Amazon Kuiper Commercial Services LLC
Technology
CustomerExperienceOperationsManager,AmazonLeoEnterpriseCustomerSupport
“Customer Experience Operations Manager, Amazon Leo Enterprise Customer Support at Amazon Kuiper Commercial Services LLC. Skills: Customer support operations, Enterprise customer support, Operational excellence. Lead and develop a team. Provide mentorship”
What You'll Achieve.
Enhance customer satisfaction
Industry & Context.
U. S. citizen or national, U. S. permanent resident, Lawfully admitted into the U. S. as refugee, Lawfully admitted into the U. S. as granted asylum, Open availability during scheduled on-call coverage
What They're Looking For.
Must Have
Bachelor's degree or 5+ years professional experience, Experience managing executive customer relationships, Experience in operational excellence, Experience in security compliance, Experience in distributed systems resiliency, 8+ years customer-facing roles, 5+ years leadership positions, Proven track record leading global customer support operations, Experience working shifts as needed
Nice to Have
Previous AWS Enterprise Support Concierge experience, Previous AWS Builders experience, Experience in logistics, Experience in supply chain operations, Experience with data analysis, Experience with business intelligence tools, Multi-lingual capabilities
What You'll Do.
Lead and develop a team
Provide career development
Provide performance management
Drive operational excellence
Standardize support delivery
Build strategic relationships
Maintain strategic relationships
Partner with global peers
Oversee development of support strategies
Oversee execution of support strategies
Collaborate with Sales
Collaborate with Solutions Architecture
Collaborate with Product teams
Enhance customer satisfaction
Manage high-priority escalations
Manage critical situations
Lead continuous improvement initiatives
Foster partnerships with cross-functional teams
Optimize service delivery
How You'll Work.
Team & Collaboration
Global peers; Sales; Solutions Architecture; Product teams; Cross-functional teams
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