{ "count" : 49059, "data" : [ { "id" : "6a30704bf292fd229cff303d", "title" : "IT Support Analyst", "company" : "Upstart", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for IT Support Analyst in Columbus, OH, adjusted for mid-seniority and the FinTech industry." }, "location" : "Columbus, Ohio, United States", "locations" : [ "Columbus", "Ohio", "United States" ], "timestamp" : "2026-06-16T12:32:05.786", "fingerprint" : "04cbd682f23ee6c030d1c839e488c35d458a081e128618dab8a7be89f70405fc", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.upstart.com/jobs?gh_jid=8003447", "externalId" : "8003447", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Columbus", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.9622601,-83.0007065" } ], "locationText" : "Columbus, Ohio, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team Our IT team manages support, projects, and initiatives for technology at Upstart. From help desk inquiries to onboarding and off-boarding employees, troubleshooting employees’ network connections, system and application access, remote connections, and overall computer set-up. As an IT Support Analyst you would play an instrumental role in ensuring that our employees have the technology they need to be successful and productive in their roles. How you’ll make an impact: Keep help desk inquiries and requests organized and up to date via internal ticketing system (Jira Service Desk). Onboarding and off-boarding of new employees, temporary employees, vendors, and contractors. Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their responsibilities. Provide excellent service to internal and external clients; ensuring they feel that their problems are understood and addressed with minimal impact to the clients’ productivity. Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others. Identify technological issue trends to proactively prevent problems and develop processes to resolve. Respond to help desk inquiries in a succinct and meaningful way. Resolve issues with Okta, GSuite, Atlassian, Slack, etc. What we’re looking for: Minimum requirements: Have 2+ years of experience in a technical support or customer service environment supporting Mac OS. Have 2+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki. You are able to independently perform basic problem determination and root cause analysis regarding network, access, and general IT issues. Have experience or involvement with IT projects or large initiatives. Have proficient understanding of internal and external customer requirements. Have excellent written and verbal communication skills. Are able to work with external vendors for services and support Preferred qualifications: Have strong familiarity with IT Operations and cloud applications. You are able to create new support workflows. Position Location - 5 days a week into Columbus office Time Zone Requirements - This team operates on the East/West Coast time zones. Travel Requirements - This team has regular on-site collaboration sessions. These occur 3 days per Quarter at our other locations including San Mateo CA, Austin TX, and New York NY. If you need to travel to make these meetups, Upstart will cover all travel related expenses. #LI-REMOTE #LI-NotApplicable #LI-Internship --> use for internships #LI-Entry --> use for new graduate roles, L1, L2 #LI-Associate --> use for L3, L4 #LI-MidSenior --> use for L5, L6 #LI-Director --> use for L7 #LI-Executive --> use for L8+ This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law. Columbus, OH - Anticipated Hourly Rate Range $42.93—$58 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. Health Savings Account contributions from Upstart for eligible plans (US only) Income protection benefits, including life insurance and disability coverage for added financial security Paid time off, sick leave, and company holidays, in line with local requirements Paid family and parental leave to support caregiving and major life moments (duration varies by country) Family-centered benefits to support fertility, parenthood, and caregiving needs Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only) Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!) For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy", "summaryDescription" : "IT Support Analyst at Upstart", "postedDate" : "2026-06-16T01:17:44.739", "createdAt" : "2026-06-16T01:17:44.739", "lastUpdated" : "2026-06-16T12:32:05.786", "ingestTimestamp" : "2026-06-16T01:17:44.739", "mongoId" : "6a30704bf292fd229cff303d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305fa3f292fd229cf7ee03", "title" : "Desktop Support Analyst", "company" : "DYOPATH", "salary" : { "min" : 22.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Oakbrook Terrace, Illinois, United States", "locations" : [ "Oakbrook Terrace", "Illinois", "United States" ], "timestamp" : "2026-06-16T09:24:50.345", "fingerprint" : "ca0b82e5f32967a7c7e5b85eaf924387caaffe69d13d8e38600535a47e31de44", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/dyopath/jobs/4689388006", "externalId" : "4689388006", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Oakbrook Terrace", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8500302,-87.9645077" } ], "locationText" : "Oakbrook Terrace, Illinois, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "rawDescription" : "Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical issues and helping users stay productive? DYOPATH is seeking a detail-oriented Desktop Support Analyst I who thrives in a fast-paced environment, enjoys troubleshooting, and delivers excellent end-user support. Why You’ll Love Working Here Purpose with Passion – Our L.O.V. E. philosophy (Living Our Values Every Day) drives meaningful impact in everything we do Growth Monday through Friday Pay Rate: $22.50/hour Your Mission as a Desktop Support Analyst I Provide technical support for desktops, laptops, printers, scanners, and peripherals Troubleshoot hardware and software issues via phone, chat, and in person Install, deploy, and maintain company hardware, software, and applications Track, manage, and resolve incidents and service requests using ticketing systems while meeting SLA requirements Perform system updates including Microsoft security patches, antivirus updates, and application upgrades Create, update, and maintain knowledge base documentation and user guides Order and manage hardware parts for maintenance and repair Act as a point of contact for third-party vendors and support technicians Document processes and contribute to continuous improvement initiatives What You Bring to the Team Education & Certifications Bachelor’s degree in Computer Science, IT, or related field OR 4 years of equivalent work experience A+ Certification required Experience & Skills Intermediate hardware and software troubleshooting skills Experience with Microsoft 365 and SharePoint (preferred) Ability to analyze issues, identify root causes, and resolve incidents effectively Strong written and verbal communication skills Detail-oriented with excellent organizational skills Strong customer service mindset with professionalism and empathy Ability to prioritize tasks and meet deadlines Team-oriented with the ability to collaborate across departments Other Requirements Valid driver’s license with acceptable driving record Ability to pass a background check prior to hire Why This Role Matters As a Desktop Support Analyst I, you will play a key role in keeping users connected, productive, and supported. Your work ensures reliable IT operations, enhances the user experience, and contributes to continuous service improvement across the organization. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.", "summaryDescription" : "Desktop Support Analyst at DYOPATH", "postedDate" : "2026-06-15T23:26:42.745", "createdAt" : "2026-06-15T23:26:42.745", "lastUpdated" : "2026-06-16T09:24:50.345", "ingestTimestamp" : "2026-06-15T23:26:42.745", "mongoId" : "6a305fa3f292fd229cf7ee03", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 45760, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307ae1f292fd229c0414f7", "title" : "IT Support Analyst", "company" : "Atlas Energy Solutions", "industry" : "Energy", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an IT Support Analyst in Kermit, United States, adjusted for mid-seniority and the energy industry." }, "location" : "Kermit, Texas, United States", "locations" : [ "Kermit", "Texas", "United States" ], "timestamp" : "2026-06-16T09:58:33.656", "fingerprint" : "9951616d9e98510ba72d8a4e592b11405fd5c28d2cb8b53aaee697215ae0ac3b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/atlassand/jobs/8593021002", "externalId" : "8593021002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Kermit", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "31.8578999,-103.0932149" }, { "city" : "Monahans", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "31.5890519,-102.8861902" } ], "locationText" : "Kermit, Texas, United States; Monahans, Texas, United States", "minimumEducation" : "Associate's", "rawDescription" : "Who We Are: Atlas Energy Solutions Inc. (NYSE: AESI) is a leading solutions provider to the energy industry. Atlas’ portfolio of offerings includes oilfield logistics, distributed power systems, and the largest proppant supply network in the Permian Basin. With a focus on leveraging technology, automation, and remote operations to enhance efficiencies, Atlas is centered around a core mission of improving human beings’ access to hydrocarbons that power our lives and, by doing so, maximizing value creation for our shareholders. How You Will Make an Impact: As the IT Support Analyst, you will join our fast-paced, 24-hour operational manufacturing team. This role involves working in both indoor and outdoor environments across our Kermit and Monahans, Texas locations. If you are a quick learner with a passion for systems, networking, and desktop support, we want to hear from you! Responsibilities: Continuously develop expertise in systems and network administration to enhance performance and efficiency. Gain hands-on experience with industry-leading virtualization technologies such as Hyper-V, Veeam, and VMware, contributing to the optimization of virtual environments. Deliver responsive and effective end-user support through a ticketing system, phone, and direct requests, ensuring minimal disruption to operations. Collaborate with Systems Administrators on diverse projects, providing valuable assistance in troubleshooting and system maintenance. Create and refine detailed documentation of processes and procedures to standardize workflows and improve knowledge sharing. Proactively address after-hours IT requests, ensuring timely issue resolution and escalating complex problems as necessary. Deploy and configure IT assets across enterprise environments, aligning technology with business needs. Support backup and disaster recovery processes to maintain data integrity and business continuity. Minimum Qualifications Proven ability to provide desktop support for both local and remote staff in manufacturing (outdoors) and office environments. Familiarity with desktop software, networking (routers, switches), and troubleshooting IT issues both in person and remotely. Strong multitasking skills in a fast-paced, high-energy environment. Willingness to travel and work across multiple Texas locations (primarily Kermit and Monahans) with flexible, on-call availability. How You Will Stand Out AAS in Computer Science or a related technical field. Experience working in IT support within a manufacturing setting. Experience with virtualization technologies and advanced networking systems. Excellent verbal and written communication skills. Team player with a positive, supportive attitude. Work Location Location: Kermit & Monahans, Texas Travel: Up to 10% Hours: Wednesday - Sunday or Thursday - Monday with on-call responsibilities Work Environment: Indoor, Outdoors Physical Demands: Ability to work in a manufacturing environment both indoors and outdoors, What You Will Love About Us Best People and Team. Great Place to Work , Hire Vets, Top Place to Work For – Austin American Statesman Your Well-Being is a Priority. 100% covered Medical, Dental, and Vision Invest in Your Future. 401K with company match, immediate vesting Relax and Recharge. Paid time off (non-rotational roles), 15+ company paid holidays Equal Opportunity Employer Statement: Atlas Energy Solutions is an equal opportunity employer and is committed to providing equal employment opportunity to all applicants and employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, pregnancy, gender identity or expression, sexual orientation, genetic information, citizenship status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. This commitment applies to all aspects of employment, including recruiting, hiring, training, promotion, compensation, benefits, and termination. Reasonable Accommodation Atlas Energy Solutions provides reasonable accommodations to qualified individuals with disabilities and those with pregnancy-related conditions in accordance with applicable law. Job Disclaimer This job description is not intended to be all-inclusive and may be modified at any time based on business needs.", "summaryDescription" : "IT Support Analyst at Atlas Energy Solutions", "postedDate" : "2026-06-16T01:18:35.491", "createdAt" : "2026-06-16T01:18:35.491", "lastUpdated" : "2026-06-16T09:58:33.656", "ingestTimestamp" : "2026-06-16T01:18:35.491", "mongoId" : "6a307ae1f292fd229c0414f7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 95000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Energy", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306714f292fd229cfb8d91", "title" : "Clerical Support Analyst", "company" : "PLS", "salary" : { "min" : 19000.0, "max" : 19000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Support Center - Oak Brook", "locations" : [ "Support Center - Oak Brook" ], "timestamp" : "2026-06-16T06:55:00.484", "fingerprint" : "929e114fa20efc649470252c8aa6d81e21107bd5584bc7115293fdfc3b897a81", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/plscareers/jobs/5262874008", "externalId" : "5262874008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Oak Brook", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8327126,-87.9484125" } ], "locationText" : "Oak Brook, Illinois, United States", "rawDescription" : "This job is located at 814 Commerce Drive, Oak Brook, IL 60523 PLS® Overview: Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: This position will be a strong support role for third party services. This role requires critical thinking, problem solving, and effective communication skills. The role lends support and works with several other departments. Organizational and self-motivational skills are necessary to maintain & manage the moving parts of internal processes and the third-party agencies. This is a great role for someone who can wear many hats (and wear them well!), is a true people person, and is highly organized. The person in this role should have an ownership mindset and demonstrate a passion for satisfaction. Job Responsibilities: The main point of contact for agencies, maintaining client service email inbox and coordinating with other colleagues to provide answers and solutions for both internal customers and the agencies Process and organize request requests working effectively with other departments and the third-party agencies Scheduling and organizing third party conference meetings and proactively preparing meeting materials in advance Ensures all service requests are processed efficiently Maintain mid-month and monthly wires/invoices to ensure from Third Party Vendors for payment Monitor activity with Agency to ensure compliance with company guidelines Serving as a liaison between departments and the third-party agencies Maintain schedule for audits and ensure audits are completed Perform day-to day activities that ensure effective account management of assigned accounts. Support the month-end close process to accurately record and report timely all financial transactions Perform other duties as assigned Follow company policies and procedures Job Requirements: A High School diploma is required 0 – 2 years of bookkeeping or banking experience preferred Experience with Microsoft Office products including Excel, Word, and Access. Ability to work with large volumes of data. Strong understanding of reconciliation concepts with a commitment to accuracy and completeness of financial data. Ability to plan, prioritize, and organize a diversified workload to complete assignments Research and resolution management Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance Excellent communication skills, both verbal and written Good interpersonal skills working with internal and external customers The ability to work with demanding deadlines Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Able to work flexible hours English/Spanish speaking is a plus Physical Requirements: Must be able to sit and/or stand for long periods of time Ability to lift 15 lbs. Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment Illinois Pay Band $19—$19 USD", "summaryDescription" : "Clerical Support Analyst at PLS", "postedDate" : "2026-06-15T23:24:14.540", "createdAt" : "2026-06-15T23:24:14.540", "lastUpdated" : "2026-06-16T06:55:00.484", "ingestTimestamp" : "2026-06-15T23:24:14.540", "mongoId" : "6a306714f292fd229cfb8d91", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 19000, "salaryAnnualMax" : 19000, "salaryBand" : "<30k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a306073f292fd229cf8dd98", "title" : "Senior Business Systems Analyst", "company" : "Iterable", "industry" : "SaaS", "salary" : { "min" : 135000.0, "max" : 185000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Senior Business Systems Analyst in the US SaaS industry, adjusted for seniority and remote work." }, "location" : "Remote - United States", "locations" : [ "Remote - United States" ], "timestamp" : "2026-06-16T06:10:37.801", "fingerprint" : "3d574a8fc109303cc60c6d756afdce96bb9daca16dcf63b7cbe9122914843223", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/iterable/jobs/7991604", "externalId" : "7991604", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Application portfolio management", "Vendor lifecycle governance", "Software rationalization", "Capability mapping" ], "majorSkills" : "Application portfolio management, Vendor governance, Capability mapping", "majorSkillsList" : [ "Application portfolio management", "Vendor governance", "Capability mapping" ], "coreResponsibilities" : "Manage application portfolio, Rationalize application portfolio, Understand portfolio at large, Oversee technical vetting process, Ensure application additions are purposeful, Ensure application additions are strategically sound, Work with business unit leaders, Develop capability mapping, Support vendor renewal processes, Support new vendor processes, Represent IT in vendor selection, Represent IT in contract approval", "teamCollaboration" : "Business unit technology leaders; Expert IT developers; Expert IT administrators", "domainKnowledge" : "Customer engagement platform; AI-powered platform", "domainList" : [ "customer-engagement-platform", "ai-powered-platform" ], "domainSpecificKnowledge" : [ "Customer engagement platform", "AI-powered platform" ], "problemSolvingSkills" : "Data-driven lens", "outcomesObjectives" : "Ensure application portfolio operations are lean; Ensure application portfolio operations are scalable", "qualificationsBasic" : "3–5 years enterprise application portfolio management, SaaS-heavy environment experience, Expertise in vendor lifecycle governance, Proven ability to drive software rationalization, Proven ability to drive capability mapping", "qualificationsPreferred" : "AI and automation expert management, Human-centric design understanding", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make an impact: We are seeking a versatile Business Systems Analyst to bridge the gap between business needs and technological solutions. You’ll be the first hire under the Enterprise Application Management department within the IT organization. You won't just be documenting requirements; you will be evaluating business processes through a data-driven lens andworking with expert IT developers and administrators to drive to ensure our application portfolio operations are lean and scalable. The ideal candidate understands that while AI and automation are powerful, they require expert management and human-centric design to deliver true value. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. How you will make a difference: You will help manage and rationalize our company application portfolio, ensuring IT has a better understanding of the portfolio at large. You'll have visibility into the technical vetting process for all incoming applications, helping us ensure that every addition to the Iterable portfolio is both purposeful and strategically sound. You will work with business unit technology leaders to develop capability mapping that helps us understand how our technology portfolio can better support business operations You will support Iterable’s vendor renewal and new vendor processes by representing IT from initial vendor selection to contract approval. We are looking for people who have: 3–5 years of progressive experience in enterprise application portfolio management in a SaaS-heavy environment. Expertise in vendor lifecycle governance, ensuring seamless onboarding and secure, decommissioning of applications. Proven ability to drive software rationalization and capability mapping efforts. Demonstrated ability to work cross-functionally in a fast-moving, growing environment Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e. g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.", "summaryDescription" : "Senior Business Systems Analyst at Iterable. Skills: Application portfolio management, Vendor governance, Capability mapping. Manage application portfolio. Rationalize application portfolio", "postedDate" : "2026-06-15T23:23:02.640", "createdAt" : "2026-06-15T23:23:02.640", "lastUpdated" : "2026-06-16T06:10:37.801", "ingestTimestamp" : "2026-06-15T23:23:02.640", "mongoId" : "6a306073f292fd229cf8dd98", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 135000, "salaryAnnualMax" : 185000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Application portfolio management", "Vendor governance", "Capability mapping", "Vendor lifecycle governance", "Software rationalization", "Customer engagement platform", "AI-powered platform" ], "skillCount" : 7, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307556f292fd229c00f1ed", "title" : "Desktop Support Analyst", "company" : "Magnet Forensics", "industry" : "Information Technology", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Desktop Support Analyst in Ottawa, Canada, with 2+ years of experience in the Technology industry." }, "location" : "Ottawa, Ontario", "locations" : [ "Ottawa, Ontario" ], "timestamp" : "2026-06-16T14:36:52.902", "fingerprint" : "b49d52600432ef7559c726631cff6a190d568af2cd04bffc30eabbbe1d31bb2d", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/magnetforensics/424ccc15-4b3b-4ba3-9ca2-a7cfa6e870a6/apply", "externalId" : "424ccc15-4b3b-4ba3-9ca2-a7cfa6e870a6", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Ottawa", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "45.4208777,-75.6901106" } ], "locationText" : "Ottawa, Ontario, Canada", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's Degree or Diploma", "experienceMinYears" : 2, "remoteFriendly" : false, "rawDescription" : "## Description Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary The Desktop Support Analyst role is a hands-on, internal customer focused role, providing day to day support to Magnet Forensics employees. The Analyst's primary accountability will be to the End User, ensuring that Magnet Forensics’ employees are equipped and able to perform their roles. ## What You'll Do Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems. Working technical issues, and responsibility for related follow-up and providing timely updates on issues using the ticketing system Documenting internal procedures and knowledgebase articles for end-users Performing updates, audit and configuration changes of systems and software as well as documenting the configuration of the system. System monitoring/configuration, verifying the integrity and availability of all hardware Reviewing system and application logs, and verifying scheduled jobs Providing support outside normal hours of work The ability to go into the office during outside of business hours as required The ability to commute at unconventional hours/schedule to the office Other duties as required ## What We're Looking For Bachelor’s Degree or Diploma in Computer Science or related field, or equivalent experience 2+ years of technical experience including administration and support of technical infrastructure Demonstrated ability in dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment Strong understanding of Windows, Linux and Mac Operating Systems as well as Apple and Android based iOS's Strong understanding of Active Directory, Office 365, networking technologies and web application environments Strong understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.) Keen sense of teamwork, personal integrity, responsibility, and accountability Highly organized in time management and documentation Strong self-starter attitude with excellent problem-solving skills Understanding of general asset management practices (procurement, assignment, and disposal) and the use of database to track information ## Additional Information Compensation & Benefits The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.  If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Ensure this is formatted as “normal” $60,000 - $75,000 (CAD) a year Position Type: Current Vacancy Magnet is proud to offer benefits such as: - Generous time off policies - Competitive compensation - Volunteer opportunities - Reward and recognition programs - Employee committees & resource groups - Healthcare and retirement benefits Indicators of Success We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us. How We Work At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals. We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best! The Most Important Thing We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences: CARE – We care about each other and our mission to make a difference in the world. OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect. DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work. Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda@magnetforensics.com should you require any accommodations. All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. ", "summaryDescription" : "Desktop Support Analyst at Magnet Forensics", "postedDate" : "2026-06-15T14:03:44.968", "createdAt" : "2026-06-15T14:03:44.968", "lastUpdated" : "2026-06-16T14:36:52.902", "ingestTimestamp" : "2026-06-16T03:25:10.720", "mongoId" : "6a307556f292fd229c00f1ed", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0ac3171663d49372e0c798", "title" : "Systems Analyst", "company" : "DataMap", "location" : "Overland Park, KS", "locations" : [ "Overland Park", "KS" ], "timestamp" : "2026-06-16T02:21:26.471", "fingerprint" : "ac998fc2dbcc1a284b57e8ef72e811634673f8fbc2ce041aa4da52e53a1c72e1", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://datamap.breezy.hr/p/f969c3d7d0dd-systems-analyst-i", "externalId" : "f969c3d7d0dd", "industryFunction" : { }, "structuredLocations" : [ { "city" : "overland park", "state" : "kansas", "country" : "United States", "continent" : "north america", "source" : "locations-index", "geo" : "38.98223,-94.67079" } ], "locationText" : "Overland Park, KS", "employmentType" : "FULL_TIME", "summaryDescription" : "Systems Analyst at DataMap", "createdAt" : "2026-06-14T19:40:13.297", "lastUpdated" : "2026-06-16T02:21:26.471", "ingestTimestamp" : "2026-06-14T19:40:13.297", "mongoId" : "6a0ac3171663d49372e0c798", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.44444445, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.0 }, { "id" : "6a3051c4f292fd229cf06726", "title" : "C3BM Principal Systems Analyst", "company" : "Mobius", "salary" : { "min" : 225000.0, "max" : 325000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Principal Systems Analyst in Huntsville, United States, adjusted for executive seniority in the government industry." }, "location" : "Huntsville, Alabama, United States", "locations" : [ "Huntsville", "Alabama", "United States" ], "timestamp" : "2026-06-16T05:46:00.446", "fingerprint" : "895267d41af679b6a7a0260f9c2b3c3c91f9db72604bc3f9f66262544944699b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://mobius-llc.com/careers?gh_jid=5164762007", "externalId" : "5164762007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Huntsville", "state" : "Alabama", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.7298470,-86.5859011" } ], "locationText" : "Huntsville, Alabama, United States", "minimumEducation" : "Master's", "experienceMinYears" : 12, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "rawDescription" : "Mobius is an award winning, Small Business Administration (SBA) certified Historically Underutilized Business Zone (HUBZone) company and certified Woman-Owned Small Business (WOSB) providing engineering, analytical, and programmatic expertise to the Federal Government and commercial customers. Our mission is to provide innovative advanced technology solutions to customers facing issues of national and global significance. We strive to be admired for excellent people, fair and honest partnership, innovative problem solving, and exceptional performance. Come join our team! Mobius is seeking a Principal Systems Analyst. In this role you will be part of the Command, Control, Communications, and Battle Management (C3BM) systems engineering efforts, engaging in Command, Control, Battle Management, and Communications (C2BMC) technical engineering and integration, future concepts, new functionality, and multi-national exchange designs. You will participate in reviews and assessments of C2BMC engineering products and documentation. This position is located in Huntsville, AL. Duties of a Principal Systems Analyst may include: Directly support the DCC Test Requirements and Analysis Lead (DCCET) in the review and updating of all C2BMC (and X-Lab) and BOA (and ESL) planned Flight Test (FT) participation, software configurations, and test objectives/test requirements as appropriate to meet DCC Program Office data needs and OCL decisions to CCMDs Routinely interface and maintain a strong relationship with MDA/DCC/DCCD 4-Letters to define and document current and future C2BMC and BOA operational and developmental capabilities for testing in MDS flight tests Provide continuous Integrated Master Test Plan (IMTP) development support, assessing event Best Estimated Test Dates (BETDs) and Test Designs (TD) for ability to support current Technical Description Document (TDD), Missile Defense System-level Specifications (SS) and associated Specification Changes Notices (SCNs), and C2BMC and BOA Element-level Specifications (CES and BES) and associated SCNs. Recommend changes to TD as appropriate, and ensuring changes/updates submitted are successfully incorporated into FT event Test Configuration Sheets (TCS) within the Test Management System (TMS) Interface with DCCE-Design & Specification (DCCED) team and other DCC or MDA organizations as required to understand latest SCN and Interface Control Documents (ICDs) and potential impacts to current and future FTs Routinely interface and maintain a strong relationship with MDA/DE/Planning, Reporting, and Verification (SEQ) and Mission Engineering (CEM) in developing and coordinating system test requirements and test objectives development Support all phases of the FT Test Objectives (TO) Memorandum development/revision process, participate in all informal reviews, to include Technical Interchange Meetings (TIMs) and CEM led Writer’s Conferences, review, discuss, and update DCC Element test participation and objectives as needed Draft and provide post-meeting notes as required to keep DCCET and DCC Element Lead informed Champion formal DCC review of all FT TO Memos by drafting/consolidating comments and presenting test information through the DCC Board Review Process as appropriate to coordinate full DCC stakeholder review/approvals, and support all FT Test Requirements Reviews, DCC Internal Event Test Team (IETT) meetings, and DCC Program Test Readiness Reviews by drafting DCC Requirements inputs, capturing System Under Test participation and software configurations, Primary/Secondary/Associated System Test Objectives, and relevant milestones and issues/concerns & mitigations Attend Kick-off Planning Meetings (KPM), Mission Planning Meetings (MPM), and Test Phase Reviews (i. e. Mission Planning Review [MPR], Mission Analysis Review [MAR], Mission Readiness Review [MRR], and Mission Execution Review [MER]) as required by the DCC Test Requirements and Analysis Lead, Support the DCC Near-Term Test Requirements Review to engage DCC stakeholders, communicate current FT event status and any pending changes Stabilize requirements to prevent late-stage changes after handoff to the Integrated Event Test Team Draft/update Flight Test inputs in support of weekly Staff Meetings and End-of-Week reports. Qualifications Ability to work independently within a dynamic environment Proficiency in system engineering and execution processes Apply network engineering and solutions to support real-world test, integration, and operations Proficiency in Microsoft Word, Excel, Access, and PowerPoint Self-starter with enthusiasm and capacity to learn in a fast-paced environment Work within a collaborative environment composed of Government, prime contractor, sub-contractor and supporting contractor personnel in a badge-less contractor environment Familiarity with Missile Defense Agency, Ballistic Missile Defense System, and/or C3BM Program Office work efforts Education Master's degree and 12+ years Bachelor's degree and 20+ years of relevant experience Clearance Active Secret clearance Mobius Benefits: Mobius offers a stable work environment, a competitive salary, and a comprehensive benefits package, which includes medical, dental and vision plans, 401k Plan, Flexible Work Schedules, Tuition Reimbursement, Paid Leave and much more. Mobius is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.", "summaryDescription" : "C3BM Principal Systems Analyst at Mobius", "postedDate" : "2026-06-15T23:18:28.996", "createdAt" : "2026-06-15T23:18:28.996", "lastUpdated" : "2026-06-16T05:46:00.446", "ingestTimestamp" : "2026-06-15T23:18:28.996", "mongoId" : "6a3051c4f292fd229cf06726", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 225000, "salaryAnnualMax" : 325000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Executive", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e3b9bc74574cb6779f9", "title" : "Systems Analyst", "company" : "Mercedes-Benz South Africa", "industry" : "Manufacturing", "salary" : { "min" : 2250000.0, "max" : 3500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Systems Analyst in Bengaluru, India, adjusted for the automotive industry and a large company size." }, "location" : "Multiple Locations", "locations" : [ "Multiple Locations", "South Africa-Gauteng-Centurion", "123 Wierda Road, Zwartkop, P.O Box 10829, Centurion" ], "timestamp" : "2026-06-15T12:41:20.938", "fingerprint" : "4413def9505e6208d273f8e01f65c4fc60d172383ccf7da3f5a4e5263bfb47e9", "source" : "taleo", "language" : "en", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=889794", "externalId" : "889794", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" }, { "city" : "Pune", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "18.5213738,73.8545071" } ], "locationText" : "Bengaluru, India; Pune, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Cloud, Datacenters", "professionalSkills" : [ "Technical analysis", "Architecture support", "System health monitoring", "Interface management", "Integration management", "Cloud migration", "System lifecycle management", "Product support" ], "hardSkillsList" : [ "Functional specifications", "Technical specifications", "Root-cause analysis", "Certificate management", "Firewall rules", "Routing", "Interface authentication", "Data queries", "Configuration changes" ], "hardSkills" : [ { "name" : "Functional specifications", "level" : "intermediate" }, { "name" : "Technical specifications", "level" : "intermediate" }, { "name" : "Root-cause analysis", "level" : "intermediate" }, { "name" : "Certificate management", "level" : "intermediate" }, { "name" : "Firewall rules", "level" : "intermediate" }, { "name" : "Routing", "level" : "intermediate" }, { "name" : "Interface authentication", "level" : "intermediate" }, { "name" : "Data queries", "level" : "intermediate" }, { "name" : "Configuration changes", "level" : "intermediate" } ], "majorSkills" : "Systems analysis, Technical architecture, System integration, Cloud migration", "majorSkillsList" : [ "Systems analysis", "Technical architecture", "System integration", "Cloud migration" ], "coreResponsibilities" : "Manage technical aspects, Manage functional aspects, Bridge business requirements, Translate business needs, Provide architectural insights, Document processes, Document interfaces, Document system changes, Monitor system performance, Monitor availability, Monitor stability, Perform root-cause analyses, Support certificate management, Support firewall rules, Support routing, Support interface authentication, Manage integrations, Optimize integrations, Investigate interface failures, Drive resolution, Monitor interfaces, Conduct data testing, Manage firewall requests, Manage infrastructure tickets, Support migrations, Execute migrations, Assist decommissioning, Assist rebuilding system functionality, Manage user access, Manage data queries, Manage configuration changes, Act as technical bridge, Support TPO, Provide technical support, Provide technical guidance", "teamCollaboration" : "Collaborate with infrastructure teams; Collaborate with development teams; Collaborate with external suppliers; Collaborate with business stakeholders; Collaborate with IT teams; Work with Network teams; Work with Infrastructure teams; Work with Security teams", "domainKnowledge" : "Enterprise IT environments; Automotive industry; Supply chain industry", "domainList" : [ "enterprise-it-environments", "automotive-industry", "supply-chain-industry" ], "domainSpecificKnowledge" : [ "Enterprise IT environments", "Automotive industry", "Supply chain industry" ], "documentationSkills" : "Document processes; Document interfaces; Document system changes", "problemSolvingSkills" : "Root-cause analysis", "outcomesObjectives" : "Ensure systems are stable; Ensure systems are integrated; Ensure systems are continuously improved; Maintain high accountability; Maintain high ownership; Meet agreed standards; Comply with IT security; Comply with data protection; Comply with audit requirements; Achieve seamless integrations; Achieve zero data loss; Develop internal capability", "qualificationsBasic" : "5+ years experience, System integrations experience, Migrations experience, Supplier collaboration experience, Vendor collaboration experience", "qualificationsPreferred" : "Exposure to enterprise IT environments, Automotive IT experience, Supply chain IT experience", "remoteFriendly" : false, "rawDescription" : "Job Description The System Analyst is responsible for managing the technical and functional aspects of assigned systems across product domains. This role bridges business requirements with technical solutions by collaborating with infrastructure teams, development teams, and external suppliers. The incumbent ensures systems are stable, integrated, and continuously improved while maintaining high levels of accountability and ownership over system health, cloud migrations, and interface performance. The Job Requirements: 1. Technical Analysis & Architecture Support Analyze complex system behaviors, logs, interface flows, and performance trends. Translate business needs into detailed functional and technical specifications. Provide architectural insights to support product decision-making and identify optimization opportunities. Document processes, interfaces, and system changes to ensure clarity and traceability. 2. System Health, Security & Compliance Monitor system performance, availability, and stability to meet agreed standards. Ensure all activities and integrations comply with IT security, data protection, and audit requirements. Perform root-cause analyses on incidents and failures, documenting findings for preventative improvement. Support certificate management, firewall rules, routing, and interface authentication. 3. Interface & Integration Ownership Manage and optimize integrations across multiple interface partners. Investigate interface failures proactively and drive resolution independently. Monitor interfaces following weekly runs and conduct thorough data testing. Work directly with Network, Infrastructure, and Security teams to manage firewall requests and infrastructure tickets. 4. Cloud Migration & System Lifecycle Support and execute migrations across datacenters or to Cloud environments following recommended architecture. Assist with the decommissioning and rebuilding of system functionality as required. Manage user access management, data queries, and configuration changes. 5. Collaboration & Product Support Act as the technical bridge between business stakeholders, IT teams, and external suppliers. Support the Technical Product Owner (TPO) with technical insights, risks, and dependencies to inform backlog prioritization. Provide hands-on technical support and guidance to junior graduate analysts to build internal capability. Outputs: Functional & Technical Blueprints: Actionable specifications that translate business needs into system architecture. System Stability & Uptime: A high-performing environment that consistently meets performance and availability standards. RCA & Mitigation Reports: Documented root-cause analyses and implemented preventative measures for system failures. Seamless Integrations: Optimized, error-free data flows between internal systems and external partners. Compliance & Security Audit Trails: Validated system security, including managed certificates, firewall rules, and data protection alignment. Successful Cloud/DC Migrations: Seamless transitions of system functionality to new environments with zero data loss. Technical Risk Assessments: Critical insights and dependency maps used to inform the product backlog and TPO decisions. Technical Knowledge Base: Up-to-date documentation of processes, interfaces, and system changes for team traceability. Internal Capability Growth: A technically proficient team of junior analysts developed through hands-on guidance. Minimum NQF 7 – BSC/BCom/BTech in Information Technology or B. Eng. (Industrial Engineering) or relevant equivalent Knowledge and Experience 5+ years’ experience in a System Analyst or Technical BA role At least 6 months participation in our Graduate Development Programme Demonstrated experience with system integrations, migrations, and supplier/vendor collaboration. Exposure to enterprise IT environments (preferably automotive or sup ply chain). CLOSING DATE: 07 APRIL 2026 Email Address: mbsaelvacancies@mercedes-benz.com EMAIL ADDRESS PROVIDED IS FOR QUERY PURPOSES ONLY. Applications sent by email will not be considered. Late and incomplete applications will not be considered. IMPORTANT: For an optimal selection process, please attach all relevant documents. Mercedes-Benz South Africa Ltd", "summaryDescription" : "Systems Analyst at Mercedes-Benz South Africa. Skills: Systems analysis, Technical architecture, System integration, Cloud migration. Manage technical aspects. 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The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience RESPONSIBILITIES * The person will execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as snapshot delivery, quality query resolution. * Become an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency. * Ensuring query resolution and delivering data/information as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan. * Responsible for Triaging of customer queries/ request (data, resolution, snapshots) across markets and customer category groups and tracking actions for improvement as needed * Working closely with other NielsenIQ teams to identify resolutions. * Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design. Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline. * Drive adherence to KPI and process compliance for set of markets / processes. * Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues. A LITTLE BIT ABOUT YOU A successful Customer Support Analyst manages 5 to 10 customers and/ or multiple NIQ market and will be responsible for snapshot delivery and quality query resolution; will ensure timely delivery of reports, databases and effective change management in order to standardize and automate the deliverables. Candidate is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience. ## Qualifications Qualifications * Master’s degree with preference to Marketing * Preference to candidates having exposure to Excel and strong communication/ * Preference to candidates with good exposure of Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); and PowerPoint * Analytical skills and aptitude for data and operational processes * Project management aptitude (critical path, task sequencing, problem solving, etc.) * Good organization skills, meeting deadlines, and team player * Analytical and problem-solving skills * CPG Knowledge is a plus * Consistency, accuracy, proactivity and attention to detail is a must * English language proficiency: writing and verbal * Working knowledge of AI tools and ability to leverage them for query resolution, automation, and productivity improvements SOFT SKILLS * Communicate clearly with customers * Consistency, accuracy, proactivity and attention to detail is a must * Ability to translate technical details from different customer contexts * Build network relationships in multi-cultural environment * Troubleshooting using Influencing skills * Ability to work under pressure and ask for support when required * Logical thinking and adaptability with Transformation mindset ## Additional Information Our Benefits * Flexible working environment * Volunteer time off * LinkedIn Learning * Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: [LinkedIn](https://www.linkedin.com/company/nielseniq/mycompany/) | [Instagram](https://www.instagram.com/nielseniq/) | [Twitter](https://twitter.com/nielseniq) | [Facebook](https://www.facebook.com/NielsenIQ.global/) Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. 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The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience RESPONSIBILITIES * The person will execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as snapshot delivery, quality query resolution. * Become an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency. * Ensuring query resolution and delivering data/information as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan. * Responsible for Triaging of customer queries/ request (data, resolution, snapshots) across markets and customer category groups and tracking actions for improvement as needed * Working closely with other NielsenIQ teams to identify resolutions. * Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design. Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline. * Drive adherence to KPI and process compliance for set of markets / processes. * Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues. A LITTLE BIT ABOUT YOU A successful Customer Support Analyst manages 5 to 10 customers and/ or multiple NIQ market and will be responsible for snapshot delivery and quality query resolution; will ensure timely delivery of reports, databases and effective change management in order to standardize and automate the deliverables. Candidate is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience. ## Qualifications Qualifications * Master’s degree with preference to Marketing * Preference to candidates having exposure to Excel and strong communication/ * Preference to candidates with good exposure of Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); and PowerPoint * Analytical skills and aptitude for data and operational processes * Project management aptitude (critical path, task sequencing, problem solving, etc.) * Good organization skills, meeting deadlines, and team player * Analytical and problem-solving skills * CPG Knowledge is a plus * Consistency, accuracy, proactivity and attention to detail is a must * English language proficiency: writing and verbal * Working knowledge of AI tools and ability to leverage them for query resolution, automation, and productivity improvements SOFT SKILLS * Communicate clearly with customers * Consistency, accuracy, proactivity and attention to detail is a must * Ability to translate technical details from different customer contexts * Build network relationships in multi-cultural environment * Troubleshooting using Influencing skills * Ability to work under pressure and ask for support when required * Logical thinking and adaptability with Transformation mindset ## Additional Information Our Benefits * Flexible working environment * Volunteer time off * LinkedIn Learning * Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: [LinkedIn](https://www.linkedin.com/company/nielseniq/mycompany/) | [Instagram](https://www.instagram.com/nielseniq/) | [Twitter](https://twitter.com/nielseniq) | [Facebook](https://www.facebook.com/NielsenIQ.global/) Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. 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Own end-to-end Salesforce platform management, focusing on system configuration, data integrity, and user enablement. Manage core Customer Relationship Management (CRM) functions while ensuring InfoSec compliance and data governance standards. Provide guidance on strategic, tactical, and technical initiatives involving Salesforce.com and Pardot, with a focus on email marketing automation and campaign management. Oversee email marketing workflows, ensuring smooth integration with Salesforce for effective communication tracking and reporting. Troubleshoot and fix defects for planned releases and production issues. Participate in data integration processes with other enterprise applications, including email marketing systems. Lead quality assurance testing in lower environments, developing clear test cases, and providing comprehensive user training to promote adoption. Drive platform improvements through systematic testing and implementation processes. Manage ongoing support requests and administrative needs of users, particularly in email marketing automation. Provide prompt and complete resolution to technical challenges, business issues, and email marketing needs. 40 hours / week, 8:00am-5:00pm, Salary Range $104,832/year to $160,000/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000 Basic Qualifications: Position Requirements: Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Management Information Systems, or related field and three years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): (1) technical expertise in SalesforceDotCom (SFDC) administration; (2) cross-functional stakeholder management to deliver solutions that meet critical business needs; and (3) hands-on development experience across Salesforce technologies including Apex, Aura, Lightning Web Components, Visualforce, and Flow Builder. Salesforce Advanced Administrator Certification required.#0000 Preferred Qualifications: Please see job description and the position requirements above. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "System Admin/Engr II at AMAZON. COM SERVICES LLC. Skills: Salesforce, Pardot, Email marketing. Design Salesforce solutions. Configure Salesforce solutions", "postedDate" : "2026-06-13T20:17:35.702", "createdAt" : "2026-06-13T20:17:35.702", "lastUpdated" : "2026-06-15T06:44:23.739", "ingestTimestamp" : "2026-06-13T20:17:35.702", "mongoId" : "68c2f8a9f8b1b0376634db38", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3072199/apply", "salaryAnnualMin" : 104832, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Platform management", "Quality assurance testing", "User training", "Salesforce", "Pardot", "Email marketing", "System configuration", "Data integrity", "User enablement", "Email marketing automation", "Campaign management", "Data integration" ], "skillCount" : 12, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2176c874d8ee00a0c1ae13", "title" : "Systems Analyst, AWS", "company" : "AWS EMEA SARL (UK Branch)", "industry" : "Systems, Quality, Security Engineering, System Planning/Administration, Cloud Computing", "salary" : { "min" : 65000.0, "max" : 95000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Systems Analyst in the UK Technology industry, adjusted for the Thames Valley location and AWS as a large tech company." }, "location" : "Thames Valley, Berkshire, GBR", "locations" : [ "Thames Valley, Berkshire, GBR" ], "timestamp" : "2026-06-15T21:23:32.707", "fingerprint" : "2118d6f114f489e49b5d4203634cbe6d4d6fb881f16799747f5d41f3dbddcb07", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10435565/apply", "externalId" : "320e526a-2704-4914-ad77-abe95cc6425b", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Berkshire", "country" : "United Kingdom", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Berkshire, United Kingdom", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "workSiteFlexibility" : "onsite", "rawDescription" : "Would you like to help implement innovative cloud computing solutions and solve the most complex technical problems? Are you excited by the prospect of building and running the world's largest cloud computing infrastructure to provide a better world for future generations? Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet; providing companies of all sizes with an infrastructure web services platform in the cloud. With AWS, customers provision compute power, storage, database, and other cloud resources as their business demands them. To meet the growing demand for AWS Services around the globe, we need exceptionally motivated people who are driven by learning and innovation. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. If you join us, you'll be part of a world-class team in a dynamic environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain world class experience in cloud computing. You'll be surrounded by people who are passionate about cloud computing, believe that first class service is critical to customer success, and are committed to improvement. Key job responsibilities - Be a catalyst to deliver truly disruptive products that are growing rapidly - Define, build, own, and run services in high growth environments - Solve unique and first-order problems in massive-scale areas such as compute services, DynamoDB/NoSQL databases, Glacier, S3 data lakes and many other AWS Services - Learn how to build and operate distributed systems at massive scale - Build and influence the tools and utilities that are part of the AWS fleet running our internal services A day in the life Amazon has a collaborative, purposeful and enthusiastic environment where we “Work Hard, Have Fun, Make History.” On a typical day engineers might deep dive to determine the root cause of a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues. If you join us as a Systems Analyst; you will own support activities for these services and regularly work with development teams to establish and improve service support. You will operate with guidance from your team and quickly drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You regularly contribute to the creation and improvement of support documentation. You may perform code builds and deployments, communicating status regularly before, during, and after each deployment. You create and interpret metrics that measure support success and service performance. To be considered for this role you must be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels Basic Qualifications: - A passion and interest in upskilling in tech, specifically focussing on areas such as systems administration, troubleshooting and networking fundamentals. Preferred Qualifications: - Experience with support procedures and methodologies for production computing environments - Experience in the Linux environment - Experience with continuous integration and continuous delivery - Experience troubleshooting and debugging technical systems, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in networking administration and troubleshooting - Knowledge of networking fundamentals Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Systems Analyst, AWS at AWS EMEA SARL (UK Branch)", "postedDate" : "2026-06-14T20:19:27.691", "createdAt" : "2026-06-14T20:19:27.691", "lastUpdated" : "2026-06-15T21:23:32.707", "ingestTimestamp" : "2026-06-14T20:19:27.691", "mongoId" : "6a2176c874d8ee00a0c1ae13", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10435565/apply", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3074c8f292fd229c00949c", "title" : "Support Operations Data Analyst", "company" : "Harvey", "industry" : "User Operations", "salary" : { "min" : 112000.0, "max" : 168000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "New York", "locations" : [ "New York" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T09:07:52.715", "fingerprint" : "e86340a7f1f008fb08f358eba99362f8cbb1cbcd3cf6923750b200c59b343674", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/harvey/f8857e81-4062-4669-a7e3-7b73b114979b/application", "externalId" : "f8857e81-4062-4669-a7e3-7b73b114979b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL, Python, R, Scala, Spark, Dbt, Tableau, Power BI, Looker, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Dbt Cloud, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, GCP, Azure", "professionalSkills" : [ "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Analytics engineering", "Quantitative analysis" ], "hardSkillsList" : [ "Data analysis", "Data engineering", "ML/AI", "BI development", "Data warehousing", "ETL processes", "Data visualization", "Statistical modeling", "A/B testing", "Causal inference" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Data engineering", "level" : "intermediate" }, { "name" : "ML/AI", "level" : "intermediate" }, { "name" : "BI development", "level" : "intermediate" }, { "name" : "Data warehousing", "level" : "intermediate" }, { "name" : "ETL processes", "level" : "intermediate" }, { "name" : "Data visualization", "level" : "intermediate" }, { "name" : "Statistical modeling", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Causal inference", "level" : "intermediate" } ], "majorSkills" : "Data Science, Data Engineering, Machine Learning, Business Intelligence", "majorSkillsList" : [ "Data Science", "Data Engineering", "Machine Learning", "Business Intelligence" ], "coreResponsibilities" : "Develop and maintain data pipelines, Build and optimize data models, Design and implement BI solutions, Perform statistical analysis, Develop and deploy ML models, Collaborate with stakeholders, Ensure data quality and integrity, Monitor and troubleshoot data systems", "teamCollaboration" : "Cross-functional teams; Stakeholder engagement", "domainKnowledge" : "Cloud data stacks; ML frameworks; BI platforms; Statistical methods", "domainList" : [ "cloud-data-stacks", "ml-frameworks", "bi-platforms", "statistical-methods" ], "domainSpecificKnowledge" : [ "Cloud data stacks", "ML frameworks", "BI platforms", "Statistical methods" ], "toolProficiency" : [ "SQL", "Python", "R", "Spark", "Dbt", "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "AWS", "GCP", "Azure" ], "problemSolvingSkills" : "Data-driven decision making; Troubleshooting", "qualificationsBasic" : "5+ years of experience, Bachelor's degree in Statistics, Computer Science, Mathematics, or related field, Proficiency in SQL", "qualificationsPreferred" : "PhD preferred, Experience with specific ML frameworks, Cloud platform certifications", "remoteFriendly" : true, "rawDescription" : "WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW User Operations runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the User Operations org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace. WHAT YOU'LL DO - Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences - Translate support data into clear narratives: what's happening, why, and what to do about it - Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time - Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance - Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need - Work with Harvey's central data team to connect support data to broader product and customer data sources - Identify and close data collection gaps — if we can't measure it, help define how we should - Design feedback loops that connect support signals to Product, Engineering, and Customer Success - Quantify the operational cost of product bugs, feature gaps, and onboarding failures - Contribute to QA analytics as the QA program matures - Track ticket deflection, AI/chatbot performance, and self-service effectiveness - Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools - Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders WHAT YOU HAVE Required - 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function - Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't - SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas) - Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent - Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly - Strong data storytelling — you don't just present numbers, you write the narrative - Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at Strong Plus - Experience with Python for data manipulation or automation - Familiarity with dbt or similar data transformation tooling - Experience building or contributing to QA analytics programs - Background supporting enterprise SaaS or AI-native products - Experience working with Zendesk APIs or extracting data beyond standard reporting Key Attributes - AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier - Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask - Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong - Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself - Ownership: you treat User Operations analytics as your problem to solve, not a ticket queue to process COMPENSATION $112,000 - $168,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai", "summaryDescription" : "Support Operations Data Analyst at Harvey. Skills: Data Science, Data Engineering, Machine Learning, Business Intelligence. Develop and maintain data pipelines. 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Stakeholders", "domainKnowledge" : "Cloud data services; ML frameworks; BI platforms; Cloud data stacks; Modelling skills", "domainList" : [ "cloud-data-services", "ml-frameworks", "bi-platforms", "cloud-data-stacks", "modelling-skills" ], "domainSpecificKnowledge" : [ "Cloud data services", "ML frameworks", "BI platforms", "Cloud data stacks", "Modelling skills" ], "toolProficiency" : [ "Tableau", "Power BI", "Looker", "Metabase", "Superset", "Qlik", "MicroStrategy" ], "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Data-driven decision making", "qualificationsBasic" : "5+ years of experience in data analytics, Proficiency in SQL, Bachelor's degree in a quantitative field", "qualificationsPreferred" : "Master's degree or PhD preferred, Experience with cloud platforms (AWS, GCP, Azure), Experience with ML frameworks (scikit-learn, TensorFlow, PyTorch), GCP Professional Data Engineer certification, AWS Data Analytics certification, Databricks Certified certification, Dbt Certified certification", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW User Operations runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the User Operations org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace. WHAT YOU'LL DO - Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences - Translate support data into clear narratives: what's happening, why, and what to do about it - Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time - Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance - Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need - Work with Harvey's central data team to connect support data to broader product and customer data sources - Identify and close data collection gaps — if we can't measure it, help define how we should - Design feedback loops that connect support signals to Product, Engineering, and Customer Success - Quantify the operational cost of product bugs, feature gaps, and onboarding failures - Contribute to QA analytics as the QA program matures - Track ticket deflection, AI/chatbot performance, and self-service effectiveness - Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools - Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders WHAT YOU HAVE Required - 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function - Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't - SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas) - Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent - Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly - Strong data storytelling — you don't just present numbers, you write the narrative - Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at Strong Plus - Experience with Python for data manipulation or automation - Familiarity with dbt or similar data transformation tooling - Experience building or contributing to QA analytics programs - Background supporting enterprise SaaS or AI-native products - Experience working with Zendesk APIs or extracting data beyond standard reporting Key Attributes - AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier - Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask - Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong - Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself - Ownership: you treat User Operations analytics as your problem to solve, not a ticket queue to process COMPENSATION $112,000 - $168,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai", "summaryDescription" : "Support Operations Data Analyst at Harvey. Skills: Data Science, Data Engineering, Machine Learning, Business Intelligence. Develop and maintain data pipelines. 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By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW User Operations runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the User Operations org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace. WHAT YOU'LL DO - Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences - Translate support data into clear narratives: what's happening, why, and what to do about it - Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time - Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance - Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need - Work with Harvey's central data team to connect support data to broader product and customer data sources - Identify and close data collection gaps — if we can't measure it, help define how we should - Design feedback loops that connect support signals to Product, Engineering, and Customer Success - Quantify the operational cost of product bugs, feature gaps, and onboarding failures - Contribute to QA analytics as the QA program matures - Track ticket deflection, AI/chatbot performance, and self-service effectiveness - Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools - Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders WHAT YOU HAVE Required - 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function - Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't - SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas) - Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent - Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly - Strong data storytelling — you don't just present numbers, you write the narrative - Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at Strong Plus - Experience with Python for data manipulation or automation - Familiarity with dbt or similar data transformation tooling - Experience building or contributing to QA analytics programs - Background supporting enterprise SaaS or AI-native products - Experience working with Zendesk APIs or extracting data beyond standard reporting Key Attributes - AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier - Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask - Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong - Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself - Ownership: you treat User Operations analytics as your problem to solve, not a ticket queue to process COMPENSATION $112,000 - $168,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai", "summaryDescription" : "Support Operations Data Analyst at Harvey. Skills: Data science, Data engineering, Machine learning, Business intelligence", "createdAt" : "2026-06-16T00:25:42.801", "lastUpdated" : "2026-06-16T08:05:04.381", "ingestTimestamp" : "2026-06-16T00:25:42.801", "mongoId" : "6a3074c8f292fd229c009499", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 112000, "salaryAnnualMax" : 168000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Statistical methods", "ML frameworks", "BI platforms", "Cloud data stacks", "Modelling skills", "Data science", "Data engineering", "Machine learning", "Business intelligence", "Quantitative analysis", "Data modeling", "Statistical analysis", "Analytics engineering", "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified", "SQL", "Python", "R", "Spark", "Dbt", "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Dbt Cloud", "Delta Lake", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "AWS", "GCP", "Azure" ], "skillCount" : 43, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a305701f292fd229cf321c6", "title" : "Technical Support Analyst (ICT)", "company" : "Brunswick Group", "salary" : { "min" : 85000.0, "max" : 125000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Mid-Senior Technical Support Analyst in Washington, United States, adjusted for company size and industry." }, "location" : "New York, New York, United States", "locations" : [ "New York", "New York", "United States" ], "timestamp" : "2026-06-16T06:55:34.548", "fingerprint" : "c4e80c24078371877176404a8aef64b7ed7a636c9a539fd0b37c3fa5db038410", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/brunswickgroup/jobs/8588537002", "externalId" : "8588537002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Washington", "state" : "District of Columbia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.8950982,-77.0363849" }, { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "Washington, District of Columbia, United States; New York, New York, United States", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : false, "rawDescription" : "Opportunity Brunswick Group is seeking an experienced, customer-focused, and solutions-oriented Technical Support Analyst to join our Washington, D. C. office. As part of our global ICT team, you will provide both onsite and remote technical support to ensure reliable, efficient, and secure technology operations across the firm. This is a hands-on role that combines technical expertise with strong communication and service delivery skills, supporting colleagues in Washington, D.C., across five U. S. offices, and internationally as needed. You’ll play a key role in maintaining Brunswick’s high standards of user experience by managing incidents, resolving technical issues, and contributing to continuous service improvement initiatives. ICT roles at Brunswick are required to be on-site 5 days per week. About the Role Duties and Responsibilities Provide daily onsite technical support for employees in the Washington, D. C. office. Deliver remote and telephone support to Brunswick offices across the U. S. and globally. Diagnose and resolve hardware, software, and connectivity issues efficiently. Monitor and manage incidents through the ICT Service Desk system, ensuring clear communication and timely resolution. Collaborate with global ICT colleagues on problem management and service enhancements. Support meeting room technology, AV systems, and end-user device setup and maintenance. Escalate complex issues to senior engineers or vendors as required, ensuring proper follow-through. Participate in IT projects, deployments, and system improvements. Provide occasional after-hours or weekend support as part of global service coverage. What We're Looking For Knowledge and Technical Acumen Minimum five years of experience working in a Helpdesk or Desktop Support environment. Experience working within a process-mature (ITIL) environment. Proficiency with Helpdesk service management systems for logging and tracking support requests. Excellent problem-solving and troubleshooting skills. Comprehensive knowledge of both PC and Mac systems. Strong understanding of cloud system administration, including Office 365 and Microsoft Exchange Center. Solid administrative understanding of Microsoft Azure (Entra, Intune). Knowledge of networking and topologies, including WAN, LAN, TCP/IP, DNS, and DHCP. Experience supporting Microsoft 365 Office Suite, Windows 11, and macOS environments. Hands-on experience supporting HP, Brother printers, and Canon copiers. Proficiency with Zoom, Microsoft Teams, Polycom, and Neat for video and audio conferencing and presentation setups. Experience with MDM platforms such as Microsoft Intune and JAMF. Familiarity with cloud file systems and Microsoft Authenticator. Strong awareness of security best practices and common security threats. Proficiency in laptop hardware support and maintenance. Working knowledge of anti-virus and threat protection systems. Skills Excellent client service, time management, and organizational skills. Strong communication skills with the ability to explain complex technical issues in simple, clear terms. Highly motivated, enthusiastic, and adaptable — a flexible self-starter with a can-do attitude. Comfortable working independently or as part of a team. Strong active listening and analytical thinking abilities. Ability to manage multiple concurrent priorities effectively. Calm, professional, and confident under pressure. Creative problem solver who can think outside the box. Passion for technology and continuous learning, with an interest in emerging tools and trends. Ideal Candidate International work experience or familiarity with global business environments. Multi-lingual Why Join Us Whether you are joining a client facing team, a core services team, or starting out on your professional career journey, joining Brunswick unlocks a range of exceptional employee benefits to support your financial future, health and wellness, family and community and continuous professional development. The successful applicant will be eligible for the following compensation and benefits package:  Base Pay: The annual base compensation range for this role is $95,000 - $120,000. The base pay offered will be determined by factors including experience, skills, training, office location, certifications, and education. Bonus Eligibility: Annual discretionary bonus contingent upon individual and firm-wide performance. Benefits: Medical, Dental, and Vision insurance. Disability insurance. Employee assistance program. Flexible spending account. Health savings account. Life insurance. Commuter Benefits. Generous Paid Time Off: 25 vacation days and 10 days sick leave, as well as 11 paid company holidays. Firm-sponsored 401(k) Plan with 3% automatic company contribution of base and bonus with an additional 1.5% profit share– immediate vesting. Career training and development opportunities. Employee discounts. Office Policy: At Brunswick, our work is a craft that thrives in teaching environments – whether in our offices or on-site with clients – through real-time observation, collaboration, human connection, clear guidance and by challenging one another to keep getting better. Our policy is that our team members are in person – either in the office or on-site with clients – at least four days each week. The firm will provide reasonable accommodation to qualified applicants or employees, as defined by applicable law. In addition to the application, the process may include virtual and in-person interviews, as well as an assessment, which may be timed. To request an accommodation during our application and hiring process, email americasaccommodations@brunswickgroup.com. About Brunswick Brunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes. Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity. Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one-firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world. Brunswick is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law. 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Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: The Pricing Systems Analyst will be the architect and the builder behind SmithRx’s pricing models and bid data infrastructure. This role focuses on the back-end development, refinement, and enhancement of our proprietary pricing tools using SQL, Tableau, and Looker. You will act as the bridge between the Proposals teams and our Data, Engineering, and Operational departments, ensuring our data pipelines are robust, our models are accurate, and our pricing pathways are cutting-edge. While focused on development, this role remains a critical subject matter expert, providing ad-hoc support and direct contribution on high-complexity submissions when the pipeline requires support or deep technical intervention. What you will do: Design, build, and refine complex pricing models in SQL and Looker to automate and enhance the accuracy of client savings projections. Translate business requirements from stakeholders into technical specifications for the development and validation of our Enterprise Data Warehouse (EDW) in collaboration with the Data Analytics and Engineering groups. Coordinate directly with Data and Engineering teams to ensure pricing logic is aligned with broader company data architecture and product roadmaps. Contribute to the evolution of the Pricing Analytics codebase, adhering to best practices for development, rigorous audit protocols, and code reviews to ensure \"client-ready\" accuracy across all automated tools. Maintain a transparent project roadmap for pricing tool enhancements and create detailed technical documentation for all pipelines and internal logic. Provide \"Tier 3\" technical support to the Submission Pod, stepping in for highly complex ad-hoc analyses or during peak volume periods to ensure queue stability. Execute deep-dive analyses and investigations into large datasets and provide clear insights on findings. Communicate clearly with internal stakeholders and external partners through email, Slack, phone, video call, and Jira. Develop a complete understanding of reporting needs and work cross-functionally to scope projects and develop self-service BI reporting and automation whenever relevant. Continuously analyze and evaluate existing reporting processes, identifying inefficiencies or gaps, and proactively deploying creative solutions to enhance operational effectiveness. What you will bring to SmithRx: Experience: 3-5 years in a Data Analytics or Pricing focused role Education: Bachelor’s or Master’s degree in a quantitative field (Engineering, Data Analytics, Data Science, Computer Science, or equivalent). Advanced proficiency in SQL (complex joins, CTEs, optimization) and experience with Looker (LookML), Tableau, or similar BI tools. Familiarity with GitHub/Version Control and project management tools (e.g., Jira) is highly preferred. Industry Knowledge: PBM or Healthcare experience is a significant plus, specifically regarding pharmacy claims data. Communication: The ability to take a \"messy\" business requirement from a Sales Lead and translate it into a clean, repeatable technical specification. Soft Skills: Highly self-motivated, adaptable, and willing to work collaboratively in a fast-paced environment. Attention to Detail: You take pride in the accuracy of your formulas and the cleanliness of your code. Leadership: Capable of facilitating deep technical discussions with Engineers while being able to translate the \"why\" to non-technical stakeholders. What SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disability Discretionary Paid Time Off Paid Company Holidays Wellness Benefits Commuter Benefits Paid Parental Leave benefits Employee Assistance Program (EAP) Well-stocked kitchen in office locations Professional development and training opportunities", "summaryDescription" : "Pharmacy Systems Analyst at SmithRx", "postedDate" : "2026-06-14T19:59:24.738", "createdAt" : "2026-06-14T19:59:24.738", "lastUpdated" : "2026-06-16T06:22:24.331", "ingestTimestamp" : "2026-06-14T19:59:24.738", "mongoId" : "6a2c6c5b74d8ee00a0918502", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305abdf292fd229cf54f19", "title" : "Senior Billing Systems & Operations Analyst", "company" : "Qualia", "industry" : "SaaS", "salary" : { "min" : 125000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Billing Systems & Operations Analyst in Austin, TX, adjusted for SaaS industry and remote work." }, "location" : "Austin, Texas, United States", "locations" : [ "Austin", "Texas", "United States", "Concord", "New Hampshire", "United States", "San Francisco", "California", "United States" ], "certifications" : [ "Salesforce administration certification" ], "timestamp" : "2026-06-16T08:34:01.014", "fingerprint" : "e591da3a70fef45aa2484c0ed41b01b70658ee992d3fcd1719274c281412ea92", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/qualia/jobs/8003296", "externalId" : "8003296", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" }, { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" }, { "city" : "Concord", "state" : "New Hampshire", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.2071780,-71.5374760" }, { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "Austin, Texas, United States; San Francisco, California, United States; Concord, New Hampshire, United States; United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Salesforce, CPQ", "professionalSkills" : [ "Quote-to-Cash Expertise", "Billing Systems Administration", "Cross-Functional Partnership", "Vendor Relationship Management", "Process Standardization", "Operational Documentation", "AI Leverage" ], "hardSkillsList" : [ "Billing platform configuration", "Monitoring and alerting", "Process refinement", "System architecture", "Data quality", "Automation framework", "Pricing structures", "Payment structures", "Provisioning", "Invoicing", "Revenue recognition", "Data visibility", "System optimization", "System evolution", "SLAs" ], "hardSkills" : [ { "name" : "Billing platform configuration", "level" : "intermediate" }, { "name" : "Monitoring and alerting", "level" : "intermediate" }, { "name" : "Process refinement", "level" : "intermediate" }, { "name" : "System architecture", "level" : "intermediate" }, { "name" : "Data quality", "level" : "intermediate" }, { "name" : "Automation framework", "level" : "intermediate" }, { "name" : "Pricing structures", "level" : "intermediate" }, { "name" : "Payment structures", "level" : "intermediate" }, { "name" : "Provisioning", "level" : "intermediate" }, { "name" : "Invoicing", "level" : "intermediate" }, { "name" : "Revenue recognition", "level" : "intermediate" }, { "name" : "Data visibility", "level" : "intermediate" }, { "name" : "System optimization", "level" : "intermediate" }, { "name" : "System evolution", "level" : "intermediate" }, { "name" : "SLAs", "level" : "intermediate" } ], "majorSkills" : "Billing Systems, Operations, Quote-to-Cash, RevOps", "majorSkillsList" : [ "Billing Systems", "Operations", "Quote-to-Cash", "RevOps" ], "coreResponsibilities" : "Administer Qualia’s billing platform, Serve as the go-to operational owner across the, Maintain, optimize, and evolve billing platform, Build out automation framework to ensure accuracy in, Answer critical business questions regarding pricing and billing, Build a robust and automated billing ecosystem, Ensure downstream impact of product and packaging changes, Ensure stakeholders have billing data visibility, Own all aspects of billing platform’s configuration, optimization,, Build and maintain monitoring and alerting for data, Drive process standardization to reduce billing complexity and, Continuously refine the system to improve accuracy, automation,, Serve as connective tissue between finance, product, engineering,, Advise on how new products, discounting frameworks, payment, Proactively flag risks when business decisions could create, Own the vendor relationship, holding them accountable to, Advocate for Qualia’s needs on the roadmap, Serve as the go-to owner of all things, Build comprehensive operational documentation, Ensure billing data flows accurately across connected systems, Leverage LLMs and AI to drive insights and", "teamCollaboration" : "Cross-functional teams; Finance, GTM, product, engineering; Deal Desk", "domainKnowledge" : "Quote-to-Cash lifecycle; Subscription billing; Real estate technology; B2B SaaS", "domainList" : [ "quote-to-cash-lifecycle", "subscription-billing", "real-estate-technology", "b2b-saas" ], "domainSpecificKnowledge" : [ "Quote-to-Cash lifecycle", "Subscription billing", "Real estate technology", "B2B SaaS" ], "toolProficiency" : [ "Salesforce CPQ", "DealHub", "Ordway", "Zuora", "Chargebee" ], "documentationSkills" : "Operational documentation; Runbooks; Configuration guides; Process maps", "problemSolvingSkills" : "Problem-solving mindset; System thinking", "qualificationsBasic" : "3+ years of hands-on experience working with billing tools, CPQ platforms, Salesforce, or ERP systems across the quote-to-cash lifecycle, Direct experience administering or deeply configuring billing platforms, CPQ tools, or similar systems, Comfortable learning new technology", "qualificationsPreferred" : "5+ years in a revenue operations, finance, or deal desk role, Experience with Ordway, Zuora, Chargebee, or similar subscription billing platforms, Salesforce administration experience or certification, Background in environments with complex or non-standard pricing models, Experience with data analysis and visualization tools beyond Excel, Familiarity with ERP systems and revenue recognition workflows", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU’LL WORK ON Ready to own one of the most critical systems in a scaling B2B SaaS company? In this role, you will join Qualia’s Revenue Operations (RevOps) team, which provides the resources and tools that drive our accelerating momentum. As the Senior Billing Systems & Operations Analyst, you will administer Qualia’s billing platform, serving as the go-to operational owner across the billing lifecycle. You will serve as the platform owner—maintaining, optimizing, and evolving it as Qualia’s pricing, packaging, and payment structures grow in complexity, and build out the automation framework to ensure accuracy in our billing. You will be responsible for answering critical business questions, such as: How does a proposed new pricing or billing structure work within our architecture, and what are the limitations or risks? How do we build a billing ecosystem that is robust and automated enough to scale with the business? What is the downstream impact of product and packaging changes on provisioning, invoicing, and revenue recognition? How do we ensure all stakeholders—finance, GTM, product, and engineering—have the billing data visibility they need? If you are excited about building the next level of financial maturity at Qualia, this is an opportunity you won’t want to miss. RESPONSIBILITIES Billing Systems Administration: Own all aspects of our billing platform’s configuration, optimization, and expansion. Build and maintain monitoring and alerting that surfaces data quality issues before they reach customers. Drive process standardization alongside Finance and Deal Desk to reduce billing complexity and manual intervention. Continuously refine the system to improve accuracy, automation, and reliability across the invoicing and billing lifecycle Cross-Functional Partnership & Advisory: Serve as the connective tissue between finance, product, engineering, and GTM teams on all billing-related matters. Advise on how new products, discounting frameworks, payment structures, and bookings policies will function within the billing architecture. Proactively flag risks when business decisions could create downstream complexity. Own the vendor relationship, holding them accountable to SLAs and advocating for Qualia’s needs on the roadmap Billing Operations Documentation: Serve as the go-to owner of all things associated with systematic financial operations. Work with the billing team to build comprehensive operational documentation—runbooks, configuration guides, and process maps—so that billing system knowledge is institutional, not individual. Ensure billing data flows accurately across connected systems and that every team with a dependency on billing data has the visibility they need Leverage AI for Operational Efficiency: Qualia is an AI first company. As a systems administrator, you will be charged with leveraging LLMs and AI to drive insights and operational efficiency for our front line collections and billing teams YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH Quote-to-Cash Expertise: 3+ years of hands-on experience working with billing tools, CPQ platforms, Salesforce, or ERP systems across the quote-to-cash lifecycle. You understand how pricing, quoting, invoicing, and revenue recognition connect Billing/CPQ Platform Depth: Direct experience administering or deeply configuring billing platforms, CPQ tools (e.g., Salesforce CPQ, DealHub, Ordway, Zuora, Chargebee), or similar systems. You’re a power user who can architect solutions, not just execute within existing configurations An Owner’s Mentality: You take pride in your work and view what you do as a part-owner and builder of Qualia. You view your business unit’s success as your own A Problem-Solving Mindset: You anticipate challenges and complications, know when to escalate, and understand what tradeoffs should be made—especially when evaluating system changes and their downstream impacts An Eye for Operations: You think in systems, not tasks. You instinctively map how a change in one place impacts teams downstream, and you build documentation, monitoring, and enablement to make operations resilient Technical Aptitude: You are comfortable learning new technologies quickly, understanding how systems integrate, and can scope technical requirements while communicating effectively with both technical and non-technical stakeholders Project Management Expertise: You can scope a complex project, break it into manageable tasks, and execute against a work plan. You communicate deliverables regularly, avoid preventable emergencies, and always consider enablement A Drive to Execute: You have a strong desire to drive impact and demonstrate urgency with projects big and small—from quick system fixes to comprehensive platform overhauls A minimum of 5 years of progressively increasing responsibility in billing operations, deal desk, revenue operations, or strategic finance/finance ops, with demonstrated experience in platform administration and process optimization PREFERRED QUALIFICATIONS 5+ years in a revenue operations, finance, or deal desk role Experience with Ordway, Zuora, Chargebee, or similar subscription billing platforms Salesforce administration experience or certification Background in environments with complex or non-standard pricing models Experience with data analysis and visualization tools beyond Excel Familiarity with ERP systems and revenue recognition workflows While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire. WHY QUALIA Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected. We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status. By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice. #LI-Remote", "summaryDescription" : "Senior Billing Systems & Operations Analyst at Qualia. Skills: Billing Systems, Operations, Quote-to-Cash, RevOps. Administer Qualia’s billing platform. Serve as the go-to operational owner across the", "postedDate" : "2026-06-15T23:21:28.047", "createdAt" : "2026-06-15T23:21:28.047", "lastUpdated" : "2026-06-16T08:34:01.014", "ingestTimestamp" : "2026-06-15T23:21:28.047", "mongoId" : "6a305abdf292fd229cf54f19", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 125000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Billing platform configuration", "Monitoring and alerting", "Process refinement", "System architecture", "Data quality", "Automation framework", "Pricing structures", "Payment structures", "Provisioning", "Invoicing", "Revenue recognition", "Data visibility", "System optimization", "System evolution", "SLAs", "Billing Systems", "Operations", "Quote-to-Cash", "RevOps", "Quote-to-Cash Expertise", "Billing Systems Administration", "Cross-Functional Partnership", "Vendor Relationship Management", "Process Standardization", "Operational Documentation", "AI Leverage", "Quote-to-Cash lifecycle", "Subscription billing", "Real estate technology", "B2B SaaS", "Salesforce administration certification", "Salesforce CPQ", "DealHub", "Ordway", "Zuora", "Chargebee" ], "skillCount" : 36, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a660174d8ee00a062b6e7", "title" : "Systems Analyst", "company" : "Amazon Support Services Pty Ltd", "industry" : "Systems, Quality, Security Engineering, System Planning/Administration, Cloud Computing", "salary" : { "min" : 105000.0, "max" : 145000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Systems Analyst in Melbourne, Australia, adjusted for the technology industry and company size." }, "location" : "Melbourne, Victoria, AUS", "locations" : [ "Melbourne, Victoria, AUS" ], "timestamp" : "2026-06-15T02:07:30.336", "fingerprint" : "b327a791128f9400984869c3376f391eed604fc49f4b66c68a653ada75e2bd93", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10444138/apply", "externalId" : "3e00bfde-49f8-4359-ae3b-3f69792211db", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Melbourne", "state" : "Victoria", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-37.8142454,144.9631732" } ], "locationText" : "Melbourne, Victoria, Australia", "employmentType" : "FULL_TIME", "technicalSkills" : "Linux, Python, Bash", "professionalSkills" : [ "Cloud computing", "Artificial intelligence", "Machine learning", "Security expertise", "Operational excellence", "Distributed systems" ], "hardSkillsList" : [ "Systems administration", "Network troubleshooting", "Application stack management" ], "hardSkills" : [ { "name" : "Systems administration", "level" : "intermediate" }, { "name" : "Network troubleshooting", "level" : "intermediate" }, { "name" : "Application stack management", "level" : "intermediate" } ], "majorSkills" : "Cloud computing, AI, Machine learning, Security", "majorSkillsList" : [ "Cloud computing", "AI", "Machine learning", "Security" ], "coreResponsibilities" : "Define services, Build services, Own services, Run services, Solve problems, Build distributed systems, Operate distributed systems, Build tools, Influence tools, Deploy changes, Monitor results, Report issues", "teamCollaboration" : "Core capability pillars; Focused sub-teams", "domainKnowledge" : "Secure cloud computing; Massive-scale systems; DynamoDB; NoSQL databases; Glacier; S3 data lakes; Distributed systems theory", "domainList" : [ "secure-cloud-computing", "massive-scale-systems", "dynamodb", "nosql-databases", "glacier", "s3-data-lakes", "distributed-systems-theory" ], "domainSpecificKnowledge" : [ "Secure cloud computing", "Massive-scale systems", "DynamoDB", "NoSQL databases", "Glacier", "S3 data lakes", "Distributed systems theory" ], "continuousLearning" : "Continuous learning; Mentoring; Collaboration with experts", "innovationCreativity" : "Innovative ways to use cloud", "problemSolvingSkills" : "Solve unique problems; First-order challenges", "specialRequirements" : "Australian citizens, Australian Government Security Clearance, Organisational Suitability Assessment", "outcomesObjectives" : "Make lasting impact", "qualificationsBasic" : "Experience in Linux systems administration, Experience troubleshooting technical systems, Experience in Linux OS troubleshooting, Experience managing full application stacks, Knowledge of scripting languages", "qualificationsPreferred" : "Bachelor's degree or equivalent, Experience in systems administration, Experience in network administration, AWS cloud app development experience, DevOps experience, Site reliability engineering experience, Experience with cloud native technologies", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. For more information regarding security clearances please visit (https://www.agsva.gov.au/). The AWS Region Services team combines AWS global cloud leadership with Australian security expertise to deliver highly secure, scalable environments for sensitive workloads. We’re creating innovative ways to use cloud computing, artificial intelligence, and machine learning while maintaining the highest standards of security and operational excellence. The Engineering organisation within Region Services is structured across core capability pillars: Compute & Machine Learning, Security Identity & Compliance, Storage & Databases, and a growing capability domain. Collectively these pillars encompass a team of varying technical skillsets, including Engineers; Technical Program Managers and Subject Matter Experts, organised into focused sub-teams. This is an opportunity to make a lasting impact on Australia’s digital future. You’ll work with AWS services, implement innovative solutions, and help customers succeed in their most important missions. We’re committed to helping our builders grow through continuous learning, mentoring, and collaboration with industry experts. Are you ready to build the future of secure cloud computing in Australia? Key job responsibilities - Define, build, own, and run services in high growth environments - Solve unique and first-order problems in massive-scale areas such as compute services, DynamoDB/NoSQL databases, Glacier, S3 data lakes and many other AWS Services - Learn how to build and operate distributed systems at massive scale - Build and influence the tools and utilities that are part of the AWS fleet running our internal services A day in the life You'll own services end-to-end in one of the fastest-growing cloud environments in the world. This means defining how they're built, building them with care, operating them with pride, and running them with the reliability that the security community demands. Ownership here is real — these are your services, and their success is your success. You'll solve problems that are genuinely unique. These aren't issues with known solutions waiting to be searched— they're first-order challenges in massive-scale domains. Compute services processing workloads at extraordinary volume. DynamoDB and NoSQL databases operating at throughputs that test the boundaries of distributed systems theory. Glacier and S3 data lakes managing data at a scale that few engineers ever encounter. Each problem you crack builds expertise that sets you apart. You'll learn how to build and operate distributed systems on a massive scale — not through theory alone, but through hands-on experience with production systems that matter. You'll develop an intuition for how large-scale systems behave, how they fail, and how to make them resilient. This knowledge compounds rapidly, accelerating your growth into a world-class systems engineer. And you'll build the tools that make it all possible. The utilities and automation that form part of the AWS fleet running internal services will bear your fingerprints. You'll influence how the team operates, how services are managed, and how the platform evolves — contributing ideas and code that improve the experience for every engineer who follows. About the team Region Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide 'hands on keyboard' support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - Experience in Linux systems administration and/or development - Experience troubleshooting and debugging technical systems, or experience in Linux OS and network troubleshooting and experience managing full application stacks from the OS up through custom applications - Knowledge of scripting languages (bash, python, etc.) Preferred Qualifications: - Bachelor's degree or equivalent - Experience in systems administration, network administration, AWS cloud app development, DevOps or site reliability engineering - Experience with cloud native technologies Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Systems Analyst at Amazon Support Services Pty Ltd. Skills: Cloud computing, AI, Machine learning, Security. Define services. 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maintenance", "Plumbing maintenance", "Daily reports", "Incident reports", "Tools inventory", "PPM schedule maintenance", "Soft services", "Pest control", "Housekeeping", "Scrap disposal", "Garbage disposal", "Waste disposal", "Agency staff handling" ], "hardSkillsList" : [ "Technical maintenance", "Electrical repair", "Mechanical repair", "Control systems troubleshooting", "Power systems installation", "Relay logic programming", "Ladder diagram programming", "Component troubleshooting", "Servo drive maintenance", "Frequency inverter maintenance", "Linear drive maintenance", "Conveyor system maintenance", "Fire safety checks", "Permit issuance", "Report generation", "Inventory management" ], "hardSkills" : [ { "name" : "Technical maintenance", "level" : "intermediate" }, { "name" : "Electrical repair", "level" : "intermediate" }, { "name" : "Mechanical repair", "level" : "intermediate" }, { "name" : "Control systems troubleshooting", "level" : "intermediate" }, { "name" : "Power systems installation", "level" : "intermediate" }, { "name" : "Relay logic programming", "level" : "intermediate" }, { "name" : "Ladder diagram programming", "level" : "intermediate" }, { "name" : "Component troubleshooting", "level" : "intermediate" }, { "name" : "Servo drive maintenance", "level" : "intermediate" }, { "name" : "Frequency inverter maintenance", "level" : "intermediate" }, { "name" : "Linear drive maintenance", "level" : "intermediate" }, { "name" : "Conveyor system maintenance", "level" : "intermediate" }, { "name" : "Fire safety checks", "level" : "intermediate" }, { "name" : "Permit issuance", "level" : "intermediate" }, { "name" : "Report generation", "level" : "intermediate" }, { "name" : "Inventory management", "level" : "intermediate" } ], "majorSkills" : "Facility Management, Technical Maintenance, Electrical Systems, Mechanical Systems", "majorSkillsList" : [ "Facility Management", "Technical Maintenance", "Electrical Systems", "Mechanical Systems" ], "coreResponsibilities" : "Take care of facility activities, Take care of admin activities, Perform daily technical checks, Perform weekly technical checks, Perform monthly technical checks, Attend TT calls for maintenance, Attend TT calls for service, Attend TT calls for repair, Coordinate with vendors for warranty, Coordinate with vendors for AMC, Read energy consumption, Maintain DG, Troubleshoot conveyor systems, Troubleshoot electrical systems, Troubleshoot mechanical systems, Install power distribution systems, Maintain power distribution systems, Troubleshoot power distribution systems, Install branch circuits, Maintain branch circuits, Troubleshoot branch circuits, Install lighting systems, Maintain lighting systems, Troubleshoot lighting systems, Install transformers, Maintain transformers, Troubleshoot transformers, Install wiring methods, Maintain wiring methods, Troubleshoot wiring methods, Install control components, Maintain control components, Troubleshoot control components, Support production, Refurbish building finishes, Upgrade building finishes, Refurbish fixtures, Upgrade fixtures, Refurbish fittings, Upgrade fittings, Refurbish equipment, Upgrade equipment, Refurbish fixed furniture, Upgrade fixed furniture, Refurbish OPS equipment, Upgrade OPS equipment, Perform Fire Alarm checks, Perform Fire extinguishers checks, Maintain carts, Maintain trolleys, Maintain pumps, Maintain rolling shutters, Perform Electrical works, Issue height work permits, Issue hot work permits, Attend Civil maintenance calls, Attend Plumbing maintenance calls, Provide daily reports on TT closures, Provide daily reports on open cases, Provide daily reports on RCA, Share incident reports, Update tools inventory, Maintain PPM schedule, Take care of Soft services, Handle agency staff, Handle overall shift", "domainKnowledge" : "Facility management; Admin activities; PPM schedules; Corrective maintenance; Warranty management; AMC management; Energy consumption; DG maintenance; Conveyor systems; Electrical systems; Mechanical systems; Power distribution; Branch circuits; Lighting systems; Transformers; Wiring methods; Relay logic; Control components; Servo drives; Frequency inverters; Linear drives; Building finishes; Fixtures; Fittings; OPS equipment; Fire alarm systems; Fire extinguishers; Carts; Trolleys; Pumps; Rolling shutters; Electrical works; Height work; Hot work; Civil maintenance; Plumbing maintenance; TT closures; RCA; Incident reports; Tools inventory; EAM; Soft services; Pest control; Housekeeping; Scrap disposal; Garbage disposal; Waste disposal", "domainList" : [ "facility-management", "admin-activities", "ppm-schedules", "corrective-maintenance", "warranty-management", "amc-management", "energy-consumption", "dg-maintenance", "conveyor-systems", "electrical-systems", "mechanical-systems", "power-distribution", "branch-circuits", "lighting-systems", "transformers", "wiring-methods", "relay-logic", "control-components", "servo-drives", "frequency-inverters", "linear-drives", "building-finishes", "fixtures", "fittings", "ops-equipment", "fire-alarm-systems", "fire-extinguishers", "carts", "trolleys", "pumps", "rolling-shutters", "electrical-works", "height-work", "hot-work", "civil-maintenance", "plumbing-maintenance", "tt-closures", "rca", "incident-reports", "tools-inventory", "eam", "soft-services", "pest-control", "housekeeping", "scrap-disposal", "garbage-disposal", "waste-disposal" ], "domainSpecificKnowledge" : [ "Facility management", "Admin activities", "PPM schedules", "Corrective maintenance", "Warranty management", "AMC management", "Energy consumption", "DG maintenance", "Conveyor systems", "Electrical systems", "Mechanical systems", "Power distribution", "Branch circuits", "Lighting systems", "Transformers", "Wiring methods", "Relay logic", "Control components", "Servo drives", "Frequency inverters", "Linear drives", "Building finishes", "Fixtures", "Fittings", "OPS equipment", "Fire alarm systems", "Fire extinguishers", "Carts", "Trolleys", "Pumps", "Rolling shutters", "Electrical works", "Height work", "Hot work", "Civil maintenance", "Plumbing maintenance", "TT closures", "RCA", "Incident reports", "Tools inventory", "EAM", "Soft services", "Pest control", "Housekeeping", "Scrap disposal", "Garbage disposal", "Waste disposal" ], "toolProficiency" : [ "EAM tool" ], "communicationSkills" : "Daily reports; Incident reports", "documentationSkills" : "Report generation", "problemSolvingSkills" : "Troubleshooting; RCA", "specialRequirements" : "Height work, Hot work", "outcomesObjectives" : "Provide daily reports on TT closures; Provide daily reports on open cases; Provide daily reports on RCA; Share incident reports", "qualificationsBasic" : "Experience in Electrical/Mechanical/Electronics and Communication/Instrumentation and Controls", "qualificationsPreferred" : "1+ years of conveyors/automation/control systems maintenance experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Taking care of overall Facility & Admin activities. · Daily, Weekly, Monthly technical check per PPM schedule. · Attending TT calls for corrective maintenance, service and repair works · Co-ordinate with vendor for systems under warranty/AMC. · Energy consumption reading · DG maintenance. · Maintain and troubleshoot all conveyor systems, electrical and mechanical. · Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. · Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-- photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. · Dedicated to supporting production by working in a safe, customer focused manner. · Refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts · Fire Alarm & Fire extinguishers regular checks. · Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. · Attending regular Electrical works · Height work, hot work permit to issue. · Attending Civil & Plumbing Corrective maintenance calls. · Provide daily reports on TT closures & open cases & RCA, sharing incident reports. · Tools inventory update, with the help of EAM tool. · PPM schedule maintenance as per EAM/ PPM schedule · Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage/ waste disposal. Handling agency staff & overall shift. Key job responsibilities Taking care of overall Facility & Admin activities. · Daily, Weekly, Monthly technical check per PPM schedule. · Attending TT calls for corrective maintenance, service and repair works · Co-ordinate with vendor for systems under warranty/AMC. · Energy consumption reading · DG maintenance. · Maintain and troubleshoot all conveyor systems, electrical and mechanical. · Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. · Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-- photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. · Dedicated to supporting production by working in a safe, customer focused manner. · Refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts · Fire Alarm & Fire extinguishers regular checks. · Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. · Attending regular Electrical works · Height work, hot work permit to issue. · Attending Civil & Plumbing Corrective maintenance calls. · Provide daily reports on TT closures & open cases & RCA, sharing incident reports. · Tools inventory update, with the help of EAM tool. · PPM schedule maintenance as per EAM/ PPM schedule · Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage/ waste disposal. Handling agency staff & overall shift. Basic Qualifications: - Experience in Electrical/Mechanical/Electronics and Communication/Instrumentation and Controls Preferred Qualifications: - 1+ years of conveyors/automation/control systems maintenance experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Reliability & Maintenance Engr, RME- INGSF at ASSPL. Skills: Facility Management, Technical Maintenance, Electrical Systems, Mechanical Systems. Take care of facility activities. Take care of admin activities", "postedDate" : "2026-06-15T00:00:00.000", "createdAt" : "2026-06-15T21:58:37.751", "lastUpdated" : "2026-06-16T08:00:46.586", "ingestTimestamp" : "2026-06-15T21:58:37.751", "mongoId" : "6a30564bf292fd229cf26f70", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10448649/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Technical maintenance", "Electrical repair", "Mechanical repair", "Control systems troubleshooting", "Power systems installation", "Relay logic programming", "Ladder diagram programming", "Component troubleshooting", "Servo drive maintenance", "Frequency inverter maintenance", "Linear drive maintenance", "Conveyor system maintenance", "Fire safety checks", "Permit issuance", "Report generation", "Inventory management", "Facility Management", "Technical Maintenance", "Electrical Systems", "Mechanical Systems", "Facility management", "Admin activities", "Technical checks", "Corrective maintenance", "Service and repair", "Warranty management", "AMC management", "Energy consumption", "DG maintenance", "Troubleshooting", "Installation", "Building finishes", "Fixture maintenance", "Fittings maintenance", "Equipment maintenance", "Furniture maintenance", "OPS equipment", "Fire alarm checks", "Fire extinguisher checks", "Oiling", "Greasing", "Rolling shutters", "Electrical works", "Height work", "Hot work permits", "Civil maintenance", "Plumbing maintenance", "Daily reports", "Incident reports", "Tools inventory", "PPM schedule maintenance", "Soft services", "Pest control", "Housekeeping", "Scrap disposal", "Garbage disposal", "Waste disposal", "Agency staff handling", "PPM schedules", "Conveyor systems", "Electrical systems", "Mechanical systems", "Power distribution", "Branch circuits", "Lighting systems", "Transformers", "Wiring methods", "Relay logic", "Control components", "Servo drives", "Frequency inverters", "Linear drives", "Fixtures", "Fittings", "Fire alarm systems", "Fire extinguishers", "Carts", "Trolleys", "Pumps", "Hot work", "TT closures", "RCA", "EAM", "EAM tool" ], "skillCount" : 84, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cb0f474d8ee00a09dba7c", "title" : "Senior Support Systems Administrator", "company" : "MaintainX", "industry" : "Sales", "salary" : { "min" : 105000.0, "max" : 145000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Support Systems Administrator in Toronto, Canada, adjusted for seniority and the SaaS industry." }, "location" : "Toronto", "locations" : [ "Toronto" ], "timestamp" : "2026-06-16T05:41:04.429", "fingerprint" : "27d5598d75348194ab3f556f0f83a624fc08e57681ed691172fca634732d5006", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/maintainx/6fe1d387-f6d0-4d19-9351-c2cae43ac087/application", "externalId" : "6fe1d387-f6d0-4d19-9351-c2cae43ac087", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toronto", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.6534817,-79.3839347" } ], "locationText" : "Toronto, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "remoteFriendly" : true, "rawDescription" : "MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding https://www.getmaintainx.com/newsroom/maintainx-raises-150m led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100 https://www.getmaintainx.com/blog/maintainx-named-to-2025-forbes-cloud-100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match. MaintainX is the world’s leading AI-powered maintenance and asset management platform, trusted by 13,000+ customers — including Duracell, Shell, Cintas, DHL, and Brenntag — to keep industrial operations running. Our platform manages 13.9M+ assets and has powered 79.5M+ completed work orders for 150,000+ weekly active technicians worldwide. In July 2025 we closed a $150M Series D led by Bessemer Venture Partners and Bain Capital Ventures, bringing total funding to $254M at a $2.5B valuation. We were named to the 2025 Forbes Cloud 100 and ranked #1 in EAM and CMMS on G2’s Summer 2025 report. The market is moving: 68% of industrial companies have the same or more downtime than in 2024, and 3.8M manufacturing jobs will go unfilled through 2033. We’re building the platform that changes that. THE ROLE MaintainX’s support stack serves 13,000+ enterprise customers across some of the world’s largest industrial operations. As Senior Support Systems Administrator, you’re the technical owner of that infrastructure — not just keeping it running, but making it more resilient, more automated, and more trusted as we scale. You’ll act as the technical lead for our Zendesk ecosystem and integrated tooling (n8n, Zapier, Intercom), bridging Support, Engineering, and Product. Your primary focus is scalability, system resilience, and data integrity — not just day-to-day config. - Own the Zendesk ecosystem — routing logic, triggers, SLAs, and Contextual Workspaces — so every ticket reaches the right agent without manual intervention. - Build and maintain reliable integrations across Zendesk Suite, ZIS, Intercom, n8n, and Zapier; own the middleware layer that connects our support stack. - Define and execute QA for all system changes: test plans, UAT, staging environments, and regression testing before anything reaches production. - Design and maintain disaster recovery for the support infrastructure — organized backups, recovery runbooks, and incident lead when things break. - Own technical documentation: a version-controlled source of truth for all workflows, API dependencies, and system changes — accurate enough for engineers, clear enough for agents. - Build dashboards that reflect reality, standardize metric definitions, and give leadership trusted visibility into support performance. WHAT WE’RE LOOKING FOR Must-haves: - 5+ years in Support Operations, Systems Analysis, or a technical ops role at a SaaS company. - Deep Zendesk expertise — triggers, automations, Liquid Markup, API usage, and Contextual Workspaces. - Technical fluency in JSON and JavaScript; hands-on experience with n8n or Zapier for middleware automation. - Proven QA discipline: test case creation, staging environments, regression testing, and UAT execution. - Track record of writing documentation that engineers trust and support agents can follow. - Experience with backup strategies and disaster recovery planning for SaaS tooling. Nice-to-haves: - Experience with React or Tailwind CSS for Help Center customization. - SQL or advanced data visualization experience (Looker, Tableau). - Previous hands-on or frontline customer support experience. WHAT WE OFFER - Competitive base + variable comp aligned to role and location. - Meaningful equity in a post-Series D, $2.5B company. - Day-1 health, dental, and vision coverage. - Unlimited PTO — not a gimmick; we take it. - $500 home office stipend · $1K annual L&D budget. - San Francisco hub with flexible hybrid setup. HOW WE WORK We deliver one platform for maintenance, repair & operations teams to keep the physical world running. You’ll work alongside smart, humble colleagues across North America who care about getting it right. We’re output-driven, promote quickly when people deliver, and have honest conversations early. If that’s the environment you want, we’d love to hear from you. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.", "summaryDescription" : "Senior Support Systems Administrator at MaintainX", "createdAt" : "2026-06-14T18:20:31.590", "lastUpdated" : "2026-06-16T05:41:04.429", "ingestTimestamp" : "2026-06-14T18:28:26.872", "mongoId" : "6a2cb0f474d8ee00a09dba7c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c68ac74d8ee00a09043a4", "title" : "KYC Support Analyst", "company" : "Pleo", "industry" : "Business Operations", "salary" : { "min" : 30000.0, "max" : 45000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level KYC Support Analyst in the FinTech industry in Portugal, adjusted for company size and remote work." }, "location" : "Lisbon", "locations" : [ "Lisbon" ], "timestamp" : "2026-06-16T06:46:23.694", "fingerprint" : "efc8b81202e3b1326e2446fcf388a62d4e3b97fba62dce6d7a6e8e2caecac738", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/pleo/0651d6e0-422e-4f9c-9883-db8958d8d246/application", "externalId" : "0651d6e0-422e-4f9c-9883-db8958d8d246", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Portugal", "continent" : "eu", "workMode" : "remote" }, { "country" : "Portugal", "continent" : "eu", "workMode" : "hybrid" }, { "country" : "Portugal", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Portugal; Portugal; Portugal", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer support", "Compliance", "Screening", "Risk assessment" ], "hardSkillsList" : [ "KYC requirements", "Screening", "Requests for information", "Internal risk assessments", "Industry regulations" ], "hardSkills" : [ { "name" : "KYC requirements", "level" : "intermediate" }, { "name" : "Screening", "level" : "intermediate" }, { "name" : "Requests for information", "level" : "intermediate" }, { "name" : "Internal risk assessments", "level" : "intermediate" }, { "name" : "Industry regulations", "level" : "intermediate" } ], "majorSkills" : "Customer support, KYC, Compliance", "majorSkillsList" : [ "Customer support", "KYC", "Compliance" ], "coreResponsibilities" : "Resolve customer and colleague inquiries, Manage incoming inquiries via email, Manage incoming inquiries via chat, Ensure timely resolutions, Ensure effective resolutions, Ensure high-quality resolutions, Handle company updates, Handle account transfers, Handle admin changes, Handle ODD deadline extensions, Handle wallet blocks, Handle onboarding processes, Handle screening processes, Handle bankruptcy processes, Execute ongoing screening, Perform continuous screening of customers, Perform continuous screening of payments, Ensure full compliance, Drive process optimisation, Shape day-to-day operations, Propose improvements, Define future workflows, Support team during peak periods, Ensure seamless delivery against SLAs, Demonstrate best practices", "teamCollaboration" : "Onboarding team; Internal stakeholders; Sales teams; Compliance stakeholders; KYC Support Team Lead; Wider organisation", "domainKnowledge" : "FinTech; Compliance; KYC requirements; Industry regulations; Bankruptcy processes; Advanced screening processes", "domainList" : [ "fintech", "compliance", "kyc-requirements", "industry-regulations", "bankruptcy-processes", "advanced-screening-processes" ], "domainSpecificKnowledge" : [ "FinTech", "Compliance", "KYC requirements", "Industry regulations", "Bankruptcy processes", "Advanced screening processes" ], "communicationSkills" : "Interpersonal skills", "innovationCreativity" : "Process optimisation; Improvement mindset", "problemSolvingSkills" : "Problem-solving", "outcomesObjectives" : "Meet service level agreements", "qualificationsBasic" : "3+ years customer support experience, FinTech customer support experience, KYC requirements exposure, Screening exposure, RFIs exposure, Internal risk assessments exposure, Industry regulations exposure, Excellent interpersonal skills, Organisational abilities, Multitasking abilities, Proactive problem-solving attitude", "qualificationsPreferred" : "Relevant qualifications in customer service, Relevant certifications in KYC/Compliance", "remoteFriendly" : true, "rawDescription" : "ABOUT PLEO Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. ABOUT THE ROLE We're looking for a KYC Support Analyst to join our KYC Support Team at Pleo. In this role, you'll help act as a crucial link between our onboarding team, internal stakeholders, and valued customers and be part of a newly established team as we scale our compliance operations in Portugal. If you're excited about helping shape processes from the ground up and leaving your mark on a brand-new team and are passionate about delivering exceptional customer experiences within FinTech and Compliance, then this is the opportunity for you! WHO YOU’LL BE WORKING WITH AND REPORTING TO You’ll report to our KYC Support Team Lead and work closely with teams in Onboarding, Sales, and other internal compliance stakeholders. Our team of three (including the Team Lead) is highly collaborative and dedicated to taking full ownership of all KYC-related tasks and inquiries. You’ll also have the chance to partner with teams across the wider organisation to ensure seamless service delivery and shield internal teams from direct KYC handling. WHAT YOU’LL BE DOING As a KYC Support Specialist, you will: - Resolve Customer & Colleague Queries – Manage and resolve incoming inquiries via email and chat, ensuring timely, effective, and high-quality resolutions. - Manage End-to-End Compliance Requests – Handle company updates, account transfers, admin changes, ODD deadline extensions, wallet blocks, onboarding, screening, and bankruptcy processes. - Execute Ongoing Screening – Perform vigilant, continuous screening of existing business and individual customers, as well as payments, to ensure full compliance. - Drive Process Optimisation – Collaborate closely with your small team to shape day-to-day operations, propose improvements, and define future workflows. - Maintain Service Excellence – Support the team during peak periods to ensure seamless delivery against service level agreements (SLAs) while demonstrating best practices in every interaction. To put things into context, we currently have the integration of newly added scopes (like bankruptcy and advanced screening processes) and the optimisation of our centralised ticketing workflows on our roadmap. WHAT YOU BRING You’ll thrive in this role if you have: - FinTech Support Experience – 3+ years of proven experience in customer support, ideally within a fast-paced FinTech environment. - KYC & Compliance Knowledge – Hands-on exposure to KYC requirements, including screening, requests for information (RFIs), internal risk assessments, and industry regulations. - Excellent Communication – Strong interpersonal skills with the ability to communicate clearly with both external customers and internal colleagues. - Organisational Agility – Strong organisational and multitasking abilities to manage varied query types simultaneously. - An Improvement Mindset – A proactive attitude towards problem-solving, viewing challenges as opportunities to build better processes. - Nice-to-have: Relevant qualifications or certifications in customer service or KYC/Compliance. WHY IS THIS ROLE A GOOD FIT FOR YOU This role is a good fit for you if: - You want high ownership and direct impact within a small, close-knit team where your voice actively shapes decisions. - You enjoy the blend of technical compliance tasks (screening, regulations) and customer-facing support. - You value a culture of trust, accountability, and professionalism that gives you the space to own your work. This role is not a good fit for you if: - You prefer highly structured, rigid corporate environments with pre-established legacy processes rather than building from scratch. - You prefer working in isolation; this role requires continuous collaboration with both customers and internal colleagues. - You find fast-paced FinTech environments or handling high-volume query channels (chat and email) overwhelming. HOW YOU’LL DEVELOP IN THIS ROLE In your first few months at Pleo, you’ll: - Lead the onboarding and integration of our newly expanded scope (such as screening and bankruptcy processes) to drive impact in the Portugal region. - Collaborate with your Team Lead to improve day-to-day ticketing systems and communication channels. - Grow your skills in risk assessment and compliance regulations, taking on new challenges as the company continues to scale. We’re committed to helping you develop your career, whether that means taking on bigger compliance projects, stepping into leadership as the team grows, or acquiring new skills in financial crime prevention. THE LOCATION Please note: We can hire on a remote, hybrid or in-person set-up in Portugal, but you will need to be physically based in the country with a valid right to work. We are unable to offer visa sponsorship for this role. SHOW ME THE BENEFITS! - Your own Pleo card (no more out-of-pocket spending!) - Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office - Comprehensive private healthcare - coverage options include Médis for Portugal - We offer 25 days of holiday + your public holidays - For our Team, we offer both hybrid and fully onsite working options - We use MyndUp to give our employees access to free mental health and well-being support with great success so far - Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work THE INTERVIEW PROCESS We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows: 1. Intro call: A 30-minute chat with our Talent Partner to discuss the role and your background. 2. Hiring Manager Interview: A deep dive with the KYC Support Team Lead to discuss your KYC experience, customer support approach, and team fit. 3. Collaborative/Case Review: A short practical session or conversation exploring how you handle compliance scenarios and team collaboration. Transparency is important to us so we also wanted to share some insights about what we’re looking for in applications to ensure you can set yourself up for success! Last time we hired a KYC Support Specialist, we received a total of 97 applications but only 13 were selected for an intro call. Some of the key reasons why previous candidates didn’t make it past the application screening stage include: - CV writing and content: We receive a lot of CVs, and many of them are AI-generated. We love seeing people leverage AI—it’s a big focus for us internally too—but without human intervention, these CVs can sometimes become generic and fail to show a candidate in the best light. What we're really looking for is the specific details of real impact that only you know from your previous experience. A top tip from us is to use the “Achieved X, as measured by Y, by doing Z” formula (credit: Laszlo Bock, ~2014) to give a really clear picture of what you’ve worked on. A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background! - Application care: Every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process. - Profile to role fit: We are specifically looking for a hybrid skill set: 1–2 years of actual customer support experience combined with hands-on KYC/screening exposure. Applications that show great customer service but zero compliance exposure, or heavy compliance experience with no customer-facing track record, often miss the mark for what this specific support squad needs. Ensure your profile highlights both sides of this equation! ABOUT YOUR APPLICATION - English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us. - A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails. - Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us. - Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email belonging@pleo.io. We’ll design a process that works for you. - Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here https://www.pleo.io/en/legal. - Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role. - Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit.", "summaryDescription" : "KYC Support Analyst at Pleo. Skills: Customer support, KYC, Compliance. Resolve customer and colleague inquiries. 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This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients. Job responsibilities You will work with incident management process and tools. You will use complex application systems and find your way through them to debug a business impacting issue. You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients. You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response. You will apply the latest technology thinking from our Technology Radar to solve client problems. Job qualifications Technical Skills You have experience working programming languages such as Java and .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell. You understand how to use debugging tools and how to troubleshoot issues with the code. You have experience working with relational or non-relational databases. You have experience working with CI/CD tools such as Jenkins or Azure pipelines. You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana . You are comfortable with Agile methods such Scrum and/or Kanban. You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested. Professional Skills You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders. You have good communication and articulation skills. You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. You are resilient in ambiguous situations and can approach challenges from multiple perspectives. You are willing to be part of a rotation- and need-based 24x7 team and are able to handle multiple engagements. Other things to know Learning & Development There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. About Thoughtworks Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. #LI-Remote See here our AI policy.", "summaryDescription" : "Consultant Systems Support Engineer (Advanced English) at Referrals Only. Skills: Systems Support, Incident Management, DevOps practices. Support application systems operations. 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Ensure system stability; Ensure system availability; Deliver high-quality software; Deliver value to end customers", "qualificationsBasic" : "Debugging and triaging skills, Experience with relational databases, Experience with containerization tools, Experience with CI/CD tools, Experience with relational or non-relational databases, Ability to ensure high-quality deliverables, Comfortable with Agile methods", "qualificationsPreferred" : "External tech community presence, Willingness to be part of rotation- and need-based 24x7 available team", "rawDescription" : "As a senior System Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients. Job responsibilities You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions You will understand complex application systems and find your way through them to debug a business impacting issue You will follow standards and best practices to bring operational efficiencies, stability and availability of the system You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents You will efficiently use DevOps tools and practices to deploy and run software You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills You will apply the latest technology thinking from our Technology Radar to solve client problems Job qualifications Technical Skills You have experience working on programming languages such as Java or .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python or Powershell You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless You must possess strong debugging and triaging skills to troubleshoot code effectively You have experience working with relational databases such as MS SQL, MySQL or PostgreSQL You have experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines You have experience working with relational or non-relational databases You have an understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested You are comfortable with Agile methods, such as Scrum and/or Kanban Professional Skills You enjoy influencing others and always advocate for technical excellence while being open to change, when needed You have good communication and articulation skills You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more You are resilient in ambiguous situations and can approach challenges from multiple perspectives You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting You advocate for security best practices and implementation of the same You can guide and mentor junior-level consultants You are willing to be part of a rotation- and need-based 24x7 available team Other things to know Learning & Development There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. About Thoughtworks Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. Join Thoughtworks and thrive. 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But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. About Thoughtworks Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. Join Thoughtworks and thrive. 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But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. About Thoughtworks Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. Join Thoughtworks and thrive. 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But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. About Thoughtworks Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary. #LI-Remote See here our AI policy.", "summaryDescription" : "Senior Systems Support Engineer (Advanced English) at Thoughtworks. Skills: Systems Support, Incident Management, DevOps, Application Systems. Generate reports. Take corrective actions", "postedDate" : "2026-06-15T23:23:23.625", "createdAt" : "2026-06-15T23:23:23.625", "lastUpdated" : "2026-06-16T07:33:39.696", "ingestTimestamp" : "2026-06-15T23:23:23.625", "mongoId" : "6a3066c8f292fd229cfb5b48", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Incident management", "Application monitoring", "Logging techniques", "DevOps tools", "DevOps practices", "Continuous delivery", "Debugging", "Triaging", "Database management", "Containerization", "CI/CD", "Leadership", "Systems Support", "Incident Management", "DevOps", "Application Systems", "Technical excellence advocacy", "Cloud best practices", "Security best practices", "Mentoring junior consultants", "Agile methods", "Scrum", "Kanban", "Application systems", "Cloud platforms", "Architectures", "Databases", "Monitoring tools", "Docker", "Jenkins", "Azure pipelines", "DataDog", "Prometheus", "Grafana" ], "skillCount" : 34, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305a85f292fd229cf5217e", "title" : "Senior Systems Support Engineer (Advanced English)", "company" : "Referrals Only", "industry" : "Consulting", "salary" : { "min" : 150000.0, "max" : 240000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Systems Support Engineer in Porto Alegre, Brazil, adjusted for the technology industry and senior experience level." }, "location" : "Porto Alegre - RS, Brazil", "locations" : [ "Porto Alegre - RS", "Brazil" ], "timestamp" : "2026-06-16T06:53:59.529", "fingerprint" : "a93fd398e81963d0fd0de4bab2d47d837fa782f4033742b2163da2e5a9bd58a7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/thoughtworksreferral/jobs/8008181", "externalId" : "8008181", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Porto Alegre", "state" : "Rio Grande do Sul", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-30.0324999,-51.2303767" } ], "locationText" : "Porto Alegre, Rio Grande do Sul, Brazil", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Java, Net, AWS, Azure, GCP, Python, Powershell, Monolithic architecture, N-tier architecture, Layered architecture, Microservices architecture, Serverless architecture, MS SQL, MySQL, PostgreSQL, Docker, Jenkins, Azure pipelines, DataDog, Prometheus, Grafana", "professionalSkills" : [ "Technical excellence", "Cloud best practices", "Security best practices" ], "hardSkillsList" : [ "Incident management", "Application monitoring", "Logging techniques", "Continuous delivery", "Agile methods", "Scrum", "Kanban" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Application monitoring", "level" : "intermediate" }, { "name" : "Logging techniques", "level" : "intermediate" }, { "name" : "Continuous delivery", "level" : "intermediate" }, { "name" : "Agile methods", "level" : "intermediate" }, { "name" : "Scrum", "level" : "intermediate" }, { "name" : "Kanban", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Systems Support, Incident Management, DevOps", "majorSkillsList" : [ "Systems Support", "Incident Management", "DevOps" ], "coreResponsibilities" : "Generate reports, Take corrective actions, Understand complex application systems, Debug business impacting issues, Follow standards and best practices, Bring operational efficiencies, Ensure system stability, Ensure system availability, Use continuous delivery practices, Evolve software, Support software, Deliver high-quality software, Build innovative customer experiences, Leverage logging techniques, Use DevOps tools, Use DevOps practices, Deploy software, Run software, Act as a mentor, Apply technology thinking, Solve client problems", "teamCollaboration" : "Collaborative teams; Value-driven teams", "projectManagementSkills" : [ "Agile methods", "Scrum", "Kanban" ], "domainKnowledge" : "Application systems; Cloud platforms; Containerization tools; CI/CD tools; Relational databases; Non-relational databases; Application monitoring tools; Logging techniques; DevOps tools; DevOps practices; Cloud best practices; Security best practices; Technology Radar", "domainList" : [ "application-systems", "cloud-platforms", "containerization-tools", "ci-cd-tools", "relational-databases", "non-relational-databases", "application-monitoring-tools", "logging-techniques", "devops-tools", "devops-practices", "cloud-best-practices", "security-best-practices", "technology-radar" ], "domainSpecificKnowledge" : [ "Application systems", "Cloud platforms", "Containerization tools", "CI/CD tools", "Relational databases", "Non-relational databases", "Application monitoring tools", "Logging techniques", "DevOps tools", "DevOps practices", "Cloud best practices", "Security best practices", "Technology Radar" ], "toolProficiency" : [ "DataDog", "Prometheus", "Grafana", "Docker", "Jenkins", "Azure pipelines" ], "communicationSkills" : "Articulation skills", "continuousLearning" : "Development programs; Teammates who want to help you grow", "innovationCreativity" : "Inventive solutions; Innovative customer experiences", "problemSolvingSkills" : "Debugging; Triaging skills; Root cause identification", "specialRequirements" : "24x7 available team rotation", "qualificationsBasic" : "Debugging and triaging skills, High-quality and well-tested deliverables", "qualificationsPreferred" : "External tech community presence, Speaking engagements, Contributions to open source, Blogs", "workSiteFlexibility" : "Flexible", "rawDescription" : "As a senior System Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients. Job responsibilities You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions You will understand complex application systems and find your way through them to debug a business impacting issue You will follow standards and best practices to bring operational efficiencies, stability and availability of the system You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents You will efficiently use DevOps tools and practices to deploy and run software You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills You will apply the latest technology thinking from our Technology Radar to solve client problems Job qualifications Technical Skills You have experience working on programming languages such as Java or .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python or Powershell You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless You must possess strong debugging and triaging skills to troubleshoot code effectively You have experience working with relational databases such as MS SQL, MySQL or PostgreSQL You have experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines You have experience working with relational or non-relational databases You have an understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested You are comfortable with Agile methods, such as Scrum and/or Kanban Professional Skills You enjoy influencing others and always advocate for technical excellence while being open to change, when needed You have good communication and articulation skills You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more You are resilient in ambiguous situations and can approach challenges from multiple perspectives You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting You advocate for security best practices and implementation of the same You can guide and mentor junior-level consultants You are willing to be part of a rotation- and need-based 24x7 available team Other things to know Learning & Development There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. About Thoughtworks Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary. #LI-Remote See here our AI policy.", "summaryDescription" : "Senior Systems Support Engineer (Advanced English) at Referrals Only. Skills: Systems Support, Incident Management, DevOps. Generate reports. Take corrective actions", "postedDate" : "2026-06-15T23:22:50.348", "createdAt" : "2026-06-15T23:22:50.348", "lastUpdated" : "2026-06-16T06:53:59.529", "ingestTimestamp" : "2026-06-15T23:22:50.348", "mongoId" : "6a305a85f292fd229cf5217e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "150k-200k", "hasSalary" : false, "allSkills" : [ "Incident management", "Application monitoring", "Logging techniques", "Continuous delivery", "Agile methods", "Scrum", "Kanban", "Leadership", "Systems Support", "Incident Management", "DevOps", "Technical excellence", "Cloud best practices", "Security best practices", "Application systems", "Cloud platforms", "Containerization tools", "CI/CD tools", "Relational databases", "Non-relational databases", "Application monitoring tools", "DevOps tools", "DevOps practices", "Technology Radar", "DataDog", "Prometheus", "Grafana", "Docker", "Jenkins", "Azure pipelines" ], "skillCount" : 30, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6b6c74d8ee00a0912433", "title" : "Intern: Financial Systems Analyst", "company" : "EquipmentShare", "industry" : "Technology", "salary" : { "min" : 41600.0, "max" : 52000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on market data for an entry-level Financial Systems Analyst intern in Columbia, United States, with adjustments for company size and industry." }, "location" : "Corporate", "locations" : [ "Corporate" ], "timestamp" : "2026-06-16T04:41:04.318", "fingerprint" : "624f89bc0c4540a17db37f2e26323a89219d04333eb16e3b3a14e351c2dd7663", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.equipmentshare.com/careers/openings/?gh_jid=8001532", "externalId" : "8001532", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Columbia", "state" : "Missouri", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.9518830,-92.3337366" } ], "locationText" : "Columbia, Missouri, United States", "employmentType" : "INTERNSHIP", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "SQL, Python, R, SAS, SPSS, Looker, Tableau, Google Suite", "professionalSkills" : [ "Financial systems", "System integration", "Data analysis", "Process improvements", "Business practices" ], "hardSkillsList" : [ "ERP software", "System customization", "Data analysis", "Reporting", "Modeling" ], "softSkillsList" : [ "Analytical mindset" ], "hardSkills" : [ { "name" : "ERP software", "level" : "intermediate" }, { "name" : "System customization", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Modeling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Analytical mindset" } ], "majorSkills" : "Financial Systems, ERP, Data Analysis", "majorSkillsList" : [ "Financial Systems", "ERP", "Data Analysis" ], "coreResponsibilities" : "Support Financial Systems team, Maintain ERP software, Optimize ERP software, Assist in implementation, Assist in customization, Assist in troubleshooting, Resolve system issues, Liaise with technical support, Contribute to documentation, Develop user manuals, Develop standard operating procedures, Collaborate with cross-functional teams, Gather financial data, Analyze financial data, Gather customer data, Analyze customer data, Gather supplier data, Analyze supplier data, Gather product data, Analyze product data, Stay informed about industry trends, Stay informed about ERP software development, Analyze data, Turn data into solutions, Produce reports, Produce models", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Financial principles; Business processes; Lumber industry; Building materials; Warehouse industry; Shipping industry; ERP systems", "domainList" : [ "financial-principles", "business-processes", "lumber-industry", "building-materials", "warehouse-industry", "shipping-industry", "erp-systems" ], "domainSpecificKnowledge" : [ "Financial principles", "Business processes", "Lumber industry", "Building materials", "Warehouse industry", "Shipping industry", "ERP systems" ], "toolProficiency" : [ "Excel", "SQL", "Looker", "Tableau", "Google Suite" ], "documentationSkills" : "User manuals; Standard operating procedures", "problemSolvingSkills" : "Troubleshooting; Analytical mindset", "qualificationsBasic" : "Studying for bachelor's degree, Basic understanding of financial principles, Basic understanding of business processes, Expert-level Excel skills, SQL experience, Proficient in Google Suite, Qualified to work in US", "qualificationsPreferred" : "Familiarity with ERP systems, Exposure to Python, Exposure to R, Exposure to SAS, Exposure to SPSS, Visualization experience in Looker, Visualization experience in Tableau", "remoteFriendly" : false, "workSiteFlexibility" : "Flexible", "rawDescription" : "Build the Future with Us — EquipmentShare is Hiring a Financial Systems Analyst Intern At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. EquipmentShare is searching for a student intern to join the Financial Systems team at our Home Office in Columbia, MO for the 2026 summer. Primary Responsibilities ● Support the Financial Systems team in maintaining and optimizing the Enterprise Resource Planning (ERP) software for EquipmentShare’s Lumber, Hardware, Industrial Tooling, Manufacturing, and Warehousing divisions. ● Assist in the implementation and customization of system modules to meet the company's financial needs. ● Assist in troubleshooting and resolving system issues and liaising with technical support when necessary. ● Contribute to documentation development, including user manuals and standard operating procedures. ● Collaborate with cross-functional teams to gather and analyze financial, customer, supplier, and product data for system integration. ● Stay informed about industry trends and ERP software development ● Analyze a wide range of data and turn that data into action, whether that looks like process improvements, best business practices, or other data-backed solutions. ● Produce reports and models for senior leaders and other key team members. Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special. About You Our mission to change an industry is not easily achieved. That’s why we look for students who are up for the challenge to join our internship program. In turn, our interns have countless opportunities to make a tangible difference in an industry that’s long been resistant to change. Must be qualified to work in the United States - we are not sponsoring candidates at this time. ● Studying to achieve a bachelor's degree in Business Analytics, Economics, Computer Science, Mathematics, Accounting/Finance, or a related field. ● Basic understanding of financial principles and business processes. ● Familiarity with the Lumber and Building Materials or Warehouse and Shipping industries and concepts. ● Familiarity with ERP systems and their functionalities is a plus. ● Expert-level Excel skills ● SQL experience, combined with visualization experiences in Looker, Tableau, etc... ● Exposure to an analytical language like Python, R, SAS, SPSS, etc. preferred ● Proficient in the use of the Google Suite. ● Proven ability to approach complex problems with curiosity and an analytical mindset. Why We’re a Better Place to Work EquipmentShare interns have the opportunity to enjoy many perks while working at our Home Office, including: Flexible work arrangement. Competitive salary. Company paid holidays. Fitness Center on-site plus seasonal and year round wellness challenges. Company sponsored events (annual family gatherings, food truck nights and more). Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. Opportunities for career and professional development. A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/ V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.", "summaryDescription" : "Intern: Financial Systems Analyst at EquipmentShare. Skills: Financial Systems, ERP, Data Analysis. Support Financial Systems team. Maintain ERP software", "postedDate" : "2026-06-14T21:46:49.996", "createdAt" : "2026-06-14T21:46:49.996", "lastUpdated" : "2026-06-16T04:41:04.318", "ingestTimestamp" : "2026-06-14T21:46:49.996", "mongoId" : "6a2c6b6c74d8ee00a0912433", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 41600, "salaryAnnualMax" : 52000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "ERP software", "System customization", "Data analysis", "Reporting", "Modeling", "Analytical mindset", "Financial Systems", "ERP", "Data Analysis", "Financial systems", "System integration", "Process improvements", "Business practices", "Financial principles", "Business processes", "Lumber industry", "Building materials", "Warehouse industry", "Shipping industry", "ERP systems", "Excel", "SQL", "Looker", "Tableau", "Google Suite" ], "skillCount" : 25, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c6c8774d8ee00a0919a33", "title" : "Senior Support Systems Administrator", "company" : "MaintainX", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 155000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Support Systems Administrator in Miami, adjusted for SaaS industry and company size." }, "location" : "Miami, Florida, United States", "locations" : [ "Miami", "Florida", "United States", "Montréal", "Quebec", "Canada", "Raleigh", "North Carolina", "United States", "San Francisco", "California", "United States", "Toronto", "Ontario", "Canada" ], "timestamp" : "2026-06-15T09:29:33.196", "fingerprint" : "febc94720cbc6c0fad83ca07d81a67518a50f7ed2f86dce8ba2062e150ad3de0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/maintainx/jobs/5162077007", "externalId" : "5162077007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Miami", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "25.7741566,-80.1935973" } ], "locationText" : "Miami, Florida, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Zendesk, N8n, Zapier, JSON, Liquid Markup, API usage", "professionalSkills" : [ "System resilience", "Data integrity", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "QA discipline", "Test case creation", "Regression testing", "UAT execution", "Backup strategies", "Disaster recovery planning" ], "hardSkills" : [ { "name" : "QA discipline", "level" : "intermediate" }, { "name" : "Test case creation", "level" : "intermediate" }, { "name" : "Regression testing", "level" : "intermediate" }, { "name" : "UAT execution", "level" : "intermediate" }, { "name" : "Backup strategies", "level" : "intermediate" }, { "name" : "Disaster recovery planning", "level" : "intermediate" } ], "majorSkills" : "Zendesk ecosystem, Middleware automation, System documentation, Disaster recovery", "majorSkillsList" : [ "Zendesk ecosystem", "Middleware automation", "System documentation", "Disaster recovery" ], "coreResponsibilities" : "Own Zendesk ecosystem, Build reliable integrations, Maintain reliable integrations, Define QA for changes, Execute QA for changes, Design disaster recovery, Maintain disaster recovery, Own technical documentation, Build dashboards, Standardize metric definitions, Give leadership visibility", "teamCollaboration" : "Bridging Support, Engineering, Product; Cross-functional teams", "domainKnowledge" : "Maintenance and asset management; Industrial operations; SaaS tooling", "domainList" : [ "maintenance-and-asset-management", "industrial-operations", "saas-tooling" ], "domainSpecificKnowledge" : [ "Maintenance and asset management", "Industrial operations", "SaaS tooling" ], "toolProficiency" : [ "Zendesk", "N8n", "Zapier", "Intercom", "Looker", "Tableau" ], "communicationSkills" : "Technical documentation", "documentationSkills" : "Technical documentation; Version-controlled source", "continuousLearning" : "Annual L&D budget", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Scale support infrastructure; Automate support infrastructure; Ensure support infrastructure trust; Ensure ticket routing; Ensure system resilience; Ensure data integrity; Ensure reliable integrations; Ensure system changes are tested; Ensure disaster recovery readiness; Ensure documentation accuracy; Provide trusted visibility", "qualificationsBasic" : "5+ years Support Operations, 5+ years Systems Analysis, 5+ years technical ops, Deep Zendesk expertise, Technical fluency JSON, Hands-on n8n experience, Hands-on Zapier experience, Proven QA discipline, Experience writing documentation, Experience with backup strategies, Experience with disaster recovery", "qualificationsPreferred" : "React experience, Tailwind CSS experience, SQL experience, Advanced data visualization, Frontline customer support experience", "rawDescription" : "MaintainX is the world’s leading AI-powered maintenance and asset management platform, trusted by 13,000+ customers — including Duracell, Shell, Cintas, DHL, and Brenntag — to keep industrial operations running. Our platform manages 13.9M+ assets and has powered 79.5M+ completed work orders for 150,000+ weekly active technicians worldwide. In July 2025 we closed a $150M Series D led by Bessemer Venture Partners and Bain Capital Ventures, bringing total funding to $254M at a $2.5B valuation. We were named to the 2025 Forbes Cloud 100 and ranked #1 in EAM and CMMS on G2’s Summer 2025 report. The market is moving: 68% of industrial companies have the same or more downtime than in 2024, and 3.8M manufacturing jobs will go unfilled through 2033. We’re building the platform that changes that. The role MaintainX’s support stack serves 13,000+ enterprise customers across some of the world’s largest industrial operations. As Senior Support Systems Administrator, you’re the technical owner of that infrastructure — not just keeping it running, but making it more resilient, more automated, and more trusted as we scale. You’ll act as the technical lead for our Zendesk ecosystem and integrated tooling (n8n, Zapier, Intercom), bridging Support, Engineering, and Product. Your primary focus is scalability, system resilience, and data integrity — not just day-to-day config. Own the Zendesk ecosystem — routing logic, triggers, SLAs, and Contextual Workspaces — so every ticket reaches the right agent without manual intervention. Build and maintain reliable integrations across Zendesk Suite, ZIS, Intercom, n8n, and Zapier; own the middleware layer that connects our support stack. Define and execute QA for all system changes: test plans, UAT, staging environments, and regression testing before anything reaches production. Design and maintain disaster recovery for the support infrastructure — organized backups, recovery runbooks, and incident lead when things break. Own technical documentation: a version-controlled source of truth for all workflows, API dependencies, and system changes — accurate enough for engineers, clear enough for agents. Build dashboards that reflect reality, standardize metric definitions, and give leadership trusted visibility into support performance. What we’re looking for Must-haves: 5+ years in Support Operations, Systems Analysis, or a technical ops role at a SaaS company. Deep Zendesk expertise — triggers, automations, Liquid Markup, API usage, and Contextual Workspaces. Technical fluency in JSON and JavaScript; hands-on experience with n8n or Zapier for middleware automation. Proven QA discipline: test case creation, staging environments, regression testing, and UAT execution. Track record of writing documentation that engineers trust and support agents can follow. Experience with backup strategies and disaster recovery planning for SaaS tooling. Nice-to-haves: Experience with React or Tailwind CSS for Help Center customization. SQL or advanced data visualization experience (Looker, Tableau). Previous hands-on or frontline customer support experience. What we offer Competitive base + variable comp aligned to role and location. Meaningful equity in a post-Series D, $2.5B company. Day-1 health, dental, and vision coverage. Unlimited PTO — not a gimmick; we take it. $500 home office stipend · $1K annual L&D budget. San Francisco hub with flexible hybrid setup. How we work We deliver one platform for maintenance, repair & operations teams to keep the physical world running. You’ll work alongside smart, humble colleagues across North America who care about getting it right. We’re output-driven, promote quickly when people deliver, and have honest conversations early. If that’s the environment you want, we’d love to hear from you. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.", "summaryDescription" : "Senior Support Systems Administrator at MaintainX. Skills: Zendesk ecosystem, Middleware automation, System documentation, Disaster recovery. Own Zendesk ecosystem. 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At Netrix Global, the Tier 1 Support Technician will be responsible for intaking customer calls and emails, conducting initial assessments of incidents and service requests, opening and docume", "summaryDescription" : "Support Analyst at Netrix Global. Intake customer calls. Intake customer emails", "createdAt" : "2026-06-14T03:14:09.665", "lastUpdated" : "2026-06-15T10:39:59.663", "ingestTimestamp" : "2026-06-14T03:14:09.665", "mongoId" : "69fabaea4c40e2acd17b42b4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3068fcf292fd229cfc642b", "title" : "Retail Tech Support Analyst", "company" : "Entain", "industry" : "Gambling And Casinos", "salary" : { "min" : 35000.0, "max" : 50000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Retail Tech Support Analyst in Nottingham, UK, adjusted for the Gaming industry and company size." }, "location" : "Nottingham, England, United Kingdom", "locations" : [ "Nottingham", "England", "United Kingdom" ], "timestamp" : "2026-06-16T09:38:57.427", "fingerprint" : "56c45acbd9f85a93464b5d1f8b8d11e911aaa85dcb1458b5a6ac931872550177", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Entain/744000132163115-retail-tech-support-analyst", "externalId" : "744000132163115", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Nottingham", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.9534193,-1.1496461" } ], "locationText" : "Nottingham, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "coreResponsibilities" : "Manage contacts from retail colleagues, Triage and diagnose reported faults, Support colleague first level fix, Log task with 3rd party, Accurately log incidents, Capture all relevant data, Update incidents on Incident Management System, Provide technical solution within SLAs, Escalate incidents to internal resolver group, Monitor, progress, and resolve incidents, Provide proactive updates, Escalate potential service issues, Follow up on calls, Chase 3rd party resolvers, Respond to all emails professionally", "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Great development opportunities", "problemSolvingSkills" : "Fault diagnosis", "qualificationsBasic" : "Build effective relationships, Excellent verbal/written communication, Organise, prioritise, and plan, Deliver high standards of customer service, Multi-tasking skills", "qualificationsPreferred" : "ITIL framework understanding, Competent with Microsoft Office", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Our Service Desk aims to provide a friendly, efficient and helpful service to every retail colleague, ensuring all internal processes are followed and that every effort is made to resolve their query at the first point of contact. We also ensure that third parties are engaged effectively in order to get our in shop technology working as soon as reasonably possible. As a Retail Tech Support Analyst you will be responsible for the following: * Professionally managing telephone/self service portal/live chat contacts from our retail colleagues. * Triage and diagnose reported faults and either support the colleague to first level fault fix or log the task with a 3rd party to ensure a swift resolution. * Accurately log incidents and ensure all relevant data is captured clearly and accurately. * Regularly updating incidents logged on the Incident Management System and providing our shop colleagues with a technical solution within Service Level Agreements. * Escalate incidents where a first time fix is not possible to relevant internal resolver group. * Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. * Escalate potential service issues initially with Team Manager/Service Desk Senior Manager * Follow up on calls and chase 3rd party resolvers to meet contractual SLA's * Respond to all emails professionally. ## Qualifications * The below 5 skills are essential. * Proven ability to build effective relationships with colleagues and customers and within a team * Excellent verbal/written communication skills. * Ability to organise, prioritise and plan to ensure all deadlines are met. * Able to deliver high standards of Customer Service and recognise different customer needs. * Strong multi-tasking skills, as the successful applicant will have a number of tickets open at once. * The below 4 skills are desirable. * Good understanding of applying the ITIL framework * Competent with Microsoft Office ## Additional Information At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Depending on your role and location, you can expect to receive benefits like * Healthcare support * A stake in our success through our ShareSave scheme * Great development opportunities * Wellbeing support, and so much more. * Anual bonus scheme. And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us. #LI-Onsite At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.", "summaryDescription" : "Retail Tech Support Analyst at Entain. Manage contacts from retail colleagues. Triage and diagnose reported faults", "postedDate" : "2026-06-15T10:13:45.000", "createdAt" : "2026-06-16T00:06:54.751", "lastUpdated" : "2026-06-16T09:38:57.427", "ingestTimestamp" : "2026-06-16T00:06:54.751", "mongoId" : "6a3068fcf292fd229cfc642b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Gaming", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307b12f292fd229c04383d", "title" : "Consultant Systems Support Engineer (Advanced English)", "company" : "Referrals Only", "industry" : "Consulting", "salary" : { "min" : 130000.0, "max" : 195000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Consultant Systems Support Engineer in Porto Alegre, Brazil, adjusted for the consulting industry." }, "location" : "Porto Alegre - RS, Brazil", "locations" : [ "Porto Alegre - RS", "Brazil" ], "timestamp" : "2026-06-16T10:32:14.901", "fingerprint" : "6c622762812313784d6941a2b0447caf4061fab4c6688ef7b45777844d911a61", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/thoughtworksreferral/jobs/8008647", "externalId" : "8008647", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Porto Alegre", "state" : "Rio Grande do Sul", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-30.0324999,-51.2303767" } ], "locationText" : "Porto Alegre, Rio Grande do Sul, Brazil", "technicalSkills" : "Java, Net, AWS, Azure, GCP, Python, Powershell, Jenkins, Azure pipelines, DataDog, Prometheus, Grafana", "professionalSkills" : [ "Communication", "Articulation", "English proficiency" ], "hardSkillsList" : [ "Incident management", "Debugging", "Troubleshooting", "Logging techniques", "Reporting", "Key performance indicators", "Alerting", "Monitoring" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Debugging", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "Logging techniques", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Key performance indicators", "level" : "intermediate" }, { "name" : "Alerting", "level" : "intermediate" }, { "name" : "Monitoring", "level" : "intermediate" } ], "majorSkills" : "Systems Support, Incident Management, DevOps practices", "majorSkillsList" : [ "Systems Support", "Incident Management", "DevOps practices" ], "coreResponsibilities" : "Work with incident management process, Use complex application systems, Debug business impacting issues, Follow standards and best practices, Bring operational efficiencies, Bring system stability, Bring system availability, Use continuous delivery practices, Evolve software, Support software, Deliver high-quality software, Build innovative customer experiences, Leverage logging techniques, Set up alerting, Set up monitoring mechanisms, Apply technology thinking", "teamCollaboration" : "Collaborative teams; Value-driven teams", "projectManagementSkills" : [ "Scrum", "Kanban" ], "domainKnowledge" : "Application systems; Continuous delivery; Technology Radar", "domainList" : [ "application-systems", "continuous-delivery", "technology-radar" ], "domainSpecificKnowledge" : [ "Application systems", "Continuous delivery", "Technology Radar" ], "toolProficiency" : [ "Jenkins", "Azure pipelines", "DataDog", "Prometheus", "Grafana" ], "communicationSkills" : "Q&A discussion", "continuousLearning" : "Development programs; Career growth support", "innovationCreativity" : "Innovative customer experiences", "problemSolvingSkills" : "Troubleshoot issues; Root cause identification", "specialRequirements" : "24x7 team rotation, Handle multiple engagements", "outcomesObjectives" : "Deliver solutions to clients; Quicker incident identification; Quicker incident response", "qualificationsBasic" : "Experience with Java, Experience with .Net, Experience with scripting languages, Experience with debugging tools, Experience with relational databases, Experience with non-relational databases, Experience with CI/CD tools, Comfortable with Agile methods, Ability to ensure high quality deliverables", "qualificationsPreferred" : "Exposure to application monitoring tools, Presence in external tech community, Willing to be part of 24x7 team", "rawDescription" : "As a consultant Systems Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients. Job responsibilities You will work with incident management process and tools. You will use complex application systems and find your way through them to debug a business impacting issue. You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients. You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response. You will apply the latest technology thinking from our Technology Radar to solve client problems. Job qualifications Technical Skills You have experience working programming languages such as Java and .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell. You understand how to use debugging tools and how to troubleshoot issues with the code. You have experience working with relational or non-relational databases. You have experience working with CI/CD tools such as Jenkins or Azure pipelines. You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana . You are comfortable with Agile methods such Scrum and/or Kanban. You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested. Professional Skills You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders. You have good communication and articulation skills. You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. You are resilient in ambiguous situations and can approach challenges from multiple perspectives. You are willing to be part of a rotation- and need-based 24x7 team and are able to handle multiple engagements. Other things to know Learning & Development There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. About Thoughtworks Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. #LI-Remote See here our AI policy.", "summaryDescription" : "Consultant Systems Support Engineer (Advanced English) at Referrals Only. Skills: Systems Support, Incident Management, DevOps practices. Work with incident management process. Use complex application systems", "postedDate" : "2026-06-16T01:20:05.707", "createdAt" : "2026-06-16T01:20:05.707", "lastUpdated" : "2026-06-16T10:32:14.901", "ingestTimestamp" : "2026-06-16T01:20:05.707", "mongoId" : "6a307b12f292fd229c04383d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Incident management", "Debugging", "Troubleshooting", "Logging techniques", "Reporting", "Key performance indicators", "Alerting", "Monitoring", "Systems Support", "Incident Management", "DevOps practices", "Communication", "Articulation", "English proficiency", "Scrum", "Kanban", "Application systems", "Continuous delivery", "Technology Radar", "Jenkins", "Azure pipelines", "DataDog", "Prometheus", "Grafana" ], "skillCount" : 24, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307b12f292fd229c04383b", "title" : "Consultant Systems Support Engineer (Advanced English)", "company" : "Referrals Only", "industry" : "Consulting", "salary" : { "min" : 120000.0, "max" : 180000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Consultant Systems Support Engineer in Porto Alegre, Brazil, adjusted for the consulting industry." }, "location" : "Porto Alegre - RS, Brazil", "locations" : [ "Porto Alegre - RS", "Brazil" ], "timestamp" : "2026-06-16T10:24:39.774", "fingerprint" : "8502642ea6a7af55cfc1c088f83337a53918aa549f40a171de730a7abb090b9f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/thoughtworksreferral/jobs/8008645", "externalId" : "8008645", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Porto Alegre", "state" : "Rio Grande do Sul", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-30.0324999,-51.2303767" } ], "locationText" : "Porto Alegre, Rio Grande do Sul, Brazil", "technicalSkills" : "Java, Net, AWS, Azure, GCP, Python, Powershell, Jenkins, Azure pipelines, DataDog, Prometheus, Grafana", "professionalSkills" : [ "Communication", "Articulation", "English proficiency", "Q&A discussion", "Sharing expertise", "Resilience", "Handling multiple engagements" ], "hardSkillsList" : [ "Debugging", "Troubleshooting", "CI/CD", "Monitoring", "Alerting", "Reporting", "Key performance indicators" ], "hardSkills" : [ { "name" : "Debugging", "level" : "intermediate" }, { "name" : "Troubleshooting", "level" : "intermediate" }, { "name" : "CI/CD", "level" : "intermediate" }, { "name" : "Monitoring", "level" : "intermediate" }, { "name" : "Alerting", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Key performance indicators", "level" : "intermediate" } ], "majorSkills" : "Systems Support, Incident Management, DevOps practices, Application Systems", "majorSkillsList" : [ "Systems Support", "Incident Management", "DevOps practices", "Application Systems" ], "coreResponsibilities" : "Support application systems, Contribute to incident management, Gain exposure to DevOps practices, Assist in delivery of solutions, Work with incident management process, Use complex application systems, Debug business impacting issues, Follow standards and best practices, Bring operational efficiencies, Bring system stability, Bring system availability, Use continuous delivery practices, Evolve software, Support software, Deliver high-quality software, Build innovative customer experiences, Leverage logging techniques, Use logging for alerting, Use logging for monitoring, Identify root cause of incidents, Derive meaningful reports, Derive key performance indicators, Set up alerting mechanisms, Set up monitoring mechanisms, Apply latest technology thinking", "teamCollaboration" : "Collaborative teams; 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This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients. Job responsibilities You will work with incident management process and tools. You will use complex application systems and find your way through them to debug a business impacting issue. You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients. You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response. You will apply the latest technology thinking from our Technology Radar to solve client problems. Job qualifications Technical Skills You have experience working programming languages such as Java and .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell. You understand how to use debugging tools and how to troubleshoot issues with the code. You have experience working with relational or non-relational databases. You have experience working with CI/CD tools such as Jenkins or Azure pipelines. You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana . You are comfortable with Agile methods such Scrum and/or Kanban. You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested. Professional Skills You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders. You have good communication and articulation skills. You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. You are resilient in ambiguous situations and can approach challenges from multiple perspectives. You are willing to be part of a rotation- and need-based 24x7 team and are able to handle multiple engagements. Other things to know Learning & Development There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. About Thoughtworks Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. #LI-Remote See here our AI policy.", "summaryDescription" : "Consultant Systems Support Engineer (Advanced English) at Referrals Only. Skills: Systems Support, Incident Management, DevOps practices, Application Systems. Support application systems. 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Humata Health creates frictionless prior authorization for providers and payers. With our proprietary artificial intelligence (AI) and automation technology, Humata Health delivers quality prior authorization submissions to help get patients the care they deserve. Humata Health is a physician-led company backed by a syndicate of strategic healthcare investors including Blue Venture Fund, LRVHealth, Optum Ventures, .406 Ventures, and Highmark Ventures. \uD83D\uDD0D What we're looking for: Humata Health Inc. is seeking a Technical Support Analyst to lead and scale our support team. This role will oversee ticketing systems, escalation pathways, and SLAs, while driving an AI-driven support strategy to improve efficiency and customer experience. The ideal candidate has a proven track record working on support teams in high-growth environments—preferably in health tech—along with strong technical, problem-solving skills. \uD83D\uDCCDLocation: Hybrid - Orlando, Florida, US or Remote, US ✅ Responsibilities - Deliver high-quality technical support to customers using Humata technology - Ensure appropriate routing and triaging of customer tickets to ensure effective resolution per customer SLAs - Follow and contribute to escalation procedures and standard operating protocols (SOPs) to maintain efficiency and consistency across support tiers - Support the implementation of AI-driven support tools (e.g., chatbots, routing systems, predictive analytics) to reduce manual workload and improve customer experience - Analyze customer support data to identify recurring issues, pain points, and opportunities for process or product enhancements, and communicate to leadership - Resolve Tier 1 and Tier 2 tickets autonomously as much as possible - Track the lifecycle of open tickets and engage in upward and cross-functional communication to hold assignees accountable to ticket resolution - Contribute to a culture of data-driven decision-making, continuous learning, and customer focus across the support organization. \uD83D\uDEE0 Role Requirements - Bachelor's degree in Information Systems, Computer Science, or equivalent combination of education and experience. - Minimum 3 years experience supporting B2B SaaS products - Comfortability in JIRA or other similar ticketing systems - Excellent oral and written communication skills - Strong analytical thinker who thrives in a fast paced, start-up environment \uD83D\uDE80 Why Join Humata Health? - Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes - Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL - Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles - Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match - Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development - Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued - Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. - Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. - Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.", "summaryDescription" : "Technical Support Analyst at Humata Health. Manage customer relationships. Drive customer retention", "createdAt" : "2026-06-14T21:39:45.636", "lastUpdated" : "2026-06-16T03:01:09.081", "ingestTimestamp" : "2026-06-14T21:39:45.636", "mongoId" : "6a2c694d74d8ee00a0906dd4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 68000, "salaryAnnualMax" : 92000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Health Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca37374d8ee00a09abccb", "title" : "Information Security Systems Analyst", "company" : "Arrowhead Pharmaceuticals", "industry" : "Pharma", "salary" : { "min" : 85000.0, "max" : 100000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Madison, Wisconsin, United States", "locations" : [ "Madison", "Wisconsin", "United States" ], "certifications" : [ "SC-400" ], "timestamp" : "2026-06-15T21:16:53.144", "fingerprint" : "45a32f0296fdffdd4e9f8457d8f3846786e9bbc385f174ca30f6806f1f088423", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://arrowheadpharma.com/careers/?gh_jid=5163400007", "externalId" : "5163400007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Madison", "state" : "Wisconsin", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "43.0746900,-89.3841663" } ], "locationText" : "Madison, Wisconsin, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Microsoft Purview, Data governance, Data loss prevention, Information protection, Microsoft 365, Intune, Exchange, SharePoint, OneDrive, Teams, Endpoints, SIEM tools, EDR platforms", "professionalSkills" : [ "Analytical skills", "Problem-solving skills", "Subject matter expert" ], "hardSkillsList" : [ "Data classification", "DLP policy tuning", "EDiscovery", "Insider Risk Management", "Audit log interpretation", "Compliance reporting", "Platform administration", "Health monitoring", "Change management" ], "hardSkills" : [ { "name" : "Data classification", "level" : "intermediate" }, { "name" : "DLP policy tuning", "level" : "intermediate" }, { "name" : "EDiscovery", "level" : "intermediate" }, { "name" : "Insider Risk Management", "level" : "intermediate" }, { "name" : "Audit log interpretation", "level" : "intermediate" }, { "name" : "Compliance reporting", "level" : "intermediate" }, { "name" : "Platform administration", "level" : "intermediate" }, { "name" : "Health monitoring", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" } ], "majorSkills" : "Microsoft Purview, Data Loss Prevention, Information Protection, Data Classification", "majorSkillsList" : [ "Microsoft Purview", "Data Loss Prevention", "Information Protection", "Data Classification" ], "coreResponsibilities" : "Administer Microsoft Purview platform, Serve as subject matter expert for data governance, Serve as subject matter expert for DLP, Serve as subject matter expert for information protection, Administer sensitivity labels, Maintain label policies, Configure auto-labeling, Develop classification taxonomies, Refine auto-classification rules, Build DLP policies, Maintain DLP policies, Tune DLP policies, Investigate DLP policy matches, Investigate DLP alerts, Refine DLP rules, Document DLP incidents, Escalate DLP violations, Support legal hold requests, Execute eDiscovery collections, Export content searches, Administer Insider Risk Management policies, Review insider risk alerts, Coordinate insider risk cases, Generate Purview audit logs, Generate compliance reports, Generate dashboard analytics, Report on DLP incidents, Report on label adoption rates, Report on policy effectiveness, Report on compliance posture, Identify trends, Recommend policy adjustments, Monitor Purview platform health, Monitor Purview platform performance, Apply configuration changes, Apply updates, Manage connector integrations, Maintain documentation, Contribute to knowledge base, Triage security alerts, Escalate security alerts", "teamCollaboration" : "Work with business stakeholders; Work with Legal; Work with HR; Work with Security leadership; Coordinate with functional teams", "domainKnowledge" : "Pharmaceutical data types; Regulatory submissions; Patient data; RNAi technologies", "domainList" : [ "pharmaceutical-data-types", "regulatory-submissions", "patient-data", "rnai-technologies" ], "domainSpecificKnowledge" : [ "Pharmaceutical data types", "Regulatory submissions", "Patient data", "RNAi technologies" ], "toolProficiency" : [ "Microsoft Purview", "Microsoft 365", "Intune" ], "communicationSkills" : "Explain technical concepts", "documentationSkills" : "Maintain documentation; Runbooks; Diagrams; Standards; Exceptions", "problemSolvingSkills" : "Investigate alerts; Interpret audit logs; Distinguish signal from noise", "specialRequirements" : "Valid authorization to work", "qualificationsBasic" : "Bachelor's degree in Information Security, IT, or Computer Science, 3+ years in Information Security, IT compliance, or data governance, Hands-on experience administering Microsoft Purview or M365 Compliance Center, Experience with sensitivity labels, DLP, retention policies, eDiscovery, or Insider Risk Management, Experience working within a regulated industry", "qualificationsPreferred" : "Microsoft certifications relevant to security and compliance, Experience with Microsoft Defender for Cloud Apps, Prior experience in pharmaceutical, biotech, or life sciences, Experience supporting eDiscovery or legal hold workflows, Exposure to SIEM tools, Exposure to EDR platforms, Exposure to identity and access management systems", "rawDescription" : "Arrowhead Pharmaceuticals, Inc. (Nasdaq ARWR) is a commercial stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead’s RNAi-based therapeutics leverage this natural pathway of gene silencing. Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates. Arrowhead’s corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need. The Position The Information Security Systems Analyst is responsible for the day-to-day administration, operation, and continuous improvement of the organization's Microsoft Purview platform, serving as the primary subject matter expert for data governance, data loss prevention (DLP), and information protection. This role operates at the intersection of information security, data governance, and regulatory compliance, ensuring that sensitive data - including intellectual property, clinical trial data, and personally identifiable information - is properly classified, protected, and governed in accordance with applicable regulations and internal policies. In addition to Purview-focused responsibilities, this analyst contributes to broader information security operations including troubleshooting endpoints, working in Microsoft 365, and Intune. Responsibilities The analyst will serve as the hands-on operational owner of Microsoft Purview, managing the platform on a daily basis across its core functional areas: Information Protection & Data Classification - Administer and maintain Microsoft Purview sensitivity labels, label policies, and auto-labeling configurations. Develop and refine classification taxonomies appropriate to pharmaceutical data types, including research data, regulatory submissions, and patient data. Review and tune auto-classification rules to minimize false positives and ensure accurate labeling across Microsoft 365 and connected data sources. Data Loss Prevention - Build, maintain, and continuously tune DLP policies across Exchange, SharePoint, OneDrive, Teams, and endpoints. Investigate DLP policy matches and alerts, differentiate true policy violations from false positives, and work with business stakeholders to refine rules without disrupting legitimate business workflows. Document DLP incidents and escalate confirmed violations per the incident response process. eDiscovery & Content Search - Support legal hold requests and eDiscovery collections. Work with Legal and HR to scope, execute, and export content searches accurately and in accordance with chain-of-custody requirements. Insider Risk Management - Administer Purview Insider Risk Management policies, review alerts, and coordinate with HR, Legal, and Security leadership on confirmed or suspected insider risk cases. Maintain strict confidentiality in handling all insider risk data. Audit & Reporting - Generate and interpret Purview audit logs, compliance reports, and dashboard analytics. Provide regular reporting to management on DLP incidents, label adoption rates, policy effectiveness, and compliance posture. Identify trends and recommend adjustments to policies and configurations. Platform Administration & Health Monitoring - Monitor the health and performance of the Purview platform, apply configuration changes and updates in alignment with change management processes, and stay current on Microsoft feature releases relevant to Purview. Manage connector integrations with third-party data sources as required. Maintain clear documentation (runbooks, diagrams, standards, exceptions) and contribute to a knowledge base. Triage security alerts and escalate as necessary. Requirements Bachelor's degree in Information Security, Information Technology, Computer Science, or a related field, or equivalent practical experience 3+ years of experience in Information Security, IT compliance, or data governance role Demonstrated hands-on experience administering Microsoft Purview or its predecessor Microsoft 365 Compliance Center, including at least two of the following areas: sensitivity labels, DLP, retention policies, eDiscovery, or Insider Risk Management Experience working within or supporting a regulated industry environment Strong analytical and problem-solving skills with the ability to investigate alerts, interpret audit logs, and distinguish signal from noise Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders Preferred Microsoft certifications relevant to security and compliance, such as SC-401 Experience with Microsoft Defender for Cloud Apps (MCAS) and its integration with Purview Prior experience in the pharmaceutical, biotech, or life sciences sector Experience supporting eDiscovery or legal hold workflows in collaboration with Legal teams Exposure to SIEM tools, endpoint detection and response (EDR) platforms, or identity and access management systems Comfortable working across functional teams including Legal, Compliance, HR, and IT, and possesses the judgment to handle sensitive data and insider risk information with appropriate discretion. Wisconsin pay range $85,000—$100,000 USD Arrowhead provides competitive salaries and an excellent benefit package. Candidates must have current, valid authorization to work in the country where this role is located. California Applicant Privacy Policy", "summaryDescription" : "Information Security Systems Analyst at Arrowhead Pharmaceuticals. Skills: Microsoft Purview, Data Loss Prevention, Information Protection, Data Classification. Administer Microsoft Purview platform. Serve as subject matter expert for data governance", "postedDate" : "2026-06-14T19:24:05.102", "createdAt" : "2026-06-14T19:24:05.102", "lastUpdated" : "2026-06-15T21:16:53.144", "ingestTimestamp" : "2026-06-14T19:24:05.102", "mongoId" : "6a2ca37374d8ee00a09abccb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 85000, "salaryAnnualMax" : 100000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Data classification", "DLP policy tuning", "EDiscovery", "Insider Risk Management", "Audit log interpretation", "Compliance reporting", "Platform administration", "Health monitoring", "Change management", "Microsoft Purview", "Data Loss Prevention", "Information Protection", "Data Classification", "Analytical skills", "Problem-solving skills", "Subject matter expert", "Pharmaceutical data types", "Regulatory submissions", "Patient data", "RNAi technologies", "SC-400", "Microsoft 365", "Intune" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Biotech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c93e874d8ee00a09893e1", "title" : "People Support Analyst", "company" : "SolarWinds", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "PHP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level People Support Analyst in the Technology industry in the Philippines, adjusted for company size and location." }, "location" : "Philippines Office", "locations" : [ "Philippines Office" ], "timestamp" : "2026-06-16T02:11:17.190", "fingerprint" : "ed1d7298f5b72c41efc4bf916ac35c90716bff3d3f9f4119c9ef8b3e31b9a1e2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://jobs.solarwinds.com/job-detail/?gh_jid=4680469005&gh_jid=4680469005", "externalId" : "4680469005", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Philippines", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "Philippines", "rawDescription" : "At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role: The People Technology Analyst for Reporting and Data Management is the main point of contact in delivering reporting support to key stakeholders of People Services. This role is responsible in providing comprehensive reporting solutions and provides data analytics highlighting key information to help the decision-making process. The role will also assist with several key strategic projects, internal and external audit requirements, the daily system management and requires a performance driven and capable individual to deliver effective and efficient support. This role is a subject matter expert and will manage requests mainly through the HR Service Desk platform. Your Impact: Supports the execution of projects in People Team such as employee self-service applications and platforms, system reports migration to stories, testing and others which will help improve employee or user experience. Process HR-related transactions, mass import, troubleshoot data and tool issues, system gaps, and perform special projects and regular data audits as needed. Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables. Participate in regular data quality assurance efforts, including performing root-cause analysis for identified data quality issues. Collaborate with other People teams when necessary to ensure successful delivery of reporting requirements. Responsible in gathering, producing and delivery of scheduled and adhoc global and regional reports coming from People systems such as SuccessFactors, Greenhouse and Solarpeople Service Desk. Structure large data sets to find usable information by utilizing data visualization skills such as graphs, infographics, PowerPoint, and other methods. Ensures that service levels and reporting deadlines are consistently met. Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience. Train and help develop the reporting expertise of the People Technology team by sharing best practices, provide systems training including user guides and exposure to complex requests. Responsibilities • Provides front-line support via SolarPeople Support Service Desk, responsible for query resolution and escalating accordingly, by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base. Ensuring that progress is tracked within the Service Request to ensure seamless, well-documented case management and ensuring appropriate resolutions are provided to customers. • Perform data changes via HR transaction, mass upload, data correction and rerouting of approval workflow. • Support high-volume, time-sensitive tier 1-2 cases related to employee and contractor data, timesheet/off, ad hoc report requests, and in alignment to SLAs. • Provides support for Recruitment such as but not limited to, facilitation and resolution of system errors, clarification on process flaws, account provisioning, and monitors escalated concerns. • Act as coordinator and manage all system aspects of the onboarding process including monitoring progress of onboarding steps, profile creation, data validation, corrections/updates. • Manages and monitors Contractors' status and closely coordinates with the requisitioning ing unit, IT, and other units on system security access at the onset of deployment/assignment up to end of contract. • Triage with Solar People Support, SMEs, or key consultants and troubleshoot data issues if needed. Perform root cause analyses in identifying data issues, recommending, and implementing solutions. • Leverage People Support Knowledgebase to ensure consistent and optimized processes. Create new process documents, maintain the existing process documents and articles ensuring they are up to date. Document incidents and resolutions for future reference. • Assists in gathering data for internal audits and fully utilize advanced reporting. • Facilitate end-user training to new members of the People Team on our HR systems and processes. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice", "summaryDescription" : "People Support Analyst at SolarWinds", "postedDate" : "2026-06-14T20:08:35.149", "createdAt" : "2026-06-14T20:08:35.149", "lastUpdated" : "2026-06-16T02:11:17.190", "ingestTimestamp" : "2026-06-14T20:08:35.149", "mongoId" : "6a2c93e874d8ee00a09893e1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30606df292fd229cf8d0fa", "title" : "Junior Production Support/SRE Analyst", "company" : "mthree", "industry" : "Banking", "salary" : { "min" : 55000.0, "max" : 75000.0, "currency" : "CAD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Junior Production Support/SRE Analyst in Halifax, Canada, adjusted for entry-level experience and the FinTech industry." }, "location" : "Halifax, Nova Scotia, Canada", "locations" : [ "Halifax", "Nova Scotia", "Canada" ], "certifications" : [ "Columbia Engineering Executive Education certificates" ], "timestamp" : "2026-06-16T06:10:57.663", "fingerprint" : "818579ba7eaefd8cd4abaf26fafda93fdeb9546d69f81fea52a7f0d5372b55d0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/mthreerecruitingportal/jobs/4595152006", "externalId" : "4595152006", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Halifax", "state" : "Nova Scotia", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "44.6486180,-63.5859487" } ], "locationText" : "Halifax, Nova Scotia, Canada", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "technicalSkills" : "Python, MySQL", "professionalSkills" : [ "Production support", "Algorithmic trading", "Regulatory reporting" ], "hardSkillsList" : [ "CRUD operations", "Relational database" ], "hardSkills" : [ { "name" : "CRUD operations", "level" : "intermediate" }, { "name" : "Relational database", "level" : "intermediate" } ], "majorSkills" : "Production support, SRE, DevOps", "majorSkillsList" : [ "Production support", "SRE", "DevOps" ], "coreResponsibilities" : "Look after technical systems, Look after technical processes", "domainKnowledge" : "ITIL; DevOps; SRE; Disaster recovery; Financial markets; Equity trading; Derivatives; Currency; Treasury; Regulation; Risk", "domainList" : [ "itil", "devops", "sre", "disaster-recovery", "financial-markets", "equity-trading", "derivatives", "currency", "treasury", "regulation", "risk" ], "domainSpecificKnowledge" : [ "ITIL", "DevOps", "SRE", "Disaster recovery", "Financial markets", "Equity trading", "Derivatives", "Currency", "Treasury", "Regulation", "Risk" ], "toolProficiency" : [ "MySQL Server" ], "continuousLearning" : "Ongoing training; Industry experts training", "problemSolvingSkills" : "Troubleshoot; Analytical approach", "qualificationsBasic" : "Bachelor's degree in computer science or related STEM, GPA of 2.75 or higher, Ability to troubleshoot, Analytical approach to solve problems, Right to work in Canada", "qualificationsPreferred" : "French proficiency required for roles in Quebec province", "rawDescription" : "Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches). Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel. mthree has an exclusive partnership with Columbia Univ. School of Engineering. All mthree Alumni are eligible to receive two Executive Education certificates from Columbia Engineering as part of their Academy and industry placement experience at no cost. Further, all participating Alumni will have access to the Columbia Engineering network and ongoing training. What you'll do: Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting. Think of it as healthcare for technology. As a production support analyst with mthree, you’ll be on a shared mission to look after the technical systems and processes other teams rely on. How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 9 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user input, common data structures, and flow of control. How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in a MySQL Server. What you'll need: Bachelor's degree in computer science or a related STEM subject (science, technology, engineering, math). A GPA of 2.75 or higher. We look for potential, not prestige, but it’s important that you enjoy pushing yourself to pick up new ideas. Ability to troubleshoot, taking an analytical approach to solve problems. The right to work in Canada without needing visa sponsorship. French proficiency required for roles in Quebec province. *Note, due to the global teams and organizations that mthree works with, both French & English may be a requirement of the position. What you’ll get: In-depth, interactive training in small classes with graduates like you. Our training is created and delivered by industry experts who know your field inside out. A generous graduate salary. Pay rises every 12 months to reflect your progress. A flexible benefits package Ongoing training and support. Valuable industry experience. Ultimately, a foot in the door to build your career in an in-demand niche. How to apply: Apply via the form below and tell us a bit about you. Complete the online assessment (we’ll send you a link by email). Complete the interviews with our friendly talent team over phone and video. Lastly, you’ll interview with one or more of our clients. So you don’t miss out on your dream job, we encourage you to be open to relocating. We take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We never want people to change - only add to the amazing mix of people that work for mthree.", "summaryDescription" : "Junior Production Support/SRE Analyst at mthree. Skills: Production support, SRE, DevOps. Look after technical systems. Look after technical processes", "postedDate" : "2026-06-15T23:26:49.533", "createdAt" : "2026-06-15T23:26:49.533", "lastUpdated" : "2026-06-16T06:10:57.663", "ingestTimestamp" : "2026-06-15T23:26:49.533", "mongoId" : "6a30606df292fd229cf8d0fa", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "CRUD operations", "Relational database", "Production support", "SRE", "DevOps", "Algorithmic trading", "Regulatory reporting", "ITIL", "Disaster recovery", "Financial markets", "Equity trading", "Derivatives", "Currency", "Treasury", "Regulation", "Risk", "Columbia Engineering Executive Education certificates", "MySQL Server" ], "skillCount" : 18, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Junior", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5d1", "title" : "Senior Technical Support Analyst", "industry" : "Support", "salary" : { "min" : 1200000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Senior Technical Support Analyst in FinTech in India, adjusted for seniority and onsite work mode." }, "location" : "India", "locations" : [ "India" ], "timestamp" : "2026-06-16T11:58:08.009", "fingerprint" : "c20578627dd2bed28a11169cc36a03ad827830bbf3991fdf508404195c2e7055", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/cab1e1d0-2703-41c9-8124-f247a2d844a5/apply", "externalId" : "cab1e1d0-2703-41c9-8124-f247a2d844a5", "industryFunction" : { }, "structuredLocations" : [ { "country" : "India", "continent" : "as", "workMode" : "onsite" } ], "locationText" : "India", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Unix, Linux, Bash, Scripting, Software testing", "professionalSkills" : [ "Incident management", "Service reporting", "Service improvement" ], "hardSkillsList" : [ "FIX protocol", "Trading workflows", "Client deployment" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "FIX protocol", "level" : "intermediate" }, { "name" : "Trading workflows", "level" : "intermediate" }, { "name" : "Client deployment", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Technical support, FIX protocol, Electronic trading", "majorSkillsList" : [ "Technical support", "FIX protocol", "Electronic trading" ], "coreResponsibilities" : "Provide L2 technical support, Ensure timely incident resolution, Act as escalation point, Lead incident management activities, Maintain knowledge base content, Produce service performance reports, Deliver customer communications, Ensure ITIL process adherence, Identify service improvement opportunities, Contribute to process enhancements, Support customer satisfaction", "teamCollaboration" : "Across customers; With technical teams; With stakeholders; Junior team members", "projectManagementSkills" : [ "Incident management", "Change management", "Request management" ], "domainKnowledge" : "Electronic trading systems; FIX protocol; Trading message workflows; Capital markets; Equities; FX; Financial services", "domainList" : [ "electronic-trading-systems", "fix-protocol", "trading-message-workflows", "capital-markets", "equities", "fx", "financial-services" ], "domainSpecificKnowledge" : [ "Electronic trading systems", "FIX protocol", "Trading message workflows", "Capital markets", "Equities", "FX", "Financial services" ], "toolProficiency" : [ "ServiceNow", "Jira Service Desk" ], "communicationSkills" : "Customer communications", "documentationSkills" : "Service documentation; Technical documentation", "continuousLearning" : "Technical upskilling", "problemSolvingSkills" : "Incident resolution", "specialRequirements" : "US shift working hours", "outcomesObjectives" : "Ensure timely incident resolution; Enhance operational efficiency; Ensure consistent high-quality handling", "qualificationsBasic" : "8+ years technical support, FIX protocol expertise, Capital markets knowledge, Trading solutions experience, ITIL-aligned service management, CRM and ITSM tools proficiency", "qualificationsPreferred" : "Multiple asset classes knowledge", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Provide senior-level (L2) technical support for electronic trading systems within defined SLA frameworks, ensuring timely and accurate incident resolution. Act as an escalation point for customers, internal teams, and third-party vendors on complex technical and service-related issues. Lead and coordinate incident management activities, including major incidents, stalled cases, and breached tickets across support tiers. Maintain and improve knowledge base content, service documentation, and support toolsets to enhance operational efficiency. Produce and deliver regular service performance reports, incident updates, and customer communications. Ensure adherence to ITIL-based processes, including incident, change, and request management workflows. Identify opportunities for service improvement and contribute to enhancements in support processes and system reliability. Support customer satisfaction by ensuring consistent, high-quality handling of service requests and issue resolution. Requirements: 8+ years of experience in technical support roles within electronic trading systems or financial services environments. Strong expertise in FIX protocol (4.2–5.0) and in-depth understanding of trading message workflows. Solid knowledge of capital markets, ideally across multiple asset classes such as equities and FX. Hands-on experience configuring, deploying, and supporting trading solutions, including workflow definition and client deployment activities. Strong ITIL-aligned service management experience within structured support environments. Proficiency with CRM and ITSM tools such as ServiceNow, Jira Service Desk, or similar platforms. Technical skills including Unix/Linux (bash), scripting, software testing, and technical documentation. Excellent communication skills with the ability to work across customers, technical teams, and stakeholders. Proven ability to mentor and support junior team members in a collaborative environment. Benefits: Competitive compensation aligned with senior technical support expertise Remote role based in India with structured US shift working hours Exposure to global financial markets and mission-critical trading systems Opportunity to work on FIX-based electronic trading platforms and enterprise-scale systems Strong focus on professional development and technical upskilling Collaborative environment working with global engineering and support teams Structured processes and stable operational framework (ITIL-driven environment) Inclusive workplace with equal opportunity hiring practices. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Technical Support Analyst. Skills: Technical support, FIX protocol, Electronic trading. Provide L2 technical support. Ensure timely incident resolution", "postedDate" : "2026-06-15T06:33:23.728", "createdAt" : "2026-06-15T06:33:23.728", "lastUpdated" : "2026-06-16T11:58:08.009", "ingestTimestamp" : "2026-06-16T03:22:58.187", "mongoId" : "6a30511af292fd229cefa5d1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "FIX protocol", "Trading workflows", "Client deployment", "Mentoring", "Technical support", "Electronic trading", "Incident management", "Service reporting", "Service improvement", "Change management", "Request management", "Electronic trading systems", "Trading message workflows", "Capital markets", "Equities", "FX", "Financial services", "ServiceNow", "Jira Service Desk" ], "skillCount" : 19, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa5d0", "title" : "Senior Technical Support Analyst", "industry" : "Support", "salary" : { "min" : 72000.0, "max" : 108000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Bulgaria, adjusted for Seniority and FinTech industry." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T10:07:54.373", "fingerprint" : "f437fe01acd87ea3d14fb86399df0cd0f7771f58241cacc2f352041c3f1cfcf6", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/08972141-f90c-4d35-a4af-b2da42d47b57/apply", "externalId" : "08972141-f90c-4d35-a4af-b2da42d47b57", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "FIX protocol, Scripting, Unix/Linux, Bash", "professionalSkills" : [ "Stakeholder management", "Service improvement identification", "Process optimization" ], "hardSkillsList" : [ "Technical support", "Incident management", "Knowledge base maintenance", "Service documentation", "Customer service reporting", "Performance metrics", "Change control procedures", "Service management standards", "Customer deployments", "Workflow definition" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Technical support", "level" : "intermediate" }, { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Knowledge base maintenance", "level" : "intermediate" }, { "name" : "Service documentation", "level" : "intermediate" }, { "name" : "Customer service reporting", "level" : "intermediate" }, { "name" : "Performance metrics", "level" : "intermediate" }, { "name" : "Change control procedures", "level" : "intermediate" }, { "name" : "Service management standards", "level" : "intermediate" }, { "name" : "Customer deployments", "level" : "intermediate" }, { "name" : "Workflow definition", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Technical support, FIX protocol, Incident management", "majorSkillsList" : [ "Technical support", "FIX protocol", "Incident management" ], "coreResponsibilities" : "Provide Level 2 technical support, Resolve incidents within SLAs, Act as senior escalation point, Lead incident management activities, Coordinate major incidents, Resolve stalled tickets, Resolve breached tickets, Maintain knowledge base content, Enhance knowledge base content, Maintain service documentation, Enhance service documentation, Maintain operational support tools, Enhance operational support tools, Deliver customer service reporting, Deliver performance metrics, Deliver incident summaries, Ensure adherence to ITSM processes, Ensure adherence to change control, Ensure adherence to service standards, Collaborate with development teams, Collaborate with support teams, Identify service improvements, Drive process optimization, Provide guidance to junior staff, Coach junior support staff, Train junior support staff", "teamCollaboration" : "Cross-functional teams; Internal teams; Third-party vendors; Development teams; Support teams; Client teams", "projectManagementSkills" : [ "Incident management", "Problem management", "Change management" ], "domainKnowledge" : "Electronic trading systems; Financial services applications; FIX protocol versions; Trading message workflows; Equities; FX; Capital markets; Trading systems; Trade lifecycle processes; Financial technology", "domainList" : [ "electronic-trading-systems", "financial-services-applications", "fix-protocol-versions", "trading-message-workflows", "equities", "fx", "capital-markets", "trading-systems", "trade-lifecycle-processes", "financial-technology" ], "domainSpecificKnowledge" : [ "Electronic trading systems", "Financial services applications", "FIX protocol versions", "Trading message workflows", "Equities", "FX", "Capital markets", "Trading systems", "Trade lifecycle processes", "Financial technology" ], "toolProficiency" : [ "ServiceNow", "Jira Service Desk" ], "communicationSkills" : "Customer service reporting; Incident summaries", "documentationSkills" : "Knowledge base content; Service documentation", "continuousLearning" : "Career development opportunities", "problemSolvingSkills" : "Incident resolution; Service improvement identification", "specialRequirements" : "US West Coast working hours", "outcomesObjectives" : "Timely resolution of incidents; Strengthen team capability", "qualificationsBasic" : "8+ years supporting electronic trading platforms, FIX protocol expertise, Capital markets knowledge, Trading systems knowledge, ITIL-based service management experience, Proficiency with support and CRM tools, Scripting skills, Unix/Linux (bash) skills, Basic software testing capabilities", "qualificationsPreferred" : "Mentoring junior engineers", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Provide advanced Level 2 technical support for electronic trading systems, ensuring timely resolution of incidents within SLA frameworks. Act as a senior escalation point for customers, internal teams, and third-party vendors on complex service issues. Lead incident management activities, including coordination of major incidents and resolution of stalled or breached tickets. Maintain and enhance knowledge base content, service documentation, and operational support tools. Deliver customer service reporting, performance metrics, and incident summaries on a regular and ad hoc basis. Ensure adherence to ITSM processes, change control procedures, and service management standards. Collaborate with development and support teams to identify service improvements and drive process optimization. Provide guidance, coaching, and training to junior support staff to strengthen team capability. Requirements: 8+ years of experience supporting electronic trading platforms or financial services applications in a technical support environment. Strong expertise in the FIX protocol (versions 4.2–5.0) and trading message workflows across asset classes such as equities and FX. Solid understanding of capital markets, trading systems, and end-to-end trade lifecycle processes. Experience configuring, deploying, and supporting trading solutions, including workflow definition and client deployments. Strong ITIL-based service management experience, including incident, problem, and change management processes. Proficiency with support and CRM tools such as ServiceNow, Jira Service Desk, or similar platforms. Technical skills including scripting, Unix/Linux (bash), and basic software testing capabilities. Strong communication and stakeholder management skills with the ability to work across technical and non-technical teams. Ability to mentor junior engineers and contribute to team development and knowledge sharing. Benefits: Competitive compensation aligned with senior technical support expertise Remote work setup with structured US West Coast working hours Exposure to advanced electronic trading systems and global capital markets Opportunity to work on mission-critical, high-impact financial technology platforms Collaborative environment working closely with engineering, product, and client teams Career development opportunities in financial technology and trading systems support Structured, process-driven environment with strong emphasis on operational excellence Paid US holidays and standard benefits aligned with employment regulations. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Senior Technical Support Analyst. Skills: Technical support, FIX protocol, Incident management. Provide Level 2 technical support. Resolve incidents within SLAs", "postedDate" : "2026-06-15T06:32:03.387", "createdAt" : "2026-06-15T06:32:03.387", "lastUpdated" : "2026-06-16T10:07:54.373", "ingestTimestamp" : "2026-06-16T03:22:06.512", "mongoId" : "6a30511af292fd229cefa5d0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Technical support", "Incident management", "Knowledge base maintenance", "Service documentation", "Customer service reporting", "Performance metrics", "Change control procedures", "Service management standards", "Customer deployments", "Workflow definition", "Mentoring", "FIX protocol", "Stakeholder management", "Service improvement identification", "Process optimization", "Problem management", "Change management", "Electronic trading systems", "Financial services applications", "FIX protocol versions", "Trading message workflows", "Equities", "FX", "Capital markets", "Trading systems", "Trade lifecycle processes", "Financial technology", "ServiceNow", "Jira Service Desk" ], "skillCount" : 29, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cec4b74d8ee00a0a797bd", "title" : "Senior Business Systems Analyst", "company" : "EarnIn", "industry" : "FinTech", "salary" : { "min" : 750000.0, "max" : 1200000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Business Systems Analyst in Mexico City, Mexico, adjusted for the FinTech industry and company size." }, "location" : "Mexico City, Mexico City, Mexico", "locations" : [ "Mexico City", "Mexico City", "Mexico" ], "timestamp" : "2026-06-16T06:49:07.889", "fingerprint" : "f2df365403eb556be0379fd8f47cc0f33fdd159237a0c7dfde906113d3b537d6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/earnin/jobs/7895727", "externalId" : "7895727", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Mexico City", "state" : "Mexico City", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "19.4326296,-99.1331785" } ], "locationText" : "Mexico City, Mexico City, Mexico", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Workday Studio, EIB, Core Connectors, Workday Web Services, APIs, XML, JSON, CSV, REST, SOAP, SFTP, SQL", "professionalSkills" : [ "System design", "Data analysis", "Data integrity", "Data flow", "Data management", "Data pipelines", "Data quality", "Anomaly detection", "Root cause analysis" ], "hardSkillsList" : [ "Integration development", "Data transformation", "Data mapping", "Bulk data operations", "Automated testing", "Reporting" ], "softSkillsList" : [ "Problem-solving" ], "hardSkills" : [ { "name" : "Integration development", "level" : "intermediate" }, { "name" : "Data transformation", "level" : "intermediate" }, { "name" : "Data mapping", "level" : "intermediate" }, { "name" : "Bulk data operations", "level" : "intermediate" }, { "name" : "Automated testing", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem-solving" } ], "majorSkills" : "Workday integrations, Data management, System design, AI-enabled solutions", "majorSkillsList" : [ "Workday integrations", "Data management", "System design", "AI-enabled solutions" ], "coreResponsibilities" : "Own Workday integrations end-to-end, Drive reliable data flow, Drive scalable system design, Elevate architecture standards, Bridge technical and business stakeholders, Enable high-quality user experiences, Design Workday integrations, Build Workday integrations, Maintain Workday integrations, Ensure accurate data flow, Ensure secure data flow, Ensure timely data flow, Support reporting, Support automation, Support AI-enabled insights, Support scalable system design, Partner with HRIS, Partner with IT, Partner with Finance, Partner with Payroll, Partner with Core HCM architects, Partner with external vendors, Design integrations, Build integrations, Test integrations, Maintain integrations, Manage integrations, Ensure data integrity, Monitor integrations, Troubleshoot integration failures, Resolve data discrepancies, Develop reporting, Maintain reporting, Develop data feeds, Maintain data feeds, Develop pipelines, Maintain pipelines, Identify issues using logs, Identify issues using reporting, Identify issues using automated alerts, Act as a bar raiser, Promote best practices, Drive architectural decisions, Identify automation solutions, Implement automation solutions, Identify AI-enabled solutions, Implement AI-enabled solutions, Improve data quality, Improve anomaly detection, Improve operational efficiency, Partner with engineering teams, Partner with data teams, Support AI-ready data pipelines, Support cross-functional testing, Support validation efforts, Partner with functional teams, Enable effective test plans, Enable issue identification, Contribute to user experience, Ensure data accuracy, Ensure system reliability, Partner with Core HCM architects, Partner with business process administrators, Ensure cohesive system design, Translate technical concepts, Align solutions with business needs, Ensure integrations meet security standards, Ensure integrations meet privacy standards, Ensure integrations meet compliance standards, Manage secure data transfers, Manage authentication methods", "teamCollaboration" : "Bridge technical and business stakeholders; Partner with HRIS; Partner with IT; Partner with Finance; Partner with Payroll; Partner with Core HCM architects; Partner with external vendors; Partner with engineering teams; Partner with data teams; Partner with functional teams; Partner with business process administrators", "projectManagementSkills" : [ "Scalable system design", "System design" ], "domainKnowledge" : "Earned wage access; HR platforms; Payroll platforms; Benefits platforms; Finance systems; Identity management; Data warehouses; HR data governance", "domainList" : [ "earned-wage-access", "hr-platforms", "payroll-platforms", "benefits-platforms", "finance-systems", "identity-management", "data-warehouses", "hr-data-governance" ], "domainSpecificKnowledge" : [ "Earned wage access", "HR platforms", "Payroll platforms", "Benefits platforms", "Finance systems", "Identity management", "Data warehouses", "HR data governance" ], "toolProficiency" : [ "Workday Studio", "EIB", "Core Connectors", "Workday Web Services", "APIs", "Okta", "ADP", "Bswift", "Navia", "Pigment", "NetSuite", "Zip", "Navan", "Python", "Dbt" ], "communicationSkills" : "Translate technical concepts", "documentationSkills" : "Well-documented systems", "continuousLearning" : "Learning and development stipend", "innovationCreativity" : "AI-enabled solutions", "problemSolvingSkills" : "Troubleshoot failures; Resolve data discrepancies; Identify issues; Root cause analysis; Execute action plans", "outcomesObjectives" : "Reliable, high-performing integrations; Accurate, timely, and secure data delivery; Reduced manual effort through automation; Reduced manual effort through intelligent workflows; Measurable cost savings; Scalable, well-documented systems; Improved data quality; Improved user experience", "qualificationsBasic" : "4+ years of experience with Workday integrations, Experience integrating Workday with systems such as: ADP / global payroll vendors, Experience integrating Workday with systems such as: Okta/identity management, Experience integrating Workday with systems such as: Greenhouse / ATS, Experience integrating Workday with systems such as: Benefits providers, Experience integrating Workday with systems such as: Finance systems, Experience with XML, Experience with JSON, Experience with CSV, Experience with REST / SOAP APIs, Experience with SFTP, SQL and data analysis skills", "qualificationsPreferred" : "Familiarity with AI/ML concepts or tools applied to data workflows, Experience with HR data governance, Experience working with or supporting AI-enabled data platforms, pipelines, or analytics tools, Exposure to tools like Python, Exposure to tools like dbt, Exposure to modern data platforms, 2+ years of experience working with a Workday implementation partner", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey. POSITION SUMMARY Own Workday integrations end-to-end, driving reliable data flow and scalable system design. Elevate architecture standards while bridging technical and business stakeholders. Enable high-quality user experiences through automated testing, reporting, and AI-driven insights. The Workday Integrations & Data Specialist is responsible for designing, building, and maintaining integrations between Workday and internal or third-party systems. This role ensures accurate, secure, and timely data flow across HR, payroll, finance, IT, and benefits platforms while supporting reporting, automation, AI-enabled insights, and scalable system design. This role partners closely with HRIS, IT, Finance, Payroll, Core HCM architects, and external vendors to ensure Workday functions as a reliable system of record within a cohesive technology ecosystem. This is a remote position, though it could also be a hybrid role from our Mexico City office as part of our expanding site. EarnIn offers excellent benefits for our employees, including healthcare, internet and cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Mountain View headquarters. Our salary ranges are determined by role, level, and location. We are unable to provide visa sponsorship or immigration support for this position. WHAT YOU'LL DO Workday Integrations & Data Management Design, build, test, and maintain Workday integrations using tools such as EIB, Core Connectors, Workday Studio, and APIs Manage integrations across payroll, benefits, identity management, finance systems, data warehouses, and other HR platforms Ensure data integrity through transformation logic, mapping, and bulk data operations Monitoring, Reporting & Data Delivery Monitor integrations, troubleshoot failures, and resolve data discrepancies Develop and maintain reporting, data feeds, and pipelines to support HR, Finance, and business intelligence platforms Proactively identify issues using logs, reporting, and automated alerts Architecture, Automation & AI Act as a bar raiser for integration and data architecture, promoting best practices in scalability, performance, cost efficiency, and user experience Drive architectural decisions that balance cost, performance, and end-user experience Identify and implement automation and AI-enabled solutions to improve data quality, anomaly detection, and operational efficiency Partner with engineering and data teams to support AI-ready data pipelines Testing, Validation & User Experience Support cross-functional testing and validation efforts through automated reporting, data checks, and failure detection Partner with functional teams (e.g., Talent, Payroll, Benefits) to enable effective test plans and issue identification Contribute to a high-quality user experience by ensuring data accuracy and system reliability across workflows Collaboration & Communication Partner with Core HCM architects and business process administrators across SKUs including Talent and Advanced Compensation, to ensure cohesive, end-to-end system design Translate complex technical concepts into clear insights for non-technical audiences Collaborate across HR, IT, Finance, and vendors to align solutions with business needs Security & Compliance Ensure integrations meet security, privacy, and compliance standards Manage secure data transfers and authentication methods across systems WHAT WE'RE LOOKING FOR 4+ years of experience with Workday integrations and tools such as: Workday Studio, EIB, Core Connectors, Workday Web Services / APIs Experience integrating Workday with systems such as: ADP / global payroll vendors Okta/identity management Greenhouse / ATS Benefits providers (e.g., Navia, Bswift) Finance systems (e.g., Pigment, NetSuite, Zip, Navan) Data formats: XML, JSON, CSV Integration technologies: REST / SOAP APIs, SFTP SQL and data analysis skills Familiarity with AI/ML concepts or tools applied to data workflows (e.g., anomaly detection, automation, or data enrichment) Experience with data validation and troubleshooting Strong ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders Strong problem-solving ability, experience with uncovering root causes, and executing action plans rapidly and thoughtfully. Experience with HR data governance Experience working with or supporting AI-enabled data platforms, pipelines, or analytics tools Exposure to tools like Python, dbt, or modern data platforms is a plus 2+ years of experience working with a Workday implementation partner (e.g., Topbloc, Deloitte, Accenture) SUCCESS METRICS Reliable, high-performing integrations with minimal failures Accurate, timely, and secure data delivery across systems Reduced manual effort through automation and intelligent workflows Measurable cost savings driven by optimized architecture and efficient data processing Scalable, well-documented systems that support business growth Improved data quality and user experience through proactive monitoring and validation #LI-Remote #LI-Hybrid At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant. EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.", "summaryDescription" : "Senior Business Systems Analyst at EarnIn. Skills: Workday integrations, Data management, System design, AI-enabled solutions. Own Workday integrations end-to-end. Drive reliable data flow", "postedDate" : "2026-06-14T20:22:21.647", "createdAt" : "2026-06-14T20:22:21.647", "lastUpdated" : "2026-06-16T06:49:07.889", "ingestTimestamp" : "2026-06-14T20:22:21.647", "mongoId" : "6a2cec4b74d8ee00a0a797bd", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Integration development", "Data transformation", "Data mapping", "Bulk data operations", "Automated testing", "Reporting", "Problem-solving", "Workday integrations", "Data management", "System design", "AI-enabled solutions", "Data analysis", "Data integrity", "Data flow", "Data pipelines", "Data quality", "Anomaly detection", "Root cause analysis", "Scalable system design", "Earned wage access", "HR platforms", "Payroll platforms", "Benefits platforms", "Finance systems", "Identity management", "Data warehouses", "HR data governance", "Workday Studio", "EIB", "Core Connectors", "Workday Web Services", "APIs", "Okta", "ADP", "Bswift", "Navia", "Pigment", "NetSuite", "Zip", "Navan", "Python", "Dbt" ], "skillCount" : 42, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6960824e0937eae70e9c8612", "title" : "Systems Analyst II", "company" : "Texas Workforce Commission", "industry" : "Government", "salary" : { "min" : 75000.0, "max" : 105000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Systems Analyst II in Austin, TX, adjusted for the government industry and full-time employment." }, "location" : "826412", "locations" : [ "826412", "
Austin:1117 Trinity St (320TX-4002)
1117 Trinity St
Austin, 78701-1919

" ], "timestamp" : "2026-06-15T07:51:14.863", "fingerprint" : "f9fe12591248a17001449f047fc4f62e543e58d1654f6a56b670e603b583f06f", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=32965", "externalId" : "32965", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Object-oriented programming, Client-server development, Internet technology, SQL", "professionalSkills" : [ "Systems analysis", "Program analysis", "Data processing" ], "hardSkillsList" : [ "Computer programming", "Systems analysis", "Program analysis", "Data processing" ], "hardSkills" : [ { "name" : "Computer programming", "level" : "intermediate" }, { "name" : "Systems analysis", "level" : "intermediate" }, { "name" : "Program analysis", "level" : "intermediate" }, { "name" : "Data processing", "level" : "intermediate" } ], "majorSkills" : "Systems analysis, Computer programming", "majorSkillsList" : [ "Systems analysis", "Computer programming" ], "coreResponsibilities" : "Demonstrate understanding of applications, Respond to inquiries, Analyze procedures, Test procedures, Analyze information systems, Test information systems, Analyze utility programs, Test utility programs, Design systems, Modify systems, Implement systems, Test systems, Diagnose systems, Develop programs, Develop applications, Assist defining system goals, Provide documentation, Provide diagrams, Provide logical steps, Provide operational steps, Provide technical support, Problem resolution, New feature creation, Perform related work", "teamCollaboration" : "Collaborative team player", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Workforce Automation", "domainList" : [ "workforce-automation" ], "domainSpecificKnowledge" : [ "Workforce Automation" ], "toolProficiency" : [ "Microsoft Excel", "Microsoft Word", "Microsoft Outlook", "Microsoft Access", "Microsoft PowerPoint" ], "communicationSkills" : "Effective communication", "documentationSkills" : "Provide documentation; Provide diagrams", "continuousLearning" : "Training and development", "problemSolvingSkills" : "Problem-solving skills; Devise solutions", "specialRequirements" : "Texas resident required, Security sensitive position", "qualificationsBasic" : "One year computer programming experience, One year systems analysis experience, One year program analysis experience, One year data processing experience", "qualificationsPreferred" : "Knowledge of research techniques, Knowledge of program management, Knowledge of relational databases, Knowledge of SQL, Skill in multi-tasking, Skill in time management, Ability to gather facts, Ability to devise solutions, Ability to prepare reports, Ability to develop policies, Ability to evaluate policies, Ability to interpret policies, Ability to communicate effectively", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St, Austin, Texas, in the Workforce Automation department. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: A highly detail-oriented and analytical professional with a strong commitment to public service and ensuring quality customer service. You possess excellent communication and problem-solving skills, with the ability to interpret and apply technical knowledge resolving system related issues. You are a proactive and collaborative team player, dedicated to supporting the mission of the Workforce Automation and Technical support area at the Texas Workforce Commission (TWC). WHAT YOU WILL DO: The Systems Analyst II performs moderately complex (journey-level) computer systems analysis work. Works under general supervision, with limited latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: -Demonstrate understanding and knowledge of assigned program applications and tasks. Responds to phone and email inquiries within 24 hours with accurate and complete information in a user-friendly and understandable manner. Demonstrates a complete understanding of the application functionality and follows processes. -Analyze and test new or existing procedures, information systems, or utility programs for efficiency and effectiveness. -Design, modify, and implement new or revised systems to serve new purposes or improve workflow. -Test and diagnose systems to ensure critical requirements are met documented and tracked. -Develop programs and applications using object-oriented programming languages, client and server application development processes, multimedia, Internet technology and other agency supplied applications. -Assist with defining the goals of the system and providing documentation, diagrams logical and operational steps of programs. -May provide technical support as a high-level resource available for problem resolution or new feature creation. -Performs other related work as assigned. YOU QUALIFY WITH: -One year of full-time experience in computer programming, systems analysis, and/or program analysis or one year of full-time experience which provided general knowledge of data processing or systems analysis. -Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: -Knowledge of research techniques. Program management processes and techniques. -Knowledge of relational databases and database query languages such as SQL. -Skill in multi-tasking and delivering high quality work with great attention to detail and accuracy. -Skill in software applications such as Microsoft Excel, Word, Outlook, Access, PowerPoint. -Skill in time management and the ability to juggle multiple, shifting priorities -Ability to gather, assemble, correlate, and analyze facts. Devise solutions to problems. Prepare reports. -Ability to develop, evaluate, and interpret policies and procedures. Communicate effectively. YOU GAIN: - A Family Friendly Certified Workplace. - Competitive starting salary: $4,381.31-$4,631.31/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Austin", "summaryDescription" : "Systems Analyst II at Texas Workforce Commission. Skills: Systems analysis, Computer programming. Demonstrate understanding of applications. Respond to inquiries", "createdAt" : "2026-06-14T01:54:23.065", "lastUpdated" : "2026-06-15T07:51:14.863", "ingestTimestamp" : "2026-06-14T01:54:23.065", "mongoId" : "6960824e0937eae70e9c8612", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 105000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Computer programming", "Systems analysis", "Program analysis", "Data processing", "Program management", "Workforce Automation", "Microsoft Excel", "Microsoft Word", "Microsoft Outlook", "Microsoft Access", "Microsoft PowerPoint" ], "skillCount" : 11, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8c8374d8ee00a0975b51", "title" : "Senior Business Systems Analyst", "company" : "WHOOP", "industry" : "Operations", "salary" : { "min" : 145000.0, "max" : 175000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Boston, MA", "locations" : [ "Boston, MA" ], "timestamp" : "2026-06-16T02:00:36.394", "fingerprint" : "431e959481db716c583402119b218797c837daf09dff5757ec32b508248d02f8", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/whoop/2049dfd4-4df9-4aa5-a18c-91f66be424e6/application", "externalId" : "2049dfd4-4df9-4aa5-a18c-91f66be424e6", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Boston", "state" : "Massachusetts", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "42.3588336,-71.0578303" } ], "locationText" : "Boston, Massachusetts, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "CRM systems, ERP systems, Data analysis, Reporting tools, Salesforce, NetSuite", "professionalSkills" : [ "Business process analysis", "Requirements gathering", "Stakeholder management", "Cross-functional collaboration", "Vendor management", "Process improvement", "Resource planning", "Operational metrics" ], "hardSkillsList" : [ "Business process mapping", "Data modeling", "SQL" ], "hardSkills" : [ { "name" : "Business process mapping", "level" : "intermediate" }, { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "SQL", "level" : "intermediate" } ], "majorSkills" : "Business Systems Analysis, CRM, ERP, Process Improvement", "majorSkillsList" : [ "Business Systems Analysis", "CRM", "ERP", "Process Improvement" ], "coreResponsibilities" : "Analyze business needs and requirements, Gather and document business requirements, Design and implement business systems solutions, Configure and customize CRM and ERP systems, Develop and maintain system documentation, Conduct user acceptance testing (UAT), Provide end-user training and support, Collaborate with cross-functional teams, Manage vendor relationships, Monitor and analyze operational metrics, Identify and implement process improvements, Develop project plans and timelines, Manage system implementation projects, Ensure data integrity and accuracy", "teamCollaboration" : "Cross-functional teams; IT department; Business stakeholders; External vendors", "projectManagementSkills" : [ "Project planning", "Project execution", "Risk management", "Agile methodologies" ], "toolProficiency" : [ "Project management tools", "Salesforce", "NetSuite", "Microsoft Visio", "JIRA" ], "communicationSkills" : "Requirement documentation; System design specifications; User training materials", "documentationSkills" : "Business requirements documents; System design documents; Process flow diagrams; User manuals", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Solution design", "outcomesObjectives" : "Improve business process efficiency; Enhance system functionality; Ensure user adoption; Deliver projects on time and budget", "qualificationsBasic" : "5+ years of experience in business systems analysis, Experience with CRM systems, Experience with ERP systems, Experience with project management tools, Experience with data analysis and reporting", "qualificationsPreferred" : "Master's degree in a related field, Experience with Salesforce, Experience with NetSuite, Experience with Agile methodologies, Experience with business process modeling", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring a Senior Business Systems Analyst to support the growth and operational scaling of our wholesale and B2B channels. As WHOOP expands into new markets and customer segments, this role will play a critical part in optimizing how orders, inventory, and fulfillment data flows between WHOOP and its wholesale partners. You’ll be a key contributor in evolving the technology and processes that support wholesale operations, balancing strong technical acumen with a deep understanding of operational workflows, partner enablement, and financial accuracy in a fast-paced, high-growth environment. *This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.* RESPONSIBILITIES: - - Autonomously partner with stakeholders across Supply Chain, Operations, Manufacturing, Finance, Engineering, and external partners to understand business needs and translate them into scalable technical solutions. - Manage and improve business-critical operational systems including ERP, MRP, warehouse management, transportation management, inventory, and demand & supply planning platforms. - Conceive, design, build, test, deploy, and support solutions related to inventory movement, fulfillment, logistics, procurement, manufacturing, and operational reporting. - Lead complex cross-functional initiatives, driving alignment, execution, and accountability across technical and business teams. - Proactively identify opportunities for process improvement, automation, and operational efficiency across systems and workflows. - Collaborate with internal Engineering teams and external vendors on integrations, APIs, automations, and system enhancements. - Define and execute user acceptance testing, training, and change management initiatives for end users. - Develop documentation for technical and non-technical audiences. - Demonstrate unusually high levels of ownership, initiative, and autonomy in solving problems and driving projects forward. - Own initiatives end-to-end from discovery and requirements gathering through implementation, testing, rollout, and operational support. - Be hands-on using AI platforms and tools to improve workflows, accelerate analysis, prototype solutions, and increase team efficiency. - Coach and up-level BSAs on your team and neighboring teams through direct and indirect mentorship. QUALIFICATIONS: - - BS in Information Systems, Computer Science, Business, Supply Chain, or equivalent experience. - 4+ years of professional experience in business systems, ERP administration, systems implementation, operations technology, or related technical roles. - Experience driving operational business processes such as supply chain, logistics, warehousing, inventory management, procurement, manufacturing, or fulfillment. - Experience working with ERP systems such as NetSuite, SAP, Oracle, Microsoft Dynamics, or similar platforms. - Strong ability to translate business processes into scalable system designs and technical requirements. - Proven ability to independently drive projects and operational improvements in fast-paced environments. - Strong written and verbal communication skills with a collaborative, solutions-oriented mindset. - Demonstrated ability to quickly learn new technologies, systems, and business domains. - Self-starter mentality with a high degree of ownership and accountability. - Strong experience and commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. BONUS - - Experience with SQL, reporting, or data analysis tools. - Experience with WMS, TMS, MRP, or related supply chain platforms. - Experience working with APIs, integrations, middleware, or automation platforms. - Familiarity with EDI workflows and partner integrations. - Experience in high-growth consumer products, ecommerce, logistics, or manufacturing environments. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $145,000 - $175,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.", "summaryDescription" : "Senior Business Systems Analyst at WHOOP. Skills: Business Systems Analysis, CRM, ERP, Process Improvement. Analyze business needs and requirements. Gather and document business requirements", "createdAt" : "2026-06-14T19:17:54.885", "lastUpdated" : "2026-06-16T02:00:36.394", "ingestTimestamp" : "2026-06-14T19:17:54.885", "mongoId" : "6a2c8c8374d8ee00a0975b51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 175000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Business process mapping", "Data modeling", "SQL", "Business Systems Analysis", "CRM", "ERP", "Process Improvement", "Business process analysis", "Requirements gathering", "Stakeholder management", "Cross-functional collaboration", "Vendor management", "Process improvement", "Resource planning", "Operational metrics", "Project planning", "Project execution", "Risk management", "Agile methodologies", "Project management tools", "Salesforce", "NetSuite", "Microsoft Visio", "JIRA" ], "skillCount" : 24, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6960824e0937eae70e9c85f2", "title" : "Systems Analyst III", "company" : "Texas Workforce Commission", "industry" : "Government", "salary" : { "min" : 78000.0, "max" : 115000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Systems Analyst III in Fort Worth, Texas, adjusted for government industry and full-time employment." }, "location" : "826541", "locations" : [ "826541", "
Fort Worth:301 W 13th St (320-4166) (320TX-4166)
301 W 13th St
Fort Worth, 76102-4601

" ], "timestamp" : "2026-06-15T07:28:11.640", "fingerprint" : "1e9321a4439abb7f4bc5c0be1b4200b277532d74b75c6b84a3b1ed046345ff67", "source" : "taleo", "language" : "en", "applyUrl" : "https://aa270.taleo.net/careersection/ex/jobdetail.ftl?job=33433", "externalId" : "33433", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fort Worth", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7531770,-97.3327459" } ], "locationText" : "Fort Worth, Texas, United States", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "PowerShell Scripting, Visual Basic Scripts, Microsoft SQL, DB2, INFORMIX, Microsoft Access, Microsoft Office 365, SharePoint 365", "professionalSkills" : [ "Systems analysis", "Computer support", "Technical documentation", "Disaster recovery plans" ], "hardSkillsList" : [ "Systems analysis", "Desktop support", "Application support", "Telephony support", "Equipment repair", "Equipment replacement", "Inventory maintenance", "Procedure development", "Job aid development", "Business plan development", "Disaster recovery planning" ], "hardSkills" : [ { "name" : "Systems analysis", "level" : "intermediate" }, { "name" : "Desktop support", "level" : "intermediate" }, { "name" : "Application support", "level" : "intermediate" }, { "name" : "Telephony support", "level" : "intermediate" }, { "name" : "Equipment repair", "level" : "intermediate" }, { "name" : "Equipment replacement", "level" : "intermediate" }, { "name" : "Inventory maintenance", "level" : "intermediate" }, { "name" : "Procedure development", "level" : "intermediate" }, { "name" : "Job aid development", "level" : "intermediate" }, { "name" : "Business plan development", "level" : "intermediate" }, { "name" : "Disaster recovery planning", "level" : "intermediate" } ], "majorSkills" : "Systems analysis, Desktop support, Application support, Telephony equipment", "majorSkillsList" : [ "Systems analysis", "Desktop support", "Application support", "Telephony equipment" ], "coreResponsibilities" : "Provide desktop support, Provide application support, Provide informal training, Provide orientation to staff, Open service tickets, Monitor service tickets, Escalate service tickets, Coordinate with vendors, Generate reports, Develop scripts, Test scripts, Deploy scripts, Automate repeatable tasks, Monitor telecommunications equipment, Manage telecommunications equipment, Update telecommunications equipment, Serve as Property Control Officer, Monitor equipment inventories, Maintain equipment inventories, Develop procedures, Analyze procedures, Update procedures, Develop job aids, Analyze job aids, Update job aids, Develop business plans, Analyze business plans, Update business plans, Develop disaster recovery plans, Analyze disaster recovery plans, Update disaster recovery plans, Serve as recovery coordinator, Complete special projects", "teamCollaboration" : "Multiple locations; Multiple business areas; Coordinate work efforts", "domainKnowledge" : "Unemployment Insurance; Telecommunications equipment; Agency policies", "domainList" : [ "unemployment-insurance", "telecommunications-equipment", "agency-policies" ], "domainSpecificKnowledge" : [ "Unemployment Insurance", "Telecommunications equipment", "Agency policies" ], "toolProficiency" : [ "Microsoft Office 365", "SharePoint 365", "Avaya Aura", "Session Manager", "Session Border Controller" ], "communicationSkills" : "Written communication; Verbal communication", "documentationSkills" : "Technical documentation; Procedure development; Job aid development; Business plan development; Disaster recovery plans", "continuousLearning" : "Training opportunities; Development opportunities", "problemSolvingSkills" : "Advanced troubleshooting; Researching abilities; Analysis abilities; Troubleshooting", "specialRequirements" : "On-call work, Nights, Holidays, Weekends, Work outside hours, 20% travel, Lift 25 Lbs, Security sensitive position, Criminal background check", "qualificationsBasic" : "Two years experience, General knowledge data processing, General knowledge systems analysis", "qualificationsPreferred" : "Experience administering telephone system, Experience maintaining telephone system, Experience programming telephone system, Written communication skills, Verbal communication skills, Ability to work quickly, Perform multiple tasks, Attention to detail", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "WHO WE ARE: The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking a Systems Analyst III to join the Unemployment Insurance Administration and Operational Support (UIA&OS) team. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position will have an on-site work schedule in Fort Worth, Texas at 301 W 13th Street. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: The ideal candidate must be skilled to perform complex (journey-level) computer systems analysis work. They are an integral member of the team ensuring that all systems are operational, and that staff have the software and functioning equipment needed to serve our customers. Work involves desktop, application and telephone support to on-site and remote users in a call center and office environment. Works under minimal supervision, with limited to moderate latitude for the use of initiative and independent judgment. The ideal candidate for this position should have direct work experience with desktop applications, telephony, and computer support to multiple users. This is a career ladder position with the opportunity to advance within the established career ladder structure after meeting minimum qualifications, competency requirements, and time in position. WHAT YOU WILL DO: The Systems Analyst III performs to complex (journey-level) computer systems analysis work. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: - Provide desktop and application support for approximately 1100 users across the UI Division at multiple locations and business areas. - Provide informal training and orientation to staff, both on an individual and group basis, on use of assigned computer, telecommunications equipment, and applications. - Open, monitor, and escalate service tickets as needed and coordinates with vendors on repair and replacement of equipment. - Generate comprehensible reports based on data collected from multiple sources including: Microsoft SQL, DB2, INFORMIX, Microsoft Access, etc. - Develop, test, and deploy, automating repeatable tasks using PowerShell Scripting and/or Visual Basic Scripts (VBS). - Monitor, manage, and update Avaya telecommunications equipment, such as Avaya Aura Communications Manager, Session Manager, and Session Border Controller, along with other telecommunications equipment. - Serve as Property Control Officer (PCO), monitoring and maintaining equipment inventories in accordance with agency policies. - Develop, analyze, and update procedures, job aids, business, and disaster recovery plans and documents along with serving as a recovery coordinator for one or more systems. - Perform other duties and completes special projects as assigned. YOU QUALIFY WITH: - Two years of full-time experience which provided general knowledge of data processing or systems analysis. - Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: - Experience (in the last 5 years) administering, maintaining, and/or programming a telephone system (Avaya, Cisco, Genesys, etc.) - Strong written and verbal communication skills preferred. - Proficient in Microsoft Office 365, including but not limited to SharePoint 365 development and authoring. - Advanced troubleshooting, researching, and analysis abilities. - Ability to gather system requirements and prepare technical documentation quickly, concisely, and accurately. - Ability to work independently while coordinating work efforts with others. - Ability to work quickly and perform multiple tasks while paying attention to detail preferred. YOU GAIN - A Family Friendly Certified Workplace. - Competitive salary: $4,523.16 /month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. This position requires the employee to work 40 hours a week during hours of operation Sunday through Saturday, 7:00 AM to 6:00 PM, and may involve on-call work including nights, holidays and weekends, as needed. May require working outside of those hours for special projects, outages, upgrades, or service affecting maintenance. Management will set the schedule. Duties require up to 20% travel (within the state of Texas) and the ability to lift 25 Lbs. Incomplete applications may not be considered. You must be a Texas resident to work for the Texas Workforce Commission. Security sensitive position. Criminal background check conducted on final candidate. VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf. HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. United States-Texas-Fort Worth", "summaryDescription" : "Systems Analyst III at Texas Workforce Commission. Skills: Systems analysis, Desktop support, Application support, Telephony equipment. Provide desktop support. Provide application support", "createdAt" : "2026-06-14T02:45:17.483", "lastUpdated" : "2026-06-15T07:28:11.640", "ingestTimestamp" : "2026-06-14T02:45:17.483", "mongoId" : "6960824e0937eae70e9c85f2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 78000, "salaryAnnualMax" : 115000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Systems analysis", "Desktop support", "Application support", "Telephony support", "Equipment repair", "Equipment replacement", "Inventory maintenance", "Procedure development", "Job aid development", "Business plan development", "Disaster recovery planning", "Telephony equipment", "Computer support", "Technical documentation", "Disaster recovery plans", "Unemployment Insurance", "Telecommunications equipment", "Agency policies", "Microsoft Office 365", "SharePoint 365", "Avaya Aura", "Session Manager", "Session Border Controller" ], "skillCount" : 23, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a0ac3171663d49372e0c759", "title" : "Business Systems Analyst III", "company" : "DataMap", "industry" : "Technology", "salary" : { "min" : 105000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Business Systems Analyst III in Overland Park, United States, adjusted for industry and company size." }, "location" : "Overland Park, KS", "locations" : [ "Overland Park", "KS" ], "timestamp" : "2026-06-15T22:32:13.874", "fingerprint" : "a961a89416b46e8d0be182cdffd781c11af2eeb084052a6880fb91f4db033f51", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://datamap.breezy.hr/p/264d1d0bdc61-business-systems-analyst-iii", "externalId" : "264d1d0bdc61", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Overland Park", "state" : "Kansas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.9742502,-94.6851702" } ], "locationText" : "Overland Park, Kansas, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "workSiteFlexibility" : "Onsite", "rawDescription" : "Business Systems Analyst III \uD83D\uDCCD Location: Overland Park, KS \uD83C\uDFE2 Company: DataMap \uD83D\uDD17 Client Work: www.datamap.ai/client-experience Why Join DataMap? At DataMap, we implement cutting-edge financial and operations software for some of the world’s largest companies (e.g., Google) and develop innovativ", "summaryDescription" : "Business Systems Analyst III at DataMap", "createdAt" : "2026-06-14T20:25:12.703", "lastUpdated" : "2026-06-15T22:32:13.874", "ingestTimestamp" : "2026-06-14T20:25:12.703", "mongoId" : "6a0ac3171663d49372e0c759", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 145000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "6a2c6c2e74d8ee00a0917580", "title" : "Senior Systems Support Engineer", "company" : "Thoughtworks", "industry" : "Consulting", "salary" : { "min" : 165000.0, "max" : 250000.0, "currency" : "BRL", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Systems Support Engineer in Technology in Porto Alegre, Brazil, adjusted for seniority and company size." }, "location" : "Porto Alegre - RS, Brazil", "locations" : [ "Porto Alegre - RS", "Brazil" ], "timestamp" : "2026-06-15T08:57:08.440", "fingerprint" : "762ee72e9221b7245ed0e70013774069b3a9872941c4b8a1d76905ba66a710a7", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/thoughtworksreferral/jobs/8003429", "externalId" : "8003429", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Porto Alegre", "state" : "Rio Grande do Sul", "country" : "Brazil", "continent" : "sa", "source" : "llm", "workMode" : "onsite", "geo" : "-30.0324999,-51.2303767" } ], "locationText" : "Porto Alegre, Rio Grande do Sul, Brazil", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Java, AWS, Azure, GCP, Python, PowerShell, Kafka, Docker, Jenkins, Azure pipelines, Datadog, MS SQL, MySQL, PostgreSQL", "professionalSkills" : [ "Advanced English proficiency", "Technical documentation", "Influencing others", "Advocating technical excellence", "Cloud best practices", "Security best practices" ], "hardSkillsList" : [ "Incident Management", "Incident Response", "Application monitoring", "Logging techniques", "Continuous delivery", "Debugging", "Triaging" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Incident Management", "level" : "intermediate" }, { "name" : "Incident Response", "level" : "intermediate" }, { "name" : "Application monitoring", "level" : "intermediate" }, { "name" : "Logging techniques", "level" : "intermediate" }, { "name" : "Continuous delivery", "level" : "intermediate" }, { "name" : "Debugging", "level" : "intermediate" }, { "name" : "Triaging", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Systems Support, Incident Management, DevOps", "majorSkillsList" : [ "Systems Support", "Incident Management", "DevOps" ], "coreResponsibilities" : "Generate reports, Take corrective actions, Understand complex application systems, Debug business impacting issues, Follow standards and best practices, Bring operational efficiencies, Ensure system stability, Ensure system availability, Use continuous delivery practices, Evolve software, Support software, Deliver high-quality software, Build innovative customer experiences, Leverage logging techniques, Use DevOps tools, Use DevOps practices, Deploy software, Run software, Act as a mentor, Apply latest technology thinking, Solve client problems", "teamCollaboration" : "Collaborative teams; Global distributed teams; International clients", "projectManagementSkills" : [ "Agile methods", "Scrum", "Kanban" ], "domainKnowledge" : "SAP integrations; Monolithic architectures; N-tier architectures; Layered architectures; Microservices architectures; Serverless architectures", "domainList" : [ "sap-integrations", "monolithic-architectures", "n-tier-architectures", "layered-architectures", "microservices-architectures", "serverless-architectures" ], "domainSpecificKnowledge" : [ "SAP integrations", "Monolithic architectures", "N-tier architectures", "Layered architectures", "Microservices architectures", "Serverless architectures" ], "toolProficiency" : [ "Datadog", "Docker", "Jenkins", "Azure pipelines" ], "communicationSkills" : "Effective Communication; Technical writing", "documentationSkills" : "Technical documentation", "continuousLearning" : "Development programs; Teammate support", "innovationCreativity" : "Inventive solutions; Innovative customer experiences", "problemSolvingSkills" : "Root cause analysis; Debugging; Troubleshooting", "specialRequirements" : "24x7 available team", "outcomesObjectives" : "Ensure operational efficiency; Ensure system stability; Ensure system availability; Deliver high-quality software; Deliver value to end customers", "qualificationsBasic" : "Debugging and triaging skills, High-level understanding of ecosystem integrations with SAP, High-level understanding of various architectures", "qualificationsPreferred" : "Presence in external tech community, Willing to be part of a rotation- and need-based 24x7 available team", "workSiteFlexibility" : "Flexible", "rawDescription" : "As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients. Job responsibilities You will use your skills in Incident Management and Incident Response processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions. You will understand complex application systems and find your way through them to debug a business impacting issue. You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients. You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. You will efficiently use DevOps tools and practices to deploy and run software. You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills. You will apply the latest technology thinking from our Technology Radar to solve client problems. Job qualifications Technical Skills You have experience working with Java, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python or PowerShell. You have practical experience working with Kafka. You have a high-level understanding of ecosystem integrations with SAP. You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless. You must possess strong debugging and triaging skills to troubleshoot code effectively. You have experience working with SQL databases such as MS SQL, MySQL or PostgreSQL. You have experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines. You have experience working with Datadog, leveraging monitoring metrics to generate reports, create alerts and drive corrective actions. You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested. You are comfortable with Agile methods, such as Scrum and/or Kanban. Professional Skills You have advanced English proficiency and are comfortable collaborating, writing technical documentation, and communicating daily with global, distributed teams and international clients. You enjoy influencing others and always advocate for technical excellence while being open to change, when needed. You have strong Effective Communication skills and can clearly articulate technical issues to both technical and business stakeholders. You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. You are resilient in ambiguous situations and can approach challenges from multiple perspectives. You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting. You advocate for security best practices and implementation of the same. You can guide and mentor junior-level consultants. You are willing to be part of a rotation- and need-based 24x7 available team. Other things to know Learning & Development There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Responsible Use of AI in Recruitment At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment. About Thoughtworks Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. #LI-Remote See here our AI policy.", "summaryDescription" : "Senior Systems Support Engineer at Thoughtworks. Skills: Systems Support, Incident Management, DevOps. Generate reports. 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