Amazon Development Center (Romania) S.R.L. - A91
Technology
CaseManagerwithDutchandEnglish
“Case Manager with Dutch and English at Amazon Development Center (Romania) S.R.L. - A91. Skills: Case management, Disability management, Leave of absence, Employee relations. Initiate inquiries about leave. Respond to inquiries about leave”
Industry & Context.
Critical thinking; Identify issues; Problem solving; Troubleshoot issues; Solve problems
What They're Looking For.
Must Have
High School Diploma, Bachelor's degree or equivalent, Experience in customer service, Experience in Human Resource management, Experience in Case management, Experience in Leave & Disability management, Intermediate proficiency in MS Word, Intermediate proficiency in MS Excel, Intermediate proficiency in MS Access, Intermediate proficiency in MS Outlook, Intermediate proficiency in MS PowerPoint, Very good proficiency in Dutch (B2 CEFR), Very good proficiency in English (B2 CEFR)
Nice to Have
Ability to apply critical thinking, Ability to identify issues for problem solving, Ability to build relationships, Ability to influence others, Time management, Ownership of deliverables, Demonstrated communication skills, Prior Leave experience, Prior Accommodation’s experience, Experience using case management systems, Experience reviewing cases for eligibility, Experience determining appropriate leave pay benefits, Experience determining appropriate disability pay benefits, Experience establishing case management plan, Experience executing case management plan, Experience providing guidance to employees on leave, Experience providing guidance to managers on leave, Experience providing guidance on disability plan, Experience providing guidance on accommodation, Experience providing guidance on human resources, Experience providing guidance on benefits, Experience providing guidance on employee matters, Experience working multiple projects independently, Experience working cases independently, Experience working with confidential information
What You'll Do.
Initiate inquiries about leave
Respond to inquiries about leave
Initiate inquiries about disability events
Respond to inquiries about disability events
Initiate inquiries about benefits
Respond to inquiries about benefits
Initiate inquiries about options
Respond to inquiries about options
Serve as point of contact
Provide holistic case management
Review medical documentation
Comply with leave plans
Comply with federal laws
Comply with state laws
Comply with benefit plans
Leverage duration guidelines
Use best practice tools
Support oversight of leave
Critically assess case management plan
Adjust case management plan
Address sensitive situations
Respond to sensitive situations
Seek to remove barriers
Respond to employee impacting issues
Ensure right communication occurs
Facilitate smooth return to work
Facilitate ramp-back plan
Educate managers on concerns
Educate managers on needs
Educate business partners on concerns
Educate business partners on needs
Communicate regular updates to employees
Communicate regular updates to stakeholders
Ensure compliance with standard work
Ensure compliance with regulations
Ensure compliance with company policy
Maintain system records
Consult with third party administrator
Coordinate with third party administrator
Partner with third party administrator
Coordinate with Safety
Coordinate with Legal
Coordinate with Payroll
Consult with Benefits
Coordinate with Benefits
Partner with Benefits
Consult with team members
Coordinate with team members
Partner with team members
Consult with other departments
Coordinate with other departments
Partner with other departments
Coordinate with systems
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Cross-functional environment; Coordinate with departments; Partner with departments
Communication Scope
Verbal communication; Written communication
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