{ "count" : 19658, "data" : [ { "id" : "6a30678df292fd229cfbf1c2", "title" : "Patient Resolution & Complaints Administrator", "company" : "Prenuvo", "industry" : "Healthcare", "salary" : { "min" : 25.0, "max" : 31.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Prenuvo HQ - US", "locations" : [ "Prenuvo HQ - US" ], "timestamp" : "2026-06-16T08:38:48.303", "fingerprint" : "aabe661cff22bfc5904074d3aa461a6193a6e32229ed4fbf0dbaa152f21af503", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://app.careerpuck.com/job-board/prenuvo/job/4706259005?gh_jid=4706259005", "externalId" : "4706259005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "coreResponsibilities" : "Manage patient inquiries, Resolve patient complaints, Ensure patient satisfaction, Facilitate patient value realization, Maintain patient relationships, Drive patient retention", "domainKnowledge" : "Patient resolution; Complaint management", "domainList" : [ "patient-resolution", "complaint-management" ], "domainSpecificKnowledge" : [ "Patient resolution", "Complaint management" ], "remoteFriendly" : true, "rawDescription" : "About Us At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again\". We are looking for a highly empathetic, organized, and process-driven Patient Resolution you want to help fix the system that caused the issue. Nice to Have Background working in a healthcare, medical imaging, or health-tech environment. Familiarity with \"Just Culture\" principles or healthcare compliance standards. Experience transitioning workflows away from legacy tools (like Jira) into centralized custom platforms. Our Values First: we are Pioneers Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding. Second: we are Platform-Builders We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission. Above all: we are Patients We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work. What We Offer An avenue to make a positive impact on people's lives and their health We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions. We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family The hourly rate for this role ranges from $25-$31.25 in local currency, depending upon experience and geographic location We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.", "summaryDescription" : "Patient Resolution & Complaints Administrator at Prenuvo. Manage patient inquiries. Resolve patient complaints", "postedDate" : "2026-06-15T23:26:10.616", "createdAt" : "2026-06-15T23:26:10.616", "lastUpdated" : "2026-06-16T08:38:48.303", "ingestTimestamp" : "2026-06-15T23:26:10.616", "mongoId" : "6a30678df292fd229cfbf1c2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 64480, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Patient resolution", "Complaint management" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 949.57684, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2db59774d8ee00a0c92bd3", "title" : "Specialist, Quality Complaint Investigation", "company" : "Baxter", "location" : "Malta", "locations" : [ "Malta" ], "certifications" : [ ], "timestamp" : "2026-06-15T09:36:52.084", "fingerprint" : "2001bed810a1039d145ff1569bfd192f418322c8b494be5c3327dfecbe9561c9", "source" : "workday", "applyUrl" : "https://baxter.wd1.myworkdayjobs.com/baxter/job/San-Gwann/Specialist--Quality-Complaint-Investigation_JR-203607-1", "externalId" : "JR - 203607", "industryFunction" : { }, "locationPoint" : "35.9375,14.3754", "structuredLocations" : [ { "country" : "Malta", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Malta", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor", "experienceMinYears" : 1, "experienceMaxYears" : 3, "experienceLevel" : "Junior", "technicalSkills" : "Medical Device", "professionalSkills" : [ "Medical Device Experience with knowledge of 21CFR820 preferred. 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Knowledge and working application of reading and understanding blueprints and technical drawings." ], "hardSkillsList" : [ "Medical Device Experience", "21CFR820", "FDA Medical Device Reports", "Minitab", "statistical software packages", "Quality Systems", "process controls", "continuous improvement methods", "FDA ANSI/ISO/ASQC CMDAS", "blueprints", "technical drawings", "Root Cause Investigations", "engineering principles", "CAD", "Word", "Excel", "Power Point", "Access", "databases" ], "softSkillsList" : [ "collaboration, ownership, accountable" ], "hardSkills" : [ { "name" : "Medical Device Experience", "level" : "intermediate" }, { "name" : "21CFR820", "level" : "intermediate" }, { "name" : "FDA Medical Device Reports", "level" : "intermediate" }, { "name" : "Minitab", "level" : "intermediate" }, { "name" : "statistical software packages", "level" : "intermediate" }, { "name" : "Quality Systems", "level" : "intermediate" }, { "name" : "process controls", "level" : "intermediate" }, { "name" : "continuous improvement methods", "level" : "intermediate" }, { "name" : "FDA ANSI/ISO/ASQC CMDAS", "level" : "intermediate" }, { "name" : "blueprints", "level" : "intermediate" }, { "name" : "technical drawings", "level" : "intermediate" }, { "name" : "Root Cause Investigations", "level" : "intermediate" }, { "name" : "engineering principles", "level" : "intermediate" }, { "name" : "CAD", "level" : "intermediate" }, { "name" : "Word", "level" : "intermediate" }, { "name" : "Excel", "level" : "intermediate" }, { "name" : "Power Point", "level" : "intermediate" }, { "name" : "Access", "level" : "intermediate" }, { "name" : "databases", "level" : "intermediate" } ], "softSkills" : [ { "name" : "collaboration, ownership, accountable" } ], "majorSkills" : "Quality Complaint Investigation, Root Cause Investigations, data analysis, CAPA, Medical Device Experience", "majorSkillsList" : [ "Quality Complaint Investigation, Root Cause Investigations, data analysis, CAPA, Medical Device Experience" ], "coreResponsibilities" : "Investigation, review, and completion of all Quality Engineering complaint issue analysis tasks utilizing various quality system inputs. Analyze data from various quality inputs to determine trends and systemic issues. Develop strategies and plans to close gaps in an efficient and technical manner. Develop and communicate expectations for quality performance, continuous improvement and process controls for marketed products. Monitor and drive corrective action and continuous improvement activities. Conduct or lead corrective and preventive actions in manufacturing using formal problem-solving tools and documentation. Support CAPA and maintenance activities for existing product lines. Recommend and/or support projects for improvements to the quality system.", "teamCollaboration" : "Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration.", "projectManagementSkills" : [ "methodically manage projects" ], "toolProficiency" : [ "Minitab, Access, Word, Excel, Power Point" ], "communicationSkills" : "communicate expectations", "documentationSkills" : "Prepare and issue reports; investigation reports", "continuousLearning" : "Develop and communicate expectations for quality performance, continuous improvement and process controls for marketed products. Monitor and drive corrective action and continuous improvement activities that directly impact performance measures by performing primary investigations, conducting data analysis, and implementing corrective actions.", "problemSolvingSkills" : "Root Cause Investigations; problem-solving tools; analytical problem solving", "specialRequirements" : "This position has primary responsibility for investigation, review, and completion of all Quality Engineering complaint issue analysis tasks utilizing various quality system inputs.", "outcomesObjectives" : "We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.", "qualificationsBasic" : "A Bachelor’s degree in Engineering. 1-3 years of Medical Device experience. Investigational research skills. Demonstrated analytical problem solving (Root Cause Investigations). Display a solid technical understanding of engineering principles and procedures (e. g. CAD and its application or scheduling a series of technical tasks utilizing software-based tools). Computer competency in Word, Excel, Power Point, Minitab, Access and databases. Ability to multi-task and methodically manage projects.", "qualificationsPreferred" : "Medical Device Experience with knowledge of 21CFR820 preferred. Experience with any statistical software packages (Minitab a plus). Desired experience in the medical device industry in the development and deployment of Quality Systems, and process controls, and continuous improvement methods. Knowledge and working application of FDA ANSI/ISO/ASQC CMDAS (optional).", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**This is where** your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Now we are looking for a Quality Complaint Investigation Specialist to join our team in Malta. **Essential duties and Responsibilities:** This position has primary responsibility for investigation, review, and completion of all Quality Engineering complaint issue analysis tasks utilizing various quality system inputs. * Review individual complaints and associated service data to determine risk level and complete investigation into the “as “determined” problem code and cause codes for each complaint. * Analyze data from various quality inputs (including but not limited to: Field Corrective Action (FCA), Complaints, FDA Medical Device Reports (MDR), etc.) to determine trends and systemic issues. Prepare and issue reports based on information analysis. * Review existing investigation reports and identify gaps for GMP compliance. Develop strategies and plans to close the gaps in an efficient and technical manner. * Develop and communicate expectations for quality performance, continuous improvement and process controls for marketed products. * Monitor and drive corrective action and continuous improvement activities that directly impact performance measures by performing primary investigations, conducting data analysis, and implementing corrective actions. * Conduct or lead corrective and preventive actions in manufacturing using formal problem-solving tools and documentation. * Support CAPA and maintenance activities for existing product lines. * Recommend and/or support projects for improvements to the quality system as approved by management. **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. * Medical Device Experience with knowledge of 21CFR820 preferred. * Investigational research skills * Experience with any statistical software packages (Minitab a plus) * Desired experience in the medical device industry in the development and deployment of Quality Systems, and process controls, and continuous improvement methods. * Knowledge and working application of FDA cGMP; ANSI/ISO/ASQC requirements; CMDAS (optional). * Knowledge and working application of reading and understanding blueprints and technical drawings. * Demonstrated strong analytical problem solving (Root Cause Investigations. * Display a solid technical understanding of engineering principles and procedures (e.g. CAD and its application or scheduling a series of technical tasks utilizing software-based tools). * Computer competency in Word, Excel, Power Point, Minitab, Access and databases. * Ability to multi-task and methodically manage projects. **Education and/or experience** * A Bachelor’s degree in Engineering * 1-3 years of Medical Device experience We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The minimum salary for this position is €27,200.00 annually. Your initial pay could be at the minimum or higher based on location, skills and expertise, experience, and other relevant factors, all of which are subject to change. This position may also be eligible for competitive benefits, discretionary bonuses, and/or long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. **Equal Employment Opportunity** Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. **Reasonable Accommodations** Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the [link](https://forms.microsoft.com/Pages/ResponsePage.aspx?id=Nd3GyB-HME-FrGU185glFONjsWP56EBPkq0TvnZuTOFUQk8wUzgwWENFVU5YOFdEOTFEM0pTN0VOVy4u) here and let us know the nature of your request along with your contact information. **Recruitment Fraud Notice** Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our [Recruitment Fraud Notice](https://jobs.baxter.com/how-to-apply#fraud-notice).", "summaryDescription" : "Specialist, Quality Complaint Investigation at Baxter. Skills: Quality Complaint Investigation, Root Cause Investigations, data analysis, CAPA, Medical Device Experience. Investigation, review, and completion of all Quality Engineering complaint issue analysis tasks utilizing various quality system inputs. Analyze data from various quality inputs to determine trends and systemic issues. Develop strategies and plans to close gaps in an efficient and technical manner. Develop and communicate expec", "postedDate" : "2026-06-11T19:01:05.004", "createdAt" : "2026-06-14T19:01:04.999", "lastUpdated" : "2026-06-15T09:36:52.084", "ingestTimestamp" : "2026-06-14T19:01:04.999", "mongoId" : "6a2db59774d8ee00a0c92bd3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://baxter.wd1.myworkdayjobs.com/baxter/job/San-Gwann/Specialist--Quality-Complaint-Investigation_JR-203607-1", "hasSalary" : false, "allSkills" : [ "Medical Device Experience", "21CFR820", "FDA Medical Device Reports", "Minitab", "statistical software packages", "Quality Systems", "process controls", "continuous improvement methods", "FDA ANSI/ISO/ASQC CMDAS", "blueprints", "technical drawings", "Root Cause Investigations", "engineering principles", "CAD", "Word", "Excel", "Power Point", "Access", "databases", "collaboration, ownership, accountable", "Quality Complaint Investigation, Root Cause Investigations, data analysis, CAPA, Medical Device Experience", "Medical Device Experience with knowledge of 21CFR820 preferred. Desired experience in the medical device industry in the development and deployment of Quality Systems, and process controls, and continuous improvement methods. Knowledge and working application of FDA ANSI/ISO/ASQC CMDAS (optional). Knowledge and working application of reading and understanding blueprints and technical drawings.", "methodically manage projects", "Minitab, Access, Word, Excel, Power Point" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 865.01556, "daysOld" : 3, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a191bd658b93c861e37f9a1", "title" : "Senior Complaints Specialist - IDR/EDR", "company" : "Stake", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Complaints Specialist in Sydney, Australia, adjusted for the FinTech industry and company size." }, "location" : "Sydney, NSW", "locations" : [ "Sydney", "NSW" ], "timestamp" : "2026-06-16T02:27:07.076", "fingerprint" : "1dfb41d986c75a0461b86a524fb07721272808d3bbc40ed805ac89ff6f66d8cb", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://stake.breezy.hr/p/e065ef8b8e9e-senior-complaints-specialist-idr-edr", "externalId" : "e065ef8b8e9e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sydney", "state" : "New South Wales", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "hybrid", "geo" : "-33.8698439,151.2082848" } ], "locationText" : "Sydney, New South Wales, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Manage customer complaints, Resolve IDR/EDR issues, Ensure customer satisfaction, Maintain customer relationships, Achieve customer retention goals, Realize customer value", "domainKnowledge" : "IDR; EDR", "domainList" : [ "idr", "edr" ], "domainSpecificKnowledge" : [ "IDR", "EDR" ], "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Stake is looking for a Senior Complaints Specialist - IDR/EDR to join us at our Sydney CBD HQ, with a flexible hybrid working model. We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we’ve e", "summaryDescription" : "Senior Complaints Specialist - IDR/EDR at Stake. Manage customer complaints. Resolve IDR/EDR issues", "createdAt" : "2026-06-14T18:41:50.539", "lastUpdated" : "2026-06-16T02:27:07.076", "ingestTimestamp" : "2026-06-14T18:41:50.539", "mongoId" : "6a191bd658b93c861e37f9a1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "IDR", "EDR" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 851.3695, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25244a74d8ee00a00e1750", "title" : "Complaints Officer", "company" : "Funding Circle", "industry" : "Collections, Recoveries & Litigation", "salary" : { "min" : 32500.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Complaints Officer in London, UK, with adjustments for the FinTech industry and company size." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-14T21:39:34.244", "fingerprint" : "7eb0dd48a5c4033c0902af84a6dae23bddd002b00b924f90c83d4e097bc57c74", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/fundingcircle/5c7cfc5e-17f0-4099-84e3-ec0f0a32bf05/application", "externalId" : "5c7cfc5e-17f0-4099-84e3-ec0f0a32bf05", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "Generative AI", "professionalSkills" : [ "Customer service", "Root Cause Analysis", "Internal feedback" ], "hardSkillsList" : [ "Complaint handling" ], "hardSkills" : [ { "name" : "Complaint handling", "level" : "intermediate" } ], "majorSkills" : "Customer complaints, Problem solving", "majorSkillsList" : [ "Customer complaints", "Problem solving" ], "coreResponsibilities" : "Provide best customer experience, Handle customer complaints in writing, Handle customer complaints over phone, Support Root Cause Analysis, Support internal feedback loops, Mitigate future customer problems, Investigate complex complaints, Respond to complex complaints, Give customer the right outcome, Manage caseload of customer complaints, Manage Financial Ombudsman Service escalated complaints, Meet tight deadlines", "teamCollaboration" : "Collaborating with other business areas", "domainKnowledge" : "Financial Ombudsman Service", "domainList" : [ "financial-ombudsman-service" ], "domainSpecificKnowledge" : [ "Financial Ombudsman Service" ], "communicationSkills" : "Verbal communication; Written abilities", "continuousLearning" : "Annual learning allowance", "innovationCreativity" : "Use Generative AI", "problemSolvingSkills" : "Solving complex problems", "outcomesObjectives" : "Provide the best customer experience; Mitigate future customer problems; Give the customer the right outcome", "qualificationsBasic" : "1 year of experience in a Complaints role, Proven experience handling complex customer complaints, Excellent customer service skills, Attention to detail, Organisational skills, Ability to follow procedures, Experience working with Financial Ombudsman Service, Excellent verbal communication skills, Excellent written abilities, Proactively identify ways to use Generative AI, Confident using approved AI tools safely", "qualificationsPreferred" : "Experience in Financial Services", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "WE’RE ON A MISSION TO BACK THE UK’S SMALL BUSINESSES LIKE NO ONE ELSE \uD83D\uDE80 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy \uD83D\uDCC8 Come and join a mission that matters! [Read our Impact Report https://www.fundingcircle.com/uk/impact] | [See our Trustpilot https://uk.trustpilot.com/review/fundingcircle.com] THE ROLE ⚡ \uD83D\uDCCD London (Hybrid) | \uD83E\uDD1D 3 days in the office | \uD83D\uDCB0 Competitive Salary + Benefits We’re looking for someone who thrives on solving complex problems and is experienced in managing customer complaints. You’ll need to be detail-oriented, highly organised, and able to navigate challenging situations with professionalism and empathy. Working collaboratively with other business areas and providing actionable feedback will be key to your success in this role - Provide the best customer experience when handling customer’s complaints in writing and over the phone - Support Root Cause Analysis and internal feedback loops to mitigate future customer problems - Investigate and respond to various complex complaints and give the customer the right outcome - Manage a caseload of customer complaints including Financial Ombudsman Service (FOS) escalated complaints within tight deadlines WHAT WE’RE LOOKING FOR \uD83C\uDF31 We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day. - At least 1 year of experience in a Complaints role, preferably within Financial Services - Proven experience handling complex and challenging customer complaints with excellent customer service skills - Strong attention to detail, organisational skills, and the ability to follow procedures - Experience working with the Financial Ombudsman Service or relevant regulatory bodies - Excellent verbal communication skills and strong written abilities - At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements. - You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity - Confident using approved AI tools safely and effectively to enhance your output and find a better way of working We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you. WHY JOIN US? \uD83D\uDC9C We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a \"best of both\" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us! Our Circler Proposition focuses on five areas: - Flexibility: We provide a benefit allowance you can tailor to your own life and family. - Health: This includes private medical and dental, health assessments, and access to a digital GP. - Wealth: We offer life assurance, share schemes, and financial coaching. - Development: You get a dedicated annual learning allowance to help you level up. - Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans. We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family. READY TO JOIN A MISSION THAT MATTERS? WE’D LOVE TO CHAT!", "summaryDescription" : "Complaints Officer at Funding Circle. Skills: Customer complaints, Problem solving. Provide best customer experience. Handle customer complaints in writing", "postedDate" : "2026-06-11T19:30:15.131", "createdAt" : "2026-06-11T19:30:15.131", "lastUpdated" : "2026-06-14T21:39:34.244", "ingestTimestamp" : "2026-06-11T19:30:15.131", "mongoId" : "6a25244a74d8ee00a00e1750", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Complaint handling", "Customer complaints", "Problem solving", "Customer service", "Root Cause Analysis", "Internal feedback", "Financial Ombudsman Service" ], "skillCount" : 7, "jobCategory" : "other", "jobSubcategory" : "complaints", "dataQualityScore" : 0.8888889, "_score" : 844.1843, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a305119f292fd229cefa078", "title" : "Quality Specialist Complaints", "industry" : "Support", "salary" : { "min" : 1200000.0, "max" : 2000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Quality Specialist in the Pharma industry in India, adjusted for remote work and a mid-seniority level." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T12:16:53.334", "fingerprint" : "c24167c2754d1a75d96c84850046ea8e8654c729f0fd48e469fa047466bfc299", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/09c4f1cc-0e31-40ab-849a-c5b4974bb02f/apply", "externalId" : "09c4f1cc-0e31-40ab-849a-c5b4974bb02f", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "remote" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "QMS", "professionalSkills" : [ "Quality management", "Regulatory compliance", "Incident investigation" ], "hardSkillsList" : [ "Documentation systems" ], "hardSkills" : [ { "name" : "Documentation systems", "level" : "intermediate" } ], "majorSkills" : "Quality assurance, Complaint handling, Regulatory affairs", "majorSkillsList" : [ "Quality assurance", "Complaint handling", "Regulatory affairs" ], "coreResponsibilities" : "Develop quality plans, Implement quality programs, Maintain quality programs, Coordinate regulatory inspections, Support regulatory inspections, Ensure compliance with regulations, Monitor quality standards, Ensure implementation of QMS, Record reported cases, Assess reported cases, Document reported cases, Handle product complaints, Handle quality incidents", "teamCollaboration" : "Cross-functional teams; International teams; Customer Service; Key Account Managers; Medical Information", "domainKnowledge" : "Pharmaceutical quality; Drug-related risks; Pharmaceutical quality defects; GMP; GDP", "domainList" : [ "pharmaceutical-quality", "drug-related-risks", "pharmaceutical-quality-defects", "gmp", "gdp" ], "domainSpecificKnowledge" : [ "Pharmaceutical quality", "Drug-related risks", "Pharmaceutical quality defects", "GMP", "GDP" ], "toolProficiency" : [ "QMS" ], "communicationSkills" : "Excellent communication", "documentationSkills" : "Document reported cases", "continuousLearning" : "Professional development; Training opportunities; International quality frameworks; International regulatory frameworks", "problemSolvingSkills" : "Problem-solving abilities; Analytical mindset", "qualificationsBasic" : "Degree in Pharmacy, Life Sciences, Chemistry, or related scientific discipline, Experience in Quality Assurance, Quality Control, or Pharmacovigilance within pharmaceutical industry, Understanding of GMP, GDP, and regulatory compliance frameworks, Experience in handling product complaints and quality incident investigations", "qualificationsPreferred" : "Experience in regulatory inspections related to manufacturing and wholesale distribution licenses", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "## Accountabilities Develop, implement, and maintain quality plans and programs in alignment with internal and regulatory requirements Coordinate and support regulatory inspections related to manufacturing and wholesale distribution licenses Ensure compliance with applicable regulations in close collaboration with the Regulatory Affairs Manager Monitor Group quality standards and ensure effective implementation within the local Quality Management System (QMS) Record, assess, and document reported cases of drug-related risks or suspected pharmaceutical quality defects Act as a key point of contact for complaint handling in collaboration with Customer Service, Key Account Managers, Medical Information, and other internal stakeholders Requirements: Degree in Pharmacy, Life Sciences, Chemistry, or a related scientific discipline Experience in Quality Assurance, Quality Control, or Pharmacovigilance within the pharmaceutical industry Strong understanding of GMP, GDP, and regulatory compliance frameworks Experience in handling product complaints and quality incident investigations Excellent communication skills with the ability to work across cross-functional and international teams Strong analytical mindset, attention to detail, and problem-solving abilities Proficiency in documentation systems and Quality Management Systems (QMS) Benefits: Competitive compensation package aligned with industry standards Health and wellness benefits including medical coverage Opportunities for professional development and training Exposure to international quality and regulatory frameworks Collaborative and cross-functional working environment Potential flexibility in working arrangements depending on role requirements ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Quality Specialist Complaints. Skills: Quality assurance, Complaint handling, Regulatory affairs. Develop quality plans. Implement quality programs", "postedDate" : "2026-06-15T06:09:49.140", "createdAt" : "2026-06-15T06:09:49.140", "lastUpdated" : "2026-06-16T12:16:53.334", "ingestTimestamp" : "2026-06-16T03:22:21.597", "mongoId" : "6a305119f292fd229cefa078", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Documentation systems", "Quality assurance", "Complaint handling", "Regulatory affairs", "Quality management", "Regulatory compliance", "Incident investigation", "Pharmaceutical quality", "Drug-related risks", "Pharmaceutical quality defects", "GMP", "GDP", "QMS" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 828.7732, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306118f292fd229cf95239", "title" : "Lead Associate Quality Complaints", "company" : "Dr Reddy's Laboratories Limited", "industry" : "Pharmaceuticals", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Lead Associate Quality Complaints in the Pharma industry in Hyderabad, India, adjusted for seniority and company size." }, "location" : "Hyderabad, TS, IN", "locations" : [ "Hyderabad", "TS", "IN" ], "timestamp" : "2026-06-16T09:11:37.657", "fingerprint" : "528c199bdf959a89abfe4705ccc957cdffb372df4d82e77efd8739d3422cc177", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DrReddysLaboratoriesLimited/744000132270479-lead-associate-quality-complaints", "externalId" : "744000132270479", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "coreResponsibilities" : "Manage quality complaints, Ensure compliance with regulations, Lead investigations into complaints, Implement corrective actions, Prepare regulatory reports, Collaborate with cross-functional teams, Maintain complaint handling system, Train staff on complaint procedures", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Quality management systems; Regulatory compliance; Pharmaceutical industry", "domainList" : [ "quality-management-systems", "regulatory-compliance", "pharmaceutical-industry" ], "domainSpecificKnowledge" : [ "Quality management systems", "Regulatory compliance", "Pharmaceutical industry" ], "communicationSkills" : "Regulatory reporting", "documentationSkills" : "Complaint documentation", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Ensure timely complaint resolution; Maintain compliance with regulations; Reduce complaint recurrence", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. North America business group seeks to hire Lead Associate Quality Complaints, based in Hyderabad office, the incumbent will play a pivotal role in maintaining and enhancing the quality complaints system. This individual will be responsible for handling and processing complaints to ensure that our products meet regulatory requirements and exceed customer expectations. Responsibility: * Analyzing the final investigation received from the respective manufacturing and packaging units to ensure accuracy and completeness * To assist in appropriately handling the initial receipt of technical complaints and triaging the respective partner * Handle & Process complaint samples efficiently and accurately * Assess the CAPA effectiveness and provide recommendations for the manufacturing and packaging sites to ensure that all corrective and preventive actions are effectively preventing the recurrence of identified issues * Identification of critical complaints that have the potential to cause Field Alerts or recalls * Creation of metric reporting to track complaint volume, trends and critical issues in order to update management on the market complaint issues * Monitor and assist with assigning complaints, updating the complaints database, tracking complaint investigation status, assisting in the completion of failure investigations, obtaining signatures, generation of responses to customers * Oversee the effective and timely review of incoming product complaints and Investigations to ensure that all pertinent technical observations are accurately captured with respect to the product complaint reporting processes * Suggest strategies to improve complaint processing cycle time, customer complaint processing, investigations and/or customer response processes * Interfaces with the Pharmacovigilance personnel and MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE * Interfaces with MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE * Ongoing support of complaint system (changes to processes, and qualification where applicable). ## Qualifications Bachelors. 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Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/", "summaryDescription" : "Lead Associate Quality Complaints at Dr Reddy's Laboratories Limited. Manage quality complaints. Ensure compliance with regulations", "postedDate" : "2026-06-15T19:09:59.000", "createdAt" : "2026-06-15T23:57:22.127", "lastUpdated" : "2026-06-16T09:11:37.657", "ingestTimestamp" : "2026-06-15T23:57:22.127", "mongoId" : "6a306118f292fd229cf95239", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Quality management systems", "Regulatory compliance", "Pharmaceutical industry" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 806.1904, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3067bff292fd229cfc1316", "title" : "Lead Associate Quality Complaints", "company" : "Dr Reddy's Laboratories Limited", "industry" : "Pharmaceuticals", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Associate Quality Complaints in Hyderabad, India, adjusted for the pharmaceutical industry and company size." }, "location" : "Hyderabad, TS, IN", "locations" : [ "Hyderabad", "TS", "IN" ], "timestamp" : "2026-06-16T08:34:08.927", "fingerprint" : "4bfc5c5172d51065295dbb76910a994f240b7faee17c4c48ffec01817039e689", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/DrReddysLaboratoriesLimited/744000132270479-lead-associate-quality-complaints", "externalId" : "744000132270479", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "coreResponsibilities" : "Manage quality complaints, Ensure compliance with regulations, Analyze complaint data, Identify trends and root causes, Implement corrective actions, Collaborate with cross-functional teams, Prepare reports on complaint status, Maintain complaint handling system", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Quality management systems; Regulatory compliance; Pharmaceutical industry", "domainList" : [ "quality-management-systems", "regulatory-compliance", "pharmaceutical-industry" ], "domainSpecificKnowledge" : [ "Quality management systems", "Regulatory compliance", "Pharmaceutical industry" ], "communicationSkills" : "Report preparation", "documentationSkills" : "Complaint documentation", "problemSolvingSkills" : "Root cause analysis", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. North America business group seeks to hire Lead Associate Quality Complaints, based in Hyderabad office, the incumbent will play a pivotal role in maintaining and enhancing the quality complaints system. This individual will be responsible for handling and processing complaints to ensure that our products meet regulatory requirements and exceed customer expectations. Responsibility: * Analyzing the final investigation received from the respective manufacturing and packaging units to ensure accuracy and completeness * To assist in appropriately handling the initial receipt of technical complaints and triaging the respective partner * Handle & Process complaint samples efficiently and accurately * Assess the CAPA effectiveness and provide recommendations for the manufacturing and packaging sites to ensure that all corrective and preventive actions are effectively preventing the recurrence of identified issues * Identification of critical complaints that have the potential to cause Field Alerts or recalls * Creation of metric reporting to track complaint volume, trends and critical issues in order to update management on the market complaint issues * Monitor and assist with assigning complaints, updating the complaints database, tracking complaint investigation status, assisting in the completion of failure investigations, obtaining signatures, generation of responses to customers * Oversee the effective and timely review of incoming product complaints and Investigations to ensure that all pertinent technical observations are accurately captured with respect to the product complaint reporting processes * Suggest strategies to improve complaint processing cycle time, customer complaint processing, investigations and/or customer response processes * Interfaces with the Pharmacovigilance personnel and MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE * Interfaces with MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE * Ongoing support of complaint system (changes to processes, and qualification where applicable). ## Qualifications Bachelors. B.S. or M.S. in life sciences is preferred; chemistry, biology, or Pharmacy etc. · A minimum of 5 years’ experience in a GMP setting of the pharmaceutical or medical device industry, particularly in complaints management · Understanding and familiarity with GMP regulations, including 21 CFR 210 and 211, ICH guidelines, DSCSA, and FDA guidance documents ## Additional Information Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/", "summaryDescription" : "Lead Associate Quality Complaints at Dr Reddy's Laboratories Limited. Manage quality complaints. Ensure compliance with regulations", "postedDate" : "2026-06-15T19:09:59.000", "createdAt" : "2026-06-15T23:55:24.509", "lastUpdated" : "2026-06-16T08:34:08.927", "ingestTimestamp" : "2026-06-15T23:55:24.509", "mongoId" : "6a3067bff292fd229cfc1316", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Quality management systems", "Regulatory compliance", "Pharmaceutical industry" ], "skillCount" : 3, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 1.0, "_score" : 806.1904, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Pharma", "llmIndustryConfidence" : 0.95 }, { "id" : "694ae6ce70f0b99d589b27fc", "title" : "Regulatory Complaints Associate", "company" : "Hyundai Capital America", "industry" : "Banking", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-level Regulatory Complaints Associate in Irvine, United States, adjusted for the Financial Services industry and company size." }, "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-16T05:29:45.452", "fingerprint" : "3035ccd28190e3758a69a0e4fe5f0509d96ea47fc2283f34be3e5b2165b00cdf", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=105943", "externalId" : "105943", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "professionalSkills" : [ "Risk management", "Legal analysis", "Compliance oversight" ], "hardSkillsList" : [ "Regulatory requirements" ], "hardSkills" : [ { "name" : "Regulatory requirements", "level" : "intermediate" } ], "majorSkills" : "Regulatory requirements, Risk management, Legal analysis, Compliance oversight", "majorSkillsList" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight" ], "coreResponsibilities" : "Oversee regulatory compliance, Manage legal risks, Analyze regulatory requirements, Ensure compliance oversight", "domainKnowledge" : "Regulatory compliance; Risk management; Legal analysis", "domainList" : [ "regulatory-compliance", "risk-management", "legal-analysis" ], "domainSpecificKnowledge" : [ "Regulatory compliance", "Risk management", "Legal analysis" ], "remoteFriendly" : false, "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: ·          Medical, Dental and Vision plans that include no-cost and low-cost plan options ·          Immediate 401(k) matching and vesting ·          Vehicle purchase and lease discounts plus monthly vehicle allowances ·          Paid Volunteer Time Off with company donation to a charity of your choice ·          Tuition reimbursement What to Expect The Regulatory Complaints Associate is responsible on a daily basis for drafting comprehensive responses to customer complaints submitted through HCA’s regulators in accordance with the applicable statutory timeline. What You Will Do 1.      Regulatory Complaint Daily Activity ·          Draft and review other responses to complaints received through the Consumer Financial Protection Bureau (CFPB) and state regulators, including working with HCA’s CARE Team to obtain research, validation of research, preparation, and submission of responses. ·          Monitor the State Examination System complaint portal on a daily basis to obtain and respond accurately, thoroughly and timely to regulator complaints. ·          Identify potential regulatory risks while responding to complaints ·          Formulate recommendations and escalate internally, as needed. ·          Serve as a point of contact for state regulators regarding complaints, working directly with state regulators to respond to complaints and resolve escalated regulatory complaint issues. ·          Document accounts and include all relevant information and documents. 2.      Complaint Analysis and Review ·          Assist in analyzing regulatory complaint data, including completing reviews of internal complaints identified as potentially being regulatory in nature, and preparing recaps of regulatory complaints where the driver is HCA Error. ·          Complete high risk complaint category reviews and provide feedback to the business on any issues or opportunities identified. Develop remediation and training plans to be presented to management for implementation by the business to reduce complaint volume. 3.      Reporting ·          Assist in analyzing regulatory complaint data ·          Assist in preparing and distributing monthly, quarterly and ad-hoc report summaries related to regulator complaints. What You Will Bring ·          Minimum 2-4 years related experience in escalated customer complaints. ·          Experience in the auto finance industry a plus. ·          Bachelor’s degree or equivalent work experience required. ·          Strong problem solving and analytical skills to successfully address regulator complaints, perform root cause analysis and identify trends. ·          Excellent communication skills, written and verbal, with the ability to effectively communicate with all levels in the organization and external state regulator personnel. ·          Strong attention to detail. ·          Knowledge of applicable federal regulations and general compliance concepts. ·          Proficient with Microsoft Office (Word, Excel, PowerPoint) ·          Demonstrated ability to learn systems and processes. Work Environment Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Regulatory Complaints Associate at Hyundai Capital America. Skills: Regulatory requirements, Risk management, Legal analysis, Compliance oversight. Oversee regulatory compliance. Manage legal risks", "createdAt" : "2026-06-14T18:52:14.313", "lastUpdated" : "2026-06-16T05:29:45.452", "ingestTimestamp" : "2026-06-14T18:52:14.313", "mongoId" : "694ae6ce70f0b99d589b27fc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight", "Regulatory compliance" ], "skillCount" : 5, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 792.72144, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3050dbf292fd229cef6384", "title" : "Compliance Analyst: Licensing & Complaints", "company" : "APCO Holdings", "industry" : "Legal", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Mid-level Compliance Analyst in Norcross, United States within the Financial Services industry, adjusted for company size and specific job responsibilities." }, "location" : "Norcross, GA", "locations" : [ "Norcross, GA", "Ponte Vedra, FL", "Westerville, OH" ], "timestamp" : "2026-06-16T12:46:26.387", "fingerprint" : "309da4b28d4607cb1d5f2238cfd24d809ec273791288b7800d028864dfcafa4e", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/apcoholdings/2d917dd3-ab6d-46ab-84bd-370a5c5f4518/apply", "externalId" : "2d917dd3-ab6d-46ab-84bd-370a5c5f4518", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Norcross", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.9412127,-84.2135309" } ], "locationText" : "Norcross, Georgia, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Regulatory compliance", "Licensing management", "Filing coordination", "Complaint response", "Process improvement", "Operational efficiency", "Record maintenance", "Audit support", "Regulatory review", "Knowledge sharing", "Cross-training", "Relationship building" ], "hardSkillsList" : [ "License preparation", "License filing", "Registration management", "DBA filings", "Complaint analysis", "Information collection", "Documentation preparation", "Information gathering", "Trend analysis", "Compliance documentation" ], "softSkillsList" : [ "Judgment" ], "hardSkills" : [ { "name" : "License preparation", "level" : "intermediate" }, { "name" : "License filing", "level" : "intermediate" }, { "name" : "Registration management", "level" : "intermediate" }, { "name" : "DBA filings", "level" : "intermediate" }, { "name" : "Complaint analysis", "level" : "intermediate" }, { "name" : "Information collection", "level" : "intermediate" }, { "name" : "Documentation preparation", "level" : "intermediate" }, { "name" : "Information gathering", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" }, { "name" : "Compliance documentation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Judgment" } ], "majorSkills" : "Licensing, Regulatory filings, Consumer complaints", "majorSkillsList" : [ "Licensing", "Regulatory filings", "Consumer complaints" ], "coreResponsibilities" : "Prepare corporate licenses, File corporate licenses, Maintain corporate licenses, Prepare registrations, File registrations, Maintain registrations, Prepare certificates of authority, File certificates of authority, Maintain certificates of authority, Prepare regulatory filings, File regulatory filings, Maintain regulatory filings, Manage producer license applications, Manage producer license renewals, Manage provider registrations, Manage DBA filings, Manage Secretary of State filings, Coordinate with regulators, Coordinate with third-party vendors, Secure approvals, Maintain compliance requirements, Monitor filing deadlines, Maintain licensing records, Maintain regulatory obligation records, Track regulatory changes, Communicate regulatory impacts, Collect complaint information, Analyze complaint information, Organize complaint information, Collect regulatory inquiry information, Analyze regulatory inquiry information, Organize regulatory inquiry information, Prepare draft responses, Prepare supporting documentation, Gather information for investigations, Gather information for responses, Track complaint activity, Report complaint activity, Analyze complaint trends, Identify compliance process improvements, Improve compliance documentation, Improve operational efficiency, Support integration efforts, Maintain corporate records, Maintain compliance documentation, Assist with special projects, Assist with audits, Assist with regulatory reviews, Serve as licensing resource, Serve as registration resource, Serve as compliance resource, Provide guidance to analysts, Provide support to analysts, Provide guidance to paralegals, Provide support to paralegals, Assist with training initiatives, Assist with knowledge-sharing initiatives, Cross-train across functions, Build working relationships", "teamCollaboration" : "Work across business units; Partner with regulators; Partner with vendors; Partner with legal professionals; Partner with internal stakeholders; Cross-functional collaboration; Cross-functional teams; Internal stakeholders; External vendors; Business partners", "projectManagementSkills" : [ "Manage multiple projects", "Manage competing priorities" ], "domainKnowledge" : "Vehicle protection products; Finance and insurance; Regulatory requirements; Licensing requirements; Compliance framework; Corporate governance; Insurance industry; Financial services; Automotive F&I", "domainList" : [ "vehicle-protection-products", "finance-and-insurance", "regulatory-requirements", "licensing-requirements", "compliance-framework", "corporate-governance", "insurance-industry", "financial-services", "automotive-f-i" ], "domainSpecificKnowledge" : [ "Vehicle protection products", "Finance and insurance", "Regulatory requirements", "Licensing requirements", "Compliance framework", "Corporate governance", "Insurance industry", "Financial services", "Automotive F&I" ], "toolProficiency" : [ "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Compliance documentation", "continuousLearning" : "Professional development", "problemSolvingSkills" : "Problem-solving skills; Research complex issues; Develop practical solutions", "qualificationsBasic" : "Bachelor's degree, 6+ years compliance experience, 6+ years legal experience, 6+ years regulatory experience, 6+ years licensing experience, 6+ years business operations experience, Analytical skills, Organizational skills, Problem-solving skills, Excellent written communication skills, Excellent verbal communication skills, Manage multiple projects, Manage competing priorities, Advanced Microsoft Office proficiency", "qualificationsPreferred" : "Regulatory licensing experience, Registration experience, Compliance filings experience, Consumer complaint investigation experience, Consumer complaint response experience, Insurance industry experience, Financial services industry experience, Automotive F&I experience, Acquisition support experience, Integration support experience, Corporate governance support experience, Experience with regulators, Experience with state agencies, Experience with third-party vendors", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "## Description APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are seeking a Compliance Analyst, Licensing & Complaints to join our Legal & Regulatory Affairs team. In this role, you will play a critical part in maintaining APCO's regulatory compliance by managing licensing and registration activities, supporting regulatory filings, coordinating consumer complaint responses, and driving process improvements that strengthen our compliance framework. This position offers the opportunity to work across multiple business units while partnering with regulators, external vendors, legal professionals, and internal stakeholders throughout the organization. ## What You'll Do Regulatory Licensing & Filings Prepare, file, and maintain corporate licenses, registrations, certificates of authority, and regulatory filings Manage producer license applications and renewals, provider registrations, DBA filings, and Secretary of State filings Coordinate with regulators and third-party vendors to secure approvals and maintain compliance requirements Monitor filing deadlines and maintain accurate records of licensing and regulatory obligations Track changes in regulatory requirements and communicate impacts to internal stakeholders Consumer Complaints & Regulatory Response Support Collect, analyze, and organize information related to consumer complaints and regulatory inquiries Prepare draft responses and supporting documentation under the direction of Legal leadership Partner with internal departments to gather information necessary for complaint investigations and responses Assist with tracking, reporting, and trend analysis related to complaint activity Compliance Operations & Process Improvement Identify opportunities to improve compliance processes, documentation, and operational efficiency Support integration efforts related to acquisitions and new business initiatives Maintain corporate records and compliance documentation Assist with special projects, audits, and regulatory reviews as needed Serve as a resource on licensing, registration, and compliance-related matters Team Collaboration & Leadership Provide guidance and support to compliance analysts and paralegal staff Assist with training and knowledge-sharing initiatives Cross-train across Legal & Regulatory Affairs functions to support department flexibility and continuity Build strong working relationships with internal stakeholders, external vendors, regulators, and business partners ## What Makes You Successful You are highly organized, detail-oriented, and comfortable managing multiple deadlines in a fast-paced regulatory environment. You enjoy researching complex issues, interpreting regulations, and developing practical solutions that support business objectives while maintaining compliance. You are also a strong communicator who can work effectively with individuals at all levels of the organization while maintaining professionalism, confidentiality, and sound judgment. ## Basic Qualifications Bachelor's degree 6+ years of professional experience in a compliance, legal, regulatory, licensing, or business operations environment Strong analytical, organizational, and problem-solving skills Excellent written and verbal communication skills Ability to manage multiple projects and competing priorities simultaneously Advanced proficiency with Microsoft Office, including Word, Excel, and PowerPoint ## Preferred Qualifications Experience with regulatory licensing, registrations, or compliance filings Experience supporting consumer complaint investigations and responses Experience working in insurance, financial services, automotive F&I, or other regulated industries Experience supporting acquisitions, integrations, or corporate governance activities Experience working with regulators, state agencies, or third-party compliance vendors ## This Role Might Be a Great Fit If You… Enjoy working with regulations, licensing requirements, and compliance programs Thrive in highly organized, deadline-driven environments Like balancing detailed analysis with cross-functional collaboration Enjoy identifying process improvements and increasing operational efficiency Want to build expertise in regulatory compliance and legal operations ## What We Offer Competitive compensation Comprehensive medical, dental, and vision benefits 401(k) with company match Paid time off and company holidays Professional development opportunities Exposure to complex regulatory and compliance matters across multiple jurisdictions A collaborative and supportive legal and compliance team ## Additional Information At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E. Committed – We build strong, high-trust relationships with our partners and each other. Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity. Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business. Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.", "summaryDescription" : "Compliance Analyst: Licensing & Complaints at APCO Holdings. Skills: Licensing, Regulatory filings, Consumer complaints. Prepare corporate licenses. File corporate licenses", "postedDate" : "2026-06-15T14:15:09.057", "createdAt" : "2026-06-15T14:15:09.057", "lastUpdated" : "2026-06-16T12:46:26.387", "ingestTimestamp" : "2026-06-16T03:20:13.039", "mongoId" : "6a3050dbf292fd229cef6384", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "License preparation", "License filing", "Registration management", "DBA filings", "Complaint analysis", "Information collection", "Documentation preparation", "Information gathering", "Trend analysis", "Compliance documentation", "Judgment", "Licensing", "Regulatory filings", "Consumer complaints", "Regulatory compliance", "Licensing management", "Filing coordination", "Complaint response", "Process improvement", "Operational efficiency", "Record maintenance", "Audit support", "Regulatory review", "Knowledge sharing", "Cross-training", "Relationship building", "Manage multiple projects", "Manage competing priorities", "Vehicle protection products", "Finance and insurance", "Regulatory requirements", "Licensing requirements", "Compliance framework", "Corporate governance", "Insurance industry", "Financial services", "Automotive F&I", "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint" ], "skillCount" : 40, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 788.54724, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cafe274d8ee00a09d81d2", "title" : "Global Investigator", "company" : "TRM Labs", "industry" : "GTM", "salary" : { "min" : 125000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Global Investigator in Washington, United States, adjusted for the technology industry and company size." }, "location" : "Washington DC", "locations" : [ "Washington DC", "United States" ], "certifications" : [ "Public Trust clearance" ], "timestamp" : "2026-06-15T12:53:00.333", "fingerprint" : "74f178a4605e50e4afd3469c108eb8454425fbccf499dd14a74fa90be29640bc", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/trm-labs/280107d6-7c1b-4482-bddd-6d3a3d41aa24/application", "externalId" : "280107d6-7c1b-4482-bddd-6d3a3d41aa24", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "AI", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Financial crime investigation", "Complaint triage", "Alert dispositioning", "Investigative judgment" ], "hardSkills" : [ { "name" : "Financial crime investigation", "level" : "intermediate" }, { "name" : "Complaint triage", "level" : "intermediate" }, { "name" : "Alert dispositioning", "level" : "intermediate" }, { "name" : "Investigative judgment", "level" : "intermediate" } ], "majorSkills" : "AI-supported investigation, Complaint review, Case dispositioning", "majorSkillsList" : [ "AI-supported investigation", "Complaint review", "Case dispositioning" ], "coreResponsibilities" : "Review crypto-scam complaints, Review related artifacts, Validate proposed dispositions, Override proposed dispositions, Route matters to downstream workflow, Hold disposition call on every case, Validate disposition to fire handoff, Clear daily queue, Override AI model, Catch model errors, Flag patterns across clusters, Surface model errors to engineering, React timely to fund movement, Support other teams on time sensitive issues, Continuously learn new issues in crypto", "teamCollaboration" : "Cross-functional coordination; Vendor/stakeholder management; Work with engineers; Work with analysts; Work with legal counterparts; Work with customers", "domainKnowledge" : "Financial crime; Pig butchering syndicates; Romance fraud networks; Investment scam operations; Crypto-scam; Complaint data literacy; Cryptolockchain literacy; On-chain analysis", "domainList" : [ "financial-crime", "pig-butchering-syndicates", "romance-fraud-networks", "investment-scam-operations", "crypto-scam", "complaint-data-literacy", "cryptolockchain-literacy", "on-chain-analysis" ], "domainSpecificKnowledge" : [ "Financial crime", "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "Crypto-scam", "Complaint data literacy", "Cryptolockchain literacy", "On-chain analysis" ], "toolProficiency" : [ "AI tools" ], "communicationSkills" : "Written communication", "continuousLearning" : "Continuous learning", "problemSolvingSkills" : "Investigative judgment", "specialRequirements" : "NA-batch shift availability, US Citizenship", "outcomesObjectives" : "Turn AI leads into actionable outcomes; Clear the daily queue", "qualificationsBasic" : "3–5 years experience triaging financial-crime complaints, 3–5 years dispositioning alerts, AI fluency required, US Citizenship required, Ability to obtain Public Trust clearance", "qualificationsPreferred" : "Cryptolockchain literacy at a read-and-triage level", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The Scam Investigations team is TRM’s tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. The team operates an integrated workflow — from AI-supported complaint triage to time-sensitive investigation, escalation, and recovery support for victims. As a Global Investigator, you are the human judgment layer that turns AI-supported leads into actionable investigative outcomes. You review crypto-scam complaints and related artifacts at scale, validate or override proposed dispositions, and route matters to the appropriate downstream workflow. The impact you will have here: - Hold the disposition call on every case in your queue. Your validated disposition fires the automated handoff downstream. Clearing the daily queue is the core operational rhythm of the role. - Be the human override on AI. When the model is wrong, you catch it. Your override pattern teaches engineering where the confidence schema and auto-cluster logic need to improve. - Flag patterns, not just cases. When the same model error shows up across multiple clusters, surface it. What we’re looking for: - 3–5 years of experience triaging financial-crime complaints or dispositioning alerts in a high-volume environment — for example, a bank or VASP financial intelligence unit, a cyber-fraud complaint or task-force program, a cryptocurrency exchange’s compliance or investigations team, or a comparable mission. You have personally decided how individual cases get routed and owned the quality of those calls. You can walk us through a specific override — what the system said, what you decided instead, and why — and articulate, without a checklist, the difference between a good lead and noise worth ignoring. - AI fluency (required) — AI tools are core to your workflow. You can show specific ways AI has changed how you triage, draft, and pivot. AI fluency is evaluated during the interview process. - Complaint-data literacy — you know what separates a useful complaint from a noisy one in a high-volume feed, and you can read victim narratives — including screenshots, forwarded chat logs, and ragged copy-paste — without losing the thread of what actually happened. - Crypto/blockchain literacy at a read-and-triage level — You can recognize crypto artifacts, interpret crypto-related complaints, and know when a case is ready for asset-recovery review. You do not need to be a tracing expert. We can teach on-chain tradecraft; we cannot teach investigative judgment. - Strong written communication — your override rationale and pattern-level feedback need to be useful to engineering, the Manager, and downstream investigators. - US Citizenship required - NA-batch shift availability (location: anywhere in the US; one of two seats based in the Washington, D.C. / MD / VA area, hybrid) - Ability to obtain Public Trust clearance About the team: - Distributed, async-first via Slack and Notion, with structured syncs for alignment. Primary time-zone overlap: US Eastern / Central. - High autonomy, high standards, low bureaucracy — work directly with engineers, analysts, legal counterparts, and customers who depend on the team’s output. Team operating rhythms: - Daily action-queue clear and async standups via Slack on active work - Weekly team sync with the Investigations Manager - Regular engineering feedback sessions — you bring the week’s override patterns - All output documented in Notion and TRM’s investigative tools Learn about TRM Speed in this position: - React timely to the movement of funds during an ongoing investigation. - Support other teams on time sensitive issues that might be unforeseen. - Continuously learn new issues in crypto. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES https://www.trmlabs.com/culture | INTERVIEWING https://www.trmlabs.com/interviewing | FAQS https://www.trmlabs.com/faq", "summaryDescription" : "Global Investigator at TRM Labs. Skills: AI-supported investigation, Complaint review, Case dispositioning. Review crypto-scam complaints. Review related artifacts", "createdAt" : "2026-06-13T23:19:36.431", "lastUpdated" : "2026-06-15T12:53:00.333", "ingestTimestamp" : "2026-06-13T23:19:36.431", "mongoId" : "6a2cafe274d8ee00a09d81d2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 125000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Financial crime investigation", "Complaint triage", "Alert dispositioning", "Investigative judgment", "AI-supported investigation", "Complaint review", "Case dispositioning", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Financial crime", "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "Crypto-scam", "Complaint data literacy", "Cryptolockchain literacy", "On-chain analysis", "Public Trust clearance", "AI tools" ], "skillCount" : 24, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 779.8205, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305b66f292fd229cf5d46e", "title" : "Complaints Legal Analyst (German Market)", "company" : "N26", "industry" : "FinTech", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Complaints Legal Analyst in Madrid, Spain, adjusted for the FinTech industry and N26's company size." }, "location" : "Madrid, Madrid, Spain", "locations" : [ "Madrid", "Madrid", "Spain" ], "timestamp" : "2026-06-16T10:40:28.311", "fingerprint" : "720a21000b83d8eac838a597f0fc1584f9f3b5f7d20f2c058e8eba2858b8861f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://n26.com/en-eu/careers/positions/7992076?gh_jid=7992076", "externalId" : "7992076", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Madrid", "state" : "Madrid", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "40.4237276,-3.6899043" } ], "locationText" : "Madrid, Madrid, Spain", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Legal analysis", "Risk management", "Compliance oversight" ], "hardSkillsList" : [ "Regulatory analysis", "Complaint handling", "Legal research" ], "hardSkills" : [ { "name" : "Regulatory analysis", "level" : "intermediate" }, { "name" : "Complaint handling", "level" : "intermediate" }, { "name" : "Legal research", "level" : "intermediate" } ], "majorSkills" : "Legal Compliance, Regulatory Analysis, Complaint Management", "majorSkillsList" : [ "Legal Compliance", "Regulatory Analysis", "Complaint Management" ], "coreResponsibilities" : "Analyze customer complaints, Ensure compliance with German regulations, Manage legal and compliance risks, Oversee compliance processes, Provide legal guidance on regulatory matters, Support regulatory reporting", "teamCollaboration" : "Cross-functional teams; Legal and compliance departments", "domainKnowledge" : "German financial regulations; Payment services regulations", "domainList" : [ "german-financial-regulations", "payment-services-regulations" ], "domainSpecificKnowledge" : [ "German financial regulations", "Payment services regulations" ], "communicationSkills" : "Legal reporting", "documentationSkills" : "Complaint documentation", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "5+ years of experience in legal or compliance roles, Experience with German financial regulations, Experience in handling customer complaints", "qualificationsPreferred" : "Experience in a fast-paced startup environment, Experience with payment services regulations", "remoteFriendly" : false, "workSiteFlexibility" : "Remote", "rawDescription" : "About the opportunity We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. The role is based in Madrid. You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance. In your next challenge, you will: Take care (record, process, respond) of formal complaints mainly from lawyers or via authority in the German Language Help to identify complaints root-causes and define possible solutions Assist and participate in mitigation projects to prevent further complaints Take over own initiatives to improve operational procedures with a focus on compliance Face a great variety of different topics and a not monotonous work Witness a very good team spirit and cooperation with various stakeholders of all departments Develop more bank-specific expertise esp. about compliance-related topics Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise Detect inefficiencies in the team’s workflows proactively and propose efficient solutions What you’ll need to be successful? You speak German (native or native level), and fluent English - these are mandatory requirement. Knowledge of French/Italian/Spanish is a plus Relevant Bachelor’s degree (e. g. law studies) is desirable. Relevant work experience in legal, compliance, banking sector and financial service industry. Previous experience communicating with government regulators is a plus. You are an analytical thinker with strong investigation skills, ideally combined with process optimisation expertise. You are able to carry out accurate legal research independently You have experience with using CRM system (ideally Salesforce) and experience with process management tools like Jira and Confluence is a plus. You use your time effectively, can prioritise appropriately and are able to work under strict deadlines. You are committed and eager to learn and want to drive the improvement and optimisation of our processes. Continuously challenge the status quo. Actively help yourself (and others) being successful. You enjoy working in a very motivated team but also have a high degree of autonomy. What’s in it for you? Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running \uD83D\uDE80 Personal development budget, discounted public transit pass (selected locations), German language classes, fitness memberships, childcare services (selected locations), N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop. 26 vacation days per year, with an additional day for each year of service - up to 30 days. A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies. A relocation package with visa support for those who need it. Who we are? N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has 7 million customers in 25 markets. Our talented team works across global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna. Sounds good? Apply now for this position. N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.", "summaryDescription" : "Complaints Legal Analyst (German Market) at N26. Skills: Legal Compliance, Regulatory Analysis, Complaint Management. Analyze customer complaints. Ensure compliance with German regulations", "postedDate" : "2026-06-15T23:27:51.606", "createdAt" : "2026-06-15T23:27:51.606", "lastUpdated" : "2026-06-16T10:40:28.311", "ingestTimestamp" : "2026-06-15T23:27:51.606", "mongoId" : "6a305b66f292fd229cf5d46e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Regulatory analysis", "Complaint handling", "Legal research", "Legal Compliance", "Regulatory Analysis", "Complaint Management", "Legal analysis", "Risk management", "Compliance oversight", "German financial regulations", "Payment services regulations" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 720.54224, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c77b774d8ee00a093d269", "title" : "Senior Complaints Manager", "company" : "Zopa", "industry" : "Complaints", "salary" : { "min" : 70000.0, "max" : 95000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Complaints Manager in London, adjusted for FinTech industry and manager seniority." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T00:27:14.689", "fingerprint" : "dc4bec856cbb0be8148316e6bf90aad9ccdaa8253b2a76e88e2e97f3a27548d3", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/zopa/da148522-ad9b-44bc-bb5f-fad6effa3bab/apply", "externalId" : "da148522-ad9b-44bc-bb5f-fad6effa3bab", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Case handling", "Decision making", "Root cause analysis" ], "hardSkillsList" : [ "Complaints management", "Regulatory compliance", "Risk management", "Data analysis", "Performance management" ], "hardSkills" : [ { "name" : "Complaints management", "level" : "intermediate" }, { "name" : "Regulatory compliance", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Performance management", "level" : "intermediate" } ], "majorSkills" : "Complaints management, Regulatory compliance, Team leadership", "majorSkillsList" : [ "Complaints management", "Regulatory compliance", "Team leadership" ], "coreResponsibilities" : "Lead complaint handlers, Develop complaint handlers, Performance manage complaint handlers, Set expectations on quality, Set expectations on conduct, Set expectations on performance, Create accountability culture, Create sound judgement culture, Create high-quality decision-making culture, Own end-to-end complaints process, Handle escalated cases, Handle complex cases, Define handling procedures, Maintain quality frameworks, Maintain controls, Support team on difficult cases, Ensure consistency, Ensure good customer outcomes, Set approach for regulatory complaints, Set approach for FOS complaints, Handle DSARs, Make calls on high impact cases, Make calls on sensitive cases, Make calls on ambiguous cases, Keep close to FOS decisions, Keep close to FOS trends, Adjust approach, Ensure fair outcomes, Ensure consistent outcomes, Ensure defensible outcomes, Own alignment with FCA DISP, Own alignment with Consumer Duty, Own alignment with conduct standards, Use complaints data, Identify where things go wrong, Prioritise by customer impact, Prioritise by risk, Work with Product, Work with Risk, Work with Credit, Work with Legal, Work with Operations, Support root cause fixes, Ensure actions land, Ensure repeat issues stop, Report on complaints outcomes, Report on FOS results, Report on key risks, Turn data into insight, Call out risks early, Address risks, Maintain controls, Prepare for audit, Prepare for regulatory review, Build trusted relationships, Drive decisions, Drive change, Represent Complaints in forums, Balance customer needs, Balance business priorities, Balance risk priorities, Push back when needed", "teamCollaboration" : "Work with Product; Work with Risk; Work with Credit; Work with Legal; Work with Operations; Represent Complaints in forums", "domainKnowledge" : "FOS; FCA DISP; Consumer credit regulation; Conduct risk; Banking products; Lending products; Auto finance", "domainList" : [ "fos", "fca-disp", "consumer-credit-regulation", "conduct-risk", "banking-products", "lending-products", "auto-finance" ], "domainSpecificKnowledge" : [ "FOS", "FCA DISP", "Consumer credit regulation", "Conduct risk", "Banking products", "Lending products", "Auto finance" ], "problemSolvingSkills" : "Sound judgement; Complex decision making; Root cause analysis", "outcomesObjectives" : "Ensure good customer outcomes; Ensure fair outcomes; Ensure consistent outcomes; Ensure defensible outcomes", "qualificationsBasic" : "5+ years complaints experience, Experience working with FOS, Experience working with FCA, Experience leading teams", "qualificationsPreferred" : "Background in conduct risk, Background in remediation, Background in complaints policy, Exposure to AI-assisted complaint handling, Exposure to automation", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "## Description Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife Zopa has a wide-ranging complaints function spanning current accounts, consumer lending, auto finance, FOS escalations and a growing AI-assisted case-handling programme. It’s a genuinely complex environment that needs someone who can lead a team, exercise sound judgement on difficult cases, and help the business learn from what complaints are telling it. Reporting to the Head of Complaints, you’ll lead a complaints management team, own the process, and make informed, balanced and complex decisions where needed. You’ll be setting the standard for how we handle our most complex and high-risk cases especially those that go to the Financial Ombudsman Service and making sure what we learn from complaints actually improves how Zopa is built and run. This is a senior role with real influence. You’ll work with Product, Risk, Credit, Legal and Operations, and represent Complaints in senior forums where decisions get made. You’ll own complaints across our banking and lending products, including auto finance. ## A day in the life Team and operational leadership Lead, develop and performance manage a team of complaint handlers and managers, setting clear expectations on quality, conduct and performance Create a culture of accountability, sound judgement and high-quality decision-making Own the end-to-end complaints process including escalated and complex cases Define and maintain handling procedures, quality frameworks and controls across the function Support and guide the team on difficult cases, ensuring consistency and good customer outcomes. Escalated, complex and FOS complaints Help set the approach for handling escalated regulatory and FOS complaints end to end including DSARs Make the call on cases that are high impact, sensitive, or genuinely ambiguous Keep close to FOS decisions and trends, and adjust our approach when needed Make sure our outcomes are fair, consistent, and defensible internally and to regulators Own our alignment with FCA DISP, Consumer Duty and conduct standards. Supporting complaints-driven change Use complaints data to identify where things are going wrong for customers Prioritise by customer impact and risk, not just volume Work closely with Product, Risk, Credit, Legal and Operations to support root cause fixes Partner with the relevant teams to ensure actions land and repeat issues stop. Insight and risk Own how we report on complaints outcomes, FOS results, and key risks to senior leadership Turn data into clear, actionable insight not just dashboards Call out risks early and make sure they’re addressed before they become problems Keep our controls strong and make sure we’re ready for audit or regulatory review at any point. Cross-business influence Build trusted relationships across Zopa, including at senior level Drive decisions and change in areas you don’t directly own Represent Complaints in forums where product, policy, and risk decisions are made Balance what’s right for customers with business and risk priorities and know when to push back. ## About you Complaints experience in retail banking or fintech Deep knowledge of FOS, FCA DISP and consumer credit regulation Experience working directly with the FOS or FCA Hands-on experience with current accounts or consumer lending products Experience leading and developing teams in a complaint and conduct environment Track record of using complaints insight to drive real product or process change Confident making difficult decisions with genuine regulatory and customer consequences Able to influence senior stakeholders and lead change without direct authority Background in conduct risk, remediation or complaints policy Exposure to AI-assisted complaint handling or automation ## Additional Information #LI-LH1 At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. ", "summaryDescription" : "Senior Complaints Manager at Zopa. Skills: Complaints management, Regulatory compliance, Team leadership. Lead complaint handlers. Develop complaint handlers", "postedDate" : "2026-06-12T12:47:48.407", "createdAt" : "2026-06-12T12:47:48.407", "lastUpdated" : "2026-06-16T00:27:14.689", "ingestTimestamp" : "2026-06-14T22:02:10.323", "mongoId" : "6a2c77b774d8ee00a093d269", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Complaints management", "Regulatory compliance", "Risk management", "Data analysis", "Performance management", "Team leadership", "Case handling", "Decision making", "Root cause analysis", "FOS", "FCA DISP", "Consumer credit regulation", "Conduct risk", "Banking products", "Lending products", "Auto finance" ], "skillCount" : 16, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 704.90686, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176c474d8ee00a0c1ad16", "title" : "Investigation Associate", "company" : "ADCI", "industry" : "Administrative Support, Investigation, no business category", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Investigation Associate in Bengaluru, India, adjusted for mid-seniority and the e-commerce industry." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T21:38:22.359", "fingerprint" : "8e3640337ed3200caf4f3dd5da886bbf218b92279fcc45fc4dd916942a0931d2", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10439266/apply", "externalId" : "4e28a918-1106-4c66-a3a3-b409094e66b3", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Transaction investigation", "Risk management", "Process adherence" ], "hardSkillsList" : [ "Transaction authentication", "Complex transaction analysis" ], "hardSkills" : [ { "name" : "Transaction authentication", "level" : "intermediate" }, { "name" : "Complex transaction analysis", "level" : "intermediate" } ], "majorSkills" : "Transaction risk management, Investigation, Problem solving", "majorSkillsList" : [ "Transaction risk management", "Investigation", "Problem solving" ], "coreResponsibilities" : "Research and evaluate facts surrounding seller transactions, Take appropriate action on investigated transactions, Document actions by providing detailed annotations, Communicate with external customers via phone or email, Communicate with internal customers and peers, Understand the issue and make best use of, Systematically escalate problems or variance in information, Communicate with internal and external stakeholders, Understand performance metrics to create analysis, Meet predetermined and assigned productivity targets, Meet quality standards", "teamCollaboration" : "Communicate with department management; Communicate with risk analysts; Communicate with risk engineers; Communicate with other company associates; Communicate with third-parties; Communicate with internal customers and peers", "domainKnowledge" : "Ecommerce risk; Online ecommerce risk", "domainList" : [ "ecommerce-risk", "online-ecommerce-risk" ], "domainSpecificKnowledge" : [ "Ecommerce risk", "Online ecommerce risk" ], "communicationSkills" : "Written response; Verbal communication; Customer communication", "documentationSkills" : "Detailed annotations", "problemSolvingSkills" : "Problem solving; Analytical skills; Independent decision making", "outcomesObjectives" : "Elimination of online ecommerce risk; Achieve productivity targets; Achieve quality standards", "qualificationsBasic" : "Excellent written and spoken English skills, Ability to compose a grammatically correct, concise and accurate written response, Excellent interpersonal skills, Ability to communicate complex transactional issues correctly and clearly, Demonstrated ability to work independently, Make complex investigation decisions with little to no guidance, Excellent problem solving skills, Demonstrated ability to analyze problems, Self disciplined, diligent, proactive & detail oriented, Time management and organizational skills, Effectively prioritizes work time, Excellent ability to determine situational needs and provide appropriate solutions", "qualificationsPreferred" : "Experience in the ecommerce payments space, Previous trust and safety experience, Experience succeeding in a customer-driven workplace, Analytical and capable of succeeding in a fast-paced team environment, Proven ability to work productively and efficiently in an independent setting, Proven ability to clearly communicate with managers and associates at all levels, Global perspective and solid understanding of business objectives, Excellent attention to detail and work with the highest level of accuracy", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. These Investigators position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities This includes, but is not limited to: • Researches and evaluates facts surrounding seller transactions • Takes appropriate action on investigated transactions based on established standard operation procedure and tools • Documents their actions by providing detailed annotations • Communicates with external customers via phone or email during the investigation process • Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process • Understand the issue and make best use of the available resources to resolve it • Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard • Communicate with internal and external stakeholders • Understand performance metrics to create analysis for driving business goals • Meet predetermined and assigned productivity targets and quality standards A day in the life • Demonstrated problem solving and analytical skills • Proven ability to work productively and efficiently in an independent setting • Proven ability to clearly communicate with managers and associates at all levels • Global perspective and solid understanding of business objectives • Excellent attention to detail and work with the highest level of accuracy Basic Qualifications: - Communication Skills • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyze problems • Self disciplined, diligent, proactive & detail oriented • Time management and organizational skills • Effectively prioritizes work time to ensure productivity and fulfills department standards • Excellent ability to determine situational needs and provide appropriate solutions Preferred Qualifications: - Demonstrated problem solving and analytical skills • Proven ability to work productively and efficiently in an independent setting • Proven ability to clearly communicate with managers and associates at all levels • Global perspective and solid understanding of business objectives • Excellent attention to detail and work with the highest level of accuracy Our inclusive culture empowers Amazonians to deliver the best results for our customers. - Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Investigation Associate at ADCI. Skills: Transaction risk management, Investigation, Problem solving. Research and evaluate facts surrounding seller transactions. Take appropriate action on investigated transactions", "postedDate" : "2026-06-14T20:19:46.445", "createdAt" : "2026-06-14T20:19:46.445", "lastUpdated" : "2026-06-15T21:38:22.359", "ingestTimestamp" : "2026-06-14T20:19:46.445", "mongoId" : "6a2176c474d8ee00a0c1ad16", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10439266/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Transaction authentication", "Complex transaction analysis", "Transaction risk management", "Investigation", "Problem solving", "Transaction investigation", "Risk management", "Process adherence", "Ecommerce risk", "Online ecommerce risk" ], "skillCount" : 10, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 696.49286, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30892ef292fd229c092f29", "title" : "FinCrime Investigator - AML Investigations", "company" : "Wise", "industry" : "Financial Services", "salary" : { "min" : 8300.0, "max" : 8300.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : false }, "location" : "São Paulo, BR", "locations" : [ "São Paulo", "BR" ], "certifications" : [ "CAMS", "CFCS", "ICA" ], "timestamp" : "2026-06-16T12:16:26.678", "fingerprint" : "917237bdc5f0bf12c8c2c6f86591a27586fa4995d20c465b7e2e2dababb16b8f", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Wise/744000132280258-fincrime-investigator-aml-investigations", "externalId" : "744000132280258", "industryFunction" : { }, "structuredLocations" : [ { "city" : "São Paulo", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "hybrid", "geo" : "-23.5506507,-46.6333824" } ], "locationText" : "São Paulo, Brazil", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "SQL", "professionalSkills" : [ "Risk appetite", "Financial crime", "AML/CTF regulations", "Transaction monitoring", "KYC information" ], "hardSkillsList" : [ "Data analysis", "Investigation techniques" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Investigation techniques", "level" : "intermediate" } ], "majorSkills" : "AML Investigations, Financial Crime", "majorSkillsList" : [ "AML Investigations", "Financial Crime" ], "coreResponsibilities" : "Conduct investigations of suspicious activity, Analyze financial transactions, Analyze customer behavior, Identify patterns of money laundering, Identify patterns of fraud, Identify patterns of financial crimes, Evaluate alerts from monitoring systems, Assess alerts from detection tools, Gather supporting documentation, Analyze supporting documentation, Review data, Interpret data, Identify potential risks, Support team decisions, Prepare investigation reports, Document findings, Document recommendations, Act as escalation point, Provide guidance, Provide expertise, Mentor team members, Train team members, Collaborate with product teams, Collaborate with engineering teams, Improve fraud detection rules, Improve detection processes, Improve system enhancements, Stay up-to-date on trends, Stay up-to-date on typologies, Stay up-to-date on regulatory changes, Communicate with internal stakeholders, Liaise with financial institutions, Liaise with law enforcement agencies, Participate in ad-hoc projects, Participate in initiatives, Maintain records of investigations, Maintain records of activities, Provide input on process improvements, Provide input on backlog exercises, Complete mandatory trainings, Complete refresher trainings, Complete ad hoc trainings, Communicate with customers, Obtain necessary details from customers, Obtain clarifications from customers, Achieve individual targets, Achieve team targets, Meet deadlines, Optimize processing times, Take full ownership, Take full accountability, Deliver exceptional results, Perform additional tasks, Participate in meetings, Participate in training, Participate in internal events", "teamCollaboration" : "Product teams; Engineering teams; Compliance teams; Legal teams; Customer support teams", "domainKnowledge" : "Financial crime; Money laundering; Fraud; AML/CTF regulations", "domainList" : [ "financial-crime", "money-laundering", "fraud", "aml-ctf-regulations" ], "domainSpecificKnowledge" : [ "Financial crime", "Money laundering", "Fraud", "AML/CTF regulations" ], "toolProficiency" : [ "Transaction monitoring systems" ], "communicationSkills" : "Clear communication; Concise communication; Accurate communication; Professional communication; Customer communication", "documentationSkills" : "Report writing; Documentation", "continuousLearning" : "Mandatory trainings; Refresher trainings; Ad hoc trainings", "problemSolvingSkills" : "Problem-solving skills; Analytical skills", "outcomesObjectives" : "Achieve individual targets; Achieve team targets; Meet deadlines reliably; Optimize processing times; Deliver exceptional results", "qualificationsBasic" : "2+ years operations experience, 2+ years compliance experience, 2+ years related field experience, Proven ability to conduct investigations, Proven ability to analyze data, Proven ability to draw conclusions, Exceptional analytical skills, Exceptional problem-solving skills, Excellent documentation skills, Ability to work autonomously, Ability to identify tasks independently, Ability to apply learned procedures, Ability to apply best practices, Ability to take initiative, Ability to resolve issues, Verbal communication skills in English, Written communication skills in English", "qualificationsPreferred" : "Bachelor's degree in Finance, Bachelor's degree in Business Administration, Bachelor's degree in Law, Bachelor's degree in Criminal Justice, Bachelor's degree in related field, Experience in financial services, Experience in compliance, Experience in FinCrime investigations, Relevant certifications, Experience working in global financial institution, Experience working in fintech company, Knowledge of SQL, Knowledge of data analysis tools, Additional languages are a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). As a FinCrime Operations Investigator, you will play a critical role in safeguarding Wise and its customers from financial crime. You will be responsible for investigating and analyzing customer accounts, transactions and activities on our platform to detect and prevent money laundering, fraud, and other illicit activities. You will leverage your expertise to identify suspicious patterns, conduct thorough investigations, and ensure compliance with AML/CTF regulations and internal policies and procedures, all while adhering to Wise’s risk appetite. This role offers a unique opportunity to deepen your expertise in the FinCrime domain, contribute to a rapidly growing global company, and make a tangible impact on protecting our users and the integrity of our platform. Job Responsibilities * Conduct in-depth investigations of potentially suspicious activity, utilizing both internal and external data sources. * Analyze complex financial transactions and customer behavior to identify patterns indicative of money laundering, fraud, or other financial crimes. * Evaluate and assess alerts generated by transaction monitoring systems and other detection tools. * Gather and analyze supporting documentation, including KYC information, transaction records, and other relevant data. * Review and interpret data to identify patterns and potential risks associated with financial crime. Support the team in making informed decisions based on data insights. * Prepare detailed and comprehensive investigation reports, documenting findings and recommendations. * Act as a point of escalation for complex FinCrime cases from other operations teams, providing guidance and expertise. * Mentor and train other team members on FinCrime investigation techniques and best practices. * Collaborate with product and engineering teams to improve fraud detection rules, processes, and system enhancements. * Stay up-to-date on emerging FinCrime trends, typologies, and regulatory changes. * Communicate effectively with internal stakeholders, including compliance, legal, and customer support teams. * Liaise with financial institutions and law enforcement agencies as needed. * Participate in ad-hoc projects and initiatives related to FinCrime prevention and detection. * Maintain accurate and complete records of all investigations and related activities. * Provide input on process improvements and backlog exercises. * Complete all company-assigned mandatory, refresher or ad hoc trainings on time and with diligence. * Customer Communication: Communicate clearly, professionally, and empathetically with customers via approved channels to obtain necessary details or clarifications for reviews, always upholding our high customer experience standards. A key part of this involves avoiding unnecessary customer contacts and preventing delayed case resolutions. All communication must be precisely tailored to ensure clarity and efficiency. * KPIs: Take a proactive approach to consistently achieve individual and team targets (KPIs, SLAs, QA), demonstrating a strong commitment to both quality and speed. This includes meeting deadlines reliably, optimizing processing times, and taking full ownership and accountability for all responsibilities to deliver exceptional results. * Other: Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives. ## Qualifications * Strong verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus. * 2+ years of experience in operations, compliance, or a related field, preferably with exposure to financial crime or AML processes. * Proven ability to conduct thorough and objective investigations, analyze complex data, and draw logical conclusions. * Exceptional analytical and problem-solving skills, with a keen attention to detail. * Excellent documentation skills, with the ability to present complex information clearly, concisely, and accurately for both internal and external use, ensuring all decisions are thoroughly supported. * Ability to work independently and make decisions within well-defined procedures. * Strong organizational skills with the ability to multitask, prioritize effectively, and manage time efficiently in challenging situations. * Willingness to work flexible hours, including shifts, weekends, and public holidays as needed. * Proactive attitude with a willingness to learn and develop in the financial crime domain. * Ability to work autonomously within established procedures and practices. Ability to work autonomously, proactively identifying and addressing tasks independently by applying learned procedures and best practices. This role requires taking initiative and effectively resolving issues within established frameworks. Nice to have: * Bachelor’s degree in Finance, Business Administration, Law, Criminal Justice, or a related field. * Experience in financial services, compliance, or a related field, with a focus on FinCrime investigations * Relevant certifications such as CAMS, CFCS, ICA, or equivalent. * Experience working in a global financial institution or fintech company. * Knowledge of SQL or other data analysis tools. ## Additional Information * Location: São Paulo, Brazil (Hybrid) * Compensation: 8300 BRL gross per month * Language Requirement: Please submit your resume in English. Resumes in Portuguese will not be considered. * Work Eligibility: Candidates must already be authorized to work in Brazil. We are unable to provide visa sponsorship or relocation packages for this role. * Remote Status: This is a hybrid role requiring office presence; it is not a fully remote position. * Benefits:[ Click here to see the benefits we offer!](https://www.google.com/search?q=link) Hiring Process: * Application (Resume + Cover Letter) * Test Assignment * Recruiter Screening * Final Interview For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit [Wise.Jobs](https://www.wise.jobs/). Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).", "summaryDescription" : "FinCrime Investigator - AML Investigations at Wise. Skills: AML Investigations, Financial Crime. Conduct investigations of suspicious activity. Analyze financial transactions", "postedDate" : "2026-06-15T20:19:05.000", "createdAt" : "2026-06-16T01:42:41.189", "lastUpdated" : "2026-06-16T12:16:26.678", "ingestTimestamp" : "2026-06-16T01:42:41.189", "mongoId" : "6a30892ef292fd229c092f29", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Investigation techniques", "AML Investigations", "Financial Crime", "Risk appetite", "Financial crime", "AML/CTF regulations", "Transaction monitoring", "KYC information", "Money laundering", "Fraud", "CAMS", "CFCS", "ICA", "Transaction monitoring systems" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "_score" : 692.1576, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "69ec72e84c40e2acd1d0b66f", "title" : "Investigator", "company" : "Texas Workforce Commission", "industry" : "Government", "salary" : { "min" : 42000.0, "max" : 58000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Investigator in El Paso, Texas, adjusted for government industry and full-time employment." }, "location" : "826948", "locations" : [ "826948", "
El Paso:1359 Lomaland Dr (320-4061) (320TX-4061)
1359 Lomaland Dr
Ste 300
El Paso, 79935-5201

" ], "timestamp" : "2026-06-16T00:37:23.704", "fingerprint" : "2e7519991fc412b3a086adc59db60b73d34a073f63820e774de3f032e7a59b64", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=34735", "externalId" : "34735", "industryFunction" : { }, "structuredLocations" : [ { "city" : "El Paso", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "31.7601001,-106.4870476" } ], "locationText" : "El Paso, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "Customer service", "Problem solving" ], "hardSkillsList" : [ "Unemployment rules application", "Benefit eligibility determination" ], "hardSkills" : [ { "name" : "Unemployment rules application", "level" : "intermediate" }, { "name" : "Benefit eligibility determination", "level" : "intermediate" } ], "majorSkills" : "Investigative work, Unemployment claims", "majorSkillsList" : [ "Investigative work", "Unemployment claims" ], "coreResponsibilities" : "Conduct investigations, Review eligibility for unemployment benefits, Determine employer liability for reimbursement, Interview claimants and employers, Gather facts on claims, Enter fact finding statements, Review claimant requests for additional wages, Review claimant requests for wage deletions, Document determination rationale, Provide information on unemployment insurance claims, Provide information on claims processes, Provide information on claims requirements, Check wage data for unreported earnings, Investigate improper payments, Provide information on appeal process", "teamCollaboration" : "Supportive team", "domainKnowledge" : "Unemployment insurance", "domainList" : [ "unemployment-insurance" ], "domainSpecificKnowledge" : [ "Unemployment insurance" ], "communicationSkills" : "Professional communication", "documentationSkills" : "Documenting rationale", "continuousLearning" : "Training and development opportunities", "problemSolvingSkills" : "Problem-solving skills", "specialRequirements" : "Lift up to 15 pounds, 25% travel, Security sensitive position, Criminal background investigation", "qualificationsBasic" : "Six months experience performing auditing, Six months experience investigating, Six months experience as unemployment insurance claims examiner, Six months experience gathering information, Six months experience interviewing, Six months experience counseling, Six months experience instructing, Six months experience demonstrating, Six months experience interpreting policies", "qualificationsPreferred" : "Acceptance into TWC Internship, Acceptance into TWC Apprenticeship", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1359 Lomaland Dr, El Paso, Texas in the West Texas Tele-Center. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: An individual with professional communication skills, the ability to handle multiple priorities while meeting strict deadlines. An individual who can provide exemplary customer service while obtaining unemployment insurance benefit information, displays great problem-solving skills, can apply unemployment rules in issuing timely decisions with quality and is able to provide important unemployment program information to our customers so they understand their next steps. To be successful as an investigator, you will have a passion for serving people and be able to work both independently and collaboratively as a part of a supportive team. WHAT YOU WILL DO: The investigator I performs entry-level to routine (journey-level) investigative work. Work involves conducting investigations. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.   YOU WILL BE TRUSTED TO: -Review and determining eligibility for unemployment benefits including liability of employers for reimbursement -Interview claimants and employers to gather facts on claims being investigated and entering fact finding statements during this process -Review requests from claimants for additional wages and deletions of wages -Document reason for accepting one set of facts over another in the determination's rationale -Provide information on unemployment insurance claims provisions, processes, and requirements to claimants and employers -Check wage data for unreported earnings and investigating improper payments, when needed -Review requests from claimants for additional wages and deletions of wages -Provide information about the appeal process to claimants, as applicable -Perform other duties as assigned. YOU QUALIFY WITH: - Six months of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise. -Relevant academic credits may be applied toward experience qualifications for this position. -Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications. YOU ARE A GREAT FIT WITH: -Ability to lift and carry up to 15 pounds of job-related materials   YOU GAIN: - A Family Friendly Certified Workplace. - Competitive salary: $3,311.14/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. Position involves lifting and carrying up to 15 pounds of job-related materials. A skills test and/or written exercise will be required at the time of interview. This is a security sensitive position. A criminal background investigation will be conducted on the final candidates for the job. Incomplete applications may not be considered. TWC may use all available information, including past unemployment claims, to evaluate an applicant’s suitability for the position. Duty involves up to 25% travel within the state of Texas. This is a full-time position that will work 40 hours a week. Generally, the position will work from Monday through Friday from 8:00 AM – 5:00 PM local time. However, alternative hours may be available. You may be called upon to work outside of those hours, weekend, and holidays in the event of a disaster, unforeseen event, or special projects VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf. HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-El Paso", "summaryDescription" : "Investigator at Texas Workforce Commission. Skills: Investigative work, Unemployment claims. Conduct investigations. Review eligibility for unemployment benefits", "createdAt" : "2026-06-14T18:54:54.411", "lastUpdated" : "2026-06-16T00:37:23.704", "ingestTimestamp" : "2026-06-14T18:54:54.411", "mongoId" : "69ec72e84c40e2acd1d0b66f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Unemployment rules application", "Benefit eligibility determination", "Investigative work", "Unemployment claims", "Customer service", "Problem solving", "Unemployment insurance" ], "skillCount" : 7, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "_score" : 678.231, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2b975874d8ee00a0816df0", "title" : "Sr Quality Engineer (Complaint Investigation Engineer)", "company" : "Medtronic", "industry" : "Healthcare", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Quality Engineer in Ponce, Puerto Rico, adjusted for the healthcare industry and Medtronic's company size." }, "location" : "Ponce, Puerto Rico, United States of America", "locations" : [ "Ponce, Puerto Rico, United States of America" ], "timestamp" : "2026-06-15T00:06:32.647", "fingerprint" : "f59201ebac86d045513e5bcdd996a8472bc117957ce350b7d270ed081ca15651", "source" : "workday", "language" : "en", "applyUrl" : "https://medtronic.wd1.myworkdayjobs.com/RedeploymentMedtronicCareers/job/Ponce-Puerto-Rico-United-States-of-America/Sr-Quality-Engineer---Complaint-Investigation-Engineer-_R69393", "externalId" : "R69393", "industryFunction" : { }, "locationPoint" : "18.01031,-66.62398", "structuredLocations" : [ { "city" : "Ponce", "state" : "Puerto Rico", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "18.0668224,-66.6140412" } ], "locationText" : "Ponce, Puerto Rico, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Quality standards", "Quality assurance", "Statistical analysis" ], "hardSkillsList" : [ "Root Cause Analysis", "Complaint investigation", "Risk management", "CAPA development", "Data analysis", "Statistical analysis" ], "hardSkills" : [ { "name" : "Root Cause Analysis", "level" : "intermediate" }, { "name" : "Complaint investigation", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "CAPA development", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Statistical analysis", "level" : "intermediate" } ], "majorSkills" : "Complaint investigation, Root Cause Analysis, CAPA", "majorSkillsList" : [ "Complaint investigation", "Root Cause Analysis", "CAPA" ], "coreResponsibilities" : "Lead complaint investigations, Manage complaint investigations, Perform root cause analysis, Develop Corrective and Preventive Actions, Implement Corrective and Preventive Actions, Monitor Corrective and Preventive Actions, Analyze complaint data, Trend complaint data, Develop quality standards, Modify quality standards, Apply quality standards, Maintain quality standards, Collaborate with engineering, Collaborate with manufacturing, Devise inspection methods, Implement inspection methods, Devise testing methods, Implement testing methods, Conduct quality assurance, Perform statistical analysis, Ensure corrective measures meet reliability standards, Ensure documentation compliance", "teamCollaboration" : "Engineering functions; Manufacturing functions", "projectManagementSkills" : [ "Project Management" ], "domainKnowledge" : "Quality system regulations; Internal procedures; Product performance; Regulatory reporting; Quality system effectiveness; Internal Investigation Assessment", "domainList" : [ "quality-system-regulations", "internal-procedures", "product-performance", "regulatory-reporting", "quality-system-effectiveness", "internal-investigation-assessment" ], "domainSpecificKnowledge" : [ "Quality system regulations", "Internal procedures", "Product performance", "Regulatory reporting", "Quality system effectiveness", "Internal Investigation Assessment" ], "toolProficiency" : [ "Microsoft Project", "Minitab" ], "documentationSkills" : "Documentation compliance", "innovationCreativity" : "Innovation", "problemSolvingSkills" : "Root Cause Analysis; Problem Solving", "outcomesObjectives" : "Ensure timely resolution; Ensure thorough resolution; Identify systemic issues; Identify opportunities for improvement; Protect patients; Support business continuity; Promptly identify issues; Promptly investigate issues; Promptly resolve issues", "qualificationsBasic" : "Engineering bachelor’s degree, minimum of 4 years relevant experience, Master's degree with 2 years relevant experience, PhD with 0 years relevant experience, Root Cause Analysis, Investigation knowledge", "qualificationsPreferred" : "Validation IQ/MSA/OQ/PQ knowledge, Risk Management knowledge, Project Management knowledge, Microsoft Project, Minitab, Problem Solving, Pressure management, Teamwork, Time management, Attention to detail", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. # **A Day in the Life** The Complaint Investigation Engineer role is critical to ensuring product quality, patient safety, and regulatory compliance. This position is responsible for leading and managing complaint investigations, performing thorough root cause analysis, and driving effective Corrective and Preventive Actions (CAPAs). The role also oversees risk management activities through the Internal Investigation Assessment (IIA) process to ensure that potential risks are properly evaluated and mitigated. Additionally, this position is responsible for analyzing and trending complaint data to identify systemic issues and opportunities for continuous improvement. Effective management of complaint investigations and CAPA activities is essential to maintain compliance with quality system regulations and internal procedures. Given the direct impact that complaint investigations have on product performance, regulatory reporting, and overall quality system effectiveness, this role plays a vital part in protecting patients, supporting business continuity, and ensuring that issues are promptly identified, investigated, and resolved. Responsibilities may include the following and other duties may be assigned. * Lead and manage complaint investigations to ensure timely and thorough resolution. * Conduct risk management activities through the Internal Investigation Assessment (IIA) process. * Perform detailed root cause analysis to identify underlying issues. * Develop, implement, and monitor Corrective and Preventive Actions (CAPAs). * Analyze and trend complaint data to identify systemic issues and opportunities for improvement. * Ensure investigations, risk assessments, and CAPA activities are completed in compliance with applicable quality and regulatory requirements. * Develops, modifies, applies and maintains quality standards and protocol for processing materials into partially finished or finished materials product. * Collaborates with engineering and manufacturing functions to ensure quality standards are in place. * Devises and implements methods and procedures for inspecting, testing and evaluating the precision and accuracy of products and production equipment. * Designs or specifies inspection and testing mechanisms and equipment; conducts quality assurance tests; and performs statistical analysis to assess the cost of and determine the responsibility for products or materials that do not meet required standards and specifications. * Ensures that corrective measures meet acceptable reliability standards and that documentation is compliant with requirements. * May specialize in the areas of design, incoming material, production control, product evaluation and reliability, inventory control and/or research and development as they apply to product or process quality. **Must Have: Minimum Requirements-** * Engineering bachelor’s degree required * minimum of 4 years of relevant experience OR Master's degree with a minimum of 2 years relevant experience OR PhD with 0 years relevant experience. * Root Cause Analysis * Investigation knowledge (CAPA, complaint, nonconformance etc.) **Nice to Have** * · Validation IQ/MSA/OQ/PQ knowledge * · Risk Management knowledge * · Project Management knowledge * · Microsoft Project, Minitab * · Problem Solving * · Pressure management * · Teamwork * · Time management * · Attention to detail For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. **U.S. Work Authorization & Sponsorship ** At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. # **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). ## ## [Medtronic benefits and compensation plans](https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&co_num=30601&co_affid=medtronic) # **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity [here](http://www.medtronic.com) It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find [**here**](https://www.medtronic.com/content/dam/medtronic-wide/public/united-states/employee-support-services/careers/la-county-legal-notice.pdf) a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.", "summaryDescription" : "Sr Quality Engineer (Complaint Investigation Engineer) at Medtronic. Skills: Complaint investigation, Root Cause Analysis, CAPA. Lead complaint investigations. Manage complaint investigations", "postedDate" : "2026-06-10T08:11:38.698", "createdAt" : "2026-06-12T08:11:38.660", "lastUpdated" : "2026-06-15T00:06:32.647", "ingestTimestamp" : "2026-06-12T08:11:38.660", "mongoId" : "6a2b975874d8ee00a0816df0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://medtronic.wd1.myworkdayjobs.com/RedeploymentMedtronicCareers/job/Ponce-Puerto-Rico-United-States-of-America/Sr-Quality-Engineer---Complaint-Investigation-Engineer-_R69393", "salaryAnnualMin" : 115000, "salaryAnnualMax" : 155000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Root Cause Analysis", "Complaint investigation", "Risk management", "CAPA development", "Data analysis", "Statistical analysis", "CAPA", "Quality standards", "Quality assurance", "Project Management", "Quality system regulations", "Internal procedures", "Product performance", "Regulatory reporting", "Quality system effectiveness", "Internal Investigation Assessment", "Microsoft Project", "Minitab" ], "skillCount" : 18, "jobCategory" : "engineering", "seniorityLevel" : "senior", "dataQualityScore" : 1.0, "_score" : 638.0908, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare" }, { "id" : "68c2e426f8b1b0376634c669", "title" : "Investigations Manager I, Investigations", "company" : "AOSP-V - M26", "industry" : "Investigation Loss Prevention, Investigation, selling partner services", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an E-Commerce Investigations Manager I in Metro Manila, Philippines, adjusted for manager seniority and full-time employment." }, "location" : "PHL", "locations" : [ "PHL" ], "timestamp" : "2026-06-15T03:43:46.454", "fingerprint" : "aa186b514d968f58d39e6feecd761dabb3ba650b8faad0fcf632864edec092c1", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3076887/apply", "externalId" : "9a6030a1-ee9a-4a0e-9be8-9d1679d304a7", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Metro Manila", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.5736108,121.0329706" }, { "city" : "Cavite", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.2554073,120.8671503" }, { "city" : "Bulacan", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "15.0000000,121.0833330" }, { "city" : "Laguna", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.1696476,121.3336526" }, { "city" : "Rizal", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.6500000,121.2500000" } ], "locationText" : "Metro Manila, Philippines; Cavite, Philippines; Bulacan, Philippines; Laguna, Philippines; Rizal, Philippines", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Excel, Data visualization, Process mapping", "professionalSkills" : [ "Performance management", "Process improvement", "Problem-solving", "Data analysis", "Decision making" ], "hardSkillsList" : [ "Root cause analysis", "Performance tracking", "Metrics-based decision making" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Performance tracking", "level" : "intermediate" }, { "name" : "Metrics-based decision making", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "People management, Business operations, Process improvement", "majorSkillsList" : [ "People management", "Business operations", "Process improvement" ], "coreResponsibilities" : "Lead investigations team, Develop team performance, Achieve performance goals, Implement training programs, Allocate work, Conduct performance reviews, Mentor new managers, Mentor high-potential employees, Lead site functional responsibilities, Implement digital solutions, Communicate policies and updates, Ensure compliance and consistency, Manage SLAs, Track real-time performance, Monitor quality and productivity, Use AI quality monitoring, Make data-driven decisions, Identify customer issues, Analyze customer feedback, Implement targeted solutions, Use AI for pattern recognition, Build process improvements, Drive process improvement culture, Implement lean methodologies, Automate processes, Optimize processes with data, Collaborate cross-functionally, Eliminate accuracy barriers, Eliminate productivity barriers, Eliminate quality barriers, Conduct process assessments, Implement automated solutions, Identify bottlenecks with analytics, Develop operating procedures", "teamCollaboration" : "Cross-functional collaboration", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Contact Center Operations", "domainList" : [ "contact-center-operations" ], "domainSpecificKnowledge" : [ "Contact Center Operations" ], "toolProficiency" : [ "Microsoft Office Suite", "Excel", "AI tools" ], "communicationSkills" : "Communicate complex problems; Present process improvements", "documentationSkills" : "Documentation processes", "problemSolvingSkills" : "Root cause analysis; Problem-solving methodologies; Data-driven decision making; Analytical skills", "specialRequirements" : "Physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal, Reliable ISP 200 MBPS, 100 GB data, Internet backup, Power backup, Private work area, Free of distractions", "outcomesObjectives" : "Achieve performance goals; Achieve network-wide vision", "qualificationsBasic" : "Bachelor's Degree, 2+ years people leadership, Contact Center Operations experience", "qualificationsPreferred" : "Advanced proficiency Microsoft Office, Excel for data analysis, Data visualization tools, Process mapping tools, Analytical tools for root cause analysis, Project management methodologies, Cross-functional process improvement projects", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "You must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal. Remote Work Requirement A reliable ISP (internet bandwidth of at least 200 MBPS speed or higher) connection, either through DSL, fiber or a cable modem, and should have at least 100 GB data from a reliable provider. Internet and power back up must be available in case of connectivity/power outages. Your work area should be a private space in which you are not overlooked or disturbed. Your work area must be free of distractions such as barking dogs, television noise, music, children, etc. You must be able to devote full attention to the Amazon customer. Key job responsibilities People Management: • Leading and developing a team of 18-21 investigations associates; responsible for the overall performance management, coordination, and evaluation of the team using both traditional and data-driven insights. • Develop and achieve performance goals and objectives aligned with network-wide vision, utilizing performance analytics tools to track progress. • Carrying out supervisory responsibilities in accordance with Amazon's policies and procedures; responsibilities include interviewing, implementing structured training programs, work allocation, and performance reviews supported by analytics tools. • Mentoring new managers and high-potential employees, including guidance on leveraging available technology and process improvement methodologies. • Leading Site Level initiatives; primary owner of functional responsibilities that impact overall site, with focus on implementing efficient digital solutions where applicable. • Communicating policies and updates to investigations associates through established channels and digital platforms. • Ensure compliance and consistency through systematic monitoring and documentation processes. Business/Operations Management: • Management of SLAs using real-time tracking systems and performance dashboards. • Responsible for quality and productivity of assigned team, leveraging both traditional metrics and AI-assisted quality monitoring tools. • Developing and achieving performance goals through data-driven decision making and operational excellence. • Identifying customer issues through: • Analysis of customer feedback and trends • Implementing targeted solutions • Using available AI tools for pattern recognition • Building process improvements based on findings • Drive process improvement and continuous improvement culture through: • Traditional 'kaizen' and lean methodologies • Strategic automation where applicable • Data-driven process optimization • Cross-functional collaboration • Identifying and eliminating barriers to accuracy, productivity, and quality by: • Conducting regular process assessments • Implementing automated solutions for routine tasks • Using analytics to identify bottlenecks • Developing standardized operating procedures • Leveraging appropriate technology solution Basic Qualifications: • Basic Qualifications: Education and Experience: • Bachelor's Degree from an accredited university • 2+ years people leadership experience managing teams of 10-25 direct reports • Contact Center Operations experience. Leadership and Change Management: • Demonstrated success in leading teams through process changes and improvements • Experience in developing and implementing standard operating procedures • Proven ability to coach teams on problem-solving methodologies. Communication: • English language fluency • Ability to effectively communicate complex problems and solutions to various stakeholders • Experience in documenting and presenting process improvement initiatives. Process Improvement Expertise: • Proven experience implementing process improvement methodologies • Knowledge of root cause analysis tools and techniques (5-Why, Fishbone diagrams, Pareto analysis) • Experience leading continuous improvement initiatives and measuring their impact. Analytical and Decision-Making: • Strong analytical skills with ability to identify trends and patterns in data • Experience in performance tracking and metrics-based decision making • Capability to translate data insights into actionable improvements. Preferred Qualifications: Technical Skills: • Advanced proficiency in Microsoft Office Suite, particularly Excel for data analysis, pivot tables, and reporting • Experience with data visualization and process mapping tools • Demonstrated ability to use analytical tools for root cause analysis and problem-solving. Project Management: • Understanding of project management methodologies and their practical application • Experience in leading cross-functional process improvement projects • Ability to manage multiple initiatives while maintaining operational excellence. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Investigations Manager I, Investigations at AOSP-V - M26. Skills: People management, Business operations, Process improvement. Lead investigations team. Develop team performance", "postedDate" : "2026-06-13T19:40:08.192", "createdAt" : "2026-06-13T19:40:08.192", "lastUpdated" : "2026-06-15T03:43:46.454", "ingestTimestamp" : "2026-06-13T19:40:08.192", "mongoId" : "68c2e426f8b1b0376634c669", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3076887/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Root cause analysis", "Performance tracking", "Metrics-based decision making", "Leadership", "Mentoring", "People management", "Business operations", "Process improvement", "Performance management", "Problem-solving", "Data analysis", "Decision making", "Project management", "Contact Center Operations", "Microsoft Office Suite", "Excel", "AI tools" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 622.62866, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a4cdd74d8ee00a05ec2e6", "title" : "Specialist, Complaints", "company" : "Standard Bank Group", "industry" : "Financial Services", "salary" : { "min" : 325000.0, "max" : 515000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Specialist, Complaints in the Banking industry in Roodepoort, South Africa, adjusted for company size and specific industry." }, "location" : "Roodepoort, GP, ZA", "locations" : [ "Roodepoort", "GP", "ZA" ], "timestamp" : "2026-06-15T00:44:17.789", "fingerprint" : "44686f81534d1a19db7a1ac52c218410346fe1f91bdc9f4567f887ba07365b0c", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/StandardBankGroup/744000131397499-specialist-complaints", "externalId" : "744000131397499", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Roodepoort", "state" : "Gauteng", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-26.1563889,27.8858333" } ], "locationText" : "Roodepoort, Gauteng, South Africa", "employmentType" : "FULL_TIME", "minimumEducation" : "First Degree", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Insurance knowledge", "Asset management" ], "hardSkillsList" : [ "Call Reporting", "Compliance", "Customer Reception", "Digital Analytics", "Product knowledge", "Risk management", "Governance" ], "softSkillsList" : [ "Showing Composure", "Taking Action", "Thinking Positively", "Upholding Standards" ], "hardSkills" : [ { "name" : "Call Reporting", "level" : "intermediate" }, { "name" : "Compliance", "level" : "intermediate" }, { "name" : "Customer Reception", "level" : "intermediate" }, { "name" : "Digital Analytics", "level" : "intermediate" }, { "name" : "Product knowledge", "level" : "intermediate" }, { "name" : "Risk management", "level" : "intermediate" }, { "name" : "Governance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Showing Composure" }, { "name" : "Taking Action" }, { "name" : "Thinking Positively" }, { "name" : "Upholding Standards" } ], "majorSkills" : "Customer complaints, Insurance, Customer service", "majorSkillsList" : [ "Customer complaints", "Insurance", "Customer service" ], "coreResponsibilities" : "Attend client complaints, Provide informed solutions, Facilitate educative solutions, Overturn service experience, Provide long term solutions, Act as custodians, Help client via platforms", "domainKnowledge" : "Short term insurance; Treating Customers Fairly", "domainList" : [ "short-term-insurance", "treating-customers-fairly" ], "domainSpecificKnowledge" : [ "Short term insurance", "Treating Customers Fairly" ], "communicationSkills" : "Articulating Information; Challenging Ideas; Providing Insights", "outcomesObjectives" : "Turn unsatisfactory to satisfactory service experience", "qualificationsBasic" : "3-4 years industry experience, Working experience in position, Broad personal lines insurance experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. To specifically attend to client’s complaints on behalf of the company for the short - term insurance. To provide and facilitate informed, helpful, educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long term solution to the business whilst acting as the custodians of Treating Customers Fairly (TCF). To help client via all platforms i.e., Call Centre, social media and other mandated platforms. ## Qualifications Type of Qualification: First Degree Field of Study: Insurance Related Qualification Experience Required Insurance & Asset Management 3-4 years industry related experience for both short term/long term. Working experience in the position. Broad personal lines insurance experience . ## Additional Information Behavioural Competencies: * Articulating Information * Challenging Ideas * Providing Insights * Showing Composure * Taking Action * Thinking Positively * Upholding Standards Technical Competencies: * Call Reporting * Compliance * Customer Reception and Channeling * Digital Analytics and Reporting * Product and Services Knowledge * Promote Good Governance, Risk & Control * Risk Awareness", "summaryDescription" : "Specialist, Complaints at Standard Bank Group. Skills: Customer complaints, Insurance, Customer service. Attend client complaints. Provide informed solutions", "postedDate" : "2026-06-10T08:32:47.000", "createdAt" : "2026-06-12T03:57:31.859", "lastUpdated" : "2026-06-15T00:44:17.789", "ingestTimestamp" : "2026-06-12T03:57:31.859", "mongoId" : "6a2a4cdd74d8ee00a05ec2e6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Call Reporting", "Compliance", "Customer Reception", "Digital Analytics", "Product knowledge", "Risk management", "Governance", "Showing Composure", "Taking Action", "Thinking Positively", "Upholding Standards", "Customer complaints", "Insurance", "Customer service", "Insurance knowledge", "Asset management", "Short term insurance", "Treating Customers Fairly" ], "skillCount" : 18, "jobCategory" : "other", "jobSubcategory" : "Standard job", "dataQualityScore" : 1.0, "_score" : 619.23395, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a305b66f292fd229cf5d46f", "title" : "Complaints Legal Analyst (Spanish Market) - Maternity Cover", "company" : "N26", "industry" : "Banking", "salary" : { "min" : 38000.0, "max" : 52000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Complaints Legal Analyst in Madrid, Spain, adjusted for the FinTech industry and a medium-sized company." }, "location" : "Madrid, Madrid, Spain", "locations" : [ "Madrid", "Madrid", "Spain" ], "timestamp" : "2026-06-16T08:16:13.251", "fingerprint" : "c2582531619dadf09541907624a40515a0eae0dc27633f9ca365b6a93c2aa331", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://n26.com/en-eu/careers/positions/8000161?gh_jid=8000161", "externalId" : "8000161", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Madrid", "state" : "Madrid", "country" : "Spain", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "40.4237276,-3.6899043" } ], "locationText" : "Madrid, Madrid, Spain", "minimumEducation" : "Bachelor's", "domainKnowledge" : "Regulatory requirements; Risk management; Legal analysis; Compliance oversight", "domainList" : [ "regulatory-requirements", "risk-management", "legal-analysis", "compliance-oversight" ], "domainSpecificKnowledge" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight" ], "remoteFriendly" : false, "rawDescription" : "About the opportunity We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. To role would be ideally based in Madrid. You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance. Please mind for this role native-level Spanish language skill is essential. In your next challenge, you will: Take care (record, process, respond) of formal complaints from lawyers, users, or via authority in Spanish Help to identify complaints root-causes and define possible solutions Assist and participate in mitigation projects to prevent further complaints Take over own initiatives to improve operational procedures with a focus on compliance Face a great variety of different topics and a not monotonous work Witness a very good team spirit and cooperation with various stakeholders of all departments Develop more bank-specific expertise esp. about compliance-related topics Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise Detect inefficiencies in the team’s workflows proactively and propose efficient solutions What you’ll need to be successful? You speak Spanish (native level), and fluent English, knowledge of German/Italian/French is a plus Relevant Bachelor’s degree (e. g. law studies) is desirable Relevant work experience in legal, compliance, banking sector and financial service industry Previous experience communicating with government regulators is a plus You are an analytical thinker with strong investigation skills, ideally combined with process optimisation expertise You are able to carry out accurate legal research independently Knowledge on how to use a CRM system (“Salesforce”) and experience with process management tools like “Jira” and “Confluence” is a plus You use your time effectively, can prioritise appropriately and are able to work under strict deadlines You are committed and eager to learn and want to drive the improvement and optimisation of our processes Continuously challenge the status quo Actively help yourself (and others) being successful You enjoy working in a very motivated team but also have a high degree of autonomy What’s in it for you? Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running \uD83D\uDE80 Personal development budget, discounted public transit pass (selected locations), German language classes, fitness memberships, childcare services (selected locations), N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop 26 vacation days per year, with an additional day for each year of service - up to 30 days A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies A relocation package with visa support for those who need it Who we are? N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has 7 million customers in 25 markets. Our talented team works across 8 global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna, New York and São Paulo. Sounds good? Apply now for this position. N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.", "summaryDescription" : "Complaints Legal Analyst (Spanish Market) - Maternity Cover at N26", "postedDate" : "2026-06-15T23:24:55.444", "createdAt" : "2026-06-15T23:24:55.444", "lastUpdated" : "2026-06-16T08:16:13.251", "ingestTimestamp" : "2026-06-15T23:24:55.444", "mongoId" : "6a305b66f292fd229cf5d46f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Regulatory requirements", "Risk management", "Legal analysis", "Compliance oversight" ], "skillCount" : 4, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 618.88544, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cffad74d8ee00a0ab7636", "title" : "Licensed Master Social Worker - Nursing Home Surveyor/Complaint Investigator", "company" : "Greenlife Healthcare Staffing", "industry" : "Hospital & Health Care", "salary" : { "min" : 39.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Syracuse, New York, United States", "locations" : [ "Syracuse, New York, United States" ], "certifications" : [ "Surveyor Minimum Qualifications Test (SMQT)" ], "timestamp" : "2026-06-16T06:16:33.229", "fingerprint" : "fddb5e82fb55a1aaffb54bb99acab1d9f69743b9ab736dacb8adb4e64f68a220", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/BBC0AEFF32/apply", "externalId" : "BBC0AEFF32", "industryFunction" : { }, "locationPoint" : "41.42783,-85.75249", "structuredLocations" : [ { "city" : "Syracuse", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.0481221,-76.1474244" } ], "locationText" : "Syracuse, New York, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "Computer skills", "professionalSkills" : [ "Investigative skills", "Analytical skills" ], "hardSkillsList" : [ "Conducting interviews" ], "softSkillsList" : [ "Interpersonal ability" ], "hardSkills" : [ { "name" : "Conducting interviews", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal ability" } ], "majorSkills" : "Complaint investigation, Nursing home surveillance, Regulatory compliance", "majorSkillsList" : [ "Complaint investigation", "Nursing home surveillance", "Regulatory compliance" ], "coreResponsibilities" : "Assist with surveillance and investigation activities, Review allegations of abuse and neglect, Perform surveillance activities at nursing homes, Determine compliance with requirements, Prepare written reports of findings, Prepare Statement of Deficiencies (SOD), Assess compliance with Plan of Correction, Complete data entry in reporting databases, Participate in state monitoring during immediate jeopardy, Attend meetings, Testify in administrative hearings, Adhere to DOH work schedules, Adhere to DOH and IPRO policies, Travel to onsite locations", "teamCollaboration" : "Interdisciplinary survey/investigation team", "domainKnowledge" : "Nursing home regulations; Long-term care; Skilled Nursing Facilities (SNF's); Transitional Care Units (TCUs)", "domainList" : [ "nursing-home-regulations", "long-term-care", "skilled-nursing-facilities-snf-s", "transitional-care-units-tcus" ], "domainSpecificKnowledge" : [ "Nursing home regulations", "Long-term care", "Skilled Nursing Facilities (SNF's)", "Transitional Care Units (TCUs)" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Statement of Deficiencies (SOD)", "problemSolvingSkills" : "Investigative; Analytical", "specialRequirements" : "On-site travel requirements, Ability to travel to an on-site location, Flexible with scheduling, Available to work weekends, Available to work holidays, Available to work evening shifts, Weekend, holiday, and evening shift schedules assigned rotating basis, Travel position", "outcomesObjectives" : "Improve quality of care in long-term care settings", "qualificationsBasic" : "Master's degree in Social Work, New York State Licensed Master Social Worker (LMSW), 2 years clinical experience in a medical facility, Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months", "qualificationsPreferred" : "2 years experience performing nursing home surveillance activities", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Licensed Master Social Worker - Nursing Home Surveyor/Complaint Investigator - Syracuse, NY (#25312A)** * _**Location: Syracuse, NY**_ * _**Employment Type: Full-time, Temp to Perm**_ * _**Hourly Rate: $39/hr**_ **About Greenlife Healthcare Staffing:** Greenlife Healthcare Staffing is a leading nationwide recruitment agency dedicated to connecting healthcare professionals with top-tier opportunities. We partner with hospitals, clinics, nursing homes, multi-specialty groups, and private practices to match talented individuals with roles that align with their skills and career goals. **Position Overview:** Based in Syracuse, NY, the **Nursing Home Surveyor/Complaint Investigator** will assist with the surveillance and investigation activities related to nursing homes (long-term care). These activities are mandated to evaluate facility performance and monitor the quality of care and services provided. In this role you will participate as a member of an interdisciplinary survey/investigation team to review allegations of abuse and neglect, perform surveillance activities/tasks at nursing homes (long term care)/Transitional Care Units (TCUs), and Adult Day Health Care Programs (ADHCP) to determine compliance with the requirements of participation; prepare written reports of investigative findings and prepare Statement of Deficiencies (SOD) within required time frame, using Principles of Documentation; participate in emergency surveys at Skilled Nursing Facilities (SNF's); participate in State monitoring during Immediate Jeopardy situations; as well as other duties. **Why Join Us?** * **Competitive Compensation:** Earn $39 per hour * **Comprehensive Benefits:** Temp to Perm eligibility. 5 sick days (40 hours), subject to the provisions of the NYS Paid Sick Leave Act, Health insurance, subject to plan eligibility requirements. * **Work Schedule:** Full-time position with on-site travel requirements * **Professional Growth:** Gain specialized, high-level experience in healthcare regulation, compliance, and investigation * **Impactful Work:** Directly contribute to protecting vulnerable residents and improving quality of care in long-term care settings **Key Responsibilities:** * Participate in surveys or complaint investigations, including allegations of abuse and neglect, and perform surveillance activities/tasks at nursing homes (long-term care) to determine compliance with federal and state regulations. * Produce written documentation and draft a Statement of Deficiencies (SOD) within the required time frame, using Principles of Documentation. * Assess compliance with the Plan of Correction within the required time frame. * Complete data entry in federal and state reporting databases as required. * Participate in state monitoring during immediate jeopardy situations. * Attend meetings as required. * Testify in administrative hearings as needed. * Adhere to DOH work schedules. * Adhere to DOH and IPRO policies and procedures. * Travel to onsite locations according to work schedule _**Greenlife Healthcare Staffing - Empowering Healthcare Professionals, Enriching Lives**_ **Requirements** **Qualifications:** * **Education:** Master's degree in Social Work (MSW) from an accredited program * **Licensure:** Current New York State Licensed Master Social Worker (LMSW) required * **Experience:** Minimum two (2) years of clinical experience in a medical facility, preferably a nursing home, required. Two (2) years of experience performing nursing home surveillance activities, preferred. * **Technical Skills:** * Strong interpersonal skills with the ability to facilitate positive customer satisfaction in situations that are adverse or in controversy. * Ability to successfully work independently with minimal supervision, as well as in a team environment. * Excellent communication (written and verbal) skills with the ability to relate effectively to providers, physicians, senior medical and administrative personnel, and residents/patients. * Superior investigative and analytical skills with a proficiency in conducting interviews with facility staff, residents, and families. * Strong computer skills with the ability to learn new programs. * Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required. * **Ability to travel to an on-site location.** * **Soft Skills:** Strong interpersonal skills; ability to facilitate positive outcomes in adverse situations; excellent written and verbal communication; superior investigative and analytical skills; ability to conduct interviews effectively; ability to work independently and collaboratively * **Other requirements:** * Candidates must be flexible with scheduling, as the state will determine the work schedule. * Employees must be available to work weekends, holidays, and evening shifts, as needed. * Weekend, holiday, and evening shift schedules will be assigned on a rotating basis. * This is a travel position. * Candidates will receive a premium pay rate for working on holidays and overtime.", "summaryDescription" : "Licensed Master Social Worker - Nursing Home Surveyor/Complaint Investigator at Greenlife Healthcare Staffing. Skills: Complaint investigation, Nursing home surveillance, Regulatory compliance. Assist with surveillance and investigation activities. Review allegations of abuse and neglect", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-14T18:54:39.816", "lastUpdated" : "2026-06-16T06:16:33.229", "ingestTimestamp" : "2026-06-14T18:54:39.816", "mongoId" : "6a2cffad74d8ee00a0ab7636", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/BBC0AEFF32", "salaryAnnualMin" : 81120, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Conducting interviews", "Interpersonal ability", "Complaint investigation", "Nursing home surveillance", "Regulatory compliance", "Investigative skills", "Analytical skills", "Nursing home regulations", "Long-term care", "Skilled Nursing Facilities (SNF's)", "Transitional Care Units (TCUs)", "Surveyor Minimum Qualifications Test (SMQT)" ], "skillCount" : 12, "jobCategory" : "healthcare", "jobSubcategory" : "support", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "_score" : 618.53174, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "68c2e426f8b1b0376634c660", "title" : "Investigations Manager I, Investigations", "company" : "AOSP-V - M26", "industry" : "Investigation Loss Prevention, Investigation, selling partner services", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an E-Commerce Investigations Manager I in Metro Manila, Philippines, adjusted for manager seniority and full-time employment." }, "location" : "PHL", "locations" : [ "PHL" ], "timestamp" : "2026-06-15T08:16:51.059", "fingerprint" : "3876706169b0ceb4f3cc9c27154815746a550def5ed7c46e6e75a397337993f1", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3071098/apply", "externalId" : "565753db-8927-468f-aeb7-05a498460d42", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Metro Manila", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.5736108,121.0329706" }, { "city" : "Cavite", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.2554073,120.8671503" }, { "city" : "Bulacan", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "15.0000000,121.0833330" }, { "city" : "Laguna", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.1696476,121.3336526" }, { "city" : "Rizal", "country" : "Philippines", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "14.6500000,121.2500000" } ], "locationText" : "Metro Manila, Philippines; Cavite, Philippines; Bulacan, Philippines; Laguna, Philippines; Rizal, Philippines", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "People management", "Performance management", "Business operations management", "Process improvement", "Continuous improvement", "Data-driven decision making", "Operational excellence", "Cross-functional collaboration", "Root cause analysis", "Lean methodologies", "Strategic automation", "Data-driven process optimization" ], "hardSkillsList" : [ "Performance analytics", "Quality monitoring", "Process assessment", "Data analysis", "Problem-solving methodologies", "Process improvement methodologies", "Metrics-based decision making" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Performance analytics", "level" : "intermediate" }, { "name" : "Quality monitoring", "level" : "intermediate" }, { "name" : "Process assessment", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Problem-solving methodologies", "level" : "intermediate" }, { "name" : "Process improvement methodologies", "level" : "intermediate" }, { "name" : "Metrics-based decision making", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "People leadership, Process improvement, Data analysis", "majorSkillsList" : [ "People leadership", "Process improvement", "Data analysis" ], "coreResponsibilities" : "Lead and develop investigations team, Manage team performance, Coordinate team performance, Evaluate team performance, Develop performance goals, Achieve performance goals, Track progress using analytics, Conduct interviews, Implement training programs, Allocate work, Conduct performance reviews, Mentor new managers, Mentor high-potential employees, Lead site level functional responsibilities, Implement digital solutions, Communicate policies and updates, Ensure compliance, Ensure consistency, Monitor processes, Document processes, Manage SLAs, Track SLAs in real-time, Monitor performance dashboards, Ensure quality of assigned team, Ensure productivity of assigned team, Identify customer issues, Analyze customer feedback, Analyze customer trends, Implement targeted solutions, Use AI tools for pattern recognition, Build process improvements, Drive process improvement culture, Drive continuous improvement culture, Apply kaizen methodologies, Apply lean methodologies, Apply strategic automation, Optimize processes using data, Collaborate cross-functionally, Identify barriers to accuracy, Identify barriers to productivity, Identify barriers to quality, Conduct process assessments, Implement automated solutions, Identify bottlenecks using analytics, Develop standardized operating procedures", "teamCollaboration" : "Cross-functional collaboration", "projectManagementSkills" : [ "Project management methodologies", "Cross-functional projects" ], "domainKnowledge" : "Contact Center Operations", "domainList" : [ "contact-center-operations" ], "domainSpecificKnowledge" : [ "Contact Center Operations" ], "toolProficiency" : [ "Microsoft Office Suite", "Excel", "Pivot tables", "Reporting tools", "Analytical tools" ], "communicationSkills" : "Communicate complex problems; Communicate solutions; Document processes; Present process improvement initiatives", "documentationSkills" : "Document processes; Document findings", "problemSolvingSkills" : "Problem-solving methodologies; Root cause analysis; Data-driven decision making; Analytical skills; Identify trends; Identify patterns", "specialRequirements" : "Physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal, Reliable ISP (200 MBPS+), Internet and power backup, Private work area, Free of distractions", "qualificationsBasic" : "Bachelor's Degree, 2+ years people leadership, Contact Center Operations experience, English language fluency, Ability to document and present process improvement initiatives, Proven experience implementing process improvement methodologies, Knowledge of root cause analysis tools, Experience leading continuous improvement initiatives, Analytical skills, Experience in performance tracking, Capability to translate data insights into actionable improvements", "qualificationsPreferred" : "Advanced proficiency in Microsoft Office Suite, Experience with data visualization tools, Experience with process mapping tools, Demonstrated ability to use analytical tools, Understanding of project management methodologies, Experience in leading cross-functional process improvement projects, Ability to manage multiple initiatives", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "You must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal. Remote Work Requirement A reliable ISP (internet bandwidth of at least 200 MBPS speed or higher) connection, either through DSL, fiber or a cable modem, and should have at least 100 GB data from a reliable provider. Internet and power back up must be available in case of connectivity/power outages. Your work area should be a private space in which you are not overlooked or disturbed. Your work area must be free of distractions such as barking dogs, television noise, music, children, etc. You must be able to devote full attention to the Amazon customer. Key job responsibilities People Management: • Leading and developing a team of 18-21 investigations associates; responsible for the overall performance management, coordination, and evaluation of the team using both traditional and data-driven insights. • Develop and achieve performance goals and objectives aligned with network-wide vision, utilizing performance analytics tools to track progress. • Carrying out supervisory responsibilities in accordance with Amazon's policies and procedures; responsibilities include interviewing, implementing structured training programs, work allocation, and performance reviews supported by analytics tools. • Mentoring new managers and high-potential employees, including guidance on leveraging available technology and process improvement methodologies. • Leading Site Level initiatives; primary owner of functional responsibilities that impact overall site, with focus on implementing efficient digital solutions where applicable. • Communicating policies and updates to investigations associates through established channels and digital platforms. • Ensure compliance and consistency through systematic monitoring and documentation processes. Business/Operations Management: • Management of SLAs using real-time tracking systems and performance dashboards. • Responsible for quality and productivity of assigned team, leveraging both traditional metrics and AI-assisted quality monitoring tools. • Developing and achieving performance goals through data-driven decision making and operational excellence. • Identifying customer issues through: • Analysis of customer feedback and trends • Implementing targeted solutions • Using available AI tools for pattern recognition • Building process improvements based on findings • Drive process improvement and continuous improvement culture through: • Traditional 'kaizen' and lean methodologies • Strategic automation where applicable • Data-driven process optimization • Cross-functional collaboration • Identifying and eliminating barriers to accuracy, productivity, and quality by: • Conducting regular process assessments • Implementing automated solutions for routine tasks • Using analytics to identify bottlenecks • Developing standardized operating procedures • Leveraging appropriate technology solution Basic Qualifications: • Basic Qualifications: Education and Experience: • Bachelor's Degree from an accredited university • 2+ years people leadership experience managing teams of 10-25 direct reports • Contact Center Operations experience. Leadership and Change Management: • Demonstrated success in leading teams through process changes and improvements • Experience in developing and implementing standard operating procedures • Proven ability to coach teams on problem-solving methodologies. Communication: • English language fluency • Ability to effectively communicate complex problems and solutions to various stakeholders • Experience in documenting and presenting process improvement initiatives. Process Improvement Expertise: • Proven experience implementing process improvement methodologies • Knowledge of root cause analysis tools and techniques (5-Why, Fishbone diagrams, Pareto analysis) • Experience leading continuous improvement initiatives and measuring their impact. Analytical and Decision-Making: • Strong analytical skills with ability to identify trends and patterns in data • Experience in performance tracking and metrics-based decision making • Capability to translate data insights into actionable improvements. Preferred Qualifications: Technical Skills: • Advanced proficiency in Microsoft Office Suite, particularly Excel for data analysis, pivot tables, and reporting • Experience with data visualization and process mapping tools • Demonstrated ability to use analytical tools for root cause analysis and problem-solving. Project Management: • Understanding of project management methodologies and their practical application • Experience in leading cross-functional process improvement projects • Ability to manage multiple initiatives while maintaining operational excellence. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Investigations Manager I, Investigations at AOSP-V - M26. Skills: People leadership, Process improvement, Data analysis. Lead and develop investigations team. Manage team performance", "postedDate" : "2026-06-13T16:04:15.639", "createdAt" : "2026-06-13T16:04:15.639", "lastUpdated" : "2026-06-15T08:16:51.059", "ingestTimestamp" : "2026-06-13T16:04:15.639", "mongoId" : "68c2e426f8b1b0376634c660", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3071098/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Performance analytics", "Quality monitoring", "Process assessment", "Data analysis", "Problem-solving methodologies", "Process improvement methodologies", "Metrics-based decision making", "Leadership", "Mentoring", "People leadership", "Process improvement", "People management", "Performance management", "Business operations management", "Continuous improvement", "Data-driven decision making", "Operational excellence", "Cross-functional collaboration", "Root cause analysis", "Lean methodologies", "Strategic automation", "Data-driven process optimization", "Project management methodologies", "Cross-functional projects", "Contact Center Operations", "Microsoft Office Suite", "Excel", "Pivot tables", "Reporting tools", "Analytical tools" ], "skillCount" : 30, "jobCategory" : "marketing", "dataQualityScore" : 1.0, "_score" : 615.4309, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2c799174d8ee00a0941e84", "title" : "SOC Investigator, Security & Loss Prevention", "company" : "Fanatics Collectibles", "industry" : "Retail", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for SOC Investigator in Sunnyvale, CA, adjusted for mid-seniority in the retail industry." }, "location" : "Sunnyvale, Texas, United States", "locations" : [ "Sunnyvale", "Texas", "United States" ], "certifications" : [ "Loss Prevention Foundation certifications (LPQ, LPC)", "Wicklander-Zulawski interview courses", "Reid interview courses", "American Society for Industrial Security certifications (APP, PSP, PCI, CPP)" ], "timestamp" : "2026-06-16T02:30:09.249", "fingerprint" : "7d4f6bb07375ec1d75116eded6ff4b0636120441652525e1c8e82c032973a4e8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/fanaticscollectibles/jobs/4209021009", "externalId" : "4209021009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Sunnyvale", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7965165,-96.5608242" } ], "locationText" : "Sunnyvale, Texas, United States", "technicalSkills" : "CCTV, Access control systems, Intrusion detection systems, Incident management systems", "professionalSkills" : [ "Loss prevention", "Auditing", "Security", "Law enforcement", "Military", "Brand protection", "Workplace violence investigation", "Inventory control", "Physical security", "Safety", "Operational SOPs" ], "hardSkillsList" : [ "Situational awareness", "Observational ability", "Written communication" ], "softSkillsList" : [ "Conflict resolution", "De-escalation" ], "hardSkills" : [ { "name" : "Situational awareness", "level" : "intermediate" }, { "name" : "Observational ability", "level" : "intermediate" }, { "name" : "Written communication", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Conflict resolution" }, { "name" : "De-escalation" } ], "majorSkills" : "Security investigations, Loss prevention, Physical security oversight", "majorSkillsList" : [ "Security investigations", "Loss prevention", "Physical security oversight" ], "coreResponsibilities" : "Respond to emergency situations, Identify authorized personnel, Issue visitor passes, Maintain sign-in logs, Perform facility inspections, Ensure adherence to security standards, Detect vulnerabilities, Detect security breaches, Provide oversight for entry/exit protocols, Provide support for security screening, Provide support for bag checks, Provide support for restricted area access, Monitor video surveillance, Monitor intrusion detection systems, Monitor electronic access control systems, Detect potential threats, Assess potential threats, Operate security technology, Troubleshoot security technology, Conduct investigations related to inventory loss, Conduct investigations related to employee dishonesty, Conduct investigations related to unethical activity, Conduct investigations related to brand protection, Conduct investigations related to workplace violence, Conduct investigations related to company standards of conduct, Ensure investigations align with legal standards, Ensure investigations align with ethical standards, Ensure investigations align with industry best practices, Ensure investigations align with company policies, Develop detailed reports for investigations, Maintain detailed reports for investigations, Develop documentation for investigations, Maintain documentation for investigations, Develop reports for incidents, Maintain reports for incidents, Develop documentation for incidents, Maintain documentation for incidents, Audit inventory control processes, Audit physical security requirements, Audit safety processes, Audit operational SOPs, Analyze data to identify patterns, Analyze data to identify emerging risks, Analyze data to identify loss prevention opportunities, Proactively address issues, Support culture of continuous improvement, Prepare training presentations, Deliver training presentations, Prepare awareness presentations, Deliver awareness presentations", "teamCollaboration" : "Cross-functional position", "domainKnowledge" : "Loss prevention; Security systems; Facility monitoring; Emergency response; Inventory control; Company policies; Legal standards; Ethical standards", "domainList" : [ "loss-prevention", "security-systems", "facility-monitoring", "emergency-response", "inventory-control", "company-policies", "legal-standards", "ethical-standards" ], "domainSpecificKnowledge" : [ "Loss prevention", "Security systems", "Facility monitoring", "Emergency response", "Inventory control", "Company policies", "Legal standards", "Ethical standards" ], "toolProficiency" : [ "Excel", "Word", "PowerPoint" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Detailed reports; Documentation", "problemSolvingSkills" : "Conflict resolution; De-escalation; Troubleshooting security technology", "specialRequirements" : "Flexible hours, Work outdoors, Work during inclement weather, Work during hours of darkness/low light, Lift up to 40 pounds, Stoop, bend, or kneel", "outcomesObjectives" : "Minimize loss; Ensure safety and security of personnel; Ensure safety and security of assets; Ensure safety and security of infrastructure", "qualificationsBasic" : "High School Diploma or GED required, 2+ years of experience in loss prevention, auditing, security, law enforcement, military, or related field", "qualificationsPreferred" : "Associate degree or higher in Criminal Justice or related field preferred, Experience working in warehouse, supply chain, distribution, or production environments is a plus, Recognized industry training or certifications are a plus, Bilingual (English/Spanish) is a plus", "workSiteFlexibility" : "Onsite", "rawDescription" : "About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators. Role Summary The SOC Investigator, Security & Loss Prevention plays a critical role in minimizing loss and ensuring the safety and security of personnel, assets, and infrastructure. This is a cross-functional position that is responsible for monitoring, analyzing, and responding to security incidents, conducting investigations, and compliance auditing. In addition, the Loss Prevention Investigator will oversee elements of physical security, including security systems & technology, facility monitoring, and emergency response. This role requires excellent situational awareness, attention to detail, self-initiative, and strong conflict resolution & de-escalation skills, with the ability to perform well under pressure. Key Responsibilities Physical Security Respond to emergency situations such as medical, fire, weather, and security related incidents. Identify employees and other authorized personnel entering the facility using access control system, issue visitor passes, and maintain sign-in logs. Perform regular inspections of facilities to ensure adherence to security standards and detect vulnerabilities, security breaches, and other hazards. Provide oversight & support for entry/exit protocols such as security & weapons screening, bag checks, and restricted area access. Security Systems & Technology Monitor video surveillance (CCTV), intrusion detection, and electronic access control systems to detect and assess potential threats. Operate and troubleshoot security technology, including video surveillance (CCTV), electronic access control, intrusion detection, and emergency communication systems. Investigations Conduct investigations related to inventory loss, employee dishonesty & unethical activity, brand protection, workplace violence, company standards of conduct, and other incidents. Ensure investigations are aligned with applicable legal & ethical standards, industry best practices, and in accordance with company policies and procedures. Develop and maintain detailed reports and documentation for investigations and incidents. Loss Prevention Compliance & Auditing Audit processes & standards involving inventory control, physical security requirements, safety, and operational SOPs. Analyze data to identify patterns, emerging risks, and opportunities for loss prevention improvements. Proactively address issues and support culture of continuous improvement. Prepare & deliver training and awareness presentations for employees. Qualifications Education and Experience High School Diploma or GED required. Associate degree or higher in Criminal Justice or related field preferred. 2+ years of experience in loss prevention, auditing, security, law enforcement, military, or related field. Experience working in warehouse, supply chain, distribution, or production environments is a plus. Recognized industry training or certifications are a plus. Loss Prevention Foundation certifications (LPQ, LPC), Wicklander-Zulawski or Reid interview courses, American Society for Industrial Security certifications (APP, PSP, PCI, CPP). Knowledge/Skills/Abilities Observational ability, attention to detail, and situational awareness. Conflict resolution & de-escalation skills, with the ability to perform well under pressure. Strong interpersonal and verbal communication skills with employees, visitors, vendors, and the public. Ability to interact and communicate professionally with law enforcement agencies and emergency services personnel. Excellent written communication ability and proficiency with standard office applications such as Excel, Word, PowerPoint. Experience with security technologies such as CCTV, access control systems, intrusion detection, and incident management systems. Bilingual (English/Spanish) is a plus. Working Conditions and Physical Requirements Must be available to work flexible hours including days, overnights, weekends, and holidays. Ability to operate safety & security equipment including, but not limited to, handheld radios, fire extinguishers, fire protection systems, video surveillance systems, burglar alarm systems, electronic access control systems, flashlights, and physical restraint devices. Capability to respond to physical security incidents, including potential physical interventions when necessary. While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands to handle or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Duties may require the employee to work outdoors, during inclement weather, and during hours of darkness/low light. The employee may be required to occasionally stoop, bend, or kneel. Upon request, reasonable accommodation may be provided to enable individuals with qualified disabilities to perform the essential functions. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.", "summaryDescription" : "SOC Investigator, Security & Loss Prevention at Fanatics Collectibles. Skills: Security investigations, Loss prevention, Physical security oversight. Respond to emergency situations. Identify authorized personnel", "postedDate" : "2026-06-14T19:09:29.033", "createdAt" : "2026-06-14T19:09:29.033", "lastUpdated" : "2026-06-16T02:30:09.249", "ingestTimestamp" : "2026-06-14T19:09:29.033", "mongoId" : "6a2c799174d8ee00a0941e84", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Situational awareness", "Observational ability", "Written communication", "Conflict resolution", "De-escalation", "Security investigations", "Loss prevention", "Physical security oversight", "Auditing", "Security", "Law enforcement", "Military", "Brand protection", "Workplace violence investigation", "Inventory control", "Physical security", "Safety", "Operational SOPs", "Security systems", "Facility monitoring", "Emergency response", "Company policies", "Legal standards", "Ethical standards", "Loss Prevention Foundation certifications (LPQ, LPC)", "Wicklander-Zulawski interview courses", "Reid interview courses", "American Society for Industrial Security certifications (APP, PSP, PCI, CPP)", "Excel", "Word", "PowerPoint" ], "skillCount" : 31, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 602.6193, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a26763574d8ee00a022df43", "title" : "Manufacturing and Services Senior Specialist Quality Services Product Complaints KL Hub", "company" : "Sanofi", "salary" : { "min" : 95000.0, "max" : 145000.0, "currency" : "MYM", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Specialist in Quality Services Product Complaints in Petaling Jaya, Malaysia, adjusted for the biotech industry and full-time employment." }, "location" : "Malaysia", "locations" : [ "Malaysia" ], "timestamp" : "2026-06-12T14:26:53.244", "fingerprint" : "9a1ad917047f659a2ff505fa27160c723633673e5b5e90127694e690e2b48bb0", "source" : "workday", "language" : "en", "applyUrl" : "https://sanofi.wd3.myworkdayjobs.com/SanofiCareers/job/Petaling-Jaya/Manufacturing-and-Services-Senior-Specialist-Quality-Services-Product-Complaints-KL-Hub_R2855749", "externalId" : "R2855749", "locationPoint" : "4.2105,101.9758", "structuredLocations" : [ { "city" : "Petaling Jaya", "country" : "Malaysia", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "3.0988792,101.6454202" } ], "locationText" : "Petaling Jaya, Malaysia", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Product technical complaints", "Complaint management", "Regulatory standards", "QMS records", "Data privacy regulations", "GxP activities" ], "hardSkillsList" : [ "Translation", "Interpretation" ], "hardSkills" : [ { "name" : "Translation", "level" : "intermediate" }, { "name" : "Interpretation", "level" : "intermediate" } ], "majorSkills" : "Product Complaints, Quality Services, Korean Language", "majorSkillsList" : [ "Product Complaints", "Quality Services", "Korean Language" ], "coreResponsibilities" : "Handle product technical complaints, Process product technical complaints, Ensure accurate documentation, Complete training timely, Translate complaints, Assess complaints, Coordinate with stakeholders, Investigate complaints, Resolve complaints, Triage complaints, Manage urgent regulatory cases, Engage complainants, Ensure compliant closure, Escalate complaints, Conduct management of complaints, Perform assessment, Ensure timely processing, Participate in ad-hoc meetings, Provide timely feedback, Ensure documentation compliance, Manage QMS records, Manage discrepancies, Ensure completion within timelines, Document Hub-related GxP activities, Identify areas for improvement, Support implementation of improvements, Act as Regional hub, Follow up with complainant, Manage complaint sample, Determine inquiry type, Communicate with respective teams, Handle Non-PTC information, Close Non-PTC information, Capture sample information, Document sample information, Complete required information, Forward complaint to Global Hub, Handle health authority complaints, Handle prioritized complaints, Handle suspected counterfeit complaints, Ensure acknowledgement of Complaint, Communicate with complainant for requests, Communicate for additional information, Maintain compliance with regulatory requirements, Manage complaint reporting", "teamCollaboration" : "Cross functional teams; Regional stakeholders; Global stakeholders; Manufacturing sites; Customer Service; Medical Information; Pharmacovigilance; Regulatory departments; Legal departments; Field Alert Reporting; Risk management departments", "domainKnowledge" : "Medical devices; Pharmaceutical products; Combination products; GxP; Quality Management System; Adverse Event; Pharmacovigilance; Field Alert Reporting; Regulatory requirements", "domainList" : [ "medical-devices", "pharmaceutical-products", "combination-products", "gxp", "quality-management-system", "adverse-event", "pharmacovigilance", "field-alert-reporting", "regulatory-requirements" ], "domainSpecificKnowledge" : [ "Medical devices", "Pharmaceutical products", "Combination products", "GxP", "Quality Management System", "Adverse Event", "Pharmacovigilance", "Field Alert Reporting", "Regulatory requirements" ], "documentationSkills" : "Accurate documentation; Documentation compliance", "continuousLearning" : "Continuous improvement of knowledge; Annual training plan", "innovationCreativity" : "Continuous improvement", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "1-2 Years experience, Korean Speaker", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Job title** : _Manufacturing and Services Senior Specialist Quality Services Product Complaints KL Hub_ * _Location: Petaling Jaya, Malaysia_. * _Hiring Manager: M &S Services, Lead Quality Services - Product Complaints, KL Hub._ _About the job_ Handle and process product technical complaints in compliance with regulatory, QMS, and GxP requirements, ensuring accurate documentation and timely training completion. Use Korean language expertise to translate and assess complaints while coordinating with cross functional and regional/global stakeholders for investigation and resolution. Act as a regional hub by triaging complaints, managing urgent regulatory cases, engaging complainants, and ensuring compliant closure or escalation. **About Sanofi** We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. **Main responsibilities:** Core responsibilities: 1\\. Handle Product Technical Complaints (PTC) for medical devices, pharmaceutical products, biologics, and combination products, ensuring compliance with regulatory standards. 2\\. Proficient in Korean, facilitating the accurate interpretation and translation of Product Technical Complaints (PTCs) received from the respective countries. 3\\. Collaborate with internal/external stakeholders via Cross functional teams (Manufacturing sites, Customer Service, Medical Information, Pharmacovigilance, Regulatory, Legal, Field Alert Reporting, risk management departments, etc.) (as applicable) for complaint management. 4\\. Conduct management of complaints into the proper database (as applicable) and perform assessment, ensuring timely processing as per defined scope. Focus on operational tasks within the complaint handling process. 5\\. Ensure to complete all training in a timely manner and guarantee continuous improvement of the knowledge according to the annual training plan. 6\\. Participate in ad-hoc meetings for product-specific complaint issues and provide timely feedback to ensure all the data necessary for complaint investigation process. 7\\. Ensure the compliance of documentation and all Quality processes according to applicable regulations/ Sanofi standards. Handle Quality Management system (QMS) records by applying data privacy regulations, manage any discrepancies, and ensure completion within defined timelines. 8\\. Ensure the documentation of Hub-related GxP activities. 9\\. Proactively identify areas for improvement and support on the implementation. 10\\. Abide any other responsibilities as assigned/aligned by manager. For MCCQ – Regional hubs 1\\. Act as a Regional hub for the assigned countries. Follow up with the complainant for additional information and complaint sample management (as applicable). 2\\. Determine if the inquiry is associated with an Adverse Event, Pharmacovigilance (PV) Special Situation, customer service or Field Alert Reporting-related information (as applicable). Ensure respective teams are communicated, if required. 3\\. Appropriate handling and closure (as applicable) of information considered as Non-PTC at Regional Level. 4\\. Capture and document sample information into the proper fields of the system (as applicable) 5\\. Ensure to complete all the required information and forward the complaint to Global Hub (including translation, if applicable). 6\\. Health authority called-in complaints, prioritized complaints, and suspected counterfeit complaints are handled with the utmost urgency and in strict compliance with both global and country-specific regulatory requirement. 7\\. Ensure acknowledgement of Complaint (as applicable). Communicate with the complainant for any other request/ additional information related to complaint, if required. 8\\. Maintain compliance with all relevant regulatory requirements for complaint management and reporting. _About you_ * **Experience** : _1-2 Years_ * **Soft and technical skills** : * **Education** : _Pharma_ * **Languages** : Korean Speaker _Why choose us?_ Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. * Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet. * Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably. * Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed. * Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions. * Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition. * Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next. **Pursue** _Progress_. **Discover** _Extraordinary_. Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue _Progress_ and Discover _Extraordinary_ – together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law. # Pursue _progress_ , discover _extraordinary_ Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our [ALL IN video](https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at [sanofi.com](https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness)!", "summaryDescription" : "Manufacturing and Services Senior Specialist Quality Services Product Complaints KL Hub at Sanofi. Skills: Product Complaints, Quality Services, Korean Language. Handle product technical complaints. Process product technical complaints", "postedDate" : "2026-06-11T14:19:53.262", "createdAt" : "2026-06-11T14:19:53.251", "lastUpdated" : "2026-06-12T14:26:53.244", "ingestTimestamp" : "2026-06-11T14:19:53.251", "mongoId" : "6a26763574d8ee00a022df43", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://sanofi.wd3.myworkdayjobs.com/SanofiCareers/job/Petaling-Jaya/Manufacturing-and-Services-Senior-Specialist-Quality-Services-Product-Complaints-KL-Hub_R2855749", "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Translation", "Interpretation", "Product Complaints", "Quality Services", "Korean Language", "Product technical complaints", "Complaint management", "Regulatory standards", "QMS records", "Data privacy regulations", "GxP activities", "Medical devices", "Pharmaceutical products", "Combination products", "GxP", "Quality Management System", "Adverse Event", "Pharmacovigilance", "Field Alert Reporting", "Regulatory requirements" ], "skillCount" : 20, "jobCategory" : "engineering", "seniorityLevel" : "senior", "dataQualityScore" : 1.0, "_score" : 601.55286, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a25242a74d8ee00a00e11fe", "title" : "Problem Solver", "company" : "Rwazi", "industry" : "Executive", "location" : "Global (Remote)", "locations" : [ "Global (Remote)" ], "timestamp" : "2026-06-13T08:41:08.840", "fingerprint" : "3cb000134ebb8630890eed53958a925acfe2a06a80e1984b229acbd1cd0d75ac", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/rwazi/91503ec1-49df-488a-bb69-dc7a7ee3facc/application", "externalId" : "91503ec1-49df-488a-bb69-dc7a7ee3facc", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States; Canada", "employmentType" : "FULL_TIME", "professionalSkills" : [ "System building", "Problem solving" ], "hardSkillsList" : [ "System building" ], "hardSkills" : [ { "name" : "System building", "level" : "intermediate" } ], "majorSkills" : "Problem solving, System building", "majorSkillsList" : [ "Problem solving", "System building" ], "coreResponsibilities" : "Solve problems that have never been solved, Build systems that make solutions run, Move to the next problem", "domainKnowledge" : "Decision AI; AI datasets", "domainList" : [ "decision-ai", "ai-datasets" ], "domainSpecificKnowledge" : [ "Decision AI", "AI datasets" ], "innovationCreativity" : "Create new categories; Build systems", "problemSolvingSkills" : "Solve problems; Generate options; Find a way forward", "outcomesObjectives" : "Solve problems nobody else could; Build systems that run without you; Change how business is done", "qualificationsBasic" : "Take full ownership of outcomes, Generate options when doors close, Resourceful to the point of art, Deliver more with less, Find a way forward anyway", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Before you read any further, this is probably not for you. Most people are looking for a role. We are looking for a type of person. That person is wired differently. When everyone else is heading for the exit, they are walking back in. When there is no playbook, they write one overnight. When they hear \"it can't be done,\" they hear a deadline. They do not wait for permission, budget, or instructions. They find a way, and when there is no way, they make one. They are rare. Most companies mistake them for rebels, misfits, or troublemakers right up until they solve a problem nobody else could. We built Rwazi around them. This page exists to find more. WHAT RWAZI IS Rwazi is a Decision AI company. Fortune 500 enterprises run their biggest decisions through us, and the world's most advanced AI companies come to us when they need the most complex AI datasets on earth. We are creating a category that did not exist, and the pace of that creation shapes everything about how we operate. That speed is the point. It is also why we hire the way we do. THE ROLE There is no title. There is no department. There is no job description in the normal sense, because the job is the part of Rwazi that is hardest right now. You will be handed problems that have never been solved, by us or by anyone. No precedent, no expert to call, no process to follow. Your job is to solve them anyway, and then build the system that makes your solution run without you, so you can move to the next one. Solving is the entry fee. Systematizing is the job. The scope has no edges. What you work on this quarter may not exist as a concept today. HOW WE WILL KNOW YOU Nothing on your résumé will save you here. The MBA will not save you. The certifications will not save you. The decade spent doing something that looks similar will not save you, because nothing here looks like anything for long. The difference between people who thrive here and people who do not was never on paper. So we will not ask where you worked or what you studied. What does predict success is a pattern. We have seen it often enough that we can recognize it almost immediately. You take full ownership of outcomes. When something breaks, your first move is toward it, never away, and never toward an explanation of whose fault it was. You generate options relentlessly; when ten doors close, you have already found the eleventh. You are resourceful to the point of art, delivering more with less and never confusing motion with results. You are unreasonably resourceful. When resources are scarce, timelines are absurd, information is incomplete, and everyone else is explaining why something cannot be done, you have a habit of finding a way forward anyway. If you read that and felt recognized, keep going. If you read it and felt tired, stop here. Both reactions are correct. For the right person, this environment feels less like a job and more like being dropped into the middle of an expedition. Every day presents a new challenge. Every solved problem reveals a larger one behind it. Every breakthrough expands what becomes possible. Some people find that exhausting. Others spend their entire careers searching for it. THE HONEST PART This will be the most demanding thing you have ever done. The pace does not slow down; it compounds. The problems do not get easier; they get bigger, because every one you solve raises the ceiling. Most excellent people, people who have succeeded everywhere else, would not last here, and we say that with genuine respect for them. We are not selling comfort. We are offering the arena: the hardest problems, total ownership, zero bureaucracy between you and the outcome, and a seat on the small team changing how business is done in the 21st century. For a specific kind of person, that trade is the best one available anywhere. You know if you are that person. WHAT YOU GET The mission. You are not joining a category. You are building one. The arena. Unsolved problems, real authority, and results that are visibly, undeniably yours. The opportunity. Most companies hire specialists to operate inside systems that already exist. We are offering the opportunity to become one of the people who creates the systems everyone else will eventually operate inside. The growth. Not the kind measured in training programs, promotions, and corporate ladders. The kind that comes from repeatedly facing problems that appear impossible and discovering that they are not. The upside. Compensation is solid, and it grows with what you unlock: when the problems you solve open new ground for Rwazi, they open new ground for you. But if that is the sentence you read twice, this is not your page. The rarest thing we offer is the work itself. Problems this hard, with this much ownership, exist almost nowhere, and the person we want already knows that is the real prize. The structure simply makes sure that when you deliver, you benefit. HOW TO APPLY No cover letter. No keyword résumé. No application form in the normal sense. The application is the Gauntlet. Most people will not finish it. That is the point. Enter the Gauntlet → https://extendedforms.io/s/Vmqy9 If we see what we are looking for, your first conversation with us will be a live problem, not an interview. Rwazi is an equal opportunity employer. We evaluate on one axis: can you solve the problem. Visit the Gauntlet here:", "summaryDescription" : "Problem Solver at Rwazi. Skills: Problem solving, System building. Solve problems that have never been solved. Build systems that make solutions run", "postedDate" : "2026-06-11T17:08:34.966", "createdAt" : "2026-06-11T17:08:34.966", "lastUpdated" : "2026-06-13T08:41:08.840", "ingestTimestamp" : "2026-06-11T17:08:34.966", "mongoId" : "6a25242a74d8ee00a00e11fe", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "System building", "Problem solving", "Decision AI", "AI datasets" ], "skillCount" : 4, "jobCategory" : "other", "jobSubcategory" : "executive", "dataQualityScore" : 0.7777778, "_score" : 596.0272, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Decision AI" }, { "id" : "6a194d6558b93c861e46dd62", "title" : "Investigator II - Office of Professional Standards - Stiles Unit", "industry" : "Government", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Investigator II in Beaumont, United States, adjusted for government industry and onsite work mode." }, "location" : "United States-Texas-BEAUMONT", "locations" : [ "United States-Texas-BEAUMONT" ], "timestamp" : "2026-06-16T04:19:26.092", "fingerprint" : "c3fe21773cc7e13eae1dfd5d40036c2c8a662e1f5efccacbea87e7e2f76d1236", "source" : "taleo", "language" : "en", "applyUrl" : "https://fa007.taleo.net/careersection/ex/jobdetail.ftl?job=21386", "externalId" : "21386", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Beaumont", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.0829344,-94.0984277" } ], "locationText" : "Beaumont, Texas, United States", "coreResponsibilities" : "Investigate complaints, Gather evidence, Interview witnesses, Prepare reports, Maintain records", "communicationSkills" : "Report writing", "problemSolvingSkills" : "Investigative analysis", "qualificationsBasic" : "5+ years experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "United States-Texas-BEAUMONT", "summaryDescription" : "Investigator II - Office of Professional Standards - Stiles Unit. Investigate complaints. Gather evidence", "createdAt" : "2026-06-14T19:04:37.324", "lastUpdated" : "2026-06-16T04:19:26.092", "ingestTimestamp" : "2026-06-14T19:04:37.324", "mongoId" : "6a194d6558b93c861e46dd62", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "_score" : 576.5806, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.7 }, { "id" : "6a307adef292fd229c04129a", "title" : "Supervisor, Fraud Investigations", "company" : "Airbnb", "industry" : "Hospitality", "salary" : { "min" : 1370000.0, "max" : 1790000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Gurugram, India", "locations" : [ "Gurugram", "India" ], "timestamp" : "2026-06-16T12:13:45.864", "fingerprint" : "51156ff8d06c56dbb7f783c95e7c2c8c204994eab1552d94eeadf8bb0cea8546", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.airbnb.com/positions/8007130?gh_jid=8007130", "externalId" : "8007130", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Gurugram", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "28.4646148,77.0299194" } ], "locationText" : "Gurugram, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Risk management", "Fraud investigations", "People management", "Performance management", "Coaching" ], "hardSkillsList" : [ "Fraud detection", "Fraud prevention", "Risk mitigation", "Claim assessment", "Data analytics" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Fraud detection", "level" : "intermediate" }, { "name" : "Fraud prevention", "level" : "intermediate" }, { "name" : "Risk mitigation", "level" : "intermediate" }, { "name" : "Claim assessment", "level" : "intermediate" }, { "name" : "Data analytics", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Fraud Investigations, Risk Management, Team Leadership", "majorSkillsList" : [ "Fraud Investigations", "Risk Management", "Team Leadership" ], "coreResponsibilities" : "Lead fraud investigations team, Identify fraudulent Aircover claims, Investigate fraudulent Aircover claims, Mitigate fraudulent Aircover claims, Oversee fraud investigation process, Search for syndicated bad actors, Mitigate risks from bad actors, Collaborate with internal stakeholders, Ensure accurate claim assessments, Prevent financial losses, Lead investigations of major incidents, Contain major incidents, Manage emerging risks, Manage emerging threats, Enable business growth, Identify intelligence gaps, Identify risk gaps, Work with risk management teams, Strengthen Airbnb platform, Adapt function to priorities, Own planning, Own strategy, Set targets for team, Present findings, Build team, Foster team, Support team, Hold team accountable, Manage team with care, Manage team with empathy, Challenge team members, Meet expectations, Exceed expectations, Take ownership for team quality, Take ownership for team accuracy, Take ownership for metrics performance, Hold team members accountable for performance, Hold team members accountable for quality, Monitor result trends, Set clear expectations, Follow-up individually, Coach regularly, Develop team skills, Improve team skills, Develop team behaviors, Improve team behaviors, Manage risks, Manage threats, Maintain good customer experience, Look for new capabilities, Collect risk intelligence, Analyze risk intelligence, Disseminate risk intelligence, Develop team knowledge, Develop team expertise, Oversee team performance, Communicate with internal partners, Provide guidance to team, Provide direction to team, Develop strategies to detect fraud, Develop strategies to prevent fraud, Share fraud-related insights, Improve fraud prevention measures, Enhance operational efficiency, Utilize data analytics techniques, Identify patterns indicative of fraud, Identify trends indicative of fraud, Identify anomalies indicative of fraud, Develop training programs, Deliver training programs, Enhance fraud awareness, Promote fraud prevention culture, Prepare comprehensive reports, Highlight key fraud metrics, Highlight key fraud trends, Provide recommendations for process improvements", "teamCollaboration" : "Cross-functional teams; Internal stakeholders; Risk management teams; Other Aircover Ops teams; Legal; Trust; CS Safety; Product Management; Global Crisis Management; Community Support; Policy; Privacy Legal teams", "domainKnowledge" : "Fraud investigations; Fraud prevention; Risk management; Aircover platform", "domainList" : [ "fraud-investigations", "fraud-prevention", "risk-management", "aircover-platform" ], "domainSpecificKnowledge" : [ "Fraud investigations", "Fraud prevention", "Risk management", "Aircover platform" ], "toolProficiency" : [ "Data analytics tools" ], "communicationSkills" : "Present findings", "problemSolvingSkills" : "Problem solving; Conflict resolution; Root cause analysis", "specialRequirements" : "24*7 rotational shifts, Weekend days, Company holidays", "outcomesObjectives" : "Mitigate fraudulent claims; Prevent financial losses; Strengthen Airbnb platform; Meet performance goals; Exceed performance goals; Improve fraud prevention measures; Enhance operational efficiency", "qualificationsBasic" : "5+ years experience in risk management, 2+ years experience in people management, Experience in fast-paced fraud investigations, Thorough knowledge of fraud investigations, Knowledge of intelligence tradecraft, Knowledge of fraud investigation systems, Knowledge of fraud investigation processes, Knowledge of governance metrics-based performance management, Knowledge of coaching skills, Ability to solve problems independently, Ability to solve problems collaboratively, Ability to resolve conflict independently, Ability to resolve conflict collaboratively, Ability to manage competing priorities, Ability to establish clear expectations, Ability to establish clarity among stakeholders, Ability to identify key stakeholders, Ability to cultivate relationships with stakeholders, Analytical skills to review customer feedback, Analytical skills to review data, Ability to identify trends, Ability to identify issues, Ability to identify opportunities, Ability to work independently, Ability to balance fraud prevention, Ability to balance positive customer experience, Ability to work in 24*7 rotational shifts, Ability to work in a global environment, Ability to work in a fluid environment, Ability to execute at high quality, Ability to execute to completion", "qualificationsPreferred" : "Experience in high tech organizations, Experience in matrixed global organizations, Experience in fintech space, Experience in insurance space, Understanding of Third Party Administrators concepts, Understanding of Third Party Adjusters concepts, Knowledge of fraud prevention techniques, Knowledge of investigative methodologies, Knowledge of legal aspects related to fraud investigations", "rawDescription" : "Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community. The Difference You Will Make: As the Lead of the Fraud Investigations Team, you will play a vital leadership role in safeguarding the integrity of our Aircover platform by effectively identifying, investigating, and mitigating instances of fraudulent Aircover claims. You will lead a team of talented fraud investigators, oversee the end-to-end fraud investigation process, search for fingerprints of syndicated bad actors, mitigate those risks, and collaborate closely with internal stakeholders to ensure accurate claim assessments and prevent financial losses. Your team will also lead investigations and containment of major incidents related to policies that Aircover Scaled Ops and Optimization team currently enforce. You will work closely with cross-functional teams to manage emerging risks / threats while enabling business growth in various markets. Philosophy will be to identify intelligence / risk gaps and work with other internal risk management teams (such as Trust team, and Safety team), third party adjusters, our partners, Product Management, Global Crisis Management, Community support, Policy, Privacy Legal teams to strengthen Airbnb’s platform. You will adapt your function to Aircover Scaled Operation and Optimization Priorities, in addition to owning planning and strategy while also helping to set targets for your team. You will present findings at Monthly, Quarterly and Annual Business Reviews. You will build, foster and support your team, while holding team members accountable to expectations and performance. A Typical Day: Manage a team of Fraud Investigators with care and empathy, challenging them to meet and exceed expectations in terms of service delivery Take ownership for the team’s quality, accuracy and metrics performance whilst holding team members accountable to their own individual performance & quality goals by closely monitoring result trends, setting clear expectations, following-up individually and coaching regularly to develop and improve their skills and behaviors in a tailored way. Work closely with cross-functional teams to manage emerging Aircover related risks / threats while enabling business growth and main good customer experience in various markets. Proactively look for new capabilities to help collect, analyze, and disseminate actionable risk intelligence Develop the knowledge and expertise of the Fraud Investigation team. Oversight of team performance and communication with internal partners. Guidance and direction for the team on specific complex fraud investigations. Develop and implement effective strategies to detect and prevent fraudulent Aircover claims. Collaborate with internal departments, such as other Aircover Ops teams, legal, Trust, CS safety to share fraud-related insights, improve fraud prevention measures, and enhance overall operational efficiency. Utilize data analytics tools and techniques to identify patterns, trends, and anomalies indicative of fraudulent activities. Work with internal stakeholders to develop and deliver training programs to enhance fraud awareness among staff members and promote a culture of fraud prevention throughout the organization. Prepare comprehensive reports and present findings to senior management, highlighting key fraud-related metrics, trends, and recommendations for process improvements. Your Expertise: 5+ years’ experience in risk management space, preferably in high tech and/or matrixed global organizations. 2+ years’ experience in a people manager role and strong track record of leading, recruiting, and coaching high performing teams. Demonstrated abilities and experience in fast paced fraud investigations space, preferably in the fintech / insurance space Thorough knowledge of fraud investigations, intelligence tradecraft, systems, processes and governance Strong metrics-based performance management & coaching skills. Ability to solve problems and resolve conflict independently, collaboratively, or through delegation including handling challenging customer conversations. Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, and making clear, concise recommendations on the course of action. Should have an excellent track record of leading with empathy and inspiring teams to achieve exceptional results in performance and quality Should have a deep understanding of the customer journey and what great looks like for the claims handling experience Should work independently to manage end-to-end people strategy and operations within the team, seeking additional guidance only in complex situations Can manage competing priorities whilst establishing clear expectations and clarity among key stakeholders Should be passionate about developing and mentoring your team to reach their full potential Proven ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels. Analytical skills to review customer feedback and data to identify trends, issues, and opportunities for challenging the status quo through process improvement. Use data to make informed decisions and work independently with rapidly changing priorities. Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive customer experience. A regular work schedule of 5 days per week (40 hours), mutually agreed with your Manager, which may include weekend days and company wide / public holidays, in 24*7 rotational shifts environment. Ability to work in a global, fluid environment while possessing an intense focus to execute at a high quality to completion Understanding of ‘Third Party Administrators/Adjusters’ concepts is a plus Strong knowledge of fraud prevention: Understand techniques, investigative methodologies, and legal aspects related to fraud investigations Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. India Annual Pay Range ₹1,370,000—₹1,790,000 INR", "summaryDescription" : "Supervisor, Fraud Investigations at Airbnb. Skills: Fraud Investigations, Risk Management, Team Leadership. Lead fraud investigations team. Identify fraudulent Aircover claims", "postedDate" : "2026-06-16T01:17:47.888", "createdAt" : "2026-06-16T01:17:47.888", "lastUpdated" : "2026-06-16T12:13:45.864", "ingestTimestamp" : "2026-06-16T01:17:47.888", "mongoId" : "6a307adef292fd229c04129a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Fraud detection", "Fraud prevention", "Risk mitigation", "Claim assessment", "Data analytics", "Leadership", "Mentoring", "Fraud Investigations", "Risk Management", "Team Leadership", "Risk management", "Fraud investigations", "People management", "Performance management", "Coaching", "Aircover platform", "Data analytics tools" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "_score" : 570.9482, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "69d059fd2beec4dd3dbf3732", "title" : "Investigator, ISAU", "company" : "Office of the Inspector General", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Investigator in the Government industry in Boston, USA, adjusted for seniority and industry." }, "location" : "Massachusetts-Boston", "locations" : [ "Massachusetts-Boston", "Unclassified", "Office of the Inspector General, Full-time, Full-time" ], "timestamp" : "2026-06-15T22:51:55.098", "fingerprint" : "4e381c7af517a83906dfdec2a18a39a285adb437260a839947e0d050ea7aa4a6", "source" : "taleo", "language" : "en", "applyUrl" : "https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=1080995", "externalId" : "1080995", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "remoteFriendly" : false, "rawDescription" : "About the Office of the Inspector General (OIG or Office)  The Massachusetts OIG is at the forefront of promoting effective government and the responsible use of public money and property. The OIG is an independent state agency charged with preventing and detecting fraud, waste, and abuse in the use of public funds and public property. The OIG has broad oversight of how state and local governments use federal, state and local funds and property. The Office is led by the Inspector General of the Commonwealth, who is appointed by the Governor, Attorney General and Auditor. M.G.L. c. 12A, § 2. The OIG is organized into three bureaus: Specialty & General Government, Legal & Compliance, and Operations, Training & Publications. The bureaus focus on specific agencies, issues, or functions. See Welcome to the Office of the Inspector General | Mass.gov for more information about the OIG. Further details may be found at Chapter 12A (malegislature.gov) . Specialty and General Government Bureau The Specialty & General Government Bureau is managed by the Deputy Inspector General. This bureau safeguards public assets through oversight of specific agencies (both statutory and OIG- created divisions), special government funding (like pandemic relief), and more broadly, procurement, state and local government. Internal Special Audit Unit The Internal Special Audit Unit (ISAU) monitors the quality, efficiency and integrity of the Massachusetts Department of Transportation's (MassDOT) and the Massachusetts Bay Transportation Authority (MBTA) operating and capital programs. The ISAU's oversight encompasses all MassDOT's divisions: the Highway Division, the Registry of Motor Vehicles, Rail and Transit, the Aeronautics Division, and the MBTA. By statute, the ISAU is mandated to examine and assess MassDOT’s and MBTA’s governance, risk-management practices and internal processes to ensure they are adequate and effective. As part of its mission, the ISAU conducts investigations and reviews to prevent and detect fraud, waste and abuse of transportation and transit dollars. To help protect transportation funds, the division collaborates with MassDOT and the MBTA to identify ways to lower costs, recover funds, and stop wasteful spending. The ISAU also works to prevent and detect fraud, waste and abuse in the expenditure of public funds on transportation related programs and projects by regional transit authorities and cities and towns. The ISAU operates two confidential hotlines - one for the public and one for MassDOT and MBTA employees to report suspected fraud, waste, or abuse in public transportation spending. Investigator, Internal Special Audit Unit: Position Overview The OIG is seeking candidates who are passionate about public service and who are dedicated to improving the way government delivers public services. The OIG is at the forefront of promoting effective government and responsible use of public money and property. The successful candidate will be an integral part of the collaborative ISAU team that identifies ways MassDOT, the MBTA, and regional and local government entities can operate effectively and prevent and detect fraud, waste, and abuse of transportation dollars. Investigators within the ISAU proactively develop plans to review and investigate transportation and transit operations and spending, as well as complaints received on the ISAU’s public-facing hotlines. The OIG expects that investigators perform reviews and investigations of transportation and transit operations and spending, carry out a range of review and investigative steps, including background research, evaluating hotline complaints, participating in interviews with external parties, documenting meetings, and performing analyses using various forms of evidence. Responsibilities include but are not limited to:    Develop plans to investigate fraud, waste and abuse in the expenditure of public funds or the use of public resources. Conduct prep work, plan for and attend meetings with MassDOT, MBTA, and other state employees related to transportation and transit topics and prepare detailed meeting summaries. Perform a range of investigative duties, such as background research, gathering and evaluating evidence, reviewing documents, and analyzing data and financial records. Document review and investigatory analyses and test work to provide a basis for findings, conclusions and recommendations.   Assist with research and response related to the unit’s public-facing hotline for residents and employees of the Commonwealth. Draft facts, memos, investigative letters and reports that detail findings and recommendations.   Work collaboratively with team of counsel and investigators, as well as other Office divisions, management and professional staff. Assist in review and investigative case planning. Create meeting agendas and questions for external meetings. Takes detailed meeting and interview notes, documents meeting summaries for supervisor review. Review and analyze data, documents and evidence from multiple sources, and develop conclusions. Draft administrative document requests and summonses. Draft sections of reports, letters and memorandums, and recommend corrective actions to improve MassDOT and MBTA processes and procedures. Support the day-to-day operations of ISAU's transportation fraud hotline by handling intake of complaints and referrals and communicating with the public. Provide administrative, grand jury and courtroom testimony when required. Perform additional duties as assigned. Key abilities, skills and experience:   Interest in government and public integrity. Ability to organize and work on multiple projects, both independently and collaboratively. Excellent research skills and attention to detail. Excellent verbal and written communication skills. Interpersonal skills and ability to interact effectively with a team with diverse expertise. Ability to remain flexible and show initiative when completing assignments. Preferred abilities, skills and experience include: Relevant prior experience or undergraduate coursework. Experience working on investigations. Knowledge of fraud schemes or methodologies. Knowledge of state government, notably MassDOT and the MBTA. Experience working in an office setting. Experience with transportation or transit-related projects. Bilingual abilities. Salary: $61,000-$70,000 Other Position Information : Full time/Exempt Hybrid Work Schedule:  The Office of the Inspector General offers a hybrid work schedule. Under this policy, employees may request one of the following weekly hybrid schedules: 1) four days telework and one day onsite; 2) three days telework and two days onsite; 3) two days telework and three days onsite; or 4) one day telework and four days onsite. The onsite location is at OIG’s Boston office and employees may work remotely the remainder of the time at a location approved by their supervisor, so long as they comply with the requirements of the Hybrid Work policy. Employees will be assigned to their onsite workspace based on their approved schedule. The approved telework location must be located within Massachusetts or within an approximately two-hour driving or train commute distance. OIG does not reimburse employees for travel to the office. In addition, the successful candidate may be required to work primarily on site in Boston during the initial training and orientation period and/or for certain positions a primarily onsite role may be necessary. Benefits:   We value our employees and offer benefits that support their lives and well-being, while promoting an environment focused on inclusion, flexibility, professional growth, trust and respect. The Office therefore is pleased to offer a comprehensive benefits package for its employees. The specific components and eligibility may vary based upon position, hours worked per week and other variables. Consequently, specific benefits for this position may be discussed as part of the interview and offer process.  The overall benefits available include paid vacation; sick and personal leave time; health, dental and vision insurance through the Commonwealth’s Group Insurance Commission; and optional pre-tax health savings account plans. To view the details of the various plans and the cost split between employer and employee, go to the Group Insurance Commission website .   Employees also participate in the Commonwealth’s state retirement plan, which may become a defined benefit plan for those who both vest and subsequently retire from state service. For more information, visit the Massachusetts State Retirement Board website .  In addition, the Office provides employees the opportunity to elect life insurance, long-term disability insurance, deferred compensation savings, tuition remission and pre-tax commuter account plans, along with other programs.     This position may be eligible for the federal Public Service Loan Forgiveness (PSLF) program administered by the federal government.      How to Apply Submit cover letter and resume via email by May 1, 2026 to:   Sarah Hoover, Director of Human Resources & Recruitment Office of the Inspector General  IGO-employment@mass.gov  Diversity and Inclusion Statement   Diversity Officer: Sarah Hoover The Office of the Inspector General is an Equal Opportunity Employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. The Office does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.   The Office promotes access, inclusion and diversity for all staff, believing that these qualities are foundational components of an outstanding working environment and in keeping with its mission. The Office actively seeks to increase the diversity of its workforce and is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.  Investigator, IGO", "summaryDescription" : "Investigator, ISAU at Office of the Inspector General", "createdAt" : "2026-06-14T19:16:15.623", "lastUpdated" : "2026-06-15T22:51:55.098", "ingestTimestamp" : "2026-06-14T19:16:15.623", "mongoId" : "69d059fd2beec4dd3dbf3732", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.5555556, "_score" : 567.60754, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "69ec72e84c40e2acd1d0b674", "title" : "Investigator (Statewide)", "company" : "Texas Workforce Commission", "industry" : "Government", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Investigator in Austin, Texas, adjusted for government industry and full-time employment." }, "location" : "826947", "locations" : [ "826947", "
Austin:101 E 15th St (320-4001) (320TX-4001)
101 E 15th St
Austin, 78778-0001

" ], "timestamp" : "2026-06-15T09:17:33.024", "fingerprint" : "d4d492997a074dfa7b11b4cbe71878d0794fc5c4513bc9461966d2a92fb670b2", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=34734", "externalId" : "34734", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Technical assistance", "Information gathering", "Interviewing", "Counseling", "Instruction demonstration interpretation" ], "hardSkillsList" : [ "Investigative work", "Analyze issues", "Prepare investigation scope", "Determine investigative approach", "Maintain objectivity", "Provide technical assistance", "Coach investigators", "Recommend improvements", "Conduct research", "Analyze information", "Draw conclusions", "Analyze data", "Apply laws", "Apply agency policies", "Draw logical conclusions", "Train investigators", "Train TWC staff", "Train board staff", "Train contractors" ], "softSkillsList" : [ "Writing skills", "Self-directed", "Adult learner", "Effective communication", "Relationship building" ], "hardSkills" : [ { "name" : "Investigative work", "level" : "intermediate" }, { "name" : "Analyze issues", "level" : "intermediate" }, { "name" : "Prepare investigation scope", "level" : "intermediate" }, { "name" : "Determine investigative approach", "level" : "intermediate" }, { "name" : "Maintain objectivity", "level" : "intermediate" }, { "name" : "Provide technical assistance", "level" : "intermediate" }, { "name" : "Coach investigators", "level" : "intermediate" }, { "name" : "Recommend improvements", "level" : "intermediate" }, { "name" : "Conduct research", "level" : "intermediate" }, { "name" : "Analyze information", "level" : "intermediate" }, { "name" : "Draw conclusions", "level" : "intermediate" }, { "name" : "Analyze data", "level" : "intermediate" }, { "name" : "Apply laws", "level" : "intermediate" }, { "name" : "Apply agency policies", "level" : "intermediate" }, { "name" : "Draw logical conclusions", "level" : "intermediate" }, { "name" : "Train investigators", "level" : "intermediate" }, { "name" : "Train TWC staff", "level" : "intermediate" }, { "name" : "Train board staff", "level" : "intermediate" }, { "name" : "Train contractors", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Writing skills" }, { "name" : "Self-directed" }, { "name" : "Adult learner" }, { "name" : "Effective communication" }, { "name" : "Relationship building" } ], "majorSkills" : "Investigative work, Analyze issues, Draw conclusions", "majorSkillsList" : [ "Investigative work", "Analyze issues", "Draw conclusions" ], "coreResponsibilities" : "Analyze issues/allegations, Determine investigative approach, Prepare investigation scope, Determine appropriate use of interviews, Determine other investigative techniques, Maintain investigative objectivity, Maintain investigative impartiality, Advise boards, Provide technical assistance, Provide training to boards, Coach board investigators, Recommend next steps, Recommend improvements, Conduct thorough research, Analyze information, Draw evidence-based conclusions, Analyze available data, Apply knowledge of laws, Apply agency policies, Draw logical conclusions, Train investigators, Train TWC staff, Train board staff, Train contractors, Perform other duties", "teamCollaboration" : "Relationship building with workforce boards; Relationship building with other divisions; Relationship building with Office of Investigations", "domainKnowledge" : "TWC programs; Child Care programs; State laws; Federal laws; Agency policies", "domainList" : [ "twc-programs", "child-care-programs", "state-laws", "federal-laws", "agency-policies" ], "domainSpecificKnowledge" : [ "TWC programs", "Child Care programs", "State laws", "Federal laws", "Agency policies" ], "communicationSkills" : "Verbal skills; Written skills", "continuousLearning" : "Training and development opportunities", "problemSolvingSkills" : "Analyze issues; Draw conclusions; Independent judgment", "specialRequirements" : "Texas resident, Up to 25% travel", "outcomesObjectives" : "Draw evidence-based conclusions", "qualificationsBasic" : "1 year 6 months experience, Auditing or investigating experience, Unemployment insurance claims examiner experience, Information gathering experience, Interviewing experience, Counseling experience, Instruction demonstration interpretation experience", "qualificationsPreferred" : "Investigative experience, Knowledge of TWC programs, Experience conducting training, Experience developing training, Bilingual English/Spanish speaker", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. TWC's main office is located at 101 E.15th Street, Austin, TX, but this position is available for anyone in the State of Texas to apply. This position is in our FDCM/Program Investigations Department. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: You are an experienced investigator with strong writing skills who is a self-directed and an intrinsically motivated adult learner. You communicate effectively and are capable of building relationships with our workforce boards and other divisions within TWC and the Office of Investigations. WHAT YOU WILL DO: The Investigator III performs complex (journey-level) investigative work. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: - Analyze issues/allegations to determine appropriate investigative approach. - Prepare investigation plans; define scope and objective of investigations. - Determine appropriate use of interviews and other investigative techniques. - Maintain investigative objectivity and impartiality. - Advise and/or provide technical assistance training to the boards - Coach board investigators on their investigations and recommend next steps and improvements. - Conduct thorough research and analyze information to draw evidence-based conclusions. - Analyze available data relating to issues/allegations; apply knowledge of relevant state and federal laws, agency policies to draw logical conclusions. - May train investigators, TWC staff, board staff, contractors, or others. - Perform other duties as assigned. YOU QUALIFY WITH: - One year and six months of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling or in the instruction, demonstration, and interpretation of policies in a public or private enterprise. - Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: - Investigative experience - Knowledge of TWC programs, specifically Child Care - Experience conducting and developing training - Excellent communication, verbal and written skills. - Bilingual, English/Spanish speaker YOU GAIN: - A Family Friendly Certified Workplace. - Competitive salary: $4,591.33/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. Duty involves up to 25% travel within the state of Texas. VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf . HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Austin", "summaryDescription" : "Investigator (Statewide) at Texas Workforce Commission. Skills: Investigative work, Analyze issues, Draw conclusions. Analyze issues/allegations. Determine investigative approach", "createdAt" : "2026-06-14T02:48:45.154", "lastUpdated" : "2026-06-15T09:17:33.024", "ingestTimestamp" : "2026-06-14T02:48:45.154", "mongoId" : "69ec72e84c40e2acd1d0b674", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Investigative work", "Analyze issues", "Prepare investigation scope", "Determine investigative approach", "Maintain objectivity", "Provide technical assistance", "Coach investigators", "Recommend improvements", "Conduct research", "Analyze information", "Draw conclusions", "Analyze data", "Apply laws", "Apply agency policies", "Draw logical conclusions", "Train investigators", "Train TWC staff", "Train board staff", "Train contractors", "Writing skills", "Self-directed", "Adult learner", "Effective communication", "Relationship building", "Technical assistance", "Information gathering", "Interviewing", "Counseling", "Instruction demonstration interpretation", "TWC programs", "Child Care programs", "State laws", "Federal laws", "Agency policies" ], "skillCount" : 34, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 567.5687, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a191e7758b93c861e39f718", "title" : "Service Integration & Management - Problem Management", "industry" : "Technology", "salary" : { "min" : 1850000.0, "max" : 3150000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Service Integration & Management roles in Bangalore, India, adjusted for senior seniority and technology industry." }, "location" : "India-Karnataka-Bangalore", "locations" : [ "India-Karnataka-Bangalore", "Brigade Tech Gardens, Katha No. 119, Kundalahalli Village, K.R. Puram Hobli, Ward No. 85, Bangalore" ], "certifications" : [ "ITIL v3/v4 Foundation", "ITIL Managing Professional", "ITIL Intermediate (Release, Control & Validation)", "SIAM Foundation", "SIAM Professional", "COBIT", "ISO/IEC 20000" ], "timestamp" : "2026-06-15T09:08:05.193", "fingerprint" : "1db18b2cccc62e0b2701748781cbf5145aaf3aa3c210069e8eb676e5bf43461e", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-daimler.taleo.net/careersection/ex/jobdetail.ftl?job=896774", "externalId" : "896774", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, Karnataka, India", "minimumEducation" : "Bachelor's", "experienceMinYears" : 7, "experienceMaxYears" : 12, "experienceLevel" : "Senior", "domainKnowledge" : "ITIL best practices; SIAM operating model; ITIL processes; Change Management; Release Management; Incident Management; Problem Management; Configuration Management; IT governance frameworks", "domainList" : [ "itil-best-practices", "siam-operating-model", "itil-processes", "change-management", "release-management", "incident-management", "problem-management", "configuration-management", "it-governance-frameworks" ], "domainSpecificKnowledge" : [ "ITIL best practices", "SIAM operating model", "ITIL processes", "Change Management", "Release Management", "Incident Management", "Problem Management", "Configuration Management", "IT governance frameworks" ], "communicationSkills" : "Executive-level reporting", "remoteFriendly" : false, "rawDescription" : "Position Overview: a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } The SIAM Problem Manager is responsible for governing, coordinating, and assuring the end‑to‑end IT Problem Management process across multiple service providers within a SIAM operating model. The role ensures that recurring incidents and underlying root causes are systematically identified, analyzed, and eliminated to minimize service disruption and improve service stability. This role acts as a key integrator between internal IT teams, external vendors, and business stakeholders, ensuring adherence to ITIL best practices, effective root cause analysis (RCA), and organizational governance while driving continual service improvement. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Responsibilities Own and manage the end‑to‑end Problem Management process within the SIAM framework. Ensure consistent application of problem management policies, RCA standards, and governance across all service providers. Coordinate cross‑supplier and cross‑tower problem investigations , including Major Incident–driven problems. Act as the single point of accountability for integrated problem resolution, root cause validation, and corrective/preventive actions. Lead and facilitate Problem Review meetings , RCA workshops, and post‑incident analysis sessions. Ensure high‑quality root cause analysis , impact assessment, and sustainable corrective and preventive actions (CAPA). Track, challenge, and govern problem remediation plans to closure, including vendor accountability. Communicate effectively with technical teams, operations, and business stakeholders , including executive‑level reporting on problem trends and risk. Support audit, compliance, and regulatory requirements related to problem management. Analyze problem performance metrics such as recurring incidents, backlog ageing, RCA quality, and repeat failures . Drive Continual Service Improvement (CSI) initiatives based on trend analysis, proactive problem identification, and systemic weaknesses. Education & Experience Qualification Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. Master’s degree (MBA/MS in Information Systems, IT Management, or Operations) is an added advantage. ITIL v3/v4 Foundation certification (mandatory); ITIL Managing Professional or ITIL Intermediate (Release, Control & Validation) preferred. SIAM Foundation/Professional certification is desirable. Additional certifications in COBIT, ISO/IEC 20000, or IT governance frameworks are a plus. Experience: 7–12 years of overall IT experience, with at least 4–6 years in problem Management, Service Management, or IT Operations within an enterprise environment. Proven experience working in a SIAM or multi-vendor ecosystem with responsibility for integrated change governance. In-depth understanding of ITIL processes, especially Change, Release, Incident, Problem, and Configuration Management. Experience analyzing change performance metrics (change success rate, emergency changes, failed changes, change collisions) and driving improvement initiatives. Exposure to regulatory, audit, and compliance requirements related to IT change governance. Experience using ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Strong stakeholder management experience, including communication with senior leadership and external service providers. Experience in global delivery environments and cross-functional collaboration is preferred. Mercedes-Benz Research and Development India Private Limited", "summaryDescription" : "Service Integration & Management - Problem Management", "createdAt" : "2026-06-14T08:47:39.289", "lastUpdated" : "2026-06-15T09:08:05.193", "ingestTimestamp" : "2026-06-14T08:47:39.289", "mongoId" : "6a191e7758b93c861e39f718", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "ITIL best practices", "SIAM operating model", "ITIL processes", "Change Management", "Release Management", "Incident Management", "Problem Management", "Configuration Management", "IT governance frameworks", "ITIL v3/v4 Foundation", "ITIL Managing Professional", "ITIL Intermediate (Release, Control & Validation)", "SIAM Foundation", "SIAM Professional", "COBIT", "ISO/IEC 20000" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.6666667, "_score" : 560.9743, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68e0a7e4ce260f92cbf8eb8f", "title" : "Sr. ER Investigator, North America Central Investigations", "company" : "Amazon.com Services LLC", "industry" : "Human Resources, hr", "salary" : { "min" : 113300.0, "max" : 187300.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Atlanta, Georgia, USA", "locations" : [ "Atlanta, Georgia, USA" ], "timestamp" : "2026-06-15T11:19:03.596", "fingerprint" : "9ca8605827026d0837ec1a65e80e3b26432bde6237ace3b268794d4099fe7e72", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3099242/apply", "externalId" : "70fb7964-7718-4a4c-898f-30b22901d07d", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Employee relations", "Organizational development", "Talent management", "HR processes" ], "hardSkillsList" : [ "Investigative data analysis", "Casework data analysis", "Trend analysis" ], "hardSkills" : [ { "name" : "Investigative data analysis", "level" : "intermediate" }, { "name" : "Casework data analysis", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" } ], "majorSkills" : "Employee relations, HR investigations, Casework management", "majorSkillsList" : [ "Employee relations", "HR investigations", "Casework management" ], "coreResponsibilities" : "Investigate sensitive HR issues, Investigate Employee Relations issues, Conduct complainant interviews, Conduct witness interviews, Conduct subject employee interviews, Analyze investigation data, Propose remedial action, Produce investigation documentation, Manage assigned casework, Bring investigations to closure, Design employee feedback collection, Collect employee feedback, Analyze employee feedback, Analyze stakeholder feedback, Analyze aggregate casework data, Identify issue trends, Identify proactive mitigation opportunities, Analyze casework trends, Produce strategic recommendations, Address systemic issues, Engage in continuous improvement, Analyze people programs, Revise people programs, Analyze policies, Revise policies, Analyze practices, Revise practices, Consult with business partners, Collaborate with Corporate ER, Collaborate with Legal teams, Collaborate with 3rd Party Vendors, Work on critical issues, Handle crisis-oriented issues", "teamCollaboration" : "Partner with business; Partner with ER teams; Partner with Legal; Partner with Vendors", "domainKnowledge" : "Employee Workplace Relationship Solutions; North America Centralized Investigations", "domainList" : [ "employee-workplace-relationship-solutions", "north-america-centralized-investigations" ], "domainSpecificKnowledge" : [ "Employee Workplace Relationship Solutions", "North America Centralized Investigations" ], "communicationSkills" : "Communication skills; Interpersonal skills", "documentationSkills" : "Investigation documentation", "problemSolvingSkills" : "Issue mitigation; Problem resolution", "specialRequirements" : "Balancing time between projects, Balancing time for crisis-response", "outcomesObjectives" : "Ensure fair treatment; Ensure respectful treatment; Mitigate systemic issues", "qualificationsBasic" : "Bachelor's degree, Investigative work experience, Interview experience, Data analysis experience, Documentation production experience, Hourly employee client support, Call center experience, Distribution center experience, Manufacturing environment experience, 5-7 years HR generalist experience, HR investigations specialist experience", "qualificationsPreferred" : "Knowledge of employment law, Knowledge of hiring process, Support for interview process, Support for onboarding process", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our our Employee Workplace Relationship Solutions (EWRS) organization team as a Sr. HR Investigator on the North America Centralized Investigations (NACI) team. The central objective of the NACI team is to ensure fair and respectful treatment of employees, consistent with our core business values and objectives. The ideal candidate for this position has strong communication and interpersonal skills, enabling them to work successfully on a broad spectrum of employee and labor relations issues and projects. The Sr. HR Investigator will work proactively to: Key job responsibilities The Sr. HR Investigator will work proactively to: • Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation • Independently manage assigned casework, bringing investigations to closure rapidly and definitively • Design, collect, and analyze multiple levels of employee and stakeholder feedbackAnalyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation • Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues • Partner to engage in continuous improvement initiatives • Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for all WW Ops employees • Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations • The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position. Basic Qualifications: - Bachelor's degree - Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation - Experience supporting hourly employee client group - Experience in a call center, distribution center, or manufacturing environment - 5-7 years human resource generalist experience or HR investigations specialist experience Preferred Qualifications: - Knowledge of employment law and HR policies and procedures - Experience influencing at all levels within an organization, particularly at the executive level - Experience in root cause analysis and troubleshooting or problem solving - Advanced degree, JD, or other specialized training in labor/employee relations Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $113,300/year in our lowest geographic market up to $187,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Sr. ER Investigator, North America Central Investigations at Amazon.com Services LLC. Skills: Employee relations, HR investigations, Casework management. Investigate sensitive HR issues. Investigate Employee Relations issues", "postedDate" : "2026-06-14T07:32:33.301", "createdAt" : "2026-06-14T07:32:33.301", "lastUpdated" : "2026-06-15T11:19:03.596", "ingestTimestamp" : "2026-06-14T07:32:33.301", "mongoId" : "68e0a7e4ce260f92cbf8eb8f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3099242/apply", "salaryAnnualMin" : 113300, "salaryAnnualMax" : 187300, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Investigative data analysis", "Casework data analysis", "Trend analysis", "Employee relations", "HR investigations", "Casework management", "Organizational development", "Talent management", "HR processes", "Employee Workplace Relationship Solutions", "North America Centralized Investigations" ], "skillCount" : 11, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "_score" : 560.1922, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2a764974d8ee00a065ba75", "title" : "Incident & Problem Manager", "company" : "OVO Energy", "salary" : { "min" : 33050.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Any of our offices", "locations" : [ "Any of our offices" ], "timestamp" : "2026-06-14T19:59:52.815", "fingerprint" : "b50d37f6ef3b4f7c76294251568b67fdfc0b5473f1c53de00831bc2d66d899d2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.ovo.com/?gh_jid=7959607", "externalId" : "7959607", "structuredLocations" : [ { "city" : "Bristol", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.4538022,-2.5972985" }, { "city" : "Glasgow", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "55.8611550,-4.2501687" } ], "locationText" : "Bristol, United Kingdom; Glasgow, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid-level/Experienced", "technicalSkills" : "BigQuery", "professionalSkills" : [ "Incident management", "Problem management", "Process management", "Stakeholder management", "Performance targets", "Operational strategy" ], "hardSkillsList" : [ "Root cause analysis", "Data analysis", "Incident resolution", "Problem resolution", "Service delivery" ], "softSkillsList" : [ "Decisive", "Co-ordinated", "Systematic", "Resilience", "Communication", "Pragmatic approach" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Incident resolution", "level" : "intermediate" }, { "name" : "Problem resolution", "level" : "intermediate" }, { "name" : "Service delivery", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Decisive" }, { "name" : "Co-ordinated" }, { "name" : "Systematic" }, { "name" : "Resilience" }, { "name" : "Communication" }, { "name" : "Pragmatic approach" } ], "majorSkills" : "Incident management, Problem management, Stakeholder communication", "majorSkillsList" : [ "Incident management", "Problem management", "Stakeholder communication" ], "coreResponsibilities" : "Contribute to incident management processes, Drive performance to lowest optimised cost, Manage incidents and problems to resolution, Engage with OVO Retail business, Capture Smart Infrastructure related incidents, Engage and communicate to stakeholders, Provide Incident Management service 24/7, Coordinate investigation and resolution activities, Ensure fault resolution within agreed timescales, Manage major incidents, Support, manage, coordinate organisations, Offer timely advice and expertise, Develop and maintain common processes, Own Smart Incident Management processes, Review SLAs and targets, Provide quality reports, Input into Problem Management process, Establish authority for decision-making, Assign decision rights, Liaise and support cross-functional teams, Ensure company meets performance targets, Educate and influence stakeholders, Provide updates on operational strategy, Ensure escalation reaches right teams, Maintain data integrity for incidents, Manage incidents across smart metering infrastructure, Run post-incident reviews, Translate technical findings into preventative measures, Define and implement anomaly detection thresholds, Triage technical issues, Manage tickets, Prioritise, categorise, and route tickets, Monitor performance metrics", "teamCollaboration" : "Cross-functional teams; Smart Care; Field Operations; Platform; Delivery; Finance; Business teams; Third-party organisations", "projectManagementSkills" : [ "ITIL" ], "domainKnowledge" : "Smart journey; Smart infrastructure; Smart metering; Retail regulatory requirements", "domainList" : [ "smart-journey", "smart-infrastructure", "smart-metering", "retail-regulatory-requirements" ], "domainSpecificKnowledge" : [ "Smart journey", "Smart infrastructure", "Smart metering", "Retail regulatory requirements" ], "toolProficiency" : [ "BigQuery", "Jira" ], "communicationSkills" : "Presenting complex data; Written communication; Oral communication", "documentationSkills" : "Detailed reports", "problemSolvingSkills" : "Complex riddles; Root cause investigations", "specialRequirements" : "Paid standby cover, 24/7 service", "outcomesObjectives" : "Fault resolution within agreed timescales; Ensure company meets performance targets; Ensure escalation reaches right teams; Rapid resolution and minimal impact on customers; Actionable, long-term preventative measures; Proactively flag smart device alerts; Proactively flag infrastructure irregularities", "qualificationsBasic" : "Incident Management service for Smart system or asset emergencies 24/7 (paid standby cover), Manage major incidents, Partner and liaise with OVO’s internal business teams and third-party providers, Use data tools like BigQuery to query operational data, Triage technical issues and manage tickets, Monitor performance metrics, Deliver quality in a best practice, process driven, service orientated framework (e.g. ITIL), Work in a high pressure, multi-platform environment, Offer excellent written and oral communication skills, Experience in presenting complex data to all levels of leadership simply, Provide analytical/technical aptitude, Competent communicator and enabler, Comfortable at juggling multiple things at once", "qualificationsPreferred" : "Google Suite, BigQuery, Jira", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Role OVO-View Team: Smart Infrastructure Team Location: Hub Based - Hybrid for all Salary banding: £33050 - £45000 Experience: Mid-level/Experienced Working pattern: Full-Time Reporting to: Sam Bowman - Senior Incident Manager Sponsorship: Unfortunately we are unable to offer sponsorship for this role. This role in 3 words: A mix of resilience, communication, and a responsive pragmatic approach. Top 3 qualities for this role: Decisive, co-ordinated, systematic Where you’ll work: Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life. Everyone belongs at OVO: At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet: Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: This role belongs to the high-energy executioner. They are people who don't freeze under pressure and actually get a small adrenaline rush when things go sideways. This role also belongs to the analytical deep-thinker. They are people who get genuinely annoyed by repetitive, sloppy issues and love solving complex riddles. This role in a nutshell: The Incident Manager will contribute to the development, expansion and delivery of all incident management processes for the smart journey across OVO. They will also contribute significantly to driving performance to the lowest optimised cost without negatively impacting customer satisfaction and respecting all regulatory requirements across Retail. Incident and Problem Management (OVO systems, assets and processes) to resolution Engagement with the wider OVO Retail business to ensure capture of Smart Infrastructure related incidents. Engagement of and communication to stakeholders during management of issues. Providing an Incident Management service for Smart system or asset emergencies 24/7 (paid standby cover). Your key outcomes will be: Managing Incidents and Problems - Coordinate and manage investigation and resolution activities by Business, IT and 3rd party organisations to ensure fault resolution (either a workaround or permanent solution) within agreed timescales. - Management of major Incidents, supporting, managing, co-ordinating Business, IT and 3rd party organisations Effective Incident and Problem management - Play a key role within Smart Infrastructure offering timely advice and expertise to peers and wider Smart Delivery Team - Proactively develop and maintain common and consistent processes and procedures - Ownership of the Smart Incident Management processes. - Regular review (and revision, where necessary) of SLAs and targets. - Provide quality, detailed reports and input into the Problem Management process. Effectively influence within OVO Metering - Establishes authority and flow for decision-making; assigns decision rights as it relates to incident management to inform better ways of working - Liaise and support cross-functional teams (Smart Care and Field Operations, Platform, Delivery and Finance) to ensure the company meets performance targets - Educate and influence stakeholders via training and updates on changes related to operational strategy for incident management, ensuring escalation reach the right teams promptly. Maintain data integrity for incidents throughout the systems and reporting tools Foster a culture aligned to OVO’s strategic aims build the best place to work, deserve our customers trust and mobilised and zero carbon community Delivering against the three key priority areas - Get the basics right - Drive simplicity - Deliver plan zero Focusing on completing integration, delivering smart, working safely and providing the best service for our customers. Within your first 3 months you’ll: Have successfully managed major incidents across our smart metering infrastructure, ensuring rapid resolution and minimal impact on our customers Have run or actively contributed to post-incident reviews (retrospectives), translating complex technical findings into actionable, long-term preventative measures Have defined and implemented key anomaly detection thresholds to proactively flag smart device alerts and infrastructure irregularities before they escalate Be regularly partnering and liaising with OVO’s internal business teams and third-party providers, serving as a key collaborator to resolve complex, multi-party incidents and systemic problems Be comfortable using data tools like BigQuery to query operational data and effectively pull the insights needed to drive root-cause investigations Have become highly adept at triaging technical issues and managing tickets, ensuring smooth prioritisation, categorisation, and routing within our queues Be regularly monitoring our performance metrics to track the overall health, reliability, and SLA compliance of our systems Systems: Kaluza, uSmart, DCC, FSM, Google Suite, BigQuery, Jira You’ll be a successful Role Title here at OVO if you… Deliver quality in a best practice, process driven, service orientated framework (e. g. ITIL) Able to work in a high pressure, multi-platform environment. Offer excellent written and oral communication skills, experience in presenting complex data to all levels of leadership simply Provide strong analytical/technical aptitude Competent communicator and enabler Are comfortable at juggling multiple things at once! Whether it’s applications, candidates, roles or collaborators - there will be a lot of variety; you’re able to keep on top of it all and are prompt in delivery. Let’s talk about what’s in it for you: We’ll pay you between £33050 and £45000, depending on your specific skills and experience. We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission. You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home we want to make the process as easy and comfortable for you as possible.", "summaryDescription" : "Incident & Problem Manager at OVO Energy. Skills: Incident management, Problem management, Stakeholder communication. Contribute to incident management processes. Drive performance to lowest optimised cost", "postedDate" : "2026-06-11T17:52:41.832", "createdAt" : "2026-06-11T17:52:41.832", "lastUpdated" : "2026-06-14T19:59:52.815", "ingestTimestamp" : "2026-06-11T17:52:41.832", "mongoId" : "6a2a764974d8ee00a065ba75", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Root cause analysis", "Data analysis", "Incident resolution", "Problem resolution", "Service delivery", "Decisive", "Co-ordinated", "Systematic", "Resilience", "Communication", "Pragmatic approach", "Incident management", "Problem management", "Stakeholder communication", "Process management", "Stakeholder management", "Performance targets", "Operational strategy", "ITIL", "Smart journey", "Smart infrastructure", "Smart metering", "Retail regulatory requirements", "BigQuery", "Jira" ], "skillCount" : 25, "jobCategory" : "customer-service", "jobSubcategory" : "customer-services", "dataQualityScore" : 1.0, "_score" : 556.419, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "69f9d5114c40e2acd1226715", "title" : "Investigation Associate, TORX Ops", "company" : "ADCI", "industry" : "Administrative Support, Investigation, no business category", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for an Investigation Associate in the E-Commerce industry in Bengaluru, India, with adjustments for mid-seniority level." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T02:55:47.017", "fingerprint" : "781db8e9071c88cb5533c26dd80dff0ce5819a5c7d8e5058963e3b0049661f22", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10410219/apply", "externalId" : "f22db80d-dcc4-4ce5-9d31-49e78edf117c", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Transaction risk management", "E-commerce payments", "Trust and safety", "Customer-driven workplace", "Analytical thinking", "Problem solving", "Risk analysis" ], "hardSkillsList" : [ "Investigation", "Authentication of customers" ], "softSkillsList" : [ "Analytical", "Judgment" ], "hardSkills" : [ { "name" : "Investigation", "level" : "intermediate" }, { "name" : "Authentication of customers", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical" }, { "name" : "Judgment" } ], "majorSkills" : "Investigation, Risk management, Problem solving", "majorSkillsList" : [ "Investigation", "Risk management", "Problem solving" ], "coreResponsibilities" : "Investigate online ecommerce risk, Eliminate online ecommerce risk, Authenticate customers, Authenticate complex transactions, Engage in frequent written communication with department management, Engage in frequent verbal communication with department management, Engage in frequent written communication with risk analysts, Engage in frequent verbal communication with risk analysts, Engage in frequent written communication with risk engineers, Engage in frequent verbal communication with risk engineers, Engage in frequent written communication with other company, Engage in frequent verbal communication with other company, Engage in frequent written communication with third-parties, Engage in frequent verbal communication with third-parties, Contact customers by phone", "teamCollaboration" : "Fast-paced team environment; Department management; Risk analysts; Risk engineers; Company associates; Third-parties", "domainKnowledge" : "E-commerce risk", "domainList" : [ "e-commerce-risk" ], "domainSpecificKnowledge" : [ "E-commerce risk" ], "communicationSkills" : "Written communication; Verbal communication; Interpersonal skills; Complex transactional issues", "problemSolvingSkills" : "Independent decision making; Complex investigation decisions; Logical problem analysis; Situational needs determination; Appropriate solution provision", "outcomesObjectives" : "Productivity evaluation; Quality assurance evaluation; Contribution to department development", "qualificationsBasic" : "Excellent written and spoken English skills, Ability to compose grammatically correct, concise and accurate written response, Excellent interpersonal skills, Ability to communicate complex transactional issues correctly and clearly, Demonstrated ability to work independently, Make complex investigation decisions with little to no guidance, Excellent problem solving skills, Demonstrated ability to analyze problems logically, Self disciplined, Diligent, Proactive, Detail oriented, Time management skills, Organizational skills, Effectively prioritizes work time, Fulfill department standards for time spent, Excellent ability to determine situational needs, Provide appropriate solutions, Experience in written and spoken English, Experience working with customers, Passion for delivering exceptional service, Experience that includes analytical skills, Attention to detail, Effective communication abilities, Experience in software development", "qualificationsPreferred" : "Experience completing complex tasks quickly, React with appropriate urgency to situations that require a quick turnaround, Experience in a fast-paced, high-tech company, Experience managing and troubleshooting network, Experience managing multiple projects and priorities across teams, Experience in a fast-paced, deadline-driven environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. The Investigation Associate position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Investigation Associate will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. · Basic Qualifications Communication Skills • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyze problems logically • Self disciplined, diligent, proactive and detail oriented • Strong time management and organizational skills • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent • Excellent ability to determine situational needs and provide appropriate solutions Basic Qualifications: - Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses - Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in software development Preferred Qualifications: - Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience in a fast-paced, high-tech company - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development and experience in managing and troublshooting network - Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Investigation Associate, TORX Ops at ADCI. Skills: Investigation, Risk management, Problem solving. Investigate online ecommerce risk. Eliminate online ecommerce risk", "postedDate" : "2026-06-13T06:17:45.055", "createdAt" : "2026-06-13T06:17:45.055", "lastUpdated" : "2026-06-15T02:55:47.017", "ingestTimestamp" : "2026-06-13T06:17:45.055", "mongoId" : "69f9d5114c40e2acd1226715", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10410219/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Investigation", "Authentication of customers", "Analytical", "Judgment", "Risk management", "Problem solving", "Transaction risk management", "E-commerce payments", "Trust and safety", "Customer-driven workplace", "Analytical thinking", "Risk analysis", "E-commerce risk" ], "skillCount" : 13, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 547.21716, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "68e0a7e4ce260f92cbf8eb8c", "title" : "ER Investigator, Worldwide Operations Centralized Investigation", "company" : "Amazon.com Services LLC", "industry" : "Human Resources, hr", "salary" : { "min" : 57900.0, "max" : 123800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Atlanta, Georgia, USA", "locations" : [ "Atlanta, Georgia, USA" ], "timestamp" : "2026-06-15T10:51:05.202", "fingerprint" : "42f8610304dab3b357785eafc47140bae67c177bee0a0776d221bd51f635bcb5", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3099237/apply", "externalId" : "3fc24f78-ad53-46f6-acf9-1221c840c2ca", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Investigation", "Data analysis", "Case management", "Report writing", "Interviewing" ], "hardSkillsList" : [ "Fact-finding", "Evidence gathering", "Documentation", "Root cause analysis" ], "hardSkills" : [ { "name" : "Fact-finding", "level" : "intermediate" }, { "name" : "Evidence gathering", "level" : "intermediate" }, { "name" : "Documentation", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" } ], "majorSkills" : "Employee relations, Investigations, HR processes", "majorSkillsList" : [ "Employee relations", "Investigations", "HR processes" ], "coreResponsibilities" : "Conduct investigations into employee relations issues, Gather and analyze evidence, Interview relevant parties, Document investigation findings, Prepare investigation reports, Recommend corrective actions, Ensure compliance with company policies, Maintain confidentiality of investigations", "teamCollaboration" : "HR Business Partners; Legal department; Internal stakeholders", "domainKnowledge" : "Employee relations; Labor laws; Workplace investigations", "domainList" : [ "employee-relations", "labor-laws", "workplace-investigations" ], "domainSpecificKnowledge" : [ "Employee relations", "Labor laws", "Workplace investigations" ], "toolProficiency" : [ "Microsoft Office Suite", "Case management software" ], "communicationSkills" : "Written reports; Verbal interviews", "documentationSkills" : "Investigation reports", "problemSolvingSkills" : "Root cause analysis; Analytical thinking", "outcomesObjectives" : "Fair and thorough investigations; Compliance with policies; Resolution of employee issues", "qualificationsBasic" : "Bachelor's degree or equivalent experience, 1+ year of experience in investigations, Experience with data analysis tools, Experience with case management systems", "qualificationsPreferred" : "Experience in HR or employee relations, Knowledge of labor laws, Experience with Amazon's internal investigation processes", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Worldwide Operations Human Resources team as an HR Investigator supporting our US locations. The central objective of the North America Centralized Investigation team is to thoroughly and expeditiously investigate all associate concerns in a fair, unbiased and consistent manner. The ideal candidate for this position has strong communication and interpersonal skills, demonstrates an ability to earn trust, dive deep and work successfully on a broad spectrum of employee and labor relations issues and business challenges. Key job responsibilities The HR Investigator will work proactively to: • Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation • Independently manage assigned casework, bringing investigations to closure rapidly and definitively • Design, collect, and analyze multiple levels of employee and stakeholder feedback • Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation • Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues • Partner to engage in continuous improvement initiatives • Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for all WW Ops employees • Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations • The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position. Basic Qualifications: - Bachelor's degree - Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation - Experience supporting hourly employee client group - Experience in a call center, distribution center, or manufacturing environment - 5+ years human resource generalist experience or HR investigations specialist experience Preferred Qualifications: - Knowledge of employment law and HR policies and procedures - Advanced degree, JD, or other specialized training in labor/employee relations Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $57,900/year in our lowest geographic market up to $123,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "ER Investigator, Worldwide Operations Centralized Investigation at Amazon.com Services LLC. Skills: Employee relations, Investigations, HR processes. Conduct investigations into employee relations issues. Gather and analyze evidence", "postedDate" : "2026-06-13T19:13:02.366", "createdAt" : "2026-06-13T19:13:02.366", "lastUpdated" : "2026-06-15T10:51:05.202", "ingestTimestamp" : "2026-06-13T19:13:02.366", "mongoId" : "68e0a7e4ce260f92cbf8eb8c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3099237/apply", "salaryAnnualMin" : 57900, "salaryAnnualMax" : 123800, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Fact-finding", "Evidence gathering", "Documentation", "Root cause analysis", "Employee relations", "Investigations", "HR processes", "Investigation", "Data analysis", "Case management", "Report writing", "Interviewing", "Labor laws", "Workplace investigations", "Microsoft Office Suite", "Case management software" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 546.92, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.98 }, { "id" : "69164d9a70f0b99d586f2e2f", "title" : "Investigation Specialist", "company" : "Amazon Dev Center India", "industry" : "Administrative Support, Investigation, no business category", "salary" : { "min" : 750000.0, "max" : 1100000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Junior Investigation Specialist in E-commerce in Hyderabad, India, adjusted for Amazon's size and industry." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T02:12:12.079", "fingerprint" : "98215057a96ad0eb8a622c519ab12363f2d2ead9872f25c57e373a4fc14e5c92", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3118601/apply", "externalId" : "bc2f43f0-d459-4d7c-9f5d-cdb39cb24265", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "professionalSkills" : [ "Transaction risk management", "eCommerce risk investigation", "Trust and safety" ], "hardSkillsList" : [ "Customer service", "Microsoft Office", "Payments experience", "E-commerce experience" ], "softSkillsList" : [ "Analytical", "Judgement", "Problem-solving", "Diligence", "Time management", "Organization" ], "hardSkills" : [ { "name" : "Customer service", "level" : "intermediate" }, { "name" : "Microsoft Office", "level" : "intermediate" }, { "name" : "Payments experience", "level" : "intermediate" }, { "name" : "E-commerce experience", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical" }, { "name" : "Judgement" }, { "name" : "Problem-solving" }, { "name" : "Diligence" }, { "name" : "Time management" }, { "name" : "Organization" } ], "majorSkills" : "Risk investigation, Transaction analysis, Customer service", "majorSkillsList" : [ "Risk investigation", "Transaction analysis", "Customer service" ], "coreResponsibilities" : "Investigate and eliminate online eCommerce risk, Authenticate customers, Authenticate complex transactions, Communicate with department management, Communicate with risk analysts, Communicate with risk engineers, Communicate with company associates, Communicate with third-party, Contact customers by phone", "teamCollaboration" : "Fast-paced team environment; Cross-functional communication", "domainKnowledge" : "eCommerce payments; Online eCommerce risk", "domainList" : [ "ecommerce-payments", "online-ecommerce-risk" ], "domainSpecificKnowledge" : [ "eCommerce payments", "Online eCommerce risk" ], "toolProficiency" : [ "Microsoft Office" ], "communicationSkills" : "Written English skills; Spoken English skills; Interpersonal skills; Verbal communication; Written communication", "problemSolvingSkills" : "Analytical skills; Problem-solving skills; Analyse problems logically; Independent decision making", "outcomesObjectives" : "Achieve high accuracy; Fulfill department standards", "qualificationsBasic" : "1+ years of customer service experience, Speak, write, and read fluently in English, Experience with Microsoft Office products and applications, Experience in payments or e-commerce", "qualificationsPreferred" : "Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Hyderabad. Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online eCommerce risk. Ideal applicants will have experience in the eCommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. The Transaction Risk Investigator position relies on excellent judgement to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-party to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. · Basic Qualifications Communication Skills • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response • Excellent interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers Problem Solving Skills • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyse problems logically • Self disciplined, diligent, proactive and detail oriented • Strong time management and organizational skills • Effectively prioritize work time to ensure productivity and fulfills department standards for time spent • Excellent ability to determine situational needs and provide appropriate solutions Basic Qualifications: - 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience in payments or e-commerce Preferred Qualifications: - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Investigation Specialist at Amazon Dev Center India. Skills: Risk investigation, Transaction analysis, Customer service. Investigate and eliminate online eCommerce risk. Authenticate customers", "postedDate" : "2026-06-13T00:15:03.001", "createdAt" : "2026-06-13T00:15:03.001", "lastUpdated" : "2026-06-15T02:12:12.079", "ingestTimestamp" : "2026-06-13T00:15:03.001", "mongoId" : "69164d9a70f0b99d586f2e2f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3118601/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Customer service", "Microsoft Office", "Payments experience", "E-commerce experience", "Analytical", "Judgement", "Problem-solving", "Diligence", "Time management", "Organization", "Risk investigation", "Transaction analysis", "Transaction risk management", "eCommerce risk investigation", "Trust and safety", "eCommerce payments", "Online eCommerce risk" ], "skillCount" : 17, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 542.2986, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "69cf3f082beec4dd3d9342e1", "title" : "Investigation Associate, TORX Ops", "company" : "ADCI", "industry" : "Administrative Support, Investigation, amazon business", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for an Investigation Associate in the E-Commerce industry in Bengaluru, India, with mid-level seniority." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-15T01:55:18.742", "fingerprint" : "4ec65619feb35bbefe498e86533d538bd284331c452772a01078fc4a1c3f754e", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10381490/apply", "externalId" : "e6a55be9-29d5-46f7-b40e-d6cc7ffc34c5", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Transaction risk management", "E-commerce payments", "Trust and safety", "Customer-driven workplace", "Risk analysis", "Risk engineering" ], "hardSkillsList" : [ "Problem-solving", "Analytical skills", "Time management", "Organizational skills" ], "softSkillsList" : [ "Analytical", "Judgment" ], "hardSkills" : [ { "name" : "Problem-solving", "level" : "intermediate" }, { "name" : "Analytical skills", "level" : "intermediate" }, { "name" : "Time management", "level" : "intermediate" }, { "name" : "Organizational skills", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical" }, { "name" : "Judgment" } ], "majorSkills" : "Investigation, Risk management, Problem-solving", "majorSkillsList" : [ "Investigation", "Risk management", "Problem-solving" ], "coreResponsibilities" : "Investigate online ecommerce risk, Eliminate online ecommerce risk, Authenticate customers, Authenticate complex transactions, Engage in frequent written communication with department management, Engage in frequent verbal communication with department management, Engage in frequent written communication with risk analysts, Engage in frequent verbal communication with risk analysts, Engage in frequent written communication with risk engineers, Engage in frequent verbal communication with risk engineers, Engage in frequent written communication with other company, Engage in frequent verbal communication with other company, Engage in frequent written communication with third-parties, Engage in frequent verbal communication with third-parties, Contact customers by phone, Contribute to development of the department", "teamCollaboration" : "Fast-paced team environment; Department management; Risk analysts; Risk engineers; Company associates; Third-parties", "domainKnowledge" : "E-commerce risk", "domainList" : [ "e-commerce-risk" ], "domainSpecificKnowledge" : [ "E-commerce risk" ], "communicationSkills" : "Written communication; Verbal communication; Interpersonal skills; Complex transactional issues", "problemSolvingSkills" : "Independent decision making; Complex investigation decisions; Analyze problems logically; Determine situational needs; Provide appropriate solutions", "outcomesObjectives" : "Productivity evaluation; Quality assurance evaluation; Overall contribution evaluation", "qualificationsBasic" : "Excellent written and spoken English skills, Ability to compose grammatically correct, concise and accurate written response, Excellent interpersonal skills, Ability to communicate complex transactional issues correctly and clearly, Demonstrated ability to work independently, Make complex investigation decisions with little to no guidance, Excellent problem solving skills, Demonstrated ability to analyze problems logically, Self disciplined, Diligent, Proactive, Detail oriented, Time management skills, Organizational skills, Effectively prioritizes work time, Fulfill department standards for time spent, Excellent ability to determine situational needs, Provide appropriate solutions, Analytical skills, Attention to detail, Effective communication abilities, Experience working with customers, Passion for delivering exceptional service", "qualificationsPreferred" : "Experience completing complex tasks quickly with little to no guidance, React with appropriate urgency to situations that require a quick turnaround, Experience in software development, Experience in managing and troubleshooting network", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. The Investigation Associate position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Investigation Associate will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. · Basic Qualifications Communication Skills • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyze problems logically • Self disciplined, diligent, proactive and detail oriented • Strong time management and organizational skills • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent • Excellent ability to determine situational needs and provide appropriate solutions Basic Qualifications: - Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service Preferred Qualifications: - Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development and experience in managing and troublshooting network - Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Investigation Associate, TORX Ops at ADCI. Skills: Investigation, Risk management, Problem-solving. Investigate online ecommerce risk. Eliminate online ecommerce risk", "postedDate" : "2026-06-13T02:16:57.445", "createdAt" : "2026-06-13T02:16:57.445", "lastUpdated" : "2026-06-15T01:55:18.742", "ingestTimestamp" : "2026-06-13T02:16:57.445", "mongoId" : "69cf3f082beec4dd3d9342e1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10381490/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Problem-solving", "Analytical skills", "Time management", "Organizational skills", "Analytical", "Judgment", "Investigation", "Risk management", "Transaction risk management", "E-commerce payments", "Trust and safety", "Customer-driven workplace", "Risk analysis", "Risk engineering", "E-commerce risk" ], "skillCount" : 15, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 539.29224, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a210e8a74d8ee00a0af81d9", "title" : "Financial Investigations Accountant", "industry" : "FinTech", "location" : "[Singapore, [Singapore], null, null, null, SG]", "locations" : [ "[Singapore, [Singapore], null, null, null, SG]" ], "certifications" : [ "CFA", "CPA", "ACAMS" ], "timestamp" : "2026-06-16T12:01:22.008", "fingerprint" : "31eea4ee9bcaae4f633690ad78b12e70940e19d0939854ae67dccd1717aa1ce6", "source" : "google", "language" : "en", "externalId" : "131556995713901254", "industryFunction" : { }, "technicalSkills" : "SQL, Python, R, Scala, Spark, Dbt, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Dbt Cloud, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, GCP, Azure", "professionalSkills" : [ "Financial investigations", "Data analysis", "Reporting" ], "hardSkillsList" : [ "Statistical analysis", "Data modeling", "Forensic accounting" ], "hardSkills" : [ { "name" : "Statistical analysis", "level" : "intermediate" }, { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "Forensic accounting", "level" : "intermediate" } ], "majorSkills" : "Financial investigations, Data analysis, SQL", "majorSkillsList" : [ "Financial investigations", "Data analysis", "SQL" ], "coreResponsibilities" : "Investigate financial discrepancies, Analyze financial data, Prepare detailed reports, Collaborate with legal teams, Ensure regulatory compliance, Develop data models, Automate data processes", "teamCollaboration" : "Cross-functional teams; Legal departments; Compliance officers", "domainKnowledge" : "Financial regulations; Anti-money laundering; Fraud detection", "domainList" : [ "financial-regulations", "anti-money-laundering", "fraud-detection" ], "domainSpecificKnowledge" : [ "Financial regulations", "Anti-money laundering", "Fraud detection" ], "toolProficiency" : [ "Tableau", "Power BI", "Looker" ], "communicationSkills" : "Report writing; Presentation skills", "documentationSkills" : "Technical documentation; Audit trails", "problemSolvingSkills" : "Root cause analysis; Analytical thinking", "outcomesObjectives" : "Identify and report financial fraud; Improve data accuracy; Enhance compliance procedures", "qualificationsBasic" : "5+ years experience, SQL proficiency, Bachelor's degree", "qualificationsPreferred" : "CFA or CPA required, 5 years financial modeling", "summaryDescription" : "Financial Investigations Accountant. Skills: Financial investigations, Data analysis, SQL. Investigate financial discrepancies. Analyze financial data", "postedDate" : "2026-06-16T01:52:20.501", "createdAt" : "2026-06-16T01:52:20.501", "lastUpdated" : "2026-06-16T12:01:22.008", "ingestTimestamp" : "2026-06-16T01:52:20.501", "mongoId" : "6a210e8a74d8ee00a0af81d9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Statistical analysis", "Data modeling", "Forensic accounting", "Financial investigations", "Data analysis", "SQL", "Reporting", "Financial regulations", "Anti-money laundering", "Fraud detection", "CFA", "CPA", "ACAMS", "Tableau", "Power BI", "Looker" ], "skillCount" : 16, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "_score" : 539.1956, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.0 }, { "id" : "68e0a7e4ce260f92cbf8eb8d", "title" : "ER Investigator, Worldwide Operations Centralized Investigation", "company" : "Amazon.com Services LLC", "industry" : "Human Resources, hr", "salary" : { "min" : 57900.0, "max" : 123800.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Bellevue, Washington, USA", "locations" : [ "Bellevue, Washington, USA" ], "timestamp" : "2026-06-15T01:27:00.401", "fingerprint" : "680c220e9896fafa64dd339a6c3ac23a9b5cb8af394d41a8879592ede030dc49", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3099236/apply", "externalId" : "3de6ace9-8f77-4b48-b3bd-51f5dec6aeeb", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bellevue", "state" : "Washington", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "47.6144219,-122.1923370" } ], "locationText" : "Bellevue, Washington, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Employee relations", "Labor relations", "Issue mitigation", "Policy revision" ], "hardSkillsList" : [ "Investigative data analysis", "Casework data analysis", "Casework trend analysis" ], "softSkillsList" : [ "Trust", "Dive deep" ], "hardSkills" : [ { "name" : "Investigative data analysis", "level" : "intermediate" }, { "name" : "Casework data analysis", "level" : "intermediate" }, { "name" : "Casework trend analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Trust" }, { "name" : "Dive deep" } ], "majorSkills" : "Employee investigations, HR investigations, Employee relations issues", "majorSkillsList" : [ "Employee investigations", "HR investigations", "Employee relations issues" ], "coreResponsibilities" : "Investigate HR issues, Investigate Employee Relations issues, Conduct complainant interviews, Conduct witness interviews, Conduct subject employee interviews, Analyze investigation data, Propose remedial action, Produce investigation documentation, Manage assigned casework, Bring investigations to closure, Design employee feedback collection, Collect employee feedback, Analyze employee feedback, Design stakeholder feedback collection, Collect stakeholder feedback, Analyze stakeholder feedback, Analyze aggregate casework data, Identify issue trends, Identify opportunities for mitigation, Analyze casework trends, Produce strategic recommendations, Address systemic issues, Engage in continuous improvement, Analyze people programs, Revise people programs, Analyze HR policies, Revise HR policies, Analyze HR practices, Revise HR practices, Consult with business partners, Consult with Corporate ER teams, Consult with Legal teams, Consult with 3rd Party Vendors, Collaborate with business partners, Collaborate with Corporate ER teams, Collaborate with Legal teams, Collaborate with 3rd Party Vendors, Work on critical employee relations issues, Complete crisis-oriented issues", "teamCollaboration" : "Business partners; Corporate ER teams; Legal teams; 3rd Party Vendors", "domainKnowledge" : "Employment law; HR policies; HR procedures", "domainList" : [ "employment-law", "hr-policies", "hr-procedures" ], "domainSpecificKnowledge" : [ "Employment law", "HR policies", "HR procedures" ], "documentationSkills" : "Investigation documentation", "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "Bachelor's degree, 5+ years HR generalist experience, 5+ years HR investigations specialist experience, Experience conducting investigative work, Experience in call center environment, Experience in distribution center environment, Experience in manufacturing environment, Experience supporting hourly employee client group", "qualificationsPreferred" : "Knowledge of employment law, Knowledge of HR policies, Advanced degree preferred, JD preferred, Other specialized training preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Worldwide Operations Human Resources team as an HR Investigator supporting our US locations. The central objective of the North America Centralized Investigation team is to thoroughly and expeditiously investigate all associate concerns in a fair, unbiased and consistent manner. The ideal candidate for this position has strong communication and interpersonal skills, demonstrates an ability to earn trust, dive deep and work successfully on a broad spectrum of employee and labor relations issues and business challenges. Key job responsibilities The HR Investigator will work proactively to: • Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation • Independently manage assigned casework, bringing investigations to closure rapidly and definitively • Design, collect, and analyze multiple levels of employee and stakeholder feedback • Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation • Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues • Partner to engage in continuous improvement initiatives • Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for all WW Ops employees • Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations • The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position. Basic Qualifications: - Bachelor's degree - Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation - Experience in a call center, distribution center, or manufacturing environment - Experience supporting hourly employee client group - 5+ years human resource generalist experience or HR investigations specialist experience Preferred Qualifications: - Knowledge of employment law and HR policies and procedures - Preferred qualifications Advanced degree, JD, or other specialized training in labor/employee relations Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $57,900/year in our lowest geographic market up to $123,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "ER Investigator, Worldwide Operations Centralized Investigation at Amazon.com Services LLC. Skills: Employee investigations, HR investigations, Employee relations issues. Investigate HR issues. Investigate Employee Relations issues", "postedDate" : "2026-06-13T05:53:14.857", "createdAt" : "2026-06-13T05:53:14.857", "lastUpdated" : "2026-06-15T01:27:00.401", "ingestTimestamp" : "2026-06-13T05:53:14.857", "mongoId" : "68e0a7e4ce260f92cbf8eb8d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3099236/apply", "salaryAnnualMin" : 57900, "salaryAnnualMax" : 123800, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Investigative data analysis", "Casework data analysis", "Casework trend analysis", "Trust", "Dive deep", "Employee investigations", "HR investigations", "Employee relations issues", "Employee relations", "Labor relations", "Issue mitigation", "Policy revision", "Employment law", "HR policies", "HR procedures" ], "skillCount" : 15, "jobCategory" : "human-resources", "dataQualityScore" : 0.8888889, "_score" : 538.09235, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cafe274d8ee00a09d81c5", "title" : "Global Investigator - EMEA", "company" : "TRM Labs", "industry" : "GTM", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Global Investigator in the Technology industry in the United Kingdom, adjusted for seniority and company size." }, "location" : "United Kingdom", "locations" : [ "United Kingdom" ], "timestamp" : "2026-06-15T07:07:54.135", "fingerprint" : "389fc9519bb709316dc5f7d6b36e5e5b32e127b08cede859b3bc2e2816017cb8", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/trm-labs/8554f8ec-d36a-4525-9a63-f899b2e89985/application", "externalId" : "8554f8ec-d36a-4525-9a63-f899b2e89985", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "professionalSkills" : [ "Risk management", "Legal analysis", "Compliance oversight" ], "hardSkillsList" : [ "Asset recovery", "Blockchain tracing", "VASP tracing", "Backtrace analysis" ], "softSkillsList" : [ "Adaptability", "Creative problem-solving" ], "hardSkills" : [ { "name" : "Asset recovery", "level" : "intermediate" }, { "name" : "Blockchain tracing", "level" : "intermediate" }, { "name" : "VASP tracing", "level" : "intermediate" }, { "name" : "Backtrace analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" }, { "name" : "Creative problem-solving" } ], "majorSkills" : "Scam investigation, Blockchain analysis, Asset recovery", "majorSkillsList" : [ "Scam investigation", "Blockchain analysis", "Asset recovery" ], "coreResponsibilities" : "Validate blockchain leads, Conduct tracing, Assess regulated platforms, Produce investigative documentation, Support victim recovery outcomes, Validate blockchain signals, Escalate high-confidence matters, Trace victim funds, Run backtrace for frozen funds, Support asset-preservation workflows", "teamCollaboration" : "Follow-the-sun rotation; Distributed async-first; Structured syncs; Cross-functional teams", "domainKnowledge" : "Pig butchering syndicates; Romance fraud networks; Investment scam operations; Cryptocurrency investigations; Regulated platforms; Blockchain technology", "domainList" : [ "pig-butchering-syndicates", "romance-fraud-networks", "investment-scam-operations", "cryptocurrency-investigations", "regulated-platforms", "blockchain-technology" ], "domainSpecificKnowledge" : [ "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "Cryptocurrency investigations", "Regulated platforms", "Blockchain technology" ], "toolProficiency" : [ "Slack", "Notion" ], "communicationSkills" : "Written communication", "documentationSkills" : "Investigative documentation", "problemSolvingSkills" : "Creative problem solving", "outcomesObjectives" : "Victim-centered recovery outcomes", "qualificationsBasic" : "3–5 years cryptocurrency investigations, 3–5 years asset-recovery experience, Regulated platforms behavior understanding, Blockchain / cryptocurrency tracing, Forward-then-backward trace, Exchange attribution, Co-mingling handling, Multi-hop VASP tracing, LIFO/FIFO backtrace for recovery, Investigative packages for legal, Investigative packages for compliance, Investigative packages for enforcement, AI fluency", "qualificationsPreferred" : "Creative tactical thinking", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The Scam Investigations team leads TRM's response against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. The team operates an integrated workflow — from AI-supported complaint triage to time-sensitive investigation, escalation, and recovery support for victims. The team runs a follow-the-sun rotation with investigators across NA, EMEA, and APAC for around-the-clock coverage. Distributed, async-first via Slack and Notion, with structured syncs for alignment. High autonomy, high standards, low bureaucracy. As a Global Investigator (EMEA), you will work at the recovery-focused layer of scam investigation. You will validate high-priority blockchain leads, conduct forward and backward tracing, assess whether funds touch regulated platforms or other actionable endpoints, and produce clear investigative documentation that supports time-sensitive escalation and victim-centered recovery outcomes. The Impact You Will Have: - Validate time-sensitive blockchain signals and move high-confidence matters through the appropriate escalation workflow - Trace victim funds end-to-end — forward to the wallets that consolidate them, backward to the platforms they came from - Own the recovery side. After a freeze, run the backtrace that ties frozen funds to specific victims - Support time-sensitive asset-preservation workflows with regulated platforms and ecosystem partners What We're Looking For: - 3–5 years of cryptocurrency investigations or asset-recovery experience - You understand how regulated platforms behave under request - Blockchain / cryptocurrency tracing (required, gating) — forward-then-backward trace, exchange attribution, co-mingling handling, multi-hop VASP tracing, and LIFO/FIFO backtrace for recovery work. Non-negotiable. - Experience producing investigative packages that can support formal legal, compliance, or enforcement workflows - Creative tactical thinking - AI fluency (required) - Strong written communication LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES https://www.trmlabs.com/culture | INTERVIEWING https://www.trmlabs.com/interviewing | FAQS https://www.trmlabs.com/faq", "summaryDescription" : "Global Investigator - EMEA at TRM Labs. Skills: Scam investigation, Blockchain analysis, Asset recovery. Validate blockchain leads. Conduct tracing", "createdAt" : "2026-06-14T21:04:37.851", "lastUpdated" : "2026-06-15T07:07:54.135", "ingestTimestamp" : "2026-06-14T21:04:37.851", "mongoId" : "6a2cafe274d8ee00a09d81c5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Asset recovery", "Blockchain tracing", "VASP tracing", "Backtrace analysis", "Adaptability", "Creative problem-solving", "Scam investigation", "Blockchain analysis", "Risk management", "Legal analysis", "Compliance oversight", "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "Cryptocurrency investigations", "Regulated platforms", "Blockchain technology", "Slack", "Notion" ], "skillCount" : 19, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 537.167, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a16218d58b93c861e922ba1", "title" : "Remittance Fraud Investigator", "company" : "Mukuru", "industry" : "FinTech", "salary" : { "min" : 350000.0, "max" : 550000.0, "currency" : "ZAR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Remittance Fraud Investigator in Cape Town, South Africa, adjusted for the FinTech industry." }, "location" : "Cape Town, ZA", "locations" : [ "Cape Town", "ZA", "Johannesburg", "ZA", "Pretoria", "ZA" ], "timestamp" : "2026-06-16T04:02:17.494", "fingerprint" : "3e7e71183bc8f10da39016eb7ef060516d77da76a8ba96ebd39c9d61626425d8", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://mukuru.breezy.hr/p/dd99794a7ef8-remittance-fraud-investigator", "externalId" : "dd99794a7ef8", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cape Town", "state" : "Western Cape", "country" : "South Africa", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "-33.9288301,18.4172197" } ], "locationText" : "Cape Town, Western Cape, South Africa", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Investigate fraud patterns, Protect customers from fraud, Ensure safe money movement", "rawDescription" : "Protecting our customers. Strengthening trust. Powering safe money movement. At Mukuru, we move money with purpose and that means staying one step ahead of fraud. We’re looking for a sharp, curious, and driven Fraud Investigator who is passionate about uncovering the truth, protecting customers, an", "summaryDescription" : "Remittance Fraud Investigator at Mukuru. Investigate fraud patterns. Protect customers from fraud", "createdAt" : "2026-06-14T20:28:30.009", "lastUpdated" : "2026-06-16T04:02:17.494", "ingestTimestamp" : "2026-06-14T20:28:30.009", "mongoId" : "6a16218d58b93c861e922ba1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 537.01166, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "69fda4e34c40e2acd1b997d7", "title" : "Investigation Specialist", "company" : "Amazon Dev Center India", "industry" : "Administrative Support, Investigation, no business category", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Investigation Specialist in Hyderabad, India, adjusted for mid-seniority and e-commerce industry." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T01:59:59.262", "fingerprint" : "a24409130ad7ef06920fa33a5684b755bcd49e870c8a4e27f3b5e86b8883a6e4", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10413341/apply", "externalId" : "e4278e43-36b2-48e1-a6a0-97aa08cacb4f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Ecommerce payments", "Trust and safety", "Customer-driven workplace" ], "hardSkillsList" : [ "Transaction authentication" ], "softSkillsList" : [ "Analytical", "Individual problem-solving", "Judgment" ], "hardSkills" : [ { "name" : "Transaction authentication", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical" }, { "name" : "Individual problem-solving" }, { "name" : "Judgment" } ], "majorSkills" : "Risk Management, Investigation, Ecommerce risk", "majorSkillsList" : [ "Risk Management", "Investigation", "Ecommerce risk" ], "coreResponsibilities" : "Research and evaluate facts surrounding seller transactions, Take appropriate action on investigated transactions, Document actions by providing detailed annotations, Communicate with external customers via phone or email, Communicate with internal customers and peers, Understand the issue and make best use of, Systematically escalate problems or variance, Communicate with internal and external stakeholders, Understand performance metrics to create analysis, Meet predetermined and assigned productivity targets and quality", "teamCollaboration" : "Department management; Risk analysts; Risk engineers; Company associates", "domainKnowledge" : "Online ecommerce risk; Ecommerce payments; Trust and safety", "domainList" : [ "online-ecommerce-risk", "ecommerce-payments", "trust-and-safety" ], "domainSpecificKnowledge" : [ "Online ecommerce risk", "Ecommerce payments", "Trust and safety" ], "toolProficiency" : [ "Microsoft Office" ], "communicationSkills" : "Written communication; Verbal communication; Interpersonal skills", "documentationSkills" : "Detailed annotations", "problemSolvingSkills" : "Problem solving; Analytical skills; Logical analysis", "specialRequirements" : "Seasonal role (FTC) for 12 months", "outcomesObjectives" : "Elimination of online ecommerce risk; Fulfills department standards for time spent; Productivity and quality assurance", "qualificationsBasic" : "Bachelor's degree, Speak, write, and read fluently in English, Experience with Microsoft Office products and applications, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, Experience in payments or e-commerce", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "***Please note that this job role is a seasonal role (FTC) for 12 months on the payroll of Amazon*** Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Position will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Basic Qualifications . Candidate must hold a bachelor's degree . Speak, write, and read fluently in English . Experience with Microsoft Office products and applications . Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays . Experience in payments or e-commerce Communication Skills • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyze problems logically • Self disciplined, diligent, proactive and detail oriented • Strong time management and organizational skills • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent • Excellent ability to determine situational needs and provide appropriate solutions Key job responsibilities This includes, but is not limited to: • Researches and evaluates facts surrounding seller transactions • Takes appropriate action on investigated transactions based on established standard operation procedure and tools • Documents their actions by providing detailed annotations • Communicates with external customers via phone or email during the investigation process • Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process • Understand the issue and make best use of the available resources to resolve it • Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard • Communicate with internal and external stakeholders • Understand performance metrics to create analysis for driving business goals • Meet predetermined and assigned productivity targets and quality standards Basic Qualifications: - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce Preferred Qualifications: - Speak, write, and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Investigation Specialist at Amazon Dev Center India. Skills: Risk Management, Investigation, Ecommerce risk. Research and evaluate facts surrounding seller transactions. Take appropriate action on investigated transactions", "postedDate" : "2026-06-13T04:38:30.465", "createdAt" : "2026-06-13T04:38:30.465", "lastUpdated" : "2026-06-15T01:59:59.262", "ingestTimestamp" : "2026-06-13T04:38:30.465", "mongoId" : "69fda4e34c40e2acd1b997d7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10413341/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Transaction authentication", "Analytical", "Individual problem-solving", "Judgment", "Risk Management", "Investigation", "Ecommerce risk", "Ecommerce payments", "Trust and safety", "Customer-driven workplace", "Online ecommerce risk", "Microsoft Office" ], "skillCount" : 12, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 535.07965, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "69cf3f072beec4dd3d934199", "title" : "Investigation Representative", "company" : "ASSPL", "industry" : "Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics", "salary" : { "min" : 450000.0, "max" : 750000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an E-Commerce Investigation Representative in Telangana, India, adjusted for junior seniority and company size." }, "location" : "Telangana, IND", "locations" : [ "Telangana, IND" ], "timestamp" : "2026-06-15T01:58:43.291", "fingerprint" : "bbb574d456c3662e4d5b2fbf7aed51326bfc548afa5c157a28236bb73e8fdff3", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10381969/apply", "externalId" : "a39ebde9-5090-4e4c-a51f-2e6344848bdf", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Telangana", "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Telangana, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "technicalSkills" : "SQL", "professionalSkills" : [ "Data analysis", "Process improvements", "Automation" ], "hardSkillsList" : [ "Analytical skills", "Attention to detail" ], "hardSkills" : [ { "name" : "Analytical skills", "level" : "intermediate" }, { "name" : "Attention to detail", "level" : "intermediate" } ], "majorSkills" : "Investigation, Data analysis", "majorSkillsList" : [ "Investigation", "Data analysis" ], "coreResponsibilities" : "Manage daily operational activities, Provide accurate resolution to sellers and fulfillment centres, Support Sellers, Associates, and Management, Ensure program standards for individual and team performance, Facilitate flow of information between different stakeholders, Resolve issues created by sellers accurately in a, Provide timely resolution to the issue, Research issues, Query internal tools, Make real-time decisions, Analyze data, Notice trends, Drive seller experience without compromising on time, Understand inbounding, Communicate clearly in english in the written and, Conduct assigned investigations in a timely manner, Use data analysis and other tools, Facilitate flow of information, Report progress, Identify blockers, Provide resolutions, Summarize findings, Propose solutions, Identify gaps, Identify risks in current mechanisms, Plan freight delivery, Perform rescue operations, Contingency management", "teamCollaboration" : "Cross-functional coordination; Vendor management; Stakeholder management", "domainKnowledge" : "Inbounding", "domainList" : [ "inbounding" ], "domainSpecificKnowledge" : [ "Inbounding" ], "toolProficiency" : [ "Windows", "Microsoft Outlook", "Microsoft Word" ], "communicationSkills" : "Written communication; Verbal communication", "problemSolvingSkills" : "Deep dive analysis", "qualificationsBasic" : "1 year of work experience, Excellent communication skills (written and verbal) in English language, Ability to communicate correctly and understand the issues, Ability to concentrate and follow up on issues without distraction to resolution, Work successfully in a team environment as well as independently, Familiarity with Windows, Microsoft Outlook, Microsoft Word, internet browser, Excellent typing skills, Demonstrates an ability to successfully navigate websites, Deep diving skills", "qualificationsPreferred" : "Experience with advanced use of SQL for data mining, Experience in creating process improvements with automation and analysis", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ROW IB team is seeking a highly motivated Investigation Specialist to help manage daily operational activities centrally across INFCs. Our teams' objective is to provide the accurate resolution to all the sellers and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class services with Amazon.in's customer centric focus applied to the Seller experience. The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. An Investigation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers accurately in a timely manner. Key job responsibilities An Investigation Representative provides timely resolution to the issue in hand by researching, querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive seller experience without compromising on time. The candidate should have the basic understanding of inbounding and should be able to communicate clearly in english in the written and verbal form. A day in the life An Investigation Representative is responsible for conducting assigned investigations in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership throughout investigation life cycle by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. An Investigation Representative will insist on high standards by effective deep dive to summarize findings and proposing solutions by identifying gaps and risks in current mechanisms. About the team Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management. Basic Qualifications: - Experience that includes strong analytical skills, attention to detail, and effective communication abilities - - Graduation from a recognized university with 1 year of work experience. - - Excellent communication skills (written and verbal) in English language. - - Ability to communicate correctly and understand the issues. - - Ability to concentrate and follow up on issues without distraction to resolution. - - Work successfully in a team environment as well as independently. - - Familiarity with Windows, Microsoft Outlook, Microsoft Word, internet browser and Excellent typing skills. - - Demonstrates an ability to successfully navigate websites. - - Deep diving skills Preferred Qualifications: - Experience with advanced use of SQL for data mining , or experience in creating process improvements with automation and analysis. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Investigation Representative at ASSPL. Skills: Investigation, Data analysis. Manage daily operational activities. Provide accurate resolution to sellers and fulfillment centres", "postedDate" : "2026-06-13T03:45:35.419", "createdAt" : "2026-06-13T03:45:35.419", "lastUpdated" : "2026-06-15T01:58:43.291", "ingestTimestamp" : "2026-06-13T03:45:35.419", "mongoId" : "69cf3f072beec4dd3d934199", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10381969/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Analytical skills", "Attention to detail", "Investigation", "Data analysis", "Process improvements", "Automation", "Inbounding", "Windows", "Microsoft Outlook", "Microsoft Word" ], "skillCount" : 10, "jobCategory" : "data", "dataQualityScore" : 0.8888889, "_score" : 531.45703, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2d131874d8ee00a0ae5ff8", "title" : "Senior Investigative Reporter", "company" : "Project On Government Oversight", "industry" : "Media", "salary" : { "min" : 95000.0, "max" : 140000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Investigative Reporter in Washington, DC, adjusted for the non-profit/government industry and senior experience level." }, "location" : "Washington, DC", "locations" : [ "Washington", "DC" ], "timestamp" : "2026-06-16T00:27:12.005", "fingerprint" : "ae20b2c839e60de52b875cc2982802d52da2e71c3285fd99f1b32ec915302a09", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://pogo.breezy.hr/p/994a94987de9-senior-investigative-reporter", "externalId" : "994a94987de9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "coreResponsibilities" : "Expose waste, Expose corruption, Expose abuse of power, Expose government failures, Champion reforms", "domainKnowledge" : "Government oversight", "domainList" : [ "government-oversight" ], "domainSpecificKnowledge" : [ "Government oversight" ], "remoteFriendly" : false, "rawDescription" : "Founded in 1981 in partnership with whistleblowers, the Project On Government Oversight (POGO) is a nonpartisan independent watchdog that works to expose waste, corruption, abuse of power, and other instances where the government fails to serve the public. We champion reforms to achieve a more effe", "summaryDescription" : "Senior Investigative Reporter at Project On Government Oversight. Expose waste. Expose corruption", "createdAt" : "2026-06-14T18:42:24.041", "lastUpdated" : "2026-06-16T00:27:12.005", "ingestTimestamp" : "2026-06-14T18:42:24.041", "mongoId" : "6a2d131874d8ee00a0ae5ff8", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 140000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Government oversight" ], "skillCount" : 1, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "_score" : 530.0011, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.9 }, { "id" : "6a2c920a74d8ee00a0984af8", "title" : "Sr. Investigations Analyst", "company" : "SpaceX", "industry" : "Cybersecurity", "salary" : { "min" : 145000.0, "max" : 215000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Investigations Analyst in Hawthorne, United States, adjusted for seniority, company size, and the technology industry." }, "location" : "Hawthorne, CA, United States", "locations" : [ "Hawthorne", "CA", "United States" ], "timestamp" : "2026-06-15T09:12:34.398", "fingerprint" : "d3d03e11dbe9a418a3714e001dbec6bcc10e9824e5e652f372adf59ab4b9867e", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/spacex/jobs/8585050002?gh_jid=8585050002", "externalId" : "8585050002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hawthorne", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.9128272,-118.3426122" } ], "locationText" : "Hawthorne, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Data analysis, Data collection, Data dissemination, Network monitoring, Data analytics, SIEM, UEBA, DLP", "professionalSkills" : [ "Investigations", "Analytic tradecraft", "Risk evaluation", "Threat intelligence", "Case studies", "Metrics reporting" ], "hardSkillsList" : [ "Insider threat analysis", "Digital forensics", "EDiscovery" ], "softSkillsList" : [ "Discretion", "Confidentiality" ], "hardSkills" : [ { "name" : "Insider threat analysis", "level" : "intermediate" }, { "name" : "Digital forensics", "level" : "intermediate" }, { "name" : "EDiscovery", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Discretion" }, { "name" : "Confidentiality" } ], "majorSkills" : "Insider threat, Investigations, Data analysis", "majorSkillsList" : [ "Insider threat", "Investigations", "Data analysis" ], "coreResponsibilities" : "Conduct investigations and analysis, Uphold investigation and analytic tradecraft standards, Collect and analyze program data, Evaluate insider threat risk, Triage anomalous event data, Initiate investigations, Decipher underlying trends, Extract and organize insider threat program data, Build metrics, reports and case studies, Communicate findings, Support employee training and briefings, Liaise with external partners, Benchmark insider threat program, Share threat intelligence, Further investigations, Identify and implement program improvement methods, Manage and safeguard sensitive information", "teamCollaboration" : "Information Security; HR; Legal; Government Security; Physical Security; External partners; Team members; Management; Stakeholders; Industry partners; Government partners", "domainKnowledge" : "Insider threat program; Data exfiltration; Proprietary technology protection; Human transport vehicles; Satellite communications network", "domainList" : [ "insider-threat-program", "data-exfiltration", "proprietary-technology-protection", "human-transport-vehicles", "satellite-communications-network" ], "domainSpecificKnowledge" : [ "Insider threat program", "Data exfiltration", "Proprietary technology protection", "Human transport vehicles", "Satellite communications network" ], "toolProficiency" : [ "Splunk", "Panther", "Exabeam", "Microsoft Purview" ], "communicationSkills" : "Written communication; Oral communication; Produce reports; Timely communication; Accurate communication", "documentationSkills" : "Reporting findings", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Analytical skills", "specialRequirements" : "Extended hours, Weekends, Ad hoc travel, Active TS/SCI clearance, Obtain TS/SCI clearance, Background check, Drug/alcohol test, Random drug and alcohol testing, U.S. citizen or national, U.S. lawful permanent resident, Refugee, Asylee", "qualificationsBasic" : "Bachelor's degree and 5+ years professional experience, 9+ years professional experience in lieu of degree", "qualificationsPreferred" : "4+ years using SIEM, 4+ years conducting digital forensic investigations, Working level understanding of insider threat program, Proficiency in Microsoft Purview for eDiscovery, Familiarity with continuous assessment and detection tuning, Investigation experience conducting preliminary assessments, Ability to conduct interviews on short notice", "workSiteFlexibility" : "Onsite", "rawDescription" : "SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SR. INVESTIGATIONS ANALYST SpaceX is seeking a dynamic and driven individual with a demonstrated ability to work independently and as a member of a team in a fast-paced, high-tech environment. Our goal is to protect some of the world’s most advanced technologies including: rockets, Dragon capsules for human transport, inter-planetary transport vehicles, the world's largest satellite communications network, etc. As an industry leader, we are a target of adversaries, both foreign and domestic, focused on slowing us down and accessing our proprietary technology. The work we do will literally safeguard mankind becoming an interplanetary species. You will be responsible for the research, analysis, production, and dissemination of information relevant to protecting the safety and security of personnel, brand, global assets, intellectual property, and operations at SpaceX. This role will triage anomalous event data and analyze insider threat program datasets to respond to threats posed to SpaceX. You will use comprehensive understanding of various collection methods and platforms to explore new data sources, build effective queries, and combine information from disparate sources. RESPONSIBILITIES: Conduct comprehensive investigations and analysis in support of SpaceX intellectual property and security Uphold investigation and analytic tradecraft standards including confidentiality, objectivity, lawfulness, timeliness, and use of all available sources of information Collect and analyze available program data to evaluate insider threat risk to SpaceX infrastructure, programs, and operations Triage anomalous event data associated with indicators of data exfiltration, data destruction and other key indicators of concern Conduct internal investigations working with Information Security, HR, Legal, Government Security, Physical Security, and external partners based on information derived from internal and external sources Utilize network monitoring, data analytic, and other tools (DLP/SIEM/UEBA) to identify anomalous activity, initiate investigations and decipher underlying trends Extract and organize insider threat program data to build metrics, reports and case studies addressing mission requirements and timelines Communicate findings in a timely and accurate manner to team members, management, and relevant stakeholders Support employee training and briefings for internal and external audiences Liaise with external industry and government partners to benchmark insider threat program, share threat intelligence, and further investigations Continuously identify and help implement program improvement methods Manage and safeguard sensitive information, including case files, employee PII, and intelligence reports BASIC QUALIFICATIONS: Bachelor's degree and 5+ years of professional experience in internal investigations, information security, or IT; OR 9+ years professional experience in internal investigations, information security, counterintelligence, or IT in lieu of a degree PREFERRED SKILLS AND EXPERIENCE: 4+ years using a SIEM (Splunk, Panther, Exabeam, etc.) and/or conducting digital forensic investigations in government or corporate environment Working level understanding of insider threat program missions, internal stakeholders, and manifestations of insider threats Proficiency in Microsoft Purview for eDiscovery Familiarity with continuous assessment and detection tuning concepts for insider risk. Investigation experience conducting preliminary assessments, determining scope, investigation planning, evidence collection/handling, interviewing and reporting findings to internal and external stakeholders Ability to conduct interviews on short notice according to established internal guidelines. Excellent written and oral communication skills, with the ability to produce clear and concise reports Highly organized with a strong attention to detail Ability to adapt to changing priorities and deadlines Can swiftly adapt to new technical environments and workflows on the fly Ability to exercise discretion and confidentiality while conducting highly sensitive tasks ADDITIONAL REQUIREMENTS: Must be able to work extended hours and weekends as needed to support critical efforts and operations Must be willing to travel ad hoc Active TS/SCI clearance, or ability to obtain one. With an active clearance, candidates will be subject to pre-employment screening including background check and drug/alcohol test as well as random drug and alcohol testing during employment COMPENSATION AND BENEFITS: Pay range: Sr. Investigations Analyst: $120,000.00 - $160,000.00/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law. ITAR REQUIREMENTS: To conform to U. S. Government export regulations, applicant must be a (i) U. S. citizen or national, (ii) U. S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S. C. § 1157, or (iv) Asylee under 8 U.S. C. § 1158, or be eligible to obtain the required authorizations from the U. S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.", "summaryDescription" : "Sr. Investigations Analyst at SpaceX. Skills: Insider threat, Investigations, Data analysis. Conduct investigations and analysis. 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You understand how regulated platforms behave under request, including the difference between voluntary cooperation and formal process, and you treat getting money back to victims as part of your job rather than a downstream handoff." ], "hardSkillsList" : [ "blockchain / cryptocurrency tracing", "AI fluency" ], "softSkillsList" : [ "adaptability, collaboration, creative problem-solving, ownership, candor, humility" ], "hardSkills" : [ { "name" : "blockchain / cryptocurrency tracing", "level" : "intermediate" }, { "name" : "AI fluency", "level" : "intermediate" } ], "softSkills" : [ { "name" : "adaptability, collaboration, creative problem-solving, ownership, candor, humility" } ], "majorSkills" : "blockchain tracing, asset recovery, investigative documentation, AI fluency", "majorSkillsList" : [ "blockchain tracing, asset recovery, investigative documentation, AI fluency" ], "coreResponsibilities" : "Validate high-priority blockchain leads, conduct forward and backward tracing, assess whether funds touch regulated platforms or other actionable endpoints, and produce clear investigative documentation that supports time-sensitive escalation and victim-centered recovery outcomes.", "teamCollaboration" : "High autonomy, high standards, low bureaucracy — work directly with engineering, analysts, legal counterparts, and partners who depend on the team’s output.", "toolProficiency" : [ "Slack, Notion" ], "communicationSkills" : "frequent, high-touch communication", "documentationSkills" : "investigative documentation; produce clear investigative documentation", "continuousLearning" : "Continuously learn new issues in crypto.", "innovationCreativity" : "Creative problem solving and out-of-the-box thinking.", "problemSolvingSkills" : "creative tactical thinking; assess whether funds touch regulated platforms; figure out the first move", "specialRequirements" : "Follow-the-sun rotation — the team runs investigators across NA, EMEA, and APAC for around-the-clock coverage. Distributed, async-first via Slack and Notion, with structured syncs for alignment. Surge availability expected during time-sensitive disruption windows.", "outcomesObjectives" : "Victim recovery is the goal.", "qualificationsBasic" : "3–5 years of cryptocurrency investigations or asset-recovery experience. Experience producing investigative packages that can support formal legal, compliance, or enforcement workflows. Creative tactical thinking — demonstrated ability to pivot from a single point to a network view, identifying operators behind operations.", "remoteFriendly" : true, "rawDescription" : "BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The Scam Investigations team is TRM’s tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. The team operates an integrated workflow — from AI-supported complaint triage to time-sensitive investigation, escalation, and recovery support for victims. As a Global Investigator, you will work at the recovery-focused layer of scam investigation. You will validate high-priority blockchain leads, conduct forward and backward tracing, assess whether funds touch regulated platforms or other actionable endpoints, and produce clear investigative documentation that supports time-sensitive escalation and victim-centered recovery outcomes. The impact you will have here: - Validate time-sensitive blockchain signals and move high-confidence matters through the appropriate escalation workflow. Speed and accuracy both matter. - Trace victim funds end-to-end — forward to the wallets that consolidate them, backward to the platforms they came from. Your work feeds directly into the legal packages that recover them. - Own the recovery side. After a freeze, run the backtrace that ties frozen funds to specific victims and produce the documentation that drives restitution. The freeze is the start. Victim recovery is the goal. - Support time-sensitive asset-preservation workflows with regulated platforms and ecosystem partners. What we’re looking for: - 3–5 years of cryptocurrency investigations or asset-recovery experience — law enforcement crypto units, blockchain analytics firms, exchange compliance investigations, or equivalent. You understand how regulated platforms behave under request, including the difference between voluntary cooperation and formal process, and you treat getting money back to victims as part of your job rather than a downstream handoff. - You don’t need a checklist to start. Handed something you’ve never seen, you figure out the first move and take it. When the playbook stops, you keep going. - You think in outcomes, not lanes. If “that’s not what I was hired for” is a sentence you reach for, this isn’t the seat. - Experience producing investigative packages that can support formal legal, compliance, or enforcement workflows. - Creative tactical thinking — demonstrated ability to pivot from a single point to a network view, identifying operators behind operations. - Blockchain / cryptocurrency tracing (required, gating) — forward-then-backward trace, exchange attribution, co-mingling handling, multi-hop VASP tracing, and LIFO/FIFO backtrace for recovery work. Non-negotiable. - AI fluency (required) — you use AI tools in your workflow to synthesize returns, draft outputs, and accelerate analysis, with examples of how AI has impacted your work. About the team: - Follow-the-sun rotation — the team runs investigators across NA, EMEA, and APAC for around-the-clock coverage. - Distributed, async-first via Slack and Notion, with structured syncs for alignment. - High autonomy, high standards, low bureaucracy — work directly with engineering, analysts, legal counterparts, and partners who depend on the team’s output. Team operating rhythms: - Daily monitoring shift - Daily shift handoff call - Weekly team syncs - All output documented in Notion and TRM’s investigative tools - Surge availability expected during time-sensitive disruption windows Learn about TRM Speed in this position: - React timely to the movement of funds during an ongoing investigation. - Support other teams on time sensitive issues that might be unforeseen. - Continuously learn new issues in crypto. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES https://www.trmlabs.com/culture | INTERVIEWING https://www.trmlabs.com/interviewing | FAQS https://www.trmlabs.com/faq", "summaryDescription" : "Global Investigator - APAC at TRM Labs. Skills: blockchain tracing, asset recovery, investigative documentation, AI fluency. Validate high-priority blockchain leads, conduct forward and backward tracing, assess whether funds touch regulated platforms or other actionable endpoints, and produce clear investigative documentation that supports time-sensitive escalation and victim-centered recovery outcomes.", "createdAt" : "2026-06-14T21:41:54.449", "lastUpdated" : "2026-06-15T14:15:58.690", "ingestTimestamp" : "2026-06-14T21:41:54.449", "mongoId" : "6a2cafe274d8ee00a09d81cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "blockchain / cryptocurrency tracing", "AI fluency", "adaptability, collaboration, creative problem-solving, ownership, candor, humility", "blockchain tracing, asset recovery, investigative documentation, AI fluency", "cryptocurrency investigations or asset-recovery experience — law enforcement crypto units, blockchain analytics firms, exchange compliance investigations, or equivalent. You understand how regulated platforms behave under request, including the difference between voluntary cooperation and formal process, and you treat getting money back to victims as part of your job rather than a downstream handoff.", "Slack, Notion" ], "skillCount" : 6, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "_score" : 526.2274, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "68e0a7e4ce260f92cbf8eb90", "title" : "Sr. ER Investigator, North America Central Investigations", "company" : "Amazon.com Services LLC", "industry" : "Human Resources, hr", "salary" : { "min" : 113300.0, "max" : 187300.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Nashville, Tennessee, USA", "locations" : [ "Nashville, Tennessee, USA" ], "timestamp" : "2026-06-15T04:02:44.504", "fingerprint" : "6ea3e1e1712129b5601693a1278d468c38cae0c8adf7f376dccc54ae06ecfc28", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3099238/apply", "externalId" : "4d2e049f-2d1c-431e-bfdb-3a5636618b70", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Nashville", "state" : "Tennessee", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.1622767,-86.7742984" } ], "locationText" : "Nashville, Tennessee, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Employee Relations", "HR Investigations", "Labor Relations", "Issue mitigation", "Policy revision", "Continuous improvement" ], "hardSkillsList" : [ "Data analysis", "Casework analysis", "Trend analysis" ], "softSkillsList" : [ "Interpersonal skills" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Casework analysis", "level" : "intermediate" }, { "name" : "Trend analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Interpersonal skills" } ], "majorSkills" : "Employee Relations, HR Investigations, Labor Relations", "majorSkillsList" : [ "Employee Relations", "HR Investigations", "Labor Relations" ], "coreResponsibilities" : "Investigate highly sensitive HR and Employee Relations issues, Conduct complainant, witness and subject employee interviews, Analyze data from various internal sources, Propose remedial action based on investigation, Produce completed investigation documentation, Independently manage assigned casework, Bring investigations to closure rapidly and definitively, Design, collect, and analyze employee and stakeholder feedback, Analyze aggregate casework data to identify issue trends, Identify opportunities for proactive issue mitigation, Analyze casework trends, Produce strategic recommendations to the business, Proactively address systemic issues, Engage in continuous improvement initiatives, Analyze and revise people programs, policies, and practices, Sustain a positive work environment, Consult and collaborate with business partners, Consult and collaborate with Corporate ER teams, Consult and collaborate with Legal teams, Consult and collaborate with 3rd Party Vendors, Work reactively on critical employee relations issues, Complete crisis-oriented issues with limited time", "teamCollaboration" : "Partner with business partners; Partner with Corporate ER teams; Partner with Legal teams; Partner with 3rd Party Vendors", "domainKnowledge" : "Employment law; HR policies; HR procedures; Employee relations", "domainList" : [ "employment-law", "hr-policies", "hr-procedures", "employee-relations" ], "domainSpecificKnowledge" : [ "Employment law", "HR policies", "HR procedures", "Employee relations" ], "communicationSkills" : "Communication skills; Interpersonal skills", "documentationSkills" : "Investigation documentation", "continuousLearning" : "Continuous improvement initiatives", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Problem solving", "qualificationsBasic" : "Bachelor's degree, Conducting investigative work, Claimant, witness, and target employee interviews, Investigative data analysis, Production of investigative documentation, Supporting hourly employee client group, Experience in a call center, distribution center, or manufacturing environment, 5-7 years human resource generalist experience, HR investigations specialist experience", "qualificationsPreferred" : "Knowledge of employment law, Knowledge of HR policies and procedures, Experience influencing at all levels, Experience in root cause analysis, Troubleshooting or problem solving experience, Advanced degree, JD, or other specialized training in labor employee relations", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our our Employee Workplace Relationship Solutions (EWRS) organization team as a Sr. HR Investigator on the North America Centralized Investigations (NACI) team. The central objective of the NACI team is to ensure fair and respectful treatment of employees, consistent with our core business values and objectives. The ideal candidate for this position has strong communication and interpersonal skills, enabling them to work successfully on a broad spectrum of employee and labor relations issues and projects. The Sr. HR Investigator will work proactively to: Key job responsibilities The Sr. HR Investigator will work proactively to: • Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation • Independently manage assigned casework, bringing investigations to closure rapidly and definitively • Design, collect, and analyze multiple levels of employee and stakeholder feedbackAnalyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation • Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues • Partner to engage in continuous improvement initiatives • Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for all WW Ops employees • Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations • The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position. Basic Qualifications: - Bachelor's degree - Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation - Experience supporting hourly employee client group - Experience in a call center, distribution center, or manufacturing environment - 5-7 years human resource generalist experience or HR investigations specialist experience Preferred Qualifications: - Knowledge of employment law and HR policies and procedures - Experience influencing at all levels within an organization, particularly at the executive level - Experience in root cause analysis and troubleshooting or problem solving - Advanced degree, JD, or other specialized training in labor/employee relations Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $113,300/year in our lowest geographic market up to $187,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.", "summaryDescription" : "Sr. ER Investigator, North America Central Investigations at Amazon.com Services LLC. Skills: Employee Relations, HR Investigations, Labor Relations. Investigate highly sensitive HR and Employee Relations issues. Conduct complainant, witness and subject employee interviews", "postedDate" : "2026-06-13T11:03:21.139", "createdAt" : "2026-06-13T11:03:21.139", "lastUpdated" : "2026-06-15T04:02:44.504", "ingestTimestamp" : "2026-06-13T11:03:21.139", "mongoId" : "68e0a7e4ce260f92cbf8eb90", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3099238/apply", "salaryAnnualMin" : 113300, "salaryAnnualMax" : 187300, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Casework analysis", "Trend analysis", "Interpersonal skills", "Employee Relations", "HR Investigations", "Labor Relations", "Issue mitigation", "Policy revision", "Continuous improvement", "Employment law", "HR policies", "HR procedures", "Employee relations" ], "skillCount" : 14, "jobCategory" : "human-resources", "dataQualityScore" : 1.0, "_score" : 522.462, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cafe274d8ee00a09d81d3", "title" : "Global Investigations Manager", "company" : "TRM Labs", "industry" : "GTM", "salary" : { "min" : 155000.0, "max" : 215000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in the Technology industry in Washington, United States, adjusted for seniority and company size." }, "location" : "Washington DC", "locations" : [ "Washington DC" ], "timestamp" : "2026-06-15T09:51:23.210", "fingerprint" : "437263f088add9e9a59687ff464e1309f0a0b70fb0ca9e8bd399bf4513cbbf7f", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/trm-labs/19815668-7376-43d6-b82e-d01f65288a0a/application", "externalId" : "19815668-7376-43d6-b82e-d01f65288a0a", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "AI", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Investigative work", "Complaint triage", "Case building", "Threat network construction", "Scam investigation" ], "hardSkills" : [ { "name" : "Investigative work", "level" : "intermediate" }, { "name" : "Complaint triage", "level" : "intermediate" }, { "name" : "Case building", "level" : "intermediate" }, { "name" : "Threat network construction", "level" : "intermediate" }, { "name" : "Scam investigation", "level" : "intermediate" } ], "majorSkills" : "People management, Investigative work, AI fluency, Legal process", "majorSkillsList" : [ "People management", "Investigative work", "AI fluency", "Legal process" ], "coreResponsibilities" : "Run the team, Manage investigators, Maintain work-product quality, Partner with engineering, Partner with legal, Partner with cross-functional teams, Convert priorities to workload, Escalate issues, Hire and develop staff, Source candidates, Run interview loops, Own onboarding, Write headcount cases, Defend talent density, Raise talent density, Be in the trenches", "teamCollaboration" : "Cross-functional teams; Engineering; Legal; Partners", "domainKnowledge" : "Pig butchering syndicates; Romance fraud networks; Investment scam operations; Cryptocurrency tracing; Financial crime investigations; Formal investigative process", "domainList" : [ "pig-butchering-syndicates", "romance-fraud-networks", "investment-scam-operations", "cryptocurrency-tracing", "financial-crime-investigations", "formal-investigative-process" ], "domainSpecificKnowledge" : [ "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "Cryptocurrency tracing", "Financial crime investigations", "Formal investigative process" ], "documentationSkills" : "Investigative documentation", "specialRequirements" : "Periodic on-site collaboration, Periodic travel, Ability to obtain Public Trust clearance", "qualificationsBasic" : "12+ months people management, 3-8 direct reports, Documented underperformance management, Hired, developed, managed out, Supervised investigative work product, AI fluency, Legal-process fluency, US Citizenship required, Washington, D.C. / MD / VA based", "qualificationsPreferred" : "Cryptocurrency tracing experience, Financial-crime investigations experience, Legal-process drafting experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The Scam Investigations team is TRM’s tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. The team operates an integrated workflow — from AI-supported complaint triage to time-sensitive investigation, escalation, and recovery support for victims. As Investigations Manager, you will lead the operational core of a high-volume scam-investigation workflow: managing investigators across triage and recovery support, maintaining work-product quality, and partnering closely with engineering, legal, and cross-functional teams. This is a player-coach role for someone who has done investigative work, can credibly review it, and can run the people-management cadence that allows a high-pressure team to sustain quality and throughput over time. The impact you will have: - Run the team. 1:1s, career-pathing, performance pulses, and growth feedback at TRM Manager standard. You convert priorities from department leadership into investigator workload, and escalate cleanly when something exceeds team-level scope. The reason your investigators stay and grow is you. - Hire and develop. Source actively alongside the recruiter, run thoughtful interview loops, and own end-to-end onboarding. When the team needs to grow — or when automation shifts the analyst-to-volume ratio — you write the headcount case. Talent density is yours to defend and raise. - Servant-leader by default. Every TRM manager is a doer. When the team needs you in the trenches, you’re there. What we’re looking for: - 12+ months of people management with 3–8 direct reports — documented continuous-feedback practice, real career-pathing conversations, and at least one documented underperformance management cycle. Has hired, developed, and (when needed) managed people out. - Operational / investigative experience — you have personally executed or supervised the kind of investigative work product this team produces (cryptocurrency tracing, financial-crime investigations, legal-process drafting). You are not currently a daily practitioner, but you are a credible QC layer on the team’s output. - AI fluency (required) — you use AI tools in your management workflow and you can articulate where AI accelerates your team’s output and where it doesn’t. AI fluency is evaluated during the interview process. - Legal-process fluency — working-level familiarity with subpoenas, warrants, preservation requests, and other formal investigative process. You do not need to be a lawyer; you need to understand how high-quality investigative documentation supports downstream action. - US Citizenship required - Washington, D.C. / MD / VA based (hybrid; periodic on-site collaboration and travel may be required) - Ability to obtain Public Trust clearance About the team: - Distributed, async-first via Slack and Notion, with structured syncs for alignment. Primary time-zone overlap: US Eastern / Central. - High autonomy, high standards, low bureaucracy — work directly with engineering, analysts, legal counterparts, and partners who depend on the team’s output. Team operating rhythms: - Weekly 1:1s with direct reports - Weekly team sync covering active work, throughput, and escalations - 6-week performance pulse cycle across the team - Quarterly career-pathing conversations and Areas of Responsibility audits - Surge availability expected during time-sensitive disruption windows LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES https://www.trmlabs.com/culture | INTERVIEWING https://www.trmlabs.com/interviewing | FAQS https://www.trmlabs.com/faq", "summaryDescription" : "Global Investigations Manager at TRM Labs. Skills: People management, Investigative work, AI fluency, Legal process. Run the team. Manage investigators", "createdAt" : "2026-06-14T05:38:35.336", "lastUpdated" : "2026-06-15T09:51:23.210", "ingestTimestamp" : "2026-06-14T05:38:35.336", "mongoId" : "6a2cafe274d8ee00a09d81d3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 215000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Investigative work", "Complaint triage", "Case building", "Threat network construction", "Scam investigation", "People management", "AI fluency", "Legal process", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "Cryptocurrency tracing", "Financial crime investigations", "Formal investigative process" ], "skillCount" : 21, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "_score" : 521.7914, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cafe274d8ee00a09d81d5", "title" : "All Source Investigator", "company" : "TRM Labs", "industry" : "R&D", "salary" : { "min" : 115000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level All Source Investigator in the Technology industry in the United States, adjusted for company size and remote work." }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-15T09:03:25.355", "fingerprint" : "1b6208e8fd67c5dc133a0e71d5690417e2a827ba45f656049d51c81343f09618", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/trm-labs/c73b68b0-aeb7-49ff-a42c-4fa32236b6b0/application", "externalId" : "c73b68b0-aeb7-49ff-a42c-4fa32236b6b0", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "AI", "professionalSkills" : [ "Targeting", "Intelligence analysis", "Link analysis", "Pattern analysis" ], "hardSkillsList" : [ "On-chain attribution", "Off-chain telemetry", "OSINT analysis", "Commercial data analysis" ], "hardSkills" : [ { "name" : "On-chain attribution", "level" : "intermediate" }, { "name" : "Off-chain telemetry", "level" : "intermediate" }, { "name" : "OSINT analysis", "level" : "intermediate" }, { "name" : "Commercial data analysis", "level" : "intermediate" } ], "majorSkills" : "All-source investigation, Legal process, AI tools", "majorSkillsList" : [ "All-source investigation", "Legal process", "AI tools" ], "coreResponsibilities" : "Lead targeting-driven investigative work, Take legal process to the ground, Follow the data, Deliver actionable intelligence, Operate intelligence flywheel daily, Fuse on-chain and off-chain data, Build operational pictures, Run legal process end-to-end, Convert returns into intelligence, Trace scam compounds geographically, Trace scam compounds operationally, Combine attribution with telemetry, Identify operators, Identify controllers, Identify movement patterns, Process returns at high volume, Feed victim data, Feed operator data, Find the seams, Pivot from victim to operation, Multiply leads, Partner with Threat Intelligence Analyst, Partner with All-Source Lead, Translate strategy into packages, Influence federal investigations", "teamCollaboration" : "Partner with Threat Intelligence Analyst; Partner with All-Source Lead; Work with analysts; Work with engineers; Work with customers", "domainKnowledge" : "Pig butchering syndicates; Romance fraud networks; Investment scam operations; On-chain data; Off-chain telemetry; OSINT; Crypto", "domainList" : [ "pig-butchering-syndicates", "romance-fraud-networks", "investment-scam-operations", "on-chain-data", "off-chain-telemetry", "osint", "crypto" ], "domainSpecificKnowledge" : [ "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "On-chain data", "Off-chain telemetry", "OSINT", "Crypto" ], "communicationSkills" : "Written communication; Memos; Attribution write-ups; Federal-style leads", "problemSolvingSkills" : "Creative tactical thinking; Link analysis; Pattern analysis", "specialRequirements" : "US Citizenship required, Located in the US", "outcomesObjectives" : "Dismantle scam operations; Deliver actionable intelligence; Generate defensible target packages", "qualificationsBasic" : "3 to 5 years investigative experience, Federal law enforcement experience, Intelligence Community analysis experience, Legal process expertise, Drafted and worked legal process returns, Creative tactical thinking, Link and pattern analysis fluency, Written communication skills, AI fluency", "qualificationsPreferred" : "Crypto experience", "remoteFriendly" : true, "rawDescription" : "BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. ABOUT THE ROLE The Scam Disruption team is TRM's tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. As an All-Source Investigator, you’ll lead targeting-driven investigative work: taking legal process to the ground, following the data wherever it leads, and delivering actionable intelligence to law enforcement partners. You will operate the \"intelligence flywheel\" daily — fusing on-chain and off-chain data to build operational pictures that help dismantle scam operations. THE IMPACT YOU WILL HAVE - Run legal process end-to-end against scam infrastructure and convert returns into targeting-ready intelligence for TRM’s teams and law enforcement partners - Trace scam compounds geographically and operationally — combining on-chain attribution with off-chain telemetry, OSINT, and commercially available data to identify operators, controllers, and movement patterns - Work the intelligence flywheel operationally — processing returns at high volume and feeding victim and operator data into TRM's intelligence and product pipelines - Find the seams — pivot from a single victim into uncovering the operation and multiplying leads - Partner with the Threat Intelligence Analyst (Scams Expert) and the All-Source Lead to translate disruption strategy into targeting packages that influence federal investigations WHAT WE'RE LOOKING FOR - 3 to 5 years of all-source investigative or targeting experience — federal law enforcement (former 1811s — e.g., FBI, HSI, IRS-CI, Secret Service), Intelligence Community all-source analysis, or mission-aligned private sector equivalent - Legal process expertise — you have personally drafted and worked returns from US legal process and know how to operationalize the data - Creative tactical thinking — demonstrated ability to pivot from a single point to a network view, identifying operators behind operations - Link and pattern analysis fluency — ability to correlate disparate data sources to generate defensible target packages - Strong written communication — skilled at writing memos, attribution write-ups, and federal-style leads that are actionable - AI fluency (required) — you use AI tools in your workflow, synthesizing returns, drafting outputs, and accelerating analysis, with examples of how AI has impacted your work - Crypto experience is a plus, not a requirement — we teach on-chain tradecraft; we cannot teach the targeter's instinct - US Citizenship required - Must be located in the US ABOUT THE TEAM - The Scam Disruption team operates within TRM’s Blockchain Intelligence organization, alongside threat intelligence analysts, on-chain investigators, and federal partners - All-Source Investigators are the operational core, converting strategy and tooling into prosecutable, actionable intelligence - Distributed team with an async-first approach via Slack and Notion, plus structured syncs for alignment - High autonomy, high standards, low bureaucracy — work directly with analysts, engineers, and customers who depend on your output TEAM OPERATING RHYTHMS - Weekly team syncs to align targeting priorities and review disruption opportunities - Daily async standups via Slack on active work, returns, and target packages in flight - Primary time zone overlap: US Eastern / Central - All output documented in Notion and TRM’s investigative tools - Surge availability expected during time-sensitive disruption windows JOIN OUR MISSION We seek people whose work matters, who build with speed and rigor, and who take pride in protecting others through their craft. If you’re excited by TRM’s mission but don’t check every box, apply anyway. Build to protect civilization. Let’s do it together. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES https://www.trmlabs.com/culture | INTERVIEWING https://www.trmlabs.com/interviewing | FAQS https://www.trmlabs.com/faq", "summaryDescription" : "All Source Investigator at TRM Labs. Skills: All-source investigation, Legal process, AI tools. Lead targeting-driven investigative work. Take legal process to the ground", "createdAt" : "2026-06-14T04:41:03.234", "lastUpdated" : "2026-06-15T09:03:25.355", "ingestTimestamp" : "2026-06-14T04:41:03.234", "mongoId" : "6a2cafe274d8ee00a09d81d5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "On-chain attribution", "Off-chain telemetry", "OSINT analysis", "Commercial data analysis", "All-source investigation", "Legal process", "AI tools", "Targeting", "Intelligence analysis", "Link analysis", "Pattern analysis", "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "On-chain data", "OSINT", "Crypto" ], "skillCount" : 17, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "_score" : 519.04205, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "6a17309c58b93c861ed12f64", "title" : "Investigator - PDD Framingham", "company" : "Committee for Public Counsel Services", "industry" : "Legal", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Investigator role in Framingham, MA, adjusted for mid-seniority and the legal industry." }, "location" : "Massachusetts-Framingham", "locations" : [ "Massachusetts-Framingham", "Legal Services", "Committee for Pub Counsel Srvc, Full-time, Full-time" ], "timestamp" : "2026-06-16T01:27:42.188", "fingerprint" : "0e67e75d22029cdee787802e2dd78e6501ec99f4ae6e6e831930ef14bb33062a", "source" : "taleo", "language" : "en", "applyUrl" : "https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=1086494", "externalId" : "1086494", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Framingham", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.2773177,-71.4165905" } ], "locationText" : "Framingham, Massachusetts, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "rawDescription" : "********************ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU APPLY THROUGH MASS CAREERS AND DO NOT COMPLETE THE CPCS iCIMS APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION.  PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK): https://careers-publiccounsel.icims.com/jobs/3100/investigator---pdd-framingham/job ******************** The Public Defender Division of Committee for Public Counsel Services, the Massachusetts public defender agency, is seeking an Investigator for the Framingham Office . Investigators conduct criminal defense investigations and aid in trial preparation for CPCS Trial Attorneys in District, and Superior Court cases in Middlesex County. Investigators are key members of the defense team who assist in developing defense strategies for indigent persons charged with criminal offenses by interviewing witnesses, documenting crime scenes, and later testifying in court. We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all. Our Values Courage • Accountability • Respect •   Excellence DIVERSITY AND INCLUSION MISSION STATEMENT CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to accept, listen to and respect the diverse circumstances of each client, as we dedicate ourselves to meeting their individual needs. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members. CPCS leadership is responsible for ensuring equity, diversity, and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility of each member of the CPCS community. AGENCY OVERVIEW CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters. The clients we represent are diverse across every context imaginable and bring many unique cultural dimensions to the matters we address. This reality creates a critical need for CPCS staff to be culturally competent and able to work well with people of different races, ethnicities, genders and/or sexual orientation identities, abilities, and limited English proficiency, among other protected characteristics. OFFICE OVERVIEW The Public Defender Division Framingham Trial Office provides public defense services for Middlesex County. The PDD Framingham Trial Office is conveniently located in Framingham and is frequently referred to as Metro West, a subsection of Greater Boston. Home to sights of great interest such as the Callahan State Park, and the peaceful and serene Garden in the Woods, the city of Framingham, founded in the mid-1600’s, now enjoys a rich and diverse population, and is indeed, a growing and vibrant community. Please access the following link to discover more about the CPCS Public Defender Division Framingham Trial Office: http://www.publiccounsel.net/dir/framingham-dist-pd POSITION OVERVIEW Public Defender Investigators are key members of the defense team and are responsible for conducting criminal defense investigations and trial preparation for CPCS Trial Attorneys as well as assisting in developing defense strategy for indigent persons charged with criminal offenses in the District, and Superior courts in Middlesex County. Key responsibilities of Investigators are locating and interviewing persons, obtaining facts, inspecting records, writing reports, documenting crime scenes, searching databases and social media, summonsing witnesses to court, shepherding witnesses through the trial court process, and testifying in court. Investigators work under the direction of the Attorney-in-Charge, the Director of Investigations, and the Supervising Investigator and work collaboratively with other staff investigators, Attorneys-in-Charge, and CPCS Administration. RESPONSIBILITIES Locating and interviewing cooperative and, at times, uncooperative witnesses, alleged victims, and clients; Investigating crime scenes, commonly located in neighborhoods that have been designated as ‘high crime areas’ by local law enforcement agencies; Preparing and presenting oral and/or written reports based upon interviews and/or information obtained during the course of the investigation; Conducting surveillance; Measuring, diagramming, and photographing locations where crimes may have taken place and/or any location appropriate to the defense strategy; Utilizing computers for on-line access to the Registry of Motor Vehicles, public records, databases, social networking sites, and various online searches; Keeping accurate records of all phases of the investigation, and being accountable for all aspects of the investigation; Testifying in court as needed; Networking and maintaining personal contact with individuals in various agencies, including, but not limited to, police departments, courts, state agencies, private sector agencies, and others to facilitate access to information necessary to the defense of a case; Reviewing and analyzing police reports and witness statements; Maintaining open lines of communication with attorneys as to investigative updates and case strategy and meeting all deadlines associated with cases; Maintaining professional and productive relationships with attorneys; Evaluating individuals and factual situations to aid the attorney in preparing and presenting a defense to the criminal charges; Advising attorneys regarding changes and developments in investigative tools and techniques; Developing familiarity with Massachusetts criminal laws and rules of criminal procedure; Serving summonses on witnesses and document record keepers; Arranging timely appearance of witnesses at court by keeping them “on call” and when necessary providing transportation for clients and/or witnesses to court or other facilities; Preparing exhibits for trials and hearings; Ability to work independently and outside of normal business hours as needed; Participating in training programs for attorneys, as well as investigators; and, Other duties as assigned. MINIMUM ENTRANCE REQUIREMENTS Associate degree with coursework in criminal justice, forensics, law or related area of study; a minimum of three years of experience in criminal defense investigations or a related investigative field which primarily involves the interviewing of persons, obtaining facts, inspection of records and writing reports; or an equivalent combination of education, experience, and skills; Must possess a valid and active Massachusetts driver’s license and have full access to a dependable automobile; and, Access to home internet access sufficient to work remotely. A bachelor’s degree may be substituted for up to 2 years of investigatory experience. QUALIFICATIONS/SKILLS Experience with Microsoft Office, internet databases, online searches and databases, and camera and video equipment; Strong interpersonal skills and ability to communicate effectively, orally and in writing; Good analytical and time-management skills; Bilingual abilities preferred; and, Adjusting scheduled hours to work outside of regular business hours, e.g., on nights and weekends, is required with some regularity. Ability to be flexible due to unexpected and times sensitive issues requiring immediate attention is essential. The successful candidates will be subject to a background check including CORI and driving history reviews. EEO Statement The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable federal and state statutes and organizational policies. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Sandra DeBow-Huang, at sdebow@publiccounsel.net ********************ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU APPLY THROUGH MASS CAREERS AND DO NOT COMPLETE THE CPCS iCIMS APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION.  PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK): https://careers-publiccounsel.icims.com/jobs/3100/investigator---pdd-framingham/job ******************** Investigator - CJC", "summaryDescription" : "Investigator - PDD Framingham at Committee for Public Counsel Services", "createdAt" : "2026-06-14T20:49:19.816", "lastUpdated" : "2026-06-16T01:27:42.188", "ingestTimestamp" : "2026-06-14T20:49:19.816", "mongoId" : "6a17309c58b93c861ed12f64", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "legal", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "_score" : 518.7361, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Legal", "llmIndustryConfidence" : 0.98 }, { "id" : "69e104422beec4dd3def28b7", "title" : "Investigation Specialist [ENG]", "company" : "Amazon Dev Center India", "industry" : "Administrative Support, Investigation, no business category", "salary" : { "min" : 750000.0, "max" : 1100000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Investigation Specialist in Hyderabad, India, adjusted for the e-commerce industry and company size." }, "location" : "Hyderabad, Telangana, IND", "locations" : [ "Hyderabad, Telangana, IND" ], "timestamp" : "2026-06-15T05:28:07.434", "fingerprint" : "9c987c2866921a50417ccf0b37475d9137861253211535d7820e9016dcccde7d", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10382734/apply", "externalId" : "30d930d1-5c31-4521-8688-8b2376bdde12", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hyderabad", "state" : "Telangana", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "17.3605890,78.4740613" } ], "locationText" : "Hyderabad, Telangana, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "coreResponsibilities" : "Investigate suspicious buyer activity and behavior, Communicate via email and telephone with buyers, merchants,, Make informed decisions about risk, Maintain Amazon's site quality by enforcing Amazon's Policy, Take appropriate action to identify and help minimize, Follow established escalation paths to ensure resolution, Participate in other special projects/assignments, Partner with appropriate business teams as necessary, Consistently achieve/exceed weekly productivity and quality standards", "domainKnowledge" : "e-commerce risk; fraud patterns", "domainList" : [ "e-commerce-risk", "fraud-patterns" ], "domainSpecificKnowledge" : [ "e-commerce risk", "fraud patterns" ], "toolProficiency" : [ "Microsoft Office" ], "qualificationsBasic" : "1+ years of customer service experience, Speak, write, and read fluently in English, Experience with Microsoft Office products and applications, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, Experience in payments or e-commerce", "qualificationsPreferred" : "Comfortable working in rotational shifts", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers. We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required. Key job responsibilities As part of your role, you will have the opportunity to: - Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customer’s, or merchants. - Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk. - Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines. - Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution. - Participate in other special projects/assignments and Partner with appropriate business teams as necessary. - Consistently achieve/exceed weekly productivity and quality standards. About the team The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Basic Qualifications: - 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce Preferred Qualifications: - Comfortable working in rotational shifts Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Investigation Specialist [ENG] at Amazon Dev Center India. Investigate suspicious buyer activity and behavior. Communicate via email and telephone with buyers, merchants,", "postedDate" : "2026-06-13T12:42:30.586", "createdAt" : "2026-06-13T12:42:30.586", "lastUpdated" : "2026-06-15T05:28:07.434", "ingestTimestamp" : "2026-06-13T12:42:30.586", "mongoId" : "69e104422beec4dd3def28b7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10382734/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "e-commerce risk", "fraud patterns", "Microsoft Office" ], "skillCount" : 3, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "_score" : 514.5396, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a306594f292fd229cfa97c1", "title" : "Lead, All-Source Investigations", "company" : "TRM Labs", "industry" : "R&D", "salary" : { "min" : 120000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Washington DC", "locations" : [ "Washington DC" ], "timestamp" : "2026-06-16T09:57:17.891", "fingerprint" : "2cb3065fde64b3c1397fd59f3df5874d8bb33f86d136059ee7982fcb232042a3", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/trm-labs/9a7e4e3d-e4c2-47ea-a57b-d7a449160d08/application", "externalId" : "9a7e4e3d-e4c2-47ea-a57b-d7a449160d08", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" } ], "locationText" : "Washington, District of Columbia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 8, "experienceLevel" : "Lead", "technicalSkills" : "On-chain data, Off-chain data", "professionalSkills" : [ "Link analysis", "Pattern analysis" ], "hardSkillsList" : [ "All-source analysis", "Investigative analysis", "Targeting analysis" ], "hardSkills" : [ { "name" : "All-source analysis", "level" : "intermediate" }, { "name" : "Investigative analysis", "level" : "intermediate" }, { "name" : "Targeting analysis", "level" : "intermediate" } ], "majorSkills" : "All-source investigations, Scam disruption, Intelligence analysis", "majorSkillsList" : [ "All-source investigations", "Scam disruption", "Intelligence analysis" ], "coreResponsibilities" : "Lead targeting-driven investigative work, Take legal process to the ground, Follow the data, Deliver actionable intelligence, Operate intelligence flywheel daily, Fuse on-chain and off-chain data, Build operational pictures, Dismantle scam operations, Run legal process end-to-end, Convert returns into intelligence, Trace scam compounds geographically, Trace scam compounds operationally, Combine on-chain attribution, Combine off-chain telemetry, Combine OSINT, Combine commercially available data, Identify operators, Identify controllers, Identify movement patterns, Process returns at high volume, Feed victim data, Feed operator data, Pivot from single victim, Uncover operations, Multiply leads, Partner with Threat Intelligence Analyst, Partner with All-Source Lead, Translate disruption strategy, Create targeting packages, Influence federal investigations", "teamCollaboration" : "Partner with Threat Intelligence Analyst; Partner with All-Source Lead; Work with analysts; Work with engineers; Work with customers; Weekly team syncs; Daily async standups", "domainKnowledge" : "Pig butchering syndicates; Romance fraud networks; Investment scam operations; On-chain attribution; Off-chain telemetry; Blockchain Intelligence", "domainList" : [ "pig-butchering-syndicates", "romance-fraud-networks", "investment-scam-operations", "on-chain-attribution", "off-chain-telemetry", "blockchain-intelligence" ], "domainSpecificKnowledge" : [ "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "On-chain attribution", "Off-chain telemetry", "Blockchain Intelligence" ], "toolProficiency" : [ "Slack", "Notion", "TRM investigative tools" ], "communicationSkills" : "Written communication; Memos; Attribution write-ups; Federal-style leads", "documentationSkills" : "Documented in Notion", "problemSolvingSkills" : "Creative tactical thinking; Link analysis; Pattern analysis", "specialRequirements" : "Periodic in-office collaboration, Periodic travel", "outcomesObjectives" : "Convert returns into targeting-ready intelligence; Build operational pictures that help dismantle scam operations", "qualificationsBasic" : "5-8+ years investigative experience, 5-8+ years targeting experience, Federal law enforcement experience, Intelligence Community experience, Drafted and worked US legal process, Operationalize data from legal process, Correlate disparate data sources, Generate defensible target packages, Write memos, Write attribution write-ups, Write federal-style leads, Use AI tools in workflow, Synthesize returns with AI, Draft outputs with AI, Accelerate analysis with AI, US Citizenship required, Active TS/SCI clearance required, Located in Washington, D.C./MD/VA area", "qualificationsPreferred" : "Crypto experience is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. ABOUT THE ROLE The Scam Disruption team is TRM's tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. As an All-Source Intelligence Analyst, you’ll lead targeting-driven investigative work: taking legal process to the ground, following the data wherever it leads, and delivering actionable intelligence to law enforcement partners. You will operate the \"intelligence flywheel\" daily — fusing on-chain and off-chain data to build operational pictures that help dismantle scam operations. THE IMPACT YOU WILL HAVE - Run legal process end-to-end against scam infrastructure and convert returns into targeting-ready intelligence for TRM’s teams and law enforcement partners - Trace scam compounds geographically and operationally — combining on-chain attribution with off-chain telemetry, OSINT, and commercially available data to identify operators, controllers, and movement patterns - Work the intelligence flywheel operationally — processing returns at high volume and feeding victim and operator data into TRM's intelligence and product pipelines - Find the seams — pivot from a single victim into uncovering the operation and multiplying leads - Partner with the Threat Intelligence Analyst (Scams Expert) and the All-Source Lead to translate disruption strategy into targeting packages that influence federal investigations WHAT WE'RE LOOKING FOR - 5-8+ years of all-source investigative or targeting experience — federal law enforcement (former 1811s — e.g., FBI, HSI, IRS-CI, Secret Service), Intelligence Community all-source analysis, or mission-aligned private sector equivalent - Legal process expertise — you have personally drafted and worked returns from US legal process and know how to operationalize the data - Creative tactical thinking — demonstrated ability to pivot from a single point to a network view, identifying operators behind operations - Link and pattern analysis fluency — ability to correlate disparate data sources to generate defensible target packages - Strong written communication — skilled at writing memos, attribution write-ups, and federal-style leads that are actionable - AI fluency (required) — you use AI tools in your workflow, synthesizing returns, drafting outputs, and accelerating analysis, with examples of how AI has impacted your work - Crypto experience is a plus, not a requirement — we teach on-chain tradecraft; we cannot teach the targeter's instinct - US Citizenship required - Active TS/SCI clearance required - Must be located in the Washington, D.C./MD/VA area (periodic in-office collaboration and travel may be required) ABOUT THE TEAM - The Scam Disruption team operates within TRM’s Blockchain Intelligence organization, alongside threat intelligence analysts, on-chain investigators, and federal partners - All-Source Investigators are the operational core, converting strategy and tooling into prosecutable, actionable intelligence - Distributed team with an async-first approach via Slack and Notion, plus structured syncs for alignment - High autonomy, high standards, low bureaucracy — work directly with analysts, engineers, and customers who depend on your output TEAM OPERATING RHYTHMS - Weekly team syncs to align targeting priorities and review disruption opportunities - Daily async standups via Slack on active work, returns, and target packages in flight - Primary time zone overlap: US Eastern / Central - All output documented in Notion and TRM’s investigative tools - Surge availability expected during time-sensitive disruption windows JOIN OUR MISSION We seek people whose work matters, who build with speed and rigor, and who take pride in protecting others through their craft. If you’re excited by TRM’s mission but don’t check every box, apply anyway. Build to protect civilization. Let’s do it together. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. LEARN MORE: COMPANY VALUES https://www.trmlabs.com/culture | INTERVIEWING https://www.trmlabs.com/interviewing | FAQS https://www.trmlabs.com/faq", "summaryDescription" : "Lead, All-Source Investigations at TRM Labs. Skills: All-source investigations, Scam disruption, Intelligence analysis. Lead targeting-driven investigative work. Take legal process to the ground", "createdAt" : "2026-06-16T00:32:16.493", "lastUpdated" : "2026-06-16T09:57:17.891", "ingestTimestamp" : "2026-06-16T00:32:16.493", "mongoId" : "6a306594f292fd229cfa97c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 120000, "salaryAnnualMax" : 170000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "All-source analysis", "Investigative analysis", "Targeting analysis", "All-source investigations", "Scam disruption", "Intelligence analysis", "Link analysis", "Pattern analysis", "Pig butchering syndicates", "Romance fraud networks", "Investment scam operations", "On-chain attribution", "Off-chain telemetry", "Blockchain Intelligence", "Slack", "Notion", "TRM investigative tools" ], "skillCount" : 17, "jobCategory" : "general", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "_score" : 510.74603, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 } ], "status" : 200, "message" : "OK", "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 19658, "totalPages" : 394, "hasNext" : true, "hasPrevious" : false } }

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