Amazon Dev Center India

Administrative Support, Investigation, no business category

InvestigationSpecialist

₹12–18L ~AI est. Hyderabad, Telangana, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Investigation Specialist at Amazon Dev Center India. Skills: Risk Management, Investigation, Ecommerce risk. Research and evaluate facts surrounding seller transactions. Take appropriate action on investigated transactions”

What You'll Achieve.

Elimination of online ecommerce risk; Fulfills department standards for time spent; Productivity and quality assurance

Industry & Context.

Administrative Support, Investigation, no business category
Problems you'll solve

Problem solving; Analytical skills; Logical analysis

Eligibility Requirements

Seasonal role (FTC) for 12 months

What They're Looking For.

Must Have

Bachelor's degree, Speak, write, and read fluently in English, Experience with Microsoft Office products and applications, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, Experience in payments or e-commerce

What You'll Do.

Research and evaluate facts surrounding seller transactions

Take appropriate action on investigated transactions

Document actions by providing detailed annotations

Communicate with external customers via phone or email

Communicate with internal customers and peers

Understand the issue and make best use of

Systematically escalate problems or variance

Communicate with internal and external stakeholders

Understand performance metrics to create analysis

Meet predetermined and assigned productivity targets and quality

How You'll Work.

Team & Collaboration

Department management; Risk analysts; Risk engineers; Company associates

Communication Scope

Written communication; Verbal communication; Interpersonal skills

Full Job Description

***Please note that this job role is a seasonal role (FTC) for 12 months on the payroll of Amazon*** Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Position will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Basic Qualifications . Candidate must hold a bachelor's degree . Speak, write, and read fluently in English . Experience with Microsoft Office products and applications . Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays . Experience in payments or e-commerce Communication Skills • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and

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