KYCSupportAnalyst

ABOUT PLEO Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. ABOUT THE ROLE We're looking for a KYC Support Analyst to join our KYC Support Team at Pleo. In this role, you'll help act as a crucial link between our onboarding team, internal stakeholders, and valued customers and be part of a newly established team as we scale our compliance operations in Portugal. If you're excited about helping shape processes from the ground up and leaving your mark on a brand-new team and are passionate about delivering exceptional customer experiences within FinTech and Compliance, then this is the opportunity for you! WHO YOU’LL BE WORKING WITH AND REPORTING TO You’ll report to our KYC Support Team Lead and work closely with teams in Onboarding, Sales, and other internal compliance stakeholders. Our team of three (including the Team Lead) is highly collaborative and dedicated to taking full ownership