{ "count" : 124221, "data" : [ { "id" : "6a305191f292fd229cf0245e", "title" : "Cybersecurity Strategy (Deputy Director)", "company" : "GovTech", "industry" : "Government", "salary" : { "min" : 180000.0, "max" : 280000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director in Cybersecurity Strategy in Singapore, adjusted for the government industry and typical compensation for a Deputy Director role." }, "location" : "PPS Policy, Plans and Strategy Cluster", "locations" : [ "PPS Policy", "Plans and Strategy Cluster" ], "timestamp" : "2026-06-16T08:48:49.629", "fingerprint" : "f9ebd02f5122abe54fc023a47365f2acbecc34589f68d4b9ab313f92143da718", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4004302201?gh_jid=4004302201", "externalId" : "4004302201", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "experienceLevel" : "Director", "coreResponsibilities" : "Develop creative solutions, Form logical reasoning, Distill complex topics", "teamCollaboration" : "Cross-functional team environment", "qualificationsBasic" : "Singapore Citizen only", "remoteFriendly" : false, "rawDescription" : "Job Description Summary The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an \"outside-in\" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and business to co-develop technologies. Join us as we support Singapore’s vision of building a Smart Nation – a nation of possibilities empowered through info-communications technology and related engineering. The Cybersecurity Group (CSG) is the cybersecurity arm of GovTech that is committed to creating a trusted digital Government for Singapore. You will be joining the Plans, Policy ability to grasp complex topics and distill into clear and easy-to-understand concepts; ability to develop creative solutions; ability to form logical, coherent reasoning Ability to work collaboratively in a cross-functional team environment Able to work independently and persevering attitude Singapore Citizen only", "summaryDescription" : "Cybersecurity Strategy (Deputy Director) at GovTech. Develop creative solutions. Form logical reasoning", "postedDate" : "2026-06-15T23:19:36.643", "createdAt" : "2026-06-15T23:19:36.643", "lastUpdated" : "2026-06-16T08:48:49.629", "ingestTimestamp" : "2026-06-15T23:19:36.643", "mongoId" : "6a305191f292fd229cf0245e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca53574d8ee00a09b52d8", "title" : "Director / Deputy Director, Design Management - Data Programme", "company" : "GovTech", "industry" : "Government", "salary" : { "min" : 220000.0, "max" : 350000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director level in Singapore, adjusted for government industry and large company size." }, "location" : "Data Programme", "locations" : [ "Data Programme" ], "timestamp" : "2026-06-15T07:14:16.094", "fingerprint" : "240b9aac28d5424e5738bb8799b858b61b8e2e9a6b9e7dc9057a50788dd1f483", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4002008201?gh_jid=4002008201", "externalId" : "4002008201", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "experienceLevel" : "Director", "domainKnowledge" : "AI-native interactions", "domainList" : [ "ai-native-interactions" ], "domainSpecificKnowledge" : [ "AI-native interactions" ], "rawDescription" : "GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT experience in AI-native interactions or regulated/public sector environments is a strong plus What you can expect A genuinely novel problem and the seniority to shape how it gets solved — this is not an execution role- Work with real consequences: the data infrastructure you help define underpins how government operates and makes decisions GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. Learn more about life inside GovTech at go.gov.sg/GovTechCareers. 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Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI", "professionalSkills" : [ "Value realization", "ROI articulation", "Lifecycle management", "Churn risk identification", "Save motions", "Executive engagement", "Data analysis", "Metric trees", "AI fluency" ], "hardSkillsList" : [ "Accountability", "Intellectual curiosity" ], "softSkillsList" : [ "Leadership", "Customer obsession" ], "hardSkills" : [ { "name" : "Accountability", "level" : "intermediate" }, { "name" : "Intellectual curiosity", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Customer obsession" } ], "majorSkills" : "Customer Success Management, Retention strategies, AI in CS, Team building", "majorSkillsList" : [ "Customer Success Management", "Retention strategies", "AI in CS", "Team building" ], "coreResponsibilities" : "Elevate retention outcomes, Drive retention improvements, Operationalize value realization, Operationalize adoption, Operationalize proactive account management, Operationalize risk mitigation, Transform CSM model, Drive proactive engagement model, Establish operating cadences, Establish resourcing, Establish org design, Establish health scoring, Establish playbooks, Build high-performing org, Recruit CSMs, Coach CSMs, Develop CSMs, Build AI-augmented workflows, Champion AI fluency, Set AI expectation, Strengthen customer journey, Partner across onboarding, Partner across support, Partner across product, Partner across sales, Deliver seamless experience, Deliver consistent experience, Turn insight into action, Serve as voice of customer, Translate feedback into insights, Shape roadmap, Shape GTM strategy", "teamCollaboration" : "Cross-functional teams; SVP of Customer Success; Sales and Marketing; Product and Engineering", "domainKnowledge" : "Restaurant tech; Online ordering; POS solutions", "domainList" : [ "restaurant-tech", "online-ordering", "pos-solutions" ], "domainSpecificKnowledge" : [ "Restaurant tech", "Online ordering", "POS solutions" ], "communicationSkills" : "Executive presentations", "innovationCreativity" : "AI-augmented workflows", "problemSolvingSkills" : "Root cause analysis; Predictive analytics", "outcomesObjectives" : "Improve customer retention; Increase customer growth; Drive customer advocacy; Achieve retention targets; Achieve expansion targets", "qualificationsBasic" : "5+ years leadership experience, Experience building proactive CSM organization, Experience driving retention, expansion, advocacy, Experience with AI-augmented workflows, Experience with health scoring, Experience with predictive analytics, Experience with customer communication, Experience with just-in-time enablement, Experience partnering with onboarding, Experience partnering with support, Experience partnering with product, Experience partnering with sales, Experience translating feedback into insights, Experience shaping roadmap, Experience shaping GTM strategy, Experience owning renewals, Experience owning expansion targets, Experience engaging executive stakeholders, Experience building KPI frameworks, Experience managing to KPI frameworks, Experience with core CS metrics, Experience with product adoption, Experience with time-to-value, Experience with revenue retention, Experience developing managers, Experience building accountable cultures, Experience transforming teams, Experience with change management", "qualificationsPreferred" : "SaaS platform familiarity, Restaurant tech familiarity, Online ordering familiarity, POS solutions familiarity", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you We're at an inflection point. As Owner scales, our biggest opportunity - and risk -is ensuring our restaurant customers consistently realize meaningful value from our platform. As Director of Customer Success, you will play a vital role in ensuring our customers are ultimately successful with our product, increasing their retention and growth with Owner. We're looking for a Director to define the trajectory of the Customer Success Management function - building a proactive, lifecycle-driven CSM organization that drives retention, expansion, and customer advocacy at scale. You'll bring senior leadership experience, a builder's mindset, and a genuine passion for helping small business owners succeed. You’ll collaborate closely with the SVP of Customer Success, alongside other cross-functional teams, to continuously improve the customer experience. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have - Own and elevate retention outcomes: Drive measurable improvements in customer retention by operationalizing value realization, adoption, proactive account management, and risk mitigation across the entire customer portfolio - Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model - focused on driving customer outcomes; establishing clear operating cadences, resourcing/org design, health scoring, and playbooks that scale with the business - Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers with a high bar for accountability, intellectual curiosity, and customer obsession - across all customer segments / products - Innovate with AI: Build AI-augmented workflows across the CS motion - from health scoring and predictive analytics to customer communication and just-in-time enablement. Champion AI fluency across the team and set the expectation that every CSM actively uses AI tools in their day-to-day work - Strengthen the end-to-end customer journey: Partner across onboarding, support, product, and sales to deliver a seamless, consistent post-sale experience - Turn customer insight into action: Serve as the voice of the customer to Product, Engineering, and Marketing - translating feedback into actionable insights that shape the roadmap and GTM strategy Who you’ll work with - SVP of Customer Success - your direct manager and strategic partner - Sales & Marketing - to align on segmentation, handoffs, and expansion strategy - Product & Engineering - to influence roadmap based on customer needs and friction points; build feedback loops powered by data synthesis and pattern recognition - Support & Launch - to reduce reactive volume and create a cohesive post-sale experience at-scale - Data, Operations & Enablement - to build the systems, reporting, and forecasting needed to run the business effectively - CSMs + CSM Managers - your team! What we’re looking for Experience & Leadership - 8–12+ years in Customer Success, Account Management, or similar customer-facing roles in SaaS or technology; SMB and Enterprise experience ideal - 3–5+ years leading high-performing CSM teams, including managers and/or senior ICs, with clear operating cadences, performance frameworks, and a culture of continuous improvement - Proven track record of improving retention and driving expansion in a recurring revenue business - Comfort operating in a high-growth, fast-moving environment where you'll be building the playbook as you go - not inheriting a fully mature operation Customer & Commercial Acumen - Deep understanding of value realization, ROI articulation, and lifecycle management - Strong instinct for identifying churn risk and building repeatable save motions - Experience owning or influencing renewals and expansion targets - Ability to engage and influence executive stakeholders at customer accounts Operational & Analytical Strength - Highly data-driven; experienced building and managing to KPI frameworks and metric trees - Deep expertise in core CS metrics: product adoption, time-to-value, revenue retention, etc. - Ability to translate data into clear actions and priorities AI Fluency - Strong AI fluency - you actively use AI tools in your work, have a clear point of view on AI's role in customer success, and can drive adoption of AI-augmented workflows across a team - Ability to develop a clear framework for where AI should handle, assist, or defer to human CSMs across the customer lifecycle People Leadership - Exceptional talent builder with a history of hiring, coaching, and retaining top performers - Experience developing managers and building high-performance, accountable cultures - Proven ability to transform teams from reactive to proactive through strong change management Technical Fluency - Familiarity with SaaS platforms, restaurant tech, online ordering, or POS solutions is a plus Pay and benefits The estimated base salary range for this role is $190-210K, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as \"phishing\" or “spam” and do not respond.", "summaryDescription" : "Director of Customer Success Management at Owner. Skills: Customer Success Management, Retention strategies, AI in CS, Team building. Elevate retention outcomes. Drive retention improvements", "createdAt" : "2026-06-14T20:16:20.608", "lastUpdated" : "2026-06-16T01:07:42.709", "ingestTimestamp" : "2026-06-14T20:16:20.608", "mongoId" : "6a2cc34474d8ee00a0a08df9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 190000, "salaryAnnualMax" : 210000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Accountability", "Intellectual curiosity", "Leadership", "Customer obsession", "Customer Success Management", "Retention strategies", "AI in CS", "Team building", "Value realization", "ROI articulation", "Lifecycle management", "Churn risk identification", "Save motions", "Executive engagement", "Data analysis", "Metric trees", "AI fluency", "Restaurant tech", "Online ordering", "POS solutions" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305191f292fd229cf02457", "title" : "Cybersecurity Partnerships (Deputy Director)", "company" : "GovTech", "industry" : "Government", "salary" : { "min" : 180000.0, "max" : 270000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director in Government Cybersecurity in Singapore, adjusted for seniority and industry." }, "location" : "PPS Policy, Plans and Strategy Cluster", "locations" : [ "PPS Policy", "Plans and Strategy Cluster" ], "timestamp" : "2026-06-16T06:45:51.550", "fingerprint" : "1a8742c8f24c808414da2e664bc704e9ceca05c7e68afd1112fa11084ce8010d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4004300201?gh_jid=4004300201", "externalId" : "4004300201", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Singapore", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Singapore", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "International relations", "Policy development", "Strategic planning", "Team management", "Stakeholder engagement" ], "hardSkillsList" : [ "Cybersecurity policy" ], "hardSkills" : [ { "name" : "Cybersecurity policy", "level" : "intermediate" } ], "majorSkills" : "Cybersecurity partnerships, Government engagement, Policy development", "majorSkillsList" : [ "Cybersecurity partnerships", "Government engagement", "Policy development" ], "coreResponsibilities" : "Develop and lead a team of officers, Provide strategic direction, coaching and oversight, Set priorities, allocate resources and coordinate work, Foster a high-performing team culture, Develop, assess and review cybersecurity engagement strategies, Ensure engagements are aligned with strategic priorities, Drive and sustain strategic partnerships, Lead preparations for bilateral and multilateral engagements, Identify opportunities to strengthen collaboration, Build and maintain relationships with senior stakeholders, Coordinate and oversee major cybersecurity engagements, Provide protocol and engagement support, Lead the development of reports, policy papers, briefing, Provide strategic analysis and recommendations, Contribute to broader cybersecurity strategy and planning efforts", "teamCollaboration" : "Collaboration with stakeholders; Cross-functional initiatives", "domainKnowledge" : "Cybersecurity domain; Smart Nation infrastructure; Geopolitical dynamics; Emerging cyber security issues", "domainList" : [ "cybersecurity-domain", "smart-nation-infrastructure", "geopolitical-dynamics", "emerging-cyber-security-issues" ], "domainSpecificKnowledge" : [ "Cybersecurity domain", "Smart Nation infrastructure", "Geopolitical dynamics", "Emerging cyber security issues" ], "communicationSkills" : "English language skills", "documentationSkills" : "Policy papers; Briefing materials; Presentations; Talking points", "problemSolvingSkills" : "Analytical ability; Creative solutions; Logical reasoning", "specialRequirements" : "Singapore Citizen only", "outcomesObjectives" : "Advance Whole-of-Government cybersecurity objectives; Ensure high-quality outcomes; Achieve division and organisational objectives; Ensure successful execution of engagements; Achievement of intended outcomes", "qualificationsBasic" : "Communication and English language skills, Good understanding of geopolitical dynamics, Keen interest to understand emerging cyber security issues, Clear and logical thinking, Analytical ability to grasp complex topics, Ability to develop creative solutions, Ability to form logical, coherent reasoning, Good stakeholder management skills", "qualificationsPreferred" : "Relevant experience in international relations, Relevant experience in policy-related work", "rawDescription" : "Job Description Summary The Government Technology Agency (GOVTECH) aims to transform the delivery of Government digital services by taking an \"outside-in\" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and business to co-develop technologies. The Cybersecurity Group (CSG) is the cybersecurity arm of GovTech that is committed to creating a trusted digital Government for Singapore. Across the full-spectrum cybersecurity capabilities in CSG, we seek to enhance collaboration with international and industry partners who may have shared interests with GOVTECH. Our Cyber Partnership team seek to build, strengthen and grow these organisational relations with our like-minded international and industry partners in the Cybersecurity domain. Join us as we support Singapore’s vision of building a Smart Nation – a nation of possibilities empowered through info-communications technology and related engineering. JOB SCOPE: - As a leader within CSG, you will drive GovTech’s cybersecurity partnerships and engagement strategy to advance Whole-of-Government cybersecurity objectives. You will lead a team responsible for developing partnerships, shaping cybersecurity policy positions and coordinating high-impact engagements with foreign governments, international organisations, industry leaders\\ and other key stakeholders. As part of the role, you will: Leadership and Team Management Develop and lead a team of officers responsible for international, industry, community and agency partnerships, providing strategic direction, coaching and oversight to ensure high-quality outcomes. Set priorities, allocate resources and coordinate work across multiple concurrent workstreams to achieve division and organisational objectives. Foster a high-performing team culture focused on collaboration, stakeholder engagement, policy excellence and operational delivery. Cybersecurity Partnerships Develop, assess and review cybersecurity engagement strategies, policies and positions in close collaboration with stakeholders across Government, ensuring engagements are aligned with GovTech's strategic priorities. Drive and sustain strategic partnerships with key international counterparts, including foreign governments, international organisations, technology companies and cybersecurity agencies. Lead preparations for bilateral and multilateral engagements, identifying opportunities to strengthen collaboration, exchange best practices and advance Singapore Government's cybersecurity interests. Stakeholder Management and Engagement Build and maintain strong relationships with senior stakeholders across Government, industry and international partners to facilitate effective collaboration and partnership. Coordinate and oversee major cybersecurity engagements, visits, dialogues and events, ensuring successful execution and achievement of intended outcomes. Provide protocol and engagement support for senior leadership interactions with foreign counterparts and strategic partners. Strategic Planning and Executive Support Lead the development of reports, policy papers, briefing materials, presentations, speeches and talking points for senior leadership. Provide strategic analysis and recommendations on geopolitical developments, international cybersecurity trends, and emerging technology issues that may impact GovTech and Whole-of-Government cybersecurity priorities. Contribute to broader cybersecurity strategy and planning efforts within CSG, including cross-functional initiatives and organisational priorities. REQUIREMENTS: - Experience in leading dynamic teams, operating under time pressure and serving multiple stakeholders. Relevant experience in international relations and/or policy-related work is a plus. As the role requires regular engagements with foreign partners, the candidate should possess strong communication and English language skills. Good understanding of geopolitical dynamics and keen interest to understand emerging cyber security issues. Clear and logical thinking, and analytical mindset; ability to grasp complex topics and distill into clear and easy-to-understand concepts; ability to develop creative solutions and form logical, coherent reasoning. Good stakeholder management skills dealing both with internal and external stakeholders. Singapore Citizen only", "summaryDescription" : "Cybersecurity Partnerships (Deputy Director) at GovTech. Skills: Cybersecurity partnerships, Government engagement, Policy development. Develop and lead a team of officers. 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Austin:1117 Trinity St (320TX-4002)
1117 Trinity St
Austin, 78701-1919

" ], "timestamp" : "2026-06-15T21:26:52.731", "fingerprint" : "09f7a6bb05772126e74ecba2dbf35cf94ce8209d3ff25f8f67d00eca8cee89a9", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=35179", "externalId" : "35179", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Strategic planning", "Policy development", "Business transformation", "Performance measures", "Budget review", "Budget approval" ], "hardSkillsList" : [ "Financial reporting", "Productivity reporting" ], "softSkillsList" : [ "Leadership", "Problem-solving" ], "hardSkills" : [ { "name" : "Financial reporting", "level" : "intermediate" }, { "name" : "Productivity reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Problem-solving" } ], "majorSkills" : "Strategic operations, Planning, Process improvement, Budget management", "majorSkillsList" : [ "Strategic operations", "Planning", "Process improvement", "Budget management" ], "coreResponsibilities" : "Direct activities and/or business functions of the Business, Oversee preparation of departmental budgets, Assist in preparation of the divisional budget, Review and approve major budgets, Ensure that requirements of funding sources are met, Oversee collection, organization, analysis, and preparation of management,, Identify potential areas needing improvement, Develop and implement techniques for business transformation or, Develop performance measures and metrics, Develop re-evaluation strategies, Provide direction on development of goals, Provide direction on major projects, Provide direction on action plans, Direct evaluation activities, Oversee development of policies, Oversee development of procedures, Monitor and engage in substantive re-evaluation and revision, Represent the division in internal and external meetings, Review results of special investigations, Review results of audits, Review results of research studies, Review results of forecasts, Review results of modeling exercises, Provide direction and guidance on taking action, Perform other duties as assigned", "teamCollaboration" : "Internal meetings; External meetings", "projectManagementSkills" : [ "Action plans" ], "domainKnowledge" : "Procurement & Contract Services; Cybersecurity; Risk & Security Management; Infrastructure Services; Document Services; Training & Development; Customer Care; Conference Planning; Human Resources", "domainList" : [ "procurement-contract-services", "cybersecurity", "risk-security-management", "infrastructure-services", "document-services", "training-development", "customer-care", "conference-planning", "human-resources" ], "domainSpecificKnowledge" : [ "Procurement & Contract Services", "Cybersecurity", "Risk & Security Management", "Infrastructure Services", "Document Services", "Training & Development", "Customer Care", "Conference Planning", "Human Resources" ], "communicationSkills" : "Well-written documents", "continuousLearning" : "Training and development opportunities", "problemSolvingSkills" : "Problem-solver", "qualificationsBasic" : "Six years of full-time experience in oversight and direction of an agency or in strategic planning and policy development and implementation, Four years of which must have been in an administrative management or supervisory capacity", "qualificationsPreferred" : "Experience managing a division or department with a complex organizational structure that involves functions having agency-wide implications, Experience in requesting and analyzing data for insight into important decision-making, Experience with process improvement, Experience with Procurement & Contract Services, Experience with Risk & Security Management, Experience with Infrastructure Services, Experience with Document Services, Experience with Training & Development, Experience with Human Resources, Experience with Customer Care, Experience with Cybersecurity, Experience with Conference Planning, Experience with a salary budget of not less than $1 million, Experience with an operational budget, Experience with a capital or non-capital facilities budget, Ability to compose well-written documents", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Business Operations Deputy Division Director (Director IV, Salary Group B29) WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity Street, Austin, Texas. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: You are a seasoned and proactive leader, adept at providing direction and guidance in strategic operations and planning for a large and complex organization. You thrive in a positive, energetic team environment and are committed to continuous process improvement. You are an initiative-taker, a thoughtful problem-solver, and a clear communicator, committed to fostering effective working relationships across all levels of the organization. WHAT YOU WILL DO: The Deputy Division Director performs highly advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning for the Business Operations Division. Work involves assisting the Division Director in leading and overseeing the nine current departments of the division: Procurement & Contract Services, Cybersecurity, Risk & Security Management, Infrastructure Services, Document Services, Training & Development, Customer Care, Conference Planning and Human Resources. This role involves establishing the strategic plan, goals, and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities and business functions; and reviewing and approving budgets. You will supervise the work of others and work under minimal supervision, with extensive latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: - Direct activities and/or business functions of the Business Operations Division and its departments. - Oversee preparation of departmental budgets, assist in preparation of the divisional budget, and review and approve major expenditures; ensure that requirements of funding sources are met. - Oversee the collection, organization, analysis, and preparation of management, productivity, and financial reports. - Identify potential areas needing improvement, and with a team, develop and implement techniques for business transformation or process improvement, performance measures and metrics, and re-evaluation strategies. - Provide direction on development of goals, major projects, and action plans with schedules; directs evaluation activities. - Oversee development of policies, procedures, and guidelines; monitor compliance; and engage in substantive re-evaluation and revision. - Represent the division in internal and external meetings. - Review results of special investigations, audits, research studies, forecasts, and modeling exercises to provide direction and guidance on taking action. - Perform other duties as assigned. YOU QUALIFY WITH: - Six years of full-time experience in the oversight and direction of an agency program; or in strategic planning and policy development and implementation, four years of which must have been in an administrative management or supervisory capacity. - Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: -Experience managing a division or department with a complex organizational structure that involves functions having agency-wide implications. -Experience in requesting and analyzing data for insight into important decision-making. -Experience with process improvement. -Experience with one or more of the following areas: Procurement & Contract Services, Risk & Security Management, Infrastructure Services, Document Services, Training & Development, Human Resources, Customer Care, Cybersecurity and/or Conference Planning. -Experience with one or more of the following types of budget: a salary budget of not less than $1 million, an operational budget, and/or a capital or non-capital facilities budget. -Ability to compose well-written documents. YOU GAIN: - A Family Friendly Certified Workplace. - Competitive starting salary with a range of $101,860 annually ($8,488.33/month) up to $161,685.72 annually ($13,473.75/month), depending on qualifications (Salary Group B29). - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Currently, the state pays 100% of the health plan premium for eligible full-time employees and 50% of the premium for their eligible dependents. - Optional Benefits such as dental, vision, and life insurance. - Paid time off, including time for vacation (8 hours per month with potential to earn more), sick leave (8 hours per month), and family care leave. - Employee Assistance Program (EAP) services. - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits . VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf . HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Austin", "summaryDescription" : "Deputy Division Director at Texas Workforce Commission. Skills: Strategic operations, Planning, Process improvement, Budget management. Direct activities and/or business functions of the Business. Oversee preparation of departmental budgets", "createdAt" : "2026-06-14T20:52:23.422", "lastUpdated" : "2026-06-15T21:26:52.731", "ingestTimestamp" : "2026-06-14T20:52:23.422", "mongoId" : "6a2a9c7274d8ee00a06a150a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 195000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Financial reporting", "Productivity reporting", "Leadership", "Problem-solving", "Strategic operations", "Planning", "Process improvement", "Budget management", "Strategic planning", "Policy development", "Business transformation", "Performance measures", "Budget review", "Budget approval", "Action plans", "Procurement & Contract Services", "Cybersecurity", "Risk & Security Management", "Infrastructure Services", "Document Services", "Training & Development", "Customer Care", "Conference Planning", "Human Resources" ], "skillCount" : 24, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30795df292fd229c031b8e", "title" : "Customer Success - Implementation & Enablement Manager", "company" : "Tread", "industry" : "Success", "salary" : { "min" : 80000.0, "max" : 100000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:14:12.887", "fingerprint" : "c4c1a1e7602926eb5ca9e36e9d4a17ee0cdd3f135f7a9dac5c7662a0fdb89542", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/tread/c48a7b02-4bac-4279-9050-79da79d3db9d/application", "externalId" : "c48a7b02-4bac-4279-9050-79da79d3db9d", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Customer onboarding", "Solutions consulting", "Technical customer success", "Content creation", "Project management" ], "majorSkills" : "Customer implementation, Customer onboarding, Customer enablement, Content development", "majorSkillsList" : [ "Customer implementation", "Customer onboarding", "Customer enablement", "Content development" ], "coreResponsibilities" : "Coordinate onboarding motion, Own manual touchpoints, Own timelines, Own handoffs, Keep onboardings on track, Own enablement content, Create training materials, Maintain training materials, Own customer relationships, Train the front line, Get on-site with drivers, Get on-site with foremen, Get on-site with dispatchers, Get on-site with operators, Lead customer enablement events, Plan customer events, Host customer events, Detect stalls, Recover stalls, Monitor onboarding progress, Monitor customer accounts, Catch customers going quiet, Intervene early", "teamCollaboration" : "Partnership with Marketing", "projectManagementSkills" : [ "Multi-phase implementation projects", "Customer engagements", "Event coordination", "Competing priorities" ], "domainKnowledge" : "Construction materials logistics; Aggregate; Asphalt; Concrete; B2B SaaS", "domainList" : [ "construction-materials-logistics", "aggregate", "asphalt", "concrete", "b2b-saas" ], "domainSpecificKnowledge" : [ "Construction materials logistics", "Aggregate", "Asphalt", "Concrete", "B2B SaaS" ], "communicationSkills" : "Translate complex workflows", "documentationSkills" : "Training materials; Guides; Content", "specialRequirements" : "Travel frequently", "outcomesObjectives" : "Drive time to value; Improve onboarding NPS; Reduce early churn rate; Reduce stall rate; Increase self-onboarded %; Reach end-to-end platform goals", "qualificationsBasic" : "3–6 years customer implementation experience, 3–6 years onboarding experience, 3–6 years solutions consulting experience, 3–6 years technical customer success experience, Direct experience training frontline workers, Experience running multi-phase implementation projects", "qualificationsPreferred" : "Content creation skills, Project management instincts", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "COMPANY Tread is the AI-native operating system for the $660B construction materials logistics market: the aggregate, asphalt, and concrete behind every road, bridge, and building in the country. Our customers run the gamut: enterprise producers and contractors that supply the world's largest infrastructure projects, alongside the family-owned hauling fleets that have moved the material this work depends on for generations. They're the operators who actually build the roads, bridges, and buildings around us. Most of the work still happens on paper tickets, phone calls, and disconnected scale houses. We're building the software they run on. We crossed $1Bn in monthly delivered load value on the platform in March 2026. We’re at ~$XM ARR, and growing fast. Our enterprise customers reconcile real money, real freight, and real P&L against our data every day. Tread is the most important software they use. We’re a Series A company backed by Mucker Capital. We’re in growth mode. If you are fulfilled by ownership and a life-changing outcome, let’s connect. Role Tread is building the infrastructure to take customer onboarding off the founding team's plate — and this role owns the human side of it. As our Implementation & Enablement Lead, you'll coordinate the manual work that gets new customers live, own the content that powers our self-service onboarding system, and get out in the field with the drivers, foremen, and dispatchers who actually use the product every day. This isn't just conference room training — it's showing up where the work happens and making sure the people on the front line are confident and capable. Our customers are spread across the country, and this role is built for someone who thrives in that environment. The model is deliberate. Our ops team builds and maintains the self-onboarding system — this person owns everything that requires a human: the coordination, the content, and the in-person work with customers new and existing. If you want high ownership, a direct line to customer outcomes, and work that takes you out of the office and into the field, this role is for you. Your Impact - Coordinate the Onboarding Motion: Own the manual touchpoints, timelines, and handoffs that move new customers through implementation — keeping every onboarding on track and making sure nothing falls through the cracks. - Own the Enablement Content: Create and maintain the training materials, guides, and content that power our self-service onboarding system — you're the content owner; ops builds the system around what you produce. - Own customer relationships from Closed/Won until their end-to-end platform goals are reached. - Train the Front Line: Get on-site with drivers, foremen, dispatchers, and operators — the people who use Tread every day — and make sure they actually know how to use it with confidence. This is hands-on, in-the-field work with new and active customers alike. - Lead Customer Enablement Events: Plan and host customer events focused on enablement and adoption — from logistics to content to follow-through — for both new and existing clients. - Detect and Recover Stalls: Monitor progress across active onboardings and customer accounts, catch customers going quiet, and intervene early — before a slow start becomes an at-risk relationship. - Own the Metrics That Matter: Drive time to value, onboarding NPS, early churn rate, stall rate, and self-onboarded % — these numbers tell you whether the content is working, the training is sticking, and customers are making it through on their own. What You'll Bring - Excitement to travel frequently — our customers aren't local and the most important work happens on-site. - 3–6 years in customer implementation, onboarding, solutions consulting, or technical customer success at a B2B SaaS company. - Direct experience training frontline workers — drivers, operators, field teams — not just software users in conference rooms. - Experience running multi-phase implementation projects from kickoff through full adoption — not just go-live. - Strong content creation skills — you can translate complex workflows into clear, usable training materials in partnership with Marketing for design. - Strong project management instincts — you can run multiple customer engagements, coordinate events, and juggle competing priorities without dropping the ball. - Comfortable in any room — as effective with a dispatcher in a truck yard as with an ops lead in a boardroom. Why Tread - Own the implementation and enablement motion end-to-end — high ownership, direct impact on retention. - Get out of the office and into the field — this role travels and the work is tangible. - Direct line to retention: the work you do determines whether customers stay. - Small, high-caliber team where the quality of your work is visible. - Fast growth and the chance to define what this function looks like as we scale. Compensation: $80,000–$100,000 base + bonus. Base compensation will be determined based on location, experience, skill set, and alignment with the role. Eligible for a performance bonus tied to onboarding and customer success KPIs.", "summaryDescription" : "Customer Success - Implementation & Enablement Manager at Tread. Skills: Customer implementation, Customer onboarding, Customer enablement, Content development. Coordinate onboarding motion. Own manual touchpoints", "createdAt" : "2026-06-16T01:59:32.747", "lastUpdated" : "2026-06-16T11:14:12.887", "ingestTimestamp" : "2026-06-16T01:59:32.747", "mongoId" : "6a30795df292fd229c031b8e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 100000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer implementation", "Customer onboarding", "Customer enablement", "Content development", "Solutions consulting", "Technical customer success", "Content creation", "Project management", "Multi-phase implementation projects", "Customer engagements", "Event coordination", "Competing priorities", "Construction materials logistics", "Aggregate", "Asphalt", "Concrete", "B2B SaaS" ], "skillCount" : 17, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305191f292fd229cf02458", "title" : "Cybersecurity Plans (Deputy Director)", "company" : "GovTech", "industry" : "Government", "salary" : { "min" : 180000.0, "max" : 270000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director in Government Cybersecurity in Singapore, adjusted for seniority and industry." }, "location" : "PPS Policy, Plans and Strategy Cluster", "locations" : [ "PPS Policy", "Plans and Strategy Cluster" ], "timestamp" : "2026-06-16T07:04:11.140", "fingerprint" : "7cf89c103dd3d749fba8ca496980eaa982e4b545abb89258fa22464708d9cdb6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4004304201?gh_jid=4004304201", "externalId" : "4004304201", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "experienceLevel" : "Director", "teamCollaboration" : "Cross-functional team environment", "domainKnowledge" : "Cybersecurity", "domainList" : [ "cybersecurity" ], "domainSpecificKnowledge" : [ "Cybersecurity" ], "communicationSkills" : "Distill into clear", "qualificationsBasic" : "Singapore Citizen only", "remoteFriendly" : false, "rawDescription" : "Job Description Summary The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an \"outside-in\" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications and facilitate collaboration with citizens and business to co-develop technologies. Join us as we support Singapore’s vision of building a Smart Nation – a nation of possibilities empowered through info-communications technology and related engineering. The Cybersecurity Group (CSG) is the cybersecurity arm of GovTech that is committed to creating a trusted digital Government for Singapore. You will be joining the Plans, Policy ability to grasp complex topics and distill into clear and easy-to-understand concepts; ability to develop creative solutions; ability to form logical, coherent reasoning Ability to work collaboratively in a cross-functional team environment Able to work independently and persevering attitude Singapore Citizen only", "summaryDescription" : "Cybersecurity Plans (Deputy Director) at GovTech", "postedDate" : "2026-06-15T23:19:09.252", "createdAt" : "2026-06-15T23:19:09.252", "lastUpdated" : "2026-06-16T07:04:11.140", "ingestTimestamp" : "2026-06-15T23:19:09.252", "mongoId" : "6a305191f292fd229cf02458", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Cybersecurity" ], "skillCount" : 1, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca53574d8ee00a09b52b7", "title" : "Assistant/Deputy Director, Digital Strategy and Plans", "company" : "GovTech", "industry" : "Government", "salary" : { "min" : 150000.0, "max" : 250000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for a Director-level position in Singapore's government sector, adjusted for the specific seniority and industry." }, "location" : "MOE HQ", "locations" : [ "MOE HQ" ], "timestamp" : "2026-06-15T08:44:09.595", "fingerprint" : "118b9e476cc76089870e863798018103dbc4969553629a8b556ecbd6b561fb1c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4003963201?gh_jid=4003963201", "externalId" : "4003963201", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "experienceLevel" : "Director", "professionalSkills" : [ "Strategy formulation", "Portfolio management", "Workforce transformation", "Funding reform", "Product strategy", "Roadmap development", "User stories", "Cross-functional collaboration", "Business outcomes", "Operating models", "Resourcing plans", "Business-technology ownership", "Actionable programmes", "Strategic value assessment", "Product-centric delivery", "User-centred delivery", "System rationalisation", "Product value assessment", "System health assessment", "Strategic fit assessment", "User impact assessment", "Resource requirements assessment", "Product team structures", "Reporting lines", "Delivery models", "Funding proposal evaluation", "Investment strategy", "Cost justifications", "Funding models", "Investment trade-offs", "Outcome-based funding", "Programme-based funding", "Shared platforms funding", "Cloud infrastructure funding", "Software licences funding", "Digital services funding", "Workforce composition", "Product capabilities", "Design capabilities", "Engineering capabilities", "User-centric problem spaces", "Functional expertise development", "Communities of practice", "Product Development Office", "Mission reporting lines", "Team accountabilities", "Role expectations" ], "hardSkillsList" : [ "Digital transformation", "Portfolio management", "Product strategy", "Agile delivery", "User research", "Product lifecycle management", "OKRs", "Value-cost assessment", "Outcome assessment" ], "hardSkills" : [ { "name" : "Digital transformation", "level" : "intermediate" }, { "name" : "Portfolio management", "level" : "intermediate" }, { "name" : "Product strategy", "level" : "intermediate" }, { "name" : "Agile delivery", "level" : "intermediate" }, { "name" : "User research", "level" : "intermediate" }, { "name" : "Product lifecycle management", "level" : "intermediate" }, { "name" : "OKRs", "level" : "intermediate" }, { "name" : "Value-cost assessment", "level" : "intermediate" }, { "name" : "Outcome assessment", "level" : "intermediate" } ], "majorSkills" : "Digital strategy, Product management, Portfolio management, Digital transformation", "majorSkillsList" : [ "Digital strategy", "Product management", "Portfolio management", "Digital transformation" ], "coreResponsibilities" : "Co-lead strategy development, Refine digital transformation strategies, Drive shared ownership, Establish co-ownership models, Define decision rights, Establish delivery accountability, Help define operating models, Support stewardship of digital portfolio, Identify system rationalisation opportunities, Reduce system duplication, Evolve systems into products, Assess product value, Assess system health, Assess strategic fit, Assess user impact, Assess resource requirements, Provide strategic input, Evaluate funding proposals, Assess user problems, Assess measurable outcomes, Assess strategic value, Assess delivery readiness, Review cost justifications, Review funding models, Review investment trade-offs, Support programme-based funding, Support workforce transformation, Reorganise resources, Maintain functional expertise development, Help define reporting lines, Define team accountabilities, Define role expectations", "teamCollaboration" : "Cross-functional collaboration; Product teams; Technology teams; Governance forums; Business and technology teams; Matrixed product teams", "projectManagementSkills" : [ "Agile delivery", "Product lifecycle management", "Roadmap development" ], "domainKnowledge" : "Smart Nation initiatives; Public sector digital transformation; Data Science; Artificial Intelligence; Application Development; Smart City Technology; Digital Infrastructure; Cybersecurity; Ministry Family Digitalisation Plan; Product-centric frameworks; Outcome-driven delivery; User-centred delivery", "domainList" : [ "smart-nation-initiatives", "public-sector-digital-transformation", "data-science", "artificial-intelligence", "application-development", "smart-city-technology", "digital-infrastructure", "cybersecurity", "ministry-family-digitalisation-plan", "product-centric-frameworks", "outcome-driven-delivery", "user-centred-delivery" ], "domainSpecificKnowledge" : [ "Smart Nation initiatives", "Public sector digital transformation", "Data Science", "Artificial Intelligence", "Application Development", "Smart City Technology", "Digital Infrastructure", "Cybersecurity", "Ministry Family Digitalisation Plan", "Product-centric frameworks", "Outcome-driven delivery", "User-centred delivery" ], "continuousLearning" : "Learning and development opportunities", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Data-driven decision making", "qualificationsBasic" : "8-12 years experience Assistant Director, 12-15 years experience Deputy Director, Digital strategy experience, Digital transformation experience, Portfolio management experience, Public sector technology experience, Consulting experience, Product strategy experience, Large-scale digital transformation, Technology planning experience, Operating model design experience, Product portfolio management experience", "qualificationsPreferred" : "Digital product management training, Agile delivery training, Portfolio management training, Business analysis training, Finance training, Public sector innovation training", "workSiteFlexibility" : "Flexible", "rawDescription" : "GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. Description The Assistant Director / Deputy Director, Digital Strategy plays a key role in driving MOE’s digital transformation agenda through strategy formulation, portfolio management, workforce transformation and funding reform. The role supports the development and implementation of MOE’s Ministry Family Digitalisation Plan (MFDP), ensuring that digital priorities are anchored on clear business outcomes, sustainable operating models, realistic resourcing plans and shared business-technology ownership. The incumbent will work across MOE HQ divisions, product teams, technology teams and governance forums to translate digital priorities into actionable programmes, assess strategic value and readiness, and strengthen the shift towards product-centric, outcome-driven and user-centred delivery. [What you will be working on] Digital Strategy and Transformation Co-lead the development and refinement of MOE’s digital transformation strategies. Drive stronger shared ownership between business and technology teams, including establishing clear co-ownership models, decision rights and delivery accountability for digital priorities. Help define sustainable operating models for digital products, including long-term team structures, governance, platform dependencies, funding needs and transition from pilot to scaled implementation. Product Portfolio Management and Strategic Planning Support the stewardship of MOE’s digital portfolio, identifying opportunities to rationalise systems, reduce duplication and evolve key systems into scalable, high-value products. Apply portfolio management disciplines to assess product value, system health, strategic fit, user impact and resource requirements across MOE’s digital initiatives. Provide strategic input into product team structures, reporting lines and delivery models to support autonomy, accountability and sustained product ownership. Funding Proposal Evaluation and Investment Strategy Evaluate ICT and digital funding proposals to assess whether they are clearly anchored on user problems, measurable outcomes, strategic value and delivery readiness. Review cost justifications, funding models and investment trade-offs to ensure proposals move beyond feature-based or line-item justification towards outcome-based funding. Support the development of programme-based funding approaches where appropriate, including consolidated funding for shared platforms, cloud infrastructure, software licences and common digital services. Workforce Transformation and Operating Model Development Support DXD’s workforce transformation towards a more product-centric organisation, including the shift in workforce composition towards product, design and engineering capabilities. Work with teams to reorganise resources around user-centric problem spaces and programmes, while maintaining functional expertise development through communities of practice and the Product Development Office. Help define clear mission reporting lines, team accountabilities and role expectations across matrixed product teams. [What we are looking for] Education Degree in Public Policy, Technology Management, Business, Engineering, Information Systems, or related fields. Certifications or training in digital product management, agile delivery, portfolio management, business analysis, finance or public sector innovation are advantageous. Professional Experience At least 8–12 years of relevant experience for Assistant Director, or 12–15 years for Deputy Director, in digital strategy, transformation, portfolio management, public sector technology, consulting or product strategy. Proven experience supporting or leading large-scale digital transformation, technology planning, operating model design or product portfolio management. Familiarity with product-centric frameworks such as OKRs, value-cost assessment, user research, agile delivery, product lifecycle management and outcome-based funding. Strong ability to translate complex technology, funding and organisational issues into clear strategic recommendations for senior stakeholders. Familiarity with government digital strategies, ICT governance, procurement and funding processes is preferred. What we offer you: GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.    Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.  We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.  Learn more about life inside GovTech at go.gov.sg/GovTechCareers. Stay connected with us on social media at go.gov.sg/ConnectWithGovTech", "summaryDescription" : "Assistant/Deputy Director, Digital Strategy and Plans at GovTech. Skills: Digital strategy, Product management, Portfolio management, Digital transformation. Co-lead strategy development. Refine digital transformation strategies", "postedDate" : "2026-06-14T09:08:19.781", "createdAt" : "2026-06-14T09:08:19.781", "lastUpdated" : "2026-06-15T08:44:09.595", "ingestTimestamp" : "2026-06-14T09:08:19.781", "mongoId" : "6a2ca53574d8ee00a09b52b7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Digital transformation", "Portfolio management", "Product strategy", "Agile delivery", "User research", "Product lifecycle management", "OKRs", "Value-cost assessment", "Outcome assessment", "Digital strategy", "Product management", "Strategy formulation", "Workforce transformation", "Funding reform", "Roadmap development", "User stories", "Cross-functional collaboration", "Business outcomes", "Operating models", "Resourcing plans", "Business-technology ownership", "Actionable programmes", "Strategic value assessment", "Product-centric delivery", "User-centred delivery", "System rationalisation", "Product value assessment", "System health assessment", "Strategic fit assessment", "User impact assessment", "Resource requirements assessment", "Product team structures", "Reporting lines", "Delivery models", "Funding proposal evaluation", "Investment strategy", "Cost justifications", "Funding models", "Investment trade-offs", "Outcome-based funding", "Programme-based funding", "Shared platforms funding", "Cloud infrastructure funding", "Software licences funding", "Digital services funding", "Workforce composition", "Product capabilities", "Design capabilities", "Engineering capabilities", "User-centric problem spaces", "Functional expertise development", "Communities of practice", "Product Development Office", "Mission reporting lines", "Team accountabilities", "Role expectations", "Smart Nation initiatives", "Public sector digital transformation", "Data Science", "Artificial Intelligence", "Application Development", "Smart City Technology", "Digital Infrastructure", "Cybersecurity", "Ministry Family Digitalisation Plan", "Product-centric frameworks", "Outcome-driven delivery" ], "skillCount" : 67, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c692c74d8ee00a09065aa", "title" : "Implementation Director", "company" : "Outpost", "industry" : "Technology", "salary" : { "min" : 150000.0, "max" : 200000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Seattle", "locations" : [ "Seattle" ], "certifications" : [ "PMP or comparable certification" ], "timestamp" : "2026-06-15T09:38:30.647", "fingerprint" : "2ee97843b2bca28ca91ff7837b20d34504c213b8d471f6bfe5b81c3ed68e5749", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/outpost/9105731f-e77c-4cb7-8d24-ffe82a8c161d/application", "externalId" : "9105731f-e77c-4cb7-8d24-ffe82a8c161d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "Low-voltage, Edge compute, Networking, Network architecture, Network readiness, Network details, Network/IT side, Point-to-point network hardware", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Install project management", "Install quality control", "Physical install PM", "Site deployment", "Procurement", "Inventory management", "Field-tech operations", "Systems integration", "Customer success", "Commissioning checklists", "Install handoff documents", "Site-specific runbooks", "SOW templates", "Site specs documentation", "Hardware configurations documentation", "Team scaling" ], "hardSkillsList" : [ "Scheduling workforce", "Sequencing trades", "Holding subcontractors", "Catching defects", "Civil requirements", "Hardware locations", "Go-live milestones", "Drive scheduling", "Hardware logistics", "Vendor coordination", "Client-facing communications", "Manage procurement", "Manage inventory", "Manage field-tech operations", "Manage network/IT", "Set standards", "Partner with operators", "Build playbook", "Build team", "Build bench", "Network testing", "Cable run testing", "Megger testing" ], "hardSkills" : [ { "name" : "Scheduling workforce", "level" : "intermediate" }, { "name" : "Sequencing trades", "level" : "intermediate" }, { "name" : "Holding subcontractors", "level" : "intermediate" }, { "name" : "Catching defects", "level" : "intermediate" }, { "name" : "Civil requirements", "level" : "intermediate" }, { "name" : "Hardware locations", "level" : "intermediate" }, { "name" : "Go-live milestones", "level" : "intermediate" }, { "name" : "Drive scheduling", "level" : "intermediate" }, { "name" : "Hardware logistics", "level" : "intermediate" }, { "name" : "Vendor coordination", "level" : "intermediate" }, { "name" : "Client-facing communications", "level" : "intermediate" }, { "name" : "Manage procurement", "level" : "intermediate" }, { "name" : "Manage inventory", "level" : "intermediate" }, { "name" : "Manage field-tech operations", "level" : "intermediate" }, { "name" : "Manage network/IT", "level" : "intermediate" }, { "name" : "Set standards", "level" : "intermediate" }, { "name" : "Partner with operators", "level" : "intermediate" }, { "name" : "Build playbook", "level" : "intermediate" }, { "name" : "Build team", "level" : "intermediate" }, { "name" : "Build bench", "level" : "intermediate" }, { "name" : "Network testing", "level" : "intermediate" }, { "name" : "Cable run testing", "level" : "intermediate" }, { "name" : "Megger testing", "level" : "intermediate" } ], "majorSkills" : "Site deployments, Install execution, Install quality, Playbook development, Team scaling", "majorSkillsList" : [ "Site deployments", "Install execution", "Install quality", "Playbook development", "Team scaling" ], "coreResponsibilities" : "Own site deployments end-to-end, Own physical install PM, Schedule installer/technician workforce, Sequence trades, Hold subcontractors to spec, Run install QC end-to-end, Catch wrong conduit, Catch unsecured cable run, Catch bad mount, Own deployment plan, Drive scheduling, Drive hardware logistics, Drive vendor coordination, Manage procurement, Manage inventory, Manage field-tech operations, Manage network/IT, Set implementation standards, Partner with internal operators, Build commissioning checklists, Build install handoff documents, Build site-specific runbooks, Build SOW templates, Document site specs, Document hardware configurations, Document network details, Hire implementation gaps, Build implementation bench, Deliver in-flight commitments, Take stock of open work, Refine operating model, Hire team members, Scale implementation playbook, Build implementation differentiator", "teamCollaboration" : "Cross-functional teams; Partner with IT/sysadmin; Partner with internal operators; Coordinate field technicians; Coordinate IT/network engineers; Coordinate third-party vendors; Coordinate client stakeholders; Work with product team; Work with internal operators; Systems Integration PM", "projectManagementSkills" : [ "Install project management", "Multi-site deployments", "Deployment plan", "Go-live milestones", "Project management platforms" ], "domainKnowledge" : "Freight logistics; Supply chain infrastructure; Truck terminals; Gate-guard technology; National truck yard footprint; AV/low-voltage; Access control; Surveillance/VMS; Edge compute; Industrial automation; IoT; Gate automation; Logistics yards; Trucking/fleet; Parking and mobility; Infrastructure environments", "domainList" : [ "freight-logistics", "supply-chain-infrastructure", "truck-terminals", "gate-guard-technology", "national-truck-yard-footprint", "av-low-voltage", "access-control", "surveillance-vms", "edge-compute", "industrial-automation", "iot", "gate-automation", "logistics-yards", "trucking-fleet", "parking-and-mobility", "infrastructure-environments" ], "domainSpecificKnowledge" : [ "Freight logistics", "Supply chain infrastructure", "Truck terminals", "Gate-guard technology", "National truck yard footprint", "AV/low-voltage", "Access control", "Surveillance/VMS", "Edge compute", "Industrial automation", "IoT", "Gate automation", "Logistics yards", "Trucking/fleet", "Parking and mobility", "Infrastructure environments" ], "toolProficiency" : [ "Smartsheet", "ClickUp", "Ubiquiti", "Hanwha", "Wisenet Wave", "Network Optix" ], "communicationSkills" : "Client-facing communications", "documentationSkills" : "Commissioning checklists; Install handoff documents; Site-specific runbooks; SOW templates; Site specs documentation; Hardware configurations documentation; Network details documentation", "innovationCreativity" : "Experimenting with AI", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Catching defects", "specialRequirements" : "30% travel", "outcomesObjectives" : "Deliver in-flight commitments; Install QC defect rate trending down; Systems Integration PM hired; Implementation playbook documented; Team scaled for volume; Deliver on timelines; No quality regressions; No schedule slippage", "qualificationsBasic" : "7+ years physical technology deployments, Site implementations experience, Field infrastructure rollouts experience, Install project management expertise, Install quality control expertise, Commercial-grade builds experience, Customer outcomes ownership, Multi-site deployments experience, Field technicians coordination, IT/network engineers coordination, Third-party vendors coordination, Client stakeholders coordination, Network architecture working knowledge, Bachelor's degree or equivalent experience", "qualificationsPreferred" : "3+ years senior implementation leadership, 3+ years deployment leadership, 3+ years product delivery leadership, Project management platforms proficiency, Read AutoCAD site drawings, Push back on AutoCAD drawings, Early-stage environments experience, High-growth environments experience, Logistics yards industry experience, Trucking/fleet industry experience, Parking and mobility industry experience, Access control industry experience, Comparable infrastructure environments experience, Remote-work experience, Systems integration deep expertise, Software-process delivery deep expertise, Network testing hands-on experience, Spot bad work experience, Point-to-point network hardware understanding, Gate automation equipment experience, W2 field technician workforce management, Third-party install network management, PMP or comparable certification, Hanwha experience, Wisenet Wave experience, Network Optix experience, ClickUp experience, Building operational teams, Hiring specialists, Experimenting with AI", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Us: Outpost is building the backbone of freight. We’re reinventing how supply chain infrastructure works in America with carrier agnostic truck terminals. As a vertically integrated real estate, operations, and technology company, we acquire and operate mission-critical real estate across the country to serve the largest logistics providers in the world. Backed by $1B from Greenpoint Partners, we’re scaling and building the most valuable logistics network in the country. We thrive on accountability, integrity, and a shared drive to raise the bar. If you’re excited to reshape the industry alongside a high-performance team with a championship mindset that executes relentlessly, welcome aboard. About the Role: Outpost is deploying gate-guard technology and standing up a national truck yard footprint in parallel. The implementation function is what gets every site — ours and our customers' — from signed contract or ground-break to running smoothly. You're joining a function that's already in motion: real hardware in the field, live client commitments, and a skilled team of field technicians and engineers in execution. What we're adding is a Director who owns the playbook and scales the function for what comes next. We're seeking a Director of Implementation to own site deployments end-to-end. You'll bring deep expertise in install project management (scheduling and coordinating the installer and technician workforce) and install quality control (identifying the wrong conduit, the unsecured cable run, or the mount that won't hold before the customer does). In your first 90 days you'll deliver against in-flight commitments, take stock of open work, and refine the operating model. From there, you'll hire, scale the playbook, and build implementation into a function customers see as a differentiator. This role is based in Seattle (Fremont) and reporting to the VP of Solutions Engineering. What You'll Own: Install execution & quality (your zone of mastery) - Own physical install PM for every site: schedule the installer/technician workforce, sequence trades, and hold subcontractors to spec. - Run install QC end-to-end — catch the wrong conduit, the unsecured cable run, or the bad mount before the customer ever does. Site deployment, contract to go-live - Own the deployment plan for every site: civil requirements, hardware locations, network readiness, and go-live milestones. - Drive scheduling, hardware logistics, vendor coordination, and client-facing project communications on time, every time. Procurement, field tech & IT (managed, not executed) - Manage procurement and inventory, field-tech operations, and the network/IT side of every deployment. - Set the standards, partner with internal operators, and step in before issues become customer problems. Software, integration & customer success (through the Integrations PM) - Hire and lead the Systems Integration PM who owns software, process integration, customer training, change management, and post-go-live success. - Stay close to the customer relationship and back them up when it matters. Playbook & team - Build commissioning checklists, install handoff documents, site-specific runbooks, and SOW templates. - Document site specs, hardware configurations, and network details for every deployment. - Hire the gaps and build the bench that lets Outpost deploy at 10x our current pace without breaking. Qualifications: - 7+ years leading physical technology deployments, site implementations, or field infrastructure rollouts (AV/low-voltage, access control, surveillance/VMS, networking, edge compute, or similar). - Hands-on expertise in install project management and install quality control on commercial-grade builds, with direct ownership of customer outcomes. - Track record managing concurrent multi-site deployments with live customer commitments — you ran the schedule, not a vendor. - Experience coordinating field technicians, IT/network engineers, third-party vendors, and client stakeholders simultaneously. - Working knowledge of network architecture sufficient to partner with IT/sysadmin teams. - Willingness to travel ~30% on average to client and Outpost sites across the U.S. - Bachelor's degree or equivalent practical experience. Preferred Qualifications: - 3+ years in a senior implementation, deployment, or product delivery leadership role. - Working proficiency with project management platforms (Smartsheet, ClickUp, or equivalent) and ability to read and push back on AutoCAD site drawings. - Experience operating in early-stage or high-growth environments where the playbook is built as you go. - Industry experience in logistics yards, trucking/fleet, parking and mobility, access control, or comparable infrastructure environments. - Prior remote-work experience and the discipline to run a function across time zones. - Deep expertise in systems integration and software-process delivery in addition to physical install. - Hands-on experience with network testing (Fluke certification of cable runs, megger testing) and the ability to spot bad work without sending it out for review. - Working understanding of point-to-point network hardware (Ubiquiti or equivalent). - Background in access control, surveillance/VMS, networking, AV, edge compute, industrial automation, IoT, and/or gate automation equipment. - Experience managing deployments through a W2 field technician workforce and/or third-party install network. - PMP or comparable formal PM certification. - Experience with Hanwha, Wisenet Wave/Network Optix, and/or ClickUp. - Track record of building operational teams that execute, hiring specialists better than you in their lane, and experimenting with AI to do more with less. What success looks like in 12 months: - In-flight site deployments delivered on or ahead of committed timelines. - Install QC defect rate trending down quarter over quarter, with clear visibility into root causes. - Systems Integration PM hired, onboarded, and operating with defined KPIs. - Implementation playbook documented and validated across multiple site types (Outpost yards and customer sites). - Team scaled to support next-year deployment volume without quality regressions or schedule slippage. Benefits: - Comprehensive benefits package including health, dental, and vision insurance - 401(k) retirement plan with company matching - 20 paid holidays - Unlimited PTO - Hybrid in-office and remote culture with flexible hours - Friday team lunches in the Seattle office - A seat at the table on a function you’ll own end-to-end - Base salary range: $150,000 – $200,000 annually, depending on experience and qualifications. Total compensation may include additional components; a complete compensation and benefits summary will be provided during the interview process. Outpost is an Equal Opportunity Employer and Prohibits Discrimination of Any Kind.", "summaryDescription" : "Implementation Director at Outpost. Skills: Site deployments, Install execution, Install quality, Playbook development, Team scaling. Own site deployments end-to-end. Own physical install PM", "createdAt" : "2026-06-14T06:34:24.073", "lastUpdated" : "2026-06-15T09:38:30.647", "ingestTimestamp" : "2026-06-14T06:34:24.073", "mongoId" : "6a2c692c74d8ee00a09065aa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 150000, "salaryAnnualMax" : 200000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Scheduling workforce", "Sequencing trades", "Holding subcontractors", "Catching defects", "Civil requirements", "Hardware locations", "Go-live milestones", "Drive scheduling", "Hardware logistics", "Vendor coordination", "Client-facing communications", "Manage procurement", "Manage inventory", "Manage field-tech operations", "Manage network/IT", "Set standards", "Partner with operators", "Build playbook", "Build team", "Build bench", "Network testing", "Cable run testing", "Megger testing", "Site deployments", "Install execution", "Install quality", "Playbook development", "Team scaling", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Install project management", "Install quality control", "Physical install PM", "Site deployment", "Procurement", "Inventory management", "Field-tech operations", "Systems integration", "Customer success", "Commissioning checklists", "Install handoff documents", "Site-specific runbooks", "SOW templates", "Site specs documentation", "Hardware configurations documentation", "Multi-site deployments", "Deployment plan", "Project management platforms", "Freight logistics", "Supply chain infrastructure", "Truck terminals", "Gate-guard technology", "National truck yard footprint", "AV/low-voltage", "Access control", "Surveillance/VMS", "Edge compute", "Industrial automation", "IoT", "Gate automation", "Logistics yards", "Trucking/fleet", "Parking and mobility", "Infrastructure environments", "PMP or comparable certification", "Smartsheet", "ClickUp", "Ubiquiti", "Hanwha", "Wisenet Wave", "Network Optix" ], "skillCount" : 75, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cdbb674d8ee00a0a5199c", "title" : "Deputy for Management", "company" : "Advanced Space", "industry" : "Technology", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director level roles in Aerospace in Westminster, United States, adjusted for company size and industry." }, "location" : "Westminster, Colorado, United States", "locations" : [ "Westminster", "Colorado", "United States" ], "certifications" : [ "PMP certification" ], "timestamp" : "2026-06-15T07:17:58.861", "fingerprint" : "27aada34ab629cd13fa52c5cb9797fc21df16ab8b84d0cb953375bdefec22c3a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/advancedspace/jobs/4283823009", "externalId" : "4283823009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Westminster", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.8366528,-105.0372046" } ], "locationText" : "Westminster, Colorado, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "MS Project, Jira", "professionalSkills" : [ "Budget management", "Organizational strategy", "Operational execution" ], "hardSkillsList" : [ "Program management principles", "Technical operations leadership" ], "hardSkills" : [ { "name" : "Program management principles", "level" : "intermediate" }, { "name" : "Technical operations leadership", "level" : "intermediate" } ], "majorSkills" : "Project management, Resource planning, Process development", "majorSkillsList" : [ "Project management", "Resource planning", "Process development" ], "coreResponsibilities" : "Oversee project integration, Oversee project execution, Oversee project closeout, Develop enterprise processes, Develop project tools, Develop resource planning, Develop cost-effective processes, Develop efficient processes, Serve as liaison, Support recruiting, Support retention, Support training, Support succession planning, Drive improvements in workflows, Drive improvements in systems integration, Drive improvements in project management processes, Streamline cross-functional coordination, Monitor portfolio-level project health, Establish key metrics, Maintain key metrics, Escalate risks, Lead development of EVM, Lead continuous improvement of EVM, Build resource management framework, Maintain resource management framework, Act as direct supervisor, Act as lead for technical area leads, Ensure consistent application of standards, Remove organizational barriers, Foster engineering culture", "teamCollaboration" : "Cross-functional teams; Engineering organization; Business development", "projectManagementSkills" : [ "Earned Value Management", "Resource management", "Schedule management", "Cost management", "Technical performance" ], "domainKnowledge" : "Aerospace engineering; Mission operations; Space exploration; Space development; Space settlement; Cislunar; Martian", "domainList" : [ "aerospace-engineering", "mission-operations", "space-exploration", "space-development", "space-settlement", "cislunar", "martian" ], "domainSpecificKnowledge" : [ "Aerospace engineering", "Mission operations", "Space exploration", "Space development", "Space settlement", "Cislunar", "Martian" ], "toolProficiency" : [ "MS Project", "Jira" ], "communicationSkills" : "Interpersonal skills", "problemSolvingSkills" : "Develop solutions", "specialRequirements" : "U. S. citizens only, Work in Westminster office, 5 days/week, Core business hours", "qualificationsBasic" : "10+ years aerospace experience, Leadership experience, B.S. in Project Management or related degree, Authorized to work in U.S", "qualificationsPreferred" : "Masters Degree Preferred, PMP certification is desired, Top Secret Security Clearance preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Deputy for Management The team at Advanced Space is leading humanity back to the Moon and pioneering innovative solutions in the space industry. Based in Westminster, Colorado, this team is looking to add a highly motivated and passionate Deputy for Management with 10+ years of aerospace experience including leadership. You would be responsible for overseeing the integration, execution, and closeout of projects from proposal development to project completion. This role ensures that the mission priorities are resourced and executed effectively. Advanced Space is a rapidly growing, privately held business that operates with core values that reinforce we are customer-obsessed and mission-focused, when we see it, we solve it, we are one team, motivated by our vision, and we bring technical excellence and inexhaustible curiosity. This role will be based in Westminster, Colorado and an ideal candidate for this role will love not just the responsibilities, but will also have a passion for the exploration, development, and settlement of space. We invite you to join our dynamic team and contribute to the success of the team at Advanced Space. This position is open to U. S. citizens only (U. S. citizens, or lawful permanent residents), as required by applicable laws and regulations. We do not provide visa sponsorship or support work authorization for this role. Candidates must be authorized to work in the U. S. without the need for current or future sponsorship. Responsibilities: Supports project managers by developing enterprise processes, tools, and resource planning needed for the successful execution of projects Develops cost-effective and efficient processes across the engineering organization to optimize project and resource planning, reporting, and forecasting. Serves as the primary liaison between the engineering function and business development, ensuring proposals are staffed, scoped, and scheduled to reflect realistic technical execution plans. Supports recruiting, retention, training, and succession planning Drives improvements in engineering workflows, systems integration and project management processes, and streamlines cross-functional coordination between business development and engineering. Monitors portfolio-level project health by establishing and maintaining key metrics for schedule, cost, and technical performance across active programs, and escalating risks to the Director of Engineering as appropriate. Leads the development and continuous improvement of the Engineering organization’s Earned Value Management (EVM) or comparable project performance reporting practices. Builds and maintains a resource management framework that enables the engineering function to balance current program execution with pipeline demand, identifying shortfalls or surpluses ahead of decision points. Acts as the direct supervisor and lead for the engineering technical area leads, ensuring consistent application of engineering standards, removing organizational barriers to execution, while fostering a high-performing engineering culture aligned with Advanced Space’s core values and mission priorities. Requirements: B. S. in Project Management or related degree or related Masters Degree Preferred. 10+ years of relevant experience – combination of aerospace and leadership Extensive experience in aerospace engineering, mission operations, project/program management, or technical operations leadership Demonstrated ability to lead cross-functional teams in complex and dynamic environments Strong skills in budget management, organizational strategy, and operational execution Demonstrates technical expertise and understanding of program management principles, concepts, and best practices; PMP certification is desired. Excellent communication and interpersonal skills to enable transparent and effective communication across company departments Proficient knowledge and experience in creating Integrated Master Schedules (IMS) for all program phases of the business cycle from proposals to program executions using tools like MS Project and Jira. Demonstrated ability to work successfully with demanding customers, difficult schedules, and technically challenging projects. Must be able to develop solutions to problems that require coordination of multiple diverse inputs from stakeholders across program requirements. Eligibility Requirements: This is an IMMEDIATE hiring need. Ability to work in the Westminster, CO office 5 days/week during core business hours. Applicants must be a US Citizen Top Secret Security Clearance preferred Compensation and benefits: Base salary range - $150,000 - $190,000 based on role and employee experience. Signing bonus. Quarterly Performance bonuses. Company provided health insurance and 401K (401k is based upon eligibility) Flexible time off policy Fully stocked breakroom with free snacks, drinks, and grab-and-go options Relocation Assistance. About the company: Advanced Space exists to enable the sustainable exploration, development, and settlement of space through software and services that leverage unique subject matter expertise. The company is actively supporting mission and cutting-edge capabilities spanning commercial, civil, and national security customers. Our core business is focused on three areas: (1) mission enabling services, (2) technology solutions and (3) mission solutions. Through its mission enabling services, Advanced Space provides mission and flight optimization, mission design, mission systems engineering. With its technology solutions Advanced Space provides its customers with trusted AI/ML/autonomy expertise, flight-demonstrated applications, and analysis at scale. Advanced Space offers Mission Solutions with unique turn-key missions, data and capabilities purchases and demonstrated cislunar and Martian success. Advanced Space is mission focused as the owner and operator of CAPSTONE™ for NASA and Prime contractor for Oracle for AFRL. These competencies are leveraged by a dynamic, flexible, and agile team with cross domain knowledge. We have a small but growing team that works collaboratively across projects. We provide flexibility, and an opportunity for passionate employees to contribute directly to meaningful projects. Trusted to take on the challenge, the team at Advanced Space is Delivering Innovation to Orbit™ to the Moon, Mars, and beyond. Advanced Space, LLC is an equal opportunity employer. Advanced Space, LLC recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.", "summaryDescription" : "Deputy for Management at Advanced Space. Skills: Project management, Resource planning, Process development. Oversee project integration. Oversee project execution", "postedDate" : "2026-06-13T22:22:48.123", "createdAt" : "2026-06-13T22:22:48.123", "lastUpdated" : "2026-06-15T07:17:58.861", "ingestTimestamp" : "2026-06-13T22:22:48.123", "mongoId" : "6a2cdbb674d8ee00a0a5199c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Program management principles", "Technical operations leadership", "Project management", "Resource planning", "Process development", "Budget management", "Organizational strategy", "Operational execution", "Earned Value Management", "Resource management", "Schedule management", "Cost management", "Technical performance", "Aerospace engineering", "Mission operations", "Space exploration", "Space development", "Space settlement", "Cislunar", "Martian", "PMP certification", "MS Project", "Jira" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Aerospace", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7c1974d8ee00a094c3ed", "title" : "Deputy Director, Broadband", "company" : "Arizona Commerce Authority", "industry" : "Government", "salary" : { "min" : 110000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Phoenix, Arizona, United States", "locations" : [ "Phoenix", "Arizona", "United States" ], "timestamp" : "2026-06-15T09:30:46.133", "fingerprint" : "96b0596676567037398b09ff1dc496477af8b309197f513b0d87e53d4d954db1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/arizonacommerceauthority/jobs/5249695008", "externalId" : "5249695008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Phoenix", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4484367,-112.0741410" } ], "locationText" : "Phoenix, Arizona, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "MS Office, Web-based technologies", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Project management", "People leadership", "Strategic planning", "Network management", "Customer service", "Community engagement", "Financial management", "Compliance" ], "hardSkillsList" : [ "Geospatial data evaluation", "Mapping data evaluation" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "Geospatial data evaluation", "level" : "intermediate" }, { "name" : "Mapping data evaluation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Broadband infrastructure deployment, Grant management, Stakeholder relations, Team management", "majorSkillsList" : [ "Broadband infrastructure deployment", "Grant management", "Stakeholder relations", "Team management" ], "coreResponsibilities" : "Oversee project management activities, Manage broadband initiatives, Manage employees, Manage vendors, Develop relationships stakeholders, Maintain relationships stakeholders, Drive execution plans, Ensure efficient investment funds, Ensure effective investment funds, Support grant management, Track measurable outcomes, Report measurable outcomes, Evaluate geospatial data, Evaluate mapping data, Oversee state respond requests, Align strategic planning, Align financial management, Ensure compliance rules, Ensure compliance guidelines, Ensure compliance regulations, Adopt standards, Adopt specifications, Adopt best practices", "teamCollaboration" : "Cross-functional teams; Diverse stakeholders; Government agencies; Community organizations; Private sector", "projectManagementSkills" : [ "Project management", "Strategic planning", "Network management", "Program management" ], "domainKnowledge" : "Broadband infrastructure; Telecommunications policy; Federal grants; NTIA regulations; FCC regulations; USDA regulations; Public funds management", "domainList" : [ "broadband-infrastructure", "telecommunications-policy", "federal-grants", "ntia-regulations", "fcc-regulations", "usda-regulations", "public-funds-management" ], "domainSpecificKnowledge" : [ "Broadband infrastructure", "Telecommunications policy", "Federal grants", "NTIA regulations", "FCC regulations", "USDA regulations", "Public funds management" ], "toolProficiency" : [ "MS Office", "Salesforce" ], "communicationSkills" : "Executive reporting; Presentations", "documentationSkills" : "Reporting requirements", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Accelerate broadband deployment; Ensure compliant use funds; Ensure strategic use funds", "qualificationsBasic" : "Seven years progressive project management, Seven years people-leadership experience, Proven ability inspire team, Proven ability motivate team, Proven ability manage team, Experience government programs, Experience telecommunication policy, Experience managing multi-disciplinary planning, Demonstrated success leading complex teams, Demonstrated success managing complex teams, Achieve high levels production, Meet tight deadlines, Deliver compliant quality work, Excellent written communications skills, Excellent oral communications skills, Articulate complex situations, Build meaningful relationships stakeholders, Manage large-scale programming concept, Manage large-scale programming fruition, Proficiency MS Office suite, Proficiency web-based technologies", "qualificationsPreferred" : "Broad understanding telecommunications industry, Familiarity federal grants programs, Familiarity NTIA regulations, Familiarity FCC regulations, Familiarity USDA regulations, Project management complex multi-party, Program management public funds, Expert problem-solving capabilities, Ability learn quickly, Apply knowledge unique circumstances, Experience dynamic business environments, Ability roll-up sleeves, Dig into details, Knowledge CRM software, Experience Salesforce, Language proficiency other English", "rawDescription" : "The Arizona Commerce Authority (ACA) is the state's leading economic development organization with a streamlined mission to grow and strengthen Arizona’s economy. The ACA uses a three-pronged approach to advance the overall economy: recruit, grow, create – recruit out-of-state companies to expand their operations in Arizona; work with existing companies to grow their business in Arizona and beyond; and partner with entrepreneurs and companies large and small to create new jobs and businesses in targeted industries. ABOUT THE ROLE: The ACA’s Broadband Office facilitates critical infrastructure for economic growth and manages a large portfolio of broadband initiatives, planning efforts, and grant management throughout the state of Arizona. The Deputy Director, Broadband reports to the State Broadband Director and supports the development and delivery of the state’s broadband mission of accelerating the deployment of broadband infrastructure to every home and business in the state. The position supports statewide broadband operations by overseeing key business functions and daily activities, managing staff and diverse stakeholders, leading major initiatives, ensuring strategic and compliant use of funds, and contributing to data‑driven planning and executive reporting. PRIMARY RESPONSIBILITIES: Oversight of all project management activities for broadband operations, from strategic planning and network management to customer service and community engagement. Manage complex broadband initiatives in partnership with the State Broadband Director, ACA executive leadership, the Governor’s Office, local governments, and private sector stakeholders. Manage a team of employees and vendors, fostering a collaborative and high-performing work environment. Develop and maintain strong relationships with key stakeholders, including other government agencies, community organizations, and partners. Serve as a key driver in the execution of plans to ensure the efficient and effective investment of federal stimulus and infrastructure funds in conjunction with state and local funds. Support grant management including all reporting requirements and deadlines. Ensure the department tracks and reports measurable outcomes for ACA broadband initiatives. Evaluate geospatial and mapping data to support planning and investment decision making. Partner with accounting and budget teams to oversee state allocations; respond to requests and inquiries; align strategic planning with financial management. Ensure compliance with federal, state, local, and contractual rules, guidelines and regulations. Adopt standards, specifications, and best practices to ensure compliance. COMPETENCY, EDUCATIONAL or an equivalent combination of education and experience. Minimum seven (7) years of progressive project management and people-leadership experience with a proven ability to inspire, motivate, and manage a team effectively; ideal experiences will include responsibility for government programs and/or telecommunication policy. Experience in managing a multi-disciplinary planning process. Demonstrated success leading and managing complex cross-functional teams to achieve high levels of production, meet tight deadlines, and delivering compliant, quality work products. Excellent written and oral communications skills to make concise presentations before private groups, including the ability to effectively articulate complex situations to colleagues and clients with varying degrees of technical knowledge. Proven track record of building meaningful relationships across a diverse group of stakeholders and the ability to manage large-scale programming from concept through fruition. Proficiency with MS Office suite and web-based technologies. Base compensation for this position is between 110K - 125K, depending on experience. HIGHLY PREFERRED SKILLS, ABILITIES & QUALIFICATIONS: Broad understanding of the competitive and technical issues affecting the telecommunications industry. Familiarity with federal grants and programs, including National Telecommunications and Information Administration, Federal Communications Commission, and United States Department of Agriculture regulations and funding. Demonstrated project management of complex, multi-party projects, including program management and public funds. Expert problem-solving capabilities and ability to learn quickly and apply knowledge to unique circumstances. Experience with dynamic business environments including ability to roll-up sleeves and dig into the details of the work. Knowledge and experience with CRM software such as Salesforce. Language proficiency other than English.", "summaryDescription" : "Deputy Director, Broadband at Arizona Commerce Authority. Skills: Broadband infrastructure deployment, Grant management, Stakeholder relations, Team management. Oversee project management activities. Manage broadband initiatives", "postedDate" : "2026-06-14T08:32:17.000", "createdAt" : "2026-06-14T08:32:17.000", "lastUpdated" : "2026-06-15T09:30:46.133", "ingestTimestamp" : "2026-06-14T08:32:17.000", "mongoId" : "6a2c7c1974d8ee00a094c3ed", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 110000, "salaryAnnualMax" : 125000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Geospatial data evaluation", "Mapping data evaluation", "Leadership", "Critical thinking", "Broadband infrastructure deployment", "Grant management", "Stakeholder relations", "Team management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Project management", "People leadership", "Strategic planning", "Network management", "Customer service", "Community engagement", "Financial management", "Compliance", "Program management", "Broadband infrastructure", "Telecommunications policy", "Federal grants", "NTIA regulations", "FCC regulations", "USDA regulations", "Public funds management", "MS Office", "Salesforce" ], "skillCount" : 32, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3087bef292fd229c08c397", "title" : "Director, Customer Success", "company" : "Global Relay", "industry" : "FinTech", "salary" : { "min" : 170000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T12:04:08.572", "fingerprint" : "11591fa6e31f10217c380a246097f4449c4cfa62ede98cb56e13c9730af7b765", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.globalrelay.com/careers/jobs?gh_jid=6030775004", "externalId" : "6030775004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Customer engagement strategies", "Cross-functional leadership", "Contract negotiations" ], "hardSkillsList" : [ "Customer retention", "Customer adoption", "Customer expansion" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Customer retention", "level" : "intermediate" }, { "name" : "Customer adoption", "level" : "intermediate" }, { "name" : "Customer expansion", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Customer Success Management, Team leadership, Enterprise customer relations", "majorSkillsList" : [ "Customer Success Management", "Team leadership", "Enterprise customer relations" ], "coreResponsibilities" : "Lead customer success team, Build customer success team, Train customer success team, Achieve management-set goals, Drive customer solutions, Strengthen customer relationships, Drive customer growth, Focus on proactive engagement, Serve as customer champion, Serve as change leader, Develop customer success strategy, Build best practices, Drive adoption, Drive retention, Drive expansion, Engage with executive stakeholders, Engage with customers, Act as escalation point, Advise on complex cases, Attend client calls, Develop rapport with stakeholders, Promote service improvements, Prioritize feature enhancements, Report on KPIs, Own commercial strategy, Facilitate contract negotiations, Facilitate renewal processes", "teamCollaboration" : "Cross-functional teams; Internal stakeholders", "domainKnowledge" : "FinTech; RegTech; Finance industry; Regulated companies", "domainList" : [ "fintech", "regtech", "finance-industry", "regulated-companies" ], "domainSpecificKnowledge" : [ "FinTech", "RegTech", "Finance industry", "Regulated companies" ], "communicationSkills" : "Executive presentations; Client calls", "problemSolvingSkills" : "Complex problem solving", "outcomesObjectives" : "Achieve customer goals; Achieve customer objectives", "qualificationsBasic" : "10 years SaaS Customer Success, 8 years management experience, Complex contractual negotiations, Manage multiple projects", "qualificationsPreferred" : "Compliance industry knowledge, Finance industry knowledge, Management consulting experience", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of Customer Success Managers in a high-growth enterprise environment. You will be responsible for ensuring the Customer Success Team reaches management-set goals and work cross-functionally with Global Relay teams to drive customer solutions. In this role, you will manage a team that strengthens Global Relay's relationships with enterprise and mid-market customers, drives growth, and focuses on proactive customer engagement strategies. You will serve as a customer champion and change leader, demonstrating excellent communication skills while fostering a collaborative spirit at our flagship office in midtown Manhattan. Your responsibilities: Recruit, lead and inspire a high-performance team to achieve customer goals and objectives Own and drive customer success strategy for engaging with the world's top finance and regulated companies Develop and drive strategic best practices for customer success and engagement Build strategies to drive adoption, retention, and expansion with our largest customers Work with executive stakeholders on both customer and internal sides; demonstrate cross-functional leadership Actively engage with customers throughout the relationship lifecycle Act as a point of escalation for customers and internal stakeholders with complex problem solving, advise on complex cases, and attend client calls Develop strong rapport with Global Relay internal stakeholders to promote service improvements and prioritize new feature enhancements based on customer needs Report on and own KPIs for strategic and enterprise customers Own commercial strategy for Enterprise portfolio; facilitate complex contract negotiations and renewal processes About you: Minimum 10 years of experience in SaaS Customer Success and/or customer-facing roles 8+ years of management experience for mid-to-large size teams Experience in complex contractual negotiations with solid understanding of customer expansion Strong leader and motivator with a track record of exceptional performance Goal-oriented self-starter demonstrating strong organization, attention to detail, creativity, resourcefulness, and leadership Strong ability to manage multiple cross-functional projects involving customers, processes, and systems simultaneously Professional business manner with the ability to establish relationships with executive stakeholders Outstanding communication and organizational skills with strong attention to detail Excellent listening and interpersonal skills Highly motivated and energetic, with strong analytical and problem-solving skills Strong work ethic with ability to multi-task and prioritize in a fast-paced environment Compliance/finance industry knowledge or management consulting experience a plus Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range $170,000—$250,000 USD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.", "summaryDescription" : "Director, Customer Success at Global Relay. Skills: Customer Success Management, Team leadership, Enterprise customer relations. Lead customer success team. Build customer success team", "postedDate" : "2026-06-16T01:20:53.308", "createdAt" : "2026-06-16T01:20:53.308", "lastUpdated" : "2026-06-16T12:04:08.572", "ingestTimestamp" : "2026-06-16T01:20:53.308", "mongoId" : "6a3087bef292fd229c08c397", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 170000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Customer retention", "Customer adoption", "Customer expansion", "Leadership", "Mentoring", "Customer Success Management", "Team leadership", "Enterprise customer relations", "Customer engagement strategies", "Cross-functional leadership", "Contract negotiations", "FinTech", "RegTech", "Finance industry", "Regulated companies" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2ca53574d8ee00a09b5335", "title" : "Product Operations Deputy Director, Product Management Practice", "company" : "GovTech", "industry" : "Government", "salary" : { "min" : 185000.0, "max" : 275000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director in Singapore, adjusted for the Government industry and a large company size." }, "location" : "GTO Government Technology Office", "locations" : [ "GTO Government Technology Office" ], "timestamp" : "2026-06-15T04:57:19.563", "fingerprint" : "819deea55d17488ea1b46d73a3491cb44293279846707549de356ad4391d5763", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4002012201?gh_jid=4002012201", "externalId" : "4002012201", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Singapore", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Singapore", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "Data Science, Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, Cybersecurity, Agile methodologies, Product workflows", "professionalSkills" : [ "Product strategy", "Roadmap development", "User stories", "Data analysis", "Insight generation", "Operational governance", "Talent development", "Launch coordination", "Risk management", "Quality assurance", "Cross-functional alignment", "Process standardization", "Workforce uplift", "Capability transformation", "Citizen needs", "Data-driven decisions", "Impactful solutions", "Service design" ], "hardSkillsList" : [ "Metrics framework design", "Analytics platforms", "Product metrics" ], "softSkillsList" : [ "Leadership", "Mentorship" ], "hardSkills" : [ { "name" : "Metrics framework design", "level" : "intermediate" }, { "name" : "Analytics platforms", "level" : "intermediate" }, { "name" : "Product metrics", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentorship" } ], "majorSkills" : "Product operations, Digital transformation, Strategic operations, Product management", "majorSkillsList" : [ "Product operations", "Digital transformation", "Strategic operations", "Product management" ], "coreResponsibilities" : "Lead operational excellence, Drive organizational transformation, Provide leadership, Establish standardized processes, Champion cultural shift, Implement operational standards, Improve product delivery speed, Improve product delivery quality, Drive scalable product operations, Transform data into insights, Build data infrastructure, Build analytics platforms, Provide access to metrics, Provide access to insights, Strengthen data flows, Share insights, Lead adoption of tools, Lead adoption of automation, Lead adoption of documentation, Eliminate manual coordination, Establish metrics framework, Make insights actionable, Enable delivery, Establish governance frameworks, Enable product teams, Support standardization of workflows, Coordinate initiatives, Improve delivery quality, Reduce operational risk, Drive cross-team alignment, Implement risk mitigation, Implement quality assurance, Mentor teams, Build product ops capability, Cultivate product operations community, Guide specialists, Support cross-functional squads, Define career pathways, Define competency frameworks, Define certification programs, Master product launch excellence, Orchestrate launch coordination, Ensure seamless delivery, Lead launch readiness, Define scope, Define success metrics, Define launch plans, Align stakeholders, Manage launch risk frameworks, Manage live risk registers, Manage pre-launch assessments, Manage mitigation strategies, Orchestrate cross-functional execution, Track milestones, Coordinate educator communication, Conduct post-launch retrospectives, Implement improvement cycles, Capture lessons learned, Drive iterative enhancement, Champion voice of customer, Establish feedback loops", "teamCollaboration" : "Cross-functional environments; Cross-functional squads; Cross-functional coordination; Cross-functional launch execution", "projectManagementSkills" : [ "Product management", "Roadmap planning", "Launch plans" ], "domainKnowledge" : "Public sector digital transformation; Citizen-centric service design; Singapore Smart Nation initiatives; Government technology standards; Government digital services; Citizen-facing platforms", "domainList" : [ "public-sector-digital-transformation", "citizen-centric-service-design", "singapore-smart-nation-initiatives", "government-technology-standards", "government-digital-services", "citizen-facing-platforms" ], "domainSpecificKnowledge" : [ "Public sector digital transformation", "Citizen-centric service design", "Singapore Smart Nation initiatives", "Government technology standards", "Government digital services", "Citizen-facing platforms" ], "documentationSkills" : "Documentation practices", "continuousLearning" : "Learning and development opportunities", "problemSolvingSkills" : "Data-driven decision making", "qualificationsBasic" : "Minimum 10 years experience, Bachelor's degree", "qualificationsPreferred" : "Master's degree preferred", "rawDescription" : "GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. About the Product Management Practice The Product Management Practice (PMP) is GovTech's centre of excellence for product management capabilities. We determine GovTech's overall product direction to solve national priority problems and serve as the Government's thought leader in product management practices. As we accelerate our mission to transform government digital services, we are embarking on an ambitious initiative to convert officers into skilled Product Managers and Product Operations professionals over the next two years. This large-scale capability transformation will fundamentally shift how government builds and delivers digital products putting citizen needs first, making data-driven decisions, and delivering impactful solutions at scale. Key Responsibilities: 1. Lead Operational Excellence and Workforce Uplift Strategic Framework: Drive organizational transformation from current operations to product operations practices Provide leadership in dynamic, cross-functional environments across the Ministry’s digital product landscape, establishing standardized processes that scale across teams Champion cultural shift from BAU operations to product operations practices, implementing the 5 core pillars of product operations excellence Define and implement operational standards and best practices that improve product delivery speed and quality 2. Drive Scalable, Insight-Led Product Operations Strategic Framework: Transform raw data into actionable insights that fuel better product decisions Build comprehensive data infrastructure and analytics platforms that provide centralized access to product metrics and user insights Strengthen data flows and insight sharing between support teams and product teams through automated dashboards and reporting systems Lead adoption of scalable tools, automation, and documentation practices that eliminate manual coordination overhead Establish trusted metrics framework that makes insights actionable 3. Enable Delivery Through Operational Governance Strategic Framework: Establish lightweight frameworks that enable clarity and accountability without stifling team autonomy Establish and evolve consistent, lightweight governance frameworks that enable product teams to operate with greater clarity and accountability Support standardization of common workflows, including product onboarding, incident handling, release processes, and cross-functional coordination Coordinate initiatives that improve delivery quality, reduce operational risk, and drive seamless cross-team alignment Implement risk mitigation strategies and quality assurance frameworks across the product lifecycle 4. Mentor Teams and Build Product Ops Capability Strategic Framework: Cultivate high-performing product operations community through strategic talent development Guide and support product operations specialists and cross-functional squads through comprehensive mentorship programs Cultivate a high-performing, collaborative product operations community Define career pathways, competency frameworks, and certification programs from Associate to Director Product Operations levels 5. Master Product Launch Excellence Strategic Framework: Orchestrate end-to-end launch coordination that ensures seamless delivery of educator productivity tools Lead comprehensive launch readiness for digital products & tools, including scope definition, success metrics, detailed launch plans, and stakeholder alignment Establish and manage launch risk frameworks with live risk registers, pre-launch readiness assessments, and mitigation strategies Orchestrate cross-functional launch execution with centralized milestone tracking, educator communication coordination, and post-launch retrospectives Implement continuous improvement cycles that capture lessons learned and drive iterative enhancement 6. Champion Voice of Customer (VoC) & Continuous Feedback Loops Strategic Framework: Establish systematic capture and analysis of educator insights to drive evidence-based product development Architect comprehensive Voice of Customer program leveraging multiple data collection channels Design a centralized customer intelligence ecosystem that consolidates feedback data into automated dashboards and actionable insights for product squads Implement closed-loop feedback processes that track issue resolution effectiveness and measure impact on educator satisfaction Establish systematic educator research programs that capture authentic classroom needs and productivity barriers 7. Product Operations Practice Excellence Strategic Framework: Pioneer center of excellence for government product operations that can be scaled across agencies Design and deploy centralized Product Operations Excellence Hub within GovTech's Product Practice, creating a unified knowledge repository and automation toolkit Partner with Product Practice leadership to co-create comprehensive career development pathways and competency frameworks aligned with GovTech's ABC values Serve as strategic advocate for product operations excellence, driving organizational culture transformation through executive engagement and value demonstration [What we are looking for] Strategic Product Operations Leadership: Proven ability to establish and scale product operations functions that drive measurable business outcomes in complex organizational environments Data-Driven Excellence: Advanced fluency in product analytics, metrics framework design, and insight generation that enables evidence-based decision making Systems Thinking & Innovation: Demonstrated capability to navigate ambiguity, design scalable solutions, and drive organizational transformation with deep user empathy Cross-Functional Influence: Exceptional ability to align diverse stakeholders—including product, engineering, policy, and educational teams—around shared outcomes and strategic objectives Cultural Transformation Leadership: Passionate about building high-performing, collaborative communities and driving workforce capability uplift in dynamic environments Government Technology Fluency: Deep understanding of public sector digital transformation, citizen-centric service design, and Singapore's Smart Nation initiatives Qualification Requirements Education: Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or related fields Master's degree preferred in Business Administration (MBA), Information Systems, Engineering Management, or related discipline combining strategic leadership and operational excellence Experience: Minimum 10 years of experience in product operations, digital transformation, or strategic operations roles Proven track record leading operational teams, communities of practice, or large-scale digital initiatives Experience building operational capability in complex, multi-stakeholder environments Background in technology, government digital services, or citizen-facing platforms preferred Technical Competencies: Advanced understanding of agile methodologies, modern delivery toolchains, and scalable product workflows Expertise in data-driven operations, analytics platforms, and product metrics framework design Familiarity with government technology standards, compliance requirements, and citizen service design principles Strategic Capabilities: Demonstrated success in organizational culture transformation and change management Proven ability to design and implement scalable processes and governance frameworks Experience with vendor management, strategic partnerships, and ecosystem development GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. Learn more about life inside GovTech at go.gov.sg/GovTechCareers", "summaryDescription" : "Product Operations Deputy Director, Product Management Practice at GovTech. Skills: Product operations, Digital transformation, Strategic operations, Product management. Lead operational excellence. Drive organizational transformation", "postedDate" : "2026-06-14T03:40:49.298", "createdAt" : "2026-06-14T03:40:49.298", "lastUpdated" : "2026-06-15T04:57:19.563", "ingestTimestamp" : "2026-06-14T03:40:49.298", "mongoId" : "6a2ca53574d8ee00a09b5335", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Metrics framework design", "Analytics platforms", "Product metrics", "Leadership", "Mentorship", "Product operations", "Digital transformation", "Strategic operations", "Product management", "Product strategy", "Roadmap development", "User stories", "Data analysis", "Insight generation", "Operational governance", "Talent development", "Launch coordination", "Risk management", "Quality assurance", "Cross-functional alignment", "Process standardization", "Workforce uplift", "Capability transformation", "Citizen needs", "Data-driven decisions", "Impactful solutions", "Service design", "Roadmap planning", "Launch 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"NDTC National Devt & Transport Cluster" ], "timestamp" : "2026-06-15T06:34:40.768", "fingerprint" : "c00ea47d9a4a30773ac666c36ac03fad544b255085fb474b3c401a468ec7d5f9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4003215201?gh_jid=4003215201", "externalId" : "4003215201", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Singapore", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Singapore", "experienceLevel" : "Director", "technicalSkills" : "Data Science, Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, Cybersecurity, DevOps, SRE", "professionalSkills" : [ "Product engineering", "Technical direction", "Outcome-focused delivery", "Platform-aligned decisions", "System coherence", "Reuse promotion", "Complexity avoidance", "Engineering capability", "Problem definitions", "Measurable outcomes", "Evidence-based decisions", "Technical leadership", "Implementation trade-offs", "Product delivery mindset", "Architecture investment", "Reliability investment", "Interoperability investment", "Cross-practice collaboration", "Sound judgment", "Ecosystem thinking" ], "hardSkillsList" : [ "System design", "Scalability", "Security", "DevOps practices", "SRE practices", "Cost-effectiveness", "System sustainability", "Performance management" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "System design", "level" : "intermediate" }, { "name" : "Scalability", "level" : "intermediate" }, { "name" : "Security", "level" : "intermediate" }, { "name" : "DevOps practices", "level" : "intermediate" }, { "name" : "SRE practices", "level" : "intermediate" }, { "name" : "Cost-effectiveness", "level" : "intermediate" }, { "name" : "System sustainability", "level" : "intermediate" }, { "name" : "Performance management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Engineering Management, Product Development, Technical Strategy", "majorSkillsList" : [ "Engineering Management", "Product Development", "Technical Strategy" ], "coreResponsibilities" : "Establish unified architectural vision, Set technical standards, Set expectations for security, Set expectations for scalability, Set expectations for DevOps practices, Set expectations for SRE practices, Define platform-wide architecture, Champion platform tools, Champion platform practices, Improve org-wide scalability, Improve org-wide security, Improve org-wide velocity, Ensure systems are sustainable, Ensure systems are cost-effective, Ensure systems are adaptable, Oversee design reviews, Drive large-scale initiatives, Ensure innovative features contribute, Ensure BAU work contributes, Oversee modernisation efforts, Oversee platform migrations, Balance innovation with operational excellence, Reduce tech debt, Reduce delivery friction, Own multi-squad outcomes, Set measurable targets, Foster accountability culture, Drive engineering outcomes, Establish culture of ownership, Balance organisational benefit, Balance delivery needs, Balance long-term sustainability, Coach EMs, Coach Tech Leads, Develop EMs, Develop Tech Leads, Enhance leadership capabilities, Enhance technical capabilities, Reshape teams for agility, Reshape teams for ownership, Reshape teams for mobility, Delegate effectively, Enable EMs for ownership, Enable Tech Leads for ownership, Scale EM impact, Scale Tech Lead impact, Share team learnings, Share operational improvements, Build resilient leadership team, Build high-performing leadership team, Deliver strategic outcomes reliably, Influence organisational engineering culture, Influence technical policy, Support transparent performance management, Support fair performance management, Partner with senior stakeholders, Align priorities, Secure resourcing support, Secure policy support", "teamCollaboration" : "Cross-squad collaboration; Partner with Product; Partner with Design; Collaborate with Ministry CIOs; Collaborate with business owners; Collaborate with engineers", "projectManagementSkills" : [ "Agile", "Roadmap planning" ], "domainKnowledge" : "Public sector digital transformation; Smart Nation initiatives; Product engineering; Digital products; User-centred services; Shared platforms; Shared practices; Technical direction; System coherence; Engineering capability; Public good", "domainList" : [ "public-sector-digital-transformation", "smart-nation-initiatives", "product-engineering", "digital-products", "user-centred-services", "shared-platforms", "shared-practices", "technical-direction", "system-coherence", "engineering-capability", "public-good" ], "domainSpecificKnowledge" : [ "Public sector digital transformation", "Smart Nation initiatives", "Product engineering", "Digital products", "User-centred services", "Shared platforms", "Shared practices", "Technical direction", "System coherence", "Engineering capability", "Public good" ], "communicationSkills" : "Clear communicator; Explain technical options; Explain technical risks", "continuousLearning" : "Learning and development opportunities", "innovationCreativity" : "Innovative initiatives; Innovative features", "problemSolvingSkills" : "Problem framing; Root cause analysis", "outcomesObjectives" : "Deliver digital products faster; Deliver digital products securely; Deliver digital products with better user outcomes; Achieve measurable impact; Contribute to efficiency gains; Contribute to system reliability; Reduce tech debt; Reduce delivery friction; Support organisation's strategy; Deliver strategic outcomes reliably", "qualificationsBasic" : "Full product lifecycle experience, Experience building production systems, Experience scaling systems", "qualificationsPreferred" : "Experience with vendor teams", "workSiteFlexibility" : "Flexible", "rawDescription" : "GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [Background] Product Development Offices (PDOs) is a new construct within the GDT CTOF to bring together Product, Design, and Engineering leadership to help Ministries and their agencies deliver digital products faster, more securely, and with better user outcomes. Each PDO partners closely with a Ministry CIO/CD, supports multiple agency product teams, and connects those teams back to GovTech’s shared platforms and practices. The PDO Engineering Leader represents modern *product engineering* - building teams that can move confidently from problem discovery and early experiments to scalable, reliable, user-centred digital services. They operate as the \"Head of Engineering\" for the Ministry, shaping outcome-focused delivery and platform-aligned technical decisions across agencies. Beyond guiding day-to-day delivery, PDO Engineering Leaders shape the Ministry’s technical direction through a product mindset — ensuring coherence across systems, promoting reuse and shared value, avoiding unnecessary complexity, and lifting engineering capability across both internal and vendor teams. They steer teams toward clear problem definitions, measurable outcomes, and evidence-based decisions. The Engineering Lead in a Product Development Office (PDO) is a modern technical leader - the \"Head of Engineering\" for a Ministry - someone who’s built, designed, or operated real systems, understands how technology decisions play out in practice, build capability, and can guide teams through the full journey from POC to scale. [What you will be working on] As Director/Deputy Director, you extend your leadership across multiple squads executing across multiple delivery threads (as manager of managers or across workstreams through tech leads) or a broader product (or infra) area, ensuring alignment, consistency, and impact across teams. You oversee multiple squads (including internal staff and/or vendor teams) by setting a unified technical vision and enforcing multi-squad standards that drive measurable impact. Your responsibilities include coaching EMs and Tech Leads, fostering cross-squad collaboration, and ensuring that your leadership structure remains lean and focused. You are accountable for delivering consistent outcomes and high-quality solutions by balancing innovative initiatives with essential BAU improvements, making strategic decisions that always benefit the organisation's long-term objectives Role and Responsibilities Establish a unified architectural vision and technical standards that meets organisational requirements. Set rigorous expectations for security, scalability, and advanced DevOps/SRE practices across squads. Define and champion platform-wide architecture, tools, and practices that improve org-wide scalability, security, and velocity. Ensure systems are sustainable, cost-effective, and adaptable to future needs. Oversee design reviews and drive large-scale initiatives (e.g., major refactoring, system migrations) that yield quantifiable improvements. Ensure that both innovative features and BAU work (tech debt reduction, bug fixes) contribute to efficiency gains and system reliability. Oversee modernisation efforts or major platform migrations within your area of responsibility. Balance innovation with operational excellence, reducing tech debt and delivery friction. Ownership and Accountabilities Own multi-squad outcomes by setting clear, measurable targets that support the organisation's long-term strategy. Foster a culture of strong accountability where every deliverable meaningfully contributes to the organisation’s goals. Drive engineering outcomes at scale — through delegation, system design, and strategic decisions. Establish a culture of strong ownership where every decision balance organisational benefit, delivery needs, and long-term sustainability. Coach and develop EMs and Tech Leads to enhance their leadership and technical capabilities. Delegate responsibilities effectively, assigning leaders to high-impact opportunities. Identify skill gaps to ensure the right expertise is in place for successful delivery, restructuring teams as needed. Develop senior leaders to operate autonomously across teams. Shape org structures in collaboration with your leads to align talent with opportunity and enable sustainable delivery. Swiftly remove blockers and refine processes to enable sustained delivery and measurable impact across squads. Make strategic decisions that yield sustainable, quantifiable benefits for the organisation. Deliver high-impact outcomes across divisions by swiftly removing blockers and strengthening systems. Exercise decision-making authority with transparency and empathy, ensuring choices reflect the organisation’s values and serve long-term outcomes. Strategic Alignment Clearly articulate how each squad’s work contributes to the organisation's long-term strategy. Set strategic objectives that integrate immediate needs with multi-year goals. Shape/Contribute to a multi-year engineering direction within your domain that aligns with programme or organisational goals. Make strategic trade-offs visible and align investments with public-sector impact. Drive data-driven decisions that avoid short-term fixes and yield scalable, transformative impact. Communicate clearly and influence senior stakeholders across functions to align on priorities, trade-offs, and long-term investments. Drive long-range plans for systems and people development, and rigourously measure the outcomes. Champion security, interoperability, and scalability in decision-making. Cultural and Organisational Influence Serve as a strategic ambassador for the organisation's engineering standards, setting a vision for a lean, high-performing organizational culture. Establish high expectations for transparency, accountability, and agility across divisions. Build high-trust, inclusive engineering cultures at scale by modeling leadership values and aligning systems to sustain them. Set and reinforce engineering standards, transparency, and accountability across your domain. Partner with senior leaders to promote a high-trust, inclusive culture within and across your teams. Support EMs in reinforcing leadership expectations and accountability norms. Identify emerging skill gaps and work with senior stakeholders to evolve team structure for agility and clarity of ownership. Contribute to strategic hiring initiatives to strengthen your area’s leadership pipeline and promote internal career mobility. Coach EMs and Tech Leads to lead autonomously and uphold high delivery standards. Drive strategic hiring aligned with future team direction and gaps. Lead succession planning by identifying high-potential leaders and preparing them to take on greater scope. Continuously reshape teams to improve agility, clarity of ownership, and cross-squad mobility. Delegate effectively to EMs and Tech Leads, enabling them to take ownership of outcomes and scale their impact. Share team-level learnings and operational improvements across relevant squads or programme areas. Build a resilient, high-performing leadership team that delivers strategic outcomes reliably. Influence organisational engineering culture and technical policy across functions. Support transparent and fair performance management across your domain. Partner with senior stakeholders across organisations to align priorities and secure resourcing or policy support. [What we are looking for] Experienced across the full product lifecycle — comfortable with problem framing, rapid experiments, POC/POV learning loops, and scaling systems into secure, reliable, maintainable services. Technically credible — has coded, built, or designed production systems and can discuss implementation trade-offs with confidence. Practical product-delivery mindset — knows when to optimise for speed, when to simplify, and when to invest in architecture, reliability, and interoperability as systems evolve. Cross-practice collaborator — partners naturally with Product and Design to make good decisions together. Clear communicator — can explain technical options and risks to Ministry CIOs, business owners, and engineers alike. Outcome-oriented — focuses teams on the real-world impact of the work, ensuring decisions link to user value, organisational goals, and public good. Trusted advisor — earns confidence through sound judgment, not hierarchy. Ecosystem thinker — balances the needs of individual product teams with Ministry-wide alignment, reusability, and capability growth. Secure and reliable by design — incorporates these principles early, not after delivery. Curious and evolving — keeps up with modern practices like AI-assisted development and platform automation. What we offer you: GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.    Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.  We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.  Learn more about life inside GovTech at go.gov.sg/GovTechCareers. Stay connected with us on social media at go.gov.sg/ConnectWithGovTech", "summaryDescription" : "Director / Deputy Director, Engineering Management (Product Development Office) at GovTech. Skills: Engineering Management, Product Development, Technical Strategy. Establish unified architectural vision. Set technical standards", "postedDate" : "2026-06-13T21:06:54.076", "createdAt" : "2026-06-13T21:06:54.076", "lastUpdated" : "2026-06-15T06:34:40.768", "ingestTimestamp" : "2026-06-13T21:06:54.076", "mongoId" : "6a2ca53574d8ee00a09b52d9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "System design", "Scalability", "Security", "DevOps practices", "SRE practices", "Cost-effectiveness", "System sustainability", "Performance management", "Leadership", "Mentoring", "Engineering Management", "Product Development", "Technical Strategy", "Product engineering", "Technical direction", "Outcome-focused delivery", "Platform-aligned decisions", "System coherence", "Reuse promotion", "Complexity avoidance", "Engineering capability", "Problem definitions", "Measurable outcomes", "Evidence-based decisions", "Technical leadership", "Implementation trade-offs", "Product delivery mindset", "Architecture investment", "Reliability investment", "Interoperability investment", "Cross-practice collaboration", "Sound judgment", "Ecosystem thinking", "Agile", "Roadmap planning", "Public sector digital transformation", "Smart Nation initiatives", "Digital products", "User-centred services", "Shared platforms", "Shared practices", "Public good" ], "skillCount" : 42, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.98 }, { "id" : "6a210dfd74d8ee00a0af5144", "title" : "Deputy Director, Strategy & Implementation Management, Postsecondary Success", "company" : "The Foundation", "industry" : "Non-profit", "salary" : { "min" : 238400.0, "max" : 238400.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Seattle, WA", "locations" : [ "Seattle, WA", "United States of America" ], "timestamp" : "2026-06-04T13:08:56.709", "fingerprint" : "bdb27ff0db7c43f62a2920f9c0311485eeaf6fd8a4511ee763062e956e744e25", "source" : "workday", "language" : "en", "applyUrl" : "https://gatesfoundation.wd1.myworkdayjobs.com/Gates/job/Seattle-WA/Deputy-Director--Strategy---Implementation-Management--Postsecondary-Success_B021595-1", "externalId" : "B021595", "industryFunction" : { }, "locationPoint" : "47.60621,-122.33207", "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Portfolio management", "Business analysis", "Business strategies" ], "hardSkillsList" : [ "Strategic planning", "Operational planning", "Budgeting", "Performance management", "Business planning" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Strategic planning", "level" : "intermediate" }, { "name" : "Operational planning", "level" : "intermediate" }, { "name" : "Budgeting", "level" : "intermediate" }, { "name" : "Performance management", "level" : "intermediate" }, { "name" : "Business planning", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Strategy development, Implementation management, Portfolio management", "majorSkillsList" : [ "Strategy development", "Implementation management", "Portfolio management" ], "coreResponsibilities" : "Lead strategic and operational planning, Lead execution of integrated program areas, Oversee strategic planning, Oversee annual planning and budgeting, Manage ongoing pipeline and portfolio, Conduct business analysis, Coordinate business strategies, Shape team and leadership learning, Shape team and leadership culture, Shape team and leadership norms, Develop ongoing strategy, Monitor strategy progress, Drive alignment of team's work, Develop portfolio management approach, Support continuous improvement, Support change management initiatives, Provide feedback to program teams, Advise program teams on grants, Cultivate insights, Communicate portfolio allocation, Communicate portfolio progress, Coordinate Executive Leadership Team engagement, Coordinate Board engagement, Coordinate learning opportunities, Oversee rhythm of business, Manage Program Assistants, Help team execute rhythm, Design organization structure, Promote culture, Promote values, Facilitate retreats, Facilitate cross-organizational meetings, Monitor succession planning, Manage team performance, Manage team development, Hire Strategy talent, Manage Strategy talent, Hire Planning talent, Manage Planning talent, Hire Management talent, Manage Management talent, Foster enabling conditions for talent, Be accountable for inclusive team culture, Model equitable decision-making, Coach equitable decision-making, Model inclusive behaviors, Coach inclusive behaviors, Address escalated issues", "teamCollaboration" : "Cross-organizational meetings; Executive Leadership Team engagement; Program teams; Measurement, Learning, Evaluation team", "projectManagementSkills" : [ "Strategic planning", "Operational planning", "Budgeting", "Pipeline management", "Portfolio management" ], "domainKnowledge" : "Postsecondary education; Credentials of value; Systemic inequities", "domainList" : [ "postsecondary-education", "credentials-of-value", "systemic-inequities" ], "domainSpecificKnowledge" : [ "Postsecondary education", "Credentials of value", "Systemic inequities" ], "communicationSkills" : "Written communication; Verbal communication; Executive presentations", "problemSolvingSkills" : "Structured problem solving; Business planning", "specialRequirements" : "Unrestricted work authorization", "outcomesObjectives" : "Increased attainment of credentials; Equitable credential attainment", "qualificationsBasic" : "Advanced degree or equivalent experience, Comprehensive experience leading complex initiatives, Comprehensive experience developing and managing partnerships, Comprehensive experience in strategic and operational planning, Mastery knowledge of strategy development and implementation, Mastery ability in portfolio design and management, Mastery of structured problem solving, Written and verbal communication ability", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**The Foundation** We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally. **The Team** The foundation’s U.S. Program (USP) works to expand access to life-changing opportunities. The evidence is still clear that having an education after high school is critical for success in today’s economy and we are deeply committed to transforming postsecondary education to become a better and more equitable producer of credentials of value for all students. Critically important is that race, ethnicity, income, and wealth are not predictors of student success. To drive the change we believe is necessary, we invest in large-scale transformation of postsecondary policy and practice that results in increased attainment of credentials of value with special attention to addressing the systemic inequities that impact students, including Black, Latino and Indigenous students, and students from low-income backgrounds. The Postsecondary Success strategy supports institutional transformation, the development of technologies, and the sharing of those technologies and other tools, practices and policies that lead to increased attainment of credentials of value. Our aim is to help higher education evolve to more effectively deliver economic mobility for students and to more fully realize the public benefits that accrue when more adults earn meaningful credentials equitably across all races, ethnicities, and levels of income and wealth. As DDSPM, you are responsible for leading the strategic and operational planning and execution of integrated program areas. You lead specific business processes, such as oversight of strategic planning, annual planning and budgeting, ongoing pipeline and portfolio management, business analysis, and the coordination of business strategies across the foundation. In fulfilling these roles, and via collaboration with our Measurement, Learning, Evaluation team, you also play a critical role in shaping the full team and leadership team learning, culture, and norms. **What You’ll Do** * Ongoing strategy development and progress monitoring (in collaboration with DD colleagues) * Drive alignment of team's work to strategy and implementation plans. * Develop and execute portfolio management approach that fosters great stewardship, planning, and resource allocation. * Support continuous improvement and change management initiatives. * Provide feedback and advisory support to program teams on development and management of major grants. * Cultivate insights to communicate portfolio allocation and progress. * Coordinating Executive Leadership Team/ Board engagement and learning opportunities * Oversee overall rhythm of business across team; managing our Program Assistants in helping the team execute against that rhythm * Design organization structure, promote culture and values, and facilitate retreats and cross-organizational collaboration; may monitor and manage succession planning, team performance, and development. * Responsible for hiring and managing the Strategy, Planning, Management talent needed to achieve the foundation’s goals. * Foster enabling conditions for talent to thrive and be accountable for inclusive team culture. * Model and coach equitable decision-making, inclusive behaviors & actions; address escalated issues in a timely fashion. **Your Experience** * An Advanced degree or equivalent demonstrated experience. * Comprehensive experience leading complex initiatives with budget responsibility at the institutional or organizational levels. * Comprehensive experience in developing and managing strong partnerships and relationships inside and outside of the organization, managing conflicts, and building consensus. * Comprehensive experience in strategic and operational planning and the execution of business strategies. * Mastery knowledge of strategy development and implementation, design of performance management system of goals, targets, and monitoring process. * Mastery ability in portfolio design and management to create an optimal investment mix to drive to a set of outcomes. * Mastery of structured problem solving and strategic business planning with the ability to easily identify and communicate frameworks to analyze issues. * Strong written and verbal communication skills; ability to identify and communicate external and internal dynamics, as well as articulate implications for strategy, priorities, and team evolution. _Must have unrestricted work authorization in the country where this position is located. The Foundation does not provide immigration-related sponsorship for this role. This includes direct company sponsorship and any work authorization requiring a written submission or other immigration support from the company (eg: H-1B, O-1, L-1, E, OPT, STEM-OPT, CPT, TN, J-1, etc.)._ The salary range for this role is $238,400 to $369,400 USD. We recognize high-wage market differences in Seattle and Washington D.C., where our offices are located. The range for this role in these locations is $262,200 to $406,400 USD. As a mission-driven organization, we strive to balance competitive pay with our mission. New hires salaries are typically between the range minimum and the salary range midpoint. Actual placement in the range will depend on a candidate’s job-related skills, experience, and expertise, as evaluated during the interview process. **Hiring Requirements** As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check. **Candidate Accommodations** We’re committed to providing an inclusive and accessible hiring experience for all candidates. If you have a disability or medical condition and need an accommodation at any stage of the application or interview process—such as an ASL interpreter, alternative interview format, or physical accessibility support—we’re happy to help. Please contact HR@gatesfoundation.org with the position number and a brief description of your accommodation needs. Requests will be handled confidentially. **Inclusion Statement** We are dedicated to the belief that all lives have equal value. We strive for a global and cultural workplace that supports ever greater diversity, equity, and inclusion — of voices, ideas, and approaches — and we support this diversity through all our employment practices. All applicants and employees who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity.", "summaryDescription" : "Deputy Director, Strategy & Implementation Management, Postsecondary Success at The Foundation. Skills: Strategy development, Implementation management, Portfolio management. Lead strategic and operational planning. Lead execution of integrated program areas", "postedDate" : "2026-06-02T08:27:35.284", "createdAt" : "2026-06-04T08:27:35.096", "lastUpdated" : "2026-06-04T13:08:56.709", "ingestTimestamp" : "2026-06-04T08:27:35.096", "mongoId" : "6a210dfd74d8ee00a0af5144", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://gatesfoundation.wd1.myworkdayjobs.com/Gates/job/Seattle-WA/Deputy-Director--Strategy---Implementation-Management--Postsecondary-Success_B021595-1", "salaryAnnualMin" : 238400, "salaryAnnualMax" : 238400, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Strategic planning", "Operational planning", "Budgeting", "Performance management", "Business planning", "Leadership", "Mentoring", "Strategy development", "Implementation management", "Portfolio management", "Business analysis", "Business strategies", "Pipeline management", "Postsecondary education", "Credentials of value", "Systemic inequities" ], "skillCount" : 16, "jobCategory" : "other", "seniorityLevel" : "executive", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Non-profit" }, { "id" : "6a306787f292fd229cfbec73", "title" : "Senior Implementation Success Partner- Surgical Growth", "company" : "Qventus", "industry" : "Healthcare", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Implementation Success Partner in the US Healthcare industry, adjusted for seniority and remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T07:22:13.148", "fingerprint" : "dd88c39040813221626d38956703ad3cade81ad157d5dd687c28a4a47a58c108", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.qventus.com/company/working-qventus/job?gh_jid=4245834009", "externalId" : "4245834009", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Engagement leadership", "Executive stakeholder management", "Technical fluency", "Analytics" ], "hardSkillsList" : [ "Perioperative operations", "EHR architecture" ], "hardSkills" : [ { "name" : "Perioperative operations", "level" : "intermediate" }, { "name" : "EHR architecture", "level" : "intermediate" } ], "majorSkills" : "Implementation lifecycle, Client relationship management, Surgical growth", "majorSkillsList" : [ "Implementation lifecycle", "Client relationship management", "Surgical growth" ], "coreResponsibilities" : "Partner with Sales to shape scope, Validate feasibility for engagements, Set delivery expectations for enterprise engagements, Define and manage timeline for deployment, Lead complex perioperative implementations, Serve as strategic advisor to leadership, Facilitate executive-level discussions, Guide client decision-making on scope, Build and manage client relationships, Influence executive and senior stakeholders, Collaborate with Data Engineers, Collaborate with Product Specialists, Collaborate with Client Success Partners, Identify and implement solutions, Partner with client teams, Ensure periop implementation requirements are met, Create and sustain buy-in from users, Anticipate risks before they materialize, Design proactive mitigation strategies, Advise leaders on resolution paths, Identify gaps in reporting, Surface opportunities in reporting, Build reinforcement strategies, Drive sustained adoption, Drive value realization, Identify process improvement opportunities, Implement structured approaches to close gaps, Lead change management efforts, Ensure successful workflow adoption, Ensure long-term sustainability, Act as primary owner of implementation, Escalate high-risk matters, Articulate Qventus value proposition, Create value for customers, Establish defined business outcomes, Create referenceable customer base", "teamCollaboration" : "Cross-functional teams; Client organizations; Executive stakeholders; Senior operational stakeholders; Data Engineers; Product Specialists; Client Success Partners; Operational client teams; Technical client teams; Internal leaders; External leaders", "projectManagementSkills" : [ "Project management", "Program management" ], "domainKnowledge" : "Perioperative operations; EHR architecture; Healthcare operations", "domainList" : [ "perioperative-operations", "ehr-architecture", "healthcare-operations" ], "domainSpecificKnowledge" : [ "Perioperative operations", "EHR architecture", "Healthcare operations" ], "toolProficiency" : [ "Qventus dashboards", "Qventus reporting" ], "communicationSkills" : "Executive presentations; Client discussions", "continuousLearning" : "Professional development", "innovationCreativity" : "Identify opportunities for innovation", "problemSolvingSkills" : "Risk mitigation; Root cause analysis", "outcomesObjectives" : "Drive sustained adoption; Drive value realization; Ensure successful workflow adoption; Ensure long-term sustainability; Establish defined business outcomes", "qualificationsBasic" : "8+ years project/program management, 8+ years professional experience at top healthcare consulting firm or digital health company", "remoteFriendly" : true, "rawDescription" : "On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-JB1 As a Senior Surgical Growth Implementation Success Partner, you will lead the most complex perioperative deployments in our portfolio, multi-service-line, multi-site, and executive-facing engagements where the bar for delivery, influence, and autonomy is highest. You will own the full implementation lifecycle from pre-sale collaboration through hypercare, partnering with Sales early to shape scope and set delivery expectations, and serving as the strategic advisor to perioperative executives, surgeons, schedulers, and IT teams once delivery is underway. This role blends engagement leadership, executive stakeholder management, technical fluency, and analytics. You will operate with broad autonomy, escalating only the highest-risk or strategic matters, and you will be expected to anticipate risks before they materialize, design mitigation strategies proactively, and guide client decision-making at the executive level. Your fluency with Qventus dashboards and reporting will allow you to identify gaps, surface opportunities, and build reinforcement strategies that drive sustained adoption and ROI. Your deep understanding of the product, perioperative operations, and EHR architecture will allow you to identify opportunities for innovation and improvement, maximizing value for clients and positively impacting healthcare operations. Join us and help revolutionize the healthcare landscape with cutting-edge technology and strategic implementation. Key Responsibilities: Partner with Sales prior to delivery handoff to shape scope, validate feasibility, and set clear delivery expectations for enterprise perioperative engagements. Define and manage the timeline for enterprise-wide deployment of the Qventus Periop Solution across multiple service lines and facilities. Lead large, complex perioperative implementations involving multiple service lines, surgeon groups, and executive stakeholders. Serve as a strategic advisor to perioperative leadership and the C-suite, facilitating executive-level discussions and guiding client decision-making on scope, risk, and operational strategy. Build and manage relationships at every level of client organizations, with a particular focus on influencing executive and senior operational stakeholders. Collaborate with Data Engineers, Product Specialists, and Client Success Partners throughout each deployment to identify and implement solutions that maximize client value. Partner with operational and technical client teams to ensure periop implementation requirements and needs are met. Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption. Anticipate risks before they materialize, design proactive mitigation strategies, and advise internal and external leaders on resolution paths. Demonstrate fluency across Qventus dashboards and reporting tools to identify gaps, surface opportunities, and build reinforcement strategies that drive sustained adoption and value realization. Identify process improvement opportunities, implement structured approaches to close gaps, and lead change management efforts to ensure successful workflow adoption and long-term sustainability. Act as the primary owner of the implementation for assigned client accounts, operating with broad autonomy and accountability and escalating only the highest-risk or strategic matters. Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes. Create a customer base who is excited about Qventus and serves as a reference for prospective customers. A passion for fixing our healthcare system. What We’re Looking For: 8+ years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation. 8+ years of professional experience working at a top healthcare consulting firm, digital health company, or health system. 8+ years of experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion. Demonstrated experience leading large, complex implementations with executive engagement. Proven track record collaborating with Sales or pre-sales teams to scope, validate, and hand off enterprise deployments. Knowledge of perioperative metrics, processes, challenges, and solutions; ability to engage in strategic and operational discussions with hospital leaders and surgeons. Fluency with Epic, Cerner, or comparable EHR environments, able to speak credibly to EHR architecture, integrations, and workflow implications without relying on technical SMEs. Project management experience with complex implementations in the provider-side healthcare setting. A track record of applying strong quantitative and analytical skills in prior roles, including fluent use of dashboards and reporting tools to drive adoption and reinforcement strategies. Prior experience managing projects for hospital systems (e.g., EHR implementations) is required. Skilled at understanding, documenting, and analyzing data using a variety of tools (data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.). Ability to travel on average 25% -35%. It’s a Plus if You Have… Experience writing SQL queries (highly desired). PMP certification. Experience working with clinical and/or process consultants. Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards. Salary Range $120,000—$150,000 USD Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, \"protected characteristics\"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice. *Benefits and perks are subject to plan documents and may change at the company's discretion. *Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.", "summaryDescription" : "Senior Implementation Success Partner- Surgical Growth at Qventus. Skills: Implementation lifecycle, Client relationship management, Surgical growth. Partner with Sales to shape scope. Validate feasibility for engagements", "postedDate" : "2026-06-15T23:27:56.329", "createdAt" : "2026-06-15T23:27:56.329", "lastUpdated" : "2026-06-16T07:22:13.148", "ingestTimestamp" : "2026-06-15T23:27:56.329", "mongoId" : "6a306787f292fd229cfbec73", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Perioperative operations", "EHR architecture", "Implementation lifecycle", "Client relationship management", "Surgical growth", "Engagement leadership", "Executive stakeholder management", "Technical fluency", "Analytics", "Project management", "Program management", "Healthcare operations", "Qventus dashboards", "Qventus reporting" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.97 }, { "id" : "6a30578df292fd229cf3b16a", "title" : "Associate Director, Strategy", "company" : "WPP Media", "industry" : "Media", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director in Media in London, UK, adjusted for company size and seniority." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T08:38:11.892", "fingerprint" : "9c6942ac32f42773656ad9ab656cf4715b0219585e5eceb1464c43efb9813bbc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/wppmedia/jobs/5250745008", "externalId" : "5250745008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "experienceLevel" : "Director", "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "coreResponsibilities" : "Develop brand strategy, Drive customer acquisition, Manage marketing campaigns, Analyze growth metrics", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.  WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com. Role Summary and Impact This role is within The Goat Agency, a leading brand within WPP Media, where you will be instrumental in helping global brands harness the power of social and creator-led content to deliver measurable impact. Recognised as a global leader in the space, we deliver award-winning campaigns in more than 70 countries. With over 650 social natives worldwide, we create ambitious influencer programmes from tactical activations to long-term partnerships, designed to drive awareness, engagementand conversions across the full marketing funnel. Skills and Experience We are seeking a commercially minded Associate Strategy Director (Social Media) to lead social strategy and creative direction within our growing team. This role is for a social-native leader who understands platforms, creators and culture, and who is confident pitching and selling ideas. You will turn complex briefs into clear social opportunities, build insight-led strategies that work across the funnel, and shape social-first ideas that feel native in the feed. You will also set the bar for how we present our thinking, making it persuasive, memorable and practical to deliver. Key Responsibilities: Social and Influencer Strategy Leadership ● Own the social strategy approach across key accounts and new business, including audience insight, platform roles, content territories, creator approach, testing and measurement thinking ● Translate cultural and platform insight into simple, actionable strategic direction for influencer content and creative campaigns ● Define success by channel and funnel stage, aligning strategy to client objectives and KPIs Social and Influencer-First Creative Direction: ● Lead development of social-first creative territories and formats, including series thinking, creator prompts, hooks and narrative structures ● Ensure ideas are platform-native across TikTok, Reels, Shorts, YouTube and other relevant channels ● Maintain high creative standards across influencer-led work, balancing brand needs with creator authenticity Pitching and Selling: ● Lead and deliver compelling pitch narratives that win confidence and drive decisions ● Present clearly and persuasively to senior stakeholders, handling challenge and turning feedback into stronger work ● Partner with account and production teams to ensure ideas are commercially viable and operationally sound People Leadership: ● Lead and mentor the strategy team, building a collaborative, high-performance environment ● Develop junior talent through coaching on social strategy, storytelling and presentation craft ● Act as a thought leader through POVs, talks and internal training on social and creator trends Role Requirements ● Significant experience in social strategy, influencer content and creative leadership within influencer marketing or social-first environments ● Deep knowledge of the influencer ecosystem and how platform mechanics shape performance ● Strong pitching skills with a demonstrable record of winning and expanding client partnerships ● The ability to distil complex insights into clear frameworks and sellable recommendations ● A collaborative leadership style with experience mentoring high-performing teams ● Exceptional communication skills, written and verbal, with strong attention to detail ● Commercial awareness to ensure strategies are profitable, practical and aligned with client objectives Life at WPP Media & Benefits Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country. Please note this is a UK based role and requires individuals to have the right to work in this location Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.  #LI-Promoted Please read our Privacy Notice for more information on how we process the information you provide.", "summaryDescription" : "Associate Director, Strategy at WPP Media. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics. Develop brand strategy. Drive customer acquisition", "postedDate" : "2026-06-15T23:23:15.293", "createdAt" : "2026-06-15T23:23:15.293", "lastUpdated" : "2026-06-16T08:38:11.892", "ingestTimestamp" : "2026-06-15T23:23:15.293", "mongoId" : "6a30578df292fd229cf3b16a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "skillCount" : 4, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051eef292fd229cf092f0", "title" : "Pricing Strategy Director", "company" : "SmithRx", "industry" : "Healthcare", "salary" : { "min" : 105000.0, "max" : 165000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director, Pricing Strategy Director in Healthcare, adjusted for Bulgaria's cost of living and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T09:03:45.528", "fingerprint" : "56865243a19832c9044c838a4f859ea8ad41f2dd58c4cc271584f9c787563205", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/smithrx/jobs/8538505002", "externalId" : "8538505002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "minimumEducation" : "Bachelor's", "experienceMinYears" : 10, "experienceLevel" : "Director", "technicalSkills" : "Excel, Salesforce, Box, Google Suite", "professionalSkills" : [ "Pricing strategy", "Offer composition", "RFP response", "Contract negotiation", "Risk assessment", "Data analysis" ], "hardSkillsList" : [ "AWP discount pricing", "Rebate guarantees", "Claims data analysis", "Reprice analysis", "Trend analysis", "Financial modeling" ], "softSkillsList" : [ "Curious", "Critical-minded", "Eager to win", "Creative", "Innovative", "Low ego", "Analytical" ], "hardSkills" : [ { "name" : "AWP discount pricing", "level" : "intermediate" }, { "name" : "Rebate guarantees", "level" : "intermediate" }, { "name" : "Claims data analysis", "level" : "intermediate" }, { "name" : "Reprice analysis", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" }, { "name" : "Financial modeling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Curious" }, { "name" : "Critical-minded" }, { "name" : "Eager to win" }, { "name" : "Creative" }, { "name" : "Innovative" }, { "name" : "Low ego" }, { "name" : "Analytical" } ], "majorSkills" : "Pricing strategy, RFP response, Contract negotiation, Risk assessment", "majorSkillsList" : [ "Pricing strategy", "RFP response", "Contract negotiation", "Risk assessment" ], "coreResponsibilities" : "Conduct repricing analyses, Conduct member experience analyses, Compose PBM offers, Generate pricing answers, Generate RFP answers, Adapt pricing offers, Refine pricing offers, Generate client-ready spreadsheets, Generate client-ready presentations, Understand SmithRx business model, Evaluate pricing risks, Assess RFP response risks, Collaborate with Legal team, Ensure pricing strategy alignment, Provide support in negotiations, Support pricing negotiations, Support reconciliation negotiations", "teamCollaboration" : "Collaborate with Sales team; Collaborate with Proposals team; Collaborate with Strategy team; Collaborate with Partnerships team; Collaborate with Legal team; Collaborate with Supply Chain team; Collaborate with Revenue team; Work with employers; Work with brokers; Work with pharmacy consultants", "domainKnowledge" : "Pharmacy Benefit Management; AWP discount pricing; Rebate guarantees; PBM RFPs; Drug acquisition platform; Healthcare transformation", "domainList" : [ "pharmacy-benefit-management", "awp-discount-pricing", "rebate-guarantees", "pbm-rfps", "drug-acquisition-platform", "healthcare-transformation" ], "domainSpecificKnowledge" : [ "Pharmacy Benefit Management", "AWP discount pricing", "Rebate guarantees", "PBM RFPs", "Drug acquisition platform", "Healthcare transformation" ], "toolProficiency" : [ "Excel", "Salesforce", "Box", "Google Suite" ], "communicationSkills" : "Persuasive offers; Internal communication; External communication; Client presentations", "continuousLearning" : "Professional development; Training opportunities", "problemSolvingSkills" : "Distill complex issues; Craft new offer models", "outcomesObjectives" : "Craft winning PBM offers; Drive SmithRx growth; Enable SmithRx to win", "qualificationsBasic" : "Bachelor's degree, 10+ years experience, Pharmacy benefits RFPs, Contracts experience, AWP discount pricing, Rebate guarantees, Historical claims data analysis, Leading employer conversations, Leading broker conversations, Leading pharmacy consultant conversations, Proficient with Excel, Experience leveraging Salesforce, Experience leveraging Box, Experience leveraging Google Suite, Proven track record, Experience in strategic role, Experience in analytical role, Experience in operational role", "qualificationsPreferred" : "CFA charterholder preferred, CPA preferred, FRM preferred, Series 7 preferred, Series 63 preferred, Series 65 preferred, Bloomberg Terminal proficiency preferred, Reuters Eikon proficiency preferred, FactSet proficiency preferred, Murex proficiency preferred, Calypso proficiency preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: SmithRx is adding a Pricing Strategy Director to the team who will collaborate closely with our Sales team and Proposals team to craft winning PBM offers, with an emphasis on larger enterprise clients. In addition to the Sales and Proposals team, this person will collaborate closely with our Strategy, Partnerships, Legal, Supply Chain, and Revenue teams and be a critical driver of SmithRx’s growth. The successful candidate will be commercially-minded and deeply knowledgeable around AWP discount and rebate guarantee pricing as commonly submitted in PBM RFPs run by brokers and pharmacy consultants. Curious, critically-minded, detail-oriented, and eager to win, you are capable of distilling complex technical pricing and contract-related issues into persuasive offers and communicating those offers internally and externally. You are a master of the current PBM pricing state-of-art, but you are also creative, innovative, and able to craft new offer models in a rapidly evolving PBM sector. What you will do: Conduct repricing and member experience analyses of prospect data Compose offers that large employers understand and find compelling Generate pricing and related answers to be entered into RFP platforms Collaborate with the Sales team to adapt and refine pricing offers to best suit the needs of prospects and enable SmithRx to win Generate client-ready spreadsheets and presentations that impress enterprise-grade clients Demonstrate an ability to learn quickly and to understand how SmithRx’s business model and approach is different from legacy PBMs in the industry Evaluate and assess risks associated with different pricing and RFP response strategies Collaborate with the Legal team to ensure that our pricing strategy is appropriately reflected in our contracting strategy Provide support in legal and contractual negotiations related to pricing and reconciliation terms What you will bring to SmithRx: Bachelor’s degree with 10+ years of experience working with pharmacy benefits RFPs, contracts, AWP discount pricing and rebate guarantees Experience working with historical claims data to assess and manage riskx` by conducting reprice and trend analyses Experience with leading conversations with employers, brokers and pharmacy benefits consultants regarding pharmacy benefits Highly proficient with Excel Experience leveraging Salesforce, Box, Google Suite, and/or similar technology tools to drive operational efficiencies You have a proven track record of delivering exceptional, quantifiable business impact You have experience in a highly strategic, analytical and operational role in fast-paced environments You are low ego and have a knack for working well with a wide range of people You excel at using data to reach decisions and are comfortable demonstrating these skills to external stakeholders What SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disability Discretionary Paid Time Off Paid Company Holidays Wellness Benefits Commuter Benefits Paid Parental Leave benefits Employee Assistance Program (EAP) Well-stocked kitchen in office locations Professional development and training opportunities", "summaryDescription" : "Pricing Strategy Director at SmithRx. Skills: Pricing strategy, RFP response, Contract negotiation, Risk assessment. Conduct repricing analyses. 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MassHealth is responsible for a ~$22 billion annual budget comprised of insurance premiums, payments for healthcare services, payments for pharmaceutical therapies, administrative expenses, and more. The Program Integrity Unit is a highly strategic function within MassHealth that sets the standard for financial stewardship. Program Integrity leads and coordinates efforts related to identifying, preventing and mitigating fraud, waste and abuse (FWA) across the MassHealth program and ensuring Commonwealth resources are utilized appropriately in support of MassHealth members. The team is led by the Director of Program Integrity, who reports to the Deputy Medicaid Director, and consists of 13 internal staff members and dozens of contractors ($50M+ in annual contract value). MassHealth currently works in a hybrid in-person and virtual environment, with headquarters located in downtown Boston. MassHealth is seeking qualified applicants for the position of Deputy Director of Program Integrity . Reporting to the Director of Program Integrity, the Deputy Director will play a vital role in the design and alignment of program integrity strategic priorities and directly manage projects with high visibility and significant policy and financial impact. The Deputy Director will be expected to maintain a broad strategic view across program integrity teams and build strong relationships across the MassHealth functional areas, across EOHHS, and with interagency partners, in order to influence outcomes and maintain momentum of initiatives. In this role, the Deputy Director will convene cross-functional teams including representatives from program teams, policy, strategy, and legal to execute key strategic initiatives . The Deputy Director will also manage MassHealth program integrity external communications including developing inputs for formal responses to external stakeholders. The Deputy Director will also support the Director in achieving operational excellence across the program integrity unit. The Deputy Director will help lead the development of professional development initiatives for staff and support the Director in hiring and recruitment efforts. The Deputy Director will provide project management support on key projects on behalf of the Director, including procurements and other priority initiatives. Finally, the Deputy Director will be responsible for measuring success across the Program Integrity Unit both in terms of financial savings as well as operational measures that demonstrate effectiveness and efficiency of program integrity processes. Program integrity is a top priority for MassHealth and EOHHS, and this role will drive key initiatives that directly serve that priority; as a result, the Deputy Director will have regular exposure to MassHealth and EOHHS senior leadership. Duties and Responsibilities (these duties are a general summary and not all inclusive): Provide thoughtful leadership, direction and execution for cross-functional, organization-wide strategic program integrity projects; convene key stakeholders and help drive decisions and/or successful execution; identify opportunities to engage with other agencies/external stakeholders and cultivate collaborative processes. Lead special projects, time-sensitive requests from leadership, and provide general support and back up to the Program Integrity Director as directed. Build operational excellence, including development, maintenance, and implementation of work plans and standard operating procedures for key program integrity initiatives. Manage internal and external communications directing development and/or draft materials for external communication including reports, talking points, and presentations, in collaboration with other program integrity and MassHealth colleagues. Maintain existing financial savings tracking processes and develop new metrics to measure program integrity operational effectiveness. Support recruitment of staff and the hiring process and lead efforts to identify opportunities for staff development within Program Integrity. Develop formal and informal opportunities for skill-building and collaborative learning. Preferred Qualifications : Excellent analytical and problem-solving skills. Excellent MS Excel and PowerPoint skills. Excellent communication skills. Entrepreneurial mindset; ability to identify opportunities and develop solutions with minimal guidance. Experience analyzing large data sets and/or overseeing analytics teams. Ability to work effectively under high pressure and tight deadlines. Ability to provide structure and process management to projects. Strong interpersonal skills. Experience in healthcare strongly preferred. Knowledge of CMS and MassHealth regulations, preferred. Experience with claims data or other related analytical experience strongly preferred. Demonstrated performance in strategic planning and analysis. Experience leading high-profile projects and processes with accountability to senior leadership. About MassHealth: The mission of MassHealth is to improve the health outcomes of our diverse members and their families by providing access to integrated health care services that promote sustainable & equitable health, well-being, independence and quality of life. For more information about our agency and programs please visit: https://www.mass.gov/orgs/masshealth To Apply: Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days. Pre-Offer Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. 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Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career. About the Role The Director of Pricing Strategy is a senior, cross-functional leadership role responsible for owning the full lifecycle of freight pricing, from bid strategy and RFP response through programmatic API-based quoting and real-time margin management. This role sits at the intersection of commercial, data, and technology and serves as the company's authoritative voice on rate strategy, market intelligence, and pricing model architecture. The ideal candidate combines deep freight industry fluency with hands-on analytical capability and technical literacy to collaborate directly with data science and engineering teams. This is a player-coach role with a mandate to build scalable pricing infrastructure that supports both reactive bid work and proactive revenue optimization. Core Responsibilities Bid Management communicate trends to Sales and Operations leadership Maintain competitive rate benchmarks across key lanes and customer verticals Develop and maintain a freight cost and revenue forecasting model covering a 2–3-year history, 6–12-month trend direction, and 30–60-day live calibration layers API comfortable working in SQL, Excel, or BI tools to build and validate pricing models Track record of collaborating directly with sales, operations, and technology teams in a cross-functional capacity Excellent communication skills, able to translate complex pricing analysis into an executive-ready narrative Preferred Experience with freight data platforms or indices (DAT, Cass, Greenscreens, FreightWaves SONAR) Familiarity with Databricks, Sigma, or similar modern data stack tools Exposure to machine learning or statistical forecasting models applied to freight pricing Experience in a TMS environment (TMW, McLeod, MercuryGate, or similar) #LI-CH1 Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success. Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. 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"executive-presentations", "change-management", "ambiguity", "senior-client-level", "multi-workstream-projects", "hypothesis-driven-approach", "complex-engagements", "client-goals", "business-plan", "value-narrative", "business-development", "client-relationships", "cross-functional-teams", "firm-vision", "firm-values", "solution-offerings", "client-engagements", "decision-making", "downstream-impact", "client-ecosystem", "new-opportunities", "ongoing-engagements" ], "domainSpecificKnowledge" : [ "Customer journey", "Data ecosystems", "Analytics programs", "Measurement programs", "Optimization programs", "Data strategies", "Data initiatives", "Enterprise scale", "Client-facing", "Executive presentations", "Change management", "Ambiguity", "Senior client level", "Multi-workstream projects", "Hypothesis-Driven Approach", "Complex engagements", "Client goals", "Business plan", "Value narrative", "Business development", "Client relationships", "Cross-functional teams", "Firm vision", "Firm values", "Solution offerings", "Client engagements", "Decision-making", "Downstream impact", "Client ecosystem", "New opportunities", "Ongoing engagements" ], "toolProficiency" : [ "SQL", "Python", "R", "Scala", "Spark", "Dbt", "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Delta Lake", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "AWS", "GCP", "Azure" ], "communicationSkills" : "Executive presentations; Client communication", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Data-driven decision making", "outcomesObjectives" : "Drive business growth; Leave measurable mark; Drive measurable results", "qualificationsBasic" : "10-15 years of experience, Track record of designing analytics programs, Experience developing data strategies, Experience leading data initiatives, Ability to lead client-facing workshops, Ability to lead discovery sessions, Ability to lead executive presentations, Change management skills, Comfort navigating ambiguity, Demonstrated success mentoring teams, Driving measurable results on projects", "qualificationsPreferred" : "PhD preferred, Specific ML framework experience, Cloud platform certs", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "WE’RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further. Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients. If this sounds exciting to you, let’s chat! Associate Strategy Director You'll sit at the intersection of strategy, data, and client impact, shaping the firm's growth, maturing its offerings, and leaving a measurable mark on the clients you serve. This is a leadership role in the organization, and you would not only be a senior SME on client accounts, but be responsible for teaching others how to identify opportunities for strategic growth and impact on client accounts. You will drive business growth, lead strategic client relationships, and mentor the next generation of practitioners, all while applying our Hypothesis-Driven Approach to some of the most complex data and digital challenges our clients face. You will sit in one of our office locations on a hybrid schedule. The team is in office on Tuesdays, Wednesdays and Thursdays. What experience should you have: 10-15 years of experience in full scale customer journey and data ecosystems, with a track record of designing comprehensive analytics, measurement, and optimization programs. Experience developing complex data strategies and leading cross-functional data initiatives at enterprise scale. Proven ability to lead client-facing workshops, discovery sessions, and executive presentations, including with net-new prospects. Strong change management skills and comfort navigating ambiguity at the senior client level. Demonstrated success mentoring teams and driving measurable results on multi-workstream projects. What you’ll be doing in this role: Champion and apply our Hypothesis-Driven Approach across large, complex engagements, communicating it clearly to both internal teams and senior client stakeholders. Translate client goals into measurable business outcomes; plan, delegate, and lead team execution while crafting a compelling value narrative for every engagement. Lead business development — from pitches and scoping to proposals and pricing — building trusted partnerships that extend and expand client relationships over time. Provide strategic direction and mentorship to cross-functional teams, championing the firm's vision, values, and evolving solution offerings. Own major client engagements end-to-end: influence decision-making, navigate change management, and communicate the downstream impact of new information or constraints on the client's ecosystem. Partner with Client Services and Business Development to pursue new opportunities and shape the direction of ongoing engagements Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more. Apply today or check out all our opportunities! #LI-Hybrid Applicants must be currently authorized to work in the United States on a full-time basis. The company does not anticipate providing sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this individual position. By submitting your application, you consent to our collection, processing and disclosure of the contained personal data in accordance with our data practices. If you are a resident of the U. S. state of California, you can read about our data practices and your related privacy rights here. If you are a resident of the European Economic Area, Switzerland or the United Kingdom, you can read about our data practices and your related privacy rights here.", "summaryDescription" : "Associate Strategy Director at Further. Skills: Data strategy, Analytics, Client engagement, Team leadership. Champion Hypothesis-Driven Approach. Apply Hypothesis-Driven Approach", "postedDate" : "2026-06-14T20:15:34.127", "createdAt" : "2026-06-14T20:15:34.127", "lastUpdated" : "2026-06-16T02:10:16.821", "ingestTimestamp" : "2026-06-14T20:15:34.127", "mongoId" : "6a2ca34974d8ee00a09ab123", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 185000, "salaryAnnualMax" : 275000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Data ecosystems", "Analytics", "Measurement", "Optimization", "Data strategy", "Data initiatives", "Client engagement", "Business growth", "Client relationships", "Mentorship", "Hypothesis-driven approach", "Business plan translation", "Team execution", "Value narrative crafting", "Business development", "Pitching", "Scoping", "Proposals", "Pricing", "Partnership building", "Relationship expansion", "Strategic direction", "Firm vision", "Firm values", "Solution offerings", "Client engagements", "Decision-making influence", "Change management", "Information impact", "Constraint impact", "Client ecosystem navigation", "Client Services partnership", "Business Development partnership", "Opportunity pursuit", "Engagement shaping", "Leadership", "Team leadership", "Customer journey design", "Analytics program design", "Measurement program design", "Optimization program design", "Data strategy development", "Data initiative leadership", "Client-facing workshops", "Discovery sessions", "Executive presentations", "Ambiguity navigation", "Team mentoring", "Results driving", "Proposal writing", "Pricing strategy", "Customer journey", "Analytics programs", "Measurement programs", "Optimization programs", "Data strategies", "Enterprise scale", "Client-facing", "Ambiguity", "Senior client level", "Multi-workstream projects", "Hypothesis-Driven Approach", "Complex engagements", "Client goals", "Business plan", "Value narrative", "Cross-functional teams", "Decision-making", "Downstream impact", "Client ecosystem", "New opportunities", "Ongoing engagements", "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified", "SQL", "Python", "R", "Scala", "Spark", "Dbt", "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Delta Lake", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "AWS", "GCP", "Azure" ], "skillCount" : 102, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305191f292fd229cf02469", "title" : "Deputy Director, Government Incident Reporting Ops", "company" : "GovTech", "industry" : "Government", "salary" : { "min" : 185000.0, "max" : 275000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director-level Government Incident Reporting Operations Deputy Director in Singapore, adjusted for industry and company size." }, "location" : "CG CSG & GIROC", "locations" : [ "CG CSG & GIROC" ], "timestamp" : "2026-06-16T08:46:06.513", "fingerprint" : "217d1697772dfcb4376e23f730a59782133ad6dad892d228b35acff64872c2ad", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4004306201?gh_jid=4004306201", "externalId" : "4004306201", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Singapore", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Singapore", "experienceLevel" : "Director", "technicalSkills" : "IT infrastructure, Cybersecurity operations, Physical Security", "professionalSkills" : [ "Incident response", "Crisis management", "Operational risk", "Stakeholder management", "Process improvement", "Data analytics", "Pattern recognition" ], "hardSkillsList" : [ "Incident triage", "Risk assessment" ], "softSkillsList" : [ "Executive Communication", "High-Stakes Diplomacy", "Mental Agility", "Emotional Intelligence" ], "hardSkills" : [ { "name" : "Incident triage", "level" : "intermediate" }, { "name" : "Risk assessment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Executive Communication" }, { "name" : "High-Stakes Diplomacy" }, { "name" : "Mental Agility" }, { "name" : "Emotional Intelligence" } ], "majorSkills" : "Operational Leadership, Process Optimization, Knowledge Management, Talent Development", "majorSkillsList" : [ "Operational Leadership", "Process Optimization", "Knowledge Management", "Talent Development" ], "coreResponsibilities" : "Lead daily operations, Triage and validate submissions, Make critical judgment calls, Trigger escalation and containment, Review incident summaries, Present incident assessments, Drive continuous improvement initiatives, Streamline reporting workflow, Leverage technology for reporting, Foster a Just Culture, Transform incident data, Identify trends, Identify cross-domain vulnerabilities, Develop mechanisms for lessons learned, Institutionalize lessons learned, Mentor team officers, Develop team officers, Uplift technical literacy, Hone analytical capabilities", "teamCollaboration" : "Cross-agency sharing sessions; Senior leadership presentation; Multi-party ecosystems", "domainKnowledge" : "Whole-of-Government (WOG); Cybersecurity incidents; Data incidents; Physical security breaches; Service disruptions; Operational failures; IT infrastructure; Cybersecurity operations; Physical Security frameworks; Incident classification models; Threat landscapes; Risk matrix frameworks; Digital environments; Physical environments; Singapore Public Service; WOG governance structures; Inter-agency dynamics", "domainList" : [ "whole-of-government-wog", "cybersecurity-incidents", "data-incidents", "physical-security-breaches", "service-disruptions", "operational-failures", "it-infrastructure", "cybersecurity-operations", "physical-security-frameworks", "incident-classification-models", "threat-landscapes", "risk-matrix-frameworks", "digital-environments", "physical-environments", "singapore-public-service", "wog-governance-structures", "inter-agency-dynamics" ], "domainSpecificKnowledge" : [ "Whole-of-Government (WOG)", "Cybersecurity incidents", "Data incidents", "Physical security breaches", "Service disruptions", "Operational failures", "IT infrastructure", "Cybersecurity operations", "Physical Security frameworks", "Incident classification models", "Threat landscapes", "Risk matrix frameworks", "Digital environments", "Physical environments", "Singapore Public Service", "WOG governance structures", "Inter-agency dynamics" ], "communicationSkills" : "Executive communication; Plain-language briefs", "continuousLearning" : "Continuous learning culture", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Prevent systemic recurrence", "qualificationsBasic" : "8 years managing complex operations, Experience in large organizations, Ability to manage diverse stakeholders, Foundational knowledge across IT infrastructure, Foundational knowledge across Cybersecurity operations, Foundational knowledge across Physical Security frameworks, Familiarity with incident classification models, Familiarity with threat landscapes, Familiarity with standard risk matrix frameworks", "qualificationsPreferred" : "Public sector familiarity, Experience in operations design, Experience in process optimization", "rawDescription" : "Role Purpose The Deputy Director (DD), Government Incident Reporting Ops, leads a high-performing operational team responsible for centralizing, assessing, and managing the full spectrum of Whole-of-Government (WOG) incident reports across all Singapore Government agencies. The scope of coverage is multi-disciplinary, encompassing cybersecurity/data incidents, physical security breaches, public-facing service disruptions, and general operational failures. The DD ensures swift severity assessment, accurate fact-gathering, and seamless leadership escalation, while driving a WOG continuous learning culture to prevent systemic recurrence. Key Responsibilities Multi-Domain Operational Leadership Lead daily operations for the WOG Incident Reporting framework, ensuring all submissions across cyber, physical, and operational domains are triaged and validated accurately. Demonstrate sharp acumen to make critical judgment calls on complex, multi-domain incidents, ensuring appropriate escalation and containment strategies are triggered according to SOPs. Review and refine high-quality, high-stakes incident summaries and assessments for senior leadership presentation under tight timelines. Process Optimization & Culture Building Drive continuous improvement initiatives to streamline the reporting workflow, leveraging technology to make reporting frictionless and encourage timely submissions from all agencies. Foster a \"Just Culture\" across the public service, prioritizing psychological safety so agencies report incidents transparently without fear of blame. WOG Knowledge Management & Continuous Learning Transform diverse incident data into actionable insights, identifying trends and cross-domain vulnerabilities. Develop effective mechanisms (e.g., cross-agency sharing sessions, post-incident reviews, systemic playbooks) to ensure lessons are institutionalized WOG. Talent Development Mentor and develop team officers, uplifting their technical literacy across different incident domains and honing their analytical capabilities. Requirements & Qualifications Technical & Domain Knowledge (Critical) Cross-Domain Literacy: Strong foundational knowledge across IT infrastructure, Cybersecurity operations, and Physical Security frameworks. Must be able to speak the language of both tech engineers and physical security teams. Incident Triage Expertise: Familiarity with incident classification models, threat landscapes, and standard risk matrix frameworks across both digital and physical environments. Professional Experience Experience in Large-Scale Operations: At least 8 years of professional experience managing complex operations, incident response, crisis management, or operational risk. Organizational Scale: Proven track record of navigating and operating effectively within large, complex organizations (e.g., Multi-National Corporations (MNCs), major financial institutions, critical infrastructure operators, or public sector agencies). Stakeholder Management: Demonstrated ability to manage diverse, high-level stakeholders and navigate matrixed organizational structures or multi-party ecosystems. Public Sector Familiarity (Preferred but not mandatory): Prior experience within the Singapore Public Service, or a strong conceptual understanding of Whole-of-Government (WOG) governance structures and inter-agency dynamics, is highly advantageous. Private sector candidates with a strong adaptability to public sector governance are welcome to apply. Process Improvement: Experience in operations design or process optimization (e.g., Lean, Six Sigma, Agile) to simplify reporting workflows and drive efficiency. Critical Skills & Competencies Executive Communication: Exceptional command of written and spoken English. Ability to translate highly technical, ambiguous, or complex incidents (like a zero-day exploit or a complex supply-chain failure) into concise, plain-language briefs for senior management. High-Stakes Diplomacy: Ability to manage sensitive conversations with senior agency leaders, challenging an agency’s self-assessment firmly but tactfully to ensure proper treatment. Data Analytics & Pattern Recognition: Ability to look beyond individual incidents to identify systemic clusters or root causes across the government ecosystem. Key Personal Attributes Mental Agility & Resilience: Thrives in a high-pressure, fast-paced environment where variables change rapidly during concurrent crises. Emotional Intelligence (EQ): Essential for building trust with stressed reportees during an ongoing incident. Uncompromising Integrity: Absolute discretion in handling highly sensitive, restricted, or politically charged information.", "summaryDescription" : "Deputy Director, Government Incident Reporting Ops at GovTech. Skills: Operational Leadership, Process Optimization, Knowledge Management, Talent Development. Lead daily operations. Triage and validate submissions", "postedDate" : "2026-06-15T23:21:08.813", "createdAt" : "2026-06-15T23:21:08.813", "lastUpdated" : "2026-06-16T08:46:06.513", "ingestTimestamp" : "2026-06-15T23:21:08.813", "mongoId" : "6a305191f292fd229cf02469", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Incident triage", "Risk assessment", "Executive Communication", "High-Stakes Diplomacy", "Mental Agility", "Emotional Intelligence", "Operational Leadership", "Process Optimization", "Knowledge Management", "Talent Development", "Incident response", "Crisis management", "Operational risk", "Stakeholder management", "Process improvement", "Data analytics", "Pattern recognition", "Whole-of-Government (WOG)", "Cybersecurity incidents", "Data incidents", "Physical security breaches", "Service disruptions", "Operational failures", "IT infrastructure", "Cybersecurity operations", "Physical Security frameworks", "Incident classification models", "Threat landscapes", "Risk matrix frameworks", "Digital environments", "Physical environments", "Singapore Public Service", "WOG governance structures", "Inter-agency dynamics" ], "skillCount" : 34, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306684f292fd229cfb27af", "title" : "Director, Medical Strategy & Operations", "company" : "Veterinary Emergency Group", "industry" : "Healthcare", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director in Healthcare in White Plains, NY, adjusted for seniority and company size." }, "location" : "VEG Headquarters, White Plains, NY", "locations" : [ "VEG Headquarters", "White Plains", "NY" ], "timestamp" : "2026-06-16T07:13:05.959", "fingerprint" : "1d64a5d08e9137382d1c2ccc94a2f657028a8c36beb296acbf1bc2d4d106abac", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/veterinaryemergencygroupst/jobs/6030588004?gh_jid=6030588004", "externalId" : "6030588004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "White Plains", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.0339862,-73.7629097" } ], "locationText" : "White Plains, New York, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Program management", "Project management", "Stakeholder engagement", "Change management", "Data fluency", "Dashboarding" ], "softSkillsList" : [ "Empathetic" ], "softSkills" : [ { "name" : "Empathetic" } ], "majorSkills" : "Medical strategy, Operations execution, Cross-functional alignment", "majorSkillsList" : [ "Medical strategy", "Operations execution", "Cross-functional alignment" ], "coreResponsibilities" : "Drive medical initiatives from strategy to execution, Own project plans, timelines, and dependencies, Track progress across initiatives, Surface risk early, Design medical pilots, Run medical pilots, Evaluate medical pilots, Build dashboards, Provide go/no-go recommendations, Serve as connector between Medical and senior leaders, Drive cross-functional alignment, Own end-to-end implementation of clinical strategic projects, Manage stakeholders, Manage communications, Manage change management, Manage training operations, Track success, Partner with medical leaders, Develop strategic project updates, Refine strategic project updates, Equip leaders for updates, Build repeatable systems, Drive repeatable systems", "teamCollaboration" : "Connector between Medical and senior leaders; Cross-functional alignment", "projectManagementSkills" : [ "Program management", "Project management" ], "domainKnowledge" : "Emergency veterinary medicine", "domainList" : [ "emergency-veterinary-medicine" ], "domainSpecificKnowledge" : [ "Emergency veterinary medicine" ], "toolProficiency" : [ "Google Sheets", "Tableau" ], "communicationSkills" : "Executive-ready structure; Audience-appropriate updates", "innovationCreativity" : "Innovation", "outcomesObjectives" : "Measurable outcomes", "qualificationsBasic" : "5+ years strategy-and-operations roles, Track record owning cross-functional initiatives, BA or equivalent experience", "qualificationsPreferred" : "Vet med or healthcare experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong. We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB VEG is building the future of emergency veterinary medicine. That future requires not only exceptional clinical leadership, but exceptional execution. The Director of Medical Strategy and Operations serves as the strategy and execution backbone of the Medical team. This role sits at the intersection of clinical excellence, operational performance, and innovation. You will drive high-impact strategic initiatives from concept to rollout, support clinical pilots, and build the operational infrastructure that allows senior clinical leaders to focus on strategy and medical expertise. At VEG, we find a way to say YES, so you can do the unexpected. This is a leverage role and your work multiplies the effectiveness of clinical leadership and increases the speed, reliability, and quality of execution across the organization. WHAT YOU’LL DO Take VEG's most important medical initiatives from strategy to structured, scalable execution across the national hospital network. Own project plans, timelines, and dependencies, track progress across initiatives, and surface risk early. Design, run, and evaluate medical pilots and initiatives, building the dashboards and clear go/no-go recommendations leaders rely on. Serve as the connector between Medical and senior leaders across Operations, Data, Product, and People, functions and driving cross-functional alignment. Own end-to-end implementation of VEG-wide clinical strategic projects: stakeholder engagement and management, communications, change management, training operations, and success tracking. Partner closely with medical leaders to develop and refine strategic project updates, ensuring medical leaders are equipped to deliver compelling, audience-appropriate updates across key forums and leadership touchpoints. Build and drive the repeatable systems that make medical leadership execution faster and more reliable as VEG scales. WHAT YOU NEED 5+ years in senior strategy-and-operations roles in high-growth, complex organizations or management consulting (strategy or operations). A track record of owning cross-functional initiatives end-to-end, not advising on them. Strong program and project management: you turn strategy into structured plans and see them through to measurable outcomes. Data fluency and dashboarding (Google Sheets, Tableau, or similar) to track performance and inform decisions. The ability to align senior stakeholders without direct authority and to bring executive-ready structure to ambiguous, high-stakes work. BA or equivalent experience. Vet med or healthcare experience is welcome but not required. WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation including a base salary range of $170,000–$180,000 + bonus + benefits. Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families Unlimited PTO to use for vacation or sick days—however you need it! Generous employee referral program, so our awesome people can bring in more awesome people. And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!! Company laptop and a monthly cell phone reimbursement BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station. DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.", "summaryDescription" : "Director, Medical Strategy & Operations at Veterinary Emergency Group. Skills: Medical strategy, Operations execution, Cross-functional alignment. Drive medical initiatives from strategy to execution. Own project plans, timelines, and dependencies", "postedDate" : "2026-06-15T23:28:39.638", "createdAt" : "2026-06-15T23:28:39.638", "lastUpdated" : "2026-06-16T07:13:05.959", "ingestTimestamp" : "2026-06-15T23:28:39.638", "mongoId" : "6a306684f292fd229cfb27af", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Empathetic", "Medical strategy", "Operations execution", "Cross-functional alignment", "Program management", "Project management", "Stakeholder engagement", "Change management", "Data fluency", "Dashboarding", "Emergency veterinary medicine", "Google Sheets", "Tableau" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30797ef292fd229c032ce3", "title" : "Director of Strategy & Operations", "company" : "SafeLease", "industry" : "Corporate Functions", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Strategy & Operations in Austin, TX, adjusted for the insurance industry and company size." }, "location" : "ATX OR NYC", "locations" : [ "ATX OR NYC" ], "timestamp" : "2026-06-16T11:51:17.764", "fingerprint" : "8f01687f5bdf19aaa4f77b44547eb6f6215af780274ae17d0de9132bc76c0ed9", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/safelease/cd1a3924-69d3-47dc-a034-709e4e099508/application", "externalId" : "cd1a3924-69d3-47dc-a034-709e4e099508", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" }, { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "Austin, Texas, United States; New York, New York, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Director", "technicalSkills" : "Excel, SQL, Tableau", "professionalSkills" : [ "Strategic vision", "Project management", "Data analysis", "Industry trends analysis", "Stakeholder management" ], "hardSkillsList" : [ "Project planning", "Resource allocation", "Data analysis", "Reporting" ], "hardSkills" : [ { "name" : "Project planning", "level" : "intermediate" }, { "name" : "Resource allocation", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "majorSkills" : "Strategy, Operations, Project management", "majorSkillsList" : [ "Strategy", "Operations", "Project management" ], "coreResponsibilities" : "Oversee cross-functional projects, Drive cross-functional projects, Ensure alignment with company strategy, Ensure timely project execution, Collaborate with Product teams, Collaborate with GTM teams, Collaborate with Support teams, Identify operational improvements, Implement scalable solutions, Develop KPIs, Monitor KPIs, Evaluate strategic initiatives, Evaluate operational processes, Lead creation of project plans, Lead creation of timelines, Lead creation of resource allocation, Provide strategic recommendations, Facilitate cross-departmental collaboration, Manage stakeholder relationships, Drive consensus, Drive outcomes, Mentor junior team members, Guide junior team members", "teamCollaboration" : "Cross-departmental initiatives; Cross-functional efforts; Cross-departmental collaboration", "projectManagementSkills" : [ "Project management", "Project plans", "Timelines", "Resource allocation" ], "domainKnowledge" : "P&C insurance; Specialty coverage; Commercial property insurance; GTM strategies; Product development processes; Self-storage industry; Insurance industry", "domainList" : [ "p-c-insurance", "specialty-coverage", "commercial-property-insurance", "gtm-strategies", "product-development-processes", "self-storage-industry", "insurance-industry" ], "domainSpecificKnowledge" : [ "P&C insurance", "Specialty coverage", "Commercial property insurance", "GTM strategies", "Product development processes", "Self-storage industry", "Insurance industry" ], "toolProficiency" : [ "Excel", "SQL", "Tableau", "Asana", "Jira", "Monday.com" ], "problemSolvingSkills" : "Analytical skills; Data analysis", "qualificationsBasic" : "5-10 years management consulting, Strategy consulting experience, Operations consulting experience, Transformation projects experience, Exceptional project management skills, Leading large-scale initiatives, Leading cross-functional initiatives, Analytical skills, Excel proficiency, SQL proficiency, Tableau proficiency, Influence senior stakeholders, Manage senior stakeholders, Experience with Product teams, Experience with GTM teams, Experience with Support teams, Navigate complexity, Drive results in ambiguity, Drive results in fast-paced settings", "qualificationsPreferred" : "MBA or advanced degree, Operational initiatives in tech, Strategic initiatives in tech, Operational initiatives in startups, Strategic initiatives in startups, Proficiency with Asana, Proficiency with Jira, Proficiency with Monday.com, Deep understanding of GTM strategies, Deep understanding of product development processes, Experience in self-storage industry, Experience in insurance industry", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About SafeLease At SafeLease, we're rethinking how P&C insurance is sold in an age of technological change. We believe the industry's biggest inefficiencies aren't technical problems — they're structural ones. And we're building the team to tackle them. SafeLease is a profitable insurance business that designs, underwrites, and distributes specialty coverage for commercial property owners and their tenants. Most insurance companies either distribute products or bear the risk — we do both. We back our policies with our own capital, which means we control the full stack: product design, tech, and the speed at which we move. That end-to-end ownership lets us offer customers real flexibility, saving time and money for more than 4,000 properties insured for billions in value nationwide. We're a team of 70, growing over 100% annually, and we've done it without sacrificing profitability or culture. Here, you'll get high discretion and a wide aperture of problems to solve. We embrace the newest technologies, move fast together, and operate with the intensity of a small company where every person's work is visible. If you're looking for a place to sharpen your craft alongside people who take their work seriously, you'll fit right in. We are seeking a Director of Strategy & Operations with a consulting background to lead cross-departmental initiatives, partnering with Product, Go-To-Market (GTM), Support, and other teams to drive strategic and operational excellence. This role demands exceptional project management skills, strategic vision, and the ability to align cross-functional efforts with organizational goals in a fast-paced environment. RESPONSIBILITIES - Oversee and drive high-impact, cross-functional projects, ensuring alignment with company strategy and timely execution. - Collaborate with Product, GTM, and Support teams to identify opportunities for operational improvements and implement scalable solutions. - Develop and monitor KPIs to evaluate the success of strategic initiatives and operational processes. - Lead the creation of project plans, timelines, and resource allocation to ensure successful project delivery. - Provide strategic recommendations to senior leadership based on data analysis and industry trends. - Facilitate cross-departmental collaboration, managing stakeholder relationships to drive consensus and outcomes. - Mentor and guide junior team members in project execution and operational strategy. REQUIREMENTS - Bachelor’s degree in Business, Management, or a related field; MBA or advanced degree strongly preferred. - 5-10 years of experience in management consulting, with a focus on strategy, operations, or transformation projects. - Exceptional project management skills, with experience leading large-scale, cross-functional initiatives. - Strong analytical skills, with expertise in tools like Excel, SQL, or Tableau for strategic analysis and reporting. - Proven ability to influence and manage senior stakeholders across multiple departments. - Experience working with Product, GTM, or Support teams in dynamic, high-growth environments. - Ability to navigate complexity and drive results in ambiguous, fast-paced settings. PREFERRED QUALIFICATIONS - Experience leading operational or strategic initiatives in tech or startup environments. - Proficiency with project management tools (e.g., Asana, Jira, or Monday.com http://Monday.com). - Deep understanding of GTM strategies or product development processes. - Experience in the self-storage and/or insurance industry. Why SafeLease? The tech: Our prospects convert fast because we’re solving real problems and delivering serious value to commercial real estate owners. The team: We’re a team of seasoned pros and sharp operators who know how to move fast and build smart. High standards, low ego. The stability: We’re well-funded, growing fast, and we make sure our team shares in that success with competitive pay and equity. The employee experience: We also offer unlimited PTO, full health benefits, flexible work setups, and the kind of culture where people want to show up to do their best work. If you don't have all the qualifications listed, don't worry! We understand everyone's career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory. Employment at SafeLease is contingent upon a satisfactory verification of a general and criminal background check.", "summaryDescription" : "Director of Strategy & Operations at SafeLease. Skills: Strategy, Operations, Project management. Oversee cross-functional projects. 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Client presentations; Creative teams", "domainKnowledge" : "Brand strategy; Consumer insights; Digital behavior; Modern marketing ecosystems; Cultural intelligence; Brand strategy development; Attention planning; Cultural anthropology; Content marketing", "domainList" : [ "brand-strategy", "consumer-insights", "digital-behavior", "modern-marketing-ecosystems", "cultural-intelligence", "brand-strategy-development", "attention-planning", "cultural-anthropology", "content-marketing" ], "domainSpecificKnowledge" : [ "Brand strategy", "Consumer insights", "Digital behavior", "Modern marketing ecosystems", "Cultural intelligence", "Brand strategy development", "Attention planning", "Cultural anthropology", "Content marketing" ], "communicationSkills" : "Client presentations; Persuasive communications", "innovationCreativity" : "Ideation sessions; Greater creativity", "problemSolvingSkills" : "Solve client's business problems", "outcomesObjectives" : "Deliver meaningful results for clients", "qualificationsBasic" : "5 - 7 years experience strategically building brands, Experience understanding intersection of business strategy, consumer insights and digital behavior, Ability to use proper tools to review qualitative, quantitative research, and behavioral data, Collaborate with people of an organization, Strategic thinking ability, Understanding of multiple channels for communications and connections, Self-motivated, Demonstrates initiative", "qualificationsPreferred" : "Experience with Python and machine learning frameworks", "rawDescription" : "VaynerX VaynerX is a family of companies building brands for the now. Founded by Chairman Gary Vaynerchuk in January 2017, the modern-day parent company is home to relevance-driving businesses including VaynerMedia, ChukMedia, Tamara Group, Gallery Media Group, Eva Nosidam Productions, Tingley Lane Trading, and VaynerSpeakers. ABOUT CHUKMEDIA ChukMedia is a VaynerX agency built to help enterprise brands move at the speed of culture. Combining entrepreneurial agility with enterprise-grade execution, ChukMedia partners with Fortune 500 and complex organizations to drive growth across brand, social, creative production, and modern marketing ecosystems Overall Purpose Strategy at VaynerMedia provides a crucial perspective on the business dynamics. We are a human centric, culture obsessed discipline where we dive deep into audience insights, media trends, cultural shifts, and tech innovations that inform our strategic recommendations. Our team is collectively redefining and modernizing the way our clients harness consumer and cultural intelligence, develop brand strategy and plan for attention. KEY AREAS OF RESPONSIBILITY Identify data-driven insights in a logical flow in order to deliver a compelling and enlightening story to client. Bring the consumer’s world to life through the use of qualitative and cultural mining, plus insightful synthesis of quantitative research. Demonstrate analytical and strategic skills to help solve client’s business problems. Stay abreast of the competitive landscape as it pertains to data, human centered research, and scalable qualitative insights delivering meaningful results for our clients. Define/identify new methodologies for cultural analysis and development of cultural anthropology products that unlock VaynerMedia’s ability to ‘culture hack’ at speed and transform our clients’ businesses. Evaluate creative concepts and communication opportunities and provide sound feedback and/or recommendations, as appropriate. Facilitating brainstorms, workshops and ideation sessions that drive greater creativity and innovation. Direct the strategic development of client presentations and other important communication; delivering clear, compelling and persuasive communications to all stakeholders. Brief creative teams for ideation and help facilitate brainstorms and workshops. EXPERIENCE/KNOWLEDGE REQUIRED 5 - 7 years experience with strategically building brands at a top agency, working for Fortune 500 clients - must have experience understanding the intersection of business strategy, consumer insights and digital behavior in grounding big, purposeful ideas. Ability to use the proper tools necessary to review qualitative, quantitative research, and behavioral data to draw and interpret insights. Collaborate with the people of an organization, fostering strong cross-functional teamwork and positive results. Strategic thinking ability with balanced analytical and creative approach to integrated marketing planning. Understanding of multiple channels for communications and connections, and their role in brand and content marketing. Self-motivated and demonstrates initiative in identifying opportunities, discerning a clear path forward and acting upon them swiftly. Unsure if you meet the qualifications? We are always looking for talent which will continue to cultivate an inclusive and representative team that will enhance our perspectives, skill sets, background, and behaviors. We encourage those who are passionate about what we do to apply! Exact compensation may vary based on skills, experience, and location. Employer-sponsored 401k with match Medical, Dental, and vision coverage Unlimited PTO Caregiver (Parental) Leave Health and Wellness benefits Base Salary $100,000—$127,500 USD", "summaryDescription" : "Associate Director, Relevance Strategy at VaynerMedia LLC. Skills: Brand strategy, Consumer insights, Cultural hacking. Identify data-driven insights. Deliver compelling story to client", "postedDate" : "2026-06-16T01:19:47.418", "createdAt" : "2026-06-16T01:19:47.418", "lastUpdated" : "2026-06-16T12:05:54.292", "ingestTimestamp" : "2026-06-16T01:19:47.418", "mongoId" : "6a3075cbf292fd229c0138d4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 100000, "salaryAnnualMax" : 127500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Qualitative research", "Quantitative research", "Behavioral data analysis", "Cultural analysis", "Brand strategy", "Consumer insights", "Cultural hacking", "Digital behavior", "Integrated marketing planning", "Modern marketing ecosystems", "Cultural intelligence", "Brand strategy development", "Attention planning", "Cultural anthropology", "Content marketing" ], "skillCount" : 15, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c968d74d8ee00a098fe76", "title" : "Director, Channel Strategy", "company" : "Monster Energy", "industry" : "Outdoor & Apparel", "salary" : { "min" : 114000.0, "max" : 152000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Corona, California, United States", "locations" : [ "Corona", "California", "United States" ], "timestamp" : "2026-06-16T04:35:48.296", "fingerprint" : "17b0458bb552f26d856945b64d99a5b3c58236c9a6771b829f2e78912a5475ce", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/monsterenergy/jobs/4217298009", "externalId" : "4217298009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Corona", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.8752945,-117.5664440" } ], "locationText" : "Corona, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Director", "rawDescription" : "About Monster Energy: Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the game-changers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us. A Day in the Life: In the position of Director, Channel Strategy, you will serve as a key strategic business partner to the Revenue Growth Management, Commercial and Portfolio Strategy, Sales, and Marketing teams. You will translate enterprise‑level OBPPC, package, and channel strategies—set by the Sr Director, Package recommend pivots as needed based on real‑time learnings. Cross‑Functional Collaboration Work closely with Commercial, Marketing, RGM, Category Insights, and Channel Sales teams to ensure alignment and integrated planning. Provide channel subject‑matter expertise to internal partners to support business case development, new package introductions, and innovation pathways. Strategic Communication Synthesize insights and recommendations into clear narratives for leadership, customer teams, and cross‑functional partners. Ensure senior management is informed on channel performance, risks, and opportunities. Who You Are: Prefer a Bachelor's Degree in the field of --Business Administration, Finance, Economics, or related field of study Additional Experience Desired: More than 7 years of experience in Consumer Packaged Goods (CPG) industry Additional Experience Desired: More than 10 years of experience in Commercial Planning Computer Skills Desired: Proficient in Microsoft Applications Preferred Certifications: N/A Additional Knowledge or Skills to be Successful in this role: Nielsen, IRI, Consumer Insights Monster Energy provides competitive total compensation. The estimated annual salary range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location. Pay Range $114,000—$152,000 USD For United States applicants: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Read our privacy policy here: Privacy Policy", "summaryDescription" : "Director, Channel Strategy at Monster Energy", "postedDate" : "2026-06-14T20:07:14.248", "createdAt" : "2026-06-14T20:07:14.248", "lastUpdated" : "2026-06-16T04:35:48.296", "ingestTimestamp" : "2026-06-14T20:07:14.248", "mongoId" : "6a2c968d74d8ee00a098fe76", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 114000, "salaryAnnualMax" : 152000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca31d74d8ee00a09aa3d7", "title" : "Customer Success Director", "company" : "Enhesa", "industry" : "SaaS", "salary" : { "min" : 100000.0, "max" : 120000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Arlington, VA", "locations" : [ "Arlington", "VA" ], "timestamp" : "2026-06-16T03:02:56.230", "fingerprint" : "30a5c4baad7429c7cae89086ab3eda3c8f995fd183f504cd7a40ca47ff0f228c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/enhesa/jobs/4284581009", "externalId" : "4284581009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Arlington", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8769326,-77.0893094" } ], "locationText" : "Arlington, Virginia, United States", "experienceLevel" : "Director", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "workSiteFlexibility" : "Remote", "rawDescription" : "Who We Are: Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future. Our Mission: Identify EHS requirements for the industry Provide EHS compliance tools to companies Advise companies in developing and implementing corporate EHS strategies Enhesa’s core clients include Fortune 500 multinational companies. For more information, visit www.enhesa.com As part of our highly dynamic team, we offer: A competitive salary package experience with Microsoft Dynamics, Salesforce, Totango, or similar tools is advantageous Excellent customer relationship management skills, including executive-level communication and escalation handling Strong analytical capability, with the ability to interpret customer health data, account trends, renewal forecasts, and performance metrics Demonstrated ability to operate cross-functionally with Sales, Product, Finance, Marketing, and Operations Commercially astute, structured, and comfortable working in a fast-paced growth environment Excellent interpersonal, presentation, negotiation, and conflict resolution skills High levels of professionalism, personal drive, ownership, and accountability Collaborative team player with the ability to share information, best practices, and feedback constructively. Salary Range $100,000—$120,000 USD If you are ready to join our journey, please apply! Equal Opportunity Employer Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.", "summaryDescription" : "Customer Success Director at Enhesa. Manage customer relationships. 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The role ensures accurate time tracking, policy configuration, and compliance with labor laws. Key Responsibilities · Configure time tracking systems including shifts, schedules, and overtime rules. · Design and implement leave accrual and absence of management policies. · Manage integrations with payroll and HR modules to ensure data accuracy. · Perform data migration, system testing, and validation of time and attendance records. · Support post-implementation monitoring, issue resolution, and process improvement. · Ensure compliance with local, state, and federal labor regulations. ## Requirements Qualifications · 3–5 years of HRIS or HCM/Absence implementation experience (Workday, SAP, Oracle, UKG, etc.) · Strong understanding of time tracking, scheduling, and absence management processes. · Proficiency in data migration, validation, and reporting. Preferred Skills · HRIS or relevant system experience. · Experience in HR transformation or global HCM deployments. 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The role ensures accurate time tracking, policy configuration, and compliance with labor laws. Key Responsibilities · Configure time tracking systems including shifts, schedules, and overtime rules. · Design and implement leave accrual and absence of management policies. · Manage integrations with payroll and HR modules to ensure data accuracy. · Perform data migration, system testing, and validation of time and attendance records. · Support post-implementation monitoring, issue resolution, and process improvement. · Ensure compliance with local, state, and federal labor regulations. ## Requirements Qualifications · 3–5 years of HRIS or HCM/Absence implementation experience (Workday, SAP, Oracle, UKG, etc.) · Strong understanding of time tracking, scheduling, and absence management processes. · Proficiency in data migration, validation, and reporting. Preferred Skills · HRIS or relevant system experience. · Experience in HR transformation or global HCM deployments. By applying, I confirm I have read and accepted TransPerfect's Privacy Policy:", "summaryDescription" : "HRIS Implementation Specialist (Time & Leave Management). Skills: HRIS implementation, Time management, Leave management. Configure time tracking systems. Design leave accrual policies", "postedDate" : "2026-06-15T13:09:08.000", "createdAt" : "2026-06-15T22:39:32.645", "lastUpdated" : "2026-06-16T09:17:38.827", "ingestTimestamp" : "2026-06-15T22:39:32.645", "mongoId" : "6a30573cf292fd229cf364fa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Time tracking", "Leave accrual", "Absence management", "Data migration", "System testing", "Data validation", "Reporting", "HRIS implementation", "Time management", "Leave management", "System implementation", "Policy configuration", "Data accuracy", "Process improvement", "Scheduling", "Labor laws", "Workday", "SAP", "Oracle", "UKG" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7afe74d8ee00a0947cd1", "title" : "Payer Strategy Director", "company" : "Cohere Health", "industry" : "Healthcare", "salary" : { "min" : 220000.0, "max" : 320000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Payer Strategy in the HealthTech industry in the United States, adjusted for company size and remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T02:34:25.712", "fingerprint" : "0045fc27c041c471155b2190f93b9b5fec3c8cd4aca29eae423c2273059b2523", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/coherehealth/jobs/7770549003", "externalId" : "7770549003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "experienceMinYears" : 7, "experienceMaxYears" : 10, "experienceLevel" : "Director", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Opportunity Overview: We are seeking a Payer Strategy Director to join our Growth team. In this role, you will partner closely with the sales, implementation, and product to lead the process to help prospects develop the strategy and business case for UM transformation. This is an opportunity to partner directly with health plan executives and play a critical role in shaping and closing transformative partnerships that drive Cohere's growth strategy! What you’ll do: Become an expert on market and technology trends impacting utilization management and related clinical functions within health plans (e.g., care management, digital health, value-based care, interoperability, etc.) Engage with payer executives as a thought partner, advising them on market trends, best practices, and opportunities to drive more business value from their UM function Serve as a Cohere SME on sales calls with payer executives, capable of leading demonstrations and speaking to the value and differentiation of the Cohere platform Lead consultative process to scope client partnerships and help prospects develop the strategy and business case for UM transformation Contribute to growth function by identifying opportunities to improve our internal processes and deliverables to build a scalable and high impact enterprise sales model What you’ll need: 7-10 years of experience in similar role for a health-tech company, healthcare consulting, or health plan Deep experience selling into, or working with, health insurance plans across different lines of business Understanding of health plan technology systems and workflows (e.g., core claims platforms, CM/UM systems, claims data, analytics, etc.) Exceptional verbal and written communications skills Demonstrated problem-solving and analytical ability. Experience with financial analysis and return on investment modeling Customer-orientation and start-up ready mindset; comfortable with ambiguity Highly collaborative and experience participating in team-led sales models Experience working with cross-functional teams; project management experience a plus Willing to travel to prospect meetings Deep experience selling into, or working with, health insurance plans across different lines of business a plus Demonstrated success in complex sales of complex enterprise technology platforms a plus Graduate degree in relevant field (e.g., MBA, MPH, etc.) a plus Pay flexible spending and health savings account \uD83C\uDFDD️ Flex Time Off + company holidays \uD83D\uDC76 Up to 14 weeks of paid parental leave \uD83D\uDC36 Pet insurance  The salary range for this position is $180,000 to $190,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. Interview Process*: Connect with Talent Acquisition for a Preliminary Phone Screening Meet your Hiring Manager! Case Study Behavioral Interview(s) *Subject to change About Cohere Health: Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U. S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can’t wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal. #LI-Remote #BI-Remote", "summaryDescription" : "Payer Strategy Director at Cohere Health", "postedDate" : "2026-06-14T20:02:33.200", "createdAt" : "2026-06-14T20:02:33.200", "lastUpdated" : "2026-06-16T02:34:25.712", "ingestTimestamp" : "2026-06-14T20:02:33.200", "mongoId" : "6a2c7afe74d8ee00a0947cd1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 320000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "HealthTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30573cf292fd229cf364fc", "title" : "HRIS Implementation Specialist (Time & Leave Management)", "industry" : "Human Resources", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for HRIS Implementation Specialist in London, UK, adjusted for mid-seniority and technology industry." }, "location" : "London, Greater London, United Kingdom", "locations" : [ "London, Greater London, United Kingdom" ], "timestamp" : "2026-06-16T08:15:27.216", "fingerprint" : "306d2b8ab84cc46a6693163804ff03cad54d442974cce9ac3761fe64af46777a", "source" : "recruitee", "language" : "en", "applyUrl" : "https://transperfect.com/o/hris-implementation-specialist-time-leave-management-london-or-manchester/c/new", "externalId" : "2641252", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "Greater London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5156177,-0.0919983" }, { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "London, Greater London, United Kingdom; Manchester, United Kingdom", "employmentType" : "FULL_TIME", "minimumEducation" : "bachelor's degree", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Time tracking", "Leave management", "Absence management", "Data migration", "System testing", "Process improvement" ], "hardSkillsList" : [ "Policy configuration", "Labor law compliance" ], "hardSkills" : [ { "name" : "Policy configuration", "level" : "intermediate" }, { "name" : "Labor law compliance", "level" : "intermediate" } ], "majorSkills" : "HRIS implementation, Time management, Leave management, Absence management", "majorSkillsList" : [ "HRIS implementation", "Time management", "Leave management", "Absence management" ], "coreResponsibilities" : "Configure time tracking systems, Design leave accrual policies, Implement leave accrual policies, Design absence management policies, Implement absence management policies, Manage integrations with payroll, Manage integrations with HR modules, Perform data migration, Perform system testing, Perform validation of records, Support post-implementation monitoring, Resolve issues, Improve processes, Ensure compliance with labor regulations", "projectManagementSkills" : [ "System implementation" ], "domainKnowledge" : "Time tracking; Scheduling; Absence management; Labor laws", "domainList" : [ "time-tracking", "scheduling", "absence-management", "labor-laws" ], "domainSpecificKnowledge" : [ "Time tracking", "Scheduling", "Absence management", "Labor laws" ], "toolProficiency" : [ "Workday", "SAP", "Oracle", "UKG" ], "problemSolvingSkills" : "Issue resolution", "outcomesObjectives" : "Ensure accurate time tracking; Ensure policy configuration; Ensure compliance with labor laws; Ensure data accuracy", "qualificationsBasic" : "3–5 years HRIS implementation experience, 3–5 years HCM implementation experience, 3–5 years Absence implementation experience, Understanding of time tracking processes, Understanding of scheduling processes, Understanding of absence management processes, Proficiency in data migration, Proficiency in data validation, Proficiency in reporting", "qualificationsPreferred" : "HRIS system experience, Relevant system experience, HR transformation experience, Global HCM deployments experience", "remoteFriendly" : true, "rawDescription" : "The HRIS Implementation Specialist - Time & Leave Management will be supporting the implementation of the new HRIS and optimizing time, attendance, and leave management modules. The role ensures accurate time tracking, policy configuration, and compliance with labor laws. Key Responsibilities · Configure time tracking systems including shifts, schedules, and overtime rules. · Design and implement leave accrual and absence of management policies. · Manage integrations with payroll and HR modules to ensure data accuracy. · Perform data migration, system testing, and validation of time and attendance records. · Support post-implementation monitoring, issue resolution, and process improvement. · Ensure compliance with local, state, and federal labor regulations. ## Requirements Qualifications · 3–5 years of HRIS or HCM/Absence implementation experience (Workday, SAP, Oracle, UKG, etc.) · Strong understanding of time tracking, scheduling, and absence management processes. · Proficiency in data migration, validation, and reporting. Preferred Skills · HRIS or relevant system experience. · Experience in HR transformation or global HCM deployments. By applying, I confirm I have read and accepted TransPerfect's Privacy Policy:", "summaryDescription" : "HRIS Implementation Specialist (Time & Leave Management). Skills: HRIS implementation, Time management, Leave management, Absence management. Configure time tracking systems. 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Planning", "industry" : "Government", "salary" : { "min" : 165000.0, "max" : 235000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director-level Deputy Director of Capital Planning in Boston, MA, adjusted for government industry and full-time employment." }, "location" : "Massachusetts-Boston", "locations" : [ "Massachusetts-Boston", "Construction", "Mass School Building Authority, Full-time, Full-time" ], "timestamp" : "2026-06-16T01:48:38.388", "fingerprint" : "0ed45c294e67d81cb69f75aa651ec9526c11e0b9b559e6cf099dae64765d852a", "source" : "taleo", "language" : "en", "applyUrl" : "https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=1080317", "externalId" : "1080317", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceLevel" : "Director", "technicalSkills" : "Microsoft Office, Excel, Word, PowerPoint, SharePoint, Outlook, Teams, Power BI, Tableau", "professionalSkills" : [ "Project management", "Vendor management", "Program management", "Process management", "Resource planning", "Policy updates", "Budget development", "Contract oversight", "Performance appraisal", "Employee coaching", "Employee mentoring", "Employee counseling" ], "hardSkillsList" : [ "Vendor contract execution", "Project conformance", "Due diligence", "Material review", "Public outreach presentations", "Employee recruitment", "Employee selection", "Employee orientation", "Employee training", "Performance management" ], "softSkillsList" : [ "Leadership", "Persuasion", "Motivation" ], "hardSkills" : [ { "name" : "Vendor contract execution", "level" : "intermediate" }, { "name" : "Project conformance", "level" : "intermediate" }, { "name" : "Due diligence", "level" : "intermediate" }, { "name" : "Material review", "level" : "intermediate" }, { "name" : "Public outreach presentations", "level" : "intermediate" }, { "name" : "Employee recruitment", "level" : "intermediate" }, { "name" : "Employee selection", "level" : "intermediate" }, { "name" : "Employee orientation", "level" : "intermediate" }, { "name" : "Employee training", "level" : "intermediate" }, { "name" : "Performance management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Persuasion" }, { "name" : "Motivation" } ], "majorSkills" : "Capital Planning, Project Management, Supervisory Experience", "majorSkillsList" : [ "Capital Planning", "Project Management", "Supervisory Experience" ], "coreResponsibilities" : "Manage multi-billion-dollar capital grant program, Align capital outlook with available resources, Manage business processes, Manage assigned staff, Ensure execution of vendor contracts, Ensure project conformance with policies, Manage Directors within Capital Planning, Support day-to-day operations, Manage Core and Accelerated Repair Programs, Set department goals and priorities, Monitor department goals and priorities, Achieve department goals and priorities, Support development of potential initiatives, Support development of new programs, Support development of expanded programs, Support development of policy updates, Support development of department budgets, Assist in development of memorandums, Assist in processing memorandums, Oversee management of Accelerated Repair Program, Oversee long-term outlook for programming, Oversee long-term outlook for budget, Support timely processing of reviews, Support material for Board approvals, Manage development of expanded aspects, Oversee management of annual Statement of Interest review, Oversee due diligence for Core Program, Oversee due diligence for Accelerated Repair Program, Support Capital Planning research, Support Capital Planning review, Support Capital Planning analysis, Support Capital Planning presentation, Oversee vendor contracts, Coordinate programs, Plan long-term, Prepare reports, Verify reports, Issue reports, Share key project information, Share critical program decisions, Collaborate on technical documents, Ensure project conformance with guidelines, Lead coordination of updates to manuals, Lead coordination of updates to tools, Inform staff and districts, Ensure consistent application of grant policy, Participate as member of Owner’s Project Manager Review, Participate as member of Designer Selection Panel, Represent MSBA through public outreach, Present to professional organizations, Recruit employees, Select employees, Orient employees, Train employees, Lead employees to accomplish results, Communicate job expectations, Establish performance standards, Monitor employee performance, Appraise employee performance, Manage employees, Coach employees, Mentor employees, Counsel employees, Ensure employee compliance with policies, Ensure employee compliance with procedures, Ensure employee compliance with productivity standards", "teamCollaboration" : "Cross-functional coordination; Work with Director; Work with staff; Work with districts; Work with stakeholders; Work with professional organizations", "projectManagementSkills" : [ "Project management", "Capital Planning", "Program management", "Vendor contract management", "Long-term planning" ], "domainKnowledge" : "Public school construction; Capital grant programs; Massachusetts laws", "domainList" : [ "public-school-construction", "capital-grant-programs", "massachusetts-laws" ], "domainSpecificKnowledge" : [ "Public school construction", "Capital grant programs", "Massachusetts laws" ], "toolProficiency" : [ "Microsoft Office", "Excel", "Word", "PowerPoint", "SharePoint", "Outlook", "Teams", "Power BI", "Tableau" ], "communicationSkills" : "Executive presentations; Technical information presentation; Public outreach presentations; Verbal communication; Written communication", "documentationSkills" : "Technical documents; Internal manuals; External manuals", "problemSolvingSkills" : "Analysis; Research; Review", "specialRequirements" : "Occasional travel, Maintain confidentiality", "outcomesObjectives" : "Deliver superior results; Achieve departmental goals; Achieve individual performance results", "qualificationsBasic" : "Bachelor's degree in a related field, Minimum of 10 years of project management experience, Minimum of 5 years of supervisory experience", "qualificationsPreferred" : "Experience working with Massachusetts laws, Knowledge of Power BI, Knowledge of Tableau software", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : " Job Title: Deputy Director of Capital Planning Department: Capital Planning Reports To: Director of Capital Planning FLSA: Exempt Grade: 17 POSITION SUMMARY: Partner with the Director of Capital Planning to manage a multi-billion-dollar capital grant program for public school construction by aligning the MSBA’s long-term capital outlook with available resources including project grants, department budgets, and staffing. The Deputy Director of Capital Planning manages business processes and assigned staff to ensure execution of the Department’s vendor contracts and project conformance with MSBA’s policies and procedures. The Deputy Director of Capital Planning works in conjunction with the Director of Capital Planning to manage the Directors within Capital Planning and supports the Director of Capital Planning in the day-to-day operations of the Capital Planning Department and the overall management of the Core and Accelerated Repair Programs. Essential Functions and Responsibilities Partner with the Director of Capital Planning to set, monitor, and achieve department goals and priorities with concentration in long-term initiatives. Assist the Director of Capital Planning to support the development of potential initiatives, new or expanded programs, policy updates, and department budgets. Assist in the development and processing of associated memorandums. Oversee the management of the Accelerated Repair Program, particularly the long-term outlook for programming and budget. Support timely processing of reviews including material for Board approvals. Manage the development of additional or expanded aspects of the Program. Oversee the management of the annual Statement of Interest review processes and due diligence for Core Program and Accelerated Repair Program. Support Capital Planning’s research, review, analysis, and presentation of associated material. Assist in the oversight of vendor contracts including program coordination and long-term planning. Concentration areas may include Technical Services, Commissioning, Post Occupancy Evaluation, and School Survey. Assist the Director of Capital Planning in preparing, verifying, and issuing regular reports sharing key project information and critical program decisions for internal and external audiences as well as the MSBA Board of Directors. Collaborate and perform technical documents to ensure project conformance with MSBA guidelines and policies. Lead coordination of updates to internal and external manuals and other tools for use by staff and districts to inform and ensure consistent application of MSBA grant policy for districts. Participate as a member of the Owner’s Project Manager Review Panel, on a rotational basis, as an assigned MSBA staff member. Participate as a member of the Designer Selection Panel, on a rotational basis, as an assigned MSBA staff member. Represent the MSBA through public outreach presentations with various professional organizations. Track record of delivering superior results, commanding respect, and performing leadership roles while displaying strategic and visionary skills. Supervisory Responsibilities Recruit, select, orient, and train employees to maintain assigned staff level. Lead employees to accomplish departmental and individual performance results. Communicate job expectations and establish, monitor, and appraise employee performance results. Manage, coach, mentor, and counsel employees. Ensure employee compliance with MSBA policies, procedures, and productivity standards. Required Education, Experience, and Skills Bachelor’s degree in a related field. Minimum of 10 years of project management experience working with project management firms, designers, contractors, or other stakeholders required. Minimum of 5 years of supervisory experience required. Ability to work hybrid work schedule - minimum of two (2) in-office days per week Experience working with or interpreting Massachusetts laws, including M.G.L. Chapter, 30, Chapter 149 and 149A, and Chapter 7 preferred. Strong verbal and written communication skills, including the ability to deliver executive-level presentations that present technical information in a clear and understandable manner. Success in roles requiring execution of multiple tasks while responding to multiple priorities. Proven ability to work with efficiency, flexibility, and confidence. Demonstrated ability to build and maintain relationships with a wide array of people – junior and senior, nonprofit, local/state government, education, and from diverse backgrounds. Advanced Proficiency in Microsoft Office software applications, including Excel, Word, PowerPoint SharePoint, Outlook, and Teams. Knowledge of Power BI and/or Tableau software is a plus. Ability to persuade, inspire, and motivate others. Ability to work both independently and as part of a team. Ability and willingness to occasionally travel. Ability and willingness to maintain confidentiality at every level. Dpty Dir Capital Projects", "summaryDescription" : "Deputy Director of Capital Planning. Skills: Capital Planning, Project Management, Supervisory Experience. Manage multi-billion-dollar capital grant program. 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With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.  WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com. 10193 - Director, Certifications Management, Global Investment Department: Global Media Management & Delivery Investment Team Role Purpose: The Global Media Platform Certification & Operations Specialist plays a critical role in optimizing WPP's relationships with key media delivery platforms. This position is responsible for the end-to-end management, tracking, and reporting of WPP's global certification goals with media delivery partners such as Meta, TikTok, and Google. By diligently monitoring license counts against negotiated commercial targets, this role ensures the assures investment goal adherence maintains a competitive edge. Key Responsibilities: Goal Management & Tracking: Oversee and manage the global certification goals set with major media delivery platforms. License Count Monitoring: Proactively track and monitor license counts across WPP's global markets against pre-defined commercial agreements and targets with vendor partners. Market Engagement: Act as a key point of contact for local market teams, facilitating communication and gathering accurate license count data to ensure timely and precise tracking. Dashboard Development & Automation: Design, develop, and maintain automated dashboards and reporting tools (e.g., using Tableau, Power BI, Google Data Studio) to streamline the tracking process, visualize progress, and provide real-time insights into certification status and commercial goal attainment. Performance Analysis: Analyze data to identify trends, highlight areas of underperformance or opportunity, and provide actionable recommendations to leadership and market teams. Reporting & Communication: Prepare regular, comprehensive reports and presentations on certification progress, commercial goal achievement, and the financial impact of these efforts for various stakeholders, including the Global Media Management & Delivery Investment Team. Stakeholder Collaboration: Work in close partnership with the Global Practices Team to ensure alignment with best practices and the Global Learning & Development Team to support relevant training and knowledge sharing. Process Improvement: Identify and implement opportunities for process optimization and standardization in global certification management and data collection. Skills & Experience: Required: Experience: Mid-level professional experience in media operations, ad technology, data analysis, or a similar analytical role within a global organization or agency environment. Analytical Acumen: Demonstrated strong analytical skills with the ability to interpret complex data sets, identify key insights, and translate them into clear, concise reports and recommendations. Data Visualization & Automation: Proven proficiency in developing and utilizing data visualization tools (e.g., Tableau, Power BI, Google Data Studio, Advanced Excel) for automated reporting and dashboard creation. Organizational Skills: Excellent organizational skills with exceptional attention to detail, capable of managing multiple tasks and deadlines effectively. Communication: Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively with diverse stakeholders across different cultures and seniority levels. Proactivity: Self-motivated and proactive, with the ability to work independently and as part of a collaborative global team. Language: Fluent in English (written and spoken). Desired (Bonus Points For): Knowledge of driving results effectively in agency or holding company operational structures through indirect influence. Good understanding of major media buying platforms beneficial Experience with commercial agreements, vendor management, or financial benefit tracking. Project management certification or proven experience in managing small to medium-sized projects. Life at WPP Media & Benefits Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country. Please note this is a UK based role and requires individuals to have the right to work in this location Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.  #LI-Promoted Please read our Privacy Notice for more information on how we process the information you provide.", "summaryDescription" : "Director, Certifications Management at WPP Media", "postedDate" : "2026-06-15T23:25:25.922", "createdAt" : "2026-06-15T23:25:25.922", "lastUpdated" : "2026-06-16T09:56:20.988", "ingestTimestamp" : "2026-06-15T23:25:25.922", "mongoId" : "6a30578df292fd229cf3b23c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Media", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305119f292fd229cefa309", "title" : "Senior Director, Customer Success", "industry" : "Support", "salary" : { "min" : 220000.0, "max" : 320000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Director in the US SaaS industry, adjusted for director-level experience and remote work." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T12:57:39.761", "fingerprint" : "2532271a4c093b04062b0552e861cfbee2d7fa64c359b5a8c5cb8b10cfc2c6e8", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/b84d7473-2921-4679-81a5-6b3847235c49/apply", "externalId" : "b84d7473-2921-4679-81a5-6b3847235c49", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "Director", "technicalSkills" : "CRM platforms, Customer Success platforms", "professionalSkills" : [ "Talent development", "Team scaling", "Performance management", "Stakeholder management", "Data-driven decision-making", "Strategic negotiations", "Risk management" ], "hardSkillsList" : [ "Revenue retention", "Product adoption", "Risk identification", "Customer engagement", "Mitigation strategies", "Business recommendations" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Revenue retention", "level" : "intermediate" }, { "name" : "Product adoption", "level" : "intermediate" }, { "name" : "Risk identification", "level" : "intermediate" }, { "name" : "Customer engagement", "level" : "intermediate" }, { "name" : "Mitigation strategies", "level" : "intermediate" }, { "name" : "Business recommendations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer Success, Revenue retention, Team leadership", "majorSkillsList" : [ "Customer Success", "Revenue retention", "Team leadership" ], "coreResponsibilities" : "Own and drive customer success outcomes, Drive gross revenue retention, Drive net revenue retention, Drive product adoption, Drive expansion, Identify customer risk, Lead Customer Success organization, Coach Customer Success organization, Scale Customer Success organization, Foster accountability culture, Foster performance culture, Foster customer advocacy culture, Design scalable operational frameworks, Implement scalable operational frameworks, Design lifecycle processes, Implement lifecycle processes, Design reporting structures, Implement reporting structures, Design dashboards, Implement dashboards, Design performance management systems, Implement performance management systems, Develop consultative customer engagement methodologies, Improve customer adoption, Deepen customer value realization, Support customer retention, Support customer growth, Act as executive sponsor, Manage customer escalations, Lead strategic negotiations, Partner cross-functionally with Sales, Partner cross-functionally with Product, Partner cross-functionally with Marketing, Partner cross-functionally with Support, Align customer insights with product improvements, Align customer insights with expansion strategies, Establish risk management frameworks, Identify churn signals, Implement mitigation strategies, Influence organizational strategy, Translate customer feedback into recommendations, Translate performance data into recommendations", "teamCollaboration" : "Cross-functional partnership; 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Drive net revenue retention; Drive product adoption; Drive expansion; Improve customer adoption; Deepen customer value realization; Support long-term retention; Support long-term growth; Identify churn signals early; Implement mitigation strategies; Translate feedback into recommendations; Translate data into recommendations", "qualificationsBasic" : "10-15+ years B2B customer-facing experience, 5+ years leading managers or senior CSMs, Proven track record driving retention, expansion, adoption, Executive presence, Experience managing high-stakes escalations, Experience leading complex commercial negotiations, Ability to build scalable CS frameworks, Ability to build lifecycle programs, Ability to build operational processes, Proficiency with CRM platforms, Proficiency with Customer Success platforms, Use data and insights to inform strategy, Excellent cross-functional collaboration skills, Excellent stakeholder management skills, Ability to influence senior stakeholders, Analytical mindset, Proven leadership skills, Focus on talent development, Focus on team scaling, Focus on performance management", "qualificationsPreferred" : "Travel up to 20% for customer engagement", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own and drive key customer success outcomes, including gross and net revenue retention, product adoption, expansion, and proactive risk identification across a large and diverse customer base. Lead, coach, and scale a high-performing Customer Success organization, including managers and senior Customer Success Managers, fostering a culture of accountability, performance, and customer advocacy. Design and implement scalable operational frameworks, including lifecycle processes, reporting structures, dashboards, and performance management systems to enable data-driven decision-making. Develop repeatable, consultative customer engagement methodologies that improve adoption, deepen customer value realization, and support long-term retention and growth. Act as an executive sponsor for high-value and complex customer relationships, managing escalations and leading strategic negotiations when required. Partner cross-functionally with Sales, Product, Marketing, and Support to align customer insights with product improvements and expansion strategies. Establish proactive risk management frameworks to identify churn signals early and implement mitigation strategies across the customer base. Influence organizational strategy by translating customer feedback and performance data into actionable business recommendations. Requirements: 10–15+ years of experience in B2B customer-facing roles, with at least 5+ years leading and developing managers or senior Customer Success professionals. Proven track record of driving retention, expansion, and adoption metrics within a scaled Customer Success or Account Management organization. Strong executive presence with experience managing high-stakes customer escalations and complex commercial negotiations. Demonstrated ability to build scalable customer success frameworks, lifecycle programs, and operational processes in a data-driven environment. Strong proficiency with CRM and Customer Success platforms, using data and insights to inform strategy and execution. Excellent cross-functional collaboration and stakeholder management skills, with the ability to influence senior internal and external stakeholders. Strong analytical mindset with the ability to translate customer data into actionable insights and strategic recommendations. Proven leadership skills with a focus on talent development, team scaling, and performance management. Ability to travel up to approximately 20% for customer engagement and team collaboration. Benefits: Competitive base salary with performance-based incentive compensation and equity opportunities. Comprehensive healthcare coverage including medical, dental, and vision insurance. Retirement savings plan and financial wellness programs. Flexible remote-first work arrangements supporting work-life balance. Generous paid time off and company holidays. Professional development opportunities and leadership growth programs. Employee wellness initiatives and mental health support resources. Opportunity to lead a high-impact global organization focused on customer value and long-term revenue growth. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Director, Customer Success. Skills: Customer Success, Revenue retention, Team leadership. Own and drive customer success outcomes. 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Creative teams; Senior account teams; Analytics team", "domainKnowledge" : "Healthcare marketing; HCP marketing; Patient marketing; Digital channels; Digital tactics", "domainList" : [ "healthcare-marketing", "hcp-marketing", "patient-marketing", "digital-channels", "digital-tactics" ], "domainSpecificKnowledge" : [ "Healthcare marketing", "HCP marketing", "Patient marketing", "Digital channels", "Digital tactics" ], "communicationSkills" : "Client presentations; Storytelling skills", "continuousLearning" : "Experiment with new apps; Experiment with new technologies", "innovationCreativity" : "Purposeful innovation", "problemSolvingSkills" : "Tease out real why; Actionable recommendations", "outcomesObjectives" : "Meet client business goals; Deliver seamless customer experience; Deliver engaging customer experience; Accelerate decisions; Advance care; Drive meaningful change", "qualificationsBasic" : "6+ years digital strategist experience, Pharmaceutical and healthcare experience, HCP and patient experience, Solid, varied foundation in digital", "qualificationsPreferred" : "Keen interest in emerging technologies, Experience creating omnichannel experience maps, Experience creating digital ecosystems, Experience creating customer journeys, Experience creating dynamic presentations, Experience delivering digital strategy, Experience delivering new thinking, Ability to turn data points into insights, Ability to explain things others may not understand, Ability to get others excited about channels, Ability to get others excited about tactics, Ability to get others excited about innovation, Collaborative nature, Unafraid to tap others for perspectives, Unafraid to tap others for points of view", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About the job At Remedy Edge, we believe health can’t wait. The stakes are higher. The pace is faster. And hesitation costs lives. That’s why Remedy Edge exists—to bring urgency to health. Urgent thinking. Urgent creativity. Urgent action. We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people - from awareness to action, from delay to decision, from possibility to progress. Because when health is on the line, every moment matters. And every edge counts. Inclusivity Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity. Flexibility At Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge. Who We Are Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates. Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can’t afford to wait. Title: Freelance Associate Director, Engagement Strategy Location: NYC - Hybrid Department/Discipline: Experience Collective (ECx) Background The Freelance Associate Director, Engagement Strategy, as part of our The Experience Collective (ECx), partners with our healthcare clients to design modern, unified experiences for HCPs and consumers, predominantly in digital. Our The Experience Collective (ECx) is an established team of digital-first experts who sit at the intersection of strategy, creative, and technology to deliver audience-centric experiences through the right channels, tactics, and partners. Our Engagement Strategists are anchored by tech trends, audience digital habits, digital platform knowledge & best practices, creative technology, CX, and purposeful innovation. In addition to a background in digital strategy (or a related role), our Freelance Associate Director, Engagement Strategist will need to have a keen interest in emerging technologies. Together with other members of The Experience Collective (ECx), they’ll help us chart the future of healthcare marketing and get other teams and our clients excited about it! The Freelance Associate Director, Engagement Strategy position reports into the VP, Director of Engagement Strategy. What You’ll Do Digital/Engagement strategy: Lead the development of channel strategies and tactical plans that meet our clients’ business goals, in partnership with brand strategy and creative teams Omnichannel planning: Lead the development of omnichannel strategies that integrate customer journey mapping, personalization, and data analytics to deliver a seamless and engaging customer experience across all touchpoints Client counsel and leadership: Work alongside senior account, creative, and brand strategy teams to steer the direction of our work from an Engagement perspective – and provide ongoing guidance and insight to clients about the best courses of action Tactical ideation: Tease out the real why behind our clients challenges and guide the team in ideating initiatives that break through barriers and deliver on the key brands priorities in impactful and novel ways. Innovation: Engage with emerging technologies and channels (AI, voice/audio tech, etc.) and identify opportunities for us to introduce new processes, partners, and tactics into our work, leveraging your strategic prowess to navigate it all Thought leadership: Provide guidance on digital marketing trends, best practices, inspiration and proactive POVs on emerging channels or technologies to our clients and our agency. Media integration: Bring working knowledge of media in the healthcare space to provide high level thoughts in plans and opportunities our media partners share What You’ll Bring Advanced-level thinking as a digital strategist with 6+ years of experience Pharmaceutical and healthcare experience across HCP and patient A solid, varied foundation in digital with fluency across CRM, web, mobile, OLA, and SEO/SEM Proven ability to guide connected and personalized omnichannel marketing strategies (eg creating omnichannel experience maps, digital ecosystems, and journeys) Experience creating dynamic and compelling presentations that deliver digital strategy and new thinking into a clear story, across the agency as well as with clients The ability to turn data points into insights that lead to actionable recommendations Fluency in digital and social analytics capabilities so that you can partner with our analytics team to set and evaluate KPIs Fascination with the everchanging digital space – you don’t mind getting your hands dirty to experiment with new apps and technologies An entrepreneurial spirt looking to continually grow and push things to new places The ability to explain things others may not always fully understand in a way that gets them excited about a channel, tactic, or innovation opportunity A collaborative nature that is unafraid to tap others for their unique perspectives and points of view as part of your work process Impeccable written, verbal communication, and storytelling skills  Strong self-direction, motivation, and organization  The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. $100/hr - $110/hr Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.", "summaryDescription" : "Freelance Associate Director, Engagement Strategy at Omnicom Health. Skills: Engagement strategy, Experience planning, Digital strategy. Lead channel strategies development. Lead tactical plans development", "postedDate" : "2026-06-16T03:16:54.699", "createdAt" : "2026-06-16T03:16:54.699", "lastUpdated" : "2026-06-16T12:38:47.081", "ingestTimestamp" : "2026-06-16T03:16:54.699", "mongoId" : "6a30a262f292fd229c11bad2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 208000, "salaryAnnualMax" : 228800, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Digital marketing trends", "Digital platform knowledge", "Digital habits", "Best practices", "Engagement strategy", "Experience planning", "Digital strategy", "Omnichannel planning", "Client counsel", "Tactical ideation", "Thought leadership", "Media integration", "Healthcare marketing", "HCP marketing", "Patient marketing", "Digital channels", "Digital tactics" ], "skillCount" : 17, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306768f292fd229cfbca30", "title" : "Director, Customer Success Data Engineering", "company" : "Toast", "industry" : "Hospitality", "salary" : { "min" : 215000.0, "max" : 315000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for Director, Customer Success Data Engineering in Boston, MA, adjusted for SaaS industry and company size." }, "location" : "Boston, MA, United States", "locations" : [ "Boston", "MA", "United States" ], "timestamp" : "2026-06-16T08:48:07.601", "fingerprint" : "4bc71b5b4b23b4cb5ae7edae2bd63402c6637390ab8750f65e7e773bf34672c5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.toasttab.com/jobs?gh_jid=8008019", "externalId" : "8008019", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "SQL, Python, R, Scala, Spark, Dbt, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Dbt Cloud, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, S3, Glue, SageMaker, Athena, GCP, Vertex AI, Azure, Synapse, ML Studio", "professionalSkills" : [ "Data modeling", "Analytics engineering", "AI data strategy", "Data architecture", "Pipeline development", "System design" ], "hardSkillsList" : [ "Data integration", "Data modeling", "Pipeline optimization", "Data quality monitoring", "KPI definition", "Data lineage", "Governance standards" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Data integration", "level" : "intermediate" }, { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "Pipeline optimization", "level" : "intermediate" }, { "name" : "Data quality monitoring", "level" : "intermediate" }, { "name" : "KPI definition", "level" : "intermediate" }, { "name" : "Data lineage", "level" : "intermediate" }, { "name" : "Governance standards", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Data architecture, AI data strategy, Data modeling, Leadership", "majorSkillsList" : [ "Data architecture", "AI data strategy", "Data modeling", "Leadership" ], "coreResponsibilities" : "Own the redesign of the unified CS data, Connect data across Care, CX, Enablement, and CSS, Define and execute the AI data strategy for, Make active architectural decisions for AI data retrieval, Build and maintain a documentation layer, Develop and apply a clear framework for AI, Lead the data integration for the contact center, Design and optimize pipelines for analytics, reporting, and, Establish testing, monitoring, and alerting as standard practice, Manage and mentor two senior data and analytics, Serve as the primary data architecture partner for, Collaborate closely with cross-functional peers, Represent CS data interests in enterprise governance forums, Ensure CS data is accurate, accessible, and trusted, Maintain a shared KPI dictionary, Maintain a data lineage map, Maintain a self-service analytics framework, Establish clear SLAs for data delivery, Establish processes for ongoing data quality monitoring", "teamCollaboration" : "Cross-functional peers; CS analytics and operations leaders; Enterprise data infrastructure; Finance; Business technology; Centralized data teams; Enterprise governance forums", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Customer Success data; Contact center platform; AI consumption; Semantic layer; Data quality; Data governance", "domainList" : [ "customer-success-data", "contact-center-platform", "ai-consumption", "semantic-layer", "data-quality", "data-governance" ], "domainSpecificKnowledge" : [ "Customer Success data", "Contact center platform", "AI consumption", "Semantic layer", "Data quality", "Data governance" ], "toolProficiency" : [ "Snowflake", "Dbt", "Contact center platform" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation layer; Data documentation", "problemSolvingSkills" : "Diagnose systemic data quality and architecture problems; Redesign from the ground up", "outcomesObjectives" : "Ensure predictability and consistency of AI outputs; Ensure clean, well-modeled contact data flows; Ensure stakeholders are not the first to know something is broken; Build a high-performance team; Ensure security, compliance, and architecture standards are met; Ensure CS data is accurate, accessible, and trusted", "qualificationsBasic" : "10+ years of experience in data platform, data modeling, or analytics engineering, 3 years in a leadership capacity, Experience designing data models with AI consumption in mind, Hands-on experience with modern data stack tools, Building or maintaining a semantic layer, Track record of treating pipelines like software, Proven ability to diagnose systemic data quality and architecture problems, Cross-functional communication skill", "qualificationsPreferred" : "PhD preferred, Specific ML framework experience, Cloud platform certs", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Role Overview This role serves as the data leader and technical authority for Customer Success data at Toast. You will own the strategy and execution of CS data modeling initiatives -- redesigning the CS data model from the ground up and defining how data is accessed, queried, and served across the organization. The CS data model needs to work reliably in two modes: as a structured foundation for dashboards, reporting, and operational metrics, and as a well-documented, trustworthy layer that AI systems can query consistently. Building for both -- and making deliberate architectural decisions about when each approach is appropriate -- is central to this role. This is an embedded role, sitting inside the CS organization. CS data problems are business problems first -- understanding how customers are being supported, where friction exists, and what patterns predict risk or opportunity requires close proximity to the teams asking those questions. This role is positioned to build that context directly and translate it into data architecture decisions. You will lead a small team of two senior data and analytics engineers to start, with room to grow as the function matures. What You'll Do Data Architecture & AI Data Strategy Own the redesign of the unified CS data model, connecting data across Care, CX, Enablement, and CSS teams and source systems including our new contact center platform. Define and execute the AI data strategy for CS -- specifically, how AI accesses, queries, and interacts with the data model. This means making active architectural decisions about when to pre-calculate and structure data versus when to allow dynamic AI retrieval, with predictability and consistency of outputs as the governing constraint. Build and maintain a documentation layer that functions as a first-class artifact -- not an afterthought. Reliable AI data access depends on well-structured, accurate documentation, and this person will treat it that way. Develop and apply a clear framework for when AI is the right tool versus traditional data approaches. Part of the job is pushing back when AI is unnecessary or introduces reliability risk. Platform & Pipeline Development Lead the data integration for the contact center platform migration, ensuring clean, well-modeled contact data flows into the CS data layer from day one. Design and optimize pipelines for analytics, reporting, and AI/ML-driven use cases. Establish testing, monitoring, and alerting as standard practice across CS pipelines -- freshness checks, completeness validation, anomaly detection. Stakeholders should never be the first to know something is broken. Leadership & Cross-functional Partnership Manage and mentor two senior data and analytics engineers, providing clear direction and building a high-performance team from the ground up. Serve as the primary data architecture partner for CS analytics and operations leaders, translating business problems into data model and tooling decisions. Collaborate closely with cross-functional peers in CS analytics, enterprise data infrastructure, finance, and business technology to align on KPI definitions, data lineage, and governance standards. Represent CS data interests in enterprise governance forums, ensuring security, compliance, and architecture standards are met. Enablement & Governance Ensure CS data is accurate, accessible, and trusted by the teams who depend on it -- from strategic OKRs down to operational dashboards. Maintain a shared KPI dictionary, data lineage map, and self-service analytics framework in partnership with centralized data teams. Establish clear SLAs for data delivery and processes for ongoing data quality monitoring. What We're Looking For Required Qualifications 10+ years of experience in data platform, data modeling, or analytics engineering roles, with at least 3 years in a leadership capacity. Experience designing data models with AI consumption in mind -- structuring for retrieval versus pre-calculation tradeoffs, ensuring predictability of outputs, and understanding that documentation is infrastructure, not overhead. Hands-on experience with modern data stack tools -- Snowflake, dbt, or equivalent -- including building or maintaining a semantic layer that ensures consistent metric definitions across BI tools, notebooks, and AI agents. A track record of treating pipelines like software: automated tests, schema validation, freshness and completeness monitoring, and changes that go through review before they reach production. You have been burned by silent data failures and build accordingly. Proven ability to diagnose systemic data quality and architecture problems and redesign from the ground up -- not just patch on top of what exists. Strong cross-functional communication skills -- you can translate complex data architecture decisions for non-technical business stakeholders. Preferred Qualifications Experience working in Customer Success, SaaS, or customer-facing operational analytics environments. Familiarity with Snowflake and modern orchestration frameworks (dbt, Airflow, or equivalent). Background that skews toward data modeling and transformation work -- you think in terms of data models, schemas, and semantic layers rather than services and application infrastructure. Experience with BI tools and dashboarding. Familiarity with real-time data streaming technologies (Kafka, Kinesis, or equivalent). Who Will Thrive Here You are energized by greenfield work. This role is building something new, and the fingerprints you leave on the data model and AI strategy will be visible and lasting. You are comfortable with a lean team today. Two direct reports to start, with room to grow -- this is not a role for someone who needs org size to feel impactful. You have the judgment to advocate for the right use of AI, including knowing when not to use it. The goal is a trustworthy, reliable data layer -- not AI for its own sake. You are a builder first. Strategy matters, but so does the ability to roll up your sleeves and make decisions at the implementation level. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $217,000—$347,000 USD Zone B $188,000—$301,000 USD Zone C $170,000—$272,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.", "summaryDescription" : "Director, Customer Success Data Engineering at Toast. Skills: Data architecture, AI data strategy, Data modeling, Leadership. Own the redesign of the unified CS data. Connect data across Care, CX, Enablement, and CSS", "postedDate" : "2026-06-15T23:29:38.401", "createdAt" : "2026-06-15T23:29:38.401", "lastUpdated" : "2026-06-16T08:48:07.601", "ingestTimestamp" : "2026-06-15T23:29:38.401", "mongoId" : "6a306768f292fd229cfbca30", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 215000, "salaryAnnualMax" : 315000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Data integration", "Data modeling", "Pipeline optimization", "Data quality monitoring", "KPI definition", "Data lineage", "Governance standards", "Leadership", "Mentoring", "Data architecture", "AI data strategy", "Analytics engineering", "Pipeline development", "System design", "Roadmap planning", "Customer Success data", "Contact center platform", "AI consumption", "Semantic layer", "Data quality", "Data governance", "Snowflake", "Dbt" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306768f292fd229cfbca2f", "title" : "Director, Customer Success Data Engineering", "company" : "Toast", "industry" : "Hospitality", "salary" : { "min" : 225000.0, "max" : 325000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for Director, Customer Success Data Engineering in Boston, MA, adjusted for industry and company size." }, "location" : "Boston, MA, United States", "locations" : [ "Boston", "MA", "United States" ], "timestamp" : "2026-06-16T08:07:05.763", "fingerprint" : "2be800f3b4781e8517e37946b154448302fc38ae75cd01902e2c759340d450b7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.toasttab.com/jobs?gh_jid=7951246", "externalId" : "7951246", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "SQL, Python, Snowflake, Dbt, AI", "professionalSkills" : [ "Data modeling", "Data architecture", "System design" ], "hardSkillsList" : [ "Data engineering", "Analytics engineering", "AI data strategy", "Data integration", "Pipeline development", "Data quality monitoring", "Data governance" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Data engineering", "level" : "intermediate" }, { "name" : "Analytics engineering", "level" : "intermediate" }, { "name" : "AI data strategy", "level" : "intermediate" }, { "name" : "Data integration", "level" : "intermediate" }, { "name" : "Pipeline development", "level" : "intermediate" }, { "name" : "Data quality monitoring", "level" : "intermediate" }, { "name" : "Data governance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Data architecture, AI data strategy, Data modeling", "majorSkillsList" : [ "Data architecture", "AI data strategy", "Data modeling" ], "coreResponsibilities" : "Own the redesign of the unified CS data, Connect data across Care, CX, Enablement, and CSS, Define and execute the AI data strategy for, Make active architectural decisions about data calculation versus, Build and maintain a documentation layer, Develop and apply a clear framework for AI, Lead the data integration for the contact center, Design and optimize pipelines for analytics, reporting, and, Establish testing, monitoring, and alerting as standard practice, Manage and mentor two senior data and analytics, Serve as the primary data architecture partner for, Collaborate closely with cross-functional peers, Represent CS data interests in enterprise governance forums, Ensure CS data is accurate, accessible, and trusted, Maintain a shared KPI dictionary, Maintain a data lineage map, Maintain a self-service analytics framework, Establish clear SLAs for data delivery, Establish processes for ongoing data quality monitoring", "teamCollaboration" : "CS analytics and operations leaders; Cross-functional peers; Centralized data teams; Enterprise governance forums", "domainKnowledge" : "Customer Success; Contact center platform; AI systems", "domainList" : [ "customer-success", "contact-center-platform", "ai-systems" ], "domainSpecificKnowledge" : [ "Customer Success", "Contact center platform", "AI systems" ], "toolProficiency" : [ "Snowflake", "Dbt" ], "communicationSkills" : "Cross-functional communication", "documentationSkills" : "Documentation layer", "problemSolvingSkills" : "Diagnose systemic data quality and architecture problems", "qualificationsBasic" : "10+ years of experience in data platform, data modeling, or analytics engineering, 3+ years in a leadership capacity, Experience designing data models with AI consumption in mind, Hands-on experience with modern data stack tools, Building or maintaining a semantic layer, Track record of treating pipelines like software, Proven ability to diagnose systemic data quality and architecture problems, Cross-functional communication skill", "qualificationsPreferred" : "PhD preferred, Specific ML framework experience, Cloud platform certs", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Role Overview This role serves as the data leader and technical authority for Customer Success data at Toast. You will own the strategy and execution of CS data modeling initiatives -- redesigning the CS data model from the ground up and defining how data is accessed, queried, and served across the organization. The CS data model needs to work reliably in two modes: as a structured foundation for dashboards, reporting, and operational metrics, and as a well-documented, trustworthy layer that AI systems can query consistently. Building for both -- and making deliberate architectural decisions about when each approach is appropriate -- is central to this role. This is an embedded role, sitting inside the CS organization. CS data problems are business problems first -- understanding how customers are being supported, where friction exists, and what patterns predict risk or opportunity requires close proximity to the teams asking those questions. This role is positioned to build that context directly and translate it into data architecture decisions. You will lead a small team of two senior data and analytics engineers to start, with room to grow as the function matures. What You'll Do Data Architecture & AI Data Strategy Own the redesign of the unified CS data model, connecting data across Care, CX, Enablement, and CSS teams and source systems including our new contact center platform. Define and execute the AI data strategy for CS -- specifically, how AI accesses, queries, and interacts with the data model. This means making active architectural decisions about when to pre-calculate and structure data versus when to allow dynamic AI retrieval, with predictability and consistency of outputs as the governing constraint. Build and maintain a documentation layer that functions as a first-class artifact -- not an afterthought. Reliable AI data access depends on well-structured, accurate documentation, and this person will treat it that way. Develop and apply a clear framework for when AI is the right tool versus traditional data approaches. Part of the job is pushing back when AI is unnecessary or introduces reliability risk. Platform & Pipeline Development Lead the data integration for the contact center platform migration, ensuring clean, well-modeled contact data flows into the CS data layer from day one. Design and optimize pipelines for analytics, reporting, and AI/ML-driven use cases. Establish testing, monitoring, and alerting as standard practice across CS pipelines -- freshness checks, completeness validation, anomaly detection. Stakeholders should never be the first to know something is broken. Leadership & Cross-functional Partnership Manage and mentor two senior data and analytics engineers, providing clear direction and building a high-performance team from the ground up. Serve as the primary data architecture partner for CS analytics and operations leaders, translating business problems into data model and tooling decisions. Collaborate closely with cross-functional peers in CS analytics, enterprise data infrastructure, finance, and business technology to align on KPI definitions, data lineage, and governance standards. Represent CS data interests in enterprise governance forums, ensuring security, compliance, and architecture standards are met. Enablement & Governance Ensure CS data is accurate, accessible, and trusted by the teams who depend on it -- from strategic OKRs down to operational dashboards. Maintain a shared KPI dictionary, data lineage map, and self-service analytics framework in partnership with centralized data teams. Establish clear SLAs for data delivery and processes for ongoing data quality monitoring. What We're Looking For Required Qualifications 10+ years of experience in data platform, data modeling, or analytics engineering roles, with at least 3 years in a leadership capacity. Experience designing data models with AI consumption in mind -- structuring for retrieval versus pre-calculation tradeoffs, ensuring predictability of outputs, and understanding that documentation is infrastructure, not overhead. Hands-on experience with modern data stack tools -- Snowflake, dbt, or equivalent -- including building or maintaining a semantic layer that ensures consistent metric definitions across BI tools, notebooks, and AI agents. A track record of treating pipelines like software: automated tests, schema validation, freshness and completeness monitoring, and changes that go through review before they reach production. You have been burned by silent data failures and build accordingly. Proven ability to diagnose systemic data quality and architecture problems and redesign from the ground up -- not just patch on top of what exists. Strong cross-functional communication skills -- you can translate complex data architecture decisions for non-technical business stakeholders. Preferred Qualifications Experience working in Customer Success, SaaS, or customer-facing operational analytics environments. Familiarity with Snowflake and modern orchestration frameworks (dbt, Airflow, or equivalent). Background that skews toward data modeling and transformation work -- you think in terms of data models, schemas, and semantic layers rather than services and application infrastructure. Experience with BI tools and dashboarding. Familiarity with real-time data streaming technologies (Kafka, Kinesis, or equivalent). Who Will Thrive Here You are energized by greenfield work. This role is building something new, and the fingerprints you leave on the data model and AI strategy will be visible and lasting. You are comfortable with a lean team today. Two direct reports to start, with room to grow -- this is not a role for someone who needs org size to feel impactful. You have the judgment to advocate for the right use of AI, including knowing when not to use it. The goal is a trustworthy, reliable data layer -- not AI for its own sake. You are a builder first. Strategy matters, but so does the ability to roll up your sleeves and make decisions at the implementation level. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $217,000—$347,000 USD Zone B $188,000—$301,000 USD Zone C $170,000—$272,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.", "summaryDescription" : "Director, Customer Success Data Engineering at Toast. Skills: Data architecture, AI data strategy, Data modeling. Own the redesign of the unified CS data. Connect data across Care, CX, Enablement, and CSS", "postedDate" : "2026-06-15T23:29:33.956", "createdAt" : "2026-06-15T23:29:33.956", "lastUpdated" : "2026-06-16T08:07:05.763", "ingestTimestamp" : "2026-06-15T23:29:33.956", "mongoId" : "6a306768f292fd229cfbca2f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 225000, "salaryAnnualMax" : 325000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Data engineering", "Analytics engineering", "AI data strategy", "Data integration", "Pipeline development", "Data quality monitoring", "Data governance", "Leadership", "Mentoring", "Data architecture", "Data modeling", "System design", "Customer Success", "Contact center platform", "AI systems", "Snowflake", "Dbt" ], "skillCount" : 17, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cef6374d8ee00a0a82693", "title" : "Customer Success Director", "salary" : { "min" : 165000.0, "max" : 235000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Customer Success in Fresno, USA, adjusted for seniority and full-time employment." }, "location" : "Fresno, CA", "locations" : [ "Fresno, CA" ], "timestamp" : "2026-06-16T01:52:38.198", "fingerprint" : "3228b2c4ed9a6d93b45053aefd10beaa629d043050cac150dc5b2806895778f3", "source" : "jazzhr", "language" : "en", "externalId" : "YNx2fKVVoI", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fresno", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.7394421,-119.7848300" } ], "locationText" : "Fresno, California, United States", "experienceLevel" : "Director", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "summaryDescription" : "Customer Success Director. 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Drive customer retention", "createdAt" : "2026-06-14T18:49:12.932", "lastUpdated" : "2026-06-16T01:52:38.198", "ingestTimestamp" : "2026-06-14T18:49:12.932", "mongoId" : "6a2cef6374d8ee00a0a82693", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 165000, "salaryAnnualMax" : 235000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "6a307e9cf292fd229c050d7a", "title" : "Director of Client Engagement & Success", "company" : "AnswersNow", "industry" : "Clinical", "salary" : { "min" : 153000.0, "max" : 178500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:35:18.751", "fingerprint" : "b1b448f70eb12930f5aad33628859d43b5fecd88018ad2224164b44cc1298c0b", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/answersnow/5ab9e20f-1f8c-4f6f-a820-5522008a8f4c/application", "externalId" : "5ab9e20f-1f8c-4f6f-a820-5522008a8f4c", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceMinYears" : 7, "experienceLevel" : "Director", "technicalSkills" : "AI-enhanced workflows, AI-driven predictive analytics, AI-powered tools", "professionalSkills" : [ "Care coordination", "Family advocacy", "Case management", "Resource mapping", "Cross-functional collaboration" ], "hardSkillsList" : [ "Medicaid system navigation", "Care coordination SOPs", "External peer reviews" ], "softSkillsList" : [ "Empathetic", "Strategic", "Innovative", "Mission-driven", "Leadership", "Professional integrity", "Creative problem-solving" ], "hardSkills" : [ { "name" : "Medicaid system navigation", "level" : "intermediate" }, { "name" : "Care coordination SOPs", "level" : "intermediate" }, { "name" : "External peer reviews", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic" }, { "name" : "Strategic" }, { "name" : "Innovative" }, { "name" : "Mission-driven" }, { "name" : "Leadership" }, { "name" : "Professional integrity" }, { "name" : "Creative problem-solving" } ], "majorSkills" : "Client engagement strategy, Family retention, Clinical outcomes, Crisis support, AI workflows", "majorSkillsList" : [ "Client engagement strategy", "Family retention", "Clinical outcomes", "Crisis support", "AI workflows" ], "coreResponsibilities" : "Define family engagement strategy, Ensure high retention, Ensure successful clinical outcomes, Identify Social Determinants of Health, Mitigate barriers to treatment, Oversee family experience, Develop community partner network, Create parent-engagement initiatives, Drive assessment completion, Drive treatment goal completion, Provide high-level crisis support, Offer financial stability resources, Offer housing resources, Offer specialized advocacy resources, Partner with clinical leadership, Synchronize family engagement efforts, Establish Family Success Playbook, Document care coordination SOPs, Act as senior escalation point, Solve complex family situations, Collaborate with Ops team, Ensure logistics support family journey, Communicate pauses in care, Communicate next steps, Strategize AI-enhanced workflows, Automate routine family interactions, Automate administrative logistics, Harness AI-driven analytics, Identify trends in family engagement, Identify potential barriers to care, Intervene proactively, Evaluate AI-powered tools, Implement AI tools for resources, Oversee clinical appeals, Analyze appeal outcomes, Collaborate with payers, Collaborate with agencies", "teamCollaboration" : "Clinical teams; Ops teams; Product teams; Payers; Agencies", "domainKnowledge" : "Autism therapy; Medicaid system; Social Determinants of Health; ABA therapy; Virtual ABA therapy; Pediatric populations; Underserved communities", "domainList" : [ "autism-therapy", "medicaid-system", "social-determinants-of-health", "aba-therapy", "virtual-aba-therapy", "pediatric-populations", "underserved-communities" ], "domainSpecificKnowledge" : [ "Autism therapy", "Medicaid system", "Social Determinants of Health", "ABA therapy", "Virtual ABA therapy", "Pediatric populations", "Underserved communities" ], "documentationSkills" : "SOPs documentation", "innovationCreativity" : "Innovative parent-engagement initiatives", "problemSolvingSkills" : "Creative problem-solving", "outcomesObjectives" : "Ensure high retention; Ensure successful clinical outcomes; Drive timely assessment completion; Drive timely treatment goal completion; Ensure consistent high-quality family support; Maintain operational efficiency; Proactive data-informed interventions at scale; Systemic change analysis", "qualificationsBasic" : "7+ years care coordination, 7+ years family advocacy, 7+ years case management, Medicaid system expertise, Autism families challenges knowledge, Leadership experience, Manager of Managers experience, High-needs caseloads management, Digital health experience, Tech-enabled environment experience, Community resources knowledge, Financial resources knowledge, Translate social barriers to data", "qualificationsPreferred" : "Master's degree in Social Work, Master's degree in Human Services, Master's degree in Psychology, Master's degree in related clinical field, Existing community resource knowledge base", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Director of Client Engagement & Success Remote, Anywhere in the US About AnswersNow At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking a highly empathetic, strategic, and innovative Director of Client Engagement & Success to architect and oversee our end-to-end client and family experience. In this role, you will be the driving force behind client and family retention, utilizing data and AI-enhanced workflows to mitigate Social Determinants of Health (SDOH) and remove administrative barriers to care. We are looking for a mission-driven leader who thrives in navigating the complexities of the Medicaid system and can act as a senior escalation point for clients and families in crisis. You will ensure that from intake to discharge, every family feels deeply supported, empowered, and engaged in their child's clinical treatment journey, all while collaborating seamlessly with Operations to ensure high-velocity, frictionless onboarding, treatment completion, and support. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - Education & Experience: Master’s degree in Social Work (MSW), Human Services, Psychology, or a related clinical field preferred. 7+ years of experience in care coordination, family advocacy, or case management in a healthcare setting. - Subject Matter Expertise: Deep subject matter expertise in the Medicaid system and the specific challenges facing families with autism. - Leadership: Experience in a leadership or \"Manager of Managers\" capacity, with the ability to build and mentor a future team. Proven track record of managing high-needs caseloads with a focus on empathy and professional integrity. - Strategic & Tech-Enabled: History of working in a digital health or tech-enabled environment to drive patient success. Exceptional creativity in solving for patient engagement and behavioral follow-through. - Resource Management: Strong \"Resource Mapping\" skills with an existing knowledge base of community and financial resources. - Data Translation: Ability to translate complex social barriers into actionable data for the Senior Leadership Team. - Cross-Functional Focus: Strong cross-functional collaboration skills, particularly with Clinical, Ops, and Product teams. A mission-driven approach to improving the lives of pediatric populations in underserved communities. What You’ll Do - Define the end-to-end family engagement strategy to ensure high retention and successful clinical outcomes. - Identify and mitigate Social Determinants of Health (SDOH) that create barriers to consistent treatment for families. - Oversee the family experience from the point of intake through assessment, treatment, and eventual discharge. - Develop and maintain a robust network of community partners, outside agencies, and higher levels of care (HLOC) for referrals. - Create innovative parent-engagement initiatives to drive the timely completion of clinical assessments and treatment goals. - Provide high-level support for families in crisis, offering resources for financial stability, housing, or specialized advocacy. - Partner with clinical leadership to ensure family engagement efforts are synchronized with the child’s clinical treatment plan. - Establish the \"Family Success Playbook,\" documenting SOPs for care coordination that can be scaled as the team grows. - Act as the senior escalation point for complex family situations that require a high degree of empathy and creative problem-solving. - Collaborate with the Ops team to ensure that scheduling and administrative logistics support, rather than hinder, the family's journey. - Communicate with families on pauses in care and next steps. - Strategize and deploy AI-enhanced workflows to automate routine family interactions and administrative logistics, maximizing the team's capacity for high-touch client engagement efforts. - Harness AI-driven predictive analytics to identify real-time trends in family engagement and potential barriers to care, allowing for proactive, data-informed interventions at scale. - Evaluate and implement AI-powered tools for automated resources to ensure consistent, high-quality family support while maintaining operational efficiency. - Oversee all clinical appeals (from submission through final determination) and all external Peer-to-Peers and Peer Reviews; analyze outcomes for systemic change. - Collaborate with payers and agencies on utilization-related clinical issues and resolution. What we Offer - $153,000 - $178,500 annual salary - Fully remote – work from anywhere in the U.S. - Flexible hours with an async-friendly team culture More About AnswersNow AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support! Learn more about us at getanswersnow.com http://getanswersnow.com.", "summaryDescription" : "Director of Client Engagement & Success at AnswersNow. Skills: Client engagement strategy, Family retention, Clinical outcomes, Crisis support, AI workflows. Define family engagement strategy. 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support, Clinical operations, Provider network, Burnout mitigation", "majorSkillsList" : [ "Clinician support", "Clinical operations", "Provider network", "Burnout mitigation" ], "coreResponsibilities" : "Support clinician onboarding, Complete initial training, Complete ongoing training, Support timely licensure applications, Support accurate licensure approvals, Train clinicians on products, Train clinicians on tools, Train clinicians on technology, Serve as operational owner, Optimize clinician schedules, Optimize clinician capacity, Coordinate clinician coverage, Ensure clinicians use tools, Ensure clinicians use resources, Monitor clinician support experience, Improve clinician support experience, Define clinician engagement strategy, Define clinician retention strategy, Identify operational friction points, Mitigate organizational barriers, Establish Clinician Success Playbook, Standardize SOPs for support, Standardize SOPs for development, Standardize SOPs for performance, Leverage AI for automation, Reduce documentation burden, Maximize capacity for care, Harness AI for sentiment analysis, Monitor clinician morale, Intervene proactively, Provide targeted support, Act as senior escalation point, Resolve professional conflicts, Resolve performance concerns, Partner with clinical leadership, Synchronize support initiatives", "teamCollaboration" : "Cross-functional teams; Clinical leadership partnership", "domainKnowledge" : "Autism therapy; Virtual ABA therapy; Behavioral health operations; Digital health; Telehealth", "domainList" : [ "autism-therapy", "virtual-aba-therapy", "behavioral-health-operations", "digital-health", "telehealth" ], "domainSpecificKnowledge" : [ "Autism therapy", "Virtual ABA therapy", "Behavioral health operations", "Digital health", "Telehealth" ], "toolProficiency" : [ "AI tools", "AI-supported workflows", "AI-driven automation", "Administrative tools", "AI-powered sentiment analysis" ], "communicationSkills" : "Clear guidance; Supportive guidance", "documentationSkills" : "Documentation burden reduction", "problemSolvingSkills" : "Strategic problem-solving; Creative solutions; Problem-solving", "outcomesObjectives" : "Reduce documentation burden; Mitigate burnout; Support high quality care; Meet utilization goals; Drive provider satisfaction; Reduce turnover; Ensure clinical stability; Maximize capacity for care; Monitor clinician morale; Ensure synchronized initiatives", "qualificationsBasic" : "Bachelor's degree or equivalent, 3-5 years supporting clinicians, Behavioral health operations background, Designing, implementing, optimizing workflows, Leveraging AI tools for operations, Identify operational bottlenecks, Develop data-driven solutions, Creating standardized training modules, Creating clinical manuals, Creating performance dashboards, Translate technical/operational changes", "qualificationsPreferred" : "Digital health experience, Telehealth experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Director of Clinician Support & Success Remote, Anywhere in the US About AnswersNow At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking an operational and clinically-minded Director of Clinician Support & Success to champion our provider network. In this role, you will define our end-to-end clinician engagement strategy, leveraging AI-driven tools to reduce documentation burdens, actively mitigate burnout, and support clinicians to provide high quality clinical care. We are looking for a strategic problem-solver who can seamlessly bridge clinician efficiency and success with operational efficiency—ensuring our providers are fully supported, trained, and optimized from day one. You will serve as the ultimate advocate for our clinicians, ensuring they have the resources, coverage, and frictionless technology needed to deliver life-changing care and meet utilization goals within a fast-paced environment. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - Education: Bachelor's degree or equivalent in education and experience - Experience: Minimum of 3-5 years of experience directly supporting clinicians within a digital health or telehealth environment. - Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale. - AI Literacy: Practical experience leveraging AI tools to streamline operations. - Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions. - Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards. - Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams. What You’ll Do - Support clinician onboarding and completion of initial and ongoing training. - Support timely and accurate clinician licensure applications and approvals. - Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows. - Serve as the operational owner of clinician support across platform, portal, and technical questions. - Help optimize clinician schedules and capacity to support success and utilization. - Coordinate clinician coverage during time off to maintain continuity of care for clients. - Ensure clinicians are using available tools and resources to maximize clinical success. - Monitor and improve clinician support experience, including clinician NPS and related feedback trends. - Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families. - Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care. - Establish the \"Clinician Success Playbook,\" standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows. - Leverage AI-driven automation and administrative tools to reduce the \"documentation burden\" on clinicians, maximizing their capacity for direct client care. - Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support. - Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns. - Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks. What we Offer - $117,000 - $136,500 annual salary - Fully remote – work from anywhere in the U.S. - Flexible hours with an async-friendly team culture More About AnswersNow AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support! Learn more about us at getanswersnow.com http://getanswersnow.com.", "summaryDescription" : "Director of Clinician Support & Success at AnswersNow. Skills: Clinician support, Clinical operations, Provider network, Burnout mitigation. Support clinician onboarding. Complete initial training", "createdAt" : "2026-06-16T01:59:42.660", "lastUpdated" : "2026-06-16T10:46:50.188", "ingestTimestamp" : "2026-06-16T01:59:42.660", "mongoId" : "6a307e9cf292fd229c050d79", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 117000, "salaryAnnualMax" : 136500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Clinical operations", "Workflow optimization", "Training module creation", "Performance dashboard creation", "Capacity optimization", "Continuity of care", "Clinician support experience", "Burnout mitigation", "SOP standardization", "Documentation burden reduction", "Sentiment analysis", "Problem-solving", "Performance concerns resolution", "Clinical standards synchronization", "Provider competency frameworks", "Clinician support", "Provider network", "Clinician engagement strategy", "Operational efficiency", "Provider network management", "Performance optimization", "Professional development", "Provider relations", "Autism therapy", "Virtual ABA therapy", "Behavioral health operations", "Digital health", "Telehealth", "AI tools", "AI-supported workflows", "AI-driven automation", "Administrative tools", "AI-powered sentiment analysis" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca53574d8ee00a09b52b6", "title" : "Assistant / Deputy Director, Design Management - Workflow and Transactional Services Programmes", "company" : "GovTech", "industry" : "Government", "salary" : { "min" : 185000.0, "max" : 275000.0, "currency" : "SGD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director level roles in Singapore's government sector, adjusted for company size and specific program management responsibilities." }, "location" : "CIP Platform (Content, Insights & Policy)", "locations" : [ "CIP Platform (Content", "Insights & Policy)" ], "timestamp" : "2026-06-15T07:06:20.890", "fingerprint" : "2d130c6dd178c8a9c07301d48ba8173c7972284dc9331b98f1ec84bd9e42827e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.careers.gov.sg/jobs/greenhouse/4001841201?gh_jid=4001841201", "externalId" : "4001841201", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Singapore", "country" : "Singapore", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "1.2899175,103.8519072" } ], "locationText" : "Singapore, Singapore", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Design management", "Product strategy", "User experience", "Interface design", "Visual design", "Design systems" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Design vision, Product roadmaps, Design principles", "majorSkillsList" : [ "Design vision", "Product roadmaps", "Design principles" ], "coreResponsibilities" : "Define design vision, Ensure coherence across products, Account for user needs, Balance capability growth, Guide feature introduction, Maintain clarity and simplicity, Shape programme roadmaps, Shape product roadmaps, Partner with leads, Embed design principles, Mentor designers, Empower designers, Raise design standards, Improve ways of working, Encourage cross-team collaboration", "teamCollaboration" : "Collaboration across teams; Partnering with product; Partnering with engineering", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Workflow automation; Transactional services; Public sector digital ecosystem", "domainList" : [ "workflow-automation", "transactional-services", "public-sector-digital-ecosystem" ], "domainSpecificKnowledge" : [ "Workflow automation", "Transactional services", "Public sector digital ecosystem" ], "continuousLearning" : "Learning and development opportunities", "qualificationsBasic" : "Seasoned design leader, Experience leading design, Strategic thinker, Balance priorities and vision, Collaborator and influencer, Demonstrate design value", "qualificationsPreferred" : "Thought leader in design management", "rawDescription" : "GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. The Workflow Programme focuses on products that support the design, automation, and management of complex approval and decision workflows. The Transactional Services Programme powers high-volume, citizen- and business-facing transactions across government. Together, these programmes form a core part of the public sector digital ecosystem, enabling agencies to launch, connect, and operate digital services with less reliance on custom development. As the Design Lead, you will be the most senior designer across both programmes, responsible for driving distinct design visions within each while ensuring coherence and quality within them. You will also define shared design principles, foster collaboration across teams, and strengthen design’s strategic influence alongside product and engineering leadership. The Design Lead will report to the Programme Director of both programmes. [What you will be working on] Define and drive the design vision within each programme, ensuring coherence across products while accounting for their distinct user needs and contexts. Balance capability growth and usability, guiding how new features and products are introduced without compromising clarity or simplicity. Shape programme and product roadmaps, partnering with product and engineering leads to embed design principles into strategic decisions. Mentor and empower designers to raise design standards, improve ways of working and encourage cross-team collaboration. [Who we are looking for] Seasoned design leader with experience leading the design of multiple complementary products or product suites. Strategic thinker who can balance near-term delivery priorities with long-term product and experience vision. Strong collaborator and influencer, adept at demonstrating the value of design to stakeholders through evidence and insight. Thought leader in design craft and strategy, who can establish and evolve design principles, standards and visions as products mature. Bonus points Experience designing low-code or no-code SaaS platform solutions, or multi-product ecosystems that empower users to self-serve through configuration. GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. Learn more about life inside GovTech at go.gov.sg/GovTechCareers", "summaryDescription" : "Assistant / Deputy Director, Design Management - Workflow and Transactional Services Programmes at GovTech. Skills: Design vision, Product roadmaps, Design principles. Define design vision. Ensure coherence across products", "postedDate" : "2026-06-14T02:49:49.247", "createdAt" : "2026-06-14T02:49:49.247", "lastUpdated" : "2026-06-15T07:06:20.890", "ingestTimestamp" : "2026-06-14T02:49:49.247", "mongoId" : "6a2ca53574d8ee00a09b52b6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Leadership", "Mentoring", "Design vision", "Product roadmaps", "Design principles", "Design management", "Product strategy", "User experience", "Interface design", "Visual design", "Design systems", "Roadmap planning", "Workflow automation", "Transactional services", "Public sector digital ecosystem" ], "skillCount" : 15, "jobCategory" : "product", "jobSubcategory" : "design", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3059c6f292fd229cf4ab6e", "title" : "Director of Client Engagement & Success", "company" : "AnswersNow", "industry" : "Clinical", "salary" : { "min" : 153000.0, "max" : 178500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:33:55.074", "fingerprint" : "c97e66ea55f2f1fd4d7d6d6e9396ff1bd5f37184718b1e53eef3f5279dde9133", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/AnswersNow/5ab9e20f-1f8c-4f6f-a820-5522008a8f4c/application", "externalId" : "5ab9e20f-1f8c-4f6f-a820-5522008a8f4c", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "Master's", "experienceMinYears" : 7, "experienceLevel" : "Director", "technicalSkills" : "AI-enhanced workflows, AI-driven predictive analytics, AI-powered tools", "professionalSkills" : [ "Care coordination", "Family advocacy", "Case management", "Resource mapping", "Data translation" ], "hardSkillsList" : [ "Medicaid system navigation", "Clinical treatment planning", "Clinical appeals management", "Peer-to-peer analysis" ], "softSkillsList" : [ "Empathetic", "Strategic", "Innovative", "Mission-driven", "Professional integrity", "Creative problem-solving" ], "hardSkills" : [ { "name" : "Medicaid system navigation", "level" : "intermediate" }, { "name" : "Clinical treatment planning", "level" : "intermediate" }, { "name" : "Clinical appeals management", "level" : "intermediate" }, { "name" : "Peer-to-peer analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic" }, { "name" : "Strategic" }, { "name" : "Innovative" }, { "name" : "Mission-driven" }, { "name" : "Professional integrity" }, { "name" : "Creative problem-solving" } ], "majorSkills" : "Client engagement strategy, Family retention, Client crisis support", "majorSkillsList" : [ "Client engagement strategy", "Family retention", "Client crisis support" ], "coreResponsibilities" : "Define family engagement strategy, Ensure high retention, Ensure successful clinical outcomes, Identify Social Determinants of Health, Mitigate barriers to treatment, Oversee family experience from intake, Oversee family experience through discharge, Develop community partner network, Maintain community partner network, Create parent-engagement initiatives, Drive completion of assessments, Drive completion of treatment goals, Provide high-level support for families, Offer financial stability resources, Offer housing resources, Offer specialized advocacy resources, Partner with clinical leadership, Ensure family engagement synchronization, Establish Family Success Playbook, Document care coordination SOPs, Act as senior escalation point, Collaborate with Ops team, Ensure scheduling supports family journey, Ensure administrative logistics support family journey, Communicate pauses in care, Communicate next steps, Strategize AI-enhanced workflows, Deploy AI-enhanced workflows, Automate routine family interactions, Automate administrative logistics, Harness AI-driven predictive analytics, Identify trends in family engagement, Identify potential barriers to care, Intervene proactively, Evaluate AI-powered tools, Implement AI-powered tools, Oversee clinical appeals, Analyze appeal outcomes, Collaborate with payers, Collaborate with agencies, Resolve utilization issues", "teamCollaboration" : "Clinical teams; Ops teams; Product teams; Payers; Agencies", "domainKnowledge" : "Medicaid system; Autism therapy; Social Determinants of Health; Virtual ABA therapy; Pediatric populations; Underserved communities", "domainList" : [ "medicaid-system", "autism-therapy", "social-determinants-of-health", "virtual-aba-therapy", "pediatric-populations", "underserved-communities" ], "domainSpecificKnowledge" : [ "Medicaid system", "Autism therapy", "Social Determinants of Health", "Virtual ABA therapy", "Pediatric populations", "Underserved communities" ], "communicationSkills" : "Client communication", "documentationSkills" : "SOP documentation", "innovationCreativity" : "Innovative parent-engagement initiatives", "problemSolvingSkills" : "Creative problem-solving", "outcomesObjectives" : "Ensure high retention; Ensure successful clinical outcomes", "qualificationsBasic" : "7+ years care coordination, 7+ years family advocacy, 7+ years case management, Medicaid system expertise, Autism families challenges knowledge, Leadership experience, Manager of Managers experience, High-needs caseloads management, Digital health experience, Tech-enabled environment experience, Community resources knowledge, Financial resources knowledge, Translate social barriers to data, Cross-functional collaboration skills", "qualificationsPreferred" : "Master's degree in Social Work, Master's degree in Human Services, Master's degree in Psychology, Master's degree in related clinical field, Existing community resource knowledge base, Existing financial resource knowledge base", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Director of Client Engagement & Success Remote, Anywhere in the US About AnswersNow At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking a highly empathetic, strategic, and innovative Director of Client Engagement & Success to architect and oversee our end-to-end client and family experience. In this role, you will be the driving force behind client and family retention, utilizing data and AI-enhanced workflows to mitigate Social Determinants of Health (SDOH) and remove administrative barriers to care. We are looking for a mission-driven leader who thrives in navigating the complexities of the Medicaid system and can act as a senior escalation point for clients and families in crisis. You will ensure that from intake to discharge, every family feels deeply supported, empowered, and engaged in their child's clinical treatment journey, all while collaborating seamlessly with Operations to ensure high-velocity, frictionless onboarding, treatment completion, and support. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - Education & Experience: Master’s degree in Social Work (MSW), Human Services, Psychology, or a related clinical field preferred. 7+ years of experience in care coordination, family advocacy, or case management in a healthcare setting. - Subject Matter Expertise: Deep subject matter expertise in the Medicaid system and the specific challenges facing families with autism. - Leadership: Experience in a leadership or \"Manager of Managers\" capacity, with the ability to build and mentor a future team. Proven track record of managing high-needs caseloads with a focus on empathy and professional integrity. - Strategic & Tech-Enabled: History of working in a digital health or tech-enabled environment to drive patient success. Exceptional creativity in solving for patient engagement and behavioral follow-through. - Resource Management: Strong \"Resource Mapping\" skills with an existing knowledge base of community and financial resources. - Data Translation: Ability to translate complex social barriers into actionable data for the Senior Leadership Team. - Cross-Functional Focus: Strong cross-functional collaboration skills, particularly with Clinical, Ops, and Product teams. A mission-driven approach to improving the lives of pediatric populations in underserved communities. What You’ll Do - Define the end-to-end family engagement strategy to ensure high retention and successful clinical outcomes. - Identify and mitigate Social Determinants of Health (SDOH) that create barriers to consistent treatment for families. - Oversee the family experience from the point of intake through assessment, treatment, and eventual discharge. - Develop and maintain a robust network of community partners, outside agencies, and higher levels of care (HLOC) for referrals. - Create innovative parent-engagement initiatives to drive the timely completion of clinical assessments and treatment goals. - Provide high-level support for families in crisis, offering resources for financial stability, housing, or specialized advocacy. - Partner with clinical leadership to ensure family engagement efforts are synchronized with the child’s clinical treatment plan. - Establish the \"Family Success Playbook,\" documenting SOPs for care coordination that can be scaled as the team grows. - Act as the senior escalation point for complex family situations that require a high degree of empathy and creative problem-solving. - Collaborate with the Ops team to ensure that scheduling and administrative logistics support, rather than hinder, the family's journey. - Communicate with families on pauses in care and next steps. - Strategize and deploy AI-enhanced workflows to automate routine family interactions and administrative logistics, maximizing the team's capacity for high-touch client engagement efforts. - Harness AI-driven predictive analytics to identify real-time trends in family engagement and potential barriers to care, allowing for proactive, data-informed interventions at scale. - Evaluate and implement AI-powered tools for automated resources to ensure consistent, high-quality family support while maintaining operational efficiency. - Oversee all clinical appeals (from submission through final determination) and all external Peer-to-Peers and Peer Reviews; analyze outcomes for systemic change. - Collaborate with payers and agencies on utilization-related clinical issues and resolution. What we Offer - $153,000 - $178,500 annual salary - Fully remote – work from anywhere in the U.S. - Flexible hours with an async-friendly team culture More About AnswersNow AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support! Learn more about us at getanswersnow.com http://getanswersnow.com.", "summaryDescription" : "Director of Client Engagement & Success at AnswersNow. Skills: Client engagement strategy, Family retention, Client crisis support. Define family engagement strategy. Ensure high retention", "createdAt" : "2026-06-16T00:26:22.891", "lastUpdated" : "2026-06-16T10:33:55.074", "ingestTimestamp" : "2026-06-16T00:26:22.891", "mongoId" : "6a3059c6f292fd229cf4ab6e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 153000, "salaryAnnualMax" : 178500, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Medicaid system navigation", "Clinical treatment planning", "Clinical appeals management", "Peer-to-peer analysis", "Empathetic", "Strategic", "Innovative", "Mission-driven", "Professional integrity", "Creative problem-solving", "Client engagement strategy", "Family retention", "Client crisis support", "Care coordination", "Family advocacy", "Case management", "Resource mapping", "Data translation", "Medicaid system", "Autism therapy", "Social Determinants of Health", "Virtual ABA therapy", "Pediatric populations", "Underserved communities" ], "skillCount" : 24, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3059c6f292fd229cf4ab6d", "title" : "Director of Clinician Support & Success", "company" : "AnswersNow", "industry" : "Clinical", "salary" : { "min" : 117000.0, "max" : 136500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:07:10.680", "fingerprint" : "02cab98fc194a1995dd915aa4b552e7e8312387e4f0ec407eacb9850c9cccd64", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/AnswersNow/93bfe821-f961-473e-bed6-668f50bdb78a/application", "externalId" : "93bfe821-f961-473e-bed6-668f50bdb78a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Director", "technicalSkills" : "AI", "professionalSkills" : [ "Clinical operations", "Workflow optimization", "Performance dashboards", "Provider relations" ], "hardSkillsList" : [ "AI tool utilization", "Training module creation", "Performance metric tracking" ], "hardSkills" : [ { "name" : "AI tool utilization", "level" : "intermediate" }, { "name" : "Training module creation", "level" : "intermediate" }, { "name" : "Performance metric tracking", "level" : "intermediate" } ], "majorSkills" : "Clinician support, Clinical operations, Provider network management, Burnout mitigation", "majorSkillsList" : [ "Clinician support", "Clinical operations", "Provider network management", "Burnout mitigation" ], "coreResponsibilities" : "Support clinician onboarding, Complete initial training, Complete ongoing training, Support timely licensure applications, Support accurate licensure approvals, Train clinicians on products, Train clinicians on tools, Train clinicians on technology, Serve as operational owner, Optimize clinician schedules, Optimize clinician capacity, Coordinate clinician coverage, Ensure clinicians use tools, Ensure clinicians use resources, Monitor clinician support experience, Improve clinician support experience, Define clinician engagement strategy, Define clinician retention strategy, Identify operational friction points, Mitigate organizational barriers, Establish Clinician Success Playbook, Standardize SOPs for support, Standardize SOPs for development, Standardize SOPs for performance, Leverage AI for automation, Reduce documentation burden, Maximize capacity for care, Harness AI sentiment analysis, Monitor clinician morale, Act as senior escalation point, Resolve professional conflicts, Resolve performance concerns, Partner with clinical leadership, Synchronize support initiatives", "teamCollaboration" : "Cross-functional teams; Clinical leadership", "domainKnowledge" : "Behavioral health operations; Digital health; Telehealth; Autism therapy; ABA therapy", "domainList" : [ "behavioral-health-operations", "digital-health", "telehealth", "autism-therapy", "aba-therapy" ], "domainSpecificKnowledge" : [ "Behavioral health operations", "Digital health", "Telehealth", "Autism therapy", "ABA therapy" ], "toolProficiency" : [ "AI tools" ], "communicationSkills" : "Clear guidance", "documentationSkills" : "Clinical documentation", "problemSolvingSkills" : "Strategic problem-solving; Data-driven solutions; Creative problem-solving", "outcomesObjectives" : "Reduce documentation burden; Mitigate burnout; Support high quality care; Meet utilization goals; Drive provider satisfaction; Reduce turnover; Ensure clinical stability", "qualificationsBasic" : "Bachelor's degree or equivalent, 3-5 years supporting clinicians, Behavioral health operations background, Designing, implementing, optimizing workflows, Leveraging AI tools for operations, Identify operational bottlenecks, Develop data-driven solutions, Creating standardized training modules, Creating clinical manuals, Creating performance dashboards, Translate technical/operational changes", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Director of Clinician Support & Success Remote, Anywhere in the US About AnswersNow At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking an operational and clinically-minded Director of Clinician Support & Success to champion our provider network. In this role, you will define our end-to-end clinician engagement strategy, leveraging AI-driven tools to reduce documentation burdens, actively mitigate burnout, and support clinicians to provide high quality clinical care. We are looking for a strategic problem-solver who can seamlessly bridge clinician efficiency and success with operational efficiency—ensuring our providers are fully supported, trained, and optimized from day one. You will serve as the ultimate advocate for our clinicians, ensuring they have the resources, coverage, and frictionless technology needed to deliver life-changing care and meet utilization goals within a fast-paced environment. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - Education: Bachelor's degree or equivalent in education and experience - Experience: Minimum of 3-5 years of experience directly supporting clinicians within a digital health or telehealth environment. - Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale. - AI Literacy: Practical experience leveraging AI tools to streamline operations. - Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions. - Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards. - Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams. What You’ll Do - Support clinician onboarding and completion of initial and ongoing training. - Support timely and accurate clinician licensure applications and approvals. - Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows. - Serve as the operational owner of clinician support across platform, portal, and technical questions. - Help optimize clinician schedules and capacity to support success and utilization. - Coordinate clinician coverage during time off to maintain continuity of care for clients. - Ensure clinicians are using available tools and resources to maximize clinical success. - Monitor and improve clinician support experience, including clinician NPS and related feedback trends. - Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families. - Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care. - Establish the \"Clinician Success Playbook,\" standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows. - Leverage AI-driven automation and administrative tools to reduce the \"documentation burden\" on clinicians, maximizing their capacity for direct client care. - Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support. - Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns. - Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks. What we Offer - $117,000 - $136,500 annual salary - Fully remote – work from anywhere in the U.S. - Flexible hours with an async-friendly team culture More About AnswersNow AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support! Learn more about us at getanswersnow.com http://getanswersnow.com.", "summaryDescription" : "Director of Clinician Support & Success at AnswersNow. Skills: Clinician support, Clinical operations, Provider network management, Burnout mitigation. Support clinician onboarding. Complete initial training", "createdAt" : "2026-06-16T00:24:09.594", "lastUpdated" : "2026-06-16T10:07:10.680", "ingestTimestamp" : "2026-06-16T00:24:09.594", "mongoId" : "6a3059c6f292fd229cf4ab6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 117000, "salaryAnnualMax" : 136500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "AI tool utilization", "Training module creation", "Performance metric tracking", "Clinician support", "Clinical operations", "Provider network management", "Burnout mitigation", "Workflow optimization", "Performance dashboards", "Provider relations", "Behavioral health operations", "Digital health", "Telehealth", "Autism therapy", "ABA therapy", "AI tools" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "69ced7ca2beec4dd3d848383", "title" : "Director, Client Success Operations", "company" : "VELOX", "industry" : "Media", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Client Success Operations in Boise, United States, adjusted for seniority, company size, and the marketing industry." }, "location" : "Boise, ID", "locations" : [ "Boise", "ID" ], "timestamp" : "2026-06-15T23:02:40.305", "fingerprint" : "176ecdc492831d5fedb9233170cb874f71f608cf87cb2f74125743885da83cb2", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://velox.breezy.hr/p/1285a644df4c-director-client-success-operations", "externalId" : "1285a644df4c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boise", "state" : "Idaho", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6166163,-116.2008860" } ], "locationText" : "Boise, Idaho, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "coreResponsibilities" : "Build systems for client retention, Optimize systems for client retention", "domainKnowledge" : "Digital marketing; Revenue modeling", "domainList" : [ "digital-marketing", "revenue-modeling" ], "domainSpecificKnowledge" : [ "Digital marketing", "Revenue modeling" ], "outcomesObjectives" : "Drive client retention", "rawDescription" : "VELOX is an award-winning, ROI-focused digital marketing agency. We specialize in strategy, organic search, paid media, technical SEO, content, and advanced revenue modeling. We are looking for a Director of Client Success Operations to build and optimize the systems that drive client retention, ad", "summaryDescription" : "Director, Client Success Operations at VELOX. Build systems for client retention. 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