Voyfai
Logistics
ProductImplementationLead(Adoption)FreightOperations(m/f/d)
“Product Implementation Lead (Adoption) - Freight Operations (m/f/d) at Voyfai. Skills: Product implementation, Freight operations, Logistics SaaS. Lead product implementation at acquired freight forwarders. Identify reasons tools get dropped”
What You'll Achieve.
Companies onboarded run on Voyfai daily
Industry & Context.
Troubleshoot tool adoption issues; Root cause analysis
Willingness to travel weekly across Europe, Occasional longer trips to Asia, Comfort being first person in role, Work in small team with little structure
What They're Looking For.
Must Have
5+ years freight forwarding operations experience, 5+ years customer-facing logistics SaaS experience, Track record of taking implementations from kickoff to live, Fluency in English
Nice to Have
Shipped tools to non-technical users, Direct experience with customs declarations, Direct experience with HS classification, Direct experience with TMS systems, Direct experience with Outlook-heavy workflows, Experience in messy first months after acquisition, Built LLM tool for real users
What You'll Do.
Lead product implementation at acquired freight forwarders
Identify reasons tools get dropped
Remove reasons for tool non-adoption
Sit with operators onsite weekly
Scope bigger work for engineering
Write engineering briefs
Drive design of new MVPs
Run discovery for new MVPs
Lead integrations with existing systems
Scope system integrations
Build operator trust in AI features
Analyze AI performance
Create AI training material
Identify non-adopters
Remove reasons for non-adoption
Provide engineering feedback
How You'll Work.
Team & Collaboration
Work with engineering; Work with portfolio companies
Communication Scope
Translate engineering decisions
Process & Methodology
Implementation management
Applying for this Product Implementation Lead (Adoption) - Freight Operations (m/f/d) role?
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