{ "count" : 185740, "data" : [ { "id" : "6a25c0ee74d8ee00a01c68a2", "title" : "Unassigned Customer Management and Leads Conversion Specialist", "company" : "AIA", "salary" : { "min" : 450000.0, "max" : 700000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Unassigned Customer Management and Leads Conversion Specialist in Cubao, Philippines, adjusted for the insurance industry and company size." }, "location" : "Cubao, PH-AIA Philippines", "locations" : [ "Cubao, PH-AIA Philippines" ], "timestamp" : "2026-06-11T17:20:57.874", "fingerprint" : "0626dfa9ab2a465ae60314d2211aec0fc5d3ec172dfdd52690ad3646f57cca72", "source" : "workday", "language" : "en", "applyUrl" : "https://aia.wd3.myworkdayjobs.com/External/job/Cubao-PH-AIA-Philippines/Unassigned-Customer-Management-and-Leads-Conversion-Specialist_JR-65392", "externalId" : "JR-65392", "structuredLocations" : [ { "city" : "Cubao", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.6194837,121.0510726" } ], "locationText" : "Cubao, Philippines", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "professionalSkills" : [ "Sales techniques", "Needs assessment", "Reselling products" ], "hardSkillsList" : [ "Customer retention", "Lapse prevention", "Lead conversion", "Product knowledge", "Relationship management", "Performance reporting" ], "hardSkills" : [ { "name" : "Customer retention", "level" : "intermediate" }, { "name" : "Lapse prevention", "level" : "intermediate" }, { "name" : "Lead conversion", "level" : "intermediate" }, { "name" : "Product knowledge", "level" : "intermediate" }, { "name" : "Relationship management", "level" : "intermediate" }, { "name" : "Performance reporting", "level" : "intermediate" } ], "majorSkills" : "Customer retention, Lead conversion, Product knowledge", "majorSkillsList" : [ "Customer retention", "Lead conversion", "Product knowledge" ], "coreResponsibilities" : "Implement customer retention strategies, Minimize customer attrition, Reach out to unassigned customers, Assess customer satisfaction, Address customer concerns, Generate saved ANP, Prevent customer lapse, Nurture leads, Convert leads, Reach out to unassigned customers, Conduct needs assessment, Resell relevant products, Maintain product knowledge, Advise customers, Answer customer questions, Attend training programs, Build relationships with retained customers, Ensure personalized customer experience, Prepare performance reports, Perform other tasks", "domainKnowledge" : "Insurance products", "domainList" : [ "insurance-products" ], "domainSpecificKnowledge" : [ "Insurance products" ], "communicationSkills" : "Oral communication; Written communication", "continuousLearning" : "Attend training programs", "outcomesObjectives" : "Achievement of individual targets; Achievement of company targets; Achievement of critical metrics", "qualificationsBasic" : "2 years' experience in Sales, Excellent interpersonal skills, Excellent communication skills (oral and written), Computer savvy", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.** _It’s about finding new ways to not only better people 's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ _And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._ **Sound like you? Then read on.** **About the Role** The Unassigned Conservation and Lead Conversion Specialist focuses on retaining existing customers who are no longer assigned to a Life Planner as well as driving new sales through effective communication, relationship-building and strategic sales techniques. The role strives to offer product solutions on financial needs of prospective and existing customers, both assigned and unassigned, to ensure achievement of individual and company targets and critical metrics. **Roles and Responsibilities:** * Customer Retention: Implement strategies to enhance customer loyalty and minimize attrition. Proactively reach out to unassigned customers to assess satisfaction, address concerns, and generate saved ANP through retention and lapse prevention. * Sales Performance: Nurture and convert leads that will be assigned by the team lead. These leads may be sourced from special acquisition campaigns, or untouched existing customer leads. The individual in this role is also expected to reach out to identified cohorts of unassigned customers, conduct needs assessment, and resell relevant products. Sales activities may be performed virtually or face-to-face as may be required by the prospect customer. * Product Knowledge: Maintain a thorough understanding of insurance products and services to effectively advise customers and answer queries; continuously attend training programs to stay updated on new products, processes and policies. * Relationship Management: Build and maintain strong relationships with existing unassigned customers that have been successfully retained and ensure a personalized and supportive experience to pave the way for future resell opportunities. * Prepare performance reports as necessary * Perform other tasks as may be required by immediate supervisor in order to meet operational and/or other requirements **Minimum Job Requirements:** * Bachelor’s Degree in any course * At least 2 years' experience in Sales * Excellent interpersonal and communication skills (oral and written) * Self-motivated * Computer savvy _Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._ _You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date._", "summaryDescription" : "Unassigned Customer Management and Leads Conversion Specialist at AIA. Skills: Customer retention, Lead conversion, Product knowledge. Implement customer retention strategies. Minimize customer attrition", "postedDate" : "2026-06-05T09:29:03.996", "createdAt" : "2026-06-11T09:29:03.703", "lastUpdated" : "2026-06-11T17:20:57.874", "ingestTimestamp" : "2026-06-11T09:29:03.703", "mongoId" : "6a25c0ee74d8ee00a01c68a2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://aia.wd3.myworkdayjobs.com/External/job/Cubao-PH-AIA-Philippines/Unassigned-Customer-Management-and-Leads-Conversion-Specialist_JR-65392", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer retention", "Lapse prevention", "Lead conversion", "Product knowledge", "Relationship management", "Performance reporting", "Sales techniques", "Needs assessment", "Reselling products", "Insurance products" ], "skillCount" : 10, "jobCategory" : "customer-service", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 689.7471, "daysOld" : 6, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a306501f292fd229cfa4787", "title" : "Guest Conversion Specialist – Luxury Women’s Portrait Studio", "industry" : "Sales & Client Experience", "salary" : { "min" : 15000.0, "max" : 30000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cape Town", "locations" : [ "Cape Town" ], "timestamp" : "2026-06-16T10:52:28.945", "fingerprint" : "2c21e9d5fe84ed2c93e5a01563aaacf2b2139c91fe16c68bb8b3044378a1f9a8", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/bodysoul/66a8b5eb-141a-4516-9fc9-99783c5db4a6/application", "externalId" : "66a8b5eb-141a-4516-9fc9-99783c5db4a6", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, South Africa", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Sales", "Revenue generation", "Deal closure" ], "hardSkillsList" : [ "High-value sales", "Payment collection", "Pipeline management" ], "hardSkills" : [ { "name" : "High-value sales", "level" : "intermediate" }, { "name" : "Payment collection", "level" : "intermediate" }, { "name" : "Pipeline management", "level" : "intermediate" } ], "majorSkills" : "Sales, Client conversion, Revenue generation", "majorSkillsList" : [ "Sales", "Client conversion", "Revenue generation" ], "coreResponsibilities" : "Run 10+ structured Zoom and phone calls daily, Qualify every guest to ensure they can comfortably, Collect prepayments on the call, up to £4,000+, Protect show-rate by staying close to wobbling or, Manage your pipeline, Follow up properly in CRM, Complete clean admin, Complete handovers", "teamCollaboration" : "Make the whole team better", "domainKnowledge" : "Luxury goods; Portrait photography; Client psychology", "domainList" : [ "luxury-goods", "portrait-photography", "client-psychology" ], "domainSpecificKnowledge" : [ "Luxury goods", "Portrait photography", "Client psychology" ], "toolProficiency" : [ "CRM" ], "communicationSkills" : "Calm nerves; Answer questions", "continuousLearning" : "Direct access to a founder who cares about your craft and your growth; Clear KPIs and real feedback", "problemSolvingSkills" : "Protect the payment; Protect her", "outcomesObjectives" : "Hit targets; Earn commission on prepayments; Top performers earn £30,000+", "qualificationsBasic" : "Worked around high-value purchases, Comfortable talking about money, Read people in seconds, Talk about confidence, body image, ageing, and desire without flinching, Self-sufficient", "qualificationsPreferred" : "Carried a number before, Responsibility for a target or payment", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Most sales jobs ask you to be good with people. This one asks you to change them. We have women who drive five hours to collect their artwork. And cry happy tears the moment they see it. Because for the first time in years, she doesn't want to look away. That's the job. We've done this for more than 1,900 women already. And we're just getting started. WHAT THE WORK ACTUALLY LOOKS LIKE You are the first voice our guests hear after they book. From the moment they pay their deposit to the moment they walk through our studio door, you're with them. You calm their nerves. You answer their questions. You hold the space between \"I booked this in a moment of courage\" and \"I'm actually going to show up and do this.\" That space is everything. You'll do this across 10+ structured Zoom and phone calls a day with women who have already said yes by booking. You're not chasing cold leads or closing strangers. You're guiding warm, excited, sometimes nervous guests over the line, and making sure they're ready, committed, and prepaid before their shoot. This is the most human kind of sales work that exists. And there is a number attached to your week. Part of your job is money. THE PART MOST PEOPLE CAN'T DO You will ask a woman to pay £1,000. Sometimes £4,000. On the call. Out loud. And you'll do it without flinching, without apologising, and without softening it into a whisper. Not because you're pushy. You're the opposite of pushy. But because you genuinely believe in what she's about to experience, and you know that a woman who has committed her money is a woman who shows up and transforms. Protecting the payment is protecting her. Most lovely, empathetic people go quiet the moment money enters the conversation. If that's you, this isn't your role. If you can hold warmth and a £3,000 prepayment in the same breath, keep reading. WHAT SUCCESS LOOKS LIKE Day to day: - Run 10+ structured Zoom and phone calls daily with booked guests - Qualify every guest to ensure they can comfortably invest £1,000+ - Collect prepayments on the call, up to £4,000+, calmly and confidently - Protect show-rate by staying close to wobbling or quiet guests - Manage your pipeline and follow up properly in our CRM - Clean admin and handovers that make the whole team better WHO THIS IS FOR - You've worked around high-value purchases of £1,000 or more. - You are comfortable talking about money. - You read people in seconds. - You can talk about confidence, body image, ageing, and desire without flinching. - You're self-sufficient. You hit targets because you want to, not because someone's watching. WHO THIS IS NOT FOR - This is not a customer-service, guest-services, reception, or admin role. You've carried a number before. - This is not high-volume cold telesales. We're not counting your dials. We care how you make a nervous woman feel safe enough to commit. - If money conversations make you shrink, or you've never been responsible for a target or a payment, this won't be the one. And that's okay. WHAT WE OFFER - A long-term seat on an all-female team building something that matters - Direct access to a founder who cares about your craft and your growth - Clear KPIs and real feedback, so you always know where you stand - Base salary of £15,000 per year - On-target earnings of £22,000 per year, with commission paid on the prepayments you secure - Top performers earn £30,000+, uncapped HOW TO APPLY Hit apply and complete the short form. In the next step we'll ask you to record a quick 2 to 3 minute video, because for this role, how you make someone feel on a call is what matters most. P.S. The women who come to us have spent years feeling like their body is something to apologise for. You are the reason she shows up to discover otherwise. If that feels worth being part of, we'd love to meet you.", "summaryDescription" : "Guest Conversion Specialist – Luxury Women’s Portrait Studio. Skills: Sales, Client conversion, Revenue generation. Run 10+ structured Zoom and phone calls daily. Qualify every guest to ensure they can comfortably", "createdAt" : "2026-06-16T00:31:39.213", "lastUpdated" : "2026-06-16T10:52:28.945", "ingestTimestamp" : "2026-06-16T00:31:39.213", "mongoId" : "6a306501f292fd229cfa4787", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "High-value sales", "Payment collection", "Pipeline management", "Sales", "Client conversion", "Revenue generation", "Deal closure", "Luxury goods", "Portrait photography", "Client psychology", "CRM" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 613.6443, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca05674d8ee00a09a1ec4", "title" : "Conversion Copywriter", "industry" : "NordVPN", "salary" : { "min" : 2200.0, "max" : 3600.0, "currency" : "EUR", "frequency" : "Yearly" }, "location" : "Vilnius", "locations" : [ "Vilnius", "Kaunas" ], "timestamp" : "2026-06-16T01:14:40.607", "fingerprint" : "b9d4b1110bcd4c7c0a755d7fb10b0c54841e93259e340e5cc9e5e12a933f8212", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/nord-security/1369934a-c3bc-4b3d-86e6-8f49eede7e52/application", "externalId" : "1369934a-c3bc-4b3d-86e6-8f49eede7e52", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vilnius", "country" : "Lithuania", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "54.6870458,25.2829111" } ], "locationText" : "Vilnius, Lithuania", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid-Senior", "professionalSkills" : [ "Conversion copywriting", "SEO content creation", "Value proposition development" ], "hardSkillsList" : [ "A/B testing", "Data analysis" ], "softSkillsList" : [ "Adaptability", "Critical thinking" ], "hardSkills" : [ { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Critical thinking" } ], "majorSkills" : "Conversion copywriting, A/B testing, SEO content", "majorSkillsList" : [ "Conversion copywriting", "A/B testing", "SEO content" ], "coreResponsibilities" : "Write copy for landing pages, Write copy for paid ads, Write copy for app store descriptions, Write copy for newsletters, Write copy for social media, Write copy variants for A/B tests, Write copy for website experiments, Use insights to decide on headlines, Create SEO-friendly content, Prioritize tickets and projects, Deliver tickets and projects, Research cybersecurity world, Research competitors", "teamCollaboration" : "Partner with CRO team; Work with product manager; Handle feedback from multiple directions", "projectManagementSkills" : [ "Prioritize tickets", "Juggle multiple projects" ], "domainKnowledge" : "Cybersecurity world", "domainList" : [ "cybersecurity-world" ], "domainSpecificKnowledge" : [ "Cybersecurity world" ], "problemSolvingSkills" : "Creative problem-solving", "qualificationsBasic" : "Native-level English skills, 2+ years of experience in conversion copywriting, Performance over poetry mindset, Stakeholder management skills, Experience with testing, Adaptability, Resilience, Critical thinking", "qualificationsPreferred" : "Experience in consumer technology", "remoteFriendly" : true, "rawDescription" : "The Marketing department aims to encourage the world to be as enthusiastic about our products as we are. We have more than twenty different teams with specific areas of focus. Our teams are sharp, highly skilled, and data-driven, focusing on customer acquisition and monetization initiatives. Main Responsibilities - Write to convert: Craft original, clear, and high-performing copy for landing pages, paid ads, app store descriptions, newsletters, and social media. - Drive the experiments: Partner closely with the Conversion Rate Optimization (CRO) team to write copy variants for A/B tests and website experiments. - Master the data: Follow a data-first approach. Use qualitative and quantitative insights to decide whether a headline needs to be witty or blunt. - Optimize for search: Create SEO-friendly content that ranks well without sounding robotic. - Prioritize and deliver: Juggle multiple tickets and projects simultaneously in a fast-paced agency-style environment. - Research and adjust: Keep up with the cybersecurity world and our competitors to ensure our messaging is always one step ahead. Core requirements - Native-level English skills. - 2+ years of experience in conversion copywriting — experience in consumer technology is a plus. - A \"performance over poetry\" mindset. You prefer succinct writing that drives action over long, complex prose that makes readers sigh. - Stakeholder management skills. You are comfortable taking a vague request from a product manager and turning it into a sharp value proposition. - Experience with testing. You understand the basics of A/B testing and aren't afraid to kill your darlings if the data says a different headline works better. - Adaptability. You can switch between different tones and formats quickly and work independently as well as in a team. - Resilience. You can handle feedback from multiple directions and iterate quickly. - Critical thinking. You have creative problem-solving skills mixed with a heavy dose of common sense. Kindly refer to our Privacy Notice for Recruitment Candidates https://drive.google.com/file/d/1b2tV684_SYV1jQ4kuf91cnzrRBk3ef-5/view for comprehensive information regarding our data handling procedures throughout recruitment processes. We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance. By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role. This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter. If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at privacy@nordaccount.com. Should you prefer to opt out of the automated evaluation, please submit your application directly to career@nordsec.com.", "summaryDescription" : "Conversion Copywriter. Skills: Conversion copywriting, A/B testing, SEO content. Write copy for landing pages. Write copy for paid ads", "createdAt" : "2026-06-14T18:43:36.523", "lastUpdated" : "2026-06-16T01:14:40.607", "ingestTimestamp" : "2026-06-14T18:43:36.523", "mongoId" : "6a2ca05674d8ee00a09a1ec4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "A/B testing", "Data analysis", "Adaptability", "Critical thinking", "Conversion copywriting", "SEO content", "SEO content creation", "Value proposition development", "Prioritize tickets", "Juggle multiple projects", "Cybersecurity world" ], "skillCount" : 11, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 595.68286, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7e9e74d8ee00a095300a", "title" : "Manager of Conversation Analysis", "company" : "Authenticx", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager of Conversation Analysis in Indianapolis, adjusted for SaaS industry and manager seniority." }, "location" : "Indianapolis, Indiana, United States", "locations" : [ "Indianapolis", "Indiana", "United States" ], "timestamp" : "2026-06-16T02:29:50.027", "fingerprint" : "9f1b54f14da0b2164f576ffe488840a0cdd93f4091d3741b275adfa3fae34102", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/authenticx/jobs/4280475009", "externalId" : "4280475009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Indianapolis", "state" : "Indiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.7683331,-86.1583502" }, { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Indianapolis, Indiana, United States; United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceLevel" : "Manager", "technicalSkills" : "AI models, Data Science", "professionalSkills" : [ "People management", "Methodological ownership", "Client-facing presence", "Analytical rigor", "Operational excellence" ], "hardSkillsList" : [ "Labeling methodology", "Rubric development", "Ground truth labeling", "Insights mining", "Performance standards" ], "softSkillsList" : [ "Intellectual curiosity", "Critical thinking", "Conflict resolution", "Urgency" ], "hardSkills" : [ { "name" : "Labeling methodology", "level" : "intermediate" }, { "name" : "Rubric development", "level" : "intermediate" }, { "name" : "Ground truth labeling", "level" : "intermediate" }, { "name" : "Insights mining", "level" : "intermediate" }, { "name" : "Performance standards", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Intellectual curiosity" }, { "name" : "Critical thinking" }, { "name" : "Conflict resolution" }, { "name" : "Urgency" } ], "majorSkills" : "Conversation Analysis, People Leadership, Data Labeling", "majorSkillsList" : [ "Conversation Analysis", "People Leadership", "Data Labeling" ], "coreResponsibilities" : "Manage team of analysts, Manage capacity, Prioritize work, Meet project timelines, Identify process improvements, Develop rubrics, Develop ground truth labeled data, Ensure consistent application of rubrics, Conduct secondary reviews, Address gaps, Develop high performers, Partner with AI team, Align labeling methodology, Communicate progress, Communicate risks, Communicate observations, Serve as SME, Develop expert level knowledge, Serve as escalation point, Collaborate with internal teams, Address customer issues, Drive innovation, Cast a vision, Evolve rubric design, Evolve labeling methodology, Evolve insights mining, Evolve insights delivery, Foster culture of continuous improvement, Improve performance, Improve consistency, Improve engagement", "teamCollaboration" : "Cross-functional partners; Data Science team; Prompt Engineering team; Product team; Client Success team; Internal teams", "projectManagementSkills" : [ "Capacity management", "Work prioritization", "Timeline management" ], "domainKnowledge" : "Model development lifecycle; Conversational data", "domainList" : [ "model-development-lifecycle", "conversational-data" ], "domainSpecificKnowledge" : [ "Model development lifecycle", "Conversational data" ], "communicationSkills" : "Client communication; Cross-functional communication; Written communication; Oral communication", "innovationCreativity" : "Drive innovation; Evolve rubric design; Evolve labeling methodology; Evolve insights mining; Evolve insights delivery", "problemSolvingSkills" : "Identify root causes; Risk recognition", "specialRequirements" : "Reside in USA, Authorized to work in USA, Occasional on-site work, Travel to Indianapolis, Travel for client meetings", "outcomesObjectives" : "Deliver labeling initiatives on schedule; Deliver insights mining initiatives on schedule; Meet defined agreement thresholds; Support insights initiatives", "qualificationsBasic" : "3+ years people management experience, Analytical thinking, Excellent written and verbal communication, Proven track record client-facing, Experience working cross-functionally", "qualificationsPreferred" : "Background in conversation analysis, Experience in healthcare, Experience in life sciences, Experience in call centers, Experience in regulated SaaS environments", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Position Summary The Manager, Conversation Analysis leads a team of analysts and owns the labeling methodology, rubrics, and ground truth labeled data that power Authenticx AI models and generate insights for our clients. This leader is accountable for the engagement, accuracy, and throughput of the team, and for delivering labeling and insights mining initiatives on schedule. The role combines direct people management with deep methodological ownership and a client-facing presence. The right candidate develops analysts while holding them to clear performance standards, serves as the subject-matter expert in front of clients and cross-functional partners in Data Science, Prompt Engineering, Product, and Client Success, and actively advances how the function operates through innovation and focus on continuous improvement. This role blends people leadership, analytical rigor, and operational excellence in a fast-paced SaaS environment. What You’ll Do Directly manage a team of analysts, including hiring, onboarding, performance reviews, career development, and day-to-day coaching Manage capacity, work prioritization, and timelines to meet project timelines Identifyprocess improvements to increase efficiency, scalability, and reliability of labeling operations Develop rubrics and ground truth labeled data supporting AI model development, insights mining, and continuous improvement Ensure consistent application of rubrics through regular secondary reviews proactively addressing gaps while recognizing and developing high performers Partner with the AI and Data Science team to align labeling methodologywith model development requirements while communicating progress, risks, and meaningful observations in the data. Serve as the Subject Matter Expert (SME) to customers and cross-functional partners in Data Science, Prompt Engineering, Product, and Client success related to our model development operating procedures Develop and maintainexpert level knowledge in how labeled conversational data connects to model development and outcomes Serves as an escalation point collaborating with internal teams (Support, Product, Engineering, CS) to address any customer issues, ensuring swift and efficient resolution. Drive innovation and cast a vision for how we evolve our rubric design, labeling methodology, and insights mining and delivery Foster a culture of continuous improvement with strong performance, consistency, engagement Key Skills Intellectual curiosity and a drive to possessa deep understanding of the Authenticx model development lifecycle, including our approach to rubric design and ground truth labeling for new model development and continues improvement Demonstrates critical thinking, new ideas, risk recognitionand ability to drive change People leadership with proven record of conflict resolution, coaching, developing, and growing analytical teams Thrives in ambiguity, moves with urgency, and holds themselves to the same standard of accountability they hold others Ability to advise clients on Authenticxmodel development framework and how this work connects to successful outcomes Excellent communication with ability to translate complex concepts into clear written standard and guidance Strong cross-functional collaboration with authenticxcross-functional teams and customers to ensure successful Authenticx solution adoption Written and oral communication skills that reflect the professionalism, expertise, precision, and specificity necessary for communicating  mattersthat may have compliance and regulatory implications Success Criteria Innovates:Evolves rubric design, labeling methodology, and the way insights are mined and delivered. Leads and Motivates:Drives analyst engagement, development, and retention. Demonstrates Expertise:Acts as a trusted advisor internally and externally. Delivers High-Quality Ground Truth Data:Produces objective ground truth data that meets defined agreement thresholds, validated through scheduled secondary reviews, and supports insights initiatives. Executes:Builds delivery plans and meets agreed deadlines across initiatives and projects. Qualifications Required 3+ years of people management experience leading analytical, labeling, or quality-focused teams Strong analytical thinking with the ability to identifyroot causes of quality or performance issues Excellent written and verbal communication, including translating complex methodologyinto clear guidance Proven track recordin client-facing settings as a subject-matter expert Experience working cross-functionally with technical teams such as data science or engineering Demonstrated record of innovation and elevating existing teams Preferred Background in conversation analysis, transcription review, annotation, or structured qualitative analysis Experience in healthcare, life sciences, call enters, or regulated SaaS environments is a plus Additional Information This is a remote/virtual position For local team members, occasional on-site working (Indianapolis north side) may be expected for in-person activities For remote team members, traveling to Indianapolis may be requiredapproximately 1-2x per year, based on business needs Travel for client meetings may be expected, based on business needs Candidates must residein the USA and be authorized to legally work in the USA without requiring employment visa sponsorship now or in the future", "summaryDescription" : "Manager of Conversation Analysis at Authenticx. Skills: Conversation Analysis, People Leadership, Data Labeling. Manage team of analysts. Manage capacity", "postedDate" : "2026-06-14T20:04:04.432", "createdAt" : "2026-06-14T20:04:04.432", "lastUpdated" : "2026-06-16T02:29:50.027", "ingestTimestamp" : "2026-06-14T20:04:04.432", "mongoId" : "6a2c7e9e74d8ee00a095300a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Labeling methodology", "Rubric development", "Ground truth labeling", "Insights mining", "Performance standards", "Intellectual curiosity", "Critical thinking", "Conflict resolution", "Urgency", "Conversation Analysis", "People Leadership", "Data Labeling", "People management", "Methodological ownership", "Client-facing presence", "Analytical rigor", "Operational excellence", "Capacity management", "Work prioritization", "Timeline management", "Model development lifecycle", "Conversational data" ], "skillCount" : 22, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 578.0975, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305a8ef292fd229cf5293a", "title" : "Customer Experience Specialist", "company" : "Autotrader", "industry" : "E-Commerce", "salary" : { "min" : 27000.0, "max" : 29000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Manchester", "locations" : [ "Manchester" ], "timestamp" : "2026-06-16T07:31:44.563", "fingerprint" : "7d4ba7c8184b5db8d7c35ff6f52ac1e97053d9a64d14222f0dbbd3e61fd21fe7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/autotrader/jobs/4245745101", "externalId" : "4245745101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Problem solving", "Adaptability" ], "hardSkillsList" : [ "Multi-tasking", "Troubleshooting technical problems" ], "hardSkills" : [ { "name" : "Multi-tasking", "level" : "intermediate" }, { "name" : "Troubleshooting technical problems", "level" : "intermediate" } ], "majorSkills" : "Customer relationship management, Customer satisfaction, Value realization", "majorSkillsList" : [ "Customer relationship management", "Customer satisfaction", "Value realization" ], "coreResponsibilities" : "Address customer needs, Manage customer interactions, Manage customer conversations simultaneously, Create a seamless and positive journey, Resolve issues efficiently, Ensure customer satisfaction, Troubleshoot technical problems with customer adverts, Escalate complex cases to appropriate teams", "teamCollaboration" : "Collaborate with colleagues; Work together to deliver outstanding results", "domainKnowledge" : "Automotive marketplace", "domainList" : [ "automotive-marketplace" ], "domainSpecificKnowledge" : [ "Automotive marketplace" ], "toolProficiency" : [ "Live chat platform" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem solving; Troubleshooting", "outcomesObjectives" : "Contribute to 88% customer satisfaction score", "qualificationsBasic" : "Experienced in customer service, Natural verbal and written communicator, Solutions champion, Service expert, Team player, Friendly, approachable, warm, welcoming, Comfortable embracing new tools and systems", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Autotrader You’ve probably heard of Autotrader, but do you know what we’re all about?   We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.    At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.  Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.  About the job We’re on the lookout for Customer Experience Specialists to be the friendly voice of our team in our Manchester office. You’ll play a key role in helping customers lease, buy, or sell their vehicles, contributing to our brilliant 88% customer satisfaction score. Our KPIs are centred on how effectively and thoughtfully you address our customers’ needs, making your role crucial to delivering the impressive service we’re known for. The team handles an impressive 13,000 customer interactions every month across inbound calls, emails, and live chat. As part of the team, you’ll rotate between these channels throughout the week, managing an average of 50 interactions per day. Multi-tasking is a must in this role—especially on our live chat platform, where you’ll expertly manage up to three customer conversations simultaneously. Your ability to juggle multiple tasks while maintaining excellent service will make a significant impact on the overall customer experience. Our customers rely on you for a variety of needs, from leasing enquiries to guidance on advertising their vehicles. In every interaction, your goal will be to create a seamless and positive journey, resolving issues efficiently and ensuring satisfaction. You'll also troubleshoot technical problems with customer adverts, escalating complex cases to the appropriate teams to keep everything running smoothly. We know our customers have high expectations, and we’re looking for individuals who can confidently manage a high volume of queries with patience, professionalism, and a calm demeanour. If you’re ready to make a difference and thrive in a fast-paced, customer-focused environment, this could be the perfect role for you. What we're looking for Experienced in customer service, a natural verbal and written communicator who engages effortlessly with all kinds of customers, making every interaction positive and memorable Solutions champion who is driven to go the extra mile, solving problems creatively and adapting your approach to suit each unique customer Service expert that is curious to be in the know, staying up to date with our products and services to deliver the right information at the right time Team player who collaborates with colleagues, sharing updates and working together to deliver outstanding results Friendly, approachable, warm, welcoming, and always ready to create a genuine connection with every customer Someone who can display, and be proud of, our values Digital mindset - you don’t have to be an expert with technology but comfortable embracing new tools and systems During our application process, you will be asked three questions to help us learn more about you, your skills and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further Have a read of Phoebe's blog (here) to understand what it’s like working on the team, and listen to one of the managers, Nadia, on our Roadmap podcast (here), to understand how far customer service has come at Autotrader. Hours The working hours for this role are 9.00am - 5.30pm, Monday to Saturday. If you work on a Saturday or bank holiday, you will then get a day off during the week. The number of Saturdays you work can vary throughout the year and rota’s are shared well in advance so you can plan ahead. We may explore Sunday hours if the business needs us to. Benefits and more We’re offering a salary of £27,000 - £29,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. And you'll receive 28 days holiday, plus bank holidays and comprehensive private medical cover. That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more. On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad. #LI-LG1 #LI-Hybrid", "summaryDescription" : "Customer Experience Specialist at Autotrader. Skills: Customer relationship management, Customer satisfaction, Value realization. Address customer needs. Manage customer interactions", "postedDate" : "2026-06-15T23:22:23.858", "createdAt" : "2026-06-15T23:22:23.858", "lastUpdated" : "2026-06-16T07:31:44.563", "ingestTimestamp" : "2026-06-15T23:22:23.858", "mongoId" : "6a305a8ef292fd229cf5293a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Multi-tasking", "Troubleshooting technical problems", "Customer relationship management", "Customer satisfaction", "Value realization", "Customer service", "Problem solving", "Adaptability", "Automotive marketplace", "Live chat platform" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 547.5697, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c965574d8ee00a098f436", "title" : "Customer Onboarding Specialist", "company" : "evolvedMD", "industry" : "Healthcare", "salary" : { "min" : 75000.0, "max" : 90000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Dallas, TX", "locations" : [ "Dallas", "TX" ], "timestamp" : "2026-06-16T01:57:06.892", "fingerprint" : "0541fafc50580082cfcbe2f0bf9adea173775c59e368294ace3f57b083cf1bc2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.evolvedmd.com/careers?gh_jid=4705088005", "externalId" : "4705088005", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dallas", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "remote", "geo" : "32.7762719,-96.7968559" } ], "locationText" : "Dallas, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Account management", "Program leadership", "Workflow execution", "Stakeholder alignment", "Cross-functional initiatives" ], "hardSkillsList" : [ "Workflow design", "Process building" ], "hardSkills" : [ { "name" : "Workflow design", "level" : "intermediate" }, { "name" : "Process building", "level" : "intermediate" } ], "majorSkills" : "Customer onboarding, Implementation lead, Workflow design", "majorSkillsList" : [ "Customer onboarding", "Implementation lead", "Workflow design" ], "coreResponsibilities" : "Lead implementation lifecycle, Develop and manage timelines, Manage success metrics, Facilitate implementation meetings, Establish rules of engagement, Establish communication cadences, Identify risks, Proactively drive resolution, Ensure customer readiness, Educate customers on CoCM workflows, Educate customers on documentation expectations, Educate customers on billing requirements, Translate requirements into workflows, Design site-specific workflows, Ensure alignment across scheduling, Ensure alignment across referral pathways, Ensure alignment across behavioral health screening, Maintain documentation of customer workflows, Translate customer workflows into internal guidance, Train clinical teams, Build trusted relationships, Navigate multi-stakeholder environments, Partner with Clinical teams, Partner with Operations teams, Partner with Billing teams, Partner with IT teams, Partner with Talent teams, Partner with Marketing teams, Serve as bridge between customer expectations and internal, Support early ramp-up, Support workflow adoption, Identify optimization opportunities, Reinforce training, Partner with Account Management for transition", "teamCollaboration" : "Cross-functional teams; Executive stakeholders; Operational stakeholders; Clinical stakeholders; Frontline staff", "projectManagementSkills" : [ "Timeline management", "Milestone tracking" ], "domainKnowledge" : "Collaborative Care Model (CoCM); Integrated behavioral health; Health system operations; Primary care integration", "domainList" : [ "collaborative-care-model-cocm", "integrated-behavioral-health", "health-system-operations", "primary-care-integration" ], "domainSpecificKnowledge" : [ "Collaborative Care Model (CoCM)", "Integrated behavioral health", "Health system operations", "Primary care integration" ], "communicationSkills" : "Executive presence; Stakeholder communication", "documentationSkills" : "Workflow documentation", "problemSolvingSkills" : "Manage ambiguity; Build process; Risk resolution", "specialRequirements" : "Quarterly travel required, Reside in Dallas, TX area", "outcomesObjectives" : "Stakeholder alignment and executive sponsorship; Clearly documented workflows; Successful deployment and integration; High engagement and buy-in; Clinical teams prepared and confident; Smooth transition to Account Management; Early indicators of value; Identify potential barriers", "qualificationsBasic" : "3+ years Enterprise onboarding, 3+ years Strategic account management, 3+ years Healthcare implementation, 3+ years M&A integration, 3+ years Health system operations, 3+ years Enterprise account onboarding, 3+ years Strategic account management, 3+ years Health system partnership implementation, 3+ years Cross-functional enterprise program leadership, Experience with complex, multi-stakeholder organizations, Demonstrated success leading cross-functional initiatives, Executive presence and communication skills, Proven ability to manage ambiguity, Proven ability to build process from scratch", "qualificationsPreferred" : "Experience with Collaborative Care Model (CoCM), Integrated behavioral health EHR implementation experience, Experience training clinical teams, Experience partnering with healthcare systems, Experience partnering with large provider groups", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Customer Onboarding Specialist Location: This position is fully remote with quarterly travel required to support new customer implementations, site readiness activities, and in-person onboarding support. Must reside in the Dallas, TX area. The Customer Onboarding Specialist serves as the implementation lead and early partnership quarterback for new evolvedMD customers. This individual is responsible for translating contractual intent into operational reality — guiding customers through onboarding, aligning stakeholders, designing site-specific workflows, and ensuring both customer teams and evolvedMD clinical staff are prepared to successfully deliver care within the Collaborative Care Model (CoCM). This role is primarily implementation-focused, with approximately 65–70% of time dedicated to implementation ownership and workflow execution and 30–35% focused on structured training and readiness activities for both customers and internal clinical teams. Compensation First year compensation $75,000 to $90,000 annually (DOE) Metric driven bonuses $1,200 annual technology allowance 401(k) company match up to 3% Qualifications Required 3+ years of experience in one or more of the following: Enterprise onboarding Strategic account management Healthcare implementation M&A integration Health system operations Enterprise account onboarding Strategic account management Health system partnership implementation Cross-functional enterprise program leadership Experience working with complex, multi-stakeholder organizations. Demonstrated success leading cross-functional initiatives independently. Strong executive presence and communication skills. Proven ability to manage ambiguity and build process from scratch. Preferred Experience with Collaborative Care Model (CoCM) or integrated behavioral health EHR implementation experience (Athena, Epic, Cerner, etc.) Experience training clinical teams Experience partnering with healthcare systems or large provider groups What Success Looks Like Strong stakeholder alignment and executive sponsorship early in the engagement Clearly documented workflows and rules of engagement Successful deployment and integration of evolvedMD clinical team members High engagement and buy-in across practice teams Clinical teams prepared and confident at go-live Smooth transition from onboarding to Account Management Early indicators of clinical, operational, and partnership value and potential barriers Key Responsibilities Customer Implementation & Activation Lead the full implementation lifecycle from contract signature through go-live and stabilization Develop and manage timelines, milestones, and success metrics Facilitate implementation meetings with executive, operational, and clinical stakeholders Establish rules of engagement and communication cadences Identify risks early and proactively drive resolution Ensure customers meet operational, clinical, and billing readiness requirements CoCM Education & Workflow Design Educate customers on CoCM workflows, documentation expectations, and billing requirements Translate requirements into practical frontline workflows Design site-specific workflows aligned with CoCM standards and local operations Ensure alignment across scheduling, referral pathways and behavioral health screening Maintain clear documentation of customer-specific workflows Translate customer workflows into internal guidance for BHMs, Care Coordinators, Clinical Managers, and Psychiatric Consultants Train clinical teams on scheduling, documentation nuances, and communication pathways Ensure teams are prepared to operate confidently on day one Relationship Building & Cross-Functional Coordination Build trusted relationships across executives, clinical leadership, and frontline staff Navigate complex multi-stakeholder environments Partner with Clinical, Operations, Billing, IT, Talent, and Marketing teams Serve as the bridge between customer expectations and internal execution Post-Go-Live Stabilization Support early ramp-up and workflow adoption Identify optimization opportunities and reinforce training Partner with Account Management for transition into long-term ownership Core Competencies Strategic & Analytical: You understand systems, incentives, and stakeholder dynamics. You can quickly assess organizational complexity and build a plan that drives alignment and execution. Enterprise-Ready: You are comfortable engaging C-suite executives while also earning trust from practice managers and frontline staff. You adjust your communication style without losing clarity or authority. Integration-Minded: You may come from M&A integration, enterprise account onboarding, or strategic account management. You understand that the first 60–90 days define the trajectory of the partnership. Builder Mentality: This is a newly scoped role. You will not have another person in the same position to lean on. You are energized by creating structure where it doesn’t yet exist and defining best practices for the future. Value-Driven: You naturally orient conversations around outcomes, ROI, operational impact, and measurable progress—not just task completion. Highly Accountable: You take ownership of results. You are energized by moving a partnership from contract signature to successful activation. You close loops. You drive clarity. You follow through. About Us At evolvedMD, we are leading the integration of behavioral health services in modern primary care. How? We use a uniquely upfront, innovative, and ongoing approach that places our clinicians on site and in person at each of the practices we serve. As one of America’s largest and most seasoned companies dedicated to integration, we fully embed behavioral health managers into a collaborative team. evolvedMD is committed to meeting patients where they are most comfortable: whether that is in person and on site at your practice location or virtual. We offer early, comprehensive, and dedicated care to help patients achieve the best possible behavioral health outcomes. To find out more about what it’s like to work at evolvedMD, visit our Resources and News page at https://www.evolvedmd.com/resources where you can learn about our culture, leaders, innovations, and impact in the community.", "summaryDescription" : "Customer Onboarding Specialist at evolvedMD. Skills: Customer onboarding, Implementation lead, Workflow design. Lead implementation lifecycle. Develop and manage timelines", "postedDate" : "2026-06-14T20:14:18.784", "createdAt" : "2026-06-14T20:14:18.784", "lastUpdated" : "2026-06-16T01:57:06.892", "ingestTimestamp" : "2026-06-14T20:14:18.784", "mongoId" : "6a2c965574d8ee00a098f436", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 90000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Workflow design", "Process building", "Customer onboarding", "Implementation lead", "Account management", "Program leadership", "Workflow execution", "Stakeholder alignment", "Cross-functional initiatives", "Timeline management", "Milestone tracking", "Collaborative Care Model (CoCM)", "Integrated behavioral health", "Health system operations", "Primary care integration" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 530.70416, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305a46f292fd229cf4ec90", "title" : "Customer Delight Specialist", "company" : "Siete", "industry" : "Customer Delight", "salary" : { "min" : 58000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Delight Specialist in Austin, United States, with adjustments for the Food & Beverage industry and company size." }, "location" : "Austin (HQ)", "locations" : [ "Austin (HQ)" ], "timestamp" : "2026-06-16T11:46:35.910", "fingerprint" : "7c220400c86cb097f29a706ac216bb2e48787c04b4277449ff819ae2b27936c4", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/sietefoods-2/c5595ff7-28d3-4cb1-855d-6fd84ad1cc2b/apply", "externalId" : "c5595ff7-28d3-4cb1-855d-6fd84ad1cc2b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer relationship management", "Problem-solving", "Time management" ], "hardSkillsList" : [ "Customer support", "Client retention", "Onboarding processes" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Client retention", "level" : "intermediate" }, { "name" : "Onboarding processes", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Client Relationship Management", "majorSkillsList" : [ "Customer Success", "Client Relationship Management" ], "coreResponsibilities" : "Manage a portfolio of clients, Build and maintain strong client relationships, Onboard new clients effectively, Proactively identify and address client needs, Drive customer adoption and value realization, Monitor client health and satisfaction, Gather client feedback for product improvement, Collaborate with sales and product teams", "teamCollaboration" : "Sales teams; Product teams", "toolProficiency" : [ "CRM software" ], "communicationSkills" : "Client communication", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Increase customer retention; Drive customer satisfaction; Maximize customer value realization", "qualificationsBasic" : "5+ years of experience in customer-facing roles, Experience with CRM software, Excellent communication skills", "qualificationsPreferred" : "Experience in the SaaS industry, Bachelor's degree in a related field", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## Description Pop Quiz: Which phrase sounds most like you? A. “Come on in, I’m so glad you’re here!” B. “I brought snacks, just in case.” C. “Tell me everything. I’m listening.” If you answered, “All of the above!” you might be our ideal candidate for our Customer Delight Specialist position. Aside from having some pretty joyful taste in music, you also radiate positivity—like sunshine or a loving hug. In fact, if you were a candle scent, you’d be “fresh baked cookies” or “cinnamon spice” because you’re warm, inviting, and make people feel right at home. You have a natural knack for hospitality, which is why one of your favorite things to do is delight everyone you meet! If you relate to any or all of the above, you’re not afraid to truly put yourself in other people’s shoes, and you’re enthusiastic about the prospect of working with us every day to ensure that our Siete community feels seen, loved, heard, and cared for—we’d love to chat. ## About You The small stuff truly matters to you. You’re the person who can find every typo, taste every flavor note in a dish or cup of coffee, and read a room (or a chat!) like a social whiz. Known for being great with words, you’re articulate and well-spoken. And your ability to take words and create meaningful messages is magical. Plus, you’ve got a PUN-derful sense of humor! The extra mile” is a metric you use for everything you do, and you go it every time. You want people to feel heard and seen, always. Whether you’re cracking the daily Wordle, piecing together a puzzle, organizing a group chat plan, or finding the fastest way through a tricky situation, you have a natural talent for figuring things out. You love working with a team (Juntos es Mejor!), but you also value time to reflect, focus, and create on your own. “Reflection makes for better collaboration,” you always say! You’re the kind of person who leads with heart and follows through with purpose. From big projects to small moments of support, you know how to make the work meaningful and the people around you feel valued. Chatting with, listening to, and helping others brings you joy every day of the year. You’re someone who can find joy in the little things, like a freshly organized shelf or a perfectly labeled notebook, just because “there’s joy in the mundane!” Whether or not you’ve personally had to cut a food or two from your meal rotation, you understand that food allergies and dietary restrictions are serious business. You want everyone to feel welcome at the table! ## What You Will Do Act as the first point of contact for many of our customers online; fostering meaningful connections across various communication platforms (e.g., ticketing platform, social media, website chat, email, SMS, etc..). Provide thoughtful, personalized, helpful, and informative communications to customers inquiring about product ingredients and availability, store locations and distribution, and general questions about Siete. Maintain a deep understanding of Siete products. Work with cross-functional teams to understand customers by collecting and organizing customer insights, identifying and monitoring trends, and providing additional support as needed. Collaborate within a growing and multi-faceted team on shared departmental and company goals. Work with the Siete fulfillment team to ensure delightful, timely, and accurate shipments. Use your top-notch organizational skills to handle and prioritize your daily workflow. Model the Siete “do everything with love” approach to the customer experience. Develop and maintain a deep understanding of customer needs and experiences. Embody the Siete “Juntos es Mejor” culture. Require occasional, holiday, evening, and weekend availability. ## Your Experience 2+ years of previous customer service or equivalent experience is preferred. Experience in the CPG industry or equivalent related experience is a plus. Experience in customer service ticketing systems and social media platforms is a plus. Proficiency in both written and verbal Spanish is a strong plus. ## Additional Information EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy. Please view our Pay Transparency Statement", "summaryDescription" : "Customer Delight Specialist at Siete. Skills: Customer Success, Client Relationship Management. Manage a portfolio of clients. Build and maintain strong client relationships", "postedDate" : "2026-06-15T14:47:33.348", "createdAt" : "2026-06-15T14:47:33.348", "lastUpdated" : "2026-06-16T11:46:35.910", "ingestTimestamp" : "2026-06-16T03:22:06.628", "mongoId" : "6a305a46f292fd229cf4ec90", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Customer support", "Client retention", "Onboarding processes", "Customer Success", "Client Relationship Management", "Customer relationship management", "Problem-solving", "Time management", "CRM software" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 527.7372, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca61c74d8ee00a09b9a32", "title" : "Accounts Receivable Client Onboarding And Customer Specialist", "company" : "AlphaSense", "industry" : "SaaS", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline compensation for a Junior Accounts Receivable Client Onboarding and Customer Specialist in Pune, India, adjusted for the technology industry and company size." }, "location" : "Pune", "locations" : [ "Pune" ], "timestamp" : "2026-06-16T06:40:20.426", "fingerprint" : "3f2eecf6e2d5d1fd3fff78af1615c0178375c0f764c90ada871109e2c6f438eb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/alphasense/jobs/8585343002", "externalId" : "8585343002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pune", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Pune, India", "technicalSkills" : "Excel", "professionalSkills" : [ "Client onboarding", "Vendor onboarding", "Contract review", "Billing issues", "Account reconciliations" ], "hardSkillsList" : [ "AR process", "O2C process", "Collections process", "Invoice resubmission", "Vendor records", "Tax certificates", "Bank verification", "TIN validation", "Sales order audit", "Invoice audit", "Billing system maintenance", "Account reconciliation" ], "hardSkills" : [ { "name" : "AR process", "level" : "intermediate" }, { "name" : "O2C process", "level" : "intermediate" }, { "name" : "Collections process", "level" : "intermediate" }, { "name" : "Invoice resubmission", "level" : "intermediate" }, { "name" : "Vendor records", "level" : "intermediate" }, { "name" : "Tax certificates", "level" : "intermediate" }, { "name" : "Bank verification", "level" : "intermediate" }, { "name" : "TIN validation", "level" : "intermediate" }, { "name" : "Sales order audit", "level" : "intermediate" }, { "name" : "Invoice audit", "level" : "intermediate" }, { "name" : "Billing system maintenance", "level" : "intermediate" }, { "name" : "Account reconciliation", "level" : "intermediate" } ], "majorSkills" : "Accounts Receivable, Client Onboarding, Customer Specialist", "majorSkillsList" : [ "Accounts Receivable", "Client Onboarding", "Customer Specialist" ], "coreResponsibilities" : "Handle new email threads, Process routine questions, Manage vendor onboarding requests, Escalate internal requests, Complete banking forms, Provide financial documentation, Manage W9s, Manage Tax Certificates, Manage cases requiring escalation, Resubmit invoices, Respond to urgent escalations, Flag urgent escalations internally, Ensure open cases are managed, Action assigned cases, Own vendor onboarding process, Review vendor records, Validate vendor records, Maintain vendor records, Provide W-9, Provide 10F forms, Provide NO PE certificates, Provide banking information, Provide COI, Provide TRC, Create vendors in procurement systems, Perform bank verification, Perform TIN validation, Review contract data, Review SFDC data, Audit sales orders, Audit invoices, Ensure successful invoice delivery, Meet client invoicing requirements, Ensure compliance with company policies, Understand contract structure, Understand billing practices, Understand customer policies, Resolve simple billing issues, Flag cases for internal audit, Maintain accounts receivable records, Ensure aging is up to date, Apply credits, Apply collections, Account for uncollectible amounts, Clear miscellaneous differences, Perform account reconciliations, Maintain billing system, Generate invoices, Ensure timely invoicing, Resolve client invoicing issues, Interface with sales teams, Interface with customer delivery teams, Ensure compliance with client systems, Support monthly close, Support Finance team", "teamCollaboration" : "Interface with sales teams; Interface with customer delivery teams; Support Finance team", "domainKnowledge" : "Accounts Receivable; O2C; Collections process; Billing practices; Customer policies; Financial documentation; Tax certificates; Vendor onboarding", "domainList" : [ "accounts-receivable", "o2c", "collections-process", "billing-practices", "customer-policies", "financial-documentation", "tax-certificates", "vendor-onboarding" ], "domainSpecificKnowledge" : [ "Accounts Receivable", "O2C", "Collections process", "Billing practices", "Customer policies", "Financial documentation", "Tax certificates", "Vendor onboarding" ], "toolProficiency" : [ "SAP", "Oracle", "Ariba", "Coupa", "Tungsten", "Ramp", "Wise", "NetSuite", "Salesforce", "Maxio", "Sage Intacct" ], "communicationSkills" : "Oral communication; Written communication", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "NY or EST shift hrs, 2 pm to 11 pm IST, Extended hours required", "qualificationsBasic" : "1 years’ experience in AR, 1 years’ experience in O2C, 1 years’ experience in collections process", "qualificationsPreferred" : "Advanced proficiency in Excel, Experience with Maxio, Experience with NetSuite, Experience with Sage Intacct, Experience with Salesforce", "workSiteFlexibility" : "Onsite", "rawDescription" : "About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S the candidate will work as the primary point of contact for all new email threads to ensure routine questions and vendor onboarding requests are dealt with in a timely manner or escalated internally where appropriate. Existing threads will be assigned and connected to the dedicated AR Lead or Biller where applicable and appropriate. Some specific responsibilities include but are not limited to: The Queue Specialist will handle the completion of Banking Forms and provide other such Financial documentation such as W9’s, Tax Certificates, etc. – any forms requiring internal escalation, the Queue Specialist will manage the corresponding case until the client or internal contact is provided what is needed. The Queue Specialist will resubmit invoices through the billing system by email or by vendor portal as needed if the client provides updated billing information post sale/renewal. The Queue Specialist will respond to urgent escalation requests and flag internally the appropriate party for support, where needed. The Queue Specialist will ensure all open cases are being managed by the team and actioned in a timely manner, once assigned. Vendor Onboarding: The Queue Specialist will own the process of vendor onboarding for AlphaSense and its clients, including but not limited to: Review, validate, and maintain vendor records, legal names, tax IDs, addresses, and contact information. Provide documents such as W-9, 10F forms, NO PE certificates, banking information, COI, TRC etc. Ensure accurate vendor creation in procurement systems (SAP, Oracle, Ariba, Coupa, Tungsten, Ramp, Wise etc Different client portal from different geographical locations). Perform high-importance confirmations including bank verification and TIN validation. Hands on Experience in NetSuite and Salesforce. Contract Review: Review contract and SFDC data, audit sales orders and invoices within the billing system and ensure they are delivered successfully to clients (and meet client requirements). Ensures compliance with company policies and procedures. Understanding contract structure, billing practices, and customer policies from both a customer-facing and a finance department perspective; Must be able to resolve simple billing issues without escalation and know when to flag a case for internal audit by the biller and management team per specified protocols. Note : We are looking for candidate who is ready to work in NY or EST shift hrs that is 2 pm to 11pm IST Immediate Joiners will be preferred. Skills And Requirements Minimum 1 years’ experience in AR, O2C and collections process, whether directly as a biller, a collections specialist or a queue management specialist. Advanced proficiency in Excel is encouraged. Strong analytical skills are essential; the ideal candidate will have a keen eye for detail and will not allow emails or cases to fall through the cracks. Strong oral and written communication skills in English with the ability to effectively gather and convey information via e-mail or phone with people located in other non-local offices and in different time zones. Experience with Maxio, NetSuite, Sage Intacct and Salesforce will be preferred. The ideal candidate will be a self-motivated, proactive, deadline-oriented, fast learner, who is an organized, dedicated, flexible, hands-on team player with excellent problem-solving skills. \"Roll-up-the-sleeves\" approach is required. Comfortable in an unstructured, dynamic, fast-paced environment. Extended hours required during peak business periods – financial close, audit periods, and as required by management. Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared. Perform account reconciliations (with banks and payment gateways). Maintain the billing system. Generate invoices and account statements as needed upon request. Monitor and collect accounts receivable email queue; strengthen and grow relationships with clients by communicating with customers regarding past-due accounts and ensuring the AR Lead responsible for primary outreach is keeping to their queue. Support other accounting and finance team members and assist in general financial management and analysis. Proficiency with Microsoft Office (Excel, Word, etc) and Google Drive. Ability to work independently, and exercise integrity and confidentiality in handling information. Ensure accurate and timely invoicing through the resolution of client invoicing issues. Interface with the sales, and customer delivery teams in the field. Ensure compliance with client systems. Timely and efficient monthly close through the support of the Finance team on any ad hoc requests that require time sensitive attention and support from the Billing & Collections team the Specialist may be able to assist on. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.", "summaryDescription" : "Accounts Receivable Client Onboarding And Customer Specialist at AlphaSense. Skills: Accounts Receivable, Client Onboarding, Customer Specialist. Handle new email threads. Process routine questions", "postedDate" : "2026-06-14T19:19:56.525", "createdAt" : "2026-06-14T19:19:56.525", "lastUpdated" : "2026-06-16T06:40:20.426", "ingestTimestamp" : "2026-06-14T19:19:56.525", "mongoId" : "6a2ca61c74d8ee00a09b9a32", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "AR process", "O2C process", "Collections process", "Invoice resubmission", "Vendor records", "Tax certificates", "Bank verification", "TIN validation", "Sales order audit", "Invoice audit", "Billing system maintenance", "Account reconciliation", "Accounts Receivable", "Client Onboarding", "Customer Specialist", "Client onboarding", "Vendor onboarding", "Contract review", "Billing issues", "Account reconciliations", "O2C", "Billing practices", "Customer policies", "Financial documentation", "SAP", "Oracle", "Ariba", "Coupa", "Tungsten", "Ramp", "Wise", "NetSuite", "Salesforce", "Maxio", "Sage Intacct" ], "skillCount" : 35, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 520.46716, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305ab7f292fd229cf54b6d", "title" : "Sales Representative – Telehealth (Patient Conversion)", "company" : "Lumimeds", "industry" : "Healthcare", "salary" : { "min" : 48000.0, "max" : 72000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Sales Representative in the Healthcare industry in Bulgaria, adjusted for remote work and company size." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T08:29:52.994", "fingerprint" : "543c355b8ebe03858378c848090816575ca04127a3ae08ce0db33feb423166d1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/lumimeds/jobs/4286528009", "externalId" : "4286528009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About LumiMeds LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up. As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive. We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction. About the Role We’re hiring a Sales Representative to drive patient growth through both warm inbound lead conversion and outbound outreach. You will own the full conversion journey — from first touch to scheduled calls. This role requires both: Consultative selling skills for inbound leads Confidence and persistence for outbound calling and follow-up This is not a passive, script-heavy call center role. It requires initiative, accountability, and comfort working independently in a remote startup environment. What You Will Do Convert warm inbound leads Conduct outbound calls to re-engage cold or inactive leads Proactively reach out to potential patients through structured outbound campaigns Engage via phone, SMS, chat, and email Educate patients using approved, non-clinical messaging Handle objections with empathy and confidence Manage your own pipeline and prioritize follow-ups Maintain accurate CRM documentation Meet and exceed daily, weekly, and monthly conversion and activity KPIs Collaborate with care and operations teams for seamless onboarding This is a phone-heavy role requiring strong follow-up discipline and consistent activity levels. Why You Should Work Here Base + uncapped commission (performance-driven earning potential) Fully remote position Direct impact in one of the fastest-growing sectors in healthcare Startup culture where performance is recognized and rewarded We reward results, ownership, and execution. How You Will Contribute Drive revenue growth through both inbound and outbound sales efforts Increase patient conversion rates Improve follow-up systems to reduce lead drop-off Help refine outreach messaging and sales processes as we scale Maintain strong pipeline hygiene and reporting This Describes You 3+ years of sales experience (inside sales, telesales, or high-ticket sales) Proven remote sales experience (required) Comfortable making 50+ calls per day when needed Experience in telehealth, healthtech, SaaS, DTC, or wellness preferred Strong hunter mentality with consultative selling ability Track record of meeting or exceeding sales targets Highly organized and self-motivated Professional-level English communication skills Comfortable working U. S. business hours Proficient with CRM systems, Slack, Dialpad, and spreadsheets Note: Kindly send a Loom Video 30-sec of Self Introduction and Relevant Sales Experience. How to Apply If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role. This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps. LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values. Please note: This role requires professional-level English communication and availability to work U. S. business hours.", "summaryDescription" : "Sales Representative – Telehealth (Patient Conversion) at Lumimeds", "postedDate" : "2026-06-15T23:27:20.342", "createdAt" : "2026-06-15T23:27:20.342", "lastUpdated" : "2026-06-16T08:29:52.994", "ingestTimestamp" : "2026-06-15T23:27:20.342", "mongoId" : "6a305ab7f292fd229cf54b6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 520.0506, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305ab7f292fd229cf54b6f", "title" : "Sales Representative – Telehealth (Patient Conversion)", "company" : "Lumimeds", "industry" : "Healthcare", "salary" : { "min" : 48000.0, "max" : 72000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Sales Representative in the Healthcare industry in Bulgaria, adjusted for remote work and company size." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T06:40:36.844", "fingerprint" : "61ea1be86804276af712979bb4acf07b3e466abd39d78a7080b40c60b71919af", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/lumimeds/jobs/4286523009", "externalId" : "4286523009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About LumiMeds LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up. As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive. We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction. About the Role We’re hiring a Sales Representative to drive patient growth through both warm inbound lead conversion and outbound outreach. You will own the full conversion journey — from first touch to scheduled calls. This role requires both: Consultative selling skills for inbound leads Confidence and persistence for outbound calling and follow-up This is not a passive, script-heavy call center role. It requires initiative, accountability, and comfort working independently in a remote startup environment. What You Will Do Convert warm inbound leads Conduct outbound calls to re-engage cold or inactive leads Proactively reach out to potential patients through structured outbound campaigns Engage via phone, SMS, chat, and email Educate patients using approved, non-clinical messaging Handle objections with empathy and confidence Manage your own pipeline and prioritize follow-ups Maintain accurate CRM documentation Meet and exceed daily, weekly, and monthly conversion and activity KPIs Collaborate with care and operations teams for seamless onboarding This is a phone-heavy role requiring strong follow-up discipline and consistent activity levels. Why You Should Work Here Base + uncapped commission (performance-driven earning potential) Fully remote position Direct impact in one of the fastest-growing sectors in healthcare Startup culture where performance is recognized and rewarded We reward results, ownership, and execution. How You Will Contribute Drive revenue growth through both inbound and outbound sales efforts Increase patient conversion rates Improve follow-up systems to reduce lead drop-off Help refine outreach messaging and sales processes as we scale Maintain strong pipeline hygiene and reporting This Describes You 3+ years of sales experience (inside sales, telesales, or high-ticket sales) Proven remote sales experience (required) Comfortable making 50+ calls per day when needed Experience in telehealth, healthtech, SaaS, DTC, or wellness preferred Strong hunter mentality with consultative selling ability Track record of meeting or exceeding sales targets Highly organized and self-motivated Professional-level English communication skills Comfortable working U. S. business hours Proficient with CRM systems, Slack, Dialpad, and spreadsheets Note: Kindly send a Loom Video 30-sec of Self Introduction and Relevant Sales Experience. How to Apply If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role. This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps. LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values. Please note: This role requires professional-level English communication and availability to work U. S. business hours.", "summaryDescription" : "Sales Representative – Telehealth (Patient Conversion) at Lumimeds", "postedDate" : "2026-06-15T23:22:59.342", "createdAt" : "2026-06-15T23:22:59.342", "lastUpdated" : "2026-06-16T06:40:36.844", "ingestTimestamp" : "2026-06-15T23:22:59.342", "mongoId" : "6a305ab7f292fd229cf54b6f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 519.89966, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a308069f292fd229c065519", "title" : "Customer Care Specialist", "company" : "Universal Audio", "industry" : "Manufacturing", "salary" : { "min" : 38000.0, "max" : 57000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Care Specialist in Bulgaria, adjusted for the technology industry and remote work." }, "location" : "Scotts Valley, California, United States", "locations" : [ "Scotts Valley", "California", "United States" ], "timestamp" : "2026-06-16T09:22:28.989", "fingerprint" : "7a7bdc569cf6a17ef92a907b12ee5f85d7dd7c3801668d582f966400f27f9efc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/universalaudio/jobs/4704005005", "externalId" : "4704005005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "technicalSkills" : "Windows, MAC, UAD-2, Apollo, UA Console, LUNA", "professionalSkills" : [ "Customer service principles", "Computer system configuration", "Troubleshooting" ], "hardSkillsList" : [ "Product installation support", "Configuration troubleshooting", "Service request processing", "Warranty standards", "Sales returns", "RMA processing", "Account issue resolution", "Online purchase research", "Recording technology", "Computer applications", "Recording studio hardware", "Software signal routing", "Modern recording techniques", "Music production", "Sound design", "Principles of sound", "Guitar rig configuration", "Pedal board setup", "Effects setup" ], "softSkillsList" : [ "Tolerant", "Empathetic" ], "hardSkills" : [ { "name" : "Product installation support", "level" : "intermediate" }, { "name" : "Configuration troubleshooting", "level" : "intermediate" }, { "name" : "Service request processing", "level" : "intermediate" }, { "name" : "Warranty standards", "level" : "intermediate" }, { "name" : "Sales returns", "level" : "intermediate" }, { "name" : "RMA processing", "level" : "intermediate" }, { "name" : "Account issue resolution", "level" : "intermediate" }, { "name" : "Online purchase research", "level" : "intermediate" }, { "name" : "Recording technology", "level" : "intermediate" }, { "name" : "Computer applications", "level" : "intermediate" }, { "name" : "Recording studio hardware", "level" : "intermediate" }, { "name" : "Software signal routing", "level" : "intermediate" }, { "name" : "Modern recording techniques", "level" : "intermediate" }, { "name" : "Music production", "level" : "intermediate" }, { "name" : "Sound design", "level" : "intermediate" }, { "name" : "Principles of sound", "level" : "intermediate" }, { "name" : "Guitar rig configuration", "level" : "intermediate" }, { "name" : "Pedal board setup", "level" : "intermediate" }, { "name" : "Effects setup", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Tolerant" }, { "name" : "Empathetic" } ], "majorSkills" : "Customer care support, Product troubleshooting, Customer satisfaction", "majorSkillsList" : [ "Customer care support", "Product troubleshooting", "Customer satisfaction" ], "coreResponsibilities" : "Assist customers with inquiries, Provide product installation support, Troubleshoot Windows and MAC computers, Configure Windows and MAC systems, Troubleshoot DAWs, Generate knowledge base entries, Create video tutorials, Communicate with customers via telephone, Communicate via chat, Respond to online requests, Respond to service requests, Meet department metrics, Handle customer complaints, Resolve customer complaints, Escalate customer complaints, Achieve satisfaction scores, Obtain relevant information, Evaluate relevant information, Process replacement parts orders, Provide presales product information, Provide presales service information, Resolve account issues, Research online purchases, Coordinate with internal departments, Provide Return Material Authorizations, Adhere to warranty standards, Adhere to internal policies, Process approved sales returns, Coordinate RMA handling, Coordinate service requirements", "teamCollaboration" : "Coordinate with internal departments", "domainKnowledge" : "Guitar products; Connected digital interfaces; Analog equipment; Online store; Recording studio hardware; Software signal routing; Modern recording techniques; Music production; Sound design; Principles of sound; Guitar rig configuration; Pedal board setup; Effects setup", "domainList" : [ "guitar-products", "connected-digital-interfaces", "analog-equipment", "online-store", "recording-studio-hardware", "software-signal-routing", "modern-recording-techniques", "music-production", "sound-design", "principles-of-sound", "guitar-rig-configuration", "pedal-board-setup", "effects-setup" ], "domainSpecificKnowledge" : [ "Guitar products", "Connected digital interfaces", "Analog equipment", "Online store", "Recording studio hardware", "Software signal routing", "Modern recording techniques", "Music production", "Sound design", "Principles of sound", "Guitar rig configuration", "Pedal board setup", "Effects setup" ], "toolProficiency" : [ "DAW", "Cubase", "Pro Tools", "Nuendo", "Ableton Live", "Logic Pro" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Knowledge base entries; Video tutorials", "problemSolvingSkills" : "Problem analysis; Problem-solving; Troubleshooting", "specialRequirements" : "Work overtime, Work weekends", "outcomesObjectives" : "Achieve high customer satisfaction", "qualificationsBasic" : "High school diploma or equivalent, Experience with UAD-2/Apollo hardware, Experience with UA Software: Console and LUNA, Ability to lift 20 pounds, Ability to sit for extended periods, Access to high speed internet, Appropriate workspace at residence, Reliable transportation", "qualificationsPreferred" : "Formal recording technology education", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Department: Customer Care Location: Remote Universal Audio is looking for a talented Customer Care Specialist I to join our growing team. This person will provide pre and post-sale customer care support for UA’s product line of connected digital interfaces, guitar products, analog equipment and on-line store. The ideal candidate for this position will have extensive knowledge of guitar products, support and lore. This is done via online request, telephone support and via self-service tools. Responsibilities Assist all Universal Audio customers and incoming inquiries as required Provide UA product installation support and troubleshooting for Windows and MAC based computers Provide configuration and troubleshooting of Windows and MAC based computer systems and DAWs to customers Generate knowledge base entries, both written and in video tutorial formats Communicate directly with customers either by telephone, chat, online requests, or service requests Respond to customer inquiries, complaints, and service requests within specified department metrics Handle and resolve or appropriately escalate customer complaints to achieve high customer satisfaction interaction scores Obtain and evaluate all relevant information to handle inquiries and complaints Process replacement parts orders Provide customers with presales product and service information Provide support to customers to help resolve potential account issues, including research of online purchases Communicate and coordinate with internal departments as required Provide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns Coordinate the handling of RMA, and service requirements through the distribution channel Qualifications Communication skills – English, verbal and written. In addition, region specific language as required by position. Problem analysis and problem-solving Attention to detail and accuracy Ability to translate support transactions and provide data collection to categorize interactions Adaptable, initiative, tolerant, empathetic, and with a positive approach to customer’s needs Experience with use of UAD-2/Apollo hardware products. Experience with UA Software: UA Console and LUNA recording software. Ability to lift 20 pounds Must be able to sit for extended periods Available to work overtime and weekends when required. Have access to high speed internet connection to accommodate working remotely Have an appropriate workspace in your residence, when applicable Have reliable transportation, when applicable Education / Experience High school diploma, general education degree or equivalent work experience. Formal recording technology education desirable Advanced Knowledge of customer service principles and practices Advanced Knowledge of configuring and troubleshooting Windows and MAC based computers Knowledge of relevant computer applications “DAW” for use with Universal Audio products (i. e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.) Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques Knowledge of music production, sound design, basic principles of sound Knowledge of guitar rig configuration, signal routing, pedal board set up, and effects Compensation: California Hourly Rate of Pay is $20.10 - $23.27 per hour Base salary/hourly rate of pay will be based on the cost of labor for the city/state in which the new hire resides, at the time of hire UA offers competitive benefits: Profit sharing, Medical/Dental/Vision, 401K Safe Harbor Contribution, Stock Options, Flexible time-off (PTO/Sick Leave/Company Holiday Time-off), etc. UA Mission: We exist to thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship, freeing the songs inside and allowing you to sound like the records you love. UA Vision: In the future, music makers around the world will trust Universal Audio as a friend and creative partner, inspiring them to craft amazing records as naturally as playing their first instrument or singing their favorite song. The best home, project, and professional studios will feature most of the UA equipment from floor to ceiling — ranging from audio interfaces and guitar gear to microphones and software — all of it working together to deliver unrivaled sonics and operational symphony. Our customers will eagerly await each new UA product like a hit record or blockbuster movie, trusting that it may spark them to create the best music of their lives. In doing so, UA will become revered worldwide as the way that music is made. Universal Audio is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. UA also prohibits harassment of applicants or employees based on these protected categories.", "summaryDescription" : "Customer Care Specialist at Universal Audio. Skills: Customer care support, Product troubleshooting, Customer satisfaction. Assist customers with inquiries. Provide product installation support", "postedDate" : "2026-06-16T01:20:25.646", "createdAt" : "2026-06-16T01:20:25.646", "lastUpdated" : "2026-06-16T09:22:28.989", "ingestTimestamp" : "2026-06-16T01:20:25.646", "mongoId" : "6a308069f292fd229c065519", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Product installation support", "Configuration troubleshooting", "Service request processing", "Warranty standards", "Sales returns", "RMA processing", "Account issue resolution", "Online purchase research", "Recording technology", "Computer applications", "Recording studio hardware", "Software signal routing", "Modern recording techniques", "Music production", "Sound design", "Principles of sound", "Guitar rig configuration", "Pedal board setup", "Effects setup", "Tolerant", "Empathetic", "Customer care support", "Product troubleshooting", "Customer satisfaction", "Customer service principles", "Computer system configuration", "Troubleshooting", "Guitar products", "Connected digital interfaces", "Analog equipment", "Online store", "DAW", "Cubase", "Pro Tools", "Nuendo", "Ableton Live", "Logic Pro" ], "skillCount" : 37, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 505.70618, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307a33f292fd229c039287", "title" : "Customer Support Specialist", "company" : "1stdibs. com", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in New York, USA, with 1+ years of experience in the E-Commerce industry, adjusted for company size and specific location." }, "location" : "New York, NY, United States", "locations" : [ "New York", "NY", "United States" ], "timestamp" : "2026-06-16T14:29:00.616", "fingerprint" : "6f84fb69c11772d2a5d17652a3768f919ea2dc6c70c27639a9f95044d550efb0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.1stdibs.com/about/careers/apply/?gh_jid=8007214", "externalId" : "8007214", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "experienceMinYears" : 1, "coreResponsibilities" : "Focus on customer relationships, Focus on retention, Focus on satisfaction, Focus on value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests. 1stDibs is seeking a Customer Support Specialist. You will be tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Customer Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team! Shift is Mon - Fri, 9AM - 6PM local time What you’ll do: Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat Resolve customer issues using critical thinking and customer support skills Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries Support Sales and Account Managers with all aspects of their customer and dealer relationships Communicate procedures, policies and effectively manage expectations Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.) What you'll bring: 1+ years of experience in fast-paced customer service, account management, or e-commerce environment Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions Able to patiently handle escalated clients in a calm manner and diffuse challenging situations Strong time management skills and the ability to prioritize Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems Always thinking about the department/company goals and always willing to step up and help out Experience with SalesForce and/or other CRM systems Nice To Have: Luxury goods experience a strong plus Bi-lingual in French, Spanish, Italian or German is a plus but not required Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Tri-State Pay Range $24.50—$27 USD Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Denver Pay range $22—$25 USD 1stDibs is an Equal Opportunity Employer The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries. Total Compensation Statement 1stDibs views the value of the employees’ compensation package in its totality. The package may comprise base salary, variable compensation (either equity or cash, where applicable), and health and work-life benefits, and is reviewed annually. Ultimately, we'll determine your pay based on your location, experience, and other job-related factors. Benefits (US based positions) Competitive medical/dental/vision benefits, including a $0 single medical plan, with HSA employer contributions. Health plan includes gender affirmation and infertility care. We are flexible with our PTO. We generally expect employees take around 15 days/year. All employees enjoy ownership in 1stDibs in RSUs, through new hire grants, and/or annual refresh grants, if eligible. The choice to work in our New York headquarters, with monthly in-office meals and mixers, and happy hours, and/or the option to work completely remotely. We truly prioritize flexibility for all employees. Fully paid wellness benefits, including One Medical membership and WellHub. Fully paid parental leave, leave to care for a family member, and bereavement leave, including reproductive loss. Company match of donations to 501c3 charities, up to $250/year. Full benefits package includes FSA, life and disability insurance, EAP, commuter benefits, and more.", "summaryDescription" : "Customer Support Specialist at 1stdibs. com. Focus on customer relationships. Focus on retention", "postedDate" : "2026-06-16T01:16:46.000", "createdAt" : "2026-06-16T01:16:46.000", "lastUpdated" : "2026-06-16T14:29:00.616", "ingestTimestamp" : "2026-06-16T01:16:46.000", "mongoId" : "6a307a33f292fd229c039287", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 499.05774, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30601df292fd229cf85e19", "title" : "Customer Care Specialist", "company" : "Kinexus Group", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Customer Care Specialist in Benton Harbor, United States, adjusted for mid-seniority and the non-profit industry." }, "location" : "330 West Main Street, Benton Harbor MI 49022", "locations" : [ "330 West Main Street", "Benton Harbor MI 49022" ], "timestamp" : "2026-06-16T07:00:19.414", "fingerprint" : "f21c073b090d2b808a646d70224cc45920a3bc80f31a8dc4325a376837e5375e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/kinexus/jobs/8592820002", "externalId" : "8592820002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Benton Harbor", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.1167065,-86.4541894" } ], "locationText" : "Benton Harbor, Michigan, United States", "rawDescription" : "OUR ORGANIZATION: Kinexus Group, recognized as one of Nonprofit Times 2017, 2018, 2019, 2020, 2021, 2022 and 2026 Best Nonprofits to Work For, is a cutting-edge community development organization with growing initiatives to create an economically thriving Michigan. We are change agents who create solutions for business, workforce, and community challenges to promote economic vitality. OUR TEAM: The Michigan Works Team is made up of dedicated professionals whose role is to develop the local workforce and build a talent pipeline to meet current and future needs of employers in the area. At the same time, we are helping jobseekers in our community find sustainable employment. Customers and visitors come to our office (what we call - the One Stop) with many different skill levels and work with our specialists through coaching, scholarships for classroom training in high demand occupations, and on-the-job training opportunities. We work closely with local businesses to connect jobseekers to multiple types of employment from entry level work to professional careers. OUR DESIRED OUTCOMES: As the first line of contact visitors have with Michigan Works!, the Customer Care Specialist is expected to be courteous, friendly, helpful and presentable at all times. The primary function of the Specialist is to assist with day-to-day operations of the Michigan Works! service center through the provision of excellent customer service. This is accomplished by educating customers on new and existing Michigan Works! services, education of the Unemployment Insurance process, addressing customer inquiries, and providing referrals to local resources. The Customer Care Specialist is required to be knowledgeable of core services and refers customers/visitors to Michigan Works! programs and initiatives to assist customers with employment and career goals. Secondary functions of this role include providing administrative, clerical and functional support to the Michigan Works! talent team. WHAT WE EXPECT FROM YOU: The Customer Care Specialist is a crucial player within Michigan Works! Team. We are working with a diverse population connecting individuals to community resources. Therefore, it is critical that Specialists are knowledgeable of the community and possess general information on services provided by imbedded partners within the center. We are assisting with barriers to employment and connecting individuals with resources to reach self-sufficiency. A Customer Care Specialist will have outstanding communication skills as well as a strong ability to multi-task providing resolution for a multitude of situations that may arise and the ability to direct visitors to appropriate locations. Ensure timely opening and closure of the Michigan Works! service center Understand all Michigan Works! Programs and services to better answer job seeker questions and to triage individuals to their next experience with Michigan Works! Gain a thorough understanding of the Wagner-Peyser Act and all program and performance requirements Provide excellent customer services to all customers in a friendly, courteous and uplifting manner Have up to date knowledge about the Michigan Works! services and respond to all customer inquiries accordingly Improve the customer experience by ensuring all customers are attended to promptly and their challenges are resolved Ensure all Michigan Works! policies and procedures, code of conduct and guidelines are followed Inform/suggest existing and new services to customers/visitors/callers Utilize database to perform outreach connections to individuals that have visited the one-stop Provide information and navigation assistance with Michigan Talent Connect accounts and Unemployment Insurance Help customers navigate use of technology: including but not limited to; access to the internet, creating emails and contacting area resources Ensure that customers’ confidential information is properly protected and only used for official purposes Suggest effective ways through which the Michigan Works! service center can further promote services and increase customer satisfaction Assist with data entry and administrative support to talent team staff as time allows Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge for the improvement of operations and customers’ experience Strong collaboration skills and ability to work with multiple teams within Kinexus Group to streamline services, and maximize all resources in support of the right service at the right time Model the way for a common purpose and shared consciousness under our Team of Teams approach. Accountability to align with the mission, vision and values of Kinexus Group Live our values - be bold, be inspirational, be entrepreneurial and be inclusive. Continuous quality improvement Other duties as assigned MINIMUM REQUIREMENTS: Bachelor’s Degree or equivalent professional experience in business, human services, workforce development, or a related field Strong interpersonal and communication skills Passionate about serving others and the community Knowledgeable of the community and services offered by imbedded partners within the one-stop Capability to work in a team environment Ability to organize, prioritize, and maintain confidentiality Solid computer skills and ability in Microsoft, Excel, Power Point and virtual meeting platforms (ex: Google Hangout, Zoom) Ability to adapt to change and work in a fast-paced environment Strong critical thinking and problem-solving skills PREFERRED EXPERIENCE: Two years of professional experience in business, social services, workforce development, or a related field Spanish bilingual ability PHYSICAL REQUIREMENTS: Must be able to lift to 25 pounds at times. Must be willing and able to travel approximately 30% of the time between Berrien, Cass, and Van Buren counties. WORK ENVIRONMENT: Competitive salary & benefits Opportunities for development, growth and giving back WHAT YOU CAN EXPECT FROM US: A robust onboarding experience to integrate you into our team. Team of Teams training in support of the organizational strategies. Job training and development to ensure you are established and growing in your role. Cross Operational Meetings with your peers. Exceptional benefits. Be a part of transformational change in Michigan. We have unique culture that requires individuals to be BOLD, INSPIRATIONAL, ENTREPRENEURIAL and INCLUSIVE. We spend more waking hours with each other than we do with family or friends, so finding someone that adds to our culture is extremely important. Kinexus Group is an Equal Opportunity Employer/Program. Auxiliary aids, reasonable accommodations and/or services are available upon request for individuals with disabilities. Michigan Relay Center: 711 Voice and TDD. Kinexus is a partner of American Job Centers.", "summaryDescription" : "Customer Care Specialist at Kinexus Group", "postedDate" : "2026-06-15T23:24:55.447", "createdAt" : "2026-06-15T23:24:55.447", "lastUpdated" : "2026-06-16T07:00:19.414", "ingestTimestamp" : "2026-06-15T23:24:55.447", "mongoId" : "6a30601df292fd229cf85e19", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 496.8096, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Non-Profit", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306006f292fd229cf84698", "title" : "Customer Experience Specialist", "company" : "Access Systems", "industry" : "Technology", "salary" : { "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Waukee, Iowa, United States", "locations" : [ "Waukee", "Iowa", "United States" ], "timestamp" : "2026-06-16T06:41:42.824", "fingerprint" : "2d400010421e410bee08587195faefca04febe098c9f8453bebc2fbf26138e47", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/accesssystemsadminsales/jobs/5164638007", "externalId" : "5164638007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Waukee", "state" : "Iowa", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.6118485,-93.8845129" } ], "locationText" : "Waukee, Iowa, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "coreResponsibilities" : "Support customer communication, Support customer follow-up, Connect with customers by phone, Connect with customers by email, Partner with Account Managers, Coordinate follow-up, Maintain accurate customer records, Maintain activity notes", "teamCollaboration" : "Partner with Account Managers", "documentationSkills" : "Documenting customer interactions; Documenting updates", "continuousLearning" : "Continuous Training Opportunities; Career Advancement", "problemSolvingSkills" : "Manage multiple customer requests; Follow through to resolution", "qualificationsBasic" : "1-3 years customer service experience, 1-3 years administration experience, 1-3 years office support experience, Manage multiple customer requests, Follow through to resolution, Attention to detail documenting interactions, Attention to detail documenting updates", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Type: Full-Time Job Location: Onsite – Waukee Office Hours: Monday-Friday, 8am-5pm Access Systems, a dynamic and fast-growing company, is hiring a Customer Experience Specialist, to support our customers and ensure consistent, high-quality experience. This is a customer-facing support role focused on communication, follow-up, and keeping day-to-day requests moving. Compensation up to $24/hour based on experience. What You’ll Be Doing: Support customer communication and follow-up tied to quotes, orders, and ongoing requests. Connect with customers by phone and email for check-ins, updates, and routine needs. Partner with Account Managers to help coordinate follow-up and keep communication consistent. Maintain accurate customer records and activity notes in our systems. What We’re Looking for: 1-3 years of experience in customer service, administration, or office support. Ability to manage multiple customer requests and follow through to resolution. Strong attention to detail when documenting customer interactions and updates. Join Our Team and Enjoy: Full Benefits Package, including Medical, Dental, and Vision Insurance. Matching 401(k) Retirement Savings Plan. Continuous Training Opportunities and Career Advancement. Company Events, Team Events, Holiday Banquets, and Incentive Trips. Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more. At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.", "summaryDescription" : "Customer Experience Specialist at Access Systems. Support customer communication. Support customer follow-up", "postedDate" : "2026-06-15T23:21:29.516", "createdAt" : "2026-06-15T23:21:29.516", "lastUpdated" : "2026-06-16T06:41:42.824", "ingestTimestamp" : "2026-06-15T23:21:29.516", "mongoId" : "6a306006f292fd229cf84698", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 49920, "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 496.78183, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7b6e74d8ee00a09498c8", "title" : "Customer Support Specialist", "company" : "Convera", "industry" : "FinTech", "salary" : { "min" : 650000.0, "max" : 950000.0, "currency" : "CZK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in Prague, Czech Republic, adjusted for the FinTech industry and company size." }, "location" : "Czechia", "locations" : [ "Czechia" ], "timestamp" : "2026-06-15T21:26:35.994", "fingerprint" : "ac95301a5b13cee47038c44d3feab6e7abe357fdd9ee8813174709db9dea4447", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/convera/jobs/4880934101", "externalId" : "4880934101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prague", "country" : "Czech Republic", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "50.0874654,14.4212535" } ], "locationText" : "Prague, Czech Republic", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 4, "experienceLevel" : "Mid", "professionalSkills" : [ "Transaction processing", "Escalation management", "Service delivery", "Risk management", "Compliance", "Audit readiness", "Reporting accuracy", "Complaint handling", "Process improvements", "Operational initiatives", "Stakeholder management" ], "hardSkillsList" : [ "Customer support", "Case management", "Issue resolution", "Project management", "Operational excellence", "Transaction validation", "Documentation maintenance", "Workload management", "Queue management", "Priority management", "Service level agreements", "Key performance indicators", "Knowledge sharing", "Best-practice support", "Quality reviews", "Team discussions", "Capability building", "Subject matter expert" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Case management", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" }, { "name" : "Project management", "level" : "intermediate" }, { "name" : "Operational excellence", "level" : "intermediate" }, { "name" : "Transaction validation", "level" : "intermediate" }, { "name" : "Documentation maintenance", "level" : "intermediate" }, { "name" : "Workload management", "level" : "intermediate" }, { "name" : "Queue management", "level" : "intermediate" }, { "name" : "Priority management", "level" : "intermediate" }, { "name" : "Service level agreements", "level" : "intermediate" }, { "name" : "Key performance indicators", "level" : "intermediate" }, { "name" : "Knowledge sharing", "level" : "intermediate" }, { "name" : "Best-practice support", "level" : "intermediate" }, { "name" : "Quality reviews", "level" : "intermediate" }, { "name" : "Team discussions", "level" : "intermediate" }, { "name" : "Capability building", "level" : "intermediate" }, { "name" : "Subject matter expert", "level" : "intermediate" } ], "majorSkills" : "Customer Support, Case Management, Problem Solving, Transaction Processing", "majorSkillsList" : [ "Customer Support", "Case Management", "Problem Solving", "Transaction Processing" ], "coreResponsibilities" : "Manage customer interactions across phone, case management, and, Take ownership of complex customer enquiries and escalated, Investigate customer enquiries and escalated cases through resolution, Deliver timely, professional, and customer-focused solutions, Balance operational and risk considerations, Function as an escalation point for customer, transaction,, Analyze complex customer and operational scenarios, Determine appropriate resolutions, Identify potential risks, anomalies, or recurring issues, Escalate risks, anomalies, or recurring issues when necessary, Ensure adherence to regulatory, legal, and internal policy, Support audit readiness, reporting accuracy, and compliance, Support complaint-handling frameworks and control standards, Process and validate customer transactions, Ensure compliance with established procedures, service level agreements,, Investigate and resolve transaction-related issues, exceptions, and discrepancies, Maintain accurate and up-to-date documentation across support and, Effectively manage workloads, queues, and priorities, Achieve service and quality targets, Ensure delivery towards SLAs and KPIs, Partner with teams across Customer Support, Sales, Treasury,, Resolve issues efficiently, Contribute to process improvements and operational initiatives, Enhance customer experience and efficiency, Support the implementation and enhancement of tools, processes,, Share insights and recommendations to improve service delivery, Support operational and cross-functional projects, Track project timelines, actions, and deliverables, Provide guidance and mentoring to colleagues, Share knowledge and best practices, Assist with onboarding and development of new team, Contribute to quality reviews, team discussions, and continuous, Support local Leaders with day-to-day operational activities, Support local Leaders with project assignments, Function as a subject matter expert for complex", "teamCollaboration" : "Partner with teams across Customer Support, Sales, Treasury, Finance, Risk, and Operations; Collaborate across teams", "projectManagementSkills" : [ "Project management", "Timeline management" ], "domainKnowledge" : "Regulated financial environment; Transaction processing; Payments; Financial services", "domainList" : [ "regulated-financial-environment", "transaction-processing", "payments", "financial-services" ], "domainSpecificKnowledge" : [ "Regulated financial environment", "Transaction processing", "Payments", "Financial services" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Documentation maintenance", "continuousLearning" : "Continuous improvement mindset; Personal development; Professional development; Continuous capability building", "innovationCreativity" : "Process improvements; Operational initiatives", "problemSolvingSkills" : "Analytical; Problem-solving abilities; Root cause analysis", "outcomesObjectives" : "Effective handling of complex cases and escalations; Accuracy and compliance in transaction processing; Contribution to team performance; Stakeholder management; Process improvements", "qualificationsBasic" : "2–4 years of experience in customer support, operations, payments, financial services, dealing desk, collections, or a related environment, Experience managing escalations and resolving non-routine customer issues, Proven ability to work independently while operating within established policies and procedures, Fluency in Czech, English is the working language", "qualificationsPreferred" : "Knowledge about project and timeline management", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Customer Support Specialist (EMEA) - Prague Location: Prague Department: Customer Care Convera is seeking an experienced Customer Support Specialist to join our team in Prague. As a Customer Support Specialist, you will play a critical role in delivering exceptional customer experiences while supporting transaction processing, issue resolution, project management, and operational excellence across the EMEA region. This role is ideal for an experienced customer support professional who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about providing outstanding service while maintaining high standards of compliance and risk management. In this hybrid role you will combine customer support, transaction processing, escalation management, and service delivery in a regulated financial environment. The role requires fluency in both Czech English is the working language Responsibilities: Customer Support & Case Management (primary focus) Manage customer interactions across phone, case management, and digital channels Take ownership of complex customer enquiries and escalated cases from investigation through resolution Deliver timely, professional, and customer-focused solutions while balancing operational and risk considerations Function as an escalation point for customer, transaction, and process-related enquiries Problem Solving (primary focus) Analyze complex customer and operational scenarios to determine appropriate resolutions Identify potential risks, anomalies, or recurring issues and escalate when necessary Ensure adherence to regulatory, legal, and internal policy requirements Support audit readiness, reporting accuracy, and compliance with complaint-handling frameworks and control standards Transaction Processing & Operational Excellence Process and validate customer transactions in accordance with established procedures, service level agreements, and regulatory requirements Investigate and resolve transaction-related issues, exceptions, and discrepancies Maintain accurate and up-to-date documentation across support and operational systems Effectively manage workloads, queues, and priorities to achieve service and quality targets Ensure delivery towards SLAs and KPIs Collaboration & Continuous Improvement Partner with teams across Customer Support, Sales, Treasury, Finance, Risk, and Operations to resolve issues efficiently Contribute to process improvements and operational initiatives that enhance customer experience and efficiency Support the implementation and enhancement of tools, processes, and regulatory changes Share insights and recommendations to improve service delivery and operational performance Support operational and cross-functional projects, including tracking timelines, actions, and deliverables Team Support Provide guidance and mentoring to colleagues through knowledge sharing and best-practice support Assist with onboarding and development of new team members Contribute to quality reviews, team discussions, and continuous capability building Support local Leaders with day-to-day operational activities as well as project assignments as required Function as a subject matter expert for complex cases and processes Success in this role will be measured by: Effective handling of complex cases and escalations Accuracy and compliance in transaction processing Contribution to team performance, stakeholder management and process improvements What we are looking for Required Experience 2–4 years of experience in customer support, operations, payments, financial services, dealing desk, collections, or a related environment Experience managing escalations and resolving non-routine customer issues Proven ability to work independently while operating within established policies and procedures Knowledge about project and timeline management Skills & Competencies Strong analytical and problem-solving abilities Excellent verbal and written communication skills High attention to detail with a focus on accuracy and compliance Ability to manage multiple priorities in a dynamic, fast-paced environment Customer-centric mindset with strong professionalism and resilience Confidence influencing outcomes and collaborating across teams Continuous improvement mindset with a commitment to personal and professional development", "summaryDescription" : "Customer Support Specialist at Convera. Skills: Customer Support, Case Management, Problem Solving, Transaction Processing. Manage customer interactions across phone, case management, and. Take ownership of complex customer enquiries and escalated", "postedDate" : "2026-06-14T20:05:37.025", "createdAt" : "2026-06-14T20:05:37.025", "lastUpdated" : "2026-06-15T21:26:35.994", "ingestTimestamp" : "2026-06-14T20:05:37.025", "mongoId" : "6a2c7b6e74d8ee00a09498c8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer support", "Case management", "Issue resolution", "Project management", "Operational excellence", "Transaction validation", "Documentation maintenance", "Workload management", "Queue management", "Priority management", "Service level agreements", "Key performance indicators", "Knowledge sharing", "Best-practice support", "Quality reviews", "Team discussions", "Capability building", "Subject matter expert", "Customer Support", "Case Management", "Problem Solving", "Transaction Processing", "Transaction processing", "Escalation management", "Service delivery", "Risk management", "Compliance", "Audit readiness", "Reporting accuracy", "Complaint handling", "Process improvements", "Operational initiatives", "Stakeholder management", "Timeline management", "Regulated financial environment", "Payments", "Financial services" ], "skillCount" : 37, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 496.60782, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305723f292fd229cf34866", "title" : "Customer Support Specialist", "company" : "Diligent Corporation", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Customer Support Specialist in Bengaluru, India, with 1-3 years of experience in the SaaS industry, adjusted for company size and onsite work mode." }, "location" : "Bengaluru, Karnataka, India", "locations" : [ "Bengaluru", "Karnataka", "India" ], "timestamp" : "2026-06-16T07:10:34.977", "fingerprint" : "bf31b24fc41df262157ffb1f3c303a37c6c84981b1914f255886b8431ed29d49", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/diligentcorporation/jobs/6017411004", "externalId" : "6017411004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "experienceMinYears" : 1, "experienceMaxYears" : 3, "remoteFriendly" : true, "rawDescription" : "Position Overview: We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe. Key Responsibilities • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms • Diagnose and resolve technical and software issues involving internet connectivity, login problems and more • Research required information using available resources • Follow standard processes and procedures • Identify and escalate priority issues per Client specifications • Redirect problems to appropriate resource • Accurately process and record call transactions using a computer and designated CRM software • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business • Organize ideas and communicate oral messages appropriate to listeners and situations • Follow up and make scheduled call backs to customers where necessary • Stay current with system information, changes and updates Required Experience/Skills • 1-3 years’ experience of phone-based Software Application/Technical Support/Customer Service supporting end users • Excellent communication skills with internal stakeholders • Experience of phone-based Software Application/Technical Support or call center experience supporting end users • Proven problem-solving skills and technical aptitude • Working knowledge of Windows OS and other major operating systems • Superb communication and customer handling skills • Ability to think on your feet in a highly demanding and fast-moving environment About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.", "summaryDescription" : "Customer Support Specialist at Diligent Corporation", "postedDate" : "2026-06-15T23:18:53.160", "createdAt" : "2026-06-15T23:18:53.160", "lastUpdated" : "2026-06-16T07:10:34.977", "ingestTimestamp" : "2026-06-15T23:18:53.160", "mongoId" : "6a305723f292fd229cf34866", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 496.6022, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307b27f292fd229c0446d6", "title" : "Customer Experience Specialist (Leasing/Customer Service)", "company" : "Cottonwood Residential", "industry" : "Real Estate", "salary" : { "min" : 42000.0, "max" : 58000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Experience Specialist in St. Petersburg, Florida, adjusted for the Real Estate industry." }, "location" : "St. Petersburg, Florida, United States", "locations" : [ "St. Petersburg", "Florida", "United States" ], "timestamp" : "2026-06-16T12:10:30.118", "fingerprint" : "7995272c6dfc389ea474ebe1a7f7460359895827f6fc3017648acfb7d332a0f3", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/cottonwoodresidential/jobs/6032232004", "externalId" : "6032232004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "St. Petersburg", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.7712264,-82.6340259" } ], "locationText" : "St. Petersburg, Florida, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Greet all customers, Respond to resident and prospect inquiries, Answer all phone calls, Take detailed notes, Ensure apartments are ready, Walk buildings and amenities, Maintain community-related communications, Organize package room daily, Assist in planning community events, Assist with social media marketing, Maintain vendor relationships", "teamCollaboration" : "Work with residents; Work with prospects; Work with vendors", "domainKnowledge" : "Cottonwood Standards", "domainList" : [ "cottonwood-standards" ], "domainSpecificKnowledge" : [ "Cottonwood Standards" ], "communicationSkills" : "Clear communication", "continuousLearning" : "Desire to learn", "problemSolvingSkills" : "Solve problems", "specialRequirements" : "Flexible schedule required, Weekends and evening hours", "outcomesObjectives" : "Help residents feel at home; Assist prospects in finding apartments; Create an unforgettable experience", "qualificationsBasic" : "Full-time employment", "qualificationsPreferred" : "Room to grow into management positions", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Bayview Apartments in St. Pete, FL. In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours. As a Customer Experience Specialist you: Put your upbeat attitude, communication skills, and creativity into action. Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office. Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text. Answer all phone calls to the property and take detailed notes and information. Ensure apartments are ready to show daily and for upcoming move-ins. Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents. Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters. Assist in planning community events and social media marketing. Organize package room daily as packages are delivered. Maintain community-related communications and vendor relationships. Begin to kick start your career with room to grow into future management positions. Compensation & Benefits Competitive base pay and quarterly bonus structure! Full health, vision, dental, life, and disability benefits - available within 1-30 days! Generous 401k and HSA Company match! Paid time off – eligible for 3 weeks (120 hours) in 1st year! 10.5 paid holidays! Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can’t wait to see you welcome customers to their Home at Last!", "summaryDescription" : "Customer Experience Specialist (Leasing/Customer Service) at Cottonwood Residential. Greet all customers. Respond to resident and prospect inquiries", "postedDate" : "2026-06-16T01:20:51.346", "createdAt" : "2026-06-16T01:20:51.346", "lastUpdated" : "2026-06-16T12:10:30.118", "ingestTimestamp" : "2026-06-16T01:20:51.346", "mongoId" : "6a307b27f292fd229c0446d6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Cottonwood Standards" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 483.4263, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3055e3f292fd229cf22b09", "title" : "Customer Support Lead", "company" : "Roger", "industry" : "Post-Sales", "salary" : { "min" : 120000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco Office", "locations" : [ "San Francisco Office" ], "timestamp" : "2026-06-16T09:06:15.611", "fingerprint" : "eb0ef1a5735f91d8fe3da915fceee14ff01a68d830919f6feaa673c611271121", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/rogerhealthcare/bd14c847-3629-449d-a58b-20e90a97770c/application", "externalId" : "bd14c847-3629-449d-a58b-20e90a97770c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Zendesk", "professionalSkills" : [ "Process improvement", "Workflow optimization", "Data analysis" ], "hardSkillsList" : [ "SLA management", "Response time tracking", "Resolution time tracking" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Response time tracking", "level" : "intermediate" }, { "name" : "Resolution time tracking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support leadership, Process optimization, Self-serve infrastructure", "majorSkillsList" : [ "Customer support leadership", "Process optimization", "Self-serve infrastructure" ], "coreResponsibilities" : "Lead and grow the team, Manage customer support representatives, Own hiring, training, and onboarding, Own SLAs, Keep response times best-in-class, Keep resolution times best-in-class, Ensure team operates efficiently, Design support processes, Improve support workflows, Improve support tooling, Create automations, Analyze support query reduction opportunities, Surface trends to product team, Surface trends to customer success team, Develop self-serve layer, Develop help center, Develop documentation, Develop in-product guidance, Text customers daily, Call customers daily, Lead by example", "teamCollaboration" : "Product team; Customer success teams", "domainKnowledge" : "Home health; B2B SaaS", "domainList" : [ "home-health", "b2b-saas" ], "domainSpecificKnowledge" : [ "Home health", "B2B SaaS" ], "toolProficiency" : [ "Zendesk" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Help center development; Documentation development", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Keep service exceptionally fast; Reduce support volume; Improve the product; Build self-serve infrastructure", "qualificationsBasic" : "5+ years customer support or CX, 1-2 years leading a team, Experience at fast-growing startup", "qualificationsPreferred" : "Familiarity with healthcare, Experience building self-serve support infrastructure", "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT ROGER Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes. Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed to thousands of clinicians, and we're just getting started. In an industry full of legacy players and clunky software, we win on service. Clinicians love us because when they need help, we are fast, sharp, and human. That reputation is one of our biggest competitive advantages, and this role exists to protect and scale it. WHY THIS ROLE EXISTS This isn't a \"manage the queue\" position. You'll be equal parts people leader, operator, and analyst: leading the team day to day while constantly asking where the biggest opportunities are to reduce support volume, improve the product, and build self-serve infrastructure that lets clinicians solve problems on their own. This is a high-ownership role with real impact. As Roger scales, you'll have the opportunity to grow the team and grow into a broader customer experience leadership role. WHAT YOU'LL DO - Lead and grow the team. Manage, coach, and develop a team of customer support representatives. Own hiring, training, and onboarding as the team scales. - Keep service exceptionally fast. Own SLAs and keep response and resolution times best-in-class. Ensure the team operates as efficiently as possible without sacrificing quality. - Build the support engine. Design and continuously improve processes, workflows, and tooling in Zendesk. Create automations that remove repetitive work and speed up resolution. - Turn support into insight. Constantly analyze where the biggest opportunities are to reduce support queries, surfacing trends to the product and customer success teams to drive fixes at the root. - Build self-serve infrastructure. Develop a robust self-serve layer (help center, documentation, in-product guidance) so clinicians can solve more on their own. - Stay close to clinicians. Be comfortable texting and calling customers daily. Lead by example on what great, human support looks like. WHAT WE'RE LOOKING FOR - 5+ years in customer support or customer experience at a B2B SaaS company, with at least 1-2 years leading a team. - Experience at a fast-growing startup, ideally seed to Series B. - Highly analytical. You set up processes, track everything, and let the numbers guide where you focus. - Deep familiarity with Zendesk and a genuine excitement for building automations. - Exceptional written and verbal communication. You're comfortable on the phone, over text, and in writing every day. - A bias toward getting ahead of problems rather than just clearing the queue. - High ownership mentality and comfort operating in ambiguity. NICE TO HAVE - Familiarity with healthcare or home health. - Experience building self-serve support infrastructure from the ground up. Why Join Us? \uD83C\uDFE5 Platinum health, dental, and vision insurance \uD83C\uDFD6️ Flexible PTO \uD83D\uDE80 Unmatched career growth opportunity in customer experience \uD83D\uDC69‍⚕️ Make a tangible difference in the lives of clinicians and patients \uD83E\uDDE0 Work on a mission that matters, backed by AI innovation and top-tier investors Make a Real Difference - Hear from our Users: “If I had to give Roger a rating out of 10, I’d give it an 11! You guys changed my life!!” - G.M. from San Francisco, Registered Nurse “Roger AI saves me hours per day. I can easily focus on my patients now too.” - J.L. from Tucson, Registered Nurse “Being a single mom is tough, but with Roger I can take the time to go to my daughter’s soccer game and also pursue further education.” - T.M. from Dallas, Licensed Vocational Nurse", "summaryDescription" : "Customer Support Lead at Roger. Skills: Customer support leadership, Process optimization, Self-serve infrastructure. Lead and grow the team. Manage customer support representatives", "createdAt" : "2026-06-16T00:31:52.351", "lastUpdated" : "2026-06-16T09:06:15.611", "ingestTimestamp" : "2026-06-16T00:31:52.351", "mongoId" : "6a3055e3f292fd229cf22b09", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "SLA management", "Response time tracking", "Resolution time tracking", "Leadership", "Customer support leadership", "Process optimization", "Self-serve infrastructure", "Process improvement", "Workflow optimization", "Data analysis", "Home health", "B2B SaaS", "Zendesk" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 479.83554, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305076f292fd229cef08a3", "title" : "Customer Success Lead", "company" : "Matic", "industry" : "Customer Experience", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Customer Success role in Menlo Park, adjusted for the technology industry and company size." }, "location" : "Menlo Park, CA", "locations" : [ "Menlo Park, CA" ], "timestamp" : "2026-06-16T12:03:32.730", "fingerprint" : "65cffa081837f3486739de78d942e85232883af0f3b5ae82bb18c13af07b9d07", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/maticrobots/54d09f9a-b76b-41cf-a6da-5e455f9ec213/application", "externalId" : "54d09f9a-b76b-41cf-a6da-5e455f9ec213", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Menlo Park", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.4519671,-122.1779920" } ], "locationText" : "Menlo Park, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI", "professionalSkills" : [ "Customer relationship management", "Customer retention", "Customer satisfaction", "Value realization", "Product adoption", "Long-term loyalty", "Referral programs", "Advocacy programs", "Support operations", "Product knowledge", "Issue data analysis", "Root cause analysis", "Onboarding content", "FAQ libraries", "How-to videos", "Knowledge base", "Response times", "Support quality" ], "hardSkillsList" : [ "Customer onboarding", "Customer activation", "Customer engagement", "Customer retention", "Customer loyalty", "Customer advocacy", "Ticket handling", "Escalation management", "Churn analysis", "Team coaching", "System building", "Playbook development", "Infrastructure development", "Relationship building", "Product adoption", "Metric tracking", "NPS tracking", "Activation rate tracking", "Referral program building", "Advocacy program building", "Support function building", "SLA definition", "Resolution time improvement", "Product knowledge development", "Issue data analysis", "Trend surfacing", "Root cause identification", "Upstream fix pushing", "Onboarding content creation", "FAQ library creation", "How-to video creation", "Knowledge base creation", "AI tool deployment", "Skill deployment", "Agent deployment" ], "softSkillsList" : [ "Leadership", "Mentoring", "Critical thinking" ], "hardSkills" : [ { "name" : "Customer onboarding", "level" : "intermediate" }, { "name" : "Customer activation", "level" : "intermediate" }, { "name" : "Customer engagement", "level" : "intermediate" }, { "name" : "Customer retention", "level" : "intermediate" }, { "name" : "Customer loyalty", "level" : "intermediate" }, { "name" : "Customer advocacy", "level" : "intermediate" }, { "name" : "Ticket handling", "level" : "intermediate" }, { "name" : "Escalation management", "level" : "intermediate" }, { "name" : "Churn analysis", "level" : "intermediate" }, { "name" : "Team coaching", "level" : "intermediate" }, { "name" : "System building", "level" : "intermediate" }, { "name" : "Playbook development", "level" : "intermediate" }, { "name" : "Infrastructure development", "level" : "intermediate" }, { "name" : "Relationship building", "level" : "intermediate" }, { "name" : "Product adoption", "level" : "intermediate" }, { "name" : "Metric tracking", "level" : "intermediate" }, { "name" : "NPS tracking", "level" : "intermediate" }, { "name" : "Activation rate tracking", "level" : "intermediate" }, { "name" : "Referral program building", "level" : "intermediate" }, { "name" : "Advocacy program building", "level" : "intermediate" }, { "name" : "Support function building", "level" : "intermediate" }, { "name" : "SLA definition", "level" : "intermediate" }, { "name" : "Resolution time improvement", "level" : "intermediate" }, { "name" : "Product knowledge development", "level" : "intermediate" }, { "name" : "Issue data analysis", "level" : "intermediate" }, { "name" : "Trend surfacing", "level" : "intermediate" }, { "name" : "Root cause identification", "level" : "intermediate" }, { "name" : "Upstream fix pushing", "level" : "intermediate" }, { "name" : "Onboarding content creation", "level" : "intermediate" }, { "name" : "FAQ library creation", "level" : "intermediate" }, { "name" : "How-to video creation", "level" : "intermediate" }, { "name" : "Knowledge base creation", "level" : "intermediate" }, { "name" : "AI tool deployment", "level" : "intermediate" }, { "name" : "Skill deployment", "level" : "intermediate" }, { "name" : "Agent deployment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Critical thinking" } ], "majorSkills" : "Customer Success, Team Leadership, Operations Management", "majorSkillsList" : [ "Customer Success", "Team Leadership", "Operations Management" ], "coreResponsibilities" : "Deliver Three-Michelin-Star Customer Experience, Own Customer Success end-to-end, Mentor a growing team, Set the bar, Hold the standard, Answer tickets, Lead customer conversations, Build deep personal relationships, Understand evolving needs, Proactively drive product adoption, Proactively drive long-term loyalty, Track metrics, Act on metrics, Spot churn signals, Build referral programs, Build advocacy programs, Build a high-performing support function, Develop deep product knowledge, Analyze customer issue data, Surface trends, Identify root causes, Push fixes upstream, Serve as bridge, Work with Marketing, Build onboarding content, Build FAQ libraries, Build how-to videos, Build knowledge base, Develop AI tools, Deploy AI tools", "teamCollaboration" : "Engineering; Product; Customer Operations; Marketing", "domainKnowledge" : "Home robotics; Spatial AI; RGB cameras; Neural networks; On-device processing; Consumer robotics; Hardware; Software; Algorithms; AI", "domainList" : [ "home-robotics", "spatial-ai", "rgb-cameras", "neural-networks", "on-device-processing", "consumer-robotics", "hardware", "software", "algorithms", "ai" ], "domainSpecificKnowledge" : [ "Home robotics", "Spatial AI", "RGB cameras", "Neural networks", "On-device processing", "Consumer robotics", "Hardware", "Software", "Algorithms", "AI" ], "toolProficiency" : [ "Matic app" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Onboarding content; FAQ libraries; How-to videos; Knowledge base", "innovationCreativity" : "Build systems; Build playbooks; Build infrastructure; Build referral programs; Build advocacy programs; Build support function; Develop AI tools; Deploy AI tools", "problemSolvingSkills" : "Diagnose complex problems; Troubleshoot; Root cause analysis", "outcomesObjectives" : "Scale customer success function; Deliver personal experience; Turn happy customers into growth channel; Achieve clear SLAs; Achieve fast resolution times; Make customers feel like only customer; Push fixes upstream; Improve response times; Improve support quality", "qualificationsBasic" : "Bachelor's degree required, 5+ years customer success, Experience with customer onboarding, Experience with customer activation, Experience with customer engagement, Experience with customer retention, Experience with customer loyalty, Experience with customer advocacy, Experience answering tickets, Experience handling escalations, Experience analyzing churn signals, Experience coaching a team, Experience building systems, Experience building playbooks, Experience building infrastructure, Experience with hardware issues, Experience with software issues, Experience with product performance, Experience with customer feedback, Experience with Marketing, Experience with AI tools", "qualificationsPreferred" : "Technical or analytical background preferred, Scaled customer programs at startup preferred, Experience at 1,000 customers, Experience at 100,000 customers", "workSiteFlexibility" : "Flexible", "rawDescription" : "COMPANY OVERVIEW Each year, 2.5 trillion hours are spent on household chores. At Matic, we’re on a mission to recapture that lost time, and we’re doing it by revolutionizing home robotics. Our first product, also called Matic, is a Wall-E-esque floor cleaning robot. We've built what amounts to \"full self-driving in the home” with real-time 3D mapping, adaptive path-tracking, and a precise semantic understanding of the home. Our breakthroughs in spatial AI allow Matic to work reliably in real homes, using only RGB cameras and neural networks running on-device. PRIVACY FIRST What happens in the home, stays in the home. Our robots are private by design, with all data processing performed by the robot itself, not in the cloud. OUR APPROACH Before the iPhone, consumers adopted several distinct devices; cell phones, PDAs, and portable music players each served a particular need. We believe in a similar progression for home robotics, starting with single-purpose robots and building iteratively toward more complex capabilities over time. OUR CULTURE Matic is a tight-knit and collaborative team, singularly focused on building products our customers will cherish. We're ultra-hardworking people committed to solving tough problems that save precious time and energy. ABOUT THE ROLE Matic is approaching 10,000 customers and scaling fast. We're looking for a Customer Success Lead to own the full post-purchase customer journey and take our Customer Success function to world-class. This is a hands-on role. You'll be in the weeds with customers every day: running onboarding, answering tickets, handling escalations, analyzing churn signals, and coaching your team. You'll also be building the systems, playbooks, and infrastructure that let us deliver a deeply personal experience to every single customer as we grow from ten thousand to a hundred thousand and beyond. This is a startup. Ownership is high, roles are fluid, and the best ideas win regardless of where they come from. If customers win, the team wins, and if the team wins, each individual wins. You'll be collaborating with Engineering, Product, and Customer Operations to make Matic's customer experience the reason people tell their friends about us. We believe the best customer service is no customer service, a product so intuitive and reliable that customers never need to reach out. The second-best is just-in-time, self-service help that anticipates questions before they're asked. You'll build both: proactive systems that eliminate friction, and a white-glove experience for the moments that matter most. What you’ll do: - Deliver a Three-Michelin-Star Customer Experience - Own Customer Success end-to-end: onboarding, activation, engagement, retention, loyalty, and advocacy. Every touchpoint, every interaction. - Mentor a growing team across customer success and support. Set the bar, hold the standard, and make sure every customer feels like a million dollars. - Be in the queue yourself. Answering tickets isn't just part of the job, it's the most important part. Direct customer conversations are where you learn what's actually happening, what's breaking, and what's delighting. You can't lead what you don't feel firsthand. - Because you're personally up close to the customer, you'll see patterns that no dashboard can surface. Bring those insights to Product, Engineering, and Marketing and make sure they lead to action. Deepen Customer Relationships and Drive Growth - Build deep, personal relationships with customers. Understand their evolving needs and proactively drive product adoption and long-term loyalty. - Track and act on the metrics that matter: retention, NPS, activation rates. Spot signals early and move on them before they become problems. - Build referral and advocacy programs that turn happy customers into Matic's most powerful growth channel. Elevate Support Operations - Build a high-performing support function with clear SLAs, fast resolution times, and an experience that makes every customer who reaches out feel like they're our only customer. - Develop deep product knowledge across hardware, software, algorithms, and the Matic app. Know the product inside and out: every component, every edge case, every workaround. - Analyze customer issue data obsessively. Surface trends, identify root causes, and push fixes upstream so the same issue never hits a second customer. - Serve as the critical bridge between the engineering team and field data such as hardware and software issues, product performance, and customer feedback. - Work with Marketing to build onboarding content, FAQ libraries, how-to videos, and a knowledge base that empowers customers to help themselves. - Develop and deploy AI tools such as skills and agents to improve response times and support quality and build a feedback loop that results in continuous improvement of customer success processes What we look for: - 3+ years of experience in customer success or customer experience, ideally at a high-growth startup or consumer hardware/DTC company. - You've operated in fast-scaling environments where you had to build systems and processes while simultaneously serving customers. You're comfortable with speed and ambiguity. - Strong analytical chops. You're comfortable pulling data, building dashboards, tracking cohort retention curves, and making decisions based on what the numbers say. - Excellent written and verbal communication. You can write a crisp customer email, coach a junior teammate, and share a retention insight with the engineering team. - Deep empathy for customers paired with a bias toward action. You don't just feel for the customer. You fix the problem, then fix the system that caused it. - Technical curiosity. You don't need to be an engineer, but you need to understand how a complex hardware + software + AI product works well enough to troubleshoot, explain, and advocate intelligently. - Bachelor's degree required. Technical or analytical background preferred. What we value: - Customer obsession. Every interaction, every email, every call, every unboxing, should feel like the customer is the most important person in the world. Because to us, they are. - Details, details, details. The difference between good and exceptional lives in the details. You catch what others miss and you care about things other people think don't matter. - Ownership and follow-through. You don't wait to be told. You see the gap, you fill the gap, and you make sure it stays filled. No ball gets dropped. - Analytical rigor. You back up intuition with data. You measure what matters, you know what good looks like, and you hold yourself and your team to it. We'd love to hear from you if... - You're the kind of person who reads every customer review, the good ones and the bad ones, because you genuinely care about how people experience a product. - You love the challenge of diagnosing complex, cross-functional problems, the ones that span hardware, software, logistics, and human psychology. - You've scaled customer programs at a startup and you know the difference between what works at 1,000 customers and what works at 100,000. - You get fired up about consumer robotics and the idea of putting an extraordinary product into people's homes. - You're excited to do your life's work.", "summaryDescription" : "Customer Success Lead at Matic. Skills: Customer Success, Team Leadership, Operations Management. Deliver Three-Michelin-Star Customer Experience. Own Customer Success end-to-end", "createdAt" : "2026-06-16T00:29:54.213", "lastUpdated" : "2026-06-16T12:03:32.730", "ingestTimestamp" : "2026-06-16T00:29:54.213", "mongoId" : "6a305076f292fd229cef08a3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Customer onboarding", "Customer activation", "Customer engagement", "Customer retention", "Customer loyalty", "Customer advocacy", "Ticket handling", "Escalation management", "Churn analysis", "Team coaching", "System building", "Playbook development", "Infrastructure development", "Relationship building", "Product adoption", "Metric tracking", "NPS tracking", "Activation rate tracking", "Referral program building", "Advocacy program building", "Support function building", "SLA definition", "Resolution time improvement", "Product knowledge development", "Issue data analysis", "Trend surfacing", "Root cause identification", "Upstream fix pushing", "Onboarding content creation", "FAQ library creation", "How-to video creation", "Knowledge base creation", "AI tool deployment", "Skill deployment", "Agent deployment", "Leadership", "Mentoring", "Critical thinking", "Customer Success", "Team Leadership", "Operations Management", "Customer relationship management", "Customer satisfaction", "Value realization", "Long-term loyalty", "Referral programs", "Advocacy programs", "Support operations", "Product knowledge", "Root cause analysis", "Onboarding content", "FAQ libraries", "How-to videos", "Knowledge base", "Response times", "Support quality", "Home robotics", "Spatial AI", "RGB cameras", "Neural networks", "On-device processing", "Consumer robotics", "Hardware", "Software", "Algorithms", "AI", "Matic app" ], "skillCount" : 67, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 475.76825, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305981f292fd229cf484a1", "title" : "Customer Service Specialist", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Service Specialist in Birmingham, United States, adjusted for the Marketing industry and company size." }, "location" : "Birmingham, AL, United States", "locations" : [ "Birmingham", "AL", "United States" ], "timestamp" : "2026-06-16T10:09:43.177", "fingerprint" : "63301321d1560c81a82a7721af6aa6fab9e52561f3ebc57e33b5f573c21917b7", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132104184-customer-service-specialist", "externalId" : "744000132104184", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Birmingham", "state" : "Alabama", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.5206824,-86.8024326" } ], "locationText" : "Birmingham, Alabama, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High school diploma or college degree preferred", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Respond to customer inquiries, Resolve customer complaints, Resolve customer issues, Provide information about products, Provide information about services, Provide information about policies, Maintain accurate records of customer interactions, Maintain accurate records of customer transactions, Collaborate with other departments, Identify priority issues, Escalate priority issues", "teamCollaboration" : "Collaborate with other departments", "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Maintain accurate records", "continuousLearning" : "Skill development; Ongoing learning", "problemSolvingSkills" : "Problem-solving abilities", "outcomesObjectives" : "Ensure customer satisfaction; Ensure top-notch service delivery", "qualificationsBasic" : "Proven customer service experience, Excellent verbal communication skills, Excellent written communication skills, Problem-solving abilities, Patience, Ability to handle stressful situations, Proficient in customer service software, Proficient in CRM systems", "qualificationsPreferred" : "College degree preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders. Position Overview We are seeking a dedicated and personable Customer Service Specialist to join our dynamic team. In this role, you will act as the first point of contact for our valued customers, providing exceptional support and ensuring top-notch service delivery. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for helping others. Key Responsibilities * Respond promptly and professionally to customer inquiries via phone, email, and chat channels * Resolve customer complaints and issues efficiently and effectively to ensure satisfaction * Provide detailed information about products, services, and policies * Maintain accurate records of customer interactions and transactions * Collaborate with other departments to address complex customer needs * Identify and escalate priority issues to the appropriate teams when necessary ## Qualifications Requirements * Proven experience in a customer service or related role * Excellent verbal and written communication skills * Strong problem-solving abilities and patience * Ability to handle stressful situations calmly and professionally * Proficient in using customer service software and CRM systems * High school diploma or equivalent; college degree preferred ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Service Specialist at Alphabe Insight Inc. Respond to customer inquiries. Resolve customer complaints", "postedDate" : "2026-06-15T02:01:10.000", "createdAt" : "2026-06-16T00:01:17.340", "lastUpdated" : "2026-06-16T10:09:43.177", "ingestTimestamp" : "2026-06-16T00:01:17.340", "mongoId" : "6a305981f292fd229cf484a1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 468.25302, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf484c1", "title" : "Customer Support Specialist", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in Charlotte, United States, adjusted for the Marketing industry." }, "location" : "Charlotte, NC, United States", "locations" : [ "Charlotte", "NC", "United States" ], "timestamp" : "2026-06-16T08:17:32.024", "fingerprint" : "e1aba3282bff89ff481305c1dd0e26dcd0c11560be76c89e39129c1195c95d3f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132085119-customer-support-specialist", "externalId" : "744000132085119", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Assist in marketing campaign development, Execute marketing campaigns, Coordinate marketing projects, Ensure timely delivery of materials, Support content creation, Monitor marketing campaign performance, Report on marketing campaign performance, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "toolProficiency" : [ "Customer support software", "CRM systems", "Ticketing tools" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Ongoing learning opportunities; Skill development", "problemSolvingSkills" : "Problem-solving; Critical thinking", "qualificationsBasic" : "Customer service experience, Excellent communication skills, Problem-solving skills, Handle multiple tasks, Attention to detail, Critical thinking under pressure, Familiarity with customer support software, Familiarity with CRM systems, Familiarity with ticketing tools", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company—we’re your partners in turning ideas into impact and brands into legends. Job Description : We are looking for a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support to ensure a positive experience with our products and services. The ideal candidate will have excellent communication skills, a strong problem-solving aptitude, and the ability to manage multiple inquiries efficiently. Responsibilities * Assist in the development and execution of marketing campaigns across various channels. * Coordinate marketing projects and ensure timely delivery of campaign materials. * Support content creation for social media, newsletters, websites, and promotional materials. * Monitor and report on marketing campaign performance using analytical tools. * Collaborate with cross-functional teams including sales, design, and product departments. ## Qualifications Requirements * Proven experience in a customer service or support role, preferably in a similar industry. * Excellent verbal and written communication skills with a strong customer focus. * Ability to handle multiple tasks simultaneously while maintaining attention to detail. * Strong problem-solving skills and the ability to think critically under pressure. * Familiarity with customer support software, CRM systems, and ticketing tools. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Support Specialist at Alphabe Insight Inc. Assist in marketing campaign development. Execute marketing campaigns", "postedDate" : "2026-06-15T00:57:20.000", "createdAt" : "2026-06-16T00:06:13.245", "lastUpdated" : "2026-06-16T08:17:32.024", "ingestTimestamp" : "2026-06-16T00:06:13.245", "mongoId" : "6a305981f292fd229cf484c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Customer support software", "CRM systems", "Ticketing tools" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 468.235, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a191e7758b93c861e39f6d5", "title" : "Customer Resolutions Specialist", "company" : "Mercedes-Benz Financial Services", "industry" : "Banking", "salary" : { "min" : 32000.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Resolutions Specialist in Financial Services in Milton Keynes, United Kingdom, adjusted for company size and industry." }, "location" : "United Kingdom-England-Milton Keynes", "locations" : [ "United Kingdom-England-Milton Keynes" ], "timestamp" : "2026-06-15T22:40:51.587", "fingerprint" : "c4767ff72469c9fc3b13dbddb19341a5ebf7100c224d5dd9f313631606165d9b", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-daimler.taleo.net/careersection/ex/jobdetail.ftl?job=898273", "externalId" : "898273", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milton Keynes", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.0406502,-0.7594092" } ], "locationText" : "Milton Keynes, England, United Kingdom", "professionalSkills" : [ "Case handling", "Root cause analysis" ], "hardSkillsList" : [ "Complaint investigation", "Customer outcome evaluation", "Case logging", "Correspondence sending" ], "hardSkills" : [ { "name" : "Complaint investigation", "level" : "intermediate" }, { "name" : "Customer outcome evaluation", "level" : "intermediate" }, { "name" : "Case logging", "level" : "intermediate" }, { "name" : "Correspondence sending", "level" : "intermediate" } ], "majorSkills" : "Complaint resolution, Customer dissatisfaction management", "majorSkillsList" : [ "Complaint resolution", "Customer dissatisfaction management" ], "coreResponsibilities" : "Manage investigation of complaints, Resolve complaints, Manage outcome of complaints, Handle complaint cases, Comply with relevant legislation, Undertake investigations of complaints, Use judgement for customer outcomes, Produce written final responses, Provide summaries on progress, Provide updates on progress, Evaluate customer circumstance, Evaluate customer inconvenience, Evaluate customer distress, Achieve appropriate resolution, Negotiate with business areas, Negotiate with external parties, Manage diagnostic processes, Manage triage processes, Categorise cases, Route cases, Prioritise cases, Report actions, Log actions, Send regulated correspondence", "teamCollaboration" : "Relevant business areas; External parties", "domainKnowledge" : "Financial Conduct Authority; Financial Ombudsman Service; Treating Customers Fairly; Vulnerable Customer guidance", "domainList" : [ "financial-conduct-authority", "financial-ombudsman-service", "treating-customers-fairly", "vulnerable-customer-guidance" ], "domainSpecificKnowledge" : [ "Financial Conduct Authority", "Financial Ombudsman Service", "Treating Customers Fairly", "Vulnerable Customer guidance" ], "communicationSkills" : "Written responses; Professional summaries", "continuousLearning" : "Training and knowledge development", "problemSolvingSkills" : "Systematic thought processes", "qualificationsBasic" : "Demonstrate understanding of TCF, FCA, FOS, Excellent oral and written communications, Ability to demonstrate systematic thought processes, Plan and manage own workload, Customer focus, Experience in complaints handling, High level of emotional intelligence, Resilience, Ability to cope under pressure, Meet strict deadlines", "qualificationsPreferred" : "Financial services complaints handling experience", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Job Title: Customer Resolutions Specialist Closing Date: 4 June 2026 About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos. At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause. How you’ll play your part In this role, you will manage the investigation, resolution and outcome of expressions of dissatisfaction (complaints) from Customers of Mercedes-Benz Financial Services UK Limited (MBFS). This opportunity requires you to handle an extensive variety of complaint cases related scenarios, company systems and processes whilst being fully compliant with relevant legislation including but not limited to Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), Treating Customers Fairly (TCF) and relevant Vulnerable Customer guidance. Main Accountabilities Undertaking fair, consistent, prompt and thorough investigations of written and verbal complaints cases in accordance with MBFS guidance and case handling rules. Use of judgement to ensure fair and appropriate Customer outcomes within relevant limit of authority. Production of high quality written final responses and providing comprehensive, professional summaries and updates on progress to the relevant stakeholders (when required). Required to evaluate Customer circumstance, inconvenience and distress in order to achieve an appropriate resolution from a wide range of potential options including but not limited to goodwill payments, write offs and non-monetary compensation. Negotiate on a regular basis with relevant business areas including external parties in order to reach an appropriate multi-partite resolution ensuring the best outcome for the customer. Manage the diagnostic and triage processes across multiple channels in order to effectively categorise, route and prioritise cases. Manage cases by accurately reporting and logging all actions through company systems in order to support root cause analysis and reporting requirements. Accountable for sending all regulated correspondence to the customer within FCA timelines (e.g. acknowledgement letter, holding letter and final response letter). About you Demonstrate understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS and relevant vulnerable customer guidance. Excellent oral and written communications. Ability to demonstrate systematic thought processes and plan and manage own workload/delivery. Strong customer focus. Experience of working in a complaints handling environment, either within financial services or another industry type. Good attention to detail. High level of emotional intelligence and resilience. Ability to cope under pressure and meet strict deadlines. What’s in it for you? We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential. Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What’s next? Please apply online via Taleo. Remember to include a copy of your CV too. You’ll be asked a series of questions through the online application process, including one seeking confirmation that you have discussed your application for this position with your Line Manager. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications from across Mercedes-Benz and Daimler globally are carefully considered, unless otherwise stated, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us at careers@mercedes-benz.com for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com. Mercedes-Benz Financial Services UK Limited", "summaryDescription" : "Customer Resolutions Specialist at Mercedes-Benz Financial Services. Skills: Complaint resolution, Customer dissatisfaction management. Manage investigation of complaints. Resolve complaints", "createdAt" : "2026-06-14T21:53:15.826", "lastUpdated" : "2026-06-15T22:40:51.587", "ingestTimestamp" : "2026-06-14T21:53:15.826", "mongoId" : "6a191e7758b93c861e39f6d5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Complaint investigation", "Customer outcome evaluation", "Case logging", "Correspondence sending", "Complaint resolution", "Customer dissatisfaction management", "Case handling", "Root cause analysis", "Financial Conduct Authority", "Financial Ombudsman Service", "Treating Customers Fairly", "Vulnerable Customer guidance" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 466.01404, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d794374d8ee00a0c020f4", "title" : "Seasonal Conversions Specialist", "company" : "Lakeshore Learning Materials, LLC", "industry" : "Consumer Goods", "salary" : { "min" : 1000000.0, "max" : 1500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Seasonal Conversions Specialist in the Education industry, adjusted for remote work and temporary employment." }, "location" : "Carson, CA, United States", "locations" : [ "Carson", "CA", "United States" ], "timestamp" : "2026-06-15T08:52:56.398", "fingerprint" : "2a39a3646be5b2a94bdac57dba1857225dd6949ef3bc99e1e835a5a75d8349a9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Lakeshore/744000131735698-seasonal-conversions-specialist-remote-", "externalId" : "744000131735698", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office, Adobe Acrobat", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Data analysis" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Product conversions, Customer solutions", "majorSkillsList" : [ "Product conversions", "Customer solutions" ], "coreResponsibilities" : "Review conversion requests, Process conversion requests, Ensure accuracy, Ensure completeness, Adhere to guidelines, Partner with colleagues, Support product conversions, Grow product conversions, Develop product knowledge, Identify improvement opportunities", "teamCollaboration" : "Cross-team collaboration", "domainKnowledge" : "Lakeshore products; Lakeshore solutions; Industry competitors", "domainList" : [ "lakeshore-products", "lakeshore-solutions", "industry-competitors" ], "domainSpecificKnowledge" : [ "Lakeshore products", "Lakeshore solutions", "Industry competitors" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Problem-solving; Identify solutions", "qualificationsBasic" : "Ability to work PST hours, Exceptional organizational skills, Manage multiple tasks, Maintain accuracy, Keep projects organized, Proficiency with Microsoft Office, Proficiency with Adobe Acrobat, Comfortable learning new technologies, Written communication skills, Verbal communication skills, Customer service mindset, Problem-solving skills, Identify practical solutions", "qualificationsPreferred" : "Classroom experience, Exposure to curriculum development", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth. We are seeking a temporary Conversions Specialist to join our team for a six-month period. In this role, you will support the successful execution and continued growth of conversion requests that adapt existing educational products into customized solutions for customers. The position plays an essential role in ensuring accuracy, efficiency and cross-team collaboration, while developing strong product knowledge and identifying opportunities to improve offerings and internal processes. Applicants should have familiarity with Lakeshore products and solutions. The ideal candidate is detail-oriented, customer-focused, and eager to learn in a fast-paced, mission-driven environment serving educators. A day on the job looks like this: * Reviewing and processing incoming conversion requests to ensure accuracy, completeness and adherence to established guidelines * Partnering with colleagues across teams to support and grow Lakeshore’s overall strategy for product conversions * Developing and maintaining a working knowledge of Lakeshore offerings as well as relevant industry competitors to better support customer needs * Collecting and analyzing data across conversion requests to identify trends, gaps and opportunities for improving products and solutions ## Qualifications Got the skills and experience? Here’s what we’re looking for: * Ability to work PST hours * Strong attention to detail with exceptional organizational and administrative skills with experience in an office setting; ability to manage multiple tasks, maintain accuracy, and keep projects and materials well organized * Familiarity with Lakeshore products and solutions * Proficiency with Microsoft Office applications and Adobe Acrobat Reader; comfortable learning and using new technologies * Classroom experience or exposure to curriculum development is a plus * Strong written and verbal communication skills * Customer service–oriented mindset and approach to work * Excellent problem-solving skills and the ability to identify practical solutions ## Additional Information And here’s our end of the bargain! At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties. For employees residing outside of Los Angeles and Orange Counties, pay is based on national market. For this position, new employees joining Lakeshore are typically brought into the organization at an hourly rate between $19.48-$22 depending on relevant experience & skillset. This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset. * Generous employee discount * Casual dress…and we really mean it At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve. We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. To learn more about Lakeshore, visit [www.lakeshorelearning.com/careers](https://www.lakeshorelearning.com/about/careers)[ ](https://www.lakeshorelearning.com/about/careers%C2%A0) Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. To learn about how we collect and use Applicant information, please visit our [Employee/Applicant Privacy Policy.](https://www.lakeshorelearning.com/about/privacy-policy-employee-applicant/) Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees. Please see the [E-Verify Participation Poster and Know Your Rights Poster](http://www.e-verify.gov/sites/default/files/everify/posters/IERRightToWorkPoster%20EngEs.pdf) in [English](http://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf) and [Spanish ](https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRightsSp6.12.pdf)for more information. INDRLL1", "summaryDescription" : "Seasonal Conversions Specialist at Lakeshore Learning Materials, LLC. Skills: Product conversions, Customer solutions. Review conversion requests. Process conversion requests", "postedDate" : "2026-06-11T17:57:00.000", "createdAt" : "2026-06-14T02:10:10.890", "lastUpdated" : "2026-06-15T08:52:56.398", "ingestTimestamp" : "2026-06-14T02:10:10.890", "mongoId" : "6a2d794374d8ee00a0c020f4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Product conversions", "Customer solutions", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Lakeshore products", "Lakeshore solutions", "Industry competitors" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 465.571, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.92 }, { "id" : "6a305179f292fd229cf01068", "title" : "Customs Support Specialist", "company" : "TP Laser, S. de R. L.", "industry" : "Logistics", "salary" : { "min" : 185000.0, "max" : 265000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Customs Support Specialist in Manzanillo, Mexico, adjusted for the logistics industry and entry-level experience." }, "location" : "Mexico", "locations" : [ "Mexico" ], "timestamp" : "2026-06-16T06:55:34.552", "fingerprint" : "97b96d299f711912027ad7bb936ac60f00ce5844803e99cade931905e9624093", "source" : "greenhouse", "language" : "es", "applyUrl" : "https://job-boards.greenhouse.io/uberfreight/jobs/5258080008", "externalId" : "5258080008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manzanillo", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "19.0506256,-104.3159957" } ], "locationText" : "Manzanillo, Mexico", "minimumEducation" : "Bachelor's", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Excel", "professionalSkills" : [ "Customer service", "Import/Export" ], "hardSkillsList" : [ "Customs clearance", "Document management", "Data entry" ], "hardSkills" : [ { "name" : "Customs clearance", "level" : "intermediate" }, { "name" : "Document management", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" } ], "majorSkills" : "Customs operations, Import/Export, Customer support", "majorSkillsList" : [ "Customs operations", "Import/Export", "Customer support" ], "coreResponsibilities" : "Monitor transport and customs functions, Manage transport and customs functions, Administer transport and customs functions, Ensure accurate and timely delivery, Ensure efficient and profitable delivery, Provide excellent customer service, Attend to customers, Review cargo status, Track cargo progress, Monitor customs operations progress, Request documents, Coordinate customs clearance, Ensure compliance with RRNA, Report discrepancies, Report merchandise damage, Report shipment status, Enter customs declarations, Open consolidated declarations, Close consolidated declarations, Prepare remittances, Fill customs declarations", "domainKnowledge" : "Foreign Trade; Customs Legislation; Tariff fractions; Customs declarations", "domainList" : [ "foreign-trade", "customs-legislation", "tariff-fractions", "customs-declarations" ], "domainSpecificKnowledge" : [ "Foreign Trade", "Customs Legislation", "Tariff fractions", "Customs declarations" ], "toolProficiency" : [ "Office 365", "Customs Portal" ], "documentationSkills" : "Customs declarations", "outcomesObjectives" : "Ensure efficient and profitable delivery; Provide excellent customer service", "qualificationsBasic" : "0-2 years experience, Knowledge in Customs and Foreign Trade Legislation, Degree in Foreign Trade, Logistics or similar, Basic knowledge of customs declaration systems", "qualificationsPreferred" : "Basic English, Proficiency in Office 365", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Horario de trabajo: 8:00 a 6:00 pm Modelo de trabajo: En sitio Req #: 2917 Empleador: TP Laser, S. de R. L. Acerca del rol Uber Freight Mexico Customs, powered by TP Laser está en búsqueda de profesionistas de atención al cliente con experiencia en el campo de Importación y Exportació n. Nuestros especialistas desarrollarán las actividades de monitorear, gestionar y administrar las funciones de transporte y aduanas para garantizar la entrega precisa y oportuna del producto de la manera más eficiente y rentable, con el fin de brindar un excelente servicio al cliente. Actividades Esenciales Atención a clientes (Revisión y seguimiento de la carga, asi como del progreso de las operaciones aduaneras) Solicitar documentos y coordinar el despacho aduanero de las mercancías, asi como el aseguramiento del cumplimiento de RRNA (fracciones arancelarias, permisos, avisos automáticos, etc) Reportar cualquier discrepancia, daño de mercancía o estatus de su embarque al cliente. Captura de pedimentos (marítimo, aereo, ferrocarril, terrestre, operaciones especiales) Apertura y cierre de pedimentos consolidados. Elaboración de remesas. Llenado del pedimento conforme el anexo 22 Manejo de base de datos y reporteo (Excel) Cualificaciones Básicas 0-2 años de experiencia relacionada al Comercio Exterior Conocimiento en Legislación Aduanera y de Comercio Exterior Licenciatura en Comercio Exterior, Logistica o afín Conocimiento básico de sistemas de captura de pedimentos Cualificaciones Preferidas Ingles Básico Manejo de Office 365 (Word, Excel, PowerPoint, Outlook) Acerca de TP Laser Uber Freight Mexico Customs, powered by TP Laser como socio comercial de Uber Freight en México, ofrece servicios personalizados de despacho aduanal entre México y Estados Unidos, respaldados por una combinación inigualable de tecnología innovadora y un equipo dedicado de expertos en materia de comercio exterior que ofrece tranquilidad a través de SOPs estandarizados y nuestra plataforma única, Customs Portal, que brinda total control y visibilidad de operaciones aduanales. Esto crea una experiencia de extremo a extremo sin interrupciones, integrándose plenamente con todas las soluciones logísticas de Uber Freight. EEOC TP Laser se enorgullece de ser un empleador de igualdad de oportunidades/acción afirmativa. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley. También consideramos solicitantes calificados independientemente de sus antecedentes penales, de acuerdo con los requisitos legales.", "summaryDescription" : "Customs Support Specialist at TP Laser, S. de R. L.. Skills: Customs operations, Import/Export, Customer support. Monitor transport and customs functions. Manage transport and customs functions", "postedDate" : "2026-06-15T23:15:46.398", "createdAt" : "2026-06-15T23:15:46.398", "lastUpdated" : "2026-06-16T06:55:34.552", "ingestTimestamp" : "2026-06-15T23:15:46.398", "mongoId" : "6a305179f292fd229cf01068", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Customs clearance", "Document management", "Data entry", "Customs operations", "Import/Export", "Customer support", "Customer service", "Foreign Trade", "Customs Legislation", "Tariff fractions", "Customs declarations", "Office 365", "Customs Portal" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 464.0741, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf484d4", "title" : "Customer Support Specialist", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in Detroit, United States, with adjustments for the Marketing industry and company size." }, "location" : "Detroit, MI, United States", "locations" : [ "Detroit", "MI", "United States" ], "timestamp" : "2026-06-16T10:19:52.698", "fingerprint" : "171919763e2afdb5619bfb7081aa367d0f8b19608e1ad0d82f1678f8b3a8547f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132082649-customer-support-specialist", "externalId" : "744000132082649", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Detroit", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3315509,-83.0466403" } ], "locationText" : "Detroit, Michigan, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Respond promptly to customer inquiries, Resolve customer issues efficiently, Document customer interactions, Maintain detailed records in CRM, Collaborate with other departments, Address and escalate complex problems, Provide product and service information, Assist with order processing", "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Maintain detailed records", "problemSolvingSkills" : "Problem-solving; Conflict resolution; Troubleshooting", "outcomesObjectives" : "Ensuring customer satisfaction", "qualificationsBasic" : "Proven experience in customer support, Excellent verbal and written communication skills, Problem-solving and conflict resolution abilities, Ability to handle high-pressure situations, Familiarity with customer support software and CRM tools", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description: We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a genuine desire to help customers. Responsibilities: * Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve customer issues efficiently by troubleshooting and providing accurate information. * Document customer interactions and maintain detailed records in the CRM system. * Collaborate with other departments to address and escalate complex problems when needed. * Provide product and service information to customers and assist with order processing. ## Qualifications Requirements * Proven experience in customer support or a related role. * Excellent verbal and written communication skills. * Strong problem-solving and conflict resolution abilities. * Ability to handle high-pressure situations with patience and professionalism. * Familiarity with customer support software and CRM tools. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Support Specialist at Alphabe Insight Inc. Respond promptly to customer inquiries. Resolve customer issues efficiently", "postedDate" : "2026-06-15T00:13:37.000", "createdAt" : "2026-06-15T23:45:33.598", "lastUpdated" : "2026-06-16T10:19:52.698", "ingestTimestamp" : "2026-06-15T23:45:33.598", "mongoId" : "6a305981f292fd229cf484d4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 463.30496, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309c90f292fd229c0fbd54", "title" : "Technical Customer Support Specialist", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Technical Customer Support Specialist in Australia, adjusted for mid-seniority and the SaaS industry." }, "location" : "Australia-Remote", "locations" : [ "Australia-Remote", "US-Remote" ], "timestamp" : "2026-06-16T12:40:03.745", "fingerprint" : "553d091dc009a92840671980bab97252fc89c08f32f9ee3654c4600eebc86dcb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7767441003", "externalId" : "7767441003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Australia", "continent" : "oc", "workMode" : "remote" } ], "locationText" : "Australia", "experienceMinYears" : 2, "experienceMaxYears" : 5, "technicalSkills" : "HTML, CSS, Zendesk, Salesforce, Jira, Confluence", "professionalSkills" : [ "Troubleshooting", "Customer service", "Prioritization", "Triaging" ], "majorSkills" : "Customer support, Technical support, Troubleshooting", "majorSkillsList" : [ "Customer support", "Technical support", "Troubleshooting" ], "coreResponsibilities" : "Resolve customer technical issues, Communicate with customers on issue status, Document customer interactions, Develop and hone customer service skills, Develop and hone troubleshooting skills, Develop and hone product knowledge, Build positive working relationships, Foster positive working relationships, Escalate customer tickets to other teams, Coordinate phone calls with customers, Coordinate virtual sessions with customers, Meet performance metrics, Exceed performance metrics, Conduct business in accordance with policies", "teamCollaboration" : "Across the team; Across the company", "domainKnowledge" : "Higher Logic Product Suite", "domainList" : [ "higher-logic-product-suite" ], "domainSpecificKnowledge" : [ "Higher Logic Product Suite" ], "toolProficiency" : [ "Support ticketing system" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "continuousLearning" : "Continually develop skills; Continually develop product knowledge", "problemSolvingSkills" : "Troubleshooting skills", "outcomesObjectives" : "Meet or exceed productivity metrics; Meet or exceed quality metrics; Meet or exceed customer experience metrics", "qualificationsBasic" : "Basic understanding of Higher Logic’s Product Suite, Critical thinking and troubleshooting skills, Excellent verbal and written communication skills, Exceptional customer service skills, Effective prioritization and triaging skills, Basic understanding or willingness to learn HTML & CSS, Basic knowledge or willingness to learn standard web technologies", "qualificationsPreferred" : "2 years of technical customer service experience, SaaS environment experience, Technical background or expertise, Experience with CRM, Experience with Jira/Confluence", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "JOB SUMMARY The Customer Support Specialist’s primary responsibility is to help our customers successfully use Higher Logic’s software solutions. This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. This position will assist Australia based customers. The work hours will be between 11AM-7:30PM PT (2PM-10:30PM ET) ESSENTIAL DUTIES AND RESPONSIBILITES: Resolve customer technical issues effectively and efficiently through multiple support channels Communicate with customers professionally and consistently on issue status and resolution Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge Build and foster positive working relationships across the team and company As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance) As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager Conduct all business in accordance with Higher Logic policies and procedures. All other duties as assigned KNOWLEDGE AND ABILITIES REQUIRED: Basic understanding of or a willingness to learn Higher Logic’s Product Suite Critical thinking and troubleshooting skills Excellent verbal and written communication skills Exceptional customer service skills Effective prioritization and triaging skills to manage multiple customer inquiries Basic understanding or willingness to learn HTML & CSS Basic knowledge or a willingness to learn standard web technologies, browsers and web applications EXPERIENCE DESIRED: Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment Typical range for the role overall is 0-5 years. Technical background or expertise either through experience, self-led learning or certifications/degrees Retail, hospitality or restaurant experience providing customer service Experience working in a customer service or contact center environment Experience with CRM (Zendesk or Salesforce), Jira/Confluence To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind. Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions", "summaryDescription" : "Technical Customer Support Specialist at Higher Logic. Skills: Customer support, Technical support, Troubleshooting. Resolve customer technical issues. Communicate with customers on issue status", "postedDate" : "2026-06-16T03:15:54.799", "createdAt" : "2026-06-16T03:15:54.799", "lastUpdated" : "2026-06-16T12:40:03.745", "ingestTimestamp" : "2026-06-16T03:15:54.799", "mongoId" : "6a309c90f292fd229c0fbd54", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Customer support", "Technical support", "Troubleshooting", "Customer service", "Prioritization", "Triaging", "Higher Logic Product Suite", "Support ticketing system" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 463.08508, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3056b3f292fd229cf2d4f2", "title" : "Cabinet Customer Service Specialist", "company" : "Lumbermen's", "salary" : { "min" : 47000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-seniority Cabinet Customer Service Specialist in Byron Center, United States, adjusted for industry and company size." }, "location" : "BYRO - BYRON CENTER, MI", "locations" : [ "BYRO - BYRON CENTER", "MI" ], "timestamp" : "2026-06-16T08:45:30.369", "fingerprint" : "6aec4bfa9e27a4113a42fa489b3051db373621ee077938f574bd7cd284ffe92e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/lumbermens/jobs/5262164008", "externalId" : "5262164008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Byron Center", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.8143115,-85.7279047" } ], "locationText" : "Byron Center, Michigan, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceMaxYears" : 5, "remoteFriendly" : false, "rawDescription" : "WHO WE ARE: Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered. WHAT YOU WILL BE DOING: Located in our Byron Center office, our Cabinet Specialists work in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Michigan market. Day-to-day responsibilities include: Entering order received via e-mail, US Mail, fax or phone into ERP system Ensuring the proper quality, accuracy and timeliness of customer orders Processing customer returns and vendor credits where necessary Creating vendor purchase orders as needed to fulfill customer orders and to maintain the cabinetry stocking inventory programs Working closely with the Outside Sales Team and assisting with new dealer training, product update communication, etc. Scheduling vendor delivery trucks and communicating to Warehouse Manager Full support for all cabinet brands Participating in vendor training events Maintaining the organization and cleanliness of the office work areas and other areas as assigned by the Customer Service Manager Assisting with other tasks and projects as requested by leadership At Lumbermen’s, we pride ourselves on treating our customers like family and delivering exceptional service. It’s crucial that the person selected to fill this role is highly organized and detail-oriented, service-minded, a strong and friendly communicator, and comfortable working in a fast-paced environment. REQUIRED EDUCATION/EXPERIENCE High School diploma/GED required College degree preferred 2-5 years’ experience in a professional customer service environment required Prior cabinetry program knowledge and experience is preferred Prior kitchen design experience preferred along with 20/20 design REQUIRED SKILLS Strong communication skills, both verbal and written Friendly, professional demeanor Dependable Ability to work cooperatively with fellow employee owners Ability to effectively move between a variety of tasks Ability to productively manage tasks and complete work accurately and in a timely manner Proficient in Microsoft Office Desire to learn and grow and assist in the execution of continuous improvement initiatives WHAT WE OFFER: Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us, doing what’s right, exercising sound business practices and earning consideration. Other benefits include: A collaborative and supportive work environment ESOP (Employee Stock Ownership Plan) – generous company-funded retirement Medical, dental, vision, and life insurance Flexible spending/health savings account 401(k) The SOURCE – free and confidential support resources for our team Clothing allowance (for applicable roles) Paid time off Paid holidays Training and development Advancement opportunities Lumbermen’s is proud to be a drug and alcohol-free workplace. In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.", "summaryDescription" : "Cabinet Customer Service Specialist at Lumbermen's", "postedDate" : "2026-06-15T23:19:22.155", "createdAt" : "2026-06-15T23:19:22.155", "lastUpdated" : "2026-06-16T08:45:30.369", "ingestTimestamp" : "2026-06-15T23:19:22.155", "mongoId" : "6a3056b3f292fd229cf2d4f2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 47000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 460.561, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d9f5a74d8ee00a0c5ab6c", "title" : "Customer Specialist", "company" : "CarMax", "salary" : { "min" : 19.0, "max" : 28.5, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-15T08:43:09.041", "fingerprint" : "a269f8c8b441f261539100523d7e8a2fe7175cb8e7cf9e8341a847034d57760d", "source" : "workday", "applyUrl" : "https://carmax.wd1.myworkdayjobs.com/External/job/IL---Joliet/Customer-Specialist_JR-102329-1", "externalId" : "JJ-102329", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "Joliet", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Joliet, Illinois, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 0, "experienceMaxYears" : 1, "experienceLevel" : "Entry", "professionalSkills" : [ "Used car retail" ], "hardSkillsList" : [ "valid driver’s license", "lift up to 25 lbs", "accurately read and transcribe data" ], "softSkillsList" : [ "integrity, respect, teamwork" ], "hardSkills" : [ { "name" : "valid driver’s license", "level" : "intermediate" }, { "name" : "lift up to 25 lbs", "level" : "intermediate" }, { "name" : "accurately read and transcribe data", "level" : "intermediate" } ], "softSkills" : [ { "name" : "integrity, respect, teamwork" } ], "majorSkills" : "customer service, sales, administrative tasks, vehicle assessments, communication", "majorSkillsList" : [ "customer service, sales, administrative tasks, vehicle assessments, communication" ], "coreResponsibilities" : "Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation. Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards. Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience. Follow CarMax Environmental, Health and Safety (EH) requirements and maintain a clean and orderly work area.", "teamCollaboration" : "Collaborate effectively across teams to maintain a smooth, customer-focused experience.", "toolProficiency" : [ "Microsoft Office Suite" ], "communicationSkills" : "representing CarMax; building relationships; customer needs; business goals", "documentationSkills" : "documenting details; maintaining transaction paperwork; auditing documents", "innovationCreativity" : "innovation", "problemSolvingSkills" : "win-win solutions; balancing customer needs; following processes accurately; manage multiple tasks; attention to detail; meet deadlines", "specialRequirements" : "Ability to lift up to 25 lbs and accurately read and transcribe data.", "outcomesObjectives" : "Make a meaningful impact on every customer interaction.", "qualificationsBasic" : "High School Diploma or equivalent and a valid driver’s license. Ability to lift up to 25 lbs and accurately read and transcribe data.", "qualificationsPreferred" : "Sales or customer service experience in retail or similar environments. Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "6164 - Joliet - 1700 IL Route 59, Joliet, Illinois, 60586 CarMax, the way your career should be! **Position Overview** As a Customer Specialist, you will play a key role in delivering an iconic, customer-first experience that sets CarMax apart. You’ll act as a trusted guide, supporting customers through every step of their car-buying and selling journey. From facilitating appraisals and test drives to managing paperwork and repair orders, you’ll ensure a seamless, transparent process that reflects CarMax’s commitment to honesty and innovation. This dynamic role offers variety, autonomy, and the opportunity to collaborate across teams while making a meaningful impact on every customer interaction. **Why CarMax?** At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. **Role Responsibilities** * Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. * Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. * Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation. * Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards. * Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. * Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience. * Follow CarMax Environmental, Health and Safety (EH) requirements and maintain a clean and orderly work area. **Required Qualifications** * Strong communication skills with confidence in representing CarMax and its products. * Ability to build lasting relationships and create win-win solutions for customers. * Demonstrated integrity, respect, and teamwork in a fast-paced environment. * Skilled in balancing customer needs with business goals and following processes accurately. * Ability to manage multiple tasks, maintain attention to detail, and meet deadlines. * High School Diploma or equivalent and a valid driver’s license. * Ability to lift up to 25 lbs and accurately read and transcribe data. **Preferred Qualifications** * Sales or customer service experience in retail or similar environments. * Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). **About CarMax** At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $19.00 - $28.50 **Benefits:** Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. * For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our [CarMax Benefits](http://apps.bswift.com/portal/carmax) website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.", "summaryDescription" : "Customer Specialist at CarMax. Skills: customer service, sales, administrative tasks, vehicle assessments, communication. Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation. Perform cosmetic inspections to ensure ", "postedDate" : "2026-06-13T20:50:40.520", "createdAt" : "2026-06-14T20:50:40.486", "lastUpdated" : "2026-06-15T08:43:09.041", "ingestTimestamp" : "2026-06-14T20:50:40.486", "mongoId" : "6a2d9f5a74d8ee00a0c5ab6c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://carmax.wd1.myworkdayjobs.com/External/job/IL---Joliet/Customer-Specialist_JR-102329-1", "salaryAnnualMin" : 39520, "salaryAnnualMax" : 59280, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "valid driver’s license", "lift up to 25 lbs", "accurately read and transcribe data", "integrity, respect, teamwork", "customer service, sales, administrative tasks, vehicle assessments, communication", "Used car retail", "Microsoft Office Suite" ], "skillCount" : 7, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 1.0, "_score" : 459.03976, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6cbf74d8ee00a091b219", "title" : "Administrative and Customer Support Specialist", "company" : "HealtheConnections", "industry" : "Healthcare", "salary" : { "min" : 48000.0, "max" : 62500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Syracuse ", "locations" : [ "Syracuse" ], "timestamp" : "2026-06-15T09:41:31.881", "fingerprint" : "68efb734d64390993858c498d24c3c2ed8f743f7c17ed0ea8814721fbc7cd9e4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.healtheconnections.org/jobs/?gh_jid=5257248008", "externalId" : "5257248008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Syracuse", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.0481221,-76.1474244" } ], "locationText" : "Syracuse, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "CRM, Ticketing platforms, Customer support platforms", "professionalSkills" : [ "Workflow oversight", "Special project execution", "Customer guidance", "Process management", "Customer onboarding", "Credentialing", "Compliance support", "Customer experience initiatives" ], "hardSkillsList" : [ "Troubleshooting", "System documentation" ], "softSkillsList" : [ "Critical thinking", "Flexibility", "Adaptability" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "System documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" }, { "name" : "Flexibility" }, { "name" : "Adaptability" } ], "majorSkills" : "Customer support, Customer relationships, Customer retention, Customer satisfaction", "majorSkillsList" : [ "Customer support", "Customer relationships", "Customer retention", "Customer satisfaction" ], "coreResponsibilities" : "Serve as primary point of contact, Handle customer inquiries, Handle service requests, Handle support issues, Deliver exceptional customer experience, Be subject matter expert, Troubleshoot complex issues, Resolve complex issues, Ensure timely follow-up, Ensure timely resolution, Support categorization of tickets, Support triage of tickets, Support escalation of tickets, Support management of tickets, Maintain accurate customer records, Maintain user accounts, Maintain system documentation, Support customer onboarding, Support credentialing, Support compliance, Support customer experience initiatives", "teamCollaboration" : "Work closely with customers; Work closely with team members; Collaborative team environment", "domainKnowledge" : "Health information exchange; Health IT; Healthcare administration", "domainList" : [ "health-information-exchange", "health-it", "healthcare-administration" ], "domainSpecificKnowledge" : [ "Health information exchange", "Health IT", "Healthcare administration" ], "toolProficiency" : [ "CRM", "Ticketing systems", "Business systems" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "System documentation", "problemSolvingSkills" : "Problem-solving; Troubleshooting; Root cause analysis", "qualificationsBasic" : "5+ years customer service, 5+ years customer support, 5+ years client services, Experience with CRM, Experience with ticketing platforms, Experience with customer support platforms, Excellent written communication, Excellent verbal communication, Analytical abilities, Problem-solving abilities, Technical aptitude, Ability to learn applications, Ability to learn systems, Ability to work under pressure, Ability to meet deadlines, Ability to ensure accuracy, Proven ability to follow procedures, Experience working independently, Experience working collaboratively", "qualificationsPreferred" : "Associate's degree in Business, Associate's degree in Communications, Associate's degree in Healthcare Administration, Associate's degree in Information Technology, Equivalent experience strongly preferred, Experience in healthcare, Experience in health information exchange, Experience in health IT, Experience in medical administration, Experience in technical support", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who: HealtheConnections, a respected national leader in providing health information exchange (HIE) services for 26 counties of NYS. What: Hiring an experienced, customer-focused professional to provide advanced support and operational leadership through troubleshooting, workflow oversight, training support, special project execution, and more across HealtheConnections’ technology services. About the Job: In this role, you will use your experience and critical thinking skills to work closely with customers to understand their needs, provide guidance on our systems and services, manage important processes, and serve as a trusted resource. This team supports one of the largest and most multi-faceted health information exchanges in the country and serves as a key resource for both customers and internal teams. Administrative and Customer Support Specialists have varied responsibilities. You will work closely with customers and team members to ensure a high-quality customer experience while supporting onboarding, compliance, customer service operations, and continuous improvement initiatives. Primary Responsibilities: Serve as a primary point of contact for customer inquiries, service requests, and support issues, delivering an exceptional customer experience through phone, email, and tickets Be a subject matter expert for Customer Services processes and how HealtheConnections’ services work. Troubleshoot and resolve complex customer issues while ensuring timely follow-up and resolution. Support the categorization, triage, escalation, and management of customer support tickets using our CRM and other business systems Maintain accurate customer records, user accounts, and system documentation. Support customer onboarding, credentialing, compliance, and customer experience initiatives. Experience Needed: Please send us a cover letter with your application. 5+ years of customer service, customer support, client services, or related experience. Experience with CRM, ticketing, or customer support platforms. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Strong technical aptitude and ability to quickly learn new applications and systems. Ability to work under pressure, meet deadlines, and ensure accuracy. Proven ability to follow established procedures. Experience working independently and collaboratively within a team environment. Experience in healthcare, health information exchange, health IT, medical administration, or a technical support environment is a strong plus. Associate's or higher degree in Business, Communications, Healthcare Administration, Information Technology, or equivalent experience strongly preferred Not sure you meet all qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. You’re a great fit for us if you’re good at… Methodical, detail-oriented tasks Being flexible and adaptable to shifting priorities Following procedures carefully Helping someone get to the root of a problem We’re a great fit for you if you’re looking for… A high-performance, high-energy, collaborative environment. One of the best things about working here is our team. They’re smart, supportive, passionate, and among the best in the business. A dynamic industry. Health information exchange has exciting opportunities on the horizon as the healthcare industry evolves, both within NYS and on the national stage. Strong benefits. We cover the cost of medical insurance for employees along with a full suite of benefits, including 401k matching, generous vacation/holiday time, unlimited sick time, flexibility in work hours and hybrid/remote work, and more. Work that makes a difference in your community. We’re proud to make an impact on the daily lives of health professionals and support improved health outcomes for individuals right here in New York State. We like to say that we’re “casually competent” – we’re not pretentious, but we know our stuff. Our people are talented, our culture is vibrant, and our work is at the top of its class. Even better, our customers genuinely like working with us, and we’ve seen firsthand how what we do has made a positive impact on our community. $48,000-$62,500 is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, and seniority.", "summaryDescription" : "Administrative and Customer Support Specialist at HealtheConnections. Skills: Customer support, Customer relationships, Customer retention, Customer satisfaction. Serve as primary point of contact. Handle customer inquiries", "postedDate" : "2026-06-14T03:28:34.645", "createdAt" : "2026-06-14T03:28:34.645", "lastUpdated" : "2026-06-15T09:41:31.881", "ingestTimestamp" : "2026-06-14T03:28:34.645", "mongoId" : "6a2c6cbf74d8ee00a091b219", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 62500, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Troubleshooting", "System documentation", "Critical thinking", "Flexibility", "Adaptability", "Customer support", "Customer relationships", "Customer retention", "Customer satisfaction", "Workflow oversight", "Special project execution", "Customer guidance", "Process management", "Customer onboarding", "Credentialing", "Compliance support", "Customer experience initiatives", "Health information exchange", "Health IT", "Healthcare administration", "CRM", "Ticketing systems", "Business systems" ], "skillCount" : 23, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 458.57883, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d5b8774d8ee00a0b953b3", "title" : "Seasonal Conversions Specialist", "company" : "Lakeshore Learning Materials, LLC", "industry" : "Consumer Goods", "salary" : { "min" : 24500.0, "max" : 35000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Mid-level Seasonal Conversions Specialist in Bulgaria, with adjustments for the Education industry and temporary employment type." }, "location" : "Carson, CA, United States", "locations" : [ "Carson", "CA", "United States" ], "timestamp" : "2026-06-15T22:13:32.444", "fingerprint" : "178b97078017056fdbb5cfcdb603d2605df2c4d6dea107e3d3db97f948427bfc", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Lakeshore/744000131735698-seasonal-conversions-specialist-remote-", "externalId" : "744000131735698", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office, Adobe Acrobat", "professionalSkills" : [ "Organizational skills", "Administrative skills", "Task management", "Product knowledge" ], "hardSkillsList" : [ "Data analysis" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Product conversions, Customer support", "majorSkillsList" : [ "Product conversions", "Customer support" ], "coreResponsibilities" : "Review and process conversion requests, Ensure accuracy of requests, Ensure completeness of requests, Ensure adherence to guidelines, Partner with colleagues across teams, Support Lakeshore’s strategy, Grow Lakeshore’s strategy, Develop working knowledge of offerings, Identify trends across requests, Identify gaps across requests, Identify opportunities for improving products, Identify opportunities for improving solutions", "teamCollaboration" : "Cross-team collaboration", "domainKnowledge" : "Lakeshore products; Industry competitors", "domainList" : [ "lakeshore-products", "industry-competitors" ], "domainSpecificKnowledge" : [ "Lakeshore products", "Industry competitors" ], "toolProficiency" : [ "Microsoft Office", "Adobe Acrobat" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Problem-solving skills", "qualificationsBasic" : "Ability to work PST hours, Familiarity with Lakeshore products, Proficiency with Microsoft Office applications, Proficiency with Adobe Acrobat, Written communication skills, Verbal communication skills, Customer service–oriented mindset, Excellent problem-solving skills, Ability to identify practical solutions", "qualificationsPreferred" : "Classroom experience, Exposure to curriculum development", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth. We are seeking a temporary Conversions Specialist to join our team for a six-month period. In this role, you will support the successful execution and continued growth of conversion requests that adapt existing educational products into customized solutions for customers. The position plays an essential role in ensuring accuracy, efficiency and cross-team collaboration, while developing strong product knowledge and identifying opportunities to improve offerings and internal processes. Applicants should have familiarity with Lakeshore products and solutions. The ideal candidate is detail-oriented, customer-focused, and eager to learn in a fast-paced, mission-driven environment serving educators. A day on the job looks like this: * Reviewing and processing incoming conversion requests to ensure accuracy, completeness and adherence to established guidelines * Partnering with colleagues across teams to support and grow Lakeshore’s overall strategy for product conversions * Developing and maintaining a working knowledge of Lakeshore offerings as well as relevant industry competitors to better support customer needs * Collecting and analyzing data across conversion requests to identify trends, gaps and opportunities for improving products and solutions ## Qualifications Got the skills and experience? Here’s what we’re looking for: * Ability to work PST hours * Strong attention to detail with exceptional organizational and administrative skills with experience in an office setting; ability to manage multiple tasks, maintain accuracy, and keep projects and materials well organized * Familiarity with Lakeshore products and solutions * Proficiency with Microsoft Office applications and Adobe Acrobat Reader; comfortable learning and using new technologies * Classroom experience or exposure to curriculum development is a plus * Strong written and verbal communication skills * Customer service–oriented mindset and approach to work * Excellent problem-solving skills and the ability to identify practical solutions ## Additional Information And here’s our end of the bargain! At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties. For employees residing outside of Los Angeles and Orange Counties, pay is based on national market. For this position, new employees joining Lakeshore are typically brought into the organization at an hourly rate between $19.48-$22 depending on relevant experience & skillset. This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset. * Generous employee discount * Casual dress…and we really mean it At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve. We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. To learn more about Lakeshore, visit [www.lakeshorelearning.com/careers](https://www.lakeshorelearning.com/about/careers)[ ](https://www.lakeshorelearning.com/about/careers%C2%A0) Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. To learn about how we collect and use Applicant information, please visit our [Employee/Applicant Privacy Policy.](https://www.lakeshorelearning.com/about/privacy-policy-employee-applicant/) Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees. Please see the [E-Verify Participation Poster and Know Your Rights Poster](http://www.e-verify.gov/sites/default/files/everify/posters/IERRightToWorkPoster%20EngEs.pdf) in [English](http://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf) and [Spanish ](https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRightsSp6.12.pdf)for more information. INDRLL1", "summaryDescription" : "Seasonal Conversions Specialist at Lakeshore Learning Materials, LLC. Skills: Product conversions, Customer support. Review and process conversion requests. Ensure accuracy of requests", "postedDate" : "2026-06-11T17:57:00.000", "createdAt" : "2026-06-14T19:24:29.537", "lastUpdated" : "2026-06-15T22:13:32.444", "ingestTimestamp" : "2026-06-14T19:24:29.537", "mongoId" : "6a2d5b8774d8ee00a0b953b3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Product conversions", "Customer support", "Organizational skills", "Administrative skills", "Task management", "Product knowledge", "Lakeshore products", "Industry competitors", "Microsoft Office", "Adobe Acrobat" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 458.30682, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c7c9174d8ee00a094dbf4", "title" : "Senior Power Conversion Engineer", "company" : "Silicon Ranch Corporation", "industry" : "Climate Tech", "salary" : { "min" : 5500000.0, "max" : 8500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Power Conversion Engineer in the Climate Tech industry, adjusted for seniority and remote work in India." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T03:42:36.041", "fingerprint" : "dedca287a08068e3718a3dd343c50df431bc77e2cbdf59bdcbfe213933ab1108", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/siliconranch/jobs/5204123008", "externalId" : "5204123008", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "experienceMinYears" : 7, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Power conversion systems, Inverters, AC equipment, AC power systems", "professionalSkills" : [ "System design", "Reliability practices", "Root cause analysis" ], "hardSkillsList" : [ "Troubleshooting complex issues", "Root cause identification" ], "hardSkills" : [ { "name" : "Troubleshooting complex issues", "level" : "intermediate" }, { "name" : "Root cause identification", "level" : "intermediate" } ], "majorSkills" : "Power conversion systems, Inverter systems, BESS systems", "majorSkillsList" : [ "Power conversion systems", "Inverter systems", "BESS systems" ], "coreResponsibilities" : "Own performance and availability, Drive resolution of failures, Track and analyze metrics, Provide troubleshooting support, Translate field observations, Support O&M teams, Serve as engineering interface, Lead technical escalation, Provide technical oversight, Develop strategies for managing systems, Review and validate firmware, Support analysis of interactions, Identify and evaluate failure modes, Support long-term planning, Drive reliability improvements, Support development of maintenance, Provide operational insight, Support commissioning review, Identify and communicate deficiencies", "teamCollaboration" : "Cross-functional teams; Asset Management teams; O&M teams; Performance Engineering teams; Compliance teams", "domainKnowledge" : "Power conversion systems; Inverter technologies; BESS systems; AC power systems; Grid compliance; Regenerative Energy; Agrivoltaics; Battery storage solutions", "domainList" : [ "power-conversion-systems", "inverter-technologies", "bess-systems", "ac-power-systems", "grid-compliance", "regenerative-energy", "agrivoltaics", "battery-storage-solutions" ], "domainSpecificKnowledge" : [ "Power conversion systems", "Inverter technologies", "BESS systems", "AC power systems", "Grid compliance", "Regenerative Energy", "Agrivoltaics", "Battery storage solutions" ], "communicationSkills" : "Influence outcomes", "problemSolvingSkills" : "Advanced troubleshooting; Root cause analysis; Failure mode analysis", "qualificationsBasic" : "Bachelor's degree in Engineering, 7+ years power conversion systems, Field experience troubleshooting, Experience working with vendors, Experience with cross-functional teams", "qualificationsPreferred" : "Electrical Engineering preferred, Solar inverters and/or BESS preferred, Utility-scale solar experience preferred, Storage or industrial power experience preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Silicon Ranch is a fully integrated provider of customized renewable energy, carbon, and battery storage solutions for a diverse set of partners across North America. We are known for putting community partnerships first, and are the only renewable energy company in the U. S. that owns and operates all of its solar ranches and has a 100% track record for successful delivery. We have the largest utility scale agrivoltaics portfolio in the country under Regenerative Energy®, our nationally recognized holistic approach to project design, construction, and land management. Our model incorporates regenerative ranching and other regenerative land management practices to restore livelihoods and soil health, biodiversity, and water quality. Through our subsidiary, Clearloop, we are able to help businesses of all sizes reclaim their carbon footprint with a direct investment in building new solar projects while also helping bring renewable energy and economic development to distressed communities. By joining Silicon Ranch, you will be joining a team of experienced and dedicated individuals who have proven time and again that it is indeed possible to not only “make solar do more”, but to make the promise of carbon-free, renewable energy that benefits people right where it comes from a tangible, measurable, and replicable reality. Silicon Ranch is committed to creating a diverse and inclusive workplace that is reflective of the communities in which we work and serve. We are an equal opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Job Description Position: Senior Power Conversion Engineer Location: Remote Overview: The Senior Power Conversion Engineer is responsible for the performance, reliability, and lifecycle management of power conversion systems across the operating fleet, including inverters, battery energy storage systems (BESS), and related AC equipment. This role serves as the technical owner of power conversion system performance—bridging field execution, engineering analysis, and vendor engagement. The position informs equipment selection and design standards for new projects while driving resolution of both systemic and site-specific issues. Main Responsibilities: · Own the performance and availability of inverter and BESS systems across the fleet. · Drive the resolution of major failures, sustained underperformance, and serial defects. · Track and analyze performance and reliability metrics to identify emerging risks. · Provide advanced troubleshooting support for complex inverter, BESS, and AC system issues. · Translate field observations into clear problem statements and actionable solutions. · Support O&M teams with structured troubleshooting and escalation. · Serve as the primary engineering interface with inverter and BESS OEMs and service providers. · Lead technical escalation and resolution of systemic equipment issues, including root cause identification and corrective action implementation. · Provide technical oversight of vendor performance, ensuring equipment issues are properly diagnosed, addressed, and resolved. · Develop and implement strategies for managing power conversion systems across their lifecycle, including spare parts planning, repowering analyses, and monitoring capabilities. · Review and validate inverter and BESS firmware, controls logic, and operating parameters to ensure proper system performance and grid compliance. · Support analysis of inverter and BESS interactions with plant-level controls and grid events to improve system response and stability. · Identify and evaluate key failure modes and develop mitigation strategies to reduce recurrence and fleet-wide risk. · Support long-term planning for major component replacements and fleet upgrades. · Drive reliability improvements through PM optimization, failure trend analysis, and standardization of best practices. · Support development of condition-based maintenance approaches. · Provide operational insight to Delivery teams to inform equipment selection and specifications. · Support commissioning review and project turnover into operations. · Identify and communicate design or operational deficiencies. · Collaborate closely with Asset Management, O&M, Performance Engineering, and Compliance teams to improve fleet performance. Qualifications: Education · Bachelor’s degree in Engineering (Electrical Engineering preferred) Experience · 7+ years working with power conversion systems (solar inverters and/or BESS preferred). · Strong field experience troubleshooting inverter and/or BESS systems. · Experience working with vendors and cross-functional teams to resolve technical issues. · Utility-scale solar, storage, or similar industrial power experience preferred. Skills · Strong understanding of inverter technologies, BESS systems, and AC power systems. · Proven ability to diagnose and resolve complex technical issues. · Experience with root cause analysis and reliability practices. · Strong communication skills and ability to influence outcomes across teams. What We’re Looking For · A field-proven engineer who can operate at both site and fleet level. · Someone who can connect on-site issues to broader system impacts. · Comfortable owning complex problems and driving them to resolution. Our interview process: A typical interview process at Silicon Ranch might include the below stages. Please note that we may make changes to these steps as needed, and details will be provided to you early on in the process. Introductory Interview with our recruiter Hiring Manager Interview to dive into technical skills and behavioral questions Panel Interview to assess cross-functional skills and dive deeper into technical skills Executive Interview to answer high-level questions about SRC and the team", "summaryDescription" : "Senior Power Conversion Engineer at Silicon Ranch Corporation. Skills: Power conversion systems, Inverter systems, BESS systems. Own performance and availability. Drive resolution of failures", "postedDate" : "2026-06-13T20:31:05.561", "createdAt" : "2026-06-13T20:31:05.561", "lastUpdated" : "2026-06-15T03:42:36.041", "ingestTimestamp" : "2026-06-13T20:31:05.561", "mongoId" : "6a2c7c9174d8ee00a094dbf4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Troubleshooting complex issues", "Root cause identification", "Power conversion systems", "Inverter systems", "BESS systems", "System design", "Reliability practices", "Root cause analysis", "Inverter technologies", "AC power systems", "Grid compliance", "Regenerative Energy", "Agrivoltaics", "Battery storage solutions" ], "skillCount" : 14, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 458.19553, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Climate Tech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cc12574d8ee00a0a03c82", "title" : "Customer Success Specialist", "company" : "HotelRunner", "location" : "Izmir, TR", "locations" : [ "Izmir", "TR" ], "timestamp" : "2026-06-15T13:40:25.985", "fingerprint" : "f55a745d3227f8d38ed48002668768af8ed54a293c2a23e288ca8bd01866ab4b", "source" : "breezyhr", "applyUrl" : "https://hotelrunner.breezy.hr/p/a6c7672e689701-customer-success-specialist-opportunities-for-candidates-with-disabilities", "externalId" : "a6c7672e689701", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Izmir", "country" : "Turkey", "continent" : "as", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Izmir, Turkey", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Hospitality SaaS" ], "majorSkills" : "Customer Success, SaaS, Implementation, Training", "majorSkillsList" : [ "Customer Success, SaaS, Implementation, Training" ], "coreResponsibilities" : "Manage end-to-end implementation and training processes for HotelRunner PMS and Channel Manager products.", "specialRequirements" : "Opportunities for Candidates with Disabilities", "workSiteFlexibility" : "Onsite", "rawDescription" : "About HotelRunnerHotelRunner is a technology-driven hospitality SaaS company helping hotels increase visibility, efficiency, and revenue through smart digital solutions.About The JobManage end-to-end implementation and training processes for HotelRunner PMS and Channel Manager productsProvide fast,", "summaryDescription" : "Customer Success Specialist at HotelRunner. Skills: Customer Success, SaaS, Implementation, Training. Manage end-to-end implementation and training processes for HotelRunner PMS and Channel Manager products.", "createdAt" : "2026-06-14T20:34:03.020", "lastUpdated" : "2026-06-15T13:40:25.985", "ingestTimestamp" : "2026-06-14T20:34:03.020", "mongoId" : "6a2cc12574d8ee00a0a03c82", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Customer Success, SaaS, Implementation, Training", "Hospitality SaaS" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "_score" : 457.40488, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3064faf292fd229cfa4489", "title" : "Customer Success Lead", "company" : "Matic", "industry" : "Customer Experience", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Customer Success role in Menlo Park, adjusted for the technology industry and company size." }, "location" : "Menlo Park, CA", "locations" : [ "Menlo Park, CA" ], "timestamp" : "2026-06-16T08:49:56.939", "fingerprint" : "c5b5fde0c0c831c5765beab86cfc4e5d5edeef9e0270996052dea1b6aab593ef", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Maticrobots/54d09f9a-b76b-41cf-a6da-5e455f9ec213/application", "externalId" : "54d09f9a-b76b-41cf-a6da-5e455f9ec213", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Menlo Park", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.4519671,-122.1779920" } ], "locationText" : "Menlo Park, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI", "professionalSkills" : [ "Customer relationship management", "Customer retention", "Customer satisfaction", "Value realization", "Product adoption", "Long-term loyalty", "Referral programs", "Advocacy programs", "Support operations", "Product knowledge", "Issue data analysis", "Root cause analysis", "Onboarding content", "FAQ libraries", "How-to videos", "Knowledge base", "Response times", "Support quality" ], "hardSkillsList" : [ "Customer onboarding", "Customer activation", "Customer engagement", "Customer retention", "Customer loyalty", "Customer advocacy", "Ticket handling", "Escalation management", "Churn analysis", "Team coaching", "System building", "Playbook development", "Infrastructure development", "Relationship building", "Product adoption", "Metric tracking", "NPS tracking", "Activation rate tracking", "Referral program building", "Advocacy program building", "Support function building", "SLA definition", "Resolution time improvement", "Product knowledge development", "Issue data analysis", "Trend 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{ "name" : "Infrastructure development", "level" : "intermediate" }, { "name" : "Relationship building", "level" : "intermediate" }, { "name" : "Product adoption", "level" : "intermediate" }, { "name" : "Metric tracking", "level" : "intermediate" }, { "name" : "NPS tracking", "level" : "intermediate" }, { "name" : "Activation rate tracking", "level" : "intermediate" }, { "name" : "Referral program building", "level" : "intermediate" }, { "name" : "Advocacy program building", "level" : "intermediate" }, { "name" : "Support function building", "level" : "intermediate" }, { "name" : "SLA definition", "level" : "intermediate" }, { "name" : "Resolution time improvement", "level" : "intermediate" }, { "name" : "Product knowledge development", "level" : "intermediate" }, { "name" : "Issue data analysis", "level" : "intermediate" }, { "name" : "Trend surfacing", "level" : "intermediate" }, { "name" : "Root cause identification", "level" : "intermediate" }, { "name" : "Onboarding content creation", "level" : "intermediate" }, { "name" : "FAQ library creation", "level" : "intermediate" }, { "name" : "How-to video creation", "level" : "intermediate" }, { "name" : "Knowledge base creation", "level" : "intermediate" }, { "name" : "AI tool deployment", "level" : "intermediate" }, { "name" : "Skill deployment", "level" : "intermediate" }, { "name" : "Agent deployment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Customer Success, Team Leadership, Support Operations", "majorSkillsList" : [ "Customer Success", "Team Leadership", "Support Operations" ], "coreResponsibilities" : "Own post-purchase customer journey, Run customer onboarding, Answer customer tickets, Handle customer escalations, Analyze churn signals, Coach customer success team, Build customer success systems, Build customer success playbooks, Build customer success infrastructure, Deliver customer experience, Own customer success end-to-end, Mentor customer success team, Set customer success bar, Hold customer success standard, Answer tickets personally, Lead customer success function, Build deep customer relationships, Understand customer needs, Drive product adoption, Drive long-term loyalty, Track retention metrics, Track NPS metrics, Track activation rates, Spot churn signals, Build referral programs, Build advocacy programs, Build high-performing support function, Define clear SLAs, Achieve fast resolution times, Develop deep product knowledge, Analyze customer issue data, Surface issue trends, Identify issue root causes, Push fixes upstream, Serve as bridge, Build onboarding content, Build FAQ libraries, Build how-to videos, Build knowledge base, Develop AI tools, Deploy AI tools", "teamCollaboration" : "Engineering; Product; Customer Operations; Marketing", "domainKnowledge" : "Home robotics; Spatial AI; RGB cameras; Neural networks; On-device processing; Consumer robotics", "domainList" : [ "home-robotics", "spatial-ai", "rgb-cameras", "neural-networks", "on-device-processing", "consumer-robotics" ], "domainSpecificKnowledge" : [ "Home robotics", "Spatial AI", "RGB cameras", "Neural networks", "On-device processing", "Consumer robotics" ], "toolProficiency" : [ "Matic app" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Onboarding content; FAQ libraries; How-to videos; Knowledge base", "problemSolvingSkills" : "Diagnose complex problems; Troubleshoot; Root cause analysis", "outcomesObjectives" : "Scale customer success function; Deliver personal customer experience; Turn happy customers into growth channel; Improve response times; Improve support quality", "qualificationsBasic" : "Bachelor's degree required, 5+ years customer success, Experience with customer onboarding, Experience with customer activation, Experience with customer engagement, Experience with customer retention, Experience with customer loyalty, Experience with customer advocacy, Experience answering tickets, Experience handling escalations, Experience analyzing churn signals, Experience coaching a team, Experience building systems, Experience building playbooks, Experience building infrastructure, Experience with hardware issues, Experience with software issues, Experience with product performance, Experience with customer feedback, Experience with Marketing, Experience with AI tools", "qualificationsPreferred" : "Technical or analytical background preferred, Scaled customer programs at startup preferred, Experience at 1,000 customers, Experience at 100,000 customers", "workSiteFlexibility" : "Flexible", "rawDescription" : "COMPANY OVERVIEW Each year, 2.5 trillion hours are spent on household chores. At Matic, we’re on a mission to recapture that lost time, and we’re doing it by revolutionizing home robotics. Our first product, also called Matic, is a Wall-E-esque floor cleaning robot. We've built what amounts to \"full self-driving in the home” with real-time 3D mapping, adaptive path-tracking, and a precise semantic understanding of the home. Our breakthroughs in spatial AI allow Matic to work reliably in real homes, using only RGB cameras and neural networks running on-device. PRIVACY FIRST What happens in the home, stays in the home. Our robots are private by design, with all data processing performed by the robot itself, not in the cloud. OUR APPROACH Before the iPhone, consumers adopted several distinct devices; cell phones, PDAs, and portable music players each served a particular need. We believe in a similar progression for home robotics, starting with single-purpose robots and building iteratively toward more complex capabilities over time. OUR CULTURE Matic is a tight-knit and collaborative team, singularly focused on building products our customers will cherish. We're ultra-hardworking people committed to solving tough problems that save precious time and energy. ABOUT THE ROLE Matic is approaching 10,000 customers and scaling fast. We're looking for a Customer Success Lead to own the full post-purchase customer journey and take our Customer Success function to world-class. This is a hands-on role. You'll be in the weeds with customers every day: running onboarding, answering tickets, handling escalations, analyzing churn signals, and coaching your team. You'll also be building the systems, playbooks, and infrastructure that let us deliver a deeply personal experience to every single customer as we grow from ten thousand to a hundred thousand and beyond. This is a startup. Ownership is high, roles are fluid, and the best ideas win regardless of where they come from. If customers win, the team wins, and if the team wins, each individual wins. You'll be collaborating with Engineering, Product, and Customer Operations to make Matic's customer experience the reason people tell their friends about us. We believe the best customer service is no customer service, a product so intuitive and reliable that customers never need to reach out. The second-best is just-in-time, self-service help that anticipates questions before they're asked. You'll build both: proactive systems that eliminate friction, and a white-glove experience for the moments that matter most. What you’ll do: - Deliver a Three-Michelin-Star Customer Experience - Own Customer Success end-to-end: onboarding, activation, engagement, retention, loyalty, and advocacy. Every touchpoint, every interaction. - Mentor a growing team across customer success and support. Set the bar, hold the standard, and make sure every customer feels like a million dollars. - Be in the queue yourself. Answering tickets isn't just part of the job, it's the most important part. Direct customer conversations are where you learn what's actually happening, what's breaking, and what's delighting. You can't lead what you don't feel firsthand. - Because you're personally up close to the customer, you'll see patterns that no dashboard can surface. Bring those insights to Product, Engineering, and Marketing and make sure they lead to action. Deepen Customer Relationships and Drive Growth - Build deep, personal relationships with customers. Understand their evolving needs and proactively drive product adoption and long-term loyalty. - Track and act on the metrics that matter: retention, NPS, activation rates. Spot signals early and move on them before they become problems. - Build referral and advocacy programs that turn happy customers into Matic's most powerful growth channel. Elevate Support Operations - Build a high-performing support function with clear SLAs, fast resolution times, and an experience that makes every customer who reaches out feel like they're our only customer. - Develop deep product knowledge across hardware, software, algorithms, and the Matic app. Know the product inside and out: every component, every edge case, every workaround. - Analyze customer issue data obsessively. Surface trends, identify root causes, and push fixes upstream so the same issue never hits a second customer. - Serve as the critical bridge between the engineering team and field data such as hardware and software issues, product performance, and customer feedback. - Work with Marketing to build onboarding content, FAQ libraries, how-to videos, and a knowledge base that empowers customers to help themselves. - Develop and deploy AI tools such as skills and agents to improve response times and support quality and build a feedback loop that results in continuous improvement of customer success processes What we look for: - 3+ years of experience in customer success or customer experience, ideally at a high-growth startup or consumer hardware/DTC company. - You've operated in fast-scaling environments where you had to build systems and processes while simultaneously serving customers. You're comfortable with speed and ambiguity. - Strong analytical chops. You're comfortable pulling data, building dashboards, tracking cohort retention curves, and making decisions based on what the numbers say. - Excellent written and verbal communication. You can write a crisp customer email, coach a junior teammate, and share a retention insight with the engineering team. - Deep empathy for customers paired with a bias toward action. You don't just feel for the customer. You fix the problem, then fix the system that caused it. - Technical curiosity. You don't need to be an engineer, but you need to understand how a complex hardware + software + AI product works well enough to troubleshoot, explain, and advocate intelligently. - Bachelor's degree required. Technical or analytical background preferred. What we value: - Customer obsession. Every interaction, every email, every call, every unboxing, should feel like the customer is the most important person in the world. Because to us, they are. - Details, details, details. The difference between good and exceptional lives in the details. You catch what others miss and you care about things other people think don't matter. - Ownership and follow-through. You don't wait to be told. You see the gap, you fill the gap, and you make sure it stays filled. No ball gets dropped. - Analytical rigor. You back up intuition with data. You measure what matters, you know what good looks like, and you hold yourself and your team to it. We'd love to hear from you if... - You're the kind of person who reads every customer review, the good ones and the bad ones, because you genuinely care about how people experience a product. - You love the challenge of diagnosing complex, cross-functional problems, the ones that span hardware, software, logistics, and human psychology. - You've scaled customer programs at a startup and you know the difference between what works at 1,000 customers and what works at 100,000. - You get fired up about consumer robotics and the idea of putting an extraordinary product into people's homes. - You're excited to do your life's work.", "summaryDescription" : "Customer Success Lead at Matic. Skills: Customer Success, Team Leadership, Support Operations. Own post-purchase customer journey. Run customer onboarding", "createdAt" : "2026-06-16T00:30:33.353", "lastUpdated" : "2026-06-16T08:49:56.939", "ingestTimestamp" : "2026-06-16T00:30:33.353", "mongoId" : "6a3064faf292fd229cfa4489", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Customer onboarding", "Customer activation", "Customer engagement", "Customer retention", "Customer loyalty", "Customer advocacy", "Ticket handling", "Escalation management", "Churn analysis", "Team coaching", "System building", "Playbook development", "Infrastructure development", "Relationship building", "Product adoption", "Metric tracking", "NPS tracking", "Activation rate tracking", "Referral program building", "Advocacy program building", "Support function building", "SLA definition", "Resolution time improvement", "Product knowledge development", "Issue data analysis", "Trend surfacing", "Root cause identification", "Onboarding content creation", "FAQ library creation", "How-to video creation", "Knowledge base creation", "AI tool deployment", "Skill deployment", "Agent deployment", "Leadership", "Mentoring", "Customer Success", "Team Leadership", "Support Operations", "Customer relationship management", "Customer satisfaction", "Value realization", "Long-term loyalty", "Referral programs", "Advocacy programs", "Support operations", "Product knowledge", "Root cause analysis", "Onboarding content", "FAQ libraries", "How-to videos", "Knowledge base", "Response times", "Support quality", "Home robotics", "Spatial AI", "RGB cameras", "Neural networks", "On-device processing", "Consumer robotics", "Matic app" ], "skillCount" : 61, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 454.39163, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "69ce5e3b9bc74574cb677997", "title" : "PROJECT MANAGEMENT IT SPECIALIST", "company" : "Mercedes-Benz Manufacturing Poland", "industry" : "Manufacturing", "salary" : { "min" : 165000.0, "max" : 235000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Project Management IT Specialist in Jawor, Poland, adjusted for the manufacturing industry and company size." }, "location" : "Poland-Lower Silesia-Jawor", "locations" : [ "Poland-Lower Silesia-Jawor", "Gottlieba Daimlera 5, , Jawor" ], "timestamp" : "2026-06-15T22:40:28.168", "fingerprint" : "7876b0de6efeb4045e0121ca754766a8b3032f5c9a3eb3138c82872a86abd671", "source" : "taleo", "language" : "en", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=879884", "externalId" : "879884", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jawor", "state" : "Lower Silesia", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.0677021,16.1976136" } ], "locationText" : "Jawor, Lower Silesia, Poland", "minimumEducation" : "Degree in IT or technical studies or equivalent qualification", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Strategic planning", "Operational priorities", "Business process analysis", "Technical leadership" ], "hardSkillsList" : [ "Process understanding" ], "hardSkills" : [ { "name" : "Process understanding", "level" : "intermediate" } ], "majorSkills" : "IT project management, Technology transformation", "majorSkillsList" : [ "IT project management", "Technology transformation" ], "coreResponsibilities" : "Lead major IT programs, Lead major IT projects, Drive technology transformation initiatives, Drive product-related projects, Ensure timely delivery of complex IT solutions, Balance strategic and operational priorities, Manage project time, Manage project scope, Manage project risks, Manage project resources, Manage project organization, Manage project stakeholders, Manage project cost, Manage project quality, Analyze business processes, Analyze IT processes, Communicate business processes, Communicate IT processes, Bridge gap between technical and business requirements, Take responsibility for finding solutions, Provide technical leadership, Provide coaching for IT workpackages, Present project results, Represent strategic decisions", "teamCollaboration" : "Cross-location teams; Cross-departmental teams; Interdisciplinary teams; Cross-departmental committees", "projectManagementSkills" : [ "Project management", "Program management" ], "domainKnowledge" : "IT systems modernization; Electric mobility; Zero-emission driving; Connectivity; Digital solutions; VAN.xA; CKD/SKD projects; Plant ramp-ups; Mainframe exit", "domainList" : [ "it-systems-modernization", "electric-mobility", "zero-emission-driving", "connectivity", "digital-solutions", "van-xa", "ckd-skd-projects", "plant-ramp-ups", "mainframe-exit" ], "domainSpecificKnowledge" : [ "IT systems modernization", "Electric mobility", "Zero-emission driving", "Connectivity", "Digital solutions", "VAN.xA", "CKD/SKD projects", "Plant ramp-ups", "Mainframe exit" ], "communicationSkills" : "Communicate complex dependencies", "innovationCreativity" : "Freedom to innovate", "problemSolvingSkills" : "Finding solutions to complex problems", "specialRequirements" : "Occasional short-term travel within Europe and beyond", "qualificationsBasic" : "Several years of experience in IT project management, Degree in IT or technical studies or equivalent qualification, Business-fluent English", "qualificationsPreferred" : "German language skills are a plus, Spanish language skills are a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At Mercedes-Benz Vans, we are redefining transportation under our purpose: “Moving transportation to the next level.” Our mission is clear: deliver premium vans that meet the needs of tomorrow—combining connectivity, digital solutions, and zero-emission driving. With our Ambition 2039, we are committed to CO₂ neutrality and leading the way in electric mobility. To achieve this, we are transforming our IT landscape on a global scale. By the end of the decade, we will standardize our IT systems across Mercedes-Benz Cars and Vans, modernize applications, and roll out new platforms—all while ensuring seamless product launches. That’s why we’ve built a central team to manage these strategic programs—and you can be part of it! We are looking for an Project Managment IT Specialist to join our ITV Transformation Team. In this role, you will lead major IT programs and projects that span development, production, and after-sales. From tech transformation initiatives like mainframe exit to product projects such as VAN.xA and plant ramp-ups, you’ll play a key role in shaping the future of our IT ecosystem. If you’re keen to take on responsibility, work on complex challenges, and make an impact in a dynamic environment, this is your opportunity! Our Team: You will join a team of up to 15 working in an interdisciplinary, cross-location, and cross-departmental manner. Our work mode is hybrid: mobile and flexible, while we also value direct and personal communication on-site at all VAN plants. We value collaboration and open exchange of ideas. What you can expect: • A challenging and varied role with responsibility and a high degree of creative freedom • A dynamic work environment that fosters initiative and creativity and provides a broad overview of the business unit • Freedom to innovate within a structured project management framework. • Opportunities for professional growth in a dynamic, future-focused environment. As an Project Managment IT Specialist in the ITV Transformation Team, you will: • lead major IT programs and projects across development, production, and sales. • drive technology transformation initiatives (e.g., mainframe exit) and product-related projects (e.g., VAN.xA, CKD/SKD projects, plant ramp-ups). • ensure timely delivery of complex IT solutions while balancing strategic and operational priorities. • manage all scopes of your project: time, scope, risks, ressources, organisation and stakeholders, cost and quality. You ensure that your project is a success! This will also require you to: • analyze and communicate complex business and IT processes to bridge the gap between technical and business requirements • take responsibility for finding solutions to complex problems, even beyond your immediate area of responsibility • provide technical leadership and coaching for IT workpackages where necessary • present and represent project results and strategic decisions in cross-departmental committees • Several years of experience in IT project management • Strong analytical, strategic, and conceptual skills • Ability to manage complex projects and communicate effectively across all levels. • Process understanding and the ability to grasp and communicate complex dependencies • Proactive, self-organized working style and willingness to take responsibility for finding solutions • Strong communication skills and team spirit • Comfortable with occasional short-term travel within Europe and beyond. • Degree in IT or technical studies or equivalent qualification • Language skills: Business-fluent English required; German and Spanish are a plus. Mercedes-Benz Manufacturing Poland sp. zo. o.", "summaryDescription" : "PROJECT MANAGEMENT IT SPECIALIST at Mercedes-Benz Manufacturing Poland. Skills: IT project management, Technology transformation. Lead major IT programs. 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{ "id" : "6a305ed7f292fd229cf74dc7", "title" : "Customer Success Lead", "company" : "Matic", "industry" : "Customer Experience", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Customer Success role in Menlo Park, adjusted for the technology industry and company size." }, "location" : "Menlo Park, CA", "locations" : [ "Menlo Park, CA" ], "timestamp" : "2026-06-16T10:05:51.519", "fingerprint" : "b0fd17145df3d4df0d45076399b557207c5e52b1f9d55c5765cedd494695260d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/MaticRobots/54d09f9a-b76b-41cf-a6da-5e455f9ec213/application", "externalId" : "54d09f9a-b76b-41cf-a6da-5e455f9ec213", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Menlo Park", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : 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: "Customer engagement", "level" : "intermediate" }, { "name" : "Customer loyalty tracking", "level" : "intermediate" }, { "name" : "Customer advocacy", "level" : "intermediate" }, { "name" : "NPS tracking", "level" : "intermediate" }, { "name" : "Activation rate tracking", "level" : "intermediate" }, { "name" : "Support function building", "level" : "intermediate" }, { "name" : "SLA definition", "level" : "intermediate" }, { "name" : "Resolution time tracking", "level" : "intermediate" }, { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Algorithm troubleshooting", "level" : "intermediate" }, { "name" : "App troubleshooting", "level" : "intermediate" }, { "name" : "Customer issue analysis", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" }, { "name" : "Root cause identification", "level" : "intermediate" }, { "name" : "Fix pushing", "level" : "intermediate" }, { "name" : "Field data analysis", "level" : "intermediate" }, { "name" : "Marketing collaboration", "level" : "intermediate" }, { "name" : "Content building", "level" : "intermediate" }, { "name" : "Video creation", "level" : "intermediate" }, { "name" : "Knowledge base creation", "level" : "intermediate" }, { "name" : "AI tool deployment", "level" : "intermediate" }, { "name" : "Response time improvement", "level" : "intermediate" }, { "name" : "Support quality improvement", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Dashboard building", "level" : "intermediate" }, { "name" : "Retention curve tracking", "level" : "intermediate" }, { "name" : "Decision making", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Critical thinking" } ], "majorSkills" : "Customer Success, Team Mentoring, Data Analysis", "majorSkillsList" : [ "Customer Success", "Team Mentoring", "Data Analysis" ], "coreResponsibilities" : "Deliver Three-Michelin-Star Customer Experience, Own Customer Success end-to-end, Manage onboarding, Manage activation, Manage engagement, Manage retention, Manage loyalty, Manage advocacy, Mentor customer success team, Mentor support team, Set the bar, Hold the standard, Answer tickets, Build deep customer relationships, Understand customer needs, Drive product adoption, Drive long-term loyalty, Track retention metrics, Track NPS metrics, Track activation rates, Spot churn signals, Build referral programs, Build advocacy programs, Build high-performing support function, Define clear SLAs, Achieve fast resolution times, Develop deep product knowledge, Analyze customer issue data, Surface trends, Identify root causes, Push fixes upstream, Serve as bridge to engineering, Analyze hardware issues, Analyze software issues, Analyze product performance, Analyze customer feedback, Build onboarding content, Build FAQ libraries, Build how-to videos, Build knowledge base, Develop AI tools, Deploy AI tools", "teamCollaboration" : "Engineering; Product; Customer Operations; Marketing", "domainKnowledge" : "Home robotics; Spatial AI; RGB cameras; Neural networks; On-device processing; Consumer robotics", "domainList" : [ "home-robotics", "spatial-ai", "rgb-cameras", "neural-networks", "on-device-processing", "consumer-robotics" ], "domainSpecificKnowledge" : [ "Home robotics", "Spatial AI", "RGB cameras", "Neural networks", "On-device processing", "Consumer robotics" ], "toolProficiency" : [ "Matic app" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Onboarding content; FAQ libraries; How-to videos; Knowledge base", "innovationCreativity" : "Prototype development", "problemSolvingSkills" : "Troubleshooting; Root cause analysis; Data-driven decision making", "outcomesObjectives" : "Scale customer programs from 10k to 100k; Deliver deeply personal customer experience; Make customer experience a growth channel", "qualificationsBasic" : "Bachelor's degree required, 5+ years customer success, Experience scaling customer programs, Experience at a startup", "qualificationsPreferred" : "Technical or analytical background preferred, Experience at 10,000+ customers, Experience at 100,000+ customers", "workSiteFlexibility" : "Flexible", "rawDescription" : "COMPANY OVERVIEW Each year, 2.5 trillion hours are spent on household chores. At Matic, we’re on a mission to recapture that lost time, and we’re doing it by revolutionizing home robotics. Our first product, also called Matic, is a Wall-E-esque floor cleaning robot. We've built what amounts to \"full self-driving in the home” with real-time 3D mapping, adaptive path-tracking, and a precise semantic understanding of the home. Our breakthroughs in spatial AI allow Matic to work reliably in real homes, using only RGB cameras and neural networks running on-device. PRIVACY FIRST What happens in the home, stays in the home. Our robots are private by design, with all data processing performed by the robot itself, not in the cloud. OUR APPROACH Before the iPhone, consumers adopted several distinct devices; cell phones, PDAs, and portable music players each served a particular need. We believe in a similar progression for home robotics, starting with single-purpose robots and building iteratively toward more complex capabilities over time. OUR CULTURE Matic is a tight-knit and collaborative team, singularly focused on building products our customers will cherish. We're ultra-hardworking people committed to solving tough problems that save precious time and energy. ABOUT THE ROLE Matic is approaching 10,000 customers and scaling fast. We're looking for a Customer Success Lead to own the full post-purchase customer journey and take our Customer Success function to world-class. This is a hands-on role. You'll be in the weeds with customers every day: running onboarding, answering tickets, handling escalations, analyzing churn signals, and coaching your team. You'll also be building the systems, playbooks, and infrastructure that let us deliver a deeply personal experience to every single customer as we grow from ten thousand to a hundred thousand and beyond. This is a startup. Ownership is high, roles are fluid, and the best ideas win regardless of where they come from. If customers win, the team wins, and if the team wins, each individual wins. You'll be collaborating with Engineering, Product, and Customer Operations to make Matic's customer experience the reason people tell their friends about us. We believe the best customer service is no customer service, a product so intuitive and reliable that customers never need to reach out. The second-best is just-in-time, self-service help that anticipates questions before they're asked. You'll build both: proactive systems that eliminate friction, and a white-glove experience for the moments that matter most. What you’ll do: - Deliver a Three-Michelin-Star Customer Experience - Own Customer Success end-to-end: onboarding, activation, engagement, retention, loyalty, and advocacy. Every touchpoint, every interaction. - Mentor a growing team across customer success and support. Set the bar, hold the standard, and make sure every customer feels like a million dollars. - Be in the queue yourself. Answering tickets isn't just part of the job, it's the most important part. Direct customer conversations are where you learn what's actually happening, what's breaking, and what's delighting. You can't lead what you don't feel firsthand. - Because you're personally up close to the customer, you'll see patterns that no dashboard can surface. Bring those insights to Product, Engineering, and Marketing and make sure they lead to action. Deepen Customer Relationships and Drive Growth - Build deep, personal relationships with customers. Understand their evolving needs and proactively drive product adoption and long-term loyalty. - Track and act on the metrics that matter: retention, NPS, activation rates. Spot signals early and move on them before they become problems. - Build referral and advocacy programs that turn happy customers into Matic's most powerful growth channel. Elevate Support Operations - Build a high-performing support function with clear SLAs, fast resolution times, and an experience that makes every customer who reaches out feel like they're our only customer. - Develop deep product knowledge across hardware, software, algorithms, and the Matic app. Know the product inside and out: every component, every edge case, every workaround. - Analyze customer issue data obsessively. Surface trends, identify root causes, and push fixes upstream so the same issue never hits a second customer. - Serve as the critical bridge between the engineering team and field data such as hardware and software issues, product performance, and customer feedback. - Work with Marketing to build onboarding content, FAQ libraries, how-to videos, and a knowledge base that empowers customers to help themselves. - Develop and deploy AI tools such as skills and agents to improve response times and support quality and build a feedback loop that results in continuous improvement of customer success processes What we look for: - 3+ years of experience in customer success or customer experience, ideally at a high-growth startup or consumer hardware/DTC company. - You've operated in fast-scaling environments where you had to build systems and processes while simultaneously serving customers. You're comfortable with speed and ambiguity. - Strong analytical chops. You're comfortable pulling data, building dashboards, tracking cohort retention curves, and making decisions based on what the numbers say. - Excellent written and verbal communication. You can write a crisp customer email, coach a junior teammate, and share a retention insight with the engineering team. - Deep empathy for customers paired with a bias toward action. You don't just feel for the customer. You fix the problem, then fix the system that caused it. - Technical curiosity. You don't need to be an engineer, but you need to understand how a complex hardware + software + AI product works well enough to troubleshoot, explain, and advocate intelligently. - Bachelor's degree required. Technical or analytical background preferred. What we value: - Customer obsession. Every interaction, every email, every call, every unboxing, should feel like the customer is the most important person in the world. Because to us, they are. - Details, details, details. The difference between good and exceptional lives in the details. You catch what others miss and you care about things other people think don't matter. - Ownership and follow-through. You don't wait to be told. You see the gap, you fill the gap, and you make sure it stays filled. No ball gets dropped. - Analytical rigor. You back up intuition with data. You measure what matters, you know what good looks like, and you hold yourself and your team to it. We'd love to hear from you if... - You're the kind of person who reads every customer review, the good ones and the bad ones, because you genuinely care about how people experience a product. - You love the challenge of diagnosing complex, cross-functional problems, the ones that span hardware, software, logistics, and human psychology. - You've scaled customer programs at a startup and you know the difference between what works at 1,000 customers and what works at 100,000. - You get fired up about consumer robotics and the idea of putting an extraordinary product into people's homes. - You're excited to do your life's work.", "summaryDescription" : "Customer Success Lead at Matic. Skills: Customer Success, Team Mentoring, Data Analysis. Deliver Three-Michelin-Star Customer Experience. 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Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking a Customer Success Enablement Specialist to support workforce readiness for our Customer Success organization by designing, building, and delivering impactful enablement programs aligned to customer adoption, retention, and lifecycle success. This role plays a critical part in equipping Customer Success teams with the knowledge, skills, tools, and resources needed to effectively guide customers through adoption, strengthen engagement, resolve challenges, and drive long-term customer value. The ideal candidate will partner closely with Customer Success Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve team readiness, customer outcomes, and retention success. This is a highly cross-functional role focused on bridging product knowledge, customer lifecycle strategies, operational workflows, and customer-facing skill development to elevate customer success performance. This is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs). To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. ## Essential Job Duties Customer Success Onboarding and Ramp Enablement Partner with Customer Success leadership to identify capability gaps and enablement priorities. Design onboarding and ramp programs that accelerate new hire readiness. Build role-based learning pathways aligned to customer lifecycle ownership and engagement expectations. Develop certification checkpoints and reinforcement programs to strengthen capability growth. Product Adoption & Customer Lifecycle Enablement Partner with Product and cross-functional teams to translate new features, releases, and workflow updates into actionable Customer Success enablement. Develop enablement materials including: Adoption playbooks Lifecycle engagement guides Escalation handling frameworks Product messaging guides Customer conversation resources Success planning templates Ensure teams are prepared to support product adoption and ongoing customer engagement. Customer Success Skills Development Design enablement around: Adoption conversations Success planning Renewal readiness Escalation management Consultative customer conversations Risk identification Health signal interpretation Expansion opportunity awareness Stakeholder communication Performance Support & Coaching Partner with Customer Success managers to reinforce learning through coaching frameworks and performance support. Develop tools that help leaders coach effectively and consistently. Partner with CS leadership on skill reinforcement and behavioral adoption. Learning Experience Design & Delivery Design and develop engaging learning experiences, including: Instructor-led workshops. eLearning modules. Scenario-based training and role-play exercises. Facilitate live and virtual training sessions focused on real-world application. Deliver reinforcement programs to support knowledge retention and behavior change. Content Alignment Partner with internal teams the development and maintenance of a centralized internal resource hub. Ensure enablement content is accurate, accessible, and aligned with current product and process updates. Partner with cross-functional teams to continuously improve content quality and usability. Program Measurement & Continuous Improvement Support reporting and analysis of enablement effectiveness using metrics such as: Time-to-productivity Customer adoption indicators Escalation reduction CSAT/NPS influence Retention support metrics Manager feedback Learner engagement Gather insights from stakeholders and frontline teams to continuously improve enablement programs. Support alignment of enablement efforts to business goals, including customer adoption and satisfaction. Learning Technology & Program Operations Leverage LMS and learning tools to manage enablement programs, assign learning paths, and track completion. Maintain and organize enablement content to ensure ease of access and usability. ## Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader. ## Travel Requirements Travel 10%-25%, including overnight travel ## Required Education, Experience, Certifications and Skills Bachelor’s degree in business administration, Education, or a related field. 3–5 years of experience in enablement, training, learning and development, or internal education programs within SaaS or technology organizations. Experience supporting Customer Success, Account Management, Customer Experience, or post-sale SaaS teams. Familiarity with customer lifecycle management concepts. Understanding of SaaS adoption and retention strategies. Experience enabling customer-facing teams in dynamic environments. Proven ability to design and deliver impactful enablement programs that improve performance outcomes. Strong instructional design and facilitation skills. Experience translating complex product or process information into clear, actionable learning. Experience working cross-functionally with Product, Customer Experience, and Operations teams. Familiarity with LMS platforms and learning technologies. Strong written and verbal communication skills with the ability to facilitate training sessions and present information clearly. Highly organized with strong attention to detail and the ability to manage multiple projects in fast-paced environments. Demonstrates a high level of integrity, accountability, and collaboration. We encourage individuals who are passionate about this role to apply, even if they do not meet all listed requirements. ## Additional Information The base salary range for this US-based, full-time, and exempt position is $90,000 - $100,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.", "summaryDescription" : "Customer Success Enablement Specialist at HHAeXchange. Drive customer adoption. 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Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive. **Why CarMax?** At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. **Role Responsibilities** * Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. * Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. * Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation. * Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards. * Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. * Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience. * Follow CarMax Environmental, Health and Safety (EH) requirements and maintain a clean and orderly work area. **Required Qualifications** * Strong communication skills with confidence in representing CarMax and its products. * Ability to build lasting relationships and create win-win solutions for customers. * Demonstrated integrity, respect, and teamwork in a fast-paced environment. * Skilled in balancing customer needs with business goals and following processes accurately. * Ability to manage multiple tasks, maintain attention to detail, and meet deadlines. * High School Diploma or equivalent and a valid driver’s license. * Ability to lift up to 25 lbs and accurately read and transcribe data. **Preferred Qualifications** * Sales or customer service experience in retail or similar environments. * Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). **About CarMax** At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.", "summaryDescription" : "Customer Specialist at Carmax. Skills: Sales, Revenue generation, Client relations. Drive sales and revenue growth. Build and maintain strong client relationships", "postedDate" : "2026-06-13T21:39:54.897", "createdAt" : "2026-06-14T21:39:54.845", "lastUpdated" : "2026-06-16T02:28:38.983", "ingestTimestamp" : "2026-06-14T21:39:54.845", "mongoId" : "6a2d9f5a74d8ee00a0c5ab6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://carmax.wd1.myworkdayjobs.com/External/job/TX---Amarillo/Customer-Specialist_JR-106901-1", "salaryAnnualMin" : 34000, "salaryAnnualMax" : 45000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Pipeline management", "Negotiation skills", "Sales", "Revenue generation", "Client relations", "Sales process", "Client relationship management", "Deal closure", "Automotive sales", "CRM software" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 447.24332, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d143374d8ee00a0ae7478", "title" : "Customer Support Specialist", "company" : "Alt Legal", "industry" : "SaaS", "salary" : { "min" : 600000.0, "max" : 900000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in the Philippines SaaS industry, adjusted for remote work." }, "location" : "Philippines", "locations" : [ "Philippines" ], "timestamp" : "2026-06-16T04:31:43.501", "fingerprint" : "862a25b16e16209d4bed4448a17a55148299dab57dbe3d525378e71aea333e78", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://alt-legal.breezy.hr/p/93ce9bca3fee-customer-support-specialist", "externalId" : "93ce9bca3fee", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Philippines", "continent" : "as", "workMode" : "remote" } ], "locationText" : "Philippines", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "domainKnowledge" : "Legal technology", "domainList" : [ "legal-technology" ], "domainSpecificKnowledge" : [ "Legal technology" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Customer Support Specialist at Alt Legal (Remote) Location: Remote Only The Company: Alt Legal is a fast-growing SaaS-based legal technology company based in New York focused on making trademark professionals’ lives easier. Our intuitive and automated software helps IP professionals create, maintai", "summaryDescription" : "Customer Support Specialist at Alt Legal. Focus on customer relationships. Focus on customer retention", "createdAt" : "2026-06-14T20:26:58.895", "lastUpdated" : "2026-06-16T04:31:43.501", "ingestTimestamp" : "2026-06-14T20:26:58.895", "mongoId" : "6a2d143374d8ee00a0ae7478", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Legal technology" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 447.231, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051adf292fd229cf0450a", "title" : "Team Lead Customer Operations", "company" : "bswift India", "industry" : "SaaS", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Customer Operations Team Lead in India, adjusted for the technology industry and typical company size." }, "location" : "India- Office", "locations" : [ "India- Office" ], "timestamp" : "2026-06-16T08:08:27.792", "fingerprint" : "e61e91b1a1a410eec68b7c6b25e9364a0404fd4e999dcec0a5ef450eec48ccb5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bswiftindia/jobs/4688255006", "externalId" : "4688255006", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Process improvement", "Resource planning" ], "hardSkillsList" : [ "Microsoft Excel formulas" ], "hardSkills" : [ { "name" : "Microsoft Excel formulas", "level" : "intermediate" } ], "majorSkills" : "Team leadership, Process management, Performance management", "majorSkillsList" : [ "Team leadership", "Process management", "Performance management" ], "coreResponsibilities" : "Lead workflows for team, Train workflows for team, Manage workflows for team, Prioritize tasks, Ensure timely completion of deliverables, Ensure accurate completion of deliverables, Conduct quality audits, Ensure adherence to performance standards, Provide coaching to team members, Provide mentorship to team members, Provide performance feedback to team members, Monitor KPIs, Manage KPIs, Collaborate with global stakeholders, Resolve escalations, Maintain understanding of internal systems, Support team queries, Support team requests, Identify opportunities for improvement, Drive continuous process improvements, Mentor peers, Coach peers, Contribute to team development, Communicate effectively, Participate in special projects, Lead special projects, Perform quality assurance testing, Ensure issue resolution, Support inclusive workplace culture, Promote inclusive workplace culture", "teamCollaboration" : "Global internal stakeholders", "domainKnowledge" : "Benefits administration", "domainList" : [ "benefits-administration" ], "domainSpecificKnowledge" : [ "Benefits administration" ], "toolProficiency" : [ "Microsoft Excel", "Microsoft Office Suite" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Professional development; Career growth; Training; Access to resources", "problemSolvingSkills" : "Problem-solving; Guiding through complex scenarios", "specialRequirements" : "Occasional collaboration outside standard hours", "outcomesObjectives" : "Ensure timely and accurate completion of deliverables; Ensure adherence to performance standards", "qualificationsBasic" : "5+ years overall work experience, 1+ year team leadership experience, Proficiency in Microsoft Excel, Working knowledge of Microsoft Office Suite, Ability to learn new processes, Ability to train others, Problem-solving skills, Verbal communication skills, Written communication skills, Ability to adapt to changing priorities, Bachelor's degree", "qualificationsPreferred" : "Experience in BPO, Experience in operations environment, Advanced Excel skills, Macros, Data visualization, Advanced functions", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! About the Role We’re looking for motivated, goal-driven professionals who are passionate about delivering excellence and creating meaningful solutions. At bswift, you’ll be part of a collaborative, flexible, and innovative environment that supports both professional and personal growth. If you resonate with our core values—pursue excellence, embrace accountability, deliver superior service, and foster a great workplace—we would love to hear from you. This is an in-office role based in Bangalore. The team operates from 10:30 AM to 7:30 PM IST (Monday–Friday). Occasional collaboration with U.S.-based colleagues outside standard hours may be required. Key Responsibilities Lead, train, and manage workflows for a team of 10–15 analysts in a high-volume, fast-paced environment Prioritize tasks and ensure timely and accurate completion of deliverables Conduct quality audits and ensure adherence to performance standards Provide coaching, mentorship, and performance feedback to team members Monitor and manage KPIs related to productivity, quality, and turnaround time Collaborate with global internal stakeholders to resolve escalations efficiently Maintain a strong understanding of internal systems to support team queries and requests Identify opportunities and drive continuous process improvements Act as a mentor and coach to peers, contributing to team development Communicate effectively with a positive, professional, and solution-oriented approach Participate in or lead special projects as assigned Perform quality assurance testing on client sites; track and ensure issue resolution Support and promote a diverse and inclusive workplace culture Required Qualifications 5+ years of overall work experience 1+ year of team leadership or people management experience Strong proficiency in Microsoft Excel (ability to read and create formulas) Working knowledge of Microsoft Office Suite Ability to quickly learn new processes and effectively train others Strong problem-solving skills with the ability to guide others through complex scenarios Excellent customer service orientation Strong verbal and written communication skills Ability to adapt to changing priorities in a dynamic environment Bachelor’s degree Preferred Qualifications Experience in a BPO or operations environment Advanced Excel skills (e.g., macros, data visualization, advanced functions) What We Offer A fun, flexible, and creative work environment Opportunities for professional and personal growth A culture that values collaboration, accountability, and innovation Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: Comprehensive Health Benefits: Medical, Accidental and Term Life Insurance coverage to support your wellness and that of your family. Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. Hybrid work-model: With flexible working hours Retirement Savings Plans: Options like Provident Fund and Gratuity to help you plan for a secure financial future with employer contribution Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!", "summaryDescription" : "Team Lead Customer Operations at bswift India. Skills: Team leadership, Process management, Performance management. Lead workflows for team. Train workflows for team", "postedDate" : "2026-06-15T23:19:56.852", "createdAt" : "2026-06-15T23:19:56.852", "lastUpdated" : "2026-06-16T08:08:27.792", "ingestTimestamp" : "2026-06-15T23:19:56.852", "mongoId" : "6a3051adf292fd229cf0450a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Microsoft Excel formulas", "Team leadership", "Process management", "Performance management", "Process improvement", "Resource planning", "Benefits administration", "Microsoft Excel", "Microsoft Office Suite" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 446.66754, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307025f292fd229cff1286", "title" : "Retail Lead Generation Specialist", "company" : "Re-Bath", "industry" : "Retail", "salary" : { "min" : 58000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Retail Lead Generation Specialist in Prescott Valley, United States, adjusted for industry and company size." }, "location" : "Phoenix, Arizona, United States", "locations" : [ "Phoenix", "Arizona", "United States" ], "timestamp" : "2026-06-16T13:32:37.113", "fingerprint" : "0a3c3e875fb318f92a332395aaf2c81b9e5b12a329ce2af8c4808044624b9069", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/rebathcorporate/jobs/4286575009", "externalId" : "4286575009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prescott Valley", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.5950776,-112.3338634" } ], "locationText" : "Prescott Valley, Arizona, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Represent Re-Bath at retail locations, Engage customers and introduce products, Generate qualified leads, Build relationships with store associates, Provide product knowledge support, Train store associates, Maintain displays and brochures, Attend team meetings and events", "teamCollaboration" : "Store associates; Store leadership", "communicationSkills" : "Interpersonal skills", "continuousLearning" : "Paid training; Ongoing support", "specialRequirements" : "Reliable transportation, Travel up to 40 miles daily, Stand for extended periods, Lift up to 30 lbs", "qualificationsBasic" : "18 years of age or older, Pass 50-state background check, Pass drug screening, Monday-Friday and Saturday availability", "qualificationsPreferred" : "Experience in sales, Experience in retail", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Retail Lead Generation Specialist Pay: $18.00 per hour + bonus opportunities Job Type: Full-time Schedule: Tuesday - Saturday Location: Prescott Valley, AZ About Re-Bath For over 40 years, Re-Bath has helped homeowners transform their bathrooms with quality products, expert craftsmanship, and a seamless remodeling experience. With locations nationwide and trusted partnerships with The Home Depot and Lowe's, Re-Bath continues to grow by creating exceptional experiences from the very first conversation. About the Role As a Brand Ambassador, you’ll represent Re-Bath inside our partner retail locations throughout your assigned market. You’ll engage with homeowners, introduce them to our products and services, and help schedule free in-home design consultations. This is a great opportunity for someone who enjoys meeting new people, building relationships, staying active, and bringing positive energy wherever they go. Responsibilities Represent Re-Bath across assigned retail partner locations throughout your market Engage customers and introduce them to Re-Bath products and services Generate qualified leads for free in-home design consultations Build strong relationships with store associates and store leadership Provide product knowledge support, and training to store associates Maintain displays, brochures, and promotional materials across assigned locations Attend team meetings, training sessions, store events, and promotional events as needed Represent the Re-Bath brand with professionalism, energy, and enthusiasm Qualifications Strong communication and interpersonal skills Comfortable approaching and engaging with customers in a retail environment Positive attitude, professional presence, and self-motivated work style Ability to work independently while supporting multiple store locations Ability to deliver Product Knowledge training Reliable transportation and willingness to travel throughout the local market (up to 40 miles per day) Ability to stand for extended periods and lift up to 30 lbs as needed Must be 18 years of age or older Must successfully pass a 50-state background check and drug screening Monday-Friday and Saturday availability required Benefits Competitive hourly pay + bonus opportunities Flexible scheduling that supports work-life balance Paid training and ongoing support Health, dental, and vision insurance Paid time off Mileage reimbursement between assigned locations Monthly car allowance & phone allowance Opportunities for growth and advancement", "summaryDescription" : "Retail Lead Generation Specialist at Re-Bath. Represent Re-Bath at retail locations. Engage customers and introduce products", "postedDate" : "2026-06-16T01:18:19.813", "createdAt" : "2026-06-16T01:18:19.813", "lastUpdated" : "2026-06-16T13:32:37.113", "ingestTimestamp" : "2026-06-16T01:18:19.813", "mongoId" : "6a307025f292fd229cff1286", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "_score" : 446.15134, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3063f9f292fd229cf9f980", "title" : "IT Asset Management Specialist", "company" : "Techland S. A.", "industry" : "Computer Games", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Asset Management Specialists in Poland, adjusted for mid-seniority and the technology industry in Wrocław." }, "location" : "Wrocław, Województwo dolnośląskie, Poland", "locations" : [ "Wrocław", "Województwo dolnośląskie", "Poland" ], "timestamp" : "2026-06-16T10:41:08.735", "fingerprint" : "01a3846ab8f007a273abfcdddecd5602d4206f77c560c5c4067f70800628c732", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/TechlandSA/744000132135169-it-asset-management-specialist", "externalId" : "744000132135169", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Wrocław", "state" : "Lower Silesian Voivodeship", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.1263106,16.9781963" } ], "locationText" : "Wrocław, Lower Silesian Voivodeship, Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "IT hardware, Software licensing, SQL", "professionalSkills" : [ "Asset management", "License management", "Financial processes", "Purchasing processes", "Procurement", "Vendor management", "Stakeholder management", "Process improvement", "Problem-solving" ], "hardSkillsList" : [ "Data analysis", "Reporting", "Inventory tracking", "Spreadsheet software", "Advanced functions", "Pivot tables", "Visualization", "Fixed asset processing", "Invoice processing" ], "softSkillsList" : [ "Organizational", "Stakeholder cooperation", "Proactive approach" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Inventory tracking", "level" : "intermediate" }, { "name" : "Spreadsheet software", "level" : "intermediate" }, { "name" : "Advanced functions", "level" : "intermediate" }, { "name" : "Pivot tables", "level" : "intermediate" }, { "name" : "Visualization", "level" : "intermediate" }, { "name" : "Fixed asset processing", "level" : "intermediate" }, { "name" : "Invoice processing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Organizational" }, { "name" : "Stakeholder cooperation" }, { "name" : "Proactive approach" } ], "majorSkills" : "IT Asset Management, Software Licensing, IT Procurement, Vendor Management", "majorSkillsList" : [ "IT Asset Management", "Software Licensing", "IT Procurement", "Vendor Management" ], "coreResponsibilities" : "Execute acquisition procedures of IT hardware, Execute acquisition procedures of software, Execute acquisition procedures of licenses, Execute acquisition procedures of IT services, Monitor license renewals, Monitor maintenance agreements, Monitor contract expiration dates, Ensure compliance with procurement standards, Ensure compliance with financial standards, Ensure compliance with licensing standards, Maintain accurate records of IT assets, Maintain accurate records of software licenses, Maintain accurate records of hardware inventory, Maintain accurate records of software inventory, Coordinate purchasing for development equipment, Coordinate purchasing for studio IT infrastructure, Support accounting for fixed assets, Support accounting for intangible assets, Cooperate with Finance team, Cooperate with Legal team, Cooperate with Security team, Cooperate with Controlling team, Cooperate with Procurement team, Cooperate with Operations team, Support purchasing workflows, Improve purchasing workflows, Optimize purchasing workflows, Support approval workflows, Improve approval workflows, Optimize approval workflows, Support hardware lifecycle management, Explore potential IT solutions, Explore potential IT offers, Explore potential IT vendors", "teamCollaboration" : "Cooperate with Finance; Cooperate with Legal; Cooperate with Security; Cooperate with Controlling; Cooperate with Procurement; Cooperate with Operations", "domainKnowledge" : "IT asset management; Software licensing; IT hardware; Vendor management; Fixed asset processing; Invoice processing; Gaming industry; Software industry; Technology industry", "domainList" : [ "it-asset-management", "software-licensing", "it-hardware", "vendor-management", "fixed-asset-processing", "invoice-processing", "gaming-industry", "software-industry", "technology-industry" ], "domainSpecificKnowledge" : [ "IT asset management", "Software licensing", "IT hardware", "Vendor management", "Fixed asset processing", "Invoice processing", "Gaming industry", "Software industry", "Technology industry" ], "toolProficiency" : [ "Spreadsheet software", "Online reporting tools", "BI systems", "ERP systems", "Procurement systems", "SAP", "GLPI", "OCS", "ITSM Tools" ], "communicationSkills" : "Stakeholder cooperation", "documentationSkills" : "Inventory tracking; Reporting", "continuousLearning" : "Development budget; Training days; Internal training; External training; Language classes", "problemSolvingSkills" : "Process improvement; Problem-solving", "outcomesObjectives" : "Ensure operational continuity; Ensure cost optimization; Ensure compliance; Ensure efficient management of IT assets; Ensure efficient management of supplier relationships", "qualificationsBasic" : "Experience in IT asset management, Experience in software/license management, Experience in IT procurement, Experience in IT hardware integration, Experience in IT hardware deployment, Good understanding of IT hardware, Good understanding of software licensing, Good understanding of vendor management, Good understanding of standard definition, Proficiency in spreadsheet software, Proficiency in data analysis, Proficiency in reporting, Proficiency in inventory tracking, Proficiency in advanced spreadsheet functions, Proficiency in pivot tables, Proficiency in visualization, Knowledge of fixed asset processing, Knowledge of invoice processing, Ability to manage multiple tasks, Ability to manage priorities, High attention to detail, High process accuracy, Organizational skills, Stakeholder cooperation skills, Good command of English", "qualificationsPreferred" : "Experience with ERP systems, Experience with procurement systems, Experience with SAP, Background in generating SQL reports, Hands-on knowledge of GLPI, Hands-on knowledge of OCS, Knowledge of ITSM Tools, Experience in gaming industry, Experience in software industry, Experience in technology industry", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Techland is one of the biggest video game companies in Poland, with over 30 years of experience in the gaming industry. From our studios in Wroclaw and Warsaw, we’ve built an international team of more than 500 talented professionals, all dedicated to pushing the boundaries of game development. We’re known for creating iconic franchises like Call of Juarez and the zombie genre-defining Dying Light, which has been played by over 45 million players worldwide. With a focus on open-world action, storytelling, and community engagement, we’re committed to delivering unforgettable experiences to our players. We’re constantly striving to improve, innovate, and take on new challenges. With ambitious plans for the future, we’re looking for passionate people to be part of this exciting journey. We are seeking an IT Asset Management Specialist to execute asset management, licensing, financial and purchasing processes within the IT area. The goal of this role is to ensure operational continuity, cost optimization, compliance and efficient management of IT assets and supplier relationships. The position combines technical IT expertise and knowledge with business, procurement, financial, legal and operational coordination. Your daily tasks: * Executing acquisition procedures of IT hardware, software, licenses and other IT-related services. * Monitoring license renewals, maintenance agreements and contract expiration dates. * Ensuring compliance with internal procurement, financial and licensing standards. * Maintaining accurate records of IT assets, software licenses, hardware and software inventory. * Coordinating purchasing processes for development equipment and studio IT infrastructure. * Supporting accounting processes related to fixed assets and intangible assets. * Cooperating with Finance, Legal, Security, Controlling, Procurement and Operations teams on asset-related matters. * Supporting, improving and optimizing purchasing and approval workflows. * Supporting hardware lifecycle management, including repairs, replacements and disposal. * Exploring potential IT solutions, offers and vendors for further negotiations. ## Qualifications * Experience in any of the IT asset related areas, such as: IT asset management, software/license management, IT procurement or IT hardware integration and deployment. * Good understanding of IT hardware, software licensing, vendor management and standard definition. * Proficiency in spreadsheet software and data analysis, reporting and inventory tracking, including the use of advanced functions, pivot tables and visualization. * Familiarity with online reporting tools and BI systems for extracting and presenting asset inventory data. * Knowledge of fixed asset and invoice processing principles. * Ability to manage multiple tasks and priorities in a fast-paced environment. * High attention to detail and process accuracy. * Strong communication, organizational and stakeholder cooperation skills. * Proactive approach to process improvement and problem-solving. * Good command of English. Nice to have: * Experience working with ERP/procurement systems (SAP or similar). * Background in generating SQL-based database reports. * Hands-on knowledge of GLPI and OCS. * Knowledge of ITSM Tools. * Experience in the gaming, software or technology industry. ## Additional Information What we can offer: * A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions. * An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner. * A constant stream of company newsletters, PR & project updates so you will always be in the know. * Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes. * State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Wrocław/Warsaw office).", "summaryDescription" : "IT Asset Management Specialist at Techland S. A.. Skills: IT Asset Management, Software Licensing, IT Procurement, Vendor Management. Execute acquisition procedures of IT hardware. Execute acquisition procedures of software", "postedDate" : "2026-06-15T07:55:26.000", "createdAt" : "2026-06-16T00:27:39.131", "lastUpdated" : "2026-06-16T10:41:08.735", "ingestTimestamp" : "2026-06-16T00:27:39.131", "mongoId" : "6a3063f9f292fd229cf9f980", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Reporting", "Inventory tracking", "Spreadsheet software", "Advanced functions", "Pivot tables", "Visualization", "Fixed asset processing", "Invoice processing", "Organizational", "Stakeholder cooperation", "Proactive approach", "IT Asset Management", "Software Licensing", "IT Procurement", "Vendor Management", "Asset management", "License management", "Financial processes", "Purchasing processes", "Procurement", "Vendor management", "Stakeholder management", "Process improvement", "Problem-solving", "IT asset management", "Software licensing", "IT hardware", "Gaming industry", "Software industry", "Technology industry", "Online reporting tools", "BI systems", "ERP systems", "Procurement systems", "SAP", "GLPI", "OCS", "ITSM Tools" ], "skillCount" : 39, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 445.72153, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d9f5a74d8ee00a0c5ab9c", "title" : "Customer Specialist", "company" : "Carmax", "salary" : { "min" : 35000.0, "max" : 45000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry-level Customer Specialist in Jackson, United States, with adjustments for the retail industry and company size." }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T05:41:24.763", "fingerprint" : "2eb8ec335b2d33449afb9a8d0d3c57443e5d6077d7bd47e93b012b0d297baa3c", "source" : "workday", "language" : "en", "applyUrl" : "https://carmax.wd1.myworkdayjobs.com/External/job/TN---Jackson/Customer-Specialist_JR-171123", "externalId" : "JT-171123", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "Jackson", "state" : "Tennessee", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.6144446,-88.8177418" } ], "locationText" : "Jackson, Tennessee, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Sales process", "Client relationship management", "Revenue generation", "Deal closure" ], "hardSkillsList" : [ "Sales forecasting", "Pipeline management", "Negotiation skills" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Pipeline management", "level" : "intermediate" }, { "name" : "Negotiation skills", "level" : "intermediate" } ], "majorSkills" : "Sales, Revenue generation, Client relations", "majorSkillsList" : [ "Sales", "Revenue generation", "Client relations" ], "coreResponsibilities" : "Drive sales and revenue growth, Build and maintain strong client relationships, Manage the full sales cycle, Achieve and exceed sales targets, Provide exceptional customer service, Collaborate with internal teams, Stay updated on product knowledge, Generate leads and opportunities", "teamCollaboration" : "Internal teams", "domainKnowledge" : "Automotive sales", "domainList" : [ "automotive-sales" ], "domainSpecificKnowledge" : [ "Automotive sales" ], "toolProficiency" : [ "CRM software" ], "communicationSkills" : "Client communication; Sales presentations", "continuousLearning" : "Product knowledge updates", "problemSolvingSkills" : "Sales challenges", "outcomesObjectives" : "Achieve sales targets; Grow revenue; Exceed sales targets", "qualificationsBasic" : "5+ years of experience in sales, Bachelor's degree or equivalent experience", "qualificationsPreferred" : "Experience in the automotive industry, Experience with CRM software", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "6058 - Jackson, TN - 1401 Vann Drive, Jackson, Tennessee, 38305 CarMax, the way your career should be! **Position Overview** As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive. **Why CarMax?** At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. **Role Responsibilities** * Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. * Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. * Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation. * Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards. * Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. * Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience. * Follow CarMax Environmental, Health and Safety (EH) requirements and maintain a clean and orderly work area. **Required Qualifications** * Strong communication skills with confidence in representing CarMax and its products. * Ability to build lasting relationships and create win-win solutions for customers. * Demonstrated integrity, respect, and teamwork in a fast-paced environment. * Skilled in balancing customer needs with business goals and following processes accurately. * Ability to manage multiple tasks, maintain attention to detail, and meet deadlines. * High School Diploma or equivalent and a valid driver’s license. * Ability to lift up to 25 lbs and accurately read and transcribe data. **Preferred Qualifications** * Sales or customer service experience in retail or similar environments. * Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). **About CarMax** At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.", "summaryDescription" : "Customer Specialist at Carmax. Skills: Sales, Revenue generation, Client relations. Drive sales and revenue growth. Build and maintain strong client relationships", "postedDate" : "2026-06-13T20:50:02.848", "createdAt" : "2026-06-14T20:50:02.816", "lastUpdated" : "2026-06-16T05:41:24.763", "ingestTimestamp" : "2026-06-14T20:50:02.816", "mongoId" : "6a2d9f5a74d8ee00a0c5ab9c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://carmax.wd1.myworkdayjobs.com/External/job/TN---Jackson/Customer-Specialist_JR-171123", "salaryAnnualMin" : 35000, "salaryAnnualMax" : 45000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Pipeline management", "Negotiation skills", "Sales", "Revenue generation", "Client relations", "Sales process", "Client relationship management", "Deal closure", "Automotive sales", "CRM software" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 445.16385, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c799f74d8ee00a09420ad", "title" : "Inventory Management Specialist", "company" : "Wedgewood Pharmacy", "salary" : { "min" : 24.0, "max" : 26.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "San Jose, CA", "locations" : [ "San Jose", "CA" ], "timestamp" : "2026-06-16T00:40:19.966", "fingerprint" : "06d6fe0bda5494d083d6d31c5303ef1501d055f1fe79a679e152140154da045c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/wedgewoodpharmacy/jobs/4275805009", "externalId" : "4275805009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Jose", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3361663,-121.8905910" } ], "locationText" : "San Jose, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School Diploma or equivalent", "experienceMinYears" : 1, "professionalSkills" : [ "Inventory management", "Process improvement" ], "hardSkillsList" : [ "Inventory control", "Cycle counting", "Stock rotation", "Receiving procedures", "Shipping procedures", "Data entry" ], "hardSkills" : [ { "name" : "Inventory control", "level" : "intermediate" }, { "name" : "Cycle counting", "level" : "intermediate" }, { "name" : "Stock rotation", "level" : "intermediate" }, { "name" : "Receiving procedures", "level" : "intermediate" }, { "name" : "Shipping procedures", "level" : "intermediate" }, { "name" : "Data entry", "level" : "intermediate" } ], "majorSkills" : "Inventory management, Process improvement", "majorSkillsList" : [ "Inventory management", "Process improvement" ], "coreResponsibilities" : "Receive, unpack, and verify incoming inventory, Stock shelves and maintain inventory levels, Conduct regular cycle counts and physical inventories, Identify and report discrepancies or damages, Process outgoing shipments accurately, Maintain a clean and organized stockroom, Assist with inventory-related data entry and record-keeping, Follow all safety and security procedures", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Pharmaceutical inventory", "domainList" : [ "pharmaceutical-inventory" ], "domainSpecificKnowledge" : [ "Pharmaceutical inventory" ], "toolProficiency" : [ "Inventory management software" ], "problemSolvingSkills" : "Identify discrepancies", "qualificationsBasic" : "1+ year of experience in inventory management, High School Diploma or equivalent", "qualificationsPreferred" : "Associate's degree or higher, Experience with inventory management software, Experience with pharmaceutical inventory", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health. Job Summary: This role is responsible for maintaining adequate inventory levels, stocking the production supply rooms, processing incoming raw materials, managing materials in the ERP system, and completing annual physical inventories. Moreover, the role is responsible for promoting our mission to improve patient outcomes through high-quality outsourced pharmaceuticals. Shift: Monday - Friday 7:00 AM - 3:30 PM Essential Functions: Responsible for incoming materials processing and inventory management. Devises policies and procedures in the area of inventory control. Performs light-to-medium material-handling functions within the department, moving product and components as required. Manages cycle counting of physical materials and ensures accuracy of stock levels. Maintains material data in the ERP system and manages receipt of inventory through software transactions. Reconciles potential inventory losses, investigates shortages and discrepancies, and performs KPI indicator assessments. Processes rejected materials and records information, as needed. Responsible for stock issuance and returns for production activities. Notifies the Quality Department when cGMP shipments arrive. Leads the efforts to sanitize materials in the controlled area. Works in other functions within the department, as needed. Works well collaboratively with others Builds positive working relationships across teams Demonstrates flexibility in handling changing priorities Required Skills & Abilities: APICs / CPIM certification is strongly desired. Knowledge of cGMP guidelines/standards required. Demonstrated written and oral communication skills. Ability to manage time and adhere to time frames. Detail and accuracy-oriented. Computer abilities, including data management and shipping software. Excellent organizational skills. Knowledge of processing materials in an ERP system. DOT HazMat training desired. Able to lift up to 50 lbs. and stand for extended periods when required. Ability to operate materials handling equipment, including pallet jacks and forklifts, preferred Physical Requirements (if applicable): Able to lift up to 49 lbs. and stand for extended periods when required. Ability to operate materials handling equipment, including pallet jacks and forklifts, preferred Required Credentials: 1+ years’ experience in a pharmaceutical environment High School Diploma or equivalent. Bachelor’s degree (a plus) Pay Range $24—$26 USD Why We Do What We Do At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued. Our Commitment to Inclusion Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.", "summaryDescription" : "Inventory Management Specialist at Wedgewood Pharmacy. Skills: Inventory management, Process improvement. Receive, unpack, and verify incoming inventory. 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Austin:1117 Trinity St (320TX-4002)
1117 Trinity St
Austin, 78701-1919

" ], "timestamp" : "2026-06-16T01:05:33.125", "fingerprint" : "2b92c937796b1bfe6b2a279f7cb1b82da3a24a18f4a719ab73fc5e0d438a85dc", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=34538", "externalId" : "34538", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Risk management", "Information security", "Loss control", "Workers' compensation", "Safety programs", "Compliance reviews", "Risk assessments", "Program management" ], "hardSkillsList" : [ "Risk management", "Information security", "Loss control", "Workers' compensation", "Safety programs", "Compliance reviews", "Risk assessments", "Program management" ], "hardSkills" : [ { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Information security", "level" : "intermediate" }, { "name" : "Loss control", "level" : "intermediate" }, { "name" : "Workers' compensation", "level" : "intermediate" }, { "name" : "Safety programs", "level" : "intermediate" }, { "name" : "Compliance reviews", "level" : "intermediate" }, { "name" : "Risk assessments", "level" : "intermediate" }, { "name" : "Program management", "level" : "intermediate" } ], "majorSkills" : "Risk management, Compliance, Insurance", "majorSkillsList" : [ "Risk management", "Compliance", "Insurance" ], "coreResponsibilities" : "Implement agency risk management programs, Conduct risk management, Collaborate in planning initiatives, Develop department statewide initiatives, Implement department statewide initiatives, Conduct compliance reviews, Assist with risk assessments program, Develop risk management program policies, Implement risk management program policies, Review risk management program policies, Assist with department incident reports, Review risk programs for compliance, Conduct on-site inspections, Identify hazards, Identify risk exposures", "domainKnowledge" : "Risk management; Insurance", "domainList" : [ "risk-management", "insurance" ], "domainSpecificKnowledge" : [ "Risk management", "Insurance" ], "problemSolvingSkills" : "Gather facts; Correlate facts; Analyze facts; Devise solutions", "specialRequirements" : "Up to 25% travel", "qualificationsBasic" : "Two years of full-time experience in planning or operation of risk management, information security, loss control, and/or the workers' compensation and safety programs", "qualificationsPreferred" : "State agency experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE: Texas Workforce Commission connects people with careers across the state. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St., Austin, Texas in the Risk and Security Management department. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: You will be a highly motivated professional ready to join the Risk & Security Management Department. You are a self-starting, collaborative problem solver with strong task management and organizational skills who understands the importance of teamwork. WHAT YOU WILL DO: The Risk Management Specialist II performs moderately complex (journey-level) risk management work. Work involves implementing agency risk management programs and conducting risk management. Works under general supervision, with limited latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: -Collaborate in the planning, developing, and implementing department statewide initiatives. -Conducts compliance reviews for mandatory bulletin boards. -Assists with risk assessments program. -Develop, implement, and review risk management program policies and procedures. -Assist with department incident reports for assessment and risk mitigation. -Review risk programs for compliance with applicable state laws and agency policies. -Conduct on-site inspections of agency facilities to identify hazards and risk exposures. -Perform other duties as assigned. YOU QUALIFY WITH: -Two years of full-time experience in planning or operation of risk management, information security, loss control, and/or the workers' compensation and safety programs. -Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: -Working knowledge of statutes, rules/regulations, standards, guidelines, and best practices involving risk management, compliance and Insurance. -Ability to gather, correlate, and analyze facts, to devise solutions to problems. -Proficiency in developing, evaluating, and interpreting policies and procedures. -Knowledge of program management processes and techniques. -State agency experience. YOU GAIN: - A Family Friendly Certified Workplace. - Competitive salary: $4,833.34/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. Duty involves up to 25% travel within the state of Texas. VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Safety.pdf HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Austin", "summaryDescription" : "Risk Management Specialist at Texas Workforce Commission. Skills: Risk management, Compliance, Insurance. Implement agency risk management programs. Conduct risk management", "createdAt" : "2026-06-14T21:16:29.932", "lastUpdated" : "2026-06-16T01:05:33.125", "ingestTimestamp" : "2026-06-14T21:16:29.932", "mongoId" : "69d769692beec4dd3dc8ebb0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Risk management", "Information security", "Loss control", "Workers' compensation", "Safety programs", "Compliance reviews", "Risk assessments", "Program management", "Compliance", "Insurance" ], "skillCount" : 10, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 442.6759, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c772874d8ee00a093bdd4", "title" : "Customer Experience Specialist", "company" : "Xero", "industry" : "Marketing", "salary" : { "min" : 32000.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Experience Specialist in Manchester, United Kingdom, with adjustments for the SaaS industry and company size." }, "location" : "UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)", "locations" : [ "UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)" ], "timestamp" : "2026-06-16T02:31:38.681", "fingerprint" : "1b1461d8af32ff9e1a96c71850d4ff749571b124021bd8708000c8f19e47dedb", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/xero/7afcac1b-9cbe-4aaf-83d8-1b0ac15c8b78/application", "externalId" : "7afcac1b-9cbe-4aaf-83d8-1b0ac15c8b78", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Problem-solving", "Resolution skills" ], "hardSkillsList" : [ "Accounting support", "Bookkeeping support" ], "softSkillsList" : [ "Adaptability" ], "hardSkills" : [ { "name" : "Accounting support", "level" : "intermediate" }, { "name" : "Bookkeeping support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" } ], "majorSkills" : "Customer support, Customer service", "majorSkillsList" : [ "Customer support", "Customer service" ], "coreResponsibilities" : "Provide timely support, Provide high-quality support, Provide guidance to customers, Provide support for accounting queries, Provide support for bookkeeping queries, Demonstrate empathy, Actively listen, Deliver high customer satisfaction, Manage customer inquiries through to resolution, Accurately record case details, Escalate unresolved issues appropriately, Keep customers informed, Achieve quality targets, Achieve productivity targets, Ensure best-in-class customer experiences, Provide proactive support, Provide reactive support, Engage with customers proactively, Help customers maximise benefits, Make proactive outbound calls, Make reactive outbound calls, Resolve customer inquiries, Stay up-to-date with Xero product changes, Stay up-to-date with Xero training", "teamCollaboration" : "Work collaboratively; Assist team members; Collaborate with team members", "domainKnowledge" : "Accounting; Bookkeeping", "domainList" : [ "accounting", "bookkeeping" ], "domainSpecificKnowledge" : [ "Accounting", "Bookkeeping" ], "toolProficiency" : [ "Salesforce" ], "communicationSkills" : "Communicate clearly; Communicate concisely", "documentationSkills" : "Record case details", "continuousLearning" : "Stay up-to-date with Xero product changes; Stay up-to-date with Xero training", "problemSolvingSkills" : "Problem-solving skills; Resolution skills", "specialRequirements" : "Evening pay supplement", "outcomesObjectives" : "Achieve quality targets; Achieve productivity targets; Ensure best-in-class customer experiences", "qualificationsBasic" : "Prior experience in a service environment, Demonstrated ability to meet service levels, Demonstrated ability to meet quality targets, Proven problem-solving skills, Proven resolution skills, Commitment to following through, Commitment to resolving customer problems, Comfort and confidence in making proactive outbound calls, Comfort and confidence in making reactive outbound calls, Demonstrate initiative, Demonstrate self-management skills, Demonstrate flexibility, Embrace challenges, Adapt quickly to change, Proven team player, Willingness to assist other team members, Willingness to collaborate with other team members", "qualificationsPreferred" : "Experience isn't a perfect match", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "The role & impact As a CX Specialist, you will be a passionate Xero brand ambassador , responsible for providing timely, high-quality support and guidance to customers of all levels, from beginners to experts. This includes providing support for accounting and bookkeeping queries. You will make an impact by demonstrating empathy, actively listening, and delivering consistently high customer satisfaction across all contact channels. The work requires resilience and adaptability. You will manage customer inquiries through to resolution, accurately recording case details in the case management system (e.g., Salesforce), and escalating unresolved issues appropriately while keeping customers informed. Success is measured by achieving quality and productivity targets and ensuring best-in-class customer experiences. The team & how they connect The Customer Experience (CX) team works collaboratively to provide proactive and reactive support to a diverse range of Xero users globally, including small business owners, bookkeepers, and accountants. They are dedicated to delighting customers and demonstrating the value Xero brings to their businesses , working 24/7 across various channels. The team is currently working on - Providing high-quality support across all channels, such as phone, email, and chat. - Proactively engaging with customers to help them maximise the benefits of Xero. - Making proactive and reactive outbound calls to manage and resolve customer inquiries. - Staying up-to-date with Xero product changes, training, and accurately recording case details. Where and how you can work We are looking to add Customer Experience Specialists to our team who will work one of the following schedules: - Tuesday through Saturday, 11:30AM - 8PM - Sunday through Thursday, 11:30AM - 8PM Please note that the anticipated start date will be in 10 August 2026. There will also be an evening pay supplement for shifts ending at 8:00 PM. Here are some of the things we are looking for, for this role - You bring prior experience in a service environment, having demonstrated the ability to meet service levels and quality targets. - You possess proven problem-solving and resolution skills, showing commitment to following through and resolving customer problems. - You can communicate clearly and concisely, both written and verbally. - You will have comfort and confidence in making proactive and reactive outbound calls. - You demonstrate initiative, self-management skills, and flexibility, embracing challenges and adapting quickly to change. - You are a proven team player with a willingness to assist and collaborate with other team members. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.", "summaryDescription" : "Customer Experience Specialist at Xero. Skills: Customer support, Customer service. Provide timely support. Provide high-quality support", "createdAt" : "2026-06-14T18:48:59.326", "lastUpdated" : "2026-06-16T02:31:38.681", "ingestTimestamp" : "2026-06-14T18:48:59.326", "mongoId" : "6a2c772874d8ee00a093bdd4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Accounting support", "Bookkeeping support", "Adaptability", "Customer support", "Customer service", "Problem-solving", "Resolution skills", "Accounting", "Bookkeeping", "Salesforce" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 442.20544, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ca3b274d8ee00a09acdeb", "title" : "Customer Success Specialist | Spécialiste Customer Success", "company" : "Alveole", "industry" : "SaaS", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Customer Success Specialist in Montreal, Canada, adjusted for the SaaS industry." }, "location" : "Montréal, Quebec, Canada", "locations" : [ "Montréal", "Quebec", "Canada" ], "timestamp" : "2026-06-15T09:11:39.057", "fingerprint" : "06b6b78fa1a62a08d776c84f818334aca5aee14279ce3e27e58fada65dd7e857", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/alveole/jobs/4283882009", "externalId" : "4283882009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Montréal", "state" : "Quebec", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "45.5031824,-73.5698065" } ], "locationText" : "Montréal, Quebec, Canada", "employmentType" : "FULL_TIME", "technicalSkills" : "SaaS platforms, Digital products", "professionalSkills" : [ "Account management", "Implementation", "Onboarding", "Customer success", "Relationship building" ], "hardSkillsList" : [ "Prioritization", "Organization", "Time management" ], "softSkillsList" : [ "Customer-centric mindset" ], "hardSkills" : [ { "name" : "Prioritization", "level" : "intermediate" }, { "name" : "Organization", "level" : "intermediate" }, { "name" : "Time management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer-centric mindset" } ], "majorSkills" : "Customer success, Account management, Customer retention", "majorSkillsList" : [ "Customer success", "Account management", "Customer retention" ], "coreResponsibilities" : "Execute re-engagement playbooks, Lead re-introduction process, Pivot program for new goals, Intervene for platform setup, Ensure client sees digital value, Book workshops, Drive action for bookings, Manage renewal conversations, Resolve issues blocking renewal", "teamCollaboration" : "Customer Success team", "domainKnowledge" : "Customer lifecycle management", "domainList" : [ "customer-lifecycle-management" ], "domainSpecificKnowledge" : [ "Customer lifecycle management" ], "toolProficiency" : [ "Ticketing systems", "Customer management tools", "CRM", "Zendesk", "HubSpot" ], "communicationSkills" : "Build relationships", "outcomesObjectives" : "Drive customer engagement; Drive customer adoption; Drive customer retention; Achieve tenant engagement targets", "qualificationsBasic" : "3-4 years customer-facing experience, 2 years Customer Success experience, Experience managing portfolio, B2B environment experience, SaaS platforms experience, Customer adoption metrics experience, Customer retention metrics experience, Customer renewal metrics experience, Ticketing systems experience, Customer management tools experience, CRM workflows understanding, Customer lifecycle management understanding, English language fluency", "qualificationsPreferred" : "French language skills, Zendesk experience, HubSpot experience, High-volume CS environment experience, Customer renewals support experience, Customer retention support experience", "rawDescription" : "About us \uD83D\uDC1D Alvéole is on a mission to connect people with nature in cities, one building at a time. As a certified B Corporation since 2018, we believe business can be a force for good. We partner with the world’s leading real estate companies to turn sustainability into an experience that tenants can see, touch, and feel. Through rooftop beehives and educational biodiversity programs, we help our clients meet their environmental goals while engaging communities and strengthening their brands. You can find our work in (and on) thousands of properties across North America and Europe, driven by a belief that business and biodiversity can thrive together. Learn more at alveole.buzz La version française suit ci-dessous. ✨ The Role We're looking for a Customer Success Specialist to join Alvéole's Customer Success team and help drive customer engagement, adoption, and retention across our growing portfolio of clients. This is the first dedicated Customer Success role at Alvéole and an exciting opportunity to help shape how we proactively support customers throughout their journey. Unlike a traditional support role, you'll focus on customer health, platform adoption, and engagement outcomes rather than responding to tickets. You'll manage a large portfolio of accounts, proactively identifying customers who may be underutilizing our platform or programs and helping them realize the full value of their partnership with Alvéole. Success in this role comes from strong prioritization, proactive outreach, and a passion for helping customers achieve their goals at scale. \uD83D\uDCCD Key Responsibilities 1. Tactical Re-Onboarding (Account Stabilization) Execute specialized playbooks to re-engage accounts when specific \"trigger events\" occur: Stakeholder Shifts: Lead the re-introduction process for New POCs or New Leadership Teams to prevent churn during transitions. Strategic Realignment: Pivot the program when a client announces New Goals (e.g., shifting focus from Tenant Engagement to ESG reporting). Platform Adoption: Proactively intervene when MyHive is not set up or shows No/Low Activity, ensuring the client sees the digital value of the program. Engagement Recovery: Reach out and drive action when a Workshop is not booked, ensuring the property meets its tenant engagement targets. 2. Renewal Renewal Conversations: Be the point of contact for renewal questions and concerns during the client’s journey. Contract Health: Identify and resolve any lingering issues that might block a smooth renewal. \uD83C\uDFAF You're the Ideal Fit If You Have Must-Haves 3–4 years of customer-facing experience, or at least 2 years of experience in Customer Success At least 1 year of experience in Customer Success, Account Management, Implementation, Onboarding or a similar role Experience managing a large portfolio of customer accounts Experience in a B2B environment Experience with SaaS platforms or digital products Experience working toward customer adoption, retention, renewal or similar success metrics Experience using ticketing systems and customer management tools Understanding of CRM workflows and customer lifecycle management Strong communication skills and the ability to build relationships with a wide range of stakeholders Excellent prioritization, organization, and time management skills A proactive and customer-centric mindset Fluency in English Nice-to-Haves French language skills are considered an asset Experience with Zendesk Experience with HubSpot Experience working in a high-volume Customer Success environment Experience supporting customer renewals or retention initiatives \uD83C\uDF0D Location toutefois, toutes les décisions finales d’embauche sont prises par des humains. \uD83C\uDF10 Language Requirements Some roles at Alvéole require proficiency in English and/or French due to collaboration with clients, partners, and team members across North America. Specific language requirements for this position can be found in the qualifications section above. \uD83D\uDC9B Inclusion however, all final hiring decisions are made by humans.", "summaryDescription" : "Customer Success Specialist | Spécialiste Customer Success at Alveole. Skills: Customer success, Account management, Customer retention. Execute re-engagement playbooks. Lead re-introduction process", "postedDate" : "2026-06-14T06:12:54.547", "createdAt" : "2026-06-14T06:12:54.547", "lastUpdated" : "2026-06-15T09:11:39.057", "ingestTimestamp" : "2026-06-14T06:12:54.547", "mongoId" : "6a2ca3b274d8ee00a09acdeb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Prioritization", "Organization", "Time management", "Customer-centric mindset", "Customer success", "Account management", "Customer retention", "Implementation", "Onboarding", "Relationship building", "Customer lifecycle management", "Ticketing systems", "Customer management tools", "CRM", "Zendesk", "HubSpot" ], "skillCount" : 16, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 441.9299, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2d9f5b74d8ee00a0c5ac1c", "title" : "Customer Specialist", "company" : "Carmax", "salary" : { "min" : 36000.0, "max" : 48000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for an entry-level Customer Specialist in Tucson, United States, adjusted for company size and industry." }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T02:26:09.726", "fingerprint" : "70597ef9e389bfb003c164e5ae9f8cbf1b77958b3ed60ee5f60d4030c0e6e3ab", "source" : "workday", "language" : "en", "applyUrl" : "https://carmax.wd1.myworkdayjobs.com/External/job/AZ---Tucson-East/Customer-Specialist_JR-074705", "externalId" : "JU-074705", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "Tucson", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.2228765,-110.9748470" } ], "locationText" : "Tucson, Arizona, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Sales process", "Client relationship management", "Revenue generation", "Deal closure" ], "hardSkillsList" : [ "Sales forecasting", "Pipeline management", "Negotiation skills" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Pipeline management", "level" : "intermediate" }, { "name" : "Negotiation skills", "level" : "intermediate" } ], "majorSkills" : "Sales, Revenue generation, Client relations", "majorSkillsList" : [ "Sales", "Revenue generation", "Client relations" ], "coreResponsibilities" : "Achieve and exceed sales targets, Develop and maintain strong client relationships, Identify and pursue new sales opportunities, Manage the full sales cycle from prospecting to, Provide exceptional customer service, Collaborate with internal teams to ensure customer satisfaction, Stay updated on product knowledge and market trends, Prepare and deliver sales presentations", "teamCollaboration" : "Internal teams", "domainKnowledge" : "Automotive retail", "domainList" : [ "automotive-retail" ], "domainSpecificKnowledge" : [ "Automotive retail" ], "toolProficiency" : [ "CRM software" ], "communicationSkills" : "Sales presentations", "problemSolvingSkills" : "Sales challenges", "outcomesObjectives" : "Achieve sales targets; Exceed revenue goals; Maintain high customer satisfaction", "qualificationsBasic" : "5+ years of experience in sales, Bachelor's degree or equivalent experience", "qualificationsPreferred" : "Experience in the automotive industry, Experience with CRM software", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "6170 - Tucson East - 4030 E 22nd Street, Tucson, Arizona, 85711 CarMax, the way your career should be! **Position Overview** As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive. **Why CarMax?** At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. **Role Responsibilities** * Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. * Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. * Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation. * Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards. * Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. * Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience. * Follow CarMax Environmental, Health and Safety (EH) requirements and maintain a clean and orderly work area. **Required Qualifications** * Strong communication skills with confidence in representing CarMax and its products. * Ability to build lasting relationships and create win-win solutions for customers. * Demonstrated integrity, respect, and teamwork in a fast-paced environment. * Skilled in balancing customer needs with business goals and following processes accurately. * Ability to manage multiple tasks, maintain attention to detail, and meet deadlines. * High School Diploma or equivalent and a valid driver’s license. * Ability to lift up to 25 lbs and accurately read and transcribe data. **Preferred Qualifications** * Sales or customer service experience in retail or similar environments. * Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). **About CarMax** At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.", "summaryDescription" : "Customer Specialist at Carmax. Skills: Sales, Revenue generation, Client relations. Achieve and exceed sales targets. 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You’ll act as a trusted guide, supporting customers through every step of their car-buying and selling journey. From facilitating appraisals and test drives to managing paperwork and repair orders, you’ll ensure a seamless, transparent process that reflects CarMax’s commitment to honesty and innovation. This dynamic role offers variety, autonomy, and the opportunity to collaborate across teams while making a meaningful impact on every customer interaction. **Why CarMax?** At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. **Role Responsibilities** * Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. * Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. * Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation. * Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards. * Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. * Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience. * Follow CarMax Environmental, Health and Safety (EH) requirements and maintain a clean and orderly work area. **Required Qualifications** * Strong communication skills with confidence in representing CarMax and its products. * Ability to build lasting relationships and create win-win solutions for customers. * Demonstrated integrity, respect, and teamwork in a fast-paced environment. * Skilled in balancing customer needs with business goals and following processes accurately. * Ability to manage multiple tasks, maintain attention to detail, and meet deadlines. * High School Diploma or equivalent and a valid driver’s license. * Ability to lift up to 25 lbs and accurately read and transcribe data. **Preferred Qualifications** * Sales or customer service experience in retail or similar environments. * Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). **About CarMax** At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $17.20 - $25.80 **Benefits:** Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. * For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our [CarMax Benefits](http://apps.bswift.com/portal/carmax) website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.", "summaryDescription" : "Customer Specialist at CarMax. Provide excellent customer service. Assist customers with vehicle purchases", "postedDate" : "2026-06-13T21:59:09.792", "createdAt" : "2026-06-14T21:59:09.728", "lastUpdated" : "2026-06-15T23:02:50.175", "ingestTimestamp" : "2026-06-14T21:59:09.728", "mongoId" : "6a2d9f5a74d8ee00a0c5ab6e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://carmax.wd1.myworkdayjobs.com/External/job/IL---Springfield/Customer-Specialist_JR-110674", "salaryAnnualMin" : 35776, "salaryAnnualMax" : 53664, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "_score" : 439.66922, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d9f5a74d8ee00a0c5ab81", "title" : "Customer Specialist", "company" : "CarMax", "salary" : { "min" : 21.5, "max" : 32.3, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-16T02:14:18.051", "fingerprint" : "51f88e2e3aa7f8b920bc5559fb1a4b685fea699f234aedf118538cb02ce14b28", "source" : "workday", "language" : "en", "applyUrl" : "https://carmax.wd1.myworkdayjobs.com/External/job/CA---San-Francisco---Pleasant-Hill/Customer-Specialist_JR-127516", "externalId" : "JF-127516", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "Pleasant Hill", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.9479786,-122.0607963" } ], "locationText" : "Pleasant Hill, California, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide excellent customer service, Assist customers with product selection, Process sales transactions accurately, Maintain store appearance and organization, Achieve sales targets and goals, Handle customer inquiries and complaints, Stay updated on product knowledge, Collaborate with team members", "teamCollaboration" : "Collaborate with team members", "outcomesObjectives" : "Achieve sales targets and goals", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "6104 - Pleasant Hill - 77 Chilpancingo Parkway, Pleasant Hill, California, 94523 CarMax, the way your career should be! **Position Overview** As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive. **Why CarMax?** At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. **Role Responsibilities** * Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. * Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. * Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation. * Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards. * Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. * Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience. * Follow CarMax Environmental, Health and Safety (EH) requirements and maintain a clean and orderly work area. **Required Qualifications** * Strong communication skills with confidence in representing CarMax and its products. * Ability to build lasting relationships and create win-win solutions for customers. * Demonstrated integrity, respect, and teamwork in a fast-paced environment. * Skilled in balancing customer needs with business goals and following processes accurately. * Ability to manage multiple tasks, maintain attention to detail, and meet deadlines. * High School Diploma or equivalent and a valid driver’s license. * Ability to lift up to 25 lbs and accurately read and transcribe data. **Preferred Qualifications** * Sales or customer service experience in retail or similar environments. * Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). **About CarMax** At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $21.50 - $32.30 **Benefits:** Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. * For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our [CarMax Benefits](http://apps.bswift.com/portal/carmax) website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.", "summaryDescription" : "Customer Specialist at CarMax. Provide excellent customer service. Assist customers with product selection", "postedDate" : "2026-06-13T21:24:37.447", "createdAt" : "2026-06-14T21:24:37.426", "lastUpdated" : "2026-06-16T02:14:18.051", "ingestTimestamp" : "2026-06-14T21:24:37.426", "mongoId" : "6a2d9f5a74d8ee00a0c5ab81", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://carmax.wd1.myworkdayjobs.com/External/job/CA---San-Francisco---Pleasant-Hill/Customer-Specialist_JR-127516", "salaryAnnualMin" : 44720, "salaryAnnualMax" : 67184, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "_score" : 438.22476, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "69ced6842beec4dd3d84529a", "title" : "Customer Support Specialist", "company" : "MCR Media Group", "industry" : "Media", "salary" : { "min" : 360000.0, "max" : 600000.0, "currency" : "UAH", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in Ukraine, adjusted for the Education industry and remote work." }, "location" : "Ukraine", "locations" : [ "Ukraine" ], "timestamp" : "2026-06-16T01:55:49.830", "fingerprint" : "c7cb8b9391ddd392e0ad7d54424d1c79c92b0d1d9fee07a7be3a5eba3922a9d4", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://talent-first.breezy.hr/p/5bc06e52b9f901-customer-support-specialist", "externalId" : "5bc06e52b9f901", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Ukraine", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Ukraine", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Customer Support Specialist Location: Remote (Ukraine)Company: MCR Media Group About Company:MCR is an international performance-driven company specializing in online IQ tests, brain training platforms, and detailed result reporting. We serve customers primarily in North America, Asia, and Japan,", "summaryDescription" : "Customer Support Specialist at MCR Media Group", "createdAt" : "2026-06-14T20:30:35.507", "lastUpdated" : "2026-06-16T01:55:49.830", "ingestTimestamp" : "2026-06-14T20:30:35.507", "mongoId" : "69ced6842beec4dd3d84529a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 437.75394, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 185740, "totalPages" : 3715, "hasNext" : true, "hasPrevious" : false } }

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