DigitalCustomerSuccessManager

ABOUT FACILITYOS FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world. As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum. We’re proud to be recognized as one of Canada’s Best Workplaces™ for 2026, based on direct employee feedback—reflecting a culture built on trust, support, and high performance. If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career. Opportunity At FacilityOS, we’re growing fast and building the systems to match. We’re looking for an eager and detail-oriented Customer Success Manager, Digital to join our team and help shape how we engage and retain customers at scale. FacilityOS is a fast-paced, high-growth environment, so you’ll need to be comfortable managing change, working through ambiguity, and driving results. This role is ideal for someone who is naturally curious, enjoys working with data and automation, and gets satisfaction from building programs that help customers succeed at scale. In this role, you’ll help ensure customers across our digital segment are getting consistent value from FacilityOS; not through dedicated account management, but through well-designed programs, automated touchpoints, and timely outreach based on data signals. You’ll be supported by a broader CS team and work cross-functionally with departments across the company. What You’ll Do - Digital Engagement - Execute and help improve automated email campaigns, lifecycle journeys, and milestone-based customer touchpoints across a large portfolio of accounts -