AWS ProServe IN
Technology
Sr.DeliveryConsultant,CustomerExperience
“Sr. Delivery Consultant, Customer Experience at AWS ProServe IN. Skills: AWS Solutions, Contact Center, Cloud Migration, AI/ML. Design AWS solutions. Implement AWS solutions”
What You'll Achieve.
Realize business outcomes; Achieve specific outcomes
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
Bachelor's degree, 10+ years experience, Hands-on technical practitioner, Hands-on experience design, Hands-on experience development, Hands-on experience deployment
Nice to Have
10+ years experience building call center, 10+ years experience building collaboration platforms, 10+ years experience building telephony platforms, Building application integration capabilities, Familiarity with Amazon Connect capabilities, Familiarity with Amazon Connect benefits, Familiarity with Amazon Connect deployment, Designing contact centers enterprise, Implementing contact centers enterprise, Operating contact centers enterprise, Implementing telecommunication infrastructures enterprise, Operating telecommunication infrastructures enterprise, Visible IT Industry thought leadership, Experience implementing AI-powered solutions, Experience optimizing AI-powered solutions, Experience with AI/ML technologies, Natural Language Understanding experience, Natural Language Processing experience, Prompt engineering experience, Large language model implementation, Chatbot development experience, Chatbot optimization experience, AI/ML model training experience, AI/ML model fine-tuning experience, Serverless development experience, Complex integrations Amazon Lex, Complex integrations Lambda, Complex integrations Kinesis, Complex integrations Dynamo DB, Complex integrations Bedrock, Complex integrations 3rd party AI, Software Development experience, DevOps experience integrating platforms, DevOps experience integrating CRMs, DevOps experience integrating WFMs
What You'll Do.
Implement AWS solutions
Provide technical guidance
Provide troubleshooting support
Collaborate gather requirements
Propose migration strategies
Advise customers trends
Advise customers technologies
Share knowledge organization
Create reusable artifacts
How You'll Work.
Team & Collaboration
Customer teams; AWS Partner Network; Customer teams; Global specialty practices
Process & Methodology
Project lifecycle
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