Brilliant Earth
CustomerExperienceSalesManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer Experience Sales Manager at Brilliant Earth. Skills: Sales management, Customer experience, Team leadership. Recruit, lead, and mentor a team. Meet quarterly sales targets”
What You'll Achieve.
Achieve quarterly sales targets; Exceed sales goals; Achieve performance goals; Improve showroom sales performance; Meet highest standards of customer service; Meet highest standards of operational efficiency; Enhance customer experience; Enhance operational performance; Ensure team coverage; Develop team's skills and capabilities; Ensure customer satisfaction
Industry & Context.
Data analysis; Strategic decision making
Work weekends, In-person at showroom
What They're Looking For.
Must Have
Proven experience managing people in retail or direct-to-consumer sales, Achieving and exceeding sales targets, Leadership abilities, Capacity to inspire and develop a high-performing team, Excellent business acumen, Ability to analyze data and make strategic decisions, Robust CRM software experience, Entrepreneurial spirit, Self-starter mindset, Commitment to respect and inclusion in the workplace, Interest in socially and environmentally responsible organizations and products
Nice to Have
BA degree or equivalent
What You'll Do.
Meet quarterly sales targets
Demonstrate understanding of business processes and KPIs
Coach team members to achieve performance goals
Drive showroom sales performance
Identify opportunities for improvement
Implement strategic initiatives
Take accountability for showroom and office operations
Ensure high standards of customer service
Ensure high standards of operational efficiency
Implement efficiency improvement initiatives
Create and maintain team schedule
Ensure coverage for all duties and appointments
Foster an environment of partnership
Foster an environment of positivity
Foster an environment of bias toward action
Inspire the team to excel
Inspire the team to deliver exceptional customer service
Provide ongoing training
Provide performance feedback
Develop team's skills and capabilities
Participate in sourcing processes
Participate in selection processes
Build teams of high-performing talent
Lead by example in conducting customer appointments
Present jewelry in a luxury goods environment
Seek ways to improve customer experience
Collaborate with customer care team
Ensure customer satisfaction
Maintain a luxury environment in showroom
Uphold visual merchandising standards
Uphold retail operations standards
Execute seasonal roll-outs
Respond to customer inquiries via phone
Respond to customer inquiries via email
Respond to customer inquiries via live chat
Ensure personalized service experience
Ensure exceptional service experience
Collaborate across departments
Drive business growth
Drive customer satisfaction
Innovate and bring new ideas
Enhance customer engagement
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner with Workforce Operations Analysts; Collaborate with customer care team; Collaborate across departments
Communication Scope
Written communication; Verbal communication
Full Job Description
Customer Experience Sales Manager - San Jose, CA We are seeking a motivated and dynamic Customer Experience Sales Manager with strong business acumen to lead our team in achieving and exceeding sales goals. This role requires a proactive leader with a deep focus on driving sales performance, ownership of store outcomes, and exceptional leadership abilities. This results-oriented leader will foster a passion for delivering exceptional customer experiences and driving sales performance. The ideal candidate will be able to work a full-time schedule that includes weekends This role is in-person at our San Jose, CA showroom location. The targeted salary budget for this position is $80k - 100k annually. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities: Sales Performance and Business Growth: Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets. Demonstrate a robust understanding of business processes and KPIs, coaching each team member to achieve performance goals. Drive showroom sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives. Ownership of Store Performance: Take full accountability for the showroom and office operations, ensuring they meet the highest standards of customer service and operational efficiency. Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance. Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule, ensuring coverage for all duties and appointments. Leadership and Team Development: Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to excel and deliver exceptional customer service. Provide ongoing training, coaching, and performance feedback to develop the team’s skills and ca
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