Blueprint Technologies
Technology
RussianCustomerSupportAgent-(BenchTeam)
Neural analysis suggests this role is
optimal for Junior candidates.
“Russian Customer Support Agent - (Bench Team) at Blueprint Technologies. Skills: Russian fluency, customer support, troubleshooting, communication skills, Microsoft Office Suite. Deliver world-class customer service by following established departmental policies, processes, and standards. Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. Follow established ”
What You'll Achieve.
Superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users.
Industry & Context.
research; investigation; flawless resolution; troubleshooting; critical thinking; make sound judgement calls
Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Minimum typing speed of 45 wpm.
What They're Looking For.
Must Have
One year or more customer service experience or equivalent required. Associates degree or equivalent or relevant experience. Bachelor’s degree preferred. Comfortable using computers and can perform initial level troubleshooting of computer and network issues.
Nice to Have
Knowledge of Accounts tickets. Ability to troubleshoot Accounts ticket issues independently and as a collective.
What You'll Do.
Deliver world-class customer service by following established departmental policies, processes, and standards.
Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.
Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems.
How You'll Work.
Team & Collaboration
Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day.
Communication Scope
excellent verbal communication; excellent written communication; written fluency in Russian; written fluency in English; effective communication skills
Full Job Description
Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (Russian fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigati
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