{ "count" : 171154, "data" : [ { "id" : "6a2ca4f474d8ee00a09b3f7e", "title" : "Digital Experience Manager", "company" : "Doppel", "industry" : "Cybersecurity", "salary" : { "min" : 140000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T04:26:43.045", "fingerprint" : "7117d84ed7c674ed2549492b8139c824ba172fb29f3541459084b15979431763", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.doppel.com/company/careers/jobs/4271790009?gh_jid=4271790009", "externalId" : "4271790009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Google Analytics 4, Optimizely, VWO, Webflow, WordPress", "professionalSkills" : [ "Product positioning", "Messaging translation", "User needs analysis", "Business impact prioritization", "SEO potential analysis", "Long-term technical health", "Long-term strategic health", "Web-native experiences", "Digital context effectiveness", "Searchability optimization", "Conversion optimization", "Content shaping", "Structure definition", "Wireframe development", "Performance best practices", "Accessibility best practices", "SEO best practices", "Cross-functional execution", "Blocker removal", "Momentum maintenance", "Page performance evaluation", "Clarity improvement", "Engagement improvement", "Conversion improvement", "Data-driven hypotheses", "Experimentation iteration", "Company goal alignment", "Growth target alignment" ], "hardSkillsList" : [ "Web analytics", "A/B testing", "CMS platforms", "SEO best practices" ], "hardSkills" : [ { "name" : "Web analytics", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "CMS platforms", "level" : "intermediate" }, { "name" : "SEO best practices", "level" : "intermediate" } ], "majorSkills" : "Web experience strategy, Web product management, Growth marketing, Conversion rate optimization", "majorSkillsList" : [ "Web experience strategy", "Web product management", "Growth marketing", "Conversion rate optimization" ], "coreResponsibilities" : "Own web experiences strategy, Own web experiences creation, Own web experiences evolution, Audit current site, Identify gaps, Define roadmap for new pages, Define roadmap for refreshes, Prioritize roadmap items, Manage web properties as product, Balance marketing needs, Balance technical health, Balance strategic health, Translate product positioning, Translate messaging, Create web-native experiences, Refine narratives, Optimize messaging for readability, Optimize messaging for searchability, Optimize messaging for conversion, Lead creation of new pages, Shape content, Define structure, Develop wireframes, Communicate complex ideas, Guide users to action, Meet performance best practices, Meet accessibility best practices, Meet SEO best practices, Lead cross-functional execution, Bring pages to life, Ensure projects move efficiently, Remove blockers, Make decisions, Maintain momentum, Evaluate page performance, Identify opportunities to improve clarity, Identify opportunities to improve engagement, Identify opportunities to improve conversion, Iterate on existing experiences", "teamCollaboration" : "Product Marketing; Design; Web Engineering", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Cybersecurity; Social engineering attacks; Phishing; Impersonation; Brand abuse", "domainList" : [ "cybersecurity", "social-engineering-attacks", "phishing", "impersonation", "brand-abuse" ], "domainSpecificKnowledge" : [ "Cybersecurity", "Social engineering attacks", "Phishing", "Impersonation", "Brand abuse" ], "toolProficiency" : [ "Google Analytics", "Optimizely", "VWO", "Webflow", "WordPress" ], "communicationSkills" : "Bridge marketing strategy; Bridge design aesthetics; Bridge technical feasibility", "problemSolvingSkills" : "Data-driven hypotheses; Experimentation", "outcomesObjectives" : "Drive measurable business outcomes; Turn digital front door into conversion channel; Align site with company goals; Align site with growth targets", "qualificationsBasic" : "6+ years Web Product Manager experience, 6+ years Digital Experience role experience, B2B marketing or growth experience, Defining marketing websites experience, Launching marketing websites experience, Optimizing marketing websites experience, Web design principles understanding, User experience (UX) understanding, Conversion rate optimization (CRO) methodologies understanding, Web analytics proficiency, A/B testing tools proficiency, CMS platforms experience, SEO best practices knowledge, Bias for action, Take projects from concept to results ability", "qualificationsPreferred" : "High-growth SaaS environment experience, Good eye for design, Defining growth metrics experience, Measuring growth metrics experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Doppel Doppel is on a mission to stop social engineering attacks before they cause harm. We protect companies and their customers from phishing, impersonation, and brand abuse across the internet, combining cutting-edge detection with rapid response to take down threats in real time. As attackers grow more sophisticated and exploit human trust at scale, our work sits at the front lines of modern cybersecurity. Joining Doppel means playing a direct role in safeguarding people, protecting brands, and shaping the future of defense against one of the fastest-growing threat vectors in the world. The Role At Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates. As our Digital Experience Manager / Web Product Manager (Growth/Marketing focused) at Doppel, you will own the strategy, creation, and evolution of our highest-impact web experiences. You’ll work at the intersection of Product Marketing, Design, and Web to ensure our website clearly communicates our value and drives measurable business outcomes. This is a critical role for our growth engine, turning our digital front door into a high-performing conversion channel. What You Will Do Own and Evolve Key Web Experiences You will audit our current site and identify gaps across product, features, use cases and industry pages. You’ll define a clear roadmap for new page creation and refreshes, prioritizing based on business impact, SEO potential, and user needs. Manage the web properties as a product, balancing immediate marketing needs with long-term technical and strategic health. Partner Closely with Product Marketing (PMM) You will translate product positioning and messaging into compelling, web-native experiences. You’ll collaborate with PMM to refine narratives, ensuring they are clear, differentiated, and effective in a digital context. Act as the voice of the web user, ensuring messaging is optimized for readability, searchability, and conversion. Lead Page Strategy You will lead the creation of new pages from concept to launch. This includes shaping content, defining structure, and developing wireframes that effectively communicate complex ideas and guide users to action. Ensure all new pages meet best practices for performance, accessibility, and SEO. Lead Cross-Functional Execution You will work closely with Design and Web Engineering to bring pages to life, ensuring projects move efficiently from idea to launch. You’ll proactively remove blockers, make decisions, and maintain momentum without requiring constant oversight. Continuously Optimize and Improve You will regularly evaluate page performance using tools like Google Analytics, heatmaps, and A/B testing platforms. Identify opportunities to improve clarity, engagement, and conversion through data-driven hypotheses and experimentation. You’ll iterate on existing experiences to ensure our site stays current, effective, and aligned with company goals and growth targets. What We Are Looking For 6+ years of experience as a Web Product Manager, or Digital Experience role, specifically focused on B2B marketing or growth. Proven track record of defining, launching, and optimizing high-traffic, high-impact marketing websites. Strong understanding of web design principles, user experience (UX), and conversion rate optimization (CRO) methodologies. Proficiency with web analytics (e.g., Google Analytics 4) and A/B testing tools (e.g., Optimizely, VWO). Excellent communication skills with the ability to bridge the gap between marketing strategy, design aesthetics, and technical feasibility. Experience with CMS platforms (e.g., Webflow, WordPress, headless CMS) and SEO best practices. A bias for action and a demonstrated ability to take projects from vague concepts to polished, measurable results. Bonus points Experience working in a high-growth SaaS environment. Good eye for design Prior experience defining and measuring growth metrics like MQLs, sign-ups, and pipeline contribution from web channels. Why Join Doppel 140,000-170,000 OTE Meaningful equity so you share in Doppel’s success [Remote first culture with flexibility built in] Mission-Critical Work: Join a category-defining company that is genuinely changing the way organizations handle digital defense. Ownership & Impact: You’ll have the autonomy to shape our advocacy strategy and build the blueprint for how we highlight customer success. A High-Performance Culture: We offer a remote-first environment that values intellectual curiosity, rapid execution, and a healthy work-life balance. 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Own web experiences creation", "postedDate" : "2026-06-14T20:07:48.422", "createdAt" : "2026-06-14T20:07:48.422", "lastUpdated" : "2026-06-16T04:26:43.045", "ingestTimestamp" : "2026-06-14T20:07:48.422", "mongoId" : "6a2ca4f474d8ee00a09b3f7e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 140000, "salaryAnnualMax" : 170000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Web analytics", "A/B testing", "CMS platforms", "SEO best practices", "Web experience strategy", "Web product management", "Growth marketing", "Conversion rate optimization", "Product positioning", "Messaging translation", "User needs analysis", "Business impact prioritization", "SEO potential analysis", "Long-term technical health", "Long-term strategic health", "Web-native experiences", "Digital context effectiveness", "Searchability optimization", "Conversion optimization", "Content shaping", "Structure definition", "Wireframe development", "Performance best practices", "Accessibility best practices", "Cross-functional execution", "Blocker removal", "Momentum maintenance", "Page performance evaluation", "Clarity improvement", "Engagement improvement", "Conversion improvement", "Data-driven hypotheses", "Experimentation iteration", "Company goal alignment", "Growth target alignment", "Roadmap planning", "Cybersecurity", "Social engineering attacks", "Phishing", "Impersonation", "Brand abuse", "Google Analytics", "Optimizely", "VWO", "Webflow", "WordPress" ], "skillCount" : 46, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 1147.498, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Cybersecurity", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305a9df292fd229cf536f9", "title" : "Manager, Digital Experience", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Digital Experience in Agoura Hills, United States, adjusted for seniority and industry." }, "location" : "Agoura Hills, CA", "locations" : [ "Agoura Hills, CA" ], "timestamp" : "2026-06-16T08:53:06.244", "fingerprint" : "7ae281b3e1e71ad631da6e636e7a197d017f31f9fe94d6e8fbc75da40094efd6", "source" : "jazzhr", "language" : "en", "externalId" : "LwECFeCUCU", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Agoura Hills", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.1481692,-118.7655456" } ], "locationText" : "Agoura Hills, California, United States", "experienceLevel" : "Manager", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Manager, Digital Experience", "createdAt" : "2026-06-15T22:26:25.041", "lastUpdated" : "2026-06-16T08:53:06.244", "ingestTimestamp" : "2026-06-15T22:26:25.041", "mongoId" : "6a305a9df292fd229cf536f9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Manager", "dataQualityScore" : 0.44444445, "_score" : 1108.7614, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.9 }, { "id" : "6a30867df292fd229c080c3d", "title" : "Director of Digital Customer Experience & AI", "company" : "Banyan Software", "industry" : "SaaS", "salary" : { "min" : 200000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Digital Customer Experience & AI in the US SaaS industry, adjusted for seniority and remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T14:47:56.860", "fingerprint" : "0cc94726fdf48675e19addf255a03e4d1ce210f0e0f5383847d7a6deb7c254d7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/banyansoftware/jobs/5163577007", "externalId" : "5163577007", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "remoteFriendly" : true, "rawDescription" : "Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. Director of Digital Customer Experience from answering questions to guiding workflows and executing tasks within our Microsoft Dynamics 365 Business Central– based platform. We are seeking a Director of Intelligent Customer Experience to lead the strategy, design, and continuous improvement of AI-powered customer interactions across the Loan Vision ecosystem. This role will own LV Luna not just as a platform, but as a customer-facing experience layer that shapes how clients learn, operate, and succeed with our solution. This is a techno-functional leadership role sitting within Customer Success, responsible for translating AI capabilities into practical, secure, and intuitive customer experiences. The ideal candidate blends customer empathy, process design, and technical fluency to deliver meaningful outcomes, not just technology. What You’ll Own • The end-to-end AI-driven customer experience, with LV Luna as a core interaction layer • Adoption, quality, and effectiveness of AI-assisted workflows across customers and internal teams • A scalable operating model for designing, testing, and improving AI-driven experiences (“AgentOps”) • The evolution of LV Luna from support assistance to workflow execution and operational enablement Key Responsibilities Customer Experience Strategy delivering real outcomes for customers and setting Loan Vision apart in the market. Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.", "summaryDescription" : "Director of Digital Customer Experience & AI at Banyan Software", "postedDate" : "2026-06-16T01:21:40.493", "createdAt" : "2026-06-16T01:21:40.493", "lastUpdated" : "2026-06-16T14:47:56.860", "ingestTimestamp" : "2026-06-16T01:21:40.493", "mongoId" : "6a30867df292fd229c080c3d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 1033.2568, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7ab774d8ee00a09468b4", "title" : "Senior Manager - Customer Experience Transformation", "company" : "Baringa", "salary" : { "min" : 85000.0, "max" : 130000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Manager in Sofia, Bulgaria, adjusted for the consulting industry and manager-level experience." }, "location" : "Sofia", "locations" : [ "Sofia" ], "timestamp" : "2026-06-16T02:54:12.710", "fingerprint" : "fecf54581496d478fd74dc8aaf53aea67356db1b26c055059a204627c5ceb9d7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/baringa/jobs/4816462101", "externalId" : "4816462101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sofia", "country" : "Bulgaria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "42.6977028,23.3217359" } ], "locationText" : "Sofia, Bulgaria", "experienceLevel" : "Manager", "rawDescription" : "About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Customer practice are looking for a visionary Customer Experience Senior Manager to join the team. Customer experience is evolving rapidly, with rising expectations, advancing technologies, and a focus on delivering measurable business benefits through differentiated experiences. Our passionate team drives meaningful improvements by working end-to-end—from strategy and customer needs analysis to designing and delivering impactful products and services. With expertise in business, technology, and AI, we lead the way in driving transformational change. We’re seeking experienced management consultants with a proven track record of delivering customer experience transformations across all industries. Candidates must demonstrate experience working with the technologies that underpin outstanding customer experiences—such as large customer engagement platforms, customer data platforms, and customer contact technologies, including advanced AI solutions. Beyond having a strong perspective, you should have directly implemented these innovations to achieve significant customer and business impact. You will be involved in helping clients transform into a customer-centric organisation and delivering a world class customer experience. We are looking for you, if you are passionate about: Customer Experience Strategy & Design: Understanding the clients’ customer journeys, defining the vision, designing the guardrails, and prioritizing the programme improvement opportunities. Leveraging emerging and market leading AI solutions to drive enhanced customer, employee, and user experiences. Reimagining Service: Helping clients reimagine their perception of the contact centre from a cost-sink to a value-add function. Designing and delivering new channels, automation, Contact Centre as a Service technology (CCaaS), AI, and improved routing / IVR. What you will be doing This is a leadership role in our Customer team. We are looking for a leader who is comfortable shaping, leading, and delivering work across the customer lifecycle. As part of our customer leadership team, you should be able to successfully demonstrate the ability to identify and capitalize on areas of opportunity that could result in sales. While first-hand experience in selling professional services within the customer domain is desirable, what is essential is your capability to spot and pursue opportunities for growth and business development. we expect you to be able to successfully demonstrate: True thought leadership with deep expertise in emerging technology and customer experience, maintaining market eminence through client engagements and industry events, whilst leveraging this knowledge to enhance client work and go-to-market proposition. A proven team builder with a track record of nurturing talent, growing teams, and inspiring future leaders. Skilled in driving growth in Customer work through collaboration, leading proposals, sharing insights, and leveraging networks to boost sales and business development. Experienced in selling and delivering customer-focused transformation programmes, blending Design and Delivery to achieve exceptional outcomes. We are also looking for a leader with a depth of experience in Customer Service. Areas we are particularly interested in are: Proven expertise in shaping and delivering future-focused customer service solutions, with management consultancy experience. Experience in selling professional services within the customer domain is desirable Demonstrated success in delivering innovative customer service programmes, applying technology in contact centres and digital channels, ensuring user adoption, and managing complex change initiatives. Your skills and experience Leadership experience in Customer Experience and Customer Service, with expertise in Agile methodologies. Skilled in team leadership, capability building, and engaging with senior stakeholders, including C-suite and Board level executives. Shaping and delivering end-to-end Customer Transformation Programmes, from strategy to execution Strong knowledge of technology and channel, including Contact Centre, Digital, Cloud/CCaaS, and emerging technologies to drive transformative customer experiences. Broad commercial acumen with exposure to professional services work desirable but not essential What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. Baringa Privacy Notices For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com", "summaryDescription" : "Senior Manager - Customer Experience Transformation at Baringa", "postedDate" : "2026-06-14T21:47:14.138", "createdAt" : "2026-06-14T21:47:14.138", "lastUpdated" : "2026-06-16T02:54:12.710", "ingestTimestamp" : "2026-06-14T21:47:14.138", "mongoId" : "6a2c7ab774d8ee00a09468b4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 996.1084, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c95ab74d8ee00a098dabf", "title" : "Manager, Customer Experience", "company" : "Fanatics Betting & Gaming", "industry" : "Retail", "salary" : { "min" : 95000.0, "max" : 117000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Jersey City, New Jersey, United States", "locations" : [ "Jersey City", "New Jersey", "United States" ], "timestamp" : "2026-06-15T21:51:35.788", "fingerprint" : "08d8063b80a95f0abcb79d301c9c8034614846720a7d025be3cc55400d13770f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticsfbg/jobs/4231612009", "externalId" : "4231612009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jersey City", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7215682,-74.0474550" } ], "locationText" : "Jersey City, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer experience, Drive customer satisfaction, Ensure customer value realization, Build and maintain customer relationships, Focus on customer retention", "domainKnowledge" : "Sports betting; iGaming platform", "domainList" : [ "sports-betting", "igaming-platform" ], "domainSpecificKnowledge" : [ "Sports betting", "iGaming platform" ], "specialRequirements" : "In-person components for interview/onboarding, Multi-day cultural immersion in NYC", "qualificationsBasic" : "Must be able to obtain and maintain any required gaming licenses", "qualificationsPreferred" : "Advanced degree a plus", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U. S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Overview As a Manager, Customer Experience at Fanatics Betting advanced degree a plus Additional Requirements Must be able to obtain and maintain any required gaming licenses as mandated by state regulatory bodies Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $95,000—$117,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Manager, Customer Experience at Fanatics Betting & Gaming. Manage customer experience. Drive customer satisfaction", "postedDate" : "2026-06-14T20:59:28.333", "createdAt" : "2026-06-14T20:59:28.333", "lastUpdated" : "2026-06-15T21:51:35.788", "ingestTimestamp" : "2026-06-14T20:59:28.333", "mongoId" : "6a2c95ab74d8ee00a098dabf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 117000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Sports betting", "iGaming platform" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 976.0129, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Sports", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305747f292fd229cf37150", "title" : "Customer Experience Manager", "company" : "Simply", "industry" : "Education", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "ILS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Education industry in Tel Aviv-Yafo, Israel, adjusted for seniority and company size." }, "location" : "Tel Aviv-Yafo, Gush Dan, Israel", "locations" : [ "Tel Aviv-Yafo", "Gush Dan", "Israel" ], "timestamp" : "2026-06-16T08:51:42.321", "fingerprint" : "7be67a0d4c24401ecbbcd6a01b9348e55a1e97a5cdb0a308910b4f2eff9bc851", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.hellosimply.com/careers/8577170002?gh_jid=8577170002", "externalId" : "8577170002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tel Aviv-Yafo", "state" : "Gush Dan", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.0302048,34.7957770" } ], "locationText" : "Tel Aviv-Yafo, Gush Dan, Israel", "experienceLevel" : "Manager", "professionalSkills" : [ "Systems thinking", "Operational thinking" ], "hardSkillsList" : [ "AI workflow optimization", "Automation implementation" ], "softSkillsList" : [ "High emotional intelligence", "Sound judgment" ], "hardSkills" : [ { "name" : "AI workflow optimization", "level" : "intermediate" }, { "name" : "Automation implementation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "High emotional intelligence" }, { "name" : "Sound judgment" } ], "majorSkills" : "Customer experience, AI workflows, Team mentoring", "majorSkillsList" : [ "Customer experience", "AI workflows", "Team mentoring" ], "coreResponsibilities" : "Create learner-loving interactions, Develop team capabilities, Develop AI capabilities, Build systems leveraging AI, Improve learner experiences, Mentor teammates, Lead initiatives, Create joyful experiences, Create scalable experiences, Identify high-impact opportunities, Plan for expected scale, Implement AI workflows, Hire new support teammates, Train new support teammates, Optimize AI workflows, Raise bar for communication, Raise bar for experience quality, Identify recurring pain points, Partner to improve product, Reduce need for help, Engage across multiple channels, Shape support processes, Optimize support processes, Shape team structure, Optimize team structure, Shape tool use, Optimize tool use, Shape AI use, Optimize AI use", "teamCollaboration" : "Partner with internal teams; Collaborative and supportive", "domainKnowledge" : "B2C apps; Subscriptions; E-commerce; Consumer tech; AI capabilities", "domainList" : [ "b2c-apps", "subscriptions", "e-commerce", "consumer-tech", "ai-capabilities" ], "domainSpecificKnowledge" : [ "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "communicationSkills" : "Written communication; Verbal communication", "innovationCreativity" : "Think creatively", "problemSolvingSkills" : "Problem-solving; Structured mindset; Analytical mindset; Data-informed mindset", "qualificationsBasic" : "Native-level written English, Native-level verbal English", "qualificationsPreferred" : "Experience working in B2C apps, Experience working in subscriptions, Experience working in e-commerce, Experience working in consumer tech", "rawDescription" : "Simply's mission is to make the pursuit of creative hobbies simple and fun for all. Our top-grossing apps Simply Piano, Simply Guitar, Simply Sing, and Simply Draw put us on the fast track to building the world's largest consumer subscription service for creative learning. With over a million monthly downloads and hundreds of thousands of daily learners, we're building the AI creative companion for every home. We’re looking for people who are passionate about making a meaningful impact in others’ lives - curious, driven team players who care deeply about people, move fast, think creatively, and love solving problems. What will you do? We’re looking for a Customer Experience Manager who creates interactions that make our learners love Simply - experiences that make them go “wow! I really wasn’t expecting that”. You will be part of strategic planning, scaling our operations with both human support and AI, and developing the capabilities of our team and AI to create that “wow” experience. This domain is evolving incredibly fast with AI, so you'll help us build systems that leverage new opportunities as they emerge. You will also uncover opportunities to improve learners’ experiences in the product that will benefit them and meet the goals of both CX and our product teams. Along the way, you’ll mentor teammates, lead initiatives, and help us create joyful, scalable experiences that learners genuinely love. In this role, you will: Strategize with your team to identify and leverage high-impact opportunities that interpersonal interactions create, contributing to our learners’ love of Simply as a brand Plan ahead for expected scale across our products and the support team through the implementation of AI workflows, as well as hiring and training new support teammates Optimize AI workflows to deliver experiences that match the quality of human support Mentor teammates and help raise the bar for learner communication and experience quality Identify recurring learner pain points and partner with internal teams to improve the product experience and reduce the need to ask for help Get hands-on with learner support when needed, engaging across multiple channels with empathy, ownership, and creativity Help shape and optimize support processes, team structure, tools, and use of AI to improve how we deliver support at scale Who are we looking for? Experience implementing and optimizing AI workflows, automation, and modern tools to create high-quality, scalable, and \"wow\" support experiences Experience improving support operations through people, processes, systems, or automation A genuine care for creating thoughtful, high-quality experiences for customers Strong systems and operational thinking, with the ability to identify scalable solutions rather than only solving individual problems Native-level written and verbal English communication skills - MUST High emotional intelligence, empathy, and sound judgment in communication and problem-solving Strong problem-solving skills with a structured, analytical, and data-informed mindset Highly independent and proactive, while remaining collaborative and supportive Excited by rapidly evolving technology and AI capabilities Experience working in B2C apps, subscriptions, e-commerce, or consumer tech - big plus If you’re excited about helping millions of learners around the world discover joy through creativity and music, we’d love to meet you \uD83D\uDE42", "summaryDescription" : "Customer Experience Manager at Simply. Skills: Customer experience, AI workflows, Team mentoring. Create learner-loving interactions. 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MBUSA stakeholders; 3rd party providers; ECommerce teams; MBFS teams; Agile teams; Solution owner; Business owners; Customers; Stakeholders; Other Digital Experience teams; Marketing teams; Sales teams; Operations teams; PI Planning Sessions", "projectManagementSkills" : [ "SAFe", "Agile methodologies", "Agile principles", "PI Planning" ], "domainKnowledge" : "Automotive finance; Digital retailing; Customer journey; Path to Purchase; Path to Passion; Automotive industry; Business drivers; SPAM laws; Data privacy laws", "domainList" : [ "automotive-finance", "digital-retailing", "customer-journey", "path-to-purchase", "path-to-passion", "automotive-industry", "business-drivers", "spam-laws", "data-privacy-laws" ], "domainSpecificKnowledge" : [ "Automotive finance", "Digital retailing", "Customer journey", "Path to Purchase", "Path to Passion", "Automotive industry", "Business drivers", "SPAM laws", "Data privacy laws" ], "toolProficiency" : [ "Salesforce Marketing Cloud", "Salesforce Data Cloud" ], "communicationSkills" : "Executive-level communications; Executive-level presentations", "problemSolvingSkills" : "Analytical skills; Interpret data; Identify trends; Generate insights", "specialRequirements" : "High discretion", "qualificationsBasic" : "Bachelor's Degree or equivalent work experience, 3-5 years experience", "qualificationsPreferred" : "Salesforce Marketing Cloud Personalization, Data Cloud, Cloud-based CRM platforms", "remoteFriendly" : false, "rawDescription" : "About Us Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks. Job Overview The MBUSA Digital Experience Vision is to create a seamless end-to-end experience that is focused on the customer and fearlessly defines the future of digital. Digital Experience delivers on this through its rallying cry of: Innovate. Disrupt. Lead. Purpose of the job This role supports Digital Sales strategic initiatives—such as the online credit application support—while ensuring compliance in close partnership with various Mercedes-Benz entities. It also contributes to key projects across the CRM, Personalization, and Loyalty teams, as well as the broader Digital Experience organization, helping to ensure the seamless integration of MBFS objectives and touchpoints throughout the customer journey—from Path to Purchase through Path to Passion. The role will support testing and development for eCommerce projects, providing ongoing support for eCommerce features such as payment estimators and credit applications. Engagement in all Scaled Agile Framework (SAFe) activities for MBUSA, MBVans, and MBFS, ensuring alignment with agile methodologies is required. The Digital Sales Experience Analyst is a member of a technology development program that is tied to one or more teams (both MBFS and MBUSA) that work based on agile principles to create digital technologies (i.e. products) serving our internal and external customers. The Digital Sales Experience Analyst collaborates with a wide range of people such as a solution owner, business owners, customers and stakeholders to identify and define customer needs, understand the product’s object in context of the broader solution and developing, maintain, and improve the product vision, roadmap, and features. The Digital Sales Experience Analyst will also help advance initiatives for the CRM, Personalization, and Loyalty teams by owning and managing projects on an as-needed basis, and liaise with other Digital Experience teams to ensure MBFS objectives are represented and met. Responsibilities · OEM Engagement & Alignment: Build and maintain relationships within the Digital Experience team and across MBUSA, especially key stakeholders, and 3rd party technology providers. Partner with the eCommerce and all downstream MBUSA, MB Vans and MBFS teams on establishing and executing the strategic vision for Mercedes-Benz digital retailing capabilities. · Exploring Markets and Users: Gather OEM and dealership digital retailing requirements and assess MBFS product capabilities to make recommendations by scenarios. Research, observe, and document how users utilize digital retailing technologies in their environments to drive an effective product design and implementation. · Defining Product Strategy, Vision, and Roadmaps: Collaborate with the OEM, key MBFS stakeholders, and 3rd party technology providers to deliver digital retailing technology products and services. Support the coordination of all MBFS digital retailing activities from the initial concept to the production deployment. · Independently manage initiatives within the CRM, Personalization, and Loyalty teams to include data management and analysis, and development of executive-level communications and presentations. · Support broader Digital Experience initiatives, ensuring MBFS requirements and objectives are integrated with MBUSA workstreams and projects. Decision Making Delivering Value: Digital Sales Experience Analyst provides support in the operational value stream to ensure the full value of every release is realized. This includes helping Marketing, sales and operations, to prepare for product launches. Understanding and supporting requirement gathering for the backlog through PI Planning Sessions with MBUSA and MBFS. Supporting product strategy and vision: When appropriate, the Analyst works with Solution Management during Pre- and Post-PI Planning to document requirements and testing requirements for the product vision. Qualifications Bachelor‘s Degree (accredited school) or equivalent work experience with emphasis in Business Management, Project Management, Marketing 3-5 years (total) of experience in the following: Automotive Business, Digital Marketing, Multinational Business, Business Management (strategic planning, budget/ resource planning and responsibility, communication, process methodology) Proven experience in digital experience analysis, with a focus on testing and reporting within the automotive finance industry or a related field. Strong analytical skills with the ability to interpret data, identify trends, and generate actionable insights to improve the digital customer experience. Proficiency in using testing tools and reporting platforms. Strong communication skills with all levels of the organization. Ability to understand and manage complexity. Business acumen and broad understanding of the automotive industry and business drivers. Strong sense of iniative and urgency. Understanding of SPAM and data privacy laws, and high discretion with regard to customer and company data. Familiarity with Salesforce Marketing Cloud Personalization, Data Cloud, or other cloud-based CRM platforms. Soft Skills: driven-to-win, open-minded, strategic-thinking, persistent, team-player. Language skills: English (must). EEO Statement Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law. Mercedes-Benz USA, LLC", "summaryDescription" : "Senior Analyst, Digital Sales Experience at Mercedes-Benz USA. Skills: Digital Sales, ECommerce, CRM, Personalization. Support Digital Sales strategic initiatives. 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"hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 943.06934, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.92 }, { "id" : "69d5e4972beec4dd3d931a04", "title" : "Senior Customer Insights Manager, Customer Experience", "company" : "Zappos.com LLC", "industry" : "Business Intelligence, Planning/Development, subsidiaries", "salary" : { "min" : 130000.0, "max" : 185000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, USA", "locations" : [ "New York, New York, USA" ], "timestamp" : "2026-06-15T01:37:04.930", "fingerprint" : "0c82aefa1a33eb9187884f4535c784ce545481ddbe70076fc402047e97c1ec2c", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10384387/apply", "externalId" : "e48c1531-7535-4fe1-9628-50c34b22ce4c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "SQL, Tableau, Power BI", "professionalSkills" : [ "Customer segmentation", "Customer intelligence", "Customer lifecycle", "Customer behavior", "Customer experience", "Customer analytics", "Customer value", "Customer strategies", "Customer communication", "Customer forecast" ], "hardSkillsList" : [ "Data analysis", "Business intelligence", "Data-driven insights", "Analytical skills", "Customer behavior analysis", "Retail dynamics analysis", "Segmentation strategies", "Customer journey analysis", "Customer lifecycle analysis", "Customer engagement analysis", "Performance deep dives", "Signal identification", "Actionable strategy translation", "Incrementality testing", "Holdout studies", "Correlation reporting", "Metric tracking", "KPI measurement", "Ad-hoc reporting", "Scalable infrastructure", "Analytical infrastructure", "Test interpretation", "Holdout result interpretation", "Incremental value assessment", "Communication optimization", "Segment-specific experiences", "Scenario planning", "Analytical inputs" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Business intelligence", "level" : "intermediate" }, { "name" : "Data-driven insights", "level" : "intermediate" }, { "name" : "Analytical skills", "level" : "intermediate" }, { "name" : "Customer behavior analysis", "level" : "intermediate" }, { "name" : "Retail dynamics analysis", "level" : "intermediate" }, { "name" : "Segmentation strategies", "level" : "intermediate" }, { "name" : "Customer journey analysis", "level" : "intermediate" }, { "name" : "Customer lifecycle analysis", "level" : "intermediate" }, { "name" : "Customer engagement analysis", "level" : "intermediate" }, { "name" : "Performance deep dives", "level" : "intermediate" }, { "name" : "Signal identification", "level" : "intermediate" }, { "name" : "Actionable strategy translation", "level" : "intermediate" }, { "name" : "Incrementality testing", "level" : "intermediate" }, { "name" : "Holdout studies", "level" : "intermediate" }, { "name" : "Correlation reporting", "level" : "intermediate" }, { "name" : "Metric tracking", "level" : "intermediate" }, { "name" : "KPI measurement", "level" : "intermediate" }, { "name" : "Ad-hoc reporting", "level" : "intermediate" }, { "name" : "Scalable infrastructure", "level" : "intermediate" }, { "name" : "Analytical infrastructure", "level" : "intermediate" }, { "name" : "Test interpretation", "level" : "intermediate" }, { "name" : "Holdout result interpretation", "level" : "intermediate" }, { "name" : "Incremental value assessment", "level" : "intermediate" }, { "name" : "Communication optimization", "level" : "intermediate" }, { "name" : "Segment-specific experiences", "level" : "intermediate" }, { "name" : "Scenario planning", "level" : "intermediate" }, { "name" : "Analytical inputs", "level" : "intermediate" } ], "majorSkills" : "Customer insights, Data analysis, Business intelligence", "majorSkillsList" : [ "Customer insights", "Data analysis", "Business intelligence" ], "coreResponsibilities" : "Develop customer segmentation frameworks, Execute deep dives into segment performance, Surface insights, Identify signals of momentum, Identify signals of risk, Translate customer intelligence into strategies, Improve customer lifetime value, Test incrementality through holdout studies, Iterate based on measured impact, Develop key customer metrics, Track key customer metrics, Measure effectiveness of customer strategies, Maintain ongoing reporting, Develop capabilities to answer ad-hoc questions, Build analytical infrastructure, Support ongoing analytics needs, Support evolving analytics needs, Support incrementality measurement, Interpret tests, Interpret holdout results, Assess strategy impact, Optimize customer communication strategies, Optimize segment-specific experiences, Partner with Finance for forecast, Partner with Finance for scenario planning, Provide analytical inputs for business planning, Provide analytical inputs for investment decisions", "teamCollaboration" : "Lifecycle Marketing; Finance; Data Engineering; Cross-functional partners", "domainKnowledge" : "Ecommerce KPIs; Customer journeys; Customer segmentation; Customer lifecycle; Customer behavior; Retail dynamics", "domainList" : [ "ecommerce-kpis", "customer-journeys", "customer-segmentation", "customer-lifecycle", "customer-behavior", "retail-dynamics" ], "domainSpecificKnowledge" : [ "Ecommerce KPIs", "Customer journeys", "Customer segmentation", "Customer lifecycle", "Customer behavior", "Retail dynamics" ], "toolProficiency" : [ "Tableau", "Power BI", "Excel" ], "problemSolvingSkills" : "Analytical skills", "outcomesObjectives" : "Measurably improve customer lifetime value; Drive incremental customer value", "qualificationsBasic" : "5+ years analytical field experience, 3+ years writing SQL queries, 3+ years creating BI reports, Bachelor's degree, Experience defining requirements, Experience using data and metrics, Experience with Excel, Experience with SQL, Experience making business recommendations, Experience influencing stakeholders", "qualificationsPreferred" : "MBA, Generative AI tools usage, Learn effective prompting practices, Learn evaluation practices", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Zappos is looking for a customer obsessed Customer Insights Analyst to join the Customer Analytics organization. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data-driven insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys, and segmentation strategies that span the full customer lifecycle. The right candidate will have the analytical skills to answer strategic questions that are complex, dynamic, and not always clearly defined. The candidate must possess strong technical skills, including proficiency in SQL, data analysis tools, and visualization platforms, while maintaining a deep understanding of customer behavior and retail dynamics. The ideal candidate will be passionate about deeply understanding who our customer is, what motivates them, and how we can improve their experience. They should have a collaborative mindset that enables them to work effectively across Lifecycle Marketing, Finance, Data Engineering, and other cross-functional partners. This position sits within the Customer Experience organization. Key job responsibilities Own the development and of Zappos customer segmentation frameworks spanning value, behavior, lifecycle stage, and engagement patterns. Execute rigorous deep dives into segment performance to surface insights and identify early signals of momentum or risk. Translate customer intelligence into actionable strategies across lifecycle marketing, discovery, and acquisition targeting that measurably improve customer lifetime value. Test incrementality through holdout studies and iterate based on measured impact rather than correlation-based reporting. Develop and track key customer metrics and KPIs to measure the effectiveness of customer strategies. Maintain ongoing reporting and develop capabilities to answer ad-hoc business questions with speed and accuracy Build scalable analytical infrastructure in partnership with Data Engineering to support ongoing and evolving customer analytics needs Support incrementality measurement by interpreting tests and holdout results to assess whether strategies are driving incremental customer value. Partner closely with Lifecycle Marketing to optimize customer communication strategies and segment-specific experiences across all channels Partner with Finance for customer forecast and scenario planning, providing analytical inputs that support business planning and investment decisions Support incrementality measurement by interpreting tests and holdout results to assess whether lifecycle marketing strategies are driving incremental customer value About the team The F2 Subsidiary Customer Experience org supports both Zappos and Shopbop, Amazon Fashion subsidiary businesses with teams in New York, NY, Madison, WI, and Las Vegas, NV. Basic Qualifications: - 5+ years of tax, finance or a related analytical field experience - 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience - Bachelor's degree - Experience defining requirements and using data and metrics to draw business insights - Experience with Excel - Experience with SQL - Experience making business recommendations and influencing stakeholders Preferred Qualifications: - MBA - Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices - Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. 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Salesforce partners; Ecosystem partners", "domainKnowledge" : "Customer experience; CRM; Digital transformation; AI initiatives; Salesforce projects; AI-powered customer engagement", "domainList" : [ "customer-experience", "crm", "digital-transformation", "ai-initiatives", "salesforce-projects", "ai-powered-customer-engagement" ], "domainSpecificKnowledge" : [ "Customer experience", "CRM", "Digital transformation", "AI initiatives", "Salesforce projects", "AI-powered customer engagement" ], "communicationSkills" : "Business English", "qualificationsBasic" : "10+ years enterprise architecture, 10+ years solution consulting, 10+ years pre-sales, 10+ years CRM, 10+ years customer experience technologies, Engage enterprise customers, Engage executive stakeholders, Pre-sales capabilities, Solution consulting capabilities, Align business objectives to technology, 1-2 years Salesforce experience, Fluent Korean, Business English", "qualificationsPreferred" : "Collaborate with Salesforce account teams, Collaborate with Salesforce partners, Collaborate with Salesforce ecosystem stakeholders, Good understanding CRM platforms, Good understanding customer experience solutions, Knowledge of Agentforce, Knowledge of Data Cloud, Knowledge of Einstein AI, Knowledge of AI-powered customer engagement technologies, Experience digital transformation, Experience cloud, Experience AI, Experience enterprise modernization, Salesforce certifications a plus, Customer-facing leadership experience a plus", "rawDescription" : "About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position Summary Gruve is seeking a customer-facing technology leader to help grow our Salesforce Customer Experience business in Korea. This role combines enterprise architecture, solution consulting, pre-sales leadership, customer engagement, and business development, with a focus on helping enterprise customers modernize customer experience platforms and adopt AI-driven solutions. The ideal candidate is someone who has credibility with enterprise customers, can lead pre-sales and solution discussions, and is comfortable engaging both business and technical stakeholders. This individual should be able to navigate large customer organizations, collaborate effectively with Salesforce and its ecosystem, and help expand Gruve's Customer Experience practice in Korea. While deep Salesforce specialization is not required, the successful candidate should have prior exposure to Salesforce projects, stakeholders, or customer environments and be capable of positioning Salesforce-based solutions in enterprise transformation initiatives. Key Responsibilities Lead customer-facing solution discussions and discovery workshops with enterprise customers Act as a trusted advisor on customer experience, CRM, digital transformation, and AI initiatives Support business development activities including opportunity qualification, proposal development, presentations, and solution positioning Partner with sales teams to shape and progress customer opportunities Define solution architectures and technical approaches for customer engagements Collaborate with Salesforce and ecosystem partners where appropriate Help grow Gruve's Customer Experience and Salesforce-related business in Korea Mentor consultants, architects, and customer-facing technical teams Basic Qualifications 10+ years of experience in enterprise architecture, solution consulting, pre-sales, CRM, or customer experience technologies Experience engaging enterprise customers and executive stakeholders Strong pre-sales and solution consulting capabilities, with the ability to align business objectives to technology solutions 1–2+ years of Salesforce experience or experience working with Salesforce-related projects and stakeholders Fluent Korean and strong business English communication skills Preferred Qualifications Experience collaborating with Salesforce account teams, partners, or ecosystem stakeholders Good understanding of CRM platforms and customer experience solutions Knowledge of Agentforce, Data Cloud, Einstein AI, or other AI-powered customer engagement technologies Experience in digital transformation, cloud, AI, or enterprise modernization initiatives Salesforce certifications or customer-facing leadership experience are a plus Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.", "summaryDescription" : "Senior Engineering Manager, Customer Experience (Salesforce) at Gruve. Skills: Customer experience, AI-driven solutions, Salesforce solutions. Lead customer-facing solution discussions. 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As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum. We’re proud to be recognized as one of Canada’s Best Workplaces™ for 2026, based on direct employee feedback—reflecting a culture built on trust, support, and high performance. If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career. Opportunity At FacilityOS, we’re growing fast and building the systems to match. We’re looking for an eager and detail-oriented Customer Success Manager, Digital to join our team and help shape how we engage and retain customers at scale. FacilityOS is a fast-paced, high-growth environment, so you’ll need to be comfortable managing change, working through ambiguity, and driving results. This role is ideal for someone who is naturally curious, enjoys working with data and automation, and gets satisfaction from building programs that help customers succeed at scale. In this role, you’ll help ensure customers across our digital segment are getting consistent value from FacilityOS; not through dedicated account management, but through well-designed programs, automated touchpoints, and timely outreach based on data signals. You’ll be supported by a broader CS team and work cross-functionally with departments across the company. What You’ll Do - Digital Engagement - Execute and help improve automated email campaigns, lifecycle journeys, and milestone-based customer touchpoints across a large portfolio of accounts - Analyze Data - Analyze campaign performance and customer engagement data to understand what's working, where customers are struggling, and where to focus next - Drive Growth - Identify and support expansion opportunities within the digital segment by tracking adoption signals and engaging customers at the right moment - Mitigate Risk - Use data and product usage signals to spot at-risk customers early and take action to keep them on track - Drive Product Usage: Support awareness and adoption of new features across the digital segment through targeted campaigns and timely, relevant outreach - Continuously learn: Stay current on product enhancements and CS best practices, applying what you learn to improve our playbooks, campaigns, and the overall digital customer journey Qualifications - 2 to 4 years in Customer Success, Marketing, or a related role in a SaaS environment - Exposure to or interest in digital/scaled customer engagement models - Experience with a CRM or Customer Success platform is an asset (e.g. Gainsight, Salesforce) - Strong verbal and written communication, strategic planning, and project management skills - Analytical and process-oriented mindset - Your work ethic is unmatched - anything you don’t know you’ll learn quickly through your growth mindset - You are a highly motivated, self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset and the ability to achieve set goals - You pay attention to detail in all areas of work with strong problem identification and problem resolution skills Why work at FacilityOS? We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides: \uD83E\uDE7AComprehensive health coverage \uD83C\uDFE0A Hybrid work environment \uD83D\uDCA1Opportunity for advancement and growth \uD83C\uDF55 Catered Events, Snacks, Drinks – You won’t go Hungry! \uD83E\uDD73 Birthday and Life Celebrations \uD83C\uDF89 Two annual parties in a year FacilityOS Commitment We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs. Please note that all candidates must be legally eligible to work in Canada or United States. Background and Reference Checks Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted. We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications. These tools assist the recruitment team but do not replace human judgment. All advancement and hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us or click here https://www.deeplytalented.com/responsible-ai. FacilityOS thanks all candidates for their interest, however only those selected to continue in the process will be contacted.", "summaryDescription" : "Digital Customer Success Manager at FacilityOS. Skills: Customer Success, Digital engagement, Data analysis. Execute automated email campaigns. Improve automated email campaigns", "createdAt" : "2026-06-14T05:10:38.986", "lastUpdated" : "2026-06-15T04:55:49.118", "ingestTimestamp" : "2026-06-14T05:10:38.986", "mongoId" : "6a2cb15874d8ee00a09dce76", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Customer Success", "Digital engagement", "Strategic planning", "Project management", "Analytical thinking", "Process orientation", "SaaS customer engagement", "CRM", "Customer Success platform" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 884.5395, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306369f292fd229cf9da8d", "title" : "Senior Manager - Digital Marketing", "company" : "Freshworks", "industry" : "Information Technology And Services", "salary" : { "min" : 2200000.0, "max" : 3500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Manager - Digital Marketing in Chennai, India, adjusted for the SaaS industry and company size." }, "location" : "Chennai, IN", "locations" : [ "Chennai", "IN" ], "timestamp" : "2026-06-16T09:36:58.583", "fingerprint" : "1d9d7f0eeb38601d29c1fbca6e33d22ce6281e597c9d40a58adf5545246f3a52", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Freshworks/744000132124857-senior-manager-digital-marketing", "externalId" : "744000132124857", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chennai", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "13.0836939,80.2701860" } ], "locationText" : "Chennai, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Google Ads, 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efficiency with AI features, Leverage automation tooling, Run demand gen engine, Drive experimentation, Improve performance, Own reporting, Own dashboards, Own performance readouts, Manage Annual Operating Plan, Manage budget tracking, Manage forecasting, Build measurement framework, Connect activity to MQCs, Connect activity to pipeline, Connect activity to revenue, Partner with Analytics, Ensure clean attribution, Ensure accurate tracking, Ensure actionable insights, Build working relationships, Deliver exec-ready reviews, Communicate performance, Communicate strategy, Communicate trade-offs, Align cross-functional teams, Represent digital marketing function, Lead digital marketers, Mentor digital marketers, Develop digital marketers, Invest in team growth, Invest in career progression, Provide clear direction, Execute with confidence, Foster culture of performance, Foster culture of accountability, Foster culture of continuous learning, Remove blockers, Set priorities, Focus on highest-impact work", "teamCollaboration" : "Work with Sales; Work with Marketing; Work with Web; Work with Analytics; Work with Ops; Work with PMM; Cross-functional teams; Leadership forums; Planning forums", "projectManagementSkills" : [ "AOP planning" ], "domainKnowledge" : "B2B SaaS; IT service management; Customer experience; Employee experience; AI in marketing", "domainList" : [ "b2b-saas", "it-service-management", "customer-experience", "employee-experience", "ai-in-marketing" ], "domainSpecificKnowledge" : [ "B2B SaaS", "IT service management", "Customer experience", "Employee experience", "AI in marketing" ], "toolProficiency" : [ "Google Ads", "LinkedIn", "Meta", "Reddit", "YouTube", "DV360" ], "communicationSkills" : "Exec-ready reporting; Performance communication; Strategy communication; Trade-off communication", "problemSolvingSkills" : "Analytical skills", "outcomesObjectives" : "Deliver MQCs; Deliver pipeline; Deliver revenue", "qualificationsBasic" : "10+ years digital marketing, 4+ years leadership role, Proven track record driving pipeline, Proven track record driving revenue, B2B SaaS environment experience, Deep hands-on Google Ads, Deep hands-on LinkedIn, Deep hands-on Meta, Deep hands-on Reddit, Deep hands-on YouTube, Deep hands-on DV360, Understand AI/automation evolution, Operationalize AI/automation capabilities, Excellent analytical skills, Experience owning budgets, Experience forecasting, Experience AOP planning, People manager, Produce exec-ready reporting, Communicate clearly with senior stakeholders, Experience working cross-functionally", "qualificationsPreferred" : "Marketing ITSM product experience, Marketing ITOM product experience, Marketing enterprise SaaS product experience, Familiarity with intent-based targeting, Hands-on AI tools creative generation, Hands-on AI tools audience modeling, Hands-on AI tools predictive bidding", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. About the Role We are looking for a Senior Manager, Digital Marketing to own and drive demand generation for Freshservice, our IT service management product. This is a high-impact leadership role responsible for delivering Marketing Qualified Contacts (MQCs), pipeline, and revenue through a full-funnel digital marketing strategy across paid and owned channels. You will lead a team of marketers and work closely with Sales, Marketing, Web, Analytics, Ops, and PMM to build and execute campaigns that drive measurable business outcomes. You will set the strategy, make key investment decisions to maximize ROI, and ensure the team has the direction and clarity needed to deliver on ambitious growth goals. The ideal candidate combines strategic thinking with hands-on expertise in ad platforms, a strong command of analytics and measurement, and a deep understanding of how AI is reshaping digital marketing execution. You are as comfortable presenting an exec-ready readout as you are digging into campaign performance data. Key Responsibilities: Strategy & Growth * Own the digital marketing strategy for Freshservice, driving MQCs, pipeline, and revenue targets * Define channel mix and investment strategy across paid search, social, display, video, and programmatic * Make key budget allocation decisions to maximize ROI across the full funnel * Identify growth opportunities and translate them into actionable, prioritized campaign plans Ad Platform Expertise & AI-Driven Execution * Lead strategy and execution across Google Ads, LinkedIn, Meta, Reddit, YouTube, and DV360 * Stay ahead of platform changes and AI-native features (smart bidding, Performance Max, AI creative tools) and apply them to drive efficiency * Leverage automation and AI tooling to run a leaner, faster, and higher-performing demand gen engine * Drive continuous experimentation on creative, audience, and bidding strategies to improve performance Analytics, Measurement & Budget Management * Own reporting, dashboards, and performance readouts for the digital marketing function * Manage the Annual Operating Plan (AOP), budget tracking, and forecasting for the team * Build a rigorous measurement framework that connects digital activity to MQCs, pipeline, and revenue * Partner with Analytics to ensure clean attribution, accurate tracking, and actionable insights Stakeholder Management * Build and maintain strong working relationships with Sales, Marketing, Web, Ops, Analytics, and PMM * Deliver exec-ready reviews and readouts that clearly communicate performance, strategy, and trade-offs * Align cross-functional teams around shared goals, timelines, and campaign plans * Represent the digital marketing function in leadership and planning forums People Leadership * Lead, mentor, and develop a team of digital marketers, investing in their growth and career progression * Provide clear direction on key initiatives and projects so the team can execute with confidence * Foster a culture of performance, accountability, and continuous learning within the team * Remove blockers, set priorities, and ensure the team is focused on the highest-impact work ## Qualifications What We're Looking For * 10+ years in digital marketing, with at least 4 years in a leadership or senior manager role * Proven track record of driving pipeline and revenue through paid digital channels in a B2B SaaS environment * Deep hands-on experience with Google Ads, LinkedIn, Meta, Reddit, YouTube, and DV360 * Strong understanding of how AI and automation are evolving across ad platforms and the ability to operationalize these capabilities * Excellent analytical skills with experience owning budgets, forecasting, and AOP planning * Strong people manager with a genuine investment in team development and performance * Ability to produce exec-ready reporting and communicate clearly with senior stakeholders * Experience working cross-functionally across Sales, Marketing, Ops, Analytics, and PMM Nice to Have * Experience marketing an ITSM, ITOM, or enterprise SaaS product * Familiarity with intent-based targeting * Hands-on experience with AI tools for creative generation, audience modeling, or predictive bidding ## Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. 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"hardSkillsList" : [ "Digital marketing strategy", "Paid search", "Social media advertising", "Display advertising", "Video advertising", "Programmatic advertising", "AI-driven execution", "Performance reporting", "Budget tracking", "Revenue forecasting", "Attribution tracking", "Actionable insights", "Cross-functional alignment", "Team development" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Digital marketing strategy", "level" : "intermediate" }, { "name" : "Paid search", "level" : "intermediate" }, { "name" : "Social media advertising", "level" : "intermediate" }, { "name" : "Display advertising", "level" : "intermediate" }, { "name" : "Video advertising", "level" : "intermediate" }, { "name" : "Programmatic advertising", "level" : "intermediate" }, { "name" : "AI-driven execution", "level" : "intermediate" }, { "name" : "Performance reporting", "level" : "intermediate" }, { "name" : "Budget tracking", "level" : "intermediate" }, { "name" : 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automation tooling, Run demand gen engine, Drive experimentation on creative, Drive experimentation on audience, Drive experimentation on bidding, Improve performance, Own reporting, Own dashboards, Own performance readouts, Manage Annual Operating Plan, Manage budget tracking, Manage forecasting, Build measurement framework, Connect activity to MQCs, Connect activity to pipeline, Connect activity to revenue, Partner with Analytics, Ensure clean attribution, Ensure accurate tracking, Ensure actionable insights, Build working relationships, Deliver exec-ready reviews, Deliver exec-ready readouts, Communicate performance, Communicate strategy, Communicate trade-offs, Align cross-functional teams, Represent digital marketing function, Lead digital marketers, Mentor digital marketers, Develop digital marketers, Invest in team growth, Invest in career progression, Provide clear direction, Execute initiatives with confidence, Foster culture of performance, Foster culture of accountability, Foster culture of continuous learning, Remove blockers, Set priorities, Focus team on high-impact work", "teamCollaboration" : "Work with Sales; Work with Marketing; Work with Web; Work with Analytics; Work with Ops; Work with PMM; Cross-functional teams; Leadership forums; Planning forums", "projectManagementSkills" : [ "AOP planning", "Budget tracking", "Forecasting" ], "domainKnowledge" : "B2B SaaS; ITSM product; ITOM product; Enterprise SaaS; AI in marketing; Automation in marketing", "domainList" : [ "b2b-saas", "itsm-product", "itom-product", "enterprise-saas", "ai-in-marketing", "automation-in-marketing" ], "domainSpecificKnowledge" : [ "B2B SaaS", "ITSM product", "ITOM product", "Enterprise SaaS", "AI in marketing", "Automation in marketing" ], "toolProficiency" : [ "Google Ads", "LinkedIn", "Meta", "Reddit", "YouTube", "DV360" ], "communicationSkills" : "Exec-ready reporting; Exec-ready readouts; Clear communication", "continuousLearning" : "Team development; Career progression; Continuous learning", "problemSolvingSkills" : "Analytical skills; Actionable insights", "outcomesObjectives" : "Deliver MQCs; Deliver pipeline; Deliver revenue; Maximize ROI; Improve performance", "qualificationsBasic" : "10+ years in digital marketing, 4+ years in leadership role, Proven track record driving pipeline and revenue, B2B SaaS environment experience, Deep hands-on Google Ads experience, Deep hands-on LinkedIn experience, Deep hands-on Meta experience, Deep hands-on Reddit experience, Deep hands-on YouTube experience, Deep hands-on DV360 experience, Understanding AI and automation evolution, Ability to operationalize AI capabilities, Excellent analytical skills, Experience owning budgets, Experience forecasting, Experience AOP planning, People manager, Investment in team development, Investment in team performance, Ability to produce exec-ready reporting, Communicate clearly with senior stakeholders", "qualificationsPreferred" : "Marketing ITSM product experience, Marketing ITOM product experience, Marketing enterprise SaaS product experience, Familiarity with intent-based targeting, Hands-on AI tools creative generation, Hands-on AI tools audience modeling, Hands-on AI tools predictive bidding", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. About the Role We are looking for a Senior Manager, Digital Marketing to own and drive demand generation for Freshservice, our IT service management product. This is a high-impact leadership role responsible for delivering Marketing Qualified Contacts (MQCs), pipeline, and revenue through a full-funnel digital marketing strategy across paid and owned channels. You will lead a team of marketers and work closely with Sales, Marketing, Web, Analytics, Ops, and PMM to build and execute campaigns that drive measurable business outcomes. You will set the strategy, make key investment decisions to maximize ROI, and ensure the team has the direction and clarity needed to deliver on ambitious growth goals. The ideal candidate combines strategic thinking with hands-on expertise in ad platforms, a strong command of analytics and measurement, and a deep understanding of how AI is reshaping digital marketing execution. You are as comfortable presenting an exec-ready readout as you are digging into campaign performance data. Key Responsibilities: Strategy & Growth * Own the digital marketing strategy for Freshservice, driving MQCs, pipeline, and revenue targets * Define channel mix and investment strategy across paid search, social, display, video, and programmatic * Make key budget allocation decisions to maximize ROI across the full funnel * Identify growth opportunities and translate them into actionable, prioritized campaign plans Ad Platform Expertise & AI-Driven Execution * Lead strategy and execution across Google Ads, LinkedIn, Meta, Reddit, YouTube, and DV360 * Stay ahead of platform changes and AI-native features (smart bidding, Performance Max, AI creative tools) and apply them to drive efficiency * Leverage automation and AI tooling to run a leaner, faster, and higher-performing demand gen engine * Drive continuous experimentation on creative, audience, and bidding strategies to improve performance Analytics, Measurement & Budget Management * Own reporting, dashboards, and performance readouts for the digital marketing function * Manage the Annual Operating Plan (AOP), budget tracking, and forecasting for the team * Build a rigorous measurement framework that connects digital activity to MQCs, pipeline, and revenue * Partner with Analytics to ensure clean attribution, accurate tracking, and actionable insights Stakeholder Management * Build and maintain strong working relationships with Sales, Marketing, Web, Ops, Analytics, and PMM * Deliver exec-ready reviews and readouts that clearly communicate performance, strategy, and trade-offs * Align cross-functional teams around shared goals, timelines, and campaign plans * Represent the digital marketing function in leadership and planning forums People Leadership * Lead, mentor, and develop a team of digital marketers, investing in their growth and career progression * Provide clear direction on key initiatives and projects so the team can execute with confidence * Foster a culture of performance, accountability, and continuous learning within the team * Remove blockers, set priorities, and ensure the team is focused on the highest-impact work ## Qualifications What We're Looking For * 10+ years in digital marketing, with at least 4 years in a leadership or senior manager role * Proven track record of driving pipeline and revenue through paid digital channels in a B2B SaaS environment * Deep hands-on experience with Google Ads, LinkedIn, Meta, Reddit, YouTube, and DV360 * Strong understanding of how AI and automation are evolving across ad platforms and the ability to operationalize these capabilities * Excellent analytical skills with experience owning budgets, forecasting, and AOP planning * Strong people manager with a genuine investment in team development and performance * Ability to produce exec-ready reporting and communicate clearly with senior stakeholders * Experience working cross-functionally across Sales, Marketing, Ops, Analytics, and PMM Nice to Have * Experience marketing an ITSM, ITOM, or enterprise SaaS product * Familiarity with intent-based targeting * Hands-on experience with AI tools for creative generation, audience modeling, or predictive bidding ## Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. 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Manage customer relationships. 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Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $15.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Customer Experience Manager at Five Below. Skills: Customer experience, Sales generation, Team management. Drive store sales and profitability. 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Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $15.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Customer Experience Manager at Five Below. Skills: Customer experience, Sales generation, Team management. Drive store sales and profitability. Manage store operations", "postedDate" : "2026-06-12T22:02:09.255", "createdAt" : "2026-06-14T22:02:09.109", "lastUpdated" : "2026-06-15T23:12:21.376", "ingestTimestamp" : "2026-06-14T22:02:09.109", "mongoId" : "6a2ec09174d8ee00a0e9f37d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Noblesville-IN-46060/Customer-Experience-Manager_JR88779", "salaryAnnualMin" : 31200, "salaryAnnualMax" : 31200, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Merchandising", "Inventory control", "Customer experience", "Sales generation", "Team management", "Customer service", "Sales management", "Team leadership", "Retail operations", "Customer behavior", "Merchandising principles", "POS systems", "Microsoft Office Suite" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 871.7335, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c959874d8ee00a098d6ab", "title" : "Digital Experience, Brand & Content Strategist", "company" : "Fuze Health", "industry" : "Healthcare", "salary" : { "min" : 65680.0, "max" : 82100.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Dublin, Dublin, Ireland", "locations" : [ "Dublin", "Dublin", "Ireland" ], "timestamp" : "2026-06-16T02:27:18.269", "fingerprint" : "1e17f024123d7ad8962a0b13b427376f1d528d6e239fb23c2cc7b8ebeec3a1a9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/fuzehealth/jobs/4893484101", "externalId" : "4893484101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dublin", "state" : "Dublin", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.3437061,-6.2544278" } ], "locationText" : "Dublin, Dublin, Ireland", "employmentType" : "CONTRACT", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "rawDescription" : "At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future. The Digital Experience, Brand & Content Strategist is a senior, cross-functional role responsible for leading the strategy, planning, and execution of Fuze Health’s digital presence, specifically driving a major corporate website redesign initiative. This position bridges the gap between creative storytelling and technical execution to build a high-performing, user-centric digital experience. Fixed Term 6 Month Contract Website Strategy & Digital Experience Leadership Lead the strategy, planning, and cross-functional execution of a major corporate website redesign initiative Define website goals, audience journeys, information architecture, and content strategy aligned to business and brand objectives Partner with UX, design, development, SEO, and marketing stakeholders to create an intuitive, high-performing digital experience Establish governance models, content standards, and scalable site management processes Ensure digital experiences are optimized for usability, accessibility, conversion, engagement, and performance Brand & Content Strategy Develop and evolve digital brand storytelling frameworks across web and owned channels Translate company positioning, product strategy, and campaign messaging into clear, compelling digital experiences Create strategic content plans that support awareness, engagement, demand generation, customer education, and thought leadership Define content hierarchy, messaging structure, and editorial direction across priority pages and audience segments Ensure consistency in voice, messaging, and brand expression across digital touchpoints Cross-Functional Collaboration Partner closely with Brand, Product Marketing, Demand Generation, Creative, and Executive Leadership teams Collaborate with subject matter experts and stakeholders to develop audience-focused content and digital experiences Manage agency and vendor relationships related to website strategy, UX, SEO, content, and development Serve as a strategic advisor on digital experience best practices and emerging trends Optimization & Performance Monitor and analyze website performance, engagement metrics, SEO performance, and conversion trends Identify opportunities to improve user experience, content effectiveness, and conversion pathways Support testing and optimization initiatives across digital experiences Develop reporting frameworks and actionable insights for leadership Key Responsibilities Required Experience & Qualifications Minimum Qualifications: 6+ years of experience in digital strategy, content strategy, brand strategy, UX content, or digital marketing Proven experience leading or managing large-scale website redesign projects Strong understanding of digital user experience principles, information architecture, SEO, and conversion optimization Experience developing strategic messaging and content frameworks for B2B and/or complex healthcare organizations Strong collaboration and stakeholder management skills across creative, technical, and executive teams Exceptional communication, writing, and presentation abilities Experience working with CMS platforms, analytics tools, and digital marketing technologies Healthcare, health tech, or B2B SaaS experience preferred Salary Range €65,680.00 - €82,100 At Fuze Health, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive. Fuze Corporate Inc. and its subsidiaries respects your privacy and is committed to protecting your personal information. Please read our Candidate Privacy Notice which explains how we collect, use, disclose, and protect personal information about job applicants during the recruitment and hiring process.", "summaryDescription" : "Digital Experience, Brand & Content Strategist at Fuze Health. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics", "postedDate" : "2026-06-14T19:05:19.303", "createdAt" : "2026-06-14T19:05:19.303", "lastUpdated" : "2026-06-16T02:27:18.269", "ingestTimestamp" : "2026-06-14T19:05:19.303", "mongoId" : "6a2c959874d8ee00a098d6ab", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "skillCount" : 4, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 870.39276, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec09174d8ee00a0e9f36b", "title" : "customer experience manager", "company" : "Five Below", "industry" : "Retail", "salary" : { "min" : 18.0, "max" : 18.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Blue Springs, MO 64014", "locations" : [ "Blue Springs, MO 64014", "United States of America" ], "timestamp" : "2026-06-16T01:56:38.458", "fingerprint" : "fabb6f8e917ad2fa9b4a80a4bbca46b5fd245857dc921190f3e5d60f76cd7eb5", "source" : "workday", "language" : "en", "applyUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Blue-Springs-MO-64014/Full-time-customer-experience-manager_JR88786", "externalId" : "JR88786", "industryFunction" : { }, "locationPoint" : "39.01695,-94.28161", "structuredLocations" : [ { "city" : "Blue Springs", "state" : "Missouri", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.0173160,-94.2822650" } ], "locationText" : "Blue Springs, Missouri, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceLevel" : "Manager", "professionalSkills" : [ "Customer service", "Sales generation", "Team leadership", "Visual merchandising" ], "hardSkillsList" : [ "Sales forecasting", "Inventory control", "Merchandising" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Inventory control", "level" : "intermediate" }, { "name" : "Merchandising", "level" : "intermediate" } ], "majorSkills" : "Retail management, Sales, Customer experience", "majorSkillsList" : [ "Retail management", "Sales", "Customer experience" ], "coreResponsibilities" : "Drive sales and achieve revenue targets, Manage store operations, Oversee inventory levels, Ensure visual merchandising standards, Provide excellent customer service, Train and develop store associates, Maintain store safety and cleanliness", "teamCollaboration" : "Store associates; District managers", "domainKnowledge" : "Retail operations; Customer behavior", "domainList" : [ "retail-operations", "customer-behavior" ], "domainSpecificKnowledge" : [ "Retail operations", "Customer behavior" ], "toolProficiency" : [ "POS systems" ], "communicationSkills" : "Customer interaction; Team communication", "problemSolvingSkills" : "Sales analysis; Inventory discrepancies", "outcomesObjectives" : "Achieve sales targets; Improve customer satisfaction; Reduce inventory loss", "qualificationsBasic" : "2+ years of experience in retail management, High school diploma or equivalent", "qualificationsPreferred" : "Associate's or Bachelor's degree in Business or related field, Experience with inventory management systems, Visual merchandising experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $18.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "customer experience manager at Five Below. Skills: Retail management, Sales, Customer experience. Drive sales and achieve revenue targets. Manage store operations", "postedDate" : "2026-06-12T21:12:06.956", "createdAt" : "2026-06-14T21:12:06.945", "lastUpdated" : "2026-06-16T01:56:38.458", "ingestTimestamp" : "2026-06-14T21:12:06.945", "mongoId" : "6a2ec09174d8ee00a0e9f36b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Blue-Springs-MO-64014/Full-time-customer-experience-manager_JR88786", "salaryAnnualMin" : 37440, "salaryAnnualMax" : 37440, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Inventory control", "Merchandising", "Retail management", "Sales", "Customer experience", "Customer service", "Sales generation", "Team leadership", "Visual merchandising", "Retail operations", "Customer behavior", "POS systems" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 869.4611, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec09174d8ee00a0e9f389", "title" : "Customer Experience Manager", "company" : "Five Below", "industry" : "Retail", "salary" : { "min" : 18.0, "max" : 18.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Dekalb, IL 60115", "locations" : [ "Dekalb, IL 60115", "United States of America" ], "timestamp" : "2026-06-16T02:31:55.998", "fingerprint" : "a5b91bdfe47922222bf3650c7a55ae27a62a8eb61cde90dc65a9a22ae2731b09", "source" : "workday", "language" : "en", "applyUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Dekalb-IL-60115/Customer-Experience-Manager_JR88706", "externalId" : "JR88706", "industryFunction" : { }, "locationPoint" : "41.92947,-88.75036", "structuredLocations" : [ { "city" : "Dekalb", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8903447,-88.7713953" } ], "locationText" : "Dekalb, Illinois, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceLevel" : "Manager", "professionalSkills" : [ "Customer service management", "Sales strategy", "Team leadership" ], "hardSkillsList" : [ "Sales forecasting", "Inventory control", "Merchandising" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Inventory control", "level" : "intermediate" }, { "name" : "Merchandising", "level" : "intermediate" } ], "majorSkills" : "Customer experience, Sales generation, Team management", "majorSkillsList" : [ "Customer experience", "Sales generation", "Team management" ], "coreResponsibilities" : "Drive store sales and profitability, Manage store operations, Lead and develop store team, Ensure exceptional customer experience, Maintain visual merchandising standards, Manage inventory and stock levels, Implement sales strategies, Achieve store performance goals", "teamCollaboration" : "Store team; District managers; Corporate partners", "domainKnowledge" : "Retail operations; Customer behavior; Merchandising principles", "domainList" : [ "retail-operations", "customer-behavior", "merchandising-principles" ], "domainSpecificKnowledge" : [ "Retail operations", "Customer behavior", "Merchandising principles" ], "toolProficiency" : [ "POS systems", "Microsoft Office Suite" ], "communicationSkills" : "Customer interaction; Team communication; Performance feedback", "continuousLearning" : "Ongoing training", "problemSolvingSkills" : "Customer issue resolution; Operational efficiency", "outcomesObjectives" : "Increase store revenue; Improve customer satisfaction scores; Reduce staff turnover; Meet sales targets", "qualificationsBasic" : "High School diploma or equivalent, 2+ years of experience in a retail leadership role", "qualificationsPreferred" : "Bachelor's degree in Business or related field, Experience with inventory management systems, Visual merchandising experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $18.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Customer Experience Manager at Five Below. Skills: Customer experience, Sales generation, Team management. Drive store sales and profitability. Manage store operations", "postedDate" : "2026-06-12T21:02:25.099", "createdAt" : "2026-06-14T21:02:25.055", "lastUpdated" : "2026-06-16T02:31:55.998", "ingestTimestamp" : "2026-06-14T21:02:25.055", "mongoId" : "6a2ec09174d8ee00a0e9f389", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Dekalb-IL-60115/Customer-Experience-Manager_JR88706", "salaryAnnualMin" : 37440, "salaryAnnualMax" : 37440, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Inventory control", "Merchandising", "Customer experience", "Sales generation", "Team management", "Customer service management", "Sales strategy", "Team leadership", "Retail operations", "Customer behavior", "Merchandising principles", "POS systems", "Microsoft Office Suite" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 869.01874, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c926c74d8ee00a0985bd1", "title" : "Program Manager - Customer Experience", "company" : "Blueprint Technologies", "industry" : "Technology", "salary" : { "min" : 100000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-15T09:53:27.087", "fingerprint" : "5d8ced111c56005ec995cf0cd566e379dfd6313e1311b9e6a06d8e7a0bcb2182", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/8003490", "externalId" : "8003490", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Program execution", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Status reporting", "Program insights" ], "hardSkillsList" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting" ], "hardSkills" : [ { "name" : "Workback planning", "level" : "intermediate" }, { "name" : "Execution management", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "UAT program management", "level" : "intermediate" }, { "name" : "Phased rollout management", "level" : "intermediate" }, { "name" : "Iterative rollout management", "level" : "intermediate" }, { "name" : "Cross-functional coordination", "level" : "intermediate" }, { "name" : "Presentation development", "level" : "intermediate" }, { "name" : "Status reporting", "level" : "intermediate" } ], "majorSkills" : "Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning", "majorSkillsList" : [ "Program execution", "Customer experience initiatives", "Cross-functional coordination", "Readiness planning" ], "coreResponsibilities" : "Drive program execution, Drive resolution, Communicate tradeoffs, Plan UAT programs, Execute UAT programs, Define validation phases, Manage phased deployments, Coordinate participant onboarding, Coordinate participant access, Coordinate participant training, Coordinate participant logistics, Synthesize feedback, Manage staged rollout processes, Facilitate feedback loops, Facilitate office hours, Facilitate iteration cycles, Maintain issue tracking, Maintain feedback tracking, Maintain resolution tracking, Partner with engineering teams, Partner with customer experience teams, Partner with readiness teams, Align timelines, Align deliverables, Translate feedback, Prioritize inputs, Ensure alignment across workstreams, Coordinate readiness activities, Coordinate training, Coordinate communications, Coordinate launch preparation, Manage asset development, Manage publication workflows, Manage compliance approvals, Ensure deliverables are complete, Develop presentations, Develop executive updates, Provide status reporting, Provide program insights, Build stakeholder relationships", "teamCollaboration" : "Cross-functional stakeholders; Engineering teams; Field teams; Customer experience teams; Readiness teams; Parallel workstreams", "projectManagementSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT programs", "Phased rollouts", "Iterative rollouts" ], "domainKnowledge" : "Customer experience; Program delivery; Readiness planning; Post-incident engagement", "domainList" : [ "customer-experience", "program-delivery", "readiness-planning", "post-incident-engagement" ], "domainSpecificKnowledge" : [ "Customer experience", "Program delivery", "Readiness planning", "Post-incident engagement" ], "toolProficiency" : [ "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "communicationSkills" : "Written communication; Verbal communication; Presentation skills; Executive updates", "continuousLearning" : "Professional growth; Development opportunities", "problemSolvingSkills" : "Problem-solving; Actionable insights", "outcomesObjectives" : "Successful rollout; Successful adoption; Maintain customer trust; Restore customer trust", "qualificationsBasic" : "5-7+ years program management, Workback planning experience, Execution management experience, Risk mitigation experience, Run UAT programs experience, Run pilots experience, Phased rollouts experience, Iterative rollouts experience, Cross-functional coordination skills, Excellent communication skills, PowerPoint expertise, Operate in ambiguous environments, Organizational skills, Problem-solving skills, Time management skills, Experience with collaboration tools, Experience with project tracking tools, Experience with document collaboration platforms, 1+ year enterprise environment experience", "qualificationsPreferred" : "PMP or PMI certification, Agile/SCRUM methodologies experience, Ring-based deployment familiarity, Experimental rollout frameworks familiarity, Customer experience programs experience, Readiness programs experience, Enablement programs experience, Work with engineering teams experience, Proficiency with modern collaboration tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role You will serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives. Operating in a fast-paced, ambiguous environment, you will act as the connective layer between program strategy and operational delivery—partnering with cross-functional stakeholders, engineering teams, and field teams to ensure successful rollout and adoption of programs. This role is highly execution-focused and requires strong ownership of workback planning, stakeholder alignment, and iterative rollout processes. You will play a key role in ensuring customer trust is maintained and restored through structured program delivery, readiness planning, and post-incident engagement frameworks. Key Responsibilities Program Execution proactively drive resolution and communicate tradeoffs UAT & Validation Ownership Plan and execute User Acceptance Testing (UAT) programs end-to-end Define validation phases and manage phased (“ring-based”) deployments Coordinate participant onboarding, access, training, and logistics Capture and synthesize feedback into structured, actionable insights Phased Rollouts & Iteration Manage staged rollout processes with clear entry and exit criteria Facilitate feedback loops, office hours, and iteration cycles Maintain centralized tracking of issues, feedback, and resolutions Cross-Functional Coordination Partner with engineering, customer experience, and readiness teams to align timelines and deliverables Translate user and field feedback into clear, prioritized inputs Ensure alignment across parallel workstreams to avoid fragmentation Readiness & Enablement Coordinate readiness activities including training, communications, and launch preparation Manage asset development, publication workflows, and compliance approvals Ensure deliverables are complete, clear, and ready for scaled distribution Stakeholder Communication & Reporting Develop high-quality presentations and executive-ready updates Provide clear, timely status reporting and program insights Build strong relationships with stakeholders across multiple organizational levels Required Qualifications 5–7+ years of program or project management experience Proven experience in workback planning, execution management, and risk mitigation Experience running UAT programs, pilots, or phased/iterative rollouts Strong cross-functional coordination skills without direct authority Excellent communication skills (written, verbal, and presentation), including PowerPoint expertise Ability to operate effectively in ambiguous, fast-moving environments Strong organizational, problem-solving, and time management skills Experience using collaboration and productivity tools (e.g., SharePoint, project tracking tools, document collaboration platforms) Prior experience working within a large enterprise environment (minimum 1 year) Preferred Qualifications PMP or PMI certification Experience with Agile/SCRUM methodologies Familiarity with ring-based deployment or experimental rollout frameworks Experience in customer experience, readiness, or enablement programs Experience working alongside engineering teams (non-technical program management) Proficiency with modern collaboration tools (e.g., Teams, Planner, Loop, or similar platforms) Demonstrated ability to drive cross-functional orchestration in complex environments Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $100,000– $110,000 per annum. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location : Remote", "summaryDescription" : "Program Manager - Customer Experience at Blueprint Technologies. Skills: Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning. Drive program execution. Drive resolution", "postedDate" : "2026-06-14T08:51:18.760", "createdAt" : "2026-06-14T08:51:18.760", "lastUpdated" : "2026-06-15T09:53:27.087", "ingestTimestamp" : "2026-06-14T08:51:18.760", "mongoId" : "6a2c926c74d8ee00a0985bd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 110000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting", "Program execution", "Customer experience initiatives", "Readiness planning", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Program insights", "UAT programs", "Phased rollouts", "Iterative rollouts", "Customer experience", "Program delivery", "Post-incident engagement", "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 861.68005, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec09174d8ee00a0e9f388", "title" : "Customer Experience Manager", "company" : "Five Below", "salary" : { "min" : 18.5, "max" : 18.5, "currency" : "USD", "frequency" : "yearly" }, "location" : "Rosedale, MD 21237", "locations" : [ "Rosedale, MD 21237", "United States of America" ], "timestamp" : "2026-06-16T00:37:29.074", "fingerprint" : "5d78374c539fd0a9027d32441ea84201cb947b91d64c63ef3669b721409e26d4", "source" : "workday", "language" : "en", "applyUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Rosedale-MD-21237/Customer-Experience-Manager---202_JR88774", "externalId" : "JR88774", "industryFunction" : { }, "locationPoint" : "-46.38841,168.36009", "structuredLocations" : [ { "city" : "Rosedale", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.3297529,-76.5075429" } ], "locationText" : "Rosedale, Maryland, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceLevel" : "Manager", "remoteFriendly" : false, "rawDescription" : "At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $18.50 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Customer Experience Manager at Five Below", "postedDate" : "2026-06-12T21:16:17.149", "createdAt" : "2026-06-14T21:16:17.137", "lastUpdated" : "2026-06-16T00:37:29.074", "ingestTimestamp" : "2026-06-14T21:16:17.137", "mongoId" : "6a2ec09174d8ee00a0e9f388", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Rosedale-MD-21237/Customer-Experience-Manager---202_JR88774", "salaryAnnualMin" : 38480, "salaryAnnualMax" : 38480, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "manager", "dataQualityScore" : 0.8888889, "_score" : 861.45276, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec09174d8ee00a0e9f386", "title" : "Customer Experience Manager", "company" : "Five Below", "industry" : "Retail", "salary" : { "min" : 20.0, "max" : 20.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "White Plains, NY 10607", "locations" : [ "White Plains, NY 10607", "United States of America" ], "timestamp" : "2026-06-16T00:40:38.775", "fingerprint" : "0047f5fa4709473ede596e229b2ee2b68e7f26e7102c638a98f10a5e92e0f40d", "source" : "workday", "language" : "en", "applyUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/White-Plains-NY-10607/Customer-Experience-Manager_JR88770", "externalId" : "JR88770", "industryFunction" : { }, "locationPoint" : "35.23402,-81.39814", "structuredLocations" : [ { "city" : "White Plains", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.0339862,-73.7629097" } ], "locationText" : "White Plains, New York, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceLevel" : "Manager", "professionalSkills" : [ "Sales management", "Customer service", "Team leadership", "Inventory control", "Visual merchandising" ], "hardSkillsList" : [ "Sales forecasting", "Merchandising execution", "Staff scheduling", "Loss prevention" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Merchandising execution", "level" : "intermediate" }, { "name" : "Staff scheduling", "level" : "intermediate" }, { "name" : "Loss prevention", "level" : "intermediate" } ], "majorSkills" : "Retail operations, Sales generation, Team management", "majorSkillsList" : [ "Retail operations", "Sales generation", "Team management" ], "coreResponsibilities" : "Drive store sales and profitability, Manage store operations, Lead and develop store team, Ensure exceptional customer experience, Maintain visual merchandising standards, Manage inventory levels, Implement loss prevention strategies, Achieve sales targets", "teamCollaboration" : "Store team; District manager", "domainKnowledge" : "Retail sales; Customer engagement; Store operations", "domainList" : [ "retail-sales", "customer-engagement", "store-operations" ], "domainSpecificKnowledge" : [ "Retail sales", "Customer engagement", "Store operations" ], "toolProficiency" : [ "POS systems", "Inventory management software" ], "communicationSkills" : "Customer interaction; Team communication", "problemSolvingSkills" : "Sales performance analysis; Customer issue resolution", "outcomesObjectives" : "Achieve store sales goals; Improve customer satisfaction; Reduce inventory shrink", "qualificationsBasic" : "High School diploma or GED, 2+ years of experience in a retail leadership role, Experience with inventory management, Experience with visual merchandising", "qualificationsPreferred" : "Bachelor's degree in Business or related field, Experience with point-of-sale (POS) systems, Experience with customer relationship management (CRM) software", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $20.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Customer Experience Manager at Five Below. Skills: Retail operations, Sales generation, Team management. Drive store sales and profitability. Manage store operations", "postedDate" : "2026-06-12T21:32:19.118", "createdAt" : "2026-06-14T21:32:19.091", "lastUpdated" : "2026-06-16T00:40:38.775", "ingestTimestamp" : "2026-06-14T21:32:19.091", "mongoId" : "6a2ec09174d8ee00a0e9f386", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/White-Plains-NY-10607/Customer-Experience-Manager_JR88770", "salaryAnnualMin" : 41600, "salaryAnnualMax" : 41600, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Merchandising execution", "Staff scheduling", "Loss prevention", "Retail operations", "Sales generation", "Team management", "Sales management", "Customer service", "Team leadership", "Inventory control", "Visual merchandising", "Retail sales", "Customer engagement", "Store operations", "POS systems", "Inventory management software" ], "skillCount" : 17, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 858.7118, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6afa74d8ee00a090f9e5", "title" : "Senior Manager, Digital Delivery", "company" : "Revance", "industry" : "Healthcare", "salary" : { "min" : 4500000.0, "max" : 7000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Manager, Digital Delivery in the Healthcare industry, adjusted for seniority and remote work in India." }, "location" : "Remote", "locations" : [ "Remote" ], "certifications" : [ "PMP", "Agile certification" ], "timestamp" : "2026-06-15T05:01:09.051", "fingerprint" : "b5ced0ce56ec6a1b4ef4a8f3bfa85438ae9f91ba7f37651b484873cf2803250b", "source" : "greenhouse", "language" : "en", "applyUrl" : "http://www.revance.com/careers/job-listings/?gh_jid=8590151002", "externalId" : "8590151002", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Digital marketing, Web, Marketing automation, Omnichannel campaigns, Website enhancements, Content updates, Landing pages", "professionalSkills" : [ "Stakeholder management", "Project delivery", "Operational leadership", "Strategic account lead", "Cross-functional partnership", "Risk mitigation", "Delivery commitments", "Quality assurance", "Process improvement", "Governance frameworks", "Operational best practices", "Delivery performance" ], "hardSkillsList" : [ "Version control practices" ], "softSkillsList" : [ "Leadership", "Organized" ], "hardSkills" : [ { "name" : "Version control practices", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Organized" } ], "majorSkills" : "Digital marketing, Web initiatives, Campaign management, Project delivery", "majorSkillsList" : [ "Digital marketing", "Web initiatives", "Campaign management", "Project delivery" ], "coreResponsibilities" : "Lead planning, prioritization, and execution of digital marketing, Serve as primary liaison between Brand Marketing, Creative,, Ensure digital programs are delivered efficiently, compliantly, and, Oversee high-volume, multi-channel initiatives, Directly manage the Web and Marketing Automation team, Serve as primary point of contact and strategic, Manage intake process for web and digital marketing, Confirm scope, requirements, priorities, and success metrics, Balance competing business needs, Prioritize, resource, and sequence work across multiple projects, Ensure alignment with business objectives, team capacity, and, Partner cross-functionally with Brand Marketing, IT, Data &, Align requirements and drive successful execution, Develop and maintain project plans, timelines, and deliverables, Identify dependencies, mitigate risks, Proactively communicate project status and impacts, Facilitate key project management activities, Document decisions, action items, and next steps, Hold internal teams and external partners accountable for, Lead end-to-end delivery of digital initiatives, Manage Promotional Claims Review (PCR) process, Coordinate regulatory submissions, incorporating feedback, and securing approvals, Conduct quality assurance reviews of final deliverables, Ensure accuracy, brand consistency, functionality, and adherence to, Own and continuously improve team's delivery operations, Establish and maintain scalable processes, governance frameworks, and", "teamCollaboration" : "Cross-functional teams; Agency partners; Brand Marketing; IT; Data & Analytics; Channel Owners; Regulatory Affairs", "projectManagementSkills" : [ "Project plans", "Timelines", "Deliverables", "Dependencies", "Risks", "Project status", "Project management activities", "Kickoffs", "Status meetings", "Stakeholder reviews", "Retrospectives", "PMP", "Agile", "Program management certification" ], "domainKnowledge" : "Digital marketing channels; Promotional claims review; Regulatory requirements; Brand storytelling; Content marketing", "domainList" : [ "digital-marketing-channels", "promotional-claims-review", "regulatory-requirements", "brand-storytelling", "content-marketing" ], "domainSpecificKnowledge" : [ "Digital marketing channels", "Promotional claims review", "Regulatory requirements", "Brand storytelling", "Content marketing" ], "toolProficiency" : [ "Monday.com", "Ziflow", "Lucid" ], "communicationSkills" : "Written communication; Verbal communication; Project status communication", "documentationSkills" : "Documentation standards; Asset management; Version control", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "outcomesObjectives" : "Deliver digital programs efficiently, compliantly, and on schedule; Improve efficiency, visibility, and delivery performance", "qualificationsBasic" : "Bachelor’s degree & 8+ years’ experience, People-management experience", "qualificationsPreferred" : "Bachelor’s degree in Marketing, Communications, 8+ years’ experience in program/project or account management, Demonstrated leadership of large, cross-functional digital, web, and creative projects, Working knowledge of digital marketing strategies, channels, and execution, Ability to manage complex timelines, interdependencies, and multiple stakeholder needs, Comfortable navigating ambiguity and leading through influence, Experience coordinating regulatory review and approval workflows, Ability to perform effectively under pressure, Advanced proficiency with PMP, Agile, or other formal project/program management certification", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Job Summary: The Senior Manager, Digital Delivery is responsible for leading the planning, prioritization, and execution of digital marketing and web initiatives across the Revance Aesthetics portfolio. This role serves as the primary liaison between Brand Marketing, Creative, Development, Regulatory, and agency partners to ensure digital programs are delivered efficiently, compliantly, and on schedule. The position combines operational leadership, stakeholder management, and project delivery, overseeing high-volume, multi-channel initiatives while directly managing the Web and Marketing Automation team. The ideal candidate is a proactive and highly organized leader who excels at driving alignment, managing competing priorities, and delivering results in a fast-paced environment. Reporting to: Head of Digital & Loyalty Location: Remote Responsibilities/Essential Duties: Serve as the primary point of contact and strategic account lead for business and brand stakeholders across digital initiatives. Manage the intake process for web and digital marketing requests, confirming scope, requirements, priorities, and success metrics while balancing competing business needs. Prioritize, resource, and sequence work across multiple projects, ensuring alignment with business objectives, team capacity, and delivery timelines. Partner cross-functionally with Brand Marketing, IT, Data & Analytics, Channel Owners, Regulatory Affairs, and agency partners to align requirements and drive successful execution. Develop and maintain project plans, timelines, and deliverables. Identify dependencies, mitigate risks, and proactively communicate project status and impacts. Facilitate key project management activities, including kickoffs, status meetings, stakeholder reviews, and retrospectives. Document decisions, action items, and next steps while holding internal teams and external partners accountable for delivery commitments. Lead the end-to-end delivery of digital initiatives across multiple web properties and marketing automation platforms, including omnichannel campaigns, website enhancements, content updates, landing pages, and Salesforce Marketing Cloud (SFMC) journeys. Directly manage and develop two team members responsible for web operations and marketing automation, overseeing workload prioritization, capacity planning, performance, and delivery quality. Manage the Promotional Claims Review (PCR) process by coordinating regulatory submissions, incorporating feedback, and securing approvals to ensure timely and compliant execution. Conduct quality assurance reviews of final deliverables to ensure accuracy, brand consistency, functionality, and adherence to regulatory requirements. Own and continuously improve the team's delivery operations, including workflows, project management tools (e.g., Monday.com), documentation standards, asset management processes, and version control practices. Establish and maintain scalable processes, governance frameworks, and operational best practices that improve efficiency, visibility, and delivery performance across the digital marketing organization. Basic Qualifications: Bachelor’s degree & 8+ years’ directly related experience. People-management experience. Preferred Qualifications: Bachelor’s degree in Marketing, Communications, or a related field. 8+ years’ experience in program/project or account management in large enterprise or agency environments. Demonstrated and successful leadership of large, cross-functional digital, web, and creative projects. Working knowledge of digital marketing strategies, channels, and execution across paid media, email, SMS, web, and social platforms. Ability to manage complex timelines, interdependencies, and multiple stakeholder needs. Comfortable navigating ambiguity and leading through influence. Strong written and verbal communication skills. Highly organized and detail-oriented, with exceptional time management skills and the ability to maintain systems, assets, documentation, and schedules with precision. Advanced proficiency with project management tools and platforms (e.g., Monday.com or similar), including workflow design, reporting, and operational optimization. Experience coordinating regulatory review and approval workflows in a highly compliance-driven environment. Ability to perform effectively under pressure, adapt to shifting priorities, and manage multiple concurrent projects without compromising quality or deadlines. Advanced proficiency with com, Ziflow, Lucid, and related project management, workflow, and collaboration tools. Familiar with the operational mechanics of digital marketing channels, including paid media, web, email, SMS, and social, and how they integrate across campaigns. Affinity for brand storytelling and content marketing, with the ability to translate strategy into executable, on-brand digital experiences. PMP, Agile, or other formal project/program management certification, or equivalent advanced training and education. Company Summary: Revance is a global company developing, producing, and distributing industry-leading, differentiated products across aesthetics, skincare, and therapeutics. Revance drives innovation beyond convention to offer treatment options for individuals across generations. The Company’s vision is to redefine excellence in aesthetics, skincare, and therapeutics through science-powered innovation, with an unwavering commitment to its providers, patients, and consumers. Revance’s award-winning products are the result of robust research and development, a cornerstone for the Company, driven by renowned scientists. For more information about Revance, please visit us at www.revance.com. What Revance invests in you: Competitive Compensation including base salary and annual performance bonus. Flexible PTO, holidays, and parental leave. Generous healthcare benefits, HSA match, 401k match, employer paid life and disability insurance, pet insurance, wellness discounts and much more! This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.” Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.", "summaryDescription" : "Senior Manager, Digital Delivery at Revance. Skills: Digital marketing, Web initiatives, Campaign management, Project delivery. Lead planning, prioritization, and execution of digital marketing. Serve as primary liaison between Brand Marketing, Creative,", "postedDate" : "2026-06-14T05:19:10.550", "createdAt" : "2026-06-14T05:19:10.550", "lastUpdated" : "2026-06-15T05:01:09.051", "ingestTimestamp" : "2026-06-14T05:19:10.550", "mongoId" : "6a2c6afa74d8ee00a090f9e5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Version control practices", "Leadership", "Organized", "Digital marketing", "Web initiatives", "Campaign management", "Project delivery", "Stakeholder management", "Operational leadership", "Strategic account lead", "Cross-functional partnership", "Risk mitigation", "Delivery commitments", "Quality assurance", "Process improvement", "Governance frameworks", "Operational best practices", "Delivery performance", "Project plans", "Timelines", "Deliverables", "Dependencies", "Risks", "Project status", "Project management activities", "Kickoffs", "Status meetings", "Stakeholder reviews", "Retrospectives", "PMP", "Agile", "Program management certification", "Digital marketing channels", "Promotional claims review", "Regulatory requirements", "Brand storytelling", "Content marketing", "Agile certification", "Monday.com", "Ziflow", "Lucid" ], "skillCount" : 41, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 845.23724, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8bd574d8ee00a0973e1b", "title" : "Senior Manager, Digital Analytics", "company" : "Gen Digital", "industry" : "Finance & Business Performance", "salary" : { "min" : 188000.0, "max" : 216000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "USA - New York, NY", "locations" : [ "USA - New York, NY", "USA - Mountain View, CA", "USA - Tempe, AZ" ], "timestamp" : "2026-06-15T09:34:34.880", "fingerprint" : "c93a3afcf2d70c0ae2aeecbdbc3bbd2db7e07358057602c1003da46180cd0750", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/gen-digital/5aad1b19-6093-4b34-9137-034ca5712d94/application", "externalId" : "5aad1b19-6093-4b34-9137-034ca5712d94", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "JavaScript, HTML, CSS, SQL", "professionalSkills" : [ "Data layer strategy", "Tag governance", "Web instrumentation", "Marketing tagging", "Privacy compliance" ], "hardSkillsList" : [ "Web analytics", "Tag management", "Data collection", "Data structuring", "Data flow management", "Schema definition", "Naming conventions", "Event taxonomy", "Variable standards", "Client-side tagging", "Server-side tagging", "Data fidelity", "Privacy compliance", "Tag audits", "QA validation", "Third-party tag configuration", "User behavior tracking", "Funnel tracking", "Event tracking", "SPA tracking", "Debugging", "SDK integration", "Conversion attribution", "Consent management", "Cookie governance" ], "hardSkills" : [ { "name" : "Web analytics", "level" : "intermediate" }, { "name" : "Tag management", "level" : "intermediate" }, { "name" : "Data collection", "level" : "intermediate" }, { "name" : "Data structuring", "level" : "intermediate" }, { "name" : "Data flow management", "level" : "intermediate" }, { "name" : "Schema definition", "level" : "intermediate" }, { "name" : "Naming conventions", "level" : "intermediate" }, { "name" : "Event taxonomy", "level" : "intermediate" }, { "name" : "Variable standards", "level" : "intermediate" }, { "name" : "Client-side tagging", "level" : "intermediate" }, { "name" : "Server-side tagging", "level" : "intermediate" }, { "name" : "Data fidelity", "level" : "intermediate" }, { "name" : "Privacy compliance", "level" : "intermediate" }, { "name" : "Tag audits", "level" : "intermediate" }, { "name" : "QA validation", "level" : "intermediate" }, { "name" : "Third-party tag configuration", "level" : "intermediate" }, { "name" : "User behavior tracking", "level" : "intermediate" }, { "name" : "Funnel tracking", "level" : "intermediate" }, { "name" : "Event tracking", "level" : "intermediate" }, { "name" : "SPA tracking", "level" : "intermediate" }, { "name" : "Debugging", "level" : "intermediate" }, { "name" : "SDK integration", "level" : "intermediate" }, { "name" : "Conversion attribution", "level" : "intermediate" }, { "name" : "Consent management", "level" : "intermediate" }, { "name" : "Cookie governance", "level" : "intermediate" } ], "majorSkills" : "Web measurement infrastructure, Data layer specification, Tealium tag governance, Amplitude analytics", "majorSkillsList" : [ "Web measurement infrastructure", "Data layer specification", "Tealium tag governance", "Amplitude analytics" ], "coreResponsibilities" : "Define data layer specification, Maintain data layer schema, Establish naming conventions, Approve data layer changes, Own Tealium iQ implementation, Lead tag deployment strategy, Define tag governance standards, Onboard third-party vendor tags, Define instrumentation strategy, Implement data layer pushes, Own QA and validation process, Drive instrumentation-first development, Own marketing tag ecosystem, Manage cookie governance framework", "teamCollaboration" : "Partner with product engineering; Partner with product management; Partner with data engineering; Partner with marketing teams; Partner with adtech teams; Liaise with legal; Liaise with engineering", "domainKnowledge" : "Digital analytics; Tag management; Web instrumentation; Marketing tagging; Privacy regulations; GDPR; CCPA/CPRA; ePrivacy; Cookie governance; Consent management; Server-side tagging; Customer data platforms", "domainList" : [ "digital-analytics", "tag-management", "web-instrumentation", "marketing-tagging", "privacy-regulations", "gdpr", "ccpa-cpra", "eprivacy", "cookie-governance", "consent-management", "server-side-tagging", "customer-data-platforms" ], "domainSpecificKnowledge" : [ "Digital analytics", "Tag management", "Web instrumentation", "Marketing tagging", "Privacy regulations", "GDPR", "CCPA/CPRA", "ePrivacy", "Cookie governance", "Consent management", "Server-side tagging", "Customer data platforms" ], "toolProficiency" : [ "Tealium", "Amplitude", "Google Tag Manager", "Adobe Launch", "OneTrust", "Cookiebot", "FullStory", "Heap" ], "communicationSkills" : "Translate technical concepts", "documentationSkills" : "Documentation", "qualificationsBasic" : "5+ years experience, SQL proficiency, JavaScript proficiency", "qualificationsPreferred" : "Tealium AudienceStream experience a plus, Experience with consent management platforms, Familiarity with server-side tagging, Experience with other tag management systems, Exposure to adjacent tools, Experience in cybersecurity product environment, Familiarity with SQL and data warehouse querying", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT GEN: Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we’d love you to be part of Gen. ABOUT THE ROLE: Gen Digital operates a portfolio of consumer security and privacy brands serving hundreds of millions of users worldwide. Every product decision, marketing dollar, and growth initiative depends on a single question: what is the data actually telling us? This role is the answer. The Digital Analytics & Tag Management Lead owns Gen's end-to-end web measurement infrastructure. You are the primary technical authority on how behavioral data is collected, structured, and delivered for our web properties — from the data layer specification through Tealium tag governance, web instrumentation, marketing tagging, cookie and consent management, and the Amplitude digital analytics platform. You lead a team of individual contributors and serve as the primary internal stakeholder for what the data layer should look like, ensuring it reliably powers product analytics, marketing measurement, and privacy compliance at global scale. KEY RESPONSIBILITIES: Data Layer Strategy & Governance - Serve as the primary internal stakeholder for Gen's data layer; Engineering still owns much of this , but you need to be defining and maintaining the specification that governs what data is collected, how it is structured, and how it flows to all downstream consumers. - Author and maintain the canonical data layer schema across web properties; own versioning, change management, and documentation. - Establish naming conventions, event taxonomy, and variable standards that enable consistent analytics across product lines and geographies. - Partner with product engineering, product management, and data engineering to review and approve any changes to the data layer before deployment. Tealium Tag Management - Own the enterprise Tealium iQ implementation end-to-end: tag library health, load rules, data layer variable configuration, publish workflows, and environment management. - Lead the strategy for client-side and server-side tag deployment, evaluating trade-offs between performance, data fidelity, and privacy compliance. - Define and enforce tag governance standards: tag audits, deprecation of legacy tracking, QA validation processes, and deployment approvals. - Partner with marketing and adtech teams to onboard, configure, and maintain third-party vendor tags within the Tealium ecosystem. Web Instrumentation - Define the instrumentation strategy for Gen's web and mobile web properties — determining what user behaviors, funnels, and events must be tracked to support product and marketing decisions. - Collaborate with front-end engineers to implement and validate data layer pushes, ensuring accurate event capture across SPA and traditional page architectures. - Own the QA and validation process for all instrumentation changes, including debugging via browser dev tools, Tealium's data trace, and Amplitude's event validation. - Drive a culture of instrumentation-first feature development: new product features ship with tracking requirements defined before code is written. Marketing Tagging & Privacy - Own the marketing tag ecosystem — paid search, paid social, affiliate, email, and display — ensuring tags fire correctly, attributing conversions accurately, and respecting user consent state. - Serve as the primary liaison between marketing, legal, and engineering on tagging-related privacy compliance: GDPR, CCPA/CPRA, and emerging global regulations. - Manage the cookie governance framework: audit and classify all cookies set across Gen properties, maintain the cookie inventory, and ensure alignment with disclosed privacy policies. - Own the consent management platform (CMP) configuration within Tealium, ensuring tag suppression, consent signal propagation, and opt-out behavior function correctly across all regions. - Partner with the privacy and legal teams on data residency requirements, PII redaction in tracking payloads, and incident response when a privacy issue involves tagging or instrumentation. Amplitude — Digital Analytics Platform - Own the Amplitude platform as Gen's primary digital analytics tool: contract, vendor relationship, governance model, and roadmap for adoption across product and marketing teams. - Define and enforce the Amplitude data governance model — taxonomy, event naming standards, user property conventions, and project/space structure — ensuring a trustworthy, self-service analytics environment. - Drive Amplitude adoption across product managers, growth managers, and marketers; build training materials, conduct workshops, and establish best practices so stakeholders can answer their own questions. - Own the Amplitude SDK integration strategy and instrumentation quality: work with engineering teams to ensure SDKs are correctly implemented, events are validated, and the platform reflects the canonical data layer spec. - Manage the integration between Tealium and Amplitude, ensuring data flows reliably, identity stitching is consistent, and the platform receives a clean, governed event stream. - Lead the evaluation of Amplitude feature releases and adjacent tooling (e.g., Amplitude Experiment for A/B testing, Amplitude CDP capabilities) and recommend adoption where it delivers clear value. People Management - Manage and mentor a team of 2-3 ICs, providing weekly 1:1s, clear performance feedback, and development plans aligned to the career framework. - Build succession plans, eliminate single points of failure, and develop the team's collective capability in data layer design, tag management, privacy, and Amplitude. - Participate in hiring: define role requirements, build interview panels, shadow interviewers, and make hire/no-hire decisions as the hiring manager. - Contribute meaningfully to the codebase on non-critical-path work — leading by example on code quality, process adherence, and high-quality pull requests. ABOUT YOU: Required - Bachelor’s degree in Computer Science, or a related field; Master’s or Ph.D. preferred. - 10+ years of experience in digital analytics, web measurement, or marketing technology, with at least 3–5 years in a formal people management role, demonstrating proficiency in all core management competencies. - Deep hands-on expertise with Tealium iQ: tag deployment, data layer configuration, load rules, extensions, and publish workflows; Tealium AudienceStream experience is a strong plus. - Proven ownership of a data layer at enterprise scale — authoring specs, governing changes, and partnering with engineering teams on implementation. - Expert-level understanding of web instrumentation: JavaScript event tracking, SPA tracking patterns, data layer pushes, browser debugging, and SDK integration. - Fluency in marketing tagging ecosystems: paid search (Google, Microsoft), paid social (Meta, TikTok), affiliate and display pixels, conversion APIs, and server-side tagging. - Hands-on experience with Amplitude, including SDK integration, taxonomy governance, and enabling self-service analytics for non-technical stakeholders. - Working knowledge of privacy regulations (GDPR, CCPA/CPRA, ePrivacy) and how they intersect with tagging, cookies, consent management, and data collection. - Proficiency in JavaScript and HTML/CSS sufficient to read, write, and debug custom tag code, data layer implementations, and instrumentation scripts. - Strong cross-functional communication: able to translate highly technical tagging and data layer concepts into clear requirements for engineers, privacy/legal teams, and marketing stakeholders. Preferred - Experience with consent management platforms (OneTrust, Cookiebot, or Tealium's native CMP) and IAB TCF / Google Consent Mode v2. - Familiarity with server-side tagging architectures and their privacy advantages over pure client-side approaches. - Experience with other enterprise tag management systems (Adobe Launch, Google Tag Manager) sufficient to assess migration and interoperability scenarios. - Exposure to adjacent tools in the measurement stack: session replay (FullStory, Heap), A/B testing platforms, and customer data platforms (CDPs). - Experience operating in a cybersecurity or consumer privacy-focused product environment, where data minimization is a core design constraint. - Familiarity with SQL and data warehouse querying (Snowflake, BigQuery) for validating upstream data quality. WHAT’S NEXT…. - Recruiter Interview - 1st Round Interview - 2nd Round Interview - Final Interview", "summaryDescription" : "Senior Manager, Digital Analytics at Gen Digital. Skills: Web measurement infrastructure, Data layer specification, Tealium tag governance, Amplitude analytics. Define data layer specification. Maintain data layer schema", "createdAt" : "2026-06-14T09:39:54.647", "lastUpdated" : "2026-06-15T09:34:34.880", "ingestTimestamp" : "2026-06-14T09:39:54.647", "mongoId" : "6a2c8bd574d8ee00a0973e1b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 188000, "salaryAnnualMax" : 216000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Web analytics", "Tag management", "Data collection", "Data structuring", "Data flow management", "Schema definition", "Naming conventions", "Event taxonomy", "Variable standards", "Client-side tagging", "Server-side tagging", "Data fidelity", "Privacy compliance", "Tag audits", "QA validation", "Third-party tag configuration", "User behavior tracking", "Funnel tracking", "Event tracking", "SPA tracking", "Debugging", "SDK integration", "Conversion attribution", "Consent management", "Cookie governance", "Web measurement infrastructure", "Data layer specification", "Tealium tag governance", "Amplitude analytics", "Data layer strategy", "Tag governance", "Web instrumentation", "Marketing tagging", "Digital analytics", "Privacy regulations", "GDPR", "CCPA/CPRA", "ePrivacy", "Customer data platforms", "Tealium", "Amplitude", "Google Tag Manager", "Adobe Launch", "OneTrust", "Cookiebot", "FullStory", "Heap" ], "skillCount" : 47, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 838.5704, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2cf9a574d8ee00a0a9b4bb", "title" : "Customer Experience - Enablement Manager", "company" : "Lightspeed", "industry" : "Sales", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Manager in the SaaS industry in Berlin, Germany, with adjustments for seniority and company size." }, "location" : "Berlin", "locations" : [ "Berlin" ], "certifications" : [ "Role-specific certifications" ], "timestamp" : "2026-06-15T08:37:59.562", "fingerprint" : "1604c0a9ce5488346fae4ac263977d2f48482283f6b5f8b74f0e8075c50fe83d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/lightspeedhq/dfa34869-6196-4725-9eee-d14fbe26dc81/application", "externalId" : "dfa34869-6196-4725-9eee-d14fbe26dc81", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.5173885,13.3951309" }, { "city" : "Ghent", "country" : "Belgium", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.0538286,3.7250121" } ], "locationText" : "Berlin, Germany; Ghent, Belgium", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer Success", "Customer Retention", "Customer Satisfaction", "Value Realization", "Training Design", "Training Development", "Training Implementation", "Training Measurement", "Onboarding Training", "Upskilling Programs", "Group Training", "Cross-functional Collaboration", "Content Relevance", "Organizational Goals Alignment", "Feedback Implementation", "Program Enhancement", "Knowledge Retention", "Certification Success", "Skill Application", "Manager Feedback" ], "hardSkillsList" : [ "Role-specific certifications", "Training programs", "Learning methods", "Online tests", "Role-playing exercises", "Job simulations", "Cohort-based training", "Individual training", "Group sessions", "Workshops", "One-on-one coaching", "Subject matter experts", "Functional leaders", "Stakeholders", "Training content", "Training modules", "Knowledge retention", "Certification success rates", "Real-world application", "Monthly reports", "New hire onboarding", "Expansion conversations", "SPIN framework", "System training", "Workflows", "Pipeline management", "Product launches", "Client positioning", "Practical labs", "Hands-on practice", "Expansion Expert program", "Regional nuance", "EMEA alignment", "Business outcomes", "Role-specific KPIs", "Expansion NRR", "Opportunity count", "Closed won rate", "Upsell rate", "Payments penetration", "Program impact", "Onboarding programs", "Upskilling programs", "Bootcamp training", "Training formats", "Live workshops", "Self-paced courses", "Data-driven adjustments", "Learner engagement", "Customer-centric roles", "Customer journey impact", "Learning environment", "Learning management systems", "Digital tools", "Training tracking", "Analytical mindset", "Training outcomes measurement" ], "softSkillsList" : [ "Engaging Facilitator" ], "hardSkills" : [ { "name" : "Role-specific certifications", "level" : "intermediate" }, { "name" : "Training programs", "level" : "intermediate" }, { "name" : "Learning methods", "level" : "intermediate" }, { "name" : "Online tests", "level" : "intermediate" }, { "name" : "Role-playing exercises", "level" : "intermediate" }, { "name" : "Job simulations", "level" : "intermediate" }, { "name" : "Cohort-based training", "level" : "intermediate" }, { "name" : "Individual training", "level" : "intermediate" }, { "name" : "Group sessions", "level" : "intermediate" }, { "name" : "Workshops", "level" : "intermediate" }, { "name" : "One-on-one coaching", "level" : "intermediate" }, { "name" : "Subject matter experts", "level" : "intermediate" }, { "name" : "Functional leaders", "level" : "intermediate" }, { "name" : "Stakeholders", "level" : "intermediate" }, { "name" : "Training content", "level" : "intermediate" }, { "name" : "Training modules", "level" : "intermediate" }, { "name" : "Knowledge retention", "level" : "intermediate" }, { "name" : "Certification success rates", "level" : "intermediate" }, { "name" : "Real-world application", "level" : "intermediate" }, { "name" : "Monthly reports", "level" : "intermediate" }, { "name" : "New hire onboarding", "level" : "intermediate" }, { "name" : "Expansion conversations", "level" : "intermediate" }, { "name" : "SPIN framework", "level" : "intermediate" }, { "name" : "System training", "level" : "intermediate" }, { "name" : "Workflows", "level" : "intermediate" }, { "name" : "Pipeline management", "level" : "intermediate" }, { "name" : "Product launches", "level" : "intermediate" }, { "name" : "Client positioning", "level" : "intermediate" }, { "name" : "Practical labs", "level" : "intermediate" }, { "name" : "Hands-on practice", "level" : "intermediate" }, { "name" : "Expansion Expert program", "level" : "intermediate" }, { "name" : "Regional nuance", "level" : "intermediate" }, { "name" : "EMEA alignment", "level" : "intermediate" }, { "name" : "Business outcomes", "level" : "intermediate" }, { "name" : "Role-specific KPIs", "level" : "intermediate" }, { "name" : "Expansion NRR", "level" : "intermediate" }, { "name" : "Opportunity count", "level" : "intermediate" }, { "name" : "Closed won rate", "level" : "intermediate" }, { "name" : "Upsell rate", "level" : "intermediate" }, { "name" : "Payments penetration", "level" : "intermediate" }, { "name" : "Program impact", "level" : "intermediate" }, { "name" : "Onboarding programs", "level" : "intermediate" }, { "name" : "Upskilling programs", "level" : "intermediate" }, { "name" : "Bootcamp training", "level" : "intermediate" }, { "name" : "Training formats", "level" : "intermediate" }, { "name" : "Live workshops", "level" : "intermediate" }, { "name" : "Self-paced courses", "level" : "intermediate" }, { "name" : "Data-driven adjustments", "level" : "intermediate" }, { "name" : "Learner engagement", "level" : "intermediate" }, { "name" : "Customer-centric roles", "level" : "intermediate" }, { "name" : "Customer journey impact", "level" : "intermediate" }, { "name" : "Learning environment", "level" : "intermediate" }, { "name" : "Learning management systems", "level" : "intermediate" }, { "name" : "Digital tools", "level" : "intermediate" }, { "name" : "Training tracking", "level" : "intermediate" }, { "name" : "Analytical mindset", "level" : "intermediate" }, { "name" : "Training outcomes measurement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Engaging Facilitator" } ], "majorSkills" : "Customer Enablement, Training Delivery, Curriculum Development", "majorSkillsList" : [ "Customer Enablement", "Training Delivery", "Curriculum Development" ], "coreResponsibilities" : "Execute new hire training programs, Develop tailored training programs, Deliver upskilling programs, Facilitate group training, Collaborate cross-functionally, Continuously improve programs, Track training effectiveness, Prepare monthly reports, Strengthen AM confidence, Define expansion conversation framework, Provide system training, Create product launch template, Offer practical labs, Support Expansion Expert program, Include regional nuance", "teamCollaboration" : "Cross-functional stakeholders; Subject matter experts; Functional leaders", "domainKnowledge" : "Customer Experience; Revenue Enablement; Expansion Team; Account Management; Customer Organization; Sales Enablement; Customer Journey; Commerce Platform; Retail; Hospitality; Golf Businesses", "domainList" : [ "customer-experience", "revenue-enablement", "expansion-team", "account-management", "customer-organization", "sales-enablement", "customer-journey", "commerce-platform", "retail", "hospitality", "golf-businesses" ], "domainSpecificKnowledge" : [ "Customer Experience", "Revenue Enablement", "Expansion Team", "Account Management", "Customer Organization", "Sales Enablement", "Customer Journey", "Commerce Platform", "Retail", "Hospitality", "Golf Businesses" ], "toolProficiency" : [ "Learning management systems", "Digital tools" ], "communicationSkills" : "Excellent communication", "problemSolvingSkills" : "Analytical Mindset", "specialRequirements" : "Native speaker of the region", "outcomesObjectives" : "Certification success rate; Onboarding completion rate; Participant satisfaction score; Knowledge retention and application; Training quality and engagement; Influence role-specific KPIs; Improve training programs", "qualificationsBasic" : "3+ years experience, Native speaker of the region", "qualificationsPreferred" : "Customer Experience environment experience, Customer-facing environment experience", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "CX [EXPANSION] ENABLEMENT MANAGER Location: Berlin, Ghent This role requires being a native speaker of the region to ensure full linguistic and cultural fluency. PURPOSE OF THE ROLE Part of the Revenue [GTM] Enablement Team, reporting to Manager, Revenue Enablement, in this role you will be leading the design, development, implementation and measurement of training initiatives for both new hires and current team members in the Customers Organization with a key focus on the the Expansion Team, consisting of 50+ Account Managers, ensuring they are equipped with the skills and certifications needed to deliver outstanding customer experiences. This role offers a unique opportunity to impact our customers by enhancing the capabilities of our internal front-line teams. KEY RESPONSIBILITIES Generic responsibilities: - Execute New Hire Training Programs: Lead onboarding training to ensure new hires are fully prepared to pass role-specific certifications and begin delivering value quickly. Training programs cover the competencies, skills and processes required to succeed in the roles. - Develop Tailored Training Programs: Create live and self-paced training modules, incorporating diverse learning methods such as online tests, role-playing exercises, and job simulations. - Deliver Upskilling Programs: Conduct bootcamps, cohort-based and individual training to certify existing team members on updated standards and certifications, ensuring all staff are aligned with current and evolving best practices. - Facilitate Group Training: Engage new and current team members with group sessions, workshops, and one-on-one coaching sessions, adjusting for different learning styles and needs. - Collaborate Cross-Functionally: Partner with subject matter experts, functional leaders, and other stakeholders to ensure training content is relevant and aligned with organizational goals. - Continuously Improve Programs: Gather feedback and implement enhancements to training modules, keeping content fresh, engaging, and impactful for both new and existing team members. - Track Training Effectiveness: Monitor training impact by measuring knowledge retention, certification success rates, and real-world application, continually refining programs for optimal results. Prepare and present monthly reports on new hire onboarding progress and other training initiatives Specific responsibilities: - Strengthen AM confidence with clear, accessible content that supports both retention and growth. - Define a simple, repeatable framework for expansion conversations (e.g., using SPIN as the base), so AMs can plug in any product or offer and follow a consistent approach. - Provide system training and workflows so AMs know exactly where to find data, how to prep for conversations, and how to manage their pipeline. - Create an easy-to-use template for new product launches, helping AMs understand the value, key talking points, and how to position it with clients. - Offer practical “labs” or hands-on practice that AMs can access anytime to build confidence. - Support the Expansion Expert program with aligned, focused enablement. - Include regional nuance while still building a shared way of working across EMEA. KPI'S Enablement Outputs related: - Certification Success Rate: High pass rates for new hires and current team members on role-specific certifications. - Onboarding Completion Rate: Ensuring new hires complete all training and are certified within expected timelines. - Participant Satisfaction Score: High feedback scores reflecting relevance and quality of training programs. - Knowledge Retention and Application: Evidence of skill application in daily work through follow-up evaluations and manager feedback. - Training Quality and Engagement: Regular improvements to training materials based on feedback, resulting in increased engagement and knowledge retention. Business Outcomes related: - Influence role-specific KPIs, such as: expansion NRR, #opportunities, closed won rate on upsell, payments penetration, etc.—to measure program impact and progress against goals. EXPERIENCE - Proven [3+] experience in a training, coaching, or learning and development role, ideally within a Customer Experience or Customer-facing environment. - Strong familiarity with onboarding and upskilling programs, including cohort-based and bootcamp training models. - Experience developing and delivering various training formats, from live workshops to self-paced online courses. - Demonstrated ability to track training effectiveness and make data-driven adjustments. - Excellent communication skills with the ability to engage learners of all levels. ATTRIBUTES & SKILLS What will help you kick ass in this role? - Customer-Centric: Deep understanding of customer-focused roles and their impact on the customer journey. - Engaging Facilitator: Skilled at creating an interactive, positive learning environment that motivates and inspires. - Adaptable and Flexible: Able to pivot training methods and content to meet the evolving needs of a dynamic organization. - Tech-Savvy: Comfortable with using learning management systems (LMS) and digital tools to create, deliver, and track training programs. - Analytical Mindset: Able to assess and measure training outcomes, driving continuous improvement. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. ", "summaryDescription" : "Customer Experience - Enablement Manager at Lightspeed. Skills: Customer Enablement, Training Delivery, Curriculum Development. Execute new hire training programs. Develop tailored training programs", "createdAt" : "2026-06-14T04:32:27.038", "lastUpdated" : "2026-06-15T08:37:59.562", "ingestTimestamp" : "2026-06-14T04:32:27.038", "mongoId" : "6a2cf9a574d8ee00a0a9b4bb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Role-specific certifications", "Training programs", "Learning methods", "Online tests", "Role-playing exercises", "Job simulations", "Cohort-based training", "Individual training", "Group sessions", "Workshops", "One-on-one coaching", "Subject matter experts", "Functional leaders", "Stakeholders", "Training content", "Training modules", "Knowledge retention", "Certification success rates", "Real-world application", "Monthly reports", "New hire onboarding", "Expansion conversations", "SPIN framework", "System training", "Workflows", "Pipeline management", "Product launches", "Client positioning", "Practical labs", "Hands-on practice", "Expansion Expert program", "Regional nuance", "EMEA alignment", "Business outcomes", "Role-specific KPIs", "Expansion NRR", "Opportunity count", "Closed won rate", "Upsell rate", "Payments penetration", "Program impact", "Onboarding programs", "Upskilling programs", "Bootcamp training", "Training formats", "Live workshops", "Self-paced courses", "Data-driven adjustments", "Learner engagement", "Customer-centric roles", "Customer journey impact", "Learning environment", "Learning management systems", "Digital tools", "Training tracking", "Analytical mindset", "Training outcomes measurement", "Engaging Facilitator", "Customer Enablement", "Training Delivery", "Curriculum Development", "Customer Success", "Customer Retention", "Customer Satisfaction", "Value Realization", "Training Design", "Training Development", "Training Implementation", "Training Measurement", "Onboarding Training", "Upskilling Programs", "Group Training", "Cross-functional Collaboration", "Content Relevance", "Organizational Goals Alignment", "Feedback Implementation", "Program Enhancement", "Knowledge Retention", "Certification Success", "Skill Application", "Manager Feedback", "Customer Experience", "Revenue Enablement", "Expansion Team", "Account Management", "Customer Organization", "Sales Enablement", "Customer Journey", "Commerce Platform", "Retail", "Hospitality", "Golf Businesses" ], "skillCount" : 92, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 836.605, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c650374d8ee00a08fc320", "title" : "Customer Experience (CX) Manager", "company" : "Bet-David Consulting", "industry" : "Consulting", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Customer Experience Manager in Fort Lauderdale, United States, adjusted for the consulting industry and company size." }, "location" : "Fort Lauderdale, FL", "locations" : [ "Fort Lauderdale, FL" ], "timestamp" : "2026-06-16T01:24:52.491", "fingerprint" : "02b7ef5e305408aa9dad0aaeb9940dff823915fcbfe9398df240b9c583d455eb", "source" : "jazzhr", "language" : "en", "externalId" : "z886IblKZG", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fort Lauderdale", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "26.1223084,-80.1433786" } ], "locationText" : "Fort Lauderdale, Florida, United States", "experienceLevel" : "Manager", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "remoteFriendly" : false, "summaryDescription" : "Customer Experience (CX) Manager at Bet-David Consulting. Focus on customer relationships. Focus on customer retention", "createdAt" : "2026-06-14T20:42:24.726", "lastUpdated" : "2026-06-16T01:24:52.491", "ingestTimestamp" : "2026-06-14T20:42:24.726", "mongoId" : "6a2c650374d8ee00a08fc320", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.5555556, "_score" : 827.3983, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307febf292fd229c05f8fb", "title" : "Senior Product Manager – Core Experience", "company" : "tastytrade", "industry" : "FinTech", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on 2024-2025 market data for a Senior Product Manager in Chicago, IL, adjusted for the FinTech industry and company size." }, "location" : "Chicago, Illinois, United States", "locations" : [ "Chicago", "Illinois", "United States" ], "timestamp" : "2026-06-16T11:05:35.157", "fingerprint" : "73c270089113b35d352fa4939c44b864b037940b5226b3d6efd0ae4bb62cb179", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tastytrade/jobs/6015688004", "externalId" : "6015688004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, Machine learning", "professionalSkills" : [ "Product strategy", "Roadmap development", "Business case development", "Market research", "Stakeholder management", "Prioritization", "Non-functional requirements definition" ], "hardSkillsList" : [ "Data-driven frameworks", "ROI projections", "KPI definition", "Prototyping", "A/B testing", "Advanced analytics" ], "hardSkills" : [ { "name" : "Data-driven frameworks", "level" : "intermediate" }, { "name" : "ROI projections", "level" : "intermediate" }, { "name" : "KPI definition", "level" : "intermediate" }, { "name" : "Prototyping", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Advanced analytics", "level" : "intermediate" } ], "majorSkills" : "Product management, Platform ownership, Consumer experience", "majorSkillsList" : [ "Product management", "Platform ownership", "Consumer experience" ], "coreResponsibilities" : "Own customer journey, Own critical experiences and feature builds, Support onboarding, fraud and account security, funding flows,, Set platform standards, Partner with design and engineering, Establish navigation patterns, shared UI components, and design, Own accessibility standards, Ensure shared components, navigation frameworks, and onboarding flows, Drive measurable business outcomes, Develop product strategy, Translate business vision into executable plans, Use data-driven frameworks to measure impact, Define metrics for platform health and customer progression, Hold yourself accountable to metrics, Navigate complexity and stakeholder relationships, Operate as connective tissue between vertical product teams, Resolve prioritization conflicts, Contribute to shared conventions, Ensure platform-level decisions serve business and end customers, Communicate confidently with executive stakeholders, Translate between technical and business perspectives, Leverage emerging technologies, Use AI and emerging technologies to enhance product, Solve customer problems more effectively, Establish monitoring strategies, Ensure ongoing adherence to performance, security, and reliability", "teamCollaboration" : "Cross-functional teams; 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Translate between technical and business perspectives", "continuousLearning" : "Annual educational / conference stipend", "innovationCreativity" : "Leverage emerging technologies; Use AI and emerging technologies", "problemSolvingSkills" : "Resolve prioritization conflicts; Troubleshooting", "outcomesObjectives" : "Improve activation rates; Improve funding conversion; Improve feature discoverability; Improve cross-sell", "qualificationsBasic" : "6+ years product management experience, Demonstrated success driving complex, cross-functional product initiatives on multi-PM teams, Deep expertise in consumer-facing experiences, Proficiency with advanced PM methods, Experience leveraging AI and machine learning, Excellent communication and collaboration skills, Ability to tailor messaging to diverse stakeholders, Track record of influencing without authority", "qualificationsPreferred" : "Experience in fintech or adjacent regulated industry, Retail trading, brokerage operations, or financial markets technology experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Company Name: IG US Holdings, Inc. Role: Senior Product Manager, Core Experience Location: Chicago, IL - Hybrid (3 days/week in office) Our Product Team manages the portfolio of features and enhancements that power tastytrade, guiding each initiative from initial concept through discovery, build, deployment, and continuous improvement. We're hiring a Senior Product Manager to own the foundation every tastytrade customer touches — the core platform experience across mobile, web, and desktop including onboarding, discovery, and the connections between our vertical trading products. This role reports into the Lead Product Manager and is a high-visibility role with real platform ownership and significant cross-functional influence. tastytrade's product org is actively growing, and this role is part of that build. You'll have the opportunity to help shape not just the core platform experience, but the ways of working and sharing conventions that scale with the team. What You’ll Do: Own the customer journey Own critical experiences and feature builds to support onboarding, fraud and account security, funding flows, and account management. Set platform standards Partner with design and engineering to establish the navigation patterns, shared UI components, and design conventions that create a consistent experience across tastytrade's products and platforms. Own accessibility standards as a platform-level commitment, ensuring shared components, navigation frameworks, and onboarding flows meet or exceed WCAG guidelines. Drive measurable business outcomes: Develop product strategy that translates business vision into executable plans, using data-driven frameworks to measure impact through OKRs and KPIs — with particular focus on activation rates, funding conversion, feature discoverability, and cross-sell. Build business cases with ROI projections and conduct market research to inform strategic direction. Define the metrics that matter for platform health and customer progression and hold yourself accountable to them. Navigate complexity and stakeholder relationships Operate as the connective tissue between vertical product teams (equities, options, futures, FX, etc.) and the broader organization —helping resolve prioritization conflicts, contributing to shared conventions, and ensuring that platform-level decisions serve both the business and end customers well. Communicate confidently with executive stakeholders while effectively translating between technical and business perspectives. Leverage emerging technologies Use AI and emerging technologies to enhance product capabilities and solve customer problems more effectively — from smarter onboarding personalization to intelligent cross-sell surfaces and proactive account management tools. Establish monitoring strategies to ensure ongoing adherence to performance, security, and reliability requirements for post-launch. Who You Are: 6+ years of product management experience with demonstrated success driving complex, cross-functional product initiatives on multi-PM teams Consumer Experience & Discovery: Deep expertise in consumer-facing experiences that span mobile and web, with a strong point of view on navigation, information architecture, onboarding, and product discovery and design. You've thought hard about how customers progress through a product over time, not just how they use it in a single session Strong technical and commercial acumen: you can define comprehensive non-functional requirements and work in lockstep with engineering teams while building business cases and tracking financial metrics tied to product performance Proficiency with advanced PM methods and emerging technologies: Skilled with prototyping, A/B testing, advanced analytics, and road mapping platforms, with experience leveraging AI and machine learning to optimize product capabilities Excellent communication and collaboration skills: Able to tailor messaging to diverse stakeholders from engineers to executives, with a track record of influencing without authority across teams with competing priorities Passion for empowering individual traders and improving the trading experience through data-driven insights and strategic decision-making Strongly Preferred Experience: Experience in fintech or an adjacent regulated industry (e. g. insurance, gaming) or retail trading, brokerage operations, or financial markets technology is a meaningful advantage — you understand that platform decisions carry compliance and operational weight, not just UX tradeoffs Company Perks + Benefits:    Performance Bonuses    Stock Purchase Options    Medical/Vision/Dental Benefits  401k Plan   Annual educational / conference stipend 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)    10 Paid Sick Days    Gym Membership Reimbursement    Commuter Benefits    Pet Insurance    Wellness & Mental Health Programs    Charitable Donation Matching    Two Paid Volunteer Days Off    Daily catered lunch when in the office    Full kitchen with snacks and beverages    In-building gym    Shuttle to/from Metra    Office located in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars Base Salary Range: $150,000 - $190,000 The actual salary offered will be based on the candidate's level of experience and qualifications. Discretionary Performance Bonus: 15-20% of base salary based on individual and company performance. About IGNA + tasty IG North America is home to tastytrade, tastylive & tastyfx—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG|tasty – the future gets built here. Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars. tastytrade | tastylive  | tastyfx 1330 W Fulton Market, Chicago, IL 60607   *Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! ", "summaryDescription" : "Senior Product Manager – Core Experience at tastytrade. Skills: Product management, Platform ownership, Consumer experience. Own customer journey. Own critical experiences and feature builds", "postedDate" : "2026-06-16T01:20:04.294", "createdAt" : "2026-06-16T01:20:04.294", "lastUpdated" : "2026-06-16T11:05:35.157", "ingestTimestamp" : "2026-06-16T01:20:04.294", "mongoId" : "6a307febf292fd229c05f8fb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 215000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Data-driven frameworks", "ROI projections", "KPI definition", "Prototyping", "A/B testing", "Advanced analytics", "Product management", "Platform ownership", "Consumer experience", "Product strategy", "Roadmap development", "Business case development", "Market research", "Stakeholder management", "Prioritization", "Non-functional requirements definition", "Roadmapping", "OKRs", "KPIs", "Trading products", "Financial markets", "Brokerage operations", "Fintech", "Regulated industry", "Information architecture", "Product discovery", "Platform standards", "Accessibility standards", "WCAG guidelines", "Fraud and account security", "Funding flows", "Account management", "Roadmapping platforms" ], "skillCount" : 33, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 813.8521, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307615f292fd229c0162c6", "title" : "Senior Product Manager – Core Experience", "company" : "IG US Holdings, Inc.", "industry" : "FinTech", "salary" : { "min" : 165000.0, "max" : 235000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in Chicago, adjusted for the FinTech industry and company size." }, "location" : "Chicago, Illinois, United States", "locations" : [ "Chicago", "Illinois", "United States" ], "timestamp" : "2026-06-16T11:09:25.505", "fingerprint" : "7f9deb48b9e041f8297200a8c8d1c593ae363ec7c596d085d74fbb7872c123d0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tastylive/jobs/6015691004", "externalId" : "6015691004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, Machine learning", "professionalSkills" : [ "Product strategy", "Business cases", "Market research", "Financial metrics", "Non-functional requirements" ], "hardSkillsList" : [ "Prototyping", "A/B testing", "Advanced analytics", "Roadmapping" ], "hardSkills" : [ { "name" : "Prototyping", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Advanced analytics", "level" : "intermediate" }, { "name" : "Roadmapping", "level" : "intermediate" } ], "majorSkills" : "Product strategy, Platform ownership, Consumer experience", "majorSkillsList" : [ "Product strategy", "Platform ownership", "Consumer experience" ], "coreResponsibilities" : "Own customer journey, Own critical experiences, Own feature builds, Support onboarding, Support fraud, Support account security, Support funding flows, Support account management, Set platform standards, Partner with design, Partner with engineering, Establish navigation patterns, Establish shared UI components, Establish design conventions, Own accessibility standards, Drive measurable business outcomes, Develop product strategy, Translate business vision, Measure impact, Build business cases, Conduct market research, Define metrics, Hold yourself accountable, Navigate complexity, Manage stakeholder relationships, Operate as connective tissue, Resolve prioritization conflicts, Contribute to shared conventions, Ensure platform decisions serve business, Ensure platform decisions serve customers, Communicate with executive stakeholders, Translate between technical and business, Leverage emerging technologies, Enhance product capabilities, Solve customer problems, Establish monitoring strategies, Ensure adherence to requirements", "teamCollaboration" : "Cross-functional teams; 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Improve cross-sell", "qualificationsBasic" : "6+ years product management experience, Consumer experience expertise, Technical and commercial acumen, Advanced PM methods proficiency, Emerging technologies experience, Excellent communication skills, Excellent collaboration skills", "qualificationsPreferred" : "Fintech experience preferred, Adjacent regulated industry experience preferred, Retail trading experience preferred, Brokerage operations experience preferred, Financial markets technology experience preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Company Name: IG US Holdings, Inc. Role: Senior Product Manager, Core Experience Location: Chicago, IL - Hybrid (3 days/week in office) Our Product Team manages the portfolio of features and enhancements that power tastytrade, guiding each initiative from initial concept through discovery, build, deployment, and continuous improvement. We're hiring a Senior Product Manager to own the foundation every tastytrade customer touches — the core platform experience across mobile, web, and desktop including onboarding, discovery, and the connections between our vertical trading products. This role reports into the Lead Product Manager and is a high-visibility role with real platform ownership and significant cross-functional influence. tastytrade's product org is actively growing, and this role is part of that build. You'll have the opportunity to help shape not just the core platform experience, but the ways of working and sharing conventions that scale with the team. What You’ll Do: Own the customer journey Own critical experiences and feature builds to support onboarding, fraud and account security, funding flows, and account management. Set platform standards Partner with design and engineering to establish the navigation patterns, shared UI components, and design conventions that create a consistent experience across tastytrade's products and platforms. Own accessibility standards as a platform-level commitment, ensuring shared components, navigation frameworks, and onboarding flows meet or exceed WCAG guidelines. Drive measurable business outcomes: Develop product strategy that translates business vision into executable plans, using data-driven frameworks to measure impact through OKRs and KPIs — with particular focus on activation rates, funding conversion, feature discoverability, and cross-sell. Build business cases with ROI projections and conduct market research to inform strategic direction. Define the metrics that matter for platform health and customer progression and hold yourself accountable to them. Navigate complexity and stakeholder relationships Operate as the connective tissue between vertical product teams (equities, options, futures, FX, etc.) and the broader organization —helping resolve prioritization conflicts, contributing to shared conventions, and ensuring that platform-level decisions serve both the business and end customers well. Communicate confidently with executive stakeholders while effectively translating between technical and business perspectives. Leverage emerging technologies Use AI and emerging technologies to enhance product capabilities and solve customer problems more effectively — from smarter onboarding personalization to intelligent cross-sell surfaces and proactive account management tools. Establish monitoring strategies to ensure ongoing adherence to performance, security, and reliability requirements for post-launch. Who You Are: 6+ years of product management experience with demonstrated success driving complex, cross-functional product initiatives on multi-PM teams Consumer Experience & Discovery: Deep expertise in consumer-facing experiences that span mobile and web, with a strong point of view on navigation, information architecture, onboarding, and product discovery and design. You've thought hard about how customers progress through a product over time, not just how they use it in a single session Strong technical and commercial acumen: you can define comprehensive non-functional requirements and work in lockstep with engineering teams while building business cases and tracking financial metrics tied to product performance Proficiency with advanced PM methods and emerging technologies: Skilled with prototyping, A/B testing, advanced analytics, and road mapping platforms, with experience leveraging AI and machine learning to optimize product capabilities Excellent communication and collaboration skills: Able to tailor messaging to diverse stakeholders from engineers to executives, with a track record of influencing without authority across teams with competing priorities Passion for empowering individual traders and improving the trading experience through data-driven insights and strategic decision-making Strongly Preferred Experience: Experience in fintech or an adjacent regulated industry (e. g. insurance, gaming) or retail trading, brokerage operations, or financial markets technology is a meaningful advantage — you understand that platform decisions carry compliance and operational weight, not just UX tradeoffs Company Perks + Benefits:    Performance Bonuses    Stock Purchase Options    Medical/Vision/Dental Benefits  401k Plan   Annual educational / conference stipend 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)    10 Paid Sick Days    Gym Membership Reimbursement    Commuter Benefits    Pet Insurance    Wellness & Mental Health Programs    Charitable Donation Matching    Two Paid Volunteer Days Off    Daily catered lunch when in the office    Full kitchen with snacks and beverages    In-building gym    Shuttle to/from Metra    Office located in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars Base Salary Range: $150,000 - $190,000 The actual salary offered will be based on the candidate's level of experience and qualifications. Discretionary Performance Bonus: 15-20% of base salary based on individual and company performance. About IGNA + tasty IG North America is home to tastytrade, tastylive & tastyfx—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG|tasty – the future gets built here. Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars. tastytrade | tastylive  | tastyfx 1330 W Fulton Market, Chicago, IL 60607   *Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! ", "summaryDescription" : "Senior Product Manager – Core Experience at IG US Holdings, Inc.. Skills: Product strategy, Platform ownership, Consumer experience. Own customer journey. Own critical experiences", "postedDate" : "2026-06-16T01:18:33.027", "createdAt" : "2026-06-16T01:18:33.027", "lastUpdated" : "2026-06-16T11:09:25.505", "ingestTimestamp" : "2026-06-16T01:18:33.027", "mongoId" : "6a307615f292fd229c0162c6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 165000, "salaryAnnualMax" : 235000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Prototyping", "A/B testing", "Advanced analytics", "Roadmapping", "Product strategy", "Platform ownership", "Consumer experience", "Business cases", "Market research", "Financial metrics", "Non-functional requirements", "Roadmap planning", "Consumer-facing experiences", "Mobile and web", "Onboarding", "Product discovery", "Fintech", "Trading experience", "Brokerage operations", "Financial markets", "Roadmapping platforms" ], "skillCount" : 21, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 813.2172, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cbdb874d8ee00a09fe512", "title" : "Senior Digital Marketer", "company" : "Kenect", "industry" : "SaaS", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Digital Marketer in Pleasant Grove, UT, adjusted for the SaaS industry and company size." }, "location" : "Pleasant Grove, US", "locations" : [ "Pleasant Grove", "US" ], "timestamp" : "2026-06-15T03:34:17.421", "fingerprint" : "c916f38e83ed80eccabeb9202a298bc2284d7f25c53962536b619885644c01e7", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://kenect.breezy.hr/p/81efd8704bd8-senior-digital-marketer", "externalId" : "81efd8704bd8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pleasant Grove", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.3640349,-111.7386884" } ], "locationText" : "Pleasant Grove, Utah, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "majorSkills" : "Digital marketing, Brand strategy, Customer acquisition", "majorSkillsList" : [ "Digital marketing", "Brand strategy", "Customer acquisition" ], "coreResponsibilities" : "Manage digital acquisition channels, Manage online footprint", "qualificationsBasic" : "5+ years experience", "workSiteFlexibility" : "Onsite", "rawDescription" : "Kenect is seeking a highly skilled, autonomous, and results-driven Senior Digital Marketer to join our team in Utah. In this role, you will have complete ownership of our digital acquisition channels and online footprint. We are looking for a seasoned professional with 5+ years of experience who ca", "summaryDescription" : "Senior Digital Marketer at Kenect. Skills: Digital marketing, Brand strategy, Customer acquisition. Manage digital acquisition channels. Manage online footprint", "createdAt" : "2026-06-14T01:35:39.257", "lastUpdated" : "2026-06-15T03:34:17.421", "ingestTimestamp" : "2026-06-14T01:35:39.257", "mongoId" : "6a2cbdb874d8ee00a09fe512", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Digital marketing", "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "skillCount" : 5, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 810.83716, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7db074d8ee00a095072f", "title" : "Offering and Pricing Lead", "company" : "OMP", "industry" : "SaaS", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Offering and Pricing Lead in the SaaS industry in Antwerp, Belgium, adjusted for seniority and company size." }, "location" : "BE-Antwerp", "locations" : [ "BE-Antwerp", "BE-Ghent", "BE-Wavre", "DE-Cologne", "DE-Mannheim", "ES-Barcelona", "FR-Paris", "NL-Rotterdam" ], "timestamp" : "2026-06-15T07:01:45.981", "fingerprint" : "22eb3dfa5dbb73de4f489fc49ff2d56dbaef13a6f7d43fc71a1e90a1a93ba8d0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/ompexternaljobboards/jobs/4673013101", "externalId" : "4673013101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Antwerp", "country" : "Belgium", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.2211097,4.3997081" } ], "locationText" : "Antwerp, Belgium", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Pricing strategy", "Commercial acumen", "Contract drafting", "Contract review", "Cross-functional project management" ], "hardSkillsList" : [ "Pricing modeling" ], "softSkillsList" : [ "Assertive communicator", "Collaborative communicator" ], "hardSkills" : [ { "name" : "Pricing modeling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Assertive communicator" }, { "name" : "Collaborative communicator" } ], "majorSkills" : "Commercial offering, Pricing models, Deal management", "majorSkillsList" : [ "Commercial offering", "Pricing models", "Deal management" ], "coreResponsibilities" : "Define commercial offering structure, Maintain commercial offering structure, Define pricing policies, Maintain pricing policies, Develop pricing models, Create offer templates, Maintain offer templates, Build pricing scenarios, Build costing scenarios, Support sales negotiations, Provide pricing guidance, Provide commercial expertise, Review complex proposals, Monitor adherence commercial standards, Track pricing KPIs, Track costing KPIs, Report insights commercial leadership, Support renewals, Improve pricing processes, Improve contracting processes, Improve billing processes", "teamCollaboration" : "Partner with Commercial teams; Partner with Legal teams; Partner with Business Administration; Partner with Account Management; Collaborate cross-functionally", "domainKnowledge" : "SaaS pricing models; Contract structures; Commercial best practices; B2B SaaS environment; Enterprise software environment", "domainList" : [ "saas-pricing-models", "contract-structures", "commercial-best-practices", "b2b-saas-environment", "enterprise-software-environment" ], "domainSpecificKnowledge" : [ "SaaS pricing models", "Contract structures", "Commercial best practices", "B2B SaaS environment", "Enterprise software environment" ], "communicationSkills" : "Negotiation; Business judgement", "problemSolvingSkills" : "Analytical; Structured approach", "specialRequirements" : "Frequent onsite presence", "qualificationsBasic" : "8+ years relevant experience, University degree Business Administration, In-depth knowledge SaaS pricing, Excellent communication skills, Excellent negotiation skills, Excellent business judgement skills, Analytical skills, Structured approach problem-solving, Hands-on mindset, Ability work across functions, Ability work across locations, Ability work across seniority levels, Excellent English skills", "qualificationsPreferred" : "Other language skills a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Your challenge As an Offering and Pricing Lead, you are in charge of the commercial offering and pricing at OMP, both for OMP’s SaaS supply chain planning products and our consulting services. Your mission is to shape OMP’s offering, define adequate pricing models fit for the different industries served by OMP, and actively participate in their correct application. You work both on a strategic and hands-on level, supporting OMP’s commercial organization in building competitive pricing proposals, ensuring high-quality standards in all offers, and improving pricing-related processes across the company. You partner closely with our Commercial, Legal, Business Administration, and Account Management teams to work on complex B2B deals worldwide where you are responsible for overseeing correct application of OMP’s pricing policies. You ensure pricing consistency, contractual alignment, and commercial excellence throughout the customer lifecycle — from first offer to contract renewal. You are responsible for: Defining and maintaining OMP’s commercial offering structure, including SaaS, services, and upcoming solutions, together with related pricing policies and materials. Developing pricing models for new products, features, and services, ensuring consistency with the overall commercial and market strategy. Creating and maintaining standardized offer templates and commercial materials to support consistent and efficient proposal development. Building pricing and costing scenarios for deals based on size, industry and complexity to support informed commercial decisions. Acting as a hands-on deal desk expert, supporting sales during negotiations with timely, accurate pricing guidance and commercial expertise. Reviewing complex proposals to ensure alignment with pricing guidelines, company strategy, and contractual frameworks. Safeguarding deal quality and pricing consistency by acting as a gatekeeper and monitoring adherence to commercial standards. Tracking pricing and costing KPIs, reporting insights to commercial leadership, supporting renewals with account teams, and collaborating cross-functionally to improve pricing, contracting, and billing processes. Your team As our new Offering & Pricing Lead, you’ll join the Offering and Pricing team. Your profile Essential talents and qualifications: 8+ years of relevant experience in a pricing, commercial, or deal management role within a B2B SaaS or enterprise software environment. A university degree in Business Administration, Economics, or a related field (or equivalent experience). In-depth knowledge of SaaS pricing models, contract structures, and commercial best practices. Excellent communication, negotiation, and business judgement skills. Strong analytical skills with a structured, data-driven approach to problem-solving. A team player who can also work independently. A hands-on mindset with the ability to work across functions, locations, and seniority levels. Based in Belgium or willing to relocate to Belgium. This role falls under our Internal Services department, and therefore very frequent onsite presence at our HQ is required. Excellent communication skills in English. Soft skills Analytical and structured thinker Assertive yet collaborative communicator Detail-oriented Strong sense of ownership and accountability Hard skills Pricing strategy and modeling Commercial acumen Contract drafting and review Cross-functional project management Language skills Required: · English A plus: · Any other language", "summaryDescription" : "Offering and Pricing Lead at OMP. Skills: Commercial offering, Pricing models, Deal management. Define commercial offering structure. Maintain commercial offering structure", "postedDate" : "2026-06-14T09:15:51.365", "createdAt" : "2026-06-14T09:15:51.365", "lastUpdated" : "2026-06-15T07:01:45.981", "ingestTimestamp" : "2026-06-14T09:15:51.365", "mongoId" : "6a2c7db074d8ee00a095072f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Pricing modeling", "Assertive communicator", "Collaborative communicator", "Commercial offering", "Pricing models", "Deal management", "Pricing strategy", "Commercial acumen", "Contract drafting", "Contract review", "Cross-functional project management", "SaaS pricing models", "Contract structures", "Commercial best practices", "B2B SaaS environment", "Enterprise software environment" ], "skillCount" : 16, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 809.44696, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305a8ef292fd229cf5293a", "title" : "Customer Experience Specialist", "company" : "Autotrader", "industry" : "E-Commerce", "salary" : { "min" : 27000.0, "max" : 29000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Manchester", "locations" : [ "Manchester" ], "timestamp" : "2026-06-16T07:31:44.563", "fingerprint" : "7d4ba7c8184b5db8d7c35ff6f52ac1e97053d9a64d14222f0dbbd3e61fd21fe7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/autotrader/jobs/4245745101", "externalId" : "4245745101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Problem solving", "Adaptability" ], "hardSkillsList" : [ "Multi-tasking", "Troubleshooting technical problems" ], "hardSkills" : [ { "name" : "Multi-tasking", "level" : "intermediate" }, { "name" : "Troubleshooting technical problems", "level" : "intermediate" } ], "majorSkills" : "Customer relationship management, Customer satisfaction, Value realization", "majorSkillsList" : [ "Customer relationship management", "Customer satisfaction", "Value realization" ], "coreResponsibilities" : "Address customer needs, Manage customer interactions, Manage customer conversations simultaneously, Create a seamless and positive journey, Resolve issues efficiently, Ensure customer satisfaction, Troubleshoot technical problems with customer adverts, Escalate complex cases to appropriate teams", "teamCollaboration" : "Collaborate with colleagues; Work together to deliver outstanding results", "domainKnowledge" : "Automotive marketplace", "domainList" : [ "automotive-marketplace" ], "domainSpecificKnowledge" : [ "Automotive marketplace" ], "toolProficiency" : [ "Live chat platform" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem solving; Troubleshooting", "outcomesObjectives" : "Contribute to 88% customer satisfaction score", "qualificationsBasic" : "Experienced in customer service, Natural verbal and written communicator, Solutions champion, Service expert, Team player, Friendly, approachable, warm, welcoming, Comfortable embracing new tools and systems", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Autotrader You’ve probably heard of Autotrader, but do you know what we’re all about?   We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.    At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.  Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.  About the job We’re on the lookout for Customer Experience Specialists to be the friendly voice of our team in our Manchester office. You’ll play a key role in helping customers lease, buy, or sell their vehicles, contributing to our brilliant 88% customer satisfaction score. Our KPIs are centred on how effectively and thoughtfully you address our customers’ needs, making your role crucial to delivering the impressive service we’re known for. The team handles an impressive 13,000 customer interactions every month across inbound calls, emails, and live chat. As part of the team, you’ll rotate between these channels throughout the week, managing an average of 50 interactions per day. Multi-tasking is a must in this role—especially on our live chat platform, where you’ll expertly manage up to three customer conversations simultaneously. Your ability to juggle multiple tasks while maintaining excellent service will make a significant impact on the overall customer experience. Our customers rely on you for a variety of needs, from leasing enquiries to guidance on advertising their vehicles. In every interaction, your goal will be to create a seamless and positive journey, resolving issues efficiently and ensuring satisfaction. You'll also troubleshoot technical problems with customer adverts, escalating complex cases to the appropriate teams to keep everything running smoothly. We know our customers have high expectations, and we’re looking for individuals who can confidently manage a high volume of queries with patience, professionalism, and a calm demeanour. If you’re ready to make a difference and thrive in a fast-paced, customer-focused environment, this could be the perfect role for you. What we're looking for Experienced in customer service, a natural verbal and written communicator who engages effortlessly with all kinds of customers, making every interaction positive and memorable Solutions champion who is driven to go the extra mile, solving problems creatively and adapting your approach to suit each unique customer Service expert that is curious to be in the know, staying up to date with our products and services to deliver the right information at the right time Team player who collaborates with colleagues, sharing updates and working together to deliver outstanding results Friendly, approachable, warm, welcoming, and always ready to create a genuine connection with every customer Someone who can display, and be proud of, our values Digital mindset - you don’t have to be an expert with technology but comfortable embracing new tools and systems During our application process, you will be asked three questions to help us learn more about you, your skills and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further Have a read of Phoebe's blog (here) to understand what it’s like working on the team, and listen to one of the managers, Nadia, on our Roadmap podcast (here), to understand how far customer service has come at Autotrader. Hours The working hours for this role are 9.00am - 5.30pm, Monday to Saturday. If you work on a Saturday or bank holiday, you will then get a day off during the week. The number of Saturdays you work can vary throughout the year and rota’s are shared well in advance so you can plan ahead. We may explore Sunday hours if the business needs us to. Benefits and more We’re offering a salary of £27,000 - £29,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. And you'll receive 28 days holiday, plus bank holidays and comprehensive private medical cover. That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more. On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad. #LI-LG1 #LI-Hybrid", "summaryDescription" : "Customer Experience Specialist at Autotrader. Skills: Customer relationship management, Customer satisfaction, Value realization. Address customer needs. Manage customer interactions", "postedDate" : "2026-06-15T23:22:23.858", "createdAt" : "2026-06-15T23:22:23.858", "lastUpdated" : "2026-06-16T07:31:44.563", "ingestTimestamp" : "2026-06-15T23:22:23.858", "mongoId" : "6a305a8ef292fd229cf5293a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Multi-tasking", "Troubleshooting technical problems", "Customer relationship management", "Customer satisfaction", "Value realization", "Customer service", "Problem solving", "Adaptability", "Automotive marketplace", "Live chat platform" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 803.9268, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec09174d8ee00a0e9f3af", "title" : "Customer Experience Manager", "company" : "Five Below", "industry" : "Retail", "salary" : { "min" : 18.0, "max" : 18.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Highland, IL 62249", "locations" : [ "Highland, IL 62249", "United States of America" ], "timestamp" : "2026-06-16T04:51:24.107", "fingerprint" : "73b26d2bfea8daf2294fde6de33df1e0d4a8de2e4f6f3f4305ed95d817ec9eb3", "source" : "workday", "language" : "en", "applyUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Highland-IL-62249/Customer-Experience-Manager_JR88730", "externalId" : "JR88730", "industryFunction" : { }, "locationPoint" : "42.28538,-71.15672", "structuredLocations" : [ { "city" : "Highland", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.7395743,-89.6714882" } ], "locationText" : "Highland, Illinois, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceLevel" : "Manager", "professionalSkills" : [ "Customer service", "Sales management", "Team leadership" ], "hardSkillsList" : [ "Sales forecasting", "Merchandising", "Inventory control" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Merchandising", "level" : "intermediate" }, { "name" : "Inventory control", "level" : "intermediate" } ], "majorSkills" : "Customer experience, Sales generation, Team management", "majorSkillsList" : [ "Customer experience", "Sales generation", "Team management" ], "coreResponsibilities" : "Drive store sales and profitability, Ensure exceptional customer experiences, Manage and develop store team, Oversee store operations, Maintain visual merchandising standards, Manage inventory levels, Implement company policies and procedures, Achieve sales targets", "teamCollaboration" : "Store team; District managers; Corporate partners", "domainKnowledge" : "Retail operations; Customer behavior; Merchandising principles", "domainList" : [ "retail-operations", "customer-behavior", "merchandising-principles" ], "domainSpecificKnowledge" : [ "Retail operations", "Customer behavior", "Merchandising principles" ], "toolProficiency" : [ "POS systems", "Microsoft Office Suite" ], "communicationSkills" : "Customer interaction; Team communication; Sales reporting", "continuousLearning" : "Training programs", "problemSolvingSkills" : "Customer issue resolution; Operational efficiency", "outcomesObjectives" : "Increase store revenue; Improve customer satisfaction scores; Reduce staff turnover; Maintain operational standards", "qualificationsBasic" : "High School diploma or equivalent, 2+ years of experience in a retail leadership role", "qualificationsPreferred" : "Bachelor's degree in Business or related field, Experience with inventory management systems, Visual merchandising experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $18.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Customer Experience Manager at Five Below. Skills: Customer experience, Sales generation, Team management. Drive store sales and profitability. 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Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $16.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Customer Experience Manager at Five Below. Skills: Customer experience, Sales management, Retail operations. Drive sales and achieve revenue targets. 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Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $15.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Customer Experience Manager at Five Below. Skills: Sales, Customer experience, Team management. Drive store sales and profitability. 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Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $15.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Customer Experience Manager at Five Below. Skills: Customer experience, Sales support, Retail operations. Assist customers with inquiries and purchases. Process sales transactions accurately", "postedDate" : "2026-06-11T21:28:55.428", "createdAt" : "2026-06-14T21:28:55.413", "lastUpdated" : "2026-06-16T00:55:43.491", "ingestTimestamp" : "2026-06-14T21:28:55.413", "mongoId" : "6a2ec09174d8ee00a0e9f39d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Covington-LA-70433/Customer-Experience-Manager_JR88746", "salaryAnnualMin" : 31200, "salaryAnnualMax" : 31200, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Customer relationship management", "Sales reporting", "Customer experience", "Sales support", "Retail operations", "Customer service", "Inventory management", "Retail sales", "Customer service principles", "Inventory control", "POS systems", "Microsoft Office Suite" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 797.3384, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec09174d8ee00a0e9f392", "title" : "Customer Experience Manager", "company" : "Five Below", "industry" : "Retail", "salary" : { "min" : 15.0, "max" : 15.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Southampton, PA 18966", "locations" : [ "Southampton, PA 18966", "United States of America" ], "timestamp" : "2026-06-15T21:30:12.997", "fingerprint" : "cd11c814da55ce5bfa55ebe05791a64d1996f818b5fa55e5b53ef32d08ecb6b9", "source" : "workday", "language" : "en", "applyUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Southampton-PA-18966/Customer-Experience-Manager_JR84131-1", "externalId" : "JR84131", "industryFunction" : { }, "locationPoint" : "42.22926,-72.73009", "structuredLocations" : [ { "city" : "Southampton", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.1742759,-75.0437814" } ], "locationText" : "Southampton, Pennsylvania, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceLevel" : "Manager", "professionalSkills" : [ "Customer service", "Sales support", "Inventory management" ], "hardSkillsList" : [ "Customer relationship management", "Sales reporting" ], "hardSkills" : [ { "name" : "Customer relationship management", "level" : "intermediate" }, { "name" : "Sales reporting", "level" : "intermediate" } ], "majorSkills" : "Customer experience, Sales support, Revenue generation", "majorSkillsList" : [ "Customer experience", "Sales support", "Revenue generation" ], "coreResponsibilities" : "Assist customers with inquiries and purchases, Process sales transactions accurately, Maintain store appearance and organization, Manage inventory levels, Support sales team efforts, Achieve sales targets, Handle customer complaints, Provide product information", "teamCollaboration" : "Sales team; Store management", "domainKnowledge" : "Retail sales; Customer service principles", "domainList" : [ "retail-sales", "customer-service-principles" ], "domainSpecificKnowledge" : [ "Retail sales", "Customer service principles" ], "toolProficiency" : [ "POS systems", "CRM software" ], "communicationSkills" : "Customer interaction; Sales communication", "problemSolvingSkills" : "Customer issue resolution", "outcomesObjectives" : "Meet or exceed sales goals; Enhance customer satisfaction; Maintain accurate inventory", "qualificationsBasic" : "2+ years of experience in a customer-facing role, High School Diploma or GED", "qualificationsPreferred" : "Bachelor's degree in Business, Marketing, or related field, Experience with retail inventory management systems, Experience with visual merchandising", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $15.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Customer Experience Manager at Five Below. Skills: Customer experience, Sales support, Revenue generation. Assist customers with inquiries and purchases. Process sales transactions accurately", "postedDate" : "2026-06-11T20:58:32.202", "createdAt" : "2026-06-14T20:58:32.133", "lastUpdated" : "2026-06-15T21:30:12.997", "ingestTimestamp" : "2026-06-14T20:58:32.133", "mongoId" : "6a2ec09174d8ee00a0e9f392", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Southampton-PA-18966/Customer-Experience-Manager_JR84131-1", "salaryAnnualMin" : 31200, "salaryAnnualMax" : 31200, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Customer relationship management", "Sales reporting", "Customer experience", "Sales support", "Revenue generation", "Customer service", "Inventory management", "Retail sales", "Customer service principles", "POS systems", "CRM software" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 795.71826, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5dd174d8ee00a08deca0", "title" : "Customer Experience Assistant Manager", "company" : "Brilliant Earth", "salary" : { "min" : 65000.0, "max" : 70000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "San Jose, CA", "locations" : [ "San Jose", "CA" ], "timestamp" : "2026-06-15T00:36:55.775", "fingerprint" : "079963f1ede923667322d3da3c325a6b95ccaf17056eef3ca4144e9136031f2d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/brilliantearth/jobs/4240004009", "externalId" : "4240004009", "structuredLocations" : [ { "city" : "San Jose", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3361663,-121.8905910" } ], "locationText" : "San Jose, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "CRM software", "professionalSkills" : [ "Sales targets", "Team KPIs", "Customer service", "Visual merchandising" ], "hardSkillsList" : [ "Recruiting", "Team management", "Customer experience", "Sales management", "Process improvement", "Scheduling" ], "softSkillsList" : [ "Leadership", "Problem-solving", "Adaptability", "Time management", "Accountability", "Critical thinking" ], "hardSkills" : [ { "name" : "Recruiting", "level" : "intermediate" }, { "name" : "Team management", "level" : "intermediate" }, { "name" : "Customer experience", "level" : "intermediate" }, { "name" : "Sales management", "level" : "intermediate" }, { "name" : "Process improvement", "level" : "intermediate" }, { "name" : "Scheduling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Problem-solving" }, { "name" : "Adaptability" }, { "name" : "Time management" }, { "name" : "Accountability" }, { "name" : "Critical thinking" } ], "majorSkills" : "Customer experience, Team leadership, Sales management", "majorSkillsList" : [ "Customer experience", "Team leadership", "Sales management" ], "coreResponsibilities" : "Assist in recruitment and management of Customer Experience, Achieve sales targets, Meet team KPIs, Provide luxury experience to customers, Maintain efficient and functional showroom, Uphold high standard of customer service, Create memorable customer experiences, Guide customers through purchasing decisions, Respond to customer inquiries, Ensure team upholds high standards, Conduct in-person customer appointments, Present jewelry in private showroom, Improve customer experience, Design efficiency improvement initiatives, Implement efficiency improvement initiatives, Develop policies for efficiency, Develop procedures for efficiency, Problem-solve customer experience escalations, Partner with operations for escalations, Partner with customer care for escalations, Create team schedule, Maintain team schedule, Provide coverage for duties, Provide coverage for appointments, Maintain luxury environment in showroom, Uphold visual merchandising standards, Maintain planogram, Update planogram, Maintain seasonal roll-outs, Update seasonal roll-outs, Maintain decor, Update decor, Maintain signage, Update signage, Conduct visual merchandising reviews, Collaborate across departments", "teamCollaboration" : "Cross-departmental collaboration; Operations partnership; Customer care partnership", "domainKnowledge" : "Fine jewelry; Luxury goods", "domainList" : [ "fine-jewelry", "luxury-goods" ], "domainSpecificKnowledge" : [ "Fine jewelry", "Luxury goods" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Leadership training; Professional skills training; Diversity & inclusion training; Tuition reimbursement", "problemSolvingSkills" : "Problem-solving; Troubleshooting escalations", "outcomesObjectives" : "Achieve sales goals; Exceed sales goals; Achieve customer experience goals; Exceed customer experience goals", "qualificationsBasic" : "Experience managing people in retail, Direct-to-consumer sales experience, Store leadership experience, Keyholder experience", "qualificationsPreferred" : "BA degree or equivalent, Keyholder experience a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Customer Experience Assistant Manager - San Jose, CA Position Overview: The Customer Experience Assistant Manager for our San Jose, CA location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. This role is in person at our showroom in San Jose, CA. The ideal candidate will be able to work a full-time schedule that includes weekend days. The targeted budget for this position is $65-$70k annually. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities: Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers. Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service. Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs. Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team. Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment. Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures. Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers. Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments. Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews. Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care. Specific qualifications: Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams BA degree or equivalent preferred A true passion for helping people and creating positive customer service experiences Highly organized with focus on execution, problem-solving, and improving processes Motivated self-starter with high efficiency work style, while maintaining attention to detail Excellent written and verbal communication Ability to think critically and adapt quickly in a flexible environment Exceptional time management skills and accountability Team player with the ability to work collaboratively to achieve business goals Robust CRM software experience Entrepreneurial spirit / self-starter Commitment to respect and inclusion in the workplace Interest in socially and environmentally responsible organizations and products What We Offer At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! Set Schedule. We offer consistent weekly hours, and 2 consecutive days off. Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more! Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry. Sales Incentive Programs. Incentive programs to recognize and reward performance. Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering. Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month! 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year. Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. Disability and Life insurance. 100% employer-paid. Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call! #IND333 Applications are being reviewed on a rolling basis. More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.", "summaryDescription" : "Customer Experience Assistant Manager at Brilliant Earth. Skills: Customer experience, Team leadership, Sales management. Assist in recruitment and management of Customer Experience. Achieve sales targets", "postedDate" : "2026-06-12T21:39:15.553", "createdAt" : "2026-06-12T21:39:15.553", "lastUpdated" : "2026-06-15T00:36:55.775", "ingestTimestamp" : "2026-06-12T21:39:15.553", "mongoId" : "6a2c5dd174d8ee00a08deca0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 70000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Recruiting", "Team management", "Customer experience", "Sales management", "Process improvement", "Scheduling", "Leadership", "Problem-solving", "Adaptability", "Time management", "Accountability", "Critical thinking", "Team leadership", "Sales targets", "Team KPIs", "Customer service", "Visual merchandising", "Fine jewelry", "Luxury goods" ], "skillCount" : 19, "jobCategory" : "other", "jobSubcategory" : "cx-showrooms", "dataQualityScore" : 1.0, "_score" : 795.2228, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cea3d74d8ee00a0a70601", "title" : "Customer Experience Manager (Dealer & Fleet)", "company" : "Harbinger Motors Inc.", "industry" : "Manufacturing", "salary" : { "min" : 115500.0, "max" : 154500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Manager-level Customer Experience Manager in the Automotive industry in Garden Grove, United States, with adjustments for seniority and company size." }, "location" : "Garden Grove, California, United States", "locations" : [ "Garden Grove", "California", "United States" ], "timestamp" : "2026-06-16T04:36:21.646", "fingerprint" : "ada6d9f14ccb6e6c817ddd354830437f51326b5aa1457cbd38638c7df6955bff", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/harbingermotors/jobs/5164392007", "externalId" : "5164392007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Garden Grove", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7746292,-117.9463717" } ], "locationText" : "Garden Grove, California, United States", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer relationship management", "Customer journey mapping", "Continuous improvement" ], "hardSkillsList" : [ "Customer feedback analysis", "Dealer onboarding", "Customer support" ], "hardSkills" : [ { "name" : "Customer feedback analysis", "level" : "intermediate" }, { "name" : "Dealer onboarding", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" } ], "majorSkills" : "Customer experience management, Dealer relationship management, Customer satisfaction", "majorSkillsList" : [ "Customer experience management", "Dealer relationship management", "Customer satisfaction" ], "coreResponsibilities" : "Lead dealer, fleet, and customer satisfaction initiatives, Monitor holistic customer journey, Drive robust dealer engagement, Facilitate critical communications across internal departments, Spearhead continuous improvement programs, Optimize customer loyalty, Elevate dealer satisfaction, Serve as principal relationship manager for assigned dealers, Facilitate regular engagement meetings, Ensure comprehensive dealer onboarding, Provide dealer support, Collect customer feedback, Analyze customer feedback, Present customer feedback to executive leadership, Identify recurring themes, Identify strategic opportunities", "teamCollaboration" : "Internal departments; Executive leadership", "domainKnowledge" : "Electric vehicles; Medium-duty EVs; Commercial EVs", "domainList" : [ "electric-vehicles", "medium-duty-evs", "commercial-evs" ], "domainSpecificKnowledge" : [ "Electric vehicles", "Medium-duty EVs", "Commercial EVs" ], "communicationSkills" : "Customer feedback presentation", "problemSolvingSkills" : "Identify strategic opportunities", "outcomesObjectives" : "Optimize customer loyalty; Elevate dealer satisfaction", "qualificationsBasic" : "5+ years customer experience management, Experience with dealer and fleet management, Experience with customer satisfaction initiatives", "qualificationsPreferred" : "Experience in EV industry preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Harbinger Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation. Job Overview: Harbinger is seeking an experienced Customer Experience (CX) Manager to lead dealer, fleet, and customer satisfaction initiatives throughout the ownership lifecycle. In this pivotal role, you will serve as the primary advocate for our partners and end-users, monitoring the holistic customer journey and driving robust dealer engagement. You will facilitate critical communications across internal departments and spearhead continuous improvement programs designed to optimize customer loyalty, elevate dealer satisfaction, and advance Harbinger’s strategic mission. What You'll Do: Dealer Relationship Management: Serve as the principal relationship manager for assigned dealers and fleet accounts, facilitating regular engagement meetings and ensuring comprehensive dealer onboarding and support. Voice of the Customer (VOC) Leadership: Collect, analyze, and present comprehensive customer feedback regarding sales, delivery, service, parts, and support to executive leadership to identify recurring themes and strategic opportunities. Program (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services. Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.", "summaryDescription" : "Customer Experience Manager (Dealer & Fleet) at Harbinger Motors Inc.. Skills: Customer experience management, Dealer relationship management, Customer satisfaction. Lead dealer, fleet, and customer satisfaction initiatives. Monitor holistic customer journey", "postedDate" : "2026-06-14T18:32:52.148", "createdAt" : "2026-06-14T18:32:52.148", "lastUpdated" : "2026-06-16T04:36:21.646", "ingestTimestamp" : "2026-06-14T18:32:52.148", "mongoId" : "6a2cea3d74d8ee00a0a70601", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115500, "salaryAnnualMax" : 154500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Customer feedback analysis", "Dealer onboarding", "Customer support", "Customer experience management", "Dealer relationship management", "Customer satisfaction", "Customer relationship management", "Customer journey mapping", "Continuous improvement", "Electric vehicles", "Medium-duty EVs", "Commercial EVs" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 793.88824, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5dd174d8ee00a08deca3", "title" : "Customer Experience Assistant Manager", "company" : "Brilliant Earth", "salary" : { "min" : 55000.0, "max" : 60000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Austin, TX", "locations" : [ "Austin", "TX" ], "timestamp" : "2026-06-14T22:34:53.660", "fingerprint" : "d192d5d371a4076510f8dfb51e7b5fd8dc9d6f12ccbf85f47a3f8137393f2c27", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/brilliantearth/jobs/4235882009", "externalId" : "4235882009", "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer service", "Sales targets", "Team KPIs", "Visual merchandising" ], "hardSkillsList" : [ "Recruiting", "Team management", "Customer experience", "Sales management", "Process improvement", "Scheduling", "Visual merchandising" ], "softSkillsList" : [ "Leadership", "Critical thinking", "Adaptability" ], "hardSkills" : [ { "name" : "Recruiting", "level" : "intermediate" }, { "name" : "Team management", "level" : "intermediate" }, { "name" : "Customer experience", "level" : "intermediate" }, { "name" : "Sales management", "level" : "intermediate" }, { "name" : "Process improvement", "level" : "intermediate" }, { "name" : "Scheduling", "level" : "intermediate" }, { "name" : "Visual merchandising", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" }, { "name" : "Adaptability" } ], "majorSkills" : "Customer experience, Team leadership, Sales management", "majorSkillsList" : [ "Customer experience", "Team leadership", "Sales management" ], "coreResponsibilities" : "Assist in recruitment and management, Achieve sales targets, Meet high standard of customer service, Create personalized customer experiences, Guide customers through purchasing decisions, Respond to customer inquiries, Conduct in-person customer appointments, Present jewelry, Improve customer experience, Design efficiency initiatives, Implement policies and procedures, Problem-solve customer experience escalations, Create and maintain team schedule, Provide coverage for duties and appointments, Maintain luxury environment, Uphold visual merchandising standards, Collaborate across departments", "teamCollaboration" : "Across departments; Operations; Merchandising; Retail operations; Marketing; HR; Customer care; Workforce Operations Analysts", "domainKnowledge" : "Fine jewelry; Luxury goods", "domainList" : [ "fine-jewelry", "luxury-goods" ], "domainSpecificKnowledge" : [ "Fine jewelry", "Luxury goods" ], "toolProficiency" : [ "CRM software" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Leadership training; Professional skills training; Diversity & inclusion training; Tuition reimbursement", "problemSolvingSkills" : "Problem-solving; Troubleshooting", "specialRequirements" : "Weekend days, Full-time schedule", "outcomesObjectives" : "Exceed sales goals; Exceed customer experience goals", "qualificationsBasic" : "Experience managing people in retail, Direct-to-consumer sales experience, Store leadership experience, Keyholder experience", "qualificationsPreferred" : "BA degree or equivalent, Keyholder experience a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Customer Experience Assistant Manager - Austin, TX Position Overview: The Customer Experience Assistant Manager for our Austin showroom location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Austin, TX, showroom location. The targeted budget for this position is $55,000 - $60,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities: Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers. Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service. Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs. Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team. Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment. Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures. Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers. Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments. Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews. Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care. Specific qualifications: Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams BA degree or equivalent preferred A true passion for helping people and creating positive customer service experiences Highly organized with focus on execution, problem-solving, and improving processes Motivated self-starter with high efficiency work style, while maintaining attention to detail Excellent written and verbal communication Ability to think critically and adapt quickly in a flexible environment Exceptional time management skills and accountability Team player with the ability to work collaboratively to achieve business goals Robust CRM software experience Entrepreneurial spirit / self-starter Commitment to respect and inclusion in the workplace Interest in socially and environmentally responsible organizations and products What We Offer At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! Set Schedule. We offer consistent weekly hours, and 2 consecutive days off. Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more! Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry. Sales Incentive Programs. Incentive programs to recognize and reward performance. Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering. Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month! 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year. Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. Disability and Life insurance. 100% employer-paid. Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call! Applications are being reviewed on a rolling basis. More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.", "summaryDescription" : "Customer Experience Assistant Manager at Brilliant Earth. Skills: Customer experience, Team leadership, Sales management. Assist in recruitment and management. Achieve sales targets", "postedDate" : "2026-06-12T21:39:36.429", "createdAt" : "2026-06-12T21:39:36.429", "lastUpdated" : "2026-06-14T22:34:53.660", "ingestTimestamp" : "2026-06-12T21:39:36.429", "mongoId" : "6a2c5dd174d8ee00a08deca3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 55000, "salaryAnnualMax" : 60000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Recruiting", "Team management", "Customer experience", "Sales management", "Process improvement", "Scheduling", "Visual merchandising", "Leadership", "Critical thinking", "Adaptability", "Team leadership", "Customer service", "Sales targets", "Team KPIs", "Fine jewelry", "Luxury goods", "CRM software" ], "skillCount" : 17, "jobCategory" : "other", "jobSubcategory" : "cx-showrooms", "dataQualityScore" : 1.0, "_score" : 791.2001, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c5dd174d8ee00a08deca4", "title" : "Customer Experience Sales Manager", "company" : "Brilliant Earth", "salary" : { "min" : 80000.0, "max" : 100000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "San Jose, CA", "locations" : [ "San Jose", "CA" ], "timestamp" : "2026-06-14T23:53:10.391", "fingerprint" : "35e4f434739224c3c9314077c3f7e69c25dd7c61903b8bac0668f266e1c89288", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/brilliantearth/jobs/4240019009", "externalId" : "4240019009", "structuredLocations" : [ { "city" : "San Jose", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3361663,-121.8905910" } ], "locationText" : "San Jose, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "CRM software", "professionalSkills" : [ "Sales performance", "Business growth", "Store performance", "Team development", "Customer experience management", "Visual merchandising", "Retail operations" ], "hardSkillsList" : [ "Sales analysis", "Data analysis", "Performance coaching" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Sales analysis", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Performance coaching", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Sales management, Customer experience, Team leadership", "majorSkillsList" : [ "Sales management", "Customer experience", "Team leadership" ], "coreResponsibilities" : "Recruit, lead, and mentor a team, Meet quarterly sales targets, Demonstrate understanding of business processes and KPIs, Coach team members to achieve performance goals, Drive showroom sales performance, Analyze data, Identify opportunities for improvement, Implement strategic initiatives, Take accountability for showroom and office operations, Ensure high standards of customer service, Ensure high standards of operational efficiency, Implement efficiency improvement initiatives, Implement policies, Implement procedures, Create and maintain team schedule, Ensure coverage for all duties and appointments, Foster an environment of partnership, Foster an environment of positivity, Foster an environment of bias toward action, Inspire the team to excel, Inspire the team to deliver exceptional customer service, Provide ongoing training, Provide coaching, Provide performance feedback, Develop team's skills and capabilities, Participate in sourcing processes, Participate in selection processes, Build teams of high-performing talent, Lead by example in conducting customer appointments, Present jewelry in a luxury goods environment, Seek ways to improve customer experience, Collaborate with customer care team, Resolve escalations, Ensure customer satisfaction, Maintain a luxury environment in showroom, Uphold visual merchandising standards, Uphold retail operations standards, Update planogram, Execute seasonal roll-outs, Respond to customer inquiries via phone, Respond to customer inquiries via email, Respond to customer inquiries via live chat, Ensure personalized service experience, Ensure exceptional service experience, Collaborate across departments, Drive business growth, Drive customer satisfaction, Innovate and bring new ideas, Enhance processes, Enhance customer engagement", "teamCollaboration" : "Cross-functional collaboration; Partner with Workforce Operations Analysts; Collaborate with customer care team; Collaborate across departments", "domainKnowledge" : "Luxury goods; Jewelry retail", "domainList" : [ "luxury-goods", "jewelry-retail" ], "domainSpecificKnowledge" : [ "Luxury goods", "Jewelry retail" ], "toolProficiency" : [ "CRM software" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Leadership training; Professional skills training; Diversity & inclusion training; Tuition reimbursement", "problemSolvingSkills" : "Data analysis; Strategic decision making", "specialRequirements" : "Work weekends, In-person at showroom", "outcomesObjectives" : "Achieve quarterly sales targets; Exceed sales goals; Achieve performance goals; Improve showroom sales performance; Meet highest standards of customer service; Meet highest standards of operational efficiency; Enhance customer experience; Enhance operational performance; Ensure team coverage; Develop team's skills and capabilities; Ensure customer satisfaction", "qualificationsBasic" : "Proven experience managing people in retail or direct-to-consumer sales, Achieving and exceeding sales targets, Leadership abilities, Capacity to inspire and develop a high-performing team, Excellent business acumen, Ability to analyze data and make strategic decisions, Robust CRM software experience, Entrepreneurial spirit, Self-starter mindset, Commitment to respect and inclusion in the workplace, Interest in socially and environmentally responsible organizations and products", "qualificationsPreferred" : "BA degree or equivalent", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Customer Experience Sales Manager - San Jose, CA We are seeking a motivated and dynamic Customer Experience Sales Manager with strong business acumen to lead our team in achieving and exceeding sales goals. This role requires a proactive leader with a deep focus on driving sales performance, ownership of store outcomes, and exceptional leadership abilities. This results-oriented leader will foster a passion for delivering exceptional customer experiences and driving sales performance. The ideal candidate will be able to work a full-time schedule that includes weekends This role is in-person at our San Jose, CA showroom location. The targeted salary budget for this position is $80k - 100k annually. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities: Sales Performance and Business Growth: Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets. Demonstrate a robust understanding of business processes and KPIs, coaching each team member to achieve performance goals. Drive showroom sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives. Ownership of Store Performance: Take full accountability for the showroom and office operations, ensuring they meet the highest standards of customer service and operational efficiency. Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance. Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule, ensuring coverage for all duties and appointments. Leadership and Team Development: Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to excel and deliver exceptional customer service. Provide ongoing training, coaching, and performance feedback to develop the team’s skills and capabilities. Participate in the sourcing and selection processes to build teams of high-performing talent. Lead by example in conducting in-person customer appointments, presenting jewelry in a luxury goods environment. Customer Experience Management: Consistently seek ways to improve the customer experience, collaborating with the customer care team to resolve escalations and ensure customer satisfaction. Maintain a luxury environment in the showroom, upholding visual merchandising and retail operations standards, including planogram updates and seasonal roll-outs. Respond to customer inquiries via phone, email, and live chat, ensuring a personalized and exceptional service experience. Cross-Functional Collaboration: Collaborate across departments, including operations, merchandising, retail operations, marketing, HR, and customer care, to drive business growth and customer satisfaction. Innovate and bring new ideas to enhance processes and customer engagement. Qualifications: Proven experience managing people in retail or direct-to-consumer sales, with a focus on achieving and exceeding sales targets. Strong leadership abilities with the capacity to inspire and develop a high-performing team. Excellent business acumen with the ability to analyze data and make strategic decisions. Exceptional communication skills, both written and verbal. Robust CRM software experience. Entrepreneurial spirit and self-starter mindset. BA degree or equivalent, preferred. Commitment to respect and inclusion in the workplace. Interest in socially and environmentally responsible organizations and products. What We Offer At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! Set Schedule. We offer consistent weekly hours, and 2 consecutive days off. Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more! Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry. Sales Incentive Programs. Incentive programs to recognize and reward performance. Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering. Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month! 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year. Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. Disability and Life insurance. 100% employer-paid. Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call! #IND222 Applications are being reviewed on a rolling basis. More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.", "summaryDescription" : "Customer Experience Sales Manager at Brilliant Earth. Skills: Sales management, Customer experience, Team leadership. Recruit, lead, and mentor a team. Meet quarterly sales targets", "postedDate" : "2026-06-12T21:39:36.450", "createdAt" : "2026-06-12T21:39:36.450", "lastUpdated" : "2026-06-14T23:53:10.391", "ingestTimestamp" : "2026-06-12T21:39:36.450", "mongoId" : "6a2c5dd174d8ee00a08deca4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 100000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Sales analysis", "Data analysis", "Performance coaching", "Leadership", "Mentoring", "Sales management", "Customer experience", "Team leadership", "Sales performance", "Business growth", "Store performance", "Team development", "Customer experience management", "Visual merchandising", "Retail operations", "Luxury goods", "Jewelry retail", "CRM software" ], "skillCount" : 18, "jobCategory" : "other", "jobSubcategory" : "cx-showrooms", "dataQualityScore" : 1.0, "_score" : 789.80945, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c5dd174d8ee00a08dec9e", "title" : "Customer Experience Assistant Manager", "company" : "Brilliant Earth", "salary" : { "min" : 55000.0, "max" : 60000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Dallas, TX", "locations" : [ "Dallas", "TX" ], "timestamp" : "2026-06-14T23:52:48.886", "fingerprint" : "514dba4d2f6a0d41c6251d198655aca48fc08a8003abdad5df76add2b8b741b1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/brilliantearth/jobs/4235607009", "externalId" : "4235607009", "structuredLocations" : [ { "city" : "Dallas", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7762719,-96.7968559" } ], "locationText" : "Dallas, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer service", "Sales targets", "Team KPIs", "Visual merchandising", "Purchasing decisions" ], "hardSkillsList" : [ "Recruitment", "Management", "Scheduling", "Problem-solving", "Time management" ], "softSkillsList" : [ "Leadership", "Critical thinking", "Accountability" ], "hardSkills" : [ { "name" : "Recruitment", "level" : "intermediate" }, { "name" : "Management", "level" : "intermediate" }, { "name" : "Scheduling", "level" : "intermediate" }, { "name" : "Problem-solving", "level" : "intermediate" }, { "name" : "Time management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" }, { "name" : "Accountability" } ], "majorSkills" : "Customer experience, Team leadership, Sales management", "majorSkillsList" : [ "Customer experience", "Team leadership", "Sales management" ], "coreResponsibilities" : "Assist in recruitment and management of team, Achieve sales targets, Meet team KPIs, Provide luxury experience to customers, Maintain efficient showroom and office, Meet high standard of customer service, Create personalized customer experiences, Guide customers through purchasing decisions, Respond to customer inquiries, Ensure high standards are upheld by team, Conduct in-person customer appointments, Present jewelry in showroom, Improve customer experience, Design efficiency improvement initiatives, Implement efficiency improvement initiatives, Implement policies, Implement procedures, Problem-solve customer experience escalations, Partner with operations, Partner with customer care, Create team schedule, Maintain team schedule, Provide coverage for duties, Provide coverage for appointments, Maintain luxury environment, Uphold visual merchandising standards, Maintain planogram, Update planogram, Maintain decor, Maintain signage, Conduct visual merchandising reviews, Collaborate across departments", "teamCollaboration" : "Partnership and positivity; Across departments", "domainKnowledge" : "Fine jewelry; Luxury goods; Socially responsible products; Environmentally responsible products", "domainList" : [ "fine-jewelry", "luxury-goods", "socially-responsible-products", "environmentally-responsible-products" ], "domainSpecificKnowledge" : [ "Fine jewelry", "Luxury goods", "Socially responsible products", "Environmentally responsible products" ], "toolProficiency" : [ "CRM software" ], "communicationSkills" : "Written communication; Verbal communication", "continuousLearning" : "Leadership training; Professional skills training; Diversity and inclusion training; Role-specific training", "problemSolvingSkills" : "Problem-solving; Adapt quickly", "outcomesObjectives" : "Exceed sales goals; Exceed customer experience goals", "qualificationsBasic" : "Experience managing people in retail, Experience in direct-to-consumer sales, Store leadership experience, Keyholder experience", "qualificationsPreferred" : "BA degree or equivalent, Proven track record of recruiting high-performing teams, Proven track record of growing accountable teams", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Customer Experience Assistant Manager - Dallas, TX Position Overview: The Customer Experience Assistant Manager for our Dallas showroom location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX, showroom location. The targeted budget for this position is $55,000 - $60,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities: Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers. Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service. Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs. Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team. Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment. Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures. Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers. Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments. Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews. Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care. Specific qualifications: Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams BA degree or equivalent preferred A true passion for helping people and creating positive customer service experiences Highly organized with focus on execution, problem-solving, and improving processes Motivated self-starter with high efficiency work style, while maintaining attention to detail Excellent written and verbal communication Ability to think critically and adapt quickly in a flexible environment Exceptional time management skills and accountability Team player with the ability to work collaboratively to achieve business goals Robust CRM software experience Entrepreneurial spirit / self-starter Commitment to respect and inclusion in the workplace Interest in socially and environmentally responsible organizations and products What We Offer At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! Set Schedule. We offer consistent weekly hours, and 2 consecutive days off. Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more! Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry. Sales Incentive Programs. Incentive programs to recognize and reward performance. Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering. Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month! 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year. Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. Disability and Life insurance. 100% employer-paid. Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call! #IND111 Applications are being reviewed on a rolling basis. More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.", "summaryDescription" : "Customer Experience Assistant Manager at Brilliant Earth. Skills: Customer experience, Team leadership, Sales management. Assist in recruitment and management of team. 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We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. About the Skuad Acquisition Back in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM). This role will be part of our WFM business unit. Role Summary Embark on a journey to redefine B2B customer delight! We’re on the lookout for passionate individuals as Customer Champions who will orchestrate a symphony of satisfaction, turning each client interaction into a masterpiece of excellence. If you’re excited about crafting unforgettable experiences, let’s drive the future of customer enchantment together! Location – Gurugram-India Work from office Full time What you’ll do - Customer Rhapsody: Be the maestro of B2B relationships, creating harmonious connections with clients Conduct a symphony of onboarding, ensuring clients dance into success seamlessly Riff with Resolutions: Play a key role in resolving customer challenges, turning discord into delightful resolutions Strum preventative chords, keeping issues at bay and maintaining a sweet serenade of satisfaction Choreograph Growth: Partner with the sales team to choreograph growth strategies and pirouette toward client expansion Dance through account management, ensuring clients waltz through our offerings with grace Feedback Jazz: Jazz up our improvement initiatives by collecting and riffing on customer feedback Collaborate with the band (cross-functional teams) to compose a symphony of continuous improvement Product Adoption Symphony: Lead the orchestra in ensuring seamless product adoption, helping clients hit the right notes with our offerings Fine-tune strategies to ensure customers groove effortlessly with our product lineup Who you are – Hustler Spirit- Non Negotiable! A passion for customer satisfaction and excellence MBA in Business, Marketing, or a groove-worthy field Strong communication and interpersonal skills Problem-solving groove with a customer-centric mindset Familiarity with CRM software, the notes of customer support tools, and the melody of customer satisfaction The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.", "summaryDescription" : "Customer Experience Manager- WFM (APAC) at Payoneer. Skills: Customer Relationships, Customer Retention, Customer Satisfaction, Value Realization. Orchestrate customer satisfaction. Craft unforgettable experiences", "postedDate" : "2026-06-14T08:16:22.917", "createdAt" : "2026-06-14T08:16:22.917", "lastUpdated" : "2026-06-15T10:22:33.616", "ingestTimestamp" : "2026-06-14T08:16:22.917", "mongoId" : "6a2c7a1874d8ee00a094451e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer Relationships", "Customer Retention", "Customer Satisfaction", "Value Realization", "Customer Success", "Account Management", "Customer Support", "Workforce Management", "Global payments", "Compliance", "Multi-currency", "Workforce management", "International payroll", "Remote onboarding", "Regulatory compliance", "CRM software" ], "skillCount" : 16, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 787.8252, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2aa2db74d8ee00a06ad9e5", "title" : "Customer Experience Manager", "company" : "HelloFresh", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-commerce Managers in the Philippines, adjusted for remote work and manager seniority." }, "location" : "Philippines", "locations" : [ "Philippines" ], "timestamp" : "2026-06-14T22:15:39.058", "fingerprint" : "3bb33ea6d4fb1df9482298bf22c51e74a1408135a0439035470300fa2ef1622c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.hellofresh.com/global/en/job/7995076?gh_jid=7995076", "externalId" : "7995076", "structuredLocations" : [ { "country" : "Philippines", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Philippines", "experienceLevel" : "Manager", "technicalSkills" : "AI tooling", "professionalSkills" : [ "Customer insights", "Process improvements", "Support operations", "Automation implementation", "Customer logistics comms", "Cross-functional collaboration", "Customer satisfaction", "Value realization" ], "hardSkillsList" : [ "Report generation", "Competitor benchmarking", "Workflow improvement", "Content accuracy", "Message alignment", "Customer engagement" ], "hardSkills" : [ { "name" : "Report generation", "level" : "intermediate" }, { "name" : "Competitor benchmarking", "level" : "intermediate" }, { "name" : "Workflow improvement", "level" : "intermediate" }, { "name" : "Content accuracy", "level" : "intermediate" }, { "name" : "Message alignment", "level" : "intermediate" }, { "name" : "Customer engagement", "level" : "intermediate" } ], "majorSkills" : "Customer experience, Process improvement, Automation", "majorSkillsList" : [ "Customer experience", "Process improvement", "Automation" ], "coreResponsibilities" : "Deputise for CX Lead, Run function with confidence, Make sound judgement calls, Bring solutions not problems, Keep team informed proactively, Keep business informed proactively, Spot recurring questions, Spot pain points, Spot opportunities, Own monthly CX reports, Deliver monthly CX reports, Monitor customer sentiment, Provide early warning signals, Keep pace with industry trends, Perform competitor benchmarking, Lead projects to improve tools, Lead projects to improve workflows, Lead automation pilots, Lead macro implementation, Lead FAQ refreshes, Own rollout of new CX tools, Embed new CX tools, Keep FAQs clear, Keep FAQs accurate, Keep FAQs up to date, Keep help content clear, Keep help content accurate, Keep help content up to date, Keep macros clear, Keep macros accurate, Keep macros up to date, Identify ways to reduce work, Implement ways to reduce work, Make support faster, Make support seamless, Review AI-assisted work, Review AI tooling, Ensure AI output accurate, Ensure AI output contextualised, Ensure AI output fit for purpose, Own customer-facing comms, Coordinate with Ops, Ensure messaging timely, Ensure messaging accurate, Ensure messaging aligned, Share customer insight, Drive improvements, Drive engagement, Collaborate on returns, Collaborate on warranty, Collaborate on logistics projects, Champion voice of customer, Work with outsourced CX partners, Work with BPOs, Maintain quality with partners, Maintain alignment with partners", "teamCollaboration" : "Cross-functional teams; Outsourced CX partners; BPOs", "projectManagementSkills" : [ "Project delivery" ], "domainKnowledge" : "DTC ecommerce", "domainList" : [ "dtc-ecommerce" ], "domainSpecificKnowledge" : [ "DTC ecommerce" ], "toolProficiency" : [ "Gorgias", "Zendesk", "Freshdesk" ], "communicationSkills" : "Written communication; Adapt tone", "documentationSkills" : "FAQ content; Help content; Macro content", "continuousLearning" : "Learning and development budget; 360 Learning platform", "innovationCreativity" : "Automation pilots; AI tooling", "problemSolvingSkills" : "Problem solving; Judgment calls", "specialRequirements" : "Visit BGC office", "outcomesObjectives" : "Enhance customer satisfaction; Optimize support operations; Ensure voice of customer reflected", "qualificationsBasic" : "4–6 years customer experience role, Meaningful time scaling DTC/ecommerce, Lead function independently, Excellent written communication skills, Experience with customer support platforms, Skilled turning insights into reports, Organizational skills, Analytical mindset, Track and interpret CX metrics, Experience working with outsourced CX partners, Experience engaging customers on review platforms, Experience implementing automation and AI tooling", "qualificationsPreferred" : "Processes being built rather than inherited", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "The Role At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will take on a key responsibility in leading customer experience initiatives, driving process improvements, and turning customer insights into meaningful business actions. Working closely with cross-functional teams, you will help enhance customer satisfaction, optimize support operations, implement automation and CX tools, and ensure the voice of the customer is reflected in key business decisions. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do Lead the function when it counts Deputise for the CX Lead, running the function with confidence and independence Make sound judgement calls, bringing solutions rather than problems Keep the team and wider business informed proactively Insights & reporting Spot recurring questions, pain points, and opportunities across socials, inbox, and reviews Own and deliver monthly CX reports with clear, actionable recommendations Monitor sentiment and provide early warning signals for product, process, or reputation issues Keep pace with industry trends, performing regular competitor benchmarking to ensure that we stay ahead and best of class in terms of CX. CX projects & automation Lead projects to improve tools and workflows — automation pilots, macros, FAQ refreshes — from brief to delivery Own the rollout of new CX tools including testing, documentation, and embedding with the team Keep FAQs, help content, and macros clear, accurate, and up to date Identify and implement ways to reduce repetitive work and make support faster and more seamless for customers Review AI-assisted work and tooling to ensure output is accurate, contextualised, and fit for purpose before it is shared or escalated Customer logistics comms Own customer-facing comms when stock or logistics impact CX — out of stock updates, backorders, replacements Coordinate with Ops to ensure messaging is timely, accurate, and aligned with customer expectations Cross-functional collaboration Share customer insight with other departments to drive improvements and engagement Collaborate with Ops on returns, warranty, and logistics projects that affect customer experience Champion the voice of the customer in cross-functional planning and reviews Work effectively with outsourced CX partners and BPOs, maintaining quality and alignment What you’ll bring 4–6 years in a customer experience role, with meaningful time in a scaling DTC or ecommerce business where processes were being built rather than inherited Proven ability to lead a function independently as a deputy or senior individual contributor Excellent written communication skills, with the ability to adapt tone across different platforms and audiences Experience with customer support platforms such as Gorgias, Zendesk, or Freshdesk Skilled at turning customer insights into clear, well-contextualised reports with actionable recommendations Strong organisational skills, able to manage multiple projects without losing quality Analytical mindset with the ability to track and interpret CX metrics including CSAT, response time, sentiment, and review volume Experience working with outsourced CX partners or BPOs Experience engaging customers on review platforms Experience implementing automation and AI tooling Mindset & approach Customer-obsessed, with a genuine passion for building trust and advocacy Proactive and ownership-driven — closes the loop without being asked Comfortable making judgement calls independently in a lean, fast-moving team Detail-oriented but able to see the bigger picture and connect insights across channels Clear and timely communicator — keeps the right people informed Excited about sustainability and motivated by our mission What we offer Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment Are you up for the challenge? The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! #helloconnect #LI-Remote", "summaryDescription" : "Customer Experience Manager at HelloFresh. Skills: Customer experience, Process improvement, Automation. Deputise for CX Lead. Run function with confidence", "postedDate" : "2026-06-11T21:20:22.680", "createdAt" : "2026-06-11T21:20:22.680", "lastUpdated" : "2026-06-14T22:15:39.058", "ingestTimestamp" : "2026-06-11T21:20:22.680", "mongoId" : "6a2aa2db74d8ee00a06ad9e5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Report generation", "Competitor benchmarking", "Workflow improvement", "Content accuracy", "Message alignment", "Customer engagement", "Customer experience", "Process improvement", "Automation", "Customer insights", "Process improvements", "Support operations", "Automation implementation", "Customer logistics comms", "Cross-functional collaboration", "Customer satisfaction", "Value realization", "Project delivery", "DTC ecommerce", "Gorgias", "Zendesk", "Freshdesk" ], "skillCount" : 22, "jobCategory" : "customer-service", "jobSubcategory" : "customer-service", "dataQualityScore" : 0.8888889, "_score" : 787.22076, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c6ad774d8ee00a090e6d4", "title" : "Offering and Pricing Lead", "company" : "OMP", "industry" : "Consulting", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Lead Offering and Pricing Lead in Antwerp, Belgium within the SaaS industry, adjusted for seniority and company size." }, "location" : "BE-Antwerp", "locations" : [ "BE-Antwerp", "BE-Ghent", "BE-Wavre", "DE-Cologne", "DE-Mannheim", "ES-Barcelona", "FR-Paris", "NL-Rotterdam" ], "timestamp" : "2026-06-15T13:20:42.705", "fingerprint" : "16549aae1ae67abcd2c2dde64645ebe143b2bb3dbb4a5f5c7fb0a7e16328afb4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.omp.com/job/navigate/4673012101?gh_jid=4673012101", "externalId" : "4673012101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Antwerp", "country" : "Belgium", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.2211097,4.3997081" } ], "locationText" : "Antwerp, Belgium", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Pricing strategy", "Deal desk", "Commercial excellence", "Contractual alignment" ], "hardSkillsList" : [ "Pricing models", "Costing scenarios", "KPI tracking" ], "hardSkills" : [ { "name" : "Pricing models", "level" : "intermediate" }, { "name" : "Costing scenarios", "level" : "intermediate" }, { "name" : "KPI tracking", "level" : "intermediate" } ], "majorSkills" : "Offering strategy, Pricing models, Deal support", "majorSkillsList" : [ "Offering strategy", "Pricing models", "Deal support" ], "coreResponsibilities" : "Define commercial offering structure, Develop pricing models, Create offer templates, Build pricing scenarios, Support sales negotiations, Review complex proposals, Safeguard deal quality, Track pricing KPIs, Report insights, Support renewals, Improve processes", "teamCollaboration" : "Commercial teams; Legal teams; Business Administration; Account Management teams; Cross-functional teams", "domainKnowledge" : "Supply chain planning; SaaS products; Consulting services", "domainList" : [ "supply-chain-planning", "saas-products", "consulting-services" ], "domainSpecificKnowledge" : [ "Supply chain planning", "SaaS products", "Consulting services" ], "outcomesObjectives" : "Ensure pricing consistency; Ensure contractual alignment; Ensure commercial excellence", "qualificationsBasic" : "5+ years experience, Commercial experience", "rawDescription" : "As an Offering and Pricing Lead, you are in charge of the commercial offering and pricing at OMP, both for OMP’s SaaS supply chain planning products and our consulting services. Your mission is to shape OMP’s offering, define adequate pricing models fit for the different industries served by OMP, and actively participate in their correct application. You work both on a strategic and hands-on level, supporting OMP’s commercial organization in building competitive pricing proposals, ensuring high-quality standards in all offers, and improving pricing-related processes across the company. You partner closely with our Commercial, Legal, Business Administration, and Account Management teams to work on complex B2B deals worldwide where you are responsible for overseeing correct application of OMP’s pricing policies. You ensure pricing consistency, contractual alignment, and commercial excellence throughout the customer lifecycle — from first offer to contract renewal. You are responsible for: Defining and maintaining OMP’s commercial offering structure, including SaaS, services, and upcoming solutions, together with related pricing policies and materials. Developing pricing models for new products, features, and services, ensuring consistency with the overall commercial and market strategy. Creating and maintaining standardized offer templates and commercial materials to support consistent and efficient proposal development. Building pricing and costing scenarios for deals based on size, industry and complexity to support informed commercial decisions. Acting as a hands-on deal desk expert, supporting sales during negotiations with timely, accurate pricing guidance and commercial expertise. Reviewing complex proposals to ensure alignment with pricing guidelines, company strategy, and contractual frameworks. Safeguarding deal quality and pricing consistency by acting as a gatekeeper and monitoring adherence to commercial standards. Tracking pricing and costing KPIs, reporting insights to commercial leadership, supporting renewals with account teams, and collaborating cross-functionally to improve pricing, contracting, and billing processes.", "summaryDescription" : "Offering and Pricing Lead at OMP. Skills: Offering strategy, Pricing models, Deal support. Define commercial offering structure. Develop pricing models", "postedDate" : "2026-06-14T07:57:43.484", "createdAt" : "2026-06-14T07:57:43.484", "lastUpdated" : "2026-06-15T13:20:42.705", "ingestTimestamp" : "2026-06-14T07:57:43.484", "mongoId" : "6a2c6ad774d8ee00a090e6d4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Pricing models", "Costing scenarios", "KPI tracking", "Offering strategy", "Deal support", "Pricing strategy", "Deal desk", "Commercial excellence", "Contractual alignment", "Supply chain planning", "SaaS products", "Consulting services" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 786.8722, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.92 }, { "id" : "69fda4e64c40e2acd1b99b2a", "title" : "Senior Product Manager, IES Returns Customer Experience", "company" : "ASSPL", "industry" : "Project/Program/Product Management--Non-Tech, Product Management, amazon business", "salary" : { "min" : 2500000.0, "max" : 4000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-Commerce in Bengaluru, India, adjusted for Senior Product Manager seniority and full-time onsite employment." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T01:44:55.697", "fingerprint" : "855ab949c72d62c1aad4553ef6b79f9151cb3c61047c983ba9d548764cde4a08", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10412163/apply", "externalId" : "80fa8183-6bf5-4f2c-9606-6889c9cd7e48", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's degree", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Roadmap strategy", "Feature delivery", "Product tradeoffs" ], "majorSkills" : "Product strategy, Roadmap planning, User stories, Cross-functional collaboration", "majorSkillsList" : [ "Product strategy", "Roadmap planning", "User stories", "Cross-functional collaboration" ], "coreResponsibilities" : "Own end-to-end returns experience, Build trust with customers, Keep customers coming back", "teamCollaboration" : "Cross-functional teams; Senior stakeholders", "projectManagementSkills" : [ "Program management", "Roadmap strategy", "Feature delivery" ], "domainKnowledge" : "Emerging markets; GenAI resolutions; Proactive messaging; Return policies", "domainList" : [ "emerging-markets", "genai-resolutions", "proactive-messaging", "return-policies" ], "domainSpecificKnowledge" : [ "Emerging markets", "GenAI resolutions", "Proactive messaging", "Return policies" ], "qualificationsBasic" : "Bachelor's degree or equivalent, 5+ years product management, 5+ years program management, 5+ years product marketing, 5+ years business development, 5+ years technology experience, Experience owning roadmap strategy, Experience driving roadmap strategy, Experience owning roadmap definition, Experience driving roadmap definition, Experience with feature delivery, Experience with tradeoffs of a product", "qualificationsPreferred" : "Experience influencing senior leadership, Experience working across functional teams, Experience working with senior stakeholders, Experience with end to end product delivery, Experience as a product manager, Experience as a product owner, Master's degree or equivalent", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Own the end-to-end returns experience for hundreds of millions of customers across emerging markets — from GenAI-powered resolutions and proactive messaging to smarter return policies — ensuring every interaction builds trust and keeps customers coming back. Basic Qualifications: - Bachelor's degree or equivalent - 5+ years of product or program management, product marketing, business development or technology experience - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience owning technology products Preferred Qualifications: - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders - Experience with end to end product delivery - Experience as a product manager or owner - Master's degree or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Senior Product Manager, IES Returns Customer Experience at ASSPL. Skills: Product strategy, Roadmap planning, User stories, Cross-functional collaboration. Own end-to-end returns experience. Build trust with customers", "postedDate" : "2026-06-13T02:12:00.228", "createdAt" : "2026-06-13T02:12:00.228", "lastUpdated" : "2026-06-15T01:44:55.697", "ingestTimestamp" : "2026-06-13T02:12:00.228", "mongoId" : "69fda4e64c40e2acd1b99b2a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10412163/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Product strategy", "Roadmap planning", "User stories", "Cross-functional collaboration", "Roadmap strategy", "Feature delivery", "Product tradeoffs", "Program management", "Emerging markets", "GenAI resolutions", "Proactive messaging", "Return policies" ], "skillCount" : 12, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 786.0813, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a30689af292fd229cfc494d", "title" : "Customer Experience Representative", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Customer Experience Representative in Vancouver, Canada, adjusted for the retail industry and part-time employment." }, "location" : "Vancouver, BC, Canada", "locations" : [ "Vancouver", "BC", "Canada" ], "timestamp" : "2026-06-16T09:54:12.594", "fingerprint" : "cf9df337ae1843884cdeff0aabdb4c6575b39d57d0c8536768edf6fd674b66ab", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132228721-customer-experience-representative-", "externalId" : "744000132228721", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Merchandising" ], "softSkillsList" : [ "Adaptability", "Flexibility" ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Flexibility" } ], "majorSkills" : "Customer experience", "majorSkillsList" : [ "Customer experience" ], "coreResponsibilities" : "Support daily store operations, Conduct inventory cycle counts, Replenish stock, Manage product returns, Shelve products, Receive and process incoming merchandise, Use merchandising standards, Create a visually appealing store, Create a warm and welcoming environment, Add joy to customers' lives, Leverage product to tell stories, Engage and connect with customers, Curate specific product collections, Role model Indigo's High Performance Characteristics, Seek information regarding new products, Contribute to a safe environment, Respond to customer feedback, Hold self accountable, Hold others accountable, Own self-development, Provide continuous feedback", "teamCollaboration" : "Provide feedback to Leadership Team", "continuousLearning" : "Willingness to learn new things", "specialRequirements" : "Physical lifting up to 40 pounds", "outcomesObjectives" : "Add joy to our customers' lives", "qualificationsBasic" : "Ability to be mobile on the sales floor, Ability to lift medium to large items up to 40 pounds, Availability to work a flexible schedule, Bilingualism (French/English) required for positions in Québec", "qualificationsPreferred" : "Experience in specialty retail, Experience in a retail environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific product collections for each customer you meet * Role model Indigo’s High Performance Characteristics * Seek information regarding new products, promotions and programs * Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers * Take accountability to respond to customer feedback in a timely manner * Hold self and others accountable * Own self-development and provide continuous feedback to colleagues and Leadership Team * Share ideas with Leadership Team on how to improve the employee and customer experience ## Qualifications * Experience in specialty retail or a retail environment preferred but not required * Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store * Demonstrated commitment to creating an exceptional employee and customer experience * Ability to be mobile on the sales floor for extended periods of time * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role) * Bilingualism (French/English) is required for all positions in Québec; other languages an asset ## Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [talent@indigo.ca](mailto:talent@indigo.ca) This posting is for a current opportunity within Indigo", "summaryDescription" : "Customer Experience Representative at Indigo Books & Music. Skills: Customer experience. Support daily store operations. Conduct inventory cycle counts", "postedDate" : "2026-06-15T15:04:26.000", "createdAt" : "2026-06-16T00:13:40.197", "lastUpdated" : "2026-06-16T09:54:12.594", "ingestTimestamp" : "2026-06-16T00:13:40.197", "mongoId" : "6a30689af292fd229cfc494d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Adaptability", "Flexibility", "Customer experience", "Merchandising" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 785.12476, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a524c74d8ee00a05f95ce", "title" : "Customer Experience Manager", "company" : "Cloudflare", "industry" : "Technology", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Austin, TX, adjusted for the technology industry and company size." }, "location" : "Austin, TX, United States", "locations" : [ "Austin", "TX", "United States" ], "timestamp" : "2026-06-14T23:12:39.956", "fingerprint" : "d4566ad552d1302b29e041af3f7cbb3bc7a509c93ac0db5d9b6b59a8fb87d16a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/cloudflare/jobs/7988072?gh_jid=7988072", "externalId" : "7988072", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "experienceLevel" : "Manager", "technicalSkills" : "Generative AI, LLMs, AI analytics tools, CRM data", "professionalSkills" : [ "Customer lifecycle management", "Account management", "Value realization", "Business value justification", "Executive business reviews", "Renewal contracts", "Sales forecasting", "Cross-functional management", "Customer feedback management", "Product needs management", "Data analysis", "Workflow automation" ], "hardSkillsList" : [ "Data analysis", "Workflow automation" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Workflow automation", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Account Management, AI-driven optimization", "majorSkillsList" : [ "Customer Success", "Account Management", "AI-driven optimization" ], "coreResponsibilities" : "Lead post-sale customer journey, Manage customer onboarding, Manage customer retention, Manage contract renewals, Act as trusted advisor, Act as commercial owner, Build strategic relationships, Articulate ROI, Articulate business value, Collaborate with Sales team, Maintain accurate weekly forecasts, Lead critical engagements, Embed AI-driven optimization, Use data analysis, Uncover selling opportunities, Automate routine tasks, Accelerate customer outcomes, Maximize operational efficiency, Manage customer engagement, Plan success plans, Execute success plans, Facilitate retention, Facilitate growth, Present relevant features, Justify business value, Conduct business reviews, Conduct renewal meetings, Plan executive business reviews, Execute executive business reviews, Demonstrate customer impact, Drive customer growth, Drive customer adoption, Drive renewal, Report accurate weekly forecast, Maximize renewal value, Negotiate renewal contracts, Execute renewal contracts, Analyze data, Leverage tools, Identify selling opportunities, Identify business value, Drive alignment with Sales, Contribute to team forecasting, Contribute to team planning, Contribute to team targets, Develop long-term relationships, Maintain long-term relationships, Resolve customer business issues, Work towards customer goals, Manage customer feedback, Provide feature requests, Prioritize effectively, Handle multiple deals", "teamCollaboration" : "Cross-functional teams; Sales team; Product teams; Engineering teams; Systems Reliability Engineering; Marketing teams", "projectManagementSkills" : [ "Account portfolio planning", "Prioritization" ], "domainKnowledge" : "Cloud security; Performance industries; Computer networking; Network security", "domainList" : [ "cloud-security", "performance-industries", "computer-networking", "network-security" ], "domainSpecificKnowledge" : [ "Cloud security", "Performance industries", "Computer networking", "Network security" ], "toolProficiency" : [ "CRM" ], "communicationSkills" : "Executive Business Reviews", "innovationCreativity" : "AI-native curiosity; AI problem solving", "problemSolvingSkills" : "Excellent problem solving skills; AI Problem Solving", "specialRequirements" : "Up to 50% travel", "outcomesObjectives" : "Maximize renewal value; Accelerate customer outcomes; Maximize operational efficiency", "qualificationsBasic" : "3+ years Customer Success/Account Management or sales, 2+ years industry experience, Bachelor's degree or professional qualification, Understanding of computer networking, Experience with project management, Experience with account portfolio planning, Experience with Cloud implementation, Experience with prioritization, Expertise in SaaS retention, Expertise in sales process, Excellent knowledge of value driven sales, Excellent problem solving skills", "qualificationsPreferred" : "Experience in cloud security, Experience in performance industries, Knowledge of network security, French language skills, German language skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a \"normalized\" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX What You’ll Do The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. Acting as both a trusted advisor and the commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value. You will collaborate tightly with the Sales team to maintain accurate weekly forecasts and lead critical engagements like Executive Business Reviews. Above all, you will embed AI-driven optimization into your daily workflows—using advanced data analysis to uncover selling opportunities and automating routine tasks to accelerate customer outcomes and maximize operational efficiency. Key Responsibilities Customer Lifecycle & Success Manage customer engagement from onboarding through the entire customer lifecycle. Be a Trusted Advisor to your customers. Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion. Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings , with a track record of successful planning and execution of Executive Business Reviews. Demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services. Commercial & Renewals Act as the commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast. You are ultimately responsible for the retention and growth of your book of business , taking responsibility for owning and maximizing renewal value of a book of business of existing customers. Negotiate and execute renewal contracts in accordance with customer objectives. Analyze data and leverage tools to identify selling opportunities and business value. Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets. Cross-Functional & Operational Management Develop and maintain long-term relationships with stakeholders in your account portfolio. Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals. Manage customer feedback and product needs by providing feature requests to internal partner teams. Able to prioritize effectively to handle multiple deals at the same time. Expected up to 50% travel for customer visits. AI Competencies Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries. Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities. Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts. AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward. Qualifications Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales. 2+ years relative industry experience , with experience in cloud security and/or performance industries preferred. Bachelor's degree and / or other professional qualification. Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus. Experience with project management, account portfolio planning, Cloud implementation and prioritization. Expertise in SaaS retention and sales process and excellent knowledge of value driven sales. Excellent problem solving skills with the ability to creatively achieve resolutions. French or German language skills are highly preferred. Compensation & Benefits Compensation: Compensation may be adjusted depending on work location. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity: This role is eligible to participate in Cloudflare’s equity plan. Benefits: Cloudflare offers a complete package of benefits and programs to support you and your family , including flexible paid time off covering vacation and sick leave. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! Equal Opportunity Employer Cloudflare is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U. S. export control laws, including the U. S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U. S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.", "summaryDescription" : "Customer Experience Manager at Cloudflare. Skills: Customer Success, Account Management, AI-driven optimization. Lead post-sale customer journey. 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Engineering alignment; Customer Success alignment; Solutions alignment; Product teams alignment", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Developer workflows; Ecommerce; Search; Discovery; Transformers; Generative LLMs; Personalization; AI; Extreme scale; B2B SaaS; Event flows; Tracking flows; Search to PDP conversion; Sponsored click tracking; Customer data integrations; Customer developer experience", "domainList" : [ "developer-workflows", "ecommerce", "search", "discovery", "transformers", "generative-llms", "personalization", "ai", "extreme-scale", "b2b-saas", "event-flows", "tracking-flows", "search-to-pdp-conversion", "sponsored-click-tracking", "customer-data-integrations", "customer-developer-experience" ], "domainSpecificKnowledge" : [ "Developer workflows", "Ecommerce", "Search", "Discovery", "Transformers", "Generative LLMs", "Personalization", "AI", "Extreme scale", "B2B SaaS", "Event flows", "Tracking flows", "Search to PDP conversion", "Sponsored click tracking", "Customer data integrations", "Customer developer experience" ], "communicationSkills" : "Written communication; Clear specs; Integration guides; Capability docs; Stakeholder updates", "documentationSkills" : "Integration guides; Capability docs", "continuousLearning" : "Training and development budget", "problemSolvingSkills" : "Reducing friction; Reducing complexity; Reducing time-to-value", "outcomesObjectives" : "Reduce integration time; Reduce integration defects; Reduce integration escalations; Improve integration correctness; Reduce high-visibility escalations; Improve customer predictability; Reduce time-to-first-value; Improve adoption rate; Reduce defect rate; Reduce escalation volume; Improve doc findability", "qualificationsBasic" : "3+ years product management experience, Technical fluency, Cross-functional collaboration track record, Comfort defining metrics, Written communication skills", "qualificationsPreferred" : "Experience shipping developer-facing products, Experience shipping integration-heavy products, Experience reducing time-to-value, Experience reducing integration complexity, Experience building product health dashboards", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT YOU You are a technically fluent, customer-obsessed PM who gets energized by removing friction from developer workflows. You have a strong instinct for what makes integrations feel fast and safe, and you know how to balance developer needs with long-term product maintainability. You bring systems thinking to SDK and tracking decisions, hold a high bar for integration correctness and reliability, and are energized by the challenge of reducing time-to-value for the teams and customers who depend on you. ABOUT US Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things. Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today. ABOUT THE POSITION As the PM for Customer Developer Experience + Customer Data Integrations, you will own the end-to-end integration journey for Constructor's customers and SIs — from first setup through long-term adoption. Your north star is time-to-value: making it fast, correct, and reliable for any team to integrate with Constructor and start getting results. You will span two tightly connected surfaces: - CDX — SDKs, UI libraries, integration patterns, docs, and the extensibility model that lets customers build on Constructor without accumulating hidden complexity. - CDI — tracking/instrumentation, data attributes, event validation tooling, and the reliability + correctness of the data flows that power Constructor's AI. Day-to-day, you will: - Define and drive a roadmap that measurably reduces integration time, defects, and escalations. - Improve integration correctness for key tracking flows (search → PDP → conversion, sponsored click tracking, etc.) by reducing common failure modes and adding robust validation and diagnostics. - Build and evolve validation and debugging tooling that empowers customers, Solutions Engineers, and Customer Success to self-serve faster. - Define clear support and capability boundaries to reduce high-visibility escalations and improve customer predictability. - Partner with Engineering, Solutions/CS, and other Product teams to sequence work, de-risk launches, and ensure new capabilities ship integration-ready. Define and report a CDX+CDI KPI stack (time-to-first-value, adoption, defect rate, escalation volume, doc findability) and drive continuous improvement. REQUIREMENTS - 3+ years of product management experience shipping developer-facing or integration-heavy products — such as SDKs, APIs, web tracking/instrumentation, data pipelines, or developer tooling. - Demonstrated ability to reduce time-to-value or integration complexity in a B2B SaaS environment — with concrete, measurable outcomes. - Technical fluency sufficient to reason credibly about event flows, browser/web constraints, attribution, versioning, breaking changes, and rollout risk — without needing to be an engineer. - Track record of strong cross-functional collaboration: aligning Engineering, Customer Success, Solutions, and other Product teams on priorities and support boundaries. - Comfort defining metrics and making decisions with imperfect data; experience building and reporting product health dashboards. - Strong written communication — clear specs, integration guides, capability docs, and stakeholder updates. BENEFITS \uD83C\uDFDD️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year \uD83D\uDCB0 A competitive compensation package including stock options \uD83C\uDF0E Fully remote team - choose where you live \uD83D\uDECB️ Work from home stipend! We want you to have the resources you need to set up your home office \uD83D\uDCBB Apple laptops provided for new employees \uD83E\uDDD1‍\uD83C\uDF93 Training and development budget for every employee, refreshed each year \uD83D\uDC6A Maternity & Paternity leave for qualified employees \uD83E\uDDE0 Work with smart people who will help you grow and make a meaningful impact \uD83C\uDFE5 Company sponsored US health coverage (100% paid for employee) DIVERSITY, EQUITY, AND INCLUSION AT CONSTRUCTOR At we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.", "summaryDescription" : "Product Manager: Customer Onboarding Experience at Constructor. Skills: Customer onboarding, Developer experience, Data integrations. Define and drive roadmap. Reduce integration time", "createdAt" : "2026-06-14T03:57:21.036", "lastUpdated" : "2026-06-15T07:31:43.278", "ingestTimestamp" : "2026-06-14T03:57:21.036", "mongoId" : "6a2c692474d8ee00a0906345", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Integration correctness", "Product maintainability", "Reliability", "Customer onboarding", "Developer experience", "Data integrations", "Product strategy", "Roadmap definition", "Systems thinking", "Metrics definition", "Decision making", "Stakeholder updates", "Roadmap planning", "Developer workflows", "Ecommerce", "Search", "Discovery", "Transformers", "Generative LLMs", "Personalization", "AI", "Extreme scale", "B2B SaaS", "Event flows", "Tracking flows", "Search to PDP conversion", "Sponsored click tracking", "Customer data integrations", "Customer developer experience" ], "skillCount" : 29, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 775.1149, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec09174d8ee00a0e9f367", "title" : "FT Customer Experience Manager", "company" : "Five Below", "industry" : "Retail", "salary" : { "min" : 15.0, "max" : 15.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Sparta, TN 38583", "locations" : [ "Sparta, TN 38583", "United States of America" ], "timestamp" : "2026-06-16T05:07:36.073", "fingerprint" : "179d7a201c23ca23b82854b116d40b61cb2f8da0abe320616c56ba3cbb3d2029", "source" : "workday", "language" : "en", "applyUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Sparta-TN-38583/FT-Customer-Experience-Manager_JR88793", "externalId" : "JR88793", "industryFunction" : { }, "locationPoint" : "38.29371,15.53503", "structuredLocations" : [ { "city" : "Sparta", "state" : "Tennessee", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.9258921,-85.4641342" } ], "locationText" : "Sparta, Tennessee, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceLevel" : "Manager", "coreResponsibilities" : "Manage store operations, Drive sales performance, Ensure excellent customer service, Oversee inventory management, Lead and develop store team, Maintain visual merchandising standards, Achieve store financial goals, Implement company policies and procedures", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $15.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "FT Customer Experience Manager at Five Below. Manage store operations. Drive sales performance", "postedDate" : "2026-06-12T21:02:28.040", "createdAt" : "2026-06-14T21:02:28.013", "lastUpdated" : "2026-06-16T05:07:36.073", "ingestTimestamp" : "2026-06-14T21:02:28.013", "mongoId" : "6a2ec09174d8ee00a0e9f367", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Sparta-TN-38583/FT-Customer-Experience-Manager_JR88793", "salaryAnnualMin" : 31200, "salaryAnnualMax" : 31200, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "manager", "dataQualityScore" : 0.8888889, "_score" : 774.9224, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "69fc49a74c40e2acd1a8342a", "title" : "Manager, Digital Solutions", "company" : "Hyundai Capital Canada", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Digital Solutions in Toronto, Canada, adjusted for the FinTech industry and company size." }, "location" : "Canada-Ontario-Toronto", "locations" : [ "Canada-Ontario-Toronto", "
CAN - Toronto (HCCA)
123 Front Street West, 10th Floor
10th Floor
Toronto, M5J 2M3

" ], "certifications" : [ "Salesforce certifications" ], "timestamp" : "2026-06-16T03:30:10.050", "fingerprint" : "1b830a7d14476253e1e997ad4a09929f980f05806256b6812592902d29db415b", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=113243", "externalId" : "113243", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "Salesforce, Apex, LWC, Flows, SOQL, SOSL, API, Git", "professionalSkills" : [ "System design", "SDLC", "Agile methodologies" ], "hardSkillsList" : [ "Salesforce development", "Integration development", "Release management", "Business analysis" ], "hardSkills" : [ { "name" : "Salesforce development", "level" : "intermediate" }, { "name" : "Integration development", "level" : "intermediate" }, { "name" : "Release management", "level" : "intermediate" }, { "name" : "Business analysis", "level" : "intermediate" } ], "majorSkills" : "Salesforce, CRM, Service Cloud, Experience Cloud", "majorSkillsList" : [ "Salesforce", "CRM", "Service Cloud", "Experience Cloud" ], "coreResponsibilities" : "Develop Salesforce solutions, Configure Salesforce solutions, Enhance Salesforce solutions, Support Salesforce platforms, Build custom components, Build Apex classes, Build Lightning Web Components, Build integrations, Build security models, Perform unit testing, Investigate defects, Resolve defects, Troubleshoot production issues, Monitor platform performance, Create technical documentation, Maintain technical documentation, Assist deployments, Perform deployments", "teamCollaboration" : "Development team; Architects; Business Managers", "projectManagementSkills" : [ "Agile", "SDLC" ], "domainKnowledge" : "Automotive finance; Consumer finance", "domainList" : [ "automotive-finance", "consumer-finance" ], "domainSpecificKnowledge" : [ "Automotive finance", "Consumer finance" ], "toolProficiency" : [ "JIRA" ], "communicationSkills" : "Explain technical concepts", "documentationSkills" : "Technical documentation; Data dictionaries; Architectural diagrams; Configuration guides; Integration documentation", "problemSolvingSkills" : "Problem-solving; Analytical skills; Root cause analysis", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : ". Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We operate under the service brands Hyundai Motor Finance, Kia Motors Finance, and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships across Canada, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers. Employee Value Prop and Culture: We foster a fast-paced, dynamic, agile, energized, and collaborative culture. Our employee programs and office design aim to create a connected, fun, positive, and rewarding environment where employees feel appreciated, proud of the company, and invested in HCCA’s success. Global One Company: Hyundai Capital operates globally with offices in South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our workplaces follow consistent themes that reflect our values: simplicity, collaboration, nature-inspired design, and symmetry. Position Details: The Manager, Digital Solutions is responsible for developing, configuring, enhancing, and supporting Hyundai Capital Canada’s Salesforce-based digital platforms. Working as part of a small development team and collaborating closely with Architects and Business Managers, this role focuses on maintaining, improving, and expanding the digital solutions that power HCCA’s Customer and Dealer Portals. Roles and Responsibilities: Develop, configure, and enhance Salesforce solutions across CRM, Service Cloud, and Experience Cloud, including building custom components, flows, Apex classes, Lightning Web Components (LWCs), integrations, and security models. Perform unit testing for all Salesforce configurations, customizations, and integrations. Investigate and resolve defects identified during QA and UAT. Troubleshoot and resolve production issues by reviewing logs, monitoring platform performance, and working with end users and business analysts to identify root causes. Create and maintain technical documentation, including data dictionaries, architectural diagrams, configuration guides, and integration documentation. Assist and perform deployments. Perform all other duties as assigned. 5+ years of hands-on experience developing and enhancing Salesforce solutions. Strong experience configuring and customizing Salesforce using Apex, LWC, Flows, SOQL, and related tools. Experience developing and maintaining integrations with AWS and external systems via APIs and middleware. Proven experience implementing and supporting Experience Cloud sites. Experience with Salesforce DevOps and Release Management using Git-based version control. Experience analyzing business requirements and translating them into technical solutions. Experience troubleshooting production issues using tools such as JIRA. Experience in automotive finance or consumer finance preferred. Education & Certification: Bachelor’s Degree in a relevant field or equivalent experience. Salesforce certifications preferred. Knowledge, Skills, & Abilities: Excellent technical proficiency across Salesforce CRM, Service Cloud, and Experience Cloud. Strong development skills in Apex, LWCs, SOQL, SOSL, and Flow Builder. Deep understanding of Salesforce data models, automation, security, and integration patterns. Strong understanding of SDLC and Agile methodologies. Strong ownership, communication skills, and ability to explain technical concepts clearly. Ability to work independently, manage multiple tasks, and deliver in a fast-paced environment. Highly detail-oriented with strong analytical and problem-solving skills. Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process. Canada-Ontario-Toronto", "summaryDescription" : "Manager, Digital Solutions at Hyundai Capital Canada. Skills: Salesforce, CRM, Service Cloud, Experience Cloud. Develop Salesforce solutions. Configure Salesforce solutions", "createdAt" : "2026-06-14T18:50:24.012", "lastUpdated" : "2026-06-16T03:30:10.050", "ingestTimestamp" : "2026-06-14T18:50:24.012", "mongoId" : "69fc49a74c40e2acd1a8342a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Salesforce development", "Integration development", "Release management", "Business analysis", "Salesforce", "CRM", "Service Cloud", "Experience Cloud", "System design", "SDLC", "Agile methodologies", "Agile", "Automotive finance", "Consumer finance", "Salesforce certifications", "JIRA" ], "skillCount" : 16, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 773.8025, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 171154, "totalPages" : 3424, "hasNext" : true, "hasPrevious" : false } }

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