{ "count" : 78512, "data" : [ { "id" : "6a2c7daf74d8ee00a09506d1", "title" : "1st Level Server Support (w/m/d)", "company" : "IONOS DE", "industry" : "Cloud Infrastructure", "salary" : { "min" : 33000.0, "max" : 41000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for entry-level IT support roles in Germany, adjusted for the technology industry and a mid-sized company." }, "location" : "IONOS Service GmbH", "locations" : [ "IONOS Service GmbH" ], "timestamp" : "2026-06-15T06:00:29.287", "fingerprint" : "b7e7bc21a554f08337065f96fabf8c83d874e3776960c1059984c7d33b9ef750", "source" : "greenhouse", "language" : "de", "applyUrl" : "https://job-boards.eu.greenhouse.io/ionos/jobs/4357556101", "externalId" : "4357556101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Germany", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Germany", "minimumEducation" : "Fachinformatikerin", "technicalSkills" : "Linux, Windows Servers, IT systems", "professionalSkills" : [ "Customer support", "Technical support", "Sales" ], "hardSkillsList" : [ "Server administration", "Server configuration", "IT system administration", "Customer service", "Upselling" ], "softSkillsList" : [ "Eigeninitiative", "Teamwork" ], "hardSkills" : [ { "name" : "Server administration", "level" : "intermediate" }, { "name" : "Server configuration", "level" : "intermediate" }, { "name" : "IT system administration", "level" : "intermediate" }, { "name" : "Customer service", "level" : "intermediate" }, { "name" : "Upselling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Eigeninitiative" }, { "name" : "Teamwork" } ], "majorSkills" : "Server Support, Customer Service, IT Administration", "majorSkillsList" : [ "Server Support", "Customer Service", "IT Administration" ], "coreResponsibilities" : "Take responsibility for technical support requests, Resolve customer requests, Answer calls, chats, and emails, Provide individual customer advice, Identify upselling potential, Ensure server availability, Perform initial error analysis, Provide troubleshooting assistance, Forward requests via Jira ticket", "teamCollaboration" : "Work with different teams", "domainKnowledge" : "MX records; DNS records; Domains; Internet applications; Web standards; Dedicated Servers; Cloud Servers", "domainList" : [ "mx-records", "dns-records", "domains", "internet-applications", "web-standards", "dedicated-servers", "cloud-servers" ], "domainSpecificKnowledge" : [ "MX records", "DNS records", "Domains", "Internet applications", "Web standards", "Dedicated Servers", "Cloud Servers" ], "toolProficiency" : [ "Jira", "Parallels Plesk", "MS Outlook Exchange" ], "communicationSkills" : "Phone support; Written support", "continuousLearning" : "Further training; Development opportunities", "problemSolvingSkills" : "Troubleshooting", "outcomesObjectives" : "Resolve requests to customer satisfaction", "qualificationsBasic" : "Completed vocational training as IT specialist, Foundational IT knowledge, Experience in customer support, Sales engagement experience", "qualificationsPreferred" : "Experience with Parallels Plesk, Experience with MS Outlook Exchange setup, Good English skills", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Bei IONOS arbeitest Du bei dem führenden europäischen Anbieter von Cloud-Infrastruktur, Cloud-Services und Hosting-Dienstleistungen partnerschaftlich mit unterschiedlichen Teams zusammen. Wir bieten Dir eine Perspektive in einer der zukunftssichersten Branchen. Uns zeichnen offene Arbeitsstrukturen, Duz-Kultur und flache Hierarchien mit unvergleichlichem Team-Spirit aus. Wir sind fest davon überzeugt, dass Job und Spaß vereinbar sind und bieten Dir hierfür das entsprechende Umfeld. Bei ständigem Wachstum sind wir stets auf der Suche nach neuen Teammitgliedern. Werde Teil von IONOS und lass uns gemeinsam wachsen. Für unseren herausragenden Kundenservice und das Konzept der persönlichen Beratung haben wir bei IONOS u. a. den europäischen Customer Service Award gewonnen. Gemeinsam mit Ihnen wollen wir auch weiterhin die Erwartungen unserer Kundinnen und Kunden übertreffen. Nutzen Sie die Gelegenheit für eines der größten europäischen Internet-Unternehmen zu arbeiten und werden Sie Teil eines kleinen Teams von Expert*innen rund um die Themen Dedicated Server und Cloud Server. Aufgabenbereich Du übernimmst Verantwortung für technische Supportanfragen und stellst sicher, dass diese zur Zufriedenheit unserer Kund*innen gelöst werden. Du beantwortest Anrufe, Chats und E-Mails in einer positiven, empathischen und freundlichen Form. Du betrachtest den Kunden gesamtheitlich, und berätst jeden Kunden individuell. Du erkennst das Upselling Potential bei einer großen Bandbreite unserer Produkte. Du sorgst dafür, dass die Linux / Windows Server der Kund*innen stets erreichbar sind, entweder durch eine erste Fehleranalyse und Hilfestellungen zur Problemlösung am Telefon oder die Weiterleitung von Anfragen über ein Jira-Ticket an das Rechenzentrum. Qualifikationen Du hast eine abgeschlossene Berufsausbildung als Fachinformatikerin oder eine vergleichbare Qualifikation sowie fundierte Kenntnisse im IT-Umfeld. Zudem bringst Du erste Erfahrung in der telefonischen und schriftlichen Kundenbetreuung mit, sowie das vertriebliche Engagement. Du verfügst über Kenntnisse in der Administration und Konfiguration von Linux- und Windowsservern, sowie in der Administration von komplexen vernetzten IT-Systemen. Idealerweise hast Du bereits Erfahrungen im Umgang mit Parallels Plesk und der Einrichtung und Konfiguration von MS Outlook Exchange sammeln können. Begriffe wie MX-Einträge, DNS-Records und der Umgang mit Domains sind Dir ebenso geläufig wie die gängigsten Internetanwendungen und Web-Standards. Du besitzt die Fähigkeit, ein ausgeprägtes Maß an Eigeninitiative mit der Arbeit im Team zu verbinden und auch in stressigen Situationen das Ziel nicht aus den Augen zu verlieren. Gute Englischkenntnisse sind von Vorteil. Benefits Hybrides Arbeitsmodell mit Homeoffice-Möglichkeit. An einigen Standorten eine bezuschusste Kantine und verschiedene kostenfreie Getränke. Moderne Büroflächen mit sehr guter Verkehrsanbindung. Diverse Mitarbeiterrabatte für Aktivitäten und Produkte. Mitarbeiterevents wie Sommer- und Winterfeiern, sowie Workshops. Zahlreiche Weiterbildungs- und Entwicklungsmöglichkeiten. Verschiedene Gesundheitsangebote, wie Sport- und Gesundheitskurse. Über IONOS IONOS ist der führende europäische Digitalisierungs-Partner für kleine und mittlere Unternehmen (KMU). IONOS hat mehr als sechs Millionen Kundinnen und Kunden und ist mit einer weltweit verfügbaren Plattform in 18 Märkten in Europa und Nordamerika aktiv. Mit seinen Web Presence & Productivity-Angeboten agiert das Unternehmen als “One-Stop-Shop\" für alle Digitalisierungs-Bedürfnisse - von Domains und Webhosting über klassische Website-Builder und Do-It-Yourself-Lösungen, von E-Commerce bis zu Online-Marketing-Tools. Darüber hinaus bietet IONOS Cloud-Lösungen für Firmen, die im Zuge der Weiterentwicklung ihres Geschäfts in die Cloud wechseln möchten. Wir wertschätzen Vielfalt und begrüßen alle Bewerbungen – unabhängig von z. B. Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion, Behinderung, Alter sowie sexueller Orientierung und Identität, körperlichen Merkmalen, Familienstand oder einem anderen sachfremden Kriterium nach geltendem Recht.", "summaryDescription" : "1st Level Server Support (w/m/d) at IONOS DE. Skills: Server Support, Customer Service, IT Administration. Take responsibility for technical support requests. Resolve customer requests", "postedDate" : "2026-06-13T16:51:03.683", "createdAt" : "2026-06-13T16:51:03.683", "lastUpdated" : "2026-06-15T06:00:29.287", "ingestTimestamp" : "2026-06-13T16:51:03.683", "mongoId" : "6a2c7daf74d8ee00a09506d1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Server administration", "Server configuration", "IT system administration", "Customer service", "Upselling", "Eigeninitiative", "Teamwork", "Server Support", "Customer Service", "IT Administration", "Customer support", "Technical support", "Sales", "MX records", "DNS records", "Domains", "Internet applications", "Web standards", "Dedicated Servers", "Cloud Servers", "Jira", "Parallels Plesk", "MS Outlook Exchange" ], "skillCount" : 23, "jobCategory" : "customer-service", "jobSubcategory" : "customer-service-/-customer-management", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Cloud Infrastructure" }, { "id" : "6a2c710174d8ee00a092d399", "title" : "IT Support / Helpdesk (m/w/d) – 1st Level", "company" : "niteflite", "industry" : "Technology", "salary" : { "min" : 37000.0, "max" : 46000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Junior IT Support roles in Germany, adjusted for Weilheim in Oberbayern's location and the technology industry." }, "location" : "Weilheim in Oberbayern, DE", "locations" : [ "Weilheim in Oberbayern", "DE" ], "timestamp" : "2026-06-15T09:10:46.814", "fingerprint" : "864e35a0184668a852942a7f71d47c2feb6ffa53605ef38e45ca7bffac274d43", "source" : "personio", "language" : "de", "applyUrl" : "https://nnxx.jobs.personio.de/job/2512472", "externalId" : "2512472", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Weilheim in Oberbayern", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "47.8395072,11.1416355" } ], "locationText" : "Weilheim in Oberbayern, Germany", "employmentType" : "FULL_TIME", "minimumEducation" : "Associate's", "technicalSkills" : "Windows Client, Windows Server, Apple Mac OS, Microsoft 365, Outlook, Exchange Online, Teams, OneDrive, Sharepoint, LAN, WLAN, VPN, Remote-Management-Tools, Ticket-System", "professionalSkills" : [ "Kundenkommunikation", "Systemprobleme Analyse", "Dokumentation Pflege", "Knowledge Base Pflege" ], "hardSkillsList" : [ "IT-Grundlagen", "Benutzerverwaltung", "Geräteverwaltung", "Berechtigungsverwaltung" ], "softSkillsList" : [ "Teamarbeit", "Kundenkontakt" ], "hardSkills" : [ { "name" : "IT-Grundlagen", "level" : "intermediate" }, { "name" : "Benutzerverwaltung", "level" : "intermediate" }, { "name" : "Geräteverwaltung", "level" : "intermediate" }, { "name" : "Berechtigungsverwaltung", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Teamarbeit" }, { "name" : "Kundenkontakt" } ], "majorSkills" : "IT Support, Helpdesk, 1st Level Support", "majorSkillsList" : [ "IT Support", "Helpdesk", "1st Level Support" ], "coreResponsibilities" : "Annahme von Tickets, Bearbeitung von Tickets, Dokumentation von Tickets, Erster Ansprechpartner für Kunden, Analyse von Anwenderproblemen, Lösung von Anwenderproblemen, Analyse von Systemproblemen, Lösung von Systemproblemen, Weiterleitung an 2nd-Level, Weiterleitung an 3rd-Level, Zusammenarbeit mit 2nd-Level, Zusammenarbeit mit 3rd-Level, Pflege der Dokumentation, Pflege der Knowledge Base, Mitarbeit im Tagesgeschäft", "teamCollaboration" : "Zusammenarbeit mit Kollegen; Zusammenarbeit mit 2nd-Level; Zusammenarbeit mit 3rd-Level", "domainKnowledge" : "Basis-Netzwerkthemen; IT-Grundlagen", "domainList" : [ "basis-netzwerkthemen", "it-grundlagen" ], "domainSpecificKnowledge" : [ "Basis-Netzwerkthemen", "IT-Grundlagen" ], "toolProficiency" : [ "Remote-Management-Tools", "Ticket-System" ], "communicationSkills" : "Kundenkommunikation; Freundliche Kommunikation", "documentationSkills" : "Dokumentation; Knowledge Base", "continuousLearning" : "Weiterbildung; Entwicklungsmöglichkeiten", "problemSolvingSkills" : "Analyse von Problemen; Lösung von Problemen", "specialRequirements" : "Führerschein Klasse B, Vor-Ort-Einarbeitung", "qualificationsBasic" : "Abgeschlossene IT-Ausbildung, IT-Studium, Vergleichbare Qualifikation", "qualificationsPreferred" : "Erste Erfahrung im IT-Support, Erfahrung im Helpdesk, Erfahrung im Service-Umfeld", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Hey du! Du bist voll in deinem Element, wenn Technik auf Kundenkommunikation trifft? Wir auch! Komm in unser Team und erlebe, wie der Job nie wieder langweilig wird! Deine Aufgaben Annahme, Bearbeitung und Dokumentation von Tickets im 1st Level-Support Erster Ansprechpartner für unsere Kunden per Telefon, Remote oder E-Mail Analyse und Lösung typischer Anwender- und Systemprobleme Weiterleitung und enge Zusammenarbeit mit dem 2nd- und 3rd-Level Pflege der Dokumentation und Knowledge Base Aktive Mitarbeit im dynamische Tagesgeschäft eines MSP Kein Callcenter, kein Ablesen von Skripten – echter IT-Support mit Verantwortung Technologien & Themen, mit denen du bei uns arbeitest Windows Client & Server Apple Mac OS Microsoft 365 (Outlook, Exchange Online, Teams, OneDrive, Sharepoint) Basis-Netzwerkthemen (LAN, WLAN, VPN) Remote-Management-Tools und Ticket-System IT-Grundlagen rund um Benutzer, Geräte und Berechtigungen Das bringst du mit Abgeschlossene IT-Ausbildung, IT-Studium oder vergleichbare Qualifikation. Erste Erfahrung im IT-Support, Helpdesk oder Service-Umfeld von Vorteil Freude an Kundenkontakt und eine klare, freundliche Kommunikation Teamarbeit ist für dich selbstverständlich – du unterstützt Kollegen und lernst gerne dazu Breites IT-Grundverständnis und Lust, dich weiterzuentwickeln Strukturierte, serviceorientierte Arbeitsweise Sehr gute Deutsch- und gute Englischkenntnisse - mindestens B2-Niveau Führerschein Klasse B Das bieten wir dir Strukturierte Einarbeitung und klare Prozesse Abwechslungsreiche Aufgaben in einem lebendigen MSP-Umfeld Moderne Technologien und Einblick in viele Kundenumgebungen Flache Hierarchien und direkte Ansprechpartner professionelles Onboarding Vor-Ort in unserem Office in den ersten 3-6 Monaten Flexible Arbeitszeiten sowie Hybrid- / Remote-Arbeit nach der Einarbeitung Individuelle Weiterbildungs- und Entwicklungsmöglichkeiten Langfristige Perspektive und faire, leistungsgerechte Vergütung ... und es gibt noch weitere tolle Benefits wie kostenlose Parkplätze vor der Tür, einen tollen großen Garten steuerfreie Sachzulage, Wellpass, Jobrad, optional Firmenwagen (nach der Probezeit), BAV freie Getränke + Kaffee, Obst... etc. Klingt gut? Bereit für einen Job, bei dem kein Tag wie der andere ist? Dann freuen wir uns auf deine Bewerbung oder eine kurze, formlose Kontaktaufnahme. Lass uns sprechen – offen, direkt und auf Augenhöhe. Hast du noch weitere Fragen? Ich bin da für dich! Susanne Pfister bewerbung@niteflite.de 0881/387896 - 0", "summaryDescription" : "IT Support / Helpdesk (m/w/d) – 1st Level at niteflite. Skills: IT Support, Helpdesk, 1st Level Support. Annahme von Tickets. Bearbeitung von Tickets", "createdAt" : "2026-06-14T07:06:03.857", "lastUpdated" : "2026-06-15T09:10:46.814", "ingestTimestamp" : "2026-06-14T07:06:03.857", "mongoId" : "6a2c710174d8ee00a092d399", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "IT-Grundlagen", "Benutzerverwaltung", "Geräteverwaltung", "Berechtigungsverwaltung", "Teamarbeit", "Kundenkontakt", "IT Support", "Helpdesk", "1st Level Support", "Kundenkommunikation", "Systemprobleme Analyse", "Dokumentation Pflege", "Knowledge Base Pflege", "Basis-Netzwerkthemen", "Remote-Management-Tools", "Ticket-System" ], "skillCount" : 16, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c72ff74d8ee00a0932292", "title" : "1st Level Customer Support (m/w/d) – Healthcare SaaS", "industry" : "SaaS", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level customer support in Germany, adjusted for the healthcare SaaS industry in Düsseldorf." }, "location" : "Düsseldorf, DE", "locations" : [ "Düsseldorf", "DE" ], "timestamp" : "2026-06-16T06:17:41.752", "fingerprint" : "6bcbd8fb26b068fa5c44e88f7ad9f41ab0584fe99be24c6c34f01ca34dd0a97e", "source" : "personio", "language" : "de", "applyUrl" : "https://dmrz.jobs.personio.de/job/2656232", "externalId" : "2656232", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Düsseldorf", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.2254018,6.7763137" } ], "locationText" : "Düsseldorf, Germany", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Anwendungsbezogene Fragen", "Technische Fragen" ], "majorSkills" : "Customer support, Technical support", "majorSkillsList" : [ "Customer support", "Technical support" ], "coreResponsibilities" : "Analyse von Anliegen, Schnelle, verständliche Lösungen finden, Dokumentation von Anfragen und Lösungen, Weiterleitung komplexerer Fälle, Kundenfeedback weitergeben, Unterstützung der Weiterentwicklung von Hilfsmaterialien", "teamCollaboration" : "Produktteam", "domainKnowledge" : "Gesundheitswesen; Abrechnungssoftware; Branchenspezifischer Software", "domainList" : [ "gesundheitswesen", "abrechnungssoftware", "branchenspezifischer-software" ], "domainSpecificKnowledge" : [ "Gesundheitswesen", "Abrechnungssoftware", "Branchenspezifischer Software" ], "toolProficiency" : [ "Ticketsystem" ], "communicationSkills" : "Kommunikationsfähigkeit", "documentationSkills" : "Dokumentation von Anfragen", "continuousLearning" : "Mentorenprogramm; Entwicklungsmöglichkeiten", "innovationCreativity" : "Eigene Ideen einbringen", "problemSolvingSkills" : "Lösungsorientierte Arbeitsweise", "outcomesObjectives" : "Software kontinuierlich verbessern", "qualificationsBasic" : "Berufserfahrung im telefonischen Kundensupport, Abgeschlossene Ausbildung oder Studium, Sehr gute Deutschkenntnisse", "qualificationsPreferred" : "Kenntnisse im deutschen Gesundheitswesen, Kenntnisse in Abrechnungssoftware, Kenntnisse in branchenspezifischer Software", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Deine Aufgaben Du bist die erste Anlaufstelle für unsere Kunden bei technischen und anwendungsbezogenen Fragen rund um unsere Software – telefonisch und per E-Mail. Du nimmst Supportanfragen freundlich und serviceorientiert entgegen, analysierst die Anliegen und findest schnelle, verständliche Lösungen. Du dokumentierst Anfragen und Lösungen sorgfältig in unserem Ticketsystem. Du leitest komplexere Fälle an den 2nd Level Support oder die Fachabteilungen weiter. Du gibst Kundenfeedback strukturiert an das Produktteam weiter und hilfst so, unsere Software kontinuierlich zu verbessern. Du unterstützt die Weiterentwicklung von Hilfsmaterialien (z. B. Knowledgebase, Tutorials, FAQs). Dein Profil Berufserfahrung im telefonischen Kundensupport, idealerweise im IT-/Softwareumfeld. Abgeschlossene Ausbildung oder Studium mit technischem oder kaufmännischem Schwerpunkt – oder eine vergleichbare Qualifikation. Ausgeprägte Serviceorientierung, hohe Kommunikationsfähigkeit und Freude am Umgang mit Menschen. Strukturierte, lösungsorientierte Arbeitsweise und die Fähigkeit, auch in stressigen Situationen freundlich und souverän zu bleiben. Sehr gute Deutschkenntnisse in Wort und Schrift. Kenntnisse im deutschen Gesundheitswesen, insbesondere in Abrechnungs- oder branchenspezifischer Software, sind ein klares Plus. Deine Benefits Einstieg in ein zukunftsorientiertes Unternehmen im spannenden Healthcare-SaaS Umfeld Sinnstiftende Mission: Digitalisierung, die Leistungserbringer im Gesundheitswesen wirklich entlastet Eine individuelle, strukturierte Einarbeitung mit regelmäßigem Feedback sowie Förderung durch unser Mentorenprogramm Die Möglichkeit, selbstständig und verantwortungsvoll zu arbeiten und eigene Ideen einzubringen Individuelle und vielfältige Entwicklungsmöglichkeiten 30 Urlaubstage pro Jahr, flexible Arbeitszeitgestaltung und bis zu 2 Tage mobiles Arbeiten pro Woche (Montag & Freitag) Gemeinsames Mittagessen mittwochs und donnerstags – frisch zubereitet von unserem Küchenchef Ingo Gemeinsam Erfolge feiern bei Teamevents Kontaktinformationen Dr. Martin Kistenich People & Culture", "summaryDescription" : "1st Level Customer Support (m/w/d) – Healthcare SaaS. Skills: Customer support, Technical support. Analyse von Anliegen. Schnelle, verständliche Lösungen finden", "createdAt" : "2026-06-14T18:38:09.122", "lastUpdated" : "2026-06-16T06:17:41.752", "ingestTimestamp" : "2026-06-14T18:38:09.122", "mongoId" : "6a2c72ff74d8ee00a0932292", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Customer support", "Technical support", "Anwendungsbezogene Fragen", "Technische Fragen", "Gesundheitswesen", "Abrechnungssoftware", "Branchenspezifischer Software", "Ticketsystem" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d664f74d8ee00a0bc1f4c", "title" : "Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d)", "company" : "EVERIENCE", "industry" : "Luxury Goods And Jewelry", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Onsite Support Technician in Munich, Germany, adjusted for the consulting industry and contract employment type." }, "location" : "Munich, BY, Germany", "locations" : [ "Munich", "BY", "Germany" ], "timestamp" : "2026-06-16T06:24:52.466", "fingerprint" : "045f0239aec1b7feae4a72462c3ba61a9c91adcb206498f7fa42e32bd8791f7a", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/EVERIENCE/744000130750407-freelance-onsite-support-technician-1st-2nd-level-support-m-w-d-", "externalId" : "744000130750407", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Munich", "state" : "Bavaria", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.1371079,11.5753822" } ], "locationText" : "Munich, Bavaria, Germany", "employmentType" : "CONTRACT", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Entra ID, Azure Active Directory", "professionalSkills" : [ "Problem-solving" ], "hardSkillsList" : [ "IT support" ], "hardSkills" : [ { "name" : "IT support", "level" : "intermediate" } ], "majorSkills" : "Level 1 Support, Level 2 Support", "majorSkillsList" : [ "Level 1 Support", "Level 2 Support" ], "coreResponsibilities" : "Provide on-site IT support, Deliver Level 1 support, Deliver Level 2 support, Ensure smooth operation of IT infrastructure, Ensure smooth operation of systems, Ensure smooth operation of tools, Troubleshoot hardware issues, Troubleshoot software issues, Resolve hardware issues, Resolve software issues, Support end-users, Address technical queries, Maintain user satisfaction, Collaborate with team members, Collaborate with stakeholders, Optimize IT performance", "teamCollaboration" : "Technical teams", "toolProficiency" : [ "ServiceNow" ], "problemSolvingSkills" : "Troubleshooting; Problem-solving", "specialRequirements" : "On-site support", "outcomesObjectives" : "Maintain high user satisfaction", "qualificationsBasic" : "Level 1 and Level 2 IT support roles, Troubleshooting skills, Fluent in German, Fluent in English, Microsoft Entra ID administration, ServiceNow experience", "qualificationsPreferred" : "Company-specific deployment tools, Company-specific support tools", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. * Provide freelance, on-site IT support at the client’s Munich location * Deliver both Level 1 and Level 2 technical support services * Ensure smooth operation of IT infrastructure, systems, and tools * Troubleshoot and resolve hardware and software issues efficiently * Support end-users and address technical queries in a timely manner * Maintain high levels of user satisfaction through effective service delivery * Collaborate with team members and stakeholders to optimize IT performance ## Qualifications • Proven experience in both Level 1 and Level 2 IT support roles. • Strong troubleshooting skills and a proactive approach to problem-solving. • Excellent communication skills to work effectively with end-users and technical teams. • Fluent in German and English (both written and spoken). • Familiarity with Microsoft Entra ID (Azure Active Directory administration). • Experience using ServiceNow for ticket and incident management. • Ability to work with and learn company-specific deployment and support tools. ## Additional Information All our positions are open to both women and men and are, of course, open to people with disabilities.", "summaryDescription" : "Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d) at EVERIENCE. Skills: Level 1 Support, Level 2 Support. Provide on-site IT support. Deliver Level 1 support", "postedDate" : "2026-06-08T09:36:32.000", "createdAt" : "2026-06-14T20:45:03.099", "lastUpdated" : "2026-06-16T06:24:52.466", "ingestTimestamp" : "2026-06-14T20:45:03.099", "mongoId" : "6a2d664f74d8ee00a0bc1f4c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "IT support", "Level 1 Support", "Level 2 Support", "Problem-solving", "ServiceNow" ], "skillCount" : 5, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 7, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2e863974d8ee00a0de2585", "title" : "IT-Onsite Support Specialist - (m/w/d)", "industry" : "Technology", "salary" : { "min" : 37000.0, "max" : 45000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level IT-Onsite Support Specialist in Darmstadt, Germany, adjusted for the technology industry and full-time onsite work." }, "location" : "Darmstadt, DE", "locations" : [ "Darmstadt", "DE" ], "certifications" : [ "ITIL v3 Certificate", "ITIL v4 Certificate" ], "timestamp" : "2026-06-15T21:19:25.510", "fingerprint" : "d92d32e1de9b7ef8454ce93844516dd1a2bfc7025718a6ad419bfaa197be2de8", "source" : "personio", "language" : "de", "applyUrl" : "https://everience.jobs.personio.de/job/2537693", "externalId" : "2537693", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Darmstadt", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "49.8727750,8.6511770" } ], "locationText" : "Darmstadt, Germany", "employmentType" : "FULL_TIME", "minimumEducation" : "Associate's", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Windows Client, Windows Server, WLAN, SAP, Office, TK-Anlagen, Network cabling", "professionalSkills" : [ "ITSM processes", "ITIL processes", "Knowledge Management", "Incident Management" ], "hardSkillsList" : [ "First Level Support", "Second Level Support", "Remote Support", "Onsite Support", "Hardware repair", "Software installation", "Data migration", "Troubleshooting", "Ticket documentation", "IT device setup", "IT device commissioning", "IT device maintenance" ], "softSkillsList" : [ "Service-oriented", "Customer-friendly", "Teamfähigkeit", "Motivation", "Open-minded", "Friendly", "Self-confident" ], "hardSkills" : [ { "name" : "First Level Support", "level" : "intermediate" }, { "name" : "Second Level Support", "level" : "intermediate" }, { "name" : "Remote Support", "level" : "intermediate" }, { "name" : "Onsite Support", "level" : "intermediate" }, { "name" : "Hardware repair", "level" : "intermediate" }, { "name" : "Software installation", "level" : "intermediate" }, { "name" : "Data migration", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Ticket documentation", "level" : "intermediate" }, { "name" : "IT device setup", "level" : "intermediate" }, { "name" : "IT device commissioning", "level" : "intermediate" }, { "name" : "IT device maintenance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Service-oriented" }, { "name" : "Customer-friendly" }, { "name" : "Teamfähigkeit" }, { "name" : "Motivation" }, { "name" : "Open-minded" }, { "name" : "Friendly" }, { "name" : "Self-confident" } ], "majorSkills" : "IT Support, Hardware Support, Software Support", "majorSkillsList" : [ "IT Support", "Hardware Support", "Software Support" ], "coreResponsibilities" : "Process assigned tickets, Document tickets, Provide remote support, Perform onsite repair, Install hardware, Install software, Perform data migration, Analyze errors, Prioritize disruptions, Classify disruptions, Collaborate across departments, Forward to solution groups, Process customer requests, Expand ITSM processes, Document ITSM processes, Set up new IT devices, Commission new IT devices, Maintain new IT devices, Handle special tasks", "teamCollaboration" : "Abteilungsübergreifende Zusammenarbeit; Austausch mit Lösungsgruppen", "projectManagementSkills" : [ "ITSM", "ITIL" ], "domainKnowledge" : "IT Support; Telecommunications; Network infrastructure; SAP environment; Office environment", "domainList" : [ "it-support", "telecommunications", "network-infrastructure", "sap-environment", "office-environment" ], "domainSpecificKnowledge" : [ "IT Support", "Telecommunications", "Network infrastructure", "SAP environment", "Office environment" ], "toolProficiency" : [ "TeamViewer", "Ticketsystem", "Helpline" ], "communicationSkills" : "Telefon support; Email support; Portal support; Customer service", "documentationSkills" : "Technische Dokumentation", "continuousLearning" : "Training on the Job; Weiterbildungsmöglichkeiten; E-Learning-Angebote", "problemSolvingSkills" : "Fehleranalyse; Troubleshooting", "specialRequirements" : "Reisebereitschaft Deutschland", "qualificationsBasic" : "IT or comparable qualification, First IT support experience, Windows Client and Server OS, WLAN Handscanner configuration, Windows-based Printserver support, SAP and Office environment, TK-Anlagen environment experience, Structured cabling knowledge, Patching knowledge, Ticket system knowledge, German language skills, English language skills", "qualificationsPreferred" : "ITIL v3 Certificate, ITIL v4 Certificate, Knowledge Management support experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Ihre Aufgaben 1st und 2nd Level Support – Bearbeitung zugewiesener Tickets via Telefon, E-Mail oder Portal und entsprechende Dokumentation im Ticketsystem, Remote Support via TeamViewer o.ä. Onsite Support - Vor-Ort Reparatur und Installation von Hard- und Software samt Datenübernahme (PC, Drucker u.a.) Fehleranalyse – Übernahme der Erstlösung anhand vorhandener Dokumentationen, Priorisierung und Klassifizierung der Störungen im Ticketsystem innerhalb der Rahmenbedingungen des Kunden Abteilungsübergreifende Zusammenarbeit –stetiger Austausch sowie Weiterleitung an die nachgelagerten Lösungsgruppen (2nd /3rd Level) Kundenservice – Bearbeitung unterschiedlicher Kundenanliegen ITSM | ITIL – Ausbau und Dokumentation der ITSM-Prozesse nach ITIL, Einrichtung, remote-Inbetriebnahme und Wartung neuer IT- und Telekommunikationsgeräte Sonderaufgaben – Knowledge Management oder Incident Management Ihr Profil Fachliche Anforderungen; Abgeschlossene Ausbildung mit IT oder einer vergleichbaren Qualifikation Erste Berufserfahrung IT-Support gewünscht, gerne auch Quereinsteiger mit IT-Affinität Erfahrung mit Windows Client und Server Betriebssystemen Konfiguration und Wartung von WLAN Handscannern Betreuung der windowsbasierenden Printserver und Drucker im SAP und Office Umfeld Erfahrungen im TK-Anlagen Umfeld Kenntnisse über strukturierte Verkabelungen und Patchen an Netzwerkschränken Technische Dokumentation von vorhandenen Umgebungen (Verkabelung, Patches, Standorte usw.) Kenntnisse im Umgang mit gängigen Ticketsystemen, idealerweise Helpline Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift Persönliche Anforderungen; Serviceorientierte Denkweise und Kundenfreundlichkeit Empathie gegenüber dem Kunden Teamfähigkeit und Motivation Aufgeschlossener und freundlicher Charakter Selbstsicheres Auftreten im Umgang mit Anwendern Reisebereitschaft innerhalb Deutschlands für Rollouts Außerdem wünschenswert: ITIL v3 Zertifikat ITIL v4 Zertifikat Erfahrungen bei der Unterstützung im Knowledge Management Warum wir? Teamkultur: Offene Kommunikation, Hilfsbereitschaft und Unterstützung durch erfahrene Kollegen. Training on the Job: Kontinuierliche Weiterbildungsmöglichkeiten und Entwicklung in spannenden Projekten. Top-Ausstattung: Moderner Arbeitsplatz mit höhenverstellbaren Schreibtischen und hochwertigen Headsets. Entwicklungsmöglichkeiten: Regelmäßige Weiterbildungen und E-Learning-Angebote. everience facts: Faires Einstiegsgehalt, unbefristeter Arbeitsvertrag und betriebliche Zusatzleistungen. Weitere Benefits: Team-Events, lokale Aktivitäten, Corporate Benefits und gute Kaffeepausen.", "summaryDescription" : "IT-Onsite Support Specialist - (m/w/d). Skills: IT Support, Hardware Support, Software Support. Process assigned tickets. Document tickets", "createdAt" : "2026-06-14T18:26:34.874", "lastUpdated" : "2026-06-15T21:19:25.510", "ingestTimestamp" : "2026-06-14T18:26:34.874", "mongoId" : "6a2e863974d8ee00a0de2585", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "First Level Support", "Second Level Support", "Remote Support", "Onsite Support", "Hardware repair", "Software installation", "Data migration", "Troubleshooting", "Ticket documentation", "IT device setup", "IT device commissioning", "IT device maintenance", "Service-oriented", "Customer-friendly", "Teamfähigkeit", "Motivation", "Open-minded", "Friendly", "Self-confident", "IT Support", "Hardware Support", "Software Support", "ITSM processes", "ITIL processes", "Knowledge Management", "Incident Management", "ITSM", "ITIL", "Telecommunications", "Network infrastructure", "SAP environment", "Office environment", "ITIL v3 Certificate", "ITIL v4 Certificate", "TeamViewer", "Ticketsystem", "Helpline" ], "skillCount" : 37, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5df074d8ee00a08dfb2c", "title" : "1st Level Support Customer Care (m/w/d)", "company" : "Sprengnetter GmbH", "industry" : "Software", "salary" : { "min" : 34000.0, "max" : 42000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry Level 1st Level Support Customer Care position in Cologne, Germany, with adjustments for the Real Estate industry and company size." }, "location" : "Köln, Nordrhein-Westfalen, Germany", "locations" : [ "Köln", "Nordrhein-Westfalen", "Germany" ], "timestamp" : "2026-06-14T22:36:58.448", "fingerprint" : "08ec2477b3e024ebe710426c571de2a7283d0c25c1ac831f69a7f6c60c2d520c", "source" : "greenhouse", "language" : "de", "applyUrl" : "https://job-boards.greenhouse.io/sprengnetter/jobs/7703950", "externalId" : "7703950", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Köln", "state" : "Nordrhein-Westfalen", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "50.9383610,6.9599740" } ], "locationText" : "Köln, Nordrhein-Westfalen, Germany", "professionalSkills" : [ "Service orientation", "Customer understanding" ], "hardSkillsList" : [ "Software solutions support", "Ticket analysis", "Product navigation" ], "softSkillsList" : [ "Solution-oriented communication", "Team spirit", "Empathy", "Flexibility", "Resilience" ], "hardSkills" : [ { "name" : "Software solutions support", "level" : "intermediate" }, { "name" : "Ticket analysis", "level" : "intermediate" }, { "name" : "Product navigation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Solution-oriented communication" }, { "name" : "Team spirit" }, { "name" : "Empathy" }, { "name" : "Flexibility" }, { "name" : "Resilience" } ], "majorSkills" : "Customer support, Software usage, Problem resolution", "majorSkillsList" : [ "Customer support", "Software usage", "Problem resolution" ], "coreResponsibilities" : "Support customers with software questions, Receive customer inquiries via phone, Receive customer inquiries via ticket, Analyze customer inquiries, Document customer inquiries, Help users navigate applications, Guide users through product functions, Coordinate escalation to 2nd Level, Support administrative tasks, Collaborate with other teams, Solve customer issues, Contribute ideas for service process improvement", "teamCollaboration" : "Work with other teams", "domainKnowledge" : "Real estate valuation software", "domainList" : [ "real-estate-valuation-software" ], "domainSpecificKnowledge" : [ "Real estate valuation software" ], "toolProficiency" : [ "Ticket system" ], "communicationSkills" : "Solution-oriented communication", "documentationSkills" : "Structured documentation", "continuousLearning" : "Continuous knowledge expansion", "innovationCreativity" : "Improve service processes", "problemSolvingSkills" : "Find solutions", "qualificationsBasic" : "Experience in customer service, Technical interest, Affinity to software, Affinity to digital products, Structured working method, Very good German skills, Good English skills", "qualificationsPreferred" : "Experience in B2B environment, Experience with AI tools", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Warum Scout24? Sprengnetter, seit 2023 Teil der Scout24-Gruppe, vereinfacht seit 1978 die Immobilienbewertung und macht sie sicherer sowie effizienter. Das Unternehmen unterstützt Partner in der Kredit- und Immobilienwirtschaft mit innovativen Softwarelösungen, aktuellen Marktdaten, professionellen Dienstleistungen, Fachliteratur sowie vielfältigen Weiterbildungsangeboten. Durch Tochterunternehmen in Österreich und Italien treibt Sprengnetter zudem die Internationalisierung seines Geschäfts voran. Mit über 200 Mitarbeitenden setzt das Unternehmen Maßstäbe in der Branche.Wenn das für dich interessant klingt, freuen wir uns, dich bei uns zu begrüßen! Auch wenn du vielleicht nicht alle Anforderungen der Stelle erfüllst, sind wir gespannt auf den Mehrwert, den du in unser Team einbringen kannst. Wachse mit uns! Willkommen zu Hause! Neben unseren Mitarbeiter:innen und unserer Unternehmenskultur bieten wir tolle Benefits, die Scout24 zu einem großartigen Arbeitsplatz machen! Gehalt: Ein wettbewerbsfähiges Gehaltspaket Altersvorsorge: Wir bieten eine betriebliche Altersvorsorge an und unterstützen deine eigene Beitragszahlung mit einem attraktiven Zuschuss. Flexibilität: Entscheide selbst, wo du am effektivsten arbeitest. Wir bieten dir ein hybrides Arbeitsmodell mit zwei Präsenztagen pro Woche im Büro und die restlichen Tage darfst du dir frei einteilen. Wir bieten dir 30 Tage Urlaub pro Jahr. Dein neues Büro: Unser Büro auf dem Sprengnetter-Campus, in zentraler Lage im Herzen Bad Neuenahr-Ahrweilers mit wenigen Gehminuten zu lokalen Einkaufsmöglichkeiten und eigenem Bistro, bietet höhenverstellbare Schreibtische, mit einer Dachterrasse mit Blick auf die Weinberge Ahrweilers. Ab Herbst 2026 ziehen wir in ein neues, modernes Büro in Bonn, das zusätzliche Möglichkeiten für Zusammenarbeit und Austausch bietet. Gesundheit: Urban Sports Club, regelmäßige Gesundheitschecks Nutze unsere Produkte: Als Mitarbeiter:in kannst du unsere Plus-Mitgliedschaft für Mieter:innen auf ImmoScout24 nutzen, um eine neue Wohnung zu finden. Mobilität: Wir bezuschussen Job Bikes und bieten kostenfreie Ladestationen für E-Bikes und -PKW. Weiterbildung: Umfassendes, zertifiziertes und international anerkanntes Weiterbildungsangebot der Sprengnetter Akademie Du hast Freude daran, Menschen bei technischen Fragen zu unterstützen und findest gerne Lösungen für unterschiedliche Anliegen? Dann bist du bei uns genau richtig. Bei Sprengnetter arbeiten wir daran, den Immobilienmarkt mit datengetriebenen Lösungen und innovativer Software weiterzuentwickeln. Als Teil unseres Customer Care Teams bist du die erste Anlaufstelle für unsere Kund:innen und sorgst dafür, dass sie unsere Produkte optimal nutzen können. Werde Teil eines engagierten Teams, das Service großschreibt und gemeinsam daran arbeitet, unseren Kund:innen jeden Tag die bestmögliche Unterstützung zu bieten. Was wünschen wir uns von Dir? Du bist erste Ansprechperson für unsere Kund:innen und unterstützt sie bei Fragen rund um unsere Softwarelösungen Du nimmst Kundenanfragen per Telefon oder Ticket entgegen, analysierst diese und dokumentierst sie strukturiert in unserem Ticketsystem Du hilfst unseren Nutzer:innen dabei, sich in unseren Anwendungen zurechtzufinden und führst sie sicher durch die Funktionen unserer Produkte Du koordinierst bei Bedarf die Weitergabe an unser 2nd Level und unterstützt bei administrativen Aufgaben Du arbeitest eng mit anderen Teams zusammen, um Kundenanliegen schnell und nachhaltig zu lösen Du bringst eigene Ideen zur Verbesserung unserer Serviceprozesse ein Was bringst Du schon mit? Freude am Umgang mit Menschen und eine ausgeprägte Serviceorientierung Ein gutes Gespür für Kund:innen sowie eine freundliche und lösungsorientierte Kommunikation Erfahrung im Kundenservice, idealerweise im B2B-Umfeld Technisches Interesse und eine grundlegende Affinität zu Software und digitalen Produkten Strukturierte Arbeitsweise und die Fähigkeit, auch bei höherem Anfragenaufkommen den Überblick zu behalten Motivation, Neues zu lernen und dein Wissen kontinuierlich zu erweitern Teamgeist, Empathie sowie Flexibilität und Belastbarkeit Sehr gute Deutschkenntnisse sowie gute Englischkenntnisse Erfahrung in der effektiven Nutzung von KI-Tools zur Steigerung von Produktivität und Problemlösung Wir möchten die Vielfalt unseres Unternehmens weiter ausbauen und Menschen mit Behinderung entsprechend beruflich fördern. Wir haben eine Schwerbehindertenvertretung, die Dich im weiteren Bewerbungsprozess unterstützt. Solltest Du diese Unterstützung benötigen, gib uns bitte im Voraus Bescheid.", "summaryDescription" : "1st Level Support Customer Care (m/w/d) at Sprengnetter GmbH. Skills: Customer support, Software usage, Problem resolution. Support customers with software questions. Receive customer inquiries via phone", "postedDate" : "2026-06-12T21:41:20.221", "createdAt" : "2026-06-12T21:41:20.221", "lastUpdated" : "2026-06-14T22:36:58.448", "ingestTimestamp" : "2026-06-12T21:41:20.221", "mongoId" : "6a2c5df074d8ee00a08dfb2c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Software solutions support", "Ticket analysis", "Product navigation", "Solution-oriented communication", "Team spirit", "Empathy", "Flexibility", "Resilience", "Customer support", "Software usage", "Problem resolution", "Service orientation", "Customer understanding", "Real estate valuation software", "Ticket system" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "sales,-sales-operations-&-customer-care", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Software" }, { "id" : "6a2e888074d8ee00a0de6ebe", "title" : "Support Mitarbeiter (m/w/d)", "company" : "gus-group", "industry" : "Technology", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior Support Mitarbeiter in the Technology industry in Ismaning, Germany, adjusted for company size and seniority." }, "location" : "Ismaning, DE", "locations" : [ "Ismaning", "DE" ], "timestamp" : "2026-06-15T22:15:47.472", "fingerprint" : "5b5627671cc52420f833c6835dd1ecb32ae5dd04243bc574474865bdd434e809", "source" : "personio", "language" : "de", "applyUrl" : "https://gus.jobs.personio.de/job/2670203", "externalId" : "2670203", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ismaning", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.2242434,11.6715263" } ], "locationText" : "Ismaning, Germany", "technicalSkills" : "Sopra-EVS, EIS-Software", "professionalSkills" : [ "Fehlerdiagnose", "Fehlerbehebung", "Qualitätssicherung", "Dokumentation" ], "hardSkillsList" : [ "Abschlagszahlungen", "Milchgeldabrechnungen", "Nachzahlungen" ], "hardSkills" : [ { "name" : "Abschlagszahlungen", "level" : "intermediate" }, { "name" : "Milchgeldabrechnungen", "level" : "intermediate" }, { "name" : "Nachzahlungen", "level" : "intermediate" } ], "majorSkills" : "Kundenanfragen, IT-Support, Softwareanwendungen", "majorSkillsList" : [ "Kundenanfragen", "IT-Support", "Softwareanwendungen" ], "coreResponsibilities" : "Seien Sie die erste Ansprechperson für Kundenanfragen, Unterstützen Sie bei technischen Fragestellungen, Unterstützen Sie bei anwendungsbezogenen Fragestellungen, Beraten Sie zur EVS-Software, Beraten Sie zur EIS-Software, Führen Sie eine erste Fehlerdiagnose durch, Beheben Sie Fehler im 1st-Level-Support, Beheben Sie Fehler im 2nd-Level-Support, Dokumentieren Sie Support-Anfragen, Bearbeiten Sie Support-Anfragen, Verfolgen Sie Support-Anfragen nach, Erstellen Sie monatliche Abschlagszahlungen, Erstellen Sie monatliche Milchgeldabrechnungen, Erstellen Sie monatliche Nachzahlungen, Arbeiten Sie eng mit dem Consulting-Team zusammen, Führen Sie Qualitätssicherungsmaßnahmen durch, Dokumentieren Sie abgeschlossene Entwicklungsaufgaben, Liefern Sie Versionsupdates aus, Installieren Sie Versionsupdates, Unterstützen Sie Migrationsprojekte, Führen Sie Migrationsprojekte durch", "teamCollaboration" : "Zusammenarbeit mit Consulting-Team", "domainKnowledge" : "EVS-Software; EIS-Software", "domainList" : [ "evs-software", "eis-software" ], "domainSpecificKnowledge" : [ "EVS-Software", "EIS-Software" ], "toolProficiency" : [ "Ticketsystem" ], "communicationSkills" : "Kommunikationsstärke; Deutschkenntnisse; Englischkenntnisse", "documentationSkills" : "Dokumentation", "continuousLearning" : "Weiterbildungs- und Entwicklungsmöglichkeiten; Sprachkurse", "problemSolvingSkills" : "Lösungsorientierte Denkweise", "qualificationsBasic" : "Ausbildung im IT-Bereich, Erste Erfahrung im Kundenservice, Erste Erfahrung im IT-Support", "qualificationsPreferred" : "Vergleichbare Qualifikation", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Deine Aufgaben: Erste Ansprechperson für Kundenanfragen per Telefon, E-Mail und Ticketsystem für unsere Sopra-EVS-Kunden Unterstützung bei technischen und anwendungsbezogenen Fragestellungen sowie Beratung zur EVS- und EIS-Software Erste Fehlerdiagnose sowie ggf. Fehlerbehebung im 1st- und 2nd-Level-Support Dokumentation, Bearbeitung und Nachverfolgung von Support-Anfragen im Ticketsystem Monatliche Erstellung von Abschlagszahlungen, Milchgeldabrechnungen und Nachzahlungen für Kunden mit Rechenzentrum Enge Zusammenarbeit mit dem Consulting-Team zur Lösung komplexerer Fragestellungen Qualitätssicherung (QS) und Dokumentation abgeschlossener Entwicklungsaufgaben Auslieferung und Installation von Versionsupdates Unterstützung und Durchführung von Migrationsprojekten Das bringst du mit: Abgeschlossene Ausbildung im IT-Bereich oder eine vergleichbare Qualifikation Erste Erfahrung im Kundenservice oder IT-Support von Vorteil Interesse an IT-Themen und Softwareanwendungen Technisches Verständnis und eine schnelle Auffassungsgabe Kommunikationsstärke und Kundenorientierung Sichere Deutsch- und Englischkenntnisse in Wort und Schrift Teamgeist, Einsatzbereitschaft und eine service- sowie lösungsorientierte Denkweise Darauf kannst du dich freuen: Kultur: Offene Kommunikation, Duz-Kultur und flache Hierarchien Teamwork: Ein engagiertes Team und Zusammenarbeit auf Augenhöhe – mit engem Austausch und gegenseitiger Unterstützung Entwicklung: Weiterbildungs- und Entwicklungsmöglichkeiten, individuell und passend zu deiner Rolle und Erfahrung Einstieg: Strukturierte, umfassende Einarbeitung – begleitet von erfahrenen Kolleginnen und Kollegen Abwechslung & Gestaltungsspielraum: Ein spannendes, vielseitiges Aufgabenspektrum mit viel Gestaltungsspielraum in einem dynamischen Umfeld, in dem du Prozesse und Lösungen aktiv mitgestaltest Benefits: Urban Sports Club, JobRad, Sprachkurse (Babbel), 30 Tage Urlaub, flexible Arbeitszeiten, hybrides Arbeiten (Büro & mobil) und vieles mehr! Neugierig geworden? Dann bewirb dich jetzt – wir freuen uns darauf, dich kennenzulernen! Ansprechpartnerin Eva Schlichting HR Business Partner bewerbungen@gus-group.com Weitere Informationen zu uns findest du unter https://www.gus-group.com", "summaryDescription" : "Support Mitarbeiter (m/w/d) at gus-group. Skills: Kundenanfragen, IT-Support, Softwareanwendungen. Seien Sie die erste Ansprechperson für Kundenanfragen. Unterstützen Sie bei technischen Fragestellungen", "createdAt" : "2026-06-14T18:26:48.284", "lastUpdated" : "2026-06-15T22:15:47.472", "ingestTimestamp" : "2026-06-14T18:26:48.284", "mongoId" : "6a2e888074d8ee00a0de6ebe", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Abschlagszahlungen", "Milchgeldabrechnungen", "Nachzahlungen", "Kundenanfragen", "IT-Support", "Softwareanwendungen", "Fehlerdiagnose", "Fehlerbehebung", "Qualitätssicherung", "Dokumentation", "EVS-Software", "EIS-Software", "Ticketsystem" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309695f292fd229c0d50f8", "title" : "Application Support Specialist (m/w/d)", "company" : "wheel-IT AG", "industry" : "Technology", "salary" : { "min" : 52000.0, "max" : 73000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Application Support Specialist in Walldorf, Germany, adjusted for the Technology industry and company size." }, "location" : "Walldorf", "locations" : [ "Walldorf", "Germany" ], "timestamp" : "2026-06-16T12:28:44.004", "fingerprint" : "01e77a955a8e20964ad58cd98f13c4a72e98fa24f93c7c607fb3a5044d1d57b4", "source" : "join_com", "language" : "de", "applyUrl" : "https://join.com/companies/dailytalents/16274446-application-support-specialist-m-w-d-oder-wheel-it-ag-oder-walldorf", "externalId" : "16214814", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Walldorf", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "49.3032669,8.6432056" } ], "locationText" : "Walldorf, Germany", "summaryDescription" : "Application Support Specialist (m/w/d) at wheel-IT AG", "createdAt" : "2026-06-16T02:50:53.217", "lastUpdated" : "2026-06-16T12:28:44.004", "ingestTimestamp" : "2026-06-16T02:50:53.217", "mongoId" : "6a309695f292fd229c0d50f8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.9 }, { "id" : "6a2c7daf74d8ee00a09506dc", "title" : "Mitarbeiter Kundenservice (w/m/d) 1st Level", "company" : "IONOS SE", "industry" : "Technology", "salary" : { "min" : 33000.0, "max" : 41000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an entry-level Customer Service Representative in Germany, with adjustments for the technology industry and company size." }, "location" : "IONOS SE", "locations" : [ "IONOS SE" ], "timestamp" : "2026-06-15T10:25:11.017", "fingerprint" : "0cd28d83c728664a06fa7be62968c4407f483e010a743d4ff356cfd546b02bc4", "source" : "greenhouse", "language" : "de", "applyUrl" : "https://job-boards.eu.greenhouse.io/ionos/jobs/4314657101", "externalId" : "4314657101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Germany", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Germany", "professionalSkills" : [ "Servicequalität gewährleisten", "Kundenbeziehungen pflegen", "Kundenbindung", "Kundenzufriedenheit", "Wertschöpfung", "Kundenbetreuung", "Kundenberatung", "Produktkenntnisse", "Kundenbindung", "Kundenbetreuung", "Kundenberatung", "Produktkenntnisse" ], "hardSkillsList" : [ "Call Center Erfahrung" ], "softSkillsList" : [ "Motivation", "Geduld" ], "hardSkills" : [ { "name" : "Call Center Erfahrung", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Motivation" }, { "name" : "Geduld" } ], "majorSkills" : "Kundenbetreuung, Produktkenntnisse, Kundenberatung", "majorSkillsList" : [ "Kundenbetreuung", "Produktkenntnisse", "Kundenberatung" ], "coreResponsibilities" : "Kunden qualitativ hochwertig unterstützen, Schnell verstehen, Passende Lösung finden, Beste Lösung anbieten, Beste Option anbieten, Verfahren optimieren, Produkte optimieren, Kundenerlebnis entwickeln", "teamCollaboration" : "Zusammenarbeit mit Kolleginnen; Zusammenarbeit mit Kollegen", "domainKnowledge" : "Cloud-Infrastruktur; Cloud-Services; Hosting-Dienstleistungen; Web Presence; Productivity-Angebote; Domains; Webhosting; Website-Builder; E-Commerce; Online-Marketing-Tools; Cloud-Lösungen", "domainList" : [ "cloud-infrastruktur", "cloud-services", "hosting-dienstleistungen", "web-presence", "productivity-angebote", "domains", "webhosting", "website-builder", "e-commerce", "online-marketing-tools", "cloud-losungen" ], "domainSpecificKnowledge" : [ "Cloud-Infrastruktur", "Cloud-Services", "Hosting-Dienstleistungen", "Web Presence", "Productivity-Angebote", "Domains", "Webhosting", "Website-Builder", "E-Commerce", "Online-Marketing-Tools", "Cloud-Lösungen" ], "communicationSkills" : "Kommerzielle Kommunikation", "continuousLearning" : "Weiterbildungs- und Entwicklungsmöglichkeiten", "problemSolvingSkills" : "Lösungsfindung", "outcomesObjectives" : "Hohe Servicequalität gewährleisten; Kunden zufriedenheit fördern", "qualificationsBasic" : "Fließende Französischkenntnisse, Deutsch- oder Englischkenntnisse, Kommunikationstraining oder Berufserfahrung, Kontakt mit Kunden mögen, Schnell Lösung finden", "qualificationsPreferred" : "Wissen über Produkte perfektionieren", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Bei IONOS arbeitest Du bei dem führenden europäischen Anbieter von Cloud-Infrastruktur, Cloud-Services und Hosting-Dienstleistungen partnerschaftlich mit unterschiedlichen Teams zusammen. Wir bieten Dir eine Perspektive in einer der zukunftssichersten Branchen. Uns zeichnen offene Arbeitsstrukturen, Duz-Kultur und flache Hierarchien mit unvergleichlichem Team-Spirit aus. Wir sind fest davon überzeugt, dass Job und Spaß vereinbar sind und bieten Dir hierfür das entsprechende Umfeld. Bei ständigem Wachstum sind wir stets auf der Suche nach neuen Teammitgliedern. Werde Teil von IONOS und lass uns gemeinsam wachsen. Aufgabenbereich Um weiterhin eine hohe Servicequalität für unsere Kundinnen und Kunden zu gewährleisten, möchten wir unser SMB-Team speziell für französische Kunden erweitern. Deshalb sind wir auf der Suche nach mehreren neuen Mitarbeitenden. Neben deiner Motivation und Geduld möchtest du unsere Kunden qualitativ hochwertig unterstützen. In enger Zusammenarbeit mit deinen Kolleginnen und Kollegen leistest du einen entscheidenden Beitrag zu deren Zufriedenheit. Als erster Ansprechpartner unserer Kunden tust du alles, um schnell zu verstehen und eine passende Lösung zu finden. Nichts sollte dem Zufall überlassen werden. Um unseren Kunden immer die beste Lösung und/oder Option anbieten zu können, wird deine kommerzielle Kommunikation entscheidend sein. Dein Wunsch, dein Wissen über unsere Produkte zu perfektionieren und fortzusetzen, ist essenziell, um effektiv auf unsere Kunden eingehen zu können. Du hilfst, Verfahren und Produkte kontinuierlich zu optimieren und trägst aktiv zur Entwicklung des Kundenerlebnisses bei. Qualifikationen Fließende Französischkenntnisse erforderlich, zusätzlich Deutsch- oder Englischkenntnisse. Du hast ein Kommunikationstraining absolviert oder verfügst über Berufserfahrung in Call Centern. Du magst den Kontakt mit Kunden und dein erstes Ziel ist es, die beste Lösung für ihre Anliegen zu finden. Deine Kommunikationsfähigkeiten sind perfekt, sowohl mündlich als auch schriftlich. Du gibst dein Bestes, um die Qualität und Zufriedenheit unserer Kunden zu fördern. Benefits Hybrides Arbeitsmodell mit Homeoffice-Möglichkeit. An einigen Standorten eine bezuschusste Kantine und verschiedene kostenfreie Getränke. Moderne Büroflächen mit sehr guter Verkehrsanbindung. Diverse Mitarbeiterrabatte für Aktivitäten und Produkte. Mitarbeiterevents wie Sommer- und Winterfeiern, sowie Workshops. Zahlreiche Weiterbildungs- und Entwicklungsmöglichkeiten. Verschiedene Gesundheitsangebote, wie Sport- und Gesundheitskurse. Über IONOS IONOS ist der führende europäische Digitalisierungs-Partner für kleine und mittlere Unternehmen (KMU). IONOS hat mehr als sechs Millionen Kundinnen und Kunden und ist mit einer weltweit verfügbaren Plattform in 18 Märkten in Europa und Nordamerika aktiv. Mit seinen Web Presence & Productivity-Angeboten agiert das Unternehmen als “One-Stop-Shop\" für alle Digitalisierungs-Bedürfnisse - von Domains und Webhosting über klassische Website-Builder und Do-It-Yourself-Lösungen, von E-Commerce bis zu Online-Marketing-Tools. Darüber hinaus bietet IONOS Cloud-Lösungen für Firmen, die im Zuge der Weiterentwicklung ihres Geschäfts in die Cloud wechseln möchten. Wir wertschätzen Vielfalt und begrüßen alle Bewerbungen – unabhängig von z. B. Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion, Behinderung, Alter sowie sexueller Orientierung und Identität, körperlichen Merkmalen, Familienstand oder einem anderen sachfremden Kriterium nach geltendem Recht.", "summaryDescription" : "Mitarbeiter Kundenservice (w/m/d) 1st Level at IONOS SE. Skills: Kundenbetreuung, Produktkenntnisse, Kundenberatung. Kunden qualitativ hochwertig unterstützen. Schnell verstehen", "postedDate" : "2026-06-14T08:57:17.988", "createdAt" : "2026-06-14T08:57:17.988", "lastUpdated" : "2026-06-15T10:25:11.017", "ingestTimestamp" : "2026-06-14T08:57:17.988", "mongoId" : "6a2c7daf74d8ee00a09506dc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Call Center Erfahrung", "Motivation", "Geduld", "Kundenbetreuung", "Produktkenntnisse", "Kundenberatung", "Servicequalität gewährleisten", "Kundenbeziehungen pflegen", "Kundenbindung", "Kundenzufriedenheit", "Wertschöpfung", "Cloud-Infrastruktur", "Cloud-Services", "Hosting-Dienstleistungen", "Web Presence", "Productivity-Angebote", "Domains", "Webhosting", "Website-Builder", "E-Commerce", "Online-Marketing-Tools", "Cloud-Lösungen" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d664f74d8ee00a0bc1efb", "title" : "Freelance Onsite PC Technician (m/w/d)", "company" : "EVERIENCE", "industry" : "Information Technology And Services", "salary" : { "min" : 36000.0, "max" : 54000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Mid-level Freelance Onsite PC Technicians in Amsterdam, Netherlands, adjusted for the technology industry and contract employment type." }, "location" : "Amsterdam, NH, Netherlands", "locations" : [ "Amsterdam", "NH", "Netherlands" ], "timestamp" : "2026-06-16T03:18:41.584", "fingerprint" : "4ae7cf38575a1a2a8e9f4aeb9f7fb236e0b4a85fccee0ce6263f42ab39e062d8", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/EVERIENCE/744000131901429-freelance-onsite-pc-technician-m-w-d-first-and-second-level-support", "externalId" : "744000131901429", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amsterdam", "state" : "North Holland", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.3730796,4.8924534" } ], "locationText" : "Amsterdam, North Holland, Netherlands", "employmentType" : "CONTRACT", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Office 365, Microsoft Entra ID, Azure AD administration", "hardSkillsList" : [ "IT support", "Computer deployment", "User onboarding", "Printer troubleshooting", "Network troubleshooting" ], "hardSkills" : [ { "name" : "IT support", "level" : "intermediate" }, { "name" : "Computer deployment", "level" : "intermediate" }, { "name" : "User onboarding", "level" : "intermediate" }, { "name" : "Printer troubleshooting", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Level 1 Support, Level 2 Support, IT Support", "majorSkillsList" : [ "Level 1 Support", "Level 2 Support", "IT Support" ], "coreResponsibilities" : "Provide End-user support, Support Office applications, Setup and deploy computers, Onboard users to IT tools, Provide printer support, Troubleshoot network topics, Troubleshoot firewalls, Troubleshoot switches, Troubleshoot connectivity, Act as escalation point", "domainKnowledge" : "Digital transformation; Artificial intelligence; Data-based value creation; User experience; Data security; Cloud infrastructure; Smart office", "domainList" : [ "digital-transformation", "artificial-intelligence", "data-based-value-creation", "user-experience", "data-security", "cloud-infrastructure", "smart-office" ], "domainSpecificKnowledge" : [ "Digital transformation", "Artificial intelligence", "Data-based value creation", "User experience", "Data security", "Cloud infrastructure", "Smart office" ], "toolProficiency" : [ "ServiceNow", "Microsoft Entra ID" ], "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "Fluent in Dutch, Fluent in English, Experienced in Level 1 IT support, Experienced in Level 2 IT support, Comfortable working autonomously", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... Key Responsibilities: Level 1 Support: * End-user support for Office applications, particularly Office 365 * Initial setup and deployment of new computers using internal tool - training will be provided * Introduction and onboarding of users to company IT tools * Printer support and troubleshooting Level 2 Support: * Support for network-related topics: firewalls, switches, and connectivity * Escalation point for more complex technical issues ## Qualifications Tools & Technologies: * Microsoft Entra ID (Azure AD administration) * ServiceNow for ticketing and incident management * Use of company-specific deployment and support tools Essential experience/skills: * Fluent in Dutch and English * Experienced in both Level 1 and Level 2 IT support * Comfortable working autonomously (no backup needed) ## Additional Information * Location: Amsterdam * Freelance All our positions are open to both women and men and are, of course, open to people with disabilities.", "summaryDescription" : "Freelance Onsite PC Technician (m/w/d) at EVERIENCE. Skills: Level 1 Support, Level 2 Support, IT Support. Provide End-user support. Support Office applications", "postedDate" : "2026-06-12T13:13:56.000", "createdAt" : "2026-06-14T19:59:03.486", "lastUpdated" : "2026-06-16T03:18:41.584", "ingestTimestamp" : "2026-06-14T19:59:03.486", "mongoId" : "6a2d664f74d8ee00a0bc1efb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "IT support", "Computer deployment", "User onboarding", "Printer troubleshooting", "Network troubleshooting", "Level 1 Support", "Level 2 Support", "IT Support", "Digital transformation", "Artificial intelligence", "Data-based value creation", "User experience", "Data security", "Cloud infrastructure", "Smart office", "ServiceNow", "Microsoft Entra ID" ], "skillCount" : 17, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c722174d8ee00a092ff77", "title" : "Freelance Onsite PC Technician (m/w/d)", "company" : "EVERIENCE", "industry" : "Information Technology And Services", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Mid-level Onsite PC Technicians in Amsterdam, Netherlands, adjusted for the IT Consulting industry and contract employment type." }, "location" : "Amsterdam, NH, Netherlands", "locations" : [ "Amsterdam", "NH", "Netherlands" ], "timestamp" : "2026-06-15T02:05:58.182", "fingerprint" : "77df227603e95fd10c5a2fc1f792ed195aafcdf7c789d5f086a15e012f3b19d6", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/EVERIENCE/744000131901429-freelance-onsite-pc-technician-m-w-d-first-and-second-level-support", "externalId" : "744000131901429", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amsterdam", "state" : "North Holland", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.3730796,4.8924534" } ], "locationText" : "Amsterdam, North Holland, Netherlands", "employmentType" : "CONTRACT", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Office 365, Microsoft Entra ID, Azure AD", "professionalSkills" : [ "User support", "Desktop engineering", "Knowledge management", "Business support", "Cybersecurity", "Cloud management", "Infrastructure management", "Smart office", "IT logistics" ], "hardSkillsList" : [ "Network troubleshooting", "Firewall support", "Switch support", "Connectivity troubleshooting" ], "hardSkills" : [ { "name" : "Network troubleshooting", "level" : "intermediate" }, { "name" : "Firewall support", "level" : "intermediate" }, { "name" : "Switch support", "level" : "intermediate" }, { "name" : "Connectivity troubleshooting", "level" : "intermediate" } ], "majorSkills" : "IT support, PC technician", "majorSkillsList" : [ "IT support", "PC technician" ], "coreResponsibilities" : "Provide End-user support, Support Office applications, Setup and deploy new computers, Onboard users to IT tools, Provide Printer support, Support network-related topics, Support firewalls, Support switches, Support connectivity, Escalate technical issues", "domainKnowledge" : "AI-augmented digital services; Digital transformation; Data-based value creation", "domainList" : [ "ai-augmented-digital-services", "digital-transformation", "data-based-value-creation" ], "domainSpecificKnowledge" : [ "AI-augmented digital services", "Digital transformation", "Data-based value creation" ], "toolProficiency" : [ "ServiceNow", "Company-specific deployment tools", "Company-specific support tools" ], "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "Fluent in Dutch, Fluent in English, Experienced in Level 1 IT support, Experienced in Level 2 IT support, Comfortable working autonomously", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... Key Responsibilities: Level 1 Support: * End-user support for Office applications, particularly Office 365 * Initial setup and deployment of new computers using internal tool - training will be provided * Introduction and onboarding of users to company IT tools * Printer support and troubleshooting Level 2 Support: * Support for network-related topics: firewalls, switches, and connectivity * Escalation point for more complex technical issues ## Qualifications Tools & Technologies: * Microsoft Entra ID (Azure AD administration) * ServiceNow for ticketing and incident management * Use of company-specific deployment and support tools Essential experience/skills: * Fluent in Dutch and English * Experienced in both Level 1 and Level 2 IT support * Comfortable working autonomously (no backup needed) ## Additional Information * Location: Amsterdam * Freelance All our positions are open to both women and men and are, of course, open to people with disabilities.", "summaryDescription" : "Freelance Onsite PC Technician (m/w/d) at EVERIENCE. Skills: IT support, PC technician. Provide End-user support. Support Office applications", "postedDate" : "2026-06-12T13:13:56.000", "createdAt" : "2026-06-13T16:24:57.227", "lastUpdated" : "2026-06-15T02:05:58.182", "ingestTimestamp" : "2026-06-13T16:24:57.227", "mongoId" : "6a2c722174d8ee00a092ff77", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Network troubleshooting", "Firewall support", "Switch support", "Connectivity troubleshooting", "IT support", "PC technician", "User support", "Desktop engineering", "Knowledge management", "Business support", "Cybersecurity", "Cloud management", "Infrastructure management", "Smart office", "IT logistics", "AI-augmented digital services", "Digital transformation", "Data-based value creation", "ServiceNow", "Company-specific deployment tools", "Company-specific support tools" ], "skillCount" : 21, "jobCategory" : "engineering", "jobSubcategory" : "Fonctions support utilisateurs", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "IT Consulting" }, { "id" : "6a305bb2f292fd229cf5fa20", "title" : "Mitarbeiter IT Support DOOH (m/w/d)", "company" : "Ströer SE & Co. KGaA", "industry" : "Marketing And Advertising", "salary" : { "min" : 42000.0, "max" : 58000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Mid-level IT Support roles in Cologne, Germany, adjusted for the technology industry and company size." }, "location" : "Köln, NRW, Germany", "locations" : [ "Köln", "NRW", "Germany" ], "timestamp" : "2026-06-16T10:27:21.366", "fingerprint" : "d2809818f207e61f352b5bed63befffd78fcee96edc04124fc1dfc70a0233452", "source" : "smartrecruiters", "language" : "de", "applyUrl" : "https://jobs.smartrecruiters.com/StrerSECoKGaAStrerGruppe/744000132155120-mitarbeiter-it-support-dooh-m-w-d-", "externalId" : "744000132155120", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Köln", "state" : "North Rhine-Westphalia", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.9383610,6.9599740" } ], "locationText" : "Köln, North Rhine-Westphalia, Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Linux, Microsoft 365", "professionalSkills" : [ "IT-Support", "Service Requests", "Incident Analyse", "Prozessentwicklung" ], "hardSkillsList" : [ "Systemintegration" ], "hardSkills" : [ { "name" : "Systemintegration", "level" : "intermediate" } ], "majorSkills" : "IT Support, DOOH Support", "majorSkillsList" : [ "IT Support", "DOOH Support" ], "coreResponsibilities" : "Bearbeiten von IT-Störungen, Bearbeiten von Service Requests, Analysieren von Incidents, Priorisieren von Anfragen, Sicherstellen der Einhaltung von SLAs, Koordinieren externer Dienstleister, Nachverfolgen von Dienstleisterleistungen, Unterstützen bei der Rechnungsprüfung, Dokumentieren von Störungen, Dokumentieren von Lösungen, Dokumentieren von servicerelevanten Informationen, Unterstützen anderer Fachbereiche, Entwickeln von Supportprozessen", "teamCollaboration" : "Technische Schnittstelle", "domainKnowledge" : "DOOH", "domainList" : [ "dooh" ], "domainSpecificKnowledge" : [ "DOOH" ], "toolProficiency" : [ "OTRS", "Jira", "Confluence", "Microsoft Office" ], "documentationSkills" : "Dokumentation", "continuousLearning" : "Weiterentwicklung; Trainingsangebote", "innovationCreativity" : "Innovative Lösungen schaffen", "problemSolvingSkills" : "Technische Herausforderungen lösen", "qualificationsBasic" : "Ausbildung als Fachinformatiker Systemintegration, Vergleichbare IT-Ausbildung, Nachweisbare praktische Erfahrung im IT-Support, Gute Kenntnisse in Linux-Systemen, Erfahrung mit Ticket- und Dokumentationssystemen, Sicherer Umgang mit Microsoft 365, Erfahrung in der Analyse und Bearbeitung von Incidents", "qualificationsPreferred" : "Quereinsteiger mit praktischer Erfahrung", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Die Infoscreen GmbH ist innerhalb der Ströer Gruppe der Spezialist für Bewegtbild im öffentlichen Raum. Das Konzept, einen Bewegtbildmix aus Werbung, Information und Unterhaltung zu zeigen, prägt die Erfolgsstory von Infoscreen seit zwanzig Jahren. Derzeit betreibt das Münchner Unternehmen in Deutschland über 9.000 Public Video Screens in U- und S-Bahnhöfen, in Fernbahnhöfen, an Flughäfen und in Einkaufszentren. Du möchtest technische Herausforderungen lösen und dafür sorgen, dass digitale Werbemedien zuverlässig funktionieren? Dann werde Teil unseres Teams im DOOH-Support. Für unseren Standort in Köln suchen wir Dich als Mitarbeiter IT Support DOOH (m/w/d) in Vollzeit. * Du bearbeitest IT-Störungen und Service Requests im 2nd-Level-Support über OTRS, Jira, Telefon und E-Mail * Du analysierst eingehende Incidents, priorisierst Anfragen und stellst die Einhaltung definierter SLAs sicher * Du koordinierst externe Dienstleister, verfolgst deren Leistungen nach und unterstützt bei der Rechnungsprüfung * Du dokumentierst Störungen, Lösungen und servicerelevante Informationen in OTRS, Jira und Confluence * Als technische Schnittstelle unterstützt Du andere Fachbereiche bei Support- und Betriebsfragen * Du entwickelst bestehende Supportprozesse weiter und hilfst dabei, aus jeder Herausforderung mehr zu machen ## Qualifications * Du hast eine Ausbildung als Fachinformatiker für Systemintegration oder eine vergleichbare IT-Ausbildung abgeschlossen * Du verfügst alternativ als Quereinsteiger über nachweisbare praktische Erfahrung im IT-Support * Du besitzt gute Kenntnisse in Linux-Systemen * Du hast Erfahrung mit Ticket- und Dokumentationssystemen wie OTRS, Jira und Confluence * Du arbeitest sicher mit Microsoft 365 und den gängigen Office-Anwendungen * Du bringst Erfahrung in der Analyse und Bearbeitung von Incidents und Service Requests mit ## Additional Information Mach mehr aus Deinem Job. Wir setzen auf das Potenzial jedes Einzelnen und bieten Dir eine Umgebung, in der Du Dich weiterentwickeln, Verantwortung übernehmen und im Team innovative Lösungen schaffen kannst. Nutze die Chance und entdecke unsere Benefits, die Dich auf Deinem Weg bei uns unterstützen: * 30 Tage Urlaub : Deine Zeit für Erholung im Jahr * Sabbatical : Möglichkeit für längere Auszeiten * Flexibles Arbeitsmodell: Flexible Arbeitszeiten sowie eine Kombination aus Präsenz im Office und 30 % Mobile Work * Mobilität & Zuschüsse: Jobbike, Zuschuss zum Deutschlandticket * Vermögenswirksame Leistungen : Vorteile zur Förderung Deiner finanziellen Rücklagen * Corporate Benefits : Rabatte z.B. für Reisen und Eventtickets * Weiterentwicklung : Interne Talenteprogramme, Frauenförderung, Trainingsangebote * Onboarding-Events : Umfassende Einarbeitung und Einführungsveranstaltungen * Moderne Büros : Papierlose Arbeitsplätze mit digitalen Prozessen * Mitarbeiterempfehlungsprogramm : Prämien für erfolgreiche Empfehlungen * Arbeitsmedizinische Versorgung : Gesundheitschecks und -veranstaltungen, sowie Zuschüsse zu Bildschirmbrillen * Firmenevents : Weihnachtsfeiern, Teamausflüge und B2Run-Teilnahme * Communities : Netzwerke wie Frauennetzwerk * IT-Benefit-Programm : Finanzierungsangebot für Elektronikgeräte zur privaten Nutzung Mach Deinen nächsten Karriereschritt in einem spannenden Umfeld – wir freuen uns darauf, Dich kennenzulernen!", "summaryDescription" : "Mitarbeiter IT Support DOOH (m/w/d) at Ströer SE & Co. KGaA. Skills: IT Support, DOOH Support. Bearbeiten von IT-Störungen. Bearbeiten von Service Requests", "postedDate" : "2026-06-15T09:36:24.000", "createdAt" : "2026-06-16T00:02:32.943", "lastUpdated" : "2026-06-16T10:27:21.366", "ingestTimestamp" : "2026-06-16T00:02:32.943", "mongoId" : "6a305bb2f292fd229cf5fa20", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Systemintegration", "IT Support", "DOOH Support", "IT-Support", "Service Requests", "Incident Analyse", "Prozessentwicklung", "DOOH", "OTRS", "Jira", "Confluence", "Microsoft Office" ], "skillCount" : 12, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307095f292fd229cff5b7d", "title" : "Minijob Technischer Remote Support / Telefon-Support Fotoboxen (m/w/d)", "salary" : { "min" : 10000.0, "max" : 15000.0, "currency" : "BGN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an entry-level remote technical support role in Bulgaria, adjusted for a part-time employment type." }, "location" : "Remote", "locations" : [ "Bulgaria" ], "timestamp" : "2026-06-16T11:44:07.892", "fingerprint" : "43b92f31152838142bfa3ecfb265e7c5474ae874d8c4e10ae3344526f7c46024", "source" : "join_com", "language" : "de", "applyUrl" : "https://join.com/companies/mintano/16238850-minijob-technischer-remote-support-telefon-support-fotoboxen-m-w-d", "externalId" : "16183917", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "PART_TIME", "coreResponsibilities" : "Provide technical support, Handle phone support", "domainKnowledge" : "Fotoboxen", "domainList" : [ "fotoboxen" ], "domainSpecificKnowledge" : [ "Fotoboxen" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "summaryDescription" : "Minijob Technischer Remote Support / Telefon-Support Fotoboxen (m/w/d). Provide technical support. Handle phone support", "createdAt" : "2026-06-16T00:53:23.390", "lastUpdated" : "2026-06-16T11:44:07.892", "ingestTimestamp" : "2026-06-16T00:53:23.390", "mongoId" : "6a307095f292fd229cff5b7d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Fotoboxen" ], "skillCount" : 1, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "6a304ff9f292fd229ceeb753", "title" : "Junior System Support Engineer (m/w/d)", "company" : "Roche Diagnostics", "industry" : "Healthcare", "salary" : { "min" : 78000.0, "max" : 95000.0, "currency" : "CHF", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior System Support Engineer in Rotkreuz, Switzerland, adjusted for the biotech industry and full-time employment." }, "location" : "Rotkreuz", "locations" : [ "Rotkreuz", "Switzerland" ], "timestamp" : "2026-06-16T08:47:53.470", "fingerprint" : "43959fb0080a6f51d0a10412e098b02cf6a1608b5dca4160d3e1f6caaf4052dd", "source" : "join_com", "language" : "de", "applyUrl" : "https://join.com/companies/we-make-it/16297634-junior-system-support-engineer-m-w-d-for-roche-diagnostics-in-rotkreuz", "externalId" : "16297634", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Rotkreuz", "country" : "Switzerland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "47.1417024,8.4305526" } ], "locationText" : "Rotkreuz, Switzerland", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Junior", "summaryDescription" : "Junior System Support Engineer (m/w/d) at Roche Diagnostics", "createdAt" : "2026-06-15T22:53:43.200", "lastUpdated" : "2026-06-16T08:47:53.470", "ingestTimestamp" : "2026-06-15T22:53:43.200", "mongoId" : "6a304ff9f292fd229ceeb753", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Biotech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cfe2174d8ee00a0ab218c", "title" : "IT Onsite Support (Cork, 1st/2nd Level Support, Part-time, Weekend)", "company" : "D-ploy", "industry" : "Medical Devices", "salary" : { "min" : 32500.0, "max" : 45000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Onsite Support in Cork, Ireland, adjusted for mid-seniority and full-time employment." }, "location" : "Cork, County Cork, Ireland", "locations" : [ "Cork, County Cork, Ireland" ], "certifications" : [ "ITIL certification" ], "timestamp" : "2026-06-16T04:57:22.123", "fingerprint" : "4468d14f68282d82845d0bd711a2998a31ed643afaf1837f59897cfd66d2c77e", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/C2276613AD/apply", "externalId" : "C2276613AD", "industryFunction" : { }, "locationPoint" : "51.89797,-8.47061", "structuredLocations" : [ { "city" : "Cork", "state" : "County Cork", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.8985136,-8.4726423" } ], "locationText" : "Cork, County Cork, Ireland", "employmentType" : "FULL_TIME", "technicalSkills" : "Information trends, Connect client, Exchange, AD accounts, VPN", "professionalSkills" : [ "Problem solving", "Analytical skills", "Planning", "Organizing skills" ], "hardSkillsList" : [ "Computer workstation maintenance", "Desktop infrastructure maintenance", "Software evaluation", "Hardware troubleshooting", "Software troubleshooting", "Device troubleshooting", "PC connectivity troubleshooting", "Network troubleshooting", "Software installation", "Asset tracking" ], "softSkillsList" : [ "Customer focused", "Friendly", "Supportive", "Flexible personality", "Quick learning ability" ], "hardSkills" : [ { "name" : "Computer workstation maintenance", "level" : "intermediate" }, { "name" : "Desktop infrastructure maintenance", "level" : "intermediate" }, { "name" : "Software evaluation", "level" : "intermediate" }, { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Device troubleshooting", "level" : "intermediate" }, { "name" : "PC connectivity troubleshooting", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" }, { "name" : "Software installation", "level" : "intermediate" }, { "name" : "Asset tracking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer focused" }, { "name" : "Friendly" }, { "name" : "Supportive" }, { "name" : "Flexible personality" }, { "name" : "Quick learning ability" } ], "majorSkills" : "IT Service Desk, Desktop Support, Troubleshooting", "majorSkillsList" : [ "IT Service Desk", "Desktop Support", "Troubleshooting" ], "coreResponsibilities" : "Maintain computer workstations, Maintain associated software, Act as point of contact for employees, Handle computer issues, Perform ongoing maintenance, Plan desktop infrastructure, Monitor desktop infrastructure performance, Suggest efficiency improvements, Evaluate applications, Evaluate software patches, Resolve software issues, Resolve hardware issues, Resolve device issues, Install desktop hardware, Configure desktop hardware, Ensure desktop usability, Install desktop software, Configure desktop software, Ensure desktop software usability, Provide IT support, Troubleshoot technical issues, Support Client standard technologies, Troubleshoot Exchange, Perform adds/moves/changes for AD accounts, Work with project management team, Build PCs, Deploy network equipment, Troubleshoot PC connectivity issues, Troubleshoot network elements, Troubleshoot ISP circuits, Troubleshoot firewalls, Troubleshoot network switches, Troubleshoot wireless equipment, Troubleshoot telephone system, Install packaged software, Install authorized 3rd party software, Implement remote access solution, Support remote access solution, Document local client environment, Update local client environment, Escalate service issues, Communicate with customers, Communicate with end users, Inform users of incident progress, Notify users of impending changes, Notify users of agreed outages, Monitor network performance, Resolve throughput issues, Oversee asset maintenance, Track assets, Test Business Continuity, Test Disaster Recovery, Advise staff on computer operations, Advise staff on software applications, Train staff on computer operations, Train staff on software applications, Participate in new staff on-boarding", "teamCollaboration" : "Project management team", "projectManagementSkills" : [ "PC builds", "Network equipment deployments" ], "domainKnowledge" : "Information trends", "domainList" : [ "information-trends" ], "domainSpecificKnowledge" : [ "Information trends" ], "toolProficiency" : [ "AD accounts" ], "communicationSkills" : "Communication with customers; Communication with end users", "documentationSkills" : "Document local client environment; Update local client environment", "continuousLearning" : "Professional advancement", "problemSolvingSkills" : "Problem solving; Analytical skills; Troubleshoot PC connectivity issues; Troubleshoot network elements; Resolve throughput issues", "specialRequirements" : "Declare Criminal record extract", "qualificationsBasic" : "Experience in 1st/2nd level IT Service Desk/Desktop Support, Fluent English both written and verbally", "qualificationsPreferred" : "ITIL certification", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "D-ploy is an **IT** and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the **IT** community, we optimize our customer‘s **IT** productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where **IT** counts, join us! ### Tasks and Responsibilities * Maintain the integrity of all computer workstations and associated software within the organization * Act as the main point of contact for employees who are experiencing computer issues * Ongoing maintenance and future planning needs of the company's desktop infrastructure * Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency * Evaluate applications and software patches for desktop applications to see if they will solve desktop issues * Resolve software, hardware and device issues reported by the end users * Installation, configuration and ongoing usability of desktop hardware and software * IT support relating to technical issues involving Connect client * Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts * Work with the project management team on PC builds and network equipment deployments Troubleshoot PC connectivity issues * Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system * Installation of packaged software and authorized 3rd party software * Remote access solution (VPN) implementation and support * Document and update the local client environment * Escalate service issues when required * Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages * Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required * Oversee the maintenance and tracking of assets * Business Continuity & Disaster Recovery testing * Advise and train staff on computer operations and software applications * New staff on-boarding participation **Requirements** * A strong understanding of Information Technology; trends, products and solutions * Experience in a similar position in 1st and 2nd level IT Service Desk/Desktop Support * Customer focused with a passion and drive for customer satisfaction and delivering business values * Friendly, supportive and flexible personality with quick learning ability * Solid problem solving and analytical skills * Ability to work independently as well as willing to follow directions and best practices * Great communication and interpersonal skills * Good team player with planning and organizing skills * ITIL certification is an advantage * Fluent English both written and verbally are strongly required * Successful candidates have to declare Criminal record extract not older than three months **Benefits** * Broad range of activities, tasks, and projects * Vouchers (B-day voucher, wedding, and new born surprise) * Contributions to wellness programs (multisport card) * Fishing for Friends program – our referral program * Further development and professional advancement * Friendly and international working environment * Company-sponsored events * Competitive salary and various benefits Is IT in your DNA?", "summaryDescription" : "IT Onsite Support (Cork, 1st/2nd Level Support, Part-time, Weekend) at D-ploy. Skills: IT Service Desk, Desktop Support, Troubleshooting. Maintain computer workstations. Maintain associated software", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-14T19:51:44.194", "lastUpdated" : "2026-06-16T04:57:22.123", "ingestTimestamp" : "2026-06-14T19:51:44.194", "mongoId" : "6a2cfe2174d8ee00a0ab218c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/C2276613AD", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Computer workstation maintenance", "Desktop infrastructure maintenance", "Software evaluation", "Hardware troubleshooting", "Software troubleshooting", "Device troubleshooting", "PC connectivity troubleshooting", "Network troubleshooting", "Software installation", "Asset tracking", "Customer focused", "Friendly", "Supportive", "Flexible personality", "Quick learning ability", "IT Service Desk", "Desktop Support", "Troubleshooting", "Problem solving", "Analytical skills", "Planning", "Organizing skills", "PC builds", "Network equipment deployments", "Information trends", "ITIL certification", "AD accounts" ], "skillCount" : 27, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91d974d8ee00a0984319", "title" : "Werkstudent Product Support (m/w/d)", "company" : "Evernest", "industry" : "Real Estate", "salary" : { "min" : 22000.0, "max" : 28000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for entry-level internships in Germany, adjusted for the city tier of Hamburg, the real estate industry, and the company size of Evernest." }, "location" : "Hamburg, Hamburg, Germany", "locations" : [ "Hamburg", "Hamburg", "Germany" ], "timestamp" : "2026-06-15T04:54:46.809", "fingerprint" : "e77f836a3911d9a81fd2b4b01e81c76b059741c42450f14f7f7fe80b18241b1b", "source" : "greenhouse", "language" : "de", "applyUrl" : "https://www.evernest.com/de/karriere/job/4833296101/?gh_jid=4833296101", "externalId" : "4833296101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hamburg", "state" : "Hamburg", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.5909051,9.9753758" } ], "locationText" : "Hamburg, Hamburg, Germany", "employmentType" : "INTERNSHIP", "technicalSkills" : "SQL, G-Suite, Notion", "professionalSkills" : [ "Design Thinking" ], "hardSkillsList" : [ "Datenanalysen" ], "hardSkills" : [ { "name" : "Datenanalysen", "level" : "intermediate" } ], "majorSkills" : "Product Management", "majorSkillsList" : [ "Product Management" ], "coreResponsibilities" : "Support Agents, Optimize Support Process, Test Tickets, Ensure Quality Features, Revise Documentation, Develop Platform Guides, Develop Internal Process Guides, Manage Small Projects, Support Product Team", "teamCollaboration" : "Cross-functional Product Teams", "projectManagementSkills" : [ "Project Management" ], "domainKnowledge" : "Immobilien", "domainList" : [ "immobilien" ], "domainSpecificKnowledge" : [ "Immobilien" ], "toolProficiency" : [ "Intercom" ], "communicationSkills" : "Kommunikative Art", "documentationSkills" : "Anleitungen Nutzung Plattform; Anleitungen Interne Prozesse", "continuousLearning" : "Individuelle Weiterbildungsmöglichkeiten", "innovationCreativity" : "Innovative Ideen", "problemSolvingSkills" : "Lösungen finden", "qualificationsBasic" : "Fortgeschrittenes Studium, Erfahrung mit SQL, Vertraut mit G-Suite, Vertraut mit Notion", "qualificationsPreferred" : "Praktische Berufserfahrung, Grundlegende Abläufe Product Management", "rawDescription" : "Wir sind Evernest – das Immobilienunternehmen, das Technologie und persönliche Beratung auf höchstem Niveau vereint. Mit digitalen Tools, maßgeschneiderten Marketingstrategien und tiefem lokalen Marktverständnis machen wir den Kauf und Verkauf von Immobilien effizienter und erfolgreicher. Als Werkstudent Product* wirst du in unsere crossfunktionalen Product Teams integriert und leistest einen zentralen Beitrag zur Gestaltung unserer Makler Software sowie unserer Kultur des Design Thinkings. Dein Potenzial bei Evernest: Support – Du bist verantwortlich für die Unterstützung unserer Agents bei Fragen und Problemen rund um die Plattform und optimierst den Support Prozess via Intercom. Testing – Deine Aufgabe ist es, innerhalb unserer Test Environments Tickets zu testen und eine erstklassige Qualität unserer neuen Features zu gewährleisten. Dokumentation – Du überarbeitest und entwickelst Anleitungen zur Nutzung unserer Plattform sowie teaminterner Prozesse - dabei kannst du gerne innovative Ideen einbringen, um unsere Prozesse effizienter zu gestalten. Project Management – Du übernimmst kleinere Projekte und unterstützt das Product-Team bei operativen Aufgaben. So lernst du das Product Management in all seinen Facetten kennen. Dieses Potenzial bringst du mit: Background – Du befindest dich im fortgeschrittenen Studium der Betriebswirtschaft, Informatik oder einem verwandten Bereich. Tech-savviness – Apps, digitale Lösungen sowie elegante UX begeistern dich. Die Tech-Branche ist deine Welt und du suchst eine Möglichkeit, weiter in diesen Bereich einzusteigen. Experience – Idealerweise bringst du bereits praktische Berufserfahrung mit, sei es durch Werkstudententätigkeiten, Praktika oder eine Ausbildung. Bestenfalls kennst du die grundlegenden Abläufe und Anforderungen im Bereich des modernen Product Management und setzt dieses Wissen souverän in der Praxis um. Technical Skills – Du bist vertraut mit der G-Suite, modernen Office Tools wie z. B. Notion und hast erste Erfahrung mit SQL sammeln können, um Datenanalysen durchzuführen. Teamplayer – Deine offene und kommunikative Art erleichtert dir die Arbeit im Team. Du hast Freude daran, Verantwortung zu übernehmen, Lösungen zu finden und Prozesse aktiv mitzugestalten. Der Evernest-Spirit: New Work – Unsere modernen Büroflächen in bester Citylage bieten nicht nur einen Arbeitsplatz, sondern einen Ort für Austausch und Kreativitä t. Hier findest du alles, was du brauchst, um immer dein Bestes zu geben. Teamwork – Bei uns steht der Zusammenhalt im Vordergrund. Wir pushen einander zu Höchstleistungen, feiern gemeinsame Erfolge und meistern Herausforderungen im Team. On Fire – Wir sind ständig in Bewegung, offen für Neues und bereit, die Extrameile zu gehen. Unsere flachen Hierarchien ermöglichen schnelle Entscheidungen und geben jedem die Möglichkeit, sich einzubringen, kreative Ideen zu entwickeln und Veränderungen zu ermöglichen. Professionelles Onboarding – Wir legen großen Wert darauf, dass du von Anfang an bestens in unser Team integriert wirst und alle notwendigen Werkzeuge an die Hand bekommst, um erfolgreich durchzustarten. Herzlich willkommen! More Benefits – Doch das ist noch nicht alles. Wir bieten regelmäßige Team-Events bis hin zu individuellen Weiterbildungsmöglichkeiten – bei Evernest setzen wir alles daran, dass du dich voll und ganz entfalten kannst. Bewirb dich heute und erlebe den einzigartigen Evernest-Spirit. Zusätzlich kannst du dich für weitere Informationen auf evernest.com umschauen und bei Fragen gerne an recruiting@evernest.com wenden. Wir freuen uns auf dich! Join our team – build your career! \uD83D\uDE80", "summaryDescription" : "Werkstudent Product Support (m/w/d) at Evernest. Skills: Product Management. Support Agents. Optimize Support Process", "postedDate" : "2026-06-14T03:25:14.563", "createdAt" : "2026-06-14T03:25:14.563", "lastUpdated" : "2026-06-15T04:54:46.809", "ingestTimestamp" : "2026-06-14T03:25:14.563", "mongoId" : "6a2c91d974d8ee00a0984319", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Datenanalysen", "Product Management", "Design Thinking", "Project Management", "Immobilien", "Intercom" ], "skillCount" : 6, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c722174d8ee00a092ff7c", "title" : "IT Support Technician (m/w/d)", "company" : "EVERIENCE", "industry" : "Chemicals", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for IT Support Technicians in Belgium, adjusted for mid-seniority, the consulting industry, and the city tier of Ghent." }, "location" : "Ghent, Flanders, BE", "locations" : [ "Ghent", "Flanders", "BE" ], "timestamp" : "2026-06-15T08:55:25.224", "fingerprint" : "fc5c1b3ebaab7bef4b834793c45eb4b3ab92621dd56aa19e64969d36d5609293", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/EVERIENCE/744000131900049-it-support-technician-m-w-d-", "externalId" : "744000131900049", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ghent", "state" : "Flanders", "country" : "Belgium", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.0538286,3.7250121" } ], "locationText" : "Ghent, Flanders, Belgium", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "O365, SAP", "professionalSkills" : [ "Fault detection", "Asset management" ], "hardSkillsList" : [ "Cabling", "Patching", "Device installation", "Troubleshooting", "Fault detection", "PC staging", "CMDB updates", "Hardware support", "Network connectivity", "IT management", "Stock management", "Asset management", "Ticket management", "User support", "Onboarding" ], "hardSkills" : [ { "name" : "Cabling", "level" : "intermediate" }, { "name" : "Patching", "level" : "intermediate" }, { "name" : "Device installation", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Fault detection", "level" : "intermediate" }, { "name" : "PC staging", "level" : "intermediate" }, { "name" : "CMDB updates", "level" : "intermediate" }, { "name" : "Hardware support", "level" : "intermediate" }, { "name" : "Network connectivity", "level" : "intermediate" }, { "name" : "IT management", "level" : "intermediate" }, { "name" : "Stock management", "level" : "intermediate" }, { "name" : "Asset management", "level" : "intermediate" }, { "name" : "Ticket management", "level" : "intermediate" }, { "name" : "User support", "level" : "intermediate" }, { "name" : "Onboarding", "level" : "intermediate" } ], "majorSkills" : "IT Support, Troubleshooting, Cabling, ServiceNow", "majorSkillsList" : [ "IT Support", "Troubleshooting", "Cabling", "ServiceNow" ], "coreResponsibilities" : "Connect devices to switches, Make and verify connections, Install new devices, Perform installation on desks, Complete cabling for devices, Detect and diagnose malfunctions, Perform basic tests, Verify cabling, Set up active devices, Use helpdesk credentials, Update CMDB, Maintain documentation of ports, Keep documentation up-to-date, Log modifications to cabling, Monitor and report issues, Alert on potential issues, Intervene on user workstations, Undertake escalation for networking, Perform troubleshooting, Perform hardware field replacement, Troubleshoot production issues, Troubleshoot network problems, Troubleshoot security problems, Work with vendors to resolve issues, Provide user support remotely, Escalate to competence center, Manage local equipment, Manage stock, Manage asset management, Register support requests, Log communication and documentation, Track ad-hoc questions, Bill ad-hoc questions, Take note of diagnosis, Take note of tests, Complete diagnosis, Make changes to parts, Make changes to settings, Make changes to configurations, Prepare workstations, Install workstations, Prepare software, Install software, Transport equipment, Complete documents for traceability, Guide users on first day, Guide users to discover equipment, Guide users to navigate plant", "teamCollaboration" : "Relay of Service Desk; Escalation to competence center; Work with vendors; Work with customers", "domainKnowledge" : "AI-augmented digital services; AI revolution; Symbiotic Academy; Symbiotic relationship; Augmented employee; Symbiotic age", "domainList" : [ "ai-augmented-digital-services", "ai-revolution", "symbiotic-academy", "symbiotic-relationship", "augmented-employee", "symbiotic-age" ], "domainSpecificKnowledge" : [ "AI-augmented digital services", "AI revolution", "Symbiotic Academy", "Symbiotic relationship", "Augmented employee", "Symbiotic age" ], "toolProficiency" : [ "ServiceNow", "CMDB" ], "documentationSkills" : "Maintain documentation; Log modifications", "problemSolvingSkills" : "Troubleshooting; Fault detection; Error finding", "specialRequirements" : "Work on-site regularly", "qualificationsBasic" : "3 years of experience, Troubleshooting and fault detection skills, Cabling knowledge (copper and fiber), PC and laptop staging experience, Hardware support experience, Dutch language proficiency, ServiceNow ticketing system experience, O365 & SAP support knowledge", "qualificationsPreferred" : "Manufacturing/industrial plant experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. We are looking for an IT Support Technician to assist with installing, repairing, and maintaining IT equipment and environmental services. You will work on-site regularly and provide Level 1 & Level 2 support to end-users. Key Responsibilities: 1. Cabling & Patching * Connect devices to switches, routers, and other data communication equipment * Make and verify connections (copper and fiber) * The ports to be used and their locations will be specified by the company’s engineers 2. Device Installation * Install new devices (PCs, laptops, printers) in the plant * Perform installation on desks, in racks, or other designated spaces * Complete cabling for all installed devices 3. Error Finding & Troubleshooting * Detect and diagnose device/cabling malfunctions * Perform basic tests and verify cabling * Basic fault detection is mandatory 4. PC & Laptop Staging * Set up new active devices (PCs or laptops) with the correct profile * Use credentials provided by the helpdesk for new users * Update CMDB (Configuration Management Database) after staging 5. Documentation * Maintain full documentation of used ports and patching (copper and fiber) * Keep documentation up-to-date and available on a shared drive * Log all modifications to the backbone cabling system 6. Proactive Actions * Monitor and report potential issues on regular on-site visits * Alert on: running out of patching cables, power cables, free rack space, temperature issues, water leaks, or any threat to IT functioning 7. IT Management & Support * Intervene on user workstations in relay of the Service Desk * Undertake escalation for networking-related matters from desktop engineers * Perform troubleshooting and hardware field replacement for plant users * Troubleshoot production issues and network/security problems * Work with principal vendors and customers to resolve issues within timelines * Provide user support if Service Desk cannot intervene remotely * Escalate to appropriate competence center when necessary * Manage local equipment, stock, and asset management 8. ServiceNow & Ticket Management * All support requests must be registered through ServiceNow environment * Log all communication and documentation in English & Dutch * Track and bill all ad-hoc questions through ServiceNow 9. User Support & Onboarding * Take note of Help Desk diagnosis and tests * Complete diagnosis according to established procedures (logic trees, scenarios, etc.) * Make changes to parts or necessary settings/configurations * Prepare and install workstations or software * Transport equipment to integration location and user's office * Complete documents ensuring traceability of preparations * Guide users on their first day to discover equipment and navigate the plant Support process ## Qualifications 1. Minimum 3 years of experience 2. Troubleshooting and fault detection skills 3. Cabling knowledge (copper and fiber) 4. PC and laptop staging experience with CMDB updates 5. Hardware support experience with printers, scanners, Teams telephony, and network connectivity 6. Dutch language proficiency (must) 7. Experience with ServiceNow ticketing system 8. Knowledge of O365 & SAP support 9. Manufacturing/industrial plant experience ( is a big plus) ## Additional Information All our positions are open to both women and men and are, of course, open to people with disabilities.", "summaryDescription" : "IT Support Technician (m/w/d) at EVERIENCE. Skills: IT Support, Troubleshooting, Cabling, ServiceNow. Connect devices to switches. Make and verify connections", "postedDate" : "2026-06-12T13:07:16.000", "createdAt" : "2026-06-14T02:34:40.185", "lastUpdated" : "2026-06-15T08:55:25.224", "ingestTimestamp" : "2026-06-14T02:34:40.185", "mongoId" : "6a2c722174d8ee00a092ff7c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Cabling", "Patching", "Device installation", "Troubleshooting", "Fault detection", "PC staging", "CMDB updates", "Hardware support", "Network connectivity", "IT management", "Stock management", "Asset management", "Ticket management", "User support", "Onboarding", "IT Support", "ServiceNow", "AI-augmented digital services", "AI revolution", "Symbiotic Academy", "Symbiotic relationship", "Augmented employee", "Symbiotic age", "CMDB" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d664f74d8ee00a0bc1f00", "title" : "IT Support Technician (m/w/d)", "company" : "EVERIENCE", "industry" : "Chemicals", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for IT Support Technicians in Belgium, adjusted for mid-seniority, the consulting industry, and the city tier of Ghent." }, "location" : "Ghent, Flanders, BE", "locations" : [ "Ghent", "Flanders", "BE" ], "timestamp" : "2026-06-15T13:05:12.083", "fingerprint" : "37ff74ee193fd740c8c3f4df9b24d93aabe47439b1b8da6e5d7b5508ab712ff6", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/EVERIENCE/744000131900049-it-support-technician-m-w-d-", "externalId" : "744000131900049", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ghent", "state" : "Flanders", "country" : "Belgium", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.0538286,3.7250121" } ], "locationText" : "Ghent, Flanders, Belgium", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "O365, SAP", "hardSkillsList" : [ "Cabling", "Patching", "Fault detection", "Troubleshooting", "Hardware support", "Asset management" ], "hardSkills" : [ { "name" : "Cabling", "level" : "intermediate" }, { "name" : "Patching", "level" : "intermediate" }, { "name" : "Fault detection", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Hardware support", "level" : "intermediate" }, { "name" : "Asset management", "level" : "intermediate" } ], "majorSkills" : "IT Support, Troubleshooting, Cabling, ServiceNow", "majorSkillsList" : [ "IT Support", "Troubleshooting", "Cabling", "ServiceNow" ], "coreResponsibilities" : "Connect devices to switches, Make and verify connections, Install new devices, Perform installation on desks, Complete cabling for devices, Detect and diagnose malfunctions, Perform basic tests, Verify cabling, Set up active devices, Use helpdesk credentials, Update CMDB, Maintain documentation of ports, Keep documentation up-to-date, Log modifications to cabling, Monitor and report issues, Alert on potential issues, Intervene on user workstations, Undertake escalation for networking, Perform troubleshooting, Perform hardware field replacement, Troubleshoot production issues, Troubleshoot network problems, Troubleshoot security problems, Work with vendors, Work with customers, Provide user support, Escalate to competence center, Manage local equipment, Manage stock, Manage asset management, Register support requests, Log communication, Log documentation, Track ad-hoc questions, Bill ad-hoc questions, Take note of diagnosis, Take note of tests, Complete diagnosis, Make changes to parts, Make changes to settings, Make changes to configurations, Prepare workstations, Install workstations, Prepare software, Install software, Transport equipment, Complete documents, Guide users on first day, Guide users to navigate plant", "teamCollaboration" : "Relay of Service Desk; Escalation from desktop engineers; Work with vendors; Work with customers; Escalate to competence center", "domainKnowledge" : "AI-augmented digital services; AI revolution; Symbiotic Academy; Symbiotic relationship; Augmented employee; AI enhances talents; Network connectivity; Teams telephony; Industrial plant", "domainList" : [ "ai-augmented-digital-services", "ai-revolution", "symbiotic-academy", "symbiotic-relationship", "augmented-employee", "ai-enhances-talents", "network-connectivity", "teams-telephony", "industrial-plant" ], "domainSpecificKnowledge" : [ "AI-augmented digital services", "AI revolution", "Symbiotic Academy", "Symbiotic relationship", "Augmented employee", "AI enhances talents", "Network connectivity", "Teams telephony", "Industrial plant" ], "toolProficiency" : [ "ServiceNow", "CMDB" ], "documentationSkills" : "Maintain documentation; Log modifications", "problemSolvingSkills" : "Troubleshooting; Fault detection; Error finding", "qualificationsBasic" : "3 years of experience, Troubleshooting and fault detection skills, Cabling knowledge (copper and fiber), PC and laptop staging experience, Hardware support experience, Dutch language proficiency, ServiceNow ticketing system experience, O365 & SAP support knowledge", "qualificationsPreferred" : "Manufacturing/industrial plant experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. We are looking for an IT Support Technician to assist with installing, repairing, and maintaining IT equipment and environmental services. You will work on-site regularly and provide Level 1 & Level 2 support to end-users. Key Responsibilities: 1. Cabling & Patching * Connect devices to switches, routers, and other data communication equipment * Make and verify connections (copper and fiber) * The ports to be used and their locations will be specified by the company’s engineers 2. Device Installation * Install new devices (PCs, laptops, printers) in the plant * Perform installation on desks, in racks, or other designated spaces * Complete cabling for all installed devices 3. Error Finding & Troubleshooting * Detect and diagnose device/cabling malfunctions * Perform basic tests and verify cabling * Basic fault detection is mandatory 4. PC & Laptop Staging * Set up new active devices (PCs or laptops) with the correct profile * Use credentials provided by the helpdesk for new users * Update CMDB (Configuration Management Database) after staging 5. Documentation * Maintain full documentation of used ports and patching (copper and fiber) * Keep documentation up-to-date and available on a shared drive * Log all modifications to the backbone cabling system 6. Proactive Actions * Monitor and report potential issues on regular on-site visits * Alert on: running out of patching cables, power cables, free rack space, temperature issues, water leaks, or any threat to IT functioning 7. IT Management & Support * Intervene on user workstations in relay of the Service Desk * Undertake escalation for networking-related matters from desktop engineers * Perform troubleshooting and hardware field replacement for plant users * Troubleshoot production issues and network/security problems * Work with principal vendors and customers to resolve issues within timelines * Provide user support if Service Desk cannot intervene remotely * Escalate to appropriate competence center when necessary * Manage local equipment, stock, and asset management 8. ServiceNow & Ticket Management * All support requests must be registered through ServiceNow environment * Log all communication and documentation in English & Dutch * Track and bill all ad-hoc questions through ServiceNow 9. User Support & Onboarding * Take note of Help Desk diagnosis and tests * Complete diagnosis according to established procedures (logic trees, scenarios, etc.) * Make changes to parts or necessary settings/configurations * Prepare and install workstations or software * Transport equipment to integration location and user's office * Complete documents ensuring traceability of preparations * Guide users on their first day to discover equipment and navigate the plant Support process ## Qualifications 1. Minimum 3 years of experience 2. Troubleshooting and fault detection skills 3. Cabling knowledge (copper and fiber) 4. PC and laptop staging experience with CMDB updates 5. Hardware support experience with printers, scanners, Teams telephony, and network connectivity 6. Dutch language proficiency (must) 7. Experience with ServiceNow ticketing system 8. Knowledge of O365 & SAP support 9. Manufacturing/industrial plant experience ( is a big plus) ## Additional Information All our positions are open to both women and men and are, of course, open to people with disabilities.", "summaryDescription" : "IT Support Technician (m/w/d) at EVERIENCE. Skills: IT Support, Troubleshooting, Cabling, ServiceNow. Connect devices to switches. Make and verify connections", "postedDate" : "2026-06-12T13:07:16.000", "createdAt" : "2026-06-14T01:19:13.794", "lastUpdated" : "2026-06-15T13:05:12.083", "ingestTimestamp" : "2026-06-14T01:19:13.794", "mongoId" : "6a2d664f74d8ee00a0bc1f00", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Cabling", "Patching", "Fault detection", "Troubleshooting", "Hardware support", "Asset management", "IT Support", "ServiceNow", "AI-augmented digital services", "AI revolution", "Symbiotic Academy", "Symbiotic relationship", "Augmented employee", "AI enhances talents", "Network connectivity", "Teams telephony", "Industrial plant", "CMDB" ], "skillCount" : 18, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7daf74d8ee00a095070a", "title" : "Werkstudent (w/m/d) - Global IT Support", "company" : "IONOS SE", "industry" : "Technology", "salary" : { "min" : 20800.0, "max" : 26000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an entry-level Werkstudent in the Technology industry in Karlsruhe, Germany, adjusted for the specific company and role." }, "location" : "IONOS SE", "locations" : [ "IONOS SE" ], "timestamp" : "2026-06-16T00:13:19.502", "fingerprint" : "afd0abed92b0a460460ea059f146fbb15904a5745306021ce071e7d88713cce5", "source" : "greenhouse", "language" : "de", "applyUrl" : "https://job-boards.eu.greenhouse.io/ionos/jobs/4764585101", "externalId" : "4764585101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Karlsruhe", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "49.0068705,8.4034195" } ], "locationText" : "Karlsruhe, Germany", "employmentType" : "INTERNSHIP", "professionalSkills" : [ "IT support", "Hardware configuration", "Software support", "Technical documentation", "IT inventory management" ], "majorSkills" : "IT support, Hardware troubleshooting, Software troubleshooting, Technical documentation", "majorSkillsList" : [ "IT support", "Hardware troubleshooting", "Software troubleshooting", "Technical documentation" ], "coreResponsibilities" : "Provide professional helpdesk support, Support hardware and software requests, Coordinate onboarding process for new employees, Prepare hardware components for distribution, Configure hardware components for distribution, Maintain technical documentation, Update technical documentation, Manage IT inventories, Inventory IT assets", "teamCollaboration" : "Support internal colleagues; Support internal infrastructure", "domainKnowledge" : "Cloud infrastructure; Cloud services; Hosting services", "domainList" : [ "cloud-infrastructure", "cloud-services", "hosting-services" ], "domainSpecificKnowledge" : [ "Cloud infrastructure", "Cloud services", "Hosting services" ], "communicationSkills" : "Explain technical concepts", "documentationSkills" : "Technical documentation", "continuousLearning" : "Development opportunities", "problemSolvingSkills" : "Troubleshooting hardware; Troubleshooting software", "qualificationsBasic" : "Current enrollment in Computer Science, Business Informatics, or comparable field, First experience in IT support or passion for troubleshooting hardware/software, Reliable, structured work approach, High service orientation, Ability to explain complex technical concepts simply, Fluent German and English skills", "workSiteFlexibility" : "Onsite", "rawDescription" : "Bei IONOS arbeitest Du bei dem führenden europäischen Anbieter von Cloud-Infrastruktur, Cloud-Services und Hosting-Dienstleistungen partnerschaftlich mit unterschiedlichen Teams zusammen. Wir bieten Dir eine Perspektive in einer der zukunftssichersten Branchen. Uns zeichnen offene Arbeitsstrukturen, Duz-Kultur und flache Hierarchien mit unvergleichlichem Team-Spirit aus. Wir sind fest davon überzeugt, dass Job und Spaß vereinbar sind und bieten Dir hierfür das entsprechende Umfeld. Bei ständigem Wachstum sind wir stets auf der Suche nach neuen Teammitgliedern. Werde Teil von IONOS und lass uns gemeinsam wachsen. Unser Global IT Support Team sucht einen motivierten Werkstudenten zur Unterstützung unserer internen Infrastruktur und Kollegen. Du wirst Teil eines dynamischen Teams, das täglich sicherstellt, dass unsere technische Ausstattung und Systeme reibungslos funktionieren. Dies ist eine großartige Gelegenheit, während deines Studiums praktische Erfahrungen in einem professionellen IT-Umfeld zu sammeln. Aufgaben Du leistest professionellen Helpdesk-Support für interne Kollegen und unterstützt bei Hardware- und Software-Anfragen. Du koordinierst und begleitest den Onboarding-Prozess für neue Mitarbeitende und stellst sicher, dass sie vom ersten Tag an technisch startklar sind. Du bereitest Hardware-Komponenten (Laptops, Peripheriegeräte) vor und konfigurierst diese für die Ausgabe. Du pflegst und aktualisierst die technische Dokumentation, um den Wissensaustausch im Team zu gewährleisten. Du verwaltest und inventarisierst unsere IT-Bestände, damit alle Betriebsmittel erfasst und einsatzbereit sind. Qualifikationen Du bist aktuell in einem Studiengang im Bereich Informatik, Wirtschaftsinformatik oder einem vergleichbaren Fachbereich eingeschrieben. Du bringst erste Erfahrungen im IT-Support oder eine große Leidenschaft für die Fehlersuche bei Hardware- und Softwareproblemen mit. Du zeichnest dich durch eine zuverlässige, strukturierte Arbeitsweise und eine hohe Serviceorientierung aus. Du besitzt die Fähigkeit, komplexe technische Sachverhalte einfach und verständlich zu erklären. Fließende Deutsch- und Englischkenntnisse sind für diese Rolle erforderlich. Standort: Karlsruhe Zur Vereinfachung und Beschleunigung unseres Bewerbungsverfahrens würden wir uns darüber freuen, wenn Du uns deine Immatrikulationsbescheinigung direkt mit Bewerbung zur Verfügung stellen würdest. Benefits Ab einigen Standorten eine bezuschusste Kantine und verschiedene kostenfreie Getränke. Moderne Büroflächen mit sehr guter Verkehrsanbindung. Diverse Mitarbeiterrabatte für Aktivitäten und Produkte. Mitarbeiterevents wie Sommer- und Winterfeiern, sowie Workshops. Zahlreiche Weiterbildungs- und Entwicklungsmöglichkeiten. Verschiedene Gesundheitsangebote, wie Sport- und Gesundheitskurse. Über IONOS IONOS ist der führende europäische Digitalisierungs-Partner für kleine und mittlere Unternehmen (KMU). IONOS hat mehr als sechs Millionen Kundinnen und Kunden und ist mit einer weltweit verfügbaren Plattform in 18 Märkten in Europa und Nordamerika aktiv. Mit seinen Web Presence & Productivity-Angeboten agiert das Unternehmen als “One-Stop-Shop\" für alle Digitalisierungs-Bedürfnisse - von Domains und Webhosting über klassische Website-Builder und Do-It-Yourself-Lösungen, von E-Commerce bis zu Online-Marketing-Tools. Darüber hinaus bietet IONOS Cloud-Lösungen für Firmen, die im Zuge der Weiterentwicklung ihres Geschäfts in die Cloud wechseln möchten. Wir wertschätzen Vielfalt und begrüßen alle Bewerbungen – unabhängig von z. B. Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion, Behinderung, Alter sowie sexueller Orientierung und Identität, körperlichen Merkmalen, Familienstand oder einem anderen sachfremden Kriterium nach geltendem Recht.", "summaryDescription" : "Werkstudent (w/m/d) - Global IT Support at IONOS SE. Skills: IT support, Hardware troubleshooting, Software troubleshooting, Technical documentation. Provide professional helpdesk support. Support hardware and software requests", "postedDate" : "2026-06-14T20:05:37.394", "createdAt" : "2026-06-14T20:05:37.394", "lastUpdated" : "2026-06-16T00:13:19.502", "ingestTimestamp" : "2026-06-14T20:05:37.394", "mongoId" : "6a2c7daf74d8ee00a095070a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "IT support", "Hardware troubleshooting", "Software troubleshooting", "Technical documentation", "Hardware configuration", "Software support", "IT inventory management", "Cloud infrastructure", "Cloud services", "Hosting services" ], "skillCount" : 10, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7daf74d8ee00a0950709", "title" : "Werkstudent (w/m/d) - Global IT Support", "company" : "IONOS SE", "industry" : "Technology", "salary" : { "min" : 21000.0, "max" : 27000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an entry-level Werkstudent in the Technology industry in Karlsruhe, Germany, with adjustments for seniority and company size." }, "location" : "IONOS SE", "locations" : [ "IONOS SE" ], "timestamp" : "2026-06-16T04:22:03.949", "fingerprint" : "928f1ef4640316db2aef7d7e97e375c716773e4cbd59b7647390559e53a0cd6d", "source" : "greenhouse", "language" : "de", "applyUrl" : "https://job-boards.eu.greenhouse.io/ionos/jobs/4857296101", "externalId" : "4857296101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Karlsruhe", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "49.0068705,8.4034195" } ], "locationText" : "Karlsruhe, Germany", "employmentType" : "INTERNSHIP", "technicalSkills" : "Hardware, Software", "professionalSkills" : [ "Helpdesk support", "Troubleshooting", "Technical documentation", "Inventory management" ], "hardSkillsList" : [ "Hardware configuration", "Software configuration" ], "hardSkills" : [ { "name" : "Hardware configuration", "level" : "intermediate" }, { "name" : "Software configuration", "level" : "intermediate" } ], "majorSkills" : "IT Support, Hardware, Software", "majorSkillsList" : [ "IT Support", "Hardware", "Software" ], "coreResponsibilities" : "Provide professional helpdesk support, Support hardware and software requests, Coordinate onboarding process for new employees, Prepare hardware components for deployment, Configure hardware components for deployment, Maintain and update technical documentation, Manage IT inventories, Inventory IT assets", "teamCollaboration" : "Support internal colleagues; Support internal infrastructure", "domainKnowledge" : "Cloud infrastructure; Cloud services; Hosting services", "domainList" : [ "cloud-infrastructure", "cloud-services", "hosting-services" ], "domainSpecificKnowledge" : [ "Cloud infrastructure", "Cloud services", "Hosting services" ], "communicationSkills" : "Explain technical concepts", "documentationSkills" : "Technical documentation", "continuousLearning" : "Development opportunities", "problemSolvingSkills" : "Troubleshooting", "qualificationsBasic" : "Current enrollment in Computer Science, Business Informatics, or comparable field, First experience in IT support or passion for troubleshooting hardware/software, Reliable, structured work approach, High service orientation, Ability to explain complex technical concepts simply, Fluent German and English skills", "workSiteFlexibility" : "Onsite", "rawDescription" : "Bei IONOS arbeitest Du bei dem führenden europäischen Anbieter von Cloud-Infrastruktur, Cloud-Services und Hosting-Dienstleistungen partnerschaftlich mit unterschiedlichen Teams zusammen. Wir bieten Dir eine Perspektive in einer der zukunftssichersten Branchen. Uns zeichnen offene Arbeitsstrukturen, Duz-Kultur und flache Hierarchien mit unvergleichlichem Team-Spirit aus. Wir sind fest davon überzeugt, dass Job und Spaß vereinbar sind und bieten Dir hierfür das entsprechende Umfeld. Bei ständigem Wachstum sind wir stets auf der Suche nach neuen Teammitgliedern. Werde Teil von IONOS und lass uns gemeinsam wachsen. Unser Global IT Support Team sucht einen motivierten Werkstudenten zur Unterstützung unserer internen Infrastruktur und Kollegen. Du wirst Teil eines dynamischen Teams, das täglich sicherstellt, dass unsere technische Ausstattung und Systeme reibungslos funktionieren. Dies ist eine großartige Gelegenheit, während deines Studiums praktische Erfahrungen in einem professionellen IT-Umfeld zu sammeln. Aufgaben Du leistest professionellen Helpdesk-Support für interne Kollegen und unterstützt bei Hardware- und Software-Anfragen. Du koordinierst und begleitest den Onboarding-Prozess für neue Mitarbeitende und stellst sicher, dass sie vom ersten Tag an technisch startklar sind. Du bereitest Hardware-Komponenten (Laptops, Peripheriegeräte) vor und konfigurierst diese für die Ausgabe. Du pflegst und aktualisierst die technische Dokumentation, um den Wissensaustausch im Team zu gewährleisten. Du verwaltest und inventarisierst unsere IT-Bestände, damit alle Betriebsmittel erfasst und einsatzbereit sind. Qualifikationen Du bist aktuell in einem Studiengang im Bereich Informatik, Wirtschaftsinformatik oder einem vergleichbaren Fachbereich eingeschrieben. Du bringst erste Erfahrungen im IT-Support oder eine große Leidenschaft für die Fehlersuche bei Hardware- und Softwareproblemen mit. Du zeichnest dich durch eine zuverlässige, strukturierte Arbeitsweise und eine hohe Serviceorientierung aus. Du besitzt die Fähigkeit, komplexe technische Sachverhalte einfach und verständlich zu erklären. Fließende Deutsch- und Englischkenntnisse sind für diese Rolle erforderlich. Standort: Karlsruhe Zur Vereinfachung und Beschleunigung unseres Bewerbungsverfahrens würden wir uns darüber freuen, wenn Du uns deine Immatrikulationsbescheinigung direkt mit Bewerbung zur Verfügung stellen würdest. Benefits Ab einigen Standorten eine bezuschusste Kantine und verschiedene kostenfreie Getränke. Moderne Büroflächen mit sehr guter Verkehrsanbindung. Diverse Mitarbeiterrabatte für Aktivitäten und Produkte. Mitarbeiterevents wie Sommer- und Winterfeiern, sowie Workshops. Zahlreiche Weiterbildungs- und Entwicklungsmöglichkeiten. Verschiedene Gesundheitsangebote, wie Sport- und Gesundheitskurse. Über IONOS IONOS ist der führende europäische Digitalisierungs-Partner für kleine und mittlere Unternehmen (KMU). IONOS hat mehr als sechs Millionen Kundinnen und Kunden und ist mit einer weltweit verfügbaren Plattform in 18 Märkten in Europa und Nordamerika aktiv. Mit seinen Web Presence & Productivity-Angeboten agiert das Unternehmen als “One-Stop-Shop\" für alle Digitalisierungs-Bedürfnisse - von Domains und Webhosting über klassische Website-Builder und Do-It-Yourself-Lösungen, von E-Commerce bis zu Online-Marketing-Tools. Darüber hinaus bietet IONOS Cloud-Lösungen für Firmen, die im Zuge der Weiterentwicklung ihres Geschäfts in die Cloud wechseln möchten. Wir wertschätzen Vielfalt und begrüßen alle Bewerbungen – unabhängig von z. B. Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion, Behinderung, Alter sowie sexueller Orientierung und Identität, körperlichen Merkmalen, Familienstand oder einem anderen sachfremden Kriterium nach geltendem Recht.", "summaryDescription" : "Werkstudent (w/m/d) - Global IT Support at IONOS SE. Skills: IT Support, Hardware, Software. Provide professional helpdesk support. Support hardware and software requests", "postedDate" : "2026-06-14T19:12:46.485", "createdAt" : "2026-06-14T19:12:46.485", "lastUpdated" : "2026-06-16T04:22:03.949", "ingestTimestamp" : "2026-06-14T19:12:46.485", "mongoId" : "6a2c7daf74d8ee00a0950709", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Hardware configuration", "Software configuration", "IT Support", "Hardware", "Software", "Helpdesk support", "Troubleshooting", "Technical documentation", "Inventory management", "Cloud infrastructure", "Cloud services", "Hosting services" ], "skillCount" : 12, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6b8774d8ee00a09130e7", "title" : "Factory IT-Support (m/w/d)", "company" : "Flora Food Group", "industry" : "Manufacturing", "salary" : { "min" : 46000.0, "max" : 62000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Support roles in Germany, adjusted for mid-seniority and the food & beverage industry in Pratau." }, "location" : "Pratau", "locations" : [ "Pratau" ], "timestamp" : "2026-06-15T10:19:34.788", "fingerprint" : "f689323e2a6ad03543df228865251dfca7ceec916651ec04700de6443ea8fcc0", "source" : "greenhouse", "language" : "de", "applyUrl" : "https://www.florafoodgroup.com/careers/join-flora-food-group/8576929002?gh_jid=8576929002", "externalId" : "8576929002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pratau", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.8426781,12.6429774" } ], "locationText" : "Pratau, Germany", "employmentType" : "FULL_TIME", "technicalSkills" : "IT, SAP, ERP", "professionalSkills" : [ "Systemoptimierung", "Prozessoptimierung", "Schnittstellenbetreuung" ], "hardSkillsList" : [ "IT-Administration", "Netzwerkadministration", "Serveradministration", "Anwendungsbetreuung", "Ticketsteuerung" ], "hardSkills" : [ { "name" : "IT-Administration", "level" : "intermediate" }, { "name" : "Netzwerkadministration", "level" : "intermediate" }, { "name" : "Serveradministration", "level" : "intermediate" }, { "name" : "Anwendungsbetreuung", "level" : "intermediate" }, { "name" : "Ticketsteuerung", "level" : "intermediate" } ], "majorSkills" : "IT-Support, IT-Infrastruktur, SAP-Umfeld", "majorSkillsList" : [ "IT-Support", "IT-Infrastruktur", "SAP-Umfeld" ], "coreResponsibilities" : "Sicherstellung IT-Landschaft, Weiterentwicklung IT-Landschaft, Betrieb IT-Infrastruktur, Weiterentwicklung IT-Infrastruktur, Analyse Schnittstellen, Betreuung Schnittstellen, Support für Endanwender, Steuerung von Tickets, Koordination externer Dienstleister, Sicherstellung Systemverfügbarkeit, Mitarbeit IT-Projekten, Mitarbeit Digitalisierungsprojekten, Planung IT-Projekten, Umsetzung IT-Projekten, Optimierung IT-Projekten, Sicherstellung Betrieb produktionsrelevanter Systeme, Unterstützung Mitarbeitenden vor Ort, Optimierung IT-Strukturen, Fungieren als Schnittstelle, Sorgung Informationsfluss", "teamCollaboration" : "Zusammenarbeit mit IT/OT Specialist; Schnittstelle zu Shared Service Center", "projectManagementSkills" : [ "Planung", "Umsetzung", "Optimierung" ], "domainKnowledge" : "Produktionsumfeld; IT/OT", "domainList" : [ "produktionsumfeld", "it-ot" ], "domainSpecificKnowledge" : [ "Produktionsumfeld", "IT/OT" ], "toolProficiency" : [ "SAP", "Service Desk" ], "qualificationsBasic" : "Ausbildung im IT-Bereich, Studium im IT-Bereich, Berufserfahrung als IT-Administrator, Erfahrung im Produktionsumfeld, Verständnis von IT-Systemen", "qualificationsPreferred" : "SAP-Kenntnisse, Umgang mit ERP-Systemen, Erfahrung mit Shared Service Centern", "workSiteFlexibility" : "Onsite", "rawDescription" : "Für unser Werk in Pratau bei Lutherstadt Wittenberg suchen wir zum nächstmöglichen Zeitpunkt einen IT-Support (m/w/d). Über die Position In dieser vielseitigen Rolle arbeiten Sie eng im Team mit unserem IT/OT Specialist zusammen und gestalten aktiv die Weiterentwicklung unserer IT- Landschaft. Darüber hinaus wirken Sie an der Umsetzung von lokalen und globalen IT- sowie Digitalisierungsprojekten mit und tragen zur kontinuierlichen Optimierung unserer Systeme und Prozesse Gemeinsam stellen Sie den stabilen Betrieb unserer produktionsrelevanten Systeme sicher, unterstützen unsere Mitarbeitenden vor Ort und wirken an der kontinuierlichen Optimierung unserer IT-Strukturen mit. Darüber hinaus fungieren Sie als Schnittstelle zu unserem globalen IT Shared Service Center und sorgen für einen reibungslosen Informationsfluss. Weitere Hauptverantwortlichkeiten: Sicherstellung und Weiterentwicklung der IT-Landschaft Betrieb und Weiterentwicklung der IT-Infrastruktur (Clients, Netzwerke, Server, Applikationen) Analyse und Betreuung von Schnittstellen, insbesondere im SAP-Umfeld Support für Endanwender sowie Steuerung von Tickets in Zusammenarbeit mit dem Service Desk Koordination externer Dienstleister und Sicherstellung von Systemverfügbarkeit (Updates, Back-ups) Mitarbeit an IT- und Digitalisierungsprojekten (Planung, Umsetzung, Optimierung) Was braucht es also, um in dieser Rolle erfolgreich zu sein? abgeschlossene Ausbildung oder vergleichbares Studium im IT-Bereich Berufserfahrung als IT-Administrator im Produktionsumfeld fundiertes Verständnis von IT-Systemen & deren Zusammenhängen Idealerweise sehr gute SAP-Kenntnisse / sicherer Umgang mit ERP-Systemen erste Erfahrung in der Zusammenarbeit mit Shared Service Centern von Vorteil gute Deutsch- und Englischkenntnisse in Wort und Schrift Wir bieten sichere & attraktive Vergütung gemäß Tarifvertrag 30 Tage Urlaub Sonderzahlungen, wie z. B. Jahressonderzahlung und Urlaubsgeld Zusatzleistungen, wie z. B. arbeitgeberfinanzierte betriebliche Altersvorsorge Gesundheitsförderung durch anteilige Kostenübernahme von Präventionskursen zeitnahe Terminierung bei Ärzten für unfallchirurgischen und orthopädischen Behandlungen vergünstigtes Kantinenessen, frisches Obst, Getränkespender, Kaffee- und Snackautomaten persönliche Gestaltungs- und Entwicklungsmöglichkeiten gute öffentliche Verkehrsanbindung und kostenfreie Mitarbeiterparkplätze Über die Flora Food Group Die Flora Food Group ist ein weltweit führender Anbieter von köstlichen, natürlichen und nahrhaften Lebensmitteln der nächsten Generation. Unsere Produkte sind erschwinglicher und nachhaltiger als ihre Pendants aus der Milchwirtschaft. Wir bieten den Verbraucher/innen eine überzeugende Auswahl in vier wachsenden Kategorien: Butter und Aufstriche, Pflanzencremes, Sahnealternativen und Käse. In vielen der über 100 Ländern, in denen wir tätig sind, nehmen wir mit unseren bekannten Marken wie Flora, Becel+ProActiv, BlueBand, Country Crock, I Can't Believe It's Not Butter, Rama und Violife sowie mit unseren lokalen Marken und unserem Professional-Geschäft eine führende Position ein. Wir blicken auf eine mehr als 150-jährige Geschichte zurück, verfügen über fundiertes Know-how in Forschung und Entwicklung und setzen uns unermüdlich für die Bereitstellung köstlicher, nährstoffreicher Lebensmittel ein. Wir besitzen 14 Produktionsstätten auf fünf Kontinenten. Die Flora Food Group hat ihren Hauptsitz in Amsterdam (Niederlande) und beschäftigt ca. 4.800 Mitarbeitende. Das Unternehmen verzeichnete 2023 einen Nettoumsatz von 3,3 Milliarden Euro und ist damit weltweit führend im Bereich pflanzlicher Lebensmittel. Besuchen Sie www.florafoodgroup.com für weitere Informationen. Bewerben oder Fragen? Wenn sich diese Stelle interessant anhört, klicken Sie bitte jetzt auf den Bewerbungsbutton unter www.florafoodgroup.com/careers und übermitteln Sie Ihre Bewerbungsunterlagen (Anschreiben, Lebenslauf, relevante Zeugnisse und Zertifikate) unter Angabe Ihrer Gehaltsvorstellungen und Verfügbarkeit. Wenn Sie weitere Fragen haben, können Sie sich an unsere Recruiterin Franziska Groba wenden unter +49 (0) 3491 7749249. We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.  Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias. No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.", "summaryDescription" : "Factory IT-Support (m/w/d) at Flora Food Group. Skills: IT-Support, IT-Infrastruktur, SAP-Umfeld. Sicherstellung IT-Landschaft. Weiterentwicklung IT-Landschaft", "postedDate" : "2026-06-13T20:48:16.612", "createdAt" : "2026-06-13T20:48:16.612", "lastUpdated" : "2026-06-15T10:19:34.788", "ingestTimestamp" : "2026-06-13T20:48:16.612", "mongoId" : "6a2c6b8774d8ee00a09130e7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "IT-Administration", "Netzwerkadministration", "Serveradministration", "Anwendungsbetreuung", "Ticketsteuerung", "IT-Support", "IT-Infrastruktur", "SAP-Umfeld", "Systemoptimierung", "Prozessoptimierung", "Schnittstellenbetreuung", "Planung", "Umsetzung", "Optimierung", "Produktionsumfeld", "IT/OT", "SAP", "Service Desk" ], "skillCount" : 18, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc29274d8ee00a0a06cb9", "title" : "Sales Support Manager (w/m/d)", "company" : "Enpal", "industry" : "Sales", "location" : "Remote", "locations" : [ "Remote", "Ansbach", "Antern", "Bonn", "Dortmund", "Dresden", "Düsseldorf", "Essen", "Frankfurt am Main" ], "timestamp" : "2026-06-15T08:25:16.499", "fingerprint" : "ec2c3a24c3e14fbd3d8cba828cfdd8c4170b39888805f6dda0f0c4c4e99883a2", "source" : "ashby", "language" : "de", "applyUrl" : "https://jobs.ashbyhq.com/enpal/637edfc6-ad6c-4569-b492-e58103ab1db4/application", "externalId" : "637edfc6-ad6c-4569-b492-e58103ab1db4", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Act as first point of contact, Coordinate and schedule meetings, Prepare customers for expert discussions, Delight customers long-term, Contribute to process optimization, Collaborate with other departments", "teamCollaboration" : "Work with other departments", "communicationSkills" : "Customer communication", "problemSolvingSkills" : "Solution-oriented work style", "qualificationsBasic" : "Hervorragende Deutschkenntnisse", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Unser Ziel ist eine Solaranlage auf jedem Dach, ein Speicher in jedem Haus und ein E-Auto in jeder Garage. Enpal macht das möglich mit einer integrierten Gesamtlösung für dezentrale Energie – von Solaranlage und Batteriespeicher über Wallbox, Smart Meter bis zur Wärmepumpe. Herzstück ist unsere KI-gestützte Plattform Enpal.One http://Enpal.One+, die tausende Systeme intelligent vernetzt und Strombezug sowie -einspeisung effizient am Energiemarkt optimiert. Bist Du bereit für Lösungen, die mehr als nur ein Versprechen sind und täglich echte Lebensqualität in tausende Haushalte bringen? Was du bei Enpal gestaltest, liefert morgen sauberen Strom und verändert nachhaltig, wie wir Energie nutzen. DEINE AUFGABEN - Als erste:r Ansprechpartner:in für unsere Kunden fungierst du als zentrale Schnittstelle und sorgst dafür, dass sie sich gut aufgehoben fühlen. - Du bist verantwortlich für die effiziente Koordination und Terminierung der Gespräche mit unseren Sales Managern, um einen reibungslosen Ablauf zu gewährleisten. - Die Vorbereitung der Kunden auf ihre Expertengespräche liegt in deiner Hand. - Durch deine überzeugende Kommunikation schaffst du es, unsere Kunden nicht nur zufriedenzustellen, sondern sie langfristig zu begeistern und zu Fans zu machen. - Mit deinem Engagement trägst du aktiv zur Optimierung unserer internen Prozesse bei und arbeitest eng mit den anderen Abteilungen zusammen, um bestmögliche Ergebnisse zu erzielen. DEIN PROFIL - Eine sympathische, aufgeschlossene und kommunikationsstarke Persönlichkeit zeichnet dich aus, wodurch du leicht mit verschiedenen Menschen in Kontakt kommst. - Teamgeist liegt dir im Blut – du arbeitest gerne im Team und trägst aktiv zu einer positiven und unterstützenden Arbeitsatmosphäre bei. - Mit einer selbständigen und gut organisierten Arbeitsweise meisterst du deine Aufgaben effizient und behältst auch in stressigen Situationen den Überblick. - Deine positive Ausstrahlung wirkt motivierend auf dein Umfeld und sorgt für eine angenehme Zusammenarbeit. - Hervorragende Deutschkenntnisse runden dein Profil ab und ermöglichen dir eine präzise und professionelle Kommunikation in Wort und Schrift. - Du überzeugst nicht nur durch dein Fachwissen, sondern auch durch deine proaktive Herangehensweise und deinen lösungsorientierten Arbeitsstil. Du bist interessiert, auch wenn du nicht alle Anforderungen erfüllst? Bewirb dich trotzdem! Wir freuen uns darauf, dein Potenzial zu entdecken - unabhängig davon, ob deine Erfahrung jede einzelne Voraussetzung erfüllt. ☀️ DARAUF KANNST DU DICH FREUEN - Arbeite in Deutschlands erstem grünen Unicorn - Gestalte aktiv die solare Energiewende mit. - Die Sonne scheint auf der ganzen Welt - Bei Enpal arbeitest du mit einem hochmotivierten, diversen Team aus über 65 Nationalitäten. - Grown-up Business & Startup Spirit - In unserem modernen Office in Berlin-Friedrichshain findest du von höhenverstellbaren Tischen, Tischtennisplatte bis gefüllten Getränkekühlschränken und Barista-Coffee alles was das Herz begehrt. - Dein Kick-start bei Enpal - Onboarding-Tag mit Welcome Bag, Buddy-Programm und einem Team, das dich wirklich abholt. - Bleib auf dem Laufenden & gestalte mit - Transparente All-Hands, kurze Entscheidungswege und eine offene Feedback-Kultur, denn ohne Fehler gibt es keinen Fortschritt. - Energiewende geht nur gemeinsam - Bei Enpal erwartet dich ein legendärer Teamspirit und unvergessliche Team- und Companyevents. - Dein Extra-Boost - 29 + 2 Urlaubstage, vergünstigte Mitgliedschaft bei Wellhub und Corporate Benefits. Alles, was dir hilft, Arbeit und Leben gut zu verbinden. Wir bei Enpal sind stolz auf die Vielfältigkeit unseres Teams. Weder bei der Einstellung noch während des Beschäftigungsverhältnisses werden Entscheidungen auf Basis von Hautfarbe, Religion oder religiösen Glaubens, ethnischer oder nationaler Herkunft, Nationalität, Geschlechteridentität, sexuelle Orientierung, Behinderung oder Alter getroffen. Enpal steht für einen sicheren Arbeitsplatz und geht gegen Diskriminierung und Belästigung jeglicher Art vor.", "summaryDescription" : "Sales Support Manager (w/m/d) at Enpal. Act as first point of contact. 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It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... As a Work Council Support Specialist , you will work at the heart of employee participation and corporate governance within the organization. You will support the Employee Council (Works Council) on strategic, operational, and content-related matters, contributing to the quality, continuity, and effectiveness of employee representation. Operating in a complex stakeholder environment, you will collaborate closely with Employee Council members, senior management, HR, Industrial Relations, and other key stakeholders. You will provide advice on governance, processes, and ways of working within the framework of the Dutch Works Councils Act (WOR - Wet op de Ondernemingsraden) and actively contribute to the further professionalization of the organization. In addition, you will be responsible for communications, digital collaboration tools, and process improvements within the Employee Council. You will support both small- and large-scale events and training programs while overseeing budgets and forecasts. This role combines strategic insight with a hands-on approach and serves as a key link in an environment where decision-making, employee interests, and organizational development intersect. Key Responsibilities * Advise on governance, processes, and working methods within the framework of the Dutch Works Councils Act (WOR). * Act as the central point of contact for the Employee Council and various stakeholders. * Maintain and further develop the \"One Way of Working\" within the Employee Council. * Initiate and implement process improvements aimed at enhancing quality, efficiency, and consistency. * Develop and execute communication plans and communication materials. * Manage and further develop the digital working environment using SharePoint, Power Automate, and Microsoft 365. * Organize training sessions, events, and multi-day meetings. * Manage budgets, forecasts, and expenditures related to Employee Council activities. ## Qualifications Mandatory Requirements (Only apply if you meet these requirements) * Minimum of 6 months to 1 year of demonstrable experience working for or alongside Works Councils / Employee Councils. * Demonstrable knowledge of the Dutch Works Councils Act (WOR). * Experience managing stakeholders at senior management and executive board level. * Proven experience in event management, organizing training programs, and budget ownership. * Excellent verbal and written communication skills in English. * Demonstrable experience with communication-related activities, including communication planning and content creation. * Experience with Adobe Creative Suite or similar design tools. * Demonstrable experience with SharePoint, Power Automate, and Microsoft 365. ## Additional Information All our positions are open to both women and men and are, of course, open to people with disabilities.", "summaryDescription" : "Work Council Support Specialist - Compliance (m/w/d) at EVERIENCE. Skills: Employee participation, Corporate governance, Works Councils Act. Advise on governance. 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It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... As a Work Council Support Specialist , you will work at the heart of employee participation and corporate governance within the organization. You will support the Employee Council (Works Council) on strategic, operational, and content-related matters, contributing to the quality, continuity, and effectiveness of employee representation. Operating in a complex stakeholder environment, you will collaborate closely with Employee Council members, senior management, HR, Industrial Relations, and other key stakeholders. You will provide advice on governance, processes, and ways of working within the framework of the Dutch Works Councils Act (WOR - Wet op de Ondernemingsraden) and actively contribute to the further professionalization of the organization. In addition, you will be responsible for communications, digital collaboration tools, and process improvements within the Employee Council. You will support both small- and large-scale events and training programs while overseeing budgets and forecasts. This role combines strategic insight with a hands-on approach and serves as a key link in an environment where decision-making, employee interests, and organizational development intersect. Key Responsibilities * Advise on governance, processes, and working methods within the framework of the Dutch Works Councils Act (WOR). * Act as the central point of contact for the Employee Council and various stakeholders. * Maintain and further develop the \"One Way of Working\" within the Employee Council. * Initiate and implement process improvements aimed at enhancing quality, efficiency, and consistency. * Develop and execute communication plans and communication materials. * Manage and further develop the digital working environment using SharePoint, Power Automate, and Microsoft 365. * Organize training sessions, events, and multi-day meetings. * Manage budgets, forecasts, and expenditures related to Employee Council activities. ## Qualifications Mandatory Requirements (Only apply if you meet these requirements) * Minimum of 6 months to 1 year of demonstrable experience working for or alongside Works Councils / Employee Councils. * Demonstrable knowledge of the Dutch Works Councils Act (WOR). * Experience managing stakeholders at senior management and executive board level. * Proven experience in event management, organizing training programs, and budget ownership. * Excellent verbal and written communication skills in English. * Demonstrable experience with communication-related activities, including communication planning and content creation. * Experience with Adobe Creative Suite or similar design tools. * Demonstrable experience with SharePoint, Power Automate, and Microsoft 365. ## Additional Information All our positions are open to both women and men and are, of course, open to people with disabilities.", "summaryDescription" : "Work Council Support Specialist - Compliance (m/w/d) at EVERIENCE. Skills: Employee participation, Corporate governance, Works Councils Act. Advise on governance. Advise on processes", "postedDate" : "2026-06-15T10:57:03.000", "createdAt" : "2026-06-15T23:32:25.262", "lastUpdated" : "2026-06-16T08:35:52.694", "ingestTimestamp" : "2026-06-15T23:32:25.262", "mongoId" : "6a305482f292fd229cf18a96", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Digital collaboration tools", "Employee participation", "Corporate governance", "Works Councils Act", "Governance", "Process improvement", "Stakeholder management", "Budget management", "Content creation", "Budget ownership", "Dutch Works Councils Act", "SharePoint", "Power Automate", "Microsoft 365", "Adobe Creative Suite" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2e894574d8ee00a0de8db2", "title" : "Junior IT-Systemadministration & Support (m/w/d)", "industry" : "Technology", "salary" : { "min" : 38500.0, "max" : 48500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Junior IT System Administration in Germany, adjusted for Landsberg am Lech's location and the technology industry." }, "location" : "Landsberg am Lech, DE", "locations" : [ "Landsberg am Lech", "DE" ], "timestamp" : "2026-06-16T02:35:55.601", "fingerprint" : "5a2c49c9f9eb14d2859e90f0b917008521d8c40b14f33edb1205073b9e734fc6", "source" : "personio", "language" : "de", "applyUrl" : "https://postnova.jobs.personio.de/job/2643819", "externalId" : "2643819", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Landsberg am Lech", "state" : "Bavaria", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.0497474,10.8768728" } ], "locationText" : "Landsberg am Lech, Bavaria, Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Windows Server, Active Directory, Microsoft 365", "professionalSkills" : [ "System integration", "IT support", "Network administration" ], "hardSkillsList" : [ "System administration", "IT support", "Software installation", "Hardware configuration" ], "softSkillsList" : [ "Teamfähigkeit", "Lösungsorientierte Denkweise", "Serviceorientiertes Auftreten" ], "hardSkills" : [ { "name" : "System administration", "level" : "intermediate" }, { "name" : "IT support", "level" : "intermediate" }, { "name" : "Software installation", "level" : "intermediate" }, { "name" : "Hardware configuration", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Teamfähigkeit" }, { "name" : "Lösungsorientierte Denkweise" }, { "name" : "Serviceorientiertes Auftreten" } ], "majorSkills" : "System administration, IT support", "majorSkillsList" : [ "System administration", "IT support" ], "toolProficiency" : [ "ERP systems", "CRM systems", "Cloud telephony" ], "continuousLearning" : "Individual training; Courses", "problemSolvingSkills" : "Lösungsorientierte Denkweise", "qualificationsBasic" : "Training as IT specialist, First professional experience, Knowledge of Windows Server, Knowledge of Active Directory, Knowledge of Microsoft 365, Basic network knowledge, Fluent German, Fluent English", "qualificationsPreferred" : "Experience in system administration, Experience in IT support", "workSiteFlexibility" : "Flexible", "rawDescription" : "Ihre Aufgaben Wir wachsen kontinuierlich. Dieses Wachstum bringt neue Anforderungen an unsere technischen Strukturen, an unsere IT-Ausstattung und unsere Prozesse mit sich. Hierfür suchen wir eine Verstärkung des bestehenden IT-Teams. Betreuung und Verwaltung der bestehenden IT-Infrastruktur als Teil eines Teams Unterstützung unserer Anwender bei IT-Anfragen (1st- und 2nd-Level Support) Administration und Wartung zentraler Unternehmenssoftware wie Cloudtelefonie, ERP- oder CRM-Systemen Installation und Konfiguration von Endgeräten und verschiedener Softwareprodukte Ihr Profil Ausbildung als Fachinformatiker:in für Systemintegration, Digitale Vernetzung, IT-Systemelektroniker:in, oder vergleichbare Qualifikation Erste Berufserfahrung in der Systemadministration oder im generellen IT-Support Kenntnisse in der Verwaltung von Windows Server und Clients, Active Directory und Microsoft 365 Grundkenntnisse im Netzwerkbereich Teamfähigkeit, lösungsorientierte Denkweise sowie serviceorientiertes Auftreten sind für Sie selbstverständlich Fließende Deutsch- und Englischkenntnisse Das Wichtigste für uns: Sie haben Spaß an dem, was Sie tun! Was wir Ihnen bieten möchten Einen unbefristeten Arbeitsvertrag in einem wachsenden, international erfolgreichen Unternehmen in der Wissenschafts- und Technologie-Branche Ein Team, das sich auf Sie freut, und ein wertschätzender Umgang untereinander Spannende Herausforderungen und Gestaltungsspielraum in Ihrem Arbeitsbereich Einen jährlichen Erfolgsbonus und die Möglichkeit einer betrieblichen Altersversorgung Flexibilität in der Urlaubsplanung: Wählen Sie Ihren Urlaubsanspruch frei zwischen 28 und 32 Tagen Eine attraktive Gleitzeitregelung und flexibles Arbeiten für eine ausgewogene Work-Life-Balance Regelmäßige Feedbacksessions mit dem Vorgesetzten und jährliche, persönliche Feedback- und Entwicklungsgespräche Einen strukturierter Onboarding-Prozess mit individuellem Einarbeitungsplan und regelmäßigen Zwischengesprächen Individuelle Weiterbildungen und Kurse, speziell abgestimmt auf Ihren Bedarf Ein modernes Firmengebäude mit hochwertig ausgestatteten Arbeitsplätzen Vielfältige Rückzugs- und Pausenbereiche und großzügige Außenterrasse Kostenlose Heißgetränke im Kaffee- und Snackbereich für Mitarbeiter Firmenausflug, Weihnachtsfeier und weitere Events zum Austausch unter Kollegen Ausreichende Park- und Stellflächen für Auto und Fahrrad", "summaryDescription" : "Junior IT-Systemadministration & Support (m/w/d). Skills: System administration, IT support", "createdAt" : "2026-06-14T18:28:03.299", "lastUpdated" : "2026-06-16T02:35:55.601", "ingestTimestamp" : "2026-06-14T18:28:03.299", "mongoId" : "6a2e894574d8ee00a0de8db2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "System administration", "IT support", "Software installation", "Hardware configuration", "Teamfähigkeit", "Lösungsorientierte Denkweise", "Serviceorientiertes Auftreten", "System integration", "Network administration", "ERP systems", "CRM systems", "Cloud telephony" ], "skillCount" : 12, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2e89f374d8ee00a0deab82", "title" : "Consulting & Technical Support Specialist (m/w/d)", "company" : "ADN", "industry" : "Technology", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for a Mid-level Consulting & Technical Support Specialist in Bochum, Germany, with adjustments for the technology industry and company size." }, "location" : "Bochum, DE", "locations" : [ "Bochum", "DE" ], "timestamp" : "2026-06-16T01:37:00.588", "fingerprint" : "5e30cf0a35b8023194f26ed7ef759ea3cb5535cc442427d9fc8503818a8fe102", "source" : "personio", "language" : "de", "applyUrl" : "https://adn.jobs.personio.de/job/2645670", "externalId" : "2645670", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bochum", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.4818111,7.2196635" } ], "locationText" : "Bochum, Germany", "technicalSkills" : "Netzwerk, IT-Security", "professionalSkills" : [ "Problemlösung" ], "majorSkills" : "Netzwerk-Lösungen, Security-Lösungen", "majorSkillsList" : [ "Netzwerk-Lösungen", "Security-Lösungen" ], "coreResponsibilities" : "Analysiere Netzwerk- und Security-Probleme, Finde Lösungen, Unterstütze Partner bei technischen Fragestellungen, Bearbeite komplexere Supportfälle, Bearbeite Escalations, Analysiere Fehler, Entwickle nachhaltige Lösungen, Arbeite mit Herstellern zusammen, Arbeite mit internen Teams zusammen, Dokumentiere Lösungen, Gib Wissen weiter, Unterstütze bei technischen Enablement-Themen", "teamCollaboration" : "Mit Herstellern; Mit internen Teams", "domainKnowledge" : "Netzwerk-Lösungen; Security-Lösungen", "domainList" : [ "netzwerk-losungen", "security-losungen" ], "domainSpecificKnowledge" : [ "Netzwerk-Lösungen", "Security-Lösungen" ], "documentationSkills" : "Dokumentiere Lösungen", "problemSolvingSkills" : "Strukturierte Problemlösung", "outcomesObjectives" : "Partner handlungsfähig bleiben", "qualificationsBasic" : "Erfahrung im technischen Support, Erfahrung im IT-Consulting, Kenntnisse im Bereich Netzwerk, Kenntnisse im Bereich IT-Security, Analytisches Denken, Strukturierte Problemlösung, Selbstständige Arbeitsweise, Sehr gute Deutschkenntnisse, Gute Englischkenntnisse", "qualificationsPreferred" : "Erfahrung im Channel-Umfeld, Relevante Herstellerzertifizierungen", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Aufgaben Du analysierst komplexe Netzwerk- und Security-Probleme und findest Lösungen, die beim Partner wirklich weiterhelfen? In deiner neuen Rolle als Consulting & Technical Support Specialist bei ADN unterstützt du unsere Partner bei technischen Fragestellungen rund um Netzwerk- und Security-Lösungen. Du gehst tiefer als Standard-Support, übernimmst komplexere Fälle und sorgst dafür, dass unsere Partner handlungsfähig bleiben. DEIN JOB BEI UNS Du unterstützt Partner bei technischen Fragen und Problemen Du bearbeitest komplexere Supportfälle und Escalations Du analysierst Fehler und entwickelst nachhaltige Lösungen Du arbeitest eng mit Herstellern und internen Teams zusammen Du dokumentierst Lösungen und gibst Wissen weiter Du unterstützt bei technischen Enablement-Themen Profil Must have Erfahrung im technischen Support oder IT-Consulting Kenntnisse im Bereich Netzwerk und/oder IT-Security Analytisches Denken und strukturierte Problemlösung, auch unter Druck Selbstständige Arbeitsweise Sehr gute Deutsch- und gute Englischkenntnisse Nice to have Erfahrung im Channel-Umfeld Erste relevante Herstellerzertifizierungen Warum wir? Bei ADN arbeitest du in einem Umfeld, das Technologie, Unternehmergeist und Teamarbeit verbindet. Wir setzen auf kurze Entscheidungswege, Eigenverantwortung und Menschen, die Lust haben, Neues mitzugestalten. Wir sind mehr als ein IT-Distributor: Als strategischer Partner im IT-Channel machen wir unsere Vertriebspartner fit für den Verkauf komplexer Lösungen - mit Know-how, Services und echter Zusammenarbeit auf Augenhöhe. Unsere Partner verlassen sich auf uns - gerade dann, wenn es technisch anspruchsvoll wird. Dafür brauchen wir Menschen wie dich, die schnell und lösungsorientiert denken und konkrete Lösungen für komplexe technische Probleme erarbeiten. DAS BIETEN WIR DIR Home-Office- bzw. Remote-Work-Möglichkeiten 30 Urlaubstage, betriebliche Altersvorsorge und Corporate Benefits Arbeiten an einem der spannendsten Themen im IT-Markt Viel Gestaltungsspielraum GEHALT Wir legen Wert auf faire Bezahlung, darum orientiert sich dein Gehalt an deinen individuellen Qualifikationen und deiner Erfahrung. Klingt gut? Dann lass uns sprechen! Wir freuen uns auf deine Bewerbung! Bitte sende deine Unterlagen (Lebenslauf, Zeugnisse, Zertifikate) an bewerbung@adn.de oder bewirb dich direkt über unser Bewerbungsportal.", "summaryDescription" : "Consulting & Technical Support Specialist (m/w/d) at ADN. Skills: Netzwerk-Lösungen, Security-Lösungen. Analysiere Netzwerk- und Security-Probleme. Finde Lösungen", "createdAt" : "2026-06-14T19:18:46.684", "lastUpdated" : "2026-06-16T01:37:00.588", "ingestTimestamp" : "2026-06-14T19:18:46.684", "mongoId" : "6a2e89f374d8ee00a0deab82", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Netzwerk-Lösungen", "Security-Lösungen", "Problemlösung" ], "skillCount" : 3, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6cac74d8ee00a091a76c", "title" : "Technical Customer Support Manager (m/w/d)", "company" : "Propstack GmbH", "industry" : "SaaS", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Technical Customer Support Manager in Berlin, Germany, with manager-level experience in the SaaS industry, adjusted for company size and seniority." }, "location" : "Berlin, Deutschland", "locations" : [ "Berlin", "Deutschland" ], "timestamp" : "2026-06-15T07:02:43.791", "fingerprint" : "3d4a169c7ea525c9cefabc2a2859f3f42b40a4a9ed974bf429134a465446b406", "source" : "greenhouse", "language" : "de", "applyUrl" : "https://job-boards.greenhouse.io/propstack/jobs/7668496", "externalId" : "7668496", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.5173885,13.3951309" } ], "locationText" : "Berlin, Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "technicalSkills" : "CRM Software", "professionalSkills" : [ "Customer relationship management", "Value realization", "Customer retention", "Customer satisfaction" ], "hardSkillsList" : [ "Technical support", "Error handling", "Update support", "Installation support", "FAQ article creation" ], "softSkillsList" : [ "Friendly", "Sympathetic" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Error handling", "level" : "intermediate" }, { "name" : "Update support", "level" : "intermediate" }, { "name" : "Installation support", "level" : "intermediate" }, { "name" : "FAQ article creation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Friendly" }, { "name" : "Sympathetic" } ], "majorSkills" : "Customer Success, Technical Support, Customer Relationship Management", "majorSkillsList" : [ "Customer Success", "Technical Support", "Customer Relationship Management" ], "coreResponsibilities" : "Identify customer needs, Understand real estate agent needs, Receive user requests, Analyze user requests, Document user requests, Process user requests, Provide technical support, Prepare escalations for development, Create training videos, Create webinars, Conduct webinars, Support customer onboarding, Maintain FAQ articles, Create FAQ articles, Prioritize tasks", "teamCollaboration" : "Customer Care Managers; Account Managers; Developers", "domainKnowledge" : "Real estate marketing; Real estate industry", "domainList" : [ "real-estate-marketing", "real-estate-industry" ], "domainSpecificKnowledge" : [ "Real estate marketing", "Real estate industry" ], "toolProficiency" : [ "Ticketsystem", "Fernwartungssoftware" ], "communicationSkills" : "Webinars; Phone; Chat; Email", "documentationSkills" : "Document requests", "continuousLearning" : "Online courses; Structured feedback; Language courses", "problemSolvingSkills" : "Analyze requests; Troubleshoot errors", "qualificationsBasic" : "Fachinformatiker or comparable, 2 years IT-support experience, 3 years real estate experience, Windows OS experience, Microsoft Office experience, Fluent German, Good English skills", "qualificationsPreferred" : "IT-System administrator, Informatiker, Network administrator", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Wir sind Propstack, ein schnell wachsendes Tech-Startup aus Berlin. Unsere webbasierte CRM-Software hilft unseren Kunden bei der Immobilienvermarktung. Unsere Kunden sind Immobilienbüros, Bauträger und Projektvertriebe. Mit unserem Produkt verändern wir den Immobilienmarkt seit mehreren Jahren erfolgreich. Seit letztem Jahr gehören wir mit FLOWFACT zu ImmoScout24. Mithilfe unserer Mutterfirma haben wir vor, unsere Zielgruppe an potenziellen Kunden zu vergrößern und in Europa weiter zu expandieren. Wenn Du zu uns kommst, kannst Du ein kleines, aber höchst effizientes Team erwarten, in der alle am gleichen Strang ziehen. Was bieten wir dir? Deine Zeit ist kostbar: Flexible Arbeitszeiten, hybrides Arbeitsmodell, 30 Tage Urlaub pro Jahr sowie den 24.12. und 31.12 frei. Weiterbildung: Individuelle Entwicklung inklusive Online-Kurse über die ScoutAcademy, strukturiertes und regelmäßiges Feedback sowie Sprachkurse. Zuschüsse: Wir bieten dir einen Zuschuss zur betrieblichen Altersvorsorge und öffentliche Verkehrsmittel. Du hast Kinder? Wir unterstützen dich mit einem professionellen Familienservice, der dir bei der Suche nach einer Kinderbetreuung hilft oder eine Notfallbetreuung für Kinder anbietet.   Events: Wir sind ein Team und das zelebrieren wir durch gemeinsame Unternehmungen und Events. Nutze unsere Produkte: Du kannst unsere Plus-Mitgliedschaft für Mieter:innen auf ImmoScout24 nutzen, um eine neue Wohnung zu finden. Wir sind ein Tech-Unternehmen: Wir arbeiten mit den neuesten technischen Tools und Hardware. Als Technischer Support Manager (d/w/m) wirst Du Teil unseres Customer Care Teams und berichtest direkt an den Team Lead. In Deinen täglichen Aufgaben bist Du im engen Austausch mit unseren Customer Care Manager:innen, Account Manager:innen und den Entwickler:innen. Du kombinierst technisches Wissen mit starken Kommunikations-Skills? Dann ist dies der perfekte Job für Dich! Unsere Zielgruppe lebt in der Immobilienwelt – unsere Propstack-Lösungen bieten Maklern das passende Werkzeug, um sich auf das Wesentliche konzentrieren zu können: Ihre Kund:innen. Was wünschen wir uns von dir? Du identifizierst Kundenbedürfnisse, indem du die Anforderungen der Immobilienmakler:innen verstehst Du nimmst Anfragen der User entgegen, analysierst, dokumentierst und bearbeitest sie eigenständig und im Team mit unserem modernen Ticketsystem Für unsere Kunden bietest Du technische Unterstützung im Fehlerfall, bei Updates und Installationen, via Telefon, Chat, E-Mail und Fernwartungssoftware Anfragen, die Du nicht lösen kannst, bereitest du für die Entwicklung auf und leitest diese an den 3rd Level Support Du erstellst Schulungsvideos & Webinare und hältst diese Aufgrund deines hervorragenden Fachwissens begleitest du unsere Kunden auch hin und wieder bei ihrem Onboarding Du pflegst und erstellst FAQ-Artikel Mit einer strukturierten Arbeitsweise priorisierst Du eigenständig die gestellten Aufgaben Was bringst du schon mit? Du bist ausgebildeter Fachinformatiker oder hast eine vergleichbare Ausbildung ( z. B. IT-Systemadministrator, Informatiker, Netzwerkadministrator) oder verfügst über mindestens 2 Jahre Erfahrung im IT-Support. Alternativ hast du mindestens 3 Jahre Berufserfahrung in der Immobilienbranche. Du hast Erfahrung im Umgang mit Windows-Betriebssystemen sowie mit Microsoft-Office-Anwendungen. Du sprichst fließend Deutsch und verfügst zudem über gute bis sehr gute Englischkenntnisse. Du hast ein gutes Gespür für die Bedürfnisse der User und reagierst auch in schwierigen oder unerwarteten Situationen ruhig, gelassen und verständnisvoll. Du bist kommunikativ stark, offen und überzeugst mit deiner freundlichen und sympathischen Art auf allen Kontaktkanälen sowie in Webinaren. Wir möchten die Vielfalt unseres Unternehmens weiter ausbauen und Menschen mit Behinderung entsprechend beruflich fördern. Wir haben eine Schwerbehindertenvertretung, die Dich im weiteren Bewerbungsprozess unterstützt. Solltest Du diese Unterstützung benötigen, gib uns bitte im Voraus Bescheid.", "summaryDescription" : "Technical Customer Support Manager (m/w/d) at Propstack GmbH. Skills: Customer Success, Technical Support, Customer Relationship Management. Identify customer needs. Understand real estate agent needs", "postedDate" : "2026-06-14T02:01:25.176", "createdAt" : "2026-06-14T02:01:25.176", "lastUpdated" : "2026-06-15T07:02:43.791", "ingestTimestamp" : "2026-06-14T02:01:25.176", "mongoId" : "6a2c6cac74d8ee00a091a76c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Technical support", "Error handling", "Update support", "Installation support", "FAQ article creation", "Friendly", "Sympathetic", "Customer Success", "Technical Support", "Customer Relationship Management", "Customer relationship management", "Value realization", "Customer retention", "Customer satisfaction", "Real estate marketing", "Real estate industry", "Ticketsystem", "Fernwartungssoftware" ], "skillCount" : 18, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc45674d8ee00a0a0d024", "title" : "Desktop Support Technician (Entry Level)", "company" : "Pacific Coast Trane", "industry" : "Technology", "salary" : { "min" : 52000.0, "max" : 68000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry Level Desktop Support Technician in Sunnyvale, United States, adjusted for the technology industry and company size." }, "location" : "Sunnyvale, CA", "locations" : [ "Sunnyvale", "CA" ], "timestamp" : "2026-06-16T04:35:12.874", "fingerprint" : "26d2cfb830f1d1efcec23b31ea90548b97741925cb03813f3cc8b90e6b612c39", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://pacific-coast-trane.breezy.hr/p/c502aa491252-desktop-support-technician-entry-level-it", "externalId" : "c502aa491252", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sunnyvale", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.3688301,-122.0363490" } ], "locationText" : "Sunnyvale, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Provide excellent customer s", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Pacific Coast Trane is seeking a motivated and detail oriented Desktop Support Technician to join our team in Sunnyvale, CA. This is an excellent opportunity for individuals starting their career in IT, offering hands-on experience and room to grow. Job Responsibilities Provide excellent customer s", "summaryDescription" : "Desktop Support Technician (Entry Level) at Pacific Coast Trane. Provide excellent customer s", "createdAt" : "2026-06-14T21:06:08.902", "lastUpdated" : "2026-06-16T04:35:12.874", "ingestTimestamp" : "2026-06-14T21:06:08.902", "mongoId" : "6a2cc45674d8ee00a0a0d024", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 68000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca32574d8ee00a09aa566", "title" : "Werkstudent (m/w/d) Video/Content Production & Support", "company" : "Sony Music Entertainment Germany", "industry" : "Media", "salary" : { "min" : 21000.0, "max" : 27000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an entry-level Werkstudent in the Media industry in Berlin, Germany, with adjustments for part-time employment." }, "location" : "Europe, Germany, Berlin", "locations" : [ "Europe", "Germany", "Berlin" ], "timestamp" : "2026-06-16T06:05:24.566", "fingerprint" : "768d349a3cb78baa53b1607d8b9b30d7d240b88fec4a9da1fd05da4b1c18c20d", "source" : "greenhouse", "language" : "de", "applyUrl" : "https://job-boards.greenhouse.io/sonymusicde/jobs/8572655002", "externalId" : "8572655002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.5173885,13.3951309" } ], "locationText" : "Berlin, Germany", "employmentType" : "PART_TIME", "technicalSkills" : "Video Production, Content Production, Photo Production, Adobe Creative Suite, Premiere Pro, Photoshop, Lightroom, DaVinci Resolve, Color Grading", "professionalSkills" : [ "Content creation", "Video editing", "Photo editing", "Live streaming support", "Data management", "Equipment management", "Project organization" ], "hardSkillsList" : [ "Video editing", "Photo editing", "Content creation", "Live streaming" ], "hardSkills" : [ { "name" : "Video editing", "level" : "intermediate" }, { "name" : "Photo editing", "level" : "intermediate" }, { "name" : "Content creation", "level" : "intermediate" }, { "name" : "Live streaming", "level" : "intermediate" } ], "majorSkills" : "Content Production, Video Production, Social Media Content", "majorSkillsList" : [ "Content Production", "Video Production", "Social Media Content" ], "coreResponsibilities" : "Support planning, preparation, and execution of productions, Provide photo and video support for music videos, Provide photo and video support for social media, Provide photo and video support for BTS productions, Independently create and edit photo assets, Independently create and edit video assets, Support live streams, Support studio sessions, Support events, Support content days, Maintain and organize production data, Maintain and organize equipment, Maintain and organize project overviews, Oversee studio premises, Oversee studio equipment, Manage CIRCLE STUDIOS Instagram account, Support organizational production processes, Support operational production processes, Maintain data storage, Collaborate with internal teams, Collaborate with artist managements, Collaborate with external creatives", "teamCollaboration" : "Internal teams; Artist managements; External creatives", "domainKnowledge" : "Music video production; Social media content; Live streaming", "domainList" : [ "music-video-production", "social-media-content", "live-streaming" ], "domainSpecificKnowledge" : [ "Music video production", "Social media content", "Live streaming" ], "toolProficiency" : [ "Adobe Premiere Pro", "Adobe Photoshop", "Adobe Lightroom", "DaVinci Resolve" ], "communicationSkills" : "Communication with artists; Communication with managements; Communication with stakeholders; Communication with partners", "documentationSkills" : "Data storage maintenance", "continuousLearning" : "Willingness to learn", "innovationCreativity" : "Creative formats development", "problemSolvingSkills" : "Solution-oriented", "specialRequirements" : "Transport equipment to locations", "qualificationsBasic" : "First experiences in film, photo, or content production, Experience with own photo/video projects, Advanced skills in photo, video, and editing workflows, Proficient in Adobe Creative Suite (Premiere Pro, Photoshop, Lightroom), Structured, clean, and reliable work style, High sense of responsibility, Careful handling of technical equipment and data, Ability to prioritize tasks independently, Proactive communication, Hands-on mentality, Willingness to take responsibility, Driver's license, Ability to remain organized and solution-oriented under stress, Openness to feedback, Willingness to learn and develop, Professional demeanor in team and production context, Good communication skills in German and English, Friendly and confident interaction with artists, managements, stakeholders, and partners, Reliability, accuracy, and initiative", "qualificationsPreferred" : "Experience with DaVinci Resolve, Experience with Color Grading, Experience with Content Post-Production, Basic understanding of production processes, Basic understanding of set etiquette, Basic understanding of producing processes, Ability to transport equipment to external shooting locations", "workSiteFlexibility" : "Hybrid", "rawDescription" : "(Berlin, ab September, befristet, 20h pro Woche) CIRCLE STUDIOS ist das Inhouse Audio Recording-, Content- und Musikvideo-Studio von Sony Music Germany im Herzen Berlins. Gemeinsam mit unseren Artists entwickeln und produzieren wir Musikvideos, Live-Sessions, Social Media Content, Livestreams und weitere kreative Formate. Du hast bereits erste Erfahrungen in Film-, Foto- oder Content-Produktionen gesammelt und möchtest kreative Projekte aktiv mitgestalten? Dann suchen wir genau dich. Was du machst Unterstützung bei der Planung, Vorbereitung und Umsetzung von Produktionen Foto- und Video-Support bei Musikvideo-, Social- und BTS-Produktionen Eigenständige Erstellung und Bearbeitung von Foto- und Video-Assets Unterstützung bei Livestreams, Studio Sessions, Events und Content Days Pflege und Organisation von Produktionsdaten, Equipment und Projektübersichten Du behältst die Räumlichkeiten des Studios und das Equipment im Blick Übernahme der Betreuung unseres CIRCLE STUDIOS Instagram Accounts Unterstützung bei organisatorischen und operativen Produktionsabläufen Du pflegst die Datenablage. Nach und während der Produktionen Zusammenarbeit mit internen Teams, Artist Managements und externen Creatives Wer du bist Content Production, Social Media, Musik und Design sind deine Themen Leidenschaft & hast hier bereits praktische Erfahrungen im Bereich Film, Foto oder Content Production gesammelt? Kamera? Nimmst du gern selbst in die Hand und hast schon eigene Projekte damit umgesetzt – idealerweise mit 1 Sony (Alpha, FX) oder Blackmagic (Pocket) Fortgeschrittene Skills in Foto-, Video- und Editing-Workflows Sicherer Umgang mit Adobe Creative Suite (insbesondere Premiere Pro, Photoshop & Lightroom) Idealerweise Erfahrung mit DaVinci Resolve, Color Grading oder Content Post-Production Grundverständnis von Produktionsabläufen, Set-Etikette und Producing-Prozessen Strukturierte, saubere und zuverlässige Arbeitsweise & hohes Verantwortungsbewusstsein und sorgfältiger Umgang mit technischem Equipment und Daten Fähigkeit, Aufgaben eigenständig zu priorisieren und proaktiv zu kommunizieren Hands-on Mentalität und Bereitschaft, Verantwortung zu übernehmen Du hast einen Führerschein und kannst Equipment zu externen Shooting Locations transportieren Fähigkeit, auch in stressigen Situationen organisiert und lösungsorientiert zu bleiben Offenheit für Feedback sowie Bereitschaft, dazuzulernen und sich weiterzuentwickeln Professionelles Auftreten im Team- und Produktionskontext & gute Kommunikationsfähigkeiten in Deutsch und Englisch Freundlicher und sicherer Umgang mit Artists, Managements, internen Stakeholdern und externen Partner Du musst nicht alles perfekt beherrschen – wichtig sind eine starke Grundlage, Verantwortungsbewusstsein und die Motivation, Teil einer professionellen Creative Production Unit zu werden. Verlässlichkeit, Genauigkeit und Eigeninitiative sind dabei essenziell. Wir bieten dir Direkte Einblicke in die kreative Produktionsarbeit bei Sony Music Mitarbeit an echten Artist- und Kampagnenproduktionen Verantwortung und Lernmöglichkeiten ab Tag eins Ein kreatives Team mit hoher Eigenverantwortung und engem Austausch Zugang zu Konzerten, Events und Produktionen Faire Vergütung sowie ein Streaming-Abo deiner Wahl Wie du dich bewirbst Ohne Anschreiben. Ohne Foto und Alter. Auch Familienstand, deine Herkunft, Zeugnisse, die Jobs deiner Eltern und ähnliche Merkmale benötigen wir nicht. Zeige uns in einem CV oder in einer anderen kreativen Form was dich ausmacht, was du kannst und warum Sony Music mit dir besser klingt! Wir freuen uns auf dich.  Sony Music sounds better with you.  Privacy Policy Please click here to read our privacy policy for Germany, Austria or Switzerland before beginning the application process as you will need to agree to the terms of the policy before submitting your information.", "summaryDescription" : "Werkstudent (m/w/d) Video/Content Production & Support at Sony Music Entertainment Germany. Skills: Content Production, Video Production, Social Media Content. Support planning, preparation, and execution of productions. Provide photo and video support for music videos", "postedDate" : "2026-06-14T21:48:11.789", "createdAt" : "2026-06-14T21:48:11.789", "lastUpdated" : "2026-06-16T06:05:24.566", "ingestTimestamp" : "2026-06-14T21:48:11.789", "mongoId" : "6a2ca32574d8ee00a09aa566", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Video editing", "Photo editing", "Content creation", "Live streaming", "Content Production", "Video Production", "Social Media Content", "Live streaming support", "Data management", "Equipment management", "Project organization", "Music video production", "Social media content", "Adobe Premiere Pro", "Adobe Photoshop", "Adobe Lightroom", "DaVinci Resolve" ], "skillCount" : 17, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30521df292fd229cf0b3d4", "title" : "Customer Support Manager*in (m/w/d) remote", "salary" : { "min" : 1200.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Bulgaria" ], "timestamp" : "2026-06-16T06:19:04.691", "fingerprint" : "561dd7eed94ac5a732d95feeabdd47021b082ef8c66f332916dda70fc705d5f6", "source" : "join_com", "language" : "de", "applyUrl" : "https://join.com/companies/smartkuendigen/16307872-customer-support-manager-in-m-w-d-remote-oder-1-200-00eur-monatlich", "externalId" : "16307872", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "summaryDescription" : "Customer Support Manager*in (m/w/d) remote", "createdAt" : "2026-06-15T22:53:28.934", "lastUpdated" : "2026-06-16T06:19:04.691", "ingestTimestamp" : "2026-06-15T22:53:28.934", "mongoId" : "6a30521df292fd229cf0b3d4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : false, "llmIndustryConfidence" : 0.95 }, { "id" : "6a30521df292fd229cf0b3d2", "title" : "Customer Support Manager*in (m/w/d) remote", "salary" : { "min" : 1200.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Bulgaria" ], "timestamp" : "2026-06-16T06:27:51.095", "fingerprint" : "cd68b99644b6a810b26af512a661997a7989146d2525a7ddafa0730c7ea39ae7", "source" : "join_com", "language" : "de", "applyUrl" : "https://join.com/companies/smartkuendigen/16290264-customer-support-manager-in-m-w-d-remote-oder-1-200-00eur-monatlich", "externalId" : "16290264", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "summaryDescription" : "Customer Support Manager*in (m/w/d) remote", "createdAt" : "2026-06-15T22:53:05.394", "lastUpdated" : "2026-06-16T06:27:51.095", "ingestTimestamp" : "2026-06-15T22:53:05.394", "mongoId" : "6a30521df292fd229cf0b3d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : false, "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc29274d8ee00a0a06d74", "title" : "Kunden Support After Sales (w/m/d)", "company" : "Enpal", "industry" : "Installation PV", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Entry level Customer Support roles in Berlin, Germany, adjusted for the Climate Tech industry." }, "location" : "Berlin", "locations" : [ "Berlin" ], "timestamp" : "2026-06-15T03:30:20.765", "fingerprint" : "60849b02674c8c03b0374d74136f4ce97397d17d4f46e96d624ac8dd4c3516a0", "source" : "ashby", "language" : "de", "applyUrl" : "https://jobs.ashbyhq.com/enpal/5f1614ec-afcf-4ff9-a6cc-0d5c42023d33/application", "externalId" : "5f1614ec-afcf-4ff9-a6cc-0d5c42023d33", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Berlin", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.5173885,13.3951309" } ], "locationText" : "Berlin, Germany", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Kundenbetreuung", "Serviceorientierte Kundenbetreuung" ], "softSkillsList" : [ "Kommunikationsstark", "Empathisch", "Lösungsorientiert", "Teamgeist" ], "softSkills" : [ { "name" : "Kommunikationsstark" }, { "name" : "Empathisch" }, { "name" : "Lösungsorientiert" }, { "name" : "Teamgeist" } ], "majorSkills" : "Kundenbetreuung, After Sales", "majorSkillsList" : [ "Kundenbetreuung", "After Sales" ], "coreResponsibilities" : "Betreuen Kund:innen bei Anfragen, Erste Ansprechperson per Telefon, Erste Ansprechperson per E-Mail, Telefonische Kundenbetreuung, Bearbeitung eingehender E-Mails, Unterstützung bei Bearbeitung Kundenanliegen, Weiterleitung von Kundenanliegen, Zusammenarbeit mit operativen Teams, Lösen von Anliegen, Kontinuierliche Weiterentwicklung, Trainings zu Produkten, Trainings zu Prozessen, Trainings zu internen Abläufen", "teamCollaboration" : "Festes Team; Verschiedene operative Teams", "domainKnowledge" : "Dezentrale Energie; Solaranlagen; Batteriespeicher; Wallbox; Smart Meter; Wärmepumpe; KI-gestützte Plattform; Energiemarkt", "domainList" : [ "dezentrale-energie", "solaranlagen", "batteriespeicher", "wallbox", "smart-meter", "warmepumpe", "ki-gestutzte-plattform", "energiemarkt" ], "domainSpecificKnowledge" : [ "Dezentrale Energie", "Solaranlagen", "Batteriespeicher", "Wallbox", "Smart Meter", "Wärmepumpe", "KI-gestützte Plattform", "Energiemarkt" ], "communicationSkills" : "Telefon; E-Mail", "continuousLearning" : "Regelmäßige Trainings", "problemSolvingSkills" : "Lösungsorientiert", "specialRequirements" : "Firmenwagen, Reisebudget", "qualificationsBasic" : "Sehr gute Deutschkenntnisse (C1), Erste Erfahrungen Kundenbetreuung", "qualificationsPreferred" : "Ambitionierte Quereinsteiger", "workSiteFlexibility" : "Flexible", "rawDescription" : "Unser Ziel ist eine Solaranlage auf jedem Dach, ein Speicher in jedem Haus und ein E-Auto in jeder Garage. Enpal macht das möglich mit einer integrierten Gesamtlösung für dezentrale Energie – von Solaranlage und Batteriespeicher über Wallbox, Smart Meter bis zur Wärmepumpe. Herzstück ist unsere KI-gestützte Plattform Enpal.One http://Enpal.One+, die tausende Systeme intelligent vernetzt und Strombezug sowie -einspeisung effizient am Energiemarkt optimiert. Bist Du bereit für Lösungen, die mehr als nur ein Versprechen sind und täglich echte Lebensqualität in tausende Haushalte bringen? Was du bei Enpal gestaltest, liefert morgen sauberen Strom und verändert nachhaltig, wie wir Energie nutzen. DEINE AUFGABEN - Du betreust unsere Kund:innen bei ihren Anfragen und Anliegen und bist erste Ansprechperson per Telefon und E-Mail. - Dein Schwerpunkt liegt auf der telefonischen Kundenbetreuung, sowie der zuverlässigen Bearbeitung eingehender E-Mails. - Du arbeitest in einem festen Team und unterstützt bei der Bearbeitung und Weiterleitung von Kundenanliegen. - Du arbeitest eng mit verschiedenen operativen Teams bei Enpal zusammen, um Anliegen strukturiert zu lösen. - Du entwickelst dich kontinuierlich weiter durch regelmäßige Trainings zu unseren Produkten, Prozessen und internen Abläufen. DEIN PROFIL - Du verfügst über sehr gute Deutschkenntnisse (mindestens C1) in Wort und Schrift. - Du bist eine kommunikationsstarke, empathische und lösungsorientierte Persönlichkeit mit viel Teamgeist - Du bringst bereits erste Erfahrungen im Bereich Kundenbetreuung oder ähnlichen Bereichen mit, oder bist ambitionierte:r Quereinsteiger:in - Du hast eine positive, aufgeschlossene Ausstrahlung und du legst großen Wert auf eine zuverlässige und serviceorientierte Kundenbetreuung. DARAUF KANNST DU DICH FREUEN - Erhalte ein attraktives Gehaltspaket inklusive unbegrenztem Provisionsmodell, um deinen Erfolg und deinen Beitrag zum Unternehmenserfolg zu belohnen. - Reise mit einem von Enpal gestellten Firmenwagen bzw. erhalte ein Reisebudget. - Arbeite in Deutschlands erstem grünen Unicorn und gestalte aktiv die solare Energiewende mit. - Die Sonne scheint auf der ganzen Welt - Bei Enpal arbeitest du mit einem hochmotivierten, diversen Team aus über 65 Nationalitäten. - Du hast einen echten Impact und gestaltest aktiv die Entwicklung eines zukunftsorientierten und wachsenden Unternehmens mit. - Energiewende geht nur gemeinsam - Bei Enpal erwartet dich ein legendärer Teamspirit und unvergessliche Team- und Companyevents. - Bleib auf dem Laufenden & gestalte mit - Transparente All-Hands, kurze Entscheidungswege und eine offene Feedback-Kultur, denn ohne Fehler gibt es keinen Fortschritt. Wir bei Enpal sind stolz auf die Vielfältigkeit unseres Teams. Weder bei der Einstellung noch während des Beschäftigungsverhältnisses werden Entscheidungen auf Basis von Hautfarbe, Religion oder religiösen Glaubens, ethnischer oder nationaler Herkunft, Nationalität, Geschlechteridentität, sexuelle Orientierung, Behinderung oder Alter getroffen. Enpal steht für einen sicheren Arbeitsplatz und geht gegen Diskriminierung und Belästigung jeglicher Art vor.", "summaryDescription" : "Kunden Support After Sales (w/m/d) at Enpal. Skills: Kundenbetreuung, After Sales. Betreuen Kund:innen bei Anfragen. Erste Ansprechperson per Telefon", "createdAt" : "2026-06-13T23:27:18.637", "lastUpdated" : "2026-06-15T03:30:20.765", "ingestTimestamp" : "2026-06-13T23:27:18.637", "mongoId" : "6a2cc29274d8ee00a0a06d74", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Kommunikationsstark", "Empathisch", "Lösungsorientiert", "Teamgeist", "Kundenbetreuung", "After Sales", "Serviceorientierte Kundenbetreuung", "Dezentrale Energie", "Solaranlagen", "Batteriespeicher", "Wallbox", "Smart Meter", "Wärmepumpe", "KI-gestützte Plattform", "Energiemarkt" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Climate Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a17381158b93c861ed1e9c1", "title" : "Warehouse Support (m/f/d)", "company" : "Fastenal Europe", "industry" : "Logistics", "salary" : { "min" : 27000.0, "max" : 33000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an Entry-level Warehouse Support position in Salzgitter, Germany, considering industry and company size adjustments." }, "location" : "Salzgitter, DE", "locations" : [ "Salzgitter", "DE" ], "timestamp" : "2026-06-15T23:57:03.889", "fingerprint" : "c253f804c0620329a02a0602ae9b7e869491716961553fda3263c19550b7d049", "source" : "breezyhr", "language" : "de", "applyUrl" : "https://fastenal.breezy.hr/p/9f3488b430eb01-warehouse-support-m-f-d", "externalId" : "9f3488b430eb01", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Salzgitter", "state" : "Lower Saxony", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.1503721,10.3593147" } ], "locationText" : "Salzgitter, Lower Saxony, Germany", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Support operations, Support logistics, Support sales, Support site expansion, Support goods flow to customers", "workSiteFlexibility" : "Onsite", "rawDescription" : "MitarbeiterIn für Warehouse Support (m/f/d) IHRE TÄTIGKEIT IM ÜBERBLICK Sie lernen alle drei Hauptbereiche bei Fastenal kennen: Operations, Logistics und Sales. Dabei unterstützen Sie den Auf- und Ausbau des Standortes und den Warenfluss zu den KundInnen. Hierbei handelt sich ausdrücklich um eine E", "summaryDescription" : "Warehouse Support (m/f/d) at Fastenal Europe. Support operations. Support logistics", "createdAt" : "2026-06-14T21:16:40.137", "lastUpdated" : "2026-06-15T23:57:03.889", "ingestTimestamp" : "2026-06-14T21:16:40.137", "mongoId" : "6a17381158b93c861ed1e9c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c72ff74d8ee00a0932294", "title" : "Customer Support (m/w/d) – Pflegesoftware / Healthcare SaaS", "industry" : "SaaS", "salary" : { "min" : 45000.0, "max" : 60000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support role in the SaaS industry in Düsseldorf, Germany, adjusted for the healthcare software sub-industry." }, "location" : "Düsseldorf, DE", "locations" : [ "Düsseldorf", "DE" ], "timestamp" : "2026-06-16T01:24:33.309", "fingerprint" : "2003810c2744d16ad7a3262151c820965819fda87d0680c7b0d2918c1168389a", "source" : "personio", "language" : "de", "applyUrl" : "https://dmrz.jobs.personio.de/job/2656182", "externalId" : "2656182", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Düsseldorf", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.2254018,6.7763137" } ], "locationText" : "Düsseldorf, Germany", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Anwendungsbezogene Fragen", "Technische Fragen" ], "majorSkills" : "Customer Support, Technical Support", "majorSkillsList" : [ "Customer Support", "Technical Support" ], "coreResponsibilities" : "Analyse von Kundenanliegen, Finden von Lösungen, Dokumentieren von Anfragen, Dokumentieren von Lösungen, Weiterleiten von Fällen, Weitergeben von Kundenfeedback, Verbessern der Software, Unterstützen der Weiterentwicklung von Hilfsmaterialien", "teamCollaboration" : "Produktteam; 2nd Level Support; Fachabteilungen", "domainKnowledge" : "Pflegesoftware; Healthcare SaaS; Deutsches Gesundheitswesen; Pflege; Abrechnungssoftware; Branchenspezifischer Software", "domainList" : [ "pflegesoftware", "healthcare-saas", "deutsches-gesundheitswesen", "pflege", "abrechnungssoftware", "branchenspezifischer-software" ], "domainSpecificKnowledge" : [ "Pflegesoftware", "Healthcare SaaS", "Deutsches Gesundheitswesen", "Pflege", "Abrechnungssoftware", "Branchenspezifischer Software" ], "toolProficiency" : [ "Ticketsystem" ], "communicationSkills" : "Kommunikationsfähigkeit", "documentationSkills" : "Dokumentieren von Anfragen; Dokumentieren von Lösungen", "continuousLearning" : "Mentorenprogramm; Individuelle Entwicklungsmöglichkeiten", "innovationCreativity" : "Eigene Ideen einbringen", "problemSolvingSkills" : "Lösungsorientierte Arbeitsweise", "qualificationsBasic" : "Berufserfahrung im telefonischen Kundensupport, Abgeschlossene Ausbildung oder Studium, Sehr gute Deutschkenntnisse", "qualificationsPreferred" : "Erfahrung im IT-/Softwareumfeld, Kenntnisse im deutschen Gesundheitswesen, Kenntnisse in der Pflege, Kenntnisse in Abrechnungssoftware, Kenntnisse in branchenspezifischer Software", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Deine Aufgaben Du bist die erste Anlaufstelle für unsere Kunden bei technischen und anwendungsbezogenen Fragen rund um unsere Pflegesoftware – telefonisch und per E-Mail. Du nimmst Supportanfragen freundlich und serviceorientiert entgegen, analysierst die Anliegen und findest schnelle, verständliche Lösungen. Du dokumentierst Anfragen und Lösungen sorgfältig in unserem Ticketsystem. Du leitest komplexere Fälle an den 2nd Level Support oder die Fachabteilungen weiter. Du gibst Kundenfeedback strukturiert an das Produktteam weiter und hilfst so, unsere Software kontinuierlich zu verbessern. Du unterstützt die Weiterentwicklung von Hilfsmaterialien (z. B. Knowledgebase, Tutorials, FAQs). Dein Profil Berufserfahrung im telefonischen Kundensupport, idealerweise im IT-/Softwareumfeld. Abgeschlossene Ausbildung oder Studium mit technischem oder kaufmännischem Schwerpunkt – oder eine vergleichbare Qualifikation. Ausgeprägte Serviceorientierung, hohe Kommunikationsfähigkeit und Freude am Umgang mit Menschen. Strukturierte, lösungsorientierte Arbeitsweise und die Fähigkeit, auch in stressigen Situationen freundlich und souverän zu bleiben. Sehr gute Deutschkenntnisse in Wort und Schrift. Kenntnisse im deutschen Gesundheitswesen, insbesondere in der Pflege sowie Abrechnungs- oder branchenspezifischer Software, sind ein klares Plus. Deine Benefits Einstieg in ein zukunftsorientiertes Unternehmen im spannenden Healthcare-SaaS Umfeld Sinnstiftende Mission: Digitalisierung, die Pflegedienste wirklich entlastet Eine individuelle, strukturierte Einarbeitung mit regelmäßigem Feedback sowie Förderung durch unser Mentorenprogramm Die Möglichkeit, selbstständig und verantwortungsvoll zu arbeiten und eigene Ideen einzubringen Individuelle und vielfältige Entwicklungsmöglichkeiten 30 Urlaubstage pro Jahr, flexible Arbeitszeitgestaltung und bis zu 2 Tage mobiles Arbeiten pro Woche (Montag & Freitag) Gemeinsames Mittagessen mittwochs und donnerstags – frisch zubereitet von unserem Küchenchef Ingo Gemeinsam Erfolge feiern bei Teamevents Kontaktinformationen Dr. Martin Kistenich People & Culture", "summaryDescription" : "Customer Support (m/w/d) – Pflegesoftware / Healthcare SaaS. Skills: Customer Support, Technical Support. Analyse von Kundenanliegen. Finden von Lösungen", "createdAt" : "2026-06-14T19:28:37.089", "lastUpdated" : "2026-06-16T01:24:33.309", "ingestTimestamp" : "2026-06-14T19:28:37.089", "mongoId" : "6a2c72ff74d8ee00a0932294", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Customer Support", "Technical Support", "Anwendungsbezogene Fragen", "Technische Fragen", "Pflegesoftware", "Healthcare SaaS", "Deutsches Gesundheitswesen", "Pflege", "Abrechnungssoftware", "Branchenspezifischer Software", "Ticketsystem" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a17381158b93c861ed1e9bb", "title" : "Sales Support (m/f/d)", "company" : "Fastenal Europe", "industry" : "Manufacturing", "salary" : { "min" : 31500.0, "max" : 38500.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for Entry level Sales Support roles in Salzgitter, Germany, adjusted for industry and company size." }, "location" : "Salzgitter, DE", "locations" : [ "Salzgitter", "DE" ], "timestamp" : "2026-06-16T00:33:26.328", "fingerprint" : "04c41c7e5bf8b68d89cb3e874370809074181ccb6217a8b9831d459253190124", "source" : "breezyhr", "language" : "de", "applyUrl" : "https://fastenal.breezy.hr/p/ead1c0f6ae2101-sales-support-m-f-d", "externalId" : "ead1c0f6ae2101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Salzgitter", "state" : "Lower Saxony", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.1503721,10.3593147" } ], "locationText" : "Salzgitter, Lower Saxony, Germany", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Support sales activities", "qualificationsBasic" : "Quereinsteiger welcome", "workSiteFlexibility" : "Onsite", "rawDescription" : "OVERVIEW Fastenal Europe sucht ab sofort eine/n engagierte/n Mitarbeiter/in als Sales Support (m/w/d) für eine Vollzeitanstellung in Salzgitter , Deutschland. Gerne bewerben Sie sich auch als Quereinsteiger. Die Tätigkeit ermöglicht Ihnen interessante Einblicke in die Arbeitsweise und das Tagesgesc", "summaryDescription" : "Sales Support (m/f/d) at Fastenal Europe. Support sales activities", "createdAt" : "2026-06-14T18:54:51.430", "lastUpdated" : "2026-06-16T00:33:26.328", "ingestTimestamp" : "2026-06-14T18:54:51.430", "mongoId" : "6a17381158b93c861ed1e9bb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Industrial", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2cc0fc74d8ee00a0a03801", "title" : "Sachbearbeiter:in Kundenservice – 2nd Level Support", "company" : "E. Breuninger GmbH & Co.", "industry" : "Apparel And Fashion", "salary" : { "min" : 43000.0, "max" : 57000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Service Specialist in Stuttgart, Germany, adjusted for the retail industry and company size." }, "location" : "Stuttgart, BW, Germany", "locations" : [ "Stuttgart", "BW", "Germany" ], "timestamp" : "2026-06-15T23:08:09.095", "fingerprint" : "1af3e227905b6ec54b9130fbd540825e400dac06cf2dd29449be327f822a8f41", "source" : "smartrecruiters", "language" : "de", "applyUrl" : "https://jobs.smartrecruiters.com/EBreuningerGmbHCo/744000131844331-sachbearbeiter-in-kundenservice-2nd-level-support-remote-moglich", "externalId" : "744000131844331", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Stuttgart", "state" : "Baden-Württemberg", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.7784485,9.1800132" }, { "country" : "Germany", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Stuttgart, Baden-Württemberg, Germany; Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Zendesk, Confluence", "professionalSkills" : [ "Komplexitätsmanagement", "Schnittstellen-Profi", "Prozess-Optimierung" ], "hardSkillsList" : [ "Kontoführung", "Carrier", "Logistik" ], "softSkillsList" : [ "Entscheidungsfreude", "Kommunikationsstärke", "Empathie" ], "hardSkills" : [ { "name" : "Kontoführung", "level" : "intermediate" }, { "name" : "Carrier", "level" : "intermediate" }, { "name" : "Logistik", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Entscheidungsfreude" }, { "name" : "Kommunikationsstärke" }, { "name" : "Empathie" } ], "majorSkills" : "Kundenservice, 2nd Level Support, Lösungsfindung", "majorSkillsList" : [ "Kundenservice", "2nd Level Support", "Lösungsfindung" ], "coreResponsibilities" : "Fachliche Klärung von Anfragen, Bearbeitung von Reklamationen, Bearbeitung von Kontoführungsthemen, Bearbeitung von Carrier-Themen, Bearbeitung von Logistik-Themen, Arbeiten mit digitalen Tools, Austausch mit Fachabteilungen, Austausch mit externen Partnern, Lösungsfindung für schwierige Fälle, Einbringen von Ideen zur Prozessweiterentwicklung", "teamCollaboration" : "Internen Fachabteilungen; Externen Partnern", "domainKnowledge" : "Fashion; Lifestyle; Online-Kundenservice; Kontoführung; Carrier; Logistik; Zahlungsdienstleister", "domainList" : [ "fashion", "lifestyle", "online-kundenservice", "kontofuhrung", "carrier", "logistik", "zahlungsdienstleister" ], "domainSpecificKnowledge" : [ "Fashion", "Lifestyle", "Online-Kundenservice", "Kontoführung", "Carrier", "Logistik", "Zahlungsdienstleister" ], "toolProficiency" : [ "Zendesk", "Confluence" ], "communicationSkills" : "Schriftlich komplexen Themen", "continuousLearning" : "Trainings; Führungsprogrammen", "innovationCreativity" : "Innovative Technologien; Weiterentwicklung unserer Abläufe", "problemSolvingSkills" : "Lösungsfinder:in; Lösungsorientiert", "outcomesObjectives" : "Individuelle Bedürfnisse erfüllen; Effizient arbeiten; Hohen Breuninger-Qualitätsstandard widerspiegeln; Schnelle Lösung herbeiführen; Technologie besser unterstützen", "qualificationsBasic" : "Fundierte Erfahrung im Kundenservice, Erfahrung mit komplexen Sachverhalten, Hoher Aufkommen Überblick behalten, Zuverlässig und gewissenhaft arbeiten, Offen für neue Technologien, Digitale Hilfsmittel effizient einsetzen, Qualität der Kundenlösung im Fokus, Verantwortung übernehmen, Selbstständig Lösungen entwickeln, Professionell, klar und kundenorientiert kommunizieren, Verfügbar Montag bis Freitag 08:00-20:00, Verfügbar Samstag 09:00-17:00", "qualificationsPreferred" : "Erfahrung im 2nd Level Support", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Fashion und Lifestyle, 6.500 Mitarbeiter:innen, 13 Department Stores, Online-Shops in Deutschland, Polen, Österreich, Belgien, Luxemburg, Spanien, Italien, Tschechien, den Niederlanden und der Schweiz, 1.500 Marken, 25 Restaurants & Confiserien, 15 erstklassige Services, drei Friseur-Salons und stets ein besonderes Einkaufserlebnis – das ist Breuninger. Ein Traditionsunternehmen, das internationale Wege geht, seine Ziele klar definiert und innovative Möglichkeiten schafft. Ab sofort | Standort: Stuttgart oder remote (deutschlandweit) | Voll- oder Teilzeit mit 30-40 Std./Woche Im 2nd Level für unsere Breuninger Online-Kund:innen bist Du der:die kompetente Ansprechpartner:in und Lösungsfinder:in. Du lebst den Breuninger-Servicegedanken und kombinierst diesen mit modernster Arbeitsweise. Wir gehen mit der Zeit: Du nutzt innovative Technologien, um effizient zu arbeiten und hast den Fokus auf erstklassiger Qualität, um die individuellen Bedürfnisse unser Kund:innen zu erfüllen. * Komplexitätsmanagement: Du übernimmst die fachliche Klärung von anspruchsvollen Anfragen aus dem 1st Level – von kniffligen Reklamationen bis hin zu speziellen Themen rund um die Kontoführung, Carrier und Logistik. * Effizienz trifft Qualität: Mit Hilfe unserer digitalen Tools (insbesondere Zendesk und Confluence) arbeitest Du zügig und lösungsorientiert, stellst aber gleichzeitig sicher, dass jede Antwort den hohen Breuninger-Qualitätsstandard widerspiegelt. * Schnittstellen-Profi: Du stehst im engen Austausch mit internen Fachabteilungen und externen Partnern (z. B. Logistik, IT, Zahlungsdienstleister), um auch für schwierige Fälle eine schnelle Lösung herbeizuführen. * Prozess-Optimierung: Du arbeitest nicht nur im Prozess, sondern auch am Prozess. Du erkennst, wo Technologie uns noch besser unterstützen kann und bringst Deine Ideen zur Weiterentwicklung unserer Abläufe aktiv ein. ## Qualifications * Erfahrung im Service: Du bringst fundierte Erfahrung im Kundenservice mit und hast Freude daran, tiefer in komplexe Sachverhalte einzutauchen. Dabei behältst Du auch bei hohem Aufkommen den Überblick und arbeitest zuverlässig sowie gewissenhaft. * Technik-Affinität: Du bist offen für neue Technologien und verstehst es, digitale Hilfsmittel so einzusetzen, dass sie Deine Arbeit effizienter machen, während die Qualität der Kundenlösung im Fokus bleibt. * Entscheidungsfreude: Du übernimmst gerne Verantwortung und entwickelst selbstständig Lösungen, die sowohl für das Unternehmen als auch für die Kund:innen einen Mehrwert bieten. * Kommunikationsstärke & Empathie: Auch bei schriftlich komplexen Themen triffst Du den richtigen Ton – professionell, klar und immer kundenorientiert. * Service-Präsenz: Gemeinsam im Team sind wir als Expert:innen für unsere Kund:innen von Montag bis Freitag (08:00 – 20:00 Uhr) sowie samstags (09:00 – 17:00 Uhr) erreichbar. Innerhalb dieser Zeiträume bist Du grundsätzlich verfügbar. ## Additional Information Bei Breuninger geht es um mehr als einen Job. Wir leben Wertschätzung und Verantwortung – und genau das spiegeln unsere Benefits wieder. Sie sind ein Zeichen dafür, wie wir Dich begleiten und unterstützen. Und das Beste: Dies ist nur ein Teil dessen, was Dich bei uns erwartet. Wertschätzung, die spürbar ist Freiwilliges Urlaubs- und Weihnachtsgeld sowie Zuschüsse zur Altersvorsorge. Dein Stil, Dein Vorteil 30 % Mitarbeitendenrabatt, auch für Deine:n Partner:in, inklusive Gastronomie und Friseur. Deine Treue zählt Ab dem 5. Jahr erhältst Du zusätzliche Urlaubstage. Sport-Life-Balance Zuschuss zu Deiner Urban Sports Mitgliedschaft. Wachse mit uns Von Trainings bis zu Führungsprogrammen. Workation available Bis zu 30 Kalendertage im Jahr in ausgewählten europäischen Ländern. Urlaub à la carte Über Gehaltsumwandlung kannst Du Dir zusätzliche Urlaubstage sichern, ergänzt durch Sabbatical-Option. Mobil im Alltag Mit Company Bike Dein Wunschrad oder E-Bike unkompliziert leasen. Haben wir Dein Interesse geweckt? Dann sollten wir uns schnell kennenlernen. Bei Fragen steht Dir Sabrina Rösch gerne jederzeit zur Verfügung. Wir freuen uns auf Deine aussagekräftige Online Bewerbung mit Angabe Deiner Verfügbarkeit sowie Gehaltsvorstellung. Bewerbungen per E-Mail können aus Datenschutzgründen nicht verarbeitet werden. Nutze daher bitte ausschließlich unser Online-Bewerbungssystem. [Impressum](https://www.breuninger.com/de/service/imprint/)", "summaryDescription" : "Sachbearbeiter:in Kundenservice – 2nd Level Support at E. Breuninger GmbH & Co.. Skills: Kundenservice, 2nd Level Support, Lösungsfindung. Fachliche Klärung von Anfragen. Bearbeitung von Reklamationen", "postedDate" : "2026-06-12T08:51:37.000", "createdAt" : "2026-06-14T21:52:41.743", "lastUpdated" : "2026-06-15T23:08:09.095", "ingestTimestamp" : "2026-06-14T21:52:41.743", "mongoId" : "6a2cc0fc74d8ee00a0a03801", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Kontoführung", "Carrier", "Logistik", "Entscheidungsfreude", "Kommunikationsstärke", "Empathie", "Kundenservice", "2nd Level Support", "Lösungsfindung", "Komplexitätsmanagement", "Schnittstellen-Profi", "Prozess-Optimierung", "Fashion", "Lifestyle", "Online-Kundenservice", "Zahlungsdienstleister", "Zendesk", "Confluence" ], "skillCount" : 18, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca43974d8ee00a09b0c3a", "title" : "HR Topic Coordinator - People Support (m/w/d)", "company" : "Picnic", "industry" : "Logistics", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an HR Topic Coordinator in Düsseldorf, Germany, adjusted for mid-seniority and the e-commerce industry." }, "location" : "Düsseldorf, North Rhine-Westphalia, Germany", "locations" : [ "Düsseldorf", "North Rhine-Westphalia", "Germany" ], "timestamp" : "2026-06-15T05:07:53.810", "fingerprint" : "07f1450a0a6e1137f5bac9a605100bf3f8118aae8b18c55a01c3de6155d731af", "source" : "greenhouse", "language" : "de", "applyUrl" : "https://jobs.picnic.app/nl/vacancies?gh_jid=7837303", "externalId" : "7837303", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Düsseldorf", "state" : "North Rhine-Westphalia", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.2254018,6.7763137" } ], "locationText" : "Düsseldorf, North Rhine-Westphalia, Germany", "minimumEducation" : "Bachelor's", "experienceMinYears" : 2, "professionalSkills" : [ "Talent management", "Employee relations", "HR processes", "Organizational development" ], "hardSkillsList" : [ "Vertragswesen", "HR Kennzahlen analysieren", "Prozessoptimierung", "Projektmanagement" ], "hardSkills" : [ { "name" : "Vertragswesen", "level" : "intermediate" }, { "name" : "HR Kennzahlen analysieren", "level" : "intermediate" }, { "name" : "Prozessoptimierung", "level" : "intermediate" }, { "name" : "Projektmanagement", "level" : "intermediate" } ], "majorSkills" : "People Support, Employee Lifecycle, HR Shared Service", "majorSkillsList" : [ "People Support", "Employee Lifecycle", "HR Shared Service" ], "coreResponsibilities" : "Betreuen Mitarbeitenden im Operations Bereich, Verantworten End-to-End-Abwicklung, Koordinieren Aufgaben im Topic Team, Unterstützen persönliche Weiterentwicklung, Treiben Standardisierung und Verbesserung, Steuern HR-Projekte, Übernehmen Verantwortung für Themen", "teamCollaboration" : "Teamübergreifend; Topic Team", "projectManagementSkills" : [ "Projektmanagement", "HR-Projekte" ], "domainKnowledge" : "Deutsches Arbeitsrecht", "domainList" : [ "deutsches-arbeitsrecht" ], "domainSpecificKnowledge" : [ "Deutsches Arbeitsrecht" ], "problemSolvingSkills" : "Verbesserungspotenziale ableiten", "qualificationsBasic" : "2+ years Berufserfahrung, Fundierte HR-Kenntnisse, Kenntnisse im deutschen Arbeitsrecht, Fließende Deutschkenntnisse, Fließende Englischkenntnisse", "qualificationsPreferred" : "Studium mit Schwerpunkt Personalwesen", "workSiteFlexibility" : "Onsite", "rawDescription" : "Kurz und knapp Du behältst auch im Trubel den Überblick, organisierst mit Leichtigkeit und hast Freude daran, Menschen zu unterstützen? Perfekt - dann bist du bei uns genau richtig! Wir suchen eine*n HR Topic Coordinator (w/m/d) für unser People Support Team in Düsseldorf. In dieser Rolle bist du im HR Shared Service Center die zentrale Anlaufstelle für unsere Mitarbeitenden und sorgst dafür, dass sie sich bei allen Fragen rund um Verträge, Arbeitszeiten, Abwesenheiten und weitere HR-Themen bestens betreut fühlen. Dabei übernimmst du eigenständig die Verantwortung für einen Themenbereich entlang des Employee Lifecycles und sammelst erste Führungserfahrung. Das erwartet dich Themenverantwortung: Du betreust unsere Mitarbeitenden aus dem Operations Bereich zuverlässig in allen personalrelevanten Fragestellungen und verantwortest die End-to-End-Abwicklung deines Themenbereichs, auch teamübergreifend. Führungsverantwortung: Du koordinierst die Aufgaben in deinem Topic Team und unterstützt die persönliche Weiterentwicklung deiner Kolleg:innen. Prozessoptimierung: Du treibst die Standardisierung und Verbesserung unserer HR-Prozesse aktiv voran. Projektmanagement: Du steuerst spannende HR-Projekte und übernimmst Verantwortung für eigene Themen. Das bringst du mit Ein erfolgreich abgeschlossenes Studium – idealerweise mit Schwerpunkt Personalwesen – oder eine vergleichbare Qualifikation 2+ Jahre Berufserfahrung als HR Admin/Generalist:in oder anderen Positionen im Personalwesen Fundierte HR-Kenntnisse rund um Vertragswesen, solide Kenntnisse im deutschen Arbeitsrecht und die Fähigkeit, HR Kennzahlen zu analysieren und Verbesserungspotenziale abzuleiten Erste Erfahrung in der Planung, Steuerung und Umsetzung von HR-Projekten Fließende Deutsch- und Englischkenntnisse runden dein Profil ab.", "summaryDescription" : "HR Topic Coordinator - People Support (m/w/d) at Picnic. Skills: People Support, Employee Lifecycle, HR Shared Service. Betreuen Mitarbeitenden im Operations Bereich. Verantworten End-to-End-Abwicklung", "postedDate" : "2026-06-14T09:04:29.739", "createdAt" : "2026-06-14T09:04:29.739", "lastUpdated" : "2026-06-15T05:07:53.810", "ingestTimestamp" : "2026-06-14T09:04:29.739", "mongoId" : "6a2ca43974d8ee00a09b0c3a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Vertragswesen", "HR Kennzahlen analysieren", "Prozessoptimierung", "Projektmanagement", "People Support", "Employee Lifecycle", "HR Shared Service", "Talent management", "Employee relations", "HR processes", "Organizational development", "HR-Projekte", "Deutsches Arbeitsrecht" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305cc0f292fd229cf637bd", "title" : "2nd Line IT Support Engineer", "company" : "Babble Cloud", "industry" : "Telecommunications", "salary" : { "min" : 350000.0, "max" : 550000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level 2nd Line IT Support Engineer in Cape Town, South Africa, adjusted for the technology industry." }, "location" : "Cape Town, Western Cape, ZA", "locations" : [ "Cape Town", "Western Cape", "ZA" ], "timestamp" : "2026-06-16T12:07:39.704", "fingerprint" : "4786ba6afbdd50efdade1e688afbaae885a90a98a225df0e8153b47b25836315", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/BabbleCloud/744000132238094-2nd-line-it-support-engineer", "externalId" : "744000132238094", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "state" : "Western Cape", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "remote", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, Western Cape, South Africa", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Microsoft 365, Microsoft Azure, Hyper-V, VMware", "professionalSkills" : [ "Troubleshooting" ], "hardSkillsList" : [ "Antivirus management", "Email protection", "Scripting and automation" ], "hardSkills" : [ { "name" : "Antivirus management", "level" : "intermediate" }, { "name" : "Email protection", "level" : "intermediate" }, { "name" : "Scripting and automation", "level" : "intermediate" } ], "majorSkills" : "Microsoft 365 administration, Microsoft desktop, Microsoft server, Business networks", "majorSkillsList" : [ "Microsoft 365 administration", "Microsoft desktop", "Microsoft server", "Business networks" ], "coreResponsibilities" : "Attend customer calls, Provide efficient support, Record information within cases, Document relevant details, Manage queue, Manage response levels, Meet customer expectations, Exceed SLAs, Troubleshoot IT issues, Diagnose IT issues, Resolve IT issues, Minimise client downtime, Complete technical documentation, Update technical documentation, Mentor colleagues, Train colleagues", "teamCollaboration" : "Part of a team", "domainKnowledge" : "Cloud-based technologies", "domainList" : [ "cloud-based-technologies" ], "domainSpecificKnowledge" : [ "Cloud-based technologies" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Technical documentation", "continuousLearning" : "Researching faults; Referring to documentation", "problemSolvingSkills" : "Problem-solving; Troubleshooting", "specialRequirements" : "Stable internet connection, Mitigate load shedding", "outcomesObjectives" : "Meet customer expectations; Exceed SLAs", "qualificationsBasic" : "Previous service desk experience", "qualificationsPreferred" : "Managed services environment experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: * Microsoft Modern Work * Cybersecurity * Contact Centre Technology * Mobile Solutions * Communications & Connectivity With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together! [About Us | Leading UK Cloud Solutions Provider | Babble ](https://babble.cloud/) Join Our Dynamic Team as a 2nd Line Engineer \uD83C\uDF1F Are you passionate about IT? Do you thrive in a fast‑paced, innovative environment? At Babble, we’re on a mission to be our customers’ most trusted advisor for cloud‑based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you! What will you be doing? Purpose of the role Operating as a predominantly desk‑based technician, you will provide world‑class service and support to clients and colleagues. This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks. Accountabilities and Deliverables: * Ensure customer calls are promptly attended to, providing efficient and effective support. * Maintain a high standard of information recording within cases, ensuring all relevant details are accurately documented. * Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. * Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. * Complete and update technical documentation. * Mentor and train colleagues. Core Competencies: * Excellent understanding of Microsoft 365 services, including administration and troubleshooting. * Excellent understanding of Microsoft desktop and server operating systems, including troubleshooting. * Experience with Microsoft Azure. * Antivirus management – deployment, configuration, and troubleshooting. * Experience working with business networks and troubleshooting issues. * Experience troubleshooting hardware, including laptops, desktops, servers, peripherals, and other IT equipment. * Email protection solutions. * Virtualisation technologies (Hyper‑V, VMware) – desirable. * Backup and Disaster Recovery – desirable. * Scripting and automation – desirable. What else looks good for this role: * Friendly and confident, with the ability to liaise comfortably with end users at all levels, both internal and external. * Strong written and verbal communication skills. * Excellent technical and troubleshooting skills. * High attention to detail when documenting and resolving issues. * A proactive, determined, and persistent approach to problem‑solving. * Ability to work both independently and as part of a team. * Eagerness to learn, including researching faults and referring to documentation when required. ## Qualifications * Previous experience working on a service desk is essential. Experience in a managed services environment is advantageous. * Proficiency across multiple technologies and the ability to manage difficult and sensitive technical issues. ## Additional Information Why work for Babble? * Risk cover, including Life Cover, Critical Illness Cover, funeral benefits, and some disability benefits. * 22 days’ annual leave plus UK bank holidays, with increased entitlement based on length of service. * 5% allowance based on basic salary, which can be allocated towards medical aid. * UPS provided to assist with load shedding (2–4 hours of laptop power). * Babble‑issued laptop. * Annual company celebrations. * Home‑working policy. Home-Working Policy * The role is home‑based, and a stable internet connection is required. * You are responsible for having a solution in place to mitigate load shedding to ensure you can work your normal shifts effectively. Working from a public space is not considered an acceptable solution. * As a home worker, you are expected to have a suitable work setup, including a desk and chair, in a quiet space. The recruitment journey We want to fill this role quickly, but we also want to find the right person. The recruitment process will consist of an initial screening call. If successful, you will then attend an interview via Microsoft Teams, with a possible follow‑up interview and competency testing depending on role requirements. Direct Candidates Only [Babble | Leading UK Cloud Solutions Provider](https://babble.cloud/)", "summaryDescription" : "2nd Line IT Support Engineer at Babble Cloud. Skills: Microsoft 365 administration, Microsoft desktop, Microsoft server, Business networks. Attend customer calls. Provide efficient support", "postedDate" : "2026-06-15T15:48:18.000", "createdAt" : "2026-06-15T23:44:35.445", "lastUpdated" : "2026-06-16T12:07:39.704", "ingestTimestamp" : "2026-06-15T23:44:35.445", "mongoId" : "6a305cc0f292fd229cf637bd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Antivirus management", "Email protection", "Scripting and automation", "Microsoft 365 administration", "Microsoft desktop", "Microsoft server", "Business networks", "Troubleshooting", "Cloud-based technologies" ], "skillCount" : 9, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3054edf292fd229cf1beef", "title" : "2nd Line IT Support Engineer", "company" : "Babble Cloud", "industry" : "Telecommunications", "salary" : { "min" : 350000.0, "max" : 550000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level 2nd Line IT Support Engineer in Cape Town, South Africa, adjusted for the technology industry." }, "location" : "Cape Town, Western Cape, ZA", "locations" : [ "Cape Town", "Western Cape", "ZA" ], "timestamp" : "2026-06-16T10:49:22.248", "fingerprint" : "8e68e192f7369b596e2211aa11cc36656f6904b066fa0db2ee03cdb35120313f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/BabbleCloud/744000132238094-2nd-line-it-support-engineer", "externalId" : "744000132238094", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "state" : "Western Cape", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "remote", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, Western Cape, South Africa", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "Microsoft 365, Microsoft Azure, Hyper-V, VMware", "professionalSkills" : [ "Troubleshooting" ], "hardSkillsList" : [ "Antivirus management", "Email protection", "Scripting and automation" ], "hardSkills" : [ { "name" : "Antivirus management", "level" : "intermediate" }, { "name" : "Email protection", "level" : "intermediate" }, { "name" : "Scripting and automation", "level" : "intermediate" } ], "majorSkills" : "IT Support, Microsoft 365, Microsoft Desktop, Microsoft Server", "majorSkillsList" : [ "IT Support", "Microsoft 365", "Microsoft Desktop", "Microsoft Server" ], "coreResponsibilities" : "Attend customer calls, Provide efficient support, Record information within cases, Manage queue, Meet response levels, Exceed customer expectations, Meet SLAs, Troubleshoot IT issues, Diagnose IT issues, Resolve IT issues, Minimize client downtime, Complete technical documentation, Update technical documentation, Mentor colleagues, Train colleagues", "teamCollaboration" : "Part of a team", "domainKnowledge" : "Cloud-based technologies; Microsoft Modern Work; Contact Centre Technology; Mobile Solutions; Communications & Connectivity", "domainList" : [ "cloud-based-technologies", "microsoft-modern-work", "contact-centre-technology", "mobile-solutions", "communications-connectivity" ], "domainSpecificKnowledge" : [ "Cloud-based technologies", "Microsoft Modern Work", "Contact Centre Technology", "Mobile Solutions", "Communications & Connectivity" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Technical documentation", "continuousLearning" : "Researching faults; Referring to documentation", "problemSolvingSkills" : "Problem-solving; Troubleshooting", "specialRequirements" : "Stable internet connection, Mitigate load shedding", "qualificationsBasic" : "Previous service desk experience", "qualificationsPreferred" : "Managed services environment experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: * Microsoft Modern Work * Cybersecurity * Contact Centre Technology * Mobile Solutions * Communications & Connectivity With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together! [About Us | Leading UK Cloud Solutions Provider | Babble ](https://babble.cloud/) Join Our Dynamic Team as a 2nd Line Engineer \uD83C\uDF1F Are you passionate about IT? Do you thrive in a fast‑paced, innovative environment? At Babble, we’re on a mission to be our customers’ most trusted advisor for cloud‑based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you! What will you be doing? Purpose of the role Operating as a predominantly desk‑based technician, you will provide world‑class service and support to clients and colleagues. This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks. Accountabilities and Deliverables: * Ensure customer calls are promptly attended to, providing efficient and effective support. * Maintain a high standard of information recording within cases, ensuring all relevant details are accurately documented. * Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. * Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. * Complete and update technical documentation. * Mentor and train colleagues. Core Competencies: * Excellent understanding of Microsoft 365 services, including administration and troubleshooting. * Excellent understanding of Microsoft desktop and server operating systems, including troubleshooting. * Experience with Microsoft Azure. * Antivirus management – deployment, configuration, and troubleshooting. * Experience working with business networks and troubleshooting issues. * Experience troubleshooting hardware, including laptops, desktops, servers, peripherals, and other IT equipment. * Email protection solutions. * Virtualisation technologies (Hyper‑V, VMware) – desirable. * Backup and Disaster Recovery – desirable. * Scripting and automation – desirable. What else looks good for this role: * Friendly and confident, with the ability to liaise comfortably with end users at all levels, both internal and external. * Strong written and verbal communication skills. * Excellent technical and troubleshooting skills. * High attention to detail when documenting and resolving issues. * A proactive, determined, and persistent approach to problem‑solving. * Ability to work both independently and as part of a team. * Eagerness to learn, including researching faults and referring to documentation when required. ## Qualifications * Previous experience working on a service desk is essential. Experience in a managed services environment is advantageous. * Proficiency across multiple technologies and the ability to manage difficult and sensitive technical issues. ## Additional Information Why work for Babble? * Risk cover, including Life Cover, Critical Illness Cover, funeral benefits, and some disability benefits. * 22 days’ annual leave plus UK bank holidays, with increased entitlement based on length of service. * 5% allowance based on basic salary, which can be allocated towards medical aid. * UPS provided to assist with load shedding (2–4 hours of laptop power). * Babble‑issued laptop. * Annual company celebrations. * Home‑working policy. Home-Working Policy * The role is home‑based, and a stable internet connection is required. * You are responsible for having a solution in place to mitigate load shedding to ensure you can work your normal shifts effectively. Working from a public space is not considered an acceptable solution. * As a home worker, you are expected to have a suitable work setup, including a desk and chair, in a quiet space. The recruitment journey We want to fill this role quickly, but we also want to find the right person. The recruitment process will consist of an initial screening call. If successful, you will then attend an interview via Microsoft Teams, with a possible follow‑up interview and competency testing depending on role requirements. Direct Candidates Only [Babble | Leading UK Cloud Solutions Provider](https://babble.cloud/)", "summaryDescription" : "2nd Line IT Support Engineer at Babble Cloud. Skills: IT Support, Microsoft 365, Microsoft Desktop, Microsoft Server. Attend customer calls. Provide efficient support", "postedDate" : "2026-06-15T15:48:18.000", "createdAt" : "2026-06-15T23:33:37.493", "lastUpdated" : "2026-06-16T10:49:22.248", "ingestTimestamp" : "2026-06-15T23:33:37.493", "mongoId" : "6a3054edf292fd229cf1beef", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Antivirus management", "Email protection", "Scripting and automation", "IT Support", "Microsoft 365", "Microsoft Desktop", "Microsoft Server", "Troubleshooting", "Cloud-based technologies", "Microsoft Modern Work", "Contact Centre Technology", "Mobile Solutions", "Communications & Connectivity" ], "skillCount" : 13, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7ba874d8ee00a094a894", "title" : "Entry Level Support Engineer", "company" : "New Era Technology", "industry" : "Technology", "salary" : { "min" : 52000.0, "max" : 68000.0, "currency" : "NZD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an Entry Level Support Engineer in Palmerston North, New Zealand, with adjustments for the technology industry and entry-level seniority." }, "location" : "Australia-New Zealand ", "locations" : [ "Australia-New Zealand" ], "timestamp" : "2026-06-16T03:13:12.481", "fingerprint" : "603bd65d7db2d29a440597f6e64c4417c7537626c153303bcb3b881c99c18fa8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/neweratechnz/jobs/8558991002", "externalId" : "8558991002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Palmerston North", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-40.3563170,175.6112388" } ], "locationText" : "Palmerston North, New Zealand", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Windows 11, Windows Server 2022, Azure Active Directory, FortiGate, Ruckus, HP, Allied Telesis, Aruba, Aerohive", "professionalSkills" : [ "Customer service", "Technical support", "Troubleshooting" ], "hardSkillsList" : [ "IT support", "Ticket management" ], "hardSkills" : [ { "name" : "IT support", "level" : "intermediate" }, { "name" : "Ticket management", "level" : "intermediate" } ], "majorSkills" : "IT support, Troubleshooting, Customer service", "majorSkillsList" : [ "IT support", "Troubleshooting", "Customer service" ], "coreResponsibilities" : "Respond to client inquiries, Provide technical support, Diagnose technical issues, Troubleshoot technical issues, Document client issues, Track client issues, Escalate unresolved issues, Follow up until resolution, Stay up to date with product knowledge, Stay up to date with industry trends, Complete daily timesheets", "teamCollaboration" : "Collaborate with cross-functional teams", "domainKnowledge" : "Education sector IT", "domainList" : [ "education-sector-it" ], "domainSpecificKnowledge" : [ "Education sector IT" ], "toolProficiency" : [ "Ticketing system" ], "communicationSkills" : "Communicate with non-technical users", "documentationSkills" : "Document client issues", "continuousLearning" : "Continuous training", "problemSolvingSkills" : "Troubleshoot technical problems", "specialRequirements" : "Local travel across region, Flexibility important", "qualificationsBasic" : "NZ Citizen or permanent residency, NZ Driver's License (Full or Restricted)", "qualificationsPreferred" : "Practical technical knowledge in supporting and implementing Windows 11, Practical technical knowledge in supporting and implementing Windows Server 2022, Practical technical knowledge in supporting and implementing Azure Active Directory, Practical technical knowledge in supporting and implementing Firewalls (FortiGate), Practical technical knowledge in supporting and implementing Switching (Ruckus, HP, Allied Telesis), Practical technical knowledge in supporting and implementing Wireless (Ruckus, Aruba/HP, Aerohive), Practical technical knowledge in supporting and implementing Printers/Copiers", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together What is the role? 38 hour working week (Mon - Thu 8hrs & Fri 6 hours) Based on-site our client sites in Palmerston North and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves local travel across the region, so flexibility is important. Must be a NZ Citizen or hold permanent residency Must have a NZ Driver's License (Full or Restricted) Responsibilities: Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.) Diagnose and troubleshoot technical issues reported by clients. Document and track client issues using a ticketing system. Escalate unresolved issues to appropriate teams and follow up until resolution. Stay up to date with product knowledge and industry trends to provide accurate and timely support. Please note that this is a general description. Desirable: Practical technical knowledge in supporting and implementing: Windows 11 Windows Server 2022 Azure Active Directory Firewalls (FortiGate) Switching (Ruckus, HP, Allied Telesis) Wireless (Ruckus, Aruba/HP, Aerohive) Printers/Copiers What we offer A friendly team environment with a strong technical support network. Opportunity to work with the IT industry's latest technologies. Internal career growth for high performers and IT super-stars. An opportunity to earn while you learn. New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .", "summaryDescription" : "Entry Level Support Engineer at New Era Technology. Skills: IT support, Troubleshooting, Customer service. Respond to client inquiries. Provide technical support", "postedDate" : "2026-06-14T20:03:35.515", "createdAt" : "2026-06-14T20:03:35.515", "lastUpdated" : "2026-06-16T03:13:12.481", "ingestTimestamp" : "2026-06-14T20:03:35.515", "mongoId" : "6a2c7ba874d8ee00a094a894", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "IT support", "Ticket management", "Troubleshooting", "Customer service", "Technical support", "Education sector IT", "Ticketing system" ], "skillCount" : 7, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d521274d8ee00a0b6deb0", "title" : "Customer Support Manager*in (m/w/d) remote", "salary" : { "min" : 1200.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Bulgaria" ], "timestamp" : "2026-06-16T05:11:31.466", "fingerprint" : "03b38340b169f21002833dcd99d88060e716817546dd101fa48d9f54ce73ee22", "source" : "join_com", "language" : "de", "applyUrl" : "https://join.com/companies/smartkuendigen/16274696-customer-support-manager-in-m-w-d-remote-oder-1-200-00eur-monatlich", "externalId" : "16274696", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "summaryDescription" : "Customer Support Manager*in (m/w/d) remote", "createdAt" : "2026-06-14T21:26:41.332", "lastUpdated" : "2026-06-16T05:11:31.466", "ingestTimestamp" : "2026-06-14T21:26:41.332", "mongoId" : "6a2d521274d8ee00a0b6deb0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : false, "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d521274d8ee00a0b6deaf", "title" : "Customer Support Manager*in (m/w/d) remote", "salary" : { "min" : 1200.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Bulgaria" ], "timestamp" : "2026-06-16T05:07:58.660", "fingerprint" : "618da81f0eb269822985913c7f589b4a539d1df9157e8b53eef1c02531fd729a", "source" : "join_com", "language" : "de", "applyUrl" : "https://join.com/companies/smartkuendigen/16240906-customer-support-manager-in-m-w-d-remote-oder-1-200-00eur-monatlich", "externalId" : "16240906", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "experienceLevel" : "Manager", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "summaryDescription" : "Customer Support Manager*in (m/w/d) remote", "createdAt" : "2026-06-14T20:40:14.236", "lastUpdated" : "2026-06-16T05:07:58.660", "ingestTimestamp" : "2026-06-14T20:40:14.236", "mongoId" : "6a2d521274d8ee00a0b6deaf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : false, "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c722174d8ee00a092ff75", "title" : "IT Support Technician L1 & L2 (m/w/d)", "company" : "EVERIENCE", "industry" : "Internet", "salary" : { "min" : 31000.0, "max" : 42000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for an IT Support Technician L1 & L2 in Amsterdam, Netherlands, with adjustments for junior seniority and the consulting industry." }, "location" : "Amsterdam, NH, Netherlands", "locations" : [ "Amsterdam", "NH", "Netherlands" ], "timestamp" : "2026-06-16T04:55:03.298", "fingerprint" : "7fc68318db8bdcea4c5ec781628228b4dbd1a9c276728581e13842d57167bd9a", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/EVERIENCE/744000131899731--it-support-technician-l1-l2-m-w-d-", "externalId" : "744000131899731", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amsterdam", "state" : "North Holland", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.3730796,4.8924534" } ], "locationText" : "Amsterdam, North Holland, Netherlands", "employmentType" : "CONTRACT", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "Windows OS, Microsoft 365, Active Directory, MS TEAMS", "professionalSkills" : [ "Technical support", "Customer service", "Inventory management", "Service desk management", "Incident processing", "Request processing", "Process improvement", "Documentation improvement" ], "hardSkillsList" : [ "Hardware troubleshooting", "Software troubleshooting", "Network troubleshooting", "AV equipment support" ], "softSkillsList" : [ "Interpersonal skills", "Sense of service", "Listening skills", "Analytical skills", "Team spirit", "Motivation", "Desire to improve", "Desire to learn", "Organized", "Work independently", "Pragmatic", "Hands-on approach" ], "hardSkills" : [ { "name" : "Hardware troubleshooting", "level" : "intermediate" }, { "name" : "Software troubleshooting", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" }, { "name" : "AV equipment support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal skills" }, { "name" : "Sense of service" }, { "name" : "Listening skills" }, { "name" : "Analytical skills" }, { "name" : "Team spirit" }, { "name" : "Motivation" }, { "name" : "Desire to improve" }, { "name" : "Desire to learn" }, { "name" : "Organized" }, { "name" : "Work independently" }, { "name" : "Pragmatic" }, { "name" : "Hands-on approach" } ], "majorSkills" : "IT Support, Customer Service, Windows OS, Microsoft 365", "majorSkillsList" : [ "IT Support", "Customer Service", "Windows OS", "Microsoft 365" ], "coreResponsibilities" : "Provide onsite technical support, Install hardware, Configure hardware, Maintain hardware, Troubleshoot Windows OS, Troubleshoot Microsoft 365, Troubleshoot enterprise applications, Manage user accounts, Manage permissions, Manage access, Respond to service desk tickets, Ensure timely resolution, Support meeting room technology, Support AV equipment, Perform basic network troubleshooting, Document incidents, Document solutions, Document procedures", "teamCollaboration" : "Service desk tickets; Team spirit", "projectManagementSkills" : [ "Incident processing", "Request processing" ], "domainKnowledge" : "Workplace environment; End-user services; Office 365; Mobile services; Mail services; Collaboration tools; MS TEAMS; ITIL", "domainList" : [ "workplace-environment", "end-user-services", "office-365", "mobile-services", "mail-services", "collaboration-tools", "ms-teams", "itil" ], "domainSpecificKnowledge" : [ "Workplace environment", "End-user services", "Office 365", "Mobile services", "Mail services", "Collaboration tools", "MS TEAMS", "ITIL" ], "toolProficiency" : [ "Service desk ticketing", "Active Directory" ], "communicationSkills" : "Listening skills", "documentationSkills" : "Document incidents; Document solutions; Document procedures", "continuousLearning" : "Desire to improve; Desire to learn", "problemSolvingSkills" : "Troubleshoot Windows OS; Troubleshoot Microsoft 365; Troubleshoot enterprise applications; Basic network troubleshooting; Analytical skills", "specialRequirements" : "Onsite support", "outcomesObjectives" : "Ensure timely resolution within SLAs", "qualificationsBasic" : "1 year onsite support, 1 year customer care, DUTCH fluent, English fluent", "qualificationsPreferred" : "IT Support experience large enterprise", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. * Provide onsite technical support for hardware, software, and network issues * Install, configure, and maintain desktops, laptops, printers, and mobile devices * Troubleshoot Windows OS, Microsoft 365, and common enterprise applications * Manage user accounts, permissions, and access in Active Directory * Respond to service desk tickets and ensure timely resolution within SLAs * Support meeting room technology and AV equipment * Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues) * Document incidents, solutions, and procedures ## Qualifications * Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory * Monitoring and reporting of the production environment (dashboards, KPIs) * Monitoring and improvement of procedures and documentation * Incident and request processing (ITIL – ticket tracking) * IT Support experience in a large enterprise environment (+ 400 users) * At least 1 years of onsite support and customer care is required * Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit * Motivation and real desire to improve and learn * Organized, able to work independently, pragmatic, and hands-on approach * Spoken languages: DUTCH (fluent) AND English (fluent) ## Additional Information All our positions are open to both women and men and are, of course, open to people with disabilities.", "summaryDescription" : "IT Support Technician L1 & L2 (m/w/d) at EVERIENCE. Skills: IT Support, Customer Service, Windows OS, Microsoft 365. Provide onsite technical support. 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We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values, join us and begin your #Redcareer today. About the role: Join our team as a Warehouse Worker (m/f/d) and shape the future of healthcare logistics! Salary: 1077€ net amount per month. Working Hours: You work from Monday till Friday from 6-10 p.m. About your tasks: * You will handle incoming goods and store all incoming products, distributing them appropriately in our warehouse * You will precisely pick our products , ensuring the complete processing of customer orders * You will carefully pack customer orders and guarantee a smooth shipping * You carry out regular quality checks and ensure that damaged or faulty products are identified and removed at an early stage * You keep your work area organized and clean , contributing to a safe and efficient warehouse environment ## Qualifications About you: * You are an EU citizen or hold a Dutch work permit * You can understand and speak German or English without difficulty * You have a driver’s license and a car or motorcycle, etc., to commute independently to the workplace in Sevenum (Note: There is no public transport connection) * You are able to perform a standing job for up to 8 hours a day and walk more than 15,000 steps * You don’t need years of warehouse experience, as long as you are willing to learn new tasks ## Additional Information About our benefits: In order to provide you with the best possible support for your individual needs – whether it’s living a healthy life, having enough time for your needs, or developing your skills – we offer a wide range of different, site-specific benefits: * Mobility : Not all employees live close to our office. That’s why we support our employees with your daily commute with a travel allowance. This compensation is paid to you in addition to your salary. * Redcare events : We promote team-building through creative team events, and celebrate our successes together at regularly scheduled parties. * Vacation : We can offer you 28 vacation days and a vacation pay once per year (8 % of your annual gross) in addition to your salary. * Employee discount : Several times a year, we offer you discounted employee sales directly at the Sevenum location as well as 10 % off on our assortment for all employees. * Employee referral program : Because our employees know best who fits in with us, successful recommendations are rewarded with a bonus.", "summaryDescription" : "Warehouse Support (m/f/d) at Redcare Pharmacy. Handle incoming goods. Store incoming products", "postedDate" : "2026-06-13T16:51:39.000", "createdAt" : "2026-06-14T22:10:26.244", "lastUpdated" : "2026-06-15T23:35:32.544", "ingestTimestamp" : "2026-06-14T22:10:26.244", "mongoId" : "6a2ec3ba74d8ee00a0ea8b23", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ea0f674d8ee00a0e4236c", "title" : "Warehouse Support (m/f/d)", "company" : "Redcare Pharmacy", "industry" : "Pharmaceuticals", "salary" : { "min" : 21000.0, "max" : 27000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an entry-level Warehouse Support role in Sevenum, Netherlands, adjusted for the healthcare industry and part-time employment." }, "location" : "Sevenum, LI, Netherlands", "locations" : [ "Sevenum", "LI", "Netherlands" ], "timestamp" : "2026-06-16T03:18:10.586", "fingerprint" : "42ca108a60ed48a48cc2446792d671a91221ddd0331601c8143643ff60a7358a", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Redcare-Pharmacy/744000132038039-warehouse-support-m-f-d-20h-part-time", "externalId" : "744000132038039", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sevenum", "state" : "Limburg", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.4123504,6.0370021" } ], "locationText" : "Sevenum, Limburg, Netherlands", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Handle incoming goods, Store incoming products, Distribute products appropriately, Pick products precisely, Process customer orders completely, Pack customer orders carefully, Guarantee smooth shipping, Carry out quality checks, Identify and remove damaged products, Identify and remove faulty products, Keep work area organized, Keep work area clean", "specialRequirements" : "No public transport connection, Standing job up to 8 hours, Walk more than 15,000 steps", "qualificationsBasic" : "EU citizen or Dutch work permit, Understand and speak German or English, Driver's license and car or motorcycle, Able to perform standing job up to 8 hours, Able to walk more than 15,000 steps", "qualificationsPreferred" : "Warehouse experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Redcare Pharmacy: As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values, join us and begin your #Redcareer today. About the role: Join our team as a Warehouse Worker (m/f/d) and shape the future of healthcare logistics! Salary: 1077€ net amount per month. Working Hours: You work from Monday till Friday from 6-10 p.m. About your tasks: * You will handle incoming goods and store all incoming products, distributing them appropriately in our warehouse * You will precisely pick our products , ensuring the complete processing of customer orders * You will carefully pack customer orders and guarantee a smooth shipping * You carry out regular quality checks and ensure that damaged or faulty products are identified and removed at an early stage * You keep your work area organized and clean , contributing to a safe and efficient warehouse environment ## Qualifications About you: * You are an EU citizen or hold a Dutch work permit * You can understand and speak German or English without difficulty * You have a driver’s license and a car or motorcycle, etc., to commute independently to the workplace in Sevenum (Note: There is no public transport connection) * You are able to perform a standing job for up to 8 hours a day and walk more than 15,000 steps * You don’t need years of warehouse experience, as long as you are willing to learn new tasks ## Additional Information About our benefits: In order to provide you with the best possible support for your individual needs – whether it’s living a healthy life, having enough time for your needs, or developing your skills – we offer a wide range of different, site-specific benefits: * Mobility : Not all employees live close to our office. That’s why we support our employees with your daily commute with a travel allowance. This compensation is paid to you in addition to your salary. * Redcare events : We promote team-building through creative team events, and celebrate our successes together at regularly scheduled parties. * Vacation : We can offer you 28 vacation days and a vacation pay once per year (8 % of your annual gross) in addition to your salary. * Employee discount : Several times a year, we offer you discounted employee sales directly at the Sevenum location as well as 10 % off on our assortment for all employees. * Employee referral program : Because our employees know best who fits in with us, successful recommendations are rewarded with a bonus.", "summaryDescription" : "Warehouse Support (m/f/d) at Redcare Pharmacy. Handle incoming goods. Store incoming products", "postedDate" : "2026-06-13T16:51:39.000", "createdAt" : "2026-06-14T21:12:47.946", "lastUpdated" : "2026-06-16T03:18:10.586", "ingestTimestamp" : "2026-06-14T21:12:47.946", "mongoId" : "6a2ea0f674d8ee00a0e4236c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3056f4f292fd229cf315d6", "title" : "IT Support Technician", "company" : "Access Systems", "industry" : "Technology", "salary" : { "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Waukee, Iowa, United States", "locations" : [ "Waukee", "Iowa", "United States" ], "timestamp" : "2026-06-16T08:53:42.328", "fingerprint" : "077709032856aa6e356dfff37f6ef4548f34bac49defe45eacbc8eeee49406f0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/accesssystemsserviceops/jobs/5164635007", "externalId" : "5164635007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Waukee", "state" : "Iowa", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.6118485,-93.8845129" } ], "locationText" : "Waukee, Iowa, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 2, "coreResponsibilities" : "Work through help desk tickets, Communicate with customers, Troubleshoot issues, Confirm resolution, Document ticket updates, Escalate issues, Support customers, Resolve issues", "teamCollaboration" : "Work with team; Work with Technical Account Managers; Work with other team members", "communicationSkills" : "Verbal communication; Customer service", "documentationSkills" : "Document work clearly", "continuousLearning" : "Continuous Training Opportunities; Career Advancement", "problemSolvingSkills" : "Solving problems; Troubleshooting", "outcomesObjectives" : "Help customers get back to work quickly", "qualificationsBasic" : "1-2 years help desk experience, 1-2 years technical support experience, 1-2 years customer service experience, Verbal communication skills, Customer service skills", "qualificationsPreferred" : "IT degree, IT certification, IT internship, Hands-on technical experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Type: Full-Time Job Location: Onsite – Waukee Office Hours: Monday–Friday, 8am–5pm Access Systems, a dynamic and fast-growing company, is hiring an IT Support Technician in Waukee. This customer-facing role is focused on answering incoming support requests, troubleshooting end-user issues, documenting work clearly, and helping customers get back to work quickly. This is a great fit for someone who enjoys solving problems, talking with customers, working through a ticket queue, and learning in a fast-paced team environment. Compensation up to $24/hour. What You'll Be Doing as an IT Support Technician: Work through incoming help desk tickets for customers. Communicate with customers by phone and email to troubleshoot issues and confirm resolution. Document ticket updates clearly and work with the team to escalate issues when additional support is needed. Work closely with Technical Account Managers and other team members to support customers and resolve issues. What We're Looking For in an IT Support Technician: 1–2 years of help desk, technical support, customer service, or related experience. IT degree, certification, internship, or hands-on technical experience preferred. Strong verbal communication and customer service skills. Join Our Team and Enjoy: Hands-on training with the opportunity to shadow our current technicians. Full Benefits Package, including Medical, Dental, and Vision Insurance. Matching 401(k) Retirement Savings Plan. Continuous Training Opportunities and Career Advancement. Company Events, Team Events, Holiday Banquets, and Incentive Trips. Position located in our state-of-the-art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more! At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.", "summaryDescription" : "IT Support Technician at Access Systems. Work through help desk tickets. Communicate with customers", "postedDate" : "2026-06-15T23:16:31.514", "createdAt" : "2026-06-15T23:16:31.514", "lastUpdated" : "2026-06-16T08:53:42.328", "ingestTimestamp" : "2026-06-15T23:16:31.514", "mongoId" : "6a3056f4f292fd229cf315d6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 49920, "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7ba874d8ee00a094a898", "title" : "Entry Level Support Engineer", "company" : "New Era Technology", "industry" : "Technology", "salary" : { "min" : 55000.0, "max" : 70000.0, "currency" : "NZD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level support engineer in New Plymouth, New Zealand, adjusted for the technology industry and full-time employment." }, "location" : "Australia-New Zealand ", "locations" : [ "Australia-New Zealand" ], "timestamp" : "2026-06-15T09:40:00.473", "fingerprint" : "b635618903b53c2f35c91bbf763482b759a3fb80ff0ea57e2f0430bc1b07c22d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/neweratechnz/jobs/8578148002", "externalId" : "8578148002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New Plymouth", "country" : "New Zealand", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-39.0579941,174.0806474" } ], "locationText" : "New Plymouth, New Zealand", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Windows 11, Windows Server 2022, Azure Active Directory, FortiGate, Ruckus, HP, Allied Telesis, Aruba, Aerohive", "professionalSkills" : [ "Customer service", "Technical support", "Troubleshooting technical problems", "Issue resolution" ], "hardSkillsList" : [ "IT support", "Ticket management" ], "hardSkills" : [ { "name" : "IT support", "level" : "intermediate" }, { "name" : "Ticket management", "level" : "intermediate" } ], "majorSkills" : "IT support, Customer service, Troubleshooting", "majorSkillsList" : [ "IT support", "Customer service", "Troubleshooting" ], "coreResponsibilities" : "Respond to client inquiries, Provide technical support, Diagnose technical issues, Troubleshoot technical issues, Document client issues, Track client issues, Escalate unresolved issues, Follow up on issues, Stay up to date with product knowledge, Stay up to date with industry trends, Complete daily timesheets", "teamCollaboration" : "Collaborate with cross-functional teams", "domainKnowledge" : "Education sector IT", "domainList" : [ "education-sector-it" ], "domainSpecificKnowledge" : [ "Education sector IT" ], "toolProficiency" : [ "Ticketing system" ], "communicationSkills" : "Communicate with non-technical users", "documentationSkills" : "Document client issues", "continuousLearning" : "Continuous training; Earn while you learn", "problemSolvingSkills" : "Troubleshoot technical problems", "specialRequirements" : "Travel between sites, 38 hour working week", "outcomesObjectives" : "Deliver excellent customer service", "qualificationsBasic" : "NZ Citizen or permanent residency, NZ Driver's License (Full or Restricted)", "qualificationsPreferred" : "Practical technical knowledge in supporting and implementing Windows 11, Practical technical knowledge in supporting and implementing Windows Server 2022, Practical technical knowledge in supporting and implementing Azure Active Directory, Practical technical knowledge in supporting and implementing Firewalls (FortiGate), Practical technical knowledge in supporting and implementing Switching (Ruckus, HP, Allied Telesis), Practical technical knowledge in supporting and implementing Wireless (Ruckus, Aruba/HP, Aerohive), Practical technical knowledge in supporting and implementing Printers/Copiers, Based near South Taranaki / Hawera", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together What is the role? 38 hour working week (Mon - Thu 8hrs & Fri 6 hours) Based on-site our client sites in New Plymouth and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail This role may require travel between sites, flexibility is important. No company vehicle provided. Must be a NZ Citizen or hold permanent residency Must have a NZ Driver's License (Full or Restricted) Responsibilities: Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.) Diagnose and troubleshoot technical issues reported by clients. Document and track client issues using a ticketing system. Escalate unresolved issues to appropriate teams and follow up until resolution. Stay up to date with product knowledge and industry trends to provide accurate and timely support. Please note that this is a general description. Desirable: Practical technical knowledge in supporting and implementing: Windows 11 Windows Server 2022 Azure Active Directory Firewalls (FortiGate) Switching (Ruckus, HP, Allied Telesis) Wireless (Ruckus, Aruba/HP, Aerohive) Printers/Copiers What we offer A friendly team environment with a strong technical support network. Opportunity to work with the IT industry's latest technologies. Internal career growth for high performers and IT super-stars. An opportunity to earn while you learn. Note: We’re open to applicants from a range of locations. Being based near South Taranaki / Hawera would be an advantage but is not essential. New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .", "summaryDescription" : "Entry Level Support Engineer at New Era Technology. Skills: IT support, Customer service, Troubleshooting. Respond to client inquiries. Provide technical support", "postedDate" : "2026-06-14T03:07:52.724", "createdAt" : "2026-06-14T03:07:52.724", "lastUpdated" : "2026-06-15T09:40:00.473", "ingestTimestamp" : "2026-06-14T03:07:52.724", "mongoId" : "6a2c7ba874d8ee00a094a898", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "IT support", "Ticket management", "Customer service", "Troubleshooting", "Technical support", "Troubleshooting technical problems", "Issue resolution", "Education sector IT", "Ticketing system" ], "skillCount" : 9, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6960822f0937eae70e9c7fda", "title" : "2nd Line Support Partner", "company" : "Home Group", "industry" : "Technology", "salary" : { "min" : 27500.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Tyne and Wear-Newcastle upon Tyne-Newcastle upon Tyne (Strawberry Lane)", "locations" : [ "Tyne and Wear-Newcastle upon Tyne-Newcastle upon Tyne (Strawberry Lane)", "18.Jan.26, 11:59:00 PM", "244449, 244449, true" ], "certifications" : [ "Microsoft Fundamentals certification", "MD-102 (Endpoint Administrator)" ], "timestamp" : "2026-06-15T08:37:31.371", "fingerprint" : "21689505ec7640f1fa0fec9e6f92a515ea8a4c965839af2508d25ed0ae32ed57", "source" : "taleo", "language" : "en", "applyUrl" : "https://homegroup.taleo.net/careersection/ex/jobdetail.ftl?job=244449", "externalId" : "244449", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Newcastle upon Tyne", "state" : "Tyne and Wear", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "54.9738474,-1.6131572" } ], "locationText" : "Newcastle upon Tyne, Tyne and Wear, United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Meraki, Cisco, VPN, Wi-Fi, M365, Intune, Azure AD, Teams, SharePoint, Exchange, PowerShell", "professionalSkills" : [ "Problem-solving", "Service Desk" ], "hardSkillsList" : [ "Network troubleshooting", "Device provisioning", "Device configuration" ], "hardSkills" : [ { "name" : "Network troubleshooting", "level" : "intermediate" }, { "name" : "Device provisioning", "level" : "intermediate" }, { "name" : "Device configuration", "level" : "intermediate" } ], "majorSkills" : "Network support, M365 support, Device management", "majorSkillsList" : [ "Network support", "M365 support", "Device management" ], "coreResponsibilities" : "Troubleshoot Meraki networks, Troubleshoot Cisco networks, Troubleshoot VPN, Troubleshoot Wi-Fi, Support M365 stack, Automate with PowerShell, Own escalations from 1st line, Resolve complex incidents, Document fixes, Document knowledge base articles, Feed insights into problem management, Feed insights into improvements, Deliver office projects, Install kit, Coordinate suppliers for openings, Coordinate suppliers for closures, Provision devices at scale, Configure devices at scale", "teamCollaboration" : "Help colleagues deliver services", "domainKnowledge" : "ITIL framework", "domainList" : [ "itil-framework" ], "domainSpecificKnowledge" : [ "ITIL framework" ], "toolProficiency" : [ "Meraki", "Cisco", "LogicMonitor", "Intune", "Autopilot" ], "communicationSkills" : "Explain tech clearly", "documentationSkills" : "Document fixes; Document knowledge base articles", "continuousLearning" : "Career path development; Excellent training package; Learning new tech", "problemSolvingSkills" : "Troubleshoot; Resolve complex incidents; Problem-solving experience", "specialRequirements" : "Use company van, Site visits, Occasional overnight stay", "qualificationsBasic" : "Excellent communication skills, Troubleshooting skills with Intune, Troubleshooting skills with Azure AD, Troubleshooting skills with M365, Troubleshooting skills with Teams, Troubleshooting skills with SharePoint, Troubleshooting skills with Exchange, Troubleshooting skills with networking, Troubleshooting skills with LogicMonitor, Problem-solving experience, ITIL framework experience, Microsoft Fundamentals certification, MD-102 certification, Continuous improvement mindset, Enthusiasm for learning new tech", "qualificationsPreferred" : "AZ-900 certification, SC-900 certification, AB-900 certification, MS-900 certification, Willingness to work towards MD-102", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Salary £27,500 per annum negotiable based on skills, certifications and experience, plus 34 days leave (rising to 39) and career path with development and excellent training package Permanent, Full Time (37.5 hpw) Newcastle upon Tyne We can’t offer a CoS for this role Home, a place where you belong Make the switch to a role where what you do really matters. Tired of fixing the same old problems? Here’s your chance to work with the latest tech, own issues end to end and help colleagues deliver life-changing services. Join a not-for-profit where every fix supports something bigger – and where your skills make a real difference. What you’ll do Troubleshoot Meraki and Cisco networks, VPN and Wi-Fi using LogicMonitor. Support the M365 stack – Intune, Azure AD, Teams, SharePoint and Exchange – and automate with PowerShell. Own escalations from 1st line and resolve complex incidents fast. Document fixes and knowledge base articles, feeding insights into problem management and improvements. Deliver office projects, install kit and coordinate suppliers for openings and closures. Provision and configure devices at scale using Intune and Autopilot. Why join us Be part of a team that loves tech and loves helping people. We’ll back your growth with a wide range of development and career directions open to you. Many of our colleagues have moved from 2nd line into 3rd line roles. Enjoy flexibility, great benefits, and work that feels good because it matters. Be part of one of the UK’s top 10 Great Places to Work! You have Excellent communication skills to explain tech clearly to all colleagues. Strong troubleshooting skills with Intune, Azure AD, M365, Teams, SharePoint and Exchange, plus networking (Meraki/Cisco) and monitoring tools like LogicMonitor. Problem-solving experience within a Service Desk environment that operates within an ITIL framework. A Microsoft Fundamentals certification such as AZ-900, SC-900, AB-900 or MS-900, and MD-102 (Endpoint Administrator) or willingness to work towards it. A continuous improvement mindset and enthusiasm for learning new tech. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits You’ll work Monday to Friday. We work a 7.5 hour working day between the hours of 7am to 5.30 pm. We work a hybrid pattern with 2 days in our central Newcastle upon Tyne office per week on average. You need to be able to drive, as you’ll use a company van for site visits. Occasionally a site visit could involve travel and an overnight stay. What’s in it for you? Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more 2 paid volunteering days each year Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800+ discounts on shops, holidays, days out, tech and more Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our 2nd Line Support Partner Job description , find out about us and for help to apply . Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk Newcastle upon Tyne (Strawberry Lane)", "summaryDescription" : "2nd Line Support Partner at Home Group. Skills: Network support, M365 support, Device management. Troubleshoot Meraki networks. Troubleshoot Cisco networks", "createdAt" : "2026-06-14T01:35:08.852", "lastUpdated" : "2026-06-15T08:37:31.371", "ingestTimestamp" : "2026-06-14T01:35:08.852", "mongoId" : "6960822f0937eae70e9c7fda", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Network troubleshooting", "Device provisioning", "Device configuration", "Network support", "M365 support", "Device management", "Problem-solving", "Service Desk", "ITIL framework", "Microsoft Fundamentals certification", "MD-102 (Endpoint Administrator)", "Meraki", "Cisco", "LogicMonitor", "Intune", "Autopilot" ], "skillCount" : 16, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a681f74d8ee00a06331bf", "title" : "Sales Support m/w/d", "company" : "Suitsupply", "salary" : { "min" : 2600.0, "max" : 3100.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Frankfurt am Main, Hessen, Germany", "locations" : [ "Frankfurt am Main", "Hessen", "Germany" ], "timestamp" : "2026-06-14T20:08:59.590", "fingerprint" : "6211b08971882ab18016bceea7b84aaaa6149cafde46fa0d839b7edba76a491e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careersatsuitsupply.com/en-us/vacancies/7988474?gh_jid=7988474", "externalId" : "7988474", "structuredLocations" : [ { "city" : "Frankfurt am Main", "state" : "Hessen", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.1106444,8.6820917" } ], "locationText" : "Frankfurt am Main, Hessen, Germany", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Support store sales, Execute stock activities, Execute visual activities, Execute point of sales activities, Provide welcoming environment, Assist with merchandise handling, Receive shipments, Process shipments, Maintain customer goods, Carry out additional duties", "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Career development opportunities; Multi-layered training cycle", "problemSolvingSkills" : "Critical thinking", "specialRequirements" : "Flexible work schedule, Travel to other stores, Travel abroad", "qualificationsBasic" : "Organizational skills, Critical thinking skills, Professional verbal communication, Professional written communication, Attention to detail, Team oriented", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As a Sales Support / Stockist, you play a critical role in a successful customer journey. You have a contagious energy and possess an entrepreneurial spirit. You have a strong sense of your own personal style and are enthusiastic about hospitality. You will be responsible for facilitating strong customer relationships and have a personal approach to each interaction. What you will do: Support store sales through accurate and efficient execution of all stock, visual, and point of sales activities Provide an engaging and welcoming environment for all customers Assist with merchandise handling including shipment receiving and processing procedures to floor ready standards and maintenance of customer goods Carry out additional duties/tasks that support the sales team as directed by management Who you are: Strong organizational and critical thinking skills Professional verbal and written communication skills Strong attention to detail Team oriented Flexible work schedule, including evenings, weekends, and holidays What you will get: Competitive salary between €2600-€3100 per month for a full-time contract Opportunities to develop your career in both sales and operational pathways and potentially participate in a multi-layered training cycle to develop your expertise and skillset A clothing allowance for each new season and generous employee discount Opportunity to travel to other stores and abroad Opportunity to build a career with a leading global fashion brand", "summaryDescription" : "Sales Support m/w/d at Suitsupply. Support store sales. Execute stock activities", "postedDate" : "2026-06-11T18:01:57.973", "createdAt" : "2026-06-11T18:01:57.973", "lastUpdated" : "2026-06-14T20:08:59.590", "ingestTimestamp" : "2026-06-11T18:01:57.973", "mongoId" : "6a2a681f74d8ee00a06331bf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "sales", "dataQualityScore" : 0.7777778, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a306336f292fd229cf9ce31", "title" : "Prozessingenieur (w/m/d)", "company" : "Sika AG", "industry" : "Chemicals", "salary" : { "min" : 95000.0, "max" : 125000.0, "currency" : "CHF", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Prozessingenieur in Zurich, Switzerland, adjusted for the manufacturing industry and Sika AG's company profile." }, "location" : "Zürich, ZH, CH", "locations" : [ "Zürich", "ZH", "CH" ], "timestamp" : "2026-06-16T08:18:57.703", "fingerprint" : "ae531e842b7f8b3b1cc4f9f67f4dbc46aeb2bfbd3d9ac9a72b9031f1f528b971", "source" : "smartrecruiters", "language" : "de", "applyUrl" : "https://jobs.smartrecruiters.com/SikaAG/744000132225190-prozessingenieur-w-m-d-100-", "externalId" : "744000132225190", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Zürich", "state" : "Zürich", "country" : "Switzerland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "47.3744489,8.5410422" } ], "locationText" : "Zürich, Zürich, Switzerland", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "not-applicable", "professionalSkills" : [ "Prozessoptimierung", "Ursachenanalyse", "Normen-Einhaltung", "Trouble Shooting", "Schulungen" ], "majorSkills" : "Verfahrenstechnik, Produktion, Qualitätssicherung", "majorSkillsList" : [ "Verfahrenstechnik", "Produktion", "Qualitätssicherung" ], "coreResponsibilities" : "Optimierung der Herstellprozesse, Ursachenanalyse von Fehlchargen, Einleiten von Verbesserungsmassnahmen, Implementierung der geforderten Vorgaben, Sicherstellung der Normen-Einhaltung, Aufarbeitung von Schadenfällen, Aufarbeitung von Reklamationen, Trouble Shooting bei Qualitätsproblemen, Einführung von neuen Produkten, Einführung von angepassten Produkten, Einführung von Verpackungen, Einführung von Rohstoff-Alternativen, Interne Schulungen, Unterstützung der Werke bei Audits, Erstellung von Herstellpapieren, Pflege von Herstellpapieren, Erstellung von Abfüllpapieren, Pflege von Abfüllpapieren, Erstellung von Arbeitsanweisungen, Pflege von Arbeitsanweisungen", "domainKnowledge" : "IATF 16949; ISO 9001; ISO 14001; ISO 45001; Automotive Core Tools", "domainList" : [ "iatf-16949", "iso-9001", "iso-14001", "iso-45001", "automotive-core-tools" ], "domainSpecificKnowledge" : [ "IATF 16949", "ISO 9001", "ISO 14001", "ISO 45001", "Automotive Core Tools" ], "toolProficiency" : [ "SAP" ], "documentationSkills" : "Herstellpapiere; Abfüllpapiere; Arbeitsanweisungen", "problemSolvingSkills" : "Ursachenanalyse; Problemlösungsstory; Trouble Shooting", "qualificationsBasic" : "Studium (Uni / ETH / FH), Deutschkenntnisse, Englischkenntnisse", "qualificationsPreferred" : "Betriebswirtschaftliche Weiterbildung, TPM / Lean-Management Knowhow, Six Sigma, Basiswissen IATF 16949, Automotive Core Tools, Erfahrung mit Problemlösungstools, SAP-Anwenderkenntnisse", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Sika ist ein Unternehmen der Spezialitätenchemie, global führend in der Entwicklung und Produktion von Systemen und Produkten zum Kleben, Dichten, Dämpfen, Verstärken und Schützen im Bau und in der Industrie. Sika ist weltweit präsent mit Tochtergesellschaften in 103 Ländern, produziert in über 400 Fabriken, entwickelt innovative Technologien für Kunden rund um den Globus und trägt damit massgeblich zur nachhaltigen Transformation im Bau- und Transportwesen bei. Die mehr als 33’000 Mitarbeitenden erwirtschafteten im Jahr 2025 einen Umsatz von CHF 11.20 Milliarden. Wir suchen für unser Produktionswerk Zürich per sofort oder nach Vereinbarung eine/n Prozessingenieur (w/m/d), 100% Als Prozessingenieur/in sorgen Sie im Bereich Produktion für die Einführung neuer Produkte, Sie führen Prozessoptimierungen durch und verbessern laufend die Qualität der betreuten Produktegruppen. Sie schätzen eine abwechslungsreiche, selbstständige Funktion, bei der Sie Ihre bereichsübergreifende Denkweise und Ihr analytisches, vernetztes Denken einsetzen können. * Stetige Optimierung der Herstellprozesse bezüglich EHS, Qualität und deren Wirtschaftlichkeit * Ursachenanalyse von Fehlchargen, Einleiten von Verbesserungsmassnahmen (mittels Kaizen-Tools, Problemlösungsstory, etc.) * Implementierung der geforderten Vorgaben und Sicherstellung der Normen-Einhaltung durch geeignete Prozesse im zugeteilten Verantwortungsbereich: IATF 16949, ISO 9001, ISO 14001 und ISO 45001 * Aufarbeitung von Schadenfällen und Reklamationen, Trouble Shooting bei Qualitätsproblemen * PCP-konforme Einführung von neuen / angepassten Produkten, Verpackungen und Rohstoff-Alternativen * Interne Schulungen bei Einführung von neuen Prozesstechnologien und Produkten * Unterstützung der Werke bei internen Audits * Erstellung und Pflege von Herstell- und Abfüllpapieren für die Produktion sowie von qualitätsrelevanten Arbeitsanweisungen ## Qualifications * Abgeschlossenes Studium (Uni / ETH / FH) in Verfahrenstechnik, Chemie oder Maschinenbau. Betriebswirtschaftliche Weiterbildung von Vorteil * Verhandlungssichere Deutschkenntnisse sowie gute Englischkenntnisse in Wort und Schrift * TPM / Lean-Management Knowhow, Six Sigma oder ähnliche Weiterbildungen von Vorteil * Basiswissen zu IATF 16949 / Automotive Core Tools von Vorteil * Erfahrung mit Problemlösungstools (Kepner Tregoe, 5W etc.) von Vorteil * Gute SAP-Anwenderkenntnisse von Vorteil ## Additional Information * Raum für eigene Ideen, interessante Gestaltungsfelder und die Übernahme von Verantwortung sorgen für viel Pioniergeist in der Sika * Unkomplizierte Führungskräfte, die Vertrauen schenken und eine familiäre Atmosphäre mit einem freundlichen Umgangston machen das Arbeiten bei Sika speziell – viele bei uns nennen es den Sika-Spirit. Fühlen Sie sich angesprochen? Dann freuen wir uns auf Ihr vollständiges Bewerbungsdossier (Lebenslauf, Zeugnisse, Diplome, etc.). Wir bieten wettbewerbsfähige Vergütungen, die sich an den lokalen Marktstandards und den spezifischen Aufgabenbereichen jeder Stelle orientieren. Die Vergütung richtet sich nach den für die Position relevanten Fähigkeiten, Verantwortung, der Ausbildung und/oder der Weiterbildung. Wir verpflichten uns zu fairen und gerechten Vergütungssystematiken in Übereinstimmung mit den geltenden Gesetzen, dem Tarifvertag Chemie und Vorschriften.", "summaryDescription" : "Prozessingenieur (w/m/d) at Sika AG. Skills: Verfahrenstechnik, Produktion, Qualitätssicherung. Optimierung der Herstellprozesse. Ursachenanalyse von Fehlchargen", "postedDate" : "2026-06-15T14:56:47.000", "createdAt" : "2026-06-15T23:56:41.893", "lastUpdated" : "2026-06-16T08:18:57.703", "ingestTimestamp" : "2026-06-15T23:56:41.893", "mongoId" : "6a306336f292fd229cf9ce31", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Verfahrenstechnik", "Produktion", "Qualitätssicherung", "Prozessoptimierung", "Ursachenanalyse", "Normen-Einhaltung", "Trouble Shooting", "Schulungen", "IATF 16949", "ISO 9001", "ISO 14001", "ISO 45001", "Automotive Core Tools", "SAP" ], "skillCount" : 14, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "freelance onsite support technician 1st 2nd level support m w d jobs", "metadata" : { "title" : "freelance onsite support technician 1st 2nd level support m w d" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 78512, "totalPages" : 1571, "hasNext" : true, "hasPrevious" : false } }

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