{ "count" : 110371, "data" : [ { "id" : "6a307a55f292fd229c03aba6", "title" : "Manager, AV Incident Management", "company" : "May Mobility", "salary" : { "min" : 150000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Ann Arbor, Michigan, United States", "locations" : [ "Ann Arbor", "Michigan", "United States" ], "timestamp" : "2026-06-16T10:30:40.536", "fingerprint" : "3053d197eb8333d33227ff4e5ed999fd054ab117a0661ad9829b7a124b47c017", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/maymobility/jobs/8587945002", "externalId" : "8587945002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ann Arbor", "state" : "Michigan", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.2813722,-83.7484616" } ], "locationText" : "Ann Arbor, Michigan, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "rawDescription" : "May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. Job Summary The Manager, AV Incident Management is responsible for leading May Mobility's incident management function within the Systems Risk Management team. This role owns the end-to-end incident response process across our autonomous vehicle operations, ensuring every incident is identified, managed, and closed in a way that is accurate, timely, and defensible to regulators and partners. As May Mobility scales its fleet and expands toward continuous autonomous operations, this role provides the senior leadership and operational expertise needed to mature our incident management capability in line with that growth. This individual will develop and maintain the processes, standards, and team structures that keep our operations safe and our safety case credible. Essential Responsibilities Lead and continuously improve the incident management process across all AV operational sites, ensuring consistent, high-quality response to incidents of all severities Enable and support regulatory incident reporting, including NHTSA Standing General Order requirements and applicable state-level reporting, ensuring accurate and timely submissions Develop and maintain incident response standards, escalation frameworks, and operational protocols in alignment with May Mobility's safety case and risk management approach Design and lead a tiered incident response team structure that scales effectively with fleet growth, balancing full-time and contract resources to maintain coverage and quality Serve as the primary point of contact for regulators, first responders, and partners during significant incidents, coordinating response and communications in partnership with Legal and Safety leadership Work cross-functionally with Safety, Engineering, Legal, and Operations to ensure incidents drive systemic improvement, not just resolution Develop and lead the talent within the incident management team, building a clear career pathway and ensuring the team has the skills and capacity to meet operational demands Provide regular reporting to senior leadership on incident trends, team performance, and emerging risks Skills and Abilities Success in this role typically requires the following competencies: Deep understanding of AV operations and the regulatory environment governing autonomous vehicle deployment in the United States Proven ability to lead and make decisions under pressure, with clear judgment on escalation and regulatory reporting thresholds Strong process ownership instincts - able to design systems that work consistently across teams and time zones Effective communicator across technical, legal, and executive audiences Ability to build and develop a team from a small base, with a practical approach to scaling that stays ahead of operational demand High integrity in handling sensitive operational and safety information Qualifications and Experience Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience: Required Qualifications: 7+ years of experience in incident management, safety operations, or crisis management within an autonomous vehicle, aviation, rail, or similarly regulated industry Direct experience owning regulatory incident reporting to federal or state transportation authorities Demonstrated experience designing and implementing escalation structures and on-call coverage models for 24/7 operations Proven track record working across Safety, Engineering, Legal, and Operations functions at a senior level Experience building and leading small, high-performing teams in a fast-paced operational environment Desirable Qualifications: Experience at an AV company that has operated or launched driverless commercial service Background in first responder coordination and external communications during major incidents Familiarity with safety case frameworks and risk-based assessment methodologies Prior military experience, especially those with Special Operations or Officer Command roles, or equivalent Federal or State Government experience Physical Requirements Standard office working conditions which includes but not limited to: Prolonged sitting Prolonged standing Prolonged computer use Travel Required? 0-10% Benefits and Perks Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available. Rich retirement benefits, including an immediately vested employer safe harbor match. Generous paid parental leave as well as a phased return to work. Flexible vacation policy in addition to paid company holidays. Total Wellness Program providing numerous resources for overall wellbeing Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May. Want to learn more about our culture & benefits? Check out our website! May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know. Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners. Salary Range $150,000—$225,000 USD", "summaryDescription" : "Manager, AV Incident Management at May Mobility", "postedDate" : "2026-06-16T01:15:48.328", "createdAt" : "2026-06-16T01:15:48.328", "lastUpdated" : "2026-06-16T10:30:40.536", "ingestTimestamp" : "2026-06-16T01:15:48.328", "mongoId" : "6a307a55f292fd229c03aba6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 150000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305a87f292fd229cf52344", "title" : "Enterprise Application Specialist, IT", "company" : "Scopely", "industry" : "Technology", "salary" : { "min" : 65000.0, "max" : 90000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Enterprise Application Specialist in Dublin, Ireland, adjusted for the technology industry and remote work." }, "location" : "Dublin", "locations" : [ "Dublin" ], "timestamp" : "2026-06-16T08:59:19.933", "fingerprint" : "df4493af193bf0a925074359611c46be183575706f6c090056c379cb7c8404cc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/scopely/jobs/5262676008?gh_jid=5262676008", "externalId" : "5262676008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dublin", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.3493795,-6.2605593" }, { "city" : "Barcelona", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "41.3825802,2.1770730" }, { "country" : "Portugal", "continent" : "eu", "workMode" : "remote" }, { "country" : "United Kingdom", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Dublin, Ireland; Barcelona, Spain; Portugal; United Kingdom", "technicalSkills" : "Google Workspace, Slack, Atlassian, Jira, Confluence, Zoom, Okta, Gemini, Slack AI, Zoom AI Companion, Atlassian Rovo", "professionalSkills" : [ "Systems Administration", "Enterprise Applications Administration", "SaaS Platform Management", "Platform strategy", "Platform roadmaps", "Platform governance", "Lifecycle management", "Vendor relationships", "Platform optimization", "Organizational enablement", "Change management", "Stakeholder management", "Workflow automation", "Operational improvements", "Project management", "Prioritization" ], "hardSkillsList" : [ "Platform administration", "Integration management", "Lifecycle management", "Licensing management", "Operational excellence", "AI enablement", "Workflow automation", "Scripting" ], "hardSkills" : [ { "name" : "Platform administration", "level" : "intermediate" }, { "name" : "Integration management", "level" : "intermediate" }, { "name" : "Lifecycle management", "level" : "intermediate" }, { "name" : "Licensing management", "level" : "intermediate" }, { "name" : "Operational excellence", "level" : "intermediate" }, { "name" : "AI enablement", "level" : "intermediate" }, { "name" : "Workflow automation", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" } ], "majorSkills" : "Enterprise Application Management, Collaboration Platforms, AI Workplace Technologies", "majorSkillsList" : [ "Enterprise Application Management", "Collaboration Platforms", "AI Workplace Technologies" ], "coreResponsibilities" : "Serve as technical owner for enterprise platforms, Serve as subject matter expert for enterprise platforms, Develop platform roadmaps, Communicate platform roadmaps, Develop governance standards, Communicate governance standards, Develop long-term strategies, Communicate long-term strategies, Own platform health, Own platform integrations, Own platform lifecycle management, Own platform licensing, Own operational excellence, Stay current on vendor releases, Stay current on AI enhancements, Stay current on security updates, Continuously improve employee experience, Lead rollout of AI technologies, Lead adoption of AI technologies, Lead organizational training of AI technologies, Create technical documentation, Maintain technical documentation, Create user training materials, Maintain user training materials, Create best practices, Maintain best practices, Partner with Security, Partner with HR, Partner with Engineering, Partner with Procurement, Partner with Legal, Partner with business stakeholders, Deliver scalable solutions, Deliver secure solutions, Act as escalation point for issues, Act as escalation point for integrations, Act as escalation point for automation, Act as escalation point for optimization, Drive workflow automation, Drive operational improvements, Manage enterprise application projects, Communicate platform updates, Communicate platform enhancements, Communicate platform changes", "teamCollaboration" : "Cross-functional teams; Partner with Security; Partner with HR; Partner with Engineering; Partner with Procurement; Partner with Legal; Partner with business stakeholders", "projectManagementSkills" : [ "Project management", "Prioritization", "Roadmap planning" ], "domainKnowledge" : "Collaboration platforms; Productivity platforms; AI-driven workflows; Workplace technologies", "domainList" : [ "collaboration-platforms", "productivity-platforms", "ai-driven-workflows", "workplace-technologies" ], "domainSpecificKnowledge" : [ "Collaboration platforms", "Productivity platforms", "AI-driven workflows", "Workplace technologies" ], "toolProficiency" : [ "Google Workspace", "Slack", "Atlassian", "Jira", "Confluence", "Zoom", "Okta", "Gemini", "Slack AI", "Zoom AI Companion", "Atlassian Rovo" ], "communicationSkills" : "Communicate technical concepts; Communicate roadmaps; Communicate platform changes", "documentationSkills" : "Technical documentation; User training materials; Best practices; SOPs; Knowledge base articles; Architecture diagrams; Workflow diagrams", "continuousLearning" : "Stay current on vendor releases; Stay current on AI enhancements; Stay current on security updates", "innovationCreativity" : "Proactively driving innovation; Drive innovation; Continuous improvement", "problemSolvingSkills" : "Escalation point for complex issues; Escalation point for integrations; Escalation point for automation; Escalation point for optimization", "outcomesObjectives" : "Improve employee productivity; Improve employee experience; Deliver scalable solutions; Deliver secure solutions", "qualificationsBasic" : "3-5+ years Systems Administration, 3-5+ years Enterprise Applications Administration, 3-5+ years SaaS Platform Management, Deep hands-on experience administering Google Workspace, Deep hands-on experience administering Slack, Deep hands-on experience administering Atlassian, Deep hands-on experience administering Zoom, Experience owning enterprise application strategy, Experience owning enterprise application roadmaps, Experience owning enterprise application governance, Experience owning enterprise application lifecycle management, Experience owning enterprise application vendor relationships, Experience owning enterprise application licensing, Experience owning enterprise application platform optimization, Experience implementing AI-powered workplace technologies, Experience managing AI-powered workplace technologies, Proven ability to lead organizational AI enablement, Experience creating technical documentation, Experience maintaining technical documentation, Experience creating SOPs, Experience maintaining SOPs, Experience creating knowledge base articles, Experience maintaining knowledge base articles, Experience creating architecture diagrams, Experience creating workflow diagrams, Experience creating end-user training materials, Project management skills, Prioritization skills, Experience partnering with Security, Experience partnering with HR, Experience partnering with Engineering, Experience partnering with Legal, Experience partnering with Procurement, Experience partnering with business stakeholders", "qualificationsPreferred" : "Experience with Google Workspace AI, Experience with Slack AI, Experience with Zoom AI Companion, Experience with Atlassian Rovo, Experience with Gemini, Experience with related productivity platforms, Experience with related automation platforms", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Scopely is looking for an Enterprise Application Specialist, IT to join our IT team in Dublin, Ireland or Barcelona Spain on a hybrid basis or Portugal or the UK on a remote basis. At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this. What You Will Do We are seeking a highly experienced Enterprise Application Specialist who will serve as the owner and strategic lead for our core collaboration and productivity platforms. This individual will be responsible for the architecture, integrations, security, roadmap, operational excellence, and AI enablement of platforms including Google Workspace, Slack, Atlassian, and Zoom. The ideal candidate is both deeply technical and highly collaborative, with a passion for improving employee productivity through modern enterprise tooling, automation, and AI-driven workflows. This person should be a true expert in these platforms, proactively driving innovation, adoption, governance, and organizational enablement across the company. Serve as the technical owner and subject matter expert for enterprise collaboration and productivity platforms including Google Workspace, Slack, Atlassian (Jira/Confluence), Zoom, Okta, and associated AI capabilities Develop and communicate platform roadmaps, governance standards, and long-term strategies for supported applications Own platform health, integrations, lifecycle management, licensing, and operational excellence Stay current on vendor releases, AI enhancements, security updates, and industry best practices to continuously improve the employee experience Lead the rollout, adoption, and organizational training of AI-powered workplace technologies including Gemini, Slack AI, Zoom AI Companion, Atlassian Rovo, and related tools Create and maintain technical documentation, user training materials, and best practices for supported platforms Partner cross-functionally with Security, HR, Engineering, Procurement, Legal, and business stakeholders to deliver scalable and secure solutions Act as the escalation point for complex platform issues, integrations, automation opportunities, and optimization efforts Drive workflow automation and operational improvements through integrations, scripting, and AI-driven solutions Manage enterprise application projects and communicate platform updates, enhancements, and changes to technical and non-technical audiences What We’re Looking For 3-5+ years of experience in Systems Administration, Enterprise Applications Administration or SaaS Platform Management Deep hands-on experience administering and supporting enterprise collaboration platforms including Google Workspace, Slack, Atlassian (Jira/Confluence), Zoom and related SaaS applications Experience owning enterprise application strategy, roadmaps, governance, lifecycle management, vendor relationships, licensing, and platform optimization initiatives Experience implementing and managing AI-powered workplace technologies such as Gemini, Slack AI, Zoom AI Companion, Atlassian Rovo, or similar productivity and automation platforms Proven ability to lead organizational AI enablement initiatives including user training, adoption programs, documentation, and change management efforts Strong understanding of emerging technologies, vendor feature releases, and industry best practices with the ability to proactively drive innovation and continuous improvement Strong organizational, communication, and stakeholder management skills with the ability to communicate technical concepts, roadmaps, and platform changes to both technical and non-technical audiences Experience creating and maintaining technical documentation including SOPs, knowledge base articles, architecture diagrams, workflow diagrams, and end-user training materials Strong project management and prioritization skills with the ability to independently own and execute multiple initiatives in fast-paced, high-growth environments supporting global teams Experience partnering cross-functionally with Security, HR, Engineering, Legal, Procurement, and business stakeholders to deliver scalable technology solutions Passion for improving employee productivity, collaboration, and user experience through technology, automation, and AI-driven solutions Please submit your CV in English. At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure! Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law. This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment. About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U. S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Niantic games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the \"100 Most Influential Companies in the World\" by TIME magazine and one of Fast Company's \"World's Most Innovative Companies\" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play. Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/. Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @scopely.com. Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice. Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.", "summaryDescription" : "Enterprise Application Specialist, IT at Scopely. Skills: Enterprise Application Management, Collaboration Platforms, AI Workplace Technologies. Serve as technical owner for enterprise platforms. Serve as subject matter expert for enterprise platforms", "postedDate" : "2026-06-15T23:25:53.254", "createdAt" : "2026-06-15T23:25:53.254", "lastUpdated" : "2026-06-16T08:59:19.933", "ingestTimestamp" : "2026-06-15T23:25:53.254", "mongoId" : "6a305a87f292fd229cf52344", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Platform administration", "Integration management", "Lifecycle management", "Licensing management", "Operational excellence", "AI enablement", "Workflow automation", "Scripting", "Enterprise Application Management", "Collaboration Platforms", "AI Workplace Technologies", "Systems Administration", "Enterprise Applications Administration", "SaaS Platform Management", "Platform strategy", "Platform roadmaps", "Platform governance", "Vendor relationships", "Platform optimization", "Organizational enablement", "Change management", "Stakeholder management", "Operational improvements", "Project management", "Prioritization", "Roadmap planning", "Collaboration platforms", "Productivity platforms", "AI-driven workflows", "Workplace technologies", "Google Workspace", "Slack", "Atlassian", "Jira", "Confluence", "Zoom", "Okta", "Gemini", "Slack AI", "Zoom AI Companion", "Atlassian Rovo" ], "skillCount" : 41, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e3b9bc74574cb677a0e", "title" : "Service Integration & Management - Major Incident Manager", "salary" : { "min" : 2200000.0, "max" : 3500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Service Integration & Management - Major Incident Manager in Bangalore, India, adjusted for industry and seniority." }, "location" : "India-Karnataka-Bangalore", "locations" : [ "India-Karnataka-Bangalore", "Brigade Tech Gardens, Katha No. 119, Kundalahalli Village, K.R. Puram Hobli, Ward No. 85, Bangalore" ], "certifications" : [ "ITIL v3/v4 Foundation", "ITIL Managing Professional", "ITIL Intermediate (Operational Support & Analysis)", "SIAM Foundation", "SIAM Professional", "ISO/IEC 20000", "IT governance frameworks" ], "timestamp" : "2026-06-15T21:15:31.770", "fingerprint" : "f132727d6c8d45b859a45b835eeafd3197eda7d9cc8fc6bc23e946404e78e82c", "source" : "taleo", "language" : "en", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=882033", "externalId" : "882033", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, Karnataka, India", "minimumEducation" : "Bachelor's", "experienceMinYears" : 7, "experienceMaxYears" : 12, "experienceLevel" : "Senior", "technicalSkills" : "ITSM tools", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Major Incident Management", "IT Service Management", "IT Operations", "Incident management", "Problem management", "Change management", "Service Level management", "Configuration management", "Process performance reporting", "KPI review", "SLA review", "Root Cause Analysis", "Post Incident Review" ], "hardSkills" : [ { "name" : "Major Incident Management", "level" : "intermediate" }, { "name" : "IT Service Management", "level" : "intermediate" }, { "name" : "IT Operations", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Problem management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" }, { "name" : "Service Level management", "level" : "intermediate" }, { "name" : "Configuration management", "level" : "intermediate" }, { "name" : "Process performance reporting", "level" : "intermediate" }, { "name" : "KPI review", "level" : "intermediate" }, { "name" : "SLA review", "level" : "intermediate" }, { "name" : "Root Cause Analysis", "level" : "intermediate" }, { "name" : "Post Incident Review", "level" : "intermediate" } ], "majorSkills" : "Major Incident Management, IT Service Management, Process Improvement", "majorSkillsList" : [ "Major Incident Management", "IT Service Management", "Process Improvement" ], "coreResponsibilities" : "Manage Major Incidents (P1/P2) from detection through resolution, Manage service restoration, Coordinate across internal teams, Coordinate across multiple vendors, Coordinate across external service providers, Assess business impact, Classify incidents correctly, Provide clear communications to business stakeholders, Provide timely communications to business stakeholders, Provide consistent communications to business stakeholders, Provide clear communications to IT leadership, Provide timely communications to IT leadership, Provide consistent communications to IT leadership, Provide clear communications to executive management, Provide timely communications to executive management, Provide consistent communications to executive management, Lead Post Incident Reviews (PIRs), Facilitate Post Incident Reviews (PIRs), Lead Root Cause Analysis (RCA), Facilitate Root Cause Analysis (RCA), Review periodic metrics, Take action to enforce process and standards, Ensure continued process maturity, Produce Process Performance Reports, Extend support for Process audits, Extend support for Process assessments, Monitor effectiveness of ITSM tool, Ensure ITSM tool alignment to process execution, Collaborate with Problem teams, Collaborate with Change teams, Collaborate with Service Level teams, Collaborate with Service Operations teams, Reduce business impact, Conduct workshops to identify process deficiencies, Conduct workshops to assess process deficiencies, Conduct workshops to address process deficiencies, Ensure common understanding of process intention, Ensure common understanding of process operation, Ensure organization understands process guidelines, Ensure individual associates understand process guidelines, Ensure organization follows process guidelines, Ensure individual associates follow process guidelines", "teamCollaboration" : "Cross-functional technical teams; Internal teams; Multiple vendors; External service providers; Problem teams; Change teams; Service Level teams; Service Operations teams", "domainKnowledge" : "ITIL principles; SIAM principles; IT Service Management; ISO/IEC 20000; IT governance frameworks", "domainList" : [ "itil-principles", "siam-principles", "it-service-management", "iso-iec-20000", "it-governance-frameworks" ], "domainSpecificKnowledge" : [ "ITIL principles", "SIAM principles", "IT Service Management", "ISO/IEC 20000", "IT governance frameworks" ], "toolProficiency" : [ "ServiceNow", "BMC Remedy" ], "communicationSkills" : "Stakeholder communication; Executive communication; Business communication", "documentationSkills" : "Process performance reports", "problemSolvingSkills" : "Root Cause Analysis; Incident classification", "outcomesObjectives" : "Rapid service restoration; Continued process maturity; Reduce business impact", "qualificationsBasic" : "Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline, ITIL v3/v4 Foundation certification, 4–6 years in Major Incident Management, IT Service Management, or IT Operations roles, Proven experience managing P1/P2 incidents in a complex, multi-vendor or SIAM-based environment, Hands-on experience leading incident bridges, Hands-on experience coordinating cross-functional technical teams, Hands-on experience driving rapid service restoration, Demonstrated ability to communicate effectively with business stakeholders, senior leadership, and executive management during high-impact incidents, Experience leading Post Incident Reviews (PIRs), Experience facilitating Root Cause Analysis (RCA) sessions, Understanding of ITIL processes, Experience preparing process performance reports, Experience reviewing KPIs/SLAs, Experience driving continual service improvement initiatives, Exposure to audit, compliance, and governance requirements within IT Service Management, Hands-on experience with ITSM tools", "qualificationsPreferred" : "Master's degree (MBA/MS in IT, Systems, or Operations Management), ITIL Managing Professional or Intermediate (Operational Support & Analysis) certification, SIAM Foundation/Professional certification, Additional certifications in IT Service Management, ISO/IEC 20000, or IT governance frameworks, Experience working in global delivery models, Experience working in cross-cultural environments", "remoteFriendly" : false, "rawDescription" : "MAJOR INCIDENT MANAGER Position Overview: As a member of Mercedes Benz SIAM team (Service Integration and Management), the SIAM Major Incident Manager (MIM) is responsible for the end-to-end management of Major Incidents across a multi-supplier IT ecosystem. The role ensures rapid service restoration, effective coordination across service providers, clear stakeholder communication, and continuous improvement of the Major Incident Management process in line with ITIL/SIAM principles. Responsibilities: Own and manage Major Incidents (P1/P2) from detection through resolution and service restoration. Act as the single point of coordination across internal teams, multiple vendors, and external service providers. Quickly assess business impact and classify incidents correctly.Provide clear, timely, and consistent communications to business stakeholders, IT leadership, and executive management. Lead or facilitate Post Incident Reviews (PIRs) / Root Cause Analysis (RCA). Responsible for reviewing periodic metrics and take action where necessary to enforce process and standards to ensure continued process maturity. Produce the Process Performance Reports and extending the Support for Process audits and assessments. Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution.Collaborate with Problem, Change, Service Level, and Service Operations teams to reduce business impact. Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand and follow process guidelines. Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline. Master’s degree (MBA/MS in IT, Systems, or Operations Management) is an added advantage. ITIL v3/v4 Foundation certification (mandatory); ITIL Managing Professional or Intermediate (Operational Support & Analysis) preferred. SIAM Foundation/Professional certification is desirable. Additional certifications in IT Service Management, ISO/IEC 20000, or IT governance frameworks are a plus. Experience: 7–12 years of overall IT experience, with at least 4–6 years in Major Incident Management, IT Service Management, or IT Operations roles. Proven experience managing P1/P2 (critical) incidents in a complex, multi-vendor or SIAM-based environment. Strong hands-on experience in leading incident bridges, coordinating cross-functional technical teams, and driving rapid service restoration. Demonstrated ability to communicate effectively with business stakeholders, senior leadership, and executive management during high-impact incidents. Experience leading Post Incident Reviews (PIRs) and facilitating Root Cause Analysis (RCA) sessions. Strong understanding of ITIL processes, including Incident, Problem, Change, Service Level, and Configuration Management. Experience in preparing process performance reports, reviewing KPIs/SLAs, and driving continual service improvement initiatives. Exposure to audit, compliance, and governance requirements within IT Service Management. Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Experience working in global delivery models and cross-cultural environments is preferred. Mercedes-Benz Research and Development India Private Limited", "summaryDescription" : "Service Integration & Management - Major Incident Manager. Skills: Major Incident Management, IT Service Management, Process Improvement. Manage Major Incidents (P1/P2) from detection through resolution. Manage service restoration", "createdAt" : "2026-06-14T20:46:11.907", "lastUpdated" : "2026-06-15T21:15:31.770", "ingestTimestamp" : "2026-06-14T20:46:11.907", "mongoId" : "69ce5e3b9bc74574cb677a0e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Major Incident Management", "IT Service Management", "IT Operations", "Incident management", "Problem management", "Change management", "Service Level management", "Configuration management", "Process performance reporting", "KPI review", "SLA review", "Root Cause Analysis", "Post Incident Review", "Process Improvement", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "ITIL principles", "SIAM principles", "ISO/IEC 20000", "IT governance frameworks", "ITIL v3/v4 Foundation", "ITIL Managing Professional", "ITIL Intermediate (Operational Support & Analysis)", "SIAM Foundation", "SIAM Professional", "ServiceNow", "BMC Remedy" ], "skillCount" : 32, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a660774d8ee00a062b923", "title" : "Senior WIM Investigator, Enterprise Protection Program, Workplace Incident Management", "company" : "Amazon.com Services LLC", "industry" : "Investigation Loss Prevention, Amazon Corporate Security, amazon security", "salary" : { "min" : 90000.0, "max" : 157600.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Irvine, California, USA", "locations" : [ "Irvine, California, USA" ], "timestamp" : "2026-06-15T03:50:42.171", "fingerprint" : "39af0f3f030483916ada2b283c5ae94776d820ec7054403f3d7836d7bf943df2", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10443501/apply", "externalId" : "da1ae64a-d81c-431a-8163-47c3d798c956", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Microsoft products, Adobe products", "professionalSkills" : [ "Behavioral Threat Assessment", "Threat Management", "Investigations", "Incident Management", "Security Operations", "Case management" ], "hardSkillsList" : [ "Interviewing techniques", "CCTV analysis", "Access control analysis", "Data analysis" ], "softSkillsList" : [ "High judgment", "Integrity" ], "hardSkills" : [ { "name" : "Interviewing techniques", "level" : "intermediate" }, { "name" : "CCTV analysis", "level" : "intermediate" }, { "name" : "Access control analysis", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "High judgment" }, { "name" : "Integrity" } ], "majorSkills" : "Behavioral Threat Assessment, Investigations, Incident Management", "majorSkillsList" : [ "Behavioral Threat Assessment", "Investigations", "Incident Management" ], "coreResponsibilities" : "Oversee incident response, Manage workplace incidents, Lead multi-disciplinary teams, Assess behavior, Investigate actions, Implement protective measures, Build collaborative partnerships, Serve as key liaison, Perform threat assessments, Conduct investigations, Organize incidents, Prioritize incidents, Investigate multiple incidents, Conduct interviews, Analyze CCTV video, Analyze access control systems, Analyze data collection capabilities, Use Microsoft products, Use Adobe products, Document threat assessment, Document investigation, Deliver investigative information, Deliver reports, Deliver assessments, Deliver presentations, Document risks, Report risks, Escalate risks, Report threats, Escalate threats, Report issues, Escalate issues", "teamCollaboration" : "Cross-functional stakeholders; Security partners; Global security teams; Regional security teams; Local security teams", "domainKnowledge" : "Workplace Incident Management; Enterprise Protection; Behavioral Threat Assessment; Threat Management; Law Enforcement; Social Work; Security Operations", "domainList" : [ "workplace-incident-management", "enterprise-protection", "behavioral-threat-assessment", "threat-management", "law-enforcement", "social-work", "security-operations" ], "domainSpecificKnowledge" : [ "Workplace Incident Management", "Enterprise Protection", "Behavioral Threat Assessment", "Threat Management", "Law Enforcement", "Social Work", "Security Operations" ], "communicationSkills" : "Oral communication; Written communication; Investigative reporting; Presentations", "documentationSkills" : "Investigative documentation; Threat assessment documentation; Investigation documentation; Case documentation", "problemSolvingSkills" : "Problem-solver", "qualificationsBasic" : "Bachelor's degree or equivalent, Experience in security field, Experience in managerial role, Experience working in office environment", "qualificationsPreferred" : "5+ years security management experience, 5+ years law enforcement experience, 5+ years risk management experience, 5+ years legal experience, Bachelor's degree in Criminal Justice, Bachelor's degree in Security, Bachelor's degree in Law Enforcement, Bachelor's degree in Business", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Workplace Incident Management (WIM) Team is searching for a Senior WIM Investigator to join the team. In this role, you will oversee incident response for the Americas (AMER) Region. This position is an individual contributor and will report to the Regional WIM Manager, AMER Region. The Senior WIM Investigator is responsible for the day-to-day management of workplace incidents involving persons exhibiting inappropriate, concerning, or threatening behavior. To accomplish this, the Senior WIM Investigator will lead multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (e.g., site security, intelligence analysts) to assess the behavior, investigate actions, and implement the appropriate protective measures to resolve the concern while appropriately supporting persons involved. To be successful in this role, you must have experience in Behavioral Threat Assessment and Management (BTAM), Investigations, Incident Management, Security Operations, Social Work or Law Enforcement. The ideal candidate must have a passion for helping people; is a self-starter and a creative problem-solver; possess strong analytical skills; demonstrates high judgment during high stress situations; must be an excellent oral and written communicator; and have a high degree of integrity. Key job responsibilities • Build and maintain collaborative partnerships with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (site security, intelligence analysts). • Serve as the key liaison for global, regional and local security teams. • Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate, abusive, or threatening behavior. • Organize, prioritize and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities. • Conduct interviews of impacted employees, witnesses and/or persons of interest utilizing interviewing techniques. • Analyze CCTV video, access control systems and other data collection capabilities, in response to incidents in order to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved. • Use Microsoft and Adobe products to include a cloud-based case management system for documentation of threat assessment or investigation. • Deliver detailed, well-organized, factual and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents. • Document, report, and appropriately escalate risks, threats or issues to internal or external stakeholders and law enforcement agencies, as required by applicable laws. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications: - Bachelor's degree or equivalent in business or a related field - Experience in the security field in a global corporate environment or large-sized organization (e.g. NGO, public sector, police, or military), including experience in a managerial role - Experience working in an office environment Preferred Qualifications: - 5+ years of facility/corporate security management, law enforcement, risk management, legal, or related industries experience - Bachelor's degree or equivalent in Criminal Justice, Security, Law Enforcement, or Business Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Irvine - 90,100.00 - 157,600.00 USD annually", "summaryDescription" : "Senior WIM Investigator, Enterprise Protection Program, Workplace Incident Management at Amazon.com Services LLC. Skills: Behavioral Threat Assessment, Investigations, Incident Management. Oversee incident response. Manage workplace incidents", "postedDate" : "2026-06-13T09:03:42.271", "createdAt" : "2026-06-13T09:03:42.271", "lastUpdated" : "2026-06-15T03:50:42.171", "ingestTimestamp" : "2026-06-13T09:03:42.271", "mongoId" : "6a2a660774d8ee00a062b923", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10443501/apply", "salaryAnnualMin" : 90000, "salaryAnnualMax" : 157600, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Interviewing techniques", "CCTV analysis", "Access control analysis", "Data analysis", "High judgment", "Integrity", "Behavioral Threat Assessment", "Investigations", "Incident Management", "Threat Management", "Security Operations", "Case management", "Workplace Incident Management", "Enterprise Protection", "Law Enforcement", "Social Work" ], "skillCount" : 16, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a3064adf292fd229cfa2634", "title" : "Microsoft Fabric Presales", "company" : "Inetum", "industry" : "Information Technology And Services", "salary" : { "min" : 180000.0, "max" : 260000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Microsoft Fabric Presales role in Warsaw, Poland, adjusted for the technology industry." }, "location" : "Warsaw, Masovian Voivodeship, Poland", "locations" : [ "Warsaw", "Masovian Voivodeship", "Poland" ], "timestamp" : "2026-06-16T08:53:59.703", "fingerprint" : "da4941ee39a8bef92c797dd1bd3a8adcf49e29874e830cbb38e272fafca22bb5", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Inetum2/744000132172162-microsoft-fabric-presales", "externalId" : "744000132172162", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Warsaw", "state" : "Masovian Voivodeship", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.2333742,21.0711489" } ], "locationText" : "Warsaw, Masovian Voivodeship, Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Fabrics, Power BI, One Lake, Direct Lake, Azure, CI/CD, Python, SQL, AI technologies", "professionalSkills" : [ "Value engineering", "RFP ownership", "Requirements shaping", "Business strategy" ], "hardSkillsList" : [ "Data platform modernization", "AI", "Business strategy", "Value engineering", "ROI/TCO analysis", "Measurement plans", "Proposal writing", "RFP response" ], "hardSkills" : [ { "name" : "Data platform modernization", "level" : "intermediate" }, { "name" : "AI", "level" : "intermediate" }, { "name" : "Business strategy", "level" : "intermediate" }, { "name" : "Value engineering", "level" : "intermediate" }, { "name" : "ROI/TCO analysis", "level" : "intermediate" }, { "name" : "Measurement plans", "level" : "intermediate" }, { "name" : "Proposal writing", "level" : "intermediate" }, { "name" : "RFP response", "level" : "intermediate" } ], "majorSkills" : "Microsoft Fabric, Data modernization, AI, Business strategy", "majorSkillsList" : [ "Microsoft Fabric", "Data modernization", "AI", "Business strategy" ], "coreResponsibilities" : "Lead business framing activities, Conduct AI discovery workshops, Conduct data governance sessions, Conduct legacy migration discussions, Shape requirements, Drive strategic conversations, Develop architecture stories, Communicate architecture stories, Address governance, Address migration patterns, Address deployment management, Collaborate with strategic partners, Articulate joint business-development ambitions, Articulate partner-aligned narratives, Develop ROI/TCO analyses, Develop benefits narratives, Develop measurement plans, Own proposal process, Own RFP process, Manage compliance matrix, Manage structured responses, Produce high-quality writing", "teamCollaboration" : "Collaborate with strategic partners", "projectManagementSkills" : [ "RFP ownership" ], "domainKnowledge" : "Data platform modernization; AI; Business strategy; OneLake; Medallion architecture; Fabric capacity planning; Data governance; Legacy migration; Deployment management", "domainList" : [ "data-platform-modernization", "ai", "business-strategy", "onelake", "medallion-architecture", "fabric-capacity-planning", "data-governance", "legacy-migration", "deployment-management" ], "domainSpecificKnowledge" : [ "Data platform modernization", "AI", "Business strategy", "OneLake", "Medallion architecture", "Fabric capacity planning", "Data governance", "Legacy migration", "Deployment management" ], "toolProficiency" : [ "Microsoft Fabrics", "Power BI", "One Lake", "Direct Lake", "Azure", "CI/CD", "Python", "SQL" ], "communicationSkills" : "Presentation skills; Proposal writing; RFP writing", "continuousLearning" : "Training; Certifications; Technology conferences", "problemSolvingSkills" : "Requirements shaping; Value engineering", "qualificationsBasic" : "Bachelor’s degree in computer science, Proven experience in data platform modernization, Proven experience in AI, Proven experience in business strategy, Workshop facilitation skills, Requirements shaping skills, Excellent value engineering capability, Proficiency in Microsoft Fabrics, Proficiency in Power BI, Proficiency in One Lake, Proficiency in Direct Lake, Proficiency in Azure, Proficiency in CI/CD, Proficiency in Python, Proficiency in SQL, Proficiency in AI technologies, Proposal/RFP ownership, High-quality writing skills, Ability to collaborate with strategic partners, Ability to align narratives, Excellent communication skills, Excellent presentation skills", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all. Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas: * Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions. * Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs. * Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow. * Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs. With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market. Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique: Flexible and hybrid work: * Flexible working hours. * Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities. Attractive financial benefits: * A cafeteria system that allows employees to personalize benefits by choosing from a variety of options. * Generous referral bonuses, offering up to PLN6,000 for referring specialists. * Additional revenue sharing opportunities for initiating partnerships with new clients. Professional development and team support: * Ongoing guidance from a dedicated Team Manager for each employee. * Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs. Community and Well-Being: * Dedicated team-building budget for online and on-site team events. * Opportunities to participate in charitable initiatives and local sports programs. * A supportive and inclusive work culture with an emphasis on diversity and mutual respect. We are seeking Microsoft Fabric Presales to join our team. The candidate will have a strong background in data platform modernization, AI, and business strategy. This role involves leading the end-to-end presales process, facilitating workshops, and developing compelling solution stories that align with our clients' business objectives. Key responsibilities: 1. Business framing - lead business framing activities before diving into technical solutions. 2. Workshops and discovery - conduct AI discovery workshops, data governance sessions, and legacy migration discussions. Shape requirements and drive strategic conversations with clients. 3. Architecture story - develop and communicate architecture stories involving OneLake, Direct Lake, medallion architecture, and Fabric capacity planning. Address governance, migration patterns, and deployment management. 4. Partner-aligned narrative - Collaborate with strategic partners. Articulate joint business-development ambitions and partner-aligned narratives. 5. Value engineering - develop ROI/TCO analyses, benefits narratives, and measurement plans. 6. Proposal/RFP ownership - own the proposal and RFP process, including compliance matrix, structured responses, and high-quality writing. 7. Technical literacy - maintain a high level of AI and data technical literacy to engage credibly with clients. Stay updated on data platforms and AI advancements. ## Qualifications Qualifications: * Bachelor’s degree in computer science or a related field, * Proven experience in data platform modernization, AI, and business strategy, * Strong workshop facilitation and requirements shaping skills, * Excellent value engineering capability (ROI/TCO, benefits narrative, measurement plan), * Proficiency in Microsoft Fabrics, Power BI, One Lake, Direct Lake, Azure, CI/CD, Python, SQL, and AI technologies, * Strong proposal/RFP ownership and high-quality writing skills, * Ability to collaborate with strategic partners and align narratives, * Excellent communication and presentation skills. ## Additional Information Hybrid work model – 2 days per week from the office (Warsaw, Lublin, Katowice, Łódź, Rzeszów or Poznań). We hereby inform you that Inetum Polska sp. z o.o. has implemented an internal reporting (whistleblowing) procedure. The content of the procedure and the possibility to submit an internal report are available at: [https://inetum.whispli.com/speakup?locale=pl](https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Finetum.whispli.com%2Fspeakup%3Flocale%3Dpl&data=05%7C02%7Cmalgorzata.lipska%40inetum.com%7Ce04f235240834aabde4808de6d68acef%7C14cb4ab462b845a2a944e225383ee1f9%7C0%7C0%7C639068493509832555%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=LegBxRXMhPMxBtS3DudN%2BCooOo7sJquEaLJ2dnUjWRk%3D&reserved=0)", "summaryDescription" : "Microsoft Fabric Presales at Inetum. Skills: Microsoft Fabric, Data modernization, AI, Business strategy. Lead business framing activities. Conduct AI discovery workshops", "postedDate" : "2026-06-15T11:11:48.000", "createdAt" : "2026-06-16T00:17:59.718", "lastUpdated" : "2026-06-16T08:53:59.703", "ingestTimestamp" : "2026-06-16T00:17:59.718", "mongoId" : "6a3064adf292fd229cfa2634", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Data platform modernization", "AI", "Business strategy", "Value engineering", "ROI/TCO analysis", "Measurement plans", "Proposal writing", "RFP response", "Microsoft Fabric", "Data modernization", "RFP ownership", "Requirements shaping", "OneLake", "Medallion architecture", "Fabric capacity planning", "Data governance", "Legacy migration", "Deployment management", "Microsoft Fabrics", "Power BI", "One Lake", "Direct Lake", "Azure", "CI/CD", "Python", "SQL" ], "skillCount" : 26, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306853f292fd229cfc356f", "title" : "Microsoft Fabric Presales", "company" : "Inetum", "industry" : "Information Technology And Services", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Microsoft Fabric Presales role in Warsaw, Poland, adjusted for the technology industry." }, "location" : "Warsaw, Masovian Voivodeship, Poland", "locations" : [ "Warsaw", "Masovian Voivodeship", "Poland" ], "timestamp" : "2026-06-16T08:31:50.056", "fingerprint" : "bc670043ac0c494188deecc5e2878cfa23c99c4ada1c52882afb63cfd7d9d497", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Inetum2/744000132172162-microsoft-fabric-presales", "externalId" : "744000132172162", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Warsaw", "state" : "Masovian Voivodeship", "country" : "Poland", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.2333742,21.0711489" } ], "locationText" : "Warsaw, Masovian Voivodeship, Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Fabrics, Power BI, One Lake, Direct Lake, Azure, CI/CD, Python, SQL, AI technologies", "professionalSkills" : [ "Value engineering", "Requirements shaping", "Proposal ownership", "RFP ownership", "Business strategy" ], "hardSkillsList" : [ "Data platform modernization", "AI", "Business strategy", "Value engineering", "ROI/TCO analysis", "Measurement plans", "Proposal writing", "RFP response" ], "hardSkills" : [ { "name" : "Data platform modernization", "level" : "intermediate" }, { "name" : "AI", "level" : "intermediate" }, { "name" : "Business strategy", "level" : "intermediate" }, { "name" : "Value engineering", "level" : "intermediate" }, { "name" : "ROI/TCO analysis", "level" : "intermediate" }, { "name" : "Measurement plans", "level" : "intermediate" }, { "name" : "Proposal writing", "level" : "intermediate" }, { "name" : "RFP response", "level" : "intermediate" } ], "majorSkills" : "Microsoft Fabric, Data modernization, AI, Business strategy", "majorSkillsList" : [ "Microsoft Fabric", "Data modernization", "AI", "Business strategy" ], "coreResponsibilities" : "Lead business framing activities, Conduct AI discovery workshops, Conduct data governance sessions, Conduct legacy migration discussions, Shape requirements, Drive strategic conversations, Develop architecture stories, Communicate architecture stories, Address governance, Address migration patterns, Address deployment management, Collaborate with strategic partners, Articulate joint business-development ambitions, Articulate partner-aligned narratives, Develop ROI/TCO analyses, Develop benefits narratives, Develop measurement plans, Own proposal process, Own RFP process, Manage compliance matrix, Manage structured responses, Produce high-quality writing, Maintain AI technical literacy, Maintain data technical literacy, Engage credibly with clients, Stay updated on data platforms, Stay updated on AI advancements", "teamCollaboration" : "Collaborate with strategic partners", "projectManagementSkills" : [ "RFP ownership", "Proposal ownership" ], "domainKnowledge" : "Data platform modernization; AI; Business strategy; OneLake; Direct Lake; Medallion architecture; Fabric capacity planning; Data governance; Legacy migration; Deployment management", "domainList" : [ "data-platform-modernization", "ai", "business-strategy", "onelake", "direct-lake", "medallion-architecture", "fabric-capacity-planning", "data-governance", "legacy-migration", "deployment-management" ], "domainSpecificKnowledge" : [ "Data platform modernization", "AI", "Business strategy", "OneLake", "Direct Lake", "Medallion architecture", "Fabric capacity planning", "Data governance", "Legacy migration", "Deployment management" ], "toolProficiency" : [ "Microsoft Fabrics", "Power BI", "One Lake", "Direct Lake", "Azure", "CI/CD", "Python", "SQL", "AI technologies" ], "communicationSkills" : "Presentation skills; Proposal writing; RFP writing", "continuousLearning" : "Training; Certifications; Technology conferences", "problemSolvingSkills" : "Requirements shaping; Value engineering", "qualificationsBasic" : "Bachelor’s degree in computer science, Proven experience in data platform modernization, Proven experience in AI, Proven experience in business strategy, Workshop facilitation skills, Requirements shaping skills, Excellent value engineering capability, Proficiency in Microsoft Fabrics, Proficiency in Power BI, Proficiency in One Lake, Proficiency in Direct Lake, Proficiency in Azure, Proficiency in CI/CD, Proficiency in Python, Proficiency in SQL, Proficiency in AI technologies, Proposal/RFP ownership, High-quality writing skills, Ability to collaborate with strategic partners, Ability to align narratives, Excellent communication skills, Excellent presentation skills", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all. Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas: * Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions. * Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs. * Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow. * Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs. With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market. Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique: Flexible and hybrid work: * Flexible working hours. * Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities. Attractive financial benefits: * A cafeteria system that allows employees to personalize benefits by choosing from a variety of options. * Generous referral bonuses, offering up to PLN6,000 for referring specialists. * Additional revenue sharing opportunities for initiating partnerships with new clients. Professional development and team support: * Ongoing guidance from a dedicated Team Manager for each employee. * Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs. Community and Well-Being: * Dedicated team-building budget for online and on-site team events. * Opportunities to participate in charitable initiatives and local sports programs. * A supportive and inclusive work culture with an emphasis on diversity and mutual respect. We are seeking Microsoft Fabric Presales to join our team. The candidate will have a strong background in data platform modernization, AI, and business strategy. This role involves leading the end-to-end presales process, facilitating workshops, and developing compelling solution stories that align with our clients' business objectives. Key responsibilities: 1. Business framing - lead business framing activities before diving into technical solutions. 2. Workshops and discovery - conduct AI discovery workshops, data governance sessions, and legacy migration discussions. Shape requirements and drive strategic conversations with clients. 3. Architecture story - develop and communicate architecture stories involving OneLake, Direct Lake, medallion architecture, and Fabric capacity planning. Address governance, migration patterns, and deployment management. 4. Partner-aligned narrative - Collaborate with strategic partners. Articulate joint business-development ambitions and partner-aligned narratives. 5. Value engineering - develop ROI/TCO analyses, benefits narratives, and measurement plans. 6. Proposal/RFP ownership - own the proposal and RFP process, including compliance matrix, structured responses, and high-quality writing. 7. Technical literacy - maintain a high level of AI and data technical literacy to engage credibly with clients. Stay updated on data platforms and AI advancements. ## Qualifications Qualifications: * Bachelor’s degree in computer science or a related field, * Proven experience in data platform modernization, AI, and business strategy, * Strong workshop facilitation and requirements shaping skills, * Excellent value engineering capability (ROI/TCO, benefits narrative, measurement plan), * Proficiency in Microsoft Fabrics, Power BI, One Lake, Direct Lake, Azure, CI/CD, Python, SQL, and AI technologies, * Strong proposal/RFP ownership and high-quality writing skills, * Ability to collaborate with strategic partners and align narratives, * Excellent communication and presentation skills. ## Additional Information Hybrid work model – 2 days per week from the office (Warsaw, Lublin, Katowice, Łódź, Rzeszów or Poznań). We hereby inform you that Inetum Polska sp. z o.o. has implemented an internal reporting (whistleblowing) procedure. The content of the procedure and the possibility to submit an internal report are available at: [https://inetum.whispli.com/speakup?locale=pl](https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Finetum.whispli.com%2Fspeakup%3Flocale%3Dpl&data=05%7C02%7Cmalgorzata.lipska%40inetum.com%7Ce04f235240834aabde4808de6d68acef%7C14cb4ab462b845a2a944e225383ee1f9%7C0%7C0%7C639068493509832555%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=LegBxRXMhPMxBtS3DudN%2BCooOo7sJquEaLJ2dnUjWRk%3D&reserved=0)", "summaryDescription" : "Microsoft Fabric Presales at Inetum. Skills: Microsoft Fabric, Data modernization, AI, Business strategy. Lead business framing activities. Conduct AI discovery workshops", "postedDate" : "2026-06-15T11:11:48.000", "createdAt" : "2026-06-15T23:58:25.938", "lastUpdated" : "2026-06-16T08:31:50.056", "ingestTimestamp" : "2026-06-15T23:58:25.938", "mongoId" : "6a306853f292fd229cfc356f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Data platform modernization", "AI", "Business strategy", "Value engineering", "ROI/TCO analysis", "Measurement plans", "Proposal writing", "RFP response", "Microsoft Fabric", "Data modernization", "Requirements shaping", "Proposal ownership", "RFP ownership", "OneLake", "Direct Lake", "Medallion architecture", "Fabric capacity planning", "Data governance", "Legacy migration", "Deployment management", "Microsoft Fabrics", "Power BI", "One Lake", "Azure", "CI/CD", "Python", "SQL", "AI technologies" ], "skillCount" : 28, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69fda4e34c40e2acd1b99798", "title" : "Senior WIM Investigator, Enterprise Protection Program, Workplace Incident Management", "company" : "Amazon.com Services LLC", "industry" : "Investigation Loss Prevention, Amazon Corporate Security, amazon security", "salary" : { "min" : 90000.0, "max" : 157600.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Irvine, California, USA", "locations" : [ "Irvine, California, USA" ], "timestamp" : "2026-06-15T02:55:59.366", "fingerprint" : "a0f88d636caca07998eef6297e0afacb1f86f0626065d9a58f1d817a029f2bf9", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10413494/apply", "externalId" : "d2ff6319-f031-4f62-9fce-61aaafe930f2", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Behavioral Threat Assessment", "Investigations", "Incident Management", "Security Operations" ], "hardSkillsList" : [ "Interviewing techniques", "CCTV analysis" ], "softSkillsList" : [ "High judgment", "Integrity" ], "hardSkills" : [ { "name" : "Interviewing techniques", "level" : "intermediate" }, { "name" : "CCTV analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "High judgment" }, { "name" : "Integrity" } ], "majorSkills" : "Behavioral Threat Assessment, Investigations, Incident Management", "majorSkillsList" : [ "Behavioral Threat Assessment", "Investigations", "Incident Management" ], "coreResponsibilities" : "Oversee incident response, Manage workplace incidents, Lead multi-disciplinary teams, Assess behavior, Investigate actions, Implement protective measures, Build collaborative partnerships, Serve as key liaison, Perform threat assessments, Investigate workplace incidents, Organize multiple incidents, Prioritize multiple incidents, Investigate concurrent incidents, Conduct interviews, Analyze CCTV video, Analyze access control systems, Analyze data collection capabilities, Use Microsoft products, Use Adobe products, Use case management system, Deliver investigative information, Deliver investigative reports, Deliver investigative assessments, Deliver investigative presentations, Document risks, Report risks, Escalate risks, Document threats, Report threats, Escalate threats, Document issues, Report issues, Escalate issues", "teamCollaboration" : "Cross-functional stakeholders; Security partners; Global security teams; Regional security teams; Local security teams", "domainKnowledge" : "Workplace Incident Management; Behavioral Threat Assessment; Social Work; Law Enforcement", "domainList" : [ "workplace-incident-management", "behavioral-threat-assessment", "social-work", "law-enforcement" ], "domainSpecificKnowledge" : [ "Workplace Incident Management", "Behavioral Threat Assessment", "Social Work", "Law Enforcement" ], "toolProficiency" : [ "Microsoft products", "Adobe products" ], "communicationSkills" : "Oral communication; Written communication", "documentationSkills" : "Investigative documentation", "problemSolvingSkills" : "Problem-solver", "qualificationsBasic" : "Bachelor's degree or equivalent, Experience in security field, Experience in managerial role, Experience working in office environment", "qualificationsPreferred" : "5+ years security management experience, 5+ years law enforcement experience, 5+ years risk management experience, 5+ years legal experience, Bachelor's degree in Criminal Justice, Bachelor's degree in Security, Bachelor's degree in Law Enforcement, Bachelor's degree in Business", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Workplace Incident Management (WIM) Team is searching for a Senior WIM Investigator to join the team. In this role, you will oversee incident response for the Americas (AMER) Region. This position is an individual contributor and will report to the Regional WIM Manager, AMER Region. The Senior WIM Investigator is responsible for the day-to-day management of workplace incidents involving persons exhibiting inappropriate, concerning, or threatening behavior. To accomplish this, the Senior WIM Investigator will lead multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (e.g., site security, intelligence analysts) to assess the behavior, investigate actions, and implement the appropriate protective measures to resolve the concern while appropriately supporting persons involved. To be successful in this role, you must have experience in Behavioral Threat Assessment and Management (BTAM), Investigations, Incident Management, Security Operations, Social Work or Law Enforcement. The ideal candidate must have a passion for helping people; is a self-starter and a creative problem-solver; possess strong analytical skills; demonstrates high judgment during high stress situations; must be an excellent oral and written communicator; and have a high degree of integrity. Key job responsibilities • Build and maintain collaborative partnerships with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (site security, intelligence analysts). • Serve as the key liaison for global, regional and local security teams. • Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate, abusive, or threatening behavior. • Organize, prioritize and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities. • Conduct interviews of impacted employees, witnesses and/or persons of interest utilizing interviewing techniques. • Analyze CCTV video, access control systems and other data collection capabilities, in response to incidents in order to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved. • Use Microsoft and Adobe products to include a cloud-based case management system for documentation of threat assessment or investigation. • Deliver detailed, well-organized, factual and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents. • Document, report, and appropriately escalate risks, threats or issues to internal or external stakeholders and law enforcement agencies, as required by applicable laws. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications: - Bachelor's degree or equivalent in business or a related field - Experience in the security field in a global corporate environment or large-sized organization (e.g. NGO, public sector, police, or military), including experience in a managerial role - Experience working in an office environment Preferred Qualifications: - 5+ years of facility/corporate security management, law enforcement, risk management, legal, or related industries experience - Bachelor's degree or equivalent in Criminal Justice, Security, Law Enforcement, or Business Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Irvine - 90,100.00 - 157,600.00 USD annually", "summaryDescription" : "Senior WIM Investigator, Enterprise Protection Program, Workplace Incident Management at Amazon.com Services LLC. Skills: Behavioral Threat Assessment, Investigations, Incident Management. Oversee incident response. Manage workplace incidents", "postedDate" : "2026-06-13T04:40:58.457", "createdAt" : "2026-06-13T04:40:58.457", "lastUpdated" : "2026-06-15T02:55:59.366", "ingestTimestamp" : "2026-06-13T04:40:58.457", "mongoId" : "69fda4e34c40e2acd1b99798", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10413494/apply", "salaryAnnualMin" : 90000, "salaryAnnualMax" : 157600, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Interviewing techniques", "CCTV analysis", "High judgment", "Integrity", "Behavioral Threat Assessment", "Investigations", "Incident Management", "Security Operations", "Workplace Incident Management", "Social Work", "Law Enforcement", "Microsoft products", "Adobe products" ], "skillCount" : 13, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a210e4274d8ee00a0af6948", "title" : "Staff Software Engineer, GDC Enterprise Application Platform", "industry" : "Technology", "salary" : { "min" : 220000.0, "max" : 330000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Staff Software Engineer in Sunnyvale, CA, adjusted for lead seniority and the technology industry." }, "location" : "[Sunnyvale, CA, USA, [111 W Java Dr, Sunnyvale, CA 94089, USA], Sunnyvale, 94089, CA, US]", "locations" : [ "[Sunnyvale, CA, USA, [111 W Java Dr, Sunnyvale, CA 94089, USA], Sunnyvale, 94089, CA, US]", "[Kirkland, WA, USA, [Kirkland, WA, USA], Kirkland, null, WA, US]", "[Seattle, WA, USA, [Seattle, WA, USA], Seattle, null, WA, US]" ], "timestamp" : "2026-06-16T12:23:30.359", "fingerprint" : "e577fe27ce67476750006f38aed947df5dc898239d4f887c433bd4f909865b48", "source" : "google", "language" : "en", "externalId" : "96784343485031110", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sunnyvale", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3688301,-122.0363490" } ], "locationText" : "Sunnyvale, California, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "summaryDescription" : "Staff Software Engineer, GDC Enterprise Application Platform", "postedDate" : "2026-06-16T01:48:26.896", "createdAt" : "2026-06-16T01:48:26.896", "lastUpdated" : "2026-06-16T12:23:30.359", "ingestTimestamp" : "2026-06-16T01:48:26.896", "mongoId" : "6a210e4274d8ee00a0af6948", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 330000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Lead", "dataQualityScore" : 0.5555556, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306fd5f292fd229cfed7df", "title" : "Security Incident Response Manager", "company" : "Stripe", "industry" : "FinTech", "salary" : { "min" : 110000.0, "max" : 150000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Manager-level Security Incident Response Manager in the FinTech industry in Ireland, adjusted for seniority and company size." }, "location" : "Ireland Locations", "locations" : [ "Ireland Locations" ], "timestamp" : "2026-06-16T11:17:32.753", "fingerprint" : "5f1795380bd689254fa4ec13a24c81721330e837ac870f097537d3dd799086da", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://stripe.com/jobs/search?gh_jid=8007205", "externalId" : "8007205", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Ireland", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Ireland", "experienceMinYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "Python, SQL, MacOS, Linux, Windows", "professionalSkills" : [ "Security management", "Data analytics", "Network security", "Digital forensics", "Incident response", "Threat intelligence", "Data processing", "Data analysis" ], "hardSkillsList" : [ "Incident response", "Threat analysis", "Forensic investigation", "Data analysis", "Network security", "System administration" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Threat analysis", "level" : "intermediate" }, { "name" : "Forensic investigation", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Network security", "level" : "intermediate" }, { "name" : "System administration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Incident Response Management, Security Operations, Team Leadership, Threat Analysis", "majorSkillsList" : [ "Incident Response Management", "Security Operations", "Team Leadership", "Threat Analysis" ], "coreResponsibilities" : "Leverage security management experience, Improve incident response capabilities, Manage team of security analysts, Manage investigators, Manage responders, Hire team members, Train team members, Evaluate team performance, Provide technical guidance, Develop response procedures, Ensure timely resolution of casework, Collaborate with internal stakeholders, Make continuous improvements to incident response function, Lead team of security analysts, Support team of security analysts, Triage threats, Assess threats, Respond to threats, Provide technical guidance to team, Influence organizational mission, Influence organizational vision, Ensure prioritization of project work, Ensure delivery of project work, Align project work with security roadmaps, Strengthen KPIs for response operations, Strengthen metrics for response operations, Provide clear reporting to stakeholders, Provide consistent reporting to stakeholders, Work cross-functionally with security engineering teams, Gather requirements for analyzing security events data, Gather requirements for responding to security events data, Protect Stripe networks, Protect Stripe systems, Protect Stripe data, Develop strategies for incident response, Document strategies for incident response, Implement strategies for incident response, Develop runbooks for incident response, Document runbooks for incident response, Implement runbooks for incident response, Develop capabilities for incident response, Document capabilities for incident response, Implement capabilities for incident response, Continuously improve security processes, Continuously improve response capabilities, Collaborate with security engineers, Collaborate with security analysts, Coach individual contributors, Mentor individual contributors, Enable career development, Champion quality standards within team", "teamCollaboration" : "Cross-functional teams; Security Analytics teams; Detection teams; Security engineering teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Threat actor tactics; Threat actor techniques; Threat actor procedures; Security incident response; Network security; Digital forensics; Data analytics", "domainList" : [ "threat-actor-tactics", "threat-actor-techniques", "threat-actor-procedures", "security-incident-response", "network-security", "digital-forensics", "data-analytics" ], "domainSpecificKnowledge" : [ "Threat actor tactics", "Threat actor techniques", "Threat actor procedures", "Security incident response", "Network security", "Digital forensics", "Data analytics" ], "toolProficiency" : [ "Chronicle", "Tines", "Osquery", "Splunk" ], "communicationSkills" : "Operational reporting; Incident reporting", "documentationSkills" : "Response procedures; Runbooks", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Ensure timely and effective resolution of casework", "qualificationsBasic" : "5+ years leading Security Operations or Incident Response teams, Hands-on, technical management experience, B.S. or M.S. Computer Science or related field, Equivalent experience in Security, Experience recruiting, growing, and leading technical teams, Performance management experience, Excellent written and verbal communication skills, Ability to develop and deliver operational or incident-related information to leadership, Advanced knowledge of data analytics, Advanced knowledge of network security, Advanced knowledge of digital forensics, Advanced knowledge of incident response investigations, Experience with Python, Experience with SQL, Familiarity with macOS, Familiarity with Linux, Familiarity with Windows, Understanding of threat actor TTPs", "qualificationsPreferred" : "Broad knowledge across information security domain, Familiarity with endpoint security, Familiarity with email security, Familiarity with network security, Familiarity with identity management, Familiarity with cloud security, Familiarity with vulnerability management, Familiarity with incident response, Familiarity with threat intelligence, Experience with engineering, Experience with data processing and analysis tools, Familiarity with network observability, Familiarity with security software, Familiarity with data engineering solutions, Familiarity with Chronicle, Familiarity with Tines, Familiarity with osquery, Familiarity with Splunk", "remoteFriendly" : true, "rawDescription" : "Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Security Incident Response team is responsible for triaging and assessing the severity of incoming security alerts, responding with initial containment measures and escalating as needed to incident responders for further investigation and resolution. They analyze a variety of data sources to identify potential threats, collect requirements for operational enhancements to detection and response systems, and generally scale security processes. From external attacks to insider threats, our goal is to respond with speed and precision, remediate, and support the incident postmortem process. The team is distributed globally and regularly coordinates with stakeholders in North America, Europe, and Asia. What you’ll do You will leverage your security management experience to improve incident response capabilities at Stripe. You will manage a team of security analysts, investigators, and responders on the front lines of the incident response process, hiring, training, and evaluating their performance, providing technical guidance where needed, developing clear and consistent response procedures, and ensuring timely and effective resolution of casework. You will also collaborate with various internal stakeholders, including the Security Analytics and Detection teams, and make continuous improvements to Stripe’s security incident response function. Responsibilities Lead and support a team of security analysts, investigators, and responders who triage, assess, and respond to threats Provide technical guidance to the team, as a subject matter expert Influence the organizational mission and vision by ensuring prioritization and delivery of project work that is aligned with relevant security roadmaps Strengthen KPIs and metrics for measuring response operations effectiveness, for clear and consistent reporting to internal stakeholders Work cross-functionally with security engineering teams to gather requirements for analyzing and responding to security events data at scale while protecting Stripe networks, systems, and data from threats Develop, document, and implement strategies, runbooks, and capabilities to support the incident response process Continuously improve security processes and response capabilities by collaborating with security engineers and analysts Coach and mentor individual contributors, enabling career development and championing quality standards within the team Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years experience leading Security Operations or Incident Response teams, including hands-on, technical management experience of security analysts or engineers B. S. or M. S. Computer Science or related field, or equivalent experience in Security Experience recruiting, growing, and leading technical teams, including performance management Excellent written and verbal communication skills, including the ability to develop and deliver operational or incident-related information to leadership Advanced knowledge of data analytics (e. g. logs for first or third party applications, system / data access events), network security, digital forensics, and incident response investigations Experience with Python and SQL, and/or familiarity with other programming languages Familiarity with operating systems, file systems, and memory on macOS, Linux, or Windows Strong understanding of threat actor tactics, techniques, and procedures (TTPs) Preferred qualifications Broad knowledge and experience across the information security domain, including familiarity with endpoint, email, network, identity management, cloud security, vulnerability management, incident response, and threat intelligence. Experience with engineering, data processing and analysis tools Familiarity with network observability, security software, or data engineering solutions (Chronicle, Tines, osquery, Splunk, etc.)", "summaryDescription" : "Security Incident Response Manager at Stripe. Skills: Incident Response Management, Security Operations, Team Leadership, Threat Analysis. Leverage security management experience. Improve incident response capabilities", "postedDate" : "2026-06-16T01:16:18.624", "createdAt" : "2026-06-16T01:16:18.624", "lastUpdated" : "2026-06-16T11:17:32.753", "ingestTimestamp" : "2026-06-16T01:16:18.624", "mongoId" : "6a306fd5f292fd229cfed7df", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Incident response", "Threat analysis", "Forensic investigation", "Data analysis", "Network security", "System administration", "Leadership", "Incident Response Management", "Security Operations", "Team Leadership", "Threat Analysis", "Security management", "Data analytics", "Digital forensics", "Threat intelligence", "Data processing", "Roadmap planning", "Threat actor tactics", "Threat actor techniques", "Threat actor procedures", "Security incident response", "Chronicle", "Tines", "Osquery", "Splunk" ], "skillCount" : 25, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307252f292fd229cffcfe8", "title" : "Service Desk Incident Manager", "company" : "Link Solutions, Inc.", "industry" : "Information Technology And Services", "salary" : { "min" : 42000.0, "max" : 62000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Aberdeen Proving Ground, MD, United States", "locations" : [ "Aberdeen Proving Ground", "MD", "United States" ], "certifications" : [ "IAT Level II", "Microsoft 365 Certified: Endpoint Administrator Associate", "ITIL v4", "Microsoft operating system environment certification" ], "timestamp" : "2026-06-16T11:11:21.732", "fingerprint" : "800cd0221c425842d51bf55500bd1e37e5403736f8470c813b02d211cdf47b8c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/LinkSolutionsInc/744000132276730-service-desk-incident-manager", "externalId" : "744000132276730", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Aberdeen Proving Ground", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.3890776,-76.2305823" } ], "locationText" : "Aberdeen Proving Ground, Maryland, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office, Microsoft 365", "professionalSkills" : [ "Problem solver", "Troubleshooter" ], "hardSkillsList" : [ "Incident management", "Service request management" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Service request management", "level" : "intermediate" } ], "majorSkills" : "Incident management, Service request management, Process improvement", "majorSkillsList" : [ "Incident management", "Service request management", "Process improvement" ], "coreResponsibilities" : "Oversee service request queue, Monitor ticket management system, Track service requests, Report on service requests, Lead incident response activities, Coordinate with Service Desk Leads, Coordinate with technical support teams, Track high-priority incidents, Manage high-priority incidents, Implement metrics-driven processes, Enforce metrics-driven processes, Identify incident trends, Analyze incident trends, Ensure SLAs are met, Support compliance requirements", "teamCollaboration" : "Coordinate with technical support teams", "domainKnowledge" : "DoD standards; DoD IT environments", "domainList" : [ "dod-standards", "dod-it-environments" ], "domainSpecificKnowledge" : [ "DoD standards", "DoD IT environments" ], "toolProficiency" : [ "ServiceNow ITSM" ], "communicationSkills" : "Written communication; Oral communication", "documentationSkills" : "Technical process documentation; Procedure documentation", "continuousLearning" : "Certification reimbursement", "problemSolvingSkills" : "Problem solving; Troubleshooting", "specialRequirements" : "U. S. Citizen, Active DoW Secret Clearance, Non-remote", "outcomesObjectives" : "Improve efficiency; Improve service delivery; Contribute to mission success; Contribute to national security", "qualificationsBasic" : "U. S. Citizen with active DoW Secret Clearance, Five (5+) years IT or Service Desk experience OR BAS degree with two (2+) years IT or Service Desk experience, IAT Level II Certification equivalent or higher, Microsoft Office products proficiency, Receive Microsoft 365 Certified: Endpoint Administrator Associate within 6 months", "qualificationsPreferred" : "Experience in Department of Defense environment, ITIL v4 certification, Microsoft operating system environment certification, Experience with ServiceNow ITSM platform, Experience creating and modifying documentation, Excellent communication skills, Excellent organizational skills, Ability to prioritize and manage multiple tasks", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always\". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Aberdeen Proving Ground, MD. * U.S. Citizen with an active DoW Secret Clearance * IAT Level II certification equivalent or higher * Non-remote (relocation incentive available) In this critical role, the Service Desk Incident Manager will lead the coordination and execution of incident management and service request processes, ensuring seamless operations in support of the Army Research Laboratory’s vital mission. This position is responsible for driving efficient resolution, maintaining operational readiness, and continuously improving service delivery in alignment with Department of Defense (DoD) standards and industry best practices. The ideal candidate will play a key role in enhancing performance, streamlining processes, and fostering a culture of accountability and excellence—ultimately ensuring that technical support services directly contribute to mission success and national security objectives. Job Responsibilities: * Oversee and manage the service request queue, ensuring timely intake, assignment, escalation, and resolution of incidents. * Utilize the ticket management system to monitor, track, and report on service requests and incident statuses. * Lead incident response activities by coordinating with Service Desk Leads and technical support teams. * Track and manage high-priority incidents, ensuring proper escalation paths and communication protocols. * Implement and enforce metrics-driven processes to improve efficiency and service delivery. * Identify and analyze incident trends to drive problem management and continuous improvement efforts. * Ensure service level agreements (SLAs) are met and support compliance requirements for DoD IT environments. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. ## Qualifications * U.S. Citizen with an active DoW Secret Clearance * Five (5+) years of relevant experience working in an IT or Service Desk environment OR a BA/BS degree in Information Technology, Computer Science, Engineering, or related field with two (2+) years of experience working in an IT or Service Desk environment. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * A problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Proficiency with Microsoft Office products. * Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date. Preferred * Experience working in a Department of Defense (DoD) environment. * Information Technology Infrastructure Library (ITIL) v4 certification A Microsoft operating system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.). * Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. * Experience creating and modifying documentation for technical processes and procedures. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Salary Range: $42,000 - $62,000 Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. ## Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Service Desk Incident Manager at Link Solutions, Inc.. Skills: Incident management, Service request management, Process improvement. Oversee service request queue. Monitor ticket management system", "postedDate" : "2026-06-15T20:00:03.000", "createdAt" : "2026-06-16T01:35:52.828", "lastUpdated" : "2026-06-16T11:11:21.732", "ingestTimestamp" : "2026-06-16T01:35:52.828", "mongoId" : "6a307252f292fd229cffcfe8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 62000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Incident management", "Service request management", "Process improvement", "Problem solver", "Troubleshooter", "DoD standards", "DoD IT environments", "IAT Level II", "Microsoft 365 Certified: Endpoint Administrator Associate", "ITIL v4", "Microsoft operating system environment certification", "ServiceNow ITSM" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a16291b58b93c861e959d56", "title" : "Senior Enterprise Application Platform Administrator", "company" : "HDR", "salary" : { "min" : 115500.0, "max" : 173000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Enterprise Application Platform Administrator in Omaha, adjusted for seniority and company size." }, "location" : "United States-Nebraska-Omaha", "locations" : [ "United States-Nebraska-Omaha" ], "timestamp" : "2026-06-15T09:52:49.888", "fingerprint" : "bc6642ed8b72f9c68fe6776136264b1bb6a95a91627d03119d55b61f56c75eab", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=783334", "externalId" : "783334", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Omaha", "state" : "Nebraska", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.2587459,-95.9383758" } ], "locationText" : "Omaha, Nebraska, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. United States-Nebraska-Omaha", "summaryDescription" : "Senior Enterprise Application Platform Administrator at HDR", "createdAt" : "2026-06-14T08:38:35.219", "lastUpdated" : "2026-06-15T09:52:49.888", "ingestTimestamp" : "2026-06-14T08:38:35.219", "mongoId" : "6a16291b58b93c861e959d56", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115500, "salaryAnnualMax" : 173000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.85 }, { "id" : "6a305f3bf292fd229cf79f32", "title" : "Microsoft SME", "industry" : "Growth Initiatives", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Microsoft SME in Washington, United States, adjusted for industry and seniority." }, "location" : "Washington, DC (Hybrid)", "locations" : [ "Washington, DC (Hybrid)" ], "timestamp" : "2026-06-16T11:40:36.510", "fingerprint" : "599f429d279ced10add16d394ceeb5f923101fdc812841b2d51ef4a5c151869b", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/sprymethods/56c1bb79-84de-4290-9965-9631eb5037e5/apply", "externalId" : "56c1bb79-84de-4290-9965-9631eb5037e5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Intune, Windows Autopilot, Group Policy, Ivanti", "professionalSkills" : [ "Endpoint engineering", "Cybersecurity", "Configuration management", "Compliance enforcement", "Audit readiness" ], "hardSkillsList" : [ "Patch management", "Telemetry", "Log forwarding" ], "hardSkills" : [ { "name" : "Patch management", "level" : "intermediate" }, { "name" : "Telemetry", "level" : "intermediate" }, { "name" : "Log forwarding", "level" : "intermediate" } ], "majorSkills" : "Endpoint engineering, Intune, Windows Autopilot", "majorSkillsList" : [ "Endpoint engineering", "Intune", "Windows Autopilot" ], "coreResponsibilities" : "Engineer secure Windows workstation images, Maintain secure Windows workstation images, Support Intune registration, Support Intune compliance policies, Support Intune configuration profiles, Support Windows Autopilot provisioning, Support Windows Autopilot registration, Support Windows Autopilot lifecycle management, Engineer patch management workflows, Engineer patch deployment workflows, Implement endpoint telemetry, Implement log forwarding, Implement operational monitoring, Support passwordless authentication, Support hardware-backed authentication, Develop operational documentation, Develop runbooks, Develop validation procedures", "domainKnowledge" : "Windows workstation images; Virtual desktop infrastructure; Endpoint logging; Passwordless authentication", "domainList" : [ "windows-workstation-images", "virtual-desktop-infrastructure", "endpoint-logging", "passwordless-authentication" ], "domainSpecificKnowledge" : [ "Windows workstation images", "Virtual desktop infrastructure", "Endpoint logging", "Passwordless authentication" ], "toolProficiency" : [ "Intune", "Windows Autopilot", "Ivanti" ], "documentationSkills" : "Operational documentation; Runbooks; Validation procedures", "specialRequirements" : "Top Secret (TS) security clearance", "qualificationsBasic" : "Eight years of experience in IT, Six years of engineering experience, Experience with Intune, Experience with Windows Autopilot, Experience with imaging, Experience with patch management, Experience with configuration management, Experience with compliance enforcement, Experience with endpoint logging, Experience with telemetry, Experience with audit readiness, Top Secret (TS) security clearance", "qualificationsPreferred" : "Bachelor's degree in IT, Bachelor's degree in cybersecurity, Equivalent experience to Bachelor's degree", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "## What Your Day-To-Day Looks Like (Position Responsibilities) Engineer and maintain secure Windows workstation images supporting on-site, remote, and virtual desktop infrastructure (VDI) access. Support Microsoft Intune registration, compliance policies, and configuration profiles. Support Windows Autopilot for provisioning, registration, and lifecycle management. Engineer patch management and deployment workflows using Intune, Group Policy, Ivanti, and related tooling where applicable. Implement endpoint telemetry, log forwarding, and operational monitoring for Windows environments. Support passwordless and hardware-backed authentication methods where approved. Develop operational documentation, runbooks, and validation procedures. ## What You Need to Succeed (Minimum Requirements) Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity. Six years of engineering experience in enterprise environments. Experience with Intune, Windows Autopilot, imaging, patch and configuration management, and compliance enforcement. Experience with endpoint logging, telemetry, and audit readiness. Top Secret (TS) security clearance. ## Ideally, You Also Have (Preferred Qualifications) Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience.", "summaryDescription" : "Microsoft SME. Skills: Endpoint engineering, Intune, Windows Autopilot. Engineer secure Windows workstation images. Maintain secure Windows workstation images", "postedDate" : "2026-06-14T15:41:36.921", "createdAt" : "2026-06-14T15:41:36.921", "lastUpdated" : "2026-06-16T11:40:36.510", "ingestTimestamp" : "2026-06-16T03:23:19.931", "mongoId" : "6a305f3bf292fd229cf79f32", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 215000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Patch management", "Telemetry", "Log forwarding", "Endpoint engineering", "Intune", "Windows Autopilot", "Cybersecurity", "Configuration management", "Compliance enforcement", "Audit readiness", "Windows workstation images", "Virtual desktop infrastructure", "Endpoint logging", "Passwordless authentication", "Ivanti" ], "skillCount" : 15, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30905ef292fd229c0b354b", "title" : "Ticketing Operations Associate", "company" : "Vivid Seats", "salary" : { "min" : 43000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Chicago, Illinois, United States", "locations" : [ "Chicago", "Illinois", "United States" ], "timestamp" : "2026-06-16T10:26:59.904", "fingerprint" : "84fe2671ea216c8ef4cfd05ccdaebdfe045f86a03fca48c1913bda4b8755c21b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/vividseatsllc/jobs/4710599007?gh_jid=4710599007", "externalId" : "4710599007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Coppell", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "32.9552598,-97.0155703" } ], "locationText" : "Coppell, Texas, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Manage ticketing system operations, Process incoming tickets, Route tickets to appropriate teams, Track ticket status and resolution, Ensure timely ticket closure, Maintain ticketing system documentation, Generate operational reports, Monitor system performance, Identify and escalate issues, Collaborate with IT support, Assist with system upgrades, Provide user support", "teamCollaboration" : "IT support teams; Cross-functional teams", "domainKnowledge" : "Ticketing systems", "domainList" : [ "ticketing-systems" ], "domainSpecificKnowledge" : [ "Ticketing systems" ], "documentationSkills" : "System documentation", "problemSolvingSkills" : "Troubleshooting", "outcomesObjectives" : "Ensure timely ticket closure; Maintain system uptime", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers. The Opportunity: The Fulfillment Services Associate will partner with the operations team in managing seller ticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats’ Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team. How your role contributes to the success of Vivid Seats: Establish and maintain a business relationship with new and existing sellers and marketplaces. Communicate externally through phone calls and emails, responding in a timely manner. Assist sellers and marketplaces with the buying and selling of tickets. Monitor queues to ensure timely fulfillment of all sales and maintain accuracy of tickets. Troubleshoot technical issues related to order processing and data exchange. How your role expectations will progress as a Fulfillment Services Associate in the first 30, 90, and 180 days: 30 days in Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. Acclimate to team and company norms, business objectives, and Vivid Seats values. Learn our internal POS system Skybox. Familiarize and understand the Ticket Fulfillment process. 90 days in Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. Achieve thorough comprehension of our Fulfillment team practices including but not limited to ticket fulfillment, inventory listing creation and inbound inquiries. Attain complete knowledge of the third-party automation technology used for fulfillment. 180 days in Apply methods to execute individual tasks that positively impacts the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Master understanding of all client accounts and marketplaces. Problem solving complex ticket fulfillment issues. What You’ll Bring: Outstanding communication, attention to detail and organizational skills Strong problem solving and issue resolution skills Strong client management and negotiation skills Assertive and professional demeanor Ability to think proactively and manage time effectively Ability to work independently Flexible schedule with ability to work occasional nights, weekends and some holidays Office Location: Coppell, TX We have multiple openings on this team with the following schedules: 2:00PM -10:30PM (Mon/Tues off) OR 2:00PM - 10:30PM (Wed/Thurs) off Schedules require: 3 weekdays and both Saturday and Sunday Hybrid model, not fully remote. Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications. Salary: $43,000 base salary with overtime eligibility #LI-BW1 Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.", "summaryDescription" : "Ticketing Operations Associate at Vivid Seats. Manage ticketing system operations. Process incoming tickets", "postedDate" : "2026-06-16T03:15:52.636", "createdAt" : "2026-06-16T03:15:52.636", "lastUpdated" : "2026-06-16T10:26:59.904", "ingestTimestamp" : "2026-06-16T03:15:52.636", "mongoId" : "6a30905ef292fd229c0b354b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 43000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Ticketing systems" ], "skillCount" : 1, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25145374d8ee00a00bb369", "title" : "Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response", "company" : "Amazon Web Services Australia Pty Ltd", "industry" : "Operations, IT, Support Engineering, Cloud Computing", "salary" : { "min" : 175000.0, "max" : 245000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Incident Management Engineer in Sydney, Australia, adjusted for the technology industry and a large company size." }, "location" : "Sydney, New South Wales, AUS", "locations" : [ "Sydney, New South Wales, AUS" ], "certifications" : [ "AWS Associate level certifications" ], "timestamp" : "2026-06-15T00:55:38.724", "fingerprint" : "215f83d4baf92237a7526340281af7ea6f4f60e3b3b81fb5e8d07800f2bec392", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10441540/apply", "externalId" : "6848a1ed-03fd-448c-825f-45e26cd76529", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "technicalSkills" : "AWS", "professionalSkills" : [ "Incident Management", "Customer ownership", "Account ownership", "Problem solving", "Strategic planning" ], "hardSkillsList" : [ "Incident response", "Technical troubleshooting", "Runbook development", "Response plan development" ], "softSkillsList" : [ "Leadership", "Mentoring", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Runbook development", "level" : "intermediate" }, { "name" : "Response plan development", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Critical thinking" } ], "majorSkills" : "Incident Management, Incident Response, Customer Support", "majorSkillsList" : [ "Incident Management", "Incident Response", "Customer Support" ], "coreResponsibilities" : "Drive resolution of large scale customer impacting incidents, Drive critical, complex customer escalations, Provide critical incident response/management, Lead calls with internal/external participants, Contribute to Problem Records, Conduct continuous real-time proactive monitoring, Prioritize, manage, and own customer issues, Monitor and manage communications during high impact events, Collaborate with key stakeholders across AWS, Improve customer experience, Develop mechanisms that support operational excellence, Lead projects and teams, Drive operational improvements, Create and review design, Influence new standard operating procedures, Identify and troubleshoot recurring platform issues, Own projects to drive improvements, Mentor peers, Perform other duties as required", "teamCollaboration" : "Cross-functional teams; Engineering Teams; Internal/external participants", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Cloud technologies; Distributed architectures; Mission critical applications", "domainList" : [ "cloud-technologies", "distributed-architectures", "mission-critical-applications" ], "domainSpecificKnowledge" : [ "Cloud technologies", "Distributed architectures", "Mission critical applications" ], "communicationSkills" : "Written communication; Verbal communication; Presenting to audience; Convey key details", "documentationSkills" : "Technical documentation", "problemSolvingSkills" : "Analytical acumen; Logical problem solving; Critical thinking; Troubleshoot recurring platform issues", "specialRequirements" : "Work weekends, Work public holidays", "qualificationsBasic" : "Business level Spanish and English, 3+ years Major Incident / Problem Manager Experience, 5+ years Support Engineering, Network Engineering, Solutions Architecture, or similar IT role, Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or related field (or 6+ years relevant work experience), Professional oral and written communication skills", "qualificationsPreferred" : "Industry specific accredited certification(s), AWS Associate level certifications, Knowledge of ITIL/Lean Processes, Ability to work in ambiguous environments, Demonstrated critical thinking and logical problem solving skills, Experience driving collaborative projects, Familiarity operating or designing distributed architectures, Ability to review complex technical details", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide. Finally, you are passionate about technology with a desire to learn more and do more with AWS. ABOUT THE ROLE AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers. Please note as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities - Every day will bring new and exciting challenges that include elements of: - Drive the resolution of large scale customer impacting incidents as part of a team rotation - Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. - Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads - Contribute to Problem Records for customers - Conduct continuous real-time proactive monitoring of customer metrics - Prioritize, manage, and own emerging and developing customer issues from start to finish - Monitor and manage communications during high impact events via relevant channels - Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence - Lead projects and teams to drive operational improvements - Create and review documentation; design/influence new standard operating procedures - Identify and troubleshoot recurring platform issues and own projects to drive improvements - Mentor peers in your areas of technical and operational strength - Perform other duties as required by the organization About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Business level Spanish and English, verbal and written - 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications - 5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role. - Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience) - Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s) Preferred Qualifications: - Industry specific accredited certification(s) such as the AWS Associate level certifications - Knowledge of ITIL/Lean Processes - Ability to work in ambiguous environments - Demonstrated critical thinking and logical problem solving skills - Experience driving collaborative projects from conception to delivery - Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies - Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response at Amazon Web Services Australia Pty Ltd. Skills: Incident Management, Incident Response, Customer Support. Drive resolution of large scale customer impacting incidents. Drive critical, complex customer escalations", "postedDate" : "2026-06-13T10:47:22.538", "createdAt" : "2026-06-13T10:47:22.538", "lastUpdated" : "2026-06-15T00:55:38.724", "ingestTimestamp" : "2026-06-13T10:47:22.538", "mongoId" : "6a25145374d8ee00a00bb369", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10441540/apply", "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Incident response", "Technical troubleshooting", "Runbook development", "Response plan development", "Leadership", "Mentoring", "Critical thinking", "Incident Management", "Incident Response", "Customer Support", "Customer ownership", "Account ownership", "Problem solving", "Strategic planning", "Project management", "Cloud technologies", "Distributed architectures", "Mission critical applications", "AWS Associate level certifications" ], "skillCount" : 19, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Cloud Technologies" }, { "id" : "6a2cba1e74d8ee00a09f8ae8", "title" : "Director of Ticket Sales", "company" : "Prairie View A&M University", "industry" : "Education", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Ticket Sales in Prairie View, TX, adjusted for the education industry and seniority level." }, "location" : "Prairie View, TX", "locations" : [ "Prairie View, TX" ], "timestamp" : "2026-06-15T12:16:20.754", "fingerprint" : "ea4bc54d4eeee270f7076a4067f4390f4de575d5e1d9290869bdefffbdd6c426", "source" : "jazzhr", "language" : "en", "externalId" : "ZsKceO01yX", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Prairie View", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.0857916,-95.9907058" } ], "locationText" : "Prairie View, Texas, United States", "experienceLevel" : "Director", "coreResponsibilities" : "Drive ticket sales revenue, Develop and execute sales strategies, Manage client relationships, Close ticket sales deals, Achieve revenue targets", "domainKnowledge" : "Ticket sales; Sports revenue", "domainList" : [ "ticket-sales", "sports-revenue" ], "domainSpecificKnowledge" : [ "Ticket sales", "Sports revenue" ], "outcomesObjectives" : "Maximize ticket sales revenue; Achieve sales goals", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Director of Ticket Sales at Prairie View A&M University. Drive ticket sales revenue. Develop and execute sales strategies", "createdAt" : "2026-06-14T07:14:51.588", "lastUpdated" : "2026-06-15T12:16:20.754", "ingestTimestamp" : "2026-06-14T07:14:51.588", "mongoId" : "6a2cba1e74d8ee00a09f8ae8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Ticket sales", "Sports revenue" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a660774d8ee00a062b91f", "title" : "Incident Management Engineer (Portuguese/English bilingual), Incident Detection and Response", "company" : "Amazon Web Services", "industry" : "Operations, IT, Support Engineering, Cloud Computing", "salary" : { "min" : 175000.0, "max" : 245000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Incident Management Engineer in Sydney, Australia, adjusted for the technology industry and a large company size." }, "location" : "Sydney, New South Wales, AUS", "locations" : [ "Sydney, New South Wales, AUS" ], "certifications" : [ "AWS Associate level certifications" ], "timestamp" : "2026-06-15T03:55:52.053", "fingerprint" : "25ae37cc0beb9911eb9aef47f1c37b8ceda01b802af3283a76e5dbf14e970920", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10443072/apply", "externalId" : "c7b14860-3b9e-4d9a-9511-058ca0f602ec", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "technicalSkills" : "AWS", "professionalSkills" : [ "Incident Management", "Customer Ownership", "Account Ownership", "Problem Solving", "Strategic Planning" ], "hardSkillsList" : [ "Incident Response", "Customer Engagement", "Technical Troubleshooting", "Process Improvement" ], "softSkillsList" : [ "Leadership", "Mentoring", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident Response", "level" : "intermediate" }, { "name" : "Customer Engagement", "level" : "intermediate" }, { "name" : "Technical Troubleshooting", "level" : "intermediate" }, { "name" : "Process Improvement", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" }, { "name" : "Critical thinking" } ], "majorSkills" : "Incident Management, Customer Support, Technical Resolution", "majorSkillsList" : [ "Incident Management", "Customer Support", "Technical Resolution" ], "coreResponsibilities" : "Drive resolution of customer impacting incidents, Drive customer escalations, Provide incident response/management, Lead calls with participants, Contribute to Problem Records, Conduct real-time proactive monitoring, Prioritize and manage customer issues, Monitor communications during high impact events, Collaborate with AWS stakeholders, Improve customer experience, Develop operational excellence mechanisms, Lead projects to drive improvements, Create and review design, Influence new standard operating procedures, Identify and troubleshoot platform issues, Own projects to drive improvements, Mentor peers, Perform other duties", "teamCollaboration" : "Collaboration with Engineering Teams; Work with key stakeholders", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Mission critical applications; Distributed architectures", "domainList" : [ "mission-critical-applications", "distributed-architectures" ], "domainSpecificKnowledge" : [ "Mission critical applications", "Distributed architectures" ], "communicationSkills" : "Written communication; Verbal communication; Oral communication; Professional communication", "documentationSkills" : "Develop runbooks; Develop response plans", "problemSolvingSkills" : "Analytical acumen; Dive deep to solve complex problems; Logical problem solving", "specialRequirements" : "Work weekends, Work public holidays", "outcomesObjectives" : "Reduce potential for failure; Accelerate recovery of critical workloads", "qualificationsBasic" : "Business level Portuguese and English, 3+ years Major Incident / Problem Manager Experience, 5+ years Support Engineering, Network Engineering, Solutions Architecture, or similar IT role, Bachelor's degree in CS, Info Sci/Tech, Comm Eng, Business, or related field (or 6+ years relevant work experience)", "qualificationsPreferred" : "AWS Associate level certifications, Knowledge of ITIL/Lean Processes, Ability to work in ambiguous environments, Demonstrated critical thinking and logical problem solving skills, Experience driving collaborative projects, Familiarity operating or designing distributed architectures, Ability to review technical details and convey to stakeholders", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide. Finally, you are passionate about technology with a desire to learn more and do more with AWS. ABOUT THE ROLE AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers. Please note as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities - Every day will bring new and exciting challenges that include elements of: - Drive the resolution of large scale customer impacting incidents as part of a team rotation - Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. - Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads - Contribute to Problem Records for customers - Conduct continuous real-time proactive monitoring of customer metrics - Prioritize, manage, and own emerging and developing customer issues from start to finish - Monitor and manage communications during high impact events via relevant channels - Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence - Lead projects and teams to drive operational improvements - Create and review documentation; design/influence new standard operating procedures - Identify and troubleshoot recurring platform issues and own projects to drive improvements - Mentor peers in your areas of technical and operational strength - Perform other duties as required by the organization About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Business level Portuguese and English, verbal and written - 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications - 5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role. - Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience) - Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s) Preferred Qualifications: - Industry specific accredited certification(s) such as the AWS Associate level certifications - Knowledge of ITIL/Lean Processes - Ability to work in ambiguous environments - Demonstrated critical thinking and logical problem solving skills - Experience driving collaborative projects from conception to delivery - Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies - Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Incident Management Engineer (Portuguese/English bilingual), Incident Detection and Response at Amazon Web Services. Skills: Incident Management, Customer Support, Technical Resolution. 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Join us if you are passionate about the Travel industry with prior experience in GDS systems and excellent communication in English! Responsibilities: Issue and reissue ticketsKeep productivity benchmark and accuracy as", "summaryDescription" : "Ticketing Associate at ATI Business Group. Issue tickets. Reissue tickets", "createdAt" : "2026-06-14T20:26:34.932", "lastUpdated" : "2026-06-16T05:25:51.448", "ingestTimestamp" : "2026-06-14T20:26:34.932", "mongoId" : "6a2c9ec474d8ee00a099e9aa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Travel industry" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Travel", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2cc3ac74d8ee00a0a0a0cb", "title" : "Incident Management Engineer, Incident Detection and Response", "company" : "Amazon Support Services Costa Rica SRL", "industry" : "Operations, IT, Support Engineering, Cloud Computing", "salary" : { "min" : 2.4E7, "max" : 3.6E7, "currency" : "CRC", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Incident Management Engineer in Heredia, Costa Rica, adjusted for the technology industry and company size." }, "location" : "Heredia, Heredia, CRI", "locations" : [ "Heredia, Heredia, CRI" ], "certifications" : [ "AWS Associate level certification", "AWS Professional level certification" ], "timestamp" : "2026-06-15T11:37:34.226", "fingerprint" : "5d9fa2a124987689dce9a3778556aa78ee2ede923573d115e5b96c169fc67d88", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10448063/apply", "externalId" : "31abe20c-5f53-4481-9de0-d8720e3bd201", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Heredia", "state" : "Heredia", "country" : "Costa Rica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "9.9984272,-84.1171215" } ], "locationText" : "Heredia, Heredia, Costa Rica", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "AWS", "professionalSkills" : [ "Incident Management", "Customer ownership", "Account ownership" ], "hardSkillsList" : [ "Incident response", "Technical resolution" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Technical resolution", "level" : "intermediate" } ], "majorSkills" : "Incident Management, Incident Response, Customer Engagement", "majorSkillsList" : [ "Incident Management", "Incident Response", "Customer Engagement" ], "coreResponsibilities" : "Drive resolution large scale incidents, Provide critical incident response, Lead calls internal/external participants, Monitor manage communications high impact events, Collaborate key stakeholders AWS, Improve customer experience, Develop mechanisms support operational excellence, Create review design procedures, Influence new standard operating procedures, Identify troubleshoot recurring platform issues, Own projects drive improvements, Mentor peers technical strength, Mentor peers operational strength", "teamCollaboration" : "Engineering Teams; Key stakeholders AWS", "domainKnowledge" : "Mission critical applications; Critical workloads", "domainList" : [ "mission-critical-applications", "critical-workloads" ], "domainSpecificKnowledge" : [ "Mission critical applications", "Critical workloads" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Runbooks; Response plans", "problemSolvingSkills" : "Troubleshoot recurring issues", "specialRequirements" : "Work weekends, Work public holidays", "outcomesObjectives" : "Reduce potential for failure; Accelerate recovery critical workloads; Detect engage customers 5 minutes; Engage customers call bridge 5 minutes", "qualificationsBasic" : "Speak, write, read fluently Spanish, 3+ years systems engineering, 3+ years technical support, Bachelor's degree equivalent, Experience English communication, 3+ years Major Incident/Problem Management", "qualificationsPreferred" : "AWS Associate level certification, AWS Professional level certification, Knowledge Lean methodologies, Knowledge distributed architectures, Knowledge service-oriented architectures, Review complex technical details, Convey key details senior stakeholders", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The AWS Incident Detection and Response team is part of the ASPIRE organization within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm. AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide. Please note as a follow-the-sun organization. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities - Drive the resolution of large scale customer impacting incidents or escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. - Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads - Monitor and manage communications during high impact events via relevant channels - Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence - Create and review documentation; design/influence new standard operating procedures - Identify and troubleshoot recurring platform issues and own projects to drive improvements - Mentor peers in your areas of technical and operational strength About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Speak, write, and read fluently in Spanish - 3+ years of systems engineering, or 3+ years of technical support experience - Bachelor's degree or equivalent, or experience in a relevant field - Experience in English-language communication skills, both written and verbal - 3+ years demonstrable Major Incident/Problem Management Experience for organizations that run mission critical applications Preferred Qualifications: - AWS Associate level certification, or AWS Professional level certification - Knowledge of Lean methodologies - Knowledge of distributed and service-oriented architectures - Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Incident Management Engineer, Incident Detection and Response at Amazon Support Services Costa Rica SRL. Skills: Incident Management, Incident Response, Customer Engagement. Drive resolution large scale incidents. 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Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. ABOUT US Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. At Harmattan AI, we design and deploy advanced AI-powered systems for defense. Our work sits at the intersection of cutting-edge technology and national security, fast-moving, high-stakes, and deeply mission-driven. We hire selectively and work with urgency, precision, and a commitment to solving problems that matter. If you're exceptional in your field and driven by building real-world impact, we want to hear from you. Even if no listed role matches your profile, we welcome proactive applications from individuals who thrive in high-responsibility environments and bring deep expertise in areas such as: - Aerospace & Robotics – GNC, autonomy, flight software, mission planning - Embedded Systems & Hardware – FPGA, real-time systems, electronics - Software & AI – machine learning, perception, signal processing - Business, Strategy & Operations – program execution, partnerships, international expansion WHAT WE’RE LOOKING FOR We value individuals who: - Set a high personal bar for quality and technical excellence - Take ownership and move fast under uncertainty - Push boundaries, challenge assumptions, and deliver under pressure - Are motivated by complex challenges with meaningful geopolitical stakes WHAT TO INCLUDE - A resume - A short message telling us what you’re best at, and how you think you could contribute to our mission We review all applications thoroughly and will reach out if there’s a potential fit. We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.", "summaryDescription" : "General Application at Harmattan AI. Skills: Data science, Machine learning, AI, Data engineering. Design autonomous systems. 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Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified", "Dbt Cloud" ], "skillCount" : 43, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.0 }, { "id" : "6a3079fef292fd229c036c28", "title" : "Director, Ticketing Sales & Operations", "company" : "Dick Clark Productions", "industry" : "Media", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director, Ticketing Sales & Operations in Los Angeles, adjusted for industry and company size." }, "location" : "California - Los Angeles Office", "locations" : [ "California - Los Angeles Office" ], "timestamp" : "2026-06-16T11:46:12.337", "fingerprint" : "b15277d1a61735ddb825ffd69e6552513b51eb4923f300d592e23c7e29d48f05", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.pmc.com/join-our-team/?gh_jid=4706287005#/jobs/4706287005", "externalId" : "4706287005", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Los Angeles", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "34.0536909,-118.2427660" } ], "locationText" : "Los Angeles, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "Ticketing platforms", "professionalSkills" : [ "Sales strategy", "Pricing optimization", "Inventory management", "Sales analytics", "Financial reconciliation", "Event settlements", "Seating strategy", "Inventory allocation", "Ticket holds", "Specialty inventory", "Seating manifest", "Day-of-show operations", "Ticketing reports", "Inventory dashboards", "Governance processes", "Approval processes", "Production requirements" ], "hardSkillsList" : [ "Dynamic pricing", "Market trends analysis", "Consumer behavior analysis", "Financial accuracy" ], "hardSkills" : [ { "name" : "Dynamic pricing", "level" : "intermediate" }, { "name" : "Market trends analysis", "level" : "intermediate" }, { "name" : "Consumer behavior analysis", "level" : "intermediate" }, { "name" : "Financial accuracy", "level" : "intermediate" } ], "majorSkills" : "Ticketing sales strategy, Ticketing operations, Revenue growth, Audience acquisition", "majorSkillsList" : [ "Ticketing sales strategy", "Ticketing operations", "Revenue growth", "Audience acquisition" ], "coreResponsibilities" : "Develop ticketing strategies, Implement ticketing strategies, Optimize ticketing strategies, Drive revenue growth, Drive audience acquisition, Drive operational excellence, Lead ticketing lifecycle, Manage event inventory, Execute on-sale, Reconcile financials, Settle post-event, Manage event inventory, Manage seat holds, Manage ticket releases, Manage access control, Manage dynamic pricing, Design pricing models, Design outreach plans, Maximize ticket revenue, Maximize audience attendance, Analyze market trends, Set pricing models, Develop promotional campaigns, Monitor ticket sales performance, Monitor market trends, Monitor consumer demand, Provide strategic recommendations, Implement process improvements, Implement technology solutions, Implement operational efficiencies, Enhance sales performance, Enhance reporting capabilities, Enhance event profitability, Support event settlements, Prepare ticketing reports, Validate sales reconciliations, Validate fee reconciliations, Interpret ticketing audits, Ensure financial accuracy, Oversee seating strategy, Oversee inventory allocation, Balance public onsales, Balance VIP requirements, Balance sponsor requirements, Balance artist requirements, Balance executive requirements, Balance media requirements, Balance production requirements, Balance partner requirements, Maximize revenue opportunities, Manage ticket holds, Manage specialty inventory, Track ticket holds, Release ticket holds, Adhere to allocation strategies, Direct seating manifest development, Coordinate stakeholder requests, Execute seat relocations, Execute seat upgrades, Execute last-minute accommodations, Preserve premium inventory, Preserve guest experience, Lead day-of-show operations, Resolve ticketing issues, Manage will call fulfillment, Manage VIP fulfillment, Ensure seamless guest entry, Develop ticketing reports, Develop inventory dashboards, Track seating utilization, Track hold status, Track comp distribution, Track ticket movement, Establish governance processes, Establish approval processes, Ensure accountability, Ensure financial accuracy, Ensure consistency, Translate production requirements, Adjust ticketing, Adjust seating, Communicate inventory impacts, Execute inventory changes, Maintain ticketing expertise, Maintain industry trend expertise, Maintain consumer behavior expertise, Drive innovation, Drive continuous improvement", "teamCollaboration" : "Cross-functional collaboration; Partner with executive leadership; Collaborate with ticketing platforms; Collaborate with venue box offices; Collaborate with promoters; Collaborate with third-party vendors; Partner closely with finance; Coordinate cross-functional stakeholders; Partner with venue teams; Partner with production teams", "domainKnowledge" : "Live event ticketing; Ticketing lifecycle; Event profitability; Event settlements; Seating manifest; Day-of-show operations; Ticketing technology; Consumer purchasing behaviors", "domainList" : [ "live-event-ticketing", "ticketing-lifecycle", "event-profitability", "event-settlements", "seating-manifest", "day-of-show-operations", "ticketing-technology", "consumer-purchasing-behaviors" ], "domainSpecificKnowledge" : [ "Live event ticketing", "Ticketing lifecycle", "Event profitability", "Event settlements", "Seating manifest", "Day-of-show operations", "Ticketing technology", "Consumer purchasing behaviors" ], "communicationSkills" : "Actionable insights; Strategic recommendations", "problemSolvingSkills" : "Identify process improvements; Identify technology solutions; Identify operational efficiencies; Resolve ticketing issues", "outcomesObjectives" : "Drive revenue growth; Maximize live event ticket revenue; Maximize audience attendance; Enhance sales performance; Enhance reporting capabilities; Enhance event profitability; Ensure financial accuracy; Maximize revenue opportunities; Ensure seamless guest entry; Drive innovation; Drive continuous improvement", "qualificationsBasic" : "Experience managing complex ticketing operations, Leverage data and market insights, Develop, implement, and optimize ticketing strategies, Lead end-to-end ticketing lifecycle, Collaborate with ticketing platforms, Design data-driven campaigns, Monitor ticket sales performance, Identify and implement process improvements, Partner closely with finance teams, Oversee seating strategy and inventory allocation, Manage all ticket holds, Direct seating manifest development, Lead day-of-show ticketing operations, Develop and maintain ticketing reports, Establish governance and approval processes, Partner with production and venue teams", "qualificationsPreferred" : "Understanding of live event ticketing", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "DCP: Director, Ticketing Sales & Operations Dick Clark Productions (DCP), the world's largest producer and proprietor of televised live event entertainment programming, is hiring a Director of Ticketing Sales & Operations to be responsible for leading ticketing sales strategy and execution across Dick Clark Productions' portfolio of live events. This role will drive ticket sales performance through pricing optimization, inventory management, sales analytics, and cross-functional collaboration while ensuring seamless execution throughout the ticketing lifecycle. The ideal candidate brings a strong understanding of live event ticketing, proven experience managing complex ticketing operations, and the ability to leverage data and market insights to identify growth opportunities and improve performance across a diverse portfolio of events. As DCP values in-person collaboration and team cohesion, employees work onsite 4 days a week and 1 day remotely with a focus on maintaining a vibrant and inclusive culture. Key Responsibilities: Sales Strategy As the primary ticketing stakeholder at DCP, partner with the executive leadership team to develop, implement, and optimize ticketing strategies across all ticketed events, driving revenue growth, audience acquisition, and operational excellence. Lead the end-to-end ticketing lifecycle, including event builds, inventory management, pricing strategy, on-sale execution, reporting, financial reconciliation, and post-event settlement. Collaborate with ticketing platforms, venue box offices, promoters, and third-party vendors to manage event inventory, seat holds, ticket releases, access control, and dynamic pricing initiatives. Design data-driven campaigns, pricing models, and outreach plans to maximize live event ticket revenue and audience attendance by analyzing market trends, setting pricing models, and developing promotional campaigns. Monitor ticket sales performance, market trends, and consumer demand patterns, providing actionable insights and strategic recommendations to senior leadership. Identify and implement process improvements, technology solutions, and operational efficiencies to enhance sales performance, reporting capabilities, and overall event profitability. Partner closely with finance teams to support event settlements by preparing ticketing reports, validating sales and fee reconciliations, interpreting ticketing audits, and ensuring financial accuracy. Operations Oversee complex seating strategy and inventory allocation across all events, balancing public onsales with VIP, sponsor, artist, executive, media, production, and partner requirements while maximizing revenue opportunities. Manage all ticket holds and specialty inventory, including RTP, complimentary, house seats, sponsor allocations, artist and talent requests, ensuring accurate tracking, timely releases, and adherence to approved allocation strategies. Direct seating manifest development and optimization, coordinating cross-functional stakeholder requests and executing seat relocations, upgrades, and last-minute accommodations while preserving premium inventory and guest experience. Lead day-of-show ticketing operations in partnership with venue box offices, talent teams, credentialing teams, and event operations, resolving ticketing issues, managing will call and VIP fulfillment, and ensuring seamless guest entry. Develop and maintain comprehensive ticketing reports and inventory dashboards that track seating utilization, hold status, comp distribution, and ticket movement throughout the event lifecycle. Establish governance and approval processes for ticket allocations, complimentary tickets, and seat holds, ensuring accountability, financial accuracy, and consistency across all DCP events. Partner with production and venue teams to translate evolving production requirements into ticketing and seating adjustments, proactively communicating inventory impacts and executing changes with minimal disruption. Maintain expertise in ticketing technology, industry trends, and evolving consumer purchasing behaviors to drive innovation and continuous improvement across DCP's live event portfolio. A good faith estimate of the salary range is $120k – $150k upon hire + bonus for achieving revenue targets. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. If you have more or less experience than specified on this job posting, please apply and list your salary expectations. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors). It’s all About You… PMC's comprehensive benefits package is thoughtfully designed to support every aspect of your life, empowering you to thrive both personally and professionally. We offer PMC-Paid Healthcare with no employee paycheck contributions on medical, dental, and vision for you and your family. PMC also offers Flexible Spending Accounts (Healthcare, Dependent Care & Commuter), an Employee Assistance Program, Life Insurance, Short & Long Term Disability, Paid Parental Leave, and a 401(k) Retirement Plan with an Employer match. Employees are also eligible to take advantage of company discounts and perks including Pet Insurance, Home & Auto Insurance, Mortgage discounts, and a variety of other savings on wellness, lifestyle, and financial essentials. As part of PMC's dedication to consistently meet employee’s needs, we have launched a new Flexible Vacation Policy. At PMC, we believe working in a highly collaborative, office-first environment that fosters real-time communication, spontaneous idea sharing, and stronger interpersonal relationships that drive innovation and team cohesion. About DCP: Dick Clark Productions is the world's largest producer and proprietor of televised live event entertainment programming with the \"Academy of Country Music Awards,\" \"American Music Awards,\" \"Billboard Music Awards,\" \"Golden Globe Awards,\" \"Dick Clark's New Year's Rockin' Eve with Ryan Seacrest,\" “So You Think You Can Dance,” and the “Streamy Awards.” Dick Clark Productions owns one of the world's most extensive and unique entertainment archive libraries with more than 60 years of award-winning shows, historic programs, specials, performances and legendary programming. For more information please visit www.dickclark.com About PMC:  Penske Media Corporation (PMC) is a leading global media and information services company whose award-winning content attracts a passionate audience of over 300 million globally. Since 2004, PMC has been a pioneer in digital media reaching viewers on all screens across its ever-growing constellation of iconic brands, which includes Dick Clark Productions, Variety, Rolling Stone, The Hollywood Reporter, Billboard, WWD, SHE Media, Robb Report, Deadline, Sportico, ARTnews, Fairchild Media, Vibe, IndieWire, Artforum, Gold Derby, and Luminate, the premier data and analytics company. PMC’s journalists and content creators deliver daily the most comprehensive news and information in their industries and areas of coverage, unequaled in ambition, depth, and courage. In addition, PMC owns several vital cultural events such as SXSW, LA3C, and Latin Music Week. Headquartered in New York and Los Angeles with additional offices in 14 countries worldwide, PMC believes companies should not only be profitable but also forces for good. PMC is committed to fostering a working environment that is inclusive and responsible, where we value a company culture built on all backgrounds, voices, and experiences. For more information on the company, please visit www.PMC.com About PMC:  Penske Media Corporation (PMC) is a leading global media and information services company whose award-winning content attracts a passionate audience of over 300 million globally. Since 2004, PMC has been a pioneer in digital media reaching viewers on all screens across its ever-growing constellation of iconic brands, which includes Variety, Rolling Stone, The Hollywood Reporter, Billboard, Dick Clark Productions, WWD, SHE Media, Robb Report, Deadline, TVLine, Sportico, BGR, ARTnews, Fairchild Media, Vibe, IndieWire, Artforum, Gold Derby, and Luminate, the premier data and analytics company. PMC’s journalists and content creators deliver daily the most comprehensive news and information in their industries and areas of coverage, unequaled in ambition, depth, and courage. In addition, PMC owns several vital cultural events such as SXSW, LA3C, and Latin Music Week. Headquartered in New York and Los Angeles with additional offices in 14 countries worldwide, PMC believes companies should not only be profitable but also forces for good. PMC is committed to fostering a working environment that is inclusive and responsible, where we value a company culture built on all backgrounds, voices, and experiences. For more information on the company, please visit www.PMC.com", "summaryDescription" : "Director, Ticketing Sales & Operations at Dick Clark Productions. Skills: Ticketing sales strategy, Ticketing operations, Revenue growth, Audience acquisition. Develop ticketing strategies. Implement ticketing strategies", "postedDate" : "2026-06-16T01:16:55.732", "createdAt" : "2026-06-16T01:16:55.732", "lastUpdated" : "2026-06-16T11:46:12.337", "ingestTimestamp" : "2026-06-16T01:16:55.732", "mongoId" : "6a3079fef292fd229c036c28", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Dynamic pricing", "Market trends analysis", "Consumer behavior analysis", "Financial accuracy", "Ticketing sales strategy", "Ticketing operations", "Revenue growth", "Audience acquisition", "Sales strategy", "Pricing optimization", "Inventory management", "Sales analytics", "Financial reconciliation", "Event settlements", "Seating strategy", "Inventory allocation", "Ticket holds", "Specialty inventory", "Seating manifest", "Day-of-show operations", "Ticketing reports", "Inventory dashboards", "Governance processes", "Approval processes", "Production requirements", "Live event ticketing", "Ticketing lifecycle", "Event profitability", "Ticketing technology", "Consumer purchasing behaviors" ], "skillCount" : 30, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a308587f292fd229c079aa1", "title" : "Application Engineer", "company" : "Wabtec", "industry" : "Railroad Manufacture", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Application Engineer in Derio, Spain, adjusted for industry and company size." }, "location" : "Derio, BZ, Spain", "locations" : [ "Derio", "BZ", "Spain" ], "timestamp" : "2026-06-16T10:23:00.852", "fingerprint" : "638bb3d6e8b1363f08a3b6d8859178502a2b1f6ed9e098fcbc3d43660d856793", "source" : "smartrecruiters", "language" : "es", "applyUrl" : "https://jobs.smartrecruiters.com/Wabtec/3743990013615466-application-engineer", "externalId" : "3743990013615466", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Derio", "state" : "Bizkaia", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "43.2907714,-2.8870439" } ], "locationText" : "Derio, Bizkaia, Spain", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceMinYears" : 5, "experienceLevel" : "not-applicable", "technicalSkills" : "Protecciones eléctricas, Relés de protección, Red eléctrica, Topología de red, Maletas de inyección", "professionalSkills" : [ "Toma de decisiones", "Resolución de problemas" ], "hardSkillsList" : [ "Validación técnica", "Análisis de fallos", "Operación de equipos", "Procesos de homologación", "Cursos técnicos", "Seminarios técnicos", "Revisión de especificaciones", "Soporte técnico", "Documentación técnica" ], "hardSkills" : [ { "name" : "Validación técnica", "level" : "intermediate" }, { "name" : "Análisis de fallos", "level" : "intermediate" }, { "name" : "Operación de equipos", "level" : "intermediate" }, { "name" : "Procesos de homologación", "level" : "intermediate" }, { "name" : "Cursos técnicos", "level" : "intermediate" }, { "name" : "Seminarios técnicos", "level" : "intermediate" }, { "name" : "Revisión de especificaciones", "level" : "intermediate" }, { "name" : "Soporte técnico", "level" : "intermediate" }, { "name" : "Documentación técnica", "level" : "intermediate" } ], "majorSkills" : "Protecciones eléctricas, Relés de protección, Validación técnica", "majorSkillsList" : [ "Protecciones eléctricas", "Relés de protección", "Validación técnica" ], "coreResponsibilities" : "Validar equipos mediante pruebas funcionales, Analizar fallos de equipos, Operar equipos, Participar en procesos de homologación, Impartir cursos técnicos, Impartir seminarios técnicos, Revisar especificaciones técnicas de cliente, Dar soporte técnico interno, Dar soporte técnico externo, Elaborar documentación técnica, Actualizar documentación técnica", "teamCollaboration" : "Colaborar con responsable de área; Colaborar con equipo", "domainKnowledge" : "Media Tensión; Baja Tensión; Equipos de protección; Relés electrónicos", "domainList" : [ "media-tension", "baja-tension", "equipos-de-proteccion", "reles-electronicos" ], "domainSpecificKnowledge" : [ "Media Tensión", "Baja Tensión", "Equipos de protección", "Relés electrónicos" ], "toolProficiency" : [ "OMICRON", "SVERKER", "FREJA" ], "communicationSkills" : "Comunicación oral; Comunicación escrita", "documentationSkills" : "Documentación técnica", "problemSolvingSkills" : "Resolución de problemas", "specialRequirements" : "Legal authorization to work in EU", "outcomesObjectives" : "Asegurar calidad de productos; Asegurar fiabilidad de productos; Cubrir necesidades del mercado; Cumplir estándares del cliente; Cumplir expectativas del cliente", "qualificationsBasic" : "Máster en Ingeniería Industrial (especialidad eléctrica o automática), 5 años de experiencia en protecciones eléctricas", "qualificationsPreferred" : "Protecciones eléctricas y relés de protección, Red eléctrica y topología de red, Pruebas con maletas de inyección", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Fanox, parte de Wabtec Corporation, tiene su sede en Derio (Bizkaia) y diseña y fabrica relés electrónicos de protección y control para aplicaciones de Media Tensión y Baja Tensión. Como Ingeniero/a de Protecciones, formarás parte del área de Aplicación, colaborando estrechamente con el responsable del área y el equipo para garantizar que los equipos diseñados en Fanox estén correctamente validados y funcionando de forma óptima, asegurando que cubren las necesidades del mercado. ¿Cómo marcarás la diferencia? Contribuirás a asegurar la calidad y fiabilidad de nuestros productos mediante la validación técnica de equipos y el soporte especializado, garantizando que las soluciones de protección cumplen con los estándares y expectativas del cliente. ¿Cómo será tu día a día? * Validación de equipos mediante pruebas funcionales, análisis de fallos y operación de equipos. * Participación en procesos de homologación. * Impartición de cursos y seminarios técnicos a nivel nacional e internacional. * Revisión de especificaciones técnicas de cliente. * Soporte técnico interno y externo. * Elaboración y actualización de documentación técnica. ¿Qué queremos saber sobre ti? Formación y base técnica * Extinta Ingeniería Industrial (Intensificación eléctrica) o Máster en Ingeniería Industrial (especialidad eléctrica o automática). Experiencia profesional * Mínimo 5 años de experiencia en el área de protecciones eléctricas. Conocimientos técnicos valorados: * Protecciones eléctricas y relés de protección. * Red eléctrica y topología de red. * Pruebas con maletas de inyección (tipo OMICRON, SVERKER, FREJA, etc.) Competencias clave * Toma de decisiones y resolución de problemas. * Alta capacidad de aprendizaje. * Capacidad de comunicación oral y escrita. Idiomas * Español: nivel fluido * Inglés: nivel alto (oral y escrito) ¿Qué ofrecemos? * Flexibilidad horaria * Jornada intensiva los viernes y en verano * Medidas de conciliación para el equilibrio vida personal‑profesional Legal authorization to work in EU is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Please note that we do not accept agency candidate submissions without a formalized agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired. #LI-LF1 ## Additional Information ¿Qué podrías lograr en un lugar donde las personas son lo primero? En Wabtec, no se trata únicamente de un empleo — se trata del impacto que generas. Cuando nuestra gente se une, ampliamos lo posible mejorando continuamente lo que hacemos y cómo lo hacemos — para nuestros clientes y entre nosotros. Si estás preparado para revolucionar la manera en que el mundo se mueve para las generaciones futuras, Wabtec es tu sitio. ¿Quiénes somos? Wabtec es un proveedor global líder de equipos, sistemas, soluciones digitales y servicios de valor añadido para los sectores ferroviarios de mercancías y transporte público. Con más de 150 años de experiencia, lideramos en seguridad, eficiencia, fiabilidad, innovación y productividad. Ya sea en mercancías, transporte, puertos, logística, minería, industria o marina, nuestro conocimiento, tecnologías y personas están acelerando juntos el futuro del transporte. Con raíces que se remontan a George Westinghouse, Thomas Edison y Louis Faiveley, Wabtec siempre ha desarrollado tecnologías e implementado soluciones para sectores clave que satisfacen las necesidades tanto de clientes como de gobiernos. Con aproximadamente 30.000 personas en nuestro equipo en todo el mundo, ofrecemos un rendimiento que impulsa el mundo hacia adelante. Somos aprendices de por vida, con una pasión constante por mejorar. Descubre más en www.WabtecCorp.com La cultura nos impulsa y nos abre a nuevas posibilidades. Creemos que las mejores ideas nacen de una combinación de experiencias y trayectorias diversas. En Wabtec, trabajamos cada día para crear un lugar donde todos se sientan parte y donde se valore la diversidad. Estamos construyendo una cultura donde el liderazgo, la inclusión y tu perspectiva única impulsan el progreso. Creemos que las mejores ideas nacen de una combinación de experiencias y procedencias. En Wabtec, nos esforzamos cada día por crear un entorno donde todos se sientan incluidos. Estamos construyendo una cultura en la que el liderazgo, la inclusión y tu perspectiva única impulsan el progreso. ¿Necesitas algún ajuste o adaptación? Solo tienes que decírnoslo —estamos aquí para ayudarte.", "summaryDescription" : "Application Engineer at Wabtec. Skills: Protecciones eléctricas, Relés de protección, Validación técnica. Validar equipos mediante pruebas funcionales. 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Cross-functional stakeholders; Security, IT, GRC, Legal", "projectManagementSkills" : [ "Remediation tracking" ], "domainKnowledge" : "Cloud-native environments; MITRE ATT&CK; GDPR; HIPAA; PCI", "domainList" : [ "cloud-native-environments", "mitre-att-ck", "gdpr", "hipaa", "pci" ], "domainSpecificKnowledge" : [ "Cloud-native environments", "MITRE ATT&CK", "GDPR", "HIPAA", "PCI" ], "toolProficiency" : [ "SIEM platforms", "EDR tools", "Cloud monitoring" ], "communicationSkills" : "Cross-functional coordination", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "On-call escalation rotation", "outcomesObjectives" : "Systemic risk reduction", "qualificationsBasic" : "7+ years incident response, Lead incident investigations, Host, cloud, log investigations, SIEM platforms expertise, EDR tools expertise, Cloud security monitoring expertise, Work with external SOC, Attack frameworks understanding, GDPR, HIPAA, PCI support, Excellent communication skills, Bachelor's degree or certifications", "qualificationsPreferred" : "GCIH certification, GCFA certification, CISSP certification", "workSiteFlexibility" : "Onsite", "rawDescription" : "At WHOOP, we’re on a mission to unlock human performance and healthspan. Our wearable technology provides personalized insights that help millions of members better understand their bodies and make smarter decisions about training, recovery, and lifestyle. We are seeking a Incident Response Lead to drive security incident response across the enterprise. In this role, you will serve as the primary internal escalation point and hands-on responder for security incidents, partnering closely with WHOOP’s 24x7 SOC provider and cross-functional stakeholders to investigate, contain, and remediate threats. This is a highly technical individual contributor role with significant ownership and visibility across Security, IT, GRC, and Legal. RESPONSIBILITIES: - - Lead hands-on incident response activities, serving as the primary internal escalation point for security events - Serve as the central incident commander across Security, IT, GRC, and Legal during active incidents - Partner with the SOC to validate alerts, guide investigations, and drive containment and eradication efforts - Conduct host, cloud, and log-based investigations, and coordinate with external forensic firms when needed - Maintain and continuously improve incident response playbooks, escalation procedures, and communication workflows - Lead post-incident reviews and root cause analysis, ensuring remediation actions are clearly defined and tracked - Develop and execute tabletop exercises and incident simulations to test and strengthen response readiness - Partner with GRC and Legal to support breach impact assessments and regulatory notification processes - Drive continuous improvement of detection and response capabilities across SIEM, EDR, cloud monitoring, and identity systems - Own incident metrics and reporting, including response times, trends, and systemic risk reduction initiatives - Participate in an on-call escalation rotation to provide after-hours incident leadership when required QUALIFICATIONS: - - 7+ years of experience in incident response, digital forensics, threat detection, or SOC operations - Proven experience leading incident investigations in complex, cloud-native environments - Strong experience conducting host, cloud, and log-based investigations - Hands-on expertise with SIEM platforms, EDR tools, and cloud security monitoring - Experience working with external SOC or MDR providers - Strong understanding of attack frameworks (MITRE ATT&CK) and their application to detection and response - Experience supporting breach response obligations under GDPR, HIPAA, PCI, or similar regulatory frameworks - Excellent communication skills with the ability to coordinate cross-functional stakeholders under pressure - Bachelor’s degree or relevant certifications (GCIH, GCFA, CISSP, or equivalent) This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $130,000 - $170,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements. ", "summaryDescription" : "Incident Response Lead at WHOOP. Skills: Incident response, Digital forensics, Threat detection, SOC operations. Lead incident response activities. 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Thank you for your interest in employment with the DiGeronimo Companies! Not sure what position at DiGeronimo Companies is right for you? We have this general application posting to let you to tell us what positions you", "summaryDescription" : "General Application at DiGeronimo Companies", "createdAt" : "2026-06-15T22:11:42.450", "lastUpdated" : "2026-06-16T05:16:59.688", "ingestTimestamp" : "2026-06-15T22:11:42.450", "mongoId" : "6a305860f292fd229cf4193a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.0 }, { "id" : "6a2cc3ad74d8ee00a0a0a191", "title" : "Incident Management Engineer", "company" : "Amazon Support Services Costa Rica SRL", "industry" : "Operations, IT, Support Engineering, Cloud Computing", "salary" : { "min" : 1.95E7, "max" : 2.75E7, "currency" : "CRC", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Incident Management Engineer in Heredia, Costa Rica, adjusted for mid-seniority and the technology industry." }, "location" : "Heredia, Heredia, CRI", "locations" : [ "Heredia, Heredia, CRI" ], "certifications" : [ "AWS Associate level certification", "AWS Professional level certification" ], "timestamp" : "2026-06-15T07:33:57.279", "fingerprint" : "2efc883689f886ec3ea0dd47efeb9ccbcb2b1c976c21f3df328656224fbf8452", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10446909/apply", "externalId" : "c91dec20-5c4d-403b-9ff4-bac59894cd85", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Heredia", "state" : "Heredia", "country" : "Costa Rica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "9.9984272,-84.1171215" } ], "locationText" : "Heredia, Heredia, Costa Rica", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "AWS", "professionalSkills" : [ "Incident management", "Account ownership", "Customer engagement", "Technical resolution" ], "hardSkillsList" : [ "Runbook development", "Response plan development" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Runbook development", "level" : "intermediate" }, { "name" : "Response plan development", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Incident Management, Incident Response, Customer Ownership", "majorSkillsList" : [ "Incident Management", "Incident Response", "Customer Ownership" ], "coreResponsibilities" : "Drive resolution of incidents, Provide incident response, Manage communications during events, Collaborate with stakeholders, Improve customer experience, Develop support mechanisms, Create standard operating procedures, Review standard operating procedures, Identify platform issues, Troubleshoot platform issues, Own improvement projects, Mentor peers", "teamCollaboration" : "Collaboration with Engineering Teams; Leading calls with participants; Key stakeholders across AWS", "domainKnowledge" : "Mission critical applications; Distributed architectures; Service-oriented architectures", "domainList" : [ "mission-critical-applications", "distributed-architectures", "service-oriented-architectures" ], "domainSpecificKnowledge" : [ "Mission critical applications", "Distributed architectures", "Service-oriented architectures" ], "communicationSkills" : "Written communication; Verbal communication; Presentation skills", "documentationSkills" : "Create design; Review design", "problemSolvingSkills" : "Technical troubleshooting", "specialRequirements" : "Work some weekends, Work public holidays", "outcomesObjectives" : "Reduce potential for failure; Accelerate recovery of workloads", "qualificationsBasic" : "3+ years systems engineering, 3+ years technical support, 3+ years Major Incident/Problem Management, Portuguese & English communication skills", "qualificationsPreferred" : "AWS Associate level certification, AWS Professional level certification, Knowledge of Lean methodologies, Knowledge of distributed architectures, Knowledge of service-oriented architectures, Review complex technical details, Convey key details to stakeholders", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The AWS Incident Detection and Response team is part of the ASPIRE organization within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm. AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide. Please note as a follow-the-sun organization. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities - Drive the resolution of large scale customer impacting incidents or escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. - Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads - Monitor and manage communications during high impact events via relevant channels - Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence - Create and review documentation; design/influence new standard operating procedures - Identify and troubleshoot recurring platform issues and own projects to drive improvements - Mentor peers in your areas of technical and operational strength About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Experience in communication and presentation skills, both written and verbal in Portuguese & English - 3+ years of systems engineering, or 3+ years of technical support experience - Bachelor's degree in a relevant field or equivalent work experience - 3+ years demonstrable Major Incident/Problem Management Experience for organizations that run mission critical applications Preferred Qualifications: - AWS Associate level certification, or AWS Professional level certification - Knowledge of Lean methodologies - Knowledge of distributed and service-oriented architectures - Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Incident Management Engineer at Amazon Support Services Costa Rica SRL. Skills: Incident Management, Incident Response, Customer Ownership. Drive resolution of incidents. 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NO COMPROMISES. Yepoda is a clean K-Beauty brand that actually proves it works. We make Korean skincare without any of the compromises. Everything is clinically tested, 100% vegan, and formulated above EU standards. So you get the innovation and the results that K-Beauty is known for, plus a real commitment to sustainability. And we make it genuinely fun and easy to use — skincare you actually look forward to. Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a certified B Corp™ and 1% for the Planet member, based in the heart of Berlin. Our products are available through our own online shop and, since March 2025, at Sephora Europe — online and in over 650 stores. With a team of 140+ brilliant individuals from around the world, we are actively shaping Yepoda's story every day. We’re looking for a Junior Incident Manager to join our Operational Excellence team and support the stability, reliability, and continuous improvement of our end-to-end business operations. You will play a key role in identifying, managing, and resolving operational incidents while helping us scale efficiently and sustainably. YOUR TASKS - Support the coordination and resolution of operational incidents across key business areas (e.g., Supply Chain, Customer Care, IT Systems, and Logistics). - Monitor and identify disruptions in processes and escalate issues when needed. - Drive structured incident management processes, ensuring clear communication, documentation, and post-mortems. - Maintain incident logs, root cause documentation, and post-mortem analyses to support continuous improvement. - Assist in defining and improving incident response workflows, SLAs, and escalation paths. - Support the implementation of preventive measures and optimized SOPs to reduce recurring operational issues. - Act as a reliable coordination point during incidents, ensuring stakeholders are aligned and informed. YOUR PROFILE - Education: Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field. - Experience: 1–2 years in operations, logistics, project coordination, or incident/support roles. - Technical Skills: Proficiency in Excel or GSheets and familiarity with project management tools (e.g., Notion, Asana, http://monday.comMonday.com). ERP system knowledge is a plus. - Soft Skills: Strong analytical, coordination, communication, and project management skills. - Hands-on: Eager to learn, take on new challenges, and move the company forward. WHAT WE OFFER - Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team. - Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand. - Inspiring Workspace: Located in the heart of Berlin's Prenzlauer Berg, a dog-friendly office, with free drinks and snacks. - Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery. - We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default. - Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family to keep your glow going! - Unique add-ons: Enjoy an Urban Sports membership package to help you stay active and healthy. Would you like to be part of the team? Then we'd love to hear from you! \uD83E\uDEF0✨ Make sure to apply by clicking on the “Apply for this job” button below. Please upload your CV and Cover Letter in English. Our Talent Acquisition team will review your application and get back to you as soon as possible. At Yepoda we are dedicated to providing equal employment opportunities to all individuals, regardless of race, color, ethnicity, ancestry, religion, national origin, citizenship, gender, gender identity or expression, sexual orientation, age, marital status, parental status, disability, or any other status protected by applicable law.", "summaryDescription" : "Junior Incident Manager (m/f/d) at Yepoda. Skills: Incident management, Process improvement. Support coordination and resolution of operational incidents. Monitor and identify disruptions in processes", "createdAt" : "2026-06-16T00:30:24.415", "lastUpdated" : "2026-06-16T11:21:23.293", "ingestTimestamp" : "2026-06-16T00:30:24.415", "mongoId" : "6a3059e3f292fd229cf4bc65", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Incident management", "Process improvement", "Project coordination", "Project management", "K-Beauty", "Clean beauty", "Notion", "Asana", "Monday.com" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "69fc49a74c40e2acd1a8342e", "title" : "Cybersecurity Incident Responder", "company" : "Hyundai Capital America", "industry" : "Cybersecurity", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Cybersecurity Incident Responder in Irvine, United States, adjusted for the financial services industry and company size." }, "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-15T09:24:24.152", "fingerprint" : "7c883f724c7aebffb309e18fda9f927b1ceb1e3f904e382d522fc02772c83323", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=112985", "externalId" : "112985", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "technicalSkills" : "SIEM, EDR, Monitoring, Vulnerability management, Cloud environments, Endpoint data, Log data, Cloud data, Threat intelligence, Detection rules, Response automation", "professionalSkills" : [ "Incident response", "Threat detection", "Security monitoring", "Forensic analysis", "Detection engineering", "Risk communication", "Performance communication" ], "hardSkillsList" : [ "Incident lifecycle management", "Root cause analysis", "Alert triage", "Threat analysis", "SIEM tuning", "Detection tuning", "AI tuning", "Signal quality improvement", "False positive reduction", "Detection rule development", "Signature development", "Alert logic development", "Automation implementation", "Enrichment implementation", "Log visibility", "Telemetry coverage" ], "softSkillsList" : [ "Continuous learning" ], "hardSkills" : [ { "name" : "Incident lifecycle management", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Alert triage", "level" : "intermediate" }, { "name" : "Threat analysis", "level" : "intermediate" }, { "name" : "SIEM tuning", "level" : "intermediate" }, { "name" : "Detection tuning", "level" : "intermediate" }, { "name" : "AI tuning", "level" : "intermediate" }, { "name" : "Signal quality improvement", "level" : "intermediate" }, { "name" : "False positive reduction", "level" : "intermediate" }, { "name" : "Detection rule development", "level" : "intermediate" }, { "name" : "Signature development", "level" : "intermediate" }, { "name" : "Alert logic development", "level" : "intermediate" }, { "name" : "Automation implementation", "level" : "intermediate" }, { "name" : "Enrichment implementation", "level" : "intermediate" }, { "name" : "Log visibility", "level" : "intermediate" }, { "name" : "Telemetry coverage", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Continuous learning" } ], "majorSkills" : "Incident response, Threat detection, Security monitoring, SIEM platforms", "majorSkillsList" : [ "Incident response", "Threat detection", "Security monitoring", "SIEM platforms" ], "coreResponsibilities" : "Serve as lead responder for cybersecurity incidents, Correlate data from endpoints, Correlate data from networks, Correlate data from cloud environments, Identify true positives, Escalate critical incidents, Own incident lifecycle, Perform forensic analysis, Develop incident response playbooks, Maintain incident response playbooks, Execute incident response playbooks, Coordinate MSSP responders, Direct MSSP responders, Validate escalation, Ensure response quality, Maintain accurate incident records, Maintain investigation notes, Maintain remediation documentation, Produce incident metrics, Produce SOC KPIs, Maintain incident response documentation, Maintain SOC procedures, Lead post incident reviews, Document lessons learned, Drive measurable improvements, Actively monitor security alerts, Investigate security alerts, Validate security alerts, Perform advanced alert triage, Perform advanced threat analysis, Correlate telemetry, Distinguish threats from noise, Tune SIEM detections, Optimize SIEM detections, Tune SIEM analytics, Optimize SIEM analytics, Tune SIEM alerting logic, Optimize SIEM alerting logic, Tune SIEM AI, Optimize SIEM AI, Leverage threat intelligence platforms, Identify emerging financial sector threats, Translate intelligence into detection use cases, Refine detection rules, Refine signatures, Refine alert logic, Align logic to threat activity, Implement response automation, Implement enrichment, Accelerate triage, Accelerate containment, Partner with architecture teams, Partner with engineering teams, Ensure log visibility, Ensure telemetry coverage, Collaborate with IT Infrastructure, Collaborate with IAM, Collaborate with DLP, Collaborate with Application Security, Collaborate with Cloud teams, Support vulnerability management activities, Provide incident driven security input, Provide input into cloud migrations, Provide input into application launches, Provide input into infrastructure changes", "teamCollaboration" : "Co-managed SOC model; Cross functional response; Security integration; IT Infrastructure collaboration; IAM collaboration; DLP collaboration; Application Security collaboration; Cloud teams collaboration", "domainKnowledge" : "Financial services; MITRE ATT&CK framework; Adversary tactics; Adversary techniques; Financial sector threats; HIPAA; PCI-DSS; NIST; ISO 27001; GDPR", "domainList" : [ "financial-services", "mitre-att-ck-framework", "adversary-tactics", "adversary-techniques", "financial-sector-threats", "hipaa", "pci-dss", "nist", "iso-27001", "gdpr" ], "domainSpecificKnowledge" : [ "Financial services", "MITRE ATT&CK framework", "Adversary tactics", "Adversary techniques", "Financial sector threats", "HIPAA", "PCI-DSS", "NIST", "ISO 27001", "GDPR" ], "toolProficiency" : [ "Splunk", "Crowdstrike", "Rapid 7" ], "communicationSkills" : "Documentation skills", "documentationSkills" : "Incident records; Investigation notes; Remediation documentation; Incident response documentation; Playbooks; SOC procedures; Lessons learned", "continuousLearning" : "Passion for continuous learning; Staying ahead of emerging threats", "problemSolvingSkills" : "Analytical mindset; Root cause analysis", "specialRequirements" : "Extended periods of sitting, Extended periods of standing, Extended periods of walking", "outcomesObjectives" : "Reduce false positives; Improve signal quality; Accelerate triage; Accelerate containment; Drive measurable improvements", "qualificationsBasic" : "5-7 years progressive experience in cybersecurity, Proven knowledge in SOC practices, Proven knowledge in incident response processes, Hands-on experience with SIEM platforms, Hands-on experience with EDR solutions, Hands-on experience with Monitoring tools, Hands-on experience with Vulnerability management tools, Understanding of cyber threat landscapes, Understanding of attack vectors, Understanding of MITRE ATT&CK framework, Understanding of adversary tactics, Understanding of techniques, Proven ability to develop incident response playbooks, Proven ability to maintain incident response playbooks, Proven ability to develop escalation procedures, Proven ability to maintain escalation procedures, Proven ability to develop SOC SOPs, Proven ability to maintain SOC SOPs, Experience with cybersecurity metrics, Experience with SOC KPIs, Ability to communicate risk, Ability to communicate operational performance, Analytical mindset, Ability to work under pressure, Ability to manage multiple incidents", "qualificationsPreferred" : "Experience in financial services a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for: · Medical, dental, and vision plans with no-cost and low-cost options · Annual employer HSA contribution · 401(k) matching and immediate vesting · Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: $350 o Manager / Sr. Manager: $600 o Director: $800 o Executive Director: $900 o VP or Above: $1,000 · 100% employer-paid life and disability insurance · No-cost health and wellbeing programs, including a gym benefit · Six weeks of paid parental leave · Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect The Cybersecurity Incident Responder is a hand-on, technical role responsible for the enterprise-wide incident monitoring, threat detection and incident response function within the Security Operations Center (SOC). This position is primarily focused on incident response and active security monitoring, serving as the escalation point for security alerts triage, investigation, containment and remediation activities while ensuring integrity, confidentiality, and availability of Hyundai Capital America’s digital assets and infrastructure. This role operates in a co-managed SOC model, overseeing and directing third party vendors of incident response resources, driving detection turning and maintaining incident response playbooks and procedures. What You Will Do Incident Response & Remediation: · Serve as a lead responder for cybersecurity incidents, correlating data from endpoints, networks, and cloud environments to identify true positives and escalate critical incidents. · Own the end to end incident lifecycle: identification, containment, eradication, recovery and post incident analysis. · Perform forensic analysis on endpoint, log and cloud data to determine root cause, scope and impact. · Develop, maintain an execute incident response playbooks and runbooks to ensure consistent and repeatable response. · Coordinate and direct MSSP and third party incident responders, validating escalation and ensuring response quality. · Maintain accurate incident records, investigation notes, and remediation documentation. · Produce incident metrics and SOC KPI’s (MTTD, MTTR, alert volume, escalation quality) · Maintain incident response documentation, playbooks, and SOC procedures to support audits and regulatory requirements. · Lead post incident reviews, documenting lessons learned and driving measurable improvements in detection and response. Security Monitoring & Threat Detection: · Actively monitor, investigate and validate security alerts across SIEM, EDR, E-Mail, identity, network and cloud platforms. · Perform advanced alert triage and threat analysis, correlating telemetry across multiple data sources to distinguish true threats from noise. · Tune and optimize SIEM detections, analytics and alerting logic and AI, to improve signal quality and reduce false positives. · Leverage threat intelligence platforms to identify emerging financial sector threats, and translate intelligence into actionable detection use cases. SOC Tooling & Detection Enablement: · Develop and refine detection rules, signatures, and alert logic aligned to current threat activity. · Implement response automation and enrichment to accelerate triage and containment. · Partner with architecture and engineering teams to ensure log visibility and telemetry coverage. Cross Functional Response & Security Integration: · Collaborate with IT Infrastructure, IAM, DLP, Application Security and Cloud teams during active incidents. · Support vulnerability management activities related to active incidents, threat exposure and detection gaps. · Provide incident driven security input into cloud migrations, application launches and infrastructure changes. What You Will Bring · Minimum 5-7 years progressive experience in cybersecurity with proven knowledge in Security Operations Center practices and incident response processes. · Experience in financial services a plus. · Hands-on experience with SIEM platforms, EDR solutions, and other Monitoring and Vulnerability management tools (e.g., Splunk, Crowdstrike, Rapid 7) · Strong understanding of cyber threat landscapes, attack vectors, MITRE ATT&CK framework, and adversary tactics, techniques, and procedures · Bachelor’s degree in Computer Science, Information Security, or related field; or equivalent work experience. · Certification in one of the following: CySA+, GCIH, CompTIA Security +, GIAC GSOC, GCFA, MS SC-200, CCSP, CISM, Splunk Core Certified User, or equivalent. · Demonstrated hands-on experience in incident response lifecycle, including detection, triage, containment, eradication, recovery, and post-incident review. · Demonstrated ability to manage major incident investigations, including root cause analysis, executive reporting, and coordination with legal, compliance, and law enforcement when necessary. · Familiarity with regulatory and compliance frameworks such as HIPAA, PCI-DSS, NIST, ISO 27001, and GDPR. · Proven ability to develop and maintain incident response playbooks, escalation procedures, and SOC standard operating procedures (SOPs). · Experience with cybersecurity metrics and KPIs, and the ability to communicate risk and operational performance to executive leadership. · Analytical mindset with attention to detail. · Excellent communication and documentation skills. · Ability to work under pressure and manage multiple incidents simultaneously. · Passion for continuous learning and staying ahead of emerging threats. Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Cybersecurity Incident Responder at Hyundai Capital America. Skills: Incident response, Threat detection, Security monitoring, SIEM platforms. Serve as lead responder for cybersecurity incidents. Correlate data from endpoints", "createdAt" : "2026-06-14T06:55:41.268", "lastUpdated" : "2026-06-15T09:24:24.152", "ingestTimestamp" : "2026-06-14T06:55:41.268", "mongoId" : "69fc49a74c40e2acd1a8342e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Incident lifecycle management", "Root cause analysis", "Alert triage", "Threat analysis", "SIEM tuning", "Detection tuning", "AI tuning", "Signal quality improvement", "False positive reduction", "Detection rule development", "Signature development", "Alert logic development", "Automation implementation", "Enrichment implementation", "Log visibility", "Telemetry coverage", "Continuous learning", "Incident response", "Threat detection", "Security monitoring", "SIEM platforms", "Forensic analysis", "Detection engineering", "Risk communication", "Performance communication", "Financial services", "MITRE ATT&CK framework", "Adversary tactics", "Adversary techniques", "Financial sector threats", "HIPAA", "PCI-DSS", "NIST", "ISO 27001", "GDPR", "Splunk", "Crowdstrike", "Rapid 7" ], "skillCount" : 38, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305191f292fd229cf02469", "title" : "Deputy Director, Government Incident Reporting Ops", "company" : "GovTech", "industry" : "Government", "salary" : { "min" : 185000.0, "max" : 275000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director-level Government Incident Reporting Operations Deputy Director in Singapore, adjusted for industry and company size." }, "location" : "CG CSG & GIROC", "locations" : [ "CG CSG & GIROC" ], "timestamp" : "2026-06-16T08:46:06.513", "fingerprint" : "217d1697772dfcb4376e23f730a59782133ad6dad892d228b35acff64872c2ad", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4004306201?gh_jid=4004306201", "externalId" : "4004306201", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Singapore", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Singapore", "experienceLevel" : "Director", "technicalSkills" : "IT infrastructure, Cybersecurity operations, Physical Security", "professionalSkills" : [ "Incident response", "Crisis management", "Operational risk", "Stakeholder management", "Process improvement", "Data analytics", "Pattern recognition" ], "hardSkillsList" : [ "Incident triage", "Risk assessment" ], "softSkillsList" : [ "Executive Communication", "High-Stakes Diplomacy", "Mental Agility", "Emotional Intelligence" ], "hardSkills" : [ { "name" : "Incident triage", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Executive Communication" }, { "name" : "High-Stakes Diplomacy" }, { "name" : "Mental Agility" }, { "name" : "Emotional Intelligence" } ], "majorSkills" : "Operational Leadership, Process Optimization, Knowledge Management, Talent Development", "majorSkillsList" : [ "Operational Leadership", "Process Optimization", "Knowledge Management", "Talent Development" ], "coreResponsibilities" : "Lead daily operations, Triage and validate submissions, Make critical judgment calls, Trigger escalation and containment, Review incident summaries, Present incident assessments, Drive continuous improvement initiatives, Streamline reporting workflow, Leverage technology for reporting, Foster a Just Culture, Transform incident data, Identify trends, Identify cross-domain vulnerabilities, Develop mechanisms for lessons learned, Institutionalize lessons learned, Mentor team officers, Develop team officers, Uplift technical literacy, Hone analytical capabilities", "teamCollaboration" : "Cross-agency sharing sessions; Senior leadership presentation; Multi-party ecosystems", "domainKnowledge" : "Whole-of-Government (WOG); Cybersecurity incidents; Data incidents; Physical security breaches; Service disruptions; Operational failures; IT infrastructure; Cybersecurity operations; Physical Security frameworks; Incident classification models; Threat landscapes; Risk matrix frameworks; Digital environments; Physical environments; Singapore Public Service; WOG governance structures; Inter-agency dynamics", "domainList" : [ "whole-of-government-wog", "cybersecurity-incidents", "data-incidents", "physical-security-breaches", "service-disruptions", "operational-failures", "it-infrastructure", "cybersecurity-operations", "physical-security-frameworks", "incident-classification-models", "threat-landscapes", "risk-matrix-frameworks", "digital-environments", "physical-environments", "singapore-public-service", "wog-governance-structures", "inter-agency-dynamics" ], "domainSpecificKnowledge" : [ "Whole-of-Government (WOG)", "Cybersecurity incidents", "Data incidents", "Physical security breaches", "Service disruptions", "Operational failures", "IT infrastructure", "Cybersecurity operations", "Physical Security frameworks", "Incident classification models", "Threat landscapes", "Risk matrix frameworks", "Digital environments", "Physical environments", "Singapore Public Service", "WOG governance structures", "Inter-agency dynamics" ], "communicationSkills" : "Executive communication; Plain-language briefs", "continuousLearning" : "Continuous learning culture", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Prevent systemic recurrence", "qualificationsBasic" : "8 years managing complex operations, Experience in large organizations, Ability to manage diverse stakeholders, Foundational knowledge across IT infrastructure, Foundational knowledge across Cybersecurity operations, Foundational knowledge across Physical Security frameworks, Familiarity with incident classification models, Familiarity with threat landscapes, Familiarity with standard risk matrix frameworks", "qualificationsPreferred" : "Public sector familiarity, Experience in operations design, Experience in process optimization", "rawDescription" : "Role Purpose The Deputy Director (DD), Government Incident Reporting Ops, leads a high-performing operational team responsible for centralizing, assessing, and managing the full spectrum of Whole-of-Government (WOG) incident reports across all Singapore Government agencies. The scope of coverage is multi-disciplinary, encompassing cybersecurity/data incidents, physical security breaches, public-facing service disruptions, and general operational failures. The DD ensures swift severity assessment, accurate fact-gathering, and seamless leadership escalation, while driving a WOG continuous learning culture to prevent systemic recurrence. Key Responsibilities Multi-Domain Operational Leadership Lead daily operations for the WOG Incident Reporting framework, ensuring all submissions across cyber, physical, and operational domains are triaged and validated accurately. Demonstrate sharp acumen to make critical judgment calls on complex, multi-domain incidents, ensuring appropriate escalation and containment strategies are triggered according to SOPs. Review and refine high-quality, high-stakes incident summaries and assessments for senior leadership presentation under tight timelines. Process Optimization & Culture Building Drive continuous improvement initiatives to streamline the reporting workflow, leveraging technology to make reporting frictionless and encourage timely submissions from all agencies. Foster a \"Just Culture\" across the public service, prioritizing psychological safety so agencies report incidents transparently without fear of blame. WOG Knowledge Management & Continuous Learning Transform diverse incident data into actionable insights, identifying trends and cross-domain vulnerabilities. Develop effective mechanisms (e.g., cross-agency sharing sessions, post-incident reviews, systemic playbooks) to ensure lessons are institutionalized WOG. Talent Development Mentor and develop team officers, uplifting their technical literacy across different incident domains and honing their analytical capabilities. Requirements & Qualifications Technical & Domain Knowledge (Critical) Cross-Domain Literacy: Strong foundational knowledge across IT infrastructure, Cybersecurity operations, and Physical Security frameworks. Must be able to speak the language of both tech engineers and physical security teams. Incident Triage Expertise: Familiarity with incident classification models, threat landscapes, and standard risk matrix frameworks across both digital and physical environments. Professional Experience Experience in Large-Scale Operations: At least 8 years of professional experience managing complex operations, incident response, crisis management, or operational risk. Organizational Scale: Proven track record of navigating and operating effectively within large, complex organizations (e.g., Multi-National Corporations (MNCs), major financial institutions, critical infrastructure operators, or public sector agencies). Stakeholder Management: Demonstrated ability to manage diverse, high-level stakeholders and navigate matrixed organizational structures or multi-party ecosystems. Public Sector Familiarity (Preferred but not mandatory): Prior experience within the Singapore Public Service, or a strong conceptual understanding of Whole-of-Government (WOG) governance structures and inter-agency dynamics, is highly advantageous. Private sector candidates with a strong adaptability to public sector governance are welcome to apply. Process Improvement: Experience in operations design or process optimization (e.g., Lean, Six Sigma, Agile) to simplify reporting workflows and drive efficiency. Critical Skills & Competencies Executive Communication: Exceptional command of written and spoken English. Ability to translate highly technical, ambiguous, or complex incidents (like a zero-day exploit or a complex supply-chain failure) into concise, plain-language briefs for senior management. High-Stakes Diplomacy: Ability to manage sensitive conversations with senior agency leaders, challenging an agency’s self-assessment firmly but tactfully to ensure proper treatment. Data Analytics & Pattern Recognition: Ability to look beyond individual incidents to identify systemic clusters or root causes across the government ecosystem. Key Personal Attributes Mental Agility & Resilience: Thrives in a high-pressure, fast-paced environment where variables change rapidly during concurrent crises. Emotional Intelligence (EQ): Essential for building trust with stressed reportees during an ongoing incident. Uncompromising Integrity: Absolute discretion in handling highly sensitive, restricted, or politically charged information.", "summaryDescription" : "Deputy Director, Government Incident Reporting Ops at GovTech. Skills: Operational Leadership, Process Optimization, Knowledge Management, Talent Development. Lead daily operations. Triage and validate submissions", "postedDate" : "2026-06-15T23:21:08.813", "createdAt" : "2026-06-15T23:21:08.813", "lastUpdated" : "2026-06-16T08:46:06.513", "ingestTimestamp" : "2026-06-15T23:21:08.813", "mongoId" : "6a305191f292fd229cf02469", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Incident triage", "Risk assessment", "Executive Communication", "High-Stakes Diplomacy", "Mental Agility", "Emotional Intelligence", "Operational Leadership", "Process Optimization", "Knowledge Management", "Talent Development", "Incident response", "Crisis management", "Operational risk", "Stakeholder management", "Process improvement", "Data analytics", "Pattern recognition", "Whole-of-Government (WOG)", "Cybersecurity incidents", "Data incidents", "Physical security breaches", "Service disruptions", "Operational failures", "IT infrastructure", "Cybersecurity operations", "Physical Security frameworks", "Incident classification models", "Threat landscapes", "Risk matrix frameworks", "Digital environments", "Physical environments", "Singapore Public Service", "WOG governance structures", "Inter-agency dynamics" ], "skillCount" : 34, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305b18f292fd229cf594a4", "title" : "Junior Application Manager", "company" : "Suitsupply", "industry" : "Retail", "salary" : { "min" : 42000.0, "max" : 59000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Amsterdam, Noord-Holland, Netherlands", "locations" : [ "Amsterdam", "Noord-Holland", "Netherlands" ], "timestamp" : "2026-06-16T07:24:56.909", "fingerprint" : "59f2e789e8e5b5829673afe15cf56a6ecb57775a13718893907d1ed5ce1ad7c6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careersatsuitsupply.com/en-us/vacancies/8008322?gh_jid=8008322", "externalId" : "8008322", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amsterdam", "state" : "Noord-Holland", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.3730796,4.8924534" } ], "locationText" : "Amsterdam, Noord-Holland, Netherlands", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 2, "experienceLevel" : "Junior", "technicalSkills" : "Microsoft Dynamics 365, PLM", "professionalSkills" : [ "Application management", "Functional consulting", "IT business analysis", "System stability", "Business continuity", "Change request management", "Incident resolution", "System deployments", "Change backlog management", "System improvements", "System enhancements", "Data quality", "Data consistency", "User adoption", "System development" ], "hardSkillsList" : [ "System integrations" ], "hardSkills" : [ { "name" : "System integrations", "level" : "intermediate" } ], "majorSkills" : "Application management, Retail systems, Supply chain processes", "majorSkillsList" : [ "Application management", "Retail systems", "Supply chain processes" ], "coreResponsibilities" : "Manage day-to-day functional operations, Ensure system stability, Ensure business continuity, Act as primary point of contact, Handle system queries, Handle change requests, Resolve incidents, Coordinate testing, Coordinate releases, Coordinate system deployments, Manage change backlog, Prioritize change backlog, Partner with external vendors, Deliver system improvements, Deliver system enhancements, Deliver system integrations, Ensure data quality, Ensure data consistency, Maintain documentation, Drive user adoption, Provide user training, Provide ongoing support, Contribute to evaluation, Contribute to implementation, Bring forward-thinking perspective", "teamCollaboration" : "Business teams; Product Development teams; Merchandising teams; Planning teams; Supply Chain teams; External vendors; Implementation specialists", "projectManagementSkills" : [ "Agile methodologies", "Structured change management" ], "domainKnowledge" : "Retail supply chain; Product development; Procurement; Inventory management; Fulfilment; Merchandising platforms; PLM; PIM; ERP; Allocation platforms; Fashion supply chain; Apparel supply chain; Consumer goods supply chain", "domainList" : [ "retail-supply-chain", "product-development", "procurement", "inventory-management", "fulfilment", "merchandising-platforms", "plm", "pim", "erp", "allocation-platforms", "fashion-supply-chain", "apparel-supply-chain", "consumer-goods-supply-chain" ], "domainSpecificKnowledge" : [ "Retail supply chain", "Product development", "Procurement", "Inventory management", "Fulfilment", "Merchandising platforms", "PLM", "PIM", "ERP", "Allocation platforms", "Fashion supply chain", "Apparel supply chain", "Consumer goods supply chain" ], "toolProficiency" : [ "PLM platform" ], "communicationSkills" : "Verbal communication; Written communication; Bridge business and technical", "documentationSkills" : "Maintain documentation", "continuousLearning" : "Opportunities to learn; Opportunities to grow; Encourages development", "innovationCreativity" : "Forward-thinking perspective", "problemSolvingSkills" : "Structured approach; Proactive approach", "specialRequirements" : "Willing to relocate", "qualificationsBasic" : "3+ years application management, 3+ years functional consulting, 3+ years IT business analysis, Microsoft Dynamics 365 SCM experience, PLM platform experience, Retail supply chain processes knowledge, Product development knowledge, Procurement knowledge, Inventory management knowledge, Fulfilment knowledge, Verbal communication skills, Written communication skills, Bachelor's degree in Information Systems, Bachelor's degree in Supply Chain, Bachelor's degree in Business, Analytical mindset, Proactive problem-solving approach, Structured problem-solving approach, Manage multiple priorities, Experience in fashion industry, Experience in apparel industry, Experience in consumer goods industry, Familiarity with system integrations, Exposure to Agile methodologies, Exposure to structured change management", "qualificationsPreferred" : "Dutch language proficiency, Centric Software experience, Additional languages proficiency, System integrations across ERP, System integrations across POS, System integrations across e-commerce, System integrations across WMS", "remoteFriendly" : false, "rawDescription" : "As a Junior Application Manager at Suitsupply, you will play a hands-on role in supporting the functional management and continuous improvement of our core merchandising and product systems — including PLM, PIM, ERP, allocation, planning, and merchandising platforms. Working closely with teams across Product Development, Merchandising, Planning, and Supply Chain, you will ensure our systems run smoothly, evolve alongside business needs, and reliably support seasonal trading cycles. This role offers a meaningful opportunity to bridge the gap between business and technology, driving operational excellence and strategic impact across a globally operating organization. It is an ideal growth opportunity for a motivated professional looking to deepen their expertise in retail systems while contributing to a fast-paced, fashion-forward environment. What You Will Do: Manage the day-to-day functional operations of PLM, ERP (Microsoft Dynamics 365 SCM), PIM, allocation, planning, and merchandising platforms, ensuring system stability and business continuity. Act as the primary point of contact for business teams, handling system queries, change requests, and incident resolution with a structured and responsive approach. Coordinate testing, releases, and system deployments in alignment with seasonal timelines and business priorities. Manage and prioritize the change backlog in close collaboration with business stakeholders, balancing urgency with strategic value. Partner with external vendors and implementation specialists to deliver system improvements, enhancements, and integrations. Ensure data quality and consistency across connected platforms, including POS, e-commerce, warehouse management, and BI systems. Maintain clear and up-to-date documentation and drive user adoption across teams through training and ongoing support. Contribute to the evaluation and implementation of future merchandising technologies, bringing a curious and forward-thinking perspective to system development. Who You Are: Experience: 3+ years in application management, functional consulting, or IT business analysis, with a track record of supporting business-facing system environments. Technical proficiency: Hands-on experience with Microsoft Dynamics 365 Supply Chain Management and at least one PLM platform (Centric Software or equivalent). Domain knowledge: Solid understanding of retail or fashion supply chain processes, including product development, procurement, inventory management, and fulfilment. Communication: Strong verbal and written communication skills, with the ability to bridge business and technical teams effectively. Education: Bachelor’s degree in Information Systems, Supply Chain, Business, or a related discipline. Analytical mindset: Proactive and structured approach to problem-solving, with the ability to manage multiple priorities in a fast-paced environment. Experience in a fashion, apparel, or consumer goods setting; familiarity with system integrations across ERP, POS, e-commerce, and WMS platforms; and exposure to Agile or structured change management methodologies. Fluent in English; proficiency in Dutch or additional languages is a plus. Willing to relocate. What You Will Get: Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off. Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step. Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization. Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products. Compensation: We offer a competitive salary of €42,000 - €59,000 annually, based on relevant skills and experience.", "summaryDescription" : "Junior Application Manager at Suitsupply. Skills: Application management, Retail systems, Supply chain processes. Manage day-to-day functional operations. Ensure system stability", "postedDate" : "2026-06-15T23:27:28.249", "createdAt" : "2026-06-15T23:27:28.249", "lastUpdated" : "2026-06-16T07:24:56.909", "ingestTimestamp" : "2026-06-15T23:27:28.249", "mongoId" : "6a305b18f292fd229cf594a4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "System integrations", "Application management", "Retail systems", "Supply chain processes", "Functional consulting", "IT business analysis", "System stability", "Business continuity", "Change request management", "Incident resolution", "System deployments", "Change backlog management", "System improvements", "System enhancements", "Data quality", "Data consistency", "User adoption", "System development", "Agile methodologies", "Structured change management", "Retail supply chain", "Product development", "Procurement", "Inventory management", "Fulfilment", "Merchandising platforms", "PLM", "PIM", "ERP", "Allocation platforms", "Fashion supply chain", "Apparel supply chain", "Consumer goods supply chain", "PLM platform" ], "skillCount" : 34, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91df74d8ee00a09843d9", "title" : "Microsoft Adoption Specialist", "company" : "Ambient Enterprises", "salary" : { "min" : 90000.0, "max" : 115000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-15T07:21:38.580", "fingerprint" : "b6209facd11f7dd2425b99929df78f864e68ff5c42c53ccfc75e700d245c1fb0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/ambiententerprises/jobs/5255497008", "externalId" : "5255497008", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Microsoft Dynamics CRM", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "User training", "Training material development", "System functional testing", "User support", "Troubleshooting" ], "softSkillsList" : [ "Problem-solving", "Organization" ], "hardSkills" : [ { "name" : "User training", "level" : "intermediate" }, { "name" : "Training material development", "level" : "intermediate" }, { "name" : "System functional testing", "level" : "intermediate" }, { "name" : "User support", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem-solving" }, { "name" : "Organization" } ], "majorSkills" : "Microsoft Dynamics Trainer, User training, System support", "majorSkillsList" : [ "Microsoft Dynamics Trainer", "User training", "System support" ], "coreResponsibilities" : "Conduct training sessions, Develop training materials, Maintain training materials, Provide ongoing support, Assist users with navigation, Troubleshoot inquiries, Support onboarding of new employees, Ensure proficiency in Microsoft Dynamics, Collaborate with IT teams, Align training with schedules, Gather feedback to refine programs, Assist with functional testing, Provide feedback on usability, Provide feedback on process improvements", "teamCollaboration" : "Collaborate with IT teams; Collaborate with project managers; Collaborate with business leaders", "projectManagementSkills" : [ "Deployment schedules" ], "domainKnowledge" : "Custom HVAC market; Commercial building market; Industrial building market; Healthcare/life sciences market; Residential building market", "domainList" : [ "custom-hvac-market", "commercial-building-market", "industrial-building-market", "healthcare-life-sciences-market", "residential-building-market" ], "domainSpecificKnowledge" : [ "Custom HVAC market", "Commercial building market", "Industrial building market", "Healthcare/life sciences market", "Residential building market" ], "toolProficiency" : [ "Microsoft Dynamics CRM" ], "communicationSkills" : "Verbal communication; Written communication; Clear instructions", "documentationSkills" : "User guides; Tutorials; Workshop exercises; Quick reference guides", "problemSolvingSkills" : "Troubleshooting; Problem-solving mindset", "specialRequirements" : "Travel extensively, 50-75% travel", "outcomesObjectives" : "Ensure user proficiency; Refine training programs", "qualificationsBasic" : "Proven experience delivering user training, Experience developing training materials, Hands-on experience in user support, Demonstrated capability in system functional testing, Bachelor's degree in IT, Education, or Business, 5 years of experience in training roles, Experience supporting user acceptance testing", "qualificationsPreferred" : "Microsoft Dynamics CRM or similar enterprise systems experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Us: Ambient Enterprises is an umbrella company for 27 recognized industry leaders in the custom HVAC market. We offer product expertise, technical and application support, system design, and operational support, thereby meeting our clients’ specific needs and requirements. Leveraging our market leadership in the commercial, industrial, healthcare/life sciences, and residential building markets, we are expanding our service and solution offerings and building our footprint both organically and through acquisitions. Role: Microsoft Dynamics Trainer Ambient Enterprises is seeking an experienced Microsoft Dynamics CRM and Field Service Trainer to lead training and functional support initiatives across newly acquired and existing business units. This role will focus on ensuring that sales, service dispatch, and administrative teams are fully trained and supported in utilizing Dynamics CRM and Field Service applications effectively. In addition to training responsibilities, the Trainer will assist with testing new system features before they are deployed to the broader user community. This position requires substantial travel across the United States to deliver in-person training and support sessions. Responsibilities: Conduct training sessions for sales, service dispatch, and administrative teams on Microsoft Dynamics CRM and Field Service modules, both remote and on-site. Develop and maintain training materials, including user guides, tutorials, and hands-on workshops, tailored to different teams and roles. Provide ongoing support post go-live, assisting users with Dynamics CRM and Field Service navigation and troubleshooting inquiries. Support onboarding of new employees to ensure proficiency in Microsoft Dynamics from day one. Collaborate with IT teams, project managers, and business leaders to align training with deployment schedules and processes, while gathering feedback to refine programs. Assist with functional testing of new features and updates, providing feedback to IT on usability and process improvements. Willingness to travel extensively within the United States (~50-75% of the time). Requirements: Proven experience delivering user training for Microsoft Dynamics CRM, Field Service, or similar platforms. Strong background in developing training materials, including manuals, quick reference guides, and workshop exercises. Excellent verbal and written communication skills, with the ability to simplify complex system functions into clear instructions. Hands-on experience in user support, troubleshooting, and providing hyper-care post go-live. Demonstrated capability in conducting system functional testing and documenting observations. Willingness to travel extensively within the United States (~50-75% of the time). A problem-solving mindset with a focus on user experience and operational efficiency. Highly organized with strong attention to detail and the ability to manage multiple training engagements independently. Bachelor’s degree in information technology, Education, Business Administration, or a related field. Minimum of 5 years of experience in training roles involving CRM and Field Service applications, preferably with Microsoft Dynamics CRM or similar enterprise systems. Prior experience supporting user acceptance testing (UAT) or functional system testing is advantageous. Estimated compensation: $90,000-$115,000/yr with flexibility based on experience and skills. Ambient provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.", "summaryDescription" : "Microsoft Adoption Specialist at Ambient Enterprises. Skills: Microsoft Dynamics Trainer, User training, System support. Conduct training sessions. Develop training materials", "postedDate" : "2026-06-13T20:46:33.008", "createdAt" : "2026-06-13T20:46:33.008", "lastUpdated" : "2026-06-15T07:21:38.580", "ingestTimestamp" : "2026-06-13T20:46:33.008", "mongoId" : "6a2c91df74d8ee00a09843d9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 90000, "salaryAnnualMax" : 115000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "User training", "Training material development", "System functional testing", "User support", "Troubleshooting", "Problem-solving", "Organization", "Microsoft Dynamics Trainer", "System support", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Deployment schedules", "Custom HVAC market", "Commercial building market", "Industrial building market", "Healthcare/life sciences market", "Residential building market", "Microsoft Dynamics CRM" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30751ef292fd229c00c453", "title" : "Senior Application Engineer", "company" : "Mollie", "industry" : "Engineering", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Application Engineer in Lisbon, Portugal, adjusted for FinTech industry and company size." }, "location" : "Lisbon", "locations" : [ "Lisbon" ], "timestamp" : "2026-06-16T09:47:28.091", "fingerprint" : "92d9c86a13459a144e2823573089a53669fa11b9215af66fae67d4e6ac026873", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Mollie/32a7c7bb-00c6-4a15-b114-65ad1025fbc7/application", "externalId" : "32a7c7bb-00c6-4a15-b114-65ad1025fbc7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lisbon", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "38.7077507,-9.1365919" } ], "locationText" : "Lisbon, Portugal", "employmentType" : "FULL_TIME", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "PHP, Java, Go, C#, Python", "professionalSkills" : [ "System design", "Technical initiatives", "Process optimization", "Team growth", "Skill development" ], "hardSkillsList" : [ "Application development", "Large-scale systems", "End-to-end solutions" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Application development", "level" : "intermediate" }, { "name" : "Large-scale systems", "level" : "intermediate" }, { "name" : "End-to-end solutions", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Application Engineering, System Design, Mentorship", "majorSkillsList" : [ "Application Engineering", "System Design", "Mentorship" ], "coreResponsibilities" : "Design large-scale systems, Engineer scalable systems, Develop products, Iterate from idea to solution, Shape features, Build features, Test features, Measure feature performance, Provide guidance to junior members, Support junior members, Foster junior growth, Share knowledge, Collaborate hands-on, Lead technical initiatives, Design architecture, Implement solutions, Ensure engineering excellence, Utilise problem-solving skills, Utilise analytical abilities, Resolve complex issues, Create documentation, Facilitate knowledge sharing, Set up optimised processes, Own code quality, Own engineering excellence, Own best practices", "teamCollaboration" : "Work with stakeholders; Work with junior developers", "domainKnowledge" : "Financial products; Money management; Payment systems", "domainList" : [ "financial-products", "money-management", "payment-systems" ], "domainSpecificKnowledge" : [ "Financial products", "Money management", "Payment systems" ], "communicationSkills" : "Explain complex problems; Explain solutions", "documentationSkills" : "Create documentation", "continuousLearning" : "Knowledge-sharing", "innovationCreativity" : "Bring ideas to life", "problemSolvingSkills" : "Creative problem-solving; Analytical abilities; Resolve complex issues", "outcomesObjectives" : "Deliver value to customers", "qualificationsBasic" : "6+ years of experience, PHP or Java experience, Experience leading architectural decisions, Experience mentoring junior developers, Excellent communication skills, Creative problem-solving skills, Ability to hold yourself accountable", "qualificationsPreferred" : "Experience with Go, Experience with C#, Experience with Python", "rawDescription" : "Your Opportunity: At Mollie, we’re on a mission to make payments and money management effortless for every business in Europe. Serving more than 250,000 businesses across the continent, we aim to cut through financial bureaucracy that hinders great ideas from growing. Our belief is that accepting payments, driving revenue, accessing capital, and managing money should be seamless for our merchants. As a Senior Engineer, you'll be at the forefront of developing financial products that will shape the future of how businesses manage their finances. Along with expanding into new markets and handling an increasing volume of transactions, Mollie has recently introduced exciting new products to broaden our offering. You’ll have the opportunity to bring your ideas to life and contribute to these impactful projects. Mollie Capital https://www.youtube.com/watch?v=xDE7DuonwiY offers easy access to flexible financing, providing funding to support growth and cash flow management. In-person payments https://www.mollie.com/gb/products/pos-payments, allows merchants to accept payments at their physical stores through our terminal and mobile app. These innovations are just the beginning, enabling Mollie to offer a seamless, all-in-one payment solution and money management platform. What You will Be Doing: - Building Large-Scale Systems: Designing and engineering systems that can scale to handle high volumes of transactions. - Developing Products Our Customers Love: Iterating from an idea to the final solution, shaping, building, testing, and measuring the performance of the features our customers love. - Mentorship: Providing guidance and support to junior team members, fostering their growth through mentoring, knowledge-sharing, and hands-on collaboration. - Tech Leadership: Leading technical initiatives from architecture design to implementation, ensuring engineering excellence. - Problem-Solving: Utilising your creative problem-solving skills and analytical abilities to resolve complex issues and contribute to our mission of making financial processes effortless. - Documentation and Knowledge Sharing: Creating comprehensive documentation to facilitate domain knowledge sharing and set up optimised processes. - Engineering Excellence: Owning the code quality and engineering excellence and best practices of our systems. What You’ll Bring: - Always Be Shipping Mindset: It’s about consistently delivering value to customers, where speed and quality go hand in hand. - 6+ years of experience in developing large-scale applications, preferably with PHP or Java. Experience with Go, C#, or Python is also valued but you are willing to work with PHP or Java. - Proven experience in leading architectural decisions and technical initiatives, delivering end-to-end solutions, and optimising processes. - Experience in mentoring junior developers and implementing strategies to drive team growth and skill development. - Excellent communication skills, with experience working effectively with various stakeholders. Can explain complex problems and solutions in simple terms. - Creative problem-solving skills and the ability to shape ideas with a product-first approach, as well as analyse and resolve complex issues. - Ability to hold yourself accountable for your tasks, and show a willingness to proactively identify and improve things, whether technical or business related.", "summaryDescription" : "Senior Application Engineer at Mollie. Skills: Application Engineering, System Design, Mentorship. Design large-scale systems. Engineer scalable systems", "createdAt" : "2026-06-16T00:28:57.248", "lastUpdated" : "2026-06-16T09:47:28.091", "ingestTimestamp" : "2026-06-16T00:28:57.248", "mongoId" : "6a30751ef292fd229c00c453", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Application development", "Large-scale systems", "End-to-end solutions", "Leadership", "Application Engineering", "System Design", "Mentorship", "System design", "Technical initiatives", "Process optimization", "Team growth", "Skill development", "Financial products", "Money management", "Payment systems" ], "skillCount" : 15, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3064e3f292fd229cfa37b9", "title" : "Senior Application Engineer", "company" : "Mollie", "industry" : "Engineering", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Application Engineer in Lisbon, Portugal, adjusted for FinTech industry and company size." }, "location" : "Lisbon", "locations" : [ "Lisbon" ], "timestamp" : "2026-06-16T11:32:44.555", "fingerprint" : "627306415e266c3b3e28130ab30826ec9b4a5a3629b18f7a65e6be35ed4f07a7", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/mollie/32a7c7bb-00c6-4a15-b114-65ad1025fbc7/application", "externalId" : "32a7c7bb-00c6-4a15-b114-65ad1025fbc7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Lisbon", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "38.7077507,-9.1365919" } ], "locationText" : "Lisbon, Portugal", "employmentType" : "FULL_TIME", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "PHP, Java, Go, C#, Python", "professionalSkills" : [ "System design", "Technical initiatives", "Process optimization" ], "hardSkillsList" : [ "Application development", "Large-scale systems" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Application development", "level" : "intermediate" }, { "name" : "Large-scale systems", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Application Engineering, System Design, Mentorship", "majorSkillsList" : [ "Application Engineering", "System Design", "Mentorship" ], "coreResponsibilities" : "Design large-scale systems, Engineer scalable systems, Develop customer products, Shape features, Build features, Test features, Measure feature performance, Provide guidance, Support junior members, Foster growth, Share knowledge, Lead technical initiatives, Design architecture, Implement solutions, Resolve complex issues, Create documentation, Share domain knowledge, Set up processes, Own code quality, Own engineering excellence, Own best practices", "teamCollaboration" : "Work with stakeholders", "domainKnowledge" : "Financial products; Money management", "domainList" : [ "financial-products", "money-management" ], "domainSpecificKnowledge" : [ "Financial products", "Money management" ], "communicationSkills" : "Explain complex problems; Explain solutions", "documentationSkills" : "Create documentation", "innovationCreativity" : "Bring ideas to life", "problemSolvingSkills" : "Creative problem-solving; Analytical abilities; Resolve complex issues", "qualificationsBasic" : "6+ years of experience, PHP or Java experience, Leading architectural decisions, Mentoring junior developers", "qualificationsPreferred" : "Go, C#, or Python experience", "rawDescription" : "Your Opportunity: At Mollie, we’re on a mission to make payments and money management effortless for every business in Europe. Serving more than 250,000 businesses across the continent, we aim to cut through financial bureaucracy that hinders great ideas from growing. Our belief is that accepting payments, driving revenue, accessing capital, and managing money should be seamless for our merchants. As a Senior Engineer, you'll be at the forefront of developing financial products that will shape the future of how businesses manage their finances. Along with expanding into new markets and handling an increasing volume of transactions, Mollie has recently introduced exciting new products to broaden our offering. You’ll have the opportunity to bring your ideas to life and contribute to these impactful projects. Mollie Capital https://www.youtube.com/watch?v=xDE7DuonwiY offers easy access to flexible financing, providing funding to support growth and cash flow management. In-person payments https://www.mollie.com/gb/products/pos-payments, allows merchants to accept payments at their physical stores through our terminal and mobile app. These innovations are just the beginning, enabling Mollie to offer a seamless, all-in-one payment solution and money management platform. What You will Be Doing: - Building Large-Scale Systems: Designing and engineering systems that can scale to handle high volumes of transactions. - Developing Products Our Customers Love: Iterating from an idea to the final solution, shaping, building, testing, and measuring the performance of the features our customers love. - Mentorship: Providing guidance and support to junior team members, fostering their growth through mentoring, knowledge-sharing, and hands-on collaboration. - Tech Leadership: Leading technical initiatives from architecture design to implementation, ensuring engineering excellence. - Problem-Solving: Utilising your creative problem-solving skills and analytical abilities to resolve complex issues and contribute to our mission of making financial processes effortless. - Documentation and Knowledge Sharing: Creating comprehensive documentation to facilitate domain knowledge sharing and set up optimised processes. - Engineering Excellence: Owning the code quality and engineering excellence and best practices of our systems. What You’ll Bring: - Always Be Shipping Mindset: It’s about consistently delivering value to customers, where speed and quality go hand in hand. - 6+ years of experience in developing large-scale applications, preferably with PHP or Java. Experience with Go, C#, or Python is also valued but you are willing to work with PHP or Java. - Proven experience in leading architectural decisions and technical initiatives, delivering end-to-end solutions, and optimising processes. - Experience in mentoring junior developers and implementing strategies to drive team growth and skill development. - Excellent communication skills, with experience working effectively with various stakeholders. Can explain complex problems and solutions in simple terms. - Creative problem-solving skills and the ability to shape ideas with a product-first approach, as well as analyse and resolve complex issues. - Ability to hold yourself accountable for your tasks, and show a willingness to proactively identify and improve things, whether technical or business related.", "summaryDescription" : "Senior Application Engineer at Mollie. Skills: Application Engineering, System Design, Mentorship. Design large-scale systems. Engineer scalable systems", "createdAt" : "2026-06-16T00:26:57.030", "lastUpdated" : "2026-06-16T11:32:44.555", "ingestTimestamp" : "2026-06-16T00:26:57.030", "mongoId" : "6a3064e3f292fd229cfa37b9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Application development", "Large-scale systems", "Mentoring", "Application Engineering", "System Design", "Mentorship", "System design", "Technical initiatives", "Process optimization", "Financial products", "Money management" ], "skillCount" : 11, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c8a5e74d8ee00a097020b", "title" : "Project Management - General Application", "company" : "Chandos", "industry" : "Construction", "salary" : { "min" : 102000.0, "max" : 193000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Edmonton, Alberta, Canada", "locations" : [ "Edmonton", "Alberta", "Canada" ], "timestamp" : "2026-06-15T11:32:39.496", "fingerprint" : "cd65073c5834509109fbe86a166f3f21dcff7fe30c6d9bdd7d7862d6861aba15", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Chandos/744000131921232-project-management-general-application", "externalId" : "744000131921232", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Edmonton", "state" : "Alberta", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "53.5462055,-113.4912410" } ], "locationText" : "Edmonton, Alberta, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Constructability input", "Cost control", "Contract administration", "Methodology development", "Risk identification", "Opportunity identification", "Tender recap" ], "hardSkillsList" : [ "Estimating", "Budgeting", "Cost control", "Tendering", "Procurement", "Contract administration", "Sequencing", "Site logistics", "Methodology development", "Close-out", "Client transition", "Risk management", "Opportunity identification", "Tender recap" ], "softSkillsList" : [ "Accountable", "Entrepreneurial-minded" ], "hardSkills" : [ { "name" : "Estimating", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Cost control", "level" : "intermediate" }, { "name" : "Tendering", "level" : "intermediate" }, { "name" : "Procurement", "level" : "intermediate" }, { "name" : "Contract administration", "level" : "intermediate" }, { "name" : "Sequencing", "level" : "intermediate" }, { "name" : "Site logistics", "level" : "intermediate" }, { "name" : "Methodology development", "level" : "intermediate" }, { "name" : "Close-out", "level" : "intermediate" }, { "name" : "Client transition", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Opportunity identification", "level" : "intermediate" }, { "name" : "Tender recap", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Accountable" }, { "name" : "Entrepreneurial-minded" } ], "majorSkills" : "Project delivery, Construction Management, Budgeting, Cost control, Risk management", "majorSkillsList" : [ "Project delivery", "Construction Management", "Budgeting", "Cost control", "Risk management" ], "coreResponsibilities" : "Own full-lifecycle delivery, Oversee cradle-to-grave project delivery, Manage both open CM and converted CM delivery, Shift projects from open to fixed-sum contracts, Mitigate risks and capitalize on opportunities, Craft compelling proposals and methodologies, Implement estimating input, Implement subtrade buy-outs, Implement contracts, Implement change-order controls, Implement robust forecasts, Mentor project managers, Mentor coordinators, Mentor superintendents, Mentor support staff, Foster client relationships, Foster consultant relationships, Foster subcontractor relationships", "teamCollaboration" : "Cross-functional teams; Client relationships; Consultant relationships; Subcontractor relationships", "projectManagementSkills" : [ "Construction Management", "Delivery models", "Contract structures", "Budgeting", "Cost control", "Tendering", "Risk management", "Opportunity identification", "Tender recap" ], "domainKnowledge" : "Commercial projects; Institutional projects; School projects; Large TI projects; Ground-up delivery; General contractor; Delivery models; Contract structures", "domainList" : [ "commercial-projects", "institutional-projects", "school-projects", "large-ti-projects", "ground-up-delivery", "general-contractor", "delivery-models", "contract-structures" ], "domainSpecificKnowledge" : [ "Commercial projects", "Institutional projects", "School projects", "Large TI projects", "Ground-up delivery", "General contractor", "Delivery models", "Contract structures" ], "communicationSkills" : "Clear communication; Thoughtful dialogue", "continuousLearning" : "Educational assistance", "innovationCreativity" : "Innovation", "outcomesObjectives" : "Drive repeat business; Drive referrals", "qualificationsBasic" : "Project Manager, Senior Project Manager or Project Director, Full accountability for projects, Experience working at a general contractor, Proven ability to lead and mentor, Demonstrated success independently managing full-scope projects, Track record delivering $5M–$150M projects, Expertise in Construction Management, Advanced skills in budgeting, Capability in risk management", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We are Chandos. We exist to build a better world. Our vision is to emerge as Canada’s premier technical builder, distinguished by our relentless pursuit of innovation , collaboration , and sustainability in all that we do. We are 100 per cent employee-owned , and our success is driven by our employee owners. We prioritize people, purpose, and performance in all that we do. When the company thrives, you benefit directly. When everyone is invested - literally - it builds a community of accountability, pride and mutual support. We look for team members who are gritty , accountable , and driven - with a mindset rooted in initiative and purpose , you think like an entrepreneur and build strong, trusting relationships through clear communication and thoughtful dialogue, even in challenging conversations. This posting exists for one purpose: If you’ve researched who we are, understand what we do, and believe you meet our bar, we invite you to introduce yourself. At Chandos, we hire construction Project Managers & Project Directors who set the standard - technically strong, financially disciplined, and exceptional at leading people and projects. While we don’t have an open PM role today, we maintain a small, selective pipeline of individuals who genuinely align with our work, our values, and our approach to collaborative construction. We review every submission, but we only reach out when we see a clear match. If that alignment exists, we’ll connect for a conversation - now or in the future. Key Responsibilities * Own full-lifecycle delivery of mid-to-large commercial projects (roughly $30 M+ in scope) * Oversee cradle-to-grave project delivery, including: Design review and constructability input, Estimating, budgeting (Class D, Class B, Tender) and cost control, Tendering, procurement, and contract administration, Construction sequencing, site logistics, and methodology development, Close-out, hand-off, and client transition * Manage both open CM (CCDC 5A/5B) and converted CM (CCDC 2) delivery models: Shift projects from open to fixed-sum contracts through risk identification and tender recap, Mitigate risks and capitalize on opportunities throughout construction * Craft compelling proposals and methodologies that win work and clearly articulate “what’s in it for the client” * Implement estimating input, subtrade buy-outs, contracts, change-order controls and robust forecasts * Mentor project managers, coordinators, superintendents and support staff—develop tomorrow’s leaders today * Foster client, consultant and subcontractor relationships that drive repeat business and strong referrals * Embed continuous improvement: streamline processes, reinforce safety best practices, capture lessons learned ## Qualifications * Project Manager, Senior Project Manager or Project Director delivering commercial, institutional, school, or large TI projects * Full accountability for projects from pre‑construction through closeout , including ground‑up delivery. * Must have experience working at a general contractor on mid‑ to large‑scale commercial projects (NOT developer‑side or self‑performing models). * Proven ability to lead and mentor Junior PMs and Project Coordinator teams. * Demonstrated success independently managing full‑scope projects (not segmented PM roles). * Track record delivering $5M–$150M projects within reputable GC environments. * Strong expertise in Construction Management, delivery models, and contract structures. * Advanced skills in budgeting (Class D to Tender), cost control, and tendering. * Strong capability in risk management , opportunity identification, and tender recap preparation. * High proficiency in forecasting, financial reporting , and project performance analysis. * Skilled in MS Project , site logistics planning, scheduling, and construction sequencing. * Valid driver’s license and ability to balance office and site work. ## Additional Information Chandos is an equal opportunity employer and we are committed to a diverse, equitable, and inclusive culture and this includes our recruitment and hiring process. We recognize that our differences are our greatest strengths. We uncover talent. We nurture talent. And then we give people the tools they need to use their talent to create a positive impact. * We are 100% employee owned. Every person who works for Chandos can become an owner. There is only one class of units at Chandos, because we believe everyone should be treated equal. We talk about being an entrepreneurial-minded organization and you can be sure we mean it! * Competitive wages * Well rounded employer paid benefits program including health, dental, vision care and employee assistance program * RRSP matching program to aid and prepare employees for long-term financial security * Educational assistance for employees who wish to pursue job-performance enhancing education * Recognition and annual salary reviews program * Leadership conferences that allow employees to connect and collaborate * Regular company-wide engagement opportunities Vacancy Status This role is not currently vacant; applications will be reviewed and considered for upcoming needs. AI Disclosure Although Chandos’ applicant tracking system has the technical capability to support AI features, our recruitment process does not use artificial intelligence to screen, assess, or select applicants. All hiring decisions are made by qualified human reviewers. Compensation Transparency Expected salary band for these roles: * Project Manager I/II/III $102,000-$145,000 * Senior Project Manager I/II $145,000-$173,000 * Project Director 1 I/II/III $147,000-$193,000 * Project Director 2 I/II/III $195,000 and upwards depending on experience. The base salary range for this role is listed above and may vary based on your experience. This position also includes a competitive bonus program. Throughout the interview process, we’ll discuss your background to determine the best alignment for your experience level.", "summaryDescription" : "Project Management - General Application at Chandos. Skills: Project delivery, Construction Management, Budgeting, Cost control, Risk management. Own full-lifecycle delivery. Oversee cradle-to-grave project delivery", "postedDate" : "2026-06-12T14:48:51.000", "createdAt" : "2026-06-14T03:36:36.945", "lastUpdated" : "2026-06-15T11:32:39.496", "ingestTimestamp" : "2026-06-14T03:36:36.945", "mongoId" : "6a2c8a5e74d8ee00a097020b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Estimating", "Budgeting", "Cost control", "Tendering", "Procurement", "Contract administration", "Sequencing", "Site logistics", "Methodology development", "Close-out", "Client transition", "Risk management", "Opportunity identification", "Tender recap", "Accountable", "Entrepreneurial-minded", "Project delivery", "Construction Management", "Constructability input", "Risk identification", "Delivery models", "Contract structures", "Commercial projects", "Institutional projects", "School projects", "Large TI projects", "Ground-up delivery", "General contractor" ], "skillCount" : 28, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Construction", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305f3bf292fd229cf79f36", "title" : "Senior Microsoft Cloud Engineer", "industry" : "Growth Initiatives", "salary" : { "min" : 135000.0, "max" : 195000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Microsoft Cloud Engineer in Washington, United States, adjusted for seniority, industry, and company size." }, "location" : "Washington, DC (Hybrid)", "locations" : [ "Washington, DC (Hybrid)" ], "certifications" : [ "Microsoft 365 Certified: Administrator Expert", "Microsoft Certified: Cybersecurity Architect Expert", "Microsoft Certified: Azure Solutions Architect Expert", "Microsoft 365 Certified: Endpoint Administrator Associate", "Microsoft Certified: Identity and Access Administrator Associate", "Microsoft Certified: Windows Server Hybrid Administrator Associate", "Microsoft 365 Certified: Teams Administrator Associate", "Microsoft Certified: Information Security Administrator Associate" ], "timestamp" : "2026-06-16T12:40:55.083", "fingerprint" : "c09fe63704ccf07633ccbe7c8ac548b7a64a42d4fe4cc2b6a876ecc4df7bad65", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/sprymethods/e1981a89-e071-48d2-b52a-7305f8c45877/apply", "externalId" : "e1981a89-e071-48d2-b52a-7305f8c45877", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Microsoft 365, Azure, Microsoft security services, Entra ID, Exchange Online, Teams, SharePoint Online, Defender, Sentinel, Purview", "professionalSkills" : [ "Stakeholder advisory" ], "hardSkillsList" : [ "Multi-factor authentication", "FIDO-based authentication", "Device policy delivery" ], "hardSkills" : [ { "name" : "Multi-factor authentication", "level" : "intermediate" }, { "name" : "FIDO-based authentication", "level" : "intermediate" }, { "name" : "Device policy delivery", "level" : "intermediate" } ], "majorSkills" : "Microsoft 365, Azure, Microsoft security", "majorSkillsList" : [ "Microsoft 365", "Azure", "Microsoft security" ], "coreResponsibilities" : "Design Microsoft 365 services, Implement Microsoft 365 services, Operate Microsoft 365 services, Optimize Microsoft 365 services, Design Azure services, Implement Azure services, Operate Azure services, Optimize Azure services, Design Microsoft security services, Implement Microsoft security services, Operate Microsoft security services, Optimize Microsoft security services, Implement cloud security controls, Maintain cloud security controls, Administer identity services, Secure identity services, Manage Exchange Online, Support Exchange Online, Manage Teams, Support Teams, Manage SharePoint Online, Support SharePoint Online, Support Azure infrastructure, Support application workloads, Support Azure networking, Troubleshoot Azure, Support hybrid integrations, Configure Defender, Manage Defender, Configure Sentinel, Manage Sentinel, Configure Purview, Manage Purview, Produce technical documentation, Produce training materials, Produce reporting, Produce dashboards, Support incident response, Support disaster response", "teamCollaboration" : "Stakeholder advisory work", "projectManagementSkills" : [ "Change management" ], "domainKnowledge" : "Federal security standards; Zero Trust architecture; FedRAMP Moderate requirements; Least-privilege models; Hybrid Active Directory; Windows; macOS", "domainList" : [ "federal-security-standards", "zero-trust-architecture", "fedramp-moderate-requirements", "least-privilege-models", "hybrid-active-directory", "windows", "macos" ], "domainSpecificKnowledge" : [ "Federal security standards", "Zero Trust architecture", "FedRAMP Moderate requirements", "Least-privilege models", "Hybrid Active Directory", "Windows", "macOS" ], "toolProficiency" : [ "Intune", "Autopilot", "Defender", "Sentinel", "Purview" ], "communicationSkills" : "Technical documentation; Training materials; Reporting; Dashboards", "documentationSkills" : "Technical documentation; Procedural documentation", "problemSolvingSkills" : "Troubleshooting", "specialRequirements" : "Federal screening, Federal suitability", "qualificationsBasic" : "Eight years of experience engineering enterprise Microsoft cloud environments, Demonstrated senior-level leadership, Independent operational support for enterprise Microsoft cloud environments, Experience with hybrid Active Directory, Experience with Microsoft 365, Experience with Entra environments, Experience with endpoint management, Experience with Intune, Experience with Autopilot, Experience with device policy delivery, Advanced experience with identity and access management, Advanced experience with multi-factor authentication (MFA) transitions, Advanced experience with smart cards, Advanced experience with Fast Identity Online (FIDO)-based authentication, Ability to support formal change management, Ability to support technical documentation, Ability to support stakeholder advisory work, Ability to meet federal screening and suitability requirements", "qualificationsPreferred" : "Microsoft 365 Certified: Administrator Expert, Microsoft Certified: Cybersecurity Architect Expert, Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft Certified: Identity and Access Administrator Associate, Microsoft Certified: Windows Server Hybrid Administrator Associate, Microsoft 365 Certified: Teams Administrator Associate, Microsoft Certified: Information Security Administrator Associate", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "## What Your Day-To-Day Looks Like (Position Responsibilities) Design, implement, operate, and optimize Microsoft 365, Azure, and Microsoft security services. Implement and maintain cloud security controls aligned to federal security standards, Zero Trust architecture, and Federal Risk and Authorization Management Program (FedRAMP) Moderate requirements. Administer and secure identity services using Entra ID, conditional access, privileged access controls, and least-privilege models. Manage and support Exchange Online, Teams, SharePoint Online, and related collaboration workloads. Support Azure infrastructure, application workloads, networking, troubleshooting, and hybrid integrations. Configure and manage Defender, Sentinel, Purview, and related platforms for threat protection, data governance, and response readiness. Produce technical documentation, training materials, reporting, and dashboards, including health, compliance, spend, and utilization reporting. Support incident response and disaster response playbooks and procedural documentation. ## What You Need to Succeed (Minimum Requirements) Eight years of experience engineering and operating enterprise Microsoft cloud environments. Demonstrated ability to provide senior-level leadership and independent operational support for enterprise Microsoft cloud environments. Experience with hybrid Active Directory, Microsoft 365, and Entra environments, endpoint management, Intune, Autopilot, and device policy delivery. Advanced experience with identity and access management, multi-factor authentication (MFA) transitions, smart cards, and Fast Identity Online (FIDO)-based authentication across Windows and macOS systems. Hands-on experience with Defender, Sentinel, Purview, and Microsoft cloud data sources and monitoring. Ability to support formal change management, technical documentation, and stakeholder advisory work. Ability to meet federal screening and suitability requirements prior to start. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Cybersecurity Architect Expert. Microsoft Certified: Azure Solutions Architect Expert. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft Certified: Identity and Access Administrator Associate. Microsoft Certified: Windows Server Hybrid Administrator Associate. Microsoft 365 Certified: Teams Administrator Associate. Microsoft Certified: Information Security Administrator Associate. These certifications (or their equivalents) must be current and maintained for a minimum of five years; expired or never-used certifications will not be considered.", "summaryDescription" : "Senior Microsoft Cloud Engineer. Skills: Microsoft 365, Azure, Microsoft security. Design Microsoft 365 services. Implement Microsoft 365 services", "postedDate" : "2026-06-14T15:29:34.576", "createdAt" : "2026-06-14T15:29:34.576", "lastUpdated" : "2026-06-16T12:40:55.083", "ingestTimestamp" : "2026-06-16T03:21:54.088", "mongoId" : "6a305f3bf292fd229cf79f36", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Multi-factor authentication", "FIDO-based authentication", "Device policy delivery", "Microsoft 365", "Azure", "Microsoft security", "Stakeholder advisory", "Change management", "Federal security standards", "Zero Trust architecture", "FedRAMP Moderate requirements", "Least-privilege models", "Hybrid Active Directory", "Windows", "macOS", "Microsoft 365 Certified: Administrator Expert", "Microsoft Certified: Cybersecurity Architect Expert", "Microsoft Certified: Azure Solutions Architect Expert", "Microsoft 365 Certified: Endpoint Administrator Associate", "Microsoft Certified: Identity and Access Administrator Associate", "Microsoft Certified: Windows Server Hybrid Administrator Associate", "Microsoft 365 Certified: Teams Administrator Associate", "Microsoft Certified: Information Security Administrator Associate", "Intune", "Autopilot", "Defender", "Sentinel", "Purview" ], "skillCount" : 28, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "69fc49a74c40e2acd1a8342c", "title" : "Cybersecurity Incident Responder", "company" : "Hyundai Capital America", "industry" : "FinTech", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Cybersecurity Incident Responder in Plano, United States, adjusted for the FinTech industry and company size." }, "location" : "United States-Texas-Plano", "locations" : [ "United States-Texas-Plano", "
Dallas, TX (HCA_DallasTX)
6100 W. Plano Parkway, Suite 2000
Suite 2000
Plano, 75093

" ], "timestamp" : "2026-06-15T05:14:30.811", "fingerprint" : "7fcffb731a6ed636f284a927012ffd15ceaa3c0f54aab8d152f57c85bc99c5b9", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=113023", "externalId" : "113023", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Plano", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.0136764,-96.6925096" } ], "locationText" : "Plano, Texas, United States", "technicalSkills" : "Cybersecurity, Incident Response, Security Operations, SIEM, EDR, Endpoint security, Network security, Cloud security, Log analysis, Forensic analysis, Threat intelligence, Detection rules, Automation, Vulnerability management", "professionalSkills" : [ "Incident lifecycle management", "Root cause analysis", "Threat analysis", "Detection enablement", "Cross functional response", "Security integration" ], "hardSkillsList" : [ "Endpoint forensics", "Log forensics", "Cloud forensics", "Incident metrics", "KPI reporting" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Endpoint forensics", "level" : "intermediate" }, { "name" : "Log forensics", "level" : "intermediate" }, { "name" : "Cloud forensics", "level" : "intermediate" }, { "name" : "Incident metrics", "level" : "intermediate" }, { "name" : "KPI reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Incident Response, Security Monitoring, Threat Detection, SOC Tooling", "majorSkillsList" : [ "Incident Response", "Security Monitoring", "Threat Detection", "SOC Tooling" ], "coreResponsibilities" : "Monitor enterprise-wide incidents, Detect threats, Respond to incidents, Triage security alerts, Investigate security alerts, Contain security incidents, Remediate security incidents, Ensure integrity of digital assets, Ensure confidentiality of digital assets, Ensure availability of digital assets, Oversee third party vendors, Direct third party vendors, Drive detection turning, Maintain incident response playbooks, Maintain incident response procedures, Serve as lead responder, Correlate data from endpoints, Correlate data from networks, Correlate data from cloud environments, Identify true positives, Escalate critical incidents, Own incident lifecycle, Perform forensic analysis, Determine root cause, Determine scope, Determine impact, Develop incident response playbooks, Maintain incident response playbooks, Execute incident response playbooks, Develop runbooks, Maintain runbooks, Execute runbooks, Coordinate incident responders, Direct incident responders, Validate escalation, Ensure response quality, Maintain incident records, Maintain investigation notes, Maintain remediation documentation, Produce incident metrics, Produce SOC KPIs, Maintain incident response documentation, Maintain SOC procedures, Lead post incident reviews, Document lessons learned, Drive measurable improvements, Actively monitor security alerts, Investigate security alerts, Validate security alerts, Perform advanced alert triage, Perform advanced threat analysis, Correlate telemetry, Distinguish threats from noise, Tune SIEM detections, Optimize SIEM detections, Tune SIEM analytics, Optimize SIEM analytics, Tune SIEM alerting logic, Optimize SIEM alerting logic, Tune SIEM AI, Optimize SIEM AI, Leverage threat intelligence platforms, Identify emerging financial sector threats, Translate intelligence into detection use cases, Develop detection rules, Refine detection rules, Develop signatures, Refine signatures, Develop alert logic, Refine alert logic, Implement response automation, Implement enrichment, Accelerate triage, Accelerate containment, Partner with architecture teams, Partner with engineering teams, Ensure log visibility, Ensure telemetry coverage, Collaborate with IT Infrastructure, Collaborate with IAM, Collaborate with DLP, Collaborate with Application Security, Collaborate with Cloud teams, Support vulnerability management, Provide incident driven security input", "teamCollaboration" : "Co-managed SOC model; Cross functional teams; IT Infrastructure teams; IAM teams; DLP teams; Application Security teams; Cloud teams", "domainKnowledge" : "Financial services; MITRE ATT&CK framework; HIPAA; PCI-DSS; NIST; ISO 27001; GDPR", "domainList" : [ "financial-services", "mitre-att-ck-framework", "hipaa", "pci-dss", "nist", "iso-27001", "gdpr" ], "domainSpecificKnowledge" : [ "Financial services", "MITRE ATT&CK framework", "HIPAA", "PCI-DSS", "NIST", "ISO 27001", "GDPR" ], "toolProficiency" : [ "Splunk", "Crowdstrike", "Rapid 7" ], "communicationSkills" : "Incident documentation; Incident metrics; SOC KPIs; Risk communication; Operational performance communication", "documentationSkills" : "Incident records; Investigation notes; Remediation documentation; Incident response documentation; Playbooks; Runbooks; SOC procedures; Post incident reviews; Lessons learned", "continuousLearning" : "Continuous learning; Staying ahead of emerging threats", "problemSolvingSkills" : "Analytical mindset; Root cause analysis; Threat analysis", "outcomesObjectives" : "Improve signal quality; Reduce false positives; Accelerate triage; Accelerate containment; Drive measurable improvements", "qualificationsBasic" : "5-7 years progressive experience, Security Operations Center practices, Incident response processes, SIEM platforms experience, EDR solutions experience, Monitoring tools experience, Vulnerability management tools experience, Cyber threat landscapes understanding, Attack vectors understanding, MITRE ATT&CK framework understanding, Adversary tactics understanding, Adversary techniques understanding, Adversary procedures understanding, HIPAA compliance frameworks, PCI-DSS compliance frameworks, NIST compliance frameworks, ISO 27001 compliance frameworks, GDPR compliance frameworks, Develop incident response playbooks, Maintain incident response playbooks, Develop escalation procedures, Maintain escalation procedures, Develop SOC SOPs, Maintain SOC SOPs, Cybersecurity metrics experience, KPI experience, Communicate risk experience, Communicate operational performance experience, Analytical mindset, Attention to detail, Excellent communication skills, Excellent documentation skills, Work under pressure, Manage multiple incidents", "qualificationsPreferred" : "Financial services experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for: · Medical, dental, and vision plans with no-cost and low-cost options · Annual employer HSA contribution · 401(k) matching and immediate vesting · Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: $350 o Manager / Sr. Manager: $600 o Director: $800 o Executive Director: $900 o VP or Above: $1,000 · 100% employer-paid life and disability insurance · No-cost health and wellbeing programs, including a gym benefit · Six weeks of paid parental leave · Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect The Cybersecurity Incident Responder is a hand-on, technical role responsible for the enterprise-wide incident monitoring, threat detection and incident response function within the Security Operations Center (SOC). This position is primarily focused on incident response and active security monitoring, serving as the escalation point for security alerts triage, investigation, containment and remediation activities while ensuring integrity, confidentiality, and availability of Hyundai Capital America’s digital assets and infrastructure. This role operates in a co-managed SOC model, overseeing and directing third party vendors of incident response resources, driving detection turning and maintaining incident response playbooks and procedures. What You Will Do Incident Response & Remediation: · Serve as a lead responder for cybersecurity incidents, correlating data from endpoints, networks, and cloud environments to identify true positives and escalate critical incidents. · Own the end to end incident lifecycle: identification, containment, eradication, recovery and post incident analysis. · Perform forensic analysis on endpoint, log and cloud data to determine root cause, scope and impact. · Develop, maintain an execute incident response playbooks and runbooks to ensure consistent and repeatable response. · Coordinate and direct MSSP and third party incident responders, validating escalation and ensuring response quality. · Maintain accurate incident records, investigation notes, and remediation documentation. · Produce incident metrics and SOC KPI’s (MTTD, MTTR, alert volume, escalation quality) · Maintain incident response documentation, playbooks, and SOC procedures to support audits and regulatory requirements. · Lead post incident reviews, documenting lessons learned and driving measurable improvements in detection and response. Security Monitoring & Threat Detection: · Actively monitor, investigate and validate security alerts across SIEM, EDR, E-Mail, identity, network and cloud platforms. · Perform advanced alert triage and threat analysis, correlating telemetry across multiple data sources to distinguish true threats from noise. · Tune and optimize SIEM detections, analytics and alerting logic and AI, to improve signal quality and reduce false positives. · Leverage threat intelligence platforms to identify emerging financial sector threats, and translate intelligence into actionable detection use cases. SOC Tooling & Detection Enablement: · Develop and refine detection rules, signatures, and alert logic aligned to current threat activity. · Implement response automation and enrichment to accelerate triage and containment. · Partner with architecture and engineering teams to ensure log visibility and telemetry coverage. Cross Functional Response & Security Integration: · Collaborate with IT Infrastructure, IAM, DLP, Application Security and Cloud teams during active incidents. · Support vulnerability management activities related to active incidents, threat exposure and detection gaps. · Provide incident driven security input into cloud migrations, application launches and infrastructure changes. What You Will Bring · Minimum 5-7 years progressive experience in cybersecurity with proven knowledge in Security Operations Center practices and incident response processes. · Experience in financial services a plus. · Hands-on experience with SIEM platforms, EDR solutions, and other Monitoring and Vulnerability management tools (e.g., Splunk, Crowdstrike, Rapid 7) · Strong understanding of cyber threat landscapes, attack vectors, MITRE ATT&CK framework, and adversary tactics, techniques, and procedures · Bachelor’s degree in Computer Science, Information Security, or related field; or equivalent work experience. · Certification in one of the following: CySA+, GCIH, CompTIA Security +, GIAC GSOC, GCFA, MS SC-200, CCSP, CISM, Splunk Core Certified User, or equivalent. · Demonstrated hands-on experience in incident response lifecycle, including detection, triage, containment, eradication, recovery, and post-incident review. · Demonstrated ability to manage major incident investigations, including root cause analysis, executive reporting, and coordination with legal, compliance, and law enforcement when necessary. · Familiarity with regulatory and compliance frameworks such as HIPAA, PCI-DSS, NIST, ISO 27001, and GDPR. · Proven ability to develop and maintain incident response playbooks, escalation procedures, and SOC standard operating procedures (SOPs). · Experience with cybersecurity metrics and KPIs, and the ability to communicate risk and operational performance to executive leadership. · Analytical mindset with attention to detail. · Excellent communication and documentation skills. · Ability to work under pressure and manage multiple incidents simultaneously. · Passion for continuous learning and staying ahead of emerging threats. Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-Texas-Plano", "summaryDescription" : "Cybersecurity Incident Responder at Hyundai Capital America. Skills: Incident Response, Security Monitoring, Threat Detection, SOC Tooling. Monitor enterprise-wide incidents. Detect threats", "createdAt" : "2026-06-14T02:01:21.884", "lastUpdated" : "2026-06-15T05:14:30.811", "ingestTimestamp" : "2026-06-14T02:01:21.884", "mongoId" : "69fc49a74c40e2acd1a8342c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Endpoint forensics", "Log forensics", "Cloud forensics", "Incident metrics", "KPI reporting", "Leadership", "Incident Response", "Security Monitoring", "Threat Detection", "SOC Tooling", "Incident lifecycle management", "Root cause analysis", "Threat analysis", "Detection enablement", "Cross functional response", "Security integration", "Financial services", "MITRE ATT&CK framework", "HIPAA", "PCI-DSS", "NIST", "ISO 27001", "GDPR", "Splunk", "Crowdstrike", "Rapid 7" ], "skillCount" : 26, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c86e274d8ee00a09683a7", "title" : "Incident Manager", "company" : "BETSOL", "industry" : "Information Technology And Services", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Incident Manager in Bengaluru, India, adjusted for mid-seniority and technology industry." }, "location" : "Bengaluru, KA, IN", "locations" : [ "Bengaluru", "KA", "IN" ], "certifications" : [ "ITIL Foundation certification" ], "timestamp" : "2026-06-15T09:13:36.986", "fingerprint" : "b01cbee827612b5e21ccab9907672ca675c8bb5614b20562fab54c0141349caa", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/BETSOL/744000131952109-incident-manager", "externalId" : "744000131952109", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "ServiceNow, JIRA, Automation, Scripting", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring" ], "hardSkillsList" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis" ], "hardSkills" : [ { "name" : "Incident Management", "level" : "intermediate" }, { "name" : "IT Service Management", "level" : "intermediate" }, { "name" : "Major Incident Management", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Root Cause Analysis", "level" : "intermediate" } ], "majorSkills" : "Incident Management, Major Incident Management, Service Management, Root Cause Analysis", "majorSkillsList" : [ "Incident Management", "Major Incident Management", "Service Management", "Root Cause Analysis" ], "coreResponsibilities" : "Manage Incident Management lifecycle, Coordinate incident investigation, Coordinate incident troubleshooting, Coordinate incident resolution, Lead major incidents, Manage major incidents, Facilitate bridge calls, Manage bridge calls, Ensure incident resolution within SLAs, Ensure incident closure within SLAs, Communicate with stakeholders, Capture incident timelines, Prepare RCA reports, Review RCA reports, Publish RCA reports, Adhere to incident management best practices, Work in 24/7 operational environment, Adhere to shift schedules, Monitor incidents, Track incidents, Manage incidents using tools", "teamCollaboration" : "Internal teams; External teams; Cross-functional teams", "domainKnowledge" : "ITIL; Infrastructure; Cloud environments; Application support", "domainList" : [ "itil", "infrastructure", "cloud-environments", "application-support" ], "domainSpecificKnowledge" : [ "ITIL", "Infrastructure", "Cloud environments", "Application support" ], "toolProficiency" : [ "ServiceNow", "JIRA" ], "communicationSkills" : "Stakeholder communication; Verbal communication; Written communication", "documentationSkills" : "Incident reports; RCA reports; Communication updates", "problemSolvingSkills" : "Troubleshooting; Root Cause Analysis", "specialRequirements" : "24/7 operational environment, Shift schedules", "outcomesObjectives" : "Quick restoration of services; Incident resolution within defined SLAs; Minimal business impact during incidents; Continuous service improvement", "qualificationsBasic" : "2–5 years experience Incident Management, 2–5 years experience IT Service Management, Experience in 24/7 production support, Hands-on experience managing Incident Management processes, Experience handling Major Incident Management, Experience leading bridge calls, Experience with ServiceNow, Experience with JIRA, Experience with alerting/monitoring tools, Coordination skills, Stakeholder management skills, Ability to work under pressure, Experience in SLA management, Documentation skills for incident reports, Documentation skills for RCA, Documentation skills for communication updates, Verbal communication skills, Written communication skills, B. E. /B. Tech/MCA /BSc (Computer Science)", "qualificationsPreferred" : "ITIL Foundation certification, Knowledge of ITIL frameworks, Familiarity with problem management, Familiarity with change management, Basic understanding of infrastructure, Basic understanding of cloud environments, Basic understanding of application support, Exposure to automation for incident handling, Exposure to scripting for incident handling, Exposure to automation for reporting, Exposure to scripting for reporting", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role: You will be responsible for managing the end-to-end Incident Management process in alignment with ITIL guidelines while adapting to organizational requirements. You will play a critical role in ensuring quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. You will also lead major incident management, facilitate effective communication, and ensure continuous service improvement through root cause analysis and process adherence. Responsibilities * Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes. * Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. * Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes. * Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. * Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication. * Capture incident timelines and prepare, review, and publish Root Cause Analysis (RCA) reports within defined timelines. * Maintain high standards of service excellence by adhering to incident management best practices. * Work in a 24/7 operational environment, adhering to shift schedules as required. * Utilize service management and alerting tools to monitor, track, and manage incidents effectively. * Perform additional incident management–related tasks as required. Looking For 2–5 years of experience in Incident Management or IT Service Management within a 24/7 production support environment. Mandatory Skills * Strong hands-on experience managing end-to-end Incident Management processes aligned with ITIL practices. * Proven experience in handling Major Incident Management (MIM) and leading bridge calls effectively. * Experience working with service management tools such as ServiceNow (SNOW), JIRA, and alerting/monitoring tools. * Strong coordination and stakeholder management skills across cross-functional teams. * Ability to work under pressure in a high-availability environment and drive quick resolution. * Experience in SLA management, ensuring incidents are resolved within agreed timelines. * Strong documentation skills for incident reports, RCA, and communication updates. * Excellent verbal and written communication skills. Good to Have Skills * ITIL Foundation certification or knowledge of ITIL frameworks. * Familiarity with problem management and change management processes. * Basic understanding of infrastructure, cloud environments, and application support. * Exposure to automation or scripting for incident handling and reporting. ## Qualifications B.E./B.Tech/MCA /BSc (Computer Science) ## Additional Information It would be a 24/7 role", "summaryDescription" : "Incident Manager at BETSOL. Skills: Incident Management, Major Incident Management, Service Management, Root Cause Analysis. Manage Incident Management lifecycle. Coordinate incident investigation", "postedDate" : "2026-06-12T17:44:56.000", "createdAt" : "2026-06-14T02:43:12.219", "lastUpdated" : "2026-06-15T09:13:36.986", "ingestTimestamp" : "2026-06-14T02:43:12.219", "mongoId" : "6a2c86e274d8ee00a09683a7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis", "Service Management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring", "ITIL", "Infrastructure", "Cloud environments", "Application support", "ITIL Foundation certification", "ServiceNow", "JIRA" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c9ab174d8ee00a0997ab7", "title" : "Incident Manager", "company" : "BETSOL", "industry" : "Information Technology And Services", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Incident Manager in Bengaluru, India, adjusted for mid-seniority and technology industry." }, "location" : "Bengaluru, KA, IN", "locations" : [ "Bengaluru", "KA", "IN" ], "certifications" : [ "ITIL Foundation certification" ], "timestamp" : "2026-06-15T07:57:27.043", "fingerprint" : "0674c97cbcf6cd35d802305aa365aeb04d83e4cba299e7aa5f30419907978159", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/BETSOL/744000131952109-incident-manager", "externalId" : "744000131952109", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "ServiceNow, JIRA, Automation, Scripting", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring" ], "hardSkillsList" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis" ], "hardSkills" : [ { "name" : "Incident Management", "level" : "intermediate" }, { "name" : "IT Service Management", "level" : "intermediate" }, { "name" : "Major Incident Management", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Root Cause Analysis", "level" : "intermediate" } ], "majorSkills" : "Incident Management, Major Incident Management, ServiceNow, ITIL", "majorSkillsList" : [ "Incident Management", "Major Incident Management", "ServiceNow", "ITIL" ], "coreResponsibilities" : "Manage Incident Management lifecycle, Coordinate to investigate incidents, Coordinate to troubleshoot incidents, Coordinate to resolve incidents, Lead major incidents, Manage major incidents, Facilitate bridge calls, Manage bridge calls, Ensure incidents resolved within SLAs, Ensure incidents closed within SLAs, Communicate with stakeholders, Capture incident timelines, Prepare RCA reports, Review RCA reports, Publish RCA reports, Adhere to incident management best practices, Work in 24/7 operational environment, Adhere to shift schedules, Monitor incidents, Track incidents, Manage incidents using tools", "teamCollaboration" : "Cross-functional teams; Internal teams; External teams", "domainKnowledge" : "ITIL; Infrastructure; Cloud environments; Application support", "domainList" : [ "itil", "infrastructure", "cloud-environments", "application-support" ], "domainSpecificKnowledge" : [ "ITIL", "Infrastructure", "Cloud environments", "Application support" ], "toolProficiency" : [ "ServiceNow", "JIRA", "Alerting tools", "Monitoring tools" ], "communicationSkills" : "Stakeholder communication; Verbal communication; Written communication", "documentationSkills" : "Incident reports; RCA reports; Communication updates", "problemSolvingSkills" : "Troubleshooting; Root Cause Analysis", "specialRequirements" : "24/7 operational environment, Shift schedules", "outcomesObjectives" : "Ensure quick restoration of services; Drive incident resolution within SLAs; Minimal business impact during incidents; Resolve incidents within agreed SLAs; Close incidents within agreed SLAs", "qualificationsBasic" : "2–5 years experience Incident Management, 2–5 years experience IT Service Management, Experience in 24/7 production support, Hands-on experience managing Incident Management processes, Experience handling Major Incident Management, Experience leading bridge calls, Experience with ServiceNow, Experience with JIRA, Experience with alerting/monitoring tools, Coordination skills, Stakeholder management skills, Ability to work under pressure, Experience in SLA management, Documentation skills for incident reports, Documentation skills for RCA, Documentation skills for communication updates, Verbal communication skills, Written communication skills, B. E. /B. Tech/MCA /BSc (Computer Science)", "qualificationsPreferred" : "ITIL Foundation certification, Knowledge of ITIL frameworks, Familiarity with problem management, Familiarity with change management, Basic understanding of infrastructure, Basic understanding of cloud environments, Basic understanding of application support, Exposure to automation for incident handling, Exposure to scripting for incident handling, Exposure to automation for reporting, Exposure to scripting for reporting", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role: You will be responsible for managing the end-to-end Incident Management process in alignment with ITIL guidelines while adapting to organizational requirements. You will play a critical role in ensuring quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. You will also lead major incident management, facilitate effective communication, and ensure continuous service improvement through root cause analysis and process adherence. Responsibilities * Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes. * Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. * Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes. * Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. * Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication. * Capture incident timelines and prepare, review, and publish Root Cause Analysis (RCA) reports within defined timelines. * Maintain high standards of service excellence by adhering to incident management best practices. * Work in a 24/7 operational environment, adhering to shift schedules as required. * Utilize service management and alerting tools to monitor, track, and manage incidents effectively. * Perform additional incident management–related tasks as required. Looking For 2–5 years of experience in Incident Management or IT Service Management within a 24/7 production support environment. Mandatory Skills * Strong hands-on experience managing end-to-end Incident Management processes aligned with ITIL practices. * Proven experience in handling Major Incident Management (MIM) and leading bridge calls effectively. * Experience working with service management tools such as ServiceNow (SNOW), JIRA, and alerting/monitoring tools. * Strong coordination and stakeholder management skills across cross-functional teams. * Ability to work under pressure in a high-availability environment and drive quick resolution. * Experience in SLA management, ensuring incidents are resolved within agreed timelines. * Strong documentation skills for incident reports, RCA, and communication updates. * Excellent verbal and written communication skills. Good to Have Skills * ITIL Foundation certification or knowledge of ITIL frameworks. * Familiarity with problem management and change management processes. * Basic understanding of infrastructure, cloud environments, and application support. * Exposure to automation or scripting for incident handling and reporting. ## Qualifications B.E./B.Tech/MCA /BSc (Computer Science) ## Additional Information It would be a 24/7 role", "summaryDescription" : "Incident Manager at BETSOL. Skills: Incident Management, Major Incident Management, ServiceNow, ITIL. Manage Incident Management lifecycle. Coordinate to investigate incidents", "postedDate" : "2026-06-12T17:44:56.000", "createdAt" : "2026-06-14T00:30:35.550", "lastUpdated" : "2026-06-15T07:57:27.043", "ingestTimestamp" : "2026-06-14T00:30:35.550", "mongoId" : "6a2c9ab174d8ee00a0997ab7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis", "ServiceNow", "ITIL", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service management", "Alerting", "Monitoring", "Infrastructure", "Cloud environments", "Application support", "ITIL Foundation certification", "JIRA", "Alerting tools", "Monitoring tools" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7b8974d8ee00a094a10b", "title" : "Application Engineer", "company" : "CFM Company", "industry" : "Manufacturing", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Denver, Colorado", "locations" : [ "Denver", "Colorado" ], "timestamp" : "2026-06-16T04:46:38.138", "fingerprint" : "9ac0d62d6ac13f33daeb7ec3b095b265fb6e68aec87972ebc54350d9459f7ec5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/cfm/jobs/5213480008", "externalId" : "5213480008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Denver", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.7392364,-104.9848620" } ], "locationText" : "Denver, Colorado, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "HVAC", "professionalSkills" : [ "Engineering sales support", "Contractor sales support", "Product selection", "System design", "Specification updates", "System layouts", "Pricing", "Submittal review", "Technical support", "Time management" ], "hardSkillsList" : [ "Equipment selection", "Application support" ], "hardSkills" : [ { "name" : "Equipment selection", "level" : "intermediate" }, { "name" : "Application support", "level" : "intermediate" } ], "majorSkills" : "HVAC Equipment, Engineering Sales, Contractor Sales", "majorSkillsList" : [ "HVAC Equipment", "Engineering Sales", "Contractor Sales" ], "coreResponsibilities" : "Provide technical support for sales, Provide technical support for customers, Support HVAC system questions, Support HVAC equipment questions, Manage product and system questions, Assist sales engineers, Interact with consulting engineers, Support engineering sales process, Perform equipment selections, Update specifications, Create system layouts, Manage workload for prompt response, Support contractor sales staff, Price engineered products, Handle special design requests, Generate submittals, Review submittals, Assist with consulting engineer review, Support product application, Support preconstruction phase, Support design phase, Support purchase phase, Support installation phase, Support post-installation phase", "teamCollaboration" : "Sales Engineers; Contractor Sales Staff; Consulting Engineers", "domainKnowledge" : "HVAC Systems; HVAC Equipment", "domainList" : [ "hvac-systems", "hvac-equipment" ], "domainSpecificKnowledge" : [ "HVAC Systems", "HVAC Equipment" ], "documentationSkills" : "Specification updates", "continuousLearning" : "Tuition reimbursement", "specialRequirements" : "Occasional out-of-office work, Customer office visits, Job site visits, Factory training sessions, Sedentary work, Lift files, Bend or stand", "qualificationsBasic" : "Bachelor's degree in engineering, 5+ years HVAC experience", "qualificationsPreferred" : "HVAC Equipment Manufacturer experience, HVAC Equipment Representative experience, Mechanical Consulting Engineer experience, Project Manager experience, Team Leader experience, Estimating & Quotations experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Since 1971, CFM Company has been delivering high-performance HVAC and sheet metal solutions across Colorado and Eastern Wyoming. We represent top-tier manufacturers and support our customers through every stage—from system design and selection to logistics, installation, and beyond. Our team is built on relationships, driven by service, and committed to doing the job right. If you're ready for what's next, we’re excited you found us. At CFM, you’ll be part of a company that combines deep local roots with the backing of a national network—giving you the tools to grow, the freedom to take on new challenges, and the chance to make a lasting impact in the communities we serve. We review every application carefully and appreciate your interest in growing your career with our team. Position: Application Engineer Salary Range: $65,000 – $85,000 per year (based on experience) Job Type: Full-time  Benefits: Paid Time Off for Holidays, Vacation, Personal Days, and Sick Leave  Health Insurance  Dental Insurance  Short Term and Long Term Disability Insurance  Term Life Insurance  401(k) Plan  Tuition Reimbursement *for qualifying classes   SUMMARY: The Application Engineer will provide technical support for CFM Engineering Sales and Contractor Sales as well as providing technical support for CFM Customers. The Application Engineer will be trained to support both HVAC System and HVAC Equipment questions. The Application Engineer must have strong engineering, communications and time management skills to successfully support, communicate and manage multiple product and system questions. KEY ACCOUNTABILITIES AND RESPONSIBILITIES: Engineering Sales Support Application Engineers will provide internal support for engineer sales staff. Assistance shall include working directly with Sales Engineers and interacting with Consulting Engineers who are CFM Company’s engineering customers. Application Engineers shall support the engineering sales process with product and system questions, equipment selections, specification updates, system layouts, and the general assistance necessary to support the engineering sales process. Sharing of work load will be necessary and Application Engineers shall manage this workload to insure prompt and accurate response and proper technical support. Contractor Sales Support Application Engineers will have responsibility to support contractor sales staff in selection, application and pricing of engineered products and special design requests. Application Engineers will assist contractor sales with generating and reviewing submittals for engineered products. When necessary, Application Engineers will assist with the Consulting Engineers review of submittals. Application Engineers will assist contractor sales on technical matters that may require application support (i. e. product application support where Engineering has not clearly addressed all application questions) General Application Support Application Engineers shall actively support the proper application of technologies in any phase of a project including preconstruction, design, purchase and installation, and post-installation.  WORK ENVIRONMENT: This job operates in a clerical office setting. Occasional out-of-office work may include visits to customers’ offices, job site visits, and factory training sessions.  PHYSICAL DEMANDS: This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.   POSITION TYPE/EXPECTED HOURS OF WORK  This is a full-time position. Days and hours of work are Monday through Friday, 7:00 a. m. to 4:00 p.m.   QUALIFICATIONS: Bachelor’s degree in engineering RELEVANT / RELATED WORK EXPERIENCE INCLUDES: HVAC Equipment Manufacturer HVAC Equipment Representative or Wholesale Representative Mechanical Consulting Engineer Project Manager or Team Leader in HVAC Service Estimating & Quotations   Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.", "summaryDescription" : "Application Engineer at CFM Company. Skills: HVAC Equipment, Engineering Sales, Contractor Sales. Provide technical support for sales. Provide technical support for customers", "postedDate" : "2026-06-14T21:29:55.006", "createdAt" : "2026-06-14T21:29:55.006", "lastUpdated" : "2026-06-16T04:46:38.138", "ingestTimestamp" : "2026-06-14T21:29:55.006", "mongoId" : "6a2c7b8974d8ee00a094a10b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Equipment selection", "Application support", "HVAC Equipment", "Engineering Sales", "Contractor Sales", "Engineering sales support", "Contractor sales support", "Product selection", "System design", "Specification updates", "System layouts", "Pricing", "Submittal review", "Technical support", "Time management", "HVAC Systems" ], "skillCount" : 16, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a8f74d8ee00a090c9b3", "title" : "Project Manager, Incident Response", "company" : "ABACUS", "industry" : "Cybersecurity", "salary" : { "min" : 145000.0, "max" : 205000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Project Manager, Incident Response in the US Technology industry, adjusted for a remote work mode and manager experience level." }, "location" : "Remote in US", "locations" : [ "Remote in US" ], "certifications" : [ "PMP certification" ], "timestamp" : "2026-06-15T10:35:48.757", "fingerprint" : "1c88e11e9a6dddc3effeac573435e516572e6903d0011c5dae97ea2497aee0f5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7731438003", "externalId" : "7731438003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Systems engineering, Infrastructure deployment, Infrastructure enhancement", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Client-facing communication", "Expectation management", "Timeline management", "Consultative rapport" ], "hardSkillsList" : [ "Event log analysis", "Syslog analysis", "Monitoring data analysis", "Memory dump analysis", "Troubleshoot issues", "Configure systems", "Test systems", "Implement systems", "Refine systems", "Document systems", "Monitor systems", "Transition systems" ], "softSkillsList" : [ "Leadership", "Persistence", "Calm under pressure" ], "hardSkills" : [ { "name" : "Event log analysis", "level" : "intermediate" }, { "name" : "Syslog analysis", "level" : "intermediate" }, { "name" : "Monitoring data analysis", "level" : "intermediate" }, { "name" : "Memory dump analysis", "level" : "intermediate" }, { "name" : "Troubleshoot issues", "level" : "intermediate" }, { "name" : "Configure systems", "level" : "intermediate" }, { "name" : "Test systems", "level" : "intermediate" }, { "name" : "Implement systems", "level" : "intermediate" }, { "name" : "Refine systems", "level" : "intermediate" }, { "name" : "Document systems", "level" : "intermediate" }, { "name" : "Monitor systems", "level" : "intermediate" }, { "name" : "Transition systems", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Persistence" }, { "name" : "Calm under pressure" } ], "majorSkills" : "Incident response, Project delivery, Client management", "majorSkillsList" : [ "Incident response", "Project delivery", "Client management" ], "coreResponsibilities" : "Coordinate external technical projects, Follow established core processes, Follow project templates, Follow methodologies, Lead Professional Services stand-ups, Review event logs, Review Syslogs, Review monitoring data, Review memory dumps, Troubleshoot issues, Provide security-enhancing solutions, Maintain billable utilization targets, Generate mandatory reports, Update mandatory reports daily, Meet project deadlines, Exceed project deadlines, Keep projects profitable, Measure project success, Leverage cost variance, Leverage schedule variance, Contribute to customer satisfaction, Record change details, Record time worked, Record work notes in ServiceNow, Identify process improvement opportunities, Execute project deliverables, Transition deliverables to stakeholders, Perform approved changes, Communicate project status internally, Communicate project status externally, Provide project follow-ups, Provide requested feedback", "teamCollaboration" : "Cross-functional teams; Client calls; Internal communication; External communication", "projectManagementSkills" : [ "Project management", "Waterfall projects", "Process management", "Methodologies" ], "domainKnowledge" : "Incident response; Technical environments; Containment strategies; Recovery strategies; MFA; Endpoint protection; Systems; Applications; Infrastructures", "domainList" : [ "incident-response", "technical-environments", "containment-strategies", "recovery-strategies", "mfa", "endpoint-protection", "systems", "applications", "infrastructures" ], "domainSpecificKnowledge" : [ "Incident response", "Technical environments", "Containment strategies", "Recovery strategies", "MFA", "Endpoint protection", "Systems", "Applications", "Infrastructures" ], "toolProficiency" : [ "ServiceNow" ], "communicationSkills" : "Client-facing communication; Verbal communication; Writing skills; Professional wording; Grammatically pristine; Clear communication; Effective communication; Persuasive communication; Translate technical to C-Suite; Convey energy; Convey confidence; Convey interest; Convey competence; Convey professionalism; Convey trustworthiness", "documentationSkills" : "Thorough documentation; Status updates", "continuousLearning" : "Online courses", "problemSolvingSkills" : "Troubleshoot issues; Sort through chaos; Make order; Uncover hidden gems; Scale roadblocks; Dodge roadblocks; Blast through roadblocks", "specialRequirements" : "On-call rotation, Work into evenings, Work into weekends, Work into holidays, Minimal travel, Open to travel", "outcomesObjectives" : "Result in progressive change; Result in secure enhancements; Establish ownership of direction; Ensure parties are aligned; Deliver strategic initiatives; Achieve high customer satisfaction scores; Keep projects profitable; Not skimp on quality", "qualificationsBasic" : "5 years of experience delivering IT waterfall projects, Managed projects as assigned PM, Owned client-facing projects, Experience with systems and virtualization, Exposure to enterprise infrastructures, Adaptable approach to working hours, Open to travel when needed", "qualificationsPreferred" : "Four-year degree in relevant field, PMP certification", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Job Summary: As our Incident Response Project Manager, you will be primarily dedicated to external, client-facing projects within our Incident Response team. You will be the driving force behind successful, thorough, and robust project deliverables that result in progressive change and secure enhancements to our client’s technical environments.As the primary face of the team on client calls, you will field questions, establish trust, and set precedent as the go-to person for all incident-related matters. You will be tasked with understanding the current state of an incident, establishing ownership of the overall direction of containment and recovery, and ensuring all parties are aligned with the verticals defined. Constantly in sync with the primary lead engineer leading containment and recovery strategies and delivering agreed-upon strategic initiatives to all parties, you will work as part of a dynamic, flexing team – ready to respond at a moment’s notice mapping into your team's on-call rotation. This position will report directly to our Director of Incident Response PMO. Responsibilities (including, but not limited to): Project Management Coordinates multiple, external technical projects from inception to completion: Follows established core processes, project templates, and methodologies Takes a lead in Professional Services stand-ups review event logs, Syslogs, monitoring data, and memory dumps to troubleshoot issues. Security-enhancing solutions for systems and applications (including MFA and endpoint protection). Metrics Measuring Success Maintains billable utilization targets Ensures all mandatory reports are generated and updated daily Meets or exceeds deadlines for all assigned projects Keeps projects profitable while not skimping on quality Leverages cost variance and schedule variance formulas to measure project success Contributes to the team’s attainment of high customer satisfaction scores on project delivery Records complete change details, time worked entries, and work notes in ServiceNow in real-time Identifies opportunities for process improvement Following Process Follows Entara’s project process to execute project deliverables: configure, test, implement, refine, document, monitor, and transition to appropriate stakeholders. Follows Entara’s Change Management Process to perform approved changes in client environments Communicates internally and (as directed) externally to provide timely information regarding project status, promised follow-ups, and requested feedback on a detailed and professional basis. Skills and Experience: You’re a knowledge seeker. Regardless of method, you have obtained and exposed yourself to knowledge centers that have qualified you to master technical project delivery and the systems engineering required to successfully recover, deploy, and enhance infrastructures. You ideally have a four-year degree in a relevant field and are working towards or have already obtained your PMP certification. You’ve managed projects as the assigned “PM” instead of only having delivered them as an engineer. You enjoy the dynamic of wearing multiple hats and taking the lead on client-facing communication, expectations, and timelines. You’ve owned client-facing projects and have established a consultative rapport resulting in high client satisfaction levels upon project closure. You have at least 5 years of experience delivering IT waterfall projects working with systems and virtualization with exposure to enterprise infrastructures. You keep us true to our word. You have a tried-and-true organizational system to keep yourself (and others) on task while ensuring exceptional quality. You possess a winning combination of superb writing skills and highly refined verbal communication skills. You convey energy, confidence, and genuine interest over a call just as easily as you convey competence, professionalism, and trustworthiness in person. You translate to a C-Suite audience as seamlessly as you “talk tech” with engineers. Your emails are professionally worded, grammatically pristine, with the right pinch of personality. In any medium, you pride yourself in clear, effective, and persuasive communication. You have an approach to working hours that is more adaptable than the traditional \"9-to-5\". As this team responds to business-critical remediation projects, we are looking for an individual who is career-driven and won’t shrink back when work requirements extend into evenings, weekends, and holidays. While travel is minimal, you’re also open to getting on a plane when needed to be present at client sites when a project requires it. On the flip side, your hard work is rewarded with a generous comp plan that grows with the efforts you contribute, a flexible PTO policy, and an equally inspiring team that climbs mountains together. You are ready to be an effective remote worker and have a dedicated, private space for a home office with a private internet connection with at least 50MBPS bandwidth. Public WiFi and shared common spaces do not meet these standards. Desired Personality Traits: A Mythical Character. You aren’t alarmed when someone expects you to be a hero; in fact, you pride yourself on frequently delivering big just when all hope seems lost. Your persistence is notable, and you are a determined soul who insists on turning “We can’t” into “We can” If you meet a roadblock, you’ll try to scale it, dodge it, or blast through it before ever admitting defeat. The Devil is in the Details. You have an angelic ability to sort through chaos and make order. Your eye and attention for details helps you uncover hidden gems, while your thorough documentation and status updates capture and convey every facet of each stone. Corporate Usain Bolt. You’re capable of moving rapidly from task to task without getting rattled. Your desk is clear, your email inbox is empty, your kitchen counters aren’t cluttered, and you never spend 15 minutes tearing around the house in a desperate hunt for your car keys or train pass. You are a lean, mean, well-oiled machine. A Combo Meal. Your style is winningly ambidextrous. While you are known to be a loyal teammate and never falter on your commitment to seeing others thrive, you are not a push-over. You will fight back and advocate for the best marriage of client desires and superb delivery-pushing us along the path towards perfection. If Samwise Gamgee and Monica Geller had a child, it would be you. Emotionally Mature. Through your years of experience, you’ve learned that occasional hiccups are inevitable and now know enough to just keep moving towards the end goal. You’re calm under pressure, encourage respectful dialog, and understand that communication is the balm that can soothe the sting of conflict. The Benefits of Working for Entara, an Abacus Group Company: Exposure to a diverse array of technologies. Internal opportunities for career advancement. Part of a team of experienced professionals that aim to deliver exceptional service Competitive compensation. Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO. Opportunities to further technical education through online courses. Positive, friendly, and supportive office environment.", "summaryDescription" : "Project Manager, Incident Response at ABACUS. Skills: Incident response, Project delivery, Client management. Coordinate external technical projects. Follow established core processes", "postedDate" : "2026-06-14T01:43:32.664", "createdAt" : "2026-06-14T01:43:32.664", "lastUpdated" : "2026-06-15T10:35:48.757", "ingestTimestamp" : "2026-06-14T01:43:32.664", "mongoId" : "6a2c6a8f74d8ee00a090c9b3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 205000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Event log analysis", "Syslog analysis", "Monitoring data analysis", "Memory dump analysis", "Troubleshoot issues", "Configure systems", "Test systems", "Implement systems", "Refine systems", "Document systems", "Monitor systems", "Transition systems", "Leadership", "Persistence", "Calm under pressure", "Incident response", "Project delivery", "Client management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Client-facing communication", "Expectation management", "Timeline management", "Consultative rapport", "Project management", "Waterfall projects", "Methodologies", "Technical environments", "Containment strategies", "Recovery strategies", "MFA", "Endpoint protection", "Systems", "Applications", "Infrastructures", "PMP certification", "ServiceNow" ], "skillCount" : 41, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ce89374d8ee00a0a6b327", "title" : "Incident and Escalation Manager", "company" : "Vapi", "industry" : "Engineering, Product & Design", "salary" : { "min" : 180000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-15T07:14:55.204", "fingerprint" : "60c917ee3c64b5678f66ce6a86c18e0c6ac5a4b02e9a8a6aa640d0caadd520e0", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/vapi/f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7/application", "externalId" : "f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "PagerDuty, Incident.io, Opsgenie", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Incident response", "Escalation management", "Root cause analysis", "Service level agreements", "Customer communication", "Credit process governance", "Metrics reporting", "Partnership building", "Customer RCA", "Post-incident review", "Executive escalation list", "Pattern spotting" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "Incident response", "level" : "intermediate" }, { "name" : "Escalation management", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Service level agreements", "level" : "intermediate" }, { "name" : "Customer communication", "level" : "intermediate" }, { "name" : "Credit process governance", "level" : "intermediate" }, { "name" : "Metrics reporting", "level" : "intermediate" }, { "name" : "Partnership building", "level" : "intermediate" }, { "name" : "Customer RCA", "level" : "intermediate" }, { "name" : "Post-incident review", "level" : "intermediate" }, { "name" : "Executive escalation list", "level" : "intermediate" }, { "name" : "Pattern spotting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Incident management, Escalation management, Program building", "majorSkillsList" : [ "Incident management", "Escalation management", "Program building" ], "coreResponsibilities" : "Define incident criteria, Author severity model, Design live incident process, Write incident process documentation, Build incident commander rotation, Train incident commander rotation, Balance hiring and utilizing resources, Own pager rotation, Command incidents during shifts, Step down pager share, Own rotation operations, Stand up incident tooling, Set up on-call, Build customer communication templates, Govern customer credit process, Approve financial decisions, Stand up metrics, Report monthly metrics, Build standing partnerships, Train go-to-market teams, Train support teams, Train customer success teams, Train engineering teams, Build feedback loop, Shape engineering roadmap, Own customer-facing RCA, Translate engineering root cause, Ship RCA within SLA, Run blameless post-incident review, Drive action items to closure, Close loop with customers, Hold high-severity issues, Run executive escalation list, Keep owner on escalation, Spot patterns across customers, Force patterns into engineering, Force patterns into product, Be single point of contact, Partner with account team, Build cross-functional recovery plan, Keep written handoff, Keep named deputy", "teamCollaboration" : "Partnerships with engineering; Partnerships with support; Partnerships with CTO office; Partnerships with legal; Partnerships with security; Partnerships with comms; Partnerships with carrier operations; Partner with account team", "projectManagementSkills" : [ "Incident program management", "Escalation program management" ], "domainKnowledge" : "Infrastructure company; Telephony company; Platform company; Carrier dependency; Voice AI infrastructure", "domainList" : [ "infrastructure-company", "telephony-company", "platform-company", "carrier-dependency", "voice-ai-infrastructure" ], "domainSpecificKnowledge" : [ "Infrastructure company", "Telephony company", "Platform company", "Carrier dependency", "Voice AI infrastructure" ], "toolProficiency" : [ "PagerDuty", "Incident.io", "Opsgenie", "Slack", "Status page" ], "communicationSkills" : "Customer communication; Executive presentations; Customer RCA", "documentationSkills" : "Write incident process; Write RCA; Build runbook library", "problemSolvingSkills" : "Decision-making; Root cause analysis; Troubleshooting", "specialRequirements" : "On-call rotation, Off-hours shifts", "outcomesObjectives" : "Protect engineering from noise; Ensure consistent response; Protect renewals; Protect engineering focus; Protect executive confidence; Build scalable program; Resolve incidents; Hold relationship; Track action items to closure; Protect revenue", "qualificationsBasic" : "8 to 12 years experience, Incident management experience, Escalation management experience, Technical support escalations experience, Technical program management experience, Building incident program from zero, Owning incident program growth, Standing up incident commander rotation, Calm under pressure, Decision-making with incomplete information, Clear writing under pressure, Comfort with technical depth, Willingness to work rotation", "qualificationsPreferred" : "Experience hiring a team is a plus, Familiarity with telephony is a plus, Familiarity with carrier dynamics is a plus, Familiarity with real-time systems is a plus", "remoteFriendly" : true, "rawDescription" : "Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M Incident and Escalation Manager Why this role exists Vapi runs voice AI infrastructure at tens of millions of minutes a month for enterprise customers who route business-critical traffic through us. When something breaks, it breaks in real time, in front of a customer's own customers, and often through a carrier dependency we don't fully control. Today the response is run by whoever is in the Slack thread. That works once. It does not scale, and it costs us renewals, engineering focus, and executive confidence every time it happens. This is the first dedicated hire for the function, and the job is to build it. You will design the program that runs our incident response, train the people who command incidents, and own the customer relationship through the weeks that follow a serious one. You own the pager and you work part of the rotation yourself, because the fastest way to build a program that works is to run inside it while you build it. You are not the engineer fixing the system. You are the person who builds the system so a trained bench can run it, and who takes a real turn on the pager. Building the program This is the core of the role. - Define what counts as an incident and what does not, with entrance and exit criteria that protect engineering from noise. - Author the severity model with response-time targets per level, so a SEV0 means the same thing Monday morning and Friday night. - Design how a live incident runs: the command structure, the update cadence, the single source of truth, the decision rights, and when the call gets escalated past the commander. Write it down so anyone on rotation runs it the same way. - Build and train the incident commander rotation. Build a realistic balance of hiring and utilizing existing resources across humans and AI to stand up the rotation. - Own the pager and work part of the rotation yourself - personally commanding incidents during your shifts and stepping your share down as the bench matures and proves out. Own how the rotation runs regardless of whose shift it is. - Stand up the incident tooling and on-call setup: paging, escalation policies, incident channels, status page, and the runbook library. - Build customer communication templates for each severity and channel, pre-approved so they are not written from scratch under pressure. - Govern the customer credit process with a clear approval chain, so financial decisions stop happening in ad hoc threads. - Stand up the metrics: resolution time, response velocity, escalation volume, RCA SLA adherence, and revenue protected. Report monthly in terms execs use to make resource decisions. - Build standing partnerships with engineering, support, the office of the CTO, legal, security, comms, and carrier operations before the next critical situation. - Train go-to-market, support, customer success, and engineering on where to bring customer-critical issues and how the function works. - Build a feedback loop so incident and escalation data shapes the engineering roadmap instead of dying in postmortems. After the incident - Own the customer-facing RCA. Translate engineering root cause into plain language that tells the truth and holds the relationship. Ship it within the SLA we commit to. - Run the blameless post-incident review. Drive action items to named owners with dates, and track them to closure instead of letting them die in a doc. - Close the loop with affected customers directly, including the credits or commitments made during the incident. Escalation management - Hold the high-severity customer issues that do not rise to a full incident but threaten a renewal or a relationship. - Run the standing executive escalation list. Keep an owner, a next step, and a date on every item. - Spot patterns across customers that no single team owns, and force them into engineering or product as prioritized work. - Be the single point of contact for a regulated customer or a regulatory inquiry that surfaces weeks after the technical fix. - Partner with the account team on at-risk accounts driven by reliability, and build the cross-functional recovery plan. - Keep a written handoff and a named deputy so escalations stay covered when you are out. What you bring - 8 to 12 years across incident management, escalation management, technical support escalations, or technical program management, ideally at an infrastructure, telephony, or platform company operating at scale. - A track record building an incident and escalation program from zero, or owning a meaningful piece of one through its growth, including standing up an incident commander rotation rather than being the sole responder. Experience hiring a team is a plus. - Hands-on familiarity with incident tooling such as PagerDuty, incident.io http://incident.io, Opsgenie, or equivalent, and the Slack and status-page workflows around them. - Calm under pressure as a learned discipline. Gravitas to direct a response and the willingness to remove a distraction from a call even when it outranks you. - Decision-making with incomplete information, and the judgment to know when to escalate and how to do it without losing time. - Clear writing under pressure. You can produce a clean read of a live situation for a senior leader, and a customer RCA that holds a relationship together. - Comfort with technical depth. You do not need to write the fix, but you need to follow the conversation, ask the right question, and know when an answer does not add up. Familiarity with telephony, carrier dynamics, or real-time systems is a strong plus. - Willingness to work part of the incident commander rotation, including off-hours shifts, especially in the first year.", "summaryDescription" : "Incident and Escalation Manager at Vapi. Skills: Incident management, Escalation management, Program building. Define incident criteria. Author severity model", "createdAt" : "2026-06-14T04:46:08.267", "lastUpdated" : "2026-06-15T07:14:55.204", "ingestTimestamp" : "2026-06-14T04:46:08.267", "mongoId" : "6a2ce89374d8ee00a0a6b327", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 180000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Incident response", "Escalation management", "Root cause analysis", "Service level agreements", "Customer communication", "Credit process governance", "Metrics reporting", "Partnership building", "Customer RCA", "Post-incident review", "Executive escalation list", "Pattern spotting", "Leadership", "Critical thinking", "Incident management", "Program building", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Incident program management", "Escalation program management", "Infrastructure company", "Telephony company", "Platform company", "Carrier dependency", "Voice AI infrastructure", "PagerDuty", "Incident.io", "Opsgenie", "Slack", "Status page" ], "skillCount" : 35, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c664874d8ee00a08fec0b", "title" : "Incident Manager", "company" : "BETSOL", "industry" : "Information Technology And Services", "location" : "Bengaluru, KA, IN", "locations" : [ "Bengaluru", "KA", "IN" ], "certifications" : [ "ITIL Foundation" ], "timestamp" : "2026-06-15T07:04:28.712", "fingerprint" : "e463a1cfe6108873be3d3b64e777f0931992956d5f101513be4949a3fbcbf329", "source" : "smartrecruiters", "applyUrl" : "https://jobs.smartrecruiters.com/BETSOL/744000131952109-incident-manager", "externalId" : "744000131952109", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "ITIL frameworks, problem management, change management, infrastructure, cloud environments, application support." ], "hardSkillsList" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis" ], "softSkillsList" : [ "stakeholder management, communication" ], "hardSkills" : [ { "name" : "Incident Management", "level" : "intermediate" }, { "name" : "IT Service Management", "level" : "intermediate" }, { "name" : "Major Incident Management", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Root Cause Analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "stakeholder management, communication" } ], "majorSkills" : "ITIL, ServiceNow", "majorSkillsList" : [ "ITIL, ServiceNow" ], "coreResponsibilities" : "The Incident Manager is responsible for overseeing the end-to-end Incident Management process, adhering to ITIL guidelines and organizational needs. This role is crucial for ensuring rapid service restoration during disruptions by coordinating various teams and driving incident resolution within defined SLAs, while also leading major incident responses and facilitating communication.", "teamCollaboration" : "Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. Coordination and stakeholder management skills across cross-functional teams are essential.", "toolProficiency" : [ "JIRA" ], "communicationSkills" : "verbal communication; written communication", "documentationSkills" : "incident reports; RCA", "specialRequirements" : "Ability to work in a 24/7 operational environment, adhering to shift schedules as required.", "outcomesObjectives" : "Ensure quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. Ensure continuous service improvement through root cause analysis and process adherence. Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication.", "qualificationsBasic" : "2-5 years of experience in Incident Management or IT Service Management within a 24/7 production support environment. Hands-on experience managing end-to-end Incident Management processes aligned with ITIL practices. Proven experience in handling Major Incident Management (MIM) and leading bridge calls effectively. Experience working with service management tools such as ServiceNow (SNOW), JIRA, and alerting/monitoring tools. Coordination and stakeholder management skills across cross-functional teams. Ability to work under pressure in a high-availability environment and drive quick resolution. Experience in SLA management, ensuring incidents are resolved within agreed timelines. Documentation skills for incident reports, RCA, and communication updates. Excellent verbal and written communication skills.", "qualificationsPreferred" : "ITIL Foundation certification or knowledge of ITIL frameworks. Familiarity with problem management and change management processes. Basic understanding of infrastructure, cloud environments, and application support. Exposure to automation or scripting for incident handling and reporting.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role: You will be responsible for managing the end-to-end Incident Management process in alignment with ITIL guidelines while adapting to organizational requirements. You will play a critical role in ensuring quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. You will also lead major incident management, facilitate effective communication, and ensure continuous service improvement through root cause analysis and process adherence. Responsibilities * Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes. * Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently. * Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes. * Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items. * Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication. * Capture incident timelines and prepare, review, and publish Root Cause Analysis (RCA) reports within defined timelines. * Maintain high standards of service excellence by adhering to incident management best practices. * Work in a 24/7 operational environment, adhering to shift schedules as required. * Utilize service management and alerting tools to monitor, track, and manage incidents effectively. * Perform additional incident management–related tasks as required. Looking For 2–5 years of experience in Incident Management or IT Service Management within a 24/7 production support environment. Mandatory Skills * Strong hands-on experience managing end-to-end Incident Management processes aligned with ITIL practices. * Proven experience in handling Major Incident Management (MIM) and leading bridge calls effectively. * Experience working with service management tools such as ServiceNow (SNOW), JIRA, and alerting/monitoring tools. * Strong coordination and stakeholder management skills across cross-functional teams. * Ability to work under pressure in a high-availability environment and drive quick resolution. * Experience in SLA management, ensuring incidents are resolved within agreed timelines. * Strong documentation skills for incident reports, RCA, and communication updates. * Excellent verbal and written communication skills. Good to Have Skills * ITIL Foundation certification or knowledge of ITIL frameworks. * Familiarity with problem management and change management processes. * Basic understanding of infrastructure, cloud environments, and application support. * Exposure to automation or scripting for incident handling and reporting. ## Qualifications B.E./B.Tech/MCA /BSc (Computer Science) ## Additional Information It would be a 24/7 role", "summaryDescription" : "Incident Manager at BETSOL. Skills: ITIL, ServiceNow. The Incident Manager is responsible for overseeing the end-to-end Incident Management process, adhering to ITIL guidelines and organizational needs. This role is crucial for ensuring rapid service restoration during disruptions by coordinating various teams and driving incident resolution within defined SLAs, while also leading major incident responses and facilitating communication.", "postedDate" : "2026-06-12T17:44:56.000", "createdAt" : "2026-06-14T21:42:44.404", "lastUpdated" : "2026-06-15T07:04:28.712", "ingestTimestamp" : "2026-06-14T21:42:44.404", "mongoId" : "6a2c664874d8ee00a08fec0b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Incident Management", "IT Service Management", "Major Incident Management", "SLA management", "Root Cause Analysis", "stakeholder management, communication", "ITIL, ServiceNow", "ITIL frameworks, problem management, change management, infrastructure, cloud environments, application support.", "ITIL Foundation", "JIRA" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30556ef292fd229cf1f7ce", "title" : "Application Solution Architect", "company" : "Miratech", "industry" : "Information Technology And Services", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Application Solution Architect in the Technology industry in the United States, adjusted for seniority and remote work." }, "location" : "United States, US, United States", "locations" : [ "United States", "US", "United States" ], "timestamp" : "2026-06-16T08:57:36.943", "fingerprint" : "3fe2dd487a4b141df61cc61e9468e7d7e029252ffa28b38e3ea5ccabdb56bb9d", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Miratech1/744000132207059-application-solution-architect", "externalId" : "744000132207059", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "remoteFriendly" : false, "rawDescription" : "Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are seeking an experienced Application Solution Architect to lead the modernization of enterprise applications and customer-facing platforms. The ideal candidate will be responsible for defining and driving modern architecture strategies, guiding technical teams, and working closely with stakeholders to deliver scalable, future-ready solutions. This role requires strong expertise in modern application architecture, cloud technologies, integration patterns, and customer engagement, particularly within telecom and contact center environments. Responsibilities: * Define and drive application modernization strategies for legacy platforms and user experiences. * Design and promote API-first, microservices-first, and event-driven architectures. * Create scalable, maintainable, and secure solution architectures aligned with business objectives. * Provide architectural leadership and technical guidance to Team Leads and engineering teams. * Evaluate existing systems and define modernization roadmaps, migration strategies, and target architectures. * Collaborate with customers, business stakeholders, and delivery teams to align technical solutions with business needs. * Present architectural proposals, negotiate technical approaches, and influence decision-making with challenging stakeholders and clients. * Establish and promote architecture standards, best practices, and governance processes. * Support integration initiatives involving ESB and modern integration platforms where applicable. * Contribute to solution estimations, risk assessments, and technical planning activities. ## Qualifications * Experience in Telecom, Contact Center, Customer Experience, or related industries. * Understanding of large-scale enterprise environments and digital transformation initiatives. * Proven experience as a Solution Architect, Application Architect, or Enterprise Architect. * Strong experience in modernizing enterprise applications and legacy systems. * Deep understanding of: * API-first architecture principles * Microservices architecture * Event-driven and event-based architecture patterns * Modern application architecture patterns and best practices * Experience with cloud platforms and cloud-native design principles. * Cloud certification in AWS, Azure, or Google Cloud (AWS preferred). * Experience with modern frontend and user experience frameworks. * Strong knowledge of system integration patterns and distributed systems. Nice to have: * TOGAF certification. * Experience with Enterprise Service Bus (ESB) platforms and integration architectures. * Experience with contact center technologies and customer engagement platforms. * Experience defining enterprise-wide architecture standards and governance frameworks. ## Additional Information We offer: * Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. * Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. * Work From Anywhere Culture: make the most of the flexibility that comes with remote work. * Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. * Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. * Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. * Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.", "summaryDescription" : "Application Solution Architect at Miratech", "postedDate" : "2026-06-15T13:46:59.000", "createdAt" : "2026-06-15T23:45:12.236", "lastUpdated" : "2026-06-16T08:57:36.943", "ingestTimestamp" : "2026-06-15T23:45:12.236", "mongoId" : "6a30556ef292fd229cf1f7ce", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309695f292fd229c0d510f", "title" : "Solution Architect Microsoft Dynamics 365 CE", "company" : "Orbis Austria Gmbh", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Solution Architect in Technology in Vienna, Austria, adjusted for company size and remote work." }, "location" : "Wien oder remote", "locations" : [ "Wien", "Austria" ], "timestamp" : "2026-06-16T11:39:09.123", "fingerprint" : "7059af182d677439303603ea51a7dfaec8735f0ce7fb7d0e4c5841edcd88f45b", "source" : "join_com", "language" : "de", "applyUrl" : "https://join.com/companies/dailytalents/16275241-solution-architect-microsoft-dynamics-365-ce-oder-wien-oder-remote-oder-vollzeit-und-teilzeit-oder-orbis-austria-gmbh", "externalId" : "16275241", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Wien", "country" : "Austria", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.2083537,16.3725042" }, { "workMode" : "remote" } ], "locationText" : "Wien, Austria", "technicalSkills" : "Microsoft Dynamics", "majorSkills" : "Solution Architecture", "majorSkillsList" : [ "Solution Architecture" ], "domainKnowledge" : "Microsoft Dynamics 365 CE", "domainList" : [ "microsoft-dynamics-365-ce" ], "domainSpecificKnowledge" : [ "Microsoft Dynamics 365 CE" ], "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "summaryDescription" : "Solution Architect Microsoft Dynamics 365 CE at Orbis Austria Gmbh. Skills: Solution Architecture", "createdAt" : "2026-06-16T02:50:53.095", "lastUpdated" : "2026-06-16T11:39:09.123", "ingestTimestamp" : "2026-06-16T02:50:53.095", "mongoId" : "6a309695f292fd229c0d510f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Solution Architecture", "Microsoft Dynamics 365 CE" ], "skillCount" : 2, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2a753674d8ee00a06573a5", "title" : "Staff Enterprise Application Engineer", "company" : "ChargePoint", "salary" : { "min" : 3500000.0, "max" : 5500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Lead Staff Enterprise Application Engineer in the Technology industry in India, adjusted for seniority and remote work." }, "location" : "India - Remote", "locations" : [ "India - Remote" ], "certifications" : [ "Okta Certified Administrator/Consultant", "Workday HCM", "ITIL Foundation", "AWS Cloud Practitioner" ], "timestamp" : "2026-06-14T03:33:37.648", "fingerprint" : "410ffdf738193a120a7edc6e40e7fb715e55cf06949b417fbe97293ae8885a97", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.chargepoint.com/about/opportunities/job/?gh_jid=8574709002", "externalId" : "8574709002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "remote" } ], "locationText" : "India", "experienceMinYears" : 7, "experienceMaxYears" : 9, "experienceLevel" : "Senior", "technicalSkills" : "HRIS, IAM, SSO, SAML, OIDC, SCIM, MFA, REST APIs, OAuth 2.0, Python, JavaScript, Node.js, Bash, ServiceNow, Salesforce, Google Workspace, Microsoft 365, CyberArk, BeyondTrust, Torii, BetterCloud, Zylo, Blissfully", "professionalSkills" : [ "Enterprise application engineering", "IT systems administration", "Identity management", "Workflow automation", "SaaS integration", "API integration", "Vendor management", "Contract renewals", "Least-privilege principles", "Audit requirements", "Team standards", "Best practices", "Technical concepts", "Solution proposals", "Project status" ], "hardSkillsList" : [ "Identity coordination", "SaaS vendor coordination", "Compliance", "Scripting", "API interaction", "Stakeholder management", "Delivery timelines" ], "hardSkills" : [ { "name" : "Identity coordination", "level" : "intermediate" }, { "name" : "SaaS vendor coordination", "level" : "intermediate" }, { "name" : "Compliance", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "API interaction", "level" : "intermediate" }, { "name" : "Stakeholder management", "level" : "intermediate" }, { "name" : "Delivery timelines", "level" : "intermediate" } ], "majorSkills" : "Enterprise SaaS, IAM platforms, Workflow automation", "majorSkillsList" : [ "Enterprise SaaS", "IAM platforms", "Workflow automation" ], "coreResponsibilities" : "Own enterprise SaaS applications, Operate enterprise SaaS applications, Evolve enterprise SaaS applications, Coordinate with SaaS vendors, Manage support tickets, Discuss roadmaps, Manage contract renewals, Ensure compliance, Define team standards, Define best practices, Communicate technical concepts, Present solution proposals, Present project status", "teamCollaboration" : "Cross-functional role; Intersection of IT, HR, Security, Finance, Engineering", "projectManagementSkills" : [ "Manage multiple initiatives", "Manage stakeholders", "Manage delivery timelines" ], "domainKnowledge" : "Enterprise SaaS applications; HRIS platforms; Identity management; Workflow automation; SaaS integration; REST APIs; Webhooks; OAuth 2.0; SAML; OIDC; SCIM; Privileged access management; SaaS spend management; Vendor security assessments; Third-party risk", "domainList" : [ "enterprise-saas-applications", "hris-platforms", "identity-management", "workflow-automation", "saas-integration", "rest-apis", "webhooks", "oauth-2-0", "saml", "oidc", "scim", "privileged-access-management", "saas-spend-management", "vendor-security-assessments", "third-party-risk" ], "domainSpecificKnowledge" : [ "Enterprise SaaS applications", "HRIS platforms", "Identity management", "Workflow automation", "SaaS integration", "REST APIs", "Webhooks", "OAuth 2.0", "SAML", "OIDC", "SCIM", "Privileged access management", "SaaS spend management", "Vendor security assessments", "Third-party risk" ], "toolProficiency" : [ "Okta", "Azure AD", "Entra ID", "Workato", "Zapier", "MuleSoft", "Boomi", "Tray.io", "CyberArk", "BeyondTrust", "Torii", "BetterCloud", "Zylo", "Blissfully", "ServiceNow", "Salesforce" ], "communicationSkills" : "Communicate technical concepts; Present solution proposals; Present project status", "documentationSkills" : "Produce clear documentation", "qualificationsBasic" : "7–9 years enterprise application engineering, Proven expertise administering HRIS platforms, Deep experience with IAM platforms, Hands-on experience with workflow automation, Working knowledge of enterprise SaaS applications, Solid understanding of REST APIs, Proficiency in scripting language, Project management skills, Excellent written communication, Excellent verbal communication", "qualificationsPreferred" : "Experience with ServiceNow, Familiarity with Salesforce administration, Exposure to Google Workspace, Exposure to Microsoft 365 administration, Experience with privileged access management, Knowledge of SaaS spend management platforms, Experience conducting vendor security assessments, Managing DPAs, Managing third-party risk", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality. Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market. At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come. Reports To Senior Manager - Information Security What You Will Be Doing We are seeking a Staff Enterprise Application Engineer to own, operate, and evolve our growing portfolio of enterprise SaaS applications. This is a high-impact, cross-functional role sitting at the intersection of IT, HR, Security, Finance, and Engineering. You will be the subject matter expert across our core enterprise platforms — including HRIS, Identity coordinate with SaaS vendors on support tickets, roadmap discussions, and contract renewals. HRIS ensure compliance with least-privilege principles and audit requirements. Workflow Automation define team standards and best practices. Communicate technical concepts clearly to non-technical stakeholders; present solution proposals and project status to leadership. Required Qualifications 7–9 years of hands-on experience in enterprise application engineering, IT systems administration, or a closely related discipline. Proven expertise administering and integrating HRIS platforms (Workday, BambooHR, HiBob, SAP SuccessFactors, or equivalent) including core HR modules and data integrations. Deep experience with IAM platforms — Okta, Azure AD/Entra ID, or equivalent — including SSO (SAML, OIDC), SCIM provisioning, MFA, and conditional access. Hands-on experience with workflow automation and iPaaS tools such as Workato, Zapier, MuleSoft, Boomi, or Tray.io. Strong working knowledge of a broad range of enterprise SaaS applications across HR, IT, Finance, Collaboration, and Security domains. Solid understanding of REST APIs, webhooks, OAuth 2.0, SAML, OIDC, and SCIM for application integration. Proficiency in at least one scripting language (Python, JavaScript/Node.js, or Bash) for automation and API interaction. Strong project management skills — ability to manage multiple concurrent initiatives, stakeholders, and delivery timelines. Excellent written and verbal communication skills; ability to produce clear documentation and present to senior stakeholders. Nice to Have Experience with ServiceNow — ITSM configuration, workflow development, or application integration. Familiarity with Salesforce administration or integration. Exposure to Google Workspace or Microsoft 365 administration at an enterprise scale. Experience with privileged access management (PAM) tools (CyberArk, BeyondTrust, or similar). Knowledge of SaaS spend management platforms (Torii, BetterCloud, Zylo, or Blissfully). Experience conducting vendor security assessments and managing DPAs and third-party risk. Relevant certifications: Okta Certified Administrator/Consultant, Workday HCM, ITIL Foundation, AWS Cloud Practitioner, or equivalent. Background in high-growth tech, FinTech, or enterprise SaaS companies Location Gurgaon/Remote We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process. If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at accommodations@chargepoint.com. ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.", "summaryDescription" : "Staff Enterprise Application Engineer at ChargePoint. Skills: Enterprise SaaS, IAM platforms, Workflow automation. Own enterprise SaaS applications. Operate enterprise SaaS applications", "postedDate" : "2026-06-12T00:15:11.392", "createdAt" : "2026-06-12T00:15:11.392", "lastUpdated" : "2026-06-14T03:33:37.648", "ingestTimestamp" : "2026-06-12T00:15:11.392", "mongoId" : "6a2a753674d8ee00a06573a5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Identity coordination", "SaaS vendor coordination", "Compliance", "Scripting", "API interaction", "Stakeholder management", "Delivery timelines", "Enterprise SaaS", "IAM platforms", "Workflow automation", "Enterprise application engineering", "IT systems administration", "Identity management", "SaaS integration", "API integration", "Vendor management", "Contract renewals", "Least-privilege principles", "Audit requirements", "Team standards", "Best practices", "Technical concepts", "Solution proposals", "Project status", "Manage multiple initiatives", "Manage stakeholders", "Manage delivery timelines", "Enterprise SaaS applications", "HRIS platforms", "REST APIs", "Webhooks", "OAuth 2.0", "SAML", "OIDC", "SCIM", "Privileged access management", "SaaS spend management", "Vendor security assessments", "Third-party risk", "Okta Certified Administrator/Consultant", "Workday HCM", "ITIL Foundation", "AWS Cloud Practitioner", "Okta", "Azure AD", "Entra ID", "Workato", "Zapier", "MuleSoft", "Boomi", "Tray.io", "CyberArk", "BeyondTrust", "Torii", "BetterCloud", "Zylo", "Blissfully", "ServiceNow", "Salesforce" ], "skillCount" : 59, "jobCategory" : "other", "jobSubcategory" : "7400---it", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a3089aaf292fd229c094821", "title" : "[8NW] Senior SecOps Incident Response Automation Engineer", "company" : "Software Mind", "industry" : "Information Technology And Services", "salary" : { "min" : 3.5E7, "max" : 5.0E7, "currency" : "CRC", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior SecOps Incident Response Automation Engineer in San José, Costa Rica, adjusted for the FinTech industry and senior experience level." }, "location" : "San José, San José Province, CR", "locations" : [ "San José", "San José Province", "CR" ], "timestamp" : "2026-06-16T10:11:45.575", "fingerprint" : "65df1f71ef24fcafefd9c420b9edd4eb5708b68d7f9ce438053fd226a38910ba", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SoftwareMind/744000132277150--8nw-senior-secops-incident-response-automation-engineer-", "externalId" : "744000132277150", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San José", "state" : "San José Province", "country" : "Costa Rica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "9.9327707,-84.0796144" } ], "locationText" : "San José, San José Province, Costa Rica", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SOAR, SIEM, APIs, Python, Panther SIEM", "professionalSkills" : [ "Automation development", "Incident response", "Data retrieval", "Data manipulation", "Data reporting", "Data management", "Data presentation" ], "hardSkillsList" : [ "SOAR automation", "Incident response workflows", "API integrations", "Scripting for automation" ], "softSkillsList" : [ "Negotiation" ], "hardSkills" : [ { "name" : "SOAR automation", "level" : "intermediate" }, { "name" : "Incident response workflows", "level" : "intermediate" }, { "name" : "API integrations", "level" : "intermediate" }, { "name" : "Scripting for automation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Negotiation" } ], "majorSkills" : "Incident Response Automation, SOAR Platform Development, Security Operations", "majorSkillsList" : [ "Incident Response Automation", "SOAR Platform Development", "Security Operations" ], "coreResponsibilities" : "Build SOAR automated response platform, Maintain SOAR automated response platform, Support AI-enabled response, Route escalations to personnel, Build automated SOC response tools, Build automation programs, Build incident response workflows, Perform Security team tasks, Support on-call response team, Respond to security incidents", "teamCollaboration" : "Technical stakeholders; Non-technical stakeholders", "domainKnowledge" : "Fintech industry; Regulated industry environment; SOC response; SIEM; SOAR; APIs; AI/LLM response automation; DLP design; DLP tuning", "domainList" : [ "fintech-industry", "regulated-industry-environment", "soc-response", "siem", "soar", "apis", "ai-llm-response-automation", "dlp-design", "dlp-tuning" ], "domainSpecificKnowledge" : [ "Fintech industry", "Regulated industry environment", "SOC response", "SIEM", "SOAR", "APIs", "AI/LLM response automation", "DLP design", "DLP tuning" ], "toolProficiency" : [ "Torq", "Tines", "Google Sheets", "Excel" ], "communicationSkills" : "English fluency; Effective communication", "continuousLearning" : "Desire to learn AI/LLM", "problemSolvingSkills" : "Identify problems; Assess problems; Tackle problems", "specialRequirements" : "On-call response team support, Occasional off-hours support", "qualificationsBasic" : "Excellent English fluency/proficiency, SOC response experience, Experience in a fintech industry, Experience in a highly regulated industry, Experience working in a lean team, Experience working in a fast-paced technical environment, Experience designing SIEM findings, Experience implementing SIEM findings, Experience tuning SIEM findings, Experience designing SOAR findings, Experience implementing SOAR findings, Experience tuning SOAR findings, Experience configuring advanced automations, Experience with APIs, Understanding of APIs, API integrations experience, Ability to set up API connections, Using APIs to access/retrieve data, Experience with scripting for automation, Experience in data management, Experience in data manipulation, Experience in data presentation", "qualificationsPreferred" : "Python for scripting experience, AI/LLM response automation experience, DLP design experience, DLP tuning experience, Panther SIEM experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work! Overview Software Mind is seeking qualified candidates located in Latam to fill the role of Sr. SecOps Incident Response Automation Engineer. In addition to a competitive salary rate and a positive work environment, committed to delivering high-quality technology solutions, we also offer: * Flexible schedules * An authentic work-life balance * Payment in US Dollars About the role: Our client develops digital experiences and platforms that provide consumers with information about financial services and financial products, to help them make the best financial decisions for their unique needs. We are looking for a Senior SecOps Incident Response Automation Engineer to support the client's new, greenfield projects, and build an incident response automation program using Torq (or similar SOAR tools), manage escalations, build incident response workflows, write playbooks, and automate a wide range of manual processes. The role is part of a new team and program being built from the ground up. The role provides plenty of autonomy, and the client is looking for someone who is a high driver who is biased to take action and able to identify, assess, and tackle problems that are sometimes ambiguous. They are looking for a proactive individual with great communication skills who enjoys taking on ownership of tasks and challenges. ## Qualifications Role Responsibilities: * Help build and maintain a new SOAR automated response platform using Torq, that supports AI-enabled response and escalations to be routed to on-call personnel at appropriate times. * Build automated SOC response tools, automation programs, incident response workflows, etc. * Perform various Security team tasks as needed. * Be available to support the on-call response team, occasionally on an “as needed” basis during off-hours to respond to potential security incidents. Required Skills & Qualities: * Communication and Negotiation - excellent English fluency/proficiency is required, and candidates must be able to communicate effectively to technical and non-technical stakeholders. * SOC response experience (ideally with experience in a fintech industry or another highly regulated industry environment) * Experience working as part of a lean team in a fast-paced technical environment or organization. * Experience designing, implementing, and tuning SIEM and SOAR findings, including experience configuring advanced automations with cutting-edge tools like Torq, Tines, or similar. * Experience in data retrieval, data manipulation, and data reporting, including the following skills: * Experience working with APIs (at a minimum, having a strong understanding of APIs, API integrations, the ability to set up API connections, and using APIs to access/retrieve data). * Experience with scripting for automation * Experience in data management, manipulation, and presentation (using data in Google Sheets, Excel, and databases). Control work areas: * 90% SOC/SIEM/SOAR automation development * 5% Join the on-call response team * 5% Other ## Additional Information Nice to have: * Experience using Python for scripting * Experience with AI/LLM response automation within the area of SOC response, or at minimum, a desire and willingness to learn * Experience with DLP design and tuning * Experience with Panther SIEM", "summaryDescription" : "[8NW] Senior SecOps Incident Response Automation Engineer at Software Mind. Skills: Incident Response Automation, SOAR Platform Development, Security Operations. Build SOAR automated response platform. Maintain SOAR automated response platform", "postedDate" : "2026-06-15T19:59:33.000", "createdAt" : "2026-06-16T01:45:15.499", "lastUpdated" : "2026-06-16T10:11:45.575", "ingestTimestamp" : "2026-06-16T01:45:15.499", "mongoId" : "6a3089aaf292fd229c094821", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "SOAR automation", "Incident response workflows", "API integrations", "Scripting for automation", "Negotiation", "Incident Response Automation", "SOAR Platform Development", "Security Operations", "Automation development", "Incident response", "Data retrieval", "Data manipulation", "Data reporting", "Data management", "Data presentation", "Fintech industry", "Regulated industry environment", "SOC response", "SIEM", "SOAR", "APIs", "AI/LLM response automation", "DLP design", "DLP tuning", "Torq", "Tines", "Google Sheets", "Excel" ], "skillCount" : 28, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3060ccf292fd229cf93a10", "title" : "[8NW] Senior SecOps Incident Response Automation Engineer", "company" : "Software Mind", "industry" : "Information Technology And Services", "salary" : { "min" : 3.25E7, "max" : 4.55E7, "currency" : "CRC", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior SecOps Incident Response Automation Engineer in San José, Costa Rica, adjusted for the FinTech industry and senior experience level." }, "location" : "San José, San José Province, CR", "locations" : [ "San José", "San José Province", "CR" ], "timestamp" : "2026-06-16T13:03:37.150", "fingerprint" : "76d028ed9af96dea94a9ff7e0eb7d88b281ee92b2753cad916513ae94d7f099c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SoftwareMind/744000132277150--8nw-senior-secops-incident-response-automation-engineer-", "externalId" : "744000132277150", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San José", "state" : "San José Province", "country" : "Costa Rica", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "9.9327707,-84.0796144" } ], "locationText" : "San José, San José Province, Costa Rica", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SOAR, SIEM, APIs, Python, Panther SIEM", "professionalSkills" : [ "Automation development", "Incident response", "Data retrieval", "Data manipulation", "Data reporting", "Data management", "Data presentation" ], "hardSkillsList" : [ "Scripting for automation", "API integrations" ], "softSkillsList" : [ "Negotiation" ], "hardSkills" : [ { "name" : "Scripting for automation", "level" : "intermediate" }, { "name" : "API integrations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Negotiation" } ], "majorSkills" : "Incident Response Automation, SOAR Platform Development, SIEM Tuning", "majorSkillsList" : [ "Incident Response Automation", "SOAR Platform Development", "SIEM Tuning" ], "coreResponsibilities" : "Build SOAR automated response platform, Maintain SOAR automated response platform, Support AI-enabled response, Route escalations to on-call personnel, Build automated SOC response tools, Build automation programs, Build incident response workflows, Perform Security team tasks, Support on-call response team, Respond to security incidents", "teamCollaboration" : "Technical stakeholders; Non-technical stakeholders", "domainKnowledge" : "Fintech industry; Regulated industry environment", "domainList" : [ "fintech-industry", "regulated-industry-environment" ], "domainSpecificKnowledge" : [ "Fintech industry", "Regulated industry environment" ], "toolProficiency" : [ "Torq", "Tines", "Google Sheets", "Excel" ], "communicationSkills" : "English fluency", "problemSolvingSkills" : "Identify problems; Assess problems; Tackle problems", "specialRequirements" : "On-call response team support, Off-hours support", "qualificationsBasic" : "Excellent English fluency/proficiency, SOC response experience, Experience in a fintech industry, Experience in a highly regulated industry, Experience working in a lean team, Experience working in a fast-paced technical environment, Experience designing SIEM findings, Experience implementing SIEM findings, Experience tuning SIEM findings, Experience designing SOAR findings, Experience implementing SOAR findings, Experience tuning SOAR findings, Experience configuring advanced automations, Experience with APIs, Understanding of APIs, API integrations experience, Ability to set up API connections, Using APIs to access/retrieve data, Experience with scripting for automation, Experience in data management, Experience in data manipulation, Experience in data presentation, Experience using data in Google Sheets, Experience using data in Excel, Experience using data in databases", "qualificationsPreferred" : "Experience using Python for scripting, Experience with AI/LLM response automation, Desire and willingness to learn AI/LLM, Experience with DLP design, Experience with DLP tuning, Experience with Panther SIEM", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work! Overview Software Mind is seeking qualified candidates located in Latam to fill the role of Sr. SecOps Incident Response Automation Engineer. In addition to a competitive salary rate and a positive work environment, committed to delivering high-quality technology solutions, we also offer: * Flexible schedules * An authentic work-life balance * Payment in US Dollars About the role: Our client develops digital experiences and platforms that provide consumers with information about financial services and financial products, to help them make the best financial decisions for their unique needs. We are looking for a Senior SecOps Incident Response Automation Engineer to support the client's new, greenfield projects, and build an incident response automation program using Torq (or similar SOAR tools), manage escalations, build incident response workflows, write playbooks, and automate a wide range of manual processes. The role is part of a new team and program being built from the ground up. The role provides plenty of autonomy, and the client is looking for someone who is a high driver who is biased to take action and able to identify, assess, and tackle problems that are sometimes ambiguous. They are looking for a proactive individual with great communication skills who enjoys taking on ownership of tasks and challenges. ## Qualifications Role Responsibilities: * Help build and maintain a new SOAR automated response platform using Torq, that supports AI-enabled response and escalations to be routed to on-call personnel at appropriate times. * Build automated SOC response tools, automation programs, incident response workflows, etc. * Perform various Security team tasks as needed. * Be available to support the on-call response team, occasionally on an “as needed” basis during off-hours to respond to potential security incidents. Required Skills & Qualities: * Communication and Negotiation - excellent English fluency/proficiency is required, and candidates must be able to communicate effectively to technical and non-technical stakeholders. * SOC response experience (ideally with experience in a fintech industry or another highly regulated industry environment) * Experience working as part of a lean team in a fast-paced technical environment or organization. * Experience designing, implementing, and tuning SIEM and SOAR findings, including experience configuring advanced automations with cutting-edge tools like Torq, Tines, or similar. * Experience in data retrieval, data manipulation, and data reporting, including the following skills: * Experience working with APIs (at a minimum, having a strong understanding of APIs, API integrations, the ability to set up API connections, and using APIs to access/retrieve data). * Experience with scripting for automation * Experience in data management, manipulation, and presentation (using data in Google Sheets, Excel, and databases). Control work areas: * 90% SOC/SIEM/SOAR automation development * 5% Join the on-call response team * 5% Other ## Additional Information Nice to have: * Experience using Python for scripting * Experience with AI/LLM response automation within the area of SOC response, or at minimum, a desire and willingness to learn * Experience with DLP design and tuning * Experience with Panther SIEM", "summaryDescription" : "[8NW] Senior SecOps Incident Response Automation Engineer at Software Mind. Skills: Incident Response Automation, SOAR Platform Development, SIEM Tuning. Build SOAR automated response platform. Maintain SOAR automated response platform", "postedDate" : "2026-06-15T19:59:33.000", "createdAt" : "2026-06-16T00:16:53.445", "lastUpdated" : "2026-06-16T13:03:37.150", "ingestTimestamp" : "2026-06-16T00:16:53.445", "mongoId" : "6a3060ccf292fd229cf93a10", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Scripting for automation", "API integrations", "Negotiation", "Incident Response Automation", "SOAR Platform Development", "SIEM Tuning", "Automation development", "Incident response", "Data retrieval", "Data manipulation", "Data reporting", "Data management", "Data presentation", "Fintech industry", "Regulated industry environment", "Torq", "Tines", "Google Sheets", "Excel" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca42374d8ee00a09b01ce", "title" : "Data Engineer - Azure & Microsoft Fabric", "company" : "Quisitive", "industry" : "Consulting", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Data Engineer in the United States, adjusted for the technology industry and a major metropolitan area." }, "location" : "AI & Cloud Solutions - Delivery Services", "locations" : [ "AI & Cloud Solutions - Delivery Services" ], "timestamp" : "2026-06-16T02:35:33.442", "fingerprint" : "a8599a0189cb774617d32b4148a9dedd4dc6418d618846810d137c08e6453d2e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/quisitivejobs/jobs/8003713", "externalId" : "8003713", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "hybrid" } ], "locationText" : "United States", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Azure, Microsoft Fabric, Spark, PySpark, Scala, Bicep, ARM templates, Terraform, Azure DevOps, SQL, NoSQL, Python", "professionalSkills" : [ "Automation", "Data processing", "Infrastructure provisioning", "Deployment automation", "Platform support", "Data security" ], "hardSkillsList" : [ "Data pipeline development", "Data ingestion", "ETL", "ELT", "Big data processing", "CI/CD implementation", "Infrastructure management", "RBAC permissions" ], "hardSkills" : [ { "name" : "Data pipeline development", "level" : "intermediate" }, { "name" : "Data ingestion", "level" : "intermediate" }, { "name" : "ETL", "level" : "intermediate" }, { "name" : "ELT", "level" : "intermediate" }, { "name" : "Big data processing", "level" : "intermediate" }, { "name" : "CI/CD implementation", "level" : "intermediate" }, { "name" : "Infrastructure management", "level" : "intermediate" }, { "name" : "RBAC permissions", "level" : "intermediate" } ], "majorSkills" : "Azure Databricks, Azure Data Factory, Azure Synapse Analytics, Microsoft Fabric", "majorSkillsList" : [ "Azure Databricks", "Azure Data Factory", "Azure Synapse Analytics", "Microsoft Fabric" ], "coreResponsibilities" : "Design data pipelines, Develop data pipelines, Build data ingestion pipelines, Build data transformation pipelines, Develop Azure Databricks jobs, Optimize data processing jobs, Manage Databricks workspaces, Manage Databricks clusters, Tune Databricks configurations, Troubleshoot Databricks jobs, Automate infrastructure provisioning, Automate deployments, Provision Azure data platform resources, Manage Azure data platform resources, Implement Azure DevOps CI/CD pipelines, Maintain Azure DevOps CI/CD pipelines, Deploy data pipelines, Deploy infrastructure changes, Support Modern Data Platform operations, Monitor platform stability, Maintain platform stability, Resolve connectivity issues, Resolve networking issues, Ensure Azure RBAC permissions, Ensure data security measures, Align solutions with Azure best practices, Follow Quisitive standards, Meet business requirements", "teamCollaboration" : "Work with data architects; Work with BI developers; Work with cloud engineers; Work with client stakeholders", "domainKnowledge" : "Cloud transformation; Enterprise data strategy; Agentic AI; Cloud networking; Azure RBAC; Data security", "domainList" : [ "cloud-transformation", "enterprise-data-strategy", "agentic-ai", "cloud-networking", "azure-rbac", "data-security" ], "domainSpecificKnowledge" : [ "Cloud transformation", "Enterprise data strategy", "Agentic AI", "Cloud networking", "Azure RBAC", "Data security" ], "toolProficiency" : [ "Azure Databricks", "Azure Data Factory", "Azure Synapse", "Azure DevOps", "Bicep", "Spark" ], "communicationSkills" : "Client communication", "innovationCreativity" : "Innovate; Solve complex problems; Build solutions", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Build measurable impact solutions", "qualificationsBasic" : "3+ years data engineering experience, Hands-on Azure experience, Data ingestion experience, ETL/ELT pipeline development experience, Big data processing experience, Azure Databricks proficiency, Azure Data Factory proficiency, Azure Synapse Analytics proficiency, SQL/NoSQL technologies proficiency, Azure DevOps experience, CI/CD experience, Automated releases experience, Infrastructure-as-code experience, Bicep/ARM/Terraform experience, Python/Scala programming skills, SQL programming skills, Microsoft Fabric familiarity, Azure fundamentals familiarity, Excellent problem-solving skills, Effective communication skills", "qualificationsPreferred" : "Agentic AI experience, Cloud transformation experience, Enterprise data strategy experience, Cybersecurity experience, Microsoft partner experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "As one of Microsoft’s most recognized global partners, Quisitive sits at the forefront of cloud transformation, enterprise data strategy, cybersecurity, and the emerging frontier of agentic AI. Here, consultants and technologists operate on the edge of innovation—supported by a culture that values craftsmanship, open collaboration, and technical expertise. If you’re looking for a place where you can innovate, solve complex problems, and build solutions that make a measurable impact, join us. As a Data Engineer, you will design, build, and maintain scalable data pipelines and platform solutions on Microsoft Azure. Working hands-on with services like Azure Databricks, Azure Synapse, and Microsoft Fabric, you’ll deliver robust data processing and ensure a stable, secure cloud environment that empowers analytics. The ideal candidate is a proficient Azure data engineer with a knack for automation and a collaborative mindset. This is a hybrid position and can be located in the contiguous United States. Eastern or Central time zones preferred Key Responsibilities: Design & Develop Data Pipelines: Build end-to-end data ingestion and transformation pipelines using Azure tools (e.g., Azure Data Factory, Synapse Pipelines). Ensure pipelines are efficient, reliable, and ready for continuous integration. Azure Databricks Development & Administration: Use Azure Databricks (Spark) to develop and optimize data processing jobs (PySpark/Scala) for large datasets. Manage Databricks workspaces and clusters, tuning configurations and troubleshooting jobs to maintain performance and cost-efficiency. Automate Infrastructure & Deployments: Use Infrastructure-as-Code (Bicep) to provision and manage Azure data platform resources across environments. Implement and maintain Azure DevOps CI/CD pipelines (build & release) for automated deployment of data pipelines and infrastructure changes. Modern Data Platform Support: Support the day-to-day operations of the Azure Modern Data Platform. Monitor and maintain platform stability (storage, compute), assist in resolving connectivity or networking issues, and ensure proper Azure RBAC permissions and data security measures are in place. Collaboration & Best Practices: Work closely with data architects, BI developers, cloud engineers, and client stakeholders. Ensure solutions align with Azure best practices, follow Quisitive standards, and meet business requirements. Required Experience: 3+ years of hands-on experience in data engineering with Microsoft Azure (data ingestion, ETL/ELT pipeline development, big data processing). Proficiency in Azure data services such as Azure Databricks, Azure Data Factory, Azure Synapse Analytics, and related SQL/NoSQL technologies. Experience using Azure DevOps (Repos & Pipelines) for CI/CD: managing code, building deployment pipelines, and automating releases. Practical experience with infrastructure-as-code (Bicep, ARM templates or Terraform) for deploying and managing Azure resources and environments. Strong programming skills in Python/Scala (for Spark jobs) and SQL (for data transformations). Familiarity with Microsoft Fabric and Azure fundamentals (cloud networking, security/permissions, monitoring) to support stable operations. Excellent problem-solving skills and effective communication when working with technical teams and clients. US Citizens and Green Card holders are encouraged to apply. We are unable to offer sponsorship at this time. About Quisitive With significant growth since 2016, Quisitive is rapidly progressing our vision of becoming the leading global Microsoft partner as we continue to expand across the United States, Canada and India. With a diversified delivery model that includes both nearshore and offshore capabilities, our team of Microsoft experts delivers cloud solutions, artificial intelligence and business applications that transform our clients’ businesses and achieve remarkable business outcomes.", "summaryDescription" : "Data Engineer - Azure & Microsoft Fabric at Quisitive. Skills: Azure Databricks, Azure Data Factory, Azure Synapse Analytics, Microsoft Fabric. Design data pipelines. Develop data pipelines", "postedDate" : "2026-06-14T20:11:06.543", "createdAt" : "2026-06-14T20:11:06.543", "lastUpdated" : "2026-06-16T02:35:33.442", "ingestTimestamp" : "2026-06-14T20:11:06.543", "mongoId" : "6a2ca42374d8ee00a09b01ce", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data pipeline development", "Data ingestion", "ETL", "ELT", "Big data processing", "CI/CD implementation", "Infrastructure management", "RBAC permissions", "Azure Databricks", "Azure Data Factory", "Azure Synapse Analytics", "Microsoft Fabric", "Automation", "Data processing", "Infrastructure provisioning", "Deployment automation", "Platform support", "Data security", "Cloud transformation", "Enterprise data strategy", "Agentic AI", "Cloud networking", "Azure RBAC", "Azure Synapse", "Azure DevOps", "Bicep", "Spark" ], "skillCount" : 27, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c764874d8ee00a093996d", "title" : "Director, Client Success - Microsoft", "company" : "TELUS Digital", "industry" : "Commercial", "salary" : { "min" : 132000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Remote, US", "locations" : [ "Remote, US", "Charlottesville, VA", "Boston, MA", "Durham, NC", "Columbus, OH" ], "timestamp" : "2026-06-15T05:20:22.564", "fingerprint" : "0d0f734bbc8c823ef544b74d07c6c22aa7108ecb06724ae2a99187a00936f3eb", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/telus-digital/03fca31b-53d7-4ac9-b348-accf1b325bb3/application", "externalId" : "03fca31b-53d7-4ac9-b348-accf1b325bb3", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI, Azure, Copilot, Machine learning", "professionalSkills" : [ "Account management", "Business development", "Pipeline development", "Solution concepts", "Commercial instinct", "Data requirements translation", "Client-facing mindset", "Commercial execution" ], "hardSkillsList" : [ "Data collection", "Data annotation", "Data validation", "AI model development", "AI model evaluation", "Dataset creation", "Dataset tuning", "Dataset evaluation", "Multimodal datasets", "Large language models", "Computer vision models", "Audio AI systems", "Search evaluation", "Ad evaluation", "Geo-location data verification", "Data quality frameworks" ], "softSkillsList" : [ "Executive presence", "Communication skills" ], "hardSkills" : [ { "name" : "Data collection", "level" : "intermediate" }, { "name" : "Data annotation", "level" : "intermediate" }, { "name" : "Data validation", "level" : "intermediate" }, { "name" : "AI model development", "level" : "intermediate" }, { "name" : "AI model evaluation", "level" : "intermediate" }, { "name" : "Dataset creation", "level" : "intermediate" }, { "name" : "Dataset tuning", "level" : "intermediate" }, { "name" : "Dataset evaluation", "level" : "intermediate" }, { "name" : "Multimodal datasets", "level" : "intermediate" }, { "name" : "Large language models", "level" : "intermediate" }, { "name" : "Computer vision models", "level" : "intermediate" }, { "name" : "Audio AI systems", "level" : "intermediate" }, { "name" : "Search evaluation", "level" : "intermediate" }, { "name" : "Ad evaluation", "level" : "intermediate" }, { "name" : "Geo-location data verification", "level" : "intermediate" }, { "name" : "Data quality frameworks", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Executive presence" }, { "name" : "Communication skills" } ], "majorSkills" : "Client Success, Revenue generation, Account expansion, AI solutions", "majorSkillsList" : [ "Client Success", "Revenue generation", "Account expansion", "AI solutions" ], "coreResponsibilities" : "Drive net-new revenue growth, Drive white space development, Drive strategic expansion, Identify untapped opportunities, Translate data requirements, Develop customized solutions, Open new buyer relationships, Expand footprint new teams, Expand footprint workstreams, Map Microsoft organization, Identify business units, Identify AI initiatives, Identify buyer targets, Develop outreach strategies, Develop pipeline strategies, Penetrate new buying centers, Design solution concepts, Pitch solution concepts, Design prototype projects, Pitch prototype projects, Open commercial relationships, Advance commercial relationships, Convert conversations pilots, Convert conversations engagements, Develop engagement strategies, Understand regulatory landscape, Create engagement hooks, Maintain pipeline hygiene, Maintain forecast accuracy, Maintain account health reporting, Structure prototype engagements, Structure custom proposals", "teamCollaboration" : "Cross-functionally with Delivery; Cross-functionally with Solutions Architecture; Cross-functionally with Finance; Cross-functionally with Legal", "projectManagementSkills" : [ "Pipeline hygiene", "Forecast accuracy", "Account health reporting" ], "domainKnowledge" : "Generative AI; Large language models; Responsible AI; AI development; Azure AI Services; Microsoft Copilot; Microsoft Research AI; Data collection services; Data annotation services; Data validation services; AI Community; Multimodal datasets; Text data; Audio data; Video data; Image data; Geo data; 3D data; Image labeling; Video labeling; Audio labeling; Text labeling; 3D sensor fusion; Data annotation; Data validation; LLM training; Computer vision models; Audio AI systems; Agentic AI pipelines", "domainList" : [ "generative-ai", "large-language-models", "responsible-ai", "ai-development", "azure-ai-services", "microsoft-copilot", "microsoft-research-ai", "data-collection-services", "data-annotation-services", "data-validation-services", "ai-community", "multimodal-datasets", "text-data", "audio-data", "video-data", "image-data", "geo-data", "3d-data", "image-labeling", "video-labeling", "audio-labeling", "text-labeling", "3d-sensor-fusion", "data-annotation", "data-validation", "llm-training", "computer-vision-models", "audio-ai-systems", "agentic-ai-pipelines" ], "domainSpecificKnowledge" : [ "Generative AI", "Large language models", "Responsible AI", "AI development", "Azure AI Services", "Microsoft Copilot", "Microsoft Research AI", "Data collection services", "Data annotation services", "Data validation services", "AI Community", "Multimodal datasets", "Text data", "Audio data", "Video data", "Image data", "Geo data", "3D data", "Image labeling", "Video labeling", "Audio labeling", "Text labeling", "3D sensor fusion", "Data annotation", "Data validation", "LLM training", "Computer vision models", "Audio AI systems", "Agentic AI pipelines" ], "toolProficiency" : [ "Salesforce" ], "communicationSkills" : "Executive presentations; Client presentations", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Drive net-new revenue growth; Expand footprint new teams; Expand footprint workstreams", "qualificationsBasic" : "7+ years enterprise sales, 3+ years Data Collection experience, 3+ years Data Annotation experience, 3+ years Data Validation experience, Demonstrated track record new business development, Demonstrated track record white space conversion", "qualificationsPreferred" : "Experience selling to Microsoft, Familiarity Microsoft organizational structure, Familiarity Microsoft buying processes", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "WHO WE ARE Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. LOCATION & FLEXIBILITY This role can operate remotely within the US (we are prioritizing candidates based on the US West Coast) OR be based out of one of our major US office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA. THE OPPORTUNITY As Director, Client Success for our Microsoft client account, you will serve as the primary commercial owner responsible for driving net-new revenue growth, white space development, and strategic expansion across one of our most valuable and complex client partnerships. This role will focus on account expansion, identifying and converting untapped opportunities within Microsoft, spanning their AI, Azure, Copilot, and broader machine learning teams. You will bring a sharp commercial instinct and proactive ability to translate Microsoft’s complex, large-scale data requirements into compelling, customized solutions that open new buyer relationships and expand our footprint into new teams and workstreams. Our service offerings span the breadth of what modern AI development demands. On the Generative AI https://www.telusdigital.com/solutions/data-for-ai-training/generative-ai side, we partner with clients to build human-aligned datasets for fine-tuning and evaluating large language models, supporting workflows including Supervised Fine-Tuning (SFT), Reinforcement Learning from Human Feedback (RLHF), red teaming, and bespoke dataset creation across more than 20 domains and 100 languages. For data collection https://www.telusdigital.com/solutions/data-for-ai-training/data-collection-services, we leverage a global AI Community of over one million contributors to deliver fully managed, multimodal datasets spanning text, audio, video, image, geo, and 3D data at any scale and complexity. Our data annotation https://www.telusdigital.com/solutions/data-for-ai-training/data-annotation-services capabilities transform raw, ambiguous data into contextually enriched training assets through advanced labeling services covering image and video, audio, text, and 3D sensor fusion. We also provide rigorous data validation https://www.telusdigital.com/solutions/data-for-ai-training/data-validation-services services, ensuring datasets are accurate, relevant, and production-ready through offerings such as search evaluation, ad evaluation, geo-location data verification, and machine translation quality assessment. Rounding out our portfolio, we offer a library of off-the-shelf datasets https://www.telusdigital.com/solutions/data-for-ai-training/off-the-shelf-data purpose-built for training and evaluating LLMs, computer vision models, and audio AI systems, providing clients with accessible, cost-effective solutions ready for immediate integration. The ideal candidate will bring both technical fluency and a sharp client-facing mindset, with the ability to translate Microsoft's complex, large-scale data requirements into scalable, high-quality solutions that deliver measurable outcomes across their AI development initiatives. RESPONSIBILITIES White Space Development & New Business - Proactively map the Microsoft organization to identify untapped business units, emerging AI initiatives, and net-new buyer targets across Azure AI Services, Microsoft Copilot, Microsoft Research AI, and adjacent teams. - Develop and execute targeted outreach and pipeline development strategies to penetrate new buying centers within Microsoft that are not yet engaged with TELUS Digital. - Design and pitch custom solution concepts and prototype projects tailored to the specific data challenges and AI development priorities of new target buyers while using these as entry points to open and advance new commercial relationships. - Convert exploratory conversations into scoped pilots and prototype engagements that demonstrate value quickly and establish the foundation for larger, ongoing workstreams. - Build and maintain a robust pipeline of new logo opportunities within Microsoft, with clear stage progression and close plans. Client Account Ownership - Serve as the single-threaded commercial owner of the Microsoft account, responsible for retention, expansion, and net-new workstream growth across Microsoft’s AI and ML business units. - Build and maintain trusted relationships with AI, data science, product, and operations leaders with a particular focus on continuously expanding the network of buyers and influencers beyond existing contacts. - Lead strategic planning sessions and executive conversations that connect TELUS Digital’s capabilities to Microsoft’s evolving AI roadmap, surfacing new areas where bespoke solutions can deliver measurable impact. - Manage long-cycle renewals, expansions, and new statement-of-work negotiations across multiple business units and seniority levels. - Act as Microsoft’s internal advocate, surfacing insights that shape delivery execution, tooling priorities, and research investments. Data & AI Solutioning - Develop deep expertise across TELUS Digital’s Data for Generative AI, Data Collection, Data Annotation, Data Validation, and Off-the-Shelf Datasets capabilities, including text, image, video, audio, and sensor data labeling, agentic AI workflows, and responsible AI practices. - Lead the design of custom solution concepts and prototype project proposals for new and existing buyers, working closely with Solutions Architecture to ensure technical credibility and commercial viability. - Engage new target buyers with a consultative, insight-led approach while bringing a point of view on their data challenges before they have fully defined their requirements. - Stay ahead of industry trends in AI training data, including emerging labeling methodologies, quality assurance frameworks, and the evolving regulatory landscape around responsible AI, and use those insights to create timely, relevant hooks for new buyer engagement. Forecasting & Operations - Maintain rigorous pipeline hygiene, forecast accuracy, and account health reporting using Salesforce, with clear visibility into both existing account revenue and net-new opportunity development. - Collaborate cross-functionally with Delivery, Solutions Architecture, Finance, and Legal to structure prototype engagements and custom proposals that are both technically sound and commercially executable. Competencies - 7+ years of enterprise sales or strategic account management experience, with a demonstrated track record of new business development and white space conversion, not just account maintenance, within large, matrixed technology companies. - Experience selling to or within Microsoft is strongly preferred; familiarity with Microsoft’s organizational structure and buying processes is a meaningful advantage. - 3+ years of experience in Data Collection, Annotation, and/or Validation services, or adjacent AI/ML data services. - Proven ability to develop and pitch custom solutions and prototype concepts that resonate with new buyers who are earlier in their discovery process. - Deep familiarity with data workflows and quality frameworks across modalities, including text, image, video, audio, and sensor data, and a strong understanding of how training data supports AI model development and evaluation. - Comfort discussing generative AI, agentic AI pipelines, and responsible AI principles with both technical and business audiences. - Exceptional executive presence and communication skills, with the ability to engage credibly at the Director and VP level within a large, matrixed organization. - Proficiency with Salesforce and enterprise sales methodologies. - Blended hunter & farmer mindset balanced with consultative depth. Proactive, creative in solution design, and committed to understanding a buyer’s business before proposing a path forward. EQUAL OPPORTUNITY EMPLOYER At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Po https://www.telusdigital.com/privacy-policylicy", "summaryDescription" : "Director, Client Success - Microsoft at TELUS Digital. Skills: Client Success, Revenue generation, Account expansion, AI solutions. 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Drive white space development", "createdAt" : "2026-06-14T03:58:28.092", "lastUpdated" : "2026-06-15T05:20:22.564", "ingestTimestamp" : "2026-06-14T03:58:28.092", "mongoId" : "6a2c764874d8ee00a093996d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 132000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data collection", "Data annotation", "Data validation", "AI model development", "AI model evaluation", "Dataset creation", "Dataset tuning", "Dataset evaluation", "Multimodal datasets", "Large language models", "Computer vision models", "Audio AI systems", "Search evaluation", "Ad evaluation", "Geo-location data verification", "Data quality frameworks", "Executive presence", "Communication skills", "Client Success", "Revenue generation", "Account expansion", "AI solutions", "Account management", "Business development", "Pipeline development", "Solution concepts", "Commercial instinct", "Data requirements translation", "Client-facing mindset", "Commercial execution", "Pipeline hygiene", "Forecast accuracy", "Account health reporting", "Generative AI", "Responsible AI", "AI development", "Azure AI Services", "Microsoft Copilot", "Microsoft Research AI", "Data collection services", "Data annotation services", "Data validation services", "AI Community", "Text data", "Audio data", "Video data", "Image data", "Geo data", "3D data", "Image labeling", "Video labeling", "Audio labeling", "Text labeling", "3D sensor fusion", "LLM training", "Agentic AI pipelines", "Salesforce" ], "skillCount" : 57, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91c374d8ee00a09840b7", "title" : "Senior Solutions Engineer - Microsoft Azure", "company" : "CompuNet, Inc.", "industry" : "Technology", "salary" : { "min" : 100000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Meridian, Idaho, United States", "locations" : [ "Meridian", "Idaho", "United States", "Denver", "Colorado", "United States", "Phoenix", "Arizona", "United States", "Tigard", "Oregon", "United States", "Seattle", "Washington", "United States" ], "timestamp" : "2026-06-15T21:36:52.197", "fingerprint" : "6b1a7577d93e9d47b0eac15aad310268feadb0fcbbf9016997009215b14d9baf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/compunetinc/jobs/5224179008", "externalId" : "5224179008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Meridian", "state" : "Idaho", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6086295,-116.3923260" } ], "locationText" : "Meridian, Idaho, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "rawDescription" : "Why join CompuNet? CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer. We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more. As a Microsoft Azure engineer at CompuNet, you will design, develop, and deploy effective business solutions using Microsoft Azure, Entra ID, and other related technologies. Role Expectations: Technical Expertise: Serve as a subject matter expert in Azure and Entra ID, with a deep understanding of both licensing and product functionality Solution Architecture: Leverage broad and deep technology knowledge to architect solutions that meet client business requirements, focusing on operational effectiveness and business value Consulting & Engagement: Deliver consulting engagements, manage customer expectations, and demonstrate an in-depth understanding of Microsoft Azure services Communication & Leadership: Exhibit strong communication skills to guide clients through projects with multiple work streams and resources Core Duties and Responsibilities: Articulate the benefits of Azure products to technical teams and business leaders Enhance customer value and productivity using Azure technologies Gather and translate client business requirements into use cases for Azure solutions Collaborate with sales teams to develop winning strategies for clients Execute pre-sales functions to create solution designs Use effective whiteboard storytelling for client and team communication Create Bill of Materials and Statements of Work Implement post-sales solutions and aid in the customer adoption experience Produce post-implementation project documentation Ensure clients understand solution features, infrastructure, and operational implications Participate in technical speaking engagements for market strategies or related events Key Expectations of this Role: Be a subject matter expert in various Azure services and Entra ID Develop and grow Azure market opportunities and strategies Address customer technical challenges and design scalable and integrated solutions Actively participate in the CompuNet cloud strategy team meetings Resource cost estimation, analysis, and optimization Maintain existing certifications and pursue new relevant certifications Participate in team functions, including calls, meetings, and events, both remote and in-person Accept mentorship from Architects, Principal Engineers, and Senior Solutions Engineers Own the opportunity lifecycle, from pre-sales through solution delivery and ongoing optimization Minimum Requirements: Candidate can occasionally be provided rough outline of ideas or requirements and extrapolate using expert judgement 5+ years of experience in IT systems development or consulting 5+ years of experience in designing solutions to solve business problems Demonstrated knowledge of Entra ID and Azure, with an emphasis on hybrid connectivity Deep experience with DNS Self-sufficient on IaaS migrations (strategy, migration planning, execution) Experienced with core PaaS services (App Services, Azure SQL Database, Storage accounts) Comfort outside of Azure Portal UI, familiar with basic coding practices (VS Code/git repos/etc.) and/or CLI/scripting Cloud-native networking basics (VNet components, peering, private endpoints, on-premises inter-connectivity Networking technologies such as Fibre Channel, ethernet, iSCSI Identity fundamentals Storage fundamentals such as blob, file-level, network-attached, local storage, direct-attached, hierarchical, namespace, directory Comfort discussing application lifecycle Ability to consult on Business Continuity and Disaster Recovery Explain differences between Redundancy and Availability Administration and troubleshooting experience with server operating systems such as Windows and Linux Azure AZ-104 certification + (2) years industry experience as an Azure-focused engineer Explain each layer of the OSI model Explain differences between TCP and UDP traffic Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels Demonstrated aptitude for providing exceptional customer service in politically charged environments Ability to adapt to the customer's changing needs or requirements as they arise Ability to work independently with minimal management supervision and also as part of a global team of consultants and engineers Possess passion for continuous learning, strong problem-solving skills, critical thinking, and time management skills, and good judgment Ability to enhance the technical expertise of peers via the development of product-related intellectual capital and mentoring new hires Ability to apply knowledge to improve existing products and systems in the customer environment and for internal use Assist in developing strategies to gain additional business by communicating opportunities to sales teams Preferred Requirements: Bachelor’s Degree in related field: Cloud Computing, Information Systems, Computer Science, etc Understand best practices and impact of Azure vs. in-guest operating system configuration management At scale, understanding the financial and technical impact of differentiating storage sizing such as “-ibibytes” vs. “-abytes” (e. g. Tibibytes vs. Terabytes) Knowledge and practical application of all Azure access methods including Azure Portal, Azure CLI, PowerShell, Cloud Shell Understanding of Windows Server, Linux, and virtualization concepts Deep experience with hybrid DNS between on-premises and Azure Entra ID, Entra ID Connect, and Active Directory Domain Services administration and troubleshooting Practical relational and non-relational database architecture, querying, concepts, and troubleshooting Understand Service Level Indicators, Service Level Offering, and Service Level Agreement Identity management troubleshooting and best practices consulting Conditional Access troubleshooting Experience with Application Performance Management and observability platforms Experience with Security Information and Event Management tools Experience with Security Orchestration, Automation, and Response tools Experience Azure VMware Solution, Azure Files, and FSLogix Third-party Network Virtual Appliances Azure Virtual Desktop Specialty certification (AZ-140) Azure Administrator Associate certification (AZ-104) Azure Solutions Architect Expert certification (AZ-104 + AZ-305) Azure Network Engineer Associate certification (AZ-700) Azure DevOps Engineer Expert certification (AZ-400) Experience with application systems and infrastructure-oriented scripting/programming languages such as PowerShell, Python, Terraform, etc Industry experience with Terraform Formal project management methodologies such as waterfall and agile Understanding of DevOps methodology, as well as Microsoft tooling such as Azure DevOps and GitHub Understanding of DevSecOps methodology and “shift left” mindset Understanding of Continuous Integration, Continuous Deployment, and Continuous Optimization and how they all fit together in the software development lifecycle Deep experience with Terraform Compensation and Benefits: We offer a full and comprehensive compensation package, including: Medical, dental, vision, Employee Assistance Program, and Flexible Spending Accounts Life and AD&D insurance, disability coverage, critical illness, and accident insurance Paid Time Off (PTO) and paid holidays Company-matching 401(k) and profit sharing Competitive salary, with an estimated base salary range of $100,000 - $175,000 per year. Eligibility for variable compensation such as commission, bonuses, and profit sharing is also included Who we are CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services. Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.", "summaryDescription" : "Senior Solutions Engineer - Microsoft Azure at CompuNet, Inc.", "postedDate" : "2026-06-14T19:14:14.419", "createdAt" : "2026-06-14T19:14:14.419", "lastUpdated" : "2026-06-15T21:36:52.197", "ingestTimestamp" : "2026-06-14T19:14:14.419", "mongoId" : "6a2c91c374d8ee00a09840b7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 } ], "status" : 200, "message" : "microsoft enterprise application incident ticket management jobs", "metadata" : { "title" : "microsoft enterprise application incident ticket management" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 110371, "totalPages" : 2208, "hasNext" : true, "hasPrevious" : false } }

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