Amazon Dev Center India
Administrative Support, Investigation, no business category
InvestigationSpecialist
“Investigation Specialist at Amazon Dev Center India. Skills: Risk investigation, Transaction analysis, Customer service. Investigate and eliminate online eCommerce risk. Authenticate customers”
What You'll Achieve.
Achieve high accuracy; Fulfill department standards
Industry & Context.
Analytical skills; Problem-solving skills; Analyse problems logically; Independent decision making
What They're Looking For.
Must Have
1+ years of customer service experience, Speak, write, and read fluently in English, Experience with Microsoft Office products and applications, Experience in payments or e-commerce
Nice to Have
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
What You'll Do.
Investigate and eliminate online eCommerce risk
Authenticate customers
Authenticate complex transactions
Communicate with department management
Communicate with risk analysts
Communicate with risk engineers
Communicate with company associates
Communicate with third-party
Contact customers by phone
How You'll Work.
Team & Collaboration
Fast-paced team environment; Cross-functional communication
Communication Scope
Written English skills; Spoken English skills; Interpersonal skills; Verbal communication; Written communication
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