Amazon Development Center (Romania) S.R.L. - A91
Technology
CaseManagerwithItalianandEnglish
“Case Manager with Italian and English at Amazon Development Center (Romania) S.R.L. - A91. Skills: Disability Leave Services, Case management, Leave of absence, Disability events. Initiate inquiries about leave. Respond to inquiries about leave”
Industry & Context.
Problem solving; Troubleshooting
Rotational shifts, Weekend shifts
What They're Looking For.
Must Have
Bachelor's degree or equivalent, High School Diploma, Experience in customer service, Experience in Human Resource management, Experience in Case management, Experience in Leave & Disability management, Intermediate proficiency in MS Word, Intermediate proficiency in MS Excel, Intermediate proficiency in MS Access, Intermediate proficiency in MS Outlook, Intermediate proficiency in MS PowerPoint, Very good proficiency in Italian, Very good proficiency in English
Nice to Have
Experience handling confidential information, Ability to apply critical thinking, Ability to identify issues for problem solving, Ability to build relationships, Ability to influence others, Work in a cross functional environment, Time management, Ownership of deliverables, Demonstrated communication skills, Prior Leave experience, Prior Accommodation’s experience, Experience using case management systems, Experience reviewing cases for eligibility, Experience determining leave pay benefits, Experience determining disability pay benefits, Experience establishing case management plan, Experience executing case management plan, Experience providing guidance to employees, Experience providing guidance to managers, Experience working multiple projects independently, Experience in environment with changing priorities
What You'll Do.
Initiate inquiries about leave
Respond to inquiries about leave
Initiate inquiries about disability
Respond to inquiries about disability
Initiate inquiries about benefits
Respond to inquiries about benefits
Initiate inquiries about options
Respond to inquiries about options
Provide holistic case management services
Review medical documentation
Leverage duration guidelines
Use best practice tools
Oversight of a leave event
Assess case management plan
Adjust case management plan
Address sensitive situations
Respond to sensitive situations
Seek to remove barriers
Respond to employee impacting issues
Ensure right communication occurs
Facilitate smooth return to work
Facilitate ramp-back plan
Educate managers on employee concerns
Educate managers on employee needs
Educate business partners on employee concerns
Educate business partners on employee needs
Communicate regular updates to employees
Communicate regular updates to stakeholders
Ensure compliance with standard work
Ensure compliance with federal regulations
Ensure compliance with state regulations
Ensure compliance with company policy
Maintain system records
Consult with third party administrator
Coordinate with third party administrator
Coordinate with Safety
Coordinate with Legal
Coordinate with Payroll
Consult with Benefits
Coordinate with Benefits
Consult with team members
Coordinate with team members
Consult with other departments
Coordinate with other departments
Consult with other systems
Coordinate with other systems
Perform other duties as assigned
Work on rotational shifts
How You'll Work.
Team & Collaboration
Cross-functional environment; Partner with third party administrator; Partner with HR; Partner with Safety; Partner with Legal; Partner with Payroll; Partner with Benefits; Partner with team members; Partner with other departments
Communication Scope
Verbal communication; Written communication
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