Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, international stores
PaymentsProgramManager,3PPaymentBusinessOperations
Neural analysis suggests this role is
optimal for Manager candidates.
“Payments Program Manager, 3P Payment Business Operations at Amazon.com Services LLC. Skills: Program management, Operational excellence, Customer experience. Manage operational relationships. Drive business improvements”
What You'll Achieve.
Drive measurable business improvements; Drive measurable customer improvements; Reduce manual intervention; Improve efficiency; Improve system resiliency; Equip agents better
Industry & Context.
Issue resolution; Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
3+ years program management experience, 3+ years defining process improvement initiatives, Experience using data and metrics, Experience working cross functionally, 2+ years operational management experience, 2+ years retail management experience
Nice to Have
3+ years driving end to end delivery, 3+ years driving process improvements, Experience in stakeholder management, Experience building processes, Experience project management, Experience building schedules, 2+ years defining program timeline, 2+ years executing program requirements, Experience in payments, Experience in e-commerce, Experience in banking industry, Experience in payments industry
What You'll Do.
Manage operational relationships
Drive business improvements
Drive customer improvements
Track partner metrics
Reduce manual intervention
Identify operational gaps
Set operational requirements
Identify business relationships
Support product launches
Drive product operations
Collaborate with teams
Assemble project plans
Resolve blocking issues
Mentor program managers
Develop program managers
Investigate transaction spikes
Resolve leadership escalations
Dive deep into customer journey
Present opportunities
Identify partner system issues
Ensure partner system fixes
Document recurring issues
Facilitate Voice of Customer sessions
Present customer friction
Prioritize improvements
Write CX deep dive documents
Secure business leader support
Influence partner scorecards
Secure partner commitments
Improve system resiliency
Identify customer support gaps
Build knowledge content
Build operational mechanisms
Build GenAI applications
Automate operational tasks
Build LLM experiments
Identify potential issues
How You'll Work.
Team & Collaboration
Cross-functional teams; Cross-organization teams; Internal customers; Third party partners; Banking partners; Non-banking partners
Communication Scope
Presenting data; Executive presentations
Process & Methodology
Program management, Project management, Roadmap planning
Full Job Description
Are you passionate about customer experience? Can you help drive partner performance and have a track record of contributing on key initiatives? Are you successful at influencing others to deliver when faced with competing priorities? Would you excel at representing Amazon externally? Payment Business Operations manages relationships with payment partners, including co-branded credit cards, private label cards and Shop with Points programs. The Business Operations team supports the Amazon Payment Products working closely with product management, software development and technical operations. Locally, Payments Business Operations works closely with internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments. This team also facilitates the local operational relationship with third party payment partners, advocating for customer experience and applying operational improvements. Additionally this team is responsible for supporting operational efficiencies and escalation reduction opportunities. Come and experience a company and team who focus on customer first! The Business Operations Program Manager is responsible for helping drive operational excellence within payments. This role will support US-based external Installments (Buy now Pay later) partner to push excellence and a world-class customer experience for mutual customers globally. This role will also partner with internal customers to identify points of friction, build a business case, propose requirements and advocate for customer experience improvement projects. This role is required to serve as a hands-on analyst, resolving escalations, gathering data and supporting projects. The right candidate for this role is someone who has a strong program management background, is expert working with large, complex data sets, and has the ability to cultivate relationships and earn trust with teams both inside and outside of Amazon. Yo
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