LiteLLM
Technology
HeadofStrategyandOperations
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“Head of Strategy and Operations at LiteLLM. Skills: Strategy, Operations, Process building, Scaling startups. Build sales and customer success playbook. Create company culture around playbook”
What You'll Achieve.
Build operational rigor and culture; Build, implement, enforce scaling processes; Achieve immediate and direct impact; Set up for long term growth
Industry & Context.
San Francisco based
What They're Looking For.
Must Have
Prior Leadership Experience, Prior experience in operations or GTM, Process Building and Documentation, Recruiting, Sales and Success management, Budgeting and Forecasting experience, AI Product Experience, Enterprise Experience, Analytical Rigor, Comfortable evaluating with data, Open-Minded, Steady, Stable Enforcer, Communicator and Mediator, Project Management and Delegation
Nice to Have
Experience scaling tech company 20 to 100 employees, Experience building sales and customer success processes from scratch, Experience implementing financial foundation and process
What You'll Do.
Build sales and customer success playbook
Create company culture around playbook
Focus on sales efficiency
Focus on pipeline health
Focus on revenue forecasting
Enforce external SLAs
Ensure customer thread owner
Ensure customer thread ETA
Ensure customer thread next step
Set up strategic KPIs
Track performance for every department
Identify under-resourced departments
Identify overloaded employees
Identify underperforming employees
Iterate on operational metrics
Iterate on operational plan
Own operational challenges
Seek operational improvements
Bridge product roadmaps and GTM
Bridge engineering and GTM
Ensure team happiness
Ensure professional growth
Ensure customer satisfaction
Oversee financial foundation
Oversee financial process
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering teams; Go-to-market teams; Customer success teams; Finance teams
Communication Scope
Oral communication; Written communication
Process & Methodology
Project management, Delegation
Full Job Description
ABOUT LITELLM LiteLLM is the open-source AI gateway powering production AI traffic for NASA, Adobe, Netflix, Stripe, Nvidia, and many other Fortune 500s. We provide a unified API across 100+ LLM providers and act as the enterprise control plane for AI traffic. We're a YC W23 company with tens of thousands of GitHub stars and growing fast. As we scale, our enterprise customers expect support that matches the criticality of the workloads they run on us. We need someone to own that. ABOUT THE ROLE We are looking for a Head of Strategy and Operations to help define and accelerate our company internally. This role sits at the intersection of engineering, operations, and go-to-market. We are looking for a high-judgment, highly hands-on operator who is equally comfortable setting high-level strategy and rolling up your sleeves to get things done. We have proven product-market fit, have grown beyond 10M ARR and are fully profitable. We are seeking an experienced, data-driven and process-driven Head of Strategy of Operations to build our operational rigor and culture from the ground up and then iterate. You will build, implement and enforce the processes needed to smoothly scale an AI startup company. You will have immediate and direct impact. RESPONSIBILITIES - Build our sales and customer success playbook and systems from the ground up and create a company culture around it - Focus on sales efficiency, pipeline health, pricing, and revenue forecasting - Define and enforce external SLAs across every channel (Slack Connect, email, Zendesk). Every customer thread has an owner, an ETA, and a clear next step at all times - Set up strategic KPIs and performance tracking for every department. Tell us with data whether we're under-resourced, whether someone is overloaded, or whether someone is underperforming - Continually iterate on our operational metrics and plan, owning challenges and consistently seeking improvements - Bridge the divide between high-level product roadmaps, en
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