{ "count" : 60695, "data" : [ { "id" : "6a2c7f6774d8ee00a09554f8", "title" : "Product Manager, Monitoring and Reliability Product", "company" : "Recruitis", "industry" : "Technology", "salary" : { "min" : 1800000.0, "max" : 3000000.0, "currency" : "THB", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Senior Product Manager in the Technology industry in Bangkok, Thailand, adjusted for manager experience and full-time employment." }, "location" : "Bangkok, Bangkok Metropolis, Thailand", "locations" : [ "Bangkok", "Bangkok Metropolis", "Thailand" ], "timestamp" : "2026-06-15T08:37:18.674", "fingerprint" : "e510b450475bf40464b1991f8d4af65c9fe7f62de11311ceeb35b07e8d0d5e3e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/recruitis/jobs/8514592002", "externalId" : "8514592002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangkok", "state" : "Bangkok Metropolis", "country" : "Thailand", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "13.7365376,100.5735098" } ], "locationText" : "Bangkok, Bangkok Metropolis, Thailand", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceLevel" : "Manager", "technicalSkills" : "Monitoring, Tracing, Alerting, Incident management, System visibility, Logs, Metrics, Dashboards, Alerts, Incident workflows", "professionalSkills" : [ "Product strategy", "Roadmap development", "User stories", "Cross-functional collaboration" ], "hardSkillsList" : [ "Software engineering", "SRE", "Infrastructure engineering", "Platform engineering", "Operations" ], "hardSkills" : [ { "name" : "Software engineering", "level" : "intermediate" }, { "name" : "SRE", "level" : "intermediate" }, { "name" : "Infrastructure engineering", "level" : "intermediate" }, { "name" : "Platform engineering", "level" : "intermediate" }, { "name" : "Operations", "level" : "intermediate" } ], "majorSkills" : "Product Management, Monitoring, Reliability, Incident Management", "majorSkillsList" : [ "Product Management", "Monitoring", "Reliability", "Incident Management" ], "coreResponsibilities" : "Own roadmap for monitoring, Drive roadmap for tracing, Drive roadmap for alerting, Drive roadmap for incident management, Partner with engineering teams, Partner with operational teams, Identify pain points, Prioritize improvements, Define internal platform capabilities, Evolve internal platform capabilities, Work closely with technical teams, Balance reliability, Balance scalability, Balance speed, Balance usability, Define success metrics, Measure platform impact, Measure adoption, Measure uptime, Measure incident response, Measure operational efficiency, Translate technical requirements, Create product plans, Create priorities, Create execution roadmaps, Support change management, Help teams adopt capabilities", "teamCollaboration" : "Engineering teams; Operational teams; Technical teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Distributed systems; Operational excellence; System health; Service monitoring; Large-scale systems; System reliability concepts", "domainList" : [ "distributed-systems", "operational-excellence", "system-health", "service-monitoring", "large-scale-systems", "system-reliability-concepts" ], "domainSpecificKnowledge" : [ "Distributed systems", "Operational excellence", "System health", "Service monitoring", "Large-scale systems", "System reliability concepts" ], "communicationSkills" : "Technical requirements", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Reduce downtime", "qualificationsBasic" : "5+ years of experience, Prior hands-on experience, Understanding of monitoring concepts, Comfortable working closely with technical teams, Communication skills, Analytical skills, Problem-solving skills, Comfortable operating in complex environments", "rawDescription" : "About our client Our client is a global technology organisation with complex distributed systems and a strong focus on operational excellence. The company is investing in internal capabilities that help engineering teams better understand system health, improve reliability, and respond to production issues more effectively. About the Role We are looking for a Tech Product Manager to lead internal tools initiatives related to monitoring, tracing, incident management, and system visibility. You will work closely with engineering and operational teams to define and improve the tools, workflows, and platforms used to monitor services, detect issues, and reduce downtime. This role is ideal for someone who enjoys working on improving tech operations and has experience helping technical teams operate and support large-scale systems. Responsibilities Own and drive the roadmap for monitoring, tracing, alerting, and incident management capabilities. Partner with engineering and operational teams to identify pain points and prioritize high-impact improvements. Define and evolve internal platform capabilities related to logs, metrics, traces, dashboards, alerts, and incident workflows. Work closely with technical teams to balance reliability, scalability, speed, and usability. Define success metrics and measure platform impact, adoption, uptime, incident response, and operational efficiency. Translate technical requirements into product plans, priorities, and execution roadmaps. Support change management and help teams adopt new platform capabilities successfully. Qualifications 5+ years of experience in Product Management or a similarly technical role. Prior hands-on experience in software engineering/SRE, infrastructure, platform engineering, operations, or related technical environments. Strong understanding of monitoring, observability, logging, tracing, alerting, incident management, and system reliability concepts. Comfortable working closely with technical teams on roadmap, architecture, and delivery. Strong communication, analytical, and problem-solving skills. Comfortable operating in complex, fast-moving, and highly technical environments.", "summaryDescription" : "Product Manager, Monitoring and Reliability Product at Recruitis. Skills: Product Management, Monitoring, Reliability, Incident Management. Own roadmap for monitoring. Drive roadmap for tracing", "postedDate" : "2026-06-14T08:42:13.678", "createdAt" : "2026-06-14T08:42:13.678", "lastUpdated" : "2026-06-15T08:37:18.674", "ingestTimestamp" : "2026-06-14T08:42:13.678", "mongoId" : "6a2c7f6774d8ee00a09554f8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Software engineering", "SRE", "Infrastructure engineering", "Platform engineering", "Operations", "Product Management", "Monitoring", "Reliability", "Incident Management", "Product strategy", "Roadmap development", "User stories", "Cross-functional collaboration", "Roadmap planning", "Distributed systems", "Operational excellence", "System health", "Service monitoring", "Large-scale systems", "System reliability concepts" ], "skillCount" : 20, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 925.3417, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305119f292fd229cef9d45", "title" : "Monitoring Product Marketing Manager", "industry" : "Marketing", "salary" : { "min" : 105600.0, "max" : 145200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T11:54:35.906", "fingerprint" : "e2ac9e28b1feb7af28ad1539a61f122b65844a442e3a5fb57db65566037e9261", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/71f3259b-7566-4a41-9d91-cb44a53f52e6/apply", "externalId" : "71f3259b-7566-4a41-9d91-cb44a53f52e6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceLevel" : "Manager", "professionalSkills" : [ "Product marketing", "Product management", "Market analysis", "Go-to-market strategy", "Product messaging", "Brand awareness", "Market leadership", "Ecosystem development" ], "hardSkillsList" : [ "Geospatial technologies", "Geospatial applications", "Monitoring systems", "Surveying technologies" ], "hardSkills" : [ { "name" : "Geospatial technologies", "level" : "intermediate" }, { "name" : "Geospatial applications", "level" : "intermediate" }, { "name" : "Monitoring systems", "level" : "intermediate" }, { "name" : "Surveying technologies", "level" : "intermediate" } ], "majorSkills" : "Product marketing, Go-to-market strategy, Market analysis", "majorSkillsList" : [ "Product marketing", "Go-to-market strategy", "Market analysis" ], "coreResponsibilities" : "Define global product marketing strategy, Lead go-to-market strategy, Drive product lifecycle, Act as subject matter expert, Align engineering, product, sales teams, Conduct global field research, Conduct market analysis, Build compelling product messaging, Build compelling product positioning, Represent monitoring portfolio, Promote monitoring portfolio, Collaborate cross-functionally, Support strategic partnerships, Support ecosystem development", "teamCollaboration" : "Cross-functional teams; Engineering teams; Product teams; Sales teams; Global teams", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Construction industry; Infrastructure industry; Mining industry; Geospatial technologies; Monitoring systems; Surveying technologies", "domainList" : [ "construction-industry", "infrastructure-industry", "mining-industry", "geospatial-technologies", "monitoring-systems", "surveying-technologies" ], "domainSpecificKnowledge" : [ "Construction industry", "Infrastructure industry", "Mining industry", "Geospatial technologies", "Monitoring systems", "Surveying technologies" ], "communicationSkills" : "Simplify complex technical concepts", "continuousLearning" : "Continuous learning", "innovationCreativity" : "Innovation", "specialRequirements" : "Willingness to travel internationally 20-30%", "outcomesObjectives" : "Strengthen brand awareness; Expand product reach; Expand product adoption; Market leadership", "qualificationsBasic" : "Bachelor’s degree in STEM, 3+ years of experience in product marketing, Understanding of monitoring systems, Proven ability to influence cross-functional teams, Excellent communication skills, Organizational and project management skills, Demonstrated ownership mindset", "qualificationsPreferred" : "Experience with Jira, Experience with Miro, Experience with DOMO, Experience with Google Workspace", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Define and lead global product marketing and go-to-market strategy for monitoring solutions across construction, infrastructure, and mining sectors. Drive the full product lifecycle, from market requirements and positioning through launch execution and post-launch optimization. Act as a subject matter expert, aligning engineering, product, and sales teams around customer needs and strategic market opportunities. Conduct global field research and market analysis to identify gaps, emerging trends, and new business opportunities. Build and execute compelling product messaging and positioning that translates complex geospatial technologies into clear customer value. Represent and promote the monitoring portfolio at global industry events, conferences, and trade shows to strengthen brand awareness and market leadership. Collaborate cross-functionally to ensure alignment between product development priorities and market demand. Support strategic partnerships and ecosystem development to expand product reach and adoption. Requirements: Bachelor’s degree in a STEM field such as Geomatics, Civil Engineering, Geotechnical Engineering, Surveying, or a related discipline. 3+ years of experience in product marketing, product management, or a related technical commercial role within geospatial, construction, mining, or infrastructure industries. Strong understanding of monitoring systems, surveying technologies, or related geospatial applications. Proven ability to influence cross-functional teams and drive product strategy without formal authority. Excellent communication skills with the ability to simplify complex technical concepts for both technical and non-technical audiences. Strong organizational and project management skills with the ability to thrive in fast-paced, global environments. Demonstrated ownership mindset with accountability for product success and go-to-market execution. Experience with tools such as Jira, Miro, DOMO, or Google Workspace is a plus. Willingness to travel internationally approximately 20–30% of the time. Benefits: Competitive salary range approximately $105,600 to $145,200 annually, with eligibility for performance-based bonuses. Comprehensive health coverage including medical, dental, and vision insurance. Retirement savings plans and Employee Stock Purchase Plan. Paid time off, parental leave, and flexible work arrangements depending on location. Opportunity to work on cutting-edge geospatial and monitoring technologies with real-world global impact. International exposure through collaboration with global teams and industry events. Professional growth in a highly innovative, engineering-driven environment. Inclusive and collaborative culture focused on ownership, innovation, and continuous learning. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Monitoring Product Marketing Manager. Skills: Product marketing, Go-to-market strategy, Market analysis. Define global product marketing strategy. Lead go-to-market strategy", "postedDate" : "2026-06-15T08:21:46.896", "createdAt" : "2026-06-15T08:21:46.896", "lastUpdated" : "2026-06-16T11:54:35.906", "ingestTimestamp" : "2026-06-16T03:23:09.933", "mongoId" : "6a305119f292fd229cef9d45", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105600, "salaryAnnualMax" : 145200, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Geospatial technologies", "Geospatial applications", "Monitoring systems", "Surveying technologies", "Product marketing", "Go-to-market strategy", "Market analysis", "Product management", "Product messaging", "Brand awareness", "Market leadership", "Ecosystem development", "Project management", "Construction industry", "Infrastructure industry", "Mining industry" ], "skillCount" : 16, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 821.6368, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305119f292fd229cef9d44", "title" : "Monitoring Product Marketing Manager", "industry" : "Marketing", "salary" : { "min" : 105600.0, "max" : 145200.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-06-16T11:04:02.703", "fingerprint" : "433f13b9dea8c235c194cb8c1cbc79a0f12f84a1589ee57da9b9afe89f5b0c2b", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/66d7dd5a-2f6c-4949-961e-8004ff6b4433/apply", "externalId" : "66d7dd5a-2f6c-4949-961e-8004ff6b4433", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Canada", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceLevel" : "Manager", "professionalSkills" : [ "Product strategy", "Market analysis", "Go-to-market strategy", "Product lifecycle management" ], "hardSkillsList" : [ "Geospatial technologies", "Product messaging", "Customer value proposition" ], "hardSkills" : [ { "name" : "Geospatial technologies", "level" : "intermediate" }, { "name" : "Product messaging", "level" : "intermediate" }, { "name" : "Customer value proposition", "level" : "intermediate" } ], "majorSkills" : "Product marketing, Go-to-market strategy, Market analysis", "majorSkillsList" : [ "Product marketing", "Go-to-market strategy", "Market analysis" ], "coreResponsibilities" : "Define global product marketing strategy, Lead go-to-market strategy, Drive product lifecycle, Act as subject matter expert, Align engineering, product, and sales, Conduct global field research, Conduct market analysis, Build compelling product messaging, Build product positioning, Represent monitoring portfolio, Promote monitoring portfolio, Collaborate cross-functionally, Ensure alignment between priorities and demand, Support strategic partnerships, Support ecosystem development", "teamCollaboration" : "Align engineering, product, sales; Cross-functional collaboration", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Construction industry; Infrastructure industry; Mining sectors; Monitoring systems; Surveying technologies; Geospatial applications", "domainList" : [ "construction-industry", "infrastructure-industry", "mining-sectors", "monitoring-systems", "surveying-technologies", "geospatial-applications" ], "domainSpecificKnowledge" : [ "Construction industry", "Infrastructure industry", "Mining sectors", "Monitoring systems", "Surveying technologies", "Geospatial applications" ], "communicationSkills" : "Simplify complex technical concepts", "specialRequirements" : "Willingness to travel internationally", "qualificationsBasic" : "Bachelor’s degree in STEM, 3+ years product marketing experience, Understanding of monitoring systems, Proven ability to influence cross-functional teams, Organizational and project management skills, Demonstrated ownership mindset", "qualificationsPreferred" : "Experience with Jira, Experience with Miro, Experience with DOMO, Experience with Google Workspace", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Define and lead global product marketing and go-to-market strategy for monitoring solutions across construction, infrastructure, and mining sectors. Drive the full product lifecycle, from market requirements and positioning through launch execution and post-launch optimization. Act as a subject matter expert, aligning engineering, product, and sales teams around customer needs and strategic market opportunities. Conduct global field research and market analysis to identify gaps, emerging trends, and new business opportunities. Build and execute compelling product messaging and positioning that translates complex geospatial technologies into clear customer value. Represent and promote the monitoring portfolio at global industry events, conferences, and trade shows to strengthen brand awareness and market leadership. Collaborate cross-functionally to ensure alignment between product development priorities and market demand. Support strategic partnerships and ecosystem development to expand product reach and adoption. Requirements: Bachelor’s degree in a STEM field such as Geomatics, Civil Engineering, Geotechnical Engineering, Surveying, or a related discipline. 3+ years of experience in product marketing, product management, or a related technical commercial role within geospatial, construction, mining, or infrastructure industries. Strong understanding of monitoring systems, surveying technologies, or related geospatial applications. Proven ability to influence cross-functional teams and drive product strategy without formal authority. Excellent communication skills with the ability to simplify complex technical concepts for both technical and non-technical audiences. Strong organizational and project management skills with the ability to thrive in fast-paced, global environments. Demonstrated ownership mindset with accountability for product success and go-to-market execution. Experience with tools such as Jira, Miro, DOMO, or Google Workspace is a plus. Willingness to travel internationally approximately 20–30% of the time. Benefits: Competitive salary range approximately $105,600 to $145,200 annually, with eligibility for performance-based bonuses. Comprehensive health coverage including medical, dental, and vision insurance. Retirement savings plans and Employee Stock Purchase Plan. Paid time off, parental leave, and flexible work arrangements depending on location. Opportunity to work on cutting-edge geospatial and monitoring technologies with real-world global impact. International exposure through collaboration with global teams and industry events. Professional growth in a highly innovative, engineering-driven environment. Inclusive and collaborative culture focused on ownership, innovation, and continuous learning. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Monitoring Product Marketing Manager. Skills: Product marketing, Go-to-market strategy, Market analysis. Define global product marketing strategy. Lead go-to-market strategy", "postedDate" : "2026-06-15T08:21:14.630", "createdAt" : "2026-06-15T08:21:14.630", "lastUpdated" : "2026-06-16T11:04:02.703", "ingestTimestamp" : "2026-06-16T03:24:35.656", "mongoId" : "6a305119f292fd229cef9d44", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Geospatial technologies", "Product messaging", "Customer value proposition", "Product marketing", "Go-to-market strategy", "Market analysis", "Product strategy", "Product lifecycle management", "Project management", "Construction industry", "Infrastructure industry", "Mining sectors", "Monitoring systems", "Surveying technologies", "Geospatial applications" ], "skillCount" : 15, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 821.62427, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c6a8074d8ee00a090c426", "title" : "Senior Product Manager - Experiences", "company" : "Clever Real Estate", "industry" : "Real Estate", "salary" : { "min" : 200000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-15T23:01:44.574", "fingerprint" : "d84611e27df17398260300af9c18c7c79f3c59ffbe0b084c3395845344937e65", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://clever-real-estate.breezy.hr/p/9822242f92ca-senior-product-manager-experiences", "externalId" : "9822242f92ca", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Develop product strategy, Define product roadmap, Write user stories, Collaborate with cross-functional teams", "teamCollaboration" : "Cross-functional teams", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "\uD83C\uDF0D Location: Remote [United States] \uD83D\uDCB0Salary: $200-300k including bonus & equity About CleverClever is a venture-backed real estate technology company on a mission to revolutionize the way people buy, sell, and manage real estate. We are at the forefront of innovation, combining cutting-edge t", "summaryDescription" : "Senior Product Manager - Experiences at Clever Real Estate. Develop product strategy. Define product roadmap", "createdAt" : "2026-06-14T21:54:11.595", "lastUpdated" : "2026-06-15T23:01:44.574", "ingestTimestamp" : "2026-06-14T21:54:11.595", "mongoId" : "6a2c6a8074d8ee00a090c426", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "_score" : 792.59686, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c91aa74d8ee00a0983afe", "title" : "Product Manager, GTM Experiences", "company" : "Anthropic", "industry" : "Technology", "salary" : { "min" : 305000.0, "max" : 385000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "San Francisco, California, United States", "locations" : [ "San Francisco", "California", "United States" ], "timestamp" : "2026-06-15T09:51:59.266", "fingerprint" : "3f3f55230b7acc8d22d7e8fd7f580f2b85ac3a7d3608ca6fe14d35e4f80a3a8f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/anthropic/jobs/5254623008", "externalId" : "5254623008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "CPQ, Salesforce", "professionalSkills" : [ "Product strategy", "Roadmap development", "Stakeholder management", "Prioritization", "Deal automation" ], "hardSkillsList" : [ "Quoting configuration", "Approval workflows" ], "hardSkills" : [ { "name" : "Quoting configuration", "level" : "intermediate" }, { "name" : "Approval workflows", "level" : "intermediate" } ], "majorSkills" : "Product management, GTM strategy, Commercial systems", "majorSkillsList" : [ "Product management", "GTM strategy", "Commercial systems" ], "coreResponsibilities" : "Understand workflows, Design underpinning systems, Drive product strategy, Synthesize stakeholder needs, Communicate prioritization", "teamCollaboration" : "Partner with Engineering; Partner with GTM; Partner with Deal Desk; Partner with Finance; Partner with Legal; Partner with Operations; Senior leadership communication", "projectManagementSkills" : [ "Roadmap" ], "domainKnowledge" : "Enterprise deals; Quote-to-cash; Billing; Provisioning", "domainList" : [ "enterprise-deals", "quote-to-cash", "billing", "provisioning" ], "domainSpecificKnowledge" : [ "Enterprise deals", "Quote-to-cash", "Billing", "Provisioning" ], "communicationSkills" : "Communicate prioritization", "qualificationsBasic" : "Bachelor's degree, Relevant coursework or experience, Experience with CPQ systems, Experience with quoting systems, Experience with approval workflows", "qualificationsPreferred" : "Salesforce/CPQ knowledge, Quote-to-cash knowledge", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Product Manager in the Internal Products and Technologies organization, you'll partner with Engineering, GTM, Deal Desk, Finance, Legal, and Operations to build and scale the commercial systems behind Anthropic's revenue motion: We own GTM commercial infrastructure - CPQ, quoting and pricing configuration, approval workflows, and deal automation. Your work touches every deal that flows through Anthropic: enterprise quotes, approvals, order forms, and cloud marketplace transactions. You'll drive strategy and execution for how sales teams quote, approve, and close deals at scale, balancing seller experience and rigorous governance. Responsibilities Deeply understand sellers, Deal Desk, Legal, and Order Management workflows and where tooling can make them faster and more reliable. Partner with engineering to design the systems underpinning quoting, approvals, and deal execution. Drive product strategy and roadmap across CPQ, approvals, and deal automation. Synthesize competing stakeholder needs across GTM, Finance, and Legal and communicate prioritization clearly to senior leadership. Strong candidates may have Built or scaled CPQ, quoting, or approval-workflow systems supporting complex enterprise deals. Salesforce/CPQ and quote-to-cash knowledge, including how quoting connects to billing and provisioning. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings (\"OTE\") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $305,000—$385,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.", "summaryDescription" : "Product Manager, GTM Experiences at Anthropic. Skills: Product management, GTM strategy, Commercial systems. Understand workflows. Design underpinning systems", "postedDate" : "2026-06-14T05:52:26.618", "createdAt" : "2026-06-14T05:52:26.618", "lastUpdated" : "2026-06-15T09:51:59.266", "ingestTimestamp" : "2026-06-14T05:52:26.618", "mongoId" : "6a2c91aa74d8ee00a0983afe", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 305000, "salaryAnnualMax" : 385000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Quoting configuration", "Approval workflows", "Product management", "GTM strategy", "Commercial systems", "Product strategy", "Roadmap development", "Stakeholder management", "Prioritization", "Deal automation", "Roadmap", "Enterprise deals", "Quote-to-cash", "Billing", "Provisioning" ], "skillCount" : 15, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 766.2892, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30511af292fd229cefa495", "title" : "Senior Product Manager, SaaS Agentic Experiences", "industry" : "Product", "salary" : { "min" : 140000.0, "max" : 170000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-06-16T11:22:17.566", "fingerprint" : "5b29e899e1374b567f0eec6da87f7474156db84336f3bf5ed6ca56ad4b5f5c9b", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/d8169e77-f2aa-4e2d-b29e-d2aff417530f/apply", "externalId" : "d8169e77-f2aa-4e2d-b29e-d2aff417530f", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Canada", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Product strategy", "Roadmap development", "Customer discovery", "Data-driven frameworks", "Product delivery", "User needs", "Business objectives", "Product performance", "User experience", "Scalable solutions" ], "hardSkillsList" : [ "Prioritization", "Problem-solving" ], "hardSkills" : [ { "name" : "Prioritization", "level" : "intermediate" }, { "name" : "Problem-solving", "level" : "intermediate" } ], "majorSkills" : "Product vision, Product roadmap, Product delivery, Customer discovery", "majorSkillsList" : [ "Product vision", "Product roadmap", "Product delivery", "Customer discovery" ], "coreResponsibilities" : "Define product vision, Drive product roadmap, Own end-to-end product delivery, Lead customer discovery efforts, Design human-in-the-loop experiences, Optimize AI-driven actions, Prioritize initiatives, Run experiments, Partner cross-functionally with engineering, Partner with design teams, Partner with platform teams", "teamCollaboration" : "Cross-functional teams; Engineering teams; Design teams; Platform teams; Go-to-market stakeholders", "projectManagementSkills" : [ "Product strategy", "Roadmap", "Product delivery", "Prioritization" ], "domainKnowledge" : "Field service management; Contractor workflows; AI-driven actions; B2B SaaS; SMB workflows; Trades industry; Construction industry; Field service industries", "domainList" : [ "field-service-management", "contractor-workflows", "ai-driven-actions", "b2b-saas", "smb-workflows", "trades-industry", "construction-industry", "field-service-industries" ], "domainSpecificKnowledge" : [ "Field service management", "Contractor workflows", "AI-driven actions", "B2B SaaS", "SMB workflows", "Trades industry", "Construction industry", "Field service industries" ], "toolProficiency" : [ "Jira", "ProductBoard", "Amplitude", "Optimizely", "Looker" ], "communicationSkills" : "Engage technical teams; Engage senior leadership", "innovationCreativity" : "AI-powered product experiences", "problemSolvingSkills" : "Analytical skills; Problem-solving skills; Prioritization capabilities", "specialRequirements" : "Occasional travel opportunities", "outcomesObjectives" : "Ensure alignment with user needs; Ensure alignment with business objectives; Deliver high-quality solutions; Deliver scalable solutions; Continuously improve product performance; Continuously improve user experience", "qualificationsBasic" : "5+ years of product management experience, Proven experience shipping product experiments, Solid grasp of SaaS product metrics, Ability to influence and align cross-functional teams, Analytical and problem-solving skills, Excellent communication skills", "qualificationsPreferred" : "B2B SaaS environments experience, Understanding of SMB workflows, Experience in trades, construction, or field service industries", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Define and drive the product vision and roadmap for agent-assisted field service management workflows, ensuring alignment with user needs and business objectives. Own end-to-end product delivery across key areas such as jobs, scheduling, customer communications, and payments, from discovery through launch and iteration. Lead customer discovery efforts including interviews, usability testing, and ongoing feedback loops to deeply understand contractor workflows and pain points. Design and optimize human-in-the-loop experiences for AI-driven actions, ensuring reliability, trust, and usability in real-world conditions. Prioritize initiatives based on customer impact and business outcomes, using data-driven frameworks to guide trade-offs and decisions. Run experiments to validate hypotheses, accelerate learning, and continuously improve product performance and user experience. Partner cross-functionally with engineering, design, and platform teams to deliver high-quality, scalable solutions. Requirements: 5+ years of product management experience, ideally in B2B SaaS environments. Strong understanding of SMB workflows, particularly in trades, construction, or field service industries (a strong advantage). Proven experience shipping product experiments and iterating based on data and user feedback. Solid grasp of SaaS product metrics, performance drivers, and growth levers. Ability to influence and align cross-functional teams including engineering, design, and go-to-market stakeholders. Strong analytical and problem-solving skills with excellent prioritization capabilities in complex environments. Experience with product and analytics tools such as Jira, ProductBoard, Amplitude, Optimizely, Looker, or similar platforms. Excellent communication skills with the ability to engage both technical teams and senior leadership effectively. Comfort working in fast-paced, ambiguous, and evolving product environments. Benefits: Competitive base compensation ranging from approximately $140,000 to $170,000 CAD annually (varies based on experience and location). Flexible work arrangements (remote, hybrid, or in-office depending on preference and location within Canada). Flexible time off policy supporting work-life balance. Annual wellness stipend and comprehensive wellness-focused benefits. Registered Retirement Savings Plan (RRSP) with 4% company match. Opportunity to work on cutting-edge AI-powered product experiences in a high-impact SaaS environment. Occasional travel opportunities for collaboration and team engagement. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Product Manager, SaaS Agentic Experiences. Skills: Product vision, Product roadmap, Product delivery, Customer discovery. Define product vision. Drive product roadmap", "postedDate" : "2026-06-15T08:07:30.453", "createdAt" : "2026-06-15T08:07:30.453", "lastUpdated" : "2026-06-16T11:22:17.566", "ingestTimestamp" : "2026-06-16T03:21:15.921", "mongoId" : "6a30511af292fd229cefa495", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Prioritization", "Problem-solving", "Product vision", "Product roadmap", "Product delivery", "Customer discovery", "Product strategy", "Roadmap development", "Data-driven frameworks", "User needs", "Business objectives", "Product performance", "User experience", "Scalable solutions", "Roadmap", "Field service management", "Contractor workflows", "AI-driven actions", "B2B SaaS", "SMB workflows", "Trades industry", "Construction industry", "Field service industries", "Jira", "ProductBoard", "Amplitude", "Optimizely", "Looker" ], "skillCount" : 28, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 745.69, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a25148f74d8ee00a00bbe6a", "title" : "Head of Gamified CXs, Lifecycle Experiences", "company" : "Amazon Seller Services Pvt Ltd", "industry" : "Project/Program/Product Management--Non-Tech, Product Management, amazon business", "salary" : { "min" : 6000000.0, "max" : 9000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for E-commerce in Bengaluru, India, adjusted for Director seniority and large company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T08:08:15.346", "fingerprint" : "3c9d70646e60010d1131cbb4d5b62ee9d640afe04371172262bee0592a9e6918", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10435298/apply", "externalId" : "01f479ad-ec29-4bac-bdad-32f61b7d142b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "ML-powered personalization", "professionalSkills" : [ "Product strategy", "Roadmap definition", "Game design frameworks", "Financial sustainability modeling", "Product vision", "P&L ownership", "Customer lifecycle strategy", "Engagement systems", "Behavioral science" ], "hardSkillsList" : [ "Milestone-based rewards", "Progression systems", "Challenge creation" ], "hardSkills" : [ { "name" : "Milestone-based rewards", "level" : "intermediate" }, { "name" : "Progression systems", "level" : "intermediate" }, { "name" : "Challenge creation", "level" : "intermediate" } ], "majorSkills" : "Gamified Experiences, Lifecycle strategy, Product management", "majorSkillsList" : [ "Gamified Experiences", "Lifecycle strategy", "Product management" ], "coreResponsibilities" : "Define product vision, Drive product vision, Own P&L, Ship milestone-based rewards, Ship missions, Ship progression systems, Build configuration platform, Maintain configuration platform, Partner on challenge selection algorithms, Partner on reward denomination optimization, Partner on customer journey orchestration, Drive operating cadence, Design challenge constructs, Launch challenge constructs, Audit challenge constructs, Establish always-on gamification programs, Build long-term customer habits, Build brand perception", "teamCollaboration" : "Cross-functional collaboration; Applied scientists; Software engineers; Marketing stakeholders; Category teams; BizOps", "projectManagementSkills" : [ "Roadmap strategy", "Product delivery" ], "domainKnowledge" : "Behavioral science; Game mechanics; Customer lifecycle strategy; Emerging locales; Purchase frequency; Selection width; Customer retention; Intelligence Models; Agentic platform; ML personalization; Financial modeling; India; Mexico; Brazil; Turkey; Saudi Arabia; UAE; Australia; Singapore; South Africa; Fast-growing marketplaces", "domainList" : [ "behavioral-science", "game-mechanics", "customer-lifecycle-strategy", "emerging-locales", "purchase-frequency", "selection-width", "customer-retention", "intelligence-models", "agentic-platform", "ml-personalization", "financial-modeling", "india", "mexico", "brazil", "turkey", "saudi-arabia", "uae", "australia", "singapore", "south-africa", "fast-growing-marketplaces" ], "domainSpecificKnowledge" : [ "Behavioral science", "Game mechanics", "Customer lifecycle strategy", "Emerging locales", "Purchase frequency", "Selection width", "Customer retention", "Intelligence Models", "Agentic platform", "ML personalization", "Financial modeling", "India", "Mexico", "Brazil", "Turkey", "Saudi Arabia", "UAE", "Australia", "Singapore", "South Africa", "Fast-growing marketplaces" ], "toolProficiency" : [ "Rewards Console" ], "outcomesObjectives" : "Measurably improve customer settlement metrics; Enable self-service challenge creation", "qualificationsBasic" : "6+ years product/program management, 6+ years product marketing, 6+ years business development, 6+ years technology experience, Bachelor's degree or equivalent, Experience owning/driving roadmap strategy, Experience with end to end product delivery, Experience with feature delivery, Experience with tradeoffs of a product, Experience as a product manager or owner, Experience owning technology products, Experience building and launching Games, Experience launching Gamified experiences at scale", "qualificationsPreferred" : "Experience influencing senior leadership, Experience working across functional teams, Experience with senior stakeholders", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As a Senior Product Manager / Head of Gamified Experiences on Amazon, you will own the product vision and execution roadmap for our Gamified Experiences charter. This charter sits at the intersection of behavioral science, game mechanics, and customer lifecycle strategy - and is responsible for designing and scaling engagement systems that transform occasional buyers into deeply settled customers across our emerging locales. You will lead the end-to-end product strategy for milestone-based rewards, missions, challenges, and progression systems that drive measurable increases in purchase frequency, selection width, and customer retention. Your systems will determine which gamified intervention to present, to whom, at what lifecycle stage, and with what reward construct - powered by our Intelligence Models and orchestrated through our agentic platform. This is a strategic and technical role that requires equal comfort with game design frameworks, ML-powered personalization, and financial sustainability modeling. You will work closely with applied scientists, software engineers, marketing stakeholders, and category teams to ship experiences that delight hundreds of millions of customers while driving settlement across India, Mexico, Brazil, Turkey, Saudi Arabia, UAE, Australia, Singapore, and South Africa. A day in the life Define and drive the 3-year product vision for Gamified Experiences across all emerging locales Own the P&L for gamification programs - including advertiser funding models Ship milestone-based rewards, missions, and progression systems that measurably improve customer settlement metrics Build and maintain the gamification configuration platform (Rewards Console) enabling self-service challenge creation by category and marketing teams Partner with Applied Science on challenge selection algorithms, reward denomination optimization, and customer journey orchestration Drive weekly operating cadence with marketing, category advertisers, and BizOps to design, launch, and audit challenge constructs Establish always-on gamification programs (vs. campaign-based) that build long-term customer habits and brand perception About the team The Lifecycle Experiences team is on a mission to deepen customer engagement across Amazon's fastest-growing marketplaces. We own the end-to-end customer lifecycle - from first purchase to habitual shopping - across India, Mexico, Brazil, Turkey, Saudi Arabia, UAE, Australia, Singapore, and South Africa. Our north star is moving customers from occasional buyers to loyal, high-frequency shoppers. We build and scale programs including Gamified Experiences, Rewards, Promotions Orchestration, and Personalization - reaching millions of customers across our fast growing marketplaces. We operate at the intersection of product, marketing, and data science, and we move fast. Basic Qualifications: - 6+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner - Experience owning technology products - Experience building and launching Games or Gamified experiences at scale Preferred Qualifications: - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Head of Gamified CXs, Lifecycle Experiences at Amazon Seller Services Pvt Ltd. Skills: Gamified Experiences, Lifecycle strategy, Product management. Define product vision. Drive product vision", "postedDate" : "2026-06-14T01:38:09.302", "createdAt" : "2026-06-14T01:38:09.302", "lastUpdated" : "2026-06-15T08:08:15.346", "ingestTimestamp" : "2026-06-14T01:38:09.302", "mongoId" : "6a25148f74d8ee00a00bbe6a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10435298/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Milestone-based rewards", "Progression systems", "Challenge creation", "Gamified Experiences", "Lifecycle strategy", "Product management", "Product strategy", "Roadmap definition", "Game design frameworks", "Financial sustainability modeling", "Product vision", "P&L ownership", "Customer lifecycle strategy", "Engagement systems", "Behavioral science", "Roadmap strategy", "Product delivery", "Game mechanics", "Emerging locales", "Purchase frequency", "Selection width", "Customer retention", "Intelligence Models", "Agentic platform", "ML personalization", "Financial modeling", "India", "Mexico", "Brazil", "Turkey", "Saudi Arabia", "UAE", "Australia", "Singapore", "South Africa", "Fast-growing marketplaces", "Rewards Console" ], "skillCount" : 37, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "_score" : 710.90686, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c692474d8ee00a0906345", "title" : "Product Manager: Customer Onboarding Experience", "company" : "Constructor", "industry" : "Product", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Product Manager in the SaaS industry, adjusted for a remote EMEA role and manager experience." }, "location" : "Remote - EMEA", "locations" : [ "Remote - EMEA" ], "timestamp" : "2026-06-15T07:31:43.278", "fingerprint" : "5e94cec634407d96be8ab1313ade731fcc3c96356df73416eb2a91f13dc902f2", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/constructor/e8fa6194-ef2e-47d3-ab45-a9112d87da24/application", "externalId" : "e8fa6194-ef2e-47d3-ab45-a9112d87da24", "industryFunction" : { }, "structuredLocations" : [ { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "SDKs, APIs, Web tracking, Data pipelines, Developer tooling, Event flows, Browser constraints, Web constraints, Attribution, Versioning, Rollout risk", "professionalSkills" : [ "Product strategy", "Roadmap definition", "Systems thinking", "Metrics definition", "Decision making", "Stakeholder updates" ], "hardSkillsList" : [ "Integration correctness", "Product maintainability", "Reliability" ], "hardSkills" : [ { "name" : "Integration correctness", "level" : "intermediate" }, { "name" : "Product maintainability", "level" : "intermediate" }, { "name" : "Reliability", "level" : "intermediate" } ], "majorSkills" : "Customer onboarding, Developer experience, Data integrations", "majorSkillsList" : [ "Customer onboarding", "Developer experience", "Data integrations" ], "coreResponsibilities" : "Define and drive roadmap, Reduce integration time, Reduce integration defects, Reduce integration escalations, Improve integration correctness, Reduce common failure modes, Add robust validation, Add robust diagnostics, Build validation tooling, Build debugging tooling, Empower customers self-serve, Empower SEs self-serve, Empower CS self-serve, Define support boundaries, Define capability boundaries, Reduce high-visibility escalations, Improve customer predictability, Partner with Engineering, Partner with Solutions, Partner with CS, Partner with Product teams, Sequence work, De-risk launches, Ensure capabilities ship integration-ready, Define CDX+CDI KPI stack, Report CDX+CDI KPI stack, Drive continuous improvement", "teamCollaboration" : "Cross-functional collaboration; Engineering alignment; Customer Success alignment; Solutions alignment; Product teams alignment", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Developer workflows; Ecommerce; Search; Discovery; Transformers; Generative LLMs; Personalization; AI; Extreme scale; B2B SaaS; Event flows; Tracking flows; Search to PDP conversion; Sponsored click tracking; Customer data integrations; Customer developer experience", "domainList" : [ "developer-workflows", "ecommerce", "search", "discovery", "transformers", "generative-llms", "personalization", "ai", "extreme-scale", "b2b-saas", "event-flows", "tracking-flows", "search-to-pdp-conversion", "sponsored-click-tracking", "customer-data-integrations", "customer-developer-experience" ], "domainSpecificKnowledge" : [ "Developer workflows", "Ecommerce", "Search", "Discovery", "Transformers", "Generative LLMs", "Personalization", "AI", "Extreme scale", "B2B SaaS", "Event flows", "Tracking flows", "Search to PDP conversion", "Sponsored click tracking", "Customer data integrations", "Customer developer experience" ], "communicationSkills" : "Written communication; Clear specs; Integration guides; Capability docs; Stakeholder updates", "documentationSkills" : "Integration guides; Capability docs", "continuousLearning" : "Training and development budget", "problemSolvingSkills" : "Reducing friction; Reducing complexity; Reducing time-to-value", "outcomesObjectives" : "Reduce integration time; Reduce integration defects; Reduce integration escalations; Improve integration correctness; Reduce high-visibility escalations; Improve customer predictability; Reduce time-to-first-value; Improve adoption rate; Reduce defect rate; Reduce escalation volume; Improve doc findability", "qualificationsBasic" : "3+ years product management experience, Technical fluency, Cross-functional collaboration track record, Comfort defining metrics, Written communication skills", "qualificationsPreferred" : "Experience shipping developer-facing products, Experience shipping integration-heavy products, Experience reducing time-to-value, Experience reducing integration complexity, Experience building product health dashboards", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT YOU You are a technically fluent, customer-obsessed PM who gets energized by removing friction from developer workflows. You have a strong instinct for what makes integrations feel fast and safe, and you know how to balance developer needs with long-term product maintainability. You bring systems thinking to SDK and tracking decisions, hold a high bar for integration correctness and reliability, and are energized by the challenge of reducing time-to-value for the teams and customers who depend on you. ABOUT US Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things. Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today. ABOUT THE POSITION As the PM for Customer Developer Experience + Customer Data Integrations, you will own the end-to-end integration journey for Constructor's customers and SIs — from first setup through long-term adoption. Your north star is time-to-value: making it fast, correct, and reliable for any team to integrate with Constructor and start getting results. You will span two tightly connected surfaces: - CDX — SDKs, UI libraries, integration patterns, docs, and the extensibility model that lets customers build on Constructor without accumulating hidden complexity. - CDI — tracking/instrumentation, data attributes, event validation tooling, and the reliability + correctness of the data flows that power Constructor's AI. Day-to-day, you will: - Define and drive a roadmap that measurably reduces integration time, defects, and escalations. - Improve integration correctness for key tracking flows (search → PDP → conversion, sponsored click tracking, etc.) by reducing common failure modes and adding robust validation and diagnostics. - Build and evolve validation and debugging tooling that empowers customers, Solutions Engineers, and Customer Success to self-serve faster. - Define clear support and capability boundaries to reduce high-visibility escalations and improve customer predictability. - Partner with Engineering, Solutions/CS, and other Product teams to sequence work, de-risk launches, and ensure new capabilities ship integration-ready. Define and report a CDX+CDI KPI stack (time-to-first-value, adoption, defect rate, escalation volume, doc findability) and drive continuous improvement. REQUIREMENTS - 3+ years of product management experience shipping developer-facing or integration-heavy products — such as SDKs, APIs, web tracking/instrumentation, data pipelines, or developer tooling. - Demonstrated ability to reduce time-to-value or integration complexity in a B2B SaaS environment — with concrete, measurable outcomes. - Technical fluency sufficient to reason credibly about event flows, browser/web constraints, attribution, versioning, breaking changes, and rollout risk — without needing to be an engineer. - Track record of strong cross-functional collaboration: aligning Engineering, Customer Success, Solutions, and other Product teams on priorities and support boundaries. - Comfort defining metrics and making decisions with imperfect data; experience building and reporting product health dashboards. - Strong written communication — clear specs, integration guides, capability docs, and stakeholder updates. BENEFITS \uD83C\uDFDD️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year \uD83D\uDCB0 A competitive compensation package including stock options \uD83C\uDF0E Fully remote team - choose where you live \uD83D\uDECB️ Work from home stipend! We want you to have the resources you need to set up your home office \uD83D\uDCBB Apple laptops provided for new employees \uD83E\uDDD1‍\uD83C\uDF93 Training and development budget for every employee, refreshed each year \uD83D\uDC6A Maternity & Paternity leave for qualified employees \uD83E\uDDE0 Work with smart people who will help you grow and make a meaningful impact \uD83C\uDFE5 Company sponsored US health coverage (100% paid for employee) DIVERSITY, EQUITY, AND INCLUSION AT CONSTRUCTOR At we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.", "summaryDescription" : "Product Manager: Customer Onboarding Experience at Constructor. Skills: Customer onboarding, Developer experience, Data integrations. Define and drive roadmap. 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Cross-pod critiques; Design jams; Quarterly dogfooding; Growth teams; Core teams; AI teams; Design systems teams", "projectManagementSkills" : [ "Design operations" ], "domainKnowledge" : "Coaching experiences; Member surfaces; Partner surfaces; Coach surfaces; Partner Hub; Performance Intelligence; Buyer experience; Individual coaching; Manage experience; Lead experience; Ready experience; Group coaching; Dare to Lead; Guided Journey; Team tooling; Coach experience; Professional platform; B2B; B2C; Two-sided interactions; AI-powered design tools; AI-assisted prototyping; Generative design; AI user research", "domainList" : [ "coaching-experiences", "member-surfaces", "partner-surfaces", "coach-surfaces", "partner-hub", "performance-intelligence", "buyer-experience", "individual-coaching", "manage-experience", "lead-experience", "ready-experience", "group-coaching", "dare-to-lead", "guided-journey", "team-tooling", "coach-experience", "professional-platform", "b2b", "b2c", "two-sided-interactions", "ai-powered-design-tools", "ai-assisted-prototyping", "generative-design", "ai-user-research" ], "domainSpecificKnowledge" : [ "Coaching experiences", "Member surfaces", "Partner surfaces", "Coach surfaces", "Partner Hub", "Performance Intelligence", "Buyer experience", "Individual coaching", "Manage experience", "Lead experience", "Ready experience", "Group coaching", "Dare to Lead", "Guided Journey", "Team tooling", "Coach experience", "Professional platform", "B2B", "B2C", "Two-sided interactions", "AI-powered design tools", "AI-assisted prototyping", "Generative design", "AI user research" ], "toolProficiency" : [ "Figma" ], "continuousLearning" : "Development plan; Learning and Development stipend", "innovationCreativity" : "Inventive culture; Experiment boldly; Experiment with AI tools", "problemSolvingSkills" : "Actionable feedback; Growth support; Systems thinking; Operate without perfect information", "qualificationsBasic" : "7+ years product design, People management experience, Manage designers multiple areas, Systems thinking, Figma proficiency, Modern design tools, Prototyping familiarity, Design systems familiarity", "qualificationsPreferred" : "Experience designing coaching platforms, Experience designing health platforms, Experience designing human development platforms, Enterprise B2B design patterns, Complex administrative workflows, Two-sided marketplace design, Platform design experience", "remoteFriendly" : false, "rawDescription" : "Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. The Opportunity You will manage and mentor a pod of four product designers covering BetterUp’s core coaching experiences across member, partner, and coach surfaces. This is a player-coach role—you run design operations for your pod while maintaining craft standards across your area. Your pod owns four interconnected surface areas: Partner experience (Partner Hub, Performance Intelligence, and Buyer), Individual coaching (Manage, Lead, and Ready), Group coaching (Dare to Lead, Guided Journey, and Team tooling), and Coach experience (the professional platform coaches use to manage their practice). Each requires a different design lens, and your job is to ensure coherence and quality across all of them. What You'll Do - Manage and develop four direct reports across multiple time zones, with consistent 1:1s, actionable feedback, and individualized growth support - Run design operations for your pod: review cadence, Figma hygiene, handoff standards, and sprint participation - Ensure design is in the room at kickoff—before the PRD is written, not after - Enforce sign-off gates before work moves to engineering, maintaining quality and consistency across your surfaces - Partner directly with VP Product counterparts for Partner, Coach, and Member pods to align on priorities and tradeoffs - Surface experience quality issues across your surfaces and bring them to weekly design review - Contribute to team-wide rituals: cross-pod critiques, design jams, and quarterly dogfooding - Maintain craft standards as a player-coach—you are still a designer, not just a manager; taste and collaboration with growth, core, AI, and design systems teams matter What You'll Bring - 7+ years of product design experience, including people management experience - Experience managing product designers across multiple product areas simultaneously - Strong systems thinking—the surfaces you own span B2B, B2C, and two-sided interactions - A track record of getting design upstream, not just executing on PM direction - Comfort operating without perfect information in a fast-moving environment - Player-coach mindset—craft and taste are as important as management skills - Proficiency with Figma and modern design tools; familiarity with prototyping and design systems workflows - Experience with AI-powered design tools and workflows (e.g., AI-assisted prototyping, generative design, AI-powered user research analysis) You’ll Thrive Here if You - Experience designing for coaching, health, or human development platforms - Familiarity with enterprise B2B design patterns and complex administrative workflows - Experience with two-sided marketplace or platform design - Background integrating AI capabilities into product experiences AI at BetterUp Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact. As a Product Design Manager, you’ll: - Model openness to AI-powered change and encourage teammates to try new ways of working - Adopt new AI tools with curiosity, help the team unlearn outdated habits, and support emotional resilience during AI-driven transition - Create a psychologically safe environment for the team to experiment with AI tools and share both successes and failures - Actively use AI in your own design work and transparently share your process with the team During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact. We encourage all candidates to share examples of how they’ve used AI tools in their work—whether Figma plugins, generative design tools, or AI-powered user research analysis. Benefits: At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. - Access to BetterUp coaching; one for you and one for a friend or family member - A competitive compensation plan with opportunity for advancement - Medical, dental, and vision insurance - Flexible paid time off - Per year: - All federal/statutory holidays observed - 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work) - 5 Volunteer Days to give back - Learning and Development stipend - Company wide Summer & Winter breaks - Year-round charitable contribution of your choice on behalf of BetterUp - 401(k) self contribution We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply. BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. The base salary range for this role is as follows: New York City and San Francisco: $210,000 - $260,000 Austin and Arlington: $190,000 - $238,000 Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice https://www.betterup.com/applicant-privacy-notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co", "summaryDescription" : "Product Design Manager, Vertical Experiences at BetterUp. Skills: Product design, People management, Design systems. Manage and mentor designers. 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Work with partners at OpenAI", "projectManagementSkills" : [ "Roadmap development" ], "domainKnowledge" : "Car ownership; LLM systems; Human-in-the-loop feedback; Computer-use agents; Voice models; Workflow automation", "domainList" : [ "car-ownership", "llm-systems", "human-in-the-loop-feedback", "computer-use-agents", "voice-models", "workflow-automation" ], "domainSpecificKnowledge" : [ "Car ownership", "LLM systems", "Human-in-the-loop feedback", "Computer-use agents", "Voice models", "Workflow automation" ], "innovationCreativity" : "Pioneer new model capabilities", "problemSolvingSkills" : "Optimistic problem-solver; Data-driven validation", "outcomesObjectives" : "Improve answer quality; Improve customer satisfaction; Improve automation rates", "qualificationsBasic" : "4+ years management consulting, 4+ years technical product management, Proven interest in modern LLM systems, Ability to navigate technical tradeoffs, Lead by example implementing AI platform standards, Track record of taking complex ideas into production-grade products", "qualificationsPreferred" : "Experience building custom workflows", "remoteFriendly" : true, "rawDescription" : "WHY JERRY.AI http://Jerry.ai? - We are building the first super app to manage car ownership—an industry where the experience is stuck in the 90s. - Lead a strategic area leveraging LLMs, agents, and internal APIs to automate a fragmented, $2T market. - Work with partners at OpenAI to integrate Jerry.ai http://Jerry.ai services directly into the ChatGPT App and pioneer new model capabilities. LEAD THE AI REVOLUTION FOR JERRY.AI http://Jerry.ai: At Jerry.ai http://Jerry.ai, we are moving past fragmented, time-consuming processes to create a seamless, automated platform. You will sit at the intersection of product, engineering, and applied AI as you build and scale a sophisticated system that already automates >70% of inbound sales and service requests (over 50k chats per month). Your role will include shaping how modern LLM systems, human-in-the-loop feedback, and computer-use agents redefine an entire industry. HOW YOU WILL MAKE AN IMPACT: - Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to rollout. - Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy. - Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards. - Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation. - Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation. WHAT WE’RE LOOKING FOR IN A BUILDER: - Intrinsically Motivated Technologist: You live and breathe AI. You read the release notes when a new model drops and you’ve already built your own custom workflows. - Systems Thinker: You are comfortable diving into technical conversations about API design and system architecture, translating complex concepts for any audience. - Optimistic Problem-Solver: You are a \"how can we\" thinker who seeks constant improvement and thrives on owning high-impact metrics. - Data-Driven with Conviction: You are familiar with SQL and comfortable diving into the data to answer your own questions and validate hypotheses. IDEAL PROFILE: - 4+ years of experience in management consulting or technical product management at a fast-paced startup. - Proven interest in modern LLM systems. - Ability to navigate technical tradeoffs and lead by example when implementing AI platform standards. - A track record of taking complex, strategic ideas and turning them into scalable, production-grade products. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai recruiting@getjerry.com The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.", "summaryDescription" : "Senior Product Manager, AI Agents and Platform at Jerry. ai. Skills: AI platform, Customer experiences, LLM systems. Lead end-to-end development for AI platform. 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"6a2c94e574d8ee00a098bd4f", "title" : "Monitoring and Evaluation Specialist", "company" : "Dexis", "industry" : "Government", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Monitoring and Evaluation Specialist in Washington, D.C., adjusted for the healthcare industry and company size." }, "location" : "Washington, District of Columbia, United States", "locations" : [ "Washington", "District of Columbia", "United States" ], "timestamp" : "2026-06-15T06:57:43.252", "fingerprint" : "ae68f223da997581d9788150c0ad44e2a8e14d32842dbabc04182bb4f8bd17ed", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://dexisonline.com/jobs/?gh_jid=4705619005", "externalId" : "4705619005", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : 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management", "Analytical tools", "Technical reporting", "Presentation delivery", "Task management", "Deadline management", "Data visualization", "Dashboard development", "Stakeholder engagement", "Technical assistance delivery" ], "softSkillsList" : [ "Trust", "Respect", "Fairness", "Inclusiveness" ], "hardSkills" : [ { "name" : "Evaluation research", "level" : "intermediate" }, { "name" : "Implementation research", "level" : "intermediate" }, { "name" : "Global health security", "level" : "intermediate" }, { "name" : "International public health", "level" : "intermediate" }, { "name" : "Federal agency support", "level" : "intermediate" }, { "name" : "Data collection systems", "level" : "intermediate" }, { "name" : "Database management", "level" : "intermediate" }, { "name" : "Analytical tools", "level" : "intermediate" }, { "name" : "Technical reporting", "level" : "intermediate" }, { "name" : "Presentation delivery", "level" : "intermediate" }, { "name" : "Task management", "level" : "intermediate" }, { "name" : "Deadline management", "level" : "intermediate" }, { "name" : "Data visualization", "level" : "intermediate" }, { "name" : "Dashboard development", "level" : "intermediate" }, { "name" : "Stakeholder engagement", "level" : "intermediate" }, { "name" : "Technical assistance delivery", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Trust" }, { "name" : "Respect" }, { "name" : "Fairness" }, { "name" : "Inclusiveness" } ], "majorSkills" : "Monitoring and Evaluation, Global Health Security, Data Analysis, Technical Assistance", "majorSkillsList" : [ "Monitoring and Evaluation", "Global Health Security", "Data Analysis", "Technical Assistance" ], "coreResponsibilities" : "Maintain data collection platforms, Enhance data collection platforms, Track program implementation, Support FETP monitoring, Collect program data, Validate program data, Manage program data, Support performance tracking, Develop data analysis products, Develop visualization products, Report implementation progress, Train stakeholders, Train country offices, Train implementing partners, Provide technical assistance, Support evaluation tool design, Support evaluation methodology refinement, Coordinate evaluation activities, Conduct data collection, Conduct data analysis, Conduct data synthesis, Support evaluation efforts, Prepare written reports, Prepare oral reports, Summarize evaluation findings, Summarize evaluation conclusions, Summarize evaluation recommendations, Support dissemination of products, Support archiving of products, Prepare project status reports, Align reports with work plans, Align reports with reporting requirements, Assist in presentation development, Assist in briefing development, Ensure compliance with reporting requirements, Ensure compliance with data collection standards, Support process improvement", "teamCollaboration" : "Country offices; Implementing partners; CDC staff; Global stakeholders", "projectManagementSkills" : [ "Work plans", "Reporting requirements" ], "domainKnowledge" : "Global health security; Public health initiatives; Field Epidemiology Training Program; International public health programs; Federal reporting requirements; Data collection standards", "domainList" : [ "global-health-security", "public-health-initiatives", "field-epidemiology-training-program", "international-public-health-programs", "federal-reporting-requirements", "data-collection-standards" ], "domainSpecificKnowledge" : [ "Global health security", "Public health initiatives", "Field Epidemiology Training Program", "International public health programs", "Federal reporting requirements", "Data collection standards" ], "toolProficiency" : [ "Data collection platforms", "Databases", "Analytical tools", "Data visualization tools", "Dashboard development tools" ], "communicationSkills" : "Technical reports; Presentations; Briefings", "documentationSkills" : "Technical reports", "problemSolvingSkills" : "Data analysis; Data synthesis", "specialRequirements" : "International travel", "outcomesObjectives" : "Assess program effectiveness; Assess program efficiency; Assess program impact; Support evidence-based decision-making", "qualificationsBasic" : "Master's degree in Public Health, 4+ years M&E experience, 2+ years global health experience, Federal agency experience, Data collection systems experience, Database management experience, Analytical skills, Writing skills, Communication skills, Manage multiple tasks, Meet reporting deadlines", "qualificationsPreferred" : "FETP experience, Workforce development experience, CDC experience, International technical assistance experience, Data visualization proficiency, Dashboard development proficiency, Train diverse audiences, Facilitate stakeholder engagement", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U. S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position The Monitoring and Evaluation (M&E) Specialist will provide technical support to the Office of Monitoring and Evaluation (OME), Division of Global Health Protection (DGHP), Global Health Center (GHC), in support of program monitoring and evaluation activities. The Specialist will contribute to strengthening global health security by supporting the monitoring, evaluation, and performance management of DGHP-supported programs, including the Field Epidemiology Training Program (FETP) and other public health initiatives. This position supports implementation monitoring, evaluation activities, and reporting to assess program effectiveness, efficiency, and impact, while contributing to evidence-based decision-making across the Division. The position may be performed at a government facility, remotely, or in a hybrid arrangement and may include international travel to support country-level technical assistance. This position is contingent upon award. Responsibilities Maintain and enhance data collection platforms and databases to track program implementation, including tools supporting FETP monitoring Collect, validate, and manage quarterly program data to support performance tracking Develop data analysis and visualization products to report on implementation progress Train stakeholders, including country offices and implementing partners, on monitoring tools and systems Provide technical assistance to DGHP-supported country programs, including international travel to support monitoring activities Support design, refinement, and implementation of evaluation tools and methodologies Coordinate evaluation activities across program stakeholders Conduct data collection, analysis, and synthesis to support evaluation efforts Prepare written and oral reports summarizing evaluation findings, conclusions, and recommendations Support dissemination and archiving of evaluation products Support preparation of project status reports aligned with program work plans and reporting requirements Assist in development of presentations, briefings, and other communication products for stakeholders Collaborate with CDC staff, implementing partners, and global stakeholders Ensure compliance with federal reporting requirements and data collection standards Support continuous improvement of monitoring, evaluation, and learning processes across DGHP Qualifications Master’s degree in Public Health, Epidemiology, Global Health, or a related field Minimum of 4 years of experience in public health program monitoring, evaluation, or implementation research At least 2 years of experience in global health security or related international public health programs Demonstrated experience supporting or working with federal agencies on similar monitoring and evaluation activities Experience with data collection systems, database management, and analytical tools Strong analytical, writing, and communication skills, including preparation of technical reports and presentations Ability to manage multiple tasks and meet reporting deadlines in a dynamic environment Preferred Qualifications Experience supporting Field Epidemiology Training Programs (FETP) or workforce development initiatives Experience working with CDC or similar public health agencies Experience delivering technical assistance in international settings Proficiency in data visualization, reporting tools, and dashboard development Experience training diverse audiences and facilitating stakeholder engagement Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law. As part of a competitive benefits package for eligible employees, Dexis provides healthcare insurance in addition to other staff welfare benefits and perks.", "summaryDescription" : "Monitoring and Evaluation Specialist at Dexis. Skills: Monitoring and Evaluation, Global Health Security, Data Analysis, Technical Assistance. Maintain data collection platforms. Enhance data collection platforms", "postedDate" : "2026-06-14T08:35:46.700", "createdAt" : "2026-06-14T08:35:46.700", "lastUpdated" : "2026-06-15T06:57:43.252", "ingestTimestamp" : "2026-06-14T08:35:46.700", "mongoId" : "6a2c94e574d8ee00a098bd4f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 125000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Evaluation research", "Implementation research", "Global health security", "International public health", "Federal agency support", "Data collection systems", "Database management", "Analytical tools", "Technical reporting", "Presentation delivery", "Task management", "Deadline management", "Data visualization", "Dashboard development", "Stakeholder engagement", "Technical assistance delivery", "Trust", "Respect", "Fairness", "Inclusiveness", "Monitoring and Evaluation", "Global Health Security", "Data Analysis", "Technical Assistance", "Program monitoring", "Performance management", "Data analysis", "Technical assistance", "Methodology refinement", "Stakeholder coordination", "Data synthesis", "Report preparation", "Dissemination strategy", "Archiving strategy", "Project reporting", "Presentation development", "Briefing development", "Compliance assurance", "Data standards", "Process improvement", "Work plans", "Reporting requirements", "Public health initiatives", "Field Epidemiology Training Program", "International public health programs", "Federal reporting requirements", "Data collection standards", "Data collection platforms", "Databases", "Data visualization tools", "Dashboard development tools" ], "skillCount" : 51, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 657.83984, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3070f1f292fd229cff723a", "title" : "Monitoring, Evaluation and Learning (MEL) Intern", "company" : "SNV", "industry" : "Non-Profit Organization Management", "salary" : { "min" : 3600000.0, "max" : 6000000.0, "currency" : "TZS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level MEL Intern in Sumbawanga, Tanzania, adjusted for the non-profit industry and internship role." }, "location" : "Sumbawanga, Rukwa Region, TZ", "locations" : [ "Sumbawanga", "Rukwa Region", "TZ" ], "timestamp" : "2026-06-16T09:31:22.390", "fingerprint" : "cc4b5e85ace2adbcdf9b6211cad06539ce9a1464adeb2f43ce2f7bf28a70c6e2", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SNV/744000132146344-monitoring-evaluation-and-learning-mel-intern", "externalId" : "744000132146344", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sumbawanga", "state" : "Rukwa Region", "country" : "Tanzania", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-7.9523861,31.6231898" } ], "locationText" : "Sumbawanga, Rukwa Region, Tanzania", "employmentType" : "INTERNSHIP", "experienceLevel" : "internship", "technicalSkills" : "KoboToolbox, ODK, Xlsforms, Microsoft Excel, Power BI, GIS, R, SPSS, Stata", "professionalSkills" : [ "Data management", "Data analysis", "Reporting", "Documentation", "Filing" ], "hardSkillsList" : [ "Data collection", "Data cleaning", "Data validation", "Data quality assurance", "Indicator tracking", "Trend analysis" ], "softSkillsList" : [ "Confidentiality" ], "hardSkills" : [ { "name" : "Data collection", "level" : "intermediate" }, { "name" : "Data cleaning", "level" : "intermediate" }, { "name" : "Data validation", "level" : "intermediate" }, { "name" : "Data quality assurance", "level" : "intermediate" }, { "name" : "Indicator tracking", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Confidentiality" } ], "majorSkills" : "Data collection, Data analysis, Reporting, Data management", "majorSkillsList" : [ "Data collection", "Data analysis", "Reporting", "Data management" ], "coreResponsibilities" : "Support development, deployment and management of digital data, Coordinate with field officers, enumerators, CSOs, and extension, Assist in reviewing submitted datasets for completeness, consistency,, Centralize datasets into reusable data products, Maintain organized digital and physical MEL records, Support routine data cleaning, validation and data quality, Participate in field monitoring visits and spot checks, Support verification of reported activities and indicator achievements, Compile routine indicator tracking data, Support tracking project targets against achievements, Support preparation of activity reports, quarterly district reports,, Assist in documenting outcome harvesting evidence, success stories,, Generate basic summaries, tables, charts, and trend analyses, Support reporting/data gap analyses, Support organization of learning events, review meetings, and, Follow up with partners on data submissions and, Support logistics for surveys, assessments, and monitoring activities", "teamCollaboration" : "Working with field teams; Working with Value Chain Coordinators; Working with implementing partners; Engaging project partners; Engaging field stakeholders", "domainKnowledge" : "Agriculture; Nutrition; Food security; Climate resilience; Development projects; Market systems development", "domainList" : [ "agriculture", "nutrition", "food-security", "climate-resilience", "development-projects", "market-systems-development" ], "domainSpecificKnowledge" : [ "Agriculture", "Nutrition", "Food security", "Climate resilience", "Development projects", "Market systems development" ], "toolProficiency" : [ "KoboToolbox", "ODK", "Xlsforms", "Microsoft Excel", "Power BI", "R", "SPSS", "Stata" ], "documentationSkills" : "Documentation; Filing; Outcome harvesting; Success stories; Lessons learned", "specialRequirements" : "Willingness to travel frequently, Ability to work under tight timelines", "outcomesObjectives" : "Ensure high-quality data is always available; Strengthen timely availability of quality data for project management; Support evidence based decision making; Support donor reporting", "qualificationsBasic" : "Bachelor’s Degree or Diploma, Up to 2 years of relevant experience, Experience using KoboToolbox, ODK, or similar, Proficiency with developing digital data collection tools using xlsforms, Proficiency in Microsoft Excel, Basic data analysis and reporting skills, Good documentation and filing skills", "qualificationsPreferred" : "Experience with agriculture, nutrition, or development projects, Experience with dashboard development and data visualization, Knowledge of agricultural, nutrition, or market systems development projects, Familiarity with Power BI, GIS tools, R, SPSS, Stata or other statistical software, Possession of a valid motorcycle license", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "SNV Netherlands Development Organisation http://www.snv.org/ is a Dutch-based international development organisation that provides market-based solutions for the poor through local institutions and organisations in 24 developing countries in Asia, Africa and Latin America. Working in Agriculture, Energy, and Water, Sanitation & Hygiene, we have built a long-term, local presence in Asia, Africa and Latin America. Our global team of local and international advisors works with local partners to equip communities, businesses and organisations with the tools, knowledge and connections they need to increase their incomes and gain access to basic services – empowering them to break the cycle of poverty and guide their own development. With over 50 years of working to support Tanzanian communities, we have a long track record of achieving scale and sustainability that makes a lasting difference in the lives of people in poverty. SNV in Tanzania’s diverse portfolio covers climate-smart agriculture, landscape conservation, renewable energy, and water, sanitation and hygiene. Empowering Smallholder Farmers for Food Security and Climate Resilience (NOURISH Tanzania) is a five-year project that aims to achieve resilient food security and improve nutrition for SHF households in key regions of Tanzania. The project focuses on two areas, both of which experience food insecurity and malnutrition, but which are distinctly different: the central-northern zone (Singida, Dodoma, Manyara) which suffer from acute food insecurity and Southern Highlands (Songwe, Rukwa) which faces chronic malnutrition. The project has reached its mid-term stage and has established a strong foundation for implementation by improving smallholder farmer households’ knowledge of climate-smart agriculture and nutrition practices, while also strengthening engagement with critical stakeholders. Moving forward, the project aims to deepen adoption by consolidating access to essential services, strengthening linkages, and addressing key systemic barriers that have been identified. Through this placement, the project seeks to strengthen its monitoring, evaluation and learning function through management collection data collection and analysis and learning while ensuring high-quality data is always available for project management and learning purposes. The MEL Intern will support implementation of project MEL activities including data collection, verification, cleaning, compilation, reporting, and coordination working closely with field teams, Value Chain Coordinators and implementing partners. The role is intended to strengthen timely availability of quality data for project management, learning, evidence based decision making and donor reporting. * Support development, deployment and management of digital data collection tools (e.g. Kobo Toolbox/ODK). * Coordinate with field officers, enumerators, CSOs, and extension staff during data collection exercises. * Assist in reviewing submitted datasets for completeness, consistency, and accuracy * Centralize datasets into reusable data products (database, Excel files) and maintain organized digital and physical MEL records. * Support routine data cleaning, validation and data quality assurance processes. * Participate in field monitoring visits and spot checks. * Support verification of reported activities and indicator achievements. * Compile routine indicator tracking data and support tracking project targets against achievements. * Support preparation of activity reports, quarterly district reports, and annual reports. * Assist in documenting outcome harvesting evidence, success stories, lessons learned, field observations and other MEL resources. * Generate basic summaries, tables, charts, and trend analyses as well as reporting/data gap analyses using Excel or related tools. * Support organization of learning events, review meetings, and reflection sessions. * Follow up with partners on data submissions and reporting timelines. * Support logistics for surveys, assessments, and monitoring activities. ## Qualifications * Bachelor’s Degree or Diploma in Monitoring & Evaluation, Statistics, Agricultural Economics, ICT, Data Science, Data Management, Computer Science or related field. * Up to 2 years of relevant experience in MEL, research, project data management, or related fields, including internships, volunteer assignments, research projects, or development program experience. * Experience using KoboToolbox, ODK, or similar digital data collection systems * Proficiency with developing digital data collection tools using xlsforms (ODK/Kobo Toolbox). * Experience working with agriculture, nutrition, or development projects * Proficiency in Microsoft Excel, including the use of formulas, Pivot Tables, and data validation tools. * Basic data analysis and reporting skills. * Good documentation and filing skills. * Experience with dashboard development and data visualization. * Knowledge of agricultural, nutrition, or market systems development projects. * Familiarity with Power BI, GIS tools, R, SPSS, Stata or other statistical software * Possession of a valid motorcycle license is an added advantage. Attributes: * High attention to detail. * Strong organizational skills. * Integrity and confidentiality in handling data. * Ability to work independently and within teams. * Willingness to travel frequently to field locations, * Ability to work under tight timelines. * Strong interpersonal and communication skills for engaging project partners and field stakeholders ## Additional Information ADDITIONAL INFORMATION Location: Sumbawanga (with frequent field travel) Duration: 1 year (possibility of renewal) Remuneration: Based strictly on SNV Tanzania internship rates. WORKING AT SNV SNV offers a challenging work environment, opportunities to lead and innovate, and a commitment to growing your skills in a fulfilling and diverse working environment. Our staff benefit from, and contribute to, an internal global network of Agri Food team. HOW TO APPLY The vacancy is for internal and external candidates and it will active up to 20th June 2026. All applications should be through Smart Recruiters on the following link .", "summaryDescription" : "Monitoring, Evaluation and Learning (MEL) Intern at SNV. Skills: Data collection, Data analysis, Reporting, Data management. Support development, deployment and management of digital data. Coordinate with field officers, enumerators, CSOs, and extension", "postedDate" : "2026-06-15T08:59:59.000", "createdAt" : "2026-06-16T01:31:18.695", "lastUpdated" : "2026-06-16T09:31:22.390", "ingestTimestamp" : "2026-06-16T01:31:18.695", "mongoId" : "6a3070f1f292fd229cff723a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data collection", "Data cleaning", "Data validation", "Data quality assurance", "Indicator tracking", "Trend analysis", "Confidentiality", "Data analysis", "Reporting", "Data management", "Documentation", "Filing", "Agriculture", "Nutrition", "Food security", "Climate resilience", "Development projects", "Market systems development", "KoboToolbox", "ODK", "Xlsforms", "Microsoft Excel", "Power BI", "R", "SPSS", "Stata" ], "skillCount" : 26, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 655.72595, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Non-Profit", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30689af292fd229cfc494d", "title" : "Customer Experience Representative", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Customer Experience Representative in Vancouver, Canada, adjusted for the retail industry and part-time employment." }, "location" : "Vancouver, BC, Canada", "locations" : [ "Vancouver", "BC", "Canada" ], "timestamp" : "2026-06-16T09:54:12.594", "fingerprint" : "cf9df337ae1843884cdeff0aabdb4c6575b39d57d0c8536768edf6fd674b66ab", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132228721-customer-experience-representative-", "externalId" : "744000132228721", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Merchandising" ], "softSkillsList" : [ "Adaptability", "Flexibility" ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Flexibility" } ], "majorSkills" : "Customer experience", "majorSkillsList" : [ "Customer experience" ], "coreResponsibilities" : "Support daily store operations, Conduct inventory cycle counts, Replenish stock, Manage product returns, Shelve products, Receive and process incoming merchandise, Use merchandising standards, Create a visually appealing store, Create a warm and welcoming environment, Add joy to customers' lives, Leverage product to tell stories, Engage and connect with customers, Curate specific product collections, Role model Indigo's High Performance Characteristics, Seek information regarding new products, Contribute to a safe environment, Respond to customer feedback, Hold self accountable, Hold others accountable, Own self-development, Provide continuous feedback", "teamCollaboration" : "Provide feedback to Leadership Team", "continuousLearning" : "Willingness to learn new things", "specialRequirements" : "Physical lifting up to 40 pounds", "outcomesObjectives" : "Add joy to our customers' lives", "qualificationsBasic" : "Ability to be mobile on the sales floor, Ability to lift medium to large items up to 40 pounds, Availability to work a flexible schedule, Bilingualism (French/English) required for positions in Québec", "qualificationsPreferred" : "Experience in specialty retail, Experience in a retail environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific product collections for each customer you meet * Role model Indigo’s High Performance Characteristics * Seek information regarding new products, promotions and programs * Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers * Take accountability to respond to customer feedback in a timely manner * Hold self and others accountable * Own self-development and provide continuous feedback to colleagues and Leadership Team * Share ideas with Leadership Team on how to improve the employee and customer experience ## Qualifications * Experience in specialty retail or a retail environment preferred but not required * Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store * Demonstrated commitment to creating an exceptional employee and customer experience * Ability to be mobile on the sales floor for extended periods of time * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role) * Bilingualism (French/English) is required for all positions in Québec; other languages an asset ## Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [talent@indigo.ca](mailto:talent@indigo.ca) This posting is for a current opportunity within Indigo", "summaryDescription" : "Customer Experience Representative at Indigo Books & Music. Skills: Customer experience. Support daily store operations. Conduct inventory cycle counts", "postedDate" : "2026-06-15T15:04:26.000", "createdAt" : "2026-06-16T00:13:40.197", "lastUpdated" : "2026-06-16T09:54:12.594", "ingestTimestamp" : "2026-06-16T00:13:40.197", "mongoId" : "6a30689af292fd229cfc494d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Adaptability", "Flexibility", "Customer experience", "Merchandising" ], "skillCount" : 4, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 652.01044, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305747f292fd229cf37150", "title" : "Customer Experience Manager", "company" : "Simply", "industry" : "Education", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "ILS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Education industry in Tel Aviv-Yafo, Israel, adjusted for seniority and company size." }, "location" : "Tel Aviv-Yafo, Gush Dan, Israel", "locations" : [ "Tel Aviv-Yafo", "Gush Dan", "Israel" ], "timestamp" : "2026-06-16T08:51:42.321", "fingerprint" : "7be67a0d4c24401ecbbcd6a01b9348e55a1e97a5cdb0a308910b4f2eff9bc851", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.hellosimply.com/careers/8577170002?gh_jid=8577170002", "externalId" : "8577170002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tel Aviv-Yafo", "state" : "Gush Dan", "country" : "Israel", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "32.0302048,34.7957770" } ], "locationText" : "Tel Aviv-Yafo, Gush Dan, Israel", "experienceLevel" : "Manager", "professionalSkills" : [ "Systems thinking", "Operational thinking" ], "hardSkillsList" : [ "AI workflow optimization", "Automation implementation" ], "softSkillsList" : [ "High emotional intelligence", "Sound judgment" ], "hardSkills" : [ { "name" : "AI workflow optimization", "level" : "intermediate" }, { "name" : "Automation implementation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "High emotional intelligence" }, { "name" : "Sound judgment" } ], "majorSkills" : "Customer experience, AI workflows, Team mentoring", "majorSkillsList" : [ "Customer experience", "AI workflows", "Team mentoring" ], "coreResponsibilities" : "Create learner-loving interactions, Develop team capabilities, Develop AI capabilities, Build systems leveraging AI, Improve learner experiences, Mentor teammates, Lead initiatives, Create joyful experiences, Create scalable experiences, Identify high-impact opportunities, Plan for expected scale, Implement AI workflows, Hire new support teammates, Train new support teammates, Optimize AI workflows, Raise bar for communication, Raise bar for experience quality, Identify recurring pain points, Partner to improve product, Reduce need for help, Engage across multiple channels, Shape support processes, Optimize support processes, Shape team structure, Optimize team structure, Shape tool use, Optimize tool use, Shape AI use, Optimize AI use", "teamCollaboration" : "Partner with internal teams; Collaborative and supportive", "domainKnowledge" : "B2C apps; Subscriptions; E-commerce; Consumer tech; AI capabilities", "domainList" : [ "b2c-apps", "subscriptions", "e-commerce", "consumer-tech", "ai-capabilities" ], "domainSpecificKnowledge" : [ "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "communicationSkills" : "Written communication; Verbal communication", "innovationCreativity" : "Think creatively", "problemSolvingSkills" : "Problem-solving; Structured mindset; Analytical mindset; Data-informed mindset", "qualificationsBasic" : "Native-level written English, Native-level verbal English", "qualificationsPreferred" : "Experience working in B2C apps, Experience working in subscriptions, Experience working in e-commerce, Experience working in consumer tech", "rawDescription" : "Simply's mission is to make the pursuit of creative hobbies simple and fun for all. Our top-grossing apps Simply Piano, Simply Guitar, Simply Sing, and Simply Draw put us on the fast track to building the world's largest consumer subscription service for creative learning. With over a million monthly downloads and hundreds of thousands of daily learners, we're building the AI creative companion for every home. We’re looking for people who are passionate about making a meaningful impact in others’ lives - curious, driven team players who care deeply about people, move fast, think creatively, and love solving problems. What will you do? We’re looking for a Customer Experience Manager who creates interactions that make our learners love Simply - experiences that make them go “wow! I really wasn’t expecting that”. You will be part of strategic planning, scaling our operations with both human support and AI, and developing the capabilities of our team and AI to create that “wow” experience. This domain is evolving incredibly fast with AI, so you'll help us build systems that leverage new opportunities as they emerge. You will also uncover opportunities to improve learners’ experiences in the product that will benefit them and meet the goals of both CX and our product teams. Along the way, you’ll mentor teammates, lead initiatives, and help us create joyful, scalable experiences that learners genuinely love. In this role, you will: Strategize with your team to identify and leverage high-impact opportunities that interpersonal interactions create, contributing to our learners’ love of Simply as a brand Plan ahead for expected scale across our products and the support team through the implementation of AI workflows, as well as hiring and training new support teammates Optimize AI workflows to deliver experiences that match the quality of human support Mentor teammates and help raise the bar for learner communication and experience quality Identify recurring learner pain points and partner with internal teams to improve the product experience and reduce the need to ask for help Get hands-on with learner support when needed, engaging across multiple channels with empathy, ownership, and creativity Help shape and optimize support processes, team structure, tools, and use of AI to improve how we deliver support at scale Who are we looking for? Experience implementing and optimizing AI workflows, automation, and modern tools to create high-quality, scalable, and \"wow\" support experiences Experience improving support operations through people, processes, systems, or automation A genuine care for creating thoughtful, high-quality experiences for customers Strong systems and operational thinking, with the ability to identify scalable solutions rather than only solving individual problems Native-level written and verbal English communication skills - MUST High emotional intelligence, empathy, and sound judgment in communication and problem-solving Strong problem-solving skills with a structured, analytical, and data-informed mindset Highly independent and proactive, while remaining collaborative and supportive Excited by rapidly evolving technology and AI capabilities Experience working in B2C apps, subscriptions, e-commerce, or consumer tech - big plus If you’re excited about helping millions of learners around the world discover joy through creativity and music, we’d love to meet you \uD83D\uDE42", "summaryDescription" : "Customer Experience Manager at Simply. Skills: Customer experience, AI workflows, Team mentoring. Create learner-loving interactions. Develop team capabilities", "postedDate" : "2026-06-15T23:26:05.392", "createdAt" : "2026-06-15T23:26:05.392", "lastUpdated" : "2026-06-16T08:51:42.321", "ingestTimestamp" : "2026-06-15T23:26:05.392", "mongoId" : "6a305747f292fd229cf37150", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "AI workflow optimization", "Automation implementation", "High emotional intelligence", "Sound judgment", "Customer experience", "AI workflows", "Team mentoring", "Systems thinking", "Operational thinking", "B2C apps", "Subscriptions", "E-commerce", "Consumer tech", "AI capabilities" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 649.96747, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307febf292fd229c05f8fb", "title" : "Senior Product Manager – Core Experience", "company" : "tastytrade", "industry" : "FinTech", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on 2024-2025 market data for a Senior Product Manager in Chicago, IL, adjusted for the FinTech industry and company size." }, "location" : "Chicago, Illinois, United States", "locations" : [ "Chicago", "Illinois", "United States" ], "timestamp" : "2026-06-16T11:05:35.157", "fingerprint" : "73c270089113b35d352fa4939c44b864b037940b5226b3d6efd0ae4bb62cb179", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tastytrade/jobs/6015688004", "externalId" : "6015688004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, Machine learning", "professionalSkills" : [ "Product strategy", "Roadmap development", "Business case development", "Market research", "Stakeholder management", "Prioritization", "Non-functional requirements definition" ], "hardSkillsList" : [ "Data-driven frameworks", "ROI projections", "KPI definition", "Prototyping", "A/B testing", "Advanced analytics" ], "hardSkills" : [ { "name" : "Data-driven frameworks", "level" : "intermediate" }, { "name" : "ROI projections", "level" : "intermediate" }, { "name" : "KPI definition", "level" : "intermediate" }, { "name" : "Prototyping", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Advanced analytics", "level" : "intermediate" } ], "majorSkills" : "Product management, Platform ownership, Consumer experience", "majorSkillsList" : [ "Product management", "Platform ownership", "Consumer experience" ], "coreResponsibilities" : "Own customer journey, Own critical experiences and feature builds, Support onboarding, fraud and account security, funding flows,, Set platform standards, Partner with design and engineering, Establish navigation patterns, shared UI components, and design, Own accessibility standards, Ensure shared components, navigation frameworks, and onboarding flows, Drive measurable business outcomes, Develop product strategy, Translate business vision into executable plans, Use data-driven frameworks to measure impact, Define metrics for platform health and customer progression, Hold yourself accountable to metrics, Navigate complexity and stakeholder relationships, Operate as connective tissue between vertical product teams, Resolve prioritization conflicts, Contribute to shared conventions, Ensure platform-level decisions serve business and end customers, Communicate confidently with executive stakeholders, Translate between technical and business perspectives, Leverage emerging technologies, Use AI and emerging technologies to enhance product, Solve customer problems more effectively, Establish monitoring strategies, Ensure ongoing adherence to performance, security, and reliability", "teamCollaboration" : "Cross-functional teams; Vertical product teams; Design and engineering teams; Executive stakeholders", "projectManagementSkills" : [ "Roadmapping", "OKRs", "KPIs" ], "domainKnowledge" : "Trading products; Financial markets; Brokerage operations; Fintech; Regulated industry; Information architecture; Product discovery; Platform standards; Accessibility standards; WCAG guidelines; Fraud and account security; Funding flows; Account management", "domainList" : [ "trading-products", "financial-markets", "brokerage-operations", "fintech", "regulated-industry", "information-architecture", "product-discovery", "platform-standards", "accessibility-standards", "wcag-guidelines", "fraud-and-account-security", "funding-flows", "account-management" ], "domainSpecificKnowledge" : [ "Trading products", "Financial markets", "Brokerage operations", "Fintech", "Regulated industry", "Information architecture", "Product discovery", "Platform standards", "Accessibility standards", "WCAG guidelines", "Fraud and account security", "Funding flows", "Account management" ], "toolProficiency" : [ "Roadmapping platforms" ], "communicationSkills" : "Communicate confidently; Translate between technical and business perspectives", "continuousLearning" : "Annual educational / conference stipend", "innovationCreativity" : "Leverage emerging technologies; Use AI and emerging technologies", "problemSolvingSkills" : "Resolve prioritization conflicts; Troubleshooting", "outcomesObjectives" : "Improve activation rates; Improve funding conversion; Improve feature discoverability; Improve cross-sell", "qualificationsBasic" : "6+ years product management experience, Demonstrated success driving complex, cross-functional product initiatives on multi-PM teams, Deep expertise in consumer-facing experiences, Proficiency with advanced PM methods, Experience leveraging AI and machine learning, Excellent communication and collaboration skills, Ability to tailor messaging to diverse stakeholders, Track record of influencing without authority", "qualificationsPreferred" : "Experience in fintech or adjacent regulated industry, Retail trading, brokerage operations, or financial markets technology experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Company Name: IG US Holdings, Inc. Role: Senior Product Manager, Core Experience Location: Chicago, IL - Hybrid (3 days/week in office) Our Product Team manages the portfolio of features and enhancements that power tastytrade, guiding each initiative from initial concept through discovery, build, deployment, and continuous improvement. We're hiring a Senior Product Manager to own the foundation every tastytrade customer touches — the core platform experience across mobile, web, and desktop including onboarding, discovery, and the connections between our vertical trading products. This role reports into the Lead Product Manager and is a high-visibility role with real platform ownership and significant cross-functional influence. tastytrade's product org is actively growing, and this role is part of that build. You'll have the opportunity to help shape not just the core platform experience, but the ways of working and sharing conventions that scale with the team. What You’ll Do: Own the customer journey Own critical experiences and feature builds to support onboarding, fraud and account security, funding flows, and account management. Set platform standards Partner with design and engineering to establish the navigation patterns, shared UI components, and design conventions that create a consistent experience across tastytrade's products and platforms. Own accessibility standards as a platform-level commitment, ensuring shared components, navigation frameworks, and onboarding flows meet or exceed WCAG guidelines. Drive measurable business outcomes: Develop product strategy that translates business vision into executable plans, using data-driven frameworks to measure impact through OKRs and KPIs — with particular focus on activation rates, funding conversion, feature discoverability, and cross-sell. Build business cases with ROI projections and conduct market research to inform strategic direction. Define the metrics that matter for platform health and customer progression and hold yourself accountable to them. Navigate complexity and stakeholder relationships Operate as the connective tissue between vertical product teams (equities, options, futures, FX, etc.) and the broader organization —helping resolve prioritization conflicts, contributing to shared conventions, and ensuring that platform-level decisions serve both the business and end customers well. Communicate confidently with executive stakeholders while effectively translating between technical and business perspectives. Leverage emerging technologies Use AI and emerging technologies to enhance product capabilities and solve customer problems more effectively — from smarter onboarding personalization to intelligent cross-sell surfaces and proactive account management tools. Establish monitoring strategies to ensure ongoing adherence to performance, security, and reliability requirements for post-launch. Who You Are: 6+ years of product management experience with demonstrated success driving complex, cross-functional product initiatives on multi-PM teams Consumer Experience & Discovery: Deep expertise in consumer-facing experiences that span mobile and web, with a strong point of view on navigation, information architecture, onboarding, and product discovery and design. You've thought hard about how customers progress through a product over time, not just how they use it in a single session Strong technical and commercial acumen: you can define comprehensive non-functional requirements and work in lockstep with engineering teams while building business cases and tracking financial metrics tied to product performance Proficiency with advanced PM methods and emerging technologies: Skilled with prototyping, A/B testing, advanced analytics, and road mapping platforms, with experience leveraging AI and machine learning to optimize product capabilities Excellent communication and collaboration skills: Able to tailor messaging to diverse stakeholders from engineers to executives, with a track record of influencing without authority across teams with competing priorities Passion for empowering individual traders and improving the trading experience through data-driven insights and strategic decision-making Strongly Preferred Experience: Experience in fintech or an adjacent regulated industry (e. g. insurance, gaming) or retail trading, brokerage operations, or financial markets technology is a meaningful advantage — you understand that platform decisions carry compliance and operational weight, not just UX tradeoffs Company Perks + Benefits:    Performance Bonuses    Stock Purchase Options    Medical/Vision/Dental Benefits  401k Plan   Annual educational / conference stipend 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)    10 Paid Sick Days    Gym Membership Reimbursement    Commuter Benefits    Pet Insurance    Wellness & Mental Health Programs    Charitable Donation Matching    Two Paid Volunteer Days Off    Daily catered lunch when in the office    Full kitchen with snacks and beverages    In-building gym    Shuttle to/from Metra    Office located in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars Base Salary Range: $150,000 - $190,000 The actual salary offered will be based on the candidate's level of experience and qualifications. Discretionary Performance Bonus: 15-20% of base salary based on individual and company performance. About IGNA + tasty IG North America is home to tastytrade, tastylive & tastyfx—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG|tasty – the future gets built here. Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars. tastytrade | tastylive  | tastyfx 1330 W Fulton Market, Chicago, IL 60607   *Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! ", "summaryDescription" : "Senior Product Manager – Core Experience at tastytrade. Skills: Product management, Platform ownership, Consumer experience. Own customer journey. Own critical experiences and feature builds", "postedDate" : "2026-06-16T01:20:04.294", "createdAt" : "2026-06-16T01:20:04.294", "lastUpdated" : "2026-06-16T11:05:35.157", "ingestTimestamp" : "2026-06-16T01:20:04.294", "mongoId" : "6a307febf292fd229c05f8fb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 215000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Data-driven frameworks", "ROI projections", "KPI definition", "Prototyping", "A/B testing", "Advanced analytics", "Product management", "Platform ownership", "Consumer experience", "Product strategy", "Roadmap development", "Business case development", "Market research", "Stakeholder management", "Prioritization", "Non-functional requirements definition", "Roadmapping", "OKRs", "KPIs", "Trading products", "Financial markets", "Brokerage operations", "Fintech", "Regulated industry", "Information architecture", "Product discovery", "Platform standards", "Accessibility standards", "WCAG guidelines", "Fraud and account security", "Funding flows", "Account management", "Roadmapping platforms" ], "skillCount" : 33, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 647.78894, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305a8ef292fd229cf5293a", "title" : "Customer Experience Specialist", "company" : "Autotrader", "industry" : "E-Commerce", "salary" : { "min" : 27000.0, "max" : 29000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Manchester", "locations" : [ "Manchester" ], "timestamp" : "2026-06-16T07:31:44.563", "fingerprint" : "7d4ba7c8184b5db8d7c35ff6f52ac1e97053d9a64d14222f0dbbd3e61fd21fe7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/autotrader/jobs/4245745101", "externalId" : "4245745101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Problem solving", "Adaptability" ], "hardSkillsList" : [ "Multi-tasking", "Troubleshooting technical problems" ], "hardSkills" : [ { "name" : "Multi-tasking", "level" : "intermediate" }, { "name" : "Troubleshooting technical problems", "level" : "intermediate" } ], "majorSkills" : "Customer relationship management, Customer satisfaction, Value realization", "majorSkillsList" : [ "Customer relationship management", "Customer satisfaction", "Value realization" ], "coreResponsibilities" : "Address customer needs, Manage customer interactions, Manage customer conversations simultaneously, Create a seamless and positive journey, Resolve issues efficiently, Ensure customer satisfaction, Troubleshoot technical problems with customer adverts, Escalate complex cases to appropriate teams", "teamCollaboration" : "Collaborate with colleagues; Work together to deliver outstanding results", "domainKnowledge" : "Automotive marketplace", "domainList" : [ "automotive-marketplace" ], "domainSpecificKnowledge" : [ "Automotive marketplace" ], "toolProficiency" : [ "Live chat platform" ], "communicationSkills" : "Verbal communication; Written communication", "problemSolvingSkills" : "Problem solving; Troubleshooting", "outcomesObjectives" : "Contribute to 88% customer satisfaction score", "qualificationsBasic" : "Experienced in customer service, Natural verbal and written communicator, Solutions champion, Service expert, Team player, Friendly, approachable, warm, welcoming, Comfortable embracing new tools and systems", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Autotrader You’ve probably heard of Autotrader, but do you know what we’re all about?   We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.    At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.  Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.  About the job We’re on the lookout for Customer Experience Specialists to be the friendly voice of our team in our Manchester office. You’ll play a key role in helping customers lease, buy, or sell their vehicles, contributing to our brilliant 88% customer satisfaction score. Our KPIs are centred on how effectively and thoughtfully you address our customers’ needs, making your role crucial to delivering the impressive service we’re known for. The team handles an impressive 13,000 customer interactions every month across inbound calls, emails, and live chat. As part of the team, you’ll rotate between these channels throughout the week, managing an average of 50 interactions per day. Multi-tasking is a must in this role—especially on our live chat platform, where you’ll expertly manage up to three customer conversations simultaneously. Your ability to juggle multiple tasks while maintaining excellent service will make a significant impact on the overall customer experience. Our customers rely on you for a variety of needs, from leasing enquiries to guidance on advertising their vehicles. In every interaction, your goal will be to create a seamless and positive journey, resolving issues efficiently and ensuring satisfaction. You'll also troubleshoot technical problems with customer adverts, escalating complex cases to the appropriate teams to keep everything running smoothly. We know our customers have high expectations, and we’re looking for individuals who can confidently manage a high volume of queries with patience, professionalism, and a calm demeanour. If you’re ready to make a difference and thrive in a fast-paced, customer-focused environment, this could be the perfect role for you. What we're looking for Experienced in customer service, a natural verbal and written communicator who engages effortlessly with all kinds of customers, making every interaction positive and memorable Solutions champion who is driven to go the extra mile, solving problems creatively and adapting your approach to suit each unique customer Service expert that is curious to be in the know, staying up to date with our products and services to deliver the right information at the right time Team player who collaborates with colleagues, sharing updates and working together to deliver outstanding results Friendly, approachable, warm, welcoming, and always ready to create a genuine connection with every customer Someone who can display, and be proud of, our values Digital mindset - you don’t have to be an expert with technology but comfortable embracing new tools and systems During our application process, you will be asked three questions to help us learn more about you, your skills and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further Have a read of Phoebe's blog (here) to understand what it’s like working on the team, and listen to one of the managers, Nadia, on our Roadmap podcast (here), to understand how far customer service has come at Autotrader. Hours The working hours for this role are 9.00am - 5.30pm, Monday to Saturday. If you work on a Saturday or bank holiday, you will then get a day off during the week. The number of Saturdays you work can vary throughout the year and rota’s are shared well in advance so you can plan ahead. We may explore Sunday hours if the business needs us to. Benefits and more We’re offering a salary of £27,000 - £29,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. And you'll receive 28 days holiday, plus bank holidays and comprehensive private medical cover. That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more. On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad. #LI-LG1 #LI-Hybrid", "summaryDescription" : "Customer Experience Specialist at Autotrader. Skills: Customer relationship management, Customer satisfaction, Value realization. Address customer needs. Manage customer interactions", "postedDate" : "2026-06-15T23:22:23.858", "createdAt" : "2026-06-15T23:22:23.858", "lastUpdated" : "2026-06-16T07:31:44.563", "ingestTimestamp" : "2026-06-15T23:22:23.858", "mongoId" : "6a305a8ef292fd229cf5293a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Multi-tasking", "Troubleshooting technical problems", "Customer relationship management", "Customer satisfaction", "Value realization", "Customer service", "Problem solving", "Adaptability", "Automotive marketplace", "Live chat platform" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 647.5624, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2eb32774d8ee00a0e7dcc6", "title" : "Compliance Product Senior Analyst - Governance and Reporting", "company" : "Compliance Product Senior Analyst", "salary" : { "min" : 90080.0, "max" : 135120.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "United States of America", "locations" : [ "United States of America" ], "timestamp" : "2026-06-15T23:31:51.899", "fingerprint" : "16502d762adc1389cc71e592e48b6b798cfbd790149b0dff978e67914d6abecc", "source" : "workday", "language" : "en", "applyUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Ofallon-Missouri-United-States/Compliance-Product-Senior-Analyst---Governance-and-Reporting_26930745", "externalId" : "26930745", "industryFunction" : { }, "locationPoint" : "51.43667,5.97917", "structuredLocations" : [ { "city" : "Ofallon", "state" : "Missouri", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.7306235,-90.6859466" } ], "locationText" : "Ofallon, Missouri, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "domainKnowledge" : "Regulatory requirements; Risk management; Legal analysis; Compliance oversight", "domainList" : [ "regulatory-requirements", "risk-management", "legal-analysis", "compliance-oversight" ], "domainSpecificKnowledge" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight" ], "remoteFriendly" : false, "rawDescription" : "Serves as a Compliance Product Senior Analyst for the Governance Pillar of Corporate Functions (Finance, Risk, ESPA, Legal and CSIS) within Independent Compliance Risk Management (ICRM), responsible for assisting with internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM Product and Function coverage teams, in order to partner to develop and apply CRM program solutions that meet the Corporate Functions in a manner consistent with the Citi program framework. **_Responsibilities:_** * Providing credible challenge, reporting, governance activities, Issue review and analysis, third party management, conflict of interest reviews, risk identification, Consent Order and escalation reviews, risk assessments, and pulling and analyzing metrics, as well as additional duties that may be assigned. * Deliver governance and reporting activities, including risk assessments, metrics analysis, issue review, conflict of interest evaluations, and consent order monitoring, to maintain a clear and accurate view of the compliance landscape. * Assisting in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM. * Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the supported functions. * Supporting the Corporate Functions in performing timely compliance reviews of new products. * Assisting in the development and administration of Compliance training for the supported functions. * Researching any new rules/regulations and rule/regulation changes and implementing policies, procedures or other controls necessary to comply with the rules/regulations. * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **_Qualifications:_** * Knowledge of compliance laws, rules, regulations, risks and typologies * Adept at analyzing large volumes of complex data from various Citi systems * Advanced analytical skills * Familiarity with Corporate Functions such as Finance, Risk, or Legal within a large, complex financial institution. * Excellent project management and organizational skills and capability to handle multiple projects at one time * Must be a self-starter, flexible, innovative and adaptive * Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization * Ability to work independently * Strong written and verbal communication skills * Ability to navigate a complex organization * Proficient in MS Office applications (Excel, Word, PowerPoint) * Demonstrated knowledge in area of focus ** _Education:_** * Bachelor’s degree \\------------------------------------------------------ ## **Job Family Group:** Compliance \\------------------------------------------------------ ## **Job Family:** Business Compliance Risk Management \\------------------------------------------------------ ## **Time Type:** Full time \\------------------------------------------------------ ## **Primary Location:** Ofallon Missouri United States \\------------------------------------------------------ ## **Primary Location Full Time Salary Range:** $90,080.00 - $135,120.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. \\------------------------------------------------------ ## **Most Relevant Skills** Analytical Thinking, Business Acumen, Credible Challenge, Digital Skills (Including AI), Laws and Regulations, Process Execution, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment. \\------------------------------------------------------ ## **Other Relevant Skills** Management Reporting, Policy and Procedure, Risk Remediation. \\------------------------------------------------------ ## **Anticipated Posting Close Date:** Jun 28, 2026 \\------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ __ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm). View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._", "summaryDescription" : "Compliance Product Senior Analyst - Governance and Reporting at Compliance Product Senior Analyst", "postedDate" : "2026-06-12T21:55:59.636", "createdAt" : "2026-06-14T21:55:59.620", "lastUpdated" : "2026-06-15T23:31:51.899", "ingestTimestamp" : "2026-06-14T21:55:59.620", "mongoId" : "6a2eb32774d8ee00a0e7dcc6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://citi.wd5.myworkdayjobs.com/2/job/Ofallon-Missouri-United-States/Compliance-Product-Senior-Analyst---Governance-and-Reporting_26930745", "salaryAnnualMin" : 90080, "salaryAnnualMax" : 135120, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight" ], "skillCount" : 4, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "senior", "dataQualityScore" : 1.0, "_score" : 647.18713, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Banking", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30a1fbf292fd229c117a67", "title" : "Customer Experience Coordinator", "company" : "Veterinary Emergency Group", "industry" : "Healthcare", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Customer Experience Coordinator in Boulder, United States, adjusted for the Healthcare industry and company size." }, "location" : "Boulder, Colorado, United States", "locations" : [ "Boulder", "Colorado", "United States" ], "timestamp" : "2026-06-16T10:55:55.536", "fingerprint" : "96905034d4fd241920813a1ad9004ec800b9a29e2f9c41585e167075393fcdb8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/veterinaryemergencygroupst/jobs/6018871004?gh_jid=6018871004", "externalId" : "6018871004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boulder", "state" : "Colorado", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.0149856,-105.2705450" } ], "locationText" : "Boulder, Colorado, United States", "professionalSkills" : [ "Customer service", "Patient care", "Financial guidance", "End-of-life decisions" ], "hardSkillsList" : [ "Payment processing", "Information protection" ], "softSkillsList" : [ "Empathetic", "People-centric" ], "hardSkills" : [ { "name" : "Payment processing", "level" : "intermediate" }, { "name" : "Information protection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic" }, { "name" : "People-centric" } ], "majorSkills" : "Customer experience, Customer communication, Problem resolution", "majorSkillsList" : [ "Customer experience", "Customer communication", "Problem resolution" ], "coreResponsibilities" : "Greet every customer, Oversee customer communications, Record communication details accurately, Route urgent medical calls, Deliver personalized experiences, Look for creative ways to say yes, Listen with empathy, Resolve concerns quickly, Anticipate issues before escalation, Keep nurses and doctors updated, Provide confidential guidance, Process payments accurately, Protect personal information, Protect financial information, Follow up with customers, Check on pet's care, Strengthen customer relationships, Celebrate special moments, Capture special moments, Create lasting connections", "teamCollaboration" : "Work with nurses; Work with doctors", "domainKnowledge" : "Veterinary emergency medicine; Financial options; End-of-life decisions", "domainList" : [ "veterinary-emergency-medicine", "financial-options", "end-of-life-decisions" ], "domainSpecificKnowledge" : [ "Veterinary emergency medicine", "Financial options", "End-of-life decisions" ], "toolProficiency" : [ "Practice management software" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Record details accurately", "continuousLearning" : "Learning opportunities; Mentorship", "innovationCreativity" : "Creative ways to say yes", "problemSolvingSkills" : "Resolve concerns quickly; Anticipate issues", "specialRequirements" : "Work nights, Work weekends, Work holidays, Work in noisy environment, Work with unpleasant odors", "outcomesObjectives" : "Perfecting the experience; Strengthen relationships; Create lasting connections", "qualificationsBasic" : "2+ years customer service experience, Advanced computer programs knowledge, Practice management software knowledge, Highly organized, Attention to detail, Able to interact positively, Multitasker, High emotional intelligence, Adaptable, Amenable in high stakes environments, Willing to work in noisy environment, Willing to work with unpleasant odors, Availability nights, weekends, holidays", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU’LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate Keep nurses and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information Follow up with customers after visits to check on their pet’s care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED 2+ years of experience in a customer service role Advanced knowledge in computer programs and practice management software Highly organized, with strong attention to detail A strong communicator; able to interact positively with anyone and everyone A strong multitasker, able to thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation, including base and 401K match Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend. Clinical student loan repayment so you don’t need to worry about your student debt Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.", "summaryDescription" : "Customer Experience Coordinator at Veterinary Emergency Group. Skills: Customer experience, Customer communication, Problem resolution. Greet every customer. Oversee customer communications", "postedDate" : "2026-06-16T03:16:28.528", "createdAt" : "2026-06-16T03:16:28.528", "lastUpdated" : "2026-06-16T10:55:55.536", "ingestTimestamp" : "2026-06-16T03:16:28.528", "mongoId" : "6a30a1fbf292fd229c117a67", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Payment processing", "Information protection", "Empathetic", "People-centric", "Customer experience", "Customer communication", "Problem resolution", "Customer service", "Patient care", "Financial guidance", "End-of-life decisions", "Veterinary emergency medicine", "Financial options", "Practice management software" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 646.45544, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307615f292fd229c0162c6", "title" : "Senior Product Manager – Core Experience", "company" : "IG US Holdings, Inc.", "industry" : "FinTech", "salary" : { "min" : 165000.0, "max" : 235000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in Chicago, adjusted for the FinTech industry and company size." }, "location" : "Chicago, Illinois, United States", "locations" : [ "Chicago", "Illinois", "United States" ], "timestamp" : "2026-06-16T11:09:25.505", "fingerprint" : "7f9deb48b9e041f8297200a8c8d1c593ae363ec7c596d085d74fbb7872c123d0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tastylive/jobs/6015691004", "externalId" : "6015691004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, Machine learning", "professionalSkills" : [ "Product strategy", "Business cases", "Market research", "Financial metrics", "Non-functional requirements" ], "hardSkillsList" : [ "Prototyping", "A/B testing", "Advanced analytics", "Roadmapping" ], "hardSkills" : [ { "name" : "Prototyping", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Advanced analytics", "level" : "intermediate" }, { "name" : "Roadmapping", "level" : "intermediate" } ], "majorSkills" : "Product strategy, Platform ownership, Consumer experience", "majorSkillsList" : [ "Product strategy", "Platform ownership", "Consumer experience" ], "coreResponsibilities" : "Own customer journey, Own critical experiences, Own feature builds, Support onboarding, Support fraud, Support account security, Support funding flows, Support account management, Set platform standards, Partner with design, Partner with engineering, Establish navigation patterns, Establish shared UI components, Establish design conventions, Own accessibility standards, Drive measurable business outcomes, Develop product strategy, Translate business vision, Measure impact, Build business cases, Conduct market research, Define metrics, Hold yourself accountable, Navigate complexity, Manage stakeholder relationships, Operate as connective tissue, Resolve prioritization conflicts, Contribute to shared conventions, Ensure platform decisions serve business, Ensure platform decisions serve customers, Communicate with executive stakeholders, Translate between technical and business, Leverage emerging technologies, Enhance product capabilities, Solve customer problems, Establish monitoring strategies, Ensure adherence to requirements", "teamCollaboration" : "Cross-functional teams; Vertical product teams; Executive stakeholders", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Consumer-facing experiences; Mobile and web; Onboarding; Product discovery; Fintech; Trading experience; Brokerage operations; Financial markets", "domainList" : [ "consumer-facing-experiences", "mobile-and-web", "onboarding", "product-discovery", "fintech", "trading-experience", "brokerage-operations", "financial-markets" ], "domainSpecificKnowledge" : [ "Consumer-facing experiences", "Mobile and web", "Onboarding", "Product discovery", "Fintech", "Trading experience", "Brokerage operations", "Financial markets" ], "toolProficiency" : [ "Roadmapping platforms" ], "communicationSkills" : "Executive presentations; Technical translation", "continuousLearning" : "Conference attendance", "innovationCreativity" : "Emerging technologies", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Improve activation rates; Improve funding conversion; Improve feature discoverability; Improve cross-sell", "qualificationsBasic" : "6+ years product management experience, Consumer experience expertise, Technical and commercial acumen, Advanced PM methods proficiency, Emerging technologies experience, Excellent communication skills, Excellent collaboration skills", "qualificationsPreferred" : "Fintech experience preferred, Adjacent regulated industry experience preferred, Retail trading experience preferred, Brokerage operations experience preferred, Financial markets technology experience preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Company Name: IG US Holdings, Inc. Role: Senior Product Manager, Core Experience Location: Chicago, IL - Hybrid (3 days/week in office) Our Product Team manages the portfolio of features and enhancements that power tastytrade, guiding each initiative from initial concept through discovery, build, deployment, and continuous improvement. We're hiring a Senior Product Manager to own the foundation every tastytrade customer touches — the core platform experience across mobile, web, and desktop including onboarding, discovery, and the connections between our vertical trading products. This role reports into the Lead Product Manager and is a high-visibility role with real platform ownership and significant cross-functional influence. tastytrade's product org is actively growing, and this role is part of that build. You'll have the opportunity to help shape not just the core platform experience, but the ways of working and sharing conventions that scale with the team. What You’ll Do: Own the customer journey Own critical experiences and feature builds to support onboarding, fraud and account security, funding flows, and account management. Set platform standards Partner with design and engineering to establish the navigation patterns, shared UI components, and design conventions that create a consistent experience across tastytrade's products and platforms. Own accessibility standards as a platform-level commitment, ensuring shared components, navigation frameworks, and onboarding flows meet or exceed WCAG guidelines. Drive measurable business outcomes: Develop product strategy that translates business vision into executable plans, using data-driven frameworks to measure impact through OKRs and KPIs — with particular focus on activation rates, funding conversion, feature discoverability, and cross-sell. Build business cases with ROI projections and conduct market research to inform strategic direction. Define the metrics that matter for platform health and customer progression and hold yourself accountable to them. Navigate complexity and stakeholder relationships Operate as the connective tissue between vertical product teams (equities, options, futures, FX, etc.) and the broader organization —helping resolve prioritization conflicts, contributing to shared conventions, and ensuring that platform-level decisions serve both the business and end customers well. Communicate confidently with executive stakeholders while effectively translating between technical and business perspectives. Leverage emerging technologies Use AI and emerging technologies to enhance product capabilities and solve customer problems more effectively — from smarter onboarding personalization to intelligent cross-sell surfaces and proactive account management tools. Establish monitoring strategies to ensure ongoing adherence to performance, security, and reliability requirements for post-launch. Who You Are: 6+ years of product management experience with demonstrated success driving complex, cross-functional product initiatives on multi-PM teams Consumer Experience & Discovery: Deep expertise in consumer-facing experiences that span mobile and web, with a strong point of view on navigation, information architecture, onboarding, and product discovery and design. You've thought hard about how customers progress through a product over time, not just how they use it in a single session Strong technical and commercial acumen: you can define comprehensive non-functional requirements and work in lockstep with engineering teams while building business cases and tracking financial metrics tied to product performance Proficiency with advanced PM methods and emerging technologies: Skilled with prototyping, A/B testing, advanced analytics, and road mapping platforms, with experience leveraging AI and machine learning to optimize product capabilities Excellent communication and collaboration skills: Able to tailor messaging to diverse stakeholders from engineers to executives, with a track record of influencing without authority across teams with competing priorities Passion for empowering individual traders and improving the trading experience through data-driven insights and strategic decision-making Strongly Preferred Experience: Experience in fintech or an adjacent regulated industry (e. g. insurance, gaming) or retail trading, brokerage operations, or financial markets technology is a meaningful advantage — you understand that platform decisions carry compliance and operational weight, not just UX tradeoffs Company Perks + Benefits:    Performance Bonuses    Stock Purchase Options    Medical/Vision/Dental Benefits  401k Plan   Annual educational / conference stipend 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)    10 Paid Sick Days    Gym Membership Reimbursement    Commuter Benefits    Pet Insurance    Wellness & Mental Health Programs    Charitable Donation Matching    Two Paid Volunteer Days Off    Daily catered lunch when in the office    Full kitchen with snacks and beverages    In-building gym    Shuttle to/from Metra    Office located in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars Base Salary Range: $150,000 - $190,000 The actual salary offered will be based on the candidate's level of experience and qualifications. Discretionary Performance Bonus: 15-20% of base salary based on individual and company performance. About IGNA + tasty IG North America is home to tastytrade, tastylive & tastyfx—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG|tasty – the future gets built here. Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars. tastytrade | tastylive  | tastyfx 1330 W Fulton Market, Chicago, IL 60607   *Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! ", "summaryDescription" : "Senior Product Manager – Core Experience at IG US Holdings, Inc.. Skills: Product strategy, Platform ownership, Consumer experience. Own customer journey. Own critical experiences", "postedDate" : "2026-06-16T01:18:33.027", "createdAt" : "2026-06-16T01:18:33.027", "lastUpdated" : "2026-06-16T11:09:25.505", "ingestTimestamp" : "2026-06-16T01:18:33.027", "mongoId" : "6a307615f292fd229c0162c6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 165000, "salaryAnnualMax" : 235000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Prototyping", "A/B testing", "Advanced analytics", "Roadmapping", "Product strategy", "Platform ownership", "Consumer experience", "Business cases", "Market research", "Financial metrics", "Non-functional requirements", "Roadmap planning", "Consumer-facing experiences", "Mobile and web", "Onboarding", "Product discovery", "Fintech", "Trading experience", "Brokerage operations", "Financial markets", "Roadmapping platforms" ], "skillCount" : 21, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 641.0167, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "68c2e437f8b1b0376634c89c", "title" : "Product Manager-Tech, Customer Experience and Business Trends", "company" : "ASSPL", "industry" : "Project/Program/Product Management--Non-Tech, Product Management - Technical, cx and business trends", "salary" : { "min" : 2500000.0, "max" : 4000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in the Technology industry in Bengaluru, India, adjusted for manager experience and full-time employment." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T08:06:53.078", "fingerprint" : "7a31ff8fa21802d66c80dc8e83cd4aef614178ea2b34cb8ead33383ef9a66c37", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3072451/apply", "externalId" : "121e6783-b890-4923-8bd1-b7bac1a8c8e4", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceLevel" : "Manager", "technicalSkills" : "AI, Machine Learning, GenAI", "professionalSkills" : [ "Business strategy", "Customer experience" ], "hardSkillsList" : [ "Data analysis", "Prototyping", "Process automation" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Prototyping", "level" : "intermediate" }, { "name" : "Process automation", "level" : "intermediate" } ], "majorSkills" : "Product strategy, Customer experience, AI innovation", "majorSkillsList" : [ "Product strategy", "Customer experience", "AI innovation" ], "coreResponsibilities" : "Lead large complex studies, Design proof of concept experiments, Evaluate end-to-end customer experience, Own full study lifecycle, Present narrative of insights, Present recommendations to leadership, Integrate technology and strategy, Understand complex technologies, Produce meaningful insights, Align technical solutions with business goals, Align technical solutions with customer experience metrics, Stay connected to customer trends, Stay connected to customer needs, Stay connected to customer pain points, Share knowledge about product developments, Share knowledge about scientific developments, Leverage artificial intelligence, Leverage machine learning, Enhance customer experiences, Personalize customer experiences, Design proof of concept experiments, Describe customer experiences powered by ML, Own prototyping, Own testing, Own validation, Own continuous improvement, Code out of simple challenges, Develop prototypes, Automate processes, Validate hypotheses, Innovate and improve processes, Optimize efficiencies, Communicate complex concepts, Collaborate with stakeholders, Work with internal technical stakeholders, Execute studies, Work cross-functionally with peers, Support training, Support best practices, Support shared opportunities", "teamCollaboration" : "Cross-functional collaboration; Work with technical stakeholders; Work with global peers", "projectManagementSkills" : [ "Roadmap", "User stories" ], "domainKnowledge" : "Customer experience; Business trends; Cloud space; GenAI", "domainList" : [ "customer-experience", "business-trends", "cloud-space", "genai" ], "domainSpecificKnowledge" : [ "Customer experience", "Business trends", "Cloud space", "GenAI" ], "communicationSkills" : "Communicate technical concepts; Communicate strategic concepts", "documentationSkills" : "Written narrative", "innovationCreativity" : "Co-create innovative solutions; AI-powered innovation", "problemSolvingSkills" : "Structuring complex problems", "outcomesObjectives" : "Drive improvements to customer experience", "qualificationsBasic" : "4+ years product development, 4+ years product management, 3+ years software development", "qualificationsPreferred" : "Knowledge of agile product development, Knowledge of life-cycle management", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you a strategic thinker with a passion for technology and customer-centric innovation? Do you thrive in ambiguity, excel at structuring complex problems, and have a proven track record in both hands-on coding and high-impact consulting? Amazon is seeking a uniquely skilled Technical Program Manager to join our dynamic Customer Experience strategy team within Customer Experience and Business Trends. This role is ideal for someone who combines deep technical expertise with an understanding of business strategy and customer experience. As a Technical Product Manager, you will work at the intersection of engineering, strategy, and customer experience to help our company deliver world-class experiences for our customers. You’ll leverage your experience in both technical development and business strategy to drive initiatives from ideation through launch, using artificial intelligence and advanced analytics to co-create innovative solutions. Key job responsibilities • Lead, large complex studies: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights and recommendations to senior leadership to drive improvements to Amazon customer experience. • Manage ambiguity by integrating technology and strategy: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience. Apply your tech experience to align technical solutions with business goals and customer experience metrics. • Stay up to date on customers and future customer trends: Stay connected to customer trends, needs, and pain points in the cloud space. Continuously absorb and share knowledge about the latest product and scientific developments related to GenAI • Drive AI-powered innovation for our customers: Identify opportunities to leverage artificial intelligence and machine learning to enhance and personalize customer experiences. Design and build proof of concept experiments that best describe the experience of the customer experiences powered by ML. Own prototyping, testing, validation, and continuous improvement. • Operational efficiencies: Code your way out of simple challenges, using tools to develop prototypes, automate processes, and validate hypotheses. Continuously innovate and improve processes to optimize efficiencies. • Communicate and collaborate with stakeholders: Communicate complex technical and strategic concepts clearly to both technical and non-technical stakeholders. Work with internal technical stakeholders (e.g., technical product managers, software developers, solution architects, customer/user experience researchers, product designers, operations, customer service) to execute studies and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understand and improve customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. Basic Qualifications: - 4+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience - 3+ years of software development experience Preferred Qualifications: - Knowledge of agile product development and life-cycle management process Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Product Manager-Tech, Customer Experience and Business Trends at ASSPL. Skills: Product strategy, Customer experience, AI innovation. Lead large complex studies. Design proof of concept experiments", "postedDate" : "2026-06-13T19:16:23.586", "createdAt" : "2026-06-13T19:16:23.586", "lastUpdated" : "2026-06-15T08:06:53.078", "ingestTimestamp" : "2026-06-13T19:16:23.586", "mongoId" : "68c2e437f8b1b0376634c89c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3072451/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data analysis", "Prototyping", "Process automation", "Product strategy", "Customer experience", "AI innovation", "Business strategy", "Roadmap", "User stories", "Business trends", "Cloud space", "GenAI" ], "skillCount" : 12, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 639.73083, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30778af292fd229c02504f", "title" : "Customer Experience Representative", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 36000.0, "max" : 45000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Experience Representative in Vancouver, Canada, adjusted for the retail industry and part-time employment." }, "location" : "Vancouver, BC, Canada", "locations" : [ "Vancouver", "BC", "Canada" ], "timestamp" : "2026-06-16T12:37:51.001", "fingerprint" : "b8c75add266925c7392bff968b1c63870fe7dc1fc32d9e588ae93beaac6dc05a", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132228721-customer-experience-representative-", "externalId" : "744000132228721", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vancouver", "state" : "British Columbia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "49.2608724,-123.1139520" } ], "locationText" : "Vancouver, British Columbia, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "coreResponsibilities" : "Support daily store operations, Conduct inventory cycle counts, Replenish stock, Manage product returns, Shelve products, Receive and process incoming merchandise, Use merchandising standards, Create a visually appealing store, Create a warm and welcoming environment, Add joy to customers' lives, Leverage product to tell stories, Engage and connect with customers, Curate specific product collections, Role model Indigo’s High Performance Characteristics, Seek information regarding new products, Seek information regarding promotions, Seek information regarding programs, Contribute to a safe environment, Respond to customer feedback, Hold self accountable, Hold others accountable, Own self-development, Provide continuous feedback to colleagues, Provide continuous feedback to Leadership Team, Share ideas to improve employee experience, Share ideas to improve customer experience", "teamCollaboration" : "Share ideas with Leadership Team", "continuousLearning" : "Willingness to learn new things; Be exposed to all aspects of the store", "specialRequirements" : "Early morning start time, Late night start time, Evening availability, Weekend availability, Holiday availability, Overnight availability", "outcomesObjectives" : "Create an exceptional customer experience; Create an exceptional employee experience", "qualificationsBasic" : "Ability to be mobile on the sales floor, Ability to lift medium to large items up to 40 pounds, Availability to work a flexible schedule, Bilingualism (French/English) required for positions in Québec", "qualificationsPreferred" : "Experience in specialty retail, Experience in a retail environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. * We Will Hire, Inspire, Promote and Retain the Best * We Will Be Customer Centric * We Will Be Entrepreneurial * We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment * We Will Be Committed to True and Shared Value Creation * We Will Be Systems Thinking, Data Driven and AI enabled You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. WHAT YOU’LL DO * Support the daily operations of the store, before or after the store closes (5AM or 10PM start time) * Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise * Use merchandising standards to create a visually appealing, stimulating store * Create a warm and welcoming environment in our stores * Add joy to our customers' lives * Leverage our product to tell stories * Engage and connect with our customers on the floor * Curate specific product collections for each customer you meet * Role model Indigo’s High Performance Characteristics * Seek information regarding new products, promotions and programs * Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers * Take accountability to respond to customer feedback in a timely manner * Hold self and others accountable * Own self-development and provide continuous feedback to colleagues and Leadership Team * Share ideas with Leadership Team on how to improve the employee and customer experience ## Qualifications * Experience in specialty retail or a retail environment preferred but not required * Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store * Demonstrated commitment to creating an exceptional employee and customer experience * Ability to be mobile on the sales floor for extended periods of time * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role) * Bilingualism (French/English) is required for all positions in Québec; other languages an asset ## Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [talent@indigo.ca](mailto:talent@indigo.ca) This posting is for a current opportunity within Indigo", "summaryDescription" : "Customer Experience Representative at Indigo Books & Music. Support daily store operations. Conduct inventory cycle counts", "postedDate" : "2026-06-15T15:04:26.000", "createdAt" : "2026-06-16T01:39:03.519", "lastUpdated" : "2026-06-16T12:37:51.001", "ingestTimestamp" : "2026-06-16T01:39:03.519", "mongoId" : "6a30778af292fd229c02504f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 636.4177, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c95ab74d8ee00a098dabf", "title" : "Manager, Customer Experience", "company" : "Fanatics Betting & Gaming", "industry" : "Retail", "salary" : { "min" : 95000.0, "max" : 117000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Jersey City, New Jersey, United States", "locations" : [ "Jersey City", "New Jersey", "United States" ], "timestamp" : "2026-06-15T21:51:35.788", "fingerprint" : "08d8063b80a95f0abcb79d301c9c8034614846720a7d025be3cc55400d13770f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticsfbg/jobs/4231612009", "externalId" : "4231612009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Jersey City", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7215682,-74.0474550" } ], "locationText" : "Jersey City, New Jersey, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer experience, Drive customer satisfaction, Ensure customer value realization, Build and maintain customer relationships, Focus on customer retention", "domainKnowledge" : "Sports betting; iGaming platform", "domainList" : [ "sports-betting", "igaming-platform" ], "domainSpecificKnowledge" : [ "Sports betting", "iGaming platform" ], "specialRequirements" : "In-person components for interview/onboarding, Multi-day cultural immersion in NYC", "qualificationsBasic" : "Must be able to obtain and maintain any required gaming licenses", "qualificationsPreferred" : "Advanced degree a plus", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U. S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Overview As a Manager, Customer Experience at Fanatics Betting advanced degree a plus Additional Requirements Must be able to obtain and maintain any required gaming licenses as mandated by state regulatory bodies Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $95,000—$117,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Manager, Customer Experience at Fanatics Betting & Gaming. Manage customer experience. Drive customer satisfaction", "postedDate" : "2026-06-14T20:59:28.333", "createdAt" : "2026-06-14T20:59:28.333", "lastUpdated" : "2026-06-15T21:51:35.788", "ingestTimestamp" : "2026-06-14T20:59:28.333", "mongoId" : "6a2c95ab74d8ee00a098dabf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 117000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Sports betting", "iGaming platform" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 635.4041, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Sports", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a488c74d8ee00a05e0163", "title" : "Product Manager - Ledger & Reporting", "company" : "BVNK", "industry" : "Financial Services", "salary" : { "min" : 3500000.0, "max" : 5500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in FinTech, adjusted for a remote role in India and company size." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-14T22:13:05.293", "fingerprint" : "beb97617d0392fa97f0cb2ac11a6d0ace34c480425b5c6c8efbaa2755135fe1a", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/bvnk/jobs/4881318101", "externalId" : "4881318101", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "experienceLevel" : "Manager", "technicalSkills" : "Snowflake, QuickSight, Kafka", "professionalSkills" : [ "Product strategy", "Roadmap development", "User stories", "Financial data", "Reporting", "Reconciliation workflows", "Invoicing systems", "API design", "Data models", "Database schemas", "Stakeholder management" ], "hardSkillsList" : [ "Double-entry bookkeeping", "Ledger postings", "Balance snapshots", "Fee structures", "Event-driven architectures" ], "hardSkills" : [ { "name" : "Double-entry bookkeeping", "level" : "intermediate" }, { "name" : "Ledger postings", "level" : "intermediate" }, { "name" : "Balance snapshots", "level" : "intermediate" }, { "name" : "Fee structures", "level" : "intermediate" }, { "name" : "Event-driven architectures", "level" : "intermediate" } ], "majorSkills" : "Product vision, Product strategy, Roadmap delivery, Financial reporting, Customer reconciliation", "majorSkillsList" : [ "Product vision", "Product strategy", "Roadmap delivery", "Financial reporting", "Customer reconciliation" ], "coreResponsibilities" : "Own product vision and roadmap for Reporting &, Define strategy for BVNK financial data exposure, Drive transaction report fee breakdowns, Define requirements for transaction reports and APIs, Build customer reconciliation product, Define and deliver customer-facing reconciliation endpoints, Improve internal financial reporting, Partner with Finance, Reconciliation, and Operations, Deliver standardised reports and views, Collaborate across domains, Ensure reporting data is consistent and accurate, Define reporting for multi-entity requirements, Define reporting for regulatory requirements, Own stakeholder relationships, Serve as primary product contact, Engage with Commercial, Finance, Operations, and customers, Gather requirements, Validate solutions, Communicate roadmap priorities, Measure and iterate, Define and track KPIs, Use data to inform roadmap prioritisation, Demonstrate impact, Ship with quality, Write clear PRDs, Write user stories, Write acceptance criteria, Participate in architecture reviews, Participate in technical design submissions, Run beta programmes", "teamCollaboration" : "Cross-functional collaboration; Work with engineering; Work with finance; Work with operations; Work with compliance; Work with commercial teams; Work with Billing & Fees; Work with Wallets; Work with Balances; Work with Digital Assets; Work with Treasury; Work with Reconciliation domain; Engage with enterprise customers", "projectManagementSkills" : [ "Roadmap prioritisation", "Agile" ], "domainKnowledge" : "Stablecoins; Financial services; Ledger systems; Financial reporting; Reconciliation products; Transaction data; Balance reporting; Reconciliation workflows; Invoicing systems; Double-entry bookkeeping; Ledger postings; Balance snapshots; Fee structures; MiCA compliance; Safekeeping; EMI reconciliation; Client money rules; B2B payments; Stablecoin infrastructure; Crypto-adjacent products; Multi-tenant architectures; Entity-level data segregation; Event-driven data pipelines", "domainList" : [ "stablecoins", "financial-services", "ledger-systems", "financial-reporting", "reconciliation-products", "transaction-data", "balance-reporting", "reconciliation-workflows", "invoicing-systems", "double-entry-bookkeeping", "ledger-postings", "balance-snapshots", "fee-structures", "mica-compliance", "safekeeping", "emi-reconciliation", "client-money-rules", "b2b-payments", "stablecoin-infrastructure", "crypto-adjacent-products", "multi-tenant-architectures", "entity-level-data-segregation", "event-driven-data-pipelines" ], "domainSpecificKnowledge" : [ "Stablecoins", "Financial services", "Ledger systems", "Financial reporting", "Reconciliation products", "Transaction data", "Balance reporting", "Reconciliation workflows", "Invoicing systems", "Double-entry bookkeeping", "Ledger postings", "Balance snapshots", "Fee structures", "MiCA compliance", "Safekeeping", "EMI reconciliation", "Client money rules", "B2B payments", "Stablecoin infrastructure", "Crypto-adjacent products", "Multi-tenant architectures", "Entity-level data segregation", "Event-driven data pipelines" ], "toolProficiency" : [ "Slack", "Confluence", "Jira" ], "communicationSkills" : "Written communication; Verbal communication; Present product strategy", "documentationSkills" : "PRDs; User stories; Acceptance criteria", "problemSolvingSkills" : "Data-driven decision making", "outcomesObjectives" : "Reporting accuracy KPIs; Customer adoption KPIs; Reduction in manual reconciliation effort; Internal stakeholder satisfaction", "qualificationsBasic" : "5+ years product management experience, Experience in fintech, payments, or financial services, Experience building internal and customer-facing data products, Cross-functional collaboration skills, Data-driven decision making, Technical fluency, Experience in a fast-paced, scaling environment, Excellent written and verbal communication, Remote-first mindset", "qualificationsPreferred" : "Experience with regulated financial services, Experience with compliance reporting requirements, Background in B2B payments platforms, Background in stablecoin infrastructure, Background in crypto-adjacent products, Familiarity with reconciliation platforms, Familiarity with financial ledger systems, Experience with multi-tenant architectures, Experience with entity-level data segregation, Understanding of event-driven data pipelines, Product experience with self-serve billing platforms, Product experience with invoicing platforms", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About us: We believe the next generation of financial services will be powered by stablecoins. Founded in 2021, our mission at BVNK is to accelerate global money movement. We’re building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and Tier 1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd. Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital. We’re a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift. In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we’re accelerating our growth – and we're looking for smart, ambitious people to help us build the future of financial services. We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024. About this role in the team: We're looking for a Product Manager to own the product vision, strategy, and delivery for the Reporting enabling them to reconcile invoices, audit charges programmatically, and automate close processes, while also building the internal reporting foundations that Finance, Reconciliation, and Operations depend on to scale. Key Areas of Responsibilities: Own the product vision and roadmap for Reporting & Customer Reconciliation — Define the strategy for how BVNK exposes financial data to customers and internal teams, aligning with the broader Ledger domain mission and company objectives (Billing 2.0, self-serve experience, MiCA compliance). Drive transaction report fee breakdowns — Define requirements and work with engineering to ensure transaction reports and APIs properly include both real-time and invoiced fees, broken down by fee type Build the customer reconciliation product — Define and deliver customer-facing reconciliation endpoints and reporting surfaces that enable enterprise clients to programmatically audit charges, automate close processes, and reconcile against invoices. Improve internal financial reporting — Partner with Finance, Reconciliation, and Operations to understand their data needs and deliver standardised reports and views that replace fragmented, manual processes with reliable, automated data pipelines. Collaborate across domains — Work with the Billing & Fees, Wallets, Balances , Digital Assets, Treasury, and Reconciliation domain to ensure reporting data is consistent and accurate end-to-end. Define reporting for multi-entity and regulatory requirements — As BVNK expands across jurisdictions and customer types, ensure reporting structures correctly represent entity-specific data, segregation requirements, and regulatory obligations (MiCA safekeeping, EMI reconciliation). Own stakeholder relationships — Serve as the primary product contact for Reporting & Customer Reconciliation. Engage regularly with Commercial (AMs/CSMs), Finance, Operations, and enterprise customers to gather requirements, validate solutions, and communicate roadmap priorities. Measure and iterate — Define and track KPIs for reporting accuracy, customer adoption of reconciliation tools, reduction in manual reconciliation effort, and internal stakeholder satisfaction. Use data to inform roadmap prioritisation and demonstrate impact. Ship with quality — Write clear PRDs, user stories, and acceptance criteria. Participate in architecture reviews and technical design submissions. Run beta programmes with select customers and internal teams to validate reporting capabilities before general availability. What we need from you: 5+ years of product management experience in fintech, payments, or financial services — ideally with exposure to ledger systems, financial reporting, or reconciliation products. Deep understanding of financial data and reporting — you've worked with transaction data, balance reporting, reconciliation workflows, or invoicing systems. You understand concepts like double-entry bookkeeping, ledger postings, balance snapshots, and fee structures or can learn them quickly. Experience building internal and customer-facing data products — you've defined and delivered reporting APIs, dashboards, data exports, or reconciliation tools that serve both external customers and internal operations teams. Strong cross-functional collaboration skills — you're comfortable working with engineering, finance, operations, compliance, and commercial teams. You can translate complex financial requirements into clear product specifications and negotiate priorities across stakeholders with competing needs. Data-driven decision making — you use quantitative and qualitative data to inform roadmap decisions, measure product impact, and communicate outcomes to leadership. Technical fluency — you don't need to write code, but you can engage meaningfully with engineers on API design, data models, event-driven architectures, and database schemas. You're comfortable with tools like Snowflake, QuickSight, or similar BI/data warehousing platforms. Experience in a fast-paced, scaling environment — you've operated in a startup or scale-up where scope is broad, resources are constrained, and you need to make pragmatic trade-offs between ideal and achievable. Excellent written and verbal communication — you write clear PRDs, run effective stakeholder meetings, and can present product strategy to senior leadership with confidence. Remote-first mindset — you're effectively working across time zones in an asynchronous-first culture, using Slack, Confluence, and Jira as primary collaboration tools. Nice to have: Experience with regulated financial services (EMI, VASP) and compliance reporting requirements (MiCA, safeguarding, client money rules). Background in B2B payments platforms, stablecoin infrastructure, or crypto-adjacent products. Familiarity with reconciliation platforms (Duco, Xero, or similar) and financial ledger systems. Experience working with multi-tenant architectures and entity-level data segregation. Understanding of event-driven data pipelines (Kafka, outbox patterns) and how they impact data consistency in reporting. Product experience with self-serve billing or invoicing platforms. What you can expect from us: Fair and competitive salary at every stage of your growth Flexible working hours, with hybrid working at its heart A culture built on passionate, growth-minded people A flexible approach to holiday Opportunities to travel to our offices around the world An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.", "summaryDescription" : "Product Manager - Ledger & Reporting at BVNK. Skills: Product vision, Product strategy, Roadmap delivery, Financial reporting, Customer reconciliation. Own product vision and roadmap for Reporting &. Define strategy for BVNK financial data exposure", "postedDate" : "2026-06-11T19:29:35.658", "createdAt" : "2026-06-11T19:29:35.658", "lastUpdated" : "2026-06-14T22:13:05.293", "ingestTimestamp" : "2026-06-11T19:29:35.658", "mongoId" : "6a2a488c74d8ee00a05e0163", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Double-entry bookkeeping", "Ledger postings", "Balance snapshots", "Fee structures", "Event-driven architectures", "Product vision", "Product strategy", "Roadmap delivery", "Financial reporting", "Customer reconciliation", "Roadmap development", "User stories", "Financial data", "Reporting", "Reconciliation workflows", "Invoicing systems", "API design", "Data models", "Database schemas", "Stakeholder management", "Roadmap prioritisation", "Agile", "Stablecoins", "Financial services", "Ledger systems", "Reconciliation products", "Transaction data", "Balance reporting", "MiCA compliance", "Safekeeping", "EMI reconciliation", "Client money rules", "B2B payments", "Stablecoin infrastructure", "Crypto-adjacent products", "Multi-tenant architectures", "Entity-level data segregation", "Event-driven data pipelines", "Slack", "Confluence", "Jira" ], "skillCount" : 41, "jobCategory" : "product", "jobSubcategory" : "product", "dataQualityScore" : 0.8888889, "_score" : 635.0282, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services" }, { "id" : "6a30511af292fd229cefa48c", "title" : "Senior Product Manager, Customer Insights", "industry" : "Product", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in the Technology industry in Bulgaria, adjusted for seniority and remote work." }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-06-16T13:03:47.596", "fingerprint" : "0d7b98f3cf4ba4103012106b5097798c477c356e660b0ff25a3656601e1f0034", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/1a27ef19-4c6f-48ca-86a3-ba515ee8f7ce/apply", "externalId" : "1a27ef19-4c6f-48ca-86a3-ba515ee8f7ce", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Product strategy", "Roadmap development", "Data modeling", "Reporting frameworks", "AI technologies", "Conversational analytics", "Proactive recommendations", "Intelligent workflows", "Data pipelines", "Aggregation strategies", "Data quality", "Scalability considerations", "Product-market fit", "Cross-functional leadership" ], "hardSkillsList" : [ "Analytics", "Reporting", "Business intelligence", "Data products", "Data models", "Instrumentation strategies", "Key metrics", "Reporting frameworks", "Data pipelines", "Aggregation strategies", "Data quality", "Scalability", "AI technologies", "Conversational analytics", "Proactive recommendations", "Intelligent workflows", "Audit capabilities", "Governance capabilities" ], "hardSkills" : [ { "name" : "Analytics", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Business intelligence", "level" : "intermediate" }, { "name" : "Data products", "level" : "intermediate" }, { "name" : "Data models", "level" : "intermediate" }, { "name" : "Instrumentation strategies", "level" : "intermediate" }, { "name" : "Key metrics", "level" : "intermediate" }, { "name" : "Reporting frameworks", "level" : "intermediate" }, { "name" : "Data pipelines", "level" : "intermediate" }, { "name" : "Aggregation strategies", "level" : "intermediate" }, { "name" : "Data quality", "level" : "intermediate" }, { "name" : "Scalability", "level" : "intermediate" }, { "name" : "AI technologies", "level" : "intermediate" }, { "name" : "Conversational analytics", "level" : "intermediate" }, { "name" : "Proactive recommendations", "level" : "intermediate" }, { "name" : "Intelligent workflows", "level" : "intermediate" }, { "name" : "Audit capabilities", "level" : "intermediate" }, { "name" : "Governance capabilities", "level" : "intermediate" } ], "majorSkills" : "Product strategy, Roadmap development, Analytics, Reporting, Data products, AI-powered insights", "majorSkillsList" : [ "Product strategy", "Roadmap development", "Analytics", "Reporting", "Data products", "AI-powered insights" ], "coreResponsibilities" : "Define product strategy, Execute product strategy, Define product roadmap, Execute product roadmap, Define product vision, Ensure alignment business objectives, Ensure alignment customer needs, Own end-to-end development analytics, Own end-to-end development reporting, Develop foundational data models, Develop customer-facing dashboards, Develop customer-facing reports, Develop audit logs, Develop APIs, Partner with engineering teams, Partner with data teams, Establish scalable data foundations, Establish meaningful usage metrics, Establish reporting frameworks, Support customer growth, Support customer retention, Lead evolution enterprise-grade audit, Lead evolution governance capabilities, Ensure usability audit capabilities, Ensure scalability audit capabilities, Ensure compliance readiness audit, Drive development AI-powered insights, Develop conversational analytics, Develop proactive recommendations, Develop intelligent workflows, Collaborate with Sales teams, Collaborate with Customer Success teams, Transform product data, Create compelling customer value narratives, Support renewals, Support account expansion, Engage directly with enterprise administrators, Engage directly with IT leaders, Engage directly with security stakeholders, Validate priorities, Ensure product-market fit, Work cross-functionally with adjacent teams, Create seamless experiences administration, Create seamless experiences identity management, Create seamless experiences security, Create seamless experiences governance, Translate complex business challenges, Translate ambiguous business challenges, Create intuitive product solutions, Create actionable product solutions", "teamCollaboration" : "Cross-functional teams; Engineering teams; Data teams; Sales teams; Customer Success teams; Adjacent product teams; Enterprise administrators; IT leaders; Security stakeholders", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Customer Insights; Data products; Analytics; Reporting; Business intelligence; Data models; Data pipelines; AI-native analytics; Insight-driven experiences; Enterprise administration; Governance; Identity management; Security; Compliance; Audit", "domainList" : [ "customer-insights", "data-products", "analytics", "reporting", "business-intelligence", "data-models", "data-pipelines", "ai-native-analytics", "insight-driven-experiences", "enterprise-administration", "governance", "identity-management", "security", "compliance", "audit" ], "domainSpecificKnowledge" : [ "Customer Insights", "Data products", "Analytics", "Reporting", "Business intelligence", "Data models", "Data pipelines", "AI-native analytics", "Insight-driven experiences", "Enterprise administration", "Governance", "Identity management", "Security", "Compliance", "Audit" ], "communicationSkills" : "Stakeholder management; Cross-functional leadership", "innovationCreativity" : "AI-powered insights experiences", "problemSolvingSkills" : "Analytical thinking; Problem-solving abilities; Translate complex challenges; Create actionable solutions", "outcomesObjectives" : "Support customer growth; Support customer retention; Support renewals; Support account expansion; Ensure product-market fit; Deliver measurable outcomes", "qualificationsBasic" : "4+ years product management experience, 2+ years analytics experience, 2+ years reporting experience, 2+ years business intelligence experience, 2+ years data-driven products experience, Define data models experience, Define instrumentation strategies experience, Define key metrics experience, Define reporting frameworks experience, Collaborate with engineering teams, Collaborate with data teams, Understand AI technologies, Convert complex business problems, Deliver measurable outcomes, Partner with customer-facing teams, Support customer success initiatives, Support customer retention initiatives, Support revenue growth initiatives, Analytical thinking, Problem-solving abilities, Comfort in evolving environments, Comfort in ambiguous environments", "qualificationsPreferred" : "Experience building enterprise administration products, Experience building governance products, Experience building identity and access management products, Experience building security products, Experience building compliance products, Experience building audit-related products, Background in business intelligence platforms, Background in analytics tools, Background in data-centric software products, Experience designing customer-facing APIs, Experience delivering customer-facing APIs", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Define and execute the product strategy, roadmap, and vision for the Customer Insights domain, ensuring alignment between business objectives and customer needs. Own the end-to-end development of analytics and reporting capabilities, from foundational data models to customer-facing dashboards, reports, audit logs, and APIs. Partner with engineering and data teams to establish scalable data foundations, meaningful usage metrics, and reporting frameworks that support customer growth and retention. Lead the evolution of enterprise-grade audit and governance capabilities, ensuring usability, scalability, and compliance readiness. Drive the development of AI-powered insights experiences, including conversational analytics, proactive recommendations, and intelligent workflows. Collaborate with Sales and Customer Success teams to transform product data into compelling customer value narratives that support renewals and account expansion. Engage directly with enterprise administrators, IT leaders, and security stakeholders to validate priorities and ensure product-market fit. Work cross-functionally with adjacent product teams to create seamless experiences across administration, identity management, security, and governance domains. Translate complex and ambiguous business challenges into intuitive, actionable product solutions. Requirements 4+ years of product management experience, including at least 2 years focused on analytics, reporting, business intelligence, or data-driven products. Strong expertise in data products, with hands-on experience defining data models, instrumentation strategies, key metrics, and reporting frameworks. Ability to collaborate effectively with engineering and data teams on technical topics such as data pipelines, aggregation strategies, data quality, and scalability considerations. Demonstrated understanding of AI technologies and a strong perspective on the future of AI-native analytics and insight-driven experiences. Proven track record of converting complex business problems into successful product solutions that deliver measurable outcomes. Experience partnering with customer-facing teams to support customer success, retention, and revenue growth initiatives. Excellent communication, stakeholder management, and cross-functional leadership skills. Strong analytical thinking, problem-solving abilities, and comfort working in evolving and ambiguous environments. Preferred Qualifications Experience building enterprise administration, governance, identity and access management, security, compliance, or audit-related products. Background in business intelligence platforms, analytics tools, or data-centric software products. Experience designing and delivering customer-facing APIs for analytics, reporting, or data access use cases. Benefits Competitive salary package with a target compensation range of $160,000–$215,000 CAD equivalent, based on experience, location, and qualifications. Performance-based bonus opportunities. Comprehensive health and wellness benefits. Fully remote work environment with flexibility and autonomy. Opportunity to work on innovative AI-powered and data-driven products at enterprise scale. High visibility and ownership within a strategic product area. Collaborative, cross-functional, and mission-driven work culture. Career growth opportunities within a rapidly evolving product organization. Inclusive workplace committed to equal opportunity and providing reasonable accommodations throughout the hiring process and employment lifecycle. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Product Manager, Customer Insights. Skills: Product strategy, Roadmap development, Analytics, Reporting, Data products, AI-powered insights. Define product strategy. Execute product strategy", "postedDate" : "2026-06-15T08:54:19.604", "createdAt" : "2026-06-15T08:54:19.604", "lastUpdated" : "2026-06-16T13:03:47.596", "ingestTimestamp" : "2026-06-16T03:23:34.741", "mongoId" : "6a30511af292fd229cefa48c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Analytics", "Reporting", "Business intelligence", "Data products", "Data models", "Instrumentation strategies", "Key metrics", "Reporting frameworks", "Data pipelines", "Aggregation strategies", "Data quality", "Scalability", "AI technologies", "Conversational analytics", "Proactive recommendations", "Intelligent workflows", "Audit capabilities", "Governance capabilities", "Product strategy", "Roadmap development", "AI-powered insights", "Data modeling", "Scalability considerations", "Product-market fit", "Cross-functional leadership", "Roadmap planning", "Customer Insights", "AI-native analytics", "Insight-driven experiences", "Enterprise administration", "Governance", "Identity management", "Security", "Compliance", "Audit" ], "skillCount" : 35, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 634.4615, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306724f292fd229cfb9ac9", "title" : "Evidence and Insights Manager", "company" : "Girl Effect", "industry" : "Media", "salary" : { "min" : 3800000.0, "max" : 6500000.0, "currency" : "KES", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Evidence and Insights Manager in Kenya, adjusted for the non-profit industry and contract employment type." }, "location" : "Kenya", "locations" : [ "Kenya" ], "timestamp" : "2026-06-16T06:58:42.744", "fingerprint" : "fe282112e60fdd0b35eb9991d7b1a64b9dc9a306eafa3ea496f05e08adbd32f2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/girleffect/jobs/8591795002", "externalId" : "8591795002", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Kenya", "continent" : "af", "workMode" : "onsite" } ], "locationText" : "Kenya", "employmentType" : "CONTRACT", "experienceMinYears" : 4, "experienceLevel" : "Manager", "professionalSkills" : [ "Applied research", "Monitoring and evaluation", "Research design", "Fieldwork", "Data analysis", "Reporting", "Commissioning research", "Managing research", "Strategic planning", "Knowledge management", "Project management" ], "hardSkillsList" : [ "Qualitative analysis", "Quantitative analysis", "Digital data analysis", "Research methods", "Data analysis", "Reporting" ], "softSkillsList" : [ "Leadership", "Negotiation", "Conflict resolution", "Public speaking", "Critical thinking", "Mentoring" ], "hardSkills" : [ { "name" : "Qualitative analysis", "level" : "intermediate" }, { "name" : "Quantitative analysis", "level" : "intermediate" }, { "name" : "Digital data analysis", "level" : "intermediate" }, { "name" : "Research methods", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Negotiation" }, { "name" : "Conflict resolution" }, { "name" : "Public speaking" }, { "name" : "Critical thinking" }, { "name" : "Mentoring" } ], "majorSkills" : "Applied research, Monitoring and evaluation, Data analysis, Reporting", "majorSkillsList" : [ "Applied research", "Monitoring and evaluation", "Data analysis", "Reporting" ], "coreResponsibilities" : "Write requests for proposals, Write Terms of Reference, Review research tools, Advise on sampling strategies, Advise on methodologies, Review analysis, Review reporting, Support quality assurance during fieldwork, Conduct on-site visits, Provide technical expertise to research projects, Provide technical expertise to M&E projects, Advise on fit-for-purpose designs, Suggest qualitative methodologies, Suggest quantitative methodologies, Suggest other research approaches, Ensure ethical standards are upheld, Ensure safeguarding standards are upheld, Ensure field implementation is conducted to high standards, Train field research partners, Oversee field research partners, Ensure research outputs are accessible, Ensure research outputs are understandable, Ensure research outputs are useful, Utilise research outputs, Develop research partnerships, Maximise opportunities for cost-sharing, Maximise opportunities for joint learning, Deliver other duties relevant to position", "teamCollaboration" : "Work across functions; Work across countries; Work alongside global MERL team", "projectManagementSkills" : [ "Project management", "Research processes", "Research timelines" ], "domainKnowledge" : "Gender; Sexual reproductive health; Mental health; Economic empowerment", "domainList" : [ "gender", "sexual-reproductive-health", "mental-health", "economic-empowerment" ], "domainSpecificKnowledge" : [ "Gender", "Sexual reproductive health", "Mental health", "Economic empowerment" ], "communicationSkills" : "Knowledge management communication; Engaging reports; Research outputs communication", "documentationSkills" : "Reporting; Research outputs", "innovationCreativity" : "Creative mindset", "problemSolvingSkills" : "Uncovering new insights; Translating insights", "specialRequirements" : "12 month contract basis", "qualificationsBasic" : "Minimum 5 years applied research, Minimum 4 years M&E experience, Postgraduate degree in relevant field, SQL proficiency, Qualitative and quantitative research design, Fieldwork experience, Data analysis experience, Reporting experience, Commissioning research agencies, Managing research agencies, Qualitative data analysis, Quantitative data analysis, Digital adaptations data analysis, Uncovering new insights, Translating insights into reports, Strategic planning experience, Knowledge management experience, Communication skills, Organisation skills, Project management skills, Cultural awareness, Sensitivity to cultures, Creative mindset, Inquisitive mindset, Fluent in English, High level English writing, High level English speaking", "qualificationsPreferred" : "Experience with girls on sensitive issues, Experience with participatory engagement, Technical knowledge in thematic areas, Background evaluating programs for women/girls, Hands-on applied research experience, Experience training others in research methods, Experience mentoring others in research methods, Experience training others in data analysis, Experience mentoring others in data analysis, Experience training others in reporting, Experience mentoring others in reporting", "remoteFriendly" : true, "rawDescription" : "Who we are Girl Effect is an international non-profit that builds media that girls want, trust and need. From chat-bots to chat-shows and TV dramas to tech, our content is reaching millions of girls in Africa and Asia to make choices and changes in their lives. Igniting their confidence to act differently at a time that can define their future. We create safe spaces for girls, sharing facts, and answering questions about health, nutrition, education, relationships and so much more. And we use innovative technology so we can reach girls at scale. We arm girls with the skills to negotiate and redefine what they are told is possible, so every girl can choose to be in control of her body, her health, her learning and livelihood. When a girl unlocks her power to make different choices that change her life, it inspires others to do so too. She starts a ripple effect that impacts her family, her community, her country. That’s the Girl Effect. Role Context The Evidence write requests for proposals and Terms of Reference for studies, review research tools, advise on sampling strategies and methodologies, and review analysis and reporting. Support with quality assurance during fieldwork, with on-site visits' or something, as I think this will be a key aspect of the role. Provide technical expertise to research, monitoring, and evaluation projects, working alongside our global MERL team as required. You will advise on fit-for purpose designs suggesting qualitative and/or quantitative methodologies or other approaches (e. g. using digital methods or secondary data sources) as appropriate. Ensure that Girl Effect’s ethical and safeguarding standards are upheld, and that field implementation is conducted to the highest standards, through training and oversight of field research partners. Ensure that research outputs are accessible, readily understandable, and useful, ensuring they are utilised as much as possible. Develop research partnerships with local and international research organisations to maximise opportunities for cost-sharing and joint learning. This list should not be considered exhaustive; you will be expected to deliver other duties relevant and appropriate to this position. Who You Are (Experience Required) Substantial experience (minimum 5 years) in applied research and/or monitoring and evaluation in Kenya or a postgraduate degree in a relevant field and at least 4 years of work experience. Passionate about working with adolescent girls and young women and truly supporting them thrive in challenging environments. Demonstrated experience in implementation of high quality qualitative and quantitative research design, fieldwork, data analysis and reporting. Experience of commissioning and managing research agencies throughout projects ensuring deliverables are completed on time and meeting the organisational needs. Strong qualitative and quantitative data analysis skills; proficient with digital adaptations. Demonstrated experience in uncovering new insights and translating these into exciting, engaging reports and research outputs. Experience in strategic planning and knowledge management Strong communication skills; able to work effectively across functions and countries. Excellent organisation and project management skills; able to develop and drive research processes and timelines. Strong cultural awareness and sensitivity about the cultures within which Girl Effect operates. Creative and inquisitive mindset with strong communication and organisational skills. Commitment to realising the potential of girls and to the vision and values of Girl Effect. Desirable Expertise working with girls on sensitive issues in Kenya Experience with participatory engagement approaches Technical/theoretical knowledge in one or more of Girl Effect’s thematic areas (e. g. gender, sexual and reproductive health, mental health, or economic empowerment) Background in evaluating programmes that relate to women and girls Hands-on experience of applied research in emerging markets or developing contexts. Experience in training and mentoring others in research methods, data analysis and reporting. Fluent in English, with a high level in writing as well as speaking What Else You Should Know As we continue to scale and grow - we are hugely ambitious for our future and we are looking for people who are driven to change the world for girls. Our teams are a diverse mix across sectors (non-profit and commercial) and specialisms (from Creative through to Gender and Insight). You’ll learn and grow in an environment that will challenge you to think and work with a fresh perspective. In turn, you can expect to work somewhere where you will be stretched and developed in your role, a place where you can build your career and work with talented, engaged people committed to our cause. Girl Effect is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, or gender identity or expression. We are proud to be an equal opportunity workplace. We are committed to building an organisation that is increasingly representative of the communities that we serve. To this end, due regard will be paid to recruiting candidates with diverse professional, academic and cultural backgrounds. Furthermore, Girl Effect is committed to safeguarding and promoting the welfare and rights of all individuals, particularly the adolescent girls and young women we support. We have zero-tolerance for safeguarding violations, including sexual exploitation, abuse, and harassment (SEAH). All employees are required to adhere to our safeguarding policies and successfully complete relevant background checks, including reference and criminal record checks where applicable. This role is subject to a standard background disclosure. This role is being recruited for on a 12 month contract basis. Only applications submitted via https://job-boards.greenhouse.io/girleffect will be reviewed. Application closing date –29th June 2026", "summaryDescription" : "Evidence and Insights Manager at Girl Effect. Skills: Applied research, Monitoring and evaluation, Data analysis, Reporting. Write requests for proposals. Write Terms of Reference", "postedDate" : "2026-06-15T23:29:34.800", "createdAt" : "2026-06-15T23:29:34.800", "lastUpdated" : "2026-06-16T06:58:42.744", "ingestTimestamp" : "2026-06-15T23:29:34.800", "mongoId" : "6a306724f292fd229cfb9ac9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Qualitative analysis", "Quantitative analysis", "Digital data analysis", "Research methods", "Data analysis", "Reporting", "Leadership", "Negotiation", "Conflict resolution", "Public speaking", "Critical thinking", "Mentoring", "Applied research", "Monitoring and evaluation", "Research design", "Fieldwork", "Commissioning research", "Managing research", "Strategic planning", "Knowledge management", "Project management", "Research processes", "Research timelines", "Gender", "Sexual reproductive health", "Mental health", "Economic empowerment" ], "skillCount" : 27, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 634.4597, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Non-Profit", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306006f292fd229cf84698", "title" : "Customer Experience Specialist", "company" : "Access Systems", "industry" : "Technology", "salary" : { "max" : 24.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Waukee, Iowa, United States", "locations" : [ "Waukee", "Iowa", "United States" ], "timestamp" : "2026-06-16T06:41:42.824", "fingerprint" : "2d400010421e410bee08587195faefca04febe098c9f8453bebc2fbf26138e47", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/accesssystemsadminsales/jobs/5164638007", "externalId" : "5164638007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Waukee", "state" : "Iowa", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.6118485,-93.8845129" } ], "locationText" : "Waukee, Iowa, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 3, "coreResponsibilities" : "Support customer communication, Support customer follow-up, Connect with customers by phone, Connect with customers by email, Partner with Account Managers, Coordinate follow-up, Maintain accurate customer records, Maintain activity notes", "teamCollaboration" : "Partner with Account Managers", "documentationSkills" : "Documenting customer interactions; Documenting updates", "continuousLearning" : "Continuous Training Opportunities; Career Advancement", "problemSolvingSkills" : "Manage multiple customer requests; Follow through to resolution", "qualificationsBasic" : "1-3 years customer service experience, 1-3 years administration experience, 1-3 years office support experience, Manage multiple customer requests, Follow through to resolution, Attention to detail documenting interactions, Attention to detail documenting updates", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Job Type: Full-Time Job Location: Onsite – Waukee Office Hours: Monday-Friday, 8am-5pm Access Systems, a dynamic and fast-growing company, is hiring a Customer Experience Specialist, to support our customers and ensure consistent, high-quality experience. This is a customer-facing support role focused on communication, follow-up, and keeping day-to-day requests moving. Compensation up to $24/hour based on experience. What You’ll Be Doing: Support customer communication and follow-up tied to quotes, orders, and ongoing requests. Connect with customers by phone and email for check-ins, updates, and routine needs. Partner with Account Managers to help coordinate follow-up and keep communication consistent. Maintain accurate customer records and activity notes in our systems. What We’re Looking for: 1-3 years of experience in customer service, administration, or office support. Ability to manage multiple customer requests and follow through to resolution. Strong attention to detail when documenting customer interactions and updates. Join Our Team and Enjoy: Full Benefits Package, including Medical, Dental, and Vision Insurance. Matching 401(k) Retirement Savings Plan. Continuous Training Opportunities and Career Advancement. Company Events, Team Events, Holiday Banquets, and Incentive Trips. Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more. At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.", "summaryDescription" : "Customer Experience Specialist at Access Systems. Support customer communication. Support customer follow-up", "postedDate" : "2026-06-15T23:21:29.516", "createdAt" : "2026-06-15T23:21:29.516", "lastUpdated" : "2026-06-16T06:41:42.824", "ingestTimestamp" : "2026-06-15T23:21:29.516", "mongoId" : "6a306006f292fd229cf84698", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMax" : 49920, "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 630.42175, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30778af292fd229c025050", "title" : "Customer Experience Leader", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 35000.0, "max" : 55000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a part-time Customer Experience Leader in Yorkton, Canada, adjusted for lead seniority within the retail industry." }, "location" : "Yorkton, SK, Canada", "locations" : [ "Yorkton", "SK", "Canada" ], "timestamp" : "2026-06-16T10:42:01.220", "fingerprint" : "0959f68c8723993744c3acd1b33ac7ae58f14d997abaa4b31296f17f0d6789e8", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132076279-customer-experience-leader-part-time-yorkton-sask-", "externalId" : "744000132076279", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Yorkton", "state" : "Saskatchewan", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "51.2120450,-102.4612430" } ], "locationText" : "Yorkton, Saskatchewan, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Budget management", "Cost centre management", "Talent management", "Talent acquisition" ], "softSkillsList" : [ "Leadership", "Change management" ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Change management" } ], "majorSkills" : "Customer experience, Sales plans, Store operations", "majorSkillsList" : [ "Customer experience", "Sales plans", "Store operations" ], "coreResponsibilities" : "Lead store operations, Execute work contributing to store operations, Execute work contributing to customer experience, Support achievement of strategic priorities, Ensure budget management, Ensure cost centre management, Contribute to achievement of sales plans, Contribute to profitability, Contribute to growth, Inspire customer-centric culture, Bring Indigo's mission to life, Meet customer needs, Open the store, Close the store, Manage daily store operations, Maintain visual standards, Achieve sales plans, Exceed sales plans, Ensure team is informed about products, Ensure team is informed about promotions, Ensure team is informed about programs, Support planning of work, Support prioritization of work, Support execution of work, Be responsible for facilities, Be responsible for maintenance, Be responsible for health and safety, Be responsible for loss prevention, Live High Performance Characteristics, Inspire High Performance Characteristics, Lead Story Telling culture, Practice Feedback, Role model Feedback, Practice Coaching, Role model Coaching, Participate in talent calibration, Contribute to talent management, Contribute to talent acquisition, Contribute to development of CER talent, Collaborate with others, Work cross functionally, Celebrate diversity of thought, Role model diversity of thought, Celebrate inclusion, Role model inclusion, Cultivate environment of trust, Enable people to bring best selves to work, Embrace change, Role model change, Foster environment where health and safety is top, Ensure health and safety of each other, Ensure health and safety of customers", "teamCollaboration" : "Store Leadership team; Cross functionally", "projectManagementSkills" : [ "Prioritization", "Planning", "Execution" ], "problemSolvingSkills" : "Systemic thinking", "specialRequirements" : "Ability to lift medium to large items", "outcomesObjectives" : "Achieve sales plans; Exceed sales plans; Long-term desired outcome of profitability; Long-term desired outcome of growth", "qualificationsBasic" : "1-2 years customer service experience, 1-2 years merchandising experience, 1-2 years operations role, Experience leading others, Knowledge of Provincial Health & Safety standards, Ability to lift up to 40 pounds, Minimum 25 Hours a week availability, Availability evenings and weekends, Availability early mornings, Availability holidays", "qualificationsPreferred" : "Demonstrated commitment to exceptional employee experience, Demonstrated commitment to exceptional customer experience, Performance orientated, Ability to exercise good business acumen, Ability to exercise systemic thinking, Ability to prioritize, Ability to plan, Ability to execute, Agile", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address. Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE * We love books and all things beautiful * We are Canada’s Cultural Department Store * Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules: * We exist to add joy to our customers’ lives each and every time they interact with us and our products * Our job is to create joyful moments for our customers * We treat each other the way we’d treat a valued friend * We inspire each other to do our best work * We seek to ignite creativity and innovation every day * We give back to the communities in which we operate WHAT YOU’LL DO: The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long-term desired outcome of profitability and growth. In this role, you’ll: * Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needs * Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans * Ensure the team is well informed about the products that Indigo carries, promotions and programs * Support the planning, prioritization and execution of the work you and the team are doing * Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading * Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture * Practice and role model Feedback and Coaching - The Indigo Way * Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent * Contribute to the development of CER talent * Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion * Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work * Embrace and role model change * Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers ## Qualifications WHO YOU ARE: * 1-2 years of experience in a customer service, merchandising or operations role * Demonstrated commitment to creating an exceptional employee and customer experience * Experience leading others * Performance orientated * Ability to exercise good business acumen and systemic thinking that supports meaningful decisions * Ability to prioritize, plan and execute while being agile * Knowledge of Provincial Health & Safety standards * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays ## Additional Information At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. WELCOME HOME", "summaryDescription" : "Customer Experience Leader at Indigo Books & Music. Skills: Customer experience, Sales plans, Store operations. Lead store operations. Execute work contributing to store operations", "postedDate" : "2026-06-14T19:41:29.000", "createdAt" : "2026-06-16T01:31:34.424", "lastUpdated" : "2026-06-16T10:42:01.220", "ingestTimestamp" : "2026-06-16T01:31:34.424", "mongoId" : "6a30778af292fd229c025050", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Leadership", "Change management", "Customer experience", "Sales plans", "Store operations", "Budget management", "Cost centre management", "Talent management", "Talent acquisition", "Prioritization", "Planning", "Execution" ], "skillCount" : 12, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 627.97644, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30689af292fd229cfc494e", "title" : "Customer Experience Leader", "company" : "Indigo Books & Music", "industry" : "Retail", "salary" : { "min" : 35000.0, "max" : 50000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a part-time Customer Experience Leader in Yorkton, Canada, adjusted for lead seniority within the retail industry." }, "location" : "Yorkton, SK, Canada", "locations" : [ "Yorkton", "SK", "Canada" ], "timestamp" : "2026-06-16T10:31:46.362", "fingerprint" : "3ff31c008a9159a2ca60409d8ae7d2ececd5dd679dd278c1ee752787975633a9", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/IndigoBooksMusic/744000132076279-customer-experience-leader-part-time-yorkton-sask-", "externalId" : "744000132076279", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Yorkton", "state" : "Saskatchewan", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "51.2120450,-102.4612430" } ], "locationText" : "Yorkton, Saskatchewan, Canada", "employmentType" : "PART_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Budget management", "Cost centre management", "Talent management", "Talent acquisition" ], "hardSkillsList" : [ "Visual standards maintenance", "Health and safety", "Loss prevention" ], "softSkillsList" : [ "Customer-centric", "Story Telling", "Feedback", "Coaching", "Diversity of thought", "Inclusion", "Trust", "Change" ], "hardSkills" : [ { "name" : "Visual standards maintenance", "level" : "intermediate" }, { "name" : "Health and safety", "level" : "intermediate" }, { "name" : "Loss prevention", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Customer-centric" }, { "name" : "Story Telling" }, { "name" : "Feedback" }, { "name" : "Coaching" }, { "name" : "Diversity of thought" }, { "name" : "Inclusion" }, { "name" : "Trust" }, { "name" : "Change" } ], "majorSkills" : "Customer experience, Sales plans achievement, Store operations", "majorSkillsList" : [ "Customer experience", "Sales plans achievement", "Store operations" ], "coreResponsibilities" : "Lead store operations, Execute work contributing to store operations, Execute work contributing to customer experience, Support achievement of strategic priorities, Ensure budget management, Ensure cost centre management, Contribute to achievement of sales plans, Contribute to profitability, Contribute to growth, Inspire customer-centric culture, Bring Indigo's mission to life, Meet customer needs, Open store, Close store, Manage daily store operations, Maintain visual standards, Achieve sales plans, Exceed sales plans, Inform team about products, Inform team about promotions, Inform team about programs, Support planning of work, Support prioritization of work, Support execution of work, Manage facilities, Manage maintenance, Manage health and safety, Manage loss prevention, Inspire High Performance Characteristics, Lead Story Telling culture, Practice Feedback, Practice Coaching, Participate in talent calibration, Contribute to talent management, Contribute to talent acquisition, Contribute to development of CER talent, Collaborate with others, Work cross functionally, Celebrate diversity of thought, Role model diversity of thought, Celebrate inclusion, Role model inclusion, Cultivate environment of trust, Enable people to bring best selves to work, Embrace change, Role model change, Foster environment where health and safety is top, Ensure health and safety of each other, Ensure health and safety of customers", "teamCollaboration" : "Store Leadership team; Cross functionally; With others", "projectManagementSkills" : [ "Prioritization", "Planning", "Execution" ], "problemSolvingSkills" : "Systemic thinking", "specialRequirements" : "Ability to lift medium to large items", "outcomesObjectives" : "Achieve sales plans; Exceed sales plans; Long-term profitability; Long-term growth", "qualificationsBasic" : "1-2 years customer service experience, 1-2 years merchandising experience, 1-2 years operations experience, Experience leading others, Knowledge of Provincial Health & Safety standards, Ability to lift up to 40 pounds, Minimum 25 hours a week availability, Availability includes evenings and weekends", "qualificationsPreferred" : "Demonstrated commitment to exceptional employee experience, Demonstrated commitment to exceptional customer experience, Performance oriented, Ability to exercise good business acumen, Ability to exercise systemic thinking, Ability to prioritize, Ability to plan, Ability to execute, Agile, Availability includes early mornings, Availability includes holidays", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address. Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE * We love books and all things beautiful * We are Canada’s Cultural Department Store * Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules: * We exist to add joy to our customers’ lives each and every time they interact with us and our products * Our job is to create joyful moments for our customers * We treat each other the way we’d treat a valued friend * We inspire each other to do our best work * We seek to ignite creativity and innovation every day * We give back to the communities in which we operate WHAT YOU’LL DO: The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long-term desired outcome of profitability and growth. In this role, you’ll: * Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needs * Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans * Ensure the team is well informed about the products that Indigo carries, promotions and programs * Support the planning, prioritization and execution of the work you and the team are doing * Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading * Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture * Practice and role model Feedback and Coaching - The Indigo Way * Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent * Contribute to the development of CER talent * Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion * Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work * Embrace and role model change * Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers ## Qualifications WHO YOU ARE: * 1-2 years of experience in a customer service, merchandising or operations role * Demonstrated commitment to creating an exceptional employee and customer experience * Experience leading others * Performance orientated * Ability to exercise good business acumen and systemic thinking that supports meaningful decisions * Ability to prioritize, plan and execute while being agile * Knowledge of Provincial Health & Safety standards * Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques * Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays ## Additional Information At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. WELCOME HOME", "summaryDescription" : "Customer Experience Leader at Indigo Books & Music. Skills: Customer experience, Sales plans achievement, Store operations. Lead store operations. Execute work contributing to store operations", "postedDate" : "2026-06-14T19:41:29.000", "createdAt" : "2026-06-16T00:29:12.924", "lastUpdated" : "2026-06-16T10:31:46.362", "ingestTimestamp" : "2026-06-16T00:29:12.924", "mongoId" : "6a30689af292fd229cfc494e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Visual standards maintenance", "Health and safety", "Loss prevention", "Customer-centric", "Story Telling", "Feedback", "Coaching", "Diversity of thought", "Inclusion", "Trust", "Change", "Customer experience", "Sales plans achievement", "Store operations", "Budget management", "Cost centre management", "Talent management", "Talent acquisition", "Prioritization", "Planning", "Execution" ], "skillCount" : 21, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 627.5642, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb12974d8ee00a09dc5b4", "title" : "Head of Customer Experience", "company" : "Limina", "industry" : "Portfolio Companies", "salary" : { "min" : 180000.0, "max" : 200000.0, "currency" : "CAD", "frequency" : "Yearly" }, "location" : "Toronto", "locations" : [ "Toronto" ], "timestamp" : "2026-06-16T01:58:54.709", "fingerprint" : "35396874075462ca4dc30c7c9e7d7ce4fb33bc793a312d436f789c8339ce1fc3", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/forum-ventures/a1975fa4-36e3-42a2-948b-6f00d9b0211c/application", "externalId" : "a1975fa4-36e3-42a2-948b-6f00d9b0211c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI, ML", "professionalSkills" : [ "Solutions engineering", "Implementation", "Account management", "Professional services", "Customer triage", "QBRs", "Upsell identification", "Account expansion" ], "majorSkills" : "Customer success, Customer experience, AI/ML workflows", "majorSkillsList" : [ "Customer success", "Customer experience", "AI/ML workflows" ], "coreResponsibilities" : "Own solutions engineering, Own implementation, Own support, Own account management, Build professional services offering, Lead team of 2-3 solutions specialists, Map end-to-end implementation process, Identify what's working, Identify what isn't working, Build repeatable frameworks, Scope professional services offering, Price professional services offering, Launch professional services offering, Lead L1 customer triage, Lead L2 customer triage, Resolve customer issues, Loop in product team, Run QBRs, Manage accounts, Own book health, Serve as voice of customer, Synthesize front-line feedback, Package feedback, Feed feedback to product, Shape roadmap, Identify upsell opportunities, Identify account expansion opportunities", "teamCollaboration" : "Cross-functional teams; Product team; Senior stakeholders", "domainKnowledge" : "AI/ML workflows; Data-heavy products; Fintech; Compliance; Regulated industries", "domainList" : [ "ai-ml-workflows", "data-heavy-products", "fintech", "compliance", "regulated-industries" ], "domainSpecificKnowledge" : [ "AI/ML workflows", "Data-heavy products", "Fintech", "Compliance", "Regulated industries" ], "communicationSkills" : "Tight QBRs; Clear escalations; Credible presentations", "qualificationsBasic" : "6 - 10 years in a client-facing role, Commercial instincts, Technical literacy, Working knowledge of AI/ML workflows or data-heavy products, High tolerance for ambiguity, Context switching, Fast-moving culture, Communicator", "qualificationsPreferred" : "Experience in fintech, Compliance experience, Regulated-industry customer experience, Prior experience scoping professional services, Prior experience pricing professional services, Early-stage startup experience", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About Limina Limina https://www.getlimina.ai/enis the contextual data intelligence platform built for the AI era. Evolved from Private AI, the world's most accurate PII and PHI de-identification engine, Limina has expanded into a full platform play that governs sensitive data across the entire enterprise AI lifecycle: from classification and redaction through to agentic workflows, RAG pipelines, and real-time data security. Brands like RBC, Deepgram, and Boehringer Ingelheim already rely on our platform to build on, govern, and deploy AI against their most sensitive datasets. We've been recognized as a Gartner® Cool Vendor™ in Privacy and a World Economic Forum Technology Pioneer, and we’re backed by investors in Toronto, New York, Seattle, and San Francisco. What You'll Do You're coming in at the beginning of this function at a company that's already scaling rapidly. In this role you'll own solutions engineering, implementation, support, account management, and our professional services offering (once you build it). You'll also lead a small team of 2-3 solutions specialists. If you thrive in fast-paced environments, are comfortable making decisions with imperfect information, and get energized by the commercial side of customer work, this is the place for you. Areas of focus - Map and own the end-to-end implementation process — identify what's working, what isn't, and build repeatable frameworks that scale - Scope, price, and launch a professional services offering - Lead L1 and L2 customer support; triage, resolve, and loop in the product team where it matters - Run QBRs and manage account relationships; you own the health of the book - Serve as the voice of the customer internally. Synthesize what you're hearing on the front line, package it, and feed it back to product to shape the roadmap - Identify opportunities for upsells and account expansion What You Bring - 6 - 10 years in a client-facing role. Consulting, agency, implementation, or professional services background strongly preferred - Commercial instincts: you understand what a healthy customer looks like, and you act before things go sideways - Technical literacy: You can translate between technical and business contexts without losing either side. - Working knowledge of AI/ML workflows or data-heavy products - High tolerance for ambiguity, context switching, and a fast-moving culture where the process is still being defined - Strong communicator: tight QBRs, clear escalations, credible in the room with senior stakeholders Nice to Have - Experience in fintech, compliance, or regulated-industry customer environments - Prior experience scoping or pricing professional services for enterprise customers - Early-stage startup experience", "summaryDescription" : "Head of Customer Experience at Limina. Skills: Customer success, Customer experience, AI/ML workflows. Own solutions engineering. Own implementation", "createdAt" : "2026-06-14T18:50:13.721", "lastUpdated" : "2026-06-16T01:58:54.709", "ingestTimestamp" : "2026-06-14T18:50:13.721", "mongoId" : "6a2cb12974d8ee00a09dc5b4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Customer success", "Customer experience", "AI/ML workflows", "Solutions engineering", "Implementation", "Account management", "Professional services", "Customer triage", "QBRs", "Upsell identification", "Account expansion", "Data-heavy products", "Fintech", "Compliance", "Regulated industries" ], "skillCount" : 15, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 621.784, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ce86574d8ee00a0a6a957", "title" : "Senior Customer and Product Marketing Manager", "company" : "Replicant", "industry" : "Marketing", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Customer and Product Marketing Manager in the US SaaS industry, adjusted for seniority and remote work." }, "location" : "United States", "locations" : [ "United States", "Canada" ], "timestamp" : "2026-06-16T01:34:22.013", "fingerprint" : "7525b67b5c3294507ec0c39ecbb4ad351ee5be1ae9a291cfed8e7b8e38e6f853", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/replicant/4c2a3fd2-95ec-4516-9957-65f7e483c0b1/application", "externalId" : "4c2a3fd2-95ec-4516-9957-65f7e483c0b1", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Develop and execute marketing strategies, Drive customer acquisition, Manage marketing campaigns, Analyze growth metrics, Optimize marketing spend, Develop brand positioning, Conduct market research, Collaborate with product teams", "teamCollaboration" : "Cross-functional teams; Product teams", "domainKnowledge" : "Brand strategy; Customer acquisition; Growth metrics", "domainList" : [ "brand-strategy", "customer-acquisition", "growth-metrics" ], "domainSpecificKnowledge" : [ "Brand strategy", "Customer acquisition", "Growth metrics" ], "outcomesObjectives" : "Achieve customer acquisition targets; Improve growth metrics; Enhance brand positioning", "remoteFriendly" : true, "rawDescription" : "At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps. Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction. We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here. Replicant is looking for a Senior Product & Customer Marketing Senior Manager to drive industry positioning, solution messaging, customer advocacy, and go-to-market storytelling. This role will combine strategic product marketing responsibilities with customer marketing initiatives to help strengthen pipeline generation, customer engagement, retention, and expansion. The role will work closely with Sales, Engagement Managers, Product Management, and Marketing to connect customer insights, use cases, and success stories to Replicant’s broader go-to-market strategy. What You’ll Do - Industry and Solutions Marketing - Develop industry messaging, solution positioning, and use-case narratives aligned with Replicant’s platform and product strategy. Create vertical-focused content and sales materials that support pipeline generation, expansion opportunities, and strategic customer conversations. - Product Launches and GTM Execution - Lead cross-functional launch planning and execution, including enablement, GTM coordination, and post-launch optimization. Partner closely with Product, Sales, Engagement Managers, and Marketing to drive adoption across existing customers and successfully launch new solutions. - Customer Advocacy and Storytelling - Build and manage customer advocacy initiatives, including customer references, external case studies, internal “pocket stories,” and customer proof points that support Sales and Marketing efforts. - Customer Programs and Engagement - Plan and support customer-facing programs, events, and customer speaking opportunities designed to strengthen customer relationships, engagement, retention, and expansion. - GTM Customer Activation - Partner with Sales and Marketing to prepare customers for sales calls, events, and strategic conversations. Ensure customer stories and insights are effectively integrated into go-to-market initiatives. - Content and Cross-Functional Collaboration - Partner with Brand and Demand Generation to amplify customer and industry narratives across campaigns, launches, and GTM programs. Build content that supports awareness, credibility, pipeline generation, and customer engagement. - Technical and Solution Storytelling - Translate technical and product capabilities into clear customer narratives, industry messaging, and sales content that resonate with technical and business audiences. Partner with Product, Solutions, and GTM teams to communicate complex technology in a credible, customer-focused way. What You'll Bring - Passion for customer storytelling, product marketing, and creating impactful go-to-market programs. - 5+ years of experience in Product Marketing, Customer Marketing, or Solutions Marketing roles within SaaS, AI, or Contact Center technology. - Strong experience developing industry messaging, customer stories, and sales enablement content. - Proven ability to work cross-functionally with Sales, Engagement Manager, and Marketing teams. - Ability to translate complex technical concepts into customer narratives - Excellent verbal and written communication skills with a strong customer-facing presence. - Experience supporting customer advocacy programs, customer events, and reference management. - Strong organizational and project management skills with the ability to manage multiple priorities. - Data-driven mindset with the ability to identify opportunities that support retention, expansion, and pipeline growth. - Ability to thrive in a collaborative, fast-moving environment with strong ownership and accountability. For all full-time employees, we offer: \uD83C\uDF34 In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal \uD83D\uDDA5️ Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them \uD83D\uDCCD Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar \uD83C\uDFCB️ Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being \uD83D\uDCB8 Compensation that matches your impact: competitive salaries in the company you’re helping to build \uD83D\uDCC8 Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company Our Values Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture. Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team. Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do. Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own. Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at talent@replicant.ai hr@replicant.ai and we’ll work to meet your needs.", "summaryDescription" : "Senior Customer and Product Marketing Manager at Replicant. Develop and execute marketing strategies. Drive customer acquisition", "createdAt" : "2026-06-14T19:17:22.319", "lastUpdated" : "2026-06-16T01:34:22.013", "ingestTimestamp" : "2026-06-14T19:17:22.319", "mongoId" : "6a2ce86574d8ee00a0a6a957", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Brand strategy", "Customer acquisition", "Growth metrics" ], "skillCount" : 3, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 621.4289, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2a660774d8ee00a062b969", "title" : "Product Manager - Tech, Customer Experience and Business Trends", "company" : "Amazon.com Services LLC", "industry" : "Project/Program/Product Management--Technical, Product Management - Technical, cx and business trends", "salary" : { "min" : 129200.0, "max" : 174800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Seattle, Washington, USA", "locations" : [ "Seattle, Washington, USA" ], "timestamp" : "2026-06-15T03:15:00.210", "fingerprint" : "bb9f900a4fcf7b3d630fdfd91b6301bc8e0a2b98495e38bf54e3433e3b18c889", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10443432/apply", "externalId" : "792e7d47-19cb-4f2a-9082-44b8917e03f0", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Seattle", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6038321,-122.3300620" } ], "locationText" : "Seattle, Washington, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Product strategy", "Customer needs analysis", "Industry trends analysis" ], "hardSkillsList" : [ "Qualitative analysis", "Quantitative analysis" ], "softSkillsList" : [ "Influencing stakeholders", "Crystal-clear precision", "Concise verbal communication", "Perceptive verbal communication" ], "hardSkills" : [ { "name" : "Qualitative analysis", "level" : "intermediate" }, { "name" : "Quantitative analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Influencing stakeholders" }, { "name" : "Crystal-clear precision" }, { "name" : "Concise verbal communication" }, { "name" : "Perceptive verbal communication" } ], "majorSkills" : "Product strategy, Customer experience, Roadmap development", "majorSkillsList" : [ "Product strategy", "Customer experience", "Roadmap development" ], "coreResponsibilities" : "Own study lifecycle, Scoping studies, Execution of studies, Delivery of findings, Delivery of recommendations, Absorb knowledge about product developments, Share knowledge about product developments, Contribute to team study roadmap, Synthesizing product plans, Synthesizing customer needs, Synthesizing industry trends", "teamCollaboration" : "Cross-functional collaboration; Stakeholder influencing", "projectManagementSkills" : [ "Roadmap strategy", "Product delivery" ], "domainKnowledge" : "Customer experience; Business trends; D&S; Prime Video; Audio; Games Experience", "domainList" : [ "customer-experience", "business-trends", "d-s", "prime-video", "audio", "games-experience" ], "domainSpecificKnowledge" : [ "Customer experience", "Business trends", "D&S", "Prime Video", "Audio", "Games Experience" ], "toolProficiency" : [ "Tableau", "Qlikview", "QuickSight" ], "communicationSkills" : "Crisp narratives", "problemSolvingSkills" : "Dive deep into customer needs; Deliver actionable insights", "outcomesObjectives" : "Deliver best customer experience; Influence product strategy", "qualificationsBasic" : "5+ years of customer-facing product development, 5+ years of product management, Defining product and services experience, Launching product and services experience, Optimizing product and services experience, Bachelor's degree, Owning roadmap strategy, Driving roadmap strategy, Defining roadmap strategy, Feature delivery, Tradeoffs of a product, End to end product delivery, Contributing to engineering discussions, Technology decisions related to a product, Strategy related to a product", "qualificationsPreferred" : "Experience in using analytical tools, Experience in building new tools, Experience in driving adoption of new tools", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon's Customer Experience and Business Trends (CXBT) is seeking a Product Manager - Technical to directly influence the direction of Amazon products, specifically for D&S, Prime Video, Audio and Games Experience, through the customer experience lens. This role needs a person who is passionate to understand about the best customer experiences across providers including, but not limited to, Amazon. They stay on top of technical innovation and advances WW, with an eye on identifying opportunities where we can positively impact CX the most. This role requires dive deep into current and future customer needs, and deliver actionable insights that drive development of continuously improving our products, customer workflows, and features. Primary deliverables are reports with narratives that cover both the qualitative and quantitative aspects, and directly influence the product strategy across these business teams to deliver the best customer experience. The person will excel at influencing stakeholders without formal authority, across a wide range of technical profiles and seniority levels. They write with crystal-clear precision, and their verbal communication is concise and perceptive. As a Senior Product Manager, they tirelessly advocate on behalf of customers and escalate immediately when they believe course correction is needed. Finally, they deliver results without compromising on quality. Key job responsibilities - Own study lifecycle from scoping, to execution, to delivery of findings and recommendations to stakeholder leadership through crisp narratives - Continuously absorb and share knowledge about the latest product and developments relevant to D&S, Prime Video, Audio and Games space - Contribute to team study roadmap by synthesizing product plans, customer needs, and industry trends About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. Basic Qualifications: - 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience with end to end product delivery - Experience contributing to engineering discussions around technology decisions and strategy related to a product Preferred Qualifications: - Experience in using analytical tools, such as Tableau, Qlikview, QuickSight - Experience in building and driving adoption of new tools Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 129,200.00 - 174,800.00 USD annually", "summaryDescription" : "Product Manager - Tech, Customer Experience and Business Trends at Amazon.com Services LLC. Skills: Product strategy, Customer experience, Roadmap development. Own study lifecycle. Scoping studies", "postedDate" : "2026-06-13T10:51:21.814", "createdAt" : "2026-06-13T10:51:21.814", "lastUpdated" : "2026-06-15T03:15:00.210", "ingestTimestamp" : "2026-06-13T10:51:21.814", "mongoId" : "6a2a660774d8ee00a062b969", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10443432/apply", "salaryAnnualMin" : 129200, "salaryAnnualMax" : 174800, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Qualitative analysis", "Quantitative analysis", "Influencing stakeholders", "Crystal-clear precision", "Concise verbal communication", "Perceptive verbal communication", "Product strategy", "Customer experience", "Roadmap development", "Customer needs analysis", "Industry trends analysis", "Roadmap strategy", "Product delivery", "Business trends", "D&S", "Prime Video", "Audio", "Games Experience", "Tableau", "Qlikview", "QuickSight" ], "skillCount" : 21, "jobCategory" : "project-management", "dataQualityScore" : 1.0, "_score" : 621.31476, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c7c9174d8ee00a094dbf0", "title" : "Senior, Accounting and Reporting", "company" : "Silicon Ranch Corporation", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior/Senior Accounting and Reporting role in Nashville, TN, adjusted for the energy industry and company size." }, "location" : "Nashville, Tennessee, United States", "locations" : [ "Nashville", "Tennessee", "United States" ], "certifications" : [ "CFA", "CPA", "FRM", "Series 7", "Series 63", "Series 65", "CAIA", "CFP", "ACCA", "ACA" ], "timestamp" : "2026-06-16T03:02:56.234", "fingerprint" : "ff98fbc57f1115e3caddef63a3d9f9ef363e2196568ba164730f4d0c90c4547d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/siliconranch/jobs/5180107008", "externalId" : "5180107008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Nashville", "state" : "Tennessee", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1622767,-86.7742984" } ], "locationText" : "Nashville, Tennessee, United States", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "domainKnowledge" : "Financial instruments; Regulatory frameworks; Risk methodologies; Quantitative skills", "domainList" : [ "financial-instruments", "regulatory-frameworks", "risk-methodologies", "quantitative-skills" ], "domainSpecificKnowledge" : [ "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Quantitative skills" ], "rawDescription" : "Silicon Ranch is a fully integrated provider of customized renewable energy, carbon, and battery storage solutions for a diverse set of partners across North America. We are known for putting community partnerships first, and are the only renewable energy company in the U. S. that owns and operates all of its solar ranches and has a 100% track record for successful delivery. We have the largest utility scale agrivoltaics portfolio in the country under Regenerative Energy®, our nationally recognized holistic approach to project design, construction, and land management. Our model incorporates regenerative ranching and other regenerative land management practices to restore livelihoods and soil health, biodiversity, and water quality. Through our subsidiary, Clearloop, we are able to help businesses of all sizes reclaim their carbon footprint with a direct investment in building new solar projects while also helping bring renewable energy and economic development to distressed communities. By joining Silicon Ranch, you will be joining a team of experienced and dedicated individuals who have proven time and again that it is indeed possible to not only “make solar do more”, but to make the promise of carbon-free, renewable energy that benefits people right where it comes from a tangible, measurable, and replicable reality. Silicon Ranch is committed to creating a diverse and inclusive workplace that is reflective of the communities in which we work and serve. We are an equal opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Job Description Position: Senior, Accounting and Reporting Location: Nashville, TN Overview: This position will play a critical role in the Company’s financial reporting, external financial reporting, and financial compliance reporting. Main Responsibilities: This position will be responsible for compiling and presenting the monthly and quarterly financial package to management. This position will also provide assistance to the Senior Manager with monthly, quarterly, semi-annual, and annual financial reporting and compliance requirements. This entails entity level financial statements on a quarterly, semi-annual, and annual basis, debt covenant compliance calculations, covenant ratio calculations, etc. There will also be involvement required to support the audits during interim and year end fieldwork. Responsibilities will include drafting stand alone annual financial statements, preparing supporting working papers and being a direct contact for the Company's independent auditors. This position is expected to have a strong working knowledge of US GAAP as well as a strong knowledge of accounting control and process. The Senior Accountant will be expected to work with the Senior Manager and Manager in the adoption of new accounting standards, including the preparation of key deliverables and supporting documentation. This position will be responsible for recording intercompany transactions for operating projects on a monthly and quarterly basis. As part of dynamic and growing team, this position will be expected to assist in other areas of the financial reporting and close process as necessary. Qualifications: Education: Bachelor’s Degree in Finance or Accounting Experience: 2-4 years of work experience Our interview process: A typical interview process at Silicon Ranch might include the below stages. Please note that we may make changes to these steps as needed, and details will be provided to you early on in the process. Introductory Interview with our recruiter Hiring Manager Interview to dive into technical skills and behavioral questions Panel Interview to assess cross-functional skills and dive deeper into technical skills Executive Interview to answer high-level questions about SRC and the team", "summaryDescription" : "Senior, Accounting and Reporting at Silicon Ranch Corporation", "postedDate" : "2026-06-14T18:41:11.709", "createdAt" : "2026-06-14T18:41:11.709", "lastUpdated" : "2026-06-16T03:02:56.234", "ingestTimestamp" : "2026-06-14T18:41:11.709", "mongoId" : "6a2c7c9174d8ee00a094dbf0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Quantitative skills", "CFA", "CPA", "FRM", "Series 7", "Series 63", "Series 65", "CAIA", "CFP", "ACCA", "ACA" ], "skillCount" : 14, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "_score" : 617.49817, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Energy", "llmIndustryConfidence" : 0.98 }, { "id" : "6a306518f292fd229cfa52e9", "title" : "Senior Software Engineer - AI Experiences", "company" : "Sardine", "industry" : "Engineering", "salary" : { "min" : 185000.0, "max" : 210000.0, "currency" : "CAD", "frequency" : "Yearly" }, "location" : "Canada", "locations" : [ "Canada" ], "timestamp" : "2026-06-16T09:32:53.178", "fingerprint" : "8f4224525dbabba15f23dec62eda72e7150294d3e062bb28f252c44977cefee1", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/sardine/0602a07b-6f97-44c8-84e0-b2b1483852e9/application", "externalId" : "0602a07b-6f97-44c8-84e0-b2b1483852e9", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Ontario", "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "React, TypeScript, Go, Node, Bigtable, Postgres, PostgreSQL, BigQuery, Python, Java", "professionalSkills" : [ "UX", "Performance", "Accessibility", "Technical standards", "AI-assisted development", "Business needs", "Product roadmaps", "Technical roadmaps", "Engineering culture" ], "hardSkillsList" : [ "Frontend development", "Backend services", "API development", "Agentic tooling" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Frontend development", "level" : "intermediate" }, { "name" : "Backend services", "level" : "intermediate" }, { "name" : "API development", "level" : "intermediate" }, { "name" : "Agentic tooling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Frontend development, React, TypeScript, AI Experiences", "majorSkillsList" : [ "Frontend development", "React", "TypeScript", "AI Experiences" ], "coreResponsibilities" : "Design user-facing features, Build user-facing features, Own user-facing features, Set technical direction, Set quality bar, Lift people through mentorship, Lift people through code review, Use AI tools fluently, Use AI tools effectively, Move quickly with AI, Establish best practices for AI, Build backend services, Extend backend services, Collaborate with stakeholders, Architect new experiences, Implement new experiences, Contribute to product roadmaps, Contribute to technical roadmaps, Contribute to engineering direction, Craft user-facing documentation, Maintain user-facing documentation, Shape engineering culture, Ensure high standards", "teamCollaboration" : "Business stakeholders; Engineering team; Cross-functional teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Fraud prevention; AML compliance; Device intelligence; Behavior biometrics; Machine learning; AI; Identity fraud; Payment fraud; Account takeovers; Social engineering scams; Fintech; Regulated systems", "domainList" : [ "fraud-prevention", "aml-compliance", "device-intelligence", "behavior-biometrics", "machine-learning", "ai", "identity-fraud", "payment-fraud", "account-takeovers", "social-engineering-scams", "fintech", "regulated-systems" ], "domainSpecificKnowledge" : [ "Fraud prevention", "AML compliance", "Device intelligence", "Behavior biometrics", "Machine learning", "AI", "Identity fraud", "Payment fraud", "Account takeovers", "Social engineering scams", "Fintech", "Regulated systems" ], "toolProficiency" : [ "Claude" ], "communicationSkills" : "Technical documentation", "documentationSkills" : "Technical documentation", "continuousLearning" : "Learning stipend", "innovationCreativity" : "AI-assisted workflows", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "7+ years software engineer experience, Deep specialization in frontend development, Expert-level React, Expert-level TypeScript, Fluency with AI coding tools, Leadership experience, Track record shipping production-grade frontend, Working proficiency in Go, Comfort with ambiguity, Ability to prioritize autonomously, Customer-centric approach, Proficient in English", "qualificationsPreferred" : "Relevant industry experience in fintech, Experience in fraud, Experience in compliance, Experience in risk, Experience in regulated systems, Exposure to data tooling, Exposure to data pipelines", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Who we are: We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures. Our culture: - We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere - We hire talented, self-motivated individuals with extreme ownership and high growth orientation. - We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. Location: Remote — Canada (Eastern Time) To be considered for this position, you must reside in one of the following locations and be legally authorized to work in Canada: - Ontario About the Role: As a frontend-focused Senior Software Engineer, you will own the design and delivery of the user-facing experiences at the heart of our AI products. Your primary focus is building polished, performant, production-grade interfaces in React and TypeScript. You'll also work in Go on the backend services and APIs that power those experiences, but that's a secondary part of the role. This is a high-autonomy, high-leadership position: you'll develop new features at scale, set the standard for how we build on the frontend, mentor the engineers around you, and use AI/agentic tooling (like Claude) to ship far faster than a traditional team would. The ideal candidate pairs exceptional frontend craft with the judgment to lead and the discipline to be relentlessly efficient with modern, AI-assisted workflows. What you'll be doing: - Design, build, and own user-facing features in React and TypeScript — polished, accessible, performant, and production-ready. - Set the technical direction and quality bar for our frontend, and lift the people around you through mentorship and code review. - Use AI and agentic development tools (such as Claude) fluently and effectively to move quickly, and help establish best practices for AI-assisted development across the team. - Dip into Go to build and extend the backend services and APIs behind your features when needed. - Collaborate closely with business stakeholders to architect and implement new experiences from inception to delivery. - Contribute to product and technical roadmaps, and to the broader direction of the engineering team. - Craft and maintain user-facing technical documentation that drives understanding and adoption of our products. - Play a pivotal role in shaping our engineering culture and ensuring high standards across the organization. What you'll need: - 7+ years of proven experience as a software engineer, with deep specialization in frontend development. - Expert-level React and TypeScript, with a strong eye for UX, performance, and accessibility. - Demonstrated fluency with AI and agentic coding tools (e.g., Claude), and a track record of using them to ship efficiently and raise your own throughput. - Leadership experience: setting technical standards, mentoring engineers, and driving key technical decisions. - A track record of shipping high-quality, production-grade frontend at scale. - Working proficiency in Go (or the ability to become productive in it quickly) for backend services — secondary to your frontend work. - Comfort with ambiguity and the ability to prioritize autonomously against business needs. - Customer-centric approach with strong empathy toward users. - Relevant industry experience in fintech, fraud, compliance, risk, or regulated systems is preferred. - Proficient in English — from casual chats to formal reports. - Exposure to data tooling or pipelines is a nice-to-have, but not required. Technologies we use: - TypeScript (React + Node) - Golang - Bigtable - Postgres / PostgreSQL - BigQuery - Python - Java - Terraform Benefits we offer: - Generous compensation in cash and equity - Early exercise for all options, including pre-vested - Work from anywhere: Remote-first Culture - Flexible paid time off and Year-end break - Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific - 4% matching in 401k / RRSP - US and Canada specific - MacBook Pro delivered to your door - One-time stipend to set up a home office — desk, chair, screen, etc. - Monthly meal stipend - Monthly social meet-up stipend - Annual health and wellness stipend - Annual Learning stipend Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you. To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice https://www.sardine.ai/applicant-and-worker-privacy-notice.", "summaryDescription" : "Senior Software Engineer - AI Experiences at Sardine. Skills: Frontend development, React, TypeScript, AI Experiences. Design user-facing features. Build user-facing features", "createdAt" : "2026-06-16T00:27:16.320", "lastUpdated" : "2026-06-16T09:32:53.178", "ingestTimestamp" : "2026-06-16T00:27:16.320", "mongoId" : "6a306518f292fd229cfa52e9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Frontend development", "Backend services", "API development", "Agentic tooling", "Leadership", "Mentoring", "React", "TypeScript", "AI Experiences", "UX", "Performance", "Accessibility", "Technical standards", "AI-assisted development", "Business needs", "Product roadmaps", "Technical roadmaps", "Engineering culture", "Roadmap planning", "Fraud prevention", "AML compliance", "Device intelligence", "Behavior biometrics", "Machine learning", "AI", "Identity fraud", "Payment fraud", "Account takeovers", "Social engineering scams", "Fintech", "Regulated systems", "Claude" ], "skillCount" : 32, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 617.15204, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cb2f174d8ee00a09e3225", "title" : "Director, Customer and Growth Product Marketing", "company" : "Glean", "industry" : "SaaS", "salary" : { "min" : 220000.0, "max" : 320000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director, Customer and Growth Product Marketing in Mountain View, United States, adjusted for SaaS industry and company size." }, "location" : "Mountain View, California, United States", "locations" : [ "Mountain View", "California", "United States", "San Francisco", "California", "United States" ], "timestamp" : "2026-06-15T23:01:19.902", "fingerprint" : "1abed4451df59ccaa2829cbad887dbe34f53ae9344ee2c077bda37e1cd018a53", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/gleanwork/jobs/4705577005", "externalId" : "4705577005", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mountain View", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.3893889,-122.0832101" } ], "locationText" : "Mountain View, California, United States", "experienceLevel" : "Director", "professionalSkills" : [ "Customer marketing", "Lifecycle growth marketing", "Revenue marketing", "Segmentation", "Testing", "Automation", "Multi-touch journeys" ], "hardSkillsList" : [ "Behavioral data analysis" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Behavioral data analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer marketing, Lifecycle marketing, Growth marketing", "majorSkillsList" : [ "Customer marketing", "Lifecycle marketing", "Growth marketing" ], "coreResponsibilities" : "Own post-sale marketing strategy, Design segmented lifecycle campaigns, Accelerate time-to-value, Increase adoption of workflows, Improve retention, Partner with Customer Success and Sales, Develop upsell, cross-sell, expansion campaigns, Use experimentation and behavioral data, Optimize onboarding, adoption, growth, Leverage AI for speed and scale, Serve as cross-functional lead, Define measurement, Improve lifecycle strategy, Scale repeatable programs, Build and mentor AI native team, Execute programs directly", "teamCollaboration" : "Partnering with Product; Partnering with Marketing; Partnering with Sales; Partnering with Customer Success; Partnering with RevOps", "domainKnowledge" : "Work AI; Enterprise search; AI Assistant; AI agents; Enterprise Graph; Personal Knowledge Graph; Agentic capabilities; Agentic AI", "domainList" : [ "work-ai", "enterprise-search", "ai-assistant", "ai-agents", "enterprise-graph", "personal-knowledge-graph", "agentic-capabilities", "agentic-ai" ], "domainSpecificKnowledge" : [ "Work AI", "Enterprise search", "AI Assistant", "AI agents", "Enterprise Graph", "Personal Knowledge Graph", "Agentic capabilities", "Agentic AI" ], "communicationSkills" : "Executive-ready insights", "continuousLearning" : "Annual education stipend", "problemSolvingSkills" : "Root cause analysis", "specialRequirements" : "4 days a week in office", "outcomesObjectives" : "Drive adoption, retention, expansion; Impact product usage; Impact renewals; Impact NRR; Impact expansion pipeline", "qualificationsBasic" : "8+ years B2B SaaS marketing experience, Proven success driving adoption, retention, expansion, AI fluent, Deep expertise customer and lifecycle marketing, Analytical, written, communication skills", "qualificationsPreferred" : "Experience with AI tools", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. About the Role: Glean is seeking a Director, Growth Product Marketing to lead how we engage, grow, and retain customers after the initial sale. In this role, you will combine customer marketing and lifecycle growth marketing to turn our install base into a durable engine for activation, adoption and expansion across our customer base. You will design the systems, programs, and operating rhythm that make the post-sale journey more systematic, measurable, and scalable as Glean grows. You will: Own the end-to-end post-sale marketing strategy across onboarding, activation, adoption, renewal and expansion with clear lifecycle stages, goals, and success metrics. Design and implement segmented lifecycle campaigns across email, in-product, and other channels to accelerate time-to-value, increase adoption of priority workflows, and improve retention. Partner closely with Customer Success and Sales on signal-based programs for at-risk accounts, renewal readiness, win-back, and expansion opportunities. Develop upsell, cross-sell, and expansion campaigns aligned to sales plays and account plans, using experimentation and behavioral data to optimize onboarding, adoption, and growth, and leveraging AI to build speed and scale into the process. Serve as the cross-functional lead for post-sale marketing, partnering with Product, Marketing, Sales, Customer Success, and RevOps to define measurement, improve lifecycle strategy, and scale repeatable programs. Build and mentor a small AI native team focused on customer marketing and lifecycle growth, while remaining comfortable rolling up your sleeves to execute programs directly. About you: 8+ years of B2B SaaS marketing experience across customer, lifecycle, growth, or revenue marketing, with a strong focus on post-sale outcomes. Proven success driving adoption, retention, and expansion within an installed base, with measurable impact on product usage, renewals, NRR, or expansion pipeline. Strong operator who can balance strategy, hands-on execution, and analytics in a fast-moving environment. AI fluent, using the latest AI tools as a natural and integral part of everyday work. Deep expertise and hands-on execution experience in customer and lifecycle marketing, including segmentation, testing, automation, and multi-touch journeys across email and in-product channels. Strong analytical, written, and communication skills, with the ability to turn customer behavior and performance data into clear programs, narratives, and executive-ready insights. Highly collaborative builder with a bias toward action, strong cross-functional influence, and interest in AI and agentic workflows. Location: This role is hybrid (4 days a week in our Mountain View or San Francisco office) Compensation & Benefits: The standard base salary range for this position is $220,000 - $300,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused. We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. #LI-HYBRID AI-First Mindset at Glean: At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement. By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.", "summaryDescription" : "Director, Customer and Growth Product Marketing at Glean. Skills: Customer marketing, Lifecycle marketing, Growth marketing. Own post-sale marketing strategy. Design segmented lifecycle campaigns", "postedDate" : "2026-06-14T20:16:24.824", "createdAt" : "2026-06-14T20:16:24.824", "lastUpdated" : "2026-06-15T23:01:19.902", "ingestTimestamp" : "2026-06-14T20:16:24.824", "mongoId" : "6a2cb2f174d8ee00a09e3225", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 320000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Behavioral data analysis", "Leadership", "Customer marketing", "Lifecycle marketing", "Growth marketing", "Lifecycle growth marketing", "Revenue marketing", "Segmentation", "Testing", "Automation", "Multi-touch journeys", "Work AI", "Enterprise search", "AI Assistant", "AI agents", "Enterprise Graph", "Personal Knowledge Graph", "Agentic capabilities", "Agentic AI" ], "skillCount" : 19, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "_score" : 615.58374, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c798e74d8ee00a0941d45", "title" : "Business and Reporting Analyst", "company" : "Fanatics Collectibles", "industry" : "E-Commerce", "salary" : { "min" : 35000.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Business and Reporting Analyst in London, UK, adjusted for the e-commerce industry." }, "location" : "London, England, United Kingdom", "locations" : [ "London", "England", "United Kingdom" ], "timestamp" : "2026-06-16T02:02:12.405", "fingerprint" : "1272cd0270a8e1c708cbca7264662ce021ef4bdc918515f4db8c40a31c655891", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticscollectibles/jobs/4242601009", "externalId" : "4242601009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "teamCollaboration" : "Cross-functional teams; International stakeholders", "domainKnowledge" : "Product catalogue structures; International SKU configurations; Regional market differences; Mass Retail sales tracking; B2B vs. DTC filtering; Market-specific segmentation; E-commerce; Retail; Marketplace environments", "domainList" : [ "product-catalogue-structures", "international-sku-configurations", "regional-market-differences", "mass-retail-sales-tracking", "b2b-vs-dtc-filtering", "market-specific-segmentation", "e-commerce", "retail", "marketplace-environments" ], "domainSpecificKnowledge" : [ "Product catalogue structures", "International SKU configurations", "Regional market differences", "Mass Retail sales tracking", "B2B vs. DTC filtering", "Market-specific segmentation", "E-commerce", "Retail", "Marketplace environments" ], "communicationSkills" : "Communicate insights clearly", "problemSolvingSkills" : "Analytical skills", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators. Role Summary Fanatics Collectibles is seeking a Business & Reporting Analyst to support international (EMEA) teams with data-driven insights and scalable reporting solutions. This role partners with Product, Marketing, Sales, and Operations to deliver analytics, dashboards, and reporting that inform commercial and product decisions. This is a technical analytics role focused on building, maintaining, and leveraging data systems to support international business performance. The role is based on-site at our Fanatics Collectibles London office, supporting close collaboration with cross-functional teams. Responsibilities Analytical Support (International EMEA) Provide analytical support to Product, Marketing, Sales, and Operations teams across international markets Conduct product performance analysis at SKU, category, and regional levels Perform customer segmentation and behavioral analysis to inform campaigns and product strategies Lead deep dives into product category performance and identify key trends and opportunities Support exploratory analysis for new initiatives, strategic projects, and finance teams Fulfill ad hoc data requests and custom reporting needs Generate insights using tools such as Amplitude and other analytics platforms Dashboard Development & Maintenance Design, build, and maintain dashboards tailored to international business needs Manage and enhance key dashboards, including: Retail Tracker International Monthly Sales Dashboard Product Metadata Dashboard OKRs (International/US) Customize dashboards to reflect regional differences in product catalogues, SKU structures, and sales channels Implement and maintain business logic, including: Mass Retail sales tracking B2B vs. DTC filtering purchases Market-specific segmentation Ensure data accuracy, consistency, and reliability across all reporting outputs Continuously improve dashboards based on evolving stakeholder needs Data & Systems Understanding Develop strong understanding of: Product catalogue structures International SKU configurations Regional market differences Apply appropriate filters and transformations to ensure relevant and accurate reporting Collaborate with stakeholders to refine metrics, definitions, and reporting logic Review related data models Cross-Functional Collaboration Partner with international stakeholders to understand reporting needs and translate them into scalable solutions Communicate insights clearly to both technical and non-technical audiences Support alignment on key metrics and reporting standards across regions Key Projects Topps NOW Subscriptions analytics and reporting International third party sales data dashboard development Marketing (Braze) reporting dashboard International product attribute cleanup and data quality improvements Qualifications Required 2–4 years of experience in data analytics, business intelligence, or reporting Experience building and maintaining dashboards (e.g., Sigma, Tableau, Looker, Amplitude, etc.) Strong analytical skills with ability to interpret complex datasets Familiarity with data structures, segmentation, and filtering logic Ability to manage multiple requests and priorities across regions Strong communication skills Experience collaborating with data engineers, modelers Preferred Experience working with international or multi-region datasets Familiarity with e-commerce, retail, or marketplace environments Experience with customer analytics and behavioral data Basic SQL or data querying experience (e.g., Snowflake) The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Subject to applicable laws, Fanatics Collectibles may choose to run a background check. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Business and Reporting Analyst at Fanatics Collectibles", "postedDate" : "2026-06-14T21:47:30.839", "createdAt" : "2026-06-14T21:47:30.839", "lastUpdated" : "2026-06-16T02:02:12.405", "ingestTimestamp" : "2026-06-14T21:47:30.839", "mongoId" : "6a2c798e74d8ee00a0941d45", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Product catalogue structures", "International SKU configurations", "Regional market differences", "Mass Retail sales tracking", "B2B vs. DTC filtering", "Market-specific segmentation", "E-commerce", "Retail", "Marketplace environments" ], "skillCount" : 9, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "_score" : 613.6824, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2d13cf74d8ee00a0ae6cbf", "title" : "Customer Experience Manager", "company" : "Glade Optics", "industry" : "Outdoor & Apparel", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Retail industry in Breckenridge, United States, adjusted for seniority and company size." }, "location" : "Breckenridge, CO", "locations" : [ "Breckenridge", "CO" ], "timestamp" : "2026-06-16T05:26:21.462", "fingerprint" : "77d00180c2de5add68bb3d1975bcd18428c1b088d91a4e1e819f5b8384ac492b", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://the-digital-stronghold.breezy.hr/p/ebbbafc7aa2d-customer-experience-manager-glade-optics", "externalId" : "ebbbafc7aa2d", "industryFunction" : { }, 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"dataQualityScore" : 0.7777778, "_score" : 610.87805, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c799174d8ee00a0941e10", "title" : "Manager, Experiences (Entertainment)", "company" : "Fanatics Collectibles", "industry" : "Retail", "salary" : { "min" : 98900.0, "max" : 123050.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Los Angeles, California, United States", "locations" : [ "Los Angeles", "California", "United States" ], "timestamp" : "2026-06-15T07:28:05.787", "fingerprint" : "62dfd4407b9f267d07fd0f6403cecfaedd1450badd38e4ce9d731f860cbe2206", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticscollectibles/jobs/4208866009", "externalId" : "4208866009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Los Angeles", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0536909,-118.2427660" } ], "locationText" : "Los Angeles, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Vendor negotiation", "Budget reconciliation", "Strategic planning", "Capacity management" ], "hardSkillsList" : [ "Event planning", "Event production", "Budget management", "Project management", "On-site operations", "Staff management", "Vendor coordination", "Issue resolution" ], "hardSkills" : [ { "name" : "Event planning", "level" : "intermediate" }, { "name" : "Event production", "level" : "intermediate" }, { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Project management", "level" : "intermediate" }, { "name" : "On-site operations", "level" : "intermediate" }, { "name" : "Staff management", "level" : "intermediate" }, { "name" : "Vendor coordination", "level" : "intermediate" }, { "name" : "Issue resolution", "level" : "intermediate" } ], "majorSkills" : "Experiential activations, Entertainment IP, Collector experiences, Event execution", "majorSkillsList" : [ "Experiential activations", "Entertainment IP", "Collector experiences", "Event execution" ], "coreResponsibilities" : "Lead planning and execution, Develop activation strategies, Connect Fanatics Collectibles with fandoms, Drive collector engagement, Manage relationships with partners, Secure brand positioning, Secure activation opportunities, Collaborate with agencies, Develop on-brand experiences, Oversee event budgets, Coordinate with product teams, Coordinate with content teams, Coordinate with commerce teams, Align activations with launches, Align activations with campaigns, Manage activation timelines, Manage production schedules, Manage vendor deliverables, Ensure flawless execution, Lead on-site operations, Manage staff, Troubleshoot issues, Ensure brand standards, Develop post-event recaps, Stay current on trends, Support strategic planning, Support capacity management, Support cross-portfolio initiatives", "teamCollaboration" : "Cross-functional teams; Product teams; Content teams; Commerce teams; Creative teams", "projectManagementSkills" : [ "Project management", "Timeline management", "Stakeholder management", "Priority management" ], "domainKnowledge" : "Entertainment properties; Pop culture tentpoles; Entertainment fandom; Collectibles audience; Sports collectibles", "domainList" : [ "entertainment-properties", "pop-culture-tentpoles", "entertainment-fandom", "collectibles-audience", "sports-collectibles" ], "domainSpecificKnowledge" : [ "Entertainment properties", "Pop culture tentpoles", "Entertainment fandom", "Collectibles audience", "Sports collectibles" ], "communicationSkills" : "Present concepts; Present updates", "problemSolvingSkills" : "Troubleshooting issues; Solution-focused attitude; Think creatively under pressure; Adapt to changing circumstances", "specialRequirements" : "Willingness to travel, Travel for events, Travel for site visits, Travel for partner meetings", "qualificationsBasic" : "5-7 years' experience, Event planning/production experience, Consumer brand experience, Creative marketing agency experience, Experience executing activations, Experience managing agencies, Budget management experience, Project management skills, On-site event operations experience, Cross-functional collaboration experience", "qualificationsPreferred" : "Understanding of entertainment fandom culture, Ability to create authentic experiences, Ability to drive quality output, Comfortable working with product teams, Comfortable working with content teams, Comfortable working with commerce teams, Comfortable working with creative teams, Ability to present concepts to leadership, Ability to present updates to leadership, Solution-focused attitude, Ability to think creatively under pressure, Ability to adapt to changing circumstances, Willingness to travel for events, Willingness to travel for site visits, Willingness to travel for partner meetings", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Fanatics Collectibles is hiring a Manager, Experiences (Entertainment) based in Los Angeles to help build and execute our entertainment events strategy from the ground up. This is a hands-on role for someone who thrives in lean environments—someone who can own activations end-to-end and isn’t afraid to roll up their sleeves to get things done. You’ll lead experiential activations tied to major entertainment IP (e.g., Disney, Marvel, Star Wars), translating fandom into meaningful collector experiences. This role requires someone who understands how events actually come together—managing vendors and agencies, navigating moving pieces, and stepping in wherever needed to ensure high-quality execution that reflects the Fanatics brand. We’re looking for a strong operator with a sharp point of view on entertainment audiences—someone who can make smart decisions in real time, handle curveballs on-site, and still deliver polished, premium experiences. You’ll work closely with cross-functional teams to bring activations to life that not only engage fans, but build credibility for Fanatics within the entertainment space. What you will be doing... Lead end-to-end planning and execution of experiential activations across entertainment properties and pop culture tentpoles Develop activation strategies that authentically connect Fanatics Collectibles with entertainment fandoms and drive collector engagement Manage relationships with entertainment property partners to secure optimal brand positioning and activation opportunities Collaborate with creative and production agencies to develop compelling, on-brand experiences Oversee event budgets including forecasting, vendor negotiation, and budget reconciliation Coordinate cross-functionally with product, content, and commerce teams to align activations with product launches and marketing campaigns Manage activation timelines, production schedules, and vendor deliverables to ensure flawless execution Lead on-site operations during activations, managing staff, troubleshooting issues, and ensuring brand standards are maintained Develop post-event recaps with insights, performance metrics, and recommendations for future activations Stay current on entertainment industry trends, pop culture moments, and emerging properties relevant to collectibles audience Support Director, Experiences with strategic planning, capacity management, and cross-portfolio initiatives What you will bring... 5-7 years' experience in event planning/production at entertainment properties, leading consumer brand, or successful creative marketing agency Demonstrated experience executing activations at major entertainment events and fan conventions Strong understanding of entertainment fandom culture and ability to create authentic, engaging brand experiences Proven track record managing external creative agencies and production vendors; ability to drive quality output while managing budgets Effective budget management across multiple concurrent activations Excellent project management skills with ability to manage complex timelines, multiple stakeholders, and shifting priorities Experience with on-site event operations including staff management, vendor coordination, and issue resolution Strong cross-functional collaboration skills; comfortable working with product, content, commerce, and creative teams Exceptional communication skills with ability to present concepts and updates to leadership Solution-focused attitude with ability to think creatively under pressure and adapt to changing circumstances Passionate about entertainment, pop culture, and the intersection of fandom with collectibles Willingness to travel for events, site visits, and partner meetings Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to Los Angeles and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/ Los Angeles Salary Range $98,900—$123,050 USD The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to New York City and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/ NYC Salary Range $107,500—$133,750 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "Manager, Experiences (Entertainment) at Fanatics Collectibles. Skills: Experiential activations, Entertainment IP, Collector experiences, Event execution. Lead planning and execution. Develop activation strategies", "postedDate" : "2026-06-14T03:01:46.265", "createdAt" : "2026-06-14T03:01:46.265", "lastUpdated" : "2026-06-15T07:28:05.787", "ingestTimestamp" : "2026-06-14T03:01:46.265", "mongoId" : "6a2c799174d8ee00a0941e10", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 98900, "salaryAnnualMax" : 123050, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Event planning", "Event production", "Budget management", "Project management", "On-site operations", "Staff management", "Vendor coordination", "Issue resolution", "Experiential activations", "Entertainment IP", "Collector experiences", "Event execution", "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Vendor negotiation", "Budget reconciliation", "Strategic planning", "Capacity management", "Timeline management", "Stakeholder management", "Priority management", "Entertainment properties", "Pop culture tentpoles", "Entertainment fandom", "Collectibles audience", "Sports collectibles" ], "skillCount" : 28, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 609.2383, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Sports", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305b96f292fd229cf5f079", "title" : "Global HR Reporting and Analytics Lead (HR/Workday reporting)", "company" : "Clifford Chance", "industry" : "Legal Services", "salary" : { "min" : 3500000.0, "max" : 5500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Global HR Reporting and Analytics role in Delhi, India, adjusted for the legal industry and company size." }, "location" : "Delhi, IN", "locations" : [ "Delhi", "IN" ], "timestamp" : "2026-06-16T10:38:32.861", "fingerprint" : "c8905c3bf7fb478fafef899c77717d331d771cded5c56289145b02ff67298038", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/CliffordChance/744000132165723-global-hr-reporting-and-analytics-lead-hr-workday-reporting-", "externalId" : "744000132165723", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Delhi", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "28.6138954,77.2090057" } ], "locationText" : "Delhi, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Data strategy", "Business analysis", "Data governance", "Process improvement", "Team building", "Talent management", "Employee relations", "Organizational development" ], "hardSkillsList" : [ "Statistical techniques", "Data analysis", "HR analytics", "Data management", "Reporting" ], "softSkillsList" : [ "Leadership", "Negotiation", "Influencing" ], "hardSkills" : [ { "name" : "Statistical techniques", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "HR analytics", "level" : "intermediate" }, { "name" : "Data management", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Negotiation" }, { "name" : "Influencing" } ], "majorSkills" : "HR Reporting, Analytics, Workday, Data Strategy", "majorSkillsList" : [ "HR Reporting", "Analytics", "Workday", "Data Strategy" ], "coreResponsibilities" : "Lead People Data, Reporting and Analytics function, Lead data and reporting strategy for Global HR, Translate business requirements into analytical framework, Implement and automate business needs on Workday, Automate business needs on BI tool, Drive analytics maturity through continuous improvement, Improve data quality, Improve data management practices, Ensure compliance with Data Privacy Guidelines, Develop standard reports, Develop ad hoc reports, Develop templates, Develop dashboards, Develop scorecards, Develop metrics, Prepare reports for management, Assist in HR projects, Assist in process improvement initiatives, Drive data management approach, Drive data governance processes, Drive Analytics platform adoption, Partner with global HR colleagues, Understand HR needs, Understand business questions, Determine required analysis, Determine required deliverables, Maintain business relationships with stakeholders, Build relevant analysis, Build relevant interpretation, Build the function through hiring, Sustain high-performance team, Develop team capabilities, Set objectives for team, Define clear roles, Define clear responsibilities, Cultivate accountability environment, Embed firm's code of conduct, Embed firm's values, Ensure succession planning, Create culture of learning, Create culture of teamwork, Create culture of camaraderie, Create culture of mutual support", "teamCollaboration" : "Global functional leads; Regional HR leaders; HRBPs; Global HR Operations Lead; Global HR colleagues", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "People Strategy; HR processes; Talent Strategy; People Data; HR Reporting; HR Analytics; Data Privacy; Data Protection", "domainList" : [ "people-strategy", "hr-processes", "talent-strategy", "people-data", "hr-reporting", "hr-analytics", "data-privacy", "data-protection" ], "domainSpecificKnowledge" : [ "People Strategy", "HR processes", "Talent Strategy", "People Data", "HR Reporting", "HR Analytics", "Data Privacy", "Data Protection" ], "toolProficiency" : [ "Workday", "BI tool" ], "communicationSkills" : "Written communication; Verbal communication; Listening skills", "continuousLearning" : "Formal training; Informal coaching; Mentoring; Skills-based training; Technical training; On the job learning", "problemSolvingSkills" : "Analytical mindset; Creative streak; Good judgement; Prioritisation skills", "qualificationsBasic" : "5+ years HR reporting and analytics experience, Technical knowledge and business awareness", "qualificationsPreferred" : "Experience with Workday and BI tool", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who we are As a global law firm our work spans jurisdictions, cultures, and languages – and so do our people. Our culture is collaborative and inclusive — where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow. We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment. We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets. You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines. Join us to work with colleagues as one global team – empowering each other to be exceptional and create advantage for our clients. Our India team is a well-established and integral part of the firm’s global operations, delivering high-value support across a wide spectrum of functions. With over 800 business professionals based in Gurugram and Hyderabad, we’ve been driving operational excellence and innovation for more than 15 years. We contribute to global success in areas such as Information Technology, Finance, Human Resources, Risk & Compliance, Legal Support, Research & Knowledge, Document Production, Virtual Executive Assistance, Programme Management, Client & Market Development, and Continuous Improvement. The role Human Resources management develops and delivers the firm's People and Talent Strategy, designs and delivers the firm's people practices, designs employee and candidate experiences, and advises the firm's leadership on organisational and individual people matters. The HR Reporting and Analytics team provides the quantitative and qualitative data analysis and reporting of patterns, insights, and trends required to help leaders across organization make informed business decisions to build the workplace of the future. Who you will work with As HR Reporting and Analytics Lead, you will collaborate with global functional leads within HR, Regional HR leaders and HRBPs to lead the roadmap of the People Data, Reporting and Analytics function. This role utilizes various systems and data sources to deliver reports and dashboards. What you will be responsible for As HR Reporting and Analytics Lead, you will lead the People Data, Reporting and Analytics function of the organization. This is an important role requiring both technical knowledge and business awareness, providing stimulating opportunities to contribute to the People Strategy and key priorities. What you will do Strategic/Operational Responsibilities * In partnership with Global HR Operations Lead, take forward and lead the data and reporting strategy defined for Global HR. * Translate business requirements into sound and comprehensive analytical framework through appropriate usage of advanced statistical techniques. * Implement and automate business needs on Workday and BI tool for real time HR analytics. * Drive analytics maturity through continuous improvement in data quality data management practices, and standard tools and capabilities. * Ensure compliance with Data Privacy and Protection Guidelines. * Develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics that drive insights focused on business issues and priorities. * Preparation of various Reports to support the Management needs and ensuring timely adherence to deadlines * Assist in various HR projects and continuous process improvement initiatives along with the Global HR Operations Lead. * Drive our data management and governance approach and processes. * Drive Analytics platform's adoption across the HR organisation * Partner with global HR colleagues to understand their needs and business questions to determine the required analysis and deliverables. * Maintain strong business relationships with key stakeholders to understand what is important to leadership and build relevant analysis and interpretation. People Leadership and Team Management Responsibilities * Build the function through hiring the required technical expertise and sustaining the high-performance team. * Develop capabilities of team members through objective setting, defining clear roles & responsibilities, and cultivating an environment of accountability * Embed the firm's code of conduct and values across the team * Ensuring appropriate succession/back-up planning of team members, to avoid breakage in service * Creating and fostering a culture of constant learning, teamwork, camaraderie, and mutual respect * Maintaining low attrition scores, and high employee and customer satisfaction ratings. ## Qualifications Your experience Desired Experience * Bachelor's/Master's degree or equivalent experience in MIS, Statistics, or similar field. * Experience in managing projects for diversified reporting systems. * Strong experience should be around Workday Reporting tools, Data architecture, Data Quality Management and Data visualisation. * Worked on BI/Analytics projects. * Knowledge of Workday Reporting, SQL, Power BI, Excel. * Good to have knowledge of programming, Python, Tableau and other analytical tools. * Knowledge of HR processes and HR technology applications and professional experience in HR or supporting HR analytics. * Excellent data management and analysis skills to assemble, clean and analyze data effectively. * Understand the process of data integration: including workforce data from central systems such as Workday and other HR applications including recruiting and talent technologies. * Eagerness to learn new things and understand the bigger picture. * Curiosity to better understand current processes and continual desire to improve on processes with ability to ask the right questions to improve quality of work. * Maintain a high degree of confidentiality, accuracy along with attention to detail. Communication and Presentation Skills * Excellent written and verbal communication skills, with strong listening skills. * Excellent negotiation and influencing skills. * Demonstrates credibility and influence with senior clients & stakeholders, to increase usage of services. Analytical and Strategic Thinking Skills * Analytical mindset, with a creative streak to identify and work with non-traditional approaches. * Good judgement and prioritisation skills. * Good knowledge of market trends and potential impact on the firm. Leadership, networking and organisational skills * Demonstrated ability of working in a matrixed environment and balance varying priorities. * Working closely with global stakeholders to shape and lead the department against strategic priorities. * Ability to organise support and to delegate effectively, as required. ## Additional Information How we will support you From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning. Equal opportunities At Clifford Chance, we forge an inclusive culture, where diverse perspectives are recognised and valued. It’s a culture where everyone has equal access to opportunities to thrive and succeed. We are guided by our values-based Code, which sets high standards of conduct and has a principle focused on being inclusive. We comply with the law and regulations in every location where we operate and we are committed to delivering fair and equal access to all applicants and employees irrespective of background. This applies across all aspects of employment from recruitment and selection to development, progression, and day-to-day working life. Our global network of affinity, faith and support groups are open to all. These communities help to create an environment where everyone at the firm can feel they belong and can reach their full potential. Find out more about our inclusive culture [here](https://www.cliffordchance.com/about_us/inclusion-and-diversity.html).", "summaryDescription" : "Global HR Reporting and Analytics Lead (HR/Workday reporting) at Clifford Chance. Skills: HR Reporting, Analytics, Workday, Data Strategy. Lead People Data, Reporting and Analytics function. Lead data and reporting strategy for Global HR", "postedDate" : "2026-06-15T10:34:08.000", "createdAt" : "2026-06-16T00:17:38.008", "lastUpdated" : "2026-06-16T10:38:32.861", "ingestTimestamp" : "2026-06-16T00:17:38.008", "mongoId" : "6a305b96f292fd229cf5f079", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Statistical techniques", "Data analysis", "HR analytics", "Data management", "Reporting", "Leadership", "Negotiation", "Influencing", "HR Reporting", "Analytics", "Workday", "Data Strategy", "Data strategy", "Business analysis", "Data governance", "Process improvement", "Team building", "Talent management", "Employee relations", "Organizational development", "Roadmap planning", "People Strategy", "HR processes", "Talent Strategy", "People Data", "HR Analytics", "Data Privacy", "Data Protection", "BI tool" ], "skillCount" : 29, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 608.5157, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Legal", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c772874d8ee00a093bdd4", "title" : "Customer Experience Specialist", "company" : "Xero", "industry" : "Marketing", "salary" : { "min" : 32000.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Experience Specialist in Manchester, United Kingdom, with adjustments for the SaaS industry and company size." }, "location" : "UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)", "locations" : [ "UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)" ], "timestamp" : "2026-06-16T02:31:38.681", "fingerprint" : "1b1461d8af32ff9e1a96c71850d4ff749571b124021bd8708000c8f19e47dedb", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/xero/7afcac1b-9cbe-4aaf-83d8-1b0ac15c8b78/application", "externalId" : "7afcac1b-9cbe-4aaf-83d8-1b0ac15c8b78", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, United Kingdom", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Problem-solving", "Resolution skills" ], "hardSkillsList" : [ "Accounting support", "Bookkeeping support" ], "softSkillsList" : [ "Adaptability" ], "hardSkills" : [ { "name" : "Accounting support", "level" : "intermediate" }, { "name" : "Bookkeeping support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" } ], "majorSkills" : "Customer support, Customer service", "majorSkillsList" : [ "Customer support", "Customer service" ], "coreResponsibilities" : "Provide timely support, Provide high-quality support, Provide guidance to customers, Provide support for accounting queries, Provide support for bookkeeping queries, Demonstrate empathy, Actively listen, Deliver high customer satisfaction, Manage customer inquiries through to resolution, Accurately record case details, Escalate unresolved issues appropriately, Keep customers informed, Achieve quality targets, Achieve productivity targets, Ensure best-in-class customer experiences, Provide proactive support, Provide reactive support, Engage with customers proactively, Help customers maximise benefits, Make proactive outbound calls, Make reactive outbound calls, Resolve customer inquiries, Stay up-to-date with Xero product changes, Stay up-to-date with Xero training", "teamCollaboration" : "Work collaboratively; Assist team members; Collaborate with team members", "domainKnowledge" : "Accounting; Bookkeeping", "domainList" : [ "accounting", "bookkeeping" ], "domainSpecificKnowledge" : [ "Accounting", "Bookkeeping" ], "toolProficiency" : [ "Salesforce" ], "communicationSkills" : "Communicate clearly; Communicate concisely", "documentationSkills" : "Record case details", "continuousLearning" : "Stay up-to-date with Xero product changes; Stay up-to-date with Xero training", "problemSolvingSkills" : "Problem-solving skills; Resolution skills", "specialRequirements" : "Evening pay supplement", "outcomesObjectives" : "Achieve quality targets; Achieve productivity targets; Ensure best-in-class customer experiences", "qualificationsBasic" : "Prior experience in a service environment, Demonstrated ability to meet service levels, Demonstrated ability to meet quality targets, Proven problem-solving skills, Proven resolution skills, Commitment to following through, Commitment to resolving customer problems, Comfort and confidence in making proactive outbound calls, Comfort and confidence in making reactive outbound calls, Demonstrate initiative, Demonstrate self-management skills, Demonstrate flexibility, Embrace challenges, Adapt quickly to change, Proven team player, Willingness to assist other team members, Willingness to collaborate with other team members", "qualificationsPreferred" : "Experience isn't a perfect match", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "The role & impact As a CX Specialist, you will be a passionate Xero brand ambassador , responsible for providing timely, high-quality support and guidance to customers of all levels, from beginners to experts. This includes providing support for accounting and bookkeeping queries. You will make an impact by demonstrating empathy, actively listening, and delivering consistently high customer satisfaction across all contact channels. The work requires resilience and adaptability. You will manage customer inquiries through to resolution, accurately recording case details in the case management system (e.g., Salesforce), and escalating unresolved issues appropriately while keeping customers informed. Success is measured by achieving quality and productivity targets and ensuring best-in-class customer experiences. The team & how they connect The Customer Experience (CX) team works collaboratively to provide proactive and reactive support to a diverse range of Xero users globally, including small business owners, bookkeepers, and accountants. They are dedicated to delighting customers and demonstrating the value Xero brings to their businesses , working 24/7 across various channels. The team is currently working on - Providing high-quality support across all channels, such as phone, email, and chat. - Proactively engaging with customers to help them maximise the benefits of Xero. - Making proactive and reactive outbound calls to manage and resolve customer inquiries. - Staying up-to-date with Xero product changes, training, and accurately recording case details. Where and how you can work We are looking to add Customer Experience Specialists to our team who will work one of the following schedules: - Tuesday through Saturday, 11:30AM - 8PM - Sunday through Thursday, 11:30AM - 8PM Please note that the anticipated start date will be in 10 August 2026. There will also be an evening pay supplement for shifts ending at 8:00 PM. Here are some of the things we are looking for, for this role - You bring prior experience in a service environment, having demonstrated the ability to meet service levels and quality targets. - You possess proven problem-solving and resolution skills, showing commitment to following through and resolving customer problems. - You can communicate clearly and concisely, both written and verbally. - You will have comfort and confidence in making proactive and reactive outbound calls. - You demonstrate initiative, self-management skills, and flexibility, embracing challenges and adapting quickly to change. - You are a proven team player with a willingness to assist and collaborate with other team members. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.", "summaryDescription" : "Customer Experience Specialist at Xero. Skills: Customer support, Customer service. Provide timely support. Provide high-quality support", "createdAt" : "2026-06-14T18:48:59.326", "lastUpdated" : "2026-06-16T02:31:38.681", "ingestTimestamp" : "2026-06-14T18:48:59.326", "mongoId" : "6a2c772874d8ee00a093bdd4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Accounting support", "Bookkeeping support", "Adaptability", "Customer support", "Customer service", "Problem-solving", "Resolution skills", "Accounting", "Bookkeeping", "Salesforce" ], "skillCount" : 10, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 607.8926, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2cc39874d8ee00a0a09c8e", "title" : "Customer Experience Agent", "company" : "loveholidays", "industry" : "Customer Experience", "salary" : { "min" : 28000.0, "max" : 35000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Experience Agent in London, United Kingdom, with adjustments for the travel industry and company size." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T01:57:26.427", "fingerprint" : "8634ffbc57c24b0345ad014be1aa14779c5b02b5dbdb0b82b79d620fb51a3374", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/loveholidays/dc929393-bd22-4643-83c4-df8b409e5ffd/application", "externalId" : "dc929393-bd22-4643-83c4-df8b409e5ffd", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "technicalSkills" : "Web-based applications", "professionalSkills" : [ "Market insight", "Content quality assurance", "Chatbot training" ], "hardSkillsList" : [ "Translation", "Proofreading" ], "softSkillsList" : [ "Adaptability", "Negotiation" ], "hardSkills" : [ { "name" : "Translation", "level" : "intermediate" }, { "name" : "Proofreading", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Negotiation" } ], "majorSkills" : "Customer support, Social media engagement, Complaint resolution", "majorSkillsList" : [ "Customer support", "Social media engagement", "Complaint resolution" ], "coreResponsibilities" : "Manage outbound transactions, Resolve pre-booked holiday issues, Respond to customer inquiries, Engage on social media channels, Handle complex customer complaints, Serve as escalation channel, Conduct outbound calls, Provide market insights, Translate content, Vet documents, Train chatbot", "teamCollaboration" : "Marketing team; Tech team; International business", "domainKnowledge" : "Polish market knowledge; Customer trends", "domainList" : [ "polish-market-knowledge", "customer-trends" ], "domainSpecificKnowledge" : [ "Polish market knowledge", "Customer trends" ], "toolProficiency" : [ "Facebook", "Twitter" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Content translation; Document vetting", "continuousLearning" : "Individualised training budget", "problemSolvingSkills" : "Issue resolution", "outcomesObjectives" : "Build customer trust; Ensure service quality; Drive market knowledge", "qualificationsBasic" : "Native or near-native Polish fluency, Excellent English communication, Experience in high-volume customer service, Social media customer interaction experience", "qualificationsPreferred" : "Fluency in German", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Why loveholidays? At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away. Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation. Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays. You'll accelerate your growth in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates. Be empowered to create impact for our future by shaping the most-loved package holiday experience for millions. As we pursue ambitious plans to expand across Europe, you'll be part of a fun-loving international community achieving great things together. The impact you’ll have: The role of Customer Experience Agent is critical at loveholidays. You will be the voice of the company as we launch in Poland, providing dedicated support for outbound transactions before, during, and after their holidays. For this new market, we need a true all-rounder who is flexible and prepared to participate in many and varied activities, adapting quickly should the focus shift to handling inbound customer queries and any other relevant tasks. You will be building and maintaining customer trust in Poland, ensuring exceptional service quality, and driving cultural and market knowledge across the wider business. Your day-to-day: Customer Support & Escalations: - Outbound Transaction Management: Proactively manage and resolve issues related to pre-booked package holiday components for Polish customers (flights, hotels, transfers, etc.). - Social Media Engagement: Act as the primary responder for customer inquiries and engagement across social media channels, initially focusing on Facebook and Twitter, with the flexibility to expand to new channels as the market grows. - Complaint Resolution: Serve as the final escalation channel, handling complex customer complaints and issues efficiently and empathetically, including outbound calling when necessary to resolve urgent matters. Marketing, Content & Tech Support: - Market Insight: Support the Marketing team by providing valuable market insights, understanding customer trends, and sharing knowledge about what motivates customers in the Polish market. - Content & Quality Assurance: Support content teams with expert translations and vet both internal and customer-facing documents and web content for correct spelling and grammatical accuracy in Polish. - Chatbot Training: Collaborate with the Tech team to train our chatbot, Sandy, helping it to effectively learn and communicate fluently in Polish. Your skillset: - Language Fluency (Essential): Native or near-native level fluency in Polish, combined with excellent verbal and written communication in English. - Communication & Negotiation: Exceptional verbal communication skills, including the ability to conduct professional outbound calls for sensitive escalation cases. - Customer Service Experience: Previous experience in a high-volume customer service or contact centre environment, ideally in travel, but not a necessity. - Social Media Proficiency: Demonstrable experience in managing public customer interactions and resolving issues via social media platforms (Facebook, Twitter). - Attention to Detail: Meticulous approach to proofreading, translation, and data entry for content accuracy. - Strong Technical Abilities: Proficient in using web-based applications for multiple hotel suppliers, airlines, and our internal systems. - Adaptability: Ability to multi-task, prioritise, and manage time effectively in a fast-paced environment and adapt quickly to potential shifts toward handling inbound transactions. Desirable: - Fluency in Germany is highly beneficial. The interview journey: 1. Intro with a member of the Talent team - 30 minutes 2. Language vetting with a native language speaker - 15 minutes 3. Interview with Head of CX Germany & CX Operations Manager International - 1 hour Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: - Company pension contributions at 5% - Individualised training budget for you to learn on the job and level yourself up - Discounted holidays for you, your family and friends - 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum - Enhanced maternity/paternity leave - Cycle to work scheme, season ticket loan and eye care vouchers At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.", "summaryDescription" : "Customer Experience Agent at loveholidays. Skills: Customer support, Social media engagement, Complaint resolution. Manage outbound transactions. Resolve pre-booked holiday issues", "createdAt" : "2026-06-14T21:05:12.400", "lastUpdated" : "2026-06-16T01:57:26.427", "ingestTimestamp" : "2026-06-14T21:05:12.400", "mongoId" : "6a2cc39874d8ee00a0a09c8e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Translation", "Proofreading", "Adaptability", "Negotiation", "Customer support", "Social media engagement", "Complaint resolution", "Market insight", "Content quality assurance", "Chatbot training", "Polish market knowledge", "Customer trends", "Facebook", "Twitter" ], "skillCount" : 14, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 607.53424, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Travel", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c7a1a74d8ee00a0944758", "title" : "Staff Product Designer, AI Products", "company" : "Databricks", "industry" : "Technology", "salary" : { "min" : 250000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Staff Product Designer in the Technology industry in New York, adjusted for lead seniority and company size." }, "location" : "New York City, New York", "locations" : [ "New York City", "New York" ], "timestamp" : "2026-06-16T04:18:33.590", "fingerprint" : "0a8bcb54ee670ee92952f301f2058af9962bfc1a1a973280b3ca2dd48385a08e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://databricks.com/company/careers/open-positions/job?gh_jid=8584704002", "externalId" : "8584704002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "minimumEducation" : "Bachelor's", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI", "professionalSkills" : [ "Systems thinking", "Visual design", "Interaction design" ], "hardSkillsList" : [ "User research", "Data activation", "AI-assisted workflows" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "User research", "level" : "intermediate" }, { "name" : "Data activation", "level" : "intermediate" }, { "name" : "AI-assisted workflows", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Product design, AI products, Agent-driven experiences", "majorSkillsList" : [ "Product design", "AI products", "Agent-driven experiences" ], "coreResponsibilities" : "Drive product and design initiatives, Define agent-driven workflows, Collaborate with product management, Collaborate with engineering, Collaborate with leadership, Design intuitive user experiences, Develop understanding of business objectives, Develop understanding of customer needs, Develop understanding of AI capabilities, Develop understanding of data landscape, Develop understanding of technology landscape, Conduct user research, Mentor junior designers", "teamCollaboration" : "Product management; Engineering; Leadership", "domainKnowledge" : "Data workflows; Lakehouse; Business applications; Data activation; AI capabilities; Enterprise software; Data analytics; AI", "domainList" : [ "data-workflows", "lakehouse", "business-applications", "data-activation", "ai-capabilities", "enterprise-software", "data-analytics", "ai" ], "domainSpecificKnowledge" : [ "Data workflows", "Lakehouse", "Business applications", "Data activation", "AI capabilities", "Enterprise software", "Data analytics", "AI" ], "innovationCreativity" : "0-to-1 environment", "outcomesObjectives" : "Activate and operationalize data at scale; Move from data to decisions; Simplify complex workflows", "qualificationsBasic" : "8+ years product design experience, Bachelor's or Master's degree, Lead large complex design projects, Execute visual and interaction work, System thinker, Technical knowledge and visual design skills, Portfolio demonstrating end-to-end design process", "qualificationsPreferred" : "Experience designing products bridging technical and business users, Familiarity with data, analytics, AI, or enterprise software, Experience using modern development and AI-assisted coding tools", "remoteFriendly" : false, "rawDescription" : "RDQ327R178 At Databricks, we design tools that make complex data workflows intuitive and powerful. Our mission is to simplify how data is connected, understood, and activated so that organizations can turn information into business outcomes. Designers at Databricks blend strong visual craft with systems thinking, shaping products that support some of the most advanced data teams in the world. We're hiring a Staff Product Designer to help build a new product category at Databricks. You will help shape agent-driven experiences that make the power of the Lakehouse accessible to a broader set of users. This will be a true 0-to-1 environment, combining the excitement of a startup with the resources of a tech leader like Databricks. The impact you will have Drive key product and design initiatives within a strategic new product area at Databricks, helping organizations activate and operationalize their data at scale. Define a new generation of agent-driven workflows that help users move seamlessly from data and insights to decisions and action. Collaborate closely with product management, engineering, and leadership to shape the future of business applications on the Databricks platform. Design intuitive user experiences that simplify complex workflows while preserving the flexibility and power required by enterprise organizations. Develop a deep understanding of Databricks business objectives, customer needs, emerging AI capabilities, and the evolving data and technology landscape. Conduct user research to identify customer needs, pain points, and opportunities related to data activation, and AI-assisted workflows. Mentor junior designers, fostering their growth and development within our team. What we look for 8+ years of product design work experience A bachelor's or master’s degree in design, computer science, human-computer interaction, or related field Demonstrated ability to lead large and complex design projects and balance the needs of diverse stakeholders Can execute beautiful visual and interaction work that’s rooted in a data-driven, and well-researched UX process A system thinker who has the vision to design the big picture, and the tactical ability to break it down so that engineering can succeed in building it incrementally You have a unique combination of technical knowledge and visual design skills which allows you to design powerful and intuitive tooling for technical users. A portfolio demonstrating your end-to-end design process, from inception to production Experience designing products that bridge the gap between technical and business users is a strong plus. Familiarity with data, analytics, AI, or enterprise software is highly valued. The strongest candidates have demonstrated experience using modern development and AI-assisted coding tools to prototype ideas, understand implementation tradeoffs, and collaborate deeply with engineering teams. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 1 Pay Range $166,600—$229,150 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U. S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.", "summaryDescription" : "Staff Product Designer, AI Products at Databricks. Skills: Product design, AI products, Agent-driven experiences. Drive product and design initiatives. Define agent-driven workflows", "postedDate" : "2026-06-14T20:08:44.502", "createdAt" : "2026-06-14T20:08:44.502", "lastUpdated" : "2026-06-16T04:18:33.590", "ingestTimestamp" : "2026-06-14T20:08:44.502", "mongoId" : "6a2c7a1a74d8ee00a0944758", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 250000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "User research", "Data activation", "AI-assisted workflows", "Leadership", "Product design", "AI products", "Agent-driven experiences", "Systems thinking", "Visual design", "Interaction design", "Data workflows", "Lakehouse", "Business applications", "AI capabilities", "Enterprise software", "Data analytics", "AI" ], "skillCount" : 17, "jobCategory" : "product", "jobSubcategory" : "design", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 606.26886, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2a65ab74d8ee00a062a1cf", "title" : "Product Manager - Reporting Platform", "company" : "bunch", "industry" : "Tech", "salary" : { "min" : 2500000.0, "max" : 4500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Product Manager in FinTech, adjusted for a remote role in India." }, "location" : "Spain", "locations" : [ "Spain" ], "timestamp" : "2026-06-14T04:53:18.655", "fingerprint" : "c67142aed560428f2b2eaa7acf35c0005ccc47ee90a883b598e293e9ed890801", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/bunch/08466c09-33d6-405f-b48d-7e1403653a3a/application", "externalId" : "08466c09-33d6-405f-b48d-7e1403653a3a", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "AI", "professionalSkills" : [ "Product strategy", "Roadmap execution", "Product specs", "Data contracts", "Report generation", "Investor reporting", "Fund reporting", "Performance metrics", "Data platforms", "Workflow-heavy products", "Fintech products", "Data-heavy products", "Correctness requirements", "Product logic", "Data integrity", "Traceability" ], "hardSkillsList" : [ "Product execution", "Prioritization", "Stakeholder alignment", "Analytical mindset", "Data-informed tradeoffs", "Edge-case handling", "Scalable generation", "Reliability monitoring", "Edge-case rigor" ], "hardSkills" : [ { "name" : "Product execution", "level" : "intermediate" }, { "name" : "Prioritization", "level" : "intermediate" }, { "name" : "Stakeholder alignment", "level" : "intermediate" }, { "name" : "Analytical mindset", "level" : "intermediate" }, { "name" : "Data-informed tradeoffs", "level" : "intermediate" }, { "name" : "Edge-case handling", "level" : "intermediate" }, { "name" : "Scalable generation", "level" : "intermediate" }, { "name" : "Reliability monitoring", "level" : "intermediate" }, { "name" : "Edge-case rigor", "level" : "intermediate" } ], "majorSkills" : "Reporting platform, Product management, Fintech", "majorSkillsList" : [ "Reporting platform", "Product management", "Fintech" ], "coreResponsibilities" : "Own reporting product surface, Own reporting workflows, Transform fund data, Drive product decisions, Partner with engineering, Partner with design, Partner with operations, Deliver customer system, Drive roadmap execution, Translate requirements, Define primitives, Collaborate with design, Make flows intuitive, Work with operations, Identify friction, Ensure correctness, Improve time-to-report, Define success metrics, Track adoption metrics, Track quality metrics, Track efficiency metrics, Track reliability metrics, Maintain data integrity, Maintain traceability, Maintain customer trust", "teamCollaboration" : "Cross-functional collaboration; Partner with engineering; Partner with design; Partner with operations; Work with operations; Work with customer-facing teams; Collaborate with technical partners; Collaborate with non-technical partners; Work with Founders", "projectManagementSkills" : [ "Roadmap", "Execution", "Prioritization" ], "domainKnowledge" : "Private markets; Fund operations; Fintech; Accounting; Reporting; Compliance; Data platforms; Fund reporting concepts; Performance metrics; Investor reporting workflows", "domainList" : [ "private-markets", "fund-operations", "fintech", "accounting", "reporting", "compliance", "data-platforms", "fund-reporting-concepts", "performance-metrics", "investor-reporting-workflows" ], "domainSpecificKnowledge" : [ "Private markets", "Fund operations", "Fintech", "Accounting", "Reporting", "Compliance", "Data platforms", "Fund reporting concepts", "Performance metrics", "Investor reporting workflows" ], "communicationSkills" : "Clear specs; Excellent communication", "documentationSkills" : "Product specs", "problemSolvingSkills" : "Analytical mindset; Investigate root causes; Data-informed tradeoffs", "outcomesObjectives" : "Improve time-to-report; Define success metrics; Track adoption metrics; Track quality metrics; Track efficiency metrics; Track reliability metrics", "qualificationsBasic" : "4–6+ years product management experience, B2B Fintech products experience, Product execution skills, Shipping experience, Iteration loops experience, Prioritization experience, Stakeholder alignment experience, Comfort working in domains with high correctness requirements, Ability to translate complex requirements, Analytical mindset, Excellent communication, Experience working closely with engineering", "qualificationsPreferred" : "Data-heavy or workflow-heavy products experience, Experience with fund reporting concepts, Experience with performance metrics, Exposure to investor reporting workflows", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "bunch https://www.bunch.capital/ is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. YOUR ROLE We’re looking for a strong Product Manager to join bunch’s Reporting Platform team and own the products and workflows that turn fund data into clear, compliant, investor-ready reporting. You’ll work at the heart of how fund managers communicate performance and activity to investors — building intuitive reporting experiences and robust report-generation capabilities that customers can trust. As Product Manager, Reporting Platform, you will: - Own key parts of our reporting product surface area and reporting workflows end-to-end - Help teams transform complex fund data into investor-grade outputs (quarterly/annual reporting, capital account statements, disclosures) - Drive product decisions that balance accuracy, compliance, and usability - Partner closely with engineering, design, and operations to deliver a system customers can rely on This role is focused on the Reporting side of the platform. Typical areas include: - Report generation workflows (quarterly/annual packages, capital account statements, investor-ready PDFs) - Configuration and customization (templates, branding, disclosures, language/currency formatting) - Data readiness & correctness for reports (validation, completeness checks, auditability) - Distribution & delivery experiences (review/approve flows, investor delivery, access controls) - Observability for reporting runs (errors, retries, performance, and customer-facing transparency) - Data input experiences (capturing the underlying fund and portfolio data that powers reporting - with a strong focus on intuitive UI/UX, data quality, and completeness) TOP RESPONSIBILITIES - Drive roadmap and execution for reporting workflows and customer-facing reporting experiences - Translate domain requirements into clear product specs (inputs → transformations → outputs) with strong edge-case handling - Partner with engineering to define the right primitives for scalable report generation (templates, data contracts, versioning) - Collaborate with design to make complex reporting setup and review flows intuitive and fast - Work with operations and customer-facing teams to identify friction, ensure correctness, and improve time-to-report - Define and track success metrics across adoption, report quality, operational efficiency, and reliability - Maintain a high bar for data integrity, traceability, and customer trust ABOUT YOU - 4–6+ years of product management experience building B2B Fintech products (ideally data-heavy or workflow-heavy) - Strong product execution skills: shipping, iteration loops, prioritization, and stakeholder alignment - Comfort working in domains with high correctness requirements (fintech, accounting, reporting, compliance, data platforms, or similar) - Ability to translate complex requirements into simple product surfaces and crisp product logic - Analytical mindset: you can define metrics, investigate root causes, and make data-informed tradeoffs - Excellent communication: you can write clear specs and collaborate with technical and non-technical partners - Experience working closely with engineering on systems that require reliability, monitoring, and edge-case rigor - Nice to have: experience with fund reporting concepts and performance metrics (NAV, IRR, TVPI, DPI), or exposure to investor reporting workflows. WORKPLACE AND BENEFITS - Customizable benefits package (wellbeing, sport, mobility, food, and more) - 28 days of vacation, plus 2 company days and local public holidays - Remote work with quarterly Team events in Berlin or elsewhere in Europe - A great tech and work setup - Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains INTERVIEW PROCESS - First interview (20 min) with the People team to get acquainted with bunch and explore alignment - Hiring Manager Interview with VP of Product (45 min) to discuss your experience, approach, and fit for the role - Product Case interview (60 min) with a our Product and Design Team to demonstrate your product thinking, communication, and execution style - Stakeholders Interview (3 x 30 min) with key stakeholders (including members of Operations, Engineering, and our Founders) to align on vision and expectations About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy https://www.bunch.capital/privacy-policy for details on your rights and how to reach us.", "summaryDescription" : "Product Manager - Reporting Platform at bunch. Skills: Reporting platform, Product management, Fintech. Own reporting product surface. Own reporting workflows", "postedDate" : "2026-06-11T17:41:12.542", "createdAt" : "2026-06-11T17:41:12.542", "lastUpdated" : "2026-06-14T04:53:18.655", "ingestTimestamp" : "2026-06-11T17:41:12.542", "mongoId" : "6a2a65ab74d8ee00a062a1cf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Product execution", "Prioritization", "Stakeholder alignment", "Analytical mindset", "Data-informed tradeoffs", "Edge-case handling", "Scalable generation", "Reliability monitoring", "Edge-case rigor", "Reporting platform", "Product management", "Fintech", "Product strategy", "Roadmap execution", "Product specs", "Data contracts", "Report generation", "Investor reporting", "Fund reporting", "Performance metrics", "Data platforms", "Workflow-heavy products", "Fintech products", "Data-heavy products", "Correctness requirements", "Product logic", "Data integrity", "Traceability", "Roadmap", "Execution", "Private markets", "Fund operations", "Accounting", "Reporting", "Compliance", "Fund reporting concepts", "Investor reporting workflows" ], "skillCount" : 37, "jobCategory" : "engineering", "jobSubcategory" : "product", "dataQualityScore" : 1.0, "_score" : 605.16595, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Financial Services" }, { "id" : "6a306031f292fd229cf87dd6", "title" : "Junior Reporting and Control Analyst", "company" : "Ebury", "industry" : "FinTech", "salary" : { "min" : 24000.0, "max" : 32000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Junior Reporting and Control Analyst in Málaga, Spain, adjusted for the FinTech industry and entry-level experience." }, "location" : "Málaga", "locations" : [ "Málaga" ], "timestamp" : "2026-06-16T09:22:23.918", "fingerprint" : "4a7732bbdf2557c6c7d61d8758e370f196f09688b32558de89bfeef19ac7224d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://ebury.com/company/careers/job?gh_jid=4898309101", "externalId" : "4898309101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Málaga", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "36.7647913,-4.4422005" }, { "city" : "Lisbon", "country" : "Portugal", "continent" : "eu", "source" : "llm", "workMode" : "remote", "geo" : "38.7077507,-9.1365919" } ], "locationText" : "Málaga, Spain; Lisbon, Portugal", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Microsoft Excel, Google Sheets", "professionalSkills" : [ "Balance sheet reporting", "Reconciliation", "Financial data integrity", "Reporting issue detection", "Audit request management" ], "hardSkillsList" : [ "Treasury reporting", "Financial reporting", "External audit support" ], "hardSkills" : [ { "name" : "Treasury reporting", "level" : "intermediate" }, { "name" : "Financial reporting", "level" : "intermediate" }, { "name" : "External audit support", "level" : "intermediate" } ], "majorSkills" : "Treasury reporting, Financial control, Audit support", "majorSkillsList" : [ "Treasury reporting", "Financial control", "Audit support" ], "coreResponsibilities" : "Perform monthly balance sheet reporting, Perform monthly reconciliation for treasury accounts, Investigate and explain variances, Maintain integrity of financial data, Perform reconciliations, Ensure accuracy across systems, Detect and flag reporting issues, Coordinate with other departments for correction, Lead treasury-related external audit requests, Prepare and organize audit documentation, Answer auditor queries, Ensure smooth audit process, Provide general support to Treasury, Provide general support to Finance, Assist with special projects, Assist with analysis", "teamCollaboration" : "Cross-functional relationships; Treasury Reporting and Control team; Group Head of Treasury Reporting and Control", "domainKnowledge" : "Treasury reporting; Financial statements; Financial instruments; Cash equivalents; Debt instruments", "domainList" : [ "treasury-reporting", "financial-statements", "financial-instruments", "cash-equivalents", "debt-instruments" ], "domainSpecificKnowledge" : [ "Treasury reporting", "Financial statements", "Financial instruments", "Cash equivalents", "Debt instruments" ], "toolProficiency" : [ "Microsoft Excel", "Google Sheets" ], "communicationSkills" : "Build crossfunctional relationships", "documentationSkills" : "Prepare audit documentation", "continuousLearning" : "Dedicated Mentorship", "problemSolvingSkills" : "Investigate variances; Explain variances; Detect reporting issues; Coordinate correction actions", "qualificationsBasic" : "1-2 years experience financial services, High level Microsoft Excel, High level GoogleSheet, High level English", "qualificationsPreferred" : "Experience in an auditing firm, Experience as an accountant", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Junior Treasury Reporting Analyst Ebury Malaga Office - Hybrid: 4 days in the office, 1 day working from home per week This position will work within the Treasury Reporting and Control team of Ebury Group Treasury, interacting constantly with the Group Head of Treasury Reporting and Control. What you’ll do Monthly balance sheet reporting and reconciliation for key treasury accounts, including cash and cash equivalents, debt and other instruments. You'll be responsible for investigating and explaining any variances to ensure the accuracy of our financial statements. You will help maintain the integrity of financial data by performing reconciliations and ensuring accuracy across all systems. Detecting, flagging reporting issues and coordinating with other departments across the business for potential correction actions. Lead all treasury-related external audit requests. This includes preparing and organizing documentation, answering auditor queries, and ensuring a smooth and efficient audit process. You will provide general support to the Treasury and Finance teams as needed, including special projects and analysis. What you’ll need Team player, fast learner, able to multitask and prioritise workload appropriately. We are looking for an individual with drive and passion. 1-2 years experience working in the financial services industry in an auditing firm or as an accountant. High level in Microsoft Excel or GoogleSheet is a must. Flexibility with changing requirements in an evolving and fast-paced environment. Strong communication skills and an ability to build and leverage crossfunctional relationships. High level of English. Why Ebury? Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one. Dedicated Mentorship: Learn directly from experienced managers who are invested in your success. Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury. Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized. Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits. Central Office: A fantastic location with excellent transport links. Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury! #LI-JG1 About us Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.", "summaryDescription" : "Junior Reporting and Control Analyst at Ebury. Skills: Treasury reporting, Financial control, Audit support. Perform monthly balance sheet reporting. Perform monthly reconciliation for treasury accounts", "postedDate" : "2026-06-15T23:25:28.006", "createdAt" : "2026-06-15T23:25:28.006", "lastUpdated" : "2026-06-16T09:22:23.918", "ingestTimestamp" : "2026-06-15T23:25:28.006", "mongoId" : "6a306031f292fd229cf87dd6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Treasury reporting", "Financial reporting", "External audit support", "Financial control", "Audit support", "Balance sheet reporting", "Reconciliation", "Financial data integrity", "Reporting issue detection", "Audit request management", "Financial statements", "Financial instruments", "Cash equivalents", "Debt instruments", "Microsoft Excel", "Google Sheets" ], "skillCount" : 16, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "_score" : 603.32166, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "69fa212d4c40e2acd14f7b3a", "title" : "Sr. Product Manager, LATAM Customer Experience Improvement", "company" : "Amazon Servicos de Varejo do Brasil Ltda.", "industry" : "Project/Program/Product Management--Non-Tech, Product Management, no business category", "salary" : { "min" : 240000.0, "max" : 360000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Product Manager in Sao Paulo, Brazil, adjusted for the e-commerce industry and full-time onsite role." }, "location" : "Sao Paulo, Sao Paulo, BRA", "locations" : [ "Sao Paulo, Sao Paulo, BRA" ], "timestamp" : "2026-06-15T03:18:45.122", "fingerprint" : "7a98906333a30f0825737a2095f5f55e5d990afe7015e792b0240c954ab16f8d", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10411498/apply", "externalId" : "79b169f8-0c1f-4c20-82f6-4c66f8c45641", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sao Paulo", "state" : "Sao Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "Sao Paulo, Sao Paulo, Brazil", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Product strategy", "Roadmap definition", "Requirements definition", "Solution design", "Product delivery", "Feature delivery", "Tradeoffs analysis", "Program management", "Product marketing", "Business development", "Root cause analysis" ], "hardSkillsList" : [ "Data-driven decision making" ], "hardSkills" : [ { "name" : "Data-driven decision making", "level" : "intermediate" } ], "majorSkills" : "Product strategy, Customer experience, Roadmap development, Cross-functional leadership", "majorSkillsList" : [ "Product strategy", "Customer experience", "Roadmap development", "Cross-functional leadership" ], "coreResponsibilities" : "Own Mexico & Brazil product roadmap, Identify customer pain points, Define requirements, Design solutions, Launch products, Improve products continuously, Synthesize voice of customer signals, Identify experience gaps, Prioritize friction points, Build data-driven product roadmaps, Partner with cross-functional teams, Drive scalable solutions, Eliminate defects at root, Influence upstream product partners, Embed Mexico customer needs, Build mechanisms for visibility, Build real-time dashboards, Detect emerging issues, Enable rapid response, Write product requirements documents, Incorporate customer insights, Incorporate market context, Define local go-to-market strategies, Define and track metrics, Measure product success, Deliver quarterly product roadmap updates, Publish monthly performance reports, Analyze adoption, Analyze customer satisfaction, Analyze business impact, Serve as trusted advisor, Deliver quarterly business reviews, Perform root cause analysis, Make recommendations on resource allocation, Make recommendations on investment priorities", "teamCollaboration" : "Cross-functional teams; Local, regional, global teams; Product teams; Technical teams", "projectManagementSkills" : [ "Roadmap planning", "Prioritization" ], "domainKnowledge" : "Customer experience; Latin American markets; E-commerce; Retail; Customer service", "domainList" : [ "customer-experience", "latin-american-markets", "e-commerce", "retail", "customer-service" ], "domainSpecificKnowledge" : [ "Customer experience", "Latin American markets", "E-commerce", "Retail", "Customer service" ], "communicationSkills" : "Influence without authority", "documentationSkills" : "Write product requirements documents", "problemSolvingSkills" : "Solve complex problems; Identify product opportunities; Identify product barriers", "specialRequirements" : "Fluent in Spanish, Fluent in Portuguese", "outcomesObjectives" : "Drive measurable improvements in customer experience; Reduce contact volume; Improve customer satisfaction; Reduce costs", "qualificationsBasic" : "Bachelor's degree or equivalent, Experience owning/driving roadmap strategy, Experience with end to end product delivery, Experience with feature delivery and tradeoffs, Experience in product or program management, Experience in product marketing, Experience in business development, Experience in technology", "qualificationsPreferred" : "Experience in influencing senior leadership, Experience working across functional teams, Experience with senior stakeholders, Familiarity with Latin American market dynamics, Familiarity with customer behaviors, Familiarity with payment ecosystems, Experience in e-commerce product domains, Experience in retail product domains, Experience in customer service product domains", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world's brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity. The Sr. Product Manager, LATAM Customer Experience, is a core member of Amazon's Customer Experience Improvements (CXI) team within Customer Service (CS). This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and deliver product solutions across some of the fastest-growing markets in the world. A successful candidate will have experience owning product strategy end-to-end, translating customer pain points into scalable solutions, and driving large cross-functional initiatives forward. They will have a strong bias toward data-driven decision-making and an innate ability to connect product metrics to customer and business outcomes. Based in Sao Paulo City, this leader will have direct access to local customers, operations teams, and market dynamics—enabling them to identify product opportunities and barriers that remote teams cannot effectively address. You will need to be highly collaborative, fluent in Spanish, Portugese and able to influence without authority across local, regional, and global teams. Key job responsibilities - Own both Mexico & Brazil product roadmap end-to-end, from customer pain point identification through requirements definition, solution design, launch, and continuous improvement across the entire purchase journey; - Synthesize voice of customer signals—including customer contacts, returns, behavioral data, and satisfaction metrics—to identify experience gaps, prioritize friction points, and build data-driven product roadmaps that drive measurable improvements in customer trust; - Partner with cross-functional teams across Amazon Stores—including product, operations, customer service, payments, identity, and retail—at local, regional, and global levels to drive scalable solutions that eliminate defects at root cause; - Influence upstream product partners where CXI does not directly own the technology, using customer data and business impact to embed Mexico customer needs into regional and worldwide product roadmaps; - Build mechanisms and real-time dashboards that provide visibility into product performance, detect emerging issues before they scale, and enable rapid response to customer experience degradation; - Write product requirements documents that incorporate Brazil & Mexico-specific customer insights, market context, and local go-to-market strategies with defined success metrics; - Define and track metrics to measure product success, including customer experience KPIs, financial impact, conversion improvements, and contact reduction across priority journey segments; - Deliver quarterly product roadmap updates with clear prioritization based on customer impact and business value, and publish monthly performance reports analyzing adoption, customer satisfaction, and key business metrics; - Serve as a trusted advisor to leadership on Mexico customer experience strategy, delivering quarterly business reviews, root cause analysis, and recommendations on resource allocation and investment priorities. A day in the life You arrive at GRU10 with a curious mindset. You dive into customer contact data, review Portugese and Spanish-language customer anecdotes, and walk the Mexico & Brazil store to surface hidden friction points that drive contacts and concessions. You build well-documented, data-driven product requirements grounded in local market insights. You bring these requirements to product and technical teams—locally and globally—to influence prioritization and drive solutions. You measure the impact of launched improvements, connecting product changes to customer satisfaction gains and cost reduction. About the team The CXI team sits within Amazon Customer Service. Our mission is to relentlessly advocate for customers and eliminate defects that affect their experience while shopping on Amazon Stores. We use data, customer anecdotes, process expertise, and cross-functional collaboration to improve the customer experience across every market we serve. Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Basic Qualifications: - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience in product or program management, product marketing, business development or technology Preferred Qualifications: - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders - Familiarity with Latin American market dynamics, customer behaviors, and payment ecosystems - Experience in e-commerce, retail, or customer service product domains Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Sr. Product Manager, LATAM Customer Experience Improvement at Amazon Servicos de Varejo do Brasil Ltda.. Skills: Product strategy, Customer experience, Roadmap development, Cross-functional leadership. Own Mexico & Brazil product roadmap. Identify customer pain points", "postedDate" : "2026-06-13T19:13:56.979", "createdAt" : "2026-06-13T19:13:56.979", "lastUpdated" : "2026-06-15T03:18:45.122", "ingestTimestamp" : "2026-06-13T19:13:56.979", "mongoId" : "69fa212d4c40e2acd14f7b3a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10411498/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data-driven decision making", "Product strategy", "Customer experience", "Roadmap development", "Cross-functional leadership", "Roadmap definition", "Requirements definition", "Solution design", "Product delivery", "Feature delivery", "Tradeoffs analysis", "Program management", "Product marketing", "Business development", "Root cause analysis", "Roadmap planning", "Prioritization", "Latin American markets", "E-commerce", "Retail", "Customer service" ], "skillCount" : 21, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 603.0289, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c96f074d8ee00a0990d58", "title" : "Customer Experience Coordinator", "company" : "Veterinary Emergency Group", "industry" : "Healthcare", "salary" : { "min" : 46000.0, "max" : 63000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Experience Coordinator in Asheville, United States, adjusted for the Healthcare industry and company size." }, "location" : "Asheville, North Carolina, United States", "locations" : [ "Asheville", "North Carolina", "United States" ], "timestamp" : "2026-06-15T10:08:50.083", "fingerprint" : "6781256b1e822e15c9f6c9bbffc4c8076da3b7de197eceea840bcf214e7a351e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/veterinaryemergencygroupst/jobs/5989478004?gh_jid=5989478004", "externalId" : "5989478004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Asheville", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "35.5953630,-82.5508407" } ], "locationText" : "Asheville, North Carolina, United States", "professionalSkills" : [ "Customer service", "Customer relations", "Customer retention", "Customer satisfaction", "Value realization", "Patient care", "Financial guidance", "Payment processing" ], "hardSkillsList" : [ "Record details accurately", "Process payments accurately", "Protect financial information" ], "softSkillsList" : [ "Empathetic", "People-centric", "Curious" ], "hardSkills" : [ { "name" : "Record details accurately", "level" : "intermediate" }, { "name" : "Process payments accurately", "level" : "intermediate" }, { "name" : "Protect financial information", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Empathetic" }, { "name" : "People-centric" }, { "name" : "Curious" } ], "majorSkills" : "Customer experience, Customer communication, Problem resolution", "majorSkillsList" : [ "Customer experience", "Customer communication", "Problem resolution" ], "coreResponsibilities" : "Greet every customer, Oversee customer communications, Record details accurately, Route urgent medical calls, Deliver personalized experiences, Say yes to customer needs, Listen with empathy, Resolve concerns quickly, Anticipate issues, Update nurses and doctors, Provide financial guidance, Process payments accurately, Protect personal information, Protect financial information, Follow up with customers, Check on pet's care, Strengthen relationships, Celebrate special moments, Capture special moments, Create lasting connections", "teamCollaboration" : "Update nurses and doctors", "domainKnowledge" : "Veterinary emergency medicine; End-of-life decisions", "domainList" : [ "veterinary-emergency-medicine", "end-of-life-decisions" ], "domainSpecificKnowledge" : [ "Veterinary emergency medicine", "End-of-life decisions" ], "toolProficiency" : [ "Practice management software" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Record details accurately", "continuousLearning" : "Learning opportunities; Mentorship opportunities; Clinical programs; Leadership programs; ER CE; Travel stipend", "innovationCreativity" : "Creative ways to say yes", "problemSolvingSkills" : "Resolve concerns quickly; Anticipate issues", "specialRequirements" : "Work nights, Work weekends, Work holidays, Rotating schedule, As needed basis", "outcomesObjectives" : "Perfecting experience before, during, after; Strengthen relationships; Create lasting connections", "qualificationsBasic" : "2+ years customer service, Advanced computer programs knowledge, Practice management software knowledge, Highly organized, Attention to detail, Interact positively with anyone, Multitasker, Thrive amid chaos, High emotional intelligence, Adaptable, Amenable in high stakes, Willing to work noisy environment, Willing to work unpleasant odors, Work nights, Work weekends, Work holidays, Work fast-paced environment", "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU’LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate Keep nurses and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information Follow up with customers after visits to check on their pet’s care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED 2+ years of experience in a customer service role Advanced knowledge in computer programs and practice management software Highly organized, with strong attention to detail A strong communicator; able to interact positively with anyone and everyone A strong multitasker, able to thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation, including base and 401K match Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend. Clinical student loan repayment so you don’t need to worry about your student debt Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.", "summaryDescription" : "Customer Experience Coordinator at Veterinary Emergency Group. Skills: Customer experience, Customer communication, Problem resolution. Greet every customer. Oversee customer communications", "postedDate" : "2026-06-14T09:23:01.004", "createdAt" : "2026-06-14T09:23:01.004", "lastUpdated" : "2026-06-15T10:08:50.083", "ingestTimestamp" : "2026-06-14T09:23:01.004", "mongoId" : "6a2c96f074d8ee00a0990d58", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 46000, "salaryAnnualMax" : 63000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Record details accurately", "Process payments accurately", "Protect financial information", "Empathetic", "People-centric", "Curious", "Customer experience", "Customer communication", "Problem resolution", "Customer service", "Customer relations", "Customer retention", "Customer satisfaction", "Value realization", "Patient care", "Financial guidance", "Payment processing", "Veterinary emergency medicine", "End-of-life decisions", "Practice management software" ], "skillCount" : 20, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 599.4419, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "694ae6ce70f0b99d589b27cb", "title" : "Customer Experience Communication Associate", "company" : "Hyundai Capital America", "industry" : "FinTech", "salary" : { "min" : 52000.0, "max" : 71000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Junior Customer Experience Communication Associate in Irvine, United States, adjusted for the FinTech industry and company size." }, "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-15T06:59:12.580", "fingerprint" : "2e174fd05c1f21e8db855aac5110b7cc12d59e37cbbe2d13e98427dfac84e53a", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=108283", "externalId" : "108283", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "technicalSkills" : "Brandwatch, Microsoft Office Suite, CRM software", "professionalSkills" : [ "Customer communication processes", "Customer feedback analysis", "Reporting" ], "hardSkillsList" : [ "Video editing", "Writing", "Editing" ], "hardSkills" : [ { "name" : "Video editing", "level" : "intermediate" }, { "name" : "Writing", "level" : "intermediate" }, { "name" : "Editing", "level" : "intermediate" } ], "majorSkills" : "Customer communication, Video creation, Social media monitoring", "majorSkillsList" : [ "Customer communication", "Video creation", "Social media monitoring" ], "coreResponsibilities" : "Review customer communications, Draft customer communications, Edit customer communications, Plan videos, Script videos, Produce videos, Gather customer feedback, Gather sentiment trends, Summarize findings, Share key insights, Coordinate updates, Obtain approvals, Maintain communication log, Track communication metrics, Present actionable insights, Assist in reporting improvements", "teamCollaboration" : "Partner with stakeholders; Coordinate with Legal; Coordinate with Compliance; Coordinate with Marketing; Coordinate with Operations", "domainKnowledge" : "Customer experience principles; Brand voice; Brand tone", "domainList" : [ "customer-experience-principles", "brand-voice", "brand-tone" ], "domainSpecificKnowledge" : [ "Customer experience principles", "Brand voice", "Brand tone" ], "toolProficiency" : [ "Brandwatch", "Adobe Premiere Pro", "After Effects", "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint" ], "communicationSkills" : "Customer friendly messaging; Empathetic messaging; Engaging brand voice", "continuousLearning" : "Tuition reimbursement", "outcomesObjectives" : "Enhance customer satisfaction; Enhance customer retention; Enhance brand loyalty; Enhance customer understanding", "qualificationsBasic" : "2-4 years related experience, Hands-on video creation experience, Experience using Brandwatch, Bachelor's degree or equivalent experience, Exceptional writing and editing skills, Proficiency in Microsoft Office Suite, Proficiency in CRM software, Ability to handle multiple tasks, Ability to prioritize effectively, Attention to detail, Customer-centric approach", "qualificationsPreferred" : "Training in UX writing a plus, Certification in UX writing a plus, Training in video editing a plus, Certification in video editing a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Customer Experience Communication Associate supports the company’s customer experience strategy by ensuring all customer facing content from letters, emails, digital messages, and “how to” videos deliver a consistent, empathetic and engaging brand voice that enhances the overall customer experience. This role will partner with cross-functional stakeholders to ensure message alignment and consistency across communication channels. What You Will Do 1. Customer Communication Management : Review, draft and edit customer communications, (emails, letters, digital messages), ensuring they are clear, consistent, and customer friendly and enhance customer satisfaction, retention, and brand loyalty. 2. Digital & Video Content Creation : Plan, script, and produce “how-to” videos utilizing storytelling and video creation tools to simplify complex topics and enhance customer understanding of basic tasks (e.g., how to make an online payment). 3. Social Media Monitoring (Brandwatch): Gather customer feedback and sentiment trends from social media platforms (e.g., Facebook, X/Twitter, LinkedIN, Reddit) using Brandwatch tool. Summarize findings and share key insights with stakeholders to enhance customer experience. 4. Cross-Functional Collaboration : Partner with internal stakeholders (Legal, Compliance, Marketing, Operations) to coordinate updates, obtain approvals to ensure aligned messaging, smooth implementation of new communication initiatives and consistency across communication channels. 5. Reporting & Documentation: Maintain a log of all updated communications, track communication performance metrics, present actionable insights to leadership and assist in reporting improvements. What You Will Bring · Minimum 2-4 years’ related experience in customer communication processes, communication material and customer feedback analysis and reporting. · Hands-on experience creating videos (tutorials, explainers, or training videos), · Experience using social listening tool Brandwatch · Bachelor's degree in business, communications or related field; or equivalent work experience. · Training or certification in UX writing, or video editing a plus. · Exceptional writing and editing skills, with a strong grasp of tone, clarity, and empathy. · Proficiency in video editing tools (Adobe Premiere Pro, After Effects) · Understanding of brand voice, tone, and customer experience principles. · Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and customer relationship management (CRM) software. · Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. · Strong attention to detail with a customer-centric approach. Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Customer Experience Communication Associate at Hyundai Capital America. Skills: Customer communication, Video creation, Social media monitoring. Review customer communications. Draft customer communications", "createdAt" : "2026-06-14T00:59:03.847", "lastUpdated" : "2026-06-15T06:59:12.580", "ingestTimestamp" : "2026-06-14T00:59:03.847", "mongoId" : "694ae6ce70f0b99d589b27cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 71000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Video editing", "Writing", "Editing", "Customer communication", "Video creation", "Social media monitoring", "Customer communication processes", "Customer feedback analysis", "Reporting", "Customer experience principles", "Brand voice", "Brand tone", "Brandwatch", "Adobe Premiere Pro", "After Effects", "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint" ], "skillCount" : 18, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "_score" : 598.3343, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6a6c74d8ee00a090bc9f", "title" : "Lead Product Manager", "company" : "Bankrate", "industry" : "FinTech", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Lead Product Manager in New York, adjusted for FinTech industry and company size." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-15T12:13:43.775", "fingerprint" : "b7a6a74abeb60cd0aa86560dd49efed0742b25b4279056b15846152bc227010a", "source" : "greenhouse", "language" : "en", "applyUrl" : "http://bankrate.com/careers/current-openings?gh_jid=7819336", "externalId" : "7819336", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "40.7127281,-74.0060152" }, { "city" : "Charlotte", "state" : "North Carolina", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "35.2272086,-80.8430827" }, { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "New York, New York, United States; Charlotte, North Carolina, United States; United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Product strategy", "Roadmap development", "User story creation", "Cross-functional collaboration", "People management", "Prioritization decisions", "Execution health", "Technical quality", "Operating rhythms", "Decision frameworks", "Success metrics", "Quantitative insights", "Qualitative insights" ], "hardSkillsList" : [ "Mortgage lifecycle understanding", "Consumer financial decision-making" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Mortgage lifecycle understanding", "level" : "intermediate" }, { "name" : "Consumer financial decision-making", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Product strategy, Roadmap development, Consumer experiences, Referral channel", "majorSkillsList" : [ "Product strategy", "Roadmap development", "Consumer experiences", "Referral channel" ], "coreResponsibilities" : "Own strategy roadmap outcomes, Lead vision execution, Define product vision, Advance financial product personalization, Develop multi-year roadmap, Balance needs of multiple personas, Make deliberate prioritization decisions, Partner with Engineering and Design leads, Ensure execution health, Ensure technical quality, Ensure appropriate sequencing, Directly manage product managers, Serve as product technical leader, Establish clear operating rhythms, Establish decision frameworks, Establish success metrics, Enable consistent delivery learning, Use quantitative qualitative insights, Validate strategy, Guide prioritization, Iterate on roadmap", "teamCollaboration" : "Cross-functional team; Engineers and designers", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Mortgage lifecycle; Consumer financial decision-making; Authenticated consumer experiences; Financial products; Mortgage marketplace; Referral channel; Lender monetization; Local lender habit; B2C dimensions; B2B dimensions", "domainList" : [ "mortgage-lifecycle", "consumer-financial-decision-making", "authenticated-consumer-experiences", "financial-products", "mortgage-marketplace", "referral-channel", "lender-monetization", "local-lender-habit", "b2c-dimensions", "b2b-dimensions" ], "domainSpecificKnowledge" : [ "Mortgage lifecycle", "Consumer financial decision-making", "Authenticated consumer experiences", "Financial products", "Mortgage marketplace", "Referral channel", "Lender monetization", "Local lender habit", "B2C dimensions", "B2B dimensions" ], "problemSolvingSkills" : "Strategic tradeoffs; Prioritization decisions; Navigating ambiguity", "outcomesObjectives" : "Increase consumer confidence; Increase engagement depth; Increase return visits; Unlock new referral channel; Deepen consumer relationship; Increase lender monetization; Shift realtor loyalty; Drive impactful financial outcomes", "qualificationsBasic" : "Experience in financial services, Experience building scaling authenticated personalized consumer experiences, Experience taking product into net-new market, Manage multiple parallel workstreams, Direct reports management, Ability to work with APIs, Experience owning complex interconnected platforms, Track record driving measurable outcomes", "qualificationsPreferred" : "Familiarity with personal loans, Familiarity with credit cards", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "*This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices. Must be able to work Eastern Standard Time hours. As a Lead Product Manager, you will own the strategy, roadmap, and outcomes for a cross-functional team working across two high-priority growth areas: building deeper authenticated, personalized experiences that help consumers discover and qualify for the right financial products across mortgage, desposits, credit cards, and beyond — and bringing our market-leading mortgage marketplace to realtors as a premier referral channel. Together, these two surfaces represent a meaningful expansion of how Bankrate serves consumers at the moments that matter most. This role leads end-to-end product strategy with direct people management. You will manage product managers and lead a cross-functional squad of engineers and designers. You will set a 12–24 month product vision that drives impactful financial outcomes for consumers — whether through a more personalized, authenticated product experience or through a realtor-referred mortgage journey. This is a high-speed, high-impact role operating in a start-up type environment where speed to learning is key. What You'll Do: Build Deeper Authenticated Consumer Experiences: Lead the vision and execution for personalized, authenticated journeys across financial products — including mortgage qualification flows, saved preferences, cross-product recommendations, and tailored matching — that meaningfully increase consumer confidence, engagement depth, and return visits. Own the Realtor Entry Strategy: Define the end-to-end product vision for how realtors interact with our mortgage marketplace, expanding our platform beyond a consumer-only approach and unlocking a significant new referral channel for lenders. Advance Financial Product Personalization: Identify the authenticated experience \"hooks\" — pre-qualification, rate alerts, personalized product matching across mortgage, deposits, and credit cards — that deepen the consumer relationship with Bankrate and increase lender monetization. Disrupt the \"Local Lender\" Habit: Develop a clear multi-year roadmap that provides realtors with enough value (transparency, speed, and co-branding) to shift their loyalty from traditional preferred lenders to our digital marketplace. Strategic Tradeoffs: Balance the needs of multiple personas — the consumer (the borrower), the realtor (the referrer), and the lender (the provider) — across both workstreams, making deliberate prioritization decisions when they compete. Partner with Engineering and Design leads to ensure strong execution health, technical quality, and appropriate sequencing of foundational vs. feature work across both surfaces. Directly manage product managers on the team while also serving as the product and technical leader for a broader cross-functional squad of engineers and designers. Establish clear operating rhythms, decision frameworks, and success metrics that enable consistent delivery and learning across multiple product surfaces. Use quantitative and qualitative insights to validate strategy, guide prioritization, and iterate on the roadmap — spanning both B2C (consumer personalization and qualification) and B2B (realtor adoption) dimensions. What We're Looking For: Experience in financial services or fintech, with a strong understanding of the mortgage lifecycle and consumer financial decision-making; familiarity with adjacent products like personal loans or credit cards is a plus. Proven experience building or scaling authenticated, personalized consumer experiences — ideally across multiple financial product verticals. Experience taking a product into a net-new market segment or launching a zero-to-one initiative within a larger organization. Demonstrated ability to manage multiple parallel workstreams and direct reports without losing strategic clarity or execution discipline. Ability to work with APIs and integrations to ensure seamless data flow between consumers, lenders, and partners across product surfaces. Experience owning complex, interconnected platforms rather than isolated features. Track record of driving measurable outcomes, particularly in revenue-impacting systems. Comfort navigating ambiguity while maintaining forward momentum. Compensation: This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications. Total Cash Compensation Range: $145,000 – $200,000 per year + equity Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements. Health Insurance Coverage (medical, dental, and vision) Life Insurance Short and Long-Term Disability Insurance Flexible Spending Accounts Holiday Pay 401(k) with match Employee Assistance Program Paid Parental Bonding Benefit Program Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service. Who We Are: Bankrate is redefining the future of financial decision-making. For nearly five decades, we’ve empowered tens of millions of consumers to make smarter financial choices and helped hundreds of leading financial institutions grow. Today, we’re evolving from a marketplace into a next-generation technology platform—underpinned by proprietary data, AI-driven innovation, and deep enterprise integrations. With our track record of delivering consumers quantifiably better offers—for example, on home loans where we lead the market—Bankrate stands at the center of the $60B U. S. financial services acquisition opportunity. As we expand through omnichannel marketing and strategic partnerships, and launch unique consumer product applications, we’re building a more efficient, personalized, and connected financial ecosystem—one grounded in trust. Join us as we transform five decades of credibility into the next era of financial technology. Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. If you are based in California, we encourage you to read this important information for California residents linked here. At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity. For more, the U. S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!", "summaryDescription" : "Lead Product Manager at Bankrate. Skills: Product strategy, Roadmap development, Consumer experiences, Referral channel. Own strategy roadmap outcomes. Lead vision execution", "postedDate" : "2026-06-14T05:14:30.988", "createdAt" : "2026-06-14T05:14:30.988", "lastUpdated" : "2026-06-15T12:13:43.775", "ingestTimestamp" : "2026-06-14T05:14:30.988", "mongoId" : "6a2c6a6c74d8ee00a090bc9f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Mortgage lifecycle understanding", "Consumer financial decision-making", "Leadership", "Product strategy", "Roadmap development", "Consumer experiences", "Referral channel", "User story creation", "Cross-functional collaboration", "People management", "Prioritization decisions", "Execution health", "Technical quality", "Operating rhythms", "Decision frameworks", "Success metrics", "Quantitative insights", "Qualitative insights", "Roadmap planning", "Mortgage lifecycle", "Authenticated consumer experiences", "Financial products", "Mortgage marketplace", "Lender monetization", "Local lender habit", "B2C dimensions", "B2B dimensions" ], "skillCount" : 27, "jobCategory" : "product", "jobSubcategory" : "product_management", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 597.0719, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c6bdb74d8ee00a0915692", "title" : "HVAC Monitoring Technician", "company" : "Kelso Building Services", "salary" : { "min" : 42000.0, "max" : 58000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry-level HVAC Monitoring Technician in Draper, United States, with adjustments for company size and industry." }, "location" : "Draper, Utah, United States", "locations" : [ "Draper", "Utah", "United States" ], "certifications" : [ "Certification programs for monitoring center operations" ], "timestamp" : "2026-06-16T06:01:36.905", "fingerprint" : "8d579a2eebb20b9501e543397e6eb870ffe9fe8a63731a9528e0707567544e8d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://kelsobuildingservices.com/careers/?gh_jid=5238958008", "externalId" : "5238958008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Draper", "state" : "Utah", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.5247777,-111.8627989" } ], "locationText" : "Draper, Utah, United States", "technicalSkills" : "Building automation systems, HVAC controls", "professionalSkills" : [ "Situational awareness", "Prioritization", "Process adherence", "Judgment", "Teamwork" ], "hardSkillsList" : [ "Remote support", "Alarm review", "System monitoring", "Troubleshooting" ], "hardSkills" : [ { "name" : "Remote support", "level" : "intermediate" }, { "name" : "Alarm review", "level" : "intermediate" }, { "name" : "System monitoring", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" } ], "majorSkills" : "System monitoring, Alarm response, Customer communication, Service coordination", "majorSkillsList" : [ "System monitoring", "Alarm response", "Customer communication", "Service coordination" ], "coreResponsibilities" : "Monitor building automation systems, Monitor HVAC systems, Monitor electrical systems, Monitor related systems, Respond to alerts, Review alarms, Prioritize alarms, Distinguish critical alerts, Distinguish informational notifications, Initiate escalation actions, Act as primary contact, Deliver clear communication, Deliver professional communication, Record interactions accurately, Collaborate with technicians, Collaborate with internal teams, Access customer systems securely, Analyze alarms, Analyze trends, Analyze system data, Perform remote actions, Document findings, Document outcomes, Create service tickets, Manage service tickets, Coordinate technician dispatch, Monitor service progress, Provide updates to stakeholders, Maintain records, Generate reports, Ensure compliance", "teamCollaboration" : "Internal service teams; Technicians; Stakeholders", "domainKnowledge" : "Building systems; Customer processes; Security practices; Monitoring center operations; Mechanical systems; Electrical systems", "domainList" : [ "building-systems", "customer-processes", "security-practices", "monitoring-center-operations", "mechanical-systems", "electrical-systems" ], "domainSpecificKnowledge" : [ "Building systems", "Customer processes", "Security practices", "Monitoring center operations", "Mechanical systems", "Electrical systems" ], "toolProficiency" : [ "Remote tools", "Ticketing platforms", "Service management platforms" ], "communicationSkills" : "Professional communication; Clear communication", "documentationSkills" : "Accurate documentation; Standardized service records", "continuousLearning" : "Ongoing learning; Quality improvement initiatives; Required training; Certification programs; Structured training pathways", "problemSolvingSkills" : "Issue identification; Troubleshooting; Decision-making", "specialRequirements" : "Rotating shifts, Evenings, Weekends, Holidays", "outcomesObjectives" : "Timely response to alerts; Accuracy in evaluation; Accuracy in escalation; Quality documentation; Completeness of documentation; Meeting service level agreements; Positive customer feedback; Completion of training; Completion of certifications", "qualificationsBasic" : "High school diploma or equivalent, Computer skills, Excellent written communication skills, Excellent verbal communication skills, Ability to follow structured procedures, Ability to follow escalation processes, High level of accuracy, Attention to detail, Ability to stay composed in time-sensitive situations, Flexibility to work rotating schedules, Flexibility to work nights, Flexibility to work weekends", "qualificationsPreferred" : "Technical education is a plus, Experience with building automation systems, Experience with HVAC controls, Experience with facilities operations, Background in monitoring centers, Background in help desks, Background in dispatch, Background in call centers, Familiarity with ticketing platforms, Familiarity with service management platforms", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Kelso Building Services (KBS), we invest in our people by providing the training, tools, and support needed to succeed. Our culture is built on accountability, innovation, and delivering an exceptional customer experience. Team members have the opportunity to grow within a forward-thinking organization supporting critical building operations nationwide. We are hiring both Level 1 and Level 2 Operators, based on experience. Rotating shifts that may include evenings, weekends, and holidays. Role Summary This person serves as a key point of contact for KBS’s 24/7 monitoring services. This position is responsible for overseeing customer building systems in real time, responding to alerts, and coordinating service actions using established procedures. This is a structured, fast-moving role that requires strong attention to detail and adherence to processes. Operators act as the bridge between customer facilities and internal service teams. Level 1 Operators focus on alarm review, communication, documentation, and basic remote support tasks. Level 2 Operators bring additional technical experience and handle more advanced troubleshooting and decision-making. Core Responsibilities System Monitoring & Response Continuously monitor building automation, HVAC, electrical, and related systems for alerts or irregular activity Review and prioritize alarms using predefined workflows and response criteria Distinguish between critical alerts and informational notifications using established guidelines Initiate appropriate escalation actions based on customer-specific protocols Customer Communication & Support Act as a primary contact for customer emails and phone inquiries Deliver clear, professional communication during service events Record all interactions accurately within internal systems Collaborate with technicians and internal teams to ensure timely resolutions Remote Troubleshooting Access customer systems securely using approved remote tools Analyze alarms, trends, and system data to support issue identification Perform approved remote actions such as resets, schedule checks, and setpoint verification Document findings and outcomes in standardized service records Dispatch & Service Coordination Create and manage service tickets within company platforms Coordinate technician dispatch based on scope, urgency, and approval requirements Monitor service progress and provide updates to stakeholders Reporting & Documentation Maintain complete and audit-ready records of all activities Generate reports related to alarms, system performance, and service activity Ensure compliance with service standards and response expectations Training & Development Complete required training in building systems, customer processes, and security practices Participate in certification programs for monitoring center operations Engage in ongoing learning and quality improvement initiatives Basic Qualifications Required: High school diploma or equivalent (technical education is a plus) Strong computer skills with the ability to navigate multiple systems simultaneously Excellent written and verbal communication skills Ability to follow structured procedures and escalation processes High level of accuracy and attention to detail Ability to stay composed in time-sensitive situations Flexibility to work rotating schedules, including nights and weekends Preferred (Level 2): Experience with building automation systems (BAS), HVAC controls, or facilities operations Background in monitoring centers, help desks, dispatch, or call centers Familiarity with ticketing or service management platforms Basic knowledge of mechanical or electrical systems Key Skills & Attributes Strong situational awareness and prioritization ability Consistency in following defined processes Customer-first mindset Sound judgment when escalating issues Effective teamwork and communication Commitment to learning and professional growth Performance Expectations Success in this role is measured by: Timely response to system alerts Accuracy in issue evaluation and escalation Quality and completeness of documentation Meeting service level agreements (SLAs) Positive customer feedback Completion of required training and certifications Growth Opportunities This role provides a starting point for long-term careers within KBS’s operations and technology teams. Advancement opportunities may include: ROC Operator – Level 2 Remote Systems Specialist Building Automation Support Operations Supervisor Monitoring & Analytics roles Advancement is performance-based and supported by structured training pathways. Why Work at KBS Be part of a growing digital facilities and remote operations platform Gain exposure to advanced smart building technologies Access formal training and certification programs Contribute to mission-critical operations that impact customer uptime Join a company focused on safety, performance, and innovation Compensation & Benefits Competitive hourly pay Medical benefits package Paid time off 401(k) with company match", "summaryDescription" : "HVAC Monitoring Technician at Kelso Building Services. Skills: System monitoring, Alarm response, Customer communication, Service coordination. Monitor building automation systems. Monitor HVAC systems", "postedDate" : "2026-06-14T20:07:58.305", "createdAt" : "2026-06-14T20:07:58.305", "lastUpdated" : "2026-06-16T06:01:36.905", "ingestTimestamp" : "2026-06-14T20:07:58.305", "mongoId" : "6a2c6bdb74d8ee00a0915692", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Remote support", "Alarm review", "System monitoring", "Troubleshooting", "Alarm response", "Customer communication", "Service coordination", "Situational awareness", "Prioritization", "Process adherence", "Judgment", "Teamwork", "Building systems", "Customer processes", "Security practices", "Monitoring center operations", "Mechanical systems", "Electrical systems", "Certification programs for monitoring center operations", "Remote tools", "Ticketing platforms", "Service management platforms" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "_score" : 594.66565, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c934f74d8ee00a0987dbc", "title" : "Intern, Customer Experience", "company" : "Workato", "industry" : "SaaS", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Customer Experience Intern in Palo Alto, CA, adjusted for the SaaS industry and company size." }, "location" : "Palo Alto, California, United States", "locations" : [ "Palo Alto", "California", "United States" ], "timestamp" : "2026-06-15T09:10:23.622", "fingerprint" : "00891e2e39919a3de725343e1a2b45c6f7d3983e44f7065b15c04888c8c96630", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.workato.com/careers?gh_jid=8570805002#open-roles", "externalId" : "8570805002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Palo Alto", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.4443293,-122.1598465" } ], "locationText" : "Palo Alto, California, United States", "employmentType" : "INTERNSHIP", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Workato, AI, LLMs, MCP Server", "professionalSkills" : [ "Root cause analysis", "Performance optimization" ], "hardSkillsList" : [ "Workflow automation", "AI prompting", "Agent building", "Integration troubleshooting", "Debugging automation", "Iterative development", "Testing solutions", "Process documentation" ], "hardSkills" : [ { "name" : "Workflow automation", "level" : "intermediate" }, { "name" : "AI prompting", "level" : "intermediate" }, { "name" : "Agent building", "level" : "intermediate" }, { "name" : "Integration troubleshooting", "level" : "intermediate" }, { "name" : "Debugging automation", "level" : "intermediate" }, { "name" : "Iterative development", "level" : "intermediate" }, { "name" : "Testing solutions", "level" : "intermediate" }, { "name" : "Process documentation", "level" : "intermediate" } ], "majorSkills" : "Agentic AI, Workflow Automation, Customer Feedback Analysis", "majorSkillsList" : [ "Agentic AI", "Workflow Automation", "Customer Feedback Analysis" ], "coreResponsibilities" : "Build agentic AI projects, Build automated listening posts, Gather partner and customer feedback, Implement related initiatives, Summarize feedback results, Update Workato recipes, Build new Workato recipes, Facilitate listening posts, Analyze qualitative feedback, Analyze quantitative feedback, Identify areas for improvement, Contribute ideas for features, Support experience team projects, Create enablement materials, Develop analytical models, Communicate findings and insights, Prepare reports and presentations, Stay updated on industry trends, Apply knowledge to enhance tools", "teamCollaboration" : "Cross-functional teams; Stakeholder consumption", "projectManagementSkills" : [ "Agile development", "Sprint planning" ], "domainKnowledge" : "Agentic AI; Customer experience management; Text analytics", "domainList" : [ "agentic-ai", "customer-experience-management", "text-analytics" ], "domainSpecificKnowledge" : [ "Agentic AI", "Customer experience management", "Text analytics" ], "toolProficiency" : [ "Workato" ], "communicationSkills" : "Communicate findings; Prepare presentations", "documentationSkills" : "Document processes", "continuousLearning" : "Staying updated on industry trends", "problemSolvingSkills" : "Problem-solving; Troubleshoot issues; Debugging automation; Root cause analysis", "outcomesObjectives" : "Enhance customer journeys; Improve customer outcomes", "qualificationsBasic" : "Build Workflow Automation using Workato, Design and deploy AI agents, Craft effective prompts for LLMs, Experience or interest in MCP Server Building, Troubleshoot agentic AI workflows, Problem-solving skills, Agile Methodologies experience, Document processes and create test cases, Monitor automated workflows", "qualificationsPreferred" : "PhD preferred, Specific ML framework experience, Cloud platform certs", "rawDescription" : "About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional intern to join our Partner and Customer Experience Team. In this role, you will contribute to ongoing technical projects that involve gathering and analyzing partner and customer feedback and implementing related initiatives. Your primary responsibility will be to build agentic AI projects and automated listening posts to gather partner and customer feedback, along with reporting to summarize the results. These efforts will enhance our partners' and customers' journeys and improve our customers' outcomes. In this role, you will also be responsible to: Agentic AI-Powered Reporting: Building and operating agentic AI workflows that automatically analyze customer and partner feedback at scale, surfacing themes, sentiment, and signals, and generating structured reports and summaries for team and stakeholder consumption. Building Automation: Update current Workato recipes and build new Workato recipes to automatically facilitate listening posts at set points in our customer and partner journeys. Feedback Analysis: Collaborating with the team to analyze qualitative and quantitative feedback from various channels such as surveys, reviews, and social media to extract valuable insights and trends. Feature Enhancement: Assist in identifying areas for improvement based on analyzing customer feedback and contributing ideas for new features or enhancements that address customer needs. Project Support: Supporting ongoing experience team projects by creating enablement and listening posts, as well as assisting in the development and implementation of reporting and analytical models. Communication and Reporting: Effectively communicate findings and insights to cross-functional teams and assist in preparing reports and presentations to stakeholders. Continuous Learning: Actively staying updated on industry trends and advancements in agentic AI, text analytics, and customer experience management practices, and applying this knowledge to enhance our tools, processes and methodologies. Available for collaboration during standard US hours of operation. Requirements Qualifications / Experience / Technical Skills Build Workflow Automation: Using Workato, design and implement basic automated workflows that allow us to conduct listening posts at set points in our customers' and partners' journeys. Agent Building: Design and deploy AI agents that can autonomously execute multi-step tasks, including feedback collection, analysis, and reporting workflows. AI Prompting: Ability to craft effective prompts for large language models to extract insights, generate summaries, classify feedback, and produce structured outputs reliably. MCP Server Building: Experience or strong interest in building Model Context Protocol (MCP) servers to connect AI models to internal tools, data sources, and business systems. Agentic, Automation, and Integration Troubleshooting: Ability to diagnose and resolve issues across agentic AI workflows, Workato recipes, and third-party integrations — with a methodical approach to root cause analysis. Problem-Solving Skills: Ability to troubleshoot issues and use resources to explore new approaches. Capable of debugging automation and integration issues efficiently, with a strong problem-solving mindset and attention to detail. Agile Methodologies: Experience working in Agile development environments, participating in sprint planning, and delivering automation and integration solutions iteratively. Documentation and Testing: Proficiency in documenting processes, creating test cases, and conducting thorough testing to ensure the reliability and scalability of solutions. Monitoring and Performance Optimization: Ability to monitor automated workflows, identify performance bottlenecks, and optimize integration processes for efficiency and scalability. Soft Skills / Personal Characteristics Customer-oriented mindset: Must possess a customer-centric perspective and the ability to understand and empathize with our customers’ and partners’ journeys. Meticulous attention to detail: to ensure the accuracy of workflows, extracted data, and the quality of its insights. Communication and Collaboration: Excellent communication skills that enable effective collaboration with cross-functional teams. Resourceful: Able to work independently and efficiently to solve problems, suggest new ideas, and meet deadlines. Thoughtful team player: a quick learner, and have a “self-starter” attitude with a growth mindset. #LI-NJ1 (REQ ID: 2813)", "summaryDescription" : "Intern, Customer Experience at Workato. Skills: Agentic AI, Workflow Automation, Customer Feedback Analysis. Build agentic AI projects. Build automated listening posts", "postedDate" : "2026-06-14T01:26:08.400", "createdAt" : "2026-06-14T01:26:08.400", "lastUpdated" : "2026-06-15T09:10:23.622", "ingestTimestamp" : "2026-06-14T01:26:08.400", "mongoId" : "6a2c934f74d8ee00a0987dbc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Workflow automation", "AI prompting", "Agent building", "Integration troubleshooting", "Debugging automation", "Iterative development", "Testing solutions", "Process documentation", "Agentic AI", "Workflow Automation", "Customer Feedback Analysis", "Root cause analysis", "Performance optimization", "Agile development", "Sprint planning", "Customer experience management", "Text analytics", "Workato" ], "skillCount" : 18, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "_score" : 594.6069, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6931903470f0b99d58087a98", "title" : "Experiences Manager", "company" : "Amazon.com Services LLC", "industry" : "Marketing PR, Marketing, entertainment", "salary" : { "min" : 72600.0, "max" : 155200.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Culver City, California, USA", "locations" : [ "Culver City, California, USA" ], "timestamp" : "2026-06-15T01:43:08.621", "fingerprint" : "3c7ac974715ca1360c879ee26aa670cea64d0a6a5aa42feaed9e38222bb1f8c5", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3136708/apply", "externalId" : "2e972124-89d4-47ea-9039-90ec0d66a07d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Culver City", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0211224,-118.3964660" } ], "locationText" : "Culver City, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceLevel" : "Manager", "technicalSkills" : "Excel, Tableau", "professionalSkills" : [ "Marketing production", "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Sponsor integration", "Operational excellence" ], "hardSkillsList" : [ "Data manipulation", "Data analysis", "Pivot tables", "Production planning", "Vendor management", "Cross-functional coordination", "Risk mitigation", "Expense tracking", "Efficiency identification" ], "hardSkills" : [ { "name" : "Data manipulation", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Pivot tables", "level" : "intermediate" }, { "name" : "Production planning", "level" : "intermediate" }, { "name" : "Vendor management", "level" : "intermediate" }, { "name" : "Cross-functional coordination", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "Expense tracking", "level" : "intermediate" }, { "name" : "Efficiency identification", "level" : "intermediate" } ], "majorSkills" : "Marketing production, Live events, Branded experiences, Sponsor integration", "majorSkillsList" : [ "Marketing production", "Live events", "Branded experiences", "Sponsor integration" ], "coreResponsibilities" : "Drive execution of live events, Drive execution of branded experiences, Own end-to-end production, Ensure seamless sponsor integration, Ensure exceptional customer experience, Develop detailed production plans, Manage vendor relationships, Coordinate with cross-functional partners, Integrate sponsor elements into production, Maintain artistic integrity, Create production timelines, Identify risks, Mitigate risks, Ensure legal compliance, Ensure safety requirements, Track production expenses, Identify efficiency opportunities, Contribute to production framework improvement", "teamCollaboration" : "Cross-functional partners; Brand Experience teams; Partnerships teams; Creative teams", "projectManagementSkills" : [ "Project management", "Production planning" ], "domainKnowledge" : "Music industry; Live events; Branded experiences", "domainList" : [ "music-industry", "live-events", "branded-experiences" ], "domainSpecificKnowledge" : [ "Music industry", "Live events", "Branded experiences" ], "toolProficiency" : [ "Excel", "Tableau", "Marketo", "Salesforce" ], "problemSolvingSkills" : "Risk mitigation; Efficiency identification", "qualificationsBasic" : "4+ years marketing experience, Use data and metrics, Experience with Excel or Tableau, Build, execute, scale programs, Produce marketing material, Brand identity development, Create brand marketing content", "qualificationsPreferred" : "Use customer research, data, metrics, Utilize systems for targeting, segmentation, reporting", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Amazon Music Experiences seeks a Marketing Production Leader to drive the execution of premium live events and branded experiences across our portfolio. In this individual contributor role, you will own end-to-end production for Amazon Music Live, City Sessions, Breakthrough, and Bespoke Experiences while ensuring seamless sponsor integration and exceptional customer experience. The ideal candidate should develop and execute detailed production plans, manage vendor relationships, and coordinate with cross-functional partners including Brand Experience, Partnerships, and Creative teams. Working alongside Brand Experience leads, they will integrate sponsor elements into event production while maintaining artistic integrity and Amazon's high standards. Success in this role requires strong project management capabilities, experience with sponsor integration in live events, and the ability to maintain premium quality while driving operational excellence. This role offers the opportunity to shape the future of music experiences while working with major artists, brands, and Amazon's global teams. Key job responsibilities - Creating production timelines - Identifying and mitigating risks - Ensuring compliance with legal and safety requirements - Tracking production expenses, and identifying efficiency opportunities - Contributing to the improvement of the production framework. Basic Qualifications: - 4+ years of professional non-internship marketing experience - Experience using data and metrics to drive improvements - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience using Microsoft Excel to manipulate and analyze data - Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion - Experience producing marketing promotional material for Owned & Operated channels - Experience in brand identity and voice development - Experience creating brand marketing content Preferred Qualifications: - Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs - Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Experiences Manager at Amazon.com Services LLC. Skills: Marketing production, Live events, Branded experiences, Sponsor integration. Drive execution of live events. Drive execution of branded experiences", "postedDate" : "2026-06-13T02:10:26.573", "createdAt" : "2026-06-13T02:10:26.573", "lastUpdated" : "2026-06-15T01:43:08.621", "ingestTimestamp" : "2026-06-13T02:10:26.573", "mongoId" : "6931903470f0b99d58087a98", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3136708/apply", "salaryAnnualMin" : 72600, "salaryAnnualMax" : 155200, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Data manipulation", "Data analysis", "Pivot tables", "Production planning", "Vendor management", "Cross-functional coordination", "Risk mitigation", "Expense tracking", "Efficiency identification", "Marketing production", "Live events", "Branded experiences", "Sponsor integration", "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Operational excellence", "Project management", "Music industry", "Excel", "Tableau", "Marketo", "Salesforce" ], "skillCount" : 24, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "_score" : 593.3477, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Entertainment" } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 60695, "totalPages" : 1214, "hasNext" : true, "hasPrevious" : false } }

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