TELUS Digital
Technology
Director,ClientSuccess-Microsoft
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“Director, Client Success - Microsoft at TELUS Digital. Skills: Client Success, Revenue generation, Account expansion, AI solutions. Drive net-new revenue growth. Drive white space development”
What You'll Achieve.
Drive net-new revenue growth; Expand footprint new teams; Expand footprint workstreams
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
7+ years enterprise sales, 3+ years Data Collection experience, 3+ years Data Annotation experience, 3+ years Data Validation experience, Demonstrated track record new business development, Demonstrated track record white space conversion
Nice to Have
Experience selling to Microsoft, Familiarity Microsoft organizational structure, Familiarity Microsoft buying processes
What You'll Do.
Drive net-new revenue growth
Drive white space development
Drive strategic expansion
Identify untapped opportunities
Translate data requirements
Develop customized solutions
Open new buyer relationships
Expand footprint new teams
Expand footprint workstreams
Map Microsoft organization
Identify business units
Identify AI initiatives
Identify buyer targets
Develop outreach strategies
Develop pipeline strategies
Penetrate new buying centers
Design solution concepts
Pitch solution concepts
Design prototype projects
Pitch prototype projects
Open commercial relationships
Advance commercial relationships
Convert conversations pilots
Convert conversations engagements
Develop engagement strategies
Understand regulatory landscape
Create engagement hooks
Maintain pipeline hygiene
Maintain forecast accuracy
Maintain account health reporting
Structure prototype engagements
Structure custom proposals
How You'll Work.
Team & Collaboration
Cross-functionally with Delivery; Cross-functionally with Solutions Architecture; Cross-functionally with Finance; Cross-functionally with Legal
Communication Scope
Executive presentations; Client presentations
Process & Methodology
Pipeline hygiene, Forecast accuracy, Account health reporting
Full Job Description
WHO WE ARE Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. LOCATION & FLEXIBILITY This role can operate remotely within the US (we are prioritizing candidates based on the US West Coast) OR be based out of one of our major US office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA. THE OPPORTUNITY As Director, Client Success for our Microsoft client account, you will serve as the primary commercial owner responsible for driving net-new revenue growth, white space development, and strategic expansion across one of our most valuable and complex client partnerships. This role will focus on account expansion, identifying and converting untapped opportunities within Microsoft, spanning their AI, Azure, Copilot, and broader machine learning teams. You will bring a sharp commercial instinct and proactive ability to translate Microsoft’s complex, large-scale data requirements into compelling, customized solutions that open new buyer relationships and expand our footprint into new teams and workstreams. Our service offerings s
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