{ "count" : 45413, "data" : [ { "id" : "6a2c926c74d8ee00a0985bae", "title" : "Chinese Customer Support Agent - (Bench Team)", "company" : "Blueprint Technologies", "salary" : { "min" : 48000.0, "max" : 62000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry-level Chinese Customer Support Agent in Bellevue, United States, adjusted for the technology industry and company size." }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-15T04:52:57.565", "fingerprint" : "ddd19fd7bb123a4a0e6a207c01d4d278fd333846146b426935b71a512c859951", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/7998067", "externalId" : "7998067", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (Simplified Chinese fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries Monitor client facing tools (MatterMost) and keep up with client updates and directives Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues. Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day May be assigned to assist in other ticket queues as needed Additional duties and special projects as assigned Education and Experience: One year or more customer service experience or equivalent required Associates degree or equivalent or relevant experience. Bachelor’s degree preferred Comfortable using computers and can perform initial level troubleshooting of computer and network issues. Some online game knowledge and experience preferred Required Skills/Abilities: Ability to maintain composure in stressful situations Have a customer focus mindset - career orientation towards customer service. Excellent verbal and written communication skills. Written fluency in Simplified Chinese & English languages Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Ability to maintain client productivity standards Preferred Qualifications: Knowledge of Accounts tickets Ability to troubleshoot Accounts ticket issues independently and as a collective Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Essential Functions: Availability: Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)", "summaryDescription" : "Chinese Customer Support Agent - (Bench Team) at Blueprint Technologies", "postedDate" : "2026-06-14T01:24:42.344", "createdAt" : "2026-06-14T01:24:42.344", "lastUpdated" : "2026-06-15T04:52:57.565", "ingestTimestamp" : "2026-06-14T01:24:42.344", "mongoId" : "6a2c926c74d8ee00a0985bae", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 62000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c930074d8ee00a098717a", "title" : "Russian Customer Support Agent - (Bench Team)", "company" : "Blueprint Technologies", "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-15T10:41:44.473", "fingerprint" : "6b07a1c1c0be8fffe0dcd344b4a2f552dadec683329dee9f4267a06fcc158f49", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/notexternal/jobs/8004077", "externalId" : "8004077", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Associate", "experienceMinYears" : 1, "experienceMaxYears" : 3, "experienceLevel" : "Junior", "professionalSkills" : [ "online game knowledge" ], "softSkillsList" : [ "customer focus mindset, maintain composure in stressful situations, interpersonal skills, attention to detail, time management skills, problem-solving skills, openness to receiving constructive feedback, maintain courtesy" ], "softSkills" : [ { "name" : "customer focus mindset, maintain composure in stressful situations, interpersonal skills, attention to detail, time management skills, problem-solving skills, openness to receiving constructive feedback, maintain courtesy" } ], "majorSkills" : "Russian fluency, customer support, troubleshooting, communication skills, Microsoft Office Suite", "majorSkillsList" : [ "Russian fluency, customer support, troubleshooting, communication skills, Microsoft Office Suite" ], "coreResponsibilities" : "Deliver world-class customer service by following established departmental policies, processes, and standards. Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems.", "teamCollaboration" : "Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day.", "toolProficiency" : [ "Microsoft Office Suite" ], "communicationSkills" : "excellent verbal communication; excellent written communication; written fluency in Russian; written fluency in English; effective communication skills", "documentationSkills" : "creation of knowledge base articles", "continuousLearning" : "Opportunities for professional growth and development", "problemSolvingSkills" : "research; investigation; flawless resolution; troubleshooting; critical thinking; make sound judgement calls", "specialRequirements" : "Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Minimum typing speed of 45 wpm.", "outcomesObjectives" : "Superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users.", "qualificationsBasic" : "One year or more customer service experience or equivalent required. Associates degree or equivalent or relevant experience. Bachelor’s degree preferred. Comfortable using computers and can perform initial level troubleshooting of computer and network issues.", "qualificationsPreferred" : "Knowledge of Accounts tickets. Ability to troubleshoot Accounts ticket issues independently and as a collective.", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (Russian fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries Monitor client facing tools (MatterMost) and keep up with client updates and directives Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues. Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day May be assigned to assist in other ticket queues as needed Additional duties and special projects as assigned Education and Experience: One year or more customer service experience or equivalent required Associates degree or equivalent or relevant experience. Bachelor’s degree preferred Comfortable using computers and can perform initial level troubleshooting of computer and network issues. Some online game knowledge and experience preferred Required Skills/Abilities: Ability to maintain composure in stressful situations Have a customer focus mindset - career orientation towards customer service. Excellent verbal and written communication skills. Written fluency in Russian & English languages Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Ability to maintain client productivity standards Preferred Qualifications: Knowledge of Accounts tickets Ability to troubleshoot Accounts ticket issues independently and as a collective Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Essential Functions: Availability: Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)", "summaryDescription" : "Russian Customer Support Agent - (Bench Team) at Blueprint Technologies. Skills: Russian fluency, customer support, troubleshooting, communication skills, Microsoft Office Suite. Deliver world-class customer service by following established departmental policies, processes, and standards. Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. Follow established ", "postedDate" : "2026-06-14T18:33:51.519", "createdAt" : "2026-06-14T18:33:51.519", "lastUpdated" : "2026-06-15T10:41:44.473", "ingestTimestamp" : "2026-06-14T18:33:51.519", "mongoId" : "6a2c930074d8ee00a098717a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "customer focus mindset, maintain composure in stressful situations, interpersonal skills, attention to detail, time management skills, problem-solving skills, openness to receiving constructive feedback, maintain courtesy", "Russian fluency, customer support, troubleshooting, communication skills, Microsoft Office Suite", "online game knowledge", "Microsoft Office Suite" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c930074d8ee00a0987175", "title" : "Korean Customer Support Agent - (Bench Team)", "company" : "Blueprint", "industry" : "Technology", "salary" : { "min" : 58000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Korean Customer Support Agent in Bellevue, United States, adjusted for the technology industry and company size." }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-15T12:07:52.193", "fingerprint" : "2cf0e60d20f260ade95904c412d8373fcd42e0ca35c163016dd926259a36e495", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/notexternal/jobs/8004226", "externalId" : "8004226", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Computer troubleshooting, Network troubleshooting", "professionalSkills" : [ "Customer service", "Problem solving" ], "softSkillsList" : [ "Critical thinking" ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Korean fluency, Customer support", "majorSkillsList" : [ "Korean fluency", "Customer support" ], "coreResponsibilities" : "Deliver world-class customer service, Respond to customer support tickets, Follow troubleshooting procedures, Troubleshoot issues, Diagnose problems, Multitask between tools, Apply information to situations, Assist in knowledge base creation, Support development through participation, Coordinate with other teams, Provide feedback, Identify trends, Report trends, Resolve escalated issues, Serve as escalation point, Address customer needs, Address customer complaints, Make sound judgement calls, Determine appropriate steps, Onboard new agents, Onboard existing agents, Amplify core values", "teamCollaboration" : "Internal teams; Cross-functional teams", "domainKnowledge" : "Customer experience", "domainList" : [ "customer-experience" ], "domainSpecificKnowledge" : [ "Customer experience" ], "toolProficiency" : [ "Knowledge base", "Team communication tools" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Knowledge base articles", "continuousLearning" : "Professional growth; Professional development", "problemSolvingSkills" : "Troubleshooting; Investigation; Root cause analysis", "specialRequirements" : "Two in-office days, Work weekends, Work holidays, Typing speed 45 wpm", "outcomesObjectives" : "Exceed client expectations; Exceed user expectations; First-call resolution", "qualificationsBasic" : "One year customer service experience, Associates degree or equivalent, Comfortable using computers, Initial level troubleshooting", "qualificationsPreferred" : "Bachelor's degree, Online game knowledge", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (Korean fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries Monitor client facing tools (MatterMost) and keep up with client updates and directives Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues. Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day May be assigned to assist in other ticket queues as needed Additional duties and special projects as assigned Education and Experience: One year or more customer service experience or equivalent required Associates degree or equivalent or relevant experience. Bachelor’s degree preferred Comfortable using computers and can perform initial level troubleshooting of computer and network issues. Some online game knowledge and experience preferred Required Skills/Abilities: Ability to maintain composure in stressful situations Have a customer focus mindset - career orientation towards customer service. Excellent verbal and written communication skills. Written fluency in Korean & English languages Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Ability to maintain client productivity standards Preferred Qualifications: Knowledge of Accounts tickets Ability to troubleshoot Accounts ticket issues independently and as a collective Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Essential Functions: Availability: Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)", "summaryDescription" : "Korean Customer Support Agent - (Bench Team) at Blueprint. Skills: Korean fluency, Customer support. Deliver world-class customer service. Respond to customer support tickets", "postedDate" : "2026-06-14T03:47:55.612", "createdAt" : "2026-06-14T03:47:55.612", "lastUpdated" : "2026-06-15T12:07:52.193", "ingestTimestamp" : "2026-06-14T03:47:55.612", "mongoId" : "6a2c930074d8ee00a0987175", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Critical thinking", "Korean fluency", "Customer support", "Customer service", "Problem solving", "Customer experience", "Knowledge base", "Team communication tools" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c926c74d8ee00a0985bbe", "title" : "Korean Customer Support Agent - (Bench Team)", "company" : "Blueprint Technologies", "industry" : "Consulting", "salary" : { "min" : 48000.0, "max" : 62000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry-level Korean Customer Support Agent in Bellevue, United States, with adjustments for the technology industry and company size." }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-15T07:09:51.711", "fingerprint" : "3de5b150fde5ef12dd8b897df493880aeec6f2bae75482b885f88fcec3a7c692", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/8004225", "externalId" : "8004225", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Computer troubleshooting, Network troubleshooting", "professionalSkills" : [ "Customer service", "Problem solving" ], "softSkillsList" : [ "Composure" ], "softSkills" : [ { "name" : "Composure" } ], "majorSkills" : "Customer support, Korean fluency", "majorSkillsList" : [ "Customer support", "Korean fluency" ], "coreResponsibilities" : "Deliver world-class customer service, Respond to customer support tickets, Follow troubleshooting procedures, Multitask between tools and systems, Assist in creation of knowledge base articles, Coordinate internally with other teams, Research and resolve escalated issues, Monitor client facing tools, Respond to customer help requests, Employ critical thinking skills, Collaborate with manager to onboard agents, Amplify Blueprint's core values", "teamCollaboration" : "Coordinate with other teams; Collaborate with manager; Interactions with co-workers", "toolProficiency" : [ "MatterMost" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Knowledge base articles", "continuousLearning" : "Professional growth; Professional development", "problemSolvingSkills" : "Problem-solving skills; Critical thinking", "specialRequirements" : "Two in-office days, Work weekends and holidays, Potential blackout dates", "outcomesObjectives" : "Exceed client expectations; Exceed user expectations; Focus on first-call resolution", "qualificationsBasic" : "One year customer service experience, Associates degree or equivalent, Comfortable using computers, Perform initial troubleshooting", "qualificationsPreferred" : "Bachelor's degree preferred, Online game knowledge preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (Korean fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries Monitor client facing tools (MatterMost) and keep up with client updates and directives Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues. Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day May be assigned to assist in other ticket queues as needed Additional duties and special projects as assigned Education and Experience: One year or more customer service experience or equivalent required Associates degree or equivalent or relevant experience. Bachelor’s degree preferred Comfortable using computers and can perform initial level troubleshooting of computer and network issues. Some online game knowledge and experience preferred Required Skills/Abilities: Ability to maintain composure in stressful situations Have a customer focus mindset - career orientation towards customer service. Excellent verbal and written communication skills. Written fluency in Korean & English languages Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Ability to maintain client productivity standards Preferred Qualifications: Knowledge of Accounts tickets Ability to troubleshoot Accounts ticket issues independently and as a collective Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Essential Functions: Availability: Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)", "summaryDescription" : "Korean Customer Support Agent - (Bench Team) at Blueprint Technologies. Skills: Customer support, Korean fluency. Deliver world-class customer service. Respond to customer support tickets", "postedDate" : "2026-06-14T03:20:00.665", "createdAt" : "2026-06-14T03:20:00.665", "lastUpdated" : "2026-06-15T07:09:51.711", "ingestTimestamp" : "2026-06-14T03:20:00.665", "mongoId" : "6a2c926c74d8ee00a0985bbe", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 62000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Composure", "Customer support", "Korean fluency", "Customer service", "Problem solving", "MatterMost" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c926c74d8ee00a0985bbb", "title" : "French Customer Support Agent - (Bench Team)", "company" : "Blueprint Technologies", "industry" : "Consulting", "salary" : { "min" : 48000.0, "max" : 62000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level French Customer Support Agent in Bellevue, United States, adjusted for the technology industry and company size." }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-15T11:11:27.045", "fingerprint" : "40577154876e456cedb6a5c1b84aeebc9a8064974f15374121a85d1fcef39b76", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/7997967", "externalId" : "7997967", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Troubleshooting issues", "Issue resolution" ], "hardSkillsList" : [ "French fluency", "English fluency" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "French fluency", "level" : "intermediate" }, { "name" : "English fluency", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Customer support, Customer service", "majorSkillsList" : [ "Customer support", "Customer service" ], "coreResponsibilities" : "Deliver world-class customer service, Manage customer support tickets, Respond to customer support tickets, Follow troubleshooting procedures, Diagnose problems, Multitask between tools, Apply information to situations, Assist in creating knowledge base articles, Support development through participation, Coordinate with other teams, Provide feedback, Identify trends, Report trends, Resolve escalated issues, Address customer needs, Address customer complaints, Make sound judgement calls, Determine appropriate steps, Onboard new agents, Onboard existing agents, Amplify core values", "teamCollaboration" : "Coordinate internally; Collaborate with manager; Work with clients; Work with teams", "domainKnowledge" : "Computer issues; Network issues", "domainList" : [ "computer-issues", "network-issues" ], "domainSpecificKnowledge" : [ "Computer issues", "Network issues" ], "toolProficiency" : [ "MatterMost" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Knowledge base articles", "continuousLearning" : "Professional growth; Professional development", "problemSolvingSkills" : "Problem-solving; Troubleshooting", "specialRequirements" : "Two in-office days, Work weekends, Work holidays, Sit at workstation, Use mouse, Use keyboard", "outcomesObjectives" : "Exceed client expectations; Exceed user expectations", "qualificationsBasic" : "One year customer service experience, Associate degree or equivalent experience, Comfortable using computers, Perform initial troubleshooting", "qualificationsPreferred" : "Bachelor's degree, Some online game knowledge", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (French fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries Monitor client facing tools (MatterMost) and keep up with client updates and directives Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues. Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day May be assigned to assist in other ticket queues as needed Additional duties and special projects as assigned Education and Experience: One year or more customer service experience or equivalent required Associates degree or equivalent or relevant experience. Bachelor’s degree preferred Comfortable using computers and can perform initial level troubleshooting of computer and network issues. Some online game knowledge and experience preferred Required Skills/Abilities: Ability to maintain composure in stressful situations Have a customer focus mindset - career orientation towards customer service. Excellent verbal and written communication skills. Written fluency in French & English languages Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Ability to maintain client productivity standards Preferred Qualifications: Knowledge of Accounts tickets Ability to troubleshoot Accounts ticket issues independently and as a collective Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Essential Functions: Availability: Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)", "summaryDescription" : "French Customer Support Agent - (Bench Team) at Blueprint Technologies. Skills: Customer support, Customer service. Deliver world-class customer service. Manage customer support tickets", "postedDate" : "2026-06-13T21:13:54.687", "createdAt" : "2026-06-13T21:13:54.687", "lastUpdated" : "2026-06-15T11:11:27.045", "ingestTimestamp" : "2026-06-13T21:13:54.687", "mongoId" : "6a2c926c74d8ee00a0985bbb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 62000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "French fluency", "English fluency", "Critical thinking", "Customer support", "Customer service", "Troubleshooting issues", "Issue resolution", "Computer issues", "Network issues", "MatterMost" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2a483f74d8ee00a05de6c1", "title" : "Chinese Customer Support Agent - (Bench Team)", "company" : "Blueprint", "industry" : "Technology", "salary" : { "min" : 58000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Chinese Customer Support Agent in Bellevue, United States, adjusted for the technology industry." }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-13T06:44:56.797", "fingerprint" : "b52ec836853c5ef6612719c5a041f433d97d8dcc8aae428448d09830cf00a8ab", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/notexternal/jobs/7998068", "externalId" : "7998068", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service" ], "hardSkillsList" : [ "Troubleshooting computer issues", "Troubleshooting network issues", "Written fluency Russian", "Written fluency English" ], "softSkillsList" : [ "Composure", "Customer focus", "Interpersonal skills", "Organizational skills", "Attention to detail", "Time management", "Problem-solving", "Critical thinking", "Judgment" ], "hardSkills" : [ { "name" : "Troubleshooting computer issues", "level" : "intermediate" }, { "name" : "Troubleshooting network issues", "level" : "intermediate" }, { "name" : "Written fluency Russian", "level" : "intermediate" }, { "name" : "Written fluency English", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Composure" }, { "name" : "Customer focus" }, { "name" : "Interpersonal skills" }, { "name" : "Organizational skills" }, { "name" : "Attention to detail" }, { "name" : "Time management" }, { "name" : "Problem-solving" }, { "name" : "Critical thinking" }, { "name" : "Judgment" } ], "majorSkills" : "Customer support, Issue resolution", "majorSkillsList" : [ "Customer support", "Issue resolution" ], "coreResponsibilities" : "Deliver world-class customer service, Manage customer support tickets, Respond to customer support tickets, Follow troubleshooting procedures, Use appropriate resources, Use desktop tools, Multitask between tools, Apply information to customer situations, Assist in creation of knowledge base articles, Support development of team, Participate in issue resolution, Collaborate to issue resolution, Coordinate internally with other teams, Provide feedback to teams, Identify trends, Report trends, Resolve escalated issues, Serve as escalation point, Address customer needs, Address customer complaints, Make sound judgement calls, Determine appropriate steps, Make best business decision, Collaborate with manager, Onboard new agents, Onboard existing agents, Amplify Blueprint core values, Assist in other ticket queues, Perform special projects", "teamCollaboration" : "Internal teams; Other teams; Cross-functional teams", "domainKnowledge" : "Customer support tickets", "domainList" : [ "customer-support-tickets" ], "domainSpecificKnowledge" : [ "Customer support tickets" ], "toolProficiency" : [ "Microsoft Office Suite" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Knowledge base articles", "continuousLearning" : "Professional growth; Development opportunities", "problemSolvingSkills" : "Problem-solving; Troubleshooting; Critical thinking; Judgment", "specialRequirements" : "Two in-office days, Work weekends, Work holidays, Typing speed 45 wpm", "outcomesObjectives" : "Exceed client expectations; Exceed user expectations; Meet established SLA; Meet client standards; Meet performance guidelines", "qualificationsBasic" : "One year customer service experience, Associate degree or equivalent, Comfortable using computers, Perform initial level troubleshooting, Proficient with Microsoft Office Suite", "qualificationsPreferred" : "Bachelor's degree, Some online game knowledge, Knowledge of Accounts tickets, Troubleshoot Accounts ticket issues independently", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (Russian fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries Monitor client facing tools (MatterMost) and keep up with client updates and directives Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues. Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day May be assigned to assist in other ticket queues as needed Additional duties and special projects as assigned Education and Experience: One year or more customer service experience or equivalent required Associates degree or equivalent or relevant experience. Bachelor’s degree preferred Comfortable using computers and can perform initial level troubleshooting of computer and network issues. Some online game knowledge and experience preferred Required Skills/Abilities: Ability to maintain composure in stressful situations Have a customer focus mindset - career orientation towards customer service. Excellent verbal and written communication skills. Written fluency in Russian & English languages Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Ability to maintain client productivity standards Preferred Qualifications: Knowledge of Accounts tickets Ability to troubleshoot Accounts ticket issues independently and as a collective Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Essential Functions: Availability: Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)", "summaryDescription" : "Chinese Customer Support Agent - (Bench Team) at Blueprint. Skills: Customer support, Issue resolution. Deliver world-class customer service. Manage customer support tickets", "postedDate" : "2026-06-11T19:50:23.649", "createdAt" : "2026-06-11T19:50:23.649", "lastUpdated" : "2026-06-13T06:44:56.797", "ingestTimestamp" : "2026-06-11T19:50:23.649", "mongoId" : "6a2a483f74d8ee00a05de6c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Troubleshooting computer issues", "Troubleshooting network issues", "Written fluency Russian", "Written fluency English", "Composure", "Customer focus", "Interpersonal skills", "Organizational skills", "Attention to detail", "Time management", "Problem-solving", "Critical thinking", "Judgment", "Customer support", "Issue resolution", "Customer service", "Customer support tickets", "Microsoft Office Suite" ], "skillCount" : 18, "jobCategory" : "customer-service", "jobSubcategory" : "support", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a211a4674d8ee00a0b2685a", "title" : "Customer Support Agent - (Simplified Chinese Speaking) (Bench Team)", "company" : "Blueprint Technologies", "industry" : "Technology", "salary" : { "min" : 60000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Agent in Bellevue, United States, adjusted for the technology industry." }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-05T03:27:17.987", "fingerprint" : "c85ae5dc8f2df056449ee287806556599c9ce5aabaa323afbedafe39f0b6950f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bpcs/jobs/7971592", "externalId" : "7971592", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service" ], "hardSkillsList" : [ "Troubleshooting", "Time management" ], "softSkillsList" : [ "Composure", "Customer focus", "Interpersonal skills", "Organizational skills", "Attention to detail", "Time management", "Problem-solving skills", "Critical thinking" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Time management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Composure" }, { "name" : "Customer focus" }, { "name" : "Interpersonal skills" }, { "name" : "Organizational skills" }, { "name" : "Attention to detail" }, { "name" : "Time management" }, { "name" : "Problem-solving skills" }, { "name" : "Critical thinking" } ], "majorSkills" : "Customer support, Simplified Chinese", "majorSkillsList" : [ "Customer support", "Simplified Chinese" ], "coreResponsibilities" : "Deliver world-class customer service, Manage and respond to customer support tickets, Follow established troubleshooting procedures, Use appropriate resources and desktop tools, Diagnose problems, Multitask between multiple tools and systems, Apply information and knowledge to customer situations, Assist in creation of knowledge base articles, Support development of team through active participation, Collaborate to issue resolution, Coordinate internally with other teams, Provide feedback, Identify/report trends, Resolve issues, Research and resolve escalated issues, Serve as a point of escalation, Address customer inquiries, Monitor client facing tools, Keep up with client updates and directives, Respond to customer help requests, Address customer needs, complaints, and other issues, Make sound judgement calls, Determine appropriate steps, Make best business decision, Collaborate with manager to onboard new agents, Collaborate with manager to onboard existing agents, Amplify Blueprint’s core values, Assist in other ticket queues, Perform additional duties and special projects", "teamCollaboration" : "Coordinate internally with other teams; Collaborate to issue resolution; Collaborate with manager", "domainKnowledge" : "Customer experience", "domainList" : [ "customer-experience" ], "domainSpecificKnowledge" : [ "Customer experience" ], "toolProficiency" : [ "Microsoft Office Suite" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Knowledge base articles", "problemSolvingSkills" : "Problem-solving; Troubleshooting; Critical thinking", "specialRequirements" : "Work during weekends and holidays, Potential blackout dates for PTO", "outcomesObjectives" : "Exceed client expectations; Exceed user expectations; Focus on first-call resolution", "qualificationsBasic" : "One year or more customer service experience, Associates degree or equivalent or relevant experience, Comfortable using computers, Perform initial level troubleshooting of computer and network issues, Written fluency in English language, Written fluency in Simplified Chinese language", "qualificationsPreferred" : "Bachelor's degree preferred, Some online game knowledge and experience preferred, Knowledge of Accounts tickets, Troubleshoot Accounts ticket issues independently and as a collective", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (Simplified Chinese fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries Monitor client facing tools (MatterMost) and keep up with client updates and directives Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues. Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day May be assigned to assist in other ticket queues as needed Additional duties and special projects as assigned Education and Experience: One year or more customer service experience or equivalent required Associates degree or equivalent or relevant experience. Bachelor’s degree preferred Comfortable using computers and can perform initial level troubleshooting of computer and network issues. Some online game knowledge and experience preferred Required Skills/Abilities: Ability to maintain composure in stressful situations Have a customer focus mindset - career orientation towards customer service. Excellent verbal and written communication skills. Written fluency in English language Written fluency in Simplified Chinese language Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Ability to maintain client productivity standards Preferred Qualifications: Knowledge of Accounts tickets Ability to troubleshoot Accounts ticket issues independently and as a collective Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Essential Functions: Availability: Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)", "summaryDescription" : "Customer Support Agent - (Simplified Chinese Speaking) (Bench Team) at Blueprint Technologies. Skills: Customer support, Simplified Chinese. Deliver world-class customer service. Manage and respond to customer support tickets", "postedDate" : "2026-06-04T15:23:09.272", "createdAt" : "2026-06-04T15:23:09.272", "lastUpdated" : "2026-06-05T03:27:17.987", "ingestTimestamp" : "2026-06-04T15:23:09.272", "mongoId" : "6a211a4674d8ee00a0b2685a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 60000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Troubleshooting", "Time management", "Composure", "Customer focus", "Interpersonal skills", "Organizational skills", "Attention to detail", "Problem-solving skills", "Critical thinking", "Customer support", "Simplified Chinese", "Customer service", "Customer experience", "Microsoft Office Suite" ], "skillCount" : 14, "jobCategory" : "customer-service", "jobSubcategory" : "support", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a212a3c74d8ee00a0b62443", "title" : "Customer Support Agent - (Simplified Chinese Speaking) (Bench Team)", "company" : "Blueprint", "industry" : "Technology", "salary" : { "min" : 58000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a mid-seniority Customer Support Agent in the Technology industry in Bellevue, United States, adjusted for company size and specific language skills." }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-05T01:26:08.231", "fingerprint" : "fd08143a65c76063adc98f7fd2b04bafff0d911d791c86512d659feec40f44ca", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/notexternal/jobs/7971595", "externalId" : "7971595", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "47.6144219,-122.1923370" }, { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" }, { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.7127281,-74.0060152" }, { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Bellevue, Washington, United States; San Francisco, California, United States; New York, New York, United States; Chicago, Illinois, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Microsoft Office", "professionalSkills" : [ "Customer service" ], "hardSkillsList" : [ "Troubleshooting" ], "softSkillsList" : [ "Composure", "Customer focus", "Interpersonal skills", "Organizational skills", "Attention to detail", "Time management", "Problem-solving", "Critical thinking", "Judgment" ], "hardSkills" : [ { "name" : "Troubleshooting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Composure" }, { "name" : "Customer focus" }, { "name" : "Interpersonal skills" }, { "name" : "Organizational skills" }, { "name" : "Attention to detail" }, { "name" : "Time management" }, { "name" : "Problem-solving" }, { "name" : "Critical thinking" }, { "name" : "Judgment" } ], "majorSkills" : "Customer support, Simplified Chinese fluency", "majorSkillsList" : [ "Customer support", "Simplified Chinese fluency" ], "coreResponsibilities" : "Deliver world-class customer service, Respond to customer support tickets, Follow troubleshooting procedures, Diagnose problems, Multitask between tools and systems, Apply information to customer situations, Assist in creation of knowledge base articles, Support development through participation, Coordinate internally with other teams, Provide feedback, Identify trends, Report trends, Resolve escalated issues, Serve as escalation point, Address customer needs, Address customer complaints, Make sound judgement calls, Determine appropriate steps, Onboard new agents, Onboard existing agents, Amplify core values", "teamCollaboration" : "Coordinate with other teams; Collaborate with manager; Work with clients; Work with data science; Work with product development", "domainKnowledge" : "Computer troubleshooting; Network troubleshooting", "domainList" : [ "computer-troubleshooting", "network-troubleshooting" ], "domainSpecificKnowledge" : [ "Computer troubleshooting", "Network troubleshooting" ], "toolProficiency" : [ "Microsoft Office Suite" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Knowledge base articles", "problemSolvingSkills" : "Problem-solving; Troubleshooting; Critical thinking", "specialRequirements" : "Two in-office days, Work weekends, Work holidays, Sit at workstation, Use mouse, Use laptop touchpad, Use keyboard", "outcomesObjectives" : "Exceed client expectations; Exceed user expectations; Meet established SLA; Meet client standards; Meet performance guidelines; Focus on first-call resolution", "qualificationsBasic" : "One year customer service experience, Associate degree or equivalent, Written fluency in English, Written fluency in Simplified Chinese, Proficient with Microsoft Office Suite", "qualificationsPreferred" : "Bachelor's degree, Online game knowledge, Knowledge of Accounts tickets", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (Simplified Chinese fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries Monitor client facing tools (MatterMost) and keep up with client updates and directives Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues. Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day May be assigned to assist in other ticket queues as needed Additional duties and special projects as assigned Education and Experience: One year or more customer service experience or equivalent required Associates degree or equivalent or relevant experience. Bachelor’s degree preferred Comfortable using computers and can perform initial level troubleshooting of computer and network issues. Some online game knowledge and experience preferred Required Skills/Abilities: Ability to maintain composure in stressful situations Have a customer focus mindset - career orientation towards customer service. Excellent verbal and written communication skills. Written fluency in English language Written fluency in Simplified Chinese language Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Ability to maintain client productivity standards Preferred Qualifications: Knowledge of Accounts tickets Ability to troubleshoot Accounts ticket issues independently and as a collective Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Essential Functions: Availability: Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)", "summaryDescription" : "Customer Support Agent - (Simplified Chinese Speaking) (Bench Team) at Blueprint. Skills: Customer support, Simplified Chinese fluency. Deliver world-class customer service. Respond to customer support tickets", "postedDate" : "2026-06-04T13:37:35.440", "createdAt" : "2026-06-04T13:37:35.440", "lastUpdated" : "2026-06-05T01:26:08.231", "ingestTimestamp" : "2026-06-04T13:37:35.440", "mongoId" : "6a212a3c74d8ee00a0b62443", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 58000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Troubleshooting", "Composure", "Customer focus", "Interpersonal skills", "Organizational skills", "Attention to detail", "Time management", "Problem-solving", "Critical thinking", "Judgment", "Customer support", "Simplified Chinese fluency", "Customer service", "Computer troubleshooting", "Network troubleshooting", "Microsoft Office Suite" ], "skillCount" : 16, "jobCategory" : "customer-service", "jobSubcategory" : "support", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2c7d5674d8ee00a094f906", "title" : "Customer Support Agent", "company" : "Gymshark", "industry" : "Outdoor & Apparel", "salary" : { "min" : 26780.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Solihull, England, United Kingdom", "locations" : [ "Solihull", "England", "United Kingdom" ], "timestamp" : "2026-06-16T02:30:43.703", "fingerprint" : "bd0858e502d4c374156c30437cb00969120e4d4ba30d2ef53796cda148861589", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/gymshark/jobs/4881182101", "externalId" : "4881182101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Solihull", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "52.4130189,-1.7768935" } ], "locationText" : "Solihull, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "coreResponsibilities" : "Manage customer interactions end-to-end, Ensure timely resolution, Ensure effective resolution, Deliver exceptional service, Act as voice of customer, Provide feedback, Identify areas for improvement, Make customer-first decisions, Balance business impact, Identify opportunities to exceed expectations, Delight customers, Build product knowledge, Educate customers, Guide customers, Follow up on customer queries, Ensure complete satisfaction, Collaborate with internal teams, Resolve complex issues, Report trends, Report insights, Support colleagues, Contribute to collaborative environment, Contribute to high-performing team", "teamCollaboration" : "Internal teams; Colleagues; High-performing team", "communicationSkills" : "Build rapport; Build trust", "problemSolvingSkills" : "Problem-solving; Think independently", "specialRequirements" : "Flexible shifts, Evenings, Weekends, Holidays, 24/7 operation, Attend assessment centre, Attend 3 days a week", "outcomesObjectives" : "Ensure timely resolution; Ensure effective resolution; Exceed expectations; Delight customers; Ensure complete satisfaction; Support continuous improvement", "qualificationsBasic" : "1-3 years customer service experience, Deliver high-quality service, Excellent communication skills, Build rapport and trust, Problem-solving skills, Think independently, Comfortable in digital environment, Manage queries via online channels, Prioritise workload, Manage time effectively, Stay organised, Flexibility for rotating shifts, Proactive mindset, Passion for helping customers, Improve service, Adapt to change, Thrive in evolving environment, Work independently, Maintain team collaboration, High professionalism, Emotional intelligence, Resilience", "workSiteFlexibility" : "Hybrid", "rawDescription" : "OVERVIEW: We’re looking for a passionate and customer-focused Customer Support Agent to join a fast-paced, global Customer Experience team. In this role, you’ll deliver a world-class service across multiple channels including email, social media, and web chat - ensuring every interaction feels personal, insightful, and aligned with the brand experience. Operating in a 24/7 environment, you’ll be part of a dynamic team that puts the customer at the heart of everything. You’ll play a key role in building trust, loyalty, and long-term relationships with a highly engaged and digitally savvy customer base. The salary for this position is £26,780 per annum WHAT YOU'LL BE DOING: Managing customer interactions end-to-end, ensuring a timely and effective resolution for every query Delivering exceptional service across email, live chat, and social media channels Acting as the voice of the customer - providing feedback and identifying areas for improvement Making confident, customer-first decisions while balancing business impact Proactively identifying opportunities to exceed expectations and delight customers Building strong product knowledge to educate and guide customers effectively Following up on customer queries to ensure complete satisfaction Collaborating with internal teams to resolve complex issues Reporting trends and insights to leadership to support continuous improvement Supporting colleagues and contributing to a collaborative, high-performing team environment Working flexible shifts, including evenings, weekends, and holidays as part of a 24/7 operation WHAT YOU'LL NEED: Essential Criteria: 1–3 years’ experience in a customer service or customer-facing role Proven ability to deliver high-quality service in a fast-paced environment Excellent communication skills, with the ability to build rapport and trust Strong problem-solving skills and the ability to think independently Comfortable working in a fully digital environment across multiple systems Experience managing customer queries via online channels (e.g., chat, email, social media) Ability to prioritise workload, manage time effectively, and stay organised Flexibility to work rotating shifts, including evenings and weekends A proactive mindset with a passion for helping customers and improving service Ability to adapt to change and thrive in a rapidly evolving environment Experience working independently while maintaining strong team collaboration High level of professionalism, emotional intelligence, and resilience CLOSING DATE: Friday 19th June 2026 @ 12:00pm All successful candidates must be available to attend a 2.5 hour assessment centre on the 1st July along with being available to start with us on the 3rd August 2026. LOCATION: Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK. BELONGING AT GYMSHARK. Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com. ABOUT US. We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth. THE PERKS. Standard benefits include: Performance-based Bonus opportunity Funded Healthcare benefit 25 days holiday, additional day for your birthday & Bank Holidays Contributory Employer pension scheme Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading Gymshark Employee Discount & long service awards Access to High Street cashback and discounts Financial, Physical and Mental Wellbeing Support Enhanced Family Leave package Life Assurance Office location specific benefits include (IQ): Gym Membership to The Lifting Club (LC) Onsite lunch provision & coffee bars EV charge points available Office location specific benefits include (LDN): Funded multi-site fitness membership Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.", "summaryDescription" : "Customer Support Agent at Gymshark. Manage customer interactions end-to-end. Ensure timely resolution", "postedDate" : "2026-06-14T20:07:38.533", "createdAt" : "2026-06-14T20:07:38.533", "lastUpdated" : "2026-06-16T02:30:43.703", "ingestTimestamp" : "2026-06-14T20:07:38.533", "mongoId" : "6a2c7d5674d8ee00a094f906", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.98 }, { "id" : "6a308587f292fd229c079a8c", "title" : "Customer Support Team Manager", "company" : "Wabtec", "industry" : "Railroad Manufacture", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Customer Support Team Manager in West Melbourne, United States, adjusted for industry and company size." }, "location" : "West Melbourne, FL, United States", "locations" : [ "West Melbourne", "FL", "United States" ], "timestamp" : "2026-06-16T11:30:30.637", "fingerprint" : "1eb9236a8a99acb3f735b46da60dcdcf2b0b61be9a0ad9e2133b1c4c46adca57", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Wabtec/3743990013622816-customer-support-team-manager", "externalId" : "3743990013622816", "industryFunction" : { }, "structuredLocations" : [ { "city" : "West Melbourne", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.0736261,-80.6718389" } ], "locationText" : "West Melbourne, Florida, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 15, "experienceLevel" : "director", "professionalSkills" : [ "Account management", "Customer relationship management", "Value realization", "Customer retention", "Customer satisfaction" ], "hardSkillsList" : [ "Customer onboarding", "Customer training", "Issue resolution", "Upselling", "Cross-selling" ], "hardSkills" : [ { "name" : "Customer onboarding", "level" : "intermediate" }, { "name" : "Customer training", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" }, { "name" : "Upselling", "level" : "intermediate" }, { "name" : "Cross-selling", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Account Growth, Customer Retention", "majorSkillsList" : [ "Customer Success", "Account Growth", "Customer Retention" ], "coreResponsibilities" : "Manage a portfolio of customer accounts, Develop and maintain strong customer relationships, Drive customer adoption and value realization, Monitor customer health and identify risks, Proactively address customer issues and concerns, Identify opportunities for account growth and expansion, Conduct regular business reviews with customers, Collaborate with sales and support teams", "teamCollaboration" : "Sales teams; Support teams", "domainKnowledge" : "Manufacturing sector", "domainList" : [ "manufacturing-sector" ], "domainSpecificKnowledge" : [ "Manufacturing sector" ], "toolProficiency" : [ "CRM software" ], "outcomesObjectives" : "Achieve high levels of customer satisfaction; Ensure high customer retention rates; Drive account growth and expansion", "qualificationsBasic" : "5+ years of experience in customer success or account management, Proven track record of managing and growing customer accounts, Experience with CRM software", "qualificationsPreferred" : "Bachelor's degree in Business, Marketing, or related field, Experience in the manufacturing or industrial sector, Familiarity with SaaS platforms", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Description Role Summary: The Staff Customer Support Team Manager oversees front-line support to our customers for various inquiries using a mix of technical troubleshooting and customer service skills. Our customers include engineers, developers, integrators, and end users. This role serves as the primary facilitator to drive efficient and customer-centric processes and service for our customer base, while achieving optimum customer relationships, issue handling and time to resolution for all incoming issues. Responsibilities: Ensure customers success by fostering a balanced relationship that benefits both Wabtec and the customer with the goal of producing the highest level of customer support and satisfaction. Manage and deliver solutions for incidents and service requests that meet or exceed Customer Service Level Agreements (SLAs) and Wabtec Service Level Objectives. (SLOs) In this role, you will: • Engage with clients on complex and escalated cases. Lead investigations to facilitate implementation of solutions while adhering to change control and compliance protocols. • Establish and grow relationships with functional peers, internal and client teams. • Provide work direction to team members. This includes case management, shift and time off scheduling, and project assignments and tasks, yearly reviews and other items determined by the Senior Support Director. • Develop, document and train team members on custom or standard programmatic solutions using the available tools & utilities, coding conventions and quality control procedures. • Participate in the CP process to ensure Support has required training and tools for supported products. Work with Engineering and Product leaders to define, schedule and deliver training and tools to support new releases or address high value issues. • Knowledge transfer - Author user/technical documentation and case notes at an SME level. Act as a technical resource or mentor. Create and/or update Knowledge Articles as needed in the appropriate Knowledge tool(s). • Act as escalation resource for Tier 1, Customer Support Engineers, peers and customers. • Review, investigate and enhance escalated issues prior to assignment to Sustaining Engineering teams. • Research and troubleshoot issues involving all aspects of Wabtec solutions, including but not limited to user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems. • Manage team caseload to ensure callbacks and case follow through as defined by the Case Management Guidelines. Review, update and take ownership of cases from Support Engineers as necessary to deliver on SLOs/SLAs. • Manage, measure and improve Support and Customer Satisfaction metrics. Monitor goals in support of departmental and corporate strategies, services requests queue management, reporting analysis (service response rate, team/individual stats, CSAT, staffing, overall performance). • Troubleshoot and identify product problems for presentation to engineering for resolution or disseminate appropriate information necessary to correct configuration issues. • Drive operational excellence via continuous process improvement using ITIL. • Provide 7x24x365 support to Tier 1 and T2 as needed to meet SLAs/SLOs. • Works to meet or exceed all team KPIs. Qualifications: • Bachelor's Degree strongly preferred. • A minimum 5-10 years of professional experience required. • Experience in the usage of ITIL v3 service management is required. • At least 3 years of experience in a phone, e-service, and onsite IT support services environment required. • 5+ years of customer-facing experience required. Technical Expertise: • Expertise in analyzing and infrastructure, network and software performance issues. Hands-on installation and/or troubleshooting expertise in one or more of the following technologies: Linux/Unix Operating Systems, Database systems (Oracle/SQL Server), Storage, Backup, Disaster Recovery, Monitoring tools (BMC, Solarwinds, Nagios), Application Troubleshooting (C++/Perl/Tuxedo), log review. • Experience with enterprise service delivery tools (Salesforce, ServiceNow, Clarify, Remedy) • Working knowledge of TCP/IP protocols, Layers of Networking, IP addressing, • Able to troubleshoot complex issues using a variety of applications (Perl, Toad, SQL Developer etc.) ## Additional Information Our job titles may span more than one career level. The salary rate for this role is currently $91100-129800 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible. What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.", "summaryDescription" : "Customer Support Team Manager at Wabtec. Skills: Customer Success, Account Growth, Customer Retention. Manage a portfolio of customer accounts. Develop and maintain strong customer relationships", "postedDate" : "2026-06-15T16:49:29.000", "createdAt" : "2026-06-16T01:42:32.835", "lastUpdated" : "2026-06-16T11:30:30.637", "ingestTimestamp" : "2026-06-16T01:42:32.835", "mongoId" : "6a308587f292fd229c079a8c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer onboarding", "Customer training", "Issue resolution", "Upselling", "Cross-selling", "Customer Success", "Account Growth", "Customer Retention", "Account management", "Customer relationship management", "Value realization", "Customer retention", "Customer satisfaction", "Manufacturing sector", "CRM software" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2a483f74d8ee00a05de6c5", "title" : "French Customer Support Agent - (Bench Team)", "company" : "Blueprint", "industry" : "Technology", "salary" : { "min" : 48000.0, "max" : 62000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level French Customer Support Agent in Bellevue, WA, adjusted for the technology industry and company size." }, "location" : "Bellevue, WA, United States", "locations" : [ "Bellevue", "WA", "United States" ], "timestamp" : "2026-06-12T21:03:36.425", "fingerprint" : "48120846f369c6ce9fb293df80f9d999fe99a7030aa68c5e3662e89654433ca9", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/notexternal/jobs/7997970", "externalId" : "7997970", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Microsoft Office Suite", "professionalSkills" : [ "Customer service", "Troubleshooting", "Problem-solving" ], "hardSkillsList" : [ "Written fluency Russian", "Written fluency English", "Verbal communication", "Written communication", "Interpersonal skills", "Organizational skills", "Attention to detail", "Time management" ], "softSkillsList" : [ "Composure", "Critical thinking", "Judgment" ], "hardSkills" : [ { "name" : "Written fluency Russian", "level" : "intermediate" }, { "name" : "Written fluency English", "level" : "intermediate" }, { "name" : "Verbal communication", "level" : "intermediate" }, { "name" : "Written communication", "level" : "intermediate" }, { "name" : "Interpersonal skills", "level" : "intermediate" }, { "name" : "Organizational skills", "level" : "intermediate" }, { "name" : "Attention to detail", "level" : "intermediate" }, { "name" : "Time management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Composure" }, { "name" : "Critical thinking" }, { "name" : "Judgment" } ], "majorSkills" : "Customer support, Issue resolution, Customer service", "majorSkillsList" : [ "Customer support", "Issue resolution", "Customer service" ], "coreResponsibilities" : "Deliver world-class customer service, Manage customer support tickets, Respond to customer support tickets, Follow troubleshooting procedures, Diagnose problems, Multitask between tools and systems, Apply information to customer situations, Assist in creation of knowledge base articles, Support development through participation, Coordinate internally with other teams, Provide feedback, Identify trends, Report trends, Resolve escalated issues, Serve as escalation point, Address customer needs, Address customer complaints, Make sound judgement calls, Determine appropriate steps, Onboard new agents, Onboard existing agents, Amplify core values, Assist in other ticket queues, Perform special projects", "teamCollaboration" : "Collaborate with other teams; Collaborate with manager; Collaborate with clients", "domainKnowledge" : "Customer experience; Accounts tickets", "domainList" : [ "customer-experience", "accounts-tickets" ], "domainSpecificKnowledge" : [ "Customer experience", "Accounts tickets" ], "toolProficiency" : [ "MatterMost" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Knowledge base articles", "continuousLearning" : "Professional growth; Development opportunities", "problemSolvingSkills" : "Problem-solving; Troubleshooting; Root cause analysis", "specialRequirements" : "Work weekends, Work holidays, Potential blackout dates, Sit at workstation, Use mouse, Use keyboard", "outcomesObjectives" : "Exceed client expectations; Exceed user expectations; Meet established SLA; Meet client standards; Meet performance guidelines", "qualificationsBasic" : "One year customer service experience, Associates degree or equivalent, Comfortable using computers, Perform initial level troubleshooting, Minimum typing speed of 45 wpm", "qualificationsPreferred" : "Bachelor's degree preferred, Some online game knowledge, Knowledge of Accounts tickets, Troubleshoot Accounts ticket issues independently", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (Russian fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries Monitor client facing tools (MatterMost) and keep up with client updates and directives Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues. Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day May be assigned to assist in other ticket queues as needed Additional duties and special projects as assigned Education and Experience: One year or more customer service experience or equivalent required Associates degree or equivalent or relevant experience. Bachelor’s degree preferred Comfortable using computers and can perform initial level troubleshooting of computer and network issues. Some online game knowledge and experience preferred Required Skills/Abilities: Ability to maintain composure in stressful situations Have a customer focus mindset - career orientation towards customer service. Excellent verbal and written communication skills. Written fluency in Russian & English languages Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Ability to maintain client productivity standards Preferred Qualifications: Knowledge of Accounts tickets Ability to troubleshoot Accounts ticket issues independently and as a collective Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Essential Functions: Availability: Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)", "summaryDescription" : "French Customer Support Agent - (Bench Team) at Blueprint. Skills: Customer support, Issue resolution, Customer service. Deliver world-class customer service. Manage customer support tickets", "postedDate" : "2026-06-11T16:56:28.362", "createdAt" : "2026-06-11T16:56:28.362", "lastUpdated" : "2026-06-12T21:03:36.425", "ingestTimestamp" : "2026-06-11T16:56:28.362", "mongoId" : "6a2a483f74d8ee00a05de6c5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 62000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Written fluency Russian", "Written fluency English", "Verbal communication", "Written communication", "Interpersonal skills", "Organizational skills", "Attention to detail", "Time management", "Composure", "Critical thinking", "Judgment", "Customer support", "Issue resolution", "Customer service", "Troubleshooting", "Problem-solving", "Customer experience", "Accounts tickets", "MatterMost" ], "skillCount" : 19, "jobCategory" : "customer-service", "jobSubcategory" : "support", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2c7a0c74d8ee00a094411e", "title" : "Customer Service Agent - Estonian Speaking", "company" : "Betsson Group", "industry" : "Hospitality", "salary" : { "min" : 26000.0, "max" : 34000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Service Agent in Malta, adjusted for the Gaming industry." }, "location" : "Malta", "locations" : [ "Malta" ], "timestamp" : "2026-06-16T02:39:14.979", "fingerprint" : "4cda04852c460ee846f01696aec32234184c7802430471912e9bfad2bbdba888", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/betsson/jobs/8002347", "externalId" : "8002347", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Malta", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Malta", "coreResponsibilities" : "Assist Estonian speaking customers via email, chat, and, Work in a team for best customer support, Translate advertising texts and customer feedback into Estonian, Handle customer accounts, Follow company policies on player safety, protection, and", "teamCollaboration" : "Work in a team", "domainKnowledge" : "iGaming world", "domainList" : [ "igaming-world" ], "domainSpecificKnowledge" : [ "iGaming world" ], "continuousLearning" : "Develop and learn", "problemSolvingSkills" : "Problem solver", "specialRequirements" : "Relocation bonus", "qualificationsBasic" : "Excellent English and Estonian, Good MS Office skills, Previous customer service experience, Time management skills, Multitasking skills", "qualificationsPreferred" : "Previous iGaming experience, Other language skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Kas oled hea probleemi lahendaja, erakordselt hea suhtleja ning naudid töötamist lahedas tiimis? Kui tunned, et kirjeldasime just sind siis ootame sind liituma meie auhinnatud klienditoe tiimi, mille asukohaks on meie uudne ja mugav kontor Maltal! Sa oleksid osa meie sujuvast klienditoe osakonnast, töötades parima klienditeeninuse nimel. Kuid mitte ainult seda, võimalused areneda ja õppida on Betssonis lõpmatud! Sooviksime, et teeksid laitmatult järgmisi asju: -Aitaksid eesti keelt kõnelevaid kliente emaili, chati ning telefoni teel. -Töötad tiimis ning pingutate ühiselt parima klientitoe teenuse nimel. -Tõlgiksid reklaam tekste ning klientide tagasisidet eesti keelde. -Klientide kontodega tegelemine. -Järgiksid firma eeskirju ja reegleid seoses mängija turvalisusega, kaitsmisega ning vastutustundliku mängimisega. MIS ON SELLEST KASU SULLE? Meie Betssonis ei anna sulle lihtsalt võimalust töötada meie juhtivatel turgudel, vaid anname võimaluse seda teha parimas klienditoe tiimis. Meie juures on lõpmatud võimalused areneda ning karjääri edendada, ning saada uusi teadmisi iGamingu maailmast ja samuti olla osa mitmekülgsest, sõbralikust töökeskkonnast. Me soovime, et meie töötajad annavad edasi meile tähtsaid väärtuseid ning, et meie töötajad saaksid nautida kõiki plusse, mis kaasnevad Betssonis töötamisega! SA OLED HEA: -suurepärane inglise ja eesti keele oskus, nii kirjalik kui suuline. Vene keele oskus on boonus -hea oskus MS Office’s -eelnev kogemus klienditeeninduses/klienditoes -aja planeerimises ning mitme asja korraga tegemises SUUR PLUSS ON: -eelnev iGaming kogemus -mōne muu keele oskus MIDA ME PAKUME: Sarnaselt ameerika mägedele on ka elu Betssonis kohati sama kiire ning sisaldada pööraseid pöördeid, kuid siiski alati lõbus! Kuid mida muud võikski oodata ettevõttelt, millel on 7 eri riigis kontorid, kus töötab 1700 töötajat, millest 900 on Maltal. Me saame aru, et see töö ei sobi igale inimesele, kuid kui sa oled sihikindel, adrenaliini himuline, alati valmis piire ületama ja ennast arendama siis sobid meile ideaalselt. HEA TEADA: -alustamise kuupäev: iga teine nädal algab treening -palk: palgal on põhiosa ning boonuse süsteem -töötunnid: klienditoena on töö graafiku põhine -asukoht: Malta, St.Julians -ümberasumise kulude boonus Challenge Accepted? By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy", "summaryDescription" : "Customer Service Agent - Estonian Speaking at Betsson Group. Assist Estonian speaking customers via email, chat, and. Work in a team for best customer support", "postedDate" : "2026-06-14T21:29:21.450", "createdAt" : "2026-06-14T21:29:21.450", "lastUpdated" : "2026-06-16T02:39:14.979", "ingestTimestamp" : "2026-06-14T21:29:21.450", "mongoId" : "6a2c7a0c74d8ee00a094411e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "iGaming world" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305979f292fd229cf47e4f", "title" : "Technical Customer Support Team Lead", "company" : "ElevenLabs", "industry" : "Operations", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Technical Customer Support Team Lead in Bulgaria, adjusted for the technology industry and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:33:09.010", "fingerprint" : "ea61a985934edfd75f5fa7d09de18d93c6f570a65ca499ea59271e9d682abc4f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/ElevenLabs/b20e2b5f-1cc3-40e6-87da-3f907e3796da/application", "externalId" : "b20e2b5f-1cc3-40e6-87da-3f907e3796da", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, APIs, TTS, LLMs", "professionalSkills" : [ "People management", "Operational excellence", "Problem-solving", "Stakeholder management" ], "hardSkillsList" : [ "Technical support", "Customer support", "AI troubleshooting" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" }, { "name" : "AI troubleshooting", "level" : "intermediate" } ], "majorSkills" : "Enterprise support, Team leadership, Technical expertise", "majorSkillsList" : [ "Enterprise support", "Team leadership", "Technical expertise" ], "coreResponsibilities" : "Lead and develop team, Hire talent, Mentor talent, Grow talent, Drive performance, Create culture of excellence, Own enterprise support operations, Manage day-to-day metrics, Manage KPIs, Ensure smooth operations, Support enterprise customers, Provide hands-on technical support, Maintain technical expertise, Support enterprise customers, Support complex issues, Drive operational improvements, Identify gaps, Identify bottlenecks, Create new workflows, Implement new workflows, Implement KPIs, Operationalize improvements, Bridge critical functions, Communicate customer needs, Communicate product gaps, Ensure global coverage, Manage scheduling, Manage coverage, Support enterprise customers, Build documentation, Maintain documentation, Ensure clear resources, Ensure accurate resources, Ensure up-to-date resources", "teamCollaboration" : "Support; Engineering; Revenue", "domainKnowledge" : "AI landscape; AI audio", "domainList" : [ "ai-landscape", "ai-audio" ], "domainSpecificKnowledge" : [ "AI landscape", "AI audio" ], "communicationSkills" : "Translate technical complexity", "documentationSkills" : "Build documentation; Maintain documentation", "problemSolvingSkills" : "Problem-solving mindset; First-principles thinking; Data-driven decision-making", "specialRequirements" : "Address critical issues, Ensure coverage outside standard work", "qualificationsBasic" : "5+ years enterprise support, 5+ years leadership experience, Technical execution capability, Troubleshoot code, Troubleshoot AI, Manage metrics, Manage KPIs, B2B or enterprise support experience", "qualificationsPreferred" : "Experience with AI landscape, Experience with APIs, Experience with TTS, Experience with LLMs, Experience with telephony", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ENTERPRISE SUPPORT TEAM LEAD (FULL-TIME, REMOTE) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up, moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As the Enterprise Support Team Lead, you'll oversee our Enterprise Support operations and lead a global team supporting our most strategic accounts. This is a critical leadership position that requires both deep technical expertise and exceptional people management skills. You'll be responsible for maintaining world-class responsiveness, driving operational excellence, and ensuring our enterprise customers receive the highest level of support. You're setting the standard for what great support looks like and mentoring your team to achieve it. WHAT YOU'LL DO - Lead and develop your team: Hire, mentor, and grow talented support specialists; drive higher performance and create a culture of excellence. - Own enterprise support operations end-to-end: Manage day-to-day metrics, KPIs, and ensure smooth operations across global shifts and time zones. - Provide hands-on technical support: Maintain your own technical expertise by actively supporting enterprise customers and complex issues alongside your team. - Drive operational improvements: Identify gaps and bottlenecks, create and implement new workflows, KPIs, and targets; operationalize improvements across the team. - Bridge critical functions: Serve as a primary conduit between Support, Engineering, and Revenue teams; communicate customer needs and product gaps to leadership. - Ensure global coverage: Manage scheduling and coverage to support enterprise customers across all time zones with consistent quality and responsiveness. - Build and maintain documentation: Ensure your team has clear, accurate, and up-to-date resources to support customers effectively. WHAT YOU BRING - Deep technical expertise: Seasoned subject matter expert with strong understanding of customer support, the AI landscape, APIs, different AI such as TTS and LLMs, and telephony systems (e.g. Twilio, SIP, WebSockets). - Proven leadership experience: Track record of building and leading high-performing teams, developing people, and driving results. - Technical execution capability: Able to perform the work yourself and mentor others; comfortable reading and troubleshooting code as well as more ambiguous troubleshooting such as AI. - Operational excellence: Experience managing metrics, KPIs, and smooth operations in fast-moving environments; strong administrative and organizational skills. - Problem-solving mindset: Proactively identify gaps and drive solutions rather than just raising issues; work across stakeholders to action outcomes. - Experience in B2B or enterprise support: Familiarity with the demands of supporting strategic accounts and managing complex customer relationships. WHO YOU ARE - A committed leader: Prepared to address critical issues and ensure coverage outside standard work hours; possess the flexibility and drive this global role demands. - Passionate about people and performance: Genuinely interested in developing your team, pushing them to do more, and creating an environment where they can excel. - Not afraid to speak up: Take up space, voice concerns when you see problems, and stand up for your team, even when communicating with senior leadership. - Analytically sharp: Approach problems with first-principles thinking and data-driven decision-making. - A strong communicator: Translate technical complexity into clear, actionable insights for customers, your team, and leadership. - Self-directed and driven: Don't wait for instructions; hold yourself and your team to a high standard. - Energized by impact: Thrive in a startup environment where things move fast and you can have real influence on the company's direction. WHAT WE OFFER The opportunity to lead a critical function at a fast-growing AI company, shape the future of enterprise support, and build a world-class team. You'll work with cutting-edge technology, have direct influence on product and strategy, and be part of a mission-driven organization. If you're ready to step into this role and help drive the next phase of Enterprise Support at ElevenLabs, please reach out.", "summaryDescription" : "Technical Customer Support Team Lead at ElevenLabs. Skills: Enterprise support, Team leadership, Technical expertise. Lead and develop team. Hire talent", "createdAt" : "2026-06-16T00:28:59.201", "lastUpdated" : "2026-06-16T11:33:09.010", "ingestTimestamp" : "2026-06-16T00:28:59.201", "mongoId" : "6a305979f292fd229cf47e4f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Technical support", "Customer support", "AI troubleshooting", "Enterprise support", "Team leadership", "Technical expertise", "People management", "Operational excellence", "Problem-solving", "Stakeholder management", "AI landscape", "AI audio" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305086f292fd229cef1808", "title" : "Technical Customer Support Team Lead", "company" : "ElevenLabs", "industry" : "Operations", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Technical Customer Support Team Lead in Bulgaria, adjusted for the technology industry and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:05:51.529", "fingerprint" : "d8a8fcbe657e1a81b19ac2b229bfded41d2c5b6a235b70b5291ed69693d4b25f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/elevenlabs/b20e2b5f-1cc3-40e6-87da-3f907e3796da/application", "externalId" : "b20e2b5f-1cc3-40e6-87da-3f907e3796da", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "AI, APIs, TTS, LLMs", "professionalSkills" : [ "People management", "Operational excellence", "Problem-solving", "Stakeholder management" ], "hardSkillsList" : [ "Technical support", "Customer support" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Customer support", "level" : "intermediate" } ], "majorSkills" : "Enterprise support, Team leadership, Technical expertise", "majorSkillsList" : [ "Enterprise support", "Team leadership", "Technical expertise" ], "coreResponsibilities" : "Lead and develop team, Hire talent, Mentor talent, Grow talent, Own enterprise support operations, Manage day-to-day metrics, Manage KPIs, Ensure smooth operations, Provide hands-on technical support, Support enterprise customers, Support complex issues, Drive operational improvements, Identify gaps, Identify bottlenecks, Create new workflows, Implement new workflows, Operationalize improvements, Bridge critical functions, Communicate customer needs, Communicate product gaps, Ensure global coverage, Manage scheduling, Manage coverage, Build documentation, Maintain documentation", "teamCollaboration" : "Support; Engineering; Revenue", "domainKnowledge" : "AI landscape; AI audio", "domainList" : [ "ai-landscape", "ai-audio" ], "domainSpecificKnowledge" : [ "AI landscape", "AI audio" ], "communicationSkills" : "Translate technical complexity", "problemSolvingSkills" : "First-principles thinking; Data-driven decision-making", "qualificationsBasic" : "5+ years enterprise support, 5+ years leadership experience, Technical execution capability, Troubleshoot code, Troubleshoot AI, Manage metrics, Manage KPIs, B2B or enterprise support experience", "qualificationsPreferred" : "Experience with AI landscape, Experience with APIs, Experience with TTS, Experience with LLMs, Experience with telephony", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ENTERPRISE SUPPORT TEAM LEAD (FULL-TIME, REMOTE) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up, moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As the Enterprise Support Team Lead, you'll oversee our Enterprise Support operations and lead a global team supporting our most strategic accounts. This is a critical leadership position that requires both deep technical expertise and exceptional people management skills. You'll be responsible for maintaining world-class responsiveness, driving operational excellence, and ensuring our enterprise customers receive the highest level of support. You're setting the standard for what great support looks like and mentoring your team to achieve it. WHAT YOU'LL DO - Lead and develop your team: Hire, mentor, and grow talented support specialists; drive higher performance and create a culture of excellence. - Own enterprise support operations end-to-end: Manage day-to-day metrics, KPIs, and ensure smooth operations across global shifts and time zones. - Provide hands-on technical support: Maintain your own technical expertise by actively supporting enterprise customers and complex issues alongside your team. - Drive operational improvements: Identify gaps and bottlenecks, create and implement new workflows, KPIs, and targets; operationalize improvements across the team. - Bridge critical functions: Serve as a primary conduit between Support, Engineering, and Revenue teams; communicate customer needs and product gaps to leadership. - Ensure global coverage: Manage scheduling and coverage to support enterprise customers across all time zones with consistent quality and responsiveness. - Build and maintain documentation: Ensure your team has clear, accurate, and up-to-date resources to support customers effectively. WHAT YOU BRING - Deep technical expertise: Seasoned subject matter expert with strong understanding of customer support, the AI landscape, APIs, different AI such as TTS and LLMs, and telephony systems (e.g. Twilio, SIP, WebSockets). - Proven leadership experience: Track record of building and leading high-performing teams, developing people, and driving results. - Technical execution capability: Able to perform the work yourself and mentor others; comfortable reading and troubleshooting code as well as more ambiguous troubleshooting such as AI. - Operational excellence: Experience managing metrics, KPIs, and smooth operations in fast-moving environments; strong administrative and organizational skills. - Problem-solving mindset: Proactively identify gaps and drive solutions rather than just raising issues; work across stakeholders to action outcomes. - Experience in B2B or enterprise support: Familiarity with the demands of supporting strategic accounts and managing complex customer relationships. WHO YOU ARE - A committed leader: Prepared to address critical issues and ensure coverage outside standard work hours; possess the flexibility and drive this global role demands. - Passionate about people and performance: Genuinely interested in developing your team, pushing them to do more, and creating an environment where they can excel. - Not afraid to speak up: Take up space, voice concerns when you see problems, and stand up for your team, even when communicating with senior leadership. - Analytically sharp: Approach problems with first-principles thinking and data-driven decision-making. - A strong communicator: Translate technical complexity into clear, actionable insights for customers, your team, and leadership. - Self-directed and driven: Don't wait for instructions; hold yourself and your team to a high standard. - Energized by impact: Thrive in a startup environment where things move fast and you can have real influence on the company's direction. WHAT WE OFFER The opportunity to lead a critical function at a fast-growing AI company, shape the future of enterprise support, and build a world-class team. You'll work with cutting-edge technology, have direct influence on product and strategy, and be part of a mission-driven organization. If you're ready to step into this role and help drive the next phase of Enterprise Support at ElevenLabs, please reach out.", "summaryDescription" : "Technical Customer Support Team Lead at ElevenLabs. Skills: Enterprise support, Team leadership, Technical expertise. Lead and develop team. Hire talent", "createdAt" : "2026-06-16T00:24:56.155", "lastUpdated" : "2026-06-16T10:05:51.529", "ingestTimestamp" : "2026-06-16T00:24:56.155", "mongoId" : "6a305086f292fd229cef1808", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Technical support", "Customer support", "Enterprise support", "Team leadership", "Technical expertise", "People management", "Operational excellence", "Problem-solving", "Stakeholder management", "AI landscape", "AI audio" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305098f292fd229cef28e2", "title" : "Remote Customer Support Agent (P&C)", "company" : "Jerry.ai", "industry" : "Insurance", "salary" : { "min" : 19.0, "max" : 21.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Augusta, Georgia", "locations" : [ "Augusta, Georgia", "Dallas, Texas", "Gilbert, Arizona", "Sandy, Utah", "Memphis, Tennessee", "Tampa, Florida", "Buffalo, New York" ], "certifications" : [ "P&C license" ], "timestamp" : "2026-06-16T10:56:13.860", "fingerprint" : "4da240de3f4ebb31053c95b0b1094c17c2efa8f009775ddc1b65ff4b083cc8e0", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/jerry.ai/486e6d82-27e7-4fa8-b02e-bf2205b0e66e/application", "externalId" : "486e6d82-27e7-4fa8-b02e-bf2205b0e66e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Augusta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4709714,-81.9748429" } ], "locationText" : "Augusta, Georgia, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Respond to inbound calls, Process service requests, Add/remove vehicles and drivers, Add lienholder information, Send policy documents, Help customers with policy questions, Make changes to existing policy, Retain policyholders, Find solutions for cancellation risk", "domainKnowledge" : "Insurance policies; Car insurance", "domainList" : [ "insurance-policies", "car-insurance" ], "domainSpecificKnowledge" : [ "Insurance policies", "Car insurance" ], "continuousLearning" : "Ongoing training; Mentorship", "problemSolvingSkills" : "Finding solutions", "outcomesObjectives" : "Make a measurable difference", "qualificationsBasic" : "2+ years call center experience", "qualificationsPreferred" : "P&C license within 60 days", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Customer Support Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you! How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy - Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you! Who you are: - You can multitask and manage multiple competing priorities - You are passionate about helping others - Has 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - 21.00 - We will pay for your P&C license (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (we provide work equipment) - Ongoing training and mentorship from our leadership team - An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai recruiting@getjerry.com The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.", "summaryDescription" : "Remote Customer Support Agent (P&C) at Jerry.ai. Respond to inbound calls. Process service requests", "createdAt" : "2026-06-16T00:30:14.490", "lastUpdated" : "2026-06-16T10:56:13.860", "ingestTimestamp" : "2026-06-16T00:30:14.490", "mongoId" : "6a305098f292fd229cef28e2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 21, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Insurance policies", "Car insurance", "P&C license" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305930f292fd229cf45a23", "title" : "Remote Customer Support Agent (P&C)", "company" : "Jerry.ai", "industry" : "Insurance", "salary" : { "min" : 19.0, "max" : 21.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Augusta, Georgia", "locations" : [ "Augusta, Georgia", "Dallas, Texas", "Gilbert, Arizona", "Sandy, Utah", "Memphis, Tennessee", "Tampa, Florida", "Buffalo, New York" ], "certifications" : [ "P&C license" ], "timestamp" : "2026-06-16T13:07:21.875", "fingerprint" : "88166d42b7ca8000ad57dc5da2c50af1e3499d47e276bbf0c0718d752818e21d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Jerry.ai/486e6d82-27e7-4fa8-b02e-bf2205b0e66e/application", "externalId" : "486e6d82-27e7-4fa8-b02e-bf2205b0e66e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Augusta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4709714,-81.9748429" } ], "locationText" : "Augusta, Georgia, United States", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Respond to inbound calls, Process service requests, Add/remove vehicles and drivers, Add lienholder information, Send policy documents, Help customers with policy questions, Make changes to existing policy, Retain policyholders, Find solutions for cancellation risk", "domainKnowledge" : "Insurance policies; Car insurance", "domainList" : [ "insurance-policies", "car-insurance" ], "domainSpecificKnowledge" : [ "Insurance policies", "Car insurance" ], "continuousLearning" : "Ongoing training; Mentorship", "problemSolvingSkills" : "Finding solutions", "outcomesObjectives" : "Make a measurable difference", "qualificationsBasic" : "2+ years call center experience", "qualificationsPreferred" : "P&C license within 60 days", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Customer Support Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you! How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy - Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you! Who you are: - You can multitask and manage multiple competing priorities - You are passionate about helping others - Has 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - 21.00 - We will pay for your P&C license (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (we provide work equipment) - Ongoing training and mentorship from our leadership team - An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai recruiting@getjerry.com The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.", "summaryDescription" : "Remote Customer Support Agent (P&C) at Jerry.ai. Respond to inbound calls. Process service requests", "createdAt" : "2026-06-16T00:30:10.729", "lastUpdated" : "2026-06-16T13:07:21.875", "ingestTimestamp" : "2026-06-16T00:30:10.729", "mongoId" : "6a305930f292fd229cf45a23", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 21, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Insurance policies", "Car insurance", "P&C license" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a308bbaf292fd229c09a0de", "title" : "Chinese Mandarin Speaking Game Presenter (No Experience Required)", "company" : "Evolution", "industry" : "Gambling And Casinos", "salary" : { "min" : 22.0, "max" : 24.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Burnaby, BC, Canada", "locations" : [ "Burnaby", "BC", "Canada" ], "timestamp" : "2026-06-16T12:03:19.525", "fingerprint" : "b3fe7b5877e85de06c98f119019253f330a6f31098ef60e4f9f10d93d3994db1", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Evolution/744000132289839-chinese-mandarin-speaking-game-presenter-no-experience-required-", "externalId" : "744000132289839", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Burnaby", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2433804,-122.9725450" } ], "locationText" : "Burnaby, British Columbia, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Presentation skills", "Live streaming skills" ], "majorSkills" : "Game presentation, Live hosting", "majorSkillsList" : [ "Game presentation", "Live hosting" ], "coreResponsibilities" : "Lead casino games on camera, Host classic casino games, Present live dealer games, Engage with players", "domainKnowledge" : "Online casino industry", "domainList" : [ "online-casino-industry" ], "domainSpecificKnowledge" : [ "Online casino industry" ], "continuousLearning" : "Paid training", "specialRequirements" : "Work native language", "qualificationsBasic" : "At least 19 years old, Fluent in Mandarin, Working knowledge of English, Ability to work onsite, Ability to work flexible schedule, Comfortable wearing camera-ready makeup", "qualificationsPreferred" : "Customer service experience, Hospitality experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Evolution is a world-leading developer and provider of products for the online casino industry. We develop, produce, market, and license fully integrated B2B Online Casino solutions to gaming operators. Since our founding in 2006, Evolution has grown into a global powerhouse, partnering with over 800 operators and employing more than 22,000 talented individuals in studios across Europe and North America. In Canada, our studios are located in Metro Vancouver, a thriving region known for its diverse talent pool and vibrant tech and creative industries. Our parent company is based in Sweden and listed on Nasdaq Stockholm with the ticker EVO. As a Game Presenter, you will lead and host classic casino games like blackjack and baccarat on camera for online players around the world. Think of it as a combination of being a live streamer and playing card games. The games, content, and studio setup are already prepared for you, so you can focus on presenting and engaging with players. You will get to work in our high-tech broadcasting studio, presenting live dealer games to a global audience. No experience is required. We provide paid training at our professional academy, where you will learn everything from game techniques to live streaming skills. You will build on-camera confidence and gain presentation skills that can benefit you for life. This is a fun and unique opportunity to gain valuable international work experience while working in your native language at a global company We offer: * $24.75/hour + performance bonus (up to $800/month) after the probation period * $22/hour during training and the 3-month probation period * 15 days of paid vacation * EVO Days – 2 additional paid vacation days each year * 8 paid sick days * Stable full-time schedule of 40 hours per week * Extended health benefits and insurance plan, including family coverage * Transit allowance * Makeup and skincare allowance * Free monthly manicure (for female employees) * Uniform laundry reimbursement * Taxi service when public transportation is not available Additional Benefits * Paid training * Paid break time during your shifts * Newcomer welcome gift bag * Free coffee, tea, snacks, and fresh fruit daily * Breakroom entertainment, including PlayStation, Nintendo Switch, pool table, and table tennis * Corporate discounts, including language learning courses and more * Contests with attractive prizes such as electronic devices and gift cards * Team-building events and company parties * Additional bonuses to recognize loyalty, exceptional performance, and positive conduct * Career growth opportunities. More than 70% of our management team started as Game Presenters, and we prioritize internal promotion into leadership, management, and business support roles ## Qualifications * Must be at least 19 years old in accordance with gaming regulations * No experience required. Customer service or hospitality experience is an asset. We value a positive attitude, confidence, and a willingness to learn. * Ability to work onsite at our studio in Burnaby, BC * Ability to work a flexible schedule, including shifts from 7 am–3 pm, 3 pm–11 pm, and 11 pm–7 am, as well as weekends and holidays. * Comfortable wearing camera-ready makeup * Fluent in Mandarin, with a working knowledge of English ## Additional Information All your information will be kept confidential according to EEO guidelines. #workatevolution", "summaryDescription" : "Chinese Mandarin Speaking Game Presenter (No Experience Required) at Evolution. Skills: Game presentation, Live hosting. Lead casino games on camera. Host classic casino games", "postedDate" : "2026-06-15T21:47:49.000", "createdAt" : "2026-06-16T03:34:57.428", "lastUpdated" : "2026-06-16T12:03:19.525", "ingestTimestamp" : "2026-06-16T03:34:57.428", "mongoId" : "6a308bbaf292fd229c09a0de", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Game presentation", "Live hosting", "Presentation skills", "Live streaming skills", "Online casino industry" ], "skillCount" : 5, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.92 }, { "id" : "6a307e5cf292fd229c05005a", "title" : "Chinese Mandarin Speaking Game Presenter (No Experience Required)", "company" : "Evolution", "industry" : "Gambling And Casinos", "salary" : { "min" : 22.0, "max" : 24.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Burnaby, BC, Canada", "locations" : [ "Burnaby", "BC", "Canada" ], "timestamp" : "2026-06-16T12:56:01.539", "fingerprint" : "444e26689a7cd7d6099210d79ca614747054e857b0a3e5c06082ecb9d2375de6", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Evolution/744000132289839-chinese-mandarin-speaking-game-presenter-no-experience-required-", "externalId" : "744000132289839", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Burnaby", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2433804,-122.9725450" } ], "locationText" : "Burnaby, British Columbia, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Presentation skills", "Live streaming skills" ], "majorSkills" : "Game presentation, Live hosting", "majorSkillsList" : [ "Game presentation", "Live hosting" ], "coreResponsibilities" : "Lead casino games on camera, Host classic casino games, Present live dealer games, Engage with players", "domainKnowledge" : "Online casino industry", "domainList" : [ "online-casino-industry" ], "domainSpecificKnowledge" : [ "Online casino industry" ], "continuousLearning" : "Paid training", "specialRequirements" : "Work native language", "qualificationsBasic" : "At least 19 years old, Fluent in Mandarin, Working knowledge of English, Ability to work onsite, Ability to work flexible schedule, Comfortable wearing camera-ready makeup", "qualificationsPreferred" : "Customer service experience, Hospitality experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Evolution is a world-leading developer and provider of products for the online casino industry. We develop, produce, market, and license fully integrated B2B Online Casino solutions to gaming operators. Since our founding in 2006, Evolution has grown into a global powerhouse, partnering with over 800 operators and employing more than 22,000 talented individuals in studios across Europe and North America. In Canada, our studios are located in Metro Vancouver, a thriving region known for its diverse talent pool and vibrant tech and creative industries. Our parent company is based in Sweden and listed on Nasdaq Stockholm with the ticker EVO. As a Game Presenter, you will lead and host classic casino games like blackjack and baccarat on camera for online players around the world. Think of it as a combination of being a live streamer and playing card games. The games, content, and studio setup are already prepared for you, so you can focus on presenting and engaging with players. You will get to work in our high-tech broadcasting studio, presenting live dealer games to a global audience. No experience is required. We provide paid training at our professional academy, where you will learn everything from game techniques to live streaming skills. You will build on-camera confidence and gain presentation skills that can benefit you for life. This is a fun and unique opportunity to gain valuable international work experience while working in your native language at a global company We offer: * $24.75/hour + performance bonus (up to $800/month) after the probation period * $22/hour during training and the 3-month probation period * 15 days of paid vacation * EVO Days – 2 additional paid vacation days each year * 8 paid sick days * Stable full-time schedule of 40 hours per week * Extended health benefits and insurance plan, including family coverage * Transit allowance * Makeup and skincare allowance * Free monthly manicure (for female employees) * Uniform laundry reimbursement * Taxi service when public transportation is not available Additional Benefits * Paid training * Paid break time during your shifts * Newcomer welcome gift bag * Free coffee, tea, snacks, and fresh fruit daily * Breakroom entertainment, including PlayStation, Nintendo Switch, pool table, and table tennis * Corporate discounts, including language learning courses and more * Contests with attractive prizes such as electronic devices and gift cards * Team-building events and company parties * Additional bonuses to recognize loyalty, exceptional performance, and positive conduct * Career growth opportunities. More than 70% of our management team started as Game Presenters, and we prioritize internal promotion into leadership, management, and business support roles ## Qualifications * Must be at least 19 years old in accordance with gaming regulations * No experience required. Customer service or hospitality experience is an asset. We value a positive attitude, confidence, and a willingness to learn. * Ability to work onsite at our studio in Burnaby, BC * Ability to work a flexible schedule, including shifts from 7 am–3 pm, 3 pm–11 pm, and 11 pm–7 am, as well as weekends and holidays. * Comfortable wearing camera-ready makeup * Fluent in Mandarin, with a working knowledge of English ## Additional Information All your information will be kept confidential according to EEO guidelines. #workatevolution", "summaryDescription" : "Chinese Mandarin Speaking Game Presenter (No Experience Required) at Evolution. Skills: Game presentation, Live hosting. Lead casino games on camera. Host classic casino games", "postedDate" : "2026-06-15T21:47:49.000", "createdAt" : "2026-06-16T01:37:29.013", "lastUpdated" : "2026-06-16T12:56:01.539", "ingestTimestamp" : "2026-06-16T01:37:29.013", "mongoId" : "6a307e5cf292fd229c05005a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Game presentation", "Live hosting", "Presentation skills", "Live streaming skills", "Online casino industry" ], "skillCount" : 5, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.92 }, { "id" : "6a304ef1f292fd229cee3b20", "title" : "Chinese Chef", "company" : "DO & CO", "industry" : "Hospitality", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Chinese Chef in Hounslow, United Kingdom, adjusted for the hospitality industry and company size." }, "location" : "Hounslow, England, United Kingdom", "locations" : [ "Hounslow", "England", "United Kingdom" ], "timestamp" : "2026-06-16T07:22:02.590", "fingerprint" : "62b917c4408290a37854b168d22b3618d58de22856a73b6d8b359a0c8c4f3a83", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DOCO1/744000132216980-chinese-chef", "externalId" : "744000132216980", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hounslow", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.4686132,-0.3613471" } ], "locationText" : "Hounslow, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "not-applicable", "remoteFriendly" : false, "rawDescription" : "Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. The role of Chinese Chef supports the Executive Chef Team and has a primary responsibility for overseeing and supervising production of Chinese cuisine for DO & CO. You will work hard to promote the company’s culture, mission, and values. You will act as a team leader and motivator for the whole team using interpersonal skills and be a clear communicator. You will be responsible for supervising, training, evaluating, coaching, and counselling the team ensuring compliance with company standards. * Working closely with the Executive Chef team to ensure that consistent quality products are produced following all DO & CO standards as well designing, developing, and presenting new menu designs as per the customers’ needs in Chinese cuisine * Day to day managing and supporting of the Kitchen team * Instilling a culture of job pride and ownership and motivate the team to have the ability to adapt to stressful situations and deal with any emergencies or last-minute changes to production * Planning production to the daily schedule and ensuring the exceptional DO & CO quality is maintained at its highest level with maximum efficiency in accordance with DO & CO regulations as set by the Quality Assurance team * Establishing production of Chinese cuisine recipes that align with the set pricing structure and customer budget as well as controlling food costs * Ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements * Constantly performing quality control checks to ensure specifications are met on raw materials and finished products * Maintaining good working relationships with all DO & CO family members as well as our partners, vendors, and other stakeholders ## Qualifications * You will have a passion for cooking authentic Chinese cuisine * Previous experience as a Specialist Chinese Chef * passion for food and working with fresh and high-quality ingredients. An excellent leader with a positive and enthusiastic attitude * Well presented, professional individual with a can-do, positive attitude that indulges in team success * The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies to gain optimal results * You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed * Previous experience in a similar role, or a high-end fresh food industry related sector * Right to work in the UK ## Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: * Competitive salary * On Site Role * Enjoy perks by referring your friends through our Refer a Friend Scheme * Save money and time with On-Site Free Meals * Expand your skills and knowledge through our in-house training opportunities. * A business where you can have a real impact, we’re not afraid of new ideas! * Genuine career development opportunities, both nationally and internationally * The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon", "summaryDescription" : "Chinese Chef at DO & CO", "postedDate" : "2026-06-15T14:25:16.000", "createdAt" : "2026-06-15T21:31:42.551", "lastUpdated" : "2026-06-16T07:22:02.590", "ingestTimestamp" : "2026-06-15T21:31:42.551", "mongoId" : "6a304ef1f292fd229cee3b20", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305098f292fd229cef28e4", "title" : "Customer Service Agent", "company" : "Jerry.ai", "industry" : "Insurance", "salary" : { "min" : 19.0, "max" : 21.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Atlanta, Georgia", "locations" : [ "Atlanta, Georgia", "Richmond, Virginia", "Miami, Florida", "Austin, Texas", "Las Vegas, Nevada", "Salt Lake City, Utah", "Scottsdale, Arizona" ], "certifications" : [ "P&C license" ], "timestamp" : "2026-06-16T14:28:03.539", "fingerprint" : "9505c15f6129ee709e7c7fc10ef6f76c13474a6aed8c2287736484afb78f6a1c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/jerry.ai/f7990fd5-eff9-41e1-b19c-02b1ada0c879/application", "externalId" : "f7990fd5-eff9-41e1-b19c-02b1ada0c879", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Respond to inbound calls, Process service requests, Add/remove vehicles and drivers, Add lienholder information, Send policy documents, Help customers with policy questions, Make changes to existing policy, Retain policyholders, Find solutions for cancellation risk", "domainKnowledge" : "Insurance policies; Car insurance", "domainList" : [ "insurance-policies", "car-insurance" ], "domainSpecificKnowledge" : [ "Insurance policies", "Car insurance" ], "continuousLearning" : "Ongoing training; Mentorship", "problemSolvingSkills" : "Finding solutions", "outcomesObjectives" : "Make a measurable difference", "qualificationsBasic" : "2+ years call center experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Customer Service Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you! How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy - Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you! Who you are: - You can multitask and manage multiple competing priorities - You are passionate about helping others - Has 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - 21.00 - We will pay for your P&C license (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (we provide work equipment) - Ongoing training and mentorship from our leadership team - An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai recruiting@getjerry.com The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.", "summaryDescription" : "Customer Service Agent at Jerry.ai. Respond to inbound calls. Process service requests", "createdAt" : "2026-06-16T00:30:27.310", "lastUpdated" : "2026-06-16T14:28:03.539", "ingestTimestamp" : "2026-06-16T00:30:27.310", "mongoId" : "6a305098f292fd229cef28e4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 21, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Insurance policies", "Car insurance", "P&C license" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305930f292fd229cf45a25", "title" : "Customer Service Agent", "company" : "Jerry", "industry" : "Insurance", "salary" : { "min" : 19.0, "max" : 21.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Atlanta, Georgia", "locations" : [ "Atlanta, Georgia", "Richmond, Virginia", "Miami, Florida", "Austin, Texas", "Las Vegas, Nevada", "Salt Lake City, Utah", "Scottsdale, Arizona" ], "certifications" : [ "P&C license" ], "timestamp" : "2026-06-16T12:17:24.211", "fingerprint" : "d187e8e4105039e39d508866f11f39c04a086a6560796752dab260242d71fbde", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Jerry.ai/f7990fd5-eff9-41e1-b19c-02b1ada0c879/application", "externalId" : "f7990fd5-eff9-41e1-b19c-02b1ada0c879", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Respond to inbound calls, Process service requests, Add/remove vehicles and drivers, Add lienholder information, Send policy documents, Help customers with policy questions, Make changes to existing policy, Retain policyholders, Find solutions for cancellation risk", "domainKnowledge" : "Insurance policies; Car insurance", "domainList" : [ "insurance-policies", "car-insurance" ], "domainSpecificKnowledge" : [ "Insurance policies", "Car insurance" ], "continuousLearning" : "Ongoing training; Mentorship", "outcomesObjectives" : "Make a measurable difference", "qualificationsBasic" : "2+ years call center experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Customer Service Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you! How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy - Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you! Who you are: - You can multitask and manage multiple competing priorities - You are passionate about helping others - Has 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - 21.00 - We will pay for your P&C license (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (we provide work equipment) - Ongoing training and mentorship from our leadership team - An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai recruiting@getjerry.com The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.", "summaryDescription" : "Customer Service Agent at Jerry. Respond to inbound calls. Process service requests", "createdAt" : "2026-06-16T00:28:27.796", "lastUpdated" : "2026-06-16T12:17:24.211", "ingestTimestamp" : "2026-06-16T00:28:27.796", "mongoId" : "6a305930f292fd229cf45a25", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 21, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Insurance policies", "Car insurance", "P&C license" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305088f292fd229cef1948", "title" : "Customer Service Agent", "company" : "SIXT", "industry" : "Leisure And Travel", "salary" : { "min" : 18.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Orlando, United States", "locations" : [ "Orlando", "United States" ], "timestamp" : "2026-06-16T08:47:36.777", "fingerprint" : "9ff2d5615b38f4f6f731b06bdb9e5deb204e8736681542abe150b3b2005fac0f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SIXT/744000132218930-customer-service-agent-", "externalId" : "744000132218930", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Orlando", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5421218,-81.3790450" } ], "locationText" : "Orlando, Florida, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office", "professionalSkills" : [ "Customer service", "Vehicle management" ], "hardSkillsList" : [ "Rental charges", "Receipt accuracy" ], "hardSkills" : [ { "name" : "Rental charges", "level" : "intermediate" }, { "name" : "Receipt accuracy", "level" : "intermediate" } ], "majorSkills" : "Customer engagement, Vehicle management", "majorSkillsList" : [ "Customer engagement", "Vehicle management" ], "coreResponsibilities" : "Welcome all customers upon arrival, Gather feedback to improve rental experience, Ensure customers take all personal belongings, Discreetly check vehicles for damage, Direct issues to appropriate channels, Advise customers on rental charges, Provide an accurate receipt, Identify and tag vehicles for maintenance, Ensure vehicles are moved to correct location, Work in various weather conditions, Take on additional tasks to support business needs", "domainKnowledge" : "Car rental services", "domainList" : [ "car-rental-services" ], "domainSpecificKnowledge" : [ "Car rental services" ], "specialRequirements" : "Open to travel (5-10%), Some travel by airplane", "qualificationsBasic" : "High school diploma or GED, 1 year of customer service experience, At least 18 years old, Valid driver’s license, Clean driving record, Authorized to work in the United States, Basic computer navigation skills, Familiar with Microsoft Office applications, Work 40 hours per week, Willing to wear a company uniform", "qualificationsPreferred" : "Speaking other languages is a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly rate of $18. YOUR ROLE AT SIXT * You welcome all customers upon arrival and gather feedback to improve their future rental experience * You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels * You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process * You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location * You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER * Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience * Licenses & Authorization You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship * Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications * Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane * Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER * Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future * Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays * Employee Assistance Program Access support whenever needed through our Employee Assistance Program * Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees * Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance ## Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!", "summaryDescription" : "Customer Service Agent at SIXT. Skills: Customer engagement, Vehicle management. Welcome all customers upon arrival. 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At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly rate of $18. YOUR ROLE AT SIXT * You welcome all customers upon arrival and gather feedback to improve their future rental experience * You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels * You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process * You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location * You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER * Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience * Licenses & Authorization You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship * Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications * Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane * Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER * Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future * Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays * Employee Assistance Program Access support whenever needed through our Employee Assistance Program * Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees * Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance ## Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!", "summaryDescription" : "Customer Service Agent at SIXT. Skills: Customer engagement, Vehicle management. Welcome all customers upon arrival. Gather feedback to improve rental experience", "postedDate" : "2026-06-15T14:49:45.000", "createdAt" : "2026-06-15T21:34:29.695", "lastUpdated" : "2026-06-16T07:21:32.643", "ingestTimestamp" : "2026-06-15T21:34:29.695", "mongoId" : "6a305001f292fd229ceeba45", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 37440, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Vehicle inspection", "Rental charges advising", "Receipt provision", "Customer engagement", "Vehicle management", "Customer service", "Car rental operations" ], "skillCount" : 7, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305001f292fd229ceeba47", "title" : "Customer Service Agent", "company" : "SIXT", "industry" : "Automotive", "salary" : { "min" : 18.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Orlando, United States", "locations" : [ "Orlando", "United States" ], "timestamp" : "2026-06-16T06:24:45.745", "fingerprint" : "dbb12d6f59edcbeb2e43dd34b25be5bbd581ae61802b6c9f6a94506b4f797b6a", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SIXT/744000132223509-customer-service-agent-", "externalId" : "744000132223509", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Orlando", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5421218,-81.3790450" } ], "locationText" : "Orlando, Florida, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office", "professionalSkills" : [ "Customer engagement", "Vehicle management" ], "hardSkillsList" : [ "Damage inspection", "Fuel level check", "Mileage check" ], "hardSkills" : [ { "name" : "Damage inspection", "level" : "intermediate" }, { "name" : "Fuel level check", "level" : "intermediate" }, { "name" : "Mileage check", "level" : "intermediate" } ], "majorSkills" : "Customer service, Vehicle inspection, Rental transactions", "majorSkillsList" : [ "Customer service", "Vehicle inspection", "Rental transactions" ], "coreResponsibilities" : "Welcome all customers, Deliver friendly return experience, Inspect rental vehicles, Handle findings discreetly, Direct issues to channels, Complete return transactions accurately, Advise customers on charges, Promote SIXT products, Promote SIXT services, Identify vehicles for maintenance, Tag vehicles for maintenance, Move vehicles to location, Support business needs", "domainKnowledge" : "Car rental", "domainList" : [ "car-rental" ], "domainSpecificKnowledge" : [ "Car rental" ], "communicationSkills" : "Professional communication", "specialRequirements" : "Work in various weather, Willing to wear uniform, 5-10% travel, Travel by airplane", "outcomesObjectives" : "Create top-notch rental experiences", "qualificationsBasic" : "High school diploma or GED, 1 year customer service experience, At least 18 years old, Valid driver's license, Clean driving record, Authorized to work in US, Basic computer navigation skills, Familiar with Microsoft Office", "qualificationsPreferred" : "Background in sales, Background in service, Background in hospitality, Speaking other languages is a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Ready to elevate your customer service game? 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YOUR ROLE AT SIXT * You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression * You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels * You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where applicable, turning every return into a brand experience * You identify and tag vehicles for maintenance and ensure they are moved to the correct location * You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER * Education & Experience You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality * Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship * Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications * Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplane * Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER * Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future * Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays * Employee Assistance Program Access support whenever needed through our Employee Assistance Program * Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees * Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance ## Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!", "summaryDescription" : "Customer Service Agent at SIXT. Skills: Customer service, Vehicle inspection, Rental transactions. Welcome all customers. Deliver friendly return experience", "postedDate" : "2026-06-15T14:47:48.000", "createdAt" : "2026-06-15T21:43:31.058", "lastUpdated" : "2026-06-16T06:24:45.745", "ingestTimestamp" : "2026-06-15T21:43:31.058", "mongoId" : "6a305001f292fd229ceeba47", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 37440, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Damage inspection", "Fuel level check", "Mileage check", "Customer service", "Vehicle inspection", "Rental transactions", "Customer engagement", "Vehicle management", "Car rental" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305088f292fd229cef194a", "title" : "Customer Service Agent", "company" : "SIXT", "industry" : "Automotive", "salary" : { "min" : 18.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Orlando, United States", "locations" : [ "Orlando", "United States" ], "timestamp" : "2026-06-16T04:58:06.281", "fingerprint" : "09a95a1f26c6e0bc2cecb7b0b5661f3434d79d0436fdbeadfa67c2d01934350f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SIXT/744000132223509-customer-service-agent-", "externalId" : "744000132223509", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Orlando", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5421218,-81.3790450" } ], "locationText" : "Orlando, Florida, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "technicalSkills" : "Microsoft Office", "professionalSkills" : [ "Customer engagement", "Vehicle management" ], "hardSkillsList" : [ "Damage inspection", "Fuel level inspection", "Mileage inspection" ], "hardSkills" : [ { "name" : "Damage inspection", "level" : "intermediate" }, { "name" : "Fuel level inspection", "level" : "intermediate" }, { "name" : "Mileage inspection", "level" : "intermediate" } ], "majorSkills" : "Customer service, Vehicle inspection, Rental transactions", "majorSkillsList" : [ "Customer service", "Vehicle inspection", "Rental transactions" ], "coreResponsibilities" : "Welcome all customers, Deliver friendly return experience, Inspect rental vehicles, Handle findings discreetly, Direct issues to channels, Complete return transactions accurately, Advise customers on charges, Promote SIXT products, Promote SIXT services, Identify vehicles for maintenance, Tag vehicles for maintenance, Move vehicles to location, Support business needs", "domainKnowledge" : "Car rental", "domainList" : [ "car-rental" ], "domainSpecificKnowledge" : [ "Car rental" ], "communicationSkills" : "Professional communication", "specialRequirements" : "Work in various weather, Willing to wear uniform, 5–10% travel, Travel by airplane", "outcomesObjectives" : "Create top-notch rental experiences", "qualificationsBasic" : "High school diploma or GED, 1 year customer service experience, At least 18 years old, Valid driver's license, Clean driving record, Authorized to work in US, Basic computer navigation skills, Familiar with Microsoft Office", "qualificationsPreferred" : "Background in sales, Background in service, Background in hospitality, Speaking other languages is a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $18. YOUR ROLE AT SIXT * You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression * You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels * You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where applicable, turning every return into a brand experience * You identify and tag vehicles for maintenance and ensure they are moved to the correct location * You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER * Education & Experience You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality * Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship * Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications * Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplane * Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER * Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future * Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays * Employee Assistance Program Access support whenever needed through our Employee Assistance Program * Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees * Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance ## Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!", "summaryDescription" : "Customer Service Agent at SIXT. Skills: Customer service, Vehicle inspection, Rental transactions. Welcome all customers. Deliver friendly return experience", "postedDate" : "2026-06-15T14:47:48.000", "createdAt" : "2026-06-15T21:40:24.005", "lastUpdated" : "2026-06-16T04:58:06.281", "ingestTimestamp" : "2026-06-15T21:40:24.005", "mongoId" : "6a305088f292fd229cef194a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 37440, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Damage inspection", "Fuel level inspection", "Mileage inspection", "Customer service", "Vehicle inspection", "Rental transactions", "Customer engagement", "Vehicle management", "Car rental" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf48497", "title" : "Customer Service Agent", "company" : "Alphabe Insight Inc", "industry" : "Market Research", "salary" : { "min" : 33000.0, "max" : 37000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Columbus, OH, United States", "locations" : [ "Columbus", "OH", "United States" ], "timestamp" : "2026-06-16T09:33:16.490", "fingerprint" : "c28c1e81d1266ac135e503714bfbfabf68e764ae99f6b3c26b6b3eec224fe4fd", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132233689-customer-service-agent", "externalId" : "744000132233689", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Columbus", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.9622601,-83.0007065" } ], "locationText" : "Columbus, Ohio, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Assist customers with questions, Resolve customer inquiries, Ensure positive customer experience, Provide accurate information on products, Resolve customer issues professionally, Maintain accurate customer records, Collaborate with internal departments, Follow established procedures, Identify customer needs, Recommend appropriate solutions", "teamCollaboration" : "Collaborate with internal departments", "communicationSkills" : "Verbal communication skills; Written communication skills", "continuousLearning" : "Professional Development; Skill Enhancement; Hands-On Training; Ongoing Mentorship", "problemSolvingSkills" : "Problem-solving mindset", "outcomesObjectives" : "Ensure customer satisfaction; Contribute to positive customer experience", "qualificationsBasic" : "Basic computer proficiency, Willingness to learn new systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Elevare Branding, we believe exceptional brands are built through creativity, precision, and operational excellence. Our team is dedicated to delivering high-quality branding solutions while fostering a collaborative and growth-oriented work environment. We are currently seeking a detail-focused Production Assistant who is eager to contribute to a fast-paced and professional team. Elevare Branding is seeking a professional and customer-focused Customer Service Agent to join our growing team in Columbus, OH. In this role, you will serve as a key point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience with every interaction. The ideal candidate is an excellent communicator who enjoys helping people, solving problems, and contributing to a team-oriented environment. Responsibilities * Assist customers with questions, concerns, and service-related inquiries. * Provide accurate information regarding company products and services. * Resolve customer issues in a professional and timely manner. * Maintain detailed and accurate customer records. * Collaborate with internal departments to ensure customer satisfaction. * Follow established procedures and company standards during customer interactions. * Identify customer needs and recommend appropriate solutions. * Contribute to a positive and supportive customer experience. ## Qualifications * Strong verbal and written communication skills. * Excellent interpersonal and relationship-building abilities. * Strong organizational and time-management skills. * Ability to multitask and prioritize responsibilities effectively. * Problem-solving mindset with strong attention to detail. * Professional demeanor and customer-focused attitude. * Ability to work both independently and collaboratively. * Adaptability in a fast-paced environment. * Basic computer proficiency and willingness to learn new systems. ## Additional Information * Competitive Salary ($33,000 – $37,000 annually) * Career Growth and Advancement Opportunities * Professional Development and Skill Enhancement * Supportive and Collaborative Work Environment * Hands-On Training and Ongoing Mentorship * Valuable Customer Relations Experience * Performance-Based Growth Opportunities * Stable Full-Time Position * Dynamic and Inclusive Company Culture", "summaryDescription" : "Customer Service Agent at Alphabe Insight Inc. Assist customers with questions. Resolve customer inquiries", "postedDate" : "2026-06-15T15:27:14.000", "createdAt" : "2026-06-15T23:42:36.823", "lastUpdated" : "2026-06-16T09:33:16.490", "ingestTimestamp" : "2026-06-15T23:42:36.823", "mongoId" : "6a305981f292fd229cf48497", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 33000, "salaryAnnualMax" : 37000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.95 }, { "id" : "69d5e4962beec4dd3d931971", "title" : "Customer support (French speaking)", "company" : "Amazon Kuiper Services Europe SARL, Irish Branch", "industry" : "Customer Service, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a mid-seniority customer support role in Cork, Ireland, adjusted for the technology industry." }, "location" : "Cork, IRL", "locations" : [ "Cork, IRL" ], "timestamp" : "2026-06-15T03:16:44.762", "fingerprint" : "6203533224aaee829fc471dcbd57415432c95f181e7977b48946ad7c3189498d", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10385206/apply", "externalId" : "e6732fbd-f2b7-43d4-835c-66c0d02ea6f5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cork", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.8985136,-8.4726423" } ], "locationText" : "Cork, Ireland", "employmentType" : "FULL_TIME", "technicalSkills" : "Internet technologies, Network connectivity", "professionalSkills" : [ "Customer account security", "Technical support" ], "hardSkillsList" : [ "Technical assessment" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Technical assessment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Customer support, Technical troubleshooting", "majorSkillsList" : [ "Customer support", "Technical troubleshooting" ], "coreResponsibilities" : "Receive and manage customer escalations, Deliver timely and effective resolutions, Offer detailed technical support, Communicate professionally, Collaborate with other customer support teams, Resolve complex issues, Document steps and resolutions, Identify trends in customer issues, Propose improvements to support processes, Help create knowledge base articles, Help create team documentation, Stay current on new Amazon Leo products and, Engage with customers, Troubleshoot intricate technical issues, Collaborate with leadership, Collaborate with cross-functional teams, Ensure seamless service delivery", "teamCollaboration" : "Cross-functional teams; Other customer support teams", "domainKnowledge" : "Global broadband access; Satellite constellations; LEO satellites; Digital divide; Internet service; Network connectivity", "domainList" : [ "global-broadband-access", "satellite-constellations", "leo-satellites", "digital-divide", "internet-service", "network-connectivity" ], "domainSpecificKnowledge" : [ "Global broadband access", "Satellite constellations", "LEO satellites", "Digital divide", "Internet service", "Network connectivity" ], "communicationSkills" : "Professional communication; Clear communication", "documentationSkills" : "Document technical issues; Document resolutions", "continuousLearning" : "Learning new technologies", "problemSolvingSkills" : "Problem-solvers; Troubleshoot intricate technical issues", "specialRequirements" : "Work all shift patterns, Export control screenings, Obtaining export licenses", "qualificationsBasic" : "High school diploma or equivalent, French and English language skills (C1+), Experience resolving technical issues related to internet service, network connectivity, or end customer equipment, Understanding of internet technologies, Ability to convey insights from complex analyses, Ability to clearly document technical issues and associated solutions, Availability to work flexible schedule/shift", "qualificationsPreferred" : "Experience in direct to consumer or business ISP and/or Satellite technical support, Ability to document technical customer issues in notes that are easily understood by other users, Technical curiosity and enthusiasm for learning new technologies, Proven success working in a fast-paced support environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in French and English. Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns. This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations. Key job responsibilities • Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels. • Offer detailed technical support with clear and professional communication • Collaborate with other customer support teams to resolve complex issues • Document steps and resolutions in a clear, easy-to-follow format • Identify trends in customer issues and propose improvements to support processes • Help create knowledge base articles and team documentation • Stay current on new Amazon Leo products and features A day in the life As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow. About the team Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. Basic Qualifications: - High school diploma or equivalent - Strong French and English language skills (C1+) - Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment. - Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment - Excellent communication skills and ability to convey insights from complex analyses to internal and end customers - Ability to clearly document technical issues and associated solutions - Availability to work flexible schedule/shift, including weekends, nights, and/or holidays Preferred Qualifications: - Experience in direct to consumer or business ISP and/or Satellite technical support - A drive to dig into the details of systems and processes to solve customer technical problems - Ability to document technical customer issues in notes that are easily understood by other users - Technical curiosity and enthusiasm for learning new technologies and helping customers succeed - Proven success working in a fast-paced support environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Customer support (French speaking) at Amazon Kuiper Services Europe SARL, Irish Branch. Skills: Customer support, Technical troubleshooting. Receive and manage customer escalations. Deliver timely and effective resolutions", "postedDate" : "2026-06-13T10:18:36.868", "createdAt" : "2026-06-13T10:18:36.868", "lastUpdated" : "2026-06-15T03:16:44.762", "ingestTimestamp" : "2026-06-13T10:18:36.868", "mongoId" : "69d5e4962beec4dd3d931971", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10385206/apply", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Technical assessment", "Critical thinking", "Customer support", "Technical troubleshooting", "Customer account security", "Technical support", "Global broadband access", "Satellite constellations", "LEO satellites", "Digital divide", "Internet service", "Network connectivity" ], "skillCount" : 12, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2e868b74d8ee00a0de2e38", "title" : "Support Agent", "location" : "Remote, DE", "locations" : [ "Remote", "DE" ], "timestamp" : "2026-06-15T06:44:46.252", "fingerprint" : "c02e1bd8c0978d4ca8dbba2f1e2eeb82447d4ce1a040e20eff50df6cedfc5a79", "source" : "personio", "applyUrl" : "https://wellcosan-gmbh.jobs.personio.de/job/2405815", "externalId" : "2405815", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Germany", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Germany", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "experienceLevel" : "Junior", "softSkillsList" : [ "self-discipline, team player" ], "softSkills" : [ { "name" : "self-discipline, team player" } ], "majorSkills" : "customer support, problem solving, communication", "majorSkillsList" : [ "customer support, problem solving, communication" ], "coreResponsibilities" : "Turn unsatisfied customers into fans by finding individual solutions, collecting structured feedback, and managing customer concerns across all channels (phone, email, chat). Build a first-class customer journey from order to ensure an optimal customer experience and represent the brand externally.", "teamCollaboration" : "You are a team player, which you have already proven in your job or in your free time.", "toolProficiency" : [ "CRM, Google Suite" ], "communicationSkills" : "customer service; phone support; email support; chat support", "continuousLearning" : "New tools are not a challenge for you, but the rule. You are flexible and do not lose your nerve even in confusing moments.", "innovationCreativity" : "You like to challenge the status quo and are open to change.", "problemSolvingSkills" : "individual solutions; feedback collection; customer journey optimization", "outcomesObjectives" : "You fight for every online review. You build a first-class customer journey.", "qualificationsBasic" : "Excellent German and English language skills. First experience in customer support. Enthusiasm for customer contact and sales via phone and new media. Flexibility and ability to remain calm in confusing situations. Willingness to drive change and independently implement new tasks.", "qualificationsPreferred" : "Spanish language skills would be an advantage and/or French language skills would be desirable.", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "DAS SIND WIR! Unser Motto: Unsere Beine tragen uns durch’s Leben – Zeit, dass wir ihnen etwas zurückgeben! Leichte Beine kann jede:r gebrauchen. Daher beschränken wir uns nicht nur auf eine Zielgruppe. Mit unseren Marken Reboots und Venen Engel unterstützen wir Individuen mit diversen Bedürfnissen bei der Steigerung der Leistung und generell ihrer Lebensqualität. Reboots Mit den Reboots Recovery Boots und Pants verschaffen sich Athleten einen Wettbewerbsvorteil, mit dessen Hilfe sie ihre maximale Leistungsfähigkeit nach Trainingseinheiten schneller wieder erreichen können. Spitzensportler, Vereine und Physiotherapeuten in ganz Europa setzen auf Reboots, um die eigenen sportlichen Ziele nicht nur zu erreichen, sondern zu übertreffen. Venen Engel Mit unserem Venen Engel nehmen Kund:innen aus ganz Europa ihr Wohlbefinden selbst in die Hand. Die Gleitwellenmassage unterstützt sie dabei, sich in ihrer Haut wohl zu fühlen und den Alltag mit leichten Beinen besser zu bewältigen. Selbstliebe, Me-Time und die Motivation, etwas zum Positiven zu verändern - Venen Engel hilft dabei. DEINE Mission: Aus unzufriedenen Kunden machst du Fans! Du trittst mit den Kunden in Kontakt, findest individuelle Lösungen und sammelst strukturiertes Feedback, um zu unserer fortlaufenden Verbesserung beizutragen. Du kämpfst um jede Online-Bewertung. Du bearbeitest und überblickst Kundenbelange auf allen Channels: am Telefon, via Mail oder im Chat. Du baust sukzessive eine erstklassige Customer Journey auf: von der Bestellung an sorgst du dafür, dass unsere Kunden stets eine optimale Erfahrung mit Reboots/Venen Engel machen und trägst so unsere Marke nach außen. Das bringst DU dafür mit: Exzellente Deutschkenntnisse und Englischkenntnisse. Zusätzlich wären Spanischkenntnisse von Vorteil und/oder Französischkenntnisse wünschenswert. Eine eigenverantwortliche Arbeitsweise mit Selbstdisziplin und eine zielgerichtete Herangehensweise sind deine Stärken – für dich ist “done better than perfect” Du forderst den Status Quo gerne heraus und bist offen für Veränderung Du bist zuverlässig, loyal und motiviert weiterhin: Du hast bereits erste Erfahrungen im Bereich Support sammeln können und bist sicher im Umgang mit Kunden Du bringst Begeisterung für den Kontakt zu Menschen und für den Vertrieb über Telefon und neue Medien mit. Du hast bereits aktiv mit CRM-Programmen gearbeitet und bist sicher im Umgang mit Google Suite. Neue Tools sind für dich keine Herausforderung, sondern die Regel. Du bist flexibel und verlierst auch in unübersichtlichen Momenten nicht die Nerven Du bist ein Teamplayer, was du auch schon im Job oder in der Freizeit unter Beweis gestellt hast Du bist sicher im Umgang mit Computern und arbeitest dich gerne in neue Tools ein Du hast Lust etwas zu bewegen und eigenverantwortlich neue Aufgaben umzusetzen. klingt spannend? Das erwartet DICH bei uns: die Gelegenheit ein hervorragendes Produkt in Europa zu vermarkten flexible Zeiteinteilung und ortsunabhängiges Arbeiten Kompetitive Vergütung Regelmäßige Teamevents Kollegiale Atmosphäre mit flachen Hierarchien und kurzen Entscheidungswegen", "summaryDescription" : "Support Agent. Skills: customer support, problem solving, communication. Turn unsatisfied customers into fans by finding individual solutions, collecting structured feedback, and managing customer concerns across all channels (phone, email, chat). Build a first-class customer journey from order to ensure an optimal customer experience and represent the brand externally.", "createdAt" : "2026-06-14T19:02:49.407", "lastUpdated" : "2026-06-15T06:44:46.252", "ingestTimestamp" : "2026-06-14T19:02:49.407", "mongoId" : "6a2e868b74d8ee00a0de2e38", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "self-discipline, team player", "customer support, problem solving, communication", "CRM, Google Suite" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30716df292fd229cff926f", "title" : "Customer Service Agent", "company" : "Sutherland", "industry" : "Telecommunications", "salary" : { "min" : 22000.0, "max" : 22000.0, "currency" : "EGP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cairo, Cairo Governorate, EG", "locations" : [ "Cairo", "Cairo Governorate", "EG" ], "timestamp" : "2026-06-16T15:03:39.808", "fingerprint" : "49eb84d40f5c55b23b2edf39c519c96f51fa7cc895958036f02aa1aef4eadb97", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Sutherland/744000132160839-customer-service-agent", "externalId" : "744000132160839", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cairo", "state" : "Cairo Governorate", "country" : "Egypt", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "30.0443879,31.2357257" } ], "locationText" : "Cairo, Cairo Governorate, Egypt", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Deliver exceptional customer support, Help customers resolve inquiries with professionalism, Help customers resolve inquiries with efficiency", "communicationSkills" : "English communication", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Rotational shifts, Overnight shifts included, Flexible with shift schedules, Rotational days off", "qualificationsBasic" : "Graduates only, Fully dropped-out students may apply, Males must have completed Military Service, English proficiency B2+ to C1, Excellent communication skills, Excellent interpersonal skills, Ability to work in fast-paced environment, Customer-oriented mindset, Problem-solving skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Sutherland is a global leader in digital transformation, helping some of the world's biggest brands succeed through Artificial Intelligence (AI), Automation, Cloud Engineering, and Advanced Analytics. \uD83D\uDE80 We're Hiring: English Customer Service Representatives | Sutherland \uD83D\uDE80 Looking for a great opportunity to start or grow your career with a global company? Join Sutherland and become part of a dynamic, professional, and fast-growing team! \uD83D\uDCB0 Salary: 22,000 EGP Net \uD83D\uDCE2 Position: Customer Service Agent Join Sutherland and deliver exceptional customer support while helping customers resolve inquiries with professionalism and efficiency. 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Deliver exceptional customer support. Help customers resolve inquiries with professionalism", "postedDate" : "2026-06-15T09:58:27.000", "createdAt" : "2026-06-16T01:36:43.503", "lastUpdated" : "2026-06-16T15:03:39.808", "ingestTimestamp" : "2026-06-16T01:36:43.503", "mongoId" : "6a30716df292fd229cff926f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3055daf292fd229cf2247c", "title" : "Customer Service Agent", "company" : "Sutherland", "industry" : "Telecommunications", "salary" : { "min" : 22000.0, "max" : 22000.0, "currency" : "EGP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Cairo, Cairo Governorate, EG", "locations" : [ "Cairo", "Cairo Governorate", "EG" ], "timestamp" : "2026-06-16T08:12:17.153", "fingerprint" : "c70ac0cee8fcc1344cba1e4e11a5a92c49e4a0e93a15995a4968a95b82eb7ff3", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Sutherland/744000132160839-customer-service-agent", "externalId" : "744000132160839", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cairo", "state" : "Cairo Governorate", "country" : "Egypt", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "30.0443879,31.2357257" } ], "locationText" : "Cairo, Cairo Governorate, Egypt", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Deliver exceptional customer support, Help customers resolve inquiries, Resolve inquiries with professionalism, Resolve inquiries with efficiency", "communicationSkills" : "English communication", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Rotational shifts, Overnight shifts included, Flexible with shift schedules, Rotational days off", "qualificationsBasic" : "Graduates only, Bachelor's degree holders, Fully dropped-out students may apply, Completed Military Service Certificate, English proficiency B2+ to C1, Excellent communication skills, Excellent interpersonal skills, Ability to work in fast-paced environment, Customer-oriented mindset, Problem-solving skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Sutherland is a global leader in digital transformation, helping some of the world's biggest brands succeed through Artificial Intelligence (AI), Automation, Cloud Engineering, and Advanced Analytics. \uD83D\uDE80 We're Hiring: English Customer Service Representatives | Sutherland \uD83D\uDE80 Looking for a great opportunity to start or grow your career with a global company? 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Be part of a global company that values innovation, growth, and excellence. \uD83D\uDE80 ## Qualifications \uD83D\uDCCD Job Requirements: ✅ Graduates only (Bachelor's degree holders) ✅ Fully dropped-out students may apply ✅ Males must have a completed Military Service Certificate (served, exempted, or postponed as applicable) ✅ English proficiency level: B2+ to C1 ✅ Excellent communication and interpersonal skills ✅ Ability to work in a fast-paced environment ✅ Customer-oriented mindset and problem-solving skills \uD83C\uDF81 Benefits & Perks: ✨ Net salary of 22,000 EGP \uD83D\uDE8D Transportation provided \uD83C\uDFE5 Medical insurance coverage up to 200,000 EGP \uD83D\uDCDA Fully paid training from day one (you will be paid as a full employee during the training period) \uD83D\uDCC8 Career growth and development opportunities within a multinational company \uD83C\uDF0D Professional and supportive work environment ⏰ Working Conditions: \uD83D\uDD04 Rotational shifts \uD83C\uDF19 Overnight shifts are included and candidates must be flexible with shift schedules \uD83D\uDCC5 Rotational days off according to business needs \uD83D\uDCBC If you have strong English communication skills and are looking for a stable career with excellent compensation and benefits, we'd love to hear from you! \uD83D\uDCE9 Apply now and start your journey with Sutherland! or reach out directly to one of ours HRs at 01034442917", "summaryDescription" : "Customer Service Agent at Sutherland. 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At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $19.28. YOUR ROLE AT SIXT * You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression * You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels * You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where applicable, turning every return into a brand experience * You identify and tag vehicles for maintenance and ensure they are moved to the correct location * You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER * Education & Experience You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality * Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship * Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications * Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplane * Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER * Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays * Employee Assistance Program Access support whenever needed through our Employee Assistance Program * Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees * Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance ## Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!", "summaryDescription" : "Customer Service Return Agent at SIXT. Welcome customers upon arrival. Inspect rental vehicles for damage", "postedDate" : "2026-06-15T21:59:54.000", "createdAt" : "2026-06-16T01:37:53.505", "lastUpdated" : "2026-06-16T14:36:24.783", "ingestTimestamp" : "2026-06-16T01:37:53.505", "mongoId" : "6a307bdcf292fd229c047f3e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 39520, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Microsoft Office" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Automotive", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30791bf292fd229c02f3e5", "title" : "SCM Customer Service Agent", "company" : "Maersk", "industry" : "Logistics", "salary" : { "min" : 1.5E8, "max" : 2.4E8, "currency" : "VND", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior SCM Customer Service Agent in Ho Chi Minh City, Vietnam, adjusted for the logistics industry and a large company size." }, "location" : "Vietnam, Hồ Chí Minh, Ho Chi Minh City, 71100", "locations" : [ "Vietnam, Hồ Chí Minh, Ho Chi Minh City, 71100" ], "timestamp" : "2026-06-16T12:47:37.143", "fingerprint" : "eebe36cca404818f7d03c345b1d00d1a0677ebed4b90c29a5dcd30f07f687baa", "source" : "workday", "language" : "en", "applyUrl" : "https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/Vietnam-H-Ch-Minh-Ho-Chi-Minh-City-71100/SCM-Customer-Service-Agent_R184830", "externalId" : "R184830", "industryFunction" : { }, "locationPoint" : "21.06667,106.31667", "structuredLocations" : [ { "city" : "Ho Chi Minh City", "country" : "Vietnam", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "10.8186965,106.6518346" } ], "locationText" : "Ho Chi Minh City, Vietnam", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "rawDescription" : "PURPOSE SUMMARY As Customer Experience Agent, you will play a vital part in our success: • Owns and manages the customer experience. Manages end-to-end shipment process, in compliance with relevant company procedures and agreements with customer. • Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders to achieve best-in-class Customer Service • You will be the primary point of contact for key customer ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintain focus on voice of customer, process efficiency and business growth. **Who we are** Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. **What we offer** This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. **Key Responsibilities** Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): * Customer channel management * Case Management * Customer onboarding and relationship management * Contract and dispute management * Deliver a best-in-class Customer Service experience. * Responds to all enquiries in a timely and accurate manner. * Ensure smooth execution of the end-to-end shipments * Exception Management & Resolutions. * Regularly review and update SOP/IOPs. * Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires. * Take ownership of the customer issues and solve in an urgent and responsible manner. * Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency. * Focuses on high-quality data to set a high standard for all the assignments managed. * Proactively follow up and keep customer informed of any issues or changes to their shipment. * KPI Achievement. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. **Requirements and competencies:** * At least **02 years’ professional working experience** at **Supply Chain Management (SCM) customer-facing role(s)** in **Ocean Freight / Freight Forwarder** * **Practical experience and technical knowledge in logistics industry is a must** * Language Proficiency: **Native Vietnamese level, Fluent English level** * Hand-on experience with automation tool in Excel, PowerBI is a big plus * Detailed-oriented with careful approach to daily operations * Solid stakeholder management skill * Customer centricity: Ability to understand customers’ situations, perceptions, and expectations. It is putting customer at the core of all decisions related to delivering products, services, and experiences to create customer satisfaction, advocacy, and long-term partnership. * Effective communication: good verbal, written, and presentation skills * Teamwork: works together with others in the business unit to achieve results, fosters teamwork. * Problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism * Positive and proactive attitude. #LI-DNI Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [accommodationrequests@maersk.com](mailto:accommodationrequests@maersk.com).", "summaryDescription" : "SCM Customer Service Agent at Maersk", "postedDate" : "2026-06-16T03:49:10.736", "createdAt" : "2026-06-16T03:49:10.720", "lastUpdated" : "2026-06-16T12:47:37.143", "ingestTimestamp" : "2026-06-16T03:49:10.720", "mongoId" : "6a30791bf292fd229c02f3e5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/Vietnam-H-Ch-Minh-Ho-Chi-Minh-City-71100/SCM-Customer-Service-Agent_R184830", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf484cb", "title" : "Customer Service Agent", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Service Agent in Cincinnati, adjusted for the Marketing industry and company size." }, "location" : "Cincinnati, OH, United States", "locations" : [ "Cincinnati", "OH", "United States" ], "timestamp" : "2026-06-16T10:09:27.525", "fingerprint" : "b7ffb0dfce9f877a0d71c14c8fe569c4c2e71b4aaf57637db7a2319c56ee4794", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132083979-customer-service-agent", "externalId" : "744000132083979", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cincinnati", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.1012809,-84.5127405" } ], "locationText" : "Cincinnati, Ohio, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Respond to customer inquiries, Assist customers understand products, Provide accurate information, Provide guidance to customers, Resolve customer complaints, Document customer interactions, Document customer transactions, Collaborate with internal teams, Escalate complex issues", "teamCollaboration" : "Internal teams", "toolProficiency" : [ "CRM software" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document interactions", "continuousLearning" : "Skill development; Ongoing learning", "problemSolvingSkills" : "Problem-solving abilities", "outcomesObjectives" : "First-contact resolution", "qualificationsBasic" : "Customer service experience, CRM software proficiency, Standard office applications proficiency", "qualificationsPreferred" : "Previous customer service experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, ensuring every interaction is positive, efficient, and solution-oriented. You will play a vital role in maintaining our company's reputation by providing exceptional support through various communication channels such as phone, email, and live chat. Responsibilities: * Respond promptly and professionally to customer inquiries via phone, email, and live chat. * Assist customers in understanding products and services to provide accurate information and guidance. * Handle and resolve customer complaints efficiently, aiming for first-contact resolution. * Document customer interactions and transactions accurately in the company's CRM system. * Collaborate with internal teams to escalate complex issues and ensure timely resolution. ## Qualifications Requirements * Previous experience in customer service or a related role is preferred. * Excellent verbal and written communication skills. * Strong problem-solving abilities and a customer-centric mindset. * Ability to handle multiple tasks and work in a fast-paced environment. * Proficient in using CRM software and standard office applications. ## Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and supportive work environment * Skill development and ongoing learning opportunities * Exposure to diverse projects and industry experience", "summaryDescription" : "Customer Service Agent at Alphabe Insight Inc. Respond to customer inquiries. Assist customers understand products", "postedDate" : "2026-06-15T00:42:22.000", "createdAt" : "2026-06-16T00:04:19.394", "lastUpdated" : "2026-06-16T10:09:27.525", "ingestTimestamp" : "2026-06-16T00:04:19.394", "mongoId" : "6a305981f292fd229cf484cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 38000, "salaryAnnualMax" : 52000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "CRM software" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Marketing", "llmIndustryConfidence" : 0.95 }, { "id" : "69e104382beec4dd3def1965", "title" : "Customer support (German speaking)", "company" : "Amazon Kuiper Services Europe SARL, Irish Branch", "industry" : "Customer Service, Technical Customer Support, alexa and amazon devices", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support role in Cork, Ireland, adjusted for the Technology industry." }, "location" : "Cork, IRL", "locations" : [ "Cork, IRL" ], "timestamp" : "2026-06-14T23:50:40.985", "fingerprint" : "af48a57ec30ca0f037a4e76a03415a2e310210eb780293933a0250dd9851feed", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10385982/apply", "externalId" : "abccb073-1f82-4b8f-af19-7de78cf971cf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cork", "country" : "Ireland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.8985136,-8.4726423" } ], "locationText" : "Cork, Ireland", "employmentType" : "FULL_TIME", "technicalSkills" : "Internet technologies, Windows, Microsoft Office", "professionalSkills" : [ "Customer account security", "Technical support", "Customer service" ], "hardSkillsList" : [ "Technical troubleshooting", "Documentation" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Customer support, Technical support, Problem-solving", "majorSkillsList" : [ "Customer support", "Technical support", "Problem-solving" ], "coreResponsibilities" : "Receive and manage customer escalations, Deliver timely and effective resolutions, Offer detailed technical support, Communicate professionally, Collaborate with other customer support teams, Resolve complex issues, Document steps and resolutions, Identify trends in customer issues, Propose improvements to support processes, Help create knowledge base articles, Help create team documentation, Stay current on new Amazon Leo products, Stay current on new Amazon Leo features, Engage with customers, Troubleshoot intricate technical issues, Collaborate with leadership, Collaborate with cross-functional teams", "teamCollaboration" : "Customer support teams; Leadership; Cross-functional teams", "domainKnowledge" : "Internet service; Network connectivity; End customer equipment; Global broadband access; LEO satellites", "domainList" : [ "internet-service", "network-connectivity", "end-customer-equipment", "global-broadband-access", "leo-satellites" ], "domainSpecificKnowledge" : [ "Internet service", "Network connectivity", "End customer equipment", "Global broadband access", "LEO satellites" ], "toolProficiency" : [ "Windows", "Microsoft Office" ], "communicationSkills" : "Professional communication; Clear communication; Convey insights", "documentationSkills" : "Document technical issues; Document solutions; Document steps; Document resolutions", "continuousLearning" : "Stay current on new products; Stay current on new features", "problemSolvingSkills" : "Problem-solvers; Troubleshoot intricate technical issues", "specialRequirements" : "Work all shift patterns, Export control screenings, Obtain export licenses", "qualificationsBasic" : "High school diploma or equivalent, German and English language skills (C1+), Experience resolving technical issues, Understanding of internet technologies, Complete technical assessment, Excellent communication skills, Convey insights from complex analyses, Clearly document technical issues, Availability to work flexible schedule/shift, Proficiency with Windows, Proficiency with Microsoft Office applications", "qualificationsPreferred" : "Experience in ISP technical support, Experience in Satellite technical support, Document technical customer issues in notes, Technical curiosity, Enthusiasm for learning new technologies, Helping customers succeed, Proven success in fast-paced support environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English. Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns. This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations. Key job responsibilities • Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels. • Offer detailed technical support with clear and professional communication • Collaborate with other customer support teams to resolve complex issues • Document steps and resolutions in a clear, easy-to-follow format • Identify trends in customer issues and propose improvements to support processes • Help create knowledge base articles and team documentation • Stay current on new Amazon Leo products and features A day in the life As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow. About the team Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations. Basic Qualifications: - High school diploma or equivalent - Strong German and English language skills (C1+) - Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment. - Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment - Excellent communication skills and ability to convey insights from complex analyses to internal and end customers - Ability to clearly document technical issues and associated solutions - Availability to work flexible schedule/shift, including weekends, nights, and/or holidays - Proficiency with Windows and Microsoft Office applications Preferred Qualifications: - Experience in direct to consumer or business ISP and/or Satellite technical support - A drive to dig into the details of systems and processes to solve customer technical problems - Ability to document technical customer issues in notes that are easily understood by other users - Technical curiosity and enthusiasm for learning new technologies and helping customers succeed - Proven success working in a fast-paced support environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Customer support (German speaking) at Amazon Kuiper Services Europe SARL, Irish Branch. Skills: Customer support, Technical support, Problem-solving. Receive and manage customer escalations. Deliver timely and effective resolutions", "postedDate" : "2026-06-13T02:53:18.800", "createdAt" : "2026-06-13T02:53:18.800", "lastUpdated" : "2026-06-14T23:50:40.985", "ingestTimestamp" : "2026-06-13T02:53:18.800", "mongoId" : "69e104382beec4dd3def1965", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10385982/apply", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Technical troubleshooting", "Documentation", "Critical thinking", "Customer support", "Technical support", "Problem-solving", "Customer account security", "Customer service", "Internet service", "Network connectivity", "End customer equipment", "Global broadband access", "LEO satellites", "Windows", "Microsoft Office" ], "skillCount" : 15, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a3055e3f292fd229cf22b09", "title" : "Customer Support Lead", "company" : "Roger", "industry" : "Post-Sales", "salary" : { "min" : 120000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco Office", "locations" : [ "San Francisco Office" ], "timestamp" : "2026-06-16T09:06:15.611", "fingerprint" : "eb0ef1a5735f91d8fe3da915fceee14ff01a68d830919f6feaa673c611271121", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/rogerhealthcare/bd14c847-3629-449d-a58b-20e90a97770c/application", "externalId" : "bd14c847-3629-449d-a58b-20e90a97770c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "technicalSkills" : "Zendesk", "professionalSkills" : [ "Process improvement", "Workflow optimization", "Data analysis" ], "hardSkillsList" : [ "SLA management", "Response time tracking", "Resolution time tracking" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "SLA management", "level" : "intermediate" }, { "name" : "Response time tracking", "level" : "intermediate" }, { "name" : "Resolution time tracking", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support leadership, Process optimization, Self-serve infrastructure", "majorSkillsList" : [ "Customer support leadership", "Process optimization", "Self-serve infrastructure" ], "coreResponsibilities" : "Lead and grow the team, Manage customer support representatives, Own hiring, training, and onboarding, Own SLAs, Keep response times best-in-class, Keep resolution times best-in-class, Ensure team operates efficiently, Design support processes, Improve support workflows, Improve support tooling, Create automations, Analyze support query reduction opportunities, Surface trends to product team, Surface trends to customer success team, Develop self-serve layer, Develop help center, Develop documentation, Develop in-product guidance, Text customers daily, Call customers daily, Lead by example", "teamCollaboration" : "Product team; Customer success teams", "domainKnowledge" : "Home health; B2B SaaS", "domainList" : [ "home-health", "b2b-saas" ], "domainSpecificKnowledge" : [ "Home health", "B2B SaaS" ], "toolProficiency" : [ "Zendesk" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Help center development; Documentation development", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Keep service exceptionally fast; Reduce support volume; Improve the product; Build self-serve infrastructure", "qualificationsBasic" : "5+ years customer support or CX, 1-2 years leading a team, Experience at fast-growing startup", "qualificationsPreferred" : "Familiarity with healthcare, Experience building self-serve support infrastructure", "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT ROGER Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes. Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed to thousands of clinicians, and we're just getting started. In an industry full of legacy players and clunky software, we win on service. Clinicians love us because when they need help, we are fast, sharp, and human. That reputation is one of our biggest competitive advantages, and this role exists to protect and scale it. WHY THIS ROLE EXISTS This isn't a \"manage the queue\" position. You'll be equal parts people leader, operator, and analyst: leading the team day to day while constantly asking where the biggest opportunities are to reduce support volume, improve the product, and build self-serve infrastructure that lets clinicians solve problems on their own. This is a high-ownership role with real impact. As Roger scales, you'll have the opportunity to grow the team and grow into a broader customer experience leadership role. WHAT YOU'LL DO - Lead and grow the team. Manage, coach, and develop a team of customer support representatives. Own hiring, training, and onboarding as the team scales. - Keep service exceptionally fast. Own SLAs and keep response and resolution times best-in-class. Ensure the team operates as efficiently as possible without sacrificing quality. - Build the support engine. Design and continuously improve processes, workflows, and tooling in Zendesk. Create automations that remove repetitive work and speed up resolution. - Turn support into insight. Constantly analyze where the biggest opportunities are to reduce support queries, surfacing trends to the product and customer success teams to drive fixes at the root. - Build self-serve infrastructure. Develop a robust self-serve layer (help center, documentation, in-product guidance) so clinicians can solve more on their own. - Stay close to clinicians. Be comfortable texting and calling customers daily. Lead by example on what great, human support looks like. WHAT WE'RE LOOKING FOR - 5+ years in customer support or customer experience at a B2B SaaS company, with at least 1-2 years leading a team. - Experience at a fast-growing startup, ideally seed to Series B. - Highly analytical. You set up processes, track everything, and let the numbers guide where you focus. - Deep familiarity with Zendesk and a genuine excitement for building automations. - Exceptional written and verbal communication. You're comfortable on the phone, over text, and in writing every day. - A bias toward getting ahead of problems rather than just clearing the queue. - High ownership mentality and comfort operating in ambiguity. NICE TO HAVE - Familiarity with healthcare or home health. - Experience building self-serve support infrastructure from the ground up. Why Join Us? \uD83C\uDFE5 Platinum health, dental, and vision insurance \uD83C\uDFD6️ Flexible PTO \uD83D\uDE80 Unmatched career growth opportunity in customer experience \uD83D\uDC69‍⚕️ Make a tangible difference in the lives of clinicians and patients \uD83E\uDDE0 Work on a mission that matters, backed by AI innovation and top-tier investors Make a Real Difference - Hear from our Users: “If I had to give Roger a rating out of 10, I’d give it an 11! You guys changed my life!!” - G.M. from San Francisco, Registered Nurse “Roger AI saves me hours per day. I can easily focus on my patients now too.” - J.L. from Tucson, Registered Nurse “Being a single mom is tough, but with Roger I can take the time to go to my daughter’s soccer game and also pursue further education.” - T.M. from Dallas, Licensed Vocational Nurse", "summaryDescription" : "Customer Support Lead at Roger. Skills: Customer support leadership, Process optimization, Self-serve infrastructure. Lead and grow the team. Manage customer support representatives", "createdAt" : "2026-06-16T00:31:52.351", "lastUpdated" : "2026-06-16T09:06:15.611", "ingestTimestamp" : "2026-06-16T00:31:52.351", "mongoId" : "6a3055e3f292fd229cf22b09", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "SLA management", "Response time tracking", "Resolution time tracking", "Leadership", "Customer support leadership", "Process optimization", "Self-serve infrastructure", "Process improvement", "Workflow optimization", "Data analysis", "Home health", "B2B SaaS", "Zendesk" ], "skillCount" : 13, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305612f292fd229cf24a5f", "title" : "Customer Support Manager", "company" : "LoveStream", "industry" : "LoveStream.io", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Customer Support Manager in Charlotte, NC, adjusted for manager seniority and the technology industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:26:56.912", "fingerprint" : "3830fe79a76d3c83eb8448509a36c859900ead43bcc0c451f2707d509c1279b2", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/The%20Job%20Sauce/c74a683a-4577-408e-a1f2-627f7d147358/application", "externalId" : "c74a683a-4577-408e-a1f2-627f7d147358", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "remote", "geo" : "35.2272086,-80.8430827" } ], "locationText" : "Charlotte, North Carolina, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceLevel" : "Manager", "technicalSkills" : "Software troubleshooting, Platform troubleshooting", "professionalSkills" : [ "Customer support operations", "Support operations", "Team leadership", "Process improvement", "Technical troubleshooting" ], "hardSkillsList" : [ "Customer support", "Customer experience", "Technical troubleshooting", "Process creation", "SOP creation", "Training material creation", "Bug documentation", "Trend documentation" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Customer support", "level" : "intermediate" }, { "name" : "Customer experience", "level" : "intermediate" }, { "name" : "Technical troubleshooting", "level" : "intermediate" }, { "name" : "Process creation", "level" : "intermediate" }, { "name" : "SOP creation", "level" : "intermediate" }, { "name" : "Training material creation", "level" : "intermediate" }, { "name" : "Bug documentation", "level" : "intermediate" }, { "name" : "Trend documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support, Team management, Process improvement, Technical troubleshooting", "majorSkillsList" : [ "Customer support", "Team management", "Process improvement", "Technical troubleshooting" ], "coreResponsibilities" : "Act as escalation point, Handle customer inquiries, Ensure high-quality customer experience, Lead customer support team, Schedule customer support team, Support customer support team, Assist with hiring, Assist with onboarding, Assist with training, Conduct coaching, Provide performance feedback, Create documentation, Create SOPs, Create training materials, Identify recurring issues, Recommend solutions, Improve workflows, Improve support processes, Improve internal communication, Partner with leadership, Partner with operations, Partner with product teams, Surface customer feedback, Build scalable support organization, Diagnose product issues, Resolve product issues, Troubleshoot issues during live events, Become subject matter expert, Document bugs, Document trends, Document customer pain points, Collaborate to investigate problems, Collaborate to solve problems", "teamCollaboration" : "Cross-functional teams; Leadership collaboration; Operations collaboration; Product team collaboration", "domainKnowledge" : "Events technology; SaaS; Hospitality; Operations-heavy environments", "domainList" : [ "events-technology", "saas", "hospitality", "operations-heavy-environments" ], "domainSpecificKnowledge" : [ "Events technology", "SaaS", "Hospitality", "Operations-heavy environments" ], "toolProficiency" : [ "Zendesk", "Intercom", "HubSpot", "Salesforce" ], "communicationSkills" : "Verbal communication; Written communication; Customer calls", "documentationSkills" : "Create documentation; Create SOPs; Create training materials; Document bugs; Document trends; Document customer pain points", "problemSolvingSkills" : "Technical troubleshooting; Problem solving", "qualificationsBasic" : "2+ years customer support, 2+ years customer experience, Experience managing support team members, Experience mentoring support team members, Technical aptitude, Troubleshoot software issues, Troubleshoot platform issues, Experience in fast-paced environment, Experience in high-growth environment", "qualificationsPreferred" : "Experience managing distributed teams, Experience managing part-time teams, Experience building support processes from scratch, Familiarity with reporting, Familiarity with KPIs, Familiarity with support metrics", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "[https://app.ashbyhq.com/api/images/user-content/4b455c66-1bf5-4766-98dc-89e199bd868f/41e0a49b-7c93-4689-a5d4-1a253359a00e/Screenshot%202026-06-15%20at%203.39.24%E2%80%AFPM.png] Location: Charlotte, NC (Remote) Type: Full-time Benefits: Health, dental, vision insurance, stock options About LoveStream LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. What started in weddings and hospitality has rapidly expanded into corporate events, brand activations, and enterprise experiences for some of the world’s biggest companies. About The Role We're looking for a highly organized, technically savvy Customer Support Manager to own day-to-day customer support operations while helping us scale our processes, team, and customer experience. This role sits at the intersection of customer success, support operations, and team leadership. You'll serve as the primary escalation point for customer issues, manage a distributed team of part-time support representatives, and work cross-functionally to ensure our customers receive exceptional service throughout their experience with LoveStream. The ideal candidate is comfortable handling customer calls, solving technical issues, creating scalable processes, and leading a team in a fast-paced startup environment. What You'll Do Customer Support Leadership - Act as the primary escalation point for customer support issues - Handle complex customer inquiries via phone, email, and chat - Ensure a high-quality customer experience across all support channels Team Management & Operations - Lead, schedule, and support a team of part-time customer support representatives - Assist with hiring, onboarding, and training new support team members - Conduct regular coaching and performance feedback - Create documentation, SOPs, and training materials to improve consistency Process Improvement - Identify recurring customer issues and recommend solutions - Improve workflows, support processes, and internal communication - Partner with leadership, operations, and product teams to surface customer feedback - Help build a scalable support organization as the company grows Technical Troubleshooting - Diagnose and resolve product-related customer issues during live events - Become a subject matter expert on LoveStream's products and services - Document bugs, trends, and customer pain points - Collaborate with internal stakeholders to investigate and solve problems What We're Looking For Must-Haves - 2+ years of customer support or customer experience in a technical environment - Experience managing or mentoring support team members - Strong verbal and written communication skills - Comfortable handling customer calls and escalations - Highly organized with exceptional attention to detail - Strong technical aptitude and ability to troubleshoot software/platform issues - Experience working in a fast-paced or high-growth environment Nice-to-Haves - Experience managing distributed or part-time teams - Experience with Zendesk, Intercom, HubSpot, Salesforce, or similar platforms - Background in SaaS, event technology, hospitality, or operations-heavy environments - Experience building support processes from scratch - Familiarity with reporting, KPIs, and support metrics", "summaryDescription" : "Customer Support Manager at LoveStream. Skills: Customer support, Team management, Process improvement, Technical troubleshooting. Act as escalation point. Handle customer inquiries", "createdAt" : "2026-06-16T00:26:54.916", "lastUpdated" : "2026-06-16T11:26:56.912", "ingestTimestamp" : "2026-06-16T00:26:54.916", "mongoId" : "6a305612f292fd229cf24a5f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Customer support", "Customer experience", "Technical troubleshooting", "Process creation", "SOP creation", "Training material creation", "Bug documentation", "Trend documentation", "Leadership", "Team management", "Process improvement", "Customer support operations", "Support operations", "Team leadership", "Events technology", "SaaS", "Hospitality", "Operations-heavy environments", "Zendesk", "Intercom", "HubSpot", "Salesforce" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a308e9ef292fd229c0a4591", "title" : "Customer Support Representative", "company" : "HireVue", "industry" : "Computer Software", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "PLN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Representative in Poland, adjusted for the technology industry and remote work." }, "location" : "Warsaw, Masovian Voivodeship, Poland", "locations" : [ "Warsaw", "Masovian Voivodeship", "Poland" ], "timestamp" : "2026-06-16T13:10:43.378", "fingerprint" : "764de9ff790743e5513f1d1fdc45fbd2a835d6385d6356fc29a3092b8dfe1c39", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HireVue/744000132283954-customer-support-representative-fully-remote-poland", "externalId" : "744000132283954", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Poland", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Poland", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. Are you a technical troubleshooter who loves helping people? At Hirevue , we’re transforming the global hiring landscape, and we need Customer Support Representatives to be the face of our candidate experience. If you’re tired of \"scripted\" support and want a role where you can actually use your brain to solve complex tech puzzles, this is the place for you! You’ll be our front-line hero, ensuring every interview goes off without a hitch. You aren’t just a \"call taker\"—you are a Technical Detective. Your Daily Wins: * Multi-Channel Mastery: Resolve issues via phone, email, and chat with a friendly, professional demeanor. * Deep-Dive Troubleshooting: Go beyond the surface to identify root causes across multiple software environments. * Platform Navigation: Simultaneously manage support for different platforms, each with its own unique user experience. * Process Improvement: See a trend? Speak up! We want your recommendations on how to make our workflows better. * Ownership: Take full responsibility for inquiries until they are resolved. No \"passing the buck\" here! Shift & Schedule * Location: Poland Remote * Availability: This role requires a consistent schedule. * Specific Shifts: We are currently hiring for the following shifts: * Friday-Tuesday (Wednesday/Thursday off)- 8pm-5am (+1 day) * Wednesday-Sunday (Monday/Tuesday off)- 8pm-5am (+1 day) * Saturday-Wednesday (Thursday/Friday off)- 11am-8pm * Thursday-Monday (Tuesday/Wednesday off)- 11am-8pm ## Qualifications Who We Are Looking For \uD83C\uDF1F * The Tech Expert: You have a strong technical aptitude and aren't afraid of complex software environments. * Communication Pro: Excellent English reading and writing skills are a must. You should be able to type 40+ WPM accurately. * Experience: At least 2 years in a customer service role (BPO experience in technical support or a premium account is highly preferred!). * Tool Savvy: Experience with Salesforce, Zendesk, Jira, or Splunk will put you at the top of our list. * Flexibility: You’re comfortable working night or weekend shifts to support our global timezone requirements. * Attitude: You bring a positive, \"customer-obsessed\" mindset to every shift. ## Additional Information Why Hirevue We offer a competitive compensation package tailored to the local market, ensuring you are supported both professionally and personally. You’ll play a direct role in keeping our customers successful and our business growing — with real ownership, supportive teammates, and meaningful impact. All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.", "summaryDescription" : "Customer Support Representative at HireVue", "postedDate" : "2026-06-15T20:58:45.000", "createdAt" : "2026-06-16T03:33:36.493", "lastUpdated" : "2026-06-16T13:10:43.378", "ingestTimestamp" : "2026-06-16T03:33:36.493", "mongoId" : "6a308e9ef292fd229c0a4591", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2d58fc74d8ee00a0b88039", "title" : "Installation Support Agent", "company" : "Flatpay", "industry" : "FinTech", "salary" : { "min" : 37000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Installation Support Agent in Amsterdam, Netherlands, adjusted for mid-seniority and the FinTech industry." }, "location" : "Amsterdam, NL", "locations" : [ "Amsterdam", "NL" ], "timestamp" : "2026-06-16T02:55:37.746", "fingerprint" : "e8a9f849e9f045f0d25435261c09837d81a121f6908d6c42e1508d71e9adb923", "source" : "personio", "language" : "nl", "applyUrl" : "https://flatpay.jobs.personio.de/job/2651708", "externalId" : "2651708", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Amsterdam", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.3730796,4.8924534" } ], "locationText" : "Amsterdam, Netherlands", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Logistical coordination", "Technical support", "Customer service" ], "hardSkillsList" : [ "Hardware installation", "Customer onboarding" ], "hardSkills" : [ { "name" : "Hardware installation", "level" : "intermediate" }, { "name" : "Customer onboarding", "level" : "intermediate" } ], "majorSkills" : "Installation support, Customer onboarding, Logistical coordination", "majorSkillsList" : [ "Installation support", "Customer onboarding", "Logistical coordination" ], "coreResponsibilities" : "Coordinate and support terminal installations, Manage installation process, Provide remote support during installations, Prepare and manage installation logistics, Configure devices, Coordinate shipments, Ensure timely hardware receipt, Handle and move boxes with payment terminals, Act as a point of contact, Communicate with merchants and internal teams, Ensure quick and smooth installations, Collaborate with internal teams, Solve problems, Document installation activities, Ensure systems are set up, Ensure systems are activated, Identify recurring issues, Report issues internally, Improve processes", "teamCollaboration" : "Sales; Operations; Technical Support", "domainKnowledge" : "Fintech; Payment terminals", "domainList" : [ "fintech", "payment-terminals" ], "domainSpecificKnowledge" : [ "Fintech", "Payment terminals" ], "communicationSkills" : "Telephone guidance", "documentationSkills" : "Document installation activities", "problemSolvingSkills" : "Solution-oriented approach", "specialRequirements" : "5 days in office", "qualificationsBasic" : "Some experience with technical products, Some experience with hardware installations, Some experience with customer service, Some experience with onboarding functions, Experience in operations, Experience in logistical coordination, Experience in technical support, Experience in customer-facing functions, Basic knowledge of IT systems, Basic knowledge of payment terminals, Basic knowledge of technical products, Fluent Dutch", "qualificationsPreferred" : "Experience with technical products, Experience with hardware installations, Experience with customer service, Experience with onboarding functions, Experience in operations, Experience in logistical coordination, Experience in technical support, Experience in customer-facing functions, Basic knowledge of IT systems, Basic knowledge of payment terminals, Basic knowledge of technical products", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Over de rol Flatpay is één van de snelst groeiende fintechbedrijven van Europa. In iets meer dan drie jaar zijn we uitgegroeid tot een team van meer dan 1.500 collega’s, actief in Denemarken, Finland, Italië, Duitsland, Frankrijk, het Verenigd Koninkrijk, en sinds januari ook in Nederland. Onze missie is helder en krachtig: kaartbetalingen eerlijk, transparant en stressvrij maken voor kleine en middelgrote ondernemers. Geen onduidelijke tarieven, geen verborgen kosten, geen verrassingen, één vast tarief voor alle kaarten. Dienstverband: Fulltime Locatie: Amsterdam - 5 dagen op kantoor Wat je gaat doen Verantwoordelijkheden Coördineren en ondersteunen van de installatie van Flatpay-betaalterminals voor nieuwe merchants/ondernemers via de telefoon. Je beheert het volledige installatieproces van planning tot levering en zorgt voor een soepele onboardingervaring voor onze klanten. Op afstand ondersteuning bieden aan merchants tijdens installaties. Je begeleidt klanten stap voor stap telefonisch zodat terminals correct worden geïnstalleerd en klaar zijn om betalingen te accepteren. Voorbereiden en beheren van de installatielogistiek. Dit omvat het configureren van apparaten, coördineren van verzendingen en ervoor zorgen dat merchants de juiste hardware op tijd ontvangen. Comfortabel omgaan met en verplaatsen van dozen met betaalterminals en apparatuur als onderdeel van de voorbereiding van verzendingen en installaties. Fungeren als een belangrijk aanspreekpunt tijdens het onboardingproces. Je communiceert met merchants en interne teams om ervoor te zorgen dat installaties snel en soepel worden afgerond. Nauw samenwerken met interne teams, waaronder Sales, Operations en Technical Support, om installaties te coördineren en eventuele problemen op te lossen wanneer deze zich voordoen. Installatieactiviteiten documenteren en ervoor zorgen dat alle systemen correct zijn ingesteld en geactiveerd. Terugkerende problemen of knelpunten tijdens installaties signaleren en intern rapporteren zodat processen continu kunnen worden verbeterd.Skills & eigenschappen Interesse in en begrip van technologie, met het vermogen om snel nieuwe systemen, tools en hardware te begrijpen. Uitstekende communicatieve vaardigheden en het vermogen om klanten duidelijk en zelfverzekerd telefonisch te begeleiden. Zeer georganiseerd en in staat om meerdere installaties en taken tegelijkertijd te beheren. Gestructureerde en oplossingsgerichte aanpak van probleemoplossing. Klantgerichte mindset met een sterke motivatie om een soepele onboardingervaring te bieden. Comfortabel kunnen werken in een snelgroeiende omgeving waar prioriteiten snel kunnen veranderen. Positieve, hands-on instelling en bereidheid om het team te ondersteunen waar nodig. Wie jij bent Deze rol past perfect bij jou als jij: enige ervaring hebt met technische producten, hardware-installaties, klantenservice of onboardingfuncties ervaring hebt in operations, logistieke coördinatie, technische ondersteuning of klantgerichte functies basiskennis hebt van IT-systemen, betaalterminals of technische producten vloeiend Nederlands spreekt Waarom Flatpay? Werken bij Flatpay betekent: Een fulltime rol met veel verantwoordelijkheid en vrijheid om je werk zelf vorm te geven De kans om echt impact te maken binnen een van de snelst groeiende fintechs van Europa Een jonge, energieke werkomgeving waar samenwerking centraal staat en jouw ideeën tellen Leuke teamactiviteiten en regelmatig events met collega’s Volop kansen om door te groeien binnen een organisatie die hard groeit Contact info", "summaryDescription" : "Installation Support Agent at Flatpay. Skills: Installation support, Customer onboarding, Logistical coordination. Coordinate and support terminal installations. Manage installation process", "createdAt" : "2026-06-14T19:02:52.795", "lastUpdated" : "2026-06-16T02:55:37.746", "ingestTimestamp" : "2026-06-14T19:02:52.795", "mongoId" : "6a2d58fc74d8ee00a0b88039", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Hardware installation", "Customer onboarding", "Installation support", "Logistical coordination", "Technical support", "Customer service", "Fintech", "Payment terminals" ], "skillCount" : 8, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.92 }, { "id" : "6a308e9ef292fd229c0a4592", "title" : "Customer Support Representative", "company" : "HireVue Inc", "industry" : "Computer Software", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Representative in Sandy, United States, adjusted for the Technology industry and company size." }, "location" : "Sandy, UT, United States", "locations" : [ "Sandy", "UT", "United States" ], "timestamp" : "2026-06-16T11:33:39.513", "fingerprint" : "429d77ac439327e2a0791667b525351048b2241322544291dadaad27ec263c67", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/HireVue/744000132281208-customer-support-representative-fully-remote-us", "externalId" : "744000132281208", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sandy", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.5710454,-111.8953815" } ], "locationText" : "Sandy, Utah, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "coreResponsibilities" : "Focus on customer relationships, Focus on customer retention, Focus on customer satisfaction, Focus on value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. Are you a technical troubleshooter who loves helping people? At Hirevue , we’re transforming the global hiring landscape, and we need Customer Support Representatives to be the face of our candidate experience. If you’re tired of \"scripted\" support and want a role where you can actually use your brain to solve complex tech puzzles, this is the place for you! You’ll be our front-line hero, ensuring every interview goes off without a hitch. You aren’t just a \"call taker\"—you are a Technical Detective. Your Daily Wins: * Multi-Channel Mastery: Resolve issues via phone, email, and chat with a friendly, professional demeanor. * Deep-Dive Troubleshooting: Go beyond the surface to identify root causes across multiple software environments. * Platform Navigation: Simultaneously manage support for different platforms, each with its own unique user experience. * Process Improvement: See a trend? Speak up! We want your recommendations on how to make our workflows better. * Ownership: Take full responsibility for inquiries until they are resolved. No \"passing the buck\" here! Shift & Schedule * Location: Remote * Availability: This role requires a consistent schedule. * Specific Shifts: We are currently hiring for the following shifts: * Friday-Tuesday (Wednesday/Thursday off)- 1pm MST-10pm MST * Wednesday-Sunday (Monday/Tuesday off)- 1pm MST-10pm MST * Saturday-Wednesday (Thursday/Friday off)- 4am-1pm MST * Thursday-Monday (Tuesday/Wednesday off)- 4am-1pm MST ## Qualifications Who We Are Looking For \uD83C\uDF1F * The Tech Expert: You have a strong technical aptitude and aren't afraid of complex software environments. * Communication Pro: Excellent English reading and writing skills are a must. You should be able to type 40+ WPM accurately. * Experience: At least 2 years in a customer service role (BPO experience in technical support or a premium account is highly preferred!). * Tool Savvy: Experience with Salesforce, Zendesk, Jira, or Splunk will put you at the top of our list. * Flexibility: You’re comfortable working night or weekend shifts to support our global timezone requirements. * Attitude: You bring a positive, \"customer-obsessed\" mindset to every shift. ## Additional Information Why Hirevue We offer a competitive compensation package tailored to the local market, ensuring you are supported both professionally and personally. You’ll play a direct role in keeping our customers successful and our business growing — with real ownership, supportive teammates, and meaningful impact. All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines. Hirevue is NOT currently hiring in: AK, HI, IA, ME, MS, NM or WV. #remote-us", "summaryDescription" : "Customer Support Representative at HireVue Inc. Focus on customer relationships. Focus on customer retention", "postedDate" : "2026-06-15T20:28:15.000", "createdAt" : "2026-06-16T03:33:03.053", "lastUpdated" : "2026-06-16T11:33:39.513", "ingestTimestamp" : "2026-06-16T03:33:03.053", "mongoId" : "6a308e9ef292fd229c0a4592", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307a33f292fd229c039287", "title" : "Customer Support Specialist", "company" : "1stdibs. com", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Support Specialist in New York, USA, with 1+ years of experience in the E-Commerce industry, adjusted for company size and specific location." }, "location" : "New York, NY, United States", "locations" : [ "New York", "NY", "United States" ], "timestamp" : "2026-06-16T14:29:00.616", "fingerprint" : "6f84fb69c11772d2a5d17652a3768f919ea2dc6c70c27639a9f95044d550efb0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.1stdibs.com/about/careers/apply/?gh_jid=8007214", "externalId" : "8007214", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "experienceMinYears" : 1, "coreResponsibilities" : "Focus on customer relationships, Focus on retention, Focus on satisfaction, Focus on value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests. 1stDibs is seeking a Customer Support Specialist. You will be tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Customer Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team! Shift is Mon - Fri, 9AM - 6PM local time What you’ll do: Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat Resolve customer issues using critical thinking and customer support skills Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries Support Sales and Account Managers with all aspects of their customer and dealer relationships Communicate procedures, policies and effectively manage expectations Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.) What you'll bring: 1+ years of experience in fast-paced customer service, account management, or e-commerce environment Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions Able to patiently handle escalated clients in a calm manner and diffuse challenging situations Strong time management skills and the ability to prioritize Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems Always thinking about the department/company goals and always willing to step up and help out Experience with SalesForce and/or other CRM systems Nice To Have: Luxury goods experience a strong plus Bi-lingual in French, Spanish, Italian or German is a plus but not required Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Tri-State Pay Range $24.50—$27 USD Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Denver Pay range $22—$25 USD 1stDibs is an Equal Opportunity Employer The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries. Total Compensation Statement 1stDibs views the value of the employees’ compensation package in its totality. The package may comprise base salary, variable compensation (either equity or cash, where applicable), and health and work-life benefits, and is reviewed annually. Ultimately, we'll determine your pay based on your location, experience, and other job-related factors. Benefits (US based positions) Competitive medical/dental/vision benefits, including a $0 single medical plan, with HSA employer contributions. Health plan includes gender affirmation and infertility care. We are flexible with our PTO. We generally expect employees take around 15 days/year. All employees enjoy ownership in 1stDibs in RSUs, through new hire grants, and/or annual refresh grants, if eligible. The choice to work in our New York headquarters, with monthly in-office meals and mixers, and happy hours, and/or the option to work completely remotely. We truly prioritize flexibility for all employees. Fully paid wellness benefits, including One Medical membership and WellHub. Fully paid parental leave, leave to care for a family member, and bereavement leave, including reproductive loss. Company match of donations to 501c3 charities, up to $250/year. Full benefits package includes FSA, life and disability insurance, EAP, commuter benefits, and more.", "summaryDescription" : "Customer Support Specialist at 1stdibs. com. Focus on customer relationships. Focus on retention", "postedDate" : "2026-06-16T01:16:46.000", "createdAt" : "2026-06-16T01:16:46.000", "lastUpdated" : "2026-06-16T14:29:00.616", "ingestTimestamp" : "2026-06-16T01:16:46.000", "mongoId" : "6a307a33f292fd229c039287", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cc39874d8ee00a0a09c8e", "title" : "Customer Experience Agent", "company" : "loveholidays", "industry" : "Customer Experience", "salary" : { "min" : 28000.0, "max" : 35000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Experience Agent in London, United Kingdom, with adjustments for the travel industry and company size." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T01:57:26.427", "fingerprint" : "8634ffbc57c24b0345ad014be1aa14779c5b02b5dbdb0b82b79d620fb51a3374", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/loveholidays/dc929393-bd22-4643-83c4-df8b409e5ffd/application", "externalId" : "dc929393-bd22-4643-83c4-df8b409e5ffd", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Web-based applications", "professionalSkills" : [ "Market insight", "Content quality assurance", "Chatbot training" ], "hardSkillsList" : [ "Translation", "Proofreading" ], "softSkillsList" : [ "Adaptability", "Negotiation" ], "hardSkills" : [ { "name" : "Translation", "level" : "intermediate" }, { "name" : "Proofreading", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Negotiation" } ], "majorSkills" : "Customer support, Social media engagement, Complaint resolution", "majorSkillsList" : [ "Customer support", "Social media engagement", "Complaint resolution" ], "coreResponsibilities" : "Manage outbound transactions, Resolve pre-booked holiday issues, Respond to customer inquiries, Engage on social media channels, Handle complex customer complaints, Serve as escalation channel, Conduct outbound calls, Provide market insights, Translate content, Vet documents, Train chatbot", "teamCollaboration" : "Marketing team; Tech team; International business", "domainKnowledge" : "Polish market knowledge; Customer trends", "domainList" : [ "polish-market-knowledge", "customer-trends" ], "domainSpecificKnowledge" : [ "Polish market knowledge", "Customer trends" ], "toolProficiency" : [ "Facebook", "Twitter" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Content translation; Document vetting", "continuousLearning" : "Individualised training budget", "problemSolvingSkills" : "Issue resolution", "outcomesObjectives" : "Build customer trust; Ensure service quality; Drive market knowledge", "qualificationsBasic" : "Native or near-native Polish fluency, Excellent English communication, Experience in high-volume customer service, Social media customer interaction experience", "qualificationsPreferred" : "Fluency in German", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Why loveholidays? At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away. Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation. Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays. You'll accelerate your growth in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates. Be empowered to create impact for our future by shaping the most-loved package holiday experience for millions. As we pursue ambitious plans to expand across Europe, you'll be part of a fun-loving international community achieving great things together. The impact you’ll have: The role of Customer Experience Agent is critical at loveholidays. You will be the voice of the company as we launch in Poland, providing dedicated support for outbound transactions before, during, and after their holidays. For this new market, we need a true all-rounder who is flexible and prepared to participate in many and varied activities, adapting quickly should the focus shift to handling inbound customer queries and any other relevant tasks. You will be building and maintaining customer trust in Poland, ensuring exceptional service quality, and driving cultural and market knowledge across the wider business. Your day-to-day: Customer Support & Escalations: - Outbound Transaction Management: Proactively manage and resolve issues related to pre-booked package holiday components for Polish customers (flights, hotels, transfers, etc.). - Social Media Engagement: Act as the primary responder for customer inquiries and engagement across social media channels, initially focusing on Facebook and Twitter, with the flexibility to expand to new channels as the market grows. - Complaint Resolution: Serve as the final escalation channel, handling complex customer complaints and issues efficiently and empathetically, including outbound calling when necessary to resolve urgent matters. Marketing, Content & Tech Support: - Market Insight: Support the Marketing team by providing valuable market insights, understanding customer trends, and sharing knowledge about what motivates customers in the Polish market. - Content & Quality Assurance: Support content teams with expert translations and vet both internal and customer-facing documents and web content for correct spelling and grammatical accuracy in Polish. - Chatbot Training: Collaborate with the Tech team to train our chatbot, Sandy, helping it to effectively learn and communicate fluently in Polish. Your skillset: - Language Fluency (Essential): Native or near-native level fluency in Polish, combined with excellent verbal and written communication in English. - Communication & Negotiation: Exceptional verbal communication skills, including the ability to conduct professional outbound calls for sensitive escalation cases. - Customer Service Experience: Previous experience in a high-volume customer service or contact centre environment, ideally in travel, but not a necessity. - Social Media Proficiency: Demonstrable experience in managing public customer interactions and resolving issues via social media platforms (Facebook, Twitter). - Attention to Detail: Meticulous approach to proofreading, translation, and data entry for content accuracy. - Strong Technical Abilities: Proficient in using web-based applications for multiple hotel suppliers, airlines, and our internal systems. - Adaptability: Ability to multi-task, prioritise, and manage time effectively in a fast-paced environment and adapt quickly to potential shifts toward handling inbound transactions. Desirable: - Fluency in Germany is highly beneficial. The interview journey: 1. Intro with a member of the Talent team - 30 minutes 2. Language vetting with a native language speaker - 15 minutes 3. Interview with Head of CX Germany & CX Operations Manager International - 1 hour Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: - Company pension contributions at 5% - Individualised training budget for you to learn on the job and level yourself up - Discounted holidays for you, your family and friends - 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum - Enhanced maternity/paternity leave - Cycle to work scheme, season ticket loan and eye care vouchers At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.", "summaryDescription" : "Customer Experience Agent at loveholidays. Skills: Customer support, Social media engagement, Complaint resolution. Manage outbound transactions. Resolve pre-booked holiday issues", "createdAt" : "2026-06-14T21:05:12.400", "lastUpdated" : "2026-06-16T01:57:26.427", "ingestTimestamp" : "2026-06-14T21:05:12.400", "mongoId" : "6a2cc39874d8ee00a0a09c8e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Translation", "Proofreading", "Adaptability", "Negotiation", "Customer support", "Social media engagement", "Complaint resolution", "Market insight", "Content quality assurance", "Chatbot training", "Polish market knowledge", "Customer trends", "Facebook", "Twitter" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Travel", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305cdef292fd229cf63f49", "title" : "Internship - Inbound Sales Agent - Dutch Speaking", "salary" : { "min" : 12000.0, "max" : 18000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level internship in Madrid, Spain, adjusted for the sales industry." }, "location" : "Madrid", "locations" : [ "Madrid" ], "timestamp" : "2026-06-16T08:12:06.457", "fingerprint" : "314612ec01898bfeed45adbab86db7aca8868f19244e66c848e23d4ec6b3bfcd", "source" : "jazzhr", "language" : "en", "externalId" : "oTnQ4brZeA", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Madrid", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "40.4167820,-3.7035070" } ], "locationText" : "Madrid, Spain", "employmentType" : "INTERNSHIP", "workSiteFlexibility" : "Onsite", "summaryDescription" : "Internship - Inbound Sales Agent - Dutch Speaking", "createdAt" : "2026-06-15T22:24:26.853", "lastUpdated" : "2026-06-16T08:12:06.457", "ingestTimestamp" : "2026-06-15T22:24:26.853", "mongoId" : "6a305cdef292fd229cf63f49", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "6a306f02f292fd229cfe3cdf", "title" : "Customer Experience Team Manager - English Team", "company" : "Agoda", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "MYR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Kuala Lumpur, Malaysia, with adjustments for the hospitality industry and company size." }, "location" : "Kuala Lumpur, Malaysia", "locations" : [ "Kuala Lumpur", "Malaysia" ], "timestamp" : "2026-06-16T10:28:37.888", "fingerprint" : "c90665ee7a7415974eed66bf342585a0c8001a576757942ee26243b22f1d64ed", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/agoda/jobs/8006970", "externalId" : "8006970", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kuala Lumpur", "country" : "Malaysia", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "3.1516964,101.6942371" } ], "locationText" : "Kuala Lumpur, Malaysia", "experienceLevel" : "Manager", "rawDescription" : "About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team: Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity: Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology? We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager based in Kuala Lumpur, you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity. In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team manager of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal. Understand the team members’ strengths, weaknesses and motivations. The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team. You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting our international contact center network. In this Role, you'll get to: Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met Provide constructive feedback - Coach, mentor, motivate and evaluate the performance of the team on a regular basis. Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success. Ensure the proper and effective implementation of new and existing customer service structures & procedures Understand & analyze traffic reports, proactively make suggestions for improvement Monitor team attendance, document infractions and implement corrective action Assist with planning/organizing the proper coverage & align staffing Supervise the quality assurance process and related training of staff members to ensure quality customer service. Participate in recruitment activities (screening, interviewing) Act as a backup of Operations Manager if needed What you'll Need to Succeed: Minimum 2 years experience in a team lead role within a contact center environment. In this role you will be leading a team of 15 customer experience agents. Excellent English communication skills (verbal & written). Willing to work in shifting schedule. Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance. Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments Must be able to handle multiple projects and effectively manage different timelines Proven experience and knowledge in effective hiring, training, coaching and people management practices Experience in managing remote teams is an advantage Proficiency in Microsoft products including Word, Excel and PowerPoint #kualalumpur Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.", "summaryDescription" : "Customer Experience Team Manager - English Team at Agoda", "postedDate" : "2026-06-16T01:15:31.531", "createdAt" : "2026-06-16T01:15:31.531", "lastUpdated" : "2026-06-16T10:28:37.888", "ingestTimestamp" : "2026-06-16T01:15:31.531", "mongoId" : "6a306f02f292fd229cfe3cdf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305723f292fd229cf34866", "title" : "Customer Support Specialist", "company" : "Diligent Corporation", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Customer Support Specialist in Bengaluru, India, with 1-3 years of experience in the SaaS industry, adjusted for company size and onsite work mode." }, "location" : "Bengaluru, Karnataka, India", "locations" : [ "Bengaluru", "Karnataka", "India" ], "timestamp" : "2026-06-16T07:10:34.977", "fingerprint" : "bf31b24fc41df262157ffb1f3c303a37c6c84981b1914f255886b8431ed29d49", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/diligentcorporation/jobs/6017411004", "externalId" : "6017411004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "experienceMinYears" : 1, "experienceMaxYears" : 3, "remoteFriendly" : true, "rawDescription" : "Position Overview: We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe. Key Responsibilities • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms • Diagnose and resolve technical and software issues involving internet connectivity, login problems and more • Research required information using available resources • Follow standard processes and procedures • Identify and escalate priority issues per Client specifications • Redirect problems to appropriate resource • Accurately process and record call transactions using a computer and designated CRM software • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business • Organize ideas and communicate oral messages appropriate to listeners and situations • Follow up and make scheduled call backs to customers where necessary • Stay current with system information, changes and updates Required Experience/Skills • 1-3 years’ experience of phone-based Software Application/Technical Support/Customer Service supporting end users • Excellent communication skills with internal stakeholders • Experience of phone-based Software Application/Technical Support or call center experience supporting end users • Proven problem-solving skills and technical aptitude • Working knowledge of Windows OS and other major operating systems • Superb communication and customer handling skills • Ability to think on your feet in a highly demanding and fast-moving environment About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.", "summaryDescription" : "Customer Support Specialist at Diligent Corporation", "postedDate" : "2026-06-15T23:18:53.160", "createdAt" : "2026-06-15T23:18:53.160", "lastUpdated" : "2026-06-16T07:10:34.977", "ingestTimestamp" : "2026-06-15T23:18:53.160", "mongoId" : "6a305723f292fd229cf34866", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3051adf292fd229cf0450a", "title" : "Team Lead Customer Operations", "company" : "bswift India", "industry" : "SaaS", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Customer Operations Team Lead in India, adjusted for the technology industry and typical company size." }, "location" : "India- Office", "locations" : [ "India- Office" ], "timestamp" : "2026-06-16T08:08:27.792", "fingerprint" : "e61e91b1a1a410eec68b7c6b25e9364a0404fd4e999dcec0a5ef450eec48ccb5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bswiftindia/jobs/4688255006", "externalId" : "4688255006", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Process improvement", "Resource planning" ], "hardSkillsList" : [ "Microsoft Excel formulas" ], "hardSkills" : [ { "name" : "Microsoft Excel formulas", "level" : "intermediate" } ], "majorSkills" : "Team leadership, Process management, Performance management", "majorSkillsList" : [ "Team leadership", "Process management", "Performance management" ], "coreResponsibilities" : "Lead workflows for team, Train workflows for team, Manage workflows for team, Prioritize tasks, Ensure timely completion of deliverables, Ensure accurate completion of deliverables, Conduct quality audits, Ensure adherence to performance standards, Provide coaching to team members, Provide mentorship to team members, Provide performance feedback to team members, Monitor KPIs, Manage KPIs, Collaborate with global stakeholders, Resolve escalations, Maintain understanding of internal systems, Support team queries, Support team requests, Identify opportunities for improvement, Drive continuous process improvements, Mentor peers, Coach peers, Contribute to team development, Communicate effectively, Participate in special projects, Lead special projects, Perform quality assurance testing, Ensure issue resolution, Support inclusive workplace culture, Promote inclusive workplace culture", "teamCollaboration" : "Global internal stakeholders", "domainKnowledge" : "Benefits administration", "domainList" : [ "benefits-administration" ], "domainSpecificKnowledge" : [ "Benefits administration" ], "toolProficiency" : [ "Microsoft Excel", "Microsoft Office Suite" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Professional development; Career growth; Training; Access to resources", "problemSolvingSkills" : "Problem-solving; Guiding through complex scenarios", "specialRequirements" : "Occasional collaboration outside standard hours", "outcomesObjectives" : "Ensure timely and accurate completion of deliverables; Ensure adherence to performance standards", "qualificationsBasic" : "5+ years overall work experience, 1+ year team leadership experience, Proficiency in Microsoft Excel, Working knowledge of Microsoft Office Suite, Ability to learn new processes, Ability to train others, Problem-solving skills, Verbal communication skills, Written communication skills, Ability to adapt to changing priorities, Bachelor's degree", "qualificationsPreferred" : "Experience in BPO, Experience in operations environment, Advanced Excel skills, Macros, Data visualization, Advanced functions", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! About the Role We’re looking for motivated, goal-driven professionals who are passionate about delivering excellence and creating meaningful solutions. At bswift, you’ll be part of a collaborative, flexible, and innovative environment that supports both professional and personal growth. If you resonate with our core values—pursue excellence, embrace accountability, deliver superior service, and foster a great workplace—we would love to hear from you. This is an in-office role based in Bangalore. The team operates from 10:30 AM to 7:30 PM IST (Monday–Friday). Occasional collaboration with U.S.-based colleagues outside standard hours may be required. Key Responsibilities Lead, train, and manage workflows for a team of 10–15 analysts in a high-volume, fast-paced environment Prioritize tasks and ensure timely and accurate completion of deliverables Conduct quality audits and ensure adherence to performance standards Provide coaching, mentorship, and performance feedback to team members Monitor and manage KPIs related to productivity, quality, and turnaround time Collaborate with global internal stakeholders to resolve escalations efficiently Maintain a strong understanding of internal systems to support team queries and requests Identify opportunities and drive continuous process improvements Act as a mentor and coach to peers, contributing to team development Communicate effectively with a positive, professional, and solution-oriented approach Participate in or lead special projects as assigned Perform quality assurance testing on client sites; track and ensure issue resolution Support and promote a diverse and inclusive workplace culture Required Qualifications 5+ years of overall work experience 1+ year of team leadership or people management experience Strong proficiency in Microsoft Excel (ability to read and create formulas) Working knowledge of Microsoft Office Suite Ability to quickly learn new processes and effectively train others Strong problem-solving skills with the ability to guide others through complex scenarios Excellent customer service orientation Strong verbal and written communication skills Ability to adapt to changing priorities in a dynamic environment Bachelor’s degree Preferred Qualifications Experience in a BPO or operations environment Advanced Excel skills (e.g., macros, data visualization, advanced functions) What We Offer A fun, flexible, and creative work environment Opportunities for professional and personal growth A culture that values collaboration, accountability, and innovation Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: Comprehensive Health Benefits: Medical, Accidental and Term Life Insurance coverage to support your wellness and that of your family. Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. Hybrid work-model: With flexible working hours Retirement Savings Plans: Options like Provident Fund and Gratuity to help you plan for a secure financial future with employer contribution Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!", "summaryDescription" : "Team Lead Customer Operations at bswift India. Skills: Team leadership, Process management, Performance management. Lead workflows for team. Train workflows for team", "postedDate" : "2026-06-15T23:19:56.852", "createdAt" : "2026-06-15T23:19:56.852", "lastUpdated" : "2026-06-16T08:08:27.792", "ingestTimestamp" : "2026-06-15T23:19:56.852", "mongoId" : "6a3051adf292fd229cf0450a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Microsoft Excel formulas", "Team leadership", "Process management", "Performance management", "Process improvement", "Resource planning", "Benefits administration", "Microsoft Excel", "Microsoft Office Suite" ], "skillCount" : 9, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d58fc74d8ee00a0b87fff", "title" : "Customer Success Agent", "company" : "Flatpay", "industry" : "FinTech", "salary" : { "min" : 26000.0, "max" : 34000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Customer Success Agent in FinTech in Milan, Italy, based on 2024-2025 market data with adjustments for city tier and industry." }, "location" : "Milano, IT", "locations" : [ "Milano", "IT" ], "timestamp" : "2026-06-15T21:18:00.361", "fingerprint" : "e6c828d06dee067307a73099fc7c10a366930b4cc4536cb1e6f73cce4bf9ba28", "source" : "personio", "language" : "it", "applyUrl" : "https://flatpay.jobs.personio.de/job/1931725", "externalId" : "1931725", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Milano", "country" : "Italy", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "45.4641943,9.1896346" } ], "locationText" : "Milano, Italy", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Problem solving" ], "majorSkills" : "Customer success", "majorSkillsList" : [ "Customer success" ], "coreResponsibilities" : "Manage inbound calls, Manage outbound calls, Provide support, Collect feedback, Resolve tickets, Report bugs, Monitor customer satisfaction, Listen to customers, Contribute to product evolution", "teamCollaboration" : "Internal teams", "domainKnowledge" : "Payment services", "domainList" : [ "payment-services" ], "domainSpecificKnowledge" : [ "Payment services" ], "communicationSkills" : "Italian language", "continuousLearning" : "Internal training", "innovationCreativity" : "Space for ideas", "problemSolvingSkills" : "Problem solving", "qualificationsBasic" : "Experience with customers, Experience in startups", "qualificationsPreferred" : "English language skills", "workSiteFlexibility" : "Flexible", "rawDescription" : "Cosa offriamo In Flatpay non ci limitiamo a rispondere alle chiamate: costruiamo relazioni, ascoltiamo con attenzione e trasformiamo ogni problema in un’opportunità. Lavorare con noi significa entrare in un ambiente dinamico, giovane e positivo, dove ci si aiuta, si cresce insieme e non manca mai il buon umore (sì, anche tra una sfida a ping-pong e una partita alla Switch). Contratto a tempo indeterminato (giornate lavorative dal martedì al sabato) Buoni pasto Formazione interna continua: vogliamo crescere insieme Spazio per le idee: ogni proposta conta Team building, eventi, aperitivi e tanti momenti per stare bene insieme Cosa farai (spoiler: non è il classico customer service) Gestirai chiamate inbound e outbound per offrire supporto e raccogliere feedback Risolverai ticket e segnalerai eventuali bug ai team interni Monitorerai la soddisfazione dei clienti con attenzione (e un bel po’ di empatia) Ascoltare i clienti e contribuire all’evoluzione del prodotto grazie a un flusso continuo di feedback Chi stiamo cercando Hai già esperienza a contatto con i clienti, meglio ancora se in startup o contesti dinamici Hai un’ottima padronanza dell’italiano; se parli anche inglese, è un bel vantaggio Sei una persona comunicativa, concreta e orientata al problem solving Hai voglia di metterti in gioco, imparare e migliorare Ti piace lavorare in team, ma sai lavorare anche in autonomia quando serve Hai un’attitudine positiva e metti il cliente al centro Perché Flatpay? Siamo una fintech in forte crescita, specializzata nei servizi di pagamento, con un ambiente giovane, flessibile e meritocratico. Amiamo sperimentare, innovare e lavorare con il sorriso. Se anche tu vuoi cambiare le regole del gioco, potresti essere la persona giusta. Mandaci il tuo CV e scopri quanto può essere stimolante (e divertente) fare un lavoro fatto bene. Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03. Informazioni di contatto", "summaryDescription" : "Customer Success Agent at Flatpay. Skills: Customer success. Manage inbound calls. Manage outbound calls", "createdAt" : "2026-06-14T18:40:51.348", "lastUpdated" : "2026-06-15T21:18:00.361", "ingestTimestamp" : "2026-06-14T18:40:51.348", "mongoId" : "6a2d58fc74d8ee00a0b87fff", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Customer success", "Problem solving", "Payment services" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305981f292fd229cf484fa", "title" : "Customer Service Agent", "company" : "Alphabe Insight Inc", "industry" : "Consumer Services", "salary" : { "min" : 35000.0, "max" : 40000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Houston, TX, United States", "locations" : [ "Houston", "TX", "United States" ], "timestamp" : "2026-06-16T12:26:29.801", "fingerprint" : "8f5e26bf0d6d36f805f8a7391378fb7e801cde5b141b282499316938267fc1c8", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/AlphabeInsightInc/744000132070619-customer-service-agent", "externalId" : "744000132070619", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.7589382,-95.3676974" } ], "locationText" : "Houston, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Respond to customer inquiries, Provide accurate information, Resolve customer concerns, Identify appropriate solutions, Maintain customer records, Collaborate with internal teams, Process customer requests, Process service-related documentation, Follow established procedures, Contribute to a positive environment", "teamCollaboration" : "Internal teams", "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Customer records", "continuousLearning" : "Professional training; Ongoing development", "problemSolvingSkills" : "Problem-solving; Critical-thinking", "qualificationsBasic" : "Basic computer proficiency, Willingness to learn new systems", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Swift7 Consultants, we are committed to delivering exceptional service and creating positive experiences for both our clients and customers. We believe that great teams are built through collaboration, professionalism, and a dedication to excellence. As we continue to grow, we are looking for motivated individuals who are passionate about customer service and eager to build a rewarding career in retail Swift 7 Consultants is seeking a dedicated and professional Customer Service Agent to join our growing team in Houston, TX. This role is ideal for individuals who enjoy helping people, solving problems, and providing outstanding service. As a key member of our organization, you will serve as an important point of contact for customers, ensuring every interaction reflects our commitment to excellence. Key Responsibilities * Respond to customer inquiries in a professional and timely manner. * Provide accurate information regarding products, services, and company policies. * Resolve customer concerns and identify appropriate solutions. * Maintain detailed and organized customer records. * Collaborate with internal teams to ensure customer satisfaction. * Process customer requests, updates, and service-related documentation. * Follow established procedures while maintaining a customer-focused approach. * Contribute to a positive and professional team environment. ## Qualifications * Strong verbal and written communication skills. * Excellent interpersonal and relationship-building abilities. * Strong problem-solving and critical-thinking skills. * Ability to manage multiple tasks in a fast-paced environment. * Detail-oriented with strong organizational skills. * Professional demeanor and customer-focused mindset. * Ability to work independently and as part of a team. * Basic computer proficiency and willingness to learn new systems. ## Additional Information * Competitive salary package ($35,000 – $40,000 annually). * Professional training and ongoing development opportunities. * Clear career advancement and growth opportunities. * Supportive and collaborative work environment. * Opportunity to develop valuable customer service and communication skills. * Exposure to a variety of business operations and client interactions. * Stable full-time position with long-term career potential.", "summaryDescription" : "Customer Service Agent at Alphabe Insight Inc. Respond to customer inquiries. Provide accurate information", "postedDate" : "2026-06-14T13:54:22.000", "createdAt" : "2026-06-16T00:24:20.496", "lastUpdated" : "2026-06-16T12:26:29.801", "ingestTimestamp" : "2026-06-16T00:24:20.496", "mongoId" : "6a305981f292fd229cf484fa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 35000, "salaryAnnualMax" : 40000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c782a74d8ee00a093e4a1", "title" : "Speech AI Evaluation Specialist - Chinese Simplified", "company" : "RWS", "industry" : "TrainAI", "salary" : { "min" : 48000.0, "max" : 72000.0, "currency" : "MYR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for an Entry-level Speech AI Evaluation Specialist in Kuala Lumpur, Malaysia, with adjustments for the technology industry and temporary employment type." }, "location" : "Kuala Lumpur", "locations" : [ "Kuala Lumpur" ], "timestamp" : "2026-06-16T00:38:16.431", "fingerprint" : "649535d6620f338176811d2fbff849aaea67fa34bf8fcb54ac3be56bbed4977e", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/rws/5bd8381a-0dd4-4ebb-83e4-05300c55cd7a/apply", "externalId" : "5bd8381a-0dd4-4ebb-83e4-05300c55cd7a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kuala Lumpur", "country" : "Malaysia", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "3.1516964,101.6942371" } ], "locationText" : "Kuala Lumpur, Malaysia", "employmentType" : "TEMPORARY", "technicalSkills" : "Python, SQL", "hardSkillsList" : [ "Speech evaluation", "Data analysis" ], "hardSkills" : [ { "name" : "Speech evaluation", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" } ], "majorSkills" : "Speech AI, Chinese Simplified", "majorSkillsList" : [ "Speech AI", "Chinese Simplified" ], "coreResponsibilities" : "Evaluate speech data, Provide feedback on AI models, Identify areas for model improvement, Ensure data quality, Contribute to model training, Analyze speech patterns, Document findings", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Speech technology; AI evaluation; Linguistics", "domainList" : [ "speech-technology", "ai-evaluation", "linguistics" ], "domainSpecificKnowledge" : [ "Speech technology", "AI evaluation", "Linguistics" ], "communicationSkills" : "Written feedback", "documentationSkills" : "Documentation", "problemSolvingSkills" : "Problem-solving", "qualificationsBasic" : "5+ years of experience in a relevant field, Proficiency in Chinese Simplified", "qualificationsPreferred" : "Experience with AI evaluation, Experience with speech technology", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description We are looking for Speech AI Evaluation Specialists living in Malaysia to support the improvement of AI-generated content in Chinese Simplified. Job Type: Freelance Location: USA (work from home) Work Schedule: Part-time - 10+ hours per week. Flexible - work whenever you want. Start Date: Immediately Duration: TBC Rate: 8 USD per hour Help Shape the Future of AI Are you a student, recent graduate, stay-at-home parent, gig worker, or professional living in Malaysia and seeking for a flexible remote work? Are you interested in shaping the development and safety of today’s AI models? What You’ll Do Participate in short voice conversations with AI models using a designated platform. Follow provided scenarios and prompts during interactions. Evaluate AI responses based on factors such as relevance, accuracy, clarity, and overall quality. Provide objective ratings and feedback according to project guidelines. Complete assigned tasks within established quality and productivity expectations. What we’re looking for: Native-level fluency in Chinese Simplified English Proficiency: Fluent or advanced proficiency in English (levels B2–C2) AI & Data Capabilities (Preferred): Experience in one or more of the following areas: machine learning tasks, data collection and preprocessing, data evaluation and quality assurance, and data annotation and labeling. What We Offer Flexible schedule Opportunity to earn extra income Timely payments The job is ideal for students, part-timers, or stay-at-home parents #LI-PR15 ## Additional Information Vendor Type When applying, please select the option that best describes your working status. Are you a Freelancer or Private Individual? A Freelancer is someone who has a business license and may have a VAT number or EIN for tax purposes. A VAT (Value Added Tax) number is a unique identifier assigned to registered businesses in many countries; an EIN (Employer Identification Number) is a similar identifier used in the US. A Private Individual does not have a business license. If you aren’t sure, you are probably a private individual. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. ", "summaryDescription" : "Speech AI Evaluation Specialist - Chinese Simplified at RWS. Skills: Speech AI, Chinese Simplified. Evaluate speech data. Provide feedback on AI models", "postedDate" : "2026-06-11T14:25:21.366", "createdAt" : "2026-06-11T14:25:21.366", "lastUpdated" : "2026-06-16T00:38:16.431", "ingestTimestamp" : "2026-06-14T21:16:58.129", "mongoId" : "6a2c782a74d8ee00a093e4a1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Speech evaluation", "Data analysis", "Speech AI", "Chinese Simplified", "Speech technology", "AI evaluation", "Linguistics" ], "skillCount" : 7, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c76e074d8ee00a093b2a7", "title" : "Junior Customer Support Agent (night shifts)", "company" : "RiseGuide", "industry" : "Support", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Customer Support Agent in the US, adjusted for remote work and the technology industry." }, "location" : "Global, Remote", "locations" : [ "Global, Remote" ], "timestamp" : "2026-06-15T08:02:21.217", "fingerprint" : "9981bd6461a9b16832aeb70b9851a4412556a229dd8bb1d0a79f5116781259eb", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/riseguide/b761e151-0152-45e2-88cc-91d061beba74/application", "externalId" : "b761e151-0152-45e2-88cc-91d061beba74", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States; Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "Customer retention", "Customer satisfaction", "Value realization" ], "hardSkillsList" : [ "Email support", "Chat support", "Phone support" ], "softSkillsList" : [ "Adaptability" ], "hardSkills" : [ { "name" : "Email support", "level" : "intermediate" }, { "name" : "Chat support", "level" : "intermediate" }, { "name" : "Phone support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" } ], "majorSkills" : "Customer Support, Product knowledge", "majorSkillsList" : [ "Customer Support", "Product knowledge" ], "coreResponsibilities" : "Respond to customer inquiries, Improve support processes, Test new tools, Launch new tools, Master support flows, Identify weak spots, Make service convenient, Make service effective", "teamCollaboration" : "Escalate complex requests", "domainKnowledge" : "Self-improvement", "domainList" : [ "self-improvement" ], "domainSpecificKnowledge" : [ "Self-improvement" ], "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "Night shifts", "qualificationsBasic" : "3+ months Customer Support experience, B2+ English proficiency", "qualificationsPreferred" : "Knowledge of support metrics, Ability to influence support metrics", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "[https://app.ashbyhq.com/api/images/user-content/586ac3cb-f234-40cf-96fd-3daae8c41309/580e9361-5eea-4db2-a883-e94eb49ea3c7/Cover.png] RiseGuide – це expert-powered self-improvement застосунок для тих, хто хоче стати найкращою версією себе. Ми будуємо microlearning продукт на інсайтах і принципах видатних рольових моделей. Наші користувачі розвивають харизму на прикладі Мішель Обами та Стіва Джобса, прокачують когнітивні навички за фреймворками Джима Квіка та Барбари Оаклі, і набувають хороші звички за правилами Кобі Браянта та Мел Роббінс. Факти, а не гучні слова про RiseGuide: - Виросли в 5 разів за останній рік і продовжуємо активно масштабуватися; - 15 хвилин – середній час, який наші юзери проводять в додатку, та рейтять його на 4.6 в App Store і 4.4 на Trustpilot; - 90+ людей у команді – вихідці з провідних програм менеджменту світу та топових продуктових компаній; - Топ-2 за виручкою серед усіх бізнесів SKELAR, хоча нам всього 2 роки; - Два офіси (Варшава та Київ) + команда, що працює з усього світу. Наша ціль – переосмислити self-improvement і створити \"smart scrolling\" experience. Уяви, що всі найвидатніші фахівці, лідери та дослідники зібралися в одному місці, яке можна покласти в кишеню. Щоб досягти цю ціль, ми шукаємо Junior Customer Support Agent, яка/який розвиватиме зону Customer Support і допомагатиме перетворювати всі наші амбітні плани у реальні досягнення. Твої майбутні виклики: - Бути голосом і обличчям RiseGuide для користувачів: відповідати на запити через email та чати, в майбутньому — через телефонні дзвінки; працювати у змінному графіку (включно з нічними змінами) та виконувати KPI; - Покращувати процеси підтримки: від дрібних змін у макросах до тестування та запуску нових інструментів і флоу; - Занурюватися у продукт глибше, ніж будь-хто інший: швидко опановувати всі флоу підтримки, знаходити слабкі місця та допомагати робити сервіс ще зручнішим і ефективнішим. Для цього знадобляться такі навички та досвід: - 3+ місяців досвіду у Customer Support (також розглянемо кандидатів із суміжних доменів); - Вільна англійська (B2+) — комфортне письмове й усне спілкування з користувачами по всьому світу; - Увага до деталей при зборі інформації для ескалації складних запитів до відповідних команд (технічної підтримки, продуктового та лігал відділів); - Емпатія та клієнтоорієнтованість — навіть у складних ситуаціях ти залишаєш користувача з позитивним досвідом; - Швидка адаптивність — нові флоу, інструменти чи процеси ти сприймаєш як виклик, а не як перешкоду. Буде плюсом: - Знання Zendesk; - Розуміння ключових метрик підтримки: First Response Time, Resolution Time, CSAT — вміння впливати на них через свою роботу. У RiseGuide ми віримо, що кожна зірка має власну траєкторію. Саме тому ми створили середовище, де ця траєкторія йде тільки вгору, як для наших користувачів, так і для команди. Бути \"райзгайдівцем\" означає: - Get used to winning. Для нас перемога – це не випадковість, а звичка, яку ми тренуємо щодня; - Celebrate getting your ideas roasted. Ми любимо коли наші ідеї, як стейк – добре просмажені!; - Be brave and be bold. Життя винагороджує практику, а не теорії. Кожна дія – це замах на 2x, а не гонитва за 5% покращенням; - Work hard. Play hard. Інтенсивність у роботі має дзеркалити інтенсивність у житті – ми робимо все на 100% і робимо це разом; - You truly rise only when you help others rise. Коли ти підтягуєш інших за собою, перемога стає більшою за тебе. Зростання експоненційне тільки тоді, коли воно спільне. Якщо тобі це резонує – запрошуємо тебе стати ще однією зіркою в нашій all-stars team! Більше про RiseGuide шукай тут: - RiseGuide Team https://riseguide.team - RiseGuide App https://riseguide.com/ - Instagram https://www.instagram.com/riseguide.team - LinkedIn https://www.linkedin.com/company/riseguide-team", "summaryDescription" : "Junior Customer Support Agent (night shifts) at RiseGuide. Skills: Customer Support, Product knowledge. Respond to customer inquiries. Improve support processes", "createdAt" : "2026-06-13T23:01:52.522", "lastUpdated" : "2026-06-15T08:02:21.217", "ingestTimestamp" : "2026-06-13T23:01:52.522", "mongoId" : "6a2c76e074d8ee00a093b2a7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 38000, "salaryAnnualMax" : 52000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Email support", "Chat support", "Phone support", "Adaptability", "Customer Support", "Product knowledge", "Customer retention", "Customer satisfaction", "Value realization", "Self-improvement" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cf9a674d8ee00a0a9b527", "title" : "Support Specialist, German speaking", "company" : "Lightspeed", "industry" : "Customers", "location" : "Belfast", "locations" : [ "Belfast" ], "timestamp" : "2026-06-15T10:16:53.685", "fingerprint" : "02edf727a10b04d6b4e2db364c0c4dca860a1ccb400fef170f950ea3dad84937", "source" : "ashby", "applyUrl" : "https://jobs.ashbyhq.com/lightspeedhq/7158c6a4-2256-4cbf-acfc-60a2448309bf/application", "externalId" : "7158c6a4-2256-4cbf-acfc-60a2448309bf", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Belfast", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Belfast, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "experienceLevel" : "Junior", "professionalSkills" : [ "Hospitality industry" ], "majorSkills" : "customer service, troubleshooting, German, English", "majorSkillsList" : [ "customer service, troubleshooting, German, English" ], "coreResponsibilities" : "Investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member. Advocate and promote improvements to our products and services.", "teamCollaboration" : "Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM. Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager).", "toolProficiency" : [ "customer support platforms" ], "communicationSkills" : "verbal and written communication; phone; chat; email", "documentationSkills" : "document; track; resolve interactions", "continuousLearning" : "Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family.", "innovationCreativity" : "Advocate and promote improvements to our products and services.", "problemSolvingSkills" : "troubleshooting techniques; identify the source of customer issues; provide a prompt and appropriate solution", "specialRequirements" : "Must be fluent in German and English. Ability to work flexible shifts including weekends.", "qualificationsBasic" : "Previous customer service experience and/or technical support attention to detail with an emphasis on providing an exceptional customer experience. Excellent verbal and written communication skills in German & English. Basic experience using common online, mobile and desktop iOS, Android, OSX, Windows.", "qualificationsPreferred" : "Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms. Experience or knowledge of the Hospitality industry. Experience supporting a SaaS product. Experience supporting an iOS application. Computer networking experience or interest. Working knowledge of Mac OS and basic knowledge of HTML/CSS. Dutch or French written and verbal communication.", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Hi there! Thanks for stopping by \uD83D\uDC4B Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. WHAT YOU’LL BE DOING: - Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM - Flexibility on working days and shifts (weekends included) - Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. - Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution - Work within our customer support platforms to document, track and resolve interactions - Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member - Advocate and promote improvements to our products and services - Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you’ll be bringing to the team: - Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience - Excellent verbal and written communication skills in German & English - Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: - Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms - Experience or knowledge of the Hospitality industry - Experience supporting a SaaS product - Experience supporting an iOS application - Computer networking experience or interest Even better if you have, but not necessary - Passion in technology; - Working knowledge of Mac OS and basic knowledge of HTML/CSS; - Hospitality experience; - Dutch or French written and verbal communication skills; We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Please make sure to apply with a CV in English. What’s in it for you: - Unlimited Annual Leave with our PTO scheme - £400 annually towards Health and Wellbeing - Dental cover - Private healthcare - Optical cover - Opportunity to join a growing team, in a fast-paced, high-growth company - Work with a team of incredibly talented and forward-thinking people! - Work for a team that values hard work, and knows how to celebrate the wins - Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. ", "summaryDescription" : "Support Specialist, German speaking at Lightspeed. Skills: customer service, troubleshooting, German, English. Investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member. Advocate and promote improvements to our products and services.", "createdAt" : "2026-06-14T20:23:52.494", "lastUpdated" : "2026-06-15T10:16:53.685", "ingestTimestamp" : "2026-06-14T20:23:52.494", "mongoId" : "6a2cf9a674d8ee00a0a9b527", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "customer service, troubleshooting, German, English", "Hospitality industry", "customer support platforms" ], "skillCount" : 3, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "customer support agent simplified chinese speaking bench team jobs", "metadata" : { "title" : "customer support agent simplified chinese speaking bench team" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 45413, "totalPages" : 909, "hasNext" : true, "hasPrevious" : false } }

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