ABACUS
Technology
ProjectManager,IncidentResponse
Neural analysis suggests this role is
optimal for Manager candidates.
“Project Manager, Incident Response at ABACUS. Skills: Incident response, Project delivery, Client management. Coordinate external technical projects. Follow established core processes”
What You'll Achieve.
Result in progressive change; Result in secure enhancements; Establish ownership of direction; Ensure parties are aligned; Deliver strategic initiatives; Achieve high customer satisfaction scores; Keep projects profitable; Not skimp on quality
Industry & Context.
Troubleshoot issues; Sort through chaos; Make order; Uncover hidden gems; Scale roadblocks; Dodge roadblocks; Blast through roadblocks
On-call rotation, Work into evenings, Work into weekends, Work into holidays, Minimal travel, Open to travel
What They're Looking For.
Must Have
5 years of experience delivering IT waterfall projects, Managed projects as assigned PM, Owned client-facing projects, Experience with systems and virtualization, Exposure to enterprise infrastructures, Adaptable approach to working hours, Open to travel when needed
Nice to Have
Four-year degree in relevant field, PMP certification
What You'll Do.
Coordinate external technical projects
Follow established core processes
Follow project templates
Lead Professional Services stand-ups
Review monitoring data
Provide security-enhancing solutions
Maintain billable utilization targets
Generate mandatory reports
Update mandatory reports daily
Meet project deadlines
Exceed project deadlines
Keep projects profitable
Measure project success
Leverage cost variance
Leverage schedule variance
Contribute to customer satisfaction
Record change details
Record work notes in ServiceNow
Identify process improvement opportunities
Execute project deliverables
Transition deliverables to stakeholders
Perform approved changes
Communicate project status internally
Communicate project status externally
Provide project follow-ups
Provide requested feedback
How You'll Work.
Team & Collaboration
Cross-functional teams; Client calls; Internal communication; External communication
Communication Scope
Client-facing communication; Verbal communication; Writing skills; Professional wording; Grammatically pristine; Clear communication; Effective communication; Persuasive communication; Translate technical to C-Suite; Convey energy; Convey confidence; Convey interest; Convey competence; Convey professionalism; Convey trustworthiness
Process & Methodology
Project management, Waterfall projects, Process management, Methodologies
Full Job Description
Job Summary: As our Incident Response Project Manager, you will be primarily dedicated to external, client-facing projects within our Incident Response team. You will be the driving force behind successful, thorough, and robust project deliverables that result in progressive change and secure enhancements to our client’s technical environments.As the primary face of the team on client calls, you will field questions, establish trust, and set precedent as the go-to person for all incident-related matters. You will be tasked with understanding the current state of an incident, establishing ownership of the overall direction of containment and recovery, and ensuring all parties are aligned with the verticals defined. Constantly in sync with the primary lead engineer leading containment and recovery strategies and delivering agreed-upon strategic initiatives to all parties, you will work as part of a dynamic, flexing team – ready to respond at a moment’s notice mapping into your team's on-call rotation. This position will report directly to our Director of Incident Response PMO. Responsibilities (including, but not limited to): Project Management Coordinates multiple, external technical projects from inception to completion: Follows established core processes, project templates, and methodologies Takes a lead in Professional Services stand-ups review event logs, Syslogs, monitoring data, and memory dumps to troubleshoot issues. Security-enhancing solutions for systems and applications (including MFA and endpoint protection). Metrics Measuring Success Maintains billable utilization targets Ensures all mandatory reports are generated and updated daily Meets or exceeds deadlines for all assigned projects Keeps projects profitable while not skimping on quality Leverages cost variance and schedule variance formulas to measure project success Contributes to the team’s attainment of high customer satisfaction scores on project delivery Records complete change details, time wor
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