{ "count" : 68155, "data" : [ { "id" : "696081cf0937eae70e9c6d82", "title" : "Manager, Rail Car Appearance", "company" : "CTA", "industry" : "Government", "salary" : { "min" : 110872.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Jan 10, 2026", "locations" : [ "Jan 10, 2026", "Rail Maintenance", "Dec 26, 2025, 9:29:54 AM, Full-time Permanent (FTP), Full-time Permanent (FTP)" ], "certifications" : [ "Rail Safety Training certification" ], "timestamp" : "2026-06-15T12:38:57.656", "fingerprint" : "80a0b27389104ffd4e91501cb3561094322e88c4cd08b9cca245dd8a9e10126d", "source" : "taleo", "language" : "en", "applyUrl" : "https://chicagotransit.taleo.net/careersection/ex/jobdetail.ftl?job=49598", "externalId" : "49598", "industryFunction" : { }, "structuredLocations" : [ { "city" : "poblado 10", "state" : "veracruz", "country" : "Mexico", "continent" : "north america", "source" : "locations-index", "geo" : "17.27722,-94.45194" } ], "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Quality control", "Data analysis", "Disciplinary interviews", "Performance evaluation" ], "hardSkills" : [ { "name" : "Quality control", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Disciplinary interviews", "level" : "intermediate" }, { "name" : "Performance evaluation", "level" : "intermediate" } ], "majorSkills" : "Rail car appearance, Fleet maintenance, Operational oversight", "majorSkillsList" : [ "Rail car appearance", "Fleet maintenance", "Operational oversight" ], "coreResponsibilities" : "Prepare analyses and summary reports, Provide management information, Conduct site audits, Determine if section quality is within standards, Determine if production is within standards, Visually survey rail cars, Determine if vehicle should be pulled, Determine if vehicle meets standards, Adjust cleaning schedule, Investigate complaints, Respond to complaints, Evaluate improvements in work procedures, Recommend improvements in work methods, Conduct disciplinary interviews, Conduct investigations, Maintain ongoing dialogue with labor representatives, Forecast material needs, Forecast personnel needs, Interface with responsible CTA departments, Ensure staffing requirements are met, Ensure material requirements are met, Ensure training requirements are met, Recommend educational training, Recommend technical training, Participate in planning sessions, Determine if competing interests are served, Participate in planning rail car appearance systems, Participate in planning rail car appearance equipment, Participate in planning rail car appearance facilities, Contribute to program development, Contribute to policy development, Contribute to goal development, Contribute to objective development, Represent the department, Represent the company, Hire staff, Train staff, Develop staff, Monitor staff performance, Evaluate staff performance, Review personnel actions, Recommend personnel actions", "teamCollaboration" : "Interface with CTA departments; Planning sessions with transportation; Planning sessions with maintenance; Dialogue with labor representatives", "projectManagementSkills" : [ "Program planning", "Program development" ], "domainKnowledge" : "Rail car appearance; Union environment; Rail safety", "domainList" : [ "rail-car-appearance", "union-environment", "rail-safety" ], "domainSpecificKnowledge" : [ "Rail car appearance", "Union environment", "Rail safety" ], "toolProficiency" : [ "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint", "8 channel radio", "Company cellphone", "Pager" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Recommend educational training; Recommend technical training", "innovationCreativity" : "Recommend innovative programs", "problemSolvingSkills" : "Anticipate potential problems; Develop plans for resolution; Investigate complaints; Respond to complaints; Troubleshooting", "specialRequirements" : "On-call 24/7, Available for emergency calls, Live within CTA service area, Move materials up to 75 pounds, Negotiate track conditions, Negotiate ballast conditions, Negotiate footwalk conditions, Work excessive hours, Work up to two weeks duration, Exposed to solvents and solutions, Remain stationary for extended periods, Operate computer, Operate office productivity machinery", "outcomesObjectives" : "Achieve service levels; Achieve quality results; Maintain quality standards of cleanliness; Increase quality without increase in manpower", "qualificationsBasic" : "High school diploma required, Valid driver's license, Pass current Rail Safety Training certification", "qualificationsPreferred" : "Continued secondary education a plus, Car Servicer experience preferred, Applicable vehicle maintenance experience preferred, Facility maintenance experience preferred, Janitorial related experience preferred, Supervising large workforce experience preferred, Union environment experience preferred, Working knowledge of collective bargaining agreements a plus, Knowledge of union contract provisions a plus, Microsoft Word skills preferred, Microsoft Excel skills preferred, Microsoft PowerPoint skills preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "SALARY $110,872.59040 POSITION SUMMARY Front line management ensuring cleanliness of CTA’s fleet of rail cars. Plans and coordinates the implementation of Rail Car Appearance programs and activities to ensure service levels and quality results are achieved. Maintains quality standards of cleanliness for our customers in the areas of terminal platforms, rail yards, terminal routes and campaign activities. PRIMARY RESPONSIBILITIES • Prepares analyses and summary reports to provide management information regarding service forecast/actual levels, quality and individual staff accountability of rail car appearance programs. • Conducts site audits to determine if section quality and production are within standards. Visually surveys rail cars in yard and line of road to determine if vehicle should be pulled for immediate service or meets appropriate standards to remain in scheduled cleaning cycle. Adjusts cleaning schedule as appropriate. Investigates and responds to complaints from internal and external customers. • Evaluates and recommends improvements in work procedures and methods related to department programs. Conducts disciplinary interviews and investigations regarding attendance and work performance. Maintains ongoing dialogue with labor representatives on topics of joint concern. • Forecasts material and personnel needs and interfaces with responsible CTA departments such as Engineering, Personnel, Purchasing and Training to ensure that staffing, material and training requirements are met in a timely manner. Recommends educational/technical training for management staff. • Participates in planning sessions with transportation and maintenance to determine if competing interests are being served. • Actively participates in planning the design, development and enhancement of rail car appearance systems, equipment and facilities. Contributes to the development of programs, policies, goals and objectives. Represents the department and company and participates in the development of programs at various company and industry wide forums, competitions and events. • Hires, trains, develops, monitors, and evaluates performance of staff. Reviews and recommends personnel actions for approval. • Performs related duties as assigned. MANAGEMENT RESPONSIBILITIES Reporting to this position are the following jobs: Job Title • Coordinators, Rail Car Appearance • Car Servicers and other staff CHALLENGES • Anticipating potential problems and develop plans for immediate resolution. • Implementing data collection and automation ideas. • Recommending innovative programs to increase quality without increase in manpower. • Maintaining quality service within tight budget constraints compounded by high employee turnover and day-to-day absenteeism. • Maintaining a clean fleet of assigned rail cars under harsh environmental conditions and high public usage. EDUCATION/EXPERIENCE REQUIREMENTS • High school diploma required, continued secondary education a plus. Experience as a Car Servicer, other applicable vehicle or facility maintenance experience, or janitorial related experience preferred. • Experience supervising large workforce, particularly in a union environment preferred. • Must possess a valid driver’s license. • Required to pass current Rail Safety Training certification. PHYSICAL REQUIREMENTS • When in the field - extensive traversing, positioning self and moving. Moves, transports and maneuvers materials or equipment weighing up to 75 pounds. • Must possess the physical strength and agility to negotiate track, ballast and footwalk conditions in a rail yard and on the right of way. • Must have the stamina to work excessive hours during emergency situations with duration up to two weeks. • Exposed to solvents and solutions used in cleaning, waxing, stripping and graffiti removal. • Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery. • Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA. KNOWLEDGE, SKILLS, AND ABILITIES • Working knowledge of collective bargaining agreements and union contract provisions governing Car servicers, a plus. • Strong customer service skills. • Strong Microsoft Word and Excel, PowerPoint skills preferred. • Strong verbal and written communication skills. • Ability to be a team player, reliable, dependable, able to multi-task and work under pressure and meet deadlines. WORKING CONDITIONS • Subject to adverse weather conditions related to outside work on CTA platforms, terminals and rail yards. • Subject to being on-call 24/7 and must be available for emergency calls 24 hours a day, seven days a week. • Splits time working in rail yards, terminal platforms and office environment. • Works in close proximity to moving vehicles and energized third rail. Required to walk in yard areas where footing may be uncertain. • Works various hours and shifts subject to change weekly. • Vacation and other time off requests are limited in periods of special events and seasonal weather alerts. EQUIPMENT, TOOLS, AND MATERIALS UTILIZED • Standard office equipment. • Expected to direct operation of automated tools and equipment including but not limited to car washers, pumps, floor scrubbers/strippers, electric steamers and buffers. Expected to operate office equipment, 8 channel radio and company/personal vehicle. • Required to carry and respond to a pager and company issued cellphone at all times. • Required to carry and respond to radio calls while on duty. Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts. Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target. Applicants, if hired,must comply with CTA's residency ordinance. CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided. During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness. Please click link below to review the benefits offered at the CTA. https://www.transitchicago.com/hrbenefits/", "summaryDescription" : "Manager, Rail Car Appearance at CTA. Skills: Rail car appearance, Fleet maintenance, Operational oversight. Prepare analyses and summary reports. Provide management information", "createdAt" : "2026-06-14T00:28:05.541", "lastUpdated" : "2026-06-15T12:38:57.656", "ingestTimestamp" : "2026-06-14T00:28:05.541", "mongoId" : "696081cf0937eae70e9c6d82", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 110872, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Quality control", "Data analysis", "Disciplinary interviews", "Performance evaluation", "Rail car appearance", "Fleet maintenance", "Operational oversight", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Program planning", "Program development", "Union environment", "Rail safety", "Rail Safety Training certification", "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint", "8 channel radio", "Company cellphone", "Pager" ], "skillCount" : 24, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ce9ff74d8ee00a0a6f5ae", "title" : "Cleaning Personnel", "company" : "Support Services Group", "industry" : "Hospitality", "salary" : { "min" : 104000.0, "max" : 156000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Cleaning Personnel in Hermosillo, Mexico, adjusted for entry-level seniority and full-time employment in the services industry." }, "location" : "Hermosillo, MX", "locations" : [ "Hermosillo", "MX" ], "timestamp" : "2026-06-16T01:35:22.888", "fingerprint" : "da6b6511a7f2d8c006b1395e4afdfa25d4093bbc921ee8517d878a8896b7d0b9", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://ssg-mexico.breezy.hr/p/befa27a3c567-cleaning-personnel", "externalId" : "befa27a3c567", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hermosillo", "state" : "Sonora", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.0948207,-110.9692202" } ], "locationText" : "Hermosillo, Sonora, Mexico", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Clean facility, Maintain cleanliness standards, Maintain safe environment, Maintain organized environment", "qualificationsBasic" : "Detail-oriented, Responsible, Punctual", "workSiteFlexibility" : "Onsite", "rawDescription" : "Position Summary SSG is seeking reliable and detail-oriented Cleaning Personnel to help maintain a clean, safe, and organized work environment. The ideal candidate is responsible, punctual, and committed to maintaining high cleanliness standards throughout the facility. Responsibilities Clean and", "summaryDescription" : "Cleaning Personnel at Support Services Group. Clean facility. Maintain cleanliness standards", "createdAt" : "2026-06-14T19:42:55.983", "lastUpdated" : "2026-06-16T01:35:22.888", "ingestTimestamp" : "2026-06-14T19:42:55.983", "mongoId" : "6a2ce9ff74d8ee00a0a6f5ae", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Services", "llmIndustryConfidence" : 0.9 }, { "id" : "6a3065a3f292fd229cfaa108", "title" : "Sr. Manufacturing Engineer - Aircraft Operations", "company" : "Reliable Robotics", "industry" : "Production", "salary" : { "min" : 167000.0, "max" : 230000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Martin, CA", "locations" : [ "San Martin, CA", "Mountain View, CA" ], "timestamp" : "2026-06-16T13:33:49.017", "fingerprint" : "33289c210a6beca02b64e20fd2aeafee3eded2546502f45baf7e41fcb3e5253b", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/reliable-robotics/1de5ccb4-17f1-4f30-b48e-d0f526916e41/application", "externalId" : "1de5ccb4-17f1-4f30-b48e-d0f526916e41", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Martin", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.0896550,-121.5945046" }, { "city" : "Mountain View", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "37.3893889,-122.0832101" } ], "locationText" : "San Martin, California, United States; Mountain View, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "CAD, CAM, FEA, DFM, DFMA, GD&T, PLM, ERP", "professionalSkills" : [ "Process improvement", "Root cause analysis", "Project management", "Data analysis" ], "hardSkillsList" : [ "Manufacturing engineering", "Process optimization", "Quality control", "Supply chain management" ], "hardSkills" : [ { "name" : "Manufacturing engineering", "level" : "intermediate" }, { "name" : "Process optimization", "level" : "intermediate" }, { "name" : "Quality control", "level" : "intermediate" }, { "name" : "Supply chain management", "level" : "intermediate" } ], "majorSkills" : "Manufacturing processes, Aerospace manufacturing, Process improvement", "majorSkillsList" : [ "Manufacturing processes", "Aerospace manufacturing", "Process improvement" ], "coreResponsibilities" : "Develop and implement manufacturing processes, Optimize production workflows, Ensure product quality, Troubleshoot manufacturing issues, Collaborate with design and engineering teams, Manage manufacturing documentation, Implement Lean and Six Sigma methodologies, Support production ramp-up", "teamCollaboration" : "Cross-functional teams; Engineering teams; Production teams", "projectManagementSkills" : [ "Project planning", "Schedule management", "Resource allocation" ], "domainKnowledge" : "Aerospace manufacturing; Aircraft operations; Lean Manufacturing; Six Sigma", "domainList" : [ "aerospace-manufacturing", "aircraft-operations", "lean-manufacturing", "six-sigma" ], "domainSpecificKnowledge" : [ "Aerospace manufacturing", "Aircraft operations", "Lean Manufacturing", "Six Sigma" ], "toolProficiency" : [ "SolidWorks", "AutoCAD", "ANSYS", "Mastercam", "SAP", "Oracle" ], "communicationSkills" : "Technical reports; Process documentation", "documentationSkills" : "Process documentation; Technical writing", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Process optimization", "outcomesObjectives" : "Improve manufacturing efficiency; Reduce production costs; Enhance product quality; Ensure timely production", "qualificationsBasic" : "Bachelor's degree in Engineering, 5+ years of experience, Experience with manufacturing processes, Experience with aerospace manufacturing", "qualificationsPreferred" : "Master's degree preferred, Experience with Lean Manufacturing, Experience with Six Sigma", "rawDescription" : "We're building safety-enhancing technology for aviation that will save lives. Automated aviation systems will enable a future where air transportation is safer, more convenient and fundamentally transformative to the way goods — and eventually people — move around the planet. We are a team of mission-driven engineers with experience across aerospace, robotics and self-driving cars working to make this future a reality. As a Sr. Manufacturing Engineer at Reliable Robotics, you’ll play a critical role in developing and continuously improving our manufacturing, installation, and maintenance processes to meet design, regulatory, and business requirements (including safety, quality, cost, and on-time delivery). This is a growing team of highly motivated people who are passionate about delivering quality products and services on time, with unquestionable value. You will be responsible for our automation system's installation and maintenance, including hands-on installations, procedure development, documentation, conducting design for excellence (DFx) reviews, and developing the processes and infrastructure to help the business scale. The projects you work on will set the foundation for how the business operates for years to come. This is a fantastic opportunity to work in a safety-critical environment that takes our products from prototype to production, in a hands-on environment. Responsibilities - Responsible for installation, inspection, maintenance, repair, modification, testing, and fabrication of the Reliable-designed mechanical, electromechanical, and electrical/avionics assemblies, harnessing, interconnects, and other commercial-off-the-shelf (COTS) products - Conduct design for excellence (DFx) reviews to evaluate designs for cost, producibility, inspectability, consistency, adequacy, accuracy, and conformance to requirements - Collaborate with design, quality, and certification teams to embed manufacturability, compliance, and risk mitigation in all phases of product development (e.g., prototype, R&D, certification, and production) - Develop and ensure compliance with all policies, procedures, quality management system, technical bulletins, engineering orders, service bulletins, and airworthiness directives - Develop processes to ensure accurate, current, and complete documentation (installation and inspection records, logbook entries, etc.) is utilized and maintained - Lead root-cause analysis and implement timely corrective actions to maintain schedule, quality, and reliability - Ensure an adequate supply of tools, serviceable parts, components, and consumables necessary for aircraft servicing and maintenance is maintained - Oversee routine/non-routine aircraft installations, inspections, and maintenance to ensure aircraft safety and availability across multiple airframes Basic Success Criteria - Bachelor's degree in mechanical, electrical, aerospace, systems engineering, or 7+ years of relevant experience leading aircraft maintenance/modification operations - 7+ years of aircraft design, manufacturing, inspection, and/or testing experience - 2+ years of experience leading complex projects or programs in aerospace, autonomy, or robotics - 2+ years of experience with computer-aided design (CAD) and Product Lifecycle Management (PLM) software, such as Altium, NX, and Teamcenter Preferred Criteria - Holder of an FAA-accredited Airframe & Powerplant (A&P) Certificate - Prototype/R&D development or New Product Introduction (NPI) experience - Experience with industry or regulatory requirements such as AS9100, CFR 14 CFR 21.137 http://21.0.0.137/, and/or 14 CFR Part 145 - Knowledge of highly complex medium to heavy turbine-powered aircraft, their powerplants, flight and stabilization controls, pneumatic, fuel systems, electronic engine, hydraulic, and navigation systems - Maintenance and rigging experience on P&W PT6A Engines/Airframes - Previous leadership or management experience Our team is passionate about delivering on our commitments, solving hard problems, continuously improving, and helping the business succeed. We are constantly reevaluating our technologies, products, and capabilities. If you are a lifelong learner, you will love this environment. Get in on the ground floor and help us build the company. The location for this position will be split between at our facility in San Martin, California (50%) and our HQ in Mountain View, CA (50%). Must be willing to travel 10% of the time. This position requires access to information that is subject to U.S. export controls. An offer of employment will be contingent upon the applicant’s capacity to perform in compliance with U.S. export control laws. All applicants are asked to provide documentation that legally establishes status as a U.S. person or non-U.S. person (and nationalities in the case of a non-U.S. person). Where the applicant is not a U.S. person, meaning not a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident, (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, or not otherwise permitted to access the export-controlled technology without U.S. government authorization, the Company reserves the right not to apply for an export license for such applicants whose access to export-controlled technology or software source code requires authorization and may decline to proceed with the application process and any offer of employment on that basis. At Reliable Robotics, our goal is to be a diverse and inclusive workforce. As an Equal Opportunity Employer, we do not discriminate on the basis of race, religion, color, creed, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, sexual orientation, age, non-disqualifying physical or mental disability or medical conditions, national origin, military or veteran status, genetic information, marital status, or any other basis covered by applicable law. All employment and promotion is decided on the basis of qualifications, merit, and business need. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to work@reliable.co", "summaryDescription" : "Sr. Manufacturing Engineer - Aircraft Operations at Reliable Robotics. Skills: Manufacturing processes, Aerospace manufacturing, Process improvement. Develop and implement manufacturing processes. Optimize production workflows", "createdAt" : "2026-06-16T00:29:56.001", "lastUpdated" : "2026-06-16T13:33:49.017", "ingestTimestamp" : "2026-06-16T00:29:56.001", "mongoId" : "6a3065a3f292fd229cfaa108", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 167000, "salaryAnnualMax" : 230000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Manufacturing engineering", "Process optimization", "Quality control", "Supply chain management", "Manufacturing processes", "Aerospace manufacturing", "Process improvement", "Root cause analysis", "Project management", "Data analysis", "Project planning", "Schedule management", "Resource allocation", "Aircraft operations", "Lean Manufacturing", "Six Sigma", "SolidWorks", "AutoCAD", "ANSYS", "Mastercam", "SAP", "Oracle" ], "skillCount" : 22, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Aerospace", "llmIndustryConfidence" : 0.98 }, { "id" : "6a305f9ef292fd229cf7eb15", "title" : "Head of Marketing Strategy and Operations", "company" : "Moonpig Group", "industry" : "Marketing, Cards & Customer (Moonpig)", "salary" : { "min" : 125000.0, "max" : 175000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director, Head of Marketing Strategy and Operations in London, UK, adjusted for the e-commerce industry and company size." }, "location" : "London", "locations" : [ "London" ], "timestamp" : "2026-06-16T12:47:09.368", "fingerprint" : "8a6f691fa832ce0a00ca536ee4f8d5f6f4d543fcc471ae66127818c0af95eb4a", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/moonpig/50b36346-1471-40f8-ae2c-07de7e4028c9/apply", "externalId" : "50b36346-1471-40f8-ae2c-07de7e4028c9", "industryFunction" : { }, "structuredLocations" : [ { "city" : "London", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.5074456,-0.1277653" } ], "locationText" : "London, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "Marketing strategy", "Marketing operations", "Marketing planning", "Performance measurement", "Budget management", "Forecasting", "Stakeholder management", "Project management", "Process creation", "Operating models" ], "hardSkillsList" : [ "Data analysis", "Performance reporting", "Campaign management" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Performance reporting", "level" : "intermediate" }, { "name" : "Campaign management", "level" : "intermediate" } ], "majorSkills" : "Marketing strategy, Marketing operations, Budget management, Performance visibility", "majorSkillsList" : [ "Marketing strategy", "Marketing operations", "Budget management", "Performance visibility" ], "coreResponsibilities" : "Lead annual UK marketing planning cycles, Lead quarterly UK marketing planning cycles, Align activity across marketing teams, Build UK marketing calendar, Maintain UK marketing calendar, Own UK marketing budget, Forecast marketing spend, Allocate marketing spend, Track marketing spend, Optimize marketing spend, Develop unified performance dashboards, Evolve attribution methodologies, Evolve incrementality methodologies, Evolve performance measurement methodologies, Lead post-campaign reviews, Translate insights into actions, Improve future planning, Improve creative effectiveness, Improve commercial performance, Present marketing performance updates, Own campaign workflows, Own briefing processes, Own approval frameworks, Own operating rhythms, Support effective campaign delivery, Drive collaboration across marketing functions, Drive collaboration with agency partners, Maintain Moonpig Marketing Playbook, Evolve Moonpig Marketing Playbook, Define campaign planning, Define peak trading execution, Manage marketing planning tools, Manage reporting tools, Manage project management tools, Manage performance tools, Support operational excellence", "teamCollaboration" : "Across Brand, Campaigns, PR, Social, Performance Marketing, CRM, Creative; Across internal marketing functions; With external agency partners; With Analytics and Research teams", "projectManagementSkills" : [ "Project management", "Process creation", "Operating models" ], "domainKnowledge" : "Multi-channel marketing; Ecommerce", "domainList" : [ "multi-channel-marketing", "ecommerce" ], "domainSpecificKnowledge" : [ "Multi-channel marketing", "Ecommerce" ], "toolProficiency" : [ "Marketing Playbook" ], "communicationSkills" : "Present performance updates", "documentationSkills" : "Marketing Playbook", "continuousLearning" : "Learning allowances; Coaching; Development programs", "problemSolvingSkills" : "Translate complex data into clear insights; Translate complex data into actionable recommendations", "outcomesObjectives" : "Deliver outstanding results; Improve future planning; Improve creative effectiveness; Improve commercial performance; Improve team effectiveness", "qualificationsBasic" : "Significant experience in marketing strategy, Significant experience in marketing operations, Significant experience in marketing planning, Significant experience in performance focused roles, Proven success in multi-channel marketing, Proven success in ecommerce environment, Experience managing budgets, Experience forecasting, Experience with Marketing investment decisions, Ability to translate complex data into clear insights, Ability to translate complex data into actionable recommendations, Experience building reporting frameworks, Experience building performance measurement approaches, Experience improving reporting frameworks, Experience improving performance measurement approaches, Excellent stakeholder management skills, Confidence to influence at all levels, Organisational capabilities, Project management capabilities, Demonstrated experience creating efficient processes, Demonstrated experience creating operating models, Demonstrated experience creating ways of working, Collaborative approach", "qualificationsPreferred" : "Experience with CRM, Experience with PR, Experience with Social Media Marketing, Experience with Performance Marketing, Experience with Brand Marketing", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "## Description We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles. We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care. We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive. If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. \uD83C\uDF19\uD83D\uDC37 About the Role We're looking for a Head of Marketing Strategy & Operations to be the commercial and operational engine of the Moonpig UK Marketing team. This is a high impact leadership role responsible for connecting strategy to execution, ensuring our marketing organisation is focused, efficient, and set up to deliver outstanding results. You'll lead planning cycles, own the marketing budget, drive performance visibility, and build the systems, processes, and operating rhythms that enable best in class marketing across key seasonal moments and everyday campaigns. Working closely with teams across Brand, Campaigns, PR, Social, Performance Marketing, CRM, Creative, Analytics and Research, you'll help shape how marketing operates at scale while ensuring every decision is informed by insight, performance, and commercial impact. This role is based in our London Farringdon office, on a hybrid basis (2 days a week) ## Key Responsibilities Lead annual and quarterly UK marketing planning cycles, aligning activity across Brand, Campaigns, PR, Social, Performance Marketing, CRM and Creative teams. Build and maintain the full UK marketing calendar, including monthly campaigns, seasonal peaks, major events and product launches. Own the UK marketing budget, including forecasting, spend allocation, tracking and optimisation. Develop unified performance dashboards covering traffic, new customer acquisition, brand health and media efficiency. Partner with Analytics and Research teams to evolve attribution, incrementality and performance measurement methodologies. Lead post-campaign reviews, translating insights into actions that improve future planning, creative effectiveness and commercial performance. Present regular marketing performance updates to the UK Leadership Team and Group CMO. Own campaign workflows, briefing processes, approval frameworks and operating rhythms that support effective campaign delivery. Drive collaboration across internal marketing functions and external agency partners. Maintain and evolve the Moonpig Marketing Playbook, defining how major campaigns and peak trading moments are planned and executed. Manage marketing planning, reporting, project management and performance tools to support operational excellence across the function. ## About you Significant experience in marketing strategy, operations, planning or performance focused roles. Proven success operating within a multi-channel marketing or ecommerce environment. Strong commerciality with experience managing budgets, forecasting and Marketing investment decisions. Ability to translate complex data into clear insights and actionable recommendations. Experience building and improving reporting frameworks, dashboards and performance measurement approaches. Excellent stakeholder management skills with the confidence to influence at all levels of the organisation. Strong organisational and project management capabilities, balancing multiple priorities in a fast-paced environment. Demonstrated experience creating efficient processes, operating models and ways of working that improve team effectiveness. Collaborative approach with a passion for bringing teams together around shared goals. Comfortable navigating ambiguity and driving clarity, focus and accountability. ## Interview Process Recruiter Screening Call Competency Interview with Hiring Manager Task Presentation and Discussion with Hiring Manager and CMO Team and Culture chat with key team members Our process may vary depending on role and availability. We keep candidates informed of any changes. ## Additional Information What's in it for you? We believe in empowering our team to do their best work. Enjoy: \uD83D\uDCB0 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts. \uD83D\uDC86\uD83C\uDFFD Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL). \uD83C\uDFD6️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working. \uD83D\uDCC8 Career Growth: Learning allowances, coaching & development programs. Want to know more? Explore our full benefits package: here Our Ways of Working: We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process. Moonpig Group's Commitment to Equality, Diversity, and Inclusivity: At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us. From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we. We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place. We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves. If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so\uD83D\uDE0A - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.", "summaryDescription" : "Head of Marketing Strategy and Operations at Moonpig Group. Skills: Marketing strategy, Marketing operations, Budget management, Performance visibility. Lead annual UK marketing planning cycles. Lead quarterly UK marketing planning cycles", "postedDate" : "2026-06-15T16:07:12.522", "createdAt" : "2026-06-15T16:07:12.522", "lastUpdated" : "2026-06-16T12:47:09.368", "ingestTimestamp" : "2026-06-16T03:23:09.926", "mongoId" : "6a305f9ef292fd229cf7eb15", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Data analysis", "Performance reporting", "Campaign management", "Marketing strategy", "Marketing operations", "Budget management", "Performance visibility", "Marketing planning", "Performance measurement", "Forecasting", "Stakeholder management", "Project management", "Process creation", "Operating models", "Multi-channel marketing", "Ecommerce", "Marketing Playbook" ], "skillCount" : 17, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c6b6674d8ee00a09120ae", "title" : "Head of Finance and Operations", "company" : "GGWP", "industry" : "FinTech", "salary" : { "min" : 160000.0, "max" : 200000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T01:59:08.729", "fingerprint" : "5b457874790ca6ade4e6bda22222b4716c9ef133832816f77eede0dbb5a6581e", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://ggwp.breezy.hr/p/70a63d01a3e4-head-of-finance-and-operations", "externalId" : "70a63d01a3e4", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Location: US Remote (Bay Area preferred; some PT overlap required)Reports to: CEO Compensation: $160,000–$200,000 base salary, plus equity and benefits. Final compensation will depend on experience, scope fit, and location. About GGWP GGWP is a fast-paced startup co-founded by three successful entr", "summaryDescription" : "Head of Finance and Operations at GGWP", "createdAt" : "2026-06-14T21:05:38.735", "lastUpdated" : "2026-06-16T01:59:08.729", "ingestTimestamp" : "2026-06-14T21:05:38.735", "mongoId" : "6a2c6b6674d8ee00a09120ae", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 160000, "salaryAnnualMax" : 200000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.85 }, { "id" : "6a3055f1f292fd229cf23389", "title" : "Support and Data Operations Associate (Fixed-term)", "company" : "Foursquare", "industry" : "Finance", "salary" : { "min" : 1000000.0, "max" : 1500000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Support and Data Operations Associate in Belgrade, Serbia, adjusted for the technology industry and company size." }, "location" : "Serbia", "locations" : [ "Serbia" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T08:56:17.647", "fingerprint" : "aaf5559b6dd261874f5f77a1afd61a6fd75d245824898322671fec42e45798b8", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/foursquare/b98303fd-481a-4f08-9feb-451f7c9b179e/application", "externalId" : "b98303fd-481a-4f08-9feb-451f7c9b179e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Belgrade", "country" : "Serbia", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "44.8153318,20.4456588" } ], "locationText" : "Belgrade, Serbia", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL, Python, R, Scala, Spark, Dbt, Tableau, Power BI, Looker, Metabase, Superset, Qlik, MicroStrategy, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Dbt Cloud, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, GCP, Azure, S3, Glue, SageMaker, Athena, Vertex AI, Synapse, ML Studio", "professionalSkills" : [ "Data engineering", "Machine learning", "Business intelligence", "Data analytics", "Quantitative analysis", "Data modelling" ], "hardSkillsList" : [ "Statistical methods", "ML frameworks", "BI platforms", "Cloud data stacks", "Modelling skills", "Regression", "Classification", "Clustering", "Time-series analysis", "A/B testing", "Causal inference" ], "hardSkills" : [ { "name" : "Statistical methods", "level" : "intermediate" }, { "name" : "ML frameworks", "level" : "intermediate" }, { "name" : "BI platforms", "level" : "intermediate" }, { "name" : "Cloud data stacks", "level" : "intermediate" }, { "name" : "Modelling skills", "level" : "intermediate" }, { "name" : "Regression", "level" : "intermediate" }, { "name" : "Classification", "level" : "intermediate" }, { "name" : "Clustering", "level" : "intermediate" }, { "name" : "Time-series analysis", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Causal inference", "level" : "intermediate" } ], "majorSkills" : "Data science, Data engineering, Machine learning, Business intelligence", "majorSkillsList" : [ "Data science", "Data engineering", "Machine learning", "Business intelligence" ], "toolProficiency" : [ "SQL", "Python", "R", "Scala", "Spark", "Dbt", "Tableau", "Power BI", "Looker", "Metabase", "Superset", "Qlik", "MicroStrategy", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Dbt Cloud", "Delta Lake", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "AWS", "GCP", "Azure", "S3", "Glue", "SageMaker", "Athena", "Vertex AI", "Synapse", "ML Studio" ], "qualificationsBasic" : "SQL proficiency, 5+ years of experience", "qualificationsPreferred" : "PhD preferred, GCP Professional Data Engineer certification, AWS Data Analytics certification, Databricks Certified certification, Dbt Certified certification, Experience with scikit-learn, Experience with TensorFlow, Experience with PyTorch, Experience with XGBoost, Experience with LightGBM, Experience with Hugging Face, Experience with MLflow, Experience with Snowflake, Experience with BigQuery, Experience with Redshift, Experience with Databricks, Experience with dbt, Experience with Fivetran, Experience with Airflow, Experience with dbt Cloud, Experience with Delta Lake, Experience with AWS SageMaker, Experience with GCP Vertex AI, Experience with Azure ML Studio", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Foursquare Foursquare is the leading independent location technology and data cloud platform, helping businesses connect the digital and physical worlds with precision and purpose. Our products power everything from market analytics to targeted experiences, relied on by some of the world’s most iconic brands. But what makes Foursquare truly special is how we work. We're a team of builders, problem-solvers, and collaborators who care deeply about impact – both in the products we ship and the way we show up for each other. Great outcomes come from strong collaboration and shared ownership, and we believe growth happens through real challenges – whether that’s leveling up a skill, tackling unfamiliar problems, or pushing a project forward in a new way. If you're excited by cutting-edge tech and a culture that values both autonomy and teamwork, you’ll thrive here. About the Position Foursquare is looking for a Support and Data Operations Associate to join our team in our Belgrade office; on a hybrid schedule of Tuesday, Wednesday, Thursday in office. We are looking for an inquisitive, adaptable, and highly motivated Data Support Associate to join our team. In this role, you will be primarily focused on executing web crawls, manipulating data, and utilizing internal pipeline tools to ensure data quality and availability. This is an internally focused, highly technical role where persistence, vigilance, and the ability to learn and iterate quickly are essential. If you enjoy solving technical puzzles, building and maintaining data flows, and continuously learning new skills, we want you on our team! Please note that this is a fixed-term position for an initial period of one year, with the possibility of extension. In this role, you’ll - Web Crawling & Extraction: Execute and manage web crawling initiatives, extracting data, and adapting quickly when target site structures change. - Data Manipulation & Pipelines: Utilize internal tools to perform data cleanup, matching, and transformations to ensure high data quality and reliability. - Technical Troubleshooting: Be vigilant in monitoring data pipelines; investigate issues, read and interpret log files, implement workarounds, and escalate complex technical problems. - Continuous Improvement: Learn and adapt to new internal tools and technical processes rapidly, iterating on existing workflows to improve efficiency. - Documentation: Create and maintain technical process documentation and how-to guides to empower internal teams What you’ll need - Proficient level of written and verbal English - 1+ years of experience working in data-oriented customer operations, technical support, analytics, or similar roles. - Proficiency in Python or Scala, with strong SQL skills. - Proficiency in Regular Expressions (Regex) for pattern matching, data extraction, validation, and web content processing. - Familiarity with data analysis tools and libraries (e.g., PySpark, pandas), web crawling concepts and execution. - General technical troubleshooting skills: ability to read/interpret/transform log files, comfort navigating command-line interfaces (CLI) and APIs, and a strong capacity for independent research. - Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply! Benefits and Perks - 25 days of paid vacation – take the time you need to rest and recharge - Private medical insurance – comprehensive coverage for you and your family - FitPass – flexible access to gyms, wellness classes, and sports facilities across Serbia - Hybrid work schedule – in-person collaboration Tuesday–Thursday, with company-paid lunch on office days - Growth Investment Program – funding and resources to support your personal and professional development - Tech setup – we’ll provide a company laptop and the essentials to help you get up and running smoothly Things to Know Foursquare is proud to foster an inclusive environment, free from discrimination. We believe that building the best products starts with bringing together diverse perspectives and backgrounds — it’s how we create better experiences for both our users and our team. We value every voice, and we encourage you to be part of building a company and products we love. Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Foursquare Privacy Policy https://location.foursquare.com/legal/privacy-center/applicant/", "summaryDescription" : "Support and Data Operations Associate (Fixed-term) at Foursquare. Skills: Data science, Data engineering, Machine learning, Business intelligence", "createdAt" : "2026-06-16T00:29:26.610", "lastUpdated" : "2026-06-16T08:56:17.647", "ingestTimestamp" : "2026-06-16T00:29:26.610", "mongoId" : "6a3055f1f292fd229cf23389", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Statistical methods", "ML frameworks", "BI platforms", "Cloud data stacks", "Modelling skills", "Regression", "Classification", "Clustering", "Time-series analysis", "A/B testing", "Causal inference", "Data science", "Data engineering", "Machine learning", "Business intelligence", "Data analytics", "Quantitative analysis", "Data modelling", "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified", "SQL", "Python", "R", "Scala", "Spark", "Dbt", "Tableau", "Power BI", "Looker", "Metabase", "Superset", "Qlik", "MicroStrategy", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Dbt Cloud", "Delta Lake", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "AWS", "GCP", "Azure", "S3", "Glue", "SageMaker", "Athena", "Vertex AI", "Synapse", "ML Studio" ], "skillCount" : 60, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30675bf292fd229cfbc0c1", "title" : "Current Intelligence and Operations Support Analyst 2", "company" : "Mobius", "salary" : { "min" : 105000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior, Mid-level Current Intelligence and Operations Support Analyst 2 in Fort Belvoir, United States, adjusted for government industry and company size." }, "location" : "Fort Belvoir, Virginia, United States", "locations" : [ "Fort Belvoir", "Virginia", "United States" ], "timestamp" : "2026-06-16T07:36:38.581", "fingerprint" : "204276798df96d65768dedd02ebb60b8286486eeb8c72469809de10a717a07f6", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://mobius-llc.com/careers?gh_jid=5165263007", "externalId" : "5165263007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fort Belvoir", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.7107970,-77.1436907" } ], "locationText" : "Fort Belvoir, Virginia, United States", "experienceMinYears" : 6, "experienceMaxYears" : 10, "experienceLevel" : "Mid", "rawDescription" : "Mobius is an award winning, Small Business Administration (SBA) certified Historically Underutilized Business Zone (HUBZone) company and certified Woman-Owned Small Business (WOSB) providing engineering, analytical, and programmatic expertise to the Federal Government and commercial customers. Our mission is to provide innovative advanced technology solutions to customers facing issues of national and global significance. We strive to be admired for excellent people, fair and honest partnership, innovative problem solving, and exceptional performance. Come join our team! Mobius is seeking a Current Intelligence and Operations Support Analyst 2. In this role you will provide support to the MDA Executives, Program Elements, and other Agency two letter organizations, which includes meetings, one-on-one discussions, briefings and other daily interactions with senior leaders, Program Elements, and other MDA two letter organizations, preparation and delivery of daily intelligence products to include an SCI-level Daily Read Book, interacting with senior IC leaders and analysts to coordinate and acquire information and then provide quick or immediate responses to queries from senior leadership, and responding to requests for information (RFIs), and supporting the development of all Intelligence Division Current Intelligence products. This position is located at Ft Belvoir, VA. Duties of a Current Intelligence and Operations Support Analyst 2 may include: Perform technical intelligence analyses Develop and deliver special studies, briefings, papers, executive correspondence, and reports Interact with IC senior leaders and analysts to acquire the intelligence required to respond to RFIs and inquiries from across MDA Research, write, and publish daily, weekly, and monthly current intelligence products for distribution to MDA customers Identify and post relevant content to the Missile Intelligence Secure Link (MISL) portal site Produce ad hoc threat topic intelligence documents such as reports, white papers, technical data, briefings, and assessments Plan and organize meetings, conferences and symposia, as directed by Intelligence Division Government staff Qualifications 6-10 years’ experience in intelligence analysis Can execute analytical tasks, utilizing both analytical techniques, and processes Able to develop and/or utilize analytic tools, techniques, and processes for technical and/or administrative support activities Can work independently and/or leads teams to analyze and resolve problems Can apply oral and written communication skills Must be able to provide daily supervision and direction to support teams Degree in relevant fields such as history, political science, sociology, or another social science field Education Degree in relevant fields such as history, political science, sociology, or another social science field Clearance Active Top Secret clearance with SCI eligibility Mobius Benefits: Mobius offers a stable work environment, a competitive salary, and a comprehensive benefits package, which includes medical, dental and vision plans, 401k Plan, Flexible Work Schedules, Tuition Reimbursement, Paid Leave and much more. Mobius is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.", "summaryDescription" : "Current Intelligence and Operations Support Analyst 2 at Mobius", "postedDate" : "2026-06-15T23:25:01.552", "createdAt" : "2026-06-15T23:25:01.552", "lastUpdated" : "2026-06-16T07:36:38.581", "ingestTimestamp" : "2026-06-15T23:25:01.552", "mongoId" : "6a30675bf292fd229cfbc0c1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 105000, "salaryAnnualMax" : 145000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8d9074d8ee00a097962e", "title" : "Director of Global Support Operations", "company" : "Snowflake", "industry" : "Global Support", "salary" : { "min" : 282500.0, "max" : 423750.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "US-USA-Remote", "locations" : [ "US-USA-Remote" ], "timestamp" : "2026-06-15T03:27:13.000", "fingerprint" : "95fb9accc17fd0ffbd90695ee041efd2584180aad32ac8d7abf04be7f717d50c", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/snowflake/fc9a4832-46ae-4c39-99d7-3e2b15c7d7da/application", "externalId" : "fc9a4832-46ae-4c39-99d7-3e2b15c7d7da", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceLevel" : "Director", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service excellence", "Customer satisfaction", "Operational excellence", "Predictive systems", "Customer advocacy", "Business partnership", "Service delivery", "Problem-solving", "Business planning", "Support offerings", "Service model", "Value propositions", "Cost-to-serve", "Global enablement", "Knowledge management", "Resource deployment", "Hiring strategies", "Retention strategies", "Success metrics", "Outcome-based measures", "Data analysis", "Cost-effective suggestions", "Decision accountability" ], "hardSkillsList" : [ "AI-augmented staffing", "Skill-based staffing" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "AI-augmented staffing", "level" : "intermediate" }, { "name" : "Skill-based staffing", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Support Operations, Operational Transformation, AI Acceleration, Team Development", "majorSkillsList" : [ "Support Operations", "Operational Transformation", "AI Acceleration", "Team Development" ], "coreResponsibilities" : "Influence organizational-level support strategy, Execute organizational-level support strategy, Transform global support infrastructure, Prioritize service excellence, Prioritize customer satisfaction, Lead a global team, Improve customer experience, Drive operational excellence, Balance daily reliability, Replace manual processes, Implement automated systems, Implement predictive systems, Empower managers, Align global team, Work cross-functionally, Address inefficiencies, Drive continuous learning, Foster proactive intelligence, Serve as strategic partner, Align operational goals, Ensure consistent service delivery, Solve problems collaboratively, Develop annual business plan, Incorporate support best practices, Meet market requirements, Meet company growth requirements, Design tiered support service model, Maintain tiered support service model, Align service levels, Balance cost-to-serve, Establish scalable framework, Ensure engineers have training, Ensure engineers have documentation, Ensure engineers have resources, Deliver high-quality assistance, Transition global support teams, Optimize resource deployment, Develop hiring strategies, Develop retention strategies, Define support profiles, Define geo-level success metrics, Shift focus to outcome-based measures, Analyze operations, Provide suggestions for improvement, Address global inefficiencies, Institutionalize learnings, Drive continuous improvement, Empower managers to take responsibility, Inspire and motivate staff, Maintain high morale, Maintain high energy, Make decisions on difficult matters, Act upon decisions effectively, Hold peers accountable, Hold team members accountable", "teamCollaboration" : "Cross-functional collaboration; Collaborate with Support; Collaborate with Sales; Collaborate with Product; Collaborate with Engineering; Collaborate with regional leaders; Collaborate with Support leadership", "domainKnowledge" : "Support operations; Global support; AI acceleration; Agentic enterprise", "domainList" : [ "support-operations", "global-support", "ai-acceleration", "agentic-enterprise" ], "domainSpecificKnowledge" : [ "Support operations", "Global support", "AI acceleration", "Agentic enterprise" ], "continuousLearning" : "Continuous learning framework", "innovationCreativity" : "Experimental mindset; Reinvent how work is done; Redefine future of work", "problemSolvingSkills" : "Solve problems; Address inefficiencies; Address global inefficiencies", "outcomesObjectives" : "Optimize resource deployment; Meet market requirements; Meet company growth requirements; Deliver consistent high-quality assistance; Shift focus from volume to outcomes; Drive continuous improvement", "qualificationsBasic" : "10+ years in Support/Operations, Technical support background, Proven experience managing global operations, Track record leading operational transformations, Track record replacing manual workflows with AI/automated systems, Ability to influence organizational-level strategy, Collaborate across cross-functional boundaries, Experience developing hiring strategies, Motivating high-performing teams through change and growth", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. ABOUT THE ROLE As Snowflake scales, we are seeking a Director of Global Support Operations to influence and execute our organizational-level support strategy. This leader will be responsible for transforming our global support infrastructure into an AI-accelerated, outcome-based engine that prioritizes service excellence and customer satisfaction. In this role, you will lead a global team united by a mission to improve the customer experience through operational excellence. You will balance the daily reliability of our support engine with a \"dual-track\" focus on replacing legacy manual processes with automated, predictive systems. You will empower your managers to take on more scope, ensuring the global team remains aligned with Snowflake's strategic goals. Reporting to senior leadership, you will work cross-functionally with Support, Sales, Product, and Engineering to address inefficiencies and drive continuous learning through customer advocacy. This is a unique opportunity for a transformation operations leader to architect the future of Global Support and support operations at scale while fostering a culture of proactive intelligence. Support & Workforce Strategy - Support Business Partnership: Serve as a strategic partner to the Head of Global Support, her regional leaders, and the broader Support leadership team to align operational goals with organizational strategy, ensuring consistent service delivery and collaborative problem-solving across all territories. - Business Planning: Assist in developing an annual business plan that incorporates support best practices to meet market and company growth requirements. - Support Offerings & Tiering: Design and maintain a tiered support service model that aligns service levels with customer needs, ensuring clear value propositions across all support tiers while balancing cost-to-serve. - Global Support Enablement: Establish a scalable framework for continuous learning, tool proficiency, and knowledge management, ensuring support engineers globally have the training, documentation, and resources to deliver consistent, high-quality assistance. - AI-Augmented Staffing: Transition global support teams from manual allocation to a skill-based, AI-augmented staffing model that optimizes resource deployment across technical domains. - Capacity & Sourcing: Develop hiring and retention strategies for optimal staffing, partnering with recruiting to define profiles that meet Snowflake's evolving support needs. OPERATIONS LEADERSHIP - Success Metrics: Define and track global and geo-level success metrics, shifting focus from traditional volume to outcome-based measures like customer consumption uplift. - Data-Driven Improvement: Analyze operations to provide cost-effective suggestions for improvement, utilizing data to address global inefficiencies proactively. - Support Intelligence: Institutionalize learnings from customer experiences and support data to drive continuous improvement in global support operations. STRATEGIC LEADERSHIP & TEAM DEVELOPMENT - Empowering Teams: Empower managers to take on more responsibility, giving them the space to grow their teams without micro-management. - Inspiring Culture: Inspire and motivate staff members during challenging times or tight deadlines, maintaining high morale and energy across the global organization. - Decision Accountability: Ensure decisions on difficult matters are made thoughtfully and acted upon effectively, holding peers and team members accountable. WHAT WE'RE LOOKING FOR - 10+ years in Support/Operations: Technical support background with proven experience in support excellence and managing global operations. - Transformation Fluency: Track record of leading operational transformations and replacing manual workflows with AI/automated systems. - Strategy Influence: Ability to participate in and influence organizational-level strategy while collaborating across cross-functional boundaries. - People Leadership: Experience in developing hiring strategies and motivating high-performing teams through change and growth. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com http://careers.snowflake.com", "summaryDescription" : "Director of Global Support Operations at Snowflake. Skills: Support Operations, Operational Transformation, AI Acceleration, Team Development. Influence organizational-level support strategy. Execute organizational-level support strategy", "createdAt" : "2026-06-13T22:13:19.104", "lastUpdated" : "2026-06-15T03:27:13.000", "ingestTimestamp" : "2026-06-13T22:13:19.104", "mongoId" : "6a2c8d9074d8ee00a097962e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 282500, "salaryAnnualMax" : 423750, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "AI-augmented staffing", "Skill-based staffing", "Leadership", "Support Operations", "Operational Transformation", "AI Acceleration", "Team Development", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Service excellence", "Customer satisfaction", "Operational excellence", "Predictive systems", "Customer advocacy", "Business partnership", "Service delivery", "Problem-solving", "Business planning", "Support offerings", "Service model", "Value propositions", "Cost-to-serve", "Global enablement", "Knowledge management", "Resource deployment", "Hiring strategies", "Retention strategies", "Success metrics", "Outcome-based measures", "Data analysis", "Cost-effective suggestions", "Decision accountability", "Support operations", "Global support", "AI acceleration", "Agentic enterprise" ], "skillCount" : 40, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a309c90f292fd229c0fbd51", "title" : "Manager of Customer Support", "company" : "Higher Logic", "industry" : "SaaS", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager of Customer Support in the US SaaS industry, adjusted for remote work and manager seniority." }, "location" : "US-Remote", "locations" : [ "US-Remote" ], "timestamp" : "2026-06-16T11:12:22.262", "fingerprint" : "a5fd64890d58ee9fc433bef4ebeb25bc7bc696a033f52779b7929afa905e67f1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/higherlogic/jobs/7768747003", "externalId" : "7768747003", "industryFunction" : { }, "structuredLocations" : [ { "state" : "California", "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "California, United States", "experienceMinYears" : 5, "experienceLevel" : "Manager", "coreResponsibilities" : "Manage customer relationships, Drive customer retention, Ensure customer satisfaction, Facilitate customer value realization", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Company Description At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. JOB SUMMARY The Manager of Customer Support is responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic’s customers. The role is responsible for overseeing all core people leadership functions including hiring, training, mentoring, and performance management. This individual implements customer-centric processes and systems to enhance the team’s productivity and performance. They foster strong peer-to-peer relationships and collaborate across the Customer Experience team and the company overall to continuously improve the customer experience. In addition, this person promotes an engaging and positive work environment that benefits both customers and Higher Logic employees. EXPERIENCE DESIRED: Typically has at least seven years of experience either providing or leading technical support functions in a SaaS environment, or five years and a degree. Leadership experience in a multi-channel contact center environment Experience training, mentoring, coaching and developing customer service teams Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment Has worked with customers ranging from small businesses to large enterprise organizations SUPERVISORY RESPONSIBILITY: Direct personnel management and team oversight Inbound customer contact queues across all service channels (case, phone, chat, etc) Setting and achieving team and individual goals Defining, documenting and implementing team processes EEO Disclosure Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com", "summaryDescription" : "Manager of Customer Support at Higher Logic. Manage customer relationships. Drive customer retention", "postedDate" : "2026-06-16T03:17:09.844", "createdAt" : "2026-06-16T03:17:09.844", "lastUpdated" : "2026-06-16T11:12:22.262", "ingestTimestamp" : "2026-06-16T03:17:09.844", "mongoId" : "6a309c90f292fd229c0fbd51", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115000, "salaryAnnualMax" : 165000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Manager", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c6cd274d8ee00a091b9bf", "title" : "Director of Capture and Proposal Operations", "company" : "Lodestar Space", "salary" : { "min" : 215000.0, "max" : 315000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Capture and Proposal Operations in Los Angeles, adjusted for the aerospace industry and director-level seniority." }, "location" : "Los Angeles, California, United States", "locations" : [ "Los Angeles", "California", "United States" ], "timestamp" : "2026-06-16T02:51:02.245", "fingerprint" : "3867f3fb4dce05ca1b17c73d138a792e7a40dcd36271e3f12e427b5fa57d159f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/lodestarspace/jobs/4884448101", "externalId" : "4884448101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Los Angeles", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0536909,-118.2427660" } ], "locationText" : "Los Angeles, California, United States", "minimumEducation" : "Bachelor's", "experienceLevel" : "Director", "rawDescription" : "About Lodestar Lodestar Space is rewriting the paradigm of national security in orbit. We don't wait for a decade-long government requirements cycle; we build autonomous capabilities ahead of the threat and deliver them at the speed of relevance. As space transforms into a contested operational and war-fighting domain, our national security assets and critical infrastructure that underpins our modern way of life faces unprecedented vulnerabilities. Lodestar addresses this crisis head-on. We are the architects of Mithril, the world's first fully autonomous, AI-driven intelligence designed to operate independently in space. We're building Mithril to autonomously maneuver and enable complex RPO missions, while simultaneously conducting the length of the kill-chain from detection, classification and intent prediction, to responding to orbital threats in denied environments. Combining cutting-edge machine vision, onboard edge computing, and pioneering fires and effects architectures, Lodestar gives warfighters and commercial operators unprecedented situational awareness and space superiority in the final frontier. Backed by elite deep-tech venture capital, international space agencies and government stakeholders, Lodestar is rapidly expanding its footprint across the U. S. Space Force, the Department of War, and major commercial satellite operators. We are a lean, high-autonomy team of engineers and operators building the space defense infrastructure of tomorrow. Join us. About the Job As the Director of Capture TS/SCI preferred or must be eligible to obtain. Education: Bachelor’s degree in Engineering, Aerospace, Political Science, Business, or a related field required. Master’s degree in a related field preferred. Preferred Skills employment with Lodestar is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.", "summaryDescription" : "Director of Capture and Proposal Operations at Lodestar Space", "postedDate" : "2026-06-14T19:17:21.707", "createdAt" : "2026-06-14T19:17:21.707", "lastUpdated" : "2026-06-16T02:51:02.245", "ingestTimestamp" : "2026-06-14T19:17:21.707", "mongoId" : "6a2c6cd274d8ee00a091b9bf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 215000, "salaryAnnualMax" : 315000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Aerospace", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2ca0db74d8ee00a09a38ae", "title" : "Head of Strategy and Operations", "company" : "LiteLLM", "industry" : "Operations", "salary" : { "min" : 200000.0, "max" : 300000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco" ], "timestamp" : "2026-06-15T07:11:17.701", "fingerprint" : "d3ed84dacdd6fa84c3bc8a7584ac3f5870bdf422b5277aeb29d78bafd0b2b93d", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/litellm/ce69ca07-7a08-4a3a-95ca-b88949f83d05/application", "externalId" : "ce69ca07-7a08-4a3a-95ca-b88949f83d05", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Sales efficiency", "Pipeline health", "Pricing", "Revenue forecasting", "Financial analysis", "Product roadmaps", "GTM execution" ], "hardSkillsList" : [ "Data modeling", "Financial analysis" ], "softSkillsList" : [ "Leadership", "Mentoring" ], "hardSkills" : [ { "name" : "Data modeling", "level" : "intermediate" }, { "name" : "Financial analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Mentoring" } ], "majorSkills" : "Strategy, Operations, Process building, Scaling startups", "majorSkillsList" : [ "Strategy", "Operations", "Process building", "Scaling startups" ], "coreResponsibilities" : "Build sales and customer success playbook, Create company culture around playbook, Focus on sales efficiency, Focus on pipeline health, Focus on pricing, Focus on revenue forecasting, Define external SLAs, Enforce external SLAs, Ensure customer thread owner, Ensure customer thread ETA, Ensure customer thread next step, Set up strategic KPIs, Track performance for every department, Identify under-resourced departments, Identify overloaded employees, Identify underperforming employees, Iterate on operational metrics, Iterate on operational plan, Own operational challenges, Seek operational improvements, Bridge product roadmaps and GTM, Bridge engineering and GTM, Recruit employees, Mentor employees, Manage employees, Ensure team happiness, Ensure professional growth, Ensure customer satisfaction, Oversee financial foundation, Oversee financial process", "teamCollaboration" : "Cross-functional teams; Engineering teams; Go-to-market teams; Customer success teams; Finance teams", "projectManagementSkills" : [ "Project management", "Delegation" ], "domainKnowledge" : "AI startup; Enterprise SaaS; Fortune 500 customers", "domainList" : [ "ai-startup", "enterprise-saas", "fortune-500-customers" ], "domainSpecificKnowledge" : [ "AI startup", "Enterprise SaaS", "Fortune 500 customers" ], "communicationSkills" : "Oral communication; Written communication", "documentationSkills" : "Process documentation", "specialRequirements" : "San Francisco based", "outcomesObjectives" : "Build operational rigor and culture; Build, implement, enforce scaling processes; Achieve immediate and direct impact; Set up for long term growth", "qualificationsBasic" : "Prior Leadership Experience, Prior experience in operations or GTM, Process Building and Documentation, Recruiting, Sales and Success management, Budgeting and Forecasting experience, AI Product Experience, Enterprise Experience, Analytical Rigor, Comfortable evaluating with data, Open-Minded, Steady, Stable Enforcer, Communicator and Mediator, Project Management and Delegation", "qualificationsPreferred" : "Experience scaling tech company 20 to 100 employees, Experience building sales and customer success processes from scratch, Experience implementing financial foundation and process", "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT LITELLM LiteLLM is the open-source AI gateway powering production AI traffic for NASA, Adobe, Netflix, Stripe, Nvidia, and many other Fortune 500s. We provide a unified API across 100+ LLM providers and act as the enterprise control plane for AI traffic. We're a YC W23 company with tens of thousands of GitHub stars and growing fast. As we scale, our enterprise customers expect support that matches the criticality of the workloads they run on us. We need someone to own that. ABOUT THE ROLE We are looking for a Head of Strategy and Operations to help define and accelerate our company internally. This role sits at the intersection of engineering, operations, and go-to-market. We are looking for a high-judgment, highly hands-on operator who is equally comfortable setting high-level strategy and rolling up your sleeves to get things done. We have proven product-market fit, have grown beyond 10M ARR and are fully profitable. We are seeking an experienced, data-driven and process-driven Head of Strategy of Operations to build our operational rigor and culture from the ground up and then iterate. You will build, implement and enforce the processes needed to smoothly scale an AI startup company. You will have immediate and direct impact. RESPONSIBILITIES - Build our sales and customer success playbook and systems from the ground up and create a company culture around it - Focus on sales efficiency, pipeline health, pricing, and revenue forecasting - Define and enforce external SLAs across every channel (Slack Connect, email, Zendesk). Every customer thread has an owner, an ETA, and a clear next step at all times - Set up strategic KPIs and performance tracking for every department. Tell us with data whether we're under-resourced, whether someone is overloaded, or whether someone is underperforming - Continually iterate on our operational metrics and plan, owning challenges and consistently seeking improvements - Bridge the divide between high-level product roadmaps, engineering, and GTM execution - Recruit, mentor and manage our employees to set us up for long term growth and success as we scale - Be a listening ear for our team and our customers, taking actions to ensure internal team happiness and professional growth and external customer satisfaction with our product - Oversee our financial foundation and process from the ground up as we scale WHAT WE'RE LOOKING FOR - Prior Leadership Experience in Operations or GTM - Prior experience in an operations or GTM capacity, specifically scaling a tech company in a leadership role from ~20 employees to at least 100 employees and beyond - Process Building and Documentation - Experience building a company’s sales and customer success processes and playbook from scratch or very early stages. - Recruiting, Sales and Success: You should have managed and excelled in all three of these functions, with an emphasis on metrics-based leadership and improvements. - Budgeting and Forecasting: We need to develop the mindset and processes for proper budgeting, forecasting and financial analysis. You will manage a finance professional but also should have the experience of implementing a financial foundation and process. - AI Product Experience: Strong experience working for an AI startup company. This role understands GTM strategy, product launch processes and timelines. - Enterprise Experience: Experience managing an enterprise SaaS business selling to Fortune 500 customers - Convenience. Must be San Francisco based. - Analytical Rigor. Strong background in data modeling, finance and analytics - Comfortable evaluating with data. You can look at your team's load and output and tell us, with metrics, what the team needs - Open-Minded - You respect the product vision of our founders but also have an operational vision for how to build our company, along with a successful track record. - Steady, Stable Enforcer. Works well under pressure. Needs to be able to enforce process adherence. - Strong Communicator and Mediator. Can handle multiple different personalities and work styles. World class oral and written communication skills - Strong Project Management and Delegation. Must be able to juggle multiple tasks at once. COMPENSATION - $200,000 to $300,000 base salary plus bonus and equity and benefits. We pay at or above market for the right person, and the equity is meaningful at our stage and growth. - We also have 401(k) with a 3.5% match of employee contributions.", "summaryDescription" : "Head of Strategy and Operations at LiteLLM. Skills: Strategy, Operations, Process building, Scaling startups. Build sales and customer success playbook. Create company culture around playbook", "createdAt" : "2026-06-13T21:44:16.772", "lastUpdated" : "2026-06-15T07:11:17.701", "ingestTimestamp" : "2026-06-13T21:44:16.772", "mongoId" : "6a2ca0db74d8ee00a09a38ae", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 300000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Data modeling", "Financial analysis", "Leadership", "Mentoring", "Strategy", "Operations", "Process building", "Scaling startups", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Sales efficiency", "Pipeline health", "Pricing", "Revenue forecasting", "Product roadmaps", "GTM execution", "Project management", "Delegation", "AI startup", "Enterprise SaaS", "Fortune 500 customers" ], "skillCount" : 26, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30606ff292fd229cf8d4e3", "title" : "Aircraft Maintenance Technician", "company" : "Breeze Airways", "salary" : { "min" : 30.0, "max" : 37.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Orlando, Florida, United States", "locations" : [ "Orlando", "Florida", "United States" ], "timestamp" : "2026-06-16T09:01:01.005", "fingerprint" : "bc78c3a507498e56b471a6e8f7827ec7ecdb9f8c4a24cb6a07933b60417437ac", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/breezeairways/jobs/7773726003", "externalId" : "7773726003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Orlando", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "28.5421218,-81.3790450" } ], "locationText" : "Orlando, Florida, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "rawDescription" : "Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.” Breeze is hiring- join us! Breeze Airways is the newest, nicest, fastest growing airline with maintenance bases in Windsor Locks, CT (BDL), Charleston, SC (CHS), New Orleans, LA (MSY), Norfolk, VA (ORF), Provo, UT (PVU), Tampa, FL(TPA), Providence, RI (PVD), Orlando, FL (MCO), Fort Myers, FL (RSW), Raleigh-Durham, NC (RDU), and Fort Lauderdale, FL (FLL)! Breeze is looking for great and experienced talent. Your entry pay will be based on your experience and our established criteria. Year Hourly Pay 1 $30.50 2 $31.00 3 $31.50 4 $34.50 5 $36.00 6 $37.00 *$2.00 shift differential added when working from 9:00PM - 7:30AM The Aircraft Maintenance Technician (AMT) is responsible for performing maintenance, preventative maintenance, and alterations of Breeze aircraft, including troubleshooting, performing run-up and taxi procedures, and signing mechanical flight releases. The Aircraft Maintenance Technician reports to a Line Maintenance Supervisor and carries out instructions as assigned in accordance with FAA regulations and Breeze policy and procedures. As certified AMTs, you have an important role to ensure the safety of our fellow Breeze Team members and Guests as well as the airworthiness of our fleet. Here’s what you’ll do Perform all assigned maintenance duties in accordance with the Breeze General Maintenance Manual (GMM) Responsible and accountable for all work performed Complete all appropriate Breeze forms on all work assigned and performed Properly handle all parts, units, assemblies, and aircraft while in the repair process Ensure that all documentation is kept current as to open discrepancies and completed corrective actions Complete all associated and required documentation for all maintenance work performed or inspections conducted accurately and correctly Submit personal OJT Task Cards on time and accurately Maintain the work area in a safe, clean, and operative condition and ensure all tools are accounted for at completion of all assigned tasks Properly care for and use tooling and equipment used for aircraft maintenance Notify the Maintenance Supervisor and all other appropriate Team Members of any condition that would compromise the airworthiness of Breeze aircraft Maintain a valid Airframe & Powerplant (A&P) Certificate, or Repairman Certificate, and keep the certificate available for inspection by the FAA, NTSB, or Breeze Supervisor/Manager Perform other duties and tasks as assigned by Maintenance Leadership, MOC, and/or DOM Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence Here’s what you need to be successful Minimum Qualifications Must hold a current, valid FAA Airframe and Powerplant License (A&P) with no history of infractions and recent experience on commercial aircraft types Ability to read and interpret aircraft maintenance manuals and specifications Must have a valid driver’s license Must be at least 18 years of age High school diploma or equivalent educational achievement Must have a valid passport with no travel restrictions Must have authorization to work in the US as defined by the Immigration Reform Act of 1986 Must have the ability to travel unrestricted to and from the United States Must be flexible and willing to work all shifts to support a 24/7 operation. Must be willing to travel 20% of the time Must be willing to work with other departments within the company as needed Must pass a DOT pre-employment drug test Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements Preferred Qualifications Understanding and working knowledge of FAA regulations including FAR part 121 operations Experience maintaining Embraer E-Jet and/or Airbus A220 family aircraft Familiar with an airline Maintenance Information System (MIS) such as TRAX Degree in Aerospace, Aviation Maintenance or Business Degree preferred Skills/Talents Skills in Microsoft Office Suite (Word, Excel, Outlook) Must be fluent in English Exemplifies Breeze’s safety culture, values, and mission Excellent oral and written communication skills Excellent problem-solving skills Ability to work with individuals and teams at all levels in the organization Perks of the Job Health, Vision and Dental Health Savings Account with Breeze Employee Match 401K with Breeze Employee Match PTO Travel on Breeze and other Airlines too! Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click “Careers” at the bottom of the page.", "summaryDescription" : "Aircraft Maintenance Technician at Breeze Airways", "postedDate" : "2026-06-15T23:28:13.023", "createdAt" : "2026-06-15T23:28:13.023", "lastUpdated" : "2026-06-16T09:01:01.005", "ingestTimestamp" : "2026-06-15T23:28:13.023", "mongoId" : "6a30606ff292fd229cf8d4e3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 62400, "salaryAnnualMax" : 76960, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "engineering", "jobSubcategory" : "software", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Aviation", "llmIndustryConfidence" : 0.98 }, { "id" : "6a309ca8f292fd229c0fc9df", "title" : "Vice President of Operations", "company" : "Orion Group", "industry" : "Real Estate", "salary" : { "min" : 225000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for VP of Operations in Exton, US, adjusted for executive seniority and the real estate industry." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T11:11:16.691", "fingerprint" : "24d0cace6d5e5e9400a73f1a2c389c81001d6a951559d8e796e2071a8427a6ab", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/oriongroup/jobs/4688917006", "externalId" : "4688917006", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Exton", "state" : "Pennsylvania", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.0299755,-75.6290436" } ], "locationText" : "Exton, Pennsylvania, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "technicalSkills" : "Power BI", "professionalSkills" : [ "Service delivery", "Operational metrics", "Margin management", "Customer outcomes", "Strategy translation", "Operating rigor", "Growth planning", "KPI discipline", "Service management", "Work-order management", "Quality assurance", "Margin analytics", "Service-to-cash", "Invoice flow", "Field practices", "Partner relationships", "Service-line expansion", "Talent management", "Acquisition integration", "Continuous improvement", "Technology adoption", "Data audit" ], "hardSkillsList" : [ "Facilities maintenance", "Field services", "Vendor management", "Subcontracted workforce", "Route-based operations", "Lean", "A3", "Kaizen" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Facilities maintenance", "level" : "intermediate" }, { "name" : "Field services", "level" : "intermediate" }, { "name" : "Vendor management", "level" : "intermediate" }, { "name" : "Subcontracted workforce", "level" : "intermediate" }, { "name" : "Route-based operations", "level" : "intermediate" }, { "name" : "Lean", "level" : "intermediate" }, { "name" : "A3", "level" : "intermediate" }, { "name" : "Kaizen", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Operations leadership, Service delivery, Continuous improvement", "majorSkillsList" : [ "Operations leadership", "Service delivery", "Continuous improvement" ], "coreResponsibilities" : "Serve as President’s right hand, Own operating cadence, Translate strategy into execution, Step in for President, Own service delivery, Own operational metrics, Own margin, Own customer outcomes, Standardize dispatch, Standardize scheduling, Standardize work-order management, Standardize quality assurance, Install operating rhythm, Run operating rhythm, Cover on-time service, Cover work-order management, Cover quality, Cover safety, Cover gross-margin bridges, Cover daily-management stats, Stand up margin analytics, Partner with estimation, Partner with pricing, Tighten service-to-cash, Reduce days-to-invoice, Improve work-order-to-invoice flow, Own safety, Ensure compliant field practices, Drive measurable safety improvement, Target zero serious-injury events, Protect FM partner relationships, Deepen FM partner relationships, Support diversification into direct customers, Operationalize new service-line adjacencies, Lead operations organization, Hire operations staff, Onboard operations staff, Coach operations staff, Succession-plan operations staff, Lead business through peak snow season, Align capacity for peak season, Align service providers for peak season, Align field execution for peak season, Support integration of acquisitions, Roll out operating systems, Standardize acquired operations, Rebadge acquired operations, Drive continuous improvement, Embed ownership mentality, Own technology adoption, Ensure clean data, Ensure audit-ready data", "teamCollaboration" : "Cross-functional teams; FM partners; Leo platform team; Finance partnership; Estimation and pricing teams; Direct customer relationships", "projectManagementSkills" : [ "Lean", "A3", "Kaizen" ], "domainKnowledge" : "Facilities maintenance; Commercial field services; Industrial field services; Exterior services; Building services; Dispersed workforce business; Service-provider management; Vendor-managed operations; Subcontracted delivery; Route-based operations; Snow season operations", "domainList" : [ "facilities-maintenance", "commercial-field-services", "industrial-field-services", "exterior-services", "building-services", "dispersed-workforce-business", "service-provider-management", "vendor-managed-operations", "subcontracted-delivery", "route-based-operations", "snow-season-operations" ], "domainSpecificKnowledge" : [ "Facilities maintenance", "Commercial field services", "Industrial field services", "Exterior services", "Building services", "Dispersed workforce business", "Service-provider management", "Vendor-managed operations", "Subcontracted delivery", "Route-based operations", "Snow season operations" ], "toolProficiency" : [ "Work-order platforms", "Dispatch platforms", "Mobile reporting" ], "communicationSkills" : "Customer presentations; Partner presentations", "problemSolvingSkills" : "Root cause analysis; Margin compression analytics", "specialRequirements" : "On-site 4+ days/week, Regular travel", "outcomesObjectives" : "Grow revenue; Expand margin; Convert cash faster; Earn customer trust; Earn partner trust; Achieve gross-margin attainment; Reduce days-to-invoice; Improve service-to-cash DSO; Meet on-time service SLAs; Meet work-order management SLAs; Improve quality scores; Improve dispatch productivity; Achieve no-red service scores; Achieve no-risk service scores; Retain JLL; Expand named accounts; Diversify toward direct relationships; Achieve zero serious-injury events; Develop successor for key roles; Integrate acquisitions successfully; Deliver peak snow season admirably; Hold service through peak season; Hold safety through peak season; Hold margin through peak season", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Vice President of Operations Caliber Service Management — A Leo Facilities Maintenance Company Location: Exton, PA (on-site 4+ days/week strongly preferred; exceptional candidates elsewhere considered, with regular travel) Reports to: President, Caliber About Leo Facilities Maintenance Leo Facilities Maintenance is a premier national facilities maintenance platform within the Orion Group, delivering interior and exterior services across HVAC, plumbing, electrical, handyman, locks Leo’s CEO, Cecil Moore, came up through the Caliber CEO seat before being promoted to lead the platform. As Caliber continues to scale, the President is hiring a Vice President of Operations to serve as their right hand and the operating engine of the business. About the Role We are seeking a driven, results-oriented Vice President of Operations to be the right-hand operator to the President of Caliber and to lead day-to-day execution of a ~$130M facilities maintenance business. You will own service delivery, operational metrics, margin, and customer outcomes across Caliber’s geographies and service lines — delivered through a dispersed network of service providers and field teams. You will translate strategy into action, install operating rigor where it is missing, and unlock the next leg of profitable growth. This is a highly visible leadership role that demands strategic vision, decisive hands-on execution, KPI discipline, and the grit to lead through episodic peak-season demand. What You’ll Do • Serve as the President’s right hand — own the operating cadence, translate strategy into weekly execution, and step in on behalf of the President with customers, FM partners, and the Leo platform team as needed. • Own operational P standardize dispatch, scheduling, work-order management, and quality assurance across a dispersed, subcontracted workforce. • Install and run a disciplined, KPI-rich operating rhythm — daily huddles, weekly ops reviews, monthly business reviews — covering on-time service, work-order management, quality, safety, gross-margin bridges, and daily-management (“DMB”) stats. • Stand up new margin-compression analytics and partner with estimation / pricing to protect and expand margin. • Tighten service-to-cash in partnership with Finance — drive a step-change reduction in days-to-invoice and cleaner work-order-to-invoice flow. • Own safety as a non-negotiable: ensure compliant field practices, drive measurable improvement, and target zero serious-injury events. • Protect and deepen relationships with major FM partners, while supporting Caliber’s diversification into direct customer relationships. • Operationalize new service-line adjacencies (lot sweeping, stormwater remediation, roofing, light construction) as Caliber expands its offering. • Lead the operations organization — ~4 account directors, regional program operators (RPOs), field teams, and account management, plus estimation / pricing support — hire, onboard, coach, and succession-plan. • Lead the business through peak snow season: align capacity, service providers, and field execution to an episodic, weather-driven demand curve. • Support integration of tuck-in acquisitions — operating-system rollouts, standardization, and rebadging where applicable. • Drive continuous improvement using Leo and Orion’s frameworks (Lean / A3), and embed an ownership mentality across the organization. • Own technology adoption across operations — work-order management, dispatch, mobile, and reporting — and ensure clean, audit-ready data. What Success Looks Like In this role, you will build a disciplined, scalable operating engine inside a ~$130M field-service business — one that grows revenue, expands margin, converts cash faster, and earns the trust of customers, FM partners, and the Leo platform team. Measured by • Financial performance: Gross-margin attainment vs. plan; cost of revenue / cost of service to target; margin-compression analytics live and informing pricing; EBITDA contribution to plan. • Service-to-cash: Step-change reduction in days-to-invoice (target ~10 days of improvement); cleaner work-order-to-invoice flow; DSO improvement. • Operational performance: On-time service, work-order management SLAs, quality scores, and dispatch / scheduling productivity across a dispersed workforce. • Customer outcomes: No-red / no-risk service scores with JLL and other FM partners; retention and expansion of named accounts; progress diversifying toward direct relationships. • Safety: Year-over-year improvement; zero serious-injury events; safety-program adoption across the network. • Talent improved retention; a named successor for every key role; successful acquisition integrations. • Season execution: A peak snow season delivered admirably — service, safety, and margin held through episodic demand. If this person is exactly who we hope for, the President of Caliber gains real leverage — able to focus on customers, growth, and Leo platform strategy because operations runs with predictable, repeatable rigor. What You Bring Required • 12–15+ years of progressive operations leadership in commercial / industrial field services — facilities maintenance, exterior services, landscaping / snow, building services, or a closely related multi-site, dispersed-workforce business (10 years is the absolute floor). • Formerly has had~$50M+ of operating responsibility; multi-state operations experience. • Deep, hands-on understanding of a service-provider / vendor-managed (subcontracted, co-delivery) operating model; self-perform and / or route-based experience is a strong plus. • Direct ownership of operational P comfort operating within a platform rhythm without losing the OpCo voice. • Continuous improvement / Lean background (Six Sigma / black belt, Toyota A3, Kaizen, or equivalent) — certification not required, but real fluency expected. • Integration experience — leading operating-system rollouts, standardization, or rebadging in tuck-in acquisitions. • Proficiency with field-service technology and dashboarding tools (e.g., work-order / dispatch platforms, Power BI or similar). • Bachelor’s degree in Engineering, Operations, Business, or a related field; MBA or equivalent operating credentials a plus. Compensation Caliber and Leo Facilities Maintenance determine compensation based on the seniority and scope of the role and the cost of labor. Final compensation will be determined based on a number of factors including job-related knowledge, skills, and experience. Orion Companies are equal-opportunity employers. We hire for talent, ownership, and character — and we win the right way.", "summaryDescription" : "Vice President of Operations at Orion Group. Skills: Operations leadership, Service delivery, Continuous improvement. Serve as President’s right hand. Own operating cadence", "postedDate" : "2026-06-16T03:16:55.321", "createdAt" : "2026-06-16T03:16:55.321", "lastUpdated" : "2026-06-16T11:11:16.691", "ingestTimestamp" : "2026-06-16T03:16:55.321", "mongoId" : "6a309ca8f292fd229c0fc9df", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 225000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Facilities maintenance", "Field services", "Vendor management", "Subcontracted workforce", "Route-based operations", "Lean", "A3", "Kaizen", "Leadership", "Operations leadership", "Service delivery", "Continuous improvement", "Operational metrics", "Margin management", "Customer outcomes", "Strategy translation", "Operating rigor", "Growth planning", "KPI discipline", "Service management", "Work-order management", "Quality assurance", "Margin analytics", "Service-to-cash", "Invoice flow", "Field practices", "Partner relationships", "Service-line expansion", "Talent management", "Acquisition integration", "Technology adoption", "Data audit", "Commercial field services", "Industrial field services", "Exterior services", "Building services", "Dispersed workforce business", "Service-provider management", "Vendor-managed operations", "Subcontracted delivery", "Snow season operations", "Work-order platforms", "Dispatch platforms", "Mobile reporting" ], "skillCount" : 44, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "VP", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c694a74d8ee00a0906c89", "title" : "Head of Support", "company" : "Plaid", "industry" : "All Departments", "salary" : { "min" : 124800.0, "max" : 223200.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "United States", "locations" : [ "United States" ], "timestamp" : "2026-06-16T02:46:48.888", "fingerprint" : "48d65867eb82ef5aec6c73f62de78bdc97e4503e2cba699344d059f71715fa55", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/plaid/4c9bf6fe-47f1-4683-89cc-137f90ff307b/application", "externalId" : "4c9bf6fe-47f1-4683-89cc-137f90ff307b", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "remoteFriendly" : true, "rawDescription" : "We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid sits at the center of digital finance, helping millions of consumers connect their financial accounts to the apps they use every day. Our Support team plays a critical role—delivering fast, high-quality help that resolves issues and helps customers get more from our products. As Head of Support, you will own our global support strategy and outcomes across customer and consumer support, leading a distributed team that works across channels, products, and industries. You’ll be responsible for uniting our customer and consumer support motions, evolving our Customer Success Package business, and using support as a strategic lever to influence product quality, roadmap, and Plaid’s brand in the market. This is a highly visible role with the opportunity to lead a multimillion-dollar business, shape end-to-end experiences, and build the gold standard for support in fintech. Responsibilities - Own the global support strategy and outcomes across SLAs, CSAT, revenue, and support quality. - Unite our customer and consumer support teams into a single, high‑performing organization that is a true differentiator for Plaid. - Lead, grow, and coach managers and ICs across regions and time zones; drive performance, calibration, and quality programs at scale. - Manage critical incidents and executive‑level escalations in tight partnership with Product, Engineering, Risk, Compliance, GTM, and CS Ops, including post‑incident reviews and process fixes. - Evolve support operations, tooling, and knowledge management to drive efficiency, deflection, and consistent, high‑quality experiences for customers and consumers. - Own the Customer Success Package business, balancing COGS, revenue, and customer experience - Regularly report on support health and align plans and tradeoffs with Plaid’s executive team and other stakeholders Qualifications - 10+ years in technical/customer support with at least 5+ years leading managers (manager‑of‑managers) in a scaling B2B SaaS or API company. - 3+ years running global support operations with measurable improvements in SLAs, CSAT/CES and quality. - Background in fintech, payments, or developer/API platforms operating at significant scale, preferred - Proven success owning support outcomes at scale, including incident management and executive‑level escalations - Deep experience building and leading distributed teams, with strong hiring, coaching, and performance management muscles across regions and time zones. - Strong operational rigor: metrics design, forecasting and capacity planning, process improvement, and support tooling strategy. - Demonstrated ability to partner with GTM, Product, and Engineering to influence roadmaps and improve product quality through support insights. - Experience using AI and building content/deflection programs and quality frameworks. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.", "summaryDescription" : "Head of Support at Plaid", "createdAt" : "2026-06-14T21:02:58.622", "lastUpdated" : "2026-06-16T02:46:48.888", "ingestTimestamp" : "2026-06-14T21:02:58.622", "mongoId" : "6a2c694a74d8ee00a0906c89", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 124800, "salaryAnnualMax" : 223200, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Executive", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3060abf292fd229cf92773", "title" : "Regional Director of Operations", "company" : "United Vein & Vascular Centers", "industry" : "Healthcare", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Operations in Healthcare, adjusted for seniority, company size, and location in Georgia, United States." }, "location" : "Georgia, United States", "locations" : [ "Georgia", "United States" ], "timestamp" : "2026-06-16T09:32:08.934", "fingerprint" : "34f86ab6b833a3842cacac8873189c6de7b6590d8380c0987af4b8bbea25a6d1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/unitedveincenters/jobs/5262371008", "externalId" : "5262371008", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Georgia", "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Georgia, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "professionalSkills" : [ "P&L management", "Operational leadership", "Strategy development", "Strategy execution", "Performance evaluation", "Metrics-driven culture", "Recruitment", "Staffing", "Compensation management", "Training management", "Reporting", "Retention management", "Performance management", "Termination management", "Professional development", "Personal development", "Administrative functions", "Job requisition approvals", "Offer letter approvals", "Compensation increase approvals", "PTO approvals", "Purchase request approvals", "Strategic issue identification", "Solution crafting", "Problem detailing", "Team organization", "Analysis management", "Milestone management", "Decision making", "Operations structure evaluation", "Policy evaluation", "Procedure evaluation", "Patient experience improvement", "Performance measurement", "Performance reporting", "SOP development", "SOP distribution", "SOP evaluation", "Consistency creation", "Efficiency creation", "Productivity improvement", "Business line performance", "Business operations management", "Stakeholder collaboration", "Corporate department collaboration", "Business priority facilitation", "Business opportunity facilitation", "Work culture promotion", "Conduct standards adherence", "PHI confidentiality", "PHI security" ], "hardSkillsList" : [ "P&L management", "Clinical operations", "Revenue cycle management", "Human resources management", "EHR systems", "Federal regulations", "Compliance", "KPI utilization" ], "softSkillsList" : [ "Leadership", "Critical thinking" ], "hardSkills" : [ { "name" : "P&L management", "level" : "intermediate" }, { "name" : "Clinical operations", "level" : "intermediate" }, { "name" : "Revenue cycle management", "level" : "intermediate" }, { "name" : "Human resources management", "level" : "intermediate" }, { "name" : "EHR systems", "level" : "intermediate" }, { "name" : "Federal regulations", "level" : "intermediate" }, { "name" : "Compliance", "level" : "intermediate" }, { "name" : "KPI utilization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Critical thinking" } ], "majorSkills" : "Clinic operations, Market management, P&L ownership, Performance improvement", "majorSkillsList" : [ "Clinic operations", "Market management", "P&L ownership", "Performance improvement" ], "coreResponsibilities" : "Manage daily operations, Manage profitability, Provide leadership, Develop strategy, Execute strategy, Identify problem areas, Direct managers, Direct teams, Improve performance, Achieve company goals, Oversee clinics, Analyze clinic outcomes, Analyze KPIs, Remove production constraints, Set operational goals, Set quality metrics, Evaluate metrics, Drive performance, Drive efficiencies, Promote metrics-driven culture, Build market managers, Coach market managers, Mentor market managers, Oversee recruitment, Oversee staffing, Oversee compensation, Oversee training, Oversee reporting, Oversee retention, Oversee performance management, Oversee terminations, Provide professional growth, Provide personal development, Approve job requisitions, Approve offer letters, Approve compensation increases, Approve manager expense reports, Approve PTO, Approve purchase requests, Identify strategic issues, Craft impactful solutions, Detail problems, Organize cross-functional teams, Manage timely analysis, Make critical decisions, Evaluate clinic operations structure, Ensure policies are intact, Ensure procedures are intact, Develop strategic recommendations, Support patient experience initiatives, Support improvement initiatives, Develop Standard Operating Procedures, Distribute Standard Operating Procedures, Evaluate Standard Operating Procedures, Create consistency, Create efficiency, Improve productivity, Collaborate with Drive Team, Collaborate with Leadership, Drive performance of business lines, Provide P&L leadership, Provide P&L ownership, Implement business operations, Manage business operations, Collaborate with key stakeholders, Collaborate with corporate leaders, Meet with stakeholders, Facilitate business priorities, Facilitate business opportunities, Promote work culture, Demonstrate conduct standards, Maintain PHI confidentiality, Maintain PHI security, Perform other duties", "teamCollaboration" : "Cross-functional teams; Colleagues and providers; Drive Team and Leadership; Key stakeholders; Corporate department leaders", "projectManagementSkills" : [ "Milestone management" ], "domainKnowledge" : "Clinical operations; Revenue cycle; Human resources; EHRs; Federal regulations; HIPAA", "domainList" : [ "clinical-operations", "revenue-cycle", "human-resources", "ehrs", "federal-regulations", "hipaa" ], "domainSpecificKnowledge" : [ "Clinical operations", "Revenue cycle", "Human resources", "EHRs", "Federal regulations", "HIPAA" ], "toolProficiency" : [ "MS Office" ], "communicationSkills" : "Interpersonal skills; Verbal skills; Written skills", "documentationSkills" : "Standard Operating Procedures", "innovationCreativity" : "Innovative approaches", "problemSolvingSkills" : "Problem identification; Solution crafting; Analysis", "specialRequirements" : "Must live within the state, Travel required", "outcomesObjectives" : "Achieve overall company goals; Improve performance; Drive performance; Drive efficiencies; Improve productivity; Support patient experience improvement", "qualificationsBasic" : "Bachelor's degree in business or related field, 6+ years of experience managing a P&L, Experience managing multiple clinics and markets, Working knowledge of clinical operations, Working knowledge of revenue cycle, Working knowledge of human resources, Working knowledge of EHRs, Working knowledge of federal regulations and compliance, Proficient in MS Office", "qualificationsPreferred" : "Surgical Clinical experience preferred, Focus in outpatient surgery centers strongly preferred, Experience working with EMR’s such as eClinicalWorks, Anthem, NextGen and or Allscripts a plus", "workSiteFlexibility" : "Onsite", "rawDescription" : "The Regional Director of Operations works under the supervision of the VP of Operations on the management of daily operations and profitability of United Vein & Vascular Centers. This position is a multi-faceted, highly visible leadership role over managers and operations in an assigned region, requiring sound leadership in the development and execution of strategy over clinic operations. The RDO will be responsible for identifying problem areas and directing managers and their teams in executing a means to improve in achieving overall company goals. This is an exciting opportunity to oversee the clinics in the Atlanta Market! Must live within the state. About the role Operational leadership over a group of markets in more than one region, analyzing clinic outcomes and KPIs and removing production constraints. Work with each market leader to set operational goals and quality metrics that can be measured and evaluated to drive performance and efficiencies. Establish and utilize KPIs to improve performance by promoting a metrics-driven culture and collaborative partnerships with colleagues and outside providers. Build, coach, and mentor market managers in the assigned region. Accordingly, travel to the designated locations is required on a relatively frequent basis. Oversight of recruitment, staffing, compensation, training, reporting, retention, performance management and terminations. Provide individuals with professional and personal growth and development. Administrative functions include approvals of all job requisitions, offer letters, compensation increases, manager expense reports, PTO, and purchase requests of assigned region. Identify key strategic issues facing clinic operations and craft impactful solutions. This includes detailing the problem, organizing a cross-functional team, and managing a timely analysis with predetermined milestones. Recommendations will enable the executive management team to make critical decisions. Ongoing evaluation of clinic operations structure, ensuring policies and procedures are intact Develop strategic recommendations to support patient experience and improvement initiatives in the field, including innovative approaches for measuring and reporting unit level performance. Develop, distribute, and evaluate Standard Operating Procedures creating consistency, efficiency, and improved productivity. Collaborate closely with Drive Team and Leadership to drive performance of key business lines. Provide leadership and P&L ownership over the market, collaborate with local clinical and operational leaders to implement, and manage business operations. Work closely with key stakeholders and all corporate department leaders. Meet in person with Internal and /or external stakeholders to facilitate team and business priorities/opportunities. Demonstrate and promote a work culture committed to UVVC’s Core Values: understanding, nurturing, ingenuity, trust, excellence, and diversity. Demonstrate behaviors that are consistent with UVVC’s Standards of Conduct as outlined in our Employee Handbook. Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization. Perform other related duties as assigned. Qualifications Bachelor’s degree in business or related field Surgical Clinical experience preferred. 6+ years of experience managing a P&L within a healthcare delivery setting. Experience managing multiple clinics and markets within a healthcare setting is required. Strong focus in outpatient surgery centers strongly preferred. Working knowledge of clinical operations, revenue cycle, human resources, EHRs, federal regulations and compliance. Expert organizational and leadership skills, demonstrated by previous professional success. Demonstrate a metrics-driven approach and be able to establish and utilize KPI’s to improve performance. Can easily articulate key levers that influence cost center performance. Strong strategic and critical thinking, analytical ability, and sharp business acumen. Possess an elevated level of interpersonal, verbal, and written communication skills. Must be proficient in MS Office. Experience working with EMR’s such as eClinicalWorks, Anthem, NextGen and or Allscripts a plus. Must be flexible and adaptable to changing priorities and thrive in a fast-paced, high growth organization About us: UVVC, is a leading provider of comprehensive vein and vascular care with over 60 clinics across Arizona, Illinois, Colorado, Florida, Georgia, Texas, and expanding. Our mission is to revolutionize vascular care by delivering an all-inclusive clinic experience that addresses every aspect of lower extremity vein, vascular, and wound conditions. United Vein & Vascular Centers (UVVC) is distinguished by its innovative approach to diagnosing and treating a variety of vascular conditions that affect the pelvis and lower extremities. With a team of committed specialists, cutting-edge medical technology, and a patient-centric approach that emphasizes minimally invasive procedures, UVVC ensures superior care and optimal outcomes for it’s patients. ", "summaryDescription" : "Regional Director of Operations at United Vein & Vascular Centers. Skills: Clinic operations, Market management, P&L ownership, Performance improvement. Manage daily operations. 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"6a30797ef292fd229c032ce3", "title" : "Director of Strategy & Operations", "company" : "SafeLease", "industry" : "Corporate Functions", "salary" : { "min" : 175000.0, "max" : 250000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Director of Strategy & Operations in Austin, TX, adjusted for the insurance industry and company size." }, "location" : "ATX OR NYC", "locations" : [ "ATX OR NYC" ], "timestamp" : "2026-06-16T11:51:17.764", "fingerprint" : "8f01687f5bdf19aaa4f77b44547eb6f6215af780274ae17d0de9132bc76c0ed9", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/safelease/cd1a3924-69d3-47dc-a034-709e4e099508/application", "externalId" : "cd1a3924-69d3-47dc-a034-709e4e099508", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" }, { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "Austin, Texas, United States; New York, New York, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceLevel" : "Director", "technicalSkills" : "Excel, SQL, Tableau", "professionalSkills" : [ "Strategic vision", "Project management", "Data analysis", "Industry trends analysis", "Stakeholder management" ], "hardSkillsList" : [ "Project planning", "Resource allocation", "Data analysis", "Reporting" ], "hardSkills" : [ { "name" : "Project planning", "level" : "intermediate" }, { "name" : "Resource allocation", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" } ], "majorSkills" : "Strategy, Operations, Project management", "majorSkillsList" : [ "Strategy", "Operations", "Project management" ], "coreResponsibilities" : "Oversee cross-functional projects, Drive cross-functional projects, Ensure alignment with company strategy, Ensure timely project execution, Collaborate with Product teams, Collaborate with GTM teams, Collaborate with Support teams, Identify operational improvements, Implement scalable solutions, Develop KPIs, Monitor KPIs, Evaluate strategic initiatives, Evaluate operational processes, Lead creation of project plans, Lead creation of timelines, Lead creation of resource allocation, Provide strategic recommendations, Facilitate cross-departmental collaboration, Manage stakeholder relationships, Drive consensus, Drive outcomes, Mentor junior team members, Guide junior team members", "teamCollaboration" : "Cross-departmental initiatives; Cross-functional efforts; Cross-departmental collaboration", "projectManagementSkills" : [ "Project management", "Project plans", "Timelines", "Resource allocation" ], "domainKnowledge" : "P&C insurance; Specialty coverage; Commercial property insurance; GTM strategies; Product development processes; Self-storage industry; Insurance industry", "domainList" : [ "p-c-insurance", "specialty-coverage", "commercial-property-insurance", "gtm-strategies", "product-development-processes", "self-storage-industry", "insurance-industry" ], "domainSpecificKnowledge" : [ "P&C insurance", "Specialty coverage", "Commercial property insurance", "GTM strategies", "Product development processes", "Self-storage industry", "Insurance industry" ], "toolProficiency" : [ "Excel", "SQL", "Tableau", "Asana", "Jira", "Monday.com" ], "problemSolvingSkills" : "Analytical skills; Data analysis", "qualificationsBasic" : "5-10 years management consulting, Strategy consulting experience, Operations consulting experience, Transformation projects experience, Exceptional project management skills, Leading large-scale initiatives, Leading cross-functional initiatives, Analytical skills, Excel proficiency, SQL proficiency, Tableau proficiency, Influence senior stakeholders, Manage senior stakeholders, Experience with Product teams, Experience with GTM teams, Experience with Support teams, Navigate complexity, Drive results in ambiguity, Drive results in fast-paced settings", "qualificationsPreferred" : "MBA or advanced degree, Operational initiatives in tech, Strategic initiatives in tech, Operational initiatives in startups, Strategic initiatives in startups, Proficiency with Asana, Proficiency with Jira, Proficiency with Monday.com, Deep understanding of GTM strategies, Deep understanding of product development processes, Experience in self-storage industry, Experience in insurance industry", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "About SafeLease At SafeLease, we're rethinking how P&C insurance is sold in an age of technological change. We believe the industry's biggest inefficiencies aren't technical problems — they're structural ones. And we're building the team to tackle them. SafeLease is a profitable insurance business that designs, underwrites, and distributes specialty coverage for commercial property owners and their tenants. Most insurance companies either distribute products or bear the risk — we do both. We back our policies with our own capital, which means we control the full stack: product design, tech, and the speed at which we move. That end-to-end ownership lets us offer customers real flexibility, saving time and money for more than 4,000 properties insured for billions in value nationwide. We're a team of 70, growing over 100% annually, and we've done it without sacrificing profitability or culture. Here, you'll get high discretion and a wide aperture of problems to solve. We embrace the newest technologies, move fast together, and operate with the intensity of a small company where every person's work is visible. If you're looking for a place to sharpen your craft alongside people who take their work seriously, you'll fit right in. We are seeking a Director of Strategy & Operations with a consulting background to lead cross-departmental initiatives, partnering with Product, Go-To-Market (GTM), Support, and other teams to drive strategic and operational excellence. This role demands exceptional project management skills, strategic vision, and the ability to align cross-functional efforts with organizational goals in a fast-paced environment. RESPONSIBILITIES - Oversee and drive high-impact, cross-functional projects, ensuring alignment with company strategy and timely execution. - Collaborate with Product, GTM, and Support teams to identify opportunities for operational improvements and implement scalable solutions. - Develop and monitor KPIs to evaluate the success of strategic initiatives and operational processes. - Lead the creation of project plans, timelines, and resource allocation to ensure successful project delivery. - Provide strategic recommendations to senior leadership based on data analysis and industry trends. - Facilitate cross-departmental collaboration, managing stakeholder relationships to drive consensus and outcomes. - Mentor and guide junior team members in project execution and operational strategy. REQUIREMENTS - Bachelor’s degree in Business, Management, or a related field; MBA or advanced degree strongly preferred. - 5-10 years of experience in management consulting, with a focus on strategy, operations, or transformation projects. - Exceptional project management skills, with experience leading large-scale, cross-functional initiatives. - Strong analytical skills, with expertise in tools like Excel, SQL, or Tableau for strategic analysis and reporting. - Proven ability to influence and manage senior stakeholders across multiple departments. - Experience working with Product, GTM, or Support teams in dynamic, high-growth environments. - Ability to navigate complexity and drive results in ambiguous, fast-paced settings. PREFERRED QUALIFICATIONS - Experience leading operational or strategic initiatives in tech or startup environments. - Proficiency with project management tools (e.g., Asana, Jira, or Monday.com http://Monday.com). - Deep understanding of GTM strategies or product development processes. - Experience in the self-storage and/or insurance industry. Why SafeLease? The tech: Our prospects convert fast because we’re solving real problems and delivering serious value to commercial real estate owners. The team: We’re a team of seasoned pros and sharp operators who know how to move fast and build smart. High standards, low ego. The stability: We’re well-funded, growing fast, and we make sure our team shares in that success with competitive pay and equity. The employee experience: We also offer unlimited PTO, full health benefits, flexible work setups, and the kind of culture where people want to show up to do their best work. If you don't have all the qualifications listed, don't worry! We understand everyone's career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory. Employment at SafeLease is contingent upon a satisfactory verification of a general and criminal background check.", "summaryDescription" : "Director of Strategy & Operations at SafeLease. Skills: Strategy, Operations, Project management. Oversee cross-functional projects. Drive cross-functional projects", "createdAt" : "2026-06-16T01:59:42.638", "lastUpdated" : "2026-06-16T11:51:17.764", "ingestTimestamp" : "2026-06-16T01:59:42.638", "mongoId" : "6a30797ef292fd229c032ce3", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Project planning", "Resource allocation", "Data analysis", "Reporting", "Strategy", "Operations", "Project management", "Strategic vision", "Industry trends analysis", "Stakeholder management", "Project plans", "Timelines", "P&C insurance", "Specialty coverage", "Commercial property insurance", "GTM strategies", "Product development processes", "Self-storage industry", "Insurance industry", "Excel", "SQL", "Tableau", "Asana", "Jira", "Monday.com" ], "skillCount" : 25, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Insurance", "llmIndustryConfidence" : 0.95 }, { "id" : "6a307e9cf292fd229c050d7b", "title" : "Senior Manager of Operations", "company" : "AnswersNow", "industry" : "Operations", "salary" : { "min" : 106200.0, "max" : 123900.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T13:04:51.559", "fingerprint" : "422e8b8c40b44e1ab2e5a12ed6d0a0e9eb68a32389195df98c1dfd03f2604cd2", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/answersnow/a63e1e43-bdf2-4577-b2c5-c89283c67389/application", "externalId" : "a63e1e43-bdf2-4577-b2c5-c89283c67389", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceLevel" : "Manager", "technicalSkills" : "HubSpot, ClickUp, Aircall", "professionalSkills" : [ "Sales", "Lead generation", "Customer success", "Operations management", "Team leadership", "Process optimization", "Data analysis", "Cross-functional leadership", "Workflow adjustment" ], "hardSkillsList" : [ "Speed-to-lead metrics", "Conversion metrics", "Data collection" ], "softSkillsList" : [ "Leadership", "Adaptability" ], "hardSkills" : [ { "name" : "Speed-to-lead metrics", "level" : "intermediate" }, { "name" : "Conversion metrics", "level" : "intermediate" }, { "name" : "Data collection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Adaptability" } ], "majorSkills" : "Sales pipeline management, Clinical intake optimization, Family onboarding, CRM architecture", "majorSkillsList" : [ "Sales pipeline management", "Clinical intake optimization", "Family onboarding", "CRM architecture" ], "coreResponsibilities" : "Lead intake personnel, Scale intake personnel, Coach intake personnel, Manage orientation coach personnel, Drive funnel conversion, Drive funnel velocity, Treat family inquiries as leads, Drive speed-to-lead times, Maximize conversion from inquiry, Promote model value, Reduce pipeline friction, Eliminate pipeline no-shows, Eliminate reschedules, Eliminate process delays, Oversee data collection pipelines, Oversee compliant data collection, Manage medical diagnosis collection, Manage clinical escalations, Manage Release of Information, Translate performance trends, Adjust workflows, Adapt to organizational updates, Resolve family onboarding escalations", "teamCollaboration" : "Cross-functional initiatives", "domainKnowledge" : "Autism therapy; ABA therapy; Virtual ABA therapy; Behavioral health; Digital healthcare", "domainList" : [ "autism-therapy", "aba-therapy", "virtual-aba-therapy", "behavioral-health", "digital-healthcare" ], "domainSpecificKnowledge" : [ "Autism therapy", "ABA therapy", "Virtual ABA therapy", "Behavioral health", "Digital healthcare" ], "toolProficiency" : [ "HubSpot", "ClickUp", "Aircall" ], "communicationSkills" : "Verbal skills; Written skills", "outcomesObjectives" : "Outreach within 1 business day; Maximize conversion to orientation", "qualificationsBasic" : "3+ years managing sales pipelines, 3+ years managing customer success, Experience leading teams, Experience scaling teams, Experience coaching team members, Experience in high-volume operations, Experience in performance-driven environments, Thriving in fast-paced environments, Thriving in shifting startup environments, Comfortable navigating CRMs, Comfortable pulling insights from CRMs, Comfortable navigating dialers, Comfortable pulling insights from dialers, Comfortable navigating task managers, Comfortable pulling insights from task managers, Exceptional verbal skills, Exceptional written skills, Ability to lead cross-functional initiatives, Ability to guide family dynamics", "qualificationsPreferred" : "HubSpot experience, ClickUp experience, Aircall experience, Background in behavioral health, Background in ABA therapy, Background in pediatrics, Background in digital healthcare operations", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Senior Manager of Operations Remote, Anywhere in the US About AnswersNow At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking a high-energy, growth-minded, and sales-driven Senior Manager of Operations to lead, scale, and optimize our clinical intake and family onboarding pipelines. In this role, you will view our operational onboarding journey through a commercial lens—treating every family inquiry as a crucial opportunity to deliver value and expand access to life-changing care. We are looking for a leader who thrives in fast-paced, high-volume environments, commands deep expertise in CRM and lead-generation architecture, and is highly adaptable to rapid organizational evolution. You will directly manage the front lines of our growth, ensuring that from the moment a family reaches out, they experience a seamless, urgent, and deeply supportive path to starting virtual ABA therapy. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - Sales & Conversion Mindset: 3+ years managing or supporting inside sales, intake pipelines, or high-volume customer success environments where speed-to-lead and conversion metrics were core KPIs - Leadership & Scaling Background: Proven experience leading, scaling, and coaching team members within a high-volume, performance-driven operations environment - High Tolerance for Ambiguity: A track record of thriving in fast-paced, shifting startup cultures; you view rapid process adjustments and change as an opportunity to build better systems - Data & Tech Fluency: Highly comfortable navigating and pulling insights from modern CRMs, dialers, and task managers (HubSpot, ClickUp, and Aircall experience is a major plus) - Empathetic & Precise Communication: Exceptional verbal and written skills with the ability to lead cross-functional initiatives internally while guiding sensitive family dynamics with urgency and professionalism - Preferred: Background in behavioral health, ABA therapy, pediatrics, or digital healthcare operations What You’ll Do - Lead, Scale, & Coach Teams: Directly manage the day-to-day intake and orientation teams; coach personnel on call quality, high-velocity outreach execution, and modern workflow standards. - Drive Funnel Conversion & Velocity: Own top-of-funnel pipeline performance. Treat family inquiries as high-priority leads by driving aggressive speed-to-lead times (targeting outreach within 1 business day) and maximizing conversion from inquiry to completed orientation. - Promote Model Value & Reduce Friction: Ensure families understand the clinical advantages of virtual ABA therapy, while systematically eliminating pipeline no-shows, reschedules, and process delays. - Govern Document & Data Operations: Oversee high-volume, compliant data collection pipelines, including medical diagnosis collection, clinical escalations, and Release of Information (ROI) management across HubSpot and ClickUp. - Champion Operational Agility: Thrives on continuous improvement; quickly translate daily performance trends into workflow adjustments, adapt to rapid organizational updates, and resolve complex family onboarding escalations. What we Offer - $106,200- $123,900 annual salary - Fully remote – work from anywhere in the U.S. - Flexible hours with an async-friendly team culture More About AnswersNow AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support! Learn more about us at getanswersnow.com http://getanswersnow.com.", "summaryDescription" : "Senior Manager of Operations at AnswersNow. Skills: Sales pipeline management, Clinical intake optimization, Family onboarding, CRM architecture. Lead intake personnel. Scale intake personnel", "createdAt" : "2026-06-16T01:59:38.815", "lastUpdated" : "2026-06-16T13:04:51.559", "ingestTimestamp" : "2026-06-16T01:59:38.815", "mongoId" : "6a307e9cf292fd229c050d7b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 106200, "salaryAnnualMax" : 123900, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Speed-to-lead metrics", "Conversion metrics", "Data collection", "Leadership", "Adaptability", "Sales pipeline management", "Clinical intake optimization", "Family onboarding", "CRM architecture", "Sales", "Lead generation", "Customer success", "Operations management", "Team leadership", "Process optimization", "Data analysis", "Cross-functional leadership", "Workflow adjustment", "Autism therapy", "ABA therapy", "Virtual ABA therapy", "Behavioral health", "Digital healthcare", "HubSpot", "ClickUp", "Aircall" ], "skillCount" : 26, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a3055c6f292fd229cf21808", "title" : "VP of Revenue Operations", "company" : "Antithesis", "industry" : "Sales", "salary" : { "min" : 250000.0, "max" : 350000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a VP of Revenue Operations in the SaaS industry in Vienna, United States, adjusted for executive seniority and full-time employment." }, "location" : "Vienna, VA, USA", "locations" : [ "Vienna, VA, USA" ], "timestamp" : "2026-06-16T10:31:07.372", "fingerprint" : "5df1f599184e2cd291584b92d9dc3b3d553ee4387f77db4d0fce67d2d13433d0", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/antithesis/87f3374f-9284-4e9a-b051-1df8578edf6e/application", "externalId" : "87f3374f-9284-4e9a-b051-1df8578edf6e", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Vienna", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "38.9013729,-77.2651762" } ], "locationText" : "Vienna, Virginia, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "technicalSkills" : "CRM, BI, AI", "professionalSkills" : [ "Revenue operations strategy", "Go-to-market strategy", "Business operations", "Forecasting", "Territory planning", "Quota modeling", "Capacity modeling", "Pipeline generation", "Process optimization", "GTM alignment", "Sales compensation administration", "Incentive design", "Commission operations", "Systems architecture", "Reporting infrastructure", "ARR forecasting", "Scenario planning", "Budget alignment", "Board-level reporting", "Business operations", "Systems", "Analytics", "Enablement support", "Funnel analysis", "Conversion metrics", "Performance trend 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pipeline generation strategy, Build scalable forecasting processes, Build scalable reporting processes, Lead global GTM operational cadence, Drive operational alignment across regional teams, Optimize end-to-end revenue processes, Optimize lead management, Optimize opportunity management, Optimize renewals, Optimize expansion, Optimize customer lifecycle workflows, Oversee sales compensation administration, Oversee incentive design support, Oversee commission operations, Evaluate GTM systems architecture, Improve GTM systems architecture, Partner with Finance on ARR forecasting, Partner with Finance on scenario planning, Partner with Finance on budget alignment, Partner with Finance on board-level reporting, Build a high-performing Revenue Operations organization, Mentor a high-performing Revenue Operations organization, Identify operational bottlenecks, Implement scalable automation, Implement workflows, Implement process improvements, Deliver actionable insights, Define strategy for AI-enabled RevOps technology, Execute strategy for AI-enabled RevOps technology, Define strategy for AI-enabled RevOps processes, Execute strategy for AI-enabled RevOps processes", "teamCollaboration" : "Cross-functional stakeholders; Executive leadership; Finance; Operations; Regional teams", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "SaaS business metrics; ARR; NRR; Churn; CAC; Pipeline coverage; Sales productivity metrics; PLG sales motions; Enterprise sales motions; Global operational frameworks; AI-driven GTM tooling", "domainList" : [ "saas-business-metrics", "arr", "nrr", "churn", "cac", "pipeline-coverage", "sales-productivity-metrics", "plg-sales-motions", "enterprise-sales-motions", "global-operational-frameworks", "ai-driven-gtm-tooling" ], "domainSpecificKnowledge" : [ "SaaS business metrics", "ARR", "NRR", "Churn", "CAC", "Pipeline coverage", "Sales productivity metrics", "PLG sales motions", "Enterprise sales motions", "Global operational frameworks", "AI-driven GTM tooling" ], "toolProficiency" : [ "Salesforce", "HubSpot", "Clari", "Gong", "Outreach", "LeanData", "Tableau", "Looker" ], "communicationSkills" : "Board-level reporting", "problemSolvingSkills" : "Problem-solving; Root cause analysis", "outcomesObjectives" : "Drive predictable revenue growth; Drive operational efficiency; Improve forecasting accuracy; Build scalable global processes; Enable ARR growth", "qualificationsBasic" : "10+ years Revenue Operations experience, Experience supporting global go-to-market organizations, Expertise in forecasting, Expertise in territory planning, Expertise in quota modeling, Expertise in pipeline management, Expertise in revenue analytics, Deep understanding of SaaS business metrics, Proven experience building scalable operational processes, Systems background with platforms such as Salesforce, HubSpot, Clari, Gong, Outreach, LeanData, Tableau, Looker, or similar technologies, Demonstrated ability to partner with executive leadership, Demonstrated ability to influence cross-functional stakeholders, Experience leading and developing high-performing operational teams, Highly analytical, Problem-solving skills, Communication skills, Project management skills, Comfortable operating strategically, Comfortable operating tactically", "qualificationsPreferred" : "Experience supporting PLG sales motions, Experience supporting enterprise sales motions, Background in scaling Series A through pre-IPO organizations, Experience with international expansion, Experience with global operational frameworks, Experience partnering with GTM engineers, Familiarity with AI-driven GTM tooling, Familiarity with AI-driven GTM automation, Familiarity with AI-driven GTM workflow optimization, MBA or equivalent business/analytical experience", "rawDescription" : "ABOUT ANTITHESIS Antithesis helps engineering teams find and fix bugs that traditional testing misses. Our platform runs entire systems in a deterministic simulation, breaks them in every way imaginable, and gives engineers a root-cause analysis and perfect reproduction. The result is faster debugging, more reliable software, and more confidence in what ships. As AI accelerates software development, the need for reliable verification is only increasing. Antithesis exists to solve that problem. We are well-funded, deeply technical, and building a category-defining platform for modern software reliability. ABOUT THE ROLE We are looking for a strategic and hands-on Global Revenue Operations Leader to build and scale the operational foundation that powers our go-to-market organization. This person will partner closely with executive leadership across Sales, Marketing, Customer Success, Finance, HR, Strategy & BizOps, and IT to drive predictable revenue growth, operational efficiency, forecasting accuracy, and scalable global processes. The ideal candidate brings a blend of strategic thinking, analytical rigor, systems expertise, a forward-looking approach to RevOps, and operational leadership within high-growth SaaS or technology organizations. This role will oversee global revenue operations strategy including forecasting, planning, territories, compensation operations, systems, reporting, process optimization, and GTM alignment across regions. WHAT YOU’LL DO - Own and evolve the global Revenue Operations strategy across Sales, Marketing, Customer Success, and Partnerships. - Partner with executive leadership on annual planning, territory design, quota setting, capacity modeling, and pipeline generation strategy. - Build scalable forecasting and reporting processes that improve visibility, predictability, and decision-making across the business. - Lead global GTM operational cadence including pipeline reviews, KPI tracking, QBRs, and performance analytics. - Drive operational alignment across regional teams in North America, EMEA, and APAC, while balancing global consistency with regional flexibility. - Optimize end-to-end revenue processes including lead management, opportunity management, renewals, expansion, and customer lifecycle workflows. - Oversee sales compensation administration, incentive design support, and commission operations in partnership with Finance. - Evaluate and improve GTM systems architecture, including CRM, forecasting tools, enrichment platforms, automation tooling, and BI/reporting infrastructure, leveraging best-in-class, next-gen, and/or AI-forward approaches and tooling. - Partner cross-functionally with Finance and Operations on ARR forecasting, scenario planning, budget alignment, and board-level reporting. - Build and mentor a high-performing Revenue Operations organization spanning business operations, systems, analytics, and enablement support functions. - Identify operational bottlenecks and implement scalable automation, workflows, and process improvements. - Deliver actionable insights through dashboards, reporting, funnel analysis, conversion metrics, and performance trend analysis. - Define and execute the strategy around how we best leverage the next generation of AI-enabled RevOps technology and processes to efficiently and effectively enable ARR growth. WHAT WE’RE LOOKING FOR - 10+ years of progressive experience in Revenue Operations, Sales Operations, GTM Strategy, or Business Operations within high-growth SaaS or technology environments. - Experience supporting global go-to-market organizations across multiple regions and segments. - Strong expertise in forecasting, territory planning, quota modeling, pipeline management, and revenue analytics. A data-driven analytical mindset and toolkit is a must. - Deep understanding of SaaS business metrics including ARR, NRR, churn, CAC, pipeline coverage, and sales productivity metrics. - Proven experience building scalable operational processes for rapidly growing organizations. - Strong systems background with platforms such as Salesforce, HubSpot, Clari, Gong, Outreach, LeanData, Tableau, Looker, or similar technologies, including emerging AI-forward RevTech - Demonstrated ability to partner with executive leadership and influence cross-functional stakeholders. - Experience leading and developing high-performing operational teams. - Highly analytical with strong problem-solving, communication, and project management skills. - Comfortable operating both strategically and tactically in fast-paced environments. PREFERRED QUALIFICATIONS - Experience supporting PLG and enterprise sales motions. - Background in scaling Series A through pre-IPO organizations. - Experience with international expansion and global operational frameworks. - Experience partnering with GTM engineers and familiarity with AI-driven GTM tooling, automation, and workflow optimization. - MBA or equivalent business/analytical experience preferred. WHY JOIN US - Opportunity to help shape and scale a rapidly growing global business. - High visibility role partnering directly with executive leadership. - Ability to influence strategy, systems, process, and organizational design. - Fast-paced, high-growth environment with opportunities for ownership, innovation, and career growth. - Competitive compensation, equity, and benefits package.", "summaryDescription" : "VP of Revenue Operations at Antithesis. Skills: Revenue Operations, Go-to-market strategy, Operational efficiency, Predictable revenue growth. Evolve global Revenue Operations strategy. 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"majorSkills" : "Revenue Operations, Go-to-market strategy, Operational efficiency, Predictable revenue growth", "majorSkillsList" : [ "Revenue Operations", "Go-to-market strategy", "Operational efficiency", "Predictable revenue growth" ], "coreResponsibilities" : "Evolve global Revenue Operations strategy, Partner with executive leadership on annual planning, Partner with executive leadership on territory design, Partner with executive leadership on quota setting, Partner with executive leadership on capacity modeling, Partner with executive leadership on pipeline generation strategy, Build scalable forecasting processes, Build scalable reporting processes, Lead global GTM operational cadence, Drive operational alignment across regional teams, Optimize end-to-end revenue processes, Optimize lead management, Optimize opportunity management, Optimize renewals, Optimize expansion, Optimize customer lifecycle workflows, Oversee sales compensation administration, Oversee incentive design support, Oversee commission operations, Evaluate GTM systems architecture, Improve GTM systems architecture, Partner with Finance on ARR forecasting, Partner with Finance on scenario planning, Partner with Finance on budget alignment, Partner with Finance on board-level reporting, Build a high-performing Revenue Operations organization, Mentor a high-performing Revenue Operations organization, Identify operational bottlenecks, Implement scalable automation, Implement workflows, Implement process improvements, Deliver actionable insights, Define strategy for AI-enabled RevOps technology, Execute strategy for AI-enabled RevOps technology, Define strategy for AI-enabled RevOps processes, Execute strategy for AI-enabled RevOps processes", "teamCollaboration" : "Cross-functional stakeholders; Executive leadership; Finance; Operations; Regional teams", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "SaaS business metrics; ARR; NRR; Churn; CAC; Pipeline coverage; Sales productivity metrics; PLG sales motions; Enterprise sales motions; Global operational frameworks; AI-driven GTM tooling", "domainList" : [ "saas-business-metrics", "arr", "nrr", "churn", "cac", "pipeline-coverage", "sales-productivity-metrics", "plg-sales-motions", "enterprise-sales-motions", "global-operational-frameworks", "ai-driven-gtm-tooling" ], "domainSpecificKnowledge" : [ "SaaS business metrics", "ARR", "NRR", "Churn", "CAC", "Pipeline coverage", "Sales productivity metrics", "PLG sales motions", "Enterprise sales motions", "Global operational frameworks", "AI-driven GTM tooling" ], "toolProficiency" : [ "Salesforce", "HubSpot", "Clari", "Gong", "Outreach", "LeanData", "Tableau", "Looker" ], "communicationSkills" : "Board-level reporting", "problemSolvingSkills" : "Problem-solving; Root cause analysis", "outcomesObjectives" : "Drive predictable revenue growth; Drive operational efficiency; Improve forecasting accuracy; Build scalable global processes; Enable ARR growth", "qualificationsBasic" : "10+ years Revenue Operations experience, Experience supporting global go-to-market organizations, Expertise in forecasting, Expertise in territory planning, Expertise in quota modeling, Expertise in pipeline management, Expertise in revenue analytics, Deep understanding of SaaS business metrics, Proven experience building scalable operational processes, Systems background with platforms such as Salesforce, HubSpot, Clari, Gong, Outreach, LeanData, Tableau, Looker, or similar technologies, Demonstrated ability to partner with executive leadership, Demonstrated ability to influence cross-functional stakeholders, Experience leading and developing high-performing operational teams, Highly analytical, Problem-solving skills, Communication skills, Project management skills, Comfortable operating strategically, Comfortable operating tactically", "qualificationsPreferred" : "Experience supporting PLG sales motions, Experience supporting enterprise sales motions, Background in scaling Series A through pre-IPO organizations, Experience with international expansion, Experience with global operational frameworks, Experience partnering with GTM engineers, Familiarity with AI-driven GTM tooling, Familiarity with AI-driven GTM automation, Familiarity with AI-driven GTM workflow optimization, MBA or equivalent business/analytical experience", "rawDescription" : "ABOUT ANTITHESIS Antithesis helps engineering teams find and fix bugs that traditional testing misses. Our platform runs entire systems in a deterministic simulation, breaks them in every way imaginable, and gives engineers a root-cause analysis and perfect reproduction. The result is faster debugging, more reliable software, and more confidence in what ships. As AI accelerates software development, the need for reliable verification is only increasing. Antithesis exists to solve that problem. We are well-funded, deeply technical, and building a category-defining platform for modern software reliability. ABOUT THE ROLE We are looking for a strategic and hands-on Global Revenue Operations Leader to build and scale the operational foundation that powers our go-to-market organization. This person will partner closely with executive leadership across Sales, Marketing, Customer Success, Finance, HR, Strategy & BizOps, and IT to drive predictable revenue growth, operational efficiency, forecasting accuracy, and scalable global processes. The ideal candidate brings a blend of strategic thinking, analytical rigor, systems expertise, a forward-looking approach to RevOps, and operational leadership within high-growth SaaS or technology organizations. This role will oversee global revenue operations strategy including forecasting, planning, territories, compensation operations, systems, reporting, process optimization, and GTM alignment across regions. WHAT YOU’LL DO - Own and evolve the global Revenue Operations strategy across Sales, Marketing, Customer Success, and Partnerships. - Partner with executive leadership on annual planning, territory design, quota setting, capacity modeling, and pipeline generation strategy. - Build scalable forecasting and reporting processes that improve visibility, predictability, and decision-making across the business. - Lead global GTM operational cadence including pipeline reviews, KPI tracking, QBRs, and performance analytics. - Drive operational alignment across regional teams in North America, EMEA, and APAC, while balancing global consistency with regional flexibility. - Optimize end-to-end revenue processes including lead management, opportunity management, renewals, expansion, and customer lifecycle workflows. - Oversee sales compensation administration, incentive design support, and commission operations in partnership with Finance. - Evaluate and improve GTM systems architecture, including CRM, forecasting tools, enrichment platforms, automation tooling, and BI/reporting infrastructure, leveraging best-in-class, next-gen, and/or AI-forward approaches and tooling. - Partner cross-functionally with Finance and Operations on ARR forecasting, scenario planning, budget alignment, and board-level reporting. - Build and mentor a high-performing Revenue Operations organization spanning business operations, systems, analytics, and enablement support functions. - Identify operational bottlenecks and implement scalable automation, workflows, and process improvements. - Deliver actionable insights through dashboards, reporting, funnel analysis, conversion metrics, and performance trend analysis. - Define and execute the strategy around how we best leverage the next generation of AI-enabled RevOps technology and processes to efficiently and effectively enable ARR growth. WHAT WE’RE LOOKING FOR - 10+ years of progressive experience in Revenue Operations, Sales Operations, GTM Strategy, or Business Operations within high-growth SaaS or technology environments. - Experience supporting global go-to-market organizations across multiple regions and segments. - Strong expertise in forecasting, territory planning, quota modeling, pipeline management, and revenue analytics. A data-driven analytical mindset and toolkit is a must. - Deep understanding of SaaS business metrics including ARR, NRR, churn, CAC, pipeline coverage, and sales productivity metrics. - Proven experience building scalable operational processes for rapidly growing organizations. - Strong systems background with platforms such as Salesforce, HubSpot, Clari, Gong, Outreach, LeanData, Tableau, Looker, or similar technologies, including emerging AI-forward RevTech - Demonstrated ability to partner with executive leadership and influence cross-functional stakeholders. - Experience leading and developing high-performing operational teams. - Highly analytical with strong problem-solving, communication, and project management skills. - Comfortable operating both strategically and tactically in fast-paced environments. PREFERRED QUALIFICATIONS - Experience supporting PLG and enterprise sales motions. - Background in scaling Series A through pre-IPO organizations. - Experience with international expansion and global operational frameworks. - Experience partnering with GTM engineers and familiarity with AI-driven GTM tooling, automation, and workflow optimization. - MBA or equivalent business/analytical experience preferred. WHY JOIN US - Opportunity to help shape and scale a rapidly growing global business. - High visibility role partnering directly with executive leadership. - Ability to influence strategy, systems, process, and organizational design. - Fast-paced, high-growth environment with opportunities for ownership, innovation, and career growth. - Competitive compensation, equity, and benefits package.", "summaryDescription" : "VP of Revenue Operations at Antithesis. Skills: Revenue Operations, Go-to-market strategy, Operational efficiency, Predictable revenue growth. Evolve global Revenue Operations strategy. Partner with executive leadership on annual planning", "createdAt" : "2026-06-16T00:26:03.918", "lastUpdated" : "2026-06-16T11:10:43.165", "ingestTimestamp" : "2026-06-16T00:26:03.918", "mongoId" : "6a305edbf292fd229cf750ff", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 250000, "salaryAnnualMax" : 350000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Data analysis", "Process improvement", "Automation implementation", "Leadership", "Revenue Operations", "Go-to-market strategy", "Operational efficiency", "Predictable revenue growth", "Revenue operations strategy", "Business operations", "Forecasting", "Territory planning", "Quota modeling", "Capacity modeling", "Pipeline generation", "Process optimization", "GTM alignment", "Sales compensation administration", "Incentive design", "Commission operations", "Systems architecture", "Reporting infrastructure", "ARR forecasting", "Scenario planning", "Budget alignment", "Board-level reporting", "Systems", "Analytics", "Enablement support", "Funnel analysis", "Conversion metrics", "Performance trend analysis", "RevOps technology", "RevOps processes", "Project management", "SaaS business metrics", "ARR", "NRR", "Churn", "CAC", "Pipeline coverage", "Sales productivity metrics", "PLG sales motions", "Enterprise sales motions", "Global operational frameworks", "AI-driven GTM tooling", "Salesforce", "HubSpot", "Clari", "Gong", "Outreach", "LeanData", "Tableau", "Looker" ], "skillCount" : 54, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "VP", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3059c6f292fd229cf4ab70", "title" : "Senior Manager of Operations", "company" : "AnswersNow", "industry" : "Operations", "salary" : { "min" : 106200.0, "max" : 123900.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:12:32.287", "fingerprint" : "3ed8c070bb6d7a7e42f84bcf1466eec3755016dd1e8895751f4f9844a4c8a467", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/AnswersNow/a63e1e43-bdf2-4577-b2c5-c89283c67389/application", "externalId" : "a63e1e43-bdf2-4577-b2c5-c89283c67389", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceLevel" : "Manager", "technicalSkills" : "HubSpot, ClickUp, Aircall", "professionalSkills" : [ "Sales", "Lead generation", "Customer success", "Operations management", "Team leadership", "Process optimization", "Data analysis", "Cross-functional leadership", "Workflow adjustment" ], "hardSkillsList" : [ "Speed-to-lead metrics", "Conversion metrics", "Data collection" ], "softSkillsList" : [ "Leadership", "Adaptability" ], "hardSkills" : [ { "name" : "Speed-to-lead metrics", "level" : "intermediate" }, { "name" : "Conversion metrics", "level" : "intermediate" }, { "name" : "Data collection", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Adaptability" } ], "majorSkills" : "Sales pipeline management, Clinical intake optimization, Family onboarding, CRM architecture", "majorSkillsList" : [ "Sales pipeline management", "Clinical intake optimization", "Family onboarding", "CRM architecture" ], "coreResponsibilities" : "Lead intake personnel, Scale intake personnel, Coach intake personnel, Manage orientation coach personnel, Drive funnel conversion, Drive funnel velocity, Treat family inquiries as leads, Drive speed-to-lead times, Maximize conversion from inquiry to orientation, Promote model value, Reduce pipeline no-shows, Reduce pipeline reschedules, Reduce process delays, Oversee data collection pipelines, Oversee compliant data collection, Manage medical diagnosis collection, Manage clinical escalations, Manage Release of Information, Translate performance trends into adjustments, Adapt to organizational updates, Resolve family onboarding escalations", "teamCollaboration" : "Cross-functional initiatives; Internal teams", "domainKnowledge" : "Autism therapy; Virtual ABA therapy; Behavioral health operations; Digital healthcare operations", "domainList" : [ "autism-therapy", "virtual-aba-therapy", "behavioral-health-operations", "digital-healthcare-operations" ], "domainSpecificKnowledge" : [ "Autism therapy", "Virtual ABA therapy", "Behavioral health operations", "Digital healthcare operations" ], "toolProficiency" : [ "HubSpot", "ClickUp", "Aircall" ], "communicationSkills" : "Verbal skills; Written skills", "problemSolvingSkills" : "Resolve escalations; Workflow adjustments", "outcomesObjectives" : "Outreach within 1 business day; Maximize conversion to orientation", "qualificationsBasic" : "3+ years managing sales pipelines, 3+ years managing customer success, Experience leading teams, Experience scaling teams, Experience coaching team members, Experience in high-volume operations, Experience in performance-driven operations, Thriving in fast-paced environments, Thriving in shifting startup environments, Comfortable navigating CRMs, Comfortable pulling insights from CRMs, Comfortable navigating dialers, Comfortable pulling insights from dialers, Comfortable navigating task managers, Comfortable pulling insights from task managers, Exceptional verbal skills, Exceptional written skills, Ability to lead cross-functional initiatives, Ability to guide family dynamics", "qualificationsPreferred" : "HubSpot experience, ClickUp experience, Aircall experience, Background in behavioral health, Background in ABA therapy, Background in pediatrics, Background in digital healthcare operations", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Senior Manager of Operations Remote, Anywhere in the US About AnswersNow At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking a high-energy, growth-minded, and sales-driven Senior Manager of Operations to lead, scale, and optimize our clinical intake and family onboarding pipelines. In this role, you will view our operational onboarding journey through a commercial lens—treating every family inquiry as a crucial opportunity to deliver value and expand access to life-changing care. We are looking for a leader who thrives in fast-paced, high-volume environments, commands deep expertise in CRM and lead-generation architecture, and is highly adaptable to rapid organizational evolution. You will directly manage the front lines of our growth, ensuring that from the moment a family reaches out, they experience a seamless, urgent, and deeply supportive path to starting virtual ABA therapy. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - Sales & Conversion Mindset: 3+ years managing or supporting inside sales, intake pipelines, or high-volume customer success environments where speed-to-lead and conversion metrics were core KPIs - Leadership & Scaling Background: Proven experience leading, scaling, and coaching team members within a high-volume, performance-driven operations environment - High Tolerance for Ambiguity: A track record of thriving in fast-paced, shifting startup cultures; you view rapid process adjustments and change as an opportunity to build better systems - Data & Tech Fluency: Highly comfortable navigating and pulling insights from modern CRMs, dialers, and task managers (HubSpot, ClickUp, and Aircall experience is a major plus) - Empathetic & Precise Communication: Exceptional verbal and written skills with the ability to lead cross-functional initiatives internally while guiding sensitive family dynamics with urgency and professionalism - Preferred: Background in behavioral health, ABA therapy, pediatrics, or digital healthcare operations What You’ll Do - Lead, Scale, & Coach Teams: Directly manage the day-to-day intake and orientation teams; coach personnel on call quality, high-velocity outreach execution, and modern workflow standards. - Drive Funnel Conversion & Velocity: Own top-of-funnel pipeline performance. Treat family inquiries as high-priority leads by driving aggressive speed-to-lead times (targeting outreach within 1 business day) and maximizing conversion from inquiry to completed orientation. - Promote Model Value & Reduce Friction: Ensure families understand the clinical advantages of virtual ABA therapy, while systematically eliminating pipeline no-shows, reschedules, and process delays. - Govern Document & Data Operations: Oversee high-volume, compliant data collection pipelines, including medical diagnosis collection, clinical escalations, and Release of Information (ROI) management across HubSpot and ClickUp. - Champion Operational Agility: Thrives on continuous improvement; quickly translate daily performance trends into workflow adjustments, adapt to rapid organizational updates, and resolve complex family onboarding escalations. What we Offer - $106,200- $123,900 annual salary - Fully remote – work from anywhere in the U.S. - Flexible hours with an async-friendly team culture More About AnswersNow AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support! Learn more about us at getanswersnow.com http://getanswersnow.com.", "summaryDescription" : "Senior Manager of Operations at AnswersNow. Skills: Sales pipeline management, Clinical intake optimization, Family onboarding, CRM architecture. Lead intake personnel. Scale intake personnel", "createdAt" : "2026-06-16T00:23:48.110", "lastUpdated" : "2026-06-16T10:12:32.287", "ingestTimestamp" : "2026-06-16T00:23:48.110", "mongoId" : "6a3059c6f292fd229cf4ab70", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 106200, "salaryAnnualMax" : 123900, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Speed-to-lead metrics", "Conversion metrics", "Data collection", "Leadership", "Adaptability", "Sales pipeline management", "Clinical intake optimization", "Family onboarding", "CRM architecture", "Sales", "Lead generation", "Customer success", "Operations management", "Team leadership", "Process optimization", "Data analysis", "Cross-functional leadership", "Workflow adjustment", "Autism therapy", "Virtual ABA therapy", "Behavioral health operations", "Digital healthcare operations", "HubSpot", "ClickUp", "Aircall" ], "skillCount" : 25, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c902c74d8ee00a097f779", "title" : "Head of Operations", "company" : "Lyra Technology Group", "industry" : "Technology", "salary" : { "min" : 180000.0, "max" : 225000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Chicago", "locations" : [ "Chicago" ], "timestamp" : "2026-06-16T03:37:46.588", "fingerprint" : "e6a5092802a96169a10a1c9dc17d408a8226fb9cae5a1cc6ace6031102453e5c", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/lyratechgroup/jobs/5251695008", "externalId" : "5251695008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Operations management", "Financial acumen", "Project management", "Service delivery management", "Revenue growth identification", "Operational expansion development" ], "hardSkillsList" : [ "Budget management", "Cost control", "Data-informed decision making", "Performance tracking", "Stakeholder influence" ], "hardSkills" : [ { "name" : "Budget management", "level" : "intermediate" }, { "name" : "Cost control", "level" : "intermediate" }, { "name" : "Data-informed decision making", "level" : "intermediate" }, { "name" : "Performance tracking", "level" : "intermediate" }, { "name" : "Stakeholder influence", "level" : "intermediate" } ], "majorSkills" : "Operational strategy, Process optimization, Team leadership, Budget management", "majorSkillsList" : [ "Operational strategy", "Process optimization", "Team leadership", "Budget management" ], "coreResponsibilities" : "Oversee company's day-to-day operations, Ensure efficiency across all departments, Drive operational excellence across all departments, Implement company's strategic vision, Optimize processes, Optimize systems, Optimize resources, Improve operational workflows, Enhance productivity, Scale business operations to support growth, Foster a collaborative and high-performance culture, Align operations with company goals and objectives", "teamCollaboration" : "Cross-functional teams; Across departments; Executive leadership", "projectManagementSkills" : [ "Project management instincts", "Follow-through" ], "domainKnowledge" : "Service-based industry; Client-facing industry; Technology services; MSP environment; ITIL; Service management frameworks", "domainList" : [ "service-based-industry", "client-facing-industry", "technology-services", "msp-environment", "itil", "service-management-frameworks" ], "domainSpecificKnowledge" : [ "Service-based industry", "Client-facing industry", "Technology services", "MSP environment", "ITIL", "Service management frameworks" ], "communicationSkills" : "Present operational insights; Influence stakeholders; Present clearly", "problemSolvingSkills" : "Data-informed decisions", "outcomesObjectives" : "Deliver measurable business outcomes; Ensure satisfaction and retention", "qualificationsBasic" : "5+ years of operations management experience, Translate organizational goals into clear operational strategies and execution plans, Manage client or customer relationships at a high level, Establish KPIs, Track performance, Present operational insights to leadership on a regular basis, Work effectively across teams, Influence stakeholders, Present clearly to executive leadership, Identify opportunities for revenue growth or operational expansion", "qualificationsPreferred" : "MBA or advanced degree preferred, Experience in a technology services or MSP environment is a plus, Familiarity with tools such as PSA platforms, CRM systems, or RMM software is a plus, Working knowledge of ITIL or similar service management frameworks", "rawDescription" : "Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.   About the Role The Head of Operations is responsible for overseeing the company's day-to-day operations, ensuring efficiency, and driving operational excellence across all departments. This key leadership role works closely with the CEO and other executives to implement the company's strategic vision while optimizing processes, systems, and resources. They focus on improving operational workflows, enhancing productivity, and scaling business operations to support growth. Additionally, they play a vital role in fostering a collaborative and high-performance culture, ensuring that the company's operations are aligned with the company's goals and objectives for long-term success. Key Responsibilities Operational Strategy MBA or advanced degree preferred. 5+ years of operations management experience, ideally in a service-based or client-facing industry, with a track record of driving efficiency and delivering measurable business outcomes. Proven ability to lead and develop cross-functional teams, fostering a culture of accountability, collaboration, and continuous improvement across departments. Strong financial acumen, including experience managing operational budgets, controlling costs, and making data-informed decisions that balance profitability with service quality. Ability to translate organizational goals into clear operational strategies and execution plans, with strong project management instincts and follow-through. Demonstrated success managing client or customer relationships at a high level, including overseeing service delivery, handling escalations, and ensuring satisfaction and retention. Comfort working with data and reporting tools to establish KPIs, track performance, and present operational insights to leadership on a regular basis. Strong communication and collaboration skills, with the ability to work effectively across teams, influence stakeholders, and present clearly to executive leadership. Experience identifying opportunities for revenue growth or operational expansion, including developing new service offerings or recurring revenue models. Experience in a technology services or MSP environment is a strong plus. Familiarity with tools such as PSA platforms, CRM systems, or RMM software is a plus, as is working knowledge of ITIL or similar service management frameworks. The targeted annual base salary range for this role is $180,000 - $225,000 + performance-based bonus, depending on experience and proven track record. Benefits include health insurance and 401k program.", "summaryDescription" : "Head of Operations at Lyra Technology Group. Skills: Operational strategy, Process optimization, Team leadership, Budget management. Oversee company's day-to-day operations. Ensure efficiency across all departments", "postedDate" : "2026-06-14T20:44:17.640", "createdAt" : "2026-06-14T20:44:17.640", "lastUpdated" : "2026-06-16T03:37:46.588", "ingestTimestamp" : "2026-06-14T20:44:17.640", "mongoId" : "6a2c902c74d8ee00a097f779", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 180000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Budget management", "Cost control", "Data-informed decision making", "Performance tracking", "Stakeholder influence", "Operational strategy", "Process optimization", "Team leadership", "Operations management", "Financial acumen", "Project management", "Service delivery management", "Revenue growth identification", "Operational expansion development", "Project management instincts", "Follow-through", "Service-based industry", "Client-facing industry", "Technology services", "MSP environment", "ITIL", "Service management frameworks" ], "skillCount" : 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"locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Director", "technicalSkills" : "AI tools, AI-supported workflows, AI-driven automation, Administrative tools, AI-powered sentiment analysis", "professionalSkills" : [ "Clinician engagement strategy", "Operational efficiency", "Provider network management", "Performance optimization", "Professional development", "Provider relations" ], "hardSkillsList" : [ "Clinical operations", "Workflow optimization", "Training module creation", "Performance dashboard creation", "Capacity optimization", "Continuity of care", "Clinician support experience", "Burnout mitigation", "SOP standardization", "Documentation burden reduction", "Sentiment analysis", "Problem-solving", "Performance concerns resolution", "Clinical standards synchronization", "Provider competency frameworks" ], "hardSkills" : [ { "name" : "Clinical operations", "level" : "intermediate" }, { "name" : "Workflow optimization", "level" : "intermediate" }, { "name" : "Training module creation", "level" : "intermediate" }, { "name" : "Performance dashboard creation", "level" : "intermediate" }, { "name" : "Capacity optimization", "level" : "intermediate" }, { "name" : "Continuity of care", "level" : "intermediate" }, { "name" : "Clinician support experience", "level" : "intermediate" }, { "name" : "Burnout mitigation", "level" : "intermediate" }, { "name" : "SOP standardization", "level" : "intermediate" }, { "name" : "Documentation burden reduction", "level" : "intermediate" }, { "name" : "Sentiment analysis", "level" : "intermediate" }, { "name" : "Problem-solving", "level" : "intermediate" }, { "name" : "Performance concerns resolution", "level" : "intermediate" }, { "name" : "Clinical standards synchronization", "level" : "intermediate" }, { "name" : "Provider competency frameworks", "level" : "intermediate" } ], "majorSkills" : "Clinician support, Clinical operations, Provider network, Burnout mitigation", "majorSkillsList" : [ "Clinician support", "Clinical operations", "Provider network", "Burnout mitigation" ], "coreResponsibilities" : "Support clinician onboarding, Complete initial training, Complete ongoing training, Support timely licensure applications, Support accurate licensure approvals, Train clinicians on products, Train clinicians on tools, Train clinicians on technology, Serve as operational owner, Optimize clinician schedules, Optimize clinician capacity, Coordinate clinician coverage, Ensure clinicians use tools, Ensure clinicians use resources, Monitor clinician support experience, Improve clinician support experience, Define clinician engagement strategy, Define clinician retention strategy, Identify operational friction points, Mitigate organizational barriers, Establish Clinician Success Playbook, Standardize SOPs for support, Standardize SOPs for development, Standardize SOPs for performance, Leverage AI for automation, Reduce documentation burden, Maximize capacity for care, Harness AI for sentiment analysis, Monitor clinician morale, Intervene proactively, Provide targeted support, Act as senior escalation point, Resolve professional conflicts, Resolve performance concerns, Partner with clinical leadership, Synchronize support initiatives", "teamCollaboration" : "Cross-functional teams; Clinical leadership partnership", "domainKnowledge" : "Autism therapy; Virtual ABA therapy; Behavioral health operations; Digital health; Telehealth", "domainList" : [ "autism-therapy", "virtual-aba-therapy", "behavioral-health-operations", "digital-health", "telehealth" ], "domainSpecificKnowledge" : [ "Autism therapy", "Virtual ABA therapy", "Behavioral health operations", "Digital health", "Telehealth" ], "toolProficiency" : [ "AI tools", "AI-supported workflows", "AI-driven automation", "Administrative tools", "AI-powered sentiment analysis" ], "communicationSkills" : "Clear guidance; Supportive guidance", "documentationSkills" : "Documentation burden reduction", "problemSolvingSkills" : "Strategic problem-solving; Creative solutions; Problem-solving", "outcomesObjectives" : "Reduce documentation burden; Mitigate burnout; Support high quality care; Meet utilization goals; Drive provider satisfaction; Reduce turnover; Ensure clinical stability; Maximize capacity for care; Monitor clinician morale; Ensure synchronized initiatives", "qualificationsBasic" : "Bachelor's degree or equivalent, 3-5 years supporting clinicians, Behavioral health operations background, Designing, implementing, optimizing workflows, Leveraging AI tools for operations, Identify operational bottlenecks, Develop data-driven solutions, Creating standardized training modules, Creating clinical manuals, Creating performance dashboards, Translate technical/operational changes", "qualificationsPreferred" : "Digital health experience, Telehealth experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Director of Clinician Support & Success Remote, Anywhere in the US About AnswersNow At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking an operational and clinically-minded Director of Clinician Support & Success to champion our provider network. In this role, you will define our end-to-end clinician engagement strategy, leveraging AI-driven tools to reduce documentation burdens, actively mitigate burnout, and support clinicians to provide high quality clinical care. We are looking for a strategic problem-solver who can seamlessly bridge clinician efficiency and success with operational efficiency—ensuring our providers are fully supported, trained, and optimized from day one. You will serve as the ultimate advocate for our clinicians, ensuring they have the resources, coverage, and frictionless technology needed to deliver life-changing care and meet utilization goals within a fast-paced environment. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - Education: Bachelor's degree or equivalent in education and experience - Experience: Minimum of 3-5 years of experience directly supporting clinicians within a digital health or telehealth environment. - Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale. - AI Literacy: Practical experience leveraging AI tools to streamline operations. - Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions. - Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards. - Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams. What You’ll Do - Support clinician onboarding and completion of initial and ongoing training. - Support timely and accurate clinician licensure applications and approvals. - Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows. - Serve as the operational owner of clinician support across platform, portal, and technical questions. - Help optimize clinician schedules and capacity to support success and utilization. - Coordinate clinician coverage during time off to maintain continuity of care for clients. - Ensure clinicians are using available tools and resources to maximize clinical success. - Monitor and improve clinician support experience, including clinician NPS and related feedback trends. - Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families. - Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care. - Establish the \"Clinician Success Playbook,\" standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows. - Leverage AI-driven automation and administrative tools to reduce the \"documentation burden\" on clinicians, maximizing their capacity for direct client care. - Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support. - Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns. - Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks. What we Offer - $117,000 - $136,500 annual salary - Fully remote – work from anywhere in the U.S. - Flexible hours with an async-friendly team culture More About AnswersNow AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support! Learn more about us at getanswersnow.com http://getanswersnow.com.", "summaryDescription" : "Director of Clinician Support & Success at AnswersNow. Skills: Clinician support, Clinical operations, Provider network, Burnout mitigation. Support clinician onboarding. Complete initial training", "createdAt" : "2026-06-16T01:59:42.660", "lastUpdated" : "2026-06-16T10:46:50.188", "ingestTimestamp" : "2026-06-16T01:59:42.660", "mongoId" : "6a307e9cf292fd229c050d79", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 117000, "salaryAnnualMax" : 136500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Clinical operations", "Workflow optimization", "Training module creation", "Performance dashboard creation", "Capacity optimization", "Continuity of care", "Clinician support experience", "Burnout mitigation", "SOP standardization", "Documentation burden reduction", "Sentiment analysis", "Problem-solving", "Performance concerns resolution", "Clinical standards synchronization", "Provider competency frameworks", "Clinician support", "Provider network", "Clinician engagement strategy", "Operational efficiency", "Provider network management", "Performance optimization", "Professional development", "Provider relations", "Autism therapy", "Virtual ABA therapy", "Behavioral health operations", "Digital health", "Telehealth", "AI tools", "AI-supported workflows", "AI-driven automation", "Administrative tools", "AI-powered sentiment analysis" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3074c8f292fd229c00949c", "title" : "Support Operations Data Analyst", "company" : "Harvey", "industry" : "User Operations", "salary" : { "min" : 112000.0, "max" : 168000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "New York", "locations" : [ "New York" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T09:07:52.715", "fingerprint" : "e86340a7f1f008fb08f358eba99362f8cbb1cbcd3cf6923750b200c59b343674", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/harvey/f8857e81-4062-4669-a7e3-7b73b114979b/application", "externalId" : "f8857e81-4062-4669-a7e3-7b73b114979b", "industryFunction" : { }, "structuredLocations" : [ { "city" : "New York", "state" : "New York", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "40.7127281,-74.0060152" } ], "locationText" : "New York, New York, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL, Python, R, Scala, Spark, Dbt, Tableau, Power BI, Looker, Snowflake, BigQuery, Redshift, Databricks, Fivetran, Airflow, Dbt Cloud, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, GCP, Azure", "professionalSkills" : [ "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Analytics engineering", "Quantitative analysis" ], "hardSkillsList" : [ "Data analysis", "Data engineering", "ML/AI", "BI development", "Data warehousing", "ETL processes", "Data visualization", "Statistical modeling", "A/B testing", "Causal inference" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Data engineering", "level" : "intermediate" }, { "name" : "ML/AI", "level" : "intermediate" }, { "name" : "BI development", "level" : "intermediate" }, { "name" : "Data warehousing", "level" : "intermediate" }, { "name" : "ETL processes", "level" : "intermediate" }, { "name" : "Data visualization", "level" : "intermediate" }, { "name" : "Statistical modeling", "level" : "intermediate" }, { "name" : "A/B testing", "level" : "intermediate" }, { "name" : "Causal inference", "level" : "intermediate" } ], "majorSkills" : "Data Science, Data Engineering, Machine Learning, Business Intelligence", "majorSkillsList" : [ "Data Science", "Data Engineering", "Machine Learning", "Business Intelligence" ], "coreResponsibilities" : "Develop and maintain data pipelines, Build and optimize data models, Design and implement BI solutions, Perform statistical analysis, Develop and deploy ML models, Collaborate with stakeholders, Ensure data quality and integrity, Monitor and troubleshoot data systems", "teamCollaboration" : "Cross-functional teams; Stakeholder engagement", "domainKnowledge" : "Cloud data stacks; ML frameworks; BI platforms; Statistical methods", "domainList" : [ "cloud-data-stacks", "ml-frameworks", "bi-platforms", "statistical-methods" ], "domainSpecificKnowledge" : [ "Cloud data stacks", "ML frameworks", "BI platforms", "Statistical methods" ], "toolProficiency" : [ "SQL", "Python", "R", "Spark", "Dbt", "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "AWS", "GCP", "Azure" ], "problemSolvingSkills" : "Data-driven decision making; Troubleshooting", "qualificationsBasic" : "5+ years of experience, Bachelor's degree in Statistics, Computer Science, Mathematics, or related field, Proficiency in SQL", "qualificationsPreferred" : "PhD preferred, Experience with specific ML frameworks, Cloud platform certifications", "remoteFriendly" : true, "rawDescription" : "WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW User Operations runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the User Operations org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace. WHAT YOU'LL DO - Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences - Translate support data into clear narratives: what's happening, why, and what to do about it - Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time - Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance - Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need - Work with Harvey's central data team to connect support data to broader product and customer data sources - Identify and close data collection gaps — if we can't measure it, help define how we should - Design feedback loops that connect support signals to Product, Engineering, and Customer Success - Quantify the operational cost of product bugs, feature gaps, and onboarding failures - Contribute to QA analytics as the QA program matures - Track ticket deflection, AI/chatbot performance, and self-service effectiveness - Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools - Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders WHAT YOU HAVE Required - 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function - Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't - SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas) - Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent - Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly - Strong data storytelling — you don't just present numbers, you write the narrative - Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at Strong Plus - Experience with Python for data manipulation or automation - Familiarity with dbt or similar data transformation tooling - Experience building or contributing to QA analytics programs - Background supporting enterprise SaaS or AI-native products - Experience working with Zendesk APIs or extracting data beyond standard reporting Key Attributes - AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier - Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask - Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong - Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself - Ownership: you treat User Operations analytics as your problem to solve, not a ticket queue to process COMPENSATION $112,000 - $168,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai", "summaryDescription" : "Support Operations Data Analyst at Harvey. Skills: Data Science, Data Engineering, Machine Learning, Business Intelligence. Develop and maintain data pipelines. Build and optimize data models", "createdAt" : "2026-06-16T00:27:42.363", "lastUpdated" : "2026-06-16T09:07:52.715", "ingestTimestamp" : "2026-06-16T00:27:42.363", "mongoId" : "6a3074c8f292fd229c00949c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 112000, "salaryAnnualMax" : 168000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Data engineering", "ML/AI", "BI development", "Data warehousing", "ETL processes", "Data visualization", "Statistical modeling", "A/B testing", "Causal inference", "Data Science", "Data Engineering", "Machine Learning", "Business Intelligence", "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Analytics engineering", "Quantitative analysis", "Cloud data stacks", "ML frameworks", "BI platforms", "Statistical methods", "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified", "SQL", "Python", "R", "Spark", "Dbt", "Tableau", "Power BI", "Looker", "Snowflake", "BigQuery", "Redshift", "Databricks", "Fivetran", "Airflow", "Scikit-learn", "TensorFlow", "PyTorch", "XGBoost", "LightGBM", "Hugging Face", "MLflow", "AWS", "GCP", "Azure" ], "skillCount" : 52, "jobCategory" : "engineering", "jobSubcategory" : "data", "seniorityLevel" : "Mid", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3074c8f292fd229c00949a", "title" : "Support Operations Data Analyst", "company" : "Harvey", "industry" : "User Operations", "salary" : { "min" : 112000.0, "max" : 168000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Remote", "locations" : [ "Remote" ], "certifications" : [ "GCP Professional Data Engineer", "AWS Data Analytics", "Databricks Certified", "Dbt Certified" ], "timestamp" : "2026-06-16T13:40:39.455", "fingerprint" : "6e5861a0ce04d60da6552f1bed0459f161a3df76a2846d35d41b05a337122c37", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/harvey/e69f2050-b4c0-4fbb-9852-2c60d2adbb45/application", "externalId" : "e69f2050-b4c0-4fbb-9852-2c60d2adbb45", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "technicalSkills" : "SQL, Python, R, Scala, Spark, Dbt, Snowflake, BigQuery, Redshift, Databricks, Dbt Cloud, Fivetran, Airflow, Delta Lake, Scikit-learn, TensorFlow, PyTorch, XGBoost, LightGBM, Hugging Face, MLflow, AWS, GCP, Azure, SageMaker, Vertex AI, Synapse, ML Studio, Athena, S3, Glue", "professionalSkills" : [ "Data modeling", "Statistical analysis", "Machine learning", "Business intelligence", "Analytics engineering", "Quantitative analysis" ], "hardSkillsList" : [ "Data analysis", "Data engineering", "Machine learning", "AI", "Business intelligence", "Analytics engineering", "Quantitative analysis", "Statistical methods", "ML frameworks", "BI platforms", "Cloud data stacks", "Modelling skills" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Data engineering", "level" : "intermediate" }, { "name" : "Machine learning", "level" : "intermediate" }, { "name" : "AI", "level" : "intermediate" }, { "name" : "Business intelligence", "level" : "intermediate" }, { "name" : "Analytics engineering", "level" : "intermediate" }, { "name" : "Quantitative analysis", "level" : "intermediate" }, { "name" : "Statistical methods", "level" : "intermediate" }, { "name" : "ML frameworks", "level" : "intermediate" }, { "name" : "BI platforms", "level" : "intermediate" }, { "name" : "Cloud data stacks", "level" : "intermediate" }, { "name" : "Modelling skills", "level" : "intermediate" } ], "majorSkills" : "Data Science, Data Engineering, Machine Learning, Business Intelligence", "majorSkillsList" : [ "Data Science", "Data Engineering", "Machine Learning", "Business Intelligence" ], "coreResponsibilities" : "Develop and maintain data pipelines, Build and deploy machine learning models, Create and manage BI dashboards, Perform statistical analysis, Collaborate with stakeholders to define data requirements, Ensure data quality and integrity, Optimize data infrastructure, Stay updated on industry trends", "teamCollaboration" : "Cross-functional teams; Stakeholders", "domainKnowledge" : "Cloud data services; ML frameworks; BI platforms; Cloud data stacks; Modelling skills", "domainList" : [ "cloud-data-services", "ml-frameworks", "bi-platforms", "cloud-data-stacks", "modelling-skills" ], "domainSpecificKnowledge" : [ "Cloud data services", "ML frameworks", "BI platforms", "Cloud data stacks", "Modelling skills" ], "toolProficiency" : [ "Tableau", "Power BI", "Looker", "Metabase", "Superset", "Qlik", "MicroStrategy" ], "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Data-driven decision making", "qualificationsBasic" : "5+ years of experience in data analytics, Proficiency in SQL, Bachelor's degree in a quantitative field", "qualificationsPreferred" : "Master's degree or PhD preferred, Experience with cloud platforms (AWS, GCP, Azure), Experience with ML frameworks (scikit-learn, TensorFlow, PyTorch), GCP Professional Data Engineer certification, AWS Data Analytics certification, Databricks Certified certification, Dbt Certified certification", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW User Operations runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the User Operations org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace. WHAT YOU'LL DO - Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences - Translate support data into clear narratives: what's happening, why, and what to do about it - Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time - Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance - Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need - Work with Harvey's central data team to connect support data to broader product and customer data sources - Identify and close data collection gaps — if we can't measure it, help define how we should - Design feedback loops that connect support signals to Product, Engineering, and Customer Success - Quantify the operational cost of product bugs, feature gaps, and onboarding failures - Contribute to QA analytics as the QA program matures - Track ticket deflection, AI/chatbot performance, and self-service effectiveness - Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools - Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders WHAT YOU HAVE Required - 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function - Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't - SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas) - Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent - Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly - Strong data storytelling — you don't just present numbers, you write the narrative - Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at Strong Plus - Experience with Python for data manipulation or automation - Familiarity with dbt or similar data transformation tooling - Experience building or contributing to QA analytics programs - Background supporting enterprise SaaS or AI-native products - Experience working with Zendesk APIs or extracting data beyond standard reporting Key Attributes - AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier - Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask - Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong - Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself - Ownership: you treat User Operations analytics as your problem to solve, not a ticket queue to process COMPENSATION $112,000 - $168,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai", "summaryDescription" : "Support Operations Data Analyst at Harvey. Skills: Data Science, Data Engineering, Machine Learning, Business Intelligence. Develop and maintain data pipelines. 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By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW User Operations runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the User Operations org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace. WHAT YOU'LL DO - Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences - Translate support data into clear narratives: what's happening, why, and what to do about it - Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time - Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance - Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need - Work with Harvey's central data team to connect support data to broader product and customer data sources - Identify and close data collection gaps — if we can't measure it, help define how we should - Design feedback loops that connect support signals to Product, Engineering, and Customer Success - Quantify the operational cost of product bugs, feature gaps, and onboarding failures - Contribute to QA analytics as the QA program matures - Track ticket deflection, AI/chatbot performance, and self-service effectiveness - Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools - Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders WHAT YOU HAVE Required - 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function - Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't - SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas) - Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent - Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly - Strong data storytelling — you don't just present numbers, you write the narrative - Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at Strong Plus - Experience with Python for data manipulation or automation - Familiarity with dbt or similar data transformation tooling - Experience building or contributing to QA analytics programs - Background supporting enterprise SaaS or AI-native products - Experience working with Zendesk APIs or extracting data beyond standard reporting Key Attributes - AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier - Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask - Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong - Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself - Ownership: you treat User Operations analytics as your problem to solve, not a ticket queue to process COMPENSATION $112,000 - $168,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai", "summaryDescription" : "Support Operations Data Analyst at Harvey. 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"5eb0fcbff58f584c54835982d948ffc03eb644ce160cf24b257878c28184d334", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://vagaro.breezy.hr/p/91a488c518dc-director-of-payment-operations-and-financial-services", "externalId" : "91a488c518dc", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Pleasanton", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.6624312,-121.8746789" } ], "locationText" : "Pleasanton, California, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "workSiteFlexibility" : "Onsite", "rawDescription" : "Vagaro", "summaryDescription" : "Director of Payment Operations and Financial Services at Vagaro", "createdAt" : "2026-06-14T21:02:37.955", "lastUpdated" : "2026-06-16T01:04:25.597", "ingestTimestamp" : "2026-06-14T21:02:37.955", "mongoId" : "69ce9d152beec4dd3d7a2f18", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 175000, "salaryAnnualMax" : 250000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc3ac74d8ee00a0a0a0de", "title" : "Manager, Aircraft Maintenance Operations", "company" : "Amazon. com Services LLC", "industry" : "Supply Chain/Transportation Management, Supply Chain Management, transportation and logistics", "salary" : { "min" : 40000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Erlanger, Kentucky, USA", "locations" : [ "Erlanger, Kentucky, USA" ], "certifications" : [ "FAA Part 65 Airframe and Powerplant certificate" ], "timestamp" : "2026-06-15T03:23:45.399", "fingerprint" : "0fd3634b109f68968d214dca00b8615b3383f467bed947d59a544f71872f8e63", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.jobs/jobs/10448379/apply", "externalId" : "260f7d63-3c64-4885-9792-36c77b23855f", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Erlanger", "state" : "Kentucky", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "39.0167275,-84.6007773" } ], "locationText" : "Erlanger, Kentucky, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "Generative AI, AI/ML", "professionalSkills" : [ "Operational excellence", "Data-driven strategy", "Process management", "Resource planning", "Continuous improvement", "Vendor management", "Stakeholder management", "Cross-functional coordination" ], "hardSkillsList" : [ "Fleet health monitoring", "Maintenance operations" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Fleet health monitoring", "level" : "intermediate" }, { "name" : "Maintenance operations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Aircraft maintenance, AI transformation, Operations management", "majorSkillsList" : [ "Aircraft maintenance", "AI transformation", "Operations management" ], "coreResponsibilities" : "Oversee daily maintenance operations workflow, Ensure effective communication, Coordinate between providers and operations, Manage real-time operational decisions, Minimize network disruption, Maintain schedule integrity, Develop fleet health monitoring strategies, Drive AI/ML implementation, Synthesize data for insights, Serve as primary contact, Develop communication protocols, Manage service impacts, Manage customer experience, Create data-driven strategies, Maximize maintenance OTP, Develop lessons learned, Improve maintenance operations, Champion AI solution adoption, Evaluate emerging tools, Lead pilot efforts, Provide feedback for improvement", "teamCollaboration" : "Maintenance providers; Network operations; Carrier Maintenance Control; External providers", "projectManagementSkills" : [ "Program management" ], "domainKnowledge" : "Aviation expertise; 14CFR 121 operations; Aircraft maintenance", "domainList" : [ "aviation-expertise", "14cfr-121-operations", "aircraft-maintenance" ], "domainSpecificKnowledge" : [ "Aviation expertise", "14CFR 121 operations", "Aircraft maintenance" ], "toolProficiency" : [ "GenAI tools" ], "communicationSkills" : "Synthesize data; Surface actionable insights; Clear guidance", "documentationSkills" : "Document lessons learned", "innovationCreativity" : "AI-enabled transformation; Emerging technology", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Recovery scenarios", "specialRequirements" : "Rotating shifts, Nights, Weekends, Holidays", "outcomesObjectives" : "Minimize network disruption; Maintain schedule integrity; Maximize maintenance On-Time Performance", "qualificationsBasic" : "Bachelor's degree, 5+ years program management, 5+ years airline experience, 14CFR 121 operations experience, FAA Part 65 certificate", "qualificationsPreferred" : "Experience driving insights at scale, Experience with data analytics implementation, Experience with technology implementation", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you ready to lead the transformation of aircraft maintenance operations through Generative AI and emerging technology? Join Amazon AIR's Network Control Center Maintenance Operations team (MXO) and shape the future of how a global fleet is maintained, optimized, and scaled. Amazon AIR is seeking a Manager, Aircraft Maintenance Operations to drive operational excellence at the intersection of aviation expertise, AI/ML innovation, and data-driven strategy. In this role, you won't just manage maintenance operations, you'll architect the next generation of tools, processes, and best practices that keep Amazon's air network moving safely and efficiently. The Maintenance Operations team (MXO) is rapidly evolving, incorporating GenAI-powered analytics, real-time fleet health monitoring, and intelligent automation to move from reactive maintenance to predictive, insight-driven operations. This is a rare opportunity to lead — not just use — AI-enabled transformation in aviation maintenance at global scale. This role supports Amazon Air's 24/7 Network Control Center. Flexibility to work rotating shifts, including nights, weekends, and holidays, may be required as business needs evolve. Key job responsibilities - Oversee daily maintenance operations workflow, ensuring effective communication and coordination between maintenance providers and network operations - Manage real-time operational decisions regarding maintenance events, aircraft swaps, and recovery scenarios to minimize network disruption and maintain schedule integrity - Develop and drive real-time fleet health monitoring strategies and technical readiness assessments for the Amazon Air global fleet - Drive implementation of AI/ML technologies to enhance operational maintenance strategies, leveraging GenAI tools to synthesize data and surface actionable insights - Serve as primary contact for maintenance-related communications, developing protocols to manage service impacts and customer experience - Create data-driven strategies to maximize maintenance On-Time Performance - Develop and document lessons learned to continually improve maintenance operations across the network - Champion adoption of approved AI solutions within daily workflows — evaluating emerging tools, leading pilot efforts, and providing feedback that shapes continuous process improvement A day in the life As a Aircraft Maintenance Manager, you'll review fleet health dashboards, lead operational calls briefing stakeholders on aircraft status and recovery plans, and make real-time decisions during AOG events to protect network integrity. You'll coordinate with carrier Maintenance Control teams and external providers, analyze maintenance trends using AI-enabled tools to drive proactive strategies, and document lessons learned. Throughout the day, you're the senior voice translating complex technical situations into clear guidance — operating at the intersection of aviation expertise and emerging technology. Basic Qualifications: - Bachelor's degree - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - 5+ years Airline, military, or equivalent experience with 14CFR 121 operations in line maintenance, maintenance control, heavy maintenance or equivalent - FAA Part 65 Airframe and Powerplant certificate or equivalent. - Experience with data analytics and technology implementation in aviation Preferred Qualifications: - Experience using data and metrics to drive actionable insights at scale - Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders - 5+ years of driving process improvements experience - Background in aircraft maintenance control and line maintenance operations - Understanding of machine learning fundamentals and their potential in maintenance forecasting Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, KY, Erlanger - 115,400.00 - 160,000.00 USD annually", "summaryDescription" : "Manager, Aircraft Maintenance Operations at Amazon. com Services LLC. Skills: Aircraft maintenance, AI transformation, Operations management. Oversee daily maintenance operations workflow. Ensure effective communication", "postedDate" : "2026-06-13T00:00:00.000", "createdAt" : "2026-06-13T21:17:30.629", "lastUpdated" : "2026-06-15T03:23:45.399", "ingestTimestamp" : "2026-06-13T21:17:30.629", "mongoId" : "6a2cc3ac74d8ee00a0a0a0de", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.jobs/jobs/10448379/apply", "salaryAnnualMin" : 40000, "salaryAnnualMax" : 160000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Fleet health monitoring", "Maintenance operations", "Leadership", "Aircraft maintenance", "AI transformation", "Operations management", "Operational excellence", "Data-driven strategy", "Process management", "Resource planning", "Continuous improvement", "Vendor management", "Stakeholder management", "Cross-functional coordination", "Program management", "Aviation expertise", "14CFR 121 operations", "FAA Part 65 Airframe and Powerplant certificate", "GenAI tools" ], "skillCount" : 19, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Logistics", "llmIndustryConfidence" : 0.95 }, { "id" : "6a3059c6f292fd229cf4ab6d", "title" : "Director of Clinician Support & Success", "company" : "AnswersNow", "industry" : "Clinical", "salary" : { "min" : 117000.0, "max" : 136500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T10:07:10.680", "fingerprint" : "02cab98fc194a1995dd915aa4b552e7e8312387e4f0ec407eacb9850c9cccd64", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/AnswersNow/93bfe821-f961-473e-bed6-668f50bdb78a/application", "externalId" : "93bfe821-f961-473e-bed6-668f50bdb78a", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Director", "technicalSkills" : "AI", "professionalSkills" : [ "Clinical operations", "Workflow optimization", "Performance dashboards", "Provider relations" ], "hardSkillsList" : [ "AI tool utilization", "Training module creation", "Performance metric tracking" ], "hardSkills" : [ { "name" : "AI tool utilization", "level" : "intermediate" }, { "name" : "Training module creation", "level" : "intermediate" }, { "name" : "Performance metric tracking", "level" : "intermediate" } ], "majorSkills" : "Clinician support, Clinical operations, Provider network management, Burnout mitigation", "majorSkillsList" : [ "Clinician support", "Clinical operations", "Provider network management", "Burnout mitigation" ], "coreResponsibilities" : "Support clinician onboarding, Complete initial training, Complete ongoing training, Support timely licensure applications, Support accurate licensure approvals, Train clinicians on products, Train clinicians on tools, Train clinicians on technology, Serve as operational owner, Optimize clinician schedules, Optimize clinician capacity, Coordinate clinician coverage, Ensure clinicians use tools, Ensure clinicians use resources, Monitor clinician support experience, Improve clinician support experience, Define clinician engagement strategy, Define clinician retention strategy, Identify operational friction points, Mitigate organizational barriers, Establish Clinician Success Playbook, Standardize SOPs for support, Standardize SOPs for development, Standardize SOPs for performance, Leverage AI for automation, Reduce documentation burden, Maximize capacity for care, Harness AI sentiment analysis, Monitor clinician morale, Act as senior escalation point, Resolve professional conflicts, Resolve performance concerns, Partner with clinical leadership, Synchronize support initiatives", "teamCollaboration" : "Cross-functional teams; Clinical leadership", "domainKnowledge" : "Behavioral health operations; Digital health; Telehealth; Autism therapy; ABA therapy", "domainList" : [ "behavioral-health-operations", "digital-health", "telehealth", "autism-therapy", "aba-therapy" ], "domainSpecificKnowledge" : [ "Behavioral health operations", "Digital health", "Telehealth", "Autism therapy", "ABA therapy" ], "toolProficiency" : [ "AI tools" ], "communicationSkills" : "Clear guidance", "documentationSkills" : "Clinical documentation", "problemSolvingSkills" : "Strategic problem-solving; Data-driven solutions; Creative problem-solving", "outcomesObjectives" : "Reduce documentation burden; Mitigate burnout; Support high quality care; Meet utilization goals; Drive provider satisfaction; Reduce turnover; Ensure clinical stability", "qualificationsBasic" : "Bachelor's degree or equivalent, 3-5 years supporting clinicians, Behavioral health operations background, Designing, implementing, optimizing workflows, Leveraging AI tools for operations, Identify operational bottlenecks, Develop data-driven solutions, Creating standardized training modules, Creating clinical manuals, Creating performance dashboards, Translate technical/operational changes", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Director of Clinician Support & Success Remote, Anywhere in the US About AnswersNow At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking an operational and clinically-minded Director of Clinician Support & Success to champion our provider network. In this role, you will define our end-to-end clinician engagement strategy, leveraging AI-driven tools to reduce documentation burdens, actively mitigate burnout, and support clinicians to provide high quality clinical care. We are looking for a strategic problem-solver who can seamlessly bridge clinician efficiency and success with operational efficiency—ensuring our providers are fully supported, trained, and optimized from day one. You will serve as the ultimate advocate for our clinicians, ensuring they have the resources, coverage, and frictionless technology needed to deliver life-changing care and meet utilization goals within a fast-paced environment. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - Education: Bachelor's degree or equivalent in education and experience - Experience: Minimum of 3-5 years of experience directly supporting clinicians within a digital health or telehealth environment. - Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale. - AI Literacy: Practical experience leveraging AI tools to streamline operations. - Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions. - Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards. - Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams. What You’ll Do - Support clinician onboarding and completion of initial and ongoing training. - Support timely and accurate clinician licensure applications and approvals. - Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows. - Serve as the operational owner of clinician support across platform, portal, and technical questions. - Help optimize clinician schedules and capacity to support success and utilization. - Coordinate clinician coverage during time off to maintain continuity of care for clients. - Ensure clinicians are using available tools and resources to maximize clinical success. - Monitor and improve clinician support experience, including clinician NPS and related feedback trends. - Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families. - Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care. - Establish the \"Clinician Success Playbook,\" standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows. - Leverage AI-driven automation and administrative tools to reduce the \"documentation burden\" on clinicians, maximizing their capacity for direct client care. - Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support. - Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns. - Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks. What we Offer - $117,000 - $136,500 annual salary - Fully remote – work from anywhere in the U.S. - Flexible hours with an async-friendly team culture More About AnswersNow AnswersNow welcomes applicants of all backgrounds, experiences, and abilities. We believe a diverse team is a strong team, and are committed to provide a fair and equitable experience for every candidate. If you require reasonable accommodations at any stage, we encourage you to reach out. We’re here to support! Learn more about us at getanswersnow.com http://getanswersnow.com.", "summaryDescription" : "Director of Clinician Support & Success at AnswersNow. Skills: Clinician support, Clinical operations, Provider network management, Burnout mitigation. Support clinician onboarding. Complete initial training", "createdAt" : "2026-06-16T00:24:09.594", "lastUpdated" : "2026-06-16T10:07:10.680", "ingestTimestamp" : "2026-06-16T00:24:09.594", "mongoId" : "6a3059c6f292fd229cf4ab6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 117000, "salaryAnnualMax" : 136500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "AI tool utilization", "Training module creation", "Performance metric tracking", "Clinician support", "Clinical operations", "Provider network management", "Burnout mitigation", "Workflow optimization", "Performance dashboards", "Provider relations", "Behavioral health operations", "Digital health", "Telehealth", "Autism therapy", "ABA therapy", "AI tools" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c948f74d8ee00a098ade4", "title" : "VP of Operations", "company" : "OneSkin", "industry" : "E-Commerce", "salary" : { "min" : 250000.0, "max" : 275000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "San Francisco, California, United States", "locations" : [ "San Francisco", "California", "United States" ], "timestamp" : "2026-06-16T02:36:01.847", "fingerprint" : "b9011a71bb3c18b6df584bfe41e3fb5997e1c0d039a36e4d8d458a9633bcc1d5", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/oneskin/jobs/4284895009", "externalId" : "4284895009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 10, "experienceMaxYears" : 99, "experienceLevel" : "Executive", "professionalSkills" : [ "Supply chain management", "Fulfillment operations", "ERP systems management", "Vendor relationship management", "Cross-functional operational excellence", "Process improvement", "Resource planning", "Change management" ], "hardSkillsList" : [ "ERP implementation", "Supply chain scaling", "Fulfillment scaling", "Systems infrastructure scaling" ], "softSkillsList" : [ "Leadership", "Visionary builder" ], "hardSkills" : [ { "name" : "ERP implementation", "level" : "intermediate" }, { "name" : "Supply chain scaling", "level" : "intermediate" }, { "name" : "Fulfillment scaling", "level" : "intermediate" }, { "name" : "Systems infrastructure scaling", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Visionary builder" } ], "majorSkills" : "Supply chain, Fulfillment, ERP implementation, Vendor management", "majorSkillsList" : [ "Supply chain", "Fulfillment", "ERP implementation", "Vendor management" ], "coreResponsibilities" : "Build supply chain, Scale supply chain, Manage fulfillment operations, Manage ERP systems, Manage planning processes, Manage vendor relationships, Drive cross-functional operational excellence, Build business infrastructure, Implement ERP systems, Manage operational investments, Lead operational teams", "teamCollaboration" : "Lean leadership team; Internal teams", "domainKnowledge" : "Beauty supply chains; Wellness supply chains; CPG supply chains; Longevity industry", "domainList" : [ "beauty-supply-chains", "wellness-supply-chains", "cpg-supply-chains", "longevity-industry" ], "domainSpecificKnowledge" : [ "Beauty supply chains", "Wellness supply chains", "CPG supply chains", "Longevity industry" ], "toolProficiency" : [ "NetSuite" ], "communicationSkills" : "Present to board", "problemSolvingSkills" : "Analytically sharp; Instincts on investment", "specialRequirements" : "Travel to San Francisco regularly", "outcomesObjectives" : "Scale business to $150M+", "qualificationsBasic" : "10+ years operations experience, Significant senior leadership role, DTC, beauty, wellness, or CPG company, Scaling company to $150M+ revenue, Supply chain, fulfillment, and systems infrastructure, Hands-on ERP implementation experience, NetSuite ERP implementation, High-growth environment experience, Build and lead high-performing teams, Fast-moving, resource-constrained environment, Exceptional analytical skills, Exceptional communication skills, Exceptional cross-functional collaboration skills", "qualificationsPreferred" : "Understanding of retail and wholesale operational experience, Sephora or other prestige retail partners experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About OneSkin #BeLimitless with OneSkin Come redefine the future of aging with us. We're a longevity company. Everything we do, we do to help people age as the best version of themselves. Our founding team is made up of four PhDs and entrepreneurial minds on a mission to transform the way we think about skin and aging. As the pioneers of skin health and longevity, we create science-based, clinically effective products to optimize skin and body health — supporting people at every step of their \"growing limitless\" journey. Our approach targets the root causes of aging using a proprietary peptide designed to decrease the accumulation of aged (senescent) cells in the skin, and is the first product proven to reduce skin biological age in humans. We never settle. We continuously challenge existing treatments and methodologies to advance the frontier of skin science. As we help our customers grow limitless, we grow too — by embracing individuality, leading by example, and empowering ourselves and others with our passion for science, optimal health, and innovation. About The Role OneSkin is at an inflection point — scaling from a high-growth DTC brand into a multi-channel, science-led longevity company. We're looking for a VP of Operations to be the operational backbone of that growth. This is a rare opportunity to join a mighty, mission-driven team and help build the infrastructure that will take OneSkin to $150M and beyond. You'll own everything that keeps the business running and scaling: supply chain, fulfillment, ERP, planning, vendor relationships, and cross-functional operational excellence. You'll work closely with a lean leadership team — and you'll need to be both a visionary builder and someone who genuinely loves rolling up their sleeves. This role reports directly to the CEO. What You'll Do Supply Chain you build. Experienced scaling a consumer company through the $150M+ growth stage — you've lived the challenges of that journey and know what it takes. A hands-on leader who's as comfortable in the weeds as you are in the boardroom. You can review a PO and present to the board in the same day. Deeply knowledgeable about beauty, wellness, or CPG supply chains — with a strong network and genuine appreciation for the industry. A relationship builder with vendors, partners, and internal teams — you earn trust through follow-through and transparency. Energized by building systems, not just inheriting them. You've implemented an ERP before and know that the hard part isn't the software — it's the change. Analytically sharp, with strong instincts on where to invest operational dollars and where to tighten. Humble enough to be scrappy, confident enough to lead — and deeply motivated by the idea that your work helps people live better, longer. What You Bring 10+ years of operations experience, with significant time in a senior leadership role at a DTC, beauty, wellness, or CPG company. Demonstrated experience scaling a company to $150M+ in revenue — including supply chain, fulfillment, and systems infrastructure. Hands-on ERP implementation experience (NetSuite) in a high-growth environment. Strong understanding of retail and wholesale operational requirements; experience with Sephora or other prestige retail partners is a strong plus. Proven ability to build and lead high-performing teams in a fast-moving, resource-constrained environment. Exceptional analytical, communication, and cross-functional collaboration skills. West Coast-based preferred; remote candidates must have flexibility to travel to San Francisco regularly. Why join us? OneSkin is the pioneering company in the longevity skin and health industry with high-performance products derived from years of aging and skin biology research. OneSkin is positioned to be a leading company when it comes to products designed to target skin aging, and has a unique opportunity in fast-growing markets of beauty, wellness and longevity. Our mission is to build a future where aging does not equal limitations or suffering, but simply more years to celebrate life with our loved ones. We are set to redefine how we experience aging in the near future. Compensation Range: $250,000–$275,000 + bonus + equity Our total compensation package includes a competitive base salary, strong quarterly bonus potential, and equity/stock options designed to support long-term alignment and shared success. Perks & Benefits Fully remote work experience, including a one-time allowance for home office setup Comprehensive medical, dental, vision package, and FSA. 401K with 100% match up to 5% of your salary Flexible PTO Monthly wellness package (Wellhub) including free meditation app membership (Headspace, Calm) Quarterly OneSkin subscription of full-sized products * OneSkin uses e-verify to validate work authorization documentation", "summaryDescription" : "VP of Operations at OneSkin. Skills: Supply chain, Fulfillment, ERP implementation, Vendor management. Build supply chain. Scale supply chain", "postedDate" : "2026-06-14T18:38:47.920", "createdAt" : "2026-06-14T18:38:47.920", "lastUpdated" : "2026-06-16T02:36:01.847", "ingestTimestamp" : "2026-06-14T18:38:47.920", "mongoId" : "6a2c948f74d8ee00a098ade4", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 250000, "salaryAnnualMax" : 275000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "ERP implementation", "Supply chain scaling", "Fulfillment scaling", "Systems infrastructure scaling", "Leadership", "Visionary builder", "Supply chain", "Fulfillment", "Vendor management", "Supply chain management", "Fulfillment operations", "ERP systems management", "Vendor relationship management", "Cross-functional operational excellence", "Process improvement", "Resource planning", "Change management", "Beauty supply chains", "Wellness supply chains", "CPG supply chains", "Longevity industry", "NetSuite" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "VP", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consumer Goods", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cc33474d8ee00a0a08b34", "title" : "Support Operations Lead", "company" : "Zip", "industry" : "Customer Support", "salary" : { "min" : 80000.0, "max" : 140000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote - US", "locations" : [ "Remote - US" ], "timestamp" : "2026-06-16T06:43:12.060", "fingerprint" : "35d97c24790f7335add83d3c38416ff68168c181897878f9ce70f115dedf5870", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Zip/f9fbd624-98d8-486c-9ed6-2ac996fc0886/application", "externalId" : "f9fbd624-98d8-486c-9ed6-2ac996fc0886", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 7, "experienceLevel" : "Lead", "technicalSkills" : "Zendesk, AI Tools, Claude, Co-Pilot, SQL, Snowflake", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Excel modeling", "Sheets modeling" ], "hardSkills" : [ { "name" : "Excel modeling", "level" : "intermediate" }, { "name" : "Sheets modeling", "level" : "intermediate" } ], "majorSkills" : "Support Operations, Zendesk administration, Reporting, Analytics", "majorSkillsList" : [ "Support Operations", "Zendesk administration", "Reporting", "Analytics" ], "coreResponsibilities" : "Build routing rules, Build automation, Leverage AI Tooling, Streamline friction, Design dashboards, Maintain reports, Surface queue metrics, Own staffing model, Translate forecasts, Identify workflow bottlenecks, Partner with cross-functional teams, Ensure collaborative systems", "teamCollaboration" : "Cross-functional teams; Customer Success; Engineering", "domainKnowledge" : "Enterprise procurement", "domainList" : [ "enterprise-procurement" ], "domainSpecificKnowledge" : [ "Enterprise procurement" ], "toolProficiency" : [ "Zendesk", "Looker", "Tableau", "Snowflake" ], "communicationSkills" : "Simplify complex concepts", "problemSolvingSkills" : "Root cause analysis", "outcomesObjectives" : "Scale support team; Industry-leading processes; Industry-leading reporting; Industry-leading infrastructure", "qualificationsBasic" : "4–7 years in Support Operations, Deep Zendesk administration experience, Build from scratch experience, Analytical skills, Experience with capacity planning, Experience leveraging AI tools", "qualificationsPreferred" : "Looker, Tableau, or equivalent BI tools experience", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. YOUR ROLE This is a founding Support Operations role — the first person to own the operational infrastructure for Zip's Customer Support team. Our support team is growing fast, and you will own ensuring the team’s processes, reporting, and infrastructure are industry-leading, scaling a support team befitting our world-class customers. You'll report directly to the Head of Support and work alongside Technical Support Engineers, Customer Success, and Engineering. The person who succeeds here is equal parts operator, analyst, and builder – ready for a fast-paced environment, and comfortable building and scaling systems from scratch. YOU WILL - Support Tool Administration & Tooling - You will build routing rules and automation, and leverage AI Tooling to ensure the support team runs like a well-oiled machine. You’re ready to do whatever it takes to streamline any friction slowing the team down from helping our customers. - Reporting & Analytics - You will design and maintain the dashboards and reports that surface what's actually happening in the queue: ticket volume trends, time-to-first-response, time-to-resolution, CSAT, and individual KPIs for our support team. - Capacity Planning - Own the staffing model. Translate ticket volume forecasts into headcount and other recommendations. - Workflow & Process Design - Identify where work gets stuck, slowed down, or done inconsistently, partnering with cross-functional teams to ensure there are the right systems in place for our team to work as collaboratively as possible. QUALIFICATIONS - 4–7 years in Support Operations, Customer Experience Operations, or a closely related function - Deep, hands-on Zendesk administration experience — triggers, automations, routing, SLA configuration, reporting, and integrations are second nature - Demonstrated ability to build from scratch: you've stood up a system, process, or program in an environment where one didn't exist before - Strong analytical skills — comfortable in SQL, Excel/Sheets modeling, and BI tools (Looker, Tableau, or equivalent); you pull your own data - Experience with capacity planning or workforce management — you've built a staffing model and defended it to leadership - Experiencing leveraging AI tools to streamline team workflows and operations. CORE SKILLS - Exceptional written and verbal communication, with the ability to simplify complex technical concepts for non-technical stakeholders. - Strong prioritization, time management, and operational discipline across multiple active issues. - Fast learner with the ability to learn on the fly, and work in gray areas TECHNICAL SKILLS - Experience with Zendesk - Experience with AI Tools (Claude, Co-Pilot) - Experience with SQL and BI Tools like Snowflake The salary range for this role is $80,000 - $140,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. PERKS & BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. - \uD83D\uDCC8 Start-up equity - \uD83E\uDDB7 Full health, vision & dental coverage - \uD83D\uDEA0 Team building events & happy hours - \uD83C\uDF34 Flexible PTO - \uD83D\uDCBB Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!", "summaryDescription" : "Support Operations Lead at Zip. Skills: Support Operations, Zendesk administration, Reporting, Analytics. Build routing rules. Build automation", "createdAt" : "2026-06-14T21:05:41.992", "lastUpdated" : "2026-06-16T06:43:12.060", "ingestTimestamp" : "2026-06-14T21:05:41.992", "mongoId" : "6a2cc33474d8ee00a0a08b34", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 80000, "salaryAnnualMax" : 140000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Excel modeling", "Sheets modeling", "Support Operations", "Zendesk administration", "Reporting", "Analytics", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Enterprise procurement", "Zendesk", "Looker", "Tableau", "Snowflake" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "6a3075aaf292fd229c0125b6", "title" : "Head of Revenue Operations", "company" : "Loop", "industry" : "Revenue Operations", "salary" : { "min" : 180000.0, "max" : 275000.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T15:10:40.821", "fingerprint" : "d08da0516a557cd25ac10ff98931c7ddb487896b0236da04e12d1ecf0509339d", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/loopreturns/c3adfa1c-daab-4ef4-9441-b649d6216fae/apply", "externalId" : "c3adfa1c-daab-4ef4-9441-b649d6216fae", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceMinYears" : 12, "experienceMaxYears" : 15, "experienceLevel" : "Executive", "technicalSkills" : "Salesforce, Gong, Replit, Lovable, Hex, Looker, Notion, AI Tools, Claude", "professionalSkills" : [ "Business Insights", "Performance Management", "Unit Economics", "Data Architecture", "Operational Consistency", "Process Development", "Cross-functional Priorities", "Operational Discipline" ], "hardSkillsList" : [ "Forecasting", "Capacity Planning", "Pipeline Analysis", "Unit Economics", "Data Visualization", "CRM Optimization", "GTM Systems Optimization" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Forecasting", "level" : "intermediate" }, { "name" : "Capacity Planning", "level" : "intermediate" }, { "name" : "Pipeline Analysis", "level" : "intermediate" }, { "name" : "Unit Economics", "level" : "intermediate" }, { "name" : "Data Visualization", "level" : "intermediate" }, { "name" : "CRM Optimization", "level" : "intermediate" }, { "name" : "GTM Systems Optimization", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Revenue Operations, GTM Analytics, GTM Technology Stack, Operational Scaling", "majorSkillsList" : [ "Revenue Operations", "GTM Analytics", "GTM Technology Stack", "Operational Scaling" ], "coreResponsibilities" : "Own GTM Analytics, Reporting, and Business Insights, Lead GTM analytics and reporting strategy, Provide visibility into performance, risk, and opportunity, Own forecasting, capacity planning, pipeline health, and performance, Partner with Finance on planning and unit economics, Build and maintain executive-level dashboards and models, Inform proactive decision-making, Serve as single source of truth for GTM, Own and optimize GTM tech stack, Evaluate, implement, and integrate new systems and AI-driven, Improve efficiency, insight, and execution, Ensure adoption, clean data architecture, and scalable infrastructure, Develop processes, documentation, and training, Support consistent execution across Sales, Marketing, and Merchant, Strengthen onboarding, tool adoption, and ongoing enablement, Define, monitor, and improve SLAs across merchant journey, Lead and develop Revenue Operations team, Set clear expectations around ownership, accountability, and impact, Establish RevOps as strategic partner to GTM leadership, Create and maintain clear RevOps roadmap, Align cross-functional priorities, Provide visibility into tradeoffs and progress", "teamCollaboration" : "Partnering with Finance; Partnering with GTM leadership; Cross-functional priorities alignment", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "B2B SaaS business scaling; Go-To-Market organization; Merchant journey; Unit economics", "domainList" : [ "b2b-saas-business-scaling", "go-to-market-organization", "merchant-journey", "unit-economics" ], "domainSpecificKnowledge" : [ "B2B SaaS business scaling", "Go-To-Market organization", "Merchant journey", "Unit economics" ], "toolProficiency" : [ "Salesforce", "Gong", "Replit", "Lovable", "Hex", "Looker", "Notion", "Claude" ], "communicationSkills" : "Executive communication", "documentationSkills" : "Process documentation", "innovationCreativity" : "Applying AI solutions", "problemSolvingSkills" : "Decision-making", "outcomesObjectives" : "Scale and strengthen Go-To-Market organization; Bring clarity, rigor, and execution; Elevate function operations; Strengthen analytics and insights; Create disciplined, scalable operating model; Improve efficiency, insight, and execution; Ensure adoption, clean data architecture, and scalable infrastructure; Support consistent execution; Strengthen onboarding, tool adoption, and ongoing enablement; Define, monitor, and improve SLAs; Set clear expectations around ownership, accountability, and impact; Establish RevOps as strategic partner; Align cross-functional priorities; Provide visibility into tradeoffs and progress", "qualificationsBasic" : "12 to 15 years of experience in Revenue Operations, Sales Operations, or GTM Operations, Director-level leadership experience with direct people management responsibility, Proven experience scaling a B2B SaaS business through the $50M to $100M+ ARR range, Deep expertise in analytics, reporting, and modeling, Forecasting, capacity planning, pipeline analysis, and unit economics experience, Data visualization skills, Experience with modern analytics tools, Proven experience owning and optimizing CRM and GTM systems, Comfort working with technical tools and platforms, Clear interest in applying AI to improve how teams operate, Track record of close partnership with Finance and GTM leadership, High ownership mindset, Disciplined prioritization, Clear decision-making across competing demands, Experience operating in fast-moving, resource-conscious environments, Executive communication skills, Ability to influence senior stakeholders", "qualificationsPreferred" : "Salesforce experience strongly preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Description Loop is hiring a Head of Revenue Operations to help scale and strengthen our Go-To-Market organization as we enter our next phase of growth. This role is for an experienced RevOps leader who can bring clarity, rigor, and strong execution to how we operate across Sales, Marketing, and Merchant Success. You will report to Loop’s CRO and lead an established Revenue Operations team. The foundation is already in place. This role is about elevating how the function operates, strengthening analytics and insights, and creating a more disciplined, scalable operating model across teams. This is a highly visible role that partners closely with GTM leadership, Finance, and Operations. Success in this role requires strong judgment, a high bar for ownership, and the ability to influence how decisions get made across the business. At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, we’re looking for someone to join us in the United States. ## What You’ll Do Own GTM Analytics, Reporting, and Business Insights Lead Loop’s GTM analytics and reporting strategy, providing clear visibility into performance, risk, and opportunity across the funnel. Own forecasting, capacity planning, pipeline health, and performance management, partnering closely with Finance on planning and unit economics. Build and maintain executive-level dashboards and models that inform proactive decision-making and serve as the single source of truth for GTM metrics. ## What You’ll Do Scale Systems and Revenue Technology Own and optimize Loop’s GTM tech stack, including Salesforce and adjacent tools such as Gong, Replit, Lovable, Hex, Looker, Notion, and various AI Tools (Claude). Evaluate, implement, and integrate new systems and AI-driven solutions to improve efficiency, insight, and execution. Ensure strong adoption, clean data architecture, and scalable infrastructure across GTM teams. ## What You’ll Do Drive Enablement and Operational Consistency Develop the processes, documentation, and training needed to support consistent execution across Sales, Marketing, and Merchant Success. Strengthen onboarding, tool adoption, and ongoing enablement for GTM teams as Loop scales. Define, monitor, and improve SLAs across the merchant journey, from pre-sale through post-sale. ## What You’ll Do Lead and Elevate Revenue Operations as a Strategic Function Lead and develop Loop’s Revenue Operations team, setting clear expectations around ownership, accountability, and impact. Establish RevOps as a strategic partner to GTM leadership through strong prioritization, execution, and operational discipline. Create and maintain a clear RevOps roadmap that aligns cross-functional priorities and provides visibility into tradeoffs and progress. ## Your Experience 12 to 15 years of experience in Revenue Operations, Sales Operations, or GTM Operations. Director-level leadership experience with direct people management responsibility. Proven experience scaling a B2B SaaS business through the $50M to $100M+ ARR range. Deep expertise in analytics, reporting, and modeling, including forecasting, capacity planning, pipeline analysis, and unit economics. Strong data visualization skills and experience with modern analytics tools. Proven experience owning and optimizing CRM and GTM systems, with Salesforce experience strongly preferred. Comfort working with technical tools and platforms, and a clear interest in applying AI to improve how teams operate. Track record of close partnership with Finance and GTM leadership. High ownership mindset with disciplined prioritization and clear decision-making across competing demands. Experience operating in fast-moving, resource-conscious environments. Strong executive communication skills and the ability to influence senior stakeholders. ## Additional Information #LI-ST1", "summaryDescription" : "Head of Revenue Operations at Loop. Skills: Revenue Operations, GTM Analytics, GTM Technology Stack, Operational Scaling. Own GTM Analytics, Reporting, and Business Insights. Lead GTM analytics and reporting strategy", "postedDate" : "2026-06-15T14:26:50.984", "createdAt" : "2026-06-15T14:26:50.984", "lastUpdated" : "2026-06-16T15:10:40.821", "ingestTimestamp" : "2026-06-16T03:26:23.236", "mongoId" : "6a3075aaf292fd229c0125b6", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 180000, "salaryAnnualMax" : 275000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Forecasting", "Capacity Planning", "Pipeline Analysis", "Unit Economics", "Data Visualization", "CRM Optimization", "GTM Systems Optimization", "Leadership", "Revenue Operations", "GTM Analytics", "GTM Technology Stack", "Operational Scaling", "Business Insights", "Performance Management", "Data Architecture", "Operational Consistency", "Process Development", "Cross-functional Priorities", "Operational Discipline", "Roadmap planning", "B2B SaaS business scaling", "Go-To-Market organization", "Merchant journey", "Unit economics", "Salesforce", "Gong", "Replit", "Lovable", "Hex", "Looker", "Notion", "Claude" ], "skillCount" : 32, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ca5bb74d8ee00a09b7e6d", "title" : "Operations Support Engineer", "company" : "Ezra", "industry" : "FinTech", "salary" : { "min" : 1.35E7, "max" : 2.0E7, "currency" : "XAF", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Operations Support Engineer in the FinTech industry in Cameroon, adjusted for seniority and full-time onsite employment." }, "location" : "Cameroon", "locations" : [ "Cameroon" ], "timestamp" : "2026-06-15T21:36:15.050", "fingerprint" : "37830900c5562e30f0b13144729a9cfbb4b4a5e3e74ba888950ef15b8250281b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://ezra.world/company/careers/7732790003?gh_jid=7732790003", "externalId" : "7732790003", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Cameroon", "continent" : "af", "workMode" : "onsite" } ], "locationText" : "Cameroon", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Windows, Linux, SQL, TCP/IP, DNS, VPN", "professionalSkills" : [ "Troubleshooting", "Process improvement", "Problem investigation", "Change management", "Customer support", "Training", "Mentoring" ], "hardSkillsList" : [ "Scripting", "SQL queries", "Network fundamentals" ], "hardSkills" : [ { "name" : "Scripting", "level" : "intermediate" }, { "name" : "SQL queries", "level" : "intermediate" }, { "name" : "Network fundamentals", "level" : "intermediate" } ], "majorSkills" : "Operations support, Incident management, Process improvement", "majorSkillsList" : [ "Operations support", "Incident management", "Process improvement" ], "coreResponsibilities" : "Perform advanced troubleshooting, Act as escalation point, Own process of correcting recurring issues, Identify patterns, Perform deep investigations, Propose improvements, Propose solutions, Participate in problem reviews, Participate in post-incident analysis, Update runbooks, Refine runbooks, Expand runbooks, Update SOPs, Refine SOPs, Expand SOPs, Update knowledge base, Refine knowledge base, Expand knowledge base, Prepare Methods of Procedure, Review Methods of Procedure, Deploy Change Requests, Act as Level 2 Support, Resolve customer complaints, Resolve escalations, Work with partner agents, Train partner staff, Report on Customer Care requests, Report on resolution, Propose permanent solutions, Propose scalable solutions, Mentor technicians, Coach technicians, Contribute feedback to monitoring, Design monitoring improvements, Implement monitoring improvements, Contribute feedback to alerting, Design alerting improvements, Implement alerting improvements, Contribute feedback to escalation workflows, Design escalation workflow improvements, Implement escalation workflow improvements, Lead shift handovers, Provide context during handovers, Highlight risks during handovers, Highlight trends during handovers", "teamCollaboration" : "Cross-functional teams; Platform Engineering teams; Partner Customer Care teams; Partner Call Center agents", "domainKnowledge" : "Digital lending; FinTech; B2B2C; B2C", "domainList" : [ "digital-lending", "fintech", "b2b2c", "b2c" ], "domainSpecificKnowledge" : [ "Digital lending", "FinTech", "B2B2C", "B2C" ], "toolProficiency" : [ "Jira", "Confluence", "Grafana", "Zabbix" ], "communicationSkills" : "Professional communication", "documentationSkills" : "Runbooks; SOPs; Knowledge base documentation; Methods of Procedure", "problemSolvingSkills" : "Root cause analysis; Troubleshooting; Deep investigation", "specialRequirements" : "French-speaking, 24/7 operations team", "qualificationsBasic" : "3+ years hands-on experience, Bachelor's degree in computer science, Proficiency with workstations and servers, Familiarity with Windows, Familiarity with Linux distributions, Basic scripting knowledge, Familiarity with SQL, Understanding of network fundamentals, Understanding of TCP/IP, Understanding of DNS, Understanding of VPN configurations", "qualificationsPreferred" : "Fluency in French, Fluency in English", "rawDescription" : "Who is Ezra? Company overview: Ezra provides B2B digital lending solutions for emerging markets in partnership with mobile and digital wallet operators and financial service providers. Ezra supports 24 operations in 23 countries, across Africa, the Middle East and Asia. Our key office locations are in Nairobi, Kenya and Dubai, UAE. Our flagship products are Airtime Credit Services (ACS), Nano and BNPL. ACS is an airtime or data advance offered to prepaid mobile subscribers at the point of low credit. Nano is a micro cash advance offered to mobile wallet users on demand. BNPL facilitates payment installments for products and services As a FinTech company, our business is entirely technology and data driven, from determining subscriber eligibility, generating relevant offers, managing risk, loan issuance, recovery, optimizing performance and reporting, reconciliation and billing. Each day we process approximately 21M loan requests and 1.4 TB of data across our markets. This process needs to be robust, reliable and secure. But it doesn’t end there. We’re exploring new ways of using our platform and transactional data to improve our products and develop new product opportunities. Operational Support Engineer Location: Cameroon Reports to: Operational Support Team Lead About the role: We are seeking an experienced French-speaking Ops Support Engineer. The Ops Support Engineer is a senior member of the 24/7 operations team. In addition to monitoring and triaging incidents, this role is expected to drive deeper technical investigation, mentor technicians, and contribute to improving operational processes and runbooks. Engineers serve as escalation points within the L1 team and act as a bridge between L1 and L2/L3 support. Key responsibilities: Above and beyond the tasks performed at a Technician level, Ops Support Engineers also have the following responsibilities: Perform advanced troubleshooting beyond standard scripts and SOPs before escalation. Act as an escalation point for Ops Support Technicians during shifts. Own the process of correcting recurring issues (problems) by identifying patterns, performing deep investigations (if necessary, with the assistance of Platform Engineering teams), and proposing improvements and/or solutions, including participating in problem reviews and post-incident analysis to reduce repeat issues. Update, refine, and expand runbooks, SOPs, and knowledge base documentation. Prepare and/or review Methods of Procedure (MOPs) ahead of Change Request deployments Deploy Change Requests to the Production environment, if and when necessary, considering the nature and complexity of the Change. Act as Level 2 Support for end-user Customer Care Support, in coordination with the partners’ own Customer Care teams (L1 Support), resolving customer complaints and escalations, in accordance with SLA. Work with partner Call Center agents and other staff, train them to handle end-user queries and to efficiently and effectively escalate queries to Ezra when necessary. Report on Customer Care requests and their resolution, and propose permanent and scalable solutions to address recurring issues. Mentor and coach Ops Support Technicians, building team capability. Contribute feedback, design, and implement improvements to monitoring setups, alerting, and escalation workflows to improve efficiency. Lead shift handovers by providing context and highlighting risks/trends. Qualifications and Experience: A bachelor’s degree in computer science, programming, or a related field. 3+ years of hands-on experience in configuring, deploying, and supporting client systems within a highly managed environment. Proven track record in L1 Support and Customer Care within B2B2C or B2C settings, particularly in the fintech, banking, or telecom sectors. Proficiency with workstations and rack-mounted server hardware, including BIOS and RAID configurations. Strong familiarity with operating systems, including Windows and various Linux distributions (e.g., BSD, Red Hat, Fedora, SUSE, CentOS, Ubuntu, and Debian). Experience with common tools such as Jira, Confluence, Grafana, Zabbix, etc. Basic scripting knowledge and familiarity with SQL for database queries. Understanding of network fundamentals and protocols, including TCP/IP, DNS, and VPN configurations. Preferred Qualifications: Fluency in French and English is required. Strong familiarity with operating systems, including Windows and various Linux distributions (e.g., BSD, Red Hat, Fedora, SUSE, CentOS, Ubuntu, and Debian). Experience with common tools such as Jira, Confluence, Grafana, Zabbix, etc. Basic scripting knowledge and familiarity with SQL for database queries. Understanding of network fundamentals and protocols, including TCP/IP, DNS, and VPN configurations. The ideal candidate is someone who: Communicates confidently and professionally in both French and English, adapting tone and clarity based on the audience (technical and non-technical). Demonstrates strong ownership, accountability, and a customer-first mindset when handling incidents and escalations. Is highly detail-oriented, ensuring accurate ticket updates, documentation, and follow-through. Collaborates effectively across teams (Operations, Engineering, QA, Data, Platform Engineers, Network, PM, and Database admins ) to resolve issues quickly and efficiently. Has a proactive approach to monitoring and identifying potential issues before they impact clients. Is curious and analytical, with a strong desire to understand root causes rather than applying quick fixes. Sounds like you? Apply today!", "summaryDescription" : "Operations Support Engineer at Ezra. Skills: Operations support, Incident management, Process improvement. Perform advanced troubleshooting. Act as escalation point", "postedDate" : "2026-06-14T20:13:33.426", "createdAt" : "2026-06-14T20:13:33.426", "lastUpdated" : "2026-06-15T21:36:15.050", "ingestTimestamp" : "2026-06-14T20:13:33.426", "mongoId" : "6a2ca5bb74d8ee00a09b7e6d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Scripting", "SQL queries", "Network fundamentals", "Operations support", "Incident management", "Process improvement", "Troubleshooting", "Problem investigation", "Change management", "Customer support", "Training", "Mentoring", "Digital lending", "FinTech", "B2B2C", "B2C", "Jira", "Confluence", "Grafana", "Zabbix" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a30511af292fd229cefa786", "title" : "Support Platform & Operations Lead", "industry" : "Support", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Lead Support Platform & Operations role in Ireland, adjusted for the SaaS industry and remote work." }, "location" : "US", "locations" : [ "US" ], "timestamp" : "2026-06-16T14:10:35.819", "fingerprint" : "93398d0acd5acae67381489f21b78570f70aed4c42dfdac3cbd755e2fcfd103f", "source" : "lever", "language" : "en", "applyUrl" : "https://jobs.lever.co/jobgether/6b677283-9e39-453b-954c-f0bb86057bb6/apply", "externalId" : "6b677283-9e39-453b-954c-f0bb86057bb6", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Ireland", "continent" : "eu", "workMode" : "remote" }, { "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Ireland", "employmentType" : "FULL_TIME", "experienceMinYears" : 4, "experienceMaxYears" : 8, "experienceLevel" : "Lead", "technicalSkills" : "AI tools, Automation solutions", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Support platform administration", "Workflow building", "Process building", "Reporting systems", "Dashboard building" ], "hardSkills" : [ { "name" : "Support platform administration", "level" : "intermediate" }, { "name" : "Workflow building", "level" : "intermediate" }, { "name" : "Process building", "level" : "intermediate" }, { "name" : "Reporting systems", "level" : "intermediate" }, { "name" : "Dashboard building", "level" : "intermediate" } ], "majorSkills" : "Support operations, Platform administration, Process optimization, Stakeholder management", "majorSkillsList" : [ "Support operations", "Platform administration", "Process optimization", "Stakeholder management" ], "coreResponsibilities" : "Own and evolve end-to-end support operations, Define clear ownership models across teams, Design and optimize support processes, Build and maintain trusted reporting systems, Build and maintain dashboards, Build and maintain insights, Lead the evaluation of AI-driven support tools, Lead the implementation of AI-driven support tools, Lead the evaluation of automation solutions, Lead the implementation of automation solutions, Configure support platforms, Manage support platforms, Collaborate with Product and Engineering, Improve internal tools, Translate support insights into product enhancements, Identify operational gaps, Continuously improve systems, Continuously improve processes, Continuously improve documentation", "teamCollaboration" : "Cross-functional teams; Product teams; Engineering teams; Customer Success teams; Sales teams", "domainKnowledge" : "Support operations; Customer operations; Support platform administration; Self-service support; SaaS products; Consumer-facing products", "domainList" : [ "support-operations", "customer-operations", "support-platform-administration", "self-service-support", "saas-products", "consumer-facing-products" ], "domainSpecificKnowledge" : [ "Support operations", "Customer operations", "Support platform administration", "Self-service support", "SaaS products", "Consumer-facing products" ], "toolProficiency" : [ "Zendesk", "Intercom", "Salesforce", "Amplitude", "Pendo" ], "communicationSkills" : "Stakeholder management", "documentationSkills" : "Documentation", "continuousLearning" : "Learning and development stipend", "innovationCreativity" : "AI-driven support tools; Automation solutions", "problemSolvingSkills" : "Issue resolution; Root cause analysis", "outcomesObjectives" : "Reduce ticket volume; Improve resolution speed; Increase self-service adoption; Drive product decisions", "qualificationsBasic" : "4–8 years of experience in support operations, customer operations, or support platform administration, Hands-on experience managing customer support tickets, Hands-on experience building scalable workflows and processes, Experience with support platforms such as Zendesk, Intercom, Salesforce, or similar tools, Understanding of automation, AI tools, and self-service support solutions, Technical aptitude with the ability to configure systems, Technical aptitude with the ability to work with structured data, Technical aptitude with the ability to build reports or dashboards, Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams, Communication and stakeholder management skills, Ability to influence without direct authority, Comfortable working in ambiguous, fast-paced environments with evolving priorities", "qualificationsPreferred" : "Experience with analytics or product insight tools such as Amplitude, Pendo, or similar platforms is a plus, Exposure to SaaS or consumer-facing digital products is preferred", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "## Accountabilities Own and evolve end-to-end support operations, including tools, workflows, automation, reporting, and customer support platforms. Define clear ownership models across Product, Engineering, Customer Success, Sales, and other teams to ensure consistent issue resolution. Design and optimize support processes to reduce ticket volume, improve resolution speed, and increase self-service adoption. Build and maintain trusted reporting systems, dashboards, and insights that surface customer pain points and drive product decisions. Lead the evaluation and implementation of AI-driven support tools and automation solutions to enhance operational efficiency. Configure and manage support platforms, including workflows, routing logic, integrations, and reporting systems. Collaborate with Product and Engineering to improve internal tools and translate support insights into product enhancements. Identify operational gaps and continuously improve systems, processes, and documentation across the support ecosystem. Requirements: 4–8 years of experience in support operations, customer operations, or support platform administration roles. Hands-on experience managing customer support tickets and building scalable workflows and processes. Experience with support platforms such as Zendesk, Intercom, Salesforce, or similar tools. Strong understanding of automation, AI tools, and self-service support solutions. Technical aptitude with the ability to configure systems, work with structured data, and build reports or dashboards. Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams. Strong communication and stakeholder management skills, with the ability to influence without direct authority. Comfortable working in ambiguous, fast-paced environments with evolving priorities. Experience with analytics or product insight tools such as Amplitude, Pendo, or similar platforms is a plus. Exposure to SaaS or consumer-facing digital products is preferred. Benefits: Competitive base salary aligned with experience and market benchmarks in the United States. Equity compensation aligned with individual impact and company growth. Comprehensive health coverage, including medical, dental, and vision insurance. 401(k) retirement plan with employer matching. Flexible vacation policy and paid company holidays. Paid parental leave and family support benefits. Annual learning and development stipend to support professional growth. Work-from-home equipment stipend to support remote productivity. Charitable donation matching program. Collaborative, high-autonomy environment with strong ownership culture. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1", "summaryDescription" : "Support Platform & Operations Lead. Skills: Support operations, Platform administration, Process optimization, Stakeholder management. Own and evolve end-to-end support operations. Define clear ownership models across teams", "postedDate" : "2026-06-15T13:43:58.918", "createdAt" : "2026-06-15T13:43:58.918", "lastUpdated" : "2026-06-16T14:10:35.819", "ingestTimestamp" : "2026-06-16T03:22:56.814", "mongoId" : "6a30511af292fd229cefa786", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "Support platform administration", "Workflow building", "Process building", "Reporting systems", "Dashboard building", "Support operations", "Platform administration", "Process optimization", "Stakeholder management", "Process management", "Cross-functional coordination", "Vendor management", "Resource planning", "Continuous improvement", "Customer operations", "Self-service support", "SaaS products", "Consumer-facing products", "Zendesk", "Intercom", "Salesforce", "Amplitude", "Pendo" ], "skillCount" : 23, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Lead", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e3b9bc74574cb677958", "title" : "Wholesale (Credit and Operations) Support Specialist", "company" : "Mercedes-Benz Financial Services", "industry" : "Banking", "salary" : { "min" : 63000.0, "max" : 88000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Wholesale (Credit and Operations) Support Specialist in Fort Worth, United States, within the Financial Services industry, adjusted for company size and industry." }, "location" : "United States of America-Texas-Fort Worth", "locations" : [ "United States of America-Texas-Fort Worth", "14372 Heritage Pkwy, , Fort Worth" ], "timestamp" : "2026-06-15T12:36:22.319", "fingerprint" : "f6369c09ec8d365f6df653241589e1d6f6528b42d114b45bef872078a6668d16", "source" : "taleo", "language" : "en", "applyUrl" : "https://daimler.taleo.net/careersection/ex/jobdetail.ftl?job=889858", "externalId" : "889858", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Fort Worth", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "32.7531770,-97.3327459" } ], "locationText" : "Fort Worth, Texas, United States", "minimumEducation" : "Bachelor's", "technicalSkills" : "Database querying", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "System functionality", "Business rules", "Configuration" ], "hardSkills" : [ { "name" : "System functionality", "level" : "intermediate" }, { "name" : "Business rules", "level" : "intermediate" }, { "name" : "Configuration", "level" : "intermediate" } ], "majorSkills" : "Wholesale systems, Credit operations, System support", "majorSkillsList" : [ "Wholesale systems", "Credit operations", "System support" ], "coreResponsibilities" : "Manage Wholesale systems, Provide business support, Act as subject matter expert, Ensure system functionality, Query databases, Configure systems, Participate in development, Develop documentation, Develop test strategies, Plan resource requirements, Conduct testing activities, Supervise testing activities, Validate financial enhancements", "teamCollaboration" : "Business and IT stakeholders; Teams and stakeholders across MBFS; Finance & Controlling; Business Operations; IT; Marketing; OGC", "projectManagementSkills" : [ "Enhancement planning" ], "domainKnowledge" : "Wholesale Credit Operations", "domainList" : [ "wholesale-credit-operations" ], "domainSpecificKnowledge" : [ "Wholesale Credit Operations" ], "toolProficiency" : [ "Microsoft Office", "Sopra Business Solutions", "Sopra Financing Platform" ], "documentationSkills" : "System documentation", "continuousLearning" : "Tuition Assistance Scholar Program", "innovationCreativity" : "Digital Transformation", "problemSolvingSkills" : "Problem Solving Skills; Analytical Skills", "specialRequirements" : "Legally authorized to work in U.S, No relocation assistance", "qualificationsBasic" : "5 years of work experience, High School Diploma/(GED)", "qualificationsPreferred" : "Accounting experience, Financial calculations experience, Automotive finance experience, Bachelor's Degree", "remoteFriendly" : false, "rawDescription" : "About Us: Who is Mercedes-Benz Financial Services? Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial Services? Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. Benefits When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one: Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you! Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework $6k for undergraduate $8k for graduate Job Overview: The Wholesale (Credit and Operations) Support Specialist is a member of the Wholesale (Credit and Operations) Support team that is responsible for managing all related Wholesale (Credit and Operations) systems for Mercedes-Benz Financial Services. This position requires subject matter expertise and business support for Wholesale (Credit and Operations) systems including configuration and functionality, as well as collaboration with business and IT stakeholders regarding the prioritization, development, testing and release of enhancements to Wholesale (Credit and Operations). This position interacts with teams and stakeholders across MBFS, from Finance & Controlling to Business Operations, IT, Marketing and OGC, among others. The purpose of these interactions is to ensure the Wholesale (Credit and Operations) systems work effectively for the current and future purposes of the company, within the business and legal frameworks that it operates. Responsibilities: Responsible as a primary business support and subject matter expert for Wholesale (Credit and Operations). Responsible for system functionality, including business rules, database querying, regulatory requirements, and configuration. Participate as SME in the development of corporate initiatives (Digital Transformation, etc.) as they relate to system data, functionality and end-user experience in the current and future environments Participate in enhancement planning, development and testing in Wholesale (Credit and Operations). Responsible for the development of documentation for system enhancements in Wholesale (Credit and Operations) Develop test strategies, plan resource requirements and conduct and supervise testing activities in support of projects and ongoing system release management Responsible for validating financial enhancements that have an established system or manual control in place for internal compliance testing purposes on a regular basis Qualifications: Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 5 years of overall work experience. Preferred experience includes: Accounting Business - General Customer Service Finance Education: High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include: Accounting Business Administration Additional Knowledge: 1 year of experience with Accounting or financial calculations preferred Automotive finance experience in the aforementioned areas preferred Skills: Analytical Skills Ability to collect data and establish facts and identify trends and variances IT Skills PC Skills Microsoft Office Problem Solving Skills Additional Skills: Any experience with Sopra Business Solutions and their products is a major plus. Specifically, experience with Sopra Financing Platform - Wholesale. Attention to detail Ability to connect business processes with system business logic Experience in supporting a system application Customer Focus Learning and Growth Planning Organizing Teamwork & Collaboration Posting Statement If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. EEO/Minorities/Females/Disabled/Vets Mercedes-Benz Financial Services USA LLC", "summaryDescription" : "Wholesale (Credit and Operations) Support Specialist at Mercedes-Benz Financial Services. Skills: Wholesale systems, Credit operations, System support. Manage Wholesale systems. Provide business support", "createdAt" : "2026-06-14T04:42:08.983", "lastUpdated" : "2026-06-15T12:36:22.319", "ingestTimestamp" : "2026-06-14T04:42:08.983", "mongoId" : "69ce5e3b9bc74574cb677958", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 63000, "salaryAnnualMax" : 88000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "System functionality", "Business rules", "Configuration", "Wholesale systems", "Credit operations", "System support", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Enhancement planning", "Wholesale Credit Operations", "Microsoft Office", "Sopra Business Solutions", "Sopra Financing Platform" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a305ff6f292fd229cf839f0", "title" : "Safety and Operations Manager", "company" : "Soho House & Co.", "industry" : "Hospitality", "salary" : { "min" : 45000.0, "max" : 65000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager in Hospitality in Manchester, UK, adjusted for seniority and company size." }, "location" : "Soho House Manchester, Soho House ManchesterManchester, England, United Kingdom", "locations" : [ "Soho House Manchester", "Soho House ManchesterManchester", "England", "United Kingdom" ], "certifications" : [ "Managing safely / CIEH level 3 or 4", "NEBOSH general certificate" ], "timestamp" : "2026-06-16T07:58:19.588", "fingerprint" : "4e7805b7bdb4fa543f2cad5b989063254117c883432b7a3cbed5c60fcc64b514", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.eu.greenhouse.io/sohohouseco/jobs/4897736101", "externalId" : "4897736101", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manchester", "state" : "England", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "53.4424618,-2.2324547" } ], "locationText" : "Manchester, England, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 3, "experienceLevel" : "Manager", "professionalSkills" : [ "Cost control", "Invoice reconciliation", "Cheque requisitions", "Accruing purchases", "Prioritizing purchases" ], "hardSkillsList" : [ "Security program management", "Maintenance program management", "Licensing conditions management", "Incident investigations" ], "hardSkills" : [ { "name" : "Security program management", "level" : "intermediate" }, { "name" : "Maintenance program management", "level" : "intermediate" }, { "name" : "Licensing conditions management", "level" : "intermediate" }, { "name" : "Incident investigations", "level" : "intermediate" } ], "majorSkills" : "Safety management, Operations management, Risk reduction, Vendor management", "majorSkillsList" : [ "Safety management", "Operations management", "Risk reduction", "Vendor management" ], "coreResponsibilities" : "Ensure safe and secure environment, Ensure compliance with legal requirements, Drive culture of performance, Drive culture of safe behaviour, Be first point of contact for BOH operational, Prevent and respond to business risks, Drive performance by establishing safety priorities, Drive performance by establishing maintenance priorities, Identify high risk areas, Initiate actions to reduce risk exposure, Communicate safety needs to managers, Communicate safety problems to managers, Lead inspection of security program, Lead inspection of maintenance program, Monitor security program, Monitor maintenance program, Oversee credit card payment control, Oversee key control, Oversee CCTV, Oversee physical security provisions, Monitor employee entry, Monitor employee exit, Manage licensing conditions, Maintain relevant logs, Oversee BOH personnel, Manage BOH personnel, Ensure appropriate staffing levels, Support event setup, Manage BOH operations ordering, Manage BOH cost control, Oversee third party contractors, Monitor contractor access, Follow company working practices, Manage contractor costs, Develop group initiatives, Instigate group initiatives, Prepare activity reports, Coordinate investigations into incidents, Learn lessons from incidents, Support claims investigations", "teamCollaboration" : "Work with all managers; Work with all employees; Work with Regional Head of Health and Safety", "domainKnowledge" : "Fire safety; Life safety; Hospitality sector", "domainList" : [ "fire-safety", "life-safety", "hospitality-sector" ], "domainSpecificKnowledge" : [ "Fire safety", "Life safety", "Hospitality sector" ], "toolProficiency" : [ "CCTV", "Key control" ], "continuousLearning" : "Continuous training", "specialRequirements" : "Experience in a fast-paced environment, Comfortable in a matrix management environment", "qualificationsBasic" : "3+ years experience in similar capacity, 2 years experience at managerial level, Minimum 5 years related experience in a hotel/club/property management", "qualificationsPreferred" : "Managing safely / CIEH level 3 or 4, Experience in the hospitality sector, NEBOSH general certificate, Experience with highly discerning clients", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Role… At Soho House, the Safety and Operations Manager will ensure that Soho House provides a safe and secure environment that protects and safeguard all House guests, employees, contractors and all House assets. Demonstrating a professional approach, you will work with all managers and employees to ensure compliance with legal and operational security, fire and life safety requirements and drive a culture of performance and safe behaviour. What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rates Private Health and Dental Care Life Assurance Day off on your birthday Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Key duties… Be the first point of contact for all BOH operational matters, including prevention and response to issues which pose a risk to business Drive performance by establishing safety and maintenance priorities, identifying high risk areas, initiating actions to reduce risk exposure and communicating with managers about safety needs and problems Lead the inspection and monitoring of the security and maintenance program in the House. This includes credit card payment control, key control, CCTV and all other physical security provisions, and monitoring employee entry and exit from the premises Lead on managing all licensing conditions in conjunction with local licensing authority and maintaining all relevant logs Oversee and manage BOH personnel, including maintenance and cleaners ensuring staffing levels are appropriate, and support event setup Manage BOH operations ordering and cost control, such as invoice reconciliation, cheque requisitions, accruing and prioritizing purchases, in line with budget Overseeing third party contractors on site when conducting general maintenance works and inspections, ensuring a clear process is in place to monitor access, follow company working practices and manage costs Working closely with the Regional Head of Health and Safety in developing and instigating group initiatives Prepare regular activity reports for GM and management team Conduct or coordinate investigations into incidents involving guests or employees to learn lessons and support claims investigations What we are looking for... Minimum of 3+ years’ experience in similar capacity Managing safely / CIEH level 3 or 4 Experience in similar role Experience of working in a fast-paced environment Comfortable in a matrix management environment 2 years’ experience at managerial level Experience in the hospitality sector NEBOSH general certificate Minimum 5 years related experience in a hotel/club/property management Experience with highly discerning clients", "summaryDescription" : "Safety and Operations Manager at Soho House & Co.. Skills: Safety management, Operations management, Risk reduction, Vendor management. Ensure safe and secure environment. Ensure compliance with legal requirements", "postedDate" : "2026-06-15T23:28:50.210", "createdAt" : "2026-06-15T23:28:50.210", "lastUpdated" : "2026-06-16T07:58:19.588", "ingestTimestamp" : "2026-06-15T23:28:50.210", "mongoId" : "6a305ff6f292fd229cf839f0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Security program management", "Maintenance program management", "Licensing conditions management", "Incident investigations", "Safety management", "Operations management", "Risk reduction", "Vendor management", "Cost control", "Invoice reconciliation", "Cheque requisitions", "Accruing purchases", "Prioritizing purchases", "Fire safety", "Life safety", "Hospitality sector", "Managing safely / CIEH level 3 or 4", "NEBOSH general certificate", "CCTV", "Key control" ], "skillCount" : 20, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Hospitality", "llmIndustryConfidence" : 0.95 }, { "id" : "69ce5e189bc74574cb674c04", "title" : "Operations Support and Logistics (OSL) Officer", "salary" : { "min" : 1000000.0, "max" : 1500000.0, "currency" : "SDG", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Entry-level Operations Support and Logistics Officer in Port Sudan, Sudan, based on government industry benchmarks for temporary roles." }, "location" : "Sudan-Port Sudan", "locations" : [ "Sudan-Port Sudan", "Apr 13, 2026, 9:59:00 PM", "Sudan-Port Sudan, " ], "timestamp" : "2026-06-15T06:58:13.671", "fingerprint" : "2f4beeae1bf28d2531721a25f34082d071f8f215f7d4c4ab0850737545f6a0ff", "source" : "taleo", "language" : "en", "applyUrl" : "https://who.taleo.net/careersection/ex/jobdetail.ftl?job=385259", "externalId" : "385259", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Port Sudan", "country" : "Sudan", "continent" : "af", "source" : "llm", "workMode" : "onsite", "geo" : "19.6192170,37.2117090" } ], "locationText" : "Port Sudan, Sudan", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "P2 Temporary appointment under Staff Rule 420.4 6 months (subject to availability of funds, satisfactory performance and continuing need for the position)", "summaryDescription" : "Operations Support and Logistics (OSL) Officer", "createdAt" : "2026-06-14T08:16:42.737", "lastUpdated" : "2026-06-15T06:58:13.671", "ingestTimestamp" : "2026-06-14T08:16:42.737", "mongoId" : "69ce5e189bc74574cb674c04", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Entry", "dataQualityScore" : 0.5555556, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.9 }, { "id" : "6a10ab0558b93c861e1e99a2", "title" : "VP of Operations", "company" : "Compost Crew", "location" : "Rockville, MD", "locations" : [ "Rockville", "MD" ], "timestamp" : "2026-06-15T10:29:49.377", "fingerprint" : "2a178b7e127a18c5745ac50b9161dd1436afcd6ba120fe873c5ddaf1e99a7943", "source" : "breezyhr", "applyUrl" : "https://sandbox.breezy.hr/p/88860ff1a3ee-compost-crew-vp-of-operations", "externalId" : "88860ff1a3ee", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Rockville", "state" : "Maryland", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Rockville, Maryland, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "VP", "professionalSkills" : [ "Food waste reduction and soil health." ], "hardSkillsList" : [ "organics recycling", "composting services" ], "hardSkills" : [ { "name" : "organics recycling", "level" : "intermediate" }, { "name" : "composting services", "level" : "intermediate" } ], "majorSkills" : "Operations, organics recycling, composting services", "majorSkillsList" : [ "Operations, organics recycling, composting services" ], "coreResponsibilities" : "Overseeing operations for a high-growth organics recycling business.", "outcomesObjectives" : "Eliminating food waste and revitalizing soil health.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "A little bit about us… Compost Crew is a high-growth organics recycling business based near Washington, D.C., dedicated to eliminating food waste and revitalizing soil health through convenient and affordable composting services. Today, we serve thousands of homes, businesses, communities, and gove", "summaryDescription" : "VP of Operations at Compost Crew. Skills: Operations, organics recycling, composting services. 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Resilient. Dynamic. Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. 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KENT Outdoors is a collection of brands all obsessively focused on building the most innovative and reliable equipment for use in our most revered natural playgrounds. We relentlessly dream, build, and offer products that empower the very best days outside. We’re a collection of outdoor fanatics, product geeks, marketing mavens, and entrepreneurs all focused on pushing through boundaries, both on land, and in the water. Holding true to our roots while evolving for the future, the family of KENT brands today includes Absolute Outdoors, Arctic Shield, Aquaglide, Arbor Snowboards, Barefoot International, BOTE, Connelly, FatSac, Freedom Foil, Full Throttle, HO Sports, Hyperlite, KENT, Liquid Force, Margaritaville, O’Brien, and Onyx. Your Impact The Director of Warehouse and Distribution is responsible for management of the new Pooler, GA facility (170,000 sq. ft. building, with 20 team members) and all aspects of distribution within the facilities. This role will develop and implement strategies for improving Key Performance Indicators including shrink, incident rates, overtime, pick rates, order accuracy, and customer satisfaction. The Director will be an expert in Safety, Continuous Improvement, and Warehouse Operations. What You’ll Do Maintains inbound receiving process while focusing on maintaining or improving container receiving times. Controls inventory levels by managing a robust cycle count process Complies with federal, state, and local warehousing, material handling, and shipping requirements. Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols. Implementing and Managing the Safety Program Maintains physical condition of warehouse by planning and implementing new design layouts to improve efficiency Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Completes warehouse operational requirements by scheduling and assigning employees Maintains warehouse staff by recruiting, selecting, orienting, and training employees. Maintaining a close relationship with local staffing agencies will be important. Maintains warehouse staff job results by coaching, counseling, and disciplining employees Maintains professional and technical knowledge by attending educational workshops Contributes to team effort by accomplishing related results as needed. Monitor, manage, and communicate key KPI’s across all phases of operations Maintain a relationship with local law enforcement and fire departments and ensure our facility is up to code This role will be the point of contact for anything related to managing the facility. This included, fire department, police department, security system, inbound and outbound freight companies, and more. What You’ve Accomplished Proven work experience as a Warehouse Manager or Director of Warehousing is a must have. Expertise in creating warehouse management procedures and best practices Proven ability to implement process improvement initiatives Strong knowledge of warehousing Key Performance Indicators (KPIs) Hands on experience with warehouse management software and databases Leadership skills and ability manage staff Strong decision making and problem-solving skills Excellent communication skills Experience implementing or managing a safety program is required Continuous Improvement Experience is preferred Bachelor Degree is preferred How You Thrive You go “all out.”  You tend to approach everything you do with velocity.  From your next exhilarating outdoor adventure to scaling meaningful peaks at work, you act with speed, direction, ethics, and forethought. Your efficiency is rooted in the knowledge that resources are not infinite. You are goal-oriented and focused on outcomes. When you see a challenge or obstacle to overcome, you jump in collaboratively to find a solution; team achievements should be celebrated more than individual performance. You are compelled to share your perspective because it is rooted in experience and synthesis thinking - you know that healthy debate yields better decisions. You are humble despite your impressive past accomplishments. Your communication style is honest and forthright, yet empathetic, with everyone.  KENT Outdoors is proud to be an Equal Opportunity Employer. ", "summaryDescription" : "Director of Warehouse and Distribution at Kent Outdoors. Skills: Warehouse operations, Distribution management, Inventory control. Oversee daily warehouse operations. Manage inventory levels and accuracy", "postedDate" : "2026-06-15T23:28:44.606", "createdAt" : "2026-06-15T23:28:44.606", "lastUpdated" : "2026-06-16T08:47:19.562", "ingestTimestamp" : "2026-06-15T23:28:44.606", "mongoId" : "6a3066e8f292fd229cfb6da1", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 155000, "salaryAnnualMax" : 225000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Warehouse operations", "Distribution operations", "Inventory management", "Logistics planning", "Budgeting", "Performance analysis", "Distribution management", "Inventory control", "Warehouse management", "Logistics operations", "Team leadership", "Process improvement", "Vendor management", "Budget management", "Performance metrics", "Distribution logistics", "Inventory management systems", "WMS software" ], "skillCount" : 18, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Outdoor & Apparel", "llmIndustryConfidence" : 0.98 }, { "id" : "6a307617f292fd229c016410", "title" : "Director of Finance & Billing Operations", "company" : "Rockbot", "industry" : "FinTech", "salary" : { "min" : 170000.0, "max" : 220000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "certifications" : [ "CFA", "CPA", "FRM", "Series 7", "Series 63", "Series 65", "CAIA", "CFP", "ACCA", "ACA" ], "timestamp" : "2026-06-16T12:07:39.693", "fingerprint" : "a6506097606930e824a25d8f3f55938f0c6e698e0e5f67030a1be9544ccd61d0", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/rockbot/jobs/6026881004", "externalId" : "6026881004", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "domainKnowledge" : "Financial instruments; Regulatory frameworks; Risk methodologies; Quantitative skills; SOX; Basel III/IV; MiFID II; Dodd-Frank; FINRA; SEC; FCA; GDPR; AML/KYC; Equities; Fixed income; Derivatives; Options; Futures; Swaps; FX; Structured products; Private credit; VaR; CVaR; Stress testing; Monte Carlo; Factor models; Credit scoring", "domainList" : [ "financial-instruments", "regulatory-frameworks", "risk-methodologies", "quantitative-skills", "sox", "basel-iii-iv", "mifid-ii", "dodd-frank", "finra", "sec", "fca", "gdpr", "aml-kyc", "equities", "fixed-income", "derivatives", "options", "futures", "swaps", "fx", "structured-products", "private-credit", "var", "cvar", "stress-testing", "monte-carlo", "factor-models", "credit-scoring" ], "domainSpecificKnowledge" : [ "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Quantitative skills", "SOX", "Basel III/IV", "MiFID II", "Dodd-Frank", "FINRA", "SEC", "FCA", "GDPR", "AML/KYC", "Equities", "Fixed income", "Derivatives", "Options", "Futures", "Swaps", "FX", "Structured products", "Private credit", "VaR", "CVaR", "Stress testing", "Monte Carlo", "Factor models", "Credit scoring" ], "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We are seeking our first Director of Finance & Billing Operations to join Rockbot, bringing a passion for operational excellence, systems design, and scalable revenue infrastructure. As Rockbot continues transforming how revenue flows through the business with Salesforce, MuleSoft, and Ironclad, this role will play a critical role in connecting the dots behind the scenes. You’ll help translate contracts, orders, and customer activity into accurate billing, collections, and revenue reporting. This role is ideal for someone who is a natural builder, enjoys solving complex operational challenges, and takes pride in creating scalable systems that make life easier for both customers and internal teams. You’ll inherit a billing environment supporting more than 12,000 customers across SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products. You’ll have the opportunity to bring structure, automation, and operational excellence to a function undergoing meaningful transformation. You Will: Lead Billing & Accounts Receivable Operations Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams. Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products. Establish scalable billing policies, controls, workflows, and documentation. Drive collections performance, cash flow optimization, and DSO improvement. Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support. Manage Avalara sales tax compliance and exemption processing. Own billing support operations, identify recurring issues, and drive long-term process improvements. Design and Improve Quote-to-Cash Processes Partner closely with Sales, RevOps, Finance, GTM Systems, and Engineering to refine billing processes as upstream systems mature. Define billing triggers, operational handoffs, and data requirements that support accurate invoicing and reporting. Identify and resolve data quality issues that create downstream billing and collections challenges. Improve workflows supporting complex customer structures, including enterprise, government, education, multi-location, and franchise-style accounts. Continuously evaluate opportunities to improve automation, scalability, and operational efficiency. Own and Optimize NetSuite NetSuite is Rockbot’s system of record for billing, accounts receivable, and revenue reporting. You will serve as the primary business owner and subject matter expert. Configure and maintain billing workflows, invoice templates, payment terms, revenue schedules, saved searches, dashboards, and automation. Design solutions for complex billing scenarios, including: SaaS subscriptions Consumption and usage-based billing Hardware and inventory-related billing Professional services Enterprise PO-based contracts Multi-element arrangements Prepaid, ratable, and event-based revenue models Define system requirements, document solutions, and partner with technical teams on implementation. Support integrations between Salesforce, Mulesoft, and NetSuite to ensure accurate and scalable billing operations. Evaluate system enhancements and process improvements based on business impact and operational efficiency. Deliver Reporting & Business Insights Own billing and revenue reporting, including ARR, MRR, deferred revenue, collections performance, and operational KPIs. Manage license and royalty reporting requirements for content providers and strategic partners. Build dashboards and reporting that provide visibility into billing accuracy, collections performance, DSO, and operational health. Deliver actionable insights that improve decision-making and support company growth. You Have: 8+ years of experience in Billing Operations, Finance Operations, Revenue Operations, or Order-to-Cash functions within a B2B SaaS or technology environment. 5+ years managing a billing, finance operations, revenue operations, or order-to-cash function. Deep hands-on NetSuite expertise (4+ years). This role requires someone who has personally configured billing workflows, revenue schedules, automation, saved searches, dashboards, and reporting within NetSuite—not someone who has only partnered with administrators or consultants. Demonstrated experience billing across multiple revenue streams, including SaaS subscriptions, consumption-based billing, hardware, professional services, advertising, and enterprise contracts. Experience operating in complex billing environments supporting large customer populations, multi-location account structures, and multiple revenue models simultaneously. Ability to define system requirements, document solutions, and partner with technical teams to implement scalable processes and workflows. Strong working knowledge of Salesforce as the upstream source of contract and order data. Solid understanding of ASC 606, deferred revenue, revenue schedules, and billing-to-GL reconciliation. Strong analytical, operational, and problem-solving skills with a track record of improving processes and systems. Excellent communication skills and the ability to influence stakeholders across Finance, Sales, RevOps, Product, and Engineering. Preferred Experience with Avalara or similar tax automation platforms. Familiarity with Mulesoft or similar integration technologies. Experience with Tableau or other BI tools Experience with Ironclad or another contract lifecycle management platform. Background in media, advertising, content, music, or licensing-driven businesses. Experience supporting multi-unit, franchise, enterprise, or location-based customer models. About Rockbot Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable. From independent local businesses to large national brands — across nearly every industry, including restaurants, bars, retailers, and more — Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com. Compensation Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U. S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. The compensation range for this position is $170,000–$220,000 plus equity and comprehensive benefits. Actual compensation will be determined based on skills, experience, location, and market factors. Our Values Drive — We pursue our mission with relentless tenacity. We love the journey and are on offense all the time. Accountability — We take ownership of our promises and stand behind our work. Trust is built through follow-through. Curiosity — We're hungry to learn and grow. The \"Why\" and \"How\" always matter. Empathy — We strive to understand others as deeply as possible — their goals, their pains, their context. Ingenuity — We work hard but think smart. Creativity and practicality together solve the hard problems. Integrity — We say what we mean and do what we say. Simply, clearly, honestly. Rockbot is an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. We're dedicated to hiring and developing a talented, diverse team — including individuals with different backgrounds, abilities, identities, and experiences.", "summaryDescription" : "Director of Finance & Billing Operations at Rockbot", "postedDate" : "2026-06-16T01:17:13.903", "createdAt" : "2026-06-16T01:17:13.903", "lastUpdated" : "2026-06-16T12:07:39.693", "ingestTimestamp" : "2026-06-16T01:17:13.903", "mongoId" : "6a307617f292fd229c016410", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 170000, "salaryAnnualMax" : 220000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Financial instruments", "Regulatory frameworks", "Risk methodologies", "Quantitative skills", "SOX", "Basel III/IV", "MiFID II", "Dodd-Frank", "FINRA", "SEC", "FCA", "GDPR", "AML/KYC", "Equities", "Fixed income", "Derivatives", "Options", "Futures", "Swaps", "FX", "Structured products", "Private credit", "VaR", "CVaR", "Stress testing", "Monte Carlo", "Factor models", "Credit scoring", "CFA", "CPA", "FRM", "Series 7", "Series 63", "Series 65", "CAIA", "CFP", "ACCA", "ACA" ], "skillCount" : 38, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.98 }, { "id" : "694ae71c70f0b99d589b592a", "title" : "Director of Operations", "industry" : "Government", "salary" : { "min" : 150000.0, "max" : 170000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "UST-Texas-Brownwood-Brownwood District Headquarter", "locations" : [ "UST-Texas-Brownwood-Brownwood District Headquarter", "Yearly", "Exempt,
Brownwood District Headquarter (23DISTHQ)
2495 HWY 183 N
Brownwood, 76802

, Brownwood District Headquarter" ], "timestamp" : "2026-06-16T03:05:01.202", "fingerprint" : "af1c6bb749636d7f1e79aee171c7a88ff30ef8500e57da856523a36715b8fd54", "source" : "taleo", "language" : "en", "applyUrl" : "https://fa009.taleo.net/careersection/ex/jobdetail.ftl?job=42422", "externalId" : "42422", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Brownwood", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "31.7208509,-98.9818701" } ], "locationText" : "Brownwood, Texas, United States", "experienceLevel" : "Director", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Hazardous materials procedures", "Equipment maintenance" ], "hardSkills" : [ { "name" : "Hazardous materials procedures", "level" : "intermediate" }, { "name" : "Equipment maintenance", "level" : "intermediate" } ], "majorSkills" : "Operations leadership, Emergency operations, Infrastructure management", "majorSkillsList" : [ "Operations leadership", "Emergency operations", "Infrastructure management" ], "coreResponsibilities" : "Lead operations team, Coordinate building upkeep, Coordinate grounds upkeep, Manage hazardous materials procedures, Manage transportation logistics, Manage equipment shop operations, Photo log roads, Ensure utility permits run smoothly, Ensure driveway permits run smoothly, Oversee maintenance operations, Oversee emergency operations", "domainKnowledge" : "District infrastructure", "domainList" : [ "district-infrastructure" ], "domainSpecificKnowledge" : [ "District infrastructure" ], "qualificationsBasic" : "15+ years operations experience, 5+ years leadership experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Are you ready to lead with purpose and precision? The Brownwood District is seeking a dynamic Director of Operations to take charge of critical functions that keep our community moving and thriving. This high-impact role isn’t just about oversight - it’s about passion for excellence in maintenance and a steady hand in emergency operations. You’ll manage a talented team of professionals while coordinating essential programs like building and grounds upkeep, hazardous materials procedures, transportation logistics, and equipment shop operations. From photo logging roads to ensuring utility and driveway permits run smoothly, your leadership will shape the backbone of district infrastructure. If you’re driven by accountability, thrive in complex environments, and are ready to make a lasting difference, apply today and join a team that values innovation, resilience, and results. Your next big opportunity starts here! Salary Grade: B31 $150,000 - $170,000/ yearly 150,000.00 170,000.00", "summaryDescription" : "Director of Operations. Skills: Operations leadership, Emergency operations, Infrastructure management. Lead operations team. Coordinate building upkeep", "createdAt" : "2026-06-14T19:46:51.600", "lastUpdated" : "2026-06-16T03:05:01.202", "ingestTimestamp" : "2026-06-14T19:46:51.600", "mongoId" : "694ae71c70f0b99d589b592a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 150000, "salaryAnnualMax" : 170000, "salaryBand" : "150k-200k", "hasSalary" : true, "allSkills" : [ "Hazardous materials procedures", "Equipment maintenance", "Operations leadership", "Emergency operations", "Infrastructure management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "District infrastructure" ], "skillCount" : 12, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Government", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8cfe74d8ee00a0977dea", "title" : "Head of Support", "company" : "Perplexity", "industry" : "Customer Success & Support", "salary" : { "min" : 200000.0, "max" : 275000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "San Francisco", "locations" : [ "San Francisco", "New York City" ], "timestamp" : "2026-06-15T03:30:52.288", "fingerprint" : "c97d6dd7813050d06e6ac616342e1cff31edc0483fd0b9a383025aa1f8aa79e6", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/perplexity/bcc12200-ea58-4a31-8f90-1f7c4ce49d51/application", "externalId" : "bcc12200-ea58-4a31-8f90-1f7c4ce49d51", "industryFunction" : { }, "structuredLocations" : [ { "city" : "San Francisco", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "37.7879363,-122.4075201" } ], "locationText" : "San Francisco, California, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 8, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "AI tooling, Automation", "professionalSkills" : [ "Customer judgment", "Technical judgment", "Written communication" ], "hardSkillsList" : [ "Support operations" ], "hardSkills" : [ { "name" : "Support operations", "level" : "intermediate" } ], "majorSkills" : "Customer Success, Support leadership", "majorSkillsList" : [ "Customer Success", "Support leadership" ], "coreResponsibilities" : "Lead support function, Build operating model, Coach and develop team, Own support AI tooling, Partner with Sales, Partner with Customer Success, Partner with Product, Partner with Engineering, Partner with RevOps, Improve Enterprise support, Scale consumer support, Hire thoughtfully, Serve as escalation leader", "teamCollaboration" : "Cross-functional teams", "domainKnowledge" : "Enterprise software", "domainList" : [ "enterprise-software" ], "domainSpecificKnowledge" : [ "Enterprise software" ], "toolProficiency" : [ "Help desk systems" ], "communicationSkills" : "Written communication", "qualificationsBasic" : "8+ years customer support experience, 4+ years managing support teams, Experience building support processes, Technical fluency, Experience using AI/automation", "remoteFriendly" : true, "rawDescription" : "Perplexity is looking for a Head of Support to build one high-quality, scalable support experience across Enterprise and consumer customers. This person will bring together support teams, workflows, and tooling into a focused operating model that helps customers succeed, improves the product, and unlocks growth. This is a hands-on leadership role for someone who can build the support machine, not just run the queue. You will own the team, the systems, the feedback loops, and the AI tools that help Perplexity deliver great support without scaling headcount linearly. RESPONSIBILITIES - Lead Perplexity’s support function across Enterprise and consumer customers. - Build one operating model for queues, coverage, escalations, SLAs, QA, reporting, and team performance. - Coach and develop a distributed team with a high bar for customer empathy, technical judgment, speed, and written communication. - Own support AI tooling, including support bot agents, AI-assisted triage, routing, knowledge retrieval, and agent workflows. - Partner with Sales, Customer Success, Product, Engineering, and RevOps to turn customer pain and ticket trends into better product and customer experiences. - Improve high-touch Enterprise support while scaling high-volume consumer support through better tooling, documentation, and automation. - Hire thoughtfully as the business grows, balancing team growth with process, product, and AI leverage. - Serve as an escalation leader for complex, high-priority, or ambiguous customer issues. WHAT WE’RE LOOKING FOR - 8+ years in customer support, technical support, customer experience, or support operations at a fast-growing technology company. - 4+ years managing support teams, ideally across multiple support motions, distributed teammates, contractors, or technical specialists. - Experience building support processes, escalation paths, knowledge systems, QA routines, reporting, and team operating rhythms from an early or scaling stage. - Strong technical fluency and comfort working with Product and Engineering on bugs, escalations, admin workflows, enterprise software, and customer-impacting issues. - Experience using AI, automation, help desk systems, or support operations workflows to improve customer experience and team efficiency. - High ownership, strong customer judgment, and comfort operating in ambiguity.", "summaryDescription" : "Head of Support at Perplexity. Skills: Customer Success, Support leadership. Lead support function. Build operating model", "createdAt" : "2026-06-13T22:11:39.787", "lastUpdated" : "2026-06-15T03:30:52.288", "ingestTimestamp" : "2026-06-13T22:11:39.787", "mongoId" : "6a2c8cfe74d8ee00a0977dea", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 200000, "salaryAnnualMax" : 275000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Support operations", "Customer Success", "Support leadership", "Customer judgment", "Technical judgment", "Written communication", "Enterprise software", "Help desk systems" ], "skillCount" : 8, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a309bfef292fd229c0f6074", "title" : "Sr. Manager of People Operations", "company" : "Pindrop", "salary" : { "min" : 145000.0, "max" : 210000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Sr. Manager of People Operations in Atlanta, USA, adjusted for the technology industry and manager seniority." }, "location" : "Atlanta, Georgia, United States", "locations" : [ "Atlanta", "Georgia", "United States" ], "timestamp" : "2026-06-16T11:25:26.055", "fingerprint" : "800500269844a4f4f5679a85c64bc58c5794184300a4b812ef485de4e5ec02fb", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.pindrop.com/careers/job-title/?gh_jid=8001306", "externalId" : "8001306", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Atlanta", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.7544657,-84.3898151" } ], "locationText" : "Atlanta, Georgia, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "remoteFriendly" : false, "rawDescription" : "Who We Are Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U. S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. About Pindrop Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U. S. banks, leading insurers, and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. The Opportunity Pindrop is hiring a Sr. Manager of People Operations to serve as the operational backbone of our People function during a period of significant growth. Reporting to the Sr. Director of People Operations, this is not a maintenance role. It is a build role. You will own the design, governance, and continuous improvement of the processes, workflows, and standards that power the employee lifecycle — from hire to departure — across a workforce scaling from 325 toward 500+ employees over the next two years. You will work in close partnership with a dedicated UKG Ready Specialist who owns the technical system layer. Your job is to own everything built on top of it: the processes the systems support, the standards the team follows, and the operational discipline that makes the whole function run without error. This is the right role for someone who is energized by precision, ownership, and building — and who wants to leave a function materially better than they found it. SCOPE NOTE This role partners closely with a UKG Ready Specialist who owns system configuration, workflow builds, and technical integrations. The Sr. Manager of People Operations owns the process layer — what happens in the system, not how the system is built. Clear role boundaries are established from day one to ensure both roles are set up for success. What You’ll Do Design you see what needs doing Energized by building, not maintaining — this role requires someone who creates structure where none exists, not someone who manages existing infrastructure A communicator who can translate operational complexity into clear, concise guidance for the team and leadership Calm under pressure — People Operations handles payroll, compliance, and sensitive employee data; the right person for this role does not panic when things go wrong, they solve problems Required Experience 7+ years of experience in People Operations, HR Operations, or a closely related role at a technology company Demonstrated experience owning employee lifecycle processes end-to-end — onboarding, offboarding, job changes, comp changes — with documented SOPs Experience with HRIS platforms at an operational ownership level — you have been responsible for data quality, process execution, and compliance in an HRIS, not just a user of one. UKG Ready experience is not required; deep operational experience with any enterprise HRIS (Workday, HiBob, ADP, Paylocity, etc.) Experience supporting payroll and benefits operations, including internal controls and data flow between HR and payroll systems Track record of cross-functional partnership with Finance, IT, Legal, and Security on HR compliance, systems, and process initiatives Experience building and maintaining HR reporting and dashboards with a data integrity mindset Working knowledge of federal and state HR compliance requirements: I-9, EEO-1, FMLA, multi-state employment law Preferred Experience Experience at a high-growth SaaS or AI-native company where the pace of change outstrips the pace of process documentation Experience with HRIS implementation or migration — having owned the evaluation, rollout, or transition of an enterprise HR system Experience supporting M not all applications may be individually reviewed. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.", "summaryDescription" : "Sr. Manager of People Operations at Pindrop", "postedDate" : "2026-06-16T03:16:35.048", "createdAt" : "2026-06-16T03:16:35.048", "lastUpdated" : "2026-06-16T11:25:26.055", "ingestTimestamp" : "2026-06-16T03:16:35.048", "mongoId" : "6a309bfef292fd229c0f6074", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 145000, "salaryAnnualMax" : 210000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "operations", "jobSubcategory" : "hr", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.98 }, { "id" : "6a30573af292fd229cf362a0", "title" : "Director of Trade Management Operations", "company" : "tastytrade", "industry" : "FinTech", "salary" : { "min" : 220000.0, "max" : 330000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Director of Trade Management Operations in Chicago, IL, adjusted for the FinTech industry and company size." }, "location" : "Chicago, Illinois, United States", "locations" : [ "Chicago", "Illinois", "United States" ], "timestamp" : "2026-06-16T07:12:11.788", "fingerprint" : "887c1fc7e6a2c2e476100bd1b2f5b5b96d4641b04749843adf029b100b3fba61", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/tastytrade/jobs/6025689004", "externalId" : "6025689004", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Chicago", "state" : "Illinois", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "41.8755616,-87.6244212" } ], "locationText" : "Chicago, Illinois, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "DTCC", "professionalSkills" : [ "Process improvement", "Team development", "Operational leadership", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Trade settlement", "Clearing", "Custody", "Corporate actions", "Reconciliation", "Give-up processing", "Margin tracking", "Collateral tracking", "Root cause analysis", "Exception management", "Data standardization" ], "hardSkills" : [ { "name" : "Trade settlement", "level" : "intermediate" }, { "name" : "Clearing", "level" : "intermediate" }, { "name" : "Custody", "level" : "intermediate" }, { "name" : "Corporate actions", "level" : "intermediate" }, { "name" : "Reconciliation", "level" : "intermediate" }, { "name" : "Give-up processing", "level" : "intermediate" }, { "name" : "Margin tracking", "level" : "intermediate" }, { "name" : "Collateral tracking", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Exception management", "level" : "intermediate" }, { "name" : "Data standardization", "level" : "intermediate" } ], "majorSkills" : "Back-office operations, Process automation, Team leadership", "majorSkillsList" : [ "Back-office operations", "Process automation", "Team leadership" ], "coreResponsibilities" : "Lead and transform back-office function, Establish clear performance standards, Establish career development pathways, Provide day-to-day management, Provide coaching, Provide mentorship to staff, Partner with HR on headcount planning, Partner with HR on hiring, Partner with HR on workforce development, Serve as primary escalation point for operational breaks, Serve as primary escalation point for settlement failures, Serve as primary escalation point for counterparty disputes, Oversee post-trade operations, Manage trade confirmation, Manage settlement, Manage fail management, Coordinate give-up processing, Coordinate submission workflows, Supervise corporate actions processing, Oversee margin tracking, Oversee collateral tracking, Ensure adherence to settlement deadlines, Ensure adherence to operational SLAs, Own end-to-end reconciliation, Oversee daily reconciliation, Manage position reconciliation, Manage cash reconciliation, Ensure compliance with broker-dealer customer protection obligations, Drive root cause analysis on recurring breaks, Implement corrective actions, Lead strategic initiative to automate workflows, Reduce manual processing, Reduce operational risk, Evaluate technology solutions, Select technology solutions, Implement technology solutions, Define target operating model, Drive execution of transformation roadmap, Partner with Technology teams, Partner with Data teams, Design automated break detection, Design automated exception management, Design automated reporting workflows, Establish KPIs, Establish management dashboards, Track settlement efficiency, Track break aging, Track fail rates, Track STP rates, Report to senior leadership, Champion data quality initiatives, Champion standardization initiatives, Maintain control environment, Develop policies, Maintain policies, Develop procedures, Maintain procedures, Develop desktop guides, Maintain desktop guides, Partner with Internal Audit, Partner with Compliance, Partner with Risk Management, Monitor regulatory developments, Update processes, Update controls", "teamCollaboration" : "Cross-functional teams; Technology teams; Data teams; HR; Internal Audit; Compliance; Risk Management", "projectManagementSkills" : [ "Roadmap execution", "Process transformation" ], "domainKnowledge" : "Capital markets; Broker-dealer operations; FCM operations; Exchange-traded derivatives; SEC Rule 15c3-3; FINRA rules; CFTC requirements; NFA requirements", "domainList" : [ "capital-markets", "broker-dealer-operations", "fcm-operations", "exchange-traded-derivatives", "sec-rule-15c3-3", "finra-rules", "cftc-requirements", "nfa-requirements" ], "domainSpecificKnowledge" : [ "Capital markets", "Broker-dealer operations", "FCM operations", "Exchange-traded derivatives", "SEC Rule 15c3-3", "FINRA rules", "CFTC requirements", "NFA requirements" ], "toolProficiency" : [ "AutoRek GMI", "Broadridge" ], "documentationSkills" : "Desktop guides", "innovationCreativity" : "Automate back office processes; Modernize back office processes", "problemSolvingSkills" : "Root cause analysis; Exception management", "outcomesObjectives" : "Reduce manual processing; Reduce operational risk; Improve straight-through processing; Track settlement efficiency; Track break aging; Track fail rates; Track STP rates", "qualificationsBasic" : "6-10 years progressive experience in back-office operations, Broad operational knowledge spanning settlement, clearing, custody, corporate actions, and reconciliation, Familiarity with non-clearing FCM operations, Demonstrated experience managing and developing operational teams, Proven track record leading process improvement or automation initiatives, Working knowledge of DTCC settlement processes, Working knowledge of exchange-traded derivatives workflows, Familiarity with regulatory requirements for broker-dealers and non-clearing FCMs, Familiarity with SEC Rule 15c3-3, Familiarity with FINRA rules", "qualificationsPreferred" : "Deep capital markets expertise, Hands-on management style, Experience with AutoRek GMI, Experience with Broadridge", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Company Name: tastytrade Role: Director of Trade Management Operations Location: Chicago, IL - Hybrid (3 days/week in office) We are seeking a dynamic and experienced Director of Trade Management Operations to lead and transform our back-office function across our Broker-Dealer and non-clearing Futures Commission Merchant (FCM) businesses. This role carries broad ownership of post-trade operations — including trade settlement, clearing, custody, corporate actions, and reconciliation — while spearheading a firm-wide initiative to automate and modernize key back-office processes. The ideal candidate is an operational leader with deep capital markets expertise, a hands-on management style, and a proven ability to drive process improvement and build high-performing teams. What You’ll Do:   Leadership establish clear performance standards and career development pathways Provide day-to-day management, coaching, and mentorship to staff at all levels Partner with HR on headcount planning, hiring, and workforce development as the business grows Serve as the primary escalation point for operational breaks, settlement failures, and counterparty disputes Back Office Operations Oversee all post-trade operations across asset classes including equities, options, exchange-traded derivatives, and FX Manage trade confirmation, settlement, and fail management across custodians, prime brokers, and clearing firms Coordinate give-up processing and submission workflows between executing brokers and the firm's designated clearing FCM, ensuring accurate and timely allocation of futures and options trades Supervise corporate actions processing, including voluntary and mandatory events, elections, and entitlement reconciliation Oversee margin and collateral tracking in coordination with the clearing FCM, Prime Brokerage, and Treasury Ensure all back-office functions adhere to strict settlement deadlines and operational SLAs Reconciliation Own end-to-end reconciliation across all business lines, including trade, position, cash, and asset reconciliation Oversee daily reconciliation of internal books and records against prime broker, custodian, and clearing FCM statements Manage position and cash reconciliation across exchange-traded products, ensuring alignment between the firm's records and clearing FCM-reported balances Ensure compliance with broker-dealer customer protection obligations under SEC Rule 15c3-3 and applicable FINRA rules Drive root cause analysis on recurring breaks and implement sustainable corrective actions to reduce break volumes over time Automation & Process Transformation Lead a strategic initiative to automate back office and reconciliation workflows, reducing manual processing and operational risk across the function Evaluate, select, and implement technology solutions including reconciliation platforms (e.g., AutoRek GMI, Broadridge) and back-office processing systems Define the target operating model for a scalable, automated back office and drive execution of the transformation roadmap Partner with Technology and Data teams to design automated break detection, exception management, and reporting workflows Establish KPIs and management dashboards tracking settlement efficiency, break aging, fail rates, and STP rates, with regular reporting to senior leadership Champion data quality and standardization initiatives to improve straight-through processing across the trade lifecycle Risk, Controls & Compliance Maintain a strong control environment consistent with SEC, FINRA, CFTC, and NFA requirements applicable to a non-clearing FCM Develop and maintain policies, procedures, and desktop guides for all back-office functions Partner with Internal Audit, Compliance, and Risk Management on control assessments, regulatory examinations, and audit responses Monitor regulatory developments impacting back-office obligations and proactively update processes and controls accordingly Who You Are:  6-10 years of progressive experience in back-office operations at a broker-dealer, FCM, prime broker, or clearing firm Broad operational knowledge spanning settlement, clearing, custody, corporate actions, and reconciliation across multiple asset classes Familiarity with non-clearing FCM operations, including give-up processing, allocation workflows, and coordination with clearing FCMs Demonstrated experience managing and developing operational teams Proven track record leading process improvement or automation initiatives within a financial services environment Strong working knowledge of DTCC (DTC, NSCC, FICC) settlement processes and exchange-traded derivatives workflows Familiarity with regulatory requirements applicable to broker-dealers and non-clearing FCMs, including SEC Rule 15c3-3, FINRA rules, and baseline CFTC/NFA obligations Experience with reconciliation or back-office platforms (SmartStream, Broadridge, Duco, AutoRek, or comparable) Strong analytical, communication, and organizational skills with the ability to present to senior management and regulators Company Perks + Benefits: Performance Bonuses Stock Purchase Options 401k Plan Medical/Dental/Vision Benefits 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!) 10 Paid Sick Days Gym Membership Reimbursement Commuter Benefits Pet Insurance Wellness & Mental Health Programs Charitable Donation Matching Two Paid Volunteer Days Off Daily catered lunch when in the office Full kitchen with snacks and beverages In-building gym Shuttle to/from Metra Salary Range: $150,000 - $175,000 The actual salary offered will be based on the candidate's level of experience and qualifications Discretionary performance bonus: 15-20% of base salary based on individual and company performance About IGNA + tasty IG North America is home to tastytrade, tastylive, and tastyfx—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG|tasty – the future gets built here. Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars. tastytrade | tastylive  | tastyfx | tastycrypto 1330 W Fulton Market, Chicago, IL 60607   *Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! ", "summaryDescription" : "Director of Trade Management Operations at tastytrade. Skills: Back-office operations, Process automation, Team leadership. Lead and transform back-office function. Establish clear performance standards", "postedDate" : "2026-06-15T23:24:51.522", "createdAt" : "2026-06-15T23:24:51.522", "lastUpdated" : "2026-06-16T07:12:11.788", "ingestTimestamp" : "2026-06-15T23:24:51.522", "mongoId" : "6a30573af292fd229cf362a0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 220000, "salaryAnnualMax" : 330000, "salaryBand" : "200k+", "hasSalary" : true, "allSkills" : [ "Trade settlement", "Clearing", "Custody", "Corporate actions", "Reconciliation", "Give-up processing", "Margin tracking", "Collateral tracking", "Root cause analysis", "Exception management", "Data standardization", "Back-office operations", "Process automation", "Team leadership", "Process improvement", "Team development", "Operational leadership", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Roadmap execution", "Process transformation", "Capital markets", "Broker-dealer operations", "FCM operations", "Exchange-traded derivatives", "SEC Rule 15c3-3", "FINRA rules", "CFTC requirements", "NFA requirements", "AutoRek GMI", "Broadridge" ], "skillCount" : 33, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Director", "dataQualityScore" : 1.0, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.98 }, { "id" : "6a3065e2f292fd229cfac31b", "title" : "Trade Management and Support Officer", "company" : "Circle K Energy Trading SA", "industry" : "Retail", "salary" : { "min" : 1800.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Latvia", "locations" : [ "Latvia" ], "timestamp" : "2026-06-16T12:43:03.808", "fingerprint" : "92aa2a41b97c281e97e951014d4d04741538bcf7d7c0d5bba903334ea10b4996", "source" : "workday", "language" : "en", "applyUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Support-Office-Riga-BC--BU/Trade-Management-and-Support-Officer_R597584-1", "externalId" : "R597584", "industryFunction" : { }, "locationPoint" : "56.8796,24.6032", "structuredLocations" : [ { "city" : "Riga", "country" : "Latvia", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "56.9493977,24.1051846" } ], "locationText" : "Riga, Latvia", "minimumEducation" : "Master's", "technicalSkills" : "Power BI", "professionalSkills" : [ "Trade setup", "Pricing formula modelling", "Data validation", "Process improvements" ], "hardSkillsList" : [ "Excel proficiency", "System proficiency", "Data handling" ], "hardSkills" : [ { "name" : "Excel proficiency", "level" : "intermediate" }, { "name" : "System proficiency", "level" : "intermediate" }, { "name" : "Data handling", "level" : "intermediate" } ], "majorSkills" : "Trade management, ETRM system, Data accuracy", "majorSkillsList" : [ "Trade management", "ETRM system", "Data accuracy" ], "coreResponsibilities" : "Perform trade setup, Validate trade setup, Model pricing formulas, Quotations, Ensure compliance, Validate trade documentation, Validate system setups, Resolve discrepancies, Manage trade capture, Validate trade capture, Oversee process, Ensure end-to-end compliance, Contribute to process improvements, Contribute to simplification initiatives", "teamCollaboration" : "Coordinate with stakeholders; Collaborate across teams", "domainKnowledge" : "Energy market; Trading activities; Master Data; Business; Finance; Economics", "domainList" : [ "energy-market", "trading-activities", "master-data", "business", "finance", "economics" ], "domainSpecificKnowledge" : [ "Energy market", "Trading activities", "Master Data", "Business", "Finance", "Economics" ], "toolProficiency" : [ "Excel", "Power BI", "ETRM" ], "communicationSkills" : "Verbal English; Written English", "problemSolvingSkills" : "Analytical skills; Deep-dive into pricing", "qualificationsBasic" : "Master's degree, Analytical skills, Manage multiple tasks, Adapt to dynamic environment, Proficiency in Excel, Proficiency in Power BI, System skills, Handle large datasets, Interpersonal skills, Communication skills, Excellent English skills", "qualificationsPreferred" : "ETRM experience, Master Data experience, ERP experience, Accounting systems experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**Job Description** **Circle K Energy Trading SA** is part of the Global Fuels organization and is responsible for fuel supply and trading activities across Europe. Our mission is to ensure efficient, compliant, and optimized trading operations in a rapidly evolving energy market. Trade Management and Support function plays an important role in ensuring data compliance and accuracy within the ETRM system, while coordinating closely with market traders, supply operations, finance, and other stakeholders to support smooth and efficient trading processes. This role is essential for maintaining operational excellence and supporting the CKETS Trading Team in Geneva from the Circle K Business Centre in Riga. **Circle K Business Centre in Riga, Latvia** is looking for: **Trade Management and Support Officer** **Type of Employment:** Permanent **Location** : Riga, Latvia **Visa requirements:** A valid work permit from the EU/EEA (relocation assistance is not provided) **Main Responsibilities:** * Perform detailed trade setup and validation within the ETRM system. Ensure accurate pricing formula modelling, fuel quotations, and alignment with commercial terms. * Ensure compliance with internal controls and requirements, validating trade documentation and system setups. * Coordinate with internal stakeholders to resolve discrepancies between commercial contracts and ETRM deal setups. * Manage and validate trade capture promptly after commercial transactions have been agreed upon. * Oversee the process through final execution, settlement, and payment, while ensuring end-to-end compliance and accuracy. * Leverage ETRM expertise and a strong understanding of trading activities. to contribute to process improvements and simplification initiatives within the function. **Main requirements:** * Degree in Master Data, Business, Finance, Economics, or a related field. * Strong analytical skills with the ability to deep-dive into pricing formulas. * Ability to manage multiple tasks, support diverse stakeholders simultaneously, and adapt effectively to a dynamic trading environment. * Proficiency in Excel and Power BI, with strong system skills and experience handling large datasets. * Strong interpersonal and communication skills, with the ability to communicate effectively and collaborate across teams. * Excellent written and verbal English skills for communication with colleagues across Europe. * Experience with ETRM, Master Data, ERP, or accounting systems is considered an advantage. **What you can expect at Circle K:** * For 6 years in a row, Circle K Business Centre has been awarded 1st place in the ‘CV-Online TOP Employer - International Business Services category.’ * Monthly salary:**starting from 1800 EUR** gross. * Covered tariff plan for your mobile phone. * Health insurance. * Employee discounts in our stores. * And more! **Interested?** We encourage you to apply by **June 30, 2026!** **We are looking forward to your application!** _**Circle K Business Centre SIA**_ _PVN Nr: LV40103511774_ _Duntes iela 6, Rīga, Latvija LV-1013_", "summaryDescription" : "Trade Management and Support Officer at Circle K Energy Trading SA. Skills: Trade management, ETRM system, Data accuracy. Perform trade setup. Validate trade setup", "postedDate" : "2026-06-16T03:48:54.991", "createdAt" : "2026-06-16T03:48:54.955", "lastUpdated" : "2026-06-16T12:43:03.808", "ingestTimestamp" : "2026-06-16T03:48:54.955", "mongoId" : "6a3065e2f292fd229cfac31b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://circlek.wd3.myworkdayjobs.com/CircleKStoreJobs/job/Support-Office-Riga-BC--BU/Trade-Management-and-Support-Officer_R597584-1", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Excel proficiency", "System proficiency", "Data handling", "Trade management", "ETRM system", "Data accuracy", "Trade setup", "Pricing formula modelling", "Data validation", "Process improvements", "Energy market", "Trading activities", "Master Data", "Business", "Finance", "Economics", "Excel", "Power BI", "ETRM" ], "skillCount" : 19, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "mid", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Energy", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c9fe674d8ee00a09a0cbf", "title" : "Director of Support", "company" : "Boom", "industry" : "GTM", "salary" : { "min" : 110000.0, "max" : 160000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Austin Texas", "locations" : [ "Austin Texas" ], "timestamp" : "2026-06-15T03:22:49.590", "fingerprint" : "6fcfeaa7afc117cc13e9fefe8d1ed619ce694d759ea5ccc5e109433ad9ee0836", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/boom/7b1c6bac-1bcc-4bb0-888b-2412c6c7a789/application", "externalId" : "7b1c6bac-1bcc-4bb0-888b-2412c6c7a789", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Austin", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2711286,-97.7436995" } ], "locationText" : "Austin, Texas, United States", "employmentType" : "FULL_TIME", "experienceLevel" : "Director", "technicalSkills" : "AI-assisted resolution", "professionalSkills" : [ "Customer service", "Customer retention", "Customer satisfaction", "Value realization", "Applicant underwriting", "Rent payment reporting", "Rent reporting", "Product integrations", "Customer relationships", "Support strategy", "Support metrics", "Support execution", "Customer experience", "Customer segments", "Product development", "Engineering improvements", "Client onboarding", "Vendor assessments" ], "hardSkillsList" : [ "Support metrics monitoring", "SLA management", "CSAT management", "Time-to-resolution management", "First-response time management", "Contact rate management" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Support metrics monitoring", "level" : "intermediate" }, { "name" : "SLA management", "level" : "intermediate" }, { "name" : "CSAT management", "level" : "intermediate" }, { "name" : "Time-to-resolution management", "level" : "intermediate" }, { "name" : "First-response time management", "level" : "intermediate" }, { "name" : "Contact rate management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer support leadership, Support operations management, Customer experience strategy, Customer advocacy", "majorSkillsList" : [ "Customer support leadership", "Support operations management", "Customer experience strategy", "Customer advocacy" ], "coreResponsibilities" : "Lead support team, Set priorities, Coach team, Onboard new talent, Manage internal training, Serve as escalation point, Manage support Jira tickets, Handle complex inquiries, Unblock issues, Execute save strategies, Handle technical issues, Maintain 24/7 coverage, Manage support delivery, Evolve support delivery, Monitor support metrics, Improve SLAs, Improve CSAT, Improve time-to-resolution, Improve first-response time, Improve contact rate, Report on metrics, Drive change for customers, Rethink support provision, Improve AI-assisted resolution, Build proactive support, Implement in-product help, Execute tiered escalation, Run help center, Keep help center current, Launch new support channels, Launch new support formats, Understand top support issues, Translate issues to tickets, Partner with CS team, Support CS on onboarding, Support CS on ongoing support, Lead strategic projects, Implement new platforms, Implement new tooling, Run vendor assessments, Stand up support for new products", "teamCollaboration" : "Partner with Customer Success; Partner with Product; Partner with Engineering", "projectManagementSkills" : [ "Strategic projects" ], "domainKnowledge" : "PropTech; FinTech; Regulated consumer environment", "domainList" : [ "proptech", "fintech", "regulated-consumer-environment" ], "domainSpecificKnowledge" : [ "PropTech", "FinTech", "Regulated consumer environment" ], "toolProficiency" : [ "Jira", "Intercom", "Zendesk", "Hubspot", "Pylon" ], "communicationSkills" : "Translate customer needs; Handle escalations; Handle inquiries", "documentationSkills" : "Help center maintenance", "continuousLearning" : "Company-sponsored training; Development opportunities", "innovationCreativity" : "Rethink how Boom provides support; Improve existing AI-assisted resolution; Build proactive support; In-product help", "problemSolvingSkills" : "Troubleshoot technical issues; Resolve customer issues", "specialRequirements" : "Schedule flexibility for escalations, Handle 24/7 support escalations", "outcomesObjectives" : "Improve SLAs; Improve CSAT; Improve time-to-resolution; Improve first-response time; Improve contact rate; Drive change for end customers; Faster resolution; Higher satisfaction", "qualificationsBasic" : "5+ years customer support, 3+ years leading support teams, Experience supporting multiple customer types, Experience implementing support platform, Experience leading strategic projects, Written and verbal communication skills", "qualificationsPreferred" : "Experience at high-growth startup, Intercom / Fin experience preferred, Experience in PropTech, Experience in fintech, Experience in regulated consumer environment", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "ABOUT THE JOB OUR MISSION Boom https://www.boompay.app/ is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second-time founder Rob Whiting https://www.linkedin.com/in/robwhiting/ (ex-BCG, Rubicon). It’s backed by investors such as Starting Line https://www.startingline.vc/, Clocktower Ventures https://www.clocktowerventures.com/, Mischief VC https://www.mischief.xyz/ (CEO of Plaid Zach Perret’s fund), Gilgamesh Ventures https://www.gilgameshvc.com/ (Petal co-founders), and angels such as William Hockey (CEO of Column, founder/former CTO of Plaid) and Harry Stebbings. Boom has been profiled by Inman https://www.inman.com/2023/10/30/new-boom-api-to-scale-reporting-of-tenant-payments-to-credit-bureaus/, Business Insider https://www.businessinsider.com/boom-pitch-deck-fintech-credit-builder-seed-2023-6, HousingWire https://www.housingwire.com/articles/rent-reporting-platform-boom-raises-4-5m-in-seed-round/, and more. OPPORTUNITY The Director of Support is the US point person for Boom’s support function and the leader responsible for evolving how Boom shows up for every customer it serves – applicants, renters, and property managers. You’ll own the strategy, the metrics, and the day-to-day execution of a function that touches every product (BoomScreen, BoomReport, the Boom App, and the Boom Platform) and every customer segment. You’ll lead a US-based support team, serve as the escalation point for our offshore operations team in the Philippines, and partner closely with Customer Success, Product, and Engineering to turn support from a cost center into a competitive advantage. WHAT YOU’LL DO - Lead the support team. Serve as the US point person for the existing support team of ~25. This includes setting priorities, coaching the team, onboarding new talent, and raising the bar on quality and speed to provide strong customer service. Additionally, manage internal training for new and existing products. - Serve as the escalation point for customer issues. Roll up sleeves and work daily alongside Boom’s offshore operations team in the Philippines to manage support Jira tickets, handle complex customer inquiries, unblock issues, execute save strategies, handle technical issues, and maintain 24/7 coverage. - Own the customer experience and channels across segments. Manage and evolve how support is delivered to applicants, renters, and B2B (property managers) customers, recognizing each segment has different needs, expectations, and SLAs. - Own the metrics. Monitor and continuously improve SLAs, CSAT, time-to-resolution, first-response time, contact rate, and other key support metrics. Manage and report out on priority metrics using Boom’s support dashboard and use them to drive change for the end customers. - Rethink how Boom provides support. Bring a point of view on what world-class support looks like in 2026 (e.g. improve existing AI-assisted resolution, build proactive support, in-product help, and execute a tiered escalation model for cross-team support. - Run the help center. Keep Boom’s help center current, comprehensive, and digestible. Identify and launch new support channels and formats that drive faster resolution and higher satisfaction. - Be the voice of the customer. Understand the top support issues and topics across products and segments, and translate them into priorities and tickets for Product and Engineering to improve the product. - Partner with Customer Success. Support the CS team on client onboarding and ongoing support to ensure onboarding and ongoing support transitions feel a unified Boom experience. - Lead strategic projects. Own the major initiatives in the support domain: implementing new platforms and tooling, running vendor assessments, and standing up support for new Boom products as they launch. WHAT YOU’LL NEED - Minimum 5+ years in customer support, with 3+ years leading and managing support teams, ideally including offshore or globally distributed teams - Track record of owning and improving the full set of support metrics (SLA, CSAT, time-to-resolution, handling time) - Experience supporting multiple customer types (consumer and B2B) is strongly preferred - Experience at at high-growth startup is preferred, with emphasis on experience in the Customer Support / Customer Operations / Technical Support domains - Hands-on experience implementing and/ or managing a modern support platform (Multi-channel, including help center / KB platforms such as Intercom, Zendesk, Hubspot, Pylon, or similar). Intercom / Fin experience is preferred - Experience leading strategic projects (This role with include implementing support ticketing, AI-assisted support, and further building out customer support analytics) - Strong written and verbal communication; able to translate customer needs into clear Jira tickets and handle customer escalations and inquiries directly - Schedule flexibility to handle escalations as needed, given Boom provides 24/7 support - Experience in PropTech, fintech, or a regulated consumer environment is a plus - Based in (or willing to relocate to) Austin, TX; Boom is an in-office company BENEFITS OF WORKING AT BOOM - Competitive salary with stock options - Full healthcare coverage (health, dental, vision) including 50% coverage for dependents - 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total) (note: we think unlimited PTO is BS and causes some employees to feel guilty when they take it) - Company-issued laptop/MacBook - Company-sponsored training & development - Regular off-sites, retreats, and other company-sponsored events and travel opportunities", "summaryDescription" : "Director of Support at Boom. Skills: Customer support leadership, Support operations management, Customer experience strategy, Customer advocacy. Lead support team. Set priorities", "createdAt" : "2026-06-13T21:32:35.308", "lastUpdated" : "2026-06-15T03:22:49.590", "ingestTimestamp" : "2026-06-13T21:32:35.308", "mongoId" : "6a2c9fe674d8ee00a09a0cbf", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 110000, "salaryAnnualMax" : 160000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Support metrics monitoring", "SLA management", "CSAT management", "Time-to-resolution management", "First-response time management", "Contact rate management", "Leadership", "Customer support leadership", "Support operations management", "Customer experience strategy", "Customer advocacy", "Customer service", "Customer retention", "Customer satisfaction", "Value realization", "Applicant underwriting", "Rent payment reporting", "Rent reporting", "Product integrations", "Customer relationships", "Support strategy", "Support metrics", "Support execution", "Customer experience", "Customer segments", "Product development", "Engineering improvements", "Client onboarding", "Vendor assessments", "Strategic projects", "PropTech", "FinTech", "Regulated consumer environment", "Jira", "Intercom", "Zendesk", "Hubspot", "Pylon" ], "skillCount" : 38, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.97 }, { "id" : "6a307905f292fd229c02e753", "title" : "Manager of Revenue Operations & Systems", "company" : "Humanly", "industry" : "Sales", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager of Revenue Operations & Systems in Bulgaria, adjusted for the SaaS industry and remote work." }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-16T12:13:04.344", "fingerprint" : "3c7150e2f392bed01223f5f1ead6f88d49bd7a27445c1243dbff8ab83a788571", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/Humanly/ec8571cc-35bf-45fa-81ba-01e9af693c35/application", "externalId" : "ec8571cc-35bf-45fa-81ba-01e9af693c35", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Bulgaria", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Bulgaria", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "HubSpot, Gong, LinkedIn Sales Navigator, ZoomInfo", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Systems optimization", "Data integrity", "Forecasting infrastructure", "Revenue intelligence", "Deal desk operations", "Tech stack rationalization" ], "hardSkillsList" : [ "HubSpot architecture", "Data quality standards", "Forecasting infrastructure", "Pipeline visibility", "Deal structure review", "Pricing strategy" ], "hardSkills" : [ { "name" : "HubSpot architecture", "level" : "intermediate" }, { "name" : "Data quality standards", "level" : "intermediate" }, { "name" : "Forecasting infrastructure", "level" : "intermediate" }, { "name" : "Pipeline visibility", "level" : "intermediate" }, { "name" : "Deal structure review", "level" : "intermediate" }, { "name" : "Pricing strategy", "level" : "intermediate" } ], "majorSkills" : "Revenue Operations, GTM Systems, HubSpot, Forecasting", "majorSkillsList" : [ "Revenue Operations", "GTM Systems", "HubSpot", "Forecasting" ], "coreResponsibilities" : "Own revenue systems ecosystem performance, Govern HubSpot architecture, Optimize GTM tooling stack, Manage vendor relationships, Eliminate redundancy and technical debt, Own CRM data quality standards, Lead active cleanup of inherited workflows, Ensure reliable data environment for decision making, Mature forecasting and reporting infrastructure, Deliver visibility into pipeline health, Define and maintain KPI framework, Serve as operational connective tissue, Translate GTM strategy into systems, Reduce friction across GTM handoffs, Run deal desk for deals, Review deal structures and pricing, Serve as escalation point for requests, Act as neutral vote on ROE disputes, Audit and rationalize tech stack, Build scalable account hierarchy models", "teamCollaboration" : "Across Sales, Marketing, CS, Partnerships; With Finance, Product, Engineering; Across revenue teams", "domainKnowledge" : "High-growth SaaS; GTM tooling stack; Revenue operations; Frontline hiring software", "domainList" : [ "high-growth-saas", "gtm-tooling-stack", "revenue-operations", "frontline-hiring-software" ], "domainSpecificKnowledge" : [ "High-growth SaaS", "GTM tooling stack", "Revenue operations", "Frontline hiring software" ], "toolProficiency" : [ "HubSpot", "Gong", "LinkedIn Sales Navigator", "ZoomInfo" ], "continuousLearning" : "Learning & development stipend", "problemSolvingSkills" : "Eliminate redundancy; Resolve disputes; Consolidate systems", "outcomesObjectives" : "Improve operational health; Ensure data integrity; Improve forecasting accuracy; Drive GTM adoption; Reduce friction; Improve decision making", "qualificationsBasic" : "5–8+ years in revenue operations or GTM systems roles, Direct ownership of revenue tech stack, Post-acquisition or multi-entity experience, Deep HubSpot expertise, Forecasting and analytics fluency, Deal desk experience, Cross-functional credibility, Hands-on builder", "qualificationsPreferred" : "Experience consolidating GTM tech stacks across multiple acquisitions, Background supporting new business and expansion/renewal motions, Familiarity with Gong, ZoomInfo, or LinkedIn Sales Navigator, Exposure to deal desk, pricing strategy, or commercial operations", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ABOUT HUMANLY Humanly builds AI-native hiring software that turns recruiting from a reactive scramble into a predictable system. Built for hourly, frontline, and high-volume hiring, we don't just give teams tools — we deliver pre-vetted, ready-to-hire candidates on demand. Our AI conducts over 9,000 interviews a day for hundreds of customers, including Microsoft, Domino's, MGM Resorts, and Massage Envy. We recently closed a $25M Series B, and we're using it to accelerate what's already working: expanding the platform, growing the team, and deepening our reach with the companies who rely on us. Headquartered in Bellevue, WA with a team that spans the globe, we're at the stage where the foundation is built, the momentum is real, and the ceiling is wherever we decide to put it. We call ourselves Human Beans. We take ownership, move fast, and care about doing the right thing — for our customers, for candidates, and for each other. AI is core to what we build, and we're intentionally building a workplace where it's embedded in how we work too. We know the future is changing, and we're changing with it. If that's the kind of place where you do your best work, we'd love to meet you. THE ROLE Humanly has grown fast – through product expansion, multiple acquisitions (Qualifi, Sprockets, Anthill, Teamable), and an increasingly complex go-to-market motion. The revenue org now spans Sales, Marketing, Customer Success, and Partnerships, each running on a patchwork of systems, processes, and data inherited from those growth phases. The infrastructure is largely in place. What's missing is someone who can take ownership of it – optimizing what exists, eliminating the debt that's accumulated, and building the operational foundation that lets every revenue team move faster and with more confidence. That's this role. As the Head of Revenue Operations & Systems, you'll own the full revenue systems ecosystem end-to-end: HubSpot architecture, data integrity, forecasting infrastructure, GTM tooling, deal desk, and cross-functional operational alignment. You're not a support function – you're the person Sales, CS, Marketing, and Partnerships come to when the systems, data, or rules of engagement aren't working. You'll also serve as the neutral tiebreaker on ROE disputes across revenue teams. This is an individual contributor role. There's no team to inherit and no playbook to follow – you'll write both. You'll report directly to the VP of Sales and have a direct line to leadership across every GTM function. WHAT YOU'LL DO REVENUE SYSTEMS ARCHITECTURE & OPTIMIZATION - Own the performance, scalability, and operational health of the full revenue systems ecosystem - Govern HubSpot architecture – account/contact/opportunity structure, lifecycle stages, territory logic, routing, and attribution - Own and optimize the full GTM tooling stack (HubSpot, Gong, LinkedIn Sales Navigator, ZoomInfo, and adjacent tools) – configuration, adoption, vendor relationships - Eliminate redundancy and technical debt across integrated platforms; consolidate and rationalize where needed DATA INTEGRITY & REVENUE TRUST - Own CRM data quality standards, deduplication, account hierarchy, and source-of-truth definitions across all integrated platforms - Lead active cleanup of inherited workflows, duplicate records, broken automations, and inconsistent data structures from acquisition activity - Ensure that Sales, CS, Finance, and Partnerships leadership can make decisions from a single, reliable data environment – and hold yourself accountable for measurably improving it over time FORECASTING & REVENUE INTELLIGENCE - Mature the forecasting and reporting infrastructure from functional to predictive - Deliver leadership-ready visibility into pipeline health, conversion performance, rep productivity, expansion opportunities, and customer lifecycle movement - Own the KPI framework across GTM functions – define it, maintain it, and drive adoption CROSS-FUNCTIONAL GTM OPERATIONS & DEAL DESK - Serve as the operational connective tissue across Sales, Marketing, CS, Partnerships, Finance, Product, and Engineering - Translate GTM strategy into scalable systems and processes; reduce friction and eliminate duplicate workflows across GTM handoffs - Run deal desk for new business and expansion/renewal deals – review deal structures, pricing, and terms; serve as the escalation point for non-standard requests - Act as the neutral, outside vote on rules of engagement disputes when revenue teams have conflicting claims on accounts, territories, or process ownership OPERATIONAL SCALABILITY - Audit and rationalize the current tech stack – identify redundant tools, underutilized systems, and inefficient workflows - Build scalable account hierarchy models and cross-platform reporting alignment that can absorb future growth - Maintain operational readiness for future acquisitions – documented integration patterns, clean data baselines, and established playbooks WHAT YOU'LL BRING - 5–8+ years in revenue operations or GTM systems roles – ideally in a high-growth SaaS environment, with direct ownership of the revenue tech stack (not just administration of it) - Post-acquisition or multi-entity experience – you've navigated inherited systems, conflicting data structures, and the operational complexity that comes with rapid growth; you know what it takes to consolidate without breaking what works - Deep HubSpot expertise – architecture, governance, workflow design, and optimization across a multi-platform environment; you can build it, break it, and fix it yourself - Forecasting and analytics fluency – you can build reporting infrastructure from scratch, mature it from functional to predictive, and get GTM leadership to actually trust and use it - Deal desk experience – comfortable reviewing deal structures, pricing, and commercial terms; able to hold the line on margin integrity without slowing down the business - Cross-functional credibility – you earn trust through operational reliability, not just technical skill; Sales, CS, Finance, and Exec teams see you as a partner, not a ticket queue - Hands-on builder – this is an IC role; you do the work yourself and take pride in it - AI fluency in your own work – you're already using AI tools to work faster and smarter, not just thinking about it EVEN BETTER - Experience consolidating GTM tech stacks across multiple acquisitions - Background supporting both new business and expansion/renewal motions simultaneously - Familiarity with Gong, ZoomInfo, or LinkedIn Sales Navigator in an operational capacity - Exposure to deal desk, pricing strategy, or commercial operations in a SaaS environment WHAT WE OFFER - Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape - Competitive compensation + equity - Company sponsored medical, dental, and vision plans for employees - Learning & development stipend - Wellness stipend - 401(k) program - 12 weeks fully paid parental leave - Flexible PTO - Recognition programs and prizes - Company retreats and team building events!", "summaryDescription" : "Manager of Revenue Operations & Systems at Humanly. Skills: Revenue Operations, GTM Systems, HubSpot, Forecasting. Own revenue systems ecosystem performance. Govern HubSpot architecture", "createdAt" : "2026-06-16T01:59:31.750", "lastUpdated" : "2026-06-16T12:13:04.344", "ingestTimestamp" : "2026-06-16T01:59:31.750", "mongoId" : "6a307905f292fd229c02e753", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "75k-100k", "hasSalary" : false, "allSkills" : [ "HubSpot architecture", "Data quality standards", "Forecasting infrastructure", "Pipeline visibility", "Deal structure review", "Pricing strategy", "Revenue Operations", "GTM Systems", "HubSpot", "Forecasting", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Systems optimization", "Data integrity", "Revenue intelligence", "Deal desk operations", "Tech stack rationalization", "High-growth SaaS", "GTM tooling stack", "Revenue operations", "Frontline hiring software", "Gong", "LinkedIn Sales Navigator", "ZoomInfo" ], "skillCount" : 29, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Manager", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "support of assigned aircraft appearance personnel and operations jobs", "metadata" : { "title" : "support of assigned aircraft appearance personnel and operations" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 68155, "totalPages" : 1364, "hasNext" : true, "hasPrevious" : false } }

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