DirectorofGlobalSupportOperations

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. ABOUT THE ROLE As Snowflake scales, we are seeking a Director of Global Support Operations to influence and execute our organizational-level support strategy. This leader will be responsible for transforming our global support infrastructure into an AI-accelerated, outcome-based engine that prioritizes service excellence and customer satisfaction. In this role, you will lead a global team united by a mission to improve the customer experience through operational excellence. You will balance the daily reliability of our support engine with a "dual-track" focus on replacing legacy manual processes with automated, predictive systems. You will empower your managers to take on more scope, ensuring the global team remains aligned with Snowflake's strategic goals. Reporting to senior leadership, you will work cross-functionally with Support, Sales, Product, and Engineering to address inefficiencies and drive continuous learning through customer advocacy. This is a unique opportunity for a transformation operations leader to architect the future of Global Support and support operations at scale while fostering a culture of proactive intelligence. Support & Workforce Strategy - Support Business Partnership: Serve as a strategic partner to the Head of Global Support, her regional lea