SupportPlatform&OperationsLead

ABOUT US At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that. Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again. This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next. Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again. ABOUT THE ROLE Hiya is hiring a Support Platform & Operations Lead to define, build, and evolve how product support works across the company. This role exists because support is becoming a more strategic part of how Hiya serves consumers, businesses, and mobile network operators: it needs better systems, clearer ownership, trusted metrics, smarter automation, and stronger feedback loops into Product and Engineering. This role sits on the Product team and operates like a product owner for support operations. You’ll own the internal and external tools, workflows, reporting, and processes that help Hiya resolve customer issues faster, reduce avoidable support volume, and surface the product insights behind recurring customer pain. Some foundations already exist; others need to be built from scratch, improved, or torn out and replaced. You should be energized by that mix: enough ambiguity to shape the system, enough urgency to move quickly, and enough cross-function