Alphabe Insight Inc

Marketing

CustomerServiceAgent

$38–52k ~AI est. Cincinnati, Ohio, United States FULL TIME
The Brief

“Customer Service Agent at Alphabe Insight Inc. Respond to customer inquiries. Assist customers understand products”

What You'll Achieve.

First-contact resolution

Industry & Context.

Marketing
Problems you'll solve

Problem-solving abilities

What They're Looking For.

Must Have

Customer service experience, CRM software proficiency, Standard office applications proficiency

Nice to Have

Previous customer service experience

What You'll Do.

Respond to customer inquiries

Assist customers understand products

Provide accurate information

Provide guidance to customers

Resolve customer complaints

Document customer interactions

Document customer transactions

Collaborate with internal teams

Escalate complex issues

How You'll Work.

Team & Collaboration

Internal teams

Communication Scope

Verbal communication; Written communication

Free ATS check

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