WHOOP
Technology
SeniorBusinessSystemsAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Business Systems Analyst at WHOOP. Skills: Business Systems Analysis, CRM, ERP, Process Improvement. Analyze business needs and requirements. Gather and document business requirements”
What You'll Achieve.
Improve business process efficiency; Enhance system functionality; Ensure user adoption; Deliver projects on time and budget
Industry & Context.
Root cause analysis; Troubleshooting; Solution design
What They're Looking For.
Must Have
5+ years of experience in business systems analysis, Experience with CRM systems, Experience with ERP systems, Experience with project management tools, Experience with data analysis and reporting
Nice to Have
Master's degree in a related field, Experience with Salesforce, Experience with NetSuite, Experience with Agile methodologies, Experience with business process modeling
What You'll Do.
Analyze business needs and requirements
Gather and document business requirements
Design and implement business systems solutions
Configure and customize CRM and ERP systems
Develop and maintain system documentation
Conduct user acceptance testing (UAT)
Provide end-user training and support
Collaborate with cross-functional teams
Manage vendor relationships
Monitor and analyze operational metrics
Identify and implement process improvements
Develop project plans and timelines
Manage system implementation projects
Ensure data integrity and accuracy
How You'll Work.
Team & Collaboration
Cross-functional teams; IT department; Business stakeholders; External vendors
Communication Scope
Requirement documentation; System design specifications; User training materials
Process & Methodology
Project planning, Project execution, Risk management, Agile methodologies
Full Job Description
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring a Senior Business Systems Analyst to support the growth and operational scaling of our wholesale and B2B channels. As WHOOP expands into new markets and customer segments, this role will play a critical part in optimizing how orders, inventory, and fulfillment data flows between WHOOP and its wholesale partners. You’ll be a key contributor in evolving the technology and processes that support wholesale operations, balancing strong technical acumen with a deep understanding of operational workflows, partner enablement, and financial accuracy in a fast-paced, high-growth environment. *This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.* RESPONSIBILITIES: - - Autonomously partner with stakeholders across Supply Chain, Operations, Manufacturing, Finance, Engineering, and external partners to understand business needs and translate them into scalable technical solutions. - Manage and improve business-critical operational systems including ERP, MRP, warehouse management, transportation management, inventory, and demand & supply planning platforms. - Conceive, design, build, test, deploy, and support solutions related to inventory movement, fulfillment, logistics, procurement, manufacturing, and operational reporting. - Lead complex cross-functional initiatives, driving alignment, execution, and accountability across technical and business teams. - Proactively identify opportunities for process improvement, automation, and operational efficiency across systems and workflows. - Collaborate with internal Engineering teams and external vendors on integrations, APIs, automations, and system enhancements. - Define and execute user acceptance testing, training
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