GlobalInvestigator

BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The Scam Investigations team is TRM’s tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. The team operates an integrated workflow — from AI-supported complaint triage to time-sensitive investigation, escalation, and recovery support for victims. As a Global Investigator, you are the human judgment layer that turns AI-supported leads into actionable investigative outcomes. You review crypto-scam complaints and related artifacts at scale, validate or override proposed dispositions, and route matters to the appropriate downstream workflow. The impact you will have here: - Hold the disposition call on every case in your queue. Your validated disposition fires the automated handoff downstream. Clearing the daily queue is the core operational rhythm of the role. - Be the human override on AI. When the model is wrong, you catch it. Your override pattern teaches engineering where the confidence schema and auto-cluster logic need to improve. - Flag patterns, not just cases. When the same model error shows up across multiple clusters, surface it. What we’re looking for: - 3–5 years of experience triaging financial-crime complaints or dispositioning alerts in a high-volume environment — for example, a bank or VASP financial intelligence unit, a cyber-fraud complaint or task-force program, a cryptocurrency exchange’s compliance or investigations team, or a comparable mission. You have personally decided how individual cases get routed and owned the quality of those calls. You can walk us through a specific overri