{ "count" : 55980, "data" : [ { "id" : "6a2ca53574d8ee00a09b52bd", "title" : "Assistant Director, Strategy and Plans (MSF)", "company" : "GovTech", "salary" : { "min" : 150000.0, "max" : 220000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Director-level Strategy and Plans role in Singapore's government sector, adjusted for seniority and contract employment." }, "location" : "MSF HQ", "locations" : [ "MSF HQ" ], "timestamp" : "2026-06-16T07:01:22.857", "fingerprint" : "3d217ca73edba8e8d38fe562efa6d17d8a4c804a5969d192a345969cfd3e9377", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4004077201?gh_jid=4004077201", "externalId" : "4004077201", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Singapore", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Singapore", "employmentType" : "CONTRACT", "experienceLevel" : "Director", "rawDescription" : "GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. About Ministry of Social and Family Development (MSF) The Ministry of Social and Family Development (MSF) is Singapore's lead ministry for social and family policies, working to build a caring and inclusive society where every individual and family can thrive. We deliver essential services through our network of Family Service Centres, Social Service Offices, and industry partners, supporting vulnerable populations across all life stages. Our work encompasses family services, early childhood, social assistance, disability support, mental health initiatives, and community development programmes. [What you will be working on] The Assistant Director (AD), Strategy and Plans is a leadership role within the MSF IT Group. Working in close partnership with CIO, SCIO and Product Development Office Leaders, you will drive the formulation and execution of MSF’s technology and digitalisation strategies. This role is responsible for overseeing technology portfolio management, and operationalisation of whole-of-government (WOG) shifts, while providing strategic and operational guidance across the MSF Ministry Family. You will also be a key advocate for Policy-Ops-tech integration—specifically leveraging Data Analytics, Artificial Intelligence (AI), and emerging technology —to ensure technology directly drives impactful social and business outcomes aligned with MSF's strategic outcomes. Key Responsibilities 1. Strategy, Planning & Whole-of-Government (WOG) Alignment Ministry Family Digitalisation Strategy: Drive and coordinate MSF’s 3-year Digitalisation Plan and the broader Ministry Family Digitalisation Plan, ensuring a consistent and strategic approach to technology and data. WOG Alignment: Ensure all strategies align with both MSF Ministry Family and whole-of-government directives, including the MSF Public Service Transformation, MSF Group Transformation, Digital Government Blueprint, Smart Nation initiatives, and the National AI Strategy. Tech Roadmap Formulation: Define the long-term vision and plans for Product, Design, Engineering, and emerging tech domains (including AI and Data Analytics,) within the ministry. Such plans would also consider the broad-based capability building initiatives for successful partnerships across MSF Families. Situational & Contextual Analysis: Act as a trusted advisor to the CIO by analysing internal organisational dynamics, diagnosing systemic bottlenecks, and evaluating the health of the CIO team. 2. Portfolio Management, Governance & Compliance Governance Oversight: Oversee ICT planning, budgeting, reporting, and enterprise portfolio management to ensure efficient resource allocation and project prioritisation during execution phases. Steering Committee Secretariat: Provide oversight and guidance for major digitalisation steering committees, such as the ICT & Digitalisation Steering Committee (IDSC) at the Ministry Family level. Partner closely with the Chief Data Office and Sectors Futures Tech Division to shape strategic agendas. 3. Ops-Tech Integration & Innovation Advocate Policy-Ops-Tech Synergy: Bridge the gap between operations and technology by championing Policy-Ops-Tech integration in the design, conceptualisation, and validation of digital solutions. Advanced Tech Adoption: Promote the practical application of Data Analytics, AI and emerging tech to transform internal business service delivery, optimise internal processes, and improve citizen touchpoints. [What we are looking for] Experience & Qualifications: Professional Experience: Minimally 5 years of experience in IT management, strategic planning, or tech policy development. Policy & Implementation: Track record in policy development, implementation, and driving large-scale, cross-agency IT initiatives from concept to execution preferred. Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. Key Competencies: Stakeholder Management & Engagement: Exceptional interpersonal and communication skills (both oral and written) with a demonstrated ability to engage and influence senior stakeholders and ministry leaders. Workshop & Meeting Facilitation: Proficient in workshop facilitation and managing high-level steering committees/forums to ensure productive, collaborative, and outcome-oriented discussions. Agile & Dynamic Mindset: Highly comfortable navigating ambiguity and working in a fast-paced, dynamic environment with the agility to adapt to shifting structural or policy requirements. Preferred Advantages: Good understanding of Government or MSF policies, and social service sector/operational dynamics. Strong technical literacy or hands-on knowledge in emerging technology domains such as Data Analytics, AI engineering, and emerging tech. What we offer you: GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.    Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.  We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.  Please note that this will be a 2-year fixed term contract. Learn more about life inside GovTech at go.gov.sg/GovTechCareers. Stay connected with us on social media at go.gov.sg/ConnectWithGovTech", "summaryDescription" : "Assistant Director, Strategy and Plans (MSF) at GovTech", "postedDate" : "2026-06-14T19:19:26.593", "createdAt" : "2026-06-14T19:19:26.593", "lastUpdated" : "2026-06-16T07:01:22.857", "ingestTimestamp" : "2026-06-14T19:19:26.593", "mongoId" : "6a2ca53574d8ee00a09b52bd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ce89374d8ee00a0a6b327", "title" : "Incident and Escalation Manager", "company" : "Vapi", "industry" : "Engineering, Product & Design", "salary" : { "min" : 180000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-15T07:14:55.204", "fingerprint" : "60c917ee3c64b5678f66ce6a86c18e0c6ac5a4b02e9a8a6aa640d0caadd520e0", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/vapi/f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7/application", "externalId" : "f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "PagerDuty, Incident.io, Opsgenie", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Incident response", "Escalation management", "Root cause analysis", "Service level agreements", "Customer communication", "Credit process governance", "Metrics reporting", "Partnership building", "Customer RCA", "Post-incident review", "Executive escalation list", "Pattern spotting" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Escalation management", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Service level agreements", "level" : "intermediate" }, { "name" : "Customer communication", "level" : "intermediate" }, { "name" : "Credit process governance", "level" : "intermediate" }, { "name" : "Metrics reporting", "level" : "intermediate" }, { "name" : "Partnership building", "level" : "intermediate" }, { "name" : "Customer RCA", "level" : "intermediate" }, { "name" : "Post-incident review", "level" : "intermediate" }, { "name" : "Executive escalation list", "level" : "intermediate" }, { "name" : "Pattern spotting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Incident management, Escalation management, Program building", "majorSkillsList" : [ "Incident management", "Escalation management", "Program building" ], "coreResponsibilities" : "Define incident criteria, Author severity model, Design live incident process, Write incident process documentation, Build incident commander rotation, Train incident commander rotation, Balance hiring and utilizing resources, Own pager rotation, Command incidents during shifts, Step down pager share, Own rotation operations, Stand up incident tooling, Set up on-call, Build customer communication templates, Govern customer credit process, Approve financial decisions, Stand up metrics, Report monthly metrics, Build standing partnerships, Train go-to-market teams, Train support teams, Train customer success teams, Train engineering teams, Build feedback loop, Shape engineering roadmap, Own customer-facing RCA, Translate engineering root cause, Ship RCA within SLA, Run blameless post-incident review, Drive action items to closure, Close loop with customers, Hold high-severity issues, Run executive escalation list, Keep owner on escalation, Spot patterns across customers, Force patterns into engineering, Force patterns into product, Be single point of contact, Partner with account team, Build cross-functional recovery plan, Keep written handoff, Keep named deputy", "teamCollaboration" : "Partnerships with engineering; Partnerships with support; Partnerships with CTO office; Partnerships with legal; Partnerships with security; Partnerships with comms; Partnerships with carrier operations; Partner with account team", "projectManagementSkills" : [ "Incident program management", "Escalation program management" ], "domainKnowledge" : "Infrastructure company; Telephony company; Platform company; Carrier dependency; Voice AI infrastructure", "domainList" : [ "infrastructure-company", "telephony-company", "platform-company", "carrier-dependency", "voice-ai-infrastructure" ], "domainSpecificKnowledge" : [ "Infrastructure company", "Telephony company", "Platform company", "Carrier dependency", "Voice AI infrastructure" ], "toolProficiency" : [ "PagerDuty", "Incident.io", "Opsgenie", "Slack", "Status page" ], "communicationSkills" : "Customer communication; Executive presentations; Customer RCA", "documentationSkills" : "Write incident process; Write RCA; Build runbook library", "problemSolvingSkills" : "Decision-making; Root cause analysis; Troubleshooting", "specialRequirements" : "On-call rotation, Off-hours shifts", "outcomesObjectives" : "Protect engineering from noise; Ensure consistent response; Protect renewals; Protect engineering focus; Protect executive confidence; Build scalable program; Resolve incidents; Hold relationship; Track action items to closure; Protect revenue", "qualificationsBasic" : "8 to 12 years experience, Incident management experience, Escalation management experience, Technical support escalations experience, Technical program management experience, Building incident program from zero, Owning incident program growth, Standing up incident commander rotation, Calm under pressure, Decision-making with incomplete information, Clear writing under pressure, Comfort with technical depth, Willingness to work rotation", "qualificationsPreferred" : "Experience hiring a team is a plus, Familiarity with telephony is a plus, Familiarity with carrier dynamics is a plus, Familiarity with real-time systems is a plus", "remoteFriendly" : true, "rawDescription" : "Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M Incident and Escalation Manager Why this role exists Vapi runs voice AI infrastructure at tens of millions of minutes a month for enterprise customers who route business-critical traffic through us. When something breaks, it breaks in real time, in front of a customer's own customers, and often through a carrier dependency we don't fully control. Today the response is run by whoever is in the Slack thread. That works once. It does not scale, and it costs us renewals, engineering focus, and executive confidence every time it happens. This is the first dedicated hire for the function, and the job is to build it. You will design the program that runs our incident response, train the people who command incidents, and own the customer relationship through the weeks that follow a serious one. You own the pager and you work part of the rotation yourself, because the fastest way to build a program that works is to run inside it while you build it. You are not the engineer fixing the system. You are the person who builds the system so a trained bench can run it, and who takes a real turn on the pager. Building the program This is the core of the role. - Define what counts as an incident and what does not, with entrance and exit criteria that protect engineering from noise. - Author the severity model with response-time targets per level, so a SEV0 means the same thing Monday morning and Friday night. - Design how a live incident runs: the command structure, the update cadence, the single source of truth, the decision rights, and when the call gets escalated past the commander. Write it down so anyone on rotation runs it the same way. - Build and train the incident commander rotation. Build a realistic balance of hiring and utilizing existing resources across humans and AI to stand up the rotation. - Own the pager and work part of the rotation yourself - personally commanding incidents during your shifts and stepping your share down as the bench matures and proves out. Own how the rotation runs regardless of whose shift it is. - Stand up the incident tooling and on-call setup: paging, escalation policies, incident channels, status page, and the runbook library. - Build customer communication templates for each severity and channel, pre-approved so they are not written from scratch under pressure. - Govern the customer credit process with a clear approval chain, so financial decisions stop happening in ad hoc threads. - Stand up the metrics: resolution time, response velocity, escalation volume, RCA SLA adherence, and revenue protected. Report monthly in terms execs use to make resource decisions. - Build standing partnerships with engineering, support, the office of the CTO, legal, security, comms, and carrier operations before the next critical situation. - Train go-to-market, support, customer success, and engineering on where to bring customer-critical issues and how the function works. - Build a feedback loop so incident and escalation data shapes the engineering roadmap instead of dying in postmortems. After the incident - Own the customer-facing RCA. Translate engineering root cause into plain language that tells the truth and holds the relationship. Ship it within the SLA we commit to. - Run the blameless post-incident review. Drive action items to named owners with dates, and track them to closure instead of letting them die in a doc. - Close the loop with affected customers directly, including the credits or commitments made during the incident. Escalation management - Hold the high-severity customer issues that do not rise to a full incident but threaten a renewal or a relationship. - Run the standing executive escalation list. Keep an owner, a next step, and a date on every item. - Spot patterns across customers that no single team owns, and force them into engineering or product as prioritized work. - Be the single point of contact for a regulated customer or a regulatory inquiry that surfaces weeks after the technical fix. - Partner with the account team on at-risk accounts driven by reliability, and build the cross-functional recovery plan. - Keep a written handoff and a named deputy so escalations stay covered when you are out. What you bring - 8 to 12 years across incident management, escalation management, technical support escalations, or technical program management, ideally at an infrastructure, telephony, or platform company operating at scale. - A track record building an incident and escalation program from zero, or owning a meaningful piece of one through its growth, including standing up an incident commander rotation rather than being the sole responder. Experience hiring a team is a plus. - Hands-on familiarity with incident tooling such as PagerDuty, incident.io http://incident.io, Opsgenie, or equivalent, and the Slack and status-page workflows around them. - Calm under pressure as a learned discipline. Gravitas to direct a response and the willingness to remove a distraction from a call even when it outranks you. - Decision-making with incomplete information, and the judgment to know when to escalate and how to do it without losing time. - Clear writing under pressure. You can produce a clean read of a live situation for a senior leader, and a customer RCA that holds a relationship together. - Comfort with technical depth. You do not need to write the fix, but you need to follow the conversation, ask the right question, and know when an answer does not add up. Familiarity with telephony, carrier dynamics, or real-time systems is a strong plus. - Willingness to work part of the incident commander rotation, including off-hours shifts, especially in the first year.", "summaryDescription" : "Incident and Escalation Manager at Vapi. Skills: Incident management, Escalation management, Program building. Define incident criteria. Author severity model", "createdAt" : "2026-06-14T04:46:08.267", "lastUpdated" : "2026-06-15T07:14:55.204", "ingestTimestamp" : "2026-06-14T04:46:08.267", "mongoId" : "6a2ce89374d8ee00a0a6b327", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 180000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Incident response", "Escalation management", "Root cause analysis", "Service level agreements", "Customer communication", "Credit process governance", "Metrics reporting", "Partnership building", "Customer RCA", "Post-incident review", "Executive escalation list", "Pattern spotting", "Leadership", "Critical thinking", "Incident management", "Program building", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Incident program management", "Escalation program management", "Infrastructure company", "Telephony company", "Platform company", "Carrier dependency", "Voice AI infrastructure", "PagerDuty", "Incident.io", "Opsgenie", "Slack", "Status page" ], "skillCount" : 35, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e426f8b1b0376634c669", "title" : "Investigations Manager I, Investigations", "company" : "AOSP-V - M26", "industry" : "Investigation Loss Prevention, Investigation, selling partner services", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an E-Commerce Investigations Manager I in Metro Manila, Philippines, adjusted for manager seniority and full-time employment." }, "location" : "PHL", "locations" : [ "PHL" ], "timestamp" : "2026-06-15T03:43:46.454", "fingerprint" : "aa186b514d968f58d39e6feecd761dabb3ba650b8faad0fcf632864edec092c1", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3076887/apply", "externalId" : "9a6030a1-ee9a-4a0e-9be8-9d1679d304a7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Metro Manila", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.5736108,121.0329706" }, { "city" : "Cavite", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.2554073,120.8671503" }, { "city" : "Bulacan", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "15.0000000,121.0833330" }, { "city" : "Laguna", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.1696476,121.3336526" }, { "city" : "Rizal", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.6500000,121.2500000" } ], "locationText" : "Metro Manila, Philippines; Cavite, Philippines; Bulacan, Philippines; Laguna, Philippines; Rizal, Philippines", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Excel, Data visualization, Process mapping", "professionalSkills" : [ "Performance management", "Process improvement", "Problem-solving", "Data analysis", "Decision making" ], "hardSkillsList" : [ "Root cause analysis", "Performance tracking", "Metrics-based decision making" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Performance tracking", "level" : "intermediate" }, { "name" : "Metrics-based decision making", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "People management, Business operations, Process improvement", "majorSkillsList" : [ "People management", "Business operations", "Process improvement" ], "coreResponsibilities" : "Lead investigations team, Develop team performance, Achieve performance goals, Implement training programs, Allocate work, Conduct performance reviews, Mentor new managers, Mentor high-potential employees, Lead site functional responsibilities, Implement digital solutions, Communicate policies and updates, Ensure compliance and consistency, Manage SLAs, Track real-time performance, Monitor quality and productivity, Use AI quality monitoring, Make data-driven decisions, Identify customer issues, Analyze customer feedback, Implement targeted solutions, Use AI for pattern recognition, Build process improvements, Drive process improvement culture, Implement lean methodologies, Automate processes, Optimize processes with data, Collaborate cross-functionally, Eliminate accuracy barriers, Eliminate productivity barriers, Eliminate quality barriers, Conduct process assessments, Implement automated solutions, Identify bottlenecks with analytics, Develop operating procedures", "teamCollaboration" : "Cross-functional collaboration", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Contact Center Operations", "domainList" : [ "contact-center-operations" ], "domainSpecificKnowledge" : [ "Contact Center Operations" ], "toolProficiency" : [ "Microsoft Office Suite", "Excel", "AI tools" ], "communicationSkills" : "Communicate complex problems; Present process improvements", "documentationSkills" : "Documentation processes", "problemSolvingSkills" : "Root cause analysis; Problem-solving methodologies; Data-driven decision making; Analytical skills", "specialRequirements" : "Physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal, Reliable ISP 200 MBPS, 100 GB data, Internet backup, Power backup, Private work area, Free of distractions", "outcomesObjectives" : "Achieve performance goals; Achieve network-wide vision", "qualificationsBasic" : "Bachelor's Degree, 2+ years people leadership, Contact Center Operations experience", "qualificationsPreferred" : "Advanced proficiency Microsoft Office, Excel for data analysis, Data visualization tools, Process mapping tools, Analytical tools for root cause analysis, Project management methodologies, Cross-functional process improvement projects", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "You must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal. Remote Work Requirement A reliable ISP (internet bandwidth of at least 200 MBPS speed or higher) connection, either through DSL, fiber or a cable modem, and should have at least 100 GB data from a reliable provider. Internet and power back up must be available in case of connectivity/power outages. Your work area should be a private space in which you are not overlooked or disturbed. Your work area must be free of distractions such as barking dogs, television noise, music, children, etc. You must be able to devote full attention to the Amazon customer. Key job responsibilities People Management: • Leading and developing a team of 18-21 investigations associates; responsible for the overall performance management, coordination, and evaluation of the team using both traditional and data-driven insights. • Develop and achieve performance goals and objectives aligned with network-wide vision, utilizing performance analytics tools to track progress. • Carrying out supervisory responsibilities in accordance with Amazon's policies and procedures; responsibilities include interviewing, implementing structured training programs, work allocation, and performance reviews supported by analytics tools. • Mentoring new managers and high-potential employees, including guidance on leveraging available technology and process improvement methodologies. • Leading Site Level initiatives; primary owner of functional responsibilities that impact overall site, with focus on implementing efficient digital solutions where applicable. • Communicating policies and updates to investigations associates through established channels and digital platforms. • Ensure compliance and consistency through systematic monitoring and documentation processes. Business/Operations Management: • Management of SLAs using real-time tracking systems and performance dashboards. • Responsible for quality and productivity of assigned team, leveraging both traditional metrics and AI-assisted quality monitoring tools. • Developing and achieving performance goals through data-driven decision making and operational excellence. • Identifying customer issues through: • Analysis of customer feedback and trends • Implementing targeted solutions • Using available AI tools for pattern recognition • Building process improvements based on findings • Drive process improvement and continuous improvement culture through: • Traditional 'kaizen' and lean methodologies • Strategic automation where applicable • Data-driven process optimization • Cross-functional collaboration • Identifying and eliminating barriers to accuracy, productivity, and quality by: • Conducting regular process assessments • Implementing automated solutions for routine tasks • Using analytics to identify bottlenecks • Developing standardized operating procedures • Leveraging appropriate technology solution Basic Qualifications: • Basic Qualifications: Education and Experience: • Bachelor's Degree from an accredited university • 2+ years people leadership experience managing teams of 10-25 direct reports • Contact Center Operations experience. Leadership and Change Management: • Demonstrated success in leading teams through process changes and improvements • Experience in developing and implementing standard operating procedures • Proven ability to coach teams on problem-solving methodologies. Communication: • English language fluency • Ability to effectively communicate complex problems and solutions to various stakeholders • Experience in documenting and presenting process improvement initiatives. Process Improvement Expertise: • Proven experience implementing process improvement methodologies • Knowledge of root cause analysis tools and techniques (5-Why, Fishbone diagrams, Pareto analysis) • Experience leading continuous improvement initiatives and measuring their impact. Analytical and Decision-Making: • Strong analytical skills with ability to identify trends and patterns in data • Experience in performance tracking and metrics-based decision making • Capability to translate data insights into actionable improvements. Preferred Qualifications: Technical Skills: • Advanced proficiency in Microsoft Office Suite, particularly Excel for data analysis, pivot tables, and reporting • Experience with data visualization and process mapping tools • Demonstrated ability to use analytical tools for root cause analysis and problem-solving. Project Management: • Understanding of project management methodologies and their practical application • Experience in leading cross-functional process improvement projects • Ability to manage multiple initiatives while maintaining operational excellence. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Investigations Manager I, Investigations at AOSP-V - M26. Skills: People management, Business operations, Process improvement. Lead investigations team. 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With AI-powered permitting intelligence and expert guidance, we eliminate costly delays and bring predictability across the full lifecycle of commercial projects. Today, permitting is the slowest, most uncertain part of building, spread across 19,000+ jurisdictions with different rules, timelines, and surprises. Pulley gives project teams the clarity and predictability they need to move from planning to opening without delays. We support rollout programs for brands like J.Crew, Solidcore, and Hibbett Sports, as well as major data center buildouts, EV charging networks, and other commercial projects. Our platform dramatically reduces approval timelines, improves forecasting accuracy, and removes thousands of hours of manual work from design and construction teams. Founded in 2021, Pulley combines deep permitting expertise with purpose-built AI from people who have created products used by millions. We’re backed by CRV, Susa Ventures, Fifth Wall, and leaders from Plaid, Segment, ServiceTitan, and Procore. Job Description Pulley is hiring licensed architects and engineers to review commercial plan sets and produce structured IBC code compliance findings across egress, fire-resistance, accessibility, structural, and MEP and other disciplines. Who You Are - You might be a Senior Project Architect or Technical Architect who QA/QCs CD sets before permit, reads code daily, and can cite the IBC tables behind a finding. 15+ years commercial experience and extensive, hands-on QA/QC, permit/correction-letter experience required. Comfort reviewing plans on screen in a web app is essential. OR, - You might be a current or former municipal plans examiner or 3rd party plan reviewer. 10+ years commercial experience and extensive, hands-on permit/correction-letter experience required. ICC certification (Building/Combination/Fire Plans Examiner or MCP) or equivalent is required. Comfort reviewing plans on screen in a web app is essential. Key Responsibilities - Detailed review of plans for code compliance, missing information and inconsistencies - Evaluate review comments and markups for accuracy and clarifying compliance rationale - Short-form written clarification of review and compliance rationale - Using a simple web-app interface is necessary; comfort with screens and PDF plan review essential Key Qualifications - A licensed or credentialed specialist: RA, PE/SE, FPE, CASp, or ICC specialty certification (Accessibility, Fire, Structural, or Energy Plans Examiner; MCP). - 15+ years experience in commercial construction and robust skills in plans coordination, review and QA/QC OR: - ICC Certified Building, Combination, or Fire Plans Examiner — or Master Code Professional (or equivalent). - 10+ years of commercial experience, with 5+ years of commercial plan review at an AHJ or third-party review firm (SAFEbuilt, Interwest, Willdan, NV5, CSG, or similar). - (Plus) CASp certification or CA/FL code experience (CBC, Title 24, FBC). - (Plus) Prior third-party or peer review work for jurisdictions. 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We’re backed by CRV, Susa Ventures, Fifth Wall, and leaders from Plaid, Segment, ServiceTitan, and Procore. Job Description Pulley is hiring licensed architects and engineers to review commercial plan sets and produce structured IBC code compliance findings across egress, fire-resistance, accessibility, structural, and MEP and other disciplines. Who You Are - You might be a Senior Project Architect or Technical Architect who QA/QCs CD sets before permit, reads code daily, and can cite the IBC tables behind a finding. 15+ years commercial experience and extensive, hands-on QA/QC, permit/correction-letter experience required. Comfort reviewing plans on screen in a web app is essential. OR, - You might be a current or former municipal plans examiner or 3rd party plan reviewer. 10+ years commercial experience and extensive, hands-on permit/correction-letter experience required. ICC certification (Building/Combination/Fire Plans Examiner or MCP) or equivalent is required. 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Key Responsibilities - Detailed review of plans for code compliance, missing information and inconsistencies - Evaluate review comments and markups for accuracy and clarifying compliance rationale - Short-form written clarification of review and compliance rationale - Using a simple web-app interface is necessary; comfort with screens and PDF plan review essential Key Qualifications - A licensed or credentialed specialist: RA, PE/SE, FPE, CASp, or ICC specialty certification (Accessibility, Fire, Structural, or Energy Plans Examiner; MCP). - 15+ years experience in commercial construction and robust skills in plans coordination, review and QA/QC OR: - ICC Certified Building, Combination, or Fire Plans Examiner — or Master Code Professional (or equivalent). - 10+ years of commercial experience, with 5+ years of commercial plan review at an AHJ or third-party review firm (SAFEbuilt, Interwest, Willdan, NV5, CSG, or similar). - (Plus) CASp certification or CA/FL code experience (CBC, Title 24, FBC). - (Plus) Prior third-party or peer review work for jurisdictions. 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Working relationships with vendors", "domainKnowledge" : "Qualified retirement plans", "domainList" : [ "qualified-retirement-plans" ], "domainSpecificKnowledge" : [ "Qualified retirement plans" ], "toolProficiency" : [ "Excel", "PowerPoint", "Word", "Outlook", "HRIS", "Payroll systems" ], "continuousLearning" : "Stay up-to-date with new laws and regulations", "problemSolvingSkills" : "Exercise judgment; Exercise discretion", "specialRequirements" : "Limited travel", "qualificationsBasic" : "Bachelor's degree, 3 years benefits or finance experience, In depth knowledge in Excel, Demonstrated proficiency in PowerPoint, Demonstrated proficiency in Word, Demonstrated proficiency in Outlook, Experience with HRIS, Experience with payroll systems, Ability to organize, Ability to prioritize, Ability to adhere to deadlines, Ability to multitask, Ability to act independently, Ability to exercise judgment, Ability to exercise discretion, Ability to demonstrate high integrity, Ability to develop positive working relationships, Ability to maintain positive working relationships", "qualificationsPreferred" : "Knowledge of new laws and regulations surrounding qualified retirement plans, Experience with new laws and regulations surrounding qualified retirement plans", "remoteFriendly" : false, "rawDescription" : "Required Qualifications Bachelor's degree in Human Resources, Business, or combination of education and closely relevant experience Minimum 3 years benefits or finance experience Ability to stay up-to-date with new laws and regulations surrounding qualified retirement plans In depth knowledge in Excel, with a demonstrated proficiency in PowerPoint, Word and Outlook Experience with HRIS and payroll systems Demonstrated ability to organize, prioritize and adhere to deadlines and multitask in a fast-paced environment Ability to act independently and exercise judgment and discretion within the scope of the position Ability to demonstrate high integrity when dealing with sensitive and confidential information a must Proven ability to develop and maintain positive working relationships with all levels of employees and external vendors Limited travel may be required An attitude and commitment to being an active participant of our employee-owned culture is a must What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. United States-Nebraska-Omaha", "summaryDescription" : "Retirement Plans Administrator at HDR. Skills: Retirement plans, Benefits administration. Stay up-to-date with new laws and regulations. Organize tasks", "createdAt" : "2026-06-14T21:31:08.701", "lastUpdated" : "2026-06-16T02:07:27.077", "ingestTimestamp" : "2026-06-14T21:31:08.701", "mongoId" : "6a16291c58b93c861e959f05", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Retirement plans administration", "Judgment", "Discretion", "Retirement plans", "Benefits administration", "Finance", "Qualified retirement plans", "Excel", "PowerPoint", "Word", "Outlook", "HRIS", "Payroll systems" ], "skillCount" : 13, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.92 }, { "id" : "6a305191f292fd229cf02458", "title" : "Cybersecurity Plans (Deputy Director)", "company" : "GovTech", "industry" : "Government", "salary" : { "min" : 180000.0, "max" : 270000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director in Government Cybersecurity in Singapore, adjusted for seniority and industry." }, "location" : "PPS Policy, Plans and Strategy Cluster", "locations" : [ "PPS Policy", "Plans and Strategy Cluster" ], "timestamp" : "2026-06-16T07:04:11.140", "fingerprint" : "7cf89c103dd3d749fba8ca496980eaa982e4b545abb89258fa22464708d9cdb6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4004304201?gh_jid=4004304201", "externalId" : "4004304201", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "experienceLevel" : "Director", "teamCollaboration" : "Cross-functional team environment", "domainKnowledge" : "Cybersecurity", "domainList" : [ "cybersecurity" ], "domainSpecificKnowledge" : [ "Cybersecurity" ], "communicationSkills" : "Distill into clear", "qualificationsBasic" : "Singapore Citizen only", "remoteFriendly" : false, "rawDescription" : "Job Description Summary The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an \"outside-in\" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications and facilitate collaboration with citizens and business to co-develop technologies. Join us as we support Singapore’s vision of building a Smart Nation – a nation of possibilities empowered through info-communications technology and related engineering. The Cybersecurity Group (CSG) is the cybersecurity arm of GovTech that is committed to creating a trusted digital Government for Singapore. You will be joining the Plans, Policy ability to grasp complex topics and distill into clear and easy-to-understand concepts; ability to develop creative solutions; ability to form logical, coherent reasoning Ability to work collaboratively in a cross-functional team environment Able to work independently and persevering attitude Singapore Citizen only", "summaryDescription" : "Cybersecurity Plans (Deputy Director) at GovTech", "postedDate" : "2026-06-15T23:19:09.252", "createdAt" : "2026-06-15T23:19:09.252", "lastUpdated" : "2026-06-16T07:04:11.140", "ingestTimestamp" : "2026-06-15T23:19:09.252", "mongoId" : "6a305191f292fd229cf02458", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Cybersecurity" ], "skillCount" : 1, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307adef292fd229c04129a", "title" : "Supervisor, Fraud Investigations", "company" : "Airbnb", "industry" : "Hospitality", "salary" : { "min" : 1370000.0, "max" : 1790000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Gurugram, India", "locations" : [ "Gurugram", "India" ], "timestamp" : "2026-06-16T12:13:45.864", "fingerprint" : "51156ff8d06c56dbb7f783c95e7c2c8c204994eab1552d94eeadf8bb0cea8546", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.airbnb.com/positions/8007130?gh_jid=8007130", "externalId" : "8007130", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Gurugram", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "28.4646148,77.0299194" } ], "locationText" : "Gurugram, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Risk management", "Fraud investigations", "People management", "Performance management", "Coaching" ], "hardSkillsList" : [ "Fraud detection", "Fraud prevention", "Risk mitigation", "Claim assessment", "Data analytics" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Fraud detection", "level" : "intermediate" }, { "name" : "Fraud prevention", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "Claim assessment", "level" : "intermediate" }, { "name" : "Data analytics", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Fraud Investigations, Risk Management, Team Leadership", "majorSkillsList" : [ "Fraud Investigations", "Risk Management", "Team Leadership" ], "coreResponsibilities" : "Lead fraud investigations team, Identify fraudulent Aircover claims, Investigate fraudulent Aircover claims, Mitigate fraudulent Aircover claims, Oversee fraud investigation process, Search for syndicated bad actors, Mitigate risks from bad actors, Collaborate with internal stakeholders, Ensure accurate claim assessments, Prevent financial losses, Lead investigations of major incidents, Contain major incidents, Manage emerging risks, Manage emerging threats, Enable business growth, Identify intelligence gaps, Identify risk gaps, Work with risk management teams, Strengthen Airbnb platform, Adapt function to priorities, Own planning, Own strategy, Set targets for team, Present findings, Build team, Foster team, Support team, Hold team accountable, Manage team with care, Manage team with empathy, Challenge team members, Meet expectations, Exceed expectations, Take ownership for team quality, Take ownership for team accuracy, Take ownership for metrics performance, Hold team members accountable for performance, Hold team members accountable for quality, Monitor result trends, Set clear expectations, Follow-up individually, Coach regularly, Develop team skills, Improve team skills, Develop team behaviors, Improve team behaviors, Manage risks, Manage threats, Maintain good customer experience, Look for new capabilities, Collect risk intelligence, Analyze risk intelligence, Disseminate risk intelligence, Develop team knowledge, Develop team expertise, Oversee team performance, Communicate with internal partners, Provide guidance to team, Provide direction to team, Develop strategies to detect fraud, Develop strategies to prevent fraud, Share fraud-related insights, Improve fraud prevention measures, Enhance operational efficiency, Utilize data analytics techniques, Identify patterns indicative of fraud, Identify trends indicative of fraud, Identify anomalies indicative of fraud, Develop training programs, Deliver training programs, Enhance fraud awareness, Promote fraud prevention culture, Prepare comprehensive reports, Highlight key fraud metrics, Highlight key fraud trends, Provide recommendations for process improvements", "teamCollaboration" : "Cross-functional teams; Internal stakeholders; Risk management teams; Other Aircover Ops teams; Legal; Trust; CS Safety; Product Management; Global Crisis Management; Community Support; Policy; Privacy Legal teams", "domainKnowledge" : "Fraud investigations; Fraud prevention; Risk management; Aircover platform", "domainList" : [ "fraud-investigations", "fraud-prevention", "risk-management", "aircover-platform" ], "domainSpecificKnowledge" : [ "Fraud investigations", "Fraud prevention", "Risk management", "Aircover platform" ], "toolProficiency" : [ "Data analytics tools" ], "communicationSkills" : "Present findings", "problemSolvingSkills" : "Problem solving; Conflict resolution; Root cause analysis", "specialRequirements" : "24*7 rotational shifts, Weekend days, Company holidays", "outcomesObjectives" : "Mitigate fraudulent claims; Prevent financial losses; Strengthen Airbnb platform; Meet performance goals; Exceed performance goals; Improve fraud prevention measures; Enhance operational efficiency", "qualificationsBasic" : "5+ years experience in risk management, 2+ years experience in people management, Experience in fast-paced fraud investigations, Thorough knowledge of fraud investigations, Knowledge of intelligence tradecraft, Knowledge of fraud investigation systems, Knowledge of fraud investigation processes, Knowledge of governance metrics-based performance management, Knowledge of coaching skills, Ability to solve problems independently, Ability to solve problems collaboratively, Ability to resolve conflict independently, Ability to resolve conflict collaboratively, Ability to manage competing priorities, Ability to establish clear expectations, Ability to establish clarity among stakeholders, Ability to identify key stakeholders, Ability to cultivate relationships with stakeholders, Analytical skills to review customer feedback, Analytical skills to review data, Ability to identify trends, Ability to identify issues, Ability to identify opportunities, Ability to work independently, Ability to balance fraud prevention, Ability to balance positive customer experience, Ability to work in 24*7 rotational shifts, Ability to work in a global environment, Ability to work in a fluid environment, Ability to execute at high quality, Ability to execute to completion", "qualificationsPreferred" : "Experience in high tech organizations, Experience in matrixed global organizations, Experience in fintech space, Experience in insurance space, Understanding of Third Party Administrators concepts, Understanding of Third Party Adjusters concepts, Knowledge of fraud prevention techniques, Knowledge of investigative methodologies, Knowledge of legal aspects related to fraud investigations", "rawDescription" : "Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community. The Difference You Will Make: As the Lead of the Fraud Investigations Team, you will play a vital leadership role in safeguarding the integrity of our Aircover platform by effectively identifying, investigating, and mitigating instances of fraudulent Aircover claims. You will lead a team of talented fraud investigators, oversee the end-to-end fraud investigation process, search for fingerprints of syndicated bad actors, mitigate those risks, and collaborate closely with internal stakeholders to ensure accurate claim assessments and prevent financial losses. Your team will also lead investigations and containment of major incidents related to policies that Aircover Scaled Ops and Optimization team currently enforce. You will work closely with cross-functional teams to manage emerging risks / threats while enabling business growth in various markets. Philosophy will be to identify intelligence / risk gaps and work with other internal risk management teams (such as Trust team, and Safety team), third party adjusters, our partners, Product Management, Global Crisis Management, Community support, Policy, Privacy Legal teams to strengthen Airbnb’s platform. You will adapt your function to Aircover Scaled Operation and Optimization Priorities, in addition to owning planning and strategy while also helping to set targets for your team. You will present findings at Monthly, Quarterly and Annual Business Reviews. You will build, foster and support your team, while holding team members accountable to expectations and performance. A Typical Day: Manage a team of Fraud Investigators with care and empathy, challenging them to meet and exceed expectations in terms of service delivery Take ownership for the team’s quality, accuracy and metrics performance whilst holding team members accountable to their own individual performance & quality goals by closely monitoring result trends, setting clear expectations, following-up individually and coaching regularly to develop and improve their skills and behaviors in a tailored way. Work closely with cross-functional teams to manage emerging Aircover related risks / threats while enabling business growth and main good customer experience in various markets. Proactively look for new capabilities to help collect, analyze, and disseminate actionable risk intelligence Develop the knowledge and expertise of the Fraud Investigation team. Oversight of team performance and communication with internal partners. Guidance and direction for the team on specific complex fraud investigations. Develop and implement effective strategies to detect and prevent fraudulent Aircover claims. Collaborate with internal departments, such as other Aircover Ops teams, legal, Trust, CS safety to share fraud-related insights, improve fraud prevention measures, and enhance overall operational efficiency. Utilize data analytics tools and techniques to identify patterns, trends, and anomalies indicative of fraudulent activities. Work with internal stakeholders to develop and deliver training programs to enhance fraud awareness among staff members and promote a culture of fraud prevention throughout the organization. Prepare comprehensive reports and present findings to senior management, highlighting key fraud-related metrics, trends, and recommendations for process improvements. Your Expertise: 5+ years’ experience in risk management space, preferably in high tech and/or matrixed global organizations. 2+ years’ experience in a people manager role and strong track record of leading, recruiting, and coaching high performing teams. Demonstrated abilities and experience in fast paced fraud investigations space, preferably in the fintech / insurance space Thorough knowledge of fraud investigations, intelligence tradecraft, systems, processes and governance Strong metrics-based performance management & coaching skills. Ability to solve problems and resolve conflict independently, collaboratively, or through delegation including handling challenging customer conversations. Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, and making clear, concise recommendations on the course of action. Should have an excellent track record of leading with empathy and inspiring teams to achieve exceptional results in performance and quality Should have a deep understanding of the customer journey and what great looks like for the claims handling experience Should work independently to manage end-to-end people strategy and operations within the team, seeking additional guidance only in complex situations Can manage competing priorities whilst establishing clear expectations and clarity among key stakeholders Should be passionate about developing and mentoring your team to reach their full potential Proven ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels. Analytical skills to review customer feedback and data to identify trends, issues, and opportunities for challenging the status quo through process improvement. Use data to make informed decisions and work independently with rapidly changing priorities. Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive customer experience. A regular work schedule of 5 days per week (40 hours), mutually agreed with your Manager, which may include weekend days and company wide / public holidays, in 24*7 rotational shifts environment. Ability to work in a global, fluid environment while possessing an intense focus to execute at a high quality to completion Understanding of ‘Third Party Administrators/Adjusters’ concepts is a plus Strong knowledge of fraud prevention: Understand techniques, investigative methodologies, and legal aspects related to fraud investigations Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. India Annual Pay Range ₹1,370,000—₹1,790,000 INR", "summaryDescription" : "Supervisor, Fraud Investigations at Airbnb. Skills: Fraud Investigations, Risk Management, Team Leadership. Lead fraud investigations team. Identify fraudulent Aircover claims", "postedDate" : "2026-06-16T01:17:47.888", "createdAt" : "2026-06-16T01:17:47.888", "lastUpdated" : "2026-06-16T12:13:45.864", "ingestTimestamp" : "2026-06-16T01:17:47.888", "mongoId" : "6a307adef292fd229c04129a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Fraud detection", "Fraud prevention", "Risk mitigation", "Claim assessment", "Data analytics", "Leadership", "Mentoring", "Fraud Investigations", "Risk Management", "Team Leadership", "Risk management", "Fraud investigations", "People management", "Performance management", "Coaching", "Aircover platform", "Data analytics tools" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e426f8b1b0376634c660", "title" : "Investigations Manager I, Investigations", "company" : "AOSP-V - M26", "industry" : "Investigation Loss Prevention, Investigation, selling partner services", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an E-Commerce Investigations Manager I in Metro Manila, Philippines, adjusted for manager seniority and full-time employment." }, "location" : "PHL", "locations" : [ "PHL" ], "timestamp" : "2026-06-15T08:16:51.059", "fingerprint" : "3876706169b0ceb4f3cc9c27154815746a550def5ed7c46e6e75a397337993f1", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3071098/apply", "externalId" : "565753db-8927-468f-aeb7-05a498460d42", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Metro Manila", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.5736108,121.0329706" }, { "city" : "Cavite", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.2554073,120.8671503" }, { "city" : "Bulacan", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "15.0000000,121.0833330" }, { "city" : "Laguna", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.1696476,121.3336526" }, { "city" : "Rizal", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.6500000,121.2500000" } ], "locationText" : "Metro Manila, Philippines; Cavite, Philippines; Bulacan, Philippines; Laguna, Philippines; Rizal, Philippines", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "People management", "Performance management", "Business operations management", "Process improvement", "Continuous improvement", "Data-driven decision making", "Operational excellence", "Cross-functional collaboration", "Root cause analysis", "Lean methodologies", "Strategic automation", "Data-driven process optimization" ], "hardSkillsList" : [ "Performance analytics", "Quality monitoring", "Process assessment", "Data analysis", "Problem-solving methodologies", "Process improvement methodologies", "Metrics-based decision making" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Performance analytics", "level" : "intermediate" }, { "name" : "Quality monitoring", "level" : "intermediate" }, { "name" : "Process assessment", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Problem-solving methodologies", "level" : "intermediate" }, { "name" : "Process improvement methodologies", "level" : "intermediate" }, { "name" : "Metrics-based decision making", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "People leadership, Process improvement, Data analysis", "majorSkillsList" : [ "People leadership", "Process improvement", "Data analysis" ], "coreResponsibilities" : "Lead and develop investigations team, Manage team performance, Coordinate team performance, Evaluate team performance, Develop performance goals, Achieve performance goals, Track progress using analytics, Conduct interviews, Implement training programs, Allocate work, Conduct performance reviews, Mentor new managers, Mentor high-potential employees, Lead site level functional responsibilities, Implement digital solutions, Communicate policies and updates, Ensure compliance, Ensure consistency, Monitor processes, Document processes, Manage SLAs, Track SLAs in real-time, Monitor performance dashboards, Ensure quality of assigned team, Ensure productivity of assigned team, Identify customer issues, Analyze customer feedback, Analyze customer trends, Implement targeted solutions, Use AI tools for pattern recognition, Build process improvements, Drive process improvement culture, Drive continuous improvement culture, Apply kaizen methodologies, Apply lean methodologies, Apply strategic automation, Optimize processes using data, Collaborate cross-functionally, Identify barriers to accuracy, Identify barriers to productivity, Identify barriers to quality, Conduct process assessments, Implement automated solutions, Identify bottlenecks using analytics, Develop standardized operating procedures", "teamCollaboration" : "Cross-functional collaboration", "projectManagementSkills" : [ "Project management methodologies", "Cross-functional projects" ], "domainKnowledge" : "Contact Center Operations", "domainList" : [ "contact-center-operations" ], "domainSpecificKnowledge" : [ "Contact Center Operations" ], "toolProficiency" : [ "Microsoft Office Suite", "Excel", "Pivot tables", "Reporting tools", "Analytical tools" ], "communicationSkills" : "Communicate complex problems; Communicate solutions; Document processes; Present process improvement initiatives", "documentationSkills" : "Document processes; Document findings", "problemSolvingSkills" : "Problem-solving methodologies; Root cause analysis; Data-driven decision making; Analytical skills; Identify trends; Identify patterns", "specialRequirements" : "Physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal, Reliable ISP (200 MBPS+), Internet and power backup, Private work area, Free of distractions", "qualificationsBasic" : "Bachelor's Degree, 2+ years people leadership, Contact Center Operations experience, English language fluency, Ability to document and present process improvement initiatives, Proven experience implementing process improvement methodologies, Knowledge of root cause analysis tools, Experience leading continuous improvement initiatives, Analytical skills, Experience in performance tracking, Capability to translate data insights into actionable improvements", "qualificationsPreferred" : "Advanced proficiency in Microsoft Office Suite, Experience with data visualization tools, Experience with process mapping tools, Demonstrated ability to use analytical tools, Understanding of project management methodologies, Experience in leading cross-functional process improvement projects, Ability to manage multiple initiatives", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "You must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal. Remote Work Requirement A reliable ISP (internet bandwidth of at least 200 MBPS speed or higher) connection, either through DSL, fiber or a cable modem, and should have at least 100 GB data from a reliable provider. Internet and power back up must be available in case of connectivity/power outages. Your work area should be a private space in which you are not overlooked or disturbed. Your work area must be free of distractions such as barking dogs, television noise, music, children, etc. You must be able to devote full attention to the Amazon customer. Key job responsibilities People Management: • Leading and developing a team of 18-21 investigations associates; responsible for the overall performance management, coordination, and evaluation of the team using both traditional and data-driven insights. • Develop and achieve performance goals and objectives aligned with network-wide vision, utilizing performance analytics tools to track progress. • Carrying out supervisory responsibilities in accordance with Amazon's policies and procedures; responsibilities include interviewing, implementing structured training programs, work allocation, and performance reviews supported by analytics tools. • Mentoring new managers and high-potential employees, including guidance on leveraging available technology and process improvement methodologies. • Leading Site Level initiatives; primary owner of functional responsibilities that impact overall site, with focus on implementing efficient digital solutions where applicable. • Communicating policies and updates to investigations associates through established channels and digital platforms. • Ensure compliance and consistency through systematic monitoring and documentation processes. Business/Operations Management: • Management of SLAs using real-time tracking systems and performance dashboards. • Responsible for quality and productivity of assigned team, leveraging both traditional metrics and AI-assisted quality monitoring tools. • Developing and achieving performance goals through data-driven decision making and operational excellence. • Identifying customer issues through: • Analysis of customer feedback and trends • Implementing targeted solutions • Using available AI tools for pattern recognition • Building process improvements based on findings • Drive process improvement and continuous improvement culture through: • Traditional 'kaizen' and lean methodologies • Strategic automation where applicable • Data-driven process optimization • Cross-functional collaboration • Identifying and eliminating barriers to accuracy, productivity, and quality by: • Conducting regular process assessments • Implementing automated solutions for routine tasks • Using analytics to identify bottlenecks • Developing standardized operating procedures • Leveraging appropriate technology solution Basic Qualifications: • Basic Qualifications: Education and Experience: • Bachelor's Degree from an accredited university • 2+ years people leadership experience managing teams of 10-25 direct reports • Contact Center Operations experience. Leadership and Change Management: • Demonstrated success in leading teams through process changes and improvements • Experience in developing and implementing standard operating procedures • Proven ability to coach teams on problem-solving methodologies. Communication: • English language fluency • Ability to effectively communicate complex problems and solutions to various stakeholders • Experience in documenting and presenting process improvement initiatives. Process Improvement Expertise: • Proven experience implementing process improvement methodologies • Knowledge of root cause analysis tools and techniques (5-Why, Fishbone diagrams, Pareto analysis) • Experience leading continuous improvement initiatives and measuring their impact. Analytical and Decision-Making: • Strong analytical skills with ability to identify trends and patterns in data • Experience in performance tracking and metrics-based decision making • Capability to translate data insights into actionable improvements. Preferred Qualifications: Technical Skills: • Advanced proficiency in Microsoft Office Suite, particularly Excel for data analysis, pivot tables, and reporting • Experience with data visualization and process mapping tools • Demonstrated ability to use analytical tools for root cause analysis and problem-solving. Project Management: • Understanding of project management methodologies and their practical application • Experience in leading cross-functional process improvement projects • Ability to manage multiple initiatives while maintaining operational excellence. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Investigations Manager I, Investigations at AOSP-V - M26. Skills: People leadership, Process improvement, Data analysis. Lead and develop investigations team. Manage team performance", "postedDate" : "2026-06-13T16:04:15.639", "createdAt" : "2026-06-13T16:04:15.639", "lastUpdated" : "2026-06-15T08:16:51.059", "ingestTimestamp" : "2026-06-13T16:04:15.639", "mongoId" : "68c2e426f8b1b0376634c660", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3071098/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Performance analytics", "Quality monitoring", "Process assessment", "Data analysis", "Problem-solving methodologies", "Process improvement methodologies", "Metrics-based decision making", "Leadership", "Mentoring", "People leadership", "Process improvement", "People management", "Performance management", "Business operations management", "Continuous improvement", "Data-driven decision making", "Operational excellence", "Cross-functional collaboration", "Root cause analysis", "Lean methodologies", "Strategic automation", "Data-driven process optimization", "Project management methodologies", "Cross-functional projects", "Contact Center Operations", "Microsoft Office Suite", "Excel", "Pivot tables", "Reporting tools", "Analytical tools" ], "skillCount" : 30, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c7ec074d8ee00a09537b7", "title" : "Principal Investigator, Quantum Error Correction", "company" : "Riverlane", "industry" : "Technology", "salary" : { "min" : 180000.0, "max" : 245000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boston, Massachusetts, United States", "locations" : [ "Boston", "Massachusetts", "United States" ], "timestamp" : "2026-06-15T07:46:50.364", "fingerprint" : "2ef706bf95472e14f1cef12872c23d56ee7e56a72b878758f2d3ef682d543056", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/riverlane/jobs/4787546101", "externalId" : "4787546101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Quantum error correction, Quantum computing", "professionalSkills" : [ "Scientific inventiveness", "Technical leadership", "Technical direction", "External research programs", "Funding proposals", "Oral evaluations" ], "hardSkillsList" : [ "Fault-tolerant architectures", "Decoding algorithms", "Noise characterization", "System-level performance analysis" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Fault-tolerant architectures", "level" : "intermediate" }, { "name" : "Decoding algorithms", "level" : "intermediate" }, { "name" : "Noise characterization", "level" : "intermediate" }, { "name" : "System-level performance analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Quantum error correction, Research leadership", "majorSkillsList" : [ "Quantum error correction", "Research leadership" ], "coreResponsibilities" : "Conceive original research, Conduct original research, Lead original research, Define technical direction, Own technical direction, Act as Principal Investigator, Drive research projects, Work hands-on, Publish high-quality research, Present results, Lead technical contributions, Serve as senior technical interface, Mentor researchers, Contribute to research culture, Contribute to technical excellence, Build research team, Lead research team", "teamCollaboration" : "Externally funded research programs; World-class national laboratories; Government agencies; Research institutions; Research and Engineering organization; Mathematicians; Physicists; Computer scientists; Hardware engineers; Software engineers; External partners; Government agencies; National labs; Research partners", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Quantum computing; Quantum error correction; Fault-tolerant architectures; Decoding algorithms; Noise characterization; System-level performance analysis; Quantum hardware; HPC research; Large-scale testbeds", "domainList" : [ "quantum-computing", "quantum-error-correction", "fault-tolerant-architectures", "decoding-algorithms", "noise-characterization", "system-level-performance-analysis", "quantum-hardware", "hpc-research", "large-scale-testbeds" ], "domainSpecificKnowledge" : [ "Quantum computing", "Quantum error correction", "Fault-tolerant architectures", "Decoding algorithms", "Noise characterization", "System-level performance analysis", "Quantum hardware", "HPC research", "Large-scale testbeds" ], "communicationSkills" : "Discuss complex ideas; Clear communication", "continuousLearning" : "Training budgets; Conference budgets", "innovationCreativity" : "Scientific inventiveness; New research directions", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "US government clearance", "outcomesObjectives" : "Accelerate path to utility-scale quantum computing; Solve defining challenge of quantum computing", "qualificationsBasic" : "PhD in mathematics, physics, computer science, or related technical field, Equivalent professional experience, Experience as Principal Investigator, Engaging with different stakeholders, Track record of driving projects, Experience leading projects involving multiple people, Ability to work effectively independently, Ability to work effectively as part of a team, Must be able to obtain a US government clearance", "qualificationsPreferred" : "Experience leading collaborations with national labs, Experience leading collaborations with major research facilities, Experience leading collaborations with government-funded consortia, Contributed to large-scale scientific programs, Led large-scale scientific programs, Contributed to center-level research initiatives, Led center-level research initiatives, Deep expertise in QEC-relevant areas, Experience integrating quantum research with real hardware, Experience integrating HPC research with real hardware, Experience integrating quantum research with simulators, Experience integrating HPC research with simulators, Experience integrating quantum research with testbeds, Experience integrating HPC research with testbeds, Network across quantum computing research landscape, Track record of securing significant external funding, Mentored early-career researchers, Coached early-career researchers, Supervised early-career researchers, Mentored research engineers, Coached research engineers, Supervised research engineers", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Principal Quantum Error Correction (QEC) Investigator Boston, MA, US | Full-time | Permanent | Hybrid Salary: $180,000 to $245,000 DOE The salary range for this role is broad, as we are able to consider varying levels of experience. Any offer made will carefully take into account level of experience (including relevant industry experience), transferable relevant skills and previous relevant achievements. Location note: For the right candidate, we are also able to consider this role on a fully remote basis from other parts of the US. In such cases, compensation will be adjusted accordingly, in line with the local market. About us Riverlane’s mission is to master quantum error correction (QEC) and unlock a new age of human progress. From advances in material and climate science, to complex chemistry simulation for new drug design, quantum computers will help humanity solve some of its most important challenges. But without QEC, the industry’s defining technical challenge, such breakthroughs can never be achieved. Riverlane is the world leader in QEC technology. QEC is a complex problem that requires a range of skills, talent and passion. Having raised more than $125M in funding to date to accelerate our cutting-edge R&D in quantum error correction (QEC), Riverlane partners with many of the world’s leading quantum hardware providers and government agencies to make fault-tolerant quantum computing a reality. We’re making remarkable progress and growing fast.  About the role As a Principal Investigator, QEC at Riverlane, you will lead some of the company’s highest-value, most strategically important research programs – collaborations with world-class national laboratories, government agencies, and major research institutions. These partnerships sit at the core of accelerating the path to utility-scale quantum computing, and require scientific inventiveness, technical depth, and the ability to shape the direction of ambitious, multi-stakeholder initiatives. You will operate across Riverlane’s highly collaborative Research and Engineering organization, working alongside mathematicians, physicists, computer scientists, and hardware and software engineers to push the frontier of quantum error correction. In this senior role, you will blend hands-on research with technical leadership, setting scientific direction, representing Riverlane to external partners at the highest technical level, and – when opportunities arise – building and mentoring a small research team. This is a role for someone who wants to have impact at scale: defining new research directions, influencing the national QEC landscape, and contributing directly to solving the defining challenge of quantum computing. What you will do As a Principal Investigator, QEC at Riverlane, your work will vary, but typical activities may include: Conceive, conduct, and lead original research in quantum error correction and related areas Define and own the technical direction for externally funded research programs Act as Principal Investigator with responsibility for technical delivery against agreed milestones Drive research projects from concept through execution, working hands-on where appropriate Publish high-quality research in leading journals and conferences, and present results at major venues Lead technical contributions to competitive funding proposals and oral evaluations Serve as Riverlane’s senior technical interface to government agencies, national labs, and research partners Mentor researchers and contribute to Riverlane’s research culture and technical excellence As programs grow and funding allows, there may be opportunities to build and lead a small research team What we need PhD in mathematics, physics, computer science, or a related technical field (or equivalent professional experience). Experience as Principal Investigator engaging with different stakeholders (ideally in the government sector). Track record of driving projects on time whilst meeting or exceeding expectations. Experience leading projects involving multiple people Ability to work effectively both independently, and as part of a team Strong written and oral communication skills, with the ability to discuss complex ideas with a variety of audiences in a clear way Must be able to obtain a US government clearance if required. Even better if You have experience leading collaborations with national labs, major research facilities, or government-funded consortia. You have contributed to or led large-scale, multi-year scientific programs or center-level research initiatives. You bring deep expertise in one or more QEC-relevant areas such as fault-tolerant architectures, decoding algorithms, noise characterization, or system-level performance analysis. You have experience integrating quantum or HPC research with real hardware systems, simulators, or large-scale testbeds. You have a strong network across the quantum computing research landscape and are comfortable representing an organization at senior technical forums. You have a track record of securing significant external funding through competitive grants or program-level proposals. You have mentored, coached, or supervised early-career researchers or research engineers, formally or informally. What can you expect from us A comprehensive benefits package that includes an annual bonus plan, private medical insurance, life insurance and 401K contributions Equity, so that our team can share in the long-term success of Riverlane  Generous paid time off, and enhanced family leave  A diverse work environment that brings together experts in many fields (including software and hardware development, quantum information theory, physics and math) and over 20 different nationalities   A learning environment that encourages individual, team and company growth and learning, including training and conference budgets How to apply Please upload a CV and cover letter by clicking 'Apply'. Your cover letter should explain why you are applying for the job and what skills and experience you can bring to the role. We review CVs as we receive them and interview as soon as we have applications that look like a good match. We do not use closing dates. So, please apply as soon as possible to avoid missing out on this role. If you have any queries, please contact jobs@riverlane.com. Everyone is welcome at Riverlane. We are an equal opportunity employer and encourage applications from eligible and suitably qualified candidates regardless of age, disability, ethnicity, gender, gender reassignment, religion or belief, sexual orientation, marital or civil partnership status, or pregnancy and maternity/paternity. Studies have shown that women tend to apply to jobs if they meet all or almost all of the requirements whereas men apply even if they meet only some of the requirements. If that sounds like you then please apply – we are happy to review your application and let you know if we think you might be a good fit. If you need any adjustments made to the application or selection process so you can do your best, please let us know. We will be happy to help. GDPR notice: Riverlane collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. #LI-CA1", "summaryDescription" : "Principal Investigator, Quantum Error Correction at Riverlane. Skills: Quantum error correction, Research leadership. Conceive original research. Conduct original research", "postedDate" : "2026-06-13T20:35:20.500", "createdAt" : "2026-06-13T20:35:20.500", "lastUpdated" : "2026-06-15T07:46:50.364", "ingestTimestamp" : "2026-06-13T20:35:20.500", "mongoId" : "6a2c7ec074d8ee00a09537b7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 180000, "salaryAnnualMax" : 245000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Fault-tolerant architectures", "Decoding algorithms", "Noise characterization", "System-level performance analysis", "Leadership", "Mentoring", "Quantum error correction", "Research leadership", "Scientific inventiveness", "Technical leadership", "Technical direction", "External research programs", "Funding proposals", "Oral evaluations", "Project management", "Quantum computing", "Quantum hardware", "HPC research", "Large-scale testbeds" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca53574d8ee00a09b52b7", "title" : "Assistant/Deputy Director, Digital Strategy and Plans", "company" : "GovTech", "industry" : "Government", "salary" : { "min" : 150000.0, "max" : 250000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Director-level position in Singapore's government sector, adjusted for the specific seniority and industry." }, "location" : "MOE HQ", "locations" : [ "MOE HQ" ], "timestamp" : "2026-06-15T08:44:09.595", "fingerprint" : "118b9e476cc76089870e863798018103dbc4969553629a8b556ecbd6b561fb1c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4003963201?gh_jid=4003963201", "externalId" : "4003963201", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "experienceLevel" : "Director", "professionalSkills" : [ "Strategy formulation", "Portfolio management", "Workforce transformation", "Funding reform", "Product strategy", "Roadmap development", "User stories", "Cross-functional collaboration", "Business outcomes", "Operating models", "Resourcing plans", "Business-technology ownership", "Actionable programmes", "Strategic value assessment", "Product-centric delivery", "User-centred delivery", "System rationalisation", "Product value assessment", "System health assessment", "Strategic fit assessment", "User impact assessment", "Resource requirements assessment", "Product team structures", "Reporting lines", "Delivery models", "Funding proposal evaluation", "Investment strategy", "Cost justifications", "Funding models", "Investment trade-offs", "Outcome-based funding", "Programme-based funding", "Shared platforms funding", "Cloud infrastructure funding", "Software licences funding", "Digital services funding", "Workforce composition", "Product capabilities", "Design capabilities", "Engineering capabilities", "User-centric problem spaces", "Functional expertise development", "Communities of practice", "Product Development Office", "Mission reporting lines", "Team accountabilities", "Role expectations" ], "hardSkillsList" : [ "Digital transformation", "Portfolio management", "Product strategy", "Agile delivery", "User research", "Product lifecycle management", "OKRs", "Value-cost assessment", "Outcome assessment" ], "hardSkills" : [ { "name" : "Digital transformation", "level" : "intermediate" }, { "name" : "Portfolio management", "level" : "intermediate" }, { "name" : "Product strategy", "level" : "intermediate" }, { "name" : "Agile delivery", "level" : "intermediate" }, { "name" : "User research", "level" : "intermediate" }, { "name" : "Product lifecycle management", "level" : "intermediate" }, { "name" : "OKRs", "level" : "intermediate" }, { "name" : "Value-cost assessment", "level" : "intermediate" }, { "name" : "Outcome assessment", "level" : "intermediate" } ], "majorSkills" : "Digital strategy, Product management, Portfolio management, Digital transformation", "majorSkillsList" : [ "Digital strategy", "Product management", "Portfolio management", "Digital transformation" ], "coreResponsibilities" : "Co-lead strategy development, Refine digital transformation strategies, Drive shared ownership, Establish co-ownership models, Define decision rights, Establish delivery accountability, Help define operating models, Support stewardship of digital portfolio, Identify system rationalisation opportunities, Reduce system duplication, Evolve systems into products, Assess product value, Assess system health, Assess strategic fit, Assess user impact, Assess resource requirements, Provide strategic input, Evaluate funding proposals, Assess user problems, Assess measurable outcomes, Assess strategic value, Assess delivery readiness, Review cost justifications, Review funding models, Review investment trade-offs, Support programme-based funding, Support workforce transformation, Reorganise resources, Maintain functional expertise development, Help define reporting lines, Define team accountabilities, Define role expectations", "teamCollaboration" : "Cross-functional collaboration; Product teams; Technology teams; Governance forums; Business and technology teams; Matrixed product teams", "projectManagementSkills" : [ "Agile delivery", "Product lifecycle management", "Roadmap development" ], "domainKnowledge" : "Smart Nation initiatives; Public sector digital transformation; Data Science; Artificial Intelligence; Application Development; Smart City Technology; Digital Infrastructure; Cybersecurity; Ministry Family Digitalisation Plan; Product-centric frameworks; Outcome-driven delivery; User-centred delivery", "domainList" : [ "smart-nation-initiatives", "public-sector-digital-transformation", "data-science", "artificial-intelligence", "application-development", "smart-city-technology", "digital-infrastructure", "cybersecurity", "ministry-family-digitalisation-plan", "product-centric-frameworks", "outcome-driven-delivery", "user-centred-delivery" ], "domainSpecificKnowledge" : [ "Smart Nation initiatives", "Public sector digital transformation", "Data Science", "Artificial Intelligence", "Application Development", "Smart City Technology", "Digital Infrastructure", "Cybersecurity", "Ministry Family Digitalisation Plan", "Product-centric frameworks", "Outcome-driven delivery", "User-centred delivery" ], "continuousLearning" : "Learning and development opportunities", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Data-driven decision making", "qualificationsBasic" : "8-12 years experience Assistant Director, 12-15 years experience Deputy Director, Digital strategy experience, Digital transformation experience, Portfolio management experience, Public sector technology experience, Consulting experience, Product strategy experience, Large-scale digital transformation, Technology planning experience, Operating model design experience, Product portfolio management experience", "qualificationsPreferred" : "Digital product management training, Agile delivery training, Portfolio management training, Business analysis training, Finance training, Public sector innovation training", "workSiteFlexibility" : "Flexible", "rawDescription" : "GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. Description The Assistant Director / Deputy Director, Digital Strategy plays a key role in driving MOE’s digital transformation agenda through strategy formulation, portfolio management, workforce transformation and funding reform. The role supports the development and implementation of MOE’s Ministry Family Digitalisation Plan (MFDP), ensuring that digital priorities are anchored on clear business outcomes, sustainable operating models, realistic resourcing plans and shared business-technology ownership. The incumbent will work across MOE HQ divisions, product teams, technology teams and governance forums to translate digital priorities into actionable programmes, assess strategic value and readiness, and strengthen the shift towards product-centric, outcome-driven and user-centred delivery. [What you will be working on] Digital Strategy and Transformation Co-lead the development and refinement of MOE’s digital transformation strategies. Drive stronger shared ownership between business and technology teams, including establishing clear co-ownership models, decision rights and delivery accountability for digital priorities. Help define sustainable operating models for digital products, including long-term team structures, governance, platform dependencies, funding needs and transition from pilot to scaled implementation. Product Portfolio Management and Strategic Planning Support the stewardship of MOE’s digital portfolio, identifying opportunities to rationalise systems, reduce duplication and evolve key systems into scalable, high-value products. Apply portfolio management disciplines to assess product value, system health, strategic fit, user impact and resource requirements across MOE’s digital initiatives. Provide strategic input into product team structures, reporting lines and delivery models to support autonomy, accountability and sustained product ownership. Funding Proposal Evaluation and Investment Strategy Evaluate ICT and digital funding proposals to assess whether they are clearly anchored on user problems, measurable outcomes, strategic value and delivery readiness. Review cost justifications, funding models and investment trade-offs to ensure proposals move beyond feature-based or line-item justification towards outcome-based funding. Support the development of programme-based funding approaches where appropriate, including consolidated funding for shared platforms, cloud infrastructure, software licences and common digital services. Workforce Transformation and Operating Model Development Support DXD’s workforce transformation towards a more product-centric organisation, including the shift in workforce composition towards product, design and engineering capabilities. Work with teams to reorganise resources around user-centric problem spaces and programmes, while maintaining functional expertise development through communities of practice and the Product Development Office. Help define clear mission reporting lines, team accountabilities and role expectations across matrixed product teams. [What we are looking for] Education Degree in Public Policy, Technology Management, Business, Engineering, Information Systems, or related fields. Certifications or training in digital product management, agile delivery, portfolio management, business analysis, finance or public sector innovation are advantageous. Professional Experience At least 8–12 years of relevant experience for Assistant Director, or 12–15 years for Deputy Director, in digital strategy, transformation, portfolio management, public sector technology, consulting or product strategy. Proven experience supporting or leading large-scale digital transformation, technology planning, operating model design or product portfolio management. Familiarity with product-centric frameworks such as OKRs, value-cost assessment, user research, agile delivery, product lifecycle management and outcome-based funding. Strong ability to translate complex technology, funding and organisational issues into clear strategic recommendations for senior stakeholders. Familiarity with government digital strategies, ICT governance, procurement and funding processes is preferred. What we offer you: GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.    Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.  We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.  Learn more about life inside GovTech at go.gov.sg/GovTechCareers. Stay connected with us on social media at go.gov.sg/ConnectWithGovTech", "summaryDescription" : "Assistant/Deputy Director, Digital Strategy and Plans at GovTech. Skills: Digital strategy, Product management, Portfolio management, Digital transformation. Co-lead strategy development. Refine digital transformation strategies", "postedDate" : "2026-06-14T09:08:19.781", "createdAt" : "2026-06-14T09:08:19.781", "lastUpdated" : "2026-06-15T08:44:09.595", "ingestTimestamp" : "2026-06-14T09:08:19.781", "mongoId" : "6a2ca53574d8ee00a09b52b7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Digital transformation", "Portfolio management", "Product strategy", "Agile delivery", "User research", "Product lifecycle management", "OKRs", "Value-cost assessment", "Outcome assessment", "Digital strategy", "Product management", "Strategy formulation", "Workforce transformation", "Funding reform", "Roadmap development", "User stories", "Cross-functional collaboration", "Business outcomes", "Operating models", "Resourcing plans", "Business-technology ownership", "Actionable programmes", "Strategic value assessment", "Product-centric delivery", "User-centred delivery", "System rationalisation", "Product value assessment", "System health assessment", "Strategic fit assessment", "User impact assessment", "Resource requirements assessment", "Product team structures", "Reporting lines", "Delivery models", "Funding proposal evaluation", "Investment strategy", "Cost justifications", "Funding models", "Investment trade-offs", "Outcome-based funding", "Programme-based funding", "Shared platforms funding", "Cloud infrastructure funding", "Software licences funding", "Digital services funding", "Workforce composition", "Product capabilities", "Design capabilities", "Engineering capabilities", "User-centric problem spaces", "Functional expertise development", "Communities of practice", "Product Development Office", "Mission reporting lines", "Team accountabilities", "Role expectations", "Smart Nation initiatives", "Public sector digital transformation", "Data Science", "Artificial Intelligence", "Application Development", "Smart City Technology", "Digital Infrastructure", "Cybersecurity", "Ministry Family Digitalisation Plan", "Product-centric frameworks", "Outcome-driven delivery" ], "skillCount" : 67, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a210e8a74d8ee00a0af81d9", "title" : "Financial Investigations Accountant", "industry" : "FinTech", "location" : "[Singapore, [Singapore], null, null, null, SG]", "locations" : [ "[Singapore, [Singapore], null, null, null, SG]" ], "certifications" : [ "CFA", "CPA", "ACAMS" ], "timestamp" : "2026-06-16T12:01:22.008", "fingerprint" : "31eea4ee9bcaae4f633690ad78b12e70940e19d0939854ae67dccd1717aa1ce6", "source" : "google", "language" : "en", "externalId" : "131556995713901254", "industryFunction" : { }, "technicalSkills" : "SQL, Python, R, Scala, Spark, Dbt, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Dbt Cloud, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, GCP, Azure", "professionalSkills" : [ "Financial investigations", "Data analysis", "Reporting" ], "hardSkillsList" : [ "Statistical analysis", "Data modeling", "Forensic accounting" ], "hardSkills" : [ { "name" : "Statistical analysis", "level" : "intermediate" }, { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "Forensic accounting", "level" : "intermediate" } ], "majorSkills" : "Financial investigations, Data analysis, SQL", "majorSkillsList" : [ "Financial investigations", "Data analysis", "SQL" ], "coreResponsibilities" : "Investigate financial discrepancies, Analyze financial data, Prepare detailed reports, Collaborate with legal teams, Ensure regulatory compliance, Develop data models, Automate data processes", "teamCollaboration" : "Cross-functional teams; Legal departments; Compliance officers", "domainKnowledge" : "Financial regulations; Anti-money laundering; Fraud detection", "domainList" : [ "financial-regulations", "anti-money-laundering", "fraud-detection" ], "domainSpecificKnowledge" : [ "Financial regulations", "Anti-money laundering", "Fraud detection" ], "toolProficiency" : [ "Tableau", "Power BI", "Looker" ], "communicationSkills" : "Report writing; Presentation skills", "documentationSkills" : "Technical documentation; Audit trails", "problemSolvingSkills" : "Root cause analysis; Analytical thinking", "outcomesObjectives" : "Identify and report financial fraud; Improve data accuracy; Enhance compliance procedures", "qualificationsBasic" : "5+ years experience, SQL proficiency, Bachelor's degree", "qualificationsPreferred" : "CFA or CPA required, 5 years financial modeling", "summaryDescription" : "Financial Investigations Accountant. Skills: Financial investigations, Data analysis, SQL. Investigate financial discrepancies. Analyze financial data", "postedDate" : "2026-06-16T01:52:20.501", "createdAt" : "2026-06-16T01:52:20.501", "lastUpdated" : "2026-06-16T12:01:22.008", "ingestTimestamp" : "2026-06-16T01:52:20.501", "mongoId" : "6a210e8a74d8ee00a0af81d9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Statistical analysis", "Data modeling", "Forensic accounting", "Financial investigations", "Data analysis", "SQL", "Reporting", "Financial regulations", "Anti-money laundering", "Fraud detection", "CFA", "CPA", "ACAMS", "Tableau", "Power BI", "Looker" ], "skillCount" : 16, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.0 }, { "id" : "6a30892ef292fd229c092f29", "title" : "FinCrime Investigator - AML Investigations", "company" : "Wise", "industry" : "Financial Services", "salary" : { "min" : 8300.0, "max" : 8300.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : false }, "location" : "São Paulo, BR", "locations" : [ "São Paulo", "BR" ], "certifications" : [ "CAMS", "CFCS", "ICA" ], "timestamp" : "2026-06-16T12:16:26.678", "fingerprint" : "917237bdc5f0bf12c8c2c6f86591a27586fa4995d20c465b7e2e2dababb16b8f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Wise/744000132280258-fincrime-investigator-aml-investigations", "externalId" : "744000132280258", "industryFunction" : { }, "structuredLocations" : [ { "city" : "São Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "hybrid", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "São Paulo, Brazil", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SQL", "professionalSkills" : [ "Risk appetite", "Financial crime", "AML/CTF regulations", "Transaction monitoring", "KYC information" ], "hardSkillsList" : [ "Data analysis", "Investigation techniques" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Investigation techniques", "level" : "intermediate" } ], "majorSkills" : "AML Investigations, Financial Crime", "majorSkillsList" : [ "AML Investigations", "Financial Crime" ], "coreResponsibilities" : "Conduct investigations of suspicious activity, Analyze financial transactions, Analyze customer behavior, Identify patterns of money laundering, Identify patterns of fraud, Identify patterns of financial crimes, Evaluate alerts from monitoring systems, Assess alerts from detection tools, Gather supporting documentation, Analyze supporting documentation, Review data, Interpret data, Identify potential risks, Support team decisions, Prepare investigation reports, Document findings, Document recommendations, Act as escalation point, Provide guidance, Provide expertise, Mentor team members, Train team members, Collaborate with product teams, Collaborate with engineering teams, Improve fraud detection rules, Improve detection processes, Improve system enhancements, Stay up-to-date on trends, Stay up-to-date on typologies, Stay up-to-date on regulatory changes, Communicate with internal stakeholders, Liaise with financial institutions, Liaise with law enforcement agencies, Participate in ad-hoc projects, Participate in initiatives, Maintain records of investigations, Maintain records of activities, Provide input on process improvements, Provide input on backlog exercises, Complete mandatory trainings, Complete refresher trainings, Complete ad hoc trainings, Communicate with customers, Obtain necessary details from customers, Obtain clarifications from customers, Achieve individual targets, Achieve team targets, Meet deadlines, Optimize processing times, Take full ownership, Take full accountability, Deliver exceptional results, Perform additional tasks, Participate in meetings, Participate in training, Participate in internal events", "teamCollaboration" : "Product teams; Engineering teams; Compliance teams; Legal teams; Customer support teams", "domainKnowledge" : "Financial crime; Money laundering; Fraud; AML/CTF regulations", "domainList" : [ "financial-crime", "money-laundering", "fraud", "aml-ctf-regulations" ], "domainSpecificKnowledge" : [ "Financial crime", "Money laundering", "Fraud", "AML/CTF regulations" ], "toolProficiency" : [ "Transaction monitoring systems" ], "communicationSkills" : "Clear communication; Concise communication; Accurate communication; Professional communication; Customer communication", "documentationSkills" : "Report writing; Documentation", "continuousLearning" : "Mandatory trainings; Refresher trainings; Ad hoc trainings", "problemSolvingSkills" : "Problem-solving skills; Analytical skills", "outcomesObjectives" : "Achieve individual targets; Achieve team targets; Meet deadlines reliably; Optimize processing times; Deliver exceptional results", "qualificationsBasic" : "2+ years operations experience, 2+ years compliance experience, 2+ years related field experience, Proven ability to conduct investigations, Proven ability to analyze data, Proven ability to draw conclusions, Exceptional analytical skills, Exceptional problem-solving skills, Excellent documentation skills, Ability to work autonomously, Ability to identify tasks independently, Ability to apply learned procedures, Ability to apply best practices, Ability to take initiative, Ability to resolve issues, Verbal communication skills in English, Written communication skills in English", "qualificationsPreferred" : "Bachelor's degree in Finance, Bachelor's degree in Business Administration, Bachelor's degree in Law, Bachelor's degree in Criminal Justice, Bachelor's degree in related field, Experience in financial services, Experience in compliance, Experience in FinCrime investigations, Relevant certifications, Experience working in global financial institution, Experience working in fintech company, Knowledge of SQL, Knowledge of data analysis tools, Additional languages are a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). As a FinCrime Operations Investigator, you will play a critical role in safeguarding Wise and its customers from financial crime. You will be responsible for investigating and analyzing customer accounts, transactions and activities on our platform to detect and prevent money laundering, fraud, and other illicit activities. You will leverage your expertise to identify suspicious patterns, conduct thorough investigations, and ensure compliance with AML/CTF regulations and internal policies and procedures, all while adhering to Wise’s risk appetite. This role offers a unique opportunity to deepen your expertise in the FinCrime domain, contribute to a rapidly growing global company, and make a tangible impact on protecting our users and the integrity of our platform. Job Responsibilities * Conduct in-depth investigations of potentially suspicious activity, utilizing both internal and external data sources. * Analyze complex financial transactions and customer behavior to identify patterns indicative of money laundering, fraud, or other financial crimes. * Evaluate and assess alerts generated by transaction monitoring systems and other detection tools. * Gather and analyze supporting documentation, including KYC information, transaction records, and other relevant data. * Review and interpret data to identify patterns and potential risks associated with financial crime. Support the team in making informed decisions based on data insights. * Prepare detailed and comprehensive investigation reports, documenting findings and recommendations. * Act as a point of escalation for complex FinCrime cases from other operations teams, providing guidance and expertise. * Mentor and train other team members on FinCrime investigation techniques and best practices. * Collaborate with product and engineering teams to improve fraud detection rules, processes, and system enhancements. * Stay up-to-date on emerging FinCrime trends, typologies, and regulatory changes. * Communicate effectively with internal stakeholders, including compliance, legal, and customer support teams. * Liaise with financial institutions and law enforcement agencies as needed. * Participate in ad-hoc projects and initiatives related to FinCrime prevention and detection. * Maintain accurate and complete records of all investigations and related activities. * Provide input on process improvements and backlog exercises. * Complete all company-assigned mandatory, refresher or ad hoc trainings on time and with diligence. * Customer Communication: Communicate clearly, professionally, and empathetically with customers via approved channels to obtain necessary details or clarifications for reviews, always upholding our high customer experience standards. A key part of this involves avoiding unnecessary customer contacts and preventing delayed case resolutions. All communication must be precisely tailored to ensure clarity and efficiency. * KPIs: Take a proactive approach to consistently achieve individual and team targets (KPIs, SLAs, QA), demonstrating a strong commitment to both quality and speed. This includes meeting deadlines reliably, optimizing processing times, and taking full ownership and accountability for all responsibilities to deliver exceptional results. * Other: Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives. ## Qualifications * Strong verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus. * 2+ years of experience in operations, compliance, or a related field, preferably with exposure to financial crime or AML processes. * Proven ability to conduct thorough and objective investigations, analyze complex data, and draw logical conclusions. * Exceptional analytical and problem-solving skills, with a keen attention to detail. * Excellent documentation skills, with the ability to present complex information clearly, concisely, and accurately for both internal and external use, ensuring all decisions are thoroughly supported. * Ability to work independently and make decisions within well-defined procedures. * Strong organizational skills with the ability to multitask, prioritize effectively, and manage time efficiently in challenging situations. * Willingness to work flexible hours, including shifts, weekends, and public holidays as needed. * Proactive attitude with a willingness to learn and develop in the financial crime domain. * Ability to work autonomously within established procedures and practices. Ability to work autonomously, proactively identifying and addressing tasks independently by applying learned procedures and best practices. This role requires taking initiative and effectively resolving issues within established frameworks. Nice to have: * Bachelor’s degree in Finance, Business Administration, Law, Criminal Justice, or a related field. * Experience in financial services, compliance, or a related field, with a focus on FinCrime investigations * Relevant certifications such as CAMS, CFCS, ICA, or equivalent. * Experience working in a global financial institution or fintech company. * Knowledge of SQL or other data analysis tools. ## Additional Information * Location: São Paulo, Brazil (Hybrid) * Compensation: 8300 BRL gross per month * Language Requirement: Please submit your resume in English. Resumes in Portuguese will not be considered. * Work Eligibility: Candidates must already be authorized to work in Brazil. We are unable to provide visa sponsorship or relocation packages for this role. * Remote Status: This is a hybrid role requiring office presence; it is not a fully remote position. * Benefits:[ Click here to see the benefits we offer!](https://www.google.com/search?q=link) Hiring Process: * Application (Resume + Cover Letter) * Test Assignment * Recruiter Screening * Final Interview For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit [Wise.Jobs](https://www.wise.jobs/). Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).", "summaryDescription" : "FinCrime Investigator - AML Investigations at Wise. Skills: AML Investigations, Financial Crime. Conduct investigations of suspicious activity. Analyze financial transactions", "postedDate" : "2026-06-15T20:19:05.000", "createdAt" : "2026-06-16T01:42:41.189", "lastUpdated" : "2026-06-16T12:16:26.678", "ingestTimestamp" : "2026-06-16T01:42:41.189", "mongoId" : "6a30892ef292fd229c092f29", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Investigation techniques", "AML Investigations", "Financial Crime", "Risk appetite", "Financial crime", "AML/CTF regulations", "Transaction monitoring", "KYC information", "Money laundering", "Fraud", "CAMS", "CFCS", "ICA", "Transaction monitoring systems" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306594f292fd229cfa97c1", "title" : "Lead, All-Source Investigations", "company" : "TRM Labs", "industry" : "R&D", "salary" : { "min" : 120000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Washington DC", "locations" : [ "Washington DC" ], "timestamp" : "2026-06-16T09:57:17.891", "fingerprint" : "2cb3065fde64b3c1397fd59f3df5874d8bb33f86d136059ee7982fcb232042a3", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/trm-labs/9a7e4e3d-e4c2-47ea-a57b-d7a449160d08/application", "externalId" : "9a7e4e3d-e4c2-47ea-a57b-d7a449160d08", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 8, "experienceLevel" : "Lead", "technicalSkills" : "On-chain data, Off-chain data", "professionalSkills" : [ "Link analysis", "Pattern analysis" ], "hardSkillsList" : [ "All-source analysis", "Investigative analysis", "Targeting analysis" ], "hardSkills" : [ { "name" : "All-source analysis", "level" : "intermediate" }, { "name" : "Investigative analysis", "level" : "intermediate" }, { "name" : "Targeting analysis", "level" : "intermediate" } ], "majorSkills" : "All-source investigations, Scam disruption, Intelligence analysis", "majorSkillsList" : [ "All-source investigations", "Scam disruption", "Intelligence analysis" ], "coreResponsibilities" : "Lead targeting-driven investigative work, Take legal process to the ground, Follow the data, Deliver actionable intelligence, Operate intelligence flywheel daily, Fuse on-chain and off-chain data, Build operational pictures, Dismantle scam operations, Run legal process end-to-end, Convert returns into intelligence, Trace scam compounds geographically, Trace scam compounds operationally, Combine on-chain attribution, Combine off-chain telemetry, Combine OSINT, Combine commercially available data, Identify operators, Identify controllers, Identify movement patterns, Process returns at high volume, Feed victim data, Feed operator data, Pivot from single victim, Uncover operations, Multiply leads, Partner with Threat Intelligence Analyst, Partner with All-Source Lead, Translate disruption strategy, Create targeting packages, Influence federal investigations", "teamCollaboration" : "Partner with Threat Intelligence Analyst; Partner with All-Source Lead; Work with analysts; Work with engineers; Work with customers; Weekly team syncs; Daily async standups", "domainKnowledge" : "Pig butchering syndicates; Romance fraud networks; Investment scam operations; On-chain attribution; Off-chain telemetry; Blockchain Intelligence", "domainList" : [ "pig-butchering-syndicates", "romance-fraud-networks", "investment-scam-operations", "on-chain-attribution", "off-chain-telemetry", "blockchain-intelligence" ], "domainSpecificKnowledge" : [ "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "On-chain attribution", "Off-chain telemetry", "Blockchain Intelligence" ], "toolProficiency" : [ "Slack", "Notion", "TRM investigative tools" ], "communicationSkills" : "Written communication; Memos; Attribution write-ups; Federal-style leads", "documentationSkills" : "Documented in Notion", "problemSolvingSkills" : "Creative tactical thinking; Link analysis; Pattern analysis", "specialRequirements" : "Periodic in-office collaboration, Periodic travel", "outcomesObjectives" : "Convert returns into targeting-ready intelligence; Build operational pictures that help dismantle scam operations", "qualificationsBasic" : "5-8+ years investigative experience, 5-8+ years targeting experience, Federal law enforcement experience, Intelligence Community experience, Drafted and worked US legal process, Operationalize data from legal process, Correlate disparate data sources, Generate defensible target packages, Write memos, Write attribution write-ups, Write federal-style leads, Use AI tools in workflow, Synthesize returns with AI, Draft outputs with AI, Accelerate analysis with AI, US Citizenship required, Active TS/SCI clearance required, Located in Washington, D.C./MD/VA area", "qualificationsPreferred" : "Crypto experience is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. ABOUT THE ROLE The Scam Disruption team is TRM's tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. As an All-Source Intelligence Analyst, you’ll lead targeting-driven investigative work: taking legal process to the ground, following the data wherever it leads, and delivering actionable intelligence to law enforcement partners. You will operate the \"intelligence flywheel\" daily — fusing on-chain and off-chain data to build operational pictures that help dismantle scam operations. THE IMPACT YOU WILL HAVE - Run legal process end-to-end against scam infrastructure and convert returns into targeting-ready intelligence for TRM’s teams and law enforcement partners - Trace scam compounds geographically and operationally — combining on-chain attribution with off-chain telemetry, OSINT, and commercially available data to identify operators, controllers, and movement patterns - Work the intelligence flywheel operationally — processing returns at high volume and feeding victim and operator data into TRM's intelligence and product pipelines - Find the seams — pivot from a single victim into uncovering the operation and multiplying leads - Partner with the Threat Intelligence Analyst (Scams Expert) and the All-Source Lead to translate disruption strategy into targeting packages that influence federal investigations WHAT WE'RE LOOKING FOR - 5-8+ years of all-source investigative or targeting experience — federal law enforcement (former 1811s — e.g., FBI, HSI, IRS-CI, Secret Service), Intelligence Community all-source analysis, or mission-aligned private sector equivalent - Legal process expertise — you have personally drafted and worked returns from US legal process and know how to operationalize the data - Creative tactical thinking — demonstrated ability to pivot from a single point to a network view, identifying operators behind operations - Link and pattern analysis fluency — ability to correlate disparate data sources to generate defensible target packages - Strong written communication — skilled at writing memos, attribution write-ups, and federal-style leads that are actionable - AI fluency (required) — you use AI tools in your workflow, synthesizing returns, drafting outputs, and accelerating analysis, with examples of how AI has impacted your work - Crypto experience is a plus, not a requirement — we teach on-chain tradecraft; we cannot teach the targeter's instinct - US Citizenship required - Active TS/SCI clearance required - Must be located in the Washington, D.C./MD/VA area (periodic in-office collaboration and travel may be required) ABOUT THE TEAM - The Scam Disruption team operates within TRM’s Blockchain Intelligence organization, alongside threat intelligence analysts, on-chain investigators, and federal partners - All-Source Investigators are the operational core, converting strategy and tooling into prosecutable, actionable intelligence - Distributed team with an async-first approach via Slack and Notion, plus structured syncs for alignment - High autonomy, high standards, low bureaucracy — work directly with analysts, engineers, and customers who depend on your output TEAM OPERATING RHYTHMS - Weekly team syncs to align targeting priorities and review disruption opportunities - Daily async standups via Slack on active work, returns, and target packages in flight - Primary time zone overlap: US Eastern / Central - All output documented in Notion and TRM’s investigative tools - Surge availability expected during time-sensitive disruption windows JOIN OUR MISSION We seek people whose work matters, who build with speed and rigor, and who take pride in protecting others through their craft. If you’re excited by TRM’s mission but don’t check every box, apply anyway. Build to protect civilization. Let’s do it together. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES https://www.trmlabs.com/culture | INTERVIEWING https://www.trmlabs.com/interviewing | FAQS https://www.trmlabs.com/faq", "summaryDescription" : "Lead, All-Source Investigations at TRM Labs. Skills: All-source investigations, Scam disruption, Intelligence analysis. Lead targeting-driven investigative work. Take legal process to the ground", "createdAt" : "2026-06-16T00:32:16.493", "lastUpdated" : "2026-06-16T09:57:17.891", "ingestTimestamp" : "2026-06-16T00:32:16.493", "mongoId" : "6a306594f292fd229cfa97c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 170000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "All-source analysis", "Investigative analysis", "Targeting analysis", "All-source investigations", "Scam disruption", "Intelligence analysis", "Link analysis", "Pattern analysis", "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "On-chain attribution", "Off-chain telemetry", "Blockchain Intelligence", "Slack", "Notion", "TRM investigative tools" ], "skillCount" : 17, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "694ae6ce70f0b99d589b2804", "title" : "Security Operations and Incident Response Manager", "company" : "Hyundai Capital America", "industry" : "FinTech", "salary" : { "min" : 155000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Security Operations and Incident Response in Irvine, United States, adjusted for the FinTech industry and company size." }, "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-15T08:40:47.148", "fingerprint" : "d5f865261d9c50964a8d89f96af400da1cdb2f3eecdc20e0391203f2e5cc71a5", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=105024", "externalId" : "105024", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "experienceLevel" : "Manager", "technicalSkills" : "SIEM, EDR, Threat intelligence, Ransomware, Phishing, Account takeover, Forensic analysis, Automation, Cloud security, AWS, Azure, Google Cloud, Oracle Cloud, Python, PowerShell", "professionalSkills" : [ "Incident response", "Threat hunting", "Tool administration", "Rule tuning", "Vulnerability management", "IAM", "DLP", "Application security", "Risk assessment", "Operational performance" ], "hardSkillsList" : [ "Security monitoring", "Threat detection", "Alert triage", "Incident handling", "Forensic investigation", "Playbook development", "Post-incident review", "Tool configuration", "Detection rule tuning", "Automation scripting", "Cloud monitoring", "Vulnerability scanning" ], "softSkillsList" : [ "Analytical mindset", "Leadership" ], "hardSkills" : [ { "name" : "Security monitoring", "level" : "intermediate" }, { "name" : "Threat detection", "level" : "intermediate" }, { "name" : "Alert triage", "level" : "intermediate" }, { "name" : "Incident handling", "level" : "intermediate" }, { "name" : "Forensic investigation", "level" : "intermediate" }, { "name" : "Playbook development", "level" : "intermediate" }, { "name" : "Post-incident review", "level" : "intermediate" }, { "name" : "Tool configuration", "level" : "intermediate" }, { "name" : "Detection rule tuning", "level" : "intermediate" }, { "name" : "Automation scripting", "level" : "intermediate" }, { "name" : "Cloud monitoring", "level" : "intermediate" }, { "name" : "Vulnerability scanning", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical mindset" }, { "name" : "Leadership" } ], "majorSkills" : "Incident response, Security operations, Threat detection, SIEM management", "majorSkillsList" : [ "Incident response", "Security operations", "Threat detection", "SIEM management" ], "coreResponsibilities" : "Monitor security events, Analyze security events, Detect threats, Respond to threats, Tune SIEM rules, Optimize SIEM ingestion, Leverage threat intelligence, Analyze financial threats, Develop detection strategies, Triage security alerts, Correlate data, Escalate critical incidents, Lead incident response, Support incident response, Perform forensic investigations, Document findings, Create incident response playbooks, Maintain incident response playbooks, Conduct post-incident reviews, Recommend improvements, Update security controls, Coordinate with MSSP partners, Validate escalations, Provide tuning feedback, Manage security tools, Configure security tools, Ensure tool performance, Ensure tool coverage, Develop detection rules, Tune detection rules, Develop alerts, Tune alerts, Implement automation responses, Streamline tasks, Monitor cloud environments, Secure cloud environments, Protect financial data, Protect workloads, Integrate security tools, Partner with vulnerability management, Partner with IAM teams, Collaborate with IT Infrastructure, Collaborate with IT Application Teams, Collaborate with DevOps, Collaborate with IAM, Collaborate with DLP, Collaborate with Application Security, Integrate security operations, Conduct vulnerability scans", "teamCollaboration" : "Cross-functional collaboration; Collaborate with IT Infrastructure; Collaborate with IT Application Teams; Collaborate with DevOps; Collaborate with IAM; Collaborate with DLP; Collaborate with Application Security; Collaborate with threat intelligence; Collaborate with vulnerability management; Collaborate with engineering teams; Collaborate with cybersecurity architecture; Collaborate with cybersecurity engineering", "domainKnowledge" : "Financial systems; Cybersecurity; Cloud environments; MITRE framework", "domainList" : [ "financial-systems", "cybersecurity", "cloud-environments", "mitre-framework" ], "domainSpecificKnowledge" : [ "Financial systems", "Cybersecurity", "Cloud environments", "MITRE framework" ], "toolProficiency" : [ "Splunk", "NGSIEM", "EDR", "SIEM", "Firewalls", "Vulnerability scanners" ], "communicationSkills" : "Communicate risk; Communicate operational performance; Documentation skills", "documentationSkills" : "Document findings", "continuousLearning" : "Continuous learning; Staying ahead of threats; Tuition reimbursement", "problemSolvingSkills" : "Analytical mindset; Root cause analysis", "specialRequirements" : "Work at home, Office environment", "outcomesObjectives" : "Reduce false positives; Improve detection fidelity; Enhance detection strategies; Prevent recurrence", "qualificationsBasic" : "5+ years experience, Experience with SIEM platforms, Experience with EDR, Experience with threat intelligence platforms, Experience with incident response lifecycle, Experience with cybersecurity metrics, Experience with KPIs, Experience communicating risk, Experience communicating operational performance, Experience with cloud environments, Experience with automation scripts, Experience with vulnerability scanners, Experience with firewalls", "qualificationsPreferred" : "Experience with Splunk, Experience with NGSIEM, Experience with AWS, Experience with Azure, Experience with Google Cloud, Experience with Oracle Cloud, Experience with Python, Experience with PowerShell", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: ·          Medical, Dental and Vision plans that include no-cost and low-cost plan options ·          Immediate 401(k) matching and vesting ·          Vehicle purchase and lease discounts plus monthly vehicle allowances ·          Paid Volunteer Time Off with company donation to a charity of your choice ·          Tuition reimbursement What to Expect The Security Operations & Incident Response (SOIR) Manager is responsible for the enterprise-wide incident response function within the Security Operations Center (SOC), ensuring rapid detection, containment, and remediation of cybersecurity threats. This role is pivotal in maintaining the integrity, confidentiality, and availability of Hyundai Capital America’s digital assets and infrastructure. This role will oversee 3 rd party vendor of incident responders and collaborate with threat intelligence, vulnerability management, and engineering teams to drive continuous improvement in detection and response capabilities. In addition, this role will create and maintain incident response playbooks and establish processes for proactive threat hunting, as well as be responsible for administration and day-to-day support of HCA EDR, SIEM, and HCA Monitoring, Threat detection, and remediation tools. What You Will Do 1.      Security Monitoring & Threat Detection : ·          Monitor and analyze security events in real-time using SIEM platforms (e.g., Splunk, NGSIEM etc.) to detect and respond to threats targeting financial systems, such as ransomware, phishing, or account takeover. ·          Tune and optimize SIEM correlation rules and ingestion pipelines to reduce false positives and improve detection fidelity. ·          Leverage threat intelligence platforms to analyze emerging financial-specific threats, correlate intelligence with internal data, and develop actionable insights to enhance detection and prevention strategies. 2.      Incident Response & Remediation : ·          Alert Triage: Investigate and triage security alerts, correlating data from endpoints, networks, and cloud environments to identify true positives and escalate critical incidents. ·          Incident Handling: Lead and support incident response activities, including containment, eradication, and recovery, for security incidents spanning the MITRE framework. ·          Forensic Analysis: Perform forensic investigations to determine the root cause of incidents, and document findings for audits and legal purposes. ·          Playbook Development: Create and maintain incident response playbooks, ensuring rapid and consistent response processes. ·          Post-Incident Review: Conduct post-Incident reviews to identify lessons learned, recommend improvements, and update security controls to prevent recurrence. ·          Coordinate with MSSP partners in a co-managed SIEM/SOC model to validate escalations and provide tuning feedback. 3.      Tool Administration and Management of SOC Solutions : ·          Tool Administration: Manage and configure security tools, including SIEM, EDR, firewalls, and vulnerability scanners, to ensure optimal performance and coverage. ·          Rule Tuning: Develop and tune detection rules, signatures, and alerts to reduce false positives and improve detection accuracy in financial environments. ·          Automation: Implement automation responses (e.g. SOUR) scripts (e.g., Python, PowerShell) to streamline tasks like alert enrichment, incident triage, or vulnerability scans. ·          Cloud Security Monitoring: Monitor and secure cloud environments (e.g., AWS, Azure, Google Cloud, Oracle Cloud) using native security tools and third-party integrations, protecting financial data and workloads. ·          Collaborate with cybersecurity architecture & engineering team to ensure proper integration of security tools across cloud, network, and endpoint environments. ·          Partner with vulnerability management and IAM teams to ensure holistic security coverage. 4.      Collaboration, Automation, and Innovation Activities : ·          Cross-Functional Collaboration: Partner with IT Infrastructure and IT Application Teams, DevOps, IAM, DLP, and Application Security teams to integrate security operations with broader cybersecurity initiatives, such as cloud migrations or fintech development. ·          Vulnerability Management: Collaborate with Vulnerability Management team to conduct regular vulnerability scans across networks, systems, and applications to identify weaknesses, such as unpatched software or misconfigurations and support the patching management and/or adequate remediation plan. 5.      Documentation, Reporting, and Compliance Activities : ·          Incident Documentation: Document security incidents, investigations, and remediation actions in detail to support audits, compliance, and lessons learned. ·          Vulnerability and Penetration Test Reports: Produce comprehensive reports on vulnerability scans and penetration tests, including risk assessments, remediation plans, and validation results. ·          Metrics and Reporting: Develop and report on SOC metrics (e.g., Mean Time to Detect, Mean Time to Respond, vulnerability remediation rates, penetration test coverage) to demonstrate operational effectiveness. ·          Runbooks and Procedures: Maintain and update SOC runbooks, standard operating procedures (SOPs), and knowledge bases for incident response, vulnerability management, and penetration testing. What You Will Bring ·         Minimum 5-7 years progressive experience in cybersecurity with proven knowledge in Security Operations Center practices and incident response processes; including 3+ years of experience in financial services, with a strong understanding of financial threats (e.g., fraud, data breaches) and regulations (e.g., PCI DSS, Korean SOX, GDPR) ·       Hands-on experience with SIEM platforms, EDR solutions, and other Monitoring and Vulnerability management tools (e.g., Splunk, Crowdstrike, Rapid 7) ·          Strong understanding of cyber threat landscapes, attack vectors, MITRE ATT&CK framework, and adversary tactics, techniques, and procedures ·          Bachelor’s degree in Computer Science, Information Security, or related field ·          Master’s degree preferred ·          Certification in one of the following: CISSP, CCSP, CISM, TOGAF or equivalent ·          Demonstrated ability to manage major incident investigations, including root cause analysis, executive reporting, and coordination with legal, compliance, and law enforcement when necessary ·          Familiarity with regulatory and compliance frameworks such as HIPAA, PCI-DSS, NIST, ISO 27001, and GDPR. ·          Proven ability to develop and maintain incident response playbooks, escalation procedures, and SOC standard operating procedures (SOPs) ·          Experience with cybersecurity metrics and KPIs, and the ability to communicate risk and operational performance to executive leadership ·          Demonstrated expertise in incident response lifecycle, including detection, triage, containment, eradication, recovery, and post-incident review ·          Analytical mindset with attention to detail ·          Excellent communication and documentation skills ·          Ability to work under pressure and manage multiple incidents simultaneously ·          Passion for continuous learning and staying ahead of emerging threats Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Security Operations and Incident Response Manager at Hyundai Capital America. Skills: Incident response, Security operations, Threat detection, SIEM management. Monitor security events. Analyze security events", "createdAt" : "2026-06-14T08:13:57.992", "lastUpdated" : "2026-06-15T08:40:47.148", "ingestTimestamp" : "2026-06-14T08:13:57.992", "mongoId" : "694ae6ce70f0b99d589b2804", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 210000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Security monitoring", "Threat detection", "Alert triage", "Incident handling", "Forensic investigation", "Playbook development", "Post-incident review", "Tool configuration", "Detection rule tuning", "Automation scripting", "Cloud monitoring", "Vulnerability scanning", "Analytical mindset", "Leadership", "Incident response", "Security operations", "SIEM management", "Threat hunting", "Tool administration", "Rule tuning", "Vulnerability management", "IAM", "DLP", "Application security", "Risk assessment", "Operational performance", "Financial systems", "Cybersecurity", "Cloud environments", "MITRE framework", "Splunk", "NGSIEM", "EDR", "SIEM", "Firewalls", "Vulnerability scanners" ], "skillCount" : 36, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c920a74d8ee00a0984af8", "title" : "Sr. Investigations Analyst", "company" : "SpaceX", "industry" : "Cybersecurity", "salary" : { "min" : 145000.0, "max" : 215000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Investigations Analyst in Hawthorne, United States, adjusted for seniority, company size, and the technology industry." }, "location" : "Hawthorne, CA, United States", "locations" : [ "Hawthorne", "CA", "United States" ], "timestamp" : "2026-06-15T09:12:34.398", "fingerprint" : "d3d03e11dbe9a418a3714e001dbec6bcc10e9824e5e652f372adf59ab4b9867e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/spacex/jobs/8585050002?gh_jid=8585050002", "externalId" : "8585050002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hawthorne", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.9128272,-118.3426122" } ], "locationText" : "Hawthorne, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Data analysis, Data collection, Data dissemination, Network monitoring, Data analytics, SIEM, UEBA, DLP", "professionalSkills" : [ "Investigations", "Analytic tradecraft", "Risk evaluation", "Threat intelligence", "Case studies", "Metrics reporting" ], "hardSkillsList" : [ "Insider threat analysis", "Digital forensics", "EDiscovery" ], "softSkillsList" : [ "Discretion", "Confidentiality" ], "hardSkills" : [ { "name" : "Insider threat analysis", "level" : "intermediate" }, { "name" : "Digital forensics", "level" : "intermediate" }, { "name" : "EDiscovery", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Discretion" }, { "name" : "Confidentiality" } ], "majorSkills" : "Insider threat, Investigations, Data analysis", "majorSkillsList" : [ "Insider threat", "Investigations", "Data analysis" ], "coreResponsibilities" : "Conduct investigations and analysis, Uphold investigation and analytic tradecraft standards, Collect and analyze program data, Evaluate insider threat risk, Triage anomalous event data, Initiate investigations, Decipher underlying trends, Extract and organize insider threat program data, Build metrics, reports and case studies, Communicate findings, Support employee training and briefings, Liaise with external partners, Benchmark insider threat program, Share threat intelligence, Further investigations, Identify and implement program improvement methods, Manage and safeguard sensitive information", "teamCollaboration" : "Information Security; HR; Legal; Government Security; Physical Security; External partners; Team members; Management; Stakeholders; Industry partners; Government partners", "domainKnowledge" : "Insider threat program; Data exfiltration; Proprietary technology protection; Human transport vehicles; Satellite communications network", "domainList" : [ "insider-threat-program", "data-exfiltration", "proprietary-technology-protection", "human-transport-vehicles", "satellite-communications-network" ], "domainSpecificKnowledge" : [ "Insider threat program", "Data exfiltration", "Proprietary technology protection", "Human transport vehicles", "Satellite communications network" ], "toolProficiency" : [ "Splunk", "Panther", "Exabeam", "Microsoft Purview" ], "communicationSkills" : "Written communication; Oral communication; Produce reports; Timely communication; Accurate communication", "documentationSkills" : "Reporting findings", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Analytical skills", "specialRequirements" : "Extended hours, Weekends, Ad hoc travel, Active TS/SCI clearance, Obtain TS/SCI clearance, Background check, Drug/alcohol test, Random drug and alcohol testing, U.S. citizen or national, U.S. lawful permanent resident, Refugee, Asylee", "qualificationsBasic" : "Bachelor's degree and 5+ years professional experience, 9+ years professional experience in lieu of degree", "qualificationsPreferred" : "4+ years using SIEM, 4+ years conducting digital forensic investigations, Working level understanding of insider threat program, Proficiency in Microsoft Purview for eDiscovery, Familiarity with continuous assessment and detection tuning, Investigation experience conducting preliminary assessments, Ability to conduct interviews on short notice", "workSiteFlexibility" : "Onsite", "rawDescription" : "SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SR. INVESTIGATIONS ANALYST SpaceX is seeking a dynamic and driven individual with a demonstrated ability to work independently and as a member of a team in a fast-paced, high-tech environment. Our goal is to protect some of the world’s most advanced technologies including: rockets, Dragon capsules for human transport, inter-planetary transport vehicles, the world's largest satellite communications network, etc. As an industry leader, we are a target of adversaries, both foreign and domestic, focused on slowing us down and accessing our proprietary technology. The work we do will literally safeguard mankind becoming an interplanetary species. You will be responsible for the research, analysis, production, and dissemination of information relevant to protecting the safety and security of personnel, brand, global assets, intellectual property, and operations at SpaceX. This role will triage anomalous event data and analyze insider threat program datasets to respond to threats posed to SpaceX. You will use comprehensive understanding of various collection methods and platforms to explore new data sources, build effective queries, and combine information from disparate sources. RESPONSIBILITIES: Conduct comprehensive investigations and analysis in support of SpaceX intellectual property and security Uphold investigation and analytic tradecraft standards including confidentiality, objectivity, lawfulness, timeliness, and use of all available sources of information Collect and analyze available program data to evaluate insider threat risk to SpaceX infrastructure, programs, and operations Triage anomalous event data associated with indicators of data exfiltration, data destruction and other key indicators of concern Conduct internal investigations working with Information Security, HR, Legal, Government Security, Physical Security, and external partners based on information derived from internal and external sources Utilize network monitoring, data analytic, and other tools (DLP/SIEM/UEBA) to identify anomalous activity, initiate investigations and decipher underlying trends Extract and organize insider threat program data to build metrics, reports and case studies addressing mission requirements and timelines Communicate findings in a timely and accurate manner to team members, management, and relevant stakeholders Support employee training and briefings for internal and external audiences Liaise with external industry and government partners to benchmark insider threat program, share threat intelligence, and further investigations Continuously identify and help implement program improvement methods Manage and safeguard sensitive information, including case files, employee PII, and intelligence reports BASIC QUALIFICATIONS: Bachelor's degree and 5+ years of professional experience in internal investigations, information security, or IT; OR 9+ years professional experience in internal investigations, information security, counterintelligence, or IT in lieu of a degree PREFERRED SKILLS AND EXPERIENCE: 4+ years using a SIEM (Splunk, Panther, Exabeam, etc.) and/or conducting digital forensic investigations in government or corporate environment Working level understanding of insider threat program missions, internal stakeholders, and manifestations of insider threats Proficiency in Microsoft Purview for eDiscovery Familiarity with continuous assessment and detection tuning concepts for insider risk. Investigation experience conducting preliminary assessments, determining scope, investigation planning, evidence collection/handling, interviewing and reporting findings to internal and external stakeholders Ability to conduct interviews on short notice according to established internal guidelines. Excellent written and oral communication skills, with the ability to produce clear and concise reports Highly organized with a strong attention to detail Ability to adapt to changing priorities and deadlines Can swiftly adapt to new technical environments and workflows on the fly Ability to exercise discretion and confidentiality while conducting highly sensitive tasks ADDITIONAL REQUIREMENTS: Must be able to work extended hours and weekends as needed to support critical efforts and operations Must be willing to travel ad hoc Active TS/SCI clearance, or ability to obtain one. With an active clearance, candidates will be subject to pre-employment screening including background check and drug/alcohol test as well as random drug and alcohol testing during employment COMPENSATION AND BENEFITS: Pay range: Sr. Investigations Analyst: $120,000.00 - $160,000.00/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law. ITAR REQUIREMENTS: To conform to U. S. Government export regulations, applicant must be a (i) U. S. citizen or national, (ii) U. S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S. C. § 1157, or (iv) Asylee under 8 U.S. C. § 1158, or be eligible to obtain the required authorizations from the U. S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.", "summaryDescription" : "Sr. Investigations Analyst at SpaceX. Skills: Insider threat, Investigations, Data analysis. Conduct investigations and analysis. Uphold investigation and analytic tradecraft standards", "postedDate" : "2026-06-14T02:19:36.218", "createdAt" : "2026-06-14T02:19:36.218", "lastUpdated" : "2026-06-15T09:12:34.398", "ingestTimestamp" : "2026-06-14T02:19:36.218", "mongoId" : "6a2c920a74d8ee00a0984af8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 215000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Insider threat analysis", "Digital forensics", "EDiscovery", "Discretion", "Confidentiality", "Insider threat", "Investigations", "Data analysis", "Analytic tradecraft", "Risk evaluation", "Threat intelligence", "Case studies", "Metrics reporting", "Insider threat program", "Data exfiltration", "Proprietary technology protection", "Human transport vehicles", "Satellite communications network", "Splunk", "Panther", "Exabeam", "Microsoft Purview" ], "skillCount" : 22, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cafe274d8ee00a09d81d3", "title" : "Global Investigations Manager", "company" : "TRM Labs", "industry" : "GTM", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Technology industry in Washington, United States, adjusted for seniority and company size." }, "location" : "Washington DC", "locations" : [ "Washington DC" ], "timestamp" : "2026-06-15T09:51:23.210", "fingerprint" : "437263f088add9e9a59687ff464e1309f0a0b70fb0ca9e8bd399bf4513cbbf7f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/trm-labs/19815668-7376-43d6-b82e-d01f65288a0a/application", "externalId" : "19815668-7376-43d6-b82e-d01f65288a0a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "AI", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Investigative work", "Complaint triage", "Case building", "Threat network construction", "Scam investigation" ], "hardSkills" : [ { "name" : "Investigative work", "level" : "intermediate" }, { "name" : "Complaint triage", "level" : "intermediate" }, { "name" : "Case building", "level" : "intermediate" }, { "name" : "Threat network construction", "level" : "intermediate" }, { "name" : "Scam investigation", "level" : "intermediate" } ], "majorSkills" : "People management, Investigative work, AI fluency, Legal process", "majorSkillsList" : [ "People management", "Investigative work", "AI fluency", "Legal process" ], "coreResponsibilities" : "Run the team, Manage investigators, Maintain work-product quality, Partner with engineering, Partner with legal, Partner with cross-functional teams, Convert priorities to workload, Escalate issues, Hire and develop staff, Source candidates, Run interview loops, Own onboarding, Write headcount cases, Defend talent density, Raise talent density, Be in the trenches", "teamCollaboration" : "Cross-functional teams; Engineering; Legal; Partners", "domainKnowledge" : "Pig butchering syndicates; Romance fraud networks; Investment scam operations; Cryptocurrency tracing; Financial crime investigations; Formal investigative process", "domainList" : [ "pig-butchering-syndicates", "romance-fraud-networks", "investment-scam-operations", "cryptocurrency-tracing", "financial-crime-investigations", "formal-investigative-process" ], "domainSpecificKnowledge" : [ "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "Cryptocurrency tracing", "Financial crime investigations", "Formal investigative process" ], "documentationSkills" : "Investigative documentation", "specialRequirements" : "Periodic on-site collaboration, Periodic travel, Ability to obtain Public Trust clearance", "qualificationsBasic" : "12+ months people management, 3-8 direct reports, Documented underperformance management, Hired, developed, managed out, Supervised investigative work product, AI fluency, Legal-process fluency, US Citizenship required, Washington, D.C. / MD / VA based", "qualificationsPreferred" : "Cryptocurrency tracing experience, Financial-crime investigations experience, Legal-process drafting experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The Scam Investigations team is TRM’s tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. The team operates an integrated workflow — from AI-supported complaint triage to time-sensitive investigation, escalation, and recovery support for victims. As Investigations Manager, you will lead the operational core of a high-volume scam-investigation workflow: managing investigators across triage and recovery support, maintaining work-product quality, and partnering closely with engineering, legal, and cross-functional teams. This is a player-coach role for someone who has done investigative work, can credibly review it, and can run the people-management cadence that allows a high-pressure team to sustain quality and throughput over time. The impact you will have: - Run the team. 1:1s, career-pathing, performance pulses, and growth feedback at TRM Manager standard. You convert priorities from department leadership into investigator workload, and escalate cleanly when something exceeds team-level scope. The reason your investigators stay and grow is you. - Hire and develop. Source actively alongside the recruiter, run thoughtful interview loops, and own end-to-end onboarding. When the team needs to grow — or when automation shifts the analyst-to-volume ratio — you write the headcount case. Talent density is yours to defend and raise. - Servant-leader by default. Every TRM manager is a doer. When the team needs you in the trenches, you’re there. What we’re looking for: - 12+ months of people management with 3–8 direct reports — documented continuous-feedback practice, real career-pathing conversations, and at least one documented underperformance management cycle. Has hired, developed, and (when needed) managed people out. - Operational / investigative experience — you have personally executed or supervised the kind of investigative work product this team produces (cryptocurrency tracing, financial-crime investigations, legal-process drafting). You are not currently a daily practitioner, but you are a credible QC layer on the team’s output. - AI fluency (required) — you use AI tools in your management workflow and you can articulate where AI accelerates your team’s output and where it doesn’t. AI fluency is evaluated during the interview process. - Legal-process fluency — working-level familiarity with subpoenas, warrants, preservation requests, and other formal investigative process. You do not need to be a lawyer; you need to understand how high-quality investigative documentation supports downstream action. - US Citizenship required - Washington, D.C. / MD / VA based (hybrid; periodic on-site collaboration and travel may be required) - Ability to obtain Public Trust clearance About the team: - Distributed, async-first via Slack and Notion, with structured syncs for alignment. Primary time-zone overlap: US Eastern / Central. - High autonomy, high standards, low bureaucracy — work directly with engineering, analysts, legal counterparts, and partners who depend on the team’s output. Team operating rhythms: - Weekly 1:1s with direct reports - Weekly team sync covering active work, throughput, and escalations - 6-week performance pulse cycle across the team - Quarterly career-pathing conversations and Areas of Responsibility audits - Surge availability expected during time-sensitive disruption windows LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES https://www.trmlabs.com/culture | INTERVIEWING https://www.trmlabs.com/interviewing | FAQS https://www.trmlabs.com/faq", "summaryDescription" : "Global Investigations Manager at TRM Labs. Skills: People management, Investigative work, AI fluency, Legal process. Run the team. 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"Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306fd5f292fd229cfed7df", "title" : "Security Incident Response Manager", "company" : "Stripe", "industry" : "FinTech", "salary" : { "min" : 110000.0, "max" : 150000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Manager-level Security Incident Response Manager in the FinTech industry in Ireland, adjusted for seniority and company size." }, "location" : "Ireland Locations", "locations" : [ "Ireland Locations" ], "timestamp" : "2026-06-16T11:17:32.753", "fingerprint" : "5f1795380bd689254fa4ec13a24c81721330e837ac870f097537d3dd799086da", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://stripe.com/jobs/search?gh_jid=8007205", "externalId" : "8007205", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Ireland", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Ireland", "experienceMinYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "Python, SQL, MacOS, Linux, Windows", "professionalSkills" : [ "Security management", "Data analytics", "Network security", "Digital forensics", "Incident response", "Threat intelligence", "Data processing", "Data analysis" ], "hardSkillsList" : [ "Incident response", "Threat analysis", "Forensic investigation", "Data analysis", "Network security", "System administration" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Threat analysis", "level" : "intermediate" }, { "name" : "Forensic investigation", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Network security", "level" : "intermediate" }, { "name" : "System administration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Incident Response Management, Security Operations, Team Leadership, Threat Analysis", "majorSkillsList" : [ "Incident Response Management", "Security Operations", "Team Leadership", "Threat Analysis" ], "coreResponsibilities" : "Leverage security management experience, Improve incident response capabilities, Manage team of security analysts, Manage investigators, Manage responders, Hire team members, Train team members, Evaluate team performance, Provide technical guidance, Develop response procedures, Ensure timely resolution of casework, Collaborate with internal stakeholders, Make continuous improvements to incident response function, Lead team of security analysts, Support team of security analysts, Triage threats, Assess threats, Respond to threats, Provide technical guidance to team, Influence organizational mission, Influence organizational vision, Ensure prioritization of project work, Ensure delivery of project work, Align project work with security roadmaps, Strengthen KPIs for response operations, Strengthen metrics for response operations, Provide clear reporting to stakeholders, Provide consistent reporting to stakeholders, Work cross-functionally with security engineering teams, Gather requirements for analyzing security events data, Gather requirements for responding to security events data, Protect Stripe networks, Protect Stripe systems, Protect Stripe data, Develop strategies for incident response, Document strategies for incident response, Implement strategies for incident response, Develop runbooks for incident response, Document runbooks for incident response, Implement runbooks for incident response, Develop capabilities for incident response, Document capabilities for incident response, Implement capabilities for incident response, Continuously improve security processes, Continuously improve response capabilities, Collaborate with security engineers, Collaborate with security analysts, Coach individual contributors, Mentor individual contributors, Enable career development, Champion quality standards within team", "teamCollaboration" : "Cross-functional teams; Security Analytics teams; Detection teams; Security engineering teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Threat actor tactics; Threat actor techniques; Threat actor procedures; Security incident response; Network security; Digital forensics; Data analytics", "domainList" : [ "threat-actor-tactics", "threat-actor-techniques", "threat-actor-procedures", "security-incident-response", "network-security", "digital-forensics", "data-analytics" ], "domainSpecificKnowledge" : [ "Threat actor tactics", "Threat actor techniques", "Threat actor procedures", "Security incident response", "Network security", "Digital forensics", "Data analytics" ], "toolProficiency" : [ "Chronicle", "Tines", "Osquery", "Splunk" ], "communicationSkills" : "Operational reporting; Incident reporting", "documentationSkills" : "Response procedures; Runbooks", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Ensure timely and effective resolution of casework", "qualificationsBasic" : "5+ years leading Security Operations or Incident Response teams, Hands-on, technical management experience, B.S. or M.S. Computer Science or related field, Equivalent experience in Security, Experience recruiting, growing, and leading technical teams, Performance management experience, Excellent written and verbal communication skills, Ability to develop and deliver operational or incident-related information to leadership, Advanced knowledge of data analytics, Advanced knowledge of network security, Advanced knowledge of digital forensics, Advanced knowledge of incident response investigations, Experience with Python, Experience with SQL, Familiarity with macOS, Familiarity with Linux, Familiarity with Windows, Understanding of threat actor TTPs", "qualificationsPreferred" : "Broad knowledge across information security domain, Familiarity with endpoint security, Familiarity with email security, Familiarity with network security, Familiarity with identity management, Familiarity with cloud security, Familiarity with vulnerability management, Familiarity with incident response, Familiarity with threat intelligence, Experience with engineering, Experience with data processing and analysis tools, Familiarity with network observability, Familiarity with security software, Familiarity with data engineering solutions, Familiarity with Chronicle, Familiarity with Tines, Familiarity with osquery, Familiarity with Splunk", "remoteFriendly" : true, "rawDescription" : "Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Security Incident Response team is responsible for triaging and assessing the severity of incoming security alerts, responding with initial containment measures and escalating as needed to incident responders for further investigation and resolution. They analyze a variety of data sources to identify potential threats, collect requirements for operational enhancements to detection and response systems, and generally scale security processes. From external attacks to insider threats, our goal is to respond with speed and precision, remediate, and support the incident postmortem process. The team is distributed globally and regularly coordinates with stakeholders in North America, Europe, and Asia. What you’ll do You will leverage your security management experience to improve incident response capabilities at Stripe. You will manage a team of security analysts, investigators, and responders on the front lines of the incident response process, hiring, training, and evaluating their performance, providing technical guidance where needed, developing clear and consistent response procedures, and ensuring timely and effective resolution of casework. You will also collaborate with various internal stakeholders, including the Security Analytics and Detection teams, and make continuous improvements to Stripe’s security incident response function. Responsibilities Lead and support a team of security analysts, investigators, and responders who triage, assess, and respond to threats Provide technical guidance to the team, as a subject matter expert Influence the organizational mission and vision by ensuring prioritization and delivery of project work that is aligned with relevant security roadmaps Strengthen KPIs and metrics for measuring response operations effectiveness, for clear and consistent reporting to internal stakeholders Work cross-functionally with security engineering teams to gather requirements for analyzing and responding to security events data at scale while protecting Stripe networks, systems, and data from threats Develop, document, and implement strategies, runbooks, and capabilities to support the incident response process Continuously improve security processes and response capabilities by collaborating with security engineers and analysts Coach and mentor individual contributors, enabling career development and championing quality standards within the team Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years experience leading Security Operations or Incident Response teams, including hands-on, technical management experience of security analysts or engineers B. S. or M. S. Computer Science or related field, or equivalent experience in Security Experience recruiting, growing, and leading technical teams, including performance management Excellent written and verbal communication skills, including the ability to develop and deliver operational or incident-related information to leadership Advanced knowledge of data analytics (e. g. logs for first or third party applications, system / data access events), network security, digital forensics, and incident response investigations Experience with Python and SQL, and/or familiarity with other programming languages Familiarity with operating systems, file systems, and memory on macOS, Linux, or Windows Strong understanding of threat actor tactics, techniques, and procedures (TTPs) Preferred qualifications Broad knowledge and experience across the information security domain, including familiarity with endpoint, email, network, identity management, cloud security, vulnerability management, incident response, and threat intelligence. Experience with engineering, data processing and analysis tools Familiarity with network observability, security software, or data engineering solutions (Chronicle, Tines, osquery, Splunk, etc.)", "summaryDescription" : "Security Incident Response Manager at Stripe. Skills: Incident Response Management, Security Operations, Team Leadership, Threat Analysis. Leverage security management experience. Improve incident response capabilities", "postedDate" : "2026-06-16T01:16:18.624", "createdAt" : "2026-06-16T01:16:18.624", "lastUpdated" : "2026-06-16T11:17:32.753", "ingestTimestamp" : "2026-06-16T01:16:18.624", "mongoId" : "6a306fd5f292fd229cfed7df", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Incident response", "Threat analysis", "Forensic investigation", "Data analysis", "Network security", "System administration", "Leadership", "Incident Response Management", "Security Operations", "Team Leadership", "Threat Analysis", "Security management", "Data analytics", "Digital forensics", "Threat intelligence", "Data processing", "Roadmap planning", "Threat actor tactics", "Threat actor techniques", "Threat actor procedures", "Security incident response", "Chronicle", "Tines", "Osquery", "Splunk" ], "skillCount" : 25, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307a55f292fd229c03aba6", "title" : "Manager, AV Incident Management", "company" : "May Mobility", "salary" : { "min" : 150000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Ann Arbor, Michigan, United States", "locations" : [ "Ann Arbor", "Michigan", "United States" ], "timestamp" : "2026-06-16T10:30:40.536", "fingerprint" : "3053d197eb8333d33227ff4e5ed999fd054ab117a0661ad9829b7a124b47c017", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/maymobility/jobs/8587945002", "externalId" : "8587945002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ann Arbor", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.2813722,-83.7484616" } ], "locationText" : "Ann Arbor, Michigan, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "rawDescription" : "May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. Job Summary The Manager, AV Incident Management is responsible for leading May Mobility's incident management function within the Systems Risk Management team. This role owns the end-to-end incident response process across our autonomous vehicle operations, ensuring every incident is identified, managed, and closed in a way that is accurate, timely, and defensible to regulators and partners. As May Mobility scales its fleet and expands toward continuous autonomous operations, this role provides the senior leadership and operational expertise needed to mature our incident management capability in line with that growth. This individual will develop and maintain the processes, standards, and team structures that keep our operations safe and our safety case credible. Essential Responsibilities Lead and continuously improve the incident management process across all AV operational sites, ensuring consistent, high-quality response to incidents of all severities Enable and support regulatory incident reporting, including NHTSA Standing General Order requirements and applicable state-level reporting, ensuring accurate and timely submissions Develop and maintain incident response standards, escalation frameworks, and operational protocols in alignment with May Mobility's safety case and risk management approach Design and lead a tiered incident response team structure that scales effectively with fleet growth, balancing full-time and contract resources to maintain coverage and quality Serve as the primary point of contact for regulators, first responders, and partners during significant incidents, coordinating response and communications in partnership with Legal and Safety leadership Work cross-functionally with Safety, Engineering, Legal, and Operations to ensure incidents drive systemic improvement, not just resolution Develop and lead the talent within the incident management team, building a clear career pathway and ensuring the team has the skills and capacity to meet operational demands Provide regular reporting to senior leadership on incident trends, team performance, and emerging risks Skills and Abilities Success in this role typically requires the following competencies: Deep understanding of AV operations and the regulatory environment governing autonomous vehicle deployment in the United States Proven ability to lead and make decisions under pressure, with clear judgment on escalation and regulatory reporting thresholds Strong process ownership instincts - able to design systems that work consistently across teams and time zones Effective communicator across technical, legal, and executive audiences Ability to build and develop a team from a small base, with a practical approach to scaling that stays ahead of operational demand High integrity in handling sensitive operational and safety information Qualifications and Experience Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience: Required Qualifications: 7+ years of experience in incident management, safety operations, or crisis management within an autonomous vehicle, aviation, rail, or similarly regulated industry Direct experience owning regulatory incident reporting to federal or state transportation authorities Demonstrated experience designing and implementing escalation structures and on-call coverage models for 24/7 operations Proven track record working across Safety, Engineering, Legal, and Operations functions at a senior level Experience building and leading small, high-performing teams in a fast-paced operational environment Desirable Qualifications: Experience at an AV company that has operated or launched driverless commercial service Background in first responder coordination and external communications during major incidents Familiarity with safety case frameworks and risk-based assessment methodologies Prior military experience, especially those with Special Operations or Officer Command roles, or equivalent Federal or State Government experience Physical Requirements Standard office working conditions which includes but not limited to: Prolonged sitting Prolonged standing Prolonged computer use Travel Required? 0-10% Benefits and Perks Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available. Rich retirement benefits, including an immediately vested employer safe harbor match. Generous paid parental leave as well as a phased return to work. Flexible vacation policy in addition to paid company holidays. Total Wellness Program providing numerous resources for overall wellbeing Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May. Want to learn more about our culture & benefits? Check out our website! May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know. Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners. Salary Range $150,000—$225,000 USD", "summaryDescription" : "Manager, AV Incident Management at May Mobility", "postedDate" : "2026-06-16T01:15:48.328", "createdAt" : "2026-06-16T01:15:48.328", "lastUpdated" : "2026-06-16T10:30:40.536", "ingestTimestamp" : "2026-06-16T01:15:48.328", "mongoId" : "6a307a55f292fd229c03aba6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 150000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307252f292fd229cffcfe8", "title" : "Service Desk Incident Manager", "company" : "Link Solutions, Inc.", "industry" : "Information Technology And Services", "salary" : { "min" : 42000.0, "max" : 62000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Aberdeen Proving Ground, MD, United States", "locations" : [ "Aberdeen Proving Ground", "MD", "United States" ], "certifications" : [ "IAT Level II", "Microsoft 365 Certified: Endpoint Administrator Associate", "ITIL v4", "Microsoft operating system environment certification" ], "timestamp" : "2026-06-16T11:11:21.732", "fingerprint" : "800cd0221c425842d51bf55500bd1e37e5403736f8470c813b02d211cdf47b8c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LinkSolutionsInc/744000132276730-service-desk-incident-manager", "externalId" : "744000132276730", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Aberdeen Proving Ground", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.3890776,-76.2305823" } ], "locationText" : "Aberdeen Proving Ground, Maryland, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office, Microsoft 365", "professionalSkills" : [ "Problem solver", "Troubleshooter" ], "hardSkillsList" : [ "Incident management", "Service request management" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Service request management", "level" : "intermediate" } ], "majorSkills" : "Incident management, Service request management, Process improvement", "majorSkillsList" : [ "Incident management", "Service request management", "Process improvement" ], "coreResponsibilities" : "Oversee service request queue, Monitor ticket management system, Track service requests, Report on service requests, Lead incident response activities, Coordinate with Service Desk Leads, Coordinate with technical support teams, Track high-priority incidents, Manage high-priority incidents, Implement metrics-driven processes, Enforce metrics-driven processes, Identify incident trends, Analyze incident trends, Ensure SLAs are met, Support compliance requirements", "teamCollaboration" : "Coordinate with technical support teams", "domainKnowledge" : "DoD standards; DoD IT environments", "domainList" : [ "dod-standards", "dod-it-environments" ], "domainSpecificKnowledge" : [ "DoD standards", "DoD IT environments" ], "toolProficiency" : [ "ServiceNow ITSM" ], "communicationSkills" : "Written communication; Oral communication", "documentationSkills" : "Technical process documentation; Procedure documentation", "continuousLearning" : "Certification reimbursement", "problemSolvingSkills" : "Problem solving; Troubleshooting", "specialRequirements" : "U. S. Citizen, Active DoW Secret Clearance, Non-remote", "outcomesObjectives" : "Improve efficiency; Improve service delivery; Contribute to mission success; Contribute to national security", "qualificationsBasic" : "U. S. Citizen with active DoW Secret Clearance, Five (5+) years IT or Service Desk experience OR BAS degree with two (2+) years IT or Service Desk experience, IAT Level II Certification equivalent or higher, Microsoft Office products proficiency, Receive Microsoft 365 Certified: Endpoint Administrator Associate within 6 months", "qualificationsPreferred" : "Experience in Department of Defense environment, ITIL v4 certification, Microsoft operating system environment certification, Experience with ServiceNow ITSM platform, Experience creating and modifying documentation, Excellent communication skills, Excellent organizational skills, Ability to prioritize and manage multiple tasks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always\". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Aberdeen Proving Ground, MD. * U.S. Citizen with an active DoW Secret Clearance * IAT Level II certification equivalent or higher * Non-remote (relocation incentive available) In this critical role, the Service Desk Incident Manager will lead the coordination and execution of incident management and service request processes, ensuring seamless operations in support of the Army Research Laboratory’s vital mission. This position is responsible for driving efficient resolution, maintaining operational readiness, and continuously improving service delivery in alignment with Department of Defense (DoD) standards and industry best practices. The ideal candidate will play a key role in enhancing performance, streamlining processes, and fostering a culture of accountability and excellence—ultimately ensuring that technical support services directly contribute to mission success and national security objectives. Job Responsibilities: * Oversee and manage the service request queue, ensuring timely intake, assignment, escalation, and resolution of incidents. * Utilize the ticket management system to monitor, track, and report on service requests and incident statuses. * Lead incident response activities by coordinating with Service Desk Leads and technical support teams. * Track and manage high-priority incidents, ensuring proper escalation paths and communication protocols. * Implement and enforce metrics-driven processes to improve efficiency and service delivery. * Identify and analyze incident trends to drive problem management and continuous improvement efforts. * Ensure service level agreements (SLAs) are met and support compliance requirements for DoD IT environments. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. ## Qualifications * U.S. Citizen with an active DoW Secret Clearance * Five (5+) years of relevant experience working in an IT or Service Desk environment OR a BA/BS degree in Information Technology, Computer Science, Engineering, or related field with two (2+) years of experience working in an IT or Service Desk environment. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * A problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Proficiency with Microsoft Office products. * Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date. Preferred * Experience working in a Department of Defense (DoD) environment. * Information Technology Infrastructure Library (ITIL) v4 certification A Microsoft operating system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.). * Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. * Experience creating and modifying documentation for technical processes and procedures. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Salary Range: $42,000 - $62,000 Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. ## Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Service Desk Incident Manager at Link Solutions, Inc.. Skills: Incident management, Service request management, Process improvement. Oversee service request queue. Monitor ticket management system", "postedDate" : "2026-06-15T20:00:03.000", "createdAt" : "2026-06-16T01:35:52.828", "lastUpdated" : "2026-06-16T11:11:21.732", "ingestTimestamp" : "2026-06-16T01:35:52.828", "mongoId" : "6a307252f292fd229cffcfe8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 62000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Incident management", "Service request management", "Process improvement", "Problem solver", "Troubleshooter", "DoD standards", "DoD IT environments", "IAT Level II", "Microsoft 365 Certified: Endpoint Administrator Associate", "ITIL v4", "Microsoft operating system environment certification", "ServiceNow ITSM" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25145374d8ee00a00bb369", "title" : "Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response", "company" : "Amazon Web Services Australia Pty Ltd", "industry" : "Operations, IT, Support Engineering, Cloud Computing", "salary" : { "min" : 175000.0, "max" : 245000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Incident Management Engineer in Sydney, Australia, adjusted for the technology industry and a large company size." }, "location" : "Sydney, New South Wales, AUS", "locations" : [ "Sydney, New South Wales, AUS" ], "certifications" : [ "AWS Associate level certifications" ], "timestamp" : "2026-06-15T00:55:38.724", "fingerprint" : "215f83d4baf92237a7526340281af7ea6f4f60e3b3b81fb5e8d07800f2bec392", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10441540/apply", "externalId" : "6848a1ed-03fd-448c-825f-45e26cd76529", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "technicalSkills" : "AWS", "professionalSkills" : [ "Incident Management", "Customer ownership", "Account ownership", "Problem solving", "Strategic planning" ], "hardSkillsList" : [ "Incident response", "Technical troubleshooting", "Runbook development", "Response plan development" ], "softSkillsList" : [ "Leadership", "Mentoring", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Runbook development", "level" : "intermediate" }, { "name" : "Response plan development", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Critical thinking" } ], "majorSkills" : "Incident Management, Incident Response, Customer Support", "majorSkillsList" : [ "Incident Management", "Incident Response", "Customer Support" ], "coreResponsibilities" : "Drive resolution of large scale customer impacting incidents, Drive critical, complex customer escalations, Provide critical incident response/management, Lead calls with internal/external participants, Contribute to Problem Records, Conduct continuous real-time proactive monitoring, Prioritize, manage, and own customer issues, Monitor and manage communications during high impact events, Collaborate with key stakeholders across AWS, Improve customer experience, Develop mechanisms that support operational excellence, Lead projects and teams, Drive operational improvements, Create and review design, Influence new standard operating procedures, Identify and troubleshoot recurring platform issues, Own projects to drive improvements, Mentor peers, Perform other duties as required", "teamCollaboration" : "Cross-functional teams; Engineering Teams; Internal/external participants", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Cloud technologies; Distributed architectures; Mission critical applications", "domainList" : [ "cloud-technologies", "distributed-architectures", "mission-critical-applications" ], "domainSpecificKnowledge" : [ "Cloud technologies", "Distributed architectures", "Mission critical applications" ], "communicationSkills" : "Written communication; Verbal communication; Presenting to audience; Convey key details", "documentationSkills" : "Technical documentation", "problemSolvingSkills" : "Analytical acumen; Logical problem solving; Critical thinking; Troubleshoot recurring platform issues", "specialRequirements" : "Work weekends, Work public holidays", "qualificationsBasic" : "Business level Spanish and English, 3+ years Major Incident / Problem Manager Experience, 5+ years Support Engineering, Network Engineering, Solutions Architecture, or similar IT role, Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or related field (or 6+ years relevant work experience), Professional oral and written communication skills", "qualificationsPreferred" : "Industry specific accredited certification(s), AWS Associate level certifications, Knowledge of ITIL/Lean Processes, Ability to work in ambiguous environments, Demonstrated critical thinking and logical problem solving skills, Experience driving collaborative projects, Familiarity operating or designing distributed architectures, Ability to review complex technical details", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide. Finally, you are passionate about technology with a desire to learn more and do more with AWS. ABOUT THE ROLE AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers. Please note as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities - Every day will bring new and exciting challenges that include elements of: - Drive the resolution of large scale customer impacting incidents as part of a team rotation - Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. - Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads - Contribute to Problem Records for customers - Conduct continuous real-time proactive monitoring of customer metrics - Prioritize, manage, and own emerging and developing customer issues from start to finish - Monitor and manage communications during high impact events via relevant channels - Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence - Lead projects and teams to drive operational improvements - Create and review documentation; design/influence new standard operating procedures - Identify and troubleshoot recurring platform issues and own projects to drive improvements - Mentor peers in your areas of technical and operational strength - Perform other duties as required by the organization About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Business level Spanish and English, verbal and written - 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications - 5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role. - Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience) - Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s) Preferred Qualifications: - Industry specific accredited certification(s) such as the AWS Associate level certifications - Knowledge of ITIL/Lean Processes - Ability to work in ambiguous environments - Demonstrated critical thinking and logical problem solving skills - Experience driving collaborative projects from conception to delivery - Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies - Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response at Amazon Web Services Australia Pty Ltd. Skills: Incident Management, Incident Response, Customer Support. Drive resolution of large scale customer impacting incidents. Drive critical, complex customer escalations", "postedDate" : "2026-06-13T10:47:22.538", "createdAt" : "2026-06-13T10:47:22.538", "lastUpdated" : "2026-06-15T00:55:38.724", "ingestTimestamp" : "2026-06-13T10:47:22.538", "mongoId" : "6a25145374d8ee00a00bb369", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10441540/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Incident response", "Technical troubleshooting", "Runbook development", "Response plan development", "Leadership", "Mentoring", "Critical thinking", "Incident Management", "Incident Response", "Customer Support", "Customer ownership", "Account ownership", "Problem solving", "Strategic planning", "Project management", "Cloud technologies", "Distributed architectures", "Mission critical applications", "AWS Associate level certifications" ], "skillCount" : 19, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cloud Technologies" }, { "id" : "6a2cc3ac74d8ee00a0a0a0cb", "title" : "Incident Management Engineer, Incident Detection and Response", "company" : "Amazon Support Services Costa Rica SRL", "industry" : "Operations, IT, Support Engineering, Cloud Computing", "salary" : { "min" : 2.4E7, "max" : 3.6E7, "currency" : "CRC", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Incident Management Engineer in Heredia, Costa Rica, adjusted for the technology industry and company size." }, "location" : "Heredia, Heredia, CRI", "locations" : [ "Heredia, Heredia, CRI" ], "certifications" : [ "AWS Associate level certification", "AWS Professional level certification" ], "timestamp" : "2026-06-15T11:37:34.226", "fingerprint" : "5d9fa2a124987689dce9a3778556aa78ee2ede923573d115e5b96c169fc67d88", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10448063/apply", "externalId" : "31abe20c-5f53-4481-9de0-d8720e3bd201", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Heredia", "state" : "Heredia", "country" : "Costa Rica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "9.9984272,-84.1171215" } ], "locationText" : "Heredia, Heredia, Costa Rica", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "AWS", "professionalSkills" : [ "Incident Management", "Customer ownership", "Account ownership" ], "hardSkillsList" : [ "Incident response", "Technical resolution" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Technical resolution", "level" : "intermediate" } ], "majorSkills" : "Incident Management, Incident Response, Customer Engagement", "majorSkillsList" : [ "Incident Management", "Incident Response", "Customer Engagement" ], "coreResponsibilities" : "Drive resolution large scale incidents, Provide critical incident response, Lead calls internal/external participants, Monitor manage communications high impact events, Collaborate key stakeholders AWS, Improve customer experience, Develop mechanisms support operational excellence, Create review design procedures, Influence new standard operating procedures, Identify troubleshoot recurring platform issues, Own projects drive improvements, Mentor peers technical strength, Mentor peers operational strength", "teamCollaboration" : "Engineering Teams; Key stakeholders AWS", "domainKnowledge" : "Mission critical applications; Critical workloads", "domainList" : [ "mission-critical-applications", "critical-workloads" ], "domainSpecificKnowledge" : [ "Mission critical applications", "Critical workloads" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Runbooks; Response plans", "problemSolvingSkills" : "Troubleshoot recurring issues", "specialRequirements" : "Work weekends, Work public holidays", "outcomesObjectives" : "Reduce potential for failure; Accelerate recovery critical workloads; Detect engage customers 5 minutes; Engage customers call bridge 5 minutes", "qualificationsBasic" : "Speak, write, read fluently Spanish, 3+ years systems engineering, 3+ years technical support, Bachelor's degree equivalent, Experience English communication, 3+ years Major Incident/Problem Management", "qualificationsPreferred" : "AWS Associate level certification, AWS Professional level certification, Knowledge Lean methodologies, Knowledge distributed architectures, Knowledge service-oriented architectures, Review complex technical details, Convey key details senior stakeholders", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The AWS Incident Detection and Response team is part of the ASPIRE organization within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm. AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide. Please note as a follow-the-sun organization. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities - Drive the resolution of large scale customer impacting incidents or escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. - Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads - Monitor and manage communications during high impact events via relevant channels - Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence - Create and review documentation; design/influence new standard operating procedures - Identify and troubleshoot recurring platform issues and own projects to drive improvements - Mentor peers in your areas of technical and operational strength About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Speak, write, and read fluently in Spanish - 3+ years of systems engineering, or 3+ years of technical support experience - Bachelor's degree or equivalent, or experience in a relevant field - Experience in English-language communication skills, both written and verbal - 3+ years demonstrable Major Incident/Problem Management Experience for organizations that run mission critical applications Preferred Qualifications: - AWS Associate level certification, or AWS Professional level certification - Knowledge of Lean methodologies - Knowledge of distributed and service-oriented architectures - Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Incident Management Engineer, Incident Detection and Response at Amazon Support Services Costa Rica SRL. Skills: Incident Management, Incident Response, Customer Engagement. Drive resolution large scale incidents. Provide critical incident response", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-14T05:24:42.339", "lastUpdated" : "2026-06-15T11:37:34.226", "ingestTimestamp" : "2026-06-14T05:24:42.339", "mongoId" : "6a2cc3ac74d8ee00a0a0a0cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10448063/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Incident response", "Technical resolution", "Incident Management", "Incident Response", "Customer Engagement", "Customer ownership", "Account ownership", "Mission critical applications", "Critical workloads", "AWS Associate level certification", "AWS Professional level certification" ], "skillCount" : 11, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a660774d8ee00a062b91f", "title" : "Incident Management Engineer (Portuguese/English bilingual), Incident Detection and Response", "company" : "Amazon Web Services", "industry" : "Operations, IT, Support Engineering, Cloud Computing", "salary" : { "min" : 175000.0, "max" : 245000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Incident Management Engineer in Sydney, Australia, adjusted for the technology industry and a large company size." }, "location" : "Sydney, New South Wales, AUS", "locations" : [ "Sydney, New South Wales, AUS" ], "certifications" : [ "AWS Associate level certifications" ], "timestamp" : "2026-06-15T03:55:52.053", "fingerprint" : "25ae37cc0beb9911eb9aef47f1c37b8ceda01b802af3283a76e5dbf14e970920", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10443072/apply", "externalId" : "c7b14860-3b9e-4d9a-9511-058ca0f602ec", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "technicalSkills" : "AWS", "professionalSkills" : [ "Incident Management", "Customer Ownership", "Account Ownership", "Problem Solving", "Strategic Planning" ], "hardSkillsList" : [ "Incident Response", "Customer Engagement", "Technical Troubleshooting", "Process Improvement" ], "softSkillsList" : [ "Leadership", "Mentoring", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident Response", "level" : "intermediate" }, { "name" : "Customer Engagement", "level" : "intermediate" }, { "name" : "Technical Troubleshooting", "level" : "intermediate" }, { "name" : "Process Improvement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Critical thinking" } ], "majorSkills" : "Incident Management, Customer Support, Technical Resolution", "majorSkillsList" : [ "Incident Management", "Customer Support", "Technical Resolution" ], "coreResponsibilities" : "Drive resolution of customer impacting incidents, Drive customer escalations, Provide incident response/management, Lead calls with participants, Contribute to Problem Records, Conduct real-time proactive monitoring, Prioritize and manage customer issues, Monitor communications during high impact events, Collaborate with AWS stakeholders, Improve customer experience, Develop operational excellence mechanisms, Lead projects to drive improvements, Create and review design, Influence new standard operating procedures, Identify and troubleshoot platform issues, Own projects to drive improvements, Mentor peers, Perform other duties", "teamCollaboration" : "Collaboration with Engineering Teams; Work with key stakeholders", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Mission critical applications; Distributed architectures", "domainList" : [ "mission-critical-applications", "distributed-architectures" ], "domainSpecificKnowledge" : [ "Mission critical applications", "Distributed architectures" ], "communicationSkills" : "Written communication; Verbal communication; Oral communication; Professional communication", "documentationSkills" : "Develop runbooks; Develop response plans", "problemSolvingSkills" : "Analytical acumen; Dive deep to solve complex problems; Logical problem solving", "specialRequirements" : "Work weekends, Work public holidays", "outcomesObjectives" : "Reduce potential for failure; Accelerate recovery of critical workloads", "qualificationsBasic" : "Business level Portuguese and English, 3+ years Major Incident / Problem Manager Experience, 5+ years Support Engineering, Network Engineering, Solutions Architecture, or similar IT role, Bachelor's degree in CS, Info Sci/Tech, Comm Eng, Business, or related field (or 6+ years relevant work experience)", "qualificationsPreferred" : "AWS Associate level certifications, Knowledge of ITIL/Lean Processes, Ability to work in ambiguous environments, Demonstrated critical thinking and logical problem solving skills, Experience driving collaborative projects, Familiarity operating or designing distributed architectures, Ability to review technical details and convey to stakeholders", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide. Finally, you are passionate about technology with a desire to learn more and do more with AWS. ABOUT THE ROLE AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers. Please note as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities - Every day will bring new and exciting challenges that include elements of: - Drive the resolution of large scale customer impacting incidents as part of a team rotation - Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. - Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads - Contribute to Problem Records for customers - Conduct continuous real-time proactive monitoring of customer metrics - Prioritize, manage, and own emerging and developing customer issues from start to finish - Monitor and manage communications during high impact events via relevant channels - Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence - Lead projects and teams to drive operational improvements - Create and review documentation; design/influence new standard operating procedures - Identify and troubleshoot recurring platform issues and own projects to drive improvements - Mentor peers in your areas of technical and operational strength - Perform other duties as required by the organization About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Business level Portuguese and English, verbal and written - 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications - 5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role. - Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience) - Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s) Preferred Qualifications: - Industry specific accredited certification(s) such as the AWS Associate level certifications - Knowledge of ITIL/Lean Processes - Ability to work in ambiguous environments - Demonstrated critical thinking and logical problem solving skills - Experience driving collaborative projects from conception to delivery - Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies - Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Incident Management Engineer (Portuguese/English bilingual), Incident Detection and Response at Amazon Web Services. Skills: Incident Management, Customer Support, Technical Resolution. Drive resolution of customer impacting incidents. Drive customer escalations", "postedDate" : "2026-06-13T08:34:45.450", "createdAt" : "2026-06-13T08:34:45.450", "lastUpdated" : "2026-06-15T03:55:52.053", "ingestTimestamp" : "2026-06-13T08:34:45.450", "mongoId" : "6a2a660774d8ee00a062b91f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10443072/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Incident Response", "Customer Engagement", "Technical Troubleshooting", "Process Improvement", "Leadership", "Mentoring", "Critical thinking", "Incident Management", "Customer Support", "Technical Resolution", "Customer Ownership", "Account Ownership", "Problem Solving", "Strategic Planning", "Project management", "Mission critical applications", "Distributed architectures", "AWS Associate level certifications" ], "skillCount" : 18, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cloud Technologies" }, { "id" : "6a2ca03274d8ee00a09a1812", "title" : "Strategic Partnerships Manager (Health Plans)", "company" : "Sprinter Health", "industry" : "Sprinter Health", "salary" : { "min" : 130000.0, "max" : 150000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco, CA", "locations" : [ "San Francisco, CA", "Menlo Park, CA" ], "timestamp" : "2026-06-15T23:57:00.090", "fingerprint" : "5d0c66e4b24961301fbafb4a73a7095d90babab7401234b2e77ab4d059cb58eb", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/sprinter-health/9058b13e-7f2c-4b31-b89c-e0fe641ce99f/application", "externalId" : "9058b13e-7f2c-4b31-b89c-e0fe641ce99f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : true, "rawDescription" : "ABOUT SPRINTER HEALTH At Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can't get to a doctor's office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year. By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we've supported more than 2 million patients across 22 states, completed 130,000+ in-home visits, and maintained a 92 NPS. Our team of clinicians, technologists, and operators have raised over $125M to date investors like a16z, General Catalyst, GV, and Accel and enjoy multi-year runway. ABOUT THE ROLE The Strategic Partnerships Manager, Health Plans role is responsible for owning, growing, and deepening a portfolio of health plan partnerships for Sprinter Health. Sitting on our Enterprise Customer Success org, you will work cross-functionally with clinical, operations, and product teams to deliver strong outcomes for health plan partners and drive expansion across your accounts. In this role, you will serve as the primary point of contact for your portfolio and a key contributor to how Sprinter grows its most important payer relationships. WHAT YOU'LL DO - Process improvement/ streamlining systems (ideally with AI) - Lead external meetings and build credibility with health plan stakeholders as a trusted business partner - Collaborate cross-functionally to lead customers through the Sprinter Health customer journey to achieve strong customer satisfaction, adoption, and partnership success - Partner with each customer to define and track measurable success plans with clear outcomes; ensure cohesive communication across internal and customer audiences at all levels - Use customer data and patient feedback to articulate the Sprinter Health value and make recommendations for partnership optimization - Drive annual revenue targets and coordinate renewals of designated customer contracts - Proactively identify customer risks and partner cross-functionally to recommend solutions and action plans to improve customer health - Analyze partnership performance data, surface trends, and translate findings into actionable recommendations for your accounts - Proactively identify expansion opportunities across your portfolio and partner with senior leaders to pursue them WHAT YOU'LL BRING - 3-5 years of experience in management consulting, enterprise partnerships, business operations, or investment banking with a focus on the healthcare vertical (Payors, Health Systems, Etc.) - Are a self starter with a strong orientation toward problem-solving with a systematic and managed approach - Experience working cross functionally with partnerships, operations, product, and other members of cross-functional teams - Urgency in execution and tendency toward speed with the ability to adapt and change - Strong empathy for customers - Comfortable with ambiguity and working autonomously, managing multiple deadlines effectively - Are an excellent communicator, both verbally and in writing - Strong executive presence and business acumen including experience working in a B2B environment - Proven ability to influence through persuasion, negotiation, and consensus building - Track record of identifying and closing expansion opportunities within a portfolio of accounts WHAT WE OFFER - Meaningful pre-IPO equity - Medical, dental, and vision plans 100% paid for you and your dependents - Flexible PTO + 10 paid holidays per year - 401(k) with match - 16-week parental leave policy for birthing parent, 8 weeks for all other parents - HSA + FSA contributions - Life insurance, plus short and long-term disability coverage - Free daily lunch in-office - Annual learning stipend Sprinter Health is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com http://sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com http://sprinterhealth.com.", "summaryDescription" : "Strategic Partnerships Manager (Health Plans) at Sprinter Health", "createdAt" : "2026-06-14T20:14:34.345", "lastUpdated" : "2026-06-15T23:57:00.090", "ingestTimestamp" : "2026-06-14T20:14:34.345", "mongoId" : "6a2ca03274d8ee00a09a1812", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 130000, "salaryAnnualMax" : 150000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a660f74d8ee00a062bccd", "title" : "Risk Specialist, Abuse Investigations, Remediation's and Enforcement", "company" : "ADCI - Karnataka - A66", "industry" : "Investigation Loss Prevention, Risk Family, customer trust and partner support", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-Senior Risk Specialist in the Technology industry in Bengaluru, India, adjusted for company size and specific role responsibilities." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T03:32:52.519", "fingerprint" : "5cef793b62c6595a7db67da9af32ae81cfa959127fe8d5b4c38b6bf2191a76ed", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10441734/apply", "externalId" : "5430a0dc-fbc7-40f9-8936-8688b7a033ad", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "APIs, SQL, Excel", "professionalSkills" : [ "Risk investigations", "Abuse detection", "Policy compliance", "Enforcement actions" ], "hardSkillsList" : [ "Risk assessment", "Data analysis" ], "hardSkills" : [ { "name" : "Risk assessment", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Risk investigations, Abuse investigations, Policy compliance", "majorSkillsList" : [ "Risk investigations", "Abuse investigations", "Policy compliance" ], "coreResponsibilities" : "Complete SP-API abuse investigations, Communicate with internal stakeholders, Communicate with external stakeholders, Manage process improvement projects, Develop SP-API risk investigation program, Improve SP-API risk investigation program, Provide feedback on abuse detection, Surface risk trends, Manage investigations, Make enforcement decisions, Strengthen abuse processes, Strengthen abuse systems", "teamCollaboration" : "Cross-functional stakeholders; Internal stakeholders; External stakeholders", "projectManagementSkills" : [ "Process improvement" ], "domainKnowledge" : "SP-API", "domainList" : [ "sp-api" ], "domainSpecificKnowledge" : [ "SP-API" ], "toolProficiency" : [ "SQL", "Excel" ], "communicationSkills" : "Customer communication", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "Experience performing risk investigations, Experience communicating with customers, Basic technical understanding of APIs", "qualificationsPreferred" : "Experience with SQL, Experience with Excel, Prior Program Management experience, Experience using data to drive decisions", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Amazon Selling Partner Developer Services team is hiring for an experienced Risk Specialist to ensure Developers are in compliance with our policies. As a Risk Specialist you’ll be responsible for investigating Developers to ensure compliance with program policies, communicate directly with Developers to remediate violations and own all enforcement actions when necessary. Additionally, you’ll provide feedback on abuse detection and surface risk trends you’ve identify to enhance abuse detection and policy compliance. This position will be responsible for efficiently managing their investigations, communication with internal and external stakeholders as well as making enforcement decisions. You’ll play an integral role strengthen our abuse processes and systems across a global team. Key job responsibilities * Efficiently complete SP-API abuse investigations * Communicate effectively with internal and external stakeholders * Manage process improvement projects * Develop and continuously improve SP-API risk investigation program with collective feedback from cross-functional stakeholders Basic Qualifications: - Experience performing risk investigations - Experience in communicating with customers and external stakeholders - Basic technical understanding of APIs Preferred Qualifications: - Experience with SQL and Excel - Prior Program Management experience - Experience using data to drive key business decisions Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Risk Specialist, Abuse Investigations, Remediation's and Enforcement at ADCI - Karnataka - A66. Skills: Risk investigations, Abuse investigations, Policy compliance. Complete SP-API abuse investigations. Communicate with internal stakeholders", "postedDate" : "2026-06-13T16:49:32.757", "createdAt" : "2026-06-13T16:49:32.757", "lastUpdated" : "2026-06-15T03:32:52.519", "ingestTimestamp" : "2026-06-13T16:49:32.757", "mongoId" : "6a2a660f74d8ee00a062bccd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10441734/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Risk assessment", "Data analysis", "Risk investigations", "Abuse investigations", "Policy compliance", "Abuse detection", "Enforcement actions", "Process improvement", "SP-API", "SQL", "Excel" ], "skillCount" : 11, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cafe274d8ee00a09d81eb", "title" : "Global Investigations, Sextortion", "company" : "TRM Labs", "industry" : "GTM", "salary" : { "min" : 6500000.0, "max" : 9500000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Global Investigations role in the Technology industry, adjusted for a remote, full-time position with a mid-sized company." }, "location" : "Anywhere", "locations" : [ "Anywhere" ], "timestamp" : "2026-06-15T10:46:07.513", "fingerprint" : "db16f7ab2089167374368885e11cf3ed336358dc27d8aa0cadb2f33b450396f7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/trm-labs/834537d0-733a-44c9-80b5-51f0bcf7ce3e/application", "externalId" : "834537d0-733a-44c9-80b5-51f0bcf7ce3e", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Risk management", "Legal analysis", "Compliance oversight" ], "hardSkillsList" : [ "Open-source intelligence", "Financial investigation", "Crypto investigation", "Asset recovery", "Blockchain analytics" ], "softSkillsList" : [ "Creative tactical thinking", "Bias to action" ], "hardSkills" : [ { "name" : "Open-source intelligence", "level" : "intermediate" }, { "name" : "Financial investigation", "level" : "intermediate" }, { "name" : "Crypto investigation", "level" : "intermediate" }, { "name" : "Asset recovery", "level" : "intermediate" }, { "name" : "Blockchain analytics", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Creative tactical thinking" }, { "name" : "Bias to action" } ], "majorSkills" : "Sextortion investigations, Open-source intelligence, Financial investigation, Targeting packages", "majorSkillsList" : [ "Sextortion investigations", "Open-source intelligence", "Financial investigation", "Targeting packages" ], "coreResponsibilities" : "Lead OSINT-driven investigations, Identify aliases, personas, infrastructure, Follow money across rails, Draft and work legal process, Pivot on selectors, Produce actionable targeting packages, Validate victim and infrastructure signals, Move high-confidence matters, Help drive victim safety, Support outreach to victims", "teamCollaboration" : "Coordination with NCMEC; Coordination with IC3; Coordination with international partners; Coordination with platform intel networks", "domainKnowledge" : "Sextortion; Youth predation; Payment rails; Consumer payment apps; Cryptocurrency; Legal process; 2703(d) orders", "domainList" : [ "sextortion", "youth-predation", "payment-rails", "consumer-payment-apps", "cryptocurrency", "legal-process", "2703-d-orders" ], "domainSpecificKnowledge" : [ "Sextortion", "Youth predation", "Payment rails", "Consumer payment apps", "Cryptocurrency", "Legal process", "2703(d) orders" ], "outcomesObjectives" : "Enable arrests; Platform takedowns; Dismantle groups at scale; Support law-enforcement action; Platform referrals; Infrastructure disruption", "qualificationsBasic" : "5-7 years investigative experience, Law-enforcement experience, OSINT investigations background, Financial-investigations experience, Sextortion investigation experience, Legal-process familiarity, Produce investigative packages", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. TRM's Global Investigations team is the tip of the spear against the networks behind financial sextortion and youth predation and the infrastructure they run to coerce and exploit minors. The team operates an integrated workflow, from AI-supported triage of inbound reporting to fast, high-stakes investigation, targeting, and disruption — in coordination with NCMEC, IC3, U.S. and international partners, and platform/consortium intel networks. As a Global Investigator, you will work at the targeting and disruption layer of sextortion investigations. You will validate high-priority victim and infrastructure leads, use open-source intelligence (OSINT) to identify actors, aliases, personas, infrastructure, and behavioral patterns, follow the money across the payment rails these networks actually use, and build the targeting packages that enable arrests, platform takedowns, and the dismantling of these groups operate at scale.The impact you will have here: - Lead OSINT-driven investigations into sextortion actors — identifying aliases, personas, infrastructure, social-media footprints, communication channels, bait packs and reused lure imagery, and links across victims and campaigns. - Follow the money across the rails this threat actually uses — consumer payment apps (Cash App, Venmo, PayPal, Zelle, Apple Pay), gift cards, and cryptocurrency where cases are crypto-enabled — and draft and work the legal process to act on it. - Pivot on selectors — a handle, phone number, email, username, image, domain, account, or a cryptocurrency address — to expand a single report into the surrounding network. - Produce actionable targeting packages that connect OSINT findings, financial evidence, and victim reporting to identify responsible actors and networks, enabling law-enforcement action, platform takedowns, and infrastructure disruption. - Validate time-sensitive victim and infrastructure signals and move high-confidence matters through the escalation workflow. Speed and accuracy both matter. - Help drive victim safety — supporting outreach to victims. What we’re looking for: - Law-enforcement experience. Experience as a current, former, or retired law-enforcement professional, including sworn officers, investigators, or task-force officers. Candidates with backgrounds in state, local, or federal investigations — particularly ICAC task forces or similar cybercrime, child-exploitation, financial-crime, or digital-investigations teams — are strong fits. - OSINT investigations background. Demonstrated experience using open-source intelligence to identify online actors, aliases, accounts, infrastructure, communication patterns, linked personas, and operational networks. - Financial-investigations experience. Experience investigating the payment methods commonly used in these cases, including payment apps, gift cards, and crypto-enabled flows. You can follow funds across platforms, identify relevant selectors, and develop leads that support law-enforcement action, platform referrals, and infrastructure disruption. You do not need to be the world’s deepest blockchain specialist, but you must be able to follow the money confidently and document what matters. - Sextortion or victim-centered cybercrime investigation experience. You understand the sensitivity, urgency, and victim impact of sextortion cases, and you can investigate quickly without losing rigor, discretion, or care. - Legal-process familiarity. Working knowledge of preservation requests, subpoenas, and 2703(d) orders, including how to draft requests, interpret returns, and move quickly from a selector to an investigative lead. - 5-7 years of investigative experience across OSINT, cybercrime, crypto investigations, asset recovery, law enforcement, trust and safety, blockchain analytics, or equivalent. - Experience producing investigative packages that can support formal legal, compliance, platform escalation, asset-preservation, or enforcement workflows. - Creative tactical thinking. You can pivot from one handle, wallet, image, phone number, email, username, transaction, or platform account into a broader network view. - A bias to action. Handed something you've never seen, you figure out the first move and take it. When the playbook stops, you keep going — and you think in outcomes, not lanes. - AI fluency. You use AI tools in your workflow to synthesize returns, cluster leads, draft outputs, accelerate analysis, and improve investigative speed, with examples of how AI has materially impacted your work. - US citizenship and the ability to obtain Public Trust clearance. Learn about TRM Speed in this position: - React timely to the movement of funds during an ongoing investigation. - Support other teams on time sensitive issues that might be unforeseen. - Continuously learn new issues in crypto. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES https://www.trmlabs.com/culture | INTERVIEWING https://www.trmlabs.com/interviewing | FAQS https://www.trmlabs.com/faq", "summaryDescription" : "Global Investigations, Sextortion at TRM Labs. Skills: Sextortion investigations, Open-source intelligence, Financial investigation, Targeting packages. Lead OSINT-driven investigations. Identify aliases, personas, infrastructure", "createdAt" : "2026-06-13T22:20:32.491", "lastUpdated" : "2026-06-15T10:46:07.513", "ingestTimestamp" : "2026-06-13T22:20:32.491", "mongoId" : "6a2cafe274d8ee00a09d81eb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 6500000, "salaryAnnualMax" : 9500000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Open-source intelligence", "Financial investigation", "Crypto investigation", "Asset recovery", "Blockchain analytics", "Creative tactical thinking", "Bias to action", "Sextortion investigations", "Targeting packages", "Risk management", "Legal analysis", "Compliance oversight", "Sextortion", "Youth predation", "Payment rails", "Consumer payment apps", "Cryptocurrency", "Legal process", "2703(d) orders" ], "skillCount" : 19, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305a0df292fd229cf4cd42", "title" : "Action Officer / Executive Operations Coordinator - DARPA", "company" : "DARPA", "industry" : "Government", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Action Officer / Executive Operations Coordinator in Arlington, United States, adjusted for government industry and company size." }, "location" : "Arlington, VA", "locations" : [ "Arlington, VA" ], "timestamp" : "2026-06-16T06:26:23.399", "fingerprint" : "ee62ff5bb77ea6337fbfb871eb75ea3ce65d04c487560e7d6399a26c7929bedb", "source" : "jazzhr", "language" : "en", "externalId" : "J6WxzqHlcF", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "summaryDescription" : "Action Officer / Executive Operations Coordinator - DARPA at DARPA", "createdAt" : "2026-06-15T22:22:20.601", "lastUpdated" : "2026-06-16T06:26:23.399", "ingestTimestamp" : "2026-06-15T22:22:20.601", "mongoId" : "6a305a0df292fd229cf4cd42", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c8c8374d8ee00a0975b5a", "title" : "Incident Response Lead", "company" : "WHOOP", "industry" : "Information Security", "salary" : { "min" : 130000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boston, MA", "locations" : [ "Boston, MA" ], "certifications" : [ "GCIH", "GCFA", "CISSP" ], "timestamp" : "2026-06-15T12:05:20.732", "fingerprint" : "bddddbefd297cde0f29d2286596a2e145615d870cd25df0e237c4a59536e642a", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/whoop/90e465bb-f1fb-4763-892e-320780db4f6f/application", "externalId" : "90e465bb-f1fb-4763-892e-320780db4f6f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 7, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "SIEM, EDR, Cloud security monitoring, Digital forensics, Threat detection", "professionalSkills" : [ "Incident command", "Root cause analysis", "Breach impact assessment", "Regulatory notification" ], "hardSkillsList" : [ "Incident response", "Digital forensics", "Threat detection", "SOC operations", "Host investigation", "Cloud investigation", "Log investigation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Digital forensics", "level" : "intermediate" }, { "name" : "Threat detection", "level" : "intermediate" }, { "name" : "SOC operations", "level" : "intermediate" }, { "name" : "Host investigation", "level" : "intermediate" }, { "name" : "Cloud investigation", "level" : "intermediate" }, { "name" : "Log investigation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Incident response, Digital forensics, Threat detection, SOC operations", "majorSkillsList" : [ "Incident response", "Digital forensics", "Threat detection", "SOC operations" ], "coreResponsibilities" : "Lead incident response activities, Serve as incident commander, Partner with SOC, Validate alerts, Guide investigations, Drive containment, Drive eradication, Conduct host investigations, Conduct cloud investigations, Conduct log investigations, Coordinate with forensic firms, Maintain incident response playbooks, Improve escalation procedures, Improve communication workflows, Lead post-incident reviews, Lead root cause analysis, Define remediation actions, Track remediation actions, Develop tabletop exercises, Execute incident simulations, Support breach impact assessments, Support regulatory notification, Improve detection capabilities, Improve response capabilities, Own incident metrics, Own incident reporting, Report response times, Report trends, Report risk reduction", "teamCollaboration" : "24x7 SOC provider; Cross-functional stakeholders; Security, IT, GRC, Legal", "projectManagementSkills" : [ "Remediation tracking" ], "domainKnowledge" : "Cloud-native environments; MITRE ATT&CK; GDPR; HIPAA; PCI", "domainList" : [ "cloud-native-environments", "mitre-att-ck", "gdpr", "hipaa", "pci" ], "domainSpecificKnowledge" : [ "Cloud-native environments", "MITRE ATT&CK", "GDPR", "HIPAA", "PCI" ], "toolProficiency" : [ "SIEM platforms", "EDR tools", "Cloud monitoring" ], "communicationSkills" : "Cross-functional coordination", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "On-call escalation rotation", "outcomesObjectives" : "Systemic risk reduction", "qualificationsBasic" : "7+ years incident response, Lead incident investigations, Host, cloud, log investigations, SIEM platforms expertise, EDR tools expertise, Cloud security monitoring expertise, Work with external SOC, Attack frameworks understanding, GDPR, HIPAA, PCI support, Excellent communication skills, Bachelor's degree or certifications", "qualificationsPreferred" : "GCIH certification, GCFA certification, CISSP certification", "workSiteFlexibility" : "Onsite", "rawDescription" : "At WHOOP, we’re on a mission to unlock human performance and healthspan. Our wearable technology provides personalized insights that help millions of members better understand their bodies and make smarter decisions about training, recovery, and lifestyle. We are seeking a Incident Response Lead to drive security incident response across the enterprise. In this role, you will serve as the primary internal escalation point and hands-on responder for security incidents, partnering closely with WHOOP’s 24x7 SOC provider and cross-functional stakeholders to investigate, contain, and remediate threats. This is a highly technical individual contributor role with significant ownership and visibility across Security, IT, GRC, and Legal. RESPONSIBILITIES: - - Lead hands-on incident response activities, serving as the primary internal escalation point for security events - Serve as the central incident commander across Security, IT, GRC, and Legal during active incidents - Partner with the SOC to validate alerts, guide investigations, and drive containment and eradication efforts - Conduct host, cloud, and log-based investigations, and coordinate with external forensic firms when needed - Maintain and continuously improve incident response playbooks, escalation procedures, and communication workflows - Lead post-incident reviews and root cause analysis, ensuring remediation actions are clearly defined and tracked - Develop and execute tabletop exercises and incident simulations to test and strengthen response readiness - Partner with GRC and Legal to support breach impact assessments and regulatory notification processes - Drive continuous improvement of detection and response capabilities across SIEM, EDR, cloud monitoring, and identity systems - Own incident metrics and reporting, including response times, trends, and systemic risk reduction initiatives - Participate in an on-call escalation rotation to provide after-hours incident leadership when required QUALIFICATIONS: - - 7+ years of experience in incident response, digital forensics, threat detection, or SOC operations - Proven experience leading incident investigations in complex, cloud-native environments - Strong experience conducting host, cloud, and log-based investigations - Hands-on expertise with SIEM platforms, EDR tools, and cloud security monitoring - Experience working with external SOC or MDR providers - Strong understanding of attack frameworks (MITRE ATT&CK) and their application to detection and response - Experience supporting breach response obligations under GDPR, HIPAA, PCI, or similar regulatory frameworks - Excellent communication skills with the ability to coordinate cross-functional stakeholders under pressure - Bachelor’s degree or relevant certifications (GCIH, GCFA, CISSP, or equivalent) This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $130,000 - $170,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements. ", "summaryDescription" : "Incident Response Lead at WHOOP. Skills: Incident response, Digital forensics, Threat detection, SOC operations. Lead incident response activities. Serve as incident commander", "createdAt" : "2026-06-14T04:00:46.619", "lastUpdated" : "2026-06-15T12:05:20.732", "ingestTimestamp" : "2026-06-14T04:00:46.619", "mongoId" : "6a2c8c8374d8ee00a0975b5a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 130000, "salaryAnnualMax" : 170000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Incident response", "Digital forensics", "Threat detection", "SOC operations", "Host investigation", "Cloud investigation", "Log investigation", "Leadership", "Incident command", "Root cause analysis", "Breach impact assessment", "Regulatory notification", "Remediation tracking", "Cloud-native environments", "MITRE ATT&CK", "GDPR", "HIPAA", "PCI", "GCIH", "GCFA", "CISSP", "SIEM platforms", "EDR tools", "Cloud monitoring" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "69fc49a74c40e2acd1a8342e", "title" : "Cybersecurity Incident Responder", "company" : "Hyundai Capital America", "industry" : "Cybersecurity", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Cybersecurity Incident Responder in Irvine, United States, adjusted for the financial services industry and company size." }, "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-15T09:24:24.152", "fingerprint" : "7c883f724c7aebffb309e18fda9f927b1ceb1e3f904e382d522fc02772c83323", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=112985", "externalId" : "112985", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "technicalSkills" : "SIEM, EDR, Monitoring, Vulnerability management, Cloud environments, Endpoint data, Log data, Cloud data, Threat intelligence, Detection rules, Response automation", "professionalSkills" : [ "Incident response", "Threat detection", "Security monitoring", "Forensic analysis", "Detection engineering", "Risk communication", "Performance communication" ], "hardSkillsList" : [ "Incident lifecycle management", "Root cause analysis", "Alert triage", "Threat analysis", "SIEM tuning", "Detection tuning", "AI tuning", "Signal quality improvement", "False positive reduction", "Detection rule development", "Signature development", "Alert logic development", "Automation implementation", "Enrichment implementation", "Log visibility", "Telemetry coverage" ], "softSkillsList" : [ "Continuous learning" ], "hardSkills" : [ { "name" : "Incident lifecycle management", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Alert triage", "level" : "intermediate" }, { "name" : "Threat analysis", "level" : "intermediate" }, { "name" : "SIEM tuning", "level" : "intermediate" }, { "name" : "Detection tuning", "level" : "intermediate" }, { "name" : "AI tuning", "level" : "intermediate" }, { "name" : "Signal quality improvement", "level" : "intermediate" }, { "name" : "False positive reduction", "level" : "intermediate" }, { "name" : "Detection rule development", "level" : "intermediate" }, { "name" : "Signature development", "level" : "intermediate" }, { "name" : "Alert logic development", "level" : "intermediate" }, { "name" : "Automation implementation", "level" : "intermediate" }, { "name" : "Enrichment implementation", "level" : "intermediate" }, { "name" : "Log visibility", "level" : "intermediate" }, { "name" : "Telemetry coverage", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Continuous learning" } ], "majorSkills" : "Incident response, Threat detection, Security monitoring, SIEM platforms", "majorSkillsList" : [ "Incident response", "Threat detection", "Security monitoring", "SIEM platforms" ], "coreResponsibilities" : "Serve as lead responder for cybersecurity incidents, Correlate data from endpoints, Correlate data from networks, Correlate data from cloud environments, Identify true positives, Escalate critical incidents, Own incident lifecycle, Perform forensic analysis, Develop incident response playbooks, Maintain incident response playbooks, Execute incident response playbooks, Coordinate MSSP responders, Direct MSSP responders, Validate escalation, Ensure response quality, Maintain accurate incident records, Maintain investigation notes, Maintain remediation documentation, Produce incident metrics, Produce SOC KPIs, Maintain incident response documentation, Maintain SOC procedures, Lead post incident reviews, Document lessons learned, Drive measurable improvements, Actively monitor security alerts, Investigate security alerts, Validate security alerts, Perform advanced alert triage, Perform advanced threat analysis, Correlate telemetry, Distinguish threats from noise, Tune SIEM detections, Optimize SIEM detections, Tune SIEM analytics, Optimize SIEM analytics, Tune SIEM alerting logic, Optimize SIEM alerting logic, Tune SIEM AI, Optimize SIEM AI, Leverage threat intelligence platforms, Identify emerging financial sector threats, Translate intelligence into detection use cases, Refine detection rules, Refine signatures, Refine alert logic, Align logic to threat activity, Implement response automation, Implement enrichment, Accelerate triage, Accelerate containment, Partner with architecture teams, Partner with engineering teams, Ensure log visibility, Ensure telemetry coverage, Collaborate with IT Infrastructure, Collaborate with IAM, Collaborate with DLP, Collaborate with Application Security, Collaborate with Cloud teams, Support vulnerability management activities, Provide incident driven security input, Provide input into cloud migrations, Provide input into application launches, Provide input into infrastructure changes", "teamCollaboration" : "Co-managed SOC model; Cross functional response; Security integration; IT Infrastructure collaboration; IAM collaboration; DLP collaboration; Application Security collaboration; Cloud teams collaboration", "domainKnowledge" : "Financial services; MITRE ATT&CK framework; Adversary tactics; Adversary techniques; Financial sector threats; HIPAA; PCI-DSS; NIST; ISO 27001; GDPR", "domainList" : [ "financial-services", "mitre-att-ck-framework", "adversary-tactics", "adversary-techniques", "financial-sector-threats", "hipaa", "pci-dss", "nist", "iso-27001", "gdpr" ], "domainSpecificKnowledge" : [ "Financial services", "MITRE ATT&CK framework", "Adversary tactics", "Adversary techniques", "Financial sector threats", "HIPAA", "PCI-DSS", "NIST", "ISO 27001", "GDPR" ], "toolProficiency" : [ "Splunk", "Crowdstrike", "Rapid 7" ], "communicationSkills" : "Documentation skills", "documentationSkills" : "Incident records; Investigation notes; Remediation documentation; Incident response documentation; Playbooks; SOC procedures; Lessons learned", "continuousLearning" : "Passion for continuous learning; Staying ahead of emerging threats", "problemSolvingSkills" : "Analytical mindset; Root cause analysis", "specialRequirements" : "Extended periods of sitting, Extended periods of standing, Extended periods of walking", "outcomesObjectives" : "Reduce false positives; Improve signal quality; Accelerate triage; Accelerate containment; Drive measurable improvements", "qualificationsBasic" : "5-7 years progressive experience in cybersecurity, Proven knowledge in SOC practices, Proven knowledge in incident response processes, Hands-on experience with SIEM platforms, Hands-on experience with EDR solutions, Hands-on experience with Monitoring tools, Hands-on experience with Vulnerability management tools, Understanding of cyber threat landscapes, Understanding of attack vectors, Understanding of MITRE ATT&CK framework, Understanding of adversary tactics, Understanding of techniques, Proven ability to develop incident response playbooks, Proven ability to maintain incident response playbooks, Proven ability to develop escalation procedures, Proven ability to maintain escalation procedures, Proven ability to develop SOC SOPs, Proven ability to maintain SOC SOPs, Experience with cybersecurity metrics, Experience with SOC KPIs, Ability to communicate risk, Ability to communicate operational performance, Analytical mindset, Ability to work under pressure, Ability to manage multiple incidents", "qualificationsPreferred" : "Experience in financial services a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for: ·         Medical, dental, and vision plans with no-cost and low-cost options ·         Annual employer HSA contribution ·         401(k) matching and immediate vesting ·         Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o    Associate / Sr. Associate: $350 o    Manager / Sr. Manager: $600 o    Director: $800 o    Executive Director: $900 o    VP or Above: $1,000 ·         100% employer-paid life and disability insurance ·         No-cost health and wellbeing programs, including a gym benefit ·         Six weeks of paid parental leave ·         Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect The Cybersecurity Incident Responder is a hand-on, technical role responsible for the enterprise-wide incident monitoring, threat detection and incident response function within the Security Operations Center (SOC). This position is primarily focused on incident response and active security monitoring, serving as the escalation point for security alerts triage, investigation, containment and remediation activities while ensuring integrity, confidentiality, and availability of Hyundai Capital America’s digital assets and infrastructure. This role operates in a co-managed SOC model, overseeing and directing third party vendors of incident response resources, driving detection turning and maintaining incident response playbooks and procedures. What You Will Do Incident Response & Remediation: ·         Serve as a lead responder for cybersecurity incidents, correlating data from endpoints, networks, and cloud environments to identify true positives and escalate critical incidents. ·         Own the end to end incident lifecycle: identification, containment, eradication, recovery and post incident analysis. ·         Perform forensic analysis on endpoint, log and cloud data to determine root cause, scope and impact. ·         Develop, maintain an execute incident response playbooks and runbooks to ensure consistent and repeatable response. ·         Coordinate and direct MSSP and third party incident responders, validating escalation and ensuring response quality. ·         Maintain accurate incident records, investigation notes, and remediation documentation. ·         Produce incident metrics and SOC KPI’s (MTTD, MTTR, alert volume, escalation quality) ·         Maintain incident response documentation, playbooks, and SOC procedures to support audits and regulatory requirements. ·         Lead post incident reviews, documenting lessons learned and driving measurable improvements in detection and response. Security Monitoring & Threat Detection: ·         Actively monitor, investigate and validate security alerts across SIEM, EDR, E-Mail, identity, network and cloud platforms. ·         Perform advanced alert triage and threat analysis, correlating telemetry across multiple data sources to distinguish true threats from noise. ·         Tune and optimize SIEM detections, analytics and alerting logic and AI, to improve signal quality and reduce false positives. ·         Leverage threat intelligence platforms to identify emerging financial sector threats, and translate intelligence into actionable detection use cases. SOC Tooling & Detection Enablement: ·         Develop and refine detection rules, signatures, and alert logic aligned to current threat activity. ·         Implement response automation and enrichment to accelerate triage and containment. ·         Partner with architecture and engineering teams to ensure log visibility and telemetry coverage. Cross Functional Response & Security Integration: ·         Collaborate with IT Infrastructure, IAM, DLP, Application Security and Cloud teams during active incidents. ·         Support vulnerability management activities related to active incidents, threat exposure and detection gaps. ·         Provide incident driven security input into cloud migrations, application launches and infrastructure changes. What You Will Bring · Minimum 5-7 years progressive experience in cybersecurity with proven knowledge in Security Operations Center practices and incident response processes. ·      Experience in financial services a plus. ·      Hands-on experience with SIEM platforms, EDR solutions, and other Monitoring and Vulnerability management tools (e.g., Splunk, Crowdstrike, Rapid 7) ·     Strong understanding of cyber threat landscapes, attack vectors, MITRE ATT&CK framework, and adversary tactics, techniques, and procedures ·         Bachelor’s degree in Computer Science, Information Security, or related field; or equivalent work experience. ·      Certification in one of the following: CySA+, GCIH, CompTIA Security +, GIAC GSOC, GCFA, MS SC-200, CCSP, CISM, Splunk Core Certified User, or equivalent. ·     Demonstrated hands-on experience in incident response lifecycle, including detection, triage, containment, eradication, recovery, and post-incident review. ·    Demonstrated ability to manage major incident investigations, including root cause analysis, executive reporting, and coordination with legal, compliance, and law enforcement when necessary. ·      Familiarity with regulatory and compliance frameworks such as HIPAA, PCI-DSS, NIST, ISO 27001, and GDPR. ·       Proven ability to develop and maintain incident response playbooks, escalation procedures, and SOC standard operating procedures (SOPs). · Experience with cybersecurity metrics and KPIs, and the ability to communicate risk and operational performance to executive leadership. ·         Analytical mindset with attention to detail. ·         Excellent communication and documentation skills. ·         Ability to work under pressure and manage multiple incidents simultaneously. ·         Passion for continuous learning and staying ahead of emerging threats. Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Cybersecurity Incident Responder at Hyundai Capital America. Skills: Incident response, Threat detection, Security monitoring, SIEM platforms. Serve as lead responder for cybersecurity incidents. Correlate data from endpoints", "createdAt" : "2026-06-14T06:55:41.268", "lastUpdated" : "2026-06-15T09:24:24.152", "ingestTimestamp" : "2026-06-14T06:55:41.268", "mongoId" : "69fc49a74c40e2acd1a8342e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Incident lifecycle management", "Root cause analysis", "Alert triage", "Threat analysis", "SIEM tuning", "Detection tuning", "AI tuning", "Signal quality improvement", "False positive reduction", "Detection rule development", "Signature development", "Alert logic development", "Automation implementation", "Enrichment implementation", "Log visibility", "Telemetry coverage", "Continuous learning", "Incident response", "Threat detection", "Security monitoring", "SIEM platforms", "Forensic analysis", "Detection engineering", "Risk communication", "Performance communication", "Financial services", "MITRE ATT&CK framework", "Adversary tactics", "Adversary techniques", "Financial sector threats", "HIPAA", "PCI-DSS", "NIST", "ISO 27001", "GDPR", "Splunk", "Crowdstrike", "Rapid 7" ], "skillCount" : 38, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307efaf292fd229c0541a7", "title" : "YouTube Ads Action Demand Verticals Tech Lead", "company" : "Google", "industry" : "Media", "salary" : { "min" : 250000.0, "max" : 450000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead YouTube Ads Action Demand Verticals Tech Lead at Google in Mountain View, United States, adjusted for seniority and company size." }, "location" : "[Mountain View, CA, USA, [Google Building 40, 1600 Amphitheatre Pkwy, Mountain View, CA 94043, USA], Mountain View, 94043, CA, US]", "locations" : [ "[Mountain View, CA, USA, [Google Building 40, 1600 Amphitheatre Pkwy, Mountain View, CA 94043, USA], Mountain View, 94043, CA, US]" ], "timestamp" : "2026-06-16T10:29:51.892", "fingerprint" : "83bd5e7bf1afc8fa1295ad360eac22215c90a0d5bdedf18e3ee6fd8ab41501d4", "source" : "google", "language" : "en", "externalId" : "139289021426606790", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mountain View", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3893889,-122.0832101" } ], "locationText" : "Mountain View, California, United States", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "summaryDescription" : "YouTube Ads Action Demand Verticals Tech Lead at Google", "postedDate" : "2026-06-16T01:51:13.431", "createdAt" : "2026-06-16T01:51:13.431", "lastUpdated" : "2026-06-16T10:29:51.892", "ingestTimestamp" : "2026-06-16T01:51:13.431", "mongoId" : "6a307efaf292fd229c0541a7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 250000, "salaryAnnualMax" : 450000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25146674d8ee00a00bb829", "title" : "Case Manager with Italian and English", "company" : "Amazon Czech Republic Services s.r.o.", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 700000.0, "max" : 950000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Case Manager in Prague, Czech Republic, adjusted for the E-Commerce industry and remote work." }, "location" : "CZE", "locations" : [ "CZE" ], "timestamp" : "2026-06-16T04:20:55.592", "fingerprint" : "0f5a30b5e3895e6b52fe8e022e29ae5548bcfff9985e352f69ef138cde755d84", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10440066/apply", "externalId" : "0efe3392-17fd-40eb-8778-d7f3b9579cc6", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0874654,14.4212535" }, { "country" : "Romania", "continent" : "eu", "workMode" : "remote" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Czech Republic; Romania; Poland; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Case management", "Leave management", "Disability management", "Benefit administration" ], "hardSkillsList" : [ "Adjudicate leaves", "Review medical documentation", "Leverage duration guidelines", "Troubleshoot issues", "Remove barriers", "Solve problems", "Facilitate ramp-back plan", "Educate managers", "Educate business partners", "Communicate updates", "Ensure compliance", "Maintain system records", "Coordinate with HR", "Coordinate with Safety", "Coordinate with Legal", "Coordinate with Payroll", "Coordinate with Benefits" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Adjudicate leaves", "level" : "intermediate" }, { "name" : "Review medical documentation", "level" : "intermediate" }, { "name" : "Leverage duration guidelines", "level" : "intermediate" }, { "name" : "Troubleshoot issues", "level" : "intermediate" }, { "name" : "Remove barriers", "level" : "intermediate" }, { "name" : "Solve problems", "level" : "intermediate" }, { "name" : "Facilitate ramp-back plan", "level" : "intermediate" }, { "name" : "Educate managers", "level" : "intermediate" }, { "name" : "Educate business partners", "level" : "intermediate" }, { "name" : "Communicate updates", "level" : "intermediate" }, { "name" : "Ensure compliance", "level" : "intermediate" }, { "name" : "Maintain system records", "level" : "intermediate" }, { "name" : "Coordinate with HR", "level" : "intermediate" }, { "name" : "Coordinate with Safety", "level" : "intermediate" }, { "name" : "Coordinate with Legal", "level" : "intermediate" }, { "name" : "Coordinate with Payroll", "level" : "intermediate" }, { "name" : "Coordinate with Benefits", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Case management, Disability and Leave, Employee relations", "majorSkillsList" : [ "Case management", "Disability and Leave", "Employee relations" ], "coreResponsibilities" : "Initiate inquiries about leave, Respond to inquiries about leave, Initiate inquiries about disability events, Respond to inquiries about disability events, Initiate inquiries about benefits, Respond to inquiries about benefits, Initiate inquiries about options, Respond to inquiries about options, Provide holistic case management services, Review medical documentation, Adjudicate leaves, Comply with leave plans, Comply with federal laws, Comply with state laws, Comply with benefit plans, Leverage duration guidelines, Use best practice tools, Use Amazon resources, Oversight of leave event, Critically assess case management plan, Adjust case management plan, Address sensitive situations, Respond to sensitive situations, Troubleshoot issues, Seek to remove barriers, Respond to employee impacting issues, Ensure right communication occurs, Identify problems, Solve problems, Facilitate smooth return to work, Facilitate ramp-back plan, Educate managers on employee concerns, Educate managers on employee needs, Educate business partners on employee concerns, Educate business partners on employee needs, Communicate regular updates to employees, Communicate regular updates to stakeholders, Ensure compliance with standard work, Ensure compliance with regulations, Ensure compliance with company policy, Maintain system records, Consult with third party administrator, Coordinate with third party administrator, Partner with third party administrator, Consult with HR, Coordinate with HR, Partner with HR, Consult with Safety, Coordinate with Safety, Partner with Safety, Consult with Legal, Coordinate with Legal, Partner with Legal, Consult with Payroll, Coordinate with Payroll, Partner with Payroll, Consult with Benefits, Coordinate with Benefits, Partner with Benefits, Consult with team members, Coordinate with team members, Partner with team members, Consult with other departments, Coordinate with other departments, Partner with other departments, Consult with systems, Coordinate with systems, Partner with systems, Perform other duties as assigned", "teamCollaboration" : "Cross functional environment; Coordinate with third party administrator; Coordinate with HR; Coordinate with Safety; Coordinate with Legal; Coordinate with Payroll; Coordinate with Benefits; Coordinate with team members; Coordinate with other departments", "domainKnowledge" : "Leave of absence; Disability life events; Accommodation services; Federal laws; State laws; Benefit plans", "domainList" : [ "leave-of-absence", "disability-life-events", "accommodation-services", "federal-laws", "state-laws", "benefit-plans" ], "domainSpecificKnowledge" : [ "Leave of absence", "Disability life events", "Accommodation services", "Federal laws", "State laws", "Benefit plans" ], "toolProficiency" : [ "MS Word", "MS Excel", "MS Access", "MS Outlook", "MS PowerPoint", "Case management systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Maintain system records; Accurate information; Timely documentation", "problemSolvingSkills" : "Problem solving; Troubleshoot issues; Identify problems; Solve problems; Critical thinking", "specialRequirements" : "Rotational shifts, Weekends, Weekdays", "qualificationsBasic" : "Bachelor's degree or equivalent experience, Customer service experience, Human Resource management experience, Case management experience, Leave & Disability management experience, Intermediate MS Word proficiency, Intermediate MS Excel proficiency, Intermediate MS Access proficiency, Intermediate MS Outlook proficiency, Intermediate MS PowerPoint proficiency, Very good written Italian (B2 CEFR), Very good verbal Italian (B2 CEFR), Very good written English (B2 CEFR), Very good verbal English (B2 CEFR)", "qualificationsPreferred" : "Critical thinking for problem solving, Relationship building, Influencing others, Cross functional environment experience, Time management, Ownership of deliverables, Demonstrated communication skills, Prior Leave experience, Prior Accommodation's experience, Case management systems experience, Reviewing cases for eligibility, Determining appropriate leave pay benefits, Determining appropriate disability pay benefits, Establishing case management plan, Executing case management plan, Guidance to employees on leave, Guidance to managers on leave, Guidance on disability plan, Guidance on accommodation, Guidance on human resources, Guidance on benefits, Guidance on employee matters, Working multiple projects independently, Working cases independently, Experience in changing priorities environment, Working with confidential information", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic.* (!) Please submit your CV in English. At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Other duties as assigned • Being able to work on rotational shifts in both weekends and weekdays Basic Qualifications: - Bachelor’s degree from accredited university or equivalent experience - Experience in customer service or Human Resource management or Case management or Leave & Disability management role - Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint - Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR). Preferred Qualifications: - Ability to apply critical thinking and identify issues for problem solving - Ability to build strong relationships and influence others while working in a cross functional environment - Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodation’s experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan. - Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters - Experience working multiple projects or cases independently in environment with changing priorities - Experience working with confidential information. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Case Manager with Italian and English at Amazon Czech Republic Services s.r.o.. Skills: Case management, Disability and Leave, Employee relations. Initiate inquiries about leave. Respond to inquiries about leave", "postedDate" : "2026-06-14T20:21:35.450", "createdAt" : "2026-06-14T20:21:35.450", "lastUpdated" : "2026-06-16T04:20:55.592", "ingestTimestamp" : "2026-06-14T20:21:35.450", "mongoId" : "6a25146674d8ee00a00bb829", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10440066/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Adjudicate leaves", "Review medical documentation", "Leverage duration guidelines", "Troubleshoot issues", "Remove barriers", "Solve problems", "Facilitate ramp-back plan", "Educate managers", "Educate business partners", "Communicate updates", "Ensure compliance", "Maintain system records", "Coordinate with HR", "Coordinate with Safety", "Coordinate with Legal", "Coordinate with Payroll", "Coordinate with Benefits", "Critical thinking", "Case management", "Disability and Leave", "Employee relations", "Leave management", "Disability management", "Benefit administration", "Leave of absence", "Disability life events", "Accommodation services", "Federal laws", "State laws", "Benefit plans", "MS Word", "MS Excel", "MS Access", "MS Outlook", "MS PowerPoint", "Case management systems" ], "skillCount" : 36, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c86e274d8ee00a09683a7", "title" : "Incident Manager", "company" : "BETSOL", "industry" : "Information Technology And Services", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Incident Manager in Bengaluru, India, adjusted for mid-seniority and technology industry." }, "location" : "Bengaluru, KA, IN", "locations" : [ "Bengaluru", "KA", "IN" ], "certifications" : [ "ITIL Foundation certification" ], "timestamp" : "2026-06-15T09:13:36.986", "fingerprint" : "b01cbee827612b5e21ccab9907672ca675c8bb5614b20562fab54c0141349caa", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/BETSOL/744000131952109-incident-manager", "externalId" : "744000131952109", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "ServiceNow, JIRA, Automation, Scripting", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring" ], "hardSkillsList" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis" ], "hardSkills" : [ { "name" : "Incident Management", "level" : "intermediate" }, { "name" : "IT Service Management", "level" : "intermediate" }, { "name" : "Major Incident Management", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Root Cause Analysis", "level" : "intermediate" } ], "majorSkills" : "Incident Management, Major Incident Management, Service Management, Root Cause Analysis", "majorSkillsList" : [ "Incident Management", "Major Incident Management", "Service Management", "Root Cause Analysis" ], "coreResponsibilities" : "Manage Incident Management lifecycle, Coordinate incident investigation, Coordinate incident troubleshooting, Coordinate incident resolution, Lead major incidents, Manage major incidents, Facilitate bridge calls, Manage bridge calls, Ensure incident resolution within SLAs, Ensure incident closure within SLAs, Communicate with stakeholders, Capture incident timelines, Prepare RCA reports, Review RCA reports, Publish RCA reports, Adhere to incident management best practices, Work in 24/7 operational environment, Adhere to shift schedules, Monitor incidents, Track incidents, Manage incidents using tools", "teamCollaboration" : "Internal teams; External teams; Cross-functional teams", "domainKnowledge" : "ITIL; Infrastructure; Cloud environments; Application support", "domainList" : [ "itil", "infrastructure", "cloud-environments", "application-support" ], "domainSpecificKnowledge" : [ "ITIL", "Infrastructure", "Cloud environments", "Application support" ], "toolProficiency" : [ "ServiceNow", "JIRA" ], "communicationSkills" : "Stakeholder communication; Verbal communication; Written communication", "documentationSkills" : "Incident reports; RCA reports; Communication updates", "problemSolvingSkills" : "Troubleshooting; Root Cause Analysis", "specialRequirements" : "24/7 operational environment, Shift schedules", "outcomesObjectives" : "Quick restoration of services; Incident resolution within defined SLAs; Minimal business impact during incidents; Continuous service improvement", "qualificationsBasic" : "2–5 years experience Incident Management, 2–5 years experience IT Service Management, Experience in 24/7 production support, Hands-on experience managing Incident Management processes, Experience handling Major Incident Management, Experience leading bridge calls, Experience with ServiceNow, Experience with JIRA, Experience with alerting/monitoring tools, Coordination skills, Stakeholder management skills, Ability to work under pressure, Experience in SLA management, Documentation skills for incident reports, Documentation skills for RCA, Documentation skills for communication updates, Verbal communication skills, Written communication skills, B. E. /B. Tech/MCA /BSc (Computer Science)", "qualificationsPreferred" : "ITIL Foundation certification, Knowledge of ITIL frameworks, Familiarity with problem management, Familiarity with change management, Basic understanding of infrastructure, Basic understanding of cloud environments, Basic understanding of application support, Exposure to automation for incident handling, Exposure to scripting for incident handling, Exposure to automation for reporting, Exposure to scripting for reporting", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role: You will be responsible for managing the end-to-end Incident Management process in alignment with ITIL guidelines while adapting to organizational requirements. You will play a critical role in ensuring quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. You will also lead major incident management, facilitate effective communication, and ensure continuous service improvement through root cause analysis and process adherence. Responsibilities * Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes. * Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. * Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes. * Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. * Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication. * Capture incident timelines and prepare, review, and publish Root Cause Analysis (RCA) reports within defined timelines. * Maintain high standards of service excellence by adhering to incident management best practices. * Work in a 24/7 operational environment, adhering to shift schedules as required. * Utilize service management and alerting tools to monitor, track, and manage incidents effectively. * Perform additional incident management–related tasks as required. Looking For 2–5 years of experience in Incident Management or IT Service Management within a 24/7 production support environment. Mandatory Skills * Strong hands-on experience managing end-to-end Incident Management processes aligned with ITIL practices. * Proven experience in handling Major Incident Management (MIM) and leading bridge calls effectively. * Experience working with service management tools such as ServiceNow (SNOW), JIRA, and alerting/monitoring tools. * Strong coordination and stakeholder management skills across cross-functional teams. * Ability to work under pressure in a high-availability environment and drive quick resolution. * Experience in SLA management, ensuring incidents are resolved within agreed timelines. * Strong documentation skills for incident reports, RCA, and communication updates. * Excellent verbal and written communication skills. Good to Have Skills * ITIL Foundation certification or knowledge of ITIL frameworks. * Familiarity with problem management and change management processes. * Basic understanding of infrastructure, cloud environments, and application support. * Exposure to automation or scripting for incident handling and reporting. ## Qualifications B.E./B.Tech/MCA /BSc (Computer Science) ## Additional Information It would be a 24/7 role", "summaryDescription" : "Incident Manager at BETSOL. Skills: Incident Management, Major Incident Management, Service Management, Root Cause Analysis. Manage Incident Management lifecycle. Coordinate incident investigation", "postedDate" : "2026-06-12T17:44:56.000", "createdAt" : "2026-06-14T02:43:12.219", "lastUpdated" : "2026-06-15T09:13:36.986", "ingestTimestamp" : "2026-06-14T02:43:12.219", "mongoId" : "6a2c86e274d8ee00a09683a7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis", "Service Management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring", "ITIL", "Infrastructure", "Cloud environments", "Application support", "ITIL Foundation certification", "ServiceNow", "JIRA" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c9ab174d8ee00a0997ab7", "title" : "Incident Manager", "company" : "BETSOL", "industry" : "Information Technology And Services", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Incident Manager in Bengaluru, India, adjusted for mid-seniority and technology industry." }, "location" : "Bengaluru, KA, IN", "locations" : [ "Bengaluru", "KA", "IN" ], "certifications" : [ "ITIL Foundation certification" ], "timestamp" : "2026-06-15T07:57:27.043", "fingerprint" : "0674c97cbcf6cd35d802305aa365aeb04d83e4cba299e7aa5f30419907978159", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/BETSOL/744000131952109-incident-manager", "externalId" : "744000131952109", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "ServiceNow, JIRA, Automation, Scripting", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring" ], "hardSkillsList" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis" ], "hardSkills" : [ { "name" : "Incident Management", "level" : "intermediate" }, { "name" : "IT Service Management", "level" : "intermediate" }, { "name" : "Major Incident Management", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Root Cause Analysis", "level" : "intermediate" } ], "majorSkills" : "Incident Management, Major Incident Management, ServiceNow, ITIL", "majorSkillsList" : [ "Incident Management", "Major Incident Management", "ServiceNow", "ITIL" ], "coreResponsibilities" : "Manage Incident Management lifecycle, Coordinate to investigate incidents, Coordinate to troubleshoot incidents, Coordinate to resolve incidents, Lead major incidents, Manage major incidents, Facilitate bridge calls, Manage bridge calls, Ensure incidents resolved within SLAs, Ensure incidents closed within SLAs, Communicate with stakeholders, Capture incident timelines, Prepare RCA reports, Review RCA reports, Publish RCA reports, Adhere to incident management best practices, Work in 24/7 operational environment, Adhere to shift schedules, Monitor incidents, Track incidents, Manage incidents using tools", "teamCollaboration" : "Cross-functional teams; Internal teams; External teams", "domainKnowledge" : "ITIL; Infrastructure; Cloud environments; Application support", "domainList" : [ "itil", "infrastructure", "cloud-environments", "application-support" ], "domainSpecificKnowledge" : [ "ITIL", "Infrastructure", "Cloud environments", "Application support" ], "toolProficiency" : [ "ServiceNow", "JIRA", "Alerting tools", "Monitoring tools" ], "communicationSkills" : "Stakeholder communication; Verbal communication; Written communication", "documentationSkills" : "Incident reports; RCA reports; Communication updates", "problemSolvingSkills" : "Troubleshooting; Root Cause Analysis", "specialRequirements" : "24/7 operational environment, Shift schedules", "outcomesObjectives" : "Ensure quick restoration of services; Drive incident resolution within SLAs; Minimal business impact during incidents; Resolve incidents within agreed SLAs; Close incidents within agreed SLAs", "qualificationsBasic" : "2–5 years experience Incident Management, 2–5 years experience IT Service Management, Experience in 24/7 production support, Hands-on experience managing Incident Management processes, Experience handling Major Incident Management, Experience leading bridge calls, Experience with ServiceNow, Experience with JIRA, Experience with alerting/monitoring tools, Coordination skills, Stakeholder management skills, Ability to work under pressure, Experience in SLA management, Documentation skills for incident reports, Documentation skills for RCA, Documentation skills for communication updates, Verbal communication skills, Written communication skills, B. E. /B. Tech/MCA /BSc (Computer Science)", "qualificationsPreferred" : "ITIL Foundation certification, Knowledge of ITIL frameworks, Familiarity with problem management, Familiarity with change management, Basic understanding of infrastructure, Basic understanding of cloud environments, Basic understanding of application support, Exposure to automation for incident handling, Exposure to scripting for incident handling, Exposure to automation for reporting, Exposure to scripting for reporting", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role: You will be responsible for managing the end-to-end Incident Management process in alignment with ITIL guidelines while adapting to organizational requirements. You will play a critical role in ensuring quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. You will also lead major incident management, facilitate effective communication, and ensure continuous service improvement through root cause analysis and process adherence. Responsibilities * Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes. * Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. * Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes. * Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. * Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication. * Capture incident timelines and prepare, review, and publish Root Cause Analysis (RCA) reports within defined timelines. * Maintain high standards of service excellence by adhering to incident management best practices. * Work in a 24/7 operational environment, adhering to shift schedules as required. * Utilize service management and alerting tools to monitor, track, and manage incidents effectively. * Perform additional incident management–related tasks as required. Looking For 2–5 years of experience in Incident Management or IT Service Management within a 24/7 production support environment. Mandatory Skills * Strong hands-on experience managing end-to-end Incident Management processes aligned with ITIL practices. * Proven experience in handling Major Incident Management (MIM) and leading bridge calls effectively. * Experience working with service management tools such as ServiceNow (SNOW), JIRA, and alerting/monitoring tools. * Strong coordination and stakeholder management skills across cross-functional teams. * Ability to work under pressure in a high-availability environment and drive quick resolution. * Experience in SLA management, ensuring incidents are resolved within agreed timelines. * Strong documentation skills for incident reports, RCA, and communication updates. * Excellent verbal and written communication skills. Good to Have Skills * ITIL Foundation certification or knowledge of ITIL frameworks. * Familiarity with problem management and change management processes. * Basic understanding of infrastructure, cloud environments, and application support. * Exposure to automation or scripting for incident handling and reporting. ## Qualifications B.E./B.Tech/MCA /BSc (Computer Science) ## Additional Information It would be a 24/7 role", "summaryDescription" : "Incident Manager at BETSOL. Skills: Incident Management, Major Incident Management, ServiceNow, ITIL. Manage Incident Management lifecycle. Coordinate to investigate incidents", "postedDate" : "2026-06-12T17:44:56.000", "createdAt" : "2026-06-14T00:30:35.550", "lastUpdated" : "2026-06-15T07:57:27.043", "ingestTimestamp" : "2026-06-14T00:30:35.550", "mongoId" : "6a2c9ab174d8ee00a0997ab7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis", "ServiceNow", "ITIL", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring", "Infrastructure", "Cloud environments", "Application support", "ITIL Foundation certification", "JIRA", "Alerting tools", "Monitoring tools" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051cbf292fd229cf06d4c", "title" : "Merchant Security Expert with Spanish and English", "company" : "SumUp", "industry" : "FinTech", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "BGN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for FinTech in Sofia, Bulgaria, adjusted for mid-seniority and full-time employment." }, "location" : "Sofia, Bulgaria", "locations" : [ "Sofia", "Bulgaria" ], "timestamp" : "2026-06-16T09:36:44.092", "fingerprint" : "189df21854cfafe74ec3852e1dd4ca1a1508a18e931bb27d855692813d995637", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://sumup.com/careers/positions/8416344002?gh_jid=8416344002", "externalId" : "8416344002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sofia", "country" : "Bulgaria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "42.6977028,23.3217359" } ], "locationText" : "Sofia, Bulgaria", "professionalSkills" : [ "Decision making" ], "majorSkills" : "Merchant security, Risk and fraud", "majorSkillsList" : [ "Merchant security", "Risk and fraud" ], "coreResponsibilities" : "Address transaction-related requests, Adhere to security rules, Contact merchants, Verify documents, Monitor merchant behavior, Adjust payment limits, Provide support to customers", "teamCollaboration" : "Customer Support team; Risk and Fraud Team", "domainKnowledge" : "AML rules; Internal T&Cs rules", "domainList" : [ "aml-rules", "internal-t-cs-rules" ], "domainSpecificKnowledge" : [ "AML rules", "Internal T&Cs rules" ], "continuousLearning" : "Individual learning budget; Educational leave", "qualificationsBasic" : "Excellent Spanish and English skills, Communication skills, Patience, Curiosity, Persistence, Organizational skills, Attention to detail", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid.If you would like to be part of a global team, putting business partnering and innovation in the core of its priorities, this might be the right role for you. Join our dynamic and international Customer Support team, specializing in Risk & Fraud. Our team spans across four continents, bringing together diverse talents from over 60 countries. We thrive on challenges and collaborate seamlessly to ensure the success of small businesses globally. What you’ll be doing: Proactively addressing a variety of transaction-related requests from our merchants while adhering to security rules and procedures. Acting as the voice of our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments. Monitoring merchant behavior in compliance with AML and internal T&Cs rules. Utilizing decision-making abilities for reviewing customer business and adjusting payment limits. Providing support to Dutch and English-speaking customers through various communication channels, via phone, chat or email. The role primarily involves specialized security calls with low phone volume, and each issue is handled through the most suitable channel. You’ll be great for this role if: You possess excellent language skills in both Spanish and English Communication is your strength, and you handle customer interactions with ease and patience. Curiosity and persistence drive you to solve issues efficiently. Your organizational skills shine, even in stressful situations Attention to detail is a defining characteristic Why you should join SumUp: \uD83C\uDF0D You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 60+ countries, spread across 4 continents. \uD83D\uDE80 You'll have the opportunity to make an impact irrespective of your job description. You'll have the space to drive your career and take ownership of projects. \uD83D\uDCAF You'll get a Referral bonus if your friend is hired successfully. \uD83C\uDF34 You’ll receive 25 days’ paid leave, increasing with tenure, and paid vacation for certain occasions. \uD83D\uDD0B You’d enjoy a paid 1 month Sabbatical vacation after 3 years. \uD83D\uDCDA You’ll receive an individual learning budget and can take 10 days educational leave to expand your skillset. \uD83C\uDF4E You’d have monthly digital food vouchers. ⭐️ You’d have monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and more (re:benefit platform) \uD83D\uDE8C\uD83C\uDF57\uD83D\uDCA1\uD83C\uDF81. ❤️ You'd have access to additional health insurance, life insurance and co-sponsored Multisport card \uD83C\uDFBE. \uD83D\uDC9C You’d enjoy funded therapy & coaching sessions with licensed psychotherapists. \uD83D\uDC76\uD83C\uDFFC You’d enjoy a child birth/adoption bonus. \uD83D\uDE8C You’d have access to a free shuttle buses from Joliot-Curie metro station and more. This job is on-site - Sofia MORE ABOUT US: We believe in the everyday hero.Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.SumUp will not accept unsolicited resumes from any source other than directly from a candidate. #SumUpOps Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.", "summaryDescription" : "Merchant Security Expert with Spanish and English at SumUp. Skills: Merchant security, Risk and fraud. Address transaction-related requests. Adhere to security rules", "postedDate" : "2026-06-15T23:20:21.794", "createdAt" : "2026-06-15T23:20:21.794", "lastUpdated" : "2026-06-16T09:36:44.092", "ingestTimestamp" : "2026-06-15T23:20:21.794", "mongoId" : "6a3051cbf292fd229cf06d4c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Merchant security", "Risk and fraud", "Decision making", "AML rules", "Internal T&Cs rules" ], "skillCount" : 5, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "69d5e4962beec4dd3d9318ec", "title" : "Risk Manager I, Special Projects and Investigations", "company" : "Amazon.com Services LLC", "industry" : "Investigation Loss Prevention, Risk Family, selling partner services", "salary" : { "min" : 55000.0, "max" : 97400.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Tempe, Arizona, USA", "locations" : [ "Tempe, Arizona, USA" ], "timestamp" : "2026-06-15T04:21:38.429", "fingerprint" : "46ccd7dc9764effb48f46732e0be1f6da747904d553581d9e392113a569e31a5", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10385408/apply", "externalId" : "0dbd7596-f579-419f-83a9-cf8df892d8d2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tempe", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4255117,-111.9400160" } ], "locationText" : "Tempe, Arizona, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "SQL", "professionalSkills" : [ "Risk management", "Fraud investigations", "Regulatory compliance", "Intelligence analysis", "Data analysis", "Investigative techniques", "Risk mitigation", "Detection methods" ], "hardSkillsList" : [ "SQL queries", "Data analysis", "Investigative techniques" ], "softSkillsList" : [ "Critical thinking", "Judgment" ], "hardSkills" : [ { "name" : "SQL queries", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Investigative techniques", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" }, { "name" : "Judgment" } ], "majorSkills" : "Risk management, Fraud investigations, Data analysis", "majorSkillsList" : [ "Risk management", "Fraud investigations", "Data analysis" ], "coreResponsibilities" : "Investigate fraud trends, Analyze fraud trends, Apply critical thinking, Apply judgment, Identify gaps in risk controls, Recommend policy improvements, Leverage data analysis, Leverage investigative techniques, Scale bad actor detection, Partner with cross-functional teams, Implement risk mitigation strategies, Create documentation, Maintain documentation, Monitor key risk indicators, Prepare reports for leadership, Stay current on industry trends, Incorporate learnings into detection, Articulate sequence of events, Articulate patterns, Articulate risk signals, Deep dive investigations, Develop new detection methods, Improve investigation processes, Understand partner priorities, Understand partner workflows, Share insights, Drive strategic decisions", "teamCollaboration" : "Cross-functional partner teams; Cross-functional teams", "domainKnowledge" : "Fraud detection; Abuse detection; Risk controls; Store integrity; Selling partner trust; Online fraud; Counterfeit; Abuse; Threat intelligence; Data security; Internal risk; Vendor risk", "domainList" : [ "fraud-detection", "abuse-detection", "risk-controls", "store-integrity", "selling-partner-trust", "online-fraud", "counterfeit", "abuse", "threat-intelligence", "data-security", "internal-risk", "vendor-risk" ], "domainSpecificKnowledge" : [ "Fraud detection", "Abuse detection", "Risk controls", "Store integrity", "Selling partner trust", "Online fraud", "Counterfeit", "Abuse", "Threat intelligence", "Data security", "Internal risk", "Vendor risk" ], "toolProficiency" : [ "Advanced Excel", "Tableau", "Python" ], "communicationSkills" : "Convey technical concepts; Articulate findings", "documentationSkills" : "Document methodologies; Document processes; Document findings", "innovationCreativity" : "Create new solutions", "problemSolvingSkills" : "Break down problems; Solve complex problems; Root cause analysis", "outcomesObjectives" : "Protect customers; Protect Amazon's stores; Maintain customer trust; Prevent fraud", "qualificationsBasic" : "3+ years operations experience, 3+ years risk investigations experience, 3+ years fraud investigations experience, 1+ years cross functional projects, Knowledge of SQL queries, Convey complex technical concepts", "qualificationsPreferred" : "Operations experience, Risk experience, Fraud investigations experience, Identifying complex issues, Resolving complex issues, Data analysis tools experience, Working with large datasets, Determining trends/patterns, Proficiency in foreign languages, Mandarin proficiency, Russian proficiency, Turkish proficiency", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects & Investigations (SPI) team protects Amazon’s WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company. We catch bad actors and stop online fraud; It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. We are looking for an experienced Risk Manager with a background in risk or fraud investigations, regulatory compliance, intelligence, or a related field to join our Risk Mining team. On the Risk Mining team, you serve as the centralized intake for complex investigations and escalations. You conduct deep dive analyses using internal data systems and open source intelligence tools to uncover hidden patterns of fraud and abuse. You collaborate with cross-functional partner teams, translating technical findings into clear business impacts and developing coordinated response plans. You document methodologies and work with partners to scale detection capabilities. Your investigations directly protect Amazon’s customers and the integrity of Amazon’s WW stores. Key job responsibilities * Investigate and analyze new and emerging fraud and abuse trends * Apply critical thinking and judgment to inform complex enforcement decisions * Identify gaps in risk controls and recommend policy improvements to product owners * Leverage data analysis and investigative techniques to scale bad actor detection capabilities * Partner with cross-functional teams to implement risk mitigation strategies * Create and maintain documentation of investigation processes and findings * Monitor key risk indicators and prepare regular reports for leadership * Stay current on industry fraud trends and incorporate learnings into detection methods * Be able to clearly articulate in detail, verbally and in writing, the sequence of events, patterns, and risk signals leading to abuse/fraud A day in the life As a Risk Manager, you will protect Amazon customers by identifying and stopping abuse in our stores. Your daily responsibilities include deep diving new investigations, escalations, and datasets to uncover emerging fraud patterns, developing new detection methods, and improving investigation processes. You will collaborate with partner teams across Amazon to understand their priorities and workflows. Working both independently and as part of a team, you will share insights that drive strategic decisions aligned with broader organizational objectives. Your work directly impacts Amazon's ability to maintain customer trust and prevent fraud across our marketplace. About the team Our team brings together experts across multiple risk domains including fraud, cybersecurity, data security, internal risk, threat intelligence, regulatory compliance, and vendor risk. We combine specialized technical skills with broad risk management experience to tackle complex challenges. We're a diverse team that speaks 12 languages and codes in 4. We value experimentation, continuous learning, and supporting each other's growth. We celebrate taking calculated risks and finding innovative solutions to emerging threats. If you enjoy solving complex problems, uncovering hidden patterns in data, and working in a collaborative environment that encourages both technical excellence and creative thinking, come join us! Basic Qualifications: - 3+ years of operations, risk, fraud investigations industry experience - Knowledge of writing and optimizing SQL queries in a business environment with large-scale, complex datasets - 1+ years of delivering cross functional projects experience - Bachelor's degree or equivalent in Information Security, Computer Science, Risk Management, Engineering, Math, Statistics, or a related discipline, or equivalent technology experience - Experience conveying complex technical concepts to both technical and business audiences Preferred Qualifications: - Experience with operations, risk, fraud investigations etc. - Experience identifying and resolving complex issues - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience working with large datasets, determining trends/patterns which can be used for value decisions - Proficiency in foreign languages, particularly Mandarin, Russian, or Turkish Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, AZ, TEMPE - 55,600.00 - 97,400.00 USD annually USA, AZ, Tempe - 55,600.00 - 97,400.00 USD annually", "summaryDescription" : "Risk Manager I, Special Projects and Investigations at Amazon.com Services LLC. Skills: Risk management, Fraud investigations, Data analysis. Investigate fraud trends. Analyze fraud trends", "postedDate" : "2026-06-13T03:52:51.901", "createdAt" : "2026-06-13T03:52:51.901", "lastUpdated" : "2026-06-15T04:21:38.429", "ingestTimestamp" : "2026-06-13T03:52:51.901", "mongoId" : "69d5e4962beec4dd3d9318ec", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10385408/apply", "salaryAnnualMin" : 55000, "salaryAnnualMax" : 97400, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "SQL queries", "Data analysis", "Investigative techniques", "Critical thinking", "Judgment", "Risk management", "Fraud investigations", "Regulatory compliance", "Intelligence analysis", "Risk mitigation", "Detection methods", "Fraud detection", "Abuse detection", "Risk controls", "Store integrity", "Selling partner trust", "Online fraud", "Counterfeit", "Abuse", "Threat intelligence", "Data security", "Internal risk", "Vendor risk", "Advanced Excel", "Tableau", "Python" ], "skillCount" : 26, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "69fc49a74c40e2acd1a8342c", "title" : "Cybersecurity Incident Responder", "company" : "Hyundai Capital America", "industry" : "FinTech", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Cybersecurity Incident Responder in Plano, United States, adjusted for the FinTech industry and company size." }, "location" : "United States-Texas-Plano", "locations" : [ "United States-Texas-Plano", "
Dallas, TX (HCA_DallasTX)
6100 W. Plano Parkway, Suite 2000
Suite 2000
Plano, 75093

" ], "timestamp" : "2026-06-15T05:14:30.811", "fingerprint" : "7fcffb731a6ed636f284a927012ffd15ceaa3c0f54aab8d152f57c85bc99c5b9", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=113023", "externalId" : "113023", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Plano", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.0136764,-96.6925096" } ], "locationText" : "Plano, Texas, United States", "technicalSkills" : "Cybersecurity, Incident Response, Security Operations, SIEM, EDR, Endpoint security, Network security, Cloud security, Log analysis, Forensic analysis, Threat intelligence, Detection rules, Automation, Vulnerability management", "professionalSkills" : [ "Incident lifecycle management", "Root cause analysis", "Threat analysis", "Detection enablement", "Cross functional response", "Security integration" ], "hardSkillsList" : [ "Endpoint forensics", "Log forensics", "Cloud forensics", "Incident metrics", "KPI reporting" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Endpoint forensics", "level" : "intermediate" }, { "name" : "Log forensics", "level" : "intermediate" }, { "name" : "Cloud forensics", "level" : "intermediate" }, { "name" : "Incident metrics", "level" : "intermediate" }, { "name" : "KPI reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Incident Response, Security Monitoring, Threat Detection, SOC Tooling", "majorSkillsList" : [ "Incident Response", "Security Monitoring", "Threat Detection", "SOC Tooling" ], "coreResponsibilities" : "Monitor enterprise-wide incidents, Detect threats, Respond to incidents, Triage security alerts, Investigate security alerts, Contain security incidents, Remediate security incidents, Ensure integrity of digital assets, Ensure confidentiality of digital assets, Ensure availability of digital assets, Oversee third party vendors, Direct third party vendors, Drive detection turning, Maintain incident response playbooks, Maintain incident response procedures, Serve as lead responder, Correlate data from endpoints, Correlate data from networks, Correlate data from cloud environments, Identify true positives, Escalate critical incidents, Own incident lifecycle, Perform forensic analysis, Determine root cause, Determine scope, Determine impact, Develop incident response playbooks, Maintain incident response playbooks, Execute incident response playbooks, Develop runbooks, Maintain runbooks, Execute runbooks, Coordinate incident responders, Direct incident responders, Validate escalation, Ensure response quality, Maintain incident records, Maintain investigation notes, Maintain remediation documentation, Produce incident metrics, Produce SOC KPIs, Maintain incident response documentation, Maintain SOC procedures, Lead post incident reviews, Document lessons learned, Drive measurable improvements, Actively monitor security alerts, Investigate security alerts, Validate security alerts, Perform advanced alert triage, Perform advanced threat analysis, Correlate telemetry, Distinguish threats from noise, Tune SIEM detections, Optimize SIEM detections, Tune SIEM analytics, Optimize SIEM analytics, Tune SIEM alerting logic, Optimize SIEM alerting logic, Tune SIEM AI, Optimize SIEM AI, Leverage threat intelligence platforms, Identify emerging financial sector threats, Translate intelligence into detection use cases, Develop detection rules, Refine detection rules, Develop signatures, Refine signatures, Develop alert logic, Refine alert logic, Implement response automation, Implement enrichment, Accelerate triage, Accelerate containment, Partner with architecture teams, Partner with engineering teams, Ensure log visibility, Ensure telemetry coverage, Collaborate with IT Infrastructure, Collaborate with IAM, Collaborate with DLP, Collaborate with Application Security, Collaborate with Cloud teams, Support vulnerability management, Provide incident driven security input", "teamCollaboration" : "Co-managed SOC model; Cross functional teams; IT Infrastructure teams; IAM teams; DLP teams; Application Security teams; Cloud teams", "domainKnowledge" : "Financial services; MITRE ATT&CK framework; HIPAA; PCI-DSS; NIST; ISO 27001; GDPR", "domainList" : [ "financial-services", "mitre-att-ck-framework", "hipaa", "pci-dss", "nist", "iso-27001", "gdpr" ], "domainSpecificKnowledge" : [ "Financial services", "MITRE ATT&CK framework", "HIPAA", "PCI-DSS", "NIST", "ISO 27001", "GDPR" ], "toolProficiency" : [ "Splunk", "Crowdstrike", "Rapid 7" ], "communicationSkills" : "Incident documentation; Incident metrics; SOC KPIs; Risk communication; Operational performance communication", "documentationSkills" : "Incident records; Investigation notes; Remediation documentation; Incident response documentation; Playbooks; Runbooks; SOC procedures; Post incident reviews; Lessons learned", "continuousLearning" : "Continuous learning; Staying ahead of emerging threats", "problemSolvingSkills" : "Analytical mindset; Root cause analysis; Threat analysis", "outcomesObjectives" : "Improve signal quality; Reduce false positives; Accelerate triage; Accelerate containment; Drive measurable improvements", "qualificationsBasic" : "5-7 years progressive experience, Security Operations Center practices, Incident response processes, SIEM platforms experience, EDR solutions experience, Monitoring tools experience, Vulnerability management tools experience, Cyber threat landscapes understanding, Attack vectors understanding, MITRE ATT&CK framework understanding, Adversary tactics understanding, Adversary techniques understanding, Adversary procedures understanding, HIPAA compliance frameworks, PCI-DSS compliance frameworks, NIST compliance frameworks, ISO 27001 compliance frameworks, GDPR compliance frameworks, Develop incident response playbooks, Maintain incident response playbooks, Develop escalation procedures, Maintain escalation procedures, Develop SOC SOPs, Maintain SOC SOPs, Cybersecurity metrics experience, KPI experience, Communicate risk experience, Communicate operational performance experience, Analytical mindset, Attention to detail, Excellent communication skills, Excellent documentation skills, Work under pressure, Manage multiple incidents", "qualificationsPreferred" : "Financial services experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for: ·         Medical, dental, and vision plans with no-cost and low-cost options ·         Annual employer HSA contribution ·         401(k) matching and immediate vesting ·         Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o    Associate / Sr. Associate: $350 o    Manager / Sr. Manager: $600 o    Director: $800 o    Executive Director: $900 o    VP or Above: $1,000 ·         100% employer-paid life and disability insurance ·         No-cost health and wellbeing programs, including a gym benefit ·         Six weeks of paid parental leave ·         Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect The Cybersecurity Incident Responder is a hand-on, technical role responsible for the enterprise-wide incident monitoring, threat detection and incident response function within the Security Operations Center (SOC). This position is primarily focused on incident response and active security monitoring, serving as the escalation point for security alerts triage, investigation, containment and remediation activities while ensuring integrity, confidentiality, and availability of Hyundai Capital America’s digital assets and infrastructure. This role operates in a co-managed SOC model, overseeing and directing third party vendors of incident response resources, driving detection turning and maintaining incident response playbooks and procedures. What You Will Do Incident Response & Remediation: ·         Serve as a lead responder for cybersecurity incidents, correlating data from endpoints, networks, and cloud environments to identify true positives and escalate critical incidents. ·         Own the end to end incident lifecycle: identification, containment, eradication, recovery and post incident analysis. ·         Perform forensic analysis on endpoint, log and cloud data to determine root cause, scope and impact. ·         Develop, maintain an execute incident response playbooks and runbooks to ensure consistent and repeatable response. ·         Coordinate and direct MSSP and third party incident responders, validating escalation and ensuring response quality. ·         Maintain accurate incident records, investigation notes, and remediation documentation. ·         Produce incident metrics and SOC KPI’s (MTTD, MTTR, alert volume, escalation quality) ·         Maintain incident response documentation, playbooks, and SOC procedures to support audits and regulatory requirements. ·         Lead post incident reviews, documenting lessons learned and driving measurable improvements in detection and response. Security Monitoring & Threat Detection: ·         Actively monitor, investigate and validate security alerts across SIEM, EDR, E-Mail, identity, network and cloud platforms. ·         Perform advanced alert triage and threat analysis, correlating telemetry across multiple data sources to distinguish true threats from noise. ·         Tune and optimize SIEM detections, analytics and alerting logic and AI, to improve signal quality and reduce false positives. ·         Leverage threat intelligence platforms to identify emerging financial sector threats, and translate intelligence into actionable detection use cases. SOC Tooling & Detection Enablement: ·         Develop and refine detection rules, signatures, and alert logic aligned to current threat activity. ·         Implement response automation and enrichment to accelerate triage and containment. ·         Partner with architecture and engineering teams to ensure log visibility and telemetry coverage. Cross Functional Response & Security Integration: ·         Collaborate with IT Infrastructure, IAM, DLP, Application Security and Cloud teams during active incidents. ·         Support vulnerability management activities related to active incidents, threat exposure and detection gaps. ·         Provide incident driven security input into cloud migrations, application launches and infrastructure changes. What You Will Bring · Minimum 5-7 years progressive experience in cybersecurity with proven knowledge in Security Operations Center practices and incident response processes. ·      Experience in financial services a plus. ·      Hands-on experience with SIEM platforms, EDR solutions, and other Monitoring and Vulnerability management tools (e.g., Splunk, Crowdstrike, Rapid 7) ·     Strong understanding of cyber threat landscapes, attack vectors, MITRE ATT&CK framework, and adversary tactics, techniques, and procedures ·         Bachelor’s degree in Computer Science, Information Security, or related field; or equivalent work experience. ·      Certification in one of the following: CySA+, GCIH, CompTIA Security +, GIAC GSOC, GCFA, MS SC-200, CCSP, CISM, Splunk Core Certified User, or equivalent. ·     Demonstrated hands-on experience in incident response lifecycle, including detection, triage, containment, eradication, recovery, and post-incident review. ·    Demonstrated ability to manage major incident investigations, including root cause analysis, executive reporting, and coordination with legal, compliance, and law enforcement when necessary. ·      Familiarity with regulatory and compliance frameworks such as HIPAA, PCI-DSS, NIST, ISO 27001, and GDPR. ·       Proven ability to develop and maintain incident response playbooks, escalation procedures, and SOC standard operating procedures (SOPs). · Experience with cybersecurity metrics and KPIs, and the ability to communicate risk and operational performance to executive leadership. ·         Analytical mindset with attention to detail. ·         Excellent communication and documentation skills. ·         Ability to work under pressure and manage multiple incidents simultaneously. ·         Passion for continuous learning and staying ahead of emerging threats. Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Texas-Plano", "summaryDescription" : "Cybersecurity Incident Responder at Hyundai Capital America. Skills: Incident Response, Security Monitoring, Threat Detection, SOC Tooling. Monitor enterprise-wide incidents. Detect threats", "createdAt" : "2026-06-14T02:01:21.884", "lastUpdated" : "2026-06-15T05:14:30.811", "ingestTimestamp" : "2026-06-14T02:01:21.884", "mongoId" : "69fc49a74c40e2acd1a8342c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Endpoint forensics", "Log forensics", "Cloud forensics", "Incident metrics", "KPI reporting", "Leadership", "Incident Response", "Security Monitoring", "Threat Detection", "SOC Tooling", "Incident lifecycle management", "Root cause analysis", "Threat analysis", "Detection enablement", "Cross functional response", "Security integration", "Financial services", "MITRE ATT&CK framework", "HIPAA", "PCI-DSS", "NIST", "ISO 27001", "GDPR", "Splunk", "Crowdstrike", "Rapid 7" ], "skillCount" : 26, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c664874d8ee00a08fec0b", "title" : "Incident Manager", "company" : "BETSOL", "industry" : "Information Technology And Services", "location" : "Bengaluru, KA, IN", "locations" : [ "Bengaluru", "KA", "IN" ], "certifications" : [ "ITIL Foundation" ], "timestamp" : "2026-06-15T07:04:28.712", "fingerprint" : "e463a1cfe6108873be3d3b64e777f0931992956d5f101513be4949a3fbcbf329", "source" : "smartrecruiters", "applyUrl" : "https://jobs.smartrecruiters.com/BETSOL/744000131952109-incident-manager", "externalId" : "744000131952109", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "ITIL frameworks, problem management, change management, infrastructure, cloud environments, application support." ], "hardSkillsList" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis" ], "softSkillsList" : [ "stakeholder management, communication" ], "hardSkills" : [ { "name" : "Incident Management", "level" : "intermediate" }, { "name" : "IT Service Management", "level" : "intermediate" }, { "name" : "Major Incident Management", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Root Cause Analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "stakeholder management, communication" } ], "majorSkills" : "ITIL, ServiceNow", "majorSkillsList" : [ "ITIL, ServiceNow" ], "coreResponsibilities" : "The Incident Manager is responsible for overseeing the end-to-end Incident Management process, adhering to ITIL guidelines and organizational needs. This role is crucial for ensuring rapid service restoration during disruptions by coordinating various teams and driving incident resolution within defined SLAs, while also leading major incident responses and facilitating communication.", "teamCollaboration" : "Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. Coordination and stakeholder management skills across cross-functional teams are essential.", "toolProficiency" : [ "JIRA" ], "communicationSkills" : "verbal communication; written communication", "documentationSkills" : "incident reports; RCA", "specialRequirements" : "Ability to work in a 24/7 operational environment, adhering to shift schedules as required.", "outcomesObjectives" : "Ensure quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. Ensure continuous service improvement through root cause analysis and process adherence. Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication.", "qualificationsBasic" : "2-5 years of experience in Incident Management or IT Service Management within a 24/7 production support environment. Hands-on experience managing end-to-end Incident Management processes aligned with ITIL practices. Proven experience in handling Major Incident Management (MIM) and leading bridge calls effectively. Experience working with service management tools such as ServiceNow (SNOW), JIRA, and alerting/monitoring tools. Coordination and stakeholder management skills across cross-functional teams. Ability to work under pressure in a high-availability environment and drive quick resolution. Experience in SLA management, ensuring incidents are resolved within agreed timelines. Documentation skills for incident reports, RCA, and communication updates. Excellent verbal and written communication skills.", "qualificationsPreferred" : "ITIL Foundation certification or knowledge of ITIL frameworks. Familiarity with problem management and change management processes. Basic understanding of infrastructure, cloud environments, and application support. Exposure to automation or scripting for incident handling and reporting.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role: You will be responsible for managing the end-to-end Incident Management process in alignment with ITIL guidelines while adapting to organizational requirements. You will play a critical role in ensuring quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. You will also lead major incident management, facilitate effective communication, and ensure continuous service improvement through root cause analysis and process adherence. Responsibilities * Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes. * Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. * Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes. * Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. * Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication. * Capture incident timelines and prepare, review, and publish Root Cause Analysis (RCA) reports within defined timelines. * Maintain high standards of service excellence by adhering to incident management best practices. * Work in a 24/7 operational environment, adhering to shift schedules as required. * Utilize service management and alerting tools to monitor, track, and manage incidents effectively. * Perform additional incident management–related tasks as required. Looking For 2–5 years of experience in Incident Management or IT Service Management within a 24/7 production support environment. Mandatory Skills * Strong hands-on experience managing end-to-end Incident Management processes aligned with ITIL practices. * Proven experience in handling Major Incident Management (MIM) and leading bridge calls effectively. * Experience working with service management tools such as ServiceNow (SNOW), JIRA, and alerting/monitoring tools. * Strong coordination and stakeholder management skills across cross-functional teams. * Ability to work under pressure in a high-availability environment and drive quick resolution. * Experience in SLA management, ensuring incidents are resolved within agreed timelines. * Strong documentation skills for incident reports, RCA, and communication updates. * Excellent verbal and written communication skills. Good to Have Skills * ITIL Foundation certification or knowledge of ITIL frameworks. * Familiarity with problem management and change management processes. * Basic understanding of infrastructure, cloud environments, and application support. * Exposure to automation or scripting for incident handling and reporting. ## Qualifications B.E./B.Tech/MCA /BSc (Computer Science) ## Additional Information It would be a 24/7 role", "summaryDescription" : "Incident Manager at BETSOL. Skills: ITIL, ServiceNow. The Incident Manager is responsible for overseeing the end-to-end Incident Management process, adhering to ITIL guidelines and organizational needs. This role is crucial for ensuring rapid service restoration during disruptions by coordinating various teams and driving incident resolution within defined SLAs, while also leading major incident responses and facilitating communication.", "postedDate" : "2026-06-12T17:44:56.000", "createdAt" : "2026-06-14T21:42:44.404", "lastUpdated" : "2026-06-15T07:04:28.712", "ingestTimestamp" : "2026-06-14T21:42:44.404", "mongoId" : "6a2c664874d8ee00a08fec0b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis", "stakeholder management, communication", "ITIL, ServiceNow", "ITIL frameworks, problem management, change management, infrastructure, cloud environments, application support.", "ITIL Foundation", "JIRA" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c9b3", "title" : "Project Manager, Incident Response", "company" : "ABACUS", "industry" : "Cybersecurity", "salary" : { "min" : 145000.0, "max" : 205000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Project Manager, Incident Response in the US Technology industry, adjusted for a remote work mode and manager experience level." }, "location" : "Remote in US", "locations" : [ "Remote in US" ], "certifications" : [ "PMP certification" ], "timestamp" : "2026-06-15T10:35:48.757", "fingerprint" : "1c88e11e9a6dddc3effeac573435e516572e6903d0011c5dae97ea2497aee0f5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7731438003", "externalId" : "7731438003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Systems engineering, Infrastructure deployment, Infrastructure enhancement", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Client-facing communication", "Expectation management", "Timeline management", "Consultative rapport" ], "hardSkillsList" : [ "Event log analysis", "Syslog analysis", "Monitoring data analysis", "Memory dump analysis", "Troubleshoot issues", "Configure systems", "Test systems", "Implement systems", "Refine systems", "Document systems", "Monitor systems", "Transition systems" ], "softSkillsList" : [ "Leadership", "Persistence", "Calm under pressure" ], "hardSkills" : [ { "name" : "Event log analysis", "level" : "intermediate" }, { "name" : "Syslog analysis", "level" : "intermediate" }, { "name" : "Monitoring data analysis", "level" : "intermediate" }, { "name" : "Memory dump analysis", "level" : "intermediate" }, { "name" : "Troubleshoot issues", "level" : "intermediate" }, { "name" : "Configure systems", "level" : "intermediate" }, { "name" : "Test systems", "level" : "intermediate" }, { "name" : "Implement systems", "level" : "intermediate" }, { "name" : "Refine systems", "level" : "intermediate" }, { "name" : "Document systems", "level" : "intermediate" }, { "name" : "Monitor systems", "level" : "intermediate" }, { "name" : "Transition systems", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Persistence" }, { "name" : "Calm under pressure" } ], "majorSkills" : "Incident response, Project delivery, Client management", "majorSkillsList" : [ "Incident response", "Project delivery", "Client management" ], "coreResponsibilities" : "Coordinate external technical projects, Follow established core processes, Follow project templates, Follow methodologies, Lead Professional Services stand-ups, Review event logs, Review Syslogs, Review monitoring data, Review memory dumps, Troubleshoot issues, Provide security-enhancing solutions, Maintain billable utilization targets, Generate mandatory reports, Update mandatory reports daily, Meet project deadlines, Exceed project deadlines, Keep projects profitable, Measure project success, Leverage cost variance, Leverage schedule variance, Contribute to customer satisfaction, Record change details, Record time worked, Record work notes in ServiceNow, Identify process improvement opportunities, Execute project deliverables, Transition deliverables to stakeholders, Perform approved changes, Communicate project status internally, Communicate project status externally, Provide project follow-ups, Provide requested feedback", "teamCollaboration" : "Cross-functional teams; Client calls; Internal communication; External communication", "projectManagementSkills" : [ "Project management", "Waterfall projects", "Process management", "Methodologies" ], "domainKnowledge" : "Incident response; Technical environments; Containment strategies; Recovery strategies; MFA; Endpoint protection; Systems; Applications; Infrastructures", "domainList" : [ "incident-response", "technical-environments", "containment-strategies", "recovery-strategies", "mfa", "endpoint-protection", "systems", "applications", "infrastructures" ], "domainSpecificKnowledge" : [ "Incident response", "Technical environments", "Containment strategies", "Recovery strategies", "MFA", "Endpoint protection", "Systems", "Applications", "Infrastructures" ], "toolProficiency" : [ "ServiceNow" ], "communicationSkills" : "Client-facing communication; Verbal communication; Writing skills; Professional wording; Grammatically pristine; Clear communication; Effective communication; Persuasive communication; Translate technical to C-Suite; Convey energy; Convey confidence; Convey interest; Convey competence; Convey professionalism; Convey trustworthiness", "documentationSkills" : "Thorough documentation; Status updates", "continuousLearning" : "Online courses", "problemSolvingSkills" : "Troubleshoot issues; Sort through chaos; Make order; Uncover hidden gems; Scale roadblocks; Dodge roadblocks; Blast through roadblocks", "specialRequirements" : "On-call rotation, Work into evenings, Work into weekends, Work into holidays, Minimal travel, Open to travel", "outcomesObjectives" : "Result in progressive change; Result in secure enhancements; Establish ownership of direction; Ensure parties are aligned; Deliver strategic initiatives; Achieve high customer satisfaction scores; Keep projects profitable; Not skimp on quality", "qualificationsBasic" : "5 years of experience delivering IT waterfall projects, Managed projects as assigned PM, Owned client-facing projects, Experience with systems and virtualization, Exposure to enterprise infrastructures, Adaptable approach to working hours, Open to travel when needed", "qualificationsPreferred" : "Four-year degree in relevant field, PMP certification", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Job Summary: As our Incident Response Project Manager, you will be primarily dedicated to external, client-facing projects within our Incident Response team. You will be the driving force behind successful, thorough, and robust project deliverables that result in progressive change and secure enhancements to our client’s technical environments.As the primary face of the team on client calls, you will field questions, establish trust, and set precedent as the go-to person for all incident-related matters. You will be tasked with understanding the current state of an incident, establishing ownership of the overall direction of containment and recovery, and ensuring all parties are aligned with the verticals defined. Constantly in sync with the primary lead engineer leading containment and recovery strategies and delivering agreed-upon strategic initiatives to all parties, you will work as part of a dynamic, flexing team – ready to respond at a moment’s notice mapping into your team's on-call rotation. This position will report directly to our Director of Incident Response PMO. Responsibilities (including, but not limited to): Project Management Coordinates multiple, external technical projects from inception to completion: Follows established core processes, project templates, and methodologies Takes a lead in Professional Services stand-ups review event logs, Syslogs, monitoring data, and memory dumps to troubleshoot issues. Security-enhancing solutions for systems and applications (including MFA and endpoint protection). Metrics Measuring Success Maintains billable utilization targets Ensures all mandatory reports are generated and updated daily Meets or exceeds deadlines for all assigned projects Keeps projects profitable while not skimping on quality Leverages cost variance and schedule variance formulas to measure project success Contributes to the team’s attainment of high customer satisfaction scores on project delivery Records complete change details, time worked entries, and work notes in ServiceNow in real-time Identifies opportunities for process improvement Following Process Follows Entara’s project process to execute project deliverables: configure, test, implement, refine, document, monitor, and transition to appropriate stakeholders. Follows Entara’s Change Management Process to perform approved changes in client environments Communicates internally and (as directed) externally to provide timely information regarding project status, promised follow-ups, and requested feedback on a detailed and professional basis. Skills and Experience: You’re a knowledge seeker. Regardless of method, you have obtained and exposed yourself to knowledge centers that have qualified you to master technical project delivery and the systems engineering required to successfully recover, deploy, and enhance infrastructures. You ideally have a four-year degree in a relevant field and are working towards or have already obtained your PMP certification. You’ve managed projects as the assigned “PM” instead of only having delivered them as an engineer. You enjoy the dynamic of wearing multiple hats and taking the lead on client-facing communication, expectations, and timelines. You’ve owned client-facing projects and have established a consultative rapport resulting in high client satisfaction levels upon project closure. You have at least 5 years of experience delivering IT waterfall projects working with systems and virtualization with exposure to enterprise infrastructures. You keep us true to our word. You have a tried-and-true organizational system to keep yourself (and others) on task while ensuring exceptional quality. You possess a winning combination of superb writing skills and highly refined verbal communication skills. You convey energy, confidence, and genuine interest over a call just as easily as you convey competence, professionalism, and trustworthiness in person. You translate to a C-Suite audience as seamlessly as you “talk tech” with engineers. Your emails are professionally worded, grammatically pristine, with the right pinch of personality. In any medium, you pride yourself in clear, effective, and persuasive communication. You have an approach to working hours that is more adaptable than the traditional \"9-to-5\". As this team responds to business-critical remediation projects, we are looking for an individual who is career-driven and won’t shrink back when work requirements extend into evenings, weekends, and holidays. While travel is minimal, you’re also open to getting on a plane when needed to be present at client sites when a project requires it. On the flip side, your hard work is rewarded with a generous comp plan that grows with the efforts you contribute, a flexible PTO policy, and an equally inspiring team that climbs mountains together. You are ready to be an effective remote worker and have a dedicated, private space for a home office with a private internet connection with at least 50MBPS bandwidth. Public WiFi and shared common spaces do not meet these standards. Desired Personality Traits: A Mythical Character. You aren’t alarmed when someone expects you to be a hero; in fact, you pride yourself on frequently delivering big just when all hope seems lost. Your persistence is notable, and you are a determined soul who insists on turning “We can’t” into “We can” If you meet a roadblock, you’ll try to scale it, dodge it, or blast through it before ever admitting defeat. The Devil is in the Details. You have an angelic ability to sort through chaos and make order. Your eye and attention for details helps you uncover hidden gems, while your thorough documentation and status updates capture and convey every facet of each stone. Corporate Usain Bolt. You’re capable of moving rapidly from task to task without getting rattled. Your desk is clear, your email inbox is empty, your kitchen counters aren’t cluttered, and you never spend 15 minutes tearing around the house in a desperate hunt for your car keys or train pass. You are a lean, mean, well-oiled machine. A Combo Meal. Your style is winningly ambidextrous. While you are known to be a loyal teammate and never falter on your commitment to seeing others thrive, you are not a push-over. You will fight back and advocate for the best marriage of client desires and superb delivery-pushing us along the path towards perfection. If Samwise Gamgee and Monica Geller had a child, it would be you. Emotionally Mature. Through your years of experience, you’ve learned that occasional hiccups are inevitable and now know enough to just keep moving towards the end goal. You’re calm under pressure, encourage respectful dialog, and understand that communication is the balm that can soothe the sting of conflict. The Benefits of Working for Entara, an Abacus Group Company: Exposure to a diverse array of technologies. Internal opportunities for career advancement. Part of a team of experienced professionals that aim to deliver exceptional service Competitive compensation. Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO. Opportunities to further technical education through online courses. Positive, friendly, and supportive office environment.", "summaryDescription" : "Project Manager, Incident Response at ABACUS. Skills: Incident response, Project delivery, Client management. Coordinate external technical projects. Follow established core processes", "postedDate" : "2026-06-14T01:43:32.664", "createdAt" : "2026-06-14T01:43:32.664", "lastUpdated" : "2026-06-15T10:35:48.757", "ingestTimestamp" : "2026-06-14T01:43:32.664", "mongoId" : "6a2c6a8f74d8ee00a090c9b3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 205000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Event log analysis", "Syslog analysis", "Monitoring data analysis", "Memory dump analysis", "Troubleshoot issues", "Configure systems", "Test systems", "Implement systems", "Refine systems", "Document systems", "Monitor systems", "Transition systems", "Leadership", "Persistence", "Calm under pressure", "Incident response", "Project delivery", "Client management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Client-facing communication", "Expectation management", "Timeline management", "Consultative rapport", "Project management", "Waterfall projects", "Methodologies", "Technical environments", "Containment strategies", "Recovery strategies", "MFA", "Endpoint protection", "Systems", "Applications", "Infrastructures", "PMP certification", "ServiceNow" ], "skillCount" : 41, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ad06e74d8ee00a07123b4", "title" : "Medical Assist", "company" : "Atrium Health", "industry" : "Healthcare", "salary" : { "min" : 21.85, "max" : 32.8, "currency" : "USD", "frequency" : "yearly" }, "location" : "Cornelius, NC - 1020 Tree of Life Ln", "locations" : [ "Cornelius, NC - 1020 Tree of Life Ln", "United States of America" ], "certifications" : [ "American Heart Association BLS certification", "Basic Life Support for Healthcare Providers certification" ], "timestamp" : "2026-06-14T19:53:22.286", "fingerprint" : "1a504136b11c3c4e04f47d6badd500e86de7ea9e1c3edcf744df701cea2dbc93", "source" : "workday", "language" : "en", "applyUrl" : "https://aah.wd5.myworkdayjobs.com/External/job/Cornelius-NC---1020-Tree-of-Life-Ln/Medical-Assist-Atrium-Health-One-Health-Cornelius-OBGYN-FT_R234487-1", "externalId" : "R234487", "industryFunction" : { }, "locationPoint" : "35.4868,-80.86007", "structuredLocations" : [ { "city" : "Cornelius", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.4817050,-80.8590006" } ], "locationText" : "Cornelius, North Carolina, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Medical Assistant scope", "Patient care" ], "hardSkillsList" : [ "Vital signs", "Medication reconciliation", "Health maintenance", "Allergy review", "Venipuncture", "Specimen collection", "Lab testing", "Medication administration", "Vaccine administration", "Medication refills", "Insurance authorizations", "Patient messaging", "Appointment scheduling", "Referrals" ], "hardSkills" : [ { "name" : "Vital signs", "level" : "intermediate" }, { "name" : "Medication reconciliation", "level" : "intermediate" }, { "name" : "Health maintenance", "level" : "intermediate" }, { "name" : "Allergy review", "level" : "intermediate" }, { "name" : "Venipuncture", "level" : "intermediate" }, { "name" : "Specimen collection", "level" : "intermediate" }, { "name" : "Lab testing", "level" : "intermediate" }, { "name" : "Medication administration", "level" : "intermediate" }, { "name" : "Vaccine administration", "level" : "intermediate" }, { "name" : "Medication refills", "level" : "intermediate" }, { "name" : "Insurance authorizations", "level" : "intermediate" }, { "name" : "Patient messaging", "level" : "intermediate" }, { "name" : "Appointment scheduling", "level" : "intermediate" }, { "name" : "Referrals", "level" : "intermediate" } ], "majorSkills" : "Patient care, Medical procedures, Lab duties", "majorSkillsList" : [ "Patient care", "Medical procedures", "Lab duties" ], "coreResponsibilities" : "Adhere to Medical Assistant scope of practice, Follow all policies and procedures, Maintain training and competency, Perform rooming/visit tasks, Assist provider with procedures, Perform lab related duties, Administer medications and vaccines safely, Perform other duties as assigned, Cross train to perform duties, Demonstrate effective communication, Demonstrate teamwork, Demonstrate appropriate escalation, Maintain a clean work environment, Ensure instruments and equipment are cleaned, Ensure equipment and supplies are in working order, Ensure areas are appropriately stocked, Demonstrate knowledge and skills for patient care, Assess data reflective of patient status, Interpret information for age-specific needs, Provide care needed for age-specific needs", "teamCollaboration" : "Team members; Physicians", "domainKnowledge" : "Medical Assistant scope; Clinical Laboratory Improvement Amendments; CLIA standards; Rights of medication administration; Age-specific patient care", "domainList" : [ "medical-assistant-scope", "clinical-laboratory-improvement-amendments", "clia-standards", "rights-of-medication-administration", "age-specific-patient-care" ], "domainSpecificKnowledge" : [ "Medical Assistant scope", "Clinical Laboratory Improvement Amendments", "CLIA standards", "Rights of medication administration", "Age-specific patient care" ], "communicationSkills" : "Effective communication", "specialRequirements" : "Lift 35 pounds, Patient handling equipment use", "qualificationsBasic" : "High School Diploma or GED, Completion of accredited Medical Assistant program, Current AHA BLS certification, Atrium Health competency assessment", "qualificationsPreferred" : "American Association of Medical Assistants certification, American Medical Technologists certification, American Allied Health certification, National Healthcare Worker's Association certification, National Health Career Association certification, MCMA certification, National Association for Health Professionals certification, National Registry of Medical Assistants certification, Pediatric Emergency Assessment, Recognition, and Stabilization certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Department:** 02250 GCMG One Health: Cornelius - Obstetrics/Gynecology **Status:** Full time **Benefits Eligible:** Yes **Hou****rs Per Week:** 40 **Schedule Details/Additional Information:** Varies- Monday-Friday 10-8 every other Saturday and Sunday 8-6 will rotate days _**This position is sign-on bonus eligible. Based on eligibility.**_ **Pay Range** $21.85 - $32.80 Job Description **Major Responsibilities:** * Adheres to Medical Assistant scope of practice, follows all policies and procedures, and maintains training and competency based on area of specialty when providing patient care. * Performs rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings (depression, suicide, falls, social drivers of health, etc.). * Assists provider with or performs procedures as ordered. * Performs lab related duties such as venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking. Point of Care testing (POCT) per standing order/provider order. Completes Clinical Laboratory Improvement Amendments (CLIA) approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards. * Administers medications and vaccines safely following the rights of medication administration. * Performs other duties as assigned such as medication refills, insurance authorizations, safety/regulatory log completion, patient messaging, medication/supply ordering, appointment scheduling, and referrals. * Cross trained to perform duties that are relevant to specialty or clinic practice within the scope of the Medical Assistant. * Demonstrates effective and timely communication, teamwork, and appropriate escalation. * Maintains a clean work environment ensuring instruments and equipment are cleaned appropriately. Ensures equipment and supplies are in working order, and areas are appropriately stocked. * Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. **Minimum Job Requirements** **Education** Greater Charlotte: * High School Diploma or GED required. * Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT. IL/WI Divisions: * High School Diploma or GED required. * Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years. Wake Forest: * High School Diploma or GED required. * Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT. Floyd & Navicent: * High School Diploma or GED required. * Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years. **Certification / License** Greater Charlotte: * Current American Heart Association (AHA) BLS certification required * Successful completion of Atrium Health’s competency assessment IL/WI Divisions: * Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required. Wake Forest: * Current American Heart Association (AHA) BLS certification required * American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), American Allied Health (AAH), National Healthcare Worker's Association (NHCWA), National Health Career Association (NHA), (MCMA), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA) * Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within 1 year in select areas * Successful completion of Atrium Health’s competency assessment Floyd & Navicent: * Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required. **Experience** * No Experience Required **Knowledge / Skills / Abilities** * Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency. * Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians. * Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems. * Demonstrates customer service skills that support a positive patient experience. **Physical Requirements and Working Conditions** * Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday. * Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available. * Unique patient lifting/movement situations will be assessed on a case- by -case basis. * Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills. * Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids. Will be required to wear protective clothing and equipment as needed. * Operates all equipment necessary to perform the job. _This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties._ **Our Commitment to You:** Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: **Compensation** * Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training * Premium pay such as shift, on call, and more based on a teammate's job * Incentive pay for select positions * Opportunity for annual increases based on performance **Benefits and more** * Paid Time Off programs * Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability * Flexible Spending Accounts for eligible health care and dependent care expenses * Family benefits such as adoption assistance and paid parental leave * Defined contribution retirement plans with employer match and other financial wellness programs * Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. **About Advocate Health** [Advocate Health](https://www.advocatehealth.org/) is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names [Advocate Health Care](https://www.advocatehealth.com/) in Illinois; [Atrium Health](https://atriumhealth.org/) in the Carolinas, Georgia and Alabama; and [Aurora Health Care](https://www.aurorahealthcare.org/) in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with [Wake Forest University School of Medicine](https://school.wakehealth.edu/) serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.", "summaryDescription" : "Medical Assist at Atrium Health. Skills: Patient care, Medical procedures, Lab duties. Adhere to Medical Assistant scope of practice. Follow all policies and procedures", "postedDate" : "2026-06-11T03:57:27.744", "createdAt" : "2026-06-12T03:57:27.690", "lastUpdated" : "2026-06-14T19:53:22.286", "ingestTimestamp" : "2026-06-12T03:57:27.690", "mongoId" : "6a2ad06e74d8ee00a07123b4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://aah.wd5.myworkdayjobs.com/External/job/Cornelius-NC---1020-Tree-of-Life-Ln/Medical-Assist-Atrium-Health-One-Health-Cornelius-OBGYN-FT_R234487-1", "salaryAnnualMin" : 45448, "salaryAnnualMax" : 68224, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Vital signs", "Medication reconciliation", "Health maintenance", "Allergy review", "Venipuncture", "Specimen collection", "Lab testing", "Medication administration", "Vaccine administration", "Medication refills", "Insurance authorizations", "Patient messaging", "Appointment scheduling", "Referrals", "Patient care", "Medical procedures", "Lab duties", "Medical Assistant scope", "Clinical Laboratory Improvement Amendments", "CLIA standards", "Rights of medication administration", "Age-specific patient care", "American Heart Association BLS certification", "Basic Life Support for Healthcare Providers certification" ], "skillCount" : 24, "jobCategory" : "healthcare", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare" }, { "id" : "69ec72e84c40e2acd1d0b66f", "title" : "Investigator", "company" : "Texas Workforce Commission", "industry" : "Government", "salary" : { "min" : 42000.0, "max" : 58000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Investigator in El Paso, Texas, adjusted for government industry and full-time employment." }, "location" : "826948", "locations" : [ "826948", "
El Paso:1359 Lomaland Dr (320-4061) (320TX-4061)
1359 Lomaland Dr
Ste 300
El Paso, 79935-5201

" ], "timestamp" : "2026-06-16T00:37:23.704", "fingerprint" : "2e7519991fc412b3a086adc59db60b73d34a073f63820e774de3f032e7a59b64", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=34735", "externalId" : "34735", "industryFunction" : { }, "structuredLocations" : [ { "city" : "El Paso", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "31.7601001,-106.4870476" } ], "locationText" : "El Paso, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "Customer service", "Problem solving" ], "hardSkillsList" : [ "Unemployment rules application", "Benefit eligibility determination" ], "hardSkills" : [ { "name" : "Unemployment rules application", "level" : "intermediate" }, { "name" : "Benefit eligibility determination", "level" : "intermediate" } ], "majorSkills" : "Investigative work, Unemployment claims", "majorSkillsList" : [ "Investigative work", "Unemployment claims" ], "coreResponsibilities" : "Conduct investigations, Review eligibility for unemployment benefits, Determine employer liability for reimbursement, Interview claimants and employers, Gather facts on claims, Enter fact finding statements, Review claimant requests for additional wages, Review claimant requests for wage deletions, Document determination rationale, Provide information on unemployment insurance claims, Provide information on claims processes, Provide information on claims requirements, Check wage data for unreported earnings, Investigate improper payments, Provide information on appeal process", "teamCollaboration" : "Supportive team", "domainKnowledge" : "Unemployment insurance", "domainList" : [ "unemployment-insurance" ], "domainSpecificKnowledge" : [ "Unemployment insurance" ], "communicationSkills" : "Professional communication", "documentationSkills" : "Documenting rationale", "continuousLearning" : "Training and development opportunities", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Lift up to 15 pounds, 25% travel, Security sensitive position, Criminal background investigation", "qualificationsBasic" : "Six months experience performing auditing, Six months experience investigating, Six months experience as unemployment insurance claims examiner, Six months experience gathering information, Six months experience interviewing, Six months experience counseling, Six months experience instructing, Six months experience demonstrating, Six months experience interpreting policies", "qualificationsPreferred" : "Acceptance into TWC Internship, Acceptance into TWC Apprenticeship", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1359 Lomaland Dr, El Paso, Texas in the West Texas Tele-Center. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: An individual with professional communication skills, the ability to handle multiple priorities while meeting strict deadlines. An individual who can provide exemplary customer service while obtaining unemployment insurance benefit information, displays great problem-solving skills, can apply unemployment rules in issuing timely decisions with quality and is able to provide important unemployment program information to our customers so they understand their next steps. To be successful as an investigator, you will have a passion for serving people and be able to work both independently and collaboratively as a part of a supportive team. WHAT YOU WILL DO: The investigator I performs entry-level to routine (journey-level) investigative work. Work involves conducting investigations. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.   YOU WILL BE TRUSTED TO: -Review and determining eligibility for unemployment benefits including liability of employers for reimbursement -Interview claimants and employers to gather facts on claims being investigated and entering fact finding statements during this process -Review requests from claimants for additional wages and deletions of wages -Document reason for accepting one set of facts over another in the determination's rationale -Provide information on unemployment insurance claims provisions, processes, and requirements to claimants and employers -Check wage data for unreported earnings and investigating improper payments, when needed -Review requests from claimants for additional wages and deletions of wages -Provide information about the appeal process to claimants, as applicable -Perform other duties as assigned. YOU QUALIFY WITH: - Six months of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise. -Relevant academic credits may be applied toward experience qualifications for this position. -Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications. YOU ARE A GREAT FIT WITH: -Ability to lift and carry up to 15 pounds of job-related materials   YOU GAIN: - A Family Friendly Certified Workplace. - Competitive salary: $3,311.14/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. Position involves lifting and carrying up to 15 pounds of job-related materials. A skills test and/or written exercise will be required at the time of interview. This is a security sensitive position. A criminal background investigation will be conducted on the final candidates for the job. Incomplete applications may not be considered. TWC may use all available information, including past unemployment claims, to evaluate an applicant’s suitability for the position. Duty involves up to 25% travel within the state of Texas. This is a full-time position that will work 40 hours a week. Generally, the position will work from Monday through Friday from 8:00 AM – 5:00 PM local time. However, alternative hours may be available. You may be called upon to work outside of those hours, weekend, and holidays in the event of a disaster, unforeseen event, or special projects VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf. HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-El Paso", "summaryDescription" : "Investigator at Texas Workforce Commission. Skills: Investigative work, Unemployment claims. Conduct investigations. Review eligibility for unemployment benefits", "createdAt" : "2026-06-14T18:54:54.411", "lastUpdated" : "2026-06-16T00:37:23.704", "ingestTimestamp" : "2026-06-14T18:54:54.411", "mongoId" : "69ec72e84c40e2acd1d0b66f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Unemployment rules application", "Benefit eligibility determination", "Investigative work", "Unemployment claims", "Customer service", "Problem solving", "Unemployment insurance" ], "skillCount" : 7, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25146674d8ee00a00bb82d", "title" : "Case Manager with Italian and English", "company" : "Amazon Development Center (Romania) S.R.L. - A91", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 750000.0, "max" : 1100000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Case Manager with Italian and English in Prague, Czech Republic, adjusted for the technology industry and remote work." }, "location" : "ROU", "locations" : [ "ROU" ], "timestamp" : "2026-06-15T10:52:48.896", "fingerprint" : "f1616d8c420cc77401387852b5a3fc529c802f0a1a9515d1c83ddb3ae296b55e", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10440062/apply", "externalId" : "98321e04-095d-4730-ba95-2690d7e6698f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0874654,14.4212535" }, { "country" : "Romania", "continent" : "eu", "workMode" : "remote" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Czech Republic; Romania; Poland; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Case management", "Talent management", "Employee relations", "HR processes", "Organizational development" ], "hardSkillsList" : [ "Adjudicate leaves", "Review medical documentation", "Leverage duration guidelines", "Troubleshoot issues", "Remove barriers", "Solve problems", "Facilitate ramp-back plan", "Educate managers", "Educate business partners", "Communicate updates", "Maintain system records", "Coordinate with HR", "Coordinate with Safety", "Coordinate with Legal", "Coordinate with Payroll", "Coordinate with Benefits" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Adjudicate leaves", "level" : "intermediate" }, { "name" : "Review medical documentation", "level" : "intermediate" }, { "name" : "Leverage duration guidelines", "level" : "intermediate" }, { "name" : "Troubleshoot issues", "level" : "intermediate" }, { "name" : "Remove barriers", "level" : "intermediate" }, { "name" : "Solve problems", "level" : "intermediate" }, { "name" : "Facilitate ramp-back plan", "level" : "intermediate" }, { "name" : "Educate managers", "level" : "intermediate" }, { "name" : "Educate business partners", "level" : "intermediate" }, { "name" : "Communicate updates", "level" : "intermediate" }, { "name" : "Maintain system records", "level" : "intermediate" }, { "name" : "Coordinate with HR", "level" : "intermediate" }, { "name" : "Coordinate with Safety", "level" : "intermediate" }, { "name" : "Coordinate with Legal", "level" : "intermediate" }, { "name" : "Coordinate with Payroll", "level" : "intermediate" }, { "name" : "Coordinate with Benefits", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Disability Leave Services, Case management, Leave of absence, Disability events", "majorSkillsList" : [ "Disability Leave Services", "Case management", "Leave of absence", "Disability events" ], "coreResponsibilities" : "Initiate inquiries about leave, Respond to inquiries about leave, Initiate inquiries about disability, Respond to inquiries about disability, Initiate inquiries about benefits, Respond to inquiries about benefits, Initiate inquiries about options, Respond to inquiries about options, Provide holistic case management services, Review medical documentation, Adjudicate leaves, Leverage duration guidelines, Use best practice tools, Use Amazon resources, Oversight of a leave event, Assess case management plan, Adjust case management plan, Address sensitive situations, Respond to sensitive situations, Troubleshoot issues, Seek to remove barriers, Respond to employee impacting issues, Ensure right communication occurs, Identify problems, Solve problems, Facilitate smooth return to work, Facilitate ramp-back plan, Educate managers on employee concerns, Educate managers on employee needs, Educate business partners on employee concerns, Educate business partners on employee needs, Communicate regular updates to employees, Communicate regular updates to stakeholders, Ensure compliance with standard work, Ensure compliance with federal regulations, Ensure compliance with state regulations, Ensure compliance with company policy, Maintain system records, Consult with third party administrator, Coordinate with third party administrator, Consult with HR, Coordinate with HR, Consult with Safety, Coordinate with Safety, Consult with Legal, Coordinate with Legal, Consult with Payroll, Coordinate with Payroll, Consult with Benefits, Coordinate with Benefits, Consult with team members, Coordinate with team members, Consult with other departments, Coordinate with other departments, Consult with other systems, Coordinate with other systems, Perform other duties as assigned, Work on rotational shifts, Work on weekends, Work on weekdays", "teamCollaboration" : "Cross-functional environment; Partner with third party administrator; Partner with HR; Partner with Safety; Partner with Legal; Partner with Payroll; Partner with Benefits; Partner with team members; Partner with other departments", "domainKnowledge" : "Leave plans; Disability plans; Federal laws; State laws; Benefit plans", "domainList" : [ "leave-plans", "disability-plans", "federal-laws", "state-laws", "benefit-plans" ], "domainSpecificKnowledge" : [ "Leave plans", "Disability plans", "Federal laws", "State laws", "Benefit plans" ], "toolProficiency" : [ "MS Word", "MS Excel", "MS Access", "MS PowerPoint", "Case management systems" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Maintain system records", "problemSolvingSkills" : "Problem solving; Troubleshooting", "specialRequirements" : "Rotational shifts, Weekend shifts", "qualificationsBasic" : "Bachelor's degree or equivalent, High School Diploma, Experience in customer service, Experience in Human Resource management, Experience in Case management, Experience in Leave & Disability management, Intermediate proficiency in MS Word, Intermediate proficiency in MS Excel, Intermediate proficiency in MS Access, Intermediate proficiency in MS Outlook, Intermediate proficiency in MS PowerPoint, Very good proficiency in Italian, Very good proficiency in English", "qualificationsPreferred" : "Experience handling confidential information, Ability to apply critical thinking, Ability to identify issues for problem solving, Ability to build relationships, Ability to influence others, Work in a cross functional environment, Time management, Ownership of deliverables, Demonstrated communication skills, Prior Leave experience, Prior Accommodation’s experience, Experience using case management systems, Experience reviewing cases for eligibility, Experience determining leave pay benefits, Experience determining disability pay benefits, Experience establishing case management plan, Experience executing case management plan, Experience providing guidance to employees, Experience providing guidance to managers, Experience working multiple projects independently, Experience in environment with changing priorities", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic.* (!) Please submit your CV in English. At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Other duties as assigned • Being able to work on rotational shifts in both weekends and weekdays Basic Qualifications: - Bachelor's degree or equivalent - High School Diploma - Experience in customer service or Human Resource management or Case management or Leave & Disability management role - Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint - Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR). Preferred Qualifications: - Experience handling confidential information - Ability to apply critical thinking and identify issues for problem solving - Ability to build strong relationships and influence others while working in a cross functional environment - Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodation’s experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan. - Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters - Experience working multiple projects or cases independently in environment with changing priorities Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Case Manager with Italian and English at Amazon Development Center (Romania) S.R.L. - A91. Skills: Disability Leave Services, Case management, Leave of absence, Disability events. Initiate inquiries about leave. Respond to inquiries about leave", "postedDate" : "2026-06-14T01:33:07.713", "createdAt" : "2026-06-14T01:33:07.713", "lastUpdated" : "2026-06-15T10:52:48.896", "ingestTimestamp" : "2026-06-14T01:33:07.713", "mongoId" : "6a25146674d8ee00a00bb82d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10440062/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Adjudicate leaves", "Review medical documentation", "Leverage duration guidelines", "Troubleshoot issues", "Remove barriers", "Solve problems", "Facilitate ramp-back plan", "Educate managers", "Educate business partners", "Communicate updates", "Maintain system records", "Coordinate with HR", "Coordinate with Safety", "Coordinate with Legal", "Coordinate with Payroll", "Coordinate with Benefits", "Critical thinking", "Disability Leave Services", "Case management", "Leave of absence", "Disability events", "Talent management", "Employee relations", "HR processes", "Organizational development", "Leave plans", "Disability plans", "Federal laws", "State laws", "Benefit plans", "MS Word", "MS Excel", "MS Access", "MS PowerPoint", "Case management systems" ], "skillCount" : 35, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3059e3f292fd229cf4bc65", "title" : "Junior Incident Manager (m/f/d)", "company" : "Yepoda", "industry" : "Operations", "salary" : { "min" : 42000.0, "max" : 55000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Incident Manager in Berlin, Germany, adjusted for the e-commerce industry and entry-level experience." }, "location" : "Berlin", "locations" : [ "Berlin" ], "timestamp" : "2026-06-16T11:21:23.293", "fingerprint" : "21d357bc32b639666b62a9e7afe7c82216b6f80ffcc41ef8f49992c13a8f7c2f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/yepoda/36600efe-870f-4343-82c2-ab79d73aee42/application", "externalId" : "36600efe-870f-4343-82c2-ab79d73aee42", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.5173885,13.3951309" } ], "locationText" : "Berlin, Germany", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Excel, GSheets", "professionalSkills" : [ "Project coordination", "Incident management" ], "majorSkills" : "Incident management, Process improvement", "majorSkillsList" : [ "Incident management", "Process improvement" ], "coreResponsibilities" : "Support coordination and resolution of operational incidents, Monitor and identify disruptions in processes, Escalate issues when needed, Drive structured incident management processes, Ensure clear communication, Ensure documentation, Ensure post-mortems, Maintain incident logs, Maintain root cause documentation, Maintain post-mortem analyses, Assist in defining incident response workflows, Assist in improving incident response workflows, Assist in defining SLAs, Assist in improving SLAs, Assist in defining escalation paths, Assist in improving escalation paths, Support implementation of preventive measures, Support implementation of optimized SOPs, Reduce recurring operational issues, Act as coordination point during incidents, Ensure stakeholders are aligned, Ensure stakeholders are informed", "teamCollaboration" : "Cross-functional coordination", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "K-Beauty; Clean beauty", "domainList" : [ "k-beauty", "clean-beauty" ], "domainSpecificKnowledge" : [ "K-Beauty", "Clean beauty" ], "toolProficiency" : [ "Notion", "Asana", "Monday.com" ], "communicationSkills" : "Clear communication", "documentationSkills" : "Documentation", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field, 1–2 years in operations, logistics, project coordination, or incident/support roles", "qualificationsPreferred" : "ERP system knowledge is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "ABOUT YEPODA CLEAN K-BEAUTY INNOVATION. NO COMPROMISES. Yepoda is a clean K-Beauty brand that actually proves it works. We make Korean skincare without any of the compromises. Everything is clinically tested, 100% vegan, and formulated above EU standards. So you get the innovation and the results that K-Beauty is known for, plus a real commitment to sustainability. And we make it genuinely fun and easy to use — skincare you actually look forward to. Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a certified B Corp™ and 1% for the Planet member, based in the heart of Berlin. Our products are available through our own online shop and, since March 2025, at Sephora Europe — online and in over 650 stores. With a team of 140+ brilliant individuals from around the world, we are actively shaping Yepoda's story every day. We’re looking for a Junior Incident Manager to join our Operational Excellence team and support the stability, reliability, and continuous improvement of our end-to-end business operations. You will play a key role in identifying, managing, and resolving operational incidents while helping us scale efficiently and sustainably. YOUR TASKS - Support the coordination and resolution of operational incidents across key business areas (e.g., Supply Chain, Customer Care, IT Systems, and Logistics). - Monitor and identify disruptions in processes and escalate issues when needed. - Drive structured incident management processes, ensuring clear communication, documentation, and post-mortems. - Maintain incident logs, root cause documentation, and post-mortem analyses to support continuous improvement. - Assist in defining and improving incident response workflows, SLAs, and escalation paths. - Support the implementation of preventive measures and optimized SOPs to reduce recurring operational issues. - Act as a reliable coordination point during incidents, ensuring stakeholders are aligned and informed. YOUR PROFILE - Education: Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field. - Experience: 1–2 years in operations, logistics, project coordination, or incident/support roles. - Technical Skills: Proficiency in Excel or GSheets and familiarity with project management tools (e.g., Notion, Asana, http://monday.comMonday.com). ERP system knowledge is a plus. - Soft Skills: Strong analytical, coordination, communication, and project management skills. - Hands-on: Eager to learn, take on new challenges, and move the company forward. WHAT WE OFFER - Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team. - Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand. - Inspiring Workspace: Located in the heart of Berlin's Prenzlauer Berg, a dog-friendly office, with free drinks and snacks. - Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery. - We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default. - Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family to keep your glow going! - Unique add-ons: Enjoy an Urban Sports membership package to help you stay active and healthy. Would you like to be part of the team? Then we'd love to hear from you! \uD83E\uDEF0✨ Make sure to apply by clicking on the “Apply for this job” button below. Please upload your CV and Cover Letter in English. Our Talent Acquisition team will review your application and get back to you as soon as possible. At Yepoda we are dedicated to providing equal employment opportunities to all individuals, regardless of race, color, ethnicity, ancestry, religion, national origin, citizenship, gender, gender identity or expression, sexual orientation, age, marital status, parental status, disability, or any other status protected by applicable law.", "summaryDescription" : "Junior Incident Manager (m/f/d) at Yepoda. Skills: Incident management, Process improvement. Support coordination and resolution of operational incidents. Monitor and identify disruptions in processes", "createdAt" : "2026-06-16T00:30:24.415", "lastUpdated" : "2026-06-16T11:21:23.293", "ingestTimestamp" : "2026-06-16T00:30:24.415", "mongoId" : "6a3059e3f292fd229cf4bc65", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Incident management", "Process improvement", "Project coordination", "Project management", "K-Beauty", "Clean beauty", "Notion", "Asana", "Monday.com" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "69c94a719bc74574cbbb3a53", "title" : "Senior Fraud Investigator, Vendor Investigations and Transaction Accuracy", "company" : "Amazon Development Centre (India) Private Limited", "industry" : "Investigation Loss Prevention, Risk Family, finance", "salary" : { "min" : 1750000.0, "max" : 2750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Fraud Investigator in Hyderabad, India, adjusted for Amazon's size and the e-commerce industry." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T01:53:17.879", "fingerprint" : "aa7b21ed843d90721f7abe83b750e77579887335b0ade6254fcc0839f020e2f7", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3194792/apply", "externalId" : "8c2d57a9-4405-4c95-bb0b-9db4400d0526", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "SQL", "professionalSkills" : [ "Vendor investigations", "Transaction accuracy", "Fraud prevention", "Financial data analysis", "Digital evidence analysis", "Case documentation", "Process improvement", "Risk management", "Compliance", "Audit" ], "hardSkillsList" : [ "Data analysis", "Digital evidence analysis", "Financial record analysis", "Case documentation", "Process streamlining" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Digital evidence analysis", "level" : "intermediate" }, { "name" : "Financial record analysis", "level" : "intermediate" }, { "name" : "Case documentation", "level" : "intermediate" }, { "name" : "Process streamlining", "level" : "intermediate" } ], "majorSkills" : "Fraud investigation, Data analysis, Detection systems", "majorSkillsList" : [ "Fraud investigation", "Data analysis", "Detection systems" ], "coreResponsibilities" : "Conduct investigations into suspected fraudulent vendor payments, Analyze complex datasets, Analyze digital evidence, Identify patterns, Build comprehensive cases, Develop detection systems, Implement detection systems, Develop prototypes, Implement prototypes, Identify new fraud schemes, Prevent fraudulent payments, Prepare detailed case summaries, Prepare evidence documentation, Communicate investigation results, Communicate strategic recommendations, Collaborate with cross-functional teams, Streamline investigation processes, Improve investigation efficiency, Establish reporting systems, Support investigation goals, Investigate complex financial fraud cases, Invent new ways to detect fraud", "teamCollaboration" : "Cross-functional teams; Finance; Legal; Technical teams; Accounts Payable; Global team members", "domainKnowledge" : "Vendor payment processes; Procurement-to-pay lifecycle; Vendor fraud schemes", "domainList" : [ "vendor-payment-processes", "procurement-to-pay-lifecycle", "vendor-fraud-schemes" ], "domainSpecificKnowledge" : [ "Vendor payment processes", "Procurement-to-pay lifecycle", "Vendor fraud schemes" ], "toolProficiency" : [ "Microsoft Office" ], "communicationSkills" : "Written communication; Present recommendations; Communicate results; Communicate recommendations", "documentationSkills" : "Document investigations; Evidence documentation", "problemSolvingSkills" : "Identify patterns; Analyze datasets; Identify fraud", "qualificationsBasic" : "Bachelor's degree or equivalent, 6+ years complex investigations experience, Advanced Microsoft Office knowledge, 1+ year SQL experience, Fraud investigations experience, SQL for data analysis, Analyze large datasets, Written communication skills, Experience with digital evidence, Experience with financial records, Experience with multiple data sources, 6+ years compliance experience, 6+ years audit experience, 6+ years risk management experience", "qualificationsPreferred" : "Financial crime investigation background, Forensic accounting background, Develop fraud detection systems, Develop analytical frameworks, Procurement-to-pay lifecycle knowledge, Vendor fraud schemes knowledge, Manage other investigators, Mentor other investigators, Amazon business operations familiarity, Large-scale enterprise environments familiarity, Leverage technology for improvements, Implement lean principles, Implement Six Sigma methodologies, Master's degree or equivalent, Intermediate SQL knowledge, Investigations case management experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Investigator, Retail Fraud Prevention Summary Join Amazon's Fraud Prevention team and help protect our financial systems by investigating and preventing fraudulent payments to suppliers and vendors globally. You'll work with sophisticated transactional data to identify emerging fraud schemes, lead complex investigations, and develop detection systems that stop fraud before it impacts our business. A Day in the Life As an Investigator for Retail Fraud Prevention, you'll dive into complex financial data to uncover patterns that signal potential fraud, waste, or abuse in our vendor payment processes. Your day might include analyzing large datasets and digital evidence to build a compelling case, collaborating with colleagues across Finance, Legal, and technical teams to validate your findings, and presenting clear recommendations to senior leaders. You'll also have opportunities to design new detection systems and refine investigation processes to improve how our team operates. This role sits at the intersection of data analysis and investigative work, where your insights directly influence how we protect Amazon's financial operations. About the Team We are a collaborative team within Finance Operations dedicated to detecting and preventing fraudulent payments across Amazon's global operations. Our work is grounded in data—we use signals from invoices, payments, and transactional records to identify threats and emerging fraud schemes. We partner closely with colleagues in Accounts Payable, Finance, Legal, and technical support to stay ahead of risks and protect the integrity of our financial systems. Our vision is to build a fraud prevention program that evolves with emerging threats, and we're looking for someone who shares our commitment to this mission and can help us develop other investigators and strengthen our detection capabilities. Key Job Responsibilities Conduct thorough investigations into suspected fraudulent vendor payments, analyzing complex datasets and digital evidence to identify patterns and build comprehensive cases Develop and implement detection systems and prototypes that identify new fraud schemes and prevent fraudulent payments from entering our financial system Prepare detailed case summaries and evidence documentation with clear findings and recommendations for stakeholders, Legal, and law enforcement referrals Communicate investigation results and strategic recommendations to senior leaders through periodic business reviews and updates Collaborate with cross-functional teams to streamline investigation processes, improve efficiency, and establish reporting systems that support investigation goals Basic Qualifications Bachelor's degree or equivalent 6+ years of complex investigations experience managing end to end investigations Knowledge of Microsoft Office products and applications at an advanced level minimum 1 year experience with SQL Experience conducting fraud investigations within procurement, accounts payable, or vendor payment processes Proficiency with SQL for data analysis and querying Demonstrated ability to analyze large datasets and identify patterns indicative of fraud or financial irregularities Strong written communication skills with the ability to document complex investigations clearly and concisely Experience working with digital evidence, financial records, and multiple data sources to support investigative conclusions Preferred Qualifications Background in financial crime investigation or forensic accounting Experience developing fraud detection systems or analytical frameworks Knowledge of procurement-to-pay lifecycle and common vendor fraud schemes Experience managing and mentoring other investigators Familiarity with Amazon's business operations or large-scale enterprise environments About the team We have a mission to prevent erroneous payments globally for Amazon. Our customers are Amazon's shareholders, as well as the teams that we support to close investigations. The individual will investigate complex financial fraud cases while inventing new ways to detect fraud. The individual will work with team members all over the globe including U.S., Costa Rica, Slovakia, India and U.K. Basic Qualifications: - Bachelor's degree or equivalent - 6+ years of compliance, audit or risk management experience - Knowledge of Microsoft Office products and applications at an advanced level Preferred Qualifications: - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent - Master's degree or equivalent - Knowledge of SQL at the intermediate level - Experience in investigations case management Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Senior Fraud Investigator, Vendor Investigations and Transaction Accuracy at Amazon Development Centre (India) Private Limited. Skills: Fraud investigation, Data analysis, Detection systems. Conduct investigations into suspected fraudulent vendor payments. Analyze complex datasets", "postedDate" : "2026-06-13T01:43:07.329", "createdAt" : "2026-06-13T01:43:07.329", "lastUpdated" : "2026-06-15T01:53:17.879", "ingestTimestamp" : "2026-06-13T01:43:07.329", "mongoId" : "69c94a719bc74574cbbb3a53", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3194792/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Digital evidence analysis", "Financial record analysis", "Case documentation", "Process streamlining", "Fraud investigation", "Detection systems", "Vendor investigations", "Transaction accuracy", "Fraud prevention", "Financial data analysis", "Process improvement", "Risk management", "Compliance", "Audit", "Vendor payment processes", "Procurement-to-pay lifecycle", "Vendor fraud schemes", "Microsoft Office" ], "skillCount" : 19, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a305191f292fd229cf02469", "title" : "Deputy Director, Government Incident Reporting Ops", "company" : "GovTech", "industry" : "Government", "salary" : { "min" : 185000.0, "max" : 275000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director-level Government Incident Reporting Operations Deputy Director in Singapore, adjusted for industry and company size." }, "location" : "CG CSG & GIROC", "locations" : [ "CG CSG & GIROC" ], "timestamp" : "2026-06-16T08:46:06.513", "fingerprint" : "217d1697772dfcb4376e23f730a59782133ad6dad892d228b35acff64872c2ad", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4004306201?gh_jid=4004306201", "externalId" : "4004306201", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Singapore", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Singapore", "experienceLevel" : "Director", "technicalSkills" : "IT infrastructure, Cybersecurity operations, Physical Security", "professionalSkills" : [ "Incident response", "Crisis management", "Operational risk", "Stakeholder management", "Process improvement", "Data analytics", "Pattern recognition" ], "hardSkillsList" : [ "Incident triage", "Risk assessment" ], "softSkillsList" : [ "Executive Communication", "High-Stakes Diplomacy", "Mental Agility", "Emotional Intelligence" ], "hardSkills" : [ { "name" : "Incident triage", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Executive Communication" }, { "name" : "High-Stakes Diplomacy" }, { "name" : "Mental Agility" }, { "name" : "Emotional Intelligence" } ], "majorSkills" : "Operational Leadership, Process Optimization, Knowledge Management, Talent Development", "majorSkillsList" : [ "Operational Leadership", "Process Optimization", "Knowledge Management", "Talent Development" ], "coreResponsibilities" : "Lead daily operations, Triage and validate submissions, Make critical judgment calls, Trigger escalation and containment, Review incident summaries, Present incident assessments, Drive continuous improvement initiatives, Streamline reporting workflow, Leverage technology for reporting, Foster a Just Culture, Transform incident data, Identify trends, Identify cross-domain vulnerabilities, Develop mechanisms for lessons learned, Institutionalize lessons learned, Mentor team officers, Develop team officers, Uplift technical literacy, Hone analytical capabilities", "teamCollaboration" : "Cross-agency sharing sessions; Senior leadership presentation; Multi-party ecosystems", "domainKnowledge" : "Whole-of-Government (WOG); Cybersecurity incidents; Data incidents; Physical security breaches; Service disruptions; Operational failures; IT infrastructure; Cybersecurity operations; Physical Security frameworks; Incident classification models; Threat landscapes; Risk matrix frameworks; Digital environments; Physical environments; Singapore Public Service; WOG governance structures; Inter-agency dynamics", "domainList" : [ "whole-of-government-wog", "cybersecurity-incidents", "data-incidents", "physical-security-breaches", "service-disruptions", "operational-failures", "it-infrastructure", "cybersecurity-operations", "physical-security-frameworks", "incident-classification-models", "threat-landscapes", "risk-matrix-frameworks", "digital-environments", "physical-environments", "singapore-public-service", "wog-governance-structures", "inter-agency-dynamics" ], "domainSpecificKnowledge" : [ "Whole-of-Government (WOG)", "Cybersecurity incidents", "Data incidents", "Physical security breaches", "Service disruptions", "Operational failures", "IT infrastructure", "Cybersecurity operations", "Physical Security frameworks", "Incident classification models", "Threat landscapes", "Risk matrix frameworks", "Digital environments", "Physical environments", "Singapore Public Service", "WOG governance structures", "Inter-agency dynamics" ], "communicationSkills" : "Executive communication; Plain-language briefs", "continuousLearning" : "Continuous learning culture", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Prevent systemic recurrence", "qualificationsBasic" : "8 years managing complex operations, Experience in large organizations, Ability to manage diverse stakeholders, Foundational knowledge across IT infrastructure, Foundational knowledge across Cybersecurity operations, Foundational knowledge across Physical Security frameworks, Familiarity with incident classification models, Familiarity with threat landscapes, Familiarity with standard risk matrix frameworks", "qualificationsPreferred" : "Public sector familiarity, Experience in operations design, Experience in process optimization", "rawDescription" : "Role Purpose The Deputy Director (DD), Government Incident Reporting Ops, leads a high-performing operational team responsible for centralizing, assessing, and managing the full spectrum of Whole-of-Government (WOG) incident reports across all Singapore Government agencies. The scope of coverage is multi-disciplinary, encompassing cybersecurity/data incidents, physical security breaches, public-facing service disruptions, and general operational failures. The DD ensures swift severity assessment, accurate fact-gathering, and seamless leadership escalation, while driving a WOG continuous learning culture to prevent systemic recurrence. Key Responsibilities Multi-Domain Operational Leadership Lead daily operations for the WOG Incident Reporting framework, ensuring all submissions across cyber, physical, and operational domains are triaged and validated accurately. Demonstrate sharp acumen to make critical judgment calls on complex, multi-domain incidents, ensuring appropriate escalation and containment strategies are triggered according to SOPs. Review and refine high-quality, high-stakes incident summaries and assessments for senior leadership presentation under tight timelines. Process Optimization & Culture Building Drive continuous improvement initiatives to streamline the reporting workflow, leveraging technology to make reporting frictionless and encourage timely submissions from all agencies. Foster a \"Just Culture\" across the public service, prioritizing psychological safety so agencies report incidents transparently without fear of blame. WOG Knowledge Management & Continuous Learning Transform diverse incident data into actionable insights, identifying trends and cross-domain vulnerabilities. Develop effective mechanisms (e.g., cross-agency sharing sessions, post-incident reviews, systemic playbooks) to ensure lessons are institutionalized WOG. Talent Development Mentor and develop team officers, uplifting their technical literacy across different incident domains and honing their analytical capabilities. Requirements & Qualifications Technical & Domain Knowledge (Critical) Cross-Domain Literacy: Strong foundational knowledge across IT infrastructure, Cybersecurity operations, and Physical Security frameworks. Must be able to speak the language of both tech engineers and physical security teams. Incident Triage Expertise: Familiarity with incident classification models, threat landscapes, and standard risk matrix frameworks across both digital and physical environments. Professional Experience Experience in Large-Scale Operations: At least 8 years of professional experience managing complex operations, incident response, crisis management, or operational risk. Organizational Scale: Proven track record of navigating and operating effectively within large, complex organizations (e.g., Multi-National Corporations (MNCs), major financial institutions, critical infrastructure operators, or public sector agencies). Stakeholder Management: Demonstrated ability to manage diverse, high-level stakeholders and navigate matrixed organizational structures or multi-party ecosystems. Public Sector Familiarity (Preferred but not mandatory): Prior experience within the Singapore Public Service, or a strong conceptual understanding of Whole-of-Government (WOG) governance structures and inter-agency dynamics, is highly advantageous. Private sector candidates with a strong adaptability to public sector governance are welcome to apply. Process Improvement: Experience in operations design or process optimization (e.g., Lean, Six Sigma, Agile) to simplify reporting workflows and drive efficiency. Critical Skills & Competencies Executive Communication: Exceptional command of written and spoken English. Ability to translate highly technical, ambiguous, or complex incidents (like a zero-day exploit or a complex supply-chain failure) into concise, plain-language briefs for senior management. High-Stakes Diplomacy: Ability to manage sensitive conversations with senior agency leaders, challenging an agency’s self-assessment firmly but tactfully to ensure proper treatment. Data Analytics & Pattern Recognition: Ability to look beyond individual incidents to identify systemic clusters or root causes across the government ecosystem. Key Personal Attributes Mental Agility & Resilience: Thrives in a high-pressure, fast-paced environment where variables change rapidly during concurrent crises. Emotional Intelligence (EQ): Essential for building trust with stressed reportees during an ongoing incident. Uncompromising Integrity: Absolute discretion in handling highly sensitive, restricted, or politically charged information.", "summaryDescription" : "Deputy Director, Government Incident Reporting Ops at GovTech. Skills: Operational Leadership, Process Optimization, Knowledge Management, Talent Development. Lead daily operations. Triage and validate submissions", "postedDate" : "2026-06-15T23:21:08.813", "createdAt" : "2026-06-15T23:21:08.813", "lastUpdated" : "2026-06-16T08:46:06.513", "ingestTimestamp" : "2026-06-15T23:21:08.813", "mongoId" : "6a305191f292fd229cf02469", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Incident triage", "Risk assessment", "Executive Communication", "High-Stakes Diplomacy", "Mental Agility", "Emotional Intelligence", "Operational Leadership", "Process Optimization", "Knowledge Management", "Talent Development", "Incident response", "Crisis management", "Operational risk", "Stakeholder management", "Process improvement", "Data analytics", "Pattern recognition", "Whole-of-Government (WOG)", "Cybersecurity incidents", "Data incidents", "Physical security breaches", "Service disruptions", "Operational failures", "IT infrastructure", "Cybersecurity operations", "Physical Security frameworks", "Incident classification models", "Threat landscapes", "Risk matrix frameworks", "Digital environments", "Physical environments", "Singapore Public Service", "WOG governance structures", "Inter-agency dynamics" ], "skillCount" : 34, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8bbe74d8ee00a097397f", "title" : "Project Manager (Incident Response)", "company" : "MOXFIVE", "industry" : "PMO", "salary" : { "min" : 80000.0, "max" : 120000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Remote", "locations" : [ "Remote" ], "certifications" : [ "CAPM", "PMP", "CSM" ], "timestamp" : "2026-06-15T05:22:05.118", "fingerprint" : "3d1634295f9f4c519ba215312b85f54aa5fdb74d333a0d872e01a70dca4acf3e", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/moxfive/67da822e-6f01-4495-be15-23a58c291040/application", "externalId" : "67da822e-6f01-4495-be15-23a58c291040", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Financial tracking", "Budget monitoring", "Time tracking", "Project accounting" ], "hardSkills" : [ { "name" : "Financial tracking", "level" : "intermediate" }, { "name" : "Budget monitoring", "level" : "intermediate" }, { "name" : "Time tracking", "level" : "intermediate" }, { "name" : "Project accounting", "level" : "intermediate" } ], "majorSkills" : "Incident response, Project management, Client communication", "majorSkillsList" : [ "Incident response", "Project management", "Client communication" ], "coreResponsibilities" : "Coordinate incident response projects, Align technical workstreams, Serve as connection to clients, Serve as connection to technical teams, Serve as connection to legal counsel, Serve as connection to stakeholders, Own project documentation, Generate Statements of Work, Generate change orders, Generate level of efforts, Compile status updates, Distribute status updates, Monitor project budgets, Track time, Track expenses, Flag scope creep, Coordinate scheduling for meetings, Coordinate scheduling for technical activities, Coordinate scheduling for stakeholder briefings, Identify project risks, Surface project risks, Contribute to process improvement, Contribute to system improvement", "teamCollaboration" : "Cross-functional workstreams; Client coordination; Technical team coordination; Legal counsel coordination; Stakeholder coordination", "projectManagementSkills" : [ "Project coordination", "Project management", "Milestone logging", "Deliverable scheduling", "Call cadence management", "Scope creep management", "Risk identification" ], "domainKnowledge" : "Incident response; Cybersecurity; IT services; Ransomware attacks; Forensics; Restoration; Remediation; Legal documentation; Client communications", "domainList" : [ "incident-response", "cybersecurity", "it-services", "ransomware-attacks", "forensics", "restoration", "remediation", "legal-documentation", "client-communications" ], "domainSpecificKnowledge" : [ "Incident response", "Cybersecurity", "IT services", "Ransomware attacks", "Forensics", "Restoration", "Remediation", "Legal documentation", "Client communications" ], "toolProficiency" : [ "Microsoft Office", "Excel", "PowerPoint", "Salesforce", "HubSpot" ], "communicationSkills" : "Status reports; Client-facing documentation; Stakeholder briefings", "documentationSkills" : "Project documentation; Trackers; Status reports; Milestone logs; Deliverable schedules; Call cadence", "continuousLearning" : "Process improvement; System improvement", "problemSolvingSkills" : "Complexity management", "specialRequirements" : "On-call schedule rotation", "outcomesObjectives" : "Keep projects organized; Shape client experience; Keep response on track; Maintain client trust; Engagements close with precision; Engagements close with professionalism", "qualificationsBasic" : "3+ years project coordination experience, 3+ years project management experience, Bachelor's degree or equivalent experience", "qualificationsPreferred" : "Background in consulting, Background in professional services, Background in client-facing coordination, Exposure to cybersecurity, Exposure to IT services, Exposure to incident response, Experience generating SOWs, Experience generating proposals, Experience generating contract documentation, Familiarity with legal requirements, Familiarity with insurance requirements, Experience with CRM systems, CAPM certification, PMP certification, CSM certification, Actively working toward certification", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Project Manager (Incident Response) Who You Are You are the person who makes chaos look manageable. When a cyberattack hits and five workstreams are spinning at once, you're the one holding the center, tracking every moving part, keeping every stakeholder informed, and making sure nothing falls through the cracks. You don't need to speak fluent threat actor, but you know exactly what needs to happen next and who needs to know about it. You speak with clients just as fluently as you speak with the technical team. You know the difference between a status update that actually helps and one that just creates more questions. You've managed projects under pressure before, and you've learned that in high-stakes environments, precision and calm are superpowers. You're wired for complexity. Juggling 5–8 concurrent engagements doesn't overwhelm you, it's where you do your best work. You care about the details that others overlook, because you know those details are what keep a response on track and a client's trust intact. Why You Matter You'll be joining MOXFIVE as a Project Manager supporting our Incident Response practice - the operational backbone that keeps our engagements running when organizations need us most. When ransomware strikes, the technical work is only part of the story. Forensics, restoration, remediation, legal documentation, client communications all must move simultaneously, and someone has to orchestrate it all. That's you. You're the reason our technical teams can stay focused on the response itself, our clients stay informed without feeling lost, and our engagements close with the precision and professionalism MOXFIVE is known for. Your work doesn't just keep projects organized. It directly shapes how organizations experience one of the most stressful moments they'll ever face. What You'll Do - Coordinate incident response projects across concurrent technical workstreams keeping everything and everyone aligned - Serve as the connection between clients, technical teams, legal counsel, and internal MOXFIVE stakeholders - Own project documentation: trackers, status reports, milestone logs, deliverable schedules, call cadence. They must be accurate, complete, and always current - Generate Statements of Work, change orders, and level of efforts with clear scope and pricing - Compile and distribute timely status updates that tell the story of where an engagement stands - Monitor project budgets, track time and expenses, and flag potential scope creep before they become a problem - Coordinate scheduling for client meetings, technical activities, and stakeholder briefings across a portfolio of active engagements - Identify and surface project risks early, working with stakeholders to keep things on course - Participate in a rotating on-call schedule (roughly once every six weeks) to support active incident response operations - Contribute to the ongoing improvement of MOXFIVE's project management processes and systems What You'll Bring - 3+ years of project coordination or project management experience, ideally in consulting, professional services, or technology environments - Exceptional organizational skills and meticulous attention to detail, you manage multiple concurrent projects without losing track of what matters - Strong written and verbal communication skills, with the ability to create clear, confident status reports and client-facing documentation - Proficiency with project management platforms - Advanced skills in Microsoft Office, particularly Excel and PowerPoint - Comfort interfacing with clients, partners, and senior stakeholders in fast-moving, high-pressure situations - Financial tracking experience - budget monitoring, time tracking, and basic project accounting - A process-oriented mindset with an eye for where things can be done better - Bachelor's degree in business, communications, or a related field. Or the equivalent in real-world experience Bonus points for: - Background in consulting, professional services, or client-facing coordination roles - Exposure to cybersecurity, IT services, or incident response environments - Experience generating SOWs, proposals, or contract documentation - Familiarity with legal or insurance-related project requirements - Experience with CRM systems like Salesforce or HubSpot - CAPM, PMP, CSM, or other project management certification (or actively working toward one)", "summaryDescription" : "Project Manager (Incident Response) at MOXFIVE. Skills: Incident response, Project management, Client communication. Coordinate incident response projects. Align technical workstreams", "createdAt" : "2026-06-13T22:06:35.396", "lastUpdated" : "2026-06-15T05:22:05.118", "ingestTimestamp" : "2026-06-13T22:06:35.396", "mongoId" : "6a2c8bbe74d8ee00a097397f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 120000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Financial tracking", "Budget monitoring", "Time tracking", "Project accounting", "Incident response", "Project management", "Client communication", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Project coordination", "Milestone logging", "Deliverable scheduling", "Call cadence management", "Scope creep management", "Risk identification", "Cybersecurity", "IT services", "Ransomware attacks", "Forensics", "Restoration", "Remediation", "Legal documentation", "Client communications", "CAPM", "PMP", "CSM", "Microsoft Office", "Excel", "PowerPoint", "Salesforce", "HubSpot" ], "skillCount" : 36, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Cybersecurity", "llmIndustryConfidence" : 0.95 }, { "id" : "69fc49954c40e2acd1a8298c", "title" : "Seasonal Surgical Tech First Assist - Open Heart", "company" : "InterHealth Staffing", "industry" : "Healthcare", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Mid-level Surgical Tech First Assist in Brooksville, United States, with adjustments for the healthcare industry and temporary employment type." }, "location" : "United States-Florida-Brooksville", "locations" : [ "United States-Florida-Brooksville", "
TGH Brooksville (TGHBRKSV)
17240 Cortez Boulevard

Brooksville, 34601

" ], "certifications" : [ "BLS" ], "timestamp" : "2026-06-16T03:47:28.989", "fingerprint" : "0069f72446b685c12e5b2f2f158d4d719f799f659c655a27641d5ab90e25dbb6", "source" : "taleo", "language" : "en", "applyUrl" : "https://tgh.taleo.net/careersection/ex/jobdetail.ftl?job=674748", "externalId" : "674748", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brooksville", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5552719,-82.3878709" } ], "locationText" : "Brooksville, Florida, United States", "employmentType" : "TEMPORARY", "minimumEducation" : "High School", "experienceMinYears" : 1, "professionalSkills" : [ "Surgical support", "Patient preparation", "Bleeding control", "Wound dressing", "Post-operative care" ], "hardSkillsList" : [ "Surgical technique", "Instrument handling", "Suture closing", "Staple closing" ], "hardSkills" : [ { "name" : "Surgical technique", "level" : "intermediate" }, { "name" : "Instrument handling", "level" : "intermediate" }, { "name" : "Suture closing", "level" : "intermediate" }, { "name" : "Staple closing", "level" : "intermediate" } ], "majorSkills" : "Surgical First Assist, Surgical Technology", "majorSkillsList" : [ "Surgical First Assist", "Surgical Technology" ], "coreResponsibilities" : "Support surgeons during surgical procedures, Position patients prior to surgery, Prep patients prior to surgery, Use instruments for visibility, Control bleeding, Close surgery sites using sutures, Close surgery sites using staples, Dress wounds properly, Collaborate with doctors, Collaborate with surgical team members, Ensure proper post-operative care", "teamCollaboration" : "Surgical team members", "domainKnowledge" : "Open heart surgery", "domainList" : [ "open-heart-surgery" ], "domainSpecificKnowledge" : [ "Open heart surgery" ], "toolProficiency" : [ "Surgical instruments" ], "qualificationsBasic" : "Graduate of a certified surgical technician program, Graduate of a recognized first assistant training program, 1 year experience as surgical tech, BLS required", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "InterHealth Staffing is a for-profit staffing division of TGH committed to providing patients with excellent and compassionate care. Positions range from permanent clinical float roles (Full time or Part Time) to Seasonal 13-week assignments with significantly higher base pay. As the region’s leading safety net hospital, Tampa General is committed to providing area residents with world-class and compassionate health care ranging from the simplest to the most complex medical services. Provides direct support to surgeons during surgical procedures. Positioning and prepping patients prior to surgery, ensuring clear visibility for the surgeon by using instruments such as retractors and sponges, controlling bleeding, closing surgery sites using sutures or staples and properly dressing wounds. They also collaborate with doctors and other surgical team members to ensure proper post-operative care of patients High School diploma or equivalent. Graduate of a certified surgical technician program and a recognized first assistant training program. At least one year experience as a surgical tech is required. BLS required. Brooksville", "summaryDescription" : "Seasonal Surgical Tech First Assist - Open Heart at InterHealth Staffing. Skills: Surgical First Assist, Surgical Technology. Support surgeons during surgical procedures. Position patients prior to surgery", "createdAt" : "2026-06-14T18:55:06.801", "lastUpdated" : "2026-06-16T03:47:28.989", "ingestTimestamp" : "2026-06-14T18:55:06.801", "mongoId" : "69fc49954c40e2acd1a8298c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Surgical technique", "Instrument handling", "Suture closing", "Staple closing", "Surgical First Assist", "Surgical Technology", "Surgical support", "Patient preparation", "Bleeding control", "Wound dressing", "Post-operative care", "Open heart surgery", "BLS", "Surgical instruments" ], "skillCount" : 14, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e43ff8b1b0376634c965", "title" : "Case Manager with French and English", "company" : "Amazon Czech Republic Services s.r.o. - G88", "industry" : "Administrative Support, Human Resources, global corporate", "salary" : { "min" : 750000.0, "max" : 1050000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Case Manager in Prague, Czech Republic, adjusted for mid-seniority and the e-commerce industry." }, "location" : "Prague, Prague, CZE", "locations" : [ "Prague, Prague, CZE" ], "timestamp" : "2026-06-15T11:07:15.067", "fingerprint" : "a1a38058d1938ff8d85be819b53b32f4a604d7a6010ba98065e5329bdc8fbc82", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3070837/apply", "externalId" : "50e4a263-2bb8-4e01-b66f-541720e77f44", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "state" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0864234,14.4156772" } ], "locationText" : "Prague, Prague, Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Case management", "Benefit administration", "Compliance", "Problem solving", "Relationship building", "Influencing others" ], "hardSkillsList" : [ "Adjudicate leaves", "Leverage duration guidelines", "Troubleshoot issues", "Remove barriers", "Respond to issues", "Identify problems", "Solve problems", "Ramp-back plan", "Educate managers", "Communicate updates", "Maintain system records" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Adjudicate leaves", "level" : "intermediate" }, { "name" : "Leverage duration guidelines", "level" : "intermediate" }, { "name" : "Troubleshoot issues", "level" : "intermediate" }, { "name" : "Remove barriers", "level" : "intermediate" }, { "name" : "Respond to issues", "level" : "intermediate" }, { "name" : "Identify problems", "level" : "intermediate" }, { "name" : "Solve problems", "level" : "intermediate" }, { "name" : "Ramp-back plan", "level" : "intermediate" }, { "name" : "Educate managers", "level" : "intermediate" }, { "name" : "Communicate updates", "level" : "intermediate" }, { "name" : "Maintain system records", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Case management, Disability management, Leave of absence, Employee relations", "majorSkillsList" : [ "Case management", "Disability management", "Leave of absence", "Employee relations" ], "coreResponsibilities" : "Initiate inquiries about leave, Respond to inquiries about leave, Provide holistic case management, Review medical documentation, Adjudicate leaves, Leverage duration guidelines, Support oversight of leave, Assess case management plan, Adjust case management plan, Address sensitive situations, Respond to sensitive situations, Troubleshoot issues, Seek to remove barriers, Respond to employee impacting issues, Ensure right communication occurs, Identify problems, Solve problems, Facilitate return to work, Facilitate ramp-back plan, Educate managers, Educate business partners, Communicate updates to employees, Communicate updates to stakeholders, Ensure compliance with regulations, Ensure compliance with policy, Maintain system records, Consult with third party administrator, Coordinate with HR, Coordinate with Safety, Coordinate with Legal, Coordinate with Payroll, Coordinate with Benefits, Coordinate with other departments, Coordinate with other systems, Perform other duties", "teamCollaboration" : "Cross functional environment; Consult with third party; Coordinate with HR; Coordinate with Safety; Coordinate with Legal; Coordinate with Payroll; Coordinate with Benefits", "domainKnowledge" : "Leave plans; Disability plans; Federal regulations; State regulations; Benefit plans", "domainList" : [ "leave-plans", "disability-plans", "federal-regulations", "state-regulations", "benefit-plans" ], "domainSpecificKnowledge" : [ "Leave plans", "Disability plans", "Federal regulations", "State regulations", "Benefit plans" ], "toolProficiency" : [ "MS Word", "MS Excel", "MS Access", "MS Outlook", "MS PowerPoint" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Maintain system records; Accurate information; Timely information", "problemSolvingSkills" : "Problem solving; Identify issues; Troubleshoot issues", "qualificationsBasic" : "High School Diploma, Bachelor's degree or equivalent experience, Customer service or HR experience, Case management experience, Leave & Disability management experience, Intermediate MS Word proficiency, Intermediate MS Excel proficiency, Intermediate MS Access proficiency, Intermediate MS Outlook proficiency, Intermediate MS PowerPoint proficiency, Very good French (B2 CEFR), Very good English (B2 CEFR)", "qualificationsPreferred" : "Ability to apply critical thinking, Ability to identify issues, Ability to build relationships, Ability to influence others, Cross functional environment experience, Time management skills, Ownership of deliverables, Demonstrated communication skills, Prior Leave experience, Prior Accommodations experience, Case management systems experience, Reviewing cases for eligibility, Determining leave pay benefits, Establishing case management plan, Executing case management plan, Guidance to employees or managers, Working multiple projects independently, Working with confidential information, Very good Arabic (B2 CEFR)", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "*This role is office-based in Prague, Czech Republic only. At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Other duties as assigned Basic Qualifications: • High School Diploma • Bachelor’s degree from accredited university or equivalent experience • Experience in customer service or Human Resource management or Case management or Leave & Disability management role • Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint • Very good proficiency in written and verbal in French (B2 CEFR) and English (B2 CEFR). Preferred Qualifications: - Ability to apply critical thinking and identify issues for problem solving - Ability to build strong relationships and influence others while working in a cross functional environment - Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan. - Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters - Experience working multiple projects or cases independently in environment with changing priorities - Experience working with confidential information. - Very good proficiency in written and verbal in Arabic (B2 CEFR) would be beneficial. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Case Manager with French and English at Amazon Czech Republic Services s.r.o. - G88. Skills: Case management, Disability management, Leave of absence, Employee relations. Initiate inquiries about leave. Respond to inquiries about leave", "postedDate" : "2026-06-13T20:02:30.500", "createdAt" : "2026-06-13T20:02:30.500", "lastUpdated" : "2026-06-15T11:07:15.067", "ingestTimestamp" : "2026-06-13T20:02:30.500", "mongoId" : "68c2e43ff8b1b0376634c965", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3070837/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Adjudicate leaves", "Leverage duration guidelines", "Troubleshoot issues", "Remove barriers", "Respond to issues", "Identify problems", "Solve problems", "Ramp-back plan", "Educate managers", "Communicate updates", "Maintain system records", "Critical thinking", "Case management", "Disability management", "Leave of absence", "Employee relations", "Benefit administration", "Compliance", "Problem solving", "Relationship building", "Influencing others", "Leave plans", "Disability plans", "Federal regulations", "State regulations", "Benefit plans", "MS Word", "MS Excel", "MS Access", "MS Outlook", "MS PowerPoint" ], "skillCount" : 31, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7bd274d8ee00a094b368", "title" : "Incident Commander, Program Manager", "company" : "Block", "industry" : "FinTech", "salary" : { "min" : 175000.0, "max" : 245000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Incident Commander, Program Manager in Oakland, CA, adjusted for Block's size and the FinTech industry." }, "location" : "US - CA - Oakland", "locations" : [ "US - CA - Oakland" ], "timestamp" : "2026-06-15T03:42:48.826", "fingerprint" : "68a553691f3791e241a3cc080c0d0cd3be79c274b2d15d91becd333ede12ad4a", "source" : "greenhouse", "language" : "en", "applyUrl" : "http://block.xyz/careers/jobs/5124221008?gh_jid=5124221008", "externalId" : "5124221008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Oakland", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.8044557,-122.2713560" } ], "locationText" : "Oakland, California, United States", "experienceMinYears" : 7, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "majorSkills" : "Incident management, Crisis response, Program management", "majorSkillsList" : [ "Incident management", "Crisis response", "Program management" ], "coreResponsibilities" : "Lead incident commander, Direct real-time response, Coordinate cross-functional teams, Accountability for incident escalation, Accountability for containment, Accountability for remediation, Accountability for resolution, Document incident timelines, Maintain incident timelines, Document key decisions, Maintain key decisions, Document supporting evidence, Maintain supporting evidence, Oversee incident report preparation, Manage internal communication channels, Share accurate updates, Facilitate post-incident reviews, Identify lessons learned, Improve incident preparedness, Improve incident response", "teamCollaboration" : "Cross-functional teams; Legal; Compliance; Engineering; Product; Customer Success", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Economic empowerment; Operational resilience; Responsible innovation", "domainList" : [ "economic-empowerment", "operational-resilience", "responsible-innovation" ], "domainSpecificKnowledge" : [ "Economic empowerment", "Operational resilience", "Responsible innovation" ], "documentationSkills" : "Incident reports", "qualificationsBasic" : "7+ years incident management, 5+ years project management", "rawDescription" : "Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role Block's Critical Incident Management Team (CIMT) plays an important role in protecting our operations, customers, and regulatory standing in the face of significant business incidents. As our organization continues to grow, we are expanding our incident command capabilities to ensure fast, coordinated, and effective responses to high-impact events. As an Incident Commander within the Risk organization, you will be at the center of Block's response to complex, high-stakes incidents, helping maintain our operational resilience and uphold our commitment to responsible innovation. You Will Be the lead incident commander for high-severity incidents across Block's ecosystem, including fraud events, customer-impacting issues, regulatory matters, and escalated incidents. Direct the real-time response and coordination among cross-functional teams such as Legal, Compliance, Engineering, Product, and Customer Success Be the central point of accountability for incident escalation, containment, remediation, and resolution Document and maintain detailed incident timelines, key decisions, and supporting evidence throughout the lifecycle of the incident Oversee the preparation of final incident reports Manage internal communication channels and ensure accurate, updates are shared with stakeholders at all levels Facilitate post-incident reviews to identify lessons learned and improve incident preparedness and response You Have 7 + years of Proven experience in incident management, crisis response, or a related role within a high-stakes operational environment 5+ years of Project management, especially under time-sensitive and high-pressure conditions Understanding of regulatory and compliance considerations in the financial services or technology space We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U. S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U. S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $163,600—$245,400 USD Zone B: $152,200—$228,200 USD Zone C: $144,000—$216,000 USD Zone D: $135,800—$203,600 USD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Privacy Policy", "summaryDescription" : "Incident Commander, Program Manager at Block. Skills: Incident management, Crisis response, Program management. Lead incident commander. Direct real-time response", "postedDate" : "2026-06-13T20:34:06.477", "createdAt" : "2026-06-13T20:34:06.477", "lastUpdated" : "2026-06-15T03:42:48.826", "ingestTimestamp" : "2026-06-13T20:34:06.477", "mongoId" : "6a2c7bd274d8ee00a094b368", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 245000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Incident management", "Crisis response", "Program management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Project management", "Economic empowerment", "Operational resilience", "Responsible innovation" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "69f9b8034c40e2acd11140bd", "title" : "Case Manager with Dutch and English", "company" : "Amazon Development Center (Romania) S.R.L. - A91", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 750000.0, "max" : 1100000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Case Manager roles in Prague, Czech Republic, adjusted for mid-seniority and the technology industry, with a remote work mode." }, "location" : "ROU", "locations" : [ "ROU" ], "timestamp" : "2026-06-15T07:33:08.639", "fingerprint" : "ce9e561698adf414501214b90b2114e519c5663229571ce07c71455294a7d9d4", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10409924/apply", "externalId" : "7c75a2d6-cdcf-466f-9513-74b53c9a1daf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0874654,14.4212535" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Slovakia", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Czech Republic; Poland; Slovakia; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Case management", "Leave management", "Disability management", "Benefit administration", "Holistic case management", "Compliance management", "Relationship building", "Influencing others" ], "hardSkillsList" : [ "Adjudicate leaves", "Leverage duration guidelines", "Troubleshoot issues", "Remove barriers", "Solve problems", "Facilitate ramp-back plan", "Educate managers", "Educate business partners", "Communicate updates", "Maintain system records", "Coordinate with HR", "Coordinate with Safety", "Coordinate with Legal", "Coordinate with Payroll", "Coordinate with Benefits" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Adjudicate leaves", "level" : "intermediate" }, { "name" : "Leverage duration guidelines", "level" : "intermediate" }, { "name" : "Troubleshoot issues", "level" : "intermediate" }, { "name" : "Remove barriers", "level" : "intermediate" }, { "name" : "Solve problems", "level" : "intermediate" }, { "name" : "Facilitate ramp-back plan", "level" : "intermediate" }, { "name" : "Educate managers", "level" : "intermediate" }, { "name" : "Educate business partners", "level" : "intermediate" }, { "name" : "Communicate updates", "level" : "intermediate" }, { "name" : "Maintain system records", "level" : "intermediate" }, { "name" : "Coordinate with HR", "level" : "intermediate" }, { "name" : "Coordinate with Safety", "level" : "intermediate" }, { "name" : "Coordinate with Legal", "level" : "intermediate" }, { "name" : "Coordinate with Payroll", "level" : "intermediate" }, { "name" : "Coordinate with Benefits", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Case management, Disability management, Leave of absence, Employee relations", "majorSkillsList" : [ "Case management", "Disability management", "Leave of absence", "Employee relations" ], "coreResponsibilities" : "Initiate inquiries about leave, Respond to inquiries about leave, Initiate inquiries about disability events, Respond to inquiries about disability events, Initiate inquiries about benefits, Respond to inquiries about benefits, Initiate inquiries about options, Respond to inquiries about options, Serve as point of contact, Provide holistic case management, Review medical documentation, Adjudicate leaves, Comply with leave plans, Comply with federal laws, Comply with state laws, Comply with benefit plans, Leverage duration guidelines, Use best practice tools, Use Amazon resources, Support oversight of leave, Critically assess case management plan, Adjust case management plan, Address sensitive situations, Respond to sensitive situations, Troubleshoot issues, Seek to remove barriers, Respond to employee impacting issues, Ensure right communication occurs, Identify problems, Solve problems, Facilitate smooth return to work, Facilitate ramp-back plan, Educate managers on concerns, Educate managers on needs, Educate business partners on concerns, Educate business partners on needs, Communicate regular updates to employees, Communicate regular updates to stakeholders, Ensure compliance with standard work, Ensure compliance with regulations, Ensure compliance with company policy, Maintain system records, Consult with third party administrator, Coordinate with third party administrator, Partner with third party administrator, Consult with HR, Coordinate with HR, Partner with HR, Consult with Safety, Coordinate with Safety, Partner with Safety, Consult with Legal, Coordinate with Legal, Partner with Legal, Consult with Payroll, Coordinate with Payroll, Partner with Payroll, Consult with Benefits, Coordinate with Benefits, Partner with Benefits, Consult with team members, Coordinate with team members, Partner with team members, Consult with other departments, Coordinate with other departments, Partner with other departments, Consult with systems, Coordinate with systems, Partner with systems, Perform other duties as assigned", "teamCollaboration" : "Cross-functional environment; Coordinate with departments; Partner with departments", "domainKnowledge" : "Leave of absence; Disability events; Accommodation services; Federal regulations; State regulations; Benefit plans", "domainList" : [ "leave-of-absence", "disability-events", "accommodation-services", "federal-regulations", "state-regulations", "benefit-plans" ], "domainSpecificKnowledge" : [ "Leave of absence", "Disability events", "Accommodation services", "Federal regulations", "State regulations", "Benefit plans" ], "toolProficiency" : [ "MS Word", "MS Excel", "MS Access", "MS PowerPoint", "MS Outlook" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Maintain system records; Accurate information; Timely documentation", "problemSolvingSkills" : "Critical thinking; Identify issues; Problem solving; Troubleshoot issues; Solve problems", "qualificationsBasic" : "High School Diploma, Bachelor's degree or equivalent, Experience in customer service, Experience in Human Resource management, Experience in Case management, Experience in Leave & Disability management, Intermediate proficiency in MS Word, Intermediate proficiency in MS Excel, Intermediate proficiency in MS Access, Intermediate proficiency in MS Outlook, Intermediate proficiency in MS PowerPoint, Very good proficiency in Dutch (B2 CEFR), Very good proficiency in English (B2 CEFR)", "qualificationsPreferred" : "Ability to apply critical thinking, Ability to identify issues for problem solving, Ability to build relationships, Ability to influence others, Time management, Ownership of deliverables, Demonstrated communication skills, Prior Leave experience, Prior Accommodation’s experience, Experience using case management systems, Experience reviewing cases for eligibility, Experience determining appropriate leave pay benefits, Experience determining appropriate disability pay benefits, Experience establishing case management plan, Experience executing case management plan, Experience providing guidance to employees on leave, Experience providing guidance to managers on leave, Experience providing guidance on disability plan, Experience providing guidance on accommodation, Experience providing guidance on human resources, Experience providing guidance on benefits, Experience providing guidance on employee matters, Experience working multiple projects independently, Experience working cases independently, Experience working with confidential information", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Poland, Slovakia and Czech Republic.* (!) Please submit your CV in English. At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Other duties as assigned Basic Qualifications: - High School Diploma - Bachelor's degree or equivalent - Experience in customer service or Human Resource management or Case management or Leave & Disability management role - Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint - Very good proficiency in written and verbal in Dutch (B2 CEFR) and English (B2 CEFR). Preferred Qualifications: - Ability to apply critical thinking and identify issues for problem solving - Ability to build strong relationships and influence others while working in a cross functional environment - Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodation’s experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan. - Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters - Experience working multiple projects or cases independently in environment with changing priorities - Experience working with confidential information. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Case Manager with Dutch and English at Amazon Development Center (Romania) S.R.L. - A91. Skills: Case management, Disability management, Leave of absence, Employee relations. Initiate inquiries about leave. Respond to inquiries about leave", "postedDate" : "2026-06-13T19:12:55.151", "createdAt" : "2026-06-13T19:12:55.151", "lastUpdated" : "2026-06-15T07:33:08.639", "ingestTimestamp" : "2026-06-13T19:12:55.151", "mongoId" : "69f9b8034c40e2acd11140bd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10409924/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Adjudicate leaves", "Leverage duration guidelines", "Troubleshoot issues", "Remove barriers", "Solve problems", "Facilitate ramp-back plan", "Educate managers", "Educate business partners", "Communicate updates", "Maintain system records", "Coordinate with HR", "Coordinate with Safety", "Coordinate with Legal", "Coordinate with Payroll", "Coordinate with Benefits", "Critical thinking", "Case management", "Disability management", "Leave of absence", "Employee relations", "Leave management", "Benefit administration", "Holistic case management", "Compliance management", "Relationship building", "Influencing others", "Disability events", "Accommodation services", "Federal regulations", "State regulations", "Benefit plans", "MS Word", "MS Excel", "MS Access", "MS PowerPoint", "MS Outlook" ], "skillCount" : 36, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a660d74d8ee00a062bbb1", "title" : "Case Manager with Spanish and English", "company" : "Amazon Czech Republic Services s.r.o.", "industry" : "Human Resources, amazonian experience and tech", "salary" : { "min" : 750000.0, "max" : 1100000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Case Manager in Prague, Czech Republic, adjusted for the technology industry and bilingual (Spanish/English) requirements." }, "location" : "CZE", "locations" : [ "CZE" ], "timestamp" : "2026-06-15T07:00:32.189", "fingerprint" : "d92c4d7ca77830e6fda0a543745f3c85e12081812590382c5784441b13e6f282", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10442391/apply", "externalId" : "f9741f11-a8ca-4389-8e3d-ba3fdfddd45a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0874654,14.4212535" }, { "country" : "Poland", "continent" : "eu", "workMode" : "remote" }, { "country" : "Slovakia", "continent" : "eu", "workMode" : "remote" }, { "country" : "Czech Republic", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Prague, Czech Republic; Poland; Slovakia; Czech Republic", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Case management", "Leave management", "Disability management", "Benefit administration" ], "hardSkillsList" : [ "Adjudicate leaves", "Compliance with laws", "Compliance with policies", "System record maintenance" ], "hardSkills" : [ { "name" : "Adjudicate leaves", "level" : "intermediate" }, { "name" : "Compliance with laws", "level" : "intermediate" }, { "name" : "Compliance with policies", "level" : "intermediate" }, { "name" : "System record maintenance", "level" : "intermediate" } ], "majorSkills" : "Case management, Leave of absence, Disability events, Spanish language", "majorSkillsList" : [ "Case management", "Leave of absence", "Disability events", "Spanish language" ], "coreResponsibilities" : "Initiate inquiries about leave and disability events, Respond to inquiries about leave and disability events, Provide holistic case management services, Review medical documentation, Adjudicate leaves in compliance with plans, Leverage duration guidelines, Leverage best practice tools, Leverage Amazon resources, Oversight of a leave event, Assess case management plan, Adjust case management plan, Address sensitive situations, Respond to sensitive situations, Troubleshoot issues, Remove barriers before, during, or after leave, Respond to employee impacting issues during leave, Ensure right communication occurs, Identify problems, Solve problems with limited information, Facilitate smooth return to work, Facilitate ramp-back plan, Educate managers on employee concerns, Educate business partners on employee concerns, Communicate regular updates to employees, Communicate regular updates to stakeholders, Ensure compliance with standard work, Ensure compliance with federal regulations, Ensure compliance with state regulations, Ensure compliance with company policy, Maintain system records, Consult with third-party administrator, Coordinate with third-party administrator, Partner with third-party administrator, Consult with HR, Coordinate with HR, Partner with HR, Consult with Safety, Coordinate with Safety, Partner with Safety, Consult with Legal, Coordinate with Legal, Partner with Legal, Consult with Payroll, Coordinate with Payroll, Partner with Payroll, Consult with Benefits, Coordinate with Benefits, Partner with Benefits, Consult with team members, Coordinate with team members, Partner with team members, Consult with other departments, Coordinate with other departments, Partner with other departments, Consult with other systems, Coordinate with other systems, Partner with other systems, Perform other duties as assigned", "teamCollaboration" : "Cross-functional environment; Partner with third-party administrator; Consult with HR; Coordinate with HR; Partner with HR; Consult with Safety; Coordinate with Safety; Partner with Safety; Consult with Legal; Coordinate with Legal; Partner with Legal; Consult with Payroll; Coordinate with Payroll; Partner with Payroll; Consult with Benefits; Coordinate with Benefits; Partner with Benefits; Consult with team members; Coordinate with team members; Partner with team members; Consult with other departments; Coordinate with other departments; Partner with other departments; Consult with other systems; Coordinate with other systems; Partner with other systems", "domainKnowledge" : "Leave of absence plans; Disability plans; Federal laws; State laws; Benefit plans", "domainList" : [ "leave-of-absence-plans", "disability-plans", "federal-laws", "state-laws", "benefit-plans" ], "domainSpecificKnowledge" : [ "Leave of absence plans", "Disability plans", "Federal laws", "State laws", "Benefit plans" ], "toolProficiency" : [ "MS Word", "MS Excel", "MS Access", "MS Outlook", "MS PowerPoint" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Maintain system records", "problemSolvingSkills" : "Problem solving; Troubleshoot issues; Identify problems; Solve problems", "qualificationsBasic" : "Bachelor's degree or equivalent experience, Customer service, HR management, Case management, or Leave & Disability management experience, Intermediate MS Word, Excel, Access, Outlook, PowerPoint proficiency, Very good written and verbal Spanish (B2 CEFR), Very good written and verbal English (B2 CEFR)", "qualificationsPreferred" : "Critical thinking and problem-solving ability, Relationship building and influencing ability, Cross-functional environment experience, Time management and ownership of deliverables, Demonstrated communication skills (verbal and written), Prior Leave and/or Accommodation’s experience, Experience using case management systems, Experience reviewing cases for eligibility, Experience determining appropriate leave/disability pay benefits, Experience establishing/executing case management plan, Experience guiding employees/managers on leave, disability, HR, benefits, Experience working multiple projects independently, Experience in environment with changing priorities, Experience working with confidential information", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Poland, Slovakia and Czech Republic.* (!) Please submit your CV in English. At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Other duties as assigned Basic Qualifications: - Bachelor’s degree from accredited university or equivalent experience - Experience in customer service or Human Resource management or Case management or Leave & Disability management role - Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint - Very good proficiency in written and verbal in Spanish (B2 CEFR) and English (B2 CEFR). - • Bachelor’s degree from accredited university or equivalent experience - • Experience in customer service or Human Resource management or Case management or Leave & Disability management role - • Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint - • Very good proficiency in written and verbal in Spanish (B2 CEFR) and English (B2 CEFR). Preferred Qualifications: - Ability to apply critical thinking and identify issues for problem solving - Ability to build strong relationships and influence others while working in a cross functional environment - Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodation’s experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan. - Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters - Experience working multiple projects or cases independently in environment with changing priorities - Experience working with confidential information. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Case Manager with Spanish and English at Amazon Czech Republic Services s.r.o.. Skills: Case management, Leave of absence, Disability events, Spanish language. Initiate inquiries about leave and disability events. Respond to inquiries about leave and disability events", "postedDate" : "2026-06-13T18:52:40.508", "createdAt" : "2026-06-13T18:52:40.508", "lastUpdated" : "2026-06-15T07:00:32.189", "ingestTimestamp" : "2026-06-13T18:52:40.508", "mongoId" : "6a2a660d74d8ee00a062bbb1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10442391/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Adjudicate leaves", "Compliance with laws", "Compliance with policies", "System record maintenance", "Case management", "Leave of absence", "Disability events", "Spanish language", "Leave management", "Disability management", "Benefit administration", "Leave of absence plans", "Disability plans", "Federal laws", "State laws", "Benefit plans", "MS Word", "MS Excel", "MS Access", "MS Outlook", "MS PowerPoint" ], "skillCount" : 21, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "assist with incident investigations and corrective action plans jobs", "metadata" : { "title" : "assist with incident investigations and corrective action plans" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 55980, "totalPages" : 1120, "hasNext" : true, "hasPrevious" : false } }

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