Realtor.com
Real Estate Technology
CustomerCareRepresentative
“Customer Care Representative at Realtor.com. Skills: Customer support, Customer retention, Value realization. Serve as primary point of contact. Maintain high levels of professionalism”
What You'll Achieve.
Improve business outcomes; Exceed performance benchmarks; Positively impact customer business results
Industry & Context.
Troubleshooting software issues; Creative strategies
What They're Looking For.
Must Have
Minimum two years of customer service experience, Must be willing to work in a heavy phone-based environment, Must be able to work in office 3 days per week, Must be able to type, talk and navigate systems simultaneously, Typing words per minute - minimum expectation 35-40 WPM, Ability to multi task and adapt to changing business needs, High School diploma or equivalent
Nice to Have
Experience in a call center environment, Experience with performing outbound calls is a plus
What You'll Do.
Serve as primary point of contact
Maintain high levels of professionalism
Build deep rapport and trust
Develop deep product knowledge
Seek coaching to exceed performance benchmarks
Resolve complex software and product inquiries
Share insights with management and teammates
Update customer information in Salesforce
Meet or exceed expectations for productivity
Meet or exceed expectations for service quality
Adhere to attendance and punctuality guidelines
Perform other duties and responsibilities as needed
How You'll Work.
Team & Collaboration
Work with management and teammates; Act as a unified support team
Communication Scope
Verbal communication; Written communication
Applying for this Customer Care Representative role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Realtor.com?
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