Amazon Kuiper Services Europe SARL, Irish Branch
Technology
Customersupport(Germanspeaking)
“Customer support (German speaking) at Amazon Kuiper Services Europe SARL, Irish Branch. Skills: Customer support, Technical support, Problem-solving. Receive and manage customer escalations. Deliver timely and effective resolutions”
Industry & Context.
Problem-solvers; Troubleshoot intricate technical issues
Work all shift patterns, Export control screenings, Obtain export licenses
What They're Looking For.
Must Have
High school diploma or equivalent, German and English language skills (C1+), Experience resolving technical issues, Understanding of internet technologies, Complete technical assessment, Excellent communication skills, Convey insights from complex analyses, Clearly document technical issues, Availability to work flexible schedule/shift, Proficiency with Windows, Proficiency with Microsoft Office applications
Nice to Have
Experience in ISP technical support, Experience in Satellite technical support, Document technical customer issues in notes, Technical curiosity, Enthusiasm for learning new technologies, Helping customers succeed, Proven success in fast-paced support environment
What You'll Do.
Receive and manage customer escalations
Deliver timely and effective resolutions
Offer detailed technical support
Communicate professionally
Collaborate with other customer support teams
Resolve complex issues
Document steps and resolutions
Identify trends in customer issues
Propose improvements to support processes
Help create knowledge base articles
Help create team documentation
Stay current on new Amazon Leo products
Stay current on new Amazon Leo features
Engage with customers
Troubleshoot intricate technical issues
Collaborate with leadership
Collaborate with cross-functional teams
How You'll Work.
Team & Collaboration
Customer support teams; Leadership; Cross-functional teams
Communication Scope
Professional communication; Clear communication; Convey insights
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