Yepoda
E-Commerce
JuniorIncidentManager(m/f/d)
Neural analysis suggests this role is
optimal for Entry candidates.
“Junior Incident Manager (m/f/d) at Yepoda. Skills: Incident management, Process improvement. Support coordination and resolution of operational incidents. Monitor and identify disruptions in processes”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field, 1–2 years in operations, logistics, project coordination, or incident/support roles
Nice to Have
ERP system knowledge is a plus
What You'll Do.
Support coordination and resolution of operational incidents
Monitor and identify disruptions in processes
Escalate issues when needed
Drive structured incident management processes
Ensure clear communication
Maintain incident logs
Maintain root cause documentation
Maintain post-mortem analyses
Assist in defining incident response workflows
Assist in improving incident response workflows
Assist in defining SLAs
Assist in improving SLAs
Assist in defining escalation paths
Assist in improving escalation paths
Support implementation of preventive measures
Support implementation of optimized SOPs
Reduce recurring operational issues
Act as coordination point during incidents
Ensure stakeholders are aligned
Ensure stakeholders are informed
How You'll Work.
Team & Collaboration
Cross-functional coordination
Communication Scope
Clear communication
Process & Methodology
Project management
Full Job Description
ABOUT YEPODA CLEAN K-BEAUTY INNOVATION. NO COMPROMISES. Yepoda is a clean K-Beauty brand that actually proves it works. We make Korean skincare without any of the compromises. Everything is clinically tested, 100% vegan, and formulated above EU standards. So you get the innovation and the results that K-Beauty is known for, plus a real commitment to sustainability. And we make it genuinely fun and easy to use — skincare you actually look forward to. Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a certified B Corp™ and 1% for the Planet member, based in the heart of Berlin. Our products are available through our own online shop and, since March 2025, at Sephora Europe — online and in over 650 stores. With a team of 140+ brilliant individuals from around the world, we are actively shaping Yepoda's story every day. We’re looking for a Junior Incident Manager to join our Operational Excellence team and support the stability, reliability, and continuous improvement of our end-to-end business operations. You will play a key role in identifying, managing, and resolving operational incidents while helping us scale efficiently and sustainably. YOUR TASKS - Support the coordination and resolution of operational incidents across key business areas (e.g., Supply Chain, Customer Care, IT Systems, and Logistics). - Monitor and identify disruptions in processes and escalate issues when needed. - Drive structured incident management processes, ensuring clear communication, documentation, and post-mortems. - Maintain incident logs, root cause documentation, and post-mortem analyses to support continuous improvement. - Assist in defining and improving incident response workflows, SLAs, and escalation paths. - Support the implementation of preventive measures and optimized SOPs to reduce recurring operational issues. - Act as a reliable coordination point during incidents, ensuring stakeholders are aligned and informed. YOUR PROFILE - Education: Bach
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