{ "count" : 40065, "data" : [ { "id" : "69f30e3f4c40e2acd18dfc70", "title" : "Workforce Management Supervisor", "company" : "Support Services Group", "salary" : { "min" : 700000.0, "max" : 1100000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Workforce Management Supervisor in Cebu City, Philippines, adjusted for the business services industry and company size." }, "location" : "Cebu City, PH", "locations" : [ "Cebu City", "PH" ], "timestamp" : "2026-06-16T05:02:52.078", "fingerprint" : "12452b17f2da2d7c2059694c0837895b4194f795794690f3e48228840e31c963", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://ssg-philippines.breezy.hr/p/cc508c7c1754-workforce-supervisor", "externalId" : "cc508c7c1754", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cebu City", "state" : "Cebu", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "10.3285605,123.9008849" } ], "locationText" : "Cebu City, Cebu, Philippines", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Operational performance" ], "majorSkills" : "Workforce management", "majorSkillsList" : [ "Workforce management" ], "coreResponsibilities" : "Lead workforce management teams, Optimize workforce efficiency, Elevate operational performance", "qualificationsBasic" : "Lead workforce management teams", "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you up to take the lead in optimizing workforce efficiency and elevating operational performance? 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Optimize workforce efficiency", "createdAt" : "2026-06-14T18:37:48.231", "lastUpdated" : "2026-06-16T05:02:52.078", "ingestTimestamp" : "2026-06-14T18:37:48.231", "mongoId" : "69f30e3f4c40e2acd18dfc70", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Workforce management", "Operational performance" ], "skillCount" : 2, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 879.9353, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Business Services", "llmIndustryConfidence" : 0.92 }, { "id" : "6a3061e7f292fd229cf98413", "title" : "Program Supervisor", "company" : "Dungarvin", "industry" : "Individual And Family Services", "salary" : { "min" : 1400.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Houston, TX, United States", "locations" : [ "Houston", "TX", "United States" ], "timestamp" : "2026-06-16T09:40:19.496", "fingerprint" : "49fe5f5efeb47157512ef50c07bb7f86954b358c9a57a0ecf52344f0ed9cfd9d", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Dungarvin/744000132259523-program-supervisor", "externalId" : "744000132259523", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.7589382,-95.3676974" } ], "locationText" : "Houston, Texas, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Supervisory skills", "Case management", "Crisis intervention", "Behavioral support", "Medication administration" ], "hardSkillsList" : [ "Behavioral health", "Mental health", "Developmental disabilities" ], "hardSkills" : [ { "name" : "Behavioral health", "level" : "intermediate" }, { "name" : "Mental health", "level" : "intermediate" }, { "name" : "Developmental disabilities", "level" : "intermediate" } ], "majorSkills" : "Supervisory experience, Case management, Behavioral support", "majorSkillsList" : [ "Supervisory experience", "Case management", "Behavioral support" ], "coreResponsibilities" : "Supervise direct care staff, Provide direct care services, Develop and implement treatment plans, Conduct assessments, Administer medications, Coordinate client services, Ensure compliance with regulations, Maintain client records, Provide crisis intervention, Offer behavioral support, Participate in on-call rotation", "teamCollaboration" : "Supervise direct care staff; Coordinate client services; Collaborate with families", "domainKnowledge" : "Mental health; Developmental disabilities; Behavioral health; Medication administration", "domainList" : [ "mental-health", "developmental-disabilities", "behavioral-health", "medication-administration" ], "domainSpecificKnowledge" : [ "Mental health", "Developmental disabilities", "Behavioral health", "Medication administration" ], "toolProficiency" : [ "Electronic health records" ], "communicationSkills" : "Client communication; Family communication; Staff supervision", "documentationSkills" : "Client records; Treatment plans", "problemSolvingSkills" : "Crisis intervention; Behavioral support", "specialRequirements" : "Valid driver's license, On-call rotation", "outcomesObjectives" : "Ensure client safety; Promote client independence; Achieve treatment plan goals; Maintain regulatory compliance", "qualificationsBasic" : "2 years of experience in a supervisory role, Valid driver's license, High school diploma or GED", "qualificationsPreferred" : "Bachelor's degree in a related field, Experience with electronic health records (EHR)", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Dungarvin , we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs. With services nationwide, our team is united by a shared commitment to making a real difference – one person, one voice, one choice at a time! We encourage you to embrace this opportunity to impact someone’s life! Schedule: Full Time Schedules available Starting Pay: $14.00 an hour Perks/Benefits: * Medical, Vision and Dental Insurance for FT employees * Supplemental Insurance * Flex Spending and HSA Accounts for FT employees * Pet Insurance * Life Insurance * 401 K plan with 3% employer match at one year of services * Paid Time Off accrual - employees who work 40 hours in a 2-week period * PTO Donation * Growth and Development Opportunities * Employee Referral Program * Scheduled pay increases * Employee Assistance Program * Mileage reimbursement * T-Mobile, Verizon, Dell, and other National Brand Discounts * Tap Check - access to 50% of your pay before payday * Dedicated training department with paid training The Program Supervisor is responsible for coordination and management of the daily operations of the overall services in assigned programs. The two priority areas of responsibility include ensuring orientation and ongoing training of employees and ensuring all aspects of the program are developed, implemented, coordinated, and monitored to the highest degree possible. This entry-level supervisory role is ideal for candidates with at least two years of experience in the IDD field. The position centers on hands-on direct care while offering exposure to light supervisory duties as you grow in the role. Why This Role: * Personal fulfillment, a meaningful career, and the chance to make a difference. * Positively impact someone’s life. * Gain health care experience to further your career. * Reliable work schedule. * Varied day-to-day experiences; no two days are the same. What you get to do: * Provide daily supervision and oversight of all employees at assigned programs. * Monitor, coordinate, and ensure all services to the individual are delivered * Program supervisors are expected to ensure all direct service shifts in their program(s) are filled * Provide training for employees * Conduct monthly staff meetings * Provide hands-on assistance, encouragement, mentoring, and guidance. * Ensure the comfort, safety, and personal growth of the individuals we serve. * Assist with daily living tasks such as moving around, getting in and out of bed, dressing, bathing, toileting, personal hygiene and more. ## Qualifications What makes you a great fit: * Minimum 18 years of age. * High school diploma/GED equivalent required. * A two-year degree in related social services and/or two years of experience working in the field of developmental disabilities with supervisory experience preferred. * Person-centered, patient, and kind * Dependable, adaptable, flexible * Observant and detail oriented * Positive role-model for others and able to work on a team * Committed to creating a respectful and collaborative environment * Computer skills for documentation * Valid Drivers License (due to transporting persons served) * Some positions / locations may require own personal vehicle and auto-liability insurance based on the role * A successful background clearance is required as part of the onboarding/employment process * Good communication is key in this role. You’ll rely on your reading, writing, and communication skills to document care, follow support plans, and collaborate with both internal and external team members. ## Additional Information We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law. 6/15", "summaryDescription" : "Program Supervisor at Dungarvin. Skills: Supervisory experience, Case management, Behavioral support. Supervise direct care staff. Provide direct care services", "postedDate" : "2026-06-15T18:32:27.000", "createdAt" : "2026-06-15T23:55:12.230", "lastUpdated" : "2026-06-16T09:40:19.496", "ingestTimestamp" : "2026-06-15T23:55:12.230", "mongoId" : "6a3061e7f292fd229cf98413", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 2912000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Behavioral health", "Mental health", "Developmental disabilities", "Supervisory experience", "Case management", "Behavioral support", "Supervisory skills", "Crisis intervention", "Medication administration", "Electronic health records" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 786.4606, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a3059baf292fd229cf4a612", "title" : "Intake Coordinator", "company" : "Local Infusion", "industry" : "Center Operations", "salary" : { "min" : 24.0, "max" : 25.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Beavercreek, OH", "locations" : [ "Beavercreek, OH" ], "timestamp" : "2026-06-16T11:10:43.165", "fingerprint" : "eeff52f72570ba6141114be84d2e7973206d6feb02bd62054db9f08cbecf84ea", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/local%20infusion/30960a28-5869-4637-95e9-fe39073eb4e3/application", "externalId" : "30960a28-5869-4637-95e9-fe39073eb4e3", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Beavercreek", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7092262,-84.0632685" } ], "locationText" : "Beavercreek, Ohio, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "EHR", "professionalSkills" : [ "Benefit investigation", "Financial counseling" ], "hardSkillsList" : [ "Medical charts", "Insurance pre-authorizations" ], "hardSkills" : [ { "name" : "Medical charts", "level" : "intermediate" }, { "name" : "Insurance pre-authorizations", "level" : "intermediate" } ], "majorSkills" : "Infusion referral, Authorization, Customer service", "majorSkillsList" : [ "Infusion referral", "Authorization", "Customer service" ], "coreResponsibilities" : "Handle infusion referral, Obtain authorizations, Perform financial counseling, Conduct benefit investigation, Liaise with referring providers, Obtain documentation for treatment, Communicate status of patients, Communicate referral process to patients, Communicate referral status to patients, Communicate with referring providers, Communicate with prescribing providers, Assist in maintaining medical inventory, Assist in maintaining office supplies", "teamCollaboration" : "Referring providers; Prescribing providers", "domainKnowledge" : "Infusion therapy; Medical insurance", "domainList" : [ "infusion-therapy", "medical-insurance" ], "domainSpecificKnowledge" : [ "Infusion therapy", "Medical insurance" ], "toolProficiency" : [ "Electronic Health Records" ], "documentationSkills" : "Medical charts", "continuousLearning" : "Professional development opportunities; Training plan", "qualificationsBasic" : "Healthcare Experience Required, Insurance Prior Authorization Experience, Medical Terminology Experience, Overall Medical Insurance Experience, Ability to quickly grasp new apps, Experience utilizing Electronic Health Records (EHR) systems", "qualificationsPreferred" : "Prior Experience in Infusion Preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WE ARE LOCAL INFUSION. Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion industry, because patients deserve better. By providing both exceptional, patient-centered care and the proprietary, AI-driven technology powering it, Local Infusion accelerates access, simplifies workflows, and improves outcomes for everyone in the infusion journey — from patients and clinicians to health plans, health systems, employers, and pharma. Clinicians can spend less time on paperwork and more time with patients, bringing comfort, connection, and community back to healthcare. With Local Infusion, every patient and every care team is fully supported, every step of the way. Fraud and Security Notice: Please note that all communication regarding job opportunities at Local Infusion will come exclusively from an @mylocalinfusion.com http://mylocalinfusion.com email address. If you receive messages from any other domain, please disregard them. THE ROLE We’re looking for an Insurance & Intake Coordinator -- an \"Infusion Guide\" -- who is passionate about raising the bar in infusion therapy care. The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy. This is a Full-Time position that will be located onsite. This role will be primarily based in Beavercreek, OH and work M-F, 8:00 - 4:30pm. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations. The Infusion Guide role is perfect for those wishing to remain at the forefront of healthcare innovation, while having predictable hours, autonomy, and a manageable workload. - Salary starting at $25/hr + quarterly bonus based on metrics & full benefits IN THIS ROLE, YOU WILL: - Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation - Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients - Communicate referral process and status to patients in a customer-centric way - Openly communicate with referring/prescribing providers - Assist in maintaining medical inventory and office supplies - Dedicated 6-week training plan to help you succeed in your role HERE’S WHAT WE’RE LOOKING FOR: - Passion for Patient Care, and Delivering Exceptional Patient Experiences - Health Care Experience Required - Prior Experience in Infusion is Preferred - Insurance Prior Authorization Experience - Medical Terminology Experience - Overall Medical Insurance Experience - Ability to quickly grasp new apps - Experience and strong familiarity utilizing Electronic Health Records (EHR) systems THE LOCAL INFUSION WAY Local Infusion is a respectful upbeat team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies. As part of our team, full-time employees get: - Medical, dental, and vision insurance through our employer plan - Short and long-term disability coverage - 401(k) — as an early-stage startup, and we match! - 15 Days PTO — and we want you to take it! - Competitive paid parental leave and flexible return to work policy. - We invest in your career. Our company is growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way. We don’t discriminate—Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.", "summaryDescription" : "Intake Coordinator at Local Infusion. Skills: Infusion referral, Authorization, Customer service. Handle infusion referral. Obtain authorizations", "createdAt" : "2026-06-16T00:26:51.141", "lastUpdated" : "2026-06-16T11:10:43.165", "ingestTimestamp" : "2026-06-16T00:26:51.141", "mongoId" : "6a3059baf292fd229cf4a612", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 25, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Medical charts", "Insurance pre-authorizations", "Infusion referral", "Authorization", "Customer service", "Benefit investigation", "Financial counseling", "Infusion therapy", "Medical insurance", "Electronic Health Records" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 742.1343, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30970cf292fd229c0d91a0", "title" : "Intake Specialist", "company" : "FreedomCare", "salary" : { "min" : 20.0, "max" : 23.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Denver, Colorado, United States", "locations" : [ "Denver", "Colorado", "United States" ], "timestamp" : "2026-06-16T11:27:42.681", "fingerprint" : "dbb9dfcadf45730a4db8cbb39fd123ab35e1f89ccdc06480a72743518f51ba26", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://freedomcare.com/jobs/7771753003?gh_jid=7771753003", "externalId" : "7771753003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U. S. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist I for our team in Colorado. This is a Monday through Friday Hybrid position with 2 days remote and 3 days at our beautiful Denver, CO office (near the Denver Tech Center). The Intake Specialist role is responsible for the enrollment of potential patients and caregivers into FreedomCare of Colorado’s Home Care programs and act as a liaison for consumers, providers and Case Management Agencies. This role combines the intake and onboarding activities for both patients and caregivers and provides one point of contact consumer experience in their transition from “Qualified” to “On Care.\" This role is a full-time role in our Denver office, which is in the area of the Denver Tech Center. Position Overview: Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process Provide necessary documentation and requirements with the Case Management Agency and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance Provide a high-level of customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor Consistently meets monthly performance metrics consisting of starting patients on Care and call handling Every day you will: Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program Demonstrate effective case management by maintaining a 1 business day email, chatter and voicemail response time Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program Navigate multiple systems, such as Intake Self Service and insurance portals to determine eligibility and obtain authorization Maintain detailed patient, caregiver, and external stakeholders' case notes. · Focus on the growth of FreedomCare population by enrolling each case with interest Adhere to HIPAA guidelines Our ideal candidate will possess: Experience in managing a high volume of inbound and outbound calls A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience Ability to articulate case statuses through detailed notes on salesforce Ability to resolve issues over the telephone with eager clients comfortably Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues Nice-to-Haves: 2+ years of relevant experience in a similar position is preferred Bilingual in Spanish, or other languages desired Salesforce proficiency Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!   At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range $20—$23 USD", "summaryDescription" : "Intake Specialist at FreedomCare", "postedDate" : "2026-06-16T03:16:30.603", "createdAt" : "2026-06-16T03:16:30.603", "lastUpdated" : "2026-06-16T11:27:42.681", "ingestTimestamp" : "2026-06-16T03:16:30.603", "mongoId" : "6a30970cf292fd229c0d91a0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 41600, "salaryAnnualMax" : 47840, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 713.40753, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3061e7f292fd229cf9840c", "title" : "Program Supervisor", "company" : "Dungarvin", "industry" : "Individual And Family Services", "salary" : { "min" : 12.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cedar Park, TX, United States", "locations" : [ "Cedar Park", "TX", "United States" ], "timestamp" : "2026-06-16T09:29:52.908", "fingerprint" : "7f17a01530bb8294ed0f321c245c3bb3b92371d9e701690562778da5d12bd05f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Dungarvin/744000132265358-program-supervisor", "externalId" : "744000132265358", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cedar Park", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.5217116,-97.8278330" } ], "locationText" : "Cedar Park, Texas, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Supervise and coordinate daily operations, Ensure compliance with policies and procedures, Manage staff schedules and assignments, Provide direct support and assistance to individuals, Oversee program activities and services, Maintain accurate client records and documentation, Facilitate communication among team members, Respond to client needs and emergencies, Conduct training for new staff members, Monitor client progress and outcomes, Collaborate with external agencies and providers, Manage program budget and resources, Implement service plans, Ensure a safe and supportive environment, Participate in team meetings and case reviews, Advocate for client needs, Perform other duties as assigned", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Dungarvin , we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs. With services nationwide, our team is united by a shared commitment to making a real difference – one person, one voice, one choice at a time! We encourage you to embrace this opportunity to impact someone’s life! Schedule: Full Time Schedules available Starting Pay: $12.00 an hour Perks/Benefits: * Medical, Vision and Dental Insurance for FT employees * Supplemental Insurance * Flex Spending and HSA Accounts for FT employees * Pet Insurance * Life Insurance * 401 K plan with 3% employer match at one year of services * Paid Time Off accrual - employees who work 40 hours in a 2-week period * PTO Donation * Growth and Development Opportunities * Employee Referral Program * Scheduled pay increases * Employee Assistance Program * Mileage reimbursement * T-Mobile, Verizon, Dell, and other National Brand Discounts * Tap Check - access to 50% of your pay before payday * Dedicated training department with paid training The Program Supervisor is responsible for coordination and management of the daily operations of the overall services in assigned programs. The two priority areas of responsibility include ensuring orientation and ongoing training of employees and ensuring all aspects of the program are developed, implemented, coordinated, and monitored to the highest degree possible. This entry-level supervisory role is ideal for candidates with at least two years of experience in the IDD field. The position centers on hands-on direct care while offering exposure to light supervisory duties as you grow in the role. Why This Role: * Personal fulfillment, a meaningful career, and the chance to make a difference. * Positively impact someone’s life. * Gain health care experience to further your career. * Reliable work schedule. * Varied day-to-day experiences; no two days are the same. What you get to do: * Provide daily supervision and oversight of all employees at assigned programs. * Monitor, coordinate, and ensure all services to the individual are delivered * Program supervisors are expected to ensure all direct service shifts in their program(s) are filled * Provide training for employees * Conduct monthly staff meetings * Provide hands-on assistance, encouragement, mentoring, and guidance. * Ensure the comfort, safety, and personal growth of the individuals we serve. * Assist with daily living tasks such as moving around, getting in and out of bed, dressing, bathing, toileting, personal hygiene and more. ## Qualifications What makes you a great fit: * Minimum 18 years of age. * High school diploma/GED equivalent required. * A two-year degree in related social services and/or two years of experience working in the field of developmental disabilities with supervisory experience preferred. * Person-centered, patient, and kind * Dependable, adaptable, flexible * Observant and detail oriented * Positive role-model for others and able to work on a team * Committed to creating a respectful and collaborative environment * Computer skills for documentation * Valid Drivers License (due to transporting persons served) * Some positions / locations may require own personal vehicle and auto-liability insurance based on the role * A successful background clearance is required as part of the onboarding/employment process * Good communication is key in this role. You’ll rely on your reading, writing, and communication skills to document care, follow support plans, and collaborate with both internal and external team members. ## Additional Information We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law. 6/15 #DTXJ", "summaryDescription" : "Program Supervisor at Dungarvin. Supervise and coordinate daily operations. Ensure compliance with policies and procedures", "postedDate" : "2026-06-15T18:40:36.000", "createdAt" : "2026-06-16T00:04:45.728", "lastUpdated" : "2026-06-16T09:29:52.908", "ingestTimestamp" : "2026-06-16T00:04:45.728", "mongoId" : "6a3061e7f292fd229cf9840c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 24960, "salaryBand" : "<30k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 712.44446, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "69f8950e4c40e2acd1fa4a65", "title" : "Program Supervisor", "company" : "Texas Workforce Commission", "industry" : "Government", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Program Supervisor in Austin, TX, adjusted for manager seniority within the government industry." }, "location" : "826978", "locations" : [ "826978", "
Austin:101 E 15th St (320-4001) (320TX-4001)
101 E 15th St
Austin, 78778-0001

" ], "timestamp" : "2026-06-15T09:28:07.671", "fingerprint" : "cb71897e28b9d9fa3ffe01feaae02baeee297f45171d2e960fd181966987b372", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=34834", "externalId" : "34834", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Windows, Word, Excel", "professionalSkills" : [ "Program management", "Policy interpretation", "Compliance monitoring" ], "hardSkillsList" : [ "Policy development", "Procedure implementation", "Program evaluation" ], "hardSkills" : [ { "name" : "Policy development", "level" : "intermediate" }, { "name" : "Procedure implementation", "level" : "intermediate" }, { "name" : "Program evaluation", "level" : "intermediate" } ], "majorSkills" : "Program supervision, Policy enforcement, Operational metrics", "majorSkillsList" : [ "Program supervision", "Policy enforcement", "Operational metrics" ], "coreResponsibilities" : "Supervise program staff, Provide training, Provide technical assistance, Prepare reports, Review reports, Confer with staff, Identify solutions, Implement solutions, Plan programs, Implement programs, Coordinate programs, Monitor programs, Evaluate programs, Assist in development, Monitor compliance, Assist in preparation, Perform related work", "teamCollaboration" : "Cross-functional coordination; Vendor management; Stakeholder management", "projectManagementSkills" : [ "Resource planning", "Continuous improvement" ], "domainKnowledge" : "Payday law; Laws; Statutes; Rules; Procedures", "domainList" : [ "payday-law", "laws", "statutes", "rules", "procedures" ], "domainSpecificKnowledge" : [ "Payday law", "Laws", "Statutes", "Rules", "Procedures" ], "documentationSkills" : "Training manuals; Operational manuals", "continuousLearning" : "Training opportunities; Development opportunities", "problemSolvingSkills" : "Problem identification; Solution implementation", "outcomesObjectives" : "Effectiveness of program activities", "qualificationsBasic" : "Six months of experience, One year of experience", "qualificationsPreferred" : "Payday law experience, Interpreting and enforcing laws, Ability to meet deadlines", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 101 E 15th St, Austin, Texas in the Division of Fraud Deterrence and Compliance. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: The ideal candidate must be detail-oriented, able to work in a fast-paced environment and work in the Austin office Monday – Friday, 8am – 5pm. WHAT YOU WILL DO: The Program Supervisor I-II performs routine to moderately complex (journey-level) administrative and supervisory program work. Works under moderate to general supervision, with limited latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: -Supervise the work of assigned program staff and provides training and technical assistance in the program area. -Prepare and review reports on the effectiveness of program activities. -Confer with staff on program issues and problems to identify and implement solutions. -Plan, implement, coordinate, monitor, and evaluate programs. -Assist in the development of program guidelines, procedures, and policies; and monitors compliance with policies and procedures. -Assist in the preparation of training and operational manuals, educational and marketing matter. -May provide training or technical assistance in a program area. -Perform related work as assigned. YOU QUALIFY WITH: -Program Supervisor I: Six months of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency. -Program Supervisor II: One year of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency. -Both Levels: Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: -Payday law experience. -Experience in interpreting and enforcing laws, statutes, rules and procedures. -Ability to meet deadlines. -Personal computer skills, including Windows, Word, and Excel experience. YOU GAIN: -A Family Friendly Certified Workplace. -Competitive starting salary: $4,900.00 - $5,000.00/month -Defined Retirement Benefit Plan -Optional 401(k) and 457 accounts -Medical Insurance -Paid time off, including time for vacation, sick and family care leave -Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf. HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at Taleo ( Job Search ) or at www.workintexas.com . TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Austin", "summaryDescription" : "Program Supervisor at Texas Workforce Commission. Skills: Program supervision, Policy enforcement, Operational metrics. Supervise program staff. Provide training", "createdAt" : "2026-06-14T06:51:46.373", "lastUpdated" : "2026-06-15T09:28:07.671", "ingestTimestamp" : "2026-06-14T06:51:46.373", "mongoId" : "69f8950e4c40e2acd1fa4a65", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Policy development", "Procedure implementation", "Program evaluation", "Program supervision", "Policy enforcement", "Operational metrics", "Program management", "Policy interpretation", "Compliance monitoring", "Resource planning", "Continuous improvement", "Payday law", "Laws", "Statutes", "Rules", "Procedures" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 706.8217, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30507ff292fd229cef0df6", "title" : "Intake Coordinator", "company" : "Local Infusion", "industry" : "Center Operations", "salary" : { "min" : 24.0, "max" : 25.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Beavercreek, OH", "locations" : [ "Beavercreek, OH" ], "timestamp" : "2026-06-16T11:30:13.057", "fingerprint" : "e938816218136e761469da3eca8b4c91f741c97d7161f132ec30e5f53fd0302e", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Local%20Infusion/30960a28-5869-4637-95e9-fe39073eb4e3/application", "externalId" : "30960a28-5869-4637-95e9-fe39073eb4e3", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Beavercreek", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7092262,-84.0632685" } ], "locationText" : "Beavercreek, Ohio, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "EHR", "professionalSkills" : [ "Benefit investigation", "Financial counseling", "Customer service", "Physician customer service" ], "hardSkillsList" : [ "Medical chart reading", "Insurance pre-authorizations" ], "hardSkills" : [ { "name" : "Medical chart reading", "level" : "intermediate" }, { "name" : "Insurance pre-authorizations", "level" : "intermediate" } ], "majorSkills" : "Intake coordination, Referral coordination, Patient care", "majorSkillsList" : [ "Intake coordination", "Referral coordination", "Patient care" ], "coreResponsibilities" : "Handle infusion referral authorizations, Handle financial counseling, Handle benefit investigation, Liaise with referring providers for documentation, Communicate treatment status to providers, Communicate referral process to patients, Communicate referral status to patients, Assist in maintaining medical inventory, Assist in maintaining office supplies", "teamCollaboration" : "Referring providers; Prescribing providers; Patients", "domainKnowledge" : "Infusion therapy; Medical insurance; Specialty infusion", "domainList" : [ "infusion-therapy", "medical-insurance", "specialty-infusion" ], "domainSpecificKnowledge" : [ "Infusion therapy", "Medical insurance", "Specialty infusion" ], "documentationSkills" : "Medical charts", "continuousLearning" : "Professional development opportunities; Training plan", "qualificationsBasic" : "Healthcare Experience Required, Insurance Prior Authorization Experience, Medical Terminology Experience, Overall Medical Insurance Experience, Ability to quickly grasp new apps, Experience utilizing Electronic Health Records (EHR) systems", "qualificationsPreferred" : "Prior Experience in Infusion", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WE ARE LOCAL INFUSION. Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion industry, because patients deserve better. By providing both exceptional, patient-centered care and the proprietary, AI-driven technology powering it, Local Infusion accelerates access, simplifies workflows, and improves outcomes for everyone in the infusion journey — from patients and clinicians to health plans, health systems, employers, and pharma. Clinicians can spend less time on paperwork and more time with patients, bringing comfort, connection, and community back to healthcare. With Local Infusion, every patient and every care team is fully supported, every step of the way. Fraud and Security Notice: Please note that all communication regarding job opportunities at Local Infusion will come exclusively from an @mylocalinfusion.com http://mylocalinfusion.com email address. If you receive messages from any other domain, please disregard them. THE ROLE We’re looking for an Insurance & Intake Coordinator -- an \"Infusion Guide\" -- who is passionate about raising the bar in infusion therapy care. The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy. This is a Full-Time position that will be located onsite. This role will be primarily based in Beavercreek, OH and work M-F, 8:00 - 4:30pm. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations. The Infusion Guide role is perfect for those wishing to remain at the forefront of healthcare innovation, while having predictable hours, autonomy, and a manageable workload. - Salary starting at $25/hr + quarterly bonus based on metrics & full benefits IN THIS ROLE, YOU WILL: - Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation - Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients - Communicate referral process and status to patients in a customer-centric way - Openly communicate with referring/prescribing providers - Assist in maintaining medical inventory and office supplies - Dedicated 6-week training plan to help you succeed in your role HERE’S WHAT WE’RE LOOKING FOR: - Passion for Patient Care, and Delivering Exceptional Patient Experiences - Health Care Experience Required - Prior Experience in Infusion is Preferred - Insurance Prior Authorization Experience - Medical Terminology Experience - Overall Medical Insurance Experience - Ability to quickly grasp new apps - Experience and strong familiarity utilizing Electronic Health Records (EHR) systems THE LOCAL INFUSION WAY Local Infusion is a respectful upbeat team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies. As part of our team, full-time employees get: - Medical, dental, and vision insurance through our employer plan - Short and long-term disability coverage - 401(k) — as an early-stage startup, and we match! - 15 Days PTO — and we want you to take it! - Competitive paid parental leave and flexible return to work policy. - We invest in your career. Our company is growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way. We don’t discriminate—Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.", "summaryDescription" : "Intake Coordinator at Local Infusion. Skills: Intake coordination, Referral coordination, Patient care. Handle infusion referral authorizations. Handle financial counseling", "createdAt" : "2026-06-16T00:26:55.053", "lastUpdated" : "2026-06-16T11:30:13.057", "ingestTimestamp" : "2026-06-16T00:26:55.053", "mongoId" : "6a30507ff292fd229cef0df6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 25, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Medical chart reading", "Insurance pre-authorizations", "Intake coordination", "Referral coordination", "Patient care", "Benefit investigation", "Financial counseling", "Customer service", "Physician customer service", "Infusion therapy", "Medical insurance", "Specialty infusion" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 705.35297, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca47074d8ee00a09b1e5e", "title" : "Intake Specialist", "company" : "FreedomCare", "industry" : "Healthcare", "salary" : { "min" : 20.0, "max" : 23.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "MO-Remote", "locations" : [ "MO-Remote", "Saint Charles", "Missouri", "United States" ], "timestamp" : "2026-06-16T06:16:20.331", "fingerprint" : "dec6792847074b344a12134b7f995c63fd74b0f56d73644fb5dc9d66cd5c6b87", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://freedomcare.com/jobs/7771600003?gh_jid=7771600003", "externalId" : "7771600003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "St. Charles", "state" : "Missouri", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.7877791,-90.6747372" } ], "locationText" : "St. Charles, Missouri, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U. S. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist I for our team in St. Charles, MO. This is a hybrid role with 4 days remote and 1 day per week in our St. Charles office. Monday through Friday 9AM to 6PM WEEKENDS OFF! Department ability to comfortably resolve issues over the telephone Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues Keen attention to detail, metrics driven, excellent time management skills High empathy and collaborative team player Flexibility and openness, as the role and responsibilities may change and/or evolve as we grow! Nice-to-Haves: 2+ years of relevant experience in a similar position is preferred Salesforce experience 2+ years of customer service experience Bilingual in Spanish, or other languages desired Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range $20—$23 USD", "summaryDescription" : "Intake Specialist at FreedomCare. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-14T21:48:59.035", "createdAt" : "2026-06-14T21:48:59.035", "lastUpdated" : "2026-06-16T06:16:20.331", "ingestTimestamp" : "2026-06-14T21:48:59.035", "mongoId" : "6a2ca47074d8ee00a09b1e5e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 41600, "salaryAnnualMax" : 47840, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 687.9422, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c926c74d8ee00a0985bd1", "title" : "Program Manager - Customer Experience", "company" : "Blueprint Technologies", "industry" : "Technology", "salary" : { "min" : 100000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-15T09:53:27.087", "fingerprint" : "5d8ced111c56005ec995cf0cd566e379dfd6313e1311b9e6a06d8e7a0bcb2182", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/8003490", "externalId" : "8003490", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Program execution", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Status reporting", "Program insights" ], "hardSkillsList" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting" ], "hardSkills" : [ { "name" : "Workback planning", "level" : "intermediate" }, { "name" : "Execution management", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "UAT program management", "level" : "intermediate" }, { "name" : "Phased rollout management", "level" : "intermediate" }, { "name" : "Iterative rollout management", "level" : "intermediate" }, { "name" : "Cross-functional coordination", "level" : "intermediate" }, { "name" : "Presentation development", "level" : "intermediate" }, { "name" : "Status reporting", "level" : "intermediate" } ], "majorSkills" : "Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning", "majorSkillsList" : [ "Program execution", "Customer experience initiatives", "Cross-functional coordination", "Readiness planning" ], "coreResponsibilities" : "Drive program execution, Drive resolution, Communicate tradeoffs, Plan UAT programs, Execute UAT programs, Define validation phases, Manage phased deployments, Coordinate participant onboarding, Coordinate participant access, Coordinate participant training, Coordinate participant logistics, Synthesize feedback, Manage staged rollout processes, Facilitate feedback loops, Facilitate office hours, Facilitate iteration cycles, Maintain issue tracking, Maintain feedback tracking, Maintain resolution tracking, Partner with engineering teams, Partner with customer experience teams, Partner with readiness teams, Align timelines, Align deliverables, Translate feedback, Prioritize inputs, Ensure alignment across workstreams, Coordinate readiness activities, Coordinate training, Coordinate communications, Coordinate launch preparation, Manage asset development, Manage publication workflows, Manage compliance approvals, Ensure deliverables are complete, Develop presentations, Develop executive updates, Provide status reporting, Provide program insights, Build stakeholder relationships", "teamCollaboration" : "Cross-functional stakeholders; Engineering teams; Field teams; Customer experience teams; Readiness teams; Parallel workstreams", "projectManagementSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT programs", "Phased rollouts", "Iterative rollouts" ], "domainKnowledge" : "Customer experience; Program delivery; Readiness planning; Post-incident engagement", "domainList" : [ "customer-experience", "program-delivery", "readiness-planning", "post-incident-engagement" ], "domainSpecificKnowledge" : [ "Customer experience", "Program delivery", "Readiness planning", "Post-incident engagement" ], "toolProficiency" : [ "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "communicationSkills" : "Written communication; Verbal communication; Presentation skills; Executive updates", "continuousLearning" : "Professional growth; Development opportunities", "problemSolvingSkills" : "Problem-solving; Actionable insights", "outcomesObjectives" : "Successful rollout; Successful adoption; Maintain customer trust; Restore customer trust", "qualificationsBasic" : "5-7+ years program management, Workback planning experience, Execution management experience, Risk mitigation experience, Run UAT programs experience, Run pilots experience, Phased rollouts experience, Iterative rollouts experience, Cross-functional coordination skills, Excellent communication skills, PowerPoint expertise, Operate in ambiguous environments, Organizational skills, Problem-solving skills, Time management skills, Experience with collaboration tools, Experience with project tracking tools, Experience with document collaboration platforms, 1+ year enterprise environment experience", "qualificationsPreferred" : "PMP or PMI certification, Agile/SCRUM methodologies experience, Ring-based deployment familiarity, Experimental rollout frameworks familiarity, Customer experience programs experience, Readiness programs experience, Enablement programs experience, Work with engineering teams experience, Proficiency with modern collaboration tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role You will serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives. Operating in a fast-paced, ambiguous environment, you will act as the connective layer between program strategy and operational delivery—partnering with cross-functional stakeholders, engineering teams, and field teams to ensure successful rollout and adoption of programs. This role is highly execution-focused and requires strong ownership of workback planning, stakeholder alignment, and iterative rollout processes. You will play a key role in ensuring customer trust is maintained and restored through structured program delivery, readiness planning, and post-incident engagement frameworks. Key Responsibilities Program Execution proactively drive resolution and communicate tradeoffs UAT & Validation Ownership Plan and execute User Acceptance Testing (UAT) programs end-to-end Define validation phases and manage phased (“ring-based”) deployments Coordinate participant onboarding, access, training, and logistics Capture and synthesize feedback into structured, actionable insights Phased Rollouts & Iteration Manage staged rollout processes with clear entry and exit criteria Facilitate feedback loops, office hours, and iteration cycles Maintain centralized tracking of issues, feedback, and resolutions Cross-Functional Coordination Partner with engineering, customer experience, and readiness teams to align timelines and deliverables Translate user and field feedback into clear, prioritized inputs Ensure alignment across parallel workstreams to avoid fragmentation Readiness & Enablement Coordinate readiness activities including training, communications, and launch preparation Manage asset development, publication workflows, and compliance approvals Ensure deliverables are complete, clear, and ready for scaled distribution Stakeholder Communication & Reporting Develop high-quality presentations and executive-ready updates Provide clear, timely status reporting and program insights Build strong relationships with stakeholders across multiple organizational levels Required Qualifications 5–7+ years of program or project management experience Proven experience in workback planning, execution management, and risk mitigation Experience running UAT programs, pilots, or phased/iterative rollouts Strong cross-functional coordination skills without direct authority Excellent communication skills (written, verbal, and presentation), including PowerPoint expertise Ability to operate effectively in ambiguous, fast-moving environments Strong organizational, problem-solving, and time management skills Experience using collaboration and productivity tools (e.g., SharePoint, project tracking tools, document collaboration platforms) Prior experience working within a large enterprise environment (minimum 1 year) Preferred Qualifications PMP or PMI certification Experience with Agile/SCRUM methodologies Familiarity with ring-based deployment or experimental rollout frameworks Experience in customer experience, readiness, or enablement programs Experience working alongside engineering teams (non-technical program management) Proficiency with modern collaboration tools (e.g., Teams, Planner, Loop, or similar platforms) Demonstrated ability to drive cross-functional orchestration in complex environments Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $100,000– $110,000 per annum. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location : Remote", "summaryDescription" : "Program Manager - Customer Experience at Blueprint Technologies. Skills: Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning. Drive program execution. Drive resolution", "postedDate" : "2026-06-14T08:51:18.760", "createdAt" : "2026-06-14T08:51:18.760", "lastUpdated" : "2026-06-15T09:53:27.087", "ingestTimestamp" : "2026-06-14T08:51:18.760", "mongoId" : "6a2c926c74d8ee00a0985bd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 110000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting", "Program execution", "Customer experience initiatives", "Readiness planning", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Program insights", "UAT programs", "Phased rollouts", "Iterative rollouts", "Customer experience", "Program delivery", "Post-incident engagement", "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 682.6668, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c79c974d8ee00a0943328", "title" : "Workplace Experience Supervisor", "company" : "SPS-North America", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Business Services in Washington, DC, adjusted for Lead seniority and a mid-size company." }, "location" : "Washington, District of Columbia, United States", "locations" : [ "Washington", "District of Columbia", "United States" ], "timestamp" : "2026-06-16T03:38:41.797", "fingerprint" : "9edb54f55a6623365427f1f879c74abf620c50216b67c0fd8dc7c597404f442c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/spsnorthamerica/jobs/5255511008", "externalId" : "5255511008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "coreResponsibilities" : "Manage workplace experience operations, Oversee vendor performance, Ensure operational efficiency, Manage budgets, Develop and implement operational strategies, Coordinate cross-functional teams, Manage vendor relationships, Oversee facility operations, Ensure compliance with policies, Manage operational budgets, Develop and implement operational plans, Coordinate with internal departments, Manage vendor contracts, Oversee building maintenance, Ensure adherence to regulations, Manage operational projects, Coordinate with external stakeholders, Manage vendor service level agreements, Oversee workplace safety, Ensure compliance with safety standards", "teamCollaboration" : "Cross-functional teams; Internal departments; External stakeholders", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Workplace Experience Supervisor \uD83D\uDCCD NW Washington, DC 20005 On site The Workplace Experience Supervisor is the visible leader of the front‐of‐house experience, setting the tone for how clients, guests, and employees feel the moment they arrive, and ensuring consistency in every interaction thereafter. This role simultaneously delivers exceptional service and high levels of hospitality. They are detail-oriented, organized, maintain a professional image, lead by example, and are keenly aware of the needs of the clients and the team. By observing company culture, and how the environment operates, the Workplace Experience Supervisor will drive and enhance the visitor and in-office experience. The Workplace Experience Supervisor will collaborate with stakeholders across different departments and vendors to deliver an exceptional, curated experience for clients, colleagues, and guests. The Workplace Experience Supervisor will work closely with account leadership to ensure flawless execution of services and timeliness of daily deliverables. KEY RESPONSIBILITIES • Provide oversight and leadership of the Reception and Workplace Experience Ambassador teams • Create personalized and memorable experiences for our client and their visitors • Foster a culture of hospitality • Provide coaching and feedback to drive continuous team improvement • Coordinate staff schedules to ensure appropriate staff levels are maintained and proper coverage is provided for PTO, sickness, and emergencies • Ensure all requests are properly tracked and recorded in our ticketing system • Maintain and report metrics for a variety of reporting systems • Perform daily walkthroughs to observe team performance firsthand • Proactively identify opportunities to improve team performance, processes, and the visitor and workplace experiences • Ensure accuracy of team timekeeping records • Participate in regular client business review meetings • Lead daily team meetings • Conduct and deliver annual employee performance evaluations • Ensure strict adherence to all SPS policies and procedures • Assist with the development of training materials, execution of formal training sessions, and cross-training of team members • Meet all client and SPS deadlines • Set and communicate to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations • Develop, appraise, and counsel staff to reduce turnover, improve employee satisfaction, and support the career development of team members • Ensure confidentiality of client and visitor information • Maintain a polished and professional demeanor and appearance • Lead by example to set the standard for the team REQUIREMENTS • Associate or bachelor’s degree, or equivalent experience, is required • 2+ years of experience in a high-end hospitality environment (like luxury hotels or fine dining restaurants) is required • Prior supervisory or managerial experience is strongly preferred • Prior experience in a client-facing role in a similar industry (like legal or financial industries) is preferred • Strong communication, interpersonal, and problem-solving skills • Professional appearance and demeanor • Strong computer proficiency skills PHYSICAL DEMANDS • Ability to walk, bend, kneel, stand, and/or sit for an extended period • Ability to lift or move 40 lbs. or greater frequently • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. TRAVEL: • None or negligible OTHER DUTIES: • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $33—$36 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.", "summaryDescription" : "Workplace Experience Supervisor at SPS-North America. Manage workplace experience operations. Oversee vendor performance", "postedDate" : "2026-06-14T19:11:36.594", "createdAt" : "2026-06-14T19:11:36.594", "lastUpdated" : "2026-06-16T03:38:41.797", "ingestTimestamp" : "2026-06-14T19:11:36.594", "mongoId" : "6a2c79c974d8ee00a0943328", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.6666667, "_score" : 677.19586, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Business Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305118f292fd229cef9c0f", "title" : "Intake Coordinator", "industry" : "Support", "salary" : { "min" : 21.0, "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T13:24:57.273", "fingerprint" : "c13a6f5c04eecf8bcaa6b3d6e5f465cfd6f2035654a79a1ada06349bb97aba8b", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/1699db7c-e3bc-456a-95f8-ca55d90ddfe6/apply", "externalId" : "1699db7c-e3bc-456a-95f8-ca55d90ddfe6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "Associate's", "experienceMinYears" : 1, "professionalSkills" : [ "Diagnosis coding", "Data integrity", "Workflow coordination", "Patient onboarding", "Process management", "Resource planning" ], "hardSkillsList" : [ "Structured communication" ], "hardSkills" : [ { "name" : "Structured communication", "level" : "intermediate" } ], "majorSkills" : "Intake coordination, Referral processing, Patient onboarding", "majorSkillsList" : [ "Intake coordination", "Referral processing", "Patient onboarding" ], "coreResponsibilities" : "Receive home health referrals, Review home health referrals, Process home health referrals, Enter patient information, Enter clinical information, Perform basic diagnosis coding, Coordinate patient intake workflows, Apply structured communication, Collaborate with clinical teams, Determine referral appropriateness, Ensure proper routing, Interface with external sources, Interface with internal teams, Support patient onboarding, Complete intake steps efficiently, Maintain accuracy, Maintain organization, Maintain responsiveness", "teamCollaboration" : "Clinical intake teams; External referral sources; Internal teams", "domainKnowledge" : "Home health; Healthcare services", "domainList" : [ "home-health", "healthcare-services" ], "domainSpecificKnowledge" : [ "Home health", "Healthcare services" ], "toolProficiency" : [ "Homecare Homebase (HCHB)" ], "communicationSkills" : "Scripted welcome calls; Standardized procedures", "continuousLearning" : "Company-supported education programs; Tuition discounts", "specialRequirements" : "Saturday coverage required, Sunday coverage required", "qualificationsBasic" : "Homecare Homebase (HCHB) experience required, 1 year customer service experience, 1 year patient-facing support experience, Attention to detail, Ability to work weekends, Ability to work 5x8 or 4x10 schedules", "qualificationsPreferred" : "Associate's degree preferred, 1 year home health experience preferred, 1 year related healthcare environment experience preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Receive, review, and process home health referrals accurately and in a timely manner, ensuring all patient and clinical information is correctly entered into the system. Perform basic diagnosis coding based on referral documentation and ensure data integrity within intake records. Coordinate patient intake workflows by applying structured communication approaches, including scripted welcome calls and standardized procedures. Collaborate with clinical intake teams to determine referral appropriateness and ensure proper routing of patient cases. Interface with external referral sources and internal teams to facilitate smooth communication and continuity of care. Support timely patient onboarding by ensuring all intake steps are completed efficiently and in compliance with organizational standards. Maintain accuracy, organization, and responsiveness in a high-volume, time-sensitive operational environment. Requirements: Homecare Homebase (HCHB) experience is required. Associate’s degree preferred. Minimum of 1 year of experience in home health or a related healthcare environment preferred. At least 1 year of experience in a customer service or patient-facing support role. Strong attention to detail with the ability to accurately process and manage clinical and administrative data. Excellent communication skills for interacting with referral sources, clinical teams, and patients. Ability to work effectively in a structured, fast-paced, and deadline-driven environment. Strong organizational and multitasking skills, particularly in managing high volumes of intake requests. Ability to work weekends (Saturday and Sunday coverage required) and choose between 5x8 or 4x10 schedules. Benefits: Competitive hourly compensation ranging from $21.00 to $24.00, with transparency on a fixed maximum rate. Medical, dental, and vision insurance coverage options for employees and families. 401(k) retirement plan with 4% employer contribution. Paid time off including 15 PTO days, with additional growth based on tenure. Supplemental benefits including life insurance and disability coverage. Flexible pre-tax FSA and HSA options. Company-supported education programs, including tuition discounts for select courses. Paid holidays and additional personal leave benefits. Stable employment within a structured healthcare services environment focused on patient care delivery. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Intake Coordinator. Skills: Intake coordination, Referral processing, Patient onboarding. Receive home health referrals. Review home health referrals", "postedDate" : "2026-06-15T10:34:41.787", "createdAt" : "2026-06-15T10:34:41.787", "lastUpdated" : "2026-06-16T13:24:57.273", "ingestTimestamp" : "2026-06-16T03:22:44.409", "mongoId" : "6a305118f292fd229cef9c0f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 43680, "salaryAnnualMax" : 49920, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Structured communication", "Intake coordination", "Referral processing", "Patient onboarding", "Diagnosis coding", "Data integrity", "Workflow coordination", "Process management", "Resource planning", "Home health", "Healthcare services", "Homecare Homebase (HCHB)" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 670.1287, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a178dc158b93c861eeea17b", "title" : "Tech Infra PM - OIS, Customer Experience Infrastructure, Customer Project Intake", "company" : "Amazon.com Services LLC", "industry" : "Project/Program/Product Management--Technical, Tech Infrastructure Prgrm Mgmt, subsidiaries", "salary" : { "min" : 100000.0, "max" : 171900.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Austin, Texas, USA", "locations" : [ "Austin, Texas, USA" ], "timestamp" : "2026-06-15T05:24:17.279", "fingerprint" : "febe5d5be91c3f2741384eff492f12747e435d84934f8cc6951d88487f41f0eb", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10414884/apply", "externalId" : "a5e2aa10-8da4-48d5-b683-ba40cf6f99db", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "DevOps, Cloud, AI/ML, Data Engineering, Security", "professionalSkills" : [ "Infrastructure management", "Program management", "Customer intake", "Deployment strategies", "Process improvement", "Data-focused prioritization", "Governance" ], "hardSkillsList" : [ "Infrastructure operations", "Project lifecycle management", "Customer request evaluation", "Execution gap resolution", "Deployment strategy authoring", "Pilot program execution", "Process innovation validation", "Cross-functional team coordination", "Third-party vendor management", "Intake quality governance", "Piloting framework management", "Handover process management", "Data-focused prioritization", "Runbook authoring", "Stage gate management", "Success criteria definition" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Infrastructure operations", "level" : "intermediate" }, { "name" : "Project lifecycle management", "level" : "intermediate" }, { "name" : "Customer request evaluation", "level" : "intermediate" }, { "name" : "Execution gap resolution", "level" : "intermediate" }, { "name" : "Deployment strategy authoring", "level" : "intermediate" }, { "name" : "Pilot program execution", "level" : "intermediate" }, { "name" : "Process innovation validation", "level" : "intermediate" }, { "name" : "Cross-functional team coordination", "level" : "intermediate" }, { "name" : "Third-party vendor management", "level" : "intermediate" }, { "name" : "Intake quality governance", "level" : "intermediate" }, { "name" : "Piloting framework management", "level" : "intermediate" }, { "name" : "Handover process management", "level" : "intermediate" }, { "name" : "Data-focused prioritization", "level" : "intermediate" }, { "name" : "Runbook authoring", "level" : "intermediate" }, { "name" : "Stage gate management", "level" : "intermediate" }, { "name" : "Success criteria definition", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Infrastructure operations, Program management, Customer intake, Deployment strategies", "majorSkillsList" : [ "Infrastructure operations", "Program management", "Customer intake", "Deployment strategies" ], "coreResponsibilities" : "Own infrastructure project lifecycle, Evaluate customer infrastructure requests, Resolve execution gaps, Author deployment strategies, Pilot innovative solutions, Orchestrate handovers to operations, Maintain intake quality governance, Pilot intake frameworks, Guide infrastructure program execution, Evaluate customer intake requests, Make go/no-go choices, Bridge customer needs and technical execution, Identify and resolve information gaps, Author standardized deployment runbooks, Execute complex infrastructure changes, Lead pilot programs, Validate new use cases, Validate process innovations, Coordinate cross-functional teams, Manage third-party vendor dependencies, Own governance over intake quality, Own governance over piloting frameworks, Own governance over handover checklists, Improve intake processes, Improve piloting processes, Improve handover processes, Assess project viability, Assess timeline feasibility, Assess scope alignment, Assess funding alignment, Engage customers and engineering leads, Clarify requirements, Clarify technical constraints, Clarify dependencies, Provide step-by-step instructions, Ensure consistency and quality, Plan pilot programs, Execute pilot programs, Evaluate pilot programs, Define pilot success criteria, Manage pilot stage gates, Coordinate handover of requests, Engage third-party vendors, Manage vendor dependencies, Audit runbooks, Audit handover checklists, Identify process improvement opportunities, Present intake portfolio status, Highlight key risks, Discuss strategic priorities", "teamCollaboration" : "Cross-functional teams; Operations partners; Engineering leads; Leadership reviews", "projectManagementSkills" : [ "Program management", "Lifecycle management", "Prioritization", "Roadmap planning", "Stage gate management" ], "domainKnowledge" : "Fulfillment network; Infrastructure operations; Customer experience infrastructure; Customer project intake; First Mile operations; Middle Mile operations; Last Mile operations; Specialty Operations; Field IT; Device Technology; Operations Technology Network; OIS Security; OTS Field IT; RME; Site operations", "domainList" : [ "fulfillment-network", "infrastructure-operations", "customer-experience-infrastructure", "customer-project-intake", "first-mile-operations", "middle-mile-operations", "last-mile-operations", "specialty-operations", "field-it", "device-technology", "operations-technology-network", "ois-security", "ots-field-it", "rme", "site-operations" ], "domainSpecificKnowledge" : [ "Fulfillment network", "Infrastructure operations", "Customer experience infrastructure", "Customer project intake", "First Mile operations", "Middle Mile operations", "Last Mile operations", "Specialty Operations", "Field IT", "Device Technology", "Operations Technology Network", "OIS Security", "OTS Field IT", "RME", "Site operations" ], "communicationSkills" : "Executive presentations", "documentationSkills" : "Deployment runbooks; Process documentation", "innovationCreativity" : "Pilot innovative solutions; Process innovations", "problemSolvingSkills" : "Execution gap resolution; Information gap resolution; Root cause analysis", "outcomesObjectives" : "Improve intake quality; Improve piloting processes; Improve handover processes; Validate new use cases; Validate process innovations", "qualificationsBasic" : "3+ years technical infrastructure management, Knowledge of infrastructure best practices, Knowledge of emerging infrastructure technologies, Experience with infrastructure builds", "qualificationsPreferred" : "Experience translating customer needs, Experience analyzing data, Experience in process design, Experience in documentation", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Lead the transformation of Amazon's infrastructure operations by owning the complete lifecycle of customer infrastructure projects—from intake evaluation through handover and deployment. As a Technical Infrastructure Program Manager in OIS Customer Project Intake, you will be the single-threaded owner of a portfolio of cross-functional infrastructure builds that directly enable Amazon's fulfillment network expansion. You will evaluate complex customer requests, resolve execution gaps, author deployment strategies, pilot innovative solutions in new use cases, and orchestrate seamless handovers to operations partners—all while maintaining governance over our intake quality deployment runbook and piloting frameworks. - Guide strategic and tactical execution of infrastructure programs across First Mile, Middle Mile, Last Mile, and Specialty Operations - Evaluate customer intake requests using data-focused prioritization frameworks and make go/no-go choices that impact millions in capital allocation - Bridge the gap between customer needs and technical execution by identifying and resolving information gaps with engineering leads and stakeholders - Author standardized deployment runbooks that enable Field IT and third-party vendors to execute complex infrastructure changes at scale - Lead pilot programs that validate new use cases and process innovations before full-scale rollout - Coordinate cross-functional teams (Device Technology, Operations Technology Network, OIS Security) and manage third-party vendor dependencies - Own governance over intake quality, piloting frameworks, and handover checklists—continuously improving our processes Why You'll Love This Role: You will work on infrastructure problems that directly impact Amazon's operational efficiency and customer experience. This role offers high visibility, strategic influence, and the opportunity to shape how Amazon scales its physical infrastructure. You will partner with senior leaders, drive meaningful process improvements, and develop expertise across Amazon's infrastructure domains. Key job responsibilities - Evaluate incoming customer infrastructure requests using the OIS Prioritization and Scoring Framework (0-100 scale) to identify project viability, timeline feasibility, scope alignment, and funding requirements; make go/no-go choices with business impact - Identify and resolve execution gaps by engaging customers and OIS Engineering leads to clarify requirements, technical constraints, and dependencies blocking project progression - Author and maintain standardized deployment runbooks that provide step-by-step execution instructions for Field IT teams and third-party vendors, ensuring consistency and quality across all customer deployments - Plan, execute, and evaluate pilot programs that validate new use cases, process innovations, and bespoke infrastructure solutions; define success criteria and manage stage gates from pilot initiation through full-scale rollout - Coordinate handover of completed intake requests to downstream operations partners (OTS Field IT, RME, site operations); engage and manage third-party vendor dependencies for directed work outside internal Amazon teams - Maintain governance over the Customer Project Intake framework, including piloting standards, runbook quality, intake evaluation processes, and handover process A day in the life Morning (9:00 AM - 12:00 PM): Start with your daily standup with your Customer Solutions Manager Tech (CSMT) Intake partner to align on intake request status, pilot program progress, and any execution blockers Review three new customer infrastructure requests submitted overnight; use the OIS Prioritization and Scoring Framework to assess project viability, timeline feasibility, and funding alignment—flag two requests for deeper technical review with OIS Engineering leads Kick off a working session with a customer to resolve execution gaps on their First Mile automation project; clarify OIS technical dependencies with the CSMT and identify additional stakeholder dependencies, or third-party vendor timelines Midday (12:00 PM - 3:00 PM): Attend a cross-functional sync with Device Technology, Operations Technology Network (OTN), and OIS Security teams to align on a pilot program launching next week; confirm stage gates, success metrics, and Field IT readiness Author deployment runbook updates for a Last Mile solution going into a new geographic region; incorporate lessons learned from the previous pilot and ensure step-by-step clarity for Field IT execution Coordinate with a third-party vendor managing infrastructure installation at a new fulfillment center; resolve timeline conflicts and confirm handover readiness with downstream operations partners (OTS Field IT, RME) Afternoon (3:00 PM - 5:30 PM): Review pilot program results from a Specialty Operations use case; examine technical, operational, and business success criteria to identify readiness for full-scale rollout Prepare intake quality governance updates—audit recent runbooks and handover checklists for compliance with OIS CPI standards; identify process improvement opportunities Participate in a leadership review meeting to present intake portfolio status, highlight key risks, and discuss strategic priorities for the next quarter Your Stakeholders: Internal: OIS Engineering leads, Device Technology teams, Operations Technology Network (OTN), OIS Security, OTS Field IT, RME, site operations teams, leadership External: Customers across First Mile, Middle Mile, Last Mile, and Specialty Operations; third-party vendors and contractors managing directed work Problems You'll Solve: How do we evaluate and prioritize hundreds of customer infrastructure requests against limited resources and timelines? What information gaps are blocking project execution, and how do we resolve them quickly? How do we standardize and scale deployment processes so Field IT can execute complex infrastructure changes reliably? How do we validate new use cases and process innovations before committing to full-scale rollout? How do we ensure smooth handovers to operations partners so projects don't stall at the finish line? Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Team Mission: The OIS Customer Project Intake (CPI) team is the strategic gateway for infrastructure innovation across Amazon's fulfillment network. We evaluate, prioritize, and execute customer infrastructure requests that enable First Mile, Middle Mile, Last Mile, and Specialty Operations to scale efficiently and reliably. We transform customer needs into standardized, repeatable infrastructure solutions—piloting new use cases, authoring deployment strategies, and ensuring seamless handovers to operations partners. Our work directly impacts Amazon's operational efficiency, capital allocation choices, and customer experience. Team Culture: We believe in knowledge sharing over information hoarding. Our culture is built on open communication, radical candor, and the free flow of ideas. We create safe spaces for team members to ask difficult questions, scrutinize assumptions respectfully, and speak uncomfortable truths—because we know that honest dialogue leads to better selections. We value transparency in how we work, why we make selections, and what we're learning along the way. Communication is a top priority; we listen carefully to what's said and what's left unsaid, and we address elephants in the room with empathy and directness. We're a high-performing team that believes in building a contagious culture—one that spreads virally across the organization rather than staying contained within our walls. We showcase our work, share our learnings, and celebrate wins collectively. We invest in continuous improvement, automation, and AI-powered workflows that make our processes smarter and faster. We're not afraid to experiment, fail fast, and iterate. Who You'll Work With: You'll partner with cross-functional teams including Device Technology, Operations Technology Network (OTN), OIS Security, Field IT, and site operations leaders. You'll engage directly with customers across Amazon's fulfillment network and coordinate with third-party vendors and contractors. You'll work alongside a team that values your perspective, has confidence in your judgment, and expects you to bring your whole self to work. Why Join Us: If you thrive in environments where your voice matters, where you can guide meaningful change, and where you're credible to own complex problems end-to-end, this is your team. You'll work on infrastructure problems that scale across Amazon's global operations. You'll develop deep expertise in how Amazon builds and operates its physical infrastructure. Basic Qualifications: - 3+ years of technical infrastructure management experience - Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software) - Experience with varying scenarios of infrastructure builds Preferred Qualifications: - Experience translating customer needs into business requirements - Experience analyzing data to make business decisions - Experience in process design and documentation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TX, Austin - 127,100.00 - 171,900.00 USD annually", "summaryDescription" : "Tech Infra PM - OIS, Customer Experience Infrastructure, Customer Project Intake at Amazon.com Services LLC. Skills: Infrastructure operations, Program management, Customer intake, Deployment strategies. Own infrastructure project lifecycle. Evaluate customer infrastructure requests", "postedDate" : "2026-06-13T08:23:47.454", "createdAt" : "2026-06-13T08:23:47.454", "lastUpdated" : "2026-06-15T05:24:17.279", "ingestTimestamp" : "2026-06-13T08:23:47.454", "mongoId" : "6a178dc158b93c861eeea17b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10414884/apply", "salaryAnnualMin" : 100000, "salaryAnnualMax" : 171900, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Infrastructure operations", "Project lifecycle management", "Customer request evaluation", "Execution gap resolution", "Deployment strategy authoring", "Pilot program execution", "Process innovation validation", "Cross-functional team coordination", "Third-party vendor management", "Intake quality governance", "Piloting framework management", "Handover process management", "Data-focused prioritization", "Runbook authoring", "Stage gate management", "Success criteria definition", "Leadership", "Program management", "Customer intake", "Deployment strategies", "Infrastructure management", "Process improvement", "Governance", "Lifecycle management", "Prioritization", "Roadmap planning", "Fulfillment network", "Customer experience infrastructure", "Customer project intake", "First Mile operations", "Middle Mile operations", "Last Mile operations", "Specialty Operations", "Field IT", "Device Technology", "Operations Technology Network", "OIS Security", "OTS Field IT", "RME", "Site operations" ], "skillCount" : 40, "jobCategory" : "project-management", "dataQualityScore" : 0.8888889, "_score" : 668.9526, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "69ce5e199bc74574cb674d43", "title" : "Workforce Development Lead", "company" : "IAMGOLD", "industry" : "Manufacturing", "salary" : { "min" : 125000.0, "max" : 175000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Workforce Development role in the Canadian Mining industry, adjusted for seniority and onsite work at a large company." }, "location" : "06 - Cote Gold Mine Site", "locations" : [ "06 - Cote Gold Mine Site", "
06 - Cote Gold Mine Site (06 - Cote Gold Mine Site)
IAMGOLD Corp, Côté Gold Division
3 Mesomikenda Lake RdPO Box 100
Gogama, P0M 1W0

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External SMEs; Indigenous communities; Workforce agencies", "projectManagementSkills" : [ "Program development", "Training delivery" ], "domainKnowledge" : "Mining roles; Technical mining roles; Heavy industry; Energy sector; Manufacturing sector", "domainList" : [ "mining-roles", "technical-mining-roles", "heavy-industry", "energy-sector", "manufacturing-sector" ], "domainSpecificKnowledge" : [ "Mining roles", "Technical mining roles", "Heavy industry", "Energy sector", "Manufacturing sector" ], "toolProficiency" : [ "LMS", "Digital learning tools" ], "communicationSkills" : "Partnership building", "continuousLearning" : "Continuous skill development; Career progression", "problemSolvingSkills" : "Data-driven analysis", "specialRequirements" : "Monday-Thursday schedule, 2 year fixed term contract", "outcomesObjectives" : "Strengthen talent pipelines; Enhance operational excellence; Support workforce sustainability; Build sustainable pipelines", "qualificationsBasic" : "Bachelor's degree in Human Resources, Adult Education degree, Education degree, Organizational Development degree, Industrial Relations degree, Engineering Technology degree, College diploma in related discipline, Substantive experience in program development, Substantive experience in training delivery, 5 years progressive experience in L&D, 5 years progressive experience in instructional design, 5 years progressive experience in workforce development", "qualificationsPreferred" : "Experience in mining, Experience in heavy industry, Experience in energy, Experience in manufacturing", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We are IAMGOLD. Innovative, Accountable Mining. IAMGOLD is a Canadian-based gold mining company with operations and development projects across North America and West Africa. With flagship operations such as the Côté Gold Mine in Ontario—one of Canada’s largest and most technologically advanced gold mines—we’re not just mining gold; we’re shaping the future of mining. We believe mining can be different. By combining innovation with a strong commitment to sustainability and accountability, we create lasting value for our people and the communities where we operate. At IAMGOLD, when we engage, empower, and support each other, we create extraordinary outcomes—delivering value for our people, partners, and stakeholders while building stronger, more resilient communities. At Côté Gold, we’re leading the way in modern mining. With an 18+ year mine life, Côté Gold will inject C$5 billion in wages into the economy and create lasting benefits for the region. Over 600 full-time jobs and strong partnerships with Mattagami and Flying Post First Nations mean you’ll be part of something bigger—building prosperity and progress for generations. Industry leaders call us “a model for modern mining and sustainability”, and you can help write the next chapter. Want to Learn More About IAMGOLD? Check out the IAMGOLD Blog Read about our Côté Gold About the role: We are actively seeking a Workforce Development Lead that will manage the strategic development and implementation of comprehensive training programs across all workforce segments—operators, maintainers, technical professionals, and staff functions. These programs will focus on job readiness, continuous skill development, and career progression to ensure a future-ready workforce. By embedding industry best practices, competency-based frameworks, and professional standards, this role will strengthen talent pipelines, enhance operational excellence, and support long-term workforce sustainability. The incumbent will act as a catalyst for building a culture of learning and professionalism that aligns with organizational goals and the evolving demands of the operation. This role will be located at the Cote Gold Mine Site on a Monday-Thursday schedule on a 2 year fixed term contract. Responsibilities: • Design and implement robust learning frameworks, competency pathways, and structured curricula aligned to operational and technical mining roles. • Partner with internal and external SMEs (operations, maintenance, OEMs, safety, and accredited providers) to ensure training meets regulatory, safety, and industry standards. • Apply adult learning principles, blended delivery methods, and digital tools to enhance engagement, effectiveness, and knowledge retention. • Translate operational and business requirements into measurable learning objectives, assessment criteria, and career development roadmaps. • Develop and manage job‑readiness, trainee, and workforce development programs that build sustainable pipelines for critical roles. • Collaborate with educational institutions, Indigenous communities, and workforce agencies to support inclusive hiring, ESG commitments, and community engagement. • Oversee training delivery by supporting trainers and supervisors, managing competency assessments, and maintaining accurate LMS records. • Continuously evaluate and improve programs using performance metrics, learner feedback, operational data, and industry benchmarking. Key Skills & Knowledge: Bachelor’s degree in Human Resources, Adult Education, Education, Organizational Development, Industrial Relations, Engineering Technology, or a related field. Alternatively a college diploma in a related discipline plus substantive, demonstrable experience in program development and training delivery in heavy industry. Relevant Experience: Minimum of 5 years progressive experience in learning & development, instructional design, or workforce development, ideally within mining, heavy industry, energy, or manufacturing. Skills & Strengths, We Value: Training & Program Design: Expertise in competency frameworks, curriculum development, adult-learning principles, and modern training methodologies. Workforce & Talent Development: Proven ability to design job ‑ readiness and workforce development programs aligned with industry standards and long ‑ term talent pipeline needs. Assessment & Continuous Improvement: Strong capability in evaluation, data ‑ driven analysis, and continuous improvement of training effectiveness and outcomes. Digital Enablement & Stakeholder Engagement: Proficient in LMS and digital learning tools, with strong communication, facilitation, and partnership ‑ building skills across diverse stakeholders. What we Offer: At IAMGOLD, we don’t just reward performance we invest in your potential. Our total rewards package is designed to support your well-being today and encourage your growth for tomorrow. Because the future of mining, and your career, starts here. • Comprehensive Health Coverage – Extended health, dental, and insurance benefits for peace of mind. • Flexible Spending Power – Health & Personal Spending Accounts to fit your evolving needs. • Support When It Matters – Employee & Family Assistance Program for life’s challenges. • Future-Ready Savings – Registered Pension Plan with company match, plus TFSA & RRSP options. • Shared Success – Employee Share Purchase Plan with company match—because we grow together. Salary Range: [Enter Range] + bonus The final offer is determined based on your individual skills, qualifications, and competencies and aligned with our commitment to internal equity. We recognize that not everyone will meet every requirement listed, and that’s okay. If this role excites you and you believe you have relevant experience or transferable skills, we encourage you to apply. We value potential and are committed to supporting growth and development. We’re an equal opportunity employer, committed to building a workplace where every perspective sparks progress. We welcome applications from women, Indigenous Peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQIA+ community. Need accommodation during the recruitment process? Just let us know, we’ll make it happen. Mining. Redefined. We’re building a modern mining company driven by innovation, accountability, and a deep commitment to sustainability. Please note that IAMGOLD does not use AI tools within our applicant tracking system to support the screening of applications Canada", "summaryDescription" : "Workforce Development Lead at IAMGOLD. Skills: Workforce development, Training programs, Talent management. Manage strategic development of training programs. Implement comprehensive training programs", "createdAt" : "2026-06-14T08:17:21.463", "lastUpdated" : "2026-06-15T09:12:43.129", "ingestTimestamp" : "2026-06-14T08:17:21.463", "mongoId" : "69ce5e199bc74574cb674d43", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Competency frameworks", "Curriculum development", "Adult-learning principles", "Training methodologies", "Job readiness programs", "Workforce development programs", "Talent pipeline needs", "Evaluation", "Data analysis", "Training effectiveness", "LMS proficiency", "Digital learning tools", "Communication", "Facilitation", "Partnership building", "Leadership", "Workforce development", "Training programs", "Talent management", "Employee relations", "Organizational development", "Instructional design", "Program development", "Training delivery", "Talent pipeline", "Operational excellence", "Workforce sustainability", "Learning frameworks", "Competency pathways", "Curricula development", "Adult learning principles", "Blended delivery methods", "Learning objectives", "Assessment criteria", "Career development", "Inclusive hiring", "Community engagement", "Competency assessments", "Performance metrics", "Learner feedback", "Industry benchmarking", "Mining roles", "Technical mining roles", "Heavy industry", "Energy sector", "Manufacturing sector", "LMS" ], "skillCount" : 47, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 667.9547, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Mining", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30a1fbf292fd229c117a67", "title" : "Customer Experience Coordinator", "company" : "Veterinary Emergency Group", "industry" : "Healthcare", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Customer Experience Coordinator in Boulder, United States, adjusted for the Healthcare industry and company size." }, "location" : "Boulder, Colorado, United States", "locations" : [ "Boulder", "Colorado", "United States" ], "timestamp" : "2026-06-16T10:55:55.536", "fingerprint" : "96905034d4fd241920813a1ad9004ec800b9a29e2f9c41585e167075393fcdb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/veterinaryemergencygroupst/jobs/6018871004?gh_jid=6018871004", "externalId" : "6018871004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boulder", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.0149856,-105.2705450" } ], "locationText" : "Boulder, Colorado, United States", "professionalSkills" : [ "Customer service", "Patient care", "Financial guidance", "End-of-life decisions" ], "hardSkillsList" : [ "Payment processing", "Information protection" ], "softSkillsList" : [ "Empathetic", "People-centric" ], "hardSkills" : [ { "name" : "Payment processing", "level" : "intermediate" }, { "name" : "Information protection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic" }, { "name" : "People-centric" } ], "majorSkills" : "Customer experience, Customer communication, Problem resolution", "majorSkillsList" : [ "Customer experience", "Customer communication", "Problem resolution" ], "coreResponsibilities" : "Greet every customer, Oversee customer communications, Record communication details accurately, Route urgent medical calls, Deliver personalized experiences, Look for creative ways to say yes, Listen with empathy, Resolve concerns quickly, Anticipate issues before escalation, Keep nurses and doctors updated, Provide confidential guidance, Process payments accurately, Protect personal information, Protect financial information, Follow up with customers, Check on pet's care, Strengthen customer relationships, Celebrate special moments, Capture special moments, Create lasting connections", "teamCollaboration" : "Work with nurses; Work with doctors", "domainKnowledge" : "Veterinary emergency medicine; Financial options; End-of-life decisions", "domainList" : [ "veterinary-emergency-medicine", "financial-options", "end-of-life-decisions" ], "domainSpecificKnowledge" : [ "Veterinary emergency medicine", "Financial options", "End-of-life decisions" ], "toolProficiency" : [ "Practice management software" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Record details accurately", "continuousLearning" : "Learning opportunities; Mentorship", "innovationCreativity" : "Creative ways to say yes", "problemSolvingSkills" : "Resolve concerns quickly; Anticipate issues", "specialRequirements" : "Work nights, Work weekends, Work holidays, Work in noisy environment, Work with unpleasant odors", "outcomesObjectives" : "Perfecting the experience; Strengthen relationships; Create lasting connections", "qualificationsBasic" : "2+ years customer service experience, Advanced computer programs knowledge, Practice management software knowledge, Highly organized, Attention to detail, Able to interact positively, Multitasker, High emotional intelligence, Adaptable, Amenable in high stakes environments, Willing to work in noisy environment, Willing to work with unpleasant odors, Availability nights, weekends, holidays", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU’LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate Keep nurses and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information Follow up with customers after visits to check on their pet’s care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED 2+ years of experience in a customer service role Advanced knowledge in computer programs and practice management software Highly organized, with strong attention to detail A strong communicator; able to interact positively with anyone and everyone A strong multitasker, able to thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation, including base and 401K match Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend. Clinical student loan repayment so you don’t need to worry about your student debt Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.", "summaryDescription" : "Customer Experience Coordinator at Veterinary Emergency Group. Skills: Customer experience, Customer communication, Problem resolution. Greet every customer. Oversee customer communications", "postedDate" : "2026-06-16T03:16:28.528", "createdAt" : "2026-06-16T03:16:28.528", "lastUpdated" : "2026-06-16T10:55:55.536", "ingestTimestamp" : "2026-06-16T03:16:28.528", "mongoId" : "6a30a1fbf292fd229c117a67", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Payment processing", "Information protection", "Empathetic", "People-centric", "Customer experience", "Customer communication", "Problem resolution", "Customer service", "Patient care", "Financial guidance", "End-of-life decisions", "Veterinary emergency medicine", "Financial options", "Practice management software" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 665.51807, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307af4f292fd229c042348", "title" : "Workforce Manager", "company" : "Tekmetric", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Workforce Manager in the Technology industry in Bulgaria, adjusted for company size and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T12:40:22.473", "fingerprint" : "362a436f5ad27bc61d94a9d8bfa67388ed20dc0cf3e2a3de9e00ade12dfbf568", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tekmetric/jobs/6026840004", "externalId" : "6026840004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. The hours for this role are 6am-3pm CT / 7am-4pm ET. About the Role We are looking for a Senior Workforce Manager to own the day-to-day execution of workforce management across our voice and chat support channels. This is a senior individual-contributor role focused on forecasting, scheduling, real-time queue and adherence management, and the daily tuning of the systems that keep our support operation running on target. You will turn strategy into execution. Working from the framework and targets set by the Support Operations Manager — to whom this role reports — you will build the forecasts, own the schedules, manage the queues in real time, and make the daily configuration and AI-monitoring adjustments that protect service levels. This role is built for someone who lives in the data and the dashboards, reacts quickly to intraday swings, and takes pride in hitting SLA day after day. What You'll Be Doing: Workforce Management report findings to the Support Operations Manager Support capacity planning efforts for future hiring needs Real-Time Queue & Channel Management Manage live queue performance day to day, within the queue architecture and SLA policies set by the Support Operations Manager Make daily adjustments to Zendesk triggers, automations, views, and macros to optimize ticket flow Manage chat routing and inbox configuration in Intercom to balance agent workloads in real time Apply routing and escalation rules and flag needed changes to the escalation framework Daily AI Performance Monitoring (Intercom Fin) Monitor Fin AI chatbot performance daily against containment, deflection, and CSAT targets Review unresolved and escalated AI conversations to identify gaps and recommend improvements to bot flows and intents Surface daily and weekly trends in AI performance and feed observations back to inform optimization strategy and potential product gaps or enhancements Adjust forecasts as bot performance shifts and flag material changes to the Support Operations Manager Daily Systems Tuning & Reporting Handle daily configuration adjustments across support tools to keep workflows running smoothly Maintain WFM-specific dashboards and reporting on schedule adherence, occupancy, and service levels Track and report on core KPIs including SLA adherence, AHT, occupancy, and AI containment rate Maintain data integrity in scheduling and queue data, escalating systemic issues as needed Process & Collaboration Recommend operational improvements to reduce handle time and improve coverage and deflection Maintain WFM scheduling procedures and operational documentation Partner with Support Managers and team leads to align staffing with coaching and development needs As the function scales, help onboard and mentor future WFM analysts or operations specialists What You'll Bring: Required 4+ years of experience in workforce management or contact center operations Hands-on contact center experience across voice and chat channels Demonstrated ability to build and manage workforce forecasts and schedules Hands-on experience with real-time queue management and intraday adherence Strong proficiency in building dashboards and reports Exceptional analytical skills with comfort working across large datasets in Excel, Google Sheets, or SQL Experience working with AI chat tools and monitoring their performance Strong communication skills with the ability to translate operational data into clear, actionable insights Preferred Hands-on configuration experience with Zendesk (triggers, automations, views, macros) and Intercom (routing, inboxes, Fin) Background in SaaS or technology-sector contact centers Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we’re invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers. Recruiter communications come from @tekmetric.com email addresses.", "summaryDescription" : "Workforce Manager at Tekmetric", "postedDate" : "2026-06-16T01:20:31.235", "createdAt" : "2026-06-16T01:20:31.235", "lastUpdated" : "2026-06-16T12:40:22.473", "ingestTimestamp" : "2026-06-16T01:20:31.235", "mongoId" : "6a307af4f292fd229c042348", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 664.91486, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305747f292fd229cf37150", "title" : "Customer Experience Manager", "company" : "Simply", "industry" : "Education", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "ILS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Education industry in Tel Aviv-Yafo, Israel, adjusted for seniority and company size." }, "location" : "Tel Aviv-Yafo, Gush Dan, Israel", "locations" : [ "Tel Aviv-Yafo", "Gush Dan", "Israel" ], "timestamp" : "2026-06-16T08:51:42.321", "fingerprint" : "7be67a0d4c24401ecbbcd6a01b9348e55a1e97a5cdb0a308910b4f2eff9bc851", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.hellosimply.com/careers/8577170002?gh_jid=8577170002", "externalId" : "8577170002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tel Aviv-Yafo", "state" : "Gush Dan", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.0302048,34.7957770" } ], "locationText" : "Tel Aviv-Yafo, Gush Dan, Israel", "experienceLevel" : "Manager", "professionalSkills" : [ "Systems thinking", "Operational thinking" ], "hardSkillsList" : [ "AI workflow optimization", "Automation implementation" ], "softSkillsList" : [ "High emotional intelligence", "Sound judgment" ], "hardSkills" : [ { "name" : "AI workflow optimization", "level" : "intermediate" }, { "name" : "Automation implementation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "High emotional intelligence" }, { "name" : "Sound judgment" } ], "majorSkills" : "Customer experience, AI workflows, Team mentoring", "majorSkillsList" : [ "Customer experience", "AI workflows", "Team mentoring" ], "coreResponsibilities" : "Create learner-loving interactions, Develop team capabilities, Develop AI capabilities, Build systems leveraging AI, Improve learner experiences, Mentor teammates, Lead initiatives, Create joyful experiences, Create scalable experiences, Identify high-impact opportunities, Plan for expected scale, Implement AI workflows, Hire new support teammates, Train new support teammates, Optimize AI workflows, Raise bar for communication, Raise bar for experience quality, Identify recurring pain points, Partner to improve product, Reduce need for help, Engage across multiple channels, Shape support processes, Optimize support processes, Shape team structure, Optimize team structure, Shape tool use, Optimize tool use, Shape AI use, Optimize AI use", "teamCollaboration" : "Partner with internal teams; Collaborative and supportive", "domainKnowledge" : "B2C apps; Subscriptions; E-commerce; Consumer tech; AI capabilities", "domainList" : [ "b2c-apps", "subscriptions", "e-commerce", "consumer-tech", "ai-capabilities" ], "domainSpecificKnowledge" : [ "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "communicationSkills" : "Written communication; Verbal communication", "innovationCreativity" : "Think creatively", "problemSolvingSkills" : "Problem-solving; Structured mindset; Analytical mindset; Data-informed mindset", "qualificationsBasic" : "Native-level written English, Native-level verbal English", "qualificationsPreferred" : "Experience working in B2C apps, Experience working in subscriptions, Experience working in e-commerce, Experience working in consumer tech", "rawDescription" : "Simply's mission is to make the pursuit of creative hobbies simple and fun for all. Our top-grossing apps Simply Piano, Simply Guitar, Simply Sing, and Simply Draw put us on the fast track to building the world's largest consumer subscription service for creative learning. With over a million monthly downloads and hundreds of thousands of daily learners, we're building the AI creative companion for every home. We’re looking for people who are passionate about making a meaningful impact in others’ lives - curious, driven team players who care deeply about people, move fast, think creatively, and love solving problems. What will you do? We’re looking for a Customer Experience Manager who creates interactions that make our learners love Simply - experiences that make them go “wow! I really wasn’t expecting that”. You will be part of strategic planning, scaling our operations with both human support and AI, and developing the capabilities of our team and AI to create that “wow” experience. This domain is evolving incredibly fast with AI, so you'll help us build systems that leverage new opportunities as they emerge. You will also uncover opportunities to improve learners’ experiences in the product that will benefit them and meet the goals of both CX and our product teams. Along the way, you’ll mentor teammates, lead initiatives, and help us create joyful, scalable experiences that learners genuinely love. In this role, you will: Strategize with your team to identify and leverage high-impact opportunities that interpersonal interactions create, contributing to our learners’ love of Simply as a brand Plan ahead for expected scale across our products and the support team through the implementation of AI workflows, as well as hiring and training new support teammates Optimize AI workflows to deliver experiences that match the quality of human support Mentor teammates and help raise the bar for learner communication and experience quality Identify recurring learner pain points and partner with internal teams to improve the product experience and reduce the need to ask for help Get hands-on with learner support when needed, engaging across multiple channels with empathy, ownership, and creativity Help shape and optimize support processes, team structure, tools, and use of AI to improve how we deliver support at scale Who are we looking for? Experience implementing and optimizing AI workflows, automation, and modern tools to create high-quality, scalable, and \"wow\" support experiences Experience improving support operations through people, processes, systems, or automation A genuine care for creating thoughtful, high-quality experiences for customers Strong systems and operational thinking, with the ability to identify scalable solutions rather than only solving individual problems Native-level written and verbal English communication skills - MUST High emotional intelligence, empathy, and sound judgment in communication and problem-solving Strong problem-solving skills with a structured, analytical, and data-informed mindset Highly independent and proactive, while remaining collaborative and supportive Excited by rapidly evolving technology and AI capabilities Experience working in B2C apps, subscriptions, e-commerce, or consumer tech - big plus If you’re excited about helping millions of learners around the world discover joy through creativity and music, we’d love to meet you \uD83D\uDE42", "summaryDescription" : "Customer Experience Manager at Simply. Skills: Customer experience, AI workflows, Team mentoring. Create learner-loving interactions. Develop team capabilities", "postedDate" : "2026-06-15T23:26:05.392", "createdAt" : "2026-06-15T23:26:05.392", "lastUpdated" : "2026-06-16T08:51:42.321", "ingestTimestamp" : "2026-06-15T23:26:05.392", "mongoId" : "6a305747f292fd229cf37150", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "AI workflow optimization", "Automation implementation", "High emotional intelligence", "Sound judgment", "Customer experience", "AI workflows", "Team mentoring", "Systems thinking", "Operational thinking", "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 663.6209, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305a8ef292fd229cf5293a", "title" : "Customer Experience Specialist", "company" : "Autotrader", "industry" : "E-Commerce", "salary" : { "min" : 27000.0, "max" : 29000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Manchester", "locations" : [ "Manchester" ], "timestamp" : "2026-06-16T07:31:44.563", "fingerprint" : "7d4ba7c8184b5db8d7c35ff6f52ac1e97053d9a64d14222f0dbbd3e61fd21fe7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/autotrader/jobs/4245745101", "externalId" : "4245745101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Problem solving", "Adaptability" ], "hardSkillsList" : [ "Multi-tasking", "Troubleshooting technical problems" ], "hardSkills" : [ { "name" : "Multi-tasking", "level" : "intermediate" }, { "name" : "Troubleshooting technical problems", "level" : "intermediate" } ], "majorSkills" : "Customer relationship management, Customer satisfaction, Value realization", "majorSkillsList" : [ "Customer relationship management", "Customer satisfaction", "Value realization" ], "coreResponsibilities" : "Address customer needs, Manage customer interactions, Manage customer conversations simultaneously, Create a seamless and positive journey, Resolve issues efficiently, Ensure customer satisfaction, Troubleshoot technical problems with customer adverts, Escalate complex cases to appropriate teams", "teamCollaboration" : "Collaborate with colleagues; Work together to deliver outstanding results", "domainKnowledge" : "Automotive marketplace", "domainList" : [ "automotive-marketplace" ], "domainSpecificKnowledge" : [ "Automotive marketplace" ], "toolProficiency" : [ "Live chat platform" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem solving; Troubleshooting", "outcomesObjectives" : "Contribute to 88% customer satisfaction score", "qualificationsBasic" : "Experienced in customer service, Natural verbal and written communicator, Solutions champion, Service expert, Team player, Friendly, approachable, warm, welcoming, Comfortable embracing new tools and systems", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Autotrader You’ve probably heard of Autotrader, but do you know what we’re all about?   We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.    At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.  Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.  About the job We’re on the lookout for Customer Experience Specialists to be the friendly voice of our team in our Manchester office. You’ll play a key role in helping customers lease, buy, or sell their vehicles, contributing to our brilliant 88% customer satisfaction score. Our KPIs are centred on how effectively and thoughtfully you address our customers’ needs, making your role crucial to delivering the impressive service we’re known for. The team handles an impressive 13,000 customer interactions every month across inbound calls, emails, and live chat. As part of the team, you’ll rotate between these channels throughout the week, managing an average of 50 interactions per day. Multi-tasking is a must in this role—especially on our live chat platform, where you’ll expertly manage up to three customer conversations simultaneously. Your ability to juggle multiple tasks while maintaining excellent service will make a significant impact on the overall customer experience. Our customers rely on you for a variety of needs, from leasing enquiries to guidance on advertising their vehicles. In every interaction, your goal will be to create a seamless and positive journey, resolving issues efficiently and ensuring satisfaction. You'll also troubleshoot technical problems with customer adverts, escalating complex cases to the appropriate teams to keep everything running smoothly. We know our customers have high expectations, and we’re looking for individuals who can confidently manage a high volume of queries with patience, professionalism, and a calm demeanour. If you’re ready to make a difference and thrive in a fast-paced, customer-focused environment, this could be the perfect role for you. What we're looking for Experienced in customer service, a natural verbal and written communicator who engages effortlessly with all kinds of customers, making every interaction positive and memorable Solutions champion who is driven to go the extra mile, solving problems creatively and adapting your approach to suit each unique customer Service expert that is curious to be in the know, staying up to date with our products and services to deliver the right information at the right time Team player who collaborates with colleagues, sharing updates and working together to deliver outstanding results Friendly, approachable, warm, welcoming, and always ready to create a genuine connection with every customer Someone who can display, and be proud of, our values Digital mindset - you don’t have to be an expert with technology but comfortable embracing new tools and systems During our application process, you will be asked three questions to help us learn more about you, your skills and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further Have a read of Phoebe's blog (here) to understand what it’s like working on the team, and listen to one of the managers, Nadia, on our Roadmap podcast (here), to understand how far customer service has come at Autotrader. Hours The working hours for this role are 9.00am - 5.30pm, Monday to Saturday. If you work on a Saturday or bank holiday, you will then get a day off during the week. The number of Saturdays you work can vary throughout the year and rota’s are shared well in advance so you can plan ahead. We may explore Sunday hours if the business needs us to. Benefits and more We’re offering a salary of £27,000 - £29,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. And you'll receive 28 days holiday, plus bank holidays and comprehensive private medical cover. That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more. On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad. #LI-LG1 #LI-Hybrid", "summaryDescription" : "Customer Experience Specialist at Autotrader. Skills: Customer relationship management, Customer satisfaction, Value realization. Address customer needs. Manage customer interactions", "postedDate" : "2026-06-15T23:22:23.858", "createdAt" : "2026-06-15T23:22:23.858", "lastUpdated" : "2026-06-16T07:31:44.563", "ingestTimestamp" : "2026-06-15T23:22:23.858", "mongoId" : "6a305a8ef292fd229cf5293a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Multi-tasking", "Troubleshooting technical problems", "Customer relationship management", "Customer satisfaction", "Value realization", "Customer service", "Problem solving", "Adaptability", "Automotive marketplace", "Live chat platform" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 660.6331, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca12374d8ee00a09a48ac", "title" : "Intake Coordinator", "company" : "Local Infusion", "industry" : "Center Operations", "salary" : { "min" : 24.0, "max" : 25.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Dix Hills, NY", "locations" : [ "Dix Hills, NY", "Commack, NY" ], "timestamp" : "2026-06-15T10:07:59.382", "fingerprint" : "bb9a0ff496f5cee91331ed6f6bc9f72454303a0924722d6a183d127244bd8c5b", "source" : "ashby", "applyUrl" : "https://jobs.ashbyhq.com/Local%20Infusion/682be885-23e5-4626-b07d-75d313cdb637/application", "externalId" : "682be885-23e5-4626-b07d-75d313cdb637", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dix Hills", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Dix Hills, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 6, "experienceLevel" : "Mid", "hardSkillsList" : [ "Insurance pre-authorization", "Medical terminology", "Medical insurance", "Reading medical charts" ], "softSkillsList" : [ "Patient care, Customer service" ], "hardSkills" : [ { "name" : "Insurance pre-authorization", "level" : "intermediate" }, { "name" : "Medical terminology", "level" : "intermediate" }, { "name" : "Medical insurance", "level" : "intermediate" }, { "name" : "Reading medical charts", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Patient care, Customer service" } ], "majorSkills" : "Insurance pre-authorization, Referral coordination, Customer service, Medical charts, EHR systems", "majorSkillsList" : [ "Insurance pre-authorization, Referral coordination, Customer service, Medical charts, EHR systems" ], "coreResponsibilities" : "Handle all aspects of the infusion referral obtaining authorizations, financial counseling, benefit investigation. Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients. Communicate referral process and status to patients in a customer-centric way. Openly communicate with referring/prescribing providers. Assist in maintaining medical inventory and office supplies.", "toolProficiency" : [ "Electronic Health Records (EHR) systems" ], "communicationSkills" : "Communicate referral process; Communicate with providers", "continuousLearning" : "We invest in your career. Our company is growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way.", "qualificationsBasic" : "Health Care Experience Required. Insurance Prior Authorization Experience. Medical Terminology Experience. Overall Medical Insurance Experience. Ability to quickly grasp new apps. Experience and familiarity utilizing Electronic Health Records (EHR) systems.", "qualificationsPreferred" : "Prior Experience in Infusion is Preferred.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WE ARE LOCAL INFUSION. Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion industry, because patients deserve better. By providing both exceptional, patient-centered care and the proprietary, AI-driven technology powering it, Local Infusion accelerates access, simplifies workflows, and improves outcomes for everyone in the infusion journey — from patients and clinicians to health plans, health systems, employers, and pharma. Clinicians can spend less time on paperwork and more time with patients, bringing comfort, connection, and community back to healthcare. With Local Infusion, every patient and every care team is fully supported, every step of the way. Fraud and Security Notice: Please note that all communication regarding job opportunities at Local Infusion will come exclusively from an @mylocalinfusion.com http://mylocalinfusion.com email address. If you receive messages from any other domain, please disregard them. THE ROLE We’re looking for an Insurance & Intake Coordinator -- a \"Infusion Guide\" -- who is passionate about raising the bar in infusion therapy care. The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy. This is a Full-Time position that will be located onsite. This role will be primarily based in Dix Hills, NY and work 8am - 4:30pm. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations. The Infusion Guide role is perfect for those wishing to remain at the forefront of healthcare innovation, while having predictable hours, autonomy, and a manageable workload. - Salary starting at $25/hr + quarterly bonus based on metrics & full benefits IN THIS ROLE, YOU WILL: - Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation - Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients - Communicate referral process and status to patients in a customer-centric way - Openly communicate with referring/prescribing providers - Assist in maintaining medical inventory and office supplies - Dedicated 6 week training plan to help you succeed in your role HERE’S WHAT WE’RE LOOKING FOR: - Passion for Patient Care, and Delivering Exceptional Patient Experiences - Health Care Experience Required - Prior Experience in Infusion is Preferred - Insurance Prior Authorization Experience - Medical Terminology Experience - Overall Medical Insurance Experience - Ability to quickly grasp new apps - Experience and strong familiarity utilizing Electronic Health Records (EHR) systems THE LOCAL INFUSION WAY Local Infusion is a respectful upbeat team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies. As part of our team, full-time employees get: - Medical, dental, and vision insurance through our employer plan - Short and long-term disability coverage - 401(k) — as an early-stage startup, and we match! - 15 Days PTO — and we want you to take it! - Competitive paid parental leave and flexible return to work policy. - We invest in your career. Our company is growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way. We don’t discriminate—Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.", "summaryDescription" : "Intake Coordinator at Local Infusion. Skills: Insurance pre-authorization, Referral coordination, Customer service, Medical charts, EHR systems. Handle all aspects of the infusion referral obtaining authorizations, financial counseling, benefit investigation. Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients. Communicate referral process and status to patients in a customer-centric way. Openly communicate with referring/pre", "createdAt" : "2026-06-14T21:41:46.614", "lastUpdated" : "2026-06-15T10:07:59.382", "ingestTimestamp" : "2026-06-14T21:41:46.614", "mongoId" : "6a2ca12374d8ee00a09a48ac", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 25, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Insurance pre-authorization", "Medical terminology", "Medical insurance", "Reading medical charts", "Patient care, Customer service", "Insurance pre-authorization, Referral coordination, Customer service, Medical charts, EHR systems", "Electronic Health Records (EHR) systems" ], "skillCount" : 7, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 655.9652, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30689af292fd229cfc494d", "title" : "Customer Experience Representative", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Customer Experience Representative in Vancouver, Canada, adjusted for the retail industry and part-time employment." }, "location" : "Vancouver, BC, Canada", "locations" : [ "Vancouver", "BC", "Canada" ], "timestamp" : "2026-06-16T09:54:12.594", "fingerprint" : "cf9df337ae1843884cdeff0aabdb4c6575b39d57d0c8536768edf6fd674b66ab", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132228721-customer-experience-representative-", "externalId" : "744000132228721", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Merchandising" ], "softSkillsList" : [ "Adaptability", "Flexibility" ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Flexibility" } ], "majorSkills" : "Customer experience", "majorSkillsList" : [ "Customer experience" ], "coreResponsibilities" : "Support daily store operations, Conduct inventory cycle counts, Replenish stock, Manage product returns, Shelve products, Receive and process incoming merchandise, Use merchandising standards, Create a visually appealing store, Create a warm and welcoming environment, Add joy to customers' lives, Leverage product to tell stories, Engage and connect with customers, Curate specific product collections, Role model Indigo's High Performance Characteristics, Seek information regarding new products, Contribute to a safe environment, Respond to customer feedback, Hold self accountable, Hold others accountable, Own self-development, Provide continuous feedback", "teamCollaboration" : "Provide feedback to Leadership Team", "continuousLearning" : "Willingness to learn new things", "specialRequirements" : "Physical lifting up to 40 pounds", "outcomesObjectives" : "Add joy to our customers' lives", "qualificationsBasic" : "Ability to be mobile on the sales floor, Ability to lift medium to large items up to 40 pounds, Availability to work a flexible schedule, Bilingualism (French/English) required for positions in Québec", "qualificationsPreferred" : "Experience in specialty retail, Experience in a retail environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific product collections for each customer you meet * Role model Indigo’s High Performance Characteristics * Seek information regarding new products, promotions and programs * Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers * Take accountability to respond to customer feedback in a timely manner * Hold self and others accountable * Own self-development and provide continuous feedback to colleagues and Leadership Team * Share ideas with Leadership Team on how to improve the employee and customer experience ## Qualifications * Experience in specialty retail or a retail environment preferred but not required * Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store * Demonstrated commitment to creating an exceptional employee and customer experience * Ability to be mobile on the sales floor for extended periods of time * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role) * Bilingualism (French/English) is required for all positions in Québec; other languages an asset ## Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [talent@indigo.ca](mailto:talent@indigo.ca) This posting is for a current opportunity within Indigo", "summaryDescription" : "Customer Experience Representative at Indigo Books & Music. Skills: Customer experience. Support daily store operations. Conduct inventory cycle counts", "postedDate" : "2026-06-15T15:04:26.000", "createdAt" : "2026-06-16T00:13:40.197", "lastUpdated" : "2026-06-16T09:54:12.594", "ingestTimestamp" : "2026-06-16T00:13:40.197", "mongoId" : "6a30689af292fd229cfc494d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Adaptability", "Flexibility", "Customer experience", "Merchandising" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 653.7935, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c68f574d8ee00a09056c5", "title" : "Intake Coordinator", "company" : "Local Infusion", "industry" : "Center Operations", "salary" : { "min" : 24.0, "max" : 25.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Dix Hills, NY", "locations" : [ "Dix Hills, NY", "Commack, NY" ], "timestamp" : "2026-06-15T22:10:34.785", "fingerprint" : "29ffde722b7976457d0103e743e65bf8291dce72f0eda557ca25a60caf538ac9", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/local%20infusion/682be885-23e5-4626-b07d-75d313cdb637/application", "externalId" : "682be885-23e5-4626-b07d-75d313cdb637", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dix Hills", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.8028470,-73.3371556" } ], "locationText" : "Dix Hills, New York, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "EHR", "professionalSkills" : [ "Benefit investigation", "Financial counseling" ], "hardSkillsList" : [ "Medical chart reading", "Insurance pre-authorizations" ], "hardSkills" : [ { "name" : "Medical chart reading", "level" : "intermediate" }, { "name" : "Insurance pre-authorizations", "level" : "intermediate" } ], "majorSkills" : "Infusion referral coordination, Patient care, Physician customer service", "majorSkillsList" : [ "Infusion referral coordination", "Patient care", "Physician customer service" ], "coreResponsibilities" : "Handle infusion referral, Obtain authorizations, Perform financial counseling, Conduct benefit investigation, Liaise with referring providers, Obtain documentation for treatment, Communicate patient status, Communicate referral process to patients, Communicate referral status to patients, Communicate with referring providers, Communicate with prescribing providers, Assist in maintaining medical inventory, Assist in maintaining office supplies", "teamCollaboration" : "Referring providers; Prescribing providers", "domainKnowledge" : "Infusion therapy", "domainList" : [ "infusion-therapy" ], "domainSpecificKnowledge" : [ "Infusion therapy" ], "communicationSkills" : "Customer-centric communication", "documentationSkills" : "Medical chart reading", "continuousLearning" : "6 week training plan; Professional development opportunities", "qualificationsBasic" : "Healthcare Experience Required, Insurance Prior Authorization Experience, Medical Terminology Experience, Overall Medical Insurance Experience, Ability to quickly grasp new apps, Experience utilizing Electronic Health Records (EHR) systems", "qualificationsPreferred" : "Prior Experience in Infusion", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WE ARE LOCAL INFUSION. Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion industry, because patients deserve better. By providing both exceptional, patient-centered care and the proprietary, AI-driven technology powering it, Local Infusion accelerates access, simplifies workflows, and improves outcomes for everyone in the infusion journey — from patients and clinicians to health plans, health systems, employers, and pharma. Clinicians can spend less time on paperwork and more time with patients, bringing comfort, connection, and community back to healthcare. With Local Infusion, every patient and every care team is fully supported, every step of the way. Fraud and Security Notice: Please note that all communication regarding job opportunities at Local Infusion will come exclusively from an @mylocalinfusion.com http://mylocalinfusion.com email address. If you receive messages from any other domain, please disregard them. THE ROLE We’re looking for an Insurance & Intake Coordinator -- a \"Infusion Guide\" -- who is passionate about raising the bar in infusion therapy care. The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy. This is a Full-Time position that will be located onsite. This role will be primarily based in Dix Hills, NY and work 8am - 4:30pm. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations. The Infusion Guide role is perfect for those wishing to remain at the forefront of healthcare innovation, while having predictable hours, autonomy, and a manageable workload. - Salary starting at $25/hr + quarterly bonus based on metrics & full benefits IN THIS ROLE, YOU WILL: - Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation - Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients - Communicate referral process and status to patients in a customer-centric way - Openly communicate with referring/prescribing providers - Assist in maintaining medical inventory and office supplies - Dedicated 6 week training plan to help you succeed in your role HERE’S WHAT WE’RE LOOKING FOR: - Passion for Patient Care, and Delivering Exceptional Patient Experiences - Health Care Experience Required - Prior Experience in Infusion is Preferred - Insurance Prior Authorization Experience - Medical Terminology Experience - Overall Medical Insurance Experience - Ability to quickly grasp new apps - Experience and strong familiarity utilizing Electronic Health Records (EHR) systems THE LOCAL INFUSION WAY Local Infusion is a respectful upbeat team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies. As part of our team, full-time employees get: - Medical, dental, and vision insurance through our employer plan - Short and long-term disability coverage - 401(k) — as an early-stage startup, and we match! - 15 Days PTO — and we want you to take it! - Competitive paid parental leave and flexible return to work policy. - We invest in your career. Our company is growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way. We don’t discriminate—Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.", "summaryDescription" : "Intake Coordinator at Local Infusion. Skills: Infusion referral coordination, Patient care, Physician customer service. Handle infusion referral. Obtain authorizations", "createdAt" : "2026-06-14T18:48:16.811", "lastUpdated" : "2026-06-15T22:10:34.785", "ingestTimestamp" : "2026-06-14T18:48:16.811", "mongoId" : "6a2c68f574d8ee00a09056c5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 25, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Medical chart reading", "Insurance pre-authorizations", "Infusion referral coordination", "Patient care", "Physician customer service", "Benefit investigation", "Financial counseling", "Infusion therapy" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 652.827, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306006f292fd229cf84698", "title" : "Customer Experience Specialist", "company" : "Access Systems", "industry" : "Technology", "salary" : { "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Waukee, Iowa, United States", "locations" : [ "Waukee", "Iowa", "United States" ], "timestamp" : "2026-06-16T06:41:42.824", "fingerprint" : "2d400010421e410bee08587195faefca04febe098c9f8453bebc2fbf26138e47", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/accesssystemsadminsales/jobs/5164638007", "externalId" : "5164638007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Waukee", "state" : "Iowa", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.6118485,-93.8845129" } ], "locationText" : "Waukee, Iowa, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "coreResponsibilities" : "Support customer communication, Support customer follow-up, Connect with customers by phone, Connect with customers by email, Partner with Account Managers, Coordinate follow-up, Maintain accurate customer records, Maintain activity notes", "teamCollaboration" : "Partner with Account Managers", "documentationSkills" : "Documenting customer interactions; Documenting updates", "continuousLearning" : "Continuous Training Opportunities; Career Advancement", "problemSolvingSkills" : "Manage multiple customer requests; Follow through to resolution", "qualificationsBasic" : "1-3 years customer service experience, 1-3 years administration experience, 1-3 years office support experience, Manage multiple customer requests, Follow through to resolution, Attention to detail documenting interactions, Attention to detail documenting updates", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Type: Full-Time Job Location: Onsite – Waukee Office Hours: Monday-Friday, 8am-5pm Access Systems, a dynamic and fast-growing company, is hiring a Customer Experience Specialist, to support our customers and ensure consistent, high-quality experience. This is a customer-facing support role focused on communication, follow-up, and keeping day-to-day requests moving. Compensation up to $24/hour based on experience. What You’ll Be Doing: Support customer communication and follow-up tied to quotes, orders, and ongoing requests. Connect with customers by phone and email for check-ins, updates, and routine needs. Partner with Account Managers to help coordinate follow-up and keep communication consistent. Maintain accurate customer records and activity notes in our systems. What We’re Looking for: 1-3 years of experience in customer service, administration, or office support. Ability to manage multiple customer requests and follow through to resolution. Strong attention to detail when documenting customer interactions and updates. Join Our Team and Enjoy: Full Benefits Package, including Medical, Dental, and Vision Insurance. Matching 401(k) Retirement Savings Plan. Continuous Training Opportunities and Career Advancement. Company Events, Team Events, Holiday Banquets, and Incentive Trips. Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more. At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.", "summaryDescription" : "Customer Experience Specialist at Access Systems. Support customer communication. Support customer follow-up", "postedDate" : "2026-06-15T23:21:29.516", "createdAt" : "2026-06-15T23:21:29.516", "lastUpdated" : "2026-06-16T06:41:42.824", "ingestTimestamp" : "2026-06-15T23:21:29.516", "mongoId" : "6a306006f292fd229cf84698", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 49920, "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 640.1413, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30778af292fd229c02504f", "title" : "Customer Experience Representative", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Experience Representative in Vancouver, Canada, adjusted for the retail industry and part-time employment." }, "location" : "Vancouver, BC, Canada", "locations" : [ "Vancouver", "BC", "Canada" ], "timestamp" : "2026-06-16T12:37:51.001", "fingerprint" : "b8c75add266925c7392bff968b1c63870fe7dc1fc32d9e588ae93beaac6dc05a", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132228721-customer-experience-representative-", "externalId" : "744000132228721", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Support daily store operations, Conduct inventory cycle counts, Replenish stock, Manage product returns, Shelve products, Receive and process incoming merchandise, Use merchandising standards, Create a visually appealing store, Create a warm and welcoming environment, Add joy to customers' lives, Leverage product to tell stories, Engage and connect with customers, Curate specific product collections, Role model Indigo’s High Performance Characteristics, Seek information regarding new products, Seek information regarding promotions, Seek information regarding programs, Contribute to a safe environment, Respond to customer feedback, Hold self accountable, Hold others accountable, Own self-development, Provide continuous feedback to colleagues, Provide continuous feedback to Leadership Team, Share ideas to improve employee experience, Share ideas to improve customer experience", "teamCollaboration" : "Share ideas with Leadership Team", "continuousLearning" : "Willingness to learn new things; Be exposed to all aspects of the store", "specialRequirements" : "Early morning start time, Late night start time, Evening availability, Weekend availability, Holiday availability, Overnight availability", "outcomesObjectives" : "Create an exceptional customer experience; Create an exceptional employee experience", "qualificationsBasic" : "Ability to be mobile on the sales floor, Ability to lift medium to large items up to 40 pounds, Availability to work a flexible schedule, Bilingualism (French/English) required for positions in Québec", "qualificationsPreferred" : "Experience in specialty retail, Experience in a retail environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific product collections for each customer you meet * Role model Indigo’s High Performance Characteristics * Seek information regarding new products, promotions and programs * Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers * Take accountability to respond to customer feedback in a timely manner * Hold self and others accountable * Own self-development and provide continuous feedback to colleagues and Leadership Team * Share ideas with Leadership Team on how to improve the employee and customer experience ## Qualifications * Experience in specialty retail or a retail environment preferred but not required * Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store * Demonstrated commitment to creating an exceptional employee and customer experience * Ability to be mobile on the sales floor for extended periods of time * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role) * Bilingualism (French/English) is required for all positions in Québec; other languages an asset ## Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [talent@indigo.ca](mailto:talent@indigo.ca) This posting is for a current opportunity within Indigo", "summaryDescription" : "Customer Experience Representative at Indigo Books & Music. Support daily store operations. Conduct inventory cycle counts", "postedDate" : "2026-06-15T15:04:26.000", "createdAt" : "2026-06-16T01:39:03.519", "lastUpdated" : "2026-06-16T12:37:51.001", "ingestTimestamp" : "2026-06-16T01:39:03.519", "mongoId" : "6a30778af292fd229c02504f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 635.24664, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30514df292fd229cefe1e9", "title" : "Hospice Intake Coordinator", "company" : "Ennoble Care", "salary" : { "min" : 54000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Hospice Intake Coordinator in Marlton, United States, adjusted for mid-seniority and healthcare industry." }, "location" : "Freehold, New Jersey, United States", "locations" : [ "Freehold", "New Jersey", "United States" ], "timestamp" : "2026-06-16T07:03:08.860", "fingerprint" : "0486eda35e7c07f850396041aeee281cf555ceeafb0a3d0bd871047d4ef56f33", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/ennoblecare/jobs/4617162006", "externalId" : "4617162006", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Marlton", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.9005585,-74.9338911" } ], "locationText" : "Marlton, New Jersey, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today! Job Summary: We are looking for a Hospice Intake Coordinator in the Marlton, NJ area to join our Ennoble Care team! This position will operate on a full-time hybrid schedule. The Hospice Intake Coordinator ensures seamless hospice operations through the scheduling of hospice aides for consistent patient care and the maintenance of accurate, compliant medical records. This role directly supports clinical teams, contributes to quality of patient care, and ensures documentation and scheduling processes meet regulatory, compliance, and operational standards. The ideal candidate is organized, proactive, and responsive, with excellent communication skills and strong attention to detail. Responsibilities: Manage daily and weekly schedules for hospice aides Adjust coverage due to call-offs, new admissions, or changing patient needs Maintain clear communication between aides, nurses, and supervisors Organize and maintain medical records per CMS and HIPAA compliance guidelines Audit charts for accuracy and completeness Process incoming documentation and resolve missing or incomplete records Support reporting, census updates, and administrative coordination Conduct outreach to newly enrolled patients and/or their families to gather detailed clinical information, including past medical history, diagnoses, allergies, and current medication lists. Confirm and update medication information through direct communication with patients, family members, pharmacies, or providers as needed. Collaborate with the interdisciplinary care team (e.g., physicians, nurse practitioners, case managers) to ensure all pertinent clinical data is obtained prior to the first provider visit. Identify and escalate any urgent clinical concerns to the appropriate team members for timely intervention. Ensure that all required intake documentation is completed and aligned with regulatory and organizational standards. Support coordination of care transitions by communicating relevant patient history to internal stakeholders. Rescheduling patient appointments as needed Review and/or update patient insurance information. Qualifications: Prior healthcare, hospice, or medical office experience preferred Strong organization and time management abilities Excellent communication skills across diverse teams Proficient with EMR systems and scheduling tools Knowledge of HIPAA-compliant documentation practices Ability to work in office on a hybrid schedule Full-time employees qualify for the following benefits: Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Paid Time Off Paid Office Holidays All employees qualify for these benefits: Paid Sick Time 401(k) with up to 3% company match Referral Program Payactiv: pay-on-demand. Cash out earned money when and where you need it! Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended. Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.", "summaryDescription" : "Hospice Intake Coordinator at Ennoble Care", "postedDate" : "2026-06-15T23:18:39.991", "createdAt" : "2026-06-15T23:18:39.991", "lastUpdated" : "2026-06-16T07:03:08.860", "ingestTimestamp" : "2026-06-15T23:18:39.991", "mongoId" : "6a30514df292fd229cefe1e9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 54000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 631.20105, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ea0f974d8ee00a0e4244e", "title" : "Intake - Production Supervisor", "company" : "iRhythm", "salary" : { "min" : 68000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Deerfield, IL", "locations" : [ "Deerfield, IL", "United States of America" ], "timestamp" : "2026-06-15T23:38:18.690", "fingerprint" : "1f4699bc6b16ee74b52cf56c788fc006cacb0ea9710e8866901ec913cc45711d", "source" : "workday", "language" : "en", "applyUrl" : "https://irhythmtech.wd5.myworkdayjobs.com/iRhythm/job/Deerfield-IL/Intake---Production-Supervisor_JR1503", "externalId" : "JR1503", "industryFunction" : { }, "locationPoint" : "43.05194,-89.07567", "structuredLocations" : [ { "city" : "Deerfield", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.1711365,-87.8445119" } ], "locationText" : "Deerfield, Illinois, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Oversee daily production operations, Manage production staff, Ensure adherence to safety protocols, Monitor production schedules, Maintain quality standards, Troubleshoot production issues, Implement process improvements, Manage inventory levels, Coordinate with other departments, Prepare production reports", "teamCollaboration" : "Cross-functional teams; Production staff; Maintenance department; Quality assurance team; Supply chain partners", "communicationSkills" : "Production reporting", "problemSolvingSkills" : "Troubleshoot production issues", "outcomesObjectives" : "Meet production targets; Ensure product quality; Maintain safe work environment; Optimize production efficiency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Career-defining. Life-changing.** At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career **About This Role:** **Career-defining. Life-changing.** At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career. **About This Role:** The Intake Production Supervisor is responsible for the day-to-day supervision of iRhythm’s Intake operations, ensuring that production schedules are met safely, efficiently, and in compliance with all quality and regulatory standards. This role plays a critical part in motivating and developing production teams, supporting continuous improvement, and maintaining a culture of collaboration and accountability. The Production Supervisor partners closely with Manufacturing Engineering, Quality, and Supply Chain to ensure the consistent delivery of high-quality medical devices that improve patients’ lives. Provides management direction in the approval of products through the complete production cycle. Oversees production schedules, labor loading, and capacity requirements. Incumbents in this job family are typically responsible for directing and guiding the work of teams and/or individuals. Typically incumbents would be responsible for performance reviews, pay reviews, and may have hire/fire decision making authority. In limited instances, incumbents in this management job level category may also be responsible for a functional area and not have people reporting to them. There are different levels available that provide clarity on contribution expectations based on knowledge, application, problem solving, impact, collaboration, and supervision. **What You Will Be Doing** **Operational Leadership** * Supervise daily production operations to ensure products are received and uploaded safely, on time, and to quality specifications. * Maintain compliance with FDA, ISO 14001, and other relevant medical device regulations. * Communicate daily goals, priorities, and performance expectations to the Intake team. * Identify and escalate production issues promptly to ensure minimal disruption to schedules. **Team Supervision & Development** * Lead and motivate Team Leads and Intake Operators to achieve individual and team performance goals. * Conduct employee training to ensure compliance with SOPs, Work Instructions, and Good Manufacturing Practices (GMP). * Monitor attendance, performance, and adherence to safety and quality procedures. * Support coaching, feedback, and recognition to foster a positive and high-performing work environment. **Production Execution & Scheduling** * Execute production plans and adjust staffing or resources as needed to meet daily output requirements. * Ensure proper documentation of production records, deviations, and maintenance activities. * Partner with planning and supply chain to ensure materials are available and inventory levels are optimized. * Monitor Plan vs. Actual (P vs. A) performance and help identify root causes for variances. **Quality & Compliance** * Ensure all devices are processed in accordance with current specifications and quality standards. * Support nonconformance investigations, CAPAs, and quality audits as needed. * Promote adherence to Good Documentation Practices (GDP) and data integrity requirements. * Making changes/updates to Procedures, Work Instructions, etc. as needed. **Safety & Continuous Improvement** * Maintain a safe and compliant work environment, ensuring adherence to all Environmental Health and Safety (EHS) standards. * Conduct regular safety inspections and encourage proactive reporting of unsafe conditions. * Participate in continuous improvement initiatives, such as Lean events, 5S programs, and standardization projects. **iRhythm Leadership Competencies** This role is expected to model the following leadership competencies and behaviors: **Attracting and Developing Talent** * Foster a Learning Culture: Encourage continuous learning and knowledge sharing. * Develop Self & Team: Promote growth through constructive feedback and training opportunities. * Source Top Talent: Support recruiting, onboarding, and development of strong team members. **Driving Results** * Execute with Discipline: Maintain structured, efficient production processes. * Ensure Accountability: Set clear expectations and hold team members accountable for performance and safety. * Prioritize for Impact: Focus resources on tasks that deliver the greatest value to patients and operations. **Collaborating** * Build Agile Teams: Promote collaboration, flexibility, and open communication within and across shifts. * Foster Engagement: Create an inclusive, positive work environment where employees feel valued. * Promote Transparency: Share information regularly and clearly to align the team around common goals. **Acting with Urgency** * Commit to Action: Take prompt, decisive action to address challenges or production needs. * Be Proactive: Anticipate issues before they escalate and address them early. * Take Calculated Risks: Use sound judgment when making operational or resource-related decisions. **Thinking Strategically** * Clarify What Matters Most: Communicate clear priorities to ensure alignment with company goals. * Bring Innovative Solutions: Encourage creative problem-solving and continuous process improvement. * Be a Change Advocate: Support implementation of new processes, systems, and technologies to enhance performance. **What We Need To See** **Education & Experience** * Associate degree or equivalent experience required; Bachelor’s degree in Engineering, Manufacturing, or related field preferred. * Minimum 3–5 years of experience in manufacturing/reverse logistics operations, with 1–2 years in a supervisory or lead role, preferably in a medical device or regulated industry. * Demonstrated experience leading small to medium-sized production teams. **Skills & Competencies** * Working knowledge of medical device manufacturing, quality systems (ISO14001, FDA 21 CFR Part 820), and GMP requirements. * Familiarity with ERP or MRP systems (e.g., QAD, SAP, Oracle). * Strong communication, problem-solving, and organizational skills. * Ability to motivate and lead teams while maintaining accountability for safety, quality, and delivery. * Commitment to fostering teamwork, employee engagement, and continuous improvement. **Work Environment** This position is on-site and requires regular presence on the manufacturing floor to supervise operations and support team members. May involve shift work or weekend coverage depending on production needs. Occasional overtime may be required to support production schedules. **FSLA Status: Exempt** As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records. Make iRhythm your path forward. **Location:** Deerfield, IL Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. **Estimated Pay Range** $68,000.00 - $85,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [taops@irhythmtech.com](mailto:taops@irhythmtech.com) **About iRhythm Technologies** iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all. **Make iRhythm your path forward. Zio, the heart monitor that changed the game.** There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address **ONLY**. For more information, see and **Location:** Deerfield Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. **Estimated Pay Range** $70,000.00 - $88,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [taops@irhythmtech.com](mailto:taops@irhythmtech.com) **About iRhythm Technologies** iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all. **Make iRhythm your path forward. Zio, the heart monitor that changed the game.** There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address **ONLY**. For more information, see and", "summaryDescription" : "Intake - Production Supervisor at iRhythm. Oversee daily production operations. Manage production staff", "postedDate" : "2026-06-11T22:05:59.349", "createdAt" : "2026-06-14T22:05:59.337", "lastUpdated" : "2026-06-15T23:38:18.690", "ingestTimestamp" : "2026-06-14T22:05:59.337", "mongoId" : "6a2ea0f974d8ee00a0e4244e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://irhythmtech.wd5.myworkdayjobs.com/iRhythm/job/Deerfield-IL/Intake---Production-Supervisor_JR1503", "salaryAnnualMin" : 68000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 627.1503, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30532ef292fd229cf118a6", "title" : "Supervisor", "company" : "Frasers Group", "industry" : "Retail", "salary" : { "min" : 31450.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Speke, England, United Kingdom", "locations" : [ "Speke", "England", "United Kingdom" ], "timestamp" : "2026-06-16T06:15:37.522", "fingerprint" : "57ab221ae36d2660def914146db6d39b2bedc9cc573d67850822038cf4eef321", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/FrasersGroup/744000132242519-supervisor", "externalId" : "744000132242519", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Speke", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.3450988,-2.8619817" } ], "locationText" : "Speke, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Visual merchandising", "Sales performance" ], "hardSkillsList" : [ "Brand knowledge" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Brand knowledge", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Team Leadership, Sales, Customer Experience", "majorSkillsList" : [ "Team Leadership", "Sales", "Customer Experience" ], "coreResponsibilities" : "Lead a small team, Be a role model, Train your team, Create an engaging environment, Provide on the spot feedback, Celebrate success, Support meticulous store presentation, Implement visual merchandising standards, Achieve results, Go beyond set goals, Drive store performance, Ensure team efficiency, Follow best practice, Support commercial goals", "teamCollaboration" : "Work with team", "domainKnowledge" : "Sports Direct Brand", "domainList" : [ "sports-direct-brand" ], "domainSpecificKnowledge" : [ "Sports Direct Brand" ], "continuousLearning" : "Development Courses; National Qualifications", "outcomesObjectives" : "Achieve results; Go beyond set goals; Drive store performance", "qualificationsBasic" : "Recent Supervisory experience, Passion for retail, Passion for people, Confident leader, Ability to communicate at all levels", "qualificationsPreferred" : "Motivate others, Challenge others, Desire to be the best, Hunger to be the best", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Basic Salary £31,450 per annum plus Bonus Sports Direct.com is the retail success of the last decade. Our unrivalled growth across the UK and Europe really sets us apart from the rest. We have no intention of slowing down and we have a mind-blowing continued expansion plan. Part of our success is owed to our dynamic, commercially driven, and passionate managers and with growth comes opportunity, so we are looking for an experienced Supervisor to join our team. At Sports Direct we need our leaders to live and breathe our company values, Think without limits - Think fast, fearlessly, and take the team with you. Own it and back yourself - Own the basics, own your role, and own the results. Be relevant - Relevant to our people, our partners, and the planet. We want you to bring your skill and passion for retail to constantly evolve how we deliver for our customer; you’ll do this by making a positive impact in the following areas: Team Leadership & Management * Lead a small team in one of our instore departments * Be a role model for the delivery of a world-class customer experience and train your team to deliver this consistently * Create an engaging working environment for colleagues * Providing on the spot feedback, and celebrating success Visual Merchandising * You will support in delivering meticulous store presentation taking pride in implementing visual merchandising standards that align with the Sports Direct Brand Sales and Operations * You will be fundamental in achieving results and going beyond set goals, driving store performance to its maximum potential. * Lead the team to ensure they are efficient in always following best practice to support the delivery of commercial goals and brand knowledge. Your development We are committed to developing our people, to help you in reaching personal and commercial goals, we will support you via our people development offering. Colleagues have continuous support through our learning and development function where we offer a variety of career advancing opportunities beginning the journey with our Frasers induction and then continuous development is offered through a range of courses. ## Qualifications Your Profile: * Recent Supervisory experience * Passion for retail and people * Confident leader who can motivate and challenge others to deliver * Detail orientated * Ability to communicate at all levels * A desire and hunger to be the best * Promote the Sports Direct values and our culture to internal and external parties ## Additional Information The Rewards: * Basic Salary £31,450 per annum * Monthly Quarterly and Bi-annual Bonuses * Commission led bonuses across a wide range of products * Monthly Group Rewards and Recognition * Long Service awards * Join the Fearless1200 Incentive Scheme * We offer a wide range of Development Courses with National Qualifications * 28 Days Holiday * 40% Instore Uniform Discount * Discounted Gym membership * Group Wide 20% Discount across all Frasers Group brands", "summaryDescription" : "Supervisor at Frasers Group. Skills: Team Leadership, Sales, Customer Experience. Lead a small team. Be a role model", "postedDate" : "2026-06-15T16:09:52.000", "createdAt" : "2026-06-15T21:51:28.400", "lastUpdated" : "2026-06-16T06:15:37.522", "ingestTimestamp" : "2026-06-15T21:51:28.400", "mongoId" : "6a30532ef292fd229cf118a6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Brand knowledge", "Leadership", "Team Leadership", "Sales", "Customer Experience", "Visual merchandising", "Sales performance", "Sports Direct Brand" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 614.88873, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306187f292fd229cf96d77", "title" : "Day Program Supervisor (Disabilities Services)", "company" : "AHRC NYC", "industry" : "Non-Profit Organization Management", "salary" : { "min" : 55000.0, "max" : 57000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bronx, New York, United States", "locations" : [ "Bronx", "New York", "United States" ], "certifications" : [ "Valid driver's license" ], "timestamp" : "2026-06-16T10:54:09.278", "fingerprint" : "7653e1c3a9caee886b831c73488220127b2e47357da47e80343c543e87cebab2", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AHRCNYC1/744000132280774-day-program-supervisor-disabilities-services-bronx", "externalId" : "744000132280774", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bronx", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.8466508,-73.8785937" } ], "locationText" : "Bronx, New York, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Associate's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Supervisory skills", "Program management", "Budget management", "Staff development", "Crisis intervention" ], "hardSkillsList" : [ "Behavioral health", "Crisis management", "Medication administration", "Incident reporting" ], "softSkillsList" : [ "Leadership", "Problem-solving", "Decision-making", "Interpersonal skills" ], "hardSkills" : [ { "name" : "Behavioral health", "level" : "intermediate" }, { "name" : "Crisis management", "level" : "intermediate" }, { "name" : "Medication administration", "level" : "intermediate" }, { "name" : "Incident reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Problem-solving" }, { "name" : "Decision-making" }, { "name" : "Interpersonal skills" } ], "majorSkills" : "Supervisory experience, Program management, Behavioral health", "majorSkillsList" : [ "Supervisory experience", "Program management", "Behavioral health" ], "coreResponsibilities" : "Supervise program staff, Oversee daily operations, Ensure client safety, Manage program budget, Develop staff training, Conduct client assessments, Implement treatment plans, Maintain client records, Coordinate with external agencies, Respond to emergencies, Ensure regulatory compliance", "teamCollaboration" : "Cross-functional teams; External agencies", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Disabilities services; Behavioral health; Mental health; Crisis intervention", "domainList" : [ "disabilities-services", "behavioral-health", "mental-health", "crisis-intervention" ], "domainSpecificKnowledge" : [ "Disabilities services", "Behavioral health", "Mental health", "Crisis intervention" ], "toolProficiency" : [ "Microsoft Office Suite" ], "communicationSkills" : "Client communication; Staff communication; Agency communication", "documentationSkills" : "Client records; Incident reporting", "problemSolvingSkills" : "Problem-solving; Crisis intervention", "specialRequirements" : "Valid driver's license", "outcomesObjectives" : "Ensure client safety; Maintain client records; Ensure regulatory compliance", "qualificationsBasic" : "5+ years of experience in a supervisory role, Bachelor's degree in a related field, Valid driver's license", "qualificationsPreferred" : "Master's degree preferred, Bilingual in Spanish preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AHRC New York City is a large, complex nonprofit organization dedicated to supporting neurodivergent children and adults (those with autism, down syndrome, cerebral palsy, intellectual/developmental disabilities, and other disabilities) through a broad spectrum of services , and a family governed organization that envisions a socially just world where the power of difference is embraced and reflected in all that we do. Generosity guides us as we honor our legacy and continuously grow through a culture of curiosity, creativity, and optimism and as we advocate for people with disabilities to lead full and equitable lives. AHRC NYC is looking for two dedicated and experienced Program Supervisors to oversee their Adult Day Programs in the Bronx. Under the direction of the Director, you will facilitate Person-Centered Planning, coordinate individualized services, and supervise Direct Support Professionals (DSPs) to ensure high-quality service delivery. You will promote independence and community inclusion for individuals served while ensuring compliance with New York State regulations and agency policies. Locations : 4377 Bronx Boulevard and 1440 Ferris Place Bronx Schedule : Monday-Friday, 8AM - 4PM. Salary : $55,000 or $57,000 with a Master’s degree...plus a Comprehensive Benefits Package. See Benefit information below. General Responsibilities: * Supervise, evaluate, and develop Direct Support Professionals (DSPs), providing ongoing performance feedback and support. * Assist in hiring and training DSPs, assigning tasks, and ensuring proper staffing coverage. * Develop and monitor individualized habilitation plans in collaboration with the team, ensuring alignment with service goals. * Foster relationships with family members, community partners, and professionals to build individual support networks. * Serve as a liaison between Service Coordination and Day Habilitation services, ensuring smooth communication and service delivery. * Monitor safety, health, and emergency procedures to ensure the well-being of individuals served. * Ensure program compliance with New York State Home and Community-Based Waiver Services regulations, as well as agency policies and philosophies. ## Qualifications * Associate's Degree with at least 2 years of DSP experience required; Bachelor’s degree preferred. * Supervisory experience Required. * Experience working with the IDD population Required * Experience working in a Day Program preferred * Ability to establish and maintain a working relationship with program participants, families, staff and community agencies. * Ability to communicate both orally and in written form. * Knowledge of Person Centered Planning. ## Additional Information Benefits * Medical Insurance (Single &Family Plans) * Paid time off (sick, personal & vacation) * Paid Training * Dental insurance * Vision insurance * Tuition Reimbursement * Referral program * 403(b) retirement plan * 403(b) company match * Life insurance * Employee discount * Health savings account AHRC New York City is an Equal Opportunity Employer. We consider applicants for all positions without regard to age, race, color, creed, religion, national origin, alienage or citizenship status, gender, sex, sexual orientation, pregnancy, disability, marital status, partnership status, military status, status as a victim of domestic violence, sex offenses or stalking, genetic information, or unemployment or any other protected characteristic under federal, state or local law.", "summaryDescription" : "Day Program Supervisor (Disabilities Services) at AHRC NYC. Skills: Supervisory experience, Program management, Behavioral health. Supervise program staff. Oversee daily operations", "postedDate" : "2026-06-15T20:25:37.000", "createdAt" : "2026-06-16T00:10:43.138", "lastUpdated" : "2026-06-16T10:54:09.278", "ingestTimestamp" : "2026-06-16T00:10:43.138", "mongoId" : "6a306187f292fd229cf96d77", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 55000, "salaryAnnualMax" : 57000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Behavioral health", "Crisis management", "Medication administration", "Incident reporting", "Leadership", "Problem-solving", "Decision-making", "Interpersonal skills", "Supervisory experience", "Program management", "Supervisory skills", "Budget management", "Staff development", "Crisis intervention", "Disabilities services", "Mental health", "Valid driver's license", "Microsoft Office Suite" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 611.9957, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a308ba6f292fd229c099d81", "title" : "Day Program Supervisor (Disabilities Services)", "company" : "AHRC NYC", "industry" : "Non-Profit Organization Management", "salary" : { "min" : 55000.0, "max" : 57000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bronx, New York, United States", "locations" : [ "Bronx", "New York", "United States" ], "timestamp" : "2026-06-16T12:41:54.508", "fingerprint" : "9368cd981d924fadd6e299db4daa326702529bf75597da0e275ea992bff873d9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AHRCNYC1/744000132280774-day-program-supervisor-disabilities-services-bronx", "externalId" : "744000132280774", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bronx", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.8466508,-73.8785937" } ], "locationText" : "Bronx, New York, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Associate's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Supervisory experience", "Program management", "Budget management", "Staff training", "Crisis intervention", "Behavioral support", "Advocacy" ], "hardSkillsList" : [ "Behavioral health", "Case management", "Medication administration" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Behavioral health", "level" : "intermediate" }, { "name" : "Case management", "level" : "intermediate" }, { "name" : "Medication administration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Program management, Supervisory experience, Behavioral support", "majorSkillsList" : [ "Program management", "Supervisory experience", "Behavioral support" ], "coreResponsibilities" : "Supervise program staff, Oversee daily program operations, Ensure client safety and well-being, Develop and implement treatment plans, Manage program budget, Conduct staff training and development, Maintain client records, Coordinate with external agencies, Provide direct client support, Implement crisis intervention strategies, Advocate for client needs, Ensure compliance with regulations", "teamCollaboration" : "Cross-functional teams; External agencies", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Disabilities services; Behavioral health; NYS regulations", "domainList" : [ "disabilities-services", "behavioral-health", "nys-regulations" ], "domainSpecificKnowledge" : [ "Disabilities services", "Behavioral health", "NYS regulations" ], "communicationSkills" : "Client communication; Staff communication; Agency communication", "documentationSkills" : "Client records; Treatment plans", "problemSolvingSkills" : "Crisis intervention; Problem resolution", "specialRequirements" : "Valid NYS Driver's License", "outcomesObjectives" : "Ensure client progress; Maintain program compliance", "qualificationsBasic" : "2 years of experience in a supervisory role, Valid NYS Driver's License", "qualificationsPreferred" : "Master's degree in a related field, Experience with electronic health records, Bilingual in Spanish", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AHRC New York City is a large, complex nonprofit organization dedicated to supporting neurodivergent children and adults (those with autism, down syndrome, cerebral palsy, intellectual/developmental disabilities, and other disabilities) through a broad spectrum of services , and a family governed organization that envisions a socially just world where the power of difference is embraced and reflected in all that we do. Generosity guides us as we honor our legacy and continuously grow through a culture of curiosity, creativity, and optimism and as we advocate for people with disabilities to lead full and equitable lives. AHRC NYC is looking for two dedicated and experienced Program Supervisors to oversee their Adult Day Programs in the Bronx. Under the direction of the Director, you will facilitate Person-Centered Planning, coordinate individualized services, and supervise Direct Support Professionals (DSPs) to ensure high-quality service delivery. You will promote independence and community inclusion for individuals served while ensuring compliance with New York State regulations and agency policies. Locations : 4377 Bronx Boulevard and 1440 Ferris Place Bronx Schedule : Monday-Friday, 8AM - 4PM. Salary : $55,000 or $57,000 with a Master’s degree...plus a Comprehensive Benefits Package. See Benefit information below. General Responsibilities: * Supervise, evaluate, and develop Direct Support Professionals (DSPs), providing ongoing performance feedback and support. * Assist in hiring and training DSPs, assigning tasks, and ensuring proper staffing coverage. * Develop and monitor individualized habilitation plans in collaboration with the team, ensuring alignment with service goals. * Foster relationships with family members, community partners, and professionals to build individual support networks. * Serve as a liaison between Service Coordination and Day Habilitation services, ensuring smooth communication and service delivery. * Monitor safety, health, and emergency procedures to ensure the well-being of individuals served. * Ensure program compliance with New York State Home and Community-Based Waiver Services regulations, as well as agency policies and philosophies. ## Qualifications * Associate's Degree with at least 2 years of DSP experience required; Bachelor’s degree preferred. * Supervisory experience Required. * Experience working with the IDD population Required * Experience working in a Day Program preferred * Ability to establish and maintain a working relationship with program participants, families, staff and community agencies. * Ability to communicate both orally and in written form. * Knowledge of Person Centered Planning. ## Additional Information Benefits * Medical Insurance (Single &Family Plans) * Paid time off (sick, personal & vacation) * Paid Training * Dental insurance * Vision insurance * Tuition Reimbursement * Referral program * 403(b) retirement plan * 403(b) company match * Life insurance * Employee discount * Health savings account AHRC New York City is an Equal Opportunity Employer. We consider applicants for all positions without regard to age, race, color, creed, religion, national origin, alienage or citizenship status, gender, sex, sexual orientation, pregnancy, disability, marital status, partnership status, military status, status as a victim of domestic violence, sex offenses or stalking, genetic information, or unemployment or any other protected characteristic under federal, state or local law.", "summaryDescription" : "Day Program Supervisor (Disabilities Services) at AHRC NYC. Skills: Program management, Supervisory experience, Behavioral support. Supervise program staff. Oversee daily program operations", "postedDate" : "2026-06-15T20:25:37.000", "createdAt" : "2026-06-16T03:32:28.539", "lastUpdated" : "2026-06-16T12:41:54.508", "ingestTimestamp" : "2026-06-16T03:32:28.539", "mongoId" : "6a308ba6f292fd229c099d81", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 55000, "salaryAnnualMax" : 57000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Behavioral health", "Case management", "Medication administration", "Leadership", "Mentoring", "Program management", "Supervisory experience", "Behavioral support", "Budget management", "Staff training", "Crisis intervention", "Advocacy", "Disabilities services", "NYS regulations" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 611.7797, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30575ff292fd229cf38bd4", "title" : "Program Management Specialist (Catalog Ops-Intake) [L4]", "company" : "Coupang", "industry" : "E-Commerce", "salary" : { "min" : 5.85E7, "max" : 8.75E7, "currency" : "KRW", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Program Management Specialist in Seoul, South Korea, adjusted for mid-seniority, e-commerce industry, and company size." }, "location" : "Seoul, South Korea", "locations" : [ "Seoul", "South Korea" ], "timestamp" : "2026-06-16T11:14:48.946", "fingerprint" : "76f32f59aaa251012cbbe656a057d8274c5d6914fe936d9f304087d3ff302308", "source" : "greenhouse", "language" : "ko", "applyUrl" : "https://boards.greenhouse.io/coupanginternal/jobs/7981580?gh_jid=7981580", "externalId" : "7981580", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seoul", "country" : "South Korea", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "37.5666791,126.9782914" } ], "locationText" : "Seoul, South Korea", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "technicalSkills" : "SQL, Excel, Google Sheets", "professionalSkills" : [ "Project management", "Process improvement", "Data analysis" ], "hardSkillsList" : [ "Requirement definition", "Prioritization", "Execution planning", "Task assignment", "Progress tracking", "Issue identification", "Risk resolution", "Process optimization" ], "hardSkills" : [ { "name" : "Requirement definition", "level" : "intermediate" }, { "name" : "Prioritization", "level" : "intermediate" }, { "name" : "Execution planning", "level" : "intermediate" }, { "name" : "Task assignment", "level" : "intermediate" }, { "name" : "Progress tracking", "level" : "intermediate" }, { "name" : "Issue identification", "level" : "intermediate" }, { "name" : "Risk resolution", "level" : "intermediate" }, { "name" : "Process optimization", "level" : "intermediate" } ], "majorSkills" : "Catalog operations, Intake management, Cross-functional coordination", "majorSkillsList" : [ "Catalog operations", "Intake management", "Cross-functional coordination" ], "coreResponsibilities" : "Review catalog operation requests, Define requirements clearly, Set priorities based on impact, Establish execution plans, Assign tasks to teams, Track project progress, Ensure completion by deadline, Identify issues and risks, Resolve issues with stakeholders, Improve operational processes, Enhance efficiency", "teamCollaboration" : "Operation teams; Related departments", "projectManagementSkills" : [ "Project management", "Process improvement" ], "domainKnowledge" : "Catalog operations; E-commerce", "domainList" : [ "catalog-operations", "e-commerce" ], "domainSpecificKnowledge" : [ "Catalog operations", "E-commerce" ], "toolProficiency" : [ "Jira", "Asana", "Notion" ], "communicationSkills" : "Business English", "problemSolvingSkills" : "Problem solving; Issue resolution", "qualificationsBasic" : "2+ years operation project management experience, Business English communication, E-commerce and catalog operation experience, Collaborate with stakeholders, Data-driven understanding and analysis", "qualificationsPreferred" : "Project management experience, Cross-functional collaboration experience, Automate repetitive tasks experience, Improve processes experience, Jira usage experience, Asana usage experience, Notion usage experience", "workSiteFlexibility" : "Onsite", "rawDescription" : "반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다. Please complete the attached Internal Transfer Request Form and submit. 반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다. Please make sure to apply with your Coupang e-mail address. 직무 소개 Intake팀은 카탈로그 운영으로 들어오는 다양한 요청을 가장 먼저 검토하고, 이를 명확하게 정의하여 실행으로 연결하는 팀입니다. 우선순위 기반으로 플래닝을 진행하고, 여러 운영팀 및 유관 부서와 협업하여 프로젝트가 기한 내 완료될 수 있도록 관리합니다. 다양한 이슈를 경험하며 문제 해결력과 협업 역량을 빠르게 성장시킬 수 있는 환경을 제공합니다. 업무 내용 카탈로그 운영 관련 인입/요청을 검토하고 요구사항을 명확히 정의 요청의 비즈니스 영향도 및 긴급도를 고려한 우선순위 설정 운영팀 및 유관 부서와 협업하여 실행 계획 수립 및 업무 할당 프로젝트 진행 상황을 추적하고 일정 내 완료될 수 있도록 관리 이슈 및 리스크를 사전에 식별하고 관계자와 함께 해결 반복적인 요청 및 운영 프로세스를 개선하여 효율성 향상 자격 요건 최소 2년 이상 운영(operation) 조직의 프로젝트 관리/핸들링 경험을 보유한 분 비즈니스 영어 커뮤니케이션이 가능한 분 (영어 면접 진행) 이커머스 및 카탈로그 운영 경험을 보유한 분 다양한 이해관계자와 원활하게 협업하고, 뛰어난 커뮤니케이션 역량을 보유한 분 데이터 기반으로 업무를 이해하고, 분석/개선이 가능한 분 (SQL, Excel, Google Sheets 등 활용) 우대 사항 프로젝트 관리 또는 cross-functional 협업 경험이 있는 분 반복 업무를 자동화하거나 프로세스를 개선한 경험이 있는 분 Jira, Asana, Notion 등 협업/태스크 관리 툴 사용 경험이 있는 분 전형 절차 및 안내 사항 전형 절차 서류전형(리크루터 사전 인터뷰) - 전화면접 - 대면(화상)면접 - 최종 합격 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 참고 사항 본 공고는 모집 완료 시 조기 마감될 수 있습니다. 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다. 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다. 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 고용형태는 정규직으로 수습기간 12주를 포함합니다. 단, 업무상 필요한 경우에는 상기 수습기간을 적용하지 않거나 단축 또는 연장할 수 있습니다. 개인정보 처리방침  쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy/  서류 반환 정책  본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다. Please complete the attached Internal Transfer Request Form and submit. 반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다. Please make sure to apply with your Coupang e-mail address.", "summaryDescription" : "Program Management Specialist (Catalog Ops-Intake) [L4] at Coupang. Skills: Catalog operations, Intake management, Cross-functional coordination. Review catalog operation requests. Define requirements clearly", "postedDate" : "2026-06-15T23:26:29.520", "createdAt" : "2026-06-15T23:26:29.520", "lastUpdated" : "2026-06-16T11:14:48.946", "ingestTimestamp" : "2026-06-15T23:26:29.520", "mongoId" : "6a30575ff292fd229cf38bd4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Requirement definition", "Prioritization", "Execution planning", "Task assignment", "Progress tracking", "Issue identification", "Risk resolution", "Process optimization", "Catalog operations", "Intake management", "Cross-functional coordination", "Project management", "Process improvement", "Data analysis", "E-commerce", "Jira", "Asana", "Notion" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 611.42535, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c95ab74d8ee00a098dabf", "title" : "Manager, Customer Experience", "company" : "Fanatics Betting & Gaming", "industry" : "Retail", "salary" : { "min" : 95000.0, "max" : 117000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Jersey City, New Jersey, United States", "locations" : [ "Jersey City", "New Jersey", "United States" ], "timestamp" : "2026-06-15T21:51:35.788", "fingerprint" : "08d8063b80a95f0abcb79d301c9c8034614846720a7d025be3cc55400d13770f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticsfbg/jobs/4231612009", "externalId" : "4231612009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jersey City", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7215682,-74.0474550" } ], "locationText" : "Jersey City, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer experience, Drive customer satisfaction, Ensure customer value realization, Build and maintain customer relationships, Focus on customer retention", "domainKnowledge" : "Sports betting; iGaming platform", "domainList" : [ "sports-betting", "igaming-platform" ], "domainSpecificKnowledge" : [ "Sports betting", "iGaming platform" ], "specialRequirements" : "In-person components for interview/onboarding, Multi-day cultural immersion in NYC", "qualificationsBasic" : "Must be able to obtain and maintain any required gaming licenses", "qualificationsPreferred" : "Advanced degree a plus", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U. S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Overview As a Manager, Customer Experience at Fanatics Betting advanced degree a plus Additional Requirements Must be able to obtain and maintain any required gaming licenses as mandated by state regulatory bodies Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $95,000—$117,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Manager, Customer Experience at Fanatics Betting & Gaming. Manage customer experience. Drive customer satisfaction", "postedDate" : "2026-06-14T20:59:28.333", "createdAt" : "2026-06-14T20:59:28.333", "lastUpdated" : "2026-06-15T21:51:35.788", "ingestTimestamp" : "2026-06-14T20:59:28.333", "mongoId" : "6a2c95ab74d8ee00a098dabf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 117000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Sports betting", "iGaming platform" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 611.20135, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Sports", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305117f292fd229cef96c1", "title" : "Business Intake Specialist", "industry" : "Support", "salary" : { "min" : 60000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T15:02:21.468", "fingerprint" : "8120b7da39e6763a4787b91146ff05eb6adb5156a68e544bf5888a8366088864", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/54879cd5-5027-44e5-96fd-a20f01fd794f/apply", "externalId" : "54879cd5-5027-44e5-96fd-a20f01fd794f", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "professionalSkills" : [ "Business intake", "Project coordination", "Legal support", "Risk management", "Quality control" ], "hardSkillsList" : [ "Conflicts checks", "Data entry", "Data maintenance" ], "hardSkills" : [ { "name" : "Conflicts checks", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" }, { "name" : "Data maintenance", "level" : "intermediate" } ], "majorSkills" : "Business intake, Risk management, Compliance oversight", "majorSkillsList" : [ "Business intake", "Risk management", "Compliance oversight" ], "coreResponsibilities" : "Manage intake requests, Process intake requests, Review submissions for completeness, Review submissions for required approvals, Review submissions for supporting documentation, Escalate issues, Enter client data, Update client data, Maintain client data, Enter matter data, Update matter data, Maintain matter data, Initiate conflicts checks, Track conflicts checks, Resolve discrepancies, Resolve missing information, Conduct quality control reviews, Ensure proper matter setup, Ensure compliance with policies, Ensure compliance with regulatory requirements, Maintain documentation, Maintain audit trails, Identify compliance concerns, Identify risk concerns", "teamCollaboration" : "Collaborate across teams; Coordinate with risk management", "domainKnowledge" : "Regulatory requirements; Internal policies; Naming conventions", "domainList" : [ "regulatory-requirements", "internal-policies", "naming-conventions" ], "domainSpecificKnowledge" : [ "Regulatory requirements", "Internal policies", "Naming conventions" ], "toolProficiency" : [ "Ticketing systems", "Workflow systems" ], "documentationSkills" : "Maintain detailed documentation; Maintain audit trails", "continuousLearning" : "Career development opportunities", "problemSolvingSkills" : "Problem-solving skills; Analytical skills", "qualificationsBasic" : "2 years relevant experience, Manage multiple priorities, Exercise discretion, Exercise confidentiality, Exercise sound professional judgment", "qualificationsPreferred" : "1 year direct conflicts business intake, Experience with legal intake systems, Experience with ticketing platforms, Experience with comparable tools, Familiarity with legal research databases, Familiarity with enterprise systems", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Manage incoming client and matter intake requests through designated ticketing and workflow systems, ensuring timely and accurate processing. Review submissions for completeness, required approvals, and supporting documentation, escalating issues when necessary. Enter, update, and maintain client and matter data with high accuracy while adhering to firm standards and naming conventions. Initiate and track conflicts checks, coordinating closely with risk management to resolve discrepancies or missing information. Conduct quality control reviews to ensure proper matter setup and compliance with internal policies and regulatory requirements. Maintain detailed documentation and audit trails for all intake activities within relevant systems. Identify and flag potential compliance or risk concerns for further review. Requirements: Minimum 2 years of relevant experience in legal support, research, paralegal work, project coordination, or business intake functions (or 1 year in direct conflicts/business intake within a law firm preferred). Strong attention to detail with proven ability to manage multiple priorities in a deadline-driven environment. Excellent organizational, analytical, and problem-solving skills. Ability to exercise discretion, confidentiality, and sound professional judgment. Strong communication skills with the ability to collaborate effectively across legal, administrative, and risk teams. Experience with legal intake systems, ticketing platforms, or comparable tools is highly preferred. Familiarity with legal research databases and enterprise systems such as intake or accounting platforms is an advantage. Benefits: Competitive salary range: USD $60,000 – $75,000 per year Flexible work arrangements, including remote and hybrid options (role-dependent) Opportunity to work in a structured, professional, and collaborative legal environment Exposure to enterprise-level legal operations and risk management processes Career development opportunities within a large-scale, multi-jurisdictional organization Inclusive workplace culture focused on diversity and equal opportunity Stable full-time employment with comprehensive operational support. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Business Intake Specialist. Skills: Business intake, Risk management, Compliance oversight. Manage intake requests. Process intake requests", "postedDate" : "2026-06-15T06:20:25.082", "createdAt" : "2026-06-15T06:20:25.082", "lastUpdated" : "2026-06-16T15:02:21.468", "ingestTimestamp" : "2026-06-16T03:20:16.405", "mongoId" : "6a305117f292fd229cef96c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 60000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Conflicts checks", "Data entry", "Data maintenance", "Business intake", "Risk management", "Compliance oversight", "Project coordination", "Legal support", "Quality control", "Regulatory requirements", "Internal policies", "Naming conventions", "Ticketing systems", "Workflow systems" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 602.3566, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Legal", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30778af292fd229c025050", "title" : "Customer Experience Leader", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 35000.0, "max" : 55000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a part-time Customer Experience Leader in Yorkton, Canada, adjusted for lead seniority within the retail industry." }, "location" : "Yorkton, SK, Canada", "locations" : [ "Yorkton", "SK", "Canada" ], "timestamp" : "2026-06-16T10:42:01.220", "fingerprint" : "0959f68c8723993744c3acd1b33ac7ae58f14d997abaa4b31296f17f0d6789e8", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132076279-customer-experience-leader-part-time-yorkton-sask-", "externalId" : "744000132076279", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Yorkton", "state" : "Saskatchewan", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "51.2120450,-102.4612430" } ], "locationText" : "Yorkton, Saskatchewan, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Budget management", "Cost centre management", "Talent management", "Talent acquisition" ], "softSkillsList" : [ "Leadership", "Change management" ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Change management" } ], "majorSkills" : "Customer experience, Sales plans, Store operations", "majorSkillsList" : [ "Customer experience", "Sales plans", "Store operations" ], "coreResponsibilities" : "Lead store operations, Execute work contributing to store operations, Execute work contributing to customer experience, Support achievement of strategic priorities, Ensure budget management, Ensure cost centre management, Contribute to achievement of sales plans, Contribute to profitability, Contribute to growth, Inspire customer-centric culture, Bring Indigo's mission to life, Meet customer needs, Open the store, Close the store, Manage daily store operations, Maintain visual standards, Achieve sales plans, Exceed sales plans, Ensure team is informed about products, Ensure team is informed about promotions, Ensure team is informed about programs, Support planning of work, Support prioritization of work, Support execution of work, Be responsible for facilities, Be responsible for maintenance, Be responsible for health and safety, Be responsible for loss prevention, Live High Performance Characteristics, Inspire High Performance Characteristics, Lead Story Telling culture, Practice Feedback, Role model Feedback, Practice Coaching, Role model Coaching, Participate in talent calibration, Contribute to talent management, Contribute to talent acquisition, Contribute to development of CER talent, Collaborate with others, Work cross functionally, Celebrate diversity of thought, Role model diversity of thought, Celebrate inclusion, Role model inclusion, Cultivate environment of trust, Enable people to bring best selves to work, Embrace change, Role model change, Foster environment where health and safety is top, Ensure health and safety of each other, Ensure health and safety of customers", "teamCollaboration" : "Store Leadership team; Cross functionally", "projectManagementSkills" : [ "Prioritization", "Planning", "Execution" ], "problemSolvingSkills" : "Systemic thinking", "specialRequirements" : "Ability to lift medium to large items", "outcomesObjectives" : "Achieve sales plans; Exceed sales plans; Long-term desired outcome of profitability; Long-term desired outcome of growth", "qualificationsBasic" : "1-2 years customer service experience, 1-2 years merchandising experience, 1-2 years operations role, Experience leading others, Knowledge of Provincial Health & Safety standards, Ability to lift up to 40 pounds, Minimum 25 Hours a week availability, Availability evenings and weekends, Availability early mornings, Availability holidays", "qualificationsPreferred" : "Demonstrated commitment to exceptional employee experience, Demonstrated commitment to exceptional customer experience, Performance orientated, Ability to exercise good business acumen, Ability to exercise systemic thinking, Ability to prioritize, Ability to plan, Ability to execute, Agile", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address. Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE * We love books and all things beautiful * We are Canada’s Cultural Department Store * Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules: * We exist to add joy to our customers’ lives each and every time they interact with us and our products * Our job is to create joyful moments for our customers * We treat each other the way we’d treat a valued friend * We inspire each other to do our best work * We seek to ignite creativity and innovation every day * We give back to the communities in which we operate WHAT YOU’LL DO: The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long-term desired outcome of profitability and growth. In this role, you’ll: * Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needs * Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans * Ensure the team is well informed about the products that Indigo carries, promotions and programs * Support the planning, prioritization and execution of the work you and the team are doing * Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading * Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture * Practice and role model Feedback and Coaching - The Indigo Way * Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent * Contribute to the development of CER talent * Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion * Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work * Embrace and role model change * Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers ## Qualifications WHO YOU ARE: * 1-2 years of experience in a customer service, merchandising or operations role * Demonstrated commitment to creating an exceptional employee and customer experience * Experience leading others * Performance orientated * Ability to exercise good business acumen and systemic thinking that supports meaningful decisions * Ability to prioritize, plan and execute while being agile * Knowledge of Provincial Health & Safety standards * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays ## Additional Information At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. WELCOME HOME", "summaryDescription" : "Customer Experience Leader at Indigo Books & Music. Skills: Customer experience, Sales plans, Store operations. Lead store operations. Execute work contributing to store operations", "postedDate" : "2026-06-14T19:41:29.000", "createdAt" : "2026-06-16T01:31:34.424", "lastUpdated" : "2026-06-16T10:42:01.220", "ingestTimestamp" : "2026-06-16T01:31:34.424", "mongoId" : "6a30778af292fd229c025050", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Leadership", "Change management", "Customer experience", "Sales plans", "Store operations", "Budget management", "Cost centre management", "Talent management", "Talent acquisition", "Prioritization", "Planning", "Execution" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 601.3012, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30689af292fd229cfc494e", "title" : "Customer Experience Leader", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 35000.0, "max" : 50000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a part-time Customer Experience Leader in Yorkton, Canada, adjusted for lead seniority within the retail industry." }, "location" : "Yorkton, SK, Canada", "locations" : [ "Yorkton", "SK", "Canada" ], "timestamp" : "2026-06-16T10:31:46.362", "fingerprint" : "3ff31c008a9159a2ca60409d8ae7d2ececd5dd679dd278c1ee752787975633a9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132076279-customer-experience-leader-part-time-yorkton-sask-", "externalId" : "744000132076279", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Yorkton", "state" : "Saskatchewan", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "51.2120450,-102.4612430" } ], "locationText" : "Yorkton, Saskatchewan, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Budget management", "Cost centre management", "Talent management", "Talent acquisition" ], "hardSkillsList" : [ "Visual standards maintenance", "Health and safety", "Loss prevention" ], "softSkillsList" : [ "Customer-centric", "Story Telling", "Feedback", "Coaching", "Diversity of thought", "Inclusion", "Trust", "Change" ], "hardSkills" : [ { "name" : "Visual standards maintenance", "level" : "intermediate" }, { "name" : "Health and safety", "level" : "intermediate" }, { "name" : "Loss prevention", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer-centric" }, { "name" : "Story Telling" }, { "name" : "Feedback" }, { "name" : "Coaching" }, { "name" : "Diversity of thought" }, { "name" : "Inclusion" }, { "name" : "Trust" }, { "name" : "Change" } ], "majorSkills" : "Customer experience, Sales plans achievement, Store operations", "majorSkillsList" : [ "Customer experience", "Sales plans achievement", "Store operations" ], "coreResponsibilities" : "Lead store operations, Execute work contributing to store operations, Execute work contributing to customer experience, Support achievement of strategic priorities, Ensure budget management, Ensure cost centre management, Contribute to achievement of sales plans, Contribute to profitability, Contribute to growth, Inspire customer-centric culture, Bring Indigo's mission to life, Meet customer needs, Open store, Close store, Manage daily store operations, Maintain visual standards, Achieve sales plans, Exceed sales plans, Inform team about products, Inform team about promotions, Inform team about programs, Support planning of work, Support prioritization of work, Support execution of work, Manage facilities, Manage maintenance, Manage health and safety, Manage loss prevention, Inspire High Performance Characteristics, Lead Story Telling culture, Practice Feedback, Practice Coaching, Participate in talent calibration, Contribute to talent management, Contribute to talent acquisition, Contribute to development of CER talent, Collaborate with others, Work cross functionally, Celebrate diversity of thought, Role model diversity of thought, Celebrate inclusion, Role model inclusion, Cultivate environment of trust, Enable people to bring best selves to work, Embrace change, Role model change, Foster environment where health and safety is top, Ensure health and safety of each other, Ensure health and safety of customers", "teamCollaboration" : "Store Leadership team; Cross functionally; With others", "projectManagementSkills" : [ "Prioritization", "Planning", "Execution" ], "problemSolvingSkills" : "Systemic thinking", "specialRequirements" : "Ability to lift medium to large items", "outcomesObjectives" : "Achieve sales plans; Exceed sales plans; Long-term profitability; Long-term growth", "qualificationsBasic" : "1-2 years customer service experience, 1-2 years merchandising experience, 1-2 years operations experience, Experience leading others, Knowledge of Provincial Health & Safety standards, Ability to lift up to 40 pounds, Minimum 25 hours a week availability, Availability includes evenings and weekends", "qualificationsPreferred" : "Demonstrated commitment to exceptional employee experience, Demonstrated commitment to exceptional customer experience, Performance oriented, Ability to exercise good business acumen, Ability to exercise systemic thinking, Ability to prioritize, Ability to plan, Ability to execute, Agile, Availability includes early mornings, Availability includes holidays", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address. Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE * We love books and all things beautiful * We are Canada’s Cultural Department Store * Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules: * We exist to add joy to our customers’ lives each and every time they interact with us and our products * Our job is to create joyful moments for our customers * We treat each other the way we’d treat a valued friend * We inspire each other to do our best work * We seek to ignite creativity and innovation every day * We give back to the communities in which we operate WHAT YOU’LL DO: The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long-term desired outcome of profitability and growth. In this role, you’ll: * Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needs * Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans * Ensure the team is well informed about the products that Indigo carries, promotions and programs * Support the planning, prioritization and execution of the work you and the team are doing * Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading * Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture * Practice and role model Feedback and Coaching - The Indigo Way * Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent * Contribute to the development of CER talent * Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion * Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work * Embrace and role model change * Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers ## Qualifications WHO YOU ARE: * 1-2 years of experience in a customer service, merchandising or operations role * Demonstrated commitment to creating an exceptional employee and customer experience * Experience leading others * Performance orientated * Ability to exercise good business acumen and systemic thinking that supports meaningful decisions * Ability to prioritize, plan and execute while being agile * Knowledge of Provincial Health & Safety standards * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays ## Additional Information At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. WELCOME HOME", "summaryDescription" : "Customer Experience Leader at Indigo Books & Music. Skills: Customer experience, Sales plans achievement, Store operations. Lead store operations. Execute work contributing to store operations", "postedDate" : "2026-06-14T19:41:29.000", "createdAt" : "2026-06-16T00:29:12.924", "lastUpdated" : "2026-06-16T10:31:46.362", "ingestTimestamp" : "2026-06-16T00:29:12.924", "mongoId" : "6a30689af292fd229cfc494e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Visual standards maintenance", "Health and safety", "Loss prevention", "Customer-centric", "Story Telling", "Feedback", "Coaching", "Diversity of thought", "Inclusion", "Trust", "Change", "Customer experience", "Sales plans achievement", "Store operations", "Budget management", "Cost centre management", "Talent management", "Talent acquisition", "Prioritization", "Planning", "Execution" ], "skillCount" : 21, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 600.88043, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307b27f292fd229c0446d6", "title" : "Customer Experience Specialist (Leasing/Customer Service)", "company" : "Cottonwood Residential", "industry" : "Real Estate", "salary" : { "min" : 42000.0, "max" : 58000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Experience Specialist in St. Petersburg, Florida, adjusted for the Real Estate industry." }, "location" : "St. Petersburg, Florida, United States", "locations" : [ "St. Petersburg", "Florida", "United States" ], "timestamp" : "2026-06-16T12:10:30.118", "fingerprint" : "7995272c6dfc389ea474ebe1a7f7460359895827f6fc3017648acfb7d332a0f3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/cottonwoodresidential/jobs/6032232004", "externalId" : "6032232004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "St. Petersburg", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.7712264,-82.6340259" } ], "locationText" : "St. Petersburg, Florida, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Greet all customers, Respond to resident and prospect inquiries, Answer all phone calls, Take detailed notes, Ensure apartments are ready, Walk buildings and amenities, Maintain community-related communications, Organize package room daily, Assist in planning community events, Assist with social media marketing, Maintain vendor relationships", "teamCollaboration" : "Work with residents; Work with prospects; Work with vendors", "domainKnowledge" : "Cottonwood Standards", "domainList" : [ "cottonwood-standards" ], "domainSpecificKnowledge" : [ "Cottonwood Standards" ], "communicationSkills" : "Clear communication", "continuousLearning" : "Desire to learn", "problemSolvingSkills" : "Solve problems", "specialRequirements" : "Flexible schedule required, Weekends and evening hours", "outcomesObjectives" : "Help residents feel at home; Assist prospects in finding apartments; Create an unforgettable experience", "qualificationsBasic" : "Full-time employment", "qualificationsPreferred" : "Room to grow into management positions", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Bayview Apartments in St. Pete, FL. In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours. As a Customer Experience Specialist you: Put your upbeat attitude, communication skills, and creativity into action. Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office. Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text. Answer all phone calls to the property and take detailed notes and information. Ensure apartments are ready to show daily and for upcoming move-ins. Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents. Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters. Assist in planning community events and social media marketing. Organize package room daily as packages are delivered. Maintain community-related communications and vendor relationships. Begin to kick start your career with room to grow into future management positions. Compensation & Benefits Competitive base pay and quarterly bonus structure! Full health, vision, dental, life, and disability benefits - available within 1-30 days! Generous 401k and HSA Company match! Paid time off – eligible for 3 weeks (120 hours) in 1st year! 10.5 paid holidays! Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can’t wait to see you welcome customers to their Home at Last!", "summaryDescription" : "Customer Experience Specialist (Leasing/Customer Service) at Cottonwood Residential. Greet all customers. Respond to resident and prospect inquiries", "postedDate" : "2026-06-16T01:20:51.346", "createdAt" : "2026-06-16T01:20:51.346", "lastUpdated" : "2026-06-16T12:10:30.118", "ingestTimestamp" : "2026-06-16T01:20:51.346", "mongoId" : "6a307b27f292fd229c0446d6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Cottonwood Standards" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 594.3132, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309081f292fd229c0b4cf2", "title" : "Per diem Intake Information Coordinator", "company" : "By the Bay Health", "industry" : "Healthcare", "salary" : { "min" : 25.0, "max" : 35.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Larkspur ", "locations" : [ "Larkspur" ], "timestamp" : "2026-06-16T12:25:40.129", "fingerprint" : "81e715fc6af1d6dac727f29d158ce0ba42834eecf99b10ca2706c26ef4eb44e4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bythebayhealth/jobs/5263005008", "externalId" : "5263005008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Larkspur", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.9340915,-122.5352539" } ], "locationText" : "Larkspur, California, United States", "majorSkills" : "Patient intake, Information coordination", "majorSkillsList" : [ "Patient intake", "Information coordination" ], "coreResponsibilities" : "Coordinate referral sources, Facilitate patient admission, Manage administrative aspects, Establish positive relationships, Maintain positive relationships, Respond to customer requests, Respond to customer concerns, Manage insurance verification, Manage authorization process, Provide information to patients, Provide information to referral sources", "domainKnowledge" : "Home care services; Skilled Home Health Care; Palliative Care; Adult Hospice Care; Pediatric Care; Healthcare personnel vaccine requirements", "domainList" : [ "home-care-services", "skilled-home-health-care", "palliative-care", "adult-hospice-care", "pediatric-care", "healthcare-personnel-vaccine-requirements" ], "domainSpecificKnowledge" : [ "Home care services", "Skilled Home Health Care", "Palliative Care", "Adult Hospice Care", "Pediatric Care", "Healthcare personnel vaccine requirements" ], "specialRequirements" : "Must live in Bay Area", "qualificationsBasic" : "One to three months related experience, Equivalent combination of education and experience", "qualificationsPreferred" : "Clerical/administrative tasks in healthcare setting preferred, Related position experience preferred", "workSiteFlexibility" : "Remote", "rawDescription" : "By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U. S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families. The Intake/Information Coordinator is responsible for coordinating referral sources to facilitate the admission of the patient to home care services. This position is responsible for managing administrative aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization process. The position provides information to potential agency patients and referral sources regarding the home health services of the agencies in compliance with organization policies and procedures and applicable laws and regulations. Schedule: Every Saturday 8:30am - 5:00pm Location: Remote; must live in the Bay Area By the Bay Health follows all CDPH vaccine requirements for healthcare personnel. Essential Duties or one to three months related experience and/or training; or equivalent combination of education and experience Previous experience performing clerical/administrative tasks in a healthcare setting or related position preferred Pay Range: $25.00 - $35.00 hourly By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.", "summaryDescription" : "Per diem Intake Information Coordinator at By the Bay Health. Skills: Patient intake, Information coordination. Coordinate referral sources. 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effectiveness, Prepare monthly reports, Strengthen AM confidence, Define expansion conversation framework, Provide system training, Create product launch template, Offer practical labs, Support Expansion Expert program, Include regional nuance", "teamCollaboration" : "Cross-functional stakeholders; Subject matter experts; Functional leaders", "domainKnowledge" : "Customer Experience; Revenue Enablement; Expansion Team; Account Management; Customer Organization; Sales Enablement; Customer Journey; Commerce Platform; Retail; Hospitality; Golf Businesses", "domainList" : [ "customer-experience", "revenue-enablement", "expansion-team", "account-management", "customer-organization", "sales-enablement", "customer-journey", "commerce-platform", "retail", "hospitality", "golf-businesses" ], "domainSpecificKnowledge" : [ "Customer Experience", "Revenue Enablement", "Expansion Team", "Account Management", "Customer Organization", "Sales Enablement", "Customer Journey", "Commerce Platform", "Retail", "Hospitality", "Golf Businesses" ], "toolProficiency" : [ "Learning management systems", "Digital tools" ], "communicationSkills" : "Excellent communication", "problemSolvingSkills" : "Analytical Mindset", "specialRequirements" : "Native speaker of the region", "outcomesObjectives" : "Certification success rate; Onboarding completion rate; Participant satisfaction score; Knowledge retention and application; Training quality and engagement; Influence role-specific KPIs; Improve training programs", "qualificationsBasic" : "3+ years experience, Native speaker of the region", "qualificationsPreferred" : "Customer Experience environment experience, Customer-facing environment experience", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "CX [EXPANSION] ENABLEMENT MANAGER Location: Berlin, Ghent This role requires being a native speaker of the region to ensure full linguistic and cultural fluency. PURPOSE OF THE ROLE Part of the Revenue [GTM] Enablement Team, reporting to Manager, Revenue Enablement, in this role you will be leading the design, development, implementation and measurement of training initiatives for both new hires and current team members in the Customers Organization with a key focus on the the Expansion Team, consisting of 50+ Account Managers, ensuring they are equipped with the skills and certifications needed to deliver outstanding customer experiences. This role offers a unique opportunity to impact our customers by enhancing the capabilities of our internal front-line teams. KEY RESPONSIBILITIES Generic responsibilities: - Execute New Hire Training Programs: Lead onboarding training to ensure new hires are fully prepared to pass role-specific certifications and begin delivering value quickly. Training programs cover the competencies, skills and processes required to succeed in the roles. - Develop Tailored Training Programs: Create live and self-paced training modules, incorporating diverse learning methods such as online tests, role-playing exercises, and job simulations. - Deliver Upskilling Programs: Conduct bootcamps, cohort-based and individual training to certify existing team members on updated standards and certifications, ensuring all staff are aligned with current and evolving best practices. - Facilitate Group Training: Engage new and current team members with group sessions, workshops, and one-on-one coaching sessions, adjusting for different learning styles and needs. - Collaborate Cross-Functionally: Partner with subject matter experts, functional leaders, and other stakeholders to ensure training content is relevant and aligned with organizational goals. - Continuously Improve Programs: Gather feedback and implement enhancements to training modules, keeping content fresh, engaging, and impactful for both new and existing team members. - Track Training Effectiveness: Monitor training impact by measuring knowledge retention, certification success rates, and real-world application, continually refining programs for optimal results. Prepare and present monthly reports on new hire onboarding progress and other training initiatives Specific responsibilities: - Strengthen AM confidence with clear, accessible content that supports both retention and growth. - Define a simple, repeatable framework for expansion conversations (e.g., using SPIN as the base), so AMs can plug in any product or offer and follow a consistent approach. - Provide system training and workflows so AMs know exactly where to find data, how to prep for conversations, and how to manage their pipeline. - Create an easy-to-use template for new product launches, helping AMs understand the value, key talking points, and how to position it with clients. - Offer practical “labs” or hands-on practice that AMs can access anytime to build confidence. - Support the Expansion Expert program with aligned, focused enablement. - Include regional nuance while still building a shared way of working across EMEA. KPI'S Enablement Outputs related: - Certification Success Rate: High pass rates for new hires and current team members on role-specific certifications. - Onboarding Completion Rate: Ensuring new hires complete all training and are certified within expected timelines. - Participant Satisfaction Score: High feedback scores reflecting relevance and quality of training programs. - Knowledge Retention and Application: Evidence of skill application in daily work through follow-up evaluations and manager feedback. - Training Quality and Engagement: Regular improvements to training materials based on feedback, resulting in increased engagement and knowledge retention. Business Outcomes related: - Influence role-specific KPIs, such as: expansion NRR, #opportunities, closed won rate on upsell, payments penetration, etc.—to measure program impact and progress against goals. EXPERIENCE - Proven [3+] experience in a training, coaching, or learning and development role, ideally within a Customer Experience or Customer-facing environment. - Strong familiarity with onboarding and upskilling programs, including cohort-based and bootcamp training models. - Experience developing and delivering various training formats, from live workshops to self-paced online courses. - Demonstrated ability to track training effectiveness and make data-driven adjustments. - Excellent communication skills with the ability to engage learners of all levels. ATTRIBUTES & SKILLS What will help you kick ass in this role? - Customer-Centric: Deep understanding of customer-focused roles and their impact on the customer journey. - Engaging Facilitator: Skilled at creating an interactive, positive learning environment that motivates and inspires. - Adaptable and Flexible: Able to pivot training methods and content to meet the evolving needs of a dynamic organization. - Tech-Savvy: Comfortable with using learning management systems (LMS) and digital tools to create, deliver, and track training programs. - Analytical Mindset: Able to assess and measure training outcomes, driving continuous improvement. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. ", "summaryDescription" : "Customer Experience - Enablement Manager at Lightspeed. 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industry and company size." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T01:57:26.427", "fingerprint" : "8634ffbc57c24b0345ad014be1aa14779c5b02b5dbdb0b82b79d620fb51a3374", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/loveholidays/dc929393-bd22-4643-83c4-df8b409e5ffd/application", "externalId" : "dc929393-bd22-4643-83c4-df8b409e5ffd", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Web-based applications", "professionalSkills" : [ "Market insight", "Content quality assurance", "Chatbot training" ], "hardSkillsList" : [ "Translation", "Proofreading" ], "softSkillsList" : [ "Adaptability", "Negotiation" ], "hardSkills" : [ { "name" : "Translation", "level" : "intermediate" }, { "name" : "Proofreading", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Negotiation" } ], "majorSkills" : "Customer support, Social media engagement, Complaint resolution", "majorSkillsList" : [ "Customer support", "Social media engagement", "Complaint resolution" ], "coreResponsibilities" : "Manage outbound transactions, Resolve pre-booked holiday issues, Respond to customer inquiries, Engage on social media channels, Handle complex customer complaints, Serve as escalation channel, Conduct outbound calls, Provide market insights, Translate content, Vet documents, Train chatbot", "teamCollaboration" : "Marketing team; Tech team; International business", "domainKnowledge" : "Polish market knowledge; Customer trends", "domainList" : [ "polish-market-knowledge", "customer-trends" ], "domainSpecificKnowledge" : [ "Polish market knowledge", "Customer trends" ], "toolProficiency" : [ "Facebook", "Twitter" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Content translation; Document vetting", "continuousLearning" : "Individualised training budget", "problemSolvingSkills" : "Issue resolution", "outcomesObjectives" : "Build customer trust; Ensure service quality; Drive market knowledge", "qualificationsBasic" : "Native or near-native Polish fluency, Excellent English communication, Experience in high-volume customer service, Social media customer interaction experience", "qualificationsPreferred" : "Fluency in German", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Why loveholidays? At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away. Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation. Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays. You'll accelerate your growth in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates. Be empowered to create impact for our future by shaping the most-loved package holiday experience for millions. As we pursue ambitious plans to expand across Europe, you'll be part of a fun-loving international community achieving great things together. The impact you’ll have: The role of Customer Experience Agent is critical at loveholidays. You will be the voice of the company as we launch in Poland, providing dedicated support for outbound transactions before, during, and after their holidays. For this new market, we need a true all-rounder who is flexible and prepared to participate in many and varied activities, adapting quickly should the focus shift to handling inbound customer queries and any other relevant tasks. You will be building and maintaining customer trust in Poland, ensuring exceptional service quality, and driving cultural and market knowledge across the wider business. Your day-to-day: Customer Support & Escalations: - Outbound Transaction Management: Proactively manage and resolve issues related to pre-booked package holiday components for Polish customers (flights, hotels, transfers, etc.). - Social Media Engagement: Act as the primary responder for customer inquiries and engagement across social media channels, initially focusing on Facebook and Twitter, with the flexibility to expand to new channels as the market grows. - Complaint Resolution: Serve as the final escalation channel, handling complex customer complaints and issues efficiently and empathetically, including outbound calling when necessary to resolve urgent matters. Marketing, Content & Tech Support: - Market Insight: Support the Marketing team by providing valuable market insights, understanding customer trends, and sharing knowledge about what motivates customers in the Polish market. - Content & Quality Assurance: Support content teams with expert translations and vet both internal and customer-facing documents and web content for correct spelling and grammatical accuracy in Polish. - Chatbot Training: Collaborate with the Tech team to train our chatbot, Sandy, helping it to effectively learn and communicate fluently in Polish. Your skillset: - Language Fluency (Essential): Native or near-native level fluency in Polish, combined with excellent verbal and written communication in English. - Communication & Negotiation: Exceptional verbal communication skills, including the ability to conduct professional outbound calls for sensitive escalation cases. - Customer Service Experience: Previous experience in a high-volume customer service or contact centre environment, ideally in travel, but not a necessity. - Social Media Proficiency: Demonstrable experience in managing public customer interactions and resolving issues via social media platforms (Facebook, Twitter). - Attention to Detail: Meticulous approach to proofreading, translation, and data entry for content accuracy. - Strong Technical Abilities: Proficient in using web-based applications for multiple hotel suppliers, airlines, and our internal systems. - Adaptability: Ability to multi-task, prioritise, and manage time effectively in a fast-paced environment and adapt quickly to potential shifts toward handling inbound transactions. Desirable: - Fluency in Germany is highly beneficial. The interview journey: 1. Intro with a member of the Talent team - 30 minutes 2. Language vetting with a native language speaker - 15 minutes 3. Interview with Head of CX Germany & CX Operations Manager International - 1 hour Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: - Company pension contributions at 5% - Individualised training budget for you to learn on the job and level yourself up - Discounted holidays for you, your family and friends - 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum - Enhanced maternity/paternity leave - Cycle to work scheme, season ticket loan and eye care vouchers At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.", "summaryDescription" : "Customer Experience Agent at loveholidays. Skills: Customer support, Social media engagement, Complaint resolution. Manage outbound transactions. Resolve pre-booked holiday issues", "createdAt" : "2026-06-14T21:05:12.400", "lastUpdated" : "2026-06-16T01:57:26.427", "ingestTimestamp" : "2026-06-14T21:05:12.400", "mongoId" : "6a2cc39874d8ee00a0a09c8e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Translation", "Proofreading", "Adaptability", "Negotiation", "Customer support", "Social media engagement", "Complaint resolution", "Market insight", "Content quality assurance", "Chatbot training", "Polish market knowledge", "Customer trends", "Facebook", "Twitter" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 579.39056, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Travel", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c772874d8ee00a093bdd4", "title" : "Customer Experience Specialist", "company" : "Xero", "industry" : "Marketing", "salary" : { "min" : 32000.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Experience Specialist in Manchester, United Kingdom, with adjustments for the SaaS industry and company size." }, "location" : "UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)", "locations" : [ "UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)" ], "timestamp" : "2026-06-16T02:31:38.681", "fingerprint" : "1b1461d8af32ff9e1a96c71850d4ff749571b124021bd8708000c8f19e47dedb", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/xero/7afcac1b-9cbe-4aaf-83d8-1b0ac15c8b78/application", "externalId" : "7afcac1b-9cbe-4aaf-83d8-1b0ac15c8b78", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Problem-solving", "Resolution skills" ], "hardSkillsList" : [ "Accounting support", "Bookkeeping support" ], "softSkillsList" : [ "Adaptability" ], "hardSkills" : [ { "name" : "Accounting support", "level" : "intermediate" }, { "name" : "Bookkeeping support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" } ], "majorSkills" : "Customer support, Customer service", "majorSkillsList" : [ "Customer support", "Customer service" ], "coreResponsibilities" : "Provide timely support, Provide high-quality support, Provide guidance to customers, Provide support for accounting queries, Provide support for bookkeeping queries, Demonstrate empathy, Actively listen, Deliver high customer satisfaction, Manage customer inquiries through to resolution, Accurately record case details, Escalate unresolved issues appropriately, Keep customers informed, Achieve quality targets, Achieve productivity targets, Ensure best-in-class customer experiences, Provide proactive support, Provide reactive support, Engage with customers proactively, Help customers maximise benefits, Make proactive outbound calls, Make reactive outbound calls, Resolve customer inquiries, Stay up-to-date with Xero product changes, Stay up-to-date with Xero training", "teamCollaboration" : "Work collaboratively; Assist team members; Collaborate with team members", "domainKnowledge" : "Accounting; Bookkeeping", "domainList" : [ "accounting", "bookkeeping" ], "domainSpecificKnowledge" : [ "Accounting", "Bookkeeping" ], "toolProficiency" : [ "Salesforce" ], "communicationSkills" : "Communicate clearly; Communicate concisely", "documentationSkills" : "Record case details", "continuousLearning" : "Stay up-to-date with Xero product changes; Stay up-to-date with Xero training", "problemSolvingSkills" : "Problem-solving skills; Resolution skills", "specialRequirements" : "Evening pay supplement", "outcomesObjectives" : "Achieve quality targets; Achieve productivity targets; Ensure best-in-class customer experiences", "qualificationsBasic" : "Prior experience in a service environment, Demonstrated ability to meet service levels, Demonstrated ability to meet quality targets, Proven problem-solving skills, Proven resolution skills, Commitment to following through, Commitment to resolving customer problems, Comfort and confidence in making proactive outbound calls, Comfort and confidence in making reactive outbound calls, Demonstrate initiative, Demonstrate self-management skills, Demonstrate flexibility, Embrace challenges, Adapt quickly to change, Proven team player, Willingness to assist other team members, Willingness to collaborate with other team members", "qualificationsPreferred" : "Experience isn't a perfect match", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "The role & impact As a CX Specialist, you will be a passionate Xero brand ambassador , responsible for providing timely, high-quality support and guidance to customers of all levels, from beginners to experts. This includes providing support for accounting and bookkeeping queries. You will make an impact by demonstrating empathy, actively listening, and delivering consistently high customer satisfaction across all contact channels. The work requires resilience and adaptability. You will manage customer inquiries through to resolution, accurately recording case details in the case management system (e.g., Salesforce), and escalating unresolved issues appropriately while keeping customers informed. Success is measured by achieving quality and productivity targets and ensuring best-in-class customer experiences. The team & how they connect The Customer Experience (CX) team works collaboratively to provide proactive and reactive support to a diverse range of Xero users globally, including small business owners, bookkeepers, and accountants. They are dedicated to delighting customers and demonstrating the value Xero brings to their businesses , working 24/7 across various channels. The team is currently working on - Providing high-quality support across all channels, such as phone, email, and chat. - Proactively engaging with customers to help them maximise the benefits of Xero. - Making proactive and reactive outbound calls to manage and resolve customer inquiries. - Staying up-to-date with Xero product changes, training, and accurately recording case details. Where and how you can work We are looking to add Customer Experience Specialists to our team who will work one of the following schedules: - Tuesday through Saturday, 11:30AM - 8PM - Sunday through Thursday, 11:30AM - 8PM Please note that the anticipated start date will be in 10 August 2026. There will also be an evening pay supplement for shifts ending at 8:00 PM. Here are some of the things we are looking for, for this role - You bring prior experience in a service environment, having demonstrated the ability to meet service levels and quality targets. - You possess proven problem-solving and resolution skills, showing commitment to following through and resolving customer problems. - You can communicate clearly and concisely, both written and verbally. - You will have comfort and confidence in making proactive and reactive outbound calls. - You demonstrate initiative, self-management skills, and flexibility, embracing challenges and adapting quickly to change. - You are a proven team player with a willingness to assist and collaborate with other team members. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.", "summaryDescription" : "Customer Experience Specialist at Xero. Skills: Customer support, Customer service. Provide timely support. Provide high-quality support", "createdAt" : "2026-06-14T18:48:59.326", "lastUpdated" : "2026-06-16T02:31:38.681", "ingestTimestamp" : "2026-06-14T18:48:59.326", "mongoId" : "6a2c772874d8ee00a093bdd4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Accounting support", "Bookkeeping support", "Adaptability", "Customer support", "Customer service", "Problem-solving", "Resolution skills", "Accounting", "Bookkeeping", "Salesforce" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 577.04205, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "69e1043d2beec4dd3def216f", "title" : "Customer Experience Specialist", "company" : "ADCI HYD 13 SEZ", "industry" : "Finance Accounting, Finance/planning, finance", "salary" : { "min" : 750000.0, "max" : 1250000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Experience Specialist in Hyderabad, India, with adjustments for the technology industry and company size." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T01:24:37.693", "fingerprint" : "87ed450a8e1352a5890d276659691a3e71961fb34063e9642eb44073ffe31035", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10387417/apply", "externalId" : "af200748-4624-49b2-b283-4e58034fec1b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Customer success", "Relationship management", "Program management", "Customer research", "Analytics", "Customer experience strategy" ], "hardSkillsList" : [ "Process improvements", "Automation", "Data analysis" ], "hardSkills" : [ { "name" : "Process improvements", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Customer experience, Program management, Data analysis", "majorSkillsList" : [ "Customer experience", "Program management", "Data analysis" ], "coreResponsibilities" : "Design customer feedback programs, Analyze customer feedback programs, Evaluate customer experience, Identify trends, Surface actionable insights, Inform business decisions, Develop understanding of customer needs, Study escalations, Conduct research, Perform direct observation, Uncover pain points, Uncover root causes, Define improvement initiatives, Drive improvement initiatives, Create roadmaps, Manage cross-functional projects, Track progress against metrics, Enhance customer satisfaction, Partner across business functions, Resolve upstream issues, Implement solutions, Create reporting tools, Create documentation, Communicate progress, Communicate insights, Communicate recommendations", "teamCollaboration" : "Cross-functional teams; Channel leads; Business teams; Quality teams; Training teams; Customer service teams; Global team; Service teams", "projectManagementSkills" : [ "Program management", "Cross-functional projects", "Roadmaps" ], "domainKnowledge" : "Customer journey; Customer feedback; Customer satisfaction metrics; Order-to-cash processes", "domainList" : [ "customer-journey", "customer-feedback", "customer-satisfaction-metrics", "order-to-cash-processes" ], "domainSpecificKnowledge" : [ "Customer journey", "Customer feedback", "Customer satisfaction metrics", "Order-to-cash processes" ], "communicationSkills" : "Communicate findings clearly; Communicate progress; Communicate insights; Communicate recommendations", "documentationSkills" : "Analysis write-ups", "problemSolvingSkills" : "Root cause analysis; Problem-solving; Data-driven analysis", "outcomesObjectives" : "Enhance customer satisfaction; Streamline problematic process", "qualificationsBasic" : "Bachelor's degree, 6+ years process improvements, Customer experience functions, Program management experience, Customer research experience, Analytics experience, Customer experience strategy, Manage cross-functional projects, Identify dependencies and bottlenecks, Escalate issues appropriately, Organize and complete projects, Meet tight deadlines", "qualificationsPreferred" : "Master's degree or MBA, B2B environments experience, Order-to-cash processes experience, Verbal and written communication skills, Engage and influence senior leaders, Negotiate creative solutions, Manage budgets effectively, Work in ambiguous environments, Adapt to shifting priorities, Attention to detail, Manage competing priorities, Collaborate effectively in teams, Work across EMEA time zones, Flexibility regarding work location", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Customer Experience Specialist Summary Join our Customer Experience team and transform how we serve our customers by uncovering insights and driving meaningful improvements across the organization. You'll partner with cross-functional teams globally to identify customer pain points, develop strategic solutions, and measure impact through data-driven analysis—directly influencing our business outcomes and customer satisfaction. A Day in the Life As a Customer Experience Specialist, you'll spend your time diving deep into customer feedback and journey data to uncover opportunities for improvement. You might start your morning analyzing customer escalations and identifying patterns, then collaborate with channel leads and business teams to understand the root causes behind these issues. Throughout the day, you'll work across multiple projects—perhaps developing a dashboard to track customer satisfaction metrics while simultaneously preparing recommendations for senior leadership on how to streamline a problematic process. You'll also build relationships with colleagues in quality, training, and customer service to ensure everyone understands how their work impacts the overall customer experience. Your role balances independent analysis with collaborative problem-solving, requiring you to communicate findings clearly to stakeholders at all levels. About the Team We are a global team dedicated to understanding and enhancing every interaction our customers have with us. Our mission is to identify obstacles in the customer journey and systematically remove them, creating seamless experiences that build trust and loyalty. We work across time zones and departments—from business leads to service teams—to ensure customer insights inform our strategic decisions. You'll join a collaborative environment where your contributions directly shape how we prioritize improvements and allocate resources. We're looking for someone who shares our commitment to putting customers at the center of everything we do and who thrives in a dynamic, matrixed organization where multiple perspectives strengthen our solutions. Key Job Responsibilities Design and analyze customer feedback programs to evaluate customer experience, identify trends, and surface actionable insights that inform business decisions Develop comprehensive understanding of customer needs by studying escalations, conducting research, and performing direct observation to uncover pain points and root causes Define and drive improvement initiatives by creating roadmaps, managing cross-functional projects, and tracking progress against key metrics to enhance customer satisfaction Partner across business functions to resolve upstream issues impacting customer experience, working with channel leads, business teams, and service functions to implement solutions Create reporting tools and documentation such as dashboards, status reports, and analysis write-ups to communicate progress, insights, and recommendations to stakeholders and senior leadership Basic Qualifications Bachelor's degree in a Business or Engineering field Experience in account-based marketing, customer success, relationship management, or related customer-focused functions Experience with program management, customer research, analytics, or customer experience strategy Demonstrated ability to manage cross-functional projects, identify dependencies and bottlenecks, and escalate issues appropriately Ability to organize and complete multiple projects with minimal guidance while meeting tight deadlines Preferred Qualifications Master's degree or MBA in a relevant field Experience in business-to-business (B2B) environments or order-to-cash processes Background working in fast-paced, highly cross-functional organizations Strong verbal and written communication skills with experience engaging and influencing senior leaders Demonstrated ability to negotiate, find creative solutions within constraints, and manage budgets effectively Comfort working in ambiguous environments and adapting to shifting priorities Strong attention to detail and skill in managing competing priorities simultaneously Experience collaborating effectively in team-based environments Availability to work across EMEA time zones and flexibility regarding work location in Hyderabad Basic Qualifications: - Bachelor's degree - 6+ years of creating process improvements with automation and analysis experience - 1. Experience in customer experience, customer success, relationship management, or related customer-focused functions - 2. Experience with program management, customer research, analytics, or customer experience strategy Preferred Qualifications: - MBA Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Customer Experience Specialist at ADCI HYD 13 SEZ. Skills: Customer experience, Program management, Data analysis. Design customer feedback programs. Analyze customer feedback programs", "postedDate" : "2026-06-13T02:30:57.705", "createdAt" : "2026-06-13T02:30:57.705", "lastUpdated" : "2026-06-15T01:24:37.693", "ingestTimestamp" : "2026-06-13T02:30:57.705", "mongoId" : "69e1043d2beec4dd3def216f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10387417/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Process improvements", "Automation", "Data analysis", "Customer experience", "Program management", "Customer success", "Relationship management", "Customer research", "Analytics", "Customer experience strategy", "Cross-functional projects", "Roadmaps", "Customer journey", "Customer feedback", "Customer satisfaction metrics", "Order-to-cash processes" ], "skillCount" : 16, "jobCategory" : "sales", "dataQualityScore" : 1.0, "_score" : 572.6772, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a3054daf292fd229cf1b20c", "title" : "Customs Brokerage Supervisor", "company" : "Expeditors", "industry" : "Logistics And Supply Chain", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Customs Brokerage Supervisor in Salt Lake City, United States, with adjustments for industry and company size." }, "location" : "Salt Lake City, UT, United States", "locations" : [ "Salt Lake City", "UT", "United States" ], "timestamp" : "2026-06-16T07:22:34.683", "fingerprint" : "d09fff4297bc9131935e1f241fcb74cdaf374307a4114344ed8356dc9f837a57", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Expeditors/744000132249949-customs-brokerage-supervisor", "externalId" : "744000132249949", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Salt Lake City", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7596198,-111.8867970" } ], "locationText" : "Salt Lake City, Utah, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "professionalSkills" : [ "Interpersonal skills", "Organizational skills" ], "hardSkillsList" : [ "Customs declaration", "Data entry" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Customs declaration", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customs brokerage, Logistics, Client billing", "majorSkillsList" : [ "Customs brokerage", "Logistics", "Client billing" ], "coreResponsibilities" : "Ensure smooth customs process flow, Ensure timely customs process flow, Ensure accurate data entry, Ensure timely data entry, Track Custom files, Trace Custom files, Report on Custom files, Ensure accurate client billing, Ensure timely client billing, Understand import customs procedure, Understand export customs procedure, Interpret customer instructions, Interpret customer expectations, Transfer customs declaration information, Build valid customs declaration, Assist with verification, Submit customs declaration", "domainKnowledge" : "Customs brokerage process; Customs legislation; Import customs; Export customs; Ocean documentation; Road documentation; Air documentation", "domainList" : [ "customs-brokerage-process", "customs-legislation", "import-customs", "export-customs", "ocean-documentation", "road-documentation", "air-documentation" ], "domainSpecificKnowledge" : [ "Customs brokerage process", "Customs legislation", "Import customs", "Export customs", "Ocean documentation", "Road documentation", "Air documentation" ], "toolProficiency" : [ "MS Excel", "MS Word" ], "continuousLearning" : "Training and Personnel Development Program", "qualificationsBasic" : "Knowledge of customs brokerage process, Knowledge of customs legislation, Understanding of ocean documentation process, Understanding of road documentation process, Understanding of air documentation process, Good computer skills, MS Excel proficiency, MS Word proficiency, Fluent in English", "qualificationsPreferred" : "Knowledge of classification, Knowledge of valuation, Knowledge of origin", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission: We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Major Duties and Responsibilities: * Ensure smooth and timely customs process flow * Ensure accurate and timely data entry into our operational system * Track and Trace Custom files and reporting * Ensure accurate and timely client billing * Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer?s instructions and expectations. * Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration * Assist with verification of customs declaration information and the submission of such to the customs authority * Ensure compliance at all times to regulations ## Qualifications Qualifications : * Good knowledge of customs brokerage process, customs legislation - especially with regards to classification, valuation and origin * Understanding of ocean, road and air documentation process * Effective interpersonal skills * Pro-active approach, strong organizational and computer skills * Good computer skills (MS Excel, MS Word) * Fluent in English Reporting Structure: * Customs Brokerage Manager ## Additional Information Expeditors offers excellent benefits: * Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus", "summaryDescription" : "Customs Brokerage Supervisor at Expeditors. Skills: Customs brokerage, Logistics, Client billing. Ensure smooth customs process flow. Ensure timely customs process flow", "postedDate" : "2026-06-15T17:04:09.000", "createdAt" : "2026-06-15T23:38:29.423", "lastUpdated" : "2026-06-16T07:22:34.683", "ingestTimestamp" : "2026-06-15T23:38:29.423", "mongoId" : "6a3054daf292fd229cf1b20c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customs declaration", "Data entry", "Leadership", "Customs brokerage", "Logistics", "Client billing", "Interpersonal skills", "Organizational skills", "Customs brokerage process", "Customs legislation", "Import customs", "Export customs", "Ocean documentation", "Road documentation", "Air documentation", "MS Excel", "MS Word" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 570.42596, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a304f64f292fd229cee7525", "title" : "Customs Brokerage Supervisor", "company" : "Expeditors", "industry" : "Logistics And Supply Chain", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Customs Brokerage Supervisor in Salt Lake City, United States, with adjustments for industry and company size." }, "location" : "Salt Lake City, UT, United States", "locations" : [ "Salt Lake City", "UT", "United States" ], "timestamp" : "2026-06-16T04:46:14.478", "fingerprint" : "7f9d2a1a9b85713ff3536df82f9a85390fded61c5c80a32de3dd524c8edad219", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Expeditors/744000132249949-customs-brokerage-supervisor", "externalId" : "744000132249949", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Salt Lake City", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7596198,-111.8867970" } ], "locationText" : "Salt Lake City, Utah, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "professionalSkills" : [ "Interpersonal skills", "Organizational skills" ], "hardSkillsList" : [ "Customs declaration", "Data entry" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Customs declaration", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customs brokerage, Logistics, Client billing", "majorSkillsList" : [ "Customs brokerage", "Logistics", "Client billing" ], "coreResponsibilities" : "Ensure smooth customs process flow, Ensure timely customs process flow, Ensure accurate data entry, Ensure timely data entry, Track Custom files, Trace Custom files, Report on Custom files, Ensure accurate client billing, Ensure timely client billing, Understand import customs procedure, Understand export customs procedure, Interpret customer instructions, Interpret customer expectations, Transfer customs declaration information, Build valid customs declaration, Assist with verification, Submit customs declaration", "teamCollaboration" : "Cross-functional coordination", "domainKnowledge" : "Customs brokerage process; Customs legislation; Import customs; Export customs; Classification; Valuation; Origin; Ocean documentation; Road documentation; Air documentation", "domainList" : [ "customs-brokerage-process", "customs-legislation", "import-customs", "export-customs", "classification", "valuation", "origin", "ocean-documentation", "road-documentation", "air-documentation" ], "domainSpecificKnowledge" : [ "Customs brokerage process", "Customs legislation", "Import customs", "Export customs", "Classification", "Valuation", "Origin", "Ocean documentation", "Road documentation", "Air documentation" ], "toolProficiency" : [ "MS Excel", "MS Word" ], "continuousLearning" : "Training and Personnel Development Program", "qualificationsBasic" : "Knowledge of customs brokerage process, Knowledge of customs legislation, Understanding of ocean documentation process, Understanding of road documentation process, Understanding of air documentation process, Good computer skills, MS Excel proficiency, MS Word proficiency, Fluent in English", "qualificationsPreferred" : "Knowledge of classification, Knowledge of valuation, Knowledge of origin", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission: We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Major Duties and Responsibilities: * Ensure smooth and timely customs process flow * Ensure accurate and timely data entry into our operational system * Track and Trace Custom files and reporting * Ensure accurate and timely client billing * Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer?s instructions and expectations. * Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration * Assist with verification of customs declaration information and the submission of such to the customs authority * Ensure compliance at all times to regulations ## Qualifications Qualifications : * Good knowledge of customs brokerage process, customs legislation - especially with regards to classification, valuation and origin * Understanding of ocean, road and air documentation process * Effective interpersonal skills * Pro-active approach, strong organizational and computer skills * Good computer skills (MS Excel, MS Word) * Fluent in English Reporting Structure: * Customs Brokerage Manager ## Additional Information Expeditors offers excellent benefits: * Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus", "summaryDescription" : "Customs Brokerage Supervisor at Expeditors. Skills: Customs brokerage, Logistics, Client billing. Ensure smooth customs process flow. Ensure timely customs process flow", "postedDate" : "2026-06-15T17:04:09.000", "createdAt" : "2026-06-15T21:33:52.391", "lastUpdated" : "2026-06-16T04:46:14.478", "ingestTimestamp" : "2026-06-15T21:33:52.391", "mongoId" : "6a304f64f292fd229cee7525", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customs declaration", "Data entry", "Leadership", "Customs brokerage", "Logistics", "Client billing", "Interpersonal skills", "Organizational skills", "Customs brokerage process", "Customs legislation", "Import customs", "Export customs", "Classification", "Valuation", "Origin", "Ocean documentation", "Road documentation", "Air documentation", "MS Excel", "MS Word" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 570.42596, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305118f292fd229cef9940", "title" : "Director, Workforce Solutions", "industry" : "Human Resources", "salary" : { "min" : 130000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T11:02:18.478", "fingerprint" : "47c5cccbaf9071086f261fc66be09d9099ccdab9ad920dfe1dda5783dde9b2b3", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/a58e95fa-460b-4737-a14a-89955972c28c/apply", "externalId" : "a58e95fa-460b-4737-a14a-89955972c28c", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceLevel" : "Director", "professionalSkills" : [ "Sales strategy", "Pipeline management", "Client relationship management", "Consultative sales", "Contract negotiation", "Business development", "Market research", "Strategic outreach" ], "softSkillsList" : [ "Competitive", "Performance-driven" ], "softSkills" : [ { "name" : "Competitive" }, { "name" : "Performance-driven" } ], "majorSkills" : "Workforce solutions sales, Healthcare staffing sales, Enterprise sales", "majorSkillsList" : [ "Workforce solutions sales", "Healthcare staffing sales", "Enterprise sales" ], "coreResponsibilities" : "Develop strategies to acquire new clients, Execute strategies to acquire new clients, Build pipeline of prospective accounts, Manage pipeline of prospective accounts, Establish relationships with decision-makers, Maintain relationships with decision-makers, Present workforce solutions, Position workforce solutions, Demonstrate value, Lead sales cycles, Identify expansion opportunities, Grow service adoption, Grow account value, Leverage referrals, Leverage market research, Leverage strategic outreach, Generate new business opportunities, Collaborate cross-functionally, Ensure seamless onboarding, Ensure successful client implementation", "teamCollaboration" : "Cross-functionally", "domainKnowledge" : "Healthcare systems; Healthcare operations; Clinical labor challenges; Per diem workforce solutions; Staffing services", "domainList" : [ "healthcare-systems", "healthcare-operations", "clinical-labor-challenges", "per-diem-workforce-solutions", "staffing-services" ], "domainSpecificKnowledge" : [ "Healthcare systems", "Healthcare operations", "Clinical labor challenges", "Per diem workforce solutions", "Staffing services" ], "communicationSkills" : "Senior-level presentations; Senior-level negotiation", "outcomesObjectives" : "Grow service adoption; Grow account value", "qualificationsBasic" : "5+ years business development, 5+ years enterprise sales, Proven success selling enterprise-level staffing, Proven success selling workforce solutions, Selling to healthcare organizations, Understanding of hospital systems, Understanding of healthcare operations, Understanding of clinical labor challenges, Build and manage complex sales pipelines, Consistently close new business, Excellent communication skills, Excellent presentation skills, Excellent negotiation skills, Strategic thinker", "qualificationsPreferred" : "Bachelor’s degree or equivalent professional experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Develop and execute strategies to acquire new healthcare system clients for per diem workforce solutions and staffing services. Build and manage a strong pipeline of prospective hospital and healthcare system accounts, focusing on high-value enterprise opportunities. Establish and maintain relationships with senior healthcare decision-makers, including executives and department leadership. Present and position workforce solutions and technology offerings to demonstrate clear value in solving clinical labor challenges. Lead consultative sales cycles from prospecting through contract negotiation and closing. Identify expansion opportunities within existing relationships to grow service adoption and account value. Leverage referrals, market research, and strategic outreach to generate consistent new business opportunities. Collaborate cross-functionally to ensure seamless onboarding and successful client implementation. Requirements: 5+ years of business development or enterprise sales experience within the staffing or healthcare workforce industry. Proven success selling enterprise-level staffing or workforce solutions to healthcare organizations. Strong understanding of hospital systems, healthcare operations, and clinical labor challenges. Demonstrated ability to build and manage complex sales pipelines and consistently close new business. Excellent communication, presentation, and negotiation skills with senior-level stakeholders. Strategic thinker with the ability to identify multiple pathways to win new business opportunities. Highly driven, competitive, and motivated by performance and results. Bachelor’s degree or equivalent professional experience preferred. Benefits: Competitive base salary of approximately $130,000 annually, plus incentive compensation. Comprehensive healthcare coverage including medical, dental, vision, and life insurance. Generous 401(k) retirement plan with employer matching contributions. Unlimited discretionary time off with a strong culture of flexibility and autonomy. Remote-first work environment supporting flexibility and work-life balance. Performance-based bonuses and additional discretionary rewards. Access to virtual wellness programs including fitness, yoga, and meditation sessions. Engaging team culture with virtual events, celebrations, and recognition programs. Additional perks such as birthday rewards, reimbursements, and family-friendly leave policies. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Director, Workforce Solutions. Skills: Workforce solutions sales, Healthcare staffing sales, Enterprise sales. Develop strategies to acquire new clients. Execute strategies to acquire new clients", "postedDate" : "2026-06-15T08:36:11.842", "createdAt" : "2026-06-15T08:36:11.842", "lastUpdated" : "2026-06-16T11:02:18.478", "ingestTimestamp" : "2026-06-16T03:21:49.202", "mongoId" : "6a305118f292fd229cef9940", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 130000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Competitive", "Performance-driven", "Workforce solutions sales", "Healthcare staffing sales", "Enterprise sales", "Sales strategy", "Pipeline management", "Client relationship management", "Consultative sales", "Contract negotiation", "Business development", "Market research", "Strategic outreach", "Healthcare systems", "Healthcare operations", "Clinical labor challenges", "Per diem workforce solutions", "Staffing services" ], "skillCount" : 18, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 567.6693, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2cb12974d8ee00a09dc5b4", "title" : "Head of Customer Experience", "company" : "Limina", "industry" : "Portfolio Companies", "salary" : { "min" : 180000.0, "max" : 200000.0, "currency" : "CAD", "frequency" : "Yearly" }, "location" : "Toronto", "locations" : [ "Toronto" ], "timestamp" : "2026-06-16T01:58:54.709", "fingerprint" : "35396874075462ca4dc30c7c9e7d7ce4fb33bc793a312d436f789c8339ce1fc3", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/forum-ventures/a1975fa4-36e3-42a2-948b-6f00d9b0211c/application", "externalId" : "a1975fa4-36e3-42a2-948b-6f00d9b0211c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, ML", "professionalSkills" : [ "Solutions engineering", "Implementation", "Account management", "Professional services", "Customer triage", "QBRs", "Upsell identification", "Account expansion" ], "majorSkills" : "Customer success, Customer experience, AI/ML workflows", "majorSkillsList" : [ "Customer success", "Customer experience", "AI/ML workflows" ], "coreResponsibilities" : "Own solutions engineering, Own implementation, Own support, Own account management, Build professional services offering, Lead team of 2-3 solutions specialists, Map end-to-end implementation process, Identify what's working, Identify what isn't working, Build repeatable frameworks, Scope professional services offering, Price professional services offering, Launch professional services offering, Lead L1 customer triage, Lead L2 customer triage, Resolve customer issues, Loop in product team, Run QBRs, Manage accounts, Own book health, Serve as voice of customer, Synthesize front-line feedback, Package feedback, Feed feedback to product, Shape roadmap, Identify upsell opportunities, Identify account expansion opportunities", "teamCollaboration" : "Cross-functional teams; Product team; Senior stakeholders", "domainKnowledge" : "AI/ML workflows; Data-heavy products; Fintech; Compliance; Regulated industries", "domainList" : [ "ai-ml-workflows", "data-heavy-products", "fintech", "compliance", "regulated-industries" ], "domainSpecificKnowledge" : [ "AI/ML workflows", "Data-heavy products", "Fintech", "Compliance", "Regulated industries" ], "communicationSkills" : "Tight QBRs; Clear escalations; Credible presentations", "qualificationsBasic" : "6 - 10 years in a client-facing role, Commercial instincts, Technical literacy, Working knowledge of AI/ML workflows or data-heavy products, High tolerance for ambiguity, Context switching, Fast-moving culture, Communicator", "qualificationsPreferred" : "Experience in fintech, Compliance experience, Regulated-industry customer experience, Prior experience scoping professional services, Prior experience pricing professional services, Early-stage startup experience", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About Limina Limina https://www.getlimina.ai/enis the contextual data intelligence platform built for the AI era. Evolved from Private AI, the world's most accurate PII and PHI de-identification engine, Limina has expanded into a full platform play that governs sensitive data across the entire enterprise AI lifecycle: from classification and redaction through to agentic workflows, RAG pipelines, and real-time data security. Brands like RBC, Deepgram, and Boehringer Ingelheim already rely on our platform to build on, govern, and deploy AI against their most sensitive datasets. We've been recognized as a Gartner® Cool Vendor™ in Privacy and a World Economic Forum Technology Pioneer, and we’re backed by investors in Toronto, New York, Seattle, and San Francisco. What You'll Do You're coming in at the beginning of this function at a company that's already scaling rapidly. In this role you'll own solutions engineering, implementation, support, account management, and our professional services offering (once you build it). You'll also lead a small team of 2-3 solutions specialists. If you thrive in fast-paced environments, are comfortable making decisions with imperfect information, and get energized by the commercial side of customer work, this is the place for you. Areas of focus - Map and own the end-to-end implementation process — identify what's working, what isn't, and build repeatable frameworks that scale - Scope, price, and launch a professional services offering - Lead L1 and L2 customer support; triage, resolve, and loop in the product team where it matters - Run QBRs and manage account relationships; you own the health of the book - Serve as the voice of the customer internally. Synthesize what you're hearing on the front line, package it, and feed it back to product to shape the roadmap - Identify opportunities for upsells and account expansion What You Bring - 6 - 10 years in a client-facing role. Consulting, agency, implementation, or professional services background strongly preferred - Commercial instincts: you understand what a healthy customer looks like, and you act before things go sideways - Technical literacy: You can translate between technical and business contexts without losing either side. - Working knowledge of AI/ML workflows or data-heavy products - High tolerance for ambiguity, context switching, and a fast-moving culture where the process is still being defined - Strong communicator: tight QBRs, clear escalations, credible in the room with senior stakeholders Nice to Have - Experience in fintech, compliance, or regulated-industry customer environments - Prior experience scoping or pricing professional services for enterprise customers - Early-stage startup experience", "summaryDescription" : "Head of Customer Experience at Limina. Skills: Customer success, Customer experience, AI/ML workflows. Own solutions engineering. Own implementation", "createdAt" : "2026-06-14T18:50:13.721", "lastUpdated" : "2026-06-16T01:58:54.709", "ingestTimestamp" : "2026-06-14T18:50:13.721", "mongoId" : "6a2cb12974d8ee00a09dc5b4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Customer success", "Customer experience", "AI/ML workflows", "Solutions engineering", "Implementation", "Account management", "Professional services", "Customer triage", "QBRs", "Upsell identification", "Account expansion", "Data-heavy products", "Fintech", "Compliance", "Regulated industries" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 564.5881, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307adef292fd229c04126f", "title" : "Senior Manager, Workforce Planning", "company" : "Airbnb", "industry" : "Hospitality", "salary" : { "min" : 144000.0, "max" : 180000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Canada", "locations" : [ "Canada", "United States" ], "timestamp" : "2026-06-16T13:11:46.910", "fingerprint" : "b81c62b9359a4de72363e045abc1f749865dafea4da95053ff3becfbb2cc2d75", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.airbnb.com/positions/8002012?gh_jid=8002012", "externalId" : "8002012", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "WFM software, WFM tools", "professionalSkills" : [ "Workforce planning", "Capacity planning", "Service level management", "Performance analysis", "Reporting", "Team development", "Stakeholder management" ], "hardSkillsList" : [ "Forecasting", "Scheduling", "Interval management", "Real-time adherence", "Provisioning", "Reporting", "Data analysis" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Scheduling", "level" : "intermediate" }, { "name" : "Interval management", "level" : "intermediate" }, { "name" : "Real-time adherence", "level" : "intermediate" }, { "name" : "Provisioning", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Workforce management, Contact center operations, Scheduling optimization, Performance analysis", "majorSkillsList" : [ "Workforce management", "Contact center operations", "Scheduling optimization", "Performance analysis" ], "coreResponsibilities" : "Oversee employee schedules, Match forecasted demand, Optimize resource allocation, Minimize under-staffing, Minimize over-staffing, Coordinate schedule adjustments, Adjust schedules for real-time demand, Adjust schedules for unforeseen events, Optimize labor costs, Maintain service quality, Leverage staffing levers, Track shrinkage categories, Control shrinkage categories, Monitor overtime, Monitor absenteeism, Monitor factors impacting labor costs, Partner with real-time management, Monitor call volumes, Monitor agent availability, Make on-the-fly adjustments, Maintain service levels, Design contingency plans, Implement contingency plans, Address staffing issues, Mitigate risks, Analyze performance data, Identify trends, Identify inefficiencies, Identify areas for improvement, Report on workforce metrics, Provide insights to senior management, Provide recommendations to senior management, Lead workforce operations team, Mentor workforce operations team, Foster continuous improvement, Foster accountability, Ensure team is trained, Ensure team utilizes WFM practices, Ensure team utilizes WFM technologies, Engage with external vendors, Partner with external vendors, Optimize workforce management solutions, Serve as liaison, Ensure workforce strategies support goals, Collaborate with HR, Collaborate with Operations, Collaborate with Product, Ensure workforce operations align with strategies", "teamCollaboration" : "Cross-functional teams; Contact center management; HR; Operations; Product", "domainKnowledge" : "Contact center operations; Employee scheduling; Process optimization; Customer service dynamics; Contact volume fluctuations", "domainList" : [ "contact-center-operations", "employee-scheduling", "process-optimization", "customer-service-dynamics", "contact-volume-fluctuations" ], "domainSpecificKnowledge" : [ "Contact center operations", "Employee scheduling", "Process optimization", "Customer service dynamics", "Contact volume fluctuations" ], "toolProficiency" : [ "Aspect", "NICE", "Verint" ], "continuousLearning" : "Learning emerging technologies", "problemSolvingSkills" : "Data-driven decision making", "specialRequirements" : "Occasional work at office, Attendance at offsites", "outcomesObjectives" : "Maximize efficiency; Ensure optimal staffing levels; Enhance customer interaction quality; Drive service level performance; Balance cost control; Meet service level agreements; Improve customer experience", "qualificationsBasic" : "10+ years workforce management, 10+ years business operations, 10+ years operations management, Proven experience leading WFM team, Deep functional domain expertise, Knowledge in contact center operations, Comprehensive understanding employee scheduling, Comprehensive understanding process optimization, In-depth knowledge WFM software, Proficiency in WFM tools, Understanding of industry best practices, Committed to learning emerging technologies, Experience with short range forecasting, Experience with scheduling, Experience with interval management, Experience with real-time adherence, Experience with provisioning, Experience with reporting, Experience working with contact center operations, Deep understanding customer service dynamics, Deep understanding contact volume fluctuations, Deep understanding WFM impact on service levels, Analytical skills, Problem-solving skills, Ability to interpret complex data, Make informed decisions based on forecasts, Make informed decisions based on real-time data", "qualificationsPreferred" : "Experience with Aspect, Experience with NICE, Experience with Verint", "workSiteFlexibility" : "Remote", "rawDescription" : "Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with one in five Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: We are looking for a Senior Manager of Workforce Management (WFM) on our Community Support (CS) team. The Senior Manager will be responsible for maximizing efficiency by ensuring optimal staffing levels, enhancing the quality of customer interactions through continuous monitoring and training, and driving service level performance with data-driven insights. This role also focuses on balancing cost control while meeting service level agreements (SLAs) and improving the overall customer experience through analytics and feedback. This role will be responsible for managing workforce planning and real-time monitoring. A Typical Day: Workforce Scheduling & Capacity Planning: Oversee the creation and management of employee schedules to match forecasted demand. Ensure that schedules optimize resource allocation, minimizing under- and over-staffing. Coordinate with operations to adjust schedules based on real-time demand and unforeseen events. Optimize labor costs while maintaining service quality through strategically leverage staffing levers. Track and control shrinkage categories and ensure tight monitoring over overtime, absenteeism, and other factors that impact labor costs. Service Level Management: Partner with the real-time management team to monitor call volumes and agent availability, making on-the-fly adjustments to maintain service levels. Design and implement contingency plans during peak times, or unexpected medium term increase in volume. Communicate with operations leaders to address staffing issues and find solutions to mitigate risks. Performance Analysis & Reporting: Analyze performance data to identify trends, inefficiencies, and areas for improvement. Report on key workforce metrics such as occupancy, adherence, shrinkage, and service levels. Provide insights and recommendations to senior management based on workforce data analysis (i. e. Hours of Ops change). Leadership & Team Development: Lead and mentor a workforce operations team, fostering a culture of continuous improvement and accountability. Ensure that the team is trained and utilizing the latest WFM practices and technologies. Collaboration & Stakeholder Management: Engage and partner with external vendors and partners to optimize workforce management solutions Serve as a liaison between the workforce operations team and contact center management to ensure that workforce strategies support operational goals. Collaborate with other departments, such as HR, Operations, and Product, to ensure that workforce operations align with broader business strategies. Your Expertise: 10+ years experience in workforce management, business operations or operations management roles supporting global contact center operations, with proven experience leading and developing a WFM team. Must have deep functional domain expertise and knowledge in contact center operations and best practices with a comprehensive understanding of employee scheduling and process optimization. In-depth knowledge and expertise in WFM software and tools: Proficiency in WFM software and tools (e.g., Aspect, NICE, Verint) is essential with an understanding of industry best practices. Must be committed to learning the emerging technologies in contact centers. Experience with short range forecasting, scheduling, interval management, real-time adherence, provisioning and reporting is required. Experience working in or closely with contact center operations with a deep understanding of the dynamics of customer service, contact volume fluctuations, and the impact of workforce management on service levels is key. Strong analytical and problem-solving skills with a proven track record for using data to drive key business decisions. Must have the ability to interpret complex data and make informed decisions based on forecasts and real-time data. Strong project management skills, including the ability to manage multiple initiatives simultaneously. Exceptional leadership skills with the ability to build and lead a high performing team. Must be able to provide leadership, empowerment and motivation across teams and peers. Excellent verbal and written communication skills with the ability to effectively interact with senior management, frontline staff and various other CS teams. Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. This role is newly created and does not replace or backfill an existing position. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $144,000—$180,000 CAD", "summaryDescription" : "Senior Manager, Workforce Planning at Airbnb. Skills: Workforce management, Contact center operations, Scheduling optimization, Performance analysis. Oversee employee schedules. Match forecasted demand", "postedDate" : "2026-06-16T01:20:35.443", "createdAt" : "2026-06-16T01:20:35.443", "lastUpdated" : "2026-06-16T13:11:46.910", "ingestTimestamp" : "2026-06-16T01:20:35.443", "mongoId" : "6a307adef292fd229c04126f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Forecasting", "Scheduling", "Interval management", "Real-time adherence", "Provisioning", "Reporting", "Data analysis", "Leadership", "Mentoring", "Workforce management", "Contact center operations", "Scheduling optimization", "Performance analysis", "Workforce planning", "Capacity planning", "Service level management", "Team development", "Stakeholder management", "Employee scheduling", "Process optimization", "Customer service dynamics", "Contact volume fluctuations", "Aspect", "NICE", "Verint" ], "skillCount" : 25, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 559.65027, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c96f074d8ee00a0990d58", "title" : "Customer Experience Coordinator", "company" : "Veterinary Emergency Group", "industry" : "Healthcare", "salary" : { "min" : 46000.0, "max" : 63000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Experience Coordinator in Asheville, United States, adjusted for the Healthcare industry and company size." }, "location" : "Asheville, North Carolina, United States", "locations" : [ "Asheville", "North Carolina", "United States" ], "timestamp" : "2026-06-15T10:08:50.083", "fingerprint" : "6781256b1e822e15c9f6c9bbffc4c8076da3b7de197eceea840bcf214e7a351e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/veterinaryemergencygroupst/jobs/5989478004?gh_jid=5989478004", "externalId" : "5989478004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Asheville", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.5953630,-82.5508407" } ], "locationText" : "Asheville, North Carolina, United States", "professionalSkills" : [ "Customer service", "Customer relations", "Customer retention", "Customer satisfaction", "Value realization", "Patient care", "Financial guidance", "Payment processing" ], "hardSkillsList" : [ "Record details accurately", "Process payments accurately", "Protect financial information" ], "softSkillsList" : [ "Empathetic", "People-centric", "Curious" ], "hardSkills" : [ { "name" : "Record details accurately", "level" : "intermediate" }, { "name" : "Process payments accurately", "level" : "intermediate" }, { "name" : "Protect financial information", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic" }, { "name" : "People-centric" }, { "name" : "Curious" } ], "majorSkills" : "Customer experience, Customer communication, Problem resolution", "majorSkillsList" : [ "Customer experience", "Customer communication", "Problem resolution" ], "coreResponsibilities" : "Greet every customer, Oversee customer communications, Record details accurately, Route urgent medical calls, Deliver personalized experiences, Say yes to customer needs, Listen with empathy, Resolve concerns quickly, Anticipate issues, Update nurses and doctors, Provide financial guidance, Process payments accurately, Protect personal information, Protect financial information, Follow up with customers, Check on pet's care, Strengthen relationships, Celebrate special moments, Capture special moments, Create lasting connections", "teamCollaboration" : "Update nurses and doctors", "domainKnowledge" : "Veterinary emergency medicine; End-of-life decisions", "domainList" : [ "veterinary-emergency-medicine", "end-of-life-decisions" ], "domainSpecificKnowledge" : [ "Veterinary emergency medicine", "End-of-life decisions" ], "toolProficiency" : [ "Practice management software" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Record details accurately", "continuousLearning" : "Learning opportunities; Mentorship opportunities; Clinical programs; Leadership programs; ER CE; Travel stipend", "innovationCreativity" : "Creative ways to say yes", "problemSolvingSkills" : "Resolve concerns quickly; Anticipate issues", "specialRequirements" : "Work nights, Work weekends, Work holidays, Rotating schedule, As needed basis", "outcomesObjectives" : "Perfecting experience before, during, after; Strengthen relationships; Create lasting connections", "qualificationsBasic" : "2+ years customer service, Advanced computer programs knowledge, Practice management software knowledge, Highly organized, Attention to detail, Interact positively with anyone, Multitasker, Thrive amid chaos, High emotional intelligence, Adaptable, Amenable in high stakes, Willing to work noisy environment, Willing to work unpleasant odors, Work nights, Work weekends, Work holidays, Work fast-paced environment", "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU’LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate Keep nurses and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information Follow up with customers after visits to check on their pet’s care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED 2+ years of experience in a customer service role Advanced knowledge in computer programs and practice management software Highly organized, with strong attention to detail A strong communicator; able to interact positively with anyone and everyone A strong multitasker, able to thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation, including base and 401K match Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend. Clinical student loan repayment so you don’t need to worry about your student debt Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.", "summaryDescription" : "Customer Experience Coordinator at Veterinary Emergency Group. Skills: Customer experience, Customer communication, Problem resolution. Greet every customer. Oversee customer communications", "postedDate" : "2026-06-14T09:23:01.004", "createdAt" : "2026-06-14T09:23:01.004", "lastUpdated" : "2026-06-15T10:08:50.083", "ingestTimestamp" : "2026-06-14T09:23:01.004", "mongoId" : "6a2c96f074d8ee00a0990d58", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 46000, "salaryAnnualMax" : 63000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Record details accurately", "Process payments accurately", "Protect financial information", "Empathetic", "People-centric", "Curious", "Customer experience", "Customer communication", "Problem resolution", "Customer service", "Customer relations", "Customer retention", "Customer satisfaction", "Value realization", "Patient care", "Financial guidance", "Payment processing", "Veterinary emergency medicine", "End-of-life decisions", "Practice management software" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 557.61066, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0ac3171663d49372e0c765", "title" : "Customer Experience Analyst", "company" : "DataMap", "salary" : { "min" : 52000.0, "max" : 71000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry-level Customer Experience Analyst in Overland Park, United States, adjusted for the technology industry." }, "location" : "Overland Park, KS", "locations" : [ "Overland Park", "KS" ], "timestamp" : "2026-06-16T03:50:55.489", "fingerprint" : "802d762b0ffd5d1742170fe1326b3c6d65ceaf7c6cfe792dfff03dc8d50126a3", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://datamap.breezy.hr/p/f535d9aa5b8b-customer-experience-analyst-i", "externalId" : "f535d9aa5b8b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Overland Park", "state" : "Kansas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.9742502,-94.6851702" } ], "locationText" : "Overland Park, Kansas, United States", "employmentType" : "FULL_TIME", "summaryDescription" : "Customer Experience Analyst at DataMap", "createdAt" : "2026-06-14T18:35:22.629", "lastUpdated" : "2026-06-16T03:50:55.489", "ingestTimestamp" : "2026-06-14T18:35:22.629", "mongoId" : "6a0ac3171663d49372e0c765", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 71000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "_score" : 555.7595, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.9 }, { "id" : "6a2ca43874d8ee00a09b0bfa", "title" : "Customer Success Supervisor", "company" : "Picnic", "industry" : "E-Commerce", "salary" : { "min" : 55000.0, "max" : 80000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-Commerce in Amsterdam, Netherlands, adjusted for Manager seniority and mid-level experience." }, "location" : "Amsterdam, North Holland, Netherlands", "locations" : [ "Amsterdam", "North Holland", "Netherlands" ], "timestamp" : "2026-06-15T08:56:09.788", "fingerprint" : "40d63ff3e58fdbe2f37723fbc7379a97dee03d7560802732c6b8121f0c6d3411", "source" : "greenhouse", "language" : "nl", "applyUrl" : "https://jobs.picnic.app/nl/vacancies?gh_jid=7841598", "externalId" : "7841598", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amsterdam", "state" : "North Holland", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.3730796,4.8924534" } ], "locationText" : "Amsterdam, North Holland, Netherlands", "employmentType" : "FULL_TIME", "minimumEducation" : "MBO/HBO", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Klantenservice operatie", "Team coaching", "Procesverbetering" ], "hardSkillsList" : [ "Incidentmanagement" ], "softSkillsList" : [ "Leiderschap", "Klantgericht" ], "hardSkills" : [ { "name" : "Incidentmanagement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leiderschap" }, { "name" : "Klantgericht" } ], "majorSkills" : "Klantrelaties, Klanttevredenheid, Team leidinggeven", "majorSkillsList" : [ "Klantrelaties", "Klanttevredenheid", "Team leidinggeven" ], "coreResponsibilities" : "Leiding geven aan klantenservice agents, Coachen en ondersteunen van teamleden, Begeleiden van klantenservice agents, Motiveren van teamleden, Ondersteunen in ontwikkeling, Zorgen dat operatie soepel verloopt, Leiding nemen bij grote incidenten, Klanten goed helpen bij incidenten, Passende oplossingen bieden bij incidenten, Verdiepen in projecten, Processen verbeteren", "teamCollaboration" : "Verschillende teams binnen Picnic", "domainKnowledge" : "Klantenservice operatie", "domainList" : [ "klantenservice-operatie" ], "domainSpecificKnowledge" : [ "Klantenservice operatie" ], "continuousLearning" : "Persoonlijke groeikansen; Leadership Bootcamp; Training via OpenUp", "problemSolvingSkills" : "Complexe klantvragen; Incidenten oplossen", "specialRequirements" : "Flexibel qua werktijden, Dag-, avond- en weekend shifts, Minimaal 32 uur per week beschikbaar, Telefoon en laptop", "outcomesObjectives" : "Klantenservice operatie soepel verloopt; Teamleden het allerbeste willen voor de klant", "qualificationsBasic" : "MBO/HBO werk- en denkniveau, Minimaal 1 jaar leidinggevende ervaring, Foutloos Nederlands en Engels", "qualificationsPreferred" : "Leiderschapskansen binnen picnic", "workSiteFlexibility" : "Flexible", "rawDescription" : "In een notendop Sta jij graag midden in de actie, houd je het overzicht en neem je razendsnel beslissingen? Dan is de rol van Customer Success Supervisor bij Picnic jouw volgende uitdaging! Als Supervisor ben jij het eerste aanspreekpunt voor complexe klantvragen en zorg jij ervoor dat onze klantenservice operatie soepel verloopt. Daarnaast geef je leiding aan een team van 15 tot 20 klantenservice agents, waarbij je hen coacht en ondersteunt in hun ontwikkeling. Heb je de dagelijkse operatie onder controle? Dan krijg je de kans om je te verdiepen in projecten en processen te verbeteren. Als je geïnteresseerd bent om op de hoogte te blijven van leiderschapskansen binnen picnic, sluit je dan aan bij het Leadership in Operations Network. De kunst van het vak Overzicht bewaren: Je zorgt dat je zicht hebt op alle processen en dat de operatie als een geoliede machine loopt. Daarbij sta je in nauw contact met verschillende teams binnen Picnic. Team begeleiden: Je coacht, motiveert en ondersteunt de klantenservice agents, zowel individueel als in teamverband. Incidentmanagement: Bij grote incidenten zoals terugroepacties, annuleringen of vertragingen neem jij de leiding om klanten goed te helpen en passende oplossingen te bieden. Jij bent… MBO en/of HBO werk- en denkniveau Je bent minimaal 32 uur per week beschikbaar en flexibel qua werktijden. Afhankelijk van je gepersonaliseerde rooster werk je dag-, avond- en weekend shifts. Je hebt bij voorkeur minimaal 1 jaar ervaring in een leidinggevende rol Je spreekt en schrijft foutloos Nederlands en Engels Je bent benaderbaar en behulpzaam Je houdt gemakkelijk overzicht en bent een echte aanpakker Je bent enthousiast, klantgericht en weet je teamleden zo te motiveren dat zij het allerbeste willen voor de klant Je weet je hoofd koel te houden bij incidenten en weet snel te handelen Picnic Perks \uD83E\uDD57Verse lunch, koffie en snacks Op kantoor hebben we een koffiebar met eigen barista's, chefs die dagelijks een heerlijke, verse lunch bereiden en snacks en fruit zodat je energie op peil blijft! \uD83D\uDEB5\uD83C\uDFFCKorting op zorgverzekering We werken samen met zorgverzekeraar CZ, waardoor Picnic-medewerkers een korting van 5% tot 15% krijgen op CZ-verzekeringspakketten. ✍\uD83C\uDFFCLearning & Development Bij Picnic krijg je alle ruimte om jezelf verder te ontwikkelen. We bieden persoonlijke groeikansen met een Leadership Bootcamp. Werk je liever aan je mentale welzijn? Via OpenUp krijg je gratis toegang tot professionele psychologen en diverse trainingen. En verder Bij Picnic krijg je 25 vakantiedagen, een vergoeding voor je reiskosten en een pensioenregeling. Ook zorgen we voor een telefoon en laptop!", "summaryDescription" : "Customer Success Supervisor at Picnic. Skills: Klantrelaties, Klanttevredenheid, Team leidinggeven. Leiding geven aan klantenservice agents. Coachen en ondersteunen van teamleden", "postedDate" : "2026-06-14T02:43:54.904", "createdAt" : "2026-06-14T02:43:54.904", "lastUpdated" : "2026-06-15T08:56:09.788", "ingestTimestamp" : "2026-06-14T02:43:54.904", "mongoId" : "6a2ca43874d8ee00a09b0bfa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Incidentmanagement", "Leiderschap", "Klantgericht", "Klantrelaties", "Klanttevredenheid", "Team leidinggeven", "Klantenservice operatie", "Team coaching", "Procesverbetering" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 553.60736, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cec5c74d8ee00a0a79ada", "title" : "Sales Intake Specialist", "company" : "Quintessa Marketing", "salary" : { "min" : 22.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Oklahoma City, OK", "locations" : [ "Oklahoma City", "OK" ], "timestamp" : "2026-06-15T23:51:52.719", "fingerprint" : "92da179aec949e9028e7492295d54a164eda2dad99e319d06ef5ca375f3947ec", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://quintessa-marketing.breezy.hr/p/cbe574ec0aad-sales-intake-specialist", "externalId" : "cbe574ec0aad", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Oklahoma City", "state" : "Oklahoma", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.4729886,-97.5170536" } ], "locationText" : "Oklahoma City, Oklahoma, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Sales Intake Specialist – $22/hr ($23/hr Bilingual) + Uncapped Bonuses (In-Office) OKC", "summaryDescription" : "Sales Intake Specialist at Quintessa Marketing", "createdAt" : "2026-06-14T19:42:41.199", "lastUpdated" : "2026-06-15T23:51:52.719", "ingestTimestamp" : "2026-06-14T19:42:41.199", "mongoId" : "6a2cec5c74d8ee00a0a79ada", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45760, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 552.44226, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176e374d8ee00a0c1b3b5", "title" : "Staffing Manager, Workforce Staffing", "company" : "Amazon.com Services LLC", "industry" : "Human Resources, pxt", "salary" : { "min" : 85600.0, "max" : 149800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Troutdale, Oregon, USA", "locations" : [ "Troutdale, Oregon, USA" ], "timestamp" : "2026-06-15T05:48:53.953", "fingerprint" : "e7176b948fbbcce0e80ce302f491ed1928637ac81dbd93caef9bb1adf370361e", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10437524/apply", "externalId" : "ab0b71b2-e546-47f2-b9e8-cd8bee3caca5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Troutdale", "state" : "Oregon", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.5392862,-122.3873133" } ], "locationText" : "Troutdale, Oregon, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Manager", "professionalSkills" : [ "Talent management", "Employee relations", "HR processes", "Organizational development", "Candidate experience", "Operational excellence", "Staffing strategies" ], "hardSkillsList" : [ "Forecasting labor demand" ], "softSkillsList" : [ "Leadership", "Ambitious" ], "hardSkills" : [ { "name" : "Forecasting labor demand", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Ambitious" } ], "majorSkills" : "Workforce Staffing, Talent pipeline, Candidate experience", "majorSkillsList" : [ "Workforce Staffing", "Talent pipeline", "Candidate experience" ], "coreResponsibilities" : "Manage day-to-day operations, Ensure positive candidate experience, Align with business goals, Lead and develop administrators, Conduct performance evaluations, Coach for performance improvement, Assist with interviewing administrators, Assist with onboarding administrators, Coordinate team schedule, Assign duties based on business needs, Understand new hire workflow, Understand technical systems, Make recommendations for improvement, Develop stakeholder relationships, Maintain stakeholder relationships, Analyze KPI reporting, Provide meaningful solutions, Lead change initiatives, Drive change projects, Forecast labor demand, Create scalable staffing strategies, Build infrastructure, Ensure team resource capabilities", "teamCollaboration" : "Collaborative team environment; Candidate-oriented culture", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Warehouse staffing; Fulfillment associate roles", "domainList" : [ "warehouse-staffing", "fulfillment-associate-roles" ], "domainSpecificKnowledge" : [ "Warehouse staffing", "Fulfillment associate roles" ], "toolProficiency" : [ "Microsoft Office", "Excel" ], "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "Travel to multiple sites", "outcomesObjectives" : "Ensure delivery of business goals; Meet business demand", "qualificationsBasic" : "2+ years of HR experience, Knowledge of Microsoft Office products, Excel at an advanced level", "qualificationsPreferred" : "Experience developing and implementing standards, Experience handling confidential information, Experience with end-to-end project management", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time. The Workforce Staffing (WFS) Team is a skilled, customer obsessed, business partner hiring across multiple locations for entry-level warehouse and fulfillment associate roles. We are looking for exceptionally talented, bright and driven leaders to help build the future Amazon talent pipeline. The Workforce Staffing (WFS) Team is looking for an ambitious and enthusiastic leader that can inspire others to reach the highest level of service in every candidate interaction. As a leader, the Staffing Manager owns candidate experience and operational excellence for a defined geography (node). The Staffing Manager ensures delivery of business goals and Key business indicator by creating a collaborative team environment with a strong candidate-oriented culture. Staffing Managers direct a high-performing team of Staffing Administrators and seasonal/flexible Associates who thrive in an innovative, fast-paced environment. These teams work onsite with varying schedules and require travel to multiple sites according to business needs. At Amazon, our teams roll up our sleeves, work hard, have fun and make history! Key job responsibilities • Manages the day-to-day operations to ensure a positive candidate experience and alignment with business goals • Leads and develops a team of administrators, including regular performance evaluations and coaching for performance improvement • Assists with interviewing and onboarding new administrators • Coordinates team schedule and assigns duties based on business needs • Understands new hire workflow and technical systems and makes recommendations to drive improvement • Develops and maintains relationships with both internal and external stakeholders to build successful long-term partnerships • Analyzes daily, weekly, and monthly reporting of Key Performance Indicators and provides meaningful solutions • Leads and drives change initiatives and projects, of increasing scale and complexity, through to completion • Forecasts labor demand plans and creates scalable staffing strategies to build infrastructure and ensure team resource capabilities meet business demand Basic Qualifications: - 2+ years of HR experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience - Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level Preferred Qualifications: - Experience developing and implementing of standards, policies and programs or equivalent - Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience with end-to-end project management Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, OR, Troutdale - 85,600.00 - 149,800.00 USD annually", "summaryDescription" : "Staffing Manager, Workforce Staffing at Amazon.com Services LLC. Skills: Workforce Staffing, Talent pipeline, Candidate experience. Manage day-to-day operations. Ensure positive candidate experience", "postedDate" : "2026-06-13T14:27:27.032", "createdAt" : "2026-06-13T14:27:27.032", "lastUpdated" : "2026-06-15T05:48:53.953", "ingestTimestamp" : "2026-06-13T14:27:27.032", "mongoId" : "6a2176e374d8ee00a0c1b3b5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10437524/apply", "salaryAnnualMin" : 85600, "salaryAnnualMax" : 149800, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Forecasting labor demand", "Leadership", "Ambitious", "Workforce Staffing", "Talent pipeline", "Candidate experience", "Talent management", "Employee relations", "HR processes", "Organizational development", "Operational excellence", "Staffing strategies", "Project management", "Warehouse staffing", "Fulfillment associate roles", "Microsoft Office", "Excel" ], "skillCount" : 17, "jobCategory" : "human-resources", "dataQualityScore" : 1.0, "_score" : 550.1713, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a305459f292fd229cf17777", "title" : "Workforce / Recruitment Manager", "company" : "Healthcare Australia", "industry" : "Hospital And Health Care", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager level Workforce/Recruitment Manager in Brisbane, Australia, adjusted for the healthcare industry and full-time onsite employment." }, "location" : "Brisbane, QLD, Australia", "locations" : [ "Brisbane", "QLD", "Australia" ], "certifications" : [ "HR certification" ], "timestamp" : "2026-06-16T07:41:49.894", "fingerprint" : "44b39ef2cadb56f1440f6a8e9d9dca3b433bcbff4946cbf711e84d3617884a5f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HealthcareAustralia1/6000000001153061-workforce-recruitment-manager", "externalId" : "6000000001153061", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brisbane", "state" : "Queensland", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-27.4689623,153.0235009" } ], "locationText" : "Brisbane, Queensland, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Talent management", "Employee relations", "HR processes", "Organizational development" ], "hardSkillsList" : [ "Recruitment", "Employee relations", "HR processes", "Organizational development" ], "hardSkills" : [ { "name" : "Recruitment", "level" : "intermediate" }, { "name" : "Employee relations", "level" : "intermediate" }, { "name" : "HR processes", "level" : "intermediate" }, { "name" : "Organizational development", "level" : "intermediate" } ], "majorSkills" : "Talent management, Recruitment, Employee relations", "majorSkillsList" : [ "Talent management", "Recruitment", "Employee relations" ], "coreResponsibilities" : "Manage recruitment processes, Develop and implement HR policies, Oversee employee relations, Drive organizational development initiatives, Ensure compliance with labor laws, Support HR strategy, Manage HR projects, Advise management on HR matters", "teamCollaboration" : "Cross-functional teams; Senior leadership", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Human resources; Labor laws", "domainList" : [ "human-resources", "labor-laws" ], "domainSpecificKnowledge" : [ "Human resources", "Labor laws" ], "communicationSkills" : "Interpersonal skills", "problemSolvingSkills" : "Problem-solving", "qualificationsBasic" : "5+ years HR experience, Experience in recruitment, Experience in employee relations, Experience in HR processes, Experience in organizational development, Bachelor's degree", "qualificationsPreferred" : "Master's degree, HR certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Healthcare Australia (HCA) is Australia’s largest specialist healthcare workforce provider. We deliver services across allied health, primary care, recruitment, NDIS, care services, and training. Our Travel Nurse division supports hospitals and aged care providers nationwide, ensuring nurses and carers have rewarding and flexible opportunities. In this role, you’ll lead our Brisbane Workforce Division, managing a high-performing recruitment and workforce team while building strong relationships with clients across the Acute, Aged Care, and Community Care sectors. You’ll be responsible for driving team performance, supporting workforce growth, strengthening client partnerships, identifying new business opportunities, and ensuring the delivery of exceptional staffing solutions across the region. This is a hands-on leadership role requiring a strong focus on people management, client engagement, service delivery, and business development. In this role, you will: * Lead, coach, and develop a team of recruiters to achieve performance, fill-rate, and revenue targets. * Build and maintain strong relationships with healthcare clients across Acute, Aged Care, and Community Care sectors. * Conduct regular client visits to strengthen partnerships, identify workforce needs, and deliver tailored staffing solutions. * Collaborate with internal stakeholders to ensure exceptional service delivery and client satisfaction. Let's talk about you You are an experienced recruitment leader with a proven track record in agency recruitment, workforce solutions, or staffing services. You are commercially minded, relationship-driven, and passionate about delivering exceptional outcomes for clients and candidates. You are an energetic and approachable people person who enjoys building genuine relationships and becoming a trusted partner to clients. Client engagement is at the heart of what you do, and you take pride in delivering outstanding service and long-term partnerships. You are an excellent communicator with strong leadership, stakeholder management, and business development skills, and thrive in a fast-paced, results-driven environment. What's in it for you? * 7% discount on BUPA Private Health Insurance * Work life leave (up to an extra 5 days of leave * Salary packaging and novated leasing options through SmartGroup * Free counselling services Through the Employee Assistance Program, you can access free, confidential counselling to support your mental health; For questions or to apply, contact Renata Lage at [renata.lage@healthcareaustralia.com.au](mailto:renata.lage@healthcareaustralia.com.au) Veterans are encouraged to apply. At HCA, we celebrate diversity and are committed to providing a safe, inclusive workplace for all.", "summaryDescription" : "Workforce / Recruitment Manager at Healthcare Australia. Skills: Talent management, Recruitment, Employee relations. Manage recruitment processes. Develop and implement HR policies", "postedDate" : "2026-06-15T00:48:49.000", "createdAt" : "2026-06-15T23:35:54.452", "lastUpdated" : "2026-06-16T07:41:49.894", "ingestTimestamp" : "2026-06-15T23:35:54.452", "mongoId" : "6a305459f292fd229cf17777", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Recruitment", "Employee relations", "HR processes", "Organizational development", "Talent management", "Project management", "Human resources", "Labor laws", "HR certification" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 548.9764, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 40065, "totalPages" : 802, "hasNext" : true, "hasPrevious" : false } }

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