GOAT Group
ProblemSolver
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Problem Solver at GOAT Group. Skills: Problem solving, Order fulfillment, Customer service. Document issues. Communicate with sellers”
What You'll Achieve.
Ensure same-day shipment
Industry & Context.
Problem solving
Stand for long periods, Lift and move boxes, Work extended hours, Work weekends, Work holidays, Operate carts, Operate dollies
What They're Looking For.
Must Have
Stand for long periods (up to 12 hours), Lift and move boxes (up to 35 pounds), Work extended hours as needed, Work weekends and holidays as needed, Deal directly with customers, Deal directly with suppliers, Operate carts, Operate dollies, Move quantities of merchandise
Nice to Have
Understanding of shoe conditions, Understanding of GOAT's order statuses
What You'll Do.
Communicate with sellers
Communicate with buyers
Reach optimal resolution
Ensure orders are solved
Return orders to flow
Achieve same-day shipment
Pick shoes from inventory
Process specific returns
Process specific orders
Take photos of sneakers
How You'll Work.
Team & Collaboration
Fast-paced environment; Team environment
Communication Scope
Communicate with sellers; Communicate with buyers
Full Job Description
About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers. In this role, you will: Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment Develop an understanding of shoe conditions, specifically those that are considered "issues" by GOAT standards Capable of picking shoes from inventory and processing specific returns and orders to buyers and sellers Able to take photos quickly and accurately of sneakers Develop an understanding of GOAT's order statuses to help triage escalated orders Be able to work in a fast-paced and team environment We are looking for: Highly organized with demonstrated attention to detail Background in dealing directly with customers and suppliers Willing and able to operate carts, dollies and other moving equipment to move quantities of merchandise A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility Must be able to stand for long periods of time (up to 12 hours) Must be able to lift and move boxes (up to 35 pounds) Must be available and willing to work extended hours as occasionally needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of p
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