Company
Technology
SeniorProductManager,CustomerInsights
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Product Manager, Customer Insights. Skills: Product strategy, Roadmap development, Analytics, Reporting, Data products, AI-powered insights. Define product strategy. Execute product strategy”
What You'll Achieve.
Support customer growth; Support customer retention; Support renewals; Support account expansion; Ensure product-market fit; Deliver measurable outcomes
Industry & Context.
Analytical thinking; Problem-solving abilities; Translate complex challenges; Create actionable solutions
What They're Looking For.
Must Have
4+ years product management experience, 2+ years analytics experience, 2+ years reporting experience, 2+ years business intelligence experience, 2+ years data-driven products experience, Define data models experience, Define instrumentation strategies experience, Define key metrics experience, Define reporting frameworks experience, Collaborate with engineering teams, Collaborate with data teams, Understand AI technologies, Convert complex business problems, Deliver measurable outcomes, Partner with customer-facing teams, Support customer success initiatives, Support customer retention initiatives, Support revenue growth initiatives, Analytical thinking, Problem-solving abilities, Comfort in evolving environments, Comfort in ambiguous environments
Nice to Have
Experience building enterprise administration products, Experience building governance products, Experience building identity and access management products, Experience building security products, Experience building compliance products, Experience building audit-related products, Background in business intelligence platforms, Background in analytics tools, Background in data-centric software products, Experience designing customer-facing APIs, Experience delivering customer-facing APIs
What You'll Do.
Define product strategy
Execute product strategy
Define product roadmap
Execute product roadmap
Define product vision
Ensure alignment business objectives
Ensure alignment customer needs
Own end-to-end development analytics
Own end-to-end development reporting
Develop foundational data models
Develop customer-facing dashboards
Develop customer-facing reports
Partner with engineering teams
Partner with data teams
Establish scalable data foundations
Establish meaningful usage metrics
Establish reporting frameworks
Support customer growth
Support customer retention
Lead evolution enterprise-grade audit
Lead evolution governance capabilities
Ensure usability audit capabilities
Ensure scalability audit capabilities
Ensure compliance readiness audit
Drive development AI-powered insights
Develop conversational analytics
Develop proactive recommendations
Develop intelligent workflows
Collaborate with Sales teams
Collaborate with Customer Success teams
Transform product data
Create compelling customer value narratives
Support account expansion
Engage directly with enterprise administrators
Engage directly with IT leaders
Engage directly with security stakeholders
Ensure product-market fit
Work cross-functionally with adjacent teams
Create seamless experiences administration
Create seamless experiences identity management
Create seamless experiences security
Create seamless experiences governance
Translate complex business challenges
Translate ambiguous business challenges
Create intuitive product solutions
Create actionable product solutions
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering teams; Data teams; Sales teams; Customer Success teams; Adjacent product teams; Enterprise administrators; IT leaders; Security stakeholders
Communication Scope
Stakeholder management; Cross-functional leadership
Process & Methodology
Roadmap planning
Full Job Description
## Accountabilities Define and execute the product strategy, roadmap, and vision for the Customer Insights domain, ensuring alignment between business objectives and customer needs. Own the end-to-end development of analytics and reporting capabilities, from foundational data models to customer-facing dashboards, reports, audit logs, and APIs. Partner with engineering and data teams to establish scalable data foundations, meaningful usage metrics, and reporting frameworks that support customer growth and retention. Lead the evolution of enterprise-grade audit and governance capabilities, ensuring usability, scalability, and compliance readiness. Drive the development of AI-powered insights experiences, including conversational analytics, proactive recommendations, and intelligent workflows. Collaborate with Sales and Customer Success teams to transform product data into compelling customer value narratives that support renewals and account expansion. Engage directly with enterprise administrators, IT leaders, and security stakeholders to validate priorities and ensure product-market fit. Work cross-functionally with adjacent product teams to create seamless experiences across administration, identity management, security, and governance domains. Translate complex and ambiguous business challenges into intuitive, actionable product solutions. Requirements 4+ years of product management experience, including at least 2 years focused on analytics, reporting, business intelligence, or data-driven products. Strong expertise in data products, with hands-on experience defining data models, instrumentation strategies, key metrics, and reporting frameworks. Ability to collaborate effectively with engineering and data teams on technical topics such as data pipelines, aggregation strategies, data quality, and scalability considerations. Demonstrated understanding of AI technologies and a strong perspective on the future of AI-native analytics and insight-driven experiences. Pr
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