ServiceIntegration&Management-ProblemManagement

Position Overview: a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } The SIAM Problem Manager is responsible for governing, coordinating, and assuring the end‑to‑end IT Problem Management process across multiple service providers within a SIAM operating model. The role ensures that recurring incidents and underlying root causes are systematically identified, analyzed, and eliminated to minimize service disruption and improve service stability. This role acts as a key integrator between internal IT teams, external vendors, and business stakeholders, ensuring adherence to ITIL best practices, effective root cause analysis (RCA), and organizational governance while driving continual service improvement.   a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Responsibilities Own and manage the end‑to‑end Problem Management process within the SIAM framework. Ensure consistent application of problem management policies, RCA standards, and governance across all service providers. Coordinate cross‑supplier and cross‑tower problem investigations , including Major Incident–driven problems. Act as the single point of accountability for integrated problem resolution, root cause validation, and corrective/preventive actions. Lead and facilitate Problem Review meetings , RCA workshops, and post‑incident analysis sessions. Ensure high‑quality root cause analysis , impact assessment, and sustainable corrective and preventive actions (CAPA). Track, challenge, and govern problem remediation plans to closure, including vendor accountability. Communicate effectively with technical teams, operations, and business stakeholders , including executive‑level reporting on problem trends and risk. Support audit, compliance, and regulatory requirements related to problem management. Analyze problem performance metrics such as recurring incidents, b