CustomerExperienceManager-WFM(APAC)

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. About the Skuad Acquisition Back in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM). This role will be part of our WFM business unit. Role Summary Embark on a journey to redefine B2B customer delight! We’re on the lookout for passionate individuals as Customer Champions who will orchestrate a symphony of satisfaction, turning each client interaction into a masterpiece of excellence. If you’re excited about crafting unforgettable experiences, let’s drive the future of customer enchantment together! Location – Gurugram-India Work from office Full time What you’ll do - Customer Rhapsody: Be the maestro of B2B relationships, creating harmonious connections with clients Conduct a symphony of onboarding, ensuring clients dance into success seamlessly Riff with Resolutions: Play a key role in resolving customer challenges, turning discord into delightful resolutions Strum preventative chords, keeping issues at bay and maintaining a sweet serenade of satisfaction Choreograph Growth: Partner with the sales team to choreograph growth s