{ "count" : 148322, "data" : [ { "id" : "69fab9fc4c40e2acd17a839c", "title" : "Program Manager, Customer Experience and Insights Team", "company" : "Amazon.com Services LLC", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, alexa and amazon devices", "salary" : { "min" : 74200.0, "max" : 129800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Hawthorne, California, USA", "locations" : [ "Hawthorne, California, USA" ], "timestamp" : "2026-06-15T01:47:27.490", "fingerprint" : "bcd0e336b4fe7548791e2152ebf3942837a72fc8aa73015b560b98bfbc1ac1b5", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10412060/apply", "externalId" : "f2f45f95-f3c1-420e-9b49-a6e49dfc6b4c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hawthorne", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.9128272,-118.3426122" } ], "locationText" : "Hawthorne, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "AI, Machine learning, Generative AI, Automation", "professionalSkills" : [ "Customer experience", "Data intelligence", "Stakeholder management", "AI strategy", "Operational efficiency", "Program execution", "Process optimization", "Change management", "AI adoption" ], "hardSkillsList" : [ "Root cause analysis", "Data analysis", "Workflow design", "Process implementation", "Performance measurement", "Risk identification" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Workflow design", "level" : "intermediate" }, { "name" : "Process implementation", "level" : "intermediate" }, { "name" : "Performance measurement", "level" : "intermediate" }, { "name" : "Risk identification", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "AI-powered insights, Cross-functional execution, Customer experience transformation", "majorSkillsList" : [ "AI-powered insights", "Cross-functional execution", "Customer experience transformation" ], "coreResponsibilities" : "Leverage generative AI tools daily, Develop AI-assisted workflows, Apply machine learning to analyze data, Pioneer new AI applications, Train partners on AI adoption, Manage programs/projects, Analyze operational data, Drive continuous improvement, Define program requirements, Mobilize teams, Drive goal achievement, Design scalable SOPs, Design intake workflows, Design program frameworks, Optimize cross-team processes, Implement change management, Measure performance using KPIs, Balance time, quality, resource trade-offs, Identify risks, Escalate appropriately, Mentor junior team members, Build team AI capability, Partner with cross-functional teams, Prepare executive-level analytics, Prepare executive-level reporting, Lead stakeholders through process transitions, Communicate program status, Communicate program risks, Communicate program decisions, Facilitate meetings, Facilitate working sessions, Facilitate decision-making forums, Build cross-functional partnerships, Track performance against goals, Analyze performance against goals, Optimize performance against goals", "teamCollaboration" : "Cross-functional teams; Product teams; Engineering teams; Finance teams; Operations teams", "projectManagementSkills" : [ "Program management", "Project management", "Change management" ], "domainKnowledge" : "Customer support operations; Contact center environments; Consumer electronics; Smart home technology; Subscription services", "domainList" : [ "customer-support-operations", "contact-center-environments", "consumer-electronics", "smart-home-technology", "subscription-services" ], "domainSpecificKnowledge" : [ "Customer support operations", "Contact center environments", "Consumer electronics", "Smart home technology", "Subscription services" ], "toolProficiency" : [ "Amazon Quick Suite", "Bedrock", "PartyRock", "JIRA", "Confluence", "Asana" ], "communicationSkills" : "Executive presentations; Reporting", "documentationSkills" : "Documentation development", "innovationCreativity" : "AI innovation", "problemSolvingSkills" : "Root cause analysis; Data-driven decision making", "outcomesObjectives" : "Reduce friction; Elevate customer experience; Improve efficiency; Reduce delivery timelines", "qualificationsBasic" : "3+ years program/project management, Cross-functional tech/non-tech teams, Use data/metrics for improvements, Apply AI tools to workflows, Analyze operational/business data, Design/implement AI-enabled SOPs, Partner with cross-functional teams, Lead process transitions, Written/verbal communication skills, Present program status to leadership", "qualificationsPreferred" : "Pilot AI-assisted workflows, Business operations background, Define/track operational KPIs, Familiarity with consumer electronics, Lean/Six Sigma experience, Influence senior stakeholders, Assess resource trade-offs, Manage program goals with AI tracking", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Ring and Blink teams are making neighborhoods safer with innovative security products and services — from the Doorbells and Cameras to endless features accessed in the App’s. The Ring and Blink Customer Support teams help bring this mission to life every day by supporting our neighbors at every point in their journey with us. The Customer Experience & Insights Team (CEIT) is pioneering AI-driven customer experience transformation. We leverage artificial intelligence, machine learning, and automation to identify and resolve root causes of customer contacts at scale — from purchase and first product setup, to subscribing to a Protect Plan, and everything in between. By combining AI-powered insights with strategic execution, CEIT drives meaningful improvements that reduce friction and elevate the overall customer experience. As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is responsible for designing and driving resolution of customer contact drivers and pain points through AI-powered data intelligence, machine learning-assisted workflows, scalable automation frameworks, and strategic stakeholder management. You will leverage generative AI tools daily to accelerate decision-making, surface hidden patterns in customer data, and build intelligent workflows that scale across the organization. Your tactical execution and AI-enabled cross-functional collaboration will directly impact Ring and Blink's ability to deliver an exceptional customer experience — at scale. Key job responsibilities AI Strategy & Innovation: Leverage generative AI tools (Amazon Quick Suite, Bedrock, PartyRock) daily to identify root causes, surface insights, and accelerate decision-making. Develop AI-assisted workflows and intelligent automation that scale organization-wide as best practices. Apply machine learning to analyze customer contact data at scale, identifying defects and patterns impossible to detect manually. Pioneer new AI applications within CEIT and contribute to team AI strategy development. Train cross-functional partners on AI adoption and champion AI-forward problem-solving. Stay current on emerging AI/ML technologies to enhance operational efficiency and customer experience Program Management & Execution: Manage small-to-medium programs and complex cross-team projects with limited oversight. Analyze operational data to identify trends, root causes, and improvement opportunities. Drive continuous improvement by identifying inefficiencies, defects, and customer pain points. Define program requirements, mobilize teams, and drive goal achievement. Design scalable SOPs, intake workflows, and program frameworks. Optimize cross-team processes to improve efficiency and delivery timelines. Implement change management strategies and measure performance using KPIs. Balance time, quality, and resource trade-offs while identifying risks and escalating appropriately. Mentor junior team members and build team AI capability through hands-on training. Stakeholder Engagement & Communication: Partner with cross-functional teams (Product, Engineering, Finance, Operations) to align priorities. Prepare executive-level analytics and reporting weekly and monthly for VP and C-suite stakeholders. Lead stakeholders through process transitions with training and documentation. Communicate program status, risks, and decisions to leaders up to three tiers above level. Facilitate meetings, working sessions, and decision-making forums. Build cross-functional partnerships to amplify program impact. Track, analyze, and optimize performance against established goals. Basic Qualifications: - 3+ years of program or project management experience - Experience working cross functionally with tech and non-tech teams - Experience using data and metrics to determine and drive improvements - Hands-on experience applying AI tools (e.g., generative AI, machine learning platforms, automation software) to operational workflows, reporting, or decision-making processes with measurable efficiency gains - Demonstrated ability to analyze operational and business performance data (e.g., KPIs, SLAs, cost metrics) to identify trends, surface root causes, and develop actionable recommendations - Proven experience designing, documenting, and implementing AI-enabled SOPs, intelligent intake workflows, and automated operational frameworks that improve efficiency and reduce friction - Track record of partnering with cross-functional teams (Finance, Product, Engineering, Operations) to align on priorities and drive program outcomes without direct authority - Experience leading teams and stakeholders through process transitions, including training development, documentation, and adoption tracking - Strong written and verbal communication skills with demonstrated ability to present program status, risks, and recommendations to senior leadership (3+ tiers above level) - Proficiency with AI-enhanced project management tools such as JIRA, Confluence, Asana, or equivalent platforms for tracking milestones, dependencies, and deliverables Preferred Qualifications: - Experience contributing to or piloting AI-assisted workflows, automation initiatives, or emerging technology adoption within an operations context - Background in business operations, customer support operations, or contact center environments with measurable impact on efficiency or cost reduction - Metrics & AI-Powered Experience defining and tracking operational KPIs using AI-generated dashboards, machine learning insights, and adjusting programs based on predictive analytics - Familiarity with consumer electronics, smart home technology, subscription services, or similar high-volume customer-facing businesses leveraging AI for customer experience improvement - Exposure to Lean, Six Sigma, or similar continuous improvement methodologies combined with AI/automation applications in business operations - Demonstrated ability to influence senior stakeholders and drive alignment across technical and non-technical audiences in ambiguous, fast-paced environments - Ability to assess resource trade-offs, identify cost-saving opportunities, and communicate financial impact of operational decisions to leadership - Experience managing program goals with AI-powered tracking and delivering weekly/monthly reporting to VP/CEO level stakeholders Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Hawthorne - 74,200.00 - 129,800.00 USD annually", "summaryDescription" : "Program Manager, Customer Experience and Insights Team at Amazon.com Services LLC. Skills: AI-powered insights, Cross-functional execution, Customer experience transformation. Leverage generative AI tools daily. Develop AI-assisted workflows", "postedDate" : "2026-06-13T07:24:09.761", "createdAt" : "2026-06-13T07:24:09.761", "lastUpdated" : "2026-06-15T01:47:27.490", "ingestTimestamp" : "2026-06-13T07:24:09.761", "mongoId" : "69fab9fc4c40e2acd17a839c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10412060/apply", "salaryAnnualMin" : 74200, "salaryAnnualMax" : 129800, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Root cause analysis", "Data analysis", "Workflow design", "Process implementation", "Performance measurement", "Risk identification", "Leadership", "AI-powered insights", "Cross-functional execution", "Customer experience transformation", "Customer experience", "Data intelligence", "Stakeholder management", "AI strategy", "Operational efficiency", "Program execution", "Process optimization", "Change management", "AI adoption", "Program management", "Project management", "Customer support operations", "Contact center environments", "Consumer electronics", "Smart home technology", "Subscription services", "Amazon Quick Suite", "Bedrock", "PartyRock", "JIRA", "Confluence", "Asana" ], "skillCount" : 32, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 1476.7527, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a306f02f292fd229cfe3cdf", "title" : "Customer Experience Team Manager - English Team", "company" : "Agoda", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "MYR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Kuala Lumpur, Malaysia, with adjustments for the hospitality industry and company size." }, "location" : "Kuala Lumpur, Malaysia", "locations" : [ "Kuala Lumpur", "Malaysia" ], "timestamp" : "2026-06-16T10:28:37.888", "fingerprint" : "c90665ee7a7415974eed66bf342585a0c8001a576757942ee26243b22f1d64ed", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/agoda/jobs/8006970", "externalId" : "8006970", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kuala Lumpur", "country" : "Malaysia", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "3.1516964,101.6942371" } ], "locationText" : "Kuala Lumpur, Malaysia", "experienceLevel" : "Manager", "rawDescription" : "About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team: Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity: Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology? We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager based in Kuala Lumpur, you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity. In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team manager of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal. Understand the team members’ strengths, weaknesses and motivations. The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team. You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting our international contact center network. In this Role, you'll get to: Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met Provide constructive feedback - Coach, mentor, motivate and evaluate the performance of the team on a regular basis. Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success. Ensure the proper and effective implementation of new and existing customer service structures & procedures Understand & analyze traffic reports, proactively make suggestions for improvement Monitor team attendance, document infractions and implement corrective action Assist with planning/organizing the proper coverage & align staffing Supervise the quality assurance process and related training of staff members to ensure quality customer service. Participate in recruitment activities (screening, interviewing) Act as a backup of Operations Manager if needed What you'll Need to Succeed: Minimum 2 years experience in a team lead role within a contact center environment. In this role you will be leading a team of 15 customer experience agents. Excellent English communication skills (verbal & written). Willing to work in shifting schedule. Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance. Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments Must be able to handle multiple projects and effectively manage different timelines Proven experience and knowledge in effective hiring, training, coaching and people management practices Experience in managing remote teams is an advantage Proficiency in Microsoft products including Word, Excel and PowerPoint #kualalumpur Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.", "summaryDescription" : "Customer Experience Team Manager - English Team at Agoda", "postedDate" : "2026-06-16T01:15:31.531", "createdAt" : "2026-06-16T01:15:31.531", "lastUpdated" : "2026-06-16T10:28:37.888", "ingestTimestamp" : "2026-06-16T01:15:31.531", "mongoId" : "6a306f02f292fd229cfe3cdf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 1004.46686, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c926c74d8ee00a0985bd1", "title" : "Program Manager - Customer Experience", "company" : "Blueprint Technologies", "industry" : "Technology", "salary" : { "min" : 100000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-15T09:53:27.087", "fingerprint" : "5d8ced111c56005ec995cf0cd566e379dfd6313e1311b9e6a06d8e7a0bcb2182", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/8003490", "externalId" : "8003490", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Program execution", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Status reporting", "Program insights" ], "hardSkillsList" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting" ], "hardSkills" : [ { "name" : "Workback planning", "level" : "intermediate" }, { "name" : "Execution management", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "UAT program management", "level" : "intermediate" }, { "name" : "Phased rollout management", "level" : "intermediate" }, { "name" : "Iterative rollout management", "level" : "intermediate" }, { "name" : "Cross-functional coordination", "level" : "intermediate" }, { "name" : "Presentation development", "level" : "intermediate" }, { "name" : "Status reporting", "level" : "intermediate" } ], "majorSkills" : "Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning", "majorSkillsList" : [ "Program execution", "Customer experience initiatives", "Cross-functional coordination", "Readiness planning" ], "coreResponsibilities" : "Drive program execution, Drive resolution, Communicate tradeoffs, Plan UAT programs, Execute UAT programs, Define validation phases, Manage phased deployments, Coordinate participant onboarding, Coordinate participant access, Coordinate participant training, Coordinate participant logistics, Synthesize feedback, Manage staged rollout processes, Facilitate feedback loops, Facilitate office hours, Facilitate iteration cycles, Maintain issue tracking, Maintain feedback tracking, Maintain resolution tracking, Partner with engineering teams, Partner with customer experience teams, Partner with readiness teams, Align timelines, Align deliverables, Translate feedback, Prioritize inputs, Ensure alignment across workstreams, Coordinate readiness activities, Coordinate training, Coordinate communications, Coordinate launch preparation, Manage asset development, Manage publication workflows, Manage compliance approvals, Ensure deliverables are complete, Develop presentations, Develop executive updates, Provide status reporting, Provide program insights, Build stakeholder relationships", "teamCollaboration" : "Cross-functional stakeholders; Engineering teams; Field teams; Customer experience teams; Readiness teams; Parallel workstreams", "projectManagementSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT programs", "Phased rollouts", "Iterative rollouts" ], "domainKnowledge" : "Customer experience; Program delivery; Readiness planning; Post-incident engagement", "domainList" : [ "customer-experience", "program-delivery", "readiness-planning", "post-incident-engagement" ], "domainSpecificKnowledge" : [ "Customer experience", "Program delivery", "Readiness planning", "Post-incident engagement" ], "toolProficiency" : [ "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "communicationSkills" : "Written communication; Verbal communication; Presentation skills; Executive updates", "continuousLearning" : "Professional growth; Development opportunities", "problemSolvingSkills" : "Problem-solving; Actionable insights", "outcomesObjectives" : "Successful rollout; Successful adoption; Maintain customer trust; Restore customer trust", "qualificationsBasic" : "5-7+ years program management, Workback planning experience, Execution management experience, Risk mitigation experience, Run UAT programs experience, Run pilots experience, Phased rollouts experience, Iterative rollouts experience, Cross-functional coordination skills, Excellent communication skills, PowerPoint expertise, Operate in ambiguous environments, Organizational skills, Problem-solving skills, Time management skills, Experience with collaboration tools, Experience with project tracking tools, Experience with document collaboration platforms, 1+ year enterprise environment experience", "qualificationsPreferred" : "PMP or PMI certification, Agile/SCRUM methodologies experience, Ring-based deployment familiarity, Experimental rollout frameworks familiarity, Customer experience programs experience, Readiness programs experience, Enablement programs experience, Work with engineering teams experience, Proficiency with modern collaboration tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role You will serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives. Operating in a fast-paced, ambiguous environment, you will act as the connective layer between program strategy and operational delivery—partnering with cross-functional stakeholders, engineering teams, and field teams to ensure successful rollout and adoption of programs. This role is highly execution-focused and requires strong ownership of workback planning, stakeholder alignment, and iterative rollout processes. You will play a key role in ensuring customer trust is maintained and restored through structured program delivery, readiness planning, and post-incident engagement frameworks. Key Responsibilities Program Execution proactively drive resolution and communicate tradeoffs UAT & Validation Ownership Plan and execute User Acceptance Testing (UAT) programs end-to-end Define validation phases and manage phased (“ring-based”) deployments Coordinate participant onboarding, access, training, and logistics Capture and synthesize feedback into structured, actionable insights Phased Rollouts & Iteration Manage staged rollout processes with clear entry and exit criteria Facilitate feedback loops, office hours, and iteration cycles Maintain centralized tracking of issues, feedback, and resolutions Cross-Functional Coordination Partner with engineering, customer experience, and readiness teams to align timelines and deliverables Translate user and field feedback into clear, prioritized inputs Ensure alignment across parallel workstreams to avoid fragmentation Readiness & Enablement Coordinate readiness activities including training, communications, and launch preparation Manage asset development, publication workflows, and compliance approvals Ensure deliverables are complete, clear, and ready for scaled distribution Stakeholder Communication & Reporting Develop high-quality presentations and executive-ready updates Provide clear, timely status reporting and program insights Build strong relationships with stakeholders across multiple organizational levels Required Qualifications 5–7+ years of program or project management experience Proven experience in workback planning, execution management, and risk mitigation Experience running UAT programs, pilots, or phased/iterative rollouts Strong cross-functional coordination skills without direct authority Excellent communication skills (written, verbal, and presentation), including PowerPoint expertise Ability to operate effectively in ambiguous, fast-moving environments Strong organizational, problem-solving, and time management skills Experience using collaboration and productivity tools (e.g., SharePoint, project tracking tools, document collaboration platforms) Prior experience working within a large enterprise environment (minimum 1 year) Preferred Qualifications PMP or PMI certification Experience with Agile/SCRUM methodologies Familiarity with ring-based deployment or experimental rollout frameworks Experience in customer experience, readiness, or enablement programs Experience working alongside engineering teams (non-technical program management) Proficiency with modern collaboration tools (e.g., Teams, Planner, Loop, or similar platforms) Demonstrated ability to drive cross-functional orchestration in complex environments Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $100,000– $110,000 per annum. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location : Remote", "summaryDescription" : "Program Manager - Customer Experience at Blueprint Technologies. Skills: Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning. Drive program execution. Drive resolution", "postedDate" : "2026-06-14T08:51:18.760", "createdAt" : "2026-06-14T08:51:18.760", "lastUpdated" : "2026-06-15T09:53:27.087", "ingestTimestamp" : "2026-06-14T08:51:18.760", "mongoId" : "6a2c926c74d8ee00a0985bd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 110000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting", "Program execution", "Customer experience initiatives", "Readiness planning", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Program insights", "UAT programs", "Phased rollouts", "Iterative rollouts", "Customer experience", "Program delivery", "Post-incident engagement", "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 969.0655, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305747f292fd229cf37150", "title" : "Customer Experience Manager", "company" : "Simply", "industry" : "Education", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "ILS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Education industry in Tel Aviv-Yafo, Israel, adjusted for seniority and company size." }, "location" : "Tel Aviv-Yafo, Gush Dan, Israel", "locations" : [ "Tel Aviv-Yafo", "Gush Dan", "Israel" ], "timestamp" : "2026-06-16T08:51:42.321", "fingerprint" : "7be67a0d4c24401ecbbcd6a01b9348e55a1e97a5cdb0a308910b4f2eff9bc851", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.hellosimply.com/careers/8577170002?gh_jid=8577170002", "externalId" : "8577170002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tel Aviv-Yafo", "state" : "Gush Dan", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.0302048,34.7957770" } ], "locationText" : "Tel Aviv-Yafo, Gush Dan, Israel", "experienceLevel" : "Manager", "professionalSkills" : [ "Systems thinking", "Operational thinking" ], "hardSkillsList" : [ "AI workflow optimization", "Automation implementation" ], "softSkillsList" : [ "High emotional intelligence", "Sound judgment" ], "hardSkills" : [ { "name" : "AI workflow optimization", "level" : "intermediate" }, { "name" : "Automation implementation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "High emotional intelligence" }, { "name" : "Sound judgment" } ], "majorSkills" : "Customer experience, AI workflows, Team mentoring", "majorSkillsList" : [ "Customer experience", "AI workflows", "Team mentoring" ], "coreResponsibilities" : "Create learner-loving interactions, Develop team capabilities, Develop AI capabilities, Build systems leveraging AI, Improve learner experiences, Mentor teammates, Lead initiatives, Create joyful experiences, Create scalable experiences, Identify high-impact opportunities, Plan for expected scale, Implement AI workflows, Hire new support teammates, Train new support teammates, Optimize AI workflows, Raise bar for communication, Raise bar for experience quality, Identify recurring pain points, Partner to improve product, Reduce need for help, Engage across multiple channels, Shape support processes, Optimize support processes, Shape team structure, Optimize team structure, Shape tool use, Optimize tool use, Shape AI use, Optimize AI use", "teamCollaboration" : "Partner with internal teams; Collaborative and supportive", "domainKnowledge" : "B2C apps; Subscriptions; E-commerce; Consumer tech; AI capabilities", "domainList" : [ "b2c-apps", "subscriptions", "e-commerce", "consumer-tech", "ai-capabilities" ], "domainSpecificKnowledge" : [ "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "communicationSkills" : "Written communication; Verbal communication", "innovationCreativity" : "Think creatively", "problemSolvingSkills" : "Problem-solving; Structured mindset; Analytical mindset; Data-informed mindset", "qualificationsBasic" : "Native-level written English, Native-level verbal English", "qualificationsPreferred" : "Experience working in B2C apps, Experience working in subscriptions, Experience working in e-commerce, Experience working in consumer tech", "rawDescription" : "Simply's mission is to make the pursuit of creative hobbies simple and fun for all. Our top-grossing apps Simply Piano, Simply Guitar, Simply Sing, and Simply Draw put us on the fast track to building the world's largest consumer subscription service for creative learning. With over a million monthly downloads and hundreds of thousands of daily learners, we're building the AI creative companion for every home. We’re looking for people who are passionate about making a meaningful impact in others’ lives - curious, driven team players who care deeply about people, move fast, think creatively, and love solving problems. What will you do? We’re looking for a Customer Experience Manager who creates interactions that make our learners love Simply - experiences that make them go “wow! I really wasn’t expecting that”. You will be part of strategic planning, scaling our operations with both human support and AI, and developing the capabilities of our team and AI to create that “wow” experience. This domain is evolving incredibly fast with AI, so you'll help us build systems that leverage new opportunities as they emerge. You will also uncover opportunities to improve learners’ experiences in the product that will benefit them and meet the goals of both CX and our product teams. Along the way, you’ll mentor teammates, lead initiatives, and help us create joyful, scalable experiences that learners genuinely love. In this role, you will: Strategize with your team to identify and leverage high-impact opportunities that interpersonal interactions create, contributing to our learners’ love of Simply as a brand Plan ahead for expected scale across our products and the support team through the implementation of AI workflows, as well as hiring and training new support teammates Optimize AI workflows to deliver experiences that match the quality of human support Mentor teammates and help raise the bar for learner communication and experience quality Identify recurring learner pain points and partner with internal teams to improve the product experience and reduce the need to ask for help Get hands-on with learner support when needed, engaging across multiple channels with empathy, ownership, and creativity Help shape and optimize support processes, team structure, tools, and use of AI to improve how we deliver support at scale Who are we looking for? Experience implementing and optimizing AI workflows, automation, and modern tools to create high-quality, scalable, and \"wow\" support experiences Experience improving support operations through people, processes, systems, or automation A genuine care for creating thoughtful, high-quality experiences for customers Strong systems and operational thinking, with the ability to identify scalable solutions rather than only solving individual problems Native-level written and verbal English communication skills - MUST High emotional intelligence, empathy, and sound judgment in communication and problem-solving Strong problem-solving skills with a structured, analytical, and data-informed mindset Highly independent and proactive, while remaining collaborative and supportive Excited by rapidly evolving technology and AI capabilities Experience working in B2C apps, subscriptions, e-commerce, or consumer tech - big plus If you’re excited about helping millions of learners around the world discover joy through creativity and music, we’d love to meet you \uD83D\uDE42", "summaryDescription" : "Customer Experience Manager at Simply. Skills: Customer experience, AI workflows, Team mentoring. Create learner-loving interactions. Develop team capabilities", "postedDate" : "2026-06-15T23:26:05.392", "createdAt" : "2026-06-15T23:26:05.392", "lastUpdated" : "2026-06-16T08:51:42.321", "ingestTimestamp" : "2026-06-15T23:26:05.392", "mongoId" : "6a305747f292fd229cf37150", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "AI workflow optimization", "Automation implementation", "High emotional intelligence", "Sound judgment", "Customer experience", "AI workflows", "Team mentoring", "Systems thinking", "Operational thinking", "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 928.97, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "69d5e4972beec4dd3d931a04", "title" : "Senior Customer Insights Manager, Customer Experience", "company" : "Zappos.com LLC", "industry" : "Business Intelligence, Planning/Development, subsidiaries", "salary" : { "min" : 130000.0, "max" : 185000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, USA", "locations" : [ "New York, New York, USA" ], "timestamp" : "2026-06-15T01:37:04.930", "fingerprint" : "0c82aefa1a33eb9187884f4535c784ce545481ddbe70076fc402047e97c1ec2c", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10384387/apply", "externalId" : "e48c1531-7535-4fe1-9628-50c34b22ce4c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "SQL, Tableau, Power BI", "professionalSkills" : [ "Customer segmentation", "Customer intelligence", "Customer lifecycle", "Customer behavior", "Customer experience", "Customer analytics", "Customer value", "Customer strategies", "Customer communication", "Customer forecast" ], "hardSkillsList" : [ "Data analysis", "Business intelligence", "Data-driven insights", "Analytical skills", "Customer behavior analysis", "Retail dynamics analysis", "Segmentation strategies", "Customer journey analysis", "Customer lifecycle analysis", "Customer engagement analysis", "Performance deep dives", "Signal identification", "Actionable strategy translation", "Incrementality testing", "Holdout studies", "Correlation reporting", "Metric tracking", "KPI measurement", "Ad-hoc reporting", "Scalable infrastructure", "Analytical infrastructure", "Test interpretation", "Holdout result interpretation", "Incremental value assessment", "Communication optimization", "Segment-specific experiences", "Scenario planning", "Analytical inputs" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Business intelligence", "level" : "intermediate" }, { "name" : "Data-driven insights", "level" : "intermediate" }, { "name" : "Analytical skills", "level" : "intermediate" }, { "name" : "Customer behavior analysis", "level" : "intermediate" }, { "name" : "Retail dynamics analysis", "level" : "intermediate" }, { "name" : "Segmentation strategies", "level" : "intermediate" }, { "name" : "Customer journey analysis", "level" : "intermediate" }, { "name" : "Customer lifecycle analysis", "level" : "intermediate" }, { "name" : "Customer engagement analysis", "level" : "intermediate" }, { "name" : "Performance deep dives", "level" : "intermediate" }, { "name" : "Signal identification", "level" : "intermediate" }, { "name" : "Actionable strategy translation", "level" : "intermediate" }, { "name" : "Incrementality testing", "level" : "intermediate" }, { "name" : "Holdout studies", "level" : "intermediate" }, { "name" : "Correlation reporting", "level" : "intermediate" }, { "name" : "Metric tracking", "level" : "intermediate" }, { "name" : "KPI measurement", "level" : "intermediate" }, { "name" : "Ad-hoc reporting", "level" : "intermediate" }, { "name" : "Scalable infrastructure", "level" : "intermediate" }, { "name" : "Analytical infrastructure", "level" : "intermediate" }, { "name" : "Test interpretation", "level" : "intermediate" }, { "name" : "Holdout result interpretation", "level" : "intermediate" }, { "name" : "Incremental value assessment", "level" : "intermediate" }, { "name" : "Communication optimization", "level" : "intermediate" }, { "name" : "Segment-specific experiences", "level" : "intermediate" }, { "name" : "Scenario planning", "level" : "intermediate" }, { "name" : "Analytical inputs", "level" : "intermediate" } ], "majorSkills" : "Customer insights, Data analysis, Business intelligence", "majorSkillsList" : [ "Customer insights", "Data analysis", "Business intelligence" ], "coreResponsibilities" : "Develop customer segmentation frameworks, Execute deep dives into segment performance, Surface insights, Identify signals of momentum, Identify signals of risk, Translate customer intelligence into strategies, Improve customer lifetime value, Test incrementality through holdout studies, Iterate based on measured impact, Develop key customer metrics, Track key customer metrics, Measure effectiveness of customer strategies, Maintain ongoing reporting, Develop capabilities to answer ad-hoc questions, Build analytical infrastructure, Support ongoing analytics needs, Support evolving analytics needs, Support incrementality measurement, Interpret tests, Interpret holdout results, Assess strategy impact, Optimize customer communication strategies, Optimize segment-specific experiences, Partner with Finance for forecast, Partner with Finance for scenario planning, Provide analytical inputs for business planning, Provide analytical inputs for investment decisions", "teamCollaboration" : "Lifecycle Marketing; Finance; Data Engineering; Cross-functional partners", "domainKnowledge" : "Ecommerce KPIs; Customer journeys; Customer segmentation; Customer lifecycle; Customer behavior; Retail dynamics", "domainList" : [ "ecommerce-kpis", "customer-journeys", "customer-segmentation", "customer-lifecycle", "customer-behavior", "retail-dynamics" ], "domainSpecificKnowledge" : [ "Ecommerce KPIs", "Customer journeys", "Customer segmentation", "Customer lifecycle", "Customer behavior", "Retail dynamics" ], "toolProficiency" : [ "Tableau", "Power BI", "Excel" ], "problemSolvingSkills" : "Analytical skills", "outcomesObjectives" : "Measurably improve customer lifetime value; Drive incremental customer value", "qualificationsBasic" : "5+ years analytical field experience, 3+ years writing SQL queries, 3+ years creating BI reports, Bachelor's degree, Experience defining requirements, Experience using data and metrics, Experience with Excel, Experience with SQL, Experience making business recommendations, Experience influencing stakeholders", "qualificationsPreferred" : "MBA, Generative AI tools usage, Learn effective prompting practices, Learn evaluation practices", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Zappos is looking for a customer obsessed Customer Insights Analyst to join the Customer Analytics organization. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data-driven insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys, and segmentation strategies that span the full customer lifecycle. The right candidate will have the analytical skills to answer strategic questions that are complex, dynamic, and not always clearly defined. The candidate must possess strong technical skills, including proficiency in SQL, data analysis tools, and visualization platforms, while maintaining a deep understanding of customer behavior and retail dynamics. The ideal candidate will be passionate about deeply understanding who our customer is, what motivates them, and how we can improve their experience. They should have a collaborative mindset that enables them to work effectively across Lifecycle Marketing, Finance, Data Engineering, and other cross-functional partners. This position sits within the Customer Experience organization. Key job responsibilities Own the development and of Zappos customer segmentation frameworks spanning value, behavior, lifecycle stage, and engagement patterns. Execute rigorous deep dives into segment performance to surface insights and identify early signals of momentum or risk. Translate customer intelligence into actionable strategies across lifecycle marketing, discovery, and acquisition targeting that measurably improve customer lifetime value. Test incrementality through holdout studies and iterate based on measured impact rather than correlation-based reporting. Develop and track key customer metrics and KPIs to measure the effectiveness of customer strategies. Maintain ongoing reporting and develop capabilities to answer ad-hoc business questions with speed and accuracy Build scalable analytical infrastructure in partnership with Data Engineering to support ongoing and evolving customer analytics needs Support incrementality measurement by interpreting tests and holdout results to assess whether strategies are driving incremental customer value. Partner closely with Lifecycle Marketing to optimize customer communication strategies and segment-specific experiences across all channels Partner with Finance for customer forecast and scenario planning, providing analytical inputs that support business planning and investment decisions Support incrementality measurement by interpreting tests and holdout results to assess whether lifecycle marketing strategies are driving incremental customer value About the team The F2 Subsidiary Customer Experience org supports both Zappos and Shopbop, Amazon Fashion subsidiary businesses with teams in New York, NY, Madison, WI, and Las Vegas, NV. Basic Qualifications: - 5+ years of tax, finance or a related analytical field experience - 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience - Bachelor's degree - Experience defining requirements and using data and metrics to draw business insights - Experience with Excel - Experience with SQL - Experience making business recommendations and influencing stakeholders Preferred Qualifications: - MBA - Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices - Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NY, New York - 130,000.00 - 185,000.00 USD annually", "summaryDescription" : "Senior Customer Insights Manager, Customer Experience at Zappos.com LLC. Skills: Customer insights, Data analysis, Business intelligence. Develop customer segmentation frameworks. Execute deep dives into segment performance", "postedDate" : "2026-06-13T02:46:19.358", "createdAt" : "2026-06-13T02:46:19.358", "lastUpdated" : "2026-06-15T01:37:04.930", "ingestTimestamp" : "2026-06-13T02:46:19.358", "mongoId" : "69d5e4972beec4dd3d931a04", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10384387/apply", "salaryAnnualMin" : 130000, "salaryAnnualMax" : 185000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Business intelligence", "Data-driven insights", "Analytical skills", "Customer behavior analysis", "Retail dynamics analysis", "Segmentation strategies", "Customer journey analysis", "Customer lifecycle analysis", "Customer engagement analysis", "Performance deep dives", "Signal identification", "Actionable strategy translation", "Incrementality testing", "Holdout studies", "Correlation reporting", "Metric tracking", "KPI measurement", "Ad-hoc reporting", "Scalable infrastructure", "Analytical infrastructure", "Test interpretation", "Holdout result interpretation", "Incremental value assessment", "Communication optimization", "Segment-specific experiences", "Scenario planning", "Analytical inputs", "Customer insights", "Customer segmentation", "Customer intelligence", "Customer lifecycle", "Customer behavior", "Customer experience", "Customer analytics", "Customer value", "Customer strategies", "Customer communication", "Customer forecast", "Ecommerce KPIs", "Customer journeys", "Retail dynamics", "Tableau", "Power BI", "Excel" ], "skillCount" : 45, "jobCategory" : "other", "dataQualityScore" : 1.0, "_score" : 863.15826, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a306724f292fd229cfb9ac9", "title" : "Evidence and Insights Manager", "company" : "Girl Effect", "industry" : "Media", "salary" : { "min" : 3800000.0, "max" : 6500000.0, "currency" : "KES", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Evidence and Insights Manager in Kenya, adjusted for the non-profit industry and contract employment type." }, "location" : "Kenya", "locations" : [ "Kenya" ], "timestamp" : "2026-06-16T06:58:42.744", "fingerprint" : "fe282112e60fdd0b35eb9991d7b1a64b9dc9a306eafa3ea496f05e08adbd32f2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/girleffect/jobs/8591795002", "externalId" : "8591795002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Kenya", "continent" : "af", "workMode" : "onsite" } ], "locationText" : "Kenya", "employmentType" : "CONTRACT", "experienceMinYears" : 4, "experienceLevel" : "Manager", "professionalSkills" : [ "Applied research", "Monitoring and evaluation", "Research design", "Fieldwork", "Data analysis", "Reporting", "Commissioning research", "Managing research", "Strategic planning", "Knowledge management", "Project management" ], "hardSkillsList" : [ "Qualitative analysis", "Quantitative analysis", "Digital data analysis", "Research methods", "Data analysis", "Reporting" ], "softSkillsList" : [ "Leadership", "Negotiation", "Conflict resolution", "Public speaking", "Critical thinking", "Mentoring" ], "hardSkills" : [ { "name" : "Qualitative analysis", "level" : "intermediate" }, { "name" : "Quantitative analysis", "level" : "intermediate" }, { "name" : "Digital data analysis", "level" : "intermediate" }, { "name" : "Research methods", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Negotiation" }, { "name" : "Conflict resolution" }, { "name" : "Public speaking" }, { "name" : "Critical thinking" }, { "name" : "Mentoring" } ], "majorSkills" : "Applied research, Monitoring and evaluation, Data analysis, Reporting", "majorSkillsList" : [ "Applied research", "Monitoring and evaluation", "Data analysis", "Reporting" ], "coreResponsibilities" : "Write requests for proposals, Write Terms of Reference, Review research tools, Advise on sampling strategies, Advise on methodologies, Review analysis, Review reporting, Support quality assurance during fieldwork, Conduct on-site visits, Provide technical expertise to research projects, Provide technical expertise to M&E projects, Advise on fit-for-purpose designs, Suggest qualitative methodologies, Suggest quantitative methodologies, Suggest other research approaches, Ensure ethical standards are upheld, Ensure safeguarding standards are upheld, Ensure field implementation is conducted to high standards, Train field research partners, Oversee field research partners, Ensure research outputs are accessible, Ensure research outputs are understandable, Ensure research outputs are useful, Utilise research outputs, Develop research partnerships, Maximise opportunities for cost-sharing, Maximise opportunities for joint learning, Deliver other duties relevant to position", "teamCollaboration" : "Work across functions; Work across countries; Work alongside global MERL team", "projectManagementSkills" : [ "Project management", "Research processes", "Research timelines" ], "domainKnowledge" : "Gender; Sexual reproductive health; Mental health; Economic empowerment", "domainList" : [ "gender", "sexual-reproductive-health", "mental-health", "economic-empowerment" ], "domainSpecificKnowledge" : [ "Gender", "Sexual reproductive health", "Mental health", "Economic empowerment" ], "communicationSkills" : "Knowledge management communication; Engaging reports; Research outputs communication", "documentationSkills" : "Reporting; Research outputs", "innovationCreativity" : "Creative mindset", "problemSolvingSkills" : "Uncovering new insights; Translating insights", "specialRequirements" : "12 month contract basis", "qualificationsBasic" : "Minimum 5 years applied research, Minimum 4 years M&E experience, Postgraduate degree in relevant field, SQL proficiency, Qualitative and quantitative research design, Fieldwork experience, Data analysis experience, Reporting experience, Commissioning research agencies, Managing research agencies, Qualitative data analysis, Quantitative data analysis, Digital adaptations data analysis, Uncovering new insights, Translating insights into reports, Strategic planning experience, Knowledge management experience, Communication skills, Organisation skills, Project management skills, Cultural awareness, Sensitivity to cultures, Creative mindset, Inquisitive mindset, Fluent in English, High level English writing, High level English speaking", "qualificationsPreferred" : "Experience with girls on sensitive issues, Experience with participatory engagement, Technical knowledge in thematic areas, Background evaluating programs for women/girls, Hands-on applied research experience, Experience training others in research methods, Experience mentoring others in research methods, Experience training others in data analysis, Experience mentoring others in data analysis, Experience training others in reporting, Experience mentoring others in reporting", "remoteFriendly" : true, "rawDescription" : "Who we are Girl Effect is an international non-profit that builds media that girls want, trust and need. From chat-bots to chat-shows and TV dramas to tech, our content is reaching millions of girls in Africa and Asia to make choices and changes in their lives. Igniting their confidence to act differently at a time that can define their future. We create safe spaces for girls, sharing facts, and answering questions about health, nutrition, education, relationships and so much more. And we use innovative technology so we can reach girls at scale. We arm girls with the skills to negotiate and redefine what they are told is possible, so every girl can choose to be in control of her body, her health, her learning and livelihood. When a girl unlocks her power to make different choices that change her life, it inspires others to do so too. She starts a ripple effect that impacts her family, her community, her country. That’s the Girl Effect. Role Context The Evidence write requests for proposals and Terms of Reference for studies, review research tools, advise on sampling strategies and methodologies, and review analysis and reporting. Support with quality assurance during fieldwork, with on-site visits' or something, as I think this will be a key aspect of the role. Provide technical expertise to research, monitoring, and evaluation projects, working alongside our global MERL team as required. You will advise on fit-for purpose designs suggesting qualitative and/or quantitative methodologies or other approaches (e. g. using digital methods or secondary data sources) as appropriate. Ensure that Girl Effect’s ethical and safeguarding standards are upheld, and that field implementation is conducted to the highest standards, through training and oversight of field research partners. Ensure that research outputs are accessible, readily understandable, and useful, ensuring they are utilised as much as possible. Develop research partnerships with local and international research organisations to maximise opportunities for cost-sharing and joint learning. This list should not be considered exhaustive; you will be expected to deliver other duties relevant and appropriate to this position. Who You Are (Experience Required) Substantial experience (minimum 5 years) in applied research and/or monitoring and evaluation in Kenya or a postgraduate degree in a relevant field and at least 4 years of work experience. Passionate about working with adolescent girls and young women and truly supporting them thrive in challenging environments. Demonstrated experience in implementation of high quality qualitative and quantitative research design, fieldwork, data analysis and reporting. Experience of commissioning and managing research agencies throughout projects ensuring deliverables are completed on time and meeting the organisational needs. Strong qualitative and quantitative data analysis skills; proficient with digital adaptations. Demonstrated experience in uncovering new insights and translating these into exciting, engaging reports and research outputs. Experience in strategic planning and knowledge management Strong communication skills; able to work effectively across functions and countries. Excellent organisation and project management skills; able to develop and drive research processes and timelines. Strong cultural awareness and sensitivity about the cultures within which Girl Effect operates. Creative and inquisitive mindset with strong communication and organisational skills. Commitment to realising the potential of girls and to the vision and values of Girl Effect. Desirable Expertise working with girls on sensitive issues in Kenya Experience with participatory engagement approaches Technical/theoretical knowledge in one or more of Girl Effect’s thematic areas (e. g. gender, sexual and reproductive health, mental health, or economic empowerment) Background in evaluating programmes that relate to women and girls Hands-on experience of applied research in emerging markets or developing contexts. Experience in training and mentoring others in research methods, data analysis and reporting. Fluent in English, with a high level in writing as well as speaking What Else You Should Know As we continue to scale and grow - we are hugely ambitious for our future and we are looking for people who are driven to change the world for girls. Our teams are a diverse mix across sectors (non-profit and commercial) and specialisms (from Creative through to Gender and Insight). You’ll learn and grow in an environment that will challenge you to think and work with a fresh perspective. In turn, you can expect to work somewhere where you will be stretched and developed in your role, a place where you can build your career and work with talented, engaged people committed to our cause. Girl Effect is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, or gender identity or expression. We are proud to be an equal opportunity workplace. We are committed to building an organisation that is increasingly representative of the communities that we serve. To this end, due regard will be paid to recruiting candidates with diverse professional, academic and cultural backgrounds. Furthermore, Girl Effect is committed to safeguarding and promoting the welfare and rights of all individuals, particularly the adolescent girls and young women we support. We have zero-tolerance for safeguarding violations, including sexual exploitation, abuse, and harassment (SEAH). All employees are required to adhere to our safeguarding policies and successfully complete relevant background checks, including reference and criminal record checks where applicable. This role is subject to a standard background disclosure. This role is being recruited for on a 12 month contract basis. Only applications submitted via https://job-boards.greenhouse.io/girleffect will be reviewed. Application closing date –29th June 2026", "summaryDescription" : "Evidence and Insights Manager at Girl Effect. Skills: Applied research, Monitoring and evaluation, Data analysis, Reporting. Write requests for proposals. Write Terms of Reference", "postedDate" : "2026-06-15T23:29:34.800", "createdAt" : "2026-06-15T23:29:34.800", "lastUpdated" : "2026-06-16T06:58:42.744", "ingestTimestamp" : "2026-06-15T23:29:34.800", "mongoId" : "6a306724f292fd229cfb9ac9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Qualitative analysis", "Quantitative analysis", "Digital data analysis", "Research methods", "Data analysis", "Reporting", "Leadership", "Negotiation", "Conflict resolution", "Public speaking", "Critical thinking", "Mentoring", "Applied research", "Monitoring and evaluation", "Research design", "Fieldwork", "Commissioning research", "Managing research", "Strategic planning", "Knowledge management", "Project management", "Research processes", "Research timelines", "Gender", "Sexual reproductive health", "Mental health", "Economic empowerment" ], "skillCount" : 27, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 808.9298, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Non-Profit", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307f8af292fd229c05a7f3", "title" : "Strategy and Insights Manager, Large Customer Sales", "salary" : { "min" : 120000.0, "max" : 180000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Singapore, adjusted for the Strategy and Insights Manager role in Large Customer Sales." }, "location" : "[Singapore, [Singapore], null, null, null, SG]", "locations" : [ "[Singapore, [Singapore], null, null, null, SG]", "[Jakarta, Indonesia, [Jakarta, Indonesia], Jakarta, null, Jakarta, ID]" ], "timestamp" : "2026-06-16T12:48:19.544", "fingerprint" : "fb3708c7bbeae3f28c2f462c1071d95fa82976f18f5081e0ed6c457d31ce7ae9", "source" : "google", "language" : "en", "externalId" : "121219640893285062", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "experienceLevel" : "Manager", "remoteFriendly" : false, "summaryDescription" : "Strategy and Insights Manager, Large Customer Sales", "postedDate" : "2026-06-16T01:49:20.394", "createdAt" : "2026-06-16T01:49:20.394", "lastUpdated" : "2026-06-16T12:48:19.544", "ingestTimestamp" : "2026-06-16T01:49:20.394", "mongoId" : "6a307f8af292fd229c05a7f3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 0.5555556, "_score" : 807.7302, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.9 }, { "id" : "6a30511af292fd229cefa48d", "title" : "Senior Product Manager, Customer Insights", "industry" : "Product", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in the Technology industry in Bulgaria, adjusted for seniority and remote work." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T14:16:35.966", "fingerprint" : "56e8fa47f44e1c7b8c9c002705dc5ea8b623e0e0632b525829b26b2b7fa2b4b0", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/9d2c7764-9446-41ad-b871-65cc97ea5795/apply", "externalId" : "9d2c7764-9446-41ad-b871-65cc97ea5795", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, Natural language processing", "professionalSkills" : [ "Roadmap development", "Prioritization", "Data architecture", "Metrics design", "Analytical frameworks", "Stakeholder management", "Cross-functional collaboration", "Product strategy" ], "hardSkillsList" : [ "Data modeling", "Instrumentation strategies", "Metrics design", "Data pipelines", "Analytical frameworks", "API design" ], "hardSkills" : [ { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "Instrumentation strategies", "level" : "intermediate" }, { "name" : "Metrics design", "level" : "intermediate" }, { "name" : "Data pipelines", "level" : "intermediate" }, { "name" : "Analytical frameworks", "level" : "intermediate" }, { "name" : "API design", "level" : "intermediate" } ], "majorSkills" : "Customer Insights, Data Products, AI-powered insights", "majorSkillsList" : [ "Customer Insights", "Data Products", "AI-powered insights" ], "coreResponsibilities" : "Own Customer Insights product area, Define usage data architecture, Ensure data quality, Ensure data scalability, Align business metrics, Design reporting experiences, Enhance analytics experiences, Design dashboard experiences, Enhance audit logs experiences, Design API experiences, Drive AI-powered insights vision, Implement AI-powered insights, Collaborate with Sales teams, Collaborate with Customer Success teams, Translate insights into narratives, Engage with enterprise stakeholders, Understand stakeholder needs, Validate stakeholder priorities, Ensure solutions meet requirements, Partner with adjacent product teams, Create seamless experiences, Transform business questions, Develop user-centric solutions", "teamCollaboration" : "Cross-functional collaboration; Work with engineering teams; Work with data teams; Partner with adjacent product teams; Collaborate with Sales teams; Collaborate with Customer Success teams", "projectManagementSkills" : [ "Roadmap development", "Prioritization" ], "domainKnowledge" : "Customer retention; Customer growth; Value measurement; Enterprise administrators; AI-native user experiences; Intelligent analytics; Governance requirements; Compliance requirements; Operational requirements; Identity management; Security domains; Compliance domains; Enterprise analytics", "domainList" : [ "customer-retention", "customer-growth", "value-measurement", "enterprise-administrators", "ai-native-user-experiences", "intelligent-analytics", "governance-requirements", "compliance-requirements", "operational-requirements", "identity-management", "security-domains", "compliance-domains", "enterprise-analytics" ], "domainSpecificKnowledge" : [ "Customer retention", "Customer growth", "Value measurement", "Enterprise administrators", "AI-native user experiences", "Intelligent analytics", "Governance requirements", "Compliance requirements", "Operational requirements", "Identity management", "Security domains", "Compliance domains", "Enterprise analytics" ], "communicationSkills" : "Stakeholder management; Customer narratives", "innovationCreativity" : "AI-powered insights capabilities", "problemSolvingSkills" : "Transform complex business questions", "outcomesObjectives" : "Support customer renewals; Support expansion opportunities; Meet governance requirements; Meet compliance requirements; Meet operational requirements", "qualificationsBasic" : "4+ years product management experience, 2+ years building analytics/reporting/BI/data products, Expertise in data products, Experience with data modeling, Experience with instrumentation strategies, Experience with metrics design, Experience with data pipelines, Experience with analytical frameworks, Ability to work with engineering teams, Ability to work with data teams, Experience developing AI-enabled products, Proven success translating business needs, Experience partnering with customer-facing teams", "qualificationsPreferred" : "Experience building enterprise administration products, Experience building governance products, Experience building identity management products, Experience building security products, Experience building compliance products, Experience building audit-related products, Background in business intelligence platforms, Background in analytics solutions, Background in data-focused products, Experience designing customer-facing APIs", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own the Customer Insights product area end-to-end, including strategy, roadmap development, prioritization, and execution across data foundations and customer-facing experiences. Define and evolve the underlying usage data architecture, ensuring data quality, scalability, and alignment with business metrics that support customer retention, growth, and value measurement. Design and enhance reporting, analytics, dashboards, audit logs, and API experiences that deliver actionable insights to enterprise administrators, executives, and internal teams. Drive the vision and implementation of AI-powered insights capabilities, including natural language interactions, proactive analytics, and intelligent workflows. Collaborate closely with Sales and Customer Success teams to translate product insights into compelling customer narratives that support renewals and expansion opportunities. Engage directly with enterprise stakeholders to understand needs, validate priorities, and ensure solutions meet governance, compliance, and operational requirements. Partner with adjacent product teams to create seamless experiences across administration, identity management, security, and compliance domains. Transform complex and ambiguous business questions into scalable, user-centric product solutions. Requirements 4+ years of product management experience, including at least 2 years building analytics, reporting, business intelligence, or data-driven products for administrative or business users. Strong expertise in data products, including experience with data modeling, instrumentation strategies, metrics design, data pipelines, and analytical frameworks. Demonstrated ability to work effectively with engineering and data teams while balancing technical considerations such as aggregation, data freshness, granularity, and scalability. Experience developing or contributing to AI-enabled products, with a strong understanding of emerging trends in AI-native user experiences and intelligent analytics. Proven success translating complex business needs into intuitive and impactful product experiences. Experience partnering with customer-facing teams to support customer engagement, retention, and growth initiatives. Exceptional communication, stakeholder management, and cross-functional collaboration skills. Ability to thrive in fast-paced environments and navigate ambiguity with confidence. Preferred Qualifications Experience building enterprise administration, governance, identity management, security, compliance, or audit-related products. Background in business intelligence platforms, analytics solutions, or data-focused products. Experience designing customer-facing APIs for analytics, reporting, or data access use cases. Benefits Competitive base salary ranging from $160,000 to $215,000, depending on location, experience, and qualifications. Performance-based bonus opportunities. Comprehensive benefits package. Opportunity to shape the future of enterprise analytics and AI-driven insights. High-impact role with significant ownership and visibility across the organization. Collaborative and cross-functional work environment. Exposure to enterprise-scale products, customers, and strategic initiatives. Inclusive workplace committed to equal opportunity and reasonable accommodations for individuals with disabilities. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Product Manager, Customer Insights. Skills: Customer Insights, Data Products, AI-powered insights. Own Customer Insights product area. Define usage data architecture", "postedDate" : "2026-06-15T08:52:20.464", "createdAt" : "2026-06-15T08:52:20.464", "lastUpdated" : "2026-06-16T14:16:35.966", "ingestTimestamp" : "2026-06-16T03:25:24.529", "mongoId" : "6a30511af292fd229cefa48d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Data modeling", "Instrumentation strategies", "Metrics design", "Data pipelines", "Analytical frameworks", "API design", "Customer Insights", "Data Products", "AI-powered insights", "Roadmap development", "Prioritization", "Data architecture", "Stakeholder management", "Cross-functional collaboration", "Product strategy", "Customer retention", "Customer growth", "Value measurement", "Enterprise administrators", "AI-native user experiences", "Intelligent analytics", "Governance requirements", "Compliance requirements", "Operational requirements", "Identity management", "Security domains", "Compliance domains", "Enterprise analytics" ], "skillCount" : 28, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 796.24255, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a0f529b58b93c861e052fca", "title" : "Sr. Manager, Customer Performance & Insights", "company" : "Hyundai Capital America", "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-15T13:57:07.233", "fingerprint" : "71c876584c8bc802443fa6a9717e593495b85bf227c1884721d5d702f910419a", "source" : "taleo", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=116564", "externalId" : "116564", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid" } ], "locationText" : "Irvine, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor", "experienceMinYears" : 8, "experienceLevel" : "Manager", "technicalSkills" : "SQL, Python", "professionalSkills" : [ "Customer experience, financing, leasing, insurance solutions." ], "hardSkillsList" : [ "SQL", "Python" ], "softSkillsList" : [ "leadership" ], "hardSkills" : [ { "name" : "SQL", "level" : "intermediate" }, { "name" : "Python", "level" : "intermediate" } ], "softSkills" : [ { "name" : "leadership" } ], "majorSkills" : "customer insights, CX analytics, predictive analytics, stakeholder management, leadership", "majorSkillsList" : [ "customer insights, CX analytics, predictive analytics, stakeholder management, leadership" ], "coreResponsibilities" : "Responsible for delivering a comprehensive, real-time view of customer experience performance across the enterprise. Builds and oversees the full ecosystem of customer feedback to uncover actionable insights, identify experience gaps, and guide business stakeholders toward data-driven, customer-focused improvements.", "teamCollaboration" : "Facilitate cross-functional alignment and embed customer-driven decision-making.", "toolProficiency" : [ "Glassbox, Microsoft Office" ], "communicationSkills" : "executive-level communication; storytelling; executive presentation", "problemSolvingSkills" : "analytical; problem-solving", "specialRequirements" : "Work model is onsite 4 days a week. Compliance with all applicable federal, state, and local equal employment opportunity laws. California Privacy Notice provided.", "outcomesObjectives" : "Identify customer pain points and journey friction by connecting insights across touchpoints, behavioral data, and feedback signals. Develop dashboards, scorecards, and executive reporting that shift from reactive reporting to proactive, predictive CX management. Establish proactive monitoring and predictive analytics to detect emerging CX risks. Design and manage closed-loop feedback systems to ensure resolution and measurable improvements.", "qualificationsBasic" : "8+ years in customer insights, CX analytics, research, VoC, or CX strategy. 3+ years of leadership experience. Predictive analytics experience related to customer behavior or journey risk. Experience managing qualitative, quantitative, and behavioral research programs. Proven ability to influence senior stakeholders and lead cross-functional initiatives. Executive-level communication experience. Bachelor’s degree in relevant field required.", "qualificationsPreferred" : "Advanced degree preferred. Familiarity with CX tools (e.g., Glassbox).", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job Title: Sr. Manager, Customer Performance & Insights Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you’re looking for a fast paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today. WORK MODEL #LI-OnSite (4 days a week) WHAT YOU WILL DO The Sr. Manager, Customer Performance & Insights is a strategic analytics leader responsible for delivering a comprehensive, real-time view of customer experience performance across the enterprise. This role builds and oversees the full ecosystem of customer feedback—both stated and unstated—to uncover actionable insights, identify experience gaps, and guide business stakeholders toward data-driven, customer-focused improvements. HOW YOU WILL MAKE AN IMPACT Own and evolve the enterprise CX Health measurement framework, integrating feedback across channels to deliver a holistic view of customer experience Identify customer pain points and journey friction by connecting insights across touchpoints, behavioral data, and feedback signals Develop dashboards, scorecards, and executive reporting that shift from reactive reporting to proactive, predictive CX management Lead customer research and analytics programs, translating findings into actionable, prioritized recommendations Integrate insights from social media, call centers, complaints, operational data, and tools like Glassbox Establish proactive monitoring and predictive analytics to detect emerging CX risks Facilitate cross-functional alignment and embed customer-driven decision-making Design and manage closed-loop feedback systems to ensure resolution and measurable improvements Influence senior stakeholders through storytelling and data-backed recommendations Lead, mentor, and develop a high-performing team WHAT YOU WILL BRING TO THE ROLE Experience: 8+ years in customer insights, CX analytics, research, VoC, or CX strategy 3+ years of leadership experience Predictive analytics experience related to customer behavior or journey risk Experience managing qualitative, quantitative, and behavioral research programs Proven ability to influence senior stakeholders and lead cross-functional initiatives Executive-level communication experience Education: Bachelor’s degree in relevant field required Advanced degree preferred Skills & Knowledge: Expertise in customer insights, VoC, and CX measurement Strong analytical and problem-solving skills Experience with SQL, Python, or predictive modeling tools Ability to translate data into actionable strategies Familiarity with CX tools (e.g., Glassbox) Strong storytelling and executive presentation skills Stakeholder management in matrixed environments Advanced Excel and Microsoft Office skills Strong communication and leadership abilities WE TAKE CARE OF OUR PEOPLE Along with competitive pay, as an employee of HCA, you are eligible for: · Medical, dental, and vision plans with no-cost and low-cost options · Annual employer HSA contribution · 401(k) matching and immediate vesting · Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: $350 o Manager / Sr. Manager: $600 o Director: $800 o Executive Director: $900 o VP or Above: $1,000 · 100% employer-paid life and disability insurance · No-cost health and wellbeing programs, including a gym benefit · Six weeks of paid parental leave · Paid Volunteer Time Off, plus a company donation to a charity of your choice WHAT HAPPENS NEXT Express your interest by submitting an application. Our recruiting team will review your application to assess alignment with the role. Visit our careers page to learn more about our culture. OTHER DETAILS Work Environment & Physical Requirements: Extended sitting, standing, and screen time in a hybrid work environment (office and remote). Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Sr. Manager, Customer Performance & Insights at Hyundai Capital America. Skills: customer insights, CX analytics, predictive analytics, stakeholder management, leadership. Responsible for delivering a comprehensive, real-time view of customer experience performance across the enterprise. Builds and oversees the full ecosystem of customer feedback to uncover actionable insights, identify experience gaps, and guide business stakeholders toward data-driven, customer-focused improvements.", "createdAt" : "2026-06-14T20:47:45.690", "lastUpdated" : "2026-06-15T13:57:07.233", "ingestTimestamp" : "2026-06-14T20:47:45.690", "mongoId" : "6a0f529b58b93c861e052fca", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "SQL", "Python", "leadership", "customer insights, CX analytics, predictive analytics, stakeholder management, leadership", "Customer experience, financing, leasing, insurance solutions.", "Glassbox, Microsoft Office" ], "skillCount" : 6, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 795.90875, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c95ab74d8ee00a098dabf", "title" : "Manager, Customer Experience", "company" : "Fanatics Betting & Gaming", "industry" : "Retail", "salary" : { "min" : 95000.0, "max" : 117000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Jersey City, New Jersey, United States", "locations" : [ "Jersey City", "New Jersey", "United States" ], "timestamp" : "2026-06-15T21:51:35.788", "fingerprint" : "08d8063b80a95f0abcb79d301c9c8034614846720a7d025be3cc55400d13770f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticsfbg/jobs/4231612009", "externalId" : "4231612009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jersey City", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7215682,-74.0474550" } ], "locationText" : "Jersey City, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer experience, Drive customer satisfaction, Ensure customer value realization, Build and maintain customer relationships, Focus on customer retention", "domainKnowledge" : "Sports betting; iGaming platform", "domainList" : [ "sports-betting", "igaming-platform" ], "domainSpecificKnowledge" : [ "Sports betting", "iGaming platform" ], "specialRequirements" : "In-person components for interview/onboarding, Multi-day cultural immersion in NYC", "qualificationsBasic" : "Must be able to obtain and maintain any required gaming licenses", "qualificationsPreferred" : "Advanced degree a plus", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U. S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Overview As a Manager, Customer Experience at Fanatics Betting advanced degree a plus Additional Requirements Must be able to obtain and maintain any required gaming licenses as mandated by state regulatory bodies Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $95,000—$117,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Manager, Customer Experience at Fanatics Betting & Gaming. Manage customer experience. Drive customer satisfaction", "postedDate" : "2026-06-14T20:59:28.333", "createdAt" : "2026-06-14T20:59:28.333", "lastUpdated" : "2026-06-15T21:51:35.788", "ingestTimestamp" : "2026-06-14T20:59:28.333", "mongoId" : "6a2c95ab74d8ee00a098dabf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 117000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Sports betting", "iGaming platform" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 788.944, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Sports", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa48c", "title" : "Senior Product Manager, Customer Insights", "industry" : "Product", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in the Technology industry in Bulgaria, adjusted for seniority and remote work." }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-06-16T13:03:47.596", "fingerprint" : "0d7b98f3cf4ba4103012106b5097798c477c356e660b0ff25a3656601e1f0034", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/1a27ef19-4c6f-48ca-86a3-ba515ee8f7ce/apply", "externalId" : "1a27ef19-4c6f-48ca-86a3-ba515ee8f7ce", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Product strategy", "Roadmap development", "Data modeling", "Reporting frameworks", "AI technologies", "Conversational analytics", "Proactive recommendations", "Intelligent workflows", "Data pipelines", "Aggregation strategies", "Data quality", "Scalability considerations", "Product-market fit", "Cross-functional leadership" ], "hardSkillsList" : [ "Analytics", "Reporting", "Business intelligence", "Data products", "Data models", "Instrumentation strategies", "Key metrics", "Reporting frameworks", "Data pipelines", "Aggregation strategies", "Data quality", "Scalability", "AI technologies", "Conversational analytics", "Proactive recommendations", "Intelligent workflows", "Audit capabilities", "Governance capabilities" ], "hardSkills" : [ { "name" : "Analytics", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Business intelligence", "level" : "intermediate" }, { "name" : "Data products", "level" : "intermediate" }, { "name" : "Data models", "level" : "intermediate" }, { "name" : "Instrumentation strategies", "level" : "intermediate" }, { "name" : "Key metrics", "level" : "intermediate" }, { "name" : "Reporting frameworks", "level" : "intermediate" }, { "name" : "Data pipelines", "level" : "intermediate" }, { "name" : "Aggregation strategies", "level" : "intermediate" }, { "name" : "Data quality", "level" : "intermediate" }, { "name" : "Scalability", "level" : "intermediate" }, { "name" : "AI technologies", "level" : "intermediate" }, { "name" : "Conversational analytics", "level" : "intermediate" }, { "name" : "Proactive recommendations", "level" : "intermediate" }, { "name" : "Intelligent workflows", "level" : "intermediate" }, { "name" : "Audit capabilities", "level" : "intermediate" }, { "name" : "Governance capabilities", "level" : "intermediate" } ], "majorSkills" : "Product strategy, Roadmap development, Analytics, Reporting, Data products, AI-powered insights", "majorSkillsList" : [ "Product strategy", "Roadmap development", "Analytics", "Reporting", "Data products", "AI-powered insights" ], "coreResponsibilities" : "Define product strategy, Execute product strategy, Define product roadmap, Execute product roadmap, Define product vision, Ensure alignment business objectives, Ensure alignment customer needs, Own end-to-end development analytics, Own end-to-end development reporting, Develop foundational data models, Develop customer-facing dashboards, Develop customer-facing reports, Develop audit logs, Develop APIs, Partner with engineering teams, Partner with data teams, Establish scalable data foundations, Establish meaningful usage metrics, Establish reporting frameworks, Support customer growth, Support customer retention, Lead evolution enterprise-grade audit, Lead evolution governance capabilities, Ensure usability audit capabilities, Ensure scalability audit capabilities, Ensure compliance readiness audit, Drive development AI-powered insights, Develop conversational analytics, Develop proactive recommendations, Develop intelligent workflows, Collaborate with Sales teams, Collaborate with Customer Success teams, Transform product data, Create compelling customer value narratives, Support renewals, Support account expansion, Engage directly with enterprise administrators, Engage directly with IT leaders, Engage directly with security stakeholders, Validate priorities, Ensure product-market fit, Work cross-functionally with adjacent teams, Create seamless experiences administration, Create seamless experiences identity management, Create seamless experiences security, Create seamless experiences governance, Translate complex business challenges, Translate ambiguous business challenges, Create intuitive product solutions, Create actionable product solutions", "teamCollaboration" : "Cross-functional teams; Engineering teams; Data teams; Sales teams; Customer Success teams; Adjacent product teams; Enterprise administrators; IT leaders; Security stakeholders", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Customer Insights; Data products; Analytics; Reporting; Business intelligence; Data models; Data pipelines; AI-native analytics; Insight-driven experiences; Enterprise administration; Governance; Identity management; Security; Compliance; Audit", "domainList" : [ "customer-insights", "data-products", "analytics", "reporting", "business-intelligence", "data-models", "data-pipelines", "ai-native-analytics", "insight-driven-experiences", "enterprise-administration", "governance", "identity-management", "security", "compliance", "audit" ], "domainSpecificKnowledge" : [ "Customer Insights", "Data products", "Analytics", "Reporting", "Business intelligence", "Data models", "Data pipelines", "AI-native analytics", "Insight-driven experiences", "Enterprise administration", "Governance", "Identity management", "Security", "Compliance", "Audit" ], "communicationSkills" : "Stakeholder management; Cross-functional leadership", "innovationCreativity" : "AI-powered insights experiences", "problemSolvingSkills" : "Analytical thinking; Problem-solving abilities; Translate complex challenges; Create actionable solutions", "outcomesObjectives" : "Support customer growth; Support customer retention; Support renewals; Support account expansion; Ensure product-market fit; Deliver measurable outcomes", "qualificationsBasic" : "4+ years product management experience, 2+ years analytics experience, 2+ years reporting experience, 2+ years business intelligence experience, 2+ years data-driven products experience, Define data models experience, Define instrumentation strategies experience, Define key metrics experience, Define reporting frameworks experience, Collaborate with engineering teams, Collaborate with data teams, Understand AI technologies, Convert complex business problems, Deliver measurable outcomes, Partner with customer-facing teams, Support customer success initiatives, Support customer retention initiatives, Support revenue growth initiatives, Analytical thinking, Problem-solving abilities, Comfort in evolving environments, Comfort in ambiguous environments", "qualificationsPreferred" : "Experience building enterprise administration products, Experience building governance products, Experience building identity and access management products, Experience building security products, Experience building compliance products, Experience building audit-related products, Background in business intelligence platforms, Background in analytics tools, Background in data-centric software products, Experience designing customer-facing APIs, Experience delivering customer-facing APIs", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Define and execute the product strategy, roadmap, and vision for the Customer Insights domain, ensuring alignment between business objectives and customer needs. Own the end-to-end development of analytics and reporting capabilities, from foundational data models to customer-facing dashboards, reports, audit logs, and APIs. Partner with engineering and data teams to establish scalable data foundations, meaningful usage metrics, and reporting frameworks that support customer growth and retention. Lead the evolution of enterprise-grade audit and governance capabilities, ensuring usability, scalability, and compliance readiness. Drive the development of AI-powered insights experiences, including conversational analytics, proactive recommendations, and intelligent workflows. Collaborate with Sales and Customer Success teams to transform product data into compelling customer value narratives that support renewals and account expansion. Engage directly with enterprise administrators, IT leaders, and security stakeholders to validate priorities and ensure product-market fit. Work cross-functionally with adjacent product teams to create seamless experiences across administration, identity management, security, and governance domains. Translate complex and ambiguous business challenges into intuitive, actionable product solutions. Requirements 4+ years of product management experience, including at least 2 years focused on analytics, reporting, business intelligence, or data-driven products. Strong expertise in data products, with hands-on experience defining data models, instrumentation strategies, key metrics, and reporting frameworks. Ability to collaborate effectively with engineering and data teams on technical topics such as data pipelines, aggregation strategies, data quality, and scalability considerations. Demonstrated understanding of AI technologies and a strong perspective on the future of AI-native analytics and insight-driven experiences. Proven track record of converting complex business problems into successful product solutions that deliver measurable outcomes. Experience partnering with customer-facing teams to support customer success, retention, and revenue growth initiatives. Excellent communication, stakeholder management, and cross-functional leadership skills. Strong analytical thinking, problem-solving abilities, and comfort working in evolving and ambiguous environments. Preferred Qualifications Experience building enterprise administration, governance, identity and access management, security, compliance, or audit-related products. Background in business intelligence platforms, analytics tools, or data-centric software products. Experience designing and delivering customer-facing APIs for analytics, reporting, or data access use cases. Benefits Competitive salary package with a target compensation range of $160,000–$215,000 CAD equivalent, based on experience, location, and qualifications. Performance-based bonus opportunities. Comprehensive health and wellness benefits. Fully remote work environment with flexibility and autonomy. Opportunity to work on innovative AI-powered and data-driven products at enterprise scale. High visibility and ownership within a strategic product area. Collaborative, cross-functional, and mission-driven work culture. Career growth opportunities within a rapidly evolving product organization. Inclusive workplace committed to equal opportunity and providing reasonable accommodations throughout the hiring process and employment lifecycle. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Product Manager, Customer Insights. Skills: Product strategy, Roadmap development, Analytics, Reporting, Data products, AI-powered insights. Define product strategy. Execute product strategy", "postedDate" : "2026-06-15T08:54:19.604", "createdAt" : "2026-06-15T08:54:19.604", "lastUpdated" : "2026-06-16T13:03:47.596", "ingestTimestamp" : "2026-06-16T03:23:34.741", "mongoId" : "6a30511af292fd229cefa48c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Analytics", "Reporting", "Business intelligence", "Data products", "Data models", "Instrumentation strategies", "Key metrics", "Reporting frameworks", "Data pipelines", "Aggregation strategies", "Data quality", "Scalability", "AI technologies", "Conversational analytics", "Proactive recommendations", "Intelligent workflows", "Audit capabilities", "Governance capabilities", "Product strategy", "Roadmap development", "AI-powered insights", "Data modeling", "Scalability considerations", "Product-market fit", "Cross-functional leadership", "Roadmap planning", "Customer Insights", "AI-native analytics", "Insight-driven experiences", "Enterprise administration", "Governance", "Identity management", "Security", "Compliance", "Audit" ], "skillCount" : 35, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 781.25964, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "68c2e430f8b1b0376634c76b", "title" : "Technical Program Manager, Customer Experience and Business Trends", "company" : "Amazon UK Services Ltd.", "industry" : "Project/Program/Product Management--Technical, Technical Program Management, cx and business trends", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Technical Program Manager in London, adjusted for the e-commerce industry and large company size." }, "location" : "London, England, GBR", "locations" : [ "London, England, GBR" ], "timestamp" : "2026-06-15T06:20:03.230", "fingerprint" : "70c7b3fba0713f7f1085cce92c92cb2e089a9df6e9f236d45e3ce758f1b20dcb", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3071467/apply", "externalId" : "87d7010d-020d-413e-8a72-6738cf61cab0", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Cloud services, Web technologies, Virtualization, Developer tools, User interface design", "professionalSkills" : [ "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management", "Roadmap strategy", "KPI definition", "Business reporting", "Technical decision making", "Problem solving" ], "hardSkillsList" : [ "Technical design", "Goal setting", "Task implementation", "Dependency monitoring", "Risk reporting", "Issue reporting", "User needs understanding", "Operational workstreams", "Business review", "Goal updates", "Strategic planning", "Vision documents", "Hiring", "Onboarding" ], "softSkillsList" : [ "Customer-obsessed", "Data-oriented", "Technologically hands-on", "Innovative", "Collaborating", "Leadership" ], "hardSkills" : [ { "name" : "Technical design", "level" : "intermediate" }, { "name" : "Goal setting", "level" : "intermediate" }, { "name" : "Task implementation", "level" : "intermediate" }, { "name" : "Dependency monitoring", "level" : "intermediate" }, { "name" : "Risk reporting", "level" : "intermediate" }, { "name" : "Issue reporting", "level" : "intermediate" }, { "name" : "User needs understanding", "level" : "intermediate" }, { "name" : "Operational workstreams", "level" : "intermediate" }, { "name" : "Business review", "level" : "intermediate" }, { "name" : "Goal updates", "level" : "intermediate" }, { "name" : "Strategic planning", "level" : "intermediate" }, { "name" : "Vision documents", "level" : "intermediate" }, { "name" : "Hiring", "level" : "intermediate" }, { "name" : "Onboarding", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer-obsessed" }, { "name" : "Data-oriented" }, { "name" : "Technologically hands-on" }, { "name" : "Innovative" }, { "name" : "Collaborating" }, { "name" : "Leadership" } ], "majorSkills" : "Customer Experience, Business Trends, Technical Program Management", "majorSkillsList" : [ "Customer Experience", "Business Trends", "Technical Program Management" ], "coreResponsibilities" : "Oversee scoping of technical resources, Hold partner engineering teams accountable, Drive implementation of technical tasks, Monitor key dependencies, Report risks/issues, Manage ambiguity, Manage fast-evolving product portfolio, Engage with software developers, Engage with technical product managers, Reach decisions on technical topics, Stay at forefront of technology, Drive product/engineering teams, Understand user needs, Partner with users, Identify high-impact improvements, Lead core product operational workstreams, Deliver operational efficiency plans, Collaborate with external partner teams, Lead quarterly business review series, Lead VP goal updates, Prepare reporting, Surface key debates, Own strategic planning, Own vision documents, Support hiring, Support onboarding, Contribute to high performing culture", "teamCollaboration" : "Across products; Cross-functional teams; Partnering with senior leaders; Across categories; Across tech teams; With engineering team; Across wider suite; Across business teams; Across development teams; With users; With product managers; With external partner teams", "projectManagementSkills" : [ "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management", "Roadmap planning", "Quarterly business review", "Annual planning" ], "domainKnowledge" : "Customer experience; Business trends; Amazon Stores categories; Search; Personalization; Shopping experience; Product suite; Tech stack; Business needs; Product cost; Product quality; Product schedule; End-to-end processes; Product and service offerings; Consumer electronics; Apparel; Device infrastructure", "domainList" : [ "customer-experience", "business-trends", "amazon-stores-categories", "search", "personalization", "shopping-experience", "product-suite", "tech-stack", "business-needs", "product-cost", "product-quality", "product-schedule", "end-to-end-processes", "product-and-service-offerings", "consumer-electronics", "apparel", "device-infrastructure" ], "domainSpecificKnowledge" : [ "Customer experience", "Business trends", "Amazon Stores categories", "Search", "Personalization", "Shopping experience", "Product suite", "Tech stack", "Business needs", "Product cost", "Product quality", "Product schedule", "End-to-end processes", "Product and service offerings", "Consumer electronics", "Apparel", "Device infrastructure" ], "communicationSkills" : "Verbal communication; Program documents; Technical concepts", "documentationSkills" : "Program documents", "continuousLearning" : "Build skill set; Address new challenges", "innovationCreativity" : "Innovative methods; Innovate; Innovative technology; Seek out best practices", "problemSolvingSkills" : "Anticipate bottlenecks; Break down complex projects; Solve problems effectively; Find simple solutions; Problem solving", "specialRequirements" : "Regular travel Bangalore", "outcomesObjectives" : "Deliver insights at pace; Improve shopping experience; Establish operational mechanisms; Scale operational mechanisms; Align to priorities; Drive impact; Deliver technical design; Deliver ambitious goals; Deliver complex deployments; Deliver operational efficiency plans; Drive changes", "qualificationsBasic" : "5+ years Python experience, 5+ years experience managing projects, Experience building sustainable processes, Experience coordinating release schedules, Experience influencing roadmap strategy, Experience defining KPIs, Experience reporting to senior leadership, Experience contributing to engineering discussions, Proven ability to find simple solutions, Proven ability to effectively communicate, Ability to communicate technical concepts", "qualificationsPreferred" : "Cloud services proficiency, Web technologies proficiency, Virtualization proficiency, Developer tools proficiency, User interface design proficiency, Experience with software products, Experience with software features", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon is seeking a Technical Program Manager to join our Customer Experience and Business Trends (CXBT) team – a team that uses technology and innovative methods to assess and improve Amazon’s customer experience! This person should be customer-obsessed, data-oriented, technologically hands-on, and excited to innovate. You will be a core member of our product and engineering teams, driving the success of our products, tools, and capabilities to enable our organization to deliver insights and analysis at pace. We work across multiple Amazon Stores categories (e.g., consumer electronics, apparel) and tech teams (e.g., search, personalization), partnering with senior business leaders in strategically developing and improving the shopping experience on Amazon. As our product suite has rapidly grown in recent months, with ever-increasing demand from users, we are looking for a TPM who can coordinate across products and cross-functional teams, establishing and scaling core operational mechanisms and ensuring we are aligned to the right priorities as we move fast. The role will involve regular travel Bangalore to work closely with our engineering team. A successful TPM will build a holistic view and a deep understanding of the relevant tech stack and business needs. As a TPM, you will anticipate bottlenecks and tradeoffs, break down complex projects into actionable modules, and build stakeholder consensus through well-crafted program documents and exceptional verbal communication. Your technical knowledge is crucial to evaluate customer impact, while balancing product cost, quality, and schedule to solve problems effectively at speed. The role will suit someone who enjoys collaborating across our wider suite of products and capabilities to drive impact on high priority business needs. You should be passionate about improving Amazon’s end-to-end processes and technology, and building partnerships across business and development teams to drive changes. You have the proven ability to dive deep into complex systems and metrics and understand the business context behind the data and technology. You will be responsible for using innovative technology and seeking out best practices. This role will allow you to make a real impact on our business from Day 1, and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges. Key job responsibilities - Oversee scoping of technical resources required to deliver the technical design across teams. - Hold partner engineering teams accountable for setting and delivering ambitious goals. - Drive implementation of technical tasks, monitoring key dependencies and reporting risks/issues/blockers. Manage ambiguity and a fast-evolving product portfolio throughout. - Engage with software developers and technical product managers to reach decisions on hotly debated technical topics. Stay at the forefront of technology advancements and drive product/engineering teams to push the tech frontier. - Deeply understand user needs for the product suite, and partner with users as they onboard onto complex deployments. Regularly drive conversations with users and dive deep on their feedback to identify high-impact improvements, alongside product managers. - Lead and manage core product operational workstreams including customer support team, device infrastructure labs and operational efficiency plans, collaborating with external partner teams to deliver. - Lead quarterly business review series and VP goal updates, working across teams to prepare reporting and surface key debates for alignment. Own strategic planning and vision documents for leadership discussions and annual planning cycles. - Support hiring and onboarding of new team members and contribute to our high performing culture. A day in the life Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. Basic Qualifications: - Experience in technical program management working directly with software engineering teams - Professsional software development experience Preferred Qualifications: - Bachelor's degree in engineering, computer science or equivalent - Proficiency in 1+ modern software language (e.g., Python, Java) - Familiarity with front-end technologies such as HTML and JavaScript, and back-end technologies such as Python, Java, and SQL, enabling effective collaboration with engineering teams - Proficiency in cloud services, web technologies, virtualization, developer tools, and user interface design - Experience in managing projects across cross-functional teams, for successful software products and features that are used by and make an impact for an organization - Experience with project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience building sustainable processes and coordinating release schedules - Experience influencing roadmap strategy and definition, including defining KPIs used to drive multi-million dollar businesses and reporting to senior leadership - Experience contributing to engineering discussions around technology decisions related to a product - Proven ability to find simple solutions to complex problems - Proven ability to effectively communicate with both business and technical teams; can communicate technical concepts to a non-technical audience Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Technical Program Manager, Customer Experience and Business Trends at Amazon UK Services Ltd.. Skills: Customer Experience, Business Trends, Technical Program Management. Oversee scoping of technical resources. Hold partner engineering teams accountable", "postedDate" : "2026-06-13T19:18:32.163", "createdAt" : "2026-06-13T19:18:32.163", "lastUpdated" : "2026-06-15T06:20:03.230", "ingestTimestamp" : "2026-06-13T19:18:32.163", "mongoId" : "68c2e430f8b1b0376634c76b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3071467/apply", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Technical design", "Goal setting", "Task implementation", "Dependency monitoring", "Risk reporting", "Issue reporting", "User needs understanding", "Operational workstreams", "Business review", "Goal updates", "Strategic planning", "Vision documents", "Hiring", "Onboarding", "Customer-obsessed", "Data-oriented", "Technologically hands-on", "Innovative", "Collaborating", "Leadership", "Customer Experience", "Business Trends", "Technical Program Management", "Scope management", "Schedule management", "Budget management", "Quality management", "Risk management", "Critical path management", "Roadmap strategy", "KPI definition", "Business reporting", "Technical decision making", "Problem solving", "Roadmap planning", "Quarterly business review", "Annual planning", "Customer experience", "Business trends", "Amazon Stores categories", "Search", "Personalization", "Shopping experience", "Product suite", "Tech stack", "Business needs", "Product cost", "Product quality", "Product schedule", "End-to-end processes", "Product and service offerings", "Consumer electronics", "Apparel", "Device infrastructure" ], "skillCount" : 54, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 777.32886, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d13cf74d8ee00a0ae6cbf", "title" : "Customer Experience Manager", "company" : "Glade Optics", "industry" : "Outdoor & Apparel", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Retail industry in Breckenridge, United States, adjusted for seniority and company size." }, "location" : "Breckenridge, CO", "locations" : [ "Breckenridge", "CO" ], "timestamp" : "2026-06-16T05:26:21.462", "fingerprint" : "77d00180c2de5add68bb3d1975bcd18428c1b088d91a4e1e819f5b8384ac492b", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://the-digital-stronghold.breezy.hr/p/ebbbafc7aa2d-customer-experience-manager-glade-optics", "externalId" : "ebbbafc7aa2d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Breckenridge", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.4829124,-106.0465486" } ], "locationText" : "Breckenridge, Colorado, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Glade Optics At Glade Optics, we", "summaryDescription" : "Customer Experience Manager at Glade Optics", "createdAt" : "2026-06-14T18:55:59.302", "lastUpdated" : "2026-06-16T05:26:21.462", "ingestTimestamp" : "2026-06-14T18:55:59.302", "mongoId" : "6a2d13cf74d8ee00a0ae6cbf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "_score" : 752.7073, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.92 }, { "id" : "6a30514cf292fd229cefe131", "title" : "Program Manager - Customer Success", "company" : "Blueprint", "salary" : { "min" : 4806.0, "max" : 5096.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T08:34:32.180", "fingerprint" : "827271b8b0f9f2b1574271c75976a9eab3d235ae80ca628c23a436f875ff0f51", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/notexternal/jobs/8008160", "externalId" : "8008160", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role In this role, you will support program management operations within a large-scale Customer Success organization, helping drive alignment and execution across cross-functional initiatives. You will play a key role in managing the rhythm of business, ensuring programs are prioritized effectively, and enabling collaboration across multiple solution areas. This position requires strong communication skills, attention to detail, and the ability to operate independently in a fast-paced environment. Responsibilities Support program management efforts for cross-functional initiatives impacting multiple solution areas. Assist with rhythm of business activities, including planning, tracking, and reporting on key programs. Coordinate projects by developing detailed plans, timelines, and deliverables to achieve organizational goals. Facilitate communication across stakeholders, including leadership, operations, and cross-functional teams. Prepare and present reports, updates, and findings to stakeholders. Analyze resource requirements, timelines, and project feasibility to support decision-making. Collaborate with internal teams (e.g., business, marketing, operations) to align on program objectives and execution. Track progress and ensure accountability on deliverables and milestones. Support documentation, process improvements, and program governance activities. Review project-related materials such as plans, cost estimates, and program documentation. Qualifications 3–5+ years of program management experience in a business or non-IT environment. 3–5+ years of experience using productivity and collaboration tools (e.g., Outlook, Teams, Excel, PowerPoint). 3–5+ years of experience working with SharePoint for collaboration and document management. Strong verbal and written communication skills with the ability to present information clearly. Proven ability to manage multiple tasks, prioritize effectively, and work independently. Strong organizational, problem-solving, and attention-to-detail skills. Experience supporting cross-functional teams and working in a matrixed environment. Knowledge of business and management principles, including planning, resource allocation, and execution. Preferred Qualifications Prior experience in a large, global, or enterprise-scale organization. Experience with Azure DevOps (ADO) or similar project tracking tools (1+ year preferred). Demonstrated ability to manage rhythm of business processes or operational cadences. Strong stakeholder management and follow-up skills. Self-directed with a proactive approach to problem-solving and execution. Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $48.06- $50.96 USD/hourly. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location: 100% Remote", "summaryDescription" : "Program Manager - Customer Success at Blueprint", "postedDate" : "2026-06-15T23:15:32.148", "createdAt" : "2026-06-15T23:15:32.148", "lastUpdated" : "2026-06-16T08:34:32.180", "ingestTimestamp" : "2026-06-15T23:15:32.148", "mongoId" : "6a30514cf292fd229cefe131", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 9996480, "salaryAnnualMax" : 10599680, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 749.94025, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3075c5f292fd229c013566", "title" : "Software Engineer, Customer Insights", "company" : "Pantheon Systems, Inc", "industry" : "SaaS", "salary" : { "min" : 116640.0, "max" : 145800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T13:27:53.744", "fingerprint" : "f4a8f719538a36fe57f0ba3367ed03ca78b403947c3149dae93677fb8e623bb4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://pantheon.io/about/careers/detail?gh_jid=8008383", "externalId" : "8008383", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Python, Java, Go, JavaScript, React, Node.js, SQL, NoSQL, AWS, GCP, Azure, Kubernetes, Docker, Terraform, CI/CD, REST, GraphQL", "professionalSkills" : [ "System design", "API design", "Data modeling" ], "hardSkillsList" : [ "Software development", "Cloud computing", "DevOps practices", "Data structures", "Algorithms" ], "hardSkills" : [ { "name" : "Software development", "level" : "intermediate" }, { "name" : "Cloud computing", "level" : "intermediate" }, { "name" : "DevOps practices", "level" : "intermediate" }, { "name" : "Data structures", "level" : "intermediate" }, { "name" : "Algorithms", "level" : "intermediate" } ], "majorSkills" : "Backend development, Cloud infrastructure, DevOps", "majorSkillsList" : [ "Backend development", "Cloud infrastructure", "DevOps" ], "coreResponsibilities" : "Design scalable backend services, Develop and maintain cloud infrastructure, Implement CI/CD pipelines, Write clean, maintainable code, Collaborate with cross-functional teams, Troubleshoot and resolve production issues, Participate in code reviews, Contribute to system architecture discussions", "teamCollaboration" : "Cross-functional teams; Agile methodologies; Code reviews", "projectManagementSkills" : [ "Agile", "Scrum" ], "domainKnowledge" : "SaaS architecture; Customer insights; Data pipelines", "domainList" : [ "saas-architecture", "customer-insights", "data-pipelines" ], "domainSpecificKnowledge" : [ "SaaS architecture", "Customer insights", "Data pipelines" ], "toolProficiency" : [ "Git", "JIRA", "Datadog", "Prometheus", "Grafana" ], "documentationSkills" : "Technical documentation", "continuousLearning" : "Professional development", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "qualificationsBasic" : "3+ years experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Pantheon Pantheon brings together exceptional builders who take ownership, drive meaningful impact, and shape what's next for the web. We power more than 300,000 websites globally for organizations including Google, Princeton, Salesloft, Clorox, and the United Nations. Every day, thousands of developers and marketers use our WebOps platform to build, iterate, and scale WordPress, Drupal, and Next.js sites that reach billions of people worldwide. As an employer, we operate with the same philosophy that drives our product: foundation and freedom. Pantheon is a vibrant, remote-forward team of experts who care deeply about their craft and results. Here, you take ownership of work that matters, contribute alongside exceptional people, and see the impact you create. The Role The Pantheon Customer Insights Team is looking for a Software Engineer to build the next generation of customer-facing observability features. In this role, you will create backend systems that transform raw observability data from platforms like New Relic, Grafana, and Cloudflare into clear, actionable insights surfaced directly in our product. You'll work on Portfolio Insights, OpenTelemetry exploration, and product analytics capabilities. This is product engineering work; you're building features customers interact with daily, not internal tooling. You will work primarily in Go, with Python and SQL for data work. What you Need to Succeed Comfort with ambiguity; you'll be defining what \"meaningful insights\" means to customers. Pragmatic approach to balancing performance, cost, and delivery speed. Care about what users see, not just APIs. Good collaboration skills to work with product, design, and cross-functional teams. Desire to learn observability concepts on the job (we have domain experts on the team to teach you). What you Bring to the Table 3+ years of experience building production services and features. Go experience is a plus (or similar systems language). Comfortable working in React and TypeScript and GraphQL. Comfort with BigQuery/SQL and with Python for data work. Experience with observability platforms (New Relic, Grafana, Datadog) Experience with RESTful APIs and distributed systems. What We Offer We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team. Industry competitive compensation and equity plan Flexible time off, sick days, and 13 paid holidays Comprehensive medical insurance including Health, Dental and Vision Paid parental leave (plus fertility, adoption and other family planning benefits) In-office workspace (San Francisco & Chicago) Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development Events and activities both team-based and company wide that inspire, educate and cultivate Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment. After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U. S. Department of Homeland Security. To review the Employee and Applicant's Privacy Policy, click here. The US base salary range for this position in the United States is $116,640 - $145,800 USD per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Visa Sponsorship is not available at this time. #LI-KM1 #LI-remote", "summaryDescription" : "Software Engineer, Customer Insights at Pantheon Systems, Inc. Skills: Backend development, Cloud infrastructure, DevOps. Design scalable backend services. Develop and maintain cloud infrastructure", "postedDate" : "2026-06-16T01:16:53.432", "createdAt" : "2026-06-16T01:16:53.432", "lastUpdated" : "2026-06-16T13:27:53.744", "ingestTimestamp" : "2026-06-16T01:16:53.432", "mongoId" : "6a3075c5f292fd229c013566", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 116640, "salaryAnnualMax" : 145800, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Software development", "Cloud computing", "DevOps practices", "Data structures", "Algorithms", "Backend development", "Cloud infrastructure", "DevOps", "System design", "API design", "Data modeling", "Agile", "Scrum", "SaaS architecture", "Customer insights", "Data pipelines", "Git", "JIRA", "Datadog", "Prometheus", "Grafana" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 749.5004, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6960822f0937eae70e9c7ff0", "title" : "Quality and Insights Manager", "company" : "Home Group", "salary" : { "min" : 40000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Tyne and Wear-Newcastle upon Tyne-Newcastle upon Tyne (Strawberry Lane)", "locations" : [ "Tyne and Wear-Newcastle upon Tyne-Newcastle upon Tyne (Strawberry Lane)", "18.Jan.26, 11:59:00 PM", "242570, 242570, true" ], "timestamp" : "2026-06-15T11:57:45.075", "fingerprint" : "4b9f2cf4840138e705560c1bd8e964c5a6230bfec82b31df2e3b0287238c5c7d", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=242570", "externalId" : "242570", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Newcastle upon Tyne", "state" : "Tyne and Wear", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "54.9738474,-1.6131572" } ], "locationText" : "Newcastle upon Tyne, Tyne and Wear, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Audit analysis", "Feedback analysis", "Action planning", "Team management", "Coaching support", "Training program management", "Performance improvement", "Process management", "Standards management", "Needs spotting", "Customer voice integration" ], "hardSkills" : [ { "name" : "Audit analysis", "level" : "intermediate" }, { "name" : "Feedback analysis", "level" : "intermediate" }, { "name" : "Action planning", "level" : "intermediate" }, { "name" : "Team management", "level" : "intermediate" }, { "name" : "Coaching support", "level" : "intermediate" }, { "name" : "Training program management", "level" : "intermediate" }, { "name" : "Performance improvement", "level" : "intermediate" }, { "name" : "Process management", "level" : "intermediate" }, { "name" : "Standards management", "level" : "intermediate" }, { "name" : "Needs spotting", "level" : "intermediate" }, { "name" : "Customer voice integration", "level" : "intermediate" } ], "majorSkills" : "Quality assurance, Customer insights, Team leadership, Continuous improvement", "majorSkillsList" : [ "Quality assurance", "Customer insights", "Team leadership", "Continuous improvement" ], "coreResponsibilities" : "Build quality assurance framework, Manage quality assurance framework, Drive excellent customer outcomes, Drive brilliant colleague experience, Turn checks into insights, Turn audits into insights, Turn feedback into insights, Suggest actions from insights, Manage coaches, Support coaches, Manage trainer, Support trainer, Ensure training programme is insight-driven, Ensure coaching support is insight-driven, Improve performance, Help leaders understand performance, Help teams understand performance, Drive continuous improvement culture, Keep processes fresh, Keep standards fresh, Spot training needs, Put support in place, Make customer voice central", "teamCollaboration" : "Work with leaders; Work with team; Work with L&D", "domainKnowledge" : "Customer service; Regulated setting", "domainList" : [ "customer-service", "regulated-setting" ], "domainSpecificKnowledge" : [ "Customer service", "Regulated setting" ], "communicationSkills" : "Share feedback", "continuousLearning" : "Grow career support; Learning support", "innovationCreativity" : "Shape something new", "problemSolvingSkills" : "Analytical skills; Problem-solving skills", "outcomesObjectives" : "Drive changes that matter; Improve customer experiences; Ensure right service first time", "qualificationsBasic" : "Line management experience, Contact centre experience, Customer service environment experience, Quality management qualification, Auditing qualification, Equivalent experience in setting up quality assurance, Equivalent experience in managing quality assurance, Analytical skills, Problem-solving skills, Clear timely feedback skills, Communication skills, Influencing skills, Collaborative approach, Passion for coaching, Helping others grow, Build something new, Take people on journey", "qualificationsPreferred" : "Coaching and training a new team experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Quality & Insights Manager Newcastle upon Tyne, hybrid working minimum 2 days office based per week Permanent, full time (37.5 hpw) Earn £40,000 pa, with bril liant benefits! ‘Previous applicants need not apply’ Home, a place where you belong You know that great service doesn’t happen by accident. It’s built on care, consistency and a clear picture of how we’re doing. If you’ve ever thought “there’s a better way to do this” and wanted the space to make it happen, this could be your moment. We’re looking for someone who can bring quality assurance to life, not just in processes, but in how our colleagues work together, learn and grow. With experience of coaching and training a new team. You’ll be the person who spots what’s going well, sees where we can improve, and turns that into insight that will drive changes that really matter for our customers. You’ll join our friendly Customer Service Quality and Improvement team, where we work hard to make sure every customer gets the right service, first time. You’ll have the freedom to dig deep into the details to share insights and manage the actions that drive better customer experiences. What you’ll do Build and manage a simple, consistent quality assurance framework that works for everyone and drives excellent customer outcomes and brilliant colleague experience. Turn checks, audits and feedback into clear insights and suggested actions Manage and support a team of coaches and a trainer, ensuring the training programme and coaching support are insight-driven and focused on improving performance Work with leaders and team to help them understand how we are performing and drive a continuous improvement culture within the team Keep our processes and standards fresh, relevant and fit for the future Spot training needs quickly and working with our trainer along with L&D to put the right support in place Make sure the customer’s voice is at the heart of every change we make Why choose us Imagine finishing each day knowing you’ve made a real difference in our customers’ lives. That’s exactly what you’ll do here, working for a top 10 Great Place to Work in the UK! You’ll have space to grow, support to learn, and the chance to shape something brand new. What you bring Strong line management experience. Experience of working in a contact centre or customer service environment. A qualification in quality management, auditing, or equivalent experience in setting up or managing quality assurance in a regulated setting A curious mind with great analytical and problem-solving skills The confidence to share clear timely feedback that drives action Strong communication and influencing skills with a collaborative approach Passion for coaching and helping others grow Enthusiasm to build something new and take people on the journey with you Job details You’ll work Monday to Friday This is a hybrid role, and you’ll spend a minimum of 2 days in our One Strawberry Lane office, and the rest working from home A place where you belong We do our best work when we can be ourselves. That’s why inclusion and wellbeing shape our policies and daily practice. Our diversity networks, Multicultural, LGBTQIA+, Women, and Disability, along with peers and allies, help us thrive. Together we make Home Group a great place to work ! What’s in it for you? Enjoy 34 days leave (this includes bank holidays and a \"me day\"!), and the option to buy five days more (subject to criteria). 2 days paid volunteering Generous pension and 3x salary life insurance. Check more benefits online! Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies. 800+ discounts or cashback on shopping, holidays, and more. We’re a top 10 UK Wellbeing employer; our tools and support are here when you need them! Grow your career with us, we’ll help you take the next step. Ready to join us? Click APPLY NOW to see the Quality & Insights Manager job description , learn about us , and for help to apply . Don’t wait, roles can close early, so apply and take the first step towards making a difference. To let us know how we can help you shine in our process, email recruitment@homegroup.org.uk to discuss your reasonable adjustments. Newcastle upon Tyne (Strawberry Lane)", "summaryDescription" : "Quality and Insights Manager at Home Group. Skills: Quality assurance, Customer insights, Team leadership, Continuous improvement. Build quality assurance framework. Manage quality assurance framework", "createdAt" : "2026-06-14T01:52:38.205", "lastUpdated" : "2026-06-15T11:57:45.075", "ingestTimestamp" : "2026-06-14T01:52:38.205", "mongoId" : "6960822f0937eae70e9c7ff0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Audit analysis", "Feedback analysis", "Action planning", "Team management", "Coaching support", "Training program management", "Performance improvement", "Process management", "Standards management", "Needs spotting", "Customer voice integration", "Quality assurance", "Customer insights", "Team leadership", "Continuous improvement", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Customer service", "Regulated setting" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 749.06647, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.92 }, { "id" : "6a3051bbf292fd229cf05bfd", "title" : "Program Manager - Customer Success", "company" : "Blueprint Technologies", "industry" : "Technology", "salary" : { "min" : 4806.0, "max" : 5096.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T06:40:56.195", "fingerprint" : "96d0ae1e014fffed90365e54e3eae43ca0802817d03ea109201be14544201c60", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/8008142", "externalId" : "8008142", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role In this role, you will support program management operations within a large-scale Customer Success organization, helping drive alignment and execution across cross-functional initiatives. You will play a key role in managing the rhythm of business, ensuring programs are prioritized effectively, and enabling collaboration across multiple solution areas. This position requires strong communication skills, attention to detail, and the ability to operate independently in a fast-paced environment. Responsibilities Support program management efforts for cross-functional initiatives impacting multiple solution areas. Assist with rhythm of business activities, including planning, tracking, and reporting on key programs. Coordinate projects by developing detailed plans, timelines, and deliverables to achieve organizational goals. Facilitate communication across stakeholders, including leadership, operations, and cross-functional teams. Prepare and present reports, updates, and findings to stakeholders. Analyze resource requirements, timelines, and project feasibility to support decision-making. Collaborate with internal teams (e.g., business, marketing, operations) to align on program objectives and execution. Track progress and ensure accountability on deliverables and milestones. Support documentation, process improvements, and program governance activities. Review project-related materials such as plans, cost estimates, and program documentation. Qualifications 3–5+ years of program management experience in a business or non-IT environment. 3–5+ years of experience using productivity and collaboration tools (e.g., Outlook, Teams, Excel, PowerPoint). 3–5+ years of experience working with SharePoint for collaboration and document management. Strong verbal and written communication skills with the ability to present information clearly. Proven ability to manage multiple tasks, prioritize effectively, and work independently. Strong organizational, problem-solving, and attention-to-detail skills. Experience supporting cross-functional teams and working in a matrixed environment. Knowledge of business and management principles, including planning, resource allocation, and execution. Preferred Qualifications Prior experience in a large, global, or enterprise-scale organization. Experience with Azure DevOps (ADO) or similar project tracking tools (1+ year preferred). Demonstrated ability to manage rhythm of business processes or operational cadences. Strong stakeholder management and follow-up skills. Self-directed with a proactive approach to problem-solving and execution. Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $48.06- $50.96 USD/hourly. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location: 100% Remote", "summaryDescription" : "Program Manager - Customer Success at Blueprint Technologies", "postedDate" : "2026-06-15T23:19:50.625", "createdAt" : "2026-06-15T23:19:50.625", "lastUpdated" : "2026-06-16T06:40:56.195", "ingestTimestamp" : "2026-06-15T23:19:50.625", "mongoId" : "6a3051bbf292fd229cf05bfd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 9996480, "salaryAnnualMax" : 10599680, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 748.7135, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3075c5f292fd229c013564", "title" : "Software Engineer - Customer Insights", "company" : "Pantheon Systems, Inc", "industry" : "Technology", "salary" : { "min" : 103000.0, "max" : 129000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:26:50.191", "fingerprint" : "19157624d10a98ed4b1b9b172e121868012fcbe4130660a9f3eb0319a8a2a186", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://pantheon.io/about/careers/detail?gh_jid=8008258", "externalId" : "8008258", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Pantheon Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. The Role The Pantheon Customer Insights Team is looking for a Software Engineer to build the next generation of customer-facing observability features. In this role, you will create backend systems that transform raw observability data from platforms like New Relic, Grafana, and Cloudflare into clear, actionable insights surfaced directly in our product. You'll work on Portfolio Insights, OpenTelemetry exploration, and product analytics capabilities. This is product engineering work; you're building features customers interact with daily, not internal tooling. You will work primarily in Go, with Python and SQL for data work. What you Need to Succeed Comfort with ambiguity; you'll be defining what \"meaningful insights\" means to customers. Pragmatic approach to balancing performance, cost, and delivery speed. Care about what users see, not just APIs. Good collaboration skills to work with product, design, and cross-functional teams. Desire to learn observability concepts on the job (we have domain experts on the team to teach you). What you Bring to the Table 3+ years of experience building production services and features. Go experience is a plus (or similar systems language). Comfortable working in React and TypeScript and GraphQL. Comfort with BigQuery/SQL and with Python for data work. Experience with observability platforms (New Relic, Grafana, Datadog) Experience with RESTful APIs and distributed systems. Familiarity with GCP infrastructure primitives, terraform, and container management solutions like kubernetes What We Offer We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team. Industry competitive compensation and equity plan Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays Full medical coverage (Extended health care, dental, vision) Top-of-line equipment In-office workspace (Vancouver, BC Canada) Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development Events and activities both team-based and company wide that inspire, educate and cultivate Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment. To review the Employee and Applicant's Privacy Policy, click here. Visa Sponsorship is not available at this time. The Canadian base salary range for this position is 103,000- 129,000 CAD per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. #LI-KM1 #LI-remote", "summaryDescription" : "Software Engineer - Customer Insights at Pantheon Systems, Inc", "postedDate" : "2026-06-16T01:19:19.388", "createdAt" : "2026-06-16T01:19:19.388", "lastUpdated" : "2026-06-16T11:26:50.191", "ingestTimestamp" : "2026-06-16T01:19:19.388", "mongoId" : "6a3075c5f292fd229c013564", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 747.2968, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305fdaf292fd229cf81922", "title" : "Associate, People and Experience Team", "company" : "VaynerMedia LLC", "industry" : "Media", "salary" : { "min" : 35000.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Associate in Media in London, UK, adjusted for company size and industry." }, "location" : "VaynerMedia Limited (UK)", "locations" : [ "VaynerMedia Limited (UK)" ], "timestamp" : "2026-06-16T07:23:38.441", "fingerprint" : "692945223a2fcd38acba8225bc86ed552a3c27e61fd39d7601de1610a7b70364", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://vaynermedia.com/careers?gh_jid=8007703", "externalId" : "8007703", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "professionalSkills" : [ "Talent management", "Employee relations", "HR processes", "Organizational development" ], "majorSkills" : "Human Resources", "majorSkillsList" : [ "Human Resources" ], "coreResponsibilities" : "Manage HR operations, Support employee lifecycle, Develop HR policies, Administer HR programs, Ensure HR compliance, Drive HR initiatives, Foster positive workplace culture, Analyze HR data", "domainKnowledge" : "Human Resources; Talent Acquisition; Employee Engagement; HR Compliance", "domainList" : [ "human-resources", "talent-acquisition", "employee-engagement", "hr-compliance" ], "domainSpecificKnowledge" : [ "Human Resources", "Talent Acquisition", "Employee Engagement", "HR Compliance" ], "remoteFriendly" : false, "rawDescription" : "We’re VaynerMedia! We are a contemporary global creative and media agency built for the now. Born in social, our work is now full service, simply loving big ideas that connect and create real change for our clients business. We are independently owned, founded in 2009 with offices in London, Amsterdam, New York, Los Angeles, Singapore, Tokyo, Sydney, Bangkok, Kuala Lumpur and Mexico City. We are recognised for our work in Cannes Lions, the Clios, D&AD and The Webbies to name a few. Culture is our key and Empathy is how we build it. VaynerMedia EMEA is strong with a world-class combination of diverse backgrounds collaborating to put forward innovative, creative and strategic solutions to the one advantage that stands the test of time – PEOPLE. Day in and day out, we propel some of the biggest brands in the world to the intersection of attention and culture. The PITCH. Our EMEA People & Experience team is breaking the mould of a “traditional HR team” by taking a high touch, empathetic approach to everything we do - from daily admin tasks, to the highest level strategic planning. We aim to do it all with empathy, professionalism, patience, a little humour, and a lot of kindness, with the employee experience at its core. Want in? Do you pride yourself on your ability to stay up to speed on daily tasks, and get a serious sense of accomplishment when things are knocked-off your to-do list? Are you an organisational wizard who loves to multi-task? Do you love a good process, and have a desire to continuously improve the way we do things? Do you love accurate data entry and analysis? We just might have a role for you! We’re looking for a People and Experience (PET) Associate to join our team in London! Here’s where you come in… Handle PET administrative tasks with 100% database accuracy within our systems such as HiBob, Moore Payroll, ClickUp, Greenhouse etc. In fact, you have an eye for perfection in this area! Responsible for all paperwork such as employee contracts, reference letters, promotion letters, leaver letters, etc Be an experience ambassador for the full employee lifecycle, from onboarding through to offboarding and everything in between Provide speedy and efficient responses to all day to day / first line people queries from employees Be our data champion, pulling reports for the People team, managers as appropriate and being able to assess general themes, insights and more! Support the People Operations team with systems and administrative support Partner with our Finance team to prepare the monthly payroll inputs and process PET related invoices Provide administrative support for employee relations issues as required, including note taking, letter drafting, etc Create and own reports for tracking absence and holidays We value Personality, Ambition, Potential and Experience, however from our experience, we believe the following qualities will be highly successful in this role: Detail-oriented with excellent organisational, prioritisation, and multitasking skills Adept and comfortable working through frequent change in a dynamic, fast-paced environment A team player with a positive attitude and strong interpersonal and communication skills Handle data with confidentiality, discretion and integrity We operate in English, therefore proficiency in written & spoken English is essential, however additional languages or experience in European countries is a plus Ability to be proactive, solution oriented and use your own initiative Be task-oriented and a brilliant doer who loves to get going while ticking the right boxes in their to-do list Have a keen interest in building and maintaining world class employee experiences, with a focus on high performance, reward & wellbeing Learn, embrace and champion the Vayner Culture. We want you advocate it to every step you make as you thrive and grow with us Prior work experience in a media/creative agency or a start-up (internships included) is a plus but not required Proficient in G-Suite (Gmail, Calendars, Shared Drive, Docs, Sheet, etc) & Microsoft Office (Word, Excel, Powerpoint, etc) What you get in return… Opportunity to progress in a global creative and media agency Work with a team of passionate people who are cheerleaders of your career development Solid experience as a generalist within People & Experience and the opportunity to shape the employee experience for our people Passionate about specific areas of People & Experience? You’ll have the opportunity to deep dive into areas you’re particularly interested in Here’s how We Support You We regularly review our benefits and are committed to providing a comprehensive programme for our people. Unlimited Holiday + 1 Day Birthday Leave YuLife (online discount platform) Enhanced Parental Leave Unlimited Coaching sessions, which can be private and team class sessions Cycle to work scheme Employee Assistance Program (Financial, Mental and Physical Wellbeing) Cash Plan with Medicash - Level 1 cover, option to add partner, 4 children can be added for free Virtual GP, Skinvision, 24/7 Health and Stress Helplines, Discounted Gym, Medicash Extras Life Assurance Income Protection Group Personal Pension What you SHOULD KNOW about VaynerMedia Think “lab” and not “agency”. We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We’re willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It’s fun! We believe 100% that brands can be built on digital platforms and part of our model is built bottom up, flipping the traditional advertising model and process on its head. We don’t play to agency/industry norms and our culture and energy reflects that. Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully that, and the opportunity to collaborate with the talented and enthusiastic crew, work with big brands excites you, as it does us. We can’t wait to meet you. VaynerMedia is an Equal Opportunity Employer. This means that VaynerMedia provides equal employment opportunities to all staff members and job applicants without regard to gender, pregnancy, marital or civil partnership status, gender reassignment, race, disability, sexual orientation, religious belief, part time or fixed term employment, age or any other legally protected class. Candidates must be authorised to work in the UK.", "summaryDescription" : "Associate, People and Experience Team at VaynerMedia LLC. Skills: Human Resources. Manage HR operations. Support employee lifecycle", "postedDate" : "2026-06-15T23:24:31.893", "createdAt" : "2026-06-15T23:24:31.893", "lastUpdated" : "2026-06-16T07:23:38.441", "ingestTimestamp" : "2026-06-15T23:24:31.893", "mongoId" : "6a305fdaf292fd229cf81922", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Human Resources", "Talent management", "Employee relations", "HR processes", "Organizational development", "Talent Acquisition", "Employee Engagement", "HR Compliance" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 747.22034, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305ffff292fd229cf840cc", "title" : "Retail Insights Manager", "company" : "SPINS", "industry" : "Retail", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Retail Insights Manager in Bulgaria, adjusted for a full-time remote role." }, "location" : "Remote", "locations" : [ "Remote", "Chicago", "Illinois", "United States" ], "timestamp" : "2026-06-16T08:10:16.333", "fingerprint" : "a5016047951be6731f0733443befa5cc1dfc20e996afd4165599fb55aaa4ccdf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.spins.com/work-at-spins/?gh_jid=7655949", "externalId" : "7655949", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceLevel" : "Manager", "technicalSkills" : "MS Office, Excel, PowerPoint, Outlook", "professionalSkills" : [ "Analytics", "Storytelling", "Reporting efficiency" ], "hardSkillsList" : [ "Data analysis", "Strategic analysis" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Strategic analysis", "level" : "intermediate" } ], "majorSkills" : "Retail analytics, Client management, Data insights", "majorSkillsList" : [ "Retail analytics", "Client management", "Data insights" ], "coreResponsibilities" : "Lead delivery of strategic analyses, Deliver insights and recommendations, Apply SPINS proprietary assets, Work directly with executives, Understand client opportunities, Develop growth solutions, Develop growth strategies, Partner with client, Assess reporting and tools, Improve reporting and tools, Deliver client training sessions, Ensure client captures value, Provide business growth opportunities, Bring forward thought leadership, Add value to clients, Add insights to clients", "teamCollaboration" : "Client team members; Client stakeholders", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "CPG/Retail analytics; Natural products industry", "domainList" : [ "cpg-retail-analytics", "natural-products-industry" ], "domainSpecificKnowledge" : [ "CPG/Retail analytics", "Natural products industry" ], "toolProficiency" : [ "Circana", "NielsenIQ", "SPINS", "Numerator" ], "communicationSkills" : "Presentation skills", "problemSolvingSkills" : "Strategic analyses", "outcomesObjectives" : "Capture biggest growth opportunities; Drive client's business forward; Ensure client captures value", "qualificationsBasic" : "2-4 years CPG/Retail analytics experience, Prior experience managing client stakeholders, Prior experience in translating data, Excellent presentation skills, Prior experience with syndicated data, Intermediate MS Office skills", "qualificationsPreferred" : "Experience with Distributor or Retailer, Comfortable with complexity, Interpersonal skills, Organizational skills, Project management skills, Ability to understand customer mindset, Skilled at leveraging business relationships, Experience with natural products industry", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health however, qualified applicants from other locations will be considered Retail Insights Manager Summary The Retail Team is focused on recruiting, retaining, and expanding our partnerships with retailers and distributors to ensure their sustained growth. Retail is the cornerstone of SPINS as our Retail Partners are the primary source of data fueling our front-end applications and enabling our proprietary Product Intelligence. SPINS is focused on helping our clients achieve sustained, profitable growth. The Retail Support Team uses SPINS industry-leading Natural, Organic, and Specialty Products Retail Market Information in combination with analytics and strategic analyses to generate powerful insights. This Retail Insights Manager will be working directly with clients to help them capture their biggest growth opportunities. Job Duties & Responsibilities Lead the delivery of strategic analyses, insights, and recommendations based on applying SPINS proprietary assets, in combination with the client's team members and client's information. Work directly with executives at our client company to understand their opportunities and develop growth solutions and strategies to capture them. Partner with the client to understand, continually assess, and improve reporting and tools to continue to drive forward the client's business. Deliver client training sessions to ensure client captures value of the SPINS assets and provide business growth opportunities. Brings forward relevant SPINS and 3rd party thought leadership to add additional value and insights to assigned clients. Requirements: Education & Experience 2-4 years CPG/Retail analytics experience in with a Distributor, Retailer, CPG company, or Market Research firm Prior experience managing client stakeholders and multiple projects concurrently Prior experience in translating data and using analyses in storytelling and reporting efficiency Excellent presentation skills and is very comfortable presenting to clients Initiative, creativity and a passion to deliver results that make a difference to our client Self-starter, with strong intellectual curiosity Prior experience with syndicated data such as Circana (IRi), NielsenIQ, SPINS, Numerator, etc. Intermediate knowledge/skills in MS Office (Excel, PowerPoint, Outlook) The following is strongly preferred: Experience with Distributor or Retailer Comfortable with complexity Interpersonal, organizational and project management skills Ability to understand the customer mindset and offer solutions Skilled at leveraging business relationships at all levels within the organization Experience with the natural products industry Salary Range: $80,000 to $90,000 Note: Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-SB1 #LI-Hybrid What SPINS Offers We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members. We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works! Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched. Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture. The SPINS Way Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback. Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action. Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths. Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution. For details about the information SPINS’s collects about our applicants and how we use it, please see the SPINS Privacy Policy here.", "summaryDescription" : "Retail Insights Manager at SPINS. Skills: Retail analytics, Client management, Data insights. Lead delivery of strategic analyses. Deliver insights and recommendations", "postedDate" : "2026-06-15T23:22:36.694", "createdAt" : "2026-06-15T23:22:36.694", "lastUpdated" : "2026-06-16T08:10:16.333", "ingestTimestamp" : "2026-06-15T23:22:36.694", "mongoId" : "6a305ffff292fd229cf840cc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Strategic analysis", "Retail analytics", "Client management", "Data insights", "Analytics", "Storytelling", "Reporting efficiency", "Project management", "CPG/Retail analytics", "Natural products industry", "Circana", "NielsenIQ", "SPINS", "Numerator" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 724.2743, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "69fa212d4c40e2acd14f7b69", "title" : "Sr. Program Manager, Customer Experience Improvement", "company" : "Amazon UK Services Ltd.", "industry" : "Customer Service, Program Management, amazon customer service", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Program Manager in London, adjusted for the e-commerce industry and large company size." }, "location" : "London, England, GBR", "locations" : [ "London, England, GBR" ], "timestamp" : "2026-06-15T02:53:10.161", "fingerprint" : "c73d05e1a561801b962312eaa21e918da379606bea36c608ed086996b6ab74da", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10411404/apply", "externalId" : "d4cfa680-431e-40ca-a1b8-00862933c011", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Customer experience" ], "hardSkillsList" : [ "Data analysis", "Program management", "Roadmap development" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Program management", "level" : "intermediate" }, { "name" : "Roadmap development", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer Experience Improvement, Program Management, Roadmap Strategy", "majorSkillsList" : [ "Customer Experience Improvement", "Program Management", "Roadmap Strategy" ], "coreResponsibilities" : "Drive expansion and management of Pan-EU roadmap, Define areas of focus/opportunity supported by analysis, Develop solutions, Identify owners, Set delivery/completion dates, Set up mechanisms to ensure programs are on, Proactively identify and resolve issues that affect customer, Build relationships across Amazon teams, Operate drive programs end-to-end, Improve customer experience at scale across EU, Communicate clear and concise expectations and requirements, Adapt communication to multi-country stakeholders, Present well-reasoned and data-driven proposals, Lead customer experience workstreams, Eliminate sources of friction, Create scalable mechanisms to work across cross-functional teams, Drive organizational change, Establish data-driven approaches to detect issues, Surface customer pain points, Drive upstream action across organizations, Understand how AI is reshaping CX product architectures, Apply AI to enable faster learning cycles, Influence strategic direction, Influence customer adoption decisions, Influence engineering and business approach, Influence vendors, partners, and organization priorities, Influence senior leaders to prioritize and address systemic, Advocate for customers in product, design, and operational, Deliver measurable outcomes aligned with organizational goals, Write and present clear narratives to drive alignment, Coach and develop high-performing teams, Create leadership opportunities", "teamCollaboration" : "Cross-functional teams; Senior EU leadership forums; Business and technology teams; Multi-country stakeholders", "projectManagementSkills" : [ "Program management", "Roadmap development" ], "domainKnowledge" : "Customer experience; EU marketplaces; Country-specific market dynamics", "domainList" : [ "customer-experience", "eu-marketplaces", "country-specific-market-dynamics" ], "domainSpecificKnowledge" : [ "Customer experience", "EU marketplaces", "Country-specific market dynamics" ], "communicationSkills" : "Executive presentations; Verbal communication; Written communication", "innovationCreativity" : "Innovative customer solutions", "problemSolvingSkills" : "Root cause analysis; Issue resolution; Data-driven decision making", "outcomesObjectives" : "Deliver measurable outcomes aligned with organizational goals", "qualificationsBasic" : "Experience using data and metrics to determine and drive improvements, Experience owning program strategy, end to end delivery, and communicating results to senior leadership, Experience in program or project management, Native or Fluent Spanish speaker", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time. We are looking for a customer-obsessed Senior Program Manager to join us in the EU Customer Experience Improvement org within Customer Service. You will be a part of the EU team of program managers, product managers, business analysts, and business intelligence engineers who dig deep into customer friction, trace it back to its source, and drive upstream and downstream product and programmatic improvements to improve CX. You and your team will own the roadmap of EU strategic initiatives while also responding to emerging issues that need immediate attention. Key job responsibilities - Drive the expansion and management of a strategic Pan-EU roadmap involving unique and innovative customer solutions, accounting for country-specific market dynamics and customer expectations. - Define areas of focus/opportunity supported by analysis, develop solutions, identify owners, set delivery/completion dates, and set up mechanisms to ensure programs are on track across EU marketplaces. - Proactively identify and resolve issues that affect customer experience across EU stores, including defects that drive customer contacts and concessions, and may impair the team's ability to meet strategic, product, and technical goals. - Actively build relationships across Amazon teams — including EU Retail, Transportation, Supply Chain, AMZL, Product, Finance, Legal, and Engineering — to deliver on your roadmap. - Operate autonomously; drive programs end-to-end including business goals, technical solutions, and contact reduction initiatives to improve customer experience at scale across EU. - Communicate clear and concise expectations and requirements with business and technology teams, adapting communication to multi-country stakeholders and senior EU leadership forums. - Present well-reasoned and data-driven proposals in both verbal and written form, including documents for EU VP-level leadership reviews. A day in the life - Lead customer experience workstreams by proactively identifying and eliminating sources of friction. - Create scalable mechanisms to work across cross-functional teams and drive organizational change. - Establish data-driven approaches to detect issues, surface customer pain points and drive upstream action across organizations. - Understand how AI is reshaping CX product architectures, product development and customer workflows; apply AI to enable faster learning cycles, accelerate development, make better decisions and unlock new forms of innovation - Influence strategic direction, customer adoption decisions, engineering and business approach (internally and externally if applicable), vendors, partners, and organization priorities. - Influence senior leaders to prioritize and address systemic customer experience issues through high-quality analytics and communication. - Advocate for customers in product, design, and operational decisions across organizations. - Deliver measurable outcomes aligned with organizational goals. - Write and present clear narratives to drive alignment and decision-making. - Coach and develop high-performing teams while creating leadership opportunities. Basic Qualifications: - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in program or project management - Native or Fluent Spanish speaker Preferred Qualifications: - Experience leading process improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr. Program Manager, Customer Experience Improvement at Amazon UK Services Ltd.. Skills: Customer Experience Improvement, Program Management, Roadmap Strategy. Drive expansion and management of Pan-EU roadmap. Define areas of focus/opportunity supported by analysis", "postedDate" : "2026-06-13T03:53:07.556", "createdAt" : "2026-06-13T03:53:07.556", "lastUpdated" : "2026-06-15T02:53:10.161", "ingestTimestamp" : "2026-06-13T03:53:07.556", "mongoId" : "69fa212d4c40e2acd14f7b69", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10411404/apply", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Program management", "Roadmap development", "Leadership", "Customer Experience Improvement", "Program Management", "Roadmap Strategy", "Customer experience", "EU marketplaces", "Country-specific market dynamics" ], "skillCount" : 10, "jobCategory" : "customer-service", "dataQualityScore" : 1.0, "_score" : 704.8629, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a308587f292fd229c079a8c", "title" : "Customer Support Team Manager", "company" : "Wabtec", "industry" : "Railroad Manufacture", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Customer Support Team Manager in West Melbourne, United States, adjusted for industry and company size." }, "location" : "West Melbourne, FL, United States", "locations" : [ "West Melbourne", "FL", "United States" ], "timestamp" : "2026-06-16T11:30:30.637", "fingerprint" : "1eb9236a8a99acb3f735b46da60dcdcf2b0b61be9a0ad9e2133b1c4c46adca57", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Wabtec/3743990013622816-customer-support-team-manager", "externalId" : "3743990013622816", "industryFunction" : { }, "structuredLocations" : [ { "city" : "West Melbourne", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.0736261,-80.6718389" } ], "locationText" : "West Melbourne, Florida, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "professionalSkills" : [ "Account management", "Customer relationship management", "Value realization", "Customer retention", "Customer satisfaction" ], "hardSkillsList" : [ "Customer onboarding", "Customer training", "Issue resolution", "Upselling", "Cross-selling" ], "hardSkills" : [ { "name" : "Customer onboarding", "level" : "intermediate" }, { "name" : "Customer training", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" }, { "name" : "Upselling", "level" : "intermediate" }, { "name" : "Cross-selling", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Account Growth, Customer Retention", "majorSkillsList" : [ "Customer Success", "Account Growth", "Customer Retention" ], "coreResponsibilities" : "Manage a portfolio of customer accounts, Develop and maintain strong customer relationships, Drive customer adoption and value realization, Monitor customer health and identify risks, Proactively address customer issues and concerns, Identify opportunities for account growth and expansion, Conduct regular business reviews with customers, Collaborate with sales and support teams", "teamCollaboration" : "Sales teams; Support teams", "domainKnowledge" : "Manufacturing sector", "domainList" : [ "manufacturing-sector" ], "domainSpecificKnowledge" : [ "Manufacturing sector" ], "toolProficiency" : [ "CRM software" ], "outcomesObjectives" : "Achieve high levels of customer satisfaction; Ensure high customer retention rates; Drive account growth and expansion", "qualificationsBasic" : "5+ years of experience in customer success or account management, Proven track record of managing and growing customer accounts, Experience with CRM software", "qualificationsPreferred" : "Bachelor's degree in Business, Marketing, or related field, Experience in the manufacturing or industrial sector, Familiarity with SaaS platforms", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Description Role Summary: The Staff Customer Support Team Manager oversees front-line support to our customers for various inquiries using a mix of technical troubleshooting and customer service skills. Our customers include engineers, developers, integrators, and end users. This role serves as the primary facilitator to drive efficient and customer-centric processes and service for our customer base, while achieving optimum customer relationships, issue handling and time to resolution for all incoming issues. Responsibilities: Ensure customers success by fostering a balanced relationship that benefits both Wabtec and the customer with the goal of producing the highest level of customer support and satisfaction. Manage and deliver solutions for incidents and service requests that meet or exceed Customer Service Level Agreements (SLAs) and Wabtec Service Level Objectives. (SLOs) In this role, you will: • Engage with clients on complex and escalated cases. Lead investigations to facilitate implementation of solutions while adhering to change control and compliance protocols. • Establish and grow relationships with functional peers, internal and client teams. • Provide work direction to team members. This includes case management, shift and time off scheduling, and project assignments and tasks, yearly reviews and other items determined by the Senior Support Director. • Develop, document and train team members on custom or standard programmatic solutions using the available tools & utilities, coding conventions and quality control procedures. • Participate in the CP process to ensure Support has required training and tools for supported products. Work with Engineering and Product leaders to define, schedule and deliver training and tools to support new releases or address high value issues. • Knowledge transfer - Author user/technical documentation and case notes at an SME level. Act as a technical resource or mentor. Create and/or update Knowledge Articles as needed in the appropriate Knowledge tool(s). • Act as escalation resource for Tier 1, Customer Support Engineers, peers and customers. • Review, investigate and enhance escalated issues prior to assignment to Sustaining Engineering teams. • Research and troubleshoot issues involving all aspects of Wabtec solutions, including but not limited to user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems. • Manage team caseload to ensure callbacks and case follow through as defined by the Case Management Guidelines. Review, update and take ownership of cases from Support Engineers as necessary to deliver on SLOs/SLAs. • Manage, measure and improve Support and Customer Satisfaction metrics. Monitor goals in support of departmental and corporate strategies, services requests queue management, reporting analysis (service response rate, team/individual stats, CSAT, staffing, overall performance). • Troubleshoot and identify product problems for presentation to engineering for resolution or disseminate appropriate information necessary to correct configuration issues. • Drive operational excellence via continuous process improvement using ITIL. • Provide 7x24x365 support to Tier 1 and T2 as needed to meet SLAs/SLOs. • Works to meet or exceed all team KPIs. Qualifications: • Bachelor's Degree strongly preferred. • A minimum 5-10 years of professional experience required. • Experience in the usage of ITIL v3 service management is required. • At least 3 years of experience in a phone, e-service, and onsite IT support services environment required. • 5+ years of customer-facing experience required. Technical Expertise: • Expertise in analyzing and infrastructure, network and software performance issues. Hands-on installation and/or troubleshooting expertise in one or more of the following technologies: Linux/Unix Operating Systems, Database systems (Oracle/SQL Server), Storage, Backup, Disaster Recovery, Monitoring tools (BMC, Solarwinds, Nagios), Application Troubleshooting (C++/Perl/Tuxedo), log review. • Experience with enterprise service delivery tools (Salesforce, ServiceNow, Clarify, Remedy) • Working knowledge of TCP/IP protocols, Layers of Networking, IP addressing, • Able to troubleshoot complex issues using a variety of applications (Perl, Toad, SQL Developer etc.) ## Additional Information Our job titles may span more than one career level. The salary rate for this role is currently $91100-129800 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible. What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.", "summaryDescription" : "Customer Support Team Manager at Wabtec. Skills: Customer Success, Account Growth, Customer Retention. Manage a portfolio of customer accounts. Develop and maintain strong customer relationships", "postedDate" : "2026-06-15T16:49:29.000", "createdAt" : "2026-06-16T01:42:32.835", "lastUpdated" : "2026-06-16T11:30:30.637", "ingestTimestamp" : "2026-06-16T01:42:32.835", "mongoId" : "6a308587f292fd229c079a8c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer onboarding", "Customer training", "Issue resolution", "Upselling", "Cross-selling", "Customer Success", "Account Growth", "Customer Retention", "Account management", "Customer relationship management", "Value realization", "Customer retention", "Customer satisfaction", "Manufacturing sector", "CRM software" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 702.58234, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "69cf3f062beec4dd3d9340dc", "title" : "Sr Program Manager, Customer Experience (CX), Sr Program Manager, CX", "company" : "Amazon Spain Services, S.L.U. - B76", "industry" : "Finance Accounting, Program Management, finance", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Program Manager, CX in Barcelona, Spain, adjusted for the technology industry and full-time employment." }, "location" : "Barcelona, Catalonia, ESP", "locations" : [ "Barcelona, Catalonia, ESP" ], "timestamp" : "2026-06-14T22:27:39.829", "fingerprint" : "2e313c816c5b963b80946eb357686c4f037ba910a064d5102c2f6bacb4a53dd0", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10382223/apply", "externalId" : "3659850f-0c03-41d3-b917-a936f7d0a3dc", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Barcelona", "state" : "Catalonia", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "41.3825802,2.1770730" } ], "locationText" : "Barcelona, Catalonia, Spain", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Capacity planning", "Resource allocation", "Technology adoption", "Customer engagement", "Process management", "Scalable processes" ], "hardSkillsList" : [ "Automation", "GenAI" ], "softSkillsList" : [ "Leadership", "Autonomy" ], "hardSkills" : [ { "name" : "Automation", "level" : "intermediate" }, { "name" : "GenAI", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Autonomy" } ], "majorSkills" : "Customer experience, Program management, Process improvement", "majorSkillsList" : [ "Customer experience", "Program management", "Process improvement" ], "coreResponsibilities" : "Define team strategy, Define success metrics, Achieve customer satisfaction targets, Achieve operational excellence, Develop capacity planning strategies, Develop resource allocation strategies, Create scaling plans, Reduce operational headcount, Drive technology adoption, Lead global team, Build career development pathways, Foster operational excellence, Establish programmatic infrastructure, Establish communications cadences, Establish processes, Establish governance frameworks", "teamCollaboration" : "Cross-functional teams; Customer Experience teams; Product teams; Engineering teams; Operations teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Customer experience; Global payroll; Procurement products", "domainList" : [ "customer-experience", "global-payroll", "procurement-products" ], "domainSpecificKnowledge" : [ "Customer experience", "Global payroll", "Procurement products" ], "communicationSkills" : "Written communication; Oral communication; Communicate with all levels", "innovationCreativity" : "Think big; Envision scalable solutions", "problemSolvingSkills" : "See beyond immediate challenges", "outcomesObjectives" : "Deliver world-class customer experiences; Achieve customer satisfaction targets; Achieve operational excellence; Deliver exceptional customer experiences", "qualificationsBasic" : "Bachelor's degree, Experience leading cross-functional team, Experience in written and oral communication, Experience in direct customer support, Speak, write, and read English", "qualificationsPreferred" : "Master of Business Administration, Associate's degree or above, Experience leading prioritization, Experience team scheduling, Experience time management, Experience meeting deadlines, Experience demonstrating analytical abilities, Confidence in use of data", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you passionate about creating exceptional customer experiences at scale? We're building a new team to transform how we communicate with and support employees using our products, and we're looking for a strategic leader to build and lead this team from the ground up. As the Senior Program Manager, you'll own these customer engagements for products serving millions of employees globally, impacting billions in operational spend. You'll establish standards, build scalable processes, and leverage technology—automation and GenAI—to deliver world-class customer experiences. This is a unique opportunity to evolve customer experience across multiple domains for Amazonians. To be successful in this role, you'll need to think big, see beyond immediate challenges to envision scalable solutions, stay highly organized across multiple priorities, work autonomously with minimal guidance, and drive your team toward strategic outcomes that deliver exceptional customer experiences. Key job responsibilities Define team strategy and success metrics to achieve customer satisfaction targets and operational excellence Develop capacity planning and resource allocation strategies across multiple products and time zones Create scaling plans that reduce operational headcount through automation and GenAI Drive technology adoption including AI-powered support experiences and self-service capabilities Partner cross-functionally with Customer Experience, Product, Engineering, and Operations teams Lead and develop a global team, building career development pathways and fostering operational excellence Establish programmatic infrastructure including communications cadences, processes, and governance frameworks About the team The Global Payroll and Procurement Products team builds solutions that enable Amazonians to get paid and buy what they need for work. Our mission is to create products that millions of employees rely on daily, impacting billions in operational spend. We're a customer-obsessed team focused on delivering exceptional experiences, with speed, across procurement and payroll. Basic Qualifications: - Bachelor's degree - Experience leading and collaborating with a large cross-functional team - Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive) - Experience in direct customer support - Speak, write, and read fluently in English, and have the ability to take direction in English Preferred Qualifications: - Master of Business Administration, or Associate's degree or above - Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines - Experience demonstrating strong analytical abilities and confidence in the use of data Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr Program Manager, Customer Experience (CX), Sr Program Manager, CX at Amazon Spain Services, S.L.U. - B76. Skills: Customer experience, Program management, Process improvement. Define team strategy. Define success metrics", "postedDate" : "2026-06-13T02:36:33.991", "createdAt" : "2026-06-13T02:36:33.991", "lastUpdated" : "2026-06-14T22:27:39.829", "ingestTimestamp" : "2026-06-13T02:36:33.991", "mongoId" : "69cf3f062beec4dd3d9340dc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10382223/apply", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Automation", "GenAI", "Leadership", "Autonomy", "Customer experience", "Program management", "Process improvement", "Capacity planning", "Resource allocation", "Technology adoption", "Customer engagement", "Process management", "Scalable processes", "Global payroll", "Procurement products" ], "skillCount" : 15, "jobCategory" : "sales", "dataQualityScore" : 1.0, "_score" : 702.1465, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cf9a574d8ee00a0a9b4bb", "title" : "Customer Experience - Enablement Manager", "company" : "Lightspeed", "industry" : "Sales", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Manager in the SaaS industry in Berlin, Germany, with adjustments for seniority and company size." }, "location" : "Berlin", "locations" : [ "Berlin" ], "certifications" : [ "Role-specific certifications" ], "timestamp" : "2026-06-15T08:37:59.562", "fingerprint" : "1604c0a9ce5488346fae4ac263977d2f48482283f6b5f8b74f0e8075c50fe83d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/lightspeedhq/dfa34869-6196-4725-9eee-d14fbe26dc81/application", "externalId" : "dfa34869-6196-4725-9eee-d14fbe26dc81", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.5173885,13.3951309" }, { "city" : "Ghent", "country" : "Belgium", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.0538286,3.7250121" } ], "locationText" : "Berlin, Germany; Ghent, Belgium", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer Success", "Customer Retention", "Customer Satisfaction", "Value Realization", "Training Design", "Training Development", "Training Implementation", "Training Measurement", "Onboarding Training", "Upskilling Programs", "Group Training", "Cross-functional Collaboration", "Content Relevance", "Organizational Goals Alignment", "Feedback Implementation", "Program Enhancement", "Knowledge Retention", "Certification Success", "Skill Application", "Manager Feedback" ], "hardSkillsList" : [ "Role-specific certifications", "Training programs", "Learning methods", "Online tests", "Role-playing exercises", "Job simulations", "Cohort-based training", "Individual training", "Group sessions", "Workshops", "One-on-one coaching", "Subject matter experts", "Functional leaders", "Stakeholders", "Training content", "Training modules", "Knowledge retention", "Certification success rates", "Real-world application", "Monthly reports", "New hire onboarding", "Expansion conversations", "SPIN framework", "System training", "Workflows", "Pipeline management", "Product launches", "Client positioning", "Practical labs", "Hands-on practice", "Expansion Expert program", "Regional nuance", "EMEA alignment", "Business outcomes", "Role-specific KPIs", "Expansion NRR", "Opportunity count", "Closed won rate", "Upsell rate", "Payments penetration", "Program impact", "Onboarding programs", "Upskilling programs", "Bootcamp training", "Training formats", "Live workshops", "Self-paced courses", "Data-driven adjustments", "Learner engagement", "Customer-centric roles", "Customer journey impact", "Learning environment", "Learning management systems", "Digital tools", "Training tracking", "Analytical mindset", "Training outcomes measurement" ], "softSkillsList" : [ "Engaging Facilitator" ], "hardSkills" : [ { "name" : "Role-specific certifications", "level" : "intermediate" }, { "name" : "Training programs", "level" : "intermediate" }, { "name" : "Learning methods", "level" : "intermediate" }, { "name" : "Online tests", "level" : "intermediate" }, { "name" : "Role-playing exercises", "level" : "intermediate" }, { "name" : "Job simulations", "level" : "intermediate" }, { "name" : "Cohort-based training", "level" : "intermediate" }, { "name" : "Individual training", "level" : "intermediate" }, { "name" : "Group sessions", "level" : "intermediate" }, { "name" : "Workshops", "level" : "intermediate" }, { "name" : "One-on-one coaching", "level" : "intermediate" }, { "name" : "Subject matter experts", "level" : "intermediate" }, { "name" : "Functional leaders", "level" : "intermediate" }, { "name" : "Stakeholders", "level" : "intermediate" }, { "name" : "Training content", "level" : "intermediate" }, { "name" : "Training modules", "level" : "intermediate" }, { "name" : "Knowledge retention", "level" : "intermediate" }, { "name" : "Certification success rates", "level" : "intermediate" }, { "name" : "Real-world application", "level" : "intermediate" }, { "name" : "Monthly reports", "level" : "intermediate" }, { "name" : "New hire onboarding", "level" : "intermediate" }, { "name" : "Expansion conversations", "level" : "intermediate" }, { "name" : "SPIN framework", "level" : "intermediate" }, { "name" : "System training", "level" : "intermediate" }, { "name" : "Workflows", "level" : "intermediate" }, { "name" : "Pipeline management", "level" : "intermediate" }, { "name" : "Product launches", "level" : "intermediate" }, { "name" : "Client positioning", "level" : "intermediate" }, { "name" : "Practical labs", "level" : "intermediate" }, { "name" : "Hands-on practice", "level" : "intermediate" }, { "name" : "Expansion Expert program", "level" : "intermediate" }, { "name" : "Regional nuance", "level" : "intermediate" }, { "name" : "EMEA alignment", "level" : "intermediate" }, { "name" : "Business outcomes", "level" : "intermediate" }, { "name" : "Role-specific KPIs", "level" : "intermediate" }, { "name" : "Expansion NRR", "level" : "intermediate" }, { "name" : "Opportunity count", "level" : "intermediate" }, { "name" : "Closed won rate", "level" : "intermediate" }, { "name" : "Upsell rate", "level" : "intermediate" }, { "name" : "Payments penetration", "level" : "intermediate" }, { "name" : "Program impact", "level" : "intermediate" }, { "name" : "Onboarding programs", "level" : "intermediate" }, { "name" : "Upskilling programs", "level" : "intermediate" }, { "name" : "Bootcamp training", "level" : "intermediate" }, { "name" : "Training formats", "level" : "intermediate" }, { "name" : "Live workshops", "level" : "intermediate" }, { "name" : "Self-paced courses", "level" : "intermediate" }, { "name" : "Data-driven adjustments", "level" : "intermediate" }, { "name" : "Learner engagement", "level" : "intermediate" }, { "name" : "Customer-centric roles", "level" : "intermediate" }, { "name" : "Customer journey impact", "level" : "intermediate" }, { "name" : "Learning environment", "level" : "intermediate" }, { "name" : "Learning management systems", "level" : "intermediate" }, { "name" : "Digital tools", "level" : "intermediate" }, { "name" : "Training tracking", "level" : "intermediate" }, { "name" : "Analytical mindset", "level" : "intermediate" }, { "name" : "Training outcomes measurement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Engaging Facilitator" } ], "majorSkills" : "Customer Enablement, Training Delivery, Curriculum Development", "majorSkillsList" : [ "Customer Enablement", "Training Delivery", "Curriculum Development" ], "coreResponsibilities" : "Execute new hire training programs, Develop tailored training programs, Deliver upskilling programs, Facilitate group training, Collaborate cross-functionally, Continuously improve programs, Track training effectiveness, Prepare monthly reports, Strengthen AM confidence, Define expansion conversation framework, Provide system training, Create product launch template, Offer practical labs, Support Expansion Expert program, Include regional nuance", "teamCollaboration" : "Cross-functional stakeholders; Subject matter experts; Functional leaders", "domainKnowledge" : "Customer Experience; Revenue Enablement; Expansion Team; Account Management; Customer Organization; Sales Enablement; Customer Journey; Commerce Platform; Retail; Hospitality; Golf Businesses", "domainList" : [ "customer-experience", "revenue-enablement", "expansion-team", "account-management", "customer-organization", "sales-enablement", "customer-journey", "commerce-platform", "retail", "hospitality", "golf-businesses" ], "domainSpecificKnowledge" : [ "Customer Experience", "Revenue Enablement", "Expansion Team", "Account Management", "Customer Organization", "Sales Enablement", "Customer Journey", "Commerce Platform", "Retail", "Hospitality", "Golf Businesses" ], "toolProficiency" : [ "Learning management systems", "Digital tools" ], "communicationSkills" : "Excellent communication", "problemSolvingSkills" : "Analytical Mindset", "specialRequirements" : "Native speaker of the region", "outcomesObjectives" : "Certification success rate; Onboarding completion rate; Participant satisfaction score; Knowledge retention and application; Training quality and engagement; Influence role-specific KPIs; Improve training programs", "qualificationsBasic" : "3+ years experience, Native speaker of the region", "qualificationsPreferred" : "Customer Experience environment experience, Customer-facing environment experience", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "CX [EXPANSION] ENABLEMENT MANAGER Location: Berlin, Ghent This role requires being a native speaker of the region to ensure full linguistic and cultural fluency. PURPOSE OF THE ROLE Part of the Revenue [GTM] Enablement Team, reporting to Manager, Revenue Enablement, in this role you will be leading the design, development, implementation and measurement of training initiatives for both new hires and current team members in the Customers Organization with a key focus on the the Expansion Team, consisting of 50+ Account Managers, ensuring they are equipped with the skills and certifications needed to deliver outstanding customer experiences. This role offers a unique opportunity to impact our customers by enhancing the capabilities of our internal front-line teams. KEY RESPONSIBILITIES Generic responsibilities: - Execute New Hire Training Programs: Lead onboarding training to ensure new hires are fully prepared to pass role-specific certifications and begin delivering value quickly. Training programs cover the competencies, skills and processes required to succeed in the roles. - Develop Tailored Training Programs: Create live and self-paced training modules, incorporating diverse learning methods such as online tests, role-playing exercises, and job simulations. - Deliver Upskilling Programs: Conduct bootcamps, cohort-based and individual training to certify existing team members on updated standards and certifications, ensuring all staff are aligned with current and evolving best practices. - Facilitate Group Training: Engage new and current team members with group sessions, workshops, and one-on-one coaching sessions, adjusting for different learning styles and needs. - Collaborate Cross-Functionally: Partner with subject matter experts, functional leaders, and other stakeholders to ensure training content is relevant and aligned with organizational goals. - Continuously Improve Programs: Gather feedback and implement enhancements to training modules, keeping content fresh, engaging, and impactful for both new and existing team members. - Track Training Effectiveness: Monitor training impact by measuring knowledge retention, certification success rates, and real-world application, continually refining programs for optimal results. Prepare and present monthly reports on new hire onboarding progress and other training initiatives Specific responsibilities: - Strengthen AM confidence with clear, accessible content that supports both retention and growth. - Define a simple, repeatable framework for expansion conversations (e.g., using SPIN as the base), so AMs can plug in any product or offer and follow a consistent approach. - Provide system training and workflows so AMs know exactly where to find data, how to prep for conversations, and how to manage their pipeline. - Create an easy-to-use template for new product launches, helping AMs understand the value, key talking points, and how to position it with clients. - Offer practical “labs” or hands-on practice that AMs can access anytime to build confidence. - Support the Expansion Expert program with aligned, focused enablement. - Include regional nuance while still building a shared way of working across EMEA. KPI'S Enablement Outputs related: - Certification Success Rate: High pass rates for new hires and current team members on role-specific certifications. - Onboarding Completion Rate: Ensuring new hires complete all training and are certified within expected timelines. - Participant Satisfaction Score: High feedback scores reflecting relevance and quality of training programs. - Knowledge Retention and Application: Evidence of skill application in daily work through follow-up evaluations and manager feedback. - Training Quality and Engagement: Regular improvements to training materials based on feedback, resulting in increased engagement and knowledge retention. Business Outcomes related: - Influence role-specific KPIs, such as: expansion NRR, #opportunities, closed won rate on upsell, payments penetration, etc.—to measure program impact and progress against goals. EXPERIENCE - Proven [3+] experience in a training, coaching, or learning and development role, ideally within a Customer Experience or Customer-facing environment. - Strong familiarity with onboarding and upskilling programs, including cohort-based and bootcamp training models. - Experience developing and delivering various training formats, from live workshops to self-paced online courses. - Demonstrated ability to track training effectiveness and make data-driven adjustments. - Excellent communication skills with the ability to engage learners of all levels. ATTRIBUTES & SKILLS What will help you kick ass in this role? - Customer-Centric: Deep understanding of customer-focused roles and their impact on the customer journey. - Engaging Facilitator: Skilled at creating an interactive, positive learning environment that motivates and inspires. - Adaptable and Flexible: Able to pivot training methods and content to meet the evolving needs of a dynamic organization. - Tech-Savvy: Comfortable with using learning management systems (LMS) and digital tools to create, deliver, and track training programs. - Analytical Mindset: Able to assess and measure training outcomes, driving continuous improvement. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. ", "summaryDescription" : "Customer Experience - Enablement Manager at Lightspeed. Skills: Customer Enablement, Training Delivery, Curriculum Development. Execute new hire training programs. Develop tailored training programs", "createdAt" : "2026-06-14T04:32:27.038", "lastUpdated" : "2026-06-15T08:37:59.562", "ingestTimestamp" : "2026-06-14T04:32:27.038", "mongoId" : "6a2cf9a574d8ee00a0a9b4bb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Role-specific certifications", "Training programs", "Learning methods", "Online tests", "Role-playing exercises", "Job simulations", "Cohort-based training", "Individual training", "Group sessions", "Workshops", "One-on-one coaching", "Subject matter experts", "Functional leaders", "Stakeholders", "Training content", "Training modules", "Knowledge retention", "Certification success rates", "Real-world application", "Monthly reports", "New hire onboarding", "Expansion conversations", "SPIN framework", "System training", "Workflows", "Pipeline management", "Product launches", "Client positioning", "Practical labs", "Hands-on practice", "Expansion Expert program", "Regional nuance", "EMEA alignment", "Business outcomes", "Role-specific KPIs", "Expansion NRR", "Opportunity count", "Closed won rate", "Upsell rate", "Payments penetration", "Program impact", "Onboarding programs", "Upskilling programs", "Bootcamp training", "Training formats", "Live workshops", "Self-paced courses", "Data-driven adjustments", "Learner engagement", "Customer-centric roles", "Customer journey impact", "Learning environment", "Learning management systems", "Digital tools", "Training tracking", "Analytical mindset", "Training outcomes measurement", "Engaging Facilitator", "Customer Enablement", "Training Delivery", "Curriculum Development", "Customer Success", "Customer Retention", "Customer Satisfaction", "Value Realization", "Training Design", "Training Development", "Training Implementation", "Training Measurement", "Onboarding Training", "Upskilling Programs", "Group Training", "Cross-functional Collaboration", "Content Relevance", "Organizational Goals Alignment", "Feedback Implementation", "Program Enhancement", "Knowledge Retention", "Certification Success", "Skill Application", "Manager Feedback", "Customer Experience", "Revenue Enablement", "Expansion Team", "Account Management", "Customer Organization", "Sales Enablement", "Customer Journey", "Commerce Platform", "Retail", "Hospitality", "Golf Businesses" ], "skillCount" : 92, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 701.9711, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305a8ef292fd229cf5293a", "title" : "Customer Experience Specialist", "company" : "Autotrader", "industry" : "E-Commerce", "salary" : { "min" : 27000.0, "max" : 29000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Manchester", "locations" : [ "Manchester" ], "timestamp" : "2026-06-16T07:31:44.563", "fingerprint" : "7d4ba7c8184b5db8d7c35ff6f52ac1e97053d9a64d14222f0dbbd3e61fd21fe7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/autotrader/jobs/4245745101", "externalId" : "4245745101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Problem solving", "Adaptability" ], "hardSkillsList" : [ "Multi-tasking", "Troubleshooting technical problems" ], "hardSkills" : [ { "name" : "Multi-tasking", "level" : "intermediate" }, { "name" : "Troubleshooting technical problems", "level" : "intermediate" } ], "majorSkills" : "Customer relationship management, Customer satisfaction, Value realization", "majorSkillsList" : [ "Customer relationship management", "Customer satisfaction", "Value realization" ], "coreResponsibilities" : "Address customer needs, Manage customer interactions, Manage customer conversations simultaneously, Create a seamless and positive journey, Resolve issues efficiently, Ensure customer satisfaction, Troubleshoot technical problems with customer adverts, Escalate complex cases to appropriate teams", "teamCollaboration" : "Collaborate with colleagues; Work together to deliver outstanding results", "domainKnowledge" : "Automotive marketplace", "domainList" : [ "automotive-marketplace" ], "domainSpecificKnowledge" : [ "Automotive marketplace" ], "toolProficiency" : [ "Live chat platform" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem solving; Troubleshooting", "outcomesObjectives" : "Contribute to 88% customer satisfaction score", "qualificationsBasic" : "Experienced in customer service, Natural verbal and written communicator, Solutions champion, Service expert, Team player, Friendly, approachable, warm, welcoming, Comfortable embracing new tools and systems", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Autotrader You’ve probably heard of Autotrader, but do you know what we’re all about?   We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.    At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.  Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.  About the job We’re on the lookout for Customer Experience Specialists to be the friendly voice of our team in our Manchester office. You’ll play a key role in helping customers lease, buy, or sell their vehicles, contributing to our brilliant 88% customer satisfaction score. Our KPIs are centred on how effectively and thoughtfully you address our customers’ needs, making your role crucial to delivering the impressive service we’re known for. The team handles an impressive 13,000 customer interactions every month across inbound calls, emails, and live chat. As part of the team, you’ll rotate between these channels throughout the week, managing an average of 50 interactions per day. Multi-tasking is a must in this role—especially on our live chat platform, where you’ll expertly manage up to three customer conversations simultaneously. Your ability to juggle multiple tasks while maintaining excellent service will make a significant impact on the overall customer experience. Our customers rely on you for a variety of needs, from leasing enquiries to guidance on advertising their vehicles. In every interaction, your goal will be to create a seamless and positive journey, resolving issues efficiently and ensuring satisfaction. You'll also troubleshoot technical problems with customer adverts, escalating complex cases to the appropriate teams to keep everything running smoothly. We know our customers have high expectations, and we’re looking for individuals who can confidently manage a high volume of queries with patience, professionalism, and a calm demeanour. If you’re ready to make a difference and thrive in a fast-paced, customer-focused environment, this could be the perfect role for you. What we're looking for Experienced in customer service, a natural verbal and written communicator who engages effortlessly with all kinds of customers, making every interaction positive and memorable Solutions champion who is driven to go the extra mile, solving problems creatively and adapting your approach to suit each unique customer Service expert that is curious to be in the know, staying up to date with our products and services to deliver the right information at the right time Team player who collaborates with colleagues, sharing updates and working together to deliver outstanding results Friendly, approachable, warm, welcoming, and always ready to create a genuine connection with every customer Someone who can display, and be proud of, our values Digital mindset - you don’t have to be an expert with technology but comfortable embracing new tools and systems During our application process, you will be asked three questions to help us learn more about you, your skills and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further Have a read of Phoebe's blog (here) to understand what it’s like working on the team, and listen to one of the managers, Nadia, on our Roadmap podcast (here), to understand how far customer service has come at Autotrader. Hours The working hours for this role are 9.00am - 5.30pm, Monday to Saturday. If you work on a Saturday or bank holiday, you will then get a day off during the week. The number of Saturdays you work can vary throughout the year and rota’s are shared well in advance so you can plan ahead. We may explore Sunday hours if the business needs us to. Benefits and more We’re offering a salary of £27,000 - £29,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. And you'll receive 28 days holiday, plus bank holidays and comprehensive private medical cover. That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more. On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad. #LI-LG1 #LI-Hybrid", "summaryDescription" : "Customer Experience Specialist at Autotrader. Skills: Customer relationship management, Customer satisfaction, Value realization. Address customer needs. Manage customer interactions", "postedDate" : "2026-06-15T23:22:23.858", "createdAt" : "2026-06-15T23:22:23.858", "lastUpdated" : "2026-06-16T07:31:44.563", "ingestTimestamp" : "2026-06-15T23:22:23.858", "mongoId" : "6a305a8ef292fd229cf5293a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Multi-tasking", "Troubleshooting technical problems", "Customer relationship management", "Customer satisfaction", "Value realization", "Customer service", "Problem solving", "Adaptability", "Automotive marketplace", "Live chat platform" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 701.9581, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "69cf3f042beec4dd3d933fe4", "title" : "Sr Program Manager, Customer Experience (CX), Sr Program Manager, CX", "company" : "Amazon Czech Republic Services s.r.o. - G88", "industry" : "Finance Accounting, Program Management, finance", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Program Manager, CX in Prague, Czech Republic, adjusted for the technology industry and senior experience level." }, "location" : "Prague, Prague, CZE", "locations" : [ "Prague, Prague, CZE" ], "timestamp" : "2026-06-15T01:58:59.460", "fingerprint" : "99d75e3e3e47457450dfc824944d7572f1505af25559651e999194cdf17938dd", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10382464/apply", "externalId" : "29f7f424-ce5f-4e9d-8495-d173bcd2b357", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "state" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.0864234,14.4156772" } ], "locationText" : "Prague, Prague, Czech Republic", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "GenAI, AI", "professionalSkills" : [ "Customer experience", "Process management", "Capacity planning", "Resource allocation", "Technology adoption", "Career development", "Programmatic infrastructure", "Governance frameworks" ], "hardSkillsList" : [ "Customer satisfaction", "Operational excellence", "Scaling plans", "Automation" ], "softSkillsList" : [ "Leadership", "Think big", "Stay organized", "Work autonomously" ], "hardSkills" : [ { "name" : "Customer satisfaction", "level" : "intermediate" }, { "name" : "Operational excellence", "level" : "intermediate" }, { "name" : "Scaling plans", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Think big" }, { "name" : "Stay organized" }, { "name" : "Work autonomously" } ], "majorSkills" : "Customer experience, Process management, Cross-functional leadership, Automation", "majorSkillsList" : [ "Customer experience", "Process management", "Cross-functional leadership", "Automation" ], "coreResponsibilities" : "Define team strategy, Define success metrics, Develop capacity planning, Develop resource allocation strategies, Create scaling plans, Drive technology adoption, Lead global team, Build career development pathways, Foster operational excellence, Establish programmatic infrastructure, Establish communications cadences, Establish processes, Establish governance frameworks", "teamCollaboration" : "Cross-functional teams; Customer Experience teams; Product teams; Engineering teams; Operations teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Customer support; Customer engagement; Payroll products; Procurement products", "domainList" : [ "customer-support", "customer-engagement", "payroll-products", "procurement-products" ], "domainSpecificKnowledge" : [ "Customer support", "Customer engagement", "Payroll products", "Procurement products" ], "communicationSkills" : "Written communication; Oral communication; Communicate with all levels", "problemSolvingSkills" : "Envision scalable solutions", "outcomesObjectives" : "Achieve customer satisfaction targets; Achieve operational excellence; Reduce operational headcount", "qualificationsBasic" : "Bachelor's degree, Experience leading cross-functional team, Experience in written and oral communication, Experience in direct customer support, Fluent in English", "qualificationsPreferred" : "Master of Business Administration, Associate's degree or above, Experience leading prioritization, Experience in team scheduling, Experience in time management, Experience meeting deadlines, Experience demonstrating analytical abilities, Confidence in data use", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you passionate about creating exceptional customer experiences at scale? We're building a new team to transform how we communicate with and support employees using our products, and we're looking for a strategic leader to build and lead this team from the ground up. As the Senior Program Manager, you'll own these customer engagements for products serving millions of employees globally, impacting billions in operational spend. You'll establish standards, build scalable processes, and leverage technology—automation and GenAI—to deliver world-class customer experiences. This is a unique opportunity to evolve customer experience across multiple domains for Amazonians. To be successful in this role, you'll need to think big, see beyond immediate challenges to envision scalable solutions, stay highly organized across multiple priorities, work autonomously with minimal guidance, and drive your team toward strategic outcomes that deliver exceptional customer experiences. Key job responsibilities Define team strategy and success metrics to achieve customer satisfaction targets and operational excellence Develop capacity planning and resource allocation strategies across multiple products and time zones Create scaling plans that reduce operational headcount through automation and GenAI Drive technology adoption including AI-powered support experiences and self-service capabilities Partner cross-functionally with Customer Experience, Product, Engineering, and Operations teams Lead and develop a global team, building career development pathways and fostering operational excellence Establish programmatic infrastructure including communications cadences, processes, and governance frameworks About the team The Global Payroll and Procurement Products team builds solutions that enable Amazonians to get paid and buy what they need for work. Our mission is to create products that millions of employees rely on daily, impacting billions in operational spend. We're a customer-obsessed team focused on delivering exceptional experiences, with speed, across procurement and payroll. Basic Qualifications: - Bachelor's degree - Experience leading and collaborating with a large cross-functional team - Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive) - Experience in direct customer support - Speak, write, and read fluently in English, and have the ability to take direction in English Preferred Qualifications: - Master of Business Administration, or Associate's degree or above - Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines - Experience demonstrating strong analytical abilities and confidence in the use of data Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr Program Manager, Customer Experience (CX), Sr Program Manager, CX at Amazon Czech Republic Services s.r.o. - G88. Skills: Customer experience, Process management, Cross-functional leadership, Automation. Define team strategy. Define success metrics", "postedDate" : "2026-06-13T03:48:54.778", "createdAt" : "2026-06-13T03:48:54.778", "lastUpdated" : "2026-06-15T01:58:59.460", "ingestTimestamp" : "2026-06-13T03:48:54.778", "mongoId" : "69cf3f042beec4dd3d933fe4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10382464/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer satisfaction", "Operational excellence", "Scaling plans", "Automation", "Leadership", "Think big", "Stay organized", "Work autonomously", "Customer experience", "Process management", "Cross-functional leadership", "Capacity planning", "Resource allocation", "Technology adoption", "Career development", "Programmatic infrastructure", "Governance frameworks", "Program management", "Customer support", "Customer engagement", "Payroll products", "Procurement products" ], "skillCount" : 22, "jobCategory" : "sales", "dataQualityScore" : 1.0, "_score" : 699.9907, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a307f3ff292fd229c0570c2", "title" : "Salesforce Program Manager with CPQ Experience (Contract)", "company" : "Bounteous", "industry" : "Technology: Data Platforms", "salary" : { "min" : 120000.0, "max" : 160000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Salesforce Program Manager with CPQ experience in Canada, adjusted for contract role and seniority." }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-06-16T12:20:14.734", "fingerprint" : "8abb4a294a57a5c0a47c6ea98fb0595b4a702a51c34cc8d021188112d2b38a4a", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/bounteous/65a9edff-1c43-4247-9028-47f804b277f0/apply", "externalId" : "65a9edff-1c43-4247-9028-47f804b277f0", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Canada", "employmentType" : "CONTRACT", "experienceMinYears" : 10, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success. Bounteous is looking for a senior Salesforce Program Manager with CPQ experience to embed with one of our strategic enterprise clients and own end-to-end delivery of their Salesforce CPQ migration program. You will run the program — stakeholder alignment, sprint cadence, issue resolution, and cross-functional coordination across Sales, RevOps, and IT. This is a high-visibility, client-facing role where you represent the program at the leadership level from day one. ## Information Security Responsibilities Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocolsIdentify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assetsUnderstand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information ## What You Will Do Own the full delivery lifecycle of a complex, multi-workstream Salesforce CPQ implementation Drive stakeholder alignment across Sales, Revenue Operations, and IT leadership Manage delivery cadence, sprint planning, risk tracking, and escalation resolution Serve as the primary point of contact between client leadership and the delivery team Keep the program on track and communicate status clearly to executive stakeholders ## What You Bring 10+ years in Salesforce program management, with direct hands-on experience owning CPQ implementations A track record of delivering complex, multi-workstream enterprise programs end-to-end Strong executive presence — you are comfortable representing the program in client leadership conversations ## Nice to Have Experience in SaaS or subscription-heavy Revenue Operations environments Familiarity with Salesforce Revenue Cloud or ARM ## Additional Information We invite you to stay connected with us by subscribing to our monthly job openings alert here. Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas. For employment opportunities based in Canada: Bounteous is an equal opportunity employer. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Bounteous. We welcome applications from all qualified candidates. *Must be legally eligible to work in Canada. #LI-Remote", "summaryDescription" : "Salesforce Program Manager with CPQ Experience (Contract) at Bounteous", "postedDate" : "2026-06-15T20:41:08.053", "createdAt" : "2026-06-15T20:41:08.053", "lastUpdated" : "2026-06-16T12:20:14.734", "ingestTimestamp" : "2026-06-16T03:23:00.655", "mongoId" : "6a307f3ff292fd229c0570c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 698.185, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustryConfidence" : 0.95 }, { "id" : "6a305117f292fd229cef9692", "title" : "Brand Insights Manager", "industry" : "Analyst", "salary" : { "min" : 60000.0, "max" : 90000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Brand Insights Manager in Bulgaria, adjusted for mid-seniority and full-time employment." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T11:24:26.000", "fingerprint" : "98adda4b3ade60bc30f28596f41c6db91ad433fa663dd199c403f8914931cf4f", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/dbb19793-6b0d-4baa-91dc-735a64b40380/apply", "externalId" : "dbb19793-6b0d-4baa-91dc-735a64b40380", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "Excel", "professionalSkills" : [ "Data analytics", "Customer insights", "Consulting", "Data interpretation", "Brand performance", "Marketing strategy" ], "hardSkillsList" : [ "Quantitative analysis", "Qualitative understanding" ], "hardSkills" : [ { "name" : "Quantitative analysis", "level" : "intermediate" }, { "name" : "Qualitative understanding", "level" : "intermediate" } ], "majorSkills" : "Client presentations, Data storytelling, Client relationship management", "majorSkillsList" : [ "Client presentations", "Data storytelling", "Client relationship management" ], "coreResponsibilities" : "Own and manage a portfolio of client accounts, Ensure engagement, satisfaction, and long-term retention, Conduct regular reviews, Proactive communication with clients, Translate client goals into measurement frameworks, Translate client goals into reporting structures, Translate client goals into actionable insights, Deliver timely, high-quality reports, Deliver performance analyses, Highlight brand impact, Highlight trends, Highlight opportunities for optimization, Act as a trusted advisor to clients, Present insights and recommendations, Shape strategic marketing decisions, Shape communication decisions, Identify upsell opportunities, Identify cross-sell opportunities, Collaborate with sales teams, Support growth initiatives, Support renewals, Maintain accurate client records, Maintain reporting, Maintain documentation within CRM systems, Track account health, Track account risks, Collaborate with internal teams, Share customer feedback, Support product improvements, Contribute to new KPI development, Analyze qualitative data, Analyze quantitative data, Uncover trends, Uncover patterns, Uncover performance drivers", "teamCollaboration" : "Collaborate with sales teams; Collaborate with internal teams", "projectManagementSkills" : [ "Managing multiple projects" ], "domainKnowledge" : "Brand performance; Marketing strategy; Data interpretation", "domainList" : [ "brand-performance", "marketing-strategy", "data-interpretation" ], "domainSpecificKnowledge" : [ "Brand performance", "Marketing strategy", "Data interpretation" ], "toolProficiency" : [ "CRM systems" ], "communicationSkills" : "Client presentations; Storytelling", "documentationSkills" : "Reporting; Documentation", "continuousLearning" : "Learning and development support", "problemSolvingSkills" : "Data interpretation; Actionable recommendations", "qualificationsBasic" : "5+ years of experience in data analytics, 5+ years of experience in customer insights, 5+ years of experience in consulting, 5+ years of experience in data-driven client-facing role, Proficiency in Excel, Experience transforming data into clear, compelling insights and narratives, Proven ability to lead client presentations, Communicate complex findings through storytelling, Relationship-building skills, Stakeholder management skills, Ability to influence clients effectively, Ability to advise clients effectively, Experience managing multiple projects simultaneously, Comfortable working in a consultative, client-facing role, Ability to combine quantitative analysis with qualitative understanding, Deliver actionable recommendations", "qualificationsPreferred" : "Experience in a similar data-driven client-facing role", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own and manage a portfolio of client accounts, ensuring strong engagement, satisfaction, and long-term retention through regular reviews and proactive communication. Translate client marketing and communication goals into clear measurement frameworks, reporting structures, and actionable insights. Deliver timely, high-quality reports and performance analyses that highlight brand impact, trends, and opportunities for optimization. Act as a trusted advisor to clients, presenting insights and recommendations that shape strategic marketing and communication decisions. Identify upsell and cross-sell opportunities and collaborate with sales teams to support growth initiatives and renewals. Maintain accurate client records, reporting, and documentation within CRM systems while tracking account health and risks. Collaborate with internal teams to share customer feedback, support product improvements, and contribute to new KPI development. Analyze qualitative and quantitative data to uncover trends, patterns, and performance drivers across brand portfolios. Requirements: 5+ years of experience in data analytics, customer insights, consulting, or a similar data-driven client-facing role. Strong analytical skills with proficiency in Excel and experience transforming data into clear, compelling insights and narratives. Proven ability to lead client presentations and communicate complex findings through storytelling at multiple organizational levels. Strong relationship-building and stakeholder management skills, with the ability to influence and advise clients effectively. Experience managing multiple projects simultaneously in fast-paced and evolving environments. Strong curiosity and interest in brand performance, marketing strategy, and data interpretation. Ability to combine quantitative analysis with qualitative understanding to deliver actionable recommendations. Comfortable working in a consultative, client-facing role that blends analysis, strategy, and communication. Benefits: Competitive salary with performance-based compensation (varies by location and experience). Flexible remote work arrangements, with opportunities to collaborate internationally. Comprehensive health, dental, and vision insurance (based on location). Paid time off and holidays to support work-life balance. Learning and development support to encourage continuous growth and skill-building. Exposure to leading global brands in fashion, lifestyle, and beauty industries. Collaborative, people-first culture focused on autonomy, impact, and professional development. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Brand Insights Manager. Skills: Client presentations, Data storytelling, Client relationship management. Own and manage a portfolio of client accounts. Ensure engagement, satisfaction, and long-term retention", "postedDate" : "2026-06-15T15:48:25.672", "createdAt" : "2026-06-15T15:48:25.672", "lastUpdated" : "2026-06-16T11:24:26.000", "ingestTimestamp" : "2026-06-16T03:20:42.612", "mongoId" : "6a305117f292fd229cef9692", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Quantitative analysis", "Qualitative understanding", "Client presentations", "Data storytelling", "Client relationship management", "Data analytics", "Customer insights", "Consulting", "Data interpretation", "Brand performance", "Marketing strategy", "Managing multiple projects", "CRM systems" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 688.276, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.92 }, { "id" : "6a30a1fbf292fd229c117a67", "title" : "Customer Experience Coordinator", "company" : "Veterinary Emergency Group", "industry" : "Healthcare", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Customer Experience Coordinator in Boulder, United States, adjusted for the Healthcare industry and company size." }, "location" : "Boulder, Colorado, United States", "locations" : [ "Boulder", "Colorado", "United States" ], "timestamp" : "2026-06-16T10:55:55.536", "fingerprint" : "96905034d4fd241920813a1ad9004ec800b9a29e2f9c41585e167075393fcdb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/veterinaryemergencygroupst/jobs/6018871004?gh_jid=6018871004", "externalId" : "6018871004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boulder", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.0149856,-105.2705450" } ], "locationText" : "Boulder, Colorado, United States", "professionalSkills" : [ "Customer service", "Patient care", "Financial guidance", "End-of-life decisions" ], "hardSkillsList" : [ "Payment processing", "Information protection" ], "softSkillsList" : [ "Empathetic", "People-centric" ], "hardSkills" : [ { "name" : "Payment processing", "level" : "intermediate" }, { "name" : "Information protection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic" }, { "name" : "People-centric" } ], "majorSkills" : "Customer experience, Customer communication, Problem resolution", "majorSkillsList" : [ "Customer experience", "Customer communication", "Problem resolution" ], "coreResponsibilities" : "Greet every customer, Oversee customer communications, Record communication details accurately, Route urgent medical calls, Deliver personalized experiences, Look for creative ways to say yes, Listen with empathy, Resolve concerns quickly, Anticipate issues before escalation, Keep nurses and doctors updated, Provide confidential guidance, Process payments accurately, Protect personal information, Protect financial information, Follow up with customers, Check on pet's care, Strengthen customer relationships, Celebrate special moments, Capture special moments, Create lasting connections", "teamCollaboration" : "Work with nurses; Work with doctors", "domainKnowledge" : "Veterinary emergency medicine; Financial options; End-of-life decisions", "domainList" : [ "veterinary-emergency-medicine", "financial-options", "end-of-life-decisions" ], "domainSpecificKnowledge" : [ "Veterinary emergency medicine", "Financial options", "End-of-life decisions" ], "toolProficiency" : [ "Practice management software" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Record details accurately", "continuousLearning" : "Learning opportunities; Mentorship", "innovationCreativity" : "Creative ways to say yes", "problemSolvingSkills" : "Resolve concerns quickly; Anticipate issues", "specialRequirements" : "Work nights, Work weekends, Work holidays, Work in noisy environment, Work with unpleasant odors", "outcomesObjectives" : "Perfecting the experience; Strengthen relationships; Create lasting connections", "qualificationsBasic" : "2+ years customer service experience, Advanced computer programs knowledge, Practice management software knowledge, Highly organized, Attention to detail, Able to interact positively, Multitasker, High emotional intelligence, Adaptable, Amenable in high stakes environments, Willing to work in noisy environment, Willing to work with unpleasant odors, Availability nights, weekends, holidays", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU’LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate Keep nurses and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information Follow up with customers after visits to check on their pet’s care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED 2+ years of experience in a customer service role Advanced knowledge in computer programs and practice management software Highly organized, with strong attention to detail A strong communicator; able to interact positively with anyone and everyone A strong multitasker, able to thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation, including base and 401K match Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend. Clinical student loan repayment so you don’t need to worry about your student debt Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.", "summaryDescription" : "Customer Experience Coordinator at Veterinary Emergency Group. Skills: Customer experience, Customer communication, Problem resolution. Greet every customer. Oversee customer communications", "postedDate" : "2026-06-16T03:16:28.528", "createdAt" : "2026-06-16T03:16:28.528", "lastUpdated" : "2026-06-16T10:55:55.536", "ingestTimestamp" : "2026-06-16T03:16:28.528", "mongoId" : "6a30a1fbf292fd229c117a67", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Payment processing", "Information protection", "Empathetic", "People-centric", "Customer experience", "Customer communication", "Problem resolution", "Customer service", "Patient care", "Financial guidance", "End-of-life decisions", "Veterinary emergency medicine", "Financial options", "Practice management software" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 680.1473, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a308756f292fd229c087eac", "title" : "Program Manager", "company" : "Center for Employment Opportunities", "salary" : { "min" : 105000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Program Manager in San Jose, California, with adjustments for manager seniority, non-profit industry, and company size." }, "location" : "San Jose, California, United States", "locations" : [ "San Jose", "California", "United States" ], "timestamp" : "2026-06-16T11:13:15.394", "fingerprint" : "07afa38517956861d1e57aede8f7e5a7ac3548d854b8591d47defb8233fb8a4d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/centerforemploymentopportunities/jobs/8592335002?gh_jid=8592335002", "externalId" : "8592335002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Jose", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3361663,-121.8905910" } ], "locationText" : "San Jose, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Data tracking", "Performance evaluation", "Budget management" ], "hardSkills" : [ { "name" : "Data tracking", "level" : "intermediate" }, { "name" : "Performance evaluation", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" } ], "majorSkills" : "Program operations, Program performance, Team management", "majorSkillsList" : [ "Program operations", "Program performance", "Team management" ], "coreResponsibilities" : "Oversee daily operations of local site's vocational program, Ensure fidelity to program model, Focus on continuous improvement, Lead local team to meet program milestones, Recruit participants, Support participant progress, Manage participant-related data, Develop and train team members, Manage vocational portion of site's budget, Collaborate with local Social Enterprise leadership, Support participants through transitional job training, Support participants through workforce development, Manage daily vocational operations, Deliver vocational services to participants, Support and enhance participant experience, Maintain cohesion and communication between teams, Monitor and manage office administration, Ensure CEO procedures and policies are implemented, Maintain relationships with parole and probation bureaus, Maintain relationships with district attorney offices, Maintain relationships with program referral sources, Build strategic partnerships with local organizations, Build referral relationships with local organizations, Troubleshoot incidents and challenges, Support regional contracts team with data tracking, Support regional contracts team with reporting, Manage and ensure adherence to local site's vocational, Provide local presence, Manage relationships with community organizations, Support regional Investment teams, Support regional fundraising teams, Monitor and supervise site progress, Monitor and supervise team progress, Ensure compliance with organizational policies, Ensure compliance with organizational procedures, Manage team in usage of CRM, Organize information in CRM, Perform forecasting in CRM, Measure performance of programming, Evaluate performance of vocational program services, Recommend areas to improve, Manage recording of data, Manage tracking of data, Monitor enrollment metrics, Monitor case file metrics, Monitor placement metrics, Monitor retention metrics, Hire local team, Supervise local team, Support local team, Ensure ongoing engagement in learning, Support staff in obtaining resources, Support staff in obtaining training, Build environment of collaboration, Build environment of disciplined pursuit of goals, Build environment of inclusion, Foster communication across team members, Foster accountability across team members, Foster support across team members, Coach team members, Provide feedback to team members, Drive employee performance, Support team in gaining access to resources, Leverage employee insights, Leverage employee feedback, Respond to needs, Determine areas of individual development, Determine areas of team development, Model communication between sites, Model communication between teams, Model communication between departments, Model collaboration between sites, Model collaboration between teams, Model collaboration between departments, Prioritize team-building, Prioritize culture-building, Prioritize celebration", "teamCollaboration" : "Cross-functional teams; Social Enterprise team; Participant Resources department; Safety teams; Employee Experience teams; Legal teams; Regional contracts team; Regional Investment teams; Regional fundraising teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Vocational program model; Reentry employment; Workforce development", "domainList" : [ "vocational-program-model", "reentry-employment", "workforce-development" ], "domainSpecificKnowledge" : [ "Vocational program model", "Reentry employment", "Workforce development" ], "continuousLearning" : "Professional development opportunities; Continual learning", "problemSolvingSkills" : "Identify potential problems; Anticipate potential problems; Analyze potential problems; Decide on course of action; Implement course of action; Troubleshoot incidents", "outcomesObjectives" : "Meet program milestones; Achieve impact; Achieve local program outcomes; Ensure fidelity to program model; Ensure effectiveness of vocational model delivery; Enhance participant experience; Maintain cohesion and communication; Implement CEO procedures and policies with fidelity; Ensure adherence to vocational budget; Measure performance of programming; Improve vocational program services", "qualificationsBasic" : "5+ years experience in program management, Experience managing vocational programs, Experience managing budgets, Experience managing teams, Experience with CRM systems", "qualificationsPreferred" : "Lived experience of incarceration, Experience with justice system involvement", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Program Manager Fully Onsite/In Person San Jose, CA Anticipated deadline to submit application: June 25 at 12:00pm PST. Position may close early if application limit is met. Apply promptly for full consideration The Opportunity This position oversees the daily operations of a local site’s vocational program, ensuring fidelity to the program model and focus on continuous improvement. Includes leading the local team to meet program milestones, recruit participants and support participant progress, and manage participant-related data to inform decisions and achieve impact. Develops and trains team members to best support participants and manages the vocational portion of the site’s budget. Collaborates with local Social Enterprise leadership and team to support participants through transitional job training and workforce development. As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role. Who We Are The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities. What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996. What You’ll Be Responsible For: Program Operations Manage daily vocational operations at the local site and delivery of vocational services to participants, ensuring effectiveness of vocational model delivery Support and enhance the participant experience Collaborate with the Social Enterprise team including local Site Supervisors and Social Enterprise leadership to maintain cohesion and communication between teams in delivering services to participants Monitor and manage overall office administration, collaborating with internal teams to ensure CEO procedures and policies are implemented effectively and with fidelity Maintain relationships with local parole and probation bureaus, district attorney offices, and other program referral sources Collaborate and support CEO’s Participant Resources department with building strategic partnerships and referral relationships with local organizations that provide holistic and complementary services for participants, such as housing, substance abuse, etc. Troubleshoot incidents and challenges that arise, working in concert with CEO’s safety, Employee Experience, and Legal teams As needed, support CEO’s regional contracts team with data tracking and reporting Manage and ensure adherence to local site’s vocational budget including SNAP and other performance based outcomes, staff related costs, and vocational OTPS As needed, provide local presence and manage relationships with other community organizations in the reentry space Provide support as needed to CEO’s regional Investment and/or fundraising teams Program Performance Monitor and supervise site and team progress and effectiveness, ensuring compliance with all organizational policies and procedures Manage team in usage of CEO’s client relationship management system (CRM) to organize information, perform forecasting, and measure the performance of programming Evaluate the performance of all vocational program services and recommend areas to improve on an ongoing basis Manage the recording and tracking of data required by program management, grant contractors, and foundations by monitoring enrollment, case files, placement, and retention metrics Team Management Support Hire, supervise, and support a diverse, high-performing local team to serve participants and achieve our local program outcomes Ensure ongoing engagement in learning on specific areas of program delivery, supporting staff in obtaining the necessary resources and training needed to successfully carry out CEO’s vision and mission Build environment of collaboration, disciplined pursuit of goals, and inclusion by fostering communication, accountability, and support across team members Coach and provide feedback to team members to drive employee performance, and support team in gaining access to resources in areas of individual and team development Leverage employee insights and feedback to respond to needs and determine areas of individual and team development Model strong communication and collaboration between sites, teams, and departments Prioritize team-building, culture-building, and celebrations of individual and team accomplishment along with initiatives to develop a sense of shared purpose Model CEO’s organizational values in management practice, empowering employees to lead through CEO values Additional responsibilities as assigned, including coverage for team members Who You Are You have 3+ years of program implementation experience in a fast-growing and results-oriented nonprofit environment; program management experience preferred Working knowledge of the criminal justice and workforce development systems Proficiency and experience in meeting performance based goals Proficiency and experience collecting, analyzing, and applying data to drive program strategy and decision making Comfortable with technology, including Google Suite and Salesforce Serves as an exemplary model of CEO’s values and living CEO’s management philosophy You have a deep dedication to social justice, criminal and/or economic justice You have the ability to motivate and inspire others to achieve their goals, helping individuals identify, capitalize upon, and apply their strengths You have attention to detail and strong project management capabilities You have demonstrated practice of regularly collecting, analyzing, and applying data to drive program strategy and decision making You have a high level of personal integrity and commitment to excellence and deep impact You have the ability to identify, anticipate, and analyze potential problems and solutions, and decide on and implement a course of action Compensation The salary range for this position is $82,000-$85,000 annually. In an effort to be both equitable and transparent, CEO's compensation philosophy considers a variety of factors, including, but not limited to, experience, internal equity, and home office location in making a final determination on our salary offer. We recognize that salary is a part of the overall compensation package and also provide a comprehensive benefits package, including medical and dental coverage, as well as professional development opportunities to our staff. We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff. More About Us Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. People who are justice involved are highly encouraged to apply for vacant positions at all levels. CEO is committed to the CROWN Act, and creating an open space where our employees can present as their true authentic selves. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, religion, national origin, sex, age, gender, gender identity, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, caregiver status, or any other category protected by federal, state, or local law. We value diverse experiences, including with regard to educational background and justice system contact. Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.", "summaryDescription" : "Program Manager at Center for Employment Opportunities. Skills: Program operations, Program performance, Team management. Oversee daily operations of local site's vocational program. Ensure fidelity to program model", "postedDate" : "2026-06-16T01:21:39.222", "createdAt" : "2026-06-16T01:21:39.222", "lastUpdated" : "2026-06-16T11:13:15.394", "ingestTimestamp" : "2026-06-16T01:21:39.222", "mongoId" : "6a308756f292fd229c087eac", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 145000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data tracking", "Performance evaluation", "Budget management", "Program operations", "Program performance", "Team management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Program management", "Vocational program model", "Reentry employment", "Workforce development" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 674.2818, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Non-profit", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305119f292fd229cef9cda", "title" : "Manager, Market Insights", "industry" : "Analyst", "salary" : { "min" : 116000.0, "max" : 151000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T13:45:38.605", "fingerprint" : "d66f1971169ac564a69c18fbdb30288bf744ae50764e73f4ee6cd93e74d98a62", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/fc6ba82f-ae7e-4f6c-b23e-cceb9f318a4e/apply", "externalId" : "fc6ba82f-ae7e-4f6c-b23e-cceb9f318a4e", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 6, "experienceLevel" : "Manager", "technicalSkills" : "Excel, PowerPoint, Word", "professionalSkills" : [ "Market research", "Commercial analytics", "Competitive intelligence", "Qualitative research", "Quantitative research", "Data synthesis", "Business decision-making", "Strategic recommendations", "Resource management" ], "hardSkillsList" : [ "Message testing", "Customer journey analysis", "Brand performance tracking", "Vendor selection", "Timeline management", "Budget management", "Trend identification" ], "hardSkills" : [ { "name" : "Message testing", "level" : "intermediate" }, { "name" : "Customer journey analysis", "level" : "intermediate" }, { "name" : "Brand performance tracking", "level" : "intermediate" }, { "name" : "Vendor selection", "level" : "intermediate" }, { "name" : "Timeline management", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Trend identification", "level" : "intermediate" } ], "majorSkills" : "Market research, Data analysis, Insight generation", "majorSkillsList" : [ "Market research", "Data analysis", "Insight generation" ], "coreResponsibilities" : "Design primary market research initiatives, Lead primary market research initiatives, Manage end-to-end research projects, Select vendors, Oversee execution, Manage timelines, Manage budgets, Communicate progress to leadership, Leverage secondary data sources, Identify market trends, Support business decision-making, Integrate primary research findings, Generate actionable insights, Generate strategic recommendations, Collaborate with cross-functional stakeholders, Define research priorities, Address ad hoc analytical needs, Evaluate new research methodologies, Introduce new research methodologies, Enhance insight generation, Enhance analytical capabilities, Contribute to annual planning, Contribute to budget allocation, Ensure effective resource management", "teamCollaboration" : "Cross-functional stakeholders; Marketing; Sales; Market Access; Insights teams", "projectManagementSkills" : [ "Vendor management", "Timeline management", "Budget management" ], "domainKnowledge" : "Biopharmaceutical environments; Biotechnology environments; Healthcare data sources; Claims data; Promotional data; Prescription data", "domainList" : [ "biopharmaceutical-environments", "biotechnology-environments", "healthcare-data-sources", "claims-data", "promotional-data", "prescription-data" ], "domainSpecificKnowledge" : [ "Biopharmaceutical environments", "Biotechnology environments", "Healthcare data sources", "Claims data", "Promotional data", "Prescription data" ], "toolProficiency" : [ "Excel", "PowerPoint", "Word" ], "communicationSkills" : "Storytelling; Presentations", "continuousLearning" : "Introduce new research methodologies; Introduce new tools; Introduce new approaches", "problemSolvingSkills" : "Analytical skills; Problem-solving skills; Data synthesis", "specialRequirements" : "Travel up to 20% domestically", "outcomesObjectives" : "Generate actionable insights; Generate strategic recommendations", "qualificationsBasic" : "Bachelor’s degree in Marketing, Business, Life Sciences, Market Research, or related equivalent experience, 6+ years of experience in market research, commercial analytics, or competitive intelligence within biopharmaceutical or biotechnology environments, Expertise in qualitative and quantitative research methodologies, Experience working with secondary healthcare data sources, Analytical and problem-solving skills, Excellent communication and storytelling skills, Proven ability to manage multiple projects, vendors, timelines, and budgets, Advanced proficiency in Excel, PowerPoint, and Word, Collaboration and stakeholder management skills", "qualificationsPreferred" : "Best practices for generating actionable insights, Ability to synthesize multiple data streams into clear business recommendations, Ability to translate complex findings into clear presentations for senior stakeholders, Attention to detail and organizational skills, Ability to influence across cross-functional teams", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Design and lead primary market research initiatives such as message testing, customer journey analysis, brand performance tracking, and sales force effectiveness studies, ensuring appropriate methodologies are applied to key business questions. Manage end-to-end research projects including vendor selection, execution oversight, timeline and budget management, and regular communication of progress to leadership. Leverage secondary data sources such as claims, promotional data, and internal prescription data to identify market trends and support business decision-making. Integrate primary research findings with secondary data and competitive intelligence to generate actionable insights and strategic recommendations. Collaborate with cross-functional stakeholders across Marketing, Sales, Market Access, and Insights teams to define research priorities and address ad hoc analytical needs. Continuously evaluate and introduce new research methodologies, tools, and approaches to enhance insight generation and analytical capabilities. Contribute to annual planning and budget allocation for insights initiatives, ensuring effective resource management. Requirements: Bachelor’s degree in Marketing, Business, Life Sciences, Market Research, or related field; equivalent experience may be considered. 6+ years of experience in market research, commercial analytics, or competitive intelligence within biopharmaceutical or biotechnology environments. Strong expertise in qualitative and quantitative research methodologies and best practices for generating actionable insights. Experience working with secondary healthcare data sources, including claims, promotional, and prescription data. Strong analytical and problem-solving skills with the ability to synthesize multiple data streams into clear business recommendations. Excellent communication and storytelling skills, with the ability to translate complex findings into clear presentations for senior stakeholders. Proven ability to manage multiple projects, vendors, timelines, and budgets in a fast-paced environment. Advanced proficiency in Excel, PowerPoint, and Word, with strong attention to detail and organizational skills. Strong collaboration and stakeholder management skills, with the ability to influence across cross-functional teams. Ability to travel up to 20% domestically for meetings and company events. Benefits: Competitive base salary range of $116,000 – $151,000, plus short-term incentives and long-term equity compensation opportunities. Comprehensive health coverage including medical, dental, vision, disability, and life insurance for employees and eligible dependents. Retirement savings plan with employer match. Generous paid time off, holidays, and work-life balance programs. Access to wellness programs and employee assistance resources. Opportunity to work in a mission-driven environment focused on rare disease innovation and patient impact. Exposure to high-impact strategic projects with strong cross-functional visibility and leadership engagement. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Manager, Market Insights. Skills: Market research, Data analysis, Insight generation. Design primary market research initiatives. Lead primary market research initiatives", "postedDate" : "2026-06-15T10:10:06.604", "createdAt" : "2026-06-15T10:10:06.604", "lastUpdated" : "2026-06-16T13:45:38.605", "ingestTimestamp" : "2026-06-16T03:23:38.625", "mongoId" : "6a305119f292fd229cef9cda", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 116000, "salaryAnnualMax" : 151000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Message testing", "Customer journey analysis", "Brand performance tracking", "Vendor selection", "Timeline management", "Budget management", "Trend identification", "Market research", "Data analysis", "Insight generation", "Commercial analytics", "Competitive intelligence", "Qualitative research", "Quantitative research", "Data synthesis", "Business decision-making", "Strategic recommendations", "Resource management", "Vendor management", "Biopharmaceutical environments", "Biotechnology environments", "Healthcare data sources", "Claims data", "Promotional data", "Prescription data", "Excel", "PowerPoint", "Word" ], "skillCount" : 28, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 671.4795, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Biotech", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30689af292fd229cfc494d", "title" : "Customer Experience Representative", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Customer Experience Representative in Vancouver, Canada, adjusted for the retail industry and part-time employment." }, "location" : "Vancouver, BC, Canada", "locations" : [ "Vancouver", "BC", "Canada" ], "timestamp" : "2026-06-16T09:54:12.594", "fingerprint" : "cf9df337ae1843884cdeff0aabdb4c6575b39d57d0c8536768edf6fd674b66ab", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132228721-customer-experience-representative-", "externalId" : "744000132228721", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Merchandising" ], "softSkillsList" : [ "Adaptability", "Flexibility" ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Flexibility" } ], "majorSkills" : "Customer experience", "majorSkillsList" : [ "Customer experience" ], "coreResponsibilities" : "Support daily store operations, Conduct inventory cycle counts, Replenish stock, Manage product returns, Shelve products, Receive and process incoming merchandise, Use merchandising standards, Create a visually appealing store, Create a warm and welcoming environment, Add joy to customers' lives, Leverage product to tell stories, Engage and connect with customers, Curate specific product collections, Role model Indigo's High Performance Characteristics, Seek information regarding new products, Contribute to a safe environment, Respond to customer feedback, Hold self accountable, Hold others accountable, Own self-development, Provide continuous feedback", "teamCollaboration" : "Provide feedback to Leadership Team", "continuousLearning" : "Willingness to learn new things", "specialRequirements" : "Physical lifting up to 40 pounds", "outcomesObjectives" : "Add joy to our customers' lives", "qualificationsBasic" : "Ability to be mobile on the sales floor, Ability to lift medium to large items up to 40 pounds, Availability to work a flexible schedule, Bilingualism (French/English) required for positions in Québec", "qualificationsPreferred" : "Experience in specialty retail, Experience in a retail environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific product collections for each customer you meet * Role model Indigo’s High Performance Characteristics * Seek information regarding new products, promotions and programs * Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers * Take accountability to respond to customer feedback in a timely manner * Hold self and others accountable * Own self-development and provide continuous feedback to colleagues and Leadership Team * Share ideas with Leadership Team on how to improve the employee and customer experience ## Qualifications * Experience in specialty retail or a retail environment preferred but not required * Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store * Demonstrated commitment to creating an exceptional employee and customer experience * Ability to be mobile on the sales floor for extended periods of time * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role) * Bilingualism (French/English) is required for all positions in Québec; other languages an asset ## Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [talent@indigo.ca](mailto:talent@indigo.ca) This posting is for a current opportunity within Indigo", "summaryDescription" : "Customer Experience Representative at Indigo Books & Music. Skills: Customer experience. Support daily store operations. Conduct inventory cycle counts", "postedDate" : "2026-06-15T15:04:26.000", "createdAt" : "2026-06-16T00:13:40.197", "lastUpdated" : "2026-06-16T09:54:12.594", "ingestTimestamp" : "2026-06-16T00:13:40.197", "mongoId" : "6a30689af292fd229cfc494d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Adaptability", "Flexibility", "Customer experience", "Merchandising" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 669.69946, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c9d8674d8ee00a099c676", "title" : "Customer Experience Manager", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Customer Experience Manager in Kansas City, adjusted for manager seniority in the retail industry." }, "location" : "Kansas City, MO", "locations" : [ "Kansas City, MO" ], "timestamp" : "2026-06-15T06:55:33.862", "fingerprint" : "7982914cb32520bab8bbf8d125d1d5c3a0984e2a288fd5e650b515e015a76870", "source" : "jazzhr", "language" : "en", "externalId" : "wNr9YWrC5O", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kansas City", "state" : "Missouri", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.1001050,-94.5781416" } ], "locationText" : "Kansas City, Missouri, United States", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate value realization", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Customer Experience Manager. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-14T07:51:03.286", "lastUpdated" : "2026-06-15T06:55:33.862", "ingestTimestamp" : "2026-06-14T07:51:03.286", "mongoId" : "6a2c9d8674d8ee00a099c676", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.44444445, "_score" : 669.3717, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2ec09174d8ee00a0e9f373", "title" : "Customer Experience Manager", "company" : "Five Below", "industry" : "Retail", "salary" : { "min" : 15.0, "max" : 15.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "New Orleans, LA 70131", "locations" : [ "New Orleans, LA 70131", "United States of America" ], "timestamp" : "2026-06-15T23:59:18.260", "fingerprint" : "33565eb75d13875b1926e84861f58f41498657c6e7b2eb35b4b1a55b76e84964", "source" : "workday", "language" : "en", "applyUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/New-Orleans-LA-70131/Customer-Experience-Manager_JR88747", "externalId" : "JR88747", "industryFunction" : { }, "locationPoint" : "29.95465,-90.07507", "structuredLocations" : [ { "city" : "New Orleans", "state" : "Louisiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.9561422,-90.0733934" } ], "locationText" : "New Orleans, Louisiana, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceLevel" : "Manager", "professionalSkills" : [ "Customer service", "Sales management", "Team leadership" ], "hardSkillsList" : [ "Sales forecasting", "Merchandising", "Inventory control" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Merchandising", "level" : "intermediate" }, { "name" : "Inventory control", "level" : "intermediate" } ], "majorSkills" : "Customer experience, Sales generation, Team management", "majorSkillsList" : [ "Customer experience", "Sales generation", "Team management" ], "coreResponsibilities" : "Drive store sales and profitability, Manage store operations, Lead and develop store team, Ensure exceptional customer experience, Maintain visual merchandising standards, Manage inventory levels, Achieve sales targets, Implement company policies and procedures", "teamCollaboration" : "Store team; District manager; Cross-functional partners", "domainKnowledge" : "Retail operations; Customer behavior; Merchandising principles", "domainList" : [ "retail-operations", "customer-behavior", "merchandising-principles" ], "domainSpecificKnowledge" : [ "Retail operations", "Customer behavior", "Merchandising principles" ], "toolProficiency" : [ "POS systems", "Microsoft Office Suite" ], "communicationSkills" : "Customer interaction; Team communication; Sales reporting", "continuousLearning" : "Ongoing training", "problemSolvingSkills" : "Customer issue resolution; Operational efficiency", "outcomesObjectives" : "Increase store revenue; Improve customer satisfaction scores; Reduce employee turnover; Maintain store appearance standards", "qualificationsBasic" : "High School diploma or equivalent, 2+ years of experience in a retail leadership role", "qualificationsPreferred" : "Bachelor's degree in Business or related field, Experience with inventory management systems, Visual merchandising experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $15.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Customer Experience Manager at Five Below. Skills: Customer experience, Sales generation, Team management. Drive store sales and profitability. Manage store operations", "postedDate" : "2026-06-12T22:04:12.602", "createdAt" : "2026-06-14T22:04:12.544", "lastUpdated" : "2026-06-15T23:59:18.260", "ingestTimestamp" : "2026-06-14T22:04:12.544", "mongoId" : "6a2ec09174d8ee00a0e9f373", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/New-Orleans-LA-70131/Customer-Experience-Manager_JR88747", "salaryAnnualMin" : 31200, "salaryAnnualMax" : 31200, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Merchandising", "Inventory control", "Customer experience", "Sales generation", "Team management", "Customer service", "Sales management", "Team leadership", "Retail operations", "Customer behavior", "Merchandising principles", "POS systems", "Microsoft Office Suite" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 665.8634, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec09174d8ee00a0e9f37d", "title" : "Customer Experience Manager", "company" : "Five Below", "industry" : "Retail", "salary" : { "min" : 15.0, "max" : 15.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Noblesville, IN 46060", "locations" : [ "Noblesville, IN 46060", "United States of America" ], "timestamp" : "2026-06-15T23:12:21.376", "fingerprint" : "8ac4e770a2e5c700b652d376cb04503999202f8ce98f0d470650dcd9a1d9a64f", "source" : "workday", "language" : "en", "applyUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Noblesville-IN-46060/Customer-Experience-Manager_JR88779", "externalId" : "JR88779", "industryFunction" : { }, "locationPoint" : "40.04559,-86.0086", "structuredLocations" : [ { "city" : "Noblesville", "state" : "Indiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.0460881,-86.0139854" } ], "locationText" : "Noblesville, Indiana, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceLevel" : "Manager", "professionalSkills" : [ "Customer service", "Sales management", "Team leadership" ], "hardSkillsList" : [ "Sales forecasting", "Merchandising", "Inventory control" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Merchandising", "level" : "intermediate" }, { "name" : "Inventory control", "level" : "intermediate" } ], "majorSkills" : "Customer experience, Sales generation, Team management", "majorSkillsList" : [ "Customer experience", "Sales generation", "Team management" ], "coreResponsibilities" : "Drive store sales and profitability, Manage store operations, Lead and develop store team, Ensure exceptional customer experience, Maintain visual merchandising standards, Manage inventory and stock levels, Achieve sales targets, Implement company policies and procedures", "teamCollaboration" : "Store team; District managers; Corporate partners", "domainKnowledge" : "Retail operations; Customer behavior; Merchandising principles", "domainList" : [ "retail-operations", "customer-behavior", "merchandising-principles" ], "domainSpecificKnowledge" : [ "Retail operations", "Customer behavior", "Merchandising principles" ], "toolProficiency" : [ "POS systems", "Microsoft Office Suite" ], "communicationSkills" : "Customer interaction; Team communication; Sales reporting", "continuousLearning" : "Ongoing training", "problemSolvingSkills" : "Customer issue resolution; Operational efficiency", "outcomesObjectives" : "Increase store revenue; Improve customer satisfaction scores; Reduce staff turnover; Meet sales goals", "qualificationsBasic" : "High School diploma or equivalent, 2+ years of experience in a retail leadership role", "qualificationsPreferred" : "Bachelor's degree in Business or related field, Experience with inventory management systems, Visual merchandising experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $15.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Customer Experience Manager at Five Below. Skills: Customer experience, Sales generation, Team management. Drive store sales and profitability. Manage store operations", "postedDate" : "2026-06-12T22:02:09.255", "createdAt" : "2026-06-14T22:02:09.109", "lastUpdated" : "2026-06-15T23:12:21.376", "ingestTimestamp" : "2026-06-14T22:02:09.109", "mongoId" : "6a2ec09174d8ee00a0e9f37d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Noblesville-IN-46060/Customer-Experience-Manager_JR88779", "salaryAnnualMin" : 31200, "salaryAnnualMax" : 31200, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Merchandising", "Inventory control", "Customer experience", "Sales generation", "Team management", "Customer service", "Sales management", "Team leadership", "Retail operations", "Customer behavior", "Merchandising principles", "POS systems", "Microsoft Office Suite" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 665.73566, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec09174d8ee00a0e9f389", "title" : "Customer Experience Manager", "company" : "Five Below", "industry" : "Retail", "salary" : { "min" : 18.0, "max" : 18.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Dekalb, IL 60115", "locations" : [ "Dekalb, IL 60115", "United States of America" ], "timestamp" : "2026-06-16T02:31:55.998", "fingerprint" : "a5b91bdfe47922222bf3650c7a55ae27a62a8eb61cde90dc65a9a22ae2731b09", "source" : "workday", "language" : "en", "applyUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Dekalb-IL-60115/Customer-Experience-Manager_JR88706", "externalId" : "JR88706", "industryFunction" : { }, "locationPoint" : "41.92947,-88.75036", "structuredLocations" : [ { "city" : "Dekalb", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8903447,-88.7713953" } ], "locationText" : "Dekalb, Illinois, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceLevel" : "Manager", "professionalSkills" : [ "Customer service management", "Sales strategy", "Team leadership" ], "hardSkillsList" : [ "Sales forecasting", "Inventory control", "Merchandising" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Inventory control", "level" : "intermediate" }, { "name" : "Merchandising", "level" : "intermediate" } ], "majorSkills" : "Customer experience, Sales generation, Team management", "majorSkillsList" : [ "Customer experience", "Sales generation", "Team management" ], "coreResponsibilities" : "Drive store sales and profitability, Manage store operations, Lead and develop store team, Ensure exceptional customer experience, Maintain visual merchandising standards, Manage inventory and stock levels, Implement sales strategies, Achieve store performance goals", "teamCollaboration" : "Store team; District managers; Corporate partners", "domainKnowledge" : "Retail operations; Customer behavior; Merchandising principles", "domainList" : [ "retail-operations", "customer-behavior", "merchandising-principles" ], "domainSpecificKnowledge" : [ "Retail operations", "Customer behavior", "Merchandising principles" ], "toolProficiency" : [ "POS systems", "Microsoft Office Suite" ], "communicationSkills" : "Customer interaction; Team communication; Performance feedback", "continuousLearning" : "Ongoing training", "problemSolvingSkills" : "Customer issue resolution; Operational efficiency", "outcomesObjectives" : "Increase store revenue; Improve customer satisfaction scores; Reduce staff turnover; Meet sales targets", "qualificationsBasic" : "High School diploma or equivalent, 2+ years of experience in a retail leadership role", "qualificationsPreferred" : "Bachelor's degree in Business or related field, Experience with inventory management systems, Visual merchandising experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $18.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Customer Experience Manager at Five Below. Skills: Customer experience, Sales generation, Team management. Drive store sales and profitability. Manage store operations", "postedDate" : "2026-06-12T21:02:25.099", "createdAt" : "2026-06-14T21:02:25.055", "lastUpdated" : "2026-06-16T02:31:55.998", "ingestTimestamp" : "2026-06-14T21:02:25.055", "mongoId" : "6a2ec09174d8ee00a0e9f389", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/Dekalb-IL-60115/Customer-Experience-Manager_JR88706", "salaryAnnualMin" : 37440, "salaryAnnualMax" : 37440, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Inventory control", "Merchandising", "Customer experience", "Sales generation", "Team management", "Customer service management", "Sales strategy", "Team leadership", "Retail operations", "Customer behavior", "Merchandising principles", "POS systems", "Microsoft Office Suite" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 662.0264, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30967ef292fd229c0d4657", "title" : "Program Manager", "company" : "Shield AI", "industry" : "V-BAT Program Management", "salary" : { "min" : 110000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States", "locations" : [ "United States", "Dallas, Texas", "Washington, DC" ], "certifications" : [ "PMP or similar certification" ], "timestamp" : "2026-06-16T11:13:11.605", "fingerprint" : "45f2826aa8782c27f80ea61aee4282f18ee592cede648def0270e214b67993f1", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/shieldai/4423dbce-f0cf-48ec-bb11-1655eb5fc3f3/apply", "externalId" : "4423dbce-f0cf-48ec-bb11-1655eb5fc3f3", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "majorSkills" : "Program management, Process improvement, Cross-functional teams", "majorSkillsList" : [ "Program management", "Process improvement", "Cross-functional teams" ], "coreResponsibilities" : "Manage programs and projects, Oversee operational processes, Coordinate cross-functional teams, Manage vendor relationships, Manage stakeholder expectations, Track and report on operational metrics, Plan and allocate resources, Drive continuous improvement initiatives", "teamCollaboration" : "Cross-functional teams; Vendor relationships; Stakeholder management", "projectManagementSkills" : [ "Program management", "Complex projects", "Resource planning" ], "qualificationsBasic" : "5+ years of experience in program management, Experience managing complex projects, Experience with cross-functional teams, Experience with vendor management, Experience with operational metrics, Experience with resource planning, Experience with continuous improvement", "qualificationsPreferred" : "Master's degree in a relevant field, PMP or similar certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## Description Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Seeking a Program Manager to lead execution and operational maturity for global Company-Owned, Company-Operated (COCO) unmanned aircraft system (UAS) deployments supporting contracted intelligence, surveillance, and reconnaissance (ISR) missions. This role serves as the critical link between flight operations, logistics, sustainment, subcontractors, finance, and customer stakeholders to ensure successful deployment and sustainment of operational capabilities worldwide. The ideal candidate thrives in fast-paced, ambiguous environments and can drive disciplined execution across organizations while building scalable processes that enable continued growth and mission success. ## What you'll do Deliver proven, exceptional, and reliable performance in support of customer/end-user’s mission through flawless program management. Effectively collaborate, motivate, and lead relevant stakeholders to successfully deliver early, under budget, and with exceptional technical performance.  Manage customer relationships and act as the key point of contact for the program   Astutely balance and rebalance shifting customer priories related to cost, schedule, and technical parameters of programs.   Provide hands-on management of all aspects of the program Drive the accurate and timely tracking and reporting of budget, resource, and project management standard metrics   Complete critical path analyses including the evaluation of potential means to accelerate the pace or mitigate identified risks  Identify potential bottlenecks or delays in programs and drive efforts to ensure projects stay on schedule  Partner with leadership to guide prioritization of projects and utilization of resources Establish and lead a consistent cadence of well-organized, well-facilitated, and effective meetings, including driving all preparation and follow up activities Support an environment where accountability and program execution excellence are core  ## Required qualifications 5+ years of program management experience for Department of Defense programs Ability to run advanced projects/programs consisting of multiple interrelated projects, in a manner that is largely self-directed  Proven ability to focus on long-term business objectives Willingness and ability to travel domestically and internationally as needed  Experience with scheduling tools such as Microsoft Project or Smartsheet Excellent skills in leadership, time management, organization, team management  Excellent interpersonal skills and verbal and written ability  Expert understanding of complex project financials  Demonstrated alignment with Shield AI's values and leadership principles, including accountability, trust, collaboration, and servant leadership Ability to obtain a Secret Security Clearance ## Preferred qualifications Experience supporting unmanned aerial systems, aviation operations, ISR programs, or defense technology programs Familiarity with aircraft sustainment, maintenance operations, or fleet management models Experience managing subcontractors, external service providers, or distributed operational teams Experience building scalable operational processes in startup or high-growth organizations Active Secret Security Clearance PMP certification or equivalent program management training Undergraduate degree in engineering, business, or operations management ## Additional Information #LI-AD6 #LD Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. ### Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. ", "summaryDescription" : "Program Manager at Shield AI. Skills: Program management, Process improvement, Cross-functional teams. Manage programs and projects. Oversee operational processes", "postedDate" : "2026-06-15T23:53:26.209", "createdAt" : "2026-06-15T23:53:26.209", "lastUpdated" : "2026-06-16T11:13:11.605", "ingestTimestamp" : "2026-06-16T03:27:22.720", "mongoId" : "6a30967ef292fd229c0d4657", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 110000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Program management", "Process improvement", "Cross-functional teams", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Complex projects", "PMP or similar certification" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 660.0968, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Defense Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306afff292fd229cfceb63", "title" : "Sr Manager, Distribution Insights and Analytics", "company" : "NBCUniversal", "industry" : "Entertainment", "salary" : { "min" : 120000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, NEW YORK, United States", "locations" : [ "New York", "NEW YORK", "United States" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T09:18:42.965", "fingerprint" : "afaa085e21ddbf0c4130a3767da4a46bd58a9db2da6ebd7e96afc025017dff0f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/NBCUniversal3/744000132217389-sr-manager-distribution-insights-and-analytics", "externalId" : "744000132217389", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SQL, Python, R, Spark, Dbt, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Dbt Cloud, Delta Lake, AWS, GCP, Azure, SageMaker, Vertex AI, Synapse, ML Studio, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, Tableau, Power BI, Looker", "professionalSkills" : [ "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Data engineering", "Quantitative analysis" ], "hardSkillsList" : [ "Data analysis", "Data engineering", "Machine learning", "Business intelligence", "Statistical modeling", "A/B testing", "Causal inference" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Data engineering", "level" : "intermediate" }, { "name" : "Machine learning", "level" : "intermediate" }, { "name" : "Business intelligence", "level" : "intermediate" }, { "name" : "Statistical modeling", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Causal inference", "level" : "intermediate" } ], "majorSkills" : "Data analytics, Machine learning, Business intelligence, Data engineering", "majorSkillsList" : [ "Data analytics", "Machine learning", "Business intelligence", "Data engineering" ], "coreResponsibilities" : "Develop and maintain data pipelines, Build and optimize data models, Design and implement BI solutions, Perform statistical analysis, Develop and deploy machine learning models, Collaborate with stakeholders to understand data needs, Communicate insights and recommendations, Ensure data quality and integrity", "teamCollaboration" : "Cross-functional teams; Stakeholders", "domainKnowledge" : "Data science; Data engineering; Machine learning; Business intelligence; Analytics engineering; Quantitative analysis; Cloud data stacks; ML frameworks; BI platforms; Statistical methods; Modelling skills", "domainList" : [ "data-science", "data-engineering", "machine-learning", "business-intelligence", "analytics-engineering", "quantitative-analysis", "cloud-data-stacks", "ml-frameworks", "bi-platforms", "statistical-methods", "modelling-skills" ], "domainSpecificKnowledge" : [ "Data science", "Data engineering", "Machine learning", "Business intelligence", "Analytics engineering", "Quantitative analysis", "Cloud data stacks", "ML frameworks", "BI platforms", "Statistical methods", "Modelling skills" ], "toolProficiency" : [ "SQL", "Python", "R", "Spark", "Dbt", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Dbt Cloud", "Delta Lake", "AWS", "GCP", "Azure", "SageMaker", "Vertex AI", "Synapse", "ML Studio", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "Tableau", "Power BI", "Looker" ], "communicationSkills" : "Communicate insights; Communicate recommendations", "problemSolvingSkills" : "Data analysis; Statistical analysis; Troubleshooting", "qualificationsBasic" : "5+ years of experience in data analytics or related field, Proficiency in SQL, Bachelor's degree in a quantitative field", "qualificationsPreferred" : "Master's degree preferred, Experience with cloud platforms (AWS, GCP, Azure), Experience with ML frameworks (scikit-learn, TensorFlow, PyTorch), Experience with BI tools (Tableau, Power BI, Looker)", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. About Platform Distribution & Partnerships: Platform Distribution and Partnerships is a division of NBCUniversal's media group responsible for the distribution and monetization of the company’s multi-billion-dollar linear and streaming services portfolio to pay-tv providers, NBC broadcast affiliates, consumer technology platforms and devices, and consumer brands. A key revenue-generator, the division is comprised of content distribution, affiliate relations and strategic partnerships across NBC, Peacock, Bravo, Telemundo and various FAST channels This is a unique and outstanding opportunity that offers exposure to all aspects of the NBC Network. The Affiliate Relations Division liaises between the NBC Network/Peacock and the 200+ NBC Affiliate Local Stations around the US. This includes working with Entertainment, Sports, News and Peacock. The Sr. Manager will lead the insights and analytics function for the division, focusing on the evolution of consumer viewing habits across linear and streaming platforms. The efforts will inform NBC’s broadcast distribution strategy across partners and platforms. The ideal candidate is a self-starter that can leverage a wide range of data tools to support high-visibility projects. Responsibilities * Responsible for supporting all ratings/data requests (recurring and ad-hoc) for Affiliate Relations team and larger Platform Distribution & Partnerships organization * Leverage data sources to develop internal presentations and client sales materials for critical affiliate deals * Develop frameworks for evaluating viewership of NBC/competitor content across platforms (Pay-TV, over-the-air, FAST) to shape competitive positioning * Work with leadership, communications, PR and other teams to support the development of materials for clients and industry platforms * Represent Affiliate Relations/Broadcast perspective when working on initiatives with vendors (i.e. Nielsen) and broader Decision Sciences organization * Work across NBCU departments to manage platforms and databases housing key station/market information such as ratings and clearances * Support Affiliate Reps in managing daily affiliate station relationships, with a focus on driving operational consistency ## Qualifications Qualifications * 6+ years of experience in insights, strategy, consulting or a related function * 3+ years of experience in measurement, analytics or insights at a media company (station, network, data platform) * Expertise in Media research platforms such as Nielsen, comScore, SNL Kagan, Adobe, Antenna * Expert Excel skills and experience compiling, transforming, and modeling stories using large datasets * Experience crafting compelling PowerPoint presentations that tell meaningful stories with data * Familiarity working with visualization tools (ex. Tableau) * Superior organizational and administrative skills with the ability to multi-task and prioritize work required * Excellent verbal and written communication skills with all levels both internal and external Additional Requirements: * Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. * This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. * Sr. Manager Salary range: $120,000 - $145,000 (Bonus Eligible) ## Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.", "summaryDescription" : "Sr Manager, Distribution Insights and Analytics at NBCUniversal. Skills: Data analytics, Machine learning, Business intelligence, Data engineering. Develop and maintain data pipelines. Build and optimize data models", "postedDate" : "2026-06-15T14:25:16.000", "createdAt" : "2026-06-16T00:14:42.954", "lastUpdated" : "2026-06-16T09:18:42.965", "ingestTimestamp" : "2026-06-16T00:14:42.954", "mongoId" : "6a306afff292fd229cfceb63", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 145000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Data engineering", "Machine learning", "Business intelligence", "Statistical modeling", "A/B testing", "Causal inference", "Data analytics", "Data modeling", "Statistical analysis", "Quantitative analysis", "Data science", "Analytics engineering", "Cloud data stacks", "ML frameworks", "BI platforms", "Statistical methods", "Modelling skills", "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified", "SQL", "Python", "R", "Spark", "Dbt", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Dbt Cloud", "Delta Lake", "AWS", "GCP", "Azure", "SageMaker", "Vertex AI", "Synapse", "ML Studio", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "Tableau", "Power BI", "Looker" ], "skillCount" : 52, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 658.7524, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c650374d8ee00a08fc320", "title" : "Customer Experience (CX) Manager", "company" : "Bet-David Consulting", "industry" : "Consulting", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Customer Experience Manager in Fort Lauderdale, United States, adjusted for the consulting industry and company size." }, "location" : "Fort Lauderdale, FL", "locations" : [ "Fort Lauderdale, FL" ], "timestamp" : "2026-06-16T01:24:52.491", "fingerprint" : "02b7ef5e305408aa9dad0aaeb9940dff823915fcbfe9398df240b9c583d455eb", "source" : "jazzhr", "language" : "en", "externalId" : "z886IblKZG", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fort Lauderdale", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "26.1223084,-80.1433786" } ], "locationText" : "Fort Lauderdale, Florida, United States", "experienceLevel" : "Manager", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "remoteFriendly" : false, "summaryDescription" : "Customer Experience (CX) Manager at Bet-David Consulting. Focus on customer relationships. Focus on customer retention", "createdAt" : "2026-06-14T20:42:24.726", "lastUpdated" : "2026-06-16T01:24:52.491", "ingestTimestamp" : "2026-06-14T20:42:24.726", "mongoId" : "6a2c650374d8ee00a08fc320", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.5555556, "_score" : 658.58344, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a304ff3f292fd229ceeb334", "title" : "Sr Manager, Distribution Insights and Analytics", "company" : "NBCUniversal", "industry" : "Entertainment", "salary" : { "min" : 120000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, NEW YORK, United States", "locations" : [ "New York", "NEW YORK", "United States" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T08:45:12.856", "fingerprint" : "55427dd654eb7d917189288e6c25472957d891875ce5f91427c51d29ab5b8218", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/NBCUniversal3/744000132217389-sr-manager-distribution-insights-and-analytics", "externalId" : "744000132217389", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SQL, Python, R, Spark, Dbt, Snowflake, BigQuery, Redshift, Databricks, Airflow, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, GCP, Azure, SageMaker, Vertex AI, Synapse, ML Studio, Tableau, Power BI, Looker", "professionalSkills" : [ "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Data engineering", "Quantitative analysis" ], "hardSkillsList" : [ "Data analysis", "Data modeling", "Statistical methods", "Machine learning", "Data engineering", "Business intelligence", "A/B testing", "Causal inference" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "Statistical methods", "level" : "intermediate" }, { "name" : "Machine learning", "level" : "intermediate" }, { "name" : "Data engineering", "level" : "intermediate" }, { "name" : "Business intelligence", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Causal inference", "level" : "intermediate" } ], "majorSkills" : "Data Science, Data Engineering, Machine Learning, Business Intelligence", "majorSkillsList" : [ "Data Science", "Data Engineering", "Machine Learning", "Business Intelligence" ], "coreResponsibilities" : "Develop and maintain data pipelines, Build and deploy machine learning models, Create and manage BI dashboards, Perform data analysis and generate insights, Collaborate with stakeholders to understand data needs, Ensure data quality and integrity, Stay current with industry trends and technologies", "teamCollaboration" : "Cross-functional teams; Stakeholders", "domainKnowledge" : "Data warehousing; Cloud data stacks; ML frameworks; BI platforms; Statistical modelling", "domainList" : [ "data-warehousing", "cloud-data-stacks", "ml-frameworks", "bi-platforms", "statistical-modelling" ], "domainSpecificKnowledge" : [ "Data warehousing", "Cloud data stacks", "ML frameworks", "BI platforms", "Statistical modelling" ], "toolProficiency" : [ "SQL", "Python", "R", "Spark", "Dbt", "Snowflake", "BigQuery", "Redshift", "Databricks", "Airflow", "Tableau", "Power BI", "Looker", "Scikit-learn", "TensorFlow", "PyTorch" ], "problemSolvingSkills" : "Analytical skills", "qualificationsBasic" : "5+ years of experience in analytics or data science, Proficiency in SQL, Experience with Python or R, Experience with data visualization tools", "qualificationsPreferred" : "Master's degree in a quantitative field, Experience with cloud platforms (AWS, GCP, Azure), Experience with ML frameworks (scikit-learn, TensorFlow, PyTorch), Experience with data warehousing solutions (Snowflake, BigQuery, Redshift), Experience with BI platforms (Tableau, Power BI, Looker)", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. About Platform Distribution & Partnerships: Platform Distribution and Partnerships is a division of NBCUniversal's media group responsible for the distribution and monetization of the company’s multi-billion-dollar linear and streaming services portfolio to pay-tv providers, NBC broadcast affiliates, consumer technology platforms and devices, and consumer brands. A key revenue-generator, the division is comprised of content distribution, affiliate relations and strategic partnerships across NBC, Peacock, Bravo, Telemundo and various FAST channels This is a unique and outstanding opportunity that offers exposure to all aspects of the NBC Network. The Affiliate Relations Division liaises between the NBC Network/Peacock and the 200+ NBC Affiliate Local Stations around the US. This includes working with Entertainment, Sports, News and Peacock. The Sr. Manager will lead the insights and analytics function for the division, focusing on the evolution of consumer viewing habits across linear and streaming platforms. The efforts will inform NBC’s broadcast distribution strategy across partners and platforms. The ideal candidate is a self-starter that can leverage a wide range of data tools to support high-visibility projects. Responsibilities * Responsible for supporting all ratings/data requests (recurring and ad-hoc) for Affiliate Relations team and larger Platform Distribution & Partnerships organization * Leverage data sources to develop internal presentations and client sales materials for critical affiliate deals * Develop frameworks for evaluating viewership of NBC/competitor content across platforms (Pay-TV, over-the-air, FAST) to shape competitive positioning * Work with leadership, communications, PR and other teams to support the development of materials for clients and industry platforms * Represent Affiliate Relations/Broadcast perspective when working on initiatives with vendors (i.e. Nielsen) and broader Decision Sciences organization * Work across NBCU departments to manage platforms and databases housing key station/market information such as ratings and clearances * Support Affiliate Reps in managing daily affiliate station relationships, with a focus on driving operational consistency ## Qualifications Qualifications * 6+ years of experience in insights, strategy, consulting or a related function * 3+ years of experience in measurement, analytics or insights at a media company (station, network, data platform) * Expertise in Media research platforms such as Nielsen, comScore, SNL Kagan, Adobe, Antenna * Expert Excel skills and experience compiling, transforming, and modeling stories using large datasets * Experience crafting compelling PowerPoint presentations that tell meaningful stories with data * Familiarity working with visualization tools (ex. Tableau) * Superior organizational and administrative skills with the ability to multi-task and prioritize work required * Excellent verbal and written communication skills with all levels both internal and external Additional Requirements: * Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. * This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. * Sr. Manager Salary range: $120,000 - $145,000 (Bonus Eligible) ## Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.", "summaryDescription" : "Sr Manager, Distribution Insights and Analytics at NBCUniversal. Skills: Data Science, Data Engineering, Machine Learning, Business Intelligence. Develop and maintain data pipelines. Build and deploy machine learning models", "postedDate" : "2026-06-15T14:25:16.000", "createdAt" : "2026-06-15T21:41:18.491", "lastUpdated" : "2026-06-16T08:45:12.856", "ingestTimestamp" : "2026-06-15T21:41:18.491", "mongoId" : "6a304ff3f292fd229ceeb334", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 145000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Data modeling", "Statistical methods", "Machine learning", "Data engineering", "Business intelligence", "A/B testing", "Causal inference", "Data Science", "Data Engineering", "Machine Learning", "Business Intelligence", "Statistical analysis", "Quantitative analysis", "Data warehousing", "Cloud data stacks", "ML frameworks", "BI platforms", "Statistical modelling", "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified", "SQL", "Python", "R", "Spark", "Dbt", "Snowflake", "BigQuery", "Redshift", "Databricks", "Airflow", "Tableau", "Power BI", "Looker", "Scikit-learn", "TensorFlow", "PyTorch" ], "skillCount" : 39, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 658.0974, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ec09174d8ee00a0e9f386", "title" : "Customer Experience Manager", "company" : "Five Below", "industry" : "Retail", "salary" : { "min" : 20.0, "max" : 20.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "White Plains, NY 10607", "locations" : [ "White Plains, NY 10607", "United States of America" ], "timestamp" : "2026-06-16T00:40:38.775", "fingerprint" : "0047f5fa4709473ede596e229b2ee2b68e7f26e7102c638a98f10a5e92e0f40d", "source" : "workday", "language" : "en", "applyUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/White-Plains-NY-10607/Customer-Experience-Manager_JR88770", "externalId" : "JR88770", "industryFunction" : { }, "locationPoint" : "35.23402,-81.39814", "structuredLocations" : [ { "city" : "White Plains", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.0339862,-73.7629097" } ], "locationText" : "White Plains, New York, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceLevel" : "Manager", "professionalSkills" : [ "Sales management", "Customer service", "Team leadership", "Inventory control", "Visual merchandising" ], "hardSkillsList" : [ "Sales forecasting", "Merchandising execution", "Staff scheduling", "Loss prevention" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Merchandising execution", "level" : "intermediate" }, { "name" : "Staff scheduling", "level" : "intermediate" }, { "name" : "Loss prevention", "level" : "intermediate" } ], "majorSkills" : "Retail operations, Sales generation, Team management", "majorSkillsList" : [ "Retail operations", "Sales generation", "Team management" ], "coreResponsibilities" : "Drive store sales and profitability, Manage store operations, Lead and develop store team, Ensure exceptional customer experience, Maintain visual merchandising standards, Manage inventory levels, Implement loss prevention strategies, Achieve sales targets", "teamCollaboration" : "Store team; District manager", "domainKnowledge" : "Retail sales; Customer engagement; Store operations", "domainList" : [ "retail-sales", "customer-engagement", "store-operations" ], "domainSpecificKnowledge" : [ "Retail sales", "Customer engagement", "Store operations" ], "toolProficiency" : [ "POS systems", "Inventory management software" ], "communicationSkills" : "Customer interaction; Team communication", "problemSolvingSkills" : "Sales performance analysis; Customer issue resolution", "outcomesObjectives" : "Achieve store sales goals; Improve customer satisfaction; Reduce inventory shrink", "qualificationsBasic" : "High School diploma or GED, 2+ years of experience in a retail leadership role, Experience with inventory management, Experience with visual merchandising", "qualificationsPreferred" : "Bachelor's degree in Business or related field, Experience with point-of-sale (POS) systems, Experience with customer relationship management (CRM) software", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. **QUALIFICATIONS** * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure **ESSENTIAL JOB FUNCTIONS** * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our **benefits** site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome) Five Below is an **Equal Opportunity Employer**. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable **accommodations for individuals with disabilities**. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new) **Position Type:** Hourly **Position Starting At:** $20.00 **BE AWARE OF FRAUD!** Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit [F](http://fivebelow.com/info/careers)ive Below's Career Site to verify the posting. [fivebelow.com/info/careers](http://fivebelow.com/info/careers)", "summaryDescription" : "Customer Experience Manager at Five Below. Skills: Retail operations, Sales generation, Team management. Drive store sales and profitability. Manage store operations", "postedDate" : "2026-06-12T21:32:19.118", "createdAt" : "2026-06-14T21:32:19.091", "lastUpdated" : "2026-06-16T00:40:38.775", "ingestTimestamp" : "2026-06-14T21:32:19.091", "mongoId" : "6a2ec09174d8ee00a0e9f386", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://fivebelow.wd1.myworkdayjobs.com/fivebelowcareers/job/White-Plains-NY-10607/Customer-Experience-Manager_JR88770", "salaryAnnualMin" : 41600, "salaryAnnualMax" : 41600, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Merchandising execution", "Staff scheduling", "Loss prevention", "Retail operations", "Sales generation", "Team management", "Sales management", "Customer service", "Team leadership", "Inventory control", "Visual merchandising", "Retail sales", "Customer engagement", "Store operations", "POS systems", "Inventory management software" ], "skillCount" : 17, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "_score" : 655.5953, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306006f292fd229cf84698", "title" : "Customer Experience Specialist", "company" : "Access Systems", "industry" : "Technology", "salary" : { "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Waukee, Iowa, United States", "locations" : [ "Waukee", "Iowa", "United States" ], "timestamp" : "2026-06-16T06:41:42.824", "fingerprint" : "2d400010421e410bee08587195faefca04febe098c9f8453bebc2fbf26138e47", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/accesssystemsadminsales/jobs/5164638007", "externalId" : "5164638007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Waukee", "state" : "Iowa", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.6118485,-93.8845129" } ], "locationText" : "Waukee, Iowa, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "coreResponsibilities" : "Support customer communication, Support customer follow-up, Connect with customers by phone, Connect with customers by email, Partner with Account Managers, Coordinate follow-up, Maintain accurate customer records, Maintain activity notes", "teamCollaboration" : "Partner with Account Managers", "documentationSkills" : "Documenting customer interactions; Documenting updates", "continuousLearning" : "Continuous Training Opportunities; Career Advancement", "problemSolvingSkills" : "Manage multiple customer requests; Follow through to resolution", "qualificationsBasic" : "1-3 years customer service experience, 1-3 years administration experience, 1-3 years office support experience, Manage multiple customer requests, Follow through to resolution, Attention to detail documenting interactions, Attention to detail documenting updates", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Type: Full-Time Job Location: Onsite – Waukee Office Hours: Monday-Friday, 8am-5pm Access Systems, a dynamic and fast-growing company, is hiring a Customer Experience Specialist, to support our customers and ensure consistent, high-quality experience. This is a customer-facing support role focused on communication, follow-up, and keeping day-to-day requests moving. Compensation up to $24/hour based on experience. What You’ll Be Doing: Support customer communication and follow-up tied to quotes, orders, and ongoing requests. Connect with customers by phone and email for check-ins, updates, and routine needs. Partner with Account Managers to help coordinate follow-up and keep communication consistent. Maintain accurate customer records and activity notes in our systems. What We’re Looking for: 1-3 years of experience in customer service, administration, or office support. Ability to manage multiple customer requests and follow through to resolution. Strong attention to detail when documenting customer interactions and updates. Join Our Team and Enjoy: Full Benefits Package, including Medical, Dental, and Vision Insurance. Matching 401(k) Retirement Savings Plan. Continuous Training Opportunities and Career Advancement. Company Events, Team Events, Holiday Banquets, and Incentive Trips. Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more. At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.", "summaryDescription" : "Customer Experience Specialist at Access Systems. Support customer communication. Support customer follow-up", "postedDate" : "2026-06-15T23:21:29.516", "createdAt" : "2026-06-15T23:21:29.516", "lastUpdated" : "2026-06-16T06:41:42.824", "ingestTimestamp" : "2026-06-15T23:21:29.516", "mongoId" : "6a306006f292fd229cf84698", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 49920, "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 655.1239, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e43af8b1b0376634c8c8", "title" : "Head - Customer Experience and Collections", "company" : "Amazon Servicos de Varejo do Brasil Ltda.", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, no business category", "salary" : { "min" : 360000.0, "max" : 600000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Customer Experience and Collections in Sao Paulo, Brazil, adjusted for the Financial Services industry and senior experience level." }, "location" : "Sao Paulo, Sao Paulo, BRA", "locations" : [ "Sao Paulo, Sao Paulo, BRA" ], "certifications" : [ "PMP", "PRINCE2" ], "timestamp" : "2026-06-15T04:34:12.545", "fingerprint" : "9dbfac423598bb3b0803f95241312c5f9d01cee898d74fdbf09f2658e124cc11", "source" : "amazon", "language" : "pt", "applyUrl" : "https://account.amazon.com/jobs/3071605/apply", "externalId" : "a8ea76ee-7c0f-48d5-9518-ed4fb332ef24", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sao Paulo", "state" : "Sao Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "Sao Paulo, Sao Paulo, Brazil", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Customer Experience", "Collections Strategy", "Portfolio Management", "Recovery Rates", "Operational Frameworks", "Incident Management", "Process Optimization", "Performance Metrics" ], "hardSkillsList" : [ "Data Analysis", "Data Visualization" ], "softSkillsList" : [ "Leadership", "Negotiation", "Influencing" ], "hardSkills" : [ { "name" : "Data Analysis", "level" : "intermediate" }, { "name" : "Data Visualization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Negotiation" }, { "name" : "Influencing" } ], "majorSkills" : "Customer Experience, Collections, Program Management", "majorSkillsList" : [ "Customer Experience", "Collections", "Program Management" ], "coreResponsibilities" : "Own and optimize customer support and collections strategy, Lead development and implementation of policies, procedures, and, Manage customer-impacting issues in real-time, Manage crisis situations, Oversee collections performance, Drive continuous improvement in collections effectiveness and efficiency, Act as primary point of contact between teams, Support partner selection and on-boarding, Establish operational frameworks, SLAs, and incident management processes, Coordinate with Legal and Business Development teams, Define, monitor, and analyze customer support, collections, and, Identify improvement opportunities, Develop and maintain dashboards for tracking key performance, Lead implementation of new customer support products, initiatives,, Ensure compliance with regulatory requirements, Provide regular reporting and insights to senior management", "teamCollaboration" : "Customer Support; Collections; Risk; Product Management; Operations; Technical teams; Legal teams; Business Development teams; Cross-functional teams", "projectManagementSkills" : [ "Program Management" ], "domainKnowledge" : "Financial Services regulations; Consumer Lending Collections; Brazilian market operations; Credit payments; Fintech regulations", "domainList" : [ "financial-services-regulations", "consumer-lending-collections", "brazilian-market-operations", "credit-payments", "fintech-regulations" ], "domainSpecificKnowledge" : [ "Financial Services regulations", "Consumer Lending Collections", "Brazilian market operations", "Credit payments", "Fintech regulations" ], "communicationSkills" : "Reporting; Insights", "continuousLearning" : "Mentorship; Career development", "innovationCreativity" : "Pioneering development; Foundational elements", "problemSolvingSkills" : "Analytical skills; Problem-solving skills", "outcomesObjectives" : "Optimize customer support and collections strategy; Improve collections effectiveness and efficiency; Ensure compliance with regulatory requirements", "qualificationsBasic" : "Bachelor's Degree in Business Administration, Finance, Tech, Customer Experience or related field, Solid experience in Customer Experience / Support Program Management, Solid experience in Consumer Lending Collections, Experience in Brazilian market operations, Excellent analytical and problem-solving skills, Negotiation, influencing and stakeholder management skills, Advanced proficiency in data analysis and visualization tools, Fluent in English and Portuguese (written and verbal)", "qualificationsPreferred" : "Understanding of Financial Services, credit payments or Fintech regulations, Experience with machine learning and statistical modeling, Project management certification (PMP, PRINCE2, or equivalent), Previous experience in launching or scaling financial products and/or customer support sites/services in Latin America", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About the Role At Amazon, we are working to be the most customer-centric company on earth. We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team. The ideal candidate will drive excellence in customer support, collections operations, and partner management. This role requires a combination of analytical, leadership skills, and strong program management expertise to build customer support and collections processes while ensuring compliance with Financial Services regulations and internal policies. Your ability to communicate effectively with senior leadership, manage crisis situations, plan capacities, and deliver results will be crucial for success. Key job responsibilities Key Responsibilities: Strategic Customer Experience & Collections Management * Own and optimize the customer support and collections strategy for Financial Services, aligning with Amazon's customer experience and business goals * Lead the development and implementation of customer support and collections policies, procedures, and recovery strategies * Manage customer-impacting issues in real-time, including crisis management and escalations * Oversee collections performance, including portfolio management and recovery rates * Drive continuous improvement in collections effectiveness and efficiency Partner and Operations Management * Act as the primary point of contact between Customer Support, Collections, and key stakeholders including Risk, Product Management, Operations, and Technical teams * Support partner selection and on-boarding, establishing operational frameworks, SLAs, and incident management processes * Coordinate with Legal and Business Development teams on partner selection, contract management and compliance Program Management, Process Optimization & Analysis * Define, monitor, and analyze customer support, collections, and experience processes and metrics (CSAT, FCR, AHT, CPU, Recovery Rates) to identify improvement opportunities * Develop and maintain dashboards for tracking key performance indicators * Lead implementation of new customer support products, initiatives, and process improvements * Ensure compliance with regulatory requirements in customer support and collections operations * Provide regular reporting and insights to senior management on performance metrics and trends A day in the life You'll be pioneering the development of our Financial Services customer experience and collections framework. You will be part of fast-moving Day 1 culture team and will need to wear multiple hats as we scale the business while partnering with Product, Tech, and Operations. Your days will focus on establishing foundational elements to design customer support and collections processes, create performance metrics and dashboards, and build relationships across multiple stakeholders. About the team We embrace diversity and inclusion as key pillars of our culture. We offer: * Inclusive team culture that values diverse perspectives * Work-life balance with flexible working hours * Strong emphasis on mentorship and career development * Opportunity to shape the future of Financial services in Latin America Basic Qualifications: - Bachelor's Degree in Business Administration, Finance, Tech, Customer Experience or related field - Solid experience in Customer Experience / Support Program Management - Solid experience in Consumer Lending Collections - Experience in Brazilian market operations - Excellent analytical and problem-solving skills - Strong negotiation, influencing and stakeholder management skills - Advanced proficiency in data analysis and visualization tools - Fluent in English and Portuguese (written and verbal) Preferred Qualifications: - Strong understanding of Financial Services, credit payments or Fintech regulations - Experience with machine learning and statistical modeling - Project management certification (PMP, PRINCE2, or equivalent) - Previous experience in launching or scaling financial products and/or customer support sites/services in Latin America Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Head - Customer Experience and Collections at Amazon Servicos de Varejo do Brasil Ltda.. Skills: Customer Experience, Collections, Program Management. Own and optimize customer support and collections strategy. Lead development and implementation of policies, procedures, and", "postedDate" : "2026-06-13T08:25:49.381", "createdAt" : "2026-06-13T08:25:49.381", "lastUpdated" : "2026-06-15T04:34:12.545", "ingestTimestamp" : "2026-06-13T08:25:49.381", "mongoId" : "68c2e43af8b1b0376634c8c8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3071605/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data Analysis", "Data Visualization", "Leadership", "Negotiation", "Influencing", "Customer Experience", "Collections", "Program Management", "Collections Strategy", "Portfolio Management", "Recovery Rates", "Operational Frameworks", "Incident Management", "Process Optimization", "Performance Metrics", "Financial Services regulations", "Consumer Lending Collections", "Brazilian market operations", "Credit payments", "Fintech regulations", "PMP", "PRINCE2" ], "skillCount" : 22, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 651.5009, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a30778af292fd229c02504f", "title" : "Customer Experience Representative", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Experience Representative in Vancouver, Canada, adjusted for the retail industry and part-time employment." }, "location" : "Vancouver, BC, Canada", "locations" : [ "Vancouver", "BC", "Canada" ], "timestamp" : "2026-06-16T12:37:51.001", "fingerprint" : "b8c75add266925c7392bff968b1c63870fe7dc1fc32d9e588ae93beaac6dc05a", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132228721-customer-experience-representative-", "externalId" : "744000132228721", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Support daily store operations, Conduct inventory cycle counts, Replenish stock, Manage product returns, Shelve products, Receive and process incoming merchandise, Use merchandising standards, Create a visually appealing store, Create a warm and welcoming environment, Add joy to customers' lives, Leverage product to tell stories, Engage and connect with customers, Curate specific product collections, Role model Indigo’s High Performance Characteristics, Seek information regarding new products, Seek information regarding promotions, Seek information regarding programs, Contribute to a safe environment, Respond to customer feedback, Hold self accountable, Hold others accountable, Own self-development, Provide continuous feedback to colleagues, Provide continuous feedback to Leadership Team, Share ideas to improve employee experience, Share ideas to improve customer experience", "teamCollaboration" : "Share ideas with Leadership Team", "continuousLearning" : "Willingness to learn new things; Be exposed to all aspects of the store", "specialRequirements" : "Early morning start time, Late night start time, Evening availability, Weekend availability, Holiday availability, Overnight availability", "outcomesObjectives" : "Create an exceptional customer experience; Create an exceptional employee experience", "qualificationsBasic" : "Ability to be mobile on the sales floor, Ability to lift medium to large items up to 40 pounds, Availability to work a flexible schedule, Bilingualism (French/English) required for positions in Québec", "qualificationsPreferred" : "Experience in specialty retail, Experience in a retail environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific product collections for each customer you meet * Role model Indigo’s High Performance Characteristics * Seek information regarding new products, promotions and programs * Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers * Take accountability to respond to customer feedback in a timely manner * Hold self and others accountable * Own self-development and provide continuous feedback to colleagues and Leadership Team * Share ideas with Leadership Team on how to improve the employee and customer experience ## Qualifications * Experience in specialty retail or a retail environment preferred but not required * Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store * Demonstrated commitment to creating an exceptional employee and customer experience * Ability to be mobile on the sales floor for extended periods of time * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role) * Bilingualism (French/English) is required for all positions in Québec; other languages an asset ## Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [talent@indigo.ca](mailto:talent@indigo.ca) This posting is for a current opportunity within Indigo", "summaryDescription" : "Customer Experience Representative at Indigo Books & Music. Support daily store operations. Conduct inventory cycle counts", "postedDate" : "2026-06-15T15:04:26.000", "createdAt" : "2026-06-16T01:39:03.519", "lastUpdated" : "2026-06-16T12:37:51.001", "ingestTimestamp" : "2026-06-16T01:39:03.519", "mongoId" : "6a30778af292fd229c02504f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 650.9377, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a210e9b74d8ee00a0af8726", "title" : "Insights Manager, YouTube Marketing", "company" : "Google", "industry" : "Media", "salary" : { "min" : 195000.0, "max" : 295000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Manager in the Media industry in San Bruno, United States, adjusted for Google's company size and the specified seniority level." }, "location" : "[San Bruno, CA, USA, [901 Cherry Ave, San Bruno, CA 94066, USA], San Bruno, 94066, CA, US]", "locations" : [ "[San Bruno, CA, USA, [901 Cherry Ave, San Bruno, CA 94066, USA], San Bruno, 94066, CA, US]", "[Chicago, IL, USA, [Chicago, IL, USA], Chicago, null, IL, US]", "[New York, NY, USA, [New York, NY, USA], New York, null, NY, US]", "[Los Angeles, CA, USA, [Los Angeles, CA, USA], Los Angeles, null, CA, US]" ], "timestamp" : "2026-06-16T14:42:48.716", "fingerprint" : "a482dd96a8ab10fa1220c31d6af6672e1352b118304ca053c822a29ce33dedbc", "source" : "google", "language" : "en", "externalId" : "105371821355737798", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Bruno", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.6248536,-122.4145986" } ], "locationText" : "San Bruno, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "SQL, Python, R", "professionalSkills" : [ "Marketing analytics", "Data visualization", "Statistical modeling", "Machine learning" ], "hardSkillsList" : [ "A/B testing", "Data analysis", "Marketing strategy" ], "hardSkills" : [ { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Marketing strategy", "level" : "intermediate" } ], "majorSkills" : "Marketing analytics, Data visualization, A/B testing", "majorSkillsList" : [ "Marketing analytics", "Data visualization", "A/B testing" ], "coreResponsibilities" : "Develop and execute marketing strategies, Analyze campaign performance, Identify growth opportunities, Build and maintain dashboards, Present insights to stakeholders, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams; Marketing teams; Product teams", "domainKnowledge" : "YouTube marketing; Digital advertising; Consumer behavior", "domainList" : [ "youtube-marketing", "digital-advertising", "consumer-behavior" ], "domainSpecificKnowledge" : [ "YouTube marketing", "Digital advertising", "Consumer behavior" ], "toolProficiency" : [ "Tableau", "Looker", "Google Analytics" ], "communicationSkills" : "Present insights", "problemSolvingSkills" : "Data-driven decision making", "outcomesObjectives" : "Drive marketing growth; Optimize campaign performance; Increase user engagement", "qualificationsBasic" : "5+ years of experience in marketing analytics, Experience with A/B testing, Experience with SQL, Experience with data visualization tools", "qualificationsPreferred" : "Experience with Python or R, Experience with statistical modeling, Experience with machine learning", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Insights Manager, YouTube Marketing at Google. Skills: Marketing analytics, Data visualization, A/B testing. Develop and execute marketing strategies. Analyze campaign performance", "postedDate" : "2026-06-16T01:49:38.691", "createdAt" : "2026-06-16T01:49:38.691", "lastUpdated" : "2026-06-16T14:42:48.716", "ingestTimestamp" : "2026-06-16T01:49:38.691", "mongoId" : "6a210e9b74d8ee00a0af8726", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 195000, "salaryAnnualMax" : 295000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "A/B testing", "Data analysis", "Marketing strategy", "Marketing analytics", "Data visualization", "Statistical modeling", "Machine learning", "YouTube marketing", "Digital advertising", "Consumer behavior", "Tableau", "Looker", "Google Analytics" ], "skillCount" : 13, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 648.7491, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307eb6f292fd229c051aca", "title" : "Program Manager", "company" : "Harmattan AI", "industry" : "P&P", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "MAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Program Manager in the Defense industry in Morocco, adjusted for company size and full-time employment." }, "location" : "Morocco", "locations" : [ "Morocco" ], "timestamp" : "2026-06-16T15:48:58.193", "fingerprint" : "6bd18c577057974d9c28eed736727b75799d2fa0d5df8a48efe444a7258cce60", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/harmattan-ai/24d8c008-ec8a-4754-9405-7389a2ed37f7/application", "externalId" : "24d8c008-ec8a-4754-9405-7389a2ed37f7", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Morocco", "continent" : "af", "workMode" : "onsite" } ], "locationText" : "Morocco", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceLevel" : "Manager", "professionalSkills" : [ "Program management", "Product development", "Customer support", "Business plan management" ], "hardSkillsList" : [ "Contractual compliance", "Risk management", "Issue resolution", "Invoicing", "Revenue triggering" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Contractual compliance", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" }, { "name" : "Invoicing", "level" : "intermediate" }, { "name" : "Revenue triggering", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Program execution, Client interface, Delivery coordination, Compliance oversight", "majorSkillsList" : [ "Program execution", "Client interface", "Delivery coordination", "Compliance oversight" ], "coreResponsibilities" : "Act as single point of contact, Lead cross-functional teams, Coordinate cross-functional teams, Ensure on-time delivery, Ensure on-spec delivery, Deliver complex systems, Deliver mass-produced systems, Guarantee deliverables meet requirements, Anticipate risks, Lead issue resolution, Own program timeline, Ensure billing activation, Track program blockers, Resolve program blockers, Ensure product policies compatibility, Identify missing enablers, Escalate internally", "teamCollaboration" : "Cross-functional teams", "projectManagementSkills" : [ "Program management", "Contractual compliance", "Risk management", "Issue management" ], "domainKnowledge" : "Defense sector; Defense acquisition processes; Autonomous defense systems", "domainList" : [ "defense-sector", "defense-acquisition-processes", "autonomous-defense-systems" ], "domainSpecificKnowledge" : [ "Defense sector", "Defense acquisition processes", "Autonomous defense systems" ], "documentationSkills" : "Documentation skills", "problemSolvingSkills" : "Crisis management; Issue resolution", "qualificationsBasic" : "10+ years program management, Defense sector experience, Program Manager experience, Product development leadership, High volume deliveries leadership, Customer support leadership, Complex deliveries management, Mass production management, Direct client interface, Contractual responsibilities, Defense acquisition processes knowledge, Program milestones knowledge, Compliance documentation knowledge, Manage programs in cutting-edge environments, Manage programs in disruptive environments, Manage complete business plan, Excellent documentation skills, Organizational skills, Leadership skills", "qualificationsPreferred" : "Knowledge of defense acquisition processes, Knowledge of program milestones, Knowledge of compliance documentation", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT US Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. About the Role As Program Manager, you will be the operational backbone of our program execution for Europe and Middle-East customers. You are the primary interface with our defense clients, overseeing end-to-end delivery of our systems, ensuring contractual compliance, and coordinating internal teams to meet critical deadlines. You manage risks, resolve crises, and trigger invoicing at the right milestones. This is a client-facing role requiring precision, leadership, and domain expertise. You will ensure Harmattan AI delivers cutting-edge defense products while maintaining a centralized product vision that respects local program constraints. Responsibilities - Customer Interface: Act as the single point of contact for the customer throughout program execution. - Delivery Coordination: Lead and coordinate cross-functional teams to ensure on-time, on-spec delivery of complex and mass-produced systems. - Compliance Oversight: Guarantee that all deliverables meet contractual, technical, and operational requirements. - Crisis Management: Anticipate risks and lead rapid, structured resolution of issues as they arise. - Invoicing & Revenue Triggering: Own the program timeline and ensure billing is activated at contractual milestones. - Issue Management: Track and resolve program-level blockers, both technical and administrative. - Local Interface Enablement: Ensure that centralized product policies are compatible with program-specific and customer-specific constraints. - Enabler Identification: Identify missing enablers and escalate internally to unblock delivery or alignment. Candidate Requirements - 10+ years of experience in program or project management within the defense sector. - Significant experience as a Program Manager, including leading product development, high volumes deliveries, customer support - Proven track record managing complex deliveries and mass-production with direct client interface and contractual responsibilities. - Strong knowledge of defense acquisition processes, program milestones, and compliance documentation. - Ability to manage programs in cutting-edge/disruptive environments. - Proficiency in managing a complete business plan. - Detail-oriented with excellent documentation and organizational skills. - Strong communication and leadership skills, with the ability to motivate and guide teams toward success. We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.", "summaryDescription" : "Program Manager at Harmattan AI. Skills: Program execution, Client interface, Delivery coordination, Compliance oversight. Act as single point of contact. Lead cross-functional teams", "createdAt" : "2026-06-16T01:59:46.755", "lastUpdated" : "2026-06-16T15:48:58.193", "ingestTimestamp" : "2026-06-16T01:59:46.755", "mongoId" : "6a307eb6f292fd229c051aca", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Contractual compliance", "Risk management", "Issue resolution", "Invoicing", "Revenue triggering", "Leadership", "Program execution", "Client interface", "Delivery coordination", "Compliance oversight", "Program management", "Product development", "Customer support", "Business plan management", "Issue management", "Defense sector", "Defense acquisition processes", "Autonomous defense systems" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 645.02844, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Defense", "llmIndustryConfidence" : 0.95 }, { "id" : "69d5e4972beec4dd3d931a47", "title" : "AIT Audit Manager III, Audits and Insights Team", "company" : "ADCI HYD 13 SEZ", "industry" : "Project/Program/Product Management--Non-Tech, Risk Family, customer trust and partner support", "salary" : { "min" : 2400000.0, "max" : 3600000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-Commerce in Hyderabad, India, adjusted for Manager seniority and company size." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "certifications" : [ "PMP" ], "timestamp" : "2026-06-15T02:08:54.028", "fingerprint" : "889b56089f59325ee3ef46d2923bbfbec4f06a762119d69831ffabd8b5fb62b0", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10384848/apply", "externalId" : "2a5a65f1-0959-4053-a463-bc67a4ae79ed", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 6, "experienceLevel" : "Manager", "professionalSkills" : [ "Risk management", "Process improvement", "Organizational transformation", "Change management" ], "hardSkillsList" : [ "Audit metrics analysis", "Workforce planning", "Regulatory compliance" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Audit metrics analysis", "level" : "intermediate" }, { "name" : "Workforce planning", "level" : "intermediate" }, { "name" : "Regulatory compliance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Audit operations management, Stakeholder management, Continuous improvement", "majorSkillsList" : [ "Audit operations management", "Stakeholder management", "Continuous improvement" ], "coreResponsibilities" : "Develop strategic audit initiatives, Execute strategic audit initiatives, Lead audit organization, Ensure high performance standards, Drive organizational transformation, Drive change management initiatives, Establish governance frameworks, Establish quality assurance programs, Build stakeholder relationships, Maintain stakeholder relationships, Influence policy decisions, Influence strategic direction, Oversee complex audit programs, Ensure timely completion of deliverables, Monitor audit metrics, Analyze audit metrics, Provide reports to senior management, Manage resource allocation, Manage workforce planning, Drive continuous improvement initiatives, Drive process optimization, Collaborate to address audit findings, Implement corrective actions, Ensure compliance with regulatory requirements, Ensure compliance with internal standards, Drive meeting insights, Convert findings into trends, Convert findings into KPI, Convert findings into metrics, Lead Kingpin goals, Own Kingpin goals", "teamCollaboration" : "Senior stakeholders across business", "projectManagementSkills" : [ "PMP", "Lean principles", "Six Sigma" ], "domainKnowledge" : "Account enforcements; Listing enforcements; Appeals decisions; Reinstatement decisions; Perfect Order Experience; Selling Partner Risk; Abuse prevention; Financial disincentives; Automated Brand Protection; Product Review Abuse; Restricted Products; Safety compliance; Know Your Customer; Product Safety Compliance", "domainList" : [ "account-enforcements", "listing-enforcements", "appeals-decisions", "reinstatement-decisions", "perfect-order-experience", "selling-partner-risk", "abuse-prevention", "financial-disincentives", "automated-brand-protection", "product-review-abuse", "restricted-products", "safety-compliance", "know-your-customer", "product-safety-compliance" ], "domainSpecificKnowledge" : [ "Account enforcements", "Listing enforcements", "Appeals decisions", "Reinstatement decisions", "Perfect Order Experience", "Selling Partner Risk", "Abuse prevention", "Financial disincentives", "Automated Brand Protection", "Product Review Abuse", "Restricted Products", "Safety compliance", "Know Your Customer", "Product Safety Compliance" ], "toolProficiency" : [ "Microsoft Office" ], "communicationSkills" : "Executive-level communication", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Improve enforcement accuracy; Improve appeal handling accuracy; Improve First Contact Resolution rate; Reduce Seller enforcements; Reduce Seller appeals", "qualificationsBasic" : "6+ years compliance experience, 6+ years audit experience, 6+ years risk management experience, Advanced Microsoft Office proficiency, Bachelor's degree", "qualificationsPreferred" : "PMP certification, Lean principles implementation, Six Sigma methodologies implementation, Master's degree", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits. The Audit Manager III is a senior leadership position responsible for directing and managing a large-scale audit operation with oversight of 120-150 auditors. This role requires strategic vision, executive-level communication skills, and the ability to drive organizational change while ensuring operational excellence. Key job responsibilities • Develop and execute strategic audit initiatives aligned with organizational objectives • Lead a large-scale audit organization, including managers and senior auditors, ensuring high performance standards and professional growth • Drive organizational transformation and change management initiatives • Establish governance frameworks and quality assurance programs • Build and maintain relationships with senior stakeholders across the business to shape audit process and risk management approaches • Influence policy decisions and strategic direction at an organizational level • Oversee complex audit programs and ensure timely completion of deliverables • Monitor and analyze audit metrics, providing regular reports to senior management • Manage resource allocation and workforce planning for optimal operational efficiency • Drive continuous improvement initiatives and process optimization • Collaborate with stakeholders to address audit findings and implement corrective actions • Ensure compliance with regulatory requirements and internal standards . Drive meeting insights through the output of the audit data. Convert findings into meaning full trends, KPI and metrics. Lead and Own Kingpin goals Basic Qualifications: - 6+ years of compliance, audit or risk management experience - Knowledge of Microsoft Office products and applications at an advanced level - Bachelor's degree or equivalent Preferred Qualifications: - Project Management Professional (PMP) or equivalent certification - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent - Master's degree or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "AIT Audit Manager III, Audits and Insights Team at ADCI HYD 13 SEZ. Skills: Audit operations management, Stakeholder management, Continuous improvement. Develop strategic audit initiatives. Execute strategic audit initiatives", "postedDate" : "2026-06-13T17:52:22.470", "createdAt" : "2026-06-13T17:52:22.470", "lastUpdated" : "2026-06-15T02:08:54.028", "ingestTimestamp" : "2026-06-13T17:52:22.470", "mongoId" : "69d5e4972beec4dd3d931a47", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10384848/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Audit metrics analysis", "Workforce planning", "Regulatory compliance", "Leadership", "Audit operations management", "Stakeholder management", "Continuous improvement", "Risk management", "Process improvement", "Organizational transformation", "Change management", "PMP", "Lean principles", "Six Sigma", "Account enforcements", "Listing enforcements", "Appeals decisions", "Reinstatement decisions", "Perfect Order Experience", "Selling Partner Risk", "Abuse prevention", "Financial disincentives", "Automated Brand Protection", "Product Review Abuse", "Restricted Products", "Safety compliance", "Know Your Customer", "Product Safety Compliance", "Microsoft Office" ], "skillCount" : 29, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 644.72186, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305b67f292fd229cf5d4fc", "title" : "Director, Insights and Analytics", "company" : "Dyne Therapeutics", "industry" : "Biotech", "salary" : { "min" : 190000.0, "max" : 240000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Waltham, Massachusetts, United States", "locations" : [ "Waltham", "Massachusetts", "United States" ], "timestamp" : "2026-06-16T08:31:17.425", "fingerprint" : "59f22a5765c588850e3ab8950630ad9bde5cc8895614c342afcde66b49a10ae1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/dynetherapeutics/jobs/6020363004", "externalId" : "6020363004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Waltham", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3762385,-71.2355644" } ], "locationText" : "Waltham, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "Python, R, SQL, JMP, Spotfire", "professionalSkills" : [ "Statistical analysis", "Data analysis", "Data visualization" ], "hardSkillsList" : [ "Statistical modeling", "Experimental design" ], "hardSkills" : [ { "name" : "Statistical modeling", "level" : "intermediate" }, { "name" : "Experimental design", "level" : "intermediate" } ], "majorSkills" : "Statistical modeling, Data analysis", "majorSkillsList" : [ "Statistical modeling", "Data analysis" ], "coreResponsibilities" : "Analyze experimental data, Develop statistical models, Design experiments, Generate reports, Communicate findings", "teamCollaboration" : "Research and Development teams; Cross-functional teams", "domainKnowledge" : "Biotechnology; Drug discovery", "domainList" : [ "biotechnology", "drug-discovery" ], "domainSpecificKnowledge" : [ "Biotechnology", "Drug discovery" ], "toolProficiency" : [ "JMP", "Spotfire", "R", "Python", "SQL" ], "communicationSkills" : "Written reports; Oral presentations", "documentationSkills" : "Technical documentation", "problemSolvingSkills" : "Data interpretation; Troubleshooting", "qualificationsBasic" : "5+ years experience, Bachelor's degree", "qualificationsPreferred" : "Master's degree preferred, PhD preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Company Overview: Dyne Therapeutics is focused on delivering functional improvement for people living with genetically driven neuromuscular diseases. We are developing therapeutics that target muscle and the central nervous system (CNS) to address the root cause of disease. The company is advancing clinical programs for Duchenne muscular dystrophy (DMD) and myotonic dystrophy type 1 (DM1) as well as a preclinical programs for facioscapulohumeral muscular dystrophy (FSHD) and Pompe disease. At Dyne, we are on a mission to deliver functional improvement for individuals, families and communities. Learn more at https://www.dyne-tx.com/, and follow us on X, LinkedIn and Facebook. Role Summary: The Director, Insights and Analytics leads the generation of actionable market, customer, and data-driven insights to inform commercial strategy and execution across Dyne’s portfolio of assets in clinical development for rare neuromuscular diseases. This role integrates forecasting, market research, competitive intelligence, and advanced analytics to shape strategic decisions, optimize go-to-market planning, and enable organizational alignment. The Director serves as a strategic partner across cross-functional teams, translating complex data into clear, impactful recommendations that drive business outcomes. This role is based in Waltham, MA. Primary Responsibilities Include: Forecasting and Strategic Planning Lead development of long-range global forecasting models and scenario planning tools to project product uptake, access, and revenue Evaluate and enhance forecasting methodologies to improve accuracy, scalability, and agility Synthesize inputs across multiple data sources (e.g., market research, competitive intelligence, analogs) to validate assumptions and inform projections Support long-range planning, lifecycle management, and commercial assessments for pipeline and business development opportunities Partner with commercial operations and finance to guide operational forecasting and annual planning processes (AOP/budgeting) Serve as a strategic advisor to cross-functional stakeholders across Brand, Market Access, Finance, Supply, Trade, and IT Market Research and Insights Generation Design and execute global insights generation plans leveraging primary and secondary market research Manage end-to-end market research processes, including RFP development, vendor selection, and project execution Translate research findings into clear, actionable insights and strategic recommendations for senior leadership Ensure all research activities comply with data governance, privacy standards, and relevant external engagement policies Build strong partnerships with internal stakeholders to align insights with business priorities Competitive Intelligence Lead competitive intelligence strategy and analysis for key therapeutic areas, assessing market dynamics and competitive positioning Oversee execution of competitive intelligence activities, including monitoring, reporting, ad hoc analyses, and congress intelligence Deliver timely, actionable insights to inform go-to-market strategies, product development, and positioning Develop executive-ready materials and briefings to support leadership decision-making Represent the organization as the primary point of contact for competitive intelligence and at key congresses Commercial Data Analytics and Capability Building Expand and optimize the organization’s data ecosystem, including evaluation and integration of new data sources and tools Lead development of dashboards, KPIs, and performance tracking frameworks to enable data-driven decision-making Apply advanced analytics, statistical modeling, and trend analysis to generate insights from internal and external data Translate complex data into compelling narratives and recommendations that influence business action Educate stakeholders on data tools, dashboards, and data literacy to drive adoption and impact Ensure adherence to data governance, compliance, and privacy standards Education and Skills Requirements: Bachelor’s degree required; advanced degree (MBA, PhD, PharmD) preferred 10+ years of experience in forecasting, market research, competitive intelligence, and/or data analytics within biotech or pharmaceutical environments Experience supporting product launches and/or rare disease markets preferred Strong understanding of regulatory and compliance considerations related to market research and data usage in pharma/biotech Demonstrated ability to synthesize complex data and communicate insights clearly to diverse audiences, including senior leadership Exceptional data storytelling skills with expertise in translating insights into impactful presentations and recommendations Proven ability to lead through influence in a cross-functional, matrixed environment Experience managing external vendors, including negotiation, scope management, and performance oversight Strong business acumen with the ability to connect insights to strategic and operational decisions Ability to operate effectively in a fast-paced, dynamic environment while managing multiple priorities Demonstrates high standards of professionalism, integrity, and accountability #LI-Onsite MA Pay Range $190,000—$240,000 USD The pay range reflects the base pay range Dyne reasonably expects to pay for this role at the time of posting. Individual compensation depends on factors such as education, experience, job-related knowledge, and demonstrated skills. The statements contained herein reflect general details as necessary to describe the principles functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance workload. Dyne Therapeutics is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.", "summaryDescription" : "Director, Insights and Analytics at Dyne Therapeutics. Skills: Statistical modeling, Data analysis. Analyze experimental data. Develop statistical models", "postedDate" : "2026-06-15T23:23:00.223", "createdAt" : "2026-06-15T23:23:00.223", "lastUpdated" : "2026-06-16T08:31:17.425", "ingestTimestamp" : "2026-06-15T23:23:00.223", "mongoId" : "6a305b67f292fd229cf5d4fc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 190000, "salaryAnnualMax" : 240000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Statistical modeling", "Experimental design", "Data analysis", "Statistical analysis", "Data visualization", "Biotechnology", "Drug discovery", "JMP", "Spotfire", "R", "Python", "SQL" ], "skillCount" : 12, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 643.4472, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Biotech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cea3d74d8ee00a0a70601", "title" : "Customer Experience Manager (Dealer & Fleet)", "company" : "Harbinger Motors Inc.", "industry" : "Manufacturing", "salary" : { "min" : 115500.0, "max" : 154500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Manager-level Customer Experience Manager in the Automotive industry in Garden Grove, United States, with adjustments for seniority and company size." }, "location" : "Garden Grove, California, United States", "locations" : [ "Garden Grove", "California", "United States" ], "timestamp" : "2026-06-16T04:36:21.646", "fingerprint" : "ada6d9f14ccb6e6c817ddd354830437f51326b5aa1457cbd38638c7df6955bff", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/harbingermotors/jobs/5164392007", "externalId" : "5164392007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Garden Grove", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7746292,-117.9463717" } ], "locationText" : "Garden Grove, California, United States", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer relationship management", "Customer journey mapping", "Continuous improvement" ], "hardSkillsList" : [ "Customer feedback analysis", "Dealer onboarding", "Customer support" ], "hardSkills" : [ { "name" : "Customer feedback analysis", "level" : "intermediate" }, { "name" : "Dealer onboarding", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" } ], "majorSkills" : "Customer experience management, Dealer relationship management, Customer satisfaction", "majorSkillsList" : [ "Customer experience management", "Dealer relationship management", "Customer satisfaction" ], "coreResponsibilities" : "Lead dealer, fleet, and customer satisfaction initiatives, Monitor holistic customer journey, Drive robust dealer engagement, Facilitate critical communications across internal departments, Spearhead continuous improvement programs, Optimize customer loyalty, Elevate dealer satisfaction, Serve as principal relationship manager for assigned dealers, Facilitate regular engagement meetings, Ensure comprehensive dealer onboarding, Provide dealer support, Collect customer feedback, Analyze customer feedback, Present customer feedback to executive leadership, Identify recurring themes, Identify strategic opportunities", "teamCollaboration" : "Internal departments; Executive leadership", "domainKnowledge" : "Electric vehicles; Medium-duty EVs; Commercial EVs", "domainList" : [ "electric-vehicles", "medium-duty-evs", "commercial-evs" ], "domainSpecificKnowledge" : [ "Electric vehicles", "Medium-duty EVs", "Commercial EVs" ], "communicationSkills" : "Customer feedback presentation", "problemSolvingSkills" : "Identify strategic opportunities", "outcomesObjectives" : "Optimize customer loyalty; Elevate dealer satisfaction", "qualificationsBasic" : "5+ years customer experience management, Experience with dealer and fleet management, Experience with customer satisfaction initiatives", "qualificationsPreferred" : "Experience in EV industry preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Harbinger Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation. Job Overview: Harbinger is seeking an experienced Customer Experience (CX) Manager to lead dealer, fleet, and customer satisfaction initiatives throughout the ownership lifecycle. In this pivotal role, you will serve as the primary advocate for our partners and end-users, monitoring the holistic customer journey and driving robust dealer engagement. You will facilitate critical communications across internal departments and spearhead continuous improvement programs designed to optimize customer loyalty, elevate dealer satisfaction, and advance Harbinger’s strategic mission. What You'll Do: Dealer Relationship Management: Serve as the principal relationship manager for assigned dealers and fleet accounts, facilitating regular engagement meetings and ensuring comprehensive dealer onboarding and support. Voice of the Customer (VOC) Leadership: Collect, analyze, and present comprehensive customer feedback regarding sales, delivery, service, parts, and support to executive leadership to identify recurring themes and strategic opportunities. Program (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services. Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.", "summaryDescription" : "Customer Experience Manager (Dealer & Fleet) at Harbinger Motors Inc.. Skills: Customer experience management, Dealer relationship management, Customer satisfaction. Lead dealer, fleet, and customer satisfaction initiatives. Monitor holistic customer journey", "postedDate" : "2026-06-14T18:32:52.148", "createdAt" : "2026-06-14T18:32:52.148", "lastUpdated" : "2026-06-16T04:36:21.646", "ingestTimestamp" : "2026-06-14T18:32:52.148", "mongoId" : "6a2cea3d74d8ee00a0a70601", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115500, "salaryAnnualMax" : 154500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Customer feedback analysis", "Dealer onboarding", "Customer support", "Customer experience management", "Dealer relationship management", "Customer satisfaction", "Customer relationship management", "Customer journey mapping", "Continuous improvement", "Electric vehicles", "Medium-duty EVs", "Commercial EVs" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 639.5214, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "69fe94fe4c40e2acd11218de", "title" : "Audit Manager II, Audits & Insights Team, AIT", "company" : "ADCI HYD 13 SEZ - H84", "industry" : "Investigation Loss Prevention, Risk Family, no business category", "salary" : { "min" : 2200000.0, "max" : 3500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-Commerce in Hyderabad, India, adjusted for Manager seniority and company size." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "certifications" : [ "Lean Six Sigma Green Belt", "Lean Six Sigma Black Belt" ], "timestamp" : "2026-06-15T05:44:19.738", "fingerprint" : "0afc927958da937d913018ba69416659b2ee245a8253ee9b97819d5c897c6249", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10414583/apply", "externalId" : "979348fc-7048-408e-b94c-7c2a5f29cefa", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceLevel" : "Manager", "professionalSkills" : [ "Program compliance", "Risk mitigation", "Business process audits", "Internal audits" ], "hardSkillsList" : [ "Audit reporting", "Quality control", "Performance analysis" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Audit reporting", "level" : "intermediate" }, { "name" : "Quality control", "level" : "intermediate" }, { "name" : "Performance analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Audit management, Process improvement, Team leadership", "majorSkillsList" : [ "Audit management", "Process improvement", "Team leadership" ], "coreResponsibilities" : "Manage day-to-day operations of a team, Plan program audits, Perform quality control, Allocate audit tasks, Report on audits, Oversee hiring of new team members, Train new team members, Support team development, Ensure productivity is maximized, Supervise team performance, Provide training on performance, Analyze performance data, Provide feedback on performance, Collect metrics related to processes, Track metrics related to processes, Present metrics related to processes, Drive improvements in efficiency, Communicate effectively with operations managers, Communicate with program managers, Evaluate tools and processes, Offer solutions for efficiency, Offer solutions for quality, Offer solutions for scalability, Plan team growth, Develop team growth, Plan site growth, Develop site growth, Troubleshoot operational issues, Resolve operational issues, Lead diverse talent within the team, Build consensus on difficult issues, Highlight weekly best performers, Bring out the best in the team, Ensure audit delivery, Generate key insights, Coordinate with internal AIT stakeholders, Coordinate with external stakeholders, Provide audit outputs, Establish feedback mechanisms for operations, Communicate audit efficacy to leadership", "teamCollaboration" : "Cross-functional teams; Work cross-functionally; Internal stakeholders; External stakeholders", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Account enforcements; Listing enforcements; Appeal decisions; Reinstatement decisions; Perfect Order Experience; Financial Disincentives; Automated Brand Protection; Andon; Product Review Abuse; Restricted Products; Safety; Know Your Customer; Product Safety & Compliance", "domainList" : [ "account-enforcements", "listing-enforcements", "appeal-decisions", "reinstatement-decisions", "perfect-order-experience", "financial-disincentives", "automated-brand-protection", "andon", "product-review-abuse", "restricted-products", "safety", "know-your-customer", "product-safety-compliance" ], "domainSpecificKnowledge" : [ "Account enforcements", "Listing enforcements", "Appeal decisions", "Reinstatement decisions", "Perfect Order Experience", "Financial Disincentives", "Automated Brand Protection", "Andon", "Product Review Abuse", "Restricted Products", "Safety", "Know Your Customer", "Product Safety & Compliance" ], "toolProficiency" : [ "Microsoft Office" ], "communicationSkills" : "Reporting; Present metrics", "problemSolvingSkills" : "Troubleshoot operational issues; Resolve operational issues; Root cause analysis", "outcomesObjectives" : "Improve enforcement accuracy; Improve appeal handling accuracy; Improve First Contact Resolution rate; Reduce Seller enforcements; Reduce Seller appeals", "qualificationsBasic" : "3+ years auditing business processes, 5+ years work in relevant industries, Experience with Microsoft Office applications, Bachelor's degree or equivalent", "qualificationsPreferred" : "Lean Six Sigma Green Belt or Black Belt certification, Experience working in risk, fraud or compliance organizations, Master's degree or equivalent", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits. Key job responsibilities 1. Manage day-to-day operations of a team of senior auditors including planning of program audits, quality control, audit task allocation and reporting 2. Oversee the hiring & training of new team members and support their development 3. Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis 4. Work closely with Process Improvement PM on weekly flash to identify any key learnings /findings and metrics with regards to Ops Process Adherence, Program Improvement Opportunity, Escalation Management opportunity. 5. Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency. 6. Communicate effectively with other operations and/or program managers regarding risks, mitigation strategies, and success of QA Program 7. Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable 8. Utilize strategic thinking to plan/develop team and site growth to support program delivery 9. Troubleshoot and resolve operational issues 10. Lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues 11. Highlight weekly best performers by partnering with employee experience manager and bring out the best in the team. A day in the life The AIT Audit Manager II will work with their team to ensure audit delivery and generate key insights. They will coordinate with internal AIT stakeholder and external stakeholders to provide outputs of the audits, establish feedback mechanisms for operations, and communicate with leadership the efficacy of audits being executed. About the team The Audits & Insights Team (AIT) strives to ensure that Amazon's Seller and Buyer policies are effectively implemented by the investigation and automation mechanisms within the Selling Partner Services (SPS). We achieve this by - (1) Defect Identification and Remediation: keep Amazon stores safe and trustworthy for customers (Buyers & Sellers), by ensuring that they fully conform to our established policies and by identifying and ensuring the reversal of any incorrect actions (2) Metrics reporting: measure investigation, policy and process performance, and share the defects via periodic reports with the relevant stakeholders and (3) Insight generation and Recommendation: identify the gap and propose solutions to bridge gaps in policies, automation or tools and work with the business, policy, tech, operations etc. teams and taking those solutions to the implementation phase. Basic Qualifications: - 3+ years of auditing business processes, risk mitigation, program compliance or internal audits experience - 5+ years of work in relevant industries such as law, customer service, investigations, risk, compliance or project management experience - Experience in audits related to business processes, risk mitigation, program compliance, or internal audits - Experience with all Microsoft Office applications - Bachelor's degree or equivalent Preferred Qualifications: - Lean Six Sigma Green Belt or Black Belt certification - Experience working in risk, fraud or compliance organizations - Master's degree or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Audit Manager II, Audits & Insights Team, AIT at ADCI HYD 13 SEZ - H84. Skills: Audit management, Process improvement, Team leadership. Manage day-to-day operations of a team. Plan program audits", "postedDate" : "2026-06-13T13:47:09.656", "createdAt" : "2026-06-13T13:47:09.656", "lastUpdated" : "2026-06-15T05:44:19.738", "ingestTimestamp" : "2026-06-13T13:47:09.656", "mongoId" : "69fe94fe4c40e2acd11218de", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10414583/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Audit reporting", "Quality control", "Performance analysis", "Leadership", "Audit management", "Process improvement", "Team leadership", "Program compliance", "Risk mitigation", "Business process audits", "Internal audits", "Program management", "Account enforcements", "Listing enforcements", "Appeal decisions", "Reinstatement decisions", "Perfect Order Experience", "Financial Disincentives", "Automated Brand Protection", "Andon", "Product Review Abuse", "Restricted Products", "Safety", "Know Your Customer", "Product Safety & Compliance", "Lean Six Sigma Green Belt", "Lean Six Sigma Black Belt", "Microsoft Office" ], "skillCount" : 28, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "_score" : 636.80206, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 148322, "totalPages" : 2967, "hasNext" : true, "hasPrevious" : false } }

Program Manager Customer Experience And Insights Team Jobs in Pune

Program Manager, Customer Experience and Insights Team

Customer Experience Team Manager - English Team

Program Manager - Customer Experience

Customer Experience Manager

Senior Customer Insights Manager, Customer Experience

Evidence and Insights Manager

Strategy and Insights Manager, Large Customer Sales

Senior Product Manager, Customer Insights

Sr. Manager, Customer Performance & Insights

Manager, Customer Experience

Senior Product Manager, Customer Insights

Technical Program Manager, Customer Experience and Business Trends

Customer Experience Manager

Program Manager - Customer Success

Software Engineer, Customer Insights

Quality and Insights Manager

Program Manager - Customer Success

Software Engineer - Customer Insights

Associate, People and Experience Team

Retail Insights Manager

Sr. Program Manager, Customer Experience Improvement

Customer Support Team Manager

Sr Program Manager, Customer Experience (CX), Sr Program Manager, CX

Customer Experience - Enablement Manager

Customer Experience Specialist

Sr Program Manager, Customer Experience (CX), Sr Program Manager, CX

Salesforce Program Manager with CPQ Experience (Contract)

Brand Insights Manager

Customer Experience Coordinator

Program Manager

Manager, Market Insights

Customer Experience Representative

Customer Experience Manager

Customer Experience Manager

Customer Experience Manager

Customer Experience Manager

Program Manager

Sr Manager, Distribution Insights and Analytics

Customer Experience (CX) Manager

Sr Manager, Distribution Insights and Analytics

Customer Experience Manager

Customer Experience Specialist

Head - Customer Experience and Collections

Customer Experience Representative

Insights Manager, YouTube Marketing

Program Manager

AIT Audit Manager III, Audits and Insights Team

Director, Insights and Analytics

Customer Experience Manager (Dealer & Fleet)

Audit Manager II, Audits & Insights Team, AIT

Common Questions