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Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

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Builds and oversees the full ecosystem of customer feedback to uncover actionable insights, identify experience gaps, and guide business stakeholders toward data-driven, customer-focused improvements.", "teamCollaboration" : "Facilitate cross-functional alignment and embed customer-driven decision-making.", "toolProficiency" : [ "Glassbox, Microsoft Office" ], "communicationSkills" : "executive-level communication; storytelling; executive presentation", "problemSolvingSkills" : "analytical; problem-solving", "specialRequirements" : "Work model is onsite 4 days a week. Compliance with all applicable federal, state, and local equal employment opportunity laws. California Privacy Notice provided.", "outcomesObjectives" : "Identify customer pain points and journey friction by connecting insights across touchpoints, behavioral data, and feedback signals. Develop dashboards, scorecards, and executive reporting that shift from reactive reporting to proactive, predictive CX management. Establish proactive monitoring and predictive analytics to detect emerging CX risks. Design and manage closed-loop feedback systems to ensure resolution and measurable improvements.", "qualificationsBasic" : "8+ years in customer insights, CX analytics, research, VoC, or CX strategy. 3+ years of leadership experience. Predictive analytics experience related to customer behavior or journey risk. Experience managing qualitative, quantitative, and behavioral research programs. Proven ability to influence senior stakeholders and lead cross-functional initiatives. Executive-level communication experience. Bachelor’s degree in relevant field required.", "qualificationsPreferred" : "Advanced degree preferred. Familiarity with CX tools (e.g., Glassbox).", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Job Title: Sr. Manager, Customer Performance & Insights Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you’re looking for a fast paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today. WORK MODEL #LI-OnSite (4 days a week) WHAT YOU WILL DO The Sr. Manager, Customer Performance & Insights is a strategic analytics leader responsible for delivering a comprehensive, real-time view of customer experience performance across the enterprise. This role builds and oversees the full ecosystem of customer feedback—both stated and unstated—to uncover actionable insights, identify experience gaps, and guide business stakeholders toward data-driven, customer-focused improvements. HOW YOU WILL MAKE AN IMPACT Own and evolve the enterprise CX Health measurement framework, integrating feedback across channels to deliver a holistic view of customer experience Identify customer pain points and journey friction by connecting insights across touchpoints, behavioral data, and feedback signals Develop dashboards, scorecards, and executive reporting that shift from reactive reporting to proactive, predictive CX management Lead customer research and analytics programs, translating findings into actionable, prioritized recommendations Integrate insights from social media, call centers, complaints, operational data, and tools like Glassbox Establish proactive monitoring and predictive analytics to detect emerging CX risks Facilitate cross-functional alignment and embed customer-driven decision-making Design and manage closed-loop feedback systems to ensure resolution and measurable improvements Influence senior stakeholders through storytelling and data-backed recommendations Lead, mentor, and develop a high-performing team WHAT YOU WILL BRING TO THE ROLE Experience: 8+ years in customer insights, CX analytics, research, VoC, or CX strategy 3+ years of leadership experience Predictive analytics experience related to customer behavior or journey risk Experience managing qualitative, quantitative, and behavioral research programs Proven ability to influence senior stakeholders and lead cross-functional initiatives Executive-level communication experience Education: Bachelor’s degree in relevant field required Advanced degree preferred Skills & Knowledge: Expertise in customer insights, VoC, and CX measurement Strong analytical and problem-solving skills Experience with SQL, Python, or predictive modeling tools Ability to translate data into actionable strategies Familiarity with CX tools (e.g., Glassbox) Strong storytelling and executive presentation skills Stakeholder management in matrixed environments Advanced Excel and Microsoft Office skills Strong communication and leadership abilities WE TAKE CARE OF OUR PEOPLE Along with competitive pay, as an employee of HCA, you are eligible for: · Medical, dental, and vision plans with no-cost and low-cost options · Annual employer HSA contribution · 401(k) matching and immediate vesting · Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: $350 o Manager / Sr. Manager: $600 o Director: $800 o Executive Director: $900 o VP or Above: $1,000 · 100% employer-paid life and disability insurance · No-cost health and wellbeing programs, including a gym benefit · Six weeks of paid parental leave · Paid Volunteer Time Off, plus a company donation to a charity of your choice WHAT HAPPENS NEXT Express your interest by submitting an application. Our recruiting team will review your application to assess alignment with the role. Visit our careers page to learn more about our culture. OTHER DETAILS Work Environment & Physical Requirements: Extended sitting, standing, and screen time in a hybrid work environment (office and remote). Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Sr. Manager, Customer Performance & Insights at Hyundai Capital America. Skills: customer insights, CX analytics, predictive analytics, stakeholder management, leadership. 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We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: The CX Strategy & Ops Lead is responsible for designing & executing the customer support strategy to ensure that the company provides an exceptional customer experience at scale. As a strategic partner to CX Leadership, they will partner with cross-functional teams to identify and prioritize customer needs, pain points, and opportunities for improvement, and develop and implement strategies, programs, processes and technology to deliver high-value, personalized support for a diverse array of users. The CX Strategy & Ops Lead will define and track key performance metrics to measure the effectiveness of customer support initiatives; They'll stay up to date on industry trends and best practices in customer support to ensure Notion is at the leading edge. They will identify areas to leverage AI to increase CX efficiency and effectiveness and maximize the impact of our support offering across both digital and human experiences. They will need to have strong project management skills, excellent communication and interpersonal skills, and be able to work collaboratively with cross-functional teams to bring strategies to life. WHAT YOU'LL ACHIEVE: - Own the execution of the customer support strategy to ensure that the company provides an exceptional customer experience at-scale for all Notion users. - Identify and implement operating frameworks to streamline customer support operations - including capacity planning, targeting setting, customer segmentation and targeted CX engagements, etc. - Refine and track key performance metrics (CSAT, FRT, Churn, Usage metrics, etc.) to measure the effectiveness of customer support initiatives. - Build a robust forecasting and analytics process to determine trends across demand, capacity, churn, ticket volume etc. -- and what we should do about it - Help project manage enhancements/changes to tech stack for CX (including Zendesk, Gainsight, Decagon, etc.). - Influence decision making, problem solving, and programs for CX across programs, projects, and teams. - Continuously automate and scale our customer journey, touch-points, triggers, and playbooks. - Introduce and track new metrics to ensure our CX business is performing efficiently, predictably and effectively from a financial perspective - Operate as both an extension of the CX and RevOps Leadership teams to ensure cross-functional alignment with broader GTM and Company strategy - Set annual and semi-annual plans that create customer value at-scale: Guide and define headcount, opex, and OKRs - Serve as a strategic trusted advisor to Head of CX and CX Leadership team SKILLS YOU'LL NEED TO BRING: - 8+ years of experience in customer support and success strategy and operations. - 3+ years of people leadership experience - Passion for improving the Customer Experience and Customer Value - Strong project management skills, with the ability to manage multiple projects simultaneously in a fast-paced, high-growth environment. - Excellent communication and interpersonal skills. You are a skilled dots-connector and expert in working collaboratively with cross-functional teams to get things done. You’re experienced in communicating across levels and audiences, from technical ICs up to C-Suite and/or Board - Strong analytical skills, with the ability to analyze data and make data-driven syntheses, diagnose and scope problems, inform and gain buy-in to recommendations, and track success. - AI-first approach — Experience implementing digital and/or scaled programs to increase efficiency while improving customer outcomes. AI-first approach towards building and implementing RevOps methodologies NICE TO HAVES: - Bachelor's degree in Business Administration, Marketing, or a related field. - Experience leading customer support and success teams - Experience leading data engineering, AI and automation teams - Positive attitude and enthusiasm to make an impact! Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $230,000 - $270,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.", "summaryDescription" : "Customer Experience Strategy & Operations Lead at Notion. Drive customer success. Manage customer relationships", "createdAt" : "2026-06-16T00:26:24.759", "lastUpdated" : "2026-06-16T08:49:34.815", "ingestTimestamp" : "2026-06-16T00:26:24.759", "mongoId" : "6a305046f292fd229ceee644", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 185000, "salaryAnnualMax" : 265000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69d5e4972beec4dd3d931a04", "title" : "Senior Customer Insights Manager, Customer Experience", "company" : "Zappos.com LLC", "industry" : "Business Intelligence, Planning/Development, subsidiaries", "salary" : { "min" : 130000.0, "max" : 185000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, USA", "locations" : [ "New York, New York, USA" ], "timestamp" : "2026-06-15T01:37:04.930", "fingerprint" : "0c82aefa1a33eb9187884f4535c784ce545481ddbe70076fc402047e97c1ec2c", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10384387/apply", "externalId" : "e48c1531-7535-4fe1-9628-50c34b22ce4c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "SQL, Tableau, Power BI", "professionalSkills" : [ "Customer segmentation", "Customer intelligence", "Customer lifecycle", "Customer behavior", "Customer experience", "Customer analytics", "Customer value", "Customer strategies", "Customer communication", "Customer forecast" ], "hardSkillsList" : [ "Data analysis", "Business intelligence", "Data-driven insights", "Analytical skills", "Customer behavior analysis", "Retail dynamics analysis", "Segmentation strategies", "Customer journey analysis", "Customer lifecycle analysis", "Customer engagement analysis", "Performance deep dives", "Signal identification", "Actionable strategy translation", "Incrementality testing", "Holdout studies", "Correlation reporting", "Metric tracking", "KPI measurement", "Ad-hoc reporting", "Scalable infrastructure", "Analytical infrastructure", "Test interpretation", "Holdout result interpretation", "Incremental value assessment", "Communication optimization", "Segment-specific experiences", "Scenario planning", "Analytical inputs" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Business intelligence", "level" : "intermediate" }, { "name" : "Data-driven insights", "level" : "intermediate" }, { "name" : "Analytical skills", "level" : "intermediate" }, { "name" : "Customer behavior analysis", "level" : "intermediate" }, { "name" : "Retail dynamics analysis", "level" : "intermediate" }, { "name" : "Segmentation strategies", "level" : "intermediate" }, { "name" : "Customer journey analysis", "level" : "intermediate" }, { "name" : "Customer lifecycle analysis", "level" : "intermediate" }, { "name" : "Customer engagement analysis", "level" : "intermediate" }, { "name" : "Performance deep dives", "level" : "intermediate" }, { "name" : "Signal identification", "level" : "intermediate" }, { "name" : "Actionable strategy translation", "level" : "intermediate" }, { "name" : "Incrementality testing", "level" : "intermediate" }, { "name" : "Holdout studies", "level" : "intermediate" }, { "name" : "Correlation reporting", "level" : "intermediate" }, { "name" : "Metric tracking", "level" : "intermediate" }, { "name" : "KPI measurement", "level" : "intermediate" }, { "name" : "Ad-hoc reporting", "level" : "intermediate" }, { "name" : "Scalable infrastructure", "level" : "intermediate" }, { "name" : "Analytical infrastructure", "level" : "intermediate" }, { "name" : "Test interpretation", "level" : "intermediate" }, { "name" : "Holdout result interpretation", "level" : "intermediate" }, { "name" : "Incremental value assessment", "level" : "intermediate" }, { "name" : "Communication optimization", "level" : "intermediate" }, { "name" : "Segment-specific experiences", "level" : "intermediate" }, { "name" : "Scenario planning", "level" : "intermediate" }, { "name" : "Analytical inputs", "level" : "intermediate" } ], "majorSkills" : "Customer insights, Data analysis, Business intelligence", "majorSkillsList" : [ "Customer insights", "Data analysis", "Business intelligence" ], "coreResponsibilities" : "Develop customer segmentation frameworks, Execute deep dives into segment performance, Surface insights, Identify signals of momentum, Identify signals of risk, Translate customer intelligence into strategies, Improve customer lifetime value, Test incrementality through holdout studies, Iterate based on measured impact, Develop key customer metrics, Track key customer metrics, Measure effectiveness of customer strategies, Maintain ongoing reporting, Develop capabilities to answer ad-hoc questions, Build analytical infrastructure, Support ongoing analytics needs, Support evolving analytics needs, Support incrementality measurement, Interpret tests, Interpret holdout results, Assess strategy impact, Optimize customer communication strategies, Optimize segment-specific experiences, Partner with Finance for forecast, Partner with Finance for scenario planning, Provide analytical inputs for business planning, Provide analytical inputs for investment decisions", "teamCollaboration" : "Lifecycle Marketing; Finance; Data Engineering; Cross-functional partners", "domainKnowledge" : "Ecommerce KPIs; Customer journeys; Customer segmentation; Customer lifecycle; Customer behavior; Retail dynamics", "domainList" : [ "ecommerce-kpis", "customer-journeys", "customer-segmentation", "customer-lifecycle", "customer-behavior", "retail-dynamics" ], "domainSpecificKnowledge" : [ "Ecommerce KPIs", "Customer journeys", "Customer segmentation", "Customer lifecycle", "Customer behavior", "Retail dynamics" ], "toolProficiency" : [ "Tableau", "Power BI", "Excel" ], "problemSolvingSkills" : "Analytical skills", "outcomesObjectives" : "Measurably improve customer lifetime value; Drive incremental customer value", "qualificationsBasic" : "5+ years analytical field experience, 3+ years writing SQL queries, 3+ years creating BI reports, Bachelor's degree, Experience defining requirements, Experience using data and metrics, Experience with Excel, Experience with SQL, Experience making business recommendations, Experience influencing stakeholders", "qualificationsPreferred" : "MBA, Generative AI tools usage, Learn effective prompting practices, Learn evaluation practices", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Zappos is looking for a customer obsessed Customer Insights Analyst to join the Customer Analytics organization. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data-driven insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys, and segmentation strategies that span the full customer lifecycle. The right candidate will have the analytical skills to answer strategic questions that are complex, dynamic, and not always clearly defined. The candidate must possess strong technical skills, including proficiency in SQL, data analysis tools, and visualization platforms, while maintaining a deep understanding of customer behavior and retail dynamics. The ideal candidate will be passionate about deeply understanding who our customer is, what motivates them, and how we can improve their experience. They should have a collaborative mindset that enables them to work effectively across Lifecycle Marketing, Finance, Data Engineering, and other cross-functional partners. This position sits within the Customer Experience organization. Key job responsibilities Own the development and of Zappos customer segmentation frameworks spanning value, behavior, lifecycle stage, and engagement patterns. Execute rigorous deep dives into segment performance to surface insights and identify early signals of momentum or risk. Translate customer intelligence into actionable strategies across lifecycle marketing, discovery, and acquisition targeting that measurably improve customer lifetime value. Test incrementality through holdout studies and iterate based on measured impact rather than correlation-based reporting. Develop and track key customer metrics and KPIs to measure the effectiveness of customer strategies. Maintain ongoing reporting and develop capabilities to answer ad-hoc business questions with speed and accuracy Build scalable analytical infrastructure in partnership with Data Engineering to support ongoing and evolving customer analytics needs Support incrementality measurement by interpreting tests and holdout results to assess whether strategies are driving incremental customer value. Partner closely with Lifecycle Marketing to optimize customer communication strategies and segment-specific experiences across all channels Partner with Finance for customer forecast and scenario planning, providing analytical inputs that support business planning and investment decisions Support incrementality measurement by interpreting tests and holdout results to assess whether lifecycle marketing strategies are driving incremental customer value About the team The F2 Subsidiary Customer Experience org supports both Zappos and Shopbop, Amazon Fashion subsidiary businesses with teams in New York, NY, Madison, WI, and Las Vegas, NV. Basic Qualifications: - 5+ years of tax, finance or a related analytical field experience - 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience - Bachelor's degree - Experience defining requirements and using data and metrics to draw business insights - Experience with Excel - Experience with SQL - Experience making business recommendations and influencing stakeholders Preferred Qualifications: - MBA - Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices - Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NY, New York - 130,000.00 - 185,000.00 USD annually", "summaryDescription" : "Senior Customer Insights Manager, Customer Experience at Zappos.com LLC. Skills: Customer insights, Data analysis, Business intelligence. Develop customer segmentation frameworks. Execute deep dives into segment performance", "postedDate" : "2026-06-13T02:46:19.358", "createdAt" : "2026-06-13T02:46:19.358", "lastUpdated" : "2026-06-15T01:37:04.930", "ingestTimestamp" : "2026-06-13T02:46:19.358", "mongoId" : "69d5e4972beec4dd3d931a04", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10384387/apply", "salaryAnnualMin" : 130000, "salaryAnnualMax" : 185000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Business intelligence", "Data-driven insights", "Analytical skills", "Customer behavior analysis", "Retail dynamics analysis", "Segmentation strategies", "Customer journey analysis", "Customer lifecycle analysis", "Customer engagement analysis", "Performance deep dives", "Signal identification", "Actionable strategy translation", "Incrementality testing", "Holdout studies", "Correlation reporting", "Metric tracking", "KPI measurement", "Ad-hoc reporting", "Scalable infrastructure", "Analytical infrastructure", "Test interpretation", "Holdout result interpretation", "Incremental value assessment", "Communication optimization", "Segment-specific experiences", "Scenario planning", "Analytical inputs", "Customer insights", "Customer segmentation", "Customer intelligence", "Customer lifecycle", "Customer behavior", "Customer experience", "Customer analytics", "Customer value", "Customer strategies", "Customer communication", "Customer forecast", "Ecommerce KPIs", "Customer journeys", "Retail dynamics", "Tableau", "Power BI", "Excel" ], "skillCount" : 45, "jobCategory" : "other", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a305747f292fd229cf37150", "title" : "Customer Experience Manager", "company" : "Simply", "industry" : "Education", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "ILS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Education industry in Tel Aviv-Yafo, Israel, adjusted for seniority and company size." }, "location" : "Tel Aviv-Yafo, Gush Dan, Israel", "locations" : [ "Tel Aviv-Yafo", "Gush Dan", "Israel" ], "timestamp" : "2026-06-16T08:51:42.321", "fingerprint" : "7be67a0d4c24401ecbbcd6a01b9348e55a1e97a5cdb0a308910b4f2eff9bc851", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.hellosimply.com/careers/8577170002?gh_jid=8577170002", "externalId" : "8577170002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tel Aviv-Yafo", "state" : "Gush Dan", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.0302048,34.7957770" } ], "locationText" : "Tel Aviv-Yafo, Gush Dan, Israel", "experienceLevel" : "Manager", "professionalSkills" : [ "Systems thinking", "Operational thinking" ], "hardSkillsList" : [ "AI workflow optimization", "Automation implementation" ], "softSkillsList" : [ "High emotional intelligence", "Sound judgment" ], "hardSkills" : [ { "name" : "AI workflow optimization", "level" : "intermediate" }, { "name" : "Automation implementation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "High emotional intelligence" }, { "name" : "Sound judgment" } ], "majorSkills" : "Customer experience, AI workflows, Team mentoring", "majorSkillsList" : [ "Customer experience", "AI workflows", "Team mentoring" ], "coreResponsibilities" : "Create learner-loving interactions, Develop team capabilities, Develop AI capabilities, Build systems leveraging AI, Improve learner experiences, Mentor teammates, Lead initiatives, Create joyful experiences, Create scalable experiences, Identify high-impact opportunities, Plan for expected scale, Implement AI workflows, Hire new support teammates, Train new support teammates, Optimize AI workflows, Raise bar for communication, Raise bar for experience quality, Identify recurring pain points, Partner to improve product, Reduce need for help, Engage across multiple channels, Shape support processes, Optimize support processes, Shape team structure, Optimize team structure, Shape tool use, Optimize tool use, Shape AI use, Optimize AI use", "teamCollaboration" : "Partner with internal teams; Collaborative and supportive", "domainKnowledge" : "B2C apps; Subscriptions; E-commerce; Consumer tech; AI capabilities", "domainList" : [ "b2c-apps", "subscriptions", "e-commerce", "consumer-tech", "ai-capabilities" ], "domainSpecificKnowledge" : [ "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "communicationSkills" : "Written communication; Verbal communication", "innovationCreativity" : "Think creatively", "problemSolvingSkills" : "Problem-solving; Structured mindset; Analytical mindset; Data-informed mindset", "qualificationsBasic" : "Native-level written English, Native-level verbal English", "qualificationsPreferred" : "Experience working in B2C apps, Experience working in subscriptions, Experience working in e-commerce, Experience working in consumer tech", "rawDescription" : "Simply's mission is to make the pursuit of creative hobbies simple and fun for all. Our top-grossing apps Simply Piano, Simply Guitar, Simply Sing, and Simply Draw put us on the fast track to building the world's largest consumer subscription service for creative learning. With over a million monthly downloads and hundreds of thousands of daily learners, we're building the AI creative companion for every home. We’re looking for people who are passionate about making a meaningful impact in others’ lives - curious, driven team players who care deeply about people, move fast, think creatively, and love solving problems. What will you do? We’re looking for a Customer Experience Manager who creates interactions that make our learners love Simply - experiences that make them go “wow! I really wasn’t expecting that”. You will be part of strategic planning, scaling our operations with both human support and AI, and developing the capabilities of our team and AI to create that “wow” experience. This domain is evolving incredibly fast with AI, so you'll help us build systems that leverage new opportunities as they emerge. You will also uncover opportunities to improve learners’ experiences in the product that will benefit them and meet the goals of both CX and our product teams. Along the way, you’ll mentor teammates, lead initiatives, and help us create joyful, scalable experiences that learners genuinely love. In this role, you will: Strategize with your team to identify and leverage high-impact opportunities that interpersonal interactions create, contributing to our learners’ love of Simply as a brand Plan ahead for expected scale across our products and the support team through the implementation of AI workflows, as well as hiring and training new support teammates Optimize AI workflows to deliver experiences that match the quality of human support Mentor teammates and help raise the bar for learner communication and experience quality Identify recurring learner pain points and partner with internal teams to improve the product experience and reduce the need to ask for help Get hands-on with learner support when needed, engaging across multiple channels with empathy, ownership, and creativity Help shape and optimize support processes, team structure, tools, and use of AI to improve how we deliver support at scale Who are we looking for? Experience implementing and optimizing AI workflows, automation, and modern tools to create high-quality, scalable, and \"wow\" support experiences Experience improving support operations through people, processes, systems, or automation A genuine care for creating thoughtful, high-quality experiences for customers Strong systems and operational thinking, with the ability to identify scalable solutions rather than only solving individual problems Native-level written and verbal English communication skills - MUST High emotional intelligence, empathy, and sound judgment in communication and problem-solving Strong problem-solving skills with a structured, analytical, and data-informed mindset Highly independent and proactive, while remaining collaborative and supportive Excited by rapidly evolving technology and AI capabilities Experience working in B2C apps, subscriptions, e-commerce, or consumer tech - big plus If you’re excited about helping millions of learners around the world discover joy through creativity and music, we’d love to meet you \uD83D\uDE42", "summaryDescription" : "Customer Experience Manager at Simply. Skills: Customer experience, AI workflows, Team mentoring. Create learner-loving interactions. Develop team capabilities", "postedDate" : "2026-06-15T23:26:05.392", "createdAt" : "2026-06-15T23:26:05.392", "lastUpdated" : "2026-06-16T08:51:42.321", "ingestTimestamp" : "2026-06-15T23:26:05.392", "mongoId" : "6a305747f292fd229cf37150", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "AI workflow optimization", "Automation implementation", "High emotional intelligence", "Sound judgment", "Customer experience", "AI workflows", "Team mentoring", "Systems thinking", "Operational thinking", "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306f02f292fd229cfe3cc1", "title" : "Associate Manager, B2B Content Strategy & Insights", "company" : "Agoda", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "THB", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-Commerce in Bangkok, Thailand, adjusted for Manager seniority and company size." }, "location" : "Bangkok, Thailand", "locations" : [ "Bangkok", "Thailand" ], "timestamp" : "2026-06-16T10:26:34.704", "fingerprint" : "4073ae742baf0a4a1e4261669d5d006d2eb0d62febc795498e5c1c2a5b0a9304", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/agoda/jobs/8007002", "externalId" : "8007002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangkok", "country" : "Thailand", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "13.7524938,100.4935089" } ], "locationText" : "Bangkok, Thailand", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "rawDescription" : "About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Role: Support the B2B Content Strategy & Insights team in translating data into actionable insights and strategic narratives. You will analyze partner performance, competitive dynamics, and market trends to inform content strategy and business priorities. Working closely with commercial, product, and analytics teams, you will build presentations for senior leadership, design measurement frameworks, and drive cross-functional content initiatives from concept to execution. In this Role, you'll get to: Analysis & Insights: Conduct partner performance, market, and competitive analysis to identify growth opportunities and inform strategic priorities Build dashboards and reports to track content effectiveness, measure business outcomes, and communicate recommendations to stakeholders Translate data findings into compelling narratives and strategic frameworks for leadership presentations Leverage AI tools to accelerate research, synthesis, and content production workflows Strategic Support: Support quarterly content planning and strategic initiative definition across Supply and RTA business lines Create business cases and measurement frameworks for new content programs (research reports, partner intelligence products, community initiatives) Design and analyze tests to validate content effectiveness and iterate based on results Support go-to-market strategy and sales enablement for product, translating product capabilities into value propositions for target segments Project Coordination: Lead independent workstreams on strategic projects, coordinating across commercial, analytics, product, and engineering teams Track project milestones, flag risks, and drive accountability across cross-functional dependencies Support senior leadership in preparing materials for executive reviews and strategic planning sessions What you'll Need to Succeed: Bachelor's degree or higher from a top university in a quantitative subject (business, economics, engineering, mathematics, computer science) 3–6 years of experience in strategy consulting, investment banking, corporate strategy, or product/business analytics at a fast-growing tech company Strong analytical and problem-solving skills - comfortable extracting insights from data and structuring ambiguous problems Product marketing or go-to-market strategy experience (especially in B2B SaaS, marketplaces, or platform businesses) Excellent presentation skills - ability to distill complex analysis into clear, compelling decks for senior stakeholders Knowledge of SQL, Tableau, Looker, or similar BI tools (or willingness to learn quickly) Organizational excellence - able to manage multiple workstreams, prioritize effectively, and deliver independently Strong communication skills - written and verbal English fluency Innate desire to take ownership, make an impact, and influence outcome Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.", "summaryDescription" : "Associate Manager, B2B Content Strategy & Insights at Agoda", "postedDate" : "2026-06-16T01:15:30.750", "createdAt" : "2026-06-16T01:15:30.750", "lastUpdated" : "2026-06-16T10:26:34.704", "ingestTimestamp" : "2026-06-16T01:15:30.750", "mongoId" : "6a306f02f292fd229cfe3cc1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c95ab74d8ee00a098dabf", "title" : "Manager, Customer Experience", "company" : "Fanatics Betting & Gaming", "industry" : "Retail", "salary" : { "min" : 95000.0, "max" : 117000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Jersey City, New Jersey, United States", "locations" : [ "Jersey City", "New Jersey", "United States" ], "timestamp" : "2026-06-15T21:51:35.788", "fingerprint" : "08d8063b80a95f0abcb79d301c9c8034614846720a7d025be3cc55400d13770f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticsfbg/jobs/4231612009", "externalId" : "4231612009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jersey City", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7215682,-74.0474550" } ], "locationText" : "Jersey City, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer experience, Drive customer satisfaction, Ensure customer value realization, Build and maintain customer relationships, Focus on customer retention", "domainKnowledge" : "Sports betting; iGaming platform", "domainList" : [ "sports-betting", "igaming-platform" ], "domainSpecificKnowledge" : [ "Sports betting", "iGaming platform" ], "specialRequirements" : "In-person components for interview/onboarding, Multi-day cultural immersion in NYC", "qualificationsBasic" : "Must be able to obtain and maintain any required gaming licenses", "qualificationsPreferred" : "Advanced degree a plus", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U. S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Overview As a Manager, Customer Experience at Fanatics Betting advanced degree a plus Additional Requirements Must be able to obtain and maintain any required gaming licenses as mandated by state regulatory bodies Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $95,000—$117,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Manager, Customer Experience at Fanatics Betting & Gaming. Manage customer experience. Drive customer satisfaction", "postedDate" : "2026-06-14T20:59:28.333", "createdAt" : "2026-06-14T20:59:28.333", "lastUpdated" : "2026-06-15T21:51:35.788", "ingestTimestamp" : "2026-06-14T20:59:28.333", "mongoId" : "6a2c95ab74d8ee00a098dabf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 117000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Sports betting", "iGaming platform" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Sports", "llmIndustryConfidence" : 0.95 }, { "id" : "68e0a7e5ce260f92cbf8ec3a", "title" : "Sr. PM Air Cargo Strategy & Execution, MX Air ATS", "company" : "Servicios Comerciales Amazon Mexico S. de R.L. de C.V.", "industry" : "Fulfillment Operations Management, Program Management, operations", "salary" : { "min" : 1050000.0, "max" : 1650000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior PM in Logistics in Mexico City, Mexico, adjusted for seniority and industry." }, "location" : "Mexico City, Mexico City, MEX", "locations" : [ "Mexico City, Mexico City, MEX" ], "timestamp" : "2026-06-15T03:45:48.636", "fingerprint" : "6087b5a514dbf87e90d6dd9d5f6cac611f993168c5f51fb7666452afa78d3101", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3099138/apply", "externalId" : "7a6cbea5-e3ba-47b4-b59a-e7e658d212ac", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mexico City", "state" : "Mexico City", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "19.4326296,-99.1331785" } ], "locationText" : "Mexico City, Mexico City, Mexico", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Business cases", "Cost modeling", "Service levels", "ROI analysis", "Product implementation", "Operational audits", "Compliance audits", "Vendor management", "Contractual relationships" ], "hardSkillsList" : [ "In depth analysis", "Air cargo operations" ], "softSkillsList" : [ "Leadership", "Independence", "Ownership", "Bias for action", "Think big", "Facilitate research" ], "hardSkills" : [ { "name" : "In depth analysis", "level" : "intermediate" }, { "name" : "Air cargo operations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Independence" }, { "name" : "Ownership" }, { "name" : "Bias for action" }, { "name" : "Think big" }, { "name" : "Facilitate research" } ], "majorSkills" : "Strategy execution, Program management, Air cargo operations", "majorSkillsList" : [ "Strategy execution", "Program management", "Air cargo operations" ], "coreResponsibilities" : "Lead creation of business cases, Lead in depth analysis, Lead cost modeling, Lead service levels, Lead ROI, Define strategic road map, Drive strategic road map, Conduct operational audits, Conduct compliance audits, Assess partner readiness, Assess partner safety protocols, Assess partner infrastructure, Assess partner reliability, Establish KPIs, Ensure performance, Manage relationship with 3rd-party providers, Manage sub-contracts with 3rd-party providers, Perform duties as business focal, Manage contractual relationships, Maintain contractual relationships", "teamCollaboration" : "Cross-functional teams; Senior management communication", "projectManagementSkills" : [ "Program strategy", "End to end delivery" ], "domainKnowledge" : "Air cargo regulations; Charter models; Operator compliance", "domainList" : [ "air-cargo-regulations", "charter-models", "operator-compliance" ], "domainSpecificKnowledge" : [ "Air cargo regulations", "Charter models", "Operator compliance" ], "communicationSkills" : "Senior management communication; Verbal communication; Writing communication", "innovationCreativity" : "Think big; Facilitate long-term research", "problemSolvingSkills" : "Dealing with ambiguity; Drive improvements; Make decisions", "specialRequirements" : "Willing to relocate, Travel to Gateways, Travel to Air Hub sites", "qualificationsBasic" : "5+ years program management experience, 5+ years project management experience, Experience using data and metrics, Experience owning program strategy, Experience end to end delivery, Communicate results to senior leadership, Knowledge of air cargo regulations, Knowledge of charter models, Knowledge of operator compliance frameworks, Practical knowledge of Full All Cargo Aircraft Operator Standard Security Program, Proven track record of air cargo operations launch, Fluent English, Fluent Spanish", "qualificationsPreferred" : "2+ years driving process improvements, 3+ years air cargo/3P integrator ramp experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Love aviation? Want to help deliver business-critical solutions and tools? Then come soar with MX Air Transportation, Amazon needs YOU to lead the development and execution across S&OP, Planning, Finance, Fulfillment, Ground, and Air-Transportation supporting thousands of daily shippings. MX Air ATS is growing, and enabling this requires investment in operations to scale the Air Network. We are looking for an experienced Sr. Program Manager who thrives in dealing with ambiguity and able to independently drive efforts to join the team building end-to-end planning, product design, execution, and support operators for the MX Air Network. This is a leadership role that operates at the intersection of strategy and operations, owning the process from concept until execution. This position involves communication with senior management on status, risks, and change control, owning complex, org-wide initiatives, thought leadership, a high degree of independence, ownership and bias for action, and making decisions. Additionally, this position requires the ability to think big and facilitate long-term research that contributes to a multi-year product roadmap. Strong candidates will be able to understand and influence the development of large-scale, distributed services to drive solutions across multiple teams, have excellent communication skills, a passion for building simple, elegant, and architecturally-sound systems, and drive results. Key job responsibilities Key job responsibilities - Lead the creation of comprehensive business cases, in depth analysis, cost modeling, service levels and ROI - Define and drive the strategic road map for product implementation - Conduce operational and compliance audits of air cargo partners to asses readiness, safety protocols, infrastructure and reliability - Establish KPIs and mechanisms to ensure performance - Manage relationship and sub-contracts with 3rd-party solution providers - Perform duties as the business focal to manage and maintain contractual relationships with our partner vendors Basic Qualifications: - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Bachelor’s degree in Engineering, Business, Logistics, Operations or related field - Knowledge of air cargo regulations, charter models and operator compliance frameworks - Practical knowledge of the Full All Cargo Aircraft Operator Standard Security Program - Proven track record of air cargo operations launch - Willing to relocate and travel to any of our Gateways or Air Hub sites in the country - Fluent English and Spanish (verbal and writing communication) Preferred Qualifications: - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Experience in managing an operation lead process improvements though Lean process, Kaizen, and Six Sigma - 3+ years of air cargo/3P integrator ramp experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr. PM Air Cargo Strategy & Execution, MX Air ATS at Servicios Comerciales Amazon Mexico S. de R.L. de C.V.. Skills: Strategy execution, Program management, Air cargo operations. Lead creation of business cases. Lead in depth analysis", "postedDate" : "2026-06-13T15:51:38.501", "createdAt" : "2026-06-13T15:51:38.501", "lastUpdated" : "2026-06-15T03:45:48.636", "ingestTimestamp" : "2026-06-13T15:51:38.501", "mongoId" : "68e0a7e5ce260f92cbf8ec3a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3099138/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "In depth analysis", "Air cargo operations", "Leadership", "Independence", "Ownership", "Bias for action", "Think big", "Facilitate research", "Strategy execution", "Program management", "Business cases", "Cost modeling", "Service levels", "ROI analysis", "Product implementation", "Operational audits", "Compliance audits", "Vendor management", "Contractual relationships", "Program strategy", "End to end delivery", "Air cargo regulations", "Charter models", "Operator compliance" ], "skillCount" : 24, "jobCategory" : "operations", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a30511af292fd229cefa48c", "title" : "Senior Product Manager, Customer Insights", "industry" : "Product", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in the Technology industry in Bulgaria, adjusted for seniority and remote work." }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-06-16T13:03:47.596", "fingerprint" : "0d7b98f3cf4ba4103012106b5097798c477c356e660b0ff25a3656601e1f0034", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/1a27ef19-4c6f-48ca-86a3-ba515ee8f7ce/apply", "externalId" : "1a27ef19-4c6f-48ca-86a3-ba515ee8f7ce", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Product strategy", "Roadmap development", "Data modeling", "Reporting frameworks", "AI technologies", "Conversational analytics", "Proactive recommendations", "Intelligent workflows", "Data pipelines", "Aggregation strategies", "Data quality", "Scalability considerations", "Product-market fit", "Cross-functional leadership" ], "hardSkillsList" : [ "Analytics", "Reporting", "Business intelligence", "Data products", "Data models", "Instrumentation strategies", "Key metrics", "Reporting frameworks", "Data pipelines", "Aggregation strategies", "Data quality", "Scalability", "AI technologies", "Conversational analytics", "Proactive recommendations", "Intelligent workflows", "Audit capabilities", "Governance capabilities" ], "hardSkills" : [ { "name" : "Analytics", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Business intelligence", "level" : "intermediate" }, { "name" : "Data products", "level" : "intermediate" }, { "name" : "Data models", "level" : "intermediate" }, { "name" : "Instrumentation strategies", "level" : "intermediate" }, { "name" : "Key metrics", "level" : "intermediate" }, { "name" : "Reporting frameworks", "level" : "intermediate" }, { "name" : "Data pipelines", "level" : "intermediate" }, { "name" : "Aggregation strategies", "level" : "intermediate" }, { "name" : "Data quality", "level" : "intermediate" }, { "name" : "Scalability", "level" : "intermediate" }, { "name" : "AI technologies", "level" : "intermediate" }, { "name" : "Conversational analytics", "level" : "intermediate" }, { "name" : "Proactive recommendations", "level" : "intermediate" }, { "name" : "Intelligent workflows", "level" : "intermediate" }, { "name" : "Audit capabilities", "level" : "intermediate" }, { "name" : "Governance capabilities", "level" : "intermediate" } ], "majorSkills" : "Product strategy, Roadmap development, Analytics, Reporting, Data products, AI-powered insights", "majorSkillsList" : [ "Product strategy", "Roadmap development", "Analytics", "Reporting", "Data products", "AI-powered insights" ], "coreResponsibilities" : "Define product strategy, Execute product strategy, Define product roadmap, Execute product roadmap, Define product vision, Ensure alignment business objectives, Ensure alignment customer needs, Own end-to-end development analytics, Own end-to-end development reporting, Develop foundational data models, Develop customer-facing dashboards, Develop customer-facing reports, Develop audit logs, Develop APIs, Partner with engineering teams, Partner with data teams, Establish scalable data foundations, Establish meaningful usage metrics, Establish reporting frameworks, Support customer growth, Support customer retention, Lead evolution enterprise-grade audit, Lead evolution governance capabilities, Ensure usability audit capabilities, Ensure scalability audit capabilities, Ensure compliance readiness audit, Drive development AI-powered insights, Develop conversational analytics, Develop proactive recommendations, Develop intelligent workflows, Collaborate with Sales teams, Collaborate with Customer Success teams, Transform product data, Create compelling customer value narratives, Support renewals, Support account expansion, Engage directly with enterprise administrators, Engage directly with IT leaders, Engage directly with security stakeholders, Validate priorities, Ensure product-market fit, Work cross-functionally with adjacent teams, Create seamless experiences administration, Create seamless experiences identity management, Create seamless experiences security, Create seamless experiences governance, Translate complex business challenges, Translate ambiguous business challenges, Create intuitive product solutions, Create actionable product solutions", "teamCollaboration" : "Cross-functional teams; Engineering teams; Data teams; Sales teams; Customer Success teams; Adjacent product teams; Enterprise administrators; IT leaders; Security stakeholders", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Customer Insights; Data products; Analytics; Reporting; Business intelligence; Data models; Data pipelines; AI-native analytics; Insight-driven experiences; Enterprise administration; Governance; Identity management; Security; Compliance; Audit", "domainList" : [ "customer-insights", "data-products", "analytics", "reporting", "business-intelligence", "data-models", "data-pipelines", "ai-native-analytics", "insight-driven-experiences", "enterprise-administration", "governance", "identity-management", "security", "compliance", "audit" ], "domainSpecificKnowledge" : [ "Customer Insights", "Data products", "Analytics", "Reporting", "Business intelligence", "Data models", "Data pipelines", "AI-native analytics", "Insight-driven experiences", "Enterprise administration", "Governance", "Identity management", "Security", "Compliance", "Audit" ], "communicationSkills" : "Stakeholder management; Cross-functional leadership", "innovationCreativity" : "AI-powered insights experiences", "problemSolvingSkills" : "Analytical thinking; Problem-solving abilities; Translate complex challenges; Create actionable solutions", "outcomesObjectives" : "Support customer growth; Support customer retention; Support renewals; Support account expansion; Ensure product-market fit; Deliver measurable outcomes", "qualificationsBasic" : "4+ years product management experience, 2+ years analytics experience, 2+ years reporting experience, 2+ years business intelligence experience, 2+ years data-driven products experience, Define data models experience, Define instrumentation strategies experience, Define key metrics experience, Define reporting frameworks experience, Collaborate with engineering teams, Collaborate with data teams, Understand AI technologies, Convert complex business problems, Deliver measurable outcomes, Partner with customer-facing teams, Support customer success initiatives, Support customer retention initiatives, Support revenue growth initiatives, Analytical thinking, Problem-solving abilities, Comfort in evolving environments, Comfort in ambiguous environments", "qualificationsPreferred" : "Experience building enterprise administration products, Experience building governance products, Experience building identity and access management products, Experience building security products, Experience building compliance products, Experience building audit-related products, Background in business intelligence platforms, Background in analytics tools, Background in data-centric software products, Experience designing customer-facing APIs, Experience delivering customer-facing APIs", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Define and execute the product strategy, roadmap, and vision for the Customer Insights domain, ensuring alignment between business objectives and customer needs. Own the end-to-end development of analytics and reporting capabilities, from foundational data models to customer-facing dashboards, reports, audit logs, and APIs. Partner with engineering and data teams to establish scalable data foundations, meaningful usage metrics, and reporting frameworks that support customer growth and retention. Lead the evolution of enterprise-grade audit and governance capabilities, ensuring usability, scalability, and compliance readiness. Drive the development of AI-powered insights experiences, including conversational analytics, proactive recommendations, and intelligent workflows. Collaborate with Sales and Customer Success teams to transform product data into compelling customer value narratives that support renewals and account expansion. Engage directly with enterprise administrators, IT leaders, and security stakeholders to validate priorities and ensure product-market fit. Work cross-functionally with adjacent product teams to create seamless experiences across administration, identity management, security, and governance domains. Translate complex and ambiguous business challenges into intuitive, actionable product solutions. Requirements 4+ years of product management experience, including at least 2 years focused on analytics, reporting, business intelligence, or data-driven products. Strong expertise in data products, with hands-on experience defining data models, instrumentation strategies, key metrics, and reporting frameworks. Ability to collaborate effectively with engineering and data teams on technical topics such as data pipelines, aggregation strategies, data quality, and scalability considerations. Demonstrated understanding of AI technologies and a strong perspective on the future of AI-native analytics and insight-driven experiences. Proven track record of converting complex business problems into successful product solutions that deliver measurable outcomes. Experience partnering with customer-facing teams to support customer success, retention, and revenue growth initiatives. Excellent communication, stakeholder management, and cross-functional leadership skills. Strong analytical thinking, problem-solving abilities, and comfort working in evolving and ambiguous environments. Preferred Qualifications Experience building enterprise administration, governance, identity and access management, security, compliance, or audit-related products. Background in business intelligence platforms, analytics tools, or data-centric software products. Experience designing and delivering customer-facing APIs for analytics, reporting, or data access use cases. Benefits Competitive salary package with a target compensation range of $160,000–$215,000 CAD equivalent, based on experience, location, and qualifications. Performance-based bonus opportunities. Comprehensive health and wellness benefits. Fully remote work environment with flexibility and autonomy. Opportunity to work on innovative AI-powered and data-driven products at enterprise scale. High visibility and ownership within a strategic product area. Collaborative, cross-functional, and mission-driven work culture. Career growth opportunities within a rapidly evolving product organization. Inclusive workplace committed to equal opportunity and providing reasonable accommodations throughout the hiring process and employment lifecycle. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Product Manager, Customer Insights. Skills: Product strategy, Roadmap development, Analytics, Reporting, Data products, AI-powered insights. Define product strategy. Execute product strategy", "postedDate" : "2026-06-15T08:54:19.604", "createdAt" : "2026-06-15T08:54:19.604", "lastUpdated" : "2026-06-16T13:03:47.596", "ingestTimestamp" : "2026-06-16T03:23:34.741", "mongoId" : "6a30511af292fd229cefa48c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Analytics", "Reporting", "Business intelligence", "Data products", "Data models", "Instrumentation strategies", "Key metrics", "Reporting frameworks", "Data pipelines", "Aggregation strategies", "Data quality", "Scalability", "AI technologies", "Conversational analytics", "Proactive recommendations", "Intelligent workflows", "Audit capabilities", "Governance capabilities", "Product strategy", "Roadmap development", "AI-powered insights", "Data modeling", "Scalability considerations", "Product-market fit", "Cross-functional leadership", "Roadmap planning", "Customer Insights", "AI-native analytics", "Insight-driven experiences", "Enterprise administration", "Governance", "Identity management", "Security", "Compliance", "Audit" ], "skillCount" : 35, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30511af292fd229cefa48d", "title" : "Senior Product Manager, Customer Insights", "industry" : "Product", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in the Technology industry in Bulgaria, adjusted for seniority and remote work." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T14:16:35.966", "fingerprint" : "56e8fa47f44e1c7b8c9c002705dc5ea8b623e0e0632b525829b26b2b7fa2b4b0", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/9d2c7764-9446-41ad-b871-65cc97ea5795/apply", "externalId" : "9d2c7764-9446-41ad-b871-65cc97ea5795", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, Natural language processing", "professionalSkills" : [ "Roadmap development", "Prioritization", "Data architecture", "Metrics design", "Analytical frameworks", "Stakeholder management", "Cross-functional collaboration", "Product strategy" ], "hardSkillsList" : [ "Data modeling", "Instrumentation strategies", "Metrics design", "Data pipelines", "Analytical frameworks", "API design" ], "hardSkills" : [ { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "Instrumentation strategies", "level" : "intermediate" }, { "name" : "Metrics design", "level" : "intermediate" }, { "name" : "Data pipelines", "level" : "intermediate" }, { "name" : "Analytical frameworks", "level" : "intermediate" }, { "name" : "API design", "level" : "intermediate" } ], "majorSkills" : "Customer Insights, Data Products, AI-powered insights", "majorSkillsList" : [ "Customer Insights", "Data Products", "AI-powered insights" ], "coreResponsibilities" : "Own Customer Insights product area, Define usage data architecture, Ensure data quality, Ensure data scalability, Align business metrics, Design reporting experiences, Enhance analytics experiences, Design dashboard experiences, Enhance audit logs experiences, Design API experiences, Drive AI-powered insights vision, Implement AI-powered insights, Collaborate with Sales teams, Collaborate with Customer Success teams, Translate insights into narratives, Engage with enterprise stakeholders, Understand stakeholder needs, Validate stakeholder priorities, Ensure solutions meet requirements, Partner with adjacent product teams, Create seamless experiences, Transform business questions, Develop user-centric solutions", "teamCollaboration" : "Cross-functional collaboration; Work with engineering teams; Work with data teams; Partner with adjacent product teams; Collaborate with Sales teams; Collaborate with Customer Success teams", "projectManagementSkills" : [ "Roadmap development", "Prioritization" ], "domainKnowledge" : "Customer retention; Customer growth; Value measurement; Enterprise administrators; AI-native user experiences; Intelligent analytics; Governance requirements; Compliance requirements; Operational requirements; Identity management; Security domains; Compliance domains; Enterprise analytics", "domainList" : [ "customer-retention", "customer-growth", "value-measurement", "enterprise-administrators", "ai-native-user-experiences", "intelligent-analytics", "governance-requirements", "compliance-requirements", "operational-requirements", "identity-management", "security-domains", "compliance-domains", "enterprise-analytics" ], "domainSpecificKnowledge" : [ "Customer retention", "Customer growth", "Value measurement", "Enterprise administrators", "AI-native user experiences", "Intelligent analytics", "Governance requirements", "Compliance requirements", "Operational requirements", "Identity management", "Security domains", "Compliance domains", "Enterprise analytics" ], "communicationSkills" : "Stakeholder management; Customer narratives", "innovationCreativity" : "AI-powered insights capabilities", "problemSolvingSkills" : "Transform complex business questions", "outcomesObjectives" : "Support customer renewals; Support expansion opportunities; Meet governance requirements; Meet compliance requirements; Meet operational requirements", "qualificationsBasic" : "4+ years product management experience, 2+ years building analytics/reporting/BI/data products, Expertise in data products, Experience with data modeling, Experience with instrumentation strategies, Experience with metrics design, Experience with data pipelines, Experience with analytical frameworks, Ability to work with engineering teams, Ability to work with data teams, Experience developing AI-enabled products, Proven success translating business needs, Experience partnering with customer-facing teams", "qualificationsPreferred" : "Experience building enterprise administration products, Experience building governance products, Experience building identity management products, Experience building security products, Experience building compliance products, Experience building audit-related products, Background in business intelligence platforms, Background in analytics solutions, Background in data-focused products, Experience designing customer-facing APIs", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own the Customer Insights product area end-to-end, including strategy, roadmap development, prioritization, and execution across data foundations and customer-facing experiences. Define and evolve the underlying usage data architecture, ensuring data quality, scalability, and alignment with business metrics that support customer retention, growth, and value measurement. Design and enhance reporting, analytics, dashboards, audit logs, and API experiences that deliver actionable insights to enterprise administrators, executives, and internal teams. Drive the vision and implementation of AI-powered insights capabilities, including natural language interactions, proactive analytics, and intelligent workflows. Collaborate closely with Sales and Customer Success teams to translate product insights into compelling customer narratives that support renewals and expansion opportunities. Engage directly with enterprise stakeholders to understand needs, validate priorities, and ensure solutions meet governance, compliance, and operational requirements. Partner with adjacent product teams to create seamless experiences across administration, identity management, security, and compliance domains. Transform complex and ambiguous business questions into scalable, user-centric product solutions. Requirements 4+ years of product management experience, including at least 2 years building analytics, reporting, business intelligence, or data-driven products for administrative or business users. Strong expertise in data products, including experience with data modeling, instrumentation strategies, metrics design, data pipelines, and analytical frameworks. Demonstrated ability to work effectively with engineering and data teams while balancing technical considerations such as aggregation, data freshness, granularity, and scalability. Experience developing or contributing to AI-enabled products, with a strong understanding of emerging trends in AI-native user experiences and intelligent analytics. Proven success translating complex business needs into intuitive and impactful product experiences. Experience partnering with customer-facing teams to support customer engagement, retention, and growth initiatives. Exceptional communication, stakeholder management, and cross-functional collaboration skills. Ability to thrive in fast-paced environments and navigate ambiguity with confidence. Preferred Qualifications Experience building enterprise administration, governance, identity management, security, compliance, or audit-related products. Background in business intelligence platforms, analytics solutions, or data-focused products. Experience designing customer-facing APIs for analytics, reporting, or data access use cases. Benefits Competitive base salary ranging from $160,000 to $215,000, depending on location, experience, and qualifications. Performance-based bonus opportunities. Comprehensive benefits package. Opportunity to shape the future of enterprise analytics and AI-driven insights. High-impact role with significant ownership and visibility across the organization. Collaborative and cross-functional work environment. Exposure to enterprise-scale products, customers, and strategic initiatives. Inclusive workplace committed to equal opportunity and reasonable accommodations for individuals with disabilities. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Product Manager, Customer Insights. Skills: Customer Insights, Data Products, AI-powered insights. Own Customer Insights product area. Define usage data architecture", "postedDate" : "2026-06-15T08:52:20.464", "createdAt" : "2026-06-15T08:52:20.464", "lastUpdated" : "2026-06-16T14:16:35.966", "ingestTimestamp" : "2026-06-16T03:25:24.529", "mongoId" : "6a30511af292fd229cefa48d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Data modeling", "Instrumentation strategies", "Metrics design", "Data pipelines", "Analytical frameworks", "API design", "Customer Insights", "Data Products", "AI-powered insights", "Roadmap development", "Prioritization", "Data architecture", "Stakeholder management", "Cross-functional collaboration", "Product strategy", "Customer retention", "Customer growth", "Value measurement", "Enterprise administrators", "AI-native user experiences", "Intelligent analytics", "Governance requirements", "Compliance requirements", "Operational requirements", "Identity management", "Security domains", "Compliance domains", "Enterprise analytics" ], "skillCount" : 28, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3075c5f292fd229c013566", "title" : "Software Engineer, Customer Insights", "company" : "Pantheon Systems, Inc", "industry" : "SaaS", "salary" : { "min" : 116640.0, "max" : 145800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T13:27:53.744", "fingerprint" : "f4a8f719538a36fe57f0ba3367ed03ca78b403947c3149dae93677fb8e623bb4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://pantheon.io/about/careers/detail?gh_jid=8008383", "externalId" : "8008383", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Python, Java, Go, JavaScript, React, Node.js, SQL, NoSQL, AWS, GCP, Azure, Kubernetes, Docker, Terraform, CI/CD, REST, GraphQL", "professionalSkills" : [ "System design", "API design", "Data modeling" ], "hardSkillsList" : [ "Software development", "Cloud computing", "DevOps practices", "Data structures", "Algorithms" ], "hardSkills" : [ { "name" : "Software development", "level" : "intermediate" }, { "name" : "Cloud computing", "level" : "intermediate" }, { "name" : "DevOps practices", "level" : "intermediate" }, { "name" : "Data structures", "level" : "intermediate" }, { "name" : "Algorithms", "level" : "intermediate" } ], "majorSkills" : "Backend development, Cloud infrastructure, DevOps", "majorSkillsList" : [ "Backend development", "Cloud infrastructure", "DevOps" ], "coreResponsibilities" : "Design scalable backend services, Develop and maintain cloud infrastructure, Implement CI/CD pipelines, Write clean, maintainable code, Collaborate with cross-functional teams, Troubleshoot and resolve production issues, Participate in code reviews, Contribute to system architecture discussions", "teamCollaboration" : "Cross-functional teams; Agile methodologies; Code reviews", "projectManagementSkills" : [ "Agile", "Scrum" ], "domainKnowledge" : "SaaS architecture; Customer insights; Data pipelines", "domainList" : [ "saas-architecture", "customer-insights", "data-pipelines" ], "domainSpecificKnowledge" : [ "SaaS architecture", "Customer insights", "Data pipelines" ], "toolProficiency" : [ "Git", "JIRA", "Datadog", "Prometheus", "Grafana" ], "documentationSkills" : "Technical documentation", "continuousLearning" : "Professional development", "problemSolvingSkills" : "Troubleshooting; Root cause analysis", "qualificationsBasic" : "3+ years experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Pantheon Pantheon brings together exceptional builders who take ownership, drive meaningful impact, and shape what's next for the web. We power more than 300,000 websites globally for organizations including Google, Princeton, Salesloft, Clorox, and the United Nations. Every day, thousands of developers and marketers use our WebOps platform to build, iterate, and scale WordPress, Drupal, and Next.js sites that reach billions of people worldwide. As an employer, we operate with the same philosophy that drives our product: foundation and freedom. Pantheon is a vibrant, remote-forward team of experts who care deeply about their craft and results. Here, you take ownership of work that matters, contribute alongside exceptional people, and see the impact you create. The Role The Pantheon Customer Insights Team is looking for a Software Engineer to build the next generation of customer-facing observability features. In this role, you will create backend systems that transform raw observability data from platforms like New Relic, Grafana, and Cloudflare into clear, actionable insights surfaced directly in our product. You'll work on Portfolio Insights, OpenTelemetry exploration, and product analytics capabilities. This is product engineering work; you're building features customers interact with daily, not internal tooling. You will work primarily in Go, with Python and SQL for data work. What you Need to Succeed Comfort with ambiguity; you'll be defining what \"meaningful insights\" means to customers. Pragmatic approach to balancing performance, cost, and delivery speed. Care about what users see, not just APIs. Good collaboration skills to work with product, design, and cross-functional teams. Desire to learn observability concepts on the job (we have domain experts on the team to teach you). What you Bring to the Table 3+ years of experience building production services and features. Go experience is a plus (or similar systems language). Comfortable working in React and TypeScript and GraphQL. Comfort with BigQuery/SQL and with Python for data work. Experience with observability platforms (New Relic, Grafana, Datadog) Experience with RESTful APIs and distributed systems. What We Offer We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team. Industry competitive compensation and equity plan Flexible time off, sick days, and 13 paid holidays Comprehensive medical insurance including Health, Dental and Vision Paid parental leave (plus fertility, adoption and other family planning benefits) In-office workspace (San Francisco & Chicago) Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development Events and activities both team-based and company wide that inspire, educate and cultivate Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment. After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U. S. Department of Homeland Security. To review the Employee and Applicant's Privacy Policy, click here. The US base salary range for this position in the United States is $116,640 - $145,800 USD per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Visa Sponsorship is not available at this time. #LI-KM1 #LI-remote", "summaryDescription" : "Software Engineer, Customer Insights at Pantheon Systems, Inc. Skills: Backend development, Cloud infrastructure, DevOps. Design scalable backend services. Develop and maintain cloud infrastructure", "postedDate" : "2026-06-16T01:16:53.432", "createdAt" : "2026-06-16T01:16:53.432", "lastUpdated" : "2026-06-16T13:27:53.744", "ingestTimestamp" : "2026-06-16T01:16:53.432", "mongoId" : "6a3075c5f292fd229c013566", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 116640, "salaryAnnualMax" : 145800, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Software development", "Cloud computing", "DevOps practices", "Data structures", "Algorithms", "Backend development", "Cloud infrastructure", "DevOps", "System design", "API design", "Data modeling", "Agile", "Scrum", "SaaS architecture", "Customer insights", "Data pipelines", "Git", "JIRA", "Datadog", "Prometheus", "Grafana" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d13cf74d8ee00a0ae6cbf", "title" : "Customer Experience Manager", "company" : "Glade Optics", "industry" : "Outdoor & Apparel", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Retail industry in Breckenridge, United States, adjusted for seniority and company size." }, "location" : "Breckenridge, CO", "locations" : [ "Breckenridge", "CO" ], "timestamp" : "2026-06-16T05:26:21.462", "fingerprint" : "77d00180c2de5add68bb3d1975bcd18428c1b088d91a4e1e819f5b8384ac492b", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://the-digital-stronghold.breezy.hr/p/ebbbafc7aa2d-customer-experience-manager-glade-optics", "externalId" : "ebbbafc7aa2d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Breckenridge", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.4829124,-106.0465486" } ], "locationText" : "Breckenridge, Colorado, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join Glade Optics At Glade Optics, we", "summaryDescription" : "Customer Experience Manager at Glade Optics", "createdAt" : "2026-06-14T18:55:59.302", "lastUpdated" : "2026-06-16T05:26:21.462", "ingestTimestamp" : "2026-06-14T18:55:59.302", "mongoId" : "6a2d13cf74d8ee00a0ae6cbf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.92 }, { "id" : "6a306f02f292fd229cfe3ccb", "title" : "B2B Content Strategy & Insights Specialist", "company" : "Agoda", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "THB", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level B2B Content Strategy & Insights Specialist in Bangkok, Thailand, adjusted for the technology industry and company size." }, "location" : "Bangkok, Thailand", "locations" : [ "Bangkok", "Thailand" ], "timestamp" : "2026-06-16T12:06:24.169", "fingerprint" : "a9e4e0b6153972863706b6abc3030b96f902b3aaf16f3efe07311274dce00510", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/agoda/jobs/8006998", "externalId" : "8006998", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangkok", "country" : "Thailand", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "13.7524938,100.4935089" } ], "locationText" : "Bangkok, Thailand", "coreResponsibilities" : "Develop and execute marketing strategies, Drive customer acquisition, Manage marketing campaigns, Analyze growth metrics, Optimize marketing performance", "rawDescription" : "About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Role: Support the B2B Content Strategy & Insights team in translating data into actionable insights and strategic narratives. You will analyze partner performance, competitive dynamics, and market trends to inform content strategy and business priorities. Working closely with commercial, product, and analytics teams, you will build presentations for senior leadership, design measurement frameworks, and drive cross-functional content initiatives from concept to execution. In this Role, you'll get to: Analysis & Insights: Conduct partner performance, market, and competitive analysis to identify growth opportunities and inform strategic priorities Build dashboards and reports to track content effectiveness, measure business outcomes, and communicate recommendations to stakeholders Translate data findings into compelling narratives and strategic frameworks for leadership presentations Leverage AI tools to accelerate research, synthesis, and content production workflows Strategic Support: Support quarterly content planning and strategic initiative definition across Supply and RTA business lines Create business cases and measurement frameworks for new content programs (research reports, partner intelligence products, community initiatives) Design and analyze tests to validate content effectiveness and iterate based on results Support go-to-market strategy and sales enablement for product, translating product capabilities into value propositions for target segments Project Coordination: Lead independent workstreams on strategic projects, coordinating across commercial, analytics, product, and engineering teams Track project milestones, flag risks, and drive accountability across cross-functional dependencies Support senior leadership in preparing materials for executive reviews and strategic planning sessions What you'll Need to Succeed: Bachelor's degree or higher from a top university in a quantitative subject (business, economics, engineering, mathematics, computer science) 3–6 years of experience in strategy consulting, investment banking, corporate strategy, or product/business analytics at a fast-growing tech company Strong analytical and problem-solving skills - comfortable extracting insights from data and structuring ambiguous problems Product marketing or go-to-market strategy experience (especially in B2B SaaS, marketplaces, or platform businesses) Excellent presentation skills - ability to distill complex analysis into clear, compelling decks for senior stakeholders Knowledge of SQL, Tableau, Looker, or similar BI tools (or willingness to learn quickly) Organizational excellence - able to manage multiple workstreams, prioritize effectively, and deliver independently Strong communication skills - written and verbal English fluency Innate desire to take ownership, make an impact, and influence outcomes Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.", "summaryDescription" : "B2B Content Strategy & Insights Specialist at Agoda. Develop and execute marketing strategies. Drive customer acquisition", "postedDate" : "2026-06-16T01:15:30.754", "createdAt" : "2026-06-16T01:15:30.754", "lastUpdated" : "2026-06-16T12:06:24.169", "ingestTimestamp" : "2026-06-16T01:15:30.754", "mongoId" : "6a306f02f292fd229cfe3ccb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3075c5f292fd229c013564", "title" : "Software Engineer - Customer Insights", "company" : "Pantheon Systems, Inc", "industry" : "Technology", "salary" : { "min" : 103000.0, "max" : 129000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:26:50.191", "fingerprint" : "19157624d10a98ed4b1b9b172e121868012fcbe4130660a9f3eb0319a8a2a186", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://pantheon.io/about/careers/detail?gh_jid=8008258", "externalId" : "8008258", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Pantheon Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. The Role The Pantheon Customer Insights Team is looking for a Software Engineer to build the next generation of customer-facing observability features. In this role, you will create backend systems that transform raw observability data from platforms like New Relic, Grafana, and Cloudflare into clear, actionable insights surfaced directly in our product. You'll work on Portfolio Insights, OpenTelemetry exploration, and product analytics capabilities. This is product engineering work; you're building features customers interact with daily, not internal tooling. You will work primarily in Go, with Python and SQL for data work. What you Need to Succeed Comfort with ambiguity; you'll be defining what \"meaningful insights\" means to customers. Pragmatic approach to balancing performance, cost, and delivery speed. Care about what users see, not just APIs. Good collaboration skills to work with product, design, and cross-functional teams. Desire to learn observability concepts on the job (we have domain experts on the team to teach you). What you Bring to the Table 3+ years of experience building production services and features. Go experience is a plus (or similar systems language). Comfortable working in React and TypeScript and GraphQL. Comfort with BigQuery/SQL and with Python for data work. Experience with observability platforms (New Relic, Grafana, Datadog) Experience with RESTful APIs and distributed systems. Familiarity with GCP infrastructure primitives, terraform, and container management solutions like kubernetes What We Offer We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team. Industry competitive compensation and equity plan Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays Full medical coverage (Extended health care, dental, vision) Top-of-line equipment In-office workspace (Vancouver, BC Canada) Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development Events and activities both team-based and company wide that inspire, educate and cultivate Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment. To review the Employee and Applicant's Privacy Policy, click here. Visa Sponsorship is not available at this time. The Canadian base salary range for this position is 103,000- 129,000 CAD per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. #LI-KM1 #LI-remote", "summaryDescription" : "Software Engineer - Customer Insights at Pantheon Systems, Inc", "postedDate" : "2026-06-16T01:19:19.388", "createdAt" : "2026-06-16T01:19:19.388", "lastUpdated" : "2026-06-16T11:26:50.191", "ingestTimestamp" : "2026-06-16T01:19:19.388", "mongoId" : "6a3075c5f292fd229c013564", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "69fab9fc4c40e2acd17a839c", "title" : "Program Manager, Customer Experience and Insights Team", "company" : "Amazon.com Services LLC", "industry" : "Project/Program/Product Management--Non-Tech, Program Management, alexa and amazon devices", "salary" : { "min" : 74200.0, "max" : 129800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Hawthorne, California, USA", "locations" : [ "Hawthorne, California, USA" ], "timestamp" : "2026-06-15T01:47:27.490", "fingerprint" : "bcd0e336b4fe7548791e2152ebf3942837a72fc8aa73015b560b98bfbc1ac1b5", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10412060/apply", "externalId" : "f2f45f95-f3c1-420e-9b49-a6e49dfc6b4c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hawthorne", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.9128272,-118.3426122" } ], "locationText" : "Hawthorne, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "AI, Machine learning, Generative AI, Automation", "professionalSkills" : [ "Customer experience", "Data intelligence", "Stakeholder management", "AI strategy", "Operational efficiency", "Program execution", "Process optimization", "Change management", "AI adoption" ], "hardSkillsList" : [ "Root cause analysis", "Data analysis", "Workflow design", "Process implementation", "Performance measurement", "Risk identification" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Workflow design", "level" : "intermediate" }, { "name" : "Process implementation", "level" : "intermediate" }, { "name" : "Performance measurement", "level" : "intermediate" }, { "name" : "Risk identification", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "AI-powered insights, Cross-functional execution, Customer experience transformation", "majorSkillsList" : [ "AI-powered insights", "Cross-functional execution", "Customer experience transformation" ], "coreResponsibilities" : "Leverage generative AI tools daily, Develop AI-assisted workflows, Apply machine learning to analyze data, Pioneer new AI applications, Train partners on AI adoption, Manage programs/projects, Analyze operational data, Drive continuous improvement, Define program requirements, Mobilize teams, Drive goal achievement, Design scalable SOPs, Design intake workflows, Design program frameworks, Optimize cross-team processes, Implement change management, Measure performance using KPIs, Balance time, quality, resource trade-offs, Identify risks, Escalate appropriately, Mentor junior team members, Build team AI capability, Partner with cross-functional teams, Prepare executive-level analytics, Prepare executive-level reporting, Lead stakeholders through process transitions, Communicate program status, Communicate program risks, Communicate program decisions, Facilitate meetings, Facilitate working sessions, Facilitate decision-making forums, Build cross-functional partnerships, Track performance against goals, Analyze performance against goals, Optimize performance against goals", "teamCollaboration" : "Cross-functional teams; Product teams; Engineering teams; Finance teams; Operations teams", "projectManagementSkills" : [ "Program management", "Project management", "Change management" ], "domainKnowledge" : "Customer support operations; Contact center environments; Consumer electronics; Smart home technology; Subscription services", "domainList" : [ "customer-support-operations", "contact-center-environments", "consumer-electronics", "smart-home-technology", "subscription-services" ], "domainSpecificKnowledge" : [ "Customer support operations", "Contact center environments", "Consumer electronics", "Smart home technology", "Subscription services" ], "toolProficiency" : [ "Amazon Quick Suite", "Bedrock", "PartyRock", "JIRA", "Confluence", "Asana" ], "communicationSkills" : "Executive presentations; Reporting", "documentationSkills" : "Documentation development", "innovationCreativity" : "AI innovation", "problemSolvingSkills" : "Root cause analysis; Data-driven decision making", "outcomesObjectives" : "Reduce friction; Elevate customer experience; Improve efficiency; Reduce delivery timelines", "qualificationsBasic" : "3+ years program/project management, Cross-functional tech/non-tech teams, Use data/metrics for improvements, Apply AI tools to workflows, Analyze operational/business data, Design/implement AI-enabled SOPs, Partner with cross-functional teams, Lead process transitions, Written/verbal communication skills, Present program status to leadership", "qualificationsPreferred" : "Pilot AI-assisted workflows, Business operations background, Define/track operational KPIs, Familiarity with consumer electronics, Lean/Six Sigma experience, Influence senior stakeholders, Assess resource trade-offs, Manage program goals with AI tracking", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Ring and Blink teams are making neighborhoods safer with innovative security products and services — from the Doorbells and Cameras to endless features accessed in the App’s. The Ring and Blink Customer Support teams help bring this mission to life every day by supporting our neighbors at every point in their journey with us. The Customer Experience & Insights Team (CEIT) is pioneering AI-driven customer experience transformation. We leverage artificial intelligence, machine learning, and automation to identify and resolve root causes of customer contacts at scale — from purchase and first product setup, to subscribing to a Protect Plan, and everything in between. By combining AI-powered insights with strategic execution, CEIT drives meaningful improvements that reduce friction and elevate the overall customer experience. As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is responsible for designing and driving resolution of customer contact drivers and pain points through AI-powered data intelligence, machine learning-assisted workflows, scalable automation frameworks, and strategic stakeholder management. You will leverage generative AI tools daily to accelerate decision-making, surface hidden patterns in customer data, and build intelligent workflows that scale across the organization. Your tactical execution and AI-enabled cross-functional collaboration will directly impact Ring and Blink's ability to deliver an exceptional customer experience — at scale. Key job responsibilities AI Strategy & Innovation: Leverage generative AI tools (Amazon Quick Suite, Bedrock, PartyRock) daily to identify root causes, surface insights, and accelerate decision-making. Develop AI-assisted workflows and intelligent automation that scale organization-wide as best practices. Apply machine learning to analyze customer contact data at scale, identifying defects and patterns impossible to detect manually. Pioneer new AI applications within CEIT and contribute to team AI strategy development. Train cross-functional partners on AI adoption and champion AI-forward problem-solving. Stay current on emerging AI/ML technologies to enhance operational efficiency and customer experience Program Management & Execution: Manage small-to-medium programs and complex cross-team projects with limited oversight. Analyze operational data to identify trends, root causes, and improvement opportunities. Drive continuous improvement by identifying inefficiencies, defects, and customer pain points. Define program requirements, mobilize teams, and drive goal achievement. Design scalable SOPs, intake workflows, and program frameworks. Optimize cross-team processes to improve efficiency and delivery timelines. Implement change management strategies and measure performance using KPIs. Balance time, quality, and resource trade-offs while identifying risks and escalating appropriately. Mentor junior team members and build team AI capability through hands-on training. Stakeholder Engagement & Communication: Partner with cross-functional teams (Product, Engineering, Finance, Operations) to align priorities. Prepare executive-level analytics and reporting weekly and monthly for VP and C-suite stakeholders. Lead stakeholders through process transitions with training and documentation. Communicate program status, risks, and decisions to leaders up to three tiers above level. Facilitate meetings, working sessions, and decision-making forums. Build cross-functional partnerships to amplify program impact. Track, analyze, and optimize performance against established goals. Basic Qualifications: - 3+ years of program or project management experience - Experience working cross functionally with tech and non-tech teams - Experience using data and metrics to determine and drive improvements - Hands-on experience applying AI tools (e.g., generative AI, machine learning platforms, automation software) to operational workflows, reporting, or decision-making processes with measurable efficiency gains - Demonstrated ability to analyze operational and business performance data (e.g., KPIs, SLAs, cost metrics) to identify trends, surface root causes, and develop actionable recommendations - Proven experience designing, documenting, and implementing AI-enabled SOPs, intelligent intake workflows, and automated operational frameworks that improve efficiency and reduce friction - Track record of partnering with cross-functional teams (Finance, Product, Engineering, Operations) to align on priorities and drive program outcomes without direct authority - Experience leading teams and stakeholders through process transitions, including training development, documentation, and adoption tracking - Strong written and verbal communication skills with demonstrated ability to present program status, risks, and recommendations to senior leadership (3+ tiers above level) - Proficiency with AI-enhanced project management tools such as JIRA, Confluence, Asana, or equivalent platforms for tracking milestones, dependencies, and deliverables Preferred Qualifications: - Experience contributing to or piloting AI-assisted workflows, automation initiatives, or emerging technology adoption within an operations context - Background in business operations, customer support operations, or contact center environments with measurable impact on efficiency or cost reduction - Metrics & AI-Powered Experience defining and tracking operational KPIs using AI-generated dashboards, machine learning insights, and adjusting programs based on predictive analytics - Familiarity with consumer electronics, smart home technology, subscription services, or similar high-volume customer-facing businesses leveraging AI for customer experience improvement - Exposure to Lean, Six Sigma, or similar continuous improvement methodologies combined with AI/automation applications in business operations - Demonstrated ability to influence senior stakeholders and drive alignment across technical and non-technical audiences in ambiguous, fast-paced environments - Ability to assess resource trade-offs, identify cost-saving opportunities, and communicate financial impact of operational decisions to leadership - Experience managing program goals with AI-powered tracking and delivering weekly/monthly reporting to VP/CEO level stakeholders Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Hawthorne - 74,200.00 - 129,800.00 USD annually", "summaryDescription" : "Program Manager, Customer Experience and Insights Team at Amazon.com Services LLC. Skills: AI-powered insights, Cross-functional execution, Customer experience transformation. Leverage generative AI tools daily. Develop AI-assisted workflows", "postedDate" : "2026-06-13T07:24:09.761", "createdAt" : "2026-06-13T07:24:09.761", "lastUpdated" : "2026-06-15T01:47:27.490", "ingestTimestamp" : "2026-06-13T07:24:09.761", "mongoId" : "69fab9fc4c40e2acd17a839c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10412060/apply", "salaryAnnualMin" : 74200, "salaryAnnualMax" : 129800, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Root cause analysis", "Data analysis", "Workflow design", "Process implementation", "Performance measurement", "Risk identification", "Leadership", "AI-powered insights", "Cross-functional execution", "Customer experience transformation", "Customer experience", "Data intelligence", "Stakeholder management", "AI strategy", "Operational efficiency", "Program execution", "Process optimization", "Change management", "AI adoption", "Program management", "Project management", "Customer support operations", "Contact center environments", "Consumer electronics", "Smart home technology", "Subscription services", "Amazon Quick Suite", "Bedrock", "PartyRock", "JIRA", "Confluence", "Asana" ], "skillCount" : 32, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a306afff292fd229cfceb63", "title" : "Sr Manager, Distribution Insights and Analytics", "company" : "NBCUniversal", "industry" : "Entertainment", "salary" : { "min" : 120000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, NEW YORK, United States", "locations" : [ "New York", "NEW YORK", "United States" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T09:18:42.965", "fingerprint" : "afaa085e21ddbf0c4130a3767da4a46bd58a9db2da6ebd7e96afc025017dff0f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/NBCUniversal3/744000132217389-sr-manager-distribution-insights-and-analytics", "externalId" : "744000132217389", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SQL, Python, R, Spark, Dbt, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Dbt Cloud, Delta Lake, AWS, GCP, Azure, SageMaker, Vertex AI, Synapse, ML Studio, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, Tableau, Power BI, Looker", "professionalSkills" : [ "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Data engineering", "Quantitative analysis" ], "hardSkillsList" : [ "Data analysis", "Data engineering", "Machine learning", "Business intelligence", "Statistical modeling", "A/B testing", "Causal inference" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Data engineering", "level" : "intermediate" }, { "name" : "Machine learning", "level" : "intermediate" }, { "name" : "Business intelligence", "level" : "intermediate" }, { "name" : "Statistical modeling", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Causal inference", "level" : "intermediate" } ], "majorSkills" : "Data analytics, Machine learning, Business intelligence, Data engineering", "majorSkillsList" : [ "Data analytics", "Machine learning", "Business intelligence", "Data engineering" ], "coreResponsibilities" : "Develop and maintain data pipelines, Build and optimize data models, Design and implement BI solutions, Perform statistical analysis, Develop and deploy machine learning models, Collaborate with stakeholders to understand data needs, Communicate insights and recommendations, Ensure data quality and integrity", "teamCollaboration" : "Cross-functional teams; Stakeholders", "domainKnowledge" : "Data science; Data engineering; Machine learning; Business intelligence; Analytics engineering; Quantitative analysis; Cloud data stacks; ML frameworks; BI platforms; Statistical methods; Modelling skills", "domainList" : [ "data-science", "data-engineering", "machine-learning", "business-intelligence", "analytics-engineering", "quantitative-analysis", "cloud-data-stacks", "ml-frameworks", "bi-platforms", "statistical-methods", "modelling-skills" ], "domainSpecificKnowledge" : [ "Data science", "Data engineering", "Machine learning", "Business intelligence", "Analytics engineering", "Quantitative analysis", "Cloud data stacks", "ML frameworks", "BI platforms", "Statistical methods", "Modelling skills" ], "toolProficiency" : [ "SQL", "Python", "R", "Spark", "Dbt", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Dbt Cloud", "Delta Lake", "AWS", "GCP", "Azure", "SageMaker", "Vertex AI", "Synapse", "ML Studio", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "Tableau", "Power BI", "Looker" ], "communicationSkills" : "Communicate insights; Communicate recommendations", "problemSolvingSkills" : "Data analysis; Statistical analysis; Troubleshooting", "qualificationsBasic" : "5+ years of experience in data analytics or related field, Proficiency in SQL, Bachelor's degree in a quantitative field", "qualificationsPreferred" : "Master's degree preferred, Experience with cloud platforms (AWS, GCP, Azure), Experience with ML frameworks (scikit-learn, TensorFlow, PyTorch), Experience with BI tools (Tableau, Power BI, Looker)", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. About Platform Distribution & Partnerships: Platform Distribution and Partnerships is a division of NBCUniversal's media group responsible for the distribution and monetization of the company’s multi-billion-dollar linear and streaming services portfolio to pay-tv providers, NBC broadcast affiliates, consumer technology platforms and devices, and consumer brands. A key revenue-generator, the division is comprised of content distribution, affiliate relations and strategic partnerships across NBC, Peacock, Bravo, Telemundo and various FAST channels This is a unique and outstanding opportunity that offers exposure to all aspects of the NBC Network. The Affiliate Relations Division liaises between the NBC Network/Peacock and the 200+ NBC Affiliate Local Stations around the US. This includes working with Entertainment, Sports, News and Peacock. The Sr. Manager will lead the insights and analytics function for the division, focusing on the evolution of consumer viewing habits across linear and streaming platforms. The efforts will inform NBC’s broadcast distribution strategy across partners and platforms. The ideal candidate is a self-starter that can leverage a wide range of data tools to support high-visibility projects. Responsibilities * Responsible for supporting all ratings/data requests (recurring and ad-hoc) for Affiliate Relations team and larger Platform Distribution & Partnerships organization * Leverage data sources to develop internal presentations and client sales materials for critical affiliate deals * Develop frameworks for evaluating viewership of NBC/competitor content across platforms (Pay-TV, over-the-air, FAST) to shape competitive positioning * Work with leadership, communications, PR and other teams to support the development of materials for clients and industry platforms * Represent Affiliate Relations/Broadcast perspective when working on initiatives with vendors (i.e. Nielsen) and broader Decision Sciences organization * Work across NBCU departments to manage platforms and databases housing key station/market information such as ratings and clearances * Support Affiliate Reps in managing daily affiliate station relationships, with a focus on driving operational consistency ## Qualifications Qualifications * 6+ years of experience in insights, strategy, consulting or a related function * 3+ years of experience in measurement, analytics or insights at a media company (station, network, data platform) * Expertise in Media research platforms such as Nielsen, comScore, SNL Kagan, Adobe, Antenna * Expert Excel skills and experience compiling, transforming, and modeling stories using large datasets * Experience crafting compelling PowerPoint presentations that tell meaningful stories with data * Familiarity working with visualization tools (ex. Tableau) * Superior organizational and administrative skills with the ability to multi-task and prioritize work required * Excellent verbal and written communication skills with all levels both internal and external Additional Requirements: * Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. * This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. * Sr. Manager Salary range: $120,000 - $145,000 (Bonus Eligible) ## Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.", "summaryDescription" : "Sr Manager, Distribution Insights and Analytics at NBCUniversal. Skills: Data analytics, Machine learning, Business intelligence, Data engineering. Develop and maintain data pipelines. Build and optimize data models", "postedDate" : "2026-06-15T14:25:16.000", "createdAt" : "2026-06-16T00:14:42.954", "lastUpdated" : "2026-06-16T09:18:42.965", "ingestTimestamp" : "2026-06-16T00:14:42.954", "mongoId" : "6a306afff292fd229cfceb63", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 145000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Data engineering", "Machine learning", "Business intelligence", "Statistical modeling", "A/B testing", "Causal inference", "Data analytics", "Data modeling", "Statistical analysis", "Quantitative analysis", "Data science", "Analytics engineering", "Cloud data stacks", "ML frameworks", "BI platforms", "Statistical methods", "Modelling skills", "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified", "SQL", "Python", "R", "Spark", "Dbt", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Dbt Cloud", "Delta Lake", "AWS", "GCP", "Azure", "SageMaker", "Vertex AI", "Synapse", "ML Studio", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "Tableau", "Power BI", "Looker" ], "skillCount" : 52, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a304ff3f292fd229ceeb334", "title" : "Sr Manager, Distribution Insights and Analytics", "company" : "NBCUniversal", "industry" : "Entertainment", "salary" : { "min" : 120000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, NEW YORK, United States", "locations" : [ "New York", "NEW YORK", "United States" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T08:45:12.856", "fingerprint" : "55427dd654eb7d917189288e6c25472957d891875ce5f91427c51d29ab5b8218", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/NBCUniversal3/744000132217389-sr-manager-distribution-insights-and-analytics", "externalId" : "744000132217389", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SQL, Python, R, Spark, Dbt, Snowflake, BigQuery, Redshift, Databricks, Airflow, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, GCP, Azure, SageMaker, Vertex AI, Synapse, ML Studio, Tableau, Power BI, Looker", "professionalSkills" : [ "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Data engineering", "Quantitative analysis" ], "hardSkillsList" : [ "Data analysis", "Data modeling", "Statistical methods", "Machine learning", "Data engineering", "Business intelligence", "A/B testing", "Causal inference" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "Statistical methods", "level" : "intermediate" }, { "name" : "Machine learning", "level" : "intermediate" }, { "name" : "Data engineering", "level" : "intermediate" }, { "name" : "Business intelligence", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Causal inference", "level" : "intermediate" } ], "majorSkills" : "Data Science, Data Engineering, Machine Learning, Business Intelligence", "majorSkillsList" : [ "Data Science", "Data Engineering", "Machine Learning", "Business Intelligence" ], "coreResponsibilities" : "Develop and maintain data pipelines, Build and deploy machine learning models, Create and manage BI dashboards, Perform data analysis and generate insights, Collaborate with stakeholders to understand data needs, Ensure data quality and integrity, Stay current with industry trends and technologies", "teamCollaboration" : "Cross-functional teams; 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We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. About Platform Distribution & Partnerships: Platform Distribution and Partnerships is a division of NBCUniversal's media group responsible for the distribution and monetization of the company’s multi-billion-dollar linear and streaming services portfolio to pay-tv providers, NBC broadcast affiliates, consumer technology platforms and devices, and consumer brands. A key revenue-generator, the division is comprised of content distribution, affiliate relations and strategic partnerships across NBC, Peacock, Bravo, Telemundo and various FAST channels This is a unique and outstanding opportunity that offers exposure to all aspects of the NBC Network. The Affiliate Relations Division liaises between the NBC Network/Peacock and the 200+ NBC Affiliate Local Stations around the US. This includes working with Entertainment, Sports, News and Peacock. The Sr. Manager will lead the insights and analytics function for the division, focusing on the evolution of consumer viewing habits across linear and streaming platforms. The efforts will inform NBC’s broadcast distribution strategy across partners and platforms. The ideal candidate is a self-starter that can leverage a wide range of data tools to support high-visibility projects. Responsibilities * Responsible for supporting all ratings/data requests (recurring and ad-hoc) for Affiliate Relations team and larger Platform Distribution & Partnerships organization * Leverage data sources to develop internal presentations and client sales materials for critical affiliate deals * Develop frameworks for evaluating viewership of NBC/competitor content across platforms (Pay-TV, over-the-air, FAST) to shape competitive positioning * Work with leadership, communications, PR and other teams to support the development of materials for clients and industry platforms * Represent Affiliate Relations/Broadcast perspective when working on initiatives with vendors (i.e. Nielsen) and broader Decision Sciences organization * Work across NBCU departments to manage platforms and databases housing key station/market information such as ratings and clearances * Support Affiliate Reps in managing daily affiliate station relationships, with a focus on driving operational consistency ## Qualifications Qualifications * 6+ years of experience in insights, strategy, consulting or a related function * 3+ years of experience in measurement, analytics or insights at a media company (station, network, data platform) * Expertise in Media research platforms such as Nielsen, comScore, SNL Kagan, Adobe, Antenna * Expert Excel skills and experience compiling, transforming, and modeling stories using large datasets * Experience crafting compelling PowerPoint presentations that tell meaningful stories with data * Familiarity working with visualization tools (ex. Tableau) * Superior organizational and administrative skills with the ability to multi-task and prioritize work required * Excellent verbal and written communication skills with all levels both internal and external Additional Requirements: * Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. * This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. * Sr. Manager Salary range: $120,000 - $145,000 (Bonus Eligible) ## Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.", "summaryDescription" : "Sr Manager, Distribution Insights and Analytics at NBCUniversal. Skills: Data Science, Data Engineering, Machine Learning, Business Intelligence. Develop and maintain data pipelines. Build and deploy machine learning models", "postedDate" : "2026-06-15T14:25:16.000", "createdAt" : "2026-06-15T21:41:18.491", "lastUpdated" : "2026-06-16T08:45:12.856", "ingestTimestamp" : "2026-06-15T21:41:18.491", "mongoId" : "6a304ff3f292fd229ceeb334", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 145000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Data modeling", "Statistical methods", "Machine learning", "Data engineering", "Business intelligence", "A/B testing", "Causal inference", "Data Science", "Data Engineering", "Machine Learning", "Business Intelligence", "Statistical analysis", "Quantitative analysis", "Data warehousing", "Cloud data stacks", "ML frameworks", "BI platforms", "Statistical modelling", "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified", "SQL", "Python", "R", "Spark", "Dbt", "Snowflake", "BigQuery", "Redshift", "Databricks", "Airflow", "Tableau", "Power BI", "Looker", "Scikit-learn", "TensorFlow", "PyTorch" ], "skillCount" : 39, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a21770d74d8ee00a0c1ba63", "title" : "Sr Ads Strategy Manager, Amazon Ads - LCS", "company" : "ASSPL", "industry" : "Sales, Advertising, Account Management, Ad Sales", "salary" : { "min" : 3500000.0, "max" : 5500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Ads Strategy Manager in Media in Bengaluru, India, adjusted for seniority and company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T06:38:09.553", "fingerprint" : "c28450c4bf3fa19fe88112426d89e4e503364b8d0cb00424f8cd37a8b46d6b69", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10435335/apply", "externalId" : "0679c667-5bac-405e-9dba-b7a20db97863", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 6, "experienceLevel" : "Manager", "professionalSkills" : [ "Sales strategy", "Revenue generation", "Business planning", "Product adoption", "Pipeline discipline" ], "hardSkillsList" : [ "Search engine marketing" ], "hardSkills" : [ { "name" : "Search engine marketing", "level" : "intermediate" } ], "majorSkills" : "Sales strategy, Revenue generation, Advertising campaigns", "majorSkillsList" : [ "Sales strategy", "Revenue generation", "Advertising campaigns" ], "coreResponsibilities" : "Translate GTM initiatives into revenue projects, Create enablers and narratives, Create benchmarks for sales teams, Anchor WBR and SF transformation projects, Lead A&I workstreams, Lead AI workstreams, Build understanding of Sponsored ads, Create new narratives, Create new revenue streams, Develop product knowledge, Understand product roadmap, Create product adoption enablers, Create sales drumbeat, Create data repository, Create resources for business planning, Anchor Internal review mechanisms, Anchor QBR, Anchor MFR, Lead execution of strategic account plans, Anchor media transformation, Anchor Ecom SF transformation, Anchor pipeline discipline, Standardize GL level review mechanisms, Anchor critical A&I workstreams, Anchor critical AI workstreams", "teamCollaboration" : "Partner teams; Product teams; GTM teams; CSE teams; Sales teams", "projectManagementSkills" : [ "Roadmap planning", "Transformation projects" ], "domainKnowledge" : "Sponsored ads; Cost-per-click advertising; Search engine marketing; Media; E-commerce", "domainList" : [ "sponsored-ads", "cost-per-click-advertising", "search-engine-marketing", "media", "e-commerce" ], "domainSpecificKnowledge" : [ "Sponsored ads", "Cost-per-click advertising", "Search engine marketing", "Media", "E-commerce" ], "communicationSkills" : "Executive presentations", "problemSolvingSkills" : "Data analysis", "outcomesObjectives" : "Build long term revenue streams; Build incremental revenue streams; Drive product adoption; Scale AI workstreams", "qualificationsBasic" : "6+ years B2B sales experience, 7+ years selling cost-per-click advertising, Experience working in global media companies", "qualificationsPreferred" : "Experience building cross-functional programs, Experience executing cross-functional programs, Experience scaling cross-functional programs, Experience building advertising campaigns, Experience executing advertising campaigns, Experience scaling advertising campaigns, Experience using data and metrics to measure impact, Experience using data and metrics to determine improvements", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "This role requires the individual to focus on building long term and incremental revenue streams by 1. Translating key central GTM initiatives into actionable revenue projects 2. Creating enablers, narratives, benchmarks to support the sales teams 3. Anchoring the WBR and SF transformation projects 4. Leading critical A&I and AI workstreams - adoption and scale Key job responsibilities The strategy manager will build a strong understanding on the state of Sponsored ads and play a big role in creating new narratives and revenue streams by developing 1. Product knowledge and Roadmap understanding 2. Cadences with partner teams - product, GTM, CSE and Sales trams to create product adoption enablers and sales drumbeat 3. Data repository and resources that help medium to long term business planning 4. Anchor Internal review mechanisms - WBR, QBR, MFR 5. Lead the execution of strategic account plans 6. Anchor media and Ecom SF transformation and pipeline discipline. Standardize GL level review mechanisms 7. Anchor critical A&I and AI workstreams Internal job description Basic Qualifications: - 6+ years of B2B sales experience - 7+ years of selling cost-per-click advertising (search engine marketing) experience - Experience working in global media companies Preferred Qualifications: - Experience building, executing and scaling cross-functional programs or advertising campaigns from concept to completion - Experience using data and metrics to measure impact and determine improvements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr Ads Strategy Manager, Amazon Ads - LCS at ASSPL. Skills: Sales strategy, Revenue generation, Advertising campaigns. Translate GTM initiatives into revenue projects. Create enablers and narratives", "postedDate" : "2026-06-13T18:09:35.512", "createdAt" : "2026-06-13T18:09:35.512", "lastUpdated" : "2026-06-15T06:38:09.553", "ingestTimestamp" : "2026-06-13T18:09:35.512", "mongoId" : "6a21770d74d8ee00a0c1ba63", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10435335/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Search engine marketing", "Sales strategy", "Revenue generation", "Advertising campaigns", "Business planning", "Product adoption", "Pipeline discipline", "Roadmap planning", "Transformation projects", "Sponsored ads", "Cost-per-click advertising", "Media", "E-commerce" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30753bf292fd229c00d50f", "title" : "Flight Monitor, Amazon - Prime Air", "company" : "Amazon.com Services LLC", "industry" : "Fulfillment Operations Management, Unmanned Vehicle Operations, Retail", "salary" : { "min" : 23.0, "max" : 40.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Beaumont, California, USA", "locations" : [ "Beaumont, California, USA" ], "timestamp" : "2026-06-16T15:00:57.809", "fingerprint" : "45227b3b595e00dd9fb5918362e74421f8e9a402bdf6310805c71f9c4162fb9e", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10449469/apply", "externalId" : "6ba92525-cd95-480a-9473-719d3f5675a6", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Beaumont", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.9299925,-116.9763092" } ], "locationText" : "Beaumont, California, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Receive, inspect, and inventory products, Pick, pack, and ship customer orders, Operate equipment safely, Maintain a clean and organized work area, Adhere to safety standards", "teamCollaboration" : "Work with team members", "specialRequirements" : "Must be able to work flexible hours, Must be able to work weekends", "qualificationsBasic" : "High school diploma or GED, 1 year of experience in a warehouse or fulfillment center environment, Ability to lift 40 lbs, Ability to stand for long periods", "qualificationsPreferred" : "Experience with power equipment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos). If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Prime Air is seeking a highly skilled and vigilant Flight Monitor to join our dynamic team. This critical role is central to our commitment to delivering packages safely, efficiently, and reliably through our advanced drone fleet. The Flight Monitor will be responsible for real-time monitoring of drone flights, ensuring operational compliance, and maintaining the highest standards of safety and efficiency. Key job responsibilities • Continuously monitor the status of all active drone flights within the assigned region, utilizing our state-of-the-art monitoring systems. • Identify and respond to any deviations from planned flight paths or operational parameters. • Ensure all drone flights comply with regulatory requirements and company safety policies. • Coordinate effectively with the relevant teams to implement immediate response strategies to mitigate risks and resolve situations. • Prepare and submit detailed reports on flight activities, incidents, and anomalies. Provide feedback and insights to support continuous operational improvement. • Utilize excellent analytical, problem-solving, and decision-making skills while maintaining a high attention to detail in all tasks. • Demonstrate strong communication and interpersonal skills while working effectively in a high-pressure environment. • Adhere to FAA regulations and Prime Air directives and processes. This role requires the ability to carry/lift up to 50 lbs., stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend and reach. This role requires the ability to work any shift, including nights, weekends, and holidays This role may require travel, up to 25% of the time Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. This position will be subject to Department of Transportation (DOT) drug and alcohol testing if conducting safety sensitive functions as defined by the FAA. Federal law also requires Amazon to determine an applicant's DOT drug and/or alcohol testing history prior to hiring him/her into a position that would require them to conduct safety sensitive functions as defined by the FAA. Basic Qualifications: - FAA Part 107 Remote Pilot Certificate - High School diploma or equivalent - Knowledge of weather patterns for flight operations - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can carry/lift up to 50 lbs, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach - Travel up to 25% of the time - Experience interpreting flight monitoring systems or similar technical platforms - Experience with Federal Aviation Administration (FAA) regulations or similar technical platforms - Understanding and application of FAA regulations and aviation policy and safety protocols - Can decode METAR readings, interpret weather conditions that may affect operations, and recommend appropriate actions. - Experience working with computer systems and troubleshooting - Can work in an environment where the noise level varies and is subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments - Can show a demonstrated record of good attendance and the ability to consistently arrive on time for scheduled shifts Preferred Qualifications: - Experience in aviation, drone operations, or a similar real-time monitoring role - Experience with technical or engineering record keeping methods and tools - Can show excellent decision-making capabilities under pressure - Experience with risk assessment and mitigation - Can show ablitiy to multitask in a fast-paced environment - Prior experience in aviation, drone operations, or a similar real-time monitoring role - Excellent decision-making capabilities under pressure Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. 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We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos). If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Prime Air is seeking a highly skilled and vigilant Flight Monitor to join our dynamic team. This critical role is central to our commitment to delivering packages safely, efficiently, and reliably through our advanced drone fleet. The Flight Monitor will be responsible for real-time monitoring of drone flights, ensuring operational compliance, and maintaining the highest standards of safety and efficiency. Key job responsibilities • Continuously monitor the status of all active drone flights within the assigned region, utilizing our state-of-the-art monitoring systems. • Identify and respond to any deviations from planned flight paths or operational parameters. • Ensure all drone flights comply with regulatory requirements and company safety policies. • Coordinate effectively with the relevant teams to implement immediate response strategies to mitigate risks and resolve situations. • Prepare and submit detailed reports on flight activities, incidents, and anomalies. Provide feedback and insights to support continuous operational improvement. • Utilize excellent analytical, problem-solving, and decision-making skills while maintaining a high attention to detail in all tasks. • Demonstrate strong communication and interpersonal skills while working effectively in a high-pressure environment. • Adhere to FAA regulations and Prime Air directives and processes. This role requires the ability to carry/lift up to 50 lbs., stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend and reach. This role requires the ability to work any shift, including nights, weekends, and holidays This role may require travel, up to 25% of the time Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. This position will be subject to Department of Transportation (DOT) drug and alcohol testing if conducting safety sensitive functions as defined by the FAA. Federal law also requires Amazon to determine an applicant's DOT drug and/or alcohol testing history prior to hiring him/her into a position that would require them to conduct safety sensitive functions as defined by the FAA. Basic Qualifications: - FAA Part 107 Remote Pilot Certificate - High School diploma or equivalent - Knowledge of weather patterns for flight operations - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can carry/lift up to 50 lbs, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach - Travel up to 25% of the time - Experience interpreting flight monitoring systems or similar technical platforms - Experience with Federal Aviation Administration (FAA) regulations or similar technical platforms - Understanding and application of FAA regulations and aviation policy and safety protocols - Can decode METAR readings, interpret weather conditions that may affect operations, and recommend appropriate actions. - Experience working with computer systems and troubleshooting - Can work in an environment where the noise level varies and is subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments - Can show a demonstrated record of good attendance and the ability to consistently arrive on time for scheduled shifts Preferred Qualifications: - Experience in aviation, drone operations, or a similar real-time monitoring role - Experience with technical or engineering record keeping methods and tools - Can show excellent decision-making capabilities under pressure - Experience with risk assessment and mitigation - Can show ablitiy to multitask in a fast-paced environment - Prior experience in aviation, drone operations, or a similar real-time monitoring role - Excellent decision-making capabilities under pressure Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. 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We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos). If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Prime Air is seeking a highly skilled and vigilant Flight Monitor to join our dynamic team. This critical role is central to our commitment to delivering packages safely, efficiently, and reliably through our advanced drone fleet. The Flight Monitor will be responsible for real-time monitoring of drone flights, ensuring operational compliance, and maintaining the highest standards of safety and efficiency. Key job responsibilities • Continuously monitor the status of all active drone flights within the assigned region, utilizing our state-of-the-art monitoring systems. • Identify and respond to any deviations from planned flight paths or operational parameters. • Ensure all drone flights comply with regulatory requirements and company safety policies. • Coordinate effectively with the relevant teams to implement immediate response strategies to mitigate risks and resolve situations. • Prepare and submit detailed reports on flight activities, incidents, and anomalies. Provide feedback and insights to support continuous operational improvement. • Utilize excellent analytical, problem-solving, and decision-making skills while maintaining a high attention to detail in all tasks. • Demonstrate strong communication and interpersonal skills while working effectively in a high-pressure environment. • Adhere to FAA regulations and Prime Air directives and processes. This role requires the ability to carry/lift up to 50 lbs., stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend and reach. This role requires the ability to work any shift, including nights, weekends, and holidays This role may require travel, up to 25% of the time Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. This position will be subject to Department of Transportation (DOT) drug and alcohol testing if conducting safety sensitive functions as defined by the FAA. Federal law also requires Amazon to determine an applicant's DOT drug and/or alcohol testing history prior to hiring him/her into a position that would require them to conduct safety sensitive functions as defined by the FAA. Basic Qualifications: - FAA Part 107 Remote Pilot Certificate - High School diploma or equivalent - Knowledge of weather patterns for flight operations - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can carry/lift up to 50 lbs, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach - Travel up to 25% of the time - Experience interpreting flight monitoring systems or similar technical platforms - Experience with Federal Aviation Administration (FAA) regulations or similar technical platforms - Understanding and application of FAA regulations and aviation policy and safety protocols - Can decode METAR readings, interpret weather conditions that may affect operations, and recommend appropriate actions. - Experience working with computer systems and troubleshooting - Can work in an environment where the noise level varies and is subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments - Can show a demonstrated record of good attendance and the ability to consistently arrive on time for scheduled shifts Preferred Qualifications: - Experience in aviation, drone operations, or a similar real-time monitoring role - Experience with technical or engineering record keeping methods and tools - Can show excellent decision-making capabilities under pressure - Experience with risk assessment and mitigation - Can show ablitiy to multitask in a fast-paced environment - Prior experience in aviation, drone operations, or a similar real-time monitoring role - Excellent decision-making capabilities under pressure Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. 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We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos). If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Prime Air is seeking a highly skilled and vigilant Flight Monitor to join our dynamic team. This critical role is central to our commitment to delivering packages safely, efficiently, and reliably through our advanced drone fleet. The Flight Monitor will be responsible for real-time monitoring of drone flights, ensuring operational compliance, and maintaining the highest standards of safety and efficiency. Key job responsibilities • Continuously monitor the status of all active drone flights within the assigned region, utilizing our state-of-the-art monitoring systems. • Identify and respond to any deviations from planned flight paths or operational parameters. • Ensure all drone flights comply with regulatory requirements and company safety policies. • Coordinate effectively with the relevant teams to implement immediate response strategies to mitigate risks and resolve situations. • Prepare and submit detailed reports on flight activities, incidents, and anomalies. Provide feedback and insights to support continuous operational improvement. • Utilize excellent analytical, problem-solving, and decision-making skills while maintaining a high attention to detail in all tasks. • Demonstrate strong communication and interpersonal skills while working effectively in a high-pressure environment. • Adhere to FAA regulations and Prime Air directives and processes. This role requires the ability to carry/lift up to 50 lbs., stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend and reach. This role requires the ability to work any shift, including nights, weekends, and holidays This role may require travel, up to 25% of the time Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. This position will be subject to Department of Transportation (DOT) drug and alcohol testing if conducting safety sensitive functions as defined by the FAA. Federal law also requires Amazon to determine an applicant's DOT drug and/or alcohol testing history prior to hiring him/her into a position that would require them to conduct safety sensitive functions as defined by the FAA. Basic Qualifications: - FAA Part 107 Remote Pilot Certificate - High School diploma or equivalent - Knowledge of weather patterns for flight operations - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can carry/lift up to 50 lbs, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach - Travel up to 25% of the time - Experience interpreting flight monitoring systems or similar technical platforms - Experience with Federal Aviation Administration (FAA) regulations or similar technical platforms - Understanding and application of FAA regulations and aviation policy and safety protocols - Can decode METAR readings, interpret weather conditions that may affect operations, and recommend appropriate actions. - Experience working with computer systems and troubleshooting - Can work in an environment where the noise level varies and is subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments - Can show a demonstrated record of good attendance and the ability to consistently arrive on time for scheduled shifts Preferred Qualifications: - Experience in aviation, drone operations, or a similar real-time monitoring role - Experience with technical or engineering record keeping methods and tools - Can show excellent decision-making capabilities under pressure - Experience with risk assessment and mitigation - Can show ablitiy to multitask in a fast-paced environment - Prior experience in aviation, drone operations, or a similar real-time monitoring role - Excellent decision-making capabilities under pressure Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, CA, Beaumont - 23.00 - 40.00 USD hourly", "summaryDescription" : "Flight Monitor, Amazon - Prime Air at Amazon.com Services LLC. Receive and sort packages. Accurately ship packages", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-16T01:53:44.040", "lastUpdated" : "2026-06-16T11:02:07.689", "ingestTimestamp" : "2026-06-16T01:53:44.040", "mongoId" : "6a30753bf292fd229c00d500", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10449484/apply", "salaryAnnualMin" : 47840, "salaryAnnualMax" : 83200, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306f02f292fd229cfe3cca", "title" : "B2B Content Strategy & Insights, Senior Specialist", "company" : "Agoda", "salary" : { "min" : 1400000.0, "max" : 2200000.0, "currency" : "THB", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-Commerce in Bangkok, Thailand, adjusted for Senior Specialist seniority and full-time employment." }, "location" : "Bangkok, Thailand", "locations" : [ "Bangkok", "Thailand" ], "timestamp" : "2026-06-16T15:10:28.230", "fingerprint" : "d442a838e283d45e705f775d59a55c5db7113bda50563a2d545f35aea9ea5122", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/agoda/jobs/8007001", "externalId" : "8007001", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangkok", "country" : "Thailand", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "13.7524938,100.4935089" } ], "locationText" : "Bangkok, Thailand", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "rawDescription" : "About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Role: Support the B2B Content Strategy & Insights team in translating data into actionable insights and strategic narratives. You will analyze partner performance, competitive dynamics, and market trends to inform content strategy and business priorities. Working closely with commercial, product, and analytics teams, you will build presentations for senior leadership, design measurement frameworks, and drive cross-functional content initiatives from concept to execution. In this Role, you'll get to: Analysis & Insights: Conduct partner performance, market, and competitive analysis to identify growth opportunities and inform strategic priorities Build dashboards and reports to track content effectiveness, measure business outcomes, and communicate recommendations to stakeholders Translate data findings into compelling narratives and strategic frameworks for leadership presentations Leverage AI tools to accelerate research, synthesis, and content production workflows Strategic Support: Support quarterly content planning and strategic initiative definition across Supply and RTA business lines Create business cases and measurement frameworks for new content programs (research reports, partner intelligence products, community initiatives) Design and analyze tests to validate content effectiveness and iterate based on results Support go-to-market strategy and sales enablement for product, translating product capabilities into value propositions for target segments Project Coordination: Lead independent workstreams on strategic projects, coordinating across commercial, analytics, product, and engineering teams Track project milestones, flag risks, and drive accountability across cross-functional dependencies Support senior leadership in preparing materials for executive reviews and strategic planning sessions What you'll Need to Succeed: Bachelor's degree or higher from a top university in a quantitative subject (business, economics, engineering, mathematics, computer science) 3–6 years of experience in strategy consulting, investment banking, corporate strategy, or product/business analytics at a fast-growing tech company Strong analytical and problem-solving skills - comfortable extracting insights from data and structuring ambiguous problems Product marketing or go-to-market strategy experience (especially in B2B SaaS, marketplaces, or platform businesses) Excellent presentation skills - ability to distill complex analysis into clear, compelling decks for senior stakeholders Knowledge of SQL, Tableau, Looker, or similar BI tools (or willingness to learn quickly) Organizational excellence - able to manage multiple workstreams, prioritize effectively, and deliver independently Strong communication skills - written and verbal English fluency Innate desire to take ownership, make an impact, and influence outcome Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.", "summaryDescription" : "B2B Content Strategy & Insights, Senior Specialist at Agoda", "postedDate" : "2026-06-16T01:15:30.754", "createdAt" : "2026-06-16T01:15:30.754", "lastUpdated" : "2026-06-16T15:10:28.230", "ingestTimestamp" : "2026-06-16T01:15:30.754", "mongoId" : "6a306f02f292fd229cfe3cca", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176d474d8ee00a0c1b024", "title" : "Analytics & Insights Manager, Amazon Ads", "company" : "Amazon Ads", "industry" : "Marketing PR, Ad Sales, Advertising", "salary" : { "min" : 3200000.0, "max" : 5500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Analytics & Insights Manager in Bengaluru, India, adjusted for Manager seniority at a large company in the E-Commerce industry." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T05:44:48.351", "fingerprint" : "92a2123558174fa2ef6a01779940e3ddd7d1c8094fb73b328f3db7ef451fe5f2", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10435359/apply", "externalId" : "3462a94a-7b9d-4067-9da1-a2639b059e6d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "SQL", "professionalSkills" : [ "Insights development", "Measurement excellence", "Innovation leadership", "Advertiser success", "Marketing strategies", "Campaign effectiveness", "Optimization opportunities", "Budget allocation", "Analytics strategy" ], "hardSkillsList" : [ "Statistical inference", "Regression", "Experimental design", "Significance testing", "SQL query optimization", "Complex datasets" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Statistical inference", "level" : "intermediate" }, { "name" : "Regression", "level" : "intermediate" }, { "name" : "Experimental design", "level" : "intermediate" }, { "name" : "Significance testing", "level" : "intermediate" }, { "name" : "SQL query optimization", "level" : "intermediate" }, { "name" : "Complex datasets", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Analytics, Insights, Data analysis, Stakeholder management", "majorSkillsList" : [ "Analytics", "Insights", "Data analysis", "Stakeholder management" ], "coreResponsibilities" : "Develop analytical modules, Deliver analytical insights, Influence spending decisions, Drive revenue growth, Conduct deep-dive analyses, Understand customer behavior, Understand campaign effectiveness, Understand optimization opportunities, Translate data into recommendations, Design self-service analytics solutions, Implement automated tools, Enable Sales teams, Build measurement frameworks, Track campaign effectiveness, Track ROI, Influence budget allocation, Drive improvement initiatives, Standardize best practices, Enhance insights delivery, Work cross-functionally, Solve business problems, Present findings, Advise on analytics strategy, Support advertiser reviews, Manage multiple projects, Maintain quality standards, Maintain accuracy, Mentor junior team members, Develop junior team members, Foster data-driven decision making, Share knowledge across teams", "teamCollaboration" : "Sales teams; Product teams; Marketing teams; Data Science teams; Senior leadership; External clients; Account Executives; Account Managers", "projectManagementSkills" : [ "Manage multiple projects" ], "domainKnowledge" : "Advertising; E-commerce; Marketing analytics; Marketing mix modeling; Multi-touch attribution; Incrementality testing", "domainList" : [ "advertising", "e-commerce", "marketing-analytics", "marketing-mix-modeling", "multi-touch-attribution", "incrementality-testing" ], "domainSpecificKnowledge" : [ "Advertising", "E-commerce", "Marketing analytics", "Marketing mix modeling", "Multi-touch attribution", "Incrementality testing" ], "communicationSkills" : "Communicate complex ideas; Present findings", "innovationCreativity" : "Innovation leadership", "problemSolvingSkills" : "Solve complex business problems", "outcomesObjectives" : "Drive incremental revenue growth; Optimize ad spend effectively", "qualificationsBasic" : "5+ years business intelligence, 5+ years analytics experience, Knowledge of statistical inference methods, Bachelor's degree quantitative field, Knowledge of SQL queries, Experience communicating complex ideas", "qualificationsPreferred" : "Experience in e-commerce, Master's degree statistics, Master's degree data science, Familiarity with marketing analytics", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Advertising is seeking an experienced Analytics & Insights Manager to join our growing Sales organization. This role is critical to scaling our advertising business by leveraging data and insights to enhance marketing strategies for major clients and drive advertiser success. As an Analytics & Insights Manager, you will serve as a strategic advisor to Sales teams (Account Executives and Account Managers) and advertisers, delivering value through insights development, measurement excellence, and innovation leadership. You will work backwards from advertiser needs to develop actionable insights that help optimize ad spend effectively with Amazon Ads. Key job responsibilities Strategic Insights, Analysis & Innovation • Develop and deliver bespoke analytical modules and insights that influence advertiser spending decisions and drive incremental revenue growth • Conduct deep-dive analyses to understand customer behavior, campaign effectiveness, and optimization opportunities, translating complex data into clear, actionable recommendations • Design and implement self-service analytics solutions and automated, scalable tools that enable Sales teams to execute insights independently • Build measurement frameworks and KPIs to track campaign effectiveness, ROI, and influence advertiser budget allocation strategies • Drive continuous improvement initiatives to standardize best practices and enhance the speed and quality of insights delivery across the organization Stakeholder Management & Collaboration • Work cross-functionally with Sales, Product, Marketing, and Data Science teams to solve complex business problems and present findings to senior leadership and external clients • Act as a trusted advisor to Account Executives and Account Managers on analytics strategy, supporting advertiser business reviews with comprehensive performance analysis • Manage multiple projects simultaneously while maintaining high standards of quality and accuracy • Mentor and develop junior team members on analytical methodologies and best practices • Foster a culture of data-driven decision making and share knowledge across teams to multiply impact beyond individual portfolios About the team The Amazon India Ads business functions as a strategic start-up with support and interest from business units across the company as well as Amazon’s top management. We are investing heavily in building a world class advertising business and are responsible for defining and delivering a collection of advertising products that drive awareness, engagement, discovery and sales. The work we do is strategically important to our Retail and Marketplace businesses for driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create new ad products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with an endless range of new opportunities. This role offers an opportunity to make a significant impact on the future vision for Amazon Ads in India Basic Qualifications: - 5+ years of business intelligence and analytics experience - Knowledge of methods for statistical inference (e.g. regression, experimental design, significance testing) - Bachelor's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science, or Bachelor's degree - Knowledge of writing and optimizing SQL queries in a business environment with large-scale, complex datasets - Experience communicating complex ideas to technical and non-technical audiences Preferred Qualifications: - Experience working in e-commerce - Master's degree in statistics, data science, or an equivalent quantitative field - Familiarity with marketing analytics including marketing mix modeling, multi-touch attribution, and incrementality testing Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Analytics & Insights Manager, Amazon Ads at Amazon Ads. Skills: Analytics, Insights, Data analysis, Stakeholder management. Develop analytical modules. Deliver analytical insights", "postedDate" : "2026-06-13T11:33:36.298", "createdAt" : "2026-06-13T11:33:36.298", "lastUpdated" : "2026-06-15T05:44:48.351", "ingestTimestamp" : "2026-06-13T11:33:36.298", "mongoId" : "6a2176d474d8ee00a0c1b024", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10435359/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Statistical inference", "Regression", "Experimental design", "Significance testing", "SQL query optimization", "Complex datasets", "Leadership", "Analytics", "Insights", "Data analysis", "Stakeholder management", "Insights development", "Measurement excellence", "Innovation leadership", "Advertiser success", "Marketing strategies", "Campaign effectiveness", "Optimization opportunities", "Budget allocation", "Analytics strategy", "Manage multiple projects", "Advertising", "E-commerce", "Marketing analytics", "Marketing mix modeling", "Multi-touch attribution", "Incrementality testing" ], "skillCount" : 27, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Advertising" }, { "id" : "6a305a8ef292fd229cf5293a", "title" : "Customer Experience Specialist", "company" : "Autotrader", "industry" : "E-Commerce", "salary" : { "min" : 27000.0, "max" : 29000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Manchester", "locations" : [ "Manchester" ], "timestamp" : "2026-06-16T07:31:44.563", "fingerprint" : "7d4ba7c8184b5db8d7c35ff6f52ac1e97053d9a64d14222f0dbbd3e61fd21fe7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/autotrader/jobs/4245745101", "externalId" : "4245745101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Problem solving", "Adaptability" ], "hardSkillsList" : [ "Multi-tasking", "Troubleshooting technical problems" ], "hardSkills" : [ { "name" : "Multi-tasking", "level" : "intermediate" }, { "name" : "Troubleshooting technical problems", "level" : "intermediate" } ], "majorSkills" : "Customer relationship management, Customer satisfaction, Value realization", "majorSkillsList" : [ "Customer relationship management", "Customer satisfaction", "Value realization" ], "coreResponsibilities" : "Address customer needs, Manage customer interactions, Manage customer conversations simultaneously, Create a seamless and positive journey, Resolve issues efficiently, Ensure customer satisfaction, Troubleshoot technical problems with customer adverts, Escalate complex cases to appropriate teams", "teamCollaboration" : "Collaborate with colleagues; Work together to deliver outstanding results", "domainKnowledge" : "Automotive marketplace", "domainList" : [ "automotive-marketplace" ], "domainSpecificKnowledge" : [ "Automotive marketplace" ], "toolProficiency" : [ "Live chat platform" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem solving; Troubleshooting", "outcomesObjectives" : "Contribute to 88% customer satisfaction score", "qualificationsBasic" : "Experienced in customer service, Natural verbal and written communicator, Solutions champion, Service expert, Team player, Friendly, approachable, warm, welcoming, Comfortable embracing new tools and systems", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Autotrader You’ve probably heard of Autotrader, but do you know what we’re all about?   We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.    At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.  Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.  About the job We’re on the lookout for Customer Experience Specialists to be the friendly voice of our team in our Manchester office. You’ll play a key role in helping customers lease, buy, or sell their vehicles, contributing to our brilliant 88% customer satisfaction score. Our KPIs are centred on how effectively and thoughtfully you address our customers’ needs, making your role crucial to delivering the impressive service we’re known for. The team handles an impressive 13,000 customer interactions every month across inbound calls, emails, and live chat. As part of the team, you’ll rotate between these channels throughout the week, managing an average of 50 interactions per day. Multi-tasking is a must in this role—especially on our live chat platform, where you’ll expertly manage up to three customer conversations simultaneously. Your ability to juggle multiple tasks while maintaining excellent service will make a significant impact on the overall customer experience. Our customers rely on you for a variety of needs, from leasing enquiries to guidance on advertising their vehicles. In every interaction, your goal will be to create a seamless and positive journey, resolving issues efficiently and ensuring satisfaction. You'll also troubleshoot technical problems with customer adverts, escalating complex cases to the appropriate teams to keep everything running smoothly. We know our customers have high expectations, and we’re looking for individuals who can confidently manage a high volume of queries with patience, professionalism, and a calm demeanour. If you’re ready to make a difference and thrive in a fast-paced, customer-focused environment, this could be the perfect role for you. What we're looking for Experienced in customer service, a natural verbal and written communicator who engages effortlessly with all kinds of customers, making every interaction positive and memorable Solutions champion who is driven to go the extra mile, solving problems creatively and adapting your approach to suit each unique customer Service expert that is curious to be in the know, staying up to date with our products and services to deliver the right information at the right time Team player who collaborates with colleagues, sharing updates and working together to deliver outstanding results Friendly, approachable, warm, welcoming, and always ready to create a genuine connection with every customer Someone who can display, and be proud of, our values Digital mindset - you don’t have to be an expert with technology but comfortable embracing new tools and systems During our application process, you will be asked three questions to help us learn more about you, your skills and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further Have a read of Phoebe's blog (here) to understand what it’s like working on the team, and listen to one of the managers, Nadia, on our Roadmap podcast (here), to understand how far customer service has come at Autotrader. Hours The working hours for this role are 9.00am - 5.30pm, Monday to Saturday. If you work on a Saturday or bank holiday, you will then get a day off during the week. The number of Saturdays you work can vary throughout the year and rota’s are shared well in advance so you can plan ahead. We may explore Sunday hours if the business needs us to. Benefits and more We’re offering a salary of £27,000 - £29,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. And you'll receive 28 days holiday, plus bank holidays and comprehensive private medical cover. That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more. On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad. #LI-LG1 #LI-Hybrid", "summaryDescription" : "Customer Experience Specialist at Autotrader. Skills: Customer relationship management, Customer satisfaction, Value realization. Address customer needs. Manage customer interactions", "postedDate" : "2026-06-15T23:22:23.858", "createdAt" : "2026-06-15T23:22:23.858", "lastUpdated" : "2026-06-16T07:31:44.563", "ingestTimestamp" : "2026-06-15T23:22:23.858", "mongoId" : "6a305a8ef292fd229cf5293a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Multi-tasking", "Troubleshooting technical problems", "Customer relationship management", "Customer satisfaction", "Value realization", "Customer service", "Problem solving", "Adaptability", "Automotive marketplace", "Live chat platform" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30a1fbf292fd229c117a67", "title" : "Customer Experience Coordinator", "company" : "Veterinary Emergency Group", "industry" : "Healthcare", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Customer Experience Coordinator in Boulder, United States, adjusted for the Healthcare industry and company size." }, "location" : "Boulder, Colorado, United States", "locations" : [ "Boulder", "Colorado", "United States" ], "timestamp" : "2026-06-16T10:55:55.536", "fingerprint" : "96905034d4fd241920813a1ad9004ec800b9a29e2f9c41585e167075393fcdb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/veterinaryemergencygroupst/jobs/6018871004?gh_jid=6018871004", "externalId" : "6018871004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boulder", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.0149856,-105.2705450" } ], "locationText" : "Boulder, Colorado, United States", "professionalSkills" : [ "Customer service", "Patient care", "Financial guidance", "End-of-life decisions" ], "hardSkillsList" : [ "Payment processing", "Information protection" ], "softSkillsList" : [ "Empathetic", "People-centric" ], "hardSkills" : [ { "name" : "Payment processing", "level" : "intermediate" }, { "name" : "Information protection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic" }, { "name" : "People-centric" } ], "majorSkills" : "Customer experience, Customer communication, Problem resolution", "majorSkillsList" : [ "Customer experience", "Customer communication", "Problem resolution" ], "coreResponsibilities" : "Greet every customer, Oversee customer communications, Record communication details accurately, Route urgent medical calls, Deliver personalized experiences, Look for creative ways to say yes, Listen with empathy, Resolve concerns quickly, Anticipate issues before escalation, Keep nurses and doctors updated, Provide confidential guidance, Process payments accurately, Protect personal information, Protect financial information, Follow up with customers, Check on pet's care, Strengthen customer relationships, Celebrate special moments, Capture special moments, Create lasting connections", "teamCollaboration" : "Work with nurses; Work with doctors", "domainKnowledge" : "Veterinary emergency medicine; Financial options; End-of-life decisions", "domainList" : [ "veterinary-emergency-medicine", "financial-options", "end-of-life-decisions" ], "domainSpecificKnowledge" : [ "Veterinary emergency medicine", "Financial options", "End-of-life decisions" ], "toolProficiency" : [ "Practice management software" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Record details accurately", "continuousLearning" : "Learning opportunities; Mentorship", "innovationCreativity" : "Creative ways to say yes", "problemSolvingSkills" : "Resolve concerns quickly; Anticipate issues", "specialRequirements" : "Work nights, Work weekends, Work holidays, Work in noisy environment, Work with unpleasant odors", "outcomesObjectives" : "Perfecting the experience; Strengthen relationships; Create lasting connections", "qualificationsBasic" : "2+ years customer service experience, Advanced computer programs knowledge, Practice management software knowledge, Highly organized, Attention to detail, Able to interact positively, Multitasker, High emotional intelligence, Adaptable, Amenable in high stakes environments, Willing to work in noisy environment, Willing to work with unpleasant odors, Availability nights, weekends, holidays", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU’LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate Keep nurses and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information Follow up with customers after visits to check on their pet’s care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED 2+ years of experience in a customer service role Advanced knowledge in computer programs and practice management software Highly organized, with strong attention to detail A strong communicator; able to interact positively with anyone and everyone A strong multitasker, able to thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation, including base and 401K match Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend. Clinical student loan repayment so you don’t need to worry about your student debt Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.", "summaryDescription" : "Customer Experience Coordinator at Veterinary Emergency Group. Skills: Customer experience, Customer communication, Problem resolution. Greet every customer. Oversee customer communications", "postedDate" : "2026-06-16T03:16:28.528", "createdAt" : "2026-06-16T03:16:28.528", "lastUpdated" : "2026-06-16T10:55:55.536", "ingestTimestamp" : "2026-06-16T03:16:28.528", "mongoId" : "6a30a1fbf292fd229c117a67", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Payment processing", "Information protection", "Empathetic", "People-centric", "Customer experience", "Customer communication", "Problem resolution", "Customer service", "Patient care", "Financial guidance", "End-of-life decisions", "Veterinary emergency medicine", "Financial options", "Practice management software" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca60c74d8ee00a09b92a0", "title" : "Sr. Office Experience Manager", "company" : "Pendo", "salary" : { "min" : 97000.0, "max" : 120000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T05:26:05.640", "fingerprint" : "3099e47e32141f973d00771312aea00d1e25d0699e38bc2a27ece2708937e8a2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/pendo/jobs/8584846002", "externalId" : "8584846002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "Sr. Office Experience Manager The team + the role The People Team at Pendo is responsible for the full employee journey, and for us, that journey starts the moment someone walks through the front door. The Office Experience team is the connective tissue that makes our offices feel alive: thoughtfully run, genuinely welcoming, and built around the details that turn a good day into a great one. We care about the small things, because the small things add up to a culture people want to show up for. We're looking for a Sr. Office Experience Manager to own the day-to-day operations of our New York office while partnering closely with our global office experience team to maintain a consistent, high-quality presence across all Pendo locations. You'll manage everything from vendor relationships and facility maintenance to events, onboarding logistics, and the rhythm of the office itself. This is a highly visible, deeply cross-functional role. You'll interact with everyone from new hires on day one to executive leadership, and you'll need to bring the same level of professionalism and warmth to every interaction. This is a fully in-office role, five days per week. This role is based in New York, NY. What this looks like day-to-day Own day-to-day office operations: manage reception coverage, greet and direct guests, handle mail and shipping, receive deliveries, and ensure the front-of-house experience is consistently professional and welcoming. Manage facility vendors and maintenance requests end-to-end, create work orders, track project status, communicate with stakeholders, and keep budgets accurate and on time. Keep community spaces, conference rooms, and call booths orderly and well-stocked; proactively address wear and tear before it becomes a problem. Plan and execute company events, community meetings, and special projects, including post-hours events from initial direction through setup, execution, and cleanup. Coordinate \"day one\" new hire onboarding with the People Team, including presentations, equipment distribution, and catering; support offboarding logistics including equipment collection and shipping. Partner with the global office experience team to coordinate cross-office communication, meetings, events, and employee travel — maintaining a consistent standard across all Pendo locations. Work closely with Executive, IT, People, Marketing, and Revenue teams to support office logistics, visitor management, parking, and special project requests as they arise. Who you are Beyond the qualifications, we hire through a specific lens. These are the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great office experience managers don't simply keep the lights on. They operate as culture ambassadors, influencing how the office feels, proactively improving the environment, and making every employee and guest feel like they belong here. You're genuinely AI-curious. You're using AI tools for more than a chat. You’ve rewired how you work with an AI forward focus. You're faster, sharper, and more prolific because of it, and you bring that energy to everything from how you manage vendor communications, to how you track facility data, and how you plan and coordinate events at scale. We want someone who sees AI as a force multiplier. Must-haves 5+ years of experience in office management, employee programming, event planning, hospitality, facilities, or community partnerships. Exceptional customer service instincts. You're proactive, professionally warm, and build strong cross-functional relationships at every level of the organization. Strong organizational and data tracking skills; comfortable managing multiple projects, vendors, and budgets simultaneously without dropping anything. Excellent written and verbal communication. You can engage clearly and appropriately with everyone from ICs to executive leadership, and have excellent professional discretion. The ability to prioritize and execute under pressure, staying composed and effective when multiple things demand your attention at once. Must be legally authorized to work in the United States without current or future sponsorship. Nice-to-haves Experience in a high-growth startup environment — you're comfortable with ambiguity and adapt quickly when priorities shift. Knowledge of global office management best practices including health and safety, workplace design, and cross-cultural awareness. Experience managing workplace renovations or facility projects alongside day-to-day operations. A track record of independently owning projects end-to-end without needing close oversight — self-directed, but never operating in a vacuum. A genuine passion for the details that make a workplace feel exceptional, paired with the ability to zoom out and see the bigger picture. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: This is a fully in-office role based in New York, NY, five days per week. Benefits: Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off. Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected salary range for this role to be performed in New York, NY is $97,000 – $120,000. Individual pay decisions, including offers made within and over the expected range, are based on a number of factors including qualifications, experience level, skillset, and balancing internal equity relative to peers at the company. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.", "summaryDescription" : "Sr. Office Experience Manager at Pendo", "postedDate" : "2026-06-14T18:37:04.279", "createdAt" : "2026-06-14T18:37:04.279", "lastUpdated" : "2026-06-16T05:26:05.640", "ingestTimestamp" : "2026-06-14T18:37:04.279", "mongoId" : "6a2ca60c74d8ee00a09b92a0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 97000, "salaryAnnualMax" : 120000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3054daf292fd229cf1b211", "title" : "Air Export Customer Service Agent", "company" : "Expeditors", "industry" : "Logistics And Supply Chain", "salary" : { "min" : 20.0, "max" : 28.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bensenville, IL, United States", "locations" : [ "Bensenville", "IL", "United States" ], "timestamp" : "2026-06-16T08:51:15.220", "fingerprint" : "4919fdf55a28687d69ce4e53e645acae3f58644882529f7a57b8bd69dfad7f57", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Expeditors/744000132241924-air-export-customer-service-agent", "externalId" : "744000132241924", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bensenville", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.9538384,-87.9431781" } ], "locationText" : "Bensenville, Illinois, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office, Word, Excel, Power Point", "professionalSkills" : [ "Customer service", "Interpersonal skills", "Organizational skills" ], "hardSkillsList" : [ "Data entry", "Document creation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Data entry", "level" : "intermediate" }, { "name" : "Document creation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Air Export, Customer Service, Logistics", "majorSkillsList" : [ "Air Export", "Customer Service", "Logistics" ], "coreResponsibilities" : "Provide excellent customer service, Prepare Air Export shipments, Schedule pickups from Shippers, Obtain correct paperwork to export, Review paperwork to export, Perfect paperwork to export, Manage US Export Compliance, Manage email traffic, Ensure customer SOPs are in place, Ensure customer SOPs are updated, Maintain positive relationships with customers, Meet customer service standards, Dispatch customer pickups, Oversee customer pickups, Ensure smooth freight process flow, Ensure timely freight process flow, Support with courier shipments, Update daily reporting tools, Monitor daily reporting tools, Update work board, Monitor work board, Enter data into operational system, Assist Air Export manager, Assist supervisors, Assist leads, Improve operational efficiency, Improve productivity", "teamCollaboration" : "Internal peers; External customers; Vendors; Air Export Department; Air Gateway", "domainKnowledge" : "International trade; Global supply chain management; US Export Compliance; Logistics", "domainList" : [ "international-trade", "global-supply-chain-management", "us-export-compliance", "logistics" ], "domainSpecificKnowledge" : [ "International trade", "Global supply chain management", "US Export Compliance", "Logistics" ], "toolProficiency" : [ "Microsoft Office", "Email programs" ], "communicationSkills" : "Verbal communication; Email communication", "documentationSkills" : "Document creation", "continuousLearning" : "Training and Personnel Development Program", "outcomesObjectives" : "Meet customer service standards", "qualificationsBasic" : "Ability to work without constant supervision, Self-motivation, Attention to detail, Proficient with Microsoft Office, Proficient with Word, Proficient with Excel, Proficient with Power Point, Familiar with standard email programs, Ability to listen, Ability to comprehend, Ability to communicate clearly, Ability to communicate concisely", "qualificationsPreferred" : "Understanding of documentation process", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! * Provide excellent customer service – both internal/external whether verbal or email. * Effective interpersonal skills - ability to relate to internal peers at different levels as well as external customers and vendors. * Ability to work without constant supervision - self motivation and attention to detail required. Assuming the role of a leader and taking charge of situations is also encouraged. * Prepare Air Export shipments by working closely with Vendors, immediate counterparts in the Air Export Department, Air Gateway, and region. A summary of the process would be scheduling pickups from Shippers both verbally or email, obtaining correct paperwork to export, reviewing, and perfecting, US Export Compliance, managing email traffic within a timely manner and ensure all customers standard operating procedures in place and updated in Customer SOP * Maintaining positive relationships with our customers, both USA / Internationally. Meeting customer service standards. * Dispatching and overseeing all customer pickups. Ensure smooth and timely freight process flow. * Support with courier shipments through 3rd party portals for GAM customer. * Responsible for daily updating and monitoring of various reporting tools and work board. Ensure accurate and timely data entry into our operational system, On-going commitment to quality and data integrity. * Assist the Air Export manager, supervisors and leads with various Excel data logging and document creations. * Constant self-development. * Understand department process flow and looking for best practices to improve operational efficiency and productivity. * Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. ## Qualifications * Effective interpersonal skills. Ability to relate to internal peers at different levels as well as external customers and vendors. * Proficient with Microsoft Office, Word, Excel, and Power Point. Familiar with standard email programs. * A good understanding of Expeditors’ Products and Services-will be trained on * Understanding of documentation process, a plus-will be trained on * Strong attention to detail. Abilities: * Ability to work without constant supervision within a fast-paced work environment. * Self-motivation and attention to detail required. Assuming the role of a leader and taking charge of situations is also desired. * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. * Pro-active, strong organizational skills. Behaviors: * Positive and willing to help attitude. * Welcome constructive feedback with a willingness to learn, grow, and exceed. ## Additional Information Expeditors offers excellent benefits: * Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus * This position pays $20.00-$28.00 per hour based upon education and experience", "summaryDescription" : "Air Export Customer Service Agent at Expeditors. Skills: Air Export, Customer Service, Logistics. Provide excellent customer service. Prepare Air Export shipments", "postedDate" : "2026-06-15T16:13:03.000", "createdAt" : "2026-06-15T23:35:55.946", "lastUpdated" : "2026-06-16T08:51:15.220", "ingestTimestamp" : "2026-06-15T23:35:55.946", "mongoId" : "6a3054daf292fd229cf1b211", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 41600, "salaryAnnualMax" : 58240, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Data entry", "Document creation", "Leadership", "Air Export", "Customer Service", "Logistics", "Customer service", "Interpersonal skills", "Organizational skills", "International trade", "Global supply chain management", "US Export Compliance", "Microsoft Office", "Email programs" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a304f64f292fd229cee7529", "title" : "Air Export Customer Service Agent", "company" : "Expeditors", "industry" : "Logistics And Supply Chain", "salary" : { "min" : 20.0, "max" : 28.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bensenville, IL, United States", "locations" : [ "Bensenville", "IL", "United States" ], "timestamp" : "2026-06-16T07:18:08.786", "fingerprint" : "f0cb7c7e7ad252f169cd77351f350fd947c5b9870dec3d103087c93f4739b00d", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Expeditors/744000132241924-air-export-customer-service-agent", "externalId" : "744000132241924", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bensenville", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.9538384,-87.9431781" } ], "locationText" : "Bensenville, Illinois, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Customer service", "Interpersonal skills", "Data entry", "Document creation" ], "hardSkillsList" : [ "US Export Compliance" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "US Export Compliance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Air Export, Customer Service, Logistics", "majorSkillsList" : [ "Air Export", "Customer Service", "Logistics" ], "coreResponsibilities" : "Provide excellent customer service, Prepare Air Export shipments, Schedule pickups from Shippers, Obtain correct paperwork to export, Review paperwork to export, Perfect paperwork to export, Manage email traffic, Ensure customer SOPs are in place, Maintain positive relationships with customers, Meet customer service standards, Dispatch customer pickups, Oversee customer pickups, Ensure smooth freight process flow, Ensure timely freight process flow, Support with courier shipments, Update daily reporting tools, Monitor daily reporting tools, Update work board, Monitor work board, Enter data into operational system, Assist Air Export manager, Assist supervisors, Assist leads, Log Excel data, Create documents, Develop self constantly, Understand department process flow, Improve operational efficiency, Improve productivity, Promote compliance, Follow company policies, Follow regulations, Perform tasks with integrity, Perform tasks with pride", "teamCollaboration" : "Internal peers; External customers; Vendors; Air Export Department; Air Gateway", "domainKnowledge" : "International trade; Global supply chain management; Logistics; US Export Compliance; Air Export shipments", "domainList" : [ "international-trade", "global-supply-chain-management", "logistics", "us-export-compliance", "air-export-shipments" ], "domainSpecificKnowledge" : [ "International trade", "Global supply chain management", "Logistics", "US Export Compliance", "Air Export shipments" ], "toolProficiency" : [ "Microsoft Office", "Word", "Excel", "Power Point" ], "communicationSkills" : "Verbal communication; Email communication", "documentationSkills" : "Document creation", "continuousLearning" : "Training and Personnel Development Program", "outcomesObjectives" : "Meet customer service standards", "qualificationsBasic" : "Ability to work without constant supervision, Self-motivation, Attention to detail, Proficient with Microsoft Office, Proficient with Word, Proficient with Excel, Proficient with Power Point, Familiar with standard email programs", "qualificationsPreferred" : "Understanding of documentation process", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! * Provide excellent customer service – both internal/external whether verbal or email. * Effective interpersonal skills - ability to relate to internal peers at different levels as well as external customers and vendors. * Ability to work without constant supervision - self motivation and attention to detail required. Assuming the role of a leader and taking charge of situations is also encouraged. * Prepare Air Export shipments by working closely with Vendors, immediate counterparts in the Air Export Department, Air Gateway, and region. A summary of the process would be scheduling pickups from Shippers both verbally or email, obtaining correct paperwork to export, reviewing, and perfecting, US Export Compliance, managing email traffic within a timely manner and ensure all customers standard operating procedures in place and updated in Customer SOP * Maintaining positive relationships with our customers, both USA / Internationally. Meeting customer service standards. * Dispatching and overseeing all customer pickups. Ensure smooth and timely freight process flow. * Support with courier shipments through 3rd party portals for GAM customer. * Responsible for daily updating and monitoring of various reporting tools and work board. Ensure accurate and timely data entry into our operational system, On-going commitment to quality and data integrity. * Assist the Air Export manager, supervisors and leads with various Excel data logging and document creations. * Constant self-development. * Understand department process flow and looking for best practices to improve operational efficiency and productivity. * Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. ## Qualifications * Effective interpersonal skills. Ability to relate to internal peers at different levels as well as external customers and vendors. * Proficient with Microsoft Office, Word, Excel, and Power Point. Familiar with standard email programs. * A good understanding of Expeditors’ Products and Services-will be trained on * Understanding of documentation process, a plus-will be trained on * Strong attention to detail. Abilities: * Ability to work without constant supervision within a fast-paced work environment. * Self-motivation and attention to detail required. Assuming the role of a leader and taking charge of situations is also desired. * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. * Pro-active, strong organizational skills. Behaviors: * Positive and willing to help attitude. * Welcome constructive feedback with a willingness to learn, grow, and exceed. ## Additional Information Expeditors offers excellent benefits: * Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus * This position pays $20.00-$28.00 per hour based upon education and experience", "summaryDescription" : "Air Export Customer Service Agent at Expeditors. Skills: Air Export, Customer Service, Logistics. Provide excellent customer service. Prepare Air Export shipments", "postedDate" : "2026-06-15T16:13:03.000", "createdAt" : "2026-06-15T21:45:04.937", "lastUpdated" : "2026-06-16T07:18:08.786", "ingestTimestamp" : "2026-06-15T21:45:04.937", "mongoId" : "6a304f64f292fd229cee7529", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 41600, "salaryAnnualMax" : 58240, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "US Export Compliance", "Leadership", "Air Export", "Customer Service", "Logistics", "Customer service", "Interpersonal skills", "Data entry", "Document creation", "International trade", "Global supply chain management", "Air Export shipments", "Microsoft Office", "Word", "Excel", "Power Point" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30689af292fd229cfc494d", "title" : "Customer Experience Representative", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Customer Experience Representative in Vancouver, Canada, adjusted for the retail industry and part-time employment." }, "location" : "Vancouver, BC, Canada", "locations" : [ "Vancouver", "BC", "Canada" ], "timestamp" : "2026-06-16T09:54:12.594", "fingerprint" : "cf9df337ae1843884cdeff0aabdb4c6575b39d57d0c8536768edf6fd674b66ab", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132228721-customer-experience-representative-", "externalId" : "744000132228721", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Merchandising" ], "softSkillsList" : [ "Adaptability", "Flexibility" ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Flexibility" } ], "majorSkills" : "Customer experience", "majorSkillsList" : [ "Customer experience" ], "coreResponsibilities" : "Support daily store operations, Conduct inventory cycle counts, Replenish stock, Manage product returns, Shelve products, Receive and process incoming merchandise, Use merchandising standards, Create a visually appealing store, Create a warm and welcoming environment, Add joy to customers' lives, Leverage product to tell stories, Engage and connect with customers, Curate specific product collections, Role model Indigo's High Performance Characteristics, Seek information regarding new products, Contribute to a safe environment, Respond to customer feedback, Hold self accountable, Hold others accountable, Own self-development, Provide continuous feedback", "teamCollaboration" : "Provide feedback to Leadership Team", "continuousLearning" : "Willingness to learn new things", "specialRequirements" : "Physical lifting up to 40 pounds", "outcomesObjectives" : "Add joy to our customers' lives", "qualificationsBasic" : "Ability to be mobile on the sales floor, Ability to lift medium to large items up to 40 pounds, Availability to work a flexible schedule, Bilingualism (French/English) required for positions in Québec", "qualificationsPreferred" : "Experience in specialty retail, Experience in a retail environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific product collections for each customer you meet * Role model Indigo’s High Performance Characteristics * Seek information regarding new products, promotions and programs * Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers * Take accountability to respond to customer feedback in a timely manner * Hold self and others accountable * Own self-development and provide continuous feedback to colleagues and Leadership Team * Share ideas with Leadership Team on how to improve the employee and customer experience ## Qualifications * Experience in specialty retail or a retail environment preferred but not required * Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store * Demonstrated commitment to creating an exceptional employee and customer experience * Ability to be mobile on the sales floor for extended periods of time * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role) * Bilingualism (French/English) is required for all positions in Québec; other languages an asset ## Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [talent@indigo.ca](mailto:talent@indigo.ca) This posting is for a current opportunity within Indigo", "summaryDescription" : "Customer Experience Representative at Indigo Books & Music. Skills: Customer experience. Support daily store operations. Conduct inventory cycle counts", "postedDate" : "2026-06-15T15:04:26.000", "createdAt" : "2026-06-16T00:13:40.197", "lastUpdated" : "2026-06-16T09:54:12.594", "ingestTimestamp" : "2026-06-16T00:13:40.197", "mongoId" : "6a30689af292fd229cfc494d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Adaptability", "Flexibility", "Customer experience", "Merchandising" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "68c2e437f8b1b0376634c8a3", "title" : "Senior Air Operations Manager, Amazon Air, Transportation BR", "company" : "Amazon Servicos de Varejo do Brasil Ltda.", "industry" : "Corporate Operations, Program Management, fulfillment ops", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Air Operations Manager in Sao Paulo, Brazil, adjusted for manager seniority and full-time employment in the logistics industry." }, "location" : "Sao Paulo, Sao Paulo, BRA", "locations" : [ "Sao Paulo, Sao Paulo, BRA" ], "timestamp" : "2026-06-15T02:56:09.181", "fingerprint" : "e0c17f3f9f28788cee10ecd64250be7f79821d81e510f0554467345a968c36b7", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3072423/apply", "externalId" : "a0d64592-eba5-412a-a66a-11b44b0c334e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sao Paulo", "state" : "Sao Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "Sao Paulo, Sao Paulo, Brazil", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Manager", "professionalSkills" : [ "Air Operations", "Logistics network", "E-commerce logistics", "Supply chain visibility", "Network performance" ], "hardSkillsList" : [ "Data analytics" ], "softSkillsList" : [ "Leadership", "Strategic thinking" ], "hardSkills" : [ { "name" : "Data analytics", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Strategic thinking" } ], "majorSkills" : "Air Operations, Logistics, Performance management", "majorSkillsList" : [ "Air Operations", "Logistics", "Performance management" ], "coreResponsibilities" : "Drive operational excellence and performance of air carriers, Design innovative, cost-effective air transportation solutions, Oversee the Air Operational Control Center, Manage and develop a high-performing team, Collaborate with international stakeholders, Leverage data analytics to enhance network efficiency, Ensure safety compliance and on-time performance, Contribute to strategic expansion of Amazon's air network", "teamCollaboration" : "International teams; Senior Leadership; Cross functional teams", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Air transportation; Middle-Mile logistics; E-commerce logistics", "domainList" : [ "air-transportation", "middle-mile-logistics", "e-commerce-logistics" ], "domainSpecificKnowledge" : [ "Air transportation", "Middle-Mile logistics", "E-commerce logistics" ], "communicationSkills" : "Communicating results", "continuousLearning" : "Career development through assignments", "innovationCreativity" : "Design innovative lanes; Cost-effective transportation solutions", "problemSolvingSkills" : "Data-driven decision making", "outcomesObjectives" : "Enhance delivery speed and efficiency; Drive Amazon's expansion; Provide real-time visibility; Enhance network performance; Improve customer satisfaction; Ensure safety compliance; Ensure on-time performance", "qualificationsBasic" : "Experience in Air Operations, Experience working cross functionally, Program or project management experience, Experience managing, analyzing and communicating results, Bachelor's degree, Experience defining program requirements, Fluent in English", "qualificationsPreferred" : "Degree in Engineering, Operations or related field, MBA, Experience with a contingent workforce, Ability to handle changing priorities, Use good judgment in stressful situations", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Looking for your next challenge? Amazon Brasil is looking for a strategic thinker and execution-focused Senior Manager who is highly motivated with leadership experience and a strong Air Operations background. Air transportation is a critical Middle-Mile solution in Amazon's logistics network, rapidly connecting Fulfillment Centers to Last Mile delivery services. This role will be working directly with and as part of the Air BR Senior Leadership and will take ownership for the rhythm of the Air Operations. You will be a key member of the team responsible for the air carrier’s operation performance. Design innovative lanes, cost-effective transportation solutions to enhance delivery speed and efficiency. Work with international teams, gain unique e-commerce logistics insights, and drive Amazon's expansion in this dynamic market. Guide the Air Operational Control Center, an advanced mechanism that provides complete, real-time visibility of the supply chain, coordinating all logistics operations. Drive efficiency, safety, and on-time performance while managing a skilled team. Leverage data insights to enhance network performance and customer satisfaction. The role will be based in Sao Paulo – SP. Key job responsibilities:: Drive operational excellence and performance of air carriers, Design innovative, cost-effective air transportation solutions, Oversee the Air Operational Control Center for real-time supply chain visibility, Manage and develop a high-performing team , Collaborate with international stakeholders to drive e-commerce logistics innovation, Leverage data analytics to enhance network efficiency and customer satisfaction, Ensure safety compliance and on-time performance, Contribute to strategic expansion of Amazon's air network in Brazil. Basic Qualifications: - Basic qualifications - Experience in Air Operations - Experience working cross functionally with tech and non-tech teams experience - Program or project management experience - Experience managing, analyzing and communicating results to senior leadership - Bachelor's degree - Experience defining program requirements and using data and metrics to determine improvements - Fluent in English. Preferred Qualifications: - Degree in Engineering, Operations or related field and MBA preferred; - Experience with a contingent workforce during peak seasons; - Ability to handle changing priorities and use good judgment in stressful situations; - Interest in long-term career development through assignments in multiple FCs across the nation. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Senior Air Operations Manager, Amazon Air, Transportation BR at Amazon Servicos de Varejo do Brasil Ltda.. Skills: Air Operations, Logistics, Performance management. Drive operational excellence and performance of air carriers. Design innovative, cost-effective air transportation solutions", "postedDate" : "2026-06-13T05:48:35.489", "createdAt" : "2026-06-13T05:48:35.489", "lastUpdated" : "2026-06-15T02:56:09.181", "ingestTimestamp" : "2026-06-13T05:48:35.489", "mongoId" : "68c2e437f8b1b0376634c8a3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3072423/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analytics", "Leadership", "Strategic thinking", "Air Operations", "Logistics", "Performance management", "Logistics network", "E-commerce logistics", "Supply chain visibility", "Network performance", "Program management", "Air transportation", "Middle-Mile logistics" ], "skillCount" : 13, "jobCategory" : "operations", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "69e1b5cb2beec4dd3d1ac04f", "title" : "Sr Software Development Manager, Amazon Leo Customer Terminal", "company" : "Amazon Kuiper Manufacturing Enterprises LLC", "industry" : "Software Development, alexa and amazon devices", "salary" : { "min" : 220000.0, "max" : 297700.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Redmond, Washington, USA", "locations" : [ "Redmond, Washington, USA" ], "timestamp" : "2026-06-15T22:49:46.896", "fingerprint" : "7cecb7f03b219cec9f1d2460294329cedbd6dba72f66abc628a3206aedbea40a", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10386702/apply", "externalId" : "b45c3e38-255b-49d4-bef1-82343e1106ea", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Redmond", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6694141,-122.1238767" } ], "locationText" : "Redmond, Washington, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Software development, Distributed systems, Cloud computing, Machine learning, AI", "professionalSkills" : [ "People management", "System design", "Project management" ], "hardSkillsList" : [ "Software architecture", "Agile methodologies" ], "hardSkills" : [ { "name" : "Software architecture", "level" : "intermediate" }, { "name" : "Agile methodologies", "level" : "intermediate" } ], "majorSkills" : "Software development management, Distributed systems, Cloud computing", "majorSkillsList" : [ "Software development management", "Distributed systems", "Cloud computing" ], "coreResponsibilities" : "Manage and mentor a team of software development, Drive the design, development, and deployment of software, Collaborate with product management and other engineering teams, Define and implement software development best practices, Ensure the quality and reliability of software systems, Contribute to architectural decisions and technical strategy, Identify and mitigate technical risks, Foster a culture of innovation and continuous improvement", "teamCollaboration" : "Cross-functional teams; Product management; Engineering teams", "projectManagementSkills" : [ "Agile methodologies", "Roadmap planning" ], "domainKnowledge" : "Customer terminal systems; Manufacturing processes", "domainList" : [ "customer-terminal-systems", "manufacturing-processes" ], "domainSpecificKnowledge" : [ "Customer terminal systems", "Manufacturing processes" ], "communicationSkills" : "Technical presentations; Cross-team communication", "documentationSkills" : "Technical documentation", "innovationCreativity" : "Innovation", "problemSolvingSkills" : "Root cause analysis; Troubleshooting", "outcomesObjectives" : "Deliver high-quality software on time; Improve team performance and productivity; Drive technical innovation", "qualificationsBasic" : "Bachelor's degree or equivalent practical experience, 5+ years of experience in software development, 2+ years of experience in people management", "qualificationsPreferred" : "Master's degree or PhD in Computer Science or related field, Experience with large-scale distributed systems, Experience with cloud computing platforms (AWS, Azure, GCP), Experience with machine learning or AI", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As Senior Manager of Customer Terminal Software, you will lead the engineering organization responsible for the intelligence inside Leo’s ground terminals—the critical link between customers and the satellite network. This is a unique role at the intersection of embedded systems, cloud-scale services, and high-volume consumer hardware. You will drive both technical strategy and organizational execution to deliver reliable, globally deployed connectivity products that work on the land, sea, and air. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities Organizational Leadership & Scale - Lead and grow a multi-layered organization of 30–40+ engineers and managers across embedded, systems, and application software. - Build a high-performance engineering culture grounded in ownership, velocity, and operational excellence. End-to-End Technical Ownership - Own the full customer terminal software stack—from board bring-up, BSP, and kernel stabilization to networking, device management, and user-facing applications. - Define long-term architecture and ensure scalability, reliability, and maintainability across product generations. Cross-Functional System Design - Partner with hardware, silicon, networking, and product teams to define system architecture, requirements, and roadmap. - Drive hardware/software co-design decisions across SoC selection, RF integration, power, and thermal constraints. Manufacturing & Factory Integration - Establish software strategies that enable high-volume manufacturing at scale, including BIST, factory diagnostics, and automated test infrastructure (ATE). - Ensure every unit meets performance and reliability standards before deployment. Global Product Execution - Lead delivery of high-volume consumer devices operating in diverse and challenging environments worldwide. - Drive robustness in connectivity, performance, and lifecycle management, including OTA updates and fleet observability. Operational Excellence - Define mechanisms, metrics, and processes to ensure predictable delivery, high quality, and continuous improvement. - Translate ambiguous product concepts into clear, executable engineering plans. About the team This is not a traditional software role. You will build systems where software meets physics—where signals traverse thousands of kilometers to satellites moving at orbital velocity. If you’re motivated by building globally impactful systems at the intersection of hardware, software, and connectivity, this is an opportunity to define a new category of infrastructure at planetary scale. Basic Qualifications: - 10+ years of engineering experience - Experience managing multiple concurrent programs, projects and development teams in an Agile environment - Bachelor’s degree in Computer Science, Computer Engineering, or related field or commensurate experience. - 10+ years of experience leading software engineering teams, including managing organizations of 30+ engineers. - Deep expertise in embedded systems (C/C++, RTOS, or Linux kernel) - Strong experience in hardware/software integration and system bring-up. Preferred Qualifications: - Experience partnering with product and program management teams - Experience designing and developing large scale, high-traffic applications - Experience with wireless technologies (LTE/5G, Wi-Fi) and IP networking (TCP/IP, routing, switching). - Strong system-level thinking across embedded, networking, and cloud interfaces. - Ability to operate effectively in ambiguous, fast-moving environments. - Experience managing large-scale device fleets, including OTA update systems. - Proven track record of delivering high-volume hardware/software products. - Experience supporting manufacturing environments, including factory test and diagnostics. - Excellent written and verbal communication skills, with the ability to influence senior leadership. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Redmond - 220,100.00 - 297,700.00 USD annually", "summaryDescription" : "Sr Software Development Manager, Amazon Leo Customer Terminal at Amazon Kuiper Manufacturing Enterprises LLC. Skills: Software development management, Distributed systems, Cloud computing. Manage and mentor a team of software development. Drive the design, development, and deployment of software", "postedDate" : "2026-06-14T19:26:26.314", "createdAt" : "2026-06-14T19:26:26.314", "lastUpdated" : "2026-06-15T22:49:46.896", "ingestTimestamp" : "2026-06-14T19:26:26.314", "mongoId" : "69e1b5cb2beec4dd3d1ac04f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10386702/apply", "salaryAnnualMin" : 220000, "salaryAnnualMax" : 297700, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Software architecture", "Agile methodologies", "Software development management", "Distributed systems", "Cloud computing", "People management", "System design", "Project management", "Roadmap planning", "Customer terminal systems", "Manufacturing processes" ], "skillCount" : 11, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c926c74d8ee00a0985bd1", "title" : "Program Manager - Customer Experience", "company" : "Blueprint Technologies", "industry" : "Technology", "salary" : { "min" : 100000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-15T09:53:27.087", "fingerprint" : "5d8ced111c56005ec995cf0cd566e379dfd6313e1311b9e6a06d8e7a0bcb2182", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/8003490", "externalId" : "8003490", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Program execution", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Status reporting", "Program insights" ], "hardSkillsList" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting" ], "hardSkills" : [ { "name" : "Workback planning", "level" : "intermediate" }, { "name" : "Execution management", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "UAT program management", "level" : "intermediate" }, { "name" : "Phased rollout management", "level" : "intermediate" }, { "name" : "Iterative rollout management", "level" : "intermediate" }, { "name" : "Cross-functional coordination", "level" : "intermediate" }, { "name" : "Presentation development", "level" : "intermediate" }, { "name" : "Status reporting", "level" : "intermediate" } ], "majorSkills" : "Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning", "majorSkillsList" : [ "Program execution", "Customer experience initiatives", "Cross-functional coordination", "Readiness planning" ], "coreResponsibilities" : "Drive program execution, Drive resolution, Communicate tradeoffs, Plan UAT programs, Execute UAT programs, Define validation phases, Manage phased deployments, Coordinate participant onboarding, Coordinate participant access, Coordinate participant training, Coordinate participant logistics, Synthesize feedback, Manage staged rollout processes, Facilitate feedback loops, Facilitate office hours, Facilitate iteration cycles, Maintain issue tracking, Maintain feedback tracking, Maintain resolution tracking, Partner with engineering teams, Partner with customer experience teams, Partner with readiness teams, Align timelines, Align deliverables, Translate feedback, Prioritize inputs, Ensure alignment across workstreams, Coordinate readiness activities, Coordinate training, Coordinate communications, Coordinate launch preparation, Manage asset development, Manage publication workflows, Manage compliance approvals, Ensure deliverables are complete, Develop presentations, Develop executive updates, Provide status reporting, Provide program insights, Build stakeholder relationships", "teamCollaboration" : "Cross-functional stakeholders; Engineering teams; Field teams; Customer experience teams; Readiness teams; Parallel workstreams", "projectManagementSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT programs", "Phased rollouts", "Iterative rollouts" ], "domainKnowledge" : "Customer experience; Program delivery; Readiness planning; Post-incident engagement", "domainList" : [ "customer-experience", "program-delivery", "readiness-planning", "post-incident-engagement" ], "domainSpecificKnowledge" : [ "Customer experience", "Program delivery", "Readiness planning", "Post-incident engagement" ], "toolProficiency" : [ "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "communicationSkills" : "Written communication; Verbal communication; Presentation skills; Executive updates", "continuousLearning" : "Professional growth; Development opportunities", "problemSolvingSkills" : "Problem-solving; Actionable insights", "outcomesObjectives" : "Successful rollout; Successful adoption; Maintain customer trust; Restore customer trust", "qualificationsBasic" : "5-7+ years program management, Workback planning experience, Execution management experience, Risk mitigation experience, Run UAT programs experience, Run pilots experience, Phased rollouts experience, Iterative rollouts experience, Cross-functional coordination skills, Excellent communication skills, PowerPoint expertise, Operate in ambiguous environments, Organizational skills, Problem-solving skills, Time management skills, Experience with collaboration tools, Experience with project tracking tools, Experience with document collaboration platforms, 1+ year enterprise environment experience", "qualificationsPreferred" : "PMP or PMI certification, Agile/SCRUM methodologies experience, Ring-based deployment familiarity, Experimental rollout frameworks familiarity, Customer experience programs experience, Readiness programs experience, Enablement programs experience, Work with engineering teams experience, Proficiency with modern collaboration tools", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role You will serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives. Operating in a fast-paced, ambiguous environment, you will act as the connective layer between program strategy and operational delivery—partnering with cross-functional stakeholders, engineering teams, and field teams to ensure successful rollout and adoption of programs. This role is highly execution-focused and requires strong ownership of workback planning, stakeholder alignment, and iterative rollout processes. You will play a key role in ensuring customer trust is maintained and restored through structured program delivery, readiness planning, and post-incident engagement frameworks. Key Responsibilities Program Execution proactively drive resolution and communicate tradeoffs UAT & Validation Ownership Plan and execute User Acceptance Testing (UAT) programs end-to-end Define validation phases and manage phased (“ring-based”) deployments Coordinate participant onboarding, access, training, and logistics Capture and synthesize feedback into structured, actionable insights Phased Rollouts & Iteration Manage staged rollout processes with clear entry and exit criteria Facilitate feedback loops, office hours, and iteration cycles Maintain centralized tracking of issues, feedback, and resolutions Cross-Functional Coordination Partner with engineering, customer experience, and readiness teams to align timelines and deliverables Translate user and field feedback into clear, prioritized inputs Ensure alignment across parallel workstreams to avoid fragmentation Readiness & Enablement Coordinate readiness activities including training, communications, and launch preparation Manage asset development, publication workflows, and compliance approvals Ensure deliverables are complete, clear, and ready for scaled distribution Stakeholder Communication & Reporting Develop high-quality presentations and executive-ready updates Provide clear, timely status reporting and program insights Build strong relationships with stakeholders across multiple organizational levels Required Qualifications 5–7+ years of program or project management experience Proven experience in workback planning, execution management, and risk mitigation Experience running UAT programs, pilots, or phased/iterative rollouts Strong cross-functional coordination skills without direct authority Excellent communication skills (written, verbal, and presentation), including PowerPoint expertise Ability to operate effectively in ambiguous, fast-moving environments Strong organizational, problem-solving, and time management skills Experience using collaboration and productivity tools (e.g., SharePoint, project tracking tools, document collaboration platforms) Prior experience working within a large enterprise environment (minimum 1 year) Preferred Qualifications PMP or PMI certification Experience with Agile/SCRUM methodologies Familiarity with ring-based deployment or experimental rollout frameworks Experience in customer experience, readiness, or enablement programs Experience working alongside engineering teams (non-technical program management) Proficiency with modern collaboration tools (e.g., Teams, Planner, Loop, or similar platforms) Demonstrated ability to drive cross-functional orchestration in complex environments Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $100,000– $110,000 per annum. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location : Remote", "summaryDescription" : "Program Manager - Customer Experience at Blueprint Technologies. Skills: Program execution, Customer experience initiatives, Cross-functional coordination, Readiness planning. Drive program execution. Drive resolution", "postedDate" : "2026-06-14T08:51:18.760", "createdAt" : "2026-06-14T08:51:18.760", "lastUpdated" : "2026-06-15T09:53:27.087", "ingestTimestamp" : "2026-06-14T08:51:18.760", "mongoId" : "6a2c926c74d8ee00a0985bd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 110000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Workback planning", "Execution management", "Risk mitigation", "UAT program management", "Phased rollout management", "Iterative rollout management", "Cross-functional coordination", "Presentation development", "Status reporting", "Program execution", "Customer experience initiatives", "Readiness planning", "Validation planning", "Phased deployments", "Feedback synthesis", "Issue tracking", "Timeline alignment", "Deliverable management", "Asset development", "Workflow management", "Program insights", "UAT programs", "Phased rollouts", "Iterative rollouts", "Customer experience", "Program delivery", "Post-incident engagement", "SharePoint", "Project tracking tools", "Document collaboration platforms", "Teams", "Planner", "Loop" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30778af292fd229c02504f", "title" : "Customer Experience Representative", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Experience Representative in Vancouver, Canada, adjusted for the retail industry and part-time employment." }, "location" : "Vancouver, BC, Canada", "locations" : [ "Vancouver", "BC", "Canada" ], "timestamp" : "2026-06-16T12:37:51.001", "fingerprint" : "b8c75add266925c7392bff968b1c63870fe7dc1fc32d9e588ae93beaac6dc05a", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132228721-customer-experience-representative-", "externalId" : "744000132228721", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Support daily store operations, Conduct inventory cycle counts, Replenish stock, Manage product returns, Shelve products, Receive and process incoming merchandise, Use merchandising standards, Create a visually appealing store, Create a warm and welcoming environment, Add joy to customers' lives, Leverage product to tell stories, Engage and connect with customers, Curate specific product collections, Role model Indigo’s High Performance Characteristics, Seek information regarding new products, Seek information regarding promotions, Seek information regarding programs, Contribute to a safe environment, Respond to customer feedback, Hold self accountable, Hold others accountable, Own self-development, Provide continuous feedback to colleagues, Provide continuous feedback to Leadership Team, Share ideas to improve employee experience, Share ideas to improve customer experience", "teamCollaboration" : "Share ideas with Leadership Team", "continuousLearning" : "Willingness to learn new things; Be exposed to all aspects of the store", "specialRequirements" : "Early morning start time, Late night start time, Evening availability, Weekend availability, Holiday availability, Overnight availability", "outcomesObjectives" : "Create an exceptional customer experience; Create an exceptional employee experience", "qualificationsBasic" : "Ability to be mobile on the sales floor, Ability to lift medium to large items up to 40 pounds, Availability to work a flexible schedule, Bilingualism (French/English) required for positions in Québec", "qualificationsPreferred" : "Experience in specialty retail, Experience in a retail environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific product collections for each customer you meet * Role model Indigo’s High Performance Characteristics * Seek information regarding new products, promotions and programs * Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers * Take accountability to respond to customer feedback in a timely manner * Hold self and others accountable * Own self-development and provide continuous feedback to colleagues and Leadership Team * Share ideas with Leadership Team on how to improve the employee and customer experience ## Qualifications * Experience in specialty retail or a retail environment preferred but not required * Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store * Demonstrated commitment to creating an exceptional employee and customer experience * Ability to be mobile on the sales floor for extended periods of time * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role) * Bilingualism (French/English) is required for all positions in Québec; other languages an asset ## Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [talent@indigo.ca](mailto:talent@indigo.ca) This posting is for a current opportunity within Indigo", "summaryDescription" : "Customer Experience Representative at Indigo Books & Music. Support daily store operations. Conduct inventory cycle counts", "postedDate" : "2026-06-15T15:04:26.000", "createdAt" : "2026-06-16T01:39:03.519", "lastUpdated" : "2026-06-16T12:37:51.001", "ingestTimestamp" : "2026-06-16T01:39:03.519", "mongoId" : "6a30778af292fd229c02504f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305ffff292fd229cf840cc", "title" : "Retail Insights Manager", "company" : "SPINS", "industry" : "Retail", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Retail Insights Manager in Bulgaria, adjusted for a full-time remote role." }, "location" : "Remote", "locations" : [ "Remote", "Chicago", "Illinois", "United States" ], "timestamp" : "2026-06-16T08:10:16.333", "fingerprint" : "a5016047951be6731f0733443befa5cc1dfc20e996afd4165599fb55aaa4ccdf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.spins.com/work-at-spins/?gh_jid=7655949", "externalId" : "7655949", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceLevel" : "Manager", "technicalSkills" : "MS Office, Excel, PowerPoint, Outlook", "professionalSkills" : [ "Analytics", "Storytelling", "Reporting efficiency" ], "hardSkillsList" : [ "Data analysis", "Strategic analysis" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Strategic analysis", "level" : "intermediate" } ], "majorSkills" : "Retail analytics, Client management, Data insights", "majorSkillsList" : [ "Retail analytics", "Client management", "Data insights" ], "coreResponsibilities" : "Lead delivery of strategic analyses, Deliver insights and recommendations, Apply SPINS proprietary assets, Work directly with executives, Understand client opportunities, Develop growth solutions, Develop growth strategies, Partner with client, Assess reporting and tools, Improve reporting and tools, Deliver client training sessions, Ensure client captures value, Provide business growth opportunities, Bring forward thought leadership, Add value to clients, Add insights to clients", "teamCollaboration" : "Client team members; Client stakeholders", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "CPG/Retail analytics; Natural products industry", "domainList" : [ "cpg-retail-analytics", "natural-products-industry" ], "domainSpecificKnowledge" : [ "CPG/Retail analytics", "Natural products industry" ], "toolProficiency" : [ "Circana", "NielsenIQ", "SPINS", "Numerator" ], "communicationSkills" : "Presentation skills", "problemSolvingSkills" : "Strategic analyses", "outcomesObjectives" : "Capture biggest growth opportunities; Drive client's business forward; Ensure client captures value", "qualificationsBasic" : "2-4 years CPG/Retail analytics experience, Prior experience managing client stakeholders, Prior experience in translating data, Excellent presentation skills, Prior experience with syndicated data, Intermediate MS Office skills", "qualificationsPreferred" : "Experience with Distributor or Retailer, Comfortable with complexity, Interpersonal skills, Organizational skills, Project management skills, Ability to understand customer mindset, Skilled at leveraging business relationships, Experience with natural products industry", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health however, qualified applicants from other locations will be considered Retail Insights Manager Summary The Retail Team is focused on recruiting, retaining, and expanding our partnerships with retailers and distributors to ensure their sustained growth. Retail is the cornerstone of SPINS as our Retail Partners are the primary source of data fueling our front-end applications and enabling our proprietary Product Intelligence. SPINS is focused on helping our clients achieve sustained, profitable growth. The Retail Support Team uses SPINS industry-leading Natural, Organic, and Specialty Products Retail Market Information in combination with analytics and strategic analyses to generate powerful insights. This Retail Insights Manager will be working directly with clients to help them capture their biggest growth opportunities. Job Duties & Responsibilities Lead the delivery of strategic analyses, insights, and recommendations based on applying SPINS proprietary assets, in combination with the client's team members and client's information. Work directly with executives at our client company to understand their opportunities and develop growth solutions and strategies to capture them. Partner with the client to understand, continually assess, and improve reporting and tools to continue to drive forward the client's business. Deliver client training sessions to ensure client captures value of the SPINS assets and provide business growth opportunities. Brings forward relevant SPINS and 3rd party thought leadership to add additional value and insights to assigned clients. Requirements: Education & Experience 2-4 years CPG/Retail analytics experience in with a Distributor, Retailer, CPG company, or Market Research firm Prior experience managing client stakeholders and multiple projects concurrently Prior experience in translating data and using analyses in storytelling and reporting efficiency Excellent presentation skills and is very comfortable presenting to clients Initiative, creativity and a passion to deliver results that make a difference to our client Self-starter, with strong intellectual curiosity Prior experience with syndicated data such as Circana (IRi), NielsenIQ, SPINS, Numerator, etc. Intermediate knowledge/skills in MS Office (Excel, PowerPoint, Outlook) The following is strongly preferred: Experience with Distributor or Retailer Comfortable with complexity Interpersonal, organizational and project management skills Ability to understand the customer mindset and offer solutions Skilled at leveraging business relationships at all levels within the organization Experience with the natural products industry Salary Range: $80,000 to $90,000 Note: Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-SB1 #LI-Hybrid What SPINS Offers We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members. We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works! Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched. Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture. The SPINS Way Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback. Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action. Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths. Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution. For details about the information SPINS’s collects about our applicants and how we use it, please see the SPINS Privacy Policy here.", "summaryDescription" : "Retail Insights Manager at SPINS. Skills: Retail analytics, Client management, Data insights. Lead delivery of strategic analyses. Deliver insights and recommendations", "postedDate" : "2026-06-15T23:22:36.694", "createdAt" : "2026-06-15T23:22:36.694", "lastUpdated" : "2026-06-16T08:10:16.333", "ingestTimestamp" : "2026-06-15T23:22:36.694", "mongoId" : "6a305ffff292fd229cf840cc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Strategic analysis", "Retail analytics", "Client management", "Data insights", "Analytics", "Storytelling", "Reporting efficiency", "Project management", "CPG/Retail analytics", "Natural products industry", "Circana", "NielsenIQ", "SPINS", "Numerator" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306006f292fd229cf84698", "title" : "Customer Experience Specialist", "company" : "Access Systems", "industry" : "Technology", "salary" : { "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Waukee, Iowa, United States", "locations" : [ "Waukee", "Iowa", "United States" ], "timestamp" : "2026-06-16T06:41:42.824", "fingerprint" : "2d400010421e410bee08587195faefca04febe098c9f8453bebc2fbf26138e47", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/accesssystemsadminsales/jobs/5164638007", "externalId" : "5164638007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Waukee", "state" : "Iowa", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.6118485,-93.8845129" } ], "locationText" : "Waukee, Iowa, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "coreResponsibilities" : "Support customer communication, Support customer follow-up, Connect with customers by phone, Connect with customers by email, Partner with Account Managers, Coordinate follow-up, Maintain accurate customer records, Maintain activity notes", "teamCollaboration" : "Partner with Account Managers", "documentationSkills" : "Documenting customer interactions; Documenting updates", "continuousLearning" : "Continuous Training Opportunities; Career Advancement", "problemSolvingSkills" : "Manage multiple customer requests; Follow through to resolution", "qualificationsBasic" : "1-3 years customer service experience, 1-3 years administration experience, 1-3 years office support experience, Manage multiple customer requests, Follow through to resolution, Attention to detail documenting interactions, Attention to detail documenting updates", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Type: Full-Time Job Location: Onsite – Waukee Office Hours: Monday-Friday, 8am-5pm Access Systems, a dynamic and fast-growing company, is hiring a Customer Experience Specialist, to support our customers and ensure consistent, high-quality experience. This is a customer-facing support role focused on communication, follow-up, and keeping day-to-day requests moving. Compensation up to $24/hour based on experience. What You’ll Be Doing: Support customer communication and follow-up tied to quotes, orders, and ongoing requests. Connect with customers by phone and email for check-ins, updates, and routine needs. Partner with Account Managers to help coordinate follow-up and keep communication consistent. Maintain accurate customer records and activity notes in our systems. What We’re Looking for: 1-3 years of experience in customer service, administration, or office support. Ability to manage multiple customer requests and follow through to resolution. Strong attention to detail when documenting customer interactions and updates. Join Our Team and Enjoy: Full Benefits Package, including Medical, Dental, and Vision Insurance. Matching 401(k) Retirement Savings Plan. Continuous Training Opportunities and Career Advancement. Company Events, Team Events, Holiday Banquets, and Incentive Trips. Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more. At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.", "summaryDescription" : "Customer Experience Specialist at Access Systems. Support customer communication. Support customer follow-up", "postedDate" : "2026-06-15T23:21:29.516", "createdAt" : "2026-06-15T23:21:29.516", "lastUpdated" : "2026-06-16T06:41:42.824", "ingestTimestamp" : "2026-06-15T23:21:29.516", "mongoId" : "6a306006f292fd229cf84698", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 49920, "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706997fc9a711f0f6feb6", "title" : "Sr. Delivery Consultant, Customer Experience", "company" : "AWS ProServe IN", "industry" : "Solutions Architect, Professional Services, Cloud Computing", "salary" : { "min" : 2500000.0, "max" : 4000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Delivery Consultant, Customer Experience in Bengaluru, India, adjusted for AWS ProServe's company size and industry." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T03:20:14.946", "fingerprint" : "3b678f6dbe5907b15a457dab197dba68e3ecb5c472fa14f4b54c7acee11bb38f", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3050559/apply", "externalId" : "0415efff-1804-4d37-986d-d81d91388d97", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AWS, Cloud, AI/ML, Data Engineering, Serverless, Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock, Natural Language Understanding, Natural Language Processing, Large language model, Chatbot development, AI/ML model training, AI/ML model fine-tuning", "professionalSkills" : [ "System design", "Solution architecture", "Migration strategy", "Technical guidance", "Requirements gathering", "Performance optimization", "Risk management" ], "hardSkillsList" : [ "Contact center technology", "Enterprise IT architecture", "Contact center development", "Call center platforms", "Collaboration platforms", "Telephony platforms", "Application integration", "Prompt engineering", "Chatbot development", "Model training", "Model fine-tuning" ], "softSkillsList" : [ "Mentoring", "Training" ], "hardSkills" : [ { "name" : "Contact center technology", "level" : "intermediate" }, { "name" : "Enterprise IT architecture", "level" : "intermediate" }, { "name" : "Contact center development", "level" : "intermediate" }, { "name" : "Call center platforms", "level" : "intermediate" }, { "name" : "Collaboration platforms", "level" : "intermediate" }, { "name" : "Telephony platforms", "level" : "intermediate" }, { "name" : "Application integration", "level" : "intermediate" }, { "name" : "Prompt engineering", "level" : "intermediate" }, { "name" : "Chatbot development", "level" : "intermediate" }, { "name" : "Model training", "level" : "intermediate" }, { "name" : "Model fine-tuning", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" }, { "name" : "Training" } ], "majorSkills" : "AWS Solutions, Contact Center, Cloud Migration, AI/ML", "majorSkillsList" : [ "AWS Solutions", "Contact Center", "Cloud Migration", "AI/ML" ], "coreResponsibilities" : "Design AWS solutions, Implement AWS solutions, Manage AWS solutions, Provide technical guidance, Provide troubleshooting support, Collaborate gather requirements, Propose migration strategies, Advise customers trends, Advise customers technologies, Share knowledge organization, Mentor team members, Train team members, Create reusable artifacts", "teamCollaboration" : "Customer teams; AWS Partner Network; Customer teams; Global specialty practices", "projectManagementSkills" : [ "Project lifecycle" ], "domainKnowledge" : "Contact center technology; Enterprise IT architecture; Contact center solutions; Cloud computing; Telecommunication infrastructures; AI-powered customer service; AI/ML technologies; Natural Language Understanding; Natural Language Processing; Prompt engineering; Large language models; Chatbot development; AI/ML model training; AI/ML model fine-tuning; Serverless development; Contact center platforms; Collaboration platforms; Telephony platforms", "domainList" : [ "contact-center-technology", "enterprise-it-architecture", "contact-center-solutions", "cloud-computing", "telecommunication-infrastructures", "ai-powered-customer-service", "ai-ml-technologies", "natural-language-understanding", "natural-language-processing", "prompt-engineering", "large-language-models", "chatbot-development", "ai-ml-model-training", "ai-ml-model-fine-tuning", "serverless-development", "contact-center-platforms", "collaboration-platforms", "telephony-platforms" ], "domainSpecificKnowledge" : [ "Contact center technology", "Enterprise IT architecture", "Contact center solutions", "Cloud computing", "Telecommunication infrastructures", "AI-powered customer service", "AI/ML technologies", "Natural Language Understanding", "Natural Language Processing", "Prompt engineering", "Large language models", "Chatbot development", "AI/ML model training", "AI/ML model fine-tuning", "Serverless development", "Contact center platforms", "Collaboration platforms", "Telephony platforms" ], "toolProficiency" : [ "Avaya", "Cisco", "Genesys", "Verint", "NICE", "Salesforce", "Amazon Connect" ], "continuousLearning" : "Ongoing events; Learning experiences", "innovationCreativity" : "Innovative solutions", "problemSolvingSkills" : "Troubleshooting", "outcomesObjectives" : "Realize business outcomes; Achieve specific outcomes", "qualificationsBasic" : "Bachelor's degree, 10+ years experience, Hands-on technical practitioner, Hands-on experience design, Hands-on experience development, Hands-on experience deployment", "qualificationsPreferred" : "10+ years experience building call center, 10+ years experience building collaboration platforms, 10+ years experience building telephony platforms, Building application integration capabilities, Familiarity with Amazon Connect capabilities, Familiarity with Amazon Connect benefits, Familiarity with Amazon Connect deployment, Designing contact centers enterprise, Implementing contact centers enterprise, Operating contact centers enterprise, Implementing telecommunication infrastructures enterprise, Operating telecommunication infrastructures enterprise, Visible IT Industry thought leadership, Experience implementing AI-powered solutions, Experience optimizing AI-powered solutions, Experience with AI/ML technologies, Natural Language Understanding experience, Natural Language Processing experience, Prompt engineering experience, Large language model implementation, Chatbot development experience, Chatbot optimization experience, AI/ML model training experience, AI/ML model fine-tuning experience, Serverless development experience, Complex integrations Amazon Lex, Complex integrations Lambda, Complex integrations Kinesis, Complex integrations Dynamo DB, Complex integrations Bedrock, Complex integrations 3rd party AI, Software Development experience, DevOps experience integrating platforms, DevOps experience integrating CRMs, DevOps experience integrating WFMs", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: 1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2. Providing technical guidance and troubleshooting support throughout project delivery 3. Collaborating with stakeholders to gather requirements and propose effective migration strategies 4. Acting as a trusted advisor to customers on industry trends and emerging technologies 5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional Basic Qualifications: - Bachelor’s degree required - 10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale Preferred Qualifications: - 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms - Familiarity with Amazon Connect capabilities, benefits, and required deployment skills. Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment - Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure. - Experience implementing and optimizing AI-powered customer service solutions - Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning - Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services - Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr. Delivery Consultant, Customer Experience at AWS ProServe IN. Skills: AWS Solutions, Contact Center, Cloud Migration, AI/ML. Design AWS solutions. Implement AWS solutions", "postedDate" : "2026-06-13T19:46:31.075", "createdAt" : "2026-06-13T19:46:31.075", "lastUpdated" : "2026-06-15T03:20:14.946", "ingestTimestamp" : "2026-06-13T19:46:31.075", "mongoId" : "68b706997fc9a711f0f6feb6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3050559/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Contact center technology", "Enterprise IT architecture", "Contact center development", "Call center platforms", "Collaboration platforms", "Telephony platforms", "Application integration", "Prompt engineering", "Chatbot development", "Model training", "Model fine-tuning", "Mentoring", "Training", "AWS Solutions", "Contact Center", "Cloud Migration", "AI/ML", "System design", "Solution architecture", "Migration strategy", "Technical guidance", "Requirements gathering", "Performance optimization", "Risk management", "Project lifecycle", "Contact center solutions", "Cloud computing", "Telecommunication infrastructures", "AI-powered customer service", "AI/ML technologies", "Natural Language Understanding", "Natural Language Processing", "Large language models", "AI/ML model training", "AI/ML model fine-tuning", "Serverless development", "Contact center platforms", "Avaya", "Cisco", "Genesys", "Verint", "NICE", "Salesforce", "Amazon Connect" ], "skillCount" : 44, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176ba74d8ee00a0c1ab8f", "title" : "Sr. Product Manager, Amazon Customer Service", "company" : "Amazon.com Services LLC", "industry" : "Project/Program/Product Management--Non-Tech, Product Management, customer service", "salary" : { "min" : 136000.0, "max" : 184100.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Seattle, Washington, USA", "locations" : [ "Seattle, Washington, USA" ], "timestamp" : "2026-06-15T03:14:45.796", "fingerprint" : "75c2b2536d9715ee8b16e0ed0d877f609cb5859ef144e13509dbb652acf0fc6b", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10439148/apply", "externalId" : "e0b9d17b-eb09-4fa1-80be-16c807ebc31d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Product strategy", "Product roadmap", "User stories", "Customer journey mapping", "Policy design", "Product design", "Financial data analysis", "Customer data analysis", "Business review documents" ], "hardSkillsList" : [ "Customer research", "Competitive benchmarking", "Sentiment analysis", "Data-driven narratives" ], "hardSkills" : [ { "name" : "Customer research", "level" : "intermediate" }, { "name" : "Competitive benchmarking", "level" : "intermediate" }, { "name" : "Sentiment analysis", "level" : "intermediate" }, { "name" : "Data-driven narratives", "level" : "intermediate" } ], "majorSkills" : "Product strategy, Customer experience, Policy definition", "majorSkillsList" : [ "Product strategy", "Customer experience", "Policy definition" ], "coreResponsibilities" : "Map end-to-end customer journey, Identify friction points, Measure remediation quality, Measure long term CX impact, Measure financial impact, Conduct customer research, Conduct competitive benchmarking, Conduct sentiment analysis, Improve exception resolution offerings, Manage customer experience, Own discretionary concessions strategy, Improve associate facing tools, Improve Customer Self-serve experience, Protect Amazon from bad actors, Drive initiatives from ideation, Secure tech funding, Write BRDs, Manage Weblab experiments, Own post-launch iteration, Establish mechanisms to track concessions, Report on discretionary concessions, Contribute to business review documents, Own customer journey mapping, Own driver journey mapping, Identify experience gaps, Develop strategies to close gaps, Define success metrics, Establish baselines, Drive measurable improvements, Improve reporting for concessions, Improve attribution for concessions, Reduce upstream defects", "teamCollaboration" : "Partner with CS tech teams; Partner with product teams; Collaborate with peers; Present findings to leadership; Partner across business stakeholders", "projectManagementSkills" : [ "Roadmap strategy", "Product delivery", "Feature delivery", "BRDs" ], "domainKnowledge" : "Customer service; Refund experience; Customer resolution; Discretionary concessions; Delivery; Returns; Post-purchase resolution; CS systems; 3P deliveries", "domainList" : [ "customer-service", "refund-experience", "customer-resolution", "discretionary-concessions", "delivery", "returns", "post-purchase-resolution", "cs-systems", "3p-deliveries" ], "domainSpecificKnowledge" : [ "Customer service", "Refund experience", "Customer resolution", "Discretionary concessions", "Delivery", "Returns", "Post-purchase resolution", "CS systems", "3P deliveries" ], "toolProficiency" : [ "Weblab experiments" ], "communicationSkills" : "Data driven insights; Data-driven narratives", "documentationSkills" : "BRDs", "innovationCreativity" : "Redefinition of product strategy; Fundamental transformation of customer experience", "problemSolvingSkills" : "Distill diverse inputs; Identify policy improvements; Identify product design improvements; Dive deep into complex problems; Root cause analysis", "outcomesObjectives" : "Improve customer trust; Drive long term value; Improve long term benefits", "qualificationsBasic" : "5+ years of product or program management, 5+ years product marketing, 5+ years business development, 5+ years technology experience, Bachelor's degree or equivalent, Experience owning/driving roadmap strategy, Experience with end to end product delivery, Experience with feature delivery and tradeoffs", "qualificationsPreferred" : "Experience in influencing senior leadership, Experience working across functional teams, Experience with senior stakeholders", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join the Amazon Customer Service (CS) team redefining what world-class customer service. As a Sr. Product Manager on the CS Refund Experience Improvement (RXI) Product Experience team, you'll own the end-to-end customer journey for identifying opportunities and gaps in our customer experiences that delight millions of customers who expect precision, reliability, and zero friction. Amazon Customer Service (CS) is a large organization obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, every time. We are looking for a customer-obsessed Senior Product Manager to fundamentally transform the customer experience in the US. You will own the complete redefinition of end-to-end product strategy for Amazon CS’ customer resolution and discretionary concessions. This is s critical role that will define customer facing policies and products to remediate customer issues, spanning delivery through returns, defective items, and post-purchase resolution. The role requires someone who can use significant expertise and high judgment to distill diverse inputs from large customer segments and stakeholders to set a vision and design the right long-term solutions. You will spend your time analyzing customer and financial data to identify the biggest policy and product design improvements that will ultimately improve customer trust and drive long term value for Amazon. This means diving deep into significantly complex problems where defects create friction across multiple parts of the customer journey, understanding customer behavior and building deep knowledge of various CS systems. Key job responsibilities - Map the end-to-end customer journey for defects that customers experience that across their post-delivery and return experiences; identify friction points, measuring remediation quality and long term CX and financial impact. - Conduct customer research, competitive benchmarking, and sentiment analysis to understand what drives satisfaction and improve our exception resolution offerings to manage customer experience. - Own CS’ discretionary concessions strategy across all our stores. - Partner with CS tech teams to improve associate facing tools, Customer Sefl-serve experience and ensure we have right guardrails to protect Amazon from bad actors. - Drive initiatives from ideation through launch — securing tech funding, writing BRDs, managing Weblab experiments, and owning post-launch iteration - Establish mechanisms to track and report on CS discretionary concessions, contributing to regular business review documents with data-driven narratives - Own customer and driver journey mapping across Hub, RSR, and 3P deliveries across ordering, fulfillment, delivery, and post-delivery touchpoints - Identify experience gaps across disparate products and develop strategies to close them - Define success metrics, establish baselines, and drive measurable improvements across adoption, sentiment, and quality metrics for usage of discretionary concessions - Improve reporting and attribution for discretionary concessions and Partner across upstream business stakeholders to reduce upstream defects A day in the life You'll obsess on ideal customer experience and preserving customer trust on a daily basis. You'll partner with product teams to influence their roadmaps based on customer pain points you've uncovered through journey mapping and research. You'll write BRDs for experience improvements, work with CS Tech to scope solutions, and manage Weblab experiments to validate your hypotheses and build ideal concession resolutions. You'll collaborate with your peers on the Product Experience team and present findings to CS leadership. You will evaluate long term value creation of our concession resolutions and strive to improve long term benefits over short term gains. About the team The CXI Returns and Refunds team cultivates enduring customer trust by delivering delightful, seamless, and convenient customer service across every interaction. We own returns and refunds experience for customers via Customer Service and build tools and policies to delight our customers and preserve customer trust while driving long term value for Amazon. Our product is the connected experience itself — stitching together self-service, automation, and human handling into a singular offering. We are a team of product thinkers who measure what matters, eliminate root causes, and design for the whole journey, not individual touchpoints. Basic Qualifications: - 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product Preferred Qualifications: - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 136,000.00 - 184,100.00 USD annually", "summaryDescription" : "Sr. Product Manager, Amazon Customer Service at Amazon.com Services LLC. Skills: Product strategy, Customer experience, Policy definition. Map end-to-end customer journey. Identify friction points", "postedDate" : "2026-06-13T07:56:57.048", "createdAt" : "2026-06-13T07:56:57.048", "lastUpdated" : "2026-06-15T03:14:45.796", "ingestTimestamp" : "2026-06-13T07:56:57.048", "mongoId" : "6a2176ba74d8ee00a0c1ab8f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10439148/apply", "salaryAnnualMin" : 136000, "salaryAnnualMax" : 184100, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Customer research", "Competitive benchmarking", "Sentiment analysis", "Data-driven narratives", "Product strategy", "Customer experience", "Policy definition", "Product roadmap", "User stories", "Customer journey mapping", "Policy design", "Product design", "Financial data analysis", "Customer data analysis", "Business review documents", "Roadmap strategy", "Product delivery", "Feature delivery", "BRDs", "Customer service", "Refund experience", "Customer resolution", "Discretionary concessions", "Delivery", "Returns", "Post-purchase resolution", "CS systems", "3P deliveries", "Weblab experiments" ], "skillCount" : 29, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a30564bf292fd229cf26ee9", "title" : "Senior Business Value Specialist - Amazon Connect, Customer Experience", "company" : "Amazon Web Services, Inc.", "industry" : "Business Merchant Development, Business/Merchant Development, Cloud Computing", "salary" : { "min" : 162700.0, "max" : 220200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, USA", "locations" : [ "New York, New York, USA" ], "timestamp" : "2026-06-16T06:14:26.135", "fingerprint" : "ac602d805c02b07b6b18c01ca41b35485e4b7cab67622931b7b05604ce28ae9c", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10448722/apply", "externalId" : "87d1a1fe-1def-4ccc-84f5-8a0003c2f9cf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" }, { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8769326,-77.0893094" }, { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "New York, New York, United States; Arlington, Virginia, United States; Seattle, Washington, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Cloud computing, CRM software", "professionalSkills" : [ "Sales strategy", "Business development", "Client relationship management", "Revenue generation", "Deal closure", "Consultative selling", "Value proposition", "Forecasting", "Pipeline management" ], "hardSkillsList" : [ "Sales forecasting", "Pipeline management", "Value proposition development" ], "hardSkills" : [ { "name" : "Sales forecasting", "level" : "intermediate" }, { "name" : "Pipeline management", "level" : "intermediate" }, { "name" : "Value proposition development", "level" : "intermediate" } ], "majorSkills" : "Sales, Cloud computing, Customer experience", "majorSkillsList" : [ "Sales", "Cloud computing", "Customer experience" ], "coreResponsibilities" : "Develop and execute sales strategies, Identify and pursue new business opportunities, Build and maintain strong client relationships, Understand client needs and pain points, Articulate the value proposition of Amazon Connect, Drive revenue growth and achieve sales targets, Manage the sales pipeline from lead generation to, Collaborate with internal teams to ensure customer success, Provide market feedback to product teams, Stay updated on industry trends and competitive landscape", "teamCollaboration" : "Internal teams; Product teams; Sales leadership", "domainKnowledge" : "Cloud computing; Customer experience; Contact center solutions; Amazon Connect", "domainList" : [ "cloud-computing", "customer-experience", "contact-center-solutions", "amazon-connect" ], "domainSpecificKnowledge" : [ "Cloud computing", "Customer experience", "Contact center solutions", "Amazon Connect" ], "toolProficiency" : [ "CRM software", "Salesforce" ], "communicationSkills" : "Client presentations; Value proposition articulation", "continuousLearning" : "Industry trends; Competitive landscape", "problemSolvingSkills" : "Client needs analysis; Solution development", "outcomesObjectives" : "Achieve sales targets; Drive revenue growth; Expand market share", "qualificationsBasic" : "Bachelor's degree or equivalent practical experience, 5+ years of experience in sales, business development, or related roles, 3+ years of experience in cloud computing or related technical fields, Experience with CRM software", "qualificationsPreferred" : "Master's degree or MBA, Experience with Amazon Connect or other CCaaS solutions, Experience with Salesforce", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Web Services | Cloud Economics Are you a customer-obsessed business development leader with a track record of building new strategic motions and translating complex financial models into executive decisions? Do you have the depth to quantify the ROI of AI-powered contact center transformation — and the influence to drive customer commitment at the C-suite level? Are you energized by designing the financial models and methodologies that become the standard for how AWS sells AI adoption at scale? Join the AWS Cloud Economics Connect team as a Senior Business Development Manager. As AWS and Amazon Connect continue to grow rapidly, we are seeking a Senior Business Development Manager to join the Cloud Economics Connect team. In this role, you will design, build, and own the financial models and methodologies that power Amazon Connect's AI adoption motion — creating the economic foundation that enables AWS field teams to articulate the value of Connect Customer AI with consistency, rigor, and scale. You will work directly with high-value Connect customers globally, partnering with cross-functional teams of AI Specialists, Customer Success Specialists, AI Architects, and Data Scientists who embed with customers in focused deployment cycles to compress time-to-value. Your models and methodologies will be the financial backbone of every customer engagement. Key job responsibilities • Design and build the core financial models and ROI methodologies used across all Amazon Connect AI adoption engagements, establishing a repeatable, scalable framework for quantifying the business impact of transitioning into Amazon Connect Customer AI. • Develop customer-specific value hypotheses by assessing baseline contact center operations, AI optimization potential, and projected business outcomes — producing financial analyses that are rigorous enough to withstand CFO scrutiny and clear enough to drive executive alignment. • Build and continuously refine a suite of ROI tools, playbooks, and benchmarks that enable value conversations at scale — multiplying your methodology well beyond direct engagements. • Drive executive-level value presentations alongside AI Specialists, building alignment with customer CX and AI leadership on target-state economics, business objectives, and the financial bridge needed to close the gap between adoption and realized value. • Define the measurement framework for AI optimization impact — establishing the methodology for quantifying containment rates from agentic self-service, handle time reduction from agent assist, contact deflection, and cost-per-serviced-contact improvement across a diverse customer base. • Own the business development reporting framework, designing the metrics, models, and tracking methodology that measure program financial outcomes and inform product roadmap prioritization, program scaling, and executive business reviews. A day in the life The Senior Business Development Manager on the Cloud Economics Connect team is the architect of the financial models and methodologies that drive Amazon Connect's AI adoption. On a given day, you might be designing a new ROI framework for a strategic Connect customer, pressure-testing financial models against revenue neutrality constraints, or sitting alongside an AI Specialist in a VP-level customer meeting to walk through the economics of an AI adoption roadmap you built. You turn contact center economics — containment rates, handle time reduction, cost-per-contact improvement, ARR impact — into financial models that are both analytically defensible and executively compelling. You think beyond the individual engagement — your goal is to build methodologies that scale, so that every AWS field team member can walk into a Connect AI conversation armed with the same rigor and confidence. You don't wait to be asked — you identify the gaps in how we measure and communicate value, build the models that close them, and set the standard for the team. About the team The Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost. Basic Qualifications: - 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience - 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience - 5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience - 5+ years of working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking experience - 5+ years of working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations experience Preferred Qualifications: - Experience interpreting data and making business recommendations - Experience identifying, negotiating, and executing complex legal agreements - Experience with Contact Center technology transformation initiatives and the impact AI drivers - Deep understanding of cloud technologies, including public and hybrid cloud platforms. - Financial analysis spreadsheet skills and presentation (Powerpoint) creation/delivery skills Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NY, New York - 162,700.00 - 220,200.00 USD annually USA, VA, Arlington - 147,900.00 - 200,100.00 USD annually USA, WA, Seattle - 147,900.00 - 200,100.00 USD annually", "summaryDescription" : "Senior Business Value Specialist - Amazon Connect, Customer Experience at Amazon Web Services, Inc.. Skills: Sales, Cloud computing, Customer experience. Develop and execute sales strategies. Identify and pursue new business opportunities", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-15T21:58:16.506", "lastUpdated" : "2026-06-16T06:14:26.135", "ingestTimestamp" : "2026-06-15T21:58:16.506", "mongoId" : "6a30564bf292fd229cf26ee9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10448722/apply", "salaryAnnualMin" : 162700, "salaryAnnualMax" : 220200, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Sales forecasting", "Pipeline management", "Value proposition development", "Sales", "Cloud computing", "Customer experience", "Sales strategy", "Business development", "Client relationship management", "Revenue generation", "Deal closure", "Consultative selling", "Value proposition", "Forecasting", "Contact center solutions", "Amazon Connect", "CRM software", "Salesforce" ], "skillCount" : 18, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69f9b8024c40e2acd1113ff2", "title" : "Sr. Strategy Manager, Amazon MGM Studios Distribution", "company" : "Amazon.com Services LLC", "industry" : "Business Merchant Development, Entertainment and Studio, entertainment", "salary" : { "min" : 110700.0, "max" : 193700.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Culver City, California, USA", "locations" : [ "Culver City, California, USA" ], "timestamp" : "2026-06-15T02:50:07.940", "fingerprint" : "a564e470e7ca1f5ed04ee3f8907001178ca6e90ebb9e749d7269a2ea39d9b910", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10410392/apply", "externalId" : "ea6f5d95-6308-43b4-b87e-1dc90ad338af", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Culver City", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0211224,-118.3964660" } ], "locationText" : "Culver City, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "Excel", "professionalSkills" : [ "Distribution strategy", "Content strategy", "Project management", "Business analysis" ], "hardSkillsList" : [ "Complex modeling", "Data analysis" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Complex modeling", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Strategy, Distribution, Analytics", "majorSkillsList" : [ "Strategy", "Distribution", "Analytics" ], "coreResponsibilities" : "Influence strategic and business direction, Execute programming mechanisms, Deploy MGM catalog globally, Review KPIs to optimize performance, Own strategy documents, Increase demand for media rights, Lead initiatives to improve efficiency, Improve efficiency via AI automation, Build cross-functional partnerships, Operate as trusted strategic partner", "teamCollaboration" : "Cross-functional partnerships; Stakeholder groups", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Entertainment business; Distribution windowing standards; AI automation", "domainList" : [ "entertainment-business", "distribution-windowing-standards", "ai-automation" ], "domainSpecificKnowledge" : [ "Entertainment business", "Distribution windowing standards", "AI automation" ], "toolProficiency" : [ "Excel" ], "communicationSkills" : "Senior audience communication", "documentationSkills" : "Strategy documents", "problemSolvingSkills" : "Analytical skills; Business critical issue resolution", "outcomesObjectives" : "Maximize aggregate distribution value", "qualificationsBasic" : "5+ years experience in analytically rigorous role, Proven track record managing complex strategy initiatives, Excellent analytical capabilities, Proficient in Excel, Ability to work with high autonomy, Understanding of entertainment business, Understanding of distribution windowing standards, Ability to communicate complex findings to senior audiences", "qualificationsPreferred" : "MBA or similar advanced degree, Prior strategy role at studio/streaming service", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Seeking an experienced executive to join our Distribution Strategy team within Amazon MGM Studios Distribution. This individual will help set the overall strategy of the organization and lead ad-hoc projects to solve business-critical issues. This role has high visibility within the organization and will work closely with stakeholders across creative development, content acquisition, finance, marketing, programming, content operations, legal, etc. Role requires a strong understanding of the entertainment business, excellent analytical skills, and ability to serve as a distribution strategy thought leader to senior leadership and the broader Amazon MGM Studios Distribution organization. Key job responsibilities • Work with the Head of Distribution Strategy to influence overall strategic and business direction. • Execute internal programming mechanisms that deploy the MGM catalog to Prime Video and MGM+ globally, review KPIs regularly to optimize performance. • Own strategy documents to increase demand for various media rights tied to the studio’s output/catalog. • Lead initiatives to improve efficiency across the distribution pipeline (particularly via AI automation). • Build and maintain strong cross-functional partnerships with leaders across stakeholder groups, ensuring the team operates as a trusted strategic partner for Amazon MGM Studios Distribution and the studio at large. About the team Amazon MGM Studios Distribution is a division within Prime Video. We manage an extensive portfolio of premium content, overseeing the licensing of both Amazon MGM Studios' original productions and MGM's renowned film and television catalog. Our portfolio spans iconic franchises like James Bond, Rocky, and Creed, acclaimed series such as The Handmaid's Tale and Fargo, and current theatrical releases including Project Hail Mary, Masters of the Universe, and The Thomas Crown Affair. Distribution Strategy is a dedicated team operating across content strategy, analytics, and project management capacities. We manage an array of programming mechanisms and lead strategic projects aimed at maximizing the long-term aggregate distribution value of the entire studio catalog. Basic Qualifications: - 5+ years of experience in an analytically rigorous role (e.g., management consulting, investment banking, corporate strategy, content strategy, etc.) with increasing levels of responsibility. - Proven track record of managing complex, cross-functional strategy initiatives from end-to-end. - Excellent analytical capabilities and experience using complex modeling and analysis to inform key business decisions (must be highly proficient in Excel). - Strong work ethic and ability to work effectively with a high degree of autonomy. - Understanding of the entertainment business, including distribution windowing standards. - Demonstrated ability to communicate complex analytical findings and strategic recommendations to senior audiences. Preferred Qualifications: - MBA or similar advanced degree. - Prior experience in a strategy role at a studio and/or streaming service. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Culver City - 110,700.00 - 193,700.00 USD annually", "summaryDescription" : "Sr. Strategy Manager, Amazon MGM Studios Distribution at Amazon.com Services LLC. Skills: Strategy, Distribution, Analytics. Influence strategic and business direction. Execute programming mechanisms", "postedDate" : "2026-06-13T03:52:51.905", "createdAt" : "2026-06-13T03:52:51.905", "lastUpdated" : "2026-06-15T02:50:07.940", "ingestTimestamp" : "2026-06-13T03:52:51.905", "mongoId" : "69f9b8024c40e2acd1113ff2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10410392/apply", "salaryAnnualMin" : 110700, "salaryAnnualMax" : 193700, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Complex modeling", "Data analysis", "Leadership", "Strategy", "Distribution", "Analytics", "Distribution strategy", "Content strategy", "Project management", "Business analysis", "Entertainment business", "Distribution windowing standards", "AI automation", "Excel" ], "skillCount" : 14, "jobCategory" : "other", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Entertainment" }, { "id" : "6a2c9d8674d8ee00a099c676", "title" : "Customer Experience Manager", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Customer Experience Manager in Kansas City, adjusted for manager seniority in the retail industry." }, "location" : "Kansas City, MO", "locations" : [ "Kansas City, MO" ], "timestamp" : "2026-06-15T06:55:33.862", "fingerprint" : "7982914cb32520bab8bbf8d125d1d5c3a0984e2a288fd5e650b515e015a76870", "source" : "jazzhr", "language" : "en", "externalId" : "wNr9YWrC5O", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kansas City", "state" : "Missouri", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.1001050,-94.5781416" } ], "locationText" : "Kansas City, Missouri, United States", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate value realization", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Customer Experience Manager. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-14T07:51:03.286", "lastUpdated" : "2026-06-15T06:55:33.862", "ingestTimestamp" : "2026-06-14T07:51:03.286", "mongoId" : "6a2c9d8674d8ee00a099c676", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.92 }, { "id" : "693c2b8070f0b99d5843f82b", "title" : "Customer Experience Operations Manager, Amazon Leo Enterprise Customer Support", "company" : "Amazon Kuiper Commercial Services LLC", "industry" : "Customer Service, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 125100.0, "max" : 216300.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, Washington, USA", "locations" : [ "Bellevue, Washington, USA" ], "timestamp" : "2026-06-15T03:50:23.709", "fingerprint" : "8c06640f19333c32507c8a218b2b3fac0c03ddfa02c89e52810e76a3edc2c6fd", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3138589/apply", "externalId" : "34f68dde-7d78-428e-add2-4ca7713d8794", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceLevel" : "Manager", "professionalSkills" : [ "Operational excellence", "Security compliance", "Distributed systems resiliency" ], "hardSkillsList" : [ "Data analysis", "Business intelligence" ], "softSkillsList" : [ "Leadership", "Mentorship" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Business intelligence", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentorship" } ], "majorSkills" : "Customer support operations, Enterprise customer support, Operational excellence", "majorSkillsList" : [ "Customer support operations", "Enterprise customer support", "Operational excellence" ], "coreResponsibilities" : "Lead and develop a team, Provide mentorship, Provide career development, Provide performance management, Drive operational excellence, Standardize support delivery, Build strategic relationships, Maintain strategic relationships, Partner with global peers, Oversee development of support strategies, Oversee execution of support strategies, Collaborate with Sales, Collaborate with Solutions Architecture, Collaborate with Product teams, Design metrics, Implement metrics, Enhance customer satisfaction, Manage high-priority escalations, Manage critical situations, Lead continuous improvement initiatives, Foster partnerships with cross-functional teams, Optimize service delivery", "teamCollaboration" : "Global peers; Sales; Solutions Architecture; Product teams; Cross-functional teams", "domainKnowledge" : "Enterprise customer support; Logistics; Transportation; Supply chain operations", "domainList" : [ "enterprise-customer-support", "logistics", "transportation", "supply-chain-operations" ], "domainSpecificKnowledge" : [ "Enterprise customer support", "Logistics", "Transportation", "Supply chain operations" ], "specialRequirements" : "U. S. citizen or national, U. S. permanent resident, Lawfully admitted into the U. S. as refugee, Lawfully admitted into the U. S. as granted asylum, Open availability during scheduled on-call coverage", "outcomesObjectives" : "Enhance customer satisfaction", "qualificationsBasic" : "Bachelor's degree or 5+ years professional experience, Experience managing executive customer relationships, Experience in operational excellence, Experience in security compliance, Experience in distributed systems resiliency, 8+ years customer-facing roles, 5+ years leadership positions, Proven track record leading global customer support operations, Experience working shifts as needed", "qualificationsPreferred" : "Previous AWS Enterprise Support Concierge experience, Previous AWS Builders experience, Experience in logistics, Experience in supply chain operations, Experience with data analysis, Experience with business intelligence tools, Multi-lingual capabilities", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. As an Amazon LEO Enterprise Support Operations Manager, you will lead a team dedicated to delivering exceptional support experiences to our most strategic customers in the logistics and transportation space. This role focuses on providing white-glove support and driving operational excellence across enterprise customer engagements within the Amazon LEO ecosystem. Key job responsibilities • Lead and develop a team of Enterprise Support Concierge specialists, providing mentorship, career development, and performance management • Drive operational excellence and standardization in support delivery for Amazon LEO services and solutions • Build and maintain strategic relationships with stakeholders across the value chain • Partner with global peers to oversee the development and execution of support strategies for enterprise customers • Collaborate with Sales, Solutions Architecture, and Product teams to ensure seamless customer experience • Design and implement metrics and processes to enhance customer satisfaction • Manage high-priority escalations and critical situations • Lead continuous improvement initiatives across the support organization • Foster strong partnerships with cross-functional teams to optimize service delivery Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Basic Qualifications: - Bachelor's degree, or 5+ years of professional experience - Experience managing executive customer relationships and key business stakeholders - Experience in operational excellence, security compliance, and distributed systems resiliency - • 8+ years of experience in customer-facing roles, with 5+ years in leadership positions - • Proven track record of leading large-scale global customer support operations - Experience working shifts as needed (may have global response ownership requiring open availability during scheduled on-call coverage) Preferred Qualifications: - Previous AWS Enterprise Support Concierge / Builders experience - Experience in logistics, or supply chain operations - • Experience with data analysis and business intelligence tools - • Multi-lingual capabilities Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $125,100/year in our lowest geographic market up to $216,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Customer Experience Operations Manager, Amazon Leo Enterprise Customer Support at Amazon Kuiper Commercial Services LLC. Skills: Customer support operations, Enterprise customer support, Operational excellence. Lead and develop a team. Provide mentorship", "postedDate" : "2026-06-13T08:57:15.655", "createdAt" : "2026-06-13T08:57:15.655", "lastUpdated" : "2026-06-15T03:50:23.709", "ingestTimestamp" : "2026-06-13T08:57:15.655", "mongoId" : "693c2b8070f0b99d5843f82b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3138589/apply", "salaryAnnualMin" : 125100, "salaryAnnualMax" : 216300, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Business intelligence", "Leadership", "Mentorship", "Customer support operations", "Enterprise customer support", "Operational excellence", "Security compliance", "Distributed systems resiliency", "Logistics", "Transportation", "Supply chain operations" ], "skillCount" : 12, "jobCategory" : "customer-service", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "693c2b8970f0b99d5843fc49", "title" : "Sr. Supply Chain Manager, Amazon Air Speed & Yield Management", "company" : "Amazon. com Services LLC", "industry" : "Supply Chain/Transportation Management, Supply Chain Management, transportation and logistics", "salary" : { "min" : 103900.0, "max" : 181400.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, Washington, USA", "locations" : [ "Bellevue, Washington, USA" ], "timestamp" : "2026-06-15T02:15:48.283", "fingerprint" : "cf175f6722dbfb63becd8ee562d876a8784132539d1119329f88a8e177cd6c81", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3139153/apply", "externalId" : "0edce83a-6e68-4f2f-ba65-f7fe1a7fb03c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Tableau, SQL", "professionalSkills" : [ "Network planning", "Revenue management", "Process improvement", "Process standardization", "Data management", "Long term planning", "Strategic analysis", "Optimization models", "Logistics technology" ], "hardSkillsList" : [ "Data retrieval", "Data processing", "Data synthesis", "Ad hoc reporting", "Performance measurement", "Process design", "Process implementation", "Automation", "Standardization", "Modeling" ], "softSkillsList" : [ "Leadership", "Strategic thinking", "Methodical execution", "Influence", "Data synthesis", "Cross-functional team leadership", "Attention to detail", "Problem-solving" ], "hardSkills" : [ { "name" : "Data retrieval", "level" : "intermediate" }, { "name" : "Data processing", "level" : "intermediate" }, { "name" : "Data synthesis", "level" : "intermediate" }, { "name" : "Ad hoc reporting", "level" : "intermediate" }, { "name" : "Performance measurement", "level" : "intermediate" }, { "name" : "Process design", "level" : "intermediate" }, { "name" : "Process implementation", "level" : "intermediate" }, { "name" : "Automation", "level" : "intermediate" }, { "name" : "Standardization", "level" : "intermediate" }, { "name" : "Modeling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Strategic thinking" }, { "name" : "Methodical execution" }, { "name" : "Influence" }, { "name" : "Data synthesis" }, { "name" : "Cross-functional team leadership" }, { "name" : "Attention to detail" }, { "name" : "Problem-solving" } ], "majorSkills" : "Supply chain management, Network operations, Data analysis, Process optimization", "majorSkillsList" : [ "Supply chain management", "Network operations", "Data analysis", "Process optimization" ], "coreResponsibilities" : "Lead critical projects, Lead planning cycles, Ensure AIR achieves its core mission, Partner with internal AIR Product Managers, Partner with Research Scientists, Refine planning technology, Refine planning tools, Refine planning processes, Drive the future tech roadmap, Improve performance to plan, Identify key metrics, Measure key metrics, Manage key metrics, Promote process improvement, Standardize processes across all sites, Pull data from numerous databases, Report data from numerous databases, Perform ad hoc reporting, Perform ad hoc analysis, Participate in long term planning, Participate in modeling sessions, Design optimization models, Develop transformative solutions", "teamCollaboration" : "Cross-functional teams; Internal AIR Product Managers; Research Scientists", "projectManagementSkills" : [ "Program strategy", "End to end delivery" ], "domainKnowledge" : "Amazon supply chain; Commercial airline networks; North America AIR operations; Logistics technology", "domainList" : [ "amazon-supply-chain", "commercial-airline-networks", "north-america-air-operations", "logistics-technology" ], "domainSpecificKnowledge" : [ "Amazon supply chain", "Commercial airline networks", "North America AIR operations", "Logistics technology" ], "toolProficiency" : [ "Excel", "Tableau", "SQL" ], "communicationSkills" : "Written communications; Oral communications", "innovationCreativity" : "Innovative problem-solving; Transformative solutions", "problemSolvingSkills" : "Complex problem solving; Data-driven decision making", "specialRequirements" : "Travel up to 10%", "outcomesObjectives" : "Ensure AIR achieves its core mission; Enable faster deliver speeds; Lower cost for Amazon customers; Improve performance to plan", "qualificationsBasic" : "5+ years of supply chain experience, 5+ years owning program strategy, 5+ years end to end delivery, 5+ years communicating results to senior leadership, Experience using data and metrics to drive improvements, Experience implementing repeatable processes, Experience driving automation or standardization, Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field", "qualificationsPreferred" : "Advanced Microsoft Excel knowledge, Master's degree or MBA, Experience in complex problem solving, Experience working in a tight schedule environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Air is looking for a Senior Supply Chain Manager with excellent analytical and interpersonal skills along with strong record of delivering results to support our team in building the next stage of the Amazon Air network in North America. The team is comprised of leaders with in-depth experience of the Amazon supply chain and/or commercial airline networks who are passionate about taking the Amazon Air network to the next level and enable increasingly faster deliver speeds on more selection at lower cost for Amazon customers. If you seek this fast-paced Day One environment, come join the Amazon Air team. We are seeking candidates who have: - Ability to think strategically and execute methodically - Demonstrated ability to influence internal and external organizations to achieve corporate goals, including the ability to influence upward as necessary - Extensive experience in retrieving, processing and synthesizing data to drive critical business decisions - Ability to lead and develop cross-functional teams - High proficiency in written and oral communications - High attention to detail, including proven ability to manage competing priorities, simultaneously Key job responsibilities - Lead critical projects and planning cycles that power North America AIR operations to ensure AIR achieves its core mission of offering fast Prime shipments to customers - Partner with internal AIR Product Managers and Research Scientists to refine planning technology, tools, and processes, and drive the future tech roadmap for speed and revenue management - Improve performance to plan by identifying, measuring and managing key metrics related to Amazon Air. Promote process improvement and standardization of processes across all sites in the network. - Pull and report data from numerous databases (using Excel, Tableau, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as required - Participate in long term planning and modeling sessions - Travel up to 10% A day in the life Your day will be a blend of strategic analysis, cross-functional collaboration, and innovative problem-solving. You'll dive deep into data, design optimization models, and develop transformative solutions that reshape how packages move across our national air network, ensuring our planes are full of fast, high-value shipments. About the team We are the strategic architects behind Amazon Air's nationwide transportation network. Our team is dedicated to creating seamless, efficient delivery solutions that connect customers with the products they love. We're passionate about pushing the boundaries of logistics technology and continuously improving our network's performance. Basic Qualifications: - 5+ years of supply chain experience - 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience - Experience using data and metrics to determine and drive improvements - Experience implementing repeatable processes and driving automation or standardization - Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field Preferred Qualifications: - Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. - Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field - Experience in complex problem solving, and working in a tight schedule environment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $103,900/year in our lowest geographic market up to $181,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Sr. Supply Chain Manager, Amazon Air Speed & Yield Management at Amazon. com Services LLC. Skills: Supply chain management, Network operations, Data analysis, Process optimization. Lead critical projects. Lead planning cycles", "postedDate" : "2026-06-13T07:06:42.690", "createdAt" : "2026-06-13T07:06:42.690", "lastUpdated" : "2026-06-15T02:15:48.283", "ingestTimestamp" : "2026-06-13T07:06:42.690", "mongoId" : "693c2b8970f0b99d5843fc49", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3139153/apply", "salaryAnnualMin" : 103900, "salaryAnnualMax" : 181400, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data retrieval", "Data processing", "Data synthesis", "Ad hoc reporting", "Performance measurement", "Process design", "Process implementation", "Automation", "Standardization", "Modeling", "Leadership", "Strategic thinking", "Methodical execution", "Influence", "Cross-functional team leadership", "Attention to detail", "Problem-solving", "Supply chain management", "Network operations", "Data analysis", "Process optimization", "Network planning", "Revenue management", "Process improvement", "Process standardization", "Data management", "Long term planning", "Strategic analysis", "Optimization models", "Logistics technology", "Program strategy", "End to end delivery", "Amazon supply chain", "Commercial airline networks", "North America AIR operations", "Excel", "Tableau", "SQL" ], "skillCount" : 38, "jobCategory" : "data", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a305117f292fd229cef9692", "title" : "Brand Insights Manager", "industry" : "Analyst", "salary" : { "min" : 60000.0, "max" : 90000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Brand Insights Manager in Bulgaria, adjusted for mid-seniority and full-time employment." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T11:24:26.000", "fingerprint" : "98adda4b3ade60bc30f28596f41c6db91ad433fa663dd199c403f8914931cf4f", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/dbb19793-6b0d-4baa-91dc-735a64b40380/apply", "externalId" : "dbb19793-6b0d-4baa-91dc-735a64b40380", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "Excel", "professionalSkills" : [ "Data analytics", "Customer insights", "Consulting", "Data interpretation", "Brand performance", "Marketing strategy" ], "hardSkillsList" : [ "Quantitative analysis", "Qualitative understanding" ], "hardSkills" : [ { "name" : "Quantitative analysis", "level" : "intermediate" }, { "name" : "Qualitative understanding", "level" : "intermediate" } ], "majorSkills" : "Client presentations, Data storytelling, Client relationship management", "majorSkillsList" : [ "Client presentations", "Data storytelling", "Client relationship management" ], "coreResponsibilities" : "Own and manage a portfolio of client accounts, Ensure engagement, satisfaction, and long-term retention, Conduct regular reviews, Proactive communication with clients, Translate client goals into measurement frameworks, Translate client goals into reporting structures, Translate client goals into actionable insights, Deliver timely, high-quality reports, Deliver performance analyses, Highlight brand impact, Highlight trends, Highlight opportunities for optimization, Act as a trusted advisor to clients, Present insights and recommendations, Shape strategic marketing decisions, Shape communication decisions, Identify upsell opportunities, Identify cross-sell opportunities, Collaborate with sales teams, Support growth initiatives, Support renewals, Maintain accurate client records, Maintain reporting, Maintain documentation within CRM systems, Track account health, Track account risks, Collaborate with internal teams, Share customer feedback, Support product improvements, Contribute to new KPI development, Analyze qualitative data, Analyze quantitative data, Uncover trends, Uncover patterns, Uncover performance drivers", "teamCollaboration" : "Collaborate with sales teams; Collaborate with internal teams", "projectManagementSkills" : [ "Managing multiple projects" ], "domainKnowledge" : "Brand performance; Marketing strategy; Data interpretation", "domainList" : [ "brand-performance", "marketing-strategy", "data-interpretation" ], "domainSpecificKnowledge" : [ "Brand performance", "Marketing strategy", "Data interpretation" ], "toolProficiency" : [ "CRM systems" ], "communicationSkills" : "Client presentations; Storytelling", "documentationSkills" : "Reporting; Documentation", "continuousLearning" : "Learning and development support", "problemSolvingSkills" : "Data interpretation; Actionable recommendations", "qualificationsBasic" : "5+ years of experience in data analytics, 5+ years of experience in customer insights, 5+ years of experience in consulting, 5+ years of experience in data-driven client-facing role, Proficiency in Excel, Experience transforming data into clear, compelling insights and narratives, Proven ability to lead client presentations, Communicate complex findings through storytelling, Relationship-building skills, Stakeholder management skills, Ability to influence clients effectively, Ability to advise clients effectively, Experience managing multiple projects simultaneously, Comfortable working in a consultative, client-facing role, Ability to combine quantitative analysis with qualitative understanding, Deliver actionable recommendations", "qualificationsPreferred" : "Experience in a similar data-driven client-facing role", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own and manage a portfolio of client accounts, ensuring strong engagement, satisfaction, and long-term retention through regular reviews and proactive communication. Translate client marketing and communication goals into clear measurement frameworks, reporting structures, and actionable insights. Deliver timely, high-quality reports and performance analyses that highlight brand impact, trends, and opportunities for optimization. Act as a trusted advisor to clients, presenting insights and recommendations that shape strategic marketing and communication decisions. Identify upsell and cross-sell opportunities and collaborate with sales teams to support growth initiatives and renewals. Maintain accurate client records, reporting, and documentation within CRM systems while tracking account health and risks. Collaborate with internal teams to share customer feedback, support product improvements, and contribute to new KPI development. Analyze qualitative and quantitative data to uncover trends, patterns, and performance drivers across brand portfolios. Requirements: 5+ years of experience in data analytics, customer insights, consulting, or a similar data-driven client-facing role. Strong analytical skills with proficiency in Excel and experience transforming data into clear, compelling insights and narratives. Proven ability to lead client presentations and communicate complex findings through storytelling at multiple organizational levels. Strong relationship-building and stakeholder management skills, with the ability to influence and advise clients effectively. Experience managing multiple projects simultaneously in fast-paced and evolving environments. Strong curiosity and interest in brand performance, marketing strategy, and data interpretation. Ability to combine quantitative analysis with qualitative understanding to deliver actionable recommendations. Comfortable working in a consultative, client-facing role that blends analysis, strategy, and communication. Benefits: Competitive salary with performance-based compensation (varies by location and experience). Flexible remote work arrangements, with opportunities to collaborate internationally. Comprehensive health, dental, and vision insurance (based on location). Paid time off and holidays to support work-life balance. Learning and development support to encourage continuous growth and skill-building. Exposure to leading global brands in fashion, lifestyle, and beauty industries. Collaborative, people-first culture focused on autonomy, impact, and professional development. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Brand Insights Manager. Skills: Client presentations, Data storytelling, Client relationship management. Own and manage a portfolio of client accounts. Ensure engagement, satisfaction, and long-term retention", "postedDate" : "2026-06-15T15:48:25.672", "createdAt" : "2026-06-15T15:48:25.672", "lastUpdated" : "2026-06-16T11:24:26.000", "ingestTimestamp" : "2026-06-16T03:20:42.612", "mongoId" : "6a305117f292fd229cef9692", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Quantitative analysis", "Qualitative understanding", "Client presentations", "Data storytelling", "Client relationship management", "Data analytics", "Customer insights", "Consulting", "Data interpretation", "Brand performance", "Marketing strategy", "Managing multiple projects", "CRM systems" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.92 }, { "id" : "69fa212d4c40e2acd14f7b3a", "title" : "Sr. Product Manager, LATAM Customer Experience Improvement", "company" : "Amazon Servicos de Varejo do Brasil Ltda.", "industry" : "Project/Program/Product Management--Non-Tech, Product Management, no business category", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in Sao Paulo, Brazil, adjusted for the e-commerce industry and full-time onsite role." }, "location" : "Sao Paulo, Sao Paulo, BRA", "locations" : [ "Sao Paulo, Sao Paulo, BRA" ], "timestamp" : "2026-06-15T03:18:45.122", "fingerprint" : "7a98906333a30f0825737a2095f5f55e5d990afe7015e792b0240c954ab16f8d", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10411498/apply", "externalId" : "79b169f8-0c1f-4c20-82f6-4c66f8c45641", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sao Paulo", "state" : "Sao Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "Sao Paulo, Sao Paulo, Brazil", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Product strategy", "Roadmap definition", "Requirements definition", "Solution design", "Product delivery", "Feature delivery", "Tradeoffs analysis", "Program management", "Product marketing", "Business development", "Root cause analysis" ], "hardSkillsList" : [ "Data-driven decision making" ], "hardSkills" : [ { "name" : "Data-driven decision making", "level" : "intermediate" } ], "majorSkills" : "Product strategy, Customer experience, Roadmap development, Cross-functional leadership", "majorSkillsList" : [ "Product strategy", "Customer experience", "Roadmap development", "Cross-functional leadership" ], "coreResponsibilities" : "Own Mexico & Brazil product roadmap, Identify customer pain points, Define requirements, Design solutions, Launch products, Improve products continuously, Synthesize voice of customer signals, Identify experience gaps, Prioritize friction points, Build data-driven product roadmaps, Partner with cross-functional teams, Drive scalable solutions, Eliminate defects at root, Influence upstream product partners, Embed Mexico customer needs, Build mechanisms for visibility, Build real-time dashboards, Detect emerging issues, Enable rapid response, Write product requirements documents, Incorporate customer insights, Incorporate market context, Define local go-to-market strategies, Define and track metrics, Measure product success, Deliver quarterly product roadmap updates, Publish monthly performance reports, Analyze adoption, Analyze customer satisfaction, Analyze business impact, Serve as trusted advisor, Deliver quarterly business reviews, Perform root cause analysis, Make recommendations on resource allocation, Make recommendations on investment priorities", "teamCollaboration" : "Cross-functional teams; Local, regional, global teams; Product teams; Technical teams", "projectManagementSkills" : [ "Roadmap planning", "Prioritization" ], "domainKnowledge" : "Customer experience; Latin American markets; E-commerce; Retail; Customer service", "domainList" : [ "customer-experience", "latin-american-markets", "e-commerce", "retail", "customer-service" ], "domainSpecificKnowledge" : [ "Customer experience", "Latin American markets", "E-commerce", "Retail", "Customer service" ], "communicationSkills" : "Influence without authority", "documentationSkills" : "Write product requirements documents", "problemSolvingSkills" : "Solve complex problems; Identify product opportunities; Identify product barriers", "specialRequirements" : "Fluent in Spanish, Fluent in Portuguese", "outcomesObjectives" : "Drive measurable improvements in customer experience; Reduce contact volume; Improve customer satisfaction; Reduce costs", "qualificationsBasic" : "Bachelor's degree or equivalent, Experience owning/driving roadmap strategy, Experience with end to end product delivery, Experience with feature delivery and tradeoffs, Experience in product or program management, Experience in product marketing, Experience in business development, Experience in technology", "qualificationsPreferred" : "Experience in influencing senior leadership, Experience working across functional teams, Experience with senior stakeholders, Familiarity with Latin American market dynamics, Familiarity with customer behaviors, Familiarity with payment ecosystems, Experience in e-commerce product domains, Experience in retail product domains, Experience in customer service product domains", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world's brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity. The Sr. Product Manager, LATAM Customer Experience, is a core member of Amazon's Customer Experience Improvements (CXI) team within Customer Service (CS). This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and deliver product solutions across some of the fastest-growing markets in the world. A successful candidate will have experience owning product strategy end-to-end, translating customer pain points into scalable solutions, and driving large cross-functional initiatives forward. They will have a strong bias toward data-driven decision-making and an innate ability to connect product metrics to customer and business outcomes. Based in Sao Paulo City, this leader will have direct access to local customers, operations teams, and market dynamics—enabling them to identify product opportunities and barriers that remote teams cannot effectively address. You will need to be highly collaborative, fluent in Spanish, Portugese and able to influence without authority across local, regional, and global teams. Key job responsibilities - Own both Mexico & Brazil product roadmap end-to-end, from customer pain point identification through requirements definition, solution design, launch, and continuous improvement across the entire purchase journey; - Synthesize voice of customer signals—including customer contacts, returns, behavioral data, and satisfaction metrics—to identify experience gaps, prioritize friction points, and build data-driven product roadmaps that drive measurable improvements in customer trust; - Partner with cross-functional teams across Amazon Stores—including product, operations, customer service, payments, identity, and retail—at local, regional, and global levels to drive scalable solutions that eliminate defects at root cause; - Influence upstream product partners where CXI does not directly own the technology, using customer data and business impact to embed Mexico customer needs into regional and worldwide product roadmaps; - Build mechanisms and real-time dashboards that provide visibility into product performance, detect emerging issues before they scale, and enable rapid response to customer experience degradation; - Write product requirements documents that incorporate Brazil & Mexico-specific customer insights, market context, and local go-to-market strategies with defined success metrics; - Define and track metrics to measure product success, including customer experience KPIs, financial impact, conversion improvements, and contact reduction across priority journey segments; - Deliver quarterly product roadmap updates with clear prioritization based on customer impact and business value, and publish monthly performance reports analyzing adoption, customer satisfaction, and key business metrics; - Serve as a trusted advisor to leadership on Mexico customer experience strategy, delivering quarterly business reviews, root cause analysis, and recommendations on resource allocation and investment priorities. A day in the life You arrive at GRU10 with a curious mindset. You dive into customer contact data, review Portugese and Spanish-language customer anecdotes, and walk the Mexico & Brazil store to surface hidden friction points that drive contacts and concessions. You build well-documented, data-driven product requirements grounded in local market insights. You bring these requirements to product and technical teams—locally and globally—to influence prioritization and drive solutions. You measure the impact of launched improvements, connecting product changes to customer satisfaction gains and cost reduction. About the team The CXI team sits within Amazon Customer Service. Our mission is to relentlessly advocate for customers and eliminate defects that affect their experience while shopping on Amazon Stores. We use data, customer anecdotes, process expertise, and cross-functional collaboration to improve the customer experience across every market we serve. Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Basic Qualifications: - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience in product or program management, product marketing, business development or technology Preferred Qualifications: - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders - Familiarity with Latin American market dynamics, customer behaviors, and payment ecosystems - Experience in e-commerce, retail, or customer service product domains Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr. Product Manager, LATAM Customer Experience Improvement at Amazon Servicos de Varejo do Brasil Ltda.. Skills: Product strategy, Customer experience, Roadmap development, Cross-functional leadership. Own Mexico & Brazil product roadmap. Identify customer pain points", "postedDate" : "2026-06-13T19:13:56.979", "createdAt" : "2026-06-13T19:13:56.979", "lastUpdated" : "2026-06-15T03:18:45.122", "ingestTimestamp" : "2026-06-13T19:13:56.979", "mongoId" : "69fa212d4c40e2acd14f7b3a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10411498/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data-driven decision making", "Product strategy", "Customer experience", "Roadmap development", "Cross-functional leadership", "Roadmap definition", "Requirements definition", "Solution design", "Product delivery", "Feature delivery", "Tradeoffs analysis", "Program management", "Product marketing", "Business development", "Root cause analysis", "Roadmap planning", "Prioritization", "Latin American markets", "E-commerce", "Retail", "Customer service" ], "skillCount" : 21, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "69fa212d4c40e2acd14f7b69", "title" : "Sr. Program Manager, Customer Experience Improvement", "company" : "Amazon UK Services Ltd.", "industry" : "Customer Service, Program Management, amazon customer service", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Program Manager in London, adjusted for the e-commerce industry and large company size." }, "location" : "London, England, GBR", "locations" : [ "London, England, GBR" ], "timestamp" : "2026-06-15T02:53:10.161", "fingerprint" : "c73d05e1a561801b962312eaa21e918da379606bea36c608ed086996b6ab74da", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10411404/apply", "externalId" : "d4cfa680-431e-40ca-a1b8-00862933c011", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Customer experience" ], "hardSkillsList" : [ "Data analysis", "Program management", "Roadmap development" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Program management", "level" : "intermediate" }, { "name" : "Roadmap development", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer Experience Improvement, Program Management, Roadmap Strategy", "majorSkillsList" : [ "Customer Experience Improvement", "Program Management", "Roadmap Strategy" ], "coreResponsibilities" : "Drive expansion and management of Pan-EU roadmap, Define areas of focus/opportunity supported by analysis, Develop solutions, Identify owners, Set delivery/completion dates, Set up mechanisms to ensure programs are on, Proactively identify and resolve issues that affect customer, Build relationships across Amazon teams, Operate drive programs end-to-end, Improve customer experience at scale across EU, Communicate clear and concise expectations and requirements, Adapt communication to multi-country stakeholders, Present well-reasoned and data-driven proposals, Lead customer experience workstreams, Eliminate sources of friction, Create scalable mechanisms to work across cross-functional teams, Drive organizational change, Establish data-driven approaches to detect issues, Surface customer pain points, Drive upstream action across organizations, Understand how AI is reshaping CX product architectures, Apply AI to enable faster learning cycles, Influence strategic direction, Influence customer adoption decisions, Influence engineering and business approach, Influence vendors, partners, and organization priorities, Influence senior leaders to prioritize and address systemic, Advocate for customers in product, design, and operational, Deliver measurable outcomes aligned with organizational goals, Write and present clear narratives to drive alignment, Coach and develop high-performing teams, Create leadership opportunities", "teamCollaboration" : "Cross-functional teams; Senior EU leadership forums; Business and technology teams; Multi-country stakeholders", "projectManagementSkills" : [ "Program management", "Roadmap development" ], "domainKnowledge" : "Customer experience; EU marketplaces; Country-specific market dynamics", "domainList" : [ "customer-experience", "eu-marketplaces", "country-specific-market-dynamics" ], "domainSpecificKnowledge" : [ "Customer experience", "EU marketplaces", "Country-specific market dynamics" ], "communicationSkills" : "Executive presentations; Verbal communication; Written communication", "innovationCreativity" : "Innovative customer solutions", "problemSolvingSkills" : "Root cause analysis; Issue resolution; Data-driven decision making", "outcomesObjectives" : "Deliver measurable outcomes aligned with organizational goals", "qualificationsBasic" : "Experience using data and metrics to determine and drive improvements, Experience owning program strategy, end to end delivery, and communicating results to senior leadership, Experience in program or project management, Native or Fluent Spanish speaker", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time. We are looking for a customer-obsessed Senior Program Manager to join us in the EU Customer Experience Improvement org within Customer Service. You will be a part of the EU team of program managers, product managers, business analysts, and business intelligence engineers who dig deep into customer friction, trace it back to its source, and drive upstream and downstream product and programmatic improvements to improve CX. You and your team will own the roadmap of EU strategic initiatives while also responding to emerging issues that need immediate attention. Key job responsibilities - Drive the expansion and management of a strategic Pan-EU roadmap involving unique and innovative customer solutions, accounting for country-specific market dynamics and customer expectations. - Define areas of focus/opportunity supported by analysis, develop solutions, identify owners, set delivery/completion dates, and set up mechanisms to ensure programs are on track across EU marketplaces. - Proactively identify and resolve issues that affect customer experience across EU stores, including defects that drive customer contacts and concessions, and may impair the team's ability to meet strategic, product, and technical goals. - Actively build relationships across Amazon teams — including EU Retail, Transportation, Supply Chain, AMZL, Product, Finance, Legal, and Engineering — to deliver on your roadmap. - Operate autonomously; drive programs end-to-end including business goals, technical solutions, and contact reduction initiatives to improve customer experience at scale across EU. - Communicate clear and concise expectations and requirements with business and technology teams, adapting communication to multi-country stakeholders and senior EU leadership forums. - Present well-reasoned and data-driven proposals in both verbal and written form, including documents for EU VP-level leadership reviews. A day in the life - Lead customer experience workstreams by proactively identifying and eliminating sources of friction. - Create scalable mechanisms to work across cross-functional teams and drive organizational change. - Establish data-driven approaches to detect issues, surface customer pain points and drive upstream action across organizations. - Understand how AI is reshaping CX product architectures, product development and customer workflows; apply AI to enable faster learning cycles, accelerate development, make better decisions and unlock new forms of innovation - Influence strategic direction, customer adoption decisions, engineering and business approach (internally and externally if applicable), vendors, partners, and organization priorities. - Influence senior leaders to prioritize and address systemic customer experience issues through high-quality analytics and communication. - Advocate for customers in product, design, and operational decisions across organizations. - Deliver measurable outcomes aligned with organizational goals. - Write and present clear narratives to drive alignment and decision-making. - Coach and develop high-performing teams while creating leadership opportunities. Basic Qualifications: - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in program or project management - Native or Fluent Spanish speaker Preferred Qualifications: - Experience leading process improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr. Program Manager, Customer Experience Improvement at Amazon UK Services Ltd.. Skills: Customer Experience Improvement, Program Management, Roadmap Strategy. Drive expansion and management of Pan-EU roadmap. Define areas of focus/opportunity supported by analysis", "postedDate" : "2026-06-13T03:53:07.556", "createdAt" : "2026-06-13T03:53:07.556", "lastUpdated" : "2026-06-15T02:53:10.161", "ingestTimestamp" : "2026-06-13T03:53:07.556", "mongoId" : "69fa212d4c40e2acd14f7b69", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10411404/apply", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Program management", "Roadmap development", "Leadership", "Customer Experience Improvement", "Program Management", "Roadmap Strategy", "Customer experience", "EU marketplaces", "Country-specific market dynamics" ], "skillCount" : 10, "jobCategory" : "customer-service", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a305649f292fd229cf26db1", "title" : "Prime Air Sr. Maintenance Technician", "company" : "Amazon. com Services LLC", "industry" : "Facilities, Maintenance, Real Estate, Aerospace Maint Technician, Retail", "salary" : { "min" : 23.0, "max" : 41.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Matteson, Illinois, USA", "locations" : [ "Matteson, Illinois, USA" ], "timestamp" : "2026-06-16T06:42:26.948", "fingerprint" : "407c5e82b42c20cd07439da91dc49c6ea8def59906911cc2e3db894dd1e84db1", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10448839/apply", "externalId" : "c28d2a81-6ca1-419a-95e6-a70929f3e63b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Matteson", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.5098320,-87.7392670" } ], "locationText" : "Matteson, Illinois, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Electrical systems, Mechanical systems, Hydraulic systems, Pneumatic systems, Maintenance software, Microsoft Office Suite, Robotics, Automation systems", "professionalSkills" : [ "Troubleshooting", "Preventative maintenance", "Predictive maintenance", "Lean Manufacturing" ], "hardSkillsList" : [ "Electrical troubleshooting", "Mechanical troubleshooting", "Hydraulic troubleshooting", "Pneumatic troubleshooting", "Maintenance planning", "Predictive analysis" ], "hardSkills" : [ { "name" : "Electrical troubleshooting", "level" : "intermediate" }, { "name" : "Mechanical troubleshooting", "level" : "intermediate" }, { "name" : "Hydraulic troubleshooting", "level" : "intermediate" }, { "name" : "Pneumatic troubleshooting", "level" : "intermediate" }, { "name" : "Maintenance planning", "level" : "intermediate" }, { "name" : "Predictive analysis", "level" : "intermediate" } ], "majorSkills" : "Maintenance Technician, Leadership, Systems troubleshooting", "majorSkillsList" : [ "Maintenance Technician", "Leadership", "Systems troubleshooting" ], "coreResponsibilities" : "Perform maintenance on equipment, Troubleshoot equipment issues, Perform preventative maintenance, Perform predictive maintenance, Lead maintenance technicians, Train maintenance technicians, Manage maintenance schedules, Maintain maintenance records, Ensure safety compliance, Improve maintenance processes", "teamCollaboration" : "Maintenance teams; Operations teams; Engineering teams", "projectManagementSkills" : [ "Maintenance scheduling", "Project coordination" ], "domainKnowledge" : "Electrical systems; Mechanical systems; Hydraulic systems; Pneumatic systems; Aviation maintenance; Robotics; Automation systems; Lean Manufacturing", "domainList" : [ "electrical-systems", "mechanical-systems", "hydraulic-systems", "pneumatic-systems", "aviation-maintenance", "robotics", "automation-systems", "lean-manufacturing" ], "domainSpecificKnowledge" : [ "Electrical systems", "Mechanical systems", "Hydraulic systems", "Pneumatic systems", "Aviation maintenance", "Robotics", "Automation systems", "Lean Manufacturing" ], "toolProficiency" : [ "Maintenance software", "Microsoft Office Suite" ], "communicationSkills" : "Technical reporting; Team communication", "documentationSkills" : "Maintenance records; Technical reports", "continuousLearning" : "On-the-job training; Professional development", "innovationCreativity" : "Process improvement", "problemSolvingSkills" : "Troubleshooting; Root cause analysis; Analytical thinking", "specialRequirements" : "On-call rotation", "outcomesObjectives" : "Minimize equipment downtime; Improve equipment reliability; Ensure operational efficiency; Maintain safety standards", "qualificationsBasic" : "5+ years of experience in maintenance, 3+ years of experience in a leadership role, Experience with electrical systems, Experience with mechanical systems, Experience with hydraulic systems, Experience with pneumatic systems, Experience with troubleshooting, Experience with preventative maintenance, Experience with predictive maintenance, Experience with maintenance software, Experience with Microsoft Office Suite, High school diploma or GED", "qualificationsPreferred" : "Associate's degree in a technical field, Experience with aviation maintenance, Experience with robotics, Experience with automation systems, Experience with Lean Manufacturing principles", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams oAllf hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos) If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Prime Air is seeking an experienced Sr. Repair Technician who combines technical skills with a passion for maintaining machinery and aircraft. This person is responsible for all drone maintenance and routine service at the commercial operation location, ensuring the aircraft conforms to design, and is in safe operating conditions. This candidate is expected to work closely with engineering, flight operations, and other Prime Air teams to deliver on their assigned responsibilities. In addition, the Sr. Repair Technician is responsible for the training and qualification of the Repair Technician team at the commercial operation site. This individual should possess strong analytical skills, be a self-starter, and work well independently. Key job responsibilities • Drive time-based and condition-based maintenance activities • Own fleet performance metrics • Verify adherence to FAA regulations and Prime Air directives and processes • Manage fleet spare parts and inventory • Train and and mentor other Repair Technicians • Assign shift roster and oversee Repair Technicians • Demonstrate proactive safety mindset in ambiguous situations • Follow detailed instructions outlined in technical manuals This role requires the ability to carry/lift up to 50 lbs, stand / walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend and reach. This role requires the ability to work any shift, including nights, weekends, and holidays. This role requires travel, up to 25% of the time. Export Control License This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. This position may be subject to Department of Transportation (DOT) drug and alcohol testing if conducting safety sensitive functions as defined by the FAA. Federal law also requires Amazon to determine an applicant's DOT drug and/or alcohol testing history prior to hiring him/her into a position that would require them to conduct safety sensitive functions as defined by the FAA. Basic Qualifications: - 2+ years of mechanical and electrical integration or assembly experience - Experience guiding, training and mentoring others - Experience with common business applications and tools (i.e. Microsoft Office, ie. Word, Excel, etc.) - Can carry/lift up to 50 lbs, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach - Travel up to 25% of the time - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can show a demonstrated record of good attendance and the ability to consistently arrive on time for scheduled shifts - Can work in an environment where the noise level varies and is subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments Preferred Qualifications: - 2+ years of aviation industry experience - Experience in installing sub-assemblies and assemblies while working to drawings or CAD files - Experience in business communication skills - Experience in Robotics and Manufacturing engineering Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, IL, Matteson - 23.00 - 41.00 USD hourly USA, IL, Matteson - 40.00 - 40.00 USD hourly", "summaryDescription" : "Prime Air Sr. Maintenance Technician at Amazon. com Services LLC. Skills: Maintenance Technician, Leadership, Systems troubleshooting. Perform maintenance on equipment. Troubleshoot equipment issues", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-15T22:01:12.044", "lastUpdated" : "2026-06-16T06:42:26.948", "ingestTimestamp" : "2026-06-15T22:01:12.044", "mongoId" : "6a305649f292fd229cf26db1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10448839/apply", "salaryAnnualMin" : 47840, "salaryAnnualMax" : 85280, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Electrical troubleshooting", "Mechanical troubleshooting", "Hydraulic troubleshooting", "Pneumatic troubleshooting", "Maintenance planning", "Predictive analysis", "Maintenance Technician", "Leadership", "Systems troubleshooting", "Troubleshooting", "Preventative maintenance", "Predictive maintenance", "Lean Manufacturing", "Maintenance scheduling", "Project coordination", "Electrical systems", "Mechanical systems", "Hydraulic systems", "Pneumatic systems", "Aviation maintenance", "Robotics", "Automation systems", "Maintenance software", "Microsoft Office Suite" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c650374d8ee00a08fc320", "title" : "Customer Experience (CX) Manager", "company" : "Bet-David Consulting", "industry" : "Consulting", "salary" : { "min" : 95000.0, "max" : 135000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager-level Customer Experience Manager in Fort Lauderdale, United States, adjusted for the consulting industry and company size." }, "location" : "Fort Lauderdale, FL", "locations" : [ "Fort Lauderdale, FL" ], "timestamp" : "2026-06-16T01:24:52.491", "fingerprint" : "02b7ef5e305408aa9dad0aaeb9940dff823915fcbfe9398df240b9c583d455eb", "source" : "jazzhr", "language" : "en", "externalId" : "z886IblKZG", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fort Lauderdale", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "26.1223084,-80.1433786" } ], "locationText" : "Fort Lauderdale, Florida, United States", "experienceLevel" : "Manager", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "remoteFriendly" : false, "summaryDescription" : "Customer Experience (CX) Manager at Bet-David Consulting. Focus on customer relationships. Focus on customer retention", "createdAt" : "2026-06-14T20:42:24.726", "lastUpdated" : "2026-06-16T01:24:52.491", "ingestTimestamp" : "2026-06-14T20:42:24.726", "mongoId" : "6a2c650374d8ee00a08fc320", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 135000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cf9a574d8ee00a0a9b4bb", "title" : "Customer Experience - Enablement Manager", "company" : "Lightspeed", "industry" : "Sales", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Manager in the SaaS industry in Berlin, Germany, with adjustments for seniority and company size." }, "location" : "Berlin", "locations" : [ "Berlin" ], "certifications" : [ "Role-specific certifications" ], "timestamp" : "2026-06-15T08:37:59.562", "fingerprint" : "1604c0a9ce5488346fae4ac263977d2f48482283f6b5f8b74f0e8075c50fe83d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/lightspeedhq/dfa34869-6196-4725-9eee-d14fbe26dc81/application", "externalId" : "dfa34869-6196-4725-9eee-d14fbe26dc81", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.5173885,13.3951309" }, { "city" : "Ghent", "country" : "Belgium", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.0538286,3.7250121" } ], "locationText" : "Berlin, Germany; Ghent, Belgium", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer Success", "Customer Retention", "Customer Satisfaction", "Value Realization", "Training Design", "Training Development", "Training Implementation", "Training Measurement", "Onboarding Training", "Upskilling Programs", "Group Training", "Cross-functional Collaboration", "Content Relevance", "Organizational Goals Alignment", "Feedback Implementation", "Program Enhancement", "Knowledge Retention", "Certification Success", "Skill Application", "Manager Feedback" ], "hardSkillsList" : [ "Role-specific certifications", "Training programs", "Learning methods", "Online tests", "Role-playing exercises", "Job simulations", "Cohort-based training", "Individual training", "Group sessions", "Workshops", "One-on-one coaching", "Subject matter experts", "Functional leaders", "Stakeholders", "Training content", "Training modules", "Knowledge retention", "Certification success rates", "Real-world application", "Monthly reports", "New hire onboarding", "Expansion conversations", "SPIN framework", "System training", "Workflows", "Pipeline management", "Product launches", "Client positioning", "Practical labs", "Hands-on practice", "Expansion Expert program", "Regional nuance", "EMEA alignment", "Business outcomes", "Role-specific KPIs", "Expansion NRR", "Opportunity count", "Closed won rate", "Upsell rate", "Payments penetration", "Program impact", "Onboarding programs", "Upskilling programs", "Bootcamp training", "Training formats", "Live workshops", "Self-paced courses", "Data-driven adjustments", "Learner engagement", "Customer-centric roles", "Customer journey impact", "Learning environment", "Learning management systems", "Digital tools", "Training tracking", "Analytical mindset", "Training outcomes measurement" ], "softSkillsList" : [ "Engaging Facilitator" ], "hardSkills" : [ { "name" : "Role-specific certifications", "level" : "intermediate" }, { "name" : "Training programs", "level" : "intermediate" }, { "name" : "Learning methods", "level" : "intermediate" }, { "name" : "Online tests", "level" : "intermediate" }, { "name" : "Role-playing exercises", "level" : "intermediate" }, { "name" : "Job simulations", "level" : "intermediate" }, { "name" : "Cohort-based training", "level" : "intermediate" }, { "name" : "Individual training", "level" : "intermediate" }, { "name" : "Group sessions", "level" : "intermediate" }, { "name" : "Workshops", "level" : "intermediate" }, { "name" : "One-on-one coaching", "level" : "intermediate" }, { "name" : "Subject matter experts", "level" : "intermediate" }, { "name" : "Functional leaders", "level" : "intermediate" }, { "name" : "Stakeholders", "level" : "intermediate" }, { "name" : "Training content", "level" : "intermediate" }, { "name" : "Training modules", "level" : "intermediate" }, { "name" : "Knowledge retention", "level" : "intermediate" }, { "name" : "Certification success rates", "level" : "intermediate" }, { "name" : "Real-world application", "level" : "intermediate" }, { "name" : "Monthly reports", "level" : "intermediate" }, { "name" : "New hire onboarding", "level" : "intermediate" }, { "name" : "Expansion conversations", "level" : "intermediate" }, { "name" : "SPIN framework", "level" : "intermediate" }, { "name" : "System training", "level" : "intermediate" }, { "name" : "Workflows", "level" : "intermediate" }, { "name" : "Pipeline management", "level" : "intermediate" }, { "name" : "Product launches", "level" : "intermediate" }, { "name" : "Client positioning", "level" : "intermediate" }, { "name" : "Practical labs", "level" : "intermediate" }, { "name" : "Hands-on practice", "level" : "intermediate" }, { "name" : "Expansion Expert program", "level" : "intermediate" }, { "name" : "Regional nuance", "level" : "intermediate" }, { "name" : "EMEA alignment", "level" : "intermediate" }, { "name" : "Business outcomes", "level" : "intermediate" }, { "name" : "Role-specific KPIs", "level" : "intermediate" }, { "name" : "Expansion NRR", "level" : "intermediate" }, { "name" : "Opportunity count", "level" : "intermediate" }, { "name" : "Closed won rate", "level" : "intermediate" }, { "name" : "Upsell rate", "level" : "intermediate" }, { "name" : "Payments penetration", "level" : "intermediate" }, { "name" : "Program impact", "level" : "intermediate" }, { "name" : "Onboarding programs", "level" : "intermediate" }, { "name" : "Upskilling programs", "level" : "intermediate" }, { "name" : "Bootcamp training", "level" : "intermediate" }, { "name" : "Training formats", "level" : "intermediate" }, { "name" : "Live workshops", "level" : "intermediate" }, { "name" : "Self-paced courses", "level" : "intermediate" }, { "name" : "Data-driven adjustments", "level" : "intermediate" }, { "name" : "Learner engagement", "level" : "intermediate" }, { "name" : "Customer-centric roles", "level" : "intermediate" }, { "name" : "Customer journey impact", "level" : "intermediate" }, { "name" : "Learning environment", "level" : "intermediate" }, { "name" : "Learning management systems", "level" : "intermediate" }, { "name" : "Digital tools", "level" : "intermediate" }, { "name" : "Training tracking", "level" : "intermediate" }, { "name" : "Analytical mindset", "level" : "intermediate" }, { "name" : "Training outcomes measurement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Engaging Facilitator" } ], "majorSkills" : "Customer Enablement, Training Delivery, Curriculum Development", "majorSkillsList" : [ "Customer Enablement", "Training Delivery", "Curriculum Development" ], "coreResponsibilities" : "Execute new hire training programs, Develop tailored training programs, Deliver upskilling programs, Facilitate group training, Collaborate cross-functionally, Continuously improve programs, Track training effectiveness, Prepare monthly reports, Strengthen AM confidence, Define expansion conversation framework, Provide system training, Create product launch template, Offer practical labs, Support Expansion Expert program, Include regional nuance", "teamCollaboration" : "Cross-functional stakeholders; Subject matter experts; Functional leaders", "domainKnowledge" : "Customer Experience; Revenue Enablement; Expansion Team; Account Management; Customer Organization; Sales Enablement; Customer Journey; Commerce Platform; Retail; Hospitality; Golf Businesses", "domainList" : [ "customer-experience", "revenue-enablement", "expansion-team", "account-management", "customer-organization", "sales-enablement", "customer-journey", "commerce-platform", "retail", "hospitality", "golf-businesses" ], "domainSpecificKnowledge" : [ "Customer Experience", "Revenue Enablement", "Expansion Team", "Account Management", "Customer Organization", "Sales Enablement", "Customer Journey", "Commerce Platform", "Retail", "Hospitality", "Golf Businesses" ], "toolProficiency" : [ "Learning management systems", "Digital tools" ], "communicationSkills" : "Excellent communication", "problemSolvingSkills" : "Analytical Mindset", "specialRequirements" : "Native speaker of the region", "outcomesObjectives" : "Certification success rate; Onboarding completion rate; Participant satisfaction score; Knowledge retention and application; Training quality and engagement; Influence role-specific KPIs; Improve training programs", "qualificationsBasic" : "3+ years experience, Native speaker of the region", "qualificationsPreferred" : "Customer Experience environment experience, Customer-facing environment experience", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "CX [EXPANSION] ENABLEMENT MANAGER Location: Berlin, Ghent This role requires being a native speaker of the region to ensure full linguistic and cultural fluency. PURPOSE OF THE ROLE Part of the Revenue [GTM] Enablement Team, reporting to Manager, Revenue Enablement, in this role you will be leading the design, development, implementation and measurement of training initiatives for both new hires and current team members in the Customers Organization with a key focus on the the Expansion Team, consisting of 50+ Account Managers, ensuring they are equipped with the skills and certifications needed to deliver outstanding customer experiences. This role offers a unique opportunity to impact our customers by enhancing the capabilities of our internal front-line teams. KEY RESPONSIBILITIES Generic responsibilities: - Execute New Hire Training Programs: Lead onboarding training to ensure new hires are fully prepared to pass role-specific certifications and begin delivering value quickly. Training programs cover the competencies, skills and processes required to succeed in the roles. - Develop Tailored Training Programs: Create live and self-paced training modules, incorporating diverse learning methods such as online tests, role-playing exercises, and job simulations. - Deliver Upskilling Programs: Conduct bootcamps, cohort-based and individual training to certify existing team members on updated standards and certifications, ensuring all staff are aligned with current and evolving best practices. - Facilitate Group Training: Engage new and current team members with group sessions, workshops, and one-on-one coaching sessions, adjusting for different learning styles and needs. - Collaborate Cross-Functionally: Partner with subject matter experts, functional leaders, and other stakeholders to ensure training content is relevant and aligned with organizational goals. - Continuously Improve Programs: Gather feedback and implement enhancements to training modules, keeping content fresh, engaging, and impactful for both new and existing team members. - Track Training Effectiveness: Monitor training impact by measuring knowledge retention, certification success rates, and real-world application, continually refining programs for optimal results. Prepare and present monthly reports on new hire onboarding progress and other training initiatives Specific responsibilities: - Strengthen AM confidence with clear, accessible content that supports both retention and growth. - Define a simple, repeatable framework for expansion conversations (e.g., using SPIN as the base), so AMs can plug in any product or offer and follow a consistent approach. - Provide system training and workflows so AMs know exactly where to find data, how to prep for conversations, and how to manage their pipeline. - Create an easy-to-use template for new product launches, helping AMs understand the value, key talking points, and how to position it with clients. - Offer practical “labs” or hands-on practice that AMs can access anytime to build confidence. - Support the Expansion Expert program with aligned, focused enablement. - Include regional nuance while still building a shared way of working across EMEA. KPI'S Enablement Outputs related: - Certification Success Rate: High pass rates for new hires and current team members on role-specific certifications. - Onboarding Completion Rate: Ensuring new hires complete all training and are certified within expected timelines. - Participant Satisfaction Score: High feedback scores reflecting relevance and quality of training programs. - Knowledge Retention and Application: Evidence of skill application in daily work through follow-up evaluations and manager feedback. - Training Quality and Engagement: Regular improvements to training materials based on feedback, resulting in increased engagement and knowledge retention. Business Outcomes related: - Influence role-specific KPIs, such as: expansion NRR, #opportunities, closed won rate on upsell, payments penetration, etc.—to measure program impact and progress against goals. EXPERIENCE - Proven [3+] experience in a training, coaching, or learning and development role, ideally within a Customer Experience or Customer-facing environment. - Strong familiarity with onboarding and upskilling programs, including cohort-based and bootcamp training models. - Experience developing and delivering various training formats, from live workshops to self-paced online courses. - Demonstrated ability to track training effectiveness and make data-driven adjustments. - Excellent communication skills with the ability to engage learners of all levels. ATTRIBUTES & SKILLS What will help you kick ass in this role? - Customer-Centric: Deep understanding of customer-focused roles and their impact on the customer journey. - Engaging Facilitator: Skilled at creating an interactive, positive learning environment that motivates and inspires. - Adaptable and Flexible: Able to pivot training methods and content to meet the evolving needs of a dynamic organization. - Tech-Savvy: Comfortable with using learning management systems (LMS) and digital tools to create, deliver, and track training programs. - Analytical Mindset: Able to assess and measure training outcomes, driving continuous improvement. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. ", "summaryDescription" : "Customer Experience - Enablement Manager at Lightspeed. Skills: Customer Enablement, Training Delivery, Curriculum Development. Execute new hire training programs. Develop tailored training programs", "createdAt" : "2026-06-14T04:32:27.038", "lastUpdated" : "2026-06-15T08:37:59.562", "ingestTimestamp" : "2026-06-14T04:32:27.038", "mongoId" : "6a2cf9a574d8ee00a0a9b4bb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Role-specific certifications", "Training programs", "Learning methods", "Online tests", "Role-playing exercises", "Job simulations", "Cohort-based training", "Individual training", "Group sessions", "Workshops", "One-on-one coaching", "Subject matter experts", "Functional leaders", "Stakeholders", "Training content", "Training modules", "Knowledge retention", "Certification success rates", "Real-world application", "Monthly reports", "New hire onboarding", "Expansion conversations", "SPIN framework", "System training", "Workflows", "Pipeline management", "Product launches", "Client positioning", "Practical labs", "Hands-on practice", "Expansion Expert program", "Regional nuance", "EMEA alignment", "Business outcomes", "Role-specific KPIs", "Expansion NRR", "Opportunity count", "Closed won rate", "Upsell rate", "Payments penetration", "Program impact", "Onboarding programs", "Upskilling programs", "Bootcamp training", "Training formats", "Live workshops", "Self-paced courses", "Data-driven adjustments", "Learner engagement", "Customer-centric roles", "Customer journey impact", "Learning environment", "Learning management systems", "Digital tools", "Training tracking", "Analytical mindset", "Training outcomes measurement", "Engaging Facilitator", "Customer Enablement", "Training Delivery", "Curriculum Development", "Customer Success", "Customer Retention", "Customer Satisfaction", "Value Realization", "Training Design", "Training Development", "Training Implementation", "Training Measurement", "Onboarding Training", "Upskilling Programs", "Group Training", "Cross-functional Collaboration", "Content Relevance", "Organizational Goals Alignment", "Feedback Implementation", "Program Enhancement", "Knowledge Retention", "Certification Success", "Skill Application", "Manager Feedback", "Customer Experience", "Revenue Enablement", "Expansion Team", "Account Management", "Customer Organization", "Sales Enablement", "Customer Journey", "Commerce Platform", "Retail", "Hospitality", "Golf Businesses" ], "skillCount" : 92, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305649f292fd229cf26dc2", "title" : "Prime Air Sr. Maintenance Technician", "company" : "Amazon. com Services LLC", "industry" : "Facilities, Maintenance, Real Estate, Aerospace Maint Technician, Retail", "salary" : { "min" : 23.0, "max" : 41.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Markham, Illinois, USA", "locations" : [ "Markham, Illinois, USA" ], "timestamp" : "2026-06-16T09:18:08.658", "fingerprint" : "3bb5a1502910cbda19121deef241ad3c3f9f7956c0163fb97af7e4a02eb9df52", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10448837/apply", "externalId" : "cba37341-c703-47a4-a6ef-812f14ccdeae", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Markham", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.5936453,-87.6947699" } ], "locationText" : "Markham, Illinois, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "workSiteFlexibility" : "onsite", "rawDescription" : "Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams oAllf hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos) If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Prime Air is seeking an experienced Sr. Repair Technician who combines technical skills with a passion for maintaining machinery and aircraft. This person is responsible for all drone maintenance and routine service at the commercial operation location, ensuring the aircraft conforms to design, and is in safe operating conditions. This candidate is expected to work closely with engineering, flight operations, and other Prime Air teams to deliver on their assigned responsibilities. In addition, the Sr. Repair Technician is responsible for the training and qualification of the Repair Technician team at the commercial operation site. This individual should possess strong analytical skills, be a self-starter, and work well independently. Key job responsibilities • Drive time-based and condition-based maintenance activities • Own fleet performance metrics • Verify adherence to FAA regulations and Prime Air directives and processes • Manage fleet spare parts and inventory • Train and and mentor other Repair Technicians • Assign shift roster and oversee Repair Technicians • Demonstrate proactive safety mindset in ambiguous situations • Follow detailed instructions outlined in technical manuals This role requires the ability to carry/lift up to 50 lbs, stand / walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend and reach. This role requires the ability to work any shift, including nights, weekends, and holidays. This role requires travel, up to 25% of the time. Export Control License This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. This position may be subject to Department of Transportation (DOT) drug and alcohol testing if conducting safety sensitive functions as defined by the FAA. Federal law also requires Amazon to determine an applicant's DOT drug and/or alcohol testing history prior to hiring him/her into a position that would require them to conduct safety sensitive functions as defined by the FAA. Basic Qualifications: - 2+ years of mechanical and electrical integration or assembly experience - Experience guiding, training and mentoring others - Experience with common business applications and tools (i.e. Microsoft Office, ie. Word, Excel, etc.) - Can carry/lift up to 50 lbs, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach - Travel up to 25% of the time - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can work in an environment where the noise level varies and is subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments - Can show a demonstrated record of good attendance and the ability to consistently arrive on time for scheduled shifts Preferred Qualifications: - 2+ years of aviation industry experience - Experience in installing sub-assemblies and assemblies while working to drawings or CAD files - Experience in business communication skills - Experience in Robotics and Manufacturing engineering Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, IL, Markham - 23.00 - 41.00 USD hourly USA, IL, Markham - 40.00 - 40.00 USD hourly", "summaryDescription" : "Prime Air Sr. Maintenance Technician at Amazon. com Services LLC", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-15T22:00:04.295", "lastUpdated" : "2026-06-16T09:18:08.658", "ingestTimestamp" : "2026-06-15T22:00:04.295", "mongoId" : "6a305649f292fd229cf26dc2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10448837/apply", "salaryAnnualMin" : 47840, "salaryAnnualMax" : 85280, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "sr manager customer experience strategy insights programs amazon air jobs", "metadata" : { "title" : "sr manager customer experience strategy insights programs amazon air" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 139515, "totalPages" : 2791, "hasNext" : true, "hasPrevious" : false } }

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