DesktopSupportAnalyst

## Description Who We Are; What We Do; Where We’re Going   Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.   Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.   With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.   If you think you would be the right person to join our team working towards this goal, we would love to hear from you!  Role Summary   The Desktop Support Analyst role is a hands-on, internal customer focused role, providing day to day support to Magnet Forensics employees. The Analyst's primary accountability will be to the End User, ensuring that Magnet Forensics’ employees are equipped and able to perform their roles. ## What You'll Do Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems. Working technical issues, and responsibility for related follow-up and providing timely updates on issues using the ticketing system Documenting internal procedures and knowledgebase articles for end-users Performing updates, audit and configuration changes of systems and software as well as documenting the configuration of the system. System monitoring/configuration, verifying the integrity and availability of all hardware Reviewing system and application logs, and verifying schedule