{ "count" : 48767, "data" : [ { "id" : "6a25242a74d8ee00a00e11fe", "title" : "Problem Solver", "company" : "Rwazi", "industry" : "Executive", "location" : "Global (Remote)", "locations" : [ "Global (Remote)" ], "timestamp" : "2026-06-13T08:41:08.840", "fingerprint" : "3cb000134ebb8630890eed53958a925acfe2a06a80e1984b229acbd1cd0d75ac", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/rwazi/91503ec1-49df-488a-bb69-dc7a7ee3facc/application", "externalId" : "91503ec1-49df-488a-bb69-dc7a7ee3facc", "industryFunction" : { }, "structuredLocations" : [ { "country" : "United States", "continent" : "na", "workMode" : "remote" }, { "country" : "Canada", "continent" : "na", "workMode" : "remote" } ], "locationText" : "United States; Canada", "employmentType" : "FULL_TIME", "professionalSkills" : [ "System building", "Problem solving" ], "hardSkillsList" : [ "System building" ], "hardSkills" : [ { "name" : "System building", "level" : "intermediate" } ], "majorSkills" : "Problem solving, System building", "majorSkillsList" : [ "Problem solving", "System building" ], "coreResponsibilities" : "Solve problems that have never been solved, Build systems that make solutions run, Move to the next problem", "domainKnowledge" : "Decision AI; AI datasets", "domainList" : [ "decision-ai", "ai-datasets" ], "domainSpecificKnowledge" : [ "Decision AI", "AI datasets" ], "innovationCreativity" : "Create new categories; Build systems", "problemSolvingSkills" : "Solve problems; Generate options; Find a way forward", "outcomesObjectives" : "Solve problems nobody else could; Build systems that run without you; Change how business is done", "qualificationsBasic" : "Take full ownership of outcomes, Generate options when doors close, Resourceful to the point of art, Deliver more with less, Find a way forward anyway", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Before you read any further, this is probably not for you. Most people are looking for a role. We are looking for a type of person. That person is wired differently. When everyone else is heading for the exit, they are walking back in. When there is no playbook, they write one overnight. When they hear \"it can't be done,\" they hear a deadline. They do not wait for permission, budget, or instructions. They find a way, and when there is no way, they make one. They are rare. Most companies mistake them for rebels, misfits, or troublemakers right up until they solve a problem nobody else could. We built Rwazi around them. This page exists to find more. WHAT RWAZI IS Rwazi is a Decision AI company. Fortune 500 enterprises run their biggest decisions through us, and the world's most advanced AI companies come to us when they need the most complex AI datasets on earth. We are creating a category that did not exist, and the pace of that creation shapes everything about how we operate. That speed is the point. It is also why we hire the way we do. THE ROLE There is no title. There is no department. There is no job description in the normal sense, because the job is the part of Rwazi that is hardest right now. You will be handed problems that have never been solved, by us or by anyone. No precedent, no expert to call, no process to follow. Your job is to solve them anyway, and then build the system that makes your solution run without you, so you can move to the next one. Solving is the entry fee. Systematizing is the job. The scope has no edges. What you work on this quarter may not exist as a concept today. HOW WE WILL KNOW YOU Nothing on your résumé will save you here. The MBA will not save you. The certifications will not save you. The decade spent doing something that looks similar will not save you, because nothing here looks like anything for long. The difference between people who thrive here and people who do not was never on paper. So we will not ask where you worked or what you studied. What does predict success is a pattern. We have seen it often enough that we can recognize it almost immediately. You take full ownership of outcomes. When something breaks, your first move is toward it, never away, and never toward an explanation of whose fault it was. You generate options relentlessly; when ten doors close, you have already found the eleventh. You are resourceful to the point of art, delivering more with less and never confusing motion with results. You are unreasonably resourceful. When resources are scarce, timelines are absurd, information is incomplete, and everyone else is explaining why something cannot be done, you have a habit of finding a way forward anyway. If you read that and felt recognized, keep going. If you read it and felt tired, stop here. Both reactions are correct. For the right person, this environment feels less like a job and more like being dropped into the middle of an expedition. Every day presents a new challenge. Every solved problem reveals a larger one behind it. Every breakthrough expands what becomes possible. Some people find that exhausting. Others spend their entire careers searching for it. THE HONEST PART This will be the most demanding thing you have ever done. The pace does not slow down; it compounds. The problems do not get easier; they get bigger, because every one you solve raises the ceiling. Most excellent people, people who have succeeded everywhere else, would not last here, and we say that with genuine respect for them. We are not selling comfort. We are offering the arena: the hardest problems, total ownership, zero bureaucracy between you and the outcome, and a seat on the small team changing how business is done in the 21st century. For a specific kind of person, that trade is the best one available anywhere. You know if you are that person. WHAT YOU GET The mission. You are not joining a category. You are building one. The arena. Unsolved problems, real authority, and results that are visibly, undeniably yours. The opportunity. Most companies hire specialists to operate inside systems that already exist. We are offering the opportunity to become one of the people who creates the systems everyone else will eventually operate inside. The growth. Not the kind measured in training programs, promotions, and corporate ladders. The kind that comes from repeatedly facing problems that appear impossible and discovering that they are not. The upside. Compensation is solid, and it grows with what you unlock: when the problems you solve open new ground for Rwazi, they open new ground for you. But if that is the sentence you read twice, this is not your page. The rarest thing we offer is the work itself. Problems this hard, with this much ownership, exist almost nowhere, and the person we want already knows that is the real prize. The structure simply makes sure that when you deliver, you benefit. HOW TO APPLY No cover letter. No keyword résumé. No application form in the normal sense. The application is the Gauntlet. Most people will not finish it. That is the point. Enter the Gauntlet → https://extendedforms.io/s/Vmqy9 If we see what we are looking for, your first conversation with us will be a live problem, not an interview. Rwazi is an equal opportunity employer. We evaluate on one axis: can you solve the problem. Visit the Gauntlet here:", "summaryDescription" : "Problem Solver at Rwazi. Skills: Problem solving, System building. Solve problems that have never been solved. Build systems that make solutions run", "postedDate" : "2026-06-11T17:08:34.966", "createdAt" : "2026-06-11T17:08:34.966", "lastUpdated" : "2026-06-13T08:41:08.840", "ingestTimestamp" : "2026-06-11T17:08:34.966", "mongoId" : "6a25242a74d8ee00a00e11fe", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "System building", "Problem solving", "Decision AI", "AI datasets" ], "skillCount" : 4, "jobCategory" : "other", "jobSubcategory" : "executive", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Decision AI" }, { "id" : "694ae6ce70f0b99d589b27cb", "title" : "Customer Experience Communication Associate", "company" : "Hyundai Capital America", "industry" : "FinTech", "salary" : { "min" : 52000.0, "max" : 71000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline data for a Junior Customer Experience Communication Associate in Irvine, United States, adjusted for the FinTech industry and company size." }, "location" : "United States-California-Irvine", "locations" : [ "United States-California-Irvine", "
Headquarters 1 (HCA_HQ1)
3161 Michelson Dr. Ste 1900
Irvine, 92612

" ], "timestamp" : "2026-06-15T06:59:12.580", "fingerprint" : "2e174fd05c1f21e8db855aac5110b7cc12d59e37cbbe2d13e98427dfac84e53a", "source" : "taleo", "language" : "en", "applyUrl" : "https://hyundaicapital.taleo.net/careersection/ex/jobdetail.ftl?job=108283", "externalId" : "108283", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Irvine", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.6856969,-117.8259810" } ], "locationText" : "Irvine, California, United States", "technicalSkills" : "Brandwatch, Microsoft Office Suite, CRM software", "professionalSkills" : [ "Customer communication processes", "Customer feedback analysis", "Reporting" ], "hardSkillsList" : [ "Video editing", "Writing", "Editing" ], "hardSkills" : [ { "name" : "Video editing", "level" : "intermediate" }, { "name" : "Writing", "level" : "intermediate" }, { "name" : "Editing", "level" : "intermediate" } ], "majorSkills" : "Customer communication, Video creation, Social media monitoring", "majorSkillsList" : [ "Customer communication", "Video creation", "Social media monitoring" ], "coreResponsibilities" : "Review customer communications, Draft customer communications, Edit customer communications, Plan videos, Script videos, Produce videos, Gather customer feedback, Gather sentiment trends, Summarize findings, Share key insights, Coordinate updates, Obtain approvals, Maintain communication log, Track communication metrics, Present actionable insights, Assist in reporting improvements", "teamCollaboration" : "Partner with stakeholders; Coordinate with Legal; Coordinate with Compliance; Coordinate with Marketing; Coordinate with Operations", "domainKnowledge" : "Customer experience principles; Brand voice; Brand tone", "domainList" : [ "customer-experience-principles", "brand-voice", "brand-tone" ], "domainSpecificKnowledge" : [ "Customer experience principles", "Brand voice", "Brand tone" ], "toolProficiency" : [ "Brandwatch", "Adobe Premiere Pro", "After Effects", "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint" ], "communicationSkills" : "Customer friendly messaging; Empathetic messaging; Engaging brand voice", "continuousLearning" : "Tuition reimbursement", "outcomesObjectives" : "Enhance customer satisfaction; Enhance customer retention; Enhance brand loyalty; Enhance customer understanding", "qualificationsBasic" : "2-4 years related experience, Hands-on video creation experience, Experience using Brandwatch, Bachelor's degree or equivalent experience, Exceptional writing and editing skills, Proficiency in Microsoft Office Suite, Proficiency in CRM software, Ability to handle multiple tasks, Ability to prioritize effectively, Attention to detail, Customer-centric approach", "qualificationsPreferred" : "Training in UX writing a plus, Certification in UX writing a plus, Training in video editing a plus, Certification in video editing a plus", "remoteFriendly" : false, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Customer Experience Communication Associate supports the company’s customer experience strategy by ensuring all customer facing content from letters, emails, digital messages, and “how to” videos deliver a consistent, empathetic and engaging brand voice that enhances the overall customer experience. This role will partner with cross-functional stakeholders to ensure message alignment and consistency across communication channels. What You Will Do 1. Customer Communication Management : Review, draft and edit customer communications, (emails, letters, digital messages), ensuring they are clear, consistent, and customer friendly and enhance customer satisfaction, retention, and brand loyalty. 2. Digital & Video Content Creation : Plan, script, and produce “how-to” videos utilizing storytelling and video creation tools to simplify complex topics and enhance customer understanding of basic tasks (e.g., how to make an online payment). 3. Social Media Monitoring (Brandwatch): Gather customer feedback and sentiment trends from social media platforms (e.g., Facebook, X/Twitter, LinkedIN, Reddit) using Brandwatch tool. Summarize findings and share key insights with stakeholders to enhance customer experience. 4. Cross-Functional Collaboration : Partner with internal stakeholders (Legal, Compliance, Marketing, Operations) to coordinate updates, obtain approvals to ensure aligned messaging, smooth implementation of new communication initiatives and consistency across communication channels. 5. Reporting & Documentation: Maintain a log of all updated communications, track communication performance metrics, present actionable insights to leadership and assist in reporting improvements. What You Will Bring · Minimum 2-4 years’ related experience in customer communication processes, communication material and customer feedback analysis and reporting. · Hands-on experience creating videos (tutorials, explainers, or training videos), · Experience using social listening tool Brandwatch · Bachelor's degree in business, communications or related field; or equivalent work experience. · Training or certification in UX writing, or video editing a plus. · Exceptional writing and editing skills, with a strong grasp of tone, clarity, and empathy. · Proficiency in video editing tools (Adobe Premiere Pro, After Effects) · Understanding of brand voice, tone, and customer experience principles. · Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and customer relationship management (CRM) software. · Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. · Strong attention to detail with a customer-centric approach. Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com . United States-California-Irvine", "summaryDescription" : "Customer Experience Communication Associate at Hyundai Capital America. Skills: Customer communication, Video creation, Social media monitoring. Review customer communications. Draft customer communications", "createdAt" : "2026-06-14T00:59:03.847", "lastUpdated" : "2026-06-15T06:59:12.580", "ingestTimestamp" : "2026-06-14T00:59:03.847", "mongoId" : "694ae6ce70f0b99d589b27cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 71000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Video editing", "Writing", "Editing", "Customer communication", "Video creation", "Social media monitoring", "Customer communication processes", "Customer feedback analysis", "Reporting", "Customer experience principles", "Brand voice", "Brand tone", "Brandwatch", "Adobe Premiere Pro", "After Effects", "Microsoft Word", "Microsoft Excel", "Microsoft PowerPoint" ], "skillCount" : 18, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a764974d8ee00a065ba75", "title" : "Incident & Problem Manager", "company" : "OVO Energy", "salary" : { "min" : 33050.0, "max" : 45000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : false }, "location" : "Any of our offices", "locations" : [ "Any of our offices" ], "timestamp" : "2026-06-14T19:59:52.815", "fingerprint" : "b50d37f6ef3b4f7c76294251568b67fdfc0b5473f1c53de00831bc2d66d899d2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://careers.ovo.com/?gh_jid=7959607", "externalId" : "7959607", "structuredLocations" : [ { "city" : "Bristol", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.4538022,-2.5972985" }, { "city" : "Glasgow", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "55.8611550,-4.2501687" } ], "locationText" : "Bristol, United Kingdom; Glasgow, United Kingdom", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "Mid-level/Experienced", "technicalSkills" : "BigQuery", "professionalSkills" : [ "Incident management", "Problem management", "Process management", "Stakeholder management", "Performance targets", "Operational strategy" ], "hardSkillsList" : [ "Root cause analysis", "Data analysis", "Incident resolution", "Problem resolution", "Service delivery" ], "softSkillsList" : [ "Decisive", "Co-ordinated", "Systematic", "Resilience", "Communication", "Pragmatic approach" ], "hardSkills" : [ { "name" : "Root cause analysis", "level" : "intermediate" }, { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Incident resolution", "level" : "intermediate" }, { "name" : "Problem resolution", "level" : "intermediate" }, { "name" : "Service delivery", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Decisive" }, { "name" : "Co-ordinated" }, { "name" : "Systematic" }, { "name" : "Resilience" }, { "name" : "Communication" }, { "name" : "Pragmatic approach" } ], "majorSkills" : "Incident management, Problem management, Stakeholder communication", "majorSkillsList" : [ "Incident management", "Problem management", "Stakeholder communication" ], "coreResponsibilities" : "Contribute to incident management processes, Drive performance to lowest optimised cost, Manage incidents and problems to resolution, Engage with OVO Retail business, Capture Smart Infrastructure related incidents, Engage and communicate to stakeholders, Provide Incident Management service 24/7, Coordinate investigation and resolution activities, Ensure fault resolution within agreed timescales, Manage major incidents, Support, manage, coordinate organisations, Offer timely advice and expertise, Develop and maintain common processes, Own Smart Incident Management processes, Review SLAs and targets, Provide quality reports, Input into Problem Management process, Establish authority for decision-making, Assign decision rights, Liaise and support cross-functional teams, Ensure company meets performance targets, Educate and influence stakeholders, Provide updates on operational strategy, Ensure escalation reaches right teams, Maintain data integrity for incidents, Manage incidents across smart metering infrastructure, Run post-incident reviews, Translate technical findings into preventative measures, Define and implement anomaly detection thresholds, Triage technical issues, Manage tickets, Prioritise, categorise, and route tickets, Monitor performance metrics", "teamCollaboration" : "Cross-functional teams; Smart Care; Field Operations; Platform; Delivery; Finance; Business teams; Third-party organisations", "projectManagementSkills" : [ "ITIL" ], "domainKnowledge" : "Smart journey; Smart infrastructure; Smart metering; Retail regulatory requirements", "domainList" : [ "smart-journey", "smart-infrastructure", "smart-metering", "retail-regulatory-requirements" ], "domainSpecificKnowledge" : [ "Smart journey", "Smart infrastructure", "Smart metering", "Retail regulatory requirements" ], "toolProficiency" : [ "BigQuery", "Jira" ], "communicationSkills" : "Presenting complex data; Written communication; Oral communication", "documentationSkills" : "Detailed reports", "problemSolvingSkills" : "Complex riddles; Root cause investigations", "specialRequirements" : "Paid standby cover, 24/7 service", "outcomesObjectives" : "Fault resolution within agreed timescales; Ensure company meets performance targets; Ensure escalation reaches right teams; Rapid resolution and minimal impact on customers; Actionable, long-term preventative measures; Proactively flag smart device alerts; Proactively flag infrastructure irregularities", "qualificationsBasic" : "Incident Management service for Smart system or asset emergencies 24/7 (paid standby cover), Manage major incidents, Partner and liaise with OVO’s internal business teams and third-party providers, Use data tools like BigQuery to query operational data, Triage technical issues and manage tickets, Monitor performance metrics, Deliver quality in a best practice, process driven, service orientated framework (e.g. ITIL), Work in a high pressure, multi-platform environment, Offer excellent written and oral communication skills, Experience in presenting complex data to all levels of leadership simply, Provide analytical/technical aptitude, Competent communicator and enabler, Comfortable at juggling multiple things at once", "qualificationsPreferred" : "Google Suite, BigQuery, Jira", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Role OVO-View Team: Smart Infrastructure Team Location: Hub Based - Hybrid for all Salary banding: £33050 - £45000 Experience: Mid-level/Experienced Working pattern: Full-Time Reporting to: Sam Bowman - Senior Incident Manager Sponsorship: Unfortunately we are unable to offer sponsorship for this role. This role in 3 words: A mix of resilience, communication, and a responsive pragmatic approach. Top 3 qualities for this role: Decisive, co-ordinated, systematic Where you’ll work: Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life. Everyone belongs at OVO: At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet: Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: This role belongs to the high-energy executioner. They are people who don't freeze under pressure and actually get a small adrenaline rush when things go sideways. This role also belongs to the analytical deep-thinker. They are people who get genuinely annoyed by repetitive, sloppy issues and love solving complex riddles. This role in a nutshell: The Incident Manager will contribute to the development, expansion and delivery of all incident management processes for the smart journey across OVO. They will also contribute significantly to driving performance to the lowest optimised cost without negatively impacting customer satisfaction and respecting all regulatory requirements across Retail. Incident and Problem Management (OVO systems, assets and processes) to resolution Engagement with the wider OVO Retail business to ensure capture of Smart Infrastructure related incidents. Engagement of and communication to stakeholders during management of issues. Providing an Incident Management service for Smart system or asset emergencies 24/7 (paid standby cover). Your key outcomes will be: Managing Incidents and Problems - Coordinate and manage investigation and resolution activities by Business, IT and 3rd party organisations to ensure fault resolution (either a workaround or permanent solution) within agreed timescales. - Management of major Incidents, supporting, managing, co-ordinating Business, IT and 3rd party organisations Effective Incident and Problem management - Play a key role within Smart Infrastructure offering timely advice and expertise to peers and wider Smart Delivery Team - Proactively develop and maintain common and consistent processes and procedures - Ownership of the Smart Incident Management processes. - Regular review (and revision, where necessary) of SLAs and targets. - Provide quality, detailed reports and input into the Problem Management process. Effectively influence within OVO Metering - Establishes authority and flow for decision-making; assigns decision rights as it relates to incident management to inform better ways of working - Liaise and support cross-functional teams (Smart Care and Field Operations, Platform, Delivery and Finance) to ensure the company meets performance targets - Educate and influence stakeholders via training and updates on changes related to operational strategy for incident management, ensuring escalation reach the right teams promptly. Maintain data integrity for incidents throughout the systems and reporting tools Foster a culture aligned to OVO’s strategic aims build the best place to work, deserve our customers trust and mobilised and zero carbon community Delivering against the three key priority areas - Get the basics right - Drive simplicity - Deliver plan zero Focusing on completing integration, delivering smart, working safely and providing the best service for our customers. Within your first 3 months you’ll: Have successfully managed major incidents across our smart metering infrastructure, ensuring rapid resolution and minimal impact on our customers Have run or actively contributed to post-incident reviews (retrospectives), translating complex technical findings into actionable, long-term preventative measures Have defined and implemented key anomaly detection thresholds to proactively flag smart device alerts and infrastructure irregularities before they escalate Be regularly partnering and liaising with OVO’s internal business teams and third-party providers, serving as a key collaborator to resolve complex, multi-party incidents and systemic problems Be comfortable using data tools like BigQuery to query operational data and effectively pull the insights needed to drive root-cause investigations Have become highly adept at triaging technical issues and managing tickets, ensuring smooth prioritisation, categorisation, and routing within our queues Be regularly monitoring our performance metrics to track the overall health, reliability, and SLA compliance of our systems Systems: Kaluza, uSmart, DCC, FSM, Google Suite, BigQuery, Jira You’ll be a successful Role Title here at OVO if you… Deliver quality in a best practice, process driven, service orientated framework (e. g. ITIL) Able to work in a high pressure, multi-platform environment. Offer excellent written and oral communication skills, experience in presenting complex data to all levels of leadership simply Provide strong analytical/technical aptitude Competent communicator and enabler Are comfortable at juggling multiple things at once! Whether it’s applications, candidates, roles or collaborators - there will be a lot of variety; you’re able to keep on top of it all and are prompt in delivery. Let’s talk about what’s in it for you: We’ll pay you between £33050 and £45000, depending on your specific skills and experience. We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission. You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home we want to make the process as easy and comfortable for you as possible.", "summaryDescription" : "Incident & Problem Manager at OVO Energy. Skills: Incident management, Problem management, Stakeholder communication. Contribute to incident management processes. Drive performance to lowest optimised cost", "postedDate" : "2026-06-11T17:52:41.832", "createdAt" : "2026-06-11T17:52:41.832", "lastUpdated" : "2026-06-14T19:59:52.815", "ingestTimestamp" : "2026-06-11T17:52:41.832", "mongoId" : "6a2a764974d8ee00a065ba75", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Root cause analysis", "Data analysis", "Incident resolution", "Problem resolution", "Service delivery", "Decisive", "Co-ordinated", "Systematic", "Resilience", "Communication", "Pragmatic approach", "Incident management", "Problem management", "Stakeholder communication", "Process management", "Stakeholder management", "Performance targets", "Operational strategy", "ITIL", "Smart journey", "Smart infrastructure", "Smart metering", "Retail regulatory requirements", "BigQuery", "Jira" ], "skillCount" : 25, "jobCategory" : "customer-service", "jobSubcategory" : "customer-services", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a191e7758b93c861e39f718", "title" : "Service Integration & Management - Problem Management", "industry" : "Technology", "salary" : { "min" : 1850000.0, "max" : 3150000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for Service Integration & Management roles in Bangalore, India, adjusted for senior seniority and technology industry." }, "location" : "India-Karnataka-Bangalore", "locations" : [ "India-Karnataka-Bangalore", "Brigade Tech Gardens, Katha No. 119, Kundalahalli Village, K.R. Puram Hobli, Ward No. 85, Bangalore" ], "certifications" : [ "ITIL v3/v4 Foundation", "ITIL Managing Professional", "ITIL Intermediate (Release, Control & Validation)", "SIAM Foundation", "SIAM Professional", "COBIT", "ISO/IEC 20000" ], "timestamp" : "2026-06-15T09:08:05.193", "fingerprint" : "1db18b2cccc62e0b2701748781cbf5145aaf3aa3c210069e8eb676e5bf43461e", "source" : "taleo", "language" : "en", "applyUrl" : "https://tas-daimler.taleo.net/careersection/ex/jobdetail.ftl?job=896774", "externalId" : "896774", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangalore", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bangalore, Karnataka, India", "minimumEducation" : "Bachelor's", "experienceMinYears" : 7, "experienceMaxYears" : 12, "experienceLevel" : "Senior", "domainKnowledge" : "ITIL best practices; SIAM operating model; ITIL processes; Change Management; Release Management; Incident Management; Problem Management; Configuration Management; IT governance frameworks", "domainList" : [ "itil-best-practices", "siam-operating-model", "itil-processes", "change-management", "release-management", "incident-management", "problem-management", "configuration-management", "it-governance-frameworks" ], "domainSpecificKnowledge" : [ "ITIL best practices", "SIAM operating model", "ITIL processes", "Change Management", "Release Management", "Incident Management", "Problem Management", "Configuration Management", "IT governance frameworks" ], "communicationSkills" : "Executive-level reporting", "remoteFriendly" : false, "rawDescription" : "Position Overview: a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } The SIAM Problem Manager is responsible for governing, coordinating, and assuring the end‑to‑end IT Problem Management process across multiple service providers within a SIAM operating model. The role ensures that recurring incidents and underlying root causes are systematically identified, analyzed, and eliminated to minimize service disruption and improve service stability. This role acts as a key integrator between internal IT teams, external vendors, and business stakeholders, ensuring adherence to ITIL best practices, effective root cause analysis (RCA), and organizational governance while driving continual service improvement. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Responsibilities Own and manage the end‑to‑end Problem Management process within the SIAM framework. Ensure consistent application of problem management policies, RCA standards, and governance across all service providers. Coordinate cross‑supplier and cross‑tower problem investigations , including Major Incident–driven problems. Act as the single point of accountability for integrated problem resolution, root cause validation, and corrective/preventive actions. Lead and facilitate Problem Review meetings , RCA workshops, and post‑incident analysis sessions. Ensure high‑quality root cause analysis , impact assessment, and sustainable corrective and preventive actions (CAPA). Track, challenge, and govern problem remediation plans to closure, including vendor accountability. Communicate effectively with technical teams, operations, and business stakeholders , including executive‑level reporting on problem trends and risk. Support audit, compliance, and regulatory requirements related to problem management. Analyze problem performance metrics such as recurring incidents, backlog ageing, RCA quality, and repeat failures . Drive Continual Service Improvement (CSI) initiatives based on trend analysis, proactive problem identification, and systemic weaknesses. Education & Experience Qualification Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. Master’s degree (MBA/MS in Information Systems, IT Management, or Operations) is an added advantage. ITIL v3/v4 Foundation certification (mandatory); ITIL Managing Professional or ITIL Intermediate (Release, Control & Validation) preferred. SIAM Foundation/Professional certification is desirable. Additional certifications in COBIT, ISO/IEC 20000, or IT governance frameworks are a plus. Experience: 7–12 years of overall IT experience, with at least 4–6 years in problem Management, Service Management, or IT Operations within an enterprise environment. Proven experience working in a SIAM or multi-vendor ecosystem with responsibility for integrated change governance. In-depth understanding of ITIL processes, especially Change, Release, Incident, Problem, and Configuration Management. Experience analyzing change performance metrics (change success rate, emergency changes, failed changes, change collisions) and driving improvement initiatives. Exposure to regulatory, audit, and compliance requirements related to IT change governance. Experience using ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Strong stakeholder management experience, including communication with senior leadership and external service providers. Experience in global delivery environments and cross-functional collaboration is preferred. Mercedes-Benz Research and Development India Private Limited", "summaryDescription" : "Service Integration & Management - Problem Management", "createdAt" : "2026-06-14T08:47:39.289", "lastUpdated" : "2026-06-15T09:08:05.193", "ingestTimestamp" : "2026-06-14T08:47:39.289", "mongoId" : "6a191e7758b93c861e39f718", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "ITIL best practices", "SIAM operating model", "ITIL processes", "Change Management", "Release Management", "Incident Management", "Problem Management", "Configuration Management", "IT governance frameworks", "ITIL v3/v4 Foundation", "ITIL Managing Professional", "ITIL Intermediate (Release, Control & Validation)", "SIAM Foundation", "SIAM Professional", "COBIT", "ISO/IEC 20000" ], "skillCount" : 16, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c9e2f74d8ee00a099d95d", "title" : "Seasonal Customer Care", "company" : "Support Services Group", "salary" : { "min" : 31000.0, "max" : 42000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for entry-level customer care roles in Waco, Texas, adjusted for the support services industry and temporary employment type." }, "location" : "Waco, US", "locations" : [ "Waco", "US" ], "timestamp" : "2026-06-15T09:02:11.909", "fingerprint" : "3757f96bf47a3a4d0c120b9768b0e65a354ff74e180d06cde19ff3be47cb741e", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://ssg-texas.breezy.hr/p/5fd9fdb81c03-seasonal-customer-care", "externalId" : "5fd9fdb81c03", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Waco", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "31.5491899,-97.1474628" } ], "locationText" : "Waco, Texas, United States", "employmentType" : "TEMPORARY", "softSkillsList" : [ "Customer service" ], "softSkills" : [ { "name" : "Customer service" } ], "coreResponsibilities" : "Provide top-notch assistance", "workSiteFlexibility" : "Onsite", "rawDescription" : "About the Call Center Representative Position We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance t", "summaryDescription" : "Seasonal Customer Care at Support Services Group. Provide top-notch assistance", "createdAt" : "2026-06-14T06:49:54.105", "lastUpdated" : "2026-06-15T09:02:11.909", "ingestTimestamp" : "2026-06-14T06:49:54.105", "mongoId" : "6a2c9e2f74d8ee00a099d95d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 31000, "salaryAnnualMax" : 42000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Customer service" ], "skillCount" : 1, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Support Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a1985c658b93c861e564779", "title" : "Seasonal Customer Care", "company" : "Support Services Group", "salary" : { "min" : 31000.0, "max" : 42000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for entry-level customer care roles in Waco, Texas, adjusted for the support services industry and temporary employment type." }, "location" : "Waco, US", "locations" : [ "Waco", "US" ], "timestamp" : "2026-06-15T10:13:07.715", "fingerprint" : "3ef4339cfd11fce1fc26113d8d91d5589281be648879ef38624ac3c725af74fb", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://ssg-corp.breezy.hr/p/5fd9fdb81c03-seasonal-customer-care", "externalId" : "5fd9fdb81c03", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Waco", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "31.5491899,-97.1474628" } ], "locationText" : "Waco, Texas, United States", "employmentType" : "TEMPORARY", "coreResponsibilities" : "Provide top-notch assistance", "workSiteFlexibility" : "Onsite", "rawDescription" : "About the Call Center Representative Position We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance t", "summaryDescription" : "Seasonal Customer Care at Support Services Group. Provide top-notch assistance", "createdAt" : "2026-06-13T23:35:58.188", "lastUpdated" : "2026-06-15T10:13:07.715", "ingestTimestamp" : "2026-06-13T23:35:58.188", "mongoId" : "6a1985c658b93c861e564779", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 31000, "salaryAnnualMax" : 42000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Support Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c80f374d8ee00a0959075", "title" : "Customer Care Representative", "company" : "Swissquote", "industry" : "Banking", "salary" : { "min" : 60000.0, "max" : 75000.0, "currency" : "CHF", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Customer Care Representative in Dübendorf, Switzerland, adjusted for the FinTech industry." }, "location" : "Dübendorf, ZH, CH", "locations" : [ "Dübendorf", "ZH", "CH" ], "certifications" : [ "Federal certificate of Competence", "Fähigkeitszeungnis", "Fachausweis", "Berufsmatura" ], "timestamp" : "2026-06-15T09:16:02.170", "fingerprint" : "d975f375d3a299ca3e335b1416e75c20dac847650a55db3592a71d92220c0b6b", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Swissquote/744000131922899-customer-care-representative", "externalId" : "744000131922899", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Dübendorf", "state" : "Zurich", "country" : "Switzerland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "47.3969942,8.6185666" } ], "locationText" : "Dübendorf, Zurich, Switzerland", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "professionalSkills" : [ "Customer care", "Client support", "Service quality", "Client satisfaction", "Process improvements" ], "hardSkillsList" : [ "Financial services", "Customer enquiries", "Customer complaints" ], "softSkillsList" : [ "Persuasive" ], "hardSkills" : [ { "name" : "Financial services", "level" : "intermediate" }, { "name" : "Customer enquiries", "level" : "intermediate" }, { "name" : "Customer complaints", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Persuasive" } ], "majorSkills" : "Customer support, Client guidance, Financial journey", "majorSkillsList" : [ "Customer support", "Client guidance", "Financial journey" ], "coreResponsibilities" : "Serve as primary point of contact, Handle inbound phone calls, Handle outbound phone calls, Deliver professional customer experience, Provide accurate support via telephone, Resolve client inquiries, Resolve client issues, Resolve client requests, Guide clients through financial journey, Explain products, Explain features, Explain processes, Execute client instructions, Address client concerns, Document client interactions, Document outcomes, Collaborate with Customer Care Representatives, Collaborate with internal departments, Uphold fair client treatment, Uphold confidentiality, Uphold regulatory compliance", "teamCollaboration" : "Internal departments; Customer Care Representatives", "domainKnowledge" : "Financial products; Financial markets; Stocks; ETFs; Cryptocurrencies; Swiss banking", "domainList" : [ "financial-products", "financial-markets", "stocks", "etfs", "cryptocurrencies", "swiss-banking" ], "domainSpecificKnowledge" : [ "Financial products", "Financial markets", "Stocks", "ETFs", "Cryptocurrencies", "Swiss banking" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document client interactions; Document outcomes", "problemSolvingSkills" : "Solve client problems", "outcomesObjectives" : "Ensure positive client experience; Ensure first class service quality; Ensure highest client satisfaction", "qualificationsBasic" : "Completed apprenticeship, Previous customer satisfaction experience, Fluency in English, Fluency in French, Italian proficiency, Familiarity with office software, Familiarity with phone systems", "qualificationsPreferred" : "German is a plus, Interest for financial products, Interest for financial markets, Experience in financial services", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Yuh - The most complete financial app of Switzerland. Yuh is the app to pay, save and invest. Since 2021, the company is helping you manage your finances transparently, responsibly and in full freedom in this new post-banking era. Yuh is the brainchild of Swissquote, the Swiss leader in digital banking. With its solid reputation as well as our innovation to serve forward-thinkers, Yuh has it all. Join the Yuhniverse Do you enjoy helping people and want to gain hands-on experience in the banking and fintech world? Then this role is for you. As a Working Student Customer Care Representative, you will support our team in being the main link between Yuh and our clients. Our clients use our app to manage their finances and investments, and you will help ensure they have a smooth and positive experience. You will answer their questions, solve their issues, and guide them through their financial journey while gaining valuable insights into customer care in a modern Swiss banking environment. Your mission Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh. Key Responsabilities * Serve as the primary point of contact for clients, handling of inbound and outbound phone calls (approximately 70–80% of daily activities), and delivering a consistently professional and positive customer experience. * Provide accurate support via telephone, ensuring first class service quality. Resolving client inquiries, issues and requests related to the Yuh App in the sectors pay, save and investments. * Actively guide and support clients, mainly over the phone, through their financial journey, explaining products, features and processes in a clear, empathetic, friendly and compliant manner. * Ensure the highest levels of client satisfaction by executing client instructions and addressing concerns with friendliness and professionalism, especially in time sensitive or complex situations. * Accurately document client interactions and outcomes in internal systems, ensuring proper follow-up and transparency across teams. Collaborate closely with other Customer Care Representatives and internal departments to ensure seamless service delivery and contribute insights for platform, service, and process improvements. * Uphold the principles of fair client treatment, confidentiality, and regulatory compliance at all times. ## Qualifications * Completed apprenticeship (Federal certificate of Competence (Fähigkeitszeungnis / Fachausweis/ Berufsmatura) * Previous experience in customer satisfaction, preferably in financial services in handling customer enquiries and complaints * Fluency in English and French depending on your work location. For this position, Italian proficiency is highly recommended (German is a plus). * A strong interest for financial product and markets, including stocks, ETFs and cryptocurrencies * Excellent communication – verbal and written – skills * Familiarity with office software and phone systems * You are particularly skilled at listening, communicating, showing empathy, and being spersuasive * You have a proactive and “can do” attitude * You like working in a team", "summaryDescription" : "Customer Care Representative at Swissquote. Skills: Customer support, Client guidance, Financial journey. Serve as primary point of contact. Handle inbound phone calls", "postedDate" : "2026-06-12T14:40:14.000", "createdAt" : "2026-06-14T07:46:45.681", "lastUpdated" : "2026-06-15T09:16:02.170", "ingestTimestamp" : "2026-06-14T07:46:45.681", "mongoId" : "6a2c80f374d8ee00a0959075", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Financial services", "Customer enquiries", "Customer complaints", "Persuasive", "Customer support", "Client guidance", "Financial journey", "Customer care", "Client support", "Service quality", "Client satisfaction", "Process improvements", "Financial products", "Financial markets", "Stocks", "ETFs", "Cryptocurrencies", "Swiss banking", "Federal certificate of Competence", "Fähigkeitszeungnis", "Fachausweis", "Berufsmatura" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.97 }, { "id" : "6a2c5f2f74d8ee00a08e9ad9", "title" : "Customer Care Representative", "company" : "Golden Pet Brands", "salary" : { "min" : 400000.0, "max" : 650000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Customer Care Representative in the Food & Beverage industry in India, adjusted for remote work and 1-2 years of experience." }, "location" : "Golden Pet Customer Care", "locations" : [ "Golden Pet Customer Care" ], "timestamp" : "2026-06-15T00:17:21.294", "fingerprint" : "abeb7450601a0be54a965b769046cd6a68b6e3ad02cdec50346d3bcedcfc864f", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/goldenpetbrands/jobs/4693029005", "externalId" : "4693029005", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "minimumEducation" : "High School Diploma or GED", "experienceMinYears" : 1, "experienceMaxYears" : 2, "coreResponsibilities" : "Resolve customer inquiries efficiently, Research and reconcile problems, Clarify customer concern, Determine root cause of issue, Explain best solution, Address customer complaints effectively, Offer suitable solutions and alternatives, Engage customers in reconsidering cancellation, Highlight benefits, Inform of available deals and promotions, Correct/update customer information accurately, Document customer requests and actions, Fulfill customer order requests, Assist customers with order status inquiries, Provide shipping information promptly, Meet standard contact center performance metrics, Provide customer feedback to management, Follow communication procedures, guidelines, and policies", "toolProficiency" : [ "windows-based applications", "Google Suite", "Microsoft Office software" ], "problemSolvingSkills" : "Root cause analysis", "qualificationsBasic" : "1-2 years customer service role", "qualificationsPreferred" : "1 year customer service in a Contact Center setting, Proficiency using windows-based applications, Proficiency using Google Suite, Proficiency using Microsoft Office software, Working knowledge of call center systems, Working knowledge of call center workflows", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Creating a world where pets live longer, healthier lives, from their very first meal. Learn more about our brands. We’re Looking For A: Customer Care Representative Location: Remote What You’ll Be Doing: Use multiple systems simultaneously to resolve customer inquiries efficiently Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable Correct/update customer information accurately as needed to ensure current and reliable records Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records Efficiently fulfill customer order requests to enhance their experience and encourage repeat business Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.): High School Diploma or GED 1-2 years in a customer service role 1 year customer service in a Contact Center setting (preferred) Proficiency using windows-based applications, Google Suite, and Microsoft Office software (preferred) Working knowledge of call center systems and/or workflows (preferred) Golden Perks please click here to find the pay differential in your state of residence if the role is remote. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. A Note to Recruiting Agencies: At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding. Candidate Safety: The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will only contact applicants from our official company e-mail domain, (NAME@GOLDENPETBRANDS.COM) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will never send you checks, or ask you to disclose personal financial details. Click here to learn more about general internet safety and our hiring practices.", "summaryDescription" : "Customer Care Representative at Golden Pet Brands. Resolve customer inquiries efficiently. Research and reconcile problems", "postedDate" : "2026-06-12T22:07:31.348", "createdAt" : "2026-06-12T22:07:31.348", "lastUpdated" : "2026-06-15T00:17:21.294", "ingestTimestamp" : "2026-06-12T22:07:31.348", "mongoId" : "6a2c5f2f74d8ee00a08e9ad9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "windows-based applications", "Google Suite", "Microsoft Office software" ], "skillCount" : 3, "jobCategory" : "other", "jobSubcategory" : "contact-center", "dataQualityScore" : 0.7777778, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2c5e6674d8ee00a08e3c29", "title" : "Customer Care Specialist", "company" : "Voltex Electrical Accessories", "industry" : "Retail", "salary" : { "min" : 60000.0, "max" : 85000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Care Specialist in Old Reynella, Australia, adjusted for the manufacturing industry." }, "location" : "Old Reynella, South Australia, Australia", "locations" : [ "Old Reynella, South Australia, Australia" ], "timestamp" : "2026-06-15T01:26:57.516", "fingerprint" : "a3187002fe2386be1da89277066aa40935f31c3873b470c3822ab0245c970a57", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/8024F16FE7/apply", "externalId" : "8024F16FE7", "industryFunction" : { }, "locationPoint" : "-35.10353,138.53365", "structuredLocations" : [ { "city" : "Old Reynella", "state" : "South Australia", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-35.0968429,138.5404427" } ], "locationText" : "Old Reynella, South Australia, Australia", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Deliver meaningful interactions, Assist with inquiries, Navigate through orders, Resolve complaints and issues, Collaborate with internal teams, Maintain records of interactions, Maintain records of transactions, Embody commitment to WOW service", "teamCollaboration" : "Internal teams", "domainKnowledge" : "Product knowledge", "domainList" : [ "product-knowledge" ], "domainSpecificKnowledge" : [ "Product knowledge" ], "toolProficiency" : [ "CRM software" ], "continuousLearning" : "Mastering product knowledge; Mastering technical knowledge", "problemSolvingSkills" : "Problem-solver", "qualificationsBasic" : "5 years experience in customer service, 5 years experience in customer experience", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "### **Looking to switch gears from hospitality? This could be your next big move.** Do you thrive on helping people and creating memorable experiences? At **Voltex Electrical Accessories** , we know the value of exceptional service and we believe your background in hospitality has uniquely prepared you to shine in customer care. We’re not just about products, we’re about creating “WOW” moments for electricians across Australia. Now, we’re inviting passionate, service-minded individuals from the hospitality industry to bring their people skills into a new, exciting, and stable environment. **What you will be doing as a Voltex Customer Care Specialist** * **Delivering meaningful interactions** across phone, email, and live chat — always with empathy, energy, and professionalism. * **Be the hero our electricians need** by assisting with inquiries, diving deep into product knowledge, and navigating through orders with ease * **Transform challenges into triumphs** , resolving complaints and issues with a blend of professionalism and personal touch * **Collaborate like a pro** , working hand-in-hand with our internal teams to ensure every customer concern finds its resolution swiftly * **Keep our promise of excellence** alive by maintaining meticulous records of all interactions and transactions, leveraging our cutting-edge CRM system * **Elevate our brand** with every conversation, embodying our commitment to WOW service by going the extra mile in every interaction **Requirements** * 5 years experience in customer service or customer experience minimum * A magnetic personality with communication skills that can light up a room * A master of multitasking, with the superpower to prioritize and manage time like a pro * A proactive problem-solver who enjoys finding better ways to do things. * A commitment to continuous learning, especially when it comes to mastering product and technical knowledge * Tech-savvy, with a knack for navigating computer systems and CRM software like a navigator charts the seas **Benefits** * Convenient onsite parking, because your journey to us should be as smooth as your workday, no more city commutes or shift changes. * A competitive salary and benefits package that appreciates your worth * A supportive and inclusive work environment where everyone's voice matters * No Weekends! Set working hours Monday to Friday - reclaim your weekends for adventure! * A permanent role that offers long-term job security in a company that's always moving forward * Work with purpose — helping real people every day in a stable, fast-growing company. If you're looking to leave behind the rigid scripts, the constant churn, or the feeling of being just another headset on the floor, and instead join a team where your passion for customers is truly valued, this is your chance. Apply now and let us help you create a future you’ll be proud of.", "summaryDescription" : "Customer Care Specialist at Voltex Electrical Accessories. Deliver meaningful interactions. Assist with inquiries", "postedDate" : "2026-06-12T00:00:00.000", "createdAt" : "2026-06-12T22:48:48.069", "lastUpdated" : "2026-06-15T01:26:57.516", "ingestTimestamp" : "2026-06-12T22:48:48.069", "mongoId" : "6a2c5e6674d8ee00a08e3c29", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/8024F16FE7", "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Product knowledge", "CRM software" ], "skillCount" : 2, "jobCategory" : "retail", "jobSubcategory" : "retail", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Electrical Accessories" }, { "id" : "6a2ca4c774d8ee00a09b3468", "title" : "JUNIOR COMMUNICATION MANAGER", "company" : "Lovable", "industry" : "Retail", "salary" : { "min" : 600000.0, "max" : 1200000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Communication Manager in the Apparel & Outdoor industry in India, adjusted for junior seniority and full-time employment." }, "location" : "Lovable", "locations" : [ "Lovable" ], "timestamp" : "2026-06-15T09:00:34.562", "fingerprint" : "060bba4f18676f2b6593af88fc9aab212f879a92cc7db683b91cc834fc1026db", "source" : "greenhouse", "language" : "it", "applyUrl" : "https://job-boards.greenhouse.io/lovable/jobs/8002468", "externalId" : "8002468", "industryFunction" : { }, "structuredLocations" : [ { "city" : "ovalle", "state" : "coquimbo region", "country" : "chile", "continent" : "south america", "source" : "city_strategy", "geo" : "-30.60106,-71.19901" } ], "locationText" : "Lovable", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Junior", "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "coreResponsibilities" : "Contribute to brand growth", "teamCollaboration" : "Dynamic team; Collaborative team", "innovationCreativity" : "Innovation", "rawDescription" : "Siamo alla ricerca di un/una Junior Communication Manager appassionato/a e proattivo/a da inserire nel team Marketing Perché unirti a noi? In Lovable avrai l'opportunità di contribuire alla crescita di un brand iconico. Entrerai a far parte di un team dinamico e collaborativo, dove creatività, innovazione e passione per il brand si incontrano per costruire il futuro dell'azienda.", "summaryDescription" : "JUNIOR COMMUNICATION MANAGER at Lovable. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics. Contribute to brand growth", "postedDate" : "2026-06-14T03:45:20.181", "createdAt" : "2026-06-14T03:45:20.181", "lastUpdated" : "2026-06-15T09:00:34.562", "ingestTimestamp" : "2026-06-14T03:45:20.181", "mongoId" : "6a2ca4c774d8ee00a09b3468", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "skillCount" : 4, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Junior", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Apparel & Outdoor", "llmIndustryConfidence" : 0.92 }, { "id" : "6a2c91ae74d8ee00a0983cbc", "title" : "Head of Customer Care", "company" : "Capital on Tap", "industry" : "FinTech", "salary" : { "min" : 115000.0, "max" : 165000.0, "currency" : "GBP", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Executive Head of Customer Care in FinTech in Cardiff, UK, adjusted for seniority and company size." }, "location" : "Cardiff, Wales, United Kingdom", "locations" : [ "Cardiff", "Wales", "United Kingdom" ], "timestamp" : "2026-06-15T11:54:45.612", "fingerprint" : "3043406d0165c2f099eb7687ef3aebd6c2024155ef97602a98e95ff52126443d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/capitalontap/jobs/8588515002", "externalId" : "8588515002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Cardiff", "state" : "Wales", "country" : "United Kingdom", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.4816546,-3.1791934" } ], "locationText" : "Cardiff, Wales, United Kingdom", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Complaints handling", "Payment operations" ], "hardSkills" : [ { "name" : "Complaints handling", "level" : "intermediate" }, { "name" : "Payment operations", "level" : "intermediate" } ], "majorSkills" : "Customer care strategy, Complaints management, Payment operations", "majorSkillsList" : [ "Customer care strategy", "Complaints management", "Payment operations" ], "coreResponsibilities" : "Build and lead a high-performing team, Champion engagement, recognition, and team development, Develop, own, and embed a best-in-class vulnerable customer, Act as the internal subject matter expert on, Provide guidance to business stakeholders, Influence product and process design, Lead end-to-end complaints handling, Ensure timely, fair, and well-evidenced resolutions, Oversee the payment operations function, Ensure customer payment queries are resolved, Ensure customer payment disputes are resolved, Ensure payment processing issues are resolved, Drive operational excellence, Leverage technology to streamline processes, Enhance the customer experience", "teamCollaboration" : "Working with senior stakeholders; Working with regulatory counterparts", "domainKnowledge" : "Regulated financial services; FCA Consumer Duty; DISP complaints-handling rules; Vulnerability guidance", "domainList" : [ "regulated-financial-services", "fca-consumer-duty", "disp-complaints-handling-rules", "vulnerability-guidance" ], "domainSpecificKnowledge" : [ "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "communicationSkills" : "Influencing stakeholders", "continuousLearning" : "Professional development; Annual Learning and Wellbeing Budget", "innovationCreativity" : "Pilot new ideas fast", "problemSolvingSkills" : "Root cause analysis; Evidence-based decisions", "outcomesObjectives" : "Deliver good outcomes for customers", "qualificationsBasic" : "Significant experience in customer operations, Expertise in complaints, Expertise in vulnerability, Expertise in payment operations, Deep understanding of FCA Consumer Duty, Deep understanding of DISP complaints-handling rules, Deep understanding of vulnerability guidance (FG21/1), Proven track record of building high-performing teams, Analytical skills, Excellent communicator, Excellent influencer", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "We’re Capital on Tap \uD83D\uDC4B \uD83D\uDCB3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! \uD83D\uDCCD Cardiff | \uD83C\uDFE2 3 days per week in office Customer Care/Customer Operations \uD83D\uDE80 Customer Care is a brand new team for us, and you’ll be the first hire! You’ll look after vulnerable customer strategy, shape and define how we deliver good outcomes for customers with additional needs as well as leading end to end complaints management and payment operations. What You’ll Be Doing \uD83D\uDDC3️ Build and lead a high-performing team across all three areas, with a focus on professional development, engagement, and a culture of accountability. Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose. Develop, own, and embed a best-in-class vulnerable customer strategy across Capital on Tap. Act as the internal subject matter expert on vulnerability, providing guidance to business stakeholders and influencing product and process design. Lead end-to-end complaints handling, ensuring timely, fair, and well-evidenced resolutions in line with regulatory requirements. Oversee the payment operations function, ensuring customer payment queries, disputes, and processing issues are resolved efficiently and accurately. Drive operational excellence by leveraging technology to streamline processes and enhance the customer experience. Our Values & Culture \uD83C\uDF1E Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. We’re Looking For \uD83D\uDD0E A senior leader with significant experience in customer operations within a regulated financial services environment, with specific expertise in complaints, vulnerability, and payment operations. A deep understanding of FCA Consumer Duty, DISP complaints-handling rules, and vulnerability guidance (FG21/1). A proven track record of building and leading high-performing teams in a fast-paced, dynamic environment. Strong analytical skills with the ability to interpret complex data, identify root causes, and implement evidence-based decisions. An excellent communicator and influencer, comfortable working with senior stakeholders and regulatory counterparts. Interview Process \uD83E\uDD1D Stage 1: 30 minutes with a Talent Partner Stage 2: 60 minutes with the Customer Operations Director Stage 3: 60 minutes with our Lead People Partner and another Head of Stage 4: Good To Great interview with a member of our C-Suite Diversity & Inclusion \uD83C\uDF08 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: \uD83C\uDFE5 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality \uD83C\uDF81 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) \uD83D\uDC5B Salary Sacrifice Pension Scheme up to 7% match \uD83D\uDE98 Octopus EV Salary Sacrifice Scheme \uD83C\uDFD6️ 28 days holiday (plus bank holidays) \uD83D\uDCD6 Annual Learning and Wellbeing Budget \uD83D\uDC6A Enhanced Parental Leave \uD83D\uDEB2 Cycle to Work Scheme \uD83D\uDE82 Season Ticket Loan \uD83D\uDCAC 6 free therapy sessions per year \uD83D\uDC36 Dog Friendly Offices \uD83C\uDF6B Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info \uD83D\uDC4DCheck out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. \uD83D\uDCE7Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)", "summaryDescription" : "Head of Customer Care at Capital on Tap. Skills: Customer care strategy, Complaints management, Payment operations. Build and lead a high-performing team. Champion engagement, recognition, and team development", "postedDate" : "2026-06-14T03:21:28.097", "createdAt" : "2026-06-14T03:21:28.097", "lastUpdated" : "2026-06-15T11:54:45.612", "ingestTimestamp" : "2026-06-14T03:21:28.097", "mongoId" : "6a2c91ae74d8ee00a0983cbc", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Complaints handling", "Payment operations", "Customer care strategy", "Complaints management", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Continuous improvement", "Regulated financial services", "FCA Consumer Duty", "DISP complaints-handling rules", "Vulnerability guidance" ], "skillCount" : 14, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Executive", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "FinTech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c946c74d8ee00a098a64d", "title" : "Communication Center Specialist", "company" : "Life Link III", "industry" : "Healthcare", "salary" : { "min" : 52000.0, "max" : 78000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Communication Center Specialist in Minnesota, United States, adjusted for mid-seniority and the healthcare industry." }, "location" : "Minnesota, United States", "locations" : [ "Minnesota", "United States" ], "certifications" : [ "EMT", "EMD", "POST certification" ], "timestamp" : "2026-06-15T06:34:26.612", "fingerprint" : "0e6a5a2448e21679f58ad881b8c8240f3df63682fc095eabb4799e24ad926170", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/lifelinkiii/jobs/4282710009", "externalId" : "4282710009", "industryFunction" : { }, "structuredLocations" : [ { "state" : "Minnesota", "country" : "United States", "continent" : "na", "workMode" : "onsite" } ], "locationText" : "Minnesota, United States", "employmentType" : "FULL_TIME", "technicalSkills" : "CAD system", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning" ], "hardSkillsList" : [ "Radio operation", "Phone operation", "Mapping tools", "Tracking systems" ], "softSkillsList" : [ "Critical thinking" ], "hardSkills" : [ { "name" : "Radio operation", "level" : "intermediate" }, { "name" : "Phone operation", "level" : "intermediate" }, { "name" : "Mapping tools", "level" : "intermediate" }, { "name" : "Tracking systems", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" } ], "majorSkills" : "Communication coordination, Emergency response, Situational awareness", "majorSkillsList" : [ "Communication coordination", "Emergency response", "Situational awareness" ], "coreResponsibilities" : "Serve as primary point of contact, Dispatch helicopters, Dispatch fixed-wing aircraft, Coordinate transports, Gather critical information, Process critical information, Communicate critical information, Maintain situational awareness, Create electronic records, Manage electronic records, Communicate with pilots, Communicate with medical crews, Communicate with hospitals, Communicate with EMS, Communicate with public safety, Support flight safety, Support patient safety, Monitor diligently, Document diligently, Adhere to protocols, Participate in emergency planning, Participate in quality improvement, Participate in ongoing training, Represent Life Link III", "teamCollaboration" : "Internal teams; Hospitals; Emergency responders; Flight crews; Pilots; Medical crews; EMS; Public safety partners", "domainKnowledge" : "Air medical transport; Aviation terminology; Medical terminology", "domainList" : [ "air-medical-transport", "aviation-terminology", "medical-terminology" ], "domainSpecificKnowledge" : [ "Air medical transport", "Aviation terminology", "Medical terminology" ], "toolProficiency" : [ "Radios", "Phones", "Mapping tools", "Tracking system" ], "communicationSkills" : "Clear communication; Professional communication", "documentationSkills" : "Electronic records management", "continuousLearning" : "Ongoing training; Tuition reimbursement", "problemSolvingSkills" : "Decisive thinking; Rapid assessment; Adapt plans", "specialRequirements" : "Night shift, 6pm-6am hours, Weekends, Holidays, 24/7/365 operation", "outcomesObjectives" : "Ensure patients get care", "qualificationsBasic" : "High school diploma, Customer service commitment, Attention to detail, Ability to multitask, Excellent written skills, Excellent verbal skills, Computer literate, Type 35 WPM, Commit to shift work, Geographic knowledge, Map reading skills, Maintain composure, Assess evolving scenarios, Adapt plans, Handle confidential information, Work independently, Escalate complex situations, Operate multiple technologies", "qualificationsPreferred" : "EMS experience, Air medical communication experience, 911 communication center experience, 2 years healthcare experience, Aviation terminology knowledge, Medical terminology knowledge", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Who Are We: Life Link III is a premier, nationally recognized air medical transport company, known for our clinical excellence, superior aviation program and reliable response in providing care to critically ill or injured patients. Our priority is to do everything possible to give every patient their best chance for the best possible outcome - demonstrated by our unwavering commitment to providing the highest level of care to our patients while on board safe, state-of-the-art aircraft.  We continually focus on innovation and work to put cutting-edge technology and education in the hands of our flight medical crew, pilots, mechanics, operational control specialists and communication specialists so we can provide uncompromising care to the communities we serve.  We do this work while living out our core values of safety, customer focus, excellence, integrity, innovation, and collaboration. As a Communication Specialist at Life Link III, you are the vital first link in every mission we fly. Working behind the scenes—but at the center of it all—you’ll coordinate life-saving air medical transports by managing critical communications with hospitals, emergency responders, flight crews, and internal teams. In fast-moving, high-stakes moments, your calm voice, sharp focus, and decisive thinking help ensure patients get the care they need, when they need it most. This is a mission-driven role for someone who thrives under pressure, excels at multitasking, and takes pride in precision, professionalism, and teamwork. This role is a night shift with hours of 6pm-6am Your Impact: Serve as the primary point of contact for all incoming telephone, radio, and digital requests for service Dispatch 11 helicopters and 1 fixed-wing aircraft, coordinating time-sensitive air medical transports Gather, process, and communicate critical information accurately and efficiently during high-stress situations Maintain real-time situational awareness of aircraft locations, weather, logistics, and crew status Create and manage electronic records using a computer-aided dispatch (CAD) system Communicate clearly and professionally with pilots, medical crews, hospitals, EMS, and public safety partners Support flight and patient safety through diligent monitoring, documentation, and adherence to protocols Participate in emergency response planning, quality improvement efforts, and ongoing training Represent Life Link III with professionalism, integrity, and a strong customer-service mindset Your Qualifications: High school diploma or equivalent Demonstrate a strong commitment to customer service and satisfaction Strong attention to detail with the ability to multitask in a fast-paced environment Excellent written and verbal skills Computer literate with the ability to learn and adapt to new software programs Ability to type 35 words per minute Commit to shift work in a 24/7/365 operation, including nights, weekends, and holidays General geographic knowledge and map reading skills Maintain composure and clarity during emotionally intense and time-critical situations Rapidly assess evolving scenarios and adapt plans due to weather, mechanical, or logistical challenges Accurately handle confidential patient and operational information Work independently within established protocols while knowing when to escalate complex situations Operate multiple technologies simultaneously, including radios, phones, CAD systems, mapping tools, and tracking system Preferred Qualifications: EMS, air medical communication, and/or 911 communication center experience 2 years of experience in a health care environment Knowledge of aviation and medical terminology Licensure: EMT, EMD, POST certification or equivalent education or experience Two-year degree in related field What We Offer: Base Pay Rate: $30.91 - $36.95 per hour, based on experience Health, Dental, and Vision insurance coverage starting the first of the month following date of hire Health Savings Account (HSA) with employer match 401k with employer match fully vested Generous paid leave and paid time off to foster work/life balance Life, disability, critical illness, and accident insurance Tuition/Training reimbursement program Why Join Life Link III? We are dedicated to making a difference. Our mission-driven culture fosters innovation, collaboration, and professional growth. You'll work alongside passionate professionals in a CAMTS accredited, award-winning program that is committed to improving patient outcomes all while advancing your career in a supportive environment. Compliance/HIPAA: Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations, accreditation standards and laws that apply, specifically work processes that involve billing practices, for avoiding activities that constitute fraud and abuse. Employment Status Requirements: Life Link III does not sponsor employment visas of any kind. As a pre-condition of employment, all applicants must be authorized to work in the United States. Life Link III is committed to creating an inclusive workplace where all individuals are treated with respect and dignity. We are an Equal Employment Opportunity (EEO) employer and believe in providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, veteran status, marital or family status, status with regard to public assistance, or any other characteristic protected by federal, state, or local laws. Our commitment to an equitable workplace extends to all aspects of employment, including recruitment, hiring, promotions, transfers, training, working conditions, compensation, benefits, and termination. We are dedicated to maintaining a workplace that is free of discrimination, harassment, and retaliation, and where all individuals can thrive professionally. If you require any accommodations to apply or participate in our hiring process, please contact the Life Link III Human Resources team.", "summaryDescription" : "Communication Center Specialist at Life Link III. Skills: Communication coordination, Emergency response, Situational awareness. Serve as primary point of contact. Dispatch helicopters", "postedDate" : "2026-06-13T20:42:52.882", "createdAt" : "2026-06-13T20:42:52.882", "lastUpdated" : "2026-06-15T06:34:26.612", "ingestTimestamp" : "2026-06-13T20:42:52.882", "mongoId" : "6a2c946c74d8ee00a098a64d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 52000, "salaryAnnualMax" : 78000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Radio operation", "Phone operation", "Mapping tools", "Tracking systems", "Critical thinking", "Communication coordination", "Emergency response", "Situational awareness", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Resource planning", "Air medical transport", "Aviation terminology", "Medical terminology", "EMT", "EMD", "POST certification", "Radios", "Phones", "Tracking system" ], "skillCount" : 22, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Mid", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a25254e74d8ee00a00e4a29", "title" : "Customer Care Trainer", "company" : "M-KOPA", "industry" : "Smartphones", "salary" : { "min" : 65000.0, "max" : 110000.0, "currency" : "GHS", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for a Mid-level Customer Care Trainer in Accra, Ghana, adjusted for the FinTech industry." }, "location" : "Ghana", "locations" : [ "Ghana" ], "timestamp" : "2026-06-14T21:10:10.189", "fingerprint" : "0c221151b0ab05b36ce98e1b4c62db139d140c601902706250c88d8fd17119b4", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/m-kopa/384ed15c-a244-478f-b62b-535658c2b7b1/application", "externalId" : "384ed15c-a244-478f-b62b-535658c2b7b1", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Accra", "country" : "Ghana", "continent" : "af", "source" : "llm", "workMode" : "hybrid", "geo" : "5.5571096,-0.2012376" } ], "locationText" : "Accra, Ghana", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer handling skills", "Change management" ], "hardSkillsList" : [ "Product knowledge", "System proficiency", "Performance improvement", "Learning environments", "Service standards", "Training delivery", "Facilitation", "Needs analysis", "Performance support", "Content development", "Knowledge management", "Assessment administration", "Certification readiness", "Stakeholder partnership", "Change enablement", "Team engagement", "Learning culture" ], "softSkillsList" : [ "Adaptability" ], "hardSkills" : [ { "name" : "Product knowledge", "level" : "intermediate" }, { "name" : "System proficiency", "level" : "intermediate" }, { "name" : "Performance improvement", "level" : "intermediate" }, { "name" : "Learning environments", "level" : "intermediate" }, { "name" : "Service standards", "level" : "intermediate" }, { "name" : "Training delivery", "level" : "intermediate" }, { "name" : "Facilitation", "level" : "intermediate" }, { "name" : "Needs analysis", "level" : "intermediate" }, { "name" : "Performance support", "level" : "intermediate" }, { "name" : "Content development", "level" : "intermediate" }, { "name" : "Knowledge management", "level" : "intermediate" }, { "name" : "Assessment administration", "level" : "intermediate" }, { "name" : "Certification readiness", "level" : "intermediate" }, { "name" : "Stakeholder partnership", "level" : "intermediate" }, { "name" : "Change enablement", "level" : "intermediate" }, { "name" : "Team engagement", "level" : "intermediate" }, { "name" : "Learning culture", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Adaptability" } ], "majorSkills" : "Training delivery, Content development, Performance support", "majorSkillsList" : [ "Training delivery", "Content development", "Performance support" ], "coreResponsibilities" : "Conduct training sessions, Support new hire readiness, Facilitate engaging sessions, Identify training needs, Translate findings into interventions, Provide coaching support, Develop training materials, Create content, Maintain learning resources, Improve materials, Administer monthly assessments, Track training effectiveness, Use assessment data, Support change management, Enable BPO alignment, Partner with stakeholders, Promote continuous learning, Create training experiences, Build a culture", "teamCollaboration" : "Quality Assurance; Team Leaders; Product; Tech; Projects; BPO partners; Cross-functional teams", "domainKnowledge" : "Digital inclusion; Financial inclusion; Customer support operations; Contact center KPIs; Customer service workflows", "domainList" : [ "digital-inclusion", "financial-inclusion", "customer-support-operations", "contact-center-kpis", "customer-service-workflows" ], "domainSpecificKnowledge" : [ "Digital inclusion", "Financial inclusion", "Customer support operations", "Contact center KPIs", "Customer service workflows" ], "documentationSkills" : "Training guides; Job aids; Assessments; Facilitation plans", "continuousLearning" : "Continuous learning; Coaching; On-the-job training", "problemSolvingSkills" : "Identify skills gaps; Address root causes", "outcomesObjectives" : "Improve agent performance; Improve customer outcomes; Deliver exceptional support; Deliver excellent support; Tangible performance improvement; Customer satisfaction; Operational success; Consistent service standards", "qualificationsBasic" : "2 years' experience training call center agents, 2 years' experience training customer support agents, Solid understanding of customer support operations, Solid understanding of contact center KPIs, Solid understanding of quality assurance practices, Solid understanding of customer service workflows, Ability to develop clear training materials, Ability to develop practical training materials, Confidence coaching individuals, Confidence coaching groups, Provide structured feedback, Provide structured upskilling", "qualificationsPreferred" : "Prior experience as Customer Care Representative", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A CUSTOMER CARE TRAINER TO JOIN OUR CUSTOMER CARE GROUP; AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] This role offers the opportunity to shape how hundreds of Customer Care agents deliver exceptional support to millions of M-KOPA customers. You'll facilitate training programs, develop learning materials, and identify skills gaps that improve agent performance and customer outcomes. You'll ensure agents—both in-house and BPO—have the product knowledge, system proficiency, and customer handling skills needed to deliver excellent support. Working with talented teams across Quality Assurance, Team Leaders, Product, Tech, Projects, and BPO partners, you'll be the capability builder who translates change into readiness and transforms training into tangible performance improvement. ABOUT US We foster a culture where continuous learning meets performance excellence. Our team values practical training that sticks, coaching that transforms performance, and learning environments that engage and motivate. You'll be empowered to develop materials, facilitate sessions, and partner with stakeholders to ensure every agent is equipped to deliver world-class customer service, working in a dynamic environment where your training directly contributes to customer satisfaction and operational success. At M-KOPA, our Customer Care Trainers aren't just delivering sessions—they're building capability at scale, creating learning experiences that empower agents, and ensuring consistent service standards that reflect our commitment to upgrading lives across Africa. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/1d6a34b9-74d6-43c2-91eb-dc1b64320ccf/Image%202.jpg] This is a hybrid role, working from our offices in Accra, Ghana, partnering with a diverse group of employees from our different markets and locations across the UK, Europe, and Africa. You will be reporting to the Global Head Customer Support IN THIS ROLE, YOU WOULD BE RESPONSIBLE FOR: Training Delivery & Facilitation - Conducting training sessions for Customer Care Representatives (CCRs) and support teams according to the training calendar on M-KOPA's products, processes, systems, customer handling, and soft skills - Supporting new hire readiness by enabling onboarding through structured induction, role-specific training, and certification to ensure agents are ready to go live confidently - Facilitating engaging sessions that make complex information accessible and memorable Training Needs Analysis & Performance Support - Identifying training needs by assessing skill gaps and training requirements through QA feedback, Team Leader insights, quiz results, and performance trends - Translating findings into targeted learning interventions that address root causes of performance gaps - Providing coaching support by partnering with Team Leaders and Quality Assurance to reinforce learning through coaching plans, refresher sessions, and targeted upskilling for underperforming areas Content Development & Knowledge Management - Developing training materials including training guides, job aids, assessments, and facilitation plans to support new products, process changes, and service improvements - Creating content that is clear, practical, and immediately applicable to agent workflows - Maintaining learning resources to ensure training content remains accurate, accessible, and aligned to current SOPs, tools, and customer policies across in-house and BPO teams - Continuously improving materials based on feedback and performance outcomes Assessment, Certification & Reporting - Administering monthly assessments by developing questions and managing end-to-end quiz administration for all Customer Care teams, ensuring participation, timely completion, and retakes where required - Tracking training effectiveness by monitoring training outcomes and reporting on attendance, scores, certification readiness, and capability gaps to inform continuous improvement - Using assessment data to identify learning opportunities and measure impact Stakeholder Partnership & Change Enablement - Supporting change management by serving as a liaison between Customer Care and cross-functional teams (e.g., Product/Tech, Projects, Sales), translating changes into clear learning content and readiness activities - Enabling BPO alignment by supporting BPO teams through delivering/rolling out training updates, ensuring consistent knowledge and service standards across partners - Partnering with stakeholders to ensure training aligns with business priorities and operational needs Team Engagement & Learning Culture - Promoting continuous learning by fostering a positive and supportive learning environment that strengthens engagement, motivation, and retention of key knowledge and skills - Creating training experiences that agents genuinely enjoy and remember - Building a culture where learning is valued and celebrated This is a training and development role based in Nairobi, Kenya. If successful, you would be reporting to the Senior Training Lead. YOUR APPLICATION SHOULD DEMONSTRATE: Essential Experience - Minimum 2 years' experience training call center or customer support agents - Prior experience as a Customer Care Representative is an added advantage - Solid understanding of customer support operations, common contact center KPIs, quality assurance practices, and customer service workflows - Demonstrated ability to develop clear, practical training materials (guides, job aids, assessments) for products, processes, and systems - Confidence coaching individuals and groups, providing structured feedback, and partnering with Team Leaders and QAs to improve performance - Fluency in English (written and verbal) Core Competencies - Communication Mastery: Excellent verbal and written communication skills with the ability to simplify complex information for different audiences - Analytical & Problem-Solving: Ability to interpret performance insights and identify root causes of knowledge/skill gaps - Instructional Skills: Strong facilitation capability and knowledge of training best practices (adult learning principles) - Tool Proficiency: Proficiency in CRM tools and Microsoft Office Suite; comfortable learning new systems quickly - Collaboration & Stakeholder Management: Ability to work cross-functionally and support change rollouts with clear, timely learning communications - Attention to Detail & Time Management: Strong organization skills to manage training calendars, assessments, and multiple audiences - Customer Centricity: Commitment to improving customer outcomes through capability building and consistent service standards - Presentation skills that engage and hold attention - Ability to design assessments that accurately measure learning - Experience working with BPO partners or distributed teams is an advantage - Passion for developing people and seeing them succeed What Sets You Apart - You genuinely enjoy teaching and seeing people improve - You can take complex processes and make them simple and memorable - You're data-driven but human-centered—you use performance metrics to identify needs but design learning experiences that connect with people - You're comfortable in front of a room and can adapt your facilitation style to different audiences - You see training not as a one-time event but as part of a continuous learning journey - You're organized enough to manage multiple training calendars, assessments, and stakeholder requests without dropping balls If the above is of interest to you, please apply. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com http://m-kopa.com. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/369018b8-cf9c-49c7-95f1-1d414482ba57/B13.png] Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/481f6724-8375-4f39-b514-fbe00b8fc3b5/B13.png] Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.", "summaryDescription" : "Customer Care Trainer at M-KOPA. Skills: Training delivery, Content development, Performance support. Conduct training sessions. Support new hire readiness", "postedDate" : "2026-06-11T19:38:12.303", "createdAt" : "2026-06-11T19:38:12.303", "lastUpdated" : "2026-06-14T21:10:10.189", "ingestTimestamp" : "2026-06-11T19:38:12.303", "mongoId" : "6a25254e74d8ee00a00e4a29", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Product knowledge", "System proficiency", "Performance improvement", "Learning environments", "Service standards", "Training delivery", "Facilitation", "Needs analysis", "Performance support", "Content development", "Knowledge management", "Assessment administration", "Certification readiness", "Stakeholder partnership", "Change enablement", "Team engagement", "Learning culture", "Adaptability", "Customer handling skills", "Change management", "Digital inclusion", "Financial inclusion", "Customer support operations", "Contact center KPIs", "Customer service workflows" ], "skillCount" : 25, "jobCategory" : "other", "jobSubcategory" : "customer-care", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2a766874d8ee00a065c1a7", "title" : "Customer Care Representative", "company" : "Realtor.com", "industry" : "Real Estate Technology", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Care Representative in Scottsdale, United States, adjusted for the Real Estate industry and company size." }, "location" : "Scottsdale, Arizona, United States", "locations" : [ "Scottsdale", "Arizona", "United States" ], "timestamp" : "2026-06-14T20:51:49.743", "fingerprint" : "d1aef9c49ef91cfff9327ff1fca9ff8c0bc81618522939a09a210442bd2da222", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://boards.greenhouse.io/rdccareers/jobs/7768427003?gh_jid=7768427003", "externalId" : "7768427003", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Scottsdale", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "33.4942189,-111.9260180" } ], "locationText" : "Scottsdale, Arizona, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "technicalSkills" : "Salesforce, G Suite, MS Office Suite", "professionalSkills" : [ "Customer service", "Product knowledge", "Business outcomes" ], "hardSkillsList" : [ "Interpersonal skills", "Problem solving" ], "hardSkills" : [ { "name" : "Interpersonal skills", "level" : "intermediate" }, { "name" : "Problem solving", "level" : "intermediate" } ], "majorSkills" : "Customer support, Customer retention, Value realization", "majorSkillsList" : [ "Customer support", "Customer retention", "Value realization" ], "coreResponsibilities" : "Serve as primary point of contact, Maintain high levels of professionalism, Build deep rapport and trust, Develop deep product knowledge, Seek coaching to exceed performance benchmarks, Resolve complex software and product inquiries, Share insights with management and teammates, Optimize processes, Update customer information in Salesforce, Provide detailed, accurate notations, Meet or exceed expectations for productivity, Meet or exceed expectations for service quality, Adhere to attendance and punctuality guidelines, Perform other duties and responsibilities as needed", "teamCollaboration" : "Work with management and teammates; Act as a unified support team", "domainKnowledge" : "Real estate industry", "domainList" : [ "real-estate-industry" ], "domainSpecificKnowledge" : [ "Real estate industry" ], "toolProficiency" : [ "Salesforce", "G Suite", "MS Office Suite", "Instant Messenger", "Chrome" ], "communicationSkills" : "Verbal communication; Written communication", "continuousLearning" : "Actively seeking coaching; Development opportunities", "innovationCreativity" : "Creative problem-solving", "problemSolvingSkills" : "Troubleshooting software issues; Creative strategies", "outcomesObjectives" : "Improve business outcomes; Exceed performance benchmarks; Positively impact customer business results", "qualificationsBasic" : "Minimum two years of customer service experience, Must be willing to work in a heavy phone-based environment, Must be able to work in office 3 days per week, Must be able to type, talk and navigate systems simultaneously, Typing words per minute - minimum expectation 35-40 WPM, Ability to multi task and adapt to changing business needs, High School diploma or equivalent", "qualificationsPreferred" : "Experience in a call center environment, Experience with performing outbound calls is a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Customer Care Representative at Realtor.com Location: Scottsdale, AZ (Hybrid/3 days in office) About the Role: Are you driven to excel in a high-performance environment where your efforts create meaningful impact? At Realtor.com, we are seeking a passionate Customer Care Representative to join our dynamic team. We operate on a foundation of \"Real\" values that define our culture of excellence: Real Purpose: We are united by our mission to help everyone find their home and to support our core customers, real estate agents and brokers, in improving their business outcomes, ensuring every interaction makes a difference. Real Ambition: We strive for continuous growth, challenging ourselves to exceed performance goals and career milestones. Real Innovation: We embrace change and creative problem-solving to improve the software and support experiences we provide. Real Collaboration: We work together as a cohesive unit, supporting one another to deliver world-class service to our real estate professionals. Real Ownership: We take full accountability for our work, handling inquiries with accuracy, empathy, and professional integrity. If you are an enthusiastic self-starter ready to thrive in a fast-paced, high-performance environment, we invite you to apply and help us shape the future of real estate support. We are currently hiring FULL-TIME Customer Care Representative (CCR) professionals for our inbound call center! Successful candidates will possess strong skills in providing world-class customer service at all times. Strong interpersonal skills, being a self-starter, and an ability to quickly adapt to change are required in this fast-paced, high-volume inbound customer service center. Let your customer service skills shine as you deliver exceptional service to our customers who are professionals in the real estate industry. While supporting our customers, you will provide prompt, efficient handling of customer inquiries, such as offering insight into our company products, troubleshooting software issues, and addressing billing and general inquiries. Top Reasons to Apply Today: Growth Opportunities; Advance your career in a dynamic real estate tech company with merit-based promotions. Great Pay Earn $19.50/hr + up to $400 monthly bonus, plus medical, 401(k), PTO Help customers find solutions and shape their real estate journey in a fast-paced, team-driven role. What You’ll Do: Customer Support Excellence: Serve as the primary point of contact for our real estate agents and brokers, ensuring every interaction aligns with our Real Purpose to help everyone find their home and to help our professional customers improve their business outcomes. Professional Integrity: Demonstrate Real Ownership by maintaining high levels of professionalism, empathy, and accuracy in every interaction, building deep rapport and trust with our professional customers. Proactive Growth: Embody Real Ambition by continuously developing deep product knowledge and actively seeking coaching to exceed performance benchmarks in our high-performance environment. Creative Problem Solving: Drive Real Innovation by embracing change and using creative, efficient strategies to resolve complex software and product inquiries. Cohesive Teamwork: Contribute to Real Collaboration by working with management and teammates to share insights, optimize processes, and ensure we act as a unified, world-class support team. Data Stewardship: Take Real Ownership of data integrity by updating customer information in Salesforce with detailed, accurate notations for every interaction. Performance Impact: Consistently meet or exceed expectations for productivity and service quality, demonstrating Real Ambition and the drive to positively impact our customers' business results through efficient, one-call resolution. Operational Reliability: Adhere to all attendance and punctuality guidelines, ensuring consistent availability to support our customers and team members. Other Duties: Perform other duties and responsibilities as needed. What You’ll Bring: Minimum two years of customer service experience preferred, ideally in a call center environment Must be willing to work in a heavy phone-based environment Must be able to work in office 3 days per week Experience with performing outbound calls is a plus Must be able to work independently and in a team environment Must be able to to type, talk and navigate systems simultaneously Typing words per minute - minimum expectation 35-40 WPM Ability to multi task and adapt to changing business needs Working knowledge and experience with Gmail, Salesforce (or other CRM platforms), G Suite, MS Office Suite, Instant Messenger and Chrome Must have understanding of internet navigation and tools Excellent communication skills, both verbal and written Excellent track record of attendance Must have High School diploma or equivalent How We Work: We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office. How We Reward You: Working with a highly-motivated team with a proven track record of success that also has a lot of FUN! A competitive work environment with great culture, rewards, recognition, and fun events Inclusive and competitive medical, Rx, dental, and vision coverage Family-forming benefits 13 paid holidays intellectual challenges; and the development opportunities you need to grow. Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.", "summaryDescription" : "Customer Care Representative at Realtor.com. Skills: Customer support, Customer retention, Value realization. Serve as primary point of contact. Maintain high levels of professionalism", "postedDate" : "2026-06-11T19:20:53.295", "createdAt" : "2026-06-11T19:20:53.295", "lastUpdated" : "2026-06-14T20:51:49.743", "ingestTimestamp" : "2026-06-11T19:20:53.295", "mongoId" : "6a2a766874d8ee00a065c1a7", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Interpersonal skills", "Problem solving", "Customer support", "Customer retention", "Value realization", "Customer service", "Product knowledge", "Business outcomes", "Real estate industry", "Salesforce", "G Suite", "MS Office Suite", "Instant Messenger", "Chrome" ], "skillCount" : 14, "jobCategory" : "customer-service", "jobSubcategory" : "customer-care", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Real Estate Technology" }, { "id" : "6a16291c58b93c861e95a213", "title" : "Senior Communication Strategist", "salary" : { "min" : 95000.0, "max" : 145000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Communication Strategist in Tampa, FL, adjusted for seniority and industry." }, "location" : "United States-Florida-Tampa", "locations" : [ "United States-Florida-Tampa" ], "timestamp" : "2026-06-15T08:44:02.973", "fingerprint" : "7cf7c815dd5cb5f74dcc02b95fbf17294c370ae9314f8d6dbf403c10ab1f3796", "source" : "taleo", "language" : "en", "applyUrl" : "https://hdr.taleo.net/careersection/ex/jobdetail.ftl?job=775753", "externalId" : "775753", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tampa", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "27.9449854,-82.4583107" } ], "locationText" : "Tampa, Florida, United States", "employmentType" : "FULL_TIME", "experienceMinYears" : 7, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "Adobe Creative Suite, Microsoft Office Suite", "professionalSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Community engagement", "Target marketing", "Descriptive writing", "Public involvement", "Tactical issue management", "Cross-functional efforts" ], "hardSkillsList" : [ "Event planning" ], "hardSkills" : [ { "name" : "Event planning", "level" : "intermediate" } ], "coreResponsibilities" : "Manage tactical issues, Manage cross-functional efforts, Operate strategically, Operate tactically", "teamCollaboration" : "Multiple teams; Cross-functional efforts", "domainKnowledge" : "Marketing", "domainList" : [ "marketing" ], "domainSpecificKnowledge" : [ "Marketing" ], "toolProficiency" : [ "InDesign" ], "communicationSkills" : "Written communication; Verbal communication; Interpersonal skills", "documentationSkills" : "Descriptive writing", "continuousLearning" : "Continuous improvement", "problemSolvingSkills" : "Tactical issue management", "qualificationsBasic" : "7 years experience in communications field, Excellent written communication skills, Excellent verbal communication skills, Ability to work independent, Ability to work with multiple teams, Team oriented, Great interpersonal skills, High aptitude for managing issues, High aptitude for solving issues, Commitment to being active participant, Comfortable working with senior leaders, Committed to quality, Committed to continuous improvement, Committed to HDR values", "qualificationsPreferred" : "Social media experience, Community engagement experience, Target marketing experience, Descriptive writing experience, Public involvement experience, Positive outlook, Positive attitude", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "Required Qualifications A minimum of 7 years experience in a communications field of expertise: social media, event planning, community engagement, target marketing, descriptive writing, public involvement, etc. Excellent written and verbal communication skills Self-motivated and ability to work independent with multiple teams as well as team oriented Great interpersonal and communication skills - positive outlook and attitude High aptitude for managing and solving tactical issues An attitude and commitment to being an active participant of our employee-owned culture is a must Comfortable and competent while working with senior leaders and managing cross-functional efforts Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment Committed to quality, continuous improvement, and HDR values Proficient in Adobe Creative Suite - InDesign Proficient in Microsoft Office Suite What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. United States-Florida-Tampa", "summaryDescription" : "Senior Communication Strategist. Manage tactical issues. Manage cross-functional efforts", "createdAt" : "2026-06-14T08:01:58.160", "lastUpdated" : "2026-06-15T08:44:02.973", "ingestTimestamp" : "2026-06-14T08:01:58.160", "mongoId" : "6a16291c58b93c861e95a213", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 95000, "salaryAnnualMax" : 145000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Event planning", "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Community engagement", "Target marketing", "Descriptive writing", "Public involvement", "Tactical issue management", "Cross-functional efforts", "Marketing", "InDesign" ], "skillCount" : 13, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Senior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : true, "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c8ca774d8ee00a0976029", "title" : "Senior Customer Care Analyst", "company" : "Petersen Manufacturing", "industry" : "Sales Support", "salary" : { "min" : 73000.0, "max" : 85000.0, "currency" : "USD", "frequency" : "Yearly" }, "location" : "Petersen Manufacturing Facility & Office", "locations" : [ "Petersen Manufacturing Facility & Office" ], "timestamp" : "2026-06-15T07:20:44.388", "fingerprint" : "4697483fc1a4614a26bcaa57ca63b18ff6e6d897e42cbcd0dd0f13aca059b0cd", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/kevins-natural-foods/ba1c0875-9413-4e94-876b-8feb2c728c03/application", "externalId" : "ba1c0875-9413-4e94-876b-8feb2c728c03", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "onsite" } ], "locationText" : "", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 4, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "technicalSkills" : "ERP, CRM, EDI", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Data analysis", "Root cause analysis" ], "softSkillsList" : [ "Mentoring" ], "hardSkills" : [ { "name" : "Data analysis", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Mentoring" } ], "majorSkills" : "Customer care performance, Operational insights, Service quality, Service efficiency", "majorSkillsList" : [ "Customer care performance", "Operational insights", "Service quality", "Service efficiency" ], "coreResponsibilities" : "Handle complex customer escalations, Serve as subject-matter expert, Coordinate resolution across teams, Analyze customer care data, Analyze logistics data, Identify trends, Identify risks, Identify improvement opportunities, Develop dashboards, Maintain dashboards, Provide actionable insights, Provide recommendations, Identify gaps in workflows, Identify gaps in systems, Identify gaps in training, Support development of SOPs, Support refinement of SOPs, Support development of templates, Support refinement of templates, Support development of best practices, Support refinement of best practices, Participate in system enhancement initiatives, Act as mentor, Act as resource, Support onboarding efforts, Support training efforts, Partner with leadership, Improve service consistency, Improve service quality, Exercise independent judgment, Analyze data, Prioritize issues, Recommend solutions, Determine resolution paths, Resolve escalated customer issues, Resolve operational issues", "teamCollaboration" : "Customer Service; Logistics teams; Operations teams", "domainKnowledge" : "Order processes; Fulfillment processes; Customer care processes", "domainList" : [ "order-processes", "fulfillment-processes", "customer-care-processes" ], "domainSpecificKnowledge" : [ "Order processes", "Fulfillment processes", "Customer care processes" ], "communicationSkills" : "Actionable insights; Recommendations", "documentationSkills" : "SOPs; Templates; Best practices", "problemSolvingSkills" : "Root cause analysis; Problem solving", "outcomesObjectives" : "Improve service quality; Improve service efficiency; Improve service consistency", "qualificationsBasic" : "4+ years experience customer service operations, 4+ years experience analytics, 4+ years experience order management", "qualificationsPreferred" : "Bachelor's degree preferred, Equivalent experience preferred", "workSiteFlexibility" : "Onsite", "rawDescription" : "The Senior Customer Care Analyst is a senior individual contributor responsible for analyzing customer care performance, managing complex customer issues, and driving operational insights that improve service quality and efficiency. This role partners closely with Customer Service and Logistics teams to resolve escalations, identify root causes, and support continuous improvement initiatives. What You’ll Do: · Handle complex customer escalations and high-impact service issues. · Serve as a subject-matter expert for order, fulfillment, and customer care processes. · Coordinate resolution across Customer Service, Logistics, and Operations teams. · Analyze customer care and logistics data to identify trends, risks, and improvement opportunities. · Develop and maintain dashboards and reports related to service levels, case aging, OTIF, and root causes. · Provide actionable insights and recommendations to leadership. · Identify gaps in workflows, systems, and training that drive customer issues. · Support the development and refinement of SOPs, templates, and best practices. · Participate in system enhancement initiatives (ERP, CRM, EDI). · Act as a mentor and resource to Customer Care team members. · Support onboarding and training efforts by sharing best practices and insights. · Partner with leadership to improve service consistency and quality. · Exercises independent judgment in analyzing data, prioritizing issues, and recommending solutions. · Determines appropriate resolution paths for escalated customer and operational issues. · Other duties as assigned and necessary. What You’ll Need: - Bachelor’s degree preferred or equivalent experience. · 4+ years of experience in customer service operations, analytics, or order management. · Strong analytical skills with experience in reporting and data interpretation. · Experience working with ERP, CRM, or order management systems. · Excellent communication and cross-functional collaboration skills. Healthy, Diverse Teams Breed Innovation: Kevin’s Natural Foods is proud to be an equal opportunity employer. We deeply believe that diverse backgrounds and experiences make better teams, and we seek to attract talent from all walks of life. The team at Kevin’s is smart, humble, and passionate and we value a work environment that fosters personal development and opportunities to move within our small, but quickly growing organization. More About Kevin’s Natural Foods: Kevin's Natural Foods is a line of refrigerated and frozen meals, sides, soups, and sauces on a mission to empower even the busiest people to eat clean without sacrificing flavor. Co-founded by Kevin McCray who battled an auto-immune disorder for years, Kevin's Natural Foods was born from his desire to make clean eating seamlessly fit into any lifestyle. Shockingly delicious and made with clean ingredients, Kevin’s products are ready in minutes and always free from gluten, soy, and refined sugar. In 2023, Kevin’s Natural Foods joined the Mars Food & Nutrition family, allowing us to expand our reach, accelerate innovation, and bring our mission to even more households while staying true to the quality and integrity that define our brand. A true market disruptor, Kevin's is the first clean refrigerated entrée brand working to prove every day that proper nutrition can be as delicious as it is healthy. Salary Pay Rate: $73,000.00- $85,000.00 + Bonus + Benefits Kevin's Natural Foods uses E-verify to confirm employment eligibility. For more information, please see the links below: https://www.everify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf", "summaryDescription" : "Senior Customer Care Analyst at Petersen Manufacturing. Skills: Customer care performance, Operational insights, Service quality, Service efficiency. Handle complex customer escalations. Serve as subject-matter expert", "createdAt" : "2026-06-14T06:34:32.511", "lastUpdated" : "2026-06-15T07:20:44.388", "ingestTimestamp" : "2026-06-14T06:34:32.511", "mongoId" : "6a2c8ca774d8ee00a0976029", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 73000, "salaryAnnualMax" : 85000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Data analysis", "Root cause analysis", "Mentoring", "Customer care performance", "Operational insights", "Service quality", "Service efficiency", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Order processes", "Fulfillment processes", "Customer care processes" ], "skillCount" : 17, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 0.8888889, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Food & Beverage", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a686974d8ee00a0634227", "title" : "Customer Care Coordinator", "company" : "PartsSource", "industry" : "Healthcare Technology", "salary" : { "min" : 42000.0, "max" : 58000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Customer Care Coordinator in Hudson, United States, adjusted for the healthcare industry and company size." }, "location" : "Hudson, Ohio, United States", "locations" : [ "Hudson", "Ohio", "United States" ], "timestamp" : "2026-06-14T22:16:15.655", "fingerprint" : "23266bc422414d57e1cc27e4e10d442f4389ecfa226769011377b4a3a6cd664b", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://corporate.partssource.com/careers/current-openings/?gh_jid=5152985007", "externalId" : "5152985007", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Hudson", "state" : "Ohio", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "41.2400560,-81.4406670" } ], "locationText" : "Hudson, Ohio, United States", "majorSkills" : "Customer service", "majorSkillsList" : [ "Customer service" ], "coreResponsibilities" : "Deliver first class customer service, Handle inbound customer service calls, Respond to email inquiries promptly, Provide professional and accurate responses, Respond to inquiries regarding order placement/status, Respond to inquiries regarding billing, Respond to inquiries regarding part repairs and returns, Respond to inquiries regarding quote requests, Escalate complex issues to appropriate department, Arrive on time for scheduled shifts, Attend required training and meetings, Maintain a professional demeanor, Establish positive rapport with customers, Offer instructions to customers, Provide troubleshooting assistance for websites, Provide troubleshooting assistance for systems, Update customer data, Ensure accuracy of customer data, Update order details, Ensure accuracy of order details, Update case information, Ensure accuracy of case information, Document customer interactions thoroughly, Record important details and resolutions, Collaborate effectively with colleagues, Contribute to a positive team environment, Assist team members as needed", "teamCollaboration" : "Positive team environment; Assist team members", "domainKnowledge" : "Healthcare equipment", "domainList" : [ "healthcare-equipment" ], "domainSpecificKnowledge" : [ "Healthcare equipment" ], "communicationSkills" : "Verbal communication; Written communication", "documentationSkills" : "Document customer interactions", "continuousLearning" : "Training; Coaching; New experiences", "problemSolvingSkills" : "Troubleshooting assistance", "qualificationsBasic" : "1 year customer service experience, Legal authorization to work in the U.S.", "workSiteFlexibility" : "Hybrid", "rawDescription" : "PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. About the Job Opportunity As a Customer Care Representative in this role, you will be responsible for providing top-notch customer service to clinical engineers in hospital and healthcare clinical settings across North America and internationally. Your primary tasks will involve answering phone calls and responding to emails to address customer inquiries, process orders, and conduct necessary research. It is crucial to have a passion for surpassing customer expectations and building strong relationships. What You’ll Do Deliver First in Class Customer Service Handle inbound customer service calls and email inquiries promptly, ensuring first contact resolution. Provide professional and accurate responses, demonstrating a high level of knowledge and expertise. Respond to inquiries regarding order placement/status, billing, part repairs and returns, and quote requests. Escalate more complex issues to the appropriate department or staff for further assistance. Arrive on time, prepared, and ready to work at your workstation for scheduled shifts. Attend required training and meetings to stay updated on product knowledge, policies, and procedures. Maintain a professional demeanor, striving to establish a positive rapport with every customer. Offer instructions to customers and troubleshooting assistance for websites and other systems. Maintain Customer Data and Documentation Update and ensure the accuracy of customer data, order details, and case information in all relevant systems. Document customer interactions thoroughly, recording important details and resolutions. Work closely with the management team to stay informed about changes or updates in products, policies, and procedures. Collaborate and Assist Collaborate effectively with colleagues and contribute to a positive team environment. Demonstrate a willingness to help and support your team members as needed. Your Background Customer Service Experience: Possess at least 1 year of prior experience in a customer service role, demonstrating your ability to handle customer inquiries and provide satisfactory resolution. Strong Communication Skills: Exhibit excellent verbal and written communication skills to effectively interact with customers and convey information clearly. Empathy and Listening Skills: Display empathy and active listening skills to de-escalate issues and handle situations where there may be order delays or other challenges. Collaboration: Work well in a team environment, demonstrating a cooperative attitude and a willingness to assist your colleagues. Benefits & Perks  Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!) Career and professional development through training, coaching and new experiences. Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. Inclusive and diverse community of passionate professionals learning and growing together.   Interested?  We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit. About PartsSource Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U. S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on. In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry. Read more about us here: · PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024 · PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025 · PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025 · PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025 · WSJ: Bain Capital Private Equity Scoops Up PartsSource EEO PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Legal authorization to work in the U. S. is required.", "summaryDescription" : "Customer Care Coordinator at PartsSource. Skills: Customer service. Deliver first class customer service. Handle inbound customer service calls", "postedDate" : "2026-06-11T21:18:07.594", "createdAt" : "2026-06-11T21:18:07.594", "lastUpdated" : "2026-06-14T22:16:15.655", "ingestTimestamp" : "2026-06-11T21:18:07.594", "mongoId" : "6a2a686974d8ee00a0634227", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 42000, "salaryAnnualMax" : 58000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Customer service", "Healthcare equipment" ], "skillCount" : 2, "jobCategory" : "operations", "jobSubcategory" : "-operations-and-customer-care", "dataQualityScore" : 0.7777778, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare Technology" }, { "id" : "6a2a42b574d8ee00a05cc47b", "title" : "Manager, IT Incident & Problem Management", "company" : "Engage And Reward", "industry" : "Financial Services", "salary" : { "min" : 111800.0, "max" : 111800.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "CAN, Ontario, Oakville", "locations" : [ "CAN, Ontario, Oakville", "Canada" ], "timestamp" : "2026-06-12T06:15:48.754", "fingerprint" : "63d793a3d902debe58978602590026d4e9a5c13881b724afe91c0bee4c851f26", "source" : "workday", "language" : "en", "applyUrl" : "https://firstam.wd1.myworkdayjobs.com/fctcareers/job/CAN-Ontario-Oakville/Manager--IT-Incident---Problem-Management_R057019", "externalId" : "R057019", "industryFunction" : { }, "locationPoint" : "41.41677,2.16242", "structuredLocations" : [ { "city" : "Oakville", "state" : "Ontario", "country" : "Canada", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "43.4474360,-79.6666720" } ], "locationText" : "Oakville, Ontario, Canada", "employmentType" : "FULL_TIME", "experienceLevel" : "Manager", "technicalSkills" : "ITIL, ServiceNow, ITSM platforms, Infrastructure ecosystems, Cloud ecosystems, Application ecosystems, Monitoring tools, Observability tools", "professionalSkills" : [ "Managerial leadership", "Operational leadership", "Problem management", "Root cause analysis", "Service stability", "Continuous improvement", "Governance", "Reporting", "Stakeholder engagement", "Process optimization", "Risk management", "Compliance frameworks" ], "hardSkillsList" : [ "Incident management", "Problem management", "Change management", "Major incident management", "5 Whys", "Ishikawa", "Stakeholder management", "Executive communication", "Operational risk", "Compliance" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Incident management", "level" : "intermediate" }, { "name" : "Problem management", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" }, { "name" : "Major incident management", "level" : "intermediate" }, { "name" : "5 Whys", "level" : "intermediate" }, { "name" : "Ishikawa", "level" : "intermediate" }, { "name" : "Stakeholder management", "level" : "intermediate" }, { "name" : "Executive communication", "level" : "intermediate" }, { "name" : "Operational risk", "level" : "intermediate" }, { "name" : "Compliance", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Incident Management, Problem Management, Major Incident Management, Root Cause Analysis", "majorSkillsList" : [ "Incident Management", "Problem Management", "Major Incident Management", "Root Cause Analysis" ], "coreResponsibilities" : "Lead enterprise-wide incident response, Lead problem management functions, Ensure rapid restoration of service, Eliminate recurring issues, Lead Major Incident Management (MIM) process, Ensure rapid triage, escalation, and resolution, Act as Incident Commander, Drive coordination across technical teams, Establish clear incident ownership, Establish escalation models, Establish accountability frameworks, Drive formal Problem Management practices, Ensure root cause analysis (RCA), Track known errors, Implement permanent remediation plans, Ensure actionable follow-ups, Reduce repeat incidents, Analyze incident and problem data trends, Identify systemic risks, Identify improvement opportunities, Define stability initiatives, Implement stability initiatives, Partner with Change Management, Reduce change-related incidents, Establish and enforce incident SLAs, Establish and enforce problem SLAs, Establish and enforce OLAs, Establish and enforce KPIs, Provide executive reporting, Lead post-incident reviews, Ensure audit-ready documentation, Act as primary liaison, Ensure timely communications, Ensure clear communications, Ensure business-aligned communications, Support executive briefings, Support CIO-level briefings, Leverage ServiceNow to drive automation, Leverage ServiceNow for reporting, Leverage ServiceNow for governance, Enhance incident correlation, Enhance monitoring integration, Enhance alerting processes, Continuously improve operational processes", "teamCollaboration" : "Cross-functional teams; Infrastructure teams; Applications teams; Security teams; Business stakeholders; Senior leadership", "projectManagementSkills" : [ "ITIL practices" ], "domainKnowledge" : "ITIL; Regulated environments; Operational risk; Compliance frameworks; PCI; OSFI-aligned controls", "domainList" : [ "itil", "regulated-environments", "operational-risk", "compliance-frameworks", "pci", "osfi-aligned-controls" ], "domainSpecificKnowledge" : [ "ITIL", "Regulated environments", "Operational risk", "Compliance frameworks", "PCI", "OSFI-aligned controls" ], "toolProficiency" : [ "ServiceNow", "ITSM platforms" ], "communicationSkills" : "Executive reporting; Stakeholder communication; Business-aligned communication", "documentationSkills" : "Audit-ready documentation", "problemSolvingSkills" : "Root cause analysis; Trend analysis; Systemic improvements", "outcomesObjectives" : "Rapid restoration of service; Elimination of recurring issues; Reduce repeat incidents; Reduce change-related incidents", "qualificationsBasic" : "Bachelor's degree in Information Technology or equivalent experience, 8–12 years of IT experience, 5+ years in Incident and/or Problem Management leadership roles, Experience in regulated environments (financial services preferred)", "qualificationsPreferred" : "Financial services experience", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "# _**Company Summary**_ Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities. # # _**Job Summary**_ We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. As Manager, IT Incident & Problem Management, you will lead the enterprise-wide incident response and problem management functions, ensuring rapid restoration of service and elimination of recurring issues impacting business operations. This role is accountable for operational stability, major incident governance, root cause analysis, and continuous service improvement. You will work cross-functionally with Infrastructure, Applications, Security, and Business stakeholders to ensure consistent execution of ITIL practices and alignment with FCT’s reliability and customer experience objectives. You will also establish accountability across IT for incident ownership, drive a structured problem management discipline, and provide transparent reporting to senior leadership on operational health, trends, and risks. **HERE’S HOW YOU’LL CONTRIBUTE:** **Operational Leadership** * Lead the end-to-end Major Incident Management (MIM) process, ensuring rapid triage, escalation, and resolution of P1/P2 incidents * Act as Incident Commander for high-severity events, driving coordination across technical teams and executive stakeholders * Establish clear incident ownership, escalation models, and accountability frameworks **Problem Management & Root Cause Discipline** * Drive formal Problem Management practices, including root cause analysis (RCA), known error tracking, and permanent remediation plans * Ensure all major incidents result in actionable and measurable follow-ups * Reduce repeat incidents through trend analysis and systemic improvements **Service Stability & Continuous Improvement** * Analyze incident and problem data trends to identify systemic risks and improvement opportunities * Define and implement stability initiatives aligned to operational KPIs (availability, MTTR, recurrence rates) * Partner with Change Management to reduce change-related incidents **Governance & Reporting** * Establish and enforce incident and problem SLAs, OLAs, and KPIs * Provide regular executive reporting on operational health, major incidents, and risk exposure * Lead post-incident reviews and ensure audit-ready documentation **Stakeholder Engagement** * Act as the primary liaison between IT and business stakeholders during incidents * Ensure timely, clear, and business-aligned communications during outages * Support executive and CIO-level briefings on operational risks and service stability **Tooling & Process Optimization** * Leverage ServiceNow (or equivalent) to drive workflow automation, reporting, and governance * Enhance incident correlation, monitoring integration, and alerting processes * Continuously improving operational processes aligned to ITIL best practices **HERE’S WHAT YOU’LL BRING:** * Highly skilled in managerial leadership skills to provide clarity on the organization vision and direction for the team. Demonstrated ability to set appropriate goals, including setting an effective framework of policies and procedures for the group, and the ability to build and sustain a team of direct reports who can deliver the performance required for the growth of FCT’s market share in all lines of business. * Experience with ITIL 4, SDI Global Best Practice Standard, and other relevant frameworks. * Bachelor’s degree in Information Technology or equivalent experience * 8–12 years of IT experience, with 5+ years in Incident and/or Problem Management leadership roles * Strong expertise in: * ITIL Incident, Problem, and Change Management processes * Major Incident Management (MIM) execution * Root cause analysis methodologies (e.g., 5 Whys, Ishikawa) * ServiceNow or similar ITSM platforms * Proven ability to operate in high-pressure, business-critical environments * Strong stakeholder management skills, including executive-level communication * Experience in regulated environments (financial services preferred) * Solid understanding of: * Infrastructure, cloud, and application ecosystems * Monitoring and observability tools * Operational risk and compliance frameworks (e.g., PCI, OSFI-aligned controls) Total Direct Compensation: $111,800 to $136,800 Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable) **HERE’S WHAT SETS US APART:** Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results. * Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials * Group retirement savings plan with company match * Paid holidays and generous paid time off * Hybrid work arrangements * Paid volunteer opportunities and charitable donation matching * Employee recognition programs that include referral incentives * Potential for performance-based incentives * The opportunity to participate in our stock purchase plan * And more! *A _s per terms of the employment agreement_ For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers. By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed. Thank you for considering FCT. We look forward to meeting you. _In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process._ _To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation._ _FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation._", "summaryDescription" : "Manager, IT Incident & Problem Management at Engage And Reward. Skills: Incident Management, Problem Management, Major Incident Management, Root Cause Analysis. Lead enterprise-wide incident response. Lead problem management functions", "postedDate" : "2026-06-10T12:22:01.676", "createdAt" : "2026-06-11T12:22:01.620", "lastUpdated" : "2026-06-12T06:15:48.754", "ingestTimestamp" : "2026-06-11T12:22:01.620", "mongoId" : "6a2a42b574d8ee00a05cc47b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://firstam.wd1.myworkdayjobs.com/fctcareers/job/CAN-Ontario-Oakville/Manager--IT-Incident---Problem-Management_R057019", "salaryAnnualMin" : 111800, "salaryAnnualMax" : 111800, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Incident management", "Problem management", "Change management", "Major incident management", "5 Whys", "Ishikawa", "Stakeholder management", "Executive communication", "Operational risk", "Compliance", "Leadership", "Incident Management", "Problem Management", "Major Incident Management", "Root Cause Analysis", "Managerial leadership", "Operational leadership", "Root cause analysis", "Service stability", "Continuous improvement", "Governance", "Reporting", "Stakeholder engagement", "Process optimization", "Risk management", "Compliance frameworks", "ITIL practices", "ITIL", "Regulated environments", "PCI", "OSFI-aligned controls", "ServiceNow", "ITSM platforms" ], "skillCount" : 33, "jobCategory" : "engineering", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a2c6c9774d8ee00a091a09c", "title" : "Agent Customer Care - Remote", "company" : "eMAG", "industry" : "E-Commerce", "salary" : { "min" : 36000.0, "max" : 54000.0, "currency" : "RON", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level customer care agents in Romania, adjusted for the e-commerce industry and remote work." }, "location" : "Remote - Romania", "locations" : [ "Remote - Romania" ], "timestamp" : "2026-06-15T03:25:06.555", "fingerprint" : "dccae179b4d3f89495e8e48e3da76f13ecd5edd9321ee4da4b6694afbca996b2", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://teams.emag.ro/jobs/?gh_jid=4894577101", "externalId" : "4894577101", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Romania", "continent" : "eu", "workMode" : "remote" } ], "locationText" : "Romania", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "coreResponsibilities" : "Maintain professional attitude, Resolve non-conformities, Assist customer with purchase decisions, Provide product details, Help with order placement, Help with delivery, Help with returns", "teamCollaboration" : "Energetic team; Enthusiastic team; Friendly team", "continuousLearning" : "Online learning resources; Learning platforms; Dedicated academies; Learning programs", "specialRequirements" : "Work in shifts, 08:00-20:00 interval", "qualificationsBasic" : "Desire to gain experience, Communication skills", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We’ve grown very fast and are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results. More than 6000 colleagues are part of eMAG Teams. We strongly believe in people's development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to ensure that you’ll have the most talented colleagues and the proper environment to grow and achieve great results, to become what you desire on a personal and professional level. Join us, grow faster! Agent Customer Care - Remote Grija pеntru cliеnți se regăseștе în fiеcarе interacțiune: dе la plasаreа unеi comenzi pană lа consultаnță spеcializată, livrare și returnare produse. Ce vei face în echipa noastră: Menții un o atitudine profesională orientată spre client; Preiei și rezolvi situațiile în care apar neconformități; Asiști clientul în decizia de cumpărare prin oferirea detaliilor solicitate despre produse și servicii; Ajuți cu soluții la diverse probleme: plasare comandă, livrare și retur. Ce te face potrivit/ă: Dorința dе a câștiga experiență: E ok dacă ești la primul job, înveți alături dе noi. Abilități dе comunicare: îți vei transforma talentul într-o carieră. Nevoia dе a face parte dintr-o echipă dе top: suntem energici, entuziaști și prietenoș i. Mai ales cu nou-veniții! Atitudinea potrivită: nu te temi dе provocări, le primești cu încredere și determinare dе a găsi soluții. Ai posibilitatea de a lucra in ture in intervalul 08:00-20:00 ( full-time/ part-time); Te bucuri de beneficii precum: Abonament medical la clinica Medicover; Buget flexibil pe care îl poți investi în tine așa cum îți dorești: tichete de masă, tichete de vacanță, vouchere culturale, pensii private, cursuri de limbi străine, carduri-cadou eMAG, Fashion Days, Therme și Genius, abonament la diferite săli de sport sau chiar cursuri pentru dezvoltarea ta profesională; Diferite discount-uri la partenerii noștri: banking, telefonie, medicină dentară sau wellness; Acces la biblioteca Bookster și credite pe platforma de sănătate psiho-emoțională Hilio; Un mediu de învățare accelerată, cu acces la peste 100.000 de resurse online si platfome, academii de învățare dedicate zonei tale de business și programe de dezvoltare; Curious to find out more about the next step in your career? Apply now and if your experience is relevant for the role you wish, we will give you a call for more details! Also, here you can find our confidentiality policy if you want to consult it.", "summaryDescription" : "Agent Customer Care - Remote at eMAG. Maintain professional attitude. Resolve non-conformities", "postedDate" : "2026-06-13T21:42:24.250", "createdAt" : "2026-06-13T21:42:24.250", "lastUpdated" : "2026-06-15T03:25:06.555", "ingestTimestamp" : "2026-06-13T21:42:24.250", "mongoId" : "6a2c6c9774d8ee00a091a09c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.7777778, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c9b2674d8ee00a0998882", "title" : "Communication Program Director", "company" : "University of Notre Dame", "industry" : "Higher Education", "location" : "Notre Dame, IN, United States", "locations" : [ "Notre Dame", "IN", "United States" ], "timestamp" : "2026-06-15T14:14:34.344", "fingerprint" : "844e2d477bfc9de9586086bfef5a0e36eefefe198966196bc4d6518689f38326", "source" : "smartrecruiters", "applyUrl" : "https://jobs.smartrecruiters.com/UniversityOfNotreDame/3743990013606986-communication-program-director-architecture-", "externalId" : "3743990013606986", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Notre Dame", "state" : "Indiana", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Notre Dame, Indiana, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "SaaS sales cycles" ], "majorSkills" : "Communications Strategy, Media Relations, Writing, Social Media Strategy", "majorSkillsList" : [ "Communications Strategy, Media Relations, Writing, Social Media Strategy" ], "coreResponsibilities" : "Oversees the development and implementation of a comprehensive communications strategy for the School of Architecture, including print, digital, and media relations initiatives. Writes content, manages publications, creates social media strategy, and promotes faculty research. Serves as the School's representative within the University's communications network.", "teamCollaboration" : "Collaborates with the Francis & Kathleen Rooney Dean, senior leadership of the School, and colleagues across the University's communications network, including the Executive Director of Academic Communications and Campus Communicators Cabinet.", "communicationSkills" : "writing; editing; media relations; proposal writing", "problemSolvingSkills" : "lead generation; funnel optimization", "specialRequirements" : "Required Documents: Resume, Cover Letter & Three writing samples.", "outcomesObjectives" : "Enhance the reputation of the School among its key constituencies, elevate the visibility of faculty research, and connect the School's work to broader University priorities.", "qualificationsBasic" : "Bachelor's degree (4 years) in Communications, Marketing or a related field. 7 or more years relevant experience.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The [University of Notre Dame](https://www.nd.edu/) is more than a workplace! We are a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person—mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University’s mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you! As part of the leadership of the [School of Architecture](https://architecture.nd.edu/), the Communications Program Director oversees the development and implementation of a comprehensive communications strategy for the School. Notre Dame’s architecture curriculum is unique in its focus on traditional architecture and urbanism, and in its dedication to principles that encourage community, a sense of place, and a built environment designed at a human scale. The School offers academic degrees at both the undergraduate and graduate levels, with the unique experience of required curriculum taught in Rome. Working with the senior leadership of the School, the Communications Program Director develops strategies that integrate print, digital, and media relations initiatives to enhance the reputation of the School among its key constituencies, including architecture critics and the media, deans of schools of architecture and professionals, policymakers and developers, alumni and prospective students, and the University. The Program Director writes content, manages the creation of print and electronic publications, creates a comprehensive social media strategy, and promotes faculty research. The Communications Program Director serves as the School’s representative within the University’s communications network, collaborating closely with the Executive Director of Academic Communications and colleagues across the Academic Communications Leadership Community of Practice and Campus Communicators Cabinet to elevate the School's distinctive strengths and contributions, identify opportunities to connect the School's work to broader University priorities, share best practices, and ensure alignment with University messaging and brand standards. Responsibilities include but are not limited to: * Writing : Writes, edits, and manages the production of communications materials, including press releases, feature stories, website content, social media, event marketing, and other outreach pieces. * Communications Strategy : Working closely with the Francis & Kathleen Rooney Dean, the Program Director develops and implements a strategic communications plan to enhance the School's reputation among its key constituencies. The Program Director writes content, manages the creation of print and electronic publications, creates a comprehensive social media strategy, and elevates the visibility of faculty research among key audiences. * Communications : Communicate to key audiences that support the advancement of the School's strategic plan. Oversee the process of maintaining and updating content on the School’s websites and social media channels as well as the electronic newsletter and periodic communications supporting publicity efforts, career services, graduate student recruitment, alumni, development and community and professional outreach. * Promotion: Assist School leadership in the development and promotion of key events throughout the year including architectural prizes, alumni events, academic conferences, commencement and the School lecture series. Manage content distribution for periodic publications including conference proceedings and special projects as well as the School’s annual academic journal (ANTA.) Oversee all marketing and outreach activities within the School. * Media Relations : Serve as the School of Architecture's primary liaison to Notre Dame's central media relations team. Identify and develop media opportunities that advance the School of Architecture's strategic priorities. Collaborate with faculty and school leadership to surface newsworthy stories, research, events, and thought leadership; develop media pitches and communications strategies; and work with central media relations professionals to secure and coordinate earned media coverage. As appropriate, manage relationships with external public relations consultants in support of specific communications initiatives. ## Qualifications Education Qualifications : Bachelor’s degree (4 years). Experience : 7 or more years relevant experience. Degree Qualifications : Degree in Communications, Marketing or a related field. ## Additional Information Application Deadline to Apply : June 28, 2026 Hiring Pay Range : Up to $ 75,000 | Commensurate with experience Required Documents : Resume, Cover Letter & Three writing samples. The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a). We strongly encourage applications from candidates attracted to a university with a Catholic identity.", "summaryDescription" : "Communication Program Director at University of Notre Dame. Skills: Communications Strategy, Media Relations, Writing, Social Media Strategy. Oversees the development and implementation of a comprehensive communications strategy for the School of Architecture, including print, digital, and media relations initiatives. Writes content, manages publications, creates social media strategy, and promotes faculty research. Serves as the School's representative within the University's communications net", "postedDate" : "2026-06-12T19:14:56.000", "createdAt" : "2026-06-14T19:35:27.199", "lastUpdated" : "2026-06-15T14:14:34.344", "ingestTimestamp" : "2026-06-14T19:35:27.199", "mongoId" : "6a2c9b2674d8ee00a0998882", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "hasSalary" : false, "allSkills" : [ "Communications Strategy, Media Relations, Writing, Social Media Strategy", "SaaS sales cycles" ], "skillCount" : 2, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Director", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Education", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c5e7f74d8ee00a08e471a", "title" : "Customer Care Billing Specialist", "company" : "Nextiva", "industry" : "Software", "salary" : { "min" : 285000.0, "max" : 430000.0, "currency" : "MXN", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Customer Care Billing Specialist in Guadalajara, Mexico, adjusted for the SaaS industry." }, "location" : "Guadalajara, Onsite", "locations" : [ "Guadalajara", "Onsite" ], "timestamp" : "2026-06-15T02:44:43.198", "fingerprint" : "fcc68d740c10ec900aa1ffa9e3753e321cbecde95460c9e9891d00725fe0a9ab", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.nextiva.com/company/careers-listing?gh_jid=8560471002", "externalId" : "8560471002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Guadalajara", "state" : "Jalisco", "country" : "Mexico", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "20.6720375,-103.3383960" } ], "locationText" : "Guadalajara, Jalisco, Mexico", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Billing operations", "AR-related functions" ], "hardSkillsList" : [ "Billing", "Accounts receivable" ], "softSkillsList" : [ "Critical thinking", "Service" ], "hardSkills" : [ { "name" : "Billing", "level" : "intermediate" }, { "name" : "Accounts receivable", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" }, { "name" : "Service" } ], "majorSkills" : "Customer care, Billing", "majorSkillsList" : [ "Customer care", "Billing" ], "coreResponsibilities" : "Perform billing functions, Perform AR-related functions, Support billing operations processes, Communicate with internal customers, Communicate with external customers", "teamCollaboration" : "In-person team environment; Collaborative team environment", "domainKnowledge" : "Cloud communications", "domainList" : [ "cloud-communications" ], "domainSpecificKnowledge" : [ "Cloud communications" ], "communicationSkills" : "Verbal communication", "continuousLearning" : "Learning opportunities; Development opportunities", "problemSolvingSkills" : "Data-driven decisions; Reduce friction", "qualificationsBasic" : "Over 90% communication in English", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Location: This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. Nextiva is an innovative US software development company providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels, including UCaaS and SaaS. We are a global team of over 1,000 members and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team in Guadalajara. Currently, we are hiring Customer Care Billing Specialist, who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva’s billing operations processes. Over 90% of the communication in this role will be in English (verbal celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go. Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work. Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses. Health \uD83C\uDF4F- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage Insurance \uD83D\uDCBC- Life Insurance (24 times your monthly salary) Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time Financial Security \uD83D\uDCB0- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA) Wellness \uD83E\uDD38‍- Employee Assistance Program and comprehensive wellness initiatives Growth \uD83C\uDF31- Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! #LI-AL1 #LI-Onsite Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.", "summaryDescription" : "Customer Care Billing Specialist at Nextiva. Skills: Customer care, Billing. Perform billing functions. Perform AR-related functions", "postedDate" : "2026-06-12T22:14:07.876", "createdAt" : "2026-06-12T22:14:07.876", "lastUpdated" : "2026-06-15T02:44:43.198", "ingestTimestamp" : "2026-06-12T22:14:07.876", "mongoId" : "6a2c5e7f74d8ee00a08e471a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Billing", "Accounts receivable", "Critical thinking", "Service", "Customer care", "Billing operations", "AR-related functions", "Cloud communications" ], "skillCount" : 8, "jobCategory" : "other", "jobSubcategory" : "billing", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Software" }, { "id" : "6a2c843174d8ee00a095ff2f", "title" : "Customer and Sales Support Specialist (Rural Products)", "company" : "BlueScope", "industry" : "Building Materials", "salary" : { "min" : 65000.0, "max" : 85000.0, "currency" : "AUD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Customer and Sales Support Specialist in Toowoomba, Australia, adjusted for the manufacturing industry." }, "location" : "Toowoomba, QLD, Australia", "locations" : [ "Toowoomba", "QLD", "Australia" ], "timestamp" : "2026-06-15T06:57:14.830", "fingerprint" : "58e956fe3c3674cb10aad3c1ad50b04ff2719cc8c56c10c790dfe9406e9e9f71", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/BlueScope/744000131824598-customer-and-sales-support-specialist-rural-products-", "externalId" : "744000131824598", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Toowoomba", "state" : "Queensland", "country" : "Australia", "continent" : "oc", "source" : "llm", "workMode" : "onsite", "geo" : "-27.5610193,151.9533510" } ], "locationText" : "Toowoomba, Queensland, Australia", "employmentType" : "FULL_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "entry", "technicalSkills" : "Microsoft office", "professionalSkills" : [ "Sales support", "Customer service", "Relationship building" ], "hardSkillsList" : [ "Order taking", "Quotation management", "Product advice", "Pricing advice" ], "hardSkills" : [ { "name" : "Order taking", "level" : "intermediate" }, { "name" : "Quotation management", "level" : "intermediate" }, { "name" : "Product advice", "level" : "intermediate" }, { "name" : "Pricing advice", "level" : "intermediate" } ], "majorSkills" : "Sales support, Customer service", "majorSkillsList" : [ "Sales support", "Customer service" ], "coreResponsibilities" : "Interact with customers, Manage quotes, Manage queries, Follow-up on quotations, Follow-up on inquiries, Convert inquiries into sales, Nurture business relationships, Grow business relationships, Improve customer experience, Assist with stock control, Present retail space", "teamCollaboration" : "Sales Team", "domainKnowledge" : "Rural products; Steel distribution; Aluminium distribution; Livestock equipment", "domainList" : [ "rural-products", "steel-distribution", "aluminium-distribution", "livestock-equipment" ], "domainSpecificKnowledge" : [ "Rural products", "Steel distribution", "Aluminium distribution", "Livestock equipment" ], "communicationSkills" : "Interpersonal skills", "continuousLearning" : "On-going learning; Support and training", "problemSolvingSkills" : "Resolve issues effectively", "qualificationsBasic" : "Customer service/sales experience, High attention to detail, Ability to complete multiple tasks, Confidence to resolve issues", "qualificationsPreferred" : "Willingness to undergo training", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums. The Opportunity Metalcorp is looking for a Customer and Sales Support Specialist (Rural Products) (the position internally is known as Customer Service Officer) to join the Sales Team, based in Toowoomba. Metalcorp is a steel and aluminium distributor also specialising in rural products. It is the rural brand for the land with branches in regional locations and is trusted by customers for the quality of its products and the service of its people. The tailored product range includes specialised livestock handling equipment, building materials, structural and tubular steel, fencing, roofing, aluminium and more. As a Customer Service Officer, you will be one of the faces of Metalcorp for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries. You will have access to various health and well-being initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training. What Will You Do? As part of our sales team, you will: * interact with our customers over the phone and email managing quotes and queries * follow-up on quotations and inquiries converting these into sales opportunities * nurture and grow business relationships with customers * continuously look at new ways of improving the customer experience * assist with stock control and presentation of the retail space More About You With a strong customer focus and willingness to grow and develop yourself in the role you will bring: * experience working in a customer service/sales environment * high attention to detail and ability to complete multiple tasks simultaneously * excellent communication and interpersonal skills * confidence to resolve issues effectively and efficiently * a proactive approach in building constructive and effective relationships * basic knowledge with Microsoft office and a willingness to undergo relevant training Why BlueScope As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll: * Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways. * Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen. * Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing. * Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” Come and discover us at [www.bluescope.com/auscareers](http://www.bluescope.com/auscareers) Join us,creating strength for the future. Applications close Sunday 28 June 2026.", "summaryDescription" : "Customer and Sales Support Specialist (Rural Products) at BlueScope. Skills: Sales support, Customer service. Interact with customers. Manage quotes", "postedDate" : "2026-06-12T06:50:03.000", "createdAt" : "2026-06-14T08:00:24.587", "lastUpdated" : "2026-06-15T06:57:14.830", "ingestTimestamp" : "2026-06-14T08:00:24.587", "mongoId" : "6a2c843174d8ee00a095ff2f", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "50k-75k", "hasSalary" : false, "allSkills" : [ "Order taking", "Quotation management", "Product advice", "Pricing advice", "Sales support", "Customer service", "Relationship building", "Rural products", "Steel distribution", "Aluminium distribution", "Livestock equipment" ], "skillCount" : 11, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Manufacturing", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a53c974d8ee00a05ffe20", "title" : "Corporate Communication Lead", "company" : "Anthropic", "industry" : "Technology", "salary" : { "min" : 6000000.0, "max" : 9000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Executive Corporate Communication Lead in the Technology industry in Bengaluru, India, adjusted for seniority and company size." }, "location" : "Bengaluru, Karnataka, India", "locations" : [ "Bengaluru", "Karnataka", "India" ], "timestamp" : "2026-06-14T20:22:55.096", "fingerprint" : "2abd4df66cf6f54de6038fa0805c909c4eff047eb719a0b0182e97def9ce7979", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/anthropic/jobs/5149725008", "externalId" : "5149725008", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "hybrid", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "experienceMinYears" : 15, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Communications strategy", "Media relations", "Issues management", "Messaging development" ], "hardSkillsList" : [ "Communications", "Media relations", "Issues management", "Messaging" ], "softSkillsList" : [ "Strategic thinking", "Flexibility", "Impact" ], "hardSkills" : [ { "name" : "Communications", "level" : "intermediate" }, { "name" : "Media relations", "level" : "intermediate" }, { "name" : "Issues management", "level" : "intermediate" }, { "name" : "Messaging", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Strategic thinking" }, { "name" : "Flexibility" }, { "name" : "Impact" } ], "coreResponsibilities" : "Develop communications strategies, Execute communications strategies, Elevate Anthropic's brand, Communicate company story, Communicate company momentum, Craft messaging, Craft talking points, Build relationships with journalists, Build relationships with influencers, Partner cross-functionally, Provide communications counsel, Plan for communications risks, Manage communications risks, Oversee executive interviews, Oversee speaking engagements, Manage local agency relationships", "teamCollaboration" : "Cross-functional teams; Sales teams; Marketing teams; Legal teams; Research teams; Policy teams; Leadership stakeholders; Technical teams; Non-technical teams", "domainKnowledge" : "AI systems; Political landscape India; Regulatory landscape India", "domainList" : [ "ai-systems", "political-landscape-india", "regulatory-landscape-india" ], "domainSpecificKnowledge" : [ "AI systems", "Political landscape India", "Regulatory landscape India" ], "communicationSkills" : "Messaging; Talking points; Executive interviews; Speaking engagements", "qualificationsBasic" : "15+ years of experience, Communications experience, High growth technology company experience, Senior in-house position experience, Driving communications in India, Proactive communications, Reactive issues handling, Excellent media relations, Issues management, Deep understanding of political landscape, Deep understanding of regulatory landscape, Clear communicator, Superb communicator, Translating complex technical language, Compelling messaging development, Working cross-functionally, Translating AI insights, Results-oriented, Bias towards flexibility, Bias towards impact, Ensuring AI systems developed safely", "qualificationsPreferred" : "Experience in a high growth technology company, Experience in a senior in-house position", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic seeks a highly skilled communicator to lead Anthropic’s communications in India. As our first communications hire in India, you will develop and drive effective communications campaigns that advance Anthropic's position. The role will report to our Corporate Communications lead in the US. The ideal candidate should be a highly strategic thinker with a proven track record of delivering exceptional results, have strong market knowledge and excellent media relations. They should be skilled at working with a wide-range of local and global stakeholders to help navigate fast-paced, complex environments. Responsibilities: Develop and execute communications strategies to elevate Anthropic's brand and effectively communicate our story and our momentum in India. Craft messaging and talking points for major company announcements and milestones. Build strong relationships with journalists and relevant influencers. Partner cross-functionally with a wide range of teams including sales, marketing, legal, research, and policy. Provide communications counsel to a wide range of stakeholders across the company including leadership. Effectively plan for and manage communications risks. Oversee executive interviews and speaking engagements. Manage local agency relationships. You may be a good fit if you: 15+ years of experience working in communications, ideally at a high growth technology company in a senior in-house position. Have a strong record of driving communications in India and are equally comfortable driving proactive communications and handling reactive issues. Are excellent at media relations, and issues management and have a deep understanding of the political and regulatory landscape in India. Are a clear and superb written and verbal communicator. Have a strong track record of translating complex technical language into compelling messaging. Enjoy working cross-functionally with a range of technical and non-technical teams. Are excited to translate insights about AI for broader audiences, ranging from the tech press to the general public. Are results-oriented, with a bias towards flexibility and impact. Care about ensuring that transformative AI systems are developed safely. Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.", "summaryDescription" : "Corporate Communication Lead at Anthropic. Develop communications strategies. Execute communications strategies", "postedDate" : "2026-06-11T19:58:43.669", "createdAt" : "2026-06-11T19:58:43.669", "lastUpdated" : "2026-06-14T20:22:55.096", "ingestTimestamp" : "2026-06-11T19:58:43.669", "mongoId" : "6a2a53c974d8ee00a05ffe20", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Communications", "Media relations", "Issues management", "Messaging", "Strategic thinking", "Flexibility", "Impact", "Communications strategy", "Messaging development", "AI systems", "Political landscape India", "Regulatory landscape India" ], "skillCount" : 12, "jobCategory" : "other", "jobSubcategory" : "communications", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Technology" }, { "id" : "6a2a674574d8ee00a062f0b2", "title" : "Manager, Customer Care Enablement", "company" : "ezCater, Inc", "salary" : { "min" : 115500.0, "max" : 164500.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Manager, Customer Care Enablement in Virginia Beach, United States, adjusted for industry and company size." }, "location" : "Remote - US ", "locations" : [ "Remote - US" ], "timestamp" : "2026-06-14T21:15:29.903", "fingerprint" : "937f513e23ef2211409777854a7bfb59086483ce38ce397a0101c33ded4d574d", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/ezcaterinc/jobs/5160002007", "externalId" : "5160002007", "structuredLocations" : [ { "city" : "Virginia Beach", "state" : "Virginia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "36.8496579,-75.9760751" } ], "locationText" : "Virginia Beach, Virginia, United States", "experienceLevel" : "Manager", "technicalSkills" : "Salesforce, CCaaS, AI", "professionalSkills" : [ "Quality Assurance", "Instructional Design", "Training", "Employee Development", "Enablement Strategy", "AI-driven tools", "AI-assisted coaching", "Automated analytics", "Learning & Development", "Role-based training", "Continuing education", "Knowledge Management" ], "hardSkillsList" : [ "Performance metrics", "Quality management", "Learning outcomes", "Content creation", "Process translation", "Data synthesis", "Actionable insights", "Performance data" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Performance metrics", "level" : "intermediate" }, { "name" : "Quality management", "level" : "intermediate" }, { "name" : "Learning outcomes", "level" : "intermediate" }, { "name" : "Content creation", "level" : "intermediate" }, { "name" : "Process translation", "level" : "intermediate" }, { "name" : "Data synthesis", "level" : "intermediate" }, { "name" : "Actionable insights", "level" : "intermediate" }, { "name" : "Performance data", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Customer Care Enablement, AI Integration, Learning Programs, Instructional Design", "majorSkillsList" : [ "Customer Care Enablement", "AI Integration", "Learning Programs", "Instructional Design" ], "coreResponsibilities" : "Own enablement strategy, Design enablement roadmap, Execute enablement roadmap, Align onboarding, Align continuous learning, Align quality management, Spearhead AI tool adoption, Act as strategic advisor, Ensure agent preparedness, Oversee onboarding, Oversee role-based training, Oversee continuing education, Equip employees for success, Measure effectiveness, Use data for improvement, Lead training material development, Lead enablement content development, Translate complex processes, Create engaging learning experiences", "teamCollaboration" : "Customer Care leadership; BPO partners; Cross-functional stakeholders; Customer Service leadership; Product teams; Engineering teams; Operations teams; Analytics teams; Transformation teams", "projectManagementSkills" : [ "Roadmap planning" ], "domainKnowledge" : "Contact center technology; AI-powered quality tools; Knowledge ecosystem; Customer support organization", "domainList" : [ "contact-center-technology", "ai-powered-quality-tools", "knowledge-ecosystem", "customer-support-organization" ], "domainSpecificKnowledge" : [ "Contact center technology", "AI-powered quality tools", "Knowledge ecosystem", "Customer support organization" ], "toolProficiency" : [ "Salesforce Service Cloud", "LMS", "QMS" ], "continuousLearning" : "Employee development", "innovationCreativity" : "Generative AI for content creation", "problemSolvingSkills" : "Root cause analysis; Data-driven recommendations", "specialRequirements" : "Travel up to 5 days per quarter", "outcomesObjectives" : "Align with core business KPIs; Raise bar on performance; Raise bar on quality; Raise bar on learning outcomes; Improve performance measurably; Continuously improve outcomes", "qualificationsBasic" : "5+ years L&D, QA, Enablement, or CS Ops, 3+ years leading teams, Change Management experience, Familiarity with enterprise CRMs, Familiarity with modern LMS, Familiarity with QMS, AI/Tech Implementation experience, Knowledge Management transformation experience, Data fluency and analytical skills, BPO partnership experience, Cross-functional influence, Comfort with change and ambiguity", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders. The Customer Care & Operations organization creates reliable, beyond-helpful experiences for customers, restaurant partners, and delivery partners. As we transform our contact center technology, expand AI-powered quality tools, and migrate our knowledge ecosystem into Salesforce Service Cloud, the Manager, Customer Care Enablement is critical to enabling that foundation. This role owns the strategy, execution, and continuous improvement of the programs that make Customer Care teams exceptional — spanning Quality Assurance (QA), Instructional Design (ID), Training, and ToolShed (employee development). This leader builds scalable enablement infrastructure in a rapidly evolving technology environment, influencing across Customer Care leadership, BPO partners, and cross-functional stakeholders to raise the bar on performance, quality, and learning outcomes. What You'll Do: Own Customer Care Enablement Strategy: Design and execute a comprehensive enablement roadmap that aligns onboarding, continuous learning, and quality management with core business KPIs (CSAT, NPS, FCR, and AHT). AI & Technology Integration: Spearhead the adoption of AI-driven tools across the enablement lifecycle, including generative AI for content creation, AI-assisted coaching, and automated speech/text analytics for QA. Cross-Functional Partnership: Act as a strategic advisor to Customer Service leadership, Product, and Engineering teams to ensure agents are prepared for new product rollouts and process changes. Build Scalable Learning & Development Programs: Oversee onboarding, role-based training, and continuing education. Equip employees to succeed in a technology-augmented environment — Salesforce, CCaaS, and AI-assisted workflows. Measure effectiveness and use data to continuously improve outcomes. Shape Instructional Design for the Future of Work: Lead development of training materials and enablement content across video-based, scenario-driven, and AI-integrated modalities. Translate complex processes into engaging learning experiences that scale across internal and BPO teams. What You Have: 5+ years in Learning & Development, Quality Assurance, Enablement, or Customer Support Operations — with a track record of building and scaling programs that measurably improve performance 3+ years leading teams at a Manager or Senior Manager level, with success coaching enablement professionals in a remote or distributed setting Change Management: Proven ability to drive behavioral change and adoption of new technologies and workflows across a large, distributed workforce. Systems Knowledge: Deep familiarity with enterprise CRMs (e.g., Salesforce Case & Knowledge Management), modern Learning Management Systems (LMS), and Quality Management Systems (QMS). AI/Tech Implementation: Proven track record of successfully procuring, deploying, and managing AI, automation, or advanced tech solutions within a customer support organization. Knowledge Management transformation experience — leading or supporting KM migrations or governance initiatives where content quality directly impacts agent and AI tool performance Data fluency and analytical skills — Ability to synthesize operational data into actionable insights. Comfortable using quality trends, learning metrics, and performance data to drive clear, actionable recommendations BPO partnership experience — extending training, QA standards, and knowledge resources to BPO or multi-site operations and aligning on calibration and accountability Cross-functional influence — proven ability to align Operations, Analytics, Product, and Transformation teams and move complex initiatives forward without direct authority Comfort with change and ambiguity — you thrive in evolving, technology-transformation environments and know how to iterate while keeping teams aligned Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable. The national total target cash compensation range for this position, including base salary and bonus target, is $90,200-$125,730 annually.* *Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance). ezCater does not sponsor applicants for work visas or legal permanent residence. What You’ll Get from Us: You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony. Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space. ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check. For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy. #BI-Remote", "summaryDescription" : "Manager, Customer Care Enablement at ezCater, Inc. Skills: Customer Care Enablement, AI Integration, Learning Programs, Instructional Design. Own enablement strategy. Design enablement roadmap", "postedDate" : "2026-06-11T23:17:39.564", "createdAt" : "2026-06-11T23:17:39.564", "lastUpdated" : "2026-06-14T21:15:29.903", "ingestTimestamp" : "2026-06-11T23:17:39.564", "mongoId" : "6a2a674574d8ee00a062f0b2", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 115500, "salaryAnnualMax" : 164500, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ "Performance metrics", "Quality management", "Learning outcomes", "Content creation", "Process translation", "Data synthesis", "Actionable insights", "Performance data", "Leadership", "Customer Care Enablement", "AI Integration", "Learning Programs", "Instructional Design", "Quality Assurance", "Training", "Employee Development", "Enablement Strategy", "AI-driven tools", "AI-assisted coaching", "Automated analytics", "Learning & Development", "Role-based training", "Continuing education", "Knowledge Management", "Roadmap planning", "Contact center technology", "AI-powered quality tools", "Knowledge ecosystem", "Customer support organization", "Salesforce Service Cloud", "LMS", "QMS" ], "skillCount" : 32, "jobCategory" : "customer-service", "jobSubcategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2a471974d8ee00a05d8013", "title" : "Senior Customer Care Lead", "company" : "Sharebite", "salary" : { "min" : 65000.0, "max" : 75000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Remote", "locations" : [ "Remote" ], "timestamp" : "2026-06-14T21:57:51.098", "fingerprint" : "129870d008e782f6db2df2cbf162ad7ac0d3556bab9970bd424f9bca833fcfdf", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/sharebite/jobs/6017538004", "externalId" : "6017538004", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "Senior", "professionalSkills" : [ "Group Order Operations" ], "hardSkillsList" : [ "Order execution", "Client relationships", "Process improvement", "Documentation", "Reporting", "Product workflows", "Knowledge base maintenance", "Third-party tool support" ], "softSkillsList" : [ "Professionalism", "Decisiveness", "Empathy" ], "hardSkills" : [ { "name" : "Order execution", "level" : "intermediate" }, { "name" : "Client relationships", "level" : "intermediate" }, { "name" : "Process improvement", "level" : "intermediate" }, { "name" : "Documentation", "level" : "intermediate" }, { "name" : "Reporting", "level" : "intermediate" }, { "name" : "Product workflows", "level" : "intermediate" }, { "name" : "Knowledge base maintenance", "level" : "intermediate" }, { "name" : "Third-party tool support", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Professionalism" }, { "name" : "Decisiveness" }, { "name" : "Empathy" } ], "majorSkills" : "Customer support, Operations management, Process improvement", "majorSkillsList" : [ "Customer support", "Operations management", "Process improvement" ], "coreResponsibilities" : "Serve as senior point of contact, Handle real-time issues, Manage and resolve order escalations, Manage customer complaints, Respond to inbound support requests, Contribute to project execution, Take ownership of workstreams, Track deliverables, Coordinate with stakeholders, Own and maintain external-facing knowledge base content, Support scoping of third-party tools, Support implementation of third-party tools, Support ongoing maintenance of third-party tools, Collaborate with Care team leads, Identify recurring issues and gaps, Surface operational insights and trends", "teamCollaboration" : "Cross-functional initiatives; Care team leads", "projectManagementSkills" : [ "Project execution", "Workstream ownership", "Deliverable tracking", "Stakeholder coordination" ], "domainKnowledge" : "Food ordering platform; Employee meal programs; Food insecurity donation", "domainList" : [ "food-ordering-platform", "employee-meal-programs", "food-insecurity-donation" ], "domainSpecificKnowledge" : [ "Food ordering platform", "Employee meal programs", "Food insecurity donation" ], "communicationSkills" : "Communicate decisions effectively", "documentationSkills" : "Documentation; Knowledge base content", "innovationCreativity" : "Innovation", "problemSolvingSkills" : "Problem-solving instincts; Assess a situation quickly; Act decisively", "qualificationsBasic" : "Confident, clear, and professional under pressure, Problem-solving instincts, Assess a situation quickly, Act decisively, Communicate decisions effectively, Handle escalations and difficult conversations, Composure and empathy, Contribute to projects or cross-functional initiatives, Manage tasks and deadlines independently, Collaborative and team-oriented, Support others", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "About Sharebite Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 15 million meals. About This Role As a Senior Customer Care Lead, your role combines hands-on support for our customers and restaurant partners with ownership of operational initiatives that help our teams scale efficiently. You’ll maintain direct involvement in live operations while also helping improve internal processes, documentation, reporting, and product workflows. This role is split across two key areas: Group Order Operations, where you will manage real-time order execution and client relationships with a high degree of ownership, and Care Team Operations Projects, where you will contribute to a variety of product and process improvement initiatives. If you thrive in a fast-paced environment, love solving problems at the intersection of operations and innovation, and want to grow into a broader operational role at a mission-driven company, this is the role for you. What You’ll Do Serve as a senior point of contact for Group Order clients and restaurant partners during live order windows, handling real-time issues with urgency and professionalism. Manage and resolve order escalations and customer complaints, setting the standard for quality and speed across the team. Respond to inbound support requests, phone, email, and chat, in a fast-paced, time critical manner, modeling best in class support behaviors. Contribute to project execution alongside the Customer Operations Project Manager — taking ownership of defined workstreams, tracking deliverables, and coordinating with stakeholders to keep initiatives on schedule. Own and maintain external-facing knowledge base content, including Help Center articles and chatbot materials, keeping them current, accurate, and reflective of the most common client issues. Support the scoping, implementation, and ongoing maintenance of third-party tools and systems used by the Care team, from launch through steady-state operations. Collaborate with Care team leads to identify recurring issues and gaps that would benefit from documentation, process changes, or product feedback. Surface operational insights and trends from your live ops work to inform product and process improvement efforts. Required Skills you are confident, clear, and professional under pressure. Strong problem-solving instincts, you can assess a situation quickly, act decisively, and communicate your decisions effectively. Demonstrated ability to handle escalations and difficult conversations with composure and empathy. Experience contributing to projects or cross-functional initiatives, with an ability to manage tasks and deadlines independently. Collaborative and team-oriented, with a track record of going beyond your own role to support others. At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $65,000 - $75,000 per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location. Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits. This is a remote position. At Sharebite, we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! Sharebite is proud to have been recognized as Inc. Magazine's Best in Business, Fast Company's Best Workplaces for Innovators, and Inc 5000's Fastest Growing Companies. Join our team and help bring do-good, feel-good eating to the world. Sharebite is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@sharebite.com. If you are a resident of the State of California and would like a copy of our CA privacy notice, please email hr@sharebite.com.", "summaryDescription" : "Senior Customer Care Lead at Sharebite. Skills: Customer support, Operations management, Process improvement. Serve as senior point of contact. Handle real-time issues", "postedDate" : "2026-06-11T22:50:42.331", "createdAt" : "2026-06-11T22:50:42.331", "lastUpdated" : "2026-06-14T21:57:51.098", "ingestTimestamp" : "2026-06-11T22:50:42.331", "mongoId" : "6a2a471974d8ee00a05d8013", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 65000, "salaryAnnualMax" : 75000, "salaryBand" : "50k-75k", "hasSalary" : true, "allSkills" : [ "Order execution", "Client relationships", "Process improvement", "Documentation", "Reporting", "Product workflows", "Knowledge base maintenance", "Third-party tool support", "Professionalism", "Decisiveness", "Empathy", "Customer support", "Operations management", "Group Order Operations", "Project execution", "Workstream ownership", "Deliverable tracking", "Stakeholder coordination", "Food ordering platform", "Employee meal programs", "Food insecurity donation" ], "skillCount" : 21, "jobCategory" : "operations", "jobSubcategory" : "business-operations-&-customer-success", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2ca65e74d8ee00a09bb033", "title" : "Internship AI Content & Communication", "company" : "bol. com EN", "industry" : "E-Commerce", "salary" : { "min" : 20000.0, "max" : 25000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market data for entry-level internships in e-commerce in Utrecht, Netherlands, adjusted for company size and industry." }, "location" : "Utrecht, Utrecht, Netherlands", "locations" : [ "Utrecht", "Utrecht", "Netherlands" ], "timestamp" : "2026-06-15T09:57:19.073", "fingerprint" : "d82e23ec2da01b4acbf7a5ccc51d593e5d09b133492b8dd0af6aca89df2e0524", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/bolcomen/jobs/8556228002", "externalId" : "8556228002", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Utrecht", "state" : "Utrecht", "country" : "Netherlands", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "52.0907006,5.1215634" } ], "locationText" : "Utrecht, Utrecht, Netherlands", "employmentType" : "INTERNSHIP", "professionalSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "workSiteFlexibility" : "Onsite", "rawDescription" : "x", "summaryDescription" : "Internship AI Content & Communication at bol. com EN", "postedDate" : "2026-06-14T03:50:55.154", "createdAt" : "2026-06-14T03:50:55.154", "lastUpdated" : "2026-06-15T09:57:19.073", "ingestTimestamp" : "2026-06-14T03:50:55.154", "mongoId" : "6a2ca65e74d8ee00a09bb033", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "skillCount" : 4, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2ac6b674d8ee00a070719c", "title" : "Customer Care Specialist Lead", "company" : "Veracyte", "industry" : "Healthcare", "salary" : { "min" : 1500000.0, "max" : 2500000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimated salary is based on the market baseline for a Lead Customer Care Specialist in the Biotech industry, with adjustments for seniority and the remote work mode in India." }, "location" : "Remote ", "locations" : [ "Remote" ], "timestamp" : "2026-06-13T22:56:44.565", "fingerprint" : "df4aafc63abad9e54f98bac146915e855562a26a400e9cb25aa2776b8f04a2d1", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://veracyte.com/job-detail?gh_jid=5148686007", "externalId" : "5148686007", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "experienceMinYears" : 8, "experienceMaxYears" : 15, "experienceLevel" : "Lead", "professionalSkills" : [ "Order management", "Process improvement", "Operational enhancement" ], "hardSkillsList" : [ "Time management", "Organizational skills" ], "softSkillsList" : [ "Leadership", "Empathy", "Integrity", "Kindness", "Respect", "Innovation", "Creativity" ], "hardSkills" : [ { "name" : "Time management", "level" : "intermediate" }, { "name" : "Organizational skills", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Empathy" }, { "name" : "Integrity" }, { "name" : "Kindness" }, { "name" : "Respect" }, { "name" : "Innovation" }, { "name" : "Creativity" } ], "majorSkills" : "Customer success, People leadership, Process optimization", "majorSkillsList" : [ "Customer success", "People leadership", "Process optimization" ], "coreResponsibilities" : "Oversee and assist the CCS team in managing, Ensure timely resolutions and clear communication with customers, Act as a primary resource for the team, Escalate to senior leadership when necessary, Lead investigations to effectively resolve unusual or anomalous, Regularly monitor employee and team performance, Provide feedback and guidance to ensure continuous improvement, Perform onboard training for new hires, Conduct ongoing departmental training, Lead and manage specific projects or initiatives, Drive process improvements and operational enhancements within the, Handle a lower volume of cases as part, Collaborate with various teams and departments to resolve, Enhance internal processes, Improve the overall customer experience", "teamCollaboration" : "Collaborate with various teams; Collaborate with other departments", "projectManagementSkills" : [ "Project management", "Process improvement" ], "domainKnowledge" : "Healthcare; Biotech; Laboratory oncology; Cancer care", "domainList" : [ "healthcare", "biotech", "laboratory-oncology", "cancer-care" ], "domainSpecificKnowledge" : [ "Healthcare", "Biotech", "Laboratory oncology", "Cancer care" ], "communicationSkills" : "Communicate effectively", "innovationCreativity" : "Encourages innovative thinking; Encourages creativity", "problemSolvingSkills" : "Solution-focused mindset; Identify challenges; Address challenges", "specialRequirements" : "Up to 10% of travel required", "qualificationsBasic" : "5 years of experience in people leadership, 5 years of customer service experience", "qualificationsPreferred" : "Bachelor's degree, Healthcare experience, Biotech experience, Laboratory oncology experience, Proven experience in conducting staff training and development programs, Demonstrated ability to lead projects or initiatives aimed at driving process improvements and operational enhancements", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call the Veracyte way – it’s about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions. Our Values: We Seek A Better Way: We pursue bold ideas, embrace complexity, and keep pushing forward. We Make It Happen: We act with urgency, deliver with excellence, and always find a way. We Are Stronger Together: We engage with empathy, align around what's best for Veracyte, and celebrate as one team. We Care Deeply: We show up with integrity, kindness, and respect for one another. The Position: As a Customer Care Specialist (CCS) Lead, you will play a pivotal role in supporting the Customer Care Department. Your primary responsibility will be to assist in overseeing employees and optimizing daily production operations within the department. In addition to managing and monitoring orders, you will handle a lower volume of cases as part of your daily responsibilities. You will also collaborate with various teams and departments to resolve key issues and enhance internal processes, ultimately improving the overall customer experience. Responsibilities: Order Management Support: Oversee and assist the CCS team in managing and monitoring orders and cases from submission to completion, ensuring timely resolutions and clear communication with customers. Issue Resolution: Act as a primary resource for the team regarding technical questions or issues, escalating to senior leadership when necessary, and leading investigations to effectively resolve unusual or anomalous observations. Performance Monitoring: Regularly monitor employee and team performance, providing feedback and guidance to ensure continuous improvement and high productivity. Staff Training and Development: Perform onboard training for new hires and ongoing departmental training to ensure consistent staff productivity and skill development. Project Management: Lead and manage specific projects or initiatives to drive process improvements and operational enhancements within the Customer Care Department. Business Travel: Up to 10% of travel required for business purposes. Who You Are: To perform this job successfully, an individual must be able to preform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. A bachelor’s degree (B. A. or B.S.) is preferred. Relevant experience may be considered in lieu of the education preference. 5 years of experience in people leadership and/or customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred. Proven experience in conducting staff training and development programs for continuous skill enhancement. Demonstrated ability to lead projects or initiatives aimed at driving process improvements and operational enhancements. Strong organizational and time-management abilities for handling multiple tasks, anticipating needs, and providing effective solutions. Commitment to fostering a positive work culture within the team, department, and organization. Ability to assess situations, gather relevant information, and communicate effectively with team members, leadership, and other departments to ensure clarity and coordination. Encourages innovative thinking and creativity within the team to develop new solutions and improve existing processes. Solution-focused mindset with a proactive approach to identifying and addressing challenges. #LI-Remote The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience, skillset, geographic location, industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Pay range $36—$43 USD What We Can Offer You Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are thrilled to be recognized as a 2024 Certified™ Great Place to Work® in both the US and Israel - a testament to our dynamic, inclusive, and inspiring workplace where passion meets purpose. About Veracyte Veracyte (Nasdaq: VCYT) is a global diagnostics company whose vision is to transform cancer care for patients all over the world. We empower clinicians with the high-value insights they need to guide and assure patients at pivotal moments in the race to diagnose and treat cancer. Our Veracyte Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data, deep bioinformatic and AI capabilities, and a powerful evidence-generation engine, which ultimately drives durable reimbursement and guideline inclusion for our tests, along with new insights to support continued innovation and pipeline development. For more information, please visit www.veracyte.com or follow us on LinkedIn or X (Twitter). Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our CCPA Disclosure Notice If you receive any suspicious alerts or communications through LinkedIn or other online job sites for any position at Veracyte, please exercise caution and promptly report any concerns to careers@veracyte.com", "summaryDescription" : "Customer Care Specialist Lead at Veracyte. Skills: Customer success, People leadership, Process optimization. Oversee and assist the CCS team in managing. Ensure timely resolutions and clear communication with customers", "postedDate" : "2026-06-11T21:20:01.862", "createdAt" : "2026-06-11T21:20:01.862", "lastUpdated" : "2026-06-13T22:56:44.565", "ingestTimestamp" : "2026-06-11T21:20:01.862", "mongoId" : "6a2ac6b674d8ee00a070719c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Time management", "Organizational skills", "Leadership", "Empathy", "Integrity", "Kindness", "Respect", "Innovation", "Creativity", "Customer success", "People leadership", "Process optimization", "Order management", "Process improvement", "Operational enhancement", "Project management", "Healthcare", "Biotech", "Laboratory oncology", "Cancer care" ], "skillCount" : 20, "jobCategory" : "customer-service", "jobSubcategory" : "240-customer-service-", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Healthcare" }, { "id" : "6a2c799f74d8ee00a094209e", "title" : "Animal Health Customer Care Specialist", "company" : "Wedgewood Pharmacy", "industry" : "Pharma", "salary" : { "min" : 19.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Swedesboro, NJ", "locations" : [ "Swedesboro", "NJ" ], "certifications" : [ "New Jersey Pharmacy Technician License" ], "timestamp" : "2026-06-15T08:47:56.261", "fingerprint" : "0fee3d30f74c444962855ea624204b72c2d5cd89526c4f279b19badb572c4fe4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/wedgewoodpharmacy/jobs/4241550009", "externalId" : "4241550009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Swedesboro", "state" : "New Jersey", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.7476136,-75.3104654" } ], "locationText" : "Swedesboro, New Jersey, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "High School", "technicalSkills" : "Microsoft Office, Outlook, Word, Excel", "professionalSkills" : [ "Customer service", "Customer relationships", "Customer retention", "Customer satisfaction", "Value realization" ], "hardSkillsList" : [ "Basic calculations" ], "softSkillsList" : [ "Kindness", "Understanding", "Patience", "Coachable", "Compassionate", "Caring", "Persuasive communicator", "Reliable" ], "hardSkills" : [ { "name" : "Basic calculations", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Kindness" }, { "name" : "Understanding" }, { "name" : "Patience" }, { "name" : "Coachable" }, { "name" : "Compassionate" }, { "name" : "Caring" }, { "name" : "Persuasive communicator" }, { "name" : "Reliable" } ], "majorSkills" : "Customer service, Animal health, Pharmacy technician", "majorSkillsList" : [ "Customer service", "Animal health", "Pharmacy technician" ], "coreResponsibilities" : "Deliver exceptional customer service, Navigate patient and prescriber profiles, Adapt to customer interactions, Work cohesively with team, Thrive independently, Engage with team members, Maintain positive attitude, Maintain professional attitude, Keep pet patients top priority, Keep customers top priority", "teamCollaboration" : "Work cohesively with team; Engage with team members", "domainKnowledge" : "Animal health; Veterinary medications; Pharmacy technician", "domainList" : [ "animal-health", "veterinary-medications", "pharmacy-technician" ], "domainSpecificKnowledge" : [ "Animal health", "Veterinary medications", "Pharmacy technician" ], "toolProficiency" : [ "Microsoft Office", "Outlook", "Word", "Excel" ], "communicationSkills" : "Persuasive communicator", "continuousLearning" : "Tuition reimbursement", "qualificationsBasic" : "New Jersey Pharmacy Technician License, High school graduate or equivalent", "qualificationsPreferred" : "Experience in retail, Customer Service positions experience, Prior contact center experience, Working knowledge as pharmacy technician, Veterinary technician experience, Experience with Microsoft Office, Experience with Outlook, Experience with Word, Experience with Excel, Some college education, College degree, Bilingual candidates a plus", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health. Great Care, Delivered™ is not just a promise; it’s a commitment we make to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise! Are you excited to kickstart or continue your Customer Service career in a vibrant call center environment while making a real difference for animals? Perhaps you’re a vet tech seeking better pay and amazing advancement opportunities that allow you to keep helping our furry friends? Wedgewood Pharmacy is the perfect place for you! As the nation’s largest and most trusted provider of compounded veterinary medications, we’re looking for enthusiastic individuals to join our mission! Our Customer Care Specialists start at an impressive $19.25 an hour plus bonuses and incentives! This position offers the fantastic flexibility to work schedules that suit your lifestyle. When will you work? New-hire education includes a thrilling six weeks of paid in-classroom training at our Swedesboro, New Jersey campus, Monday - Friday. You’ll explore our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician. Our call center is open from 8:00am to 9:00pm M-F and 9-5pm on Saturdays, with shifts determined by business needs. This position is hybrid, requiring just 2 days a week in the office after your on-site training! All Customer Care employees participate in regular shift bids, allowing work schedules to be awarded based on tenure and performance. This means everyone has the chance to compete for and secure their ideal schedule! What you’ll do: Deliver exceptional customer service with kindness, empathy, understanding, and patience! Efficiently navigate patient and prescriber profiles across systems with ease. Adapt swiftly to each customer interaction, whether inbound, outbound, or written, through email, phone, SMS, chat, and mailed prescriptions. Work cohesively with a team, as well as thrive independently! Engage with team members across pharmacy and fulfillment facilities. Maintain a positive and professional attitude while keeping our pet patients and customers as your top priority! Who you are: Possess or be able to acquire a New Jersey Pharmacy Technician License. A coachable, quick learner who embraces change! A compassionate and caring individual who adores animals and those who care for them. Demonstrate strong attention to detail and a commitment to following procedures. Self-motivated and energized, excelling in a fast-paced environment. An effective and persuasive communicator. Computer-savvy, effortlessly navigating the internet! A reliable co-worker with a positive, professional attitude – no exceptions! Basic calculations come easily to you. A high school graduate or equivalent. Automatic Bonus Points: You have experience in retail or held Customer Service positions in the past. You bring prior contact center experience! You possess working knowledge as a pharmacy technician. You have worked as a veterinary technician or in a similar role. You’re comfortable working with Microsoft Office, Outlook, Word, & Excel. You’ve attended some college or earned a degree. You can speak Spanish - bilingual candidates are a plus! What’s in it for you: A comprehensive benefits package that includes health, dental, and flexible spending accounts! A competitive base salary with an uncapped commission structure! A 401(k) retirement plan with a generous company contribution to help you save for the future! Company-paid life and disability insurance! Access to voluntary insurance options! A generous paid time off program that increases every year! Tuition reimbursement to support your educational goals! Opportunities for growth – we believe in promoting from within through our internal job posting program! Pay Range $19.25—$21 USD Why We Do What We Do At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued. Our Commitment to Inclusion Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.", "summaryDescription" : "Animal Health Customer Care Specialist at Wedgewood Pharmacy. Skills: Customer service, Animal health, Pharmacy technician. Deliver exceptional customer service. Navigate patient and prescriber profiles", "postedDate" : "2026-06-14T08:49:59.103", "createdAt" : "2026-06-14T08:49:59.103", "lastUpdated" : "2026-06-15T08:47:56.261", "ingestTimestamp" : "2026-06-14T08:49:59.103", "mongoId" : "6a2c799f74d8ee00a094209e", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 39520, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Basic calculations", "Kindness", "Understanding", "Patience", "Coachable", "Compassionate", "Caring", "Persuasive communicator", "Reliable", "Customer service", "Animal health", "Pharmacy technician", "Customer relationships", "Customer retention", "Customer satisfaction", "Value realization", "Veterinary medications", "New Jersey Pharmacy Technician License", "Microsoft Office", "Outlook", "Word", "Excel" ], "skillCount" : 22, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.98 }, { "id" : "6a2c799f74d8ee00a094209c", "title" : "Animal Health Customer Care Specialist", "company" : "Wedgewood Pharmacy", "industry" : "Healthcare", "salary" : { "min" : 18.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : false }, "location" : "Manhattan, KS", "locations" : [ "Manhattan", "KS" ], "certifications" : [ "Kansas Pharmacy Technician License" ], "timestamp" : "2026-06-15T06:53:05.766", "fingerprint" : "6828556d025fc5aebe77f245ad537902607d04dad13aac6df09be7e38190b185", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/wedgewoodpharmacy/jobs/4258006009", "externalId" : "4258006009", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Manhattan", "state" : "Kansas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "hybrid", "geo" : "39.1836082,-96.5716694" } ], "locationText" : "Manhattan, Kansas, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Customer service", "Workflow efficiency" ], "hardSkillsList" : [ "Customer interaction adaptation", "Navigating patient profiles", "Navigating prescriber profiles" ], "softSkillsList" : [ "Coachable", "Compassionate", "Caring", "Reliable" ], "hardSkills" : [ { "name" : "Customer interaction adaptation", "level" : "intermediate" }, { "name" : "Navigating patient profiles", "level" : "intermediate" }, { "name" : "Navigating prescriber profiles", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Coachable" }, { "name" : "Compassionate" }, { "name" : "Caring" }, { "name" : "Reliable" } ], "majorSkills" : "Customer care, Animal health, Medication compounding", "majorSkillsList" : [ "Customer care", "Animal health", "Medication compounding" ], "coreResponsibilities" : "Deliver customer service, Navigate patient profiles, Navigate prescriber profiles, Adapt to customer interactions, Work cohesively with team, Work independently, Interact with team members, Hone workflow efficiencies, Provide feedback on developments, Maintain positive attitude, Maintain professional attitude, Keep pet patients front, Keep customers front", "teamCollaboration" : "Work with a team; Interact with team members; Interact across facilities", "domainKnowledge" : "Animal health; Veterinary medication", "domainList" : [ "animal-health", "veterinary-medication" ], "domainSpecificKnowledge" : [ "Animal health", "Veterinary medication" ], "toolProficiency" : [ "Microsoft Office", "Outlook", "Word", "Excel" ], "continuousLearning" : "Tuition reimbursement", "qualificationsBasic" : "High school graduate or equivalent, Basic calculations ability", "qualificationsPreferred" : "Retail experience, Customer Service experience, Contact center experience, Pharmacy technician experience, Veterinarian technician experience, Microsoft Office proficiency, Some college education, Earned a degree, Bilingual Spanish speaker, Kansas Pharmacy Technician License", "remoteFriendly" : true, "workSiteFlexibility" : "Hybrid", "rawDescription" : "At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health. Wedgewood Pharmacy is the place for you! Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. Our Customer Care Specialists currently start at $18 an hour. When will you work? New-hire education consists of one week of paid in-classroom training at our Manhattan. KS location; Monday – Friday 8:30-5pm CST. You will learn about our state-of-the-art laboratories and impressive shipping and warehousing operations. Weeks 2-4: M–F, 8:30 AM–5 PM CST fully onsite. Month 2: M–F, 11:30 AM – 8 PM CST fully onsite. Upon successful completion of new-hire training, initial work schedules will be Monday - Friday, 11:30 AM – 8PM CST until the next shift bid, where this may change. All Customer Care employees participate in regular shift bids where work schedules are awarded to each employee based on tenure and performance. This affords every agent the ability to regularly compete and be awarded a more desirable schedule. The position operates on a hybrid schedule after the 2 month training period working on site in office (5) days per week. After the 2 month training period, established agents may begin a hybrid schedule. Eligible employees may work from home two (2) days per week on a rotating basis (i. e. two WFH days one week, in office all days the following week and so on). What you’ll do: Deliver customer service with kindness, empathy, understanding, and patience Efficiently navigate patient and prescriber profiles across systems Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, and chat. Cohesively work with a team, as well as independently Ability to interact with team members across pharmacy and fulfillment facilities. Hone in on workflow efficiencies and new developments as the team grows by providing feedback. Maintain a positive and professional attitude while keeping our pet patients and customers front and center. Who you are: A coachable, quick learner who is comfortable with change A compassionate and caring individual who loves animals and those that care for them Able to demonstrate strong attention to detail and willingness to adhere to procedures Self-motivated and energized; excelling in a fast-paced environment An effective and persuasive communicator Computer-savvy, navigating the internet with ease A reliable co-worker with a positive, professional attitude. No exceptions! Basic calculations are easy for you to perform A high school graduate or equivalent Automatic Bonus Points: You have worked retail or held Customer Service positions in the past You have prior contact center experience You have working knowledge as a pharmacy technician You have worked as a veterinarian technician or similar role You are comfortable working with Microsoft Office, Outlook, Word, & Excel You have attended some college or have earned a degree You can speak Spanish - Bilingual Can acquire a Kansas Pharmacy Technician License What’s in it for you:  A comprehensive benefits package that includes health, dental, and flexible spending accounts  Competitive base salary with uncapped commission structure  401(k) retirement plan with a generous company contribution to help you save for the future  Company Paid Life and disability insurance  Access to voluntary insurance options  A generous paid time off program that increases every year  Tuition reimbursement  Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!  #hp Pay Range $18—$18 USD Why We Do What We Do At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued. Our Commitment to Inclusion Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.", "summaryDescription" : "Animal Health Customer Care Specialist at Wedgewood Pharmacy. Skills: Customer care, Animal health, Medication compounding. Deliver customer service. Navigate patient profiles", "postedDate" : "2026-06-14T03:02:09.953", "createdAt" : "2026-06-14T03:02:09.953", "lastUpdated" : "2026-06-15T06:53:05.766", "ingestTimestamp" : "2026-06-14T03:02:09.953", "mongoId" : "6a2c799f74d8ee00a094209c", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 37440, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Customer interaction adaptation", "Navigating patient profiles", "Navigating prescriber profiles", "Coachable", "Compassionate", "Caring", "Reliable", "Customer care", "Animal health", "Medication compounding", "Customer service", "Workflow efficiency", "Veterinary medication", "Kansas Pharmacy Technician License", "Microsoft Office", "Outlook", "Word", "Excel" ], "skillCount" : 18, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a41b974d8ee00a05ca350", "title" : "Customer Care Agent", "company" : "Deluxe", "salary" : { "min" : 15.0, "max" : 16.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "Remote, , USA", "locations" : [ "Remote, , USA", "United States of America" ], "timestamp" : "2026-06-12T17:54:20.135", "fingerprint" : "9381c1f51612ab70ccce669681cefbf629176372fec3a9888f3c3330700164e9", "source" : "workday", "language" : "en", "applyUrl" : "https://deluxe.wd5.myworkdayjobs.com/USA_CAN/job/Remote--USA/Customer-Care-Agent_260729WD", "externalId" : "260729WD", "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "coreResponsibilities" : "Provide first-level service to customers, Document customer care cases, Resolve customer care cases, Route customer care cases, Initiate first level escalation, Perform administrative tasks, Answer customer care calls, Log customer care calls, Route customer care calls, Update hardware and software cases, Close hardware and software cases, Add repair duration to cases, Perform first call technical resolutions, Perform call center administrative tasks, Process professional services transitions, Setup scanners, Create research documents", "toolProficiency" : [ "SalesForce Service Console" ], "continuousLearning" : "Tuition reimbursement", "qualificationsBasic" : "Basic computer skills, 18 years of age or older", "qualificationsPreferred" : "High School/GED, 1+ year customer service experience, 1+ year computer industry experience, Banking industry background, Completed personal qualification standards training", "remoteFriendly" : true, "workSiteFlexibility" : "Remote", "rawDescription" : "Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists. **Why join us:** * There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization. * We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! * A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. The Customer Care Agent is responsible for providing first-level service to all customers. This includes documenting and resolving Customer Care Cases for each software application and piece of hardware equipment, taking primary ownership of proper Case routing, first level escalation initiation, and Administrative tasks such as emails, faxes, voice mails, and setup of new Accounts. It requires a high degree of accuracy, efficiency, and multi-tasking. * Responsible for answering, logging and routing of all Customer Care calls as offered in various forms (phone, email, and voicemail). Response Time Service Level Objects required. * Responsible for the updating, closing, and adding repair duration where applicable for hardware and software Cases through SalesForce Service Console and with external vendors. * Performs first call technical resolutions via the technical understanding of solutions as gained through documentation, classes, SELF, and shadowing associates on application teams to increase knowledge of products. * Ability to multi-task Performing Call Center administrative tasks associated with the handling of electronic faxes, processing of the Professional Services to Customer Care Transitions, Scanner setups, T&M, Hot Fixes, Scanner Swaps, GARDA resets and user creation and routing of ASP setup workflows. Response Time Service Level Objects may apply. * Other duties may include but are not limited to the creation of research documents to be used in SalesForce Service Console and assisting other Call Center Associates in their duties as needed on a per day basis. Basic Qualifications: Education and Experience: Basic computer skills. Preferred Qualifications: Education: High School/GED Experience: + 1 year of customer service or computer industry experience Banking industry background. Knowledgeable in the use of SalesForce Service Console. Completed personal qualification standards training in customer service. Additional Basic Qualifications: Must be 18 years of age or older This role is not permitted to be filled in the following locations Alaska, California, Colorado, District of Columbia, Hawaii, Louisiana, Mississippi, Montana, North Dakota, Puerto Rico, Rhode Island, Utah, West Virginia, and Wyoming. **Compensation** The compensation range for this position is $15.00 - $16.00 hourly. This position will be eligible for commission or an annual performance incentive The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. **Benefits** In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: * Healthcare (Medical, Dental, Vision) * Paid Time Off, Volunteer Time Off, and Holidays * Employer-Matched Retirement Plan * Employee Stock Purchase Plan * Short-Term and Long-Term Disability * Infertility Treatment, Adoption and Surrogacy Assistance * Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. **Deluxe Corporation is an Equal Employment Opportunity employer:** All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic [EEO is the Law Poster](http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process. **Reasonable Accommodation for Job Seekers with a Disability:** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [deluxecareers@deluxe.com](mailto:deluxecareers@deluxe.com).", "summaryDescription" : "Customer Care Agent at Deluxe. Provide first-level service to customers. Document customer care cases", "postedDate" : "2026-06-10T13:38:09.680", "createdAt" : "2026-06-11T13:38:09.520", "lastUpdated" : "2026-06-12T17:54:20.135", "ingestTimestamp" : "2026-06-11T13:38:09.520", "mongoId" : "6a2a41b974d8ee00a05ca350", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://deluxe.wd5.myworkdayjobs.com/USA_CAN/job/Remote--USA/Customer-Care-Agent_260729WD", "salaryAnnualMin" : 31200, "salaryAnnualMax" : 33280, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "SalesForce Service Console" ], "skillCount" : 1, "jobCategory" : "customer-service", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2acd3274d8ee00a070ee08", "title" : "Selling Advisor", "company" : "Saks Fifth Avenue", "industry" : "Luxury Retail", "salary" : { "min" : 10.0, "max" : 19.0, "currency" : "USD", "frequency" : "yearly" }, "location" : "SF_0634_HOUSTON FL", "locations" : [ "SF_0634_HOUSTON FL", "United States of America" ], "timestamp" : "2026-06-15T00:48:24.352", "fingerprint" : "e9634f8cc28612082cd9832a27f9b5387888d5e2e7d234131c0cd6dccee92f77", "source" : "workday", "language" : "en", "applyUrl" : "https://saks.wd1.myworkdayjobs.com/careers_at_saks/job/SF_0634_HOUSTON-FL/Style-Advisor_R-106213", "externalId" : "R-106213", "industryFunction" : { }, "locationPoint" : "47.21805,9.5442", "structuredLocations" : [ { "city" : "Houston", "state" : "Florida", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "30.2568926,-82.9026289" } ], "locationText" : "Houston, Florida, United States", "employmentType" : "FULL_TIME", "professionalSkills" : [ "Consultative selling", "Client relationship development" ], "hardSkillsList" : [ "Sales volume increase", "Sales plan execution" ], "hardSkills" : [ { "name" : "Sales volume increase", "level" : "intermediate" }, { "name" : "Sales plan execution", "level" : "intermediate" } ], "majorSkills" : "Sales, Clienteling, Fashion knowledge", "majorSkillsList" : [ "Sales", "Clienteling", "Fashion knowledge" ], "coreResponsibilities" : "Implement selling behaviors, Exceed sales plans, Develop clientele base, Maintain brand knowledge, Gain brand knowledge, Collaborate with vendor partners, Maximize sales opportunities, Conduct consultative selling, Execute exciting store events, Build client base, Perform ad hoc responsibilities", "teamCollaboration" : "Vendor partners", "domainKnowledge" : "Luxury fashion", "domainList" : [ "luxury-fashion" ], "domainSpecificKnowledge" : [ "Luxury fashion" ], "continuousLearning" : "Brand knowledge acquisition", "problemSolvingSkills" : "Opportunity identification", "outcomesObjectives" : "Exceed sales plans", "qualificationsBasic" : "Accomplished sales track record, Client-focused, Knowledgeable, Capability for big picture perspective, Confidence to succeed, Goal Driven", "qualificationsPreferred" : "Often goes above and beyond their goals, Elevates the performance of others, Always look for opportunities to improve, Can be depended on for a unique perspective, Passion and knowledge of fashion", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Salary Range $10.00 - $19.00* **_Job Description:_** WHO WE ARE: Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 14 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. YOU WILL BE: As the Selling Advisor , you are a salesperson who provides outstanding customer service, excels in developing long-lasting client relationships and succeeds at increasing sales volume. If you share our love for the clients we serve and the wide selection of brands we offer, then Saks Fifth Avenue is the place for you to build a rewarding career. WHAT YOU WILL DO: • Implement the appropriate selling behaviors and exceed sales plans. • Develop a clientele base • Maintain and gain the knowledge on the brands we offer (Product Knowledge) • Collaborate with vendor partners to maximize sales opportunities through consultative selling, exciting store events and client build • Ad hoc responsibilities WHAT YOU WILL BRING: • Often goes above and beyond their goals. Is a hard worker who elevates the performance of others. • Accomplished sales track record, and client-focused • Is knowledgeable and has a capability for a big picture perspective. • Always look for opportunities to improve the way things are done. • Can be depended on for a unique perspective • Confidence to succeed - Goal Driven • Have a passion and knowledge of fashion, YOU ARE THE EXPERT! YOUR LIFE AND CAREER AT SAKS FIFTH AVENUE: • Opportunity to work in a innovative environment with a company experiencing transformational growth • Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate • Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) • An amazing employee discount SALARY AND OTHER BENEFITS: Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store. _**Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**_ Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.", "summaryDescription" : "Selling Advisor at Saks Fifth Avenue. Skills: Sales, Clienteling, Fashion knowledge. Implement selling behaviors. Exceed sales plans", "postedDate" : "2026-06-10T05:30:48.179", "createdAt" : "2026-06-12T05:30:47.948", "lastUpdated" : "2026-06-15T00:48:24.352", "ingestTimestamp" : "2026-06-12T05:30:47.948", "mongoId" : "6a2acd3274d8ee00a070ee08", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://saks.wd1.myworkdayjobs.com/careers_at_saks/job/SF_0634_HOUSTON-FL/Style-Advisor_R-106213", "salaryAnnualMin" : 20800, "salaryAnnualMax" : 39520, "salaryBand" : "<30k", "hasSalary" : true, "allSkills" : [ "Sales volume increase", "Sales plan execution", "Sales", "Clienteling", "Fashion knowledge", "Consultative selling", "Client relationship development", "Luxury fashion" ], "skillCount" : 8, "jobCategory" : "other", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Luxury Retail" }, { "id" : "6a2c5cd174d8ee00a08d94d0", "title" : "Praktikum Customer Care", "company" : "Kapten & Son", "industry" : "Customer Care", "salary" : { "min" : 10000.0, "max" : 15000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an Entry-level Internship in the Outdoor & Apparel industry in Cologne, Germany, adjusted for company size and specific role." }, "location" : "Köln, Nordrhein-Westfalen, Deutschland", "locations" : [ "Köln, Nordrhein-Westfalen, Deutschland" ], "timestamp" : "2026-06-15T07:32:42.629", "fingerprint" : "2e6fdd3bd1fb3c977d8253eba3d00884eb0738ecd193e2d2b0697c85c8779861", "source" : "recruitee", "language" : "de", "applyUrl" : "https://karriere.kapten-son.com/o/praktikum-customer-care/c/new", "externalId" : "2634976", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Köln", "state" : "Nordrhein-Westfalen", "country" : "Germany", "continent" : "eu", "source" : "llm", "workMode" : "hybrid", "geo" : "51.4789205,7.5543751" } ], "locationText" : "Köln, Nordrhein-Westfalen, Germany", "employmentType" : "FULL_TIME", "minimumEducation" : "college coursework", "experienceLevel" : "student-college", "majorSkills" : "Customer Care, Customer Service", "majorSkillsList" : [ "Customer Care", "Customer Service" ], "coreResponsibilities" : "Einarbeitung in Customer Care, Kundenbegeisterung leben, Ansprechpartnerin für Kundinnen, Beratung zu Produkten, Bearbeitung von Retouren, Bearbeitung von Reklamationen, Zusammenarbeit mit Logistik, Zusammenarbeit mit Marketing, Zusammenarbeit mit Produktdesign", "teamCollaboration" : "Abteilungen Logistik; Abteilungen Marketing; Abteilungen Produktdesign", "communicationSkills" : "Kommunikation mit Menschen", "continuousLearning" : "Weiterentwicklungsangebote; Feedbackgespräche", "problemSolvingSkills" : "Lösungsorientiert", "qualificationsBasic" : "Aktuelles Studium für Praxisphase, Freiwilliges Praktikum 6 Monate", "remoteFriendly" : true, "workSiteFlexibility" : "Flexible", "rawDescription" : "Hey! Wir sind Kapten & Son – mit über 250 Mitarbeiterinnen arbeiten wir täglich daran, die führende D2C Backpack Brand Europas zu werden. Be(come) part of the experience während eines Praktikums im Customer Care! Wir suchen dich, wenn du Lust hast, hinter die Kulissen einer wachsenden D2C Brand zu schauen, von Tag eins an echte Verantwortung zu übernehmen und unseren Kundinnen ein Erlebnis zu bieten, das sie wirklich begeistert. Startdatum: 01.08.2026 Dauer: 6 Monate ### Das bewegst du bei uns... * Du wirst systematisch in die verschiedenen Bereiche unseres liebevollen Customer Care eingearbeitet und lernst von Anfang an, wie wir bei Kapten & Son Kundenbegeisterung leben * Du bist die “Stimme” zu unseren Kundinnen und erster Ansprechpartnerin – sowohl am Telefon als auch per E-Mail * Du berätst unsere Community in allen Fragen rund um unsere Produkte und kümmerst dich ebenso um die Bearbeitung von Retouren und Reklamationen * Du arbeitest eng mit unseren Abteilungen Logistik, Marketing & Produktdesign zusammen, um immer up-to-date zu bleiben und unseren Kundinnen den besten und schnellsten Service bieten zu können ## Requirements * Du absolvierst aktuell ein Studium und stehst kurz vor deiner Praxisphase, oder möchtest ein freiwilliges Praktikum für 6 Monate erleben * Du hast Spaß an der Kommunikation mit Menschen und überzeugst mit deiner freundlichen Art * Du arbeitest gerne im Team als auch selbstständig und sorgfältig, wir können uns immer auf dich verlassen * Auch in stressigen Phasen behältst du einen kühlen Kopf und gehst stets lösungsorientiert vor * Du sprichst fließend Deutsch und Englisch ### Deine Benefits bei uns... * Flexibles Arbeiten: Gleitzeit und die Möglichkeit, die Hälfte deiner Arbeitszeit ortsungebunden zu arbeiten * Workation: Du willst die Welt erkunden? Kein Problem. Arbeite bis zu zwei Wochen im Jahr von deinem europäischen Lieblingsort * Wohlfühlatmosphäre: Ein modernes Büro direkt am Rhein, mit allem, was das Herz begehrt, von unserer Barista Bar bis hin zu subventioniertem Essen * #crewloveistruelove: Regelmäßige Firmen- und Teamevents und Kreativschmieden Students Club: monatliche Aktivität mit allen Praktikantinnen und Werkstudent*innen * Learning & Development: Weiterentwicklungsangebote und quartalsweise Feedbackgespräche * Rabatte: Corporate Benefits und Ermäßigungen auf unsere Produkte * Volunteer Day: Bezahlter Urlaub für dein ehrenamtliches Engagement #SocialResponsibility → Mehr Infos rund um unseren Arbeitsalltag findest du auf unserem Instagram Kanal: @kaptenandson.career Ein Kapten by heart zu sein bedeutet, dass wir füreinander da sind. \uD83E\uDDE1 #crewloveistruelove Wir tun alles mit ganzem Herzen und handeln mit großer Leidenschaft. Wir denken über den Tellerrand hinaus, sind lösungsorientiert und innovativ. Carolin freut sich auf deine Bewerbung!", "summaryDescription" : "Praktikum Customer Care at Kapten & Son. Skills: Customer Care, Customer Service. Einarbeitung in Customer Care. Kundenbegeisterung leben", "postedDate" : "2026-06-10T08:39:42.000", "createdAt" : "2026-06-14T00:32:58.699", "lastUpdated" : "2026-06-15T07:32:42.629", "ingestTimestamp" : "2026-06-14T00:32:58.699", "mongoId" : "6a2c5cd174d8ee00a08d94d0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Customer Care", "Customer Service" ], "skillCount" : 2, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Entry", "dataQualityScore" : 1.0, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Outdoor & Apparel", "llmIndustryConfidence" : 0.95 }, { "id" : "68b706967fc9a711f0f6f1e0", "title" : "Selling Partner Support Associate", "company" : "Amazon Joyo Co. , Ltd.", "industry" : "Administrative Support, Seller Support Operations, customer trust and partner support", "salary" : { "min" : 105000.0, "max" : 155000.0, "currency" : "CNY", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "The estimation is based on the market baseline for an Entry-level Selling Partner Support Associate in Beijing, China, with adjustments for the e-commerce industry and company size." }, "location" : "Beijing, CHN", "locations" : [ "Beijing, CHN" ], "timestamp" : "2026-06-15T00:52:35.222", "fingerprint" : "526888ad8b2780eb75d25a7ac21796a9527151b17b11abc84239db855726a81d", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3052489/apply", "externalId" : "0c23cd00-7d5a-4549-b514-f1688c445b68", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Beijing", "country" : "China", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "39.9057136,116.3912972" } ], "locationText" : "Beijing, China", "employmentType" : "FULL_TIME", "technicalSkills" : "MS Office, Excel", "professionalSkills" : [ "Account management", "Operational support", "Process improvements", "Data interpretation" ], "hardSkillsList" : [ "Written communication", "Oral communication", "Prioritization", "Problem solving", "Data interpretation" ], "softSkillsList" : [ "Problem solving", "Time-management", "Independent work", "Confidentiality", "Data security", "Adaptability", "Interpersonal skills", "Organizational skills" ], "hardSkills" : [ { "name" : "Written communication", "level" : "intermediate" }, { "name" : "Oral communication", "level" : "intermediate" }, { "name" : "Prioritization", "level" : "intermediate" }, { "name" : "Problem solving", "level" : "intermediate" }, { "name" : "Data interpretation", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem solving" }, { "name" : "Time-management" }, { "name" : "Independent work" }, { "name" : "Confidentiality" }, { "name" : "Data security" }, { "name" : "Adaptability" }, { "name" : "Interpersonal skills" }, { "name" : "Organizational skills" } ], "majorSkills" : "Customer support, Problem solving, Communication", "majorSkillsList" : [ "Customer support", "Problem solving", "Communication" ], "coreResponsibilities" : "Provide timely and accurate operational support, Address chronic system issues, Provide process improvements, Develop internal documentation, Contribute to a team environment, Adhere to service level agreements, Interact with SPs callsail/chat, Demonstrate end to end ownership, Provide proactive problem solving, Provide exceptional support to sellers, Demonstrate effective, clear and professional written communication, Demonstrate effective, clear and professional oral communication, Provide prompt and efficient service, Escalate Sellers' issues, Maintain a positive and professional demeanor, Effectively managing sensitive issues, Demonstrate excellent time-management skills, Work independently, Contribute to a positive team environment, Proactively aid team members, Maintain acceptable performance metrics, Seek solutions through logical reasoning, Identify trends to appropriate channel, Make improvement suggestions, Liaise with other departments, Resolve Seller's issues and questions", "teamCollaboration" : "Team environment; Other departments", "domainKnowledge" : "Amazon platforms", "domainList" : [ "amazon-platforms" ], "domainSpecificKnowledge" : [ "Amazon platforms" ], "toolProficiency" : [ "MS Office", "Excel", "Web browsers" ], "communicationSkills" : "Written communication; Oral communication; French; Chinese; English", "documentationSkills" : "Internal documentation", "innovationCreativity" : "Process improvements", "problemSolvingSkills" : "Proactive problem solving; Logical reasoning; Data interpretation; Problem solving", "specialRequirements" : "24/7 environment, Night shifts, WFH infrastructure", "outcomesObjectives" : "Maintain acceptable performance metrics", "qualificationsBasic" : "Excellent written/spoken French and Chinese skills, Ability to work with several applications, Schedule flexibility to fulfill shift request, Demonstrated ability to work independently, Ability to maintain high levels of confidentiality, Intermediate MS Office applications, Effective prioritization of work time, Ability to have infrastructure to support temporary WFH", "qualificationsPreferred" : "Good communication skill in English, Ability to embrace constant change, Exceptionally customer handling skills, Conflict resolution skills, Demonstrated appropriate sense of urgency, Adaptability in response to changing business needs, Excellent interpersonal skills, Ability to communicate complex issues correctly, Excellent organizational skills, Problem solving skills, Demonstrated ability to analyze problems logically, Ability to exceed expectations", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Selling Partner Support team acts as the primary interface between Amazon and our Selling Partners. We obsess over providing world class support, technical assistance and account management services to our global partners. The Associate will be responsible for providing timely and accurate operational support to Selling Partners on the Amazon platforms. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Selling Partner Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. Key job responsibilities • Interact with SPs calls/email/chat. • This job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement. • Demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers. • Demonstrates effective, clear and professional written and oral communication, in both Chinese and French. • Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers' issues. • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, procedures and tools. • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. • Maintains acceptable performance metrics such as quality, productivity and attendance etc.. • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions. Basic Qualifications: - Excellent written/spoken French and Chinese skills with an ability to compose grammatically correct, concise and accurate responses • Ability to work with several applications and contacts simultaneously • Schedule flexibility to fulfill shift request • Demonstrated ability to work independently and make complex decisions with little to no guidance • Self-disciplined, diligent, proactive and detail oriented • Ability to maintain high levels of confidentiality and data security standards • Intermediate MS Office applications specifically Excel, familiarity with web browsers • Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency • Ability to have infrastructure to support temporary WFH as follows: a. Home environment free from background noise where you can connect to the internet and work on your deliverables. b. Should have an internet connection with a minimum speed of 100 MBPS from a reliable provider. c. Should have internet and power back up in case of connectivity/power outages. Preferred Qualifications: - Good communication skill in English • Ability to embrace constant change with flexibility and good grace • Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience. • Demonstrated appropriate sense of urgency and adaptability in response to changing business needs • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers • Excellent organizational and problem solving skills • Demonstrated ability to analyze problems logically • Strong ability to exceed expectations with regard to performance and individual contribution Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Selling Partner Support Associate at Amazon Joyo Co. , Ltd.. Skills: Customer support, Problem solving, Communication. Provide timely and accurate operational support. Address chronic system issues", "postedDate" : "2026-06-13T08:17:50.964", "createdAt" : "2026-06-13T08:17:50.964", "lastUpdated" : "2026-06-15T00:52:35.222", "ingestTimestamp" : "2026-06-13T08:17:50.964", "mongoId" : "68b706967fc9a711f0f6f1e0", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3052489/apply", "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "Written communication", "Oral communication", "Prioritization", "Problem solving", "Data interpretation", "Time-management", "Independent work", "Confidentiality", "Data security", "Adaptability", "Interpersonal skills", "Organizational skills", "Customer support", "Communication", "Account management", "Operational support", "Process improvements", "Amazon platforms", "MS Office", "Excel", "Web browsers" ], "skillCount" : 21, "jobCategory" : "operations", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true }, { "id" : "693c2b8c70f0b99d5843fe15", "title" : "Selling Partner Support Associate", "company" : "Amazon Services Korea LLC", "industry" : "Customer Service, Seller Support Operations, customer trust and partner support", "salary" : { "min" : 2.7E7, "max" : 3.6E7, "currency" : "KRW", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level e-commerce roles in South Korea, adjusted for company size and remote work." }, "location" : "KOR", "locations" : [ "KOR" ], "timestamp" : "2026-06-15T02:21:53.698", "fingerprint" : "020cf3ffd7fee3fb6d42617586ecbb3a91811ad6d97deb6ecdd9b54a733ab917", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3138706/apply", "externalId" : "7bb5b389-eba8-4abe-9fe8-cba182553954", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Customer centricity", "Data interpretation" ], "hardSkillsList" : [ "Operational support", "Query resolution", "Written communication", "Oral communication", "Data security standards" ], "softSkillsList" : [ "Critical thinking", "Decision-making", "Empathy", "Active listening", "Rapport building", "Confidentiality", "Cooperative" ], "hardSkills" : [ { "name" : "Operational support", "level" : "intermediate" }, { "name" : "Query resolution", "level" : "intermediate" }, { "name" : "Written communication", "level" : "intermediate" }, { "name" : "Oral communication", "level" : "intermediate" }, { "name" : "Data security standards", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" }, { "name" : "Decision-making" }, { "name" : "Empathy" }, { "name" : "Active listening" }, { "name" : "Rapport building" }, { "name" : "Confidentiality" }, { "name" : "Cooperative" } ], "majorSkills" : "Customer support, Relationship building, Problem solving", "majorSkillsList" : [ "Customer support", "Relationship building", "Problem solving" ], "coreResponsibilities" : "Provide timely operational support, Resolve complex queries, Build trust with Selling Partners, Strengthen relationships with Selling Partners, Navigate communication channels, Engage with Selling Partners, Deliver on experience goals, Deliver on efficiency goals, Maintain confidentiality, Adhere to company policies, Seek solutions independently, Foster positive team environment, Contribute to process improvements", "teamCollaboration" : "Working with stakeholders; Positive team environment", "domainKnowledge" : "E-commerce; Retail", "domainList" : [ "e-commerce", "retail" ], "domainSpecificKnowledge" : [ "E-commerce", "Retail" ], "communicationSkills" : "Written communication; Oral communication", "continuousLearning" : "Continuous improvement", "problemSolvingSkills" : "Critical thinking; Decision-making; Logical reasoning; Data interpretation", "specialRequirements" : "Native Korean speaker, Residing in South Korea, 1-Year Contract", "outcomesObjectives" : "Meet service level agreements; Achieve quality goals; Achieve productivity goals", "qualificationsBasic" : "Bachelor's degree or above, Fluent in EN language, Operating systems (Windows), Office Suites (Word, Outlook and Excel), Flexible rotational shifts", "qualificationsPreferred" : "1+ year of experience, 6months+ working in Live Channel B2B/Customer service, Business acumen in e-commerce, Business acumen in retail, Typing skills of 30 WPM, Typing accuracy of 93%", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. Key job responsibilities 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills 3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building. 4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively 5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions. 6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals, 7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service 8. Actively seeks solutions through logical reasoning and data interpretation independently. 9. Fosters a positive and cooperative team environment. 10. Demonstrates Enthusiasm for learning and commitment to continuous improvement Note: This role is for a native Korean speaker residing in South Korea, working fully remotely to support our operations. This is a 1-year contract position. Basic Qualifications: - 1. Are enrolled in or have completed a Bachelor's degree or above - 2. Fluent in EN language1 (basis requirement) with written and verbal communication skills - 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel) - 4. Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays Preferred Qualifications: - 1. 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment - 2. Business acumen in areas of e-commerce and retail is advantageous. - 3. Typing skills of 30 words per minute with an accuracy of 93% Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Selling Partner Support Associate at Amazon Services Korea LLC. Skills: Customer support, Relationship building, Problem solving. Provide timely operational support. Resolve complex queries", "postedDate" : "2026-06-13T08:11:21.361", "createdAt" : "2026-06-13T08:11:21.361", "lastUpdated" : "2026-06-15T02:21:53.698", "ingestTimestamp" : "2026-06-13T08:11:21.361", "mongoId" : "693c2b8c70f0b99d5843fe15", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3138706/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Operational support", "Query resolution", "Written communication", "Oral communication", "Data security standards", "Critical thinking", "Decision-making", "Empathy", "Active listening", "Rapport building", "Confidentiality", "Cooperative", "Customer support", "Relationship building", "Problem solving", "Customer centricity", "Data interpretation", "E-commerce", "Retail" ], "skillCount" : 19, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false }, { "id" : "69dde4742beec4dd3d9a4753", "title" : "Physical Products Trader", "company" : "Marex", "industry" : "Banking", "salary" : { "min" : 125000.0, "max" : 185000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Physical Products Trader in Houston, United States, adjusted for the Financial Services industry and company size." }, "location" : "Houston, TX", "locations" : [ "Houston", "TX" ], "timestamp" : "2026-06-15T09:29:26.714", "fingerprint" : "80a36aa0ee4ada8e15819b9b9b62d396ade5e73eb7726630543447c28ffd3a14", "source" : "breezyhr", "language" : "en", "applyUrl" : "https://marex.breezy.hr/p/cfe1ddc9119601-physical-products-trader-pinnacle-fuel-vn2150", "externalId" : "cfe1ddc9119601", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Houston", "state" : "Texas", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "29.7589382,-95.3676974" } ], "locationText" : "Houston, Texas, United States", "employmentType" : "FULL_TIME", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Diversified. Resilient. Dynamic. Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. The Group provides comprehensive breadth and depth of coverage across four core serv", "summaryDescription" : "Physical Products Trader at Marex", "createdAt" : "2026-06-14T05:20:24.398", "lastUpdated" : "2026-06-15T09:29:26.714", "ingestTimestamp" : "2026-06-14T05:20:24.398", "mongoId" : "69dde4742beec4dd3d9a4753", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 125000, "salaryAnnualMax" : 185000, "salaryBand" : "100k-150k", "hasSalary" : true, "allSkills" : [ ], "skillCount" : 0, "jobCategory" : "finance", "jobSubcategory" : "accounting", "seniorityLevel" : "Mid", "dataQualityScore" : 0.6666667, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2cafff74d8ee00a09d875d", "title" : "Customer Care Specialist - French Market", "company" : "Amenitiz", "industry" : "Customer Care", "salary" : { "min" : 25000.0, "max" : 32000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Customer Care Specialist in Spain, adjusted for the SaaS industry and company size." }, "location" : "Spain (HQ)", "locations" : [ "Spain (HQ)" ], "timestamp" : "2026-06-15T08:06:23.466", "fingerprint" : "e6d08b01fe5c1c7fc9620997db312b27e1acf0995d85c1600b24fbe4fb5a2942", "source" : "ashby", "language" : "en", "applyUrl" : "https://jobs.ashbyhq.com/amenitiz/cd65ebfb-80ac-4a35-ae5a-2a86230d118b/application", "externalId" : "cd65ebfb-80ac-4a35-ae5a-2a86230d118b", "industryFunction" : { }, "structuredLocations" : [ { "country" : "Spain", "continent" : "eu", "workMode" : "onsite" } ], "locationText" : "Spain", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "professionalSkills" : [ "Customer orientation", "Problem-solving" ], "softSkillsList" : [ "Attentive" ], "softSkills" : [ { "name" : "Attentive" } ], "majorSkills" : "Customer support, Customer retention", "majorSkillsList" : [ "Customer support", "Customer retention" ], "coreResponsibilities" : "Deliver high-quality support, Guide customers through platform, Build product knowledge, Reduce dependency on support, Diagnose technical issues, Resolve technical issues, Escalate to Product, Escalate to Engineering, Build relationships with customers, Contribute to satisfaction, Contribute to loyalty, Contribute to retention, Listen actively, Adapt communication style, Monitor customer feedback, Identify recurring issues, Surface opportunities to improve, Collaborate cross-functionally, Resolve complex cases, Close the feedback loop, Stay current on features, Stay current on updates, Provide accurate guidance, Provide relevant guidance", "teamCollaboration" : "Collaborate cross-functionally; Collaborate with Product; Collaborate with Engineering; Collaborate with Customer Success", "domainKnowledge" : "Hotelier platform", "domainList" : [ "hotelier-platform" ], "domainSpecificKnowledge" : [ "Hotelier platform" ], "communicationSkills" : "Tailor communication", "continuousLearning" : "Access to shared library; Book purchases", "problemSolvingSkills" : "Structured approach; Creative problem-solving", "outcomesObjectives" : "Ensure customer value realization; Improve how they operate", "qualificationsBasic" : "Minimum one year experience, Fluent in French, Written and verbal English", "qualificationsPreferred" : "Second language ideally Spanish", "workSiteFlexibility" : "Flexible", "rawDescription" : "About the role As a Customer Care Specialist at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz. This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate. Your missions - Deliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance - Guide customers through the platform, building their product knowledge and reducing dependency on reactive support - Diagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed - Build strong relationships with customers that contribute to satisfaction, loyalty, and long-term retention - Listen actively and adapt your communication style to each customer's profile and level of technical familiarity - Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes - Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop - Stay current on new features and product updates to ensure customers always receive accurate, relevant guidance About you - Fluent in French (native) + strong written and verbal English - A second language - ideally Spanish - is a strong plus - Minimum one year of experience in a customer-facing role - chat, phone, or email support - Strong customer orientation with the ability to tailor communication to different profiles and situations - A natural problem-solver: structured in your approach, creative when needed, and calm under pressure - Empathetic and attentive - you listen to understand, not just to respond - Organised and proactive, with the ability to manage multiple open cases without losing quality or follow-through - Comfortable working autonomously while collaborating effectively across teams Our offer - Competitive salary with performance-based incentives - Stock options - with a back-loaded vesting schedule - Comprehensive health insurance - Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options - On-demand salary access - no need to wait until the end of the month - Any book, purchased for you, plus access to a shared team library - An international team of 35+ nationalities based in one of Europe's leading tech hubs ", "summaryDescription" : "Customer Care Specialist - French Market at Amenitiz. Skills: Customer support, Customer retention. Deliver high-quality support. Guide customers through platform", "createdAt" : "2026-06-14T02:17:24.014", "lastUpdated" : "2026-06-15T08:06:23.466", "ingestTimestamp" : "2026-06-14T02:17:24.014", "mongoId" : "6a2cafff74d8ee00a09d875d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "Attentive", "Customer support", "Customer retention", "Customer orientation", "Problem-solving", "Hotelier platform" ], "skillCount" : 6, "jobCategory" : "sales", "jobSubcategory" : "customer_success", "seniorityLevel" : "Junior", "dataQualityScore" : 0.7777778, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "SaaS", "llmIndustryConfidence" : 0.97 }, { "id" : "693c2b8c70f0b99d5843fe16", "title" : "Selling Partner Support Associate", "company" : "Amazon Services Korea LLC", "industry" : "Customer Service, Seller Support Operations, customer trust and partner support", "salary" : { "min" : 2.7E7, "max" : 3.6E7, "currency" : "KRW", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level e-commerce roles in South Korea, adjusted for company size and remote work." }, "location" : "KOR", "locations" : [ "KOR" ], "timestamp" : "2026-06-14T23:49:34.972", "fingerprint" : "96b0ebb436208a5098274062bfcd3a2abcc3fa4553208fa2f2fa7f333dceb0fb", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3138703/apply", "externalId" : "0d88e9ea-bc4a-422e-b019-fc9aad4823c3", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Customer centricity", "Data interpretation" ], "hardSkillsList" : [ "Written communication", "Oral communication", "Typing skills" ], "softSkillsList" : [ "Critical thinking", "Decision-making", "Empathy", "Active listening", "Rapport building", "Confidentiality", "Cooperative" ], "hardSkills" : [ { "name" : "Written communication", "level" : "intermediate" }, { "name" : "Oral communication", "level" : "intermediate" }, { "name" : "Typing skills", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" }, { "name" : "Decision-making" }, { "name" : "Empathy" }, { "name" : "Active listening" }, { "name" : "Rapport building" }, { "name" : "Confidentiality" }, { "name" : "Cooperative" } ], "majorSkills" : "Customer support, Relationship building, Problem resolution", "majorSkillsList" : [ "Customer support", "Relationship building", "Problem resolution" ], "coreResponsibilities" : "Provide timely operational support, Provide accurate operational support, Address Selling Partner issues, Work with stakeholders, Adhere to service level agreements, Contribute to team environment, Drive process improvements, Resolve complex queries, Build trust, Strengthen relationships, Navigate communication channels, Engage with Selling Partners, Deliver on Selling Partner experience, Deliver on efficiency goals, Maintain confidentiality, Maintain data security standards, Adhere to company policies, Adhere to code of conduct, Seek solutions independently, Foster positive team environment, Demonstrate enthusiasm for learning, Commit to continuous improvement", "teamCollaboration" : "Work with stakeholders; Positive team environment; Cooperative team environment", "domainKnowledge" : "E-commerce; Retail", "domainList" : [ "e-commerce", "retail" ], "domainSpecificKnowledge" : [ "E-commerce", "Retail" ], "toolProficiency" : [ "Windows", "Word", "Outlook", "Excel" ], "communicationSkills" : "Written communication; Oral communication", "continuousLearning" : "Continuous improvement", "innovationCreativity" : "Process improvements", "problemSolvingSkills" : "Critical thinking; Decision-making; Logical reasoning; Data interpretation", "specialRequirements" : "Native Korean speaker, Residing in South Korea", "outcomesObjectives" : "Deliver on Selling Partner experience; Deliver on efficiency goals", "qualificationsBasic" : "Bachelor's degree or above, Fluent in EN language, Operating systems (Windows), Office Suites (Word, Outlook and Excel), Flexible rotational shifts", "qualificationsPreferred" : "1+ year of experience, 6months+ working in Live Channel B2B/Customer service, Business acumen in e-commerce, Business acumen in retail, Typing skills of 30 WPM, Typing accuracy of 93%", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. Key job responsibilities 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills 3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building. 4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively 5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions. 6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals, 7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service 8. Actively seeks solutions through logical reasoning and data interpretation independently. 9. Fosters a positive and cooperative team environment. 10. Demonstrates Enthusiasm for learning and commitment to continuous improvement Note: This role is for a native Korean speaker residing in South Korea, working fully remotely to support our operations. This is a 1-year contract position. Basic Qualifications: - 1. Are enrolled in or have completed a Bachelor's degree or above - 2. Fluent in EN language1 (basis requirement) with written and verbal communication skills - 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel) - 4. Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays Preferred Qualifications: - 1. 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment - 2. Business acumen in areas of e-commerce and retail is advantageous. - 3. Typing skills of 30 words per minute with an accuracy of 93% Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Selling Partner Support Associate at Amazon Services Korea LLC. Skills: Customer support, Relationship building, Problem resolution. Provide timely operational support. Provide accurate operational support", "postedDate" : "2026-06-13T02:41:53.775", "createdAt" : "2026-06-13T02:41:53.775", "lastUpdated" : "2026-06-14T23:49:34.972", "ingestTimestamp" : "2026-06-13T02:41:53.775", "mongoId" : "693c2b8c70f0b99d5843fe16", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3138703/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Written communication", "Oral communication", "Typing skills", "Critical thinking", "Decision-making", "Empathy", "Active listening", "Rapport building", "Confidentiality", "Cooperative", "Customer support", "Relationship building", "Problem resolution", "Customer centricity", "Data interpretation", "E-commerce", "Retail", "Windows", "Word", "Outlook", "Excel" ], "skillCount" : 21, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false }, { "id" : "693c2b8c70f0b99d5843fe14", "title" : "Selling Partner Support Associate", "company" : "Amazon Services Korea LLC", "industry" : "Customer Service, Seller Support Operations, customer trust and partner support", "salary" : { "min" : 2.7E7, "max" : 3.6E7, "currency" : "KRW", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level e-commerce roles in South Korea, adjusted for company size and remote work." }, "location" : "KOR", "locations" : [ "KOR" ], "timestamp" : "2026-06-15T01:23:50.652", "fingerprint" : "6fe503b64f7c60042a08adf06f8082277fa4d83a93f67ad9533cedc9fe5977fe", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3138707/apply", "externalId" : "7f69ed9f-c4d1-400f-bb33-f20da3dcfcbc", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Customer centricity", "Data interpretation" ], "hardSkillsList" : [ "Written communication", "Oral communication", "Typing skills" ], "softSkillsList" : [ "Critical thinking", "Decision-making", "Empathy", "Active listening", "Rapport building", "Confidentiality", "Cooperative" ], "hardSkills" : [ { "name" : "Written communication", "level" : "intermediate" }, { "name" : "Oral communication", "level" : "intermediate" }, { "name" : "Typing skills", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" }, { "name" : "Decision-making" }, { "name" : "Empathy" }, { "name" : "Active listening" }, { "name" : "Rapport building" }, { "name" : "Confidentiality" }, { "name" : "Cooperative" } ], "majorSkills" : "Customer support, Relationship building, Problem resolution", "majorSkillsList" : [ "Customer support", "Relationship building", "Problem resolution" ], "coreResponsibilities" : "Provide timely operational support, Provide accurate operational support, Address Selling Partner issues, Work with stakeholders, Adhere to service level agreements, Contribute to team environment, Drive process improvements, Resolve complex queries, Build trust, Strengthen relationships, Engage with Selling Partners, Deliver on Selling Partner experience, Deliver on efficiency goals, Maintain confidentiality, Maintain data security standards, Adhere to company policies, Adhere to code of conduct, Seek solutions independently, Foster positive team environment, Demonstrate enthusiasm for learning, Commit to continuous improvement", "teamCollaboration" : "Working with stakeholders; Positive team environment; Cooperative team environment", "domainKnowledge" : "E-commerce; Retail", "domainList" : [ "e-commerce", "retail" ], "domainSpecificKnowledge" : [ "E-commerce", "Retail" ], "toolProficiency" : [ "Windows", "Office Suites", "Word", "Outlook", "Excel" ], "communicationSkills" : "Written communication; Oral communication", "continuousLearning" : "Continuous improvement", "innovationCreativity" : "Process improvements", "problemSolvingSkills" : "Critical thinking; Decision-making; Logical reasoning; Data interpretation", "specialRequirements" : "Native Korean speaker, Residing in South Korea, 1-Year Contract", "outcomesObjectives" : "Deliver on Selling Partner experience; Deliver on efficiency goals", "qualificationsBasic" : "Bachelor's degree or above, Fluent in EN language, Experience with Operating systems, Experience using Office Suites, Work with flexible rotational shifts", "qualificationsPreferred" : "1+ year of experience, 6months+ working in Live Channel B2B/Customer service, Business acumen in e-commerce, Business acumen in retail, Typing skills of 30 wpm, Accuracy of 93%", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. Key job responsibilities 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills 3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building. 4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively 5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions. 6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals, 7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service 8. Actively seeks solutions through logical reasoning and data interpretation independently. 9. Fosters a positive and cooperative team environment. 10. Demonstrates Enthusiasm for learning and commitment to continuous improvement Note: This role is for a native Korean speaker residing in South Korea, working fully remotely to support our operations. This is a 1-year contract position. Basic Qualifications: - 1. Are enrolled in or have completed a Bachelor's degree or above - 2. Fluent in EN language1 (basis requirement) with written and verbal communication skills - 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel) - 4. Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays Preferred Qualifications: - 1. 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment - 2. Business acumen in areas of e-commerce and retail is advantageous. - 3. Typing skills of 30 words per minute with an accuracy of 93% Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Selling Partner Support Associate at Amazon Services Korea LLC. Skills: Customer support, Relationship building, Problem resolution. Provide timely operational support. Provide accurate operational support", "postedDate" : "2026-06-13T01:50:47.826", "createdAt" : "2026-06-13T01:50:47.826", "lastUpdated" : "2026-06-15T01:23:50.652", "ingestTimestamp" : "2026-06-13T01:50:47.826", "mongoId" : "693c2b8c70f0b99d5843fe14", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3138707/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Written communication", "Oral communication", "Typing skills", "Critical thinking", "Decision-making", "Empathy", "Active listening", "Rapport building", "Confidentiality", "Cooperative", "Customer support", "Relationship building", "Problem resolution", "Customer centricity", "Data interpretation", "E-commerce", "Retail", "Windows", "Office Suites", "Word", "Outlook", "Excel" ], "skillCount" : 22, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : false }, { "id" : "693c2b8c70f0b99d5843fe13", "title" : "Selling Partner Support Associate", "company" : "Amazon Services Korea LLC", "industry" : "Customer Service, Seller Support Operations, customer trust and partner support", "salary" : { "min" : 2.7E7, "max" : 3.6E7, "currency" : "KRW", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for entry-level e-commerce roles in South Korea, adjusted for company size and remote work." }, "location" : "KOR", "locations" : [ "KOR" ], "timestamp" : "2026-06-15T01:33:08.021", "fingerprint" : "11c29e2792a450408f1722ab327c6bb52371c7d4847f3b123813292f98a53025", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/3138709/apply", "externalId" : "e1a09706-1474-47d9-968c-257b189e1970", "industryFunction" : { }, "structuredLocations" : [ { "workMode" : "remote" } ], "locationText" : "", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "professionalSkills" : [ "Customer centricity", "Data interpretation" ], "hardSkillsList" : [ "Operational support", "Query resolution", "Written communication", "Oral communication", "Data security standards" ], "softSkillsList" : [ "Critical thinking", "Decision-making", "Empathy", "Active listening", "Rapport building", "Confidentiality", "Cooperative" ], "hardSkills" : [ { "name" : "Operational support", "level" : "intermediate" }, { "name" : "Query resolution", "level" : "intermediate" }, { "name" : "Written communication", "level" : "intermediate" }, { "name" : "Oral communication", "level" : "intermediate" }, { "name" : "Data security standards", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Critical thinking" }, { "name" : "Decision-making" }, { "name" : "Empathy" }, { "name" : "Active listening" }, { "name" : "Rapport building" }, { "name" : "Confidentiality" }, { "name" : "Cooperative" } ], "majorSkills" : "Customer support, Relationship building", "majorSkillsList" : [ "Customer support", "Relationship building" ], "coreResponsibilities" : "Provide operational support, Address Selling Partner issues, Work with stakeholders, Adhere to service level agreements, Contribute to team environment, Drive process improvements, Resolve complex queries, Provide exceptional service, Build trust, Strengthen relationships, Navigate communication channels, Engage with Selling Partners, Deliver on experience goals, Deliver on efficiency goals, Maintain confidentiality, Adhere to company policies, Adhere to code of conduct, Seek solutions independently, Foster team environment, Demonstrate enthusiasm for learning, Commit to continuous improvement", "teamCollaboration" : "Working with stakeholders; Positive team environment; Cooperative team environment", "domainKnowledge" : "E-commerce; Retail", "domainList" : [ "e-commerce", "retail" ], "domainSpecificKnowledge" : [ "E-commerce", "Retail" ], "toolProficiency" : [ "Microsoft Office", "Outlook", "Word", "Excel" ], "communicationSkills" : "Written communication; Oral communication", "continuousLearning" : "Continuous improvement", "problemSolvingSkills" : "Critical thinking; Decision-making; Logical reasoning; Data interpretation", "outcomesObjectives" : "Deliver on Selling Partner experience; Deliver on efficiency goals", "qualificationsBasic" : "Bachelor's degree or above, English-language communication skills, Working with computers, Microsoft Office products", "qualificationsPreferred" : "1+ year of experience, 6 months+ working in Live Channel B2B/Customer service, Business acumen in e-commerce, Business acumen in retail, Typing skills of 30 WPM, 93% accuracy", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. Key job responsibilities 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills 3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building. 4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively 5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions. 6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals, 7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service 8. Actively seeks solutions through logical reasoning and data interpretation independently. 9. Fosters a positive and cooperative team environment. 10. Demonstrates Enthusiasm for learning and commitment to continuous improvement Note: This role is for a native Korean speaker residing in South Korea, working fully remotely to support our operations. This is a 1-year contract position. Basic Qualifications: - Are enrolled in or have completed a Bachelor's degree or above - Experience in English-language communication skills, both written and verbal - Experience working with computers and Microsoft Office products (including Outlook, Word, and Excel) - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications: - 1. 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment - 2. Business acumen in areas of e-commerce and retail is advantageous. - 3. Typing skills of 30 words per minute with an accuracy of 93% Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Selling Partner Support Associate at Amazon Services Korea LLC. Skills: Customer support, Relationship building. Provide operational support. Address Selling Partner issues", "postedDate" : "2026-06-13T00:53:41.676", "createdAt" : "2026-06-13T00:53:41.676", "lastUpdated" : "2026-06-15T01:33:08.021", "ingestTimestamp" : "2026-06-13T00:53:41.676", "mongoId" : "693c2b8c70f0b99d5843fe13", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/3138709/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Operational support", "Query resolution", "Written communication", "Oral communication", "Data security standards", "Critical thinking", "Decision-making", "Empathy", "Active listening", "Rapport building", "Confidentiality", "Cooperative", "Customer support", "Relationship building", "Customer centricity", "Data interpretation", "E-commerce", "Retail", "Microsoft Office", "Outlook", "Word", "Excel" ], "skillCount" : 22, "jobCategory" : "customer-service", "dataQualityScore" : 0.8888889, "daysOld" : 2, "hasLocation" : true, "hasGeo" : false }, { "id" : "6a2ac28474d8ee00a06f6fb5", "title" : "Junior Communication Manager", "company" : "Icf", "salary" : { "min" : 42000.0, "max" : 55000.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Communication Manager in Brussels, Belgium, adjusted for entry-level experience and full-time employment." }, "location" : "Brussels, Belgium", "locations" : [ "Brussels, Belgium" ], "timestamp" : "2026-06-14T22:46:50.353", "fingerprint" : "f5434195a43a1eae3941fac1391dbbcb330b9f0f59753817052a8e5950d7d840", "source" : "workday", "language" : "en", "applyUrl" : "https://icf.wd5.myworkdayjobs.com/ICFExternal_Career_Site/job/Brussels-Belgium/Communication-Manager-Executive_R2601273", "externalId" : "R2601273", "locationPoint" : "50.85045,4.34878", "structuredLocations" : [ { "city" : "Brussels", "country" : "Belgium", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "50.8467372,4.3524930" } ], "locationText" : "Brussels, Belgium", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "professionalSkills" : [ "EU affairs" ], "hardSkillsList" : [ "Project management" ], "softSkillsList" : [ "Problem solving", "Analytical skills" ], "hardSkills" : [ { "name" : "Project management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Problem solving" }, { "name" : "Analytical skills" } ], "majorSkills" : "Communication campaigns, EU policies", "majorSkillsList" : [ "Communication campaigns", "EU policies" ], "coreResponsibilities" : "Assist Project Manager, Schedule meetings, Draft project reports, Prepare meeting agendas, Record actions from meetings, Draft meeting reports, Attend clients meetings, Attend teams meetings, Keep project planning updated, Update list of deliverables, Track list of deliverables, Follow up action tracker, Organize collaborative platform, Update collaborative platform, Perform quality control, Follow up with internal teams, Implement projects, Develop lessons learned log, Identify bottlenecks, Propose workflows", "teamCollaboration" : "Internal teams; External stakeholders; Client relations department", "projectManagementSkills" : [ "PRINCE2 methodology" ], "domainKnowledge" : "Communication; EU affairs", "domainList" : [ "communication", "eu-affairs" ], "domainSpecificKnowledge" : [ "Communication", "EU affairs" ], "communicationSkills" : "Written communication; Verbal communication; Interpersonal communication", "documentationSkills" : "Project reports; Meeting reports", "problemSolvingSkills" : "Problem solving; Analytical skills", "qualificationsBasic" : "Legal right to work in Belgium, Physically located in Belgium", "remoteFriendly" : true, "workSiteFlexibility" : "Onsite", "rawDescription" : "ICF Next creates and implements communication campaigns and services for European institutions. We ensure that the messages of the key EU policies reach the citizens and stakeholders. ICF Next is looking for a **Junior** **Communication Manager** to join the Client Relations Department. S/he will assist the Senior Campaign Manager in designing and implementing EU 360° communication campaigns, projects and services. S/he will be involved in a day-to-day work on the campaign, planning and executing work with the expert teams, follow-up on specific communication activities, and participate in key meetings. ** _Responsible for:_** * Assisting the Project Manager in the **day-to-day tasks** * Scheduling meetings with internal and external stakeholders * Drafting **project reports** * Preparing **meeting agendas, records actions from meetings** and draft **meeting reports** * **Attending** clients and teams’ meetings * Keeping the **project planning** updated * Updating the **list of deliverables** and keep track of it * Follow-up the action tracker with the team * Organizing and update the campaign’s collaborative platform * **Quality** control * Following up with internal teams on specific deliverables * Implementing projects using the **PRINCE2 methodology** * **Developing lessons learned log** * Identifying bottlenecks and proposing workflows under guidance of the Campaign Manager ** _Competencies / Skills_** * Knowledge and interest in the fields of communication and EU affairs. * Self-motivated and self-directed with a “can do” attitude. * Good organization and planning skills * Collaborate effectively across multiple teams and stakeholders to achieve goals. * Strong problem solving and analytical skills * Min. 1 year in Project management/ EU affairs background * Fluent English (written and verbal) * Excellent verbal, interpersonal, and written communication skills **Right to Work, Location & Sponsorship (Belgium)** We welcome applications from candidates based in any country. This role is in **Belgium** , and successful candidates must: * Have the **legal right to work in Belgium** , or be eligible for sponsorship on a **case -by-case basis**, and * Be **physically located in Belgium by Day 1** of employment (or shortly before your start date). Please ensure you can meet the right-to-work and location requirements or would qualify for sponsorship where applicable. _**Working at ICF**_ ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. **_Candidate AI Usage Policy_** At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [candidateaccommodation@icf.com](mailto:candidateaccommodation@icf.com). We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Brussels, Belgium (BE75)", "summaryDescription" : "Junior Communication Manager at Icf. Skills: Communication campaigns, EU policies. Assist Project Manager. Schedule meetings", "postedDate" : "2026-06-11T03:22:38.965", "createdAt" : "2026-06-12T03:22:38.839", "lastUpdated" : "2026-06-14T22:46:50.353", "ingestTimestamp" : "2026-06-12T03:22:38.839", "mongoId" : "6a2ac28474d8ee00a06f6fb5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://icf.wd5.myworkdayjobs.com/ICFExternal_Career_Site/job/Brussels-Belgium/Communication-Manager-Executive_R2601273", "salaryBand" : "30k-50k", "hasSalary" : false, "allSkills" : [ "Project management", "Problem solving", "Analytical skills", "Communication campaigns", "EU policies", "EU affairs", "PRINCE2 methodology", "Communication" ], "skillCount" : 8, "jobCategory" : "other", "seniorityLevel" : "manager", "dataQualityScore" : 1.0, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2a402f74d8ee00a05c68d9", "title" : "Customer Care Manager", "company" : "SYNTEGON", "industry" : "Mechanical Or Industrial Engineering", "salary" : { "min" : 1200000.0, "max" : 1800000.0, "currency" : "THB", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-seniority Customer Care Manager in Manufacturing in Bangkok, Thailand, adjusted for company size and industry." }, "location" : "Bangkok, Bangkok, TH", "locations" : [ "Bangkok", "Bangkok", "TH" ], "timestamp" : "2026-06-11T08:00:31.088", "fingerprint" : "8c4439c82b576107ae0d366a0fad82b8d91431b65de8f072bdc42ab2b6923749", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/SYNTEGON/744000131367039-customer-care-manager-food", "externalId" : "744000131367039", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bangkok", "state" : "Bangkok", "country" : "Thailand", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "13.7393113,100.5166499" } ], "locationText" : "Bangkok, Bangkok, Thailand", "employmentType" : "FULL_TIME", "experienceMinYears" : 2, "experienceMaxYears" : 5, "experienceLevel" : "mid", "professionalSkills" : [ "Spare parts sales", "Customer service", "Operations handling" ], "hardSkillsList" : [ "Target setting", "Performance improvement", "Quote processing", "Order entry", "Delivery dispatch", "Return processing", "Repair processing", "Credit notes", "Debit notes", "Price determination", "Delivery time determination", "Complaint handling", "Master data maintenance", "Customer information leverage" ], "softSkillsList" : [ "Leadership", "Problem-solving skills", "Customer orientation" ], "hardSkills" : [ { "name" : "Target setting", "level" : "intermediate" }, { "name" : "Performance improvement", "level" : "intermediate" }, { "name" : "Quote processing", "level" : "intermediate" }, { "name" : "Order entry", "level" : "intermediate" }, { "name" : "Delivery dispatch", "level" : "intermediate" }, { "name" : "Return processing", "level" : "intermediate" }, { "name" : "Repair processing", "level" : "intermediate" }, { "name" : "Credit notes", "level" : "intermediate" }, { "name" : "Debit notes", "level" : "intermediate" }, { "name" : "Price determination", "level" : "intermediate" }, { "name" : "Delivery time determination", "level" : "intermediate" }, { "name" : "Complaint handling", "level" : "intermediate" }, { "name" : "Master data maintenance", "level" : "intermediate" }, { "name" : "Customer information leverage", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" }, { "name" : "Problem-solving skills" }, { "name" : "Customer orientation" } ], "majorSkills" : "Customer care management, Team leadership, Spare parts operations", "majorSkillsList" : [ "Customer care management", "Team leadership", "Spare parts operations" ], "coreResponsibilities" : "Lead Customer Care Specialist team, Motivate Customer Care Specialists, Develop Customer Care Specialists, Set team targets, Improve team performance, Evaluate team performance, Co-operate with service sales managers, Co-operate with field service engineers, Co-operate with manufacturing sites, Handle spare part process, Handle Modernization order process, Handle FS offer process, Interface for customers, Follow up open quotes, Follow up inquiries, Follow up payments, Process customer inquiries, Process customer quotes, Process customer orders, Enter orders in SAP, Dispatch deliveries, Cover spare part processes, Handle customer returns, Handle customer repairs, Handle credit notes, Handle debit notes, Support parts identification, Determine prices with purchasing, Determine prices with factory, Determine delivery time with purchasing, Determine delivery time with factory, Handle customer complaints, Resolve customer concerns, Monitor status, Control schedule internally, Control schedule externally, Meet timeline, Maintain master data, Document customer information, Leverage customer information", "teamCollaboration" : "Service sales managers; Field service engineers; Manufacturing sites; Purchasing team; Technical teams", "domainKnowledge" : "Processing technology; Packaging technology; Food industry; Pharmaceutical industry; Spare parts sales", "domainList" : [ "processing-technology", "packaging-technology", "food-industry", "pharmaceutical-industry", "spare-parts-sales" ], "domainSpecificKnowledge" : [ "Processing technology", "Packaging technology", "Food industry", "Pharmaceutical industry", "Spare parts sales" ], "toolProficiency" : [ "SAP", "MS Office" ], "communicationSkills" : "English communication; Thai communication", "documentationSkills" : "Master data maintenance", "problemSolvingSkills" : "Problem-solving skills", "outcomesObjectives" : "Resolve customer concerns to satisfaction", "qualificationsBasic" : "3-5 years customer service experience, Regional role experience, Team management experience, ERP systems experience, MS Office experience, Very good English, Excellent Thai communication", "qualificationsPreferred" : "SAP experience preferred, Knowledge of other languages", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "We are a leading global provider of processing and packaging technology. We develop and produce intelligent total solutions for the pharmaceutical and food industries in over 15 countries. Together with you and more than 5,800 colleagues, we want to turn our ideas and visions into intelligent and sustainable machines and services that make life easier for people all over the world. Originating from Germany, we draw on 160 years of experience with a global presence of more than 30 locations. Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB , approximately 50 colleagues (Sales, Technical Support and Admin) are devoted to supporting our customers in SEA, Korea, Taiwan, Pakistan and Australia/New Zealand. * This is a Customer Care Manager job, not only people management but also handling own responsible countries in terms of operation. * Lead, motivate, develop Customer Care Specialist team and are responsible for target setting and team performance improvement and evaluation. * Co-operate with service sales managers, field service engineers and manufacturing sites on quote and delivery. * Handle for spare part process, Modernization order and FS offer process. * Interface for customers for spare part inquiries. * Follow up open quotes, inquiries and payment. * Process customer inquiries, quotes, and orders from entry to the dispatch of the delivery in SAP. * Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes. * Support the parts identification with technical teams. * Work with the purchasing team and factory to determine prices and delivery time. * Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction. * Monitor the status and control schedule internally and externally to meet timeline. * Maintaining correct master data. Document and leverage important customer information across departments. ## Qualifications * Minimum of 3-5 years’ experience in customer service (spare parts sales) in a regional role and in managing team. * Good experience with ERP systems (SAP is preferred) and MS Office * Very good English, both spoken and written. Knowledge of other languages is an advantage * Excellent in Thai communication * Detail-oriented and excellent problem-solving skills * Strong customers orientation * Strong communication skills and able to handle multiple tasks using organizational skills * Proven ability to work independently on your own initiatives as well as in a team environment * Good team player with ability to support colleagues ## Additional Information * Minimum of 3-5 years’ experience in customer service (spare parts sales) in a regional role and in managing team. * Good experience with ERP systems (SAP is preferred) and MS Office * Very good English, both spoken and written. Knowledge of other languages is an advantage * Excellent in Thai communication * Detail-oriented and excellent problem-solving skills * Strong customers orientation * Strong communication skills and able to handle multiple tasks using organizational skills * Proven ability to work independently on your own initiatives as well as in a team environment * Good team player with ability to support colleagues", "summaryDescription" : "Customer Care Manager at SYNTEGON. Skills: Customer care management, Team leadership, Spare parts operations. Lead Customer Care Specialist team. Motivate Customer Care Specialists", "postedDate" : "2026-06-10T04:03:22.000", "createdAt" : "2026-06-11T07:34:00.078", "lastUpdated" : "2026-06-11T08:00:31.088", "ingestTimestamp" : "2026-06-11T07:34:00.078", "mongoId" : "6a2a402f74d8ee00a05c68d9", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Target setting", "Performance improvement", "Quote processing", "Order entry", "Delivery dispatch", "Return processing", "Repair processing", "Credit notes", "Debit notes", "Price determination", "Delivery time determination", "Complaint handling", "Master data maintenance", "Customer information leverage", "Leadership", "Problem-solving skills", "Customer orientation", "Customer care management", "Team leadership", "Spare parts operations", "Spare parts sales", "Customer service", "Operations handling", "Processing technology", "Packaging technology", "Food industry", "Pharmaceutical industry", "SAP", "MS Office" ], "skillCount" : 29, "jobCategory" : "other", "jobSubcategory" : "customer-service", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Processing and packaging technology" }, { "id" : "69d5e4952beec4dd3d93178b", "title" : "Business Analyst, INPAY Data Products Team, Data Products", "company" : "Amazon Pay (India) Private Limited", "industry" : "Business Intelligence, Planning/Development, Retail", "salary" : { "min" : 850000.0, "max" : 1300000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Junior Business Analyst in Bengaluru, India, adjusted for the technology industry and a large company size." }, "location" : "Bengaluru, Karnataka, IND", "locations" : [ "Bengaluru, Karnataka, IND" ], "timestamp" : "2026-06-14T23:45:30.365", "fingerprint" : "dce4f85bac1ec5f7696eef2ee604cd7f5f4b7100408d9d37b6a891e9e6ae13b2", "source" : "amazon", "language" : "en", "applyUrl" : "https://account.amazon.com/jobs/10385015/apply", "externalId" : "467a25a1-0944-47f6-a4af-c4c5ce4d7c59", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Bengaluru", "state" : "Karnataka", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "12.9767936,77.5900820" } ], "locationText" : "Bengaluru, Karnataka, India", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 1, "technicalSkills" : "SQL, Python, R, SAS, SPSS, Excel", "professionalSkills" : [ "Data modeling", "ETL implementation", "Business requirements" ], "hardSkillsList" : [ "Data mining", "Data pipelining", "Data extraction", "Scripting", "Table joins", "Aggregate analytical functions" ], "hardSkills" : [ { "name" : "Data mining", "level" : "intermediate" }, { "name" : "Data pipelining", "level" : "intermediate" }, { "name" : "Data extraction", "level" : "intermediate" }, { "name" : "Scripting", "level" : "intermediate" }, { "name" : "Table joins", "level" : "intermediate" }, { "name" : "Aggregate analytical functions", "level" : "intermediate" } ], "majorSkills" : "Data analysis, Automation, Business analysis, Data modeling", "majorSkillsList" : [ "Data analysis", "Automation", "Business analysis", "Data modeling" ], "coreResponsibilities" : "Understand business requirements, Churn out design steps, Churn out implementation steps, Design data models, Implement ETL, Ownership of datamarts, Ownership of enhancements, Monitor existing ETLs, Work on new requirements", "teamCollaboration" : "Work with Tech partners; Work with BI partners; Work with Business partners; Work with business customers", "domainKnowledge" : "Large datasets; Data warehouse; Data as a service", "domainList" : [ "large-datasets", "data-warehouse", "data-as-a-service" ], "domainSpecificKnowledge" : [ "Large datasets", "Data warehouse", "Data as a service" ], "toolProficiency" : [ "SQL", "Python", "R", "SAS", "SPSS", "MS Excel" ], "communicationSkills" : "Business requirements", "continuousLearning" : "Implement AI solutions; Learn Gen AI solutions", "innovationCreativity" : "Automate workflows", "problemSolvingSkills" : "Optimization techniques", "qualificationsBasic" : "1+ years of data analytics experience, 1+ years of automation experience, 1+ years of business analysis experience, Bachelor's degree, Experience with SQL, Knowledge of data pipelining, Knowledge of data extraction, Knowledge of SQL/Python/R, Knowledge of scripting, Knowledge of MS Excel, Knowledge of table joins, Knowledge of aggregate analytical functions", "qualificationsPreferred" : "Speak, write, and read fluently in English", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "As a Business Analyst in Amazon Payments, you will be working in one of the most most complex data ecosystem. An ideal candidate should have deep expertise in design, creation, management, and business use of extremely large datasets. Strong fundamentals in SQL , python and optimization techniques. You should have excellent communication skills to be able to work independently with our Tech, BI and Business partners to develop and answer the key business questions. You should be expert at designing, implementing, and operating stable, scalable, low cost solutions to flow data from production systems into the data warehouse and into end-user facing applications. You should be able to work with business customers in understanding the business requirements and implementing data as a service solutions. You should be able to think beyond the current environment and automate the workflows wherever needed. Preferred: Knows and keen to imeplement AI solutions. Key job responsibilities - Understand Business Requirements (Internal and Business Stake Holders) - Churn out design and implementation steps from the business requirements. - Design Data models for Facts & Dimensions Implementation of ETL - Ownership of datamarts / Enhancements A day in the life - Work in a highly dynamic environment - Monitor existing ETLs - Work on multile new requirements in parallel About the team We building the Data Platform from scratch that enables - 1. Single Source of truth that abstracts all data nuances. 2. Enable Self Serve (via Aggregation & Dashboarding) 3. Power Advanced Analytics projects 4. Provide meaningful and implementable insights to Business. 5. Learn and implement Gen AI solutions. Basic Qualifications: - 1+ years of data analytics or automation experience - 1+ years of business analysis (dealing with large complex data) experience - Bachelor's degree - Experience with data mining tools like SQL, SAS, SPSS, or similar - Knowledge of data pipelining and extraction using SQL - Knowledge of SQL/Python/R, scripting, MS Excel, table joins, and aggregate analytical functions Preferred Qualifications: - Speak, write, and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.", "summaryDescription" : "Business Analyst, INPAY Data Products Team, Data Products at Amazon Pay (India) Private Limited. Skills: Data analysis, Automation, Business analysis, Data modeling. Understand business requirements. Churn out design steps", "postedDate" : "2026-06-13T05:36:11.552", "createdAt" : "2026-06-13T05:36:11.552", "lastUpdated" : "2026-06-14T23:45:30.365", "ingestTimestamp" : "2026-06-13T05:36:11.552", "mongoId" : "69d5e4952beec4dd3d93178b", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://account.amazon.com/jobs/10385015/apply", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Data mining", "Data pipelining", "Data extraction", "Scripting", "Table joins", "Aggregate analytical functions", "Data analysis", "Automation", "Business analysis", "Data modeling", "ETL implementation", "Business requirements", "Large datasets", "Data warehouse", "Data as a service", "SQL", "Python", "R", "SAS", "SPSS", "MS Excel" ], "skillCount" : 21, "jobCategory" : "other", "dataQualityScore" : 0.8888889, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Financial Services" }, { "id" : "6a24fcb174d8ee00a0077945", "title" : "Problem Solver", "company" : "GOAT Group", "salary" : { "min" : 48000.0, "max" : 65000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an entry-level Problem Solver in Fontana, United States, adjusted for the e-commerce industry and company size." }, "location" : "Fontana, California, United States", "locations" : [ "Fontana", "California", "United States" ], "timestamp" : "2026-06-07T20:41:58.967", "fingerprint" : "cbdb0bf1e5f65e1a50ef6a5e648e165cfae44d4ec3a4402c17cc13ae4a5de9a8", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://job-boards.greenhouse.io/goatgroup/jobs/4703244005", "externalId" : "4703244005", "structuredLocations" : [ { "city" : "Fontana", "state" : "California", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "34.0922947,-117.4343300" } ], "locationText" : "Fontana, California, United States", "professionalSkills" : [ "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement" ], "hardSkillsList" : [ "Processing returns", "Processing orders" ], "softSkillsList" : [ "Attention to detail" ], "hardSkills" : [ { "name" : "Processing returns", "level" : "intermediate" }, { "name" : "Processing orders", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Attention to detail" } ], "majorSkills" : "Problem solving, Order fulfillment, Customer service", "majorSkillsList" : [ "Problem solving", "Order fulfillment", "Customer service" ], "coreResponsibilities" : "Document issues, Communicate with sellers, Communicate with buyers, Reach optimal resolution, Ensure orders are solved, Return orders to flow, Achieve same-day shipment, Pick shoes from inventory, Process specific returns, Process specific orders, Take photos of sneakers", "teamCollaboration" : "Fast-paced environment; Team environment", "domainKnowledge" : "Sneaker conditions; Marketplace guidelines", "domainList" : [ "sneaker-conditions", "marketplace-guidelines" ], "domainSpecificKnowledge" : [ "Sneaker conditions", "Marketplace guidelines" ], "communicationSkills" : "Communicate with sellers; Communicate with buyers", "documentationSkills" : "Document issues", "problemSolvingSkills" : "Problem solving", "specialRequirements" : "Stand for long periods, Lift and move boxes, Work extended hours, Work weekends, Work holidays, Operate carts, Operate dollies", "outcomesObjectives" : "Ensure same-day shipment", "qualificationsBasic" : "Stand for long periods (up to 12 hours), Lift and move boxes (up to 35 pounds), Work extended hours as needed, Work weekends and holidays as needed, Deal directly with customers, Deal directly with suppliers, Operate carts, Operate dollies, Move quantities of merchandise", "qualificationsPreferred" : "Understanding of shoe conditions, Understanding of GOAT's order statuses", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers. In this role, you will: Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment Develop an understanding of shoe conditions, specifically those that are considered \"issues\" by GOAT standards Capable of picking shoes from inventory and processing specific returns and orders to buyers and sellers Able to take photos quickly and accurately of sneakers Develop an understanding of GOAT's order statuses to help triage escalated orders Be able to work in a fast-paced and team environment We are looking for: Highly organized with demonstrated attention to detail Background in dealing directly with customers and suppliers Willing and able to operate carts, dollies and other moving equipment to move quantities of merchandise A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility Must be able to stand for long periods of time (up to 12 hours) Must be able to lift and move boxes (up to 35 pounds) Must be available and willing to work extended hours as occasionally needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”. The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information. Hiring Range: $20—$20 USD GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries. GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.", "summaryDescription" : "Problem Solver at GOAT Group. Skills: Problem solving, Order fulfillment, Customer service. Document issues. Communicate with sellers", "postedDate" : "2026-06-07T08:18:39.511", "createdAt" : "2026-06-07T08:18:39.511", "lastUpdated" : "2026-06-07T20:41:58.967", "ingestTimestamp" : "2026-06-07T08:18:39.511", "mongoId" : "6a24fcb174d8ee00a0077945", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 48000, "salaryAnnualMax" : 65000, "salaryBand" : "30k-50k", "hasSalary" : true, "allSkills" : [ "Processing returns", "Processing orders", "Attention to detail", "Problem solving", "Order fulfillment", "Customer service", "Process management", "Cross-functional coordination", "Vendor management", "Stakeholder management", "Operational metrics", "Resource planning", "Continuous improvement", "Sneaker conditions", "Marketplace guidelines" ], "skillCount" : 15, "jobCategory" : "operations", "jobSubcategory" : "operations", "dataQualityScore" : 0.7777778, "daysOld" : 0, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2cd0c774d8ee00a0a30f1a", "title" : "Marketing & Communication Intern", "company" : "Singulier", "industry" : "Consulting", "salary" : { "min" : 1100.0, "max" : 1300.0, "currency" : "EUR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Paris, Île-de-France, France", "locations" : [ "Paris, Île-de-France, France" ], "timestamp" : "2026-06-15T07:08:41.280", "fingerprint" : "1de74827ead1e30d271a01cd827aeadccfde5a8898f640aa13280b1213475417", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/B66199BC06/apply", "externalId" : "B66199BC06", "industryFunction" : { }, "locationPoint" : "48.85341,2.3488", "structuredLocations" : [ { "city" : "Paris", "state" : "Île-de-France", "country" : "France", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "48.8534951,2.3483915" } ], "locationText" : "Paris, Île-de-France, France", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "technicalSkills" : "Notion, LinkedIn, Mailchimp, Slack, Microsoft Teams, SharePoint, PowerBI, Canva, Excel, Powerpoint, Airtable", "professionalSkills" : [ "Project coordination", "Editorial judgement", "Autonomous working", "Ghostwriting support", "Internal comms" ], "hardSkillsList" : [ "French speaking", "English speaking", "French writing", "English writing", "Content creation", "Content management" ], "softSkillsList" : [ "Creative instinct", "Resourceful", "Fast-learner", "Rigorous", "Proactive thinker" ], "hardSkills" : [ { "name" : "French speaking", "level" : "intermediate" }, { "name" : "English speaking", "level" : "intermediate" }, { "name" : "French writing", "level" : "intermediate" }, { "name" : "English writing", "level" : "intermediate" }, { "name" : "Content creation", "level" : "intermediate" }, { "name" : "Content management", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Creative instinct" }, { "name" : "Resourceful" }, { "name" : "Fast-learner" }, { "name" : "Rigorous" }, { "name" : "Proactive thinker" } ], "majorSkills" : "Brand strategy, Customer acquisition, Campaign management, Growth metrics", "majorSkillsList" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics" ], "coreResponsibilities" : "Schedule LinkedIn posts, Publish LinkedIn posts, Coordinate internal live posts, Draft initial copy, Support ghostwriting, Flag market news, Support newsletter delivery, Produce monthly reports, Provide optimisation ideas, Provide automation ideas, Maintain organised folders, Support marketing initiatives, Support event comms, Help with French comms, Help with French templates", "teamCollaboration" : "Work with Marketing Manager; Work with senior stakeholders; Internal comms", "projectManagementSkills" : [ "Run a calendar", "Chase approvals", "Keep workflows clean" ], "domainKnowledge" : "B2B marketing; Technology; Data/AI; Private equity; Value creation; Strategy consulting", "domainList" : [ "b2b-marketing", "technology", "data-ai", "private-equity", "value-creation", "strategy-consulting" ], "domainSpecificKnowledge" : [ "B2B marketing", "Technology", "Data/AI", "Private equity", "Value creation", "Strategy consulting" ], "toolProficiency" : [ "Canva", "Adobe Creative Suite" ], "communicationSkills" : "Internal comms; Event comms", "innovationCreativity" : "Creative instinct; Creative work", "problemSolvingSkills" : "Optimisation ideas; Automation ideas", "qualificationsBasic" : "3 to 4 years higher education, Impeccable interpersonal skills, Impeccable writing skills, Proficient in social media content creation, Proficient in social media management", "qualificationsPreferred" : "Interest in B2B marketing, Interest in technology, Interest in data/AI, Interest in private equity/value creation, Familiar with Adobe Creative Suite", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**The role** You’ll work directly with the Marketing Manager to keep Singulier’s marketing engine running: consistent content output, clean marketing operations, reliable reporting, and support on event communications. **Core responsibilities** * **Content calendar & publishing:** ensure** 1-2 LinkedIn posts/week** are scheduled, published, monitored; coordinate quick approvals; share live posts internally to drive engagement. * **Content support:** draft initial copy + visuals; support ghostwriting for leadership team; flag relevant market news for reactive posts. * **Newsletters:** support delivery of **monthly and bi-weekly newsletters to both our external and internal databases** * **Reporting:** produce monthly reports and provide ideas for optimisation and automation of marketing measurement * **Marketing operations:** maintain organised folders, support in marketing foundational initiatives * **Events (ad hoc):** support event comms and logistics; help with French-language comms/templates when required. _** > The position is available starting in July for a duration of six months. **_ **What we’re looking for** * VERY STRONG English and French speaking and writing skills. * Excellent creative instict * Highly organised and great with project coordination: you can run a calendar, chase approvals, and keep workflows clean without being reminded. * Strong writing fundamentals with sharp editorial judgement: clear, concise, professional; with an understanding of company and personal branding tone * Comfortable with a remote manager set up. Able to balance autonomous working with confidently communicating needs clearly. * Comfortable working with senior stakeholders (ghostwriting support + internal comms). * Interest in B2B marketing, technology, data/AI, private equity/value creation is a plus. **Key technical / tools** * **Notion** * **LinkedIn** * **Mailchimp** * **Slack** * **Microsoft Teams / SharePoint** / **PowerBI** * **Canva** * **Excel and Powerpoint** * **Airtable** **Requirements** * 3 to 4 years of higher education in Communication, Business or University with a major in Marketing & Communication and a background in both editorial and creative work. * You have impeccable interpersonal and writing skills, in both French and English. * You are proficient in social media content creation and management, whether through personal or professional experience. * You're an expert user of Canva and familiar with Adobe Creative Suite. * You're passionate about the digital world and know the strategy consulting and private equity sector, or aren't afraid to learn about it. * You've got the attitude to succeed in a startup: you're a budding genius (in digital communications), resourceful, curious, and a fast-learner. * You're creative, rigorous and a proactive thinker. **Benefits** **Why joining us?** * To be part of an ambitious entrepreneurial adventure. * To fulfill your potential as part of a friendly team that strives to achieve a healthy work/life balance. **Benefits:** * Compensation: between 1100 and 1300 euros gross per month, depending on level of study. * 50% transportation. * 10€ meal voucher / day worked. * 1 day paid leave per month worked.", "summaryDescription" : "Marketing & Communication Intern at Singulier. Skills: Brand strategy, Customer acquisition, Campaign management, Growth metrics. Schedule LinkedIn posts. Publish LinkedIn posts", "postedDate" : "2026-06-11T00:00:00.000", "createdAt" : "2026-06-14T05:31:09.964", "lastUpdated" : "2026-06-15T07:08:41.280", "ingestTimestamp" : "2026-06-14T05:31:09.964", "mongoId" : "6a2cd0c774d8ee00a0a30f1a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/B66199BC06", "salaryBand" : "<30k", "hasSalary" : false, "allSkills" : [ "French speaking", "English speaking", "French writing", "English writing", "Content creation", "Content management", "Creative instinct", "Resourceful", "Fast-learner", "Rigorous", "Proactive thinker", "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Project coordination", "Editorial judgement", "Autonomous working", "Ghostwriting support", "Internal comms", "Run a calendar", "Chase approvals", "Keep workflows clean", "B2B marketing", "Technology", "Data/AI", "Private equity", "Value creation", "Strategy consulting", "Canva", "Adobe Creative Suite" ], "skillCount" : 31, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "junior", "dataQualityScore" : 0.8888889, "daysOld" : 4, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Consulting", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2b115874d8ee00a07669cb", "title" : "Graphic & Communication Designer", "company" : "Weekday AI", "salary" : { "min" : 450000.0, "max" : 1000000.0, "currency" : "INR", "frequency" : "yearly", "is_estimated" : false }, "location" : "Mumbai, Maharashtra, India", "locations" : [ "Mumbai, Maharashtra, India" ], "timestamp" : "2026-06-14T23:20:16.137", "fingerprint" : "1a6b1dbe1fe78badd6eef60355e9be71b1b2e0d56113cbe678f0ec87eb657ce7", "source" : "workable", "language" : "en", "applyUrl" : "https://apply.workable.com/j/317FEF5E40/apply", "externalId" : "317FEF5E40", "locationPoint" : "19.07283,72.88261", "structuredLocations" : [ { "city" : "Mumbai", "state" : "Maharashtra", "country" : "India", "continent" : "as", "source" : "llm", "workMode" : "onsite", "geo" : "19.0549990,72.8692035" } ], "locationText" : "Mumbai, Maharashtra, India", "employmentType" : "FULL_TIME", "experienceMinYears" : 1, "technicalSkills" : "Generative AI, Midjourney, ChatGPT, Adobe Firefly, Claude, Veo, Kling", "professionalSkills" : [ "Visual storytelling", "Branding", "Campaign execution", "Creative production", "Visual communication", "Typography", "Layout design", "Presentation design", "Brand identity systems", "Design standards" ], "hardSkillsList" : [ "Typography", "Layout design", "Color theory", "Branding", "Storytelling", "Visual hierarchy", "Composition" ], "softSkillsList" : [ "Curiosity" ], "hardSkills" : [ { "name" : "Typography", "level" : "intermediate" }, { "name" : "Layout design", "level" : "intermediate" }, { "name" : "Color theory", "level" : "intermediate" }, { "name" : "Branding", "level" : "intermediate" }, { "name" : "Storytelling", "level" : "intermediate" }, { "name" : "Visual hierarchy", "level" : "intermediate" }, { "name" : "Composition", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Curiosity" } ], "majorSkills" : "Graphic Design, Visual Design, Communication Design, Branding, Campaign Design", "majorSkillsList" : [ "Graphic Design", "Visual Design", "Communication Design", "Branding", "Campaign Design" ], "coreResponsibilities" : "Design creative assets, Develop visual content, Transform concepts into designs, Create landing pages, Create banners, Create presentations, Create reports, Create brochures, Create sales collateral, Ensure creative outputs align with brand guidelines, Contribute to campaign conceptualization, Contribute to campaign execution, Design assets for social media campaigns, Design assets for outdoor advertising, Design assets for events, Design assets for activations, Design assets for internal communications, Design assets for promotional initiatives, Participate in creative brainstorming sessions, Participate in campaign strategy discussions, Develop visual systems, Collaborate with cross-functional teams, Leverage Generative AI tools, Integrate AI-generated outputs, Explore AI-powered creative technologies, Experiment with new tools, Experiment with new workflows, Maintain visual consistency, Contribute to brand identity systems, Contribute to design standards, Create reusable templates, Create design systems, Create scalable communication frameworks, Ensure deliverables reflect craftsmanship, Present design concepts, Explain rationale behind creative decisions, Work closely with stakeholders, Understand business objectives, Convert objectives into visual solutions, Manage multiple projects, Meet deadlines, Maintain design quality, Take ownership of projects, Collaborate effectively with marketing teams, Collaborate effectively with product teams, Collaborate effectively with content teams, Collaborate effectively with leadership teams, Achieve business goals", "teamCollaboration" : "Marketing teams; Product teams; Business teams; Cross-functional teams; Content teams; Leadership teams", "projectManagementSkills" : [ "Project ownership", "Manage multiple projects", "Meet deadlines" ], "domainKnowledge" : "Visual communication principles; Brand guidelines; Marketing objectives; Audience expectations; Marketing campaigns; Brand identity systems; Design standards; AI-assisted workflows", "domainList" : [ "visual-communication-principles", "brand-guidelines", "marketing-objectives", "audience-expectations", "marketing-campaigns", "brand-identity-systems", "design-standards", "ai-assisted-workflows" ], "domainSpecificKnowledge" : [ "Visual communication principles", "Brand guidelines", "Marketing objectives", "Audience expectations", "Marketing campaigns", "Brand identity systems", "Design standards", "AI-assisted workflows" ], "toolProficiency" : [ "Figma", "Adobe Photoshop", "Adobe Illustrator", "Adobe InDesign", "Google Slides", "Microsoft PowerPoint", "Midjourney", "ChatGPT", "Adobe Firefly", "Claude", "Veo", "Kling" ], "communicationSkills" : "Articulate design decisions; Articulate creative thinking", "continuousLearning" : "Explore emerging AI-powered creative technologies; Continuously experiment with new tools; Continuously experiment with new workflows; Explore emerging design trends; Explore emerging technologies; Explore AI-assisted workflows", "innovationCreativity" : "Enhance creativity; Enhance efficiency; Enhance innovation; Accelerate ideation; Concept development; Image generation; Creative workflows; Improve productivity; Improve design quality; Enhance creative capabilities; Enhance operational efficiency; Creative brainstorming; Creative concepts", "problemSolvingSkills" : "Problem-solving abilities; Convert business requirements into solutions", "outcomesObjectives" : "Engage audiences; Strengthen brand presence; Deliver impactful campaigns; Deliver results-driven campaigns; Achieve business goals", "qualificationsBasic" : "1–4 years of experience in Graphic Design, Portfolio demonstrating expertise, Advanced proficiency in Figma, Advanced proficiency in Adobe Photoshop, Advanced proficiency in Adobe Illustrator, Advanced proficiency in Adobe InDesign, Advanced proficiency in Google Slides, Advanced proficiency in Microsoft PowerPoint, Understanding of typography, Understanding of composition, Understanding of visual hierarchy, Understanding of color theory, Understanding of branding, Understanding of storytelling principles, Ability to translate business requirements, Experience working with Generative AI tools, Attention to detail, Commitment to delivering high-quality design work, Excellent communication skills, Excellent collaboration skills, Ability to articulate design decisions, Ability to articulate creative thinking, Ability to balance creativity, speed, and quality, Curiosity for emerging design trends, Curiosity for emerging technologies, Curiosity for AI-assisted workflows, Proactive mindset, Ownership, Problem-solving abilities, Passion for creating memorable visual experiences, Ability to think strategically, Execute creative concepts with precision, Execute creative concepts with consistency", "qualificationsPreferred" : "Experience with motion graphics, Experience with animation, Experience with video editing, Experience with illustration, Experience with photography, Experience with 3D design tools, Basic understanding of UX/UI design principles, Basic understanding of user-centered design methodologies", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "**This role is for one of the Weekday's clients** **Salary range: Rs 450000 - Rs 1000000 (ie INR 4.5-10 LPA)** Experience: 1+ yrs Location: Mumbai Job Type: full-time We are seeking a creative and detail-oriented Graphic Designer who is passionate about visual storytelling, branding, and campaign execution. This role is ideal for a design professional who combines strong design fundamentals with a modern approach to creative production, including the use of AI-powered tools to enhance creativity, efficiency, and innovation. As a Graphic Designer, you will be responsible for creating compelling visual assets across digital, social media, web, marketing, and brand communication channels. You will work closely with marketing, product, and business teams to translate ideas, campaigns, and business objectives into impactful visual experiences that engage audiences and strengthen brand presence. The ideal candidate possesses a strong understanding of typography, layout, color systems, branding, and visual communication principles. You should be comfortable working on multiple projects simultaneously, taking ownership from concept development through final execution while maintaining a high standard of creativity and attention to detail. **Requirements** ### Key Responsibilities ### Brand & Marketing Communication * Design high-quality creative assets across digital platforms, social media, websites, CRM campaigns, performance marketing channels, and brand communication initiatives. * Develop engaging visual content for product launches, marketing campaigns, promotional activities, and business communications. * Transform complex concepts and business messages into clear, visually compelling, and easy-to-understand designs. * Create landing pages, banners, presentations, reports, brochures, sales collateral, and other communication materials. * Ensure all creative outputs align with brand guidelines, marketing objectives, and audience expectations. ### Campaign Design & Execution * Contribute to the conceptualization and execution of integrated marketing campaigns across multiple channels. * Design assets for social media campaigns, outdoor advertising, events, activations, internal communications, and promotional initiatives. * Participate in creative brainstorming sessions and campaign strategy discussions. * Develop cohesive visual systems that ensure consistency across various customer touchpoints. * Collaborate with cross-functional teams to deliver impactful and results-driven campaigns. ### AI-Assisted Creative Production * Leverage Generative AI tools to accelerate ideation, concept development, image generation, and creative workflows. * Integrate AI-generated outputs with strong design principles to create polished, original, and brand-consistent creative assets. * Explore emerging AI-powered creative technologies to improve productivity and design quality. * Continuously experiment with new tools and workflows to enhance creative capabilities and operational efficiency. ### Brand Stewardship & Design Excellence * Maintain visual consistency across all internal and external communications. * Contribute to the development and evolution of brand identity systems and design standards. * Create reusable templates, design systems, and scalable communication frameworks. * Ensure all deliverables reflect a high level of craftsmanship, creativity, and attention to detail. * Present design concepts confidently and explain the rationale behind creative decisions. ### Collaboration & Project Ownership * Work closely with stakeholders to understand business objectives and convert them into effective visual solutions. * Manage multiple projects simultaneously while meeting deadlines and maintaining design quality. * Take ownership of projects from concept development through final delivery. * Collaborate effectively with marketing, product, content, and leadership teams to achieve business goals. ### What Makes You a Great Fit * 1–4 years of experience in Graphic Design, Visual Design, Communication Design, Branding, or a related creative field. * Strong portfolio demonstrating expertise in visual communication, branding, campaign design, typography, layout design, and presentation design. * Advanced proficiency in Figma, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Google Slides, and Microsoft PowerPoint. * Strong understanding of typography, composition, visual hierarchy, color theory, branding, and storytelling principles. * Ability to translate business requirements into impactful and visually engaging creative solutions. * Experience working with Generative AI tools such as Midjourney, ChatGPT, Adobe Firefly, Claude, Veo, Kling, or similar creative platforms. * Strong attention to detail and commitment to delivering high-quality design work. * Excellent communication and collaboration skills with the ability to articulate design decisions and creative thinking. * Ability to balance creativity, speed, and quality in a fast-paced environment. * Curiosity and enthusiasm for exploring emerging design trends, technologies, and AI-assisted workflows. * Experience with motion graphics, animation, video editing, illustration, photography, or 3D design tools is an added advantage. * Basic understanding of UX/UI design principles and user-centered design methodologies is beneficial. * A proactive mindset with strong ownership, problem-solving abilities, and a passion for creating memorable visual experiences. * Ability to think strategically while executing creative concepts with precision and consistency.", "summaryDescription" : "Graphic & Communication Designer at Weekday AI. Skills: Graphic Design, Visual Design, Communication Design, Branding, Campaign Design. Design creative assets. Develop visual content", "postedDate" : "2026-06-11T00:00:00.000", "createdAt" : "2026-06-12T04:45:51.456", "lastUpdated" : "2026-06-14T23:20:16.137", "ingestTimestamp" : "2026-06-12T04:45:51.456", "mongoId" : "6a2b115874d8ee00a07669cb", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://apply.workable.com/j/317FEF5E40", "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Typography", "Layout design", "Color theory", "Branding", "Storytelling", "Visual hierarchy", "Composition", "Curiosity", "Graphic Design", "Visual Design", "Communication Design", "Campaign Design", "Visual storytelling", "Campaign execution", "Creative production", "Visual communication", "Presentation design", "Brand identity systems", "Design standards", "Project ownership", "Manage multiple projects", "Meet deadlines", "Visual communication principles", "Brand guidelines", "Marketing objectives", "Audience expectations", "Marketing campaigns", "AI-assisted workflows", "Figma", "Adobe Photoshop", "Adobe Illustrator", "Adobe InDesign", "Google Slides", "Microsoft PowerPoint", "Midjourney", "ChatGPT", "Adobe Firefly", "Claude", "Veo", "Kling" ], "skillCount" : 40, "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 3, "hasLocation" : true, "hasGeo" : true }, { "id" : "6a2d8c0574d8ee00a0c2c906", "title" : "Selling Flex Associate", "company" : "Belk", "location" : "Newnan, GA - Forum Ashley Park Belk", "locations" : [ "Newnan, GA - Forum Ashley Park Belk", "United States of America" ], "timestamp" : "2026-06-15T09:10:34.701", "fingerprint" : "6a00536bf65ff6d2a6b0aaa390faa6eeccb06a280c733d212a6e93808e54ca5a", "source" : "workday", "applyUrl" : "https://belk.wd1.myworkdayjobs.com/Jobs-Stores/job/Newnan-GA---Forum-Ashley-Park-Belk/Selling-Flex-Associate_JR-101998", "externalId" : "JR-101998", "industryFunction" : { }, "locationPoint" : "33.38067,-84.79966", "structuredLocations" : [ { "city" : "Newnan", "state" : "Georgia", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Newnan, Georgia, United States", "employmentType" : "PART_TIME", "experienceMinYears" : 0, "experienceMaxYears" : 2, "experienceLevel" : "Entry", "hardSkillsList" : [ "selling", "customer service", "merchandise presentation", "stock replenishment", "asset protection", "inventory accuracy" ], "softSkillsList" : [ "ownership, initiative, dedication, commitment, collaboration" ], "hardSkills" : [ { "name" : "selling", "level" : "intermediate" }, { "name" : "customer service", "level" : "intermediate" }, { "name" : "merchandise presentation", "level" : "intermediate" }, { "name" : "stock replenishment", "level" : "intermediate" }, { "name" : "asset protection", "level" : "intermediate" }, { "name" : "inventory accuracy", "level" : "intermediate" } ], "softSkills" : [ { "name" : "ownership, initiative, dedication, commitment, collaboration" } ], "majorSkills" : "customer service, selling, relationship building, communication", "majorSkillsList" : [ "customer service, selling, relationship building, communication" ], "coreResponsibilities" : "Delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. Drives sales and store key metric performance, maintains merchandise presentations, and works closely with store operation teams to meet store objectives. Promotes a friendly store environment that builds customer loyalty and customer satisfaction.", "teamCollaboration" : "Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.", "toolProficiency" : [ "smart phones, tablet computers, Windows-based operating systems" ], "communicationSkills" : "communicate with excellence; customer engagement; product recommendations; handling inquiries", "continuousLearning" : "Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service.", "problemSolvingSkills" : "suggestive selling; customer needs assessment; problem solving", "specialRequirements" : "Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.", "outcomesObjectives" : "Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.", "qualificationsBasic" : "Must regularly move around all store areas and be accessible to customers. Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "The Selling Flex Associate delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. This role drives sales and store key metric performance, maintains merchandise presentations, and works closely with store operation teams to meet store objectives. The Selling Flex Associate promotes a friendly store environment that builds customer loyalty and customer satisfaction. This is an hourly position. **What you will do** * Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities. * Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience. * Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales. * Build genuine relationships with customers to foster loyalty and repeat business. * Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care. * Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment. * Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service. * Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements. * Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned. * Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area. **Skills and Abilities** * Dedication to customer service and a drive to achieve store objectives. * Skills and experience to perform in the role and a commitment to continuously learn. * Ability to take ownership of assigned tasks and contribute to store success. * Communicate with excellence. * Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems. * Available to work a flexible schedule based on business needs, including nights, weekends, and holidays. * Must regularly move around all store areas and be accessible to customers. * Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. **Benefits we offer** * Medical, Dental, and Vision * 401K with Matching Contribution * Generous PTO * Merchandise Discounts * Paid Maternity and Paternal Leave * Growth and Professional Development Opportunities * Employee Assistance Programs * Education and Tuition Reimbursement Programs *_Benefit eligibility dependent on role and/or full-time/part-time status_ Your career. Your runway. At Belk, we’re focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business, we approach our work with curiosity and a problem-solving mentality. We've been doing that for more than 135+ years and continue to evolve!", "summaryDescription" : "Selling Flex Associate at Belk. Skills: customer service, selling, relationship building, communication. Delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. Drives sales and store key metric performance, maintains merchandise presentations, and works closely with store operation teams to meet store objectives. Promotes a friendly store environment ", "postedDate" : "2026-06-10T20:47:47.191", "createdAt" : "2026-06-14T20:47:47.139", "lastUpdated" : "2026-06-15T09:10:34.701", "ingestTimestamp" : "2026-06-14T20:47:47.139", "mongoId" : "6a2d8c0574d8ee00a0c2c906", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "sourceUrl" : "https://belk.wd1.myworkdayjobs.com/Jobs-Stores/job/Newnan-GA---Forum-Ashley-Park-Belk/Selling-Flex-Associate_JR-101998", "hasSalary" : false, "allSkills" : [ "selling", "customer service", "merchandise presentation", "stock replenishment", "asset protection", "inventory accuracy", "ownership, initiative, dedication, commitment, collaboration", "customer service, selling, relationship building, communication", "smart phones, tablet computers, Windows-based operating systems" ], "skillCount" : 9, "jobCategory" : "sales", "jobSubcategory" : "revenue", "seniorityLevel" : "mid", "dataQualityScore" : 0.8888889, "daysOld" : 4, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Retail", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c60f874d8ee00a08f3a7a", "title" : "IT Problem & Change Manager", "company" : "Swiss Medical Network", "industry" : "Hospital And Health Care", "salary" : { "min" : 125000.0, "max" : 165000.0, "currency" : "CHF", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for an IT Problem & Change Manager in Genolier, Switzerland, adjusted for senior experience in the healthcare industry." }, "location" : "Genolier, ZH, CH", "locations" : [ "Genolier", "ZH", "CH" ], "timestamp" : "2026-06-15T03:43:37.577", "fingerprint" : "feb5fe7181d2331a497d9343c423ab8a8e553b40af6f5f0ed076c7bd88d1df1d", "source" : "smartrecruiters", "language" : "fr", "applyUrl" : "https://jobs.smartrecruiters.com/SwissMedicalNetwork1/744000130763629-it-problem-change-manager", "externalId" : "744000130763629", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Genolier", "state" : "Zurich", "country" : "Switzerland", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "47.3744489,8.5410422" } ], "locationText" : "Genolier, Zurich, Switzerland", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "technicalSkills" : "DevOps, Scrum, Agile", "professionalSkills" : [ "Process management", "Solution analysis", "Priority setting", "Adaptability" ], "hardSkillsList" : [ "ITIL", "Change management", "Problem management", "Root cause analysis" ], "softSkillsList" : [ "Teamwork" ], "hardSkills" : [ { "name" : "ITIL", "level" : "intermediate" }, { "name" : "Change management", "level" : "intermediate" }, { "name" : "Problem management", "level" : "intermediate" }, { "name" : "Root cause analysis", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Teamwork" } ], "majorSkills" : "Problem management, Change management, ITIL", "majorSkillsList" : [ "Problem management", "Change management", "ITIL" ], "coreResponsibilities" : "Improve change management process, Identify change requests, Analyze change requests, Evaluate change requests, Prepare changes for validation, Define problem management process, Identify problems proactively, Implement solutions, Implement workarounds, Collaborate with support, Collaborate with product managers, Collaborate with application managers, Collaborate with service providers, Clarify root causes, Resolve problems, Maintain knowledge, Integrate knowledge, Create trust environment, Create performance environment", "teamCollaboration" : "Internal partners; External partners; IT teams; All organization levels", "projectManagementSkills" : [ "Scrum", "Agile" ], "domainKnowledge" : "ITIL; Change management; Problem management", "domainList" : [ "itil", "change-management", "problem-management" ], "domainSpecificKnowledge" : [ "ITIL", "Change management", "Problem management" ], "toolProficiency" : [ "Atlassian Confluence", "ServiceNow" ], "communicationSkills" : "Interpersonal skills; Presentation skills; Oral communication; Written communication", "innovationCreativity" : "Innovation", "problemSolvingSkills" : "Analytical approach; Root cause analysis", "qualificationsBasic" : "5 years of professional experience, Bachelor or master's degree, ITIL knowledge required, Change management knowledge, Problem management knowledge", "qualificationsPreferred" : "Atlassian Confluence knowledge, ServiceNow knowledge, DevOps knowledge, Scrum/Agile knowledge, Italian language knowledge", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Swiss Medical Network est l'un des deux principaux groupes privés de cliniques et d’hôpitaux de Suisse. Il dispose d'une infrastructure médicale à la pointe de la technologie et offre aux patients des soins de premier ordre, tant ambulatoires que stationnaires, dans toutes les spécialités. Swiss Medical Network compte 21 cliniques et hôpitaux et plus de 60 centres ambulatoires présents dans 15 cantons des trois régions linguistiques du pays. Vous êtes le premier point de contact en cas de problème. En tant que collègue compétent(e), vous soutenez nos équipes informatiques dans la recherche de solutions et accompagnez les changements depuis la demande jusqu'au \"go live\". Avec vos collègues, vous développez les applications de base des hôpitaux et travaillez main dans la main avec nos partenaires internes et externes afin d'offrir un service toujours meilleur à nos clients. Les nouveaux projets vous inspirent-ils ? Aimez-vous travailler, avec vos collègues, dans un environnement ardu, exigent et difficile ? Si oui, nous aimerions vous rencontrer ! * Améliorer continuellement le processus de gestion des changements en tenant compte des méthodes et procédures standardisées. * Identifier, analyser et évaluer toutes les demandes de changement et les préparer pour la validation par le Change Advisory Board, en tenant compte des SLA et avec un risque minimal et acceptable pour les systèmes informatiques critiques. * Définir le processus de gestion des problèmes afin d'identifier les problèmes de manière proactive et de pouvoir mettre en œuvre rapidement des solutions ou des solutions de contournement. * Collaborer avec le support, les responsables de produits et d'applications, les prestataires de services internes et externes afin de clarifier sans équivoque les causes fondamentales d'un problème et de le résoudre de manière appropriée et économique. * Maintenir un savoir de pointe et l'intégrer de manière proactive tant à l'intérieur qu'à l'extérieur du département IT. * Créer un environnement de confiance et de performance grâce à une communication efficace avec tous les niveaux de l'organisation. ## Qualifications * Bachelor ou master en informatique, physique ou dans un domaine similaire avec au moins 5 ans d'expérience professionnelle. * Connaissance approfondie et pratique de l'ITIL et de la gestion des changements et des problèmes correspondants. * Approche analytique de la recherche de solutions et capacité à établir des priorités de manière efficace et à s'adapter en permanence à l'évolution des priorités, des demandes et des calendriers. * Dynamique, innovateur et motivé par le travail d'équipe, avec une forte attitude \"can-do\" et la capacité d'acquérir rapidement de nouvelles connaissances. * Capable de travailler dans un environnement technique très dynamique et de gérer plusieurs tâches en parallèle. * Excellentes compétences interpersonnelles, de présentation et de communication, y compris une communication orale et écrite claire et précise. * Connaissance d'Atlassian Confluence, ServiceNow, DevOps, Scrum/Agile est un plus. * Bilingue allemand et français avec de bonnes connaissances en anglais, des connaissances en italien sont un plus. ## Additional Information * Une activité dans un domaine passionnant, au sein d’une entreprise dynamique, stimulante et en pleine expansion. * Un cadre de travail agréable, un salaire et des conditions sociales motivants. * Un emploi pluridisciplinaire et des projets intéressants. Nous accordons une grande attention à la diversité des parcours de vie de nos collaboratrices et collaborateurs. Nos postes sont ouverts tant aux femmes qu'aux hommes.", "summaryDescription" : "IT Problem & Change Manager at Swiss Medical Network. Skills: Problem management, Change management, ITIL. Improve change management process. Identify change requests", "postedDate" : "2026-06-08T10:16:56.000", "createdAt" : "2026-06-13T19:37:26.079", "lastUpdated" : "2026-06-15T03:43:37.577", "ingestTimestamp" : "2026-06-13T19:37:26.079", "mongoId" : "6a2c60f874d8ee00a08f3a7a", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "100k-150k", "hasSalary" : false, "allSkills" : [ "ITIL", "Change management", "Problem management", "Root cause analysis", "Teamwork", "Process management", "Solution analysis", "Priority setting", "Adaptability", "Scrum", "Agile", "Atlassian Confluence", "ServiceNow" ], "skillCount" : 13, "jobCategory" : "operations", "jobSubcategory" : "general", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 6, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Healthcare", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2c618a74d8ee00a08f4d02", "title" : "Communication Lead", "company" : "Statkraft", "industry" : "Renewables And Environment", "salary" : { "min" : 750000.0, "max" : 1050000.0, "currency" : "NOK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Communication Lead in Oslo, Norway, adjusted for the climate tech industry and Statkraft's company size." }, "location" : "Oslo, Oslo County, NO", "locations" : [ "Oslo", "Oslo County", "NO" ], "timestamp" : "2026-06-15T05:19:47.010", "fingerprint" : "0c05034367bc052bdda264bd7295b97b4f776c4b1904ad804ecbb9534b4e29da", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Statkraft1/744000131147040-communication-lead", "externalId" : "744000131147040", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Oslo", "state" : "Oslo County", "country" : "Norway", "continent" : "eu", "source" : "llm", "workMode" : "onsite" } ], "locationText" : "Oslo, Oslo County, Norway", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Executive positioning", "Content production", "Stakeholder management", "Business understanding", "Strategic thinking", "Hands-on execution" ], "hardSkillsList" : [ "Internal communication", "External communication", "Change communication", "Leadership communication" ], "hardSkills" : [ { "name" : "Internal communication", "level" : "intermediate" }, { "name" : "External communication", "level" : "intermediate" }, { "name" : "Change communication", "level" : "intermediate" }, { "name" : "Leadership communication", "level" : "intermediate" } ], "majorSkills" : "Internal communication, External communication, Marketing, Content production", "majorSkillsList" : [ "Internal communication", "External communication", "Marketing", "Content production" ], "coreResponsibilities" : "Hold accountability for planning, prioritization, and delivery of, Act as primary and trusted communication advisor, Lead, coordinate, and quality assure communication deliveries, Operate as integrated member of leadership context, Develop and execute internal communication and change communication, Drive executive communication and positioning, Ensure consistent, high-quality communication output across channels, Manage competing priorities, tight deadlines, and high expectations, Work in close collaboration with broader CCM function, Contribute to continuous development of communication discipline", "teamCollaboration" : "Cross-functional communication deliveries; Cross-functional delivery team; Broader CCM function; Senior stakeholders across functions and geographies", "projectManagementSkills" : [ "Project management" ], "domainKnowledge" : "Energy markets; Financial markets; Renewable energy sector; Energy management; Asset exposure management; Proprietary trading; Origination", "domainList" : [ "energy-markets", "financial-markets", "renewable-energy-sector", "energy-management", "asset-exposure-management", "proprietary-trading", "origination" ], "domainSpecificKnowledge" : [ "Energy markets", "Financial markets", "Renewable energy sector", "Energy management", "Asset exposure management", "Proprietary trading", "Origination" ], "communicationSkills" : "Executive communication; Leadership communication; Messaging; Speeches; Presentations; Digital content; Media interactions", "continuousLearning" : "Professional development; Personal development; Training; Hands-on experience", "specialRequirements" : "Security clearance, Eligible for authorization", "qualificationsBasic" : "8 –10 years’ experience, Degree in business, communication, or related field, Documented experience advising senior executives, Proven track record operating in complex stakeholder landscapes, Demonstrated ability to lead and coordinate cross-functional communication deliveries, Solid experience developing and implementing internal and change communication strategies, Business understanding and ability to translate business priorities, Documented experience from environments characterized by high pace, complexity, and performance expectations, Proven ability to combine strategic thinking with hands-on execution, Experience leading projects and/or teams, Excellent written and verbal communication skills in Norwegian and English", "qualificationsPreferred" : "Relevant experience may compensate for lack of relevant education, Good understanding of the energy and/or financial markets and instruments", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Statkraft has been making clean energy possible for over a century. That is what we offer. 130 years of unrivalled expertise in supplying the world with what it needs most. We envision a world that runs entirely on renewable energy. Because in the fight against climate change, we do not see renewable energy as part of the solution – we believe it must be the solution. With us, you will shape a career that is truly forward-facing with many amazing opportunities and offerings to match. But there is more work to be done – that is why we need you to join! Corporate Communications and Marketing (CCM) is responsible for strengthening Statkraft’s overall position in Norway and internationally, both internally and externally. The Leadership and Internal Communication function holds global responsibility for leadership communication, internal communication, and executive positioning, including communication support to the CEO and Corporate Management, and coordination of communication services across Business Areas. We are seeking a highly experienced and senior communications professional to take full ownership of internal communication for Business Area Markets, as well as coordinate external communication, marketing, and content production across functions. Business Area Markets is globally responsible for all market operations in Statkraft, including energy management, asset exposure management, proprietary trading, and origination. The business operates in a highly complex, fast-paced, and commercially driven environment with significant financial exposure and a demanding stakeholder landscape. This role carries end-to-end responsibility for communication deliveries and requires the ability to operate effectively at executive level, manage high complexity, and navigate a broad and senior stakeholder landscape across geographies, functions, and disciplines. Key responsibilities In this role, you will: * Hold overall accountability for the planning, prioritization and delivery of all communication activities supporting Business Area Markets * Act as the primary and trusted communication advisor to the EVP Markets and the Markets management team * Lead, coordinate and quality assure communication deliveries across internal communication, external communication, marketing, and content production * Operate as an integrated member of the Markets leadership context to ensure strong business understanding, alignment and impact * Develop and execute internal communication and change communication strategies directly linked to business priorities and transformation initiatives * Drive executive communication and positioning, including messaging, speeches, presentations and leadership communication platforms * Ensure consistent, high-quality communication output across channels (e.g. Engage, town halls, leadership forums, presentations, media interactions, digital content) * Manage competing priorities, tight deadlines and high expectations in a complex and high-performance environment * Work in close collaboration with the broader CCM function and contribute to the continuous development of the communication discipline across Statkraft You will report to the Vice President Leadership and internal communication in Oslo. ## Qualifications * Degree in business, communication, or related field. Relevant experience may compensate for a lack of relevant education * Minimum 8 –10 years’ experience, and a good understanding of the energy and/or financial markets and instruments Required experience and capabilities The candidate must have documented and relevant experience in the following areas: * The energy/renewable energy sector and/or financial markets * Documented experience advising senior executives (EVP level or equivalent), including acting as a trusted advisor in high-stakes situations * Proven track record of operating in complex stakeholder landscapes with multiple senior stakeholders across functions and geographies * Demonstrated ability to lead and coordinate cross-functional communication deliveries, including leading a small cross-functional delivery team of communication professionals, with clear accountability for quality and outcomes * Solid experience in developing and implementing internal and changing communication strategies in large, complex organizations * Strong business understanding and ability to translate business priorities into clear, effective and targeted communication * Documented experience from environments characterized by high pace, complexity, and performance expectations * Proven ability to combine strategic thinking with hands-on execution and delivery at a consistently high level * Experience leading projects and/or teams, including coordinating senior professionals across disciplines * High level of structure, accuracy, and ability to manage multiple parallel processes and stakeholders simultaneously * Excellent written and verbal communication skills in both Norwegian and English ## Additional Information Ready to make an impact? Join us and help shape the future of renewable energy. Location: Lilleaker, Oslo, Norway. Application deadline: June 24, 2026. Please submit your CV and motivational letter. Contact person: Claus Sonberg, Senior Vice President, Corporate Communication and Marketing, claus.sonberg@statkraft.com Why join Statkraft A career at Statkraft is meaningful – every employee contributes to making a real difference for society and our shared future. You will be working closely with our core business, alongside highly skilled colleagues in an inclusive and collaborative environment. We offer: * Opportunities for continuous professional and personal development through training and hands-on experience * A truly international environment and network of colleagues across markets and disciplines * Flexible working arrangements that support work-life balance * Competitive terms, including strong pension and insurance schemes * Access to company sports clubs, cabins, and fitness facilities at Lilleaker, as well as practical benefits such as parking, EV charging, and bike facilities * An open and social work environment, with activities and knowledge-sharing forums that bring energy and connection to everyday work Statkraft offers competitive terms of employment and benefits schemes, and we’re a trusted employer that puts the safety of our people first. We believe that a safe and healthy working environment is a matter of choice, not chance. Statkraft manages critical infrastructure and services in several countries. The applicant must be eligible for security clearance and authorization. Statkraft's vision is to renew the way the world is powered. To navigate the complex journey ahead, we need every voice at the table. We therefore work actively to be a diverse and inclusive workplace and welcome all applicants regardless of background, gender, age, sexual orientation, religious belief, ethnicity, nationality or disability.", "summaryDescription" : "Communication Lead at Statkraft. Skills: Internal communication, External communication, Marketing, Content production. Hold accountability for planning, prioritization, and delivery of. Act as primary and trusted communication advisor", "postedDate" : "2026-06-09T13:31:06.000", "createdAt" : "2026-06-13T21:07:05.697", "lastUpdated" : "2026-06-15T05:19:47.010", "ingestTimestamp" : "2026-06-13T21:07:05.697", "mongoId" : "6a2c618a74d8ee00a08f4d02", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Internal communication", "External communication", "Change communication", "Leadership communication", "Marketing", "Content production", "Executive positioning", "Stakeholder management", "Business understanding", "Strategic thinking", "Hands-on execution", "Project management", "Energy markets", "Financial markets", "Renewable energy sector", "Energy management", "Asset exposure management", "Proprietary trading", "Origination" ], "skillCount" : 19, "jobCategory" : "marketing", "jobSubcategory" : "growth", "seniorityLevel" : "Senior", "dataQualityScore" : 1.0, "daysOld" : 5, "hasLocation" : true, "hasGeo" : false, "llmIndustry" : "Climate Tech", "llmIndustryConfidence" : 0.95 }, { "id" : "6a2a79e674d8ee00a0661f3d", "title" : "Communication Lead", "company" : "Statkraft", "industry" : "Renewables And Environment", "salary" : { "min" : 850000.0, "max" : 1200000.0, "currency" : "NOK", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Senior Communication Lead in Oslo, Norway, adjusted for the energy industry and Statkraft's company size." }, "location" : "Oslo, Oslo County, NO", "locations" : [ "Oslo", "Oslo County", "NO" ], "timestamp" : "2026-06-15T00:42:01.383", "fingerprint" : "23dc478a158c30afab1f7ab7dc9e377613c32aed4fed33af725039a3d58ecbc0", "source" : "smartrecruiters", "language" : "en", "applyUrl" : "https://jobs.smartrecruiters.com/Statkraft1/744000131147040-communication-lead", "externalId" : "744000131147040", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Oslo", "country" : "Norway", "continent" : "eu", "source" : "llm", "workMode" : "onsite", "geo" : "59.9133301,10.7389701" } ], "locationText" : "Oslo, Norway", "employmentType" : "FULL_TIME", "experienceMinYears" : 5, "experienceMaxYears" : 10, "experienceLevel" : "mid", "professionalSkills" : [ "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Leadership communication", "Internal communication", "Executive positioning", "Content production", "Energy management", "Asset exposure management", "Proprietary trading", "Origination" ], "hardSkillsList" : [ "Change communication" ], "softSkillsList" : [ "Leadership" ], "hardSkills" : [ { "name" : "Change communication", "level" : "intermediate" } ], "softSkills" : [ { "name" : "Leadership" } ], "majorSkills" : "Internal communication, External communication, Marketing, Content production", "majorSkillsList" : [ "Internal communication", "External communication", "Marketing", "Content production" ], "coreResponsibilities" : "Hold accountability for planning communication activities, Hold accountability for prioritization communication activities, Hold accountability for delivery communication activities, Act as communication advisor to EVP Markets, Act as communication advisor to Markets management team, Lead communication deliveries, Coordinate communication deliveries, Quality assure communication deliveries, Operate as integrated member of Markets leadership, Develop internal communication strategies, Execute internal communication strategies, Develop change communication strategies, Execute change communication strategies, Drive executive communication, Drive executive positioning, Ensure consistent communication output, Ensure high-quality communication output, Manage competing priorities, Manage tight deadlines, Manage high expectations, Work in collaboration with CCM function, Contribute to development of communication discipline", "teamCollaboration" : "Cross-functional delivery team; Broader CCM function", "domainKnowledge" : "Energy markets; Financial markets; Renewable energy sector", "domainList" : [ "energy-markets", "financial-markets", "renewable-energy-sector" ], "domainSpecificKnowledge" : [ "Energy markets", "Financial markets", "Renewable energy sector" ], "communicationSkills" : "Leadership communication; Executive positioning; Messaging; Speeches; Presentations; Leadership communication platforms; Media interactions; Digital content", "continuousLearning" : "Professional development; Personal development", "specialRequirements" : "Eligible for security clearance", "qualificationsBasic" : "8-10 years experience, Degree in business or communication, Documented experience advising senior executives, Proven track record operating in complex stakeholder landscapes, Demonstrated ability to lead cross-functional communication deliveries, Solid experience developing internal communication strategies, Solid experience developing change communication strategies, Business understanding, Documented experience from high pace environments, Documented experience from complex environments, Documented experience from high performance environments, Proven ability to combine strategic thinking, Proven ability to combine hands-on execution, Experience leading projects, Experience leading teams, High level of structure, High accuracy, Excellent written communication skills in Norwegian, Excellent written communication skills in English, Excellent verbal communication skills in Norwegian, Excellent verbal communication skills in English", "qualificationsPreferred" : "Relevant experience may compensate for lack of education, Good understanding of energy markets, Good understanding of financial markets, Good understanding of financial instruments", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Statkraft has been making clean energy possible for over a century. That is what we offer. 130 years of unrivalled expertise in supplying the world with what it needs most. We envision a world that runs entirely on renewable energy. Because in the fight against climate change, we do not see renewable energy as part of the solution – we believe it must be the solution. With us, you will shape a career that is truly forward-facing with many amazing opportunities and offerings to match. But there is more work to be done – that is why we need you to join! Corporate Communications and Marketing (CCM) is responsible for strengthening Statkraft’s overall position in Norway and internationally, both internally and externally. The Leadership and Internal Communication function holds global responsibility for leadership communication, internal communication, and executive positioning, including communication support to the CEO and Corporate Management, and coordination of communication services across Business Areas. We are seeking a highly experienced and senior communications professional to take full ownership of internal communication for Business Area Markets, as well as coordinate external communication, marketing, and content production across functions. Business Area Markets is globally responsible for all market operations in Statkraft, including energy management, asset exposure management, proprietary trading, and origination. The business operates in a highly complex, fast-paced, and commercially driven environment with significant financial exposure and a demanding stakeholder landscape. This role carries end-to-end responsibility for communication deliveries and requires the ability to operate effectively at executive level, manage high complexity, and navigate a broad and senior stakeholder landscape across geographies, functions, and disciplines. Key responsibilities In this role, you will: * Hold overall accountability for the planning, prioritization and delivery of all communication activities supporting Business Area Markets * Act as the primary and trusted communication advisor to the EVP Markets and the Markets management team * Lead, coordinate and quality assure communication deliveries across internal communication, external communication, marketing, and content production * Operate as an integrated member of the Markets leadership context to ensure strong business understanding, alignment and impact * Develop and execute internal communication and change communication strategies directly linked to business priorities and transformation initiatives * Drive executive communication and positioning, including messaging, speeches, presentations and leadership communication platforms * Ensure consistent, high-quality communication output across channels (e.g. Engage, town halls, leadership forums, presentations, media interactions, digital content) * Manage competing priorities, tight deadlines and high expectations in a complex and high-performance environment * Work in close collaboration with the broader CCM function and contribute to the continuous development of the communication discipline across Statkraft You will report to the Vice President Leadership and internal communication in Oslo. ## Qualifications * Degree in business, communication, or related field. Relevant experience may compensate for a lack of relevant education * Minimum 8 –10 years’ experience, and a good understanding of the energy and/or financial markets and instruments Required experience and capabilities The candidate must have documented and relevant experience in the following areas: * The energy/renewable energy sector and/or financial markets * Documented experience advising senior executives (EVP level or equivalent), including acting as a trusted advisor in high-stakes situations * Proven track record of operating in complex stakeholder landscapes with multiple senior stakeholders across functions and geographies * Demonstrated ability to lead and coordinate cross-functional communication deliveries, including leading a small cross-functional delivery team of communication professionals, with clear accountability for quality and outcomes * Solid experience in developing and implementing internal and changing communication strategies in large, complex organizations * Strong business understanding and ability to translate business priorities into clear, effective and targeted communication * Documented experience from environments characterized by high pace, complexity, and performance expectations * Proven ability to combine strategic thinking with hands-on execution and delivery at a consistently high level * Experience leading projects and/or teams, including coordinating senior professionals across disciplines * High level of structure, accuracy, and ability to manage multiple parallel processes and stakeholders simultaneously * Excellent written and verbal communication skills in both Norwegian and English ## Additional Information Ready to make an impact? Join us and help shape the future of renewable energy. Location: Lilleaker, Oslo, Norway. Application deadline: June 24, 2026. Please submit your CV and motivational letter. Contact person: Claus Sonberg, Senior Vice President, Corporate Communication and Marketing, claus.sonberg@statkraft.com Why join Statkraft A career at Statkraft is meaningful – every employee contributes to making a real difference for society and our shared future. You will be working closely with our core business, alongside highly skilled colleagues in an inclusive and collaborative environment. We offer: * Opportunities for continuous professional and personal development through training and hands-on experience * A truly international environment and network of colleagues across markets and disciplines * Flexible working arrangements that support work-life balance * Competitive terms, including strong pension and insurance schemes * Access to company sports clubs, cabins, and fitness facilities at Lilleaker, as well as practical benefits such as parking, EV charging, and bike facilities * An open and social work environment, with activities and knowledge-sharing forums that bring energy and connection to everyday work Statkraft offers competitive terms of employment and benefits schemes, and we’re a trusted employer that puts the safety of our people first. We believe that a safe and healthy working environment is a matter of choice, not chance. Statkraft manages critical infrastructure and services in several countries. The applicant must be eligible for security clearance and authorization. Statkraft's vision is to renew the way the world is powered. To navigate the complex journey ahead, we need every voice at the table. We therefore work actively to be a diverse and inclusive workplace and welcome all applicants regardless of background, gender, age, sexual orientation, religious belief, ethnicity, nationality or disability.", "summaryDescription" : "Communication Lead at Statkraft. Skills: Internal communication, External communication, Marketing, Content production. Hold accountability for planning communication activities. Hold accountability for prioritization communication activities", "postedDate" : "2026-06-09T13:31:06.000", "createdAt" : "2026-06-12T02:55:33.083", "lastUpdated" : "2026-06-15T00:42:01.383", "ingestTimestamp" : "2026-06-12T02:55:33.083", "mongoId" : "6a2a79e674d8ee00a0661f3d", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryBand" : "200k+", "hasSalary" : false, "allSkills" : [ "Change communication", "Leadership", "Internal communication", "External communication", "Marketing", "Content production", "Brand strategy", "Customer acquisition", "Campaign management", "Growth metrics", "Leadership communication", "Executive positioning", "Energy management", "Asset exposure management", "Proprietary trading", "Origination", "Energy markets", "Financial markets", "Renewable energy sector" ], "skillCount" : 19, "jobCategory" : "other", "jobSubcategory" : "other", "dataQualityScore" : 1.0, "daysOld" : 5, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "Energy" }, { "id" : "6a2ca3ba74d8ee00a09ad5e5", "title" : "Media Producer, Customer Care Creative (CCC)", "company" : "Carvana", "industry" : "Media", "salary" : { "min" : 75000.0, "max" : 110000.0, "currency" : "USD", "frequency" : "yearly", "is_estimated" : true, "estimation_basis" : "Market baseline for a Mid-level Media Producer in Tempe, AZ, adjusted for the E-commerce industry and company size." }, "location" : "Tempe, Arizona, United States", "locations" : [ "Tempe", "Arizona", "United States" ], "timestamp" : "2026-06-15T12:21:10.602", "fingerprint" : "3738523706da7d34c4c0f3a6825b55d8a425f4ee1975df6e272257bea9ab16b4", "source" : "greenhouse", "language" : "en", "applyUrl" : "https://www.carvana.com/careers/apply?gh_jid=7994269", "externalId" : "7994269", "industryFunction" : { }, "structuredLocations" : [ { "city" : "Tempe", "state" : "Arizona", "country" : "United States", "continent" : "na", "source" : "llm", "workMode" : "onsite", "geo" : "33.4255117,-111.9400160" } ], "locationText" : "Tempe, Arizona, United States", "employmentType" : "FULL_TIME", "minimumEducation" : "Bachelor's", "experienceMinYears" : 3, "experienceMaxYears" : 5, "experienceLevel" : "Mid", "technicalSkills" : "Video production, Graphic design, Photography, Premiere, After Effects, Photoshop, Illustrator, CapCut, DaVinci Resolve, Generative AI", "professionalSkills" : [ "Creative projects", "Project management", "Stakeholder partnership", "Creative thinking", "Employee engagement", "Employee retention", "Employee recognition" ], "hardSkillsList" : [ "Video editing", "Graphic design", "Photography", "Storyboarding", "Shotlist development" ], "hardSkills" : [ { "name" : "Video editing", "level" : "intermediate" }, { "name" : "Graphic design", "level" : "intermediate" }, { "name" : "Photography", "level" : "intermediate" }, { "name" : "Storyboarding", "level" : "intermediate" }, { "name" : "Shotlist development", "level" : "intermediate" } ], "majorSkills" : "Video production, Graphic design, Photography, AI integration", "majorSkillsList" : [ "Video production", "Graphic design", "Photography", "AI integration" ], "coreResponsibilities" : "Concept through delivery, Produce video, Produce photography, Produce graphic design, Create training content, Create email templates, Create event materials, Create digital signage, Create recognition programs, Manage pre-production, Manage production, Manage post-production, Cover events, Archive production, Hand off production, Lead projects, Develop shotlists, Develop storyboards, Manage timelines, Partner with stakeholders, Deliver work, Integrate AI tools, Balance workload, Push creative thinking, Connect work to outcomes", "teamCollaboration" : "Peer media producer; Partner with stakeholders", "projectManagementSkills" : [ "Timeline management" ], "domainKnowledge" : "Customer Care initiatives; Corporate communications; Internal comms; Creative agency", "domainList" : [ "customer-care-initiatives", "corporate-communications", "internal-comms", "creative-agency" ], "domainSpecificKnowledge" : [ "Customer Care initiatives", "Corporate communications", "Internal comms", "Creative agency" ], "toolProficiency" : [ "Adobe Creative Cloud", "Premiere", "After Effects", "Photoshop", "Illustrator", "CapCut", "Claude", "ChatGPT", "Google Workspace", "Microsoft 365" ], "documentationSkills" : "Production archives; Production documentation", "innovationCreativity" : "Creative projects; Creative thinking; Creative accelerator", "problemSolvingSkills" : "Narrow scope; Ship work", "outcomesObjectives" : "Deliver work tied to outcomes; Media drives engagement; Media drives retention; Media drives recognition", "qualificationsBasic" : "3-5 years experience, Portfolio required, Proficiency Adobe Creative Cloud, Proficiency CapCut, Comfort with AI tools, Experience Google Workspace, Experience Microsoft 365, Organizational skills", "qualificationsPreferred" : "DaVinci Resolve experience a plus, Bachelor's degree preferred", "remoteFriendly" : false, "workSiteFlexibility" : "Onsite", "rawDescription" : "Media Producer, Customer Care Creative (CCC) About the Team and Position We're building something different at Carvana — a Customer Care team that communicates through compelling, high-quality media. We need a Media Producer who's hungry to own creative projects end-to-end, move fast, and make work that actually lands. If you thrive when given ownership, embrace AI as a force multiplier, and care deeply about the craft, this is your role. What You’ll Be Doing End-to-end production — concept through delivery. Video, photography, and graphic design for Customer Care initiatives: training content, email templates, event materials, digital signage, recognition programs, and more. All three production phases independently: pre-production, production, and post-production.Event coverage — photography and videography with same-day or next-day turnaround. Departmental branding: digital signage, seasonal visuals, cultural moments. Production archives and handoffs — organized, documented, seamless. Other duties as assigned How You’ll Work Lead projects with minimal oversight. Develop shotlists and storyboards, manage timelines, partner with stakeholders, and deliver work tied to real business outcomes. Move forward, not sideways. When requirements are unclear, narrow scope and ship — don't wait for perfect clarity. Use AI as a creative accelerator. We actively use generative AI for scripting, ideation, image generation, and editing assistance. We expect you to integrate these tools naturally into your workflow. Collaborate with a peer media producer to balance workload and push each other's creative thinking. Connect your work to outcomes. Understand how media drives employee engagement, retention, and recognition — and make content that reflects that. What You Should Have 3–5 years of experience in video production, graphic design, and photography — ideally in corporate communications, internal comms, or a creative agency. A strong portfolio showing range across video, design, and photography. (Required with application.) Proficiency in Adobe Creative Cloud (Premiere, After Effects, Photoshop, Illustrator) and CapCut. DaVinci Resolve experience is a plus. Comfort with AI tools like Claude, ChatGPT, or similar for creative workflows. Experience with Google Workspace and Microsoft 365 for collaboration and project management. Strong organizational skills and the ability to juggle multiple projects in a fast-moving environment. A Bachelor's degree in Media Production, Communications, Design, or equivalent experience (preferred). You should arrive ready to own your work from day one. We're not looking for someone who waits for fully-formed briefs — we're looking for someone who shapes the work. Other requirements: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.", "summaryDescription" : "Media Producer, Customer Care Creative (CCC) at Carvana. Skills: Video production, Graphic design, Photography, AI integration. Concept through delivery. Produce video", "postedDate" : "2026-06-14T08:47:10.574", "createdAt" : "2026-06-14T08:47:10.574", "lastUpdated" : "2026-06-15T12:21:10.602", "ingestTimestamp" : "2026-06-14T08:47:10.574", "mongoId" : "6a2ca3ba74d8ee00a09ad5e5", "processingStatus" : "llm_updated", "llmProcessingStatus" : true, "salaryAnnualMin" : 75000, "salaryAnnualMax" : 110000, "salaryBand" : "75k-100k", "hasSalary" : true, "allSkills" : [ "Video editing", "Graphic design", "Photography", "Storyboarding", "Shotlist development", "Video production", "AI integration", "Creative projects", "Project management", "Stakeholder partnership", "Creative thinking", "Employee engagement", "Employee retention", "Employee recognition", "Timeline management", "Customer Care initiatives", "Corporate communications", "Internal comms", "Creative agency", "Adobe Creative Cloud", "Premiere", "After Effects", "Photoshop", "Illustrator", "CapCut", "Claude", "ChatGPT", "Google Workspace", "Microsoft 365" ], "skillCount" : 29, "jobCategory" : "product", "jobSubcategory" : "design", "seniorityLevel" : "Mid", "dataQualityScore" : 1.0, "daysOld" : 1, "hasLocation" : true, "hasGeo" : true, "llmIndustry" : "E-Commerce", "llmIndustryConfidence" : 0.95 } ], "status" : 200, "message" : "selling products customer care communication teamwork problem solving jobs", "metadata" : { "title" : "selling products customer care communication teamwork problem solving" }, "pagination" : { "page" : 0, "limit" : 50, "totalCount" : 48767, "totalPages" : 976, "hasNext" : true, "hasPrevious" : false } }

Remote Selling Products Customer Care Communication Teamwork Problem Solving Jobs

Top Skills

Problem Solver

Customer Experience Communication Associate

Incident & Problem Manager

Service Integration & Management - Problem Management

Seasonal Customer Care

Seasonal Customer Care

Customer Care Representative

Customer Care Representative

Customer Care Specialist

JUNIOR COMMUNICATION MANAGER

Head of Customer Care

Communication Center Specialist

Customer Care Trainer

Customer Care Representative

Senior Communication Strategist

Senior Customer Care Analyst

Customer Care Coordinator

Manager, IT Incident & Problem Management

Agent Customer Care - Remote

Communication Program Director

Customer Care Billing Specialist

Customer and Sales Support Specialist (Rural Products)

Corporate Communication Lead

Manager, Customer Care Enablement

Senior Customer Care Lead

Internship AI Content & Communication

Customer Care Specialist Lead

Animal Health Customer Care Specialist

Animal Health Customer Care Specialist

Customer Care Agent

Selling Advisor

Praktikum Customer Care

Selling Partner Support Associate

Selling Partner Support Associate

Physical Products Trader

Customer Care Specialist - French Market

Selling Partner Support Associate

Selling Partner Support Associate

Selling Partner Support Associate

Junior Communication Manager

Customer Care Manager

Business Analyst, INPAY Data Products Team, Data Products

Problem Solver

Marketing & Communication Intern

Graphic & Communication Designer

Selling Flex Associate

IT Problem & Change Manager

Communication Lead

Communication Lead

Media Producer, Customer Care Creative (CCC)

Related Searches

All Selling Products Customer Care Communication Teamwork Problem Solving Jobs by City

More Remote Jobs

Common Questions