ITSupportTechnician(m/w/d)

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. We are looking for an IT Support Technician to assist with installing, repairing, and maintaining IT equipment and environmental services. You will work on-site regularly and provide Level 1 & Level 2 support to end-users. Key Responsibilities: 1. Cabling & Patching * Connect devices to switches, routers, and other data communication equipment * Make and verify connections (copper and fiber) * The ports to be used and their locations will be specified by the company’s engineers 2. Device Installation * Install new devices (PCs, laptops, printers) in the plant * Perform installation on desks, in racks, or other designated spaces * Complete cabling for all installed devices 3. Error Finding & Troubleshooting * Detect and diagnose device/cabling malfunctions * Perform basic tests and verify cabling * Basic fault detection is mandatory 4. PC & Laptop Staging * Set up new active devices (PCs or laptops) with the correct profile * Use credentials provided by the helpdesk for new users * Update CMDB (Configuration Management Database) after staging 5. Documentation * Maintain full documentation of used