CustomerExperienceAgent

Why loveholidays? At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away. Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation. Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays. You'll accelerate your growth in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates. Be empowered to create impact for our future by shaping the most-loved package holiday experience for millions. As we pursue ambitious plans to expand across Europe, you'll be part of a fun-loving international community achieving great things together. The impact you’ll have: The role of Customer Experience Agent is critical at loveholidays. You will be the voice of the company as we launch in Poland, providing dedicated support for outbound transactions before, during, and after their holidays. For this new market, we need a true all-rounder who is flexible and prepared to participate in many and varied activities, adapting quickly should the focus shift to handling inbound customer queries and any other relevant tasks. You will be building and maintaining customer trust in Poland, ensuring exceptional service quality, and driving cultural and market knowledge across the wider business. Your day-to-day: Customer Support & Escalations: - Outbound Transaction Management: Proactively manage and resolve issues related to pre-booked package holiday components for Polish customers (flights, hotels, transfers, etc.). - Social Media Engagement: Act as the primary responder for customer inquiries and engagement across social media channels, initiall