AnswersNow
Healthcare
SeniorManagerofOperations
“Senior Manager of Operations at AnswersNow. Skills: Sales pipeline management, Clinical intake optimization, Family onboarding, CRM architecture. Lead intake personnel. Scale intake personnel”
What You'll Achieve.
Outreach within 1 business day; Maximize conversion to orientation
Industry & Context.
What They're Looking For.
Must Have
3+ years managing sales pipelines, 3+ years managing customer success, Experience leading teams, Experience scaling teams, Experience coaching team members, Experience in high-volume operations, Experience in performance-driven environments, Thriving in fast-paced environments, Thriving in shifting startup environments, Comfortable navigating CRMs, Comfortable pulling insights from CRMs, Comfortable navigating dialers, Comfortable pulling insights from dialers, Comfortable navigating task managers, Comfortable pulling insights from task managers, Exceptional verbal skills, Exceptional written skills, Ability to lead cross-functional initiatives, Ability to guide family dynamics
Nice to Have
HubSpot experience, ClickUp experience, Aircall experience, Background in behavioral health, Background in ABA therapy, Background in pediatrics, Background in digital healthcare operations
What You'll Do.
Lead intake personnel
Scale intake personnel
Coach intake personnel
Manage orientation coach personnel
Drive funnel conversion
Drive funnel velocity
Treat family inquiries as leads
Drive speed-to-lead times
Maximize conversion from inquiry
Reduce pipeline friction
Eliminate pipeline no-shows
Eliminate reschedules
Eliminate process delays
Oversee data collection pipelines
Oversee compliant data collection
Manage medical diagnosis collection
Manage clinical escalations
Manage Release of Information
Translate performance trends
Adapt to organizational updates
Resolve family onboarding escalations
How You'll Work.
Team & Collaboration
Cross-functional initiatives
Communication Scope
Verbal skills; Written skills
Applying for this Senior Manager of Operations role?
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