ADCI
E-Commerce
InvestigationAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Investigation Associate at ADCI. Skills: Transaction risk management, Investigation, Problem solving. Research and evaluate facts surrounding seller transactions. Take appropriate action on investigated transactions”
What You'll Achieve.
Elimination of online ecommerce risk; Achieve productivity targets; Achieve quality standards
Industry & Context.
Problem solving; Analytical skills; Independent decision making
What They're Looking For.
Must Have
Excellent written and spoken English skills, Ability to compose a grammatically correct, concise and accurate written response, Excellent interpersonal skills, Ability to communicate complex transactional issues correctly and clearly, Demonstrated ability to work independently, Make complex investigation decisions with little to no guidance, Excellent problem solving skills, Demonstrated ability to analyze problems, Self disciplined, diligent, proactive & detail oriented, Time management and organizational skills, Effectively prioritizes work time, Excellent ability to determine situational needs and provide appropriate solutions
Nice to Have
Experience in the ecommerce payments space, Previous trust and safety experience, Experience succeeding in a customer-driven workplace, Analytical and capable of succeeding in a fast-paced team environment, Proven ability to work productively and efficiently in an independent setting, Proven ability to clearly communicate with managers and associates at all levels, Global perspective and solid understanding of business objectives, Excellent attention to detail and work with the highest level of accuracy
What You'll Do.
Research and evaluate facts surrounding seller transactions
Take appropriate action on investigated transactions
Document actions by providing detailed annotations
Communicate with external customers via phone or email
Communicate with internal customers and peers
Understand the issue and make best use of
Systematically escalate problems or variance in information
Communicate with internal and external stakeholders
Understand performance metrics to create analysis
Meet predetermined and assigned productivity targets
Meet quality standards
How You'll Work.
Team & Collaboration
Communicate with department management; Communicate with risk analysts; Communicate with risk engineers; Communicate with other company associates; Communicate with third-parties; Communicate with internal customers and peers
Communication Scope
Written response; Verbal communication; Customer communication
Full Job Description
Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. These Investigators position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities This includes, but is not limited to: • Researches and evaluates facts surrounding seller transactions • Takes appropriate action on investigated transactions based on established standard operation procedure and tools • Documents their actions by providing detailed annotations • Communicates with external customers via phone or email during the investigation process • Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process • Understand the issue and make best use of the available resources to reso
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