Amazon.com Services LLC
Project/Program/Product Management--Technical, Tech Infrastructure Prgrm Mgmt, subsidiaries
TechInfraPM-OIS,CustomerExperienceInfrastructure,CustomerProjectIntake
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Tech Infra PM - OIS, Customer Experience Infrastructure, Customer Project Intake at Amazon.com Services LLC. Skills: Infrastructure operations, Program management, Customer intake, Deployment strategies. Own infrastructure project lifecycle. Evaluate customer infrastructure requests”
What You'll Achieve.
Improve intake quality; Improve piloting processes; Improve handover processes; Validate new use cases; Validate process innovations
Industry & Context.
Execution gap resolution; Information gap resolution; Root cause analysis
What They're Looking For.
Must Have
3+ years technical infrastructure management, Knowledge of infrastructure best practices, Knowledge of emerging infrastructure technologies, Experience with infrastructure builds
Nice to Have
Experience translating customer needs, Experience analyzing data, Experience in process design, Experience in documentation
What You'll Do.
Own infrastructure project lifecycle
Evaluate customer infrastructure requests
Resolve execution gaps
Author deployment strategies
Pilot innovative solutions
Orchestrate handovers to operations
Maintain intake quality governance
Pilot intake frameworks
Guide infrastructure program execution
Evaluate customer intake requests
Make go/no-go choices
Bridge customer needs and technical execution
Identify and resolve information gaps
Author standardized deployment runbooks
Execute complex infrastructure changes
Validate new use cases
Validate process innovations
Coordinate cross-functional teams
Manage third-party vendor dependencies
Own governance over intake quality
Own governance over piloting frameworks
Own governance over handover checklists
Improve intake processes
Improve piloting processes
Improve handover processes
Assess project viability
Assess timeline feasibility
Assess scope alignment
Assess funding alignment
Engage customers and engineering leads
Clarify technical constraints
Provide step-by-step instructions
Ensure consistency and quality
Execute pilot programs
Evaluate pilot programs
Define pilot success criteria
Manage pilot stage gates
Coordinate handover of requests
Engage third-party vendors
Manage vendor dependencies
Audit handover checklists
Identify process improvement opportunities
Present intake portfolio status
Discuss strategic priorities
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations partners; Engineering leads; Leadership reviews
Communication Scope
Executive presentations
Process & Methodology
Program management, Lifecycle management, Prioritization, Roadmap planning, Stage gate management
Full Job Description
Lead the transformation of Amazon's infrastructure operations by owning the complete lifecycle of customer infrastructure projects—from intake evaluation through handover and deployment. As a Technical Infrastructure Program Manager in OIS Customer Project Intake, you will be the single-threaded owner of a portfolio of cross-functional infrastructure builds that directly enable Amazon's fulfillment network expansion. You will evaluate complex customer requests, resolve execution gaps, author deployment strategies, pilot innovative solutions in new use cases, and orchestrate seamless handovers to operations partners—all while maintaining governance over our intake quality deployment runbook and piloting frameworks. - Guide strategic and tactical execution of infrastructure programs across First Mile, Middle Mile, Last Mile, and Specialty Operations - Evaluate customer intake requests using data-focused prioritization frameworks and make go/no-go choices that impact millions in capital allocation - Bridge the gap between customer needs and technical execution by identifying and resolving information gaps with engineering leads and stakeholders - Author standardized deployment runbooks that enable Field IT and third-party vendors to execute complex infrastructure changes at scale - Lead pilot programs that validate new use cases and process innovations before full-scale rollout - Coordinate cross-functional teams (Device Technology, Operations Technology Network, OIS Security) and manage third-party vendor dependencies - Own governance over intake quality, piloting frameworks, and handover checklists—continuously improving our processes Why You'll Love This Role: You will work on infrastructure problems that directly impact Amazon's operational efficiency and customer experience. This role offers high visibility, strategic influence, and the opportunity to shape how Amazon scales its physical infrastructure. You will partner with senior leaders, drive meaningful proces
Applying for this Tech Infra PM - OIS, Customer Experience Infrastructure, Customer Project Intake role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon.com Services LLC?
Real rants from real employees. Read before you apply.