Alveole
SaaS
CustomerSuccessSpecialist|SpécialisteCustomerSuccess
“Customer Success Specialist | Spécialiste Customer Success at Alveole. Skills: Customer success, Account management, Customer retention. Execute re-engagement playbooks. Lead re-introduction process”
What You'll Achieve.
Drive customer engagement; Drive customer adoption; Drive customer retention; Achieve tenant engagement targets
Industry & Context.
What They're Looking For.
Must Have
3-4 years customer-facing experience, 2 years Customer Success experience, Experience managing portfolio, B2B environment experience, SaaS platforms experience, Customer adoption metrics experience, Customer retention metrics experience, Customer renewal metrics experience, Ticketing systems experience, Customer management tools experience, CRM workflows understanding, Customer lifecycle management understanding, English language fluency
Nice to Have
French language skills, Zendesk experience, HubSpot experience, High-volume CS environment experience, Customer renewals support experience, Customer retention support experience
What You'll Do.
Execute re-engagement playbooks
Lead re-introduction process
Pivot program for new goals
Intervene for platform setup
Ensure client sees digital value
Drive action for bookings
Manage renewal conversations
Resolve issues blocking renewal
How You'll Work.
Team & Collaboration
Customer Success team
Communication Scope
Build relationships
Applying for this Customer Success Specialist | Spécialiste Customer Success role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Alveole?
Real rants from real employees. Read before you apply.