Texas Workforce Commission

Government

SystemsAnalystIII

$78–115k ~AI est. Fort Worth, Texas, United States
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Systems Analyst III at Texas Workforce Commission. Skills: Systems analysis, Desktop support, Application support, Telephony equipment. Provide desktop support. Provide application support”

Industry & Context.

Government
Problems you'll solve

Advanced troubleshooting; Researching abilities; Analysis abilities; Troubleshooting

Eligibility Requirements

On-call work, Nights, Holidays, Weekends, Work outside hours, 20% travel, Lift 25 Lbs, Security sensitive position, Criminal background check

What They're Looking For.

Must Have

Two years experience, General knowledge data processing, General knowledge systems analysis

Nice to Have

Experience administering telephone system, Experience maintaining telephone system, Experience programming telephone system, Written communication skills, Verbal communication skills, Ability to work quickly, Perform multiple tasks, Attention to detail

What You'll Do.

Provide desktop support

Provide application support

Provide informal training

Provide orientation to staff

Monitor service tickets

Escalate service tickets

Coordinate with vendors

Automate repeatable tasks

Monitor telecommunications equipment

Manage telecommunications equipment

Update telecommunications equipment

Serve as Property Control Officer

Monitor equipment inventories

Maintain equipment inventories

Develop business plans

Analyze business plans

Update business plans

Develop disaster recovery plans

Analyze disaster recovery plans

Update disaster recovery plans

Serve as recovery coordinator

Complete special projects

How You'll Work.

Team & Collaboration

Multiple locations; Multiple business areas; Coordinate work efforts

Communication Scope

Written communication; Verbal communication

Full Job Description

WHO WE ARE: The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking a Systems Analyst III to join the Unemployment Insurance Administration and Operational Support (UIA&OS) team. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position will have an on-site work schedule in Fort Worth, Texas at 301 W 13th Street.  TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: The ideal candidate must be skilled to perform complex (journey-level) computer systems analysis work. They are an integral member of the team ensuring that all systems are operational, and that staff have the software and functioning equipment needed to serve our customers. Work involves desktop, application and telephone support to on-site and remote users in a call center and office environment. Works under minimal supervision, with limited to moderate latitude for the use of initiative and independent judgment. The ideal candidate for this position should have direct work experience with desktop applications, telephony, and computer support to multiple users. This is a career ladder position with the opportunity to advance within the established career ladder structure after meeting minimum qualifications, competency requirements, and time in position. WHAT YOU WILL DO: The Systems Analyst III performs to complex (journey-level) computer systems analysis work.  Works under general supervision, with moderate latitude for the use of initiative and

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